•
Exhibit 2
Service Order Form
CUSTOMER INFORMATION
Billing Contact information Shipping Contact Information Contact Name: Jeff Bennyhoff Contact Name (Shipping):
Organization: City of Merced Organization:
Email address: [email protected] Email address:
Phone: Phone:
Bill-To Address: 678 W 18th St Merced CA 95340- Ship-To Address: Same as billing 4700
Subscription Term Nov 08, 2023 Subscription Term Nov 08, 2024 Start Date: End Date:
Subscription Term: 12 Months Billing Frequency: Annual
PO required on No PO Number (If
Invoice: Applicable):
Payment Method: Wire Transfer Payment Terms: Net 30
Applicable Tax FEIN Tax Registration ID: 94-6000371
Registration:
Is Tax Exempt: No
Product Instance ID Product Instance Domain No. of Users 145446 cityofmerced.freshservice.com 13
Annual
Type Item Name List
Price/linit Net price/Unit Duration (months) Quantity Net Price Product Freshservice - USD 109.00 USD 98.98 12 USD
Enterprise 15,441.33
Annual Plan
Add-on Freshservice - USD 75.00 USD 0.00 12 4 USD 0.00
500 Asset
Packet V3
Total Price USD
15,441.33
Total Net Price: USD 15,441.33
COMMERCIAL TERMS
• The Subscription Term will automatically renew for successive terms unless terminated in accordance with the Terms of this Agreement.
TERNS
• For any third-party offering or services purchased by a Customer (through the Freshworks Marketplace rovided directly by such third-party, or otherwise facilitated by Freshworks), shall be governed by th Freshworks Inc., 2950 5. Delaware Street, Suite 201, San Mateo, CA 94403 applicable customer agreement provided by such third-party and not the Agreement. Customer acknowledges that Freshworks is not responsible for such third party offering or services and Freshworks disclaims all liability resulting from the use of such third-party offering or services. For any third-party offering or services the Customer will have to renew the subscription for such third-party offering or services from the applicable service provider prior to the end of the billing end date. • The continued activation of Customer's Account is based on the successful payment of the Fees. • This Service Order Form is governed by the Freshworks Terms of Service found https://www.freshworks.com/terms/,
agreement executed between Customer and Freshworks Inc. for the Services purchased hereunder, in which case such written Freshworks master services agreement will govern (in either case, the "Agreement").
• The Freshworks Products listed above may have supplemental terms associated with their use which are available at https://www.freshworks.com/terms/supplemental-terms/. • By signing below, Customer represents that the signor is a duly authorized agent of Customer and hereby waives all claims to the contrary.
Freshworks Inc. Customer
Name Name Scott MeBride
Title Title City Manager
Signature Signature
Let mal
Date Date 2/22/24
APPROVED AS TO FORM:
Spain Cornell 2/15/2024
City Attorney
719
FUND&/ACCOUNTS VERIFIED
FINANCE OFFICE DATE V - 403
Funds to be encumbered as
needed e 2/22/24 er 722/24
ATTEST:
CITY CLERK
secondraunedra
BY-
Assistent/Deputy City Clerk
Freshworks Inc., 2950 S. Delaware Street, Suite 201, San Mateo, CA 94403