Manteca City Council
September 21, 2026

City of Manteca

SENIOR DEVELOPMENT SERVICES TECHNICIAN
Class Spec Code ### Established Date 07/01/2002
Occupational Group Technical and
Support Services
Association (TSS)
Revision Date
FLSA
September 2026
Non-Exempt

DEFINITION
Under direction, leads, oversees, reviews, and participates in the work of staff performing processing and issuance of building permits; provides customer assistance and interprets codes, policies, and procedures; coordinates plan review with other City staff and departments; performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED
Receives direction from assigned management or supervisory personnel. Exercises technical and functional direction over and provides training to lower-level staff.

CLASS CHARACTERISTICS
This is the advanced journey and/or lead level classification in the Development Services Technician series responsible for performing the most complex work assigned to the series. Incumbents regularly work on tasks which are varied and complex, requiring considerable discretion and independent judgment, and, for lead positions, provide lead direction to a work unit of lower-level staff. Positions in the classification rely on experience and judgment to perform assigned duties. Assignments are given with general guidelines, and incumbents are responsible for establishing objectives, timelines, and methods to complete assignments. Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements.

REPRESENTATIVE DUTIES
Essential Duties:

Management may amend duties pursuant to the Americans with Disabilities Act (ADA) so qualified employees can perform the essential functions of the job.  Leads, oversees, reviews, and participates in the work of staff performing permit processing and issuance activities; assumes responsibility for the workflow of an assigned work unit by making work assignments, ensuring work is consistent with quality standards, and timeline expectations are met.
 Performs the more complex work assignments for the classification series for which there are little or no directly related policies, procedures, or past practice which ATTACHMENT 9
Senior Development Services Technician

requires the exercise of independent judgment and discretion in establishing work plans, identifying resources, and completing assignments.  Provides input for personnel decisions such as performance evaluations, promotions, hiring, and disciplinary actions.
 Ensures permits and associated fees are processed in a timely manner and in accordance with established procedures, uniform codes, state laws, and local ordinances governing development.
 Receives and processes complex permit applications, plans, specifications, and supporting documents; calculates and collects applicable fees; prepares and issues a variety of permits and releases approved plans following established guidelines.  Ensures timely service is provided to all customers; provides information and assistance at the front counter, on the phone, and through e-mail by answering questions and providing information about community development, building, and permit processes, fees, procedures, ordinances, standards, and guidelines; coordinates the resolution of issues or conflicts with development review staff within other divisions, departments, and outside agencies.
 Leads and performs preliminary review of plans; ensures timely coordination of plan review with other City staff and departments.
 Directs and participates in the organization and maintenance of accurate and detailed databases, spreadsheets, files, and records; verifies accuracy of information, researches discrepancies, and records information; queries and organizes data; ensures compliance with established records retention schedules including archiving, scanning, and destructing files.
 Researches, compiles, summarizes data and information and prepares various correspondence, reports, and related documentation; creates and processes quarterly and monthly development services reports including tracking payments received.  Verifies and reviews applications, records, files, and reports for completeness and conformance with established regulations and procedures; applies departmental and City policies and procedures in determining completeness of applications, records, and files.
 Resolves a variety of complex issues and/or concerns within the permit process, including but not limited to permit and plan submittals/processing, illegal construction, code violations, and inspections.
 Ensures staff observe and comply with all City and mandated safety rules, regulations, and protocols.
 Performs other duties as assigned.

QUALIFICATIONS
Knowledge of:
 Principles of providing functional direction and training to assigned staff.  Principles and practices of leadership.

Senior Development Services Technician

 Techniques, materials, and practices in the structural, plumbing, and electrical construction fields.
 Types of construction and basic building, encroachment, grading, and/or land development procedures and requirements.
 Applicable fire, zoning, and related laws and regulations as they relate to permit applications.
 Permit and plan checking procedures, rules, regulations, and guidelines for processing basic to complex actions.
 Terminology, symbols, methods, techniques, and instruments used in building plans.  Business arithmetic, including calculations of square footage.  Real property description terminology and concepts.
 Recordkeeping practices.
 Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
 Techniques for effectively representing the City in contact with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
 Recent and ongoing developments, current literature, and sources of information related to the operations of the assigned division.
 Methods and techniques of preparing technical and administrative reports, and general business correspondence.
 City and mandated safety rules, regulations, and protocols.  Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
 The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
 Modern equipment and communication tools used for business functions and programs, projects, and task coordination, including computers and software programs relevant to work performed.

Ability to:
 Plan, organize, and coordinate the work of assigned staff.  Effectively provide staff leadership and work direction.  Perform detailed, technical, and specialized permit processing work; review permit applications for completeness and conformity with requisite ordinances.  Provide interpretation and explanation to the public of the practices and procedures related to the permit process.
 Read, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, ordinances, and standards relevant to the work performed.  Explain building and permit requirements to contractors, developers, and the general public.
 Accurately calculate square footage, fees and/or penalties, and various basic mathematical computations.
 Perform detailed administrative support work accurately.  Assist with the preparation of various studies and reports.  Organize and maintain accurate files and records.

Senior Development Services Technician

 Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relative to the work performed.  Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.  Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
 Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
 Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Education:
 Equivalent to completion of the twelfth (12th) grade, supplemented by coursework in construction management, urban planning, environmental sciences, engineering, public administration, or a related field.

Experience:
 Five (5) years of increasingly responsible experience processing permits.

Licenses and Certifications:
 None.

PHYSICAL DEMANDS
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 10 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.

ENVIRONMENTAL CONDITIONS
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.

Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing divisional policies and procedures.

Senior Development Services Technician

WORKING CONDITIONS
City employees are expected to work overtime, weekends, evenings, and holidays as required to accommodate the City’s needs, in addition to responding as a Disaster Services Emergency Worker (California Government Code Section 3100-3109).