Manteca City Council
September 21, 2026

City of Manteca

DEVELOPMENT SERVICES TECHNICIAN I/II
Class Spec Code ### Established Date 07/01/2002
Occupational Group Technical and
Support Services
Association (TSS)
Revision Date
FLSA
September 2026
Non-Exempt

DEFINITION
Under immediate (Development Services Technician I) or general (Development Services II) supervision, receives, reviews, and processes varied building permit applications; receives plans, calculates fees, routes plans for professional review, and reviews plans within specific guidelines; provides information to the public at a public counter, via telephone, and/or email; confers with applicants regarding City policies and procedures affecting the permit process; performs a variety of building division technical support activities; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives immediate (Development Services Technician I) or general (Development Services Technician II) supervision from assigned supervisory or management staff.

Exercises no direct supervision over staff.

CLASS CHARACTERISTICS
Development Services Technician I: This is the entry-level classification in the Development Services Technician series. Initially under close supervision, incumbents learn and perform routine duties in support of the permit review and issuance activities of the Development Services Department. As experience is gained, assignments become more varied, complex, and difficult; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the Development Services Technician II level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.

Development Services Technician II: This is the fully qualified journey-level classification in the Development Services Technician series. Positions at this level are distinguished from the Development Services Technician I level by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative.

Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

ATTACHMENT 3
Development Services Technician I/II

Positions in the Development Services Technician class series are flexibly staffed; positions at the Development Services Technician II level are normally filled by advancement from the Development Services Technician I level; progression to the Development Services Technician II level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the Development Services Technician II level.

REPRESENTATIVE DUTIES
Essential Duties:

Management may amend duties pursuant to the Americans with Disabilities Act (ADA) so qualified employees can perform the essential functions of the job.

Positions at the Development Services Technician I level may perform some of these duties and responsibilities in a learning capacity.
 Reviews permit applications (e.g., building, zoning, subdivision) for completeness and routes to appropriate departments; responds to emails and follows up on project inquiries and status updates.
 Calculates, invoices, and processes payments for permit fees; ensures fees are applied to correct general ledger accounts.
 Provides customer service by assisting applicants with project requirements, application procedures, inspection scheduling, fee estimates, ordinance questions, and troubleshooting online systems.
 Receives and processes permit applications; provides technical assistance to the public and developers with information on development standards, zoning, land use regulations, and community plans.
 Reviews and routes revisions and construction documents for completeness and proper departmental review.
 Coordinates with internal departments to ensure standards are met before subdivision development begins; collaborates with internal and external departments on special projects.
 Monitors applicant status through the permit process to ensure timely return; verifies changes or corrections; prepares plans for plan check.
 Identifies deficiencies in plans and other documents and explains the process for corrections to applicants.
 Maintains records, logs, and reports related to permit issuance, inspections, and development activity; prepares documents and plans for microfilming and submission to other departments.
 Updates and edits the City’s land use database using permit and parcel data.  Observes and complies with all City and mandated safety rules, regulations, and Development Services Technician I/II

protocols.
 Performs other duties as assigned.

QUALIFICATIONS
Positions at the Development Services Technician I level may exercise some of these knowledge and abilities statements in a learning capacity.

Knowledge of:
 Techniques, materials, and practices in the structural, plumbing, and electrical construction fields.
 Types of construction and basic building, encroachment, grading, and/or land development procedures and requirements.
 Applicable fire, zoning, and related laws and regulations as they relate to permit applications.
 Procedures for processing and issuing regulatory permits.  Terminology, symbols, methods, techniques, and instruments used in building plans.  Business arithmetic, including calculations of square footage.  Recordkeeping practices.
 City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and programs, projects, and task coordination, including computers and software programs relevant to work performed.

Ability to:
 Perform detailed, technical, and specialized permit processing work.  Review permit applications for completeness and conformity with requisite ordinances.
 Provide interpretation and explanation to the public of the practices and procedures related to the permit process.
 Explain building and permit requirements to contractors, developers, and the general public.
 Read, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, ordinances, and standards relevant to the work performed.  Accurately calculate square footage, fees and/or penalties, and various basic mathematical computations.
 Perform detailed administrative support work accurately.  Assist with the preparation of various studies and reports.  Organize and maintain accurate files and records.
 Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
 Independently organize work, set priorities, meet critical deadlines, and follow-up on Development Services Technician I/II

assignments.
 Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.  Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Development Services Technician I/II: Equivalent to completion of the twelfth (12th) grade, supplemented by coursework in construction management; urban planning, environmental sciences, engineering, public administration, or a related field.

Experience:
 Development Services Technician I: One (1) year of experience in providing technical administrative support with heavy public contact.
 Development Services Technician II: Three (3) years of increasingly responsible experience processing permits.

Licenses and Certifications:
 None.

PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.

ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.

Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing divisional policies and procedures.

Development Services Technician I/II

WORKING CONDITIONS
City employees are expected to work overtime, weekends, evenings, and holidays as required to accommodate the City’s needs, in addition to responding as a Disaster Services Emergency Worker (California Government Code Section 3100-3109).