Cities Index.
Agenda packet

Milpitas City Council
June 21, 2022

Document
Agenda packet
Meeting
June 21, 2022
Body
Milpitas City Council
Pages
20
Original file
49.5 MB
Text extracted from the city's file for reading and search. Open the original on milpitasca.api.civicclerk.com. That file is the official record.

2701 E INSIGHT WAY
CHANDLER AZ 85286-1930
Tel: 800-467-4448
SOLD-TO PARTY 10334506

CITY OF MILPITAS
455 E CALAVERAS BLVD
MILPITAS CA 95035-5411

SHIP-TO

CITY OF MILPITAS
455 E CALAVERAS BLVD
MILPITAS CA 95035-5411
We deliver according to the following terms:

Payment Terms : Net 45 days
Ship Via : Electronic Delivery
Terms of Delivery: : FOB DESTINATION
Currency : USD
Quotation
Quotation Number : 225040314
Document Date : 17-MAY-2022
PO Number :

PO Release :

Sales Rep : Chris Robertson
Email : [email protected]
Telephone : +14804096775
In order for Insight to accept Purchase Orders against this contract and honor the prices on this quote, your agency must be registered with OMNIA Partners Public Sector (formerly U.S. Communities).

Our sales teams would be happy to assist you with your registration. Please contact them for assistance -- the registration process takes less than five minutes.

Material Material Description Quantity Unit Price Extended Price MAINT-OAS4 AVOLVE ONLINE APPLICATION SUBMISSION PORTAL
MAINTENANCE TIER 4
1 6,927.00 6,927.00
-
Coverage Dates: 28-JUN-2022 - 27-JUN-2023
OMNIA PARTNERS IT PRODUCTS & SERVICES(# 4400006644)
MAINT-PDOX4 AVOLVE PROJECTDOX TIER 4 MAINTENANCE 1 22,579.00 22,579.00 -
Coverage Dates: 28-JUN-2022 - 27-JUN-2023
OMNIA PARTNERS IT PRODUCTS & SERVICES(# 4400006644)
Product Subtotal 29,506.00
TAX 0.00
Total 29,506.00
Thank you for choosing Insight. Please contact us with any questions or for additional information about Insight's complete IT solution offering.

Sincerely,
Chris Robertson
+14804096775
[email protected]
Fax 4807608532
438
Item # C27.

HTTP://WWW.INSIGHT.COM

Page 1 of 2 ends

2701 E INSIGHT WAY
CHANDLER AZ 85286-1930
Tel: 800-467-4448
SOLD-TO PARTY 10334506

CITY OF MILPITAS
455 E CALAVERAS BLVD
MILPITAS CA 95035-5411

SHIP-TO

CITY OF MILPITAS
455 E CALAVERAS BLVD
MILPITAS CA 95035-5411
We deliver according to the following terms:

Payment Terms : Net 45 days
Ship Via : Electronic Delivery
Terms of Delivery: : FOB DESTINATION
Currency : USD
Quotation
Quotation Number : 225040314
Document Date : 17-MAY-2022
PO Number :

PO Release :

Sales Rep : Chris Robertson
Email : [email protected]
Telephone : +14804096775
In order for Insight to accept Purchase Orders against this contract and honor the prices on this quote, your agency must be registered with OMNIA Partners Public Sector (formerly U.S. Communities).

Our sales teams would be happy to assist you with your registration. Please contact them for assistance -- the registration process takes less than five minutes.

Material Material Description Quantity Unit Price Extended Price MAINT-OAS4 AVOLVE ONLINE APPLICATION SUBMISSION PORTAL
MAINTENANCE TIER 4
1 6,927.00 6,927.00
-
Coverage Dates: 28-JUN-2022 - 27-JUN-2023
OMNIA PARTNERS IT PRODUCTS & SERVICES(# 4400006644)
MAINT-PDOX4 AVOLVE PROJECTDOX TIER 4 MAINTENANCE 1 22,579.00 22,579.00 -
Coverage Dates: 28-JUN-2022 - 27-JUN-2023
OMNIA PARTNERS IT PRODUCTS & SERVICES(# 4400006644)
Product Subtotal 29,506.00
TAX 0.00
Total 29,506.00
Thank you for choosing Insight. Please contact us with any questions or for additional information about Insight's complete IT solution offering.

Sincerely,
Chris Robertson
+14804096775
[email protected]
Fax 4807608532
439
Item # C27.

HTTP://WWW.INSIGHT.COM
Document Date 17-MAY-2022
Quotation Number 225040314

Page 2 of 2 ends

OMNIA Partners (formerly U.S. Communities) IT Products, Services and Solutions Contract No. 4400006644

Insight Public Sector (IPS) is proud to be a contract holder for the OMNIA Partners Technology Products, Services & Solutions Contract.

This competitively solicited contract is available to participating agencies of OMNIA Partners. OMNIA Partners assists local and state government agencies, school districts (K-12), higher education, and nonprofits in reducing the cost of purchased goods by pooling the purchasing power of public agencies nationwide. This is an optional use program with no minimum volume requirements and no cost to agencies to participate.

Regarding tariff impacts on IPS contract quotes, Insight is communicating with the contracting officials on the contracts held by Insight to minimize the impact of tariffs to our clients.

Thanks for choosing Insight!

Insight Global Finance has a wide variety of flexible financing options and technology refresh solutions. Contact your Insight representative for an innovative approach to maximizing your technology and developing a strategy to manage your financial options.

This purchase is subject to Insight’s online Terms of Sale unless you have a separate purchase agreement signed by you and Insight, in which case, that separate agreement will govern. Insight’s online Terms of Sale can be found at the “terms-and-policies” link below.

Effective Oct. 1, 2018, the U.S. government imposed tariffs on technology-related goods. Technology manufacturers are evaluating the impact on their cost and are providing us with frequent cost updates. For this reason, quote and ecommerce product pricing is subject to change as costs are updated. If you have any questions regarding the impact of the tariff on your pricing, please reach out to your sales team.

SOFTWARE AND CLOUD SERVICES PURCHASES: If your purchase contains any software or cloud computing offerings (“Software and Cloud Offerings”), each offering will be subject to the applicable supplier's end user license and use terms ("Supplier Terms") made available by the supplier or which can be found at the “terms-and-policies” link below. By ordering, paying for, receiving or using Software and Cloud Offerings, you agree to be bound by and accept the Supplier Terms unless you and the applicable supplier have a separate agreement which governs. https://www.insight.com/terms-and-policies
440
Item # C27.

CITY OF MILPITAS

AGENDA REPORT
(AR)

Item Title: Approve the Donation and Fee Waiver/Reduction City Council Policy (Staff Contact: Renee Lorentzen, Director of Recreation and Community Services, 408- 586-3409)
Category: Consent Calendar-Community Services and Sustainable Infrastructure Meeting Date: 6/21/2022
Recommendation: Approve the Donation and Fee Waiver/Reduction City Council Policy

BACKGROUND:

On March 15, 2022, under Announcements, Councilmember Chua, with the consent of the Council, requested that staff bring forward an amendment to the City Council Donation and Fee Waiver/Reduction Policy (Policy). Specifically, Councilmember Chua requested that non-profit organizations with an address outside of the City of Milpitas be eligible to receive a donation or fee waiver for an event as long as the event is held within City limits and benefits primarily residents of the City of Milpitas.

ANALYSIS:

Attached, please find the amended City Council Donation and Fee Waiver/Reduction Policy for Council consideration. With this amended Policy, the requirement that organizations have to have an address within the City of Milpitas to be eligible for a donation and/or fee waiver/reduction has been removed.

Please note that the Policy is presented with the updated policy format and procedures. The responsibilities for the application process, eligibility determination and processing of donation and/or fee waiver/reduction requests have been centralized with the Recreation and Community Services Department. Previously, the responsibilities for the application process and processing of the request resided with the City Clerk’s Office and the eligibility determination was handled by the Recreation and Community Services Department. Further, the updated Policy includes an appeal process to the City Manager, if the Recreation and Community Services Director (Director) determines that an applicant does not qualify for a donation or a fee waiver/reduction. A request for appeal must be made, in writing, and delivered to the City Manager’s Office within seven (7) days of the applicant’s receipt of the determination of ineligibility from the Director. The request for appeal must state, in writing, the basis for the appeal and must contain all written documentation supporting each basis for appeal. The City Manager shall issue a decision, in writing, without hearing based on the documents presented.

FISCAL IMPACT:

There is no fiscal impact with the approval of this policy because the City Council limits the funds for donations and fee waivers/reductions through the annual budget process. As part of the approval of the Fiscal Year 2022-23 Adopted Budget, the Council allocated $25,000 for this purpose.

CALIFORNIA ENVIRONMENTAL QUALITY ACT (CEQA):

By the definition provided in the California Environmental Quality Act (CEQA) Guidelines Section 15378, this action does not qualify as a “project” for the purpose of CEQA.

RECOMMENDATION:

Approve the Donation and Fee Waiver/Reduction City Council Policy.

Attachment(s):

1. Donation and Fee Waiver/Reduction City Council Policy 441
Item # C28.

CITY OF MILPITAS
Revision Date
Original 04/16/2013
6/21/2022

CITY COUNCIL POLICY

Page 1 of 2 ends

1. PURPOSE

1.1. The City recognizes the value of partnership with other agencies and organizations in providing services that benefit the community and its residents.

1.2. The City may provide a donation or grant a reduction and/or waiver of fees to intergovernmental agencies or non-profit organizations that provide Milpitas community benefit.

2. POLICY

2.1. The City shall have the sole authority and the City Council shall have the final authority to approve Donations and Fee Waiver/Reduction requests.

2.2. The City Council shall evaluate donation and fee waiver/reduction requests at a scheduled City Council meeting.

2.3. Any requests for donation or fee waiver/reduction must be submitted in writing using the provided application form by the Recreation and Community Services Department.

2.4. In order for an organization to be eligible for a donation or fee waiver / reduction, the following criteria have to be met:

2.4.1. The applying organization must be:

2.4.1.1 A non-profit organization as described by the Internal Revenue Section such as 501(c)(3) or an intergovernmental agency;

2.4.1.2 Non-discriminatory, and non-political in nature;

2.4.2. Events must provide a community benefit within the City of Milpitas proper.

2.5. If the event requested for fee waiver is a fundraiser, the organization must demonstrate that at least 60% of fund raised will be of general benefit to the Milpitas community.

2.6. If the request for donation or fee waiver/reduction is for a community event, the event must be advertised, open to the public and no entrance fee shall be charged for the event.

2.7. Fee waivers/reductions only apply to services provided by the City during its regular course of business. Such fees may include rental fees for the City’s facilities or equipment, building permit fees or fire permit fees. Any deposits and/or City staff overtime costs required due to the event cannot be waived.

2.8. The City Council may grant donation or fee waiver/reduction to each organization once annually, regardless of how many branches or affiliations it may have.

Policy No:

Click or tap here to enter
text.

DONATION AND FEE WAIVER/

REDUCTION POLICY
Effective Date:
6/21/2022
Revision No:
1 Policy Administrator:

Recreation and Community Services

Next Review Due:

As needed
Related Policies and
Procedures:

Click or tap here to enter
text.

Approved by:

Click or tap here to enter text.

Council meeting date, agenda item #, and
vote

Date Approved:
6/21/2022
442
Item # C28.

CITY OF MILPITAS
Revision Date
Original 04/21/2006

CITY COUNCIL DONATION AND FEE WAIVER/REDUCTION POLICY / POLICY #

Page 2 of 2 ends

2.9. The fee waiver/reduction amount is subject to $1,500 maximum per fiscal year and the donation amount is subject to $500 maximum annually for each organization. A fee waiver/reduction request cannot be combined with a donation request.

2.10. To the extent possible, the City’s contribution should be recognized in the event fliers and/or advertising with the following statement, “This event made possible, in part, by the City of Milpitas.”

2.11. Within 60 days after completion of the event in which a donation was received or a fee waiver/reduction was granted by the City, the organization will provide a written report to the Director of Recreation and Community Services to include at minimum: number of participants, copies of all publicity of the event, any benefit to the community, amount of funds raised and an accounting of how the proceeds of the event will be dispersed.

2.12. Failure to abide by the rules and procedures as set forth in this document will result in the organization being denied for funding and/or fee waiver/reduction in the future.

3. PROCEDURE

3.1. The Recreation and Community Services Department shall maintain an application for Donation and Fee Waiver/Reduction Requests.

3.2. Upon receipt of an application, the Recreation and Community Services Department shall determine eligibility for a Donation and/or Fee Waiver/Reduction consistent with this Policy and inform the applicant of its determination in writing.

3.3. If eligibility is determined, the Director of Recreation and Community Services shall bring requests for donation or fee waiver/reductions to Council for approval at any regular or special meeting.

3.4. If ineligibility is determined, the applicant can appeal the Director of Recreation and Community Services’ determination to the City Manager. A request for appeal must be made, in writing, and delivered to the City Manager’s Office within seven (7) days of the applicant’s receipt of the determination of ineligibility. The request for appeal must state, in writing, the basis for the appeal and must contain all written documentation supporting each basis for appeal. The City Manager shall issue a decision, in writing, without hearing based on the documents presented.

3.5. Donation and Fee Waiver Budget

3.5.1. With each budget cycle, the City Council will establish an annual budget amount for donations or fee waivers/ reductions for unspecified community events. Except for extraordinary circumstances, donations and or fee waivers/reductions will not be granted once the budgeted amount has been allocated.

443
Item # C28.

CITY OF MILPITAS

AGENDA REPORT
(AR)

Item Title: Conduct a Public Hearing and Adopt a Resolution Confirming the Assessment and Ordering the Levy for the Landscaping and Lighting Maintenance Assessment District No. 98-1, Sinclair Horizon for Fiscal Year 2022-23 (Staff Contact: Steve Erickson, Engineering Director/City Engineer, 408-586-3301) Category: Public Hearings-Community Development
Meeting Date: 6/21/2022
Recommendation: Open the public hearing, receive any comments, and move to close the hearing following any testimony, and adopt a resolution confirming the assessment and ordering the levy for Landscaping and Lighting Maintenance Assessment District No. 98-1, Sinclair Horizon for Fiscal Year 2022-23.

Background:

Landscaping and Lighting Maintenance Assessment District No. 98-1, Sinclair Horizon (LLMD 98-1) provides for the maintenance and improvement of public landscaping, irrigation systems, and pedestrian walking path adjacent to Sinclair Frontage Road, and Los Coches Creek abutting the Sinclair Horizon residential subdivision in the areas as shown on the attached location map attached.

Analysis:

On May 17, 2022, the City Council adopted Resolution No.9148 approving the Annual Engineer’s Report and adopted Resolution No.9149 declaring its intention to levy and collect assessment for Fiscal Year 2022-23 for the Landscaping and Lighting Maintenance Assessment District No. 98-1.

An annual public hearing is necessary to adopt a resolution confirming the assessment and ordering the levy for the Landscape and Lighting Maintenance Assessment District 98-1 for Fiscal Year 2022-23 (Attachment 1), the Annual Engineer’s Report (Attachment 2) to provide funds for the district. The total assessment for fiscal year 2022-23 is $493 per lot, with an assessment rate not exceeding the maximum rate per square foot.

The FY 2022-23 rate is approximately (-0.44%) lower than the previous year FY 2021-22 rate of $533.31.

Policy Alternatives:

Alternative 1:

Not approve resolution confirming the assessment and ordering the levy for LLMD 98-1.

Pros: None

Cons: The Landscaping and Lighting Act of 1972 requires the legislative body to adopt a resolution confirming the diagram and assessment, not adopting a resolution of confirmation would jeopardize the City’s ability to collect assessments for the maintenance and upkeep of LLMD 98-1.

Reason not recommended: To allow for the continued maintenance of LLMD 98-1, staff recommends approving the resolution confirming the assessment and ordering the levy for fiscal year 2022-23.

Fiscal Impact:

The levy and collection of assessments provides a funding resource for the City to improve and maintain public landscaping, irrigation systems, pedestrian lighting, gateway columns and entry signs within LLMD 98-1 Sinclair Horizon.
444
Item # 29.

California Environmental Quality Act:

Levy and collection of assessment is not considered a project under CEQA as there will be no direct or reasonably foreseeable indirect physical change in the environment.

Recommendation:

1. Open the public hearing, receive any comments, and move to close the hearing following any testimony.

2. Adopt a Resolution confirming the assessment and ordering the levy for Landscaping and Lighting Maintenance Assessment District No. 98-1, Sinclair Horizon for Fiscal Year 2022-23.

Attachments:

1. Resolution

2. Annual Engineer’s Report

3. Location Map

445
Item # 29.

RESOLUTION NO. 9149

A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF MILPITAS, CONFIRMING THE

ASSESSMENT AND ORDERING THE LEVY FOR THE LANDSCAPING AND LIGHTING MAINTENANCE ASSESSMENT DISTRICT NO. 98-1 FOR FISCAL YEAR 2022-23

WHEREAS, the City Council previously completed its proceedings in accordance with and pursuant to the Landscaping and Lighting Act of 1972, Part 2, Division 15 of the California Streets and Highways Code (commencing with Section 22500) (the “Act”) to establish the Landscaping and L ighting Maintenance Assessment District (the “Assessment District”); and

WHEREAS, the City Council has retained NBS for the purpose of assisting with the annual levy of the Assessment District, and the preparation and filing of an Annual Report; and

WHEREAS, the City Council has, by previous resolution, declared its intention to hold a Public Hearing concerning the levy and collection of assessments within the Assessment District; and

WHEREAS, a Public Hearing has been held and concluded and notice thereof was duly given in accordance with Section 22626 of the Act; and

WHEREAS, at the time and place specified in the Resolution of Intention the City Council conducted such hearing and considered all objections to the assessment.

NOW, THEREFORE, the City Council of the City of Milpitas hereby finds, determines, and resolves as follows:

1. Confirmation of Assessment and Diagram: The City Council hereby confirms the assessment and the diagram as is described in full detail in the Annual Report on file with the City Clerk.

2. Levy of Assessment: Pursuant to Section 22631 of the Act, the adoption of this resolution shall constitute the levy of an assessment for the fiscal year commencing July 1, 2022, and ending June 30, 2023.

3. Ordering of the Levy: The City Council hereby orders NBS to prepare and submit the levy of assessments to Santa Clara County for placement on the Fiscal Year 2022-23 secured property tax roll.

PASSED AND ADOPTED this _____ day of ___________, 2022, by the following vote:

AYES:

NOES:

ABSENT:

ABSTAIN:

ATTEST: APPROVED:

________________________ ________________________
Wendy Wood, City Clerk Rich Tran, Mayor

APPROVED AS TO FORM:

___________________________
Michael Mutaliplassi, City Attorney
446
Item # 29.

nbsgov.com
Prepared by:

Corporate Headquarters
32605 Temecula Parkway, Suite 100
Temecula, CA 92592
Toll free: 800.676.7516

Fiscal Year 2022/23 Annual Report For:

Landscaping and Lighting Maintenance
Assessment District No. 98-1
April 2022

447
Item # 29.

CITY OF MILPITAS
LANDSCAPING AND LIGHTING MAINTENANCE ASSESSMENT DISTRICT NO. 98-1 455 East Calaveras Boulevard
Milpitas, California 95035
(408) 586-3000

CITY COUNCIL
Rich Tran, Mayor
Carmen Montano, Vice-Mayor
Evelyn Chua, Council Member
Karina R. Dominguez, Council Member
Anthony Phan, Council Member

CITY STAFF
Steve Erickson, PE, Engineering Director/City Engineer
Lauren Lai, Finance Director
Tony Ndah, Public Works Director

NBS
Tim Seufert, Client Services Director
Adina McCargo, Project Manager

448
Item # 29.

TABLE OF CONTENTS

1. Engineer’s Letter ............................................................................................................. 1

2. Plans and Specifications .................................................................................................. 3

2.1 Location of Improvements ........................................................................................ 3

2.2 Landscaping Improvements ...................................................................................... 3

2.3 Capital Improvements ............................................................................................... 4

2.4 Overhead ................................................................................................................... 4

3. Estimate of Costs ............................................................................................................ 5

3.1 District Budget ........................................................................................................... 5

4. Special and General Benefit ............................................................................................ 7

4.1 Introduction ............................................................................................................... 7

4.2 Special Benefits Identified ......................................................................................... 7

4.3 General Benefits Identified ....................................................................................... 8

4.4 Quantification of Benefit ........................................................................................... 8

5. Method of Assessment ................................................................................................. 13

5.1 Method of Assessment Spread ............................................................................... 13

5.2 Maximum Assessment Rates .................................................................................. 14

5.3 Appeals .................................................................................................................... 14

6. Assessment Diagram ..................................................................................................... 15

7. Assessment Roll ............................................................................................................ 16

449
Item # 29.

City of Milpitas
Fiscal Year 2022/23 – LLMAD 98-1 Annual Report 1

1. ENGINEER’S LETTER
WHEREAS, in 1998 the City Council of the City of Milpitas (the “City”), State of California, under the Landscaping and Lighting Act of 1972 (the “Act”), created the City of Milpitas Landscaping and Lighting Maintenance Assessment District No. 98-1 (the “District”) to provide for the continued maintenance, operation, and administration of various improvements within the boundaries of the District; and WHEREAS, the City Council has directed NBS to prepare and file a report for Fiscal Year 2022/23 in accordance with Chapter 1, Article 4 of the Act presenting plans and specifications describing the general nature, location and extent of the improvements to be maintained; an estimate of the costs to maintain, operate, and service the improvements for the District for the referenced fiscal year; a diagram for the District showing the area and properties to be assessed; and an assessment of the estimated costs to maintain and service the improvements, stating the net amount to be assessed upon all assessable lots or parcels within the District in proportion to the special benefit received.

NOW THEREFORE, the following assessments have been calculated in accordance with the assessment methodology adopted and approved by the City Council at the time of District formation, and are made to cover the portion of the estimated costs of maintenance, operation, and servicing of the improvements, to be paid by the assessable real property within the District in proportion to the special benefit received:

District Parcels
2022/23
Maximum Assessment
Rate per Lot(1)
2022/23
Actual Assessment
Rate per Lot
2022/23
Net Amount to be
Assessed(2)(3)
LLMAD 98-1 98 $533.31 $493.03 $48,317.00
(1) The April 1, 2022 CPI was not available at the time of writing of this report. The Fiscal Year 2022/23 CPI increase was estimated using the February 2022/23 CPI.
(2) Amounts placed on the tax roll include the 1% Santa Clara County Collection Fee. (3) This amount is only an estimate and does not reflect the final billed amount with rounding adjustments. Refer to Section 7 for the rounded figure.

I identified all parcels which will have a special benefit conferred upon them from the improvements described in District’s Plans and Specifications section of this Engineer’s Report (the “Benefited Parcels”).

For particulars as to the identification of said parcels, reference is made to the Assessment Diagram, a copy is on file in the office of the City Clerk.

I have assessed the costs and expenses of the improvements upon the Benefited Parcels. In making such assessment:
a. The proportionate special benefit derived by each Benefited Parcel from the improvements was determined in relationship to the entirety of the maintenance costs of the improvements; b. No assessment has been imposed on any Benefited Parcel which exceeds the reasonable cost of the proportional special benefit conferred on such parcel from the improvements; and c. Any general benefits from the improvements have been separated from the special benefits and only special benefits have been assessed.

450
Item # 29.

City of Milpitas
Fiscal Year 2022/23 – LLMAD 98-1 Annual Report 2
I, the undersigned, respectfully submit the enclosed Engineer’s Report and, to the best of my knowledge, information and belief, the Engineer’s Report, Assessments, and the Assessment Diagrams herein have been prepared and computed in accordance with the order of the City Council of the City of Milpitas, the Act, and Article XIIID.

Steven Erickson, PE
Engineering Director/City Engineer
451
Item # 29.

City of Milpitas
Fiscal Year 2022/23 – LLMAD 98-1 Annual Report 3

2. PLANS AND SPECIFICATIONS
The District provides for the continued administration, maintenance, operation, and servicing of various improvements located within the public right-of-way and dedicated easements within the boundaries of the District.

2.1 Location of Improvements
The District is located in the City of Milpitas, bounded on the east by Sinclair Frontage Road, on the west by Berryessa Creek, and on the north by Los Coches Street. The improvements maintained include public landscaping and irrigation improvements, including jogging paths, planter walls, grass berms, and ornamental planting, which are primarily situated within the public rights-of-way and dedicated public by easements within the District.

2.2 Landscaping Improvements
The landscaping and irrigation improvements were installed within the District in order to enhance the overall visual appearance for adjacent parcels. The improvements consist of the maintenance and operation of any or all public landscaping and irrigation improvements adjacent to curbs, including asphalt concrete jogging paths, planter walls, grass berms, and appurtenant irrigation systems; ornamental planting including lawns, shrubs, and trees, including necessary repairs, replacements, water, electric current, spraying, care, supervision, debris removal and all other items of work necessary and incidental for proper maintenance and operation thereof. The landscaping and irrigation improvements are collectively referred to as “landscaping improvements.” All such work will be performed in the following areas:

2.2.1 BERRYESSA CREEK
Due to the widening of the creek, improvements in Berryessa Creek were removed. Any improvements maintained in this reach (asphalt concrete jogging path, exercise equipment, planting, and irrigation) will no longer be maintained or improved.

2.2.2 LOS COCHES CREEK

1. A strip of land 812 feet long, 14 feet in width along the south bank of Los Coches Creek adjacent to Tract 9018. The improvements include an asphalt concrete jogging path, exercise equipment, planting, and irrigation.

2. A strip of land 5.5 feet wide within the Los Coches Street right-of-way between the back of sidewalk and the right-of-way along the south side of Los Coches Street between Berryessa Creek and Sinclair Frontage Rd. The improvements include planting and irrigation.

452
Item # 29.

City of Milpitas
Fiscal Year 2022/23 – LLMAD 98-1 Annual Report 4

2.3 Capital Improvements
In Fiscal Year 2021/22, the City initiated the design and construction of landscape and irrigation renovation along portions of Los Coches Street and Sinclair Frontage Road. Design and construction is anticipated to continue through Fiscal Year 2022/23. Capital Improvements are scheduled to be complete by June 30, 2027.

2.4 Overhead
In addition to the hard costs of maintaining the improvements mentioned above, the City will incur costs for staff time and expenses related to the management and maintenance of the improvements within the District. Staff time includes oversight and coordination of both City and contractor provided services, annual tax roll preparation, and addressing property owner questions and concerns. These activities are directly related to the maintenance of the improvements, and without them the improvements could not be efficiently completed or properly maintained on an ongoing basis.

453
Item # 29.

City of Milpitas
Fiscal Year 2022/23 – LLMAD 98-1 Annual Report 5

3. ESTIMATE OF COSTS
The estimated costs of maintenance and servicing of the improvements as described in the Plans and Specifications are summarized below.

3.1 District Budget
The Fiscal Year 2022/23 estimated cost budget for the maintenance and servicing of the improvements is as follows:

Description Fiscal Year 2022/23 Budget
Maintenance Staff(1) $30,000
Capital Equipment 0
Supplies 1,800
Utilities (Water, Electricity) 19,000
Reserve Fund 2,683
Capital Improvement Program 11,000
Maintenance Costs $64,483

NBS $3,450
City Staff District Administration 400
County Auditor-Controller Fee(2) 490
District Specific Costs $4,340

Total District Costs $68,823
General Benefit Contribution(3) (20,506)
Operating Reserve Contribution 0
Capital Improvement Fund Contribution 0
Net Amount to be Assessed $48,317

Total District Lots 98
Rate per Lot(4) $493.03
Maximum Rate Per Lot – 2022/23(5) $533.31
(1) The City’s Department of Public Works is the provider of Maintenance Services. (2) County Auditor-Controller Fee is currently 1% of the total levy submittal. (3) General Benefit Contribution is not applied to District Specific Costs as these are special benefits to the District. (4) The Rate per lot equals the Net Amount to be Assessed / Total District Lots. The Rate cannot exceed the maximum rate. (5) The April 1, 20 22 CPI was not available at the time of writing of this report. The Fiscal Year 20 22/23 CPI increase was estimated by using the February 2022/23 CPI.

454
Item # 29.

City of Milpitas
Fiscal Year 2022/23 – LLMAD 98-1 Annual Report 6

3.1.1 OPERATING RESERVE
It is the intent of the City to maintain an operating reserve which shall not exceed the estimated costs of maintenance and servicing of the improvements prior to December 10 of the fiscal year, or when the City expects to receive its apportionment of special assessments from the County, whichever is later. The operating reserve balance information for the District is as follows:

Estimated Fiscal Year Ending 6/30/2022 Operating Reserve Cash Balance $22,317 Operating Reserve Collection for Fiscal Year 2022/23 2,683 Estimated Fiscal Year Ending 6/30/2023 Operating Reserve Cash Balance $25,000

3.1.2 CAPITAL IMPROVEMENT BUDGET
In Fiscal Year 2021/22, the City initiated the design and construction of landscape and irrigation renovation along portions of Los Coches Street and Sinclair Frontage Road. As of December 31, 2021, the balance available for the Capital Improvement Project was $165,000. The City will utilize these funds, along with an annual collection of $11,000 via the District from Fiscal Year 2022/23 to Fiscal Year 2026/27, to finance the project.

Capital Improvements are scheduled to be complete by June 30, 2027.

455
Item # 29.

City of Milpitas
Fiscal Year 2022/23 – LLMAD 98-1 Annual Report 7

4. SPECIAL AND GENERAL BENEFIT
The improvements defined in Section 2 are expected to confer certain special benefits to parcels within the District. The special benefits are described in this section. Figures in this section are derived from a Special v. General Benefit Analysis performed in Fiscal Year 2014/15.

4.1 Introduction
Pursuant to Article XIIID, all parcels that receive a special benefit conferred upon them as a result of the installation, implementation and maintenance of the improvements, services and activities shall be identified, and the proportionate special benefit derived by each identified parcel shall be determined in relationship to the entire costs of the installation, implementation and maintenance of the improvements, services and activities.

Article XIIID, Section 4(a) of the California Constitution limits the amount of any assessment to the proportional special benefit conferred on the property. Proposition 218 requires that the City separate the general benefit from special benefit, so that only special benefit may be assessed to properties within the District. Furthermore, Article XIIID also provides that publicly owned properties must be assessed unless there is clear and convincing evidence that those properties receive no special benefit from the assessment.

4.2 Special Benefits Identified
The improvements described in Section 2 are expected to confer certain special benefits to parcels within the District. The special benefits conferred to property within the District can be grouped into two primary benefit categories: aesthetic benefit and safety benefit. The two district benefit categories are further expanded upon below.
• Improved Aesthetics: The aesthetic benefit relates to the increase in the overall aesthetics as a result of the ongoing maintenance, servicing and operation of the improvements within the District. Street landscaping improvements improve the livability, commercial activity, appearance and desirability for properties within the District. Regular maintenance ensures that the improvements do not reach a state of deterioration or disrepair so as to be materially detrimental to properties adjacent to or in close proximity to the improvements. The overall appeal of the District is enhanced when improvements are in place and kept in a healthy and satisfactory condition. Conversely, appeal decreases when improvements are not well-maintained, unsafe, or destroyed by the elements or vandalism. Streetscapes have a significant effect on how people view and interact with their community1. With streetscapes that are safe and inviting, people are more likely to walk, which can help reduce automobile traffic, improve public health, stimulate local economic activity and attract residents and visitors to the community2. • Increased Safety: Well maintained areas mitigate crime, especially vandalism, and enhance pedestrian safety. A recent study found that after landscape improvements were installed, there

1 Victoria Transport Policy Institute. (2011). Community Livability. Helping to Create Attractive, Safe, Cohesive Communities. Retrieved from http://www.vtpi.org/tdm/tdm97.htm.
2 Ibid.
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Fiscal Year 2022/23 – LLMAD 98-1 Annual Report 8
was a 46% decrease in crash rates across urban arterial and highway sites and a second study reviewed found a 5% to 20% reduction in mid-block crashes after trees and planters in urban arterial roads were put in place. In addition, there is less graffiti, vandalism, and littering in outdoor spaces with natural landscapes than in comparable plant-less spaces3. The Victoria Transport Policy Institute has found that streetscapes reduce traffic speeds and when combined with improved pedestrian crossing conditions can significantly reduce collisions4.

4.3 General Benefits Identified
Section 4 of Article XIIID of the California Constitution provides that once a local agency which proposes to impose assessments on property has identified those parcels that will have special benefits conferred upon them and upon which an assessment will be imposed, the local agency must next “separate the general benefits from the special benefits conferred,” and only the special benefits can be included in the amount of the assessments imposed.

General benefit is an overall and similar benefit to the public at large resulting from the maintenance of the District’s improvements provided by the assessments levied. The improvements to be maintained by the District are located within the District boundaries only. There will be no District maintenance activities provided for improvements located outside of the District boundaries.

The ongoing maintenance of the District improvements will provide aesthetic and safety benefits to the property within the District. However, it is recognized that the ongoing District maintenance activities will also provide a level of benefit to some property within proximity to the District, as well as individuals passing through. Therefore, the general benefit created as a result of the District maintenance activities has been considered.

4.4 Quantification of Benefit
As a result of the maintenance and operation of the improvements, there will be a level of general benefit to people that do not live in or intend to conduct business within the District. In order for property within the District to be assessed only for that portion of special benefits received from the district’s maintenance activities, general benefits provided by the ongoing maintenance of the improvements needs to be quantified. The amount of general benefit that is provided from the District’s maintenance activities cannot be funded via property owners’ assessments.

The landscaping improvements are primarily located along Los Coches Street and Sinclair Frontage Road and within the subdivision along Los Coches Creek and Berryessa Creek. A portion of the maintained landscaping provides some general benefit to pass-thru traffic. Per the City, there is 52,912 square feet of landscaping being maintained.

Los Coches Creek and Berryessa Creek
As result of the District maintenance activities, there will be a level of general benefit to pedestrians and vehicular traffic that are not associated with property in the District. As expressed by the Court in Beutz v.

County of Riverside (2010), “... courts of this state have long recognized that virtually all public improvement

3 Wolf, Kathleen L. (2010). Safe Streets – A Literature Review. In: Green Cities: Good Health (www.greenhealth.washington.edu). College of the Environment, University of Washington.
4 Victoria Transport Policy Institute. (2011). Community Livability. Helping to Create Attractive, Safe, Cohesive Communities. Retrieved from http://www.vtpi.org/tdm/tdm97.htm.
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Fiscal Year 2022/23 – LLMAD 98-1 Annual Report 9
projects provide general benefits." A route beginning or ending with a parcel within the District does not include the “general public” for purposes of determining general benefit. The landscaping improvements along the south side of Los Coches Creek and Berryessa Creek are local in nature, however even though they are intended primarily for localized access, there is some portion of pedestrian traffic that may not be accessing the adjacent properties. The landscaping improvements are located adjacent to the backyard of homes, and access is only available by walking or bicycling. There is no vehicular access to these improvements.

The Summary of Travel Trends, 2009 National Household Travel Survey (NHTS) prepared by the U.S.

Department of Transportation Federal Highway Administration analyzed the number of person trips by various modes of transportations such as private vehicle, transit, walking or some other means of transportation. According to the Pacific Division data extracted from the 2009 NHTS database, of the annual 181,703 (in millions) total person trips, 21,252 (in millions) or 11.70% of those person trips were made by using walking as their mode of transportation, and 2,066 (in millions) or 1.14% of those person trips were made by bicycling5.

According to the U.S. Census Bureau (2010), the average household size in the City is 3.34 persons6. Based on this average household size, and considering there are 98 residential units within the District, there are approximately 327 people residing within the District boundaries. There are an estimated 163 residential units in close proximity, but outside of the District boundaries. Based on the City’s average household size, there are approximately 544 persons residing outside of the District boundaries, but have access to the landscaping improvements.

Community
Estimated Number
of Residential Units
Estimated
Number of Persons(1)
District 98 327
Sundrop Subdivision 83 277
Sinclair Renaissance Subdivision 80 267
Total Residential Population 261 871
(1) U.S. Census Bureau (2010) average household size in the City is 3.34 persons.7

In order to determine the estimated total number of persons who are within close proximity to the landscaping improvements, and would utilize walking or bicycling as their mode of transportation, we applied the 12.84% (11.70% walking, 1.14% bicycling) of person trips reported from the NHTS Pacific Division study, to the total nearby residential population (871). There are approximately 112 people within close proximity of the District that utilize walking or bicycling as their mode of transportation.

In order to determine the portion of the 112 persons that reside within the District, we applied the 2009 NHTS walking trip percentage (12.84%) to the District population (327). Approximately 42 people within the District boundaries use walking or bicycling as their primary mode of transportation. Therefore, the total

5 U.S Department of Transportation. Federal Highway Administration. (2011). Summary of Travel Trends: 2009 National Household Travel Survey. (Report No. FHWA-PL-11-022). Retrieved from http://nhts.ornl.gov 6 U.S. Census Bureau. (2010). Profile of General Population and Housing Characteristics: 2010, 2010 Demographic Profile Data. Milpitas, C.A. Retrieved March 23, 2015, http://quickf acts.census.gov/qf d/states/06/0647766.html 7 Ibid.
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surrounding neighborhood area population, located outside of the District boundaries, but in close proximity the landscaping improvements, that uses walking or bicycling as their primary mode of transportation is estimated to be 70 people.

Community
Estimated Number of
Persons
District 42
Sundrop Subdivision 36
Sinclair Renaissance Subdivision 34
Walking or Bicycling Population 112

In order to obtain a better picture of the overall level of general benefit provided by the landscaping improvements, the pedestrian traffic that utilizes walking or bicycling as the mode of transportation that will seek out and use the District improvements, but live outside of the District, must be considered. The 2009 NHTS further details the purposes of the reported walking (21,252 in millions) and bicycling (2,066 in millions) trips; based on the property types people entering the District would most likely do so for social or recreational activities.

The following details the number of walking and bicycling trips, based on the 2009 NHTS study, for each of the activities that are the most likely reasons people outside of the District would use the landscaping improvements:

Trip Purpose
Number of Walking or
Bicycling Trips (in millions)
Social/Recreational 6,442
Total 6,442
Of the total number of walking and bicycling trips reported, 6,442 (in millions) or 27.63% are for purposes that persons outside of the District may use the landscaping improvements. Applying this percentage (27.63%) to the number of people walking or bicycling as their mode of transportation and that reside outside of the District (70), there are approximately 19 people (general benefit) that may use the landscaping improvements, but do not reside within the District. Taking the 19 people that may walk or bicycle, but reside outside of the District, divided by total residential population with access to the landscaping improvements (871), the estimated percentage of persons, engaging in what is considered general benefit because they do not reside within the District, represents 2.21%.

Los Coches Street and Sinclair Frontage Road
The City does not have a study showing traffic volume along Los Coches Street and Sinclair Frontage Road along the District boundaries. The portion of the maintained landscaping that is located along Los Coches Street and Sinclair Frontage Road provides some general benefit to pass-through traffic. Before the determination and allocation of the percentage of special and general benefit for the District can be made, the estimated pass-through traffic must be computed. The pass-through trips are vehicles driving along the maintained streets within the District for a portion of their trips, but not living or conducting business in the District and benefiting from the landscaping improvements in place. 459
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Fiscal Year 2022/23 – LLMAD 98-1 Annual Report 11
The Sundrop and Sinclair Renaissance residential communities are located directly across the street and next to the District, and vehicles entering and/or exiting these communities in all likelihood are passing by a portion of the landscaping improvements for a portion of their trip. In lieu of having a study that identifies the pass-through traffic, the estimated number of trips generated for each community has been calculated based on the number of units and average number of trips per dwelling unit.

Community
Number of
Residential Units(1)
Estimated Number of
Daily Vehicle Trips(2)
% of Total Daily
Vehicle Trips(3)
District 98 933.0 44.34%
Sundrop Subdivision 83 790.2 37.56%
Sinclair Renaissance Subdivision 80 380.8 18.10%
Total 261 2,104.0 100.00%
(1) Number of Residential Units is from the City’s Approved Projects map.8 (2) Per the ITE Trip Generation Report a single family residence generates an average of 9.52 trips per dwelling unit.9 (3) Number of daily trips has been reduced by 50% to account for vehicles entering and exiting the community from the opposite direction on Sinclair Frontage Road, and not driving along the portion of Los Coches Street and Sinclair Frontage Road with landscaping improvements maintained by the District.

As detailed above, based on the average number of daily vehicle trips generated for the communities in close proximity to the District, 1,171 (55.66%) are generated by residential units located outside of the District (general benefit).

All Locations and Landscaping Improvements – Residential Pass-thru Benefit The general benefit percentages determined in the previous sections for Los Coches Creek and Berryessa Creek (2.21%) and Los Coches Street and Sinclair Frontage Road (55.66%) were then applied to each corresponding location with landscaping improvements. The landscaping square footage being maintained by the District was provided by the City’s Public Works Department. The general benefit percentage for each street type was multiplied by the total square footage being maintained for such street. The general benefit square footage was summed for all street segments and divided into the total square footage of all landscaping maintenance. The result is the combined general benefit percentage. The following table details this calculation.

Street Name
Total Square
Footage
General Benefit
Percentage
General Benefit Square
Footage
Los Coches Creek 4,572 2.21% 101
Berryessa Creek 21,025 2.21% 465
Los Coches Street 24,747 55.66% 13,773
Sinclair Frontage 2,568 55.66% 1,429
Totals: 52,912 15,768
Landscaping General Benefit 29.80%

Based on the above calculations, the general benefit portion of the improved aesthetics and increased safety resulting from the landscaping improvements is estimated to be 29.80%.

8 City of Milpitas. (2013). Approved Development Projects. Retrieved from http://www.ci.milpitas.ca.gov/government/planning/proj_approved.asp 9 Trip Generation, 9th Edition: An Informational Report of the Institute of Transportation Engineers. (2012). Washington, DC: Institute of Transportation Engineers. 460
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Fiscal Year 2022/23 – LLMAD 98-1 Annual Report 12
Public at Large General Benefit
Given the location and nature of the improvements, it is very unlikely the public at large would seek out or use the landscaping improvements within the District. In addition, there are more direct routes to access the industrial complexes/businesses located to the south of the District than the 2 lane Los Coches Street and Sinclair Frontage Road. Nevertheless, it is perceivable that members of the public at large may pass- thru a portion of the landscaping improvements, even if it’s lost or leisure traffic. As such, general benefit of 2.00% has been assigned for the landscaping improvements to the public at large

4.4.1 COLLECTIVE DISTRICT-WIDE GENERAL BENEFIT
Since the District is comprised of improved aesthetics and increased safety benefits resulting from the collective landscaping improvements, the activity of both pedestrians and vehicles, and the public at large must be addressed in a collective form rather than independently. The sum of the calculated general benefits is the total general benefit related to all pass-thru traffic. This general benefit result is provided in the table below:

Residential Pass-thru General Benefit 29.80%
Public at Large General Benefit 2.00%
Total General Benefit 31.80%
The general benefit, which is the percentage of the total budget that must be funded through sources other than assessments, is 31.80%. The special benefit then, which is the percentage of the budget that may be funded by assessments, is 68.20%.

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City of Milpitas
Fiscal Year 2022/23 – LLMAD 98-1 Annual Report 13

5. METHOD OF ASSESSMENT

5.1 Method of Assessment Spread
All parcels in the District on which residential dwellings will be constructed specially benefit from the improvements to an equivalent extent. These parcels are therefore assessed on a per lot basis for the maintenance and operation of the District, including incidentals and appurtenances, and will include all the costs of maintenance and/or operating the improvements. As outlined in Section 4, the total amount of general benefit from the improvements is determined to be 31.80%.

The preliminary maximum assessment rate for Fiscal Year 2022/23 is $533.31. The actual assessment rate levied on each taxable parcel for Fiscal Year 2022/23 is $493.03.

Each year the maximum assessment rate shall be increased by the percentage change from April 1st of the prior year to April 1st of the current year by the U.S. Department of Labor, Bureau of Labor Statistics, Consumer Price Indexes, Pacific Cities and U.S. City Average, San Francisco-Oakland-Hayward. The April 1, 2022 CPI was not available at the time of writing of this report. For purposes of this report, the CPI increase was estimated by using the February 2022/23 CPI.

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Fiscal Year 2022/23 – LLMAD 98-1 Annual Report 14

5.2 Maximum Assessment Rates
The following table provides the historical maximum assessment rates for Fiscal Year 2000/01 through the current fiscal year:

Fiscal Year CPI Percentage Increase(1) Maximum Rate
2000/01 178.7 N/A $292.803
2001/02 189.1 5.82% 309.844
2002/03 193.0 2.06% 316.234
2003/04 197.3 2.23% 323.280
2004/05 198.3 0.51% 324.918
2005/06 202.5 2.12% 331.800
2006/07 208.9 3.16% 342.286
2007/08 215.842 3.32% 353.661
2008/09 222.074 2.89% 363.872
2009/10 223.854 0.80% 366.789
2010/11 227.697 1.72% 373.086
2011/12 234.121 2.82% 383.611
2012/13 238.985 2.08% 391.581
2013/14 244.675 2.38% 400.904
2014/15 251.495 2.79% 412.079
2015/16 257.622 2.44% 422.118
2016/17 264.565 2.70% 433.494
2017/18 274.589 3.79% 449.919
2018/19 283.422 3.22% 464.392
2019/20 294.801 4.01% 483.037
2020/21 298.074 1.11% 488.400
2021/22 309.419 3.81% 506.988
2022/23 320.195 5.19%(2) 533.318
(1) Percentage increase from April 1 of the prior year to April 1 of the current year in the US Department of Labor, Bureau of Labor Statistics, Consumer Price Index, Pacific Cities and US City Average, San Francisco-Oakland-Hayward. (2) The April 1, 2022 CPI was not available at the time of writing of this report. The Fiscal Year 2022/23 CPI increase was estimated using the February 2022/23 CPI.

5.3 Appeals
Any property owner who feels that the amount of their assessment is in error as a result of incorrect information being used to apply the foregoing method of spread, may file an appeal with the Finance Director of the City. Any such appeal is limited to correction of an assessment during the current or, if before July 1, the upcoming fiscal year. Upon the filing of any such appeal, the Finance Director shall promptly review the information provided by the property owner and if he/she finds that the assessment should be modified, he/she shall have the authority to make the appropriate changes in the assessment roll. If any such changes are provided after the assessment roll has been filed with the County for collection, the Finance Director is authorized to refund to the property owner the amount of any approved reduction.
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City of Milpitas
Fiscal Year 2022/23 – LLMAD 98-1 Annual Report 15

6. ASSESSMENT DIAGRAM

The following page provides a copy of the assessment diagram of the District. 464
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City of Milpitas
Fiscal Year 2022/23 – LLMAD 98-1 Annual Report 16

7. ASSESSMENT ROLL
Assessor’s parcel identification, for each lot or parcel within the District, shall be based on the Santa Clara County Assessor’s secured roll data for the applicable year in which this report is prepared and is incorporated herein by reference.

A listing of assessor’s parcels assessed within the District for Fiscal Year 2022/23, along with the assessment amounts, is on file in the office of the City Clerk and incorporated herein by reference. Based on County Assessor’s secured roll data, current assessor’s parcels, including corrected and/or new assessor’s parcels, will be submitted and/or resubmitted to the Santa Clara County Auditor/Controller. The annual assessment amount to be levied and collected for the resubmitted parcel(s) shall be determined in accordance with the method of apportionment and assessment rate approved in this report. Therefore, if a single assessor’s parcel has a status change in development, other land use change, or subdivides into multiple assessor’s parcels, the assessment amounts applied to each of the new assessor’s parcels shall be recalculated and applied according to the approved method of apportionment and assessment rate rather than a proportionate share of the original assessment amount.

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City of Milpitas
LLMAD No. 98-1
Final Billing Detail Report for Fiscal Year 2022/23
APN Assessment ID Situs Address Fiscal Year 2022/23 Levy 086-48-001 1 872 CAMERON CIR $493.02
086-48-002 2 868 CAMERON CIR 493.02
086-48-003 3 864 CAMERON CIR 493.02
086-48-004 4 860 CAMERON CIR 493.02
086-48-005 5 856 CAMERON CIR 493.02
086-48-006 6 852 CAMERON CIR 493.02
086-48-007 7 848 CAMERON CIR 493.02
086-48-008 8 844 CAMERON CIR 493.02
086-48-009 9 840 CAMERON CIR 493.02
086-48-010 10 836 CAMERON CIR 493.02
086-48-011 11 832 CAMERON CIR 493.02
086-48-012 12 828 CAMERON CIR 493.02
086-48-013 13 824 CAMERON CIR 493.02
086-48-014 14 820 CAMERON CIR 493.02
086-48-015 15 816 CAMERON CIR 493.02
086-48-016 16 812 CAMERON CIR 493.02
086-48-017 17 808 CAMERON CIR 493.02
086-48-018 18 804 CAMERON CIR 493.02
086-48-019 19 800 CAMERON CIR 493.02
086-48-020 20 1004 CAMERON PL 493.02
086-48-021 21 1000 CAMERON PL 493.02
086-48-022 22 996 CAMERON PL 493.02
086-48-023 23 992 CAMERON CIR 493.02
086-48-024 24 988 CAMERON CIR 493.02
086-48-025 25 984 CAMERON CIR 493.02
086-48-026 26 980 CAMERON CIR 493.02
086-48-027 27 976 CAMERON CIR 493.02
086-48-028 28 972 CAMERON CIR 493.02
086-48-029 29 968 CAMERON CIR 493.02
086-48-030 30 964 CAMERON CIR 493.02
086-48-031 31 960 CAMERON CIR 493.02
086-48-032 32 956 CAMERON CIR 493.02
086-48-033 33 952 CAMERON CIR 493.02
086-48-034 34 948 CAMERON CIR 493.02
086-48-035 35 944 CAMERON CIR 493.02
086-48-036 36 940 CAMERON CIR 493.02
086-48-037 37 936 CAMERON CIR 493.02
086-48-038 38 932 CAMERON CIR 493.02
086-48-039 39 928 CAMERON CIR 493.02
086-48-040 40 924 CAMERON CIR 493.02
086-48-041 41 920 CAMERON CIR 493.02
086-48-042 42 916 CAMERON CIR 493.02
Slight variances may occur due to rounding
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City of Milpitas
LLMAD No. 98-1
Final Billing Detail Report for Fiscal Year 2022/23
APN Assessment ID Situs Address Fiscal Year 2022/23 Levy 086-48-043 43 912 CAMERON CIR 493.02
086-48-044 44 908 CAMERON CIR 493.02
086-48-045 45 904 CAMERON CIR 493.02
086-48-046 46 900 CAMERON CIR 493.02
086-48-047 47 896 CAMERON CIR 493.02
086-48-048 48 892 CAMERON CIR 493.02
086-48-049 49 888 CAMERON CIR 493.02
086-48-050 50 884 CAMERON CIR 493.02
086-48-051 51 880 CAMERON CIR 493.02
086-48-052 52 876 CAMERON CIR 493.02
086-48-053 53 899 CAMERON CIR 493.02
086-48-054 54 903 CAMERON CIR 493.02
086-48-055 55 907 CAMERON CIR 493.02
086-48-056 56 911 CAMERON CIR 493.02
086-48-057 57 915 CAMERON CIR 493.02
086-48-058 58 211 CAMERON CT 493.02
086-48-059 59 203 CAMERON CT 493.02
086-48-060 60 195 CAMERON CT 493.02
086-48-061 61 200 CAMERON CT 493.02
086-48-062 62 208 CAMERON CT 493.02
086-48-063 63 216 CAMERON CT 493.02
086-48-064 64 207 WHITE CT 493.02
086-48-065 65 199 WHITE CT 493.02
086-48-066 66 191 WHITE CT 493.02
086-48-067 67 183 ALLEN CT 493.02
086-48-068 68 175 ALLEN CT 493.02
086-48-069 69 180 ALLEN CT 493.02
086-48-070 70 188 ALLEN CT 493.02
086-48-071 71 196 WHITE CT 493.02
086-48-072 72 204 WHITE CT 493.02
086-48-073 73 212 WHITE CT 493.02
086-48-074 74 203 KING CT 493.02
086-48-075 75 195 KING CT 493.02
086-48-076 76 187 KING CT 493.02
086-48-077 77 179 BRANDT CT 493.02
086-48-078 78 171 BRANDT CT 493.02
086-48-079 79 176 BRANDT CT 493.02
086-48-080 80 184 BRANDT CT 493.02
086-48-081 81 192 KING CT 493.02
086-48-082 82 200 KING CT 493.02
086-48-083 83 208 KING CT 493.02
086-48-084 84 199 DOUGLAS CT 493.02
Slight variances may occur due to rounding
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City of Milpitas
LLMAD No. 98-1
Final Billing Detail Report for Fiscal Year 2022/23
APN Assessment ID Situs Address Fiscal Year 2022/23 Levy 086-48-085 85 191 DOUGLAS CT 493.02
086-48-086 86 183 DOUGLAS CT 493.02
086-48-087 87 175 HOBBS CT 493.02
086-48-088 88 167 HOBBS CT 493.02
086-48-089 89 174 HOBBS CT 493.02
086-48-090 90 182 HOBBS CT 493.02
086-48-091 91 190 DOUGLAS CT 493.02
086-48-092 92 198 DOUGLAS CT 493.02
086-48-093 93 206 DOUGLAS CT 493.02
086-48-094 94 991 CAMERON CIR 493.02
086-48-095 95 995 CAMERON CIR 493.02
086-48-096 96 811 CAMERON CIR 493.02
086-48-097 97 815 CAMERON CIR 493.02
086-48-098 98 831 CAMERON CIR 493.02
$48,315.9698 Accounts
$48,315.9698 Total Accounts
Slight variances may occur due to rounding
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HILLVIEW

CAMERON
ST

PL (PVT)
DR
I - 680
LOS COCHES ST.

SINCLAIR FRONTAGE RD.

BERRYESSA CREEK
LANDSCAPING MAINTENANCE DISTRICT (LMD) 98-1

CITY OF MILPITAS
(N.T.S.)
2022-202
3 FISCAL YEAR LANDSCAPE AREA FUNDED FOR MAINTENANCE
470
Item # 29.

CITY OF MILPITAS

AGENDA REPORT
(AR)

Item Title: Conduct a Public Hearing and Adopt a Resolution Confirming the Assessment and Ordering the Levy for the Landscaping and Lighting Maintenance Assessment District No. 95-1, McCarthy Ranch for Fiscal Year 2022-23 (Staff Contact Steve Erickson, Engineering Director, 408-586-3301) Category: Public Hearings-Community Development
Meeting Date: 6/21/2022
Recommendation: Open the public hearing, receive any comments, and move to close the hearing following any testimony, and Adopt a Resolution confirming the assessment and ordering the levy for Landscaping and Lighting Maintenance Assessment District No. 95-1, McCarthy Ranch for Fiscal Year 2022-23.

Background:

Landscaping and Lighting Maintenance Assessment District No. 95-1, McCarthy Ranch (LLMD 95-1) provides for the maintenance and improvement of public landscaping, irrigation systems, pedestrian lighting, gateway columns and entry signs along portions of North McCarthy Boulevard and the Ranch Drive gateway between State Route 237 and Dixon Landing Road in the areas as shown on the attached location map attached.

Analysis:

On May 17, 2022, the City Council adopted Resolution No.9150 approving the Annual Engineer’s Report and adopted Resolution No.9151 declaring its intention to levy and collect assessment for Fiscal Year 2022-23 for the Landscaping and Lighting Maintenance Assessment District No. 95-1.

An annual public hearing is necessary to adopt a resolution confirming the assessment and ordering the levy for the Landscape and Lighting Maintenance Assessment District 95-1 for Fiscal Year 2022-23 (Attachment 1), and the Annual Engineer’s Report (Attachment 2) to provide funds for the district. The total assessment for fiscal year 2022-23 is $0.0349 per lot square foot, with an assessment rate not exceeding the maximum rate per square foot. The FY 2022-23 rate is approximately 4.49% higher than the previous year FY 2021-22 rate of $0.03330.

Policy Alternatives:

Alternative 1:

Not approve resolution confirming the assessment and ordering the levy for LLMD 95-1.

Pros: None

Cons: The Landscaping and Lighting Act of 1972 requires the legislative body to adopt a resolution confirming the diagram and assessment, not adopting a resolution of confirmation would jeopardize the City’s ability to collect assessments for the maintenance and upkeep of LLMD 95-1.

Reason not recommended: To allow for the continued maintenance of LLMD 95-1, staff recommends approving the resolution confirming the assessment and ordering the levy for fiscal year 2022-23.

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Fiscal Impact:

The levy and collection of assessments provides a funding resource for the City to improve and maintain public landscaping, irrigation systems, pedestrian lighting, gateway columns and entry signs within LLMD 95-1 McCarthy Ranch.

California Environmental Quality Act:

Levy and collection of assessment is not considered a project under CEQA as there will be no direct or reasonably foreseeable indirect physical change in the environment.

Recommendation:

1. Open the public hearing, receive any comments, and move to close the hearing following any testimony.

2. Adopt a Resolution confirming the assessment and ordering the levy for Landscaping and Lighting Maintenance Assessment District No. 95-1, McCarthy Ranch for Fiscal Year 2022-23.

Attachments:
a) Resolution
b) Annual Engineer’s Report
c) Location Map

472
Item # 30.

RESOLUTION NO. 9151

A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF MILPITAS CONFIRMING THE

ASSESSMENT AND ORDERING THE LEVY FOR THE LANDSCAPING AND LIGHTING MAINTENANCE ASSESSMENT DISTRICT NO. 95-1 FOR FISCAL YEAR 2022-23

WHEREAS, the City Council previously completed its proceedings in accordance with and pursuant to the Landscaping and Lighting Act of 1972, Part 2, Division 15 of the California Streets and Highways Code (commencing with Section 22500) (the “Act”) to establish the Landscaping and L ighting Maintenance Assessment District (the “Assessment District”); and

WHEREAS, the City Council has retained NBS for the purpose of assisting with the annual levy of the Assessment District, and the preparation and filing of an Annual Report; and

WHEREAS, the City Council has, by previous resolution, declared its intention to hold a Public Hearing concerning the levy and collection of assessments within the Assessment District; and

WHEREAS, a Public Hearing has been held and concluded and notice thereof was duly given in accordance with Section 22626 of the Act; and

WHEREAS, at the time and place specified in the Resolution of Intention the City Council conducted such hearing and considered all objections to the assessment.

NOW, THEREFORE, the City Council of the City of Milpitas hereby finds, determines, and resolves as follows:

1. Confirmation of Assessment and Diagram: The City Council hereby confirms the assessment and the diagram as is described in full detail in the Annual Report on file with the City Clerk.

2. Levy of Assessment: Pursuant to Section 22631 of the Act, the adoption of this R esolution shall constitute the levy of an assessment for the fiscal year commencing July 1, 2022 and ending June 30, 2023.

3. Ordering of the Levy: The City Council hereby orders NBS to prepare and submit the levy of assessments to Santa Clara County for placement on the Fiscal Year 2022-23 secured property tax roll.

PASSED AND ADOPTED this _____ day of ____________, 2022, by the following vote:

AYES:

NOES:

ABSENT:

ABSTAIN:

ATTEST: APPROVED:

________________________ ________________________
Wendy Wood, City Clerk Rich Tran, Mayor

APPROVED AS TO FORM:

___________________________
Michael Mutaliplassi, City Attorney
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Fiscal Year 2022/23 Annual Report For:

Landscaping and Lighting Maintenance
Assessment District No. 95-1
April 2022

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CITY OF MILPITAS
LANDSCAPING AND LIGHTING MAINTENANCE ASSESSMENT DISTRICT NO. 95-1 455 East Calaveras Boulevard
Milpitas, California 95035
Phone (408) 586-3000

CITY COUNCIL
Rich Tran, Mayor
Carmen Montano, Vice-Mayor
Evelyn Chua, Council Member
Karina R. Dominguez, Council Member
Anthony Phan, Council Member

CITY STAFF
Steve Erickson, PE, Engineering Director/City Engineer
Lauren Lai, Finance Director
Tony Ndah, Public Works Director

NBS
Tim Seufert, Client Services Director
Adina McCargo, Project Manager

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TABLE OF CONTENTS

1. Engineer’s Letter ............................................................................................................. 1

2. Plans and Specifications .................................................................................................. 3

2.1 Location of Improvements ........................................................................................ 3

2.2 Landscaping Improvements ...................................................................................... 3

2.3 Capital Improvements ............................................................................................... 4

2.4 Overhead ................................................................................................................... 4

3. Estimate of Costs ............................................................................................................ 5

3.1 District Budget ........................................................................................................... 5

4. Special and General Benefit ............................................................................................ 7

4.1 Identification of Benefit ............................................................................................ 7

4.2 Special Benefits Identified ......................................................................................... 7

4.3 General Benefits Identified ....................................................................................... 8

4.4 Quantification of Benefit ........................................................................................... 8

4.5 Special Benefit Trips ................................................................................................ 12

5. Method of Assessment ................................................................................................. 15

5.1 Introduction ............................................................................................................. 15

5.2 Method of Assessment Spread ............................................................................... 15

5.3 Maximum Assessment Rates .................................................................................. 16

5.4 Appeals .................................................................................................................... 16

6. Assessment Diagram ..................................................................................................... 17

7. Assessment Roll ............................................................................................................ 18

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Fiscal Year 2022/23 – LLMAD 95-1 Annual Report 1

1. ENGINEER’S LETTER
WHEREAS, in 1995 the City Council of the City of Milpitas (the “City”), State of California, under the Landscaping and Lighting Act of 1972 (the “Act”), created the City of Milpitas Landscaping and Lighting Maintenance Assessment District No. 95-1 (the “District”) in order to provide for the continued maintenance, operation, and administration of various improvements within the boundaries of the District; and
WHEREAS, the City Council has directed NBS to prepare and file a report for Fiscal Year 2022/23 in accordance with Chapter 1, Article 4 of the Act presenting plans and specifications describing the general nature, location and extent of the improvements to be maintained; an estimate of the costs to maintain, operate, and service the improvements for the District for the referenced fiscal year; a diagram for the District showing the area and properties to be assessed; and an assessment of the estimated costs to maintain and service the improvements, stating the net amount to be assessed upon all assessable lots or parcels within the District in proportion to the special benefit received.

NOW THEREFORE, the following assessments have been calculated in accordance with the assessment methodology adopted and approved by the City Council at the time of District formation, and are made to cover the portion of the estimated costs of maintenance, operation, and servicing of the improvements, to be paid by the assessable real property within the District in proportion to the special benefit received:

District Parcels
2022/23
Maximum Assessment
Rate per Lot Sq. Ft.(1)
2022/23
Actual Assessment
Rate per Lot Sq. Ft.
2022/23
Net Amount to be
Assessed(2)(3)
LLMAD 95-1 44 $0.0516 $0.0349 $411,156
(1) The April 1, 2022 CPI was not available at the time of writing of this report. The Fiscal Year 2022/23 CPI increase was estimated using the February 2022/23 CPI.
(2) Amounts placed on the tax roll include the 1% Santa Clara County Collection Fee. (3) This amount is only an estimate and does not reflect the final billed amount with rounding adjustments. Refer to Section 7 for the rounded figure.

I identified all parcels which will have a special benefit conferred upon them from the improvements described in District’s Plans and Specifications section of this Engineer’s Report (the “Benefited Parcels”).

For particulars as to the identification of said parcels, reference is made to the Assessment Diagram, a copy of which is on file in the office of the City Clerk.

I have assessed the costs and expenses of the improvements upon the Benefited Parcels. In making such assessment:
a. The proportionate special benefit derived by each Benefited Parcel from the improvements was determined in relationship to the entirety of the maintenance costs of the improvements; b. No assessment has been imposed on any Benefited Parcel which exceeds the reasonable cost of the proportional special benefit conferred on such parcel from the improvements; and c. Any general benefits from the improvements have been separated from the special benefits and only special benefits have been assessed.
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I, the undersigned, respectfully submit the enclosed Engineer’s Report and, to the best of my knowledge, information and belief, the Engineer’s Report, Assessments, and the Assessment Diagrams herein have been prepared and computed in accordance with the order of the City Council of the City of Milpitas, the Act, and Article XIIID.

Steven Erickson, PE
Engineering Director/City Engineer
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Fiscal Year 2022/23 – LLMAD 95-1 Annual Report 3

2. PLANS AND SPECIFICATIONS
The District provides for the continued administration, maintenance, operation, and servicing of various improvements located within the public right-of-way and dedicated easements within the boundaries of the District.

2.1 Location of Improvements
The District is located on the west side of the City of Milpitas, bounded on the east by State Route 880, on the west by Coyote Creek, on the south by State Route 237, and on the north by Dixon Landing Road. The improvements maintained include public landscaping and irrigation improvements, including jogging paths, pedestrian lighting, gateway improvements, and entry signage, which are primarily situated within the public right-of-way and dedicated public easements within the District.

2.2 Landscaping Improvements
Landscaping, pedestrian lighting, gateway, and signage improvements were installed along the roadways and sidewalks within the District to enhance the overall visual appearance for adjacent parcels.

The improvements within the District consist of the maintenance and installation of any or all public landscaping and irrigation improvements adjacent to curbs of the following described streets, including jogging paths, planter walls, grass berms, pedestrian lighting and appurtenant irrigation systems, ornamental planting including lawns, shrubs, and trees; installation and maintenance of gateway columns and entry signs. Such maintenance includes all necessary repairs, replacements, water, electric current, spraying, care, supervision, debris removal and all other items of work necessary and incidental for property maintenance and operation thereof. The landscaping, irrigation, pedestrian lighting, gateway, and signage improvements are collectively referred to as “landscaping improvements.” All such work will be performed in the following areas:

2.2.1 N. MCCARTHY BOULEVARD

1. A strip of land including an earth berm approximately 50 feet in width from face of each curb line, from the southerly connection with Ranch Drive northerly 2,400 feet, more or less, to the northerly connection with Ranch Drive. A strip of land including a grass berm approximately 35 feet in width, west of the face of westerly curb, along the West Side of N. McCarthy Boulevard, from the southerly connection with Ranch Drive, northerly 2,400 feet, more or less. The initial phase includes a strip of land 6 feet wide on the west side of McCarthy Boulevard.

2. Commencing at a location approximately 2,400 feet north of State Route 237 thence proceeding north to the northern boundary of Lands of N. McCarthy, 7,800 feet more or less, a strip of land approximately 27 to 34 feet in width on each side along the east and west sides of McCarthy Boulevard between the northerly connection with Ranch Drive and Dixon Landing Road.

3. A median island from the southerly intersection with Ranch Drive northerly to the intersection with Dixon Landing Road.

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4. Gateway Improvements, at the southerly intersection of N. McCarthy Boulevard and Ranch Drive and southerly of Bridge No. 1 along N. McCarthy Boulevard, including curved stone planter walls, gateway columns with entry sign appurtenant mounding ornamental plantings including flat work, trees and ground cover, irrigation systems; all as shown on landscape plans.

5. Lighting costs in the District are limited to the supplemental pedestrian lights installed on the east side of McCarthy Boulevard between the two intersections at Ranch Drive and McCarthy Boulevard. The conventional lighting along McCarthy Boulevard is not included. There also exists decorative up-lighting for the Gateway Towers in other areas near the southern Ranch Drive intersection of McCarthy.

2.2.2 MILPITAS ENTRY SIGN

1. City of Milpitas Entry Identification Sign along N. McCarthy Blvd., including walls, columns, lighting, and other appurtenances.

2.2.3 RANCH DRIVE

1. Commencing at a Northerly location where the right-of-way of Ranch Drive is contiguous with the right-of-way of Interstate 880, thence southerly, a strip of land approximately 10 feet in width measured from the east face of curb of Ranch Drive, from the northerly connection with Interstate 880 and Ranch Drive, southerly 630 feet, more or less, thence 405 feet south to the southerly end of Gateway location, varying in width from 10 feet to 132 feet, more or less.

2. Gateway Improvements, at the southerly connection of Ranch Drive and Interstate 880, including curved stone planter walls, gateway columns with entry sign appurtenant mounding ornamental plantings including flat work, trees and ground cover, irrigation systems; all as shown on landscape plans (Part A), except the Shopping Center’s Monument Sign. As mentioned above, there also exists decorative up-lighting for the Gateway Towers in other areas near the southern Ranch Drive intersection of McCarthy.

2.3 Capital Improvements
In Fiscal Year 2021/22, the City initiated the design and construction of landscape and irrigation renovation on N. McCarthy Blvd. between State Route 237 and Dixon Landing Road and a portion of Ranch Drive.

Landscape and irrigation renovation design and construction are scheduled to start in 2022.

2.4 Overhead
In addition to the hard costs of maintaining the improvements mentioned above, the City will incur costs for staff time and expenses related to the management and maintenance of the improvements within the District. Staff time includes oversight and coordination of both City and contractor provided services, annual tax roll preparation, and addressing property owner questions and concerns. These activities are directly related to the maintenance of the improvements, and without them the improvements could not be efficiently completed or properly maintained on an ongoing basis. 480
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Fiscal Year 2022/23 – LLMAD 95-1 Annual Report 5

3. ESTIMATE OF COSTS
The estimated costs of maintenance and servicing of the improvements as described in the Plans and Specifications are summarized below.

3.1 District Budget
The Fiscal Year 2022/23 estimated cost budget for the maintenance and servicing of the improvements is as follows:

Description Fiscal Year 2022/23 Budget
Maintenance Staff and Contract Services(1) $270,000
Capital Equipment 0
Supplies 35,800
Utilities (Water, Electricity) 92,500
Reserve Fund 25,500
Capital Improvement Program 0
Maintenance Costs $423,800

NBS $4,350
City Staff District Administration 400
County Auditor-Controller Fee(2) 3,966
District Specific Costs $8,716

Total District Costs $432,516
General Benefit Contribution(3) (21,360)
Operating Reserve Contribution 0
Net Amount to be Assessed $411,156

Total District Square Footage(4) 11,792,520
Rate per Square Foot(5)(6) $0.0349
Maximum Rate Per Square Foot – 2022/23(7) $0.0516
(1) Fiscal 2022/23 Landscape Maintenance Contract Services includes Terracare and Irvine Company. (2) County Auditor-Controller Fee is currently 1% of the total levy submittal. (3) General Benefit Contribution is not applied to District Specific Costs as these are special benefits to the District. (4) Total District Square Footage includes the 50% reduction for Parcel 5-7 (Sewer Main Pump Station) and Parcel 5-3C (Storm Pump Station).
(5) The Rate per Square Foot equals the Net Amount to be Assessed / Total District Square Footage. (6) The assessed rate cannot exceed the maximum rate.
(7) The April 1, 2022 CPI was not available at the time of writing of this report. The Fiscal Year 2022/23 CPI increase was estimated by using the February 2022/23 CPI.

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3.1.1 OPERATING RESERVE
It is the intent of the City to maintain an operating reserve which shall not exceed the estimated costs of maintenance and servicing of the improvements prior to December 10 of the fiscal year, or when the City expects to receive its apportionment of special assessments from the County, whichever is later. The operating reserve balance information for the District is as follows:

Estimated Fiscal Year Ending 6/30/2022 Operating Reserve Cash Balance $75,000 Operating Reserve Collection for Fiscal Year 2022/23 25,500 Estimated Fiscal Year Ending 6/30/2023 Operating Reserve Cash Balance $100,500

3.1.2 CAPITAL IMPROVEMENT BUDGET
The City will begin the design and construction of landscape and irrigation renovation on N. McCarthy Blvd. between State Route 237 and Dixon Landing Road and a portion of Ranch Drive in 2022. As of December 31, 2021, the balance available for the Capital Improvement Project was $520,000. The City will utilize these funds to finance the project.

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4. SPECIAL AND GENERAL BENEFIT
The improvements defined in Section 2 are expected to confer certain special benefits to parcels within the District. The special benefits are described in this section. Figures in this section are derived from a Special v. General Benefit Analysis performed in Fiscal Year 2020/21.

4.1 Identification of Benefit
Section 4 of Article XIIID of the California Constitution provides that once a local agency which proposes to impose assessments on property has identified those parcels that will have special benefits conferred upon them and upon which an assessment will be imposed, the local agency must next “separate the general benefits from the special benefits conferred,” and only the special benefits can be included in the amount of the assessments imposed.

4.2 Special Benefits Identified
The improvements described in Section 2 are expected to confer certain special benefits to parcels within the District. The special benefits conferred to property within the District can be grouped into three primary benefit categories: aesthetic benefit, safety benefit, and economic benefit. The three District benefit categories are further expanded upon below.
• Improved Aesthetics: The aesthetic benefit relates to the increase in the overall aesthetics as a result of the ongoing maintenance, servicing, and operation of the improvements within the District. The landscaping improvements enhance the overall image and desirability of the properties within the District. Street landscaping improvements improve the livability, commercial activity, appearance, and desirability for properties within the District. Regular maintenance ensures that the improvements do not reach a state of deterioration or disrepair so as to be materially detrimental to properties adjacent to or in close proximity to the improvements. The overall appeal of the District is enhanced when improvements are in place and kept in a healthy and satisfactory condition. Conversely, appeal decreases when improvements are not well- maintained, unsafe, or destroyed by the elements or vandalism. Streetscapes have a significant effect on how people view and interact with their community.1 With streetscapes that are safe and inviting, people are more likely to walk, which can help reduce automobile traffic, improve public health, stimulate local economic activity, and attract residents and visitors to the community.2 • Increased Safety: Well maintained areas mitigate crime, especially vandalism, and enhance pedestrian safety. A recent study found that after landscape improvements were installed, there was a 46% decrease in crash rates across urban arterial and highway sites and a second study reviewed found a 5% to 20% reduction in mid-block crashes after trees and planters in urban arterial roads were put in place. In addition, there is less graffiti, vandalism, and littering in outdoor spaces with natural landscapes than in comparable plant-less spaces. 3 The Victoria

1 Victoria Transpor t Policy Institute. (2011). Community Livability. Helping to Create Attractive, Safe, Cohesive Communities.

Retrieved from http://www.vtpi.org/tdm/tdm97.htm.
2 Ibid.
3 Wolf, Kathleen L. (2010). Safe Streets – A Literature Review. In: Green Cities: Good Health (www.greenhealth.washington.edu).

College of the Environment, University of Washington.
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Transport Policy Institute has found that streetscapes reduce traffic speeds and when combined with improved pedestrian crossing conditions can significantly reduce collisions. 4 • Economic Activity: Well maintained street landscape improvements not only make adjacent properties appear more stable and prosperous but can spur investment in the property. The National Complete Streets Coalition notes that street design that is inclusive of all modes of transportation, where appropriate, not only improves conditions for existing businesses, but also is a proven method for revitalizing an area and attracting new development. 5 Landscaped sidewalks create an inviting place for customers to shop and do business. 6 Well-maintained and safe District areas will encourage an increase in the overall pedestrian activity. The area will become more pedestrian friendly, thus improving the retail environment by encouraging individuals to shop, dine, and stay within the District boundaries. The District will provide a cleaner more inviting environment to businesses and consumers which will attract, retain and expand the retail and business climate throughout. The effort will reduce vacancy rates and increase lease rates and utilization of property within the District.

4.3 General Benefits Identified
Section 4 of Article XIIID of the California Constitution provides that once a local agency which proposes to impose assessments on property has identified those parcels that will have special benefits conferred upon them and upon which an assessment will be imposed, the local agency must next “separate the general benefits from the special benefits conferred,” and only the special benefits can be included in the amount of the assessments imposed.

General benefit is an overall and similar benefit to the public at large resulting from the maintenance of the District’s improvements provided by the assessments levied. The improvements to be maintained by the District are located within the District boundaries only. There will be no District maintenance activities provided for improvements located outside of the District boundaries.

The ongoing maintenance of the District improvements will provide aesthetic, safety and economic activity benefits to the property within the District. However, it is recognized that the ongoing maintenance activities will also provide a level of benefit to some property within proximity to the District, as well as individuals passing through. Therefore, the general benefit created as a result of the District maintenance activities has been considered.

4.4 Quantification of Benefit
As a result of the maintenance and operation of the improvements, there will be a level of general benefit to people that do not work or intend to conduct business within the District. In order for property within the District to be assessed only for that portion of special benefits received from the District’s maintenance

4 Victoria Transport Policy Institute. (2011). Community Livability. Helpin g to Create Attractive, Safe, Cohesive Communities.

Retrieved from http://www.vtpi.org/tdm/tdm97.htm.
5 Pugliese, Philip. (2008). Complete Streets provide all the elements of multi-modal transportation. Retrieved from http://www.americantrails.org/resources/trans/completestreets08.html 6 U.S Department of Transportation. Federal Highway Administration. (2001). Designing Sidewalks and Trails for Access, Part II of II: Best Practices Design Guide. Retrieved from http://www.fhwa. dot. gov/ environment/bicycle_pedestrian/publications/sidewalk2/
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activities, general benefits provided by the ongoing maintenance of the improvements needs to be quantified. The amount of general benefit that is provided from the District’s maintenance activities cannot be funded via property owners’ assessments.

Based upon the City’s General Plan, the streets within the City are classified into one of the following categories: freeway, expressway, arterial, collector or local streets. The landscaping improvements are primarily located along N McCarthy Boulevard and Ranch Drive and situated within the public rights-of- way. The portion of the maintained landscaping that is located along N McCarthy Boulevard (classified as an arterial street) provides some general benefit to pass-through traffic.

Arterial streets are intended to provide a higher degree of mobility and generally serve longer vehicle trips.

The landscape improvements within the District boundaries not only serve the parcels in the immediate vicinity, but persons who live outside of the District and are passing by. The City’s most recent traffic study7 completed in 2016 does not identify the percentage of traffic, which is pass-through traffic, but it does provide an estimated number of daily trips for N McCarthy Boulevard at the entrance of the District.

However, the daily trip count estimate is lower than the trip count utilized in the 2015 findings report. This would not be expected with the increase in development to this area. Therefore, In the absence of a more recent reading of traffic along N. McCarthy Boulevard, the 2015 average number of daily trips of 35,050 per the General Plan has been utilized for the base trip count.

In order to account for the estimated increase in daily average trips as a result of the increased development, the City commissioned a traffic study for each new development. Per the traffic studies, it is estimated there will be an increase of 9,156 average daily trips. Adding this increase to the 35,050 previously identified above, the estimated number of average vehicles per day is 44,206 as shown below.

Street Name
Average Number of
Vehicles per Day
N McCarthy Boulevard – between SR 237 and Ranch Drive 44,206

Before the determination and allocation of the percentage of special and general benefit for the District can be made, the estimated pass-through traffic must be computed. The pass-through trips are vehicles driving along the maintained streets for a portion of their trips, but not working, shopping or conducting business in the District or benefiting from the landscaping improvements in place.

Research consistently shows that developments with multiple land uses that make walking safe and convenient and are near other development, allow residents and workers to drive significantly less if they choose. While this District is not a mixed-use development, there are multiple land uses adjacent to one another. Therefore, treating this development area as though the uses were separated and accessible only by car would result in inflated trip counts in comparison to conventional, single-use developments.

In lieu of having a comprehensive traffic study that identifies the pass-through traffic, the estimated number of special benefit trips for each parcel has been determined using the average daily trips according

7 City of Milpitas. (2016 Traffic Study). Retrieved from City’s Assistant Traffic Engineer 485
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to the ITE Trip Generation Report, 9th Edition8 and the 2010 NCHRP Report 684 Enhancing Trip Capture Estimation for Mixed-use Developments9.

Utilizing the ITE Trip Generation Report, each parcel within the District was assigned an average daily number of special benefit trips using the parcel’s land use, building size or number of units. Further, to ensure the number of trips generated by the parcels has not been overstated, the percentage of total trips that are made internally within the development has been considered. Using the 2010 NCHRP Report 684 Enhancing Trip Capture Estimation for Mixed-Use Developments, the total special benefit trips have been reduced by approximately 31% (19,258 trips) to account for internal trips between the various businesses within the District. The total number of special benefit trips is therefore 42,864 as shown below.

8 Trip Generation, 9th Edition: An Informational Report of the Institute of Transportation Engineers. (2012) Washington, DC: Institute of Transportation Engineers.
9 Bochner, Brian S., Hooper, Kevin, Sperry, Benjamin and Dunphy, Robert. National Cooperative Highway Research Program, Transportation Research Board of National Academies (2011). NCHRP Report 684 Enhancing Trip Capture Estimation for Mixed - Use Developments. Retrieved from onlinepubs.trb.org/onlinepubs/nchrp/nchrp_rpt_684.pdf 486
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Fiscal Year 2022/23 – LLMAD 95-1 Annual Report 11

Property Type Combined Trip Generations
Retail (ITE Land Uses 815, 820, 869) 24,978.76
Office (ITE Land Uses 710, 714, 750) 15,832.41
Industrial/Warehousing (ITE Land Uses
140, 150, 151) 8,660.43
Fast-Food Restaurant w/ drive thru (ITE
Land Use 934) 3,925.30
Gas Station (ITE Land Use 945) 3,758.16
Restaurant (ITE Land Uses 931, 932) 3,710.03
Hotel (ITE Land Use 310) 1,256.82
Total Trips 62,121.92
Internal Trip Reduction1 (19,257.79)
Total Adjusted Special Benefit Trips 42,864.12
(1) The internal trip rate percentage was calculated by using the NCHRP 684 Internal Rate Capture Estimation Tool.10

The total of all special benefit trips was removed from the average number of vehicles per day traveling within the District to estimate the number of pass-through trips daily.

Street Name
Average Number
of Vehicles
per Day
Less:

Estimated Special
Benefit Trips
Estimated Number
of Pass
Through Trips
Estimated %
General
Benefit
McCarthy Blvd. 44,206 42,864 1,342 3.04%

Based on the above calculations, the general benefit portion of the improved aesthetics, increased safety, and economic activity benefits resulting from the landscaping improvements is estimated to be 3.04%.

Pass-thru Vehicle General Benefit 3.04%

The commonly accepted distance people will walk for public transportation, goods and services is one- quarter mile.11 However, based on the location of the District, and given that it is bounded by State Route 880 and 237, and Coyote Creek, there is not an efficient or practical means of walking into the District.

Although unlikely, a person may decide to use the paths within the District, and as such the general benefit portion of the improved aesthetics, increased safety, and economic activity benefits resulting from the landscaping improvements is estimated to be 1.00%.

Pass-thru Walking General Benefit 1.00%

An estimated 1% of all US trips are made by bicycle12. Although the District is bounded by State Route 880 and 237, and Coyote Creek, there is a bike lane on N McCarthy Boulevard and a bike path along Coyote

10 Ibid.
11 Walkscore. (2014). Walk Score Methodology. Retrieved from http://www.walkscore.com/methodology.shtml 12 U.S Department of Transportation. Federal Highway Administration. (2011). Summary of Travel Trends: 2009 National Household Travel Survey. (Report No. FHWA-PL-11-022). Retrieved from http://nhts.ornl.gov 487
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Creek13. According to the National Household Travel Surveys, 49% of bike trips are for recreation, exercise, and sports14. As result of the District maintenance activities, there will be a level of general benefit to bicycle traffic that is not associated with property in the District. As such the general benefit portion of the improved aesthetics, increased safety, and economic activity benefits resulting from the landscaping improvements is estimated to be .50%, rounded up to 1.00%.

Pass-thru Biking General Benefit 1.00%

Collective District-Wide General Benefit
Since the District is comprised of improved aesthetics, safety, and economic activity benefits resulting from the collective landscaping improvements, the activity of both pedestrians and vehicles must be addressed in a collective form rather than independently. The sum of the calculated general benefits is the total general benefit related to vehicle, walking, and biking pass-thru traffic. This general benefit result is provided in the table below:

Pass-thru Vehicle General Benefit 3.04%
Pass-thru Walking General Benefit 1.00%
Pass-thru Biking General Benefit 1.00%
Total General Benefit 5.04%

The general benefit, which is the percentage of the total budget that must be funded through sources other than assessments, is 5.04%. The special benefit then, which is the percentage of the budget that may be funded by assessments, is 95.00%. This general benefit percentage is in line with the level of general benefit determined by the assessment engineer at formation of the District (less than 10%).

4.5 Special Benefit Trips
The detailed breakdown of the estimated special benefit trips for ea ch parcel in the District is shown in the following table.

13 City of Milpitas. (2002). General Plan. Retrieved from http://www.ci.milpitas.ca.gov 14 Pucher, J., Buehler R., Meron, F., and Bauman, A. American Journals of Public Health, Supplement 1, Vol 101, No S1 (2011).

Walking and Cycling in the United States, 2001-2009: Evidence from the National Household Travel Surveys. Retrieved from http://www.ncbi.nlm.nih.gov/pubmed/21551387
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Fiscal Year 2022/23 – LLMAD 95-1 Annual Report 13
Assmt ID
Assessor’s
Parcel
Number Land Use Description Acreage
Gross
Leasable
Area
Average
Trip Rate1
Estimated # of
Daily Special
Benefit Trips2
1-1A-1 022-54-016 710 - General office 1.05 8,500 11.03 93.76 1-1A-2 022-54-017(3) 310 – Hotel 3.29 83,310 8.17 680.64 1-1A-3 022-54-018(3) 310 – Hotel 2.31 70,524 8.17 576.18 1-1A-4 022-54-019 934 - Fast Food 0.19 0.00 496.12 0.00 1-1B 022-54-008 934 - Fast Food 0.78 2,912 496.12 1,444.70 1-2 022-54-002 820 - Shopping Center 0.58 5,600 42.70 239.12 1-3 022-54-003 932 - High Vol. Restaurant 1.02 5,465 127.15 694.87 1-4A 022-54-009 869 - Home Superstore 8.47 86,250 20.00 1,725.00 1-4B 022-54-012 820 - Shopping Center 3.02 15,000 42.70 640.50 1-4C 022-54-013 820 - Shopping Center 0.23 10,000 42.70 427.00 1-4D 022-54-015 931 - Quality Restaurant 1.78 8,285 89.95 745.24 1-4E 022-54-014 932 - High Vol. Restaurant 0.64 3,710 127.15 471.73 1-4F 022-54-011 820 - Shopping Center 1.31 9,100 42.70 388.57 1-4G 022-54-010 931 - Quality Restaurant 1.03 7,476 89.95 672.47 2-1 022-53-001 931 - Quality Restaurant 0.75 6,500 89.95 584.68 2-2 022-53-002 820 - Shopping Center 1.23 15,020 42.70 641.35 2-3 022-53-003 820 - Shopping Center 0.76 12,000 42.70 512.40 2-4 022-53-004 934 - Fast Food 0.6 2,000 496.12 992.24 2-5 022-53-005 934 - Fast Food 0.74 3,000 496.12 1,488.36 2-6 022-53-006 820 – Shopping Center 1.19 51,250 45.04 2,308.30 2-7 022-53-007 820 - Shopping Center 21.92 187,134 42.70 7,990.62 3 022-29-016 815 - Discount Superstore 14.56 125,000 50.75 6,343.75 4-1A-1 022-56-005 714 - Corp Headquarters 2.04 115,753 7.98 923.71 4-1A-2 022-56-006 714 - Corp Headquarters 2.06 174,483 7.98 1,392.37 4-1A-3 022-56-007 714 - Corp Headquarters 2.07 174,483 7.98 1,392.37 4-1A-4 022-56-008 Undeveloped 34.52 - - -
4-1A-5 022-56-009 Parking Lot 24.32 - - -
4-1B 022-29-037 Undeveloped 6 - - -
5-1A-1 022-29-034 750 - Office Park 36.49 572,660 11.42 6,539.78 5-2A-1 022-29-035 750 - Office Park 31.31 480,772 11.42 5,490.42 5-3A-1 022-29-040 150 – Warehousing/710
General Office

15.55 313,978 8.87 2,784.67
5-3A-2 022-29-041 931 – Quality Restaurant 0.14 6,015 89.95 541.05 5-3A-3 022-29-042 150 – Warehousing/710
General Office 6.94 136,632 8.87 1,211.79
5-3A-4 022-29-043 150 – Warehousing/710
General Office 7.36 122,208 8.87 1,083.86
5-3A-5 022-29-044 140 - Manufacturing and 710
General Office 7.73 131,331 8.87 1,164.77
5-3B-1A 022-30-054 140 - Manufacturing and 710
General Office 5.63 99,576 8.87 883.14
5-3B-2 022-30-038 Undeveloped 10 - - -
5-3B-3 022-30-039 Undeveloped 5 - - -
5-3C 022-30-0354 Pump Station 0.19 - - 1.00
5-5A-1 022-30-055 815 - Discount Superstore 5.6 74,131 50.75 3,762.15 5-5A-2 022-30-056 915 – Gasoline/Service Station 0.59 3,182 1,181.07 3,758.16 5-5A-3 022-30-057 151 – Mini-Warehouse 3.15 114,707 13.34 1,530.19 5-6 022-30-041 Open Space 0 - - -
5-7 022-30-0494 Sewer Pump Station 9.12 8,500 11.03 1.00 489
Item # 30.

City of Milpitas
Fiscal Year 2022/23 – LLMAD 95-1 Annual Report 14
Total Estimated Daily Special Benefit Trips 62,121.92
Internal Trip Reduction5 (19,257.79)
Total Special Benefit Trips 42,864.12
(1) Average Trip Rate per Day is from the Institute of Traffic Engineer’s, Trip Generation Report. 15 (2) Average Number of Special Benefit Trips per Day is the Average Trip Rate times each 1,000 square feet of gross leasable area. (3) Average Number of Special Benefit Trips per Day is the Average Trip Rate times number of hotel rooms for this parcel. (4) Pump Station trips are an estimate.
(5) The internal trip rate percentage was calculated by using the NCHRP 684 Internal Rate Capture Estimation Tool. 16

15 Trip Generation, 9th Edition: An Informational Report of the Institute of Transportation Engineers. (2012) Washington, DC: Institute of Transportation Engineers.
16 Bochner, Brian S., Hooper, Kevin, Sperry, Benjamin and Dunphy, Robert. National Cooperative Highway Research Program, Transportation Research Board of National Academies (2011). NCHRP Report 684 Enhancing Trip Capture Estimation for Mixed - Use Developments. Retrieved from onlinepubs.trb.org/onlinepubs/nchrp/nchrp_rpt_684.pdf 490
Item # 30.

City of Milpitas
Fiscal Year 2022/23 – LLMAD 95-1 Annual Report 15

5. METHOD OF ASSESSMENT

5.1 Introduction
The special benefits that accrue to the properties in the District are limited to those properties that abut an improved public street or which have been obligated by issuance of bonds for necessary public improvements (the “Benefited Parcels”). Other properties in the District receive only a general benefit from the work of the improvements, and there is also some general benefit that accrues to the community as a whole. As outlined in Section 4, the total amount of general benefit from the improvements is determined to be 5.04%.

The Benefited Parcels receive a special benefit proportionate to their net acreage and thus they are assessed on the basis of total net acreage for all costs associated with the maintenance and installation of the District’s improvements, with the following exceptions:
• Of the 9.12 acres of parcel 022-30-049 (sewer pump station), 5.51 acres is the pump station and is not assessable. The remaining 3.61 acres does not benefit from landscaping as much as other Benefited Parcels because it is dedicated to municipal sanitary sewer and storm facilities use and will not otherwise be developed. Therefore, it is assigned a special benefit equal to 50% of other Benefited Parcels.
• Parcel 022-30-035 (storm pump station) does not benefit from landscaping as much as other Benefited Parcels because it is dedicated to municipal sanitary sewer and storm facilities use and will not otherwise be developed. Therefore, it is assigned a special benefit equal to 50% of other Benefited Parcels.
• Parcel 022-29-037 and parcel 022-30-041 are dedicated to open space and therefore do not receive special benefit from the maintenance and improvements.

5.2 Method of Assessment Spread
The amount of assessment levied on each Benefited Parcel in the District, for Fiscal Year 2022/23, is $0.0349 per square foot. The assessment rate was determined by taking the Fiscal Year 2022/23 Net Amount to be assessed ($411,156) divided by the total net square footage of the District (11,792,520 sq. ft.).

The maximum assessment rate for Fiscal Year 2022/23 is approximately $0.0516, which is a preliminary number. Each year the maximum assessment rate per square foot is increased by the percentage change from April 1st of the prior year to April 1st of the current year in the U.S. Department of Labor, Bureau of Labor Statistics, Consumer Price Indexes, Pacific Cities and U.S. City Average, San Francisco-Oakland- Hayward. The April 1, 2022 CPI was not available at the time of writing of this report. For purposes of this report, the CPI increase was estimated by using the February 2022/23 CPI.

491
Item # 30.

City of Milpitas
Fiscal Year 2022/23 – LLMAD 95-1 Annual Report 16

5.3 Maximum Assessment Rates
The following table provides the historical maximum assessment rate for Fiscal Year 2001/02 through the current fiscal year:

Fiscal Year CPI Percentage Increase(1) Assessment Rate Range(2) 2001/02 189.1 N/A $0.0120 $0.0300
2002/03 193.0 2.06% 0.0122 0.0306
2003/04 197.3 2.23% 0.0125 0.0313
2004/05 198.3 0.51% 0.0126 0.0315
2005/06 202.5 2.12% 0.0129 0.0321
2006/07 208.9 3.16% 0.0133 0.0331
2007/08 215.842 3.32% 0.0137 0.0342
2008/09 222.074 2.89% 0.0141 0.0352
2009/10 223.854 0.80% 0.0142 0.0355
2010/11 227.697 1.72% 0.0144 0.0361
2011/12 234.121 2.82% 0.0149 0.0371
2012/13 238.985 2.08% 0.0152 0.0379
2013/14 244.675 2.38% 0.0155 0.0388
2014/15 251.495 2.79% 0.0160 0.0399
2015/16 257.622 2.44% 0.0163 0.0409
2016/17 264.565 2.70% 0.0168 0.0420
2017/18 274.589 3.79% 0.0174 0.0436
2018/19 283.422 3.22% 0.0180 0.0450
2019/20 294.801 4.01% 0.0187 0.0468
2020/21 298.074 1.11% 0.0189 0.0473
2021/22 309.419 3.81% 0.0196 0.0491
2022/23 320.162 5.19%(3) 0.0207 0.0516
(1) Percentage increase from April 1 of the prior year to April 1 of the current year in the US Department of Labor, Bureau of Labor Statistics, Consumer Price Indexes, Pacific Cities and US City Average, San Francisco-Oakland-Hayward. (2) The left and right column indicate the minimum and maximum assessment rate, respectively. (3) The April 1, 2022 CPI was not available at the time of writing of this report. The Fiscal Year 2022/23 CPI increase was estimated using the February 2022/23 CPI.

5.4 Appeals
Any property owner who feels that the amount of their assessment is in error as a result of incorrect information being used to apply the foregoing method of spread may file an appeal with the Finance Director of the City. Any such appeal is limited to the correction of an assessment during the current or, if before July 1, the upcoming fiscal year. Upon the filing of any such appeal, the Finance Director shall promptly review the information provided by the property owner and if he/she finds that the assessment should be modified, he/she shall have the authority to make the appropriate changes in the assessment roll. If any such changes are provided after the assessment roll has been filed with the County for collection, the Finance Director is authorized to refund to the property owner the amount of any approved reduction.
492
Item # 30.

City of Milpitas
Fiscal Year 2022/23 – LLMAD 95-1 Annual Report 17

6. ASSESSMENT DIAGRAM

The following page provides a copy of the assessment diagram of the District. 493
Item # 30.
494
Item # 30.

City of Milpitas
Fiscal Year 2022/23 – LLMAD 95-1 Annual Report 18

7. ASSESSMENT ROLL
Assessor’s parcel identification, for each lot or parcel within the District, shall be based on the Santa Clara County Assessor’s secured roll data for the applicable year in which this report is prepared and is incorporated herein by reference.

A listing of assessor’s parcels assessed within the District for Fiscal Year 2022/23, along with the assessment amounts, is on file in the office of the City Clerk and incorporated herein by reference. Based on County Assessor’s secured roll data, current assessor’s parcels, including corrected and/or new assessor’s parcels, will be submitted and/or resubmitted to the Santa Clara County Auditor/Controller. The annual assessment amount to be levied and collected for the resubmitted parcel(s) shall be determined in accordance with the method of apportionment and assessment rate approved in this report. Therefore, if a single assessor’s parcel has a status change in development, other land use change, or subdivides into multiple assessor’s parcels, the assessment amounts applied to each of the new assessor’s parcels shall be recalculated and applied according to the approved method of apportionment and assessment rate rather than a proportionate share of the original assessment amount.

495
Item # 30.

City of Milpitas
LLMAD No. 95-1
Final Billing Detail Report for Fiscal Year 2022/23
APN Situs Address Net Square Foot Fiscal Year 2022/23 Levy 022-29-016 301 RANCH DR 634,234 $22,113.10
022-29-034 430 N MCCARTHY BLVD 1,589,504 55,419.46
022-29-035 820 N MCCARTHY BLVD 1,363,864 47,552.28
022-29-040 407 N N MCCARTHY BLVD 677,532 23,622.74
022-29-041 507 N N MCCARTHY BLVD 43,691 1,523.30
022-29-042 607 N N MCCARTHY BLVD 302,350 10,541.68
022-29-043 707 N MCCARTHY BLVD 320,732 11,182.60
022-29-044 807 N MCCARTHY BLVD 336,545 11,733.92
022-30-035 4,138 144.28
022-30-038 435,600 15,187.56
022-30-039 1207 N MC CARTHY BLVD 217,800 7,593.78
022-30-049 78,626 2,741.36
022-30-054 907 N MCCARTHY BLVD 245,330 8,553.64
022-30-055 1645 N MCCARTHY BLVD 243,936 8,505.04
022-30-056 1605 N MCCARTHY BLVD 25,875 902.14
022-30-057 1585 N MCCARTHY BLVD 137,040 4,778.00
022-53-001 275 RANCH DR 32,670 1,139.06
022-53-002 179 RANCH DR 53,579 1,868.06
022-53-003 125 RANCH DR 33,106 1,154.26
022-53-004 81 RANCH DR 26,136 911.24
022-53-005 41 RANCH DR 32,234 1,123.88
022-53-006 63 RANCH DR 51,836 1,807.32
022-53-007 11 RANCH DR 954,835 33,291.16
022-54-002 74 RANCH DR 25,265 880.88
022-54-003 84 RANCH AVE 44,431 1,549.12
022-54-008 50 RANCH DR 33,977 1,184.62
022-54-009 120 RANCH DR 368,953 12,863.88
022-54-010 110 RANCH DR 44,867 1,564.32
022-54-011 170 RANCH DR 57,064 1,989.56
022-54-012 200 RANCH DR 131,551 4,586.64
022-54-013 212 RANCH DR 10,019 349.30
022-54-014 190 RANCH DR 27,878 972.00
022-54-015 260 RANCH DR 77,537 2,703.38
022-54-016 12 RANCH DR 46,174 1,609.88
022-54-017 30 RANCH RD 143,312 4,996.70
022-54-018 40 RANCH DR 100,624 3,508.32
022-54-019 8,276 288.56
022-56-005 115 N MCCARTHY BLVD 88,427 3,083.08
022-56-006 135 N MCCARTHY BLVD 89,734 3,128.64
022-56-007 155 N MCCARTHY BLVD 90,169 3,143.82
022-56-010 205 N MCCARTHY BLVD 1,488,719 51,905.48
022-56-011 1,074,352 37,458.20
Slight variances may occur due to rounding
Copyright © 2013 by NBS Page 1 of 2 04/11/2022 11:46:35AM496 Item # 30.

City of Milpitas
LLMAD No. 95-1
Final Billing Detail Report for Fiscal Year 2022/23
APN Situs Address Net Square Foot Fiscal Year 2022/23 Levy 11,792,520 $411,156.2442 Accounts
11,792,520 $411,156.2442 Total Accounts
Slight variances may occur due to rounding
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NORTH
TER

CASCADITA

CASCADITA TER
(PVT)
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CASCADITA
(PVT)

CALIFORNIA
880

INTERSTATE
DR
RANCH
BLVD
McCARTHY

HEATH ST

INTERSTATE
FWY
880
NIMITZ

REDWOOD
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LARCH
ELM
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FAIRVIEW
CT

CADILLAC
CIR
McCARTHY
BLVD.

COYOTE CREEK
RANCH DR.

LANDSCAPING MAINTENANCE DISTRICT (LMD) 95-1

CITY OF MILPITAS
(N.T.S.)
2022-202
3 FISCAL YEAR LANDSCAPE AREA FUNDED FOR MAINTENANCE
498
Item # 30.

CITY OF MILPITAS

AGENDA REPORT
(AR)

Item Title: Receive a Follow-up Presentation from Staff and provide Direction on Policy Options and Cost Estimates to Establish a Local Tobacco Retail Permitting (TRP) Program and to Regulate Tobacco Retail Locations and the Sale of Flavored Tobacco and Electronic Cigarette Products in Milpitas (Staff Contacts:

Ned Thomas, Planning Director, 408-586-3273; Jay Lee, Principal Planner, 408- 586-3077)
Category: Community Development

Meeting Date:

6/21/2022
Recommendation: (1) Receive a presentation from staff; and (2) Provide feedback and direction on policy options and cost estimates to establish a local tobacco retail permitting program and to regulate Tobacco Retail Locations and the Sale of flavored tobacco and electronic cigarette products in Milpitas.

Background:

Tobacco use remains the number one preventable cause of death and disease in California, causing nearly 40,000 deaths in California every year. In Santa Clara County, one in eight deaths annually is attributed to smoking-related illness or disease, such as cancer, heart disease, and respiratory diseases. In addition, the widespread use of e-cigarettes by youth has significant long-term public health consequences. Data from the 2019-20 California Youth Tobacco Survey shows that almost one in four students in Santa Clara County have tried vaping. In Santa Clara County, 93.1% of teens currently using tobacco reported using a flavored product and 80% of youth who have ever used tobacco started with a flavored product. Data from the 2019 National Youth Tobacco Survey shows that e-cigarette use in the U.S. more than doubled among high school students (from 11.7% to 27.5%) and tripled among middle school students (from 3.3% to 10.5%) from 2017 to 2019.

Although the City of Milpitas has adopted local ordinances to prohibit smoking in multi-family residential buildings, public parks, and other locations, it does not currently regulate the size and location of tobacco retailers, require a local tobacco retailer permit, or prohibit the sale of flavored tobacco or electronic cigarette products. In collaboration with the Santa Clara County Department of Public Health, many local jurisdictions across the Bay Area have established local tobacco permitting programs to address these issues.

On October 5, 2021, the Council received an initial presentation from staff regarding policy options for establishing a local tobacco retail permit (TRP) program and regulating tobacco retail locations and the sale of flavored tobacco and electronic cigarette products. Attachment 1 is a copy of the Council Agenda Report from October 5, 2021. At that time, staff recommended that the City of Milpitas enter into a service agreement with the County of Santa Clara to administer the local TRP program and implement regional strategies to prevent youth use of flavored tobacco and vaping products in the city. The Council directed staff to explore options and estimated costs for a TRP program to be set up and administered locally by the City of Milpitas.

The follow-up discussion on June 21st will provide the Council with the requested information, including a cost comparison with the existing TRP program offered to local jurisdictions by the Santa Clara County Public Health Department (PHD). Based on this information, the Council will give final direction to staff on establishing a TRP program and prohibiting the sale of flavored tobacco and electronic cigarette products.

499
Item # 31.

Analysis:

Federal and State Tobacco Laws
Federal law prohibits the sale of candy and fruit-flavored cigarettes but does not prohibit the sale of menthol cigarettes or flavored, non-cigarette products, such as cigars, little cigars, smokeless tobacco, hookah tobacco, electronic smoking devices (i.e., vaping), and the e-liquid used in these devices. The U.S. Food and Drug Administration (FDA) recently announced plans to ban menthol cigarettes and all flavored cigars in the United States. Agency officials say this ban could help prevent some of the roughly 500,000 U.S. deaths linked to tobacco each year. However, these regulations have not yet been drafted, and the proposed changes will take several years to adopt and implement.

California law (SB793) adopted on August 23, 2020, prohibits the sale of most flavored tobacco products but provides three exemptions:

1. Hookah and shisha products (if sold by an adult-only hookah tobacco retailer);

2. Premium cigars with a wholesale price of no less than $12; and

3. Loose leaf tobacco (other than tobacco for roll-your-own-cigarettes).

The California law was scheduled to take effect on January 1, 2021, but opponents gathered signatures and have submitted a proposed referendum to overturn the law. The State law is suspended until the referendum, which is currently scheduled for November 2022, is held. If the voters uphold SB 793, the law will become effective immediately. However, a lawsuit filed by tobacco companies challenging the State law could delay implementation even further.

County Recommendations
Because of the uncertainty around implementation of the State law, the Santa Clara County PHD recommends that local jurisdictions continue to adopt local ordinances to regulate the size and location of tobacco retailers, prohibit the sale of flavored tobacco products, and remove the exemptions provided in State law. Specifically, the Santa Clara County PHD recommends the following policies to reduce youth access to tobacco products:
 Require a local permit to sell tobacco products;
 Prohibit the sale of flavored tobacco products, including menthol cigarettes;  Prohibit the sale of all electronic smoking devices (e-cigarettes) and vaping products;  Require that new tobacco retailers are located a minimum distance from schools (e.g., 1,000 feet);  Require that new tobacco retailers are located a minimum distance from existing tobacco retailers (e.g., 500 feet); and
 Prohibit tobacco sales in pharmacies.

The above policies are already in force in the unincorporated areas of Santa Clara County, and public health officials believe that these measures are likely to have the greatest impact on reducing youth access to tobacco products. Attachment 2 is a table of cities in Santa Clara County that have established TRP programs to regulate retail sales of tobacco products. Recommended policy elements for these programs include:
 Require retailers to post a notice stating that the sale of tobacco products to anyone under 21 years of age is illegal and subject to penalties.
 Require retailers to check the identification for any purchaser who appears to be under 30 years of age.  Prohibit the sale of tobacco products from a vending machine.  Prohibit retailers from covering more than 15% of windows and clear doors with any type of ads or signs.
 Prohibit mobile tobacco retailing or tobacco retailing at a temporary event. 500
Item # 31.

Local TRP Program by City of Milpitas
If the City Council chooses to implement a new local TRP program, the City will bear all costs of setting up, administering, and enforcing the new program. Administration and enforcement will require hiring additional staff to develop and review applications, establish administrative systems and protocols, train staff and retailers, design and print educational materials, maintain data and records, and perform other administrative tasks. The TRP program will also require establishing new enforcement mechanisms for tobacco-related laws, including regular compliance checks by code enforcement staff and undercover operations conducted by the Milpitas Police Department. Generally, TRP enforcement involves a series of graduated penalties, such as increased fees and eventually the suspension of a license, on retailers who violate tobacco laws. Common infractions include selling tobacco to individuals under 21 years of age or selling prohibited products.

Application Fees, Staffing, and Annual Staffing Costs
Application fees for a new local TRP program administered solely by City staff are estimated to be $1,100 per retail location for the initial application and $550 for each annual renewal. In comparison to nearby jurisdictions, the City of Milpitas fees are higher and are intended to recover the cost of staff time on each application. These fee amounts are calculated using the Full-Time Equivalent (FTE) wages of staff and an estimate of the required time necessary for staff to review and maintain all associated records for individual applications. It is important to note that the processing costs for each application will still not result in full cost recovery of the program itself.

Based on similar programs in other communities, staff estimates that set up, administration, and enforcement of a new local TRP program would require hiring or re-assigning City staff from various departments (up to two FTEs) to effectively manage the program. Significant time and attention will be required to set up the application process, establish clear and consistent procedures and protocols, train staff, educate retailers and the public, maintain records on a regular basis, conduct spot checks and undercover operations, prepare and serve violation notices, and pursuing legal actions as necessary.

The costs associated with hiring new staff or reassigning existing staff is a function of salary level and the amount of time spent working on all tasks associated with the program over an annual period.

1. One (1) Code Enforcement Officer (part-time) to review applications, maintain records, conduct compliance checks and inspections, and enforce penalties. $65,381 (0.5 FTE)

2. One (1) Police Officer (part-time) to conduct enforcement operations including background checks, spot checks and undercover operations at individual retail locations. $100,000 (0.5 FTE)

3. One (1) Recreation and Community Services staff member (part-time) to conduct mandatory retailer education and facilitate alternative penalties (e.g., working with parents and educators to apply alternative penalties for minors, training and coordinating with community health workers and social workers, etc.). $33,387 (0.5 FTE)

4. One (1) Planning staff member (part-time) to prepare and update application materials, respond to inquiries from business owners and the public, update online information and forms, and coordinate intake and circulation of applications, etc. $74,208 (0.5 FTE)

The annual costs associated with hiring or re-assigning City staff from various departments (up to two FTEs) will result in a minimum annual on-going cost of approximately $272,976. It is expected that new staff hired to help set up, administer, and enforce a new local TRP program in Milpitas will also fulfil other duties within their respective departments in addition to the specific duties associated with the TRP program.

At present, approximately 40 tobacco retail establishments (e.g., grocery stores, convenience stores, and gas stations) in the City of Milpitas, so the estimated application fee of $1,100 and annual renewal fee of $550 would not generate sufficient revenue to cover the annual costs of administering and enforcing a local TRP program. Any deficit in program costs would need to be budgeted from the City’s General Fund. 501
Item # 31.

Local TRP Program in Partnership with Santa Clara County If the City Council wishes to avoid the fiscal impact of establishing, administering, and enforcing a local TRP program, it could adopt an ordinance that addresses all of recommendations from the County PHD outlined in the analysis section above. The Milpitas program would regulate the location of local tobacco retailers and prohibit the sale of flavored tobacco and electronic cigarette products. Specific regulations would address tobacco products marketed to youth. For this option, there would be no fiscal impact to the City because all administration and enforcement would be conducted and funded by the County Department of Environmental Health (DEH). In this way, the City’s TRP ordinance would establish local regulations tailored to the needs of Milpitas residents and businesses without the cost burden of hiring additional staff and duplicating a program that already exists at the County level.

The estimated fee for a local Milpitas TRP program administered in partnership with Santa Clara County is $725 per retail location for the initial application and $425 for each annual renewal. These fees reflect the County’s costs per retailer for each application and permit renewal. As noted above, there would be no fiscal impact to the City because program administration and enforcement the program is already set up and administration and enforcement would be conducted entirely by the County Department of Environmental Health (DEH).

To qualify for a partnership with Santa Clara County to administer and enforce a local TRP program, the City Council would simply need to adopt a Tobacco Retail Ordinance that includes the elements outlined under the “County Recommendations” section of this report. Attachment 3 provides additional details for each element.

Attachment 4 provides examples of local TRP programs administered by Santa Clara County DPH in partnership with the City of Cupertino, the City of Palo Alto and the Town of Los Gatos, respectively.

Public Engagement
The Planning Department conducted an online community survey from July 15 to August 31, 2020 to gather feedback from the community about tobacco-related policies and policies to regulate tobacco retailers.

Attachment 5 is a summary of responses from the survey.

The survey showed that 69% of respondents believe flavored tobacco products appeal to youth over unflavored tobacco products, and nearly 40% of respondents believe it is easy for youth under the age of 21 to purchase flavored tobacco products in Milpitas. A majority of respondents were in favor of the proposed policies. 84% of respondents would support a law prohibiting the sale of flavored tobacco products in Milpitas, and there is strong support for regulations prohibiting stores from selling tobacco products near schools and existing tobacco retailers. Of particular note, 86% of respondents would also support a law requiring store owners to purchase a local license to sell tobacco.

Next Steps
Based on direction from the City Council, staff will prepare a draft Tobacco Retail Ordinance and implementation plan for review and adoption by the Council in Fall/Winter 2022.

Policy Alternatives:

Alternative: The Council may provide direction to staff to not prepare a Tobacco Retail Ordinance.

Pros: Staff would be able to focus on other pending work items.

Cons: The City would not have a mechanism for regulating tobacco retailers. A TRP program would allow the City to establish a structure to monitor and enforce tobacco laws, encourage responsible tobacco retailing, and to discourage violation of laws related to tobacco products.

Reason not recommended: Policies to regulate tobacco retailers would reduce youth access to tobacco products, including vaping, and demonstrate the City’s commitment to protecting the health, safety, and welfare of its residents.

502
Item # 31.

Fiscal Impact:

Local TRP Option: If the City Council chooses to adopt an ordinance to create a new local TRP program to be administered solely by the City, fiscal impacts to the City will include the hiring or re-assignment of staff members from various departments, including Code Enforcement, Police, Recreation and Community Services, and Planning. The additional cost of up to two (2) FTEs would be approximately $272,976, annually.

These staff members would be responsible for program set-up as well as on-going administration and enforcement.

Although the City would collect an estimated initial application fee of $1,100 and an annual renewal fee of $550, the TRP program will not generate sufficient revenue to cover the total annual costs of administering and enforcing a local TRP program. Based on the current number of retailers, approximately $250,000 would need to be budgeted from the City’s General Fund.

County Partnership Option: If the City Council chooses to adopt an ordinance that establishes a local TRP program in partnership with Santa Clara County (i.e. the TRP program follows County PHD recommendations), the County would administer and enforce the program. Fiscal impacts to the City would be minimal to none as all the costs for implementation, administration, and enforcement would be fully funded by the County.

Environmental Review:

The proposed Ordinance is not a project under the requirements of the California Environmental Quality Act (CEQA) and the CEQA Guidelines because it has no potential for resulting in either a direct or reasonably foreseeable indirect change in the environment. On a separate and independent basis, the action being considered is exempt from environmental review in accordance with CEQA Guidelines Section 15061(b)(3) (Common Sense Exemption). The Ordinance, which would regulate current tobacco retailers and prohibit new tobacco retailers in certain locations, would have no significant impact on the environment.

Attachments:

1. Council Agenda Report regarding Tobacco Retailer Permit Program dated October 5, 2021

2. Local Jurisdictions in Santa Clara County with Regulations Limiting Access to Tobacco Products

3. Elements of a local Tobacco Retailer Permit Program Consistent with County Recommendations

4. Examples of TRP programs administered by SC PHD for other local jurisdictions

5. Milpitas Community Survey Results regarding Tobacco Use

503
Item # 31.

CITY OF MILPITAS

AGENDA REPORT
(AR)

Item Title: Receive a presentation from staff and provide direction on Policy Options to Regulate Tobacco Retail Permitting, Flavored Tobacco and Electronic Cigarette Products, and Tobacco Retail Location Limits
Category: Community Development
Meeting Date:

10/5/2021
Staff Contact: Ned Thomas, Planning Director, 408-586-3273 Jay Lee, Principal Planner, 408-586-3077
Recommendation: 1. Receive a presentation from staff

2. Provide feedback and direction on tobacco retail permitting, flavored tobacco and electronic cigarette products, and tobacco retail location limits

Background:

Tobacco use remains the number one preventable cause of death and disease in California, causing nearly 40,000 deaths in California every year. In Santa Clara County, one in eight deaths annually is attributed to smoking-related illness or disease, such as cancer, heart disease, and respiratory diseases.

Data from the 2019-20 California Youth Tobacco Survey shows that almost one in four students in Santa Clara County have tried vaping. In Santa Clara County, 93.1% of teens currently using tobacco reported using a flavored product and 80% of youth who have ever used tobacco started with a flavored product. Data from the 2019 National Youth Tobacco Survey shows that e-cigarette use in the U.S. more than doubled among high school students (from 11.7% to 27.5%) and tripled among middle school students (from 3.3% to 10.5%) from 2017 to 2019. The widespread use of e-cigarettes by youth has significant long-term public health consequences. Most e-cigarettes contain nicotine, which, according to the Centers for Disease Control and Prevention (CDC), is highly addictive, can harm adolescent brain development, and can interfere with memory and attention processing. The CDC warns that young people who vape may be more likely to start smoking traditional cigarettes.

The Santa Clara County’s Healthy Cities Program seeks to address these tobacco-related health concerns by promoting policies and practices to provide tobacco-free and smoke-free communities. Santa Clara County’s Public Health Department has provided funding to cities to support tobacco prevention strategies. Following Council request to explore policies to discourage tobacco use and vaping by teens, on July 20, 2020, the City executed a grant agreement in the amount of $37,560 with the Santa Clara County Public Health Department (PHD) to explore tobacco prevention policies that have been shown to reduce youth access and exposure to tobacco products. On March 16, 2021, Council confirmed the scope of work and directed staff to execute a service agreement with Santa Clara County to commence the work.

The City of Milpitas had previously adopted ordinances to prohibit smoking in parks and trails in 2012 and outdoor dining areas in 2017. In June 2021, the City adopted an ordinance to prohibit smoking in multi-unit residences and many outdoor areas to reduce exposure to secondhand smoke. However, the City currently does not prohibit the sale of flavored tobacco products or require a local tobacco retailer permit. Therefore, City staff is now shifting its focus to conducting community outreach to educate youth, teens, and parents about the health hazards of smoking and developing policies to better regulate tobacco retailers. See Attachment 2, Tobacco Free Communities Policies in Santa Clara County, for a table of smoke-free policies within Milpitas and other cities in the County.
504
Item # 31.

State and Federal Laws
Although federal law prohibits the sale of candy and fruit-flavored cigarettes, the law does not prohibit the sale of menthol cigarettes or flavored, non-cigarette tobacco products, such as cigars, little cigars, smokeless tobacco, hookah tobacco, electronic smoking devices, and the e-liquid used in these devices. The FDA has announced plans to prohibit the sale of menthol in cigarettes and cigars; however, the regulations have not yet been drafted.

On August 28, 2020, California passed a law prohibiting the sale of most flavored tobacco products (SB 793).

The state law contains three exemptions:

1. Hookah and shisha products (if sold by an adult-only hookah tobacco retailer);

2. Premium cigars with a wholesale price of no less than $12; and

3. Loose leaf tobacco (other than tobacco for roll-your-own-cigarettes).

The California law was scheduled to take effect on January 1, 2021. However, opponents of the law submitted a proposed referendum to overturn the law. The State law is suspended until the referendum vote, which is currently scheduled for November 2022. If voters vote to uphold SB 793, the law should become effective immediately as the law is currently suspended, and the law’s effective date was January 1, 2021. However, a lawsuit filed by tobacco companies challenging the state law may delay implementation even further. Because of the uncertainty around implementation of the State law, the Santa County PHD recommends that local governments continue to adopt laws to prohibit the sale of flavored tobacco products to remove the exemptions provided in State law.

Analysis:

The Santa Clara County PHD recommends the following policies to reduce youth access to tobacco products:

• Require a local permit to sell tobacco products;
• Prohibit the sale of flavored tobacco products, including menthol cigarettes; • Prohibit the sale of all electronic smoking devices (e-cigarettes) and vaping products; • Require that new tobacco retailers are located a minimum distance from schools (e.g., 1,000 feet);
Require that new tobacco retailers are located a minimum distance from existing tobacco retailers (e.g., 500 feet); and
• Prohibit tobacco sales in pharmacies.

These measures are likely to have the greatest impact on reducing youth access to tobacco products. These policies are already in place in Santa Clara County (unincorporated areas) and numerous cities within the County (see Attachment 2).

Additional policy elements to consider include:
• Require retailers to post a notice saying that the sale of tobacco products to anyone under 21 years of age is illegal and subject to penalties.
• Require retailers to check the identification for any purchaser who appears to be under 30 years of age. • Prohibit the sale of tobacco products from a vending machine. • Prohibit retailers from covering more than 15% of windows and clear doors with any type of ads or signs.
• Prohibit mobile tobacco retailing or tobacco retailing at a temporary event.

Policy options are discussed in more detail below.

Tobacco Retailer Permit Elements
The City has numerous policy options to consider in reducing youth access to tobacco. All of the policy options described below may be incorporated as part of a tobacco retailer permit requirement.

Require a Local Permit to Sell Tobacco Products
505
Item # 31.

Although the State of California requires a license to sell tobacco products, more than 150 cities and counties also require a local tobacco retailer permit (TRP). A local TRP is generally adopted to:
• Create more comprehensive restrictions than State law on the sale or marketing of tobacco products in the retail environment (such as density regulations or limits on the sale of flavored tobacco products); • Allow meaningful penalties for violation of tobacco control laws such as license suspension; and • Help fund local enforcement of tobacco control laws through the local licensing fee.

In Santa Clara County, the cities of Palo Alto and Cupertino and the Town of Los Gatos have contracted with the County of Santa Clara for management and enforcement of their TRP program in exchange for the revenue collected from the TRP permit. These three municipalities adopted an ordinance identical to the County ordinance in order to participate in the city-county partnership. The cities of Campbell, Gilroy, Los Altos, Morgan Hill, San Jose, and Saratoga administer and enforce a TRP in-house.

Approximately 40 tobacco retailers currently operate in the City. Retail stores can sell tobacco products as an accessory use and smoke shops are allowed in certain commercial zoning districts with a conditional use permit without any required buffers from sensitive land uses.

Prohibit the Sale of Flavored Tobacco Products
The most comprehensive approach to addressing the availability of flavored tobacco and nicotine products is to prohibit the sale of such products everywhere in the city. Such a prohibition would apply to flavored e- cigarettes, e-liquids, flavored cigars, little cigars, flavored hookah and shisha products, and menthol cigarettes.

E-liquids are nicotine solutions that are used with e-cigarettes. These liquid solutions are available in thousands of flavors that are attractive to youth, such as gummy bear and cotton candy.

Flavored tobacco products are considered “starter” products for youth who begin to use tobacco, establishing tobacco habits that can lead to long-term addition. Youth believe that flavored tobacco products are safer and less addictive than non-flavored varieties.

In Santa Clara County, the cities of Cupertino, Los Altos, Los Gatos, Morgan Hill, Palo Alto, Saratoga, Sunnyvale, and the County of Santa Clara prohibit the sale of flavored tobacco products. Some cities provide exemptions for menthol cigarettes or loose-leaf tobacco products. See Attachment 2, Tobacco Free Communities Policies in Santa Clara County, for the full comparison table of smoke-free policies within the County.

Prohibit the Sale of Electronic Cigarette Products
E-cigarette devices are the most popular tobacco product among California youth. In a state survey, 7.7 percent of Santa Clara County teens reported using e-cigarettes in the past month. Youth users of this new generation of e-cigarette products are 7 to 8 times more likely to try cigarettes and become regular smokers one year later relative to their peers who do not try them. At the same time, no e-cigarette has been approved as a cessation device by the FDA and many adult e-cigarette users continue to use combustible products.

The cities of Cupertino, Los Altos, Los Gatos, Morgan Hill, Palo Alto, Saratoga, and County of Santa Clara prohibit the sale of all electronic cigarettes and vaping products.

Limit the Location and Types of Tobacco Retailers
Many communities are looking for strategies to reduce the availability of tobacco products to reduce youth access to such products. These restrictions can also help target enforcement of tobacco retailer licensing requirements and reduce perceptions that tobacco use is normal and acceptable. Policy options include:

• Prohibit new tobacco retailers within a certain distance of schools or other youth-oriented facilities.

Example: retailers may not locate within 1,000 feet of schools or playgrounds.

• Prohibit new retailers within a certain distance of existing tobacco retailers. Example: tobacco retailers are not permitted within 500 feet of an existing tobacco retailer. 506
Item # 31.

• Limit tobacco retailers relative to population size or place a cap on the total number of tobacco retailers.

Example: there can be no more than 1 store for every 2,500 people.

• Prohibit the sale of tobacco products by certain types of retailers, such as pharmacies.

These requirements could be included as elements of a TRP.

Research has shown that the density of tobacco retailers, particularly in neighborhoods around schools, is associated with increased youth smoking rates. Tobacco retailers near schools with high smoking rates have also been shown to have lower cigarette prices and more in-store promotions. Additionally, children are more likely to experiment with, and use, tobacco products when tobacco retailers are located near homes.

Research also shows that the presence of tobacco in retail settings normalizes the use of tobacco products and triggers smoking urges among former smokers and those attempting to quit. Sales of harmful tobacco products in pharmacies present an inherent conflict of interest and send mixed messages about the health risks posed by tobacco. By selling tobacco products, pharmacies reinforce positive social perceptions of smoking, convey implied approval of tobacco use, and send a message that it is not so dangerous to smoke.

In Santa Clara County, Cupertino, Gilroy, Los Altos, Los Gatos, Palo Alto, and Saratoga and the unincorporated area restrict the location of new tobacco retailers: (Appendix A). Cupertino, Los Altos, Los Gatos, Palo Alto, Saratoga and the unincorporated area prohibit the sale of tobacco products in pharmacies.

More than 50 local governments in California restrict the location of tobacco retailers within a certain distance of schools. The most common buffer zone in such laws is 1,000 feet. However, some communities have customized the policy by choosing a different buffer zone and/or adding additional youth-oriented locations, such as childcare facilities, youth centers, libraries, playgrounds, parks, and recreational facilities.

If restrictions on the location or type of tobacco retailers are adopted as a component of a TRP ordinance, new retailers within prohibited areas (e.g., 1,000 feet of schools) or of prohibited types (e.g., pharmacies) would be ineligible for a tobacco retailer license.

Implementation and Enforcement
If the City adopts a TRP ordinance that matches the County’s ordinance, the County’s Department of Environmental Health (DEH) has agreed to administer, implement, and enforce the City’s ordinance. Staff recommends that this would be the most efficient and cost-effective way to administer and enforce new regulations on tobacco retailers. An agreement would be negotiated and executed by the City Manager with the County prior to the start of the TRP program. The County’s ordinance includes the following elements:

• Require a local permit to sell tobacco products;
• Prohibit the sale of flavored tobacco products, including menthol cigarettes; • Prohibit the sale of all electronic smoking devices (e-cigarettes) and vaping products; • Require that new tobacco retailers are located a minimum distance from schools (e.g., 1,000 feet);
Require that new tobacco retailers are located a minimum distance from existing tobacco retailers (e.g., 500 feet); and
• Prohibit tobacco sales in pharmacies.
• Require retailers to post a notice saying that the sale of tobacco products to anyone under 21 years of age is illegal and subject to penalties.
• Require retailers to check the identification for any purchaser who appears to be under 30 years of age. • Prohibit the sale of tobacco products from a vending machine. • Prohibit retailers from covering more than 15% of windows and clear doors with any type of ads or signs.
• Prohibit mobile tobacco retailing or tobacco retailing at a temporary event.

507
Item # 31.

The fee for a TRP administered by the County is anticipated to be $725 per retail location for the initial application and $425 for each annual renewal. The fee amounts are supported by the County’s costs per retailer for each application and permit, respectively. There is no financial impact to the City because the fees are collected by the County and they administer the permit program.

If the City chooses to deviate from the County’s ordinance and administer its own TRP program, it would need to issue licenses to tobacco retailers (with a fee calculated to cover the City’s costs) and create a mechanism for enforcing compliance with tobacco-related laws, which would include compliance checks of retailers by code enforcement staff and youth decoy operations in partnership with the County’s Sheriff Department.

Generally, TRP programs enforce a series of graduated penalties (increased fees and eventually suspension of license) on retailers who violate tobacco laws, such as selling tobacco to individuals under 21 years of age.

Public Engagement
An online community survey was open from July 15 to August 31, 2020 to gather feedback from the community about tobacco-related policies. The survey asked about policies to regulate tobacco retailers. The survey was advertised through the City website, social media, and postcard notices, which were mailed directly to all multi- unit properties in the City and distributed at the Senior Center and summer camps hosted by the Recreation and Community Services Department.

The survey received 125 responses. 69% of respondents said they think flavored tobacco products are more appealing to youth than unflavored tobacco products. Nearly 40% of respondents reported that they think it is easy for youth under the age of 21 to buy flavored tobacco products in Milpitas. Below are the responses to additional questions related to tobacco retailer policies.

Question Support Oppose Not Sure
Would you support or oppose a law prohibiting the sale of flavored tobacco products in Milpitas?

83.87%

12.9% 3.23%
Would you support or oppose a law to prevent stores near schools from selling tobacco products, such as no new tobacco retailers within 1,000 feet of schools?

91.13%

8.06% 0.81%
Would you support or oppose a law that limits where stores that sell tobacco can be located within a community, such as no new tobacco retailers within 500 feet
from existing tobacco retailers?

82.93%

8.13% 8.94%
Would you support or oppose a law that bans pharmacies from selling tobacco products?

79.17%

10.83% 10%
Would you support or oppose a law requiring store owners to purchase a local license to sell tobacco? The license fees would cover the cost of checking whether stores follow tobacco laws.

85.71%

9.24% 5.04%

As seen in the table above, the vast majority of respondents were in favor of the proposed policies. For full survey responses please see Attachment 3.

Another survey is currently being administered by the Recreation and Community Services Department to gather additional feedback from the community regarding flavored tobacco and tobacco retail location limits.

The survey was launched on August 12, 2021 and remained open until the end of September. The survey was advertised through the City website and social media. City staff will also conduct targeted outreach to businesses through mailers and virtual forums to receive feedback on tobacco retail policy options.

Next Steps
Based on the direction from the Council and the results from the additional community outreach, staff will prepare an ordinance and implementation plan for adoption by the Council in Winter 2021.

Policy Alternatives:
508
Item # 31.

Alternative: The Council may provide direction to staff to not prepare a TRP ordinance.

Pros: None.

Cons: The City would not have a mechanism for regulating tobacco retailers. A TRP program would allow the City to establish a structure to monitor and enforce tobacco laws, encourage responsible tobacco retailing, and to discourage violation of laws related to tobacco products.

Reason not recommended: Policies to regulate tobacco retailers would reduce youth access to tobacco products and demonstrate the City’s commitment to protecting the health of its residents.

Fiscal Impact:

The City has been awarded $37,560 to cover the costs of developing the proposed regulations and conducting the associated outreach. Although the service agreement with Santa Clara County expired on September 30, 2021, the County is providing a consultant who will continue to work with City staff to prepare documents, research, and materials at no cost to the City. Additional staff time is required to develop and enforce the TRP ordinance and program. However, no additional funding is requested at this time.

Environmental Review:

The Ordinance is not a project under the requirements of the California Environmental Quality Act (CEQA) and the CEQA Guidelines because it has no potential for resulting in either a direct or reasonably foreseeable indirect change in the environment. If the Ordinance is found to be a project under CEQA, the action being considered is exempt from environmental review pursuant to CEQA Guidelines Section 15061(b)(3) in that the activity is covered by the general rule that CEQA applies only to projects which have the potential for causing a significant effect on the environment. The Ordinance, which would regulate current tobacco retailers and prohibit new tobacco retailers in certain locations, would have no or only a de minimis impact on the environment.

Recommendation:

1. Receive a presentation from staff; and

2. Provide feedback and direction on tobacco retail permitting, flavored tobacco and electronic cigarette products, and tobacco retail location limits.

Attachments:

1. Service Agreement with Santa Clara County

2. Tobacco-Free Communities Policies in Santa Clara County

3. Tobacco Survey Results
509
Item # 31.

Parks &
Trails
Outdoor
Dining
Areas Entryways
Service
Areas
Public
Events
Multi-Unit
Housing
Common
Areas of
Multi-Unit
Housing
Tobacco
Retail
Permit
Reduce
Density of
Tobacco
Outlets
Limit Sales
Near
Schools
Flavored
Tobacco
Restrictions
Limit Sales in
Pharmacies
Restricts
Sale of all
Tobacco
(T) and/or
Vaping (V)
Products
% of County population
covered by policy 92.6% 97.2% 39.3% 93.0% 38.7% 35.7% 91.2% 77.4% 16.3% 19.1% 26.5% 16.3% 18.5% County of Santa Clara 2010 2010 2010 2010 2010 2010 2010 2010 2010 2010 2010 2019 (V) Campbell 2011 2011 2011 2011 2011 2012
Cupertino 2011 2014 2014 2021 2021 2021 2021 2019 2019 2019 2019 2019 2020 (V) Gilroy 2021 2014 2014
Los Altos 2011 2018 2018 2018 2018 2020 2020 2020 2020 2020 2020 (V) Los Altos Hills n/a* n/a* n/a* n/a* n/a* n/a* n/a* n/a* n/a* n/a* n/a* Los Gatos 2013 pre-2010 2016 2016 2016 2016 2016 2017 2017 2017 2017 2017 2019 (V) Milpitas 2012 2017 2021 2021 2021 2021 2021
Monte Sereno n/a* n/a* n/a* n/a* n/a* 2020 2020 n/a* n/a* n/a* n/a* n/a* n/a* Morgan Hill 2012 2012 2012 2012 2012 2014 2019*** 2019(V) Mountain View 2012 2012 2012 2021 2021
Palo Alto 2013 2014 2014 2014 2014 2016 2016 2017 2017 2017 2017 2017 2020 (V) San Jose pre-2010 2012 2012 2012 2011
Santa Clara 2019 2019 2019 2019 2019 2019 2019
Saratoga pre-2010 2016 2016 2016 2016 2016 2015 2016 2016 2018** 2018 2020 (V) Sunnyvale 2012 2016 2016 2016 2016 2016 2016 2020
* Not included in denominator of % of county population covered by policy because don't have the specific venues/areas covered by policy (Ex. Monte Sereno & Los Altos Hills do not have any tobacco retailers) ** Includes exemption for menthol-cigarettes
*** Includes exemption for loose-leaf tobacco products
Rev. 8/20/2021
8/2021: Tobacco-Free Communities - Policies Across Santa Clara County Jurisdictions Jurisdiction
Reducing Exposure to Secondhand Smoke Reducing Youth Access & Exposure to Tobacco Products Pink shaded boxes indicate where cities applied for PHD funding to work on policy indicator(s) & work is in process. 510
Item # 31.

Tobacco Retailer Permit Elements
The City has numerous policy options to consider in reducing youth access to tobacco. All of the policy options described below may be incorporated as part of a tobacco retailer permit requirement.

Require a Local Permit to Sell Tobacco Products
Although the State of California requires a license to sell tobacco products, more than 150 cities and counties also require a local tobacco retailer permit (TRP). A local TRP is generally adopted to:
• Create more comprehensive restrictions than State law on the sale or marketing of tobacco products in the retail environment (such as density regulations or limits on the sale of flavored tobacco products);
• Allow meaningful penalties for violation of tobacco control laws such as license suspension; and
• Help fund local enforcement of tobacco control laws through the local licensing fee.

In Santa Clara County, the cities of Palo Alto and Cupertino and the Town of Los Gatos have contracted with the County of Santa Clara for management and enforcement of their TRP program in exchange for the revenue collected from the TRP permit. These three municipalities adopted an ordinance identical to the County ordinance in order to participate in the city-county partnership. The cities of Campbell, Gilroy, Los Altos, Morgan Hill, San Jose, and Saratoga administer and enforce a TRP in-house.

Approximately 40 tobacco retailers currently operate in the City of Milpitas. Retail stores can sell tobacco products as an accessory use, and smoke shops are allowed in certain commercial zoning districts with a conditional use permit without any required buffers from sensitive land uses.

Prohibit the Sale of Flavored Tobacco Products
The most comprehensive approach to addressing the availability of flavored tobacco and nicotine products is to prohibit the sale of such products everywhere in the city. Such a prohibition would apply to flavored e-cigarettes, e-liquids, flavored cigars, little cigars, flavored hookah and shisha products, and menthol cigarettes. E-liquids are nicotine solutions that are used with e-cigarettes. These liquid solutions are available in thousands of flavors that are attractive to youth, such as gummy bear and cotton candy.

Flavored tobacco products are considered “starter” products for youth who begin to use tobacco, establishing tobacco habits that can lead to long-term addiction. Youth believe that flavored tobacco products are safer and less addictive than non-flavored varieties.

In Santa Clara County, the cities of Cupertino, Los Altos, Los Gatos, Morgan Hill, Palo Alto, Saratoga, Sunnyvale, and the County of Santa Clara prohibit the sale of flavored tobacco products. Some cities provide exemptions for menthol cigarettes or loose-leaf tobacco products.

See Attachment 2, Tobacco Free Communities Policies in Santa Clara County, for the full comparison table of smoke-free policies within the County.

Prohibit the Sale of Electronic Cigarette Products
E-cigarette devices are the most popular tobacco product among California youth. In a state survey, 7.7 percent of Santa Clara County teens reported using e-cigarettes in the past month. 511
Item # 31.

Youth users of this new generation of e-cigarette products are 7 to 8 times more likely to try cigarettes and become regular smokers one year later relative to their peers who do not try them. At the same time, no e-cigarette has been approved as a cessation device by the FDA and many adult e-cigarette users continue to use combustible products.

The cities of Cupertino, Los Altos, Los Gatos, Morgan Hill, Palo Alto, Saratoga, and County of Santa Clara prohibit the sale of all electronic cigarettes and vaping products.

Limit the Location and Types of Tobacco Retailers
Many communities are looking for strategies to reduce the availability of tobacco products to reduce youth access to such products. These restrictions can also help target enforcement of tobacco retailer licensing requirements and reduce perceptions that tobacco use is normal and acceptable. Policy options include:

• Prohibit new tobacco retailers within a certain distance of schools or other youth-oriented facilities. Example: retailers may not locate within 1,000 feet of schools or playgrounds.

• Prohibit new retailers within a certain distance of existing tobacco retailers. Example:
tobacco retailers are not permitted within 500 feet of an existing tobacco retailer.

• Limit tobacco retailers relative to population size or place a cap on the total number of tobacco retailers. Example: there can be no more than 1 store for every 2,500 people.

• Prohibit the sale of tobacco products by certain types of retailers, such as pharmacies.

These requirements could be included as elements of a TRP.

Research has shown that the density of tobacco retailers, particularly in neighborhoods around schools, is associated with increased youth smoking rates. Tobacco retailers near schools with high smoking rates have also been shown to have lower cigarette prices and more in-store promotions. Additionally, children are more likely to experiment with, and use, tobacco products when tobacco retailers are located near homes.

Research also shows that the presence of tobacco in retail settings normalizes the use of tobacco products and triggers smoking urges among former smokers and those attempting to quit. Sales of harmful tobacco products in pharmacies present an inherent conflict of interest and send mixed messages about the health risks posed by tobacco. By selling tobacco products, pharmacies reinforce positive social perceptions of smoking, convey implied approval of tobacco use, and send a message that it is not so dangerous to smoke.

In Santa Clara County, Cupertino, Gilroy, Los Altos, Los Gatos, Palo Alto, and Saratoga and the unincorporated area restrict the location of new tobacco retailers: (Appendix A). Cupertino, Los Altos, Los Gatos, Palo Alto, Saratoga and the unincorporated area prohibit the sale of tobacco products in pharmacies.

More than 50 local governments in California restrict the location of tobacco retailers within a certain distance of schools. The most common buffer zone in such laws is 1,000 feet. However, some communities have customized the policy by choosing a different buffer zone and/or adding additional youth-oriented locations, such as childcare facilities, youth centers, libraries, playgrounds, parks, and recreational facilities.
512
Item # 31.

If restrictions on the location or type of tobacco retailers are adopted as a component of a TRP ordinance, new retailers within prohibited areas (e.g., 1,000 feet of schools) or of prohibited types (e.g., pharmacies) would be ineligible for a tobacco retailer license.

513
Item # 31.

Tobacco Retailers are
required to:

Tobacco Sales
Tobacco
Retailer
Laws:

Palo Alto It is illegal to:
• Sell tobacco products to anyone under the age of

21. “Tobacco product” includes: cigarettes, cigars,
little cigars or cigarillos, smokeless tobacco, hookah, electronic smoking devices with or without nicotine,
and any products for use with electronic smoking
devices (such as e-liquids with or without nicotine).
• Sell electronic cigarette products, such as
e-cigarettes, vape pens, tanks, and mods.
• Sell flavored tobacco products, including menthol
cigarettes, flavored cigars, flavored electronic
cigarettes, or e-liquids. Examples include fruit
flavors, candy flavors, alcohol flavors, and spice
flavors.
• Sell single cigarettes.
• Sell tobacco products through a self-service display
(an open display that the public can access without
the help of a clerk).
• Sell tobacco products through a vending machine.
• Allow clerks under 21 years of age to sell tobacco
products.
• Give away free or low-cost cigarettes or smokeless
tobacco products, or coupons for such products.

Advertising
• Cover more than 15% of windows and clear doors
with advertising or signs of any sort.
• Check ID for anyone who appears to be under the
age of 30.
• Post a sign, at EACH register, saying that it’s illegal to sell tobacco products to anyone under age 21.

Free STAKE Act signs are available from the
California Department of Public Health:
www.cdph.ca.gov/Tobacco21
NOTE: The We Card sign provided by the tobacco
industry does not meet the state law requirements.
• Get a permit (also known as a license) to sell
tobacco products from both:

1. The California Department of Tax and Fee
Administration AND

2. The County of Santa Clara (Under Contract
with the City of Palo Alto)
Two permits are required for each retail location. The
permit must be renewed each year and displayed at
the store.

Tobacco Retailer Permit
Tobacco Permit Eligibility
• Permits cannot be issued to a new tobacco retail
outlet within 1,000 feet of a school or within 500
feet of other tobacco retailers. Existing tobacco
retailers are allowed to continue operating in these
locations unless the retailer doesn’t renew the
permit on time or the business adds or changes
owners.
• Permits cannot be issued to a location with a
licensed pharmacy.

Smoking
• Smoke or use electronic smoking devices in retail
outlets or within 25 feet of doorways, windows, or
vents. 514
Item # 31.

Retailers who sell tobacco without a permit/license or who violate any local, state, or federal tobacco control laws are subject to the following penalties:
1st Violation 2nd Violation Each Additional
Violation
Selling Tobacco
Without a Permit
No permit for 30
days
Fine up to $100
No permit for 90 days
for the second
violation in 2 years
Fine up to $200 for
the second violation
within 12 months
No permit for 1 year
for each additional
violation within 2 years
Fine up to $500 for
each additional
violation within 12
months
Selling Tobacco
Products to an
Individual under
21 or Violating
Other Tobacco
Laws
Permit suspension
for up to 30 days
Fine up to $100
Permit suspension for
up to 90 days for
additional violations
within 5 years
Fine up to $200 for
the second violation
within 12 months
Permit suspension for
up to 1 year for each
additional violation
within 5 years
Fine up to $500 for
each additional
violation within 12
months
For additional information, please visit www.sccphd.org/tobaccofree or contact the Santa Clara County Tobacco-Free Communities Program at [email protected] or (408) 885-4456.

Palo Alto Municipal Code Chapter 4.64 and 9.14; California Business & Professions Code Divisions 8.5 and 8.6; California Health & Safety Code section 118950; California Penal Code sections 308, 308.2, 308.3; Code of Federal Regulations, Title 21, Part 1140.

References
Penalties
Additional Resources
Fact Sheet provided by the Santa Clara County Department of Public Health, Tobacco-Free Communities Program.

Last Updated September 11, 2020 515
Item # 31.

Tobacco Retailers are
required to:

Tobacco Sales
Tobacco
Retailer
Laws:

Cupertino
It is illegal to:
• Sell tobacco products to anyone under the age of

21. “Tobacco product” includes: cigarettes, cigars,
little cigars or cigarillos, smokeless tobacco, hookah, electronic smoking devices with or without nicotine,
and any products for use with electronic smoking
devices (such as e-liquids with or without nicotine).
• Sell electronic cigarette products, such as
e-cigarettes, vape pens, tanks, and mods.
• Sell flavored tobacco products, including menthol
cigarettes, flavored cigars, flavored electronic
cigarettes, or e-liquids. Examples include fruit
flavors, candy flavors, alcohol flavors, and spice
flavors..
• Sell single cigarettes.
• Sell tobacco products through a self-service display
(an open display of tobacco products that is
accessible to the public without clerk assistance).
• Sell tobacco products through a vending machine.
• Allow clerks under 21 years of age to sell tobacco
products.
• Give away free or low-cost cigarettes or smokeless
tobacco products, or coupons for such products.

Advertising
• Cover more than 15% of windows and clear doors
with advertising or signs of any sort.
• Check ID for anyone who appears to be under the
age of 30.
• Post a sign, at EACH register, saying that it’s illegal to sell tobacco products to anyone under age 21.

Free STAKE Act signs are available from the
California Department of Public Health:
www.cdph.ca.gov/Tobacco21
NOTE: The We Card sign provided by the tobacco
industry does not meet the state law requirements.
• Get a permit (also known as a license) to sell
tobacco products from both:

1. The California Department of Tax and Fee
Administration AND

2. The County of Santa Clara (Under Contract
with the City of Cupertino)
Two permits are required for each retail location. The
permit must be renewed each year and displayed at
the store.

Tobacco Retailer Permit
Tobacco Permit Eligibility
• Permits cannot be issued to a new tobacco retail
outlet within 1,000 feet of a school or within 500
feet of other tobacco retailers. Existing tobacco
retailers are allowed to continue operating in these
locations unless the retailer doesn’t renew the
permit on time or the business adds or changes
owners.
• Permits cannot be issued to a location with a
licensed pharmacy.
516
Item # 31.

Retailers who sell tobacco without a permit/license or who violate any local, state, or federal tobacco control laws are subject to the following penalties:
1st Violation 2nd Violation Each Additional
Violation
Selling Tobacco
Without a Permit
No permit for 30
days within 5 years
Fine up to $100
No permit for 90 days
within 5 years
Fine up to $200 within
12 months
No permit for 1 year
within 5 years
Fine up to $500 within
12 months
Selling Tobacco
Products to
Individuals Under
21 or Violating
Other Tobacco
Laws
No permit for 30
days within 5 years
Fine up to $100
No permit for 90 days
within 5 years
Fine up to $200 within
12 months
No permit for 1 year
within 5 years
Fine up to $500 within
12 months
For additional information, please visit www.sccphd.org/tobaccofree or contact the Santa Clara County Tobacco-Free Communities Program at [email protected] or (408) 885-4456.

Cupertino Municipal Code Chapter 5.50; California Business & Professions Code Divisions 8.5 and 8.6, section 25612.5; California Health & Safety Code section 118950; California Penal Code sections 308, 308.2, 308.3; Code of Federal Regulations, Title 21, Part 1140.

References
Penalties
Additional Resources
Fact Sheet provided by the Santa Clara County Department of Public Health, Tobacco-Free Communities Program.

Last Updated September 11, 2020 517
Item # 31.

Tobacco Retailers are
required to:

Tobacco Sales
Tobacco
Retailer
Laws:

Los Gatos It is illegal to:
• Sell tobacco products to anyone under the age of

21. “Tobacco product” includes: cigarettes, cigars,
little cigars or cigarillos, smokeless tobacco, hookah, electronic smoking devices with or without nicotine,
and any products for use with electronic smoking
devices (such as e-liquids with or without nicotine).
• Sell electronic cigarette products, such as
e-cigarettes, vape pens, tanks, and mods.
• Sell flavored tobacco products, including menthol
cigarettes, flavored cigars, flavored electronic
cigarettes, or e-liquids. Examples include fruit
flavors, candy flavors, alcohol flavors, and spice
flavors.
• Sell single cigarettes.
• Sell tobacco products through a self-service display
(an open display that the public can access without
the help of a clerk).
• Sell tobacco products through a vending machine.
• Allow clerks under 21 years of age to sell tobacco
products.
• Give away free or low-cost cigarettes or smokeless
tobacco products, or coupons for such products.

Advertising
• Cover more than 15% of windows and clear doors
with advertising or signs of any sort.
• Check ID for anyone who appears to be under the
age of 30.
• Post a sign, at EACH register, saying that it’s illegal to sell tobacco products to anyone under age 21.

Free STAKE Act signs are available from the
California Department of Public Health:
www.cdph.ca.gov/Tobacco21
NOTE: The We Card sign provided by the tobacco
industry does not meet the state law requirements.
• Get a permit (also known as a license) to sell
tobacco products from both:

1. The California Department of Tax and Fee
Administration AND

2. The County of Santa Clara (Under Contract
with the Town of Los Gatos)
Two permits are required for each retail location. The
permit must be renewed each year and displayed at
the store.

Tobacco Retailer Permit
Tobacco Permit Eligibility
• Permits cannot be issued to a new tobacco retail
outlet within 1,000 feet of a school or within 500
feet of other tobacco retailers. Existing tobacco
retailers are allowed to continue operating in these
locations unless the retailer doesn’t renew the
permit on time or the business adds or changes
owners.
• Permits cannot be issued to a location with a
licensed pharmacy.
518
Item # 31.

Retailers who sell tobacco without a permit/license or who violate any local, state, or federal tobacco control laws are subject to the following penalties:
1st Violation 2nd Violation Each Additional
Violation
Selling Tobacco
Without a Permit
No permit for 30
days
Fine up to $100
No permit for 90 days
for the second viola-
tion in 5 years
Fine up to $200 for
the second violation
within 12 months
No permit for 1 year
for each additional
violation within 5 years
Fine up to $500 for
each additional
violation within 12
months
Selling Tobacco
Products to an
Individual under
21 or Violating
Other Tobacco
Laws
Permit suspension
for up to 30 days
Fine up to $100
Permit suspension for
up to 90 days for
additional violations
within 5 years
Fine up to $200 for
the second violation
within 12 months
Permit suspension for
up to 1 year for each
additional violation
within 5 years
Fine up to $500 for
each additional
violation within 12
months
For additional information, please visit www.sccphd.org/tobaccofree or contact the Santa Clara County Tobacco-Free Communities Program at [email protected] or (408) 885-4456.

Los Gatos Municipal Code Chapter 18, Article VI; California Business & Professions Code Divisions 8.5 and 8.6; California Health & Safety Code section 118950; California Penal Code sections 308, 308.2, 308.3; Code of Fed- eral Regulations, Title 21, Part 1140.

References
Penalties
Additional Resources
Fact Sheet provided by the Santa Clara County Department of Public Health, Tobacco-Free Communities Program.

Last Updated September 11, 2020 519
Item # 31.

City of Milpitas Survey on Smoke-free Areas
1 / 19

65.32% 81

33.06% 41

12.10% 15

1.61% 2

2.42% 3
Q1 Tell us about yourself. (Check all that apply.)
Answered: 124 Skipped: 0
Total Respondents: 124
I live in
Milpitas in ...

I live in
Milpitas in ...

I work in
Milpitas.

I own or
operate a...

I own or
manage a...
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%100%

ANSWER CHOICES RESPONSES
I live in Milpitas in a single-family house.

I live in Milpitas in an apartment, duplex, condominium or townhouse.

I work in Milpitas.

I own or operate a business in Milpitas.

I own or manage a building with two or more residential units in Milpitas. 520
Item # 31.

City of Milpitas Survey on Smoke-free Areas
2 / 19
Q2 What is your zip code?
Answered: 124 Skipped: 0
521
Item # 31.

City of Milpitas Survey on Smoke-free Areas
3 / 19

17.74% 22

8.87% 11

18.55% 23

54.84% 68
Q3 In the past 30 days, have you been exposed to secondhand smoke atyour home? (Secondhand smoke is smoke that comes from someone elseusing a tobacco or marijuana product.) Answered: 124 Skipped: 0
TOTAL 124
Yes, I have
been exposed...

Yes, I have
been exposed...

Yes, I have
been exposed...

No, I have not
been exposed...
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%100%

ANSWER CHOICES RESPONSES
Yes, I have been exposed to tobacco smoke.

Yes, I have been exposed to marijuana smoke.

Yes, I have been exposed to both tobacco and marijuana smoke.

No, I have not been exposed to secondhand smoke.
522
Item # 31.

City of Milpitas Survey on Smoke-free Areas
4 / 19

37.10% 46

41.13% 51

14.52% 18

7.26% 9
Q4 In the past 30 days, how often have you noticed secondhand smoke(either tobacco or marijuana smoke) drifting into your home? Answered: 124 Skipped: 0
TOTAL 124
Never
Sometimes
Often
Almost always
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%100%

ANSWER CHOICES RESPONSES
Never
Sometimes
Often
Almost always
523
Item # 31.

City of Milpitas Survey on Smoke-free Areas
5 / 19

55.00% 66

4.17% 5

12.50% 15

6.67% 8

35.00% 42
Q5 Where do you think that secondhand smoke drifted into your unit from?(Check all that apply.) Answered: 120 Skipped: 4
Total Respondents: 120
Outside,
through the...

Another unit,
through the...

I don't know
where it com...

Other
Not applicable
- no secondh...
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%100%

ANSWER CHOICES RESPONSES
Outside, through the windows, door, vents, etc.

Another unit, through the wall, ceiling floor or ventilation system I don't know where it comes from.

Other
Not applicable - no secondhand smoke in my residence
524
Item # 31.

City of Milpitas Survey on Smoke-free Areas
6 / 19

14.29% 17

2.52% 3

33.61% 40

46.22% 55

3.36% 4
Q6 Does your housing complex have a policy to prohibit smoking insideyour apartment, condominium, or townhouse? Answered: 119 Skipped: 5
TOTAL 119
Yes, tobacco
and marijuan...

Yes, only
tobacco smok...

No
Don't know
Prefer not to
answer
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%100%

ANSWER CHOICES RESPONSES
Yes, tobacco and marijuana smoking are prohibited
Yes, only tobacco smoking is prohibited
No
Don't know
Prefer not to answer
525
Item # 31.

City of Milpitas Survey on Smoke-free Areas
7 / 19

95.87% 116

96.69% 117

95.87% 116

86.78% 105

92.56% 112

89.26% 108

89.26% 108

83.47% 101
Q7 Do you think smoking should be prohibited in the following locations?(Check all that apply.) Answered: 121 Skipped: 3
Total Respondents: 121
Outdoor dining
areas where...

Within 25 feet
of entrances...

Within 25 of
"service...

Public parks
Outdoor public
events like...

Outdoor common
areas of...

Within 25 feet
from doors a...

Inside all
units within...
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%100%

ANSWER CHOICES RESPONSES
Outdoor dining areas where food and beverages are served, such as restaurant and bar patios Within 25 feet of entrances, exits, and windows to buildings where smoking is prohibited. This would apply to businesses, offices, grocery stores, restaurants, bars, places of worship, etc.

Within 25 of "service areas", such as transit stops or ATMs Public parks
Outdoor public events like farmers' markets and concerts Outdoor common areas of multi-family housing, such as walkways, courtyards, pool areas, etc. Multi-family housing means housing with two or more attached residences and includes apartments, duplexes, condominiums, and townhouses
Within 25 feet from doors and windows of multi-family housing Inside all units within multi-family housing, including private balconies and patios 526
Item # 31.

City of Milpitas Survey on Smoke-free Areas
8 / 19

42.28% 52

15.45% 19

42.28% 52
Q8 Are there any other areas in the City where you think smoking shouldbe prohibited? Answered: 123 Skipped: 1
TOTAL 123
Yes
No
Not sure
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%100%

ANSWER CHOICES RESPONSES
Yes
No
Not sure
527
Item # 31.

City of Milpitas Survey on Smoke-free Areas
9 / 19

39.52% 49

3.23% 4

57.26% 71
Q9 Do you think it is easy or difficult for youth under the age of 21 to buyflavored tobacco products in Milpitas? Flavored tobacco products includementhol cigarettes, little cigars, and electronic cigarettes in flavors such asfruit, candy, and liquor.

Answered: 124 Skipped: 0
TOTAL 124
Easy
Difficult
Not sure
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%100%

ANSWER CHOICES RESPONSES
Easy
Difficult
Not sure
528
Item # 31.

City of Milpitas Survey on Smoke-free Areas
10 / 19

69.35% 86

4.03% 5

26.61% 33
Q10 Do you think flavored tobacco products are more appealing to youththan unflavored tobacco products? Answered: 124 Skipped: 0
TOTAL 124
Yes
No
Not sure
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%100%

ANSWER CHOICES RESPONSES
Yes
No
Not sure
529
Item # 31.

City of Milpitas Survey on Smoke-free Areas
11 / 19

83.87% 104

12.90% 16

3.23% 4
Q11 Would you support or oppose a law prohibiting the sale of flavoredtobacco products in Milpitas? Flavored tobacco products include mentholcigarettes, little cigars, and electronic cigarettes in flavors such as fruit,candy, and liquor.

Answered: 124 Skipped: 0
TOTAL 124
Support
Oppose
Not sure
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%100%

ANSWER CHOICES RESPONSES
Support
Oppose
Not sure
530
Item # 31.

City of Milpitas Survey on Smoke-free Areas
12 / 19

91.13% 113

8.06% 10

0.81% 1
Q12 Would you support or oppose a law to prevent stores near schoolsfrom selling tobacco products, such as no new tobacco retailers within1,000 feet of schools? Answered: 124 Skipped: 0
TOTAL 124
Support
Oppose
Not sure
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%100%

ANSWER CHOICES RESPONSES
Support
Oppose
Not sure
531
Item # 31.

City of Milpitas Survey on Smoke-free Areas
13 / 19

82.93% 102

8.13% 10

8.94% 11
Q13 Would you support or oppose a law that limits where stores that selltobacco can be located within a community, such as no new tobaccoretailers within 500 feet from existing tobacco retailers? Answered: 123 Skipped: 1
TOTAL 123
Support
Oppose
Not sure
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%100%

ANSWER CHOICES RESPONSES
Support
Oppose
Not sure
532
Item # 31.

City of Milpitas Survey on Smoke-free Areas
14 / 19

79.17% 95

10.83% 13

10.00% 12
Q14 Would you support or oppose a law that bans pharmacies from sellingtobacco products? Answered: 120 Skipped: 4
TOTAL 120
Support
Oppose
Not sure
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%100%

ANSWER CHOICES RESPONSES
Support
Oppose
Not sure
533
Item # 31.

City of Milpitas Survey on Smoke-free Areas
15 / 19

85.71% 102

9.24% 11

5.04% 6
Q15 Would you support or oppose a law requiring store owners topurchase a local license to sell tobacco? The license fees would cover thecost of checking whether stores follow tobacco laws.

Answered: 119 Skipped: 5
TOTAL 119
Support
Oppose
Not sure
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%100%

ANSWER CHOICES RESPONSES
Support
Oppose
Not sure
534
Item # 31.

City of Milpitas Survey on Smoke-free Areas
16 / 19

5.00% 6

95.00% 114
Q16 Do you smoke cigarettes, e-cigarettes, cigars, or other tobacco orcannabis products? Answered: 120 Skipped: 4
TOTAL 120
Yes
No
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%100%

ANSWER CHOICES RESPONSES
Yes
No
535
Item # 31.

City of Milpitas Survey on Smoke-free Areas
17 / 19

0.00% 0

0.00% 0

14.66% 17

36.21% 42

37.93% 44

0.86% 1

10.34% 12
Q17 What is your age?
Answered: 116 Skipped: 8
TOTAL 116
17 or under
18-24
25-34
35-44
45-54
55-64
65+
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%100%

ANSWER CHOICES RESPONSES
17 or under
18-24
25-34
35-44
45-54
55-64
65+
536
Item # 31.

City of Milpitas Survey on Smoke-free Areas
18 / 19

0.00% 0

52.94% 63

0.00% 0

6.72% 8

14.29% 17

4.20% 5

0.00% 0

25.21% 30
Q18 What category best describes your race/ethnicity? (Check all thatapply.) Answered: 119 Skipped: 5
Total Respondents: 119
American
Indian or...

Asian
Black or
African...

Hispanic/Latino
White or
Caucasian
Mixed race
Another race
Decline to
state
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%100%

ANSWER CHOICES RESPONSES
American Indian or Alaska Native
Asian
Black or African American
Hispanic/Latino
White or Caucasian
Mixed race
Another race
Decline to state
537
Item # 31.

City of Milpitas Survey on Smoke-free Areas
19 / 19
Q19 Do you have any additional comments?
Answered: 30 Skipped: 94
538
Item # 31.

City of Milpitas Survey on Smoke-free Areas
1 / 2
Q19 Do you have any additional comments?
Answered: 30 Skipped: 94
# RESPONSES DATE
1 Ban smoking in parking lots within 25 ft of customers cars. 8/15/2020 1:12 AM 2 In the public park, is it possible to put sign “No Smoking” specially in the parking area near residential area? We smell the tobacco smoke at lunch and dinner time. Thank you 8/1/2020 7:59 AM
3 No 7/30/2020 1:52 PM
4 Teachers, superintendent, school workers, and parents should not smoke of any kind as an example to young generations. They should not support those business for own finance as it tells the young generations that it’s ok to smoke.
7/30/2020 10:48 AM
5 Really troubled with neighbor smoking in their balcony in multi unit community. The smoke comes to our kitchen dining area when we eat food. There are many kids playing around while the person smokes
7/29/2020 11:59 AM
6 Support policy to make Milpitas a city free from secondhand smoke of tobacco and cannabis products!
7/29/2020 11:28 AM
7 I smoke CBD products for my ptsd that has no smell or harm on people around me. At least 5 times a day I am hit with the cigarette smoke smell from my neighbor. Sometimes he will be smoking in our walk way and I’ll wait for him to move to get out of my car. 7/29/2020 10:32 AM
8 I don’t think people should be able to walk any residential area smoking. For example, if my neighbor (nonsmoker) has a party and their friend wants to smoke, that friend goes outside to smoke often times walking around in front of other houses with kids playing outside. They should not be able to do this, if they want to smoke they can sit in their car with the windows up and enjoy it all for themselves.
7/29/2020 10:30 AM
9 This the dumbest survey ever, you can live in a single family home and still answer questions about living multi unit complex.
7/29/2020 9:19 AM
10 we should allow Cannabis sales, and make both Cannabis and tobacco be sold ONLY in those stores [like ABC stores in other regions]
7/29/2020 8:27 AM
11 No weeds smoking that if the odor smelled by others ! 7/29/2020 2:38 AM 12 We don't want any kind of smoke products appear in Milpitas. Neither in store nor on street. 7/29/2020 12:03 AM 13 Ban the sales of marijuana and flavored tobacco in Milpitas to keep a healthy Milpitas. 7/28/2020 9:49 PM 14 I oppose any tobacco/marijuana cannabis businesses running in our city. We don't need dirty money to run our Milpitas city. A city with good name will generate good businesses and good home buyers. Bad name attract bad businesses and bad residents. Please stop this endless pushing for cannabis in our Milpitas city. Our job is to protect the city. Don't you agree? 7/28/2020 8:46 PM
15 I support NO Smoking policy in Milpitas 7/28/2020 8:34 PM 16 How to protect the residents in single family house from the second hand smoking from neighbors?
7/28/2020 8:31 PM
17 I request to keep our city clean and free from secondhand smoke (either from tobacco or marijuana products) as Milpitas already badly suffered from the odor of the Landfill ! 7/28/2020 7:45 PM
18 question 17 does not have an answer for anyone between the age of 55-64, the age group I am in.
7/28/2020 7:10 PM
19 When I was 3 months pregnant, I kept smelling the smell of marijuana floating outside the window. This smell made me have a headache and couldn't eat anything. But I couldn't find where it came from. There are always so two or three times a week. This makes me very distressed.
7/28/2020 6:40 PM
539
Item # 31.

City of Milpitas Survey on Smoke-free Areas
2 / 2
20 No drug in Milpitas! 7/28/2020 6:19 PM
21 No 7/28/2020 5:52 PM
22 no 7/28/2020 5:50 PM
23 Many neighbors smoke in their back yard. 7/28/2020 5:46 PM 24 Smoking is bad for your health. it increases lung cancer risks... 7/28/2020 5:33 PM 25 Focus on running the city, the City of Milpitas should not be regulating what type of tobacco adults smoke.
7/28/2020 4:29 PM
26 Smoking in Schools is already prohibited although no to little enforcement. Bathrooms are a popular area for students to vape and smoke yet Administration is not handling the issue effectively.
7/28/2020 12:53 PM
27 Ban and enforcement of tobacco use anywhere on a school premises, including parking lots and adjoining 25-ft perimeter.
7/28/2020 12:51 PM
28 Neighboring multi family units near our street of single family homes and neighbors that smoke outside their homes especially at night are concerning, when during summer months we keep our windows open.
7/28/2020 9:56 AM
29 If restrictions go into place, it will be hard to enforce. 7/28/2020 7:04 AM 30 With kids under 18 in neighbours should be ban marijuana smoking in surrounding area. 7/24/2020 10:29 PM 540
Item # 31.

CITY OF MILPITAS

AGENDA REPORT
(AR)

Item Title: Authorize City Manager to Execute the Fourth Amendment to the Franchise Agreement with MSI for the purpose of Assignment of Contract and Modify Certain Service Provisions (Staff Contact: Tony Ndah, Public Works Director, 408-586-2602) Category: Community Services and Sustainable Infrastructure

Meeting Date: 6/21/2022
Recommendation: Authorize City Manager to Execute the Fourth Amendment to the Franchise Agreement with MSI for the purpose of Assignment of Contract and Modify Certain Service Provisions

Background:

On November 16, 2016, the City Council approved the Franchise Agreement between the City of Milpitas and Milpitas Sanitation, Inc. for Collection of Solid Waste and Collection and Processing of Recyclable Materials and Organic Materials (Franchise Agreement). The terms of the agreement allow for the assignment of the obligations of the agreement with consent of the City.

On October 19, 2021, Milpitas Sanitation Inc. (MSI) submitted a request for the City to consider an assignment of the franchise agreement to Waste Connections, Inc.(Waste Connections), a large national solid waste company, with headquarters in and has headquarters in Woodlands, Texas and Vaughan, Ontario. MSI and Waste Connections planned on entering a Securities Purchase Agreement at a closing date to be held on or about December 31, 2021 and sought Council approval per the terms of the agreement to assign the franchise agreement to Waste Connections.

On December 14, 2021, the City Council considered the assignment of contract and the proposed Fourth Amendment to the Franchise Agreement with MSI. During Council discussion of the agenda item, Councilmembers expressed interest in exploring options for increased competition for the contract assignment and wanted to advocate for increased service enhancements; as such, the majority of Council voted to reject the Assignment of Contract and the Fourth Amendment to the Franchise Agreement. It is important to note that the agreement with MSI does not provide for a competitive contract assignment process and the agreement can only be terminated if the City determines that MSI is in default and requires a cure process to address the event of default.

This item is being brought back to Council for consideration as MSI has been in discussion with Mayor Tran and has proposed additional service enhancements as part of its second request for the assignment of contract submitted on May 26, 2022.

Analysis:

Per the terms of the agreement with MSI for solid waste services in the City, MSI submitted a formal request to the City on October 19, 2021 and resubmitted it on May 26, 2022 to consider an assignment of the franchise agreement to Waste Connections. Assignment is the transfer of an agreement’s obligations and benefits from one party to another party. Section 12.6 of the Franchise Agreement specifies the process of contract assignment, which includes that prior City consent is required, defining what constitutes an assignment, laying out what is required for consent of assignment. Specifically, Section 12.6.A states:

541
Item # 32.

“Contractor shall not assign its rights or delegate or otherwise transfer any or all of its obligations under this Agreement to any other Person without the prior written consent of City which may be withheld with or without cause at the City's sole discretion. City may refuse to consent to a proposed assignment unless it is satisfied that the proposed assignee is ready, willing, and able to provide services in a manner equal to or better than Contractor.”

Per Section 12.6.C of the agreement, no consent to an assignment need be considered by City unless or until Contractor has met the following requirements:

 Contractor shall submit a non-refundable deposit to City in the amount of $250,000 to provide City funding for its review of the assignment;
 Contractor shall be granted no opportunity to review or approve proposed agents of the City associated with the assignment process;
 Contractor shall furnish City of audited financial statements of the proposed assignee’s operation for the immediately preceding three operating years;
 Contractor shall provide satisfactory proof that the proposed assignee has solid waste management experience at a scale equal to or greater than Contractor and that operations are in compliance with federal, state, and local laws; proposed assignee conducts its operations in a safe and environmentally conscientious manner and in accordance with sound solid waste management practices; and any other information required by City to ensure the proposed assignee can fulfill the terms of the franchise agreement in a timely, safe and effective manner
 Should the City consent to the assignment, Contractor shall make an assignment payment to the City in the amount of 2% of the annual Gross Receipts for the services provided for the most recently completed calendar year, which is estimated at $400,000.

In November 2021, Staff contracted with R3 Consulting Group Inc.(R3) to conduct a thorough financial and operations review of Waste Connections. R3 is a California certified small business that specializes in providing municipal clients with services related to solid waste planning, procurement and negotiation assistance operations and performance review, and financial and rate analysis. R3 has been providing rate review assistance to the City for the past three years and is very familiar with the existing franchise agreement.

R3 conducted the financial and operational review of Waste Connections late 2021 and found that from an operational and financial perspective, Waste Connections is qualified to perform the services required by the Franchise Agreement. As part of the assignment request submitted May 26, 2022, staff contacted R3 whether any additional review is needed. R3 still stands behind its attached report dated December 9, 2021 and finds that Waste Connections:

 Understands and is committed to complying with all terms and conditions in the Agreement;  Has more than 10 years of street sweeping, solid waste, recycling and composting collections  experience;
 Operates in compliance with all applicable laws and regulations;  Has an established employee onboarding, training, diversity, and safety program that includes tracking, analyzing, and reporting workers’ compensation, and automobile/general liability safety metrics;  Operates its local landfill in accordance with State Minimum Standards;  Will manage the current fleet and replace vehicles if necessary for the term of the Agreement;  Demonstrates a renewed commitment to recycling, environmental, sustainability and community engagement to provide focused resources that address the needs of the City as described in their 2020 Sustainability Report;
 Provides enterprise-class tools and adequate processes, staffing, training including Diversity and upgraded software to deliver effective customer service;  Was recommended by all jurisdictions contacted during reference checks;  Is financially capable of performing its duties if assigned the Agreement under consideration. Waste Connections’ financial health is within expectations for solid waste companies of its size, which allows it to access considerable lines of credit which may be used in performing services under the Agreement; 542
Item # 32.

 Through Bank of America, Waste Connections has access to over $1 Billion of available liquidity for direct borrowing, subject to certain conditions. Waste Connections is in good standing with Bank of America and is following all covenants related to its credit;  The acquisition of MSI represents an approximate 0.5% growth in size for Waste Connections, which will be a company with over $5,445 Billion in annual revenue post-assignment; and  Under this assignment, no changes should be visible to the City or rate payers as Waste Connections will operate MSI as a subsidiary and current personnel, vehicles, and equipment will continue to service the City of Milpitas.

Service Enhancements
As discussed with Council at the December 14, 2021 City Council meeting and in conjunction with the assignment review, staff sought to improve on the services provided by MSI and negotiated with MSI/Waste Connections to make permanent certain service enhancements that our community has experienced as pilot projects and/or requested. MSI/Waste Connections agreed to make certain pilot services permanent and/or start providing additional services that improve on the service experience for our residents with no additional costs to the rate payers for at least 2.5 years for making these enhanced services permanent. These service enhancements/alignments include the following:

 Voucher Program for Self-haul of unwanted items to MSI facilities in Santa Clara (M – F; 8 a.m. to 2:30 p.m.)
 6 neighborhood cleanup events per year including an additional assignment payment in the amount of $150,000 to cover the cost for City staff time supporting neighborhood cleanup events and responding to illegal dumping.
 Increase Curbside Pickup of Bulky Items Collected from One to Three Items per year  Collect Flattened Cardboard on the side of carts
 Offer dedicated garbage and food scarps cart option as an alternative to the current large split garbage/food scraps cart
 Re-alignment of total streets sweeping curb miles
 Increase compost giveaways for the community

The majority of the City Council voted to reject the assignment of contract and fourth amendment to the Franchise agreement at the December 14, 2021 City Council meeting. After further discussions with Mayor Tran, MSI continued to commit to the staff negotiated service enhancements as well as the two service changes outlined below:

 At City’s request, increase neighborhood cleanup events up to 12 events per year based on utilization and participation by the community. Additionally, City and Contractor will monitor services to ensure compliance with applicated State waste diversion laws, and  Eliminate the use of the two white 1.5 cubic yard bags available for Bulky Item Collection and instead allow residents who request Bulky Item Collection to set out up to 3 cubic yards of materials in the equivalent number of 96-gallon trash bags, which is about 6 bags

Milpitas rate payers will benefit from the service enhancements, estimated to be worth more than $552,000 annually, or close to $1.4 million for 2.5 years.

Policy Alternatives:

Alternative 1: Do not consent to the assignment of the Franchise Agreement.

Pros: None.

Cons: City would forego the one-time assignment payment revenue (estimated at approximately $550,000) and any making any service enhancements permanent would need to be considered as part of the rate process with costs to be paid by solid waste rate payers. 543
Item # 32.

Reason not recommended: City and solid waste rate payers will receive significant financial and service enhancement benefits as a result of the conditions that have been agreed to as a part of this consent of assignment of the Franchise Agreement.

Fiscal Impact:

There is no fiscal impact associated with the execution of this amendment. MSI has agreed to absorb the costs associated with the outlined service enhancements for at least the next 2.5 years.

Per the terms of the agreement, MSI provided the City with a non-refundable deposit of $250,000 to cover the City’s cost for the review of the assignment. These funds were deposited with the City on October 25, 2021 and have been used to cover City staff and R3 cost for the review of the assignment. Remaining funds left over from deposit will be transferred into the Solid Waste fund to offset future staff cost.

In addition, per the terms of the agreement, MSI will be making an assignment payment to the City in the amount of 2% of the annual Gross Receipts (estimated at approximately $400,000) for the services provided for the most recently completed calendar year. MSI has also agreed to provide the City with an additional assignment payment of $150,000, which will be used to pay for staff time managing neighborhood cleanup events and in response to illegal dumping.

California Environmental Quality Act:

The City Council’s approval of the Consent of Assignment of the Franchise and approval of the Fourth Amendment to the Franchise Agreement is not a project subject to the California Environmental Quality Act (CEQA) pursuant to CEQA Guideline 15378(b)(2) as it constitutes an administrative activities of governments that will not result in direct or indirect physical changes in the environment, and is therefore exempt from CEQA review.

Recommendation:

Authorize City Manager to Execute the Fourth Amendment to the Franchise Agreement with MSI for the purpose of Assignment of Contract and Modify Certain Service Provisions

Attachments:

1. Review of Assignment of MSI Agreement to Waste Connections Report by R3

2. Assignment and Consent Agreement

3. Revised Fourth Amendment to Franchise Agreement
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Item # 32.

FINAL REPORT
City of Milpitas

Submitted electronically on October 22, 2020

Submitted electronically: December 9, 2021

Review of Assignment of Milpitas
Sanitation Franchise Agreement to
Waste Connections
545
Item # 32.
1512 Eureka Road, Suite 220, Roseville, CA 95661 | p 916.782.7821 | f 916.782.7824 | www.r3cgi.com December 9, 2021
Ms. Elaine Marshall
City of Milpitas, Public Works Department
1265 North Milpitas Boulevard, Milpitas, CA 95035
submitted via email: [email protected]
Subject: Final Report – City of Milpitas Review of Assignment of MSI Franchise Agreement to Waste Connections
Dear Ms. Marshall,
R3 Consulting Group, Inc. (R3) is pleased to submit to the City of Milpitas (City) the attached Final Report of our review of the proposed assignment of the solid waste franchise agreement currently held by Milpitas Sanitation, Inc. (MSI) to Waste Connections (WC or Company) (collectively, “Companies”).

This report presents our findings, based on the information made available by the Companies. We initially submitted the report in draft form (to confirm the adequacy of the report for the City to consider the request, by MSI, to assign the agreement to WC) and are now submitting the final version. The Companies were very responsive to all information requests.

To summarize the findings to date:

Although WC will be the new owner of MSI, MSI as a subsidiary will remain intact and will be obligated to meet all current obligations under the franchise agreement; WC’s extensive national and statewide operational experience qualifies the Company to provide services under the agreements;
WC’s financial resources are significant and can more than meet the obligations of the agreements, including any future vehicle and equipment capital replacements should they be necessary;
A new senior management team is in place and will oversee the MSI operation; As part of the Assignment, WC has expressed a willingness to absorb the proposed rate increase for Year 5 as well as defer the costs of additional service enhancements until a future detailed rate review; and
Unlike many assignments, no changes should be visible to the City or its rate payers. * * * * * * *
Thank you for the opportunity to help the City in considering assignment of the MSI agreement to WC.

Should you have any questions or comments, or need any additional information, please don’t hesitate to reach out directly.

Sincerely,
Scott Hanin | Project Director
R3 Consulting Group, Inc.
916.782.7821 | [email protected]
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Item # 32.

TABLE OF CONTENTS
City of Milpitas | Final Report – Review of Assignment of MSI Agreements to WC TOC

1. Executive Summary
page 1

2. Financial Ability
page 5

3. Operational Qualifications
page 7

4. Transition Activities
page 14

Attachments

1. Waste Connections Organization Chart

2. Good Standing Letter from Bank of America

3. 2020 Sustainability Report

4. Health & Safety Policy Statement

5. Preventive Maintenance Program

6. Customer Service Training Manual

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Item # 32.

1. EXECUTIVE SUMMARY

City of Milpitas | Final Report – Review of Assignment of MSI Agreement to WC 1 of 14 Introduction
The City of Milpitas has received a request from Milpitas Sanitation, Inc (MSI) to assign the Franchise Agreement to Waste Connections, Inc., a large national solid waste company. MSI and Waste Connections plan on entering into a Securities Purchase Agreement, (the “Purchase Agreement”) at a closing to be held on or about December 31, 2021. In accordance with the Draft Purchase Agreement, the current shareholders of MSI will sell all the shares in the Company to Waste Connections, which will result in a change in majority control of MSI from the current owners to Waste Connections.

The City of Milpitas has engaged R3 Consulting Group, Inc. (R3) to conduct a review of the fitness of Waste Connections on behalf of the City, to establish findings regarding the proposed assignment.

This review included a thorough assessment of:

Franchise Agreement assignment provisions;
Financial Statements, Annual Reports, SEC Filings, available capital resources and debt; Financial and operational information provided by MSI and Waste Connections; and Likely effects of assignment on rates and services. Re

R3 was not able to review the final Purchase Agreement as it has not yet been signed by the parties.

However, we have no reason to believe the final signed Purchase Agreement will have any material impact on the Assignment and be in substantially the same form as the draft that was provided.

What is the Securities Purchase Agreement?
According to the Draft Purchase Agreement, upon the sale closing, MSI shall continue to possess all its right, title and interest in the Franchise Agreement. MSI will perform and be bound by all the terms, covenants and conditions required under the Franchise Agreement upon closure. Unlike other assignments where effectively a new company replaces the current one as witnessed through name change, new or painted vehicles and changes to personnel, no changes should be visible to the City or its rate payers.

Waste Connections, through this transaction, would now own all assets and agreements of MSI including:

Permits;
Franchise agreement;
Any other agreements for services;
All equipment used by MSI, including:

All customer carts;
All containers and bins; and
Software, spare parts, computers, etc.

All motor vehicles used by MSI:

Collection and Street Sweeping Vehicles, all of which are subject to replacement by Waste Connections prior to the end of the Agreement; and
Support Vehicles.

All real property used in the business.

What is the Assignment?
Assignment is the transfer of an agreement’s obligations and benefits from one party to another party. In this case, MSI is seeking to assign its obligations and benefits under the Agreement between the City and MSI to Waste Connections Inc. The current MSI Agreement requires that MSI obtain City consent to 548
Item # 32.

Executive Summary
City of Milpitas | Final Report – Review of Assignment of MSI Agreement to WC 2 of 14 assign the Agreement, without the prior written consent of City which may be withheld with or without cause at City’s sole discretion, for the assignment to Waste Connections to be valid.

Consent Requirements. Per the Agreement, no request by Contractor for consent to an assignment need be considered by City unless and until Contractor has met the following requirements:

1. Contractor shall pay City its reasonable expenses for attorneys’ fees, consultants’ fees and other costs of investigation necessary to investigate the suitability of any proposed assignee, and to review and finalize any documentation required as a condition for approving any such assignment. With its written request for consideration of assignment, Contractor shall submit a non-refundable deposit to City in the amount of $250,000 to provide City funding for its review of the assignment;
It is our understanding this payment was made to the City.

2. Contractor shall be granted no opportunity to review or approve proposed agents of the City associated with assignment process;
It is our understanding that the City selected R3 for this engagement without any input from MSI or Waste Connections.

3. Contractor shall furnish City with audited financial statements of the proposed assignee’s operations for the immediately preceding three (3) operating years. City, following review of financial health of the assignee, may require provision of additional performance surety, or insurance;
Both Waste Connections and MSI’s financial statement for the last three years were made available to the City as well as cash flow statement, debt and outstanding capital, balance sheet, Sustainability Plan and Annual Reports and recent SEC filings. No additional surety or insurance has been requested or deemed necessary.

4. Contractor shall furnish City with satisfactory proof: (i) that the proposed assignee has at least ten (10) years of Solid Waste Transfer and Disposal management experience on a scale equal to or exceeding the scale of operations conducted by Contractor under this Agreement; (ii) that in the last five (5) years, the proposed assignee has not been the subject of any administrative or judicial proceedings initiated by a federal, State or local agency having jurisdiction over its operations due to an alleged failure to comply with federal, State or local laws or that the proposed assignee has provided City with a complete list of such proceedings and their status; (iii) that the proposed assignee conducts its operations in a safe and environmentally conscientious manner; (iv) that the proposed assignee conducts its operations in accordance with sound Solid Waste management practices in full compliance with all federal, State and local laws regulating the Transfer and Disposal of Solid Waste and all Environmental Laws; (v) of any other information required by City to ensure the proposed assignee can fulfill the terms of this Agreement in a timely, safe and effective manner; and,
Waste Connections has stated in its Assignment request to the City that it is complying with all of terms of this Section and the R3 review concurs based on our review.

5. Any permitted assignee must assume Contractor’s responsibilities under this Agreement.

As described in the report, this share purchase will maintain MSI with day-to-day responsibility for compliance with the current Agreement and Waste Connections as new parent shall be required to ensure compliance with all franchise agreement terms.

6. Should City consent to the assignment, Contractor shall make an assignment payment to the City in the amount of 2% of the annual Gross Receipts for the services provided under this Agreement for the most recently completed calendar year.

Waste Connections has represented to the City that this payment will be made to the City upon approval of the Assignment by the City.
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Item # 32.

Executive Summary
City of Milpitas | Final Report – Review of Assignment of MSI Agreement to WC 3 of 14 Waste Connections has stated, and it is described in the Draft Purchase Agreement, that as a purchase of ownership shares, rather than a typical asset purchase, MSI management will essentially remain in place to comply with the current franchise agreement requirements as is currently the case, however, MSI management will now report to Bret Faulkner – District Manager. Bret Faulkner has been District Manager overseeing the Green Team of San Jose, Santa Clara County and West Valley Cities hauling operations beginning in 2014. An organizational chart is included as Attachment 1.

Waste Connections’ Qualifications for Assignment
Section 2 of this Report provides R3’s review of Waste Connections’ audited financial statements and many other financial documents including current cash flow and access to capital. R3 requested a Good Standing letter from Bank of America (Attachment 2) which is Waste Connections’ primary creditor. This is followed by Section 3, which provides R3’s assessment of Waste Connections’ fitness to perform the activities covered under the Agreements. Specifically, we have reviewed Waste Connections’ qualifications to perform services currently provided by MSI, the services provided under other current Agreements with other jurisdictions, and responses to questions submitted by R3 demonstrating ability to meet terms and conditions of the agreements.

The general qualification areas reviewed by R3 are as follows:

Financial Ability;
Collection and Street Sweeping Operations;
Staffing;
California Qualifications;
Safety and Employee Engagement;
Customer Service;
Community Engagement; and
References.

Overall, from an operational and financial perspective, R3 finds that Waste Connections is qualified to perform services required by the Franchise Agreement. Specifically, we find that Waste Connections/MSI:

Understands and is committed to complying with all terms and conditions in the Agreement; Has more than 10 years of street sweeping, solid waste, recycling and composting collections experience;
Operates in compliance with all applicable laws and regulations; Has an established employee onboarding, training, diversity, and safety program that includes tracking, analyzing, and reporting workers’ compensation, and automobile/general liability safety metrics;
Operates its local landfill in accordance with State Minimum Standards; Will manage the current fleet and replace vehicles if necessary for the term of the Agreement; Demonstrates a renewed commitment to recycling, environmental, sustainability and community engagement to provide focused resources that address the needs of the City as described in their 2020 Sustainability Report (Attachment 3);
Reporting will continue to be provided in a timely manner as described in the Agreement; Provides enterprise-class tools and adequate processes, staffing, training including Diversity and upgraded software to deliver effective customer service; Was recommended by all jurisdictions contacted during reference checks;

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Item # 32.

Executive Summary
City of Milpitas | Final Report – Review of Assignment of MSI Agreement to WC 4 of 14 Is financially capable of performing its duties if assigned the Agreement under consideration.

Waste Connections’ financial health is within expectations for solid waste companies of its size, which allows it to access considerable lines of credit which may be used in performing services under the Agreement;
Through Bank of America, Waste Connections has access to over $1 Billion of available liquidity for direct borrowing, subject to certain conditions. Waste Connections is in good standing with Bank of America and is following all covenants related to its credit; The acquisition of MSI represents an approximate .5% growth in size for Waste Connections, which will be a company with over $5,445 Billion in annual revenue post-assignment; and For shareholders, 2020 was Waste Connections’ 17th consecutive year of positive total shareholder returns, with double-digit percentage returns, and the tenth consecutive year of double-digit percentage increases in its cash dividend. Its comparative performance over the five- year period ending December 31, 2020, continued to outperform sector and market indices.

Management Style and Approach
As described in its public reporting, Waste Connections manages its operations on a decentralized basis.

This places decision-making authority closer to the customer, enabling it to identify and address customers’ needs quickly in a cost-effective manner. The Company believes that decentralization provides a low-overhead, highly efficient operational structure that allows it to expand into geographically contiguous markets and operate in relatively small communities that larger competitors may not find attractive. They believe that this structure gives it a strategic competitive advantage, given the relatively rural nature of many of the markets in which it operates, and makes it an attractive buyer to many potential acquisition candidates.

Each operating location has a district or site manager who has a high degree of decision-making authority for his or her operations and is responsible for maintaining service quality, promoting safety, implementing marketing programs, and overseeing day-to-day operations, including contract administration. Local managers also help identify acquisition candidates and are responsible for integrating acquired businesses into its operations and obtaining the permits and other governmental approvals required for it to operate.

As of December 31, 2020, their employee population consisted of 18,933 active employees, 9,788 of whom are commercial truck drivers and 1,610 of whom are mechanics. There were 15,978 employees located in the United States and 2,955 employees located in Canada. 39% of the employees were ethnic minorities, 16% were women, and 8% were from the armed services.

The Company believes that acquisitions are an integral strategy for its growth. The Company has closed 14 acquisitions so far this year to date, worth approximately $115 million in annualized revenue. During the year ended December 31, 2020, it completed 21 acquisitions having a net value of $481.6 million.

During the year ended December 31, 2019, it completed 21 acquisitions having a net value of $837.7 million. During the year ended December 31, 2018, it completed 20 acquisitions having a net value of $1.032 Billion.

Potential Rate Impacts of Assignment
As part of the Assignment review, Waste Connections has agreed to absorb the 0.57% rate increase that was due MSI for rate year 5. Additionally, they have agreed to absorb the cost of several additional service enhancements until a detailed review in three years when the actual costs will be known and included going forward. Waste Connections has also agreed to increase the assignment payment by $150,000.
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Item # 32.

2. FINANCIAL ABILITY
City of Milpitas | Final Report – Review of Assignment of MSI Agreement to WC 5 of 14

To evaluate Waste Connections’ financial ability to perform services covered under the Agreement, R3 reviewed the following:

Waste Connections’ audited financial statements for 2018 through 3rd Qtr. 2021; SEC 10-K filings for 2019 through 3rd Qtr. 2021;
Cash flow and debt reports;
Balance Sheet;
MSI audited financial statements for 2018 through 2020; and Good Standing Letter from Bank of America.

Key Findings
Waste Connections is financially capable of ensuring the performance of all aspects of the Franchise Agreement if assigned the Agreement under consideration. Waste Connections’ financial health is within expectations for solid waste companies of its size, which allows it access to sufficient lines of credit which may be used to secure capital necessary for providing services under the Agreements;
Per Bank of America as both Global and US lending Agent, Waste Connections has access to over $1 Billion of available liquidity for direct borrowing, subject to certain conditions. Waste Connections is in good standing with Bank of America and is following all covenants related to its credit; and,
The acquisition of MSI’s assets, Agreement revenues, and operational obligations represents an approximate .5% growth in size for Waste Connections, which will be a company with over $5,445 Billion in annual revenue post-assignment.

Financial Health
Our review of Waste Connections’ financial statements indicates that Waste Connections is a profitable company (10.1% profit), with sufficient levels of revenue to cover its expenses. Waste Connections’ average debt-to-equity ratio (73%) is appropriate for capital intensive industries such as solid waste collection. The MSI share purchase represents 0.07 percent of Waste Connections’ overall market capitalization of $35.42 Billion, meaning that additional income, expenses and debt relating to the asset purchase will be a minor impact to Waste Connections’ overall financial health. In terms of annual income, the Company’s annual revenue is approximately $5.4 Billion with adjusted net income of $700 million as shown below:

Waste Connections Summary Income Statement (000’s)

Revenue
Adjusted EBITDA*
Net income attributable to Waste Connections
Adjusted net income attributable to Waste Connections*
*Non-GAAP measure. See Non-GAAP Measures on pages 75-77 of Annual Report on Form 10-K for the year ended December 31, 2020. 2019
5,388,679
1,673,554
566,841
719,561

2020
5,445,990
1,661,984
204,677
695,786

For the year ended December 31, 2020, revenue was $5.446 Billion, as compared to $5.389 Billion in the prior year. R3 has also evaluated common financial ratios that lending institutions use to determine financial health and fitness for lending. These ratios are guidelines that financial institutions refer to when making determinations regarding lendability.

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Item # 32.

Financial Ability
City of Milpitas | Final Report – Review of Assignment of MSI Agreement to WC 6 of 14 The Company has a Current Ratio of 1.0 and a Quick Ratio of 0.9. The current ratio is a liquidity ratio that measures a company’s ability to pay short-term obligations or those due within one year. It tells investors and analysts how a company can maximize the current assets on its balance sheet to satisfy its current debt and other payables. A ratio under 1.00 indicates that the Company’s debts due in a year or less are greater than its assets—cash or other short-term assets expected to be converted to cash within a year or less.

The quick ratio measures the dollar amount of liquid assets available against the dollar amount of current liabilities of a company. A result of 1 is the normal quick ratio. It indicates that the Company is fully equipped with exactly enough assets to be instantly liquidated to pay off its current liabilities. A company that has a quick ratio of less than 1 may not be able to fully pay off its current liabilities in the short term, while a company having a quick ratio higher than 1 can instantly get rid of its current liabilities. Although slightly less than 1, the Quick Ratio is more conservative, and the number is still quite strong.

R3 has found that these ratios indicate that Waste Connections’ liquidity is appropriate for the purposes of assignment consideration.

Debt
As shown below in the Company’s financial reports, Waste Connections has access to over $1.2 Billion in liquid capital to perform its contractual obligations, including the replacement of vehicles and containers, if necessary, before the end of the Agreement, although not currently under consideration. It is also our understanding that Waste Connections anticipates paying off the outstanding loans shown below this calendar year.

Available Credit

Revolver under Credit Agreement Available
Letters of credit outstanding
Total amount drawn, as follows:

Amount drawn - U.S. LIBOR rate loan
Interest rate applicable - U.S. LIBOR rate loan
Amount drawn – Canadian bankers’ acceptance
Interest rate applicable – Canadian bankers’ acceptance Commitment – rate applicable
Term loan under Credit Agreement
Amount drawn – U.S. based LIBOR loan
Interest rate applicable – U.S. based LIBOR loan
9/30 2021
$ 1,100,391
$ 114,685

$ 634,924
$ 631,000

1.09%
$ 3,924

1.43%

0.09%
$ 650,000

1.09%
12/31 2020
$ 1,238,937
$ 119,636

$ 203,927
$ 200,000

1.35%
$ 3,927

1.66 %

0.15 %
$ 650,000

1.35%

Overall, because of Waste Connections’ size, the Company brings to the City much more financial stability, access to capital and depth. Nothing we have seen or has been reported shows any change in the Company’s financial health in the future.

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Item # 32.

3. OPERATIONAL QUALIFICATIONS
City of Milpitas | Final Report – Review of Assignment of MSI Agreement to WC 7 of 14

Waste Connections/MSI will still be required to operate in full compliance with the terms and conditions of the Agreement. R3 reviewed the terms and conditions of the Franchise Agreement, as well as financial statements and Annual Plans provided by Waste Connections, to determine Waste Connections’ qualifications and abilities to fulfill those terms and conditions. In the Greater Bay Area, Waste Connections has two operating locations. Green Team of San Jose, which has single family and multifamily franchise agreements with the City of San Jose. Also, Potrero Hills Landfill which is in Solano County and accepts waste for disposal and processing from a multi-county area in Northern California.

The Company’s national operations primarily consist of providing non-hazardous waste collection, transfer, disposal and recycling services, exploration & production (E&P) services, and intermodal services. This size and breadth of experience shows that Waste Connections has the capability to provide all the services required under the Franchise Agreement.

The following tables disaggregates the Company’s revenues by service line for the periods indicated and the following shows the number of facilities by line of business:

Revenues by Service Area (000’s)
Years Ended 12/31 /2018 /2019 /2020
Commercial $1,452,831 $1,610,313 $1,593,217
Residential 1,189,148 1,528,217 1,380,763
Roll off 841,173 768,687 833,148
Total Collection 3,410,666 3,971,678 3,815,153
Landfill 1,132,935 1,063,243 1,146,732
Transfer 670,129 777,754 771,316
Recycling 64,245 86,389 92,634
E&P 271,887 256,262 159,438
Intermodal and other 118,396 121,137 139,896
Intercompany (709,889) (814,397) (787,994)
TOTAL $5,388,679 $4,922,941 $5,445,990
Facilities by Service Area
Hauling Operations 311
Landfills 92
Transfer Stations 185
Intermodal Facilities 6
Recycling Facilities 68
E&P Liquid Waste Injection Wells 23
E&P Waste Treatment and Oil Recovery 19
TOTAL 704
Collection and Street Sweeping Operations
Collection and street sweeping operations are the primary operational requirements under the Agreement, and Waste Connections needs to demonstrate adequacy in providing these services to be deemed fit for assignment. To evaluate Waste Connections’ qualifications and fitness to perform collections and street sweeping services, R3 reviewed:

MSI Annual Reports to determine nothing in there was beyond the scope of Waste Connections; List of California operations and assets;
Waste Connections Sustainability Report; and
Waste Connections Northern California Organization Chart (Attachment 1);

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Item # 32.

Operational Qualifications
City of Milpitas | Final Report – Review of Assignment of MSI Agreement to WC 8 of 14 Based on their national and statewide size and experience in all aspects of solid waste management, their depth, training, California Operations, and safety program make them qualified operationally to perform the services required by the franchise agreement.

Staffing
According to Waste Connections, the current General Manager of Milpitas Sanitation, Inc., Mr. Sal San Filippo, will continue to manage the day-to-day operations of Milpitas Sanitation, Inc. Mr. San Filippo will report to Mr. Bret Faulkner, the District Manager for Waste Connections of California, Inc. d/b/a GreenTeam of San Jose. Mr. Faulkner, in turn, reports to Mr. Paul Nelson, the Division Vice President for Waste Connections of California, Inc. Mr. Nelson, in turn, reports to Mr. Dan Schooler, the Regional Vice President for the Western Region of Waste Connections, Inc.

Descriptions of Key Waste Connections staff are as follows:

Dan Faulkner – District Manager. Prior to the Green Team, Mr. Faulkner was District Manager of San Luis Obispo beginning in 2010. He has more than 15 years of experience in the solid waste industry and over 35 years of experience in the transportation industry. He holds a degree in finance from the University of Wisconsin-Milwaukee.

Paul Nelson – Division Vice President. Paul Nelson has been Division Vice President overseeing the Bay Area Division since 2006. Prior to that, Mr. Nelson was District Manager of Green Team of San Jose beginning in 2002. Mr. Nelson has more than 32 years of experience in the solid waste industry and holds a B.S. degree in Business Administration from the University of California, Berkeley.

Dan Schooler – Regional Vice President. Dan Schooler has been the Western Region Vice President for Waste Connections since February 2018, with oversite for eighty-six companies within eight states including Alaska, Washington, Oregon, California, Nevada, Idaho, Montana, and Western Wyoming.

From November 2008 to that date, Mr. Schooler served as Division Vice President with responsibility for multiple companies in Washington State from 2008 to 2011, multiple companies in the State of New York from 2011 to 2013 and multiple companies again in Washington State from 2013 to 2018. From June 2001 to November 2008, Mr. Schooler managed a large hauling, transfer and recycling operation in Vancouver, Washington. Mr. Schooler joined Waste Connections in September 1999 as a controller managing the finances of several companies in Oregon and Washington, with a focus on day-to-day operations and mergers and acquisitions. Prior to joining Waste Connections, Mr. Schooler held various operations and controller positions and has over 32 years of experience in the solid waste industry. He holds a B.S degree in Accounting from Valparaiso University.

California Qualifications
Waste Connections, Inc. and its subsidiaries have been providing municipal solid waste and recycling collection, disposal, and processing services in the United States since 1997 and in California since 1998.  Waste Connections, through various operating subsidiaries, currently provides solid waste and recycling collection services in the following municipalities in California, all of which are required to comply with AB 939 and SB 1386.

Because of this, the City has much more access to statewide expertise and programs being implemented by the Company elsewhere to gain more expertise that can be used locally. The Company is also in the process of acquiring Garden City Sanitation which services parts of San Jose.

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Item # 32.

Operational Qualifications
City of Milpitas | Final Report – Review of Assignment of MSI Agreement to WC 9 of 14 California Municipality Served Waste Connections Subsidiary Avila Beach Community Services District South County Sanitary Service, Inc.

Bishop, City of Preferred Septic & Disposal, Inc.

Cambria Community Services District Mission Country Disposal Cameron Park Community Service District WC of California, Inc. d/b/a El Dorado Disposal Service Campbell, City of West Valley Collection & Recycling, LLC Clearlake, City of Clearlake Waste Solutions, Inc.

El Dorado County WC of California, Inc. d/b/a El Dorado Disposal Service El Dorado Hills Community Service District WC of California, Inc. d/b/a El Dorado Disposal Service Grover Beach, City of South County Sanitary Service, Inc.

Inyo County Madera Disposal Systems, Inc. d/b/a Bishop Waste Disposal Inyo County Preferred Septic & Disposal, Inc.

Lake County Lake County Waste Solutions, Inc.

Lassen County C&S Waste Solutions of Lassen County, LLC Los Gatos, Town of West Valley Collection & Recycling, LLC Los Osos Community Services District South County Sanitary Service, Inc.

Mammoth Lakes, Town of Mammoth Disposal Company
Mono County Mammoth Disposal Company
Monte Sereno, City of West Valley Collection & Recycling, LLC Morro Bay, City of Morro Bay Garbage Service
Nipomo Community Services District South County Sanitary Service, Inc.

Oceano Community Services District South County Sanitary Service, Inc.

Placerville, City of WC of California, Inc. d/b/a El Dorado Disposal Service Red Bluff, City of WC of California, Inc. d/b/a Green Waste of Tehama San Jose, City of WC of California, Inc. d/b/a GreenTeam of San Jose San Luis Obispo, City of San Luis Garbage Company
San Luis Obispo, County of South County Sanitary Service, Inc.

Saratoga, City of West Valley Collection & Recycling, LLC Tehama County WC of California, Inc. d/b/a Green Waste of Tehama Ukiah, City of – Hauling Ukiah Waste Solutions, Inc.

Ukiah, City of – Transfer Solid Waste Systems, Inc.

Safety and Employee Engagement
Safety is critical to an effective solid waste management operation. It impacts cost, customer service, employee morale, and other factors. Our experience has been that a company that has an effective focus on safety tends to pay attention to the other aspects of its operation.

As reported by the Company, in 2020, their behavior-based approach to safety resulted in a reduction in the incident rate by approximately 12%, with over 60% of its operating locations posting zero safety- related incidents or reduced incident frequency over the prior year. To reinforce safe driving skills and safe work practices throughout Waste Connections, they require both initial training for all new driver employees and reinforcement training each year.

Areas of focus in training include: “Target 4” defensive driving, Smith System driving fundamentals, Injury & Illness prevention, and Safe Work Practices training. They further emphasize the importance of safety through regular tailgate safety meetings and rollout safety instructions for its drivers, and through the utilization of electronic safety communication boards, safety alerts, and other communications to heighten awareness and maintain focus every day on the importance of safety. While they attribute the successful safety record to the culture and behavior-based approach, they recognize that advances in fleet design and technology can be important tools in identifying risky behaviors and providing coaching opportunities to further their efforts to achieve the long-term aspirational target of a 25% reduction in incident rates as described in the 2020 Sustainability Report (Attachment 3). (www.wasteconnections.com/sustainability).

To that end, in 2020, they initiated a two-year, $10 million fleet-wide upgrade of its on-board event recording technology and introduced Freightliner EconicSD trucks with an overhauled cab design that incorporates many of the safety features already included in passenger vehicles, as well as an integrated collision mitigation system, enhanced visibility, and several ergonomic improvements. 556
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Operational Qualifications
City of Milpitas | Final Report – Review of Assignment of MSI Agreement to WC 10 of 14 Waste Connections expanded their training programs to increase employee knowledge and awareness toward increasingly important subjects such as Diversity and Inclusion and Cybersecurity. In 2020, they deployed a new Learning Management System (“LMS”) to expand their reach to additional employees and provide mobile and tablet-based trainings. The efforts were timely given the need to limit in-class participation during the COVID-19 pandemic and this significantly increased both course count and employees that participated in training courses. A copy of their Health & Safety Policy Statement is included as Attachment 4.

Waste Connections has established safety programs that includes tracking, analyzing, and reporting workers’ compensation, and automobile/general liability safety metrics. An electronic record is maintained of the dates, topics, locations, and participants of all Waste Connections training events. An overview of their Preventative Maintenance Program is included as Attachment 5.

Self-Insurance
Waste Connections is self-insured for its workers’ compensation risk that covers workers injured on the job. Claims above $1 million are fully insured to limit the exposure and risk. Because it is self-insured, Waste Connections does not have an experience modification factor generated by external rating agencies or its excess workers’ compensation carrier. As described in its Annual Report, because of its insurance policies, the Company is effectively self-insured for automobile liability, general liability, employer’s liability, environmental liability, cyber liability, employment practices liability, and directors’ and officers’ liability as well as for employee group health insurance, property and workers’ compensation.

The Company’s insurance accruals are based on claims filed and estimates of claims incurred but not reported and are developed by the Company’s management with assistance from its third-party actuary and its third-party claims administrator. The insurance accruals are influenced by the Company’s past claims experience factors and by published industry development factors.

Employee Recruiting
In the current environment where finding qualified employees is so difficult, it is important that the Company maintain a comprehensive program. In 2020, Waste Connections hired 4,417 employees through its network of internal recruiters operating on a regional basis out of 10 locations. The internal recruiting team partners with hiring managers to continuously improve efforts with respect to marketing, screening, interviewing, onboarding, and employee retention. In addition to recruiting locally in the communities they serve, Waste Connections uses job fairs, open house events, employee referral programs, social media channels, local radio and television advertising, and school to work partnerships.

The job opportunities are hosted on www.careers.wasteconnections.com, posted on www.indeed.com, as well as state and provincial job boards to expand diversity-oriented and military-focused recruiting.

Violations
Using the CalRecycle website, the inspections for their Potrero Hills landfill (the Company’s only northern California Facility) were reviewed. While there were periodic minor violations, no enforcement actions have been taken in the last 15 years.

Customer Service
Delivering a positive customer experience is an important goal for solid waste management companies providing services. Customer satisfaction is impacted not just by the quality of the performance of services but also by every touchpoint for the customer, covering a variety of topics over a variety of communication channels. Handling customer interactions effectively and consistently requires adequate technology, staffing, training, processes, and management.

A copy of the Table of Contents for a subsidiary customer service training manual is included as Attachment 7 to give the reader a sense of the training programs comprehensiveness.

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Operational Qualifications
City of Milpitas | Final Report – Review of Assignment of MSI Agreement to WC 11 of 14 Community Engagement
Waste Connections provides opportunities for their employees to get involved in their communities and to also give back through charitable donations or sponsoring community events. For example:

Giving Locally – Waste Connections and its employees support more than a thousand organizations through direct contributions, volunteering and/or fundraising at a local level. Each year, they donate millions of dollars to various charities, including an increasing number of organizations identified by frontline employees that focus on racial inequities at a local or national level, and that support women and children at risk in disadvantaged communities.

Company-wide Culture of Giving – In 2019, they achieved a 20-year Christmas Promise goal one year ahead of schedule, as employees across the Company assembled and donated over 10,000 bicycles to children, bringing the total donated since inception to approximately 65,000 bicycles. In addition, despite canceling the 2020 Annual Waste Connections Golf Classic for Kids due to COVID-19-related safety concerns, they were able to hold virtual auctions and in aggregate raise over $1 million for charities that support at-risk youth and their families.

Sustainability and Giving – Waste Connections aligns its major financial contributions with its goal to further advance environmental sustainability. For example, the first major grant helped establish the Global Waste Research Institute (GWRI), developed in conjunction with California Polytechnic State University, San Luis Obispo.

As described in its 2020 Annual Report, Waste Connections views its Environmental, Social and Governance ("ESG") efforts as integral to its business, with initiatives consistent with its objective of long- term value creation. In 2020, the Company introduced long-term, aspirational ESG targets and committed over $500 million for investments to meet or exceed such sustainability targets. These investments primarily focus on reducing emissions, increasing resource recovery of both recyclable commodities and clean energy fuels, reducing reliance on off-site disposal for landfill leachate, further improving safety through reduced incidents and enhancing employee engagement through improved voluntary turnover and Servant Leadership scores. For more information, visit the Waste Connections website at www.wasteconnections.com/sustainability.

As described in their 2020 Sustainability Report, Waste Connections believes that sustainability initiatives align with and support the efforts of their customers and the communities they serve. The Company works with customers to increase resource recovery and facilitate their pursuit of zero waste goals. Whether providing services like composting of yard waste and food waste or supporting the introduction of new technologies, such as anaerobic digesters, they partner with communities and industrial customers to advance the objective to reduce the reliance on landfills, decrease waste disposal costs and reduce emissions. Their reporting and analytics tool, Recycle 360°, enables customers to develop waste management plans and track ongoing performance against waste education and recycling targets.

References
To determine the satisfaction level of jurisdictions served as well as the services performed under the various Agreements held by Waste Connections, R3 staff contacted other jurisdictions serviced by their subsidiaries. R3 has found that the cities and agencies Waste Connections serves are generally satisfied with Waste Connections’ services. 4 of the 4 jurisdictions that answered the question, “Would you recommend Waste Connections?” said “yes”. Other jurisdictions have been contacted but responses have not yet been received.

R3 contacted 11 jurisdictions, many of which had been provided by Waste Connections and others which were identified by R3. The tables on the next pages show the meaning of scores assigned to responses from reference jurisdictions, the average scores and other responses to the survey questions and displays the services provided under the agreements between Waste Connections and the various agencies surveyed.

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Operational Qualifications
City of Milpitas | Final Report – Review of Assignment of MSI Agreement to WC 12 of 14 Ratings
KEY
5 Very Satisfied/Very Confident
4 Somewhat Satisfied/Somewhat Confident
3 Ambivalent
2 Somewhat Dissatisfied/Somewhat Unconfident
1 Very Dissatisfied/Very Unconfident

Summary of Reference Scoring
Question Rating / Answer

1. How would you rate your satisfaction with Waste Connections’ overall collection service? 4.25

2. How satisfied are you with Waste Connections’ recycling diversion programs? 4.25

3. How satisfied are you with Waste Connections’ organic waste diversion programs? 4.25

4. How satisfied are you with Waste Connections’ collection vehicles and containers used (cleanliness, appearance, etc.)? 4.13

5. How would you rate your confidence in the validity of information received from Waste Connections? 4

6. How satisfied are you with the quality and amount of the Waste Connections’ education and outreach programs? 4.17

7. How satisfied are you with Waste Connections’ customer service (responsiveness, complaints received, resolution of complaints)? 4.5

8. Have you ever had to assess liquidated damages? 2 out of 4 said "no"

9. Has Waste Connections ever asked for non-scheduled and unexpected rate increases? 2 out of 4 said "no"

10. Would you recommend Waste Connections? 4 out of 4 said "yes" Services Provided

SERVICE

JURISDICTION
San Jose Mammoth
Lakes Los Gatos Tehama
County
Split-body Collection Vehicles No No Yes No
Garbage, Recycling, and Green Waste Yes Yes Yes Yes
Residential Food Scraps Yes No Yes No
Commercial Food Scraps Yes Yes Yes No
Curbside Battery Collection No No Yes Yes
Curbside Motor Oil/Filter Collection Yes No Yes Yes
Special Event Collection Services Yes Yes Unknown Yes
Portable Toilet Service for Special Events No Yes Unknown No Bulky Waste at Curbside Yes No Yes Yes
Bulky Waste at Drop-off Yes Yes Yes Yes
Community Cleanup/Illegal Dumping Yes Yes Yes Yes
Street Sweeping No No Unknown Yes
Street Cans Unknown Unknown Yes Unknown
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Operational Qualifications
City of Milpitas | Final Report – Review of Assignment of MSI Agreement to WC 13 of 14 Some representatives of the jurisdictions surveyed provided the following comments:
“Waste Connections is an excellent, trustworthy partner, and we have a great working relationship.”
“They're very responsive and have good communication. Green Team (now owned by Waste Connections) still feels like a small hauler.”
“Having Mammoth Disposal connected to a large waste management company means they have good resources and industry knowledge.”
“They are good at addressing collection problems quickly, whether it’s their fault or not.” “In previous years, communication was the biggest problem and I had to work directly with their supervisors to fix issues, such as when complaints were resolved they did not respond to customers to let them know. We also had to work on phone line availability for customer service.

They even developed an app for reporting problems but didn’t communicate well to customers that it existed. There was a disconnect between staff, managers, and customer service, however these issues have significantly improved the past couple of years, and we haven’t had customer complaints about these issues for a while.
“We just renegotiated the Franchise Agreement but needed no major changes. Waste Connections is enhancing the services already available and there is a new sustainability coordinator to improve outreach and education.”
“I’m very happy with the improvements they have made in communications the last couple of years, even their response during COVID. For example, they automatically reduced services which everyone appreciated during the close downs as it reduced costs for customers. While there have been some transitions issues with going back to normal and we’ve had to continue to closely manage communications, they have overcome a lot of challenges.” “So far the transition with SB 1383 has been very positive, with support from our consultant. They have implemented a more robust and impressive outreach system with SB 1383 roll-out, including distribution of free compost bins to residents.”

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4. TRANSITION ACTIVITIES
City of Milpitas | Final Report – Review of Assignment of MSI Agreement to WC 14 of 14

Per Waste Connections – This Assignment should be invisible to customers within the City of Milpitas.

This is purely a change of shareholder. Waste Connections is taking all existing employees currently providing service to the customers today. We are bound by all terms, conditions, and amendments to the Franchise Agreement with the City of Milpitas.

At approximately (3 to 4) months following the closing, Waste Connections will convert the existing customer billing and interface system to Waste Connections Route Manager® System. We will run this billing side by side with the existing system to ascertain data integrity. This should not affect any customer service or billing.

R3 will provide the City with additional assistance and deliverables related to the transition in the following areas:

Preparing Franchise Agreement amendments, as necessary; Participating in meetings related to the assignment request and any new Waste Connections staff; Overseeing transition activities, if necessary;
Conducting operational performance reviews if requested by City in the future; Reviewing additional requests (i.e., rate changes, customer service, billing audits, etc.); Assist with staff report for City Council;
Assist in drafting the City Council resolution accepting, denying, or deferring MSI’s request for assignment; and
If assignment is to be approved, an amendment to the Franchise Agreement accepting assignment, and any other prerequisites to assignment of the Agreement as determined by the City (including provisions in the Agreement that refer to insurance provisions, as Waste Connections is self-insured).

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ATTACHMENTS
Table of Contents
Attachment 1: Waste Connections Organization Chart
page ii
Attachment 2: Good Standing Letter from Bank of America page iii
Attachment 3: 2020 Sustainability Report
page iv
Attachment 4: Health & Safety Policy Statement
page lxxiv
Attachment 5: Preventive Maintenance Program
page ci
Attachment 6: Customer Service Training Manual
page cvii

City of Milpitas | Final Report – Review of Assignment of MSI Agreement to WC Attachme TOC - i 562
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City of Milpitas | Final Report – Review of Assignment of MSI Agreement to WC AttAttachment 1 - ii
ATTACHMENT 1
Waste Connections Northern California Organization Chart Darrell Chambliss
(Chief Operating Officer)
The Woodlands, TX
Corporate
Dan Schooler
(Region Vice President)
Vancouver, WA
Western Region
Paul Nelson
(Division Vice President)
San Jose, CA
-Green Team
-Potrero Hills Landfill
-Garden City Sanitation
-Milpitas Sanitation
-Livermore Sanitation
Sue Vandelinder
(Division Vice President)
El Dorado County, CA
-El Dorado Disposal
-Greenwaste of Tehama & Tehama Landfill
-Mammoth Disposal
-San Luis Garbage & MRF
-Lassen County
-Pahrump Hauling
-Nevada Site Services
-C&S Disposal - Ukiah
-C&S Disposal - Lakeport
Waste Connections Northern California Organization Chart (Upon Closing)
Darrell Chambliss
(Chief Operating Officer)
The Woodlands, TX
Corporate
Dan Schooler
(Region Vice President)
Vancouver, WA
Western Region
Paul Nelson
(Division Vice President)
San Jose, CA
-Green Team
-Potrero Hills Landfill
-Garden City Sanitation
-Milpitas Sanitation
-Livermore Sanitation
Sue Vandelinder
(Division Vice President)
El Dorado County, CA
-El Dorado Disposal
-Greenwaste of Tehama & Tehama Landfill
-Mammoth Disposal
-San Luis Garbage & MRF
-Lassen County
-Pahrump Hauling
-Nevada Site Services
-C&S Disposal - Ukiah
-C&S Disposal - Lakeport
Waste Connections Northern California Organization Chart (Upon Closing)
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City of Milpitas | Final Report – Review of Assignment of MSI Agreement to WC AttAttachment 2 - iii
ATTACHMENT 2
Good Standing Letter from Bank of America
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City of Milpitas | Final Report – Review of Assignment of MSI Agreement to WC AttAttachment 3 - iv
ATTACHMENT 3
2020 Sustainability Report
2021 SUSTAINABILITY REPORT
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City of Milpitas | Final Report – Review of Assignment of MSI Agreement to WC AttAttachment 3 - v

ABOUT WASTE CONNECTIONS
Waste Connections is an integrated solid waste services company that provides non-hazardous waste collection, transfer and disposal services, along with resource recovery primarily through recycling and renewable fuels generation. The Company serves more than eight million residential, commercial and industrial customers in mostly exclusive and secondary markets across 44 states in the U.S. and six provinces in Canada. Waste Connections also provides non-hazardous oilfield waste treatment, recovery and disposal services in several basins across the U.S., as well as intermodal services for the movement of cargo and solid waste containers in the Pacific Northwest. For more information, visit Waste Connections at www.wasteconnections.com .

Letter from the Chief Executive Officer 2
Summary Statistics 4
Operating Values 7
Progress Toward Our Targets 8
Our Sustainability Targets 10
Environmental Stewardship 12
— Our Net Negative Carbon Footprint 14
— Resource Recovery: Recycling 16
— Resource Recovery: Landfill Gas 18
— Leachate Management 20
— Fleet Emissions and Efficiency 22
— Zero Waste 24
— Material Recovery and Reuse: 25
Exploration and Production Waste
— Biodiversity and Site-Closure 26
— Environmental Management System 27
Employee Engagement 28
— COVID-19 Focus 30
— Servant Leadership 34
— Engagement 36
— Diversity and Inclusion 38
— Safety 40
— Employee Training and Development 42
Community Impact 44
— Select Organizations We Support 46
— Giving Back 48
— Community Engagement 49
Governance and Ethics 50
GRI Emissions Disclosure 59
Sustainability Accounting 62
Standards Board Disclosure (SASB)

IN THIS REPORT
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City of Milpitas | Final Report – Review of Assignment of MSI Agreement to WC AttAttachment 3 - vi

SUSTAINABILITY INITIATIVES

THAT BENEFIT ALL STAKEHOLDERS
Investing in our people by enhancing
safety, training and inclusion;
supporting communities through
charitable programs.

Maintaining sound governance
policies that align the interests
of shareholders with the Board
and Management.

OUR PURPOSE
Honoring our commitments provides our stakeholders
peace of mind and establishes us as the premier waste
services company in the markets we serve. This creates a safe and rewarding environment for our employees while
protecting the health and welfare of the communities we serve, thereby increasing value for our shareholders.

Committed to environmental
protection, compliance and the
advancement of new technologies.

ENVIRONMENTAL SOCIAL GOVERNANCE
1 WASTE CONNECTIONS
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City of Milpitas | Final Report – Review of Assignment of MSI Agreement to WC AttAttachment 3 - vii
We view efforts to minimize our impact on the
environment and drive continuous improvement
in employee safety, welfare, engagement and
inclusion as integral to our business, driving long-
term value creation for all of our stakeholders.

We are proud to report our progress towards
achievement of the fifteen-year aspirational
sustainability targets we introduced in 2020,
as well as other initiatives we have undertaken
to further our efforts to address climate change.

We achieved an 8% absolute reduction in Scope 1
and Scope 2 emissions in 2020. We also increased
our offsets generated from our services provided
led by a 7% increase in landfill gas collected and
converted to renewable energy and a 5% increase
in recycling tons processed. These efforts further
improved our net negative carbon footprint,
reflecting the benefits of both reducing emissions
and increasing our offsets to such emissions. Put
simply, through our services offered in 2020, we
were able to avoid 18.2 million metric tons of CO2e,
a figure that exceeded our emissions generated
from operations by over 3.2 times. Going forward,
we are well positioned to achieve our aspirational
climate-related targets through a growing pipeline
of projects under development, including renewable
natural gas plants, leachate treatment plants and
state-of-the-art greenfield recycling facilities.

In 2020, we also saw a reduction in employee
turnover and safety-related incident rates,
already below the industry average, plus a further
increase in employee engagement. Recognizing

LETTER FROM THE CHIEF EXECUTIVE OFFICER
2 2021 SUSTAINABILITY REPORT
T
he challenges of 2020 highlighted the critical roles of culture, values and leadership at all levels as we navigated the COVID- 19 pandemic within the context of increased focus on environmental and social justice. We are proud of the accomplishments of our 19,000 employees as they met those challenges and drove continuous improvement not only in our business, but also towards our sustainability objectives.
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City of Milpitas | Final Report – Review of Assignment of MSI Agreement to WC AttAttachment 3 - viii
the importance of putting employees first, our
safety-focused, servant leadership-based culture
guided our decision-making and facilitated our
differentiated execution during the COVID-19
pandemic in 2020, and continues to do so. Our
ongoing employee support since the onset of
COVID-19 brings our investment to over $40 million,
largely focused on the health and welfare of frontline
employees and their families. While the pandemic
and associated restrictions impacted our traditional
approach to providing in-person leadership training
and personal development opportunities, we
overcame these challenges with an online Learning
Management System with increased emphasis on
frontline education, significantly expanding the
percentage of employees receiving training.

We also introduced a minimum wage target
of $15/hour in 2020, expanded our Employee
Scholarship Program that supports the educational
goals of our employees’ children, and increased our
commitments to local food banks and organizations
with a focus on families at risk and racial inequities.

Building on these efforts, we look forward to rolling
out our “Waste Connections Cares Day” to provide
employees paid time off for community service,
celebration of cultural heritage, or personal time.

Employees can also donate this time to support
coworkers in need through our Employee Relief
Fund.

As a leading environmental services company,
sustainability is not a new concept for us. In fact,
many of the initiatives detailed in the following
report highlight key areas that we have been
pursuing since our inception in 1997, and are now a
component of long-term incentive compensation.

As you consider our 2021 updates on sustainability,
we hope that you will recognize the value of our
track record for creating a culture of accountability,
environmental stewardship, and safety, along with
the inclusiveness of a servant leadership-driven
organization.

We appreciate your interest in sustainability at
Waste Connections and invite you to learn more
at wasteconnections.com/sustainability .

Worthing F. Jackman
President and Chief Executive Officer

WE HAVE POSITIONED OURSELVES

FOR CONTINUED PROGRESS TOWARDS

ACHIEVEMENT OF OUR SUSTAINABILITY

TARGETS WITH A GROWING PIPELINE

OF PROJECTS UNDER DEVELOPMENT
3 WASTE CONNECTIONS
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2018 2019 2020

Health and Safety
Employee Hours 40,460,877 4 4 , 6 37,413 46,279,544 Reportable Incident Rate 2 16.3 17.4 15.4
Total Recordable Injury Rate (TRIR) 2.8 2.9 2.9
Experience Modifier Rate 0.72 0.54 0.62

People
Total Employees as of Year End 16,356 18,204 18,933 Voluntary Turnover 17. 8% 17. 8% 14.6%
% of Employees that are Women3 16.0% 16.0% 16.0%
% of Employees that are Ethnic Minorities 3 41.0% 40.0% 38.0% % of Employees from Armed Services 3 9.0% 8.0% 8.0% Training/Leadership Development
# of Sessions 173 168 231
Employees in Virtual or in-Person Training Sessions 4,444 5,215 12,474 % of Total Employees 27. 2% 28.6% 65.9%

Financial Statistics ($000s USD)
Revenue $ 4,922,941 $ 5,388,679 $ 5,445,990
Net Cash Provided by Operating Activities $ 1,411,235 $ 1,540,547 $ 1,408,521 Facilities
Hauling Operations 279 300 311
Landfills 93 97 92
Transfer Stations 162 175 185
Intermodal Facilities 6 6 6
Recycling Facilities 64 66 68
E&P Liquid Waste Injection Wells 22 23 23
E&P Waste Treatment and Oil Recovery Facilities 19 19 19 Total 645 686 704
SUMMARY PERFORMANCE STATISTICS 1

4 2021 SUSTAINABILITY REPORT
2018 2019 2020

Health and Safety
Employee Hours 40,460,877 4 4 , 6 37,413 46,279,544 Reportable Incident Rate 2 16.3 17.4 15.4
Total Recordable Injury Rate (TRIR) 2.8 2.9 2.9
Experience Modifier Rate 0.72 0.54 0.62

People
Total Employees as of Year End 16,356 18,204 18,933 Voluntary Turnover 17. 8% 17. 8% 14.6%
% of Employees that are Women3 16.0% 16.0% 16.0%
% of Employees that are Ethnic Minorities 3 41.0% 40.0% 38.0% % of Employees from Armed Services 3 9.0% 8.0% 8.0% Training/Leadership Development
# of Sessions 173 168 231
Employees in Virtual or in-Person Training Sessions 4,444 5,215 12,474 % of Total Employees 27. 2% 28.6% 65.9%

Financial Statistics ($000s USD)
Revenue $ 4,922,941 $ 5,388,679 $ 5,445,990
Net Cash Provided by Operating Activities $ 1,411,235 $ 1,540,547 $ 1,408,521 Facilities
Hauling Operations 279 300 311
Landfills 93 97 92
Transfer Stations 162 175 185
Intermodal Facilities 6 6 6
Recycling Facilities 64 66 68
E&P Liquid Waste Injection Wells 22 23 23
E&P Waste Treatment and Oil Recovery Facilities 19 19 19 Total 645 686 704
SUMMARY PERFORMANCE STATISTICS 1

4 2021 SUSTAINABILITY REPORT
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2018 2019 2020
Fleet
Total Routed Collection Vehicles 7, 221 8,089 8,912
Total Routed CNG Collection Vehicles 1,070 1,119 1,166 Routed CNG Trucks as % of Routed Trucks 14.8% 13.8% 13.1% Landfill Tons (tons per year)
Municipal Solid Waste 27,158 , 6 37 28,922,292 27 ,831,800 Special Waste 11,539,499 11,943,036 10,773,600
C&D 6,821,864 7, 098 , 672 6,284,600
Total 45,520,000 47 ,964,000 44,890,000

Recycled Commodities (tons per year)
Old Corrugated Cardboard 436,971 452,668 524,787
Old Newspaper 60,460 39,939 39,368
Mixed/Other Paper 232,863 395, 511 316,445
Glass 117, 27 7 108,034 108,629
Metal 137, 3 61 64,459 84,247
Aluminum 5,268 5,726 5,922
Plastics 27, 219 95,134 90,119
Commingled/Other 519,625 538,046 611,289
Total 1,537,044 1,699, 517 1,780,806

Landfill Gas Recovery Systems
# of Landfill Gas Recovery Systems 52 53 53
# of Power Generation Systems 23 25 28
Annual Standard Cubic Feet Collected for Energy (billions) 4 26.2 26.6 28.5 LFG Sales as % of Revenue 1.4% 1.0% 1.1%

1 All data provided here has been subject to internal review and is believed to be correct at the time of reporting. No third party assessment of the data was obtained. 2 12-month rolling incident rate, defined as the number of all reportable incidents per 200,000 employee hours worked, preventable and non-preventable. 3 WCN began tracking diversity statistics on 12/31/2018; % of calculation excludes individuals that did not disclose; 2020 % of minorities decreased due to impact from more employees self-disclosing.
4 Prior values have been updated to reflect detailed performance data. 5 WASTE CONNECTIONS

2018 2019 2020
Fleet
Total Routed Collection Vehicles 7, 221 8,089 8,912
Total Routed CNG Collection Vehicles 1,070 1,119 1,166 Routed CNG Trucks as % of Routed Trucks 14.8% 13.8% 13.1% Landfill Tons (tons per year)
Municipal Solid Waste 27,158 , 6 37 28,922,292 27 ,831,800 Special Waste 11,539,499 11,943,036 10,773,600
C&D 6,821,864 7, 098 , 672 6,284,600
Total 45,520,000 47 ,964,000 44,890,000

Recycled Commodities (tons per year)
Old Corrugated Cardboard 436,971 452,668 524,787
Old Newspaper 60,460 39,939 39,368
Mixed/Other Paper 232,863 395, 511 316,445
Glass 117, 27 7 108,034 108,629
Metal 137, 3 61 64,459 84,247
Aluminum 5,268 5,726 5,922
Plastics 27, 219 95,134 90,119
Commingled/Other 519,625 538,046 611,289
Total 1,537,044 1,699, 517 1,780,806

Landfill Gas Recovery Systems
# of Landfill Gas Recovery Systems 52 53 53
# of Power Generation Systems 23 25 28
Annual Standard Cubic Feet Collected for Energy (billions) 4 26.2 26.6 28.5 LFG Sales as % of Revenue 1.4% 1.0% 1.1%

1 All data provided here has been subject to internal review and is believed to be correct at the time of reporting. No third party assessment of the data was obtained. 2 12-month rolling incident rate, defined as the number of all reportable incidents per 200,000 employee hours worked, preventable and non-preventable. 3 WCN began tracking diversity statistics on 12/31/2018; % of calculation excludes individuals that did not disclose; 2020 % of minorities decreased due to impact from more employees self-disclosing.
4 Prior values have been updated to reflect detailed performance data. 5 WASTE CONNECTIONS
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6 2020 SUSTAINABILITY REPORT
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Safety
We strive to assure complete safety of our employees, our customers and the public in all of our operations. Protection from accident or injury is paramount in all we do.

Integrity
We define integrity as “saying what you will do and then doing it.” We keep our promises to our customers, our employees and our shareholders. Do the right thing, at the right time, for the right reason.

Customer Service
We provide our customers the best possible service in a courteous, effective manner, showing respect for those
we are fortunate to serve.

To Be A Great Place To Work
We maintain a growth culture where our employees can maximize their potential personally and professionally. Our objective is to provide an environment where people enjoy what they do and take pride in their work. We wish to embody a work hard, play harder culture.

To Be The Premier Waste Services Company In The U.S. and Canada We continue to provide superior returns, remain environmentally responsible, and grow in a disciplined way, deploying resources intelligently and benefiting communities we live in. We remain a “different breed” .

OUR OPERATING VALUES
7 WASTE CONNECTIONS
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A
s part of our commitment to provide
increased transparency on our sustain -
ability efforts, we introduced fifteen-year
aspirational sustainability targets in 2020, along
with a commitment of $500 million towards their
achievement. Our targets reflect our sustainability
priorities, and they are integral to and consistent
with our strategy and focus on value creation for
our shareholders.

Our 2020 results show progress towards all of our
sustainability priorities, including an 8% reduction
in Scope 1 and Scope 2 greenhouse gas emissions.

We also increased our offsets generated from our
services provided, led by a 7% increase in landfill
gas collected and converted to renewable energy
and a 5% increase in recycling tons processed. These
efforts further improved our net negative carbon
footprint, reflecting the benefits of both reducing
emissions and increasing our offsets to such
emissions. Put simply, through our services offered
in 2020, we were able to avoid 18.2 million metric
tons of CO2e, a figure that exceeded our emissions
generated from operations by over 3.2 times.

We also increased the throughput of on-site
leachate processing by 13%, and improved our
safety incident rate, voluntary turnover and
employee engagement as measured by Servant
Leadership scores. Our efforts positioned ourselves
for continued progress towards achievement of
our long-term objectives with a growing pipeline
of projects under development, including high
Btu Renewable Natural Gas (RNG) plants at our
landfills, leachate treatment plants and state-
of-the-art greenfield recycling facilities.

PROGRESS TOWARD OUR TARGETS:

Sustainability initiatives with clear objectives are not new to Waste Connections. In fact, they have been an integral part of our business model as a leading environmental
services company.
8 2021 SUSTAINABILITY REPORT
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ENVIRONMENTAL
SOCIAL

GOVERNANCE
9 WASTE CONNECTIONS
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RECYCLING

LEACHATE

BIOGAS RECOVERY
50%
50%
40%
Increase resources
recovered by
at least 50%
Recycling

MEASURED IN TONS (MIL)
On Track
On Track
On Track
Leachate

MEASURED BY PERCENTAGE
Biogas Recovery

MEASURED IN STANDARD

CUBIC FEET (BIL)
Read more about
Recycling on page 16
Read more about
Leachate on page 20
Read more about
Biogas Recovery on page 18
Process at least 50%
of leachate on-site
Increase biogas
recovery by
at least 40%
OUR SUSTAINABILITY TARGETS:

The following metrics represent our fifteen-year, aspirational targets, with 2018 as the baseline year. We have been pursuing many of these initiatives since our inception in 1997, and are now incorporating them into long-term incentive compensation.

We are pleased to report progress across all metrics in 2020, versus the prior year.

1.54 1.70 1.78

2.31 2018 2019 2020 2033

26.2 26.6

28.5 36.7
2018 2019 2020 2033

33.132.7

37. 6
50 2018 2019 2020 2033
10 2021 SUSTAINABILITY REPORT
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INCIDENT RATE

SERVANT

LEADERSHIP

VOLUNTARY

TURNOVER
25%
Reduction in
Incident Rate
On Track
On Track
On Track
Incident Rate

INCIDENTS PER
200,000 WORK HOURS
Servant Leadership
ON A SCALE FROM 1-5
Voluntary Turnover

MEASURED BY PERCENTAGE
Read more about
Incident Rate on page 40
Read more about Servant
Leadership on page 34
Read more about Voluntary
Turnover on page 36
Continuous
Improvement in
Servant Leadership
Scores
Continuous
Improvement in
Voluntary Turnover

17.0 17.4

15.8 12.8
2018 2019 2020 2033

17. 8 17. 8

14.6 2018 2019 2020 2033

4.1 4.1 4.2
2018 2019 2020 2033
Incident Rate represents same store data from 2018 levels. 11 WASTE CONNECTIONS
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Environmental
Stewardship
12 2021 SUSTAINABILITY REPORT
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A
s an environmental services company,
Waste Connections is committed to
environmental stewardship and we consider
it integral to managing and responsibly growing
our business. In addition to our Environmental
Policy that effectively serves as a guidepost for our
standards, we emphasize training, accountability,
employee engagement and oversight in order to
achieve our environmental objectives. We recognize
the importance of minimizing our impact on the
environment and the communities we are privileged
to serve. As such, our objectives emphasize
environmental compliance, resource efficiency,
incorporation of biodiversity into site-closure plans
along with communication and collaborations
with our stakeholders.

Organizationally, our Vice President–Engineering
and Sustainability has responsibility for oversight
of our Environmental Management System and
management of many of our sustainability
efforts. Progress towards achievement of our
fifteen-year aspirational targets is incorporated
into management compensation and reviewed by
our Board of Directors.

With a net negative carbon footprint by a factor
of over three times, and an 8% reduction in Scope 1
and Scope 2 emissions in 2020, our environmental
targets are consistent with our efforts since our
founding. We anticipate further improvements
and are committed to expanding our resource
recovery capacity through a number of investments,
including enhanced optical sorting technology,
robotics and new screening equipment at recycling
facilities, and construction or acquisition of
additional resource recovery facilities. We are also
expanding landfill gas recovery and Renewable
Natural Gas (RNG) production through enhanced
gas collection systems and facilitating the
development of additional beneficial use facilities.

In addition to these post-collection initiatives, we
continue to evaluate the potential for fully electric,
zero emission collection trucks, in the future.
13 WASTE CONNECTIONS
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T
he activity of collecting our customers’
solid waste as well as the biodegradation
process for certain waste streams within a
landfill generates carbon emissions. We recognize
the impact that emissions have on climate change
and therefore we employ multiple strategies to
mitigate these emissions. The proof is in our results,
with operational enhancements reducing Scope 1
and Scope 2 greenhouse gas emissions by 8% in
2020. Moreover, consistent with our Environmental
Policy, we actively promote the efficient use of
resources and in many instances beneficially reuse
or divert materials from landfill disposal. For
instance, in 2020, we were able to reclaim over
four million gallons of petroleum from our E&P
waste operations for beneficial reuse in other
applications. In addition to processing recyclables
at our MRFs, we also segregate additional materials
at many landfills and in 2020, we beneficially
reused over 170,000 tons of tires, concrete, asphalt
and dimensional lumber, and diverted over
136,000 tons of additional material from landfills.

We also actively pursue projects to increase offsets
to our emissions, including recycling and the
beneficial use of landfill gas. In addition to carbon
that is permanently sequestered in our landfills,
our recycling services and beneficial reuse of
landfill gas avoided 18.2 million metric tons of
CO2e in 2020. These offsets exceeded our emissions
generated from operations by over 3.2 times, putting
us in a net negative carbon footprint position.

Our largest potential source of emissions results
from our landfill operations in which our customers’
putrescible waste breaks down over time and
produces landfill gas, which we actively work to
recover and beneficially reuse. To that end, we
install gas collection and control systems when
operationally feasible, often in advance of
regulatory requirements. In order to mitigate
fugitive emissions, we deploy drones at several
of our landfills to detect potential breaches,
utilize temporary cover systems to encapsulate
the gas for beneficial reuse and modernize and
expand gas collection systems. Where feasible,
we beneficially convert the gas to electricity or
renewable natural gas (RNG) that can be injected
into a gas transmission pipeline.

Given the aforementioned initiatives, we
experienced an 8% reduction in Scope 1 and Scope 2
operational greenhouse gas emissions and further
solidified our net negative carbon footprint.

OUR NET NEGATIVE CARBON FOOTPRINT
14 2021 SUSTAINABILITY REPORT
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We generate carbon offsets through the services that we provide, including recycling and biogas recovery. Therefore, our fifteen-year target to increase carbon offsets, excluding sequestration, by 50% is linked to achievement of our recycling and biogas recovery targets. Given our growing pipeline of these projects under development, we are well positioned to achieve our recycling, biogas recovery and carbon offset targets.

OUR CARBON OFFSETS FROM SERVICES PROVIDED:

Achieving our Targets
> 3.2 x
15 WASTE CONNECTIONS
Recycling
Scope 2
Sequestration
Scope 1
Landfill Gas
Alt Fuel Vehicles
Total Offsets: 18.20
Total Emissions: 5.66
Offsets from Services Provided

MEASURED IN METRIC TONS (MIL)
Emissions from Operations

MEASURED IN METRIC TONS (MIL)
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A
t Waste Connections, resource recovery is
a key element of sustainability and
includes recycling through our material
recovery facilities (MRFs). An integral part of our
service offerings, we recycle or divert over 50% of
our collected waste volumes in many markets, in
some cases over 70%, and we continue to expand
these efforts.

In fact, in spite of numerous challenges to the
recycling industry including volatility in commodity
prices and recent headwinds stemming from
COVID-19-related operating challenges, Waste
Connections has added recycling processing
capacity through the acquisition of state-of-the-
art facilities and the enhancement of operating
capabilities at our existing MRFs through
technology additions.

RESOURCE RECOVERY: RECYCLING
16 2021 SUSTAINABILITY REPORT
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The quality of recycled commodities is largely
dependent on front-end source separation efforts,
which can vary widely and impact MRF processing
costs. Source separation education includes local
training efforts, coupled with our WasteConnect
app that helps customers confirm if a waste stream
is recyclable.

At the plant level, we are investing in additional optical sorters and robotics to manage headcounts at MRFs,
increase productivity and improve the quality and value of recycled commodities through reduced contamination
rates. Beyond these enhancements at our existing
facilities, we are positioned to achieve our targeted
expansion of resource recovery by over 50% through
increased recycling capacity. We have opportunistically acquired distressed recycling operations. We also plan
to construct select greenfield recycling facilities within our footprint to complement or enhance our competitive
positioning. Moreover, we continue to acquire recycling processing capabilities in conjunction with acquisitions of integrated solid waste operations.

RECYCLING:

Achieving our Targets
KEY 2020 ACCOMPLISHMENTS
In 2020, we expanded our use of robotics including the
deployment of 25 robots to seven Material Recovery
Facilities. We utilize robotics in various sorting capacities, which increases productivity, and the value of the end
commodity through reduced contamination. In response
to these additions, as well as select acquisitions, our recycling tons processed in 2020 increased by 5% versus the prior year. Going forward, we are actively pursuing the development of state-of-the-art greenfield recycling projects within our existing markets to more fully
integrate our operations. These initiatives position us to achieve our long-term recycling target.

RECYCLING
50%
Increase resources
recovered by
at least 50%
Recycling

MEASURED IN TONS (MIL)
On Track

1.54 1.70 1.78

2.31 2018 2019 2020 2033
17 WASTE CONNECTIONS
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RESOURCE RECOVERY: LANDFILL GAS
R
esource recovery also extends to our
landfills, where we deploy gas recovery
systems and provide renewable energy
to many of the communities we serve. We have
installed gas collection systems for the capture
of landfill gas generated at over 50 of our solid
waste landfills with most of our remaining sites
accepting substances such as construction and
demolition debris or contaminated soils that do
not generate sufficient methane gas for recovery.

In many instances, our gas recovery systems exceed
regulatory requirements, creating the opportunity
to convert additional landfill gas to a renewable
energy source and mitigate the environmental
impact. From 28 of these gas recovery systems,
including one of the largest such recovery plants
in North America, we provide the landfill gas to
generate electricity for local households, fuel local
industrial facilities, and/or to create RNG that can
power alternative fuel vehicles. These projects create
salable environmental attributes such as carbon
emission credits, Renewable Energy Credits (RECs)
or Renewable Identification Numbers (RINs).
18 2021 SUSTAINABILITY REPORT
RESOURCE RECOVERY: LANDFILL GAS
R
esource recovery also extends to our
landfills, where we deploy gas recovery
systems and provide renewable energy
to many of the communities we serve. We have
installed gas collection systems for the capture
of landfill gas generated at over 50 of our solid
waste landfills with most of our remaining sites
accepting substances such as construction and
demolition debris or contaminated soils that do
not generate sufficient methane gas for recovery.

In many instances, our gas recovery systems exceed
regulatory requirements, creating the opportunity
to convert additional landfill gas to a renewable
energy source and mitigate the environmental
impact. From 28 of these gas recovery systems,
including one of the largest such recovery plants
in North America, we provide the landfill gas to
generate electricity for local households, fuel local
industrial facilities, and/or to create RNG that can
power alternative fuel vehicles. These projects create
salable environmental attributes such as carbon
emission credits, Renewable Energy Credits (RECs)
or Renewable Identification Numbers (RINs).
18 2021 SUSTAINABILITY REPORT
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The environmental benefits of utilizing landfill gas to generate electricity or produce pipeline-grade RNG is
compelling, with the economic benefit dependent on
several factors, including landfill size, age, gas generation rates, and infrastructure costs, as well as the value of the energy produced. At our 28 existing landfill gas
recovery systems, we annually process approximately

28.5 billion Standard Cubic Feet (SCF) of gas for
conversion to energy, or the equivalent needed to
power roughly 289,000 homes.

LANDFILL GAS RECOVERY:

Achieving our Targets
KEY 2020 ACCOMPLISHMENTS
In 2020, we increased biogas recovery and
conversion to energy by 1.9 billion standard cubic
feet or approximately 7%. We are actively pursuing
a number of additional opportunities for high Btu RNG
systems at existing landfills and anticipate completion of another three to five facilities over the next three to five years. Given this outlook, we believe we have
solid visibility on achieving our fifteen-year aspirational target to expand biogas recovery by at least 40% from
2018 levels.

BIOGAS RECOVERY
40%
On Track
Biogas Recovery

MEASURED IN STANDARD

CUBIC FEET (BIL)
Increase biogas
recovery by
at least 40%

26.2 26.6

28.5 36.7
2018 2019 2020 2033
19 WASTE CONNECTIONS
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W
hen it rains or snows, water infiltrates
the buried materials within uncovered
sections of landfills and mixes with
the liquids and soluble substances contained in
municipal solid waste, resulting in leachate.

Leachate is contained by an impervious liner
system constructed at the bottom of the landfill
and is collected through a network of perforated
drains. Subsequently, leachate is collected and
either sent to a third-party disposal facility, such
as a municipal or industrial wastewater treat -
ment plant, or treated on-site through wastewa -
ter treatment facilities or evaporation.

LEACHATE MANAGEMENT
20 2021 SUSTAINABILITY REPORT
RESOURCE RECOVERY: LANDFILL GAS
R
esource recovery also extends to our
landfills, where we deploy gas recovery
systems and provide renewable energy
to many of the communities we serve. We have
installed gas collection systems for the capture
of landfill gas generated at over 50 of our solid
waste landfills with most of our remaining sites
accepting substances such as construction and
demolition debris or contaminated soils that do
not generate sufficient methane gas for recovery.

In many instances, our gas recovery systems exceed
regulatory requirements, creating the opportunity
to convert additional landfill gas to a renewable
energy source and mitigate the environmental
impact. From 28 of these gas recovery systems,
including one of the largest such recovery plants
in North America, we provide the landfill gas to
generate electricity for local households, fuel local
industrial facilities, and/or to create RNG that can
power alternative fuel vehicles. These projects create
salable environmental attributes such as carbon
emission credits, Renewable Energy Credits (RECs)
or Renewable Identification Numbers (RINs).
18 2021 SUSTAINABILITY REPORT
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Through our current operations, we generate over
600 million gallons of leachate per year, over two-thirds of which has historically been disposed of off-site.

Our fifteen-year aspirational target is to mitigate the environmental impact of transporting and disposing of
leachate by enhancing our ability to dispose of leachate using our own facilities to over 50% of leachate generated.

Reducing reliance on third parties allows us to more
effectively manage the costs and mitigate the impacts
associated with the transportation and off-site
treatment and disposal of leachate.

In order to further increase our leachate self-sufficiency, we will expand utilization of evaporator technology at
some landfills and pursue other landfill practices such as reducing working face size or installation of temporary cover to minimize infiltration of rain or snow. We also will install on-site wastewater plants where applicable.

Always looking for a more cost effective and environ -
mentally conscious way to treat and/or dispose of
leachate and other waste, we are independently
funding research into new leachate treatment methods
with an annual commitment of $1 million over a
five-year period.

LEACHATE MANAGEMENT:

Achieving our Targets
KEY 2020 ACCOMPLISHMENTS
We expanded on-site leachate treatment by 13%
in 2020, bringing our percentage processed on-site
to 38%. We also recently began construction on
additional leachate treatment facilities that we expect to come on line in 2022 and will further contribute
towards achievement of our 50% target.

LEACHATE
50%
On Track
Leachate

MEASURED BY PERCENTAGE
Process at least 50%
of leachate on-site

33.132.7

37.6 50
2018 2019 2020 2033
21 WASTE CONNECTIONS
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A
s a route-based business, a portion of
our carbon footprint is linked to our fleet,
and therefore we look to selectively utilize
alternative fuel vehicles as part of our efforts to
reduce fleet emissions. In addition to utilizing
Compressed Natural Gas (CNG) trucks, we will soon
begin beta testing fully electric collection trucks.

In addition, we focus our efforts on reducing
consumption of fuel and petroleum-based
products through replacement of older trucks
with newer, more efficient trucks, utilizing
transfer station networks to consolidate waste
onto fewer trucks, installing controls to minimize
idling time, and switching to synthetic motor oils
with longer replacement intervals, as well as
reducing emissions by installing more advanced
engine filters. In addition, we utilize technology,
including on-board tablets and route optimization
software, to minimize driving time, and engine
diagnostics software to anticipate issues to
avoid downtime.

FLEET EMISSIONS

AND EFFICIENCY
22 2021 SUSTAINABILITY REPORT
A
s a route-based business, a portion of
our carbon footprint is linked to our fleet,
and therefore we look to selectively utilize
alternative fuel vehicles as part of our efforts to
reduce fleet emissions. In addition to utilizing
Compressed Natural Gas (CNG) trucks, we will soon
begin beta testing fully electric collection trucks.

In addition, we focus our efforts on reducing
consumption of fuel and petroleum-based
products through replacement of older trucks
with newer, more efficient trucks, utilizing
transfer station networks to consolidate waste
onto fewer trucks, installing controls to minimize
idling time, and switching to synthetic motor oils
with longer replacement intervals, as well as
reducing emissions by installing more advanced
engine filters. In addition, we utilize technology,
including on-board tablets and route optimization
software, to minimize driving time, and engine
diagnostics software to anticipate issues to
avoid downtime.

FLEET EMISSIONS

AND EFFICIENCY
22 2021 SUSTAINABILITY REPORT
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With the expected payload and route capacity of electric collection trucks comparable to diesel trucks, we look
forward to beta testing fully electric vehicles, particularly given our encouraging experience from utilization of a
hybrid unit in 2021. Although at a significant initial cost premium, the fully electric trucks operate quietly, generate zero emissions and are expected to provide considerable savings in fuel and maintenance expenses relative to
comparable diesel trucks. We look forward to expanding
the use of alternative fuel vehicles in Waste Connections’ fleet over time.

Innovation
23 WASTE CONNECTIONS
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W
e believe our sustainability initiatives
align with and support the efforts of
our customers and the communities
we serve. We regularly work with customers to
increase resource recovery and facilitate their
pursuit of zero waste goals. Whether providing
services like composting of yard waste and food
waste or supporting the introduction of new
technologies, such as anaerobic digesters, we
partner with communities and industrial customers
to advance their objectives to reduce their reliance
on landfills, decrease waste disposal costs and
reduce emissions. Our easy-to-use reporting and
analytics tool, Recycle 360°, enables our customers
to develop waste management plans and track
ongoing performance against waste reduction and
recycling targets.

ZERO WASTE
24 2021 SUSTAINABILITY REPORT
W
e believe our sustainability initiatives
align with and support the efforts of
our customers and the communities
we serve. We regularly work with customers to
increase resource recovery and facilitate their
pursuit of zero waste goals. Whether providing
services like composting of yard waste and food
waste or supporting the introduction of new
technologies, such as anaerobic digesters, we
partner with communities and industrial customers
to advance their objectives to reduce their reliance
on landfills, decrease waste disposal costs and
reduce emissions. Our easy-to-use reporting and
analytics tool, Recycle 360°, enables our customers
to develop waste management plans and track
ongoing performance against waste reduction and
recycling targets.

ZERO WASTE
24 2021 SUSTAINABILITY REPORT
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MATERIAL RECOVERY AND REUSE:

EXPLORATION AND PRODUCTION (E&P) WASTE
W
ith over thirty exploration and
production waste treatment and
disposal facilities across the United
States, Waste Connections is one of the largest
providers of non-hazardous E&P waste disposal.

Through our E&P subsidiary R360 Environmental
Solutions, we help customers responsibly treat,
recycle or dispose of drill cuttings, drilling fluids,
produced water and other non-hazardous E&P
waste, representing an attractive and safe
alternative to disposal at the drilling site. Our
processes and technology can recover and transform
many of our customers’ waste streams into
reclaimed oil, recycled produced water and
reusable drilling fluids. In fact, since 2018, our
E&P waste operations have collectively reclaimed
nearly 18 million gallons of base oil, and tons
sequestered in landfills and injected into deep
formations give R360 a net negative carbon
footprint. Pictured below is a night view of our
state-of-the-art thermal processing facility near
Stanton, Texas, that diverts hydrocarbons from
landfills and offers a circular lifecycle to many
of our E&P customers.
25 WASTE CONNECTIONS
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BIODIVERSITY AND SITE-CLOSURE
W
e approach our relationships with the
communities we serve as long-term
partnerships with an eye towards the
future and respect for the environment. From the
permitting process to operating protocols and
eventual site closure, we consider the environmental
impact that our businesses have on local habitats
and the surrounding communities. At many of
our larger landfills, we establish buffer property
that utilizes local plants and vegetation to encourage
and promote local wildlife and aesthetically
blend with other local vegetation. As a part of
the permitting process, we engage with local
communities to establish a closure plan. As we
anticipate that facilities will ultimately transition
into closure, we ensure that closure plans are
effective at restoring the land to a condition that is
consistent with the biodiversity of the surrounding
environment.

Pictured below is our Lachenaie landfill in
Terrebonne, Quebec. Since 2019, Lachenaie has
supported local pollinating insects by planting
a variety of flowers on available land. Each year,
the favorable living environment hosts approxi-
mately 320,000 honeybees – an example of our
commitment to the local ecology and balance
between human activity and nature.
26 2021 SUSTAINABILITY REPORT

BIODIVERSITY AND SITE-CLOSURE
W
e approach our relationships with the
communities we serve as long-term
partnerships with an eye towards the
future and respect for the environment. From the
permitting process to operating protocols and
eventual site closure, we consider the environmental
impact that our businesses have on local habitats
and the surrounding communities. At many of
our larger landfills, we establish buffer property
that utilizes local plants and vegetation to encourage
and promote local wildlife and aesthetically
blend with other local vegetation. As a part of
the permitting process, we engage with local
communities to establish a closure plan. As we
anticipate that facilities will ultimately transition
into closure, we ensure that closure plans are
effective at restoring the land to a condition that is
consistent with the biodiversity of the surrounding
environment.

Pictured below is our Lachenaie landfill in
Terrebonne, Quebec. Since 2019, Lachenaie has
supported local pollinating insects by planting
a variety of flowers on available land. Each year,
the favorable living environment hosts approxi-
mately 320,000 honeybees – an example of our
commitment to the local ecology and balance
between human activity and nature.
26 2021 SUSTAINABILITY REPORT
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ENVIRONMENTAL MANAGEMENT SYSTEM
A
s detailed in our Environmental Policy,
we maintain a robust Environmental
Management System (EMS) as part of
our operating practices and risk mitigation strategy.

Our EMS is an all-encompassing approach to
environmental protection and regulatory
compliance with oversight by our Vice President–
Engineering and Sustainability, along with our
Executive Vice President–Engineering and Disposal,
and Associate General Counsel–Director of
Compliance. It is managed by our Corporate
Environmental Manager along with more than
70 trained professionals in the field. Our EMS is
designed to prioritize environmental protection
and promote the rapid flow of information from
the field to those overseeing the EMS.

In order to ensure and track regulatory compliance,
we utilize a proprietary compliance-tracking tool
called the Cube to provide notifications, tracking
and reporting of regulatory and permit-related tasks.

The Cube notifies facility managers of upcoming
tasks, documents their completion and uploads
to each respective site’s operating record.

Monthly progress reports are provided to corporate
environmental managers, resulting in follow up
at multiple levels of management.

Annually, one or more of our environmental
professionals audits each disposal site, reviewing
operating records, infrastructure and the physical
conditions, with potential risks of non-compliance
tracked in the Cube for remediation and docu -
mentation. Our EMS also regulates the day-to-day
handling and documentation of waste streams
generated from operations, with all wastes disposed
or recycled by third party customers inventoried
and tracked through our audit function to
demonstrate proper handling.

All sites incorporate emergency response planning,
which, depending on geography, may incorporate
contingencies for responding to various natural
disasters or addressing other regional or local needs.

We provide emergency action plan training in order
to enhance response plans.
27 WASTE CONNECTIONS
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Employee
Engagement
28 2021 SUSTAINABILITY REPORT
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W
aste Connections has a track record
of superior results since its founding
in 1997. We attribute that success to a
differentiated strategy and a purposeful culture.

Our market selection strategy, along with disciplined
capital allocation, has produced superior financial
results and shareholder returns. However, we
believe that while strategy may have positioned
us for success, it is our culture of accountability
and commitment to excellence that has driven
the value creation.

We maintain that our greatest differentiator is not
our physical or financial assets; instead, it is our
people and our purposeful culture. Our foundation
is built on caring for our 19,000 employees,
prioritizing safety as our #1 Value and integrating
the principles of Servant Leadership – a philosophy
we have embraced and expanded upon for over
fifteen years – into our day-to-day operations.

CULTURE MATTERS

AT WASTE CONNECTIONS,

WE BELIEVE OUR CULTURE

DRIVES DIFFERENTIATED

RESULTS, AND THEREFORE

INVESTING IN OUR PEOPLE,

OUR GREATEST ASSET,
IS ALWAYS OUR PRIORITY.
29 WASTE CONNECTIONS
W
aste Connections has a track record
of superior results since its founding
in 1997. We attribute that success to a
differentiated strategy and a purposeful culture.

Our market selection strategy, along with disciplined
capital allocation, has produced superior financial
results and shareholder returns. However, we
believe that while strategy may have positioned
us for success, it is our culture of accountability
and commitment to excellence that has driven
the value creation.

We maintain that our greatest differentiator is not
our physical or financial assets; instead, it is our
people and our purposeful culture. Our foundation
is built on caring for our 19,000 employees,
prioritizing safety as our #1 Value and integrating
the principles of Servant Leadership – a philosophy
we have embraced and expanded upon for over
fifteen years – into our day-to-day operations.

CULTURE MATTERS

AT WASTE CONNECTIONS,

WE BELIEVE OUR CULTURE

DRIVES DIFFERENTIATED

RESULTS, AND THEREFORE

INVESTING IN OUR PEOPLE,

OUR GREATEST ASSET,
IS ALWAYS OUR PRIORITY.
29 WASTE CONNECTIONS
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Employees | Customers | Communities
COVID-19 FOCUS:
30 2021 SUSTAINABILITY REPORT
Employees | Customers | Communities
COVID-19 FOCUS:
30 2021 SUSTAINABILITY REPORT
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A
t Waste Connections, we believe that
our safety-focused, Servant Leadership-
driven culture leads to differentiated results,
and therefore investing in our people, our greatest
asset, is always our highest priority. As an essential
services provider, we recognized from the onset
of the COVID-19 pandemic that our communities
would count on us and we on each other to honor
our commitments; therefore, protecting the health,
safety and welfare of our 19,000 employees has
guided every decision we have made.

To support and protect our employees, we established
protocols and implemented operational changes
focused on the health and safety of our frontline
employees and achieved seamless transitions to
remote work environments for customer service
representatives and other support personnel. In
addition, we looked to provide a safety net for our
employees on issues of income and family health.

To that end, we provided full wages for employees
feeling ill, under quarantine, or caring for family
members, and two-thirds wages for up to 12 weeks
for those with childcare issues. Through these
efforts, we enabled our employees to make the
right decisions about the health of their families
and the well-being of their colleagues, which
resulted in continuity of service to the communities
we serve.

Recognizing the potential for financial hardship
and the challenges unique to this period, we incurred
over $40 million in incremental COVID-19-related
costs, primarily supplemental wages which have
been provided to all hourly employees, whether
union or non-union, remote or on site, as well
as temporary workers. We also expanded our
Employee Relief Fund for those experiencing
financial hardship, launched the Waste Connections
Scholarship Program to assist our employees’
children in pursuing their educational goals, fully
covered COVID-19 related testing and medical
costs, improved medical benefits and extended
access to medical benefits.

In addition to our near-term COVID-19-related
financial commitments, we raised our minimum
hourly wage target to $15/hour in 2020, which

RECOGNIZING THE IMPORTANCE OF

PUTTING EMPLOYEES FIRST, OUR SAFETY-

FOCUSED, SERVANT LEADERSHIP-BASED

CULTURE GUIDED OUR DECISION-MAKING

AND FACILITATED OUR DIFFERENTIATED
EXECUTION DURING THE COVID-19
PANDEMIC IN 2020, AND CONTINUES
TO DO SO.
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exceeds state and local wage requirements and
will positively impact the earnings of over 800
employees. Looking beyond our people, we also
recognized the needs of the communities where
we live and work, increasing the level of charitable
contributions to assist food banks, families at
risk, and organizations with a focus on addressing
racial inequities at a local or national level, providing meals for healthcare workers and higher risk
populations, and donating critical personal
protective equipment.

We recognized that reducing employee concerns
regarding income, healthcare and family obligations
during the pandemic would be critical to providing
continuity of service and a bit of normalcy for
customers. As we migrate into a new normal with
reopening economies amid a lingering risk of
infection, we understand the playbook to maintain
safety in our operations and remain diligent with
safety-related protocols. Unlike many organizations
that have eliminated financial assurances, we
continue to offer a safety net to our employees.

We also recognize the importance of vaccination in
reducing transmission of COVID-19 and strongly
encourage employees and members of their families
get vaccinated. Our strong operating performance
during this chaotic and unprecedented period
reflects the benefit of this focus and is a testament
to the dedication and tireless efforts of every
Waste Connections employee, whether in the field
or working remotely.
$40M
$15/hr
Discretionary COVID -19 related
expenses, primarily for supplemental
employee wages.

Increased our minimum hourly wage target
in 2020.

SUPPORTING OUR FRONTLINE
32 2021 SUSTAINABILITY REPORT
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$40M
$15/hr
33 WASTE CONNECTIONS
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THE SERVANT LEADERSHIP JOURNEY
S
ervant Leadership has defined our Company
since 2006. The Servant Leadership concept
inverts the traditional management hierarchy,
positioning leaders to serve their employees both
professionally and personally. The philosophy
empowers employees by prioritizing their needs,
sharing responsibility and driving personal
development.

Our leadership development efforts include
multi-day Servant Leadership training sessions,
district management training, dozens of varying
leadership webinar topics, and other safety, sales,
maintenance, operations and financial training
courses engaging every employee level throughout
the Company.

As an organization, we look to continually raise
the level of accountability through our annual
Servant Leadership survey, which provides
employees the opportunity to grade their managers
on an anonymous basis. The score, along with
several other metrics such as talent development,
are incorporated into the leader’s compensation
plan. We raise our level of accountability by putting
Servant Leadership into action, not just words.

Accordingly, we are targeting continuous
improvement in Servant Leadership scores as
an element of our long-term, aspirational goals.

Recognizing that we have a responsibility to those
we have the privilege to lead, we look to position our
employees for success, which begins with our most
important value: safety. Holding every employee
accountable for safety and scoring our leaders on
Servant Leadership has driven accountability and
produced results, evidenced by industry-leading
financial metrics as well as safety and employee
turnover levels that are significantly better than
the industry average.

SERVANT

LEADERSHIP
On Track
Servant Leadership
ON A SCALE FROM 1-5
Continuous
Improvement in
Servant Leadership
Scores

4.1 4.1 4.2
2018 2019 2020 2033
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RECOGNIZING THE

IMPORTANCE OF PUTTING

OUR EMPLOYEES FIRST,

OUR SAFETY-FOCUSED,

SERVANT LEADERSHIP-BASED

CULTURE GUIDED OUR

DECISION-MAKING
IN 2020.
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W
e identified Engagement as the
foundation of our 2020 Vision, as we
looked to position Waste Connections
for the future with continued focus on the core
values that have been integral to our success.

That vision of engagement included expanding
our offerings for training and development of our
leaders and frontline employees, and innovating
new technology platforms to increase connectivity
with our employees, customers and communities
in which we operate.

Our 2020 focus on engagement was timely, as the
COVID-19 pandemic necessitated the use of remote
alternatives to in-person training and development
and highlighted the importance of connectivity
both inside and outside of the Company. We believe
that our investment in technology to enhance
connectivity and its effectiveness during the
pandemic will result in a stronger, more engaged
team as we emerge from this period, and over
time, lower voluntary turnover.

Our team has responded and recognized
Waste Connections externally with a series of
employee-nominated awards, including Glassdoor’s
Employee Choice Awards – Top CEOs as well as
Comparably’s Best Leadership Team, Best CEO
for Women, Best HR Team, Best Sales Team and
Happiest Employees.

ENGAGEMENT RELATIONSHIPS = RESUL TS
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At Waste Connections, we recognize that employee
turnover and engagement metrics can be driven by
intentional or unintentional corporate decisions over a protracted period. As such, we purposefully emphasize
culture, employee training and development, and
accountability in order to drive continuous improvement in both retention and Servant Leadership scores –
our reflection of engagement.

Below are several of the engagement-driven efforts
launched in 2020:
:: Launch of Workplace , our internal social networking application designed to facilitate communication,
connection, recognition, celebrate successes and
build relationships across our over 650 facilities;
:: Implementation of our enhanced Learning Management
System to expand content and increase access and
visibility on training and development opportunities;
:: Expansion of employee resource groups, including
the Waste Connections Women’s Network and the
Veterans S.E.R.V.E. Network;
:: Expansion of training and onboarding tools for new
employee transition and development; and,
:: Launch of a wellness website in the U.S. and wellness- related initiatives within Canada
VOLUNTARY TURNOVER AND ENGAGEMENT :

Achieving our Targets
KEY 2020 ACCOMPLISHMENTS
Our engagement focus, coupled with our COVID-19-
related response to employee health and financial
wellness, resulted in an 18% improvement to voluntary
turnover in 2020. More than 80% of our employees
responded to our annual Servant Leadership survey –
our proxy for engagement – with manager scores further
improving in 2020.

VOLUNTARY

TURNOVER
On Track
Voluntary Turnover

MEASURED BY PERCENTAGE
Continuous
Improvement in
Voluntary Turnover

17. 8 17. 8

14.6 2018 2019 2020 2033
37 WASTE CONNECTIONS
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A
t Waste Connections, we are committed
to building and developing diverse teams
that function in an environment of mutual
respect, where employees feel empowered to
contribute. Operating across hundreds of markets
in the United States and Canada, we recognize the
benefits of diversity and the importance of ensuring
that employees feel respected and included,
encouraged to bring their unique perspectives,
ideas and best skills to work each day. In keeping
with our efforts to support and encourage diversity
and inclusion, we have undertaken several initiatives,
including the 2019 introduction of a formal Diversity
Policy for our Board of Directors and Senior
Management with aspirational targets for female
Board representation and additional disclosure
on workforce composition.

We also incorporated diversity and inclusion topics
into Servant Leadership training and manager
assessments in order to ensure that all employees
are valued, feel empowered to contribute and are
positioned for advancement opportunities.

Following our leadership summit that focused on
understanding and mitigating unintended biases,
we enhanced recruiting practices to ensure the
broadest candidate pools, offered monthly diversity
and inclusion training modules, established
financial commitments to organizations that focus
on racial inequities and that support women and
children at risk, and supported the development
of resource groups including our Women’s
Network and Veterans’ S.E.R.V.E. Network.

Waste Connections is a signatory to the CEO Action
for Diversity & Inclusion, the largest CEO-driven
business commitment to advance diversity and
inclusion within the workplace.

DIVERSITY AND INCLUSION
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DIVERSITY STATISTICS
Gender Ethnicity
Workforce Composition (U.S. and Canada) Unit Female Male Caucasian Ethnic Minority Board of Directors* Percentage (%) 25% 75% 88% 13%
Top Management Positions** Percentage (%) 18% 82% 91% 9% Total Workforce Percentage (%) 16% 84% 62% 38%
Workforce Ethnic Composition (U.S. Only) * Percentage Caucasian 60%
Hispanic 22%
Black 14%
Multiracial 2%
American Indian or Alaska Native 1%
Asian 1%
Native Hawaiian or Other Pacific Islander 1%
Age Breakdown (U.S. and Canada) Percentage
29 and Under 15%
30 to 49 51%
50 and Over 34%
Employees by Payment Type (U.S. and Canada) Percentage Hourly 85%
Salaried 15%
*Board of Directors Ethnicity and Workforce Ethnic Composition does not equal 100% due to rounding. ** Top management positions reflect employees within two levels of the CEO. 39 WASTE CONNECTIONS
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W
e believe that safety is the responsibility
of each and every employee; it is
ingrained in our commitment-based,
safety-driven culture. Moreover, as servant leaders
are responsible for each employee’s success at work
and beyond, safety is an integral component of
this commitment. We have relied on those
relationships along with tools to develop employee
risk-profile rankings and to facilitate effective
communication and behavior-based coaching.

In 2020, our behavioral-based approach to safety
resulted in over 60% of our operating locations
either posting zero safety-related incidents or
reducing incident frequency versus the prior year.

TAKING SAFETY TO THE NEXT LEVEL
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While we attribute our successful safety record to our
culture and behavioral-based approach, we acknowledge
that technology can be an important tool in identifying risky behaviors and providing coaching opportunities
to address them.

In 2020, we launched a $10 million fleet-wide upgrade of our onboard camera systems, which are the foundation
for establishing our risk-based scoring approach to
encouraging safe driving practices. In contrast to existing systems, which largely track inertial movements in
vehicles, the next generation systems utilize artificial intelligence and “Machine Vision” to identify additional risks both inside and outside of the cab. Such risk factors inside the cab include unbelted drivers, as well as
distracted driving from handheld devices, food and
beverages and smoking. Outside of the cab, the units
can detect lane departures, rolling stops, unsafe
following distances and other critical distances.

Another addition to our safety program was the
introduction to our fleet of Freightliner EconicSD
trucks with an overhauled cab design that incorporates
many of the safety features already included in passenger vehicles, as well as an integrated collision mitigation system, enhanced visibility, and several ergonomic
improvements.

SAFETY:

Key Initiatives
KEY 2020 ACCOMPLISHMENTS
The fleet-wide upgrade to next generation camera
telematics is well underway with expected completion
in early 2022. This technology, combined with lower
traffic levels stemming from pandemic-driven restrictions in 2020, led to a 12% reduction in the number of
incidents. Further, over 60% of our operating locations either posted zero incidents in 2020 or experienced
year-over-year improvement.

INCIDENT RATE
25%
Reduction in
Incident Rate
On Track
Incident Rate

INCIDENTS PER
200,000 WORK HOURS

17.0 17.4

15.8 12.8
2018 2019 2020 2033
41 WASTE CONNECTIONS
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A
t Waste Connections, we continue to
expand our training programs to educate
our employees beyond pertinent topics
such as safety and environmental compliance
that foster increased job performance. We also seek
to increase employee knowledge and awareness
toward increasingly important subjects such as
Diversity and Inclusion and Cybersecurity. In 2020,
we deployed a new Learning Management System
(“LMS”) in order to expand our reach to additional
employees and provide mobile and tablet-based
trainings. The efforts were timely given the need
to limit in-class participation during the COVID-19
pandemic and we significantly increased both
course count and employees that participated in
training courses. Below are a few notable new
training programs:

Diversity and Inclusion Mini Series
We provided monthly Diversity and Inclusion
learning modules through our LMS to all employees.

Our leaders utilized the mini courses and underlying
discussion guides to have a deeper conversation
on the topic with their teams. Topics have included
unconscious bias, how to practice inclusiveness,
breaking down stereotypes, creating psychological
safety for employees and teams, allyship, and
fostering belonging.

Training the Trainer
We developed a Driver Trainer Certification Course
that focuses on how we can best serve our trainees
beginning their Waste Connections driving
career. The driver trainers learn next level skills
to enhance current training strategies. Routing,
documentation, distractions, normalization of
deviance, Target 4 (safety) and conversation
styles highlight the learning content delivered
virtually or in-person.

Business Acumen
Business Acumen financial training links
expertise in certain roles to Waste Connections
strategic priorities. The six-hour online workshop
or three day in person session aligns operations to
corporate strategy and focuses on the development
of the five business drivers – Cash, Profit, Assets,
Growth and People.

Cybersecurity training
We offer a five-part training course designed to
improve employee cybersecurity awareness and
educate users on today’s threats. We also provide
digital courses that focus on phishing awareness
and common cybersecurity attacks.

EMPLOYEE TRAINING AND DEVELOPMENT
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THE LAUNCH OF OUR NEW LMS WITH

INCREASED EMPHASIS ON FRONTLINE

EDUCATION SIGNIFICANTL Y EXPANDED

THE PERCENTAGE OF EMPLOYEES
RECEIVING TRAINING.
43 WASTE CONNECTIONS
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Community
Impact
44 2021 SUSTAINABILITY REPORT
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A
t Waste Connections, we also attribute
our success to the support we receive
from communities we serve, where
our employees also live and work. We provide
opportunities for our employees to get involved in
their communities and consider it a privilege
for Waste Connections to also give back through
charitable donations or sponsoring community
events.

Giving Locally – Waste Connections and
our employees support more than a thousand
organizations through direct contributions,
volunteering and/or fundraising at a local level.

Each year, we donate millions of dollars to various
charities, including an increasing number of
organizations identified by our frontline employees
that focus on racial inequities at a local or national
level, and that support women and children at
risk in disadvantaged communities.

Our Company-wide Culture of Giving – In
addition to our local efforts, we are proud of our
Company-wide traditions. In 2019, we achieved
a 20-year Waste Connections Christmas Promise
goal one year ahead of schedule, as employees
across the company assembled and donated over
10,000 bicycles to deserving children, bringing our
total donated since inception of Christmas Promise
to approximately 65,000 bicycles. In addition, despite
canceling our 2020 Annual Waste Connections
Golf Classic for Kids due to COVID-19-related safety
concerns, we were able to hold virtual auctions
and in aggregate raise over $1 million for charities
that support at-risk youth and their families.

Sustainability and Giving – Waste Connections
aligns its major financial contributions with its
goal to further advance environmental sustain -
ability. For example, our first major grant helped
establish the Global Waste Research Institute
(GWRI), developed in conjunction with California
Polytechnic State University, San Luis Obispo.

The GWRI’s mission is to advance state-of-the-art
research and development of sustainable technol-
ogies and practices to more effectively manage
existing and emerging wastes and byproducts.

We also regularly contribute to the Environmental
Research Education Foundation and fund over
$1 million per year in research related to the
environmental industry.

GIVING BACK AND MAKING AN IMPACT
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Alzheimer’s Resource of Alaska
American Cancer Society
American Heart Association
American Red Cross
Angel Reach
Beyond Batten Disease
Big Brothers Big Sisters
Boys and Girls Clubs
Bridge the Gap
Bridge to Home
Canadian Club of Toronto
CASA Child Advocates
Cayuga Seneca Community Center
Centre for Young Black
Professionals
Charleston Area Justice Ministry
Children’s Home Society
Chippewas of the Thames
First Nation
Coalition of Communities of Color
Columbia River Mental Health
Foundation
Eloy Food Bank
Emergency Food Network
Empire Club of Canada
Empower Tehama
Equal Justice Initiative
Fondation – CSSS Du Sud
De Lanaudiere
Feed the Front Line
Genesis House
Habitat for Humanity
Henry’s Home
Homeless Youth Connections
Homes4Families
Hope Ministries
Inner City Outreach
Inspiration Ranch
Interfaith of The Woodlands
Juvenile Diabetes
Research Foundation
Kids Meals
Kids ‘n Kinship
Leukemia & Lymphoma Society
Lighthouse for Grieving Children
Loaves and Fishes Family Kitchen
Lotus House
Love Fosters Hope
Low County Food Bank
Make-a-Wish Foundation
March of Dimes
Meals on Wheels
SELECT ORGANIZATIONS WE SUPPORT:
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Mission of Hope
Montgomery County Food Bank
Multiple Sclerosis Foundation
National Women’s Hall Of Fame
Northwest Association
for Blind Athletes
Oklahoma Children’s Hospital
Pink Lemonade Project
Police Association of Ontario
Redeemed Ministries
Roger Clemens Foundation
Ronald McDonald House Charities
Seneca Falls Fire Department
Sommet socio-économique
pour le développement des jeunes
des communautés noires
Special Angels
Special Olympics
St. Jude Children’s Research Hospital
Step by Step
Tent Mission STL
The 30-Days Foundation
The Black Coalition for
AIDS Prevention
The Conservation Fund
The Salvation Army
The Wishing Well Foundation
Toby Keith Foundation
United Negro College Fund
United Way
Veterans Emergency Relief Fund
Volunteer Prince William
Westborough Police Foundation
Win Victim Services
Women’s Institute for Leadership
and Learning
Winter Center for Autism
Wreaths Across America
YES to Youth
Young Men’s Educational Network
(YMEN) Chicago
Youth Alliance
Youth First
WASTE

CONNECTIONS
CARES
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GIVING BACK TO EMPLOYEES
I
n 2017, we created the Waste Connections
Employee Relief Fund to help employees and
their immediate families who have experienced
significant financial hardship following a natural
disaster or other catastrophic event. In 2020,
we expanded its applicability to address unex -
pected hardships experienced during COVID-19.

Through contributions from Waste Connections,
our employees and vendors, we assist impacted
employees by helping to pay for essential living
expenses, such as food, clothing, utilities,
temporary housing, property repairs, and other
basic necessities.

In 2020, we also introduced the Waste Connections
Scholarship Program, which awards renewable
scholarships of $2,500 each per academic year for
up to four years to assist our employees’ children
to pursue and achieve their vocational, technical
and university education goals. Now in its second
year, the scholarship program has more than
doubled the number of award recipients.
48 2021 SUSTAINABILITY REPORT
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COMMUNITY ENGAGEMENT
N
ow more than ever it is critical to increase
engagement within our communities and
connectivity with our customers. Through
our WasteConnect app, customers can confirm
their collection dates, search our Waste Wizard
database to confirm if a waste stream is recyclable,
pay their bills, and communicate with their local
service provider. We have also simplified the
customer onboarding process with streamlined
online sign-up and service routed through our
proprietary artificial intelligence-enhanced
C2O software.

We partner with our communities and in many
instances deploy recycling coordinators to schools,
community events and residences to provide
educational sessions about the benefits of recycling
and proper waste management. In 2019, we launched
the Bob Davis Award for Leadership in Sustainability
to recognize employees who demonstrate exemplary
leadership in advancing sustainability through
implementing or serving on community projects,
programs, outreach, education, initiatives or
services that benefit their community, customers,
coworkers or Waste Connections.
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Governance
and Ethics

KEY GOVERNANCE
ADDITIONS FOR 2021
— Environmental Policy
— Human Rights
— Cybersecurity
— Incentive compensation
now integrating ESG targets
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51 WASTE CONNECTIONS
S
ince our inception, we have been committed to well-defined principals of corporate governance. Our Corporate Governance Guidelines and Board Charter align the Board of Directors and its four distinct committees with management in order to promote the best interests of the Company. More recently, the Board of Directors adopted a Diversity Policy for the Board of Directors and senior management, which provides for annual progress reviews by the Board.

Similarly, the Board provides oversight of our aspirational ESG targets introduced in 2020, with management compensation tied to progress against our ESG targets beginning in 2021.
:: Directors are elected individually;
:: Majority voting policy for the election of our Directors; :: Separate CEO and Chairman of the Board of
Directors, or Board Chairman positions;
:: Having a strong Lead Independent Director serve
on the Board of Directors;
:: Women account for 33% of independent Board
members and 25% of total Board members;
:: Annual Board of Directors and committee
evaluation processes;
:: Board of Directors’ oversight of risk;
:: Robust risk management program related
to compensation;
:: Share ownership requirement for Directors
and corporate officers;
:: Diversity Policy including aspirational targets
for Board of Directors composition;
:: Regular executive sessions of only independent
directors; and
:: Director retirement policy.

Highlights of what we believe exemplify our adherence
to sound principles of corporate governance include:
51 WASTE CONNECTIONS
S
ince our inception, we have been committed to well-defined principals of corporate governance. Our Corporate Governance Guidelines and Board Charter align the Board of Directors and its four distinct committees with management in order to promote the best interests of the Company. More recently, the Board of Directors adopted a Diversity Policy for the Board of Directors and senior management, which provides for annual progress reviews by the Board.

Similarly, the Board provides oversight of our aspirational ESG targets introduced in 2020, with management compensation tied to progress against our ESG targets beginning in 2021.
:: Directors are elected individually;
:: Majority voting policy for the election of our Directors; :: Separate CEO and Chairman of the Board of
Directors, or Board Chairman positions;
:: Having a strong Lead Independent Director serve
on the Board of Directors;
:: Women account for 33% of independent Board
members and 25% of total Board members;
:: Annual Board of Directors and committee
evaluation processes;
:: Board of Directors’ oversight of risk;
:: Robust risk management program related
to compensation;
:: Share ownership requirement for Directors
and corporate officers;
:: Diversity Policy including aspirational targets
for Board of Directors composition;
:: Regular executive sessions of only independent
directors; and
:: Director retirement policy.

Highlights of what we believe exemplify our adherence
to sound principles of corporate governance include:
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Our Board of Directors has four standing
committees: the Executive Committee, the Audit
Committee, the Compensation Committee, and
the Nominating and Corporate Governance
Committee. Except for the Executive Committee,
the committees are composed entirely of inde -
pendent, non-employee directors.

The Board’s Role in Risk Oversight
The Board of Directors and its committees have
an active role in overseeing management of the
Company’s risks. The Board of Directors regularly
reviews information from members of senior
management regarding the Company’s safety
performance, employee retention, financial
performance, financial outlook, balance sheet,
credit profile and liquidity, as well as the risks
associated with each. The Board of Directors also
receives reports from members of senior and
regional management on areas of material risk to
the Company, including market-specific, opera -
tional, legal, information technology (including
cybersecurity), regulatory and strategic risks.

The Board of Directors, with recommendations
from the Audit and Compensation Committees,
approves and maintains a succession plan for the
CEO and other senior management of the Company,
including policies and principles for selecting and
evaluating a new CEO in the event of an emergency
or retirement of the CEO. The Audit Committee
oversees management of financial, financial
reporting and internal controls risk. The
Compensation Committee assesses and monitors
risks relating to the Company’s corporate officer
compensation policies and practices. The
Nominating and Corporate Governance Committee
is responsible for overseeing the management
of risks associated with the independence of the
Board of Directors and potential conflicts of
interest.

The Board of Directors receives reports on
information technology risks, including
cybersecurity and data security risks. Day-to-day
management of data security is the responsibility
of our Chief Information Officer, who reports
directly to the Chief Executive Officer. The Board
periodically reviews cybersecurity and data security
risks and mitigation strategies with the Chief
Information Officer.

The Board of Directors and its committees also
have an active role in the Company’s efforts to
advance sustainability and diversity and inclusion,
including the development and approval of targets,
monitoring achievement towards such objectives,
and evaluating the effectiveness of policies and
targets. In addition, the Board added ESG targets
as a performance measure in long-term incentive
compensation beginning in 2021.
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53 WASTE CONNECTIONS
Communications with the Board
Shareholders and other interested parties
may communicate with the Board of Directors
generally, with the non-employee directors as
a group or with a specific director at any time by
writing to the Board of Directors, the non-employee
directors or a specific director, care of the Company’s Secretary, at our principal administrative offices
located at Waste Connections, Inc., 3 Waterway
Square Place, Suite 110, The Woodlands,
Texas 77380.

Shareholder Outreach
We believe that our relationship with and
accountability to shareholders are critical to our
success. Engaging with our shareholders helps us
to understand how they view us, to set goals and
expectations for our performance, and to identify
emerging issues that may affect our strategies,
sustainability initiatives, corporate governance,
compensation practices or other aspects of our
operations. Our shareholder and investor outreach
includes investor road shows, analyst meetings,
investor meetings and investor conferences, either
virtually or in person. We also communicate with
shareholders and other interested parties through
various media, including our annual and quarterly
reports, sustainability reports, proxy statements
and other SEC and Canadian securities filings,
press releases and our website. Our conference
calls for quarterly earnings releases and major
corporate developments are open to all. These
calls are available in real time and are also archived
as webcasts on our website. Our President and CEO,
Chief Financial Officer and other senior management
also regularly engage with investors to discuss
our strategy, financial and business performance,
and ESG efforts and to update investors on key
developments.

Code of Conduct and Ethics
We have adopted a Code of Conduct and Ethics
that applies to all of our directors, officers and
employees. Our Code of Conduct and Ethics
details Company principles to guide employee
decision-making in many areas, including:
:: Conflicts of Interest
No officer, director or employee may be subject
to influences, interests or relationships that
conflict with the best interests of the Company.
:: Full, Fair and Accurate Disclosure
It is the Company’s policy that the information
in its public communications, including its SEC
filings and filings with the Canadian Securities
Administrators, be full, fair, accurate, timely
and understandable.
:: Compliance with Laws, Rules and Regulations
It is the Company’s policy to comply with all
laws, rules and regulations applicable to the
Company and its operations. The Company’s
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54 2021 SUSTAINABILITY REPORT
strict compliance policy also extends to all
other applicable laws and regulations, including
compliance with the U.S. Foreign Corrupt Practices
Act (FCPA), the Canadian Corruption of Foreign
Public Officials Act (CFPOA), and other applicable
anti-corruption laws; antitrust laws; tax laws;
environmental and safety regulations; equal
opportunity; non-discrimination and fair
employment; and foreign asset control
regulations.
:: Prohibited Accounting Practices
The Company’s policy is to make and keep books,
records and accounts that accurately and fairly
reflect the transactions of the Company.
:: Whistleblowing – Reporting Illegal or
Unethical Behavior
All officers, directors and employees should
promptly report to senior management all
actual or potential illegal or unethical behavior
of Company personnel that they observe. The
Company encourages and expects full and open
communication with senior management even
when it appears that less candor may be desirable
to protect the Company or members of
management. It is the Company’s policy
and the responsibility of each officer, director
and employee to comply with all whistleblower
protection laws, rules and regulations.
:: Compliance and Discipline
Violations of this Code by officers, directors
or employees will result in disciplinary action
that may include termination, referral for
criminal prosecution and reimbursement to the
Company for any losses or damages resulting
from the violation.
:: Fair Dealing; Moral and Ethical Standards
Each officer, director and employee must
endeavor to deal fairly with the Company’s
customers, suppliers, competitors and employees
and not to take unfair advantage of anyone
through manipulation, concealment, abuse
of privileged or misappropriated confidential
information, misrepresentation of material
facts or any other unfair dealing practice. More
generally, each officer, director and employee
must adhere to and comply with the highest
moral and ethical standards of our society in
conducting business on behalf of the Company.
:: Human Rights
It is the Company’s policy and the responsibility
of each officer, director and employee to comply
with all laws, rules and regulations related to the
protection and advancement of human rights,
including, but not limited to, laws, rules and
regulations governing the use of child labor,
compulsory or forced labor, slavery and human
trafficking, and freedom of association and
collective bargaining.
:: Insider Trading
Buying or selling securities, directly or
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55 WASTE CONNECTIONS
indirectly through family members or other
persons or entities, while possessing material
nonpublic information or selectively disclosing
such information to others who may trade based
on it is prohibited by applicable securities laws.
:: Contributions
Officers, directors and employees may not
(directly or indirectly) contribute Company
funds to, or spend Company funds in support
of, any kind of political party, political action
committee or other committee in the United
States or Canada or to any candidate for, or
holder of, any office of any national, state or
local government in the United States, or any
national, provincial or local government in
Canada. Exceptions may be permitted for state,
provincial and local contributions in jurisdictions
that permit corporate political contributions,
but only upon approval by the Company’s Chief
Executive Officer and in consultation with the
General Counsel. In countries other than the
United States or Canada, the policy will be
determined in accordance with local law
and practice as well as laws applicable to
the Company.

No political contribution by any officer, director
or employee may be made, or even appear to be
made, with the Company’s funds, or be reim -
bursed from the Company’s funds; nor should
the selection of a candidate or a party be, or
seem to be, coerced by the Company. Officers,
directors and employees are prohibited from
using their positions to induce, coerce or in any
way influence any person, including subordi -
nates, to support or contribute time or money to
any political party, to the campaign of any
candidate for office or to any charitable activity.

The Nominating and Corporate Governance
Committee is responsible for, among other
matters, the development and implementation
of the Company’s corporate governance principles,
including the review of and compliance with our
Corporate Governance Guidelines and Board
Charter and our Code of Conduct and Ethics.

The Nominating and Corporate Governance
Committee is responsible for monitoring the
implementation of the Company’s diversity policy
on a periodic basis, and at least annually, to assess
its effectiveness, monitoring and reviewing the
Company’s progress in achieving its aspirational
targets and reporting the results to the Board,
and making recommendations to the Board
regarding any revisions to this policy that
may be necessary or appropriate.

The Board is responsible for reviewing strategy,
policies and performance related to the Company’s
management of environmental, social and
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56 2021 SUSTAINABILITY REPORT
governance (ESG) issues, including reviewing any
reports on the Company’s performance against
ESG targets, any ESG programs, products and
disclosures, and any corporate responsibility
policies and programs, in coordination with other
committees of the Board, as appropriate.

Copies of our Corporate Governance Guidelines
and Board Charter and our Code of Conduct and
Ethics are available on our website at http://
wasteconnections.investorroom.com. A copy
of the Corporate Governance Guidelines and
Board Charter and our Code of Conduct and Ethics
may also be obtained, free of charge, by writing
to our Secretary or Investor Relations at our
principal administrative offices located at
Waste Connections, Inc., 3 Waterway Square
Place, Suite 110, The Woodlands, Texas 77380.

Integration of ESG metrics into Management
Compensation
In October 2020, the Company adopted long-
term, aspirational sustainability targets and
committed over $500 million for investments
to meet or exceed such targets. These targets
primarily focus on reducing emissions, increasing
resource recovery of both recyclable commodities
and clean energy fuels, reducing reliance on
off-site disposal for landfill leachate, increasing
employee engagement, and further improving
our industry-leading safety performance. The
Company views its ESG/sustainability initiatives
to be consistent with its objective of long-term
value creation. As such, the Compensation
Committee introduced continuous improvement
towards the Company’s sustainability targets as
an additional performance measure of long-term
incentive compensation beginning in 2021.

Data Security and Privacy
We maintain, log and monitor all information
and technology assets – data, systems, and
applications – that are critical to the operations and
success of Waste Connections. We have incorporated
a defensive and offensive security strategy built
on people, process, and technology with a focus
on threat intelligence and security operations.

Waste Connections continues to maintain a robust
security posture in response to today’s ever-evolving
threat landscape. The prime directive of this
initiative is the safety and security of our customers’ and employees’ information. Our security model
refers to an information security approach in which
security mechanisms and controls are strategically
layered throughout our infrastructure to secure
our data’s confidentiality, integrity, and availability.

We have the same expectations for our information
technology service providers and all third parties
that support the business.
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57 WASTE CONNECTIONS
Managing Data Security Risk
We employ the widely recognized National Institute
of Standards & Technology Framework for
Improving Critical Infrastructure Cybersecurity
(The NIST Cybersecurity Framework) to manage
cybersecurity risk. This voluntary guidance was
developed with private sector input in 2014 and
provides a framework for organizations to manage
cybersecurity risk. We regularly assess our
technologies and monitor our systems and other
technical security controls, maintain information
security policies and procedures, including an
incident response plan, ensure maintenance of backup
and valuable systems, and have a team of security
personnel managing our efforts and initiatives.

Policies have been put in place to protect our
customers and employees from fraudulent
activity by building processes that require
continuous education, phishing simulations,
real-time threat monitoring, and detection.

We use vulnerability scanning tools to regularly
assess potential data security risks across our
businesses. We correlate the results and prioritize
any actions based on threat modeling analysis
and monitor any actions in-progress with the
system owners based on assigned timelines
for remediation. In addition, we actively monitor
the web for any suspicious domain registrations,
social media disinformation, and fraudulent
campaigns being initiated against its customers
and/or employees.

Upholding Data Privacy
We strive to protect personal data through
reasonable technical and organizational security
measures including technical security tools,
restrictions on access to data, and physical
security measures to help prevent unauthorized
or unlawful access, disclosure, loss, destruction,
or damage. We access and use personal data for
legitimate business purposes and maintain
appropriate access controls and use limitations.

Our employees are required to follow all applicable
privacy, information security, and data protection
laws, including the California Consumer Privacy Act.

Our Data Privacy Policy sets forth the principles
that govern our treatment of personal data, while
our Policy on the Acceptable Use of Systems and
Data governs the use and protection of information
about our company and information that is stored
on our computers and mobile devices. Our policies
restrict individuals’ access to personal data to
those that need access to accomplish a business
objective and allow access only for so long as it
is necessary.

We endeavor to follow data privacy best practices
and have established specific governance structures
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58 2021 SUSTAINABILITY REPORT
to regularly review and improve upon our data
privacy processes.

Environmental Policy
Waste Connections is committed to environmental
protection and compliance. In order to realize and
communicate these commitments to our employees
and contractors, Waste Connections has developed
an Environmental Policy which applies to all of our
employees and contractors. Waste Connections’
management, including our Vice President –
Engineering and Sustainability, is responsible for
communicating, implementing and reviewing this
policy annually. A full copy of our Environmental
Policy can be found on our website. Below are
highlights of our policy:
:: Environmental Compliance
Comply with or exceed all local, state and federal
environmental laws and regulations in order to
manage and mitigate air, water and land-based
pollution.
:: Environmental Management System or “EMS”
Utilize and continually improve our EMS
(The Cube, the Environmental Compliance
Audit Center, and/or other future systems) in
order to track, audit and promote environmental
compliance on a site-by-site basis.
:: Biodiversity and Site – Rehabilitation
As facilities are transitioned into closure,
ensure that site construction, and closure plans
are effective at restoring the land to a condition
that is consistent with the biodiversity of the
surrounding environment.
:: Emergency Preparedness
Establish emergency response action plans on a
site-by-site basis including processes to guide
site personnel and local community service
providers during emergency events.
:: Resource Efficiency
Minimize internal waste generation and
incorporate new technologies where applicable to
mitigate our environmental impact.
:: External Communication
Promote the benefits of proper waste manage -
ment including resource recovery to local
stakeholders and customers.
:: Stakeholder Engagement
Partner with and engage the public as part of
our environmental decision-making processes
in order to promote the fair treatment and the
opportunity for meaningful involvement of all
people within the communities we serve.
:: Environmental Performance Measurement
Report our environmental progress through
our annual Sustainability Report, and, as required
with regulatory agencies.
:: Employee Training
Provide adequate training, oversight and
resources to our employees to promote awareness
and successful implementation of this Policy.
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59 WASTE CONNECTIONS

GLOBAL REPORTING INITIATIVE

EMISSIONS DISCLOSURE
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60 2021 SUSTAINABILITY REPORT
Waste Connections emissions disclosure was developed
using the Global Reporting Initiative (GRI) G4 Sustainability Reporting Guidelines. Waste Connections GHG Inventories were prepared by a third-party, independent environmental services firm with the conclusions audited and verified by a separate third-party. The data was prepared in a manner consistent with The Climate Registry (TCR) General
Reporting Protocol (GRP) Version 2.1 dated January
2016 and its associated updates and clarifications.

In 2018, Waste Connections began using the SWICS
calculation methodology. This methodology is more
reflective of modern landfill design and industry
practices, and was utilized for comparison purposes
relative to the solid waste peer group.

The impact of carbon sequestration in our landfills is
significant and well documented in scientific literature.

Due to anaerobic conditions that exist within landfills, lignins and hemicellulosic materials remain undecomposed.

They represent approximately 50% of biogenic carbon in the waste stream. Waste Connections disposed of 36,020,954
and 34,116,400 tons of Municipal Solid Waste and
Construction & Demolition debris in 2019 and 2020,
respectively. In total, our landfills sequestered 12,340,905 and 11,790,884 MT CO2e in 2019 and 2020, respectively.

EMISSIONS DISCLOSURE
G4-EN15:

Direct (Scope 1) greenhouse gas (GHG) emissions
MT CO2e
2018 2019 2020
5,089,083 6,006,643 5,609,964
G4-EN16:

Energy indirect (Scope 2) GHG emissions
MT CO2e
2018 2019 2020
53,993 55,442 51, 506
G4-EN17: Other indirect (Scope 3) GHG emissions
Emissions Source MT CO2e
2018 2019 2020
Purchased goods and services 821,606 861,763 74 4,323
Capital goods 233,539 292,218 233,961
Waste generated in operations 117, 871 151,3 42 7 7, 359 Upstream transportation and distribution 429,847 503,351 498,960 Business travel (air and vehicle) 53,166 51,142 49,977 Use of sold products 54,785 84,119 48,436
Total 1,710,814 1,943,936 1,653,017
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61 WASTE CONNECTIONS
G4-EN19: Reduction of GHG emissions
Waste Connections has undertaken several initiatives to reduce GHG emissions. The Company collected landfill gas for use at landfill gas-to-energy facilities at 28 landfills in 2020. The beneficial reuse of landfill gas at these facilities resulted in annual avoided GHG emissions estimated
at 690,492 and 746,092 MTCO2e in 2019 and 2020,
respectively. The estimate of avoided emissions assumed that natural gas was the fuel replaced by the use of landfill gas. The avoided emissions were calculated using default methodologies from TCR included CO2, CH4 and N2O
emissions.

Waste Connections diverts over 50% of collected waste
volumes in certain markets, in some cases over 70%. The estimated avoided GHG emissions in 2019 and 2020 from
recycling was 5,037,064 and 5,645,326 MT CO2e,
respectively. These values were calculated using the USEPA Waste Reduction Model (WARM).

Over the past several years, Waste Connections has
deployed vehicles using alternative fuels such as compressed natural gas (CNG) and biodiesel as a means of reducing
its GHG footprint. Waste Connections currently deploys
approximately 1,200 CNG vehicles. The estimated annual
reduction in GHG emissions from CNG vehicles was 22,803 and 21,824 MT C02e in 2019 and 2020, respectively. The
calculation uses an equivalent diesel vehicle as a baseline.

G4-EN22: Water discharge by quality and destination
In 2019, Waste Connections collected 703,342,262
gallons of leachate with 470,251,239 gallons being sent to third parties for treatment. In 2019, Waste Connections also collected 659,722,620 gallons of E&P produced water for on-site treatment. A total of 31,764,417 gallons of E&P produced water was sent to third parties for treatment
in 2019.

In 2020, Waste Connections collected 696,531,341
gallons of leachate with 434,295,795 gallons being sent to third parties for treatment. In 2020, Waste Connections also collected 581,936,547 gallons of E&P produced water for on-site treatment. A total of 21,201,290 gallons of E&P produced water was sent to third parties for treatment in 2020.

Our E&P waste water treatment technologies allow us to
process and dispose 100% of drilling-related waters without discharging to surface waters. The majority of waste fluids are injected into brine formations via deep wells.

G4-EN18: GHG emissions intensity
Unit 2018 2019 2020
Gross Revenue $ US Dollars Millions $ 4,923 $ 5,389 $ 5,446 Scope 1 Emissions MT CO2e 5,089,083 6,006,643 5,609,964 MT CO2e/$M Revenue 1,034 1,115 1,030
Scope 2 Emissions MT CO2e 53,993 55,442 51, 506
MT CO2e/$M Revenue 11 10 9
Scope 1 & 2 Emissions MT CO2e 5,143,076 6,062,085 5,661,470 MT CO2e/$M Revenue 1,045 1,125 1,040
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62 2021 SUSTAINABILITY REPORT

SUSTAINABILITY ACCOUNTING

STANDARDS BOARD DISCLOSURE
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63 WASTE CONNECTIONS

SASB APPENDIX

Greenhouse Gas Emissions
Unit 2019 2020
Gross global Scope 1 emissions MT C02e 6,006,643 5,609,964 Scope 1 coverage under emissions-limiting regulations Percentage (%) 85% 78% Scope 1 coverage under emissions-reporting regulations Percentage (%) 85% 78% Total landfill gas recovered Million British Thermal 21,547,648 22,939,938 Units (MMBtu)
Landfill gas flared Percentage (%) 39% 40%
Landfill gas used for energy Percentage (%) 61% 60%
Fleet Fuel Management
Unit 2019 2020
Fleet fuel consumed Gigajoules (GJ) 10,501,924 10,7 43,000 Natural gas as a % of fuel consumed Percentage (%) 8.0% 7. 8% Alternative fuel vehicles as % of routed collection fleet Percentage (%) 13.8% 13.1% Air Quality
Unit 2019 2020
NOX (Excluding N20) Metric Tons (t) 265 285
SOX Metric Tons (t) 62 67
Volatile organic compounds (VOC) Metric Tons (t) N/A 7.7 Hazardous air pollutants (HAP) Metric Tons (t) N/A 10.9 Number of facilities in or near dense population centers Number 7 7 Non-compliant air emissions issues Number 2 2
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Management of Leachate
Unit 2019 2020
Total leachate collected Gallons (000) 703,342 696,531 Total leachate treated by third parties Gallons (000) 470, 251 434,296 Corrective actions implemented for landfill releases Number 0 0 Incidents of non-compliance associated with environmental impacts Number 0 0 Labor Practices
Unit 2019 2020
Active workforce covered under collective bargaining agreements Number 3,159 3,172 Work stoppages Number 0 1
Impacted employees as a percent of total workforce Percentage 0.00% 0.76% Total days idle Days 0 6
Workforce Health & Safety
Unit 2019 2020
Total recordable incident rate (TRIR)1 Rate 2.91 2.90 Incident rate (I-Rate) Rate 17.4 15.4
Fatality rate Rate 0.00 0.02
1 BASIC score definitions are unclear and can be inconsistent; WCN prefers to use TRIR and Incident Rate as a better barometer of safety. 630
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65 WASTE CONNECTIONS
Recycling & Resource Recovery
Unit 2019 2020
Waste incinerated Metric Tons (t) 0 0
Hazardous waste incinerated as percent of waste incinerated Percentage (%) 0% 0% Energy recovery from waste incinerated Percentage (%) 0% 0% Customers receiving recycling Percentage (%) 50% 50%
Customers receiving composting Percentage (%) 27% 25%
Amount of material recycled Metric Tons (t) 1,541,792 1,615,536 Amount of material composted Metric Tons (t) 210,757 201,991 Amount of material processed as waste-to-energy Metric Tons (t) N/M N/M Amount of electronic waste collected Metric Tons (t) N/M N/M Percentage of electronic waste recovered through recycling Percentage (%) N/M N/M Activity Metrics
Unit 2019 2020
Customers Number
Municipal Contracts Number 2,000 2,100
Commercial Number 600,000 720,000
Industrial Number 100,000 135,000
Residential Number 6,500,000 7,425,000
Other Number 200,000 220,000
Vehicle fleet size3 Number 8,089 8,912
Landfills Number 97 92
Transfer stations Number 175 185
Recycling centers Number 66 68
Composting centers Number 6 7
Incinerators Number 0 0
All other facilities Number 342 352
2 Waste Connections does not measure materials managed by customer type. 3 Represents routed vehicles
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66 2021 SUSTAINABILITY REPORT
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Awards 36
Biodiversity 26, 58
Bob Davis Award for Leadership
in Sustainability 49
Carbon Footprint 14-15
Carbon Offsets from Services Provided 14-15
Carbon Sequestration 14-15, 25, 60
Code of Conduct and Ethics 53
Compressed Natural Gas Trucks (CNG) 22
Corporate Culture 29
COVID-19 Response 31-33
Cybersecurity 56-57
Diversity and Inclusion 38-39
Diversity Policy 38
Electric Vehicles 2 2-23
Emergency Response Planning 27, 58
Employee Relief Fund 48
Employee Scholarship Program 48
Environmental Management 27, 58
System (EMS)
Environmental Policy 58
Fifteen-year Aspirational Targets 10-11
INDEX
Global Reporting Initiative (GRI) 59-61
Human Rights 54
Incorporating ESG Metrics
into Compensation 56
Landfill Gas Recovery Systems 14, 18-19
Landfill Renewable Natural Gas (RNG) 18-19
Learning Management 34, 36-37, 42
System (LMS)/Employee Training
Safety 40-41
Servant Leadership 34
Site Audits 27
Site-closure 26
Stakeholder Engagement 49
Sustainability Accounting Standards 62-65
Board Disclosure (SASB)
The Board’s Role in Risk Oversight 52
Third-party Data Verification 60
Voluntary Turnover 37
Waste Diversion 14, 16, 2 4-25
Water Management/Leachate 20-21, 61, 64
Whistleblowing 54
Zero Waste 24
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Company Headquarters
6220 Hwy 7, Suite 600
Woodbridge
Ontario L4H 4G3
Canada
Principal Administrative Offices
3 Waterway Square Place, Suite 110
The Woodlands, Texas 77380
USA
832.442.2200
www.wasteconnections.com
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ATTACHMENT 4
Health & Safety Policy Statement
Health & Safety Policy Statement

It is Waste Connections, Inc.'s policy to conduct all operations in a safe and healthful manner. The Safety and Health of every employee is a fundamental consideration in every business decision and plan, and all reasonable precautions will be taken to protect employees from injury and illness. We are equally committed to protecting the public, company property, and our customers from events that could cause harm or economic losses due to our operations.

Our goal is to prevent the occurrence of all work-related injuries, illnesses and property losses. It is our philosophy that, by striving to eliminate unsafe conditions and actions, we will eventually achieve this goal.

In the event of occupational injury or illness our goals include:
• Prompt, quality medical care;
• Return to gainful employment;
• Prompt payment of appropriate benefits;
• Vigorous resistance of fraudulent claims.

The Waste Connections Corporate Safety and Health Manual contains specific requirements, which are based on the following principles in providing an effective safety program:
• Managers and Supervisors are responsible for the safety of operations under their control and will be evaluated according to their safety record and performance. • A safe work environment will be provided by eliminating or controlling hazards with appropriately designed equipment and Facilities, safe operating procedures, and personal protective equipment where called for.
• All applicable safety regulations, codes and accepted work practices will be followed. Specific rules and procedures will be established and followed at every operation. 635
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• Each employee working in operations will be medically qualified, informed of any hazards associated with his or her job and trained in safe work procedures, the use of personal protective equipment and other means intended to provide required protection. • All employees are responsible for performing their job activities in a safe and reasonable manner and in accordance with local safety rules, any safety related instructions given to them, and the training they have received.
• All unsafe acts, conditions and incidents must be reported to Supervisors and investigated and corrected immediately.
• Employees are responsible to promptly report to their Supervisor any occupational injury or illness and to cooperate in a medical treatment plan

All employees are expected to support and participate in the Safety and Health Program. Together, through teamwork, we can eliminate workplace injuries, accidents and illnesses.

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Active Behavioral Connections Standard

PURPOSE

The objective of Active Behavioral Connections (ABC) is to build a relationship between the frontline employee and their manager or supervisor that reinforces positive behaviors, eliminates risky behaviors and allows the manager or supervisor to ensure that we are consistent with our operating values of Safety, Integrity, Customer Service, Creating a Great Place to Work and that we are the Premier Company in our industry. It is the Waste Connections Way of doing business.

Waste Connections is committed to the safety of our employees and the general public. We hold no organizational value higher than safety. Waste Connections’ culture of safety is built upon the safe actions of every employee and ownership of our safety values at all levels within the organization. To foster and support our culture, Waste Connections has developed a system of employee observations known as Active Behavioral Connections (ABC). The ABC system is designed to enable the manager/supervisor to connect with their frontline employees on a regular basis to ensure that we are constantly reinforcing our operating values and continuing to raise their level of awareness.

Definitions
The following is a list of approved Active Behavioral Connections to be utilized and tracked:

In-cab: Ride with the employee for a period not less than two hours during which time you are reinforcing positive behavior, coaching risky behaviors and evaluating their customer service, vehicle condition, morale, etc.

Route Shadow: Follow the employee on route for a period not less than 30 minutes during which time you will monitor their positive behavior, risky behavior, customer service, paperwork, licenses, vehicle condition, morale, etc. At the conclusion, you will meet with the employee to discuss the findings and recognize, coach or counsel as appropriate.

Post Collection Stops: Observe the employee in the process of their duties at a post collection facility (landfill, transfer station or MRF). This generally takes less than 30 minutes during which time you will monitor their positive behavior, risky behavior, vehicle condition, morale, etc. At the conclusion, you will meet with the employee to discuss the findings and recognize, coach or counsel as appropriate.

Tailgate Talks: Take an opportunity to observe the employees as they prepare themselves and their vehicles or equipment in the yard. Following the observation, you will meet with the employee to discuss the findings and recognize, coach or counsel as appropriate. 637
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Gate Checks: Take an opportunity to greet your employees as they exit the yard to begin their workday. Discuss things like the skills to avoid Target 4 incidents, difficult stops, vehicle condition, paperwork, licenses and evaluate their morale and preparedness for the day. Recognize, coach or counsel as appropriate.

Fuel Island Stops (Cab Inspections): Take an opportunity to greet your employees as they come into the yard at the conclusion of their workday. Discuss things like difficult stops, vehicle condition, near misses or specific events from the day and evaluate their morale. Recognize, coach or counsel as appropriate.

REQUIREMENTS TO BUILD AN EFFECTIVE RELATIONSHIP WITH EACH

EMPLOYEE
Each district is required to have a minimum number of Active Behavioral Connections (Employee Observations/Interactions) between the manager or supervisor and the frontline safety sensitive employee, based on the employee’s category rating.

Categories of employees:

Category Years
Employed
Employment Duration
Description
Behavior Criteria
A One Year + Employees who have been with
the company greater than one
year
No preventable incidents;
No identified risky behaviors and
No more than 8 Drivecam/3rd
Eye points in the previous three
months.

B 6-12
months
Employees who have been with
the company more than six
months, but less than one year
No preventable incidents;
No identified risky behaviors
-or-
ANY driver who has:
accumulated 9 - 17 Drivecam/3rd
Eye points in the previous three
months.

Changed systems in the
previous three months
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Category Years
Employed
Employment Duration
Description
Behavior Criteria
C New <6
months
Employees who have been with
the company less than six
months or;
Any employee who has been
involved in a preventable
incident in the previous six
months or;
observed performing risky
behaviors in the previous six
months or;
accumulated 18 or more
Drivecam/3rd Eye points in the
previous three months.

Frequency and type of (ABC) required by employee category type:

 Category A – Manager or supervisor will meet with the employee once a month utilizing any of the approved methods listed below. An in-cab or route shadow ABC must be completed at least once per quarter.
 Category B – Manager or supervisor will meet with the employee once a month utilizing any of the approved methods listed below. An in-cab or route shadow ABC must be completed at least twice per quarter.
 Category C – An ABC must be performed each week for; 1) new employees during their first 90 days, 2) 4 weeks following any preventable incident or 3) 4 weeks when the accumulation of 18+ Drivecam points occurs during the previous three months. Manager or supervisor will meet with the employee once a month utilizing an in-cab or route shadow for any of the 3 situations in Category C.

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Target Four

At Waste Connections, our safety goals are to:
 Create the safest work environment in the industry;
 Develop a world-class culture of safety; and
 Be viewed as a great place to work.

Waste Connections’ safety processes are effective. Many of you have been using these processes with great success for many years and have reaped the benefits of fewer accidents and injuries.

Now is the time for us to transition to the next level of safety. It will start with a program known as the “Target Four.”

The key to success in any behavior/risk based safety process is the managers and supervisors taking personal ownership. In short, the wellbeing of our employees, our company, and the public we serve and work around, depends on us doing it right and doing it safe.

The “Target Four” program is designed to reduce, eliminate and ultimately eradicate the four most frequent, serious, costly and often life-changing preventable incidents that occur in our industry.

These incidents are as follows:
 Intersection collisions
 Backing collisions
 Rear collisions
 Rollovers
The goal of the program is to equip our frontline employees with a heightened level of awareness and skills needed to avoid “Target Four” incidents. As managers we must take a zero tolerance approach to these incidents. In other words, we must ensure that every employee understands the 640
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importance of avoiding them and has the skills to do so. We must take appropriate corrective action when unsafe behaviors occur and when those unsafe behaviors result in incidents.

We are confident that these durable and proven processes, when properly executed and embraced in a disciplined and sustainable approach, will help us to realize the goals stated.

We are very excited about these tools and the team we have in place to deploy them. Waste Connections is known for having the best people, who produce the best results. We cannot and will not fail to do the right thing and create the safest organization in the industry.

The goal of the program is to equip our frontline employees with a heightened level of awareness and skills needed to avoid “Target Four” incidents. As managers we must take a zero tolerance approach to these incidents. In other words, we must ensure that every employee understands the importance of avoiding them and has the skills to do so. We must take appropriate corrective action when unsafe behaviors occur and when those unsafe behaviors result in incidents.

We are confident that these durable and proven processes, when properly executed and embraced in a disciplined and sustainable approach, will help us to realize the goals stated.

We are very excited about these tools and the team we have in place to deploy them. Waste Connections is known for having the best people, who produce the best results. We cannot and will not fail to do the right thing and create the safest organization in the industry.

TARGET FOUR DEFINITIONS

INTERSECTION
An intersection incident is an incident that occurs where the road surfaces of two or more roads meet, such as a “T” or 4-way intersection. These can be controlled or uncontrolled and include turning into and out of driveways and entrances.

An example of an intersection incident would include two vehicles colliding while one of the vehicles is exiting an alley, a parking lot, a driveway. Another example is the traditional type of intersection incident, two or more vehicles colliding at a stop light or stop sign.

REAR COLLISIONS
A rear collision incident is when a Waste Connections vehicle makes impact with another vehicle that is traveling in the same direction as a result of the Waste Connections vehicle not being able to stop in time.

These types of incidents are generally the result of speed, driver inattention and failure to maintain a safe and proper following distance.
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ROLLOVER
A rollover incident is defined as when a Waste Connections vehicle comes to rest with one or more of its wheels not having contact with the ground.

This would include a truck, which veered off the road, and although not on its side, the wheels on one side or the other are not making contact with the road surface and it requires a tow truck or other vehicle to assist in getting it upright.

BACKING
A backing incident occurs when an Waste Connections vehicle is involved in an incident while in reverse or moving backwards, regardless of the location of the driver or helper.

This would include those incidents wherein the driver exited the vehicle failing to properly set the brake and the Waste Connections vehicle rolls backward into another vehicle or property.

GUIDANCE
The reporting requirements for “Target Four” incidents include the following:

Target Four incidents (Intersections, Backing, Rear Collision and Rollover) involving losses as defined below will require immediate notification (within 2 hours) to the appropriate Region Safety Manager utilizing the reporting form.

Additionally, each incident will have a follow-up conference call scheduled within 72 hours. Required participants for the call will include the District Manager/Site Manager, Division VP, Region Safety Manager and Shawn Mandel (NOTE: the RVP, Director of Risk and others may be invited to participate on the call as optional).

ALL Target Four incidents involving any of the following will require this reporting process:
 Total incident cost exceeds $5K (includes internal and third party claim cost)  Bodily injury requiring medical treatment
 Any vehicle Rollover incident
This reporting requirement will be in addition to the current reporting requirements as determined by the Corporate Risk Department and/or the Region.

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Health and Safety Program Elements (PA-
P001)
Purpose
This document describes the basic elements of the health and safety programs (HSP) for all operating locations to meet regulatory requirements and implement the company safety values.

Applies To
The Health and Safety programs in this manual apply to all Waste Connections Inc.’s subsidiaries’ landfill, hauling and recycling operations.

The term landfill, hauling and recycling operations as used in these programs, means any district, facility, satellite location or other site owned or operated by the Company. Landfill, hauling and recycle operations include, but are not limited to: treatment, storage or disposal facilities, energy production facilities, transfer facilities, recycling facilities, collection and transportation operations, and bio-solids land application projects.

Company operations not covered in this manual will continue to operate under their current health and safety manuals unless notified.

HSP Program Implementation Responsibilities
The HSP Program is provided to guide the successful implementation of the company safety and compliance values. Effective safety and compliance programs are characterized by:
 Management support for the programs;
 Recognition throughout the organization that accidents and injuries to personnel can be prevented;  Understanding that poor safety performance is an indication of deficiencies in management ability;  Positive, proactive relations with regulatory agencies.

Management Responsibilities
Region, Division and District management are responsible and accountable for the HSP performance of each unit. The measures for accountability are: accident and injury cost control; regulatory citations and fines; and program implementation. Short-term and long-term goals must be established which reflect the unit plan for achieving continuous improvement in each measurable area.

HSP Programs should be managed just like any other critical component of the business. Program implementation should be planned and budgeted. The plan and success in implementation should be reviewed as a segment of the monthly operating review. 643
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Employee’s Responsibilities
Employees are responsible to work without injuring themselves, their co-workers, or third parties.

They are also responsible to report unsafe conditions, observe the company rules and policies and to operate company equipment safely and prudently. Accidents and injuries must be reported to supervision immediately regardless of the severity of the incident.

Incentive and Disciplinary Programs
Recognition and discipline are effective tools in the promotion of safety awareness and positive behavior patterns. Incentive programs must be equitably implemented to motivate and reward outstanding safety and compliance performance. Disciplinary measures must be progressive and applied consistently with respect to the severity and frequency of the infraction.

HSP performance should be a significant component in performance evaluations and incentive and compensation decisions made for managers and supervisors (poor HSP performance will result in higher claims costs, lower productivity, and/or additional expenses for correcting problems).

HSP related misconduct includes intentional or negligent actions that cause non-compliance, or serious health or safety risks. HSP related misconduct also includes actions that deceive the company or a governmental agency regarding compliance issues. These actions are subject to the company progressive disciplinary procedure standard, which can result in termination of employment. Disciplinary actions should also address repeated errors or poor judgment leading to accidents.

Training
Personnel must be provided adequate training and/or possess sufficient experience, to work without injury or damaging facilities, equipment or property. Training required by the regulations or the company is defined in PA-004.

Program Assessments
Program effectiveness is directly related to the planning for implementation and effective use of resources. To effectively set objectives, use resources and maintain continuous improvement, one must know the current status relative to the standards. Accordingly, a requirement is established for each District to annually evaluate program status versus the standards using the assessment tool in REG-P002. A formal assessment by Corporate, or Regional safety personnel may take the place of this requirement.

Program Clarification and Regulatory Interpretation
Questions about the program requirements or regulatory interpretations should be directed to the Corporate Safety Director.
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District Safety Program (PA-P002)
Purpose
The purpose of this policy is to describe the components and responsibilities for a District safety program in order to provide a safe and healthy work environment for company employees.

Typical Safety Program Description
The following is a description for a typical district safety program:

1. Major Responsibilities:
 The District will serve as the primary resource to guide the implementation of the WCI Health and safety programs.

2. Key Functions:
 Develop the District specific programs required for compliance with regulatory requirements and company policy and as required to achieve the company values.  Conduct or arrange for the training of District personnel.  Maintain District statistical information.
 Coordinate the investigation of accident and incidents and the settlement of District assumed claims.  Maintain a current copy of Federal, state and local health and safety regulations.  Coordinate the conduct of monthly facility inspections.

Safety Budget Considerations
The following budget accounts are usually associated with safety:
 Safety Bonus
 Worker Compensation Claims
 Uninsured Losses
 Safety Program Expense
 Seminars and Education
 Security
 Shop Supplies
The following items are some of the safety-related items that are most often needed at the Districts and should be considered when formulating the budget:

Vehicles and Equipment
 Back-Up Alarms – Strobe Lights
 Back-Up Cameras
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 Fire Extinguishers
 Midway Turn Signals
 Roll-Off Rear Window Protection
 Forks-Up, Frame-Up, Tailgate/Body-Up Alarms/Lights
 Battery Disconnects
 In-cab Video Recording Technologies (DriveCam, 3rd Eye, etc.) Safety Supplies
 First-Aid Kits
 Bloodborne Pathogen Kits
 Spill Response Kits
 Signs / Posters
 MVR Check annually
 Safety Manuals
 Heat Stress Relief
 Employee Handbooks and other printed documents
Personal Protective Equipment
 Respiratory Protection
 Gloves
 Backbelts
 Safety Glasses, goggles, faceshields
 Boot/Shoe Allowance
 Rain Slickers
 Hi-Visibility Vests
 Hard Hats
 Welding Leathers
Safety Programs
 Smith System Driver Training
 901T Driver Safety Training
 New Employee Orientation, Refresher Training
 Monthly Safety Meetings
 Safety Designate Training
 Safety Incentive / Award Programs
 OSHA & DOT Regulatory Compliance Programs, Supplies, Aids, Etc. 646
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Training Supplies
 Television(s), Projectors
 DVD Players and/or Similar Devices
 Videos, DVDs, Films, Videotape Rental
 Flipcharts / White Board
 Chairs / Tables
Medical Examinations
 D.O.T. Medical Exams
 Drug / Alcohol Testing
 Respirator Physical Exams
 Audiometric Exams
 Safety Designate Training
Regulatory Considerations
 Copies of OSHA Regulations
 Copies of Federal and State DOT Regulations

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Safety Rules and Discipline Program (PA-
P003)
Purpose
The purpose of this policy is to define the work and safety rules and describe the disciplinary process. The rules are established to identify acceptable and unacceptable behavior and to protect the employees, the customers, the general public and the company assets. The rules are derived from the company Employee General Policies and Benefits Handbook and Drug and Alcohol Policies.

Work/Safety Rules
In order to ensure employee health, safety and fairness, and to provide for mutual protection, the following actions on the part of the employee are contrary to the health and safety of company employees and the public. Waste Connections and its subsidiaries personnel, therefore, are prohibited from these actions:

1. Reporting to work while under the influence of alcohol or drugs. The presence in any employee of any drug or alcohol, in any amount that exceeds the threshold level established by the company, while performing company business or on company property, is a violation of these work rules.

2. Use of any illegal drug

3. Possession or storing of alcohol or drugs on company property.

4. Failure to comply with the Company’s alcohol and drug free workplace policy and testing requirements.

5. Theft or unauthorized appropriation (actual or attempted) of any property or items owned by the Company, another employee or a customer.

6. Failing to report incidents and injuries to a supervisor or company official on the day of occurrence regardless of severity.

7. Fighting or attempting to inflict bodily injury upon an employee, visitor, or customer or while on duty, on Company property or at a Company function.

8. The possession or use of any weapon such as a firearm, knife, club, etc. while on Company property, in Company equipment or vehicles, at a customer location, or otherwise on duty unless authorized in writing by Management.

9. Sexually harassing an employee or customer.

10. Leaving the scene of an incident.

11. Committing a felony involving the use of a Company vehicle or equipment.

12. Negligently operating or driving a Company vehicle that was involved in an incident resulting in a fatality, serious injury or major property damage.

13. Intentionally or maliciously destroying property belonging to the Company, another employee or a customer.

14. Offenses leading to disqualification of drivers as codified in 49 CFR 383.51 or 391.15.

15. Using abusive, obscene or threatening language toward another employee or customer. 648
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16. Failing to immediately notify the Company if the privilege to operate a motor vehicle has been revoked, suspended, denied, withdrawn or expired.

17. Failing to maintain a valid and current commercial drivers license with proper endorsements issued by one State or Province.

18. Falsifying any records, including but not limited to submitted medical statements, DOT documentation or Company records.

19. Absence for three (3) consecutive workdays without properly notifying Company management.

20. Failing to notify a supervisor or company official if unable to report for work. The employee must call in and speak to a manager. Leaving a voicemail message is not acceptable notification and will be counted as a “no-call, no-show” occurrence.

21. Tampering with a time card, or other time keeping record or device, or permitting another person to punch or tamper with your time card, or other time keeping record or device.

22. Failing to punch time card at the beginning and/or end of each work shift, unless otherwise authorized by the Company.

23. Leaving Company premises or scheduled work area/route during working hours without authorization.

24. Transporting unauthorized passengers in any Company vehicle or heavy equipment.

25. Stopping work prior to completion of shift without permission of supervisor or company official. This is considered by the Company to be a voluntary resignation.

26. Failing to comply with written or verbal instructions issued by a supervisor.

27. Riding on the rear step, or on any outside portion of the vehicle, while that vehicle is backing.

28. Driving with the hydraulic cylinders extended. For example:
a. Rear door is in raised position
b. Tilt frame raised
c. Rear load truck packing cylinder extended toward rear of unit d. Front load truck arms must be at the proper level with the forks in an retracted position

29. Standing, walking or positioning oneself behind a roll-off truck whose tilt frame is in a raised position unless the wheels are chocked and there is no container on the tilt frame.

30. Standing, walking or positioning oneself under any raised tailgate unless the gate is blocked open.

31. Standing, walking or positioning oneself in the path of a rear swing door that is latched in the open position while the tilt frame is raised.

32. Entering the body of any vehicle unless the vehicle is locked out and all hazardous energy has been dissipated, removed and/or controlled.

33. Reversing the direction of travel, or backing up, without being aware of the location of all helpers.

34. Dismounting from any moving vehicle.

35. Disclosing, misusing or removing Company records without proper authorization.

36. Sleeping or appearing to be sleeping on duty.

37. Excessive absenteeism and/or tardiness as defined by the facility policy.

38. Packing “on-the-run."

39. Failing to notify a supervisor or company official prior to the start of the shift if any prescribed or over-the-counter medication is being taken that may affect job performance. 649
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40. Scavenging or salvaging any item intended to be disposed of for personal acquisition or use.

41. Failing to report a known unsafe condition or an observed unsafe act to a supervisor.

42. Exceeding posted speeds.

43. Driving any vehicle declared and marked “Out of Service”.

44. Operating a motor vehicle when the following emergency equipment is not in place and ready for use.
a. A gauge readable fire extinguisher with a rating of 10 BC or more b. Three (3) bi-directional emergency reflective triangles

45. Failing to use and complete the driver’s log on any day where the combined time between two consecutive off-duty periods of 10 hours or more exceeds 12 hours.

46. Failing to properly perform pre-trip and/or post-trip inspections of equipment, failing to inspect equipment after each loading and unloading, and/or failing to operate and maintain equipment in reasonable good appearance.

47. Failing to complete a VCR (Vehicle Condition Report).

48. Smoking except at designated smoking areas at landfills, material resource receiving and/or transfer facilities

49. Failing to wear seat belts at all times when the vehicle or piece of equipment is in operation except on manual residential collection routes. This exclusion for manual collection residential routes only applies if all of the following conditions are met:
a. The truck is solely engaged in intrastate operations, b. State law provides a specific exemption for waste collection drivers c. The driver is the only occupant of the cab
d. The driver is engaged in collection activity that requires exit and entry from the cab at each stop e. The speed of travel does not exceed 10 mph, and
f. The distance traveled is less than 2/10 mile (approximately 2 city blocks) between stops requiring exiting the cab for service.

50. Operating vehicles if any tire is:
a. flat
b. leaking
c. has exposed belt or ply

51. Placing or allowing placement of decals, labels, stickers, or any other vision reducing material on windshields, mirrors or windows.

52. Making right or left turns or changing lanes without providing the proper signal.

53. Failing to use 4-way emergency flashers when:
a. It is necessary to stop the vehicle on the shoulder due to a malfunction b. Due to a heavy load or going up an incline cause the vehicle to decrease speed c. It is necessary to communicate your presence due to low visibility weather condition. d. Engaging in work requiring the vehicle to travel in “creep” speed such as residential work.

54. Failing to clean debris in front of the blade at least daily.

55. Failing to clean cabs on a daily basis
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56. Using the Company’s radio/telephone communication system for purposes other than business or emergency.

57. Operating vehicles against traffic flow or zigzagging.

58. Pushing disabled (stuck, bogged down) vehicles.

59. Driving vehicles in convoy.

60. Loading containers whose product is smoldering or suspected of being a “hot” load.

61. Failing to keep hands and feet clear from the hopper during the cycling process.

62. Tampering with tachography, service recorders, in-cab recording devices, governors and/or safety equipment.

63. Failing to complete the company required reports or forms properly and accurately before the end of the current work shift.

64. Failing to adhere to the appropriate dress code as prescribed by the Company.

65. Loitering during work hours.

66. Doing personal work or personal business while on duty unless authorized by supervisor.

67. Soliciting during working time, unless authorized by a supervisor or company official.

68. Operating a vehicle without using the headlights.

69. Failing to wear prescribed personal protective equipment.

70. Failing to follow routing as designated or instructed.

71. Engaging in horseplay while on duty.

72. Failing to adhere to a company or site safety requirement.

73. Entering a restricted area without authorization.

74. Removing or disturbing any coverings, guards, or safety devices placed on vehicles, gears, moving equipment, or machinery except to service or repair such equipment after which all guards must be properly replaced before returning the equipment to service.

75. Altering a vehicles steering wheel or use of a steering knob.

76. Driving a vehicle with helpers on the rear step or riding on the rear step when the vehicle is driven in excess of 10 mph or the travel distance exceeds 0.2 miles between stops.

77. Failure to comply with established safe work practices or safe driving practices.

Incident/Injury Improvement
Waste Connections has established a policy to respond to preventable/at-fault incidents and injuries.

This policy was put in place to identify dangerous situations and to correct unsafe behavior. Proper investigation of incidents and injuries by district management is the key to this process.

The following steps are a guideline for post incident/Injury counseling:

1. Incident/Injury Improvement Program Form: Following a preventable incident or injury, use the Incident/Injury Improvement Program form (PA-F001) to document disciplinary action, additional work observations and additional training that will be conducted. Form should be signed by supervisors and driver.
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2. Observation Form: If an unsafe act is identified by a supervisor, the work/route observation form (RPT-F004 to RPT-F007 and RPT-F011) should be used to provide documentation of corrective action. The supervisor should provide immediate instruction to the employee so he/she can safely perform the task/activity.

3. Additional Training: Employees should be given additional training/retraining on any subject identified through observation or incident investigation.

4. Written Warning: After a preventable/at-fault incident or injury occurs, the employee may be placed on written warning. The written warning may outline the performance standard expected of all WCI employees.

5. Termination of Employment Employees may be terminated for failure to work safely. As a guideline, any combination of three preventable/at-fault incidents/injuries in a 12-month period is grounds for termination.

The disciplinary sequence can be modified at the discretion of Management depending upon the seriousness and / or the consequence of the transgression. Even the first violation can result in termination of employment.

Incident Repeater Policy
Waste Connections, Inc. is committed to employing professional, competent drivers with driving records that reflect their dedication to driver safety. This policy has been developed in order to define this District’s standard for driver performance, and it applies to any employee who may, at any time during the course of their normal duties, operate any vehicle owned, operated, leased or rented by Waste Connections, Inc.

1. Standards of Proficiency
a. No more than four (4) moving violations in a consecutive 3 year period.

A MOVING VIOLATION IS ANY TRAFFIC TICKET (CITATION) WHICH RESULTS IN A

CONVICTION AND WHICH WAS RECEIVED FOR DRIVING WHEN THE VEHICLE IS IN MOTION, BASED ON LOCAL STATE MOTOR VEHICLE LAWS. IT MATTERS NOT IF THE CITATION WAS ISSUED WHILE DRIVING A PERSONAL VEHICLE OR OTHERWISE.
b. No more than two (2) preventable incidents within a consecutive 12 month period. A preventable incident is one in which the driver failed to do everything reasonable he/she could have done to prevent the incident. There is no minimum or maximum dollar amount associated with an incident.

2. One (1) major violation and/or incident could be cause for immediate termination at management’s discretion. A major violation or incident is one that demonstrates gross negligence or disregard for hazard to life or property. Examples of this are
a. Driving under the influence of drugs or alcohol.
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b. Driving on a suspended or revoked license.
c. Reckless driving.
d. Hit and run.
e. Major vehicle incident.

Disciplinary Program
The principles of progressive disciplinary action will be adhered to in every case except those classified as “Major Violations and Incidents.” Progressive disciplinary action for substandard driving performance will be based on a review of the driver’s Motor Vehicle Record, personnel file and fleet incident records for a consecutive 12 month period.

The supervisor will decide how best to address concerns regarding an employee’s performance or conduct. The following steps are a guideline for performance counseling situations:

1. Verbal Warning: If a concern is noted by a supervisor, the supervisor may first meet with the employee to discuss the situation. A time frame may be set during which the employee will need to meet performance standards. The discussion may be noted on an Employee Meeting Notice form.

2. Written Warning: If standards are not met after a verbal warning, the employee may be placed on written warning. The written warning may outline the performance standard and the time frame in which the employee must correct the concern.

3. Termination of Employment.

The disciplinary sequence can be modified at the discretion of Management depending upon the seriousness and / or the consequence of the transgression. Even the first violation can result in termination of employment.

Guidelines for Evaluating New Drivers

1. No incidents in the last 12 months classified as preventable with property damage over $2,500, a personal injury, or a fatality

2. No preventable incidents involving major property damage (over $5,000) or serious injury to other persons in the last 3 years.

3. No more than two moving violations in the last 12 months or three moving violations in the last 2 years.

4. No license suspensions for excessive moving violations within the last 3 years.

5. No convictions for DUI (alcohol, schedule 1 drugs, or other controlled substances) during the last 5 years.

6. No felony convictions during the last 5 years.
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Discipline Guidelines for Current Drivers

1. During the first three months of employment, a driver is in a probationary status and any at-fault incident can result in termination.

2. No more than three at-fault incidents within any one-year period. Suggested discipline for each at fault incident should progress as follows:
a. 1st at-fault incident – Written Warning: For every moving violation or preventable incident, the minimum disciplinary action will be a written warning and counseling by the Operations Manager and the District Manager, and retraining and check rides. Other disciplinary action, up to and including suspension or termination if appropriate depending on the circumstances, may occur. b. 2nd at-fault incident – Three Day Suspension Without Pay: For two preventable incidents, the minimum disciplinary action will be a written warning and counseling by the Operations Manager and the District Manager, and retraining and check rides. Other disciplinary action up to and including suspension or termination if appropriate depending on the circumstances, may occur. c. 3rd at-fault incident – Termination: For three (3) preventable incidents within a 12 month period or five (5) moving violations in a three (3) year period, the minimum disciplinary action will be termination. Reclassification to a non-driving position is not acceptable as an alternative to termination.

3. Any driver that has an at-fault incident, resulting in more than $2,500 worth of property damage, an injury or a fatality will be put on probation for a six-month period. Any work rules violation or at-fault incident during the probationary period will result in termination.

4. Any driver that is charged with a work-related Driving Under the Influence of Alcohol or a Controlled Substance (DUI) is suspended without pay until the resolution of his/her court case.

5. Any driver that receives a conviction for a non-work related offense (off duty) that is alcohol related (ex: DUI is plead down to “wet and reckless”) will be placed on a one-year probation and must attend our Employee Assistance Program (EAP). Any work rules violation or at-fault incident during the probationary period will result in termination.

6. Any driver that receives a conviction for a work related offense (on duty) that is alcohol related will be terminated.

7. Any DUI conviction will result in immediate termination.

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Training and Safety Meetings (PA-P004)
Purpose
The purpose of this policy is to provide guidance on the conduct and required documentation for employee training to ensure employees are properly informed and educated on proper workplace procedures and the identification of safety and health hazards.

Requirements

1. Provide orientation training for employees prior to initial job assignment and when an employee changes jobs.

2. Conduct Safety meetings at least once per month to provide refresher training

3. Document training (PA-F002, Employee Training Record, for initial training and PA-F003, Safety and Training Meeting Record, for safety meetings).

4. Provide make-up training sessions to assure complete employee attendance. Make-up training must have the same content as the original training.

Reference
USA
The following list identifies training required by the Occupational Safety and Health Administration (OSHA). This list is taken from OSHA Appendix H: Training Requirement References for General Industry and Construction.

General Industry 29 CFR 1910
Personnel covered by the general industry requirements may also be covered by the construction standards when performing construction activities.
 Employee Emergency Plans and Fire Plans 1910.38(a)(i)(ii)(iii), 1910.38(b)(4)(i)(ii)  Operations Training 1910.66(i)(ii through iv)
 Care and Use appendix C, Sec. 1 1910.66(e)(v)(i)
 Personal Protection 1910.94(9)(I), 1910.94(9)(vi)
 Inspection Maintenance, and Installation 1910.94(11)(v)  Hearing Protection 1910.95(I)(4)
 raining Program 1910.95(k)(i)
 Ionizing Radiation 1910.96(I)
 Testing 1910.96(3)(viii)
 Flammable and Combustible Liquids (1910.106(b)(5)(vi)(v)(2)and(3)  Explosives and Blasting Agents 1910.109(d)(3)(i)
 1910.109(d)(3)(iii)
 1910.109(g)(3)(iii)(a)
 1910.109(g)(6)(ii)
 Bulk Delivery and Mixing Vehicles 1910.109(3)(d)(iii) 655
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 Storage and Handling of Liquefied Petroleum Gases 1910.110(b)(6)(12)(i)  1910.111(b)(13)(ii)
 Process Safety Management of Highly Hazardous Chemicals 1910.119(g)(1)(i)and(ii) and 1910.119(g)(3)
 Contract Employer Responsibilities 1910.119(h)(3)(ii)(iii)(iv)  Mechanical Integrity 1910.119(j)(3)
 Hazardous Waste Operations and Emergency Response 1910.120(e), 1910.120(o)(i), 1910.120(p)(8)(iii), 1910.120(q)(4), 1910.120(q)(5), 1910.120(q)(6)(i)(ii)(iii)(iv)(v)  Respiratory Protection 1910.134(a)(3) 1910.134(b)(3)
 Control of Hazardous Energy (lockout/tagout) 1910.147(a)(3)(ii)  Medical Services and First-Aid 1910.151(a)(b)
 Fire Protection 1910.155(iv)(41) • Fire Brigades 1910.156(b)(1)  Portable Fire Extinguishers 1910.157(g)
 Fixed Extinguishing Systems 1910.160(b)(10)
 Fire Detection Systems 1910.164(c)(4)
 Powered Industrial Trucks 1910.178
 Mechanical Power Presses 1910.217(e)(3)
 Oxygen-Fuel Gas Welding and Cutting 1910.253(a)(1)(4)  Arc Welding 1910.254(a)(3)
 Resistance Welding 1910.255(a)(3)
 Hazard Communication 1910.1200
 Bloodborne Pathogens 1910.1030(g)(2)(i)through(ix)
 Occupational Exposure to Hazardous Chemicals in Laboratories 1910.1450(f)(4)(I)(C)  Permit Required Confined Space Entry 1910.146(g)(1); (or as shown in 1926.21 below)  Heat Stress / Cold Stress OSHA General Duty Clause
Construction 29 CFR 1926
Construction personnel may also require training per the General Industry requirements.  General 1926.21
 Medical Services and First Aid 1926.50(C)
 Compressed Air 1926.803(a)(1)and(2)
 Fire Protection 1926.150(a)(5), 1926.352(e)
 Hand tools 1926.302(e)(1)(2)
 Gas welding & cutting 1926.350(d)
 Arc Welding 1926.351(d)(1-5)
 Scaffolding 1926.451(a-d)(g,h,k)
 Hoists 1926.552(a)
 Material handling equipment 1926.602(c)(i)
 Excavations 1926.605(I)
 Overhead cranes 1926.955(b)(3)
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 Ladders 1926.1053(b), 1926.1060
Federal Highway Administration, DOT Transportation 49 CFR 382  Substance Abuse Training 49 CFR 382.601 (a)
 Entry-level Driver Training Requirements 49 CFR 380.503

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Safety Committees (PA-P005)
Purpose
The purpose of this policy is to describe the function and conduct of a District safety committee.

General
Safety committees are instituted to provide employee participation in the safety program and to help identify unsafe conditions. The express purpose of the committee is to deal with matters of safety and not with conditions of employment. The committee will gather and disseminate information without specific proposals to be adopted or acted upon by management.

The committee exists for the sole purpose of gathering and disseminating information.

Organization

1. The committee should be composed of an employee from each of the functional areas on the facility (e.g. maintenance, drivers, office, and operations) and a representative of management.

2. The committee members will serve on the committee for one year. When the committee is initially formed half the committee will serve for only 6 months.

3. A committee member should not succeed himself. A minimum period of 1 year should be observed to provide opportunities for a greater number of people to participate in the program.

4. In the event of a vacancy, a new member will be appointed by the committee to complete the term of office.

5. The committee will select a chairperson and recording secretary.

6. Meeting frequency will be determined by the committee, but will be held a minimum of once a month.

7. The date, hour, location and agenda for the meetings will be determined by the committee in conjunction with operations and posted one week prior to the meeting.

8. The length of each meeting will vary by location. The committee should allow a minimum of 1 hour for the Accident/Injury Reviews, new business and old business. Additionally, a minimum of 1 hour should be allowed for facility and vehicle inspections.

9. Minutes of the meeting should contain the names of attendees and a summary of the discussion.

10. Copies of the minutes should be provided to management and be posted on the board for employee review.

Activities
Safety committees typically perform functions such as:

1. Conduct facility, vehicle and equipment safety inspections with appropriate supervisor(s).

2. Assist in accident investigation to uncover trends.

3. Review accident reports to determine methods to identify causal factors. 658
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4. Safety committees typically do not determine accident preventability, as that is a function of the management team.

5. Promote and publicize safety.

Safety committees do not discuss bargainable issues, or any issues related to collective bargaining agreements.

Meeting Plan

1. Ensure that all members are aware of the time and place of the meetings. A sign-off sheet attached to the meeting announcement provides the best documentation.

2. To enhance the effectiveness of the committee, attendance is considered to be mandatory for all committee members.

3. Set the preliminary agenda for the next meeting before ending the current meeting. Bargainable issues are not to be discussed.

4. When possible, handouts, pictures, diagrams, or posters to illustrate topics and concerns should be used.

Recommended Agenda

1. Call to order - the chairperson calls the meeting at a specific time.

2. Approval of Minutes - the minutes of the prior meeting are read and reviewed and then approved with any changes noted by the committee secretary.

3. Old Business - discussion and progress report on issues that have been raised at previous meetings. Receive status reports from persons assigned to follow issues to resolution.

4. New Business - Discussion of new or recent issues. A plan for action is developed and a person appointed for follow-up of the issue. Facility inspections - Divide the group equally and have one group perform a facility inspection while the other group inspects vehicles.

5. Meet as a group to discuss findings.

6. Review Incident and accident, injury, hazard observation and inspection reports.

7. As the report is reviewed a course of follow-up action is determined. The committee should be looking for trends or common causal factors.

8. Any special requests or unusual business is discussed and acted upon.

9. Adjournment - The chair adjourns the meeting, after determining the date and time of the next meeting and developing a tentative agenda. The committee secretary records the time the meeting ends.

10. Follow-up - Meeting minutes are typed, posted and distributed to appropriate individuals.

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Safety Meeting Annual Schedule
Training materials provided for each training topic.

Collection Shop Office Post Collection
January Slips/Trips/Falls
Housekeeping
Slips/Trips/Falls
Housekeeping
Slips/Trips/Falls
Housekeeping
Slips/Trips/Falls
Housekeeping
February Emergency Action
Plans
Fire Extinguishers
Emergency Action
Plans
Fire Extinguishers
Emergency Action
Plans
Fire Extinguishers
Emergency Action Plans
Fire Extinguishers
March Incident
Reporting/Procedure
Safety Belts
Video - What To Do If
You Are In An
Accident
Incident
Reporting/Procedure
Safety Belts
Video - What To Do If
You Are In An
Accident
Incident
Reporting/Procedure
Safety Belts
Video - What To Do If
You Are In An Accident
Incident
Reporting/Procedure
Safety Belts
Video - What To Do If
You Are In An Accident
April Hot Weather/Heat
Illness
Material Handling
Hot Weather/Heat
Illness
Material Handling

Hot Weather/Heat
Illness
Material Handling

Hot Weather/Heat
Illness
Material Sorting &
Baling
Operator Safety
Material Handling
May Lock Out/Tag Out -
Except Oregon &
Washington Sites
Confined Space-
Except Oregon &
Washington Sites
Lock Out/Tag Out -
Except Oregon &
Washington Sites
Confined Space-
Except Oregon &
Washington Sites
Lock Out/Tag Out -
Except Oregon &
Washington Sites
Confined Space-
Except Oregon &
Washington Sites
Lock Out/Tag Out
Confined Space
June Respiratory Protection
Hearing Conservation
Respiratory
Protection
Hearing Conservation
First Aid Respiratory Protection
Hearing Conservation
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Collection Shop Office Post Collection
July Hours of Service
Driver Wellness
Cranes/Hoists/Slings/
Chains
Stress Management Post Collection
Inspection
Asbestos
August Bloodborne
Pathogens
Employee Rights to
Access Records Form
Spill Response
Bloodborne
Pathogens
Employee Rights to
Access
Records Form
Spill Response
Bloodborne Pathogens
Employee Rights to
Access Records Form
Spill Response
Bloodborne Pathogens
Employee Rights to
Access Records Form
Spill Response
September Cold Stress
Winter Preparation
Cold Stress
Electrical Safety
Winter Preparation
Cold Stress
Electrical Safety
Winter Preparation

Cold Stress
Electrical Safety
Trenching
Winter Preparation
October Driving in Adverse
Weather
Distracted Driving
Weld/Cut/Brazing
Powered Platforms
Distracted Driving
Ergonomics &
Stretching
Distracted Driving
Ergonomics &
Stretching
Distracted Driving
Powered Industrial
Platforms
November Hazard
Communication
Hazard
Communication
Hazard Communication Hazard Communication
December PPE Personal
Protective Equipment
Hazard Evaluation
PPE Personal
Protective Equipment
Hazard Evaluation

PPE Personal
Protective Equipment
Hazard Evaluation

PPE Personal
Protective Equipment
Hazard Evaluation

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ATTACHMENT 5
Preventive Maintenance Program
Waste Connections
PM Program
Overview
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PM Training
• What is Preventative Maintenance?
– Preventive Maintenance is a schedule of planned
maintenance actions aimed at the prevention of
breakdowns and failures.
– Preventive Maintenance (PM) is based on a
cause-and-effect relationship between scheduled
maintenance and operating reliability.
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PM Training
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PM Training
• How do we know when a PM is due?
– RTA using engine hours and days
– Oil analysis results
– Major component rebuild/replacement
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PM Training
• Why do we do PM’s?
– The primary goal of preventive maintenance is to
help prolong the life of the vehicle and reduce
vehicle failures therefore providing a worry free
driving experience.
– Maintain the safety aspect set forth by the OEM.
– Maximize the return to our investors.
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PM Training
• Who has the most important job in the shop?
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ATTACHMENT 6
Customer Service Training Manual
1 | Page

Customer Service
Training Manual

Updated 08/24/2021
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Table of Contents
Reference ...................................................................................................................................................... 8 ................................................................................................................................................. Bill Cycle Flow ...................................................................................................................................................................... 9 Reporting Structure ................................................................................................................................ 10 Definitions ................................................................................................................................................... 11 Types of Disposal Sites: It is not THE DUMP! .......................................................................................... 11 Types of Containers and Equipment. ...................................................................................................... 11 Types of materials ................................................................................................................................... 12 What is the end game ............................................................................................................................. 14 What is recycling and diversion? ............................................................................................................ 15 Employee Verifications ........................................................................................................................... 16 Employee Verifications ........................................................................................................................... 17 Inclement Weather ................................................................................................................................. 18 Phone List ................................................................................................................................................ 18 RMO Quick Guides .................................................................................................................................. 18 Service Location map .............................................................................................................................. 18 Sharps Hazo Material .............................................................................................................................. 18 Tax Location ............................................................................................................................................ 18 RMO ............................................................................................................................................................ 19 Add / Change Service .............................................................................................................................. 19 Adding a contact ..................................................................................................................................... 19 Adding Service Prices .............................................................................................................................. 19 Authorized persons ................................................................................................................................. 19 Editing Customer Info ............................................................................................................................. 19 Employee Service .................................................................................................................................... 19 Notes ....................................................................................................................................................... 19 Parent / Child .......................................................................................................................................... 19 Pay Now .................................................................................................................................................. 19 Quick Add ................................................................................................................................................ 19 Search and Report ................................................................................................................................... 19 Status ...................................................................................................................................................... 19 Stop Wizard ............................................................................................................................................. 20 670
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Suspended Services ................................................................................................................................. 20 Transaction History ................................................................................................................................. 20 How do I look at Unposted Charges ....................................................................................................... 21 Understanding Customers Bills ............................................................................................................... 22 Credit statements ............................................................................................................................... 22 Work Orders ............................................................................................................................................ 22 Adjustment Sheets ...................................................................................................................................... 23 Abandoned Home ....................................................................................................................................... 24 Animal Waste .............................................................................................................................................. 25 Bankruptcy Process ..................................................................................................................................... 26 Billing Day .................................................................................................................................................... 28 Bulk Pick Up................................................................................................................................................. 29 Call and Email Blasts ................................................................................................................................... 30 Disputes / Call Outs ..................................................................................................................................... 31 Collection Accounts (Bad Debt) .................................................................................................................. 32 Contamination / Unacceptable Material .................................................................................................... 33 Containers ................................................................................................................................................... 34 Bin Colors ................................................................................................................................................ 34 Cleaning ...................................................................................................................................................... 34 Bin Sizes .................................................................................................................................................. 36 Credit Applications ...................................................................................................................................... 39 Customer E / Voice Mails ............................................................................................................................ 40 Email Templates .......................................................................................................................................... 40 New Start Packet ..................................................................................................................................... 40 NEW START EMAIL .................................................................................................................................. 41 Set up Online Reoccurring Payments: .................................................................................................... 42 Extras:...................................................................................................................................................... 42 Missed Pick up:(Extra bags no fee) ......................................................................................................... 43 Missed Pick up: (Bin is still out for service driver in area) ...................................................................... 43 Broken Bin/Bin Exchange: ....................................................................................................................... 43 Vacation Hold: ......................................................................................................................................... 44 Snow Bird: ............................................................................................................................................... 45 Dead Animals .............................................................................................................................................. 46 671
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Disconnected Customer Phone ................................................................................................................... 47 Dispatch Board (Accessing for Can-Do): ..................................................................................................... 48 Disputes / Call Outs ..................................................................................................................................... 49 Downtime Procedures ................................................................................................................................ 50 Garbage ....................................................................................................................................................... 51 What happens to the garbage once it is picked up?................................................................................... 51 Go Backs ...................................................................................................................................................... 52 Kubra – How do I…. ..................................................................................................................................... 53 Cancel Recurring payments .................................................................................................................... 53 Editing Recurring payments .................................................................................................................... 53 See Customer Kubra Activity................................................................................................................... 53 See Emails sent to customer ................................................................................................................... 53 Find payments made on IVR system ....................................................................................................... 53 Add 001 and 002 to online profile .......................................................................................................... 53 Update customer information in their Kubra account ........................................................................... 54 Update customer to paperless billing ..................................................................................................... 54 Change customer password .................................................................................................................... 54 Change Expiry on Credit Card ................................................................................................................. 54 Payments not showing on Kubra ............................................................................................................ 54 Remove Kubra User ID ............................................................................................................................ 54 Manure Boxes ............................................................................................................................................. 55 MOAB .......................................................................................................................................................... 56 Name Change (Marriage, Death, Divorce, etc.) .......................................................................................... 57 New Customer Packet ................................................................................................................................. 58 Special Pick Up ............................................................................................................................................ 59 Off Day Pick Up ........................................................................................................................................... 60 Return Trip .................................................................................................................................................. 61 Payment ...................................................................................................................................................... 62 Find a Payment ....................................................................................................................................... 62 Payment Type ......................................................................................................................................... 62 Phones, CSR................................................................................................................................................. 62 Receiver Boxes ............................................................................................................................................ 62 Recollect Application .................................................................................................................................. 62 672
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Calendar .................................................................................................................................................. 62 Service Day Reminders............................................................................................................................ 62 Reconciliations ............................................................................................................................................ 62 Recycling ..................................................................................................................................................... 63 What happens after the recycling is picked up? ..................................................................................... 63 What is the MRF? .................................................................................................................................... 63 Who can use the MRF ............................................................................................................................. 63 Self-haul .................................................................................................................................................. 63 What is the Recycling Value ........................................................................................................................ 63 Why do I recycle in Thurston County ...................................................................................................... 63 Why can’t I put glass in my recycling ...................................................................................................... 63 Refunds ....................................................................................................................................................... 64 Reminders ................................................................................................................................................... 65 How to opt out of Pick Up Schedule Reminders ..................................................................................... 65 Reports ........................................................................................................................................................ 66 Service Disputes .......................................................................................................................................... 66 Extra’s ...................................................................................................................................................... 66 Missed Service, Not Out .......................................................................................................................... 66 Shredding Services ...................................................................................................................................... 66 Site Inspections ........................................................................................................................................... 67 Tooty ........................................................................................................................................................... 68 Expectations ............................................................................................... Error! Bookmark not defined.

Scripts ...................................................................................................................................................... 68 TV’s .............................................................................................................................................................. 69 Vacation Hold .............................................................................................................................................. 70 Vacation Hold – Temporary Leave (Account is left active) ..................................................................... 70 Vacation Hold – Snowbirds and Extended Leave .................................................................................... 70 Vacation and Credits. .............................................................................................................................. 70 Waiving Charges.......................................................................................................................................... 71 Waste Wizard .............................................................................................................................................. 71 Waivers ....................................................................................................................................................... 71 When a customer dies ................................................................................................................................ 72 When is a lease required ............................................................................................................................ 73 673
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Yard Waste ................................................................................................................................................. 74 Sequencing Routes ...................................................................................................................................... 76

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