City Council/Public Finance and Economic Development Authority/Parking Authority
July 7, 2025

CONTRACT

SHI INTERNATIONAL

SOURCEWELL STATE OF MINNESOTA
CONTRACT 121923
APPROVED:

CITY OF MERCED
A California Charter Municipal
Corporation
BY:_
D. Scott McBride
City Manager
ATTEST:

D. SCOTT MCBRIDE, CITY CLERK
BY:

Assistant/Deputy City Clerk
APPROVED AS TO FORM:

CRAIG J. CORNWELL, CITY ATTORNEY
BY: Crai 1 Conwell 3/25/2025
City Attorney
ACCOUNT DATA:

M. VENUS RODRIGUEZ
BY:

Verified by Finance Officer
DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 121923-SHI
Sourcewell!
Solicitation Number: RFP #121923

CONTRACT
This Contract is between Sourcewell, 202 12th Street Northeast, P.O. Box 219, Staples, MN 56479 (Sourcewell) and SHI International Corp., 290 Davidson Ave., Somerset, NJ 08873 (Supplier).

Sourcewell is a State of Minnesota local government unit and service cooperative created under the laws of the State of Minnesota (Minnesota Statutes Section 123A.21) that offers cooperative procurement solutions to government entities. Participation is open to eligible federal, state/province, and municipal governmental entities, higher education, K-12 education, nonprofit, tribal government, and other public entities located in the United States and Canada.

Sourcewell issued a public solicitation for Technology Products and Services with Related Solutions from which Supplier was awarded a contract in Category 1.

Supplier desires to contract with Sourcewell to provide equipment, products, or services to Sourcewell and the entities that access Sourcewell's cooperative purchasing contracts (Participating Entities).

1. TERM OF CONTRACT
A. EFFECTIVE DATE. This Contract is effective upon the date of the final signature below.

EXPIRATION DATE AND EXTENSION. This Contract expires February 27, 2028, unless it is cancelled sooner pursuant to Article 22. This Contract allows up to three additional one-year extensions upon the request of Sourcewell and written agreement by Supplier. Sourcewell retains the right to consider additional extensions beyond seven years as required under exceptional circumstances.

B. SURVIVAL OF TERMS. Notwithstanding any expiration or termination of this Contract, all payment obligations incurred prior to expiration or termination will survive, as will th following: Articles 11 through 14 survive the expiration or cancellation of this Contract. Al other rights will cease upon expiration or termination of this Contract.

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2. EQUIPMENT, PRODUCTS, OR SERVICES
A. EQUIPMENT, PRODUCTS, OR SERVICES. Supplier will provide the Equipment, Products, or Services as stated in its Proposal submitted under the Solicitation Number listed above.

Supplier's Equipment, Products, or Services Proposal (Proposal) is attached and incorporated into this Contract. "Equipment" and "Products" shall mean the third-party software, computer peripherals, computer hardware, and associated IT services resold by Vendor and provided by third parties. "Services" shall mean all professional services provided by Vendor under of a Statement of Work. "Statement of Work" or "SOW" shall mean a document mutually agreed upon between the Vendor and the Member that references these terms and conditions and describes the Services to be provided, the associated schedule and price, and any special conditions applicable to that SOW.

All Equipment and Products provided under this Contract must be new and the current model.

Supplier may offer close-out or refurbished Equipment or Products if they are clearly indicated in Supplier's product and pricing list. Unless agreed to by the Participating Entities in advance, Equipment or Products must be delivered as operational to the Participating Entity's site.

This Contract offers an indefinite quantity of sales, and while substantial volume is anticipated, sales and sales volume are not guaranteed.

B. Supplier warrants that all Equipment, Products, and Services furnished are free from liens and encumbrances. In addition, Supplier warrants the Services are free from material defects for ninety (90) days commencing with final acceptance of Services unless otherwise specified in a SOW (the "Warrant Period"). WARRANTY. Participating Entity agrees to look solely to the manufacturer to reach a resolution in any dispute over warranty terms with the manufacturer.

Any manufacturer's warranty that extends beyond the expiration of the Supplier's warranty will be passed on to the Participating Entity.

EXCEPT AS OTHERWISE PROVIDED IN THIS AGREEMENT AND/OR ANY ORDER ISSUED,

HEREUNDER VENDOR DISCLAIMS ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED,

INCLUDING BUT NOT LIMITED TO, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A

PARTICULAR PURPOSE, WARRANTY OF NONINFRINGEMENT, OR ANY WARRANTY RELATING TO THIRD PARTY SERVICES OR PRODUCTS. THIS DISCLAIMER CONTAINED IN THIS PARAGRAPH DOES NOT AFFECT THE TERMS OF ANY WARRANTY PROVIDED BY A MANUFACTURER.

C. DEALERS, DISTRIBUTORS, AND/OR RESELLERS. Upon Contract execution and throughout the Contract term, Supplier must provide to Sourcewell a current means to validate or authenticate Supplier's authorized dealers, distributors, or resellers relative to the Equipment, Products, and Services offered under this Contract, which will be incorporated into this Contract by reference. It is the Supplier's responsibility to ensure Sourcewell receives the most current information.

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3. PRICING
All Equipment, Products, or Services under this Contract will be priced at or below the price stated in Supplier's Proposal.

When providing pricing quotes to Participating Entities, all pricing quoted must reflect a Participating Entity's total cost of acquisition. This means that the quoted cost is for delivered Equipment, Products, and Services that are operational for their intended purpose, and includes all costs to the Participating Entity's requested delivery location.

Regardless of the payment method chosen by the Participating Entity, the total cost associated with any purchase option of the Equipment, Products, or Services must always be disclosed in the pricing quote to the applicable Participating Entity at the time of purchase.

A. SHIPPING AND SHIPPING COSTS. All delivered Equipment and Products must be properly packaged. Damaged Equipment and Products may be rejected. If the damage is not readily apparent at the time of delivery, Supplier must permit the Equipment and Products to be returned within a reasonable time at no cost to Sourcewell or its Participating Entities, in accordance with the Supplier's Return Policy, which can be found at www.SHl.com/ReturnPolicy. Participating Entities reserve the right to inspect the Equipment and Products within 3 business days time after delivery where circumstances or conditions prevent effective inspection of the Equipment and Products at the time of delivery. In the event of the delivery of nonconforming Equipment and Products, the Partcipating Entity will notify the Supplier as soon as possible and the Supplier will replace nonconforming Equipment and Products with conforming Equipment and Products that are acceptable to the Participating Entity subject to the Supplier's Return Policy.

Supplier must arrange for and pay for the return shipment on Equipment and Products that arrive in a defective or inoperable condition.

Sourcewell may declare the Supplier in breach of this Contract if the Supplier intentionally delivers substandard or inferior Equipment or Products.

B. SALES TAX. Each Participating Entity is responsible for supplying the Supplier with valid tax- exemption certification(s). When ordering, a Participating Entity must indicate if it is a tax- exempt entity.

C. HOT LIST PRICING. At any time during this Contract, Supplier may offer a specific selection of Equipment, Products, or Services at discounts greater than those listed in the Contract.

When Supplier determines it will offer Hot List Pricing, it must be submitted electronically to Sourcewell in a line-item format. Equipment, Products, or Services may be added or removed from the Hot List at any time through a Sourcewell Price and Product Change Form as defined in Article 4 below.

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Hot List program and pricing may also be used to discount and liquidate close-out and discontinued Equipment and Products as long as those close-out and discontinued items are clearly identified as such. Current ordering process and administrative fees apply. Hot List Pricing must be published and made available to all Participating Entities.

4. PRODUCT AND PRICING CHANGE REQUESTS
Supplier may request Equipment, Product, or Service changes, additions, or deletions at any time. All requests must be made in writing by submitting a signed Sourcewell Price and Product Change Request Form to the assigned Sourcewell Supplier Development Administrator. This approved form is available from the assigned Sourcewell Supplier Development Administrator.

At a minimum, the request must:
• Identify the applicable Sourcewell contract number;
• Clearly specify the requested change;
• Provide sufficient detail to justify the requested change; • Individually list all Equipment, Products, or Services affected by the requested change, along with the requested change (e.g., addition, deletion, price change); and • Include a complete restatement of pricing documentation in Microsoft Excel with the effective date of the modified pricing, or product addition or deletion. The new pricing restatement must include all Equipment, Products, and Services offered, even for those items where pricing remains unchanged.

A fully executed Sourcewell Price and Product Change Request Form will become an amendment to this Contract and will be incorporated by reference.

5. PARTICIPATION, CONTRACT ACCESS, AND PARTICIPATING ENTITY REQUIREMENTS A. PARTICIPATION. Sourcewell's cooperative contracts are available and open to public and nonprofit entities across the United States and Canada; such as federal, state/province, municipal, K-12 and higher education, tribal government, and other public entities.

The benefits of this Contract should be available to all Participating Entities that can legally access the Equipment, Products, or Services under this Contract. A Participating Entity's authority to access this Contract is determined through its cooperative purchasing, interlocal, or joint powers laws. Any entity accessing benefits of this Contract will be considered a Service Member of Sourcewell during such time of access. Supplier understands that a Participating Entity's use of this Contract is at the Participating Entity's sole convenience and Participating Entities reserve the right to obtain like Equipment, Products, or Services from any other source.

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to join Sourcewell. Sourcewell reserves the right to add and remove Participating Entities to its roster during the term of this Contract.

B. PUBLIC FACILITIES. Supplier's employees may be required to perform work at government- owned facilities, including schools. Supplier's employees and agents must conduct themselves in a professional manner while on the premises, and in accordance with Participating Entity policies and procedures, and all applicable laws.

6. PARTICIPATING ENTITY USE AND PURCHASING
A. ORDERS AND PAYMENT. To access the contracted Equipment, Products, or Services under this Contract, a Participating Entity must clearly indicate to Supplier that it intends to access this Contract; however, order flow and procedure will be developed jointly between Sourcewell and Supplier. Typically, a Participating Entity will issue an order directly to Supplier or its authorized subsidiary, distributor, dealer, or reseller. If a Participating Entity issues a purchase order, it may use its own forms, but the purchase order should clearly note the applicable Sourcewell contract number. All Participating Entity orders under this Contract must be issued prior to expiration or cancellation of this Contract; however, Supplier performance, Participating Entity payment obligations, and any applicable warranty periods or other Supplier or Participating Entity obligations may extend beyond the term of this Contract.

Supplier's acceptable forms of payment are included in its attached Proposal. Participating Entities will be solely responsible for payment and Sourcewell will have no liability for any unpaid invoice of any Participating Entity.

B. ADDITIONAL TERMS AND CONDITIONS/PARTICIPATING ADDENDUM. Additional terms and conditions to a purchase order, or other required transaction documentation, may be negotiated between a Participating Entity and Supplier, such as job or industry-specific requirements, legal requirements (e.g., affirmative action or immigration status requirements), or specific local policy requirements. Some Participating Entities may require the use of a Participating Addendum, the terms of which will be negotiated directly between the Participating Entity and the Supplier or its authorized dealers, distributors, or resellers, as applicable. Any negotiated additional terms and conditions must never be less favorable to the Participating Entity than what is contained in this Contract. Participating Entities may be required to sign a separate agreement, rider, Ender User License Agreement ("EULA"), or Service Level Agreement as required by manufacturers to acknowledge terms of use for specific products and/or services. The Supplier will not become a party to terms between the manufacturer and the purchasing Participating Entity or end user of such products or services.

C. SPECIALIZED SERVICE REQUIREMENTS. In the event that the Participating Entity requires service or specialized performance requirements not addressed in this Contract (such as e- commerce specifications, specialized delivery requirements, or other specifications and requirements), the Participating Entity and the Supplier may enter into a separate, standalone Rev. 3/2022
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agreement, apart from this Contract. Sourcewell, including its agents and employees, will not be made a party to a claim for breach of such agreement.

D. TERMINATION OF ORDERS. Participating Entities may terminate an order, in whole or in part, immediately upon notice to Supplier in the event of any of the following events:

1. The Participating Entity fails to receive funding or appropriation from its governing body at levels sufficient to pay for the equipment, products, or services to be purchased; or

2. Federal, state, or provincial laws or regulations prohibit the purchase or change the Participating Entity's requirements.

E. GOVERNING LAW AND VENUE. The governing law and venue for any action related to a Participating Entity's order will be determined by the Participating Entity making the purchase.

7. CUSTOMER SERVICE
A. PRIMARY ACCOUNT REPRESENTATIVE. Supplier will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for:
• Maintenance and management of this Contract;
• Timely response to all Sourcewell and Participating Entity inquiries; and • Business reviews to Sourcewell and Participating Entities, if applicable.

B. BUSINESS REVIEWS. Supplier must perform a minimum of one business review with Sourcewell per contract year. The business review will cover sales to Participating Entities, pricing and contract terms, administrative fees, sales data reports, performance issues, supply issues, customer issues, and any other necessary information.

8. REPORT ON CONTRACT SALES ACTIVITY AND ADMINISTRATIVE FEE PAYMENT A. CONTRACT SALES ACTIVITY REPORT. Each calendar quarter, Supplier must provide a contract sales activity report (Report) to the Sourcewell Supplier Development Administrator assigned to this Contract. Reports are due no later than 45 days after the end of each calendar quarter. A Report must be provided regardless of the number or amount of sales during that quarter (i.e., if there are no sales, Supplier must submit a report indicating no sales were The Report must contain the following fields:
• Participating Entity Name (e.g., City of Staples Highway Department); • Participating Entity Physical Street Address;
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• Participating Entity City;
• Participating Entity State/Province;
• Participating Entity Zip/Postal Code;
• Participating Entity Contact Name;
• Participating Entity Contact Email Address;
• Participating Entity Contact Telephone Number;
• Sourcewell Assigned Entity/Participating Entity Number; • Item Purchased Description;
• Item Purchased Price;
• Sourcewell Administrative Fee Applied; and
• Date Purchase was invoiced/sale was recognized as revenue by Supplier.

B. ADMINISTRATIVE FEE. In consideration for the support and services provided by Sourcewell, the Supplier will pay an administrative fee to Sourcewell on all Equipment, Products, and Services provided to Participating Entities. The Administrative Fee must be included in, and not added to, the pricing. Supplier may not charge Participating Entities more than the contracted price to offset the Administrative Fee.

The Supplier will submit payment to Sourcewell for the percentage of administrative fee stated in the Proposal multiplied by the total sales of all Equipment, Products, and Services purchased by Participating Entities under this Contract during each calendar quarter. Payments should note the Supplier's name and Sourcewell-assigned contract number in the memo; and must be mailed to the address above "Attn: Accounts Receivable" or remitted electronically to Sourcewell's banking institution per Sourcewell's Finance department instructions. Payments must be received no later than 45 calendar days after the end of each calendar quarter.

Supplier agrees to cooperate with Sourcewell in auditing transactions under this Contract to ensure that the administrative fee is paid on all items purchased under this Contract.

In the event the Supplier is delinquent in any undisputed administrative fees, Sourcewell reserves the right to cancel this Contract and reject any proposal submitted by the Supplier in any subsequent solicitation. In the event this Contract is cancelled by either party prior to the Contract's expiration date, the administrative fee payment will be due no more than 30 days from the cancellation date.

9. AUTHORIZED REPRESENTATIVE
Sourcewell's Authorized Representative is its Chief Procurement Officer.

Supplier's Authorized Representative is the person named in the Supplier's Proposal. If Supplier's Authorized Representative changes at any time during this Contract, Supplier must promptly notify Sourcewell in writing.

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10. AUDIT, ASSIGNMENT, AMENDMENTS, WAIVER, AND CONTRACT COMPLETE A. AUDIT. Pursuant to Minnesota Statutes Section 16C.05, subdivision 5, the books, records, documents, and accounting procedures and practices relevant to this Contract are subject to examination by Sourcewell or the Minnesota State Auditor for a minimum of six years from the end of this Contract upon thirty (30) days' advance notice to Supplier. This clause extends to Participating Entities as it relates to business conducted by that Participating Entity under this Contract.

B. ASSIGNMENT. Neither party may assign or otherwise transfer its rights or obligations under this Contract without the prior written consent of the other party and a fully executed assignment agreement. Such consent will not be unreasonably withheld. Any prohibited assignment will be invalid.

C. AMENDMENTS. Any amendment to this Contract must be in writing and will not be effective until it has been duly executed by the parties.

D. WAIVER. Failure by either party to take action or assert any right under this Contract will not be deemed a waiver of such right in the event of the continuation or repetition of the circumstances giving rise to such right. Any such waiver must be in writing and signed by the parties.

E. CONTRACT COMPLETE. This Contract represents the complete agreement between the parties. No other understanding regarding this Contract, whether written or oral, may be used to bind either party. For any conflict between the attached Proposal and the terms set out in Articles 1-22 of this Contract, the terms of Articles 1-22 will govern.

F. RELATIONSHIP OF THE PARTIES. The relationship of the parties is one of independent contractors, each free to exercise judgment and discretion with regard to the conduct of their respective businesses. This Contract does not create a partnership, joint venture, or any other relationship such as master-servant, or principal-agent.

11. INDEMNITY AND HOLD HARMLESS
Supplier must indemnify, defend, save, and hold Sourcewell and its Participating Entities, including their agents and employees, harmless from any claims or causes of action, including attorneys' fees incurred by Sourcewell or its Participating Entities, arising out of the Supplier's negligence, willful misconduct, or violation of law, in the course of their performance of this Contract by the supplier or its agents or employees; this indemnification includes injury or death to person(s) or property alleged to under this Contract. Sourcewell's responsibility will be governed by the State of Minnesota's Tort Liability Act (Minnesota Statutes Chapter 466) and other applicable law.

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NEITHER PARTY WILL BE LIABLE FOR ANY SPECIAL, PUNITIVE, INDIRECT, INCIDENTAL OR

CONSEQUENTAL DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF OR DAMAGE TO DATA,

LOSS OF ANTICIPATED REVENUE OR PROFITS, WORK STOPPAGE OR IMPAIRMENT OF OTHER

ASSETS, WHETHER OR NOT FORSEEABLE AND WHETHER OR NOT A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

NEITHER PARTY'S TOTAL CUMULATIVE LIABILITY TO THE OTHER IN CONNECTION WITH THIS

AGREEMENT WHETHER IN CONTRACT TORT OR OTHER THEORY WILL EXCEED THE TOTAL

AMOUNT OF FEES ACTUALLY PAID OR PAYABLE BY SOURCEWELL TO VENDOR UNDER THIS

AGREEMENT FOR THE YEAR PREVIOUS TO THE INCIDENT WHICH GAVE CAUSE FOR SUCH LIABILITY.

12. GOVERNMENT DATA PRACTICES
Supplier and Sourcewell must comply with the Minnesota Government Data Practices Act, Minnesota Statutes Chapter 13, as it applies to all data provided by or provided to Sourcewell under this Contract and as it applies to all data created, collected, received, maintained, or disseminated by the Supplier under this Contract.

13. INTELLECTUAL PROPERTY, PUBLICITY, MARKETING, AND ENDORSEMENT A. INTELLECTUAL PROPERTY

1. Grant of License. During the term of this Contract:
a. Sourcewell grants to Supplier a royalty-free, worldwide, non-exclusive right and license to use the trademark(s) provided to Supplier by Sourcewell in advertising and promotional materials for the purpose of marketing Sourcewell's relationship with Supplier.
b. Supplier grants to Sourcewell a royalty-free, worldwide, non-exclusive right and license to use Supplier's trademarks in advertising and promotional materials for the purpose of marketing Supplier's relationship with Sourcewell.

2. Limited Right of Sublicense. The right and license granted herein includes a limited right of each party to grant sublicenses to their respective subsidiaries, distributors, dealers, resellers, marketing representatives, and agents (collectively "Permitted Sublicensees") in advertising and promotional materials for the purpose of marketing the Parties' relationship to Participating Entities. Any sublicense granted will be subject to the terms and conditions of this Article. Each party will be responsible for any breach of this Article by any of their respective sublicensees.

3. Use; Quality Control.
a. Neither party may alter the other party's trademarks from the form provided and must comply with removal requests as to specific uses of its trademarks or logos.
b. Each party agrees to use, and to cause its Permitted Sublicensees to use, the other party's trademarks only in good faith and in a dignified manner consistent with Rev. 3/2022 9
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such party's use of the trademarks. Upon written notice to the breaching party, the breaching party has 30 days of the date of the written notice to cure the breach or the license will be terminated.

4. Termination. Upon the termination of this Contract for any reason, each party, including Permitted Sublicensees, will have 30 days to remove all Trademarks from signage, websites, and the like bearing the other party's name or logo (excepting Sourcewell's pre-printed catalog of suppliers which may be used until the next printing). Supplier must return all marketing and promotional materials, including signage, provided by Sourcewell, or dispose of it according to Sourcewell's written directions.

B. PUBLICITY. Any publicity regarding the subject matter of this Contract must not be released without prior written approval from the Authorized Representatives. Publicity includes notices, informational pamphlets, press releases, research, reports, signs, and similar public notices prepared by or for the Supplier individually or jointly with others, or any subcontractors, with respect to the program, publications, or services provided resulting from this Contract.

C. MARKETING. Any direct advertising, marketing, or offers with Participating Entities must be approved by Sourcewell. Send all approval requests to the Sourcewell Supplier Development Administrator assigned to this Contract.

D. ENDORSEMENT. The Supplier must not claim that Sourcewell endorses its Equipment, Products, or Services.

14. GOVERNING LAW, JURISDICTION, AND VENUE
The substantive and procedural laws of the State of Minnesota will govern this Contract. Venue for all legal proceedings arising out of this Contract, or its breach, must be in the appropriate state court in Todd County, Minnesota or federal court in Fergus Falls, Minnesota.

15. FORCE MAJEURE
Neither party to this Contract will be held responsible for delay or default caused by acts of God or other conditions that are beyond that party's reasonable control. A party defaulting under this provision must provide the other party prompt written notice of the default.

16. SEVERABILITY
If any provision of this Contract is found by a court of competent jurisdiction to be illegal, unenforceable, or void then both parties will be relieved from all obligations arising from that provision. If the remainder of this Contract is capable of being performed, it will not be affected by such determination or finding and must be fully performed.

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17. PERFORMANCE, DEFAULT, AND REMEDIES
A. PERFORMANCE. During the term of this Contract, the parties will monitor performance and address unresolved contract issues as follows:

1. Notification. The parties must promptly notify each other of any known dispute and work in good faith to resolve such dispute within a reasonable period of time. If necessary, Sourcewell and the Supplier will jointly develop a short briefing document that describes

2. Escalation. If parties are unable to resolve the issue in a timely manner, as specified above, either Sourcewell or Supplier may escalate the resolution of the issue to a higher level of management. The Supplier will have 30 calendar days to cure an outstanding issue.

3. Performance while Dispute is Pending. Notwithstanding the existence of a dispute, the Supplier must continue without delay to carry out all of its responsibilities under the Contract that are not affected by the dispute. If the Supplier fails to continue without delay to perform its responsibilities under the Contract, in the accomplishment of all undisputed work, Sourcewell may terminate Contract as stated herein.

B. DEFAULT AND REMEDIES. Either of the following constitutes cause to declare this Contract, or any Participating Entity order under this Contract, in default:

1. Nonperformance of contractual requirements, or

2. A material breach of any term or condition of this Contract.

The party claiming default must provide written notice of the default, with 30 calendar days to cure the default. If the default remains after the opportunity for cure, the non-defaulting party may:
• Exercise any remedy provided by law or equity, or
• Terminate the Contract or any portion thereof, including any orders issued against the Contract.

18. INSURANCE
A. REQUIREMENTS. At its own expense, Supplier must maintain insurance policy(ies) in effect at all times during the performance of this Contract with insurance company(ies) licensed or authorized to do business in the State of Minnesota having an "AM BEST" rating of A- or better, with coverage and limits of insurance not less than the following:

1. Workers' Compensation and Employer's Liability.

Workers' Compensation: As required by any applicable law or regulation.

Employer's Liability Insurance: must be provided in amounts not less than listed below:

Minimum limits:

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$500,000 each accident for bodily injury by accident
$500,000 policy limit for bodily injury by disease
$500,000 each employee for bodily injury by disease

2. Commercial General Liability Insurance. Supplier will maintain insurance covering its operations, with coverage on an occurrence basis, and must be subject to terms no less broad than the Insurance Services Office ('ISO") Commercial General Liability Form CG0001 (2001 or newer edition), or equivalent. At a minimum, coverage must include liability arising from premises, operations, bodily injury and property damage, independent contractors, products-completed operations including construction defect, contractual liability, blanket contractual liability, and personal injury and advertising injury. All required limits, terms and conditions of coverage must be maintained during the term of this Contract.

Minimum Limits:
$1,000,000 each occurrence Bodily Injury and Property Damage $1,000,000 Personal and Advertising Injury
$2,000,000 aggregate for products liability-completed operations $2,000,000 general aggregate

3. Commercial Automobile Liability Insurance. During the term of this Contract, Supplier will maintain insurance covering all owned, hired, and non-owned automobiles in limits of liability not less than indicated below. The coverage must be subject to terms no less broad than ISO Business Auto Coverage Form CA 0001 (2010 edition or newer), or equivalent.

Minimum Limits:
$1,000,000 each accident, combined single limit

4. Umbrella Insurance. During the term of this Contract, Supplier will maintain umbrella coverage over Employer's Liability, Commercial General Liability, and Commercial Automobile.

Minimum Limits:
$2,000,000

5. Professional/Technical, Errors and Omissions, and/or Miscellaneous Professional Liability. During the term of this Contract, Supplier will maintain coverage for all claims the Supplier may become legally obligated to pay resulting from any actual or alleged negligent act, error, or omission related to Supplier's professional services required under this Contract.

Minimum Limits:
$2,000,000 per claim or event
$2,000,000 - annual aggregate
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6. Network Security and Privacy Liability Insurance. During the term of this Contract, Supplier will maintain coverage for network security and privacy liability. The coverage may be endorsed on another form of liability coverage or written on a standalone policy. The insurance must cover claims which may arise from failure of Supplier's security resulting in, but not limited to, computer attacks, unauthorized access, disclosure of not public data - including but not limited to, confidential or private information, transmission of a computer virus, or denial of service.

Minimum limits:
$2,000,000 per occurrence
$2,000,000 annual aggregate
Failure of Supplier to maintain the required insurance will constitute a material breach entitling Sourcewell to immediately terminate this Contract for default.

B. CERTIFICATES OF INSURANCE. Prior to commencing under this Contract, Supplier must furnish to Sourcewell a certificate of insurance, as evidence of the insurance required under this Contract. Prior to expiration of the policy(ies), renewal certificates must be mailed to Sourcewell, 202 12th Street Northeast, P.O. Box 219, Staples, MN 56479 or sent to the Sourcewell Supplier Development Administrator assigned to this Contract. The certificates must be signed by a person authorized by the insurer(s) to bind coverage on their behalf.

Failure to request certificates of insurance by Sourcewell, or failure of Supplier to provide certificates of insurance, in no way limits or relieves Supplier of its duties and responsibilities in this Contract.

C. ADDITIONAL INSURED ENDORSEMENT AND PRIMARY AND NON-CONTRIBUTORY INSURANCE CLAUSE. Supplier agrees to list Sourcewell and its Participating Entities, including their officers, agents, and employees, as an additional insured under the Supplier's commercial general liability insurance policy with respect to liability arising out of activities, "operations," or "work" performed by or on behalf of Supplier, and products and completed operations of Supplier. The policy provision(s) or endorsements) must further provide that coverage is primary and not excess over or contributory with any other valid, applicable, and collectible insurance or self-insurance in force for the additional insureds.

D. WAIVER OF SUBROGATION. Supplier waives and must require (by endorsement or otherwise) all its insurers to waive subrogation rights against Sourcewell and other additional insureds for losses paid under the insurance policies required by this Contract or other insurance applicable to the Supplier or its subcontractors. The waiver must apply to all deductibles and/or self-insured retentions applicable to the required or any other insurance maintained by the Supplier or its subcontractors. Where permitted by law, Supplier must require similar written express waivers of subrogation and insurance clauses from each of its subcontractors.

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E. UMBRELLA/EXCESS LIABILITY/SELF-INSURED RETENTION. The limits required by this Contract can be met by either providing a primary policy or in combination with umbrella/excess liability policy(ies), or self-insured retention.

19. COMPLIANCE
A. LAWS AND REGULATIONS. All Services provided under this Contract must comply fully with applicable federal laws and regulations, and with the laws in the states and provinces in which the Services are sold.

B. LICENSES. Supplier must maintain a valid and current status on all required federal, state/provincial, and local licenses, bonds, and permits required for the operation of the business that the Supplier conducts with Sourcewell and Participating Entities.

20. BANKRUPTCY, DEBARMENT, OR SUSPENSION CERTIFICATION
Supplier certifies and warrants that it is not in bankruptcy or that it has previously disclosed in writing certain information to Sourcewell related to bankruptcy actions. If at any time during this Contract Supplier declares bankruptcy, Supplier must immediately notify Sourcewell in writing.

Supplier certifies and warrants that neither it nor its principals are presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from programs operated by the State of Minnesota; the United States federal government or the Canadian government, as applicable; or any Participating Entity. Supplier certifies and warrants that neither it nor its principals have been convicted of a criminal offense related to the subject matter of this Contract. Supplier further warrants that it will provide immediate written notice to Sourcewell if this certification changes at any time.

21. PROVISIONS FOR NON-UNITED STATES FEDERAL ENTITY PROCUREMENTS UNDER

UNITED STATES FEDERAL AWARDS OR OTHER AWARDS
Participating Entities that use United States federal grant or FEMA funds to purchase goods or services from this Contract may be subject to additional requirements including the procurement standards of the Uniform Administrative Requirements, Cost Principles and Audit Requirements for Federal Awards, 2 C.F.R. § 200. Participating Entities may have additional requirements based on specific funding source terms or conditions. Within this Article, all references to "federal" should be interpreted to mean the United States federal government.

The following list only applies when a Participating Entity accesses Supplier's Equipment, Products, or Services with United States federal funds.

A. EQUAL EMPLOYMENT OPPORTUNITY. Except as otherwise provided under 41 C.F.R. § 60, all contracts that meet the definition of "federally assisted construction contract" in 41 C.F.R. § 60- Rev. 3/2022 14
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1.3 must include the equal opportunity clause provided under 41 C.F.R. §60-1.4(b), in accordance with Executive Order 11246, "Equal Employment Opportunity" (30 FR 12319, 12935, 3 C.F.R. §, 1964-1965 Comp., p. 339), as amended by Executive Order 11375, "Amending Executive Order 11246 Relating to Equal Employment Opportunity," and implementing regulations at 41 C.F.R. § 60, "Office of Federal Contract Compliance Programs, Equal Employment Opportunity, Department of Labor." The equal opportunity clause is incorporated herein by reference.

B. DAVIS-BACON ACT, AS AMENDED (40 U.S.C. § 3141-3148). When required by federal program legislation, all prime construction contracts in excess of $2,000 awarded by non- federal entities must include a provision for compliance with the Davis-Bacon Act (40 U.S.C. § 3141-3144, and 3146-3148) as supplemented by Department of Labor regulations (29 C.F.R. § 5, "Labor Standards Provisions Applicable to Contracts Covering Federally Financed and Assisted Construction"). In accordance with the statute, contractors must be required to pay wages to laborers and mechanics at a rate not less than the prevailing wages specified in a wage determination made by the Secretary of Labor. In addition, contractors must be required to pay wages not less than once a week. The non-federal entity must place a copy of the current prevailing wage determination issued by the Department of Labor in each solicitation. The decision to award a contract or subcontract must be conditioned upon the acceptance of the wage determination. The non-federal entity must report all suspected or reported violations to the federal awarding agency. The contracts must also include a provision for compliance with the Copeland "Anti-Kickback" Act (40 U.S.C. § 3145), as supplemented by Department of Labor regulations (29 C.F.R. § 3, "Contractors and Subcontractors on Public Building or Public Work Financed in Whole or in Part by Loans or Grants from the United States"). The Act provides that each contractor or subrecipient must be prohibited from inducing, by any means, any person employed in the construction, completion, or repair of public work, to give up any part of the compensation to which he or she is otherwise entitled. The non-federal entity must report all suspected or reported violations to the federal awarding agency. Supplier must be in compliance with all applicable Davis-Bacon Act provisions.

C. CONTRACT WORK HOURS AND SAFETY STANDARDS ACT (40 U.S.C. § 3701-3708). Where applicable, all contracts awarded by the non-federal entity in excess of $100,000 that involve the employment of mechanics or laborers must include a provision for compliance with 40 U.S.C. §§ 3702 and 3704, as supplemented by Department of Labor regulations (29 C.F.R. § 5).

Under 40 U.S.C. § 3702 of the Act, each contractor must be required to compute the wages of every mechanic and laborer on the basis of a standard work week of 40 hours. Work in excess of the standard work week is permissible provided that the worker is compensated at a rate of not less than one and a half times the basic rate of pay for all hours worked in excess of 40 hours in the work week. The requirements of 40 U.S.C. § 3704 are applicable to construction work and provide that no laborer or mechanic must be required to work in surroundings or under working conditions which are unsanitary, hazardous or dangerous. These requirements do not apply to the purchases of supplies or materials or articles ordinarily available on the open market, or contracts for transportation or transmission of intelligence. This provision is Rev. 3/2022 15
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hereby incorporated by reference into this Contract. Supplier certifies that during the term of an award for all contracts by Sourcewell resulting from this procurement process, Supplier must comply with applicable requirements as referenced above.

D. RIGHTS TO INVENTIONS MADE UNDER A CONTRACT OR AGREEMENT. If the federal award meets the definition of "funding agreement" under 37 C.F.R. § 401.2(a) and the recipient or subrecipient wishes to enter into a contract with a small business firm or nonprofit organization regarding the substitution of parties, assignment or performance of experimental, developmental, or research work under that "funding agreement," the recipient or subrecipient must comply with the requirements of 37 C.F.R. § 401, "Rights to Inventions Made by Nonprofit Organizations and Small Business Firms Under Government Grants, Contracts and Cooperative Agreements," and any implementing regulations issued by the awarding agency. Supplier certifies that during the term of an award for all contracts by Sourcewell resulting from this procurement process, Supplier must comply with applicable requirements as referenced above.

E. CLEAN AIR ACT (42 U.S.C. § 7401-7671Q.) AND THE FEDERAL WATER POLLUTION CONTROL ACT (33 U.S.C. § 1251-1387). Contracts and subgrants of amounts in excess of $150,000 require the non-federal award to agree to comply with all applicable standards, orders or regulations issued pursuant to the Clean Air Act (42 U.S.C. § 7401- 7671q) and the Federal Water Pollution Control Act as amended (33 U.S.C. § 1251- 1387). Violations must be reported to the Federal awarding agency and the Regional Office of the Environmental Protection Agency (EPA).

Supplier certifies that during the term of this Contract will comply with applicable requirements as referenced above.

F. DEBARMENT AND SUSPENSION (EXECUTIVE ORDERS 12549 AND 12689). A contract award (see 2 C.F.R. § 180.220) must not be made to parties listed on the government wide exclusions in the System for Award Management (SAM), in accordance with the OMB guidelines at 2 C.F.R. §180 that implement Executive Orders 12549 (3 C.F.R. § 1986 Comp., p. 189) and 12689 (3 C.F.R. § 1989 Comp., p. 235), "Debarment and Suspension." SAM Exclusions contains the names of parties debarred, suspended, or otherwise excluded by agencies, as well as parties declared ineligible under statutory or regulatory authority other than Executive Order 12549. Supplier certifies that neither it nor its principals are presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from participation by any federal department or agency.

G. BYRD ANTI-LOBBYING AMENDMENT, AS AMENDED (31 U.S.C. § 1352). Suppliers must file any required certifications. Suppliers must not have used federal appropriated funds to pay any person or organization for influencing or attempting to influence an officer or employee of any agency, a member of Congress, officer or employee of Congress, or an employee of a member of Congress in connection with obtaining any federal contract, grant, or any other award covered by 31 U.S.C. § 1352. Suppliers must disclose any lobbying with non-federal funds that takes place in connection with obtaining any federal award. Such disclosures are forwarded from tier to tier up to the non-federal award. Suppliers must file all certifications and Rev. 3/2022 16
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disclosures required by, and otherwise comply with, the Byrd Anti-Lobbying Amendment (31 U.S.C. § 1352).

H. RECORD RETENTION REQUIREMENTS. To the extent applicable, Supplier must comply with the record retention requirements detailed in 2 C.F.R. § 200.333. The Supplier further certifies that it will retain all records as required by 2 C.F.R. § 200.333 for a period of 3 years after grantees or subgrantees submit final expenditure reports or quarterly or annual financial reports, as applicable, and all other pending matters are closed.

I. ENERGY POLICY AND CONSERVATION ACT COMPLIANCE. To the extent applicable, Supplier must comply with the mandatory standards and policies relating to energy efficiency which are contained in the state energy conservation plan issued in compliance with the Energy Policy and Conservation Act.

J. BUY AMERICAN PROVISIONS COMPLIANCE. To the extent applicable, Supplier must comply with all applicable provisions of the Buy American Act. Purchases made in accordance with the Buy American Act must follow the applicable procurement rules calling for free and open competition.

K. ACCESS TO RECORDS (2 C.F.R. § 200.336). Supplier agrees that duly authorized representatives of a federal agency must have access to any books, documents, papers and records of Supplier that are directly pertinent to Supplier's discharge of its obligations under this Contract for the purpose of making audits, examinations, excerpts, and transcriptions. The right also includes timely and reasonable access to Supplier's personnel for the purpose of interview and discussion relating to such documents.

L. PROCUREMENT OF RECOVERED MATERIALS (2 C.F.R. § 200.322). A non-federal entity that is a state agency or agency of a political subdivision of a state and its contractors must comply with Section 6002 of the Solid Waste Disposal Act, as amended by the Resource Conservation and Recovery Act. The requirements of Section 6002 include procuring only items designated in guidelines of the Environmental Protection Agency (EPA) at 40 C.F.R. § 247 that contain the highest percentage of recovered materials practicable, consistent with maintaining a satisfactory level of competition, where the purchase price of the item exceeds $10,000 or the value of the quantity acquired during the preceding fiscal year exceeded $10,000; procuring solid waste management services in a manner that maximizes energy and resource recovery; and establishing an affirmative procurement program for procurement of recovered materials identified in the EPA guidelines.

M. FEDERAL SEAL(S), LOGOS, AND FLAGS. The Supplier cannot use the seals), logos, crests, or reproductions of flags or likenesses of Federal agency officials without specific pre-approval.

N. NO OBLIGATION BY FEDERAL GOVERNMENT. The U.S. federal government is not a party to this Contract or any purchase by a Participating Entity and is not subject to any obligations or Rev. 3/2022 17
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liabilities to the Participating Entity, Supplier, or any other party pertaining to any matter resulting from the Contract or any purchase by an authorized user.

O. PROGRAM FRAUD AND FALSE OR FRAUDULENT STATEMENTS OR RELATED ACTS. The Contractor acknowledges that 31 U.S.C. 38 (Administrative Remedies for False Claims and Statements) applies to the Supplier's actions pertaining to this Contract or any purchase by a Participating Entity.

P. FEDERAL DEBT. The Supplier certifies that it is non-delinquent in its repayment of any federal debt. Examples of relevant debt include delinquent payroll and other taxes, audit disallowance, and benefit overpayments.

Q. CONFLICTS OF INTEREST. The Supplier must notify the U.S. Office of General Services, Sourcewell, and Participating Entity as soon as possible if this Contract or any aspect related to the anticipated work under this Contract raises an actual or potential conflict of interest (as described in 2 C.F.R. Part 200). The Supplier must explain the actual or potential conflict in writing in sufficient detail so that the U.S. Office of General Services, Sourcewell, and Participating Entity are able to assess the actual or potential conflict; and provide any additional information as necessary or requested.

R. U.S. EXECUTIVE ORDER 13224. The Supplier, and its subcontractors, must comply with U.S.

Executive Order 13224 and U.S. Laws that prohibit transactions with and provision of resources and support to individuals and organizations associated with terrorism.

S. PROHIBITION ON CERTAIN TELECOMMUNICATIONS AND VIDEO SURVEILLANCE SERVICES OR EQUIPMENT. To the extent applicable, Supplier certifies that during the term of this Contract it will comply with applicable requirements of 2 C.F.R. § 200.216.

T. DOMESTIC PREFERENCES FOR PROCUREMENTS. To the extent applicable, Supplier certifies that during the term of this Contract will comply with applicable requirements of 2 C.F.R. § 200.322.

22. CANCELLATION
Sourcewell or Supplier may cancel this Contract at any time, with or without cause, upon 60 days' written notice to the other party. However, Sourcewell may cancel this Contract immediately upon discovery of a material defect in any certification made in Supplier's Proposal. Cancellation of this Contract does not relieve either party of financial, product, or service obligations incurred or accrued prior to cancellation.

Rev. 3/2022 18
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Sourcewell SHI International Corp.
- Docusigned by: - DocuSigned by:
eremy schwarts Kristina Mann
By: - COFD2A139006489. By: LEA416E789F09404...

Jeremy Schwartz Kristina Mann
Title: Chief Procurement Officer Title: Sr. Manager Contracts 3/20/2024 | 10:15 AM CDT 3/20/2024 | 11:14 AM EDT
Date: Date:

Rev. 3/2022 19
DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 RFP 121923 - Technology Products and Services with Related Solutions
Vendor Details
Company Name: SHI International Corp.

Does your company conduct
business under any other name? If New Jersey
yes, please state:
290 Davidson Ave.

Address:

Somerset, New Jersey 08873
Contact: Tory Pubylski
Email: [email protected]
Phone: 512-983-6502
Fax: 512-983-6502
HST#: 22-3009648
Submission Details
Created On: Tuesday October 31, 2023 09:50:21
Submitted On: Tuesday December 19, 2023 15:26:51
Submitted By: Tory Pubylski
Email: [email protected]
Transaction #: bca2ca3b-8372-44f0-8925-989cf0fc15f1
Submitter's IP Address: 161.69.54.14
Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 Specifications
Table 1: Proposer Identity & Authorized Representatives General Instructions (applies to all Tables) Sourcewell prefers a brief but thorough response to each question. Do not merely attach additional documents to your response without also providing a substantive response. Do not leave answers blank; respond "N/A" if the question does not apply to you (preferably with an explanation).

Line Question Response
Item
roposer Legal Name (one legal entity only SHI International Corp. n the event of award, will execute th
resulting contract as "Supplier")
2 SHI Canada ULC is a subsidian
SHI Government Solutions is not a subsidiary but is affiliated through commo ownership and will be an authorized reseller, if awarded, on the contract. 3 Identify all applicable assumed names or DBA N/A
summediates in time i or Line 2 above.
4 denter (SAMAGE code or Unique Entity 1HTFO
Proposer Physical Address: 290 Davidson Ave. Somerset, NJ 08873 Proposer website address (or addresses): www.shi.com
lite, are man ores & phone no Maya Lynch
Proposal Specialis
290 Davidson Ave. Somerset, NJ 0887
M32-154 chnshi.com
Kristina Mann
8 Proposer's primary contact for this proposal
(name, title, address, email address & phone): Capture and Business Development Manager Vitoria Fion Ave Somerset, N1 08873
512-983-6502
9 Proposer's other contacts for this proposal, if Aimee Ballenger any (name, title, address, email address &
phone):
[email protected]
Table 2: Company Information and Financial Strength
Line Response
tem Question
Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 10 chnology solutions providers in the word-while maintaining the agility a endliness of a small busine
Headquartered in Somerset, Nu, SHI is the largest woman and minority owned busines in an a so stales cith main operating centers in Austin, SHI's sales teams are allocated to support International, Global, Strategic, Commercial, Enterprise and Public Sector. Today, over 17,000 corporate, enterprise colaboration, sed acy, amid orimization needs on SHI to support their transformation customer is stil wipe is to ay. From it Segining, a as son a a SHI has focused on innovatior
expandie resulter, to now oters Rulin sorotes, ranging come sonine ally a hardware to cloud migration and strategic planning. SHI has always brought leading edge technology to our customers: from bringing drop-shipping innovation to the IT channel in 1991 to delivering high-value consulting and professional services to help organizations achieve business agility. We work closely with the top manufacturers and participate in several advisory boards to ensure we are aware of new technologies and shifts in technology and that we are transferring that knowledge not only to our customers but also using it to influence how we run our business There is a lot to consider when seeking a partner who can help address Sourcewel nembers' various technology needs. Ability and experience are vital elements ir your decision, but you also want a company built on solid principles and values That is why our business philosophy focuses on one key concept: Being helpful. t is an easy claim to make, but at SHI, being helpful goes beyond a simple narketing strategy—it is a core consideration in everything we do. We continuousl look for opportunities beyond the contract, including:

Value-added star andean therance a dea Coordinated expertise and insight to help you find success Targeted assistance addressing inefficiencies and obstacles, so you can focus on critical priorities
SHI Core Values:

Build a culture of diversity, equality, and inclusion
Lear, grow and teach
: Strive for wellness to achieve balance
Be bold, be fun, behave and be you
11 Levent of an awarpany's expectations in the SHI is excited to continue our collaboration with Sourcewell and its members! We account management structure that has provided both Sourcewell and its members Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 As an example, we will employ our Capture and

4. Connect with current Sourcewell members and listen to members' needs and feedback. Our check-in will ensure that each member's dedicated Account Team is amiliar with and accessible to them, in addition to educating members on ou alue. We will work with each member to understand their business preference:
(specific information on a quote, reporting requirements, invoicing/billing requirements, and the like).

Your dedicated SHI Capture and Business Development Manager will regularly meet with the assigned Sourcewell Supplier Development Administrator to ensure contract success for both SHI and all Sourcewell customers. These meetings will include Sude late an are and sea to eat te are with the publ
Primary contacts for Sourcewell include:

Director sLED Contact Capture and Developmen
[email protected]
Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 Senior Director of Contract Capture and Development Aimee Ballenger members, taking the lead. We will remain flexible and agile in our approach to optimize Sourcewell members' contract user experience
12 Demonstrate your financial strength and With over 6,000 employees worldwide, SHI is proud to be the largest stability with meaningful data. This could Woman/Minority owned business in North America. We maintain more than 30 global offices in North America, EMEA, and APAC. In addition to our global offices, our properties include an integration center, solution lab, and executive briefing center, which are located at our headquarters in New Jersey. In 2022, SHI reached $14 billion in revenue and set the stage for continued exponential growth.

This growth stems from a laser focus on customer service, dedicated and tenured leadership, committed AEs (who live and work in the communities they serve), and a broad spectrum of customers and partners.
state-of-the-art data center integration center. We have also made significan investments in hiring more resources the people with whom Sourcewell engages SHI colleagues
: to are mice
SHI's Dun & Bradstreet number is 61-142-9481 and we have a 5A3 rating. A cop! four most recent report is attached to this proposal. Additional details may b 13 What is your US market share for the We offer our complete catalog of products and services to our customers. Providing solutions that you are proposing?
ased on the most recent data on the US IT budget, SHI's share is approximate 5% of the overall mark
SHI Overall Product Mi
40% would be considered harvare, perpieras and accessories ales. devices, servers, storage, and, networking.

Market Share Indicators for Software
SHI is considered the leading reseller partner for many top software publishers such as Microsoft, Adobe, and Trelli (McAfee). Estimating our revenue with these partners, as representative of their partner sales, we would put our share at approximately 20-25%. This would not include sales these software publishers conduct directly with the end customer.

Market Share Indicators for Hardware
Original Equipment Manufacturer (OEM) direct sales to the end customer typically epresent a larger percentage of the business. As a result, our overall market shar lower, but SHI is one of the largest hardware resellers in North America 14 Solutons that you are proposit ghare for the The Canadian IT addressable market for resellers is approximately $100 billion. TI gest partner in Canada owns 1%; SHI's share of the market is 0.25 15 SHI has never petitioned for bankruptcy protection. We are :

Bankruptcy priestion i so elain in detail. I rivate elonger adore not no fe Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 16 How is your organization best described: is SHI is an Information Technology Value-Added Reseller (VAR), which offers a it a manufacturer, a distributor/dealer/reseller, complete solution to information technology by providing multi-vendor hardware and or a service provider? Answer whichever software along with other vital services. SHI has vast experience and established question (either a) or b) just below) best vendor partnerships that enable it to bring excellent value to Sourcewell and its applies to your organization. members. With a diverse partner ecosystem that supports over 15,000 unique a) If your company is best described as publishers and manufacturers, all the leading manufacturers include SHI as an a distributor/dealer/reseller (or similar entity), authorized partner. provide your written authorization to act as a
distributor/dealer/reseller for the manufacturer SHI is authorized to sell hundreds to thousands of brands and products in the of the products proposed in this RFP. If scope of this contract. We have included a sample list of authorizations in response applicable, is your dealer network to question number 81, and specific OEM or software publisher authorizations can independent or company owned? be provided upon request. b) If your company is best described as Our endeavors naturally resonate with Sourcewell's mission of serving as a force a manufacturer or service provider, describe multiplier for its members. This synchronicity is not merely coincidental but a your relationship with your sales and service testament to our shared values and common goals. Our expansive network of force and with your dealer network in manufacturer relationships is a direct testament to this alignment. Yet, we understand delivering the products and services to truly amplify our impact, we must cater to a diverse range of needs which is why proposed in this RFP. Are these individuals we have forged partnerships with a considerable number of smaller distribution your employees, or the employees of a third partners in addition to our long-term relationships with the larger distributors. This party? strategic approach not only diversifies our product and service offerings but also exponentially increases our capacity to deliver value.

SHI has been dedicated to the Public Sector business for the last twenty years, creating solutions that are tailored to the specific needs of State, Local, and Education customers across North America. Therefore, Sourcewell can feel confident that liver sobers it at art specis to ol orate neith each Sourcewell member the State of Texas.
17 If applicable, provide a detailed explanation mong the thousands of licenses and certifications available within the IT industr outlining the licenses and certifications that HI holds a comprehensive number relevant to the scope of this Sourcewe are both required to be held, and actually contract. Our teams stay current with licenses and certifications; in most cases, we held, by your organization (including third have the highest available certifications. parties and subcontractors that you use) in
pursuit of the business contemplated by this We have included a representative sample of manufacturers and the number of certifications held, and specific certification details for individual publishers can be Acronis - 5 Certifications
Adobe - 7 Certifications
AirWatch - 2 Certifications
APC - 12 Certifications
Apple - 17 Certifications
Arbor - 4 Certifications
Aruba - 3 Certifications
Avaya - 12 Certifications
Blue Coast Systems - 3 Certifications
Bluebeam - 7 Certifications
Bomgar - 3 Certifications
Business Objects - 11 Certifications
CA - 34 Certifications
Check Point - 12 Certifications
Cisco - 44 Certifications
ommvault - 67 Certificatior
ompellent - 5 Certificatior
compTIA - 35 Certifications
radlePoint - 2 Certification:
- 1 Certifications
- 136 Certifications
D-Link- 4 Certifications
HDS (Hitachi Data Systems) - 4 Certifications
HPE - 327 Certifications
IBM - 174 Certifications
IBM hardware - 11 Certifications
Imation/Nexsan - 4 Certifications
ISC2 - 10 Certifications
ITIL - 5 Certifications
Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 Ixia - 3 Certifications
Juniper - 28 Certifications
Ivanti - 10 Certifications
Lenovo - 26 Certifications
Melanox - = Cinctiotions
Melianox
Metastorm - 1 Certification
Microsoft - 1090 Certifications
Motorola - 8 Certifications
NetApp - 26 Certifications
NetIQ - 6 Certifications
Nimble - 7 Certifications
Novell - 11 Certifications
Nutanix - 7 Certifications
Oracle - 340 Certifications
Other - 30 Certifications
Polycom - 14 Certifications
ProCurve - 6 Certifications
Proofpoint - 3 Certifications
Pure 5 Certifications
Qlogic - 5 Certifications
Quantum • 2 Certifications
Quest Software - 1 Certification
Red Hat • 18 Certifications
- 33 Certifications
SANS.ORG - 1 Certification
ScriptLogic - 2 Certifications
Security Horizon - 2 Certifications
SimpliVity - 5 Certifications
Sonicwall - 2 Certifications
Splunk - 6 Certifications
Sun Microsystems - 65 Certifications
Symantec - 142 Certifications
Tegile - 2 Certifications
Trellix- 92 Certifications
Trend Micro 5 Certifications
Veeam 10 Certifications
Vision Solutions 1 Certification
VMware 30 Certifications
Watchguard 1 Certification
Websense 18 Certifications
For additional certifications, please see the Technical Certifications document in the response portal.
18 Provide all "Suspension or Debarment" To the best of our knowledge, SHI has not been suspended or disbarred on any information that has applied to your contracts like what is being requested by Sourcewell. organization during the past ten years.

Table 3: Industry Recognition & Marketplace Success
Line Question Response*
Item
19 Describe any relevant industry awards or SHI is committed to providing world-class support to our clients. Awards and in the past ive your company has received accolades validate the next-level partnership SHI brings to our clients in hardware For additional information about our awards and accolades, please visit SH.com. 2023 Awards
Cohesity Global Cloud Services Partner of the Year
• Forbes' America's Best Midsize Employers
• HP US Personal Systems NSP of the Year
Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 SolarWinds North America Breakthrough Award
SolarWinds North America Excellence in Customer Retention Trend Micro Enterprise Partner of the Year
Veritas Top Growth National Business Partne
VMware Partner Value Award for the Americas Regiol
2022 Austin American-Statesman Top Workplaces
BeF5 Partner of the Year
Cisco Americas Security Partner of the Year
Cisco Security Partner of the Year
trix Partner of the Year - Large Account Provid
RN Tech Elite 2:

Cushman & Wakefield - Diverse Vendor of the Yea
Pure Storage Americas Most New Customers Partner of the Yea Rapid 7 North America Cloud Security Partner of the Yeal Rapid7 North America Partner of the Year
SentinelOne Momentum Partner of the Year
Symantec Partner of the Year - Identity Management
Tanium Growth Partner of the Year
Tenable North America Top Overall Partner & Top Overall State and Local Partner
Trend Micro Enterprise Partner of the Year
Varonis Growth Partner of the Year
Verizon Partner Network Marketing Excellence Award
Zoom US & Canada Reseller Partner Award
2021 Awards
Cohesity Global SaaS Partner of the Year
CRN UK Women in Channel Awards - Gender Parity Award
Intel US Channel Partner of the Year
_antronix Strategic Edge Partner of the Year, North America Microsoft Digital Marketing Partner of the Year
Microsoft North American Digital Marketing Partner of the Year - Strategic Device Prosoll NAth American Partner of the Year - Windows 10 Microsoft Partner of the Year - Microsoft Surface Hub Reseller of the Year Microsoft Top Surface Hub Revenue YoY Growth - Reseller Microsoft US (MSUS) Partner Award in Modern Endpoint Management Microsoft US Surface Transformation Partner of the Year Rapid 7 North America Partner of the Year
Thales Business Partner of the Year, North America
Zoom US & Canada Partner of the Year
• Zoom US & Canada Reseller of the Year
2020 Awards
Austin American-Statesman Top Workplaces
• Commercial Partner of the Year at Cisco Partner Summit Digital - America:

Cradlepoint Partner of the Year
Forbes America's Best Employers For Womer
Fortinet Partner of the Year - US
Intel US Channel Partner of the Year
Intel US Partner of the Year - National - Innovatio
JetBrains Partner Awards - World65 bwide Surface Resiliency Partner of Th Year
Pure Storage Partner of the Year
Samsung Installation of the Year - Mobili
enable's Top Overall Partner of the Year in North Americ Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 Thales Business Partner of the Year, North America
Veeam Impact Partner Award - Impact Partner of the Year Veritas Top National Business Partner Overall - Americas Verizon Supplier Sustainability Award
Vertiv Growth Through Innovation Award
2019 Awbe Digital Media Wordwide Partner of the Year
Austin American-Statesman Top Workplaces
Cisco Central Commercial Partner of the Year
CRN's Managed Service Provider 500 - Elite 150 Category Dell Technologies Transformational Partner of the Yea
FireMon Ignite Partner Award - Growth Partner of the Yea Forbes Best Employers for Diversity
GMIS International Partner Award Diamond Leve
Intel Partner of the Year for Marketing: Training for Results - Sales Intel Partner of the Year for Vertical Solutions: Client Solution - National Solution Provider
Microsoft Partner of the Year Award (MSUS Awards): Modern Workplace, Modern Desktop Award
Microsoft US Surface Transformation Reseller of the Year Ranked 10th on CRN's Solution Provider 500
20 What percentage of your sales are to the
govemmental sector in the past three years
2021: 21%
2020: 20%
21 What percentage of your sales are to the 2022, the Public Sector accounted for over $3.7 billion of SHI's $14 billion to education sector in the past three years mpany revenue. The percentage of company revenue in education sales eam over the past five years is:
2022: 7%
2021: 9%
2020: 8%
Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 22 but any staten train that you hold athat is ist any state SHI manages hundreds of contracts for customers in the public sector space. We have provided sales for our top ten revenue contracts for the past three years. In the annual sales volume for each of these addition to the information provided here, a full list of our contracts by state can be contracts over the past three years? found at:
https://www.shi.com/Contract/PSContract/ContractHome
National Cooperative
2020 - $433,524,175.00
: 2022 - S474912,261.00 2021 - $432,367,332.00
National Cooperative
20201521221614000
2022 - $428,741,315.00
National Cooperative
2020 - $119,276,838.00
: 2022 - 8297:216,161.00 - $215,559,364.00
National Cooperative
2020 - $49,516,736.00
2021 - $98,356,960.00
2022 - $162,616,951.00
National Cooperative
2020 - $109,667,754.00
2021 - $94,519,443.00
2022 - $66,158,438.00
National Cooperative
2020-$105,605,584.00
2021 - $106,272,231.00
2022 - $36,249,883.00
National Cooperative
2020 - $51,110,983.00
2021 - $69,945,461.00
2022 - $117,824, 104.00
State Contract
2020 - $137,405,364.00
2021 - $79,536,085.00
2022 - $43,431,618.00
State Contract
22 - 3287 0600
State Contract
2020 - $64,141,338.00
: 3022-389,21483 00
2022 - $69,121,433.00
23 List any GSA contracts or Standing Offers GSA
and Supply Arrangements (SOSA) that you 020 - $19,629,342.0 hold. What is the annual sales volume for : 2021 - $13,876,322.6 each of these contracts over the past three 2022 - $6,492,695.32 years?
SHI does not have any SOSA agreements.

Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 Table 4: References/Testimonials
Line Item 24. Supply reference information from three customers who are eligible to be Sourcewell participating entities.

Entity Name* Contact Name* Phone Number"
NJ Transit Renzo Sosa, Director, IT Contracts 973-491-7612 [email protected]
University of Georgia Ryan Dekle, Procurement Specialist 706-542-7113 [email protected]
VY-Erie 1 BOCES, Western New York Julie A. Bray, Project Manager 716-923-6512 Regional Information Center (WNYRIC [email protected]
Fulton County, GA Anne Wilson, IT Vendor Relationship Manager - 404-612-7294 Department of Technology Anne. [email protected] City of Little Rock, AR Vitesh Patel, Procurement Manager - Finance 501-371-6838 Department [email protected]
Table 5: Top Five Government or Education Customers
Line Item 25. Provide a list of your top five government, education, or non-profit customers (entity name is optional), including entity type, the state or province the entity is located in, scope of the projects), size of transaction(s), and dollar volumes from the past three years.

Entity Type * State / Scope of Work* Size of Transactions * Delar Volume Past Three Entity Name Province *
Not Required Government New York - NY All IT products and services $8-$32.3M $ 567,127,119.76 Not Required Government Louisiana - LA All IT products and services $4-$9.2M $ 216,861,697.19 Not Required Goverment Missouri - MO All IT products and services $3-$17M $ 152,833,261.14 Not Required Government Oregon - OR All IT products and services $12-$10.2M $ 76,774,805.93 Not Required Education New Jersey - NJ All IT products and services $4-$1.5M $ 36,539,525.56 Table 6: Ability to Sell and Deliver Service
Describe your company's capability to meet the needs of Sourcewell participating entities across the US and Canada, as applicable.

Your response should address in detail at least the following areas: locations of your network of sales and service providers, the number of workers (full-time equivalents) involved in each sector, whether these workers are your direct employees (or employees of a third party), and any overlap between the sales and service functions.

Line
Question Response *
Item
26 Sales force. il possesses not only the necessary capabilities but also the needed enthusiasm ter to the needs of Sourcewell members from across the U.S. and Canada. O nos at SHi grows from our team members and they remain our greatest asset. C les force provides exceptional customer service and support to Sourcew members.

ETERESE
Hi recognizes the value and agily that comes from working closely with you! selected partner. That's why, to best support our customers, we have split our publi Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 sector into regions. We have over 250 salespeople who are focused on government, Public Sector Inside Tean
ur Public Sector Inside team focuses on supporting the needs of smaller loca government, K-12, and higher education institutions nationwide and offers personalized attention regardless of organizational size. These customers often are overlooked by large resellers, though they have the same needs as their larger counterparts. Based at our global headquarters in Somerset, New Jersey, the Public Sector Inside team supports customers' needs from start to finish.

Canadian Public Sector Sales
With over 20 years of experience in the Canadian marketplace, SHI maintains several offices and a team of 20 people including directors, managers, field sellers, and sales support including field service executives who provide pre-sales support, solution architecting, and engineering across SHI's full portfolio.

Our Canadian Public Sector team supports Federal, Provincial, Municipal, Healthcare, Education, Agencies, Boards and Commissions. This sales team is comprised of one District Sales Manager with over 35 years of experience in the Public Sector, three Field Account Executives with up to 24 years of experience and one Business Development Manager with over 10 years of experience in Public Sector. This team s backed by Inside Account Managers who support day-to-day quote requests eturns, and general inquiries. We provide a comprehensive customer support plan tr ensure we meet each members' needs as part of our presence in Canada.

We also have six Inside Account Executives who are phone-based sellers covering Canada to augment the field sellers.

And our Canadian presence is growing! We continue to look to expand our field sales presence in the Public Sector in the coming months.

Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 27 Dealer network or other distribution To support Sourcewell members' need for reliable stock, we have an abundant anc methods. road community of distributors and partners. We work loyally to maintair phases, our sales teams review our distributors' stock to source products from the supplier with inventory in the closest proximity to the customer, at the lowest price lost products are delivered within three to five business days of order placement We have sourcing specialists on our procurement team who monitor purchase orders with our partner and distributor community to ensure that no savings have beer nissed. In many instances, our sourcing specialists can aggregate purchases for a specific partner or product across multiple transactions or even across multiple customers to realize a lower overall cost.

SHI also maintains two integration centers/warehouses in Piscataway, NJ, which can SHI's distribution model reduces time to market and decreases the overhead costs of maintaining additional warehouses, subsequently allowing us to offer our customers an aggressive pricing model.

Our malta diatibution centers are located strategicaly in; Los Angeles, CA
Ontario, CA
Miami, FL
Atlanta, GA
Suwanee, Gr
Chicago, IL
South Bend, IN
Fort Worth, TX
Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 28 Service force. To anticipate the needs of our clients, we proactively invest in solution-based resources and capabilities that help our customers achieve their digital transformation Teals. For example, we are adding practices around OT and data analytics/machine le requirements for effective IT have transformed. In response to this shift, ar orking from our customer-centered foundation, SHI developed solution-based suppo ams. These teams have common goals to identity a customers needs, help the quire the right technology, and facilitate the adoption of that technology in tr ustomer's environment. SHI has technical expertise around our entire portfolio o ervices and products, ensuring we are prepared to meet all Sourcewell members I Our services and support resources include:

Field Solutions Engineers: SHI employs a team of solution engineers with more hnical expertise to collaborate directly with AEs and be the first point of conta more in-depth technical discussio
• Advanced Solutions Group (ASG): This group has the agility and expertise tr help design, build, test, and deploy hardware, cloud, and software solutions ir Networking - Core, Edge, and Transport
Security Solutions
SHI Training: SHI's training team provides on-site, online, or on-demand technical, end-user, and professional development training, complementing our other services seamlessly. We offer the skills and knowledge our customers need to improve their adoption and consumption of technology and increase their retum on investment. SHI offers full-service training to meet technology's growing demands.

Software and Hardware Partner Support Organizations: SHI has the largest team of hardware, soffware, and licensing specialists in the industry. Our award-winning am of licensing specialists has the expertise to manage the varied features of th blisher licensing programs and are available to help customers select licensin rograms, execute agreements, and support the agreement lifecycle. SHI also has edicated teams that support over 100 strategic and emerging technology partners t assist in evaluating hardware features, sourcing, and obtaining demos Leveraging the expertise of our established, esteemed, and highly certified service and support teams, SHI aims to continue being a trusted advisor to your members.

With our proven 'Select, Deploy, Manage' methodology, we pledge to maintain harmonious collaboration with Sourcewell members. We will oversee each project from inception through successful implementation to completion, identifying potential cost savings at every phase of the project lifecycle and continuing our ongoing contract.

Professional Services Delivery
Sil provides services in one of three ways: SHI Delivered Services - our internal delivery resources are based in NJ and Canada, Sit for ages se ise in ain, are wil r sures ares the country and Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 29 Describe the ordering process. If order SHI International Corp., SHI Canada, and SHI Government Solutions will be will be handled by distributors, dealers o responsible for handling all orders submitted by Sourcewell members. SHI also others, explain the respective roles of the reserves the right to add additional fulfilment partners upon award of a contract in Proposer and others.

SHI accepts orders via Purchase Order (PO) submitted via email or fax, phone orders may be placed with credit cards and orders can also be processed through shi.com by shopping directly through the catalog or completing a purchase by having an SHI quote published to your specific account. The web catalog will include all products available under the scope of the contract allowing members to acquire the most current products for their needs.

Regardless of the method of submission (email, fax, web), the order is routed to your dedicated Inside Sales Team for validation and the management of the order process. Upon receipt, the Inside Account Manager (IAM) will review the order to ensure it is complete and can be processed. If the order is not valid for any reason, the IAM will contact the customer within 2-4 business hours to request any necessary information. If lower pricing is available, the IAM will inform the customer and pass the lower price on. In a case where a price has increased, SHI will honor the price if the order is placed within 30 days of the original quote. If the quote has expired, SHI will make a best effort to work with the manufacturer to honor the price.

Your dedicated sales team will enter all valid orders on the same day they are received. An automatic order confirmation will be generated and sent to the end user isted on the purchase order, as well as any other contacts the customer has designated. We can customize the information on the order acknowledgment email and can include all information required by the customer.

Once an order is entered, it is then directed to SHI's Procurement Department for processing. This team is then responsible for placing the order with the appropriate We have the flexibility to bill upfront, in arrears, or on a payment plan depending on the requirements of each purchase. We will have these discussions before the quote Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 30 Describe in detail the process and SHI provides a comprehensive customer support plan to ensure we are meeting eac procedure of your customer service ustomer's needs. Customers are supported by a dedicated AE and a dedicater program, if applicable. Include your inside sales team. Field territories are structured vertically and geographically. response-time capabilities and
commitments, as well as any incentives Each AE is supported by a team of lAMs who maintain direct relationships with the that help your providers meet your statec customers. SHI's AEs are empowered to make decisions around the support of thei service goals or promises. customers, and they have the autonomy to resolve issues as they arise. Because our AEs ensure customer satisfaction, SHI can provide high-quality customer service and ensure efficient and effective response to questions and issues. In addition, the SHI regional directors are engaged with the account teams to provide executive-leve support and to meet with customers as needed.

SHI recognizes that effective communication is the cornerstone of customer service.

Our dedicated account teams are committed to fully support their customers with accessible, courteous, responsive, and seamless customer service.

Below we outine our standard procedures and response times:

Call answered in a timely manner: Sourcewell's calls are directed to your dedicated IAM. In the case your dedicated IAM is helping another customer, calls are directed to voicemail. If the customer has an urgent request, they can escalate their request to the inside sales team manager or AE for immediate assistance.

Quotes Tumaround: Quotes from the customer's standard catalog are fulfilled ithin eight business hours. For quotes requested for items which are third-par ure/weird ware items, the IAMs reply to customer requests within two to fol urs, confirming receipt of request and relaying to the customer they are working eir request and notifying them of additional time the request may take because external factors-such as awaiting vendor response or additional required information from the customer.

Process orders within 24 hours of receipt (unless additional information is required.
parent of the tim base on anth did i Provide daily updates on any pending requests.

DOA Devices: if an item is DOA, SHI works with the OEM to provide a Order received to product shipment: The total turnaround from order receipt to shipment for 90 percent of all standard orders is 15 days. Should we expect a delay ecause of large quantity, complexity, product constraint, etc., SHI communicates the expected timeline with the end user who placed the order and follows up consistently Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 31 Aiming to best support the needs of over 50,000 members, Sourcewell seeks partnerships that deeply understand and are dedicated to serving these diverse groups. Members span various sectors, including state and local govemment, tribal United States. prover organizationis and private K-12 and Higher Education, public healthcare, and non Each industry has unique IT needs, requiring an experienced and resourceful solutions rovider. With its comprehensive capabilities and dedication, SHI stands ready and eager to serve each of these sectors by providing tailored IT solutions and consistent support. As the incumbent and current partner to Sourcewell and its members, SHI is passionate about this contract and is committed to developing impactful current and future IT solutions for each member.

To achieve this, we will deliver the following
A dedicated Capture and Business Development Manager who focuses on chatomiers to his we gue sites alout the ostract, a came in reals es intemally and with Sourcewell as needed
Knowledgeable staff who have worked with Sourcewell and its members and understand the challenges you face, enabling you to facilitate a better buying vehicle for your members.

A global solutions provider with experience in the public sector who can supports members no matter where they are in their IT journey. 32 Describe your ability and willingness to SHI will enthusiastically provide products and services to Sourcewell members in provide your products and services to Canada.

Sourcewell participating entities in Canada
Ducaton. Ageroles are a Commissions This sales earls dealer e esponse to question number 21
focuses onit C, one on Data Center, and the one on Security i can - mploys four Microsoft Licensing Executives and one Cisco business developmer epresentative dedicated specifically to Canada
Our Canadian team uses partners where possible that are vetted through ou services team to ensure they have the requisite capabilities to deliver tangible 33 states or Caped that you wilt or bunted
fully serving through the proposed contract.
new contracensive training to educate your members across all geographic areas of a Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 We commit to actively marketing and endorsing this contract, ensuring we increase efine any specific contract requiremen
restrictions that would apply to o
particin is Tenins in Hawaii and Alaska
Table 7: Marketing Plan
Line Question Response
Item
Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 36 Describe your marketing strategy for We are thrilled by the opportunity to continue to promote and market our Sourcewell promoting this contract opportunity. partnership. We know the vital importance of marketing contracts and reaching all eligible Upload representative samples of your Sourcewell members, and we will apply our tangible, demonstrated experience supporting marketing materials (if applicable) in the unique requirements of procurement organizations to marketing and promoting this the document upload section of your contract.
response.

Throughout our current contract, we have worked diligently to market the Sourcewell contract both internally and externally. The Sourcewell Capture & Business Development Manager, Tory Pubylski, recorded and posted several internal trainings for all sales teams selling on the Sourcewell contract and even recorded a sequence of video trainings with our Supplier Development Administrator in the Sourcewell studios as quick, digestible nuggets telling sales from both the Sourcewell and SHI perspectives how to market and explain the value of the Sourcewell Cooperative contract to customers. These short on- demand trainings covered the who, what, why, and when to break down the talk tracks that are helpful to sales and potential Sourcewell customers alike.

Additionally, we had several sales teams attend Sourcewell in-person trainings across the country and our Supplier Development Administrator provided a series of regional webinars with our support to get the right attendees.

During the term of the current contract, we also expanded our marketing team devoted to Public Sector. This team, led by our Director of Growth Marketing Programs, Rob Fass, has taken an innovative approach to expanding initiatives that are focused on public sector customers and the real IT obstacles they face. Through purposeful customer-directed emails about solutions specific to our customer base, social media and supporting our customer-facing events, this team is critical to our support of our customers.

Our dedicated Contract Capture and Strategy team will join forces with the Public Sector leadership team and our Public Sector Marketing team, to create and execute our marketing plan.

Upon award, we will execute the following steps to begin marketing the new contract:

Create contract announcement materials for electronic distribution to customers via email, on SHl.com, and the SHI Resource HUB blog, posts on Linkedin and other social media.
: Create co-branded marketing outlining the features of the new contract.

Design a dedicated website on shi.com including the Sourcewell awarded vendor logo, a copy of contract documents, a summary of products and pricing, marketing materials, a link to Sourcewell's website, and all relevant contact information. (to see the current page visit: https://go.infoshi.com/Sourceel-Cootract-Page. himl Create internal sales training for new contract compliance, pricing, terms, etc.

We will also welcome any opportunity to work with Sourcewell and AASA on advertise at their events or in their newsletters.

SHI participates in hundreds of trade shows, conferences, and meetings across the country. Sourcewell has our commitment to participate at specified shows as well as additional opportunities to broadcast and promote our partnership.

Specifically, SHI will attend, exhibit, and participate at the NIGP Annual Forum alongside Sourcewell suppliers. We are happy to assist Sourcewell in promoting and marketing this event and look forward to collaborating on a plan that will drive attendance.

We also provide seminars and workshops to our public sector customers across the country and are eager to have Sourcewell members attend.

BESTEE
Custom Events - The SHI Roadshow series of events was new this last year for SHI! W ompleted two traveling shows focused on Cybersecurity and Infrastructure in the Spring o 37 Describe your use of technology and The digital age has profoundly changed the way we communicate by making it easier and Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 digital data (e.g., social media more instantaneous, but it has also created a flood of information which makes it that netadata usage) to enhance much more difficult for our customers to find trustworthy news sources for their technolog! marketing effectiveness. information. So much content vies for our limited attention, between smartphones messaging apps, email, and social media, we can connect and communicate with others rom practically anywhere at any time. SHI provides a haven for customers to find rellable and relevant information about the latest trends, or threats, to their IT through the following digital mediums.

Webinar Series
Sourcewell and its members can access our regular schedule of webinars and workshops overing a variety of topics relevant to today's public sector customer - from grants and unding to modemizing your network and streamlining multivendor support for l urchases - our finger is on the pulse of the real challenges facing our customers. Please heck out our website for upcoming events and on-demand recordings SHI Resource Hub
services and support as well as on emerging trends in technology. Written by SHI's subject matter experts (SMEs) who leverage their knowledge and insight to speak to SHI's broad customer base, SHI is committed to keeping our customers informed. Customers can browse by IT category, recent articles, or popular posts. Please visit the SHI HUB website (blog.shi.com) for on-demand articles, eBooks, and podcasts.

Social Media
In addition to the SHI Resource Hub, SHI is active on social media applications and has dedicated public sector pages to help keep our public sector customers informed.

Customers can get up-to-date information on demand by following SHI on X, Linkedin.

Instagram, Advocacy, and YouTube. Upon award of a new contract with Sourcewell, we will create an announcement for Linkedin for SHI to share with customers and our partner community.

We also have podcasts- We've Got Your Mac" and "Innovation Heroes" are available wherever you listen to podcasts! You can also listen to them by visiting our SHI Resource HUB at blog.shi.com.

SHI Sponsorships
In addition to our digital marketing via the web and social media directly informing business and IT leaders of the products, services, and solutions we offer, SHI enhances our brand visibility through multi-year partnerships with select college and professiona sports associations and brand ambassadors.

In the past twelve months, SHI's brand ambassadors and sponsorships alone have generated over thirty billion brand impressions across:

Television and radio
Eared media
Website and e-mailings
Advertising and supporting collateral
Hospitality
Onsite signage
Many of these impressions come from SHI's partnership with the Rutgers University Athletic Department. Playing in the NCAA's prestigious (and national) Big Ten conference, the Scarlet Knights football team, and men's and women's lacrosse teams all play in th FETE 52,000-seat SHi Stadium, located five miles from SHI's World Headquarters. With ove e hundred of SHI's 2,000 New Jersey-based employees being Rutgers graduates, t lance between Rutgers and SHI is long-lasting, making this partnership much more th just a marketing sponsorship.

As the largest minority woman-owned business in the United States, SHI is proud to b epresented by Ladies Professional Golf Association's (LPGA) golfers Allisen Corpuz anc Annie Park, and the US Women's National Team/NC Courage Goalkeeper Casey Murphy, smal business ownerand ambassadors. All three professional female athietes are also key the Pat une respite in 20 a d sit in the or car are i a Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 E-Newsletters
SHI creates various informative, monthly newsletters containing information regardin offerings, which are shared with customers through in-person meetings, trade shows, and 38 In your view, what is Sourcewell's role SHI has first-hand experience with the tremendous value that Sourcewell brings to il ontract partners. We are thrilled to continue building on our relationship with Sourcewel under a new contract award.
e view Sourcewell's role in the promotion of the contract to incluc \ dedicated SHI contract landing page on Sourcewell's websit A dedicated Supplier Development Administrator we can contact for questions and * Collaborative marketing efforts
. Sharing in-person Sourcewell training information so our sales teams can participate Sourcewell is already a well-known entity within the public sector sales team at SHI. We commit to actively marketing and endorsing this contract, educating our Account Executives on the specifics of this contract with an aim to increase visibility to all Sourcewel members. Our continued concentrated efforts and unparalleled dedication to Sourcewell's Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 39 Are your products or services SHl.com, SHI's procurement platform, provides an efficient and intuitive way to access and available through an e-procurement procure a customized catalog of products, and its business-to-business functionality ordering process? If so, describe your includes innovative custom catalog capabilities that provide personalized views of product e-procurement system and how information, enabling Sourcewell members to find and compare products, to view key govermental and educational metrics (like frequently viewed products and contract or standard items), and to simplify customers have used it. purchasing. With thousands of manufacturers represented, product catalogs are fully customized to reflect contracted pricing available through SHI, as well as special pricing programs for which members are eligible, such as licensing programs or other volume programs. SHI's open architecture systems allow us to integrate with virtually any eCommerce platform through market leaders or a proprietary solution. The most common applications we support include Ariba, Perfect Commerce, PeopleSoft, SAP, and Oracle. In general, SHI supports systems that use XML (commerce extensible mark-up language), or EDI (electronic data interchange) standards.

In addition, we support the following Punch-out types:

Ariba
Basware/Verian ProcurelT
Birchstreet Systems
Coupa / Coupa Advantage
DsSI
ePlus Procure+
GEP
GHX (Global Healthcare Exchange)
Hubwoo
IDS
IOS Corp
iPayables
Ivanti
Jaggaer (formerly SciQuest)
Lawson
Oracle / Oracle Supplier Network
Payback
PeopleSoft Direct Connect
Perfect Commerce
Periscope
Procurement Partners
Quoteworks
ReactorNet
Remedy
SAP OC Roundtrip
ServiceNow
SPS Commerce
Supplier Solutions
Transcepta
True Commerce
Tungsten
Unimarket
Valua
WorkDay
Yardi
• Zycus
ccess their customized site
license tracking and repo i capabiles, and our rest on are set anger., (SAM) tools.
ur tracking abilities relieve our customers of the burden of managing their purchase le understand that without the processes and checks and balances that we have Table 8: Value-Added Attributes
Line Question Response *
Item
40 escribe any product, equipmen SHI offers training and adoption services, including professional development training, 1 aintenance, or operator trainir help our customers maximize the value of their technology investments. Our Training ar Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 programs that you offer to Adoption team takes a holistic training approach, ensuring both IT staff and end users are Sourcewell participating entities. accounted for. While all steps may not be necessary for each customer scenario, a full Include details, such as whether training project would typically encompass the following components:
training is standard or optional, Identify current state and future state requirements with key stakeholders. who provides training, and any Identify change management and communication strategy. costs that apply. Define the use case.

Identify locations and languages.

Assess gaps and needs for IT and end-users.

Develop scope.

Customize content.

Align training with the deployment schedule.

Launch training pilot.

Live instructor-led training
Power-user training
OnDemand Learning portal
Application deep dive training
Deskside training support
VIP one-on-one training
End-User Training
SHI has a multitude of options to meet our customers' training needs. Our certified instructors are enthusiastic about bringing real-world experience to the customer's learning environment. Curriculums may be standard or tailored to the agency, department, or job rol o yield a higher return on investment. Customizations can include utilizing the customer':
environment, business processes, local language and more. We offer training on-site, online, on-demand, or a blend of these options. Some of our most popular offerings for end-user training are:

M365
Windows 10/11
Microsoft Teams
Microsoft Core Apps
WebEx
Google Apps
Security Awareness
Technical Training
With our manufacturer-certified experts, customers can access dozens of custom on-site, online, and on-demand technical training courses geared toward our customers' rganizational programs and software needs. We can support technical training for a variel f manufacturers, which include, but is not limited t
Amazon
Cisco
Google
Microsoft
VMware
Palo Alto
Meraki
Nutanix
Veeam
today's competitive environment for hiring and maintaining quality employees omprehensive and sound professional development is a necessity. SHI offers dozens of or site, online, and on-demand professional development classes help employees grow and perform at their best. Topics include, but are not limited to:

Business Analysis
Communication
Leadership
Project Management
Agile
Till
STEAM
Esports
SEL Social and Emotional Learming)
:

Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 First-Year Teacher Bundle
Please feel free to explore more details and options at https://www.shi.com/solutions/training
41 Describe any technological ur team of experts offer various technological services that can help enhance and advanc advances that your proposed e use of technology for members. This could range from optimizing existing systems products or services offer. plementing new, advanced technologies, providing consulting services, or even offer ining programs like security awareness traini
Articulated below are just a few offerings:

FLEETEE
we always have the products and relevant technologies that our customers are interested in.

The CIC can provide on-demand and remote access to the kinds of technical advisory and real-world wisdom that you are looking for. Our goal is to help you identify, adopt, and implement the right technology investments quickly, with lower costs and risks. Now you can experience everything the CIC has to offer from wherever you are by virtue of an interactive How to use the Virtual Tour: Click here for a quick tutorial about the tools and features of the virtual tour so you can get the most from your experience.

SHI Complete
The SHI Complete service provides customers with a turkey solution for modemizing their IT Infrastructure, enabling a remote workforce, enforcing security best practices, and leveraging SHI's Managed Service capabilities to centralize IT Service and Support. SHI Complete can ensure you have the right IT operating model and a strong governance plan LEAVE around security, services, and management that is structured to meet your business goals.

Combining a curated stack of integrated technologies across device management, security, networking, collaboration, and cloud platforms, SHI Complete helps customers establish a secure, resilient, and scalable IT foundation.

Onboarding Service
SHI Complete employs a personalized approach with respect to managed services to ensure our customers obtain the solution that best fits their business needs and primes them for growth in a Cloud First technology ecosystem. The onboarding services component of our solution includes:
needed.
: Cevatormen are Tuch device do yaleny and buster onboarding plan Design of the Managed Network Services and cloud environments on client premises anaged services are the foundation of the SHI Complete solution. Customer subscriptic the SHI Complete service provides many benefits that are core to the customer Cloud application management and support.

Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 On-site and cloud network service management.
: Security management and best practices.

Access to a wide array of optional fee-based public cloud professionals and managed Escalations to SHI subject matter experts (SMEs) through SHI's world-class service desk support team.
its contracted services where possible to further improve service quality over the life of the SHI One Management Platform
With this portal, customers can manage their cloud platforms (Azure, AWS, GP). They can easily view the state of their IT landscape and streamline their cloud environment management. Customers have access to support cloud cost, usage, billing, invoicing, and consumption of support cloud accounts.

Leading Industry Technologies
SHI maintains an ongoing dialogue with industry authorities such as Gartner and IDC through quarterly meetings, ensuring we stay current on the latest and best technologies. We have established strong partnerships with each OEM, allowing us to introduce new products as soon as they become available. This gives members the unique opportunity to pre-order new products yet to be released through SHI, ensuring they receive them as soon as they hit the market. Our devoted solutions team and product specialists stay up to date with the latest technologies and will promptly notify members about the newest products available.

The expertise of SHI's OEM support teams, technical resources, and strong relationships with manufacturers are leveraged to guide members as they explore emerging technologies and innovative new solutions.

Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 42 Describe any "green" initiatives SHI is dedicated to environmental sustainability and recognizes its role in affecting the that relate to your company or to environment. We continually strive to minimize any negative impact from our operations while your products or services, and ensuring the safety and well-being of our staff. Our business strategy heavily emphasizes include a list of the certifying environmental preservation and the promotion of a sustainable future. By implementing eco- agency for each. friendly initiatives, both internally and with our partners, we aim to reduce yearly technology waste and contribute more significantly to a greener planet. In 2023, we pledged to the Science Based Targets initiative (SBTi) to reach our corporate Net Zero Emission goal by 2050.

At SHI, we believe that sustainable operations and exceptional customer service are intrinsically linked. Through close collaboration with our partners, we strive to excel in both areas. We work with our partners to create and implement environmentally responsible solutions. As a prominent player in the IT industry, we actively participate in partner programs and initiatives, providing input and helping shape future sustainability strategies to guide the industry towards more responsible practices. This cooperative approach guarantees that we focus on not only our own growth but also the success of our partners.

Through these efforts, SHI assists our customers' Environmental Social Governance (ESG) management, green financing, and using cloud and data center solutions to lessen carbon emissions from physical IT infrastructure.

SHI is committed to sustainability at corporate, cultural, and policy levels and holds itself accountable for being initiative-taking and solution-oriented to promote sustainable long-term growth. By setting and implementing global environmental policies, management systems, and key performance metrics, SHI consistently integrates and promotes environmental stewardship across its global business groups, ensuring consistency and innovative environmental thinking action miamento include
Setting targets and action plans to support our United Nations Global Compact (SDG 13 Climate Action) and SaTi commitment, and continually refining our practics. Preferring partners who have implemented sustainable and ethical practices within their organizations and influence such practices in their supply chains.

Enhancing our sustainable procurement team's support, which concentrates on supporting diverse and minority suppliers.

SHI seeks to be energy efficient utilizing these methods:

Monitor power consumption.
: Disclose to the Carbon Disclosure Project (CDP) and EcoVadis annually.

Utilizing advanced energy-saving systems such as:

High-efficiency HVAC equipment
Energy Star equipment/appliances
Energy recovery from building relief/exhaust air, demand control ventilation sequences for energy savings on ventilation (Austin).

Automatic lighting controls and LED lighting throughout (Austin).

Occupancy sensor control of lighting fixtures.

Water-efficient and low-flow plumbing.

Solar panels and electric vehicle charging stations
SHI has EV charging stations located at our global headquarters, Ridge Integration Center in New Jersey, and our Austin Regional Headquarters in Texas LEED Gold Certified
Austin Regional Headquarters - Building Design and Construction 2021) Global Headquarters - Commercial Interiors (2013)
To support our goals and reduce power consumption, SHI made significant green 43 on products Sourcewell members wish to purchase.
(cradle-to-cradle), or other
green/sustainability factors.

Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 44 Describe any Women or Minority We are the largest privately Minority/Woman Owned Business Enterprise (MWBE) in the Business Entity (WMBE), Small U.S. and our certification as an MWBE offers a critical value-add to customers whose Business Entity (SBE), or veteran strategic business objectives include supplier diversity and development. In addition, SHI's owned business certifications that Diversity Business Development Initiative builds and sustains a community of diverse your company or hub partners suppliers and partners who best serve the needs of our customers. As a large MWBE, we have obtained. Upload continue to grow an effective Direct and Indirect Tier I! program by accessing our Diversity documentation of certification (as /endor database and using certified minority vendors in all diversity categories which applicable) in the document ncludes, MBE, WBE, M/WBE, LGBT, SBE, SDB, HUBZONE, DVBE, VBE, and WOSB. SH upload section of your response. also maintains its internal supplier diversity program and seeks to engage MBE and WBE suppliers to meet product requirements and operational needs.

SHI Certifications
WBE
WBENC
MBE
NMSDC - Corporate Plus Member
: NMBC - National Minority Business Council
CAMSC (Canada)
Supplier Clearing House (California Public Utilities Commission) Delaware
Massachusetts
New Jersey
New York City
North Carolina (HUB)
City of Philadelphia (PA)
Prince George County (MD)
Tennessee
Virginia (SWaM)
Wisconsin
SHI Government Solutions
State of Texas Certified HUB Vendor
45 What unique attributes does your We understand that Sourcewell needs to identify a trusted partner based on how that company, your products, or your partner's capabilities can best support your participating entities IT needs. We believe we services offer to Sourcewell are uniquely qualified to continue supporting Sourcewell and its members due to several key participating entities? What makes factors: our standing history with supporting this contract, our breadth of offerings, and our your proposed solutions unique in ability to evolve with the ever-changing technology market. your industry as it applies to
Sourcewell participating entities? Our dedication to this contract sets us apart from our competitors. Victoria Pubylski, Sourcewell's dedicated Capture and Business Development Manager, has worked tirelessly alongside our Capture and Strategy team to support Sourcewell and its members. They are experts at supporting contracts, and have trained our Account Executives on this contract, proactively managed our Sourcewell relationship, and have grown this contract continuously year over year since our award in 2019. We have had tremendous success growing the value of our first awarded contract. We will continue our commitment to expanding the use of this contract and supporting Sourcewell members with the latest technology, cost savings, technical expertise, and compliant procurement.

Sal ofers a wide range of value-added services to help our customers get the most value Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 out of their software spend. Many of these services are available to our customers at no cost, and for customers who wish to take advantage of enhanced service levels, we do Software Expertise and Advice
Technical Advisement
Customers can depend on a vendor-neutral approach to help them find the right technology and then access a tremendous range in choosing the ideal products and services for their unique needs.

Pre-Sales Licensing Support
Customers have SHI software licensing team support for their licensing needs. Pre-sales support helps ensure customers maximize the benefits of their volume license agreements.

Throughout the contract term, we partner with our customers to track licenses, provide detailed reporting, and proactively assist with budgets, renewals, and compliance. We leverage the reporting and our PRO Renewal tool to help customers gain insights into their software purchases.

Contract Education
Software options can be complex and overwhelming, and available products and buying altematives change frequently. SHI offers initial and ongoing training and communications to help customers use the contract effectively and make smart choices for their software spend.

Negotiation Assistance
SHI's top-tier status with our publisher partners gives us a strong voice in the industry, and our extensive experience gives us keen insight into the range of available software options for customers across the country. We leverage these strengths to help our customers negotiate favorable pricing and terms.

Fine Print
SHI Fine Print is a contract management and indexing system that allows our customers to review a set of publicly available EULAs on our website. Fine Print organizes agreements by separating contract text into standardized clause types, identifies which terms apply to various products and use cases, and then organizes the data into an easy-to-find format.

Software Solutions Services
Our Solutions team helps customers identify the right software tools and technology, and then (if desired) executes the implementation of in-scope services to help accelerate their time to productivity and value. Depending on the scope of the implementation there may be fee-based services involved.

ITAM Services
To help customers manage the complex task of finding, tracking, and managing the hardware and software across their IT environment, SHI offers a range of highly cost- effective IT asset management services to help you weed out unwanted costs, while also improving utilization and governance. Depending on the scope of the implementation there may be fee-based services involved.

Our financial strength and stability are predicated on our staunch affiliations within our Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 communities-our relationships with customers, partners, OEMs, and our own SHI colleagues.

SHI's Strengths and Stability:
: Diverse, predictable revenue sources
Steady industry growth
Thirty-three consecutive years of growth
• No long-term bank debt
Exemplary financials, low overhead structure
Table 9A: Warranty
Describe in detail your manufacturer warranty program, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your warranty materials (if applicable) in the document upload section of your response in addition to responding to the questions below.

Line Question Response*
Item
46 SHI offers all available original manufacturer warranties. The OEM covers all labyour warranties cover all products, parts, and hardware, parts, labor, and accidental damage.

In addition to OEM warranties, SHI, offers third-party warranty services plans for most OEMs on a limited, approved basis. These warranty services plans cover all hardware, parts, labor, accidental damage protection and power surge for end user-related devices. For post-warranty data center related devices, third-party warranty services cover all hardware, parts, labor, and onsite travel expenses.

Third-Party Disclaimer - By including the third-party warranty service contract SHI, is only acting only as an authorized reseller in the third-party's provider route to market for its warranty service contracts. Customers will receive contracts that provided by the third-party provider, not SHI. The warranty service contracts will be entered into directly and only between the customer and third-party provider, and SHI will not be a party to those contracts. 47 Do your warranties impose usage restrictions o SHI offers all available original manufacturer warranties. Some OEM ther limitations that adversely affect coverage? warranties will limit the number of claims, charge a deductible or limit coverage. SHI can provide additional detail on specific manufacturers as needed.

Third-Party warranty services offer unlimited claims (during the contract term), no deductibles or hidden fees, and accidental damage protection against drops, spills, etc. Water submersion is not supported. These apply to end- user related devices. For post warranty data center hardware maintenance support, all hardware, parts, labor, and travel expenses are covered. 48 Do your warranties cover the expense of For OEM warranties, this will vary based on the warranty purchased and SHI technicians' travel time and mileage to perform can provide these details with specific OEM's. warranty repairs?
Selected, this sanite covers al expenses levels of senio. if onsite repair is 49 Are there any geographic regions of the United The standard OEM warranty would still apply to purchases made in Canada States or Canada (as applicable) for which you If a customer has a warranty question on specific products SHI will help arrant repaire Sourcene perform connect them to the OEM.

How will Sourcewel
participating entities in these regions be provides ird-party warranty services for end-user devices are only supported with service for warranty repair? • US. Post-warranty services for data center related devices are support globally.
50 ill you cover warranty service for items made Typically warranty services from an OEM will not cover items from othel er manufacturers that are part of your propos manufacturers or are these warranties issues typically passed or
the original equipment manufacturer? Third-party warranty services are vendor agnostic and support most Tier 1 (OEMS.

Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 51 hat are your proposed exchange and retu SHI's retum policy is customer-centered-we will always do our best to ograms and policies accommodate returns for any unopened box up to 30 days after receipt.

Rarely, a customer might receive an incorrect, damaged, or non-working Occasionally, the product manufacturer has a "no returns" policy; in these cases, we notify customers at the time of quote to ensure transparency and confidence in purchase. In these specific instances, SHi is unable to accommodate returns.

To request a retum, first contact your dedicated sales team, via email, SHi.com tersigh the Request Retum Authorization Number section on the Your Inside Account Manager will then provide you with a retum authorization (RMA) number, along with a shipping label. With the RMA number clearly included on the shipping label, the customer ships their return to SHI, and we process the return. in certain cases, to expedite a retum, SHi will have the retum product picked up directly. Once the retur has been fully processed, SHI will credit the customers invoice. In addition, we send out replacement orders prior to receiving returns to expedite the process for the Occasionally, software publishers may require a customer to fill out a Letter of Destruction. In these cases, SHI provides a letter to customer, who signs and retums it to us. To help simplify and expedite the process, SHI takes care of the rest-processing the Letter of Destruction directly with the software publisher. At any point, if customers encounter issues with their products, the SHI account team is accessible and eager to help.

More information and details about SHI's Retum policy can be found at https://www.shi.com/Terms/Retum-Policy.

Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 52 escribe any service contract options for th SHI will pass on any included Manufacturer warranties at the time of ems included in your proposa purchase. In addition, we will educate the end-user on all available extended In addition, SHI can provide third-party warranty options outside of what is available from the original manufacturer for a separate fee. We offer several options to support original manufacturer warranties. These standard warranties typically offer limited, short-term coverage and can result in unexpected downtime and expensive repairs. Third-party enterprise warranty services will extend the life of members technology investments and keep their systems - and their business - running at peak performance.

The benefits of Third-Party Enterprise Warranties include:

Coverage up to 5 years for net new end-user devices.

U.S.-based call center
Global support capabilities, data center related devices only. 100% coverage for commercial use, parts, labor, and accidental damage; unlimited claims (during contract).
$o deductible.

In addition, SHI third-party warranty services provide comprehensive, Rexible coverage for Product Protection that goes beyond a manufacturers limited warranty and that provides:
100% coverage on parts and labor, normal wear and tear, and power surges.
"No Lemon" guarantee.

Replacement for products that are beyond repair.

No deductibles, hidden fees, or surprise charges.

Commercial use & Vendor Agnostic.

Members' Third-Party Coverage can begin on the date of purchase or after the manufacturer warranty expires, and coverage is not affected by what the imited manufacturer warranty offers. Third-party warranty services alleviate nulti-year budgeting constraints and deliver service when and where members need it! Included in Product Protection Services in basic triage and remote diagnosis, 24-hour advanced exchange, depot service, and three- way shipping. As an additional benefit, third-party warranties protect against accidental damage, including drops, spills, and cracked screens.

Finally, Third-party offers post-warranty and maintenance agreements for products that are still viable and in use!
If members maintain equipment under a warranty that is about to expire - or already has expired - third-party post-warranty and maintenance agreements keep them covered. Third-party dedicated field engineers serve as an extension of the IT organization and deliver dependable, efficient, and customizable hardware maintenance support. Our program can consolidate multiple vendor agreements, and equipment can be added or removed from coverage at any time.

We provide affordability and reliable alternatives to manufacturer maintenance agreements, and flexible contracting provides 40-60% cost-savings from extraordinary trust with our customers and are available in every major metropolitan area throughout North America.

In collaboration with our partner network, SHI can access over 50 service locations and 110 global stocking locations to support members' needs, no matter where the equipment is located.

Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 Table 9B: Performance Standards or Guarantees
Describe in detail your performance standards or guarantees, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your performance materials (if applicable) in the document upload section of your response in addition to responding to the questions below.

Line Question Response *
Item
53 Describe any performance standards o Hi provides comprehensive customer support when planning service engagemen guarantees that apply to your services ensure we meet each customer's needs Given the variety of services SHI gudines rolowed for Quality Control (a) by our Wereouse integration Center. development of the wongrat based es nie, aton se eed tys to customer s boarding information. These workflow templates are dynamic, and adjustments ai lade during the proof of concept, or first article build phas he system engineers handle the technical aspect of the testing during th ustomer's first articles to ensure scripted processes and applications are functiona They then create an essential checklist of items to check for during the production ohase. Next. the svstem quality control (QC) team performs in-depth testing of the orocess itself and creates detailed process documentation. The device is then physically shipped to the customer's location for in-person verification, or remote access to the device is provided for verification.
nce the project is in production, SHI monitors and adjusts the project to scale i eded. Examples of how we've previously resolved issues include increase staffing, adding hardware resources, or reducing the total number of devices configured at one time.

Vork instructions start with our QC team working with the customer, internal projec oordinators, system engineers, and technicians to develop thorough documentatior that adheres to ISO 9001 standards. Documentation is stored on a private SharePoint document library with version control.

If change and complexity management is needed, project coordinators at our facility work with sales teams, system engineers, QC teams, and technicians to address any changes. If the complexity goes beyond the expertise of these teams, other groups are engaged, both within SHI and third parties, as needed.

The quality control process and tools vary by customer requirements, but in general, logs are collected from devices during the build process and stored on our servers.

A scripted process to contain specific information from the devices can be developed if additional details are required. In addition, the OC team gathers requirements to create checklists or other methods of verification. 54 Describe any service standards or SHI is committed to achieving excellence by providing our customers with superior uarantees that apply to your service world class customer support and innovative solutions. Finding the right balance for policies, metrics, KPls, etc setting customer service goals is integral to improving the customer experience. As the primary point of contact for their customers, it is even more important that SHI's AEs are representatives suitably motivated by the right goals. As our mission We are passionate about delivering exceptional value and experience as we help customers seat, dely in manage le aley.

As a value-added reseller, our AEs are measured, incentivized, and evaluatec commensurate to organizational and performance KPls). These performance KPls are closely aligned to customer success. Objectives such as revenue growth, resources used, certifications earned, customer engagement, and customer review are all primary objectives of SHI's KPI/metrics structure. SHI communicates to our teams that the success of every account manager is holistically customer centric.

Table 10: Payment Terms and Financing Options
Line Question Response *
Item
Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 55 Describe your payment terms and accepted payment Our payment terms are Net 30 and we will accept Purchase Orders methods. or credit cards.
56 Describe any leasing or financing options available for use Purchasing new hardware or software can be an expensive by educational or govermental entities. investment for even the most profitable organization. However, purchasing is not the only option: leasing and financing with SHI can be an excellent alternative to buying IT products.

The leasing/financing process is relatively simple. Our pricing models include monthly, quarterly, or annual terms, and once all documents are approved and signed, SHI ships products directly to the customer.

SHI's financial offerings include traditional and non-standard options for hardware leasing and software financing.

Hardware Leasing
SHI offers a traditional $1 buyout purchase option, and fair market value leases for hardware. We also offer a rental option. Other options includes
Return the equipment and start a new lease.

Extend the term of the lease.

Buyout the equipment for its fair market value.

Clients that do not want to have lease language in the
contract or have the option to own the equipment use this structure. $1 buyout, lessee owns equipment at the end of the term.

Fair market value leases have three end-of-term options.

Rental - Return the equipment at the end of the term or extend the term of the rental.

The benefits to leasing hardware with SHI include:

Covers all equipment costs—no need to obtain additional financing elsewhere.

Frees up cash income-producing investments.

Sets fixed lease payments that are not subject to interest rate fluctuations.

Avoids technology obsolescence.

Reduces risks, as add-ons and replacements are fast and easy.

Reduces paperwork since the lessor handles all the invoices.

Reduces warranty and maintenance costs.

Matches the expense to the benefit.

Eliminates customer's need to plan for equipment disposal.

Simplifies budgeting with predictable payments.

Software Financing
SHi has a loan capability called an Installment Payment Agreement (IPA) which is available for transactions that are 100% soft cost.

This option provides ownership at the end of the term for transactions that are software and services based.

Non-Standard Options
SHI offers non-standard leasing options such as 90-day deferrals and step up or down payment structures. SHI engages in
discussions with your organization and works in good faith to accommodate non-standard terms or payment frequency.
57 Describe any standard transaction documents that you SHI provides milestone notifications such as order confirmations, propose to use in connection with an awarded contrac shipping notifications, and products on backorder. (order forms, terms and conditions, service level
Quotes
The specific details included in an SHI quote may vary depending response. on the products or services being offered, but generally the following information is included:

Quote Number: A unique identifier for the quote.
• Customer Information: Details about the customer, including name, address, contact information, and the customer's SHI account numberoductervice Description: Detailed information about each product or service included in the quote. This could include product names, part numbers, descriptions, and quantities.

Pricing Information: The cost of each product or service and the total cost. This may also include details about any discounts or special pricing arrangements.

The Sourcewell contract number and member or participant ID number. Terms and Conditions: Details about the terms and conditions of the sale, including payment terms, delivery timelines, warranties, Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 and any other relevant information.

Contact Information: The SHI sales representative's contact information in case the customer has any questions or needs further information.

Please note that this is a general guideline, and the specifics may vary based on the nature of the product or service being quoted.

Order Acknowledgements
The order acknowledgment provides the customer with confirmation that their order has been received and/or also processed During order entry, your Inside Account Manager can enter an email address for a representative(s) within the member entity who should receive order confirmation, up to an unlimited number. Within one hour of processing the order, SHI's servers will automatically send the order confirmation to the email addresses provided. Upon the customer's request, and with Publisher permission, SHi can include the License Key information for soffware installation on the Order Tracking Confirmation Notification
SHI's order management system is a complete order tracking and maintenance system. All the information your Inside Account Manager needs to provide the customer with tracking information resides on their desktops. Each day, SHI receives the tracking numbers for all products shipped from our distributors via EDI.

These tracking numbers feed into the SHI Sales Orders and are ready for immediate access by your Inside Account Manager. In addition, SHI provides this tracking information to our customers through Your Home at SHI. Authorized customer employees can log onto our website to check order status and tracking data directly from the carriers.

SHI maintains all purchase history data in our order entry system.

We can re-send tracking, license confirmations, invoices, or a sell- through report history to provide proof of purchase for a customer.

In the event of a request to resend a license confirmation, a duplicate copy may be provided within four business hours of the customers request.

Backorder Reports
Your Inside Account Managers (IAMs) are responsible for managing and monitoring your purchases and backorders. At the time of order placement, the IAM will check inventory and notify the customer if it SH Ache eat wilfun el ba corder report to monitor the
order status. The team will work with the Sourcing Specialist in Purchasing to check inventory through all sources to expedite shipment to the customer.

As the backorder status changes, the IAM will provide updates to the customer about the ETA. At any time before shipment, the customer has the option to leave the product on backorder, substitute a different product, or cancel the order with SHI. These reports can be customized upon request by a customer. No substitutions are shipped without prior written authorization from the EULA or SLA Documents
An End User License Agreement (EULA) is a legal contract between a software developer or vendor and the software user. This agreement lays out the rights and restrictions that apply to the use of the software and is agreed upon by the customer or end-user directly with the software publisher.

Key elements of a EULA often include:

License Grant: This specifies that the software is being licensed, not sold, to the user, meaning the user has the right to use the software but does not .

Restrictions on Use: The EULA may limit how the user can Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 e the sofiware. For instance. it mav prohibit the user fro modifying the software, ina it for commercia burooses without license, or sharing it with others.
tellectual Property Rights: The agreement usually states thi e software developer or vendor retains all intellectual proper rights in the software.

Warranty and Liability: The EULA typically includes disclaimers of warranties, limitations on the developer's liability, and what happens if the software fails to perform as expected.

Termination: This section explains under what circumstances the agreement can be terminated, and what happens when the license is terminated.

Privacy Policy: The agreement may include information about how the software collects, uses, and protects the user's data.

The EULA is typically presented to the user for acceptance during the installation process of the software, and the use of the software is contingent on the user accepting the terms of the EULA.

A Service Level Agreement (SLA) is a contract between a service provider and a customer that specifies, in measurable terms, what services the provider will fumish. While the specific can vary greatly, a typical SLA includes the following components:

Scope of Services: This details the services to be provided. how they will be delivered, and the schedule for delivery.

Performance Metrics: These are measurable aspects of the service such as response time. uptime, throughput, etc. They serve as standards against which service performance can be evaluated Monitoring and Reporting: The SLA will detail how performance will be monitored, how often, and the type of reports that will be provided to the customer.

Problem Management: This includes how issues will be
communication process for informing the customer about issues and their resolution.

Responsibilities: The SLA should clearly define the
responsibilities of both the service provider and the customer. This can include prerequisites the customer must meet for services to be effectively delivered.
enalties and Remedies: The agreement will specify wha
appens if the service levels are not achieved. This often include financial penalties or service credits.

Confidentiality and Security: This section outlines how the provider will protect the customer's data and ensure privacy.

Termination Terms: This includes under what conditions the contract can be terminated, and what the process will be.

The specifics of an SLA will depend on the nature of the services being provided, the customer's requirements, and the service provider's capabilities.

Statements of Work
A Statement of Work (SOW) is a document that defines the scope and specific of a project. It provides detailed information about the expectations, deliverables, and timelines for a specific engagement.

Here are the key components typically included in a SOW:

Project Overview: This provides a general summary of the project, its purpose, and objectives.

Scope of Work: This outlines the specific tasks or services to be performed, often broken down into phases or milestones.

Deliverables: This section lists the tangible outputs to be produced by the project, such as a completed piece of work, a report, or a physical product.

Timeframe: The SOW will specify the start and end dates of the project, along with any important deadlines or milestones along the way.

Standards and Criteria: This section describes the quality standards or benchmarks that the work should meet.

Payment Terms: This includes details about the project's budget, payment schedules, and any relevant terms and conditions.

Resources: This section provides information about any
resources or materials that will be needed to complete the project.

Responsibilities: This outlines the roles and responsibilities of all parties involved in the project.

Assumptions and Constraints: This area describes any
assumptions made during the planning phase and any constraints Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 Terms and Conditions: This includes any legal terms and conditions related to the project.

Ne have provided samples of these documents in the attachments lease note that EULA documents are provided directly by oftware or cloud publisher and SLA agreements are provide lirectly by a manufacturer or partner providing services 58 Do you accept the P-card procurement and paymen Yes, SHI can accept Visa, Mastercard, and American Express. process? If so, is there any additional cost to Sourcewel There is an additional fee to use a credit card. participating entities for using this process?
Table 11: Pricing and Delivery
Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as described in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form.

Line Question Response *
Item
59 Describe your pricing model (e.g., line-item discounts or Full Catalog Pricing product-category discounts). Provide detailed pricing data SHI is pleased to offer Sourcewell and its member agencies a discount off SHI Advertised List Price (AP) by product category.

Please reference the pricing sheet attached to this response for the product groups and associated discounts off SHI Advertised List Price, which SHI is proposing. SHI Advertised List Price is a Jpload your pricing materials (if applicable) in the verifiable source, referenced 24/7/365 at SHl.com. In many cases, locument upload section of your response SHI Advertised List Price already reflects a substantial discount off Manufacturer Published List prices, where a list price exists. The customer unit price shown is prior to any special shipping charges or credit card fees as those will be calculated at the time of order.

Most products ship FOB destination or are delivered electronically without additional fees but where special freight is requested that will be calculated separately.

Given the breadth of manufacturers and products that SHI offers, opportunities for SHI to secure additional discounts for eligible contract users are plentiful. We work to provide your contract users with the most advantageous pricing available, and we go above and beyond the minimum discounts offered whenever possible.

SHI is pleased to offer a complete electronic catalog for Sourcewell and its member agencies.

Professional Services
In addition to product pricing, we provide professional technology services that can be priced via a Statement of Work (SOW) scoped specifically to the customer's requirements. These can be structured as hourly rate services or at a fixed price. SHI will work with the Sourcewell member to define the detailed scope of work, including the deliverables, timeline, expectations, and milestones payments. We establish rates for services on individual SOWs, with SHI project management fees added as applicable to ensure project success.

Hourly Rate Services
Hourly rates are established for various roles (e.g. project manager, business analyst, developer, etc.). These rates reflect the skill level and experience required to perform the work. Our professional services experts or partners will estimate the number of hours and skill levels of resources needed to complete the scope, factoring in time for meetings, planning, documentation, testing, rework, etc. Out- of-pocket expenses may also be charged to the member separately (e.g. travel costs). We generally establish our Service Rates on a per-service basis, determined collaboratively with customers based upon their needs, and - when relevant - with Service Partners.

Fixed Price Services
Fixed price means the total cost for the project is agreed upon upfront and does not change based on effort or time required. This provides cost predictability for the member and is scoped with the same factors that are considered for hourly rate services including Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 the expected timeline, scope, resources required, testing, etc., and outlines the payment schedule based on expected deliverables throughout the project.

Pricing for professional technology services for a scope of work typically invoives several factors: Scope of Work: The scope of the project, i.e., what tasks are to be performed, the complexity of the work, the technologies involved, and the deliverables expected. This will determine the amount of time, resources, and expertise required. Time and Effort: An estimate of how long the project will take and the amount of work that is involved. This could be based on the number of hours or days, the number of people required, or the number of tasks to be completed.

3. Expertise Required: The level of expertise needed to perform the work will also affect the price. More complex tasks that require highly skilled professionals will be more expensive than simpler tasks that can be performed by less experienced personnel.

4. Overhead Costs: Any overhead costs such as utilities, rent, equipment, and software licenses that the service provider incurs Se also factored into the price. Price and Milestone Payments: Considering all factors for the project, the vendor will include the full cost (fixed price) or estimated price (hourly rate or Time & Materials) of the project and determine the milestone payment schedule. Milestones are determined by the completion of key project stages, tasks or deliverables custom to the engagement, which are completed by the vendor and accepted by the customer, at which time the customer will pay a portion of the fees for the project until the project is completed, and the final payment is made.

It is important to note that any changes to the scope of work after signing or project start may result in additional costs and will be executed only after an agreed upon change order form is signed.

Cost Savings
SHI understands how important it is for our customers to achieve cost savings. We pride ourselves on being honest and transparent with customers, especially for pricing. We base our discount structure on SHI Advertised Price and do not inflate the price for RFPs to make discounts appear larger.

SHI collaborates with vendor partners to help bring customers the best possible pricing. We constantly strive to help you save money across products and services-long after a sale is made. Our account team works with you from the beginning of your project and throughout the lifecycle of your purchase. Because we approach your IT solutions neutrally and are not limited to one or two OEMs, we can ensure you get the best solutions to support your needs. In addition, we will review buying programs and create price modeling to ensure that the technology you choose is being bought in the best way possible and at the most aggressive price.

Your Account Executive will work with manufacturers and Sourcewell members to forecast volumes and to negotiate pricing on those forecasts. The manufacturer may allow for special pricing for purchases over time, in which case SHI creates a SKU within our order entry system that can only be used by the member that reflects the additional discount.

SHI has built our business by helping customers save time and money when buying IT. We will continually look at the business and analyze usage and spend to uncover cost savings wherever possible. Our support teams contribute to this mission by providing expertise and options for products and processes that ensure the right technology is chosen at the right time. We have a proven track record of maximizing the benefits of large cooperative sontracts for our customers, helping them to realize millions of dollars of savings.
60 Quantify the pricing discount represented by the pricing Our proposed discounts range from 0% - 18% off SHI's Advertised roposal in this response. For example, if the pricing i List Price. Please see the uploaded price file for category-based our response represents a percentage discount fron discounts.

ISRP or list, state the percentage or percentage rang
61 escribe any quantity or volume discounts or reba achieve cost savings. Give the area is or manufactures o ograms that you off
Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 products that SHI offers, rest assured that opportunities for SHI to secure additional discounts for eligible contract users are plentiful.

We work to provide your contract users with the most advantageous pricing options available, and we go above and beyond to offer better pricing than the contract requires, as often as possible. SHI's position in the marketplace affords us both preferred pricing from software publishers and hardware manufacturers, and leverage when negotiating with partners on our customers' behalf. We will work closely with our network of software publishers and OEMs to identify areas for additional savings and better return on investment for Sourcewell.

The following demonstrates some ways we identify cost savings opportunities for our customers:

Hardware
Volume Purchase Programs: Many hardware manufacturers offer volume discount programs based on customer commitment or contractual agreements. Our product specialists and hardware resource representatives review your purchases and provide recommendations for when you may benefit from these programs.

We ensure you receive all eligible benefits with the assistance of your AE.

Volume Discounts: Even manufacturers without formal discount programs may offer additional discounts based on the size and purchasing volume of Sourcewell. We negotiate with manutacturers 101 to obtain the best price for you. Your AE will analyze SHI's extensive reports to determine product lines or manufacturers where you make large quantity purchases and negotiate accordingly.

Manufacturer Specials/Promotional Pricing: Your AE continuously monitors the market and manufacturer promotions that benefit Sourcewell. They will bring these opportunities to members' attention, considering the timing of the promotion in relation to deployment needs.

Rebates: SHI does not provide standard rebates to member contract users, but we are committed to offering our customers the most competitive pricing from the start. This upfront pricing approach is advantageous for Sourcewell members, as it ensures that they receive the best possible pricing right away. We actively collaborate with OEMs to secure additional discounts for large volume purchases and explore any additional manufacturer incentive programs for which members may qualify. Our aim is to consistently provide the most favorable pricing options available.

Third-Party Manufacturers: While some customers believe they must purchase OEM peripherals, there are many third-party manufacturers that offer comparable products at lower costs. Your SHI account team will present these options to you, allowing you to select the option that best fits your requirements.

Software
Transactional Licensing Programs: These licensing programs offer significant savings to customers making large quantity purchases without making long-term commitments or forecasts. The discount level is determined by a first-time buy-in, sometimes even with just one license. Your IAMs will provide information on eligibility for these discounts during the quoting process, and your AE will identify these opportunities during meetings with members.

Contractual Licensing Programs: Members' AEs review purchase history and make recommendations for contractual licensing programs. These opportunities are typically identified based on comprehensive purchase history reports from SHI. We not only review individual purchases to identify new volume license agreements but also assess current agreements to recommend negotiations for higher discount levels and better terms.

ITAM Services
Our IT Asset Management (ITAM) team helps customers optimize hardware and software investments to ensure continuous compliance and cost savings. With a range of services tailored to customers of any scale and industry, our ITAM team leverages its expertise in managing complex infrastructures. They provide services such as Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 data analysis, inventory management, licensing consultation, ITAM policy and process consulting, and service delivery management.

Our team of over 80+ ITAM subject matter experts (SMEs) has unparalleled experience in achieving ITAM goals in various complex scenarios, serving customers with infrastructures ranging from 500 devices to 500,000 devices.
62 When a customer requests the Sourcewell contract, all products will be considered contract purchases and therefore will be quoted with pricing that aligns with our category-based discounts off SHI Advertised Price.
request.
63 Identify any element of the total cost of acquisition that is Given the overall breadth and customizable solutions offered under NOT included in the pricing submitted with your response. this contract, it would be hard to detail every item that will not This includes all additional charges associated with a come standard with a given purchase. However, pre-delivery inspection, installation, project management, training, and additional set-up services are not part of standard cost unless a customer specifically requests these services at the time of quoting. In addition, non-standard shipping options detailed in question 64 and credit card fees detailed in question 58 are not included in the 64 If freight, delivery, or shipping is an additional cost to the Shipping costs will vary depending on the equipment being ordered.

Sourcewell participating entity, describe in detail the In many cases, client hardware is shipped at no additional cost to complete freight, shipping, and delivery program. the customer. Standard shipping will be covered, but special delivery requirements, expedited shipping, custom configurations or palletized shipments will be subject to a shipping charge. If shipping needs to be charged, SHI will charge the customer actual shipping per purchase.

SHI sources products directly from OEMs and an expansive network of authorized distributors. As a reseller, SHi does not directly determine the cost of shipping for each order. Instead, we pass through actual shipping charges which can only be determined at the time of quote as they are based on size and weight. To reduce shipping costs, SHI will ship from the location with inventory closest to the customer's shipping address if possible.

SHI can ship products via any method the customer desires. These include:
• Standard delivery: The product is delivered to a fixed delivery point (such as a warehouse). Often, shipping is free on standard delivery orders. Exceptions include very large pallets (servers that are racked/stacked), and any order that requires custom configuration.
• Overnight and second-day delivery: this option is available for any non-custom items upon request. There is a fee for expedited delivery. Shipping prices are determined by size and weight of the delivery and can be discussed at time of quoting.
• Deskside delivery: SHI's logistics company delivers the product directly to the end users' desk location within the customer's building. Loading dock may or may not be available. There is a fee associated with deskside delivery. The fee is based on the size and weight of the shipment and will be priced out at the time of quoting.
• Inside delivery: The product is delivered to a location inside of a customer's building. SHI's logistics company unloads the delivery vehicle. Loading dock may or may not be available. There is a fee associated with inside delivery. The fee is based on the size and weight of the shipment and will be priced out at the time of quoting. 65 Specifically describe freight, shipping, and delivery terms or Orders shipped to destinations in Alaska and Hawaii may incur programs available for Alaska, Hawaii, Canada, or any additional freight fees. 66 SHI maintains relationships with large IT distributors, as well as smaller, local distributors, and manufacturers directly. We leverage our unique distribution model with these partners to drop ship orders directly to customers' locations. Our extensive network of distribution centers throughout the US reduces time to market for our customers. SHI always ships from the location closest to the customer's shipping address with available inventory and the best pricing option.

SHI Integration and Configuration Centers
SHI has provided software and hardware integration services for lover 20 years to global enterprises, mid-market organizations, and Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 state and local government customers. We offer a wide variety of services available through our two state-of-the-art, ISO 9001:2015 certified facilities, Knox (end user compute) and Ridge (data center) created to provide scalable, customized, and effective integration solutions at every step of the way and for every size of deployment.

Our integration services provide:

Expertise and experience
Lower overhead costs
Certified resources
Reduced labor costs
Quicker deployment timelines
Reduced risk
Our configuration experts and integration centers make configuring and shipping customized hardware a seamless, effortless process.

Our goal is simple: to meet and exceed expectations while providing a quality tumkey solution.

Knox Warehouse and Configuration Center
The Knox warehouse and configuration center is used for advanced systems and provides custom-configured, ready-to-ship machines Our 305,000-square-foot facility is static-free, climate-controlled, and protected by the most rigorous physical security and cybersecurity.

The configuration center employs a variety of servers, network switches, hubs, barcode printers, and cabling to provide a secure SET and robust production and testing environment. Equipment is regularly added and replaced to keep up with changes driven by technological advancement and client requirements.

Knox contains 330 build stations where SHI team members can simultaneously configure approximately 1,350 devices and utilize an efficient workflow to image and configure up to 3,500 systems per day. The warehouse facility allows SHI to pre-configure and stock machines with the most popular client-specific images to provide minimum tumaround time.

Ridge Integration Data Center
A team of 140 employees staff the Ridge integration center and expands SHI's ability to support advanced data center solutions, including integration services that combine components from multiple manufacturers into ready-to-deploy rack systems. To facilitate expansion, SHI keeps an equal number of completed build rooms and rooms left available for future use. The build rooms are used to build and automate integration workflows to increase the efficiency and accuracy of work. The facility allows SHI to power more than 150 racks simultaneously.

The Integration Data Center Services (IDCS) organization provides technology-related services of the highest quality to support our customers' unique requirements. The IDCS team at Ridge provides a suite of data center services to accommodate any technology need.

These configuration warehouses offer a variety of support services prior to delivery of end-user and data center hardware
Server rack and stack (Ridge)
Asset tagging
Image deployment
aser etchir
Activatio
Custom label and packing
Inventory management
Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 Table 12: Pricing Offered
Line The Pricing Offered in this Proposal is: * Comments Item
67 parame as the Proposer typically offers to GPS, cooperative procurement organizations, or stale purchasing Table 13: Audit and Administrative Fee
Line Question Response *
Item
68 Specifically describe any self-audit process or program that you plan to employ to verify compliance with your proposed Contract with Sourcewell. This process includes ensuring that Sourcewell participating entities obtain the proper pricing, that the Vendor reports all sales under the Contract each quarter, and that the Reporting Analysts.

Vendor remits the proper administrative fee to Sourcewell. Provide sufficient detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template.
monitor our contract usage, compliance, and opportunities t grow the contract togethe
The Capture Manager will work with the Compliance team to train all sales teams utilizing the Sourcewell contract immediately upon award so that field and inside sales are aware of how to adhere to accurate contract pricing and terms and conditions of the contract. Tory will serve as the main point contact of for any issues or concerns that arise during the contract.

Contract Compliance
Sourcewell is looking for a partner that takes contract compliance seriously. We understand the importance of this aspect of the business, which is why SHI's Contracts
Compliance organization is focused on meeting agreed-upon requirements. This team is comprised of five members who can confirm we meet the expectations outlined in your RFP and subsequent contract. We do this during the proposal process, contract negotiation, and beyond through:

Issue investigation and resolution
Proactive internal auditing
Proactive tracking of operational obligations
Process improvement recommendations
Strategic updates
If inquiries or reviews are required, our dedicated team can investigate and provide findings with a suggested path
forward, which we believe will strengthen our working
relationship.

Pricing, Reporting, and Administration Fees
To ensure proper pricing, SHI will create a custom catalog in our system based on the agreement with Sourcewell. This contract pricing is visible to customers on our website with real-time updates using live data feeds from SHI's suppliers.

Our web catalog team manages the catalog content and
audits pricing to ensure accuracy.

In addition, we can run reports related to purchases made under Sourcewell's contract. Orders placed through the
website and with our Inside Sales teams will capture the Sourcewell contract number so the sale will show when the Contract Reporting Analyst pulls the quarterly report. We car also collect data in customized fields and can deliver bott standard and custom reports.

SHI can deliver standard reports in one of three formats, including:

Contract invoice detail
: Manufacturer profile
Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 Invoice detail
After the reports are reviewed and confirmed to be accurate, the analyst will submit them directory to our Supplier
Development Administrator and then coordinate payment with our accounting department for the correct amount in
administrative fees to be paid to Sourcewell.

Sourcewell Dedicated Contract Capture and Compliance
Team Members
Victoria (Tory) Pubylski, Capture and Business Development Manager -- As Capture and Business Development Manager, Victoria, or Tory as many know her, manages the SHI
relationship with the Sourcewell Cooperative. Tory works to grow SHl's business under our awarded contract with
Sourcewell by training our sales teams, joining customer calls, answering customer inquines, and connecting
customers to their SHI account executives. She also works with SHI's account executives to understand the contracts we have available to their customer base, how to appropriately utilize them, and prepare them for strategic upcoming RFPs where there could be an opportunity to increase our support through new contracts
Tory has supported the public sector at SHI since 2015 as a Sales Support Operations Manager. She joined the Public Sector Proposals team in 2018, supporting government and education until transitioning to her current role in 2022. She feels most rewarded in her role when providing training and information to our sales teams and seeing their passion for how to support their customers as best as possible. She currently resides in Austin, TX.

To leam more about Victoria or to view her background and resume, please visit her on Linkedin at
https://www.linkedin.com/in/victoria-tory-pubylski-604b4583/.

Arianne Mount, Director of Public Sector Contract Compliance - Arianne started her career with SHI more than 15 years ago as an Inside Account Manager. She then transitioned into a sales support specialist role, serving SHl's business units in a sales analyst capacity. That role evolved into a leadership position for two separate teams, which helped manage all incoming legal and proposal submissions. These teams also tracked results and developed data-based
strategy updates. Following her success in that role, Arianne was offered an opportunity to manage a proposal operations team focused on the proposal lifecycle, metrics, and data-led strategy. In 2022, she expanded her team to include contract compliance, which supports SHI's salesforce and customers with their public sector contracts.

Arianne currently manages a team of public sector
compliance specialists responsible for strategy, reviewing capabilities, initiating new processes to align with customer requirements, tracking cadenced operational obligations, and issue investigation and resolution. She feels most rewarded in the role when her team can impact day-to-day processes for SHI and improve customer satisfaction with their contracts. please visit her on Linkedin at
https://www.linkedin.com/in/arianne-mount-2b301146/.

Anthony Sapichino, Sr. Contracts Compliance Specialist-Sr.

Contracts Compliance Specialist Anthony Sapichino works at the pre- and post-sales stages to ensure that SHI is
compliant with our public sector contracts. In his role, he supports everyone from our proposals team to the post-sales team with compliance issues, helping to ensure that SHI is compliant with all requirements.
an hoside Account Manager supern midasa nic puing as
sector accounts for two years before becoming a manager Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 in the strategic space. He was a manager for seven and a half years before recently moving over to the compliance team. Anthony resides in Parlin, NJ. To leam more about Anthony or to view his background and resume, please visit him on Linkedin at https://www.linkedin.com/in/asapichino/. 69 If you are awarded a contract, provide a few examples of internal In our experience, there are a few key indicators of success metrics that will be tracked to measure whether you are having for contracts of this type:
success with the contract.

1. Overall sales revenue
The first, and most obvious, is simply the number of sales that are being done through the contract. We look for these to grow each month.

Number of entities using the contract.

We believe that to be viewed as a successful partner to Sourcewell we need to be adding net new buying entities to the contract.

3. Number of AEs who are using the contract.
addition to the number of public entities that use the
contract, we also track the number of Account Executives at SHI who make use of the contract. We track this metric
regularly and are always looking for 100% participation with our cooperative contracts.

We rely on our customers to provide feedback with regards Customer Feedback. to doing business with SHI and believe this contract's
success can also be measured by customer feedback.

Providing our customers flexible and viable contract options makes their job easier. When we lead with Sourcewell and educate members on value, we expect we will get positive feedback.

SHI has tracked these numbers under our current awarded contract and based on these metrics, SHI's current
Sourcewell contract has been very successful. We will
continue to analyze this same data under a new awarded
contract to ensure we stay on the same path.
70 Identify a proposed administrative fee that you will pay to SHI proposes a 1% Administrative Fee. We believe this Sourcewell for facilitating, managing, and promoting the Sourcewell nominal fee keeps the contract competitive and even more Contract in the event that you are awarded a Contract. This fee marketable. is typically calculated as a percentage of Vendors sales under the Contract or as a per-unit fee; it is not a line-item addition to the Member's cost of goods. (See the RFP and template Contract for additional details.)
Table 14A: Depth and Breadth of Offered Equipment Products and Services Proposers must designate if they are seeking an award in Category 1 only or Categories 2 and/or 3. As stated in Section II.

B.1. of "REQUESTED EQUIPMENT, PRODUCTS, OR SERVICES," Proposers responding to Category 1 must offer a complete electronic catalog system permitting Sourcewell and Sourcewell Participating Entities to make web-based purchases." Line Item Category 1 [Category 2 [Category 3
71 ro Yes r Yes r Yes
r No ro No ro No
Table 14B: Depth and Breadth of Offered Equipment Products and Services Line Question Response*
Item
Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 72 Provide a detailed description of the
ber technology charing es, opinize ser in vestmens, do negate ever- anging technology landscap
73 and VMware. As the technological landscape evolves, so does our product catalog onstantly updating to meet customer demands
Below, we provide subcategory titles along with details on some of our most up-to-date solution offerings.

Devices - PCs, Laptops, Tablets and Smart Phone
Peripherals - Monitors, Cables, Accessories like Keyboards, Mice, Headsets ManaGered Communications and Collaboration (UCC) - Devices, conferencing and collaboration platforms, cameras, headsets, etc
Services: Imaging, configuration, asset tagging, inventory, warehousing, kitting Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 al Cant scene a leg one an eling, and Sanices:

SD WAN, Connectivity
directly, or by subcontracting through our elite partner network.

Cybersecurity/SOC Monitoring
is your organization pursues cloud, digital transformation, and remote workfore trategies, SHI can help you defend against cyberattacks' growing threat an navigate complex regulatory requirements. SHI works with leading cybersecurity echnology providers to promote sound information security goverance and ensur hat your infrastructure, data, and people are protecter ur solutions center around Identity and Access Manager, Application Security, Dai entric Security. Data Center and Cloud Security, Threat and Vulnerabi program strategy and opera lions, and secuty strategy consuls, incident response, and the cloud.

Cloud
Our Cloud solutions teams can help customers navigate Public and Private Cloud Environments, as well as Software as a Service (Saas), Hybrid Saas, Infrastructure as a Service (laaS), Platform as a Service (PaaS), Database as a Service (DBaaS), Unified Communications as a Service (USaaS), "X" or Miscellaneous as a Service (XaaS or MaaS) solutions. We also offer a wide range of cloud services, including cloud migration, optimization, and management, and we have partnerships with major cloud providers like Microsoft Azure, AWS, and Google Cloud.

EULA Management
SHI offers EULA review services for a fee. The end-user license agreement services are performed by a contract administrator experienced in negotiating software license agreements. These services offset the burden of risk our customers must manage for what is considered "long tail" software publishers, meaning those summary for your review and action. This summary would include details abo ly remaining risks, concessions made, requirements the publisher refuses, e dvanced Solutions Group (AS
e IT landscape has seen sianificant changes over the past decade, with Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 proof of concepts, and procurement of demo units.
our As-Usen tas focused solutions groups including:

Cloud Design, Adoption, Optimization and Managemer
Data Center Technologies - Server/Storage/Backul
Vetworking - Core, Edge and Transpo
Security Solution
These teams, include solutions engineers and professional services support, working arm-in-arm with our devoted OEM partner teams to assist our customers in keeping pace with their evolving IT needs and facilitate seamless technology adoption.

Managed Service Provider (MSF
Hi's Managed Service Provider (MSP) solutions include a wide range of services such as network management, cybersecurity, data backup and recovery, cloud services and our complete portfolio of Modern Workplace Services Modern Workplace Services
SHI's Moder Workplace Services (MWS) cover hardware Lifecycle Services, Multi- Vendor Platform Support (MVP), Asset Recovery, Digital End-User Experience (DEX), Staff Augmentation, Mobility and Warranty services.

Lifecycle Services
The modern workplace has become increasingly dynamic. However, varied locations, schedules, and technology use can all be costly considerations when managing your workforce. SHI's Device as a Service (DaaS) solution is designed to help ourcewell members adapt to this change, providing outcomes that achieve co nd operational efficiencies. We provide comprehensive management of all you devices across every stage of the asset lifecycle and are committed to keeping your end users productive and engaged
Our customizable solution ensures you have the devices you want, the support you need, and the lifecycle of your devices managed based on a predictable, monthly, er-device cost. Daas is an alternative to a traditional lifecycle services procuremen approach. It provides customers access to the latest end-user computing and all Each Dan enged seei is tu Storized to include chagrag on, deployal needs. deplovment
technical and warranty support, and IT asset recovery and disposal solutions.

DaaS can provide substantial benefits to members, including increased flexibility and Regardless of the devices and operating systems that customers opt for, SHI can shr eadership in zero Touch capables since stande on in de deto commitment to OEM program adoption.

SHI provides support for a variety of platforms, including Apple Business Manager, Windows Autopilot, Chrome Zero Touch Enrollment, Android Zero Touch Enrollment, and Samsung Knox Mobile Enrollment.
offer Apie Business Manager, enri detes is lois, and pole zero our to Services for Chrome.

Multi-Vendor Platform Support
MVP Support helps businesses confidently support multiple enterprise platforms 1 dramatically reduce costs and eliminate complexity often found with multi-vendo support services. MVP Support is a global support solution powered by Level 3 gineering PODs, service delivery, critical incident management, and a powen tegration platform to support complex vendor escalation workflows and processe Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 taff Augmentatic
Il's Staff Augmentation program is built on the expertise of our elite partr network of staffing providers. SHI maintains relationships with a wide range of eing tadi an apie poor are ale their business by
We source the perfect IT professionals for your needs by:
recruiting manager, and one of our technical resources.

Checking professional references prior to the client interview.

SHI provides members the benefit of having fast responses from our dedicated resources who act as a single point of contact to assist with onboarding and off- boarding candidates with no hidden fees all backed by our reliable recruiting process.

IT Asset Management (ITAM)
The IT Asset Management (ITAM) team at SHi helps our customers optimize Hardware and Software investments to ensure continuous compliance and cost savings. The ITAM team at SHI has a full portfolio of services to support customers of any scale, industry, and sector. With a team of over 80+ ITAM SMEs, many of whom are former auditors themselves; SHI has Data Analysts, Inventory Engineers, Licensing Consultants, ITAM Policy and Process Consultants, and Service Delivery Managers on hand to become an extension of your existing resources.

Our ITAM team provides SAM services to customers ranging from 500 devices to 500,000 devices with widely varying and complex infrastructures. ITAM Services combine:

Volume License expertise supporting the world's most complex IT environments since 1989
Inventory and discovery expertise
• • • "Best of Breed" SAM toolsets
SaaS-based IT Asset Management platform with 24/7 web portal Best Practice Service Management
ISO 19770-1 aligned SAM Process and Policies
Workshops and assessments: We provide various customer workshops and assessments, from ITAM maturity assessments to cloud readiness reviews to ITAM The SHi Sonivare Asset Management (SAM) Planning Workshop (the Workshop) is Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 a compact, disciplined process that ensures the right soffware entitlements, measures, and collection processes are in place. The Workshop brings together a he personnel, skills, and experience needed to coordinate and plan the comple› process of gathering information for asset and compliance management. The Norkshop ensures that vou have addressed all the software audit risk areas anc are prepared to deflect audit threats and defend against audit claims without the ypical (and expensive) audit "fire drill"
SHI's SAM Workshop describes all of the infrastructure and processes necessary for the effective management, control, and protection of software assets throughout all stages of their lifecycle. The strategic goals of SAM include (but are not limited to) one Control cost and business risk for a stronger fancial position Optimize existing software investments to enable you to do more with what you lovan in chant a burtin angine more agile by making better use of resources, SO SAM Advantage: Stay ahead of the competition through streamlined operations Good Governance: Achieve and demonstrate compliance with your responsibilities under goverment legislation, such as Sarbanes-Oxley Disaster Protection: Protect vour company's valuable software assets in the event of unexpected adversity.

Whether the goal is streamlining the business of IT with innovative Procurement, fulfillment, and IT asset management solutions; building hybrid data center and storage solutions; securing your growing diversity of data and assets; or building a truly collaborative digital workplace, SHi has your back at every stage of the Scholastic Esports
SHI's dedicated team of education and technical experts is taking over the cholastic esports space by helping high schools and colleges discover the powe f esports and leam the intricacies of the industry. Integrating esports with STEN and CTE enables educators to create a curriculum that aligns with workforce sectors Scholastic esports (electronic sports) programs are revolutionizing student engagement. The goal of esports is to create high-quality, developmental experiences so students of all backgrounds and abilities can use this as a universa latform to grow socially, emotionally, and academically As innovative schools are accelerating their esports environments, However, the
: Seling esports equipment that reacts just as fast as you dol Thoug sol on ree be loved an honseing predes a gives ares of existing curriculum to use as your own, or expert advisors to help create your owr or modify a pre-existing package of curriculum. SHI helps identify, plan, and build ar

STEM/STEAM
Stucation in the fends or intende, Teoutogy, Engineering, t, an athematics. In this age of constantly emerging technology, educators have shifted to focusing on future readiness by helping students increase their digital literacy, driving innovation, nd providing them with skills around critical thinking and problem solvir mpowering their success so they will be ready to face the world's challenges ar Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 solve real-world problems. Here are some examples of STEM technology products:

Robotics Kits used to teach principles of robotics and programming. • 3D Printers used in engineering and design to create prototypes and models.

Coding and Programming Tools: Software like Scratch, Python, and Arduino o teach programming and computational thinkin
rones and Quadcopters are used for research and education, such a studying weather pattems or learning about aviation and mechanics Virtual Reality (VR) and Augmented Reality (AR) Equipment provide immersive earning experiences used in fields like design, architecture, and medicine Mathematics Software like GeoGebra, Mathematica, and MatLab are used to study and
-ducational Apps and Games designed to teach various STEM concepts in a teracetonic Kits teach electronics and circuitn
Maker Spaces Equipment includes various tools and materials for hands-on exploration, such as woodworking tools, sewing machines, laser cutters, etc. ublic Safety and Public Works Solutior
ublic safety is not iust a concer for police and emergency personnel, but also fo criesentes and one alter the rolering solutions dress ray a day ntities and we ofter the tollowing solutions to address their day-to-da eeds curly/sueiance Camtas, Body-worn cameras, and related softwar Rugged Notebooks and In-car Mounting Hardware
Drones and Add-Ons for Drones; UAVs (Unmanned Aerial Vehicles) • Physical locking solutions and portable secunty hardware Software Solutions: Gunshot Detection Software, Investigative Analytics anc Interview Room Surveillance Software, Biometric Authentication Software, License Recognition/Reader Software and Mass Emergency Notification Systems Smart City /Intemet of Things (loT) Solutions
Technology is ever evolving and growing, just as cities are constantly expanding and growing. From a combined evolution emerged "smart cities." The goal of a smart city is to optimize city functions and promote economic growth while also improving the quality of life for citizens by using smart technologies and data analysis. SHI is here to help guide our customers to find the technologies that can help turn their vision of a smart city into a reality.

Smart cities use a variety of technologies including software, user interfaces, communication networks, the Internet of Things (loT), the cloud, and data center technology to deliver connected solutions for the public. With SHi, our customers have access to multiple platforms, a variety of hardware for backup connectivity, and access to multiple vendors-including industry giants like AT&T, Verizon, T-Mobile, Cisco, Intel, and more. We support our offerings with access to vendor-neutral solution architects and engineers, dedicated solution support teams, OEM support teams, and external resources from our hardware and software partners. Together, We understand that smart cities and loT are the technology of the future which can impact and improve the lives of the communities we live in. No matter where you are in your smart city solutions journey, SHI can help you accomplish your technology goals leading us to a smarter tomorrow.

Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 Table 15A: Category 1 - Depth and Breadth of Offered Equipment Products and Services Indicate below if the listed types or classes of equipment, products, and services are offered within your proposal. Provide additional comments in the text box provided, as necessary.

Line Category or Type Offered * Comments
Item
74 Computer are riding destop, laptops. F Yes
75 Networking, server, and data storage equipment, F Yes including servers, server appliances, racks and
abinets, data storage or data protection device
and switching technology
76 Peripherals, accessories, components, and * Yes
r No
audio visual, digital signage, virtual reality, Esports equipment, unified communication hardware,
mobility hardware, cabling, modems, routers
switches, power management, and supplies;
77 78 Configuration, software implementation, hardware F Yes installation, support, assessment, training, and
asset lifecycle services related to the purchase of
the equipment or software described in Lines 74-
77 above; and
79 Security, cloud, network, data, IT asset lifecycle
services, and solutions described in Categories 2
and 3.

Table 15B: Category 1 - Industry Specific Questions
Table 15B: Industry Specific Questions relate to products and services offered in Category 1 (see Table 15A).

Line Response
Item Question
80 Describe your capability to report
Sourcewell member purchases of products
with environmentally preferred attributes reporting requirements. (e.g., eco-labeled, rated, or certified).
81 Identify any reseller certifications) (or Acer Fully Authorized Globally similar third-party validation of technical Acronis-Platinum Partner expertise) that your organization has Adobe-Adobe Platinum Reseller attained, if any. AirWatch-Premier
Altery-DMR Partner (Distributor Managed Reseller)
Altova-Elite
APC-Elite Business Network Partner
Apple-Corporate Reseller (Authorized 20+ years)
Arctic Wolf-National Partner
Arista Networks-Authorized
Aruba Networks-Platinum
Attachmate-Platinum Partner
Autodesk-Volume Channel Partner (VCP)
AWS (Amazon Web Services)-AWS Premier Consulting Partner, AWS Managed ervices Partn
arco-Authorized Partner, Go
Beefender-Painum Partner
Blackberry-Authorized
Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 Box-Premier
Broadcom-Elite
Brother-Authorized Partner
C2G-Platinum Partner
Canon-Authorized Partner
Carbonite-Premier Partner
CheckPoint-Three Star National Partner
Cisco-Gold Partner
Citrix-Platinum Partner
Cleartouch-Highest
Cohesity-Strategic National Partner
Commvault-Market Builder - Top Tier
Cradlepoint-Premier NSP
CrowdStrike-Elite Partner
CyberArk-Advanced Partner
CyberPower-Elite Partner
Cylance-Authorized
Datawatch-Platinum
Delinea-Authorized Reseller
Dell-Dell EMC Titanium Black (Authorized 15+ years)
D-Link-Gold Level
Druva-Elite Partne
DynaBook-Platinum Preferred
Eaton-Authorized Partner
Elastic-Professional Partner
Entrust-Professional Partner
Epson-Epson Business First Gold Partner
Ergotron-Gold
Erwin-Authorized
ESET-Silver
agrid-Authorized Reseller (Highest lev
traHop Networks-Go
Extreme Networks (ExtremeNetworks+Aerohive)-Diamon
F5-Platinum Partner
Facebook Oculus-Authorized Reseller
Forcepoint-Titanium Partner
Forescout-Platinum
Fortinet-Expert
Fujitsu-Authorized Partner
GitLab-Select Partner
Globalscape-Authorized
Good Technology (Blackberry)-Authorized
Google-Premiere Partner
GoTo-Platinum Partner
Hewlett Packard Enterprise-Platinum Partner
Honeywell-NBR (National Broadline Reseller)
HP, Inc.-Power Services Partner (Authorized 25+ years)
HPE Aruba Networking Division-Platinum Partner
IBM Hardware-Gold
IBM Software-Gold Business Partner
Infocus-National Partner
Intel-Intel Partner Alliance Titanium Member
IPSwitch-Titanium
Ivanti-Platinum
Jabra-Premier Partner
Microof is Praware Multi- National Authorized Device Reseller and Authorized Global Surface Reseller
Microsoft (Software)-Authorized LSP, AER, SPLAR, MOSP and Govemment Integrator; Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 GSA & DISO Authorized; Authorized Azure Expert MSP
Mimecast-Elite Partner
Mobilelron-Iron
Nasuni-Premier
NetApp-Star Reseller
Netgear -Reseller
NetiQ (Micro Focus)-Platinum
NetScout Systems (Arbor Networks) Platinum
Netwrix-Platinum Partner
Nimble-Platinum
Novell-Platinum Partner
Nuani-Master Level Partner, Cloud Champion
Nvidia-Elite (vPro, Quadro, Tesla), Preferred (DGX
OKTA-Elite Level Partner
Open Gear-Premier Partner (Highest level), Elite
OpenText-Authorized Reseller
Oracle-Oracle Hardware & License Sell Track Partner, Global Platinum Paessler-Gold Partner
Palo Alto Networks-Diamond
Panasonic-Tier A Reseller
Parallels-Premier
Pingidentity-Platinum Partner
Poly (Plantronics & Polycom)-Platinum Partner
rogress Software (Kemp)-Titanium Authorized Partn
romethean-National Partn
Proofpoint-Platinum Partner
Pulse Secure-Authorized
Pure Storage-Elite Partner
Qualys-Supported Partner
Quantum Storage-Premier Partner
Quest-Platinum Plus Partner
Rapid7-Gold Level Partner
Raritan/ServerTech-Authorized Reseller
Red Gate-Authorized
RedHat-Red Hat Advanced Business Partner
Ribbon Communications-Bronze
Riverbed Technology-Elite Partner
RSA-Titanium DMR Partner
Rubrik-Elite Plus Partner
Ruckus Wireless (CommScope)-Elite Partner
Samsung-Client P4 Platinum Level Partner, Strategic Business Partner. For mobility - Blue Level
SanDisk (Western Digital)-Gold
SAP BusinessObjects-Silver, Large Account
Scale Computing-Platinum
entinelOne-Platinum Partn
harp - NEC-Authorized for Sharp Electronics Display Solutior SilverPeak-Platinum Leve
Smarsh-Hybrid Cloud & Emerging Partne
SolarWinds-Elite Partner
SonicWALL-Platinum Partner
Sony-Gold
Sophos-Sophos Select Partner
Spectra Logic-Elite VAR
Splunk-Premier Partner
StarTech-Authorized Partner
Targus
Tenable Platinum Reseller
Thales-Platinum
Tintri-Elite Partner
shiba-Platinum Preferre
ellix-Platinum Partr
TrendMicro-National Channel Partner
TrippLite-Authorized Partner
Tripwire -Platinum Partner
/Unitrends-Top Tier
Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 82 Describe your maintenance solutions for Proactive Renewal Managemer software products, such as maintenance SHI's Proactive Renewal Management (PRM) is a value-added service offered at n agreements, software upgrades, continuous
updates, patches, and fixes.

It can be challenging for organizations to proactively track expiring IT assets, maintenance, and support agreements. With inconsistent renewal dates across In response to our customers' growing needs around expiring software, warranties, y addressing renewals in advance, you have the option to employ SHI to negotia ith the vendor on your behalf in the following area
IT asset selection: If better IT assets are available, SHI will negotiate with endors to procure the better assets for our customers
Product equivalent: SHI works with vendors to find our customers the bes placement when a product becomes unavailab
etter pricing: SHI has quoting and pricing processes to help our custome eceive the correct number of licenses, obtain the best deals, and have licenses fol the correct period. SHI also helps customers manage EULAs Outdated equipment and expired software licenses can slow your employee:
roductivity. Effectively managing your IT assets is not an easy job, but with SHI FoRe i, you ment and soard time by ensuring employees always have access Audit Protection
Fist, poor so mare fist associate via result in ezed so or ole on, organizations risk unknowingly committing copyright infringement when unauthorized users download multiple instances of the software.

To manage risk, SHI's PRO tool closely tracks your software licenses and usage, preventing unauthorized users from installing software provided under a license agreement managed by SHI. Some organizations choose to or must undergo a Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 software licensing audit or software compliance audit.

By using SHI's PRO tool, your organization safeguards itself from liability.

When new orders are entered into our system, your account team can pull the information into our PRO tool. The tool is designed to notify your account team 90 : orton 3. is is band no a mading to dea
le renewal reminder also gives the following information about software renew:
fiver, inpice nudiater, and avoie dister, product, ere, are ea If an IT asset was not purchased through SHI and the customer completes the PRO form to allow SHI to track the asset, SHI only receives the expiration date of the software, software publisher, product, and SKU.

The customer need only click on option 1, 2, or 3 to send a response back to their account team
Through our PRO tool, we offer proactive management of maintenance, warranty, and neu, collaborating and negotiating with vendors to provide quotes that best meet your • Users can also view a history of the original order.
rocesses, and in some instances, SHI's PRM service even replaces or fills a void ir our customers' existing workflows
nation to the timeline, our PRO platform has several bult in dashboards and and licensing needs of the customer. SHI's account team collaborates directly with the customer and software publishers to identify and gather necessary information on eact Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 licensing program and agreement. Once we receive the contract information, we populate our PRO tool database and grant your organization access. u to complete and submit the necessary change of reseller form or process. Ti RO Authorization form permits SHI to pull licensing history from manufacturers al Sults Pro Vive neva Management is a free value-added service for all our customers. The PRO tool gives your organization peace of mind, proactively managing oduct security patches/fixes and updates for third-party products Shi resells are 1 sponsibility of the manufactur
83 Describe your website and the ease-of-use Stin over 45,00 products avatalie, our platorm ofers the latest hintonality in a for customers, including order placement,
payment, order tracking, etc. user-friendly interface. From the comfort of the office, members can access the most recent catalog features, customization options, approval routing, workfiow, reporting, order status, and our PRO Renewal Organizer (PRO) Timeline. find and compare SHi's products, view key metrics (like frequently viewed products Access
Each authorized user within an organization has a usemame and password that tomatically links them to the approved customer catalog with your contracted prici manager with employee admin permissions can create and disable user accoun he platform is designed to support self-service functions, including registering nev isers — of which there is no limit. As an IT company, we take privacy and securit seriously. Your information will not be shared with software publishers or third parties without explicit permission.

Search Features
Customers can easily find products using our intuitive search functionality. You can scientin en esause checior frostet can do to culmies to your Users can save addresses to an address book to easily select the appropriate Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 Customers use the Security of Paypait Complete your purchas Credit Card See the freight based on the shipping address entered. Some customers require has dina marie age to let pet a areas. Therefore, i
Hom provides a wide range of search options to quickly locate and view orde tatuses, tracking information, serial numbers, and invoice only authorized users within your organization can submit orders on Stil.com.

However, many of our Public Sector customers allow their employees to request products, but not place orders. To accommodate ordering for those employees, SHI provides approval routing through SHl.com. With support for as many levels as your organization requires, requisitions are forwarded to the appropriate people for approval. Once an order is approved, the requestor (and anyone else listed to receive notices) will receive an email confirming approval; the order will then be uploaded into SHI's internal order processing system.

Reporting
The ability to run real-time reports on SHl.com is based on permissions assigned to the usemames; so only authorized users within the organization can run reports. Your SHI account team can also run reports and set up email delivery directly to you. All reports can be set up on a subscription basis and delivered automatically daily, weekly, quarterly, or in whatever frequency you choose. Business intelligence (BI) data is refreshed hourly from our ERP system where the order and invoice data are captured. Data is up to date in Bl within one to two hours of when the order is invoiced in our ERP system.

Customization
SHI adds relevant content to the website regularly and offers tremendous customization. On your SHl.com homepage, we can display your logo, welcome messaging, highlight featured products and company standards. Also, the News and Announcement section can provide pertinent product announcements, end-of-life information, support information, promotions, webinars or unique event invitations, and other industry news that may be of interest to your organization. SHI will notify your procurement team of any information before it gets posted. Communication with your Account Executive will enable blanket purchase orders to be built into our internal AX pplication and customized messages to be displayed on the website dditional customization includes
Set up users by groups: Purchasers, IT Department, Accounting Custom Checkout and Pre-loaded address list.

Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 Table 16A: Category 2 - Depth and Breadth of Offered Equipment Products and Services Indicate below if the listed types or classes of equipment, products, and services are offered within your proposal. Provide additional comments in the text box provided, as necessary.

Line Category or Type Offered Comments
Item
84 Cybersecurity services, such as cyber risk 6 Yes These services are included as part of SHI's entire assessments, program strategy and r No catalog of products and services offered as part o operations, zero trust, skills and training, Category 1 for this contract. penetration testing, threat and vulnerability
management, content security, network
visibility and endpoint detection, log
aggregation and correlation, disaster
response and recovery, and managed
cybersecurity;
85 Physical security services, such as site - Yes
assessment, upgrade planning and execution r No
design, installation, integration, access control,
video management, and managed physical
security services;
86 Cloud, such as Infrastructure as a Service r Yes These services are included as part of SHI's entire (laaS), Platform as a Service (PaaS), r No Category prouds and services ofered as part of Software as a Service (SaaS), and strategy,
design, migration, deployment, and managed
cloud solutions;
87 Network, such as maintenance and 6 Yes
monitoring, edge computing, SD-WAN and - No
LAN, and data center networking;
88 Data, such as data modernization, data 6 Yes
backup, data and document processing and r No
storage, and assessment, validation,
production, and management of Al and
machine leaming solutions; and
89 Related solutions, such as endpoint security • Yes
products, network security technologies, r No
identity and access management ›ategory 1 for this contrac technologies, security analytics, data security
products, IP video monitoring systems,
intelligent controllers, mission control systems,
electronic locks, network infrastructure, and
server room technology.

Table 16B: Category 2 - Industry Specific Questions
Table 16B: Industry Specific Questions relate to products and services offered in Category 2 (see Table 16A).

Line Question Response
Item
90 Describe how you help organizations with SHI's security experts help customers understand the components of a Zero Trust their zero-trust programs, if applicable.
22000
Benefits of a Zero Trust program:

Improve overall security posture
Optimized security cost
Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 91 SHI Security Solution Architects (SSA) are responsible for the delivery of security practice-specific project-based client engagements. The SSA evaluates client business and technical requirements and develops enterprise-wide critical security control-based (NIST) framework, if applicable. solutions. With an average of 8-20 years of industry experience, the SSAs serve in different roles within organizations and have acquired a diverse security background formulated from business verticals such as financial, automotive, insurance, life science, technology, and public sector establishments.

Our SSA team members expertise includes policy and procedural development aligned with industry frameworks and supporting industry compliance regulations such Team members hold an average of two to five certifications, such as, but not limited, Certified Information Security Manager/Auditor (CISMICIS SANS Global Information Assurance Certification (GIAC: GSEC: GCH: GICS Certified Information Systems Security Professional (CISSP) CE: (N; a A (PSE): Forinet NSE) Checkpoint (CCSE) and many SHI will also assign a Project Manager (PM) to manage the overall delivery of each project. Our qualified Project Managers cover all aspects of formal project management, from the "initiating" phase through "closing".

Please see attachment titled "SHI Technical Certifications." 92 Please see attachment titled "SHI Technical Certifications." 93 select the right buying programs, maintain licensing compliance, and limit the risk of audits. Our licensing experts will identify, monitor, and optimize your software assets to Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 ensure you receive the most value in your IT investment.

SHI support services and managed services are broken down into four categories — migrate, optimize, modernize, and manage and no matter what stage you are in your cloud journey, SHI's cloud-certified experts can help you accomplish your goals Assessments: Understand the costs of moving to public cloud for server nfrastructure and licensin
_anding Zones: A solid foundation built within the cloud, using code a:

Data Center Evacuation: Enables organizations to rapidly evacuate data migrating to cloud infrastructure
Shi offers a selection of cloud optimization services ranging from a high-level summary of potential savings to a managed service. These services enable organizations to improve cloud governance as well as identify and remediate cloud waste to save between 30 and 50 percent of their cloud spend. SHI provides the following services and benefits as a support or a managed service:

Summary of potential savings
Access to optimization platform
Technical support for optimization platform
Management of reserved instances
Management of savings plans
Regular meetings to review optimization recommendations Custom reporting
Technical guidance on application retactong to reduce cost (managed only mplementation of recommendations (managed only
*Frequency of cadence meetings and level of customization depend on the monthly consumption.

Modernize
SHI helps customers modernize cloud infrastructure through automation, DevOps, refactoring, and re-platforming. Our process begins with a discovery of your people, process ud Architecture Reviews: As your organizational priories den brinion:
secure software from the ground up. Identify and highlight all security weaknesses or critical ismain: Work wilin one.

Automation: Work within the confines of instructions, tools, and frameworks to carry out tasks with little to no human intervention.

Containers/Kuberetes: Decouple applications from underlying host infrastructure Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 94 Describe which deployment methods you No matter where you are in your cloud journey, from your first venture into the cloud provide cloud-based services (e.g., private
cloud, community cloud, public cloud, o
hybrid cloud), if applicabie.
(GP) utilizing a wide range of configurations, including private, on-premises, public hybrid, and multi-cloud. In addition, we can offer end-to-end consulting services to hell you assess, design, build, migrate, optimize, modernize, and manage your cloud ith this combination of products, partnerships, support, and expertise, we a onfident we can help Sourcewell members drive positive business outcomes as th work to streamline their cloud configuration.
procurement processes
Table 17A: Category 3 - Depth and Breadth of Offered Equipment Products and Services Indicate below if the listed types or classes of equipment, products, and services are offered within your proposal. Provide additional comments in the text box provided, as necessary.

Line Offered " Comments
Item Category or Type
95 Г Asset Management Services, includin of senice ofered inder legory or his coll catalog ardware and software asset managemer
software as a service management, audit
management, maturity assessments
sustainability solutions, and repair and
96 • Yes These services are included as part of SHI's full catalog r No of services offered under Category 1 for this contract. 97 r Yes These services are included as part of SHI's full catalog r No of services offered under Category 1 for this contract.

Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 Table 178: Category 3 - Industry Specific Questions
Table 178: Industry Specific Questions relate to products and services offered in Category 3 (see Table 17A).

Line Question Response
Item
98 Seen Asset Destruction Disposal. SHI has the following compliance ISO 45001 Health and Safety
9001, ISO 14001, ISO 45001, and ITAM ISO 14001
Forum. ISO 27001
R2 2013 Responsible Recycling
: Curent registration expration on footan 4, 202.

Departments in the scope
Warehouse (receiving, picking, packing, shipping)
• Configuration Cente
IT data storage, back-up, and recover
Retums
SHI brings broad knowledge based on our customer and partner experiences and our desire to drive constant improvements across SHI to continue to deliver the excellence in execution required by our customers.
99 Please indicate the standards to which SHI, along with our partner network, can perform Three Pass Data Erasure that is hard drives are wiped, such as the DoD or NIST standard 800-88 compliant depending on the customer requirements.

Department of Defense or NIST standard
800-88.

Exceptions to Terms, Conditions, or Specifications Form Only those Proposer Exceptions to Terms, Conditions, or Specifications that have been accepted by Sourcewell have been incorporated into the contract text.

Documents
Ensure your submission documents) conforms to the following:

1. Documents in PDF format are preferred. Documents in Word, Excel, or compatible formats may also be provided.

2. Documents should NOT have a security password, as Sourcewell may not be able to open the file. It is your sole responsibility to ensure that the uploaded documents) are not either defective, corrupted or blank and that the documents can be opened and viewed by Sourcewell.

3. Sourcewell may reject any response where any documents) cannot be opened and viewed by Sourcewell.

4. If you need to upload more than one (1) document for a single item, you should combine the documents into one zipped file. If the zipped file contains more than one (1) document, ensure each document is named, in relation to the submission format item responding Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 to. For example, if responding to the Marketing Plan category save the document as "Marketing Plan." • Financial Strength and Stability - SHI Response- Sourcewell Financial information.pdf - Wednesday December 13, 2023 18:22:52 • Marketing Plan/Samples - SHI Marketing Samples.zip - Thursday December 14, 2023 09:30:41 • WMBE/MBE/SBE or Related Certificates - SHI Response- Sourcwell MWBE.pdf - Thursday December 14, 2023 12:24:09 • Warranty Information (optional)
• Standard Transaction Document Samples - SHI Response- Sourcewell Standard Transaction Document Samples.zip - Monday December 18, 2023 10:32:32
• Requested Exceptions - RFP_121923_Technology_Products_Contract_Template (12.18.23).docx - Monday December 18, 2023 15:58:06
• Upload Additional Document - SHI Response- Additional Documents.zip - Monday December 18, 2023 16:22:15 • Pricing - Category 1 - SHI Sourcewell Pricing 121923. pdf - Monday December 18, 2023 10:09:12 • Pricing - Category 2 (optional)
• Pricing - Category 3 (optional)
Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 Addenda, Terms and Conditions

PROPOSER AFFIDAVIT AND ASSURANCE OF COMPLIANCE
I certify that I am the authorized representative of the Proposer submitting the foregoing Proposal with the legal authority to bind the Proposer to this Affidavit and Assurance of Compliance:

1. The Proposer is submitting this Proposal under its full and complete legal name, and the Proposer legally exists in good standing in the jurisdiction of its residence.

2. The Proposer warrants that the information provided in this Proposal is true, correct, and reliable for purposes of evaluation for contract award.

3. The Proposer, including any person assisting with the creation of this Proposal, has arrived at this Proposal independently and the Proposal has been created without colluding with any other person, company, or parties that have or will submit a proposal under this solicitation; and the Proposal has in all respects been created fairly without any fraud or dishonesty. The Proposer has not directly or indirectly entered into any agreement or arrangement with any person or business in an effort to influence any part of this solicitation or operations of a resulting contract, and the Proposer has not taken any action in restraint of free trade or competitiveness in connection with this solicitation. Additionally, if Proposer has worked with a consultant on the Proposal, the consultant (an individual or a company) has not assisted any other entity that has submitted or will submit a proposal for this solicitation.

4. To the best of its knowledge and belief, and except as otherwise disclosed in the Proposal, there are no relevant facts or circumstances which could give rise to an organizational conflict of interest. An organizational conflict of interest exists when a vendor has an unfair competitive advantage or the vendor's objectivity in performing the contract is, or might be, impaired.

5. The contents of the Proposal have not been communicated by the Proposer or its employees or agents to any person not an employee or legally authorized agent of the Proposer and will not be communicated to any such persons prior to Due Date of this solicitation.

6. If awarded a contract, the Proposer will provide to Sourcewell Participating Entities the equipment, products, and services in accordance with the terms, conditions, and scope of a resulting contract.

7. The Proposer possesses, or will possess before delivering any equipment, products, or services, all applicable licenses or certifications necessary to deliver such equipment, products, or services under any resulting contract.

8. The Proposer agrees to deliver equipment, products, and services through valid contracts, purchase orders, or means that are acceptable to Sourcewell Members. Unless otherwise agreed to, the Proposer must provide only new and first-quality products and related services to Sourcewell Members under an awarded Contract.

9. The Proposer will comply with all applicable provisions of federal, state, and local laws, regulations, rules, and orders.

10. The Proposer understands that Sourcewell will reject RFP proposals that are marked "confidential" (or "nonpublic," etc.), either substantially or in their entirety. Under Minnesota Statutes Section 13.591, subdivision 4, all proposals are considered nonpublic ata until the evaluation is complete and a Contract is awarded. At that point, proposals become public data. Minnesota Statute ection 13.37 permits only certain narrowly defined data to be considered a "trade secret," and thus nonpublic data unde Minnesota's Data Practices Act.

11. Proposer its employees, agents, and subcontractors are not:

1. Included on the "Specially Designated Nationals and Blocked Persons" list maintained by the Office of Foreign Assets Control of the United States Department of the Treasury found at: https://www.treasury.gov/ofac/downloads/sdnlist.pdf;

2. Included on the government-wide exclusions lists in the United States System for Award Management found at:
https://sam.gov/SAM/; or

3. Presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from programs operated Bid Number: RFP 121923 Vendor Name: SHI International Corp.

DocuSign Envelope ID: 443CB027-433D-46A7-BC42-6A19334951B3 by the State of Minnesota; the United States federal government or the Canadian government, as applicable; or any Participating Entity. Vendor certifies and warrants that neither it nor its principals have been convicted of a criminal offense related to the subject matter of this solicitation.
• By checking this box I acknowledge that I am bound by the terms of the Proposer's Affidavit, have the legal authority to submit this Proposal on behalf of the Proposer, and that this electronic acknowledgment has the same legal effect, validity, and enforceability as if ! had hand signed the Proposal. This signature will not be denied such legal effect, validity, or enforceability solely because an electronic signature or electronic record was used in its formation. - Maya Lynch, Proposal Specialist, SHI International Corp.

The Proposer declares that there is an actual or potential Conflict of Interest relating to the preparation of its submission, and/or the Proposer foresees an actual or potential Conflict of Interest in performing the contractual obligations contemplated in the bid. r Yes G No
The Bidder acknowledges and agrees that the addendum/addenda below form part of the Bid Document.

Check the box in the column "I have reviewed this addendum" below to acknowledge each of the addenda.

I have reviewed the
below addendum and Pages
File Name attachments (if
applicable)
Addendum_17_Technology_Products_and_Services 6
Tue December 12 2023 03:16 PM
Addendum_16_Technology_Products_and_Services 1
Thu December 7 2023 03:22 PM
Addendum_15_Technology_Products_and_Services 4
Ned December 6 2023 04:12 PM
Addendum_14_Technology_Products_and_Services 2
Tue December 5 2023 07:50 AM
Addendum_13_Technology_Products_and_Services 3
-ri December 1 2023 01:49 PM
Addendum_12_Technology_Products_and_Services 2
Thu November 30 2023 02:56 PM
Addendum_11_Technology_Products_and_Services 1
Tue November 28 2023 02:59 PM
Addendum_10_Technology_Products_and_Services
Von November 27 2023 02:37 PM
Addendum_9_Technology_Products_and_Services F 1
Wed November 22 2023 09:01 AM
Addendum_8_Technology_Products_and_Services F 2
Mon November 20 2023 04:30 PM
Addendum_7_Technology_Products_and_Services 4
Wed November 15 2023 03:37 PM
Addendum_6_Technology_Products_and_Services 2
Thu November 9 2023 03:02 PM
Addendum_5_Technology_Products_and_Services 2
Wed November 8 2023 03:28 PM
Addendum_4_Technology_Products_and_Services 3
Tue November 7 2023 02:33 PM
Addendum_3_Technology_Products_and_Services 2
Fri November 3 2023 02:06 PM
Addendum_2_Technology_Products_and_Services 1
Thu November 22023 03:08 PM
Addendum_1_Technology_Products_and_Services 1
Tue October 31 2023 03:29 PM
Bid Number: RFP 121923 Vendor Name: SHI International Corp.

Docusign Envelope ID: FF61F54D-C7EF-4E66-AFF2-4E568732A6C8 AMENDMENT #1
TO
CONTRACT # 121923-SHI
THIS AMENDMENT, effective upon the date of the last signature below, is by and between Sourcewell and SHI International Corp., 290 Davidson Avenue, Somerset, NJ 08873 (Supplier).

Sourcewell awarded a contract to the Supplier to provide Technology Products and Services with Related Solutions, Category 1 to Sourcewell and its Participating Entities, effective March 20, 2024, through February 27, 2028 (Contract).

Supplier and Sourcewell wish to amend the Contract as follows:

Section 6. Participating Entity Use and Purchasing, B. Additional Terms and Conditions/Participating Addendum, is revised by adding the below:

Dell Apex Terms and Conditions: Dell Apex purchases made under this Contract are subject to additional terms and conditions that will be provided at the time of the transaction. In order to access this product, Participating Entities agree that these additional terms and conditions will take precedence over any conflicting terms in the Contract and any Participating Addendum.

Amazon Web Services (AWS) Terms and Conditions: AWS purchases made under this Contract are subject to the SHI AWS Terms for U.S. Public Sector Customers (the "AWS Terms") contained at this link: https://www.publicsector.shidirect.com/terms/aws-customer- agreement-public-sector. In order to access this product, Participating Entities agree that the AWS Terms will take precedence over any conflicting terms in the Contract and any Participating Addendum.

Except as amended, the Contract remains in full force and effect.

Sourcewell SHI International Corp.
-Signed by: DocuSigned by:

Kristina Mann
eremy schwarts By:

By: COFDZA 139D06485 -EA418E789FC9404...

Jeremy Schwartz, Chief Procurement Officer Kristina Mann, Sr. Manager - Contracts Date: 11/7/2024 | 1:00 PM CST Date: 11/7/2024 | 1:38 PM EST Sourcewell Contract # 121923-SHI | Amendment #1