Milpitas City Council
May 7, 2024

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x Exercise any remedy provided by law or equity, or
x Terminate the Contract or any portion thereof, including any orders issued against the Contract.

18. INSURANCE

A. REQUIREMENTS. At its own expense, Supplier must maintain insurance policy(ies) in effect at all times during the performance of this Contract with insurance company(ies) licensed or authorized to do business in the State of Minnesota having an “AM BEST” rating of A- or better, with coverage and limits of insurance not less than the following:

1. Workers’ Compensation and Employer’s Liability.

Workers’ Compensation: As required by any applicable law or regulation.

Employer's Liability Insurance: must be provided in amounts not less than listed below:

Minimum limits:
$500,000 each accident for bodily injury by accident
$500,000 policy limit for bodily injury by disease
$500,000 each employee for bodily injury by disease

2. Commercial General Liability Insurance. Supplier will maintain insurance covering its operations, with coverage on an occurrence basis, and must be subject to terms no less broad than the Insurance Services Office (“ISO”) Commercial General Liability Form CG0001 (2001 or newer edition), or equivalent. At a minimum, coverage must include liability arising from premises, operations, bodily injury and property damage, independent contractors, products-completed operations including construction defect, contractual liability, blanket contractual liability, and personal injury and advertising injury. All required limits, terms and conditions of coverage must be maintained during the term of this Contract.

Minimum Limits:
$1,000,000 each occurrence Bodily Injury and Property Damage $1,000,000 Personal and Advertising Injury
$2,000,000 aggregate for products liability-completed operations $2,000,000 general aggregate

3. Commercial Automobile Liability Insurance. During the term of this Contract, Supplier will maintain insurance covering all owned, hired, and non-owned automobiles in limits of liability not less than indicated below. The coverage must be subject to terms no less broad than ISO Business Auto Coverage Form CA 0001 (2010 edition or newer), or equivalent.

Minimum Limits:
$1,000,000 each accident, combined single limit








  







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4. Umbrella Insurance. During the term of this Contract, Supplier will maintain umbrella coverage over Employer’s Liability, Commercial General Liability, and Commercial Automobile.

Minimum Limits:
$2,000,000

5. Network Security and Privacy Liability Insurance. During the term of this Contract, Supplier will maintain coverage for network security and privacy liability. The coverage may be endorsed on another form of liability coverage or written on a standalone policy. The insurance must cover claims which may arise from failure of Supplier’s security resulting in, but not limited to, computer attacks, unauthorized access, disclosure of not public data – including but not limited to, confidential or private information, transmission of a computer virus, or denial of service.

Minimum limits:
$2,000,000 per occurrence
$2,000,000 annual aggregate

Failure of Supplier to maintain the required insurance will constitute a material breach entitling Sourcewell to immediately terminate this Contract for default.

B. CERTIFICATES OF INSURANCE. Prior to commencing under this Contract, Supplier must furnish to Sourcewell a certificate of insurance, as evidence of the insurance required under this Contract. Prior to expiration of the policy(ies), renewal certificates must be mailed to Sourcewell, 202 12th Street Northeast, P.O. Box 219, Staples, MN 56479 or sent to the Sourcewell Supplier Development Administrator assigned to this Contract. The certificates must be signed by a person authorized by the insurer(s) to bind coverage on their behalf.

Failure to request certificates of insurance by Sourcewell, or failure of Supplier to provide certificates of insurance, in no way limits or relieves Supplier of its duties and responsibilities in this Contract.

C. ADDITIONAL INSURED ENDORSEMENT AND PRIMARY AND NON-CONTRIBUTORY INSURANCE CLAUSE. Supplier agrees to list Sourcewell and its Participating Entities, including their officers, agents, and employees, as an additional insured under the Supplier’s commercial general liability insurance policy with respect to liability arising out of activities, “operations,” or “work” performed by or on behalf of Supplier, and products and completed operations of Supplier. The policy provision(s) or endorsement(s) must further provide that coverage is primary and not excess over or contributory with any other valid, applicable, and collectible insurance or self-insurance in force for the additional insureds.

D. WAIVER OF SUBROGATION. Supplier waives and must require (by endorsement or otherwise) all its insurers to waive subrogation rights against Sourcewell and other additional insureds for losses paid under the insurance policies required by this Contract or other 






  







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insurance applicable to the Supplier or its subcontractors. The waiver must apply to all deductibles and/or self-insured retentions applicable to the required or any other insurance maintained by the Supplier or its subcontractors. Where permitted by law, Supplier must require similar written express waivers of subrogation and insurance clauses from each of its subcontractors.

E. UMBRELLA/EXCESS LIABILITY/SELF-INSURED RETENTION. The limits required by this Contract can be met by either providing a primary policy or in combination with umbrella/excess liability policy(ies), or self-insured retention.

19. COMPLIANCE

A. LAWS AND REGULATIONS. All Equipment, Products, or Services provided under this Contract must comply fully with applicable federal laws and regulations, and with the laws in the states and provinces in which the Equipment, Products, or Services are sold.

B. LICENSES. Supplier must maintain a valid and current status on all required federal, state/provincial, and local licenses, bonds, and permits required for the operation of the business that the Supplier conducts with Sourcewell and Participating Entities.

20. BANKRUPTCY, DEBARMENT, OR SUSPENSION CERTIFICATION

Supplier certifies and warrants that it is not in bankruptcy or that it has previously disclosed in writing certain information to Sourcewell related to bankruptcy actions. If at any time during this Contract Supplier declares bankruptcy, Supplier must immediately notify Sourcewell in writing.

Supplier certifies and warrants that neither it nor its principals are presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from programs operated by the State of Minnesota; the United States federal government or the Canadian government, as applicable; or any Participating Entity. Supplier certifies and warrants that neither it nor its principals have been convicted of a criminal offense related to the subject matter of this Contract. Supplier further warrants that it will provide immediate written notice to Sourcewell if this certification changes at any time.

21. PROVISIONS FOR NON-UNITED STATES FEDERAL ENTITY PROCUREMENTS UNDER

UNITED STATES FEDERAL AWARDS OR OTHER AWARDS

Participating Entities that use United States federal grant or FEMA funds to purchase goods or services from this Contract may be subject to additional requirements including the procurement standards of the Uniform Administrative Requirements, Cost Principles and Audit Requirements for Federal Awards, 2 C.F.R. § 200. Participating Entities may have additional requirements based on specific funding source terms or conditions. Within this Article, all 






  







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references to “federal” should be interpreted to mean the United States federal government.

The following list only applies when a Participating Entity accesses Supplier’s Equipment, Products, or Services with United States federal funds.

A. EQUAL EMPLOYMENT OPPORTUNITY. Except as otherwise provided under 41 C.F.R. § 60, all contracts that meet the definition of “federally assisted construction contract” in 41 C.F.R. § 60-

1.3 must include the equal opportunity clause provided under 41 C.F.R. §60-1.4(b), in accordance with Executive Order 11246, “Equal Employment Opportunity” (30 FR 12319, 12935, 3 C.F.R. §, 1964-1965 Comp., p. 339), as amended by Executive Order 11375, “Amending Executive Order 11246 Relating to Equal Employment Opportunity,” and implementing regulations at 41 C.F.R. § 60, “Office of Federal Contract Compliance Programs, Equal Employment Opportunity, Department of Labor.” The equal opportunity clause is incorporated herein by reference.

B. DAVIS-BACON ACT, AS AMENDED (40 U.S.C. § 3141-3148). When required by federal program legislation, all prime construction contracts in excess of $2,000 awarded by non- federal entities must include a provision for compliance with the Davis-Bacon Act (40 U.S.C. § 3141-3144, and 3146-3148) as supplemented by Department of Labor regulations (29 C.F.R. § 5, “Labor Standards Provisions Applicable to Contracts Covering Federally Financed and Assisted Construction”). In accordance with the statute, contractors must be required to pay wages to laborers and mechanics at a rate not less than the prevailing wages specified in a wage determination made by the Secretary of Labor. In addition, contractors must be required to pay wages not less than once a week. The non-federal entity must place a copy of the current prevailing wage determination issued by the Department of Labor in each solicitation. The decision to award a contract or subcontract must be conditioned upon the acceptance of the wage determination. The non-federal entity must report all suspected or reported violations to the federal awarding agency. The contracts must also include a provision for compliance with the Copeland “Anti-Kickback” Act (40 U.S.C. § 3145), as supplemented by Department of Labor regulations (29 C.F.R. § 3, “Contractors and Subcontractors on Public Building or Public Work Financed in Whole or in Part by Loans or Grants from the United States”). The Act provides that each contractor or subrecipient must be prohibited from inducing, by any means, any person employed in the construction, completion, or repair of public work, to give up any part of the compensation to which he or she is otherwise entitled. The non-federal entity must report all suspected or reported violations to the federal awarding agency. Supplier must be in compliance with all applicable Davis-Bacon Act provisions.

C. CONTRACT WORK HOURS AND SAFETY STANDARDS ACT (40 U.S.C. § 3701-3708). Where applicable, all contracts awarded by the non-federal entity in excess of $100,000 that involve the employment of mechanics or laborers must include a provision for compliance with 40 U.S.C. §§ 3702 and 3704, as supplemented by Department of Labor regulations (29 C.F.R. § 5).

Under 40 U.S.C. § 3702 of the Act, each contractor must be required to compute the wages of every mechanic and laborer on the basis of a standard work week of 40 hours. Work in excess of the standard work week is permissible provided that the worker is compensated at a rate of 






  







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not less than one and a half times the basic rate of pay for all hours worked in excess of 40 hours in the work week. The requirements of 40 U.S.C. § 3704 are applicable to construction work and provide that no laborer or mechanic must be required to work in surroundings or under working conditions which are unsanitary, hazardous or dangerous. These requirements do not apply to the purchases of supplies or materials or articles ordinarily available on the open market, or contracts for transportation or transmission of intelligence. This provision is hereby incorporated by reference into this Contract. Supplier certifies that during the term of an award for all contracts by Sourcewell resulting from this procurement process, Supplier must comply with applicable requirements as referenced above.

D. RIGHTS TO INVENTIONS MADE UNDER A CONTRACT OR AGREEMENT. If the federal award meets the definition of “funding agreement” under 37 C.F.R. § 401.2(a) and the recipient or subrecipient wishes to enter into a contract with a small business firm or nonprofit organization regarding the substitution of parties, assignment or performance of experimental, developmental, or research work under that “funding agreement,” the recipient or subrecipient must comply with the requirements of 37 C.F.R. § 401, “Rights to Inventions Made by Nonprofit Organizations and Small Business Firms Under Government Grants, Contracts and Cooperative Agreements,” and any implementing regulations issued by the awarding agency. Supplier certifies that during the term of an award for all contracts by Sourcewell resulting from this procurement process, Supplier must comply with applicable requirements as referenced above.

E. CLEAN AIR ACT (42 U.S.C. § 7401-7671Q.) AND THE FEDERAL WATER POLLUTION CONTROL ACT (33 U.S.C. § 1251-1387). Contracts and subgrants of amounts in excess of $150,000 require the non-federal award to agree to comply with all applicable standards, orders or regulations issued pursuant to the Clean Air Act (42 U.S.C. § 7401- 7671q) and the Federal Water Pollution Control Act as amended (33 U.S.C. § 1251- 1387). Violations must be reported to the Federal awarding agency and the Regional Office of the Environmental Protection Agency (EPA).

Supplier certifies that during the term of this Contract will comply with applicable requirements as referenced above.

F. DEBARMENT AND SUSPENSION (EXECUTIVE ORDERS 12549 AND 12689). A contract award (see 2 C.F.R. § 180.220) must not be made to parties listed on the government wide exclusions in the System for Award Management (SAM), in accordance with the OMB guidelines at 2 C.F.R. §180 that implement Executive Orders 12549 (3 C.F.R. § 1986 Comp., p. 189) and 12689 (3 C.F.R. § 1989 Comp., p. 235), “Debarment and Suspension.” SAM Exclusions contains the names of parties debarred, suspended, or otherwise excluded by agencies, as well as parties declared ineligible under statutory or regulatory authority other than Executive Order 12549. Supplier certifies that neither it nor its principals are presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from participation by any federal department or agency.

G. BYRD ANTI-LOBBYING AMENDMENT, AS AMENDED (31 U.S.C. § 1352). Suppliers must file any required certifications. Suppliers must not have used federal appropriated funds to pay any 






  







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person or organization for influencing or attempting to influence an officer or employee of any agency, a member of Congress, officer or employee of Congress, or an employee of a member of Congress in connection with obtaining any federal contract, grant, or any other award covered by 31 U.S.C. § 1352. Suppliers must disclose any lobbying with non-federal funds that takes place in connection with obtaining any federal award. Such disclosures are forwarded from tier to tier up to the non-federal award. Suppliers must file all certifications and disclosures required by, and otherwise comply with, the Byrd Anti-Lobbying Amendment (31 U.S.C. § 1352).

H. RECORD RETENTION REQUIREMENTS. To the extent applicable, Supplier must comply with the record retention requirements detailed in 2 C.F.R. § 200.333. The Supplier further certifies that it will retain all records as required by 2 C.F.R. § 200.333 for a period of 3 years after grantees or subgrantees submit final expenditure reports or quarterly or annual financial reports, as applicable, and all other pending matters are closed.

I. ENERGY POLICY AND CONSERVATION ACT COMPLIANCE. To the extent applicable, Supplier must comply with the mandatory standards and policies relating to energy efficiency which are contained in the state energy conservation plan issued in compliance with the Energy Policy and Conservation Act.

J. BUY AMERICAN PROVISIONS COMPLIANCE. To the extent applicable, Supplier must comply with all applicable provisions of the Buy American Act. Purchases made in accordance with the Buy American Act must follow the applicable procurement rules calling for free and open competition.

K. ACCESS TO RECORDS (2 C.F.R. § 200.336). Supplier agrees that duly authorized representatives of a federal agency must have access to any books, documents, papers and records of Supplier that are directly pertinent to Supplier’s discharge of its obligations under this Contract for the purpose of making audits, examinations, excerpts, and transcriptions. The right also includes timely and reasonable access to Supplier’s personnel for the purpose of interview and discussion relating to such documents.

L. PROCUREMENT OF RECOVERED MATERIALS (2 C.F.R. § 200.322). A non-federal entity that is a state agency or agency of a political subdivision of a state and its contractors must comply with Section 6002 of the Solid Waste Disposal Act, as amended by the Resource Conservation and Recovery Act. The requirements of Section 6002 include procuring only items designated in guidelines of the Environmental Protection Agency (EPA) at 40 C.F.R. § 247 that contain the highest percentage of recovered materials practicable, consistent with maintaining a satisfactory level of competition, where the purchase price of the item exceeds $10,000 or the value of the quantity acquired during the preceding fiscal year exceeded $10,000; procuring solid waste management services in a manner that maximizes energy and resource recovery; and establishing an affirmative procurement program for procurement of recovered materials identified in the EPA guidelines.







  







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M. FEDERAL SEAL(S), LOGOS, AND FLAGS. The Supplier cannot use the seal(s), logos, crests, or reproductions of flags or likenesses of Federal agency officials without specific pre-approval.

N. NO OBLIGATION BY FEDERAL GOVERNMENT. The U.S. federal government is not a party to this Contract or any purchase by a Participating Entity and is not subject to any obligations or liabilities to the Participating Entity, Supplier, or any other party pertaining to any matter resulting from the Contract or any purchase by an authorized user.

O. PROGRAM FRAUD AND FALSE OR FRAUDULENT STATEMENTS OR RELATED ACTS. The Contractor acknowledges that 31 U.S.C. 38 (Administrative Remedies for False Claims and Statements) applies to the Supplier’s actions pertaining to this Contract or any purchase by a Participating Entity.

P. FEDERAL DEBT. The Supplier certifies that it is non-delinquent in its repayment of any federal debt. Examples of relevant debt include delinquent payroll and other taxes, audit disallowance, and benefit overpayments.

Q. CONFLICTS OF INTEREST. The Supplier must notify the U.S. Office of General Services, Sourcewell, and Participating Entity as soon as possible if this Contract or any aspect related to the anticipated work under this Contract raises an actual or potential conflict of interest (as described in 2 C.F.R. Part 200). The Supplier must explain the actual or potential conflict in writing in sufficient detail so that the U.S. Office of General Services, Sourcewell, and Participating Entity are able to assess the actual or potential conflict; and provide any additional information as necessary or requested.

R. U.S. EXECUTIVE ORDER 13224. The Supplier, and its subcontractors, must comply with U.S.

Executive Order 13224 and U.S. Laws that prohibit transactions with and provision of resources and support to individuals and organizations associated with terrorism.

S. PROHIBITION ON CERTAIN TELECOMMUNICATIONS AND VIDEO SURVEILLANCE SERVICES OR EQUIPMENT. To the extent applicable, Supplier certifies that during the term of this Contract it will comply with applicable requirements of 2 C.F.R. § 200.216.

T. DOMESTIC PREFERENCES FOR PROCUREMENTS. To the extent applicable, Supplier certifies that during the term of this Contract will comply with applicable requirements of 2 C.F.R. § 200.322.

22. CANCELLATION

Sourcewell or Supplier may cancel this Contract at any time, with or without cause, upon 60 days’ written notice to the other party. However, Sourcewell may cancel this Contract immediately upon discovery of a material defect in any certification made in Supplier’s 






  







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Proposal. Cancellation of this Contract does not relieve either party of financial, product, or service obligations incurred or accrued prior to cancellation.

Sourcewell Getac, Inc.

By: __________________________ By: __________________________ Jeremy Schwartz Hsin Jung-Lu
Title: Chief Procurement Officer Title: VP Finance & Business Services

Date: ________________________

Date: ________________________

Approved:

By: __________________________
Chad Coauette
Title: Executive Director/CEO

Date: ________________________








  








 




 




 



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Bid Number: RFP 090122 Vendor Name: Getac, Inc.







  







Bid Number: RFP 090122 Vendor Name: Getac, Inc.

Table 148: Depth and 8readth of Offered Equipment Products and Services Indicate below if the listed types or classes of equipment, products, and services are offered within your proposal. Provide additional comments in the text box provided, as necessary.

Line Item Category or Type Offered Comments
71 Law Enforcement duty gear Yes
No
N/A *
72 Traffic safety enforcement equipment, devices, and
instruments
Yes
No
Getac solutions are built to
improve upon the computer-aided
dispatch software (CAD) and
police records management
system (RMS) you already use.

Writing citations, collision reports,
and DUI arrest reports has never
been easier thanks to Getac
solutions. With our rugged
devices, you can write, sync, and
submit all the documents required
from the field electronically, saving
time, and reducing errors. Getac
rugged devices are built with law
enforcement in mind, providing
you access to information to stay
situationally aware as you protect
and serve. Whether on patrol or
during an emergency, Getac
devices allow you to remain in
contact with command, dispatch,
and your fellow officers to make
sure everyone is safe and
informed.
*
73 Crime scene management and evidence collection
equipment and supplies
Yes
No
N/A *
74 Tactical and EOD equipment (with the exception of those items excluded in subsections 2. or 3. of RFP)
Yes
No
ANSI rated rugged devices
available for EOD environments *
75 Services related to the offering of the solutions in subsections above, such as training, installation, testing, maintenance, warranty programs, and technical support
Yes
No
N/A
*
Exceptions to Terms, Conditions, or Specifications Form Only those Proposer Exceptions to Terms, Conditions, or Specifications that have been accepted by Sourcewell have been incorporated into the contract text.







  







Bid Number: RFP 090122 Vendor Name: Getac, Inc.

Documents

Ensure your submission document(s) conforms to the following :

1. Documents in PDF format are preferred. Documents in Word, Excel, or compatible formats may also be provided.

2. Documents should NOT have a security password, as Sourcewell may not be able to open the file. It is your sole responsibility to ensure that the uploaded document(s) are not either defective, corrupted or blank and that the documents can be opened and viewed by Sourcewell.

3. Sourcewell may reject any response where any document(s) cannot be opened and viewed by Sourcew ell.

4. If you need to upload more than one (1) document for a single item, you should combine the documents into one zipped file. If the zipped file contains more than one (1) document, ensure each document is named, in relation to the submission format item respo nding to. For example, if responding to the Marketing Plan category save the document as "Marketing Plan."

Pricing - Sourcewell Pricing Page_Final.pdf - Wednesday August 31, 2022 13:23:12 Financial Strength and Stability - Financial Review Form.pdf - Tuesday August 09, 2022 14:38:46 Marketing Plan/Samples - Marketing Plan.pdf - Wednesday August 31, 2022 12:37:18 WMBE/MBE/SBE or Related Certificates (optional)
Warranty Information - Warranty Details.pdf - Tuesday August 09, 2022 17:33:13 Standard Transaction Document Samples - Sample Quote.pdf - Wednesday August 31, 2022 11:28:20 Upload Additional Document - Getac-All in One-US-July2022.pdf - Wednesday August 10, 2022 17:29:18 






  







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Bid Number: RFP 090122 Vendor Name: Getac, Inc.







  







PROPOSAL
Date: 4/11/2024
QUOTE: 24-230

Daniel Nam
City of Milpitas
1275 N. Milpitas Blvd
Milpitas, CA 95035
408-586-2712

Customer ID: MFDCA002
Salesperson Project Payment Terms Contract#
Clay Jeppsen Fire MDCs – Getac K120s Net 30 Sourcewell #090122-GET Part# Description Qty MSRP Sourcewell Price Ext. Price
KP8774VAAQXX
Getac K120G2-R, i7-1165G7, W/Win Hello
Webcam, Win11 Pro x64,32GB RAM, 256GB
PCIe SSD, Sunlight Readable, Full HD LCD
Touchscreen, Hd Tip stylus, Rear Cam, Red
Backlit KBD, Wifi+Bluetooth+5G Sub-6
(EM9190) w/ int GPS/Glonass+ Antenna
Passthru, 3yr Bumper-2-Bumper Warranty
27 $5355 $4552 $3855 $104,085
GE-SVTBNFX5Y Bumper-to-Bumper + Extended Warranty -
Tablet (Year 4 & 5) 27 $599 $539 $462 $12,474
OHG160108203 Gamber-Johnson K120 Vehicle Dock w/ Triple pass-through w/ Screen Stiffener 27 $1751 $1576 $785 $21,195 GAD2X8 Getac 120W 11-16V, 22-32V DC Vehicle
adapter, 3yr war 27 $110 $99 $98 $2646
Subtotal $140,400.00
Sales Tax $11,999.45
Recycle $108.00
Shipping $0.00
Total $152,507.45

Thanks for your business!
Quote Expires 6/30/2024*

Code 3 Technology/ 9855 E Southern Ave #50882 Mesa AZ 85209/ 480-888-6401/ [email protected]

CITY OF MILPITAS

AGENDA REPORT
(AR)
Item Title: Approve Amendments to the Subscription and Services Agreement with RideCo for Milpitas SMART (Staff Contact: Jay Lee, Planning Director, 408-586-3077) Category: Consent Calendar-Community Development
Meeting Date: 5/7/2024
Recommendation: (1) Approve amendments to the subscription and services agreement with RideCo for Milpitas SMART; and (2) Authorize the City Manager to execute the amended agreement.

Background:

In November 2016, Santa Clara County voters approved the 2016 Measure B ballot measure, a 30-year half- cent countywide sales tax to enhance transit, highways, expressways and active transportation programs for bicycles and pedestrians. The Santa Clara Valley Transportation Authority (VTA) established the 2016 Measure B Innovative Transit Service Models Program to provide approximately $6 million in funding to eligible cities through a competitive grant application process.

City staff in partnership with RideCo, a transportation consulting firm that provides on-demand transit solutions, submitted a grant application for funding through the Innovative Transit Service Models Program to develop and implement Milpitas SMART, a 12-month pilot program to provide a flexible, convenient first/last-mile transit solution with convenient connections to VTA light rail and the Milpitas Transit Center. On March 4th, the VTA Board of Directors approved the recommended projects, including Milpitas SMART, and authorized the General Manager to execute the necessary agreements. The City of Milpitas was awarded the full amount of the grant request in the amount of $1,084,732. On April 5, 2022, the City Council authorized the City Manager to execute a funding agreement with VTA to receive this funding and a subscription and services agreement with RideCo in a not-to-exceed amount of $1,355,916 for consultant services to operate Milpitas SMART.

Milpitas SMART launched on September 12, 2022 and initially provided first/last-mile connections to or from four key hubs in the City of Milpitas: (1) Milpitas City Hall, (2) Milpitas Transit Center, (3) Great Mall, and (4) VTA Alder Station. Riders could book trips from any one of nearly a hundred virtual stops across the City to any of these four hubs and vice versa. Despite the City’s extensive marketing and outreach efforts, ridership for the service remained low through February at approximately 5 passengers per weekday. Furthermore, staff received significant community feedback requesting direct access to key destinations outside the hubs including the Milpitas Library and Milpitas High School.

To meet this demand and increase ridership, City staff requested and received VTA approval to transition Milpitas SMART from a hub-and-spoke to a point-to-point service model. In February 2023, the City implemented this service change. On August 8, 2023, the City Council approved amendments to the funding agreement with VTA and subscription and services agreement with RideCo and authorized the City Manager to execute the amended agreements to reflect this service change. On September 5, 2023, the City Council accepted an allocation of $1,600,000 in State funding for the SMART Program, approved a budget appropriation of the same amount into Capital Improvement Program (CIP) Project No. 3493 (Milpitas SMART), and provided direction to City staff on proposed program modifications, including expanded service hours, fleet conversion, and fare promotions.

Analysis:

Program Update

Ridership
Since transitioning to a point-to-point service model in February 2023 and expanding the service hours to include weekday evenings and Saturdays in November 2023, ridership has increased dramatically each month and peaked at 4,176 passengers in January 2024.

Marketing and Promotions
City staff in partnership with RideCo has continued to initiate various marketing efforts to increase community awareness of the program and increase ridership. Per Council direction, SMART offered free rides during the holiday season and the project team marketed the promotion through social media posts and in-app messages. The project team also carried out an Earth Day marketing campaign to offer free rides from April 20 to April 30.

Project Funding
The project budget for the initial term of 12 months is $1,355,916, which is funded by a combination of grant funds from VTA’s 2016 Measure B Program, developer contributions, and the General Government CIP Fund.

The City also received $1,600,000 in funding from the State through the Budget Act of 2023 (AB 102) to continue operating Milpitas SMART once the grant funds from VTA and developer contributions are expended.

Budget for Initial Term $1,355,916
2016 Measure B Program $1,084,732
Developer contributions $200,00
General Government CIP Fund $71,184
State Funding (Budget Act of 2023) $1,600,000
Total Project Budget $2,955,916
The City has expended the $1,084,732 in VTA grant funds and $200,000 in developer contributions. Once the $1,600,000 in State funding is expended, the City will then expend the $71,184 from the General Government CIP Fund set aside for CIP Project No. 3493 (Milpitas SMART).

Based on the expected monthly operating costs and fare revenue collected, the current funding is anticipated to last until Summer 2025. The funding duration is subject to change depending on various factors including potential increases to the cost per vehicle revenue hour and possible fleet conversion. Once the project budget is expended, the City will need to secure additional funding to continue operating Milpitas SMART.

Proposed Amendments
Not-to-Exceed Amount
Although the $1,600,000 in funding from the State has already been appropriated into CIP Project No. 3493 (Milpitas SMART), an amendment to the subscription and services agreement with RideCo is needed to increase the not-to-exceed amount from $1,355,916 to $2,955,916. This amendment would allow the City to expend the $1,600,000 in State funding and continue paying RideCo for its services through the end of the current agreement term in September 2024. The agreement with RideCo can be extended 12 months at a time for a total of up to 36 months from September 2024.

Service Hours Expansion
An amendment to the agreement is also needed to reflect the current service hours, which were expanded from Monday through Friday, 7am to 7pm, to Monday through Friday, 6am to 9pm and Saturday, 7am to 9pm.

Next Steps
City staff will continue to collaborate with RideCo on exploring external funding sources to operate Milpitas SMART beyond the anticipated funding duration.

Policy Alternatives:

Alternative 1: Do not approve amendment to the subscription and services agreement with RideCo and do not authorize the City Manager to execute the amended agreement with RideCo.

Pros: None.

Cons: In failing to amend the subscription and services agreement with RideCo, the City would be unable to pay RideCo for operating Milpitas SMART and would have to search for a new provider, which would lead to an interruption in service and require additional staff time and resources to procure a new provider.

Reason not recommended: The amendment to the agreement would allow the City to continue operating Milpitas SMART, which provides a valuable and much-needed service to Milpitas’ residents, employees, and visitors. Furthermore, the General Plan includes several policies to promote alternative modes of transportation, first/last-mile solutions, and public transit improvements to support the City’s circulation goals.

The continuation of Milpitas SMART supports these General Plan policies and goals.

Fiscal Impact:

The $1,600,000 in funding from the State has already been appropriated into CIP Project No. 3493 (Milpitas SMART). The proposed amendment to the subscription and services agreement with RideCo would not change the project budget. As of May 1, 2024, the balance in CIP 3493 is $1,580,000.00.

California Environmental Quality Act:

Not applicable. The selection and contractual arrangement of planning services do not constitute a project, in accordance with Section 15378 of the CEQA Guidelines.

Recommendation:

1. Approve amendments to the subscription and services agreement with RideCo for Milpitas SMART.

2. Authorize the City Manager to execute the amended agreement.

Attachment:
(a) Draft RideCo Subscription and Services Agreement Amendment No. 4 (b) RideCo Subscription and Services Agreement Amendment Nos. 1 through 3

Amendment No. 4 to Subscription and Services Agreement with RideCo US Inc AMENDMENT NO. 4 TO

SUBSCRIPTION AND SERVICES AGREEMENT
WITH
RIDECO US INC.

FOR
RIDECO’S DYNAMIC TRANSIT SYSTEM
This Amendment No. 4 is entered into as of_________________, (the “Effective Date”) by and between the City of Milpitas, a municipal corporation of the State of California (hereinafter referred to as “City”) and RideCo US Inc, a stock corporation (hereinafter referred to as “Consultant”). City and Consultant are sometimes individually referred to as “Party” and collectively as “Parties” in this Amendment No. 4.

RECITALS:

WHEREAS, on May 26, 2022, the Parties entered into a Subscription and Services Agreement (the “Agreement”) for Rideco’s Dynamic Transit System for the not-to-exceed compensation amount of One Million Three Hundred Fifty-Five Thousand Nine Hundred Sixteen Dollars and Zero Cents ($1,355.916.00), and with an initial term period from “launch date” through twelve (12) months (the Agreement); and
WHEREAS, on September 1, 2023 the Parties entered into Amendment No. 1 to replace Schedule A, Project Terms and Scope of Work; and
WHEREAS, on September 11, 2023 the Parties entered into Amendment No. 2 to replace Schedule A-1 Project Terms and Scope of Work (Revised August 2023); and WHEREAS, on April 24, 2024 the Parties entered into Amendment No. 3 to replace Schedule A-2, Project Terms and Scope of Work (Revised September 2023); and WHEREAS, the Parties now wish to amend the Agreement to replace Schedule A-3, Project Terms and Scope of Work (Revised April 2024) to update the hours of operation, extend the agreement by twelve (12) months, and to include a One Million Five Hundred Eighty Thousand Dollars and Zero Cents ($1,580,000.00) increase for a new not to exceed of Two Million Nine Hundred Fifty-Five Thousand Nine Hundred Sixteen Dollars and Zero Cents ($2,955,916.00) .

NOW THEREFORE, in consideration of the mutual covenants and conditions herein contained, the Parties agree to amend the Agreement as follows:

1. Schedule A-3, Project Terms and Scope of Work (Revised April 2024) is hereby deleted in its entirety and replaced with Schedule A-4, Project Terms and Scope of Work (Revised May 2024) attached hereto and incorporated herein by this reference.

2. The new term of this agreement is from September 12, 2022 through September 11, 2025.

Amendment No. 4 to Subscription and Services Agreement with RideCo US Inc

3. All other provisions of the Agreement not amended by this Amendment No. 4 shall remain in full force and effect.

IN WITNESS WHEREOF, the Parties have executed this Amendment No. 4 as of the date first written above.

CITY OF MILPITAS RIDECO US INC
Approved By:
______________________________ ______________________________ Ned Thomas, City Manager Signature
______________________________ ______________________________ Date Name
Approved As To Form:
______________________________ ______________________________ Michael Mutalipassi, City Attorney Title
Approved: ______________________________
Date
______________________________
Luz Cofresi-Howe
Finance Director/Risk Manager
Approved As to Content:
______________________________
Jay Lee, Planning Director

Amendment No. 4 to Subscription and Services Agreement with RideCo US Inc SCHEDULE A-4

PROJECT TERMS AND SCOPE OF WORK
(Revised May 2024)
Project Term: 12-months starting on the launch date to the passengers, September 12, 2022.

After the initial 12-month term, the City will have a one-time option to extend the contract from one (1) to up to twelve (12) months. Future extensions will require an increment of twelve (12) months at a time for a total up to thirty-six (36) months. The duration will be determined by mutual agreement by both parties and is subject to agreement of applicable terms including the appropriate Subscription and Services Fee.

Zone: Milpitas, CA
Service model: on-demand Point-to-Point Microtransit using virtual stops, within the Zone Vehicles: Approximately four (4) 6-seat Dodge Caravan (or equivalent) minivans and three (3) ADA-accessible 4-seat Dodge Caravan (or equivalent) minivans. The actual number of vehicles scheduled to be in revenue operation will vary subject to day of week, time of day and passenger demand.

Service Hours: 6am-9pm Monday to Friday and 7am-9pm Saturday Vehicle Revenue Hours: Approximately 21,840 vehicle revenue hours based on 7 vehicles with a minimum of 18,720 vehicle revenue hours with 6 vehicles for the initial Project Term; Subscription and Services Fee: $58.65 per vehicle revenue hour Purchase of bike racks and installation are not included in the pricing. Price estimates to be provided by Transit Operations Provider prior to purchase and installation of bike racks. Should services and/or insurance requirements change, RideCo reserves the right to adjust the service fees for any changes.

Marketing Budget: approximately $75,000 including vehicle wraps and installation Budget for the Project Term not to exceed: $2,955,916.00 Float: $25,000
City and RideCo may, if mutually agreed upon, add additional hours of service, service area, target rider market, or vehicles in accordance with the terms of the Agreement.

Scope of Work:

Project Management, Training, Software Requirements, and Data Reporting:

1. Project management will be a continuous function and a key responsibility of RideCo.

RideCo will develop and maintain an overall project schedule to ensure milestones are met in an efficient manner.

2. RideCo shall coordinate with City to refine and approve the service model, including specific stops, schedules, service coverage areas, and cost structure (including potential

Amendment No. 4 to Subscription and Services Agreement with RideCo US Inc subsidization).

3. RideCo shall ensure the adequate and complete training of initial operators, dispatchers, operations manager(s), and City staff that are involved in the operation or monitoring of the service. Additional training sessions may be requested under Professional Services fee of $120 per hour.

4. RideCo will ensure that the functions listed in Schedule “D” Software Functional Requirements are met.

5. RideCo and City will agree upon data reporting expectations and shall include daily ridership information, virtual stop locations, use of referral or promotional codes, qualitative data collected from riders to capture travel preferences, and other data as mutually agreed.

6. RideCo will work with City to coordinate a test run of both the software application and service prior to commencement of public revenue service operations.

7. RideCo will provide a standard daily KPI report, including data mutually agreed upon by the City and RideCo. Custom reporting is out of scope but may be requested under Professional Services fee of $120 per hour.

8. RideCo will review data dashboard with the City and transportation partners on weekly basis during the first month of revenue service operations and a monthly basis thereafter, during the Project Term.

9. RideCo will periodically provide City with any recommendations for changes in virtual stops, service hours, or promotions to ensure meeting project goals.

10. RideCo will provide city with a final report summarizing their market, operational findings, viability of long-term service, and recommendations. A presentation on the final report will be provided to city staff.

Branding and Marketing:

1. RideCo will brand the rider mobile application uniquely to the service. City will provide necessary graphics and content for RideCo to brand the application.

2. RideCo will advise the city in the marketing of the service to passengers, including providing examples of successful marketing materials from other client efforts.

3. RideCo will configure and manage referral and promotional codes throughout the duration of the Project.

4. RideCo, through its marketing subcontractor, will design graphics to be placed on the vehicles in accordance with specifications provided by the Transportation Operations Provider. Transportation Operations Provider will be responsible for having the graphics placed on the vehicles prior to commencement of vehicle revenue operations.

Vehicles and Drivers:

1. For the initial project term, the minimum number of vehicles in service is 6 vehicles.

2. Driver shift minimum is four (4) hours.

3. RideCo, through its subcontractor Transportation Operations Provider, will be

Amendment No. 4 to Subscription and Services Agreement with RideCo US Inc responsible for the acquisition, storage, fueling, and maintenance of the appropriate vehicles. Vehicles used in the performance of this contract shall be no more than five (5) years old and/or have no more than 300,000 miles during any time during the initial Project Term or subsequent renewals of this contract. Vehicle registration and vehicle identification numbers will serve as proof of age. Vehicles must meet all EPA standards.

All wheelchair-accessible vehicles must meet ADA (49 CFR Parts 37 and 38) standards.

4. RideCo, through its Transportation Operations Provider, will provide current California licensed drivers that meet the following criteria:
a. No more than two moving violations in the past three (3) years b. No at fault accidents or major violations (Driving Under the Influence or Driving While Intoxicated) in the past seven (7) years
c. Speak, write, and read English fluently
d. Successfully pass background checks annually which include social security number verification, no sex offender, no government restricted lists, no county, state and federal court records, no criminal misdemeanor convictions within the past three (3) years related to the possession, sale or use of illegal drugs, and verification of past living history or other available public records.

5. RideCo, through its Transportation Operations Provider, will regularly screen drivers for legal and illegal substances via an independent medical agency in accordance with the U.S. Department of Transportation regulations.

6. RideCo, through its Transportation Operations Provider, will train drivers focused on customer service including the ability to:
a. Handle inquiries and/or complaints
b. Develop rapport and the ability to respond to an individual’s needs c. How to handle doubt, misunderstandings and objections

7. RideCo, through its Transportation Operations Provider, will provide road driver training to include:
a. Vehicle Familiarization Training
b. Tech Applications
c. Vehicle Inspection Training
d. Onsite Local Knowledge and Culture Training
e. On Demand Route Training
f. Maintenance Protocol
g. Parking and Storage Locations
h. Lost & Found Protocol
Customer Service:

1. RideCo, through its subcontractor Transportation Operations Provider, will maintain customer service access through an operations center, during hours of revenue service operations. For those who are not able to access the service via the software application,

Amendment No. 4 to Subscription and Services Agreement with RideCo US Inc customers shall be able to call, during hours of revenue service operations, and book rides over the telephone and receive customer support including information about lost items.

Amendment No. 3 to Subscription and Services Agreement with RideCo US Inc AMENDMENT NO. 3 TO

SUBSCRIPTION AND SERVICES AGREEMENT
WITH
RIDECO US INC.

FOR
RIDECO’S DYNAMIC TRANSIT SYSTEM

This Amendment No. 3 is entered into as of _________________, (the “Effective Date”) by and between the City of Milpitas, a municipal corporation of the State of California (hereinafter referred to as “City”) and RideCo US Inc , a stock corporation (hereinafter referred to as “Consultant”). City and Consultant are sometime s individually referred to as “Party” and collectively as “Parties” in this Amendment No. 3.

RECITALS:

WHEREAS, on May 26, 2022 , the Parties entered into a Subscription and Services Agreement (the “Agreement”) for Rideco’s Dynamic Transit System for the not -to-exceed compensation amount of One Million Three Hundred Fifty-Five Thousand Nine Hundred Sixteen Dollars and Zero Cents ($1,355 ,916.00), and with an initial term period from “launch date” through twelve (12) months (the Agreement); and
WHEREAS, on September 1, 2023 the Parties entered into Amendment No. 1 to replace Schedule A, Project Terms and Scope of Work; and
WHEREAS, on September 11, 2023 the Parties entered into Amendment No. 2 to replace Schedule A-1, Project Terms and Scope of Work (Revised August 2023) and extend the agreement by twelve (12) months; and
WHEREAS, the Parties now wish to further amend the Agreement to replace Schedule A- 2, Project Terms and Scope of Work (Revised September 2023) to include a Twenty Thousand Dollar and Zero Cent ($20,000.00) increase for a new not to exceed of One Million Three Hundred Seventy -Five Thousand Nine Hundred Sixteen Dollars and Zero Cents ($1,375,916.00).

NOW THEREFORE, in consideration of the mutual covenants and conditions herein contained, the Parties agree to amend the Agreement as follows:

1. Schedule A -2, Project Terms and Scope of Work (Revised September 2023) is hereby deleted in its entirety and replaced with Sched ule A -2, Project Terms and Scope of Work (Revised April 2024 ) attached hereto and incorporated herein by this reference .

2. All other provisions of the Agreement not amended by this Amendment No. 3 shall remain in full force and effect.

[SIGNATURES ON FOLLOWING PAGE]
DocuSign Envelope ID: A5E4772A-F234-45F9-9A6B-10E81EC050BA Apr-24-2024

Amendment No. 3 to Subscription and Services Agreement with RideCo US Inc SIGNATURE PAGE TO AMENDMENT NO. 3

TO THE SUBSCRIPTION AND SERVICES AGREEMENT

WITH RIDECO US INC
FOR RIDECO’S DYNAMIC TRANSIT SYSTEM

IN WITNESS WHEREOF, the Parties have executed this Amendment No. 3 as of the date first written above.

CITY OF MILPITAS RIDECO US INC

Approved By:

______________________________ ______________________________ Ned Thomas, City Manager Signature

______________________________ ______________________________ Date Name

Approved As To Form:

______________________________ ______________________________ Michael Mutalipassi, City Attorney Title

Approved: ______________________________
Date
______________________________
Gabrielle Tsang
Interim Finance Director/Interim Risk Manager

Approved As to Content:

______________________________
Jay Lee, Planning Director

DocuSign Envelope ID: A5E4772A-F234-45F9-9A6B-10E81EC050BA Apr-22-2024
Dan Finley
VP Customer Success
Apr-24-2024

Amendment No. 3 to Subscription and Services Agreement with RideCo US Inc SCHEDULE A-3

PROJECT TERMS AND SCOPE OF WORK
(Revised April 2024)

Project Term : 12 -months starting on the launch date to the passengers, September 12, 2022, after the initial 12 -month term, the City will have a one -time option to extend the contract from one (1) to up to twelve (12) months. Future extensions will require an increment of twelve (12) months at a time for a total up to thirty -six (36) mon ths. The duration will be determined by mutual agreement by both parties and is subject to agreement of applicable terms including the appropriate Subscription and Services Fee.

Zone: Milpitas, CA
Service model: on-demand Point-to-Point Microtransit using virtual stops, within the Zone Vehicles: Approximately four (4) 6 -seat Dodge Caravan (or equivalent) minivans and three (3) ADA-accessible 4-seat Dodge Caravan (or equivalent) minivans. The actual number of vehicles scheduled to be in revenue operation wi ll vary subject to day of week, time of day and passenger demand.

Service Hours: 7am-7pm Monday to Friday
Vehicle Revenue Hours: Approximately 21,840 vehicle revenue hours based on 7 vehicles with a minimum of 18,720 vehicle revenue hours with 6 vehicles f or the initial Project Term; Subscription and Services Fee: $58.65 per vehicle revenue hour Purchase of bike racks and installation are not included in the pricing. Price estimates to be provided by Transit Operations Provider prior to purchase and insta llation of bike racks. Should services and/or insurance requirements change, RideCo reserves the right to adjust the service fees for any changes.

Marketing Budget: approximately $75,000 including vehicle wraps and installation Budget for the Project Term not to exceed: $1,375,916.00 Float: $25,000
City and RideCo may, if mutually agreed upon, add additional hours of service, service area, target rider market, or vehicles in accordance with the terms of the Agreement.

Scope of Work:

Project Management, Tr aining, Software Requirements, and Data Reporting:

1. Project management will be a continuous function and a key responsibility of RideCo.

RideCo will develop and maintain an overall project schedule to ensure milestones are met in an efficient manner

2. RideCo shall coordinate with City to refine and approve the service model, including specific stops, schedules, service coverage areas, and cost structure (including potential DocuSign Envelope ID: A5E4772A-F234-45F9-9A6B-10E81EC050BA

Amendment No. 3 to Subscription and Services Agreement with RideCo US Inc subsidization).

3. RideCo shall ensure the adequate and complete training of initial opera tors, dispatchers, operations manager(s), and City staff that are involved in the operation or monitoring of the service. Additional training sessions may be requested under Professional Services fee of $120 per hour.

4. RideCo will ensure that the functions listed in Schedule “D” Software Functional Requirements are met.

5. RideCo and City will agree upon data reporting expectations and shall include daily ridership information, virtual stop locations, use of referral or promotional codes, qualitative data coll ected from riders to capture travel preferences, and other data as mutually agreed.

6. RideCo will work with City to coordinate a test run of both the software application and service prior to commencement of public revenue service operations.

7. RideCo will provide a standard daily KPI report, including data mutually agreed upon by the City and RideCo. Custom reporting is out of scope but may be requested under Professional Services fee of $120 per hour.

8. RideCo will review data dashboard with the City and transp ortation partners on weekly basis during the first month of revenue service operations and a monthly basis thereafter, during the Project Term.

9. RideCo will periodically provide City with any recommendations for changes in virtual stops, service hours, or promotions to ensure meeting project goals.

10. RideCo will provide city with a final report summarizing their market, operational findings, viability of long-term service, and recommendations. A presentation on the final report will be provided to city staf f.

Branding and Marketing:

1. RideCo will brand the rider mobile application uniquely to the service. City will provide necessary graphics and content for RideCo to brand the application.

2. RideCo will advise the city in the marketing of the service to passen gers, including providing examples of successful marketing materials from other client efforts.

3. RideCo will configure and manage referral and promotional codes throughout the duration of the Project.

4. RideCo, through its marketing subcontractor, will desig n graphics to be placed on the vehicles in accordance with specifications provided by the Transportation Operations Provider. Transportation Operations Provider will be responsible for having the graphics placed on the vehicles prior to commencement of veh icle revenue operations.

Vehicles and Drivers:

1. For the initial project term, the minimum number of vehicles in service is 6 vehicles.

2. Driver shift minimum is four (4) hours.

3. RideCo, through its subcontractor Transportation Operations Provider, will be DocuSign Envelope ID: A5E4772A-F234-45F9-9A6B-10E81EC050BA

Amendment No. 3 to Subscription and Services Agreement with RideCo US Inc responsible for the acquisition, storage, fueling, and maintenance of the appropriate vehicles. Vehicles used in the performance of this contract shall be no more than five (5) years old and/or have no more than 300,000 miles during any time during the init ial Project Term or subsequent renewals of this contract. Vehicle registration and vehicle identification numbers will serve as proof of age. Vehicles must meet all EPA standards.

All wheelchair-accessible vehicles must meet ADA (49 CFR Parts 37 and 38) st andards.

4. RideCo, through its Transportation Operations Provider, will provide current California licensed drivers that meet the following criteria:
a. No more than two moving violations in the past three (3) years b. No at fault accidents or major violations (Driving Under the Influence or Driving While Intoxicated) in the past seven (7) years
c. Speak, write, and read English fluently
d. Successfully pass background checks annually which include social security number ver ification, no sex offender, no government restricted lists, no county, state and federal court records, no criminal misdemeanor convictions within the past three (3) years related to the possession, sale or use of illegal drugs, and verification of past li ving history or other available public records.

5. RideCo, through its Transportation Operations Provider, will regularly screen drivers for legal and illegal substances via an independent medical agency in accordance with the U.S. Department of Transportati on regulations.

6. RideCo, through its Transportation Operations Provider, will train drivers focused on customer service including the ability to:
a. Handle inquiries and/or complaints
b. Develop rapport and the ability to respond to an individual’s needs c. How to handle doubt, misunderstandings and objections

7. RideCo, through its Transportation Operations Provider, will provide road driver training to include:
a. Vehicle Familiarization Training
b. Tech Applications
c. Vehicle Inspection Training
d. Onsite Local Knowledg e and Culture Training
e. On Demand Route Training
f. Maintenance Protocol
g. Parking and Storage Locations
h. Lost & Found Protocol
Customer Service:

1. RideCo, through its subcontractor Transportation Operations Provider, will maintain customer service access through an operations center, during hours of revenue service operations. For those who are not able to access the service via the software applicat ion, DocuSign Envelope ID: A5E4772A-F234-45F9-9A6B-10E81EC050BA

Amendment No. 3 to Subscription and Services Agreement with RideCo US Inc customers shall be able to call, during hours of revenue service operations, and book rides over the telephone and receive customer support including information about lost items.

DocuSign Envelope ID: A5E4772A-F234-45F9-9A6B-10E81EC050BA

Amendment No. 2 to Subscription and Services Agreement with RideCo US Inc AMENDMENT NO. 2 TO

SUBSCRIPTION AND SERVICES AGREEMENT
WITH
RIDECO US INC.

FOR
RIDECO’S DYNAMIC TRANSIT SYSTEM

This Amendment No. 2 is entered into as of 11 September 2023, (the “Effective Date”) by and between the City of Milpitas, a municipal corporation of the State of California (hereinafter referred to as “City”) and RideCo US Inc , a stock corporation (hereinafter referred to as “Consultant”). City and Consultant are sometimes individually referred to as “Party” and collectively as “Parties” in this Amendment No. 1.

RECITALS:

WHEREAS, on May 26, 2022 , the Parties entered into a Subscription and Services Agreement (the “Agreement”) for Rideco’s Dynamic Transit System for the not -to-exceed compensation amount of One Million Three Hundred Fifty-Five Thousand Nine Hundred Sixteen Dollars and Zero Cents ($1,355.916.00), and with an initial term period from “launch date” through twelve (12) months (the Agreement); and
WHEREAS, on September 1, 2023 the Parties entered into Amendment No. 1 to replace Schedule A, Project Terms and Scope of Work; and
WHEREAS, the Parties now wish to amend the Agreement to replace Schedule A -1, Project Terms and Scope of Work (Revised August 2023) and extend the agreement by twelve (12) months.

NOW THEREFORE, in consideration of the mutual covenants and conditions herein contained, the Parties agree to amend the Agreement as follows:

1. Schedule A -1, Project Terms and Scope of Work (Revised August 2023) is hereby deleted in its entirety and replaced with Schedule A -2, Project Terms and Scope of Work (Revised September 2023) attached hereto and incorporated herein by this reference .

2. The new term of this agreement is fro m September 12, 2022 through September 11 , 2024 .

3. All other provisions of the Agreement not amended by this Amendment No. 2 shall remain in full force and effect.

[SIGNATURES ON FOLLOWING PAGE]

DocuSign Envelope ID: FF061FC5-93AD-47D4-A2ED-E2593361D6A7

Amendment No. 2 to Subscription and Services Agreement with RideCo US Inc SIGNATURE PAGE TO AMENDMENT NO. 2

TO THE SUBSCRIPTION AND SERVICES AGREEMENT

WITH RIDECO US INC
FOR RIDECO’S DYNAMIC TRANSIT SYSTEM

IN WITNESS WHEREOF, the Parties have executed this Amendment No. 2 as of the date first written above.

CITY OF MILPITAS RIDECO US INC

Approved By:

______________________________ ______________________________ Ned Thomas, Acting City Manager Signature

______________________________ ______________________________ Date Name

Approved As To Form:

______________________________ ______________________________ Michael Mutalipassi, City Attorney Title

Approved: ______________________________
Date
______________________________
Lauren Lai, CPA, MPA
Finance Director/Risk Manager

Approved As to Content:

______________________________
Jay Lee, Interim Planning Director

DocuSign Envelope ID: FF061FC5-93AD-47D4-A2ED-E2593361D6A7 Sep-12-2023
Prem Gururajan, CEO
Director, Prem Gururajan
Sep-12-2023

Amendment No. 2 to Subscription and Services Agreement with RideCo US Inc SCHEDULE A-2

PROJECT TERMS AND SCOPE OF WORK
(Revised August 2023)

Project Term : 12 -months starting on the launch date to the passengers , September 12, 2022,After the initial 12-month term, the City will have a one -time option to extend the contract from one (1) to up to twelve (12) months. Future extensions will require an increment of twelve (12) months at a time for a total up to thirt y-six (36) months . The duration will be determined by mutual agreement by both parties and is subject to agreement of applicable terms including the appropriate Subscription and Services Fee.

Zone: Milpitas, CA
Service model: on-demand Point-to-Point Microtransit using virtual stops, within the Zone Vehicles: Approximately four (4) 6 -seat Dodge Caravan (or equivalent) minivans and three (3) ADA-accessible 4-seat Dodge Caravan (or equivalent) minivans. The actual number of vehicles scheduled to be in revenue operation will vary subject to day of week, time of day and passenger demand.

Service Hours: 7am-7pm Monday to Friday
Vehicle Revenue Hours: Approximately 21,840 vehicle revenue hours based on 7 vehicles with a minimum of 18,720 vehicle revenue hours wit h 6 vehicles for the initial Project Term; Subscription and Services Fee: $58.65 per vehicle revenue hour Purchase of bike racks and installation are not included in the pricing. Price estimates to be provided by Transit Operations Provider prior to purc hase and installation of bike racks. Should services and/or insurance requirements change, RideCo reserves the right to adjust the service fees for any changes.

Marketing Budget: approximately $75,000 including vehicle wraps and installation Budget for the initial Project Term not to exceed: $1,355,916 Float: $25,000
City and RideCo may, if mutually agreed upon, add additional hours of service, service area, target rider market, or vehicles in accordance with the terms of the Agreement.

Scope of Work:

Project Management, Training, Software Requirements, and Data Reporting:

1. Project management will be a continuous function and a key responsibility of RideCo.

RideCo will develop and maintain an overall project schedule to ensure milestones are met in an efficient manner

2. RideCo shall coordinate with City to refine and approve the service model, including specific stops, schedules, service coverage areas, and cost structure (including potential DocuSign Envelope ID: FF061FC5-93AD-47D4-A2ED-E2593361D6A7

Amendment No. 2 to Subscription and Services Agreement with RideCo US Inc subsidization).

3. RideCo shall ensure the adequate and complete tra ining of initial operators, dispatchers, operations manager(s), and City staff that are involved in the operation or monitoring of the service. Additional training sessions may be requested under Professional Services fee of $120 per hour.

4. RideCo will ens ure that the functions listed in Schedule “D” Software Functional Requirements are met.

5. RideCo and City will agree upon data reporting expectations and shall include daily ridership information, virtual stop locations, use of referral or promotional codes, qualitative data collected from riders to capture travel preferences, and other data as mutually agreed.

6. RideCo will work with City to coordinate a test run of both the software application and service prior to commencement of public revenue service opera tions.

7. RideCo will provide a standard daily KPI report, including data mutually agreed upon by the City and RideCo. Custom reporting is out of scope but may be requested under Professional Services fee of $120 per hour.

8. RideCo will review data dashboard wi th the City and transportation partners on weekly basis during the first month of revenue service operations and a monthly basis thereafter, during the Project Term.

9. RideCo will periodically provide City with any recommendations for changes in virtual stops, service hours, or promotions to ensure meeting project goals.

10. RideCo will provide city with a final report summarizing their market, operational findings, viability of long-term service, and recommendations. A presentation on the final report will be provided to city staff.

Branding and Marketing:

1. RideCo will brand the rider mobile application uniquely to the service. City will provide necessary graphics and content for RideCo to brand the application.

2. RideCo will advise the city in the marketing of the service to passengers, including providing examples of successful marketing materials from other client efforts.

3. RideCo will configure and manage referral and promotional codes throughout the duration of the Project.

4. RideCo, through its marketing sub contractor, will design graphics to be placed on the vehicles in accordance with specifications provided by the Transportation Operations Provider. Transportation Operations Provider will be responsible for having the graphics placed on the vehicles prior to commencement of vehicle revenue operations.

Vehicles and Drivers:

1. For the initial project term, the minimum number of vehicles in service is 6 vehicles.

2. Driver shift minimum is four (4) hours.

3. RideCo, through its subcontractor Transportation Operations Provider, will be DocuSign Envelope ID: FF061FC5-93AD-47D4-A2ED-E2593361D6A7

Amendment No. 2 to Subscription and Services Agreement with RideCo US Inc responsible for the acquisition, storage, fueling, and maintenance of the appropriate vehicles. Vehicles used in the performance of this contract shall be no more than five (5) years o ld and/or have no more than 300,000 miles during any time during the initial Project Term or subsequent renewals of this contract. Vehicle registration and vehicle identification numbers will serve as proof of age. Vehicles must meet all EPA standards.

All wheelchair-accessible vehicles must meet ADA (49 CFR Parts 37 and 38) standards.

4. RideCo, through its Transportation Operations Provider, will provide current California licensed drivers that meet the following criteria:
a. No more than two moving violations in the past three (3) years b. No at fault accidents or major violations (Driving Under the Influence or Driving While Intoxicated) in the past seven (7) years
c. Speak, write, and read English fluently
d. Successfully pass background checks annually which inclu de social security number verification, no sex offender, no government restricted lists, no county, state and federal court records, no criminal misdemeanor convictions within the past three (3) years related to the possession, sale or use of illegal drugs , and verification of past living history or other available public records.

5. RideCo, through its Transportation Operations Provider, will regularly screen drivers for legal and illegal substances via an independent medical agency in accordance with the U.S. Department of Transportation regulations.

6. RideCo, through its Transportation Operations Provider, will train drivers focused on customer service including the ability to:
a. Handle inquiries and/or complaints
b. Develop rapport and the ability to respond to an individual’s needs c. How to handle doubt, misunderstandings and objections

7. RideCo, through its Transportation Operations Provider, will provide road driver training to include:
a. Vehicle Familiarization Training
b. Tech Applications
c. Vehicle Inspection Tr aining
d. Onsite Local Knowledge and Culture Training
e. On Demand Route Training
f. Maintenance Protocol
g. Parking and Storage Locations
h. Lost & Found Protocol
Customer Service:

1. RideCo, through its subcontractor Transportation Operations Provider, will maintain customer service access through an operations center, during hours of revenue service operations. For those who are not able to access the service via the software application, DocuSign Envelope ID: FF061FC5-93AD-47D4-A2ED-E2593361D6A7

Amendment No. 2 to Subscription and Services Agreement with RideCo US Inc customers shall be able to call, during hours of revenue service operations, and book rides over the telephone and receive customer support including information about lost items.

DocuSign Envelope ID: FF061FC5-93AD-47D4-A2ED-E2593361D6A7

Rev 03/2022 Page 1 of 8

FIRST AMENDMENT TO THE FUNDING AGREEMENT

BETWEEN

CITY OF MILPITAS
AND

SANTA CLARA VALLEY TRANSPORTATION AUTHORITY
FOR

MILPITAS ONDEMAND

THIS FIRST AMENDMENT to the AGREEMENT (“FIRST AMENDMENT”) is between the CITY OF MILPITAS, referred to herein as “ CITY”, and the SANTA CLARA VALLEY TRANSPORTATION AUTHORITY, referred to herein as “VTA” as of the last date set forth in the signature block . Hereinafter, CITY and VTA may be individually referred to as “PARTY” or collectively referred to as “PARTIES”.

I. RECITALS

1. WHEREAS, on May 27, 2022, the CITY and VTA entered into an agreement titled “FUNDING

AGREEMENT BETWEEN CITY OF MILPITAS AND SANTA CLARA VALLEY TRANSPORTATION AUTHORITY FOR MILPITAS ONDEMAND” (“AGREEMENT”); and

2. WHEREAS, on August 4, 2022, VTA Board of Directors approved the updated program category guidelines for the nine 2016 Measure B Program Categories, including the TRANSIT OPS CATEGORY; and

3. WHEREAS, on January 13, 2023, the CITY requested to change the existing on-demand service from a hub-and-spoke service to a stop-to-stop service model; and

4. WHEREAS, on February 7, 2023, VTA 2016 Measure B program office reviewed the CITY’s supporting documentation and approved the CITY’s proposed service model change, effective February 1, 2023; and

5. WHEREAS, the PARTIES desire to amend the AGREEMENT to reflect the change in the PROJECT.

NOW, THEREFORE, the PARTIES agree to amend the AGREEMENT as follows:

II. AGREEMENT

1. ATTACHMENT A is amended, effective February 1, 2023, and restated in its entirety as set forth in the attached ATTACHMENT A-1.

2. ATTACHMENT D is amended and restated in its entirety as set forth in the attached ATTACHMENT D-

1. DocuSign Envelope ID: 018375FA-EE68-45BB-8348-1C060DCFF20A DocuSign Envelope ID: E5FC081B-9550-4747-BA94-045FFFB36240

Rev 03/2022 Page 2 of 8

3. Unless specifically defined herein, the capitalized terms used in this FIRST AMENDMENT have the meanings as defined in the AGREEMENT.

4. Except as herein modified, all provisions of the AGREEMENT, including any exhibits and subsequent amendments thereto, remain in full force and effect. All references to the AGREEMENT in this FIRST AMENDMENT refer to the AGREEMENT as amended unless otherwise specifically set forth or otherwise indicated by context.

5. In the event of any conflict between the provisions of this FIRST AMENDMENT and the provisions of the AGREEMENT, the provisions of this FIRST AMENDMENT will prevail. Whether or not specifically amended by this FIRST AMENDMENT, all of the terms and provisions of the AGREEMENT are amended to the extent necessary to give effect to the purpose and intent of this FIRST AMENDMENT.

6. If any provision of the AGREEMENT, as amended by this FIRST AMENDMENT, is held by a court of competent jurisdiction to be invalid, void, or unenforceable, the remaining provisions will continue in full force without being impaired or invalidated in any way.

Signatures of PARTIES on following page.

DocuSign Envelope ID: 018375FA-EE68-45BB-8348-1C060DCFF20A DocuSign Envelope ID: E5FC081B-9550-4747-BA94-045FFFB36240

Rev 03/2022 Page 3 of 8

IN WITNESS WHEREOF, the PARTIES have executed this FIRST AMENDMENT as of the last date set forth below.

Santa Clara Valley City of Milpitas
Transportation Authority

Carolyn M. Gonot Ned Thomas
General Manager/CEO Acting City Manager

Date Date

Approved as to Form: Approved as to Form:

Shannon Smyth-Mendoza
Deputy General Counsel

Michael Mutalipassi
City Attorney

Date Date

DocuSign Envelope ID: 018375FA-EE68-45BB-8348-1C060DCFF20A 8/10/2023
8/10/2023
8/14/2023
8/15/2023
DocuSign Envelope ID: E5FC081B-9550-4747-BA94-045FFFB36240

Rev 03/2022 Page 4 of 8

ATTACHMENT A-1
Service Parameters
(Effective February 1, 2023)

1. Service Span: Service runs Monday through Friday. Service hours match current VTA fixed bus routes in Milpitas and will change accordingly if VTA service hours in Milpitas change at any point in the future.

2. Service Coverage: City limit of Milpitas, as shown in Figure 1.

3. Routes: Service is on-demand point-to-point micro-transit service that has many virtual stops across the city limit of Milpitas. Vehicles may pick up passengers from anywhere within the service coverage area and may take the shortest route to the next stop on the ever-updating vehicle itinerary.

4. Infrastructure: Service operates with seven minivans, three of which will be fully ADA accessible.

Service vehicle accommodates bicycles on board.

5. Fares: $2.5 regular fares and $1 for disabled, low-income, or youth population.

6. Online App: Passengers can book trips through mobile and web applications. All service data is available through a real-time dashboard. The software allows riders to pay in a variety of ways including cash and credit/debit cards. The online app offers seat selection options for mobility- limited riders/wheelchair users as well as standard seat types for ambulatory passengers.

DocuSign Envelope ID: 018375FA-EE68-45BB-8348-1C060DCFF20A DocuSign Envelope ID: E5FC081B-9550-4747-BA94-045FFFB36240

Rev 03/2022 Page 5 of 8

Figure 1: Service Coverage Map

DocuSign Envelope ID: 018375FA-EE68-45BB-8348-1C060DCFF20A DocuSign Envelope ID: E5FC081B-9550-4747-BA94-045FFFB36240

Rev 03/2022 Page 6 of 8

ATTACHMENT D-1

2016 Measure B T ransit Operations Program Guidelines
[Revised and approved by VTA Board of Directors: August 4, 2022] The revenue from this program category will provide additional funds specifically for bus operations to serve vulnerable, underserved, and transit dependent populations throughout the county. The goals of the program category are to increase ridership, improve efficiency, enhance mobility services for seniors and disabled, and improve affordability for the underserved and vulnerable constituencies in the county. As VTA considers modifications to bus operations and routes to improve ridership and efficiencies, these funds may also be utilized to maintain and expand service to the most underserved and vulnerable populations. The funds may be used to increase core bus route service frequencies, extending hours of operations to early morning, evenings and weekends to improve mobility, safe access and affordability to residents that rely on bus service for critical transportation mobility needs. Attachment D describes the list of Candidate Projects and Programs.

Total Funding

7.94% of Program Tax Revenues
Program Type
Formula-based program
Distribution of Funds
• Funds will be allocated on a two-year cycle, in conjunction with the VTA Biennial Budget process.
• Funds are allocated on an annual basis, based on the application of the ballot- established ratio to the estimated Program Tax Revenue. The allocations are calculated in two steps:
o Multiplying the ballot-established ratio by the projected Program Tax Revenues for that fiscal year.
o Reconciling prior allocations, which were based on estimated Program Tax Revenues, with actual Program Tax Revenues (referred to as a “true-up process”). This true-up process will occur in the first fiscal year of each biennial budget cycle.
• The Transit Operations Program Category funding will be allocated for the following four sub-categories identified in 2016 Measure B Attachment D:
o Enhance Frequent Core Bus Network by increasing core bus route service frequencies, and expanding or adding additional evening, late night and weekend service.
o Expand mobility services and affordable fare programs for seniors, disabled, students and low-income riders.
o Support new/innovative transit service models to address first/last mile connections and transit services for the transit dependent, vulnerable DocuSign Envelope ID: 018375FA-EE68-45BB-8348-1C060DCFF20A DocuSign Envelope ID: E5FC081B-9550-4747-BA94-045FFFB36240

Rev 03/2022 Page 7 of 8

populations and paratransit users that is safe and accountable. o Improve amenities at bus stops to increase safety, security and access with lighting and access improvements.

The allocations for the four sub-categories are as follows:
2016 Measure B Transit Operations Program
Sub-category Funding Allocation
Frequent Core Bus Network 73%
Innovative Transit Service Models 8%
Affordable Fare Programs 15%
Bus Stop Amenities 4%
Implementation
• Only projects and programs currently listed on 2016 Measure B Attachment D are eligible.
• Enhanced Frequent Core Bus Network will directly fund VTA’s core bus network of services, maintain or increasing core bus route service frequencies, and expanding or adding evening, late night and weekend service.
• Fare Programs will directly fund VTA’s Transit Assistance Program (TAP) and reduced fares for youth.
• Innovative Transit Service Models (Competitive Grant) will support goals to address first/last mile connections.
o Only a public agency can serve as a project sponsor. Other entities must partner with a public agency to apply for a grant.
o The minimum grant award is $250,000.
o The maximum grant award per sponsoring agency can be no more than 50% of the total available funds per call for projects per cycle, unless the cycle is undersubscribed.
o The 2016 Measure B Program Office developed project criteria in conjunction with the VTA Technical Advisory Committee Capital Improvement Program Working Group and incorporated input from VTA committees. • Bus Stop Amenities will directly fund improvements at VTA’s bus stops. The bus stop improvements will be prioritized based on VTA’s Transit Passenger Environment Plan or subsequent plans and ongoing maintenance needs.

Requirements
• Innovative Transit Service Models Competitive Grant Program o Reporting requirements will be detailed in agreements executed with VTA for project funding.
o Funds will be distributed on a reimbursement basis.
• All capital projects must comply with VTA Complete Streets reporting requirements.
• All projects must comply with 2016 Measure B program oversight requirements.

DocuSign Envelope ID: 018375FA-EE68-45BB-8348-1C060DCFF20A DocuSign Envelope ID: E5FC081B-9550-4747-BA94-045FFFB36240

Rev 03/2022 Page 8 of 8

• All collateral material must comply with 2016 Measure B branding requirements.

DocuSign Envelope ID: 018375FA-EE68-45BB-8348-1C060DCFF20A DocuSign Envelope ID: E5FC081B-9550-4747-BA94-045FFFB36240

R
I
D
E
CO

SUBSCRIPTION AND
S
E
R
V
I
C
E
S

AGR
EE
M
E
NT

This
Subscription and
Services Agreement

(this “
Agreement
”)

is entered into on ________________ (the
“
Effective Date
”) by and between
Ride
C
o
US
Inc
.
, having its office at
10880 Wilshire Boulevard, Suite
1101, Los Angeles, CA 90024
("
RideCo
"), and
the
City of Milpitas, CA
, having its
principal address at
455 E. Calaveras Blvd. Milpitas, CA 95035
-
5411

(the "
City
").

RECITALS

A.

RideCo is a technology provider for
on
-
demand

transit

services
.

B.

City

wishes to implement a technology
-
driven transportation service and RideCo is willing to
provide access to RideCo’s
Dynamic
Transit System

(as defined below
)

on a license basis and
to coo
rdinate the provision
and delivery
o
f

transportation services
on the terms set out herein
(the “
Project
”).

N
O
W

THE
R
E
F
O
R
E
,

f
o
r

g
o
o
d

a
nd

v
a
l
u
a
b
l
e

c
o
n
s
i
d
e
r
a
t
i
o
n
,

t
he

r
e
c
e
i
pt

a
n
d

su
f
f
i
c
i
e
n
c
y

o
f

w
h
i
c
h

i
s
h
e
r
e
b
y

a
c
kno
w
l
e
dg
e
d

b
y

e
a
c
h

o
f

t
he

p
ar
t
i
e
s

h
e
r
e
t
o
,

i
t

i
s

a
g
r
ee
d

by

a
n
d

b
e
t
w
ee
n

t
he

p
ar
t
i
e
s

a
s

f
o
l
l
o
w
s
:

1. I
N
T
E
R
P
R
E
T
A
T
I
O
N

1 .
01 D
e
f
i
n
i
t
i
o
n
s:

I
n

t
h
i
s

A
g
r
ee
m
e
n
t
,

un
l
e
ss

t
h
e
r
e

i
s

s
o
m
e
t
h
i
ng

i
n

t
he

sub
j
ec
t

m
a
tt
e
r

o
r

c
o
n
t
e
xt
i
n
c
o
n
s
i
s
t
e
n
t

t
h
e
r
e
w
i
t
h
,

t
he

f
o
l
l
o
w
i
ng

t
e
r
m
s

s
h
a
l
l

h
a
ve

t
he

f
o
l
l
o
w
i
ng

m
e
a
n
i
n
g
s
:

“
Distributed
Soft
w
are
” means the RideCo passenger mobile application and driver mobile applications and any other software tools or components made available by RideCo for download under this Agreement
;

“
Dynamic Transit
System
”

means
RideCo’s

proprietary software prog
rams including
optimization algorithms, data analysis algorithms, web application, passenger mobile application, driver mobile application, dashboards, graphical user interface, all documentation and end user manuals
;

“
D
o
c
u
m
e
n
t
a
t
i
o
n
”

m
e
a
n
s

a
n
y

a
nd

a
l
l

o
f

t
he

f
o
ll
o
w
i
ng

t
h
a
t

a
r
e

p
r
o
v
i
d
e
d

b
y

Ri
d
e
C
o
,

i
n

a
ny
f
o
r
m
o
f

m
e
d
i
a
,

i
n

c
onn
ec
ti
on

w
i
t
h

t
he

A
g
r
ee
m
e
n
t

(
a
)

k
no
w
-
ho
w
,

p
r
o
p
r
i
e
t
ar
y

i
n
f
o
r
m
a
ti
on

a
nd
m
e
t
h
o
do
l
og
i
e
s,

d
o
c
u
m
e
n
t

t
e
m
p
l
a
t
e
s

a
n
d

b
e
st

p
r
a
c
t
i
c
e

gu
i
d
e
s;

(
b)

s
c
r
i
p
t
s

a
n
d

d
a
t
a

a
n
a
l
y
s
i
s

t
o
o
l
s;
(c
)

us
e
r

m
a
n
u
a
l
s

a
n
d

g
u
i
d
e
s,

t
h
a
t

e
xp
l
a
i
n

o
r

f
a
c
ili
t
a
t
e

t
h
e

u
s
e

o
f

t
he

S
o
f
t
w
ar
e
,

i
n
c
l
u
d
i
ng

a
l
l up
d
a
t
e
s

t
h
e
r
e
t
o
;

a
n
d

(
d)

d
a
t
a

s
h
e
e
t
s, sp
e
c
i
f
i
c
a
ti
o
n
s

a
n
d

o
t
h
e
r

t
e
c
h
n
i
c
a
l

d
o
c
u
m
e
n
t
s

a
nd

m
a
t
e
r
i
a
l
s
i
n

r
e
s
p
e
c
t

o
f

t
he

S
o
f
t
w
ar
e
;

“
M
a
i
n
t
e
n
a
n
c
e

a
n
d

S
upp
o
r
t

S
er
v
i
ce
s”

m
e
a
n
s

t
he

maintenance and support
s
e
r
v
i
c
e
s

p
r
ov
i
d
e
d

b
y

Ri
d
e
C
o

as further described

i
n

S
e
c
t
i
o
n

3 o
f

t
h
i
s

A
g
r
ee
m
e
n
t

and Schedule “B”
;

“Personal Data”
has the meaning given in Schedule “
C
”
;

“Pl
a
t
f
o
r
m

S
o
f
t
w
a
r
e
”

m
e
a
n
s

c
o
l
l
ec
ti
v
e
l
y

t
he

R
i
d
e
C
o

D
y
n
a
mi
c

T
r
a
n
s
i
t

S
y
s
t
e
m

(
D
T
S
)

c
l
o
u
d
p
l
a
t
f
o
r
m

t
e
c
hno
l
ogy

a
nd

u
nd
e
r
l
y
i
ng

so
f
t
w
ar
e
,

i
n
c
l
u
d
i
ng

i
t
s

dy
n
a
mi
c

r
o
u
ti
ng

t
e
c
hno
l
o
g
i
e
s
,

r
i
d
e
-

s
h
ar
i
ng
t
e
c
hno
l
o
g
i
e
s,

a
l
go
r
i
t
h
m
s,

i
m
p
l
e
m
e
n
t
a
ti
o
n
ar
c
h
i
t
e
c
t
u
r
e
s,

o
p
e
ra
t
i
o
n
s

d
a
s
h
b
o
ar
d
s,

us
e
r
i
n
t
e
r
f
a
c
e
s,

a
n
d

application programming interfaces (“
A
P
I
s
”)

t
o

t
h
i
r
d

p
ar
t
y

s
y
s
t
e
m
s
;

"
O
p
e
r
a
t
i
o
n
al

D
a
t
a
"

m
e
a
n
s

d
a
t
a

r
e
c
o
r
d
e
d

by

t
he
D
i
s
t
r
i
bu
t
e
d

S
o
f
t
w
ar
e

a
nd

p
r
e
s
e
n
t
e
d

t
h
r
o
ug
h
e
x
p
o
r
t

on

t
he

o
p
e
ra
t
i
o
n
s

d
a
s
h
b
o
ar
d

e
n
d
-
u
s
e
r

i
n
t
e
r
f
a
c
e
,

w
h
e
r
e

su
c
h

d
a
t
a

i
s

p
r
ov
i
d
e
d

b
y

City

o
r

p
a
s
s
e
ng
e
r
s

o
r

p
a
r
t
n
e
r

d
r
i
v
e
r
s

of

City
.

F
o
r

g
r
e
a
t
e
r

c
e
r
t
a
i
n
t
y
,

O
p
e
ra
t
i
o
n
a
l
D
a
t
a

i
n
c
l
u
d
e
s p
a
s
s
e
ng
e
r

r
i
de
b
oo
k
i
ng

i
n
f
o
r
m
a
t
i
on

(
o
r
i
g
i
n
,

d
e
s
ti
n
a
ti
o
n
,

t
i
m
e
,

p
a
y
m
e
n
t
,

s
t
a
t
us)

a
n
d

d
r
i
v
e
r
a
c
t
i
on
d
a
t
a

(
l
o
c
a
t
i
on

d
a
t
a
,

p
i
c
k
up
/
d
r
o
p
-
o
f
f

ti
m
e
s
)

ho
w
e
v
e
r

O
p
e
ra
t
i
o
n
a
l

D
a
t
a

d
o
e
s

n
o
t

i
n
c
l
u
d
e s
y
s
t
e
m
l
og

d
a
t
a

128
Item # C7.

DocuSignEnvelopeID:A30AA215-3F98-40A3-AC4A-2D2FA385168A May-26-2022

R
I
D
E
CO

SUBSCRIPTION AND
S
E
R
V
I
C
E
S

AGR
EE
M
E
NT

Page
2 of
23 o
r

a
n
y

o
t
h
e
r

d
a
t
a

t
h
a
t

i
s

no
t

p
r
ov
i
d
e
d

a
s

a
n

e
xp
o
r
t

t
o

a
n

e
n
d

u
s
e
r

t
h
r
o
ugh

t
h
e
o
p
e
ra
t
i
o
n
s

d
a
s
h
b
o
ar
d
e
n
d
-
u
s
e
r

i
n
t
e
r
f
ac
e
;

“Services”

means collectively the
provision of access to the
Software, Documentation,
associated
APIs

and interfaces to third party systems provided by RideCo

under this Agreement together
with the vehicular transportation services

provided by the Transportation Operations Provider and
Maintenance and Support Services all

as further described in
the sched
ules hereto
;

“Software”
means collectively the Distributed Software, Platform Software, and any interfaces between the two
;

"
Software Enhancements
" means an update
or upgrade
to the Distributed Software or to the
Platform Software
, which update or upgrade

may include

new product features that change the
character or structure of the
software

or its functional use or operation and will usually form part of an automatic update to the Software without any action being required from Customer ;

“Subscription and

Services Fee”
means the fees set forth in Schedule “
A
”
; and

“Transportation Operations Provider”

means
the
subcontract
or

that is contracted by RideCo
to provide drivers and vehicles for the
Project.

RideCo intends to subcontract to

subcontractor
selected by RideCo
per the
Measure B grant application

regarding the Project
.

1 .
02 S
c
h
e
d
u
l
e
s:

T
h
e

s
c
h
e
d
u
l
e
s

t
o

t
h
i
s

A
g
r
ee
m
e
nt

ar
e

s
e
t

f
o
r
t
h

a
s

f
o
l
l
o
w
s
:

Schedule “A”

-

Project

Terms
and Scope of Work

S
c
h
e
d
u
l
e

“
B
”

-

Service Level Agreement

S
c
h
e
d
u
l
e

“
C
”

-

P
e
r
so
n
a
l

D
a
t
a
P
r
o
t
e
c
t
i
on

U
nd
e
r
t
a
k
i
ng

S
c
h
e
d
u
l
e

“
D
”

-

Software Functional Requirements

Schedule “E”
-

Insurance Requirements

2. SERVICES

L
I
C
E
N
SE,
I
N
T
E
L
L
E
C
T
U
A
L

P
R
O
P
E
R
T
Y R
I
GH
T
S,

C
O
N
F
I
D
E
N
T
I
A
L
I
T
Y

2.01 Services.

During the term of the Project,

RideCo shall:

a)

provide and supply all necessary hardware and software to run the Project with the Dynamic
Transit System
;

b)

contract with a
Transportation Operations Provider
, acceptable to the City, that
(i)
will
supply

drivers and vehicles that meet applicable bylaws, insurance and indemnification
requirements

specified in this Agreement
, and regulations of the City;

and (ii) will agree
to the applicable terms of the Funding Agreement executed between t
he Santa Clara
Valley Transportation Authority and the City of Milpitas for this Project , including but
not limited to, compliance with applicable
requirements of state, federal, and local law
,
compliance with wage and hour laws, and
insurance and indemnity

requirements
;

c)

perform logistics activities involved in running the Service s
, including without limitation:

i.

the coordination of the dispatch, selection, scheduling, training and itinerary management for the
Transportation Operations Provider
,
vehicles and

drivers in
relation to the
Project
;

ii.

managing hours of
operation

and operating parameters

as defined in Schedule
“A”
;

129
Item # C7.

DocuSignEnvelopeID:A30AA215-3F98-40A3-AC4A-2D2FA385168A

R
I
D
E
CO

SUBSCRIPTION AND
S
E
R
V
I
C
E
S

AGR
EE
M
E
NT

Page
3 of
23 iii.

communicating itinerary information with passengers and drivers (digitally via the website, SMS, or the mobile app);

iv.

collecting fare p
ayments (“
Fare Payments
”) from passengers of the
ride
-
share
s
ervice, via credit card

(if applicable)
. The Fare Payments shall be reported in the
Invoice

(as such term is defined in Section

5.02 )
;
and

v.

utilizing the
Float (as defined in Section

5.03 below) to

pay costs involved in the
operation of drivers

and vehicles

on the Project
,

d
)

advise City of the assistance it requires from City in connection with the completion of its
responsibilities under this Agreement;

and

e)

complete the Project in a professional and competent manner by persons qualified and skilled in their occupations and the roles that they are required to perform hereunder, and in accordance with: (a) this Agr
eement; (b) industry standards; and (c) any requirements of law, as applicable
.

2.02 L
i
c
e
n
s
e

G
r
a
n
t
:

S
ub
j
ec
t

t
o

t
he

t
e
r
m
s

of

t
h
i
s

A
g
r
ee
m
e
n
t
,

R
i
d
e
C
o

g
ra
n
t
s

City

a

l
i
mi
t
e
d,
r
e
v
o
c
a
b
l
e
,

n
o
n
-
e
x
c
l
us
i
ve
a
nd

no
n
-
t
ra
n
s
f
e
ra
b
l
e
l
i
c
e
n
s
e
t
o

a
cc
e
ss

a
n
d

use

t
he
Dynamic
Transit
System

i
n

t
he
g
e
o
gra
ph
i
c area identified

in
Schedule “
A”
.

T
h
e
D
i
s
t
r
i
bu
t
e
d

S
o
f
t
w
ar
e

m
a
y

on
l
y

b
e us
e
d

i
n

c
o
m
b
i
n
a
ti
o
n

w
i
t
h

t
he

A
pp
r
ov
e
d

E
q
u
i
p
m
e
n
t/
T
h
i
r
d

P
a
r
t
y

S
o
f
t
w
ar
e
.

R
i
d
e
C
o

o
r

i
t
s

a
g
e
n
t
s,
r
e
s
e
l
l
e
r
s

o
r

d
i
s
t
r
i
bu
t
o
r
s

m
a
y

r
e
l
e
a
s
e

f
r
om

ti
m
e

t
o

tim
e

t
o

City

a
t

n
o

a
dd
i
t
i
o
n
a
l

c
h
ar
ge
d
u
r
i
ng

t
he
t
e
r
m

o
f

t
h
i
s

A
g
r
ee
m
e
n
t
,

s
o
f
t
w
ar
e

bug

f
i
x
e
s

a
n
d

p
a
t
c
h
e
s

a
nd

su
c
h

r
e
l
e
a
s
e
s

s
h
a
l
l

b
e
c
o
n
s
i
d
e
r
e
d

“
S
o
f
t
w
ar
e
”

h
e
r
e
u
nd
e
r

a
n
d

sub
j
ec
t

t
o

t
he
t
e
r
m
s

o
f

t
h
i
s

A
g
r
ee
m
e
nt

un
l
e
ss

o
t
h
e
r
w
i
s
e
sp
e
c
i
f
i
e
d

b
y

Ri
d
e
C
o
.

2.03 R
e
s
t
r
i
c
t
i
o
n
s

&

E
n
d
U
s
e
r
T
e
r
m
s
:

a)

R
e
s
t
r
i
c
ti
on
s
.

Ex
c
e
pt

a
s

o
t
h
e
r
w
i
s
e

e
xp
r
e
s
sl
y

p
e
r
m
i
t
t
e
d

i
n

t
h
i
s

A
g
r
ee
m
e
n
t
,

City

s
h
a
l
l

n
o
t
,

a
n
d

s
h
a
l
l

n
o
t

e
n
c
o
u
ra
ge
a
n
y

t
h
i
r
d

p
ar
t
y

t
o
:

(
i
)

c
us
t
o
mi
z
e
,

m
od
i
f
y

o
r

c
r
e
a
t
e
a
n
y

d
e
r
i
v
a
ti
ve

w
o
r
k
s

o
f

t
he

Services
;

(
ii
)

d
ec
o
m
p
i
l
e
,

d
i
s
a
s
s
e
m
b
l
e
,

r
e
v
e
r
s
e
e
ng
i
n
e
e
r
,
o
r

o
t
h
e
r
w
i
s
e

a
tt
e
m
pt

t
o

d
e
r
i
ve

t
he

s
o
u
rc
e

c
ode

f
o
r

t
h
e

S
o
f
t
w
ar
e

(
e
x
c
e
pt

t
o

t
h
e
e
x
t
e
n
t

a
pp
li
c
a
b
l
e

l
a
w
s

sp
ec
i
f
i
c
a
l
l
y p
r
o
h
i
b
i
t

su
c
h
r
e
s
t
r
i
c
ti
o
n
)
;

(
iii
)

r
e
m
ove

o
r

a
l
t
e
r

a
ny
t
r
a
d
e
m
ar
k
,

l
og
o
,

c
o
p
y
r
i
g
h
t

o
r

o
t
h
e
r

p
r
o
p
r
i
e
t
ar
y n
o
t
i
c
e
s
,

l
e
g
e
n
d
s,

sy
m
b
o
l
s

o
r

l
a
b
e
l
s

i
n
t
he

D
i
s
t
r
i
bu
t
e
d

S
o
f
t
w
ar
e
;

(
iv
)

pub
l
i
s
h

a
ny

r
e
s
u
l
t
s

o
f

b
e
n
c
h
m
ar
k

t
e
s
t
s

r
un

on

t
he

S
o
f
t
w
ar
e
t
o

a

t
h
i
r
d

p
a
r
t
y

w
i
t
h
o
ut

R
i
d
e
C
o’
s

p
r
i
o
r

w
r
i
tt
e
n

c
o
n
s
e
n
t
;

(
v
)

r
e
d
i
s
t
r
i
bu
t
e
,
e
n
c
u
m
b
e
r
, s
e
l
l
,
r
e
n
t
,

l
e
a
s
e
,

su
b
-
l
i
c
e
n
s
e

o
r

o
t
h
e
r
w
i
s
e
t
ra
n
s
f
e
r

r
i
g
h
t
s

t
o

t
he

Services
;

(
vi
)

c
o
p
y
,
r
e
p
r
o
d
u
c
e
,

d
i
s
t
r
i
bu
t
e
,

m
o
d
i
f
y

o
r

i
n

a
ny

o
t
h
e
r

m
a
nn
e
r

dup
l
i
c
a
t
e

t
he
S
o
f
t
w
ar
e
,

i
n

w
ho
l
e
o
r

i
n p
ar
t

a
n
d

City

m
a
y

n
o
t

c
o
p
y
a
ny

w
r
i
t
t
e
n
m
a
t
e
r
i
a
l
s

(
e
x
c
e
pt

f
o
r

t
ra
i
n
i
n
g
m
a
t
e
r
i
a
l
s

a
nd

f
o
r

i
n
t
e
r
n
a
l

u
s
e
)

a
cc
o
m
p
a
ny
i
ng

a
n
y

p
o
r
t
i
on

o
f

t
he
Services

un
l
e
ss

sp
ec
i
f
i
c
a
l
l
y

a
u
t
h
o
r
i
z
e
d

i
n

w
r
i
ti
ng

t
o

do

so

by

Ri
d
e
C
o
.

City

s
h
a
l
l

n
o
t

a
c
c
e
ss
t
he

Services

i
n

o
r
d
e
r

to

bu
i
l
d

a
c
o
m
p
e
t
i
ti
ve

p
r
od
u
c
t

o
r

s
e
r
v
i
c
e

o
r

to

c
o
p
y
a
n
y

i
d
e
a
s,

f
e
a
t
u
r
e
s,

f
u
n
c
ti
o
n
s

o
r

g
ra
p
h
i
c
s

o
f

t
he
Dynamic
Transit
System

or the
Documentation
.

F
o
r

g
r
e
a
t
e
r
c
e
r
t
a
i
n
t
y
,

City

w
i
l
l

n
o
t

be

i
n

b
r
e
a
c
h

o
f

t
h
i
s

S
ec
ti
on

2.03 i
f

City

i
nd
e
p
e
nd
e
n
t
l
y d
e
v
e
l
o
ps

a

c
o
m
p
e
ti
ng

p
r
od
u
c
t

o
r

s
e
r
v
i
c
e

w
i
t
h
o
ut

use
o
r

r
e
f
e
r
e
n
c
e
t
o

R
i
d
e
C
o
’s
C
o
n
f
i
d
e
n
t
i
a
l

I
n
f
o
r
m
a
ti
on
.

b)

End

U
s
e
r
s
.

RideCo and its subcontractors

s
h
a
l
l

e
n
su
r
e

t
h
a
t

e
nd

u
s
e
r
s

a
g
r
e
e

t
o

a
pp
r
o
p
r
i
a
t
e

t
e
r
m
s

o
f

s
e
r
v
i
c
e
a
n
d

p
r
i
v
ac
y

po
l
i
c
y

i
n

a
c
c
o
r
d
a
n
c
e
w
i
t
h

r
e
q
u
i
r
e
m
e
n
t
s

o
f

a
pp
li
c
a
b
l
e

l
a
w

b
e
f
o
r
e

us
i
ng

t
he
S
e
r
v
i
c
e
s
.

Ri
d
e
C
o

w
i
l
l

i
n
f
o
r
m

e
nd us
e
r
s
t
h
a
t

t
h
e

t
ra
n
sp
o
r
t
a
t
i
on

s
e
r
v
i
c
e
s

ar
e

p
r
o
v
i
d
e
d

on b e half of t he
City

by

the Transportation Operations Provider
.

2.04 R
i
d
e
C
o

I
nt
e
l
l
e
ct
u
al

P
r
o
p
e
rt
y:

Ri
d
e
C
o

r
e
t
a
i
n
s

a
l
l

r
i
gh
t
,
t
i
tl
e

a
nd

i
n
t
e
r
e
st

i
n

a
nd

t
o

t
he

Dynamic
Transit System

i
n
c
l
u
d
i
ng

a
l
l

D
o
c
u
m
e
n
t
a
ti
o
n
,

a
l
l

i
n
t
e
ll
e
c
t
u
a
l

p
r
o
p
e
r
t
y

r
i
g
h
t
s

i
n

t
he
S
o
f
t
w
ar
e

a
nd

a
l
l
c
o
p
i
e
s

a
nd

d
e
r
i
v
a
t
i
ve

w
o
r
k
s

t
h
e
r
e
o
f
.

City

a
c
kno
w
l
e
dg
e
s

a
nd

a
g
r
ee
s

t
h
a
t

t
he
Dynamic
Transit System
,

a
nd

a
l
l

i
n
t
e
ll
ec
t
u
a
l

p
r
o
p
e
r
t
y

r
i
g
h
t
s

t
h
e
r
e
i
n

(
i
n
c
l
u
d
i
n
g
w
i
t
h
o
ut

li
mi
t
a
t
i
o
n
,

130
Item # C7.

DocuSignEnvelopeID:A30AA215-3F98-40A3-AC4A-2D2FA385168A

R
I
D
E
CO

SUBSCRIPTION AND
S
E
R
V
I
C
E
S

AGR
EE
M
E
NT

Page
4 of
23 c
o
p
y
r
i
g
h
t
s,

p
a
t
e
n
t
s,

t
r
a
de s
e
c
r
e
t
s,

t
ra
d
e
m
ar
k
s,

m
o
ra
l

r
i
gh
t
s

a
n
d

o
t
h
e
r
i
n
t
e
ll
ec
t
u
a
l

p
r
o
p
e
r
t
y

r
i
g
h
t
s,
i
n

a
nd

t
o

t
he

Dynamic
Transit System

a
n
d

a
l
l
m
od
i
f
i
c
a
t
i
o
n
s,

c
h
a
ng
e
s,

e
n
h
a
n
c
e
m
e
n
t
s,

o
r

a
d
d
i
ti
o
n
s

t
h
e
r
e
t
o)

a
n
d

a
l
l

i
n
t
e
ll
e
c
t
u
a
l

p
r
o
p
e
r
t
y

r
i
g
h
t
s
r
e
l
a
ti
ng

t
o

t
he

p
r
ov
i
s
i
on

o
f

p
r
o
f
e
s
s
i
o
n
a
l

s
e
r
v
i
c
e
s,
fee
d
b
a
c
k
,
t
e
c
h
n
i
c
a
l

supp
o
r
t
,
m
a
i
n
t
e
na
n
c
e

a
nd
o
t
h
e
r

supp
o
r
t

i
f

a
ny
,

(
c
o
ll
ec
ti
v
e
l
y
,

“
R
i
d
e
C
o

I
P
”
)
,

a
r
e

o
w
n
e
d

o
r

l
i
c
e
n
s
e
d

b
y

R
i
d
e
C
o
.

T
o

t
h
e
e
x
t
e
n
t

City

a
c
q
u
i
r
e
s

r
i
g
h
t
s

i
n

t
he

Ri
d
e
C
o

I
P
,

City

a
s
s
i
g
n
s

su
c
h

r
i
g
h
t
s

t
o

R
i
d
e
C
o

a
nd
w
a
i
v
e
s

a
n
y

m
o
ra
l

r
i
gh
t
s

i
t

m
a
y

h
a
ve

i
n

t
he

Ri
d
e
C
o

I
P

t
o

a
n
d

i
n

f
a
vo
r

o
f

R
i
d
e
C
o
.

N
o
t
h
i
ng

i
n
t
h
i
s

A
g
r
ee
m
e
nt

g
i
v
e
s

City

a
n
y

r
i
g
h
t
,

t
i
tl
e

o
r

i
n
t
e
r
e
st

i
n
,

t
o

o
r

und
e
r

a
ny

o
f

t
he
Dynamic
Transit System

o
r

a
n
y

i
n
t
e
l
l
ec
t
u
a
l

p
r
o
p
e
r
t
y

r
i
g
h
t
s

t
h
e
r
e
i
n

(
i
n
c
l
u
d
i
ng
w
i
t
h
o
ut

li
mi
t
a
ti
on

p
a
t
e
n
t

r
i
g
h
t
s)

o
r

a
r
i
s
i
n
g

pu
r
s
u
a
n
t

t
o

p
r
o
f
e
s
si
o
n
a
l

s
e
r
v
i
c
e
s,

p
r
od
u
c
t

f
ee
d
b
a
c
k
,
t
e
c
hn
i
c
a
l

supp
o
r
t

a
n
d

o
t
h
e
r

supp
o
r
t
.

2.05 O
p
er
a
t
i
o
n
al

D
a
t
a
:

A
s

b
e
t
w
ee
n

City

a
nd

R
i
d
e
C
o
,

City

w
il
l

o
w
n

t
he

O
p
e
ra
ti
o
n
a
l
D
a
t
a

from
the Project

and City acknowledges and agrees that
R
i
d
e
C
o

i
s

n
o
t

r
e
sp
o
n
s
i
b
l
e
f
o
r

a
n
y
li
a
b
il
i
t
y

a
r
i
s
i
n
g

o
ut

o
f

t
he
c
o
ll
e
c
t
i
on
,

r
e
t
e
n
ti
o
n
,

us
e
,

o
p
e
ra
t
i
on

a
nd

d
i
s
c
l
o
su
r
e by

City

of
O
p
e
ra
t
i
o
n
a
l

D
a
t
a
.

S
ub
j
e
c
t

t
o

t
he

p
e
r
so
n
a
l

d
a
t
a

p
r
o
t
e
c
t
i
o
n

u
nd
e
r
t
a
k
i
n
g
s

s
e
t

o
ut

i
n

S
c
h
e
d
ule

“
C
”
,

City

h
e
r
e
b
y

g
ra
n
t
s

t
o

R
i
d
e
C
o

f
o
r

t
he

d
u
ra
t
i
on

o
f

t
h
i
s

A
g
r
ee
m
e
nt

a

w
o
r
l
d
w
i
de

a
nd

r
o
y
a
l
t
y
-
f
r
e
e

r
i
ght
a
n
d

l
i
c
e
n
s
e
t
o

a
cc
e
ss

a
n
d

use

t
he
O
p
e
ra
t
i
on
a
l

D
a
t
a

f
o
r

t
h
e s
o
l
e pu
r
p
o
s
e
s

o
f
:

(
i
)

p
r
o
v
i
d
i
ng

t
h
e
Services

t
o

City
,

(
ii
)

a
s
s
e
s
si
ng

t
he

p
e
rf
o
r
m
a
n
c
e

o
f

t
he

Services
;

a
n
d

(
iii
)
c
r
e
a
ti
ng

P
a
tt
e
r
n

D
a
t
a

(
a
s

d
ef
i
n
e
d

i
n

S
ec
ti
on

2.06 b
e
l
o
w
)
.

City

i
s

n
o
t

e
n
t
i
tl
e
d

t
o

r
e
c
e
i
v
e
a
n
y

c
o
m
p
e
n
s
a
ti
on

o
r

r
e
-
i
m
bu
r
s
e
m
e
nt

o
f

a
n
y

k
i
nd

f
r
om

R
i
d
e
C
o

f
o
r

use

o
f

s
a
i
d

O
p
e
ra
t
i
o
n
a
l

D
a
t
a
. Ex
c
e
pt

a
s

o
t
h
e
r
w
i
s
e

e
xp
r
e
s
s
l
y

p
e
r
mi
tt
e
d

i
n

t
h
i
s

A
g
r
ee
m
e
n
t
,

R
i
d
e
C
o

do
e
s

n
o
t

c
l
a
i
m
a
ny

r
i
g
h
t
,
t
i
tl
e
o
r

i
n
t
e
r
e
st

i
n

t
he

O
p
e
ra
t
i
o
n
a
l

D
a
t
a
.

2.06 P
er
s
o
n
al

D
a
t
a

P
r
o
t
ec
t
i
o
n

U
n
d
er
t
a
k
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