State of CaliforniaCONTRACT USER INSTRUCTIONS STATEWIDE MANDATORY ISSUE AND EFFECTIVE DATE: *4/24/2023* CONTRACT NUMBER: 1-19-70-19H-3 DESCRIPTION: Enterprise Technology (Data Center Equipment) Hewlett Packard Enterprise (HPE) OEM CONTRACTOR: CDW-Government LLC CONTRACT TERM: April 8, 2019 through March 31, 2024 STATE CONTRACT ADMINISTRATOR: Erica Seghesio-Groves (279) 946-8022 [email protected] contract user instructions, products, and pricing are included herein. All purchase documents issued under this contract incorporate the contract terms and applicable California General Provisions: IT General Provisions, rev 09/05/2014 (https://www.dgs.ca.gov/-/media/7DC4270A6D324C8FB923562A0AC482AD.ashx) Cal eProcure link: www.caleprocure.ca.gov ORDER PLACEMENT INFORMATIONCDW-Government LLC75 Tri State International Lincolnshire, IL 60069 Fax: (312) 705-9168 Email: [email protected] CDW-Government LLCLuke Anderson Phone: (847) 419-7416 Email: [email protected] Contractor Website: http://www.cdwg.com/DGSENTTECH OEM MSRP:https://www.hpe.com/global/showroom/ Department of General ServicesProcurement Division 707 Third Street, 2ndFloorWest Sacramento, CA 95605-2811
STATE OF CALIFORNIADEPARTMENT OF GENERAL SERVICESPROCUREMENT DIVISION Contract User Instructions, Supplement 9
Contract 1-19-70-19H-3 Page 2 4/24/2023User Instructions All changes to most recent Supplement are in bold red italic. Additions are enclosed in asterisks; deletions are enclosed in brackets.SUMMARY OF CHANGESSupplement NumberDescription/Articles Supplement Date*9**Subject contract for Enterprise Technology is hereby modified to reflect the following changes:Article 2: Update OEM name change; add Contractor DBA; update SCM Volume #. Article 5: Update SCM Volume #.Article 36: Update SCM Volume #. Article 38: Update SCM Volume #.**4/24/2023*8 Subject contract for Enterprise Technology is hereby modified to reflect the following changes:Article 31, Contract Administration – update to Contractor’s contact information.Article 46, Bidder Declaration/CUF/Certifications – updated language.7/22/20227 Subject contract for Enterprise Technology is hereby modified to reflect the following changes:Front Page – Extend contract.Article 2 - Add language Article 31, Contract Administration – update to Contractor’s contact information.Added Article 45, Certification of Payments to DVBE Subcontractors.6/01/20226 Subject contract for Enterprise Technology is hereby modified to reflect the following changes:Article 31, Contract Administration – update to State Contract Administrator’s contact information.11/09/20215 Subject contract for Enterprise Technology is hereby modified to reflect the following changes:Front Page – Update to Contractor’s information.Article 10 – Update to customer service contact.Article 18 – Updated email.Article 31 – Update to contact.10/22/2021
STATE OF CALIFORNIADEPARTMENT OF GENERAL SERVICESPROCUREMENT DIVISION Contract User Instructions, Supplement 9
Contract 1-19-70-19H-3 Page 34/24/2023User Instructions 4Subject contract for Enterprise Technology is hereby modified to reflect the following changes:Front Page – Extend contract.Article 2 – Update language and Contratcor name.Article 12 – Update language.Article 31 – Update contact information.4/23/20213 Subject contract for Enterprise Technology is hereby modified to reflect the following changes:Effective January 31, 2020, the DGS-PD will no longer be approving quotes for Statewide Mandatory Contracts. Ordering agencies will still be responsible for reviewing their quotes, and ensuring that they are purchasing within the scope of the contract.Article 2 - Update language and contractor nameArticle 7 – Clarify languageArticle 8 – Add languageArticle 17 – Clarify LanguageArticle 19 – Update languageAttachment 2 – Updated language2/06/20202 Subject contract for Enterprise Technology is hereby modified to reflect the following changes:Front Page – Updated linkArticle 2 – Update languageArticle 6 – Update languageArticle 7 – Update OEM and languageArticle 8 – Update languageArticle 17 – Update languageArticle 22 – Article correctionArticle 32 – Article correctionArticle 33 – Article correctionArticle 34 – Article correctionArticle 47 – Updated LinkArticle 48 – Added attachment10/10/20191 Subject contract for Enterprise Technology is hereby modified to reflect the following changes:Front page – Link to the IT GSPD updatedFront page – Updated Contract AdministratorArticle 2 - Quote time frames addedArticle 7 – Update languageArticle 8 – Update languageArticle 31 – updated Contract Administration5/06/2019
STATE OF CALIFORNIADEPARTMENT OF GENERAL SERVICESPROCUREMENT DIVISION Contract User Instructions, Supplement 9
Contract 1-19-70-19H-3 Page 44/24/2023User Instructions All other terms and conditions remain the same.
STATE OF CALIFORNIADEPARTMENT OF GENERAL SERVICESPROCUREMENT DIVISION Contract User Instructions, Supplement 9
Contract 1-19-70-19H-3 Page 5 4/24/2023User Instructions
1. SCOPEThe State’s contract with CDW-Government LLC (Contractor) provides HPE Enterprise Technology at contracted pricing to the State of California and local governmental agencies in accordance with the requirements of Contract # 1-19-70-19H-3. The Contractor shall supply the entire portfolio of products as identified above and will be the primary point of contact for data collection, reporting, and distribution of HPE Enterprise Technology to the State.The contract term is for three (3) years with an option to extend the contract for two (2) additional one (1) year period or portion thereof. The terms, conditions, and prices for the contract extension option shall be by mutual agreement between the Contractor and the State. If a mutual agreement cannot be met the contract may be terminated at the end of the current contract term.2. CONTRACT USAGE/RULESA. State DepartmentsThe use of the Enterprise Technology contracts is mandatory for all State of California departments for hardware purchase only. All other products and Network Security are not mandatory. All quotes must be in MS Excel format. If a Statement of Work (SOW) is required (any quote with Professional services), it must be created by the ordering agency and added to their procurement file. It is the responsibility of the ordering agencies to review quotes. Review includes accuracy against the MSRP, correct discounts, correct product, etc. Instructions are provided on Attachment 2, Quote Review – Instructions and Sample Quote. Departments may request OEM services only; however, the department must submit a written justification to the State Contract Administrator explaining why the Department cannot use the services provided by the Contractor. The justification must be approved by the State Contract Administrator prior to issuance of the purchase order. Ordering agencies may choose any OEM silo offered, however, it is highly recommended that the ordering agencies receive quotes from multiple Contractors within an OEM silo to ensure the best price for the State solution, while still meeting the needs of the ordering agency. Contract discounts are the minimum discount the Contractor is required to offer. Contractors may offer a better discount than the contract offers. Contractors have two (2) business days to respond to a quote request. Contact the State Contract Administrator if a Contractor does not respond to your quote request.
STATE OF CALIFORNIADEPARTMENT OF GENERAL SERVICESPROCUREMENT DIVISION Contract User Instructions, Supplement 9
Contract 1-19-70-19H-3 Page 6 4/24/2023User Instructions The OEM contract choices are:Arista NetworksCisco1-19-70-19A Enterprise Networking Solutions, Inc.*DBA Optm West*1-19-70-19B-1 NWN Corporation1-19-70-19B-2 Presidio Networked Solutions Group CommvaultDell/EMC1-19-70-19C-1 Presidio Networked Solutions Group1-19-70-19D-1 Technology Integration Group1-19-70-19C-2 Impex Technologies, Inc.1-19-70-19D-2 Ahead, Inc. dba Kovarus, Inc.1-19-70-19C-3 Insight Public SectorExtreme NetworksF51-19-70-19E-1 EYEP Solutions (SB) 1-19-70-19F CDW-Government LLC1-19-70-19E-2 Enterprise Networking Solutions, Inc.*DBA Optm West*FortinetHPE1-19-70-19G-1 SLED IT Solutions, Inc. (SB)1-19-70-19H-1 Entisys 360 *DBA e360*1-19-70-19G-2 EYEP Solutions (SB) 1-19-70-19H-2 NWN Corporation1-19-70-19G-3 Golden Star Technology 1-19-70-19H-3 CDW-Government LLCIBMJuniper1-19-70-19I Direct Support Systems 1-19-70-19J-1 Castro International Consulting (SB/DVBE)1-19-70-19J-2 Dynamic Systems1-19-70-19J-3 InterVision SystemsLenovoLuminex1-19-70-19K Enterprise Networking Solutions, Inc.*DBA Optm West*1-19-70-19L Entisys 360 *DBA e360*
STATE OF CALIFORNIADEPARTMENT OF GENERAL SERVICESPROCUREMENT DIVISION Contract User Instructions, Supplement 9
Contract 1-19-70-19H-3 Page 7 4/24/2023User Instructions NetAppNutanix1-19-70-19M Enterprise Networking Solutions, Inc.*DBA Optm West*1-19-70-19N-1 Roundstone Solutions (SB)1-19-70-19N-2 Presidio Networked Solutions Group1-19-70-19N-3 Insight Public SectorOraclePalo Alto Networks1-19-70-19O Dynamic Systems 1-19-70-19P Enterprise Networking Solutions, Inc.*DBA Optm West*Pure StorageRubrik1-19-70-19Q-1 HSB Solutions, Inc. 1-19-70-19R Enterprise Networking Solutions, Inc.*DBA Optm West*1-19-70-19Q-2 NTT America, Inc. 1-19-70-19Q-3 Teranomic*Arcserve* [Storagecraft]1-19-70-19S Entisys 360 *DBA e360*All contracts listed in the table above can be viewed at: https://www.caleprocure.ca.gov/pages/LPASearch/lpa-search.aspxState departments must adhere to all applicable State laws, regulations, policies, best practices, and purchasing authority requirements, e.g. California Codes, Code of Regulations, State Administrative Manual, Management Memos, and State Contracting Manual Volume*2* [3], as applicable.Prior to placing orders against this contract, departments must have been granted ITpurchasing authority by the Department of General Services, Procurement Division (DGS-PD) for the use of this statewide contract. The State department’s current purchasing authority number must be entered in the appropriate location on each purchase document. State departments that have not been granted purchasing authority by DGS-PD for the use of the State’s statewide contracts may contact DGS-PD’s Purchasing Authority Management Section by e-mail at [email protected] departments must have a Department of General Services (DGS) agency billing code prior to placing orders against this contract. Ordering departments may contact their Purchasing Authority contact or their department’s fiscal office to obtain this information.
STATE OF CALIFORNIADEPARTMENT OF GENERAL SERVICESPROCUREMENT DIVISION Contract User Instructions, Supplement 9
Contract 1-19-70-19H-3 Page 8 4/24/2023User Instructions B. Local Governmental AgenciesLocal governmental agency use of this contract is optional.Local government agencies are defined in Public Contract Code Chapter 2, Section 10298 (a) (b) and 10299 (b); this includes the California State Universities (CSU) and University of California (UC) systems, K-12 schools and community colleges empowered to expend public funds for the acquisition of products. While the State makes this contract available to local governmental agencies, each local governmental agency should determine whether this contract is consistent with its procurement policies and regulations. Local governmental agencies shall have the same rights and privileges as the State departments under the terms of this contract. Any local governmental agenciesdesiring to participate shall be required to adhere to the same responsibilities as do State departments and have no authority to amend, modify or change any condition of the contract.A billing code is not required for local government agencies.C. Unless otherwise specified within this document, the term “ordering agencies” will refer to all State departments and/or local governmental agencies eligible to utilize this contract. Ordering and/or usage instructions exclusive to State departments or local governmental agencies shall be identified within each article.3. DGS ADMINISTRATIVE FEESA. State DepartmentsThe DGS will bill each State department an administrative fee for use of this statewide contract. The administrative fee should NOT be included in the order total, nor remitted before an invoice is received from DGS. Current fees are available online in the Price Book & Directory of Services located at: https://www.dgs.ca.gov/OFS/Price-Book (Go to Price Book and click on “Purchasing” under Procurement Division.)B. Local Governmental Agencies For all local government agency transactions issued against the contract, the Contractor is required to remit the DGS-PD an Incentive Fee of an amount equal to 1 percent of the total purchase order amount excluding taxes and freight. This Incentive Fee shall not be included in the local government agency’s purchase price, nor invoiced or charged to the local government agency. All prices quoted to local governmental agencies shall reflect State contract pricing, including any and all applicable discounts, and shall include no other add-on fees.4. SB/DVBE OFF-RAMP PROVISION There is no SB/DVBE off ramp associated with this contract.
STATE OF CALIFORNIADEPARTMENT OF GENERAL SERVICESPROCUREMENT DIVISION Contract User Instructions, Supplement 9
Contract 1-19-70-19H-3 Page 9 4/24/2023User Instructions
5. EXEMPT PURCHASES The purchase of any Enterprise Technology hardware other than the OEM’s listed in Article 2 or any products or services other than that included in the contracted OEM’s catalogs requires an approved exemption from the State Contract Administrator. Please refer to https://www.dgs.ca.gov/PD/Services/Page-Content/Procurement-Division-Services-List-Folder/Request-an-IT-Hardware-Contract-Exemptionfor information and the required justification forms regarding the exemption process.These special exemption purchases must be documented within the individual procurement file and will be acquired under the department-approved IT purchasing authority guidelines stated in the SCM Volume *2* [3]. 6. PROBLEM RESOLUTION/SUPPLIER PERFORMANCEOrdering agencies and/or Contractors shall inform the State Contract Administrator of any technical or contractual difficulties encountered during contract performance in a timely manner. This includes and is not limited to informal disputes, supplier performance, outstanding deliveries, etc. The ordering agency should include all relevant information and/or documentation (i.e. Purchase documents).7. CONTRACT ITEMS This contract includes a complete catalog of all HPE Enterprise Technology. Enterprise Technology includes equipment in a Data Center and equipment that can interface with a Data Center (e.g., servers, storage, converged & hyper-converged systems, on-campus networking, fabric). Hardware is the main focus for this contract. Software, accessories and services will be ancillary and support the hardware. Installation and professional services cannot be purchased as a stand-alone from this contract unless being purchased for the purpose of warranty/support services. This contract does notinclude the following items:1) Cloud Services including acquisitions structured as managed on-site services2) Storage as a Service, an architecture model by which a provider allows a customer to rent or lease storage space on the provider's hardware infrastructure on a subscription basis. 3) Telecommunications hardware and services4) PC Goods 5) Wireless phone and internet service6) Managed Print Services7) Printers, Tablets, Cellular Phone Equipment8) Off-campus networking9) Public WorksThis contract is percentage-off the OEM List Price (MSRP). The URL to the OEM List Price (MSRP) is listed on the cover of these User Instructions. Discounts for each type of technology can be found on Attachment 1, Contract Discounts.
STATE OF CALIFORNIADEPARTMENT OF GENERAL SERVICESPROCUREMENT DIVISION Contract User Instructions, Supplement 9
Contract 1-19-70-19H-3 Page 104/24/2023User Instructions Ordering agencies can purchase anything for a data center that is not included within the non-contract items listed above (items 1 through 9) but all items must be in the MSRP to be approved. Actual prices not in the MSRP must be justifiable with either attachments or additional tabs explaining the baseline price. All calculations must be shown.8. INSTALLATION, PROFESSIONAL SERVICES, WARRANTY/SUPPORT, SUBSCRIPTIONS/LICENSES, AND PRE-WORK CONSULTATION These items are available on this contract with the purchase of hardware unless otherwise stated below: Any Professional Services/Pre-Work Consultation must have a SOW accompany the quote. Training is considered a Professional Service; however, if the quote has only training for the professional services sub-category, then a SOW is not required.Subscriptions/licenses are available for purchase. Discounts shall be the same as the hardware/software discount that the subscription/license is being purchased for. Warranty/Support, Subscriptions, and Licenses can be purchased as a stand-alone. All other services must support a hardware purchase (cannot be purchased as a stand-alone) unless being purchased for the purpose of warranty/support services.Warranty/support, subscriptions and/or licenses shall be executed prior to their start date. 9. SPECIFICATIONS There are no specifications for this contract.10.CUSTOMER SERVICEThe Contractor shall have a customer service unit that supports this contract. The customer service unit shall provide office and personnel resources for responding to inquiries, including telephone and email coverage weekdays during the hours of 8:00 a.m.- 5:00 p.m., PT. The customer service unit shall be staffed with individuals that:Are trained in the requirements of this contractHave the authority to take administrative action to correct problems that may occur Are designated for training and general customer service follow-up ContactPhoneEmailLuke Anderson (847) 419-7416 [email protected]
STATE OF CALIFORNIADEPARTMENT OF GENERAL SERVICESPROCUREMENT DIVISION Contract User Instructions, Supplement 9
Contract 1-19-70-19H-3 Page 114/24/2023User Instructions
11.CONTRACT WEBSITE CONTENTSA contract website specific to this Statewide contract for HPE Enterprise Technology is available and contains the following data elements at a minimum:Contract-specific discountsWarranty informationSB/DVBE participation informationQuote generation/instructions on how to receive a quoteContractor’s customer service contact informationPublically-available OEM price list URL’s (current and archives)The URL is listed on the front cover of this User Instructions. 12. OFFER FORMATThe Contractor shall provide an offer to ordering agencies in an MS Excel spreadsheet format. The authorization process requires submission of the Contractor’s offer format spreadsheet which must include the following data elements:• Contractor letterhead• Offer/Quote “prepared by” name and contact information• Offer/Quote number• Date of Offer/Quote• Expiration of Offer/Quote (no less than sixty (60) calendar days)• Ordering agency name• Ordering agency contact person• Contract number• Contract expiration date• Link to OEM Price List (MSRP)• Group/Category Sub-headers• Segment ID• Service Proprietary/Not Proprietary• Quantity• Description of Item• Manufacturer’s Part Number/SKU• OEM Price List (MSRP)/Index Price• Contract Discount and Unit Price• Extended Price (Quantity x Contract Price)• Energy Star® certification (if applicable)
STATE OF CALIFORNIADEPARTMENT OF GENERAL SERVICESPROCUREMENT DIVISION Contract User Instructions, Supplement 9
Contract 1-19-70-19H-3 Page 124/24/2023User Instructions
13. PRODUCT SUBSTITUTIONS/DISCONTINUED ITEMSProduct substitution shall be in accordance with the General Provisions, Article 15 entitled “Substitutions”. Under no circumstance is the Contractor permitted to make substitutions with non-contract items or unauthorized products without approval from the State Contract Administrator and/or the ordering agency.14.PROMOTIONAL PRICINGDuring special pricing promotions, the Contractor shall offer ordering agencies the promotional pricing.The Contractor shall notify the State Contract Administrator of all promotional pricing changes. Notification shall include at a minimum:Promotion start and end dates.Models, products, and services included in the promotion.Promotional pricing.Promotional pricing shall not be cause for a permanent change in pricing. Promotional pricing shall not be cause for Contractor refresh.Promotional items shall come with all benefits of the statewide contract terms and conditions and shall include all provisions such as warranty and delivery.15.STATE AGENCY INFORMATION TECHNOLOGY CERTIFICATION REQUIREMENTThis requirement does not apply to local government agencies. For State departments, a signed certification of compliance with state information technology (IT) policies is required for all IT acquisitions of hardware, software, and services that cost $5,000 or more. The policy and required format is provided in SAM Section 4819.41. 16.PURCHASE EXECUTIONA. State Departments 1) Std. 65 Purchase DocumentsState departments not transacting in FI$CAL must use the Purchasing Authority Purchase Order (Std. 65) for purchase execution. An electronic version of the Std. 65 is available at the Office of State Publishing web site: https://www.dgsapps.dgs.ca.gov/osp/StatewideFormsWeb/Forms.aspx (select Standard Forms). All Purchasing Authority Purchase Orders (Std. 65) must contain the following:Agency Order Number (Purchase Order Number)Ordering Agency NameAgency Billing CodePurchasing Authority NumberLeveraged Procurement Number (Contract Number)
STATE OF CALIFORNIADEPARTMENT OF GENERAL SERVICESPROCUREMENT DIVISION Contract User Instructions, Supplement 9
Contract 1-19-70-19H-3 Page 134/24/2023User Instructions Supplier Information (Contact Name, Address, Phone Number, Fax Number, E-mail)Line Item numberQuantityUnit of MeasureCommodity Code NumberProduct DescriptionUnit PriceDiscount Percentage off MSRPExtension Price2) FI$CAL Purchase DocumentsState departments transacting in FI$CAL will follow the FI$CAL procurement and contracting procedures.3) Blanket OrdersThe use of blanket orders against this statewide contract is not allowed. B. Local Governmental Agencies Local governmental agencies may use their own purchase document for purchase execution. The purchase documents must include the same data elements as listed above (Exception: Purchasing Authority Number and Billing Code which are used by State departments only).17.MINIMUM ORDER There is no minimum order for the resulting contract. Services (professional services, installation, training, pre-work consultation) shall not be stand-alone purchases from this contract unless being purchased for the purpose of warranty/support services. 18.ORDERING PROCEDURE A. Ordering Methods:Ordering agencies are to submit appropriate purchase documents directly to the Contractor via one of the following ordering methods:U.S. MailFacsimileEmail
STATE OF CALIFORNIADEPARTMENT OF GENERAL SERVICESPROCUREMENT DIVISION Contract User Instructions, Supplement 9
Contract 1-19-70-19H-3 Page 144/24/2023User Instructions The Contractor’s Order Placement Information is as follows:ORDER PLACEMENT INFORMATIONU.S. MailFacsimileEmailCDW-Government LLC75 Tri State International Lincolnshire, IL 60069 (312) [email protected] Note: When using any of the ordering methods specified above, all State departments must conform to proper State procedures. 19.ORDER ACCEPTANCEThe Contractor shall accept orders from any ordering agency. The Contractor shall notaccept purchase documents for this contract that:Are incomplete; Contain non-contract items; orContain non-contract terms and conditions.The Contractor must not refuse to accept orders from any ordering agency for any other reason without written authorization from the State Contract Administrator. 20.ORDER RECEIPT CONFIRMATION The Contractor will provide ordering agencies with an order receipt confirmation, via e-mail or facsimile, within forty-eight (48) hours of receipt of purchase document. The Order Receipt Confirmation shall include the following information:Ordering agency nameAgency order number (purchase order number)Contractor’s order numberDescription of goodsTotal cost Anticipated delivery dateIdentification of any out of stock/discontinued items21.OUT OF STOCK REMEDYUpon receipt of an order acknowledgment identifying out of stock items, the ordering agencies shall have the following options:Request a back order; orCancel the item from the order with no penalty.
STATE OF CALIFORNIADEPARTMENT OF GENERAL SERVICESPROCUREMENT DIVISION Contract User Instructions, Supplement 9
Contract 1-19-70-19H-3 Page 154/24/2023User Instructions Contractor will provide notification to the ordering agencies regarding out-of-stock items which have been back ordered. Under no circumstance is the Contractor permitted to make substitutions with non-contract items or unauthorized products.22.DISCONTINUED ITEM REMEDY Upon receipt of an order acknowledgment identifying discontinued items, the ordering agencies shall have the following options:Amend purchase document to reflect State-approved substitute item (per Article 13, Product Substitutions/Discontinued Items)Cancel the item from the order.Under no circumstance is the Contractor permitted to make substitutions with non-contract items or unauthorized products without approval from the State Contract Administrator. 23.DELIVERY SCHEDULES Delivery for orders placed against this contract shall be in accordance with the following:A. Locations Deliveries are to be made (statewide) to the location specified on the individual purchase order, which may include, but not limited to inside buildings, high-rise office buildings, and receiving docks. B. ScheduleDelivery of ordered product shall be completed in full within thirty (30) calendar daysafter receipt of an order (ARO) unless otherwise agreed to in writing by the ordering agency. Since receiving hours for each ordering agency will vary by facility, it will be the Contractor’s responsibility to check with each ordering agency to inquire regarding their specific delivery hours and drop locations before the delivery occurs. The Contractor must notify the ordering agency within twelve (12) hours of scheduled delivery time (as soon as the Contractor has been made aware; no longer than four (4) hours before delivery) if delivery cannot be made within the time frame specified on the order.The Contractor is requested to make deliveries in Los Angeles County, Orange County, San Bernardino Metropolitan Area, and San Diego Metropolitan Area during off-peak hours. Off-peak hours are Monday through Friday, 10:00 AM to 4:00 PM.
STATE OF CALIFORNIADEPARTMENT OF GENERAL SERVICESPROCUREMENT DIVISION Contract User Instructions, Supplement 9
Contract 1-19-70-19H-3 Page 164/24/2023User Instructions C. Security Requirements Deliveries may be made to locations inside secure institutional grounds (such as the California State Prisons) that require prior clearances to be made for delivery drivers. Since security clearance procedures for each facility may vary, it will be the Contractor’s responsibility for contacting the secure location for security clearance procedures, hours of operation for deliveries and service, dress code, and other rules of delivery. 24.EMERGENCY/EXPEDITED ORDERSEmergency/Expedited orders do not apply to this contract.25.FREE ON BOARD (F.O.B.) DESTINATIONAll prices are F.O.B. destination; freight prepaid by the Contractor, to the ordering agency’s receiving point. Responsibility and liability for loss or damage for all orders willremain with the Contractor until final inspection and acceptance, when all responsibility willpass to the ordering agency, except the responsibility for latent defects, fraud, and the warranty obligations.Special Delivery charges may occur. These charges must be described in detail by the Contractor (either in the purchase order or in the SOW) and MUST BE pre-approved by the State Contract Administrator.26.PALLETSUnless otherwise specified on the ordering agency’s purchase order document, standard commercially available pallet sizes should be used. All pallets shall be of sturdy construction and adequate condition to assure delivery of the goods without damage to the goods or safety hazards. Exchange pallets may be available; however, the State assumes no responsibility for the availability to exchange pallets. Delivery drivers shall not remove more pallets from the location than delivering at time of delivery.27.SHIPPED ORDERSAll shipments shall be in accordance with the General Provisions, Article 12 entitled “Packing and Shipment”. 28.PACKING SLIPPacking slip requirements shall be in accordance with the General Provisions, Article 12entitled “Packing and Shipment”. Any back-ordered or out of stock items shall be identified on the packing sheet as well as the availability date of unfilled and partial shipment.
STATE OF CALIFORNIADEPARTMENT OF GENERAL SERVICESPROCUREMENT DIVISION Contract User Instructions, Supplement 9
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29.PACKING LABEL A packing label will also be included with each order shipped and include the following items, visible on the outside of the box:Ordering agency nameDelivery address, unit, and/or floorDepartment and floorOrdering agency contact nameOrdering agency telephone number30.INSPECTION AND ACCEPTANCEInspection and acceptance shall be in accordance with the General Provisions, Article 16 entitled Inspection, Acceptance and Rejection.31.CONTRACT ADMINISTRATIONBoth the State and the Contractor have assigned Contract Administrators as the single points of contact for problem resolution and related contract issues.Administrator InformationDGS-PD(State Contract Administrator)CDW-Government LLC(Contractor)Contact Name:Erica Seghesio-Groves Ben EstesTelephone:(279) 946-8022 (214) 415-5538 Facsimile:(916) 375-4613 (847) 419-8489Email:[email protected]@cdwg.comAddress:DGS/Procurement DivisionAttn: Erica Seghesio-Groves707 Third Street, 2ndFloor, MS 201West Sacramento, CA 95605CDW-Government LLCAttn: Ben Estes 120 S. RiversideChicago, IL 6060632.RETURN POLICYThe Contractor will accept all products for return if returned prior to acceptance by the ordering agency in accordance with Article 30, Inspection and Acceptance. The Contractor shall offer a credit or refund per in accordance with Article 33, Credit Policy. The Contractor may impose a restocking fee in accordance with Article 34, Restocking Fees.
STATE OF CALIFORNIADEPARTMENT OF GENERAL SERVICESPROCUREMENT DIVISION Contract User Instructions, Supplement 9
Contract 1-19-70-19H-3 Page 184/24/2023User Instructions Note: Products returned should be in the packaging as delivered and include all documentation. Lost or damaged packaging materials and/or documentation shall be supplied by the Contractor. The Contractor shall not charge for these materials in excess of the Contractor’s cost or the 15 percent restocking fee, whichever is lower. The Contractor shall provide the State Contract Administrator and/or ordering agency a copy of the Contractor’s material cost, if requested, within ten (10) days of request.All returns shall be picked up within seven (7) working days of notification. Notification is defined as notice in writing, by facsimile or e-mail. Shipping or freight costs for returned items that were shipped in error, defective or freight-damaged shall be paid by the Contractor.Exceptions to the return policy’s date of acceptance can be negotiated for an individual SOW with the approval of the ordering agency, Contractor and the State Contract Administrator. 33.CREDIT POLICY The Contractor shall offer a credit/refund for the following items:Items shipped in errorDefective or freight-damaged itemsUnopened product (within thirty (30) days of delivery)All other items returned in accordance with Article 32, Return Policy, shall receive credit or refund, less any applicable restocking fees in accordance with Article 34, Restocking Fees. In all cases, the ordering agency shall have the option of taking an exchange, receiving a credit, or receiving a refund.The Contractor will be responsible for the credit/refund or replacement of all products, including those covered by manufacturer warranties in accordance with Article 39, Warranty. Contractor cannot require the ordering agency to deal directly with the manufacturer.34.RESTOCKING FEES The Contractor will not impose a restocking fee on the ordering agency for the following situations:Items returned that were damaged upon receiptIncorrect items shippedUnopened items that are returned within thirty (30) calendar days of deliveryItems that are returned, but exchanged for other items within thirty (30) calendar days.Re-stocking fees for all other reasons shall be no greater than 15 percent of the value of the items to be re-stocked.
STATE OF CALIFORNIADEPARTMENT OF GENERAL SERVICESPROCUREMENT DIVISION Contract User Instructions, Supplement 9
Contract 1-19-70-19H-3 Page 194/24/2023User Instructions The packaging and documentation provisions of in accordance with Article 32, Return Policy, shall apply to re-stocked items.The Contractor will not be required to accept returns more than sixty (60) days after delivery. The ordering agency will be responsible for return transportation costs to the Contractor if so accepted sixty (60) days after delivery.35.INVOICING Ordering agencies may require separate invoicing, as specified by each ordering agency. Invoices will contain the following information:Contractor’s name, address and telephone number Leveraged Procurement Agreement Number (contract number) Agency order number (purchase order number) Item and commodity code numberQuantity purchasedOEM List Price (MSRP)Percentage discount Contract price and extensionState sales and/or use tax Prompt payment discounts/cash discounts, if applicableTotals for each order36.PAYMENT A. Terms Payment terms for this contract are net forty-five (45) days. Payment will be made in accordance with the provisions of the California Prompt Payment Act, Government Code Section 927, et seq. Unless expressly exempted by statute, the Act requires State departments to pay properly submitted, undisputed invoices not more than forty- five (45) days after the date of acceptance of goods, performance of services, or receipt of an undisputed invoice, whichever is later.B. CAL-Card UseState departments may use the CAL-Card for the payment of invoices. Use of the CAL-Card requires the execution of a Purchasing Authority Purchase Order (Std. 65)in accordance with Article 16 Purchase Execution and must include all required documentation applicable to the purchase.The CAL-Card is a payment mechanism, not a procurement approach and, therefore, does not relieve State departments from adhering to all procurement laws, regulations, policies, procedures, and best practices, including those discussed in the State Contracting Manual (SCM) Volume*2* [3]. This includes but is not limited to the application of all sales and use tax laws, rules and policies as applicable to the purchase.
STATE OF CALIFORNIADEPARTMENT OF GENERAL SERVICESPROCUREMENT DIVISION Contract User Instructions, Supplement 9
Contract 1-19-70-19H-3 Page 204/24/2023User Instructions C. State Financial MarketplaceState departments reserve the right to select the form of payment for all procurements, be it either an outright purchase with payment rendered directly by the State, or a financing/lease-purchase or operating lease via the State Financial Marketplace (GS $Mart and/or Lease $Mart). If payment is via the financial marketplace, the Contractorwill invoice the State department and the State department will approve the invoice and the selected Lender/Lessor for all product listed on the State's procurement document will pay the Contractor on behalf of the State.D. Payee Data RecordEach State department’s accounting office must have a copy of the Contractor’s Payee Data Record (Std. 204) in order to process payments. State departments should forward a copy of the Std. 204 to their accounting offices. Without the Std. 204, payment may be unnecessarily delayed.State departments should email the State Contract Administrator to request of copy of the Payee Data Record. Please identify the Contractor and the Contract number.37.CAL-CARD INVOICINGAll CAL-Card invoices are to be processed separately from other payment methods and include the elements identified in Article 35, Invoicing. CAL-Card invoices shall be submitted to the CAL-Card account holder. The total invoice amount for each CAL-Card order must reflect a zero balance due or credit, if applicable, and state “paid by CAL-Card”. For additional information regarding DGS-PD’s CAL-Card program, see the following website: https://www.dgs.ca.gov/PD/Services/Page-Content/Procurement-Division-Services-List-Folder/Enroll-in-CAL-Card-Program-for-Government-Entities38.CALIFORNIA SELLER’S PERMITThe California seller permit number for the Contractor is listed below. Ordering agenciescan verify that permits are currently valid at the following website: www.cdtfa.ca.govState departments must adhere to the file documentation identified in the State Contracting Manual Volume *2* [3]. Contractor NameSeller Permit #CDW-Government LLC 101-34642239. WARRANTYThe Contractor must honor all standard manufacturers’ warranties and guarantees from the date of acceptance on all products offered as part of this contract (excluding 3rdparty software). The Contractor shall bear all material and labor costs and freight for repair of equipment defects and failure.
STATE OF CALIFORNIADEPARTMENT OF GENERAL SERVICESPROCUREMENT DIVISION Contract User Instructions, Supplement 9
Contract 1-19-70-19H-3 Page 214/24/2023User Instructions During the manufacturers’ warranty period, the Contractor must:Honor all manufacturers’ warranties and guarantees on all products offered through the contract. Continue to provide warranty service after contract termination until expiration of warranties for products that have been sold under the contract.Provide all labor, parts, and travel necessary to keep the products in good operating condition and preserve its operating efficiency in accordance with its technical specifications.Pay any necessary shipment and insurance costs.The warranty services listed shall include all products, software and firmware maintenance costs and costs of labor, parts, travel, factory overhaul, rehabilitation, shipping, transportation and substitute products (if offered) as necessary. If it is necessary to remove any products from an ordering agency’s location where on-site warranty is specified, the Contractor will provide substitute products (if offered) at the time of removal. Substitute products (if offered) will be comparable to or better than the products removed. In instances where it is necessary for the Contractor to return the products to the factory, the Contractor will be responsible for all costs of the products from the time it leaves the ordering agency’s site until it is returned to the site in good operating condition. Only new standard parts or parts equal in performance to new parts will be used in effecting repairs. Parts that have been replaced will become the property of the Contractor except in instances where the ordering agency chooses to keep the hard drives. Replacement parts installed will become the property of the ordering agency.All operating system software and firmware will be considered an integral component of the equipment and the Contractor will respond to all requests for warranty service for any failure.Warranty services during the warranty period will not include electrical work external to the products, the furnishing of supplies, or adding or removing accessories, attachments, or other devices not provided under this contract. Warranty services also will not include repair of damage resulting from transportation by the ordering agency between State and/or local sites or from accident, unless the accident is caused by negligent or intentional acts or omissions of the Contractor or its agents.In the event of system failure or damage caused by the Contractor or its product, the Contractor agrees to use its commercially reasonable efforts to assist in restoring the system to operational capacity provided that the Contractor’s products are under warranty or a continuous maintenance agreement.Additional warranties and support will be offered for purchase from the OEM’s catalog.
STATE OF CALIFORNIADEPARTMENT OF GENERAL SERVICESPROCUREMENT DIVISION Contract User Instructions, Supplement 9
Contract 1-19-70-19H-3 Page 224/24/2023User Instructions The warranty/support agreements shall include warranty/support service after contract expiration until the expiration of the warranty/support agreement.Software/Firmware: At no additional cost, the Contractor must provide the State with software/firmware updates for the length of the support agreement purchased.40.QUALITY ASSURANCE GUARANTEES The Contractor shall represent and warrant that products provided shall be free from defects in material and workmanship, given normal use and care, over the period of the warranty. The terms of the contract will supersede any language to the contrary on purchase orders, invoices, or other sources.41. EQUIPMENT REPLACEMENT DURING WARRANTYIf the product provided fails to perform in accordance with technical specifications and functional descriptions contained or referenced in the contract agreement and is subject to warranty response three (3) or more times during any ninety (90) day period, the Contractor will upon the ordering agency’s request, replace the product at no price. The replacement product will be delivered no later than fifteen (15) working days after the ordering agency’s request is received by the Contractor. Replacement goods cannot be used, refurbished or recycled, and must be of equal or greater value.42.PRINCIPAL PERIOD OF MAINTENANCE The Contractor must provide warranty in accordance with the following Principal Period of Maintenance (PPM) times after notification from an ordering agency of a problem with any of the goods included in this contract.Metropolitan Areas shall be 8x5x8 Next Business Day onsite – Eight (8) hours, typically 8:00 am to 5:00 pm, Pacific Time, five (5) days a week, Monday through Friday, eight (8) hour NBD onsite response time in metropolitan areas, excluding State holidays.Non-Metropolitan Areas shall be 8x5x2 (two (2) hour call back response time, excluding State holidays.) Remediation shall be underway within forty-eight (48) hours.Metropolitan Areas:CountiesSan Diego Orange RiversideLos AngelesSan FranciscoAlamedaSacramentoSanta ClaraSan BernardinoYolo SolanoContra CostaSan Mateo
STATE OF CALIFORNIADEPARTMENT OF GENERAL SERVICESPROCUREMENT DIVISION Contract User Instructions, Supplement 9
Contract 1-19-70-19H-3 Page 234/24/2023User Instructions CitiesRedding Stockton Bakersfield Ventura TracySan QuentinSanta Rosa Santa BarbaraFrontera FresnoAt the discretion and mutual agreement of ordering agencies and the Contractor, the PPM service availability may be changed for a site by attaching an amendment to their purchase order that states the alternative hours of maintenance at that site. All equipment at a single ordering agency site shall have a common PPM service availability. If the ordering agency requests unscheduled on-call PPM be performed at a time which is outside the PPM service availability, the service will be furnished at the applicable per call rates and terms then in effect. Travel time and expenses are not billable in connection with such maintenance.PPM after manufacturers’ warranty will be based on the warranty/support offered/purchased by the ordering agency. 43.RECYCLED CONTENTState departments are required to report purchases in many product categories. While this contract does not contain any reportable products at this time, State departments may request the Contractor to validate that their purchase does not contain any recycled content. 44.SMALL BUSINESS/DISABLED VETERAN BUSINESS ENTERPRISE PARTICIPATION The small business (SB) and disabled veteran business enterprise (DVBE) certifications and percentages for the Contractor and subcontractor(s) are listed below. State departments can verify that the certifications are currently valid at the following website: https://www.caleprocure.ca.gov/pages/PublicSearch/supplier-search.aspx NamePrime or SubcontractorOSDS Certification #SB Percent (%)DVBE Percent (%)Mergent SystemsSubcontractor1798646Determined per order –read belowNovis TechnologiesSubcontractor1757975Determined per order –read belowShade & PartnersSubcontractor1747904Determined per order –read belowStrato Communications, Inc.Subcontractor1790894Determined per order –read belowState departments must identify subcontractors on individual purchase documents whenever subcontractors are used.
STATE OF CALIFORNIADEPARTMENT OF GENERAL SERVICESPROCUREMENT DIVISION Contract User Instructions, Supplement 9
Contract 1-19-70-19H-3 Page 244/24/2023User Instructions Individual orders may have no applicable participation or may have participation greater than that of the total contract commitment. Ordering agencies must verify the participationamount with the Contractor. The exact participation percentage levels for each purchase order will be determined on an order-by-order basis in cooperation with the Contractor prior to submittal of a Purchasing Authority Purchase Order (STD 65). Any irregularities or concerns regarding prime or SB/DVBE subcontractor responsibilities are to be immediately documented and reported to the State Contract Administrator for further investigation. Information provided to the State Contract Administrator includes, but is not limited to:Copy of executed purchase documentValue-added service descriptionWork performance issue or concernState department contact name, email, and phone numberState departments should keep track of their SB/DVBE participation levels on orders. However, State departments may request a monthly report from the Contractor which will provide the SB/DVBE participation levels on purchase orders.45.CERTIFICATION OF PAYMENTS TO DVBE SUBCONTRACTORS In accordance with the State Contracting Manual, Volume 2, Section 1203.1, DGS-PD has prescribed an alternative mechanism for enforcing the DVBE subcontractor payment certification requirement on this Statewide Contract. State departments shall not collect a certified Prime Contractor’s Certification – DVBE Subcontracting Report (STD. 817) from the Contractor. During the contract term, and upon completion of the contract for which a DVBE subcontractor commitment was made, DGS-PD will require the Contractor to certify that all participation commitments and payments under the contract have been made to the DVBE. 46. BIDDER DECLARATION/COMMERCIALLY USEFUL FUNCTION (CUF)/CERTIFICATIONSThe DGS-PD, as the awarding department, has assessed the prime Contractor and subcontractor certifications, (i.e. Darfur, Russian Sanctions, SB/DVBE, etc.), Bidder Declaration, and CUF during the solicitation evaluation process. Consequently, when executing purchase documents pursuant to this contract, it is not necessary for State departments operating under statewide contract purchasing authority to request the completion of State required certifications, a Bidder Declaration document, or perform additional CUF analysis. The State department should make a notation of this within their procurement file.
STATE OF CALIFORNIADEPARTMENT OF GENERAL SERVICESPROCUREMENT DIVISION Contract User Instructions, Supplement 9
Contract 1-19-70-19H-3 Page 254/24/2023User Instructions
47.TRADE-IN Before any Trade-In can occur, State departments must obtain approval for discarding their IT equipment from the DGS Surplus Property and Reutilization Program. In accordance with the State Administrative Manual (SAM), Chapter 5900, Information Technology-Disposal of IT Equipment, each State department must explore the reutilization of surplus IT equipment prior to requesting approval for recycling or attempting to use the equipment as a credit toward the purchase of new equipment.This contract offers a Trade-In service for similar equipment, including other OEM equipment. This Trade-In service is for non-working equipment. It is not mandatory that the ordering agency use the Trade-In service offered. The equipment returned as part of the Trade-In service shall be environmentally responsibly managed. To the greatest extent feasible, the equipment is to be refurbished for resale or recycled. HPE offers customers the opportunity to trade in their used hardware and upgrade to new HPE products, while receiving credit for the value of the used equipment. Used equipment collected through the trade-in program is sold on the secondary market or recycled through our environmentally responsible recycling process. Trade-in programs are specific to product, age and other factors and subject to HPE approval. CDW-G works with numerous asset reclamation providers who can provide fair market value for older assets and in some cases can be applied as a credit to your account for future purchases from CDW-G. For more information, contact the Customer Service Representative listed in Article 9.48.ELECTRONIC WASTE RECYCLING The Contractor will comply with the Electronic Waste Recycling Act of 2003 requiring retailers to collect a recycling fee from consumers on covered electronic devices, starting January 1, 2005. California Public Resources Code Section 42463(f) defines a "covered electronic device" as a video display device containing a screen greater than four inches measured diagonally. The fees must be shown on all purchase orders. See the code identified above for more information and exceptions to this definition or go to https://www.cdtfa.ca.gov/taxes-and-fees/tax-rates-stfd.htm for a breakdown of the fees.49.ATTACHMENTSAttachment 1 – Contract DiscountsAttachment 2 - Quote Review – Instructions and Sample Quote
Attachment 2Department Quote ReviewA sample quote is provided on the second tab below.Ordering Agencies shall follow the guidelines below when reviewing a quote:1.Make sure the discounts are, at minimum, what the contract states. (check the discounts with the User Instructions on Cal eProcure). Contractors may give you a better discount than offered on the contract but the discount must be, at minimum, the contract-offered discount.2.Create a column on the quote to the far right for Ordering Agency review (unless one is created for you by the Contractor) showing the row number from the MSRP file that the item is found on. If the MSRP does not have a row number (not an Excel formatted MSRP), make a note in the review column that the line item was checked with a page number . The link to the MSRP file can be found on your quote. The row number or page number are in the MSRP file. If an item is not in the MSRP file, it cannot be purchased until it is added to the MSRP file. The quote must be sent back to the Contractor to correct.3.Check the quantities and calculations. Make sure the Contractor is doing the math correctly and calculating the correct amount.4.Make sure all information is complete on the quote (all columns, correct segment ID's, correct contact information, proprietary services column completed, correct tax percentage (if applicable) etc.).5.Double check with the Contractor to ensure you are getting any applicable SB/DVBE credit for your quote.6.For the purpose of delivery of products, do not combine locations on one quote. Tax rates may vary and should not be on the same quote. 7.If your quote contains any professional services (excluding training, installation and/or warranty/support) then your quote MUST have a SOW submitted with the quote for review. The SOW must be written by the Ordering Agency. You may reach out to the Contractor for assistance. Contact your SCA if you require assistance with an SOW format and required information.8.If you have any corrections, you must send the quote back to the Contractor to fix it. 9.Repeat steps 1-6 when you receive the corrected quote from your Contractor.10.Do not allow any Contractor and/or OEM terms and conditions to be added to any quote/PO.11.Do not add Department own terms and conditions that are beyond the contract terms and conditions.
Enterprise Technology ContractsOrdering Agency Quote ReviewThe Ordering Agency must ensure that the items being purchased from any Statewide commodity contract are correct. Ordering Agencies are responsible for reviewing all quotes and having a Statement of Work (SOW) when applicable.
Attachment 2Department Quote Review12.Department Requested OEM Services VS. Proprietary Services: Department Requested OEM Services are for services that can be conducted by a reseller but the Ordering Agency must have the OEM conduct the service.Proprietary Services are services that ONLY the OEM can conduct.If a Department requires OEM services, the Ordering Agency must explain in their procurement file why they require these services. If an offered service is proprietary only, it should be marked Proprietary whether the Ordering Agency requests the OEM service or not. In this case, the Department-requested service box should not be marked because the service can only be conducted by the OEM.If both columns are marked yes, it is incorrect. Only one (1) column should be marked on a quote.
Enterprise Networking Solutions, Inc.*DBA Optm West*DISCOUNTSHardware45%Software45%Accessories45%Installation Services 25%Professional Services 25%Warranty/Support10%Hardware45%Software45%Accessories45%Installation Services 25%Professional Services 25%Warranty/Support10%NETWORKINGSwitchesRouters
ARISTACONTRACTOR
NWN CorporationPresidio Networked Solutions Group, LLCCore42% 42%Compute68% 61%Market20% 42%Net0% 42%Installation Services25% 10%Professional Services25% 10%Warranty/Support23% 23%Core42% 42%Compute68% 61%Market20% 42%Net0% 42%Installation Services25% 10%Professional Services25% 10%Warranty/Support23% 23%Core42% 42%Compute68% 61%Market20% 42%Net0% 42%Installation Services25% 10%Professional Services25% 10%Warranty/Support23% 23%Core42% 42%Compute68% 61%Market20% 42%Net0% 42%Installation Services25% 10%
DISCOUNTSDISCOUNTSDISCOUNTS
CONVERGEDHYPER-CONVERGEDNETWORKINGSwitchesRouters
CONTRACTORCISCO
Professional Services25% 10%Warranty/Support23% 23%Core42% 42%Compute68% 61%Market20% 42%Net0% 42%Installation Services25% 10%Professional Services25% 10%Warranty/Support23% 23%Core42% 42%Compute68% 61%Market20% 42%Net0% 42%Installation Services25% 10%Professional Services25% 10%Warranty/Support23% 23%Core42% 42%Compute68% 61%Market20% 42%Net0% 42%Installation Services25% 10%Professional Services25% 10%Warranty/Support23% 23%Core42% 42%Compute68% 61%Market20% 42%Net0% 42%Installation Services25% 10%Professional Services25% 10%Warranty/Support23% 23%RackBlade DISCOUNTSDISCOUNTSSAN FABRICSERVERSSecurity
ImpexInsight Public Sector, Inc.Presidio Networked Solutions Group, LLCHardware26% 29% 30%Software34% 34% 35%Accessories9% 8% 10%Installation Services9% 8% 10%Professional Services9% 8% 10%Warranty9% 8% 10%Percentage of Net Purchase PriceHardware /Software Support17% 20% 15%Storage DiscountsCOMMVAULTCONTRACTOR Technology Integration Group Ahead, Inc. dba Kovarus, Inc.Hardware45% 46%Software45% 46%Accessories5% 12%Installation Services45% 46%Professional Services30% 20%Warranty/Support10% 10%Hardware50% 46%Software50% 46%Accessories5% 12%Installation Services50% 46%Professional Services15% 5%Warranty/Support10% 10%Hardware56% 58%Software35% 30%Accessories5% 12%Installation Services56% 58%Professional Services30% 20%Warranty/Support10% 10%Hardware56% 58%Software35% 30%Accessories5% 12%Installation Services56% 58%Professional Services30% 20%Warranty/Support10% 10%Hardware48% 48%Software48% 48% DELL/EMCCONVERGEDHYPER-CONVERGEDNETWORKINGSAN FABRICData CenterCampus
CONTRACTORDISCOUNTSDISCOUNTSDISCOUNTSDISCOUNTS
Accessories48% 48%Installation Services15% 15%Professional Services35% 15%Warranty/Support5% 5%Hardware46%46%Software46%46%Accessories5% 12%Installation Services46%46%Professional Services42% 20%Warranty/Support10% 10%Hardware46%46%Software46%46%Accessories5% 12%Installation Services46%46%Professional Services42% 20%Warranty/Support10% 10%Hardware46%46%Software46%46%Accessories5% 12%Installation Services46%46%Professional Services42% 20%Warranty/Support10% 10%Hardware53% 53%Software53% 53%Accessories40% 53%Installation Services5% 15%Professional Services15% 15%Warranty/Support5% 5%Hardware65% 63%Software65% 63%Accessories60% 63%Installation Services15% 15%STORAGE SERVERSRackBladeTowerSan/Entry San/Mid
DISCOUNTS
DISCOUNTS
Professional Services20% 15%Warranty/Support5% 5%Hardware55% 53%Software55% 53%Accessories50% 53%Installation Services15% 15%Professional Services25% 15%Warranty/Support5% 5%Hardware65%61%Software65%61%Accessories55%61%Installation Services15%15%Professional Services25%15%Warranty/Support5%5%Hardware45% 63%Software45% 20%Accessories10% 12%Installation Services45% 63%Professional Services45% 20%Warranty/Support15% 10%Software50%40%Installation Services20% 15%Professional Services50% 15%Warranty/Support15%5%Hardware48% 40%Software48% 40%Accessories35% 40%Installation Services20% 15%Professional Services48% 15%Warranty/Support5% 5%Hardware53% 53%Software53% 53%Accessories50% 53%OSA AFA/EntryAFA/MidTapeSDS
Installation Services15% 15%Professional Services20% 15%Warranty/Support5% 5%Hardware50% 45%Software50% 45%Accessories40% 45%Installation Services15% 15%Professional Services25% 15%Warranty/Support5% 5%NASData Backup & Recovery Enterprise Networking Solutions, Inc.*DBA Optm West*EYEP Solutions, Inc.Certified Small BusinessHardware38% 38%Software38% 38%Accessories38% 38%Installation Services15% 6%Professional Services15% 6%Warranty/Support5% 12%EXTREME NETWORKS DISCOUNTSNETWORKINGCONTRACTOR CDW-Government LLCDISCOUNTSHardware28%Software28%Accessories12%Installation Services4%Professional Services4%Warranty/Support10%F5CONTRACTORNETWORKING EYEP SolutionsGolden Star Technology, Inc.SLED IT Solutions, Inc. Certified Small BusinessCertified Small BusinessHardware37% 36% 38%Software37% 36% 38%Accessories8% 3% 38%Installation Services5% 6% 6%Professional Services5% 6% 6%Warranty /Support28% 26% 27%FORTINETCONTRACTORNETWORKING DISCOUNTS CDW-Government, LLCNWN Corporation*Entisys 360 DBA* e360Hardware 31%31%42%Software 31%31%42%Accessories 31%31%42%Installation Services24%24%26%Professional Services24%24%26%Warranty/Support 24%24%42%Hardware 31%31%42%Software 31%31%42%Accessories 31%31%42%Installation Services24%24%26%Professional Services24%24%26%Warranty/Support 24%24%42%Hardware 38%38%43%Software 38%38%43%Accessories 38%38%43%Installation Services24%24%24%Professional Services24%24%24%Warranty/Support 24%24%24%Hardware 24%24%33%Software 24%24%33%Accessories 24%24%33%Installation Services24%24%26%Professional Services24%24%26%Warranty/Support 24%24%42%Hardware 31%31%32%Software 31%31%32%
HPE CONTRACTORDISCOUNTSCONVERGEDHYPER-CONVERGEDNETWORKINGSAN FABRICSERVERS
DISCOUNTSDISCOUNTSDISCOUNTSDISCOUNTS
Accessories 31%31%32%Installation Services24%24%26%Professional Services24%24%26%Warranty/Support 24%24%26%Hardware31%31%32%Software31%31%32%Accessories31%31%32%Installation Services 24%24%26%Professional Services 24%24%26%Warranty/Support24%24%26%Hardware31%31%32%Software31%31%32%Accessories31%31%32%Installation Services 24%24%26%Professional Services 24%24%26%Warranty/Support24%24%26%Hardware31%31%32%Software31%31%32%Accessories31%31%32%Installation Services 24%24%26%Professional Services 24%24%26%Warranty/Support24%24%26%Hardware31%31%32%Software31%31%32%Accessories31%31%32%Installation Services 24%24%26%Professional Services 24%24%26%Warranty/Support24%24%26%Hardware31%31%32%Software31%31%32%Accessories31%31%32%Installation Services 24%24%26%Professional Services 24%24%26%Warranty/Support24%24%26%UNIX BladeUNIX RackX86 Tower UNIX Tower
X86 BladeX86 Rack
Hardware30%30%42%Software30%30%42%Accessories30%30%42%Installation Services 24%24%36%Professional Services 24%24%26%Warranty/Support24%24%42%Hardware30%30%42%Software30%30%42%Accessories30%30%42%Installation Services 24%24%36%Professional Services 24%24%26%Warranty/Support24%24%42%Hardware30%30%42%Software30%30%42%Accessories30%30%42%Installation Services 24%24%36%Professional Services 24%24%26%Warranty/Support24%24%42%Hardware30%30%42%Software30%30%40%Accessories30%30%40%Installation Services 24%24%27%Professional Services 24%24%27%Warranty/Support24%24%28%Software 30% 30% 33%Installation Services24% 24% 26%Professional Services24% 24% 26%Warranty/Support 24% 24% 26%Hardware30%30%33%Software30%30%33%Accessories30%30%33%Installation Services 24%24%26%Professional Services 24%24%26%OSASDSTapeAFASan Hybrid San HDD STORAGE DISCOUNTS Warranty/Support24%24%26%Hardware30%30%33%Software30%30%33%Accessories30%30%33%Installation Services 24%24%26%Professional Services 24%24%26%Warranty/Support24%24%42%Hardware30%30%33%Software30%30%33%Accessories30%30%33%Installation Services 24%24%26%Professional Services 24%24%26%Warranty/Support24%24%26%Data Backup & RecoveryNAS DISCOUNTSCONTRACT PRICEServer20%Project Manager Level 1$106.66Storage60%Project Manager Level 2$108.79Network50%Project Manager Level 3$161.01Software30%Project Manager Level 4$206.58Accessories30%Project Manager Level 5$291.56Warranty /Support10%Project Coordinator Level 1$77.54CONTRACT PRICE Project Coordinator Level 2$106.37Prime Shift$263.50Project Coordinator Level 3$111.44Off Shift$275.20Project Coordinator Level 4$117.06Project Coordinator Level 5$155.50DISCOUNTSConsultant Level 1$189.04Hardware40%Consultant Level 2$213.21Software40%Consultant Level 3$233.42Accessories40%Consultant Level 4$264.83Warranty /Support10%Consultant Level 5$302.34CONTRACT PRICE Architect Level 1$137.72Prime Shift$263.50Architect Level 2$165.76Off Shift$275.20Architect Level 3$193.73Architect Level 4$234.13DISCOUNTSArchitect Level 5$291.56Hardware55%Business Analyst Level 1$100.38Software55%Business Analyst Level 2$135.06Accessories55%Business Analyst Level 3$172.20Warranty /Support10%Business Analyst Level 4$208.11CONTRACT PRICE Business Analyst Level 5$259.17Prime Shift$289.85Technical Systems & Solutions $100.38Off Shift$378.40Technical Systems & Solutions Specialist Level 2$135.06Technical Systems & Solutions Specialist Level 3$172.20DISCOUNTSTechnical Systems & Solutions Specialist Level 4$190.32Hardware65%Technical Systems & Solutions Specialist Level 5$212.76Software65%Database Administrator Level 1$110.18Accessories65%Database Administrator Level 2$123.95Warranty /Support10%Database Administrator Level 3$137.72CONTRACT PRICE Database Administrator Level 4$197.58Prime Shift$289.85Database Administrator Level 5$256.75Off Shift$378.40System Administrator Level 1$111.08System Administrator Level 2$123.48DISCOUNTSSystem Administrator Level 3$135.88Hardware15%System Administrator Level 4$155.16Software9%System Administrator Level 5$186.17Accessories10%Software Lab Services Specialist Level 1$220.19Warranty /Support10%Software Lab Services Specialist Level 2$235.85Hardware15%Software Lab Services Specialist Level 3$251.52Software20%Software Lab Services Specialist Level 4$275.03Accessories30%Software Lab Services Specialist Level 5$308.11Warranty /Support10%IT Solutions Analyst Level 1$101.00Hardware20%IT Solutions Analyst Level 2$112.47Software20%IT Solutions Analyst Level 3$123.95Accessories30%IT Solutions Analyst Level 4$137.72Warranty /Support10%IT Solutions Analyst Level 5$166.42Hardware15%Software9%Accessories10%
HYPER-CONVERGEDCONVERGED INSTALLATION SERVICES
Scale-Out (SXXX)(EXXX)
NETWORKINGNETWORKING INSTALLATION SERVICES
Mainframe
HOURLY SERVICESProfessional ServicesDIRECT SYSTEMS SUPPORT, INC.IBM HYPER-CONVERGED INSTALLATION SERVICESSAN FABRICSAN FABRIC INSTALLATION SERVICESSERVERSLinux CONTRACTORCONVERGEDHardware
Warranty /Support10%Hardware4.5%Software4.5%Accessories4.5%Warranty /Support10%CONTRACT PRICEPrime Shift$289.85Off Shift$378.40SAN STORAGE (HDD/HYBRID)DISCOUNTSHardware60%Software60%Accessories60%Warranty /Support5%Hardware70%Software70%Accessories70%Warranty /Support5%Hardware80%Software80%Accessories80%Warranty /Support5%Hardware50%Software50%Accessories50%Warranty /Support5%Hardware75%Software15%Accessories65%Warranty /Support5%Hardware75%Software75%Accessories65%Warranty /Support5%Hardware70%Software15%Accessories65%Warranty /Support5%Software15%Warranty /Support0%CONTRACT PRICEPrime Shift$289.85Off Shift$378.40 SERVERS INSTALLATION SERVICESMainframe (other existing system upgrades)STORAGESAN STORAGE (HDD/HYBRID)
STORAGE INSTALLATION SERVICES
ENTERPRISE (DS8XXX)ALL-FLASH ARRAY (AFA)TAPESOFTWARE DEFINED STORAGE (SDS)OBJECT STORAGE ARRAYNASDATA BACK-UP & RECOVERY Castro International ConsultingInterVision SystemsDynamic SystemsCertified Small Business & DVBEHardware 65% 66%64%Software 45% 43%42%Accessories 65% 66%60%Installation Services10% 11%10%Professional Services10% 11%20%Warranty/Support 13% 10%11%Hardware65%66%59%Software45%43%39%Accessories65%66%58%Installation Services10% 11%10%Professional Services10% 11%25%Warranty/Support13%10%11%Hardware 65% 66%59%Software 45% 43%39%Accessories 65% 66%58%Installation Services10% 11%10%Professional Services10% 11%25%Warranty/Support 13% 10%11%Hardware 65% 66%59%Software 45% 43%39%Accessories 65% 66%58%Installation Services10% 11%10%Professional Services10% 11%25%Warranty/Support 13% 10%11% JUNIPER CONVERGEDNETWORKINGSwitchesRoutersSecurity
CONTRACTORDISCOUNTSDISCOUNTS
Enterprise Networking Solutions, Inc.*DBA Optm West*DISCOUNTSHardware28%Software15%Accessories30%Installation Services35%Professional Services35%Warranty /Support20%DISCOUNTSHardware28%Software15%Accessories30%Installation Services35%Professional Services35%Warranty /Support20%DISCOUNTSHardware29%Software15%Accessories30%Installation Services35%Professional Services35%Warranty /Support20%DISCOUNTSHardware28%Software15%Accessories30%Installation Services35%
LENOVO HYPER-CONVERGEDNETWORKINGSAN FABRIC
CONTRACTOR
SERVERSX86 Rack
Professional Services35%Warranty /Support20%Hardware28%Software15%Accessories30%Installation Services35%Professional Services35%Warranty /Support20%Hardware28%Software15%Accessories30%Installation Services35%Professional Services35%Warranty /Support20%DISCOUNTSHardware28%Software15%Accessories30%Installation Services35%Professional Services35%Warranty /Support20%Hardware28%Software15%Accessories30%Installation Services35%Professional Services35%Warranty /Support20%Hardware28%Software15%Accessories30% STORAGEX86 BladeX86 TowerSan HDD/Hybrid AFA
Installation Services35%Professional Services35%Warranty /Support20%Hardware28%Software15%Accessories30%Installation Services35%Professional Services35%Warranty /Support20%Hardware28%Software15%Accessories30%Installation Services35%Professional Services35%Warranty /Support20%Hardware28%Software15%Accessories30%Installation Services35%Professional Services35%Warranty /Support20%
SDSOSANAS
Tape
*Entisys 360 DBA* e360DISCOUNTSHardware 49%Software 49%Accessories 49%Installation Services49%Professional Services49%Warranty/Support 49%LUMINEXCONTRACTORStorage Enterprise Networking Solutions, Inc.*DBA Optm West*DISCOUNTSHardware 21%Software 21%Accessories 21%Installation Services25%Professional Services25%Warranty/Support 21%DISCOUNTSHardware21%Software21%Accessories21%Installation Services25%Professional Services25%Warranty/Support21%DISCOUNTSHardware21%Software21%Accessories21%Installation Services25%Professional Services25%Warranty/Support21%DISCOUNTSHardware21%Software21%Accessories21%Installation Services25%Professional Services25%
CONTRACTORNETAPPCONVERGEDHYPER-CONVERGEDSAN FABRICSTORAGE Warranty/Support21%Hardware21%Software21%Accessories21%Installation Services25%Professional Services25%Warranty/Support21%Software 21%Installation Services25%Professional Services25%Warranty/Support 21%Hardware21%Software21%Accessories21%Installation Services25%Professional Services25%Warranty/Support21%Hardware21%Software21%Accessories21%Installation Services25%Professional Services25%Warranty/Support21%Hardware21%Software21%Accessories21%Installation Services25%Professional Services25%Warranty/Support21%Data Backup & RecoveryNASOSASDSAFASan HDD/Hybrid Presidio Networked Solutions GroupRoundstone SolutionsInsight Public SectorCertified Small BusinessHardware27%33% 26%Software27%33% 26%Accessories27%33% 26%Installation Services12%18% 11%Professional Services12%18% 11%Warranty /Support27%33% 26%Hardware27%33% 26%Software27%33% 26%Accessories27%33% 26%Installation Services12%18% 11%Professional Services12%18% 11%Warranty /Support27%33% 26%Hardware27%33% 26%Software27%33% 26%Accessories27%33% 26%Installation Services12%18% 11%Professional Services12%18% 11%Warranty /Support27%33% 26%San Hybrid
DISCOUNTSCONTRACTORDISCOUNTS
NUTANIXHYPER-CONVERGEDSTORAGEAFA
Dynamic SystemsDISCOUNTSHardware23%Software45%Accessories12%Installation Services3%Professional Services25%Hardware Warranty/Support12%Software Warranty/Support22%DISCOUNTSHardware20%Software38%Accessories10%Installation Services3%Professional Services23%Hardware Warranty/Support12%Software Warranty/Support22%DISCOUNTSHardware48%Software45%Accessories45%Installation Services3%Professional Services25%Hardware Warranty/Support12%Software Warranty/Support22%DISCOUNTSHardware 17%Accessories 15%Installation Services 3%Professional Services 23%Hardware20%Software38%Accessories15%Installation Services3%
ORACLECONVERGEDHYPER-CONVERGEDNETWORKINGSERVERS
CONTRACTOR
Percentage of Net Purchase Price
Percentage of Net Purchase PricePercentage of Net Purchase Price UNIXX86
Professional Services23%Hardware Warranty/Support12%Software Warranty/Support22%DISCOUNTSHardware45%Software40%Accessories25%Installation Services3%Professional Services26%Hardware45%Software40%Accessories25%Installation Services3%Professional Services30%Hardware17%Software38%Accessories10%Installation Services3%Professional Services26%Hardware45%Software40%Accessories25%Installation Services3%Professional Services26%Hardware45%Software40%Accessories25%Installation Services3%Professional Services26%Hardware45%Software40%Accessories25%Installation Services3%Professional Services26%Hardware Warranty/Support12%Software Warranty/Support22%Data Backup & RecoveryPercentage of Net Purchase PriceOSANAS Percentage of Net Purchase PriceSTORAGEAFATapeSDS
Enterprise Networking Solutions, Inc.*DBA Optm West*DISCOUNTSHardware 20%Software 15%Accessories 0%Installation Services25%Professional Services25%Warranty /Support10%PALO ALTO NETWORKINGCONTRACTOR
Enterprise Networking Solutions, Inc.*DBA Optm West*DISCOUNTSHardware40%Software40%Accessories40%Installation Services22%Professional Services22%Warranty/Support40%RUBRIKSTORAGECONTRACTORData Backup and Recovery *Entisys 360 DBA* e360DISCOUNTSHardware 22%Software 22%Accessories 0%Installation Services22%Professional Services22%Warranty /Support22%Hardware 22%Software 22%Accessories 0%Installation Services22%Professional Services22%Warranty /Support22%Hardware 22%Software 22%Accessories 0%Installation Services22%Professional Services22%Warranty /Support22%Hardware 22%Software 22%Accessories 0%Installation Services22%Professional Services22%Warranty /Support22%NASData Backup & Recovery CONTRACTOR*Arcserve*STORAGEAFAOSA