City Council/Public Finance and Economic Development Authority/Parking Authority
July 15, 2024

10/07/2024
1 GIGAFYMerced
1 10/07/2024
2 •Who We Are•Products & Services•Construction Progress Updates•Merced Service Area•Construction Notifications•Construction Assistance Form•Contact UsTABLE OFCONTENTS 2 10/07/2024
3 WHO WE AREOur mission is to deliver fast, dependable, and accessible fiber internet to every home, driven by our team's dedication to community, innovation, and outstanding service.Since 2001, Race has pioneered the telecom industry by building fiber networks. In 2023 we brought California's first 10G fiber internet to the state, showcasing our commitment to lead our industry in ultra-fast connectivity.At Race, we ensure that you experience not just the fastest internet, but also the quickest, most reliable service in the industry – from our efficient construction and installation processes to our rapid service response.Based in California, we are committed to delivering best-in-class service while striving to simplify and enhance everything that we do. Each interaction is a chance to demonstrate our dedication and transparency as a trusted partner in your digital life.OUR MISSIONBETTER SERVICE, EVERYDAYLEADING AT THE SPEED OF LIGHT3 10/07/2024
4 •Symmetrical speeds of up to 25Mbps download and upload•Equipment included•NO data capsBasic Broadband + $35Residents in our company’s fiber footprint can enjoy Gigabit download and upload speeds available with fiber-optic technology as well as fiber-based phone and television services.Basic Phone $10•Symmetrical - speeds of up to 1,000 Mbps download and upload•Perfect for multiple users and simultaneous streams.•Home WiFi management app includedGigafy $70•Symmetrical - speeds of up to 10 Gbps download and upload•Perfect for modern connected homes and multiple devices•Home WiFi management app IncludedGigafy+ $120PRODUCTS AND SERVICESL I F E G I G A F I E DBasic TV $39Basic TV + $109Expanded TV + $120•Record your favorite shows•25+ essential channels•Perfect for those who want to stay up to date on local news•100+ channels•Stream from anywhere*•3 concurrent streams•Video On Demand•$0.05/minute•Low international rates•Battery back-up available*Unlimited Phone $10*•Unlimited calling in North America•Low international rates•Battery back-up available*•140+ channels•Selection of Spanish channels included•Add-Ons Available 4 10/07/2024
5 CONSTRUCTION PROGRESS UPDATESWe began talks with city staff in Q1 2024. During this time, we were hard at work building our construction roadmap, designing the network, and defining the permit process.Our crews will hit the ground in August. Construction crews will be laying and splicing miles of fiber cables. This is the time you’ll see our team members out on your street. The team will be working diligently over the next 24 months to bring you some of the fastest internet in the nation at a great price!Q1 2024 Kick off MeetingsAugust 2024 Construction to StartK E Y A C T I V I T I E SN E X T U P I N Q 4Race’s Marketing team will begin fiber education campaigns in the region. Construction will be on going through 2026.Sales and Field Service departments prep for Q1 customer activations and installations.Gigafy 23,500+ Homes and Businesses5 10/07/2024
6 Race Communications intends to provide its fiber-based services to 23,500 homes within Merced. This is the initial coverage area. Race Communications may consider future expansion based on interest from outlying areas.MERCED PROPOSED SERVICE AREAI N I T I A L C O V E R A G E A R E A 6 10/07/2024
7 Informational door hangers are distributed 72 hours in advance of planned construction. 01Direct mail postcards or letters will be sent to all affected residents, with construction updates and contact information.02Our construction crews can be easily identified by Race Communications branded vehicles, clothing, and badges. 03Door Hangers Direct Mailers Construction CrewsCONSTRUCTION NOTIFICATIONMETHODS 7 10/07/2024
8 CONSTRUCTION ASSISTANCE FORMA ticket is created for each submission, which is assigned to the correct department. 010203Merced residents can complete this form, notifying Race of any construction related concerns. The ticket remains open until the concern is resolved. Regular updates are provided accordingly. 8 10/07/2024
9 877-722-3833 | WWW.RACE.COMTHANK YOU!•Customer Support877.722.3833 or [email protected]. •Construction Assistance Form:https://info.race.com/construction-assistanceCONTACT US:9