Utility Billing Delinquency
Update
September 19, 2022
Utility Billing-Council Direction
Water Shut-off Moratorium
No water shut offs since February 2020
No late fees since February 2020
Allowed partial payments
Governor ended December 2021
Delinquency Process Reinstated
Council Action 2/22/2022 to reinstate
Reinstate delinquency process on 7/1/2022
Utility shut-offs scheduled 9/7/2022
Delayed due to Excessive Heat to 9/12/22
Utility Bill Relief Statistics
Program
Number of
Accounts Amount
Water Arrearages (3/4/20-6/15/21) 662 $153,771
Wastewater Arrearages (3/4/20-6/15/21) 493 $155,737
*LIHWAP (Low Income Household Water
Assistance Program and Community
Action Agency)
47 $ 26,747
*ARPA 22 $ 58,283
*Payment Plans 455 $731,033
Collections (Final/Inactive) 85 $36,920
*Relief efforts are ongoing this is as of 9/13/22.
Utility Billing Delinquency
January 2022
22% Delinquency
Water $352,508
Sewer 406,637
Refuse 464,881
$1,224,026
August 2022
21% Delinquency
Water $377,827
Sewer 444,259
Refuse 663,282
$1,485,368
Delinquency Status
5248
2844
1705
1335
324
32 1st Notice
7/22/22
2nd Notice
8/5/22
3rd Notice
8/19/22
Red Tags
9/1-6/22
*Shut Off
9/12-15/22
*Restored
9/12-13/22
*Due to timing, some updates will be provided during the presentation.
Questions