Agenda packet — Modesto City Council, March 10, 2026 (part 4 of 6)

September 10, 2024, the Purchasing Division issued RFP 2324-21, On-Call Hazardous Waste and Biohazardous Waste Remediation, on the City’s PlanetBids public bidding website under various commodity codes. Prospective bidders were notified online and via email of the bid opportunity. Thirty-three companies downloaded the RFP document from PlanetBids.

On October 8, 2024, bids were formally opened by the City Clerk and broadcast via Microsoft Teams Livestream. Two (2) chose to respond, no local bids were received. Based on providing the lowest responsive and responsible proposal, City staff recommended to award the On-Call Hazardous Waste and Biohazardous Waste Remediation services to GrayMar Environmental Services, LLC Moses Lake, WA as primary, and Clean Harbor Environmental Services, Inc.

Norwell, MA as secondary for a two (2) year agreement with three (3) one-year extension options for a total estimated annual amount of $276,084 and $1,380,422 over five (5) years.

Staff is requesting to give the Director of Finance the approval to adjust the agreement totals between vendors based on availability and department needs.

To ensure continued service to the City, contracts may be awarded to more than one contractor to provide backup if the primary contractor is unable to meet the City’s needs. A secondary contractor may be awarded a specific job if the primary contractor is unable to perform the service, unable to complete the specific job within the time frame required by the City, or unable to maintain acceptable quality standards required by the City.

In the event that City operations require the use of emergency clean up or spill mitigation services, an annual amount of $40,000 will be allocated for emergency purposes.

Modesto Municipal Code Section 8.3.203 generally requires all purchases which meet or exceed $100,000 for material, equipment, or contractual services to follow formal bid procedures. An Award of Proposal and Agreements for On-Call Hazardous Waste and Biohazardous Waste Remediation for citywide use to GrayMar Environmental Services, LLC Moses Lake, WA, and Clean Harbor Environmental Services, Inc., Norwell, MA conforms to the Modesto Municipal Code because the city complied with the formal bid procedures, and both GrayMar Environmental Services, LLC Moses Lake, WA and Clean Harbor Environmental Services, Inc., Norwell, MA were the highest ranked proposals based on the evaluation criteria.

FISCAL IMPACT:

The table below shows the projected combined spending for both vendors, with the first two years fixed and a 6.2% increase annually in years three through five.

Agreement Year Combined Total
Year 1 $260,000
Year 2 $260,000
Year 3 $273,020
Year 4 $286,854
Year 5 $300,548
Grand Total 1,380,422
Estimated expenditures are budgeted in the following department funds:
 Utilities
o Water Fund (4100-45020/45040-53300)
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City Council, March 10, 2026
On-Call Hazardous Waste and Biohazardous Waste Remediation Agreements

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o Wastewater Fund (4210-44313-53150)
o Storm Drain Fund (4480-44111-53300)
 Solid Waste Operation Fund (4891-56010-53300)
 PRN Operations General Fund (0100-35220-53300)
 MPD General Fund/Support Division/ Professional Services (0100-19420-53300)  MFD General Fund (0100-18610-53150)
 Miscellaneous Funds as needed
 Emergency Clean Up Services as needed
Projected Expenditures
DEPT - Fund Year 1 Year 2 Year 3 Year 4 Year 5 Total
UTL - Water $10,000 $10,000 $10,620 $11,279 $11,979 $53,878 UTL - Wastewater $100,000 $100,000 $106,200 $112,790 $119,790 $538,780 PW – Solid Waste $30,000 $30,000 $31,860 $33,835 $35,933 $161,628 PRN – Park Ops $50,000 $50,000 $53,100 $56,392 $58,888 $268,380 Gen Fund – MPD $10,000 $10,000 $10,620 $11,279 $11,979 $53,878 Gen Fund - MFD $10,000 $10,000 $10,620 $11,279 $11,979 $53,878 Misc - Divisions $10,000 $10,000 $10,000 $10,000 $10,000 $50,000 Emergency Clean
Up Services
$40,000 $40,000 $40,000 $40,000 $40,000 $200,000
Total $260,000 $260,000 $273,020 $286,854 $300,548 $1,380,422 COMMITTEE RECOMMENDATION:

This item was presented to the Finance Committee on February 23, 2026, and the Committee recommended forwarding the item to Council for approval.

RECOMMENDED COUNCIL ACTION:

Staff Recommendations:

Resolution approving the Award of Proposal and Agreements for On-Call Hazardous Waste and Biohazardous Waste Remediation services to GrayMar Environmental Services, LLC Moses Lake, WA, and Clean Harbor Environmental Services, Inc., Norwell, MA, for two (2) year agreement with three (3) one-year extension options, for an estimated annual combined amount of $276,084 and a total combined amount not to exceed $1,380,422 over five (5) years; and authorizing the Director of Finance to adjust agreement totals between vendors based on contractor’s availability and department’s needs, ensuring the combined total amount does not change and authorizing the City Manager, or his designee, to execute the Agreements.

Approved by:

DeAnna Christensen, Director of Finance
Joseph P. Lopez, City Manager
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On-Call Hazardous Waste and Biohazardous Waste Remediation Agreements

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Attachments:

1. Resolution

2. Agreement – GrayMar Environmental Services & Attachment A

3. Agreement – Clean Harbor Environmental Services & Attachment A

4. Exhibit B – Bid Submittal – GrayMar Environmental Services

5. Exhibit B – Bid Submittal – Clean Harbor Environmental Services

6. Exhibit C – RFP 2324-21

7. Scoring Abstract – RFP 2324-21

8. Levine Act Form – GrayMar Environmental Services

9. Levine Act Form – Clean Harbor Environmental Services #14..
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03/10/2026/FIN/DLove/Item X 1 2026-XX

MODESTO CITY COUNCIL
RESOLUTION NO. 2026-

RESOLUTION APPROVING THE AWARD OF PROPOSAL AND

AGREEMENTS FOR ON-CALL HAZARDOUS WASTE AND BIOHAZARDOUS

WASTE REMEDIATION SERVICES TO GRAYMAR ENVIRONMENTAL

SERVICES, LLC MOSES LAKE, WA AND CLEAN HARBOR
ENVIRONMENTAL SERVICES, INC. NORWELL, MA, FOR TWO (2) YEAR AGREEMENT WITH THREE (3) ONE-YEAR EXTENTION OPTIONS, FOR AN ESTIMATED ANNUAL COMBINED AMOUNT OF $276,084 AND A TOTAL COMBINED AMOUNT NOT TO EXCEED $1,380,422 OVER FIVE (5) YEARS;

AND AUTHORIZNG THE DIRECTOR OF FINANCE TO ADJUST
AGREEMENT TOTALS BETWEEN VENDORS BASED ON CONTRACTOR’S
AVAILABILITY AND DEPARTMENT’S NEEDS, ENSURING THE COMBINED

TOTAL AMOUNT DOES NOT CHANGE AND AUTHORIZING THE CITY

MANAGER, OR HIS DESIGNEE TO EXECUTE THE AGREEMENTS
WHEREAS, a hazardous waste and biohazardous waste contractor is needed to clean up and dispose of hazardous and biohazardous waste spills in the public right-ofway as a result of automobile accidents, chemical release, abandoned hazardous material, or other events that are too large or too hazardous for the City to properly mitigate, and WHEREAS, on August 6, 2014, by Resolution No. 2014-297, City Council approved the award of proposal for Hazardous Waste Spill Clean Up Services for the Wastewater Division for a two-year agreement to Advanced Chemical Transport of Merced, California with three (3) one-year extension options for an estimated annual cost of $15,000 and a total combined cost not to exceed $75,000 over five years, and WHEREAS, on June 19, 2023, the City Manager authorized the Purchasing Manager to solicit the procurement for On-Call Hazardous and Biohazardous Waste Remediation, and
WHEREAS, on September 10, 2024, the Purchasing Division issued Request for Proposal (RFP) 2324-21 for On-Call Hazardous and Biohazardous Waste Remediation on the City’s PlanetBids public bidding website under various commodity codes, and #14..
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03/10/2026/FIN/DLove/Item X 2 2026-XX
WHEREAS, on October 8, 2024, bids were formally opened in the City Clerk’s office and two (2) chose to respond, there were no local bids received, and WHEREAS, Modesto Municipal Code Section 8-3.203 generally requires all purchases which meet or exceed $100,000 for material, equipment, or contractual services to follow the formal bid procedures. An Award of Proposal and Agreements for On-Call Hazardous Waste and Biohazardous Waste Remediation services to GrayMar Environmental Services, LLC Moses Lake, WA, and Clean Harbor Environmental Services, Inc., Norwell, MA conforms to Modesto Municipal Code because the City complied with the formal bid procedures and GrayMar Environmental Services, LLC Moses Lake, WA and Clean Harbor Environmental Services, Inc., Norwell, MA were the highest ranked proposals based on the evaluation criteria.

NOW, THEREFORE, BE IT RESOLVED by the Council of the City of Modesto that it hereby approves an Agreement for On-Call Hazardous Waste and Biohazardous Waste Remediation services to GrayMar Environmental Services, LLC Moses Lake, WA, and Clean Harbor Environmental Services, Inc., Norwell, MA, for two (2) year agreement with three (3) one-year extension options, for an estimated annual combined amount of $276,084 and a total combined amount not to exceed $1,380,422 over five (5) years.

BE IT FURTHER RESOLVED authorizing the Director of Finance to adjust agreement totals between vendors based on contractor’s availability and department’s needs, ensuring the combined total amount does not change.

BE IT FURTHER RESOLVED that the City Manager, or his designee, is hereby authorized to execute the Agreement in a form approved by the City Attorney. #14..
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03/10/2026/FIN/DLove/Item X 3 2026-XX
The foregoing resolution was introduced at a regular meeting of the Council of the City of Modesto held on the 10th day of March, 2026, by ______________________, who moved its adoption, which motion being duly seconded by ____________________, was upon roll call carried and the resolution adopted by the following vote:

AYES: Councilmembers:
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03/10/2026/FIN/DLove/Item X 4 2026-XX
NOES: Councilmembers:

ABSENT: Councilmembers:

ATTEST: _____________________________________
DIANE NAYARES-PEREZ, CMC, City Clerk
(SEAL)
APPROVED AS TO FORM:

BY: ____________________________________
JOSE M. SANCHEZ, City Attorney
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ANNUAL AGREEMENT – ON CALL HAZARDOUS WASTE AND BIOHAZARDOUS WASTE REMEDIATION SERVICES #296018
This agreement, hereinafter called AGREEMENT, made and entered into in the City of Modesto, State of California, this ______ day of ______________, 2026, by and between the City of Modesto, a municipal corporation of the State of California, hereinafter called CITY, and GrayMar Environmental Services, LLC, a Limited Liability Company in Washington, hereinafter called CONTRACTOR.

W I T N E S E T H:

WHEREAS, the Modesto City Council adopted Resolution No. 2026-________ authorizing the Award of Bid and agreement for On-Call Hazardous Waste and Biohazardous Waste Remediation Services to CONTRACTOR, attached hereto as Exhibit “A” and made a part hereof, and
WHEREAS, the CONTRACTOR provided a responsive and responsible submittal that best meets the CITY needs, attached hereto as Exhibit “B” and made a part hereof, and #14..
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WHEREAS, the CITY and CONTRACTOR shall enter into an agreement for OnCall Hazardous Waste and Biohazardous Waste Remediation Services as described in RFP 2324- 21, attached hereto as Exhibit “C” and made a part hereof (hereinafter called RFP).

NOW, THEREFORE, the parties hereto mutually agree as follows:

1. THE WORK:
a) CONTRACTOR shall furnish all labor, materials, equipment, fuel, tools, licenses, bonds and
insurance necessary to perform and complete the required work as specified in Exhibit “C”, and in strict accordance with the conditions of the complete AGREEMENT. b) CONTRACTOR shall do and perform the work contemplated hereby in a good workmanlike manner under the direction of and to the satisfaction of the CITY Representative. c) CONTRACTOR shall maintain proper insurance with the
CITY for the duration of the AGREEMENT.
d) CONTRACTOR shall maintain a CITY business license for the duration of the AGREEMENT.
e) CONTRACTOR shall furnish said services at the following AGREEMENT rates for an estimated annual amount $220,868. The total amount paid by CITY to CONTRACTOR over the full term of the AGREEMENT shall not exceed $1,104,338. Unless the services provided are for a lump sum or flat fee, fees for work performed by CONTRACTOR on an hourly basis shall not exceed the amounts shown on Bid attached hereto as Exhibit B.

AGREEMENT PRICING
Referenced in Attachment A
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3. CITY REPRESENTATIVE:

Division Contact:

Utilities – Wastewater – Duane Becker, (209) 577-6248, [email protected] Utilities – Water - Manuel Martinez, (209) 342-4592, [email protected] Public Works – Solid Waste – Kolton Pacheco, (209) 577-5493, [email protected]
Public Works – Park Ops – Kelly Gallagher, (209) 342-2270, [email protected]
Police Department – Jeremy Dayton, (209) 652-1067, [email protected] Fire Department – Megan Lee, (209) 985-1921, [email protected] Purchasing Contact:

Melvin Rosal, Buyer, (209) 577-5420, [email protected] The CITY Representative is not authorized to commit the CITY to changes in specifications, requirements, or scope of work, changes in price(s), period of performance or delivery date(s) or method of shipment. Changes of a contractual or business nature shall be effective only by written change to the AGREEMENT, issued by the City of Modesto, Purchasing Division.

4. CONTRACTOR CONTACT:

Patricia Doss, (856) 689-1701, [email protected]

5. TERM OF AGREEMENT:
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The term of the AGREEMENT shall be for a period of two (2) years, with three (3) one-year extension options at the sole discretion of CITY, for a total of up to five (5) years.

Year 1: April 1, 2026 through March 31, 2027
Year 2: April 1, 2027 through March 31, 2028
Year 3: April 1, 2028 through March 31, 2029
Year 4: April 1, 2029 through March 31, 2030
Year 5: April 1, 2030 through March 31, 2031
Pricing as set forth in Section 1.e. above shall remain firm for the first two (2) years of the AGREEMENT.

Price increases for any subsequent AGREEMENT years following the second year, shall not exceed the percentage change in the Consumer Price Index (CPI) for the City of Modesto West Urban Area in any one AGREEMENT year, and shall be negotiated through the Purchasing Division. Requests for price increases shall be submitted by CONTRACTOR in writing, ninety (90) days prior to the annual anniversary date of the AGREEMENT to be effective for the subsequent year.

6. LIABILITY INSURANCE:

Contractor shall procure and maintain for the duration of the contract insurance against claims for injuries to persons or damages to property which may arise from or in connection with the performance of the work hereunder and the results of that work by the Contractor, his agents, representatives, employees or subcontractors.

MINIMUM SCOPE AND LIMIT OF INSURANCE
Coverage shall be at least as broad as:
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1. Commercial General Liability (CGL): Insurance Services Office Form CG 00 01 covering CGL on an “occurrence” basis, including products and completed operations, property damage, bodily injury and personal & advertising injury with limits no less than $2,000,000 per occurrence. If a general aggregate limit applies, either the general aggregate limit shall apply separately to this project/location (ISO CG 25 03 or 25 04) or the general aggregate limit shall be twice the required occurrence limit.

2. Automobile Liability: ISO Form Number CA 00 01 covering any auto (Code 1), or if Contractor has no owned autos, hired, (Code 8) and non-owned autos (Code 9), with limit no less than $1,000,000 per accident for bodily injury and property damage.

3. Workers’ Compensation: as required by the State of California, with Statutory Limits, and Employer’s Liability Insurance with limit of no less than $1,000,000 per accident for bodily injury or disease.

4. Contractors’ Pollution Legal Liability and/or Asbestos Legal Liability with limits no less than $2,000,000 per occurrence or claim, and $2,000,000 policy aggregate.

If the contractor maintains broader coverage and/or higher limits than the minimums shown above, the City of Stockton requires and shall be entitled to the broader coverage and/or the higher limits maintained by the contractor. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to the City of Stockton.
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Umbrella or Excess Coverage
The Contractor may use Umbrella or Excess Policies to provide the liability limits as required in this agreement. This form of insurance will be acceptable provided that all of the Primary and Umbrella or Excess Policies shall provide all of the insurance coverages herein required, including, but not limited to, primary and non-contributory, additional insured, Self-Insured Retentions (SIRs), indemnity, and defense requirements. The Umbrella or Excess policies shall be provided on a true “following form” or broader coverage basis, with coverage at least as broad as provided on the underlying Commercial General Liability insurance. No insurance policies maintained by the Additional Insureds, whether primary or excess, and which also apply to a loss covered hereunder, shall be called upon to contribute to a loss until the Contractor’s primary and excess liability policies are exhausted.

The insurance policies are to contain, or be endorsed to contain, the following provisions:

Additional Insured Status
The City of Modesto, its officers, officials, employees, and volunteers are to be covered as additional insureds on the CGL policy with respect to liability arising out of work or operations performed by or on behalf of the Contractor including materials, parts, or equipment furnished in connection with such work or operations. General liability coverage can be provided in the form of an endorsement to the Contractor’s insurance with coverage equal to ISO form CG 2010. For completed operations, a separate endorsement equal to ISO form CG 2037 is required.
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Primary Coverage
The Additional Insured coverage under the Contractor’s policy shall be “primary and noncontributory” and will not seek contribution from the City’s insurance or self-insurance and shall be at least as broad as CG 20 01 04 13. The City of Modesto does not accept endorsements limiting the Contractor’s insurance coverage to the sole negligence of the Named Insured.

Notice of Cancellation
Each insurance policy required above shall provide that coverage shall not be canceled, except with notice to the City of Modesto.

Claims Made Policies (applicable to Pollution Liability only) If any of the required policies provide claims-made coverage:

1. The Retroactive Date must be shown and must be before the date of the contract or the beginning of contract work.

2. Insurance must be maintained, and evidence of insurance must be provided for at least five (5) years after completion of the contract of work.

3. If coverage is canceled or non-renewed and not replaced with another claims-made policy form with a Retroactive Date prior to the contract effective date, the Contractor must purchase “extended reporting” coverage for a minimum of five (5) years after completion of work.

Waiver of Subrogation
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Contractor hereby grants to City of Modesto a waiver of any right to subrogation which any insurer of said Contractor may acquire against the City of Modesto by virtue of the payment of any loss under such insurance. Contractor agrees to obtain any endorsement that may be necessary to affect this waiver of subrogation, but this provision applies regardless of whether or not the City of Modesto has received a waiver of subrogation endorsement from the insurer.

Any and all deductibles and SIRs shall be the sole responsibility of Contractor or subcontractor who procured such insurance and shall not apply to the Indemnified Additional Insured Parties.

Acceptability of Insurers
Insurance is to be placed with insurers with a current A.M. Best’s rating of no less than A:VII, unless otherwise acceptable to the City of Modesto.

However, failure to obtain the required documents prior to the work beginning shall not waive the Contractor’s obligation to provide them. The City of Modesto reserves the right to require complete, certified copies of all required insurance policies, including endorsements required by these specifications, at any time. City reserves the right to obtain a full certified copy of any insurance policy and endorsements. Failure to exercise this right shall not constitute a waiver of right to exercise later.

Special Risks or Circumstances
City of Modesto reserves the right to modify these requirements, including limits, based on the nature of the risk, prior experience, insurer, coverage, or other special circumstances.

Certificate Holder Address
Proper address for mailing certificates, endorsements and notices shall be:
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City of Modesto
Attn: Risk Management
1010 10th Street
Modesto, CA 95354

7. PAYMENT:

CONTRACTOR shall invoice CITY not less than once per month based on the cost for services performed and reimbursable costs incurred prior to the invoice date. All invoices shall be paid in full the following payment terms within thirty days after completion and acceptance of the Services by the CITY, and receipt of a properly prepared invoice, CITY will pay CONTRACTOR Net 30 terms via CITY’s ePay Program. The CITY is exempt from payment of Federal Excise Tax, and all invoices shall be exclusive of such excise tax.

Invoice to: City of Modesto
Attn: Accounts Payable
P.O. Box 642
Modesto, CA 95353
Email to: [email protected]
At a minimum, invoices shall state the following:
 This AGREEMENT number, 296018
 CITY department/division name and address
 Billing period
 Service hours worked day and week
 Unit price, extended price, sales tax and total

8. INDEMNITY:

CONTRACTOR’s obligation to defend, indemnify, and hold the CITY, its agents, officials, officers, and employees harmless under the provisions of this paragraph is not limited to or restricted by any requirement in this AGREEMENT for CONTRACTOR to procure and maintain a policy of insurance.

9. VENUE & GOVERNING LAW:

Venue for any dispute or claim arising or related to this AGREEMENT its performance, breach, or interpretation (including issues about its validity or enforceability), shall be exclusively in the Superior Court of Stanislaus County or the United States District Court for the Eastern District of California
This AGREEMENT shall be deemed made in, governed by, performed in, and construed and enforced in accordance with the laws of the State of California, without giving effect to its conflicts of laws, provisions or principles.

10. ATTORNEYS’ FEES:

If a party to this AGREEMENT brings any action, including an action for declaratory relief, to enforce or interpret the provision of this AGREEMENT, the prevailing party shall be entitled to reasonable attorneys’ fees in addition to any other relief to which that party may be entitled. The court may set such fees in the same action or in a separate action brought for that purpose.

11. COMMENCEMENT AND COMPLETION OF THE WORK:
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The work contemplated herein shall be commenced as immediately after the agreement administrator receives and has on file:

Proofs of insurance (approved by CITY Risk Manager); and Executed Agreement;
a. Resolution No. 2026-_______;
b. CONTRACTOR Proposal submittal;
c. RFP No. 2324-21;
d. Contractor’s City of Modesto business license

12. TERMINATION OF SERVICES:

Termination for Default: In the event either party fails to perform under this AGREEMENT or breaches any condition contained herein, the other party shall notify in writing the breaching party of the non-performance. Within 10 days after receipt of notification, the breaching party shall correct any non-performance to the reasonable satisfaction of the nonbreaching party, or such other time as may be identified in the notice. Failure to correct any nonperformance shall allow the non-breaching party to terminate this AGREEMENT for cause.

Termination by City for Convenience: The City may also terminate this AGREEMENT the Contractor's performance under the Agreement, either in whole or in part, at its own discretion and without cause.

Post-Termination Procedure
Upon receipt of a written notice of termination pursuant to either of the foregoing paragraphs, the CONTRACTOR shall:
a. Cease its work as directed in the notice of termination as of the termination date and see to it that its employees, subcontractors and #14..
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agents are notified of such termination and act as specified in the notice of termination;
b. Terminate all orders and subcontracts except as necessary to complete any portion of the SERVICES that are not terminated; c. If directed in writing by the CITY to do so, assign all right, title and interest in subcontracts and materials in progress to CITY, in which case the CITY will have the right at its discretion to settle, or pay any or all claims arising out of the termination of such, but in no event shall recovery by any CONTRACTOR or
subcontractor include lost profits for portions of the SERVICES not completed or undertaken, including materials not delivered; d. Deliver or otherwise make available to the CITY all data, drawings, specifications, reports, estimates, summaries and such other information and material as may have been accumulated by the CONTRACTOR in performing the SERVICES whether completed or in process;
e. Settle outstanding liabilities and claims, subject to the approval of CITY;
f. Complete performance of such part of the SERVICES as has not been terminated;
g. Take such other actions as may be necessary, or as may be directed by the CITY for the protection and preservation of the SERVICES and/or property related to the SERVICES;
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h. If CITY so requests, and at CITY's cost, CONTRACTOR shall provide sufficient oral or written status reports to make CITY reasonably aware of the status of CONTRACTOR’s work on the SERVICES.
i. CONTRACTOR understands and agrees that CITY may, in CITY’s sole discretion, refuse to pay CONTRACTOR for that portion of CONTRACTOR's SERVICES which were performed by
CONTRACTOR on the project prior to the termination date and which remain unacceptable and/or not useful to CONTRACTOR as of the termination date.

CITY will pay CONTRACTOR for SERVICES actually completed prior to the receipt of the termination notice or otherwise completed in accordance with the notice of termination. The final payment to the CONTRACTOR after termination for convenience shall be limited to amounts due and owing under the AGREEMENT at time of termination, including the following:
a. The cost of settling and paying valid claims arising out of the termination of the SERVICES such as subcontractor agreements or contracts for materials;
b. The AGREEMENT price allocable to the portion of the
SERVICES properly performed or goods supplied to the work site by the CONTRACTOR as of the date of termination, as determined in accordance with the notice of termination, reduced by any sums previously paid to the CONTRACTOR for such SERVICES.
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13. COMPLIANCE WITH ALL LAWS:

CONTRACTOR hereby agrees that CONTRACTOR and its subcontractors, if any, in the performance of the SERVICES described herein, will comply with all federal, state, county and municipal laws, rules and regulations which may be applicable to the work herein contracted for, whether now in existence or hereafter adopted.

14. FAILURE TO PERFORM SATISFACTORY WORK:

It is agreed and understood that if the CONTRACTOR fails to perform the SERVICES as specified herein, CITY's representative may:
a. Consent to accept such unsatisfactory service with an appropriate adjustment in contract price, based on established cost factors, b. Have such required work done by CITY forces or otherwise, and charge the cost thereof to the CONTRACTOR, or
c. Recommend termination of AGREEMENT between said the
CONTRACTOR and the City of Modesto.

Those discrepancies and deficiencies in the SERVICES that remains uncorrected after the date set for correction may be the necessary justification for a billing adjustment in the month following the occurrence. Unless otherwise negotiated, billing adjustments for this incomplete or uncorrected work shall be permanent retention of 100% of the estimated monthly cost for the SERVICES not corrected or completed.

15. ASSIGNMENT OF RIGHTS:

The CONTRACTOR offers and agrees, and will require all subcontractors and suppliers to agree, to assign to the CITY all rights, title, and interest in and to all causes of action it and they may have under Section 4 of the Clayton Act (15 United States code, Section 15) or #14..
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under the Cartwright Act (Business and Professions Code, Section 16700 et seq.), arising from the acquisition of goods, services, or materials pursuant to this AGREEMENT or any allowed subcontract. The assignment made by CONTRACTOR and all assignments made by subcontractors and suppliers shall be made and become effective at the time the CITY makes final payment to The CONTRACTOR, without further acknowledgment by the parties (Government Code, Sections 4550-4554).

16. CITY PROCESS/PROCEDURE APPROVALS:

CITY approval of any process or procedure shall not relieve CONTRACTOR of its responsibility to furnish the required SERVICES meeting all specifications contained herein.

17. CONTRACTOR'S RESPONSIBILITY FOR DAMAGES:

If CONTRACTOR damages any property belonging to the CITY or a third party, the CONTRACTOR will be required to make repairs immediately, at CONTRACTOR’s sole cost and expense, to the satisfaction of the CITY. In the event that CONTRACTOR fails to perform the necessary repairs, the CITY may either retain from the money due to CONTRACTOR an amount sufficient to repair the damage or perform the repairs and send an invoice to the CONTRACTOR for such costs, which shall be paid within thirty (30) days.

18. NOTICES:

Any notice, payment or instrument required or permitted by this AGREEMENT to be given or delivered to either party shall be deemed to have been received when personally delivered, or one calendar
week following deposit of the same in any United States Post Office, registered or certified mail, postage prepaid, addressed as follows:

CONTRACTOR: GrayMar Environmental Services, LLC
Attn: Contracts Dept
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100 Springdale Rd. Ste A3, Bx 302
Cherry Hill, HNJ 08003
CITY: City of Modesto
Purchasing Division
P.O. Box 642
Modesto, CA 95353
Each party may change its address for delivery of notice by delivering written notice of such change of address to the other party.

19. SIGNATORY(IES) FOR CONTRACTOR:

Each signatory for CONTRACTOR below warrants and represents that it is legally competent to, and have full authority to, execute the AGREEMENT.

20. QUANTITIES:

No minimum or maximum is guaranteed or implied.

21. FUNDING:

All annual extensions are based upon continuous funding for that purpose by the City Council. Failure to fund any annual extension shall result in an immediate termination of the AGREEMENT without redress.

22. OTHER GOVERNMENT/PUBLICLY FUNDED AGENCIES:

If mutually agreeable to all parties, the issuance of any resultant contract/purchase order referencing these specifications and modified by mutual agreement between all parties may be extended to other government or publicly funded agencies. It shall be understood that all terms and conditions as specified herein shall apply.

23. NON-DISCRIMINATION:
a. During the performance of this AGREEMENT, CONTRACTOR and any allowed subcontractors shall not unlawfully discriminate against any #14..
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employee or applicant for employment because of race, color, ancestry, religion, sex, national origin, marital status, age, medical condition (cancer related), physical handicap (including AIDS), sexual orientation, or any other basis prohibited by Federal or California law. Equal employment opportunity extends, but is not limited to recruitment, compensation, benefits, layoff, termination, and all other conditions of employment. The CONTRACTOR and any allowed subcontractors shall ensure that the evaluation and treatment of their employees and applicants for employment are free of such discrimination.

The CONTRACTOR and any allowed subcontractors shall comply with the provisions of the Fair Employment and Housing Act (Government Code, Section 12900 et seq.) and the applicable regulations promulgated thereunder (California Administrative Code, Title 2, and Section 7285.0 et seq.). The applicable regulations of the Fair Employment and Housing Commission implementing Government Code, Section 12900, set forth in Chapter 5 of Division 4 of Title 2 of the California Administrative Code are incorporated into this contract by reference and made a part hereof as if set forth in full. b. The CONTRACTOR and any allowed subcontractors shall give written notice of their obligations under this clause to labor organizations with which they have a collective bargaining or other agreement. c. The CONTRACTOR shall include the nondiscrimination and compliance provisions of this clause in any allowed subcontracts to perform SERVICES.
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d. The Contractor shall permit access by representatives of the Department of Fair Employment and Housing and the CITY upon reasonable notice at any time during the normal business hours, but in no case less than 24 hours’ notice, to such of its books, records, accounts, other sources of information and its facilities as said Department or CITY shall require to ascertain compliance with this AGREEMENT.
e. By executing this AGREEMENT, CONTRACTOR certifies that it shall follow and be in compliance with the Americans with Disabilities Act of 1990, the applicable administrative requirements promulgated in response thereto, and any other applicable Federal laws and regulations relating to handicap discrimination and participation and will continue to do so for at least the duration of the AGREEMENT and any extensions thereof.

24. CONTRACTOR LICENSES & PERMITS:

CONTRACTOR warrants and represents that it possesses and shall maintain all licenses, and shall secure and maintain all necessary permits, necessary to perform the SERVICES.

25. RECORDS:

CONTRACTOR hereby agrees to deliver those documents to the CITY upon termination of the AGREEMENT, and the CITY may use, reuse or otherwise dispose of the documents without CONTRACTOR’s permission. It is understood and agreed that the documents and other materials, #14..
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including but not limited to those described above, prepared pursuant to this AGREEMENT are prepared specifically for the City and are not necessarily suitable for any future or other use.

26. FACILITIES AND EQUIPMENT:

Except as set forth herein, CONTRACTOR shall, at its sole cost and expense, provide all facilities and equipment that may be necessary to perform the services required by this AGREEMENT. CITY shall make available to CONTRACTOR only the facilities and equipment listed in EXHIBIT “B” and “C”, and only under the terms and conditions set forth herein.

27. INDEPENDENT CONTRACTOR; NOT AGENT:

At all times during the term of this AGREEMENT, CONTRACTOR shall be an independent contractor and shall not be an employee of CITY. CITY shall have the right to control CONTRACTOR only insofar as the results of CONTRACTOR’s services rendered pursuant to this AGREEMENT. Except as City may specify in writing, CONTRACTOR shall have no authority, express or implied, to act on behalf of CITY in any capacity whatsoever as an agent.

CONTRACTOR shall have no authority, express or implied, pursuant to this AGREEMENT to bind City to any obligation whatsoever.

28. DRUG FREE WORKPLACE:

CONTRACTOR certifies that it is following and in compliance with Sections 8350 - 8355 of Chapter 5.5 of the Government Code, Drug Free Workplace Act whereby each person or organization awarded a contract/purchase order or grant for the procurement of any property or service from any state agency (city) shall certify to the contracting or granting agency that it will provide a drug free workplace.

29. ASSIGNMENT:
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Neither this AGREEMENT nor any SERVICES hereunder shall be subcontracted or assigned by CONTRACTOR without the prior written consent of the CITY in each and every instance.

30. WAIVER:

The waiver by any party to this AGREEMENT of a breach of any provision hereof shall be in writing and shall not operate or be construed as a waiver of any other or subsequent breach hereof unless specifically stated in writing.

31. HEADINGS NOT CONTROLLING:

Headings used in the Agreement are for reference purposes only and shall not be considered in construing this AGREEMENT.

32. MISCELLANEOUS:

Time is of the essence in CONTRACTOR’s performance under each provision of this AGREEMENT.

33. ENTIRE AGREEMENT:

This Agreement and its exhibits contain the entire understanding between CONTRACTOR and CITY. Additional or new terms contained in this AGREEMENT which vary from CONTRACTOR’S bid are controlling and are deemed accepted by CONTRACTOR by performance of any SERVICES or other commencement of performance hereunder. The terms and conditions of the RFP, attached hereto as Exhibit C, are incorporated herein. In the event of a conflict between the RFP and this AGREEMENT, this AGREEMENT shall control. All previous bids, offers and communications relative to this Agreement, whether oral or written, are hereby superseded except to the extent that they have been incorporated into this Agreement. No future #14..
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waiver or exception to any of the terms, conditions, and provisions of this AGREEMENT shall be considered valid unless specifically agreed to in writing by the parties.

34. PARTIAL INVALIDITY:

W I T N E S E T H:

WHEREAS, the Modesto City Council adopted Resolution No. 2026-________ authorizing the Award of Bid and agreement for On-Call Hazardous Waste and Biohazardous Waste Remediation Services to CONTRACTOR, attached hereto as Exhibit “A” and made a part hereof, and
WHEREAS, the CONTRACTOR provided a responsive and responsible submittal that best meets the CITY needs, attached hereto as Exhibit “B” and made a part hereof, and #14..
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WHEREAS, the CITY and CONTRACTOR shall enter into an agreement for OnCall Hazardous Waste and Biohazardous Waste Remediation Services as described in RFP 2324- 21, attached hereto as Exhibit “C” and made a part hereof (hereinafter called RFP).

NOW, THEREFORE, the parties hereto mutually agree as follows:

1. THE WORK:
a) CONTRACTOR shall furnish all labor, materials, equipment, fuel, tools, licenses, bonds and
insurance necessary to perform and complete the required work as specified in Exhibit “C”, and in strict accordance with the conditions of the complete AGREEMENT. b) CONTRACTOR shall do and perform the work contemplated hereby in a good workmanlike manner under the direction of and to the satisfaction of the CITY Representative. c) CONTRACTOR shall maintain proper insurance with the
CITY for the duration of the AGREEMENT.
d) CONTRACTOR shall maintain a CITY business license for the duration of the AGREEMENT.
e) CONTRACTOR shall furnish said services at the following AGREEMENT rates for an estimated annual amount $55,216. The total amount paid by CITY to CONTRACTOR over the full term of the AGREEMENT shall not exceed $276,084. Unless the services provided are for a lump sum or flat fee, fees for work performed by CONTRACTOR on an hourly basis shall not exceed the amounts shown on Bid attached hereto as Exhibit B. #14..
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AGREEMENT PRICING
Referenced in Attachment A

3. CITY REPRESENTATIVE:

Division Contact:

Melvin Rosal, Buyer, (209) 577-5420, [email protected] The CITY Representative is not authorized to commit the CITY to changes in specifications, requirements, or scope of work, changes in price(s), period of performance or delivery date(s) or method of shipment. Changes of a contractual or business nature shall be effective only by written change to the AGREEMENT issued by the City of Modesto, Purchasing Division.

4. CONTRACTOR CONTACT:

Kendrick Harrison, (312) 550-2820, [email protected]

5. TERM OF AGREEMENT:
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The term of the AGREEMENT shall be for a period of two (2) years, with three (3) one-year extension options upon mutual agreement by the parties, for a total of up to five (5) years.

6. LIABILITY INSURANCE:

MINIMUM SCOPE AND LIMIT OF INSURANCE
Coverage shall be as broad as:
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1. Commercial General Liability (CGL): Insurance Services Office Form CG 00 01 covering CGL on an “occurrence” basis, including products and completed operations, property damage, bodily injury and personal & advertising injury with limits of $2,000,000 per occurrence. If a general aggregate limit applies, either the general aggregate limit shall apply separately to this project/location (ISO CG 25 03 or 25 04) or the general aggregate limit shall be twice the required occurrence limit.

2. Automobile Liability: ISO Form Number CA 00 01 covering any auto (Code 1), or if Contractor has no owned autos, hired, (Code 8) and non-owned autos (Code 9), with a limit of $1,000,000 per accident for bodily injury and property damage.

3. Workers’ Compensation: as required by the State of California, with Statutory Limits, and Employer’s Liability Insurance with a limit of $1,000,000 per accident for bodily injury or disease.

4. Contractors’ Pollution Legal Liability and/or Asbestos Legal Liability with limits of $2,000,000 per claim, and $4,000,000 policy aggregate.

If the contractor maintains broader coverage and/or higher limits than the limits shown above, the City of Stockton requires and shall be entitled to the broader coverage and/or the higher limits maintained by the contractor. Any available insurance proceeds in excess of the specified limits of insurance and coverage shall be available to the City of Stockton.

Umbrella or Excess Coverage
The Contractor may use Umbrella or Excess Policies to provide the liability limits as required in this agreement. This form of insurance will be acceptable provided that all of #14..
- 680 -
the Primary and Umbrella or Excess Policies shall provide all of the insurance coverages herein required, including, but not limited to, primary and non-contributory, additional insured, Self-Insured Retentions (SIRs), indemnity, and defense requirements. The Umbrella or Excess policies shall be provided on a true “following form” or broader coverage basis, with coverage as broad as provided on the underlying Commercial General Liability insurance. No insurance policies maintained by the Additional Insureds, whether primary or excess, and which also apply to a loss covered hereunder, shall be called upon to contribute to a loss until the Contractor’s primary and excess liability policies are exhausted.

The insurance policies are to contain, or be endorsed to contain, the following provisions:

Primary Coverage
The Additional Insured coverage under the Contractor’s policy shall be “primary and noncontributory” and will not seek contribution from the City’s insurance or self-insurance #14..
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and shall be at least as broad as CG 20 01 04 13. The City of Modesto does not accept endorsements limiting the Contractor’s insurance coverage to the sole negligence of the Named Insured.

Notice of Cancellation
Each insurance policy required above shall provide that coverage shall not be canceled, except with notice to the City of Modesto.

Claims Made Policies (applicable to Pollution Liability only) If any of the required policies provide claims-made coverage:

1. The Retroactive Date must be shown and must be before the date of the contract or the beginning of contract work.

2. Insurance must be maintained, and evidence of insurance must be provided for three (3) years after completion of the contract of work.

Waiver of Subrogation
Contractor hereby grants to City of Modesto a waiver of any right to subrogation which any insurer of said Contractor may acquire against the City of Modesto by virtue of the payment of any loss under such insurance. Contractor agrees to obtain any endorsement #14..
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that may be necessary to affect this waiver of subrogation, but this provision applies regardless of whether or not the City of Modesto has received a waiver of subrogation endorsement from the insurer.

Any and all deductibles and SIRs shall be the sole responsibility of Contractor or subcontractor who procured such insurance and shall not apply to the Indemnified Additional Insured Parties.

Acceptability of Insurers
Insurance is to be placed with insurers with a current A.M. Best’s rating of no less than A:VII, unless otherwise acceptable to the City of Modesto.

Verification of Coverage
Contractor shall furnish the City of Modesto with original certificates and amendatory endorsements or copies of the applicable policy language effecting coverage required by this clause and a copy of the Declarations and Endorsements Pages of the CGL and any Excess policies listing all policy endorsements. All certificates and endorsements are to be received and approved by the City of Modesto Risk Services before work commences. #14..
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However, failure to obtain the required documents prior to the work beginning shall not waive the Contractor’s obligation to provide them. The City of Modesto reserves the right to require complete, certified copies of all required insurance policies, including endorsements required by these specifications, at any time. City reserves the right to obtain a full certified copy of any insurance policy and endorsements. Failure to exercise this right shall not constitute a waiver of right to exercise later.

Certificate Holder Address
Proper address for mailing certificates, endorsements and notices shall be:

City of Modesto
Attn: Risk Management
1010 10th Street
Modesto, CA 95354
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7. PAYMENT:

CONTRACTOR shall invoice CITY once per month based on the cost for services performed and reimbursable costs incurred prior to the invoice date. All invoices shall be paid in full the following payment terms within thirty days after completion and acceptance of the Services by the CITY, and receipt of a properly prepared invoice, CITY will pay CONTRACTOR Net 30 terms via CITY’s ePay Program. The CITY is exempt from payment of Federal Excise Tax, and all invoices shall be exclusive of such excise tax.

Invoice to: City of Modesto
Attn: Accounts Payable
P.O. Box 642
Modesto, CA 95353
Email to: [email protected]
At a minimum, invoices shall state the following:
 This AGREEMENT number, 296017
 CITY department/division name and address
 Billing period
 Service hours worked day and week
 Unit price, extended price, sales tax and total

8. INDEMNITY:

The CONTRACTOR shall hold the CITY, its agents, officials, officers, employees, and volunteers, harmless from and save, defend and indemnify them against any and all claims, losses, liabilities, judgments or damages from every cause, including but not limited to injury to person or property or wrongful death, including reasonable costs and expenses of defense of any judicial or administrative action, arising directly out of any willful misconduct or negligent acts or omissions of CONTRACTOR, or its agents, officials, officers, employees, or volunteers relating #14..
- 685 -
to or during the performance of its obligations under this AGREEMENT. CONTRACTOR’s obligation to defend, indemnify, and hold the CITY, its agents, officials, officers, and employees harmless under the provisions of this paragraph is not limited to or restricted by any requirement in this AGREEMENT for CONTRACTOR to procure and maintain a policy of insurance.

Notwithstanding anything to the contrary, neither party shall be liable to the other for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to lost profits, lost data, lost revenues, loss of use, loss of business opportunity, or diminution in value, whether arising under contract, warranty, equity, tort, strict liability, or any other theory of liability whatsoever, and whether or not the possibility of such damages has been disclosed or could have been reasonably foreseen.

NOTWITHSTANDING ANY TERM OR CONDITION OF THIS AGREEMENT

TO THE CONTRARY AND, TO THE GREATEST EXTENT ALLOWED BY LAW, CITY AGREES THAT CONTRACTOR’S AGGREGATE LIABILITY TO CITY, TO ANYONE

CLAIMING BY, THROUGH, OR UNDER CITY, AND TO ANY THIRD PARTY FOR ANY

AND ALL INJURIES, CLAIMS, DEMANDS, LOSSES, EXPENSES, OR DAMAGES, OF

WHATEVER KIND OR CHARACTER INCLUDING BUT NOT LIMITED TO AN ACTION

OR CLAIM BASED ON CONTRACT, WARRANTY, EQUITY, TORT, STRICT LIABILITY,

OR ANY OTHER THEORY OF LIABILITY WHATSOEVER, ARISING OUT OF OR IN ANY

WAY RELATED TO THIS AGREEMENT, THE WORK/SERVICES, OR THE PROJECT SITE, SHALL BE LIMITED TWO MILLION DOLLARS ($2,000,000).

9. NON-CONFORMING WASTE:

If the work involves the transportation and disposal of waste, the CITY shall provide #14..
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CONTRACTOR with a description of said waste ("Waste Profile"). Upon approval by CONTRACTOR, the Waste Profile shall be incorporated into and become a part of this Agreement. Waste materials discovered by CONTRACTOR to be non-conforming, if in CONTRACTOR’s possession, shall be prepared for lawful transportation by CONTRACTOR and returned to the CITY within a reasonable time after rejection by CONTRACTOR, unless the parties agree to an alternative and lawful manner to dispose of the waste materials. The CITY shall pay CONTRACTOR at agreed rates for the handling, loading, preparing, transporting, storing and caring for and, if applicable, disposing of such non-conforming waste materials. Title, risk of loss and all other incidents of ownership to non-conforming wastes shall remain at all times with CITY.

Waste materials shall be considered non-conforming if the waste materials are not properly packaged or labeled; or if the waste materials contain constituents or have characteristics or properties not disclosed on the Waste Profile. Notwithstanding anything to the contrary, CITY shall be solely responsible for any and all losses, liabilities, claims, penalties, forfeitures, suits, and the cost and expenses incident thereto (including cost of defense, settlement and reasonable attorneys’ fees) which CONTRACTOR may hereafter incur, or pay out as a result of death or bodily injuries to any person, destruction or damage to any property, contamination of or adverse effects on the environment or any violation of applicable federal, state and local laws, regulations, by-laws or ordinances to the extent arising out of or related to non-conforming waste materials.

10. SITE CONDITIONS:

CITY shall provide full and complete information regarding the site, surface and subsurface conditions, utility locations, site ownership, contractor access, hazardous materials or wastes and other substances or hazards likely to be present and any other reports, documentation, plans, maps, drawings, or other information concerning the site or Scope of Work which may #14..
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reasonably be provided to CONTRACTOR. CITY shall communicate to CONTRACTOR all special hazards or risks known to the CITY that are related to the performance of the Services pursuant to this Agreement. CITY represents and warrants to CONTRACTOR that CITY has the requisite legal right, title, and interest necessary to provide access to the project site.

CONTRACTOR shall not be liable for: (i) damage or injury to any subsurface structures (including, but not limited to, utilities, mains, pipes, tanks, and telephone cables) or any existing subsurface conditions, or the consequences of such damage or injury, if such structures or conditions were unknown and were not identified or shown, or were incorrectly shown, in information or on plans furnished to or obtained by CONTRACTOR in connection with the Work; (ii) concealed conditions encountered in the performance of the Work; (iii) concealed or unknown conditions in an existing structure at variance with the conditions indicated by the Scope of Work or information furnished to or obtained by CONTRACTOR; or (iv) unknown subsurface physical conditions that differ materially from those ordinarily encountered. Should CONTRACTOR encounter such conditions, the parties shall agree on a revised Scope of Work providing for an equitable adjustment of the price and/or time of performance to account for such unknown or changed conditions.

11. VENUE & GOVERNING LAW:

Venue for any dispute or claim arising or related to this AGREEMENT its performance, breach, or interpretation (including issues about its validity or enforceability), shall be exclusively in the Superior Court of Stanislaus County or the United States District Court for the Eastern District of California
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This AGREEMENT shall be deemed made in, governed by, performed in, and construed and enforced in accordance with the laws of the State of California, without giving effect to its conflicts of laws provisions or principles.

12. ATTORNEYS’ FEES:

13. COMMENCEMENT AND COMPLETION OF THE WORK:

The work contemplated herein shall be commenced as immediately after the agreement administrator receives and has on file:

14. TERMINATION OF SERVICES:

Termination for Default: In the event either party fails to perform under this AGREEMENT or breaches any condition contained herein, the other party shall notify in writing the breaching party of the non-performance. Within 10 days after receipt of notification, the breaching party shall correct any non-performance to the reasonable satisfaction of the non- #14..
- 689 -
breaching party, or such other time as may be identified in the notice. Failure to correct any nonperformance shall allow the non-breaching party to terminate this AGREEMENT for cause.

Termination by City for Convenience: Either party may terminate this AGREEMENT, either in whole or in part, and without cause, provided that the terminating party gives thirty (30) days prior written notice to the other.

Post-Termination Procedure
Upon receipt of a written notice of termination pursuant to either of the foregoing paragraphs, the CONTRACTOR shall:
a. Cease its work as directed in the notice of termination as of the termination date and see to it that its employees, subcontractors and agents are notified of such termination and act as specified in the notice of termination;
b. Terminate all orders and subcontracts except as necessary to complete any portion of the SERVICES that are not terminated; c. If directed in writing by the CITY to do so, assign all right, title and interest in subcontracts and materials in progress to CITY, in which case the CITY will have the right at its discretion to settle, or pay any or all claims arising out of the termination of such, but in no event shall recovery by any CONTRACTOR or
subcontractor include lost profits for portions of the SERVICES not completed or undertaken, including materials not delivered; d. Deliver or otherwise make available to the CITY all data, drawings, specifications, reports, estimates, summaries and such #14..
- 690 -
other information and material as may have been accumulated by the CONTRACTOR in performing the SERVICES whether completed or in process;
e. Settle outstanding liabilities and claims, subject to the approval of CITY;
f. Complete performance of such part of the SERVICES as has not been terminated;
g. Take such other actions as may be necessary, or as may be directed by the CITY for the protection and preservation of the SERVICES and/or property related to the SERVICES;
h. If CITY so requests, and at CITY's cost, CONTRACTOR shall provide sufficient written status reports to make CITY reasonably aware of the status of CONTRACTOR’s work on the SERVICES. i. CONTRACTOR understands and agrees that CITY may, in CITY’s sole discretion, identify any portion of CONTRACTOR's
SERVICES which were performed by CONTRACTOR on the
project prior to the termination date which remain unacceptable and/or not useful to CONTRACTOR as of the termination date.

CITY shall provide CONTRACTOR with written notice specifying the deficiencies and a reasonable opportunity to cure within fifteen (15) days written notice. If CONTRACTOR fails to cure the deficiencies within the specified period, CITY may withhold payment for the unacceptable or non-useful SERVICES.
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CITY will pay CONTRACTOR for SERVICES actually completed prior to the receipt of the termination notice or otherwise completed in accordance with the notice of termination. The final payment to the CONTRACTOR after termination for convenience shall be limited to amounts due and owing under the AGREEMENT at time of termination, including the following:
a. The cost of settling and paying valid claims arising out of the termination of the SERVICES such as subcontractor agreements or contracts for materials;
b. The AGREEMENT price allocable to the portion of the
SERVICES properly performed or goods supplied to the work site by the CONTRACTOR as of the date of termination, as determined in accordance with the notice of termination, reduced by any sums previously paid to the CONTRACTOR for such SERVICES.

15. COMPLIANCE WITH ALL LAWS:

16. FAILURE TO PERFORM SATISFACTORY WORK:

It is agreed and understood that if the CONTRACTOR fails to perform the SERVICES as specified herein, CITY's representative may:
a. Consent to accept such unsatisfactory service with an appropriate adjustment in contract price, based on established cost factors, #14..
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b. Have such required work done by CITY forces or otherwise, and charge the cost thereof to the CONTRACTOR, or
c. Recommend termination of AGREEMENT between said the
CONTRACTOR and the City of Modesto.

17. ASSIGNMENT OF RIGHTS:

The CONTRACTOR offers and agrees, and will require all subcontractors and suppliers to agree, to assign to the CITY all rights, title, and interest in and to all causes of action it and they may have under Section 4 of the Clayton Act (15 United States code, Section 15) or under the Cartwright Act (Business and Professions Code, Section 16700 et seq.), arising from the acquisition of goods, services, or materials pursuant to this AGREEMENT or any allowed subcontract. The assignment made by CONTRACTOR and all assignments made by subcontractors and suppliers shall be made and become effective at the time the CITY makes final payment to The CONTRACTOR, without further acknowledgment by the parties (Government Code, Sections 4550-4554).

18. CITY PROCESS/PROCEDURE APPROVALS:

CITY approval of any process or procedure shall not relieve CONTRACTOR of its responsibility to furnish the required SERVICES meeting all specifications contained herein.

19. CONTRACTOR'S RESPONSIBILITY FOR DAMAGES:
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If CONTRACTOR damages any property belonging to the CITY or a third party, the CONTRACTOR will be required to make repairs immediately, at CONTRACTOR’s sole cost and expense, to the satisfaction of the CITY. In the event that CONTRACTOR fails to perform the necessary repairs, the CITY may either retain from the money due to CONTRACTOR an amount sufficient to repair the damage or perform the repairs and send an invoice to the CONTRACTOR for such costs, which shall be paid within thirty (30) days.

20. NOTICES:

CONTRACTOR: Clean Harbors Environmental Services, Inc.
42 Longwater Drive
Norwell, MA 02061
CITY: City of Modesto
Purchasing Division
P.O. Box 642
Modesto, CA 95353
Each party may change its address for delivery of notice by delivering written notice of such change of address to the other party.

21. SIGNATORY(IES) FOR CONTRACTOR:

Each signatory for CONTRACTOR below warrants and represents that it is legally competent to, and have full authority to, execute the AGREEMENT.

22. QUANTITIES:
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No minimum or maximum is guaranteed or implied.

23. FUNDING:

24. OTHER GOVERNMENT/PUBLICLY FUNDED AGENCIES:

25. NON-DISCRIMINATION:
a. During the performance of this AGREEMENT, CONTRACTOR and any allowed subcontractors shall not unlawfully discriminate against any employee or applicant for employment because of race, color, ancestry, religion, sex, national origin, marital status, age, medical condition (cancer related), physical handicap (including AIDS), sexual orientation, or any other basis prohibited by Federal or California law. Equal employment opportunity extends, but is not limited to recruitment, compensation, benefits, layoff, termination, and all other conditions of employment. The CONTRACTOR and any allowed subcontractors shall ensure that the evaluation and treatment of their employees and applicants for employment are free of such discrimination.

The CONTRACTOR and any allowed subcontractors shall comply with the provisions of the Fair Employment and Housing Act (Government Code, #14..
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Section 12900 et seq.) and the applicable regulations promulgated thereunder (California Administrative Code, Title 2, and Section 7285.0 et seq.). The applicable regulations of the Fair Employment and Housing Commission implementing Government Code, Section 12900, set forth in Chapter 5 of Division 4 of Title 2 of the California Administrative Code are incorporated into this contract by reference and made a part hereof as if set forth in full. b. The CONTRACTOR and any allowed subcontractors shall give written notice of their obligations under this clause to labor organizations with which they have a collective bargaining or other agreement. c. The CONTRACTOR shall include the nondiscrimination and compliance provisions of this clause in any allowed subcontracts to perform SERVICES.
d. The Contractor shall permit access by representatives of the Department of Fair Employment and Housing and the CITY upon reasonable notice at any time during the normal business hours, but in no case less than 24 hours notice, to such of its books, records, accounts, other sources of information and its facilities as said Department or CITY shall require to ascertain compliance with this AGREEMENT.
e. By executing this AGREEMENT, CONTRACTOR certifies that it shall follow and be in compliance with the Americans with Disabilities Act of 1990, the applicable administrative requirements promulgated in response thereto, and any other applicable Federal laws and regulations relating to #14..
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handicap discrimination and participation, and will continue to do so for at least the duration of the AGREEMENT and any extensions thereof.

26. CONTRACTOR LICENSES & PERMITS:

CONTRACTOR warrants and represents that it possesses and shall maintain all licenses, and shall secure and maintain all necessary permits, necessary to perform the SERVICES.

27. RECORDS:

CONTRACTOR hereby agrees to deliver those documents to the CITY upon termination of the AGREEMENT, and the CITY may use, reuse or otherwise dispose of the documents without CONTRACTOR’s permission. It is understood and agreed that the documents and other materials, including but not limited to those described above, prepared pursuant to this AGREEMENT are prepared specifically for the City and are not necessarily suitable for any future or other use.

28. FACILITIES AND EQUIPMENT:

29. INDEPENDENT CONTRACTOR; NOT AGENT:

At all times during the term of this AGREEMENT, CONTRACTOR shall be an independent contractor and shall not be an employee of CITY. CITY shall have the right to control #14..
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CONTRACTOR only insofar as the results of CONTRACTOR’s services rendered pursuant to this AGREEMENT. Except as City may specify in writing, CONTRACTOR shall have no authority, express or implied, to act on behalf of CITY in any capacity whatsoever as an agent.

CONTRACTOR shall have no authority, express or implied, pursuant to this AGREEMENT to bind City to any obligation whatsoever.

30. DRUG FREE WORKPLACE:

31. ASSIGNMENT:

Neither this AGREEMENT nor any SERVICES hereunder shall be subcontracted or assigned by CONTRACTOR without the prior written consent of the CITY in each and every instance, such consent not to be unreasonably withheld. 3032 WAIVER:

33. HEADINGS NOT CONTROLLING:

Headings used in the Agreement are for reference purposes only and shall not be considered in construing this AGREEMENT.

34. MISCELLANEOUS:
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Time is of the essence in CONTRACTOR’s performance under each provision of this AGREEMENT.

35. ENTIRE AGREEMENT:

This Agreement and its exhibits contain the entire understanding between CONTRACTOR and CITY. Additional or new terms contained in this AGREEMENT which vary from CONTRACTOR’S bid are controlling and are deemed accepted by CONTRACTOR by performance of any SERVICES or other commencement of performance hereunder. The terms and conditions of the RFP, attached hereto as Exhibit C, are incorporated herein. In the event of a conflict between the RFP and this AGREEMENT, this AGREEMENT shall control. All previous bids, offers and communications relative to this Agreement, whether oral or written, are hereby superseded except to the extent that they have been incorporated into this Agreement. No future waiver or exception to any of the terms, conditions, and provisions of this AGREEMENT shall be considered valid unless specifically agreed to in writing by the parties.

36. PARTIAL INVALIDITY:

If any provision in this AGREEMENT is held by a court of competent jurisdiction to be invalid, void, or unenforceable, the remaining provisions shall nevertheless continue in full force without being impaired or invalidated in any way. #14..
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IN WITNESS WHEREOF, the CITY OF MODESTO, a municipal corporation, has authorized the execution of this Agreement by its City Manager and attested by its City Clerk under authority of Resolution No. 2026-_______, adopted by the Council of the City of Modesto on the _____________ day of _____________________, 2026, and Clean Harbors Environmental Services, Inc. has caused this Agreement to be duly executed. #14..
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Traffic Control Services Day $1,225.00
Unit of Measure Cost Per Unit
Equipment/Gear Unit of Measure Cost Per Unit
PPE - Level D Each
Description A
Disposal of Asbestos Concrete Pipe
Disposal of Chlorine Sludge
Disposal of Sharps
Each $186.18
Unit of Measure Cost Per Unit
Lead Technician/Supervisor Hour $138.03
$124.12
Project Manager Hour $172.27
Chemicals Each $120.00
Transportation (For Disposal) Hour
Description
Cost Per Unit
$2,006.25
$164.78
Cusco, High Powered Vac Truck Hour $219.35
Glove, Nitrile, Inner Liner Each $3.94
5 Gallon Container Each $72.76
Hazardous Waste Remediation
Hour $152.48
Labor Rates
Laborer/Field Technician
Lead Technician/Supervisor
Chemist
Equipment/Gear
Glove, Nitrile, Inner Liner
Respirator
PPE - Level C Each
Each
$140.17
PPE - Level D $38.52
CPF3
Project Manager Hour $172.27
Unit of Measure
Hour $124.12
Emergency Hourly
Rate
$101.65
$138.03
$127.33
Regular - Hourly Rate After Hours - Hourly
Rate Hours
Holiday - Hourly Rate
$258.41
$248.24 $186.18
$152.48
$207.05
$191.00
$203.30
$276.06
Equipment Operator $186.18
Emergency Hourly
Rate
Regular - Hourly Rate
Unit of Measure Cost Per Unit
After Hours - Hourly
Rate
Holiday - Hourly Rate
55 Gallon Drum
Ton $74.90
$980.12
5 Gallon Drum
Each $176.55
Cost Per Unit
Each $147.66
$186.18
$258.41 $344.54 $258.41
Hour
Hour
$207.05
$254.66 $191.00
Unit of Measure
$258.41 $344.54
Cost Per Unit
Each $72.76
55 Gallin Drum $219.35
$186.18 $248.24
CPF3
Supplies Unit of Measure Cost Per Unit
Each $42.80
$343.47
Pickup Hour $44.94
$695.00
Service Fees Unit of Measure Cost Per Unit
Rack Truck Hour $55.92
Waste Removal Fee 55 Gallon Drum
-
Laborer/Field Technician Hour $101.65 $152.48 $203.30 $152.48 Disposal of Slurry Alum
$207.05 -
Respirator Filter Each
Gloves Each $116.63
$63.13
$38.52
$6,955.00
Hour
Unit of Measure
Additional Labor Rates Not Listed
Equipment Operator Hour
Respirator
Consultation Services Hour $172.27
Unit of Measure
Hazardous Waste Services
Each $186.18
Occurance
Drum Liners Each $5.67
Tote Each $711.55
Environmental Service Charge
Analytical and Consulting Services
Testing / Categorization Services
Service Fees
CYB
55 Gallon Drum
5 Gallon
Biohazardous Waste Services
Biohazard Waste Remediation
Attachment A - Clean Harbors Environmental Services, Inc. - Pricing Sheet Labor Rates
Each $42.80
Respirator Filter Each $63.13
Gloves Each $116.63
Each $3.94
Unit of Mesure
Supplies
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REQUEST FOR PROPOSAL # 2324-21

ON-CALL HAZARDOUS WASTE AND

BIOHAZARDOUS WASTE REMEDIATION
1 REQUEST FOR PROPOSALS (“RFP”) NO. 2324-21
FOR

ON-CALL HAZARDOUS WASTE AND BIOHAZARDOUS WASTE REMEDIATION PROPOSAL OPENING: October 8, 2024 at 11:00 A.M.

CITY OF MODESTO CONTACT: Melvin Rosal, Buyer
E-MAIL ADDRESS: [email protected]
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2 Table of Contents
NOTICE TO PROPOSERS ........................................................................................................................ 3 CALENDAR OF EVENTS ........................................................................................................................ 5 CITY CONTACT ....................................................................................................................................... 5 PRECEDENCE........................................................................................................................................... 5 VIRTUAL BID OPENING......................................................................................................................... 6 GENERAL PROPOSAL REQUIREMENTS............................................................................................. 7 PROPOSAL SUBMITTAL CHECKLIST ............................................................................................... 15 PROPOSAL FORM A – RFP ACKNOWLEDGEMENT ................................................................... 16 PROPOSAL FORM B – PROPOSER COMPANY INFORMATION................................................ 19 PROPOSAL FORM C – PRICING SCHEDULE ................................................................................ 21 PROPOSAL FORM D – PROPOSER EXCEPTIONS, CLARIFICATIONS, AMENDMENTS ....... 22 PROPOSAL FORM E – PROPOSER CUSTOMER REFERENCES ................................................. 23 PROPOSAL FORM F – FINANCIAL INTEREST DISCLOSURE ................................................... 25 PROPOSAL FORM G – PROPOSER COMPANY HISTORY STATEMENT ................................. 27 PROPOSAL FORM H – PROPOSER FINANCIAL STATEMENTS ................................................ 28 PROPOSAL FORM I – ADDENDA ACKNOWLEDGEMENT ........................................................ 30 PROPOSAL FORM J – PROPOSER WARRANTY STATEMENTS................................................ 31 PROPOSAL FORM K – PROPOSER EXPERIENCE AND CERTIFICATIONS ............................. 32 PROPOSAL FORM L – SUBCONTRACTOR LIST.......................................................................... 33 TECHNICAL SPECIFICATIONS AND REQUIREMENTS ................................................................. 34

1.0 SCOPE OF WORK:................................................................................................................... 34

1.11 REQUIRED LICENSES: ....................................................................................................... 39 SAMPLE AGREEMENT......................................................................................................................... 43 #14..
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3 NOTICE TO PROPOSERS
NOTICE IS HEREBY GIVEN that the City of Modesto, County of Stanislaus, State of California (“City”), will receive at the City Clerk’s office, 1010 Tenth Street, Suite 6600, Modesto, CA 95354 sealed proposals (each, a “Proposal”) from qualified Proposers (each, a “Proposer”) for the furnishing of On-Call Hazardous Waste and Biohazardous Waste Remediation services (the “Services”) for the City of Modesto, Utilities Department, Wastewater Division, Water Division, Public Works Department, Solid Waste Division, Streets Division, Police Department, and Fire Department.

Any equipment, materials, and supplies shall be furnished F.O.B. City of Modesto (delivery charges borne by Proposer, included in the Services pricing herein, and not separately charged to the City).

Proposers are highly recommended to download all RFP documents from the City’s Purchasing Division website at http://www.modestogov.com/257/Contracting-Bid-Opportunities; RFP documents shall include all specifications necessary for Proposers to submit a responsive Proposal.

Each Proposal shall be sealed and filed with the City Clerk’s office, 1010 Tenth Street, Suite 6600, Modesto, CA 95354 prior to October 8, 2024 at 11:00 A.M., at which time Proposals will be opened and recorded. All Proposals shall be available for review following City Council award approval at the Purchasing Division, 1010 Tenth Street, 5th Floor, Suite 5300, Modesto, CA 95354.

Proposals will be received only at the address shown above, and prior to the time indicated. Any Proposal received at or after said time and/or date, or at a place other than the stated address cannot be considered and will be returned to the Proposer unopened.

All Proposals, whether delivered by an employee of the Proposer, U.S. Postal Service, courier or package delivery service must be received and time stamped at the stated address prior to the time designated. The City Clerk’s time stamp shall be considered the official timepiece for the purpose of establishing the actual receipt of Proposals. The City of Modesto assumes no responsibility for delay in the delivery of the Proposal. Proposals will not be accepted by email or facsimile.

On the outside of the Proposal envelope and courier envelope, if any, the Proposer shall indicate the following:
“NAME AND ADDRESS OF PROPOSER
PROPOSAL IN RESPONSE TO REQUEST FOR PROPOSALS # 2324-21

ON-CALL HAZARDOUS WASTE AND BIOHAZARDOUS WASTE REMEDIATION PROPOSAL OPENING DATE: OCTOBER 8, 2024 AT 11:00 A.M.”
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ON-CALL HAZARDOUS WASTE AND

BIOHAZARDOUS WASTE REMEDIATION
4 Proposer must deliver your Proposal by a preferred method to the appropriate location below:

MAIL TO:

CITY CLERK

CITY OF MODESTO
P.O. BOX 642
MODESTO, CA 95354
DELIVER/ COURIER TO:

CITY CLERK

CITY OF MODESTO
1010 10TH STREET, SUITE 6600
MODESTO, CA 95353
The City reserves the right to reject any or all Proposals or to waive any informalities or minor irregularities in a Proposal.

No Proposer may withdraw its Proposal for a period of one hundred twenty (120) days after the date set for the opening thereof.
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ON-CALL HAZARDOUS WASTE AND

BIOHAZARDOUS WASTE REMEDIATION
5 CALENDAR OF EVENTS
Event Date
RFP Issued September 10, 2024
Written Questions Due via Email September 17, 2024
Addendum Issued (if required) September 24, 2024 (approximate date) Proposal Due Date & Time PRIOR 11:00 A.M. on Tuesday, October 8, 2024 Contract Award March 2025

CITY CONTACT
All questions regarding these specifications, terms, and conditions shall be submitted in writing via email to the City’s Purchasing Division contact named on the cover page of this RFP (“City Contact”) by the date listed in the CALENDER OF EVENTS above. The City will respond to pertinent questions through issuance of an Addendum to be available to all Proposers. All contact between Proposer and the City regarding the Proposal process shall be through the City Contact. Attempts by the Proposer to contact other City personnel regarding this RFP and associated process may result in disqualification of the Proposer. Notwithstanding the foregoing, information intentionally or un-intentionally provided by any person other than the City Contact may not be correct and will not be binding upon the City.

PROPOSER FAMILIARITY WITH SERVICE CONDITIONS
It is the responsibility of each Proposer to become familiar with all of the specifications, terms and conditions and the site condition (if applicable). The Proposer agrees to and acknowledges all RFP specifications, terms, and conditions and indicates the ability to perform by submission of a Proposal.

By the submission of a Proposal, the Proposer certifies that if awarded a contract it will make no claim against the City based upon ignorance of conditions or misunderstanding of the specifications.

PRECEDENCE
Proposer agrees that any agreement resulting from City’s acceptance of its Proposal, together with the terms in any City agreement and associated specifications provided by the City to Proposer therewith, shall comprise the entire agreement between City and Proposer. Moreover, Proposer agrees that any additional or contrary terms contained in Proposer’s acknowledgement of, shall be null and void. #14..
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ON-CALL HAZARDOUS WASTE AND

BIOHAZARDOUS WASTE REMEDIATION
6 VIRTUAL BID OPENING
The City of Modesto will be broadcasting Proposal openings live electronically via Microsoft Teams at 11:00 a.m. (Pacific Time) on Tuesday, October 8, 2024. The City Clerk Record of Proposal document should be available on Planet Proposals by the end of the same day.

The public Proposal opening for this Invitation for Proposals will be available using the URL link containing the Number and Title of the Proposal on the cover page, provided below. By submitting your Proposal for the above-stated RFP you acknowledge, understand, and agree to this modified Proposal opening procedure.
• URL:https://teams.microsoft.com/l/meetupjoin/19%3ameeting_NTI0YzBiMDMtNDQ0Yi00YjNlLWIwZjYtYzg4ZDVjMDdkM2Mz%40threa d.v2/0?context=%7b%22Tid%22%3a%22125ccacf-fc61-463c-9976- 189f876ff90b%22%2c%22Oid%22%3a%229715c333-c997-4dd7-8984-12cd4deaa705%22%7d Join Microsoft Teams Meeting (Click here to join the meeting) • +1 (469) 998-7409
• Conference ID: 961 656 049#
Should you have any questions regarding this, please do not hesitate to contact the Purchasing Department Contact listed on the Cover Page.
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ON-CALL HAZARDOUS WASTE AND

BIOHAZARDOUS WASTE REMEDIATION
7 GENERAL PROPOSAL REQUIREMENTS
A. PROPOSAL SUBMITTAL: Proposers should submit two (2) “inked” (preferably blue ink) signed original Proposal documents, plus one (1) copy of the signed original Proposal document, and one (1) electronic copy submitted via USB. The original Proposal document shall be clearly marked. Photocopies do not constitute an original Proposal. FAILURE TO FURNISH AT LEAST ONE “INKED” SIGNED ORIGINAL PROPOSAL DOCUMENT MAY RESULT IN DISQUALIFICATION.

B. CONFIDENTIAL PROPOSER INFORMATION: It is the responsibility of the Proposers to identify information in their Proposal submission that they may consider to be confidential under the California Public Records Act. To the extent that the City agrees with that designation, such information will be held in confidence whenever possible. All other information will be considered public.

C. PROPOSER COSTS INCURRED IN RESPONDING TO RFP: All costs associated with the preparation and submission of a Proposal shall be borne by the Proposer.

D. PROPOSER EXCEPTIONS: All exceptions taken to this RFP and associated specifications shall be specifically and clearly identified on Exceptions, Clarifications and Amendments form.

Failure to comply with this provision may deem the Proposal as non-responsive. Please review the Sample Agreement and make note on the Exceptions, Clarifications, and Amendments form for any changes. Exceptions taken shall not affect the overall performance and quality of equipment, materials and/or services required by the City. The Purchasing Manager or designated agent shall make the final decision regarding the acceptability of equipment, materials and/or services with exceptions.

E. CITY ACCEPTANCE/REJECTION OF IRREGULAR PROPOSALS: An agreement shall be awarded to the Proposer whose Proposal most closely satisfies the needs of the City and is deemed the most advantageous to the City. The City reserves the right to reject any or all Proposals or to waive any informalities or minor irregularities in a Proposal.

F. COMPLETE PROPOSAL DOCUMENT: The following forms constitute the makeup of a complete Proposal document and shall signed wherever indicated and be submitted to the City in the order listed:
• Proposal Form A – RFP Acknowledgement
• Proposal Form B – Proposer Company Information
• Proposal Form C – Pricing Schedule
• Proposal Form D – Proposer Exceptions, Clarifications, Amendments • Proposal Form E – Proposer Customer References
• Proposal Form F – Financial Interest Disclosure
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ON-CALL HAZARDOUS WASTE AND

BIOHAZARDOUS WASTE REMEDIATION
8 • Proposal Form G – Proposer Company History Statement • Proposal Form H – Proposer Financial Statements
• Proposal Form I – Addenda Acknowledgement
• Proposal Form J – Proposer Warranty Statements
• Proposal Form K – Proposer Experience and Certifications • Proposal Form L – Subcontractor List
Failure to furnish any of these documents may result in disqualification.

G. COMPLIANCE/NON-COMPLIANCE: If Proposer cannot comply with a specification requirement in this RFP, note on the Exception, Clarifications, Amendments form of the specification paragraph, your exception, and your recommendation. The Purchasing Manager will evaluate your recommendation. If after evaluation it is determined that the Proposer is not in compliance with the specification, the Proposal may be rejected.

H. PROPOSED PRICING FORMAT:
• The cost of labor, equipment, fuel, licenses, bonds, permits, and insurance necessary to perform the required services shall be included in Proposal pricing, along with Proposer’s profit margin and any other cost factors.
• Unless otherwise stated, the Proposer agrees that, in the event of a price decline, the benefit of such lower pricing shall be extended to the City. • The City of Modesto shall not pay mileage charges or travel time from the Contractor’s place of business to the job site, or from site to site, or for the Contractor’s travel time to pick up materials.
• Proposer shall use the pricing schedule provided in this RFP to present Proposal pricing.

No other form or format shall be accepted. Proposal must be submitted on the Pricing Schedule provided. No alterations may be made to the pricing schedule. Any exceptions, amendments or adjustments should be noted on the Exception, Clarification, Amendments Form.

I. AWARD OF AGREEMENT:
• The City may award one or more agreements to one or more Proposer in order to provide for backup, or in case the “primary” contractor is unable to meet the City’s needs. #14..
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BIOHAZARDOUS WASTE REMEDIATION
9 • The City reserves the right to decline to award any agreement if it is determined that the proposed pricing is not competitively priced based on similar agreements with public agencies within the State of California or if the bids received fail to meet the City’s requirements.
• The City reserves the right to select that Proposal, which best suits the City’s needs. Price is only one factor that will be considered by the City when awarding an agreement.

Regardless of City staff’s recommendation, the City Council reserves the right to award an agreement to the Proposer that best suits the City’s needs as determined by the City Council whether or not said award is consistent with City staff’s recommendation for award.
• The City will appoint a selection committee to evaluate each Proposer’s submitted Proposal. The City will evaluate Proposals on a 100-point scale based upon the following weighted scoring:

Evaluation Elements Scoring Method
Experience Numerical Score
Ability Numerical Score
Response Time Numerical score
Cost Numerical score
References Numerical Score
Total: Maximum Points:

J. INDEMNITY: Proposer, if awarded an agreement, will be required to hold the city, its agents, officers, employees, and volunteers, harmless from and save, defend and indemnify them against any and all claims, losses, liabilities, judgements or damages from every cause, including but not limited to injury to person or property or wrongful death, including reasonable costs and expenses of defense of any judicial or administrative action, arising directly or indirectly out of any negligent or intentional act or omission of Proposer, its agents, officers, employees, and volunteers relating to or during the performance of its obligations under this Proposal.

Contractor’s obligation to defend, indemnify, and hold the city, its agents, officers, and employees harmless under the provisions of this paragraph is not limited to or restricted by any requirement in this Proposal for Proposer to procure and maintain a policy of insurance. With reference to the foregoing, the parties agree that all risk of loss, including but not limited to damages, property losses and defense of third-party suits, arising out of or relation to the operation of city-owned vehicles by Contractor’s employees is apportioned to Contractor in accordance with the provisions contained in indemnity.
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BIOHAZARDOUS WASTE REMEDIATION
10 K. PROPOSER REPRESENTATION: Proposer represents that:
• Proposer has had an opportunity to examine and has examined any and all of the documents, including specifications, any resultant contract and supporting data, and that it has, from the information contained in such documents, specifications, and data, fully acquainted itself with all conditions relevant to the work. • Proposer has made all reasonable investigations essential to a full understanding of the difficulties, which may be encountered in performing the work. • Proposer will complete the proposed services for the compensation stated in any resultant agreement.
• Proposer assumes full and complete responsibility for all conditions relevant to the proposed services and all risks in connection therewith. • Proposer represents that it is fully qualified to perform the proposed services in accordance with the terms of any resultant agreement within the time specified therein.

L. PROPOSAL PROTEST AND APPEAL PROCEDURES: Proposers wishing to protest or appeal a contract award decision by the City of Modesto must follow the procedures provided in this section. Protests or appeals which are not submitted in accordance with these procedures will not be reviewed.

Definitions
For the purposes of these procedures: "Days" means working days in which City Hall is open for business, excluding holidays and weekends.
"Proposal" includes the term "offer" or "proposal" as used in the context of formal, informal, or negotiated procurements.
"Announced Decision" includes the term “Notice of Intent to Award Letter”. Once the City has issued an Announced Decision, the date noted will begin the time that an Interested Party may lodge a protest.

Protest Procedures
• Only a Proposer who has actually submitted a Proposal is eligible to submit a protest against the City’s Announced Decision.
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BIOHAZARDOUS WASTE REMEDIATION
11 • Subcontractors are not eligible to submit bid protests. • A Proposer may not rely on the bid protest submitted by another bidder, but must timely pursue its own protest.
• A written protest to an Announced Decision must be made to the City of Modesto's Director of Finance no later than ten days after the date of the Announced Decision. • The protest shall be delivered or sent by registered mail and received by the deadline, or protest will be automatically rejected. Protestors who choose to be represented by legal counsel are responsible for the associated expenses. • The protest shall be accompanied by a certified or cashier's check in the amount of $300.00, (except for protests of Federally Funded agreements) made payable to the Clerk of the City of Modesto. Protests filed without the requisite fee will be rejected without any additional review.
• The protest filed with the Director of Finance shall:
a. Include the name, address, email address and business telephone number of the protestor;
b. Identify the under protest by name, Request for Proposal (RFP) or Request for Proposal (RFP) number, and Proposal/RFP date;
c. The bid protest must contain a complete statement of the basis for the protest and all supporting documentation. The protest must refer to the specific portion or portions of the Contract Documents upon which the protest is based; d. Include all supporting documentation, if any. Documentation submitted after filing deadline will not be reviewed.
• Proposal Protests: A Proposer shall follow, in order, the following steps:
a. Protest to Director of Finance: Upon receipt of a complete and timely protest, the Director of Finance shall review all the submitted materials and shall create and retain a written record of the review. The Director of Finance shall respond at least generally to each material issue raised in the protest not later than ten (days after receipt of the protest. Notice of the Director of Finance's decision may be given by letter mailed through U.S. Postal Service.

All protests to the Director of Finance shall either be delivered to:
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ON-CALL HAZARDOUS WASTE AND

BIOHAZARDOUS WASTE REMEDIATION
12 City Clerk’s Office
Attn: Director of Finance
1010 Tenth St. Suite 6600
Modesto CA 95354
Or mailed to:

City Clerk’s Office
Attn: Director of Finance
PO Box 642
Modesto CA 95353
b. Appeal to Deputy City Manager: At the protestor’s discretion, the further decision of the Director of Finance decision may be appealed in writing to the City of Modesto's Deputy City Manager(s) no later than ten days after the date of the Director of Finance’s Decision. The scope of the appeal shall be limited by the issues raised in the initial protest to the Director of Finance. The Deputy City Manager shall not be permitted to review any newly raised issues. The Deputy City Manager shall review the appeal, accompanying supporting documents, if any and the written records of the protest review by the Director of Finance. A written record of the Deputy City Manager's review shall be created and maintained. The Deputy City Manager shall give notice of their decision to the protestor within ten days after receipt of appeal.

Further protest appeals shall either be delivered to:

City Clerk’s Office
Attn: Deputy City Manager
1010 Tenth St. Suite 6600
Modesto CA 95354
Or mailed to:

City Clerk’s Office
Attn: Deputy City Manager
PO Box 642
Modesto CA 95353
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13 d. Appeal to City Council: Any protestor seeking to appeal to the decision of the Deputy City Manager may appeal in writing to the City Council by filing with the City Clerk a written notice of such appeal not later than fifteen days after the date of the Deputy City Manager's decision. The City Clerk will calendar the protest for Council hearing and give notice of the time and place of the hearing as provided in Modesto Municipal Code Sections 1-4.01 through 1-4.05. The City Council’s decision on the appeal shall be final.

All protest appeals to the City Council shall either be delivered to:

City Clerk’s Office
Attn: City Council
1010 Tenth St. Suite 6600
Modesto CA 95354
Or mailed to:

City Clerk’s Office
Attn: City Council
PO Box 642
Modesto CA 95353
e. Optional Alternative Process for Protests of Procurement Actions Exceeding $250,000: A Bidder protesting procurements exceeding $250,000 shall comply with the procedures contained herein, except that in lieu of appeal to the Deputy City Manager a protestor may request that the protest be heard and decided at an administrative hearing.

A written request for administrative hearing shall be accompanied by a certified or cashier's check in the amount of $1,500, (except for protests of Federally Funded projects); The request for hearing shall include the specific grounds of the appeal.

The City of Modesto shall select and engage an impartial and qualified person to act as hearing officer in the pending protest. The protestor shall have the right to twice reject the selected hearing officer, provided that the City is notified of such rejection within three days of notice to protestor of the name of the hearing officer.

The protest shall be heard not later than twenty days after receipt of protestor's request for hearing and the selection of a hearing officer. Protests not made in a #14..
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BIOHAZARDOUS WASTE REMEDIATION
14 timely manner shall be deemed withdrawn, unless the City and the protestor mutually agree otherwise in writing. The protestor’s failure to accept a hearing officer after the third attempt by City staff to identify an impartial hearing officer shall be deemed a withdrawal of the protest.

The costs of the hearing officer and expenses of the protest shall be borne by the protestor. The sums deposited with the request for hearing shall be credited to the costs of the hearing officer and other hearing expenses. f. Mandatory Alternative Process for Protests of Procurements Obtained with Federal Funds: If the protested procurement involves federal funds, the Deputy City Manager, City Council, or hearing officer shall give notice, accompanying their respective decisions, to the protestor that he or she has the right to appeal to the appropriate federal agency, for which an agency name, contact (where available) and address shall be provided by City staff. Such an appeal shall be filed with the appropriate agency within seven business days of the dispatch or rejection notices to the protestor. Federal agencies may entertain protests alleging that the City has failed to adopt written protest procedures or has failed to follow such procedures. The City Council is the highest authority of the City of Modesto and its decisions are final. A disappointed Bidder for a contract involving expenditures of Federal funds shall have the right to appeal the City Council decision directly to the federal agency as described herein. #14..
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15 PROPOSAL SUBMITTAL CHECKLIST

PROPOSAL SUBMITTAL CHECKLIST
The Proposer shall provide a complete Proposal in a sealed envelope by the required deadline on the Proposal Opening Date. Failure to provide all the required documents may cause the Proposal to be considered non-responsive.

Proposer’s Proposal must contain the following applicable elements completed and signed wherever indicated and submitted as described more-fully herein. The following checklist is provided solely for Proposer’s use in reviewing the completeness of your submission:

COMPLETE PROPOSAL ELEMENTS 
Proposal Form A – RFP Acknowledgement
Proposal Form B – Proposer Company Information
Proposal Form C – Pricing Schedule
Proposal Form D – Proposer Exceptions, Clarifications, Amendments Proposal Form E – Proposer Customer References
Proposal Form F – Financial Interest Disclosure
Proposal Form G – Proposer Company History Statement
Proposal Form H – Proposer Financial Statements
Proposal Form I – Addenda Acknowledgement
Proposal Form J – Proposer Warranty Statements
Proposal Form K – Proposer Experience and Certifications Proposal Form L – Subcontractor List
Proposer’s submission should include all City of Modesto forms. If any form is not applicable, Proposer should write or type “Not Applicable” on it but still include the form in your submission. #14..
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16 PROPOSAL FORM A – RFP ACKNOWLEDGEMENT
The City is soliciting Proposals from qualified firms (each a “Proposer” to fulfill the City’s requirements per the specifications, terms and conditions contained in this Request for Proposals (“RFP”). This Proposal Acknowledgement must be completed, signed by an authorized responsible officer or employee, dated and submitted with the Proposal response. Obligations assumed by such signature will include the following:

1. Preparation of Proposals: (a) All prices and notations must be printed in ink or typewritten. No erasures permitted. Errors may be crossed out and corrections printed in ink or typewritten adjacent and must be initialed in ink by person signing the Proposal. (b) Quote price as specified in Proposal. No alterations or changes of any kind shall be permitted to the Proposal Form. Responses that do not comply shall be subject to rejection in total.

2. Failure to Submit Proposal: If you are not submitting a Proposal but want to remain on the mailing list and receive future Proposals, complete, sign and return this Proposal Acknowledgement and state the reason you are not pricing.

3. Taxes and Freight Charges: (a) Unless otherwise required and specified in the RFP, the prices quoted herein do not include Sales, Use or other taxes. (b) No charge for delivery, drayage, express, parcel post packing, cartage, insurance, license fees, permits, costs of bonds, or for any other purpose, except taxes legally payable by City, will be paid by the City unless expressly included and itemized in the Proposal. (c) Amount paid for transportation of property to the City is exempt from Federal Transportation Tax. An exemption certificate is not required where the shipping paper shows the consignee as the City; as such papers may be accepted by the carrier as proof of the exempt character of the shipment. (d) Articles sold to the City are exempt from certain Federal excise taxes.

The City will furnish an exemption certificate.

4. Award: (a) Unless otherwise specified by the Proposer or the RFP gives notice of an all-or-none award, the City may accept any item or group of items of any Proposal. (b) Proposals are subject to acceptance by the City at any time within 90 days of opening, unless otherwise specified in the RFP.

A Proposer shall not change its Proposal within such time frame (c) A valid contract based on the sample agreement attached to the RFP and the Proposal shall be mailed, or otherwise furnished, to the successful Proposer within the time for acceptance specified, and such contract shall be a binding contract without further action by either party. The contract shall be interpreted, construed and given effect in all respects according to the laws of the State of California.

5. Patent Indemnity: Proposers who do business with the City shall hold the City, its officers, agents and employees, harmless from liability of any nature or kind, including cost and expenses, for infringement or use of any patent, copyright or other proprietary right, secret process, patented or unpatented invention, article or appliance furnished or used in connection with the contract or purchase order.
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17 6. Samples: Samples of items, when required, shall be furnished free of expense to the City and if not destroyed by test may upon request (made when the sample is furnished), be returned at the Proposer’s expense.

7. Rights and Remedies of City’s for Default: (a) In the event any item furnished by the Proposer in the performance of the contract or purchase order should fail to conform to the specifications therefore or to the sample submitted by the Proposer with its Proposal, the City may reject the same, and it shall thereupon become the duty of the Proposer to reclaim and remove the same forthwith, without expense to the City, and immediately to replace all such rejected items with others conforming to such specifications or samples; provided that should the Proposer fail, neglect or refuse so to do the City shall thereupon have the right to purchase in the open market, in lieu thereof, a corresponding quantity of any such items and to deduct from any moneys due or that may there after come due to Proposer, or send an invoice to the Proposer which shall be paid within thirty (30) days, the difference between the prices named in the contract or purchase order and the actual cost thereof to the City. In the event that the Proposer fails to make prompt delivery as specified for any item, the same conditions as to the rights of the City to purchase in the open market and to reimbursement set forth above shall apply, except when delivery is delayed by fire, strike, freight embargo, or Act of God or the government. (b) Cost of inspection or deliveries or offers for delivery, which do not meet specifications, will be borne by the Proposer. (c) The rights and remedies of the City provided above shall not be exclusive and are in addition to any other rights and remedies provided by law or under the contract.

8. Payment Terms and Methods: Proposer will be able to choose from either of the following payment methods and associated timings:
(a) Option A (Preferred): City of Modesto ePay Payment: This secure payment methodology is preferred by an increasing number of the City’s suppliers. On Net 30-day timing, you will receive a single-use Master Card number with a detailed remittance for each payment. You will process the payment though your POS/Card terminal. The payment remittance will be sent from [email protected] via email and will contain the following information:
• 16-digit credit card number
• Expiration date
• Security code
• Total dollar amount of invoices to be paid
• Invoices reference numbers and corresponding amounts
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18 hereunder. Information about enrolling in MasterCard ePay program can be obtained from the City’s contact listed on the Cover Page of this RFP.
(b) Option B – Manual Check: On Net 45 Day timing, the City will mail a hardcopy check to Bidder. The payment will be deemed to have been made when the check envelope is mailed via US Postal Service First Class Mail. The timing of the mailing will be at the end of the Net 45 Day period. Additional time should be estimated by the Bidder for the check to be in transit, and to await deposit and clearance by Bidder staff.

9. California Government Code Section 4552: In submitting a Proposal to a public purchasing body, the Proposer offers and agrees that if the Proposal is accepted, it will assign to the purchasing body all rights, title, and interest in and to all causes of action it may have under Section 4 of the Clayton Act (15 U.S.C. Sec. 15) or under the Cartwright Act (Chapter 2, commencing with Section 16700, of Part 2 of Division 7 of the Business and Professions Code), arising from purchases of goods, materials, or services by the Proposer for sale to the purchasing body pursuant to the Proposal. Such assignment shall be made and become effective at the time the purchasing body tender’s final payment to the Proposer.

10. No Guarantee or Warranty: The City makes no guarantee or warranty as to the condition, completeness or safety of any material or equipment that may be traded in under a contract or purchase order resulting from this Proposal.

11. One “Inked” Signed Original Proposal Documents Required: Failure to furnish at least one “inked” signed original Proposal documents may result in disqualification. These should be accompanied by one copy of the documents and one electronic copy on a USB drive.

12. Minor Irregularities. The City reserves the right, in its sole discretion, to waive any informalities or minor irregularities in a Proposal.

THE undersigned acknowledges receipt of the referenced RFP and/or Addenda and offers and agrees to furnish the articles and/or services specified on behalf of the Proposer indicated in Proposer’s Proposal Forms A through L, attached hereto and made a part hereof, for the pricing proposed on the Pricing Schedule.

Proposer Company Name:

Proposer Headquarters Address:

City/State/Zip:

Signature/Title/Date:
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19 PROPOSAL FORM B – PROPOSER COMPANY INFORMATION
A. Proposer Company Full
Legal Name
B. Proposer Company
Marketplace (or DBA)
Name
C. Type of Legal Entity: ___ Corporation, registered in ____________________ (State) ___ Limited Liability Company, registered in _________________(State) ___ Partnership, registered in ________________(State)
___ Sole Proprietorship, registered in ____________(State) ___ Other ___________________________________________(Describe) D. Headquarters Address
(Street Address, City,
State, Country, Postal
Code):

E. Website Address: www.___________
F. Contact Person Details: Name:

Title:

Phone (Office):

Phone (Mobile):

Mailing Address (Street Address, City, State, Postal Code):

Fax Number:

Email:

G. Federal Taxpayer
Identification Number
(TIN):

H. Dun & Bradstreet
(DUNS) Number:

I. Names and Titles of
Top Three Proposer
Officers:

J. Years in Business:

K. Proposer Office
Address Closest to City
of Modesto (Street
Address, City, State,
Country, Postal Code):

L. City of Modesto
Business License
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20 Number (note –
provide only if
available now - - but
not required until any
contract begins):
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21 PROPOSAL FORM C – PRICING SCHEDULE
All labor, materials, equipment, tools, fuel, licenses, bonds, insurance and other expenses necessary for Proposer to perform the required services shall be included in Proposal pricing. Proposal must be submitted on the below Pricing Schedule provided. No alterations should be made to the pricing schedule. Any exceptions, amendments or adjustments should be noted on Proposal Form D – Exceptions, Clarifications, Amendments. **Please review and provide pricing on Attachment A**
Payment Terms:

Check which of the following payment terms/methodology Proposer accepts (a description of each can be found in Proposal Form A – RFP Acknowledgement):

Choose One:
• Option A (Preferred): City of Modesto ePay Payment on Net 30 Day Timing: ____ Choose by checking () here. If selected, for bid comparison purposes, Proposer’s pricing will be reduced by the City of Modesto’s average ePay card program rebate percentage; or ePay Email Address: ______________________________
• Manual Check Payment Mailed by US Postal Service First Class Mail Only on Net 45 Day Timing:
___ Choose by checking () here.

THE undersigned acknowledges receipt of the referenced RFP and any associated Addenda and offers to furnish the articles and/or services specified, in accordance with the specifications, terms and conditions of this RFP and these Proposal documents, for the pricing indicated on the Pricing Schedule.

Proposer Company Name:

Name of Proposer Signatory:

Signature of Proposer Representative:
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22 PROPOSAL FORM D – PROPOSER EXCEPTIONS, CLARIFICATIONS, AMENDMENTS Exceptions to the City of Modesto’s RFP package, sample agreement, and associate specifications are not encouraged and may cause Proposer to be considered responsible and/or its Proposal to be considered not responsive. Therefore, if no exceptions, clarifications or amendments are proposed by Proposer, it is preferred that Proposer so indicate by typing or writing “Not Applicable” in the Description field in the first item row below. Less preferred, Proposer may indicate no exceptions, clarifications or amendments are proposed by leaving this form out of its’ Proposal submission.

Nonetheless, Proposer may request Proposal clarifications and exceptions below, if any, sign and submit with your Proposal response. Any requested exception, clarification or amendment may not be accepted and may deem the Proposer as non-responsive.

Item # Reference To: Description
Page # Section or
Paragraph #
Proposer Company Name:

Name of Proposer Signatory:

Signature of Proposer Representative:
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23 PROPOSAL FORM E – PROPOSER CUSTOMER REFERENCES
Proposer shall provide a list of five current or former customers able to discuss prior experience with similar type of services requested by the City in the above-referenced RFP. Proposer’s references shall have similar volume and requirements to the City of Modesto’s as described in the above-referenced RFP. Proposers failing to provide references may be deemed as non-responsive.

The City may contact some or all of the references provided in order to determine the Proposer’s performance record on services similar to that described in the above-referenced RFP. The City reserves the right to contact references other than those provided in Proposer’s submission and to use the information gained from them in the award process.

Company Name:

Address:

City, State, Zip Code:

Contact Person:

Email Address:

Telephone Number:

Type of Business or
Governmental
Agency:

Date Range of
Service:

Annual Contract Value $
Company Name:

Address:

City, State, Zip Code:

Contact Person:

Email Address:

Telephone Number:

Type of Business or
Governmental
Agency:

Date Range of
Services:

Annual Contract Value $
Company Name:

Address:
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24 City, State, Zip Code
Contact Person:

Email Address:

Telephone Number:

Type of Business or
Governmental
Agency:

Date Range of
Services:

Annual Contract Value $
Company Name:

Address:

City, State, Zip Code
Contact Person:

Email Address:

Telephone Number:

Type of Business or
Governmental
Agency:

Date Range of
Services:

Annual Contract Value $
Company Name:

Address:

City, State, Zip Code
Contact Person:

Email Address:

Telephone Number:

Type of Business or
Governmental
Agency:

Date Range of
Services:

Annual Contract Value $
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25 PROPOSAL FORM F – FINANCIAL INTEREST DISCLOSURE
Any contract award to result from this RFP process and Proposer’s submission of a Proposal therewith will require approval by a majority vote of the City of Modesto’s City Council. In order to have full transparency in any City of Modesto commercial actions, the City Council may not approve an agreement between the City and the Proposer until all persons with a direct or indirect financial interest of greater than $2,000 in the Proposer are identified by name.

Proposer must therefore complete this Proposal Form F – Financial Interest Disclosure, listing by name all parties that have a material financial interest in the agreement, contract or development right.

PLEASE NOTE, any Council action that requires a Financial Interest Disclosure cannot be considered by the City Council until the required reporting is made. That means that City Council agenda items without the disclosure will be removed from the Council agenda.

Financial Interest Disclosure to City of Modesto
Proposer shall identify any person with a financial interest in the Proposer by name, below.

For the purposes of this disclosure, a “Financial Interest” shall have the meaning contained in Modesto Municipal Code section 2-10.02.

Persons having an aggregate economic interest in the Proposer less than two thousand dollars ($2,000.00) at all times prior to final Council action of the proposed contract are not required to be listed on the Financial Interest Disclosure.

Notwithstanding the foregoing, a Financial Interest Disclosure is not required for a Proposer meeting the financial criteria for listing on the New York or the Pacific Stock exchanges unless it is reasonably foreseeable that a City Council decision will increase or decrease that entity's gross revenues or expenses by one million dollars ($1,000,000) or more and the requirements of Modesto Municipal Code Section 2-

10.03(h) are satisfied.

It is the legal obligation of all applicants for approval of an agreement or of an application for development rights to verify in writing, under penalty of perjury, that the identity of each person having a material financial interest in the Proposer is true, correct and complete. By signing below, the applicant understands that this information is provided under penalty of perjury, and that intentionally supplying misinformation or deception may result in either invalidation of the agreement or application, or criminal prosecution for misdemeanor violation of the Modesto Municipal Code, or both. Negligent provision of misinformation shall be grounds for invalidation. In accordance with the Modesto Municipal Code, each applicant has a continuing obligation to maintain the truth, accuracy and completeness of the financial interest disclosure information provided below #14..
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26 until after final consideration by the City Council of any matter arising out of or relating to the agreement or application.

Print Names of Persons Having a Financial Interest in Proposer Receiving this Agreement:

First Name, Last Name
First Name, Last Name
First Name, Last Name
First Name, Last Name
First Name, Last Name
First Name, Last Name
First Name, Last Name
First Name, Last Name
First Name, Last Name
First Name, Last Name
First Name, Last Name
First Name, Last Name
First Name, Last Name
By signing this document, I agree to the information contained within.

Proposer Company Name:

Name of Proposer Signatory:

Signature of Proposer Representative:
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27 PROPOSAL FORM G – PROPOSER COMPANY HISTORY STATEMENT Company History Statement - Proposer shall have been in business for a minimum of three continuous years (immediately prior to the time of the City’s solicitation) providing the services described in this Invitation for Proposals (RFP).

The Proposer’s company history overview statement shall be approximately one to three pages in length and inserted below:

Proposer Company Legal Name: Insert Proposer Logo Here (if existent):

Insert Proposer Company History Overview Statement Beginning Here:
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28 PROPOSAL FORM H – PROPOSER FINANCIAL STATEMENTS
Minimum Qualifications are mandatory for proposal consideration, and at a minimum shall include the following:

Financial Stability:

City staff will request financial statements from the proposer whose proposal is determined to best meet the City’s needs, as determined by the selection committee. Within two (2) business days of City request, proposer shall provide a copy of their company’s most recent professionally prepared Financial Statements (Income Statement and Balance Sheet). These statements, if un-audited, shall be accompanied by a cover letter that states the name and title of the preparer, the basis of the financial statement presentation (cash or accrual) and whether these statements have been prepared in accordance with Generally Accepted Accounting Principles for the most recent fiscal year end of the proposer. Audited financial statements shall be submitted in their entirety, including the auditor’s opinion and notes to the financial statements.

A separate document shall be provided and signed under penalty of perjury by the proposer’s financial officer or owner that explains the proposer’s inability to provide statements for a fiscal period that ended at least eight (8) months before the required date of submittal, if such inability exists.

One complete set of Financial Statements shall be submitted within two (2) business days of City request.

Financial Statements, whether delivered via email, by an employee of the proposer, U.S. Postal Service, courier or package delivery service must be received by the City of Modesto, Purchasing Division within two (2) business days of request. Financial statements delivered via email should be sent to [email protected]. If sent via email, proposer is encouraged to follow-up with a phone call to Melvin Rosal at (209) 577-5420, to confirm receipt. Failure of proposer to provide requested documents within two (2) business days, may disqualify proposer from further consideration. The City of Modesto assumes no responsibility for delay in the delivery of the Financial Statements to the City.

CITY OF MODESTO, PURCHASING DIVISION
1010 10TH STREET, SUITE 5300
ATTN: MELVIN ROSAL
ON-CALL HAZARDOUS AND BIOHAZARDOUS WASTE REMEDIATION RFP 2324-21 MODESTO, CA 95354
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29 By signing this document, I confirm that I understand the financial statement requirements as set forth above.

Proposer Company Name:

Name of Proposer Signatory:

Signature of Proposer Representative: __________________________________________________ #14..
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30 PROPOSAL FORM I – ADDENDA ACKNOWLEDGEMENT
In order to obtain any addenda information, throughout the RFP period, Proposer is responsible for regularly checking the City of Modesto’s Planet Proposal website at https://pbsystem.planetbids.com/portal/14999/bo/bosearch for the RFP number listed on the Cover Page and in the header of each subsequent page of this RFP, and in any event, no later than the day prior to Proposal opening.. The changes identified in any addenda issued will modify this RFP and specifications. The addenda now become a part of this RFP and Proposer’s resultant Proposal. Signing the Proposal on the signature portion thereof, the Proposer is acknowledging that the Proposer has confirmed that it has received all addenda issued for RFP, and has included costs for such in the Proposal submitted. Failure to list and acknowledge all addenda numbers may cause Proposer’s Proposal to be considered nonresponsive.

Do not attach any of the addenda to this sheet nor include them with the Proposal.

If no addenda have been issued against this RFP solicitation, Proposer may write “Not Applicable” and return this Proposal Form as part of its submission. Alternatively, Proposer may leave this Proposal Form out of its submission.

But if any addenda have been issued by the City of Modesto this document is required to be completed and returned.

The Proposal is submitted with respect to the changes to the RFP included in addenda numbers:

List All Addenda Numbers, Separated by Commas
(“,”):

Proposer Company Name:
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31 PROPOSAL FORM J – PROPOSER WARRANTY STATEMENTS
As a material part of its Proposal, Proposer shall insert below a written statement detailing any materials and workmanship warranties, term and conditions in conformance with the specifications and requirements set forth in this RFP.

Notwithstanding any other provisions of this RFP, Proposer warrants that the materials, supplies, or other services furnished under any contract or purchase order resulting from its Proposal shall be on the most suitable grade and meet or exceed the standards set forth in this RFP. Such warranty shall include the following; performance, workmanship, labor, materials, and Proposer design or engineering contributions. If a defect is discovered in any item of the materials, assemblies, components, supplies or services covered in this Proposal, Proposer shall correct at its sole expense, all such defects as are reported within 30 days of City’s final acceptance. Upon expiration of the applicable warranty period, all such liability shall terminate except for fraud or such gross mistakes as amount to fraud, latent defects, or specific failure to comply with the terms or any resultant purchase order.

All materials, parts, labor, assemblies and components shall by subject to the warranty conditions and terms unless specifically exempted in writing by the City of Modesto.

Proposer Company Legal Name: Insert Proposer Logo Here (if existent):

Insert Proposer Warranty Statement Beginning Here:
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32 PROPOSAL FORM K – PROPOSER EXPERIENCE AND CERTIFICATIONS Proposer shall provide below a summary covering the following:

A. Experience: The Contractor and its employees directly involved in providing inspections, services and repairs shall have a minimum of three years’ experience providing the types of services requested in this RFP:
i. Identify key personnel and their position within your organization. ii. Provide a biographical summary or resume detailing the experience, level of expertise and qualifications of the key individuals providing the types of services requested herein. iii. If you plan to subcontract work, you must also indicate in Proposal Form L – Subcontractor List the name and address of each firm and the type of work or tasks the subcontractor will perform. Identify key personnel assigned to the project, their position, qualifications and representative experience.

B. Certifications: Proposer shall provide copies of all relevant certifications held for both company and any individuals required to perform the services requested herein. #14..
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33 PROPOSAL FORM L – SUBCONTRACTOR LIST
Proposer shall list the name and the address of the place of business for each subcontractor who will perform work or labor or render services to the Proposer. In addition, list the type of work the subcontractor will perform, and; (if applicable) its Department of Industrial Relations (DIR) registration number and its California Contractor’s license number:

If Contractor uses any Subcontrctor for transport, Contractor must provide City with photocoy of alterate transportor’s permit and/or licenses. Photocopies must:
a) the transporter’s registration
b) U.S. Environmental Protection Agency (EPA) identification number c) proof of insurance
d) telephone number
e) a primary contact person, and
f) any other information the City may request to verify the alternate transporter is permitted to transport the specific waste
Name of
Subcontractor
Address Type of Work Contractor
License # (if any)
DIR
Registration #
(if any)
Proposer Company Name:
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34 TECHNICAL SPECIFICATIONS AND REQUIREMENTS

1.0 SCOPE OF WORK:

The City of Modesto, Utilities Department, Wastewater, Stormwater and Water Services Division in conjunction with the Public Works Department, Solid Waste Management Division, Streets Division, Modesto Police Department, and Modesto Fire Department “the City”, are requesting proposals for hazardous waste and biohazardous waste, “Waste”, remediation.

Contractor shall perform disposal and cleanup of Waste at the direction of City of Modesto staff, “City Staff”, and in accordance with the following:
a) Contractor must follow professional workflow processes to assure proper container(s) are available and packing protocols have been completed and provide the required documentation to City Staff. b) Each time service is requested, Contractor must provide an estimate of the total cost to cleanup, load, haul, and dispose of Waste material(s). City Staff must review and approve in writing prior to work being completed.
c) Following approval, Contractor must prepare waste material profiles, manifest, and the proposed schedule for transportation to an appropriate disposal facility. d) Contractor must coordinate with approved City Staff, at least one day in advance of the planned pick-up date for the Waste transport, to assure City Staff will be available to provide the required authorization and paperwork signatures.
e) Contractor must immediately provide Emergency Response upon City request in the event of unforeseen hazardous/biohazardous material events (leakage, spills, etc.). f) Contractor must ensure that sufficient staff and equipment are available to mitigate incidents in an efficient and timely manner.
g) City Staff may inspect any work performed under the Agreement. h) Contractor shall provide the City notice of any changes thirty (30) days before any change which might affect removal, transport and disposal procedure/requirements.

1.1 FACILITIES, EQUIPMENT, AND MATERIALS:

Except as set forth in the Scope of Work, Contractor must, at its sole expense, furnish all facilities, equipment, materials, supplies, and consumables required to complete the work under this agreement.

Equipment and materials must be in proper working order and are subject to approval by City Staff prior to its use. Contractor must provide all equipment and materials required for waste characterization, handling, treating, storing, packaging, labeling, transporting, and disposal or be able to utilize a subcontractor in accordance with all Technical Specifications and Service Requirements.

1.2 PERSONNEL:

Contractor must provide personnel (technicians, drivers, etc.) trained to the satisfaction of USDOT 49 CFR Part 172 and OSHA. Personnel must be trained in Hazard Communication Standard (HCS) (29 CFR 1910.1200(g)) to understand the contents of the Safety Data Sheet (SDS) forms of each chemical to assure safe handling, transport, and delivery of hazardous chemicals. Upon request, #14..
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35 Contractor must submit documentation of personnel training for review by City Staff.

1.3 RESPONSE TIMES:

Scheduled Waste Remediation: Contractor must remove waste from the City of Modesto sites as agreed upon within seven (7) calendar days of receiving authorization. Response times begin from the time the Contractor receives notification/authorization from City Staff.

Emergency Waste Remediation: Contractor must be available on a 24-hour basis, 7 days a week to provide personnel, equipment, and materials to assist City Staff in containing and cleaning up hazardous and biohazardous material spills. Contractor must provide emergency response services as directed or requested by City Staff, within the timeframe agreed upon within any resulting agreement between the City and Contractor. Response times begin from the time of the emergency notification by City staff.

Contractor must provide personnel and equipment to mitigate releases of hazardous or biohazardous materials, treat materials to render them neutral or safe for collection and recovery prior to transferring them for a safe shipment and final disposal, in accordance with all applicable laws and regulations.

Scene Clean Up: Contractor must be available on a 24-hour basis, 7 days a week to assist City Staff in containing and cleaning up hazardous and biohazardous material. Contractor must provide response within two (2) hours of notification from City Staff.

1.4 WASTE PREPARATION:

Contractor must field screen, correctly package, and label all waste in accordance with federal, state, and local regulations.

Contractor must be aware of current costs and analytical requirements for disposal of hazardous waste at approved California Department of Toxic Substances Control (DTSC)/Environmental Protection Agency (EPA) permitted disposal facilities.

1.5 TRANSPORTATION AND FINAL DISPOSITION OF WASTE:

Contractor must provide appropriate transportation vehicles and must load waste onto those vehicles, using its own personnel and equipment. Trucks must have provision for containment of spills and sides strong enough to restrain drums, equipment, and palletized material. Contractor must label and mark each container to prepare for transportation and disposal and properly placard all transportation vehicles, in accordance with the U.S. Department of Transportation (DOT) requirements. If Contractor uses any subcontractor for transport, Contractor must provide the City with a photocopy of the alternate transporter’s permit and/or licenses. The photocopies must also include:
g) the transporter’s registration
h) U.S. Environmental Protection Agency (EPA) identification number i) proof of insurance
j) telephone number
k) a primary contact person, and
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36 l) any other information the City may request to verify the alternate transporter is permitted to transport the specific waste
Contractor must not use any alternate transporter without prior written approval from City Staff.

Contractor must transport waste to an appropriate state-approved Treatment Storage and Disposal Facility (TSDF). Contractor must prepare Non-Hazardous and Uniform Hazardous Waste Manifests and/or bill of lading to the satisfaction of the Department of Toxic Substance Control (DTSC), the DOT, and the licensed facility receiving the waste, as further specified in Title 22, California Code of Regulations (CCR), Section 66262.23, Occupational Safety and Health Administration (OSHA), Hazard Communication Standard: Safety Data Sheets (SDS) and other applicable regulations. Contractor must completely and accurately prepare Land Disposal Restriction Forms, which must accompany the manifests.

An authorized representative from the City will sign the hazardous waste manifest. Contractor must pay any fees or penalties incurred by the City for any improperly completed manifests as stated in California Health and Safety Code Section 25160.5 and 22 CCR Division 4.5, Chapter 13, and Article 2. Within thirty (30) days of removal from City property, Contractor must assure that a signed original of the Hazardous Waste Manifest, indicating delivery to the designated TSDF, is returned to the City by the disposal facility. Hazardous waste disposal must be provided in accordance with the applicable federal, state, and local regulations. The accepting TSDF must provide the City with certificates of destruction/treatment within sixty (60) days of the date of the certification acceptance signature for the documentation of final disposition of all waste (example: landfill, incinerated, recycled, treated, etc.).

1.6 SPECIAL REQUIREMENTS – STANDARDS:

Contractor must perform work in accordance with applicable laws and regulations, including but not limited to the following: Federal (40 CFR Parts 110 and 116, Resource Conservation and Recovery Act (RCRA), Comprehensive Environmental Response, Compensation and Liability Act (CERCLA), 49 CFR Parts 172, 173, 177, 397, DOT, and 29 CFR Sections 1910.120 and 1910.134), State (Title 22 CCR Division 4.5, Environmental Health Standards for the Management of Hazardous Waste) and local laws and regulations.

All waste treatment, storage, recycling and/or disposal facilities must be licensed and permitted, in accordance with all applicable laws and regulations, to handle the wastes designated for delivery to the facility.

All applicable standards of the California Highway Patrol, EPA, and DOT apply, including drug and alcohol testing for Class “A” drivers.

Contractor must assure that all work performed under this agreement is in accordance with the laws of each state to which transport may occur and/or where services are to be performed. #14..
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37 Safe completion of all work is of paramount importance to the City. Contractor must perform all work in a safe manner, in compliance with OSHA and Cal-OSHA standards. Contractor must meet all required training standards.

Trucks and Equipment: All transport vehicles, including vacuum trucks, must be constructed, routinely inspected, and properly maintained to meet DOT and CHP specifications and requirements.

Contractor must comply with California Public Utilities Commission General Order (GO) 172, “Rules and Regulations Governing the Use of Personal Electronic Devices by Employees of Rail Transit Agencies and Rail Fixed Guideway Systems”.

Contractor must comply with California Public Utilities Commission General Order (GO) 175, “Rules and Regulations Governing Roadway Worker Protection provided by Rail Transit Agencies and Rail fixed Guideway Systems”.

1.7 HAZARDOUS WASTE REMEDIATION:

Chemical Spill Remediation: The City may require the emergency mitigation of chemical spills. The Wastewater Division currently maintains several chemical tanks at the Sutter and Jennings locations.

See table below. The City may also require chemical spill mitigation within the City due to vehicle collisions and accidents.

WASTEWATER CHEMICALS HOUSED ON LOCATION
Location Chemical Estimated
Volume (gal.)
Sutter Sodium Hypochlorite 4,000
Jennings Citric Acid 5,000
Sodium Hypochlorite 5,000
Phosphoric Acid 300
Sodium Hydroxide, 50% 400
Sulfuric Acid, 50% 350
Categorization and Disposal of Unknown Hazardous Waste: The City illegal dumping of containers and unmarked drums of various size including those greater than 5 gallons that will require identification and evaluation to ensure all applicable removal and disposal standards are met, etc.

Asbestos Concrete Pipe (ACP): The City requires the disposal of ACP on an as needed basis. The contractor will be expected to dispose of, or make arrangements to dispose of, ACP. Contractor is responsible for proper disposal. If Contractor must subcontract this task, the contractor is required to list the sub-contractor they plan on using.

Chlorine Sludge: The Water Services Division requires the disposal of approximately 150 gallons of chlorine tablet byproducts per year. Byproducts primarily consist of binding agents with some chlorine #14..
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38 residual present. This disposal is on an “as needed” basis and the City does not guarantee quantities as they vary depending on operational need.

Slurry Alum: The Streets Division uses approximately four (4) 275 gallon totes containing Slurry Alum on a monthly basis for opertational needs. Once totes are consumed, proper disposal of totes is required.

This disposal is on an as needed basis and the City does not guarantee quantities as they vary depending on operational need.

Miscellaneous Hazardous Waste Disposal: Due to the unforeseeable nature of Hazardous Waste removal required by the City, the above is not a complete list of materials. Contractor must also be able to identify through testing and properly dispose of containers containing unknown waste contents in addition to, respond and assist with various spills in accordance with the above Scope of Work.

Sharps Waste Disposal: The Solid Waste Division requires the disposal of 1 gallon to 5 gallon sharp containers at two (2) locations on a monthly basis. Contractor will need to supply containers.

1.8 BIOHAZARDOUS WASTE SERVICES:

Equipment Clean Up: The Police Department requires the cleaning and disinfection of five (5) restraint devices (WARP) on a quarterly schedule. Services are to be scheduled with the City Representative.

Vehicle Clean Up: The Police Department requires the clean up and removal of Biohazardous Waste from vehicles. Biohazard waste clean up includes, but not limited to, the removal of feces, urine, vomit, blood, and other bodily fluids.

Scene Clean Up: The Police Department and Modesto Fire Department require the clean up and removal of Biohazardous Waste within City limits.

Clean up must include the removal, disinfection, and sanitation at locations across the City such as public right-of way, City vehicles and vehicles within City limits, City properties and adjacent areas.

1.9 TRAFFIC CONTROL:

Contractor shall respond to a request for a site clean-up with all the necessary tools, materials, equipment, containers, personal protective gear, traffic control equipment, and personnel that is required or needed to perform the work to handle, remove, transport, and dispose of the waste materials and leave a clean site.

1.10 MISCELLANEOUS SERVICES:

The City may, from time to time, require contractor/consultant services not specified in the work descriptions above (e.g. expert testimony, report preparation on special topics). The contractor shall be available for performing these miscellaneous services.
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39 1.11 REQUIRED LICENSES:

Prior to beginning any service that shall be furnished under this specification, the Proposer shall secure the appropriate Business/Delivery license from the City of Modesto. Business/Delivery license information may be obtained by calling (209) 577-5389 or emailing [email protected]. The successful Proposer shall maintain a City of Modesto business license for the duration of the agreement.

1.12 TERM OF AGREEMENT:

The term of the agreement shall be for a period of two (2) years with three (3) one-year extension options at the sole discretion of City, for a total of up to five (5) years.

A. Pricing shall remain firm for the first two years of any agreement, which may be awarded pursuant to this RFP.

B. Price increases for subsequent agreement years three, four, and five, shall not exceed the Consumer Price Index (CPI) for West Urban Area in any one agreement year, and shall be negotiated through the Purchasing Division. Requests for price increases shall be submitted by Contractor(s) in writing, sixty (90) days prior to the annual anniversary date of the agreement to be effective for the subsequent year.

1.13 INSURANCE REQUIREMENTS:

MINIMUM SCOPE AND LIMIT OF INSURANCE
Coverage shall be at least as broad as:

ON-CALL HAZARDOUS WASTE AND

BIOHAZARDOUS WASTE REMEDIATION
40 3. Workers’ Compensation: as required by the State of California, with Statutory Limits, and Employer’s Liability Insurance with limit of no less than $1,000,000 per accident for bodily injury or disease.

4. Contractors’ Pollution Legal Liability and/or Asbestos Legal Liability with limits no less than $2,000,000 per occurrence or claim, and $2,000,000 policy aggregate.

Umbrella or Excess Coverage
The Contractor may use Umbrella or Excess Policies to provide the liability limits as required in this agreement. This form of insurance will be acceptable provided that all of the Primary and Umbrella or Excess Policies shall provide all of the insurance coverages herein required, including, but not limited to, primary and non-contributory, additional insured, Self-Insured Retentions (SIRs), indemnity, and defense requirements. The Umbrella or Excess policies shall be provided on a true “following form” or broader coverage basis, with coverage at least as broad as provided on the underlying Commercial General Liability insurance. No insurance policies maintained by the Additional Insureds, whether primary or excess, and which also apply to a loss covered hereunder, shall be called upon to contribute to a loss until the Contractor’s primary and excess liability policies are exhausted.

The insurance policies are to contain, or be endorsed to contain, the following provisions:

Primary Coverage
The Additional Insured coverage under the Contractor’s policy shall be “primary and non-contributory” and will not seek contribution from the City’s insurance or self-insurance and shall be at least as broad as CG 20 01 04 13. The City of Modesto does not accept endorsements limiting the Contractor’s insurance coverage to the sole negligence of the Named Insured.

Notice of Cancellation
Each insurance policy required above shall provide that coverage shall not be canceled, except with notice to the City of Modesto.
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41 Claims Made Policies (applicable to Pollution Liability only) If any of the required policies provide claims-made coverage:

1. The Retroactive Date must be shown and must be before the date of the contract or the beginning of contract work.

2. Insurance must be maintained, and evidence of insurance must be provided for at least five (5) years after completion of the contract of work.

3. If coverage is canceled or non-renewed, and not replaced with another claims-made policy form with a Retroactive Date prior to the contract effective date, the Contractor must purchase “extended reporting” coverage for a minimum of five (5) years after completion of work.

Waiver of Subrogation
Contractor hereby grants to City of Modesto a waiver of any right to subrogation which any insurer of said Contractor may acquire against the City of Modesto by virtue of the payment of any loss under such insurance. Contractor agrees to obtain any endorsement that may be necessary to affect this waiver of subrogation, but this provision applies regardless of whether or not the City of Modesto has received a waiver of subrogation endorsement from the insurer.

Self-Insured Retentions
All Self-insured retentions must be disclosed to Risk Management for approval and shall not reduce the limits of liability. The City of Modesto may require the Contractor to purchase coverage with a lower retention or provide proof of ability to pay losses and related investigations, claim administration, and defense expenses within the retention. Any and all deductibles and SIRs shall be the sole responsibility of Contractor or subcontractor who procured such insurance and shall not apply to the Indemnified Additional Insured Parties.

Acceptability of Insurers
Insurance is to be placed with insurers with a current A.M. Best’s rating of no less than A:VII, unless otherwise acceptable to the City of Modesto.

Verification of Coverage
Contractor shall furnish the City of Modesto with original certificates and amendatory endorsements or copies of the applicable policy language effecting coverage required by this clause and a copy of the Declarations and Endorsements Pages of the CGL and any Excess policies listing all policy endorsements. All certificates and endorsements are to be received and approved by the City of Modesto Risk Services before work commences. However, failure to obtain the required documents prior to the work beginning shall not waive the Contractor’s obligation to provide them. The City of Modesto reserves the right to require complete, certified copies of all required insurance policies, including endorsements required by these specifications, at any time. City reserves the right to obtain a full certified copy of any insurance policy and endorsements. Failure to exercise this right shall not constitute a waiver of right to exercise later.
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42 Subcontractors
Contractors shall require and verify that all subcontractors, or other parties hired for this work, purchase and maintain coverage for indemnity and insurance requirements as least as broad as specified in this agreement to the extent they apply to the scope of the subcontractor’s work with the same certificate of insurance requirements and naming as additional insureds all parties to this contract.

Certificate Holder Address
Proper address for mailing certificates, endorsements and notices shall be:

City of Modesto
Attn: Risk Management
1010 10th Street
Modesto, CA 95354
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43 SAMPLE AGREEMENT

SAMPLE ANNUAL AGREEMENT - SERVICES
This agreement, hereinafter called AGREEMENT, made and entered into in the City of Modesto, State of California, this ____ day of _________, 2024, by and between the City of Modesto, a municipal corporation of the State of California, hereinafter called CITY, and _________________, a _____________, hereinafter called CONTRACTOR.

W I T N E S E T H:

WHEREAS, the Modesto City Council adopted Resolution No. 2024-________ authorizing the Award of Bid and agreement for the On-Call Hazardous Waste and Biohazardous Waste Remediation SERVICES to CONTRACTOR, attached hereto as Exhibit “A” and made a part hereof, and WHEREAS, the CONTRACTOR provided a responsive and responsible submittal that best meets the CITY needs, attached hereto as Exhibit “B” and made a part hereof, and WHEREAS, the CITY and CONTRACTOR shall enter into an agreement for On-Call Hazardous Waste and Biohazardous Waste Remediation SERVICES as described in RFP 2324-21, attached hereto as Exhibit “C” and made a part hereof (hereinafter called RFP).

NOW, THEREFORE, the parties hereto mutually agree as follows:
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44 1. THE WORK:
a) CONTRACTOR shall furnish all labor, materials, equipment, fuel, tools, licenses, bonds and insurance necessary to perform and complete the required work as specified in Exhibit “C”, and in strict accordance with the conditions of the complete AGREEMENT. b) CONTRACTOR shall do and perform the work contemplated hereby in a good workmanlike manner under the direction of and to the satisfaction of the CITY Representative. c) CONTRACTOR shall maintain proper insurance with the CITY for the duration of the AGREEMENT.
d) CONTRACTOR shall maintain a CITY business license for the duration of the AGREEMENT.
e) CONTRACTOR shall furnish said services at the following AGREEMENT rates for an estimated annual amount $_________________. The total amount paid by CITY to CONTRACTOR over the full term of the AGREEMENT shall not exceed $____________. Unless the services provided are for a lump sum or flat fee, fees for work performed by CONTRACTOR on an hourly basis shall not exceed the amounts shown on Bid attached hereto as Exhibit B.

AGREEMENT PRICING
Pricing Table - TBD

3. CITY REPRESENTATIVE:

CITY Representative is:

Division Contact: Name, Title, Phone Number, Email Address Purchasing Contact: Melvin Rosal, Buyer, (209) 577-5420, [email protected] The CITY Representative is not authorized to commit the CITY to changes in specifications, requirements, or scope of work, changes in price(s), period of performance or delivery date(s) or method of #14..
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45 shipment. Changes of a contractual or business nature shall be effective only by written change to the AGREEMENT, issued by the City of Modesto, Purchasing Division.

4. CONTRACTOR CONTACT:

Name, Title, Phone Number, Email Address

5. TERM OF AGREEMENT:

The term of the AGREEMENT shall be for a period of two (2) years, with three (3) one-year extension options at the sole discretion of CITY, for a total of up to five (5) years.

Year 1: 2025 through 2026
Year 2: 2026 through 2027
Year 3: 2027 through 2028
Year 4: 2028 through 2029
Year 5: 2029 through 2030
Pricing as set forth in Section 1.e. above shall remain firm for the first two (2) years of the AGREEMENT.

6. LIABILITY INSURANCE:

MINIMUM SCOPE AND LIMIT OF INSURANCE
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46 Coverage shall be at least as broad as:

4. Contractors’ Pollution Legal Liability and/or Asbestos Legal Liability with limits no less than $2,000,000 per occurrence or claim, and $2,000,000 policy aggregate.

Umbrella or Excess Coverage
The Contractor may use Umbrella or Excess Policies to provide the liability limits as required in this agreement. This form of insurance will be acceptable provided that all of the Primary and Umbrella or #14..
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47 Excess Policies shall provide all of the insurance coverages herein required, including, but not limited to, primary and non-contributory, additional insured, Self-Insured Retentions (SIRs), indemnity, and defense requirements. The Umbrella or Excess policies shall be provided on a true “following form” or broader coverage basis, with coverage at least as broad as provided on the underlying Commercial General Liability insurance. No insurance policies maintained by the Additional Insureds, whether primary or excess, and which also apply to a loss covered hereunder, shall be called upon to contribute to a loss until the Contractor’s primary and excess liability policies are exhausted.

The insurance policies are to contain, or be endorsed to contain, the following provisions:

Notice of Cancellation
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48 Each insurance policy required above shall provide that coverage shall not be canceled, except with notice to the City of Modesto.

Claims Made Policies (applicable to Pollution Liability only) If any of the required policies provide claims-made coverage:

1. The Retroactive Date must be shown and must be before the date of the contract or the beginning of contract work.

2. Insurance must be maintained, and evidence of insurance must be provided for at least five (5) years after completion of the contract of work.

Waiver of Subrogation
Contractor hereby grants to City of Modesto a waiver of any right to subrogation which any insurer of said Contractor may acquire against the City of Modesto by virtue of the payment of any loss under such insurance. Contractor agrees to obtain any endorsement that may be necessary to affect this waiver of subrogation, but this provision applies regardless of whether or not the City of Modesto has received a waiver of subrogation endorsement from the insurer.

Self-Insured Retentions
All Self-insured retentions must be disclosed to Risk Management for approval and shall not reduce the limits of liability. The City of Modesto may require the Contractor to purchase coverage with a lower retention or provide proof of ability to pay losses and related investigations, claim administration, and defense expenses within the retention. Any and all deductibles and SIRs shall be the sole responsibility #14..
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49 of Contractor or subcontractor who procured such insurance and shall not apply to the Indemnified Additional Insured Parties.

Acceptability of Insurers
Insurance is to be placed with insurers with a current A.M. Best’s rating of no less than A:VII, unless otherwise acceptable to the City of Modesto.

Verification of Coverage
Contractor shall furnish the City of Modesto with original certificates and amendatory endorsements or copies of the applicable policy language effecting coverage required by this clause and a copy of the Declarations and Endorsements Pages of the CGL and any Excess policies listing all policy endorsements. All certificates and endorsements are to be received and approved by the City of Modesto Risk Services before work commences. However, failure to obtain the required documents prior to the work beginning shall not waive the Contractor’s obligation to provide them. The City of Modesto reserves the right to require complete, certified copies of all required insurance policies, including endorsements required by these specifications, at any time. City reserves the right to obtain a full certified copy of any insurance policy and endorsements. Failure to exercise this right shall not constitute a waiver of right to exercise later.

Subcontractors
Contractors shall require and verify that all subcontractors, or other parties hired for this work, purchase and maintain coverage for indemnity and insurance requirements as least as broad as specified in this agreement to the extent they apply to the scope of the subcontractor’s work with the same certificate of insurance requirements and naming as additional insureds all parties to this contract. #14..
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50 Special Risks or Circumstances
City of Modesto reserves the right to modify these requirements, including limits, based on the nature of the risk, prior experience, insurer, coverage, or other special circumstances.

Certificate Holder Address
Proper address for mailing certificates, endorsements and notices shall be:

City of Modesto
Attn: Risk Management
1010 10th Street
Modesto, CA 95354

7. PAYMENT:

CONTRACTOR shall invoice CITY not less than once per month based on the cost for services performed and reimbursable costs incurred prior to the invoice date. All invoices shall be paid in full the following payment terms within thirty days after completion and acceptance of the Services by the CITY, and receipt of a properly prepared invoice, CITY will pay CONTRACTOR [TO BE DETERMINED BY RFP RESPONSE IN FINAL AGREEMENT, EITHER “Net 30 terms via CITY’s ePay Program” or “Net 45 Days via manual check”.]. The CITY is exempt from payment of Federal Excise Tax, and all invoices shall be exclusive of such excise tax.

Invoice to: City of Modesto
Attn: Accounts Payable
P.O. Box 642
Modesto, CA 95353
Email to: [email protected]
At a minimum, invoices shall state the following:
• This AGREEMENT number
• CITY department/division name and address
• Billing period
• Service hours worked day and week
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51 • Unit price, extended price, sales tax and total

8. INDEMNITY:

The CONTRACTOR shall hold the CITY, its agents, officials, officers, employees, and volunteers, harmless from and save, defend and indemnify them against any and all claims, losses, liabilities, judgments or damages from every cause, including but not limited to injury to person or property or wrongful death, including reasonable costs and expenses of defense of any judicial or administrative action, arising directly or indirectly out of any negligent or intentional act or omission of CONTRACTOR, or its agents, officials, officers, employees, or volunteers relating to or during the performance of its obligations under this AGREEMENT. CONTRACTOR’s obligation to defend, indemnify, and hold the CITY, its agents, officials, officers, and employees harmless under the provisions of this paragraph is not limited to or restricted by any requirement in this AGREEMENT for CONTRACTOR to procure and maintain a policy of insurance.

9. VENUE & GOVERNING LAW:

Venue for any dispute or claim arising or related to this AGREEMENT its performance, breach, or interpretation (including issues about its validity or enforceability), shall be exclusively in the Superior Court of Stanislaus County or the United States District Court for the Eastern District of California This AGREEMENT shall be deemed made in, governed by, performed in, and construed and enforced in accordance with the laws of the State of California, without giving effect to its conflicts of laws provisions or principles.

10. ATTORNEYS’ FEES:

11. COMMENCEMENT AND COMPLETION OF THE WORK:
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52 The work contemplated herein shall be commenced as immediately after the agreement administrator receives and has on file:

Proofs of insurance (approved by CITY Risk Manager); and Executed Agreement;
a. Resolution No. 2024-_______;
b. CONTRACTOR Bid submittal;
c. RFP No. 2324-21;
d. Contractor’s City of Modesto business license

12. TERMINATION OF SERVICES:

Termination for Default: In the event either party fails to perform under this AGREEMENT or breaches any condition contained herein, the other party shall notify in writing the breaching party of the nonperformance. Within 10 days after receipt of notification, the breaching party shall correct any non-performance to the reasonable satisfaction of the non-breaching party, or such other time as may be identified in the notice.

Failure to correct any non-performance shall allow the non-breaching party to terminate this AGREEMENT for cause.

Termination by City for Convenience: The City may also terminate this AGREEMENT the Contractor's performance underthe Agreement, eitherin whole orin part, at its own discretion and without cause.

Post-Termination Procedure
Upon receipt of a written notice of termination pursuant to either of the foregoing paragraphs, the CONTRACTOR shall:
a. Cease its work as directed in the notice of termination as of the termination date and see to it that its employees, subcontractors and agents are notified of such termination and act as specified in the notice of termination; b. Terminate all orders and subcontracts except as necessary to complete any portion of the SERVICES that are not terminated;
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53 c. If directed in writing by the CITY to do so, assign all right, title and interest in subcontracts and materials in progress to CITY, in which case the CITY will have the right at its discretion to settle, or pay any or all claims arising out of the termination of such, but in no event shall recovery by any CONTRACTOR or subcontractor include lost profits for portions of the SERVICES not completed or undertaken, including materials not delivered; d. Deliver or otherwise make available to the CITY all data, drawings, specifications, reports, estimates, summaries and such other information and material as may have been accumulated by the CONTRACTOR in performing the SERVICES whether completed or in process;
e. Settle outstanding liabilities and claims, subject to the approval of CITY; f. Complete performance of such part of the SERVICES as has not been terminated; g. Take such other actions as may be necessary, or as may be directed by the CITY for the protection and preservation of the SERVICES and/or property related to the SERVICES;
h. If CITY so requests, and at CITY's cost, CONTRACTOR shall provide sufficient oral or written status reports to make CITY reasonably aware of the status of CONTRACTOR’s work on the SERVICES.
i. CONTRACTOR understands and agrees that CITY may, in CITY’s sole discretion, refuse to pay CONTRACTOR for that portion of CONTRACTOR's SERVICES which were performed by CONTRACTOR on the project prior to the termination date and which remain unacceptable and/or not useful to CONTRACTOR as of the termination date.

CITY will pay CONTRACTOR for SERVICES actually completed prior to the receipt of the termination notice or otherwise completed in accordance with the notice of termination. The final #14..
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54 payment to the CONTRACTOR after termination for convenience shall be limited to amounts due and owing under the AGREEMENT at time of termination, including the following:
a. The cost of settling and paying valid claims arising out of the termination of the SERVICES such as subcontractor agreements or contracts for materials; b. The AGREEMENT price allocable to the portion of the SERVICES properly performed or goods supplied to the work site by the CONTRACTOR as of the date of termination, as determined in accordance with the notice of termination, reduced by any sums previously paid to the CONTRACTOR for such SERVICES.

13. COMPLIANCE WITH ALL LAWS:

14. FAILURE TO PERFORM SATISFACTORY WORK:

It is agreed and understood that if the CONTRACTOR fails to perform the SERVICES as specified herein, CITY's representative may:
a. Consent to accept such unsatisfactory service with an appropriate adjustment in contract price, based on established cost factors,
b. Have such required work done by CITY forces or otherwise, and charge the cost thereof to the CONTRACTOR, or
c. Recommend termination of AGREEMENT between said the CONTRACTOR and the City of Modesto.

Those discrepancies and deficiencies in the SERVICES that remains uncorrected after the date set for correction may be the necessary justification for a billing adjustment in the month following the occurrence. #14..
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55 Unless otherwise negotiated, billing adjustments for this incomplete or uncorrected work shall be permanent retention of 100% of the estimated monthly cost for the SERVICES not corrected or completed.

15. ASSIGNMENT OF RIGHTS:

The CONTRACTOR offers and agrees, and will require all subcontractors and suppliers to agree, to assign to the CITY all rights, title, and interest in and to all causes of action it and they may have under Section 4 of the Clayton Act (15 United States code, Section 15) or under the Cartwright Act (Business and Professions Code, Section 16700 et seq.), arising from the acquisition of goods, services, or materials pursuant to this AGREEMENT or any allowed subcontract. The assignment made by CONTRACTOR and all assignments made by subcontractors and suppliers shall be made and become effective at the time the CITY makes final payment to The CONTRACTOR, without further acknowledgment by the parties (Government Code, Sections 4550-4554).

16. CITY PROCESS/PROCEDURE APPROVALS:

CITY approval of any process or procedure shall not relieve CONTRACTOR of its responsibility to furnish the required SERVICES meeting all specifications contained herein.

17. CONTRACTOR'S RESPONSIBILITY FOR DAMAGES:

18. NOTICES:

Any notice, payment or instrument required or permitted by this AGREEMENT to be given or delivered to either party shall be deemed to have been received when personally delivered, or one calendar #14..
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56 week following deposit of the same in any United States Post Office, registered or certified mail, postage prepaid, addressed as follows:

CONTRACTOR: __________________
__________________
__________________
__________________
CITY: City of Modesto
Purchasing Division
P.O. Box 642
Modesto, CA 95353
Each party may change its address for delivery of notice by delivering written notice of such change of address to the other party.

19. SIGNATORY(IES) FOR CONTRACTOR:

Each signatory for CONTRACTOR below warrants and represents that it is legally competent to, and have full authority to, execute the AGREEMENT.

20. QUANTITIES:

No minimum or maximum is guaranteed or implied.

21. FUNDING:

All annual extensions are based upon continuous funding for that purpose by the City Council.

Failure to fund any annual extension shall result in an immediate termination of the AGREEMENT without redress.

22. OTHER GOVERNMENT/PUBLICLY FUNDED AGENCIES:

23. NON-DISCRIMINATION:
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57 a. During the performance of this AGREEMENT, CONTRACTOR and any allowed subcontractors shall not unlawfully discriminate against any employee or applicant for employment because of race, color, ancestry, religion, sex, national origin, marital status, age, medical condition (cancer related), physical handicap (including AIDS), sexual orientation, or any other basis prohibited by Federal or California law. Equal employment opportunity extends, but is not limited to recruitment, compensation, benefits, layoff, termination, and all other conditions of employment. The CONTRACTOR and any allowed subcontractors shall ensure that the evaluation and treatment of their employees and applicants for employment are free of such discrimination.

The CONTRACTOR and any allowed subcontractors shall comply with the provisions of the Fair Employment and Housing Act (Government Code, Section 12900 et seq.) and the applicable regulations promulgated thereunder (California Administrative Code, Title 2, and Section 7285.0 et seq.). The applicable regulations of the Fair Employment and Housing Commission implementing Government Code, Section 12900, set forth in Chapter 5 of Division 4 of Title 2 of the California Administrative Code are incorporated into this contract by reference and made a part hereof as if set forth in full. b. The CONTRACTOR and any allowed subcontractors shall give written notice of their obligations under this clause to labor organizations with which they have a collective bargaining or other agreement.
c. The CONTRACTOR shall include the nondiscrimination and compliance provisions of this clause in any allowed subcontracts to perform SERVICES. d. The Contractor shall permit access by representatives of the Department of Fair Employment and Housing and the CITY upon reasonable notice at any time during the normal business hours, but in no case less than 24 hours notice, to such of its books, records, accounts, other sources of information and its facilities as said Department or CITY shall require to ascertain compliance with this AGREEMENT. e. By executing this AGREEMENT, CONTRACTOR certifies that it shall follow and be in compliance with the Americans with Disabilities Act of 1990, the applicable administrative requirements promulgated in response thereto, and any other applicable Federal laws and regulations relating to handicap #14..
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58 discrimination and participation, and will continue to do so for at least the duration of the AGREEMENT and any extensions thereof.

24. CONTRACTOR LICENSES & PERMITS:

CONTRACTOR warrants and represents that it possesses and shall maintain all licenses, and shall secure and maintain all necessary permits, necessary to perform the SERVICES.

25. RECORDS:

All final versions of reports, data, maps, models, charts, studies, surveys, photographs, memoranda, plans, studies, specifications, records, files, or any other documents or materials, in electronic or any other form, that CONTRACTOR prepares or obtains pursuant to this Agreement and that relate to the matters covered hereunder shall be the property of the CITY. CONTRACTOR hereby agrees to deliver those documents to the CITY upon termination of the AGREEMENT, and the CITY may use, reuse or otherwise dispose of the documents without CONTRACTOR’s permission. It is understood and agreed that the documents and other materials, including but not limited to those described above, prepared pursuant to this AGREEMENT are prepared specifically for the City and are not necessarily suitable for any future or other use.

26. FACILITIES AND EQUIPMENT:

27. INDEPENDENT CONTRACTOR; NOT AGENT:

28. DRUG FREE WORKPLACE:

29. ASSIGNMENT:

Neither this AGREEMENT nor any SERVICES hereunder shall be subcontracted or assigned by CONTRACTOR without the prior written consent of the CITY in each and every instance.

30. WAIVER:

31. HEADINGS NOT CONTROLLING:

Headings used in the Agreement are for reference purposes only and shall not be considered in construing this AGREEMENT.

32. MISCELLANEOUS:

Time is of the essence in CONTRACTOR’s performance under each provision of this AGREEMENT.

33. ENTIRE AGREEMENT:

This Agreement and its exhibits contain the entire understanding between CONTRACTOR and CITY. Additional or new terms contained in this AGREEMENT which vary from CONTRACTOR’S bid are controlling and are deemed accepted by CONTRACTOR by performance of any SERVICES or other commencement of performance hereunder. The terms and conditions of the RFP, attached hereto as Exhibit C, #14..
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60 are incorporated herein. In the event of a conflict between the RFP and this AGREEMENT, this AGREEMENT shall control. All previous bids, offers and communications relative to this Agreement, whether oral or written, are hereby superseded except to the extent that they have been incorporated into this Agreement. No future waiver or exception to any of the terms, conditions, and provisions of this AGREEMENT shall be considered valid unless specifically agreed to in writing by the parties.

34. PARTIAL INVALIDITY:

CITY OF MODESTO, CONTRACTOR
A municipal corporation
By: __________________________ By: _________________________________ JOSEPH P. LOPEZ, (Signature)
City Manager
By: _________________________________
(Name & Title)
ATTEST: Date: _______________________________
By: __________________________

DIANE NAYARES-PEREZ, CMC,
City Clerk

(SEAL)

APPROVED AS TO FORM:

By: ____________________________
JOSE M. SANCHEZ,
City Attorney
By: ____________________________
JOE F. RODRIQUEZ,
Risk Manager
#14..
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RFP 2324-21 Scoring Abstract
RFP No. 2324-21 On-Call Hazardous and Biohazardous Waste Remediation Max Score Clean Harbors
Environmental Services,
Inc.

GrayMar Environmental
Services, LLC
Requirements - Primary Selection Criteria - 100 total points possible Experience 15 13 11
Ability 25 21 21
Response Time 25 14 18
Cost 15 9 15
References 20 14 18
Total Score 100 71 83
Ranking 2 1
Individual criteria scores is the average of the Evaluation Committee scoring #14..
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ĂůŝĨŽƌŶŝĂ>ĞǀŝŶĞĐƚŝƐĐůŽƐƵƌĞ
ĂůŝĨŽƌŶŝĂGovernment Code Sec𿿿on 84308, also known as the "Levine Act", prohibitsŝƚǇ“officers” from par𿿿cipa𿿿ng in any ac𿿿on related to a license, permit, or other en𿿿tlement for use (a “proceeding”) ŝĨ such member accepts, solicits, or directs poli𿿿cal contribu𿿿ons from a party to the proceeding or their agent totaling more than $500 while the proceeding is pending before the agency,ĂŶĚĨŽƌ twelve (12) months following the date a decision concerning the proceeding has been made͘The Levine Act also requires disclosure of such contribu𿿿on by a party to the proceeding͘ Sec𿿿on 84308(a)(4) of the Levine Act defines an "officer" as follows: “Officer” means any elected or appointed officer of an agency, any alternate to an elected or appointed officer of an agency, and any candidate for elec𿿿ve office in an agency.The term “officer” is further defined 2 Cal. Code Regs. Sec𿿿on 18438.1, which states:

An officer of an agency includes only those persons who make, par𿿿cipate in making, or in any way aƩempt to use their official posi𿿿on to influence a decision in the license, permit, or en𿿿tlement for use proceeding, or who exercise authority or budgetary control over the agency of officers who may do so, and:
(1) Serve in an elected posi𿿿on, including an official appointed to an elected posi𿿿on due to an interim vacancy or an elec𿿿on otherwise canceled because the official was the sole candidate for the posi𿿿on; (2) Serve as a member of a board or commission;
(3) Serve as the chief execu𿿿ve of a state agency, or county, city or district of any kind; or (4)Have decision making authority with respect to the proceeding involving a license, permit, or other en𿿿tlement for use and is also a candidate for elected office or has been a candidate for elec𿿿ve office in the 12 months prior to the proceeding.

A list of Modesto City Council Board Members can be found online at: Modesto City Council hƩps://modestogov.com/706/CouncilͲMembers (modestogov.com). The party making this cer𿿿fica𿿿on is responsible for determining whether a recipient of a poli𿿿cal contribu𿿿on is a CŝƚǇofficer prior to answering the following ques𿿿ons:
ϭ͘ Have you, your company, or any agent on behalf of you or your company, made any poli𿿿cal contribu𿿿ons of more than $500 to any CŝƚǇofficer, in the twelve (12) months preceding the date of the submission of your proposals or the an𿿿cipated date of any Council ac𿿿on related to this ĐŽŶƚƌĂĐƚ͍
ͺͺͺz
^If yes, please iden𿿿fy the Councilŵember(s): ͺͺͺNO Ϯ͘ Do you, or your company, or any agent on behalf of you or your company, an𿿿cipate or plan to make any poli𿿿cal contribu𿿿on of more than $500 to any CŝƚǇ officer in the twelve (12) months following any Council ac𿿿on related to this contract?
ͺͺͺz
^If yes, please iden𿿿fy the Councilŵember(s): ͺͺͺNO #14..
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Answering YES to either of the ques𿿿ons above does not preclude the City of Modesto from awarding a contract to your firm or taking any subsequent ac𿿿on related to the contract. It ŵĂǇ, however, preclude the iden𿿿fied CŝƚǇofficer from par𿿿cipa𿿿ng in any ac𿿿ons related to such contract.

HEREBY CERTIFY UNDER PENALTY OF PERJURY UNDER THE LAWS OF THE STATE OF CALIFORNIA THAT THE FOREGOING IS TRUE AND CORRECT. ͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺ ͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺ ĂƚĞ Signature of authorized individual
ͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺͺ Company/Applicant Name
GrayMar Environmental Services, LLC /Michael S. Gray
11-Feb-2026
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California Levine Act Disclosure
California Government Code Section 84308, also known as the "Levine Act", prohibits City “officers” from participating in any action related to a license, permit, or other entitlement for use (a “proceeding”) if such member accepts, solicits, or directs political contributions from a party to the proceeding or their agent totaling more than $500 while the proceeding is pending before the agency, and for twelve (12) months following the date a decision concerning the proceeding has been made. The Levine Act also requires disclosure of such contribution by a party to the proceeding.

Section 84308(a)(4) of the Levine Act defines an "officer" as follows: “Officer” means any elected or appointed officer of an agency, any alternate to an elected or appointed officer of an agency, and any candidate for elective office in an agency. The term “officer” is further defined 2 Cal. Code Regs. Section 18438.1, which states:

An officer of an agency includes only those persons who make, participate in making, or in any way attempt to use their official position to influence a decision in the license, permit, or entitlement for use proceeding, or who exercise authority or budgetary control over the agency of officers who may do so, and:
(1) Serve in an elected position, including an official appointed to an elected position due to an interim vacancy or an election otherwise canceled because the official was the sole candidate for the position; (2) Serve as a member of a board or commission;
(3) Serve as the chief executive of a state agency, or county, city or district of any kind; or (4)Have decision making authority with respect to the proceeding involving a license, permit, or other entitlement for use and is also a candidate for elected office or has been a candidate for elective office in the 12 months prior to the proceeding.

A list of Modesto City Council Board Members can be found online at: Modesto City Council https://modestogov.com/706/Council-Members (modestogov.com). The party making this certification is responsible for determining whether a recipient of a political contribution is a City officer prior to answering the following questions:

1. Have you, your company, or any agent on behalf of you or your company, made any political contributions of more than $500 to any City officer, in the twelve (12) months preceding the date of the submission of your proposals or the anticipated date of any Council action related to this contract?
_ __ YES If yes, please identify the Councilmember(s):
___ NO

2. Do you, or your company, or any agent on behalf of you or your company, anticipate or plan to make any political contribution of more than $500 to any City officer in the twelve (12) months following any Council action related to this contract?
___ YES If yes, please identify the Councilmember(s):
___ NO
#14..
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Answering YES to either of the questions above does not preclude the City of Modesto from awarding a contract to your firm or taking any subsequent action related to the contract. It may, however, preclude the identified City officer from participating in any actions related to such contract.

HEREBY CERTIFY UNDER PENALTY OF PERJURY UNDER THE LAWS OF THE STATE OF CALIFORNIA THAT THE FOREGOING IS TRUE AND CORRECT.
02-17-2026 _____________________________
Date Signature of authorized individual
Safety-Kleen Systems, Inc. / Kendrick Harrison
Company/Applicant Name
#14..
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CITY OF MODESTO

COUNCIL AGENDA REPORT
DATE OF MEETING:

March 10, 2026
Date: January 27, 2026
TO: Mayor and City Council
THROUGH: Joseph P. Lopez, City Manager
FROM: DeAnna Christensen, Director of Finance
SUBJECT: City-Wide Security Services Agreement
CONTACT: Dianne Love, Purchasing Manager, [email protected], 209-571-5164 DESCRIPTION:

Consider approving an Agreement for the furnishing of City-Wide Security Services to Inter-Con Security Systems, Inc., Pasadena, CA for a total amount not to exceed $7,112,000 over seven (7) years. (Funding Source: Various Funds)
STRATEGIC PLAN ELEMENT:

This item supports the City of Modesto 2025-2026 Strategic Plan focus of Governance and Service Delivery under Goal H: Achieve Long-Term Financial Sustainability.

BACKGROUND:

Security guard services are required at the following City locations:
• City Rental Facilities / Park Operations
• Water Division, and Tank #6
• Wastewater Division, Sutter Wastewater Treatment Plant • 9th, 10th and 11th street Parking Garages
• City Hall 2nd Floor Customer Service Lobby
City Rental Facilities / Park Operations
The City has multiple facilities that are rented to the public for special events held on the weekends. Security guard service is required for these events to help ensure public safety. The Modesto Police Department (MPD) determines the number of security guards required, depending on the type and size of the event. The number can vary from two (2) to eight (8) security guards. The cost for the security services is reimbursed to the City by the customer paying for the special event. Park Operations has need for security services and request as needed. On normal basis, service consists of patrolled units for two (2) days per week for twelve hours per day.
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City Council, March 10, 2026
City-Wide Security Services Agreement

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Wastewater Division, Sutter Wastewater Treatment Plant
Security guard service ensures enforcement of the “no trespassing” and “authorized personnel only” policies. Guards also provide additional safety and security for shift operators, as well as providing greater security for critical areas such as; Building #1 which houses Administration, Operations, WQC Lab and Environmental Services, Building #2 which houses Collections and Electrical Services and Building #3 which houses Plant Maintenance. Several of these buildings store equipment that is critical to the successful operation of the wastewater facility. 9th, 10th, and 11th Street Parking Garages
A roving patrol officer, utilizing a City owned vehicle, provides security guard service to the parking garages monitoring the activity of the garages. The officer interacts with customers, other security officers and MPD, as necessary. Additional responsibilities include conducting continuous rounds and inspections of the parking garages.

Water – Codoni and Tank #6
Security guard walks the grounds, observe and report, checking buildings, vehicles, storage facilities, fences, etc.

City Hall 2nd Floor Customer Service Lobby
Security guard monitors the 2nd Floor Customer Service lobby during operational hours. The security guard observes this area to ensure the security for both our customers and City staff.

On February 5, 2019, under Resolution 2019-42, the City Council approved the Agreement for furnishing of City-Wide Security Services to Allied Universal Security Services and Rank Investigation and Protection Inc. for various City owned facilities. The City entered into a five (5) year agreement with two (2) one-year extension options for an estimated annual cost not to exceed $741,230 and $112,378 respectively and a total amount not to exceed $5,880,468 and $891,916 over seven (7) years.

On September 24, 2019, under Resolution 2019-408, the City Council approved a First Amendment with Rank Investigation and Protection Inc. in the amount not to exceed $641,498 for the first year of service and a total contract amount not to exceed $3,669,756 over seven (7) years. This amendment was needed to address the additional security services for the Modesto Outdoor Emergency Shelter.

On November 10, 2020, under Resolution 2020-481, the City Council approved a Second Amendment with Rank Investigation and Protection Inc. increasing the Agreement by $150,000 from $3,669,756 to $3,846,756 over seven (7) years. Due to the August 2020 Dryden Golf Course fire, additional security services were needed for this facility to minimize vandalism.

On November 4, 2022, the City Manager approved a First Amendment with Allied Universal Security Services due to an increase in their billable rates and new Heliaus device monthly Subscription Service fee of $150. This is a handheld detect and respond device for the security officers. This amendment did not impact the Council approved amount.

On November 11, 2022, the City Manager approved a Third Amendment with Rank Investigation and Protection Inc. due to an increase in their billable rates. With California #15..
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City Council, March 10, 2026
City-Wide Security Services Agreement

Page 3 of 5 ends

Minimum Wage increases, this impacted the rates for security guard services. This amendment did not impact the Council approved amount.

On April 23, 2024, the City Manager approved a Fourth Amendment with Rank Investigation and Protection Inc. due to an increase in their billable rates and extending the term of the agreement. This amendment did not impact the Council approved amount.

On June 10, 2024, the City Manager approved a Second Amendment with Allied Universal Security Services due to an increase in their billable rates. With California Minimum Wage increases, this impacted the rates for security guard services. This amendment did not impact the Council approved amount.

On December 9, 2025, the City Manager approved a Third Amendment with Allied Universal Security Services to extend the term of the agreement through December 31, 2026, to provide additional time to complete the procurement requirements. This amendment did not impact the Council approved amount.

On December 10, 2025, the City Manager approved a Fifth Amendment with Rank Investigation and Protection Inc. to extend the term of the agreement through December 31, 2026. This amendment did not impact the Council approved amount.

DISCUSSION:

On July 29, 2025, the City Manager authorized the Purchasing Manager to solicit the procurement for City-wide Security Services. On July 25, 2025, Stanislaus County GSA Purchasing Division issued RFP #25-30-YT under Master Agreement for Countywide Security Guard Services on the County of Stanislaus PlanetBids website. On August 28, 2025, proposals were opened at Stanislaus County GSA Purchasing Division 1010 10th Street, Suite 5400 Modesto, CA 95354. Through the Stanislaus County’s bidding process, they sent a notification via their bidding solution, PlanetBids to 589 vendors. A total of 78 vendors downloaded the RFP documents which included 2 local vendors in Modesto and 5 vendors within Stanislaus County. Twenty-one (21) proposals were received (provided below) and based on the Evaluation of the Proposals and the criteria outlined in the RFP, one (1) contract was awarded for this commodity which includes the Countywide Security Guard Services.

Company Name City State
A1 Protective Service Rancho Cordova California
AEGS Eagle Guard Services Inc Santa Clarita California
ALL STAR SECURITY SERVICES Sacramento California
American Global Security Chatsworth California
American Guard Services Inc Carson California
Americo Security Inc Sacramento California
Blue Knight Security and Patrol Gold River California
Citiguard, Inc. West Hills California
First Shield Security and Patrol Inc Tracy California
Good Guard Security, Inc. Stockton California
Guardian International Solutions Inc Los Angeles California #15..
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City Council, March 10, 2026
City-Wide Security Services Agreement

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HSS California, Inc. Denver Colorado
Inter-Con Security Systems, Inc. Pasadena California
Lyons Security Service Inc. Anaheim California
SECURE GUARD SECURITY SERVICES, INC IRVINE California
Securitas NA Orange California
SECURITY SERVICES NORTHWEST Sequim Washington
Solaris Security Services Turlock California
Unified Protective Service Inc. Hawthorne California
Universal Building Maintenance, LLC Santa Ana California Veterans High Risk Security Solutions, Inc Palm Desert California Based on the responsive and responsible proposer offering the Evaluation, Qualification, Presentation, and Pricing City staff recommends to award to Inter-Con Security Systems, Inc., Pasadena, CA to purchase Citywide Security Guard Services for a three (3) year agreement with four (4) one-year extension options, for a total estimated annual amount of $1,016,000, and $7,112,000 over seven (7) years.

Modesto Municipal Code Section 8-3.203 generally requires all purchases that meet or exceed $100,000 for material, equipment or contractual services to be formally bid. However, exceptions to the formal bidding process are granted in MMC 8-3.204(d) “Where the Purchasing Manager, in her discretion, determines that a process other than the formal bid procedure set for in Section 8-3.203 will result in a procurement for the City at the lowest possible cost commensurate with the desired quality.” In addition, MMC 8-3.202(h) encourages the Purchasing Manager to join with the State of California or other units of government in cooperative purchasing plans when the best cost savings interest of the City would be served.

By utilizing the Stanislaus County General Services bidding process, the City is complying with the requirements defined under this code for City-wide Security Services.

FISCAL IMPACT:

Sufficient funds are budgeted in Fiscal Year 2025-26 and will be budgeted for future years through the term of this Agreement, to cover the cost for this service. Below is the spending history with the current agreements with Allied Universal Security Services and Rank Investigation and Protection Inc.

Agreement Period Allied Rank Total
Year 1 $ 456,777 $ 573,772 $ 1,030,549
Year 2 $ 438,321 $ 442,356 $ 880,677
Year 3 $ 470,407 $ 506,289 $ 976,696
Year 4 $ 526,654 $ 162,834 $ 689,488
Year 5 $ 444,127 $ 208,312 $ 652,439
Year 6 $ 463,314 $ 351,230 $ 814,544
Year 7 $ 207,793 $ 261,889 $ 469,682
Grand Total $ 3,007,393 $ 2,506,682 $ 5,514,075
Below is the breakdown of the Proposed new Agreement and Funding Source funding the seven (7) year Agreement.
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City Council, March 10, 2026
City-Wide Security Services Agreement

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Fund Name Annual Estimated Amount
Building Services $ 2,682
General Fund $ 124,611
Golf Fund $ 51,426
Measure H $ 49,962
Parking $ 172,660
Storm Drain $ 11,459
Wastewater Fund $ 331,490
Water Fund $ 271,710
Total $ 1,016,000
COMMITTEE RECOMMENDATION:

This item was presented to the Finance Committee on January 26, 2026, and the Committee recommended forwarding the item to Council for approval.

RECOMMENDED COUNCIL ACTION:

Staff Recommendations:

Resolution approving an Agreement with Inter-Con Security, Pasadena, CA by utilizing the Competitive Bid Process with Stanislaus County General Services, for City-wide Security Services for a three (3) year Agreement with four (4) one-year extension options, for an estimated annual amount of $1,016,000, and a total amount not to exceed $7,112,000 over seven (7) years; and authorizing the City Manager or his designee, to execute the Agreement.

Approved by:

DeAnna Christensen, Director of Finance
Joseph P. Lopez, City Manager
Attachments:

1. Resolution

2. Agreement

3. Exhibit B – RFP Proposal

4. Exhibit C – Scope of Work

5. Exhibit D – Insurance

6. Exhibit E - Pricing

7. Financial Interest Disclosure

8. CA Levine Act Disclosure
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03/10/2026/FIN/DLove/Item X 1 2026-XX

MODESTO CITY COUNCIL
RESOLUTION NO. 2026-

RESOLUTION APPROVING AN AGREEMENT WITH INTER-CON

SECURITY, PASADENA, CA BY UTILIZING THE COMPETITIVE BID PROCESS WITH STANISLAUS COUNTY GENERAL SERVICES, FOR CITYWIDE SECURITY SERVICES FOR A THREE (3) YEAR AGREEMENT WITH FOUR (4) ONE-YEAR EXTENSION OPTIONS, FOR AN ESTIMATED ANNUAL AMOUNT OF $1,016,000, AND A TOTAL AMOUNT NOT TO EXCEED
$7,112,000 OVER SEVEN (7) YEARS; AND AUTHORIZING THE CITY

MANAGER, OR HIS DESIGNEE, TO EXECUTE THE AGREEMENT
WHEREAS, security guard services are required at various City locations to monitor and secure City property and support events located at our City facilities; and WHEREAS, on July 29, 2025, the City Manager authorized the Purchasing Manager to solicit the procurement for City-wide Security Services; and WHEREAS, on July 25, 2025, Stanislaus County GSA Purchasing Division issued RFP #25-30-YT under Master Agreement for Countywide Security Guard Services on the County of Stanislaus PlanetBids website; and WHEREAS, on August 28, 2025, proposals were opened at Stanislaus County GSA Purchasing Division 1010 10th Street, Suite 5400 Modesto, CA 95354; and WHEREAS, twenty-one (21) proposals were received and based on the Evaluation of the Proposals and the criteria outlined in the RFP, one (1) contract was awarded for this commodity which includes the Countywide Security Guard Services; and
WHEREAS, based on the responsive and responsible proposer offering the Evaluation, Qualification, Presentation, and Pricing City staff recommends to award to Inter-Con Security Systems, Inc., Pasadena, CA to provide Citywide Security Guard #15..
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03/10/2026/FIN/DLove/Item X 2 2026-XX
Services for a three (3) year agreement with (4) four one-year extension options, for a total estimated annual amount of $1,016,000, and $7,112,000 over seven (7) years; and WHEREAS, Modesto Municipal Code Section 8-3.203 generally requires all purchases that meet or exceed $100,000 for material, equipment or contractual services to be formally bid; and
WHEREAS, exceptions to the formal bidding process are granted in MMC 8-

3.204(d) “Where the Purchasing Manager, in her discretion, determines that a process other than the formal bid procedure set for in Section 8-3.203 will result in a procurement for the City at the lowest possible cost commensurate with the desired quality.” In addition, MMC 8-3.202(h) encourages the Purchasing Manager to join with the State of California or other units of government in cooperative purchasing plans when the best cost savings interest of the City would be served; and
WHEREAS, by utilizing the Stanislaus County General Services bidding process, the City is complying with the requirements defined under this code for City-wide Security Services.

NOW, THEREFORE, BE IT RESOLVED by the Council of the City of Modesto that it hereby approves an Agreement with Inter-Con Security, Pasadena, CA by utilizing the Competitive Bid Process with Stanislaus County General Services, for City-wide Security Services for a three (3) year Agreement with four (4) one-year extension options, for an estimated annual amount of $1,016,000, and a total amount not to exceed $7,112,000 over seven (7) years.
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03/10/2026/FIN/DLove/Item X 3 2026-XX
The foregoing resolution was introduced at a regular meeting of the Council of the City of Modesto held on the 10th day of March 2026, by Councilmember _____, who moved its adoption, which motion being duly seconded by Councilmember _____, was upon roll call carried and the resolution adopted by the following vote:

AYES: Councilmembers:

NOES: Councilmembers:

ABSENT: Councilmembers:

ATTEST: _____________________________

DIANE NAYARES-PEREZ, CMC,
City Clerk
(SEAL)
APPROVED AS TO FORM:

BY: ________________________________
JOSE M. SANCHEZ, City Attorney
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1 ANNUAL AGREEMENT FOR
SECURITY GUARD SERVICES – AGREEMENT #318011
This agreement, hereinafter called AGREEMENT, made and entered into in the City of Modesto, State of California, this _______ day of ________________, 2026, by and between the City of Modesto, a municipal corporation of the State of California, hereinafter called CITY, and Inter-Con Security Systems, Inc, a California corporation, hereinafter called CONTRACTOR.

W I T N E S E T H:

WHEREAS, the Modesto City Council adopted Resolution No. 2026 - ______ authorizing the Award of Bid and agreement for Security Services to CONTRACTOR, attached hereto as Exhibit “A” and made a part hereof, and
WHEREAS, the CONTRACTOR provided a responsive and responsible submittal to Stanislaus County RFP# 25-30-YT that best meets the CITY needs, attached hereto as Exhibit “B” and made a part hereof, and
WHEREAS, the CITY and CONTRACTOR shall enter into an agreement for the Security Services as described in "Scope of Work", attached hereto as Exhibit “C” and made a part hereof (hereinafter called Exhibit C).

NOW, THEREFORE, the parties hereto mutually agree as follows:

1. THE WORK:

A. CONTRACTOR shall furnish all labor, materials, equipment, fuel, tools, licenses, and insurance necessary to perform and complete the required work as specified in Exhibit “B”, and in strict accordance with the conditions of the complete AGREEMENT.

B. CONTRACTOR shall do and perform the work contemplated hereby in a good workmanlike manner under the direction of and to the satisfaction of the CITY Representative. #15..
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2 C. CONTRACTOR shall maintain proper insurance with the CITY for the duration of the AGREEMENT.

D. CONTRACTOR shall maintain a CITY business license for the duration of the AGREEMENT.

E. CONTRACTOR shall furnish said services at the following AGREEMENT rates for an estimated annual amount of $1,016,000. The total amount paid by CITY to CONTRACTOR over the full term of the AGREEMENT shall not exceed $7,112,000. Unless the services provided are for a lump sum or flat fee, fees for work performed by CONTRACTOR on an hourly basis shall not exceed the amounts shown on Bid attached hereto as Exhibit "B".

F. The AGREEMENT pricing is attached hereto as Exhibit "E". Pricing during AGREEMENT Year one and two shall be as set forth in Exhibit "E", attached hereto and made a part hereof by this reference.

2. CITY REPRESENTATIVE:

CITY Representative is: Finance Department - 2nd Floor - Cristina Hernandez, Financial Analyst III 209- 342-4703 Finance Department - 2nd Floor - Stacey Pratt, Financial Analyst III 209-577-5478 Utilities Water Department - Manuel Martinez, Water Services Manager; office 209-342-4592, cell 209- 652-1170 Jeremy Parnell, Water Operations Superintendent; office 209-342-4599, cell 209-652-0207, Kenny Thornsberry, Water Construction Superintendent; office 209-342-4575, cell 209-652-0541 Utilities Wastewater Department - Sutter Contact Gus Giron 209-577-6288, Weekends and Daytime after 4-pm Operations staff 209-652-2324
Modesto Police Department - Jillane Blakeley, Public Safety Business Services Analyst 209-572-9516 Parks and Recreation - Valerie Garcia, Administrative Analyst II, 209-571-5576 Purchasing Representative: Carol Wattle, [email protected] The CITY Representative is not authorized to commit the CITY to changes in specifications, requirements, or scope of work, changes in price(s), period of performance or delivery date(s) or method of shipment. Changes of a contractual or business nature shall be effective only by written change to the AGREEMENT, issued by the City of Modesto, Purchasing Division.

3. CONTRACTOR CONTACT:

Inter-Con Security Systems, Inc. - Kevin Hernandez
(626) 535-2207
[email protected]

4. TERM OF AGREEMENT:

The term of the AGREEMENT shall be for a period of three (3) years, with four (4) one-year extension options at the sole discretion of CITY, for a total of up to seven (7) years.

Year 1: MARCH 10, 2026 through MARCH 09, 2027
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3 Year 2: MARCH 10, 2027 through MARCH 09, 2028
Year 3: MARCH 10, 2028 through MARCH 09, 2029
Year 4: MARCH 10, 2029 through MARCH 09, 2030
Year 5: MARCH 10, 2030 through MARCH 09, 2031
Year 6: MARCH 10, 2031 through MARCH 09, 2032
Year 7: MARCH 10, 2032 through MARCH 09, 2033
Price increases for any subsequent AGREEMENT years following the third year shall not exceed the percentage change in the Consumer Price Index (CPI) for West Urban Area in any one AGREEMENT year and shall be negotiated through the Purchasing Division. Requests for price increases shall be submitted by CONTRACTOR in writing, ninety (90) days prior to the annual anniversary date of the AGREEMENT to be effective for the subsequent year.

Price adjustments for diesel fuel fluctuations may be considered. Thirty (30) day written notice is required for consideration. Any price adjustment shall be negotiated through the Purchasing Division and approved at the sole discretion of the CITY.

The index used to determine price adjustments on diesel fuel shall come from the Energy Information Administration Website: HTTPS://WWW.EIA.GOV/PETROLEUM/GASDIESEL/, California data.

5. INSURANCE REQUIREMENTS:

During the term of this AGREEMENT, CONTRACTOR shall maintain in full force and effect at its own cost and expense the insurance coverage as set forth in the attached Exhibit "D" to this AGREEMENT and shall otherwise comply with the other provisions of Exhibit "D" to this AGREEMENT. The city utilizes a software program “PINS Advantage” where vendor is responsible for uploading and maintaining updated insurance.

6. PAYMENT:

CONTRACTOR shall invoice CITY not less than once per month based on the cost for services performed and reimbursable costs incurred prior to the invoice date. All invoices shall be paid in full the following payment terms within thirty days after completion and acceptance of the Services by the CITY, and receipt of a properly prepared invoice, CITY will pay CONTRACTOR by Net 30 via check. The CITY is exempt from payment of Federal Excise Tax, and all invoices shall be exclusive of such excise tax.

Invoice to: City of Modesto
Attn: Accounts Payable
P.O. Box 642
Modesto, CA 95353
Email to: [email protected]
At a minimum, invoices shall state the following:
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4  This AGREEMENT number 318011
 CITY department/division name and address
 Billing period
 Service hours worked day and week
 Unit price, extended price, sales tax and total

7. INDEMNITY:

The CONTRACTOR shall hold the CITY, its agents, officials, officers, employees, and volunteers, harmless from and save, defend and indemnify them against any and all claims, losses, liabilities, judgments or damages from every cause, including but not limited to injury to person or property or wrongful death, including reasonable costs and expenses of defense of any judicial or administrative action, arising directly or indirectly out of any negligent or omission of CONTRACTOR, or its agents, officials, officers, employees, or volunteers relating to or during the performance of its obligations under this AGREEMENT, except for claims arising from the negligence of the City. CONTRACTOR’s obligation to defend, indemnify, and hold the CITY, its agents, officials, officers, and employees harmless under the provisions of this paragraph is not limited to or restricted by any requirement in this AGREEMENT for CONTRACTOR to procure and maintain a policy of insurance.

8. VENUE & GOVERNING LAW:

This AGREEMENT shall be deemed made in, governed by, performed in, and construed and enforced in accordance with the laws of the State of California, without giving effect to its conflicts of laws provisions or principles.

9. ATTORNEY'S FEES:

10. COMMENCEMENT AND COMPLETION OF THE WORK:

The work contemplated herein shall be commenced as immediately after the agreement administrator receives and has on file:

A. Proofs of insurance (approved by CITY Risk Manager); and B. Resolution No.2026 - _______;
C. CONTRACTOR Bid submittal;
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5 D. "Scope of Work";
E. Contractor’s City of Modesto business license

11. TERMINATION OF SERVICES:

Termination for Default: In the event either party fails to perform under this AGREEMENT or breaches any condition contained herein, the other party shall notify in writing the breaching party of the nonperformance. Within 10 days after receipt of notification, the breaching party shall correct any nonperformance to the reasonable satisfaction of the non-breaching party, or such other time as may be identified in the notice. Failure to correct any non-performance shall allow the non-breaching party to terminate this AGREEMENT for cause.

Termination by City for Convenience: The City may also terminate this AGREEMENT the Contractor's performance under the Agreement, either in whole or in part, at its own discretion and without cause.

Post-Termination Procedure
Upon receipt of a written notice of termination pursuant to either of the foregoing paragraphs, the CONTRACTOR shall:

A. Cease its work as directed in the notice of termination as of the termination date and see to it that its employees, subcontractors and agents are notified of such termination and act as specified in the notice of termination;
B. Terminate all orders and subcontracts except as necessary to complete any portion of the SERVICES that are not terminated;
C. If directed in writing by the CITY to do so, assign all right, title and interest in subcontracts and materials in progress to CITY, in which case the CITY will have the right at its discretion to settle, or pay any or all claims arising out of the termination of such, but in no event shall recovery by any CONTRACTOR or subcontractor include lost profits for portions of the SERVICES not completed or undertaken, including materials not delivered; D. Deliver or otherwise make available to the CITY all data, drawings, specifications, reports, estimates, summaries and such other information and material as may have been accumulated by the CONTRACTOR in performing the SERVICES whether completed or in process; E. Settle outstanding liabilities and claims, subject to the approval of CITY; F. Complete performance of such part of the SERVICES as has not been terminated; G. Take such other actions as may be necessary, or as may be directed by the CITY for the protection and preservation of the SERVICES and/or property related to the SERVICES; H. If CITY so requests, and at CITY's cost, CONTRACTOR shall provide sufficient oral or written status reports to make CITY reasonably aware of the status of CONTRACTOR’s work on the SERVICES.

I. CONTRACTOR understands and agrees that CITY may, in CITY’s sole discretion, refuse to pay CONTRACTOR for that portion of CONTRACTOR's SERVICES which were performed by #15..
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6 CONTRACTOR on the project prior to the termination date and which remain unacceptable and/or not useful to CONTRACTOR as of the termination date.

J. CITY will pay CONTRACTOR for SERVICES actually completed prior to the receipt of the termination notice or otherwise completed in accordance with the notice of termination. The final payment to the CONTRACTOR after termination for convenience shall be limited to amounts due and owing under the AGREEMENT at time of termination, including the following:

1. The cost of settling and paying valid claims arising out of the termination of the SERVICES such as subcontractor agreements or contracts for materials;

2. The AGREEMENT price allocable to the portion of the SERVICES properly performed or goods supplied to the work site by the CONTRACTOR as of the date of termination, as determined in accordance with the notice of termination, reduced by any sums previously paid to the CONTRACTOR for such SERVICES.

12. COMPLIANCE WITH ALL LAWS:

13. FAILURE TO PERFORM SATISFACTORY WORK:

It is agreed and understood that if the CONTRACTOR fails to perform the SERVICES as specified herein, CITY's representative may:

A. Consent to accept such unsatisfactory service with an appropriate adjustment in contract price, based on established cost factors,
B. Have such required work done by CITY forces or otherwise, and charge the cost thereof to the CONTRACTOR, or
C. Recommend termination of AGREEMENT between said the CONTRACTOR and the City of Modesto.

Those discrepancies and deficiencies in the SERVICES that remain uncorrected after the date set for correction may be the necessary justification for a billing adjustment in the month following the occurrence. Unless otherwise negotiated, billing adjustments for this incomplete or uncorrected work shall be permanent retention of 100% of the estimated monthly cost for the SERVICES not corrected or completed.

14. ASSIGNMENT OF RIGHTS:

The CONTRACTOR offers and agrees, and will require all subcontractors and suppliers to agree, to assign to the CITY all rights, title, and interest in and to all causes of action it and they may have under Section 4 of the Clayton Act (15 United States code, Section 15) or under the Cartwright Act (Business and Professions Code, Section 16700 et seq.), arising from the acquisition of goods, services, or materials #15..
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7 pursuant to this AGREEMENT or any allowed subcontract. The assignment made by CONTRACTOR and all assignments made by subcontractors and suppliers shall be made and become effective at the time the CITY makes final payment to the CONTRACTOR, without further acknowledgment by the parties (Government Code, Sections 4550-4554).

15. CITY PROCESS/PROCEDURE APPROVALS:

CITY approval of any process or procedure shall not relieve CONTRACTOR of its responsibility to furnish the required SERVICES meeting all specifications contained herein.

16. CONTRACTOR'S RESPONSIBILITY FOR DAMAGES:

17. NOTICES:

Any notice, payment or instrument required or permitted by this AGREEMENT to be given or delivered to either party shall be deemed to have been received when personally delivered, or one calendar week following deposit of the same in any United States Post Office, registered or certified mail, postage prepaid, addressed as follows:

CONTRACTOR: Inter-Con Security Systems, Inc.

Attention: John Campbell
210 S De Lacey Avenue
Pasadena, CA 91105
(626) 535-2639
[email protected]
CITY: City of Modesto
Purchasing Division
Attention: Carol Wattle
P.O. Box 642
Modesto, CA 95353
(209) 577-5405 [email protected]
Each party may change its address for delivery of notice by delivering written notice of such change of address to the other party.

18. SIGNATORY(IES) FOR CONTRACTOR:

Each signatory for CONTRACTOR below warrants and represents that it is legally competent to, and has full authority to, execute the AGREEMENT.
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8 19. QUANTITIES:

No minimum or maximum is guaranteed or implied.

20. FUNDING:

21. OTHER GOVERNMENT/PUBLICLY FUNDED AGENCIES:

22. NON-DISCRIMINATION:

A. During the performance of this AGREEMENT, CONTRACTOR and any allowed subcontractors shall not unlawfully discriminate against any employee or applicant for employment because of race, color, ancestry, religion, sex, national origin, marital status, age, medical condition (cancer related), physical handicap (including AIDS), sexual orientation, or any other basis prohibited by Federal or California law. Equal employment opportunity extends, but is not limited to recruitment, compensation, benefits, layoff, termination, and all other conditions of employment.

The CONTRACTOR and any allowed subcontractors shall ensure that the evaluation and treatment of their employees and applicants for employment are free of such discrimination. The CONTRACTOR and any allowed subcontractors shall comply with the provisions of the Fair Employment and Housing Act (Government Code, Section 12900 et seq.) and the applicable regulations promulgated thereunder (California Administrative Code, Title 2, and Section 7285.0 et seq.). The applicable regulations of the Fair Employment and Housing Commission implementing Government Code, Section 12900, set forth in Chapter 5 of Division 4 of Title 2 of the California Administrative Code are incorporated into this contract by reference and made a part hereof as if set forth in full.

B. The CONTRACTOR and any allowed subcontractors shall give written notice of their obligations under this clause to labor organizations with which they have a collective bargaining or other agreement.

C. The CONTRACTOR shall include the nondiscrimination and compliance provisions of this clause in any allowed subcontracts to perform SERVICES.

D. The CONTRACTOR shall permit access by representatives of the Department of Fair Employment and Housing and the CITY upon reasonable notice at any time during the normal business hours, but in no case less than 24 hours’ notice, to such of its books, records, accounts, other sources of information and its facilities as said Department or CITY shall require to ascertain compliance with this AGREEMENT.
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9 E. By executing this AGREEMENT, CONTRACTOR certifies that it shall follow and be in compliance with the Americans with Disabilities Act of 1990, the applicable administrative requirements promulgated in response thereto, and any other applicable Federal laws and regulations relating to handicap discrimination and participation and will continue to do so for at least the duration of the AGREEMENT and any extensions thereof.

23. CONTRACTOR LICENSES & PERMITS:

CONTRACTOR warrants and represents that it possesses and shall maintain all licenses and shall secure and maintain all necessary permits necessary to perform the SERVICES.

24. RECORDS:

25. FACILITIES AND EQUIPMENT:

Except as set forth herein and the billable facilities, equipment (including vehicles), and materials identified in Exhibit E attached, CONTRACTOR shall, at its sole cost and expense, provide all facilities and equipment that may be necessary to perform the services required by this AGREEMENT. CITY shall make available to CONTRACTOR only the facilities and equipment listed in EXHIBIT “A” and “B”, and only under the terms and conditions set forth herein.

26. INDEPENDENT CONTRACTOR; NOT AGENT:

27. DRUG FREE WORKPLACE:

CONTRACTOR certifies that it is following and in compliance with Sections 8350 8355 of Chapter 5.5 of the Government Code, Drug Free Workplace Act whereby each person or organization awarded a contract/purchase order or grant for the procurement of any property or service from any state agency (city) shall certify to the contracting or granting agency that it will provide a drug free workplace. #15..
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10 28. ASSIGNMENT:

Neither this AGREEMENT nor any SERVICES hereunder shall be subcontracted or assigned by CONTRACTOR without the prior written consent of the CITY in each and every instance.

29. WAIVER:

30. HEADINGS NOT CONTROLLING:

Headings used in the Agreement are for reference purposes only and shall not be considered in construing this AGREEMENT.

31. MISCELLANEOUS:

Time is of the essence in CONTRACTOR’s performance under each provision of this AGREEMENT.

32. ENTIRE AGREEMENT:

This Agreement and its exhibits contain the entire understanding between CONTRACTOR and CITY.

Additional or new terms contained in this AGREEMENT which vary from CONTRACTOR’S bid are controlling and are deemed accepted by CONTRACTOR by performance of any SERVICES or other commencement of performance hereunder. The terms and conditions of the IFB, attached hereto as Exhibit B, are incorporated herein. In the event of a conflict between the IFB and this AGREEMENT, this AGREEMENT shall control. All previous bids, offers and communications related to this Agreement, whether oral or written, are hereby superseded except to the extent that they have been incorporated into this Agreement. No future waiver or exception to any of the terms, conditions, and provisions of this AGREEMENT shall be considered valid unless specifically agreed to in writing by the parties.

33. PARTIAL INVALIDITY:

IN WITNESS WHEREOF, the CITY OF MODESTO, a municipal corporation, has authorized the execution of this Agreement by its City Manager and attested by its City Clerk under authority of Resolution No. 2026 - _______, adopted by the Council of the City of Modesto on the 10th day of March 2026 and Inter-Con Security Systems, Inc has caused this Agreement to be duly executed. #15..
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Request for Proposal
RFP #25-30-YT | COUNTYWIDE SECURITY SERVICES
Proposed By

INTER-CON SECURITY

TECHNICAL QUALIFICATION PROPOSAL

STANISLAUS COUNTY
Address
210 S De Lacey Avenue
Pasadena, CA 91105
Contact
John H. Campbell, CPP
SVP, North America
T: (626) 535 – 2639
E: [email protected]
Date
August 28, 2025
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August 28, 2025
Ms. Yer Tapia
Stanislaus County
Purchasing Division
1010 10th St., Suite 5400
Modesto, CA 95354
Subject: Countywide Security Guard Services RFP # 25-30-YT Dear Ms. Tapia,
Inter-Con Security is pleased to submit this proposal for your consideration. In 1973, my grandparents founded Inter-Con Security with their life savings and a vision to redefine security services by setting higher standards for quality, reliability, and client focus. Over fifty years later, and still 100% familyowned, Inter-Con has grown into a $1.2B+ global security provider, employing 37,000+ professionals around the world. Unlike our volume-focused competitors, we specialize in delivering high-quality, customized, and cost-efficient security solutions for sophisticated clientele who, like Stanislaus County, demand more than mass guard services.

Inter-Con’s dedication to excellence has earned global recognition, including: being recognized as Best in Business for the security industry; as one of the fastest growing companies in America; and recently being named as a finalist in every major category of the Outstanding Security Performance Awards (OSPAs), including for Security Company of the Year. These honors reflect our industry leadership and unwavering focus on providing best-in-class service.

Our portfolio spans large government agencies and municipalities nationwide—including San Bernardino County, Multnomah County, and San Diego County. These are all public-sector clients who demand precision, accountability, and consistently high standards. Each year, we deliver millions of service hours across courthouses, administrative centers, social service agencies, and critical infrastructure sites nationwide. The scope of services we provide to these agencies mirrors Stanislaus County’s requirements, including patrolling facilities and parking areas, securing access points, assisting visitors, enforcing no-weapons policies, monitoring cameras and alarms, and supporting County staff during incidents.

The County’s security program demands a partner who understands the complexity of large-scale municipal operations. Drawing on decades of experience protecting municipal and critical infrastructure, we can provide reliable, responsive, and result-driven security. Personnel will be assigned exclusively to your facilities and supported by corporate leadership, ensuring best-in-class responsiveness, specialized training, robust compliance infrastructure, and the strength of our proprietary IConIQ security management system. Together, these capabilities guarantee 100% staffing on Day 1, exceptional Officer retention, and seamless regulatory compliance.

As the largest minority-owned security provider (MBE) in the U.S. and the 4th largest in North America, we are proud of the diverse team that drives our success. At Inter-Con, success is measured by the trust we earn, the people we empower, and the difference we make—wherever security matters.

Respectfully,
Enrique Hernandez III
President and Chief Executive Officer
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Stanisclaus County | RFP No. 25-30-YT Table of Contents – ii Table of Contents
Table of Contents .................................................................................................................. ii Executive Summary ............................................................................................................... 1 Signed Proposal Cover Page ................................................................................................ 4 Signed Proposal Checklist .................................................................................................... 5 Exceptions/Disclosures to the Terms and Conditions ................................................... 6 Exceptions to the Sample Contract .................................................................................... 7 Signed Non-Collusion Affidavit .......................................................................................... 8 Campaiign Contribution ..................................................................................................... 10 Response Clarification Addendum ................................................................................... 12 W-9 ......................................................................................................................................... 13 Part Two Qualification Proposal ....................................................................................... 14 Part Three Pricing Proposal................................................................................................ 78 #15..
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Stanislaus County | RFP No. 25-30-YT | Executive Summary – 1

CONFIDENTIAL
Executive Summary
As a recognized leader in the security industry, Inter-Con has more than five decades of experience designing and delivering customized security and risk management programs. This experience includes building security programs for various federal agencies, state and local governments, Fortune 50 companies, international non-profits, as well as some of the largest providers of critical infrastructure in the country.

Since our founding in 1973, we have grown to become the fourth largest security provider in North America, employing tens of thousands of security professionals and delivering over $1.2+ billion in security services annually. Inter-Con distinguishes itself through fully customized solutions that align with each client’s needs, combined with a commitment to continuously evolving our programs as operational demands change.

Our approach is unique in the industry. Unlike other security providers, we employ a dedicated service model in which all resources are assigned exclusively to the County, ensuring focus and accountability without being shared across other programs. We believe that this approach is what allows us to maintain industry leading staffing rates (over 99.8% across our domestic portfolio) – including on the numerous 1,000+ Officer programs we manage – while at the same time ensuring that our Security Officers are better trained and better prepared than their counterparts. As a complement to this dedicated model, we also utilize proprietary, cutting-edge technology. This technology would strengthen the County’s incident management and workplace violence tracking systems, supporting ongoing compliance while giving the County clear, real-time visibility into your security program.

We are pleased to present this Proposal, which we have designed specifically to meet the distinct requirements of the County’s Scope of Work. The following highlights showcase the value we believe we can bring as a strategic partner to the County:

1. Proven Quality and Municipal Security Expertise at Scale – Inter-Con currently delivers millions of annual service hours across municipal facilities, airports, and government complexes, with a consistent record of meeting staffing, compliance, and performance requirements. We maintain 100% contractual compliance on similar large-scale programs and will bring the same standards to the County.

2. A Responsive and Scalable Partner – We understand Stanislaus County’s need for immediate scalability, including contingent emergency staffing and rapid adaptation to evolving departmental requirements. Our operational model ensures the County can request and receive additional Security Officers—up to 20% of total staffing within 24 hours—without disruption to ongoing services. This proven surge capacity enables seamless coverage for new sites, special events, and urgent requests while maintaining the highest standards of service across all County facilities.

3. Mission-Aligned Leadership and Employee Focus – We care deeply about our employees, and we maintain a dedicated People Operations Department whose sole objective is to drive positive morale among our Officers and improve retention. We invest in continuous professional development through pre-assignment and recurrent training, mentorship, and career advancement opportunities. Our leadership maintains an opendoor policy and regular site visits to ensure Officers feel supported, heard, and equipped to excel in their roles. This commitment to our personnel results in high retention rates, #15..
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Stanislaus County | RFP No. 25-30-YT | Executive Summary – 2

CONFIDENTIAL
continuity of service, and Officers who are engaged, motivated, and aligned with the County’s mission for safe and secure operations.

PROVEN QUALITY AT SCALE WITH MUNICIPAL AND CRITICAL

INFRASTRUCTURE EXPERTISE
As noted above, we currently deliver millions of annual service hours across the United States and employ thousands of security professionals across municipal facilities, airports, county government complexes, libraries, behavioral health centers, and other critical public-sector environments.

Our clients in this sector include, among others, Multnomah County, San Bernardino County, the City of San Antonio, and the U.S. Marshals Service. In addition, Inter-Con was recently selected as the successful bidder for several large-scale county and municipal security programs, reinforcing our position as a premier security provider to complex, multi-site publicsector operations. We believe that our existing county and municipal portfolio reflects the high degree of trust and confidence that leading public-sector institutions, including those that demand the highest levels of service, safety, and regulatory compliance place in us.

ROBUST TRAINING & DEVELOPMENT PROGRAM
Inter-Con’s Training and Development Program equips Security Officers with the skills and judgment needed to serve the County’s employees and community members with professionalism, courtesy, and care. Our approach combines technical training with an emphasis on customer service, cultural awareness, and community engagement. Officers complete both initial and ongoing training that covers government facilities, libraries, and public service centers, with specialized instruction in conflict management, de-escalation, emergency response, and site-specific County requirements. This ensures that every Security Officer is not only fully compliant with federal, state, and local regulations, but also prepared to foster a safe, welcoming environment for all who interact with the County’s services.

PROVEN IMPLEMENTATION & RETENTION EXPERTISE
Inter-Con is the industry leader in executing seamless transitions for high-requirement security programs. Over the past 12 months alone, we have successfully transitioned 42 new programs, encompassing thousands of Officers and hundreds of thousands of weekly service hours. Many of these transitions involved overcoming severe understaffing by prior vendors and/or the rapid deployment of multiple new locations simultaneously.

Our disciplined, risk-mitigated approach emphasizes early stakeholder engagement, fully transparent communication, and the strategic retention of high-performing incumbent personnel to preserve institutional knowledge and foster continuity. Our transitions are supported by robust supervisory structures, comprehensive security assessments, and performance monitoring tools that ensure accountability and real-time oversight from the outset. With Inter-Con, transitions are treated as an ongoing process of improvement and value creation, ensuring the County receives a seamless, low-risk, and high-performing implementation from contract inception forward.

TECHNOLOGY AS A FORCE MULTIPLIER
Inter-Con is also at the forefront of security innovation, and we utilize our propriety technology to drive continuous improvement and transparency on the security programs we manage. Inter-Con’s commitment to innovation is further validated by our U.S. Department of Homeland Security SAFETY Act Designation, recognizing the effectiveness of our technology suite in mitigating security risks.

IC Labs
Unique to the security
industry, our wholly owned
subsidiary is solely focused on
delivering enhanced value to
the County through the
design, implementation, and
management of innovative
technologies that are 100%
customized to each facility’s
unique operational needs.

A Force Multiplier
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Stanislaus County | RFP No. 25-30-YT | Executive Summary – 3

CONFIDENTIAL
Through IC Labs, our in-house technology subsidiary launched in 2019 and staffed by Silicon Valley experts, we developed IConIQ, a proprietary security workforce management platform. For the County’s Security Services Program, IConIQ offers real-time oversight, AIpowered scheduling, biometric-based invoicing, and 2-minute micro-training modules at the start of each shift. This platform would enable full visibility into Officer activity, compliance, and qualifications across all, driving operational efficiency and cost transparency. Our integrated tools and daily wellness outreach also support retention and performance efforts, yielding a 33% improvement in Officer retention across recent deployments. 100% FAMILY-OWNED MINORITY BUSINESS ENTERPRISE
Since our founding in 1973, Inter-Con has operated under the same name, ownership, and steadfast commitment to delivering high-quality, mission-driven security services. As a 100% family-owned and operated business, we have grown organically, without mergers or acquisitions, to become the fourth-largest security company in North America. We are especially proud to be a 100% Hispanic- and family-owned certified Minority Business Enterprise (MBE), with a workforce that reflects the communities we serve. Today, 83.5% of our employees and 100% of our Board of Directors identify as diverse and/or female, and over 30% of our workforce is female. Our diversity is achieved through non-discriminatory hiring practices that consider all applicants regardless of their background ensuring our teams reflect the communities we protect.

MISSION-ALIGNED LEADERSHIP AND LABOR FOCUS
Inter-Con is committed to aligning our leadership approach with the County’s priorities for safety, professionalism, and operational accountability. Our Project Manager and leadership team will engage directly with County stakeholders to ensure needs are understood, addressed, and met without delay.

We maintain an open-door policy for our Officers, conduct regular site visits, and recognize performance achievements to promote morale and retention. By fostering trust and clear communication at every level, we ensure that Officers are supported, valued, and equipped to excel in their roles. This approach results in consistent service quality, high retention rates, and a team that reflects the County’s commitment to safe and welcoming public spaces

CONCLUSION
Inter-Con is uniquely positioned to deliver not only a superior security program, but also a trusted partnership that evolves with the County’s needs. With extensive municipal experience, proven operational excellence, and a technology-forward approach, we are ready to support every County facility with integrity, responsiveness, and care. We welcome the opportunity to demonstrate how our solution would deliver measurable value, elevate the security experience for the County, and protect the people and communities you serve.
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SECTION I

SECTION I
Signed Proposal Cover Page
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SECTION II

SECTION II
Signed Proposal Checklist
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SECTION III

SECTION III
Exceptions/Disclosures to the Terms
and Conditions of this RFP, if any
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Stanislaus County | RFP No. 25-30-YT | Exceptions/Disclosures to the Terms and Conditions – 6 Exceptions/Disclosures to the
Terms and Conditions
Inter-Con acknowledges and confirms our ability to fully comply with all insurance requirements outlined in Exhibit B of the RFP. While we do not seek any exceptions to these requirements, we wish to disclose the following information regarding our insurance program for transparency:
• Workers’ Compensation: $500,000 deductible
• General Liability: $500,000 Self-Insured Retention (SIR) This disclosure is provided solely for informational purposes and does not affect our ability to meet all County insurance requirements.
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SECTION IV

SECTION IV
Exceptions to the Sample
Contract, if any
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Stanislaus County | RFP No. 25-30-YT | Exceptions to the Sample Contract – 7 Exceptions to the Sample Contract

SUGGESTED EXCEPTIONS

Page 2 ends

Section 1e
e) Conflicts or Inconsistencies. In the event of any conflict or inconsistency between the terms and conditions of this Master Agreement and any Contractor proposal, PO, invoice, or other similar document, the terms and conditions of this Master Agreement shall govern and control, unless the Contractor's proposal explicitly expressly and specifically identifies the provision(s) of this MSA it intends to modify or supersede, which the County may accept through the issuance of a subsequent PO.

Page 5 ends

Section 8
8) Indemnity / Liability.
a) To the fullest extent permitted by law, Contractor shall indemnify, protect, defend with counsel approved by County and at Contractor’s sole cost and expense, and hold harmless County, its Board of Supervisors, officers, officials, officials, representatives, agents, employees and volunteers (“Indemnitees”) from and against any and all claims, causes of action, liabilities, judgments, awards, losses, liens, claims, stop notices, damages, expenses, and costs of every nature, including, but not limited to, death or injury to persons, or damage to property (“Claim” or “Claims”), which arise out of or are connected in any way with the Contractor's negligent acts, omissions or willful misconduct in delivering the work performed, materials furnished, or services provided under this Agreement, or from any violation of any federal, state, or municipal law or ordinance, or County Policy, by Contractor or Contractor’s officers, agents, employees, volunteers or subcontractors. Contractor shall not be obligated to indemnify or defend the County for claims finally determined by a court of law or arbitrator to arise from the active negligence or willful misconduct of the County. To the extent California Civil Code sections 2782, et seq., limit the defense or indemnity obligations of Contractor to County, the intent hereunder is to provide the maximum defense and indemnity obligations allowed by Contractor under the law." #15..
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SECTION V

SECTION V
Signed Non-Collusion Affidavit
and Campaign Contribution
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SECTION VI

SECTION VI
Response Clarification Addendum
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SECTION VII

SECTION VII
W-9
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2/6/2025
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SECTION IX

SECTION IX
Qualification Proposal
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 14 Qualification Proposal

1. Evidence of Proposer’s authority to conduct business within the State of California. Include a copy of your Secretary of State certification.

EVIDENCE OF AUTHORITY
Inter-Con is authorized to conduct business within the state of California and maintains all licenses and certifications necessary to provide security guard services under this contract. A copy of our State of California Private Patrol Operator License has been provided below, followed by the California Secretary of State Certification Status. #15..
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Secretary of State
Certificate of Status
I, SHIRLEY N. WEBER, PH.D., California Secretary of State, hereby certify:

The above referenced entity is active on the Secretary of State's records and is authorized to exercise all its powers, rights and privileges in California.

This certificate relates to the status of the entity on the Secretary of State’s records as of the date of this certificate and does not reflect documents that are pending review or other events that may impact status.

No information is available from this office regarding the financial condition, status of licenses, if any, business activities or practices of the entity.

Active
Entity Name:

Entity No.:

Registration Date:

Entity Type:
0781159
04/06/1976
Stock Corporation - CA - General
Status:

Formed In: CALIFORNIA
INTER-CON SECURITY SYSTEMS, INC.

IN WITNESS WHEREOF, I execute this certificate and affix the Great Seal of the State of California this day of
November 12, 2024.

SHIRLEY N. WEBER, PH.D.

Secretary of State
Certificate No.:

To verify the issuance of this Certificate, use the Certificate No. above with the Secretary of State Certification Verification Search available at bizfileOnline.sos.ca.gov. 265349534
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 16

2. Proposer’s number of years in business providing the services requested by this RFP.

YEARS IN BUSINESS
Inter-Con has been providing security services for more than 50 years. During this time, we have refined and scaled our capabilities to meet the evolving needs of government and commercial clients with complex security requirements. Our longevity in the industry reflects our operational resilience, client-focused service delivery, and ability to meet stringent performance and compliance standards across diverse sectors, including federal, state, and local government programs.

3. Brief history of Proposer’s firm, including ownership structure, key principals, and current organization structure:

COMPANY BACKGROUD AND OWNERSHIP CONFIDENTIAL
Inter-Con Security Systems, Inc. was founded in 1973 and remains a privately held corporation, 100% owned by the Hernandez family. Now in its third generation of family leadership, Inter-Con is a certified Minority Business Enterprise (MBE) and is recognized as the only MBE of its scale capable of delivering sophisticated security solutions nationwide.

KEY PRINCIPALS
Inter-Con’s leadership team provides strategic oversight and ensures operational excellence across all client engagements. The following key executives will directly or indirectly support the County’s contract:

Richard Stack | Chief Operating Officer, County Supporting Executive – 30+ years of federal and private security leadership; Inter-Con’s COO; serves as the County’s executive contact.

Brian Faulkner | Chief Information Officer – Oversees workforce management platforms and technology solutions; U.S. Army veteran with prior technology leadership at Samsung.

Natalie Griffiths | Compliance Officer & SVP of Employee Relations, County Administration Executive – 15 years of private security and compliance expertise; ensures HR compliance, DE&I leadership, and contractual adherence.

David Oken | Executive Vice President, Global Talent Strategy – Leads People Operations and talent acquisition; ensures robust staffing pipelines, retention, and engagement for County operations.

ORGANIZATIONAL STRUCTURE CONFIDENTIAL
Inter-Con operates under a centralized corporate framework with regional deployment capabilities. The company is headquartered in Pasadena, California, with a Pacific Northwest Regional Headquarters in Renton, Washington, and additional operational infrastructure nationwide. Officers authorized to execute contracts on behalf of Inter-Con include Enrique Hernandez III, Richard Stack, Robert Ray, Charles Thuss, Michael Hernandez, Kevin Hernandez, and Brian Faulkner.

Inter-Con’s organizational structure is designed to support client-centric service delivery. Each contract is overseen by a dedicated Account Management Team and supported by the company’s national infrastructure.
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 17

3.1. History of the Proposer’s overall capabilities.

HISTORY OF INTER-CON’S CAPABILITIES CONFIDENTIAL
Inter-Con was founded in 1973 by retired Los Angeles Police Department Detective Hank Hernandez and his wife Bertha Hernandez, who invested their life savings to build a security company dedicated to serving clients with complex threat profiles. Mr. Hernandez had previously worked with the Department of Justice, training security forces throughout Latin America, and he applied that experience to design a company capable of delivering beyond the limits of traditional guarding providers.

Our first major contract with NASA in the 1970s set the tone for our future engagements in high-risk, high-accountability environments. That partnership demanded a level of precision, discretion, and operational reliability that conventional firms could not deliver, standards we have carried into every engagement for the past five decades. Today, Inter-Con has grown organically into one of the largest security providers in the world, employing more than 37,000 personnel globally, including over 16,000 across all 50 U.S. states and Canada. We have achieved this growth entirely through performance and client trust, never through acquisitions.

Inter-Con is a certified Minority Business Enterprise (MBE) and is recognized as the only MBE of our size and scale capable of delivering sophisticated, nationwide security solutions.

Our longstanding client base includes federal, state, and local governments, Fortune 500 companies, public utilities, ultra-high-net-worth individuals, nonprofits, and critical infrastructure operators. Many of these partnerships span decades, a testament to our stability, adaptability, and client-first philosophy.

Inter-Con’s overall capabilities reflect our enduring commitment to designing tailored, mission-driven solutions. We are not a commodity-based provider. Every program is uniquely developed to align with client operational realities, risk exposure, and financial parameters.

Unlike firms that rely on static templates, Inter-Con custom designs every Scope of Work to optimize safety and performance while maintaining flexibility to scale or adapt. This enables us to respond effectively to diverse and evolving threat landscapes with measurable, highimpact results.

Our integrated capabilities include a full suite of services: armed and unarmed Security Officers, executive protection, special event security, secure logistics, security operations center (SOC) design, staffing and management, risk advisory and consulting, advanced training (including active shooter and threat response), and intelligence and investigations. We also leverage technology-forward solutions such as remote guarding, advanced screening, autonomous robotics, and custom-built mobile command platforms. #15..
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 18 To support these operations, Inter-Con maintains a global infrastructure that enables national and regional deployments across the public, private, and nonprofit sectors. Strategic resources such as our in-house innovation hub (IC Labs & Technology), West Coast Training Academy, 24/7 Global Security Operations Center, and Quality Control Monitors ensure consistency, compliance, and innovation across all environments.

Because our organization is not driven solely by revenue tied to guard hours, we are uniquely positioned to recommend and implement integrated solutions even if that reduces total personnel demand when it best serves the client’s mission. This philosophy, rooted in service rather than volume, distinguishes Inter-Con in the marketplace. With over fifty years of proven performance, continuous innovation, and steady growth, Inter-Con remains a trusted partner where security truly matters.

3.2. Proposer’s Recent and related experience and expertise performing security guard services.

RELATED EXPERIENCE CONFIDENTIAL
Inter-Con is proud to serve on some of the most high-requirement and public-facing security programs in the country. Clients such as San Bernardino County, County of San Diego, City of San Antonio, Mecklenburg County, City of Memphis, City of Tacoma, and the California Department of General Services (DGS) require comprehensive, cost-effective, and custom-designed security solutions. These programs demand exceptional service delivery, high reliability, and close coordination with law enforcement, public safety officials, and community stakeholders.

With decades of experience supporting federal, state, and local government agencies, InterCon has developed deep subject matter expertise in delivering security guard services across diverse, high-risk, and highly regulated environments. Our experience includes the provision of armed and unarmed officers, mobile patrol operations, access control and visitor screening, facility security for behavioral health and social services sites, security operations center (SOC) staffing and management, and rapid deployment for emergency incidents and special events. #15..
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 19 Inter-Con understands the operational and administrative requirements of public-sector clients. We are well-versed in implementing detailed post orders, complying with evolving regulatory frameworks, and integrating robust performance metrics into day-to-day oversight.

Our programs are designed to deliver measurable outcomes that support safety, public trust, and uninterrupted government operations.

3.3. Proposer’s current workload, facilities, resources, and experience that clearly demonstrates ability to successfully maintain a level of sufficient security guard services throughout the entire contract.

CURRENT WORKLOAD, RESOURCES, AND CAPBILTIY TO

PERFORM COUNTYWIDE SECRUTIY SERVICES

CONFIDENTIAL
Inter-Con currently manages hundreds of security contracts nationwide, ranging from small facilities to large-scale, multi-site, 24/7 operations for state, local, and federal government agencies. Our active workload includes clients such as San Bernardino County, County of San Diego, City of San Antonio, Mecklenburg County, City of Memphis, City of Tacoma, and the California Department of General Services (DGS), each requiring dedicated, trained personnel, layered supervision, real-time reporting systems, and robust infrastructure to ensure uninterrupted service delivery.

We are well-positioned to support Stanislaus County’s needs without compromising service to our existing clients. Our operational model is built for scalability, with specialized divisions responsible for recruitment, training, quality control, and regional account support. Inter-Con employs over 36,500 personnel globally, with more than 15,000 Security Officers deployed across the U.S. and Canada. This depth of field resources allows us to surge staffing during transitions, emergencies, and special events without affecting contract performance.

Our corporate headquarters is located in Pasadena, California, supported by a Pacific Northwest Regional Headquarters in Renton, Washington, and a distributed operational infrastructure throughout the country. In California, we maintain regional recruiting teams, background investigators, client support staff, and logistics coordinators who manage guard force operations, compliance, and equipment distribution for active public-sector contracts.

We leverage centralized systems for scheduling, incident tracking, and reporting via our proprietary Risk Management System (RMS), supported by our in-house innovation group, IC Labs & Technology. In addition, our West Coast Training Academy and mobile field training units enable us to onboard and upskill Officers based on client-specific requirements. Our 24/7 Global Security Operations Center (GSOC) provides emergency response coordination, threat monitoring, and after-hours coverage for all contract sites.

Inter-Con has the staffing resources, technology, logistical support, and institutional expertise to maintain full contract coverage across Stanislaus County sites for the duration of the agreement, including during surge periods and emergency activations. #15..
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 20

4. Identify the primary contacts (and management hierarchy) that will be available for all aspects of services under this RFP:

CORPORATE HIERARCHY CONFIDENTIAL
Inter-Con’s Corporate Team, illustrated in Figure 1 below, will provide the County with daily operational support, robust oversight, and direct access to decision-makers at every level. Our layered management structure ensures that the County never has to devote its own valuable resources to managing the security force, we take full ownership of operations so the County’s leadership can remain focused on serving the community.

Client Summary of Alignment
Core Security
Services (Patrols,
Access Control,
Incident Response)
Community
Engagement Services
(Public Assistance,
De-escalation,
Outreach)
Stanislaus
County
Countywide facilities including administrative
buildings, courts, libraries, behavioral health facilities, shelters, and public service centers; services require
visible patrols, access control, safety hazard reporting, visitor assistance, de-escalation, and coordination with law enforcement. Contract includes coverage for
special events, after-hours escorts, and communityfacing service delivery. ✓ ✓
County of San
Bernardino
Civic Buildings, Courts, Libraries, Community
Centers, Event Sites ✓ ✓
County of San
Diego
City halls, courts, libraries, and community centers;
emphasis on high-visibility security, visitor
interaction, access control, and customer service in
busy urban spaces.
✓ ✓
Los Angeles
Metro
(LACMTA)
Rail Stations, Bus Facilities, Park & Rides, Parking
Structures, Offices, Events ✓ ✓
San Diego
Metro
Transit stations, park-and-ride lots, busways, public
restrooms, and administrative offices; visible patrols, rider assistance, public restroom security, fare
enforcement, and high-volume customer service
environments.
✓ ✓
Multnomah
County
Civic centers, libraries, public health facilities, and shelters; focus on public engagement, mental health
awareness, homelessness outreach, and 24/7
mobile/fixed post coverage.
✓ ✓
City of Memphis
Libraries, parks, community centers, and event
venues; focus on public safety patrols, customer
engagement, incident de-escalation, and special event
staffing.
✓ ✓
City of San
Antonio
Wide range of public-facing facilities, including
libraries, parks, public works, courts, and civic
buildings; security services support large-scale events and community activities.
✓ ✓
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 21 Our leadership team brings decades of combined experience in military, law enforcement, private security, and large-scale contract administration. Inter-Con’s Global Headquarters, located in Pasadena, California, provides the organizational backbone and executive resources that support all of our contracts nationwide, including Stanislaus County. From this base, our corporate executives deliver strategic oversight, specialized expertise, and rapid support to ensure the County benefits from the full strength and stability of our global operations.

For additional details on qualifications and roles of these leaders, please refer to Section 4.1 of this proposal for the Management Team bios.

Figure 1: Corporate Hierarchy
The primary contacts available for all aspects of services under this RFP are as follows:

Contact Title Name / Acronym Role & Responsibilities Availability Project
Manager
Project Manager
(PM)
Serves as the primary point of contact for the County,
responsible for full operational oversight and coordination of all personnel, logistics, and resources. Has full decisionmaking authority and leads site-specific performance, compliance, and service delivery.
24/7 availability
Management
Team
Project Management
Team
Comprises senior Inter-Con executives including Chief
Operating Officer Richard Stack and subject matter
experts. Provides strategic oversight, governance, and
ensures alignment with the Quality Assurance & Control
Plan. Supports PM on tactical and strategic matters.

As needed / Oncall
Supervisors Site Supervisors
Act as direct extensions of the PM. Provide daily
operational support, supervise Security Officers, ensure compliance with Post Orders, and handle on-site incident management and performance reporting.

On-site during all
shifts
Corporate
Executives
C-Suite Support
Includes the Chief Strategy Officer, Chief Financial
Officer, Chief Information Officer, Executive Vice
President, and General Counsel. These executives
support PM and the Management Team with oversight,
legal, IT, HR, and operational support as needed.

Strategic-level as
required
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 22 Contact Title Name / Acronym Role & Responsibilities Availability Proposal
Evaluation
Contact
Kevin Hernandez,
Chief Strategy
Officer
Serves as interim point of contact during the RFP
evaluation period, ensuring timely responses to County
inquiries and clarification requests.

Available during
the full duration
of the evaluation
process
This management structure ensures that the County will always have immediate access to qualified decision-makers, guaranteeing consistent communication, rapid issue resolution, and uninterrupted service delivery. Through this hierarchy, the County is assured of responsive communication, proactive oversight, and reliable service delivery across all departments and sites.

4.1 Include contacts for the Project Manager, customer service and senior management. Identify the staff to be assigned to this project

ASSIGNED KEY PERSONNEL CONFIDENTIAL
To ensure seamless communication and contract performance, Inter-Con is assigning a dedicated leadership team to the Countywide Security Guard Services program. This team includes the Project Manager, backup manager, and senior executives who will directly support the County throughout the contract lifecycle.

Mr. Richard Stack | Chief Operating Officer | County Supporting Executive: Mr. Stack has over 30 years of Federal and Private Security experience. He has risen from a Security Officer on our Department of State contract to COO in charge of all Inter-Con services around the globe. He has served at some point as the Project Manager for every one of InterCon’s major programs since 2003. Mr. Stack has also transitioned and overseen some of the most prestigious security contracts in the United States, including 2,000+ Security Officer contracts for the Department of State and the Department of Justice. He has also implemented and managed security programs of various ultra-high net worth clients. Prior to assuming the role of Chief Operating Officer, Mr. Stack served as Executive Vice President of Domestic and International Operations, with responsibility of all global operations, including business development, corporate development, logistical, and administrative activities. Before joining Inter-Con, Mr. Stack served as a military policeman in the U.S. Marine Corps. He also earned a B.S. in Management and Leadership.

Mr. Stack will function as the County’s primary executive contact at Inter-Con to ensure strategic alignment between both organizations. He will also serve as our Project Manager’s primary executive resource to ensure their questions and requests are always addressed in a timely manner. Mr. Stack will represent Inter-con’s executive leadership during quarterly business reviews to expedite any requests that the Project PM may require.

Mr. Dan Osborne | Director of Operations | County Project Manager (proposed): Mr.

Osborne joined Inter-Con in October 2020 and is currently responsible for the strategic direction and account management of multiple Inter-Con contracts. With over 13 years of experience in security and defense, including honorably serving in the United States Air Force for seven years, Mr. Osborne is a well-shaped leader and industry expert. His career is marked by his managing of multiple missions with competing priorities involving security, emergency management, law enforcement, operations, administration, and safety initiatives. Adept at team building, training, coaching, and motivating staff, Mr. Osborne currently manages contracts for high-touch clients such as Cargill and Avon. #15..
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 23 Mr. Osborne will serve as the primary point of contact for the County and will be responsible for overseeing the contract and budget to ensure all requirements are executed in a manner that meets or exceeds the County’s specifications and in full alignment with its values, vision, and mission. With the County’s approval, Mr.

Osborne alone can facilitate changes to Inter-Con’s services to match evolving contract requirements, such as the need to staff new locations, if needed. He will coordinate with the County stakeholders to identify performance objectives as well as lead the execution of Inter-Con’s Quality Control Plan to ensure contract compliance.

In addition, Mr. Osborne will serve a key role in the escalation of any business or operational issue or dispute.

Ms. Jillian Brown | Director of Operations | County Project Manager Backup (Proposed): Ms. Brown has over 12 years of combined U.S. Air Force and private security experience, and currently serves as Inter-Con’s Director of Operations managing security operations of 500+ security personnel staffing 15,000+ service hours per week. She has experience providing client solutions to maintain uncompromising security standards, analyzing metrics to implement cost savings and proactively identifying improvements for operating processes. Ms. Brown holds a Crisis Negotiation Certificate from the FBI, and successfully completed Senior Management & Leadership, as well as Joint Operations Senior Leadership Courses from Air University.

As the designated Backup Project Manager, Ms. Brown will serve as the County’s secondary point of contact and assume full responsibility whenever Mr. Osborne is unavailable. She will provide direct oversight of daily contract operations, ensuring that staffing, supervision, and reporting are executed in strict compliance with County requirements. With the County’s approval, Ms. Brown has the authority to implement service adjustments, including the addition of Officers or the modification of post assignments, to address evolving operational needs. She will actively coordinate with County stakeholders to confirm performance objectives are met and will support the execution of Inter-Con’s Quality Control Plan to maintain consistent service delivery.

In addition, Ms. Brown will represent Inter-Con leadership during business reviews and will provide timely resolution of any operational or contractual concerns that may arise.

Mr. Brian Faulkner | Chief Information Officer: Mr. Faulkner manages the implementation of Inter-Con’s tailored workforce management solutions for Inter-Con’s clients, ensuring the alignment of program results with program goals as well as the achievement of key delivery milestones. He oversees all major technology solutions Inter-Con implements and provides across the United States. He has an extensive background in varied mobile development programs from VISA Checkout to Data Collective funded start-ups. Mr.

Faulkner most recently worked at Samsung, managing mobile commerce layers to support the company’s “all things open and connected” strategy. He develops corporate strategy and oversees client relationship management efforts for Inter-Con’s technology practice. Before joining Inter-Con in 2018, Mr. Faulkner served for 10 years in the U.S. Army and earned his B.S. at Weber State University as well as his M.B.A. from the Thunderbird School of Global Management.

Mr. Faulkner will explore and propose security augmentation technologies throughout the lifetime of the contract. Mr. Faulkner will ensure the smooth operation of InterCon security services and continually seek to provide the County with new and innovative security programs and technologies.
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 24 Ms. Natalie Griffiths | Compliance Officer & SVP of Employee Relations | County Administration Executive: Ms. Griffiths has nearly 15 years of private security experience and currently serves as Inter-Con’s Chief Compliance Officer and Senior VP of Employee Relations. Ms. Griffiths has held several roles of increasing responsibility during her tenure with Inter-Con. She is currently responsible for overseeing the Company’s compliance matters including Human Resource Compliance functions. Ms. Griffiths is also proud to serve as the Chairperson for Inter-Con’s Diversity, Equity, & Inclusion (DE&I) Committee. Ms. Griffiths was an associate attorney in the employment law group at Jones Day prior to joining InterCon. She earned her B.S. in Business Administration from the Marshall Business School at the University of Southern California and her JD from Loyola Law School, Los Angeles.

As Inter-Con’s Chief Compliance Officer & SVP of Employee Relations, Ms. Griffiths is responsible for several key functions, including but not limited to ensuring workforce adherence to Company policies in accordance with all Federal, state, and local regulations, as well as other governing bodies and directing Inter-Con’s human resources function. She works closely with our Executive and Operational Teams to identify and effectively mitigate risks to ensure the safety of our security personnel in their operating environments, as well as support Inter-Con’s efforts in contractual compliance.

Mr. David Oken | Executive Vice President, Global Talent Strategy | Supporting Executive: Mr. Oken is a talent acquisition leader with an acumen for developing cohesive teams. Combining his four years of industry experience with his experience and knowledge in all aspects of the hiring process, he is responsible for recruiting efforts across Inter-Con’s domestic portfolio as well as select international programs. Inter-Con’s People Operations department - responsible for Officer retention and employment satisfaction – also rolls up to Mr. Oken. He brings his award-winning talent acquisition expertise, project management skills, leadership development and training proficiencies to the Inter-Con team. He holds a B.A. from the University of San Diego, where he researched industrial and organizational psychology.

Mr. Oken would use his expertise in personnel recruiting to ensure the delivery of a dynamic and highly qualified security force for the County’s Security Services Program through every stage of the contract’s lifecycle, including implementation. He would also support the County-Recruiting Team to ensure that Inter-Con maintains a robust pipeline of pre-vetted candidates to quickly backfill open positions, should they arise, to optimize continuity in security operations. Additionally, Mr. Oken and his team of People Operations Specialists would actively engage with the County, ensuring workforce needs are effectively addressed. Their primary goal is to enhance employee morale, engagement, and retention.

Note: Full contact information for the primary team will be shared upon the contract award.

4.2. Include the Project Manager’s relevant experience and qualifications with performing and managing the services requested by this RFP.

PROJECT MANAGER- RELEVANT EXPERIENCE

CONFIDENTIAL
Mr. Osborne will serve as the Project Manager for the Countywide Security Guard Services contract. He brings more than 15 years of progressive leadership in security operations, including extensive experience managing large-scale municipal, utility, and government contracts.
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 25 In his current role as Vice President of Operations, Mr. Osborne oversees a nationwide portfolio of contracts covering critical infrastructure, airports, and municipal clients. He has successfully led multiple security contract transitions, ensuring seamless startup and compliance with client post orders, training, and staffing requirements.

Previously, as Director of Operations at Inter-Con, he managed over 33,000 guard hours per month across $10M in annualized contracts, working closely with client leadership to review performance, enforce post orders, and ensure program compliance. His background as a Physical Security Consultant provided additional expertise in risk and resiliency assessments, security master planning, and emergency response planning for federal, municipal, and utility clients.

Mr. Osborne also brings past experience as a Director of Security, where he was responsible for security operations at a large multi-acre facility, including emergency response planning, training, staffing, and coordination with local law enforcement. Earlier in his career, he served as a U.S. Air Force Deputy Operations Officer, directing emergency management, personnel accountability, and property oversight for billions of dollars in deployed assets across multiple countries.

This blend of contract management, client engagement, physical security expertise, and emergency management experience uniquely qualifies Mr. Osborne to oversee the Countywide Security Guard Services program with professionalism, accountability, and operational excellence. Please see Section 4.5 for his full resume.

4.3. Detail the specific responsibilities of the Project Manager.

PROJECT MANAGER RESPONSIBILITIES
The Project Manager will serve as the County’s primary operational liaison, overseeing and coordinating all security personnel assigned under the resultant contract to ensure consistent, high-quality service delivery. The Project Manager will monitor activity at assigned County facilities, respond promptly to emerging issues, and maintain clear, timely communication with County representatives, senior company leadership, and assigned personnel.

Key Responsibilities:
• Serve as the primary point of contact for designated County departments, managing relationships to ensure service delivery meets or exceeds contractual expectations. • Direct daily operational and administrative activities for all County security assignments. • Provide regular performance and compliance updates to senior company leadership and County-designated representatives.
• Develop and implement operational plans to enhance service capabilities, responsiveness, and cost-effectiveness.
• Track, compile, and report productivity and performance metrics, including Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), for the County review. • Maintain the highest standards of conduct, appearance, performance, and training for all assigned personnel.
• Utilize data and operational analysis to inform decision-making and improve efficiency. • Ensure full adherence to all contractual obligations, County policies, and applicable regulatory requirements.
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 26 Additional Duties:
• Lead, mentor, and support security teams to foster a collaborative, high-performance culture.
• Oversee scheduling, reporting, and administrative functions, leveraging technology to maximize efficiency.
• Conduct regular site visits to County facilities to assess service quality and operational effectiveness.
• Collaborate with internal and County stakeholders to resolve operational challenges and deliver client-focused solutions.
• Maintain flexibility to meet deadlines and adapt to the fast-paced nature of County security operations.

Through these responsibilities, the Project Manager ensures that the County receives uninterrupted, reliable, and high-quality security services that align with contract requirements and community expectations.

4.4. Identify the person-in-charge when the Project Manager is not available.

PERSON-IN-CHARGE BACKUP CONFIDENTIAL
In the absence of Project Manager Mr. Dan Osborne, overall responsibility for contract oversight and daily operations will be delegated to Backup Project Manager Ms. Jillian Brown.

Ms. Brown will be fully briefed on all County security requirements, staffing plans, and reporting protocols, and is vested with full authority to make operational and administrative decisions on behalf of the Project Manager.

This structure ensures seamless continuity of service and guarantees that the County will always have an authorized and qualified representative available to address staffing, incident response, or contractual matters promptly. Ms. Brown’s full resume is provided in the following Section 4.5.

4.5. Attach resumes of the individuals who will be assigned to this project. Include certifications and licenses of individuals.

RESUMES CONFIDENTIAL
The following resumes represent the key personnel Inter-Con will assign to the County contract. Each individual has been carefully selected based on their proven experience, leadership skills, and relevant certifications/licenses. Together, this team provides a depth of expertise in security operations, supervision, and client service that ensures successful delivery of Countywide Security Guard Services. Full resumes, including professional certifications and licenses, are provided on the next page for your review. #15..
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 27

RICHARD STACK CONFIDENTIAL
REPRESENTATIVE EXPERIENCE:

Chief Operating Officer (COO) | Inter-Con Security Systems, Inc. | 2015 –Present • Responsible for all operational, administrative and legal compliance activities associated with Inter-Con’s Global Operations and provides executive oversight, strategic guidance, and client relations for high-net-worth families, Fortune 500 MultiNational organizations, as well as U.S. and Foreign Government agencies. • Leads continuous improvement efforts for all core operational capabilities as well as oversees all product/service development activities
• Oversees logistical activities for Inter-Con’s corporate operations as well as those for major international projects and serves as a leading operational manager during new contract phase-ins.
• Responsible for contract compliance, excellent delivery of service, and financial performance of Inter-Con’s operations.

Executive Vice President of Operations | Inter-Con Security Systems, Inc.| 2014 –2015 • Responsible for all operational, administrative and legal compliance activities associated with Inter-Con’s Operations, both domestically and internationally on four Continents, and provides executive oversight, strategic guidance, and client relations for all Markets including Fortune 100 Multi-National organizations, as well as U.S. and Foreign Government agencies.
• Exercises responsibility for all logistical activities and serves as a leading operational manager in the field during new contract phase-ins.
• Responsible for contract compliance, delivery of service, and financial performance of Inter-Con operations.

Senior Vice President of Operations | Inter-Con Security Systems, Inc. | 2007 – 2014 • Was responsible for all operational, administrative and legal compliance activities associated with Inter-Con’s International Operations on four Continents, and provides executive oversight, strategic guidance, and client relations for all • International Markets including Fortune 100 Multi-National organizations as well as U.S. and Foreign Government agencies.
• Exercised responsibility for all logistical activities and serves as a leading operational manager in the field during new contract phase-ins.
• Additionally, served as Senior Vice President with oversight to the Midwestern and Western United States from 2007 to 2012, and assumed International duties in early 2012.
• Provided Executive Oversight to the United States Marshals Service Court Security Officer program in the 5th and 12th Circuits.

Director of East Coast Operations | Inter-Con Security Systems, Inc. | 2003 – 2007 • Exercised responsibility for all operational and administrative activities in Government, commercial and healthcare sectors located east of the Rocky Mountains.

POSITION
Chief Operating Officer

YEARS IN SECURITY,

MILITARY AND/ OR LAW

ENFORCEMENT
26 years

EDUCATION,

CERTIFICATIONS, AND

TRAINING
• Bachelor of Science,
Management &
Leadership | Warren
National University |
Cheyenne, Wyoming
• Private Sector Overseas
Security | National
Foreign Affairs Training
Center | Arlington,
Virginia
• Inter-Con UPSP
Supervisory Course |
Alexandria, Virginia
• USMC NonCommissioned Officer
Course | Washington,
D.C.
• USMC Military Police
Academy | Fort
McClellan, Alabama
• USMC Boot Camp |
Paris Island, South
Carolina
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 28 Deputy Project Manager for Administration | Inter-Con Security Systems, Inc. | 2001 – 2003
• Maintained Inter-Con’s eligibility with the DoD for more than 700 Security Clearances on the Department of State contract, and ensured Clearance, recruitment and training requirements were met according to rules, regulations and requirements.

Captain/Watch Commander | Inter-Con Security Systems, Inc. | 2000– 2001 • Was responsible for the day-to-day operations of the Department of State contract as the Senior Uniformed Protective Officer (UPO) in uniform, and produced daily 24- hour duty logs, received data from all Department of State Domestic facilities, and interpreted reports from 17 states.

Main State Lieutenant (1998 – 2000) | NCR Lieutenant (1997 – 1998) | NCR Sergeant (1997) | Officer (1997) | Inter-Con Security Systems, Inc. | 1997-2000 • Inspected all NCR posts to ensure contract compliance, performed access control, worked all posts, and reported and distributed information in support of operations. #15..
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 29

DANIEL OSBORNE CONFIDENTIAL

REPRESENTATIVE EXPERIENCE
Vice President of Operations | Inter-Con Security Systems, Inc. | 2024 – Present • Oversight of a dynamic portfolio of nationwide private and public sector contracts, including critical infrastructure, airports, and municipal utilities. • Led the transition of multiple new contracts, coordinating with clients and all internal departments to ensure an effective security posture at contract start. • Constant coordination with clients and various departments, from logistics to training, to target effective solutions for client needs.

Director of Operations | Inter-Con Security Systems, Inc. | 2020 – 2024 • Responsible for the overall operational performance for multiple nationwide contracts, totaling 33,000 hours per month and $10M in annual revenue. • Provide weekly, monthly, and annual reviews to key client stakeholders on the overall performance of their contracts.
• Weekly engagement with client leadership, as well as single site and multi-site managers. • Review, adjust, and enforce Post Orders at each site; ensure proper invoicing, uniforms, and vehicle maintenance.

Physical Security Consultant | Burns & McDonnell | 2019 – 2020 • Led the physical security assessment & upgrade of the San Carlos Irrigation Project (SCIP) owned Coolidge Dam. Worked with SCIP & U.S. Army Corps of Engineers, provided recommendations for improvements to mitigate current & future operational threats. • Consulted on multiple Department of State (DoS) value engineering studies of proposed overseas construction projects. Physical security SME ensuring government physical security standards were met & future resilience of the compound’s security vulnerabilities. • Team Member for physical security vulnerability assessment for Security Benefit World HQ in Topeka, KS. Comprehensive review of campus surveillance, access control, & intrusion detection systems/strategies, policies/procedures, & security recommendations, workplace violence prevention, & training.
• Consulted on city-wide assessments of municipal water resources, used data collected to develop applicable Risk and Resiliency Assessments and emergency response plans. • Led comprehensive security assessment of the Wabash Valley Power Authority (WVPA) primary/secondary control centers & electrical transmission/distribution substations, reported current state of readiness, & provided a tiered approach for improvements. • Consulted on Security Master Plan for an electrical utility client. Conducted stakeholder meetings & architectural plan reviews, provided security & mitigation recommendations. • Provided oversight for municipalities’ quarterly tests of intrusion detection system, duress alarms & vulnerability test of property alarm system, evaluated policies & procedures.

Director of Security / Account Manager | Allied Universal | 2016 – 2019 • Managed security operations, from programs to personnel, for a 93-acre contract location. • Operational oversight with full autonomy, reporting to an out-of-state Regional Manager. • Developed and implemented all Emergency Response Plans and security Post Orders. • Maintained working relationships with local and state law enforcement entities, to include combined training opportunities, and coordination on all instances of required detention.

POSITION
Project Manager (Proposed)

YEARS IN SECURITY,

MILITARY AND/OR

LAW ENFORCEMENT
19 years

EDUCATION,

CERTIFICATIONS, AND
TRAINING:
• M.S. Leadership: Disaster
Preparedness & Crisis
Management | Grand
Canyon University
• B.A. Psychology | Virginia
Military Institute
• American Water Works
Association (AWWA) Risk
& Resilience Certification
• Best Practices for AntiTerrorism Security
(BPATS) Certification
• Chemical-Terrorism
Vulnerability Information
Certification
• IAHSS Advanced
Certification
• ASIS International -
Certified Protection
Professional (CPP)
• CPR/AED Instructor
Certification
• Monadnock Defensive
Tactics System (MDTS)
Instructor Certification
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 30 • Sole responsibility for all hiring, retention, and termination of all security personnel, as well as the development and adherence to all duty flow and daily activity reports. • Responsible for account budgeting, and control of all assigned equipment - to include order, issue and disposal of all assigned uniforms, security equipment, and personnel files.

Operations Manager / Site Supervisor
• Responsible for updating and implementing Emergency Response Plans and Post Orders. • Operational oversight of Security Officer deployment on behalf of the Director of Security to meet varying security needs, emergency response, and client expectations. • Administrative control of Security Officers to include interviewing candidates, tracking both voluntary and mandatory training, as well as disciplinary procedures. • Controlled inventory, issued, and accountable for all assigned uniforms and equipment.

Emergency Medical Technician | University of Kansas Medical Center | 2015 – 2016 • Logistical tracking of pre- and post-operative patients, to include vital signs ranging from pulse oximetry to five-lead EKG placement, from check-in to discharge. • Disposal of used medical equipment and maintaining stocked levels of unused items.

Firefighter | Tonganoxie Fire Department | 2015 – 2016
• Protection of the Tonganoxie community from medical/fire related emergency situations.

Deputy Operations Officer | United States Air Force | 2007 – 2014 • Planned & executed Squadron construction projects, including 10 valued over $1B. • Squadron Emergency Management Officer-in-Charge (OIC), led team of eight in the inspection of life safety & emergency preparedness plans/equipment, accountable for the correction of any identified discrepancies or vulnerabilities. • Facilities OIC, led 19 facility managers to inspect all Squadron facilities and warehouse inventories. 1,000+ man-hours of preventative/corrective maintenance and repair. • Reviewed and audited over $5M in Non-Appropriated Funds (NAF) accounts and $30M in NAF property inventories to ensure proper accountability of all DoD assets and funds. • Lead Physical Training Leader (PTL) for 17 PTLs in the development & implementation of the Squadron PT program, ensuring the readiness of 617 Squadron members. • Stratified #2 of 267 Wing/Installation Company Grade Officers (CGOs).

Section Commander | 72nd Security Forces Squadron/1st Expeditionary RED HORSE Group
• Served with both deployed & CONUS units as Expeditionary Group/Squadron Section Commander, responsible for administrative/disciplinary actions for ranks of E-6 & below. • During contingency deployment, served as the OIC of the Tactical Operations Center (TOC), responsible for the effective accountability of 419 personnel and over $9B in DoD equipment forward deployed to nine countries within the AOR.

Officer in Charge, Logistic Station | 325th Security Forces Squadron • Oversight of Squadron LEVs, ATVs, Combat Arms section, Armory and Resource Advisor, supervised personnel pre-deployment/annual firearms proficiency qualifications.
• Emergency Medical
Technician Certification
• Emergency Management
Institute (IS100, IS200,
IS700)
• Supervisory Safety
Certification
AWARDS
• Air Force Commendation
Medal (2)
• Air Force Outstanding
Unit Award
• National Defense Service
Medal
• Global War on Terrorism
Expeditionary Medal
• Global War on Terrorism
Service Medal
• Air Force Expeditionary
Service Ribbon
• Air Force Longevity
Service Medal
• Expert Marksmanship
Ribbon (2)
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 31

JILLIAN BROWN CONFIDENTIAL

REPRESENTATIVE EXPERIENCE
VP of Operations | Inter-con Security Systems Inc. | Washington D.C | May 2025 - Present
• Oversee nationwide security operations for the Department of State, managing more than 1,200 officers and 40,000 weekly service hours.
• Led the successful 30-day transition of a high-profile federal contract in Washington, D.C., ensuring operational continuity and full compliance. • Co-led the 60-day nationwide transition of General Motors security services, overseeing 60,000 weekly hours and over 2,000 officers.
• Played a key role in the strategic transition of Nike’s retail security operations across the U.S., aligning service delivery with client expectations and brand values. • Maintain high-performance standards across all accounts by analyzing KPIs, optimizing workforce planning, and driving operational efficiency. • Collaborate with senior client security leaders to ensure alignment with service level agreements and develop long-term, scalable solutions.
• Create and present executive-level reporting, operational plans, and staffing forecasts to ensure consistent performance and readiness.

Director of Operations | Inter-Con Security Systems, Inc. | Worthington, OH | Jan 2022 – 2025
• Manages security operations of 500+ personnel Guard Force securing Client contract across six geographical Columbus sites, staffing 15K service hours per week. • Drafts reports, presentations, Guard Force operating procedures, and provides Client solutions to maintain uncompromising security standards. • Consulting with Client Security Managers on introducing, implementing, and adhering to contract service level agreements.
• Analyzes metrics and identifies needs for improvements for operating processes.

Physical Security / Unmanned Aircraft System Program Manager | United States Air Force | Nellis Air Force Base, NV | Nov 2020 – Oct 2021 • Generated strategies for installation defense and security efforts; coordinated with civilian agencies and state government to increase security and decrease budget spending by $10M.
• Established first UAS/Counter-UAS program at Nellis Air Force Base valued at $1.2M • Developed Congressional documents required to legalize UAS/C-sUAS program; solutions led to security of $7B in assets.
• Technical Writer; drafted 23 step-by-step user guides on security operations; simplified complex concepts into easy-to-use content; reduced individual upgrade qualification time by 34%.
• Program Manager for the security of installation and assets; identifies deficiencies and incorporates new security measures to compensate.
• Training Manager for four direct reports; generated 70 performance skill upgrades & produced performance evaluations.

POSITION
Project Manager Backup
(Proposed)

YEARS IN SECURITY,

MILITARY AND/ OR

LAW ENFORCEMENT
10 years

EDUCATION,

CERTIFICATIONS,

Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 32 Operations Manager | United States Air Force | Nellis Air Force Base, NV | Jan 2019 – Nov 2020
• Lead manager of operations and security of installation; responsible for protection of $7B in assets and 25K personnel.
• Optimized organizational processes by effectively managing 63 members schedules; adhered to strict 24/7 operational obligations.
• Responded as Incident Commander to 225 incidents ranging from larcenies, crisis intervention and car accidents to aircraft crash and active shooter. • Achieved high level of performance; exceeded all training and incident response deadlines; maintained zero derogatory reports.

Quality Assurance Manager | United States Air Force | Lakenheath, UK | Jan 2016 – Dec 2018
• Outlined risk mitigation, determined operational resources, and wrote timelines for projects involving the security of facilities housing sensitive assets valuing more than $10M.
• Surveyed 112 facilities and identified deficiencies causing risk to asset security; wrote recommendations for improvements – improved facilities security by 20%. • Analyzed 86 work center administrative records, operating instructions, and procedures; ensured program integrity across the installation was meeting Air Force directives. • Manager of installation program; prepared and presented briefings to senior leadership on risk identification, solutions and acceptance.

Executive Assistant/Emergency (911) Dispatcher | United States Air Force | Mountain Home Air Force Base, ID | May 2012 – Dec 2015
• Processed and tracked 335 personnel records; made appropriate adjustments and met all higher leadership deadlines – zero derogatory remarks.
• Created new tracking and routing process; implemented and saved 100 man-hours a year – awarded for innovation from leadership.
• Command and Control for 520 emergencies; remained calm in high stress and dispatched and coordinated response for incidents
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 33

BRIAN FAULKNER CONFIDENTIAL

REPRESENTATIVE EXPERIENCE
Chief Information Officer | Inter-Con Security Systems, Inc. | 2018 – Present • Manages all tailored workforce management solutions to ensure results align with program goals and delivery milestones are achieved.
• Oversees all major technology solutions Inter-Con implements with clients. • Develops strategy and overseeing client relationship management efforts for Inter-Con’s technology practice.
• Previous Role: Executive Vice President
Senior Manager | Samsung | 2017 – 2018
• The senior manager for business and product alignment for Samsung’s cutting-edge mobile commerce layer, spanning Bixby AI and Samsung’s mobile wallet program, Samsung Pay.
• Managed a budget of $42MM to drive strategic partnerships with Samsung Pay’s Head of Merchant Services.
• Led business and product alignment for merchant services to ensure Samsung commerce platform worked seamlessly across all consumer touchpoints.

Director of Product | Aisle Fire Labs, Inc. | 2015 – 2017 • One of the first three employees, reporting directly to the CTO, for an information and marketing services company that utilizes location-sensing and IoT technologies to enable innovative mobile marketing, shopper insights and operations solutions for brick & mortar retail.
• Defined and compiled business requirements into feature sets and managed program roadmap.
• Implemented and administered JIRA and Confluence to support agile framework and manage product releases, sprints, key program tasks, document processes and ensured key functionality was delivered within business deadlines.
• Led the product management, UI/UX design, development, and user testing of four distinct mobile applications and proprietary IoT hardware platform. • Managed large retail store deployments, including hardware installation, testing and ongoing maintenance of indoor location services.
• Managed contract mobile development and design team resources. • Key contributor in design and development of first-generation proprietary mapping and location services algorithms utilizing mobile phone sensors and Bluetooth technology.

Co-Founder | VKNOW | 2014 – 2015
• Head of Product and Co-Founder of a startup specializing in wine technology. vKnow is a mobile application and RESTful API services that allow developers in the wine industry unique access to a complete database of wine attributes (flavors, pairing, price, etc.). vKnow ensures the accuracy of the attributes by populating from the source (wineries and winemakers). In addition, vKnow allows consumers to rate, and remember wines they enjoy while providing valuable feedback to wineries.

POSITION
Chief Information Officer

YEARS IN SECURITY,

MILITARY AND/OR

LAW ENFORCEMENT
13 years

EDUCATION,

CERTIFICATIONS,

AND TRAINING
• MBA International
Management, Marketing
| Thunderbird, School
of Global Management
| Phoenix, Arizona
• Bachelor of Science
Business Administration,
Marketing | Weber State
University | Ogden,
Utah
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 34 • Managed agile development process from ideation to execution and created UI/UX design, wireframes, mockups, storyboards, initial database architecture and working product demos.
• Managed standups with consultants to track progress to development goal sand lead marketing research to define key features for product MVP. • Established, monitored, and managed corporate Business Plan including marketing research and detailed financial forecasts to encapsulate key operating metrics.

Director, Emerging Products | VISA Inc. | 2012 – 2014
• Business Operations Director reporting to Senior Vice President of Operations for VISA’s digital payments program, VISA Checkout.
• Developed internal standard operating procedures to harmonize interaction between legacy tools, traditional functions, and new agile development process. • Organized and lead multiple stakeholder support group to enhance agile management and developing best practices.
• Restructured program’s communication platform, to normalize templates; adopted as the program standard.
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 35

NATALIE GRIFFITHS CONFIDENTIAL

REPRESENTATIVE EXPERIENCE
Chief Compliance Officer and Senior Vice President, Employee Relations | Inter-Con Security Systems Inc. | 2024 – Present
• Provide strategic direction for the company’s compliance, human resources, and employee relations teams
• Develop guidelines for internal compliance audits of various company operations to see whether proper protocols and procedures are followed, identify problems, and suggest ways for improvement
• Stay up to date on the latest regulatory changes within the industry and update our compliance procedures accordingly
• Manage government compliance audits
• Plan and execute compliance programs to ensure that company operations are adhering to relevant federal, state, and local laws
• Promote an effective compliance culture in our workplace by organizing training workshops to educate employees on the best compliance practices • Provide counsel and advice to cross-functional stakeholders and senior leaders to set the company’s compliance strategy on a broad range of matters • Serve as chairperson of the company’s Diversity, Equity, and Inclusion Committee Chief Compliance Officer and Assistant General Counsel | Inter-Con Security Systems Inc. | 2021 – 2024
• Provided strategic direction for the company’s compliance and employee relations teams. • Developed guidelines for internal compliance audits of various company operations to determine whether proper protocols and procedures were followed, identified problems, and suggested ways for improvement.
• Stayed up to date on the latest regulatory changes within the industry and updated compliance procedures accordingly.
• Managed government compliance audits.
• Oversaw compliance with applicable laws and regulations that impacted the company. • Managed federal and state regulatory strategy and compliance, and developed statespecific regulatory guidance. • Served as chairperson of the company’s Diversity, Equity, and Inclusion Committee.

Vice President of Compliance and Assistant General Counsel | Inter-Con Security Systems Inc. | 2020 – 2021
• Provided strategic direction for the company’s compliance team. • Worked closely with department heads and other management-level staff to establish compliance priorities and update policies.
• Planned and executed compliance programs to ensure that company operations adhered to relevant federal, state, and local laws.
• Oversaw the improvement of legal department processes to increase efficiency and mitigate legal risks.
• Advised the HR team on federal, multi-state, and international employment law.

POSITION
Chief Compliance Officer and
Senior Vice President,
Employee Relations

YEARS IN SECURITY,

MILITARY AND/OR LAW

ENFORCEMENT
15 years

EDUCATION
• Loyola Law School | Los
Angeles, CA | 2005
• B.S., Business
Administration, University
of Southern California |
Los Angeles, CA | 1999
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 36 • Advised management and staff on legal issues related to programmatic initiatives. • Supported the development of training materials, guidance documents, and relevant employee training.
• Established and managed relationships with outside counsel.

Assistant General Counsel | Inter-Con Security Systems Inc. | 2019 – 2020 • Oversaw the improvement of legal department processes to increase efficiency and mitigate legal risks.
• Reviewed and advised on a range of agreements, including corporate, employment, and commercial agreements.
• Advised the HR team on federal, multi-state, and international employment law. • Advised management and staff on legal issues related to programmatic initiatives. • Supported the development of training materials, guidance documents, and relevant employee training.
• Established and managed relationships with outside counsel.

In House Counsel | Inter-Con Security Systems Inc. | 2009 – 2019 • Oversaw the improvement of legal department processes to increase efficiency and mitigate legal risks.
• Reviewed and advised on a range of agreements, including corporate, employment, and commercial agreements.
• Advised the HR team on federal, multi-state, and international employment law.

Associate Attorney / Summer Associate | Jones Day | 2004 – 2009 • Counseled and represented clients in multi-district wage and hour class actions, individual plaintiff actions, and commercial litigation.
• Drafted substantive pleadings and motions, including complaints, answers, motions to strike, motions to compel, motions to quash, demurrers, and motions in limine. • Conducted and drafted discovery, including interrogatories, requests for production, requests for admissions, defense of depositions, and witness interviews. • Served as primary associate on single plaintiff matters before the Division of Labor Standards Enforcement, Department of Fair Employment and Housing, and U.S. Equal Employment Opportunity Commission.
• Independently attended and participated in hearings and mediation proceedings. • Reviewed and analyzed client documents, including employment agreements, nonsolicitation agreements, collective bargaining agreements, employee benefit plans, Family and Medical Leave Act and California Family Rights Act leave files, and employment records.
• Counseled clients regarding compliance with state and federal law, including wage and hour and statutory leave requirements, as well as proper drafting of personnel policies and due process notices of proposed discipline.
• Pro bono: Represented client in real estate fraud action; successfully opposed petition to compel arbitration.
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 37

DAVID OKEN CONFIDENTIAL

REPRESENTATIVE EXPERIENCE
Executive Vice President, Global Talent Strategy | Inter-Con Security Systems, Inc. | 2022 – Present
• Directs an international talent acquisition function responsible for the successful recruitment and onboarding of both corporate and field personnel alike. • Key stakeholder involved in managing the recruiting and retention of incumbent Security Officers during new contract on-boarding phases with incumbent capture rates of over 96%.
• Architected and led the creation of Inter-Con’s comprehensive talent acquisition professional training program.
• Oversaw the organizational restructuring of the recruiting function, resulting in process optimization, higher recruiting yield, and improved Officer (candidate) experience. • Immediate past position: Senior Vice President of Talent Acquisition Vice President of Corporate Talent | Inter-Con Security Systems, Inc. | 2021 – 2022 • Successfully achieved top to bottom business process redesign and optimization in the corporate talent acquisition space.
• Built and deployed new policies, procedures, and SOPs for talent pipeline management. • Spearhead all domestic vendor and talent partnership strategies affecting corporate recruiting.
• Responsible for all personnel decisions relating to the corporate talent acquisition function, to include hiring, training, and international partnerships with Inter-Con subsidiaries.

Director of Client Services | Vaco - Talent Solutions | 2018 – 2021 • Elevated to a key leadership role at a nationally accredited consulting firm specializing in talent acquisition.
• President’s Club award winner, recognized as the number one overall producer in the company’s nationwide technical recruiting division.
• Re-engineered and optimized key business processes, resulting in over 200% increased business YOY and hundreds of candidates recruited/placed in areas of client need. • Identified gaps and created solutions to improve internal onboarding and training experience for new hires within the recruiting function. • Selected as a national trainer/mentor and assigned to coach mentees on strategies for successful implementation of winning talent acquisition strategies.

POSITION
Executive Vice President
Global Talent Strategy

YEARS IN SECURITY,

MILITARY AND/OR

LAW ENFORCEMENT
4 years

EDUCATION,

CERTIFICATIONS,

AND TRAINING
• Bachelor of Arts in
Industrial and
Organizational
Psychology, University
of San Diego | Magna
Cum Laude
• Graduate researcher in
Industrial/Organization
al Psychology | McNair
Scholars Fellow,
University of San Diego
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 38

4.6. Provide an overview of the staffing plan.

STAFFING PLAN CONFIDENTIAL
Inter-Con’s staffing plan is structured to balance workforce availability, operational continuity, and cost efficiency. Our goal is to ensure that a sufficient number of qualified, trained, and site-ready Security Officers are available to meet the County’s coverage requirements.

We have analyzed the County’s anticipated staffing demands and developed daily and weekly workforce models to monitor staffing health in real time. These models are supported by Inter-Con’s proprietary comprehensive security management system, IConIQ, and are designed to ensure consistent post coverage while maintaining a stable and responsive workforce comprised of skilled, knowledgeable, and locally sourced personnel. In alignment with the County requirements, this ensures routine foot and vehicle patrols by trained uniformed Officers (SOW Exhibit A, B.1).

Inter-Con plans to maintain a standard workforce composition of approximately 80% fulltime and 20% part-time Security Officers at the County’s locations. This ratio has proven effective in similar regulated, multi-site environments and enables seamless coverage during vacations, absences, training, and other leave scenarios, without compromising service delivery.

Figure 2: County Staffing Plan
County Staffing Plan
Position HPW
Full-Time
Personnel
Part-Time
Personnel
Total
Personnel
Security Officer/Guard I 56 1 1 2
Security Officer/Guard II 2376 53 13 66
Site Supervisor I 56 1 1 2
Site Supervisor II 167 4 1 5
Site Supervisor III 56 1 1 2
Armed (Uniformed) 215 5 1 6
Armed (undercover) 56 1 1 2
Totals 2,982 66 19 85
Inter-Con’s scheduling protocols are designed to optimize staffing while minimizing overtime, including staggering shifts whenever possible to prevent unnecessary overtime charges (SOW Exhibit A, B.30).

At sites requiring two Officers on duty, Inter-Con will ensure continuous coverage by posting one officer inside the facility while the second conducts exterior patrols. If both Officers are temporarily inside, they will patrol separate areas. Breaks and meal periods will be staggered so that at least one Officer remains on duty within the facility at all times (SOW Exhibit A, B.31).

Our Officers perform access control and ingress/egress monitoring at all facilities, including verification of credentials and ensuring compliance with the County entry procedures. Officers also provide visitor assistance and maintain a welcoming, professional presence. As part of this responsibility, our Officers will enforce the County’s “no weapons allowed” policy in all buildings (SOW Exhibit A, B.3, B.4 & B.9). In addition, Inter-Con Officers are prepared to support the County with other security-related services as required by individual departments (SOW Exhibit A, B.5). In addition to access control responsibilities, Inter-Con Officers will #15..
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 39 perform routine site support functions as directed by each department. These duties include the locking and unlocking of doors, gates, and other access points, as well as the lowering and raising of flags, where required (SOW Exhibit A, B.17 & B.18).

ESTABLISHING AND MAINTAINING WORK SCHEDULES CONFIDENTIAL Inter-Con understands that hours of service would be established in coordination with the County and tailored to each department’s specific needs at current sites. Our response to your solicitation was developed based on the matrix provided in Exhibit A: Scope of Work, Section C; however, Inter-Con remains fully flexible and responsive to adjusting schedules and staffing levels as operational needs evolve (SOW Exhibit A, B.2).

Inter-Con's security management system, IConIQ - enables the PM to manage all post assignments in real time, ensuring full coverage and visibility across each County site. IConIQ leverages predictive analytics and asset tracking to anticipate seasonal fluctuations and emergency response needs, helping maintain contract compliance while deploying well-qualified, properly equipped Officers in the most cost-efficient manner possible.

To support this, our Data Analytics Team refines data collection and usage analysis to streamline workforce planning and reduce administrative overhead. IConIQ also includes built-in safeguards that prevent double-shifting and fatigue-related scheduling risks. Officers cannot be scheduled for more than 12 hours in a 24-hour period, and each is guaranteed a minimum of eight hours rest between shifts.

All posts are entered into IConIQ’s 360 Scheduling and scheduled three weeks in advance. In addition, our proprietary Shyftr application allows pre-qualified Officers to view and self-select available shifts in real time, significantly improving post coverage and responsiveness.

Once assigned, Officer hours, scheduling, payroll, and invoicing data are tracked through RMS and monitored by Inter-Con’s Global Security Operations Center (GSOC). This 24/7 command center maintains constant communication with Supervisors and Officers, providing immediate alerts and issue resolution when needed. Inter-Con can also provide the County with daily and monthly reports summarizing coverage by post, shift, and personnel assignment.

Our reputation for successfully supplying staff to meet the County’s needs start with our commitment of establishing an appreciation for the County’s operations and ensuring the right Officer is at the right place at the right time. Our ongoing efforts to accurately forecast seasonal deployments and create emergency response models have helped maintain comprehensive Staffing Matrixes as well as achieve a 99.9% companywide staffing health ratio.

Finally, our growing investment in and utilization of technology and data analytics can pay significant dividends to the County in improved security and greater cost savings.

The following table outlines the key features and functions of Inter-Con’s IConIQ and Shyftr application, both of which support efficient, compliant, and responsive scheduling and coverage.
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 40 Figure 3: Scheduling Technology Overview
System Key Capabilities
IConIQ
360 Scheduling
• Cloud-based Scheduling / Post Management Platform
• Real-time post assignment and coverage management
• Predictive analytics for seasonal and emergency staffing • Automated safeguards (e.g., max 12 hrs./24 hrs., 8 hr. rest) • Three-week advance scheduling
• Integrated tracking of hours, payroll, and invoicing
• Full integration with GSOC for 24/7 monitoring and escalation Shyftr
Application
• AI-driven, real-time scheduling platform
• Officers view and claim pre-qualified open shifts
• Boosts coverage rates and reduces unstaffed posts
• Enhances flexibility and responsiveness
• Seamless integration with IConIQ and GSOC systems
UNINTERRUPTED PROTECTION VIA INTER-CON’S RELIEF PLAN
Proper planning and providing relief are essential to ensuring Security Officers stay alert and focused on the security mission. Inter-Con would provide each Security Officer with two paid 10-minute breaks and one unpaid 30-minute meal break per eight-hour shift. Our scheduling team will coordinate supervision, break, and mealtime relief support at all locations to ensure uninterrupted coverage.

This plan ensures Security Officers at posts requiring relief can have rest and meal breaks as required, and also have their posts continuously covered. The PM, through periodic inspections and regular communications with individual Officers, will make certain that each post is staffed continuously while ensuring that all Officers receive their required breaks. To maintain proper security levels, the PM would ensure that no Security Officer shall leave their post until properly relieved.

TEMPORARY ADDITIONAL SERVICE (TAS) CONFIDENTIAL
In our 52-year history, there has never been an occasion when Inter-Con was unable to mobilize additional staff when requested by a client. Although Inter-Con is not pricing in variable work explicitly, we can provide immediate, temporary, emergency, and special event coverage for the County as requested, ensuring continuity of operations during the County emergencies, special events, and potential work stoppages.

Through the coordination and efficient staffing of Inter-Con’s permanent full-time and parttime Security Officers, all long-term and short-term requests for security services would be staffed exclusively with Inter-Con employees specifically trained in the County’s requirements.

Inter-Con’s staffing model developed for the County security program would provide for an overtime and flex surge capacity of 2,117 hours of TAS per week. These are the same County Security Officers that are fully trained, vetted, and assigned to work at the County on a day-to-day basis.

POST EXTRAS CONFIDENTIAL
Inter-Con’s use of ‘Post Extras’ involves assigning a redundant Officer to select posts at no additional cost to the County. This proactive measure ensures optimal staffing levels across the entire program, even in the face of unforeseen circumstances such as absences or increased #15..
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 41 security demands. By maintaining these additional personnel, Inter-Con guarantees uninterrupted coverage and seamless operations, ensuring the highest level of security across large-scale programs.

5. Describe Proposer’s familiarity with federal, state, and local regulations affecting the various aspects of this project.

REGULATORY COMPLIANCE AND LICENSING OVERSIGHT

CONFIDENTIAL
Inter-Con has extensive experience operating in highly regulated environments at the federal, state, and local levels. Our national presence, paired with a deep understanding of regional regulatory nuances, particularly within California, ensures we meet all licensing, certification, and compliance obligations associated with security operations. In alignment with County requirements, Inter-Con affirms that we will comply with all applicable laws, ordinances, rules, and regulations relating to security and health, and will obtain and maintain all licenses and permits necessary for services performed (SOW Exhibit A, Additional Requirements B.2).

The following outlines our approach to maintaining full compliance as both an organization and an employer of licensed security professionals, using robust internal controls, real-time monitoring, and legal oversight. Inter-Con further acknowledges that, as required at specific locations, we will comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy Rule and Security Standards (SOW Exhibit A, Additional Requirements B.8).

ENSURING LICENSING COMPLIANCE AS AN ORGANIZATION

CONFIDENTIAL
Inter-Con is licensed in all 50 U.S. states and is aware of the complexity in ensuring continuous compliance with the varying operating requirements between jurisdictions. Inter-Con’s Legal Department is responsible for researching, monitoring, and managing compliance across each state, county, and city. Our legal experts ensure compliance by: (i) tracking all license renewal deadlines and submitting all required paperwork in time for renewal; (ii) centralizing all digital copies of licenses for access and auditing purposes; and (iii) conducting periodic self-audits to ensure all licenses are valid and in adherence to current regulations.

ENSURING LICENSING COMPLIANCE FOR OUR WORKFORCE

CONFIDENTIAL
Inter-Con’s Recruiters are familiar with licensing regulations applicable to the workforce as necessary to ensure the hiring of qualified individuals. In CA where we already serve a large client base, Inter-Con's recruiting team has extensive experience in these matters. There are several steps that our Recruiters take to ensure licensing compliance, to include: (i) confirmation of licensing requirements with legal department when setting up a new client contract in our systems; (ii) confirmation of all required documents are stated on our customized “Requirement Checklist” for each contract (by location and post); (iii) copies of all required licenses are uploaded during the employment application process and stored in both our payroll and Salesforce systems; (iv) license expiration dates are manually entered as a check and balance to ensure notifications are provided in a timely manner, prior to expiration or lapse.

MONITORING COMPLIANCE OF WORKFORCE LICENSES

CONFIDENTIAL
Through the use of our Salesforce platform, Inter-Con’s Recruiters can monitor the status of all licenses and other qualifications (i.e., background checks, driving history checks, drug/alcohol and #15..
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 42 screening results, armed or fire safety certifications, etc.) in accordance to the criteria set forth in the RFP. We can also establish expiration dates as well as notification dates so the system notifies the responsible team member when each check needs to be rerun. This would ensure that Inter-Con meets all contractual and other regulatory obligations, for example in rerunning an Officer’s driver's licenses on an annual basis. Inter-Con is able to include this information on our Client Portal Dashboard (Figure 4).

Figure 4: Sample Employee Qualification Compliance Dashboard Confidential Figure 5: Sample Licensing & Certification Status Dashboard Confidential

6. Describe Proposer’s effectiveness in working with area agencies and the public.

WORKING WITH AREA AGENCIES AND THE PUBLIC

CONFIDENTIAL
Inter-Con demonstrates effectiveness in working with area agencies and the public through a comprehensive approach centered on respect, professionalism, and community engagement.

Our staffing process ensures that only those with the appropriate temperament and skills are assigned to public-facing roles, and all personnel receive training in cultural competence, conflict de-escalation, and techniques for interacting with individuals from diverse backgrounds. We reinforce a strict policy against harassment, discrimination, and retaliation, reviewed with all new employees at hire and enforced throughout their employment. #15..
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 43 We have successfully applied this model in support of county and municipal clients such as Multnomah County, San Bernardino County, and the City of San Antonio, as well as federal partners like the U.S. Marshals Service. Across these programs, Inter-Con provides armed and unarmed officers for courthouses, social service agencies, behavioral health facilities, and general government complexes environments that require both security and high levels of public interaction. Officers perform a full range of duties, including access control, patrols, emergency response, visitor assistance, and traffic management, while serving as ambassadors of the client agencies they represent. Our ability to adapt to the unique requirements of large-scale, public-facing operations ensures a consistent balance of safety, security, and a welcoming atmosphere for all stakeholders, an approach we will bring to the County.

7. Describe Proposer’s quality control program for security assignments or re-assignments.

QUALITY CONTROL PLAN FOR SECURITY ASSIGNMENTS AND

RE-ASSIGNMENTS CONFIDENTIAL
Inter-Con takes full responsibility for the quality and performance of all Standard and Temporary Additional Services we provide. Our Quality Control Plan (QCP) is designed to ensure the success of all initial Security Officer assignments and any required re-assignments, including post transitions, coverage adjustments, and surge deployments. Quality is achieved through a combination of Total Quality Management (TQM), performance tracking, and onsite supervisory oversight, all of which support timely corrective actions, high client satisfaction, and fully compliant operations.

Underpinning our QCP is Inter-Con’s commitment to Total Quality Management (TQM), a company-wide approach that emphasizes continuous analysis and improvement. This philosophy ensures that our quality assurance efforts aren’t just reactive, but strategic. Our Data Analytics Team plays a key role in this effort, turning operational metrics into insights.

Led by PM, we work directly with the County to define performance expectations and meet them through ongoing refinement of the program.

ELEMENTS OF THE QUALITY CONTROL PLAN CONFIDENTIAL
Inter-Con’s Quality Control Plan (QCP) incorporates six distinct components that make up a continuous cycle of improvement through self-audit, illustrated in Figure 6.

1. Training & Education
Quality Control begins by ensuring that all Security Officers are fully trained in the duties and responsibilities of each post to which they are assigned. Inter-Con knows that proficiency in security is based largely on a combination of experience and a thorough training program designed to improve Security Officers’ skills and knowledge.

As such, we believe that intensive training at the individual and collective level forms the foundation of any successful security program.

2. Inspection
Inter-Con conducts inspections at every post. Leadership analyzes reports, the quality of security services and documentation, and reviews feedback from the County’s leadership. Post inspections are used to observe actual performance and to conduct interviews to determine the extent of compliance with the quality metrics. Any noted defects are addressed and corrected as quickly as possible. Routine reviews involve direct observation of security Figure 6: Continuous
Improvement Cycle
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 44 personnel performing their duties, interacting with the County staff or guests, and maintaining logbooks and documentation. These routine reviews ensure compliance with regulatory standards. Inspections may be either announced or unannounced, in-person or virtual, and occur at all posts, including supervisory, no less than once a week. Inter-Con’s PM would establish a schedule to allow for random inspections during each shift throughout the period.

All findings shall be reported to the County with proposed immediate or timely corrective actions. Any noted critical deficiencies would be corrected within eight hours, and any noncritical deficiencies would be corrected within 48-hours.

The measurement and tracking of Key Performance Indicators (KPIs) are critical to InterCon’s QCP and improvement efforts. All relevant information would be passed up and down Inter-Con’s project organization. These efforts serve as a source of recommendations and ideas for improvements in operations and as impetus for further training, testing, and review.

Our quality control efforts are designed to mirror the operational and administrative requirements of the County contract, so that any negative trends or deficiencies are addressed and corrected in a timely manner.

On a regular basis, post inspections would be used to inspect:
• Responsibilities of all Security Officers
• Uniform and grooming appearance of all Security Officers • Maintenance of equipment and uniforms
• Attendance (sign-in and sign-out checks)
• Knowledge of applicable post orders
• Knowledge of and adherence to reporting requirements
• Knowledge of and adherence to the County equipment operating procedures • Possession of appropriate certifications, licenses, permits, and identification cards • Other elements of contract performance

3. Testing & Drills
As part of our QCP and quality control efforts, Inter-Con places special emphasis on unannounced emergency reaction drills that mimic real-world conditions. These drills assess the understanding of duties, improve response effectiveness, and train personnel for possible contingencies. All emergency operational drills would be coordinated in advance with the County and local site management to avoid disruption or unnecessary confusion. Inter-Con regularly practices such drills and would provide detailed analyses to the County’s leadership, if desired. With the approval and coordination of the County site management, Inter-Con’s PM, Training Team, or Supervisors periodically conduct alarm tests, emergency drills, and other exercises. The real-world drills cover a variety of situations that could occur at the County facilities, and test results determine if additional training or changes in policies and procedures are necessary.

4. Evaluation
Evaluation and review processes are the cornerstones of an effective QCP. Evaluations are conducted through roll call, field and equipment inspections, and performance evaluations in the form of drills and tests. Reviews of QCP findings and contract policies and procedures confirm results as well as verify policy and procedure effectiveness.

When Officers are re-assigned, whether temporarily or permanently, Inter-Con ensures that they are re-briefed on site-specific post orders, re-evaluated for readiness, and supported by #15..
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 45 immediate supervision and post checks. Our QCP ensures that reassigned Officers meet the same performance standards as originally assigned staff, and all quality inspections apply equally to reassigned personnel.

5. Reporting
Inter-Con personnel receive comprehensive instruction on how to maintain post logs, incident reports, and related records clearly, concisely, and in accordance with the County’s standards.

Officers are expected to treat all reporting requirements as formal extensions of their post duties.

In addition, Inter-Con’s reporting process involves each level of supervision and management in the review and response sequence. Key findings and after-action reports are reviewed by the County PM, who then provides feedback and direction based on these findings and actions to all supervisory staff.

6. Corrective Action
Inter-Con’s QCP emphasizes timely corrective action and continuous improvement when deficiencies are identified. All inspection, drill, and test reports would include corrective action recommendations as needed. To ensure resolution, follow-up reports, developed by Supervisors and/or Managers, would document implementation and outcome.

Our Project Management Team oversees all corrective actions to ensure accountability and consistency across the program. In addition to staffing posts with trained professionals, InterCon ensures that each Officer receives clear direction, that communication channels remain open, and that performance is regularly monitored. All corrective actions taken can be recorded and incorporated into monthly, quarterly, and annual progress reports provided to the County.

PERFORMANCE METRICS
We systematically collect the data necessary to consistently improve the effectiveness and efficiency of security operations, measuring such indicators as attendance, promptness, appearance, and record keeping. Results gathered through this process would be shared with the County and used by our Project Management Team and supervisory personnel to identify opportunities for program enhancement and manage all challenges or risks. Inter-Con’s Schedulers and GSOC Operators can use our KPI Dashboards to provide more accurate and timely notifications to the PM to ensure consistency in contract compliance and mitigate operational risks.

In addition to leveraging our KPI dashboards which are available in real-time, Inter-Con can generate monthly, quarterly, and annual status reports for the County that detail operational activity and key performance metrics. Our QCP supports continuous improvement by capturing data at the site and post levels and digitizing reports for timely analysis. Any discrepancies are flagged and addressed through a structured response plan. All findings and corrective actions are reported through the appropriate QCP chain of command to ensure transparency and accountability.

QUARTERLY BUSINESS REVIEWS
As part of our data-driven program management, Inter-Con tracks a range of operational, administrative, and financial metrics to promote transparency, accountability, and performance enhancement. These findings are summarized and delivered to the County as part of recurring reporting and review discussions. In addition to Quarterly Business Reviews, Inter-Con will assign Security Officers or supervisory staff to attend monthly Safety Council #15..
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 46 Meetings and Security Task Force Meetings at designated locations, either during regular shifts or on an overtime basis, as required. This ensures alignment between day-to-day security operations, County-wide safety initiatives, and long-term program objectives (SOW Exhibit A, Additional Requirements B.9):
• Staffing Plan: The status of the program, including a current roster of all personnel working on the contract. We list all additions, deletions, and changes to positions, hours, and days of work that occurred during the previous reporting period. The plan would reflect all positions identified by the contract and those supplied in direct support of the program, an analysis of the annual turnover rate of personnel assigned to the program, and a summary of recruiting efforts for the quarter.
• Training Statistics: List of key training statistics, including the number and types of trainings and the Security Officers that participated in the trainings. Includes courses attended but not provided by Inter-Con instructional staff and the number of personnel that participated.
• Operations Statistics: Written descriptions of Incident and Daily Activity Reports (DAR) written year-to-date and organized by major category. A chart depicting major category events cumulative by month, quarter, and year-to-date could be provided. All special service requests for the given reporting period would be summarized. Any Incident or Daily Activity Report that demonstrates an Officer’s proficiency or deficiency in a specific skill or ability, particularly one covered in Inter-Con training or drills, would be highlighted and reviewed to assess the effectiveness of our training efforts. • Account Management: While Inter-Con’s performance on the task order and its compliance with established KPIs serves as an important signal of Account Management success, we also want to take the opportunity to assess and comment on our Project Management Team’s ability to proactively address potential issues before they arise to align Inter-Con’s day-to-day support efforts with the County’s strategic priorities. • Current and Projected Future Needs: A summary of current program needs, and a projection of future program needs as it pertains to client support activities. • Quality Control Program Brief: A report depicting actions undertaken during the previous quarter to assure required proficiency and compliance with contract requirements, General and Post Orders, and other directives required. • Drills: A matrix report reflecting the number of operational drills, type, date, and a comparison of expected response times with real response times. Corrective actions, either recommended or already completed, would be identified. • Equipment Inventory: A list of the number of radios, batteries, chargers, cell phones, and any other operational equipment provided to Security Officers. • Property Inventory: Identification of fixed posts and office equipment issued by the client or bearing a client property tag, including a description and location of the item. • Key Inventory: Identifies all keys issued to and controlled by Inter-Con personnel, including identifiers, make, and ID numbers of each key, and the location or areas the keys operate and are kept. The key inventory is also separated by Post and Site.

8. Describe Proposer’s staff retention process.

STAFF RETENTION PROCESS
Inter-Con understands that high-quality service begins with a supported and engaged workforce. Our staff retention process is built around a philosophy of treating our employees as internal customers and equipping them with the tools, recognition, and flexibility they need to succeed. Through the following retention strategies, developed from employee feedback, #15..
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 47 industry trends, and our own performance data, we are able to reduce turnover, minimize overtime, and maintain high levels of client satisfaction.

ENHANCED RETENTION MEASURES CONFIDENTIAL
Inter-Con sees itself as having two customers: our clients and our employees. Based on our experience successfully supporting similar security programs, we fully appreciate that without an engaged workforce, we cannot deliver a quality service. While current labor market conditions have been challenging, Inter-Con remains nimble and has implemented a number of measures to retain our employees. These efforts have also created meaningful cost savings to our clients in the form of less overtime, training, equipment, administrative action, and more.

Inter-Con’s enhanced retention measures were designed based on insights gained from numerous employ surveys as well as from our experience serving similar programs over the last several years. For the County, these measures will include, but not be limited to:

People Operations Team – Our People Operations Team offers a centralized resource to support our employees across the country, focusing on their well-being and building trust between them and our company. Employees working on the County contract will receive priority assistance, ensuring that they remain satisfied with their work and are fully engaged to provide the best quality services possible for the County.

By implementing our People Operations Team for this contract, we will:
• Provide our Security Officers with more accessible stress and mental health support options
• Ensure that all County personnel fully understand their suite of benefits • More consistently recognize Security Officers for their excellence in the field • Better facilitate career development conversations
• Streamline issue resolution in a secure manner for cases such as shift modifications and pay discrepancies
• Conduct wellness and job satisfaction check-ins with each employee after they have been with the company for 1 day, 15 days, 30 days, 60 days, 90 days, 6 months, 9 months, and 12 months
• Better tailor anonymous employee surveys as well as subsequent program enhancement initiatives with the Project Manager
• Regularly link our employees with remote promotional events, training, systems, and even games hosted by our People Operations Team
Optimized Retention Bonuses – Inter-Con’s bonuses encourage our dedicated employees to stay on our security program for the County. While exact bonus amounts would be approved by the County, Inter-Con could pay bonuses to new Officers who successfully serve the account for their first 30, 90 days, and 180 days. Similarly, personnel who continue to serve on the account would receive annual retention bonuses that increase based on the number of years they have been on the contract.

Personalized Scheduling – Inter-Con’s proprietary Shyftr Application enables County Officers to pick up additional shifts by allowing them to view open posts and self-schedule provided they have been pre-qualified to work that duty. In addition, Officers can state their availability to work on specific days, which then automatically generates short lists of employees who have been cleared to work specific posts. Managers can use this list which includes personnel home locations and qualifications, to enhance our ability to quickly cover #15..
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 48 posts in response to scheduled or unexpected absences, as well as coverage for personnel who are taking mandatory rest and meal breaks. Shyftr communicates all data with our Time & Attendance System, ensuring our Management Team and client stakeholders receive real-time information, creating optimal management efficiency and cost savings for our clients.

Meaningful Career Development – Inter-Con is committed to providing meaningful career development opportunities for our Officers. We support long-term growth by establishing clear pathways for advancement and incorporating performance metrics that help employees understand how to progress within the organization. In addition, our Security Officers have access to exclusive tuition discounts at select colleges and universities, empowering them to pursue educational goals and expand their career options.

Flexible Pay – Inter-Con will make it possible for our County employees to get paid on a daily basis through the DailyPay function of our IC Mobile App. This enhanced payroll flexibility allows our employees to better address any financial needs that may arise, which has shown to contribute to our measured improvements to overall employee satisfaction, retention, and performance rates.

More Consistent Performance Award Opportunities – With the County approval we can extend our Performance Awards Program. This program would further displays the value and recognition we place on the accomplishments and tenure of our employees into action. Each award would have a certificate and a cash award, providing not only professional incentive but also a monetary bonus.

Officer of the Month – Each month a message is sent to our field Officers inviting them to nominate fellow Officers based on adherence to our corporate values and exemplary behaviors. From the responses, our People Operations team randomly selects an Officer who has received multiple peer nominations. The chosen Officer is then vetted by their manager to ensure they are in good standing. Once approved, People Operations collects their information and a $250 bonus is deposited into their account through payroll. The nominated Officer is also recognized companywide for a job well done.

9. Describe Proposer’s evaluation period for new employees, including the length of the probation period.

EVALUATION PERIOD
Inter-Con maintains a structured 12-month probationary period for all new employees to ensure long-term success and alignment with client expectations. Our People & Culture team conducts performance evaluations at key milestones—Day 1, Day 15, Day 30, Day 60, Day 90, 6 months, 9 months, and 12 months—assessing performance, communication skills, adaptability, work ethic, and client-specific requirements. To complement these evaluations, we administer surveys, with results reviewed alongside the Project Management Team to identify improvement opportunities and implement targeted development plans. Employees in the evaluation period are also eligible for recognition programs, service awards, and engagement activities, while the People & Culture team ensures prompt resolution of any scheduling, compensation, or workplace concerns.

10. Describe the transition plan, if selected for award.

GUARD FORCE TRANSITION CONFIDENTIAL
Inter-Con brings more than 52 years of experience executing smooth, large-scale transitions for complex, multi-site security programs. Our proven methodology is milestone-driven and executed by a dedicated transition team, with robust communication protocols and detailed project tracking to ensure clarity, accountability, and minimal disruption. We are confident in #15..
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 49 our ability to complete a full and successful transition for the County within 45 days, subject to site access and readiness, and in close coordination with the County stakeholders.

Our transition plan is structured to minimize disruption to ongoing operations while ensuring full compliance with post requirements, officer licensing, equipment needs, and client expectations. Each step is tailored to reflect the unique priorities and logistical realities of the County’s facilities.

To further support a smooth transition, Inter-Con incorporates the following into our communications plan:

JOB TASK ANALYSIS
Inter-Con will execute a series of Job Task Analyses (JTAs) at the County to confirm the nature of the security positions by interviewing stakeholders and reviewing job descriptions, statistical data (or financial, if appropriate), organizational charts, etc. Once the process is defined, individual jobs are identified by key skills components or functions that can be measured for performance metrics purposes. These are also analyzed and used for training or improvement of the individual or processes that are non-compliant or deficient. The core skill components identified in the JTA can also be used in pre-employment skills assessment testing to ensure that candidates meet minimum skills requirements prior to consideration for employment.

Finally, the JTA will help better inform our Transition Team as they execute their GAP assessment on program needs as it relates to headcount, labor categories, and skillsets. These findings will include opportunities for program enhancement and will be presented to the County during the initial phase of the Transition Period. Some of these enhancements may include opportunities to re-allocate / reduce headcount for across various job categories and specific locations as well as modify the scope of work for certain job categories. This approach will ensure that we “right-size” and recalibrate the focus of the program across all locations.

TRAINING ALIGNMENT
Once our pre-assignment and refresher training programs are refined by incorporating our findings from our JTA results, Inter-Con will administer proficiency tests for all new hires as well as refresher training for all incumbents. This will ensure all hired personnel are fully aware of and aligned with our security program’s new training requirements, performance expectations, Post Orders, and operating standards. It will also allow Inter-Con to properly execute a final screening of all personnel. Any individual who cannot pass proficiency or refresher training will be dropped from the County program and replaced with qualified personnel.

TECHNICAL ALIGNMENT
Inter-Con will immediately begin the digitization and standardization process with the collection of all relevant program documents like Post Orders, SOWs, SOPs, Incident Reports, etc. Once collected, key members of our Transition Team, Technical Writers, and IC Labs Software Engineers will review them to identify and implement opportunities for improvement. Once new digital templates have been created, all core documents will be redrafted with varying degrees of edits, based on need. To assist in scaling the digitization process across all locations for select documents like Post Orders, templates (populated with any relevant standardized content) will be distributed to local management or supervision for completion along with clear instructions. This will ensure that all such documents are appropriately tailored to the key nuances of each site. #15..
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 50

TRANSITION TEAM CONFIDENTIAL
Inter-Con’s Transition Team includes cross-functional experts from Operations, Technology, Human Resources, Talent Acquisition, and Contract Administration, each selected for their expertise in standing up large-scale, multi-site contracts. This team collaborates closely to ensure a seamless transition by leveraging institutional knowledge and proven best practices to address all aspects of project mobilization. We have included a short bio on some of the key individuals below.

Mr. Richard Stack | Chief Operating Officer | Supporting Executive: As the Supporting Executive for the County program, Mr. Stack provides executive oversight of transition operations. He reallocates corporate resources, oversees procurement and system activations, and communicates directly with County stakeholders.

Mr. Osborn | Project Manager | County Chief Transition Officer: Mr. Osborn would ensure strategic alignment between both the County and Inter-Con. He would be responsible for overseeing a successful account transition as County’s Chief Transition Officer, and for representing Inter-Con’s Executive Team during quarterly business reviews and expediting any requests the County may require. He would also help to advance requests from the County Project Manager.

Mr. Brian Faulkner | Chief Information Officer: Mr. Faulkner would function as the County’s Technology Interfacing Officer. After transitioning, Mr. Faulkner would propose approved improvements to the County’s guard tour system and other security augmentation technologies throughout the lifetime of the contract. Mr. Faulkner would ensure the smooth operation of Inter-Con’s services and continually seek to provide the County with new and innovative security programs and technologies.

Mr. David Oken | Executive Vice President, Global Talent: During the transition period, Mr. Oken would use his expertise in personnel screening and recruiting to build a dynamic team for the County. He would be responsible for review of incumbent personnel and new candidate recruitment and screening efforts. In addition, he would oversee the Recruitment Team to ensure our candidates meet the County’s screening requirements and are fully capable to perform to your expectations.

TRANSITION TIMELINE
Inter-Con would initiate the transition immediately upon contract award. Members of InterCon’s Transition Team and the County assigned Project Manager (PM) would meet with the County to align on goals, address any known gaps, confirm timeline milestones, and formalize the transition plan. Inter-Con understands the critical, high-visibility nature of transitions and commits to a full operational handoff within 45 days. Our Project Management Team would be directly involved in the transition, including having on-site presence at the County facilities. 45-DAY TRANSITION PLAN
Figure 7: Graphic Timeline of the County Transition Activities Confidential ID Tasks Duration
45 Day Transition
15 30 45
1 Activate Transition Team 1 Day
2 Notify & Activate Key Personnel 1 Day
3 Hold Post-Award Conference 1 Day
4 Conduct Initial Transition Team Meeting 1 Day
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 51 ID Tasks Duration
45 Day Transition
15 30 45
5 Submit Licenses, Permits and Insurance 2 Days
6 Submit Job Descriptions & Recruiting Profiles 10 Days 7 Brief Incumbent Personnel 3 Days
8 Screen Incumbent Personnel 15 Days
9 Recruit & Screen New Applicants 45 Days
10 Submit Approved Application Packages & Hire
Personnel 15 Days
11 Acquire Required Equipment and Software 15 Days
12 Hold Weekly Meetings 45 Days
13 Review Existing Operational Processes 15 Days
14 Conduct Initial Security Threat Assessments for
Assigned Locations | Review Existing Posts,
Procedures, Deliverables, Data & Regulations
10 Days
15 Submit Final Transition, QC & Contingency Plans 15 Days 16 Secure Approval for Training Programs 10 Days
17 Review Incumbent Personnel Information 10 Days
18 Conduct On-boarding Training for New Personnel 45 Days 19 Inventory County-Furnished Property 10 Days
20 Inventory Inter-Con Furnished Property 10 Days
21 Implement all Software Tools/Updates 20 Days
22 Issue Uniforms & Equipment 45 Days
23 Hold Final Transition Meetings 5 Days
24 Commence Operations 2 Days
25 Monitor & Review Transition Activities 45 Days
Figure 8: Inter-Con’s 25-Steps of Transition Activities Confidential Step Transition Activity Details
1 Activate Transition Team: Inter-Con will assemble and brief the Transition Team, as well as on-call support from corporate management.
2 Notify and Activate Key Personnel: Upon receipt of the notice of award, Inter-Con management notifies key management personnel and any approved suppliers.
3 Hold Post-Award Conference: Inter-Con will meet with County representatives to discuss specific Transition Plan items.
4 Conduct Initial Transition Team Meeting: Upon receipt of the notice of award, the Inter-Con team conducts initial meetings with County representatives to discuss the transition approach and timeline, and incumbent personnel outreach activity.
5 Submit Licenses, Permits and Insurance: Inter-Con management submits to the County valid documentation and licenses as requested.
6 Submit Job Descriptions & Recruiting Profiles: Based on feedback from the County, Inter-Con will develop and submit for approval job descriptions and recruiting profiles for all positions. 7 Brief Incumbent Personnel: Inter-Con explains new contract and any relevant changes to current personnel and will encourage them to remain with Inter-Con.
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 52 Step Transition Activity Details
8 Screen Incumbent Personnel: Inter-Con’s Transition and Account Management Teams will identify individuals within the incumbent security force to retain. In coordination with the County, and after discussing proposed compensation levels with incumbent personnel, we will make a sound projection of the number of new personnel that need to be recruited, screened, cleared, and trained prior to the planned contract start-up date to meet all requirements. Inter-Con recruitment is an on-going effort that will continue after contract startup. 9 Recruit and Screen New Applicants: Inter-Con individually interviews all applicants. All applicants are screened through Inter-Con’s 7-step process to evaluate reliability, honesty, positive work attitudes, and medical and physical fitness, as well as County-required screening procedures necessary to receive a favorable vetting. Inter-Con assures the County that all employees meet the requirements outlined in the RFP. 10 Submit Approved Application Packages & Hire Personnel: Qualified applicants are selected for hiring. We will utilize an Administrative Specialist to ensure contract requirements pertaining to personnel recordkeeping and documentation are completed, organized, and available for County inspection and review. Our Administrative Specialist will also draft and submit a list of all Contract employees, their respective Contract start dates, shift assignment, and position identifying part-time or full-time status. 11 Acquire Required Equipment and Software: Inter-Con coordinates and documents the acquisition of all equipment and software.
12 Hold Weekly Meetings: Inter-Con’s Transition Team and Key Personnel meet (weekly, or more often, as appropriate), with the County stakeholders and Outgoing supplier representatives during the transition period to track current and future milestones, as well as blocking issues and risk assessments. 13 Review Existing Operational Processes: Inter-Con’s Transition Team meets with the County representatives to identify operational and administrative obligations for the new contract and to discuss any required changes to existing security processes and programs.
14 Conduct Initial Security Assessments | Review Existing Posts, Procedures, Deliverables, Data & Regulations: Inter-Con’s Security Subject Matter Experts and members of the Transition/Account Management Teams will conduct preliminary site threat assessments to establish new baselines from which our security program will operate off of. All existing Post Orders, procedures, deliverables, as well as Data & Regulations will also be reviewed for compliance and opportunities for enhancement. Any modifications to Post Orders, SOWs, deliverable templates will be agreed upon and implemented before the completion of the transition period. 15 Submit Final Transition, QC, and Contingency Plans: Inter-Con’s Transition Team reviews and refines the Transition Plan and collects additional information regarding specific assignments. The final Transition Plan will be submitted at the Post-Award Conference, which is scheduled per the County preference. 16 Secure Approval for Training Programs: Inter-Con management obtains County approval of a detailed Training Plan to include syllabi, schedules, locations, and trainers. The Training Plan will include primary and make-up dates.

An on-the-job training plan will be included.
17 Review Training Details for Incumbent Personnel: Inter-Con will request copies of incumbent personnel training records and administrative files from the outgoing provider. 18 Conduct On-boarding Training for New Personnel: Inter-Con trains new personnel according to approved plans, uploading training certificates in Inter-Con’s Learning Management System within 5 working days after successful completion.
19 Inventory County-Furnished Property: Inter-Con completes an inventory of County-Furnished Equipment with designated County stakeholders. Inter-Con’s Management Team accepts all County-Furnished Property, supplies and equipment and confirms receipt upon contract assumption. Inter-Con also conducts a full inventory of all CountyFurnished Property, immediately after assumption of the contract and provides the results of the inventory to the County within 10 working days of the start of the contract. 20 Inventory Inter-Con-Furnished Property: We conduct an inventory of Inter-Con-Furnished Property and provide it to the County on the contract start date. Inventories will be conducted on a quarterly basis, to include all Inter-Con furnished equipment, uniforms, and non-expendable supplementary equipment. #15..
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 53 Step Transition Activity Details
21 Implement all Software Tools/Updates: Led by our Technology Interfacing Officer for the County, our Account Management Team will assess all existing County and incumbent software tools to gauge operability and identify opportunities for improvement. Once the assessment is completed, all County stakeholders will be briefed of our findings and all necessary software updates, changes, or procurements will be executed. 22 Issue Uniforms & Equipment: The Transition Team schedules distribution of equipment to new and existing personnel as necessary. Personnel are instructed in policies regarding use, return, and disposal of those items. The Transition Team conducts inspections of personnel in uniform to verify the correct wear of equipment. 23 Hold Final Transition Meetings: During the final days of the transition period, Inter-Con’s Transition Team and other Key Personnel begin daily meetings with the County stakeholders to discuss the final steps of the process. A final meeting will be held the day prior to commencement of operations to achieve closure on remaining issues. 24 Commence Operations: Inter-Con assumes full responsibility for operations, in accordance with the County’s schedule.
25 Monitor and Review Transition Activity: During the transition period, Inter-Con’s leadership will monitor and review contract performance through daily reports and schedule weekly “QBR-style” meetings. In addition, the InterCon Transition Team and Inter-Con’s COO will maintain regular communications with the County stakeholders to monitor and guarantee the quality of the services provided to the County throughout the life of the contract.

11. Describe the new hire training program.

TRAINING
Inter-Con provides its security personnel with customized training tailored to the specific requirements of each post. Our approach combines in-person and online instruction, giving Security Officers multiple opportunities to strengthen their skills and capabilities before and during their service to the County. This includes pre-assignment, on-the-job, and refresher training to ensure employees are fully prepared and confident in their operational environment, a standard that reinforces our reputation for quality and professionalism.

Inter-Con’s world-class Training Academy would be leveraged to fully support our training efforts. Our Training Academy utilizes a student-centric training method and real-life exercises that are fully-tailored to the specific requirements of this contract, ensuring all personnel assigned to this contract are well-informed and invested in their jobs and responsibilities.

INTER-CON’S PRINCIPLES ON TRAINING CONFIDENTIAL
Inter-Con delivers a comprehensive training program that reflects the unique demands of each client’s environment. Our curriculum development process emphasizes operational relevance, regulatory compliance, and real-world preparedness.

For the County, each module would be tailored to address site-specific risks, reinforce performance standards, and ensure Officers are fully prepared to perform in the field. We welcome the County’s input during the curriculum development phase to ensure alignment with program expectations. Officer performance is also tracked post-deployment to support continuous improvement and measurable training outcomes.

Inter-Con’s training philosophy is built on the following principles:
• Task-Specific Proficiency: Our instruction is focused on training and testing skill proficiency through repeated, practical drilling, not just delivering content through a classroom setting. Only those students who meet our standards of operational readiness would be assigned to a County post.
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 54 • Performance Based Standards: We use clearly defined, measurable performance benchmarks to assess learning outcomes and identify any training gaps. This approach provides the County with transparent insights into Officer readiness and ensures every trainee understands the performance level required by the end of each training phase. • Realistic, Scenario Based Drills: Our rigorous training program integrates realistic conditions in our courses by requiring our Officers to perform tasks under varying, sometimes hostile conditions. This training method allows us to instruct our Officers both as individuals and as team members in conditions modeled after the County’s environment. This repeated, realistic drilling ensures that our lessons are reinforced with our Officer’s resultant success in the field.
• Dedicated Instructional Staff: We maintain a full-time staff of 30 highly-qualified trainers in the United States—120 worldwide—to support our contracts. The County would receive full support from our Training Academy. The training team would support the Project Manager in developing, executing, and tracking the performance of all InterCon training modules. • Program Oversight & Quality Assurance: The County’s instructional staff would be carefully monitored by our Project Management Team to make sure the training provided is client-focused and effective, yielding positive results. • Curriculum Updates: Inter-Con conducts formal curriculum audits annually, with immediate updates issued as needed to address new client requirements or evolving federal, state, or local regulations. If the County’s needs change, our team is equipped to respond without delay.

TRAINING TOPICS
Inter-Con would tailor our training curriculum according to the County’s needs, ensuring it reflects realistic scenarios and specific contract requirements. Whether it is conducting comprehensive pre-assignment training or providing tailored skills courses and on-the-job training, we embrace a student-centered training method to keep our personnel invested in their jobs and responsibilities. Beyond these training modules, Inter-Con would provide additional opportunities for personnel to enhance their skills and capabilities by using our online Learning Management System (LMS), which facilitates a more efficient and effective test-taking process, storing all training certifications and deliverables for the County’s review.

TRAINING CURRICULUM

PRE-ASSIGNMENT TRAINING
Inter-Con would ensure each Officer receives training specific to the County contract. All Officers, both transitioning and new, would receive a minimum of 16 -hours of preassignment training, Our County Project Manager would evaluate the performance of each Officer to certify their suitability for the assignment and comprehension of training materials prior to any regular scheduled work. See Figure 9 for the full Pre-assignment Training regimen.

Figure 9: Proposed Pre-assignment Training Regimen for the County Security Personnel Pre-Assignment Training
Training Topic Delivery Method(s)
New Hire Orientation (Inter-Con’s Organization, Policies, PR, & Grooming/Appearance) LMS Duties & Responsibilities on Post (Post Orders & Reporting for Duty) Instructor Led #15..
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 55 Pre-Assignment Training
CCTV, System Use, and Access Control, Identification Verification (including equipment use) (SOW Exhibit A, B.3) Instructor Led / LMS
Emergency Procedures (Bombs, Terrorism, Fire Alarms, Safety and Evacuation, Active Shooters, Weather/Natural Disaster Procedures, & Medical Emergencies) Instructor Led / LMS Communications Systems (Radio & Cellphone use and etiquette) Instructor Led Inter-Con’s and the County’s Chain of Command Instructor Led Security Officer Instruction & Limitations as Mandated by CA Instructor Led First Aid, CPR, AED Training & BBP Certification Instructor Led Citizens’ Arrest Policies & Procedures and When to call the Police Instructor Led / LMS Inspection & Search Procedures (including physical, bag, & vehicle searches for prohibited items) Instructor Led Accident Investigation Procedures (including personal injury and motor vehicle) Instructor Led / LMS De-escalation/Irate Individuals & Conflict Resolution Awareness Training (SOW Exhibit A, B.4 & B.10) Instructor Led / LMS
Patrol Procedures (including Detecting Crime, Parking lots, and interior spaces) (SOW Exhibit A, B.7) Instructor Led / LMS Observation Techniques & Incident Reporting (including photographic documentation) Instructor Led / LMS Workplace Violence / Harassment (sexual, bullying, etc.) / Discrimination Instructor Led / LMS Customer Service (Visitors/Clients) (SOW Exhibit A, B.8.) Instructor Led / LMS Vehicle and Pedestrian Traffic Control Instructor Led / LMS Use of Force in Defense of Person Instructor Led / LMS
Workplace Safety, Accident Prevention Instructor Led / LMS Escorting (Employees or Clients) (SOW Exhibit A, Additional Requirements B.7) Fill In This comprehensive new hire training program ensures that all Inter-Con Officers are prepared, qualified, and confident before beginning their service to the County.

12. Describe existing employee training program.

EXISTING EMPLOYEE TRAINING PROGRAM
Inter-Con’s existing employee training program is a continuation of the high standards set during new hire onboarding. It is designed to reinforce critical knowledge, address evolving risks, and ensure continuous compliance with the County’s expectations. Training is ongoing and supported by our Training Academy, LMS platform, and field supervision team to ensure consistent performance at every post.

ANNUAL TRAINING
Inter-Con ensures that all our Officers stay up to date with necessary knowledge, requirements, ideas, programs, devices, and certifications associated with working security for the County.

Our annual training regimen would include 8 -hours of refresher training, covering these industry updates and the subjects covered in New Hire Training. Every County Officer will be required to complete this course to continue the contract. #15..
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 56 Figure 10: Proposed Annual Refresher Training
Annual Training
Type of Training Delivery Method
Inter-Con’s Annual Refresher Training Instructor Led / LMS

QUALIFICATIONS OF TRAINERS
Inter-Con’s instructors are certified and licensed in key instructional areas, including CPR/First Aid/AED training. All instructors maintain documentation of formal certifications or demonstrated expertise in the subject matter they teach.

County personnel are welcome to observe or participate in any training session upon request.

Our training program includes continuous evaluation of both Officer performance and instructional effectiveness. The County may also review course materials and observe instruction to ensure alignment with program expectations.

While instructors assess Officer progress throughout the training process, our PM evaluates instructional quality and addresses any performance gaps through immediate corrective action.

MEASURING TRAINING PROGRAM SUCCESS CONFIDENTIAL
We measure the success of our Training Program against test scores, retention levels, and performance in the field. For example, our post-incident reports confirm whether an Officer applied their training correctly during or in anticipation of an event. These answers will enable us to identify any issues in performance and flag them to be addressed in future training. As a result, we assess both the individual and our program, and evaluate our courses’ effectiveness training our Officers to proactively prevent incidents or at least limit their impact. All outcomes will be stored in our online Learning Management System (LMS), available in our IConIQ security management system, and reviewed during our Quarterly Business Reviews.

Additionally, we continuously monitor and assess more than just our students – we evaluate our Training Staff as well. [Clientacronym] would be actively involved in examining both course materials and instructors. While our Training Staff frequently evaluates our students, our Project Manager assesses our staff. If any flaws or shortcomings are found in our Training Staff, our Project Manager will immediately determine and implement the best corrective action.

TRACKING TRAINING COMPLETION CONFIDENTIAL
Inter-Con tracks course/training completion and passing rates through our LMS. The LMS not only archives all student test scores as well as course attendance and passing rates, it also provides virtual instruction on a number of topics. Inter-Con’s LMS can be easily accessed on any mobile device or desktop computer to facilitate a smooth learning and testing experience for all employees.

TRAINING COMPLIANCE CONFIDENTIAL
Overseen primarily by our Project Manager, Inter-Con’s Training and Quality Assurance Teams will maintain a record of Officers’ compliance with all Pre-assignment, On-the-Job, and Refresher training requirements. All training performance and certification/license data is archived and easily accessible within our LMS to facilitate timely reviews of all employee training data. Additionally, the LMS generates automatic notifications to these Teams should any employees either fail or are at risk of failing to meet any training #15..
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 57 requirements (i.e., minimum testing scores, achieving specific milestones by scheduled deadlines, class attendance, or allowing certifications/licenses to lapse). By utilizing our LMS, Inter-Con ensures optimal levels of Officer training compliance as well as performance in the field.

Training records can be shared with the County upon request and all strategic Training KPIs can be accessed at any time by approved County stakeholders via Inter-Con’s online KPI Dashboards for tracking and audit purposes (Figures 11-13).

Figure 11: Sample Tracking Training Compliance via Dashboard #1 (Redacted) Confidential

Figure 12: Sample Tracking Training Compliance via Dashboard #2 (Redacted) Confidential Figure 13: Sample Tracking Training Compliance via Dashboard #3 (Redacted) Confidential

13. Describe the protocol for written reports, include how often such reports are filed, and whether they are easily accessible.

WRITTEN REPORTS PROTOCOL AND ACCESSIBILITY

CONFIDENTIAL
Inter-Con understands that written reports are a critical component of security operations, therefore all Security Officers will be trained to complete reports in a clear, objective and #15..
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 58 factual manner. While our reporting protocol is customized to each client’s operational and informational needs, all reports would include a minimum of the date, time, location, individuals involved, a description of the incident or activity, actions taken, and the outcome.

Reports will also document any unusual behavior observed among personnel, contractors, vendors, or citizens, as well as detailed accounts of possible suspects committing crimes, vandalism, or disturbing the peace within the immediate area of assignment until arrival of sworn peace officers (SOW Exhibit A, B.11 & B.12). Reports would also be free of assumptions or personal opinions and written with the understanding that they may later be reviewed by Supervisors, the County, legal departments, or law enforcement.

All incidents are logged into our proprietary Security Management System, IConIQ, as soon as they are discovered or occur, and are immediately available to the County in real time.

IConIQ provides a centralized, secure platform for capturing, storing, and managing all incident data, ensuring accuracy, consistency, and transparency across all reporting. Reports entered into IConIQ are reviewed by supervisors for completeness and correctness, and the system’s role-based permissions guarantee that sensitive information remains protected while still allowing the County and other authorized stakeholders to access records on demand.

Daily Activity Reports (DARs) are submitted at the conclusion of every shift and provide a summary of routine patrols, access control activity, maintenance issues, and any unusual circumstances or irregularities observed, including items such as unattended containers or packages. As required by the County, these reports are legibly written and accompanied by specific incident reports as necessary (SOW Exhibit A, B.14 & B.22). This structured approach, combined with the efficiency of IConIQ, ensures timely reporting, operational accountability, and an accessible record of activity that supports both real-time situational awareness and long-term analysis.

This report, in Figure 14, displays the number of incidents the Officer logged while on post at a specific location; on our IC-issued phones Officers can complete DARs (daily activity reports) and Incident Reports electronically. These are then sent to our Corporate GSOC for review and follow up as necessary.

Figure 14: Sample Incident Report Confidential
Additionally, All management reports can be fully customized to reflect the client’s specific performance metrics, preferences, and contract requirements. Reports can be delivered in any format (PDF, Excel, web-based dashboard) and on any schedule requested typically weekly, monthly, and quarterly. In addition to standard operational reports, Inter-Con provides access to real-time KPI Dashboards for ongoing performance visibility. Client-specific Satisfaction Survey results are also compiled and shared on a recurring basis to provide insight into service quality and identify areas for continuous improvement.
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 59 In addition to standard operational reports, Inter-Con provides access to real-time KPI Dashboards for ongoing performance visibility. Client-specific Satisfaction Survey results are also compiled and shared on a recurring basis to provide insight into service quality and identify areas for continuous improvement.

All reports are easily accessible through our secure Client Portal or via encrypted email, depending on the client’s preferred method of delivery. We ensure all stakeholders have timely and seamless access to the data they need for oversight and decision-making.

Please see below for samples.

PATROL REPORTS CONFIDENTIAL
Below in Figure 15 a snap-shot displays the number of patrols an Officer completes per day in the current week, breakdown of logs per week, and an overview of logs over the past month.

Figure 15: Patrol Report Logs Per Week Confidential
In Figure 16, This report shows the average time to complete logs in hours, per week, and the avg time over the past month- This report is measured in hours. Depending on the KPI we can set the gauge as needed.

Figure 16: Patrol Average Time Confidential
This last report on patrols, Figure 17, displays the amount of checkpoint scans by Officer name per day, both this week and last week as well as an overview for the previous month.

This report is extremely helpful because we can zone in on the Officer who may not be meeting the requirements for his scans and investigate why.

Figure 17: Patrol Checkpoints Confidential

INCIDENT REPORTS
Our newer incident reporting solution prompts Officers to provide critical information, allows photo capture, is Geo Fence compatible, syncs to custom dashboards, permits electronic signoff by remote Supervisors, and is digitally stored along with all supporting files. Incident #15..
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 60 reports would be accessed by Inter-Con and the County personnel with designated privileges.

Figure 18: Incidents Confidential

STAFFING HEALTH REPORTS
This report, in Figure 19, displays the overall staffing health, dark hours for the previous week, and monthly overview. The shift coverage can be broken down by location or site as needed. We utilize this report in further detail to review weekly staffing health with the client to help limit any delays during monthly invoicing.

Figure 19: Staffing Health Confidential

QUALIFICATIONS & TRAINING COMPLIANCE RECORDS
This final example, in Figure 20, displays the training records per Officer by qualification.

The training Manager assigned to the account works with the Training Coordinators and Account Managers to ensure all training requirements are met, we then upload the checklists and or tests into the system and mark complete for tracking and audit purposes.

Figure 20: Training Records Confidential

SAMPLE SATISFACTION SURVEY & REPORT CONFIDENTIAL
As a best practice, customer satisfaction is featured as a core Key Performance Indicator (KPI) and therefore, monitored in real-time on our KPI Dashboard. Data for this Dashboard is #15..
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 61 IConIQ Mobile App:

Officer Health Survey
collected through regularly administered customer satisfaction surveys, unsolicited customer feedback that is recorded, and quarterly contract performance scores.

Examples of Inter-Con’s various Customer & Employee Satisfaction Surveys are provided.

SAMPLE MORALE AND ATTRITION SURVEY
The results reported in the “Morale & Attrition Report” (next page) are partially driven by data collected from the Officer Health Survey (to the left), which is built into the IConIQ Mobile App. The IConIQ App prompts each Officer to take a quick survey before clocking out of their service appointment/shift.

The Officer Health Survey consists of two simple questions:

1. How was your shift?
a. Officers are given three smiley faces to choose from to indicate if their shift was ‘Bad,’ ‘Good,’ or ‘Neutral.’

2. What was the main reason? (According to the answer supplied in Question 1) a. Officers are given the option to select from the following: Manager, Other, Personal, or Teammates.

Shift Survey / Satisfaction Records
This example, in Figure 21, displays current employee shift survey results which can be filtered by post, etc. which provides our Account Management and HR Teams with actionable data.

These teams would work in conjunction with our People Operations Specialists to reach out to those employees who provide unsatisfactory responses to find out why their shift did not go well.

Figure 21: Sample Shift Survey/Satisfaction Dashboard Confidential

14. Identify when field inspections are required.

FIELD INSPECTION SCHEDULE AND TRIGGERS

CONFIDENTIAL
Inter-Con conducts field inspections as part of a structured and comprehensive Total Quality Management (TQM) program. Field audits and inspections are performed:
• Routinely on a weekly, monthly, quarterly, and annual basis; • As-needed, in response to incidents, client concerns, or emerging risks.

These inspections are conducted by various levels of the operations team—including Supervisors, Field Training Officers (FTOs), Zone Managers, and Quality Assurance #15..
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 62 Managers—and are overseen by the Project Management Team. Executive leadership may also participate during high-risk scenarios or contract transitions.

Field inspections evaluate compliance with post orders, client policies, professionalism, customer service, incident reporting, equipment use, and other critical areas. All inspection results are recorded in real-time through Inter-Con’s proprietary IConIQ Security Management System and are made accessible to clients through a secure portal, providing full transparency and accountability.

15. Describe the difference from one (1) classification to another under security classification types listed in Exhibit A – Scope of Work.

CLASSIFICATION ROLE SUMMARY
Stanislaus County defines security personnel under several key classifications in Exhibit A – Scope of Work, Section C. Inter-Con recognizes the unique expectations and functional distinctions between each, and we tailor our recruitment, training, and supervision accordingly.

Classification Summary of Role Key Distinctions
Security Officer II
Provides routine unarmed
security, access control,
and patrol.

No weapon. Focused on visibility,
deterrence, and public interaction.

Armed Officer
Performs security duties in
higher-risk environments
while carrying a firearm.

Requires firearm certification.

Typically stationed at higher-threat or
sensitive sites.

Site Supervisor II
Manages on-site security
personnel, oversees
scheduling and reporting.

Leadership role; responsible for
performance oversight and
communication with County
personnel.

Armed Supervisor
Leads armed security
operations, combining
leadership with field
readiness.

Must be certified to carry a firearm
and trained in managing armed
incidents and tactical response.

Inter-Con’s recruitment and screening practices are aligned with these role distinctions ensuring each classification is staffed with qualified, site-ready personnel.

RECRUITING & SCREENING
Under the leadership of our Executive Vice President of Global Talent, Inter-Con’s Recruiting Team would work closely with the County to develop a customized Security Officer Requirement Checklist tailored to your operational and cultural needs. Together, we will define role-specific requirements that go beyond minimum qualifications, ensuring Officers not only meet technical standards, but also reflect Inter-Con and the County’s values and expectations for professionalism. Inter-Con will integrate the County’s baseline requirements with our proven hiring standards to create a holistic, site-specific checklist that drives quality and performance from Day One. See Figure 22 for a draft framework; final criteria will be finalized collaboratively during the transition period.

The following requirement checklist outlines baseline qualifications for all personnel, with additional criteria applied for armed and supervisory classifications, consistent with the County expectations and Inter-Con standards.
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 63 Figure 22: Security Officer Requirement Checklist
Minimum Requirements for Security Personnel
Baseline
Requirements
• Be at least 18 years of age
• Be a U.S. citizen or legally authorized to work in the U.S. • Must possess a valid State of CA issued unarmed Security Officer identification card and carry it at all times while on duty • Must have a valid CA Driver’s License on their person at all times while on duty
• Must possess a minimum of one-year prior experience as a Security Officer, police officer, military police officer, or related experience • Each contract Security Officer must possess a high-school diploma or equivalent
Security
Officer II
• Must meet all baseline requirements.
• Minimum 2 years of prior security, law enforcement, or military service preferred.
• Demonstrated ability to handle high-volume public interaction • Must complete contractor’s new-hire and ongoing training before assignment.

Armed
Officer
• Must meet all baseline requirements.
• Be at least 21 years of age
• Possess a valid BSIS Firearms Permit (CA Bureau of Security and Investigative Services).
• Must complete 40 hours of BSIS-certified firearms training and pass range qualification.

Site
Supervisor II
• Must meet all baseline requirements
• Minimum 3–5 years of security experience, with at least 1–2 years in a supervisory capacity
• Demonstrated knowledge of incident reporting, post order enforcement, and staff scheduling
• Strong leadership, communication, and conflict-resolution skills • Must be able to train, evaluate, and discipline assigned officers Armed
Supervisor
• Must meet all baseline requirements and Site Supervisor II • Minimum 5 years total security experience, including at least 2 years in an armed supervisory role
Additional Requirements
Screenings
• Successfully pass pre-employment drug screening (SOW Exhibit A, B.29)
• Successfully pass criminal and background checks including inquiry of all previous employers during past five years, driving record history, local, CA State, Federal criminal history, and military discharge records (if applicable) (SOW Exhibit A, B.29) • No criminal violations
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 64 Minimum Requirements for Security Personnel
• Unprofessionalism is not allowed and is grounds for removal from consideration
• Present satisfactory references and employment history • All Security Officers assigned to the District Attorney’s Office will undergo a background check reviewed by the DA’s Investigation Unit. Inter-Con will provide pre-employment screening results for each Officer and will fully cooperate with any additional Sheriff’s Department checks required by the County (SOW Exhibit A, Additional Requirements B.4).

Soft Skills
• Have the necessary public relations skills to interact with employees and customers in a courteous, businesslike manner
• Understand written and oral rules and regulations and apply them in a tactful and non-confrontational manner
• Be able to understand and maintain the confidentiality of information • An ability to maintain poise and self-control under stress • Be able to have good communication and conflict resolution skills. (SOW Exhibit A, B.24).
• Be diligent and dependable (SOW Exhibit A, B.28)
Office Skills
• Utilize computer and associated equipment to monitor
environmental and electronic security systems
• Have basic knowledge of word processing, spreadsheet programs, data entry and operation of multi-line telephone
Language
Proficiency
• Must demonstrate the ability to read, understand, and apply rules, detailed orders, instructions, and training materials in the English language.
• Retain the ability to construct and write clear, concise, accurate, and detailed reports, as well as communicate effectively, clearly, and concisely in English (SOW Exhibit A, B.25).

Health &
Physical
Fitness
Be in good general health and capable of the following:
• Standing, sitting, or walking for extended periods of time-up to eighthours • Maneuver stairs and other physically demanding terrains at the site as regular duties
• Lift boxes weighing up to 20 lbs.
• Possess long-distance vision (with or without the use of glasses/contacts is permitted)
• Hear ordinary conversation (with or without the use of hearing aids) • Have no medical condition which limits the effective performance of their assigned duties. Temporary incapacitation due to illness, disease, or recent medical operation is permitted
No medical history or medical diagnosis of habitual alcoholism or drug addiction. If such a condition existed, the medical evidence of recovery and ability to perform duties is required prior to assignment Inter-Con’s sourcing and selection processes are designed to ensure that the County is staffed with personnel who are well-qualified, mission-aligned, and prepared to deliver exceptional #15..
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 65 service. Drawing on our experience supporting similar high-profile security programs, we recognize that success starts with selecting the right personnel, individuals who not only meet qualification standards but embody the County’s culture of professionalism.

Our candidate selection criteria emphasize physical readiness, professional conduct, and a demonstrated ability to perform effectively in demanding Local Government environments.

Our rigorous recruitment process is designed to identify individuals who not only meet technical qualifications, but also reflect the values of integrity, reliability, and respect that define Inter-Con’s culture. This people-first philosophy is championed by our leadership and sustained across every level of our organization, from senior management to front-line supervisors and Officers.

EVALUATION PROCESS
Inter-Con has 52 years of experience recruiting personnel for mission-critical security programs serving clients in the utility and critical infrastructure sectors. We take full responsibility of the evaluation and screening process as well as ensure clear, consistent communication with the County to guarantee that every step aligns with operational requirements and organizational priorities.

Our designated Recruiting Team maintains relationships with key employment sources, including military bases, law enforcement organizations, local colleges and universities, and community-based organizations. In addition, our recruiters are experts at leveraging online job boards and social media to attract highly qualified candidates from the widest possible labor pool. This comprehensive sourcing strategy supports full staffing on Day One, sustains a 99%+ staffing health rate across long-term contracts, and helps build a diverse, professional Security Force that reflects the communities we serve.

We have invested heavily in developing best-in-class recruiting processes and infrastructure to support the effective and efficient talent identification, attraction, and evaluation of top security talent. Once implemented, our recruiting and screening method will provide:

1. A long-term, dependable security force with low turnover

2. Rapid personnel replacement capabilities

3. A robust pipeline of qualified, trained, experienced Security Officers ready to meet any temporary or surge force staffing needs
To ensure that the County receives the highest caliber of Security Officers, Inter-Con will implement its comprehensive 7-step process for recruitment, evaluation, and selection. This rigorous approach verifies the background and qualifications of each candidate, ensuring that only the most capable Officers are selected for assignment to the County's security program.

Step 1: Application Process – Candidates who respond to recruitment efforts are invited to complete an online job application. All applications are screened to determine whether the applicant possesses the qualifications and minimum requirements to be assigned to the County's contract. If the applicant does not meet both Inter-Con's and the County 's requirements, the application process ends. If the applicant meets such requirements, a time is scheduled for a screening interview with the recruiter. If requested, all potential Security Officers will also be readily available for interview by the County’s leadership prior to beginning service at any County sites.

Step 2: Information Verification – Inter-Con’s Recruiting Team will perform a preliminary verification check to confirm the status of applicants’ employment history, age, relevant licenses/permits, and education.
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 66 Step 3: Personal Interview – If it is determined that the applicant continues to meet the required standard, they will be scheduled for an in-depth interview with a designated Operations Manager and be evaluated on their:
• Knowledge of specific job and job-related topics
• Experience
• Communication ability; specifically, command of the English language • Interest in the position and the Inter-Con organization • Overall motivation to succeed
• Appearance and habits
• Poise, insight, and alertness
• Interpersonal skills
• Ability to interact with the public
Step 4: Background Investigation & Drug and Alcohol Screening – Inter-Con uses VerifiedFirst to conduct background investigations for each candidate. If the County would like us to use an alternative background screening method, Inter-Con can accommodate.

Before performing a background check, Inter-Con will make all disclosures and obtain all consents required by applicable laws, including the Fair Credit Reporting Act. In addition to the background investigation, Inter-Con will use eScreen to conduct drug and alcohol screenings in accordance with all local, state, and federal regulations, as well as the requirements of this contract.

Step 5: Reference Verification – Inter-Con performs reference checks to confirm the veracity of applicant’s resume and relevant professional claims.

Step 6: Onboarding - Once an applicant meets all qualification standards and passes the required screening, Inter-Con’s onboarding team finalizes their employment status and prepares them for assignment. This includes confirming completion of all required documentation and ensuring the candidate is ready for immediate training and deployment. A conditional offer of employment is issued upon completion of all prior steps, and the applicant is prepared for submission to the County for approval, if applicable.

Step 7: Assignment Preparation & Training - Following onboarding, qualified candidates are scheduled for site-specific training and integrated into the deployment plan. This step includes assigning shift schedules, issuing uniforms and equipment, and entering personnel into the master schedule. If the County review or final approval is required, Inter-Con coordinates this prior to training. This ensures all personnel are fully prepared and equipped to begin service without delay.

16. Describe the approach and methodologies used to provide the required services, including any equipment or special software.

APPROACH TO PROVIDE THE REQUIRED SERVICES

CONFIDENTIAL
Inter-Con’s delivery model is grounded in a structured and proven methodology that ensures full operational readiness, consistent service quality, and continuous improvement over the life of the contract. Our approach is divided into three core phases: Project Initiation, Project Execution, and Project Maintenance, each supported by advanced technology systems, properly equipped personnel, and robust logistical oversight. #15..
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 67

1. Project Initiation – Establishing a Solid Foundation The Project Initiation phase focuses on launching a seamless transition and building a fully operational workforce and infrastructure tailored to the County’s unique requirements.

Key activities during this phase include:
• Finalizing the transition plan and operational start date • Recruiting and screening qualified security personnel • Completing all site-specific training requirements
• Procuring uniforms, radios, vehicles, and equipment
• Collaborating with County stakeholders on post orders and SOPs All uniformed personnel will arrive on post in full compliance with licensing requirements and with appropriate appearance, demeanor, and site knowledge. Every item—radios, flashlights, duty belts is prepared and distributed according to a tracked inventory system.

2. Project Execution – Active Deployment and Service Oversight During this phase, we fully implement the staffing plan, launch all supervisory and oversight mechanisms, and ensure site-level readiness.
• Key execution components include:
• Deploying armed and unarmed officers based on post specifications • Supervisory structure activation (post inspections, wellness checks, reporting) • Equipment issuance and monitoring (radios, flashlights, duty belts, etc.) • Officer credentialing and uniform compliance
• Field-level quality assurance through site visits and inspections Vehicle support is handled via Inter-Con’s partnership with Enterprise Fleet Management.

Vehicles provided to the County will be no older than three model years and under 50,000 miles. They will be clearly marked with Inter-Con graphics, outfitted with spotlights and emergency lights, and regularly maintained using Enterprise's nationwide network. Fuel cards with car wash authorization are issued to all vehicles, and rental vehicles are deployed immediately for any extended out-of-service incidents.

3. Project Maintenance – Quality Assurance and Long-Term Service Continuity After successful transition and deployment, we move into long-term contract support through structured performance management and continuous improvement.

This includes:
• Ongoing KPI measurement and reporting
• Officer recognition and retention initiatives
• Inventory tracking, re-supply, and equipment replacement • Incident tracking, analysis, and reporting
• Periodic contract performance reviews with County stakeholders Inter-Con designates a Property Accountability Officer, Mr. Luis Duran, to oversee all uniforms, radios, and supplies. Mr. Duran supports compliance documentation, monitors reports of malfunctioning or deficient equipment, and ensures proper storage, distribution, and replacement throughout the contract lifecycle.
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 68 Our approach to providing the required services is based on a structured, three-phase methodology: Project Initiation, Project Execution, and Project Maintenance.

During Project Initiation, we focus on program transition and the recruiting and screening of security personnel. Project Execution involves developing a detailed staffing plan, training and developing the security force, and procuring all necessary uniforms and equipment (including vehicles, radios, tasers, firearms, etc.) to fulfill the Scope of Services. Project Maintenance centers on the selection of KPIs and the deployment of Total Quality Management, including employee retention and recognition. This lifecycle-based methodology ensures operational readiness from Day One, consistent service delivery, and proactive performance improvement aligned with client needs.

For equipment and technology, we deploy a comprehensive suite of solutions. Our proprietary IC Mobile Application supports multi-factor authentication for time and attendance, flexible scheduling, virtual post inspections, wellness checks, digital reporting, and a guard tour system that leverages GPS, Beacons, RFID, NFC, and QR codes. Our technology ecosystem is anchored by a fully integrated Salesforce-based platform, customized for workforce management, officer deployment, shift coverage, billing, and performance reporting.

Additional tools include Paycom for payroll and HR, and AWS for secure cloud infrastructure.

These systems provide real-time oversight, data-driven decision-making, and transparent client access to dashboards, incident reports, and compliance documents.

This integrated approach, supported by advanced equipment and software, ensures we deliver secure, reliable, and efficient security services tailored to each client’s operational requirements.

OFFICER DUTIES AND RESPONSIBILITIES
Inter-Con acknowledges the additional responsibilities outlined in the County’s Scope of Work and is fully committed to ensuring our Officers carry them out with diligence and professionalism. While on duty, our Security Officers will maintain a strong and visible presence to the general public (SOW Exhibit A, B.13), reinforcing deterrence and providing reassurance to staff and visitors. They will ensure that only authorized personnel are permitted access to restricted areas (SOW Exhibit A, B.15) by applying strict access control protocols and monitoring visitor activity. Where required, Officers will monitor banks of security cameras and remain proficient with the County’s electronic door locking systems and alarms (SOW Exhibit A, B.16 & B.19). All new Security Officers will receive training on these systems as part of our onboarding program, including classroom instruction, hands-on practice, and supervisor sign-off before assuming independent duty.

In addition to access control and surveillance, our Security Officers will conduct regular checks of local fire alarm stations and perform monthly inspections of fire extinguishers (SOW Exhibit A, B.20). They will also inspect other safety equipment while on rounds, promptly reporting hazards or deficiencies to the appropriate County contacts (SOW Exhibit A, B.21).

Inter-Con Officers are trained to cooperate fully with law enforcement when circumstances require, while always recognizing that their role is to observe and report (SOW Exhibit A, B.26). Officers are also trained to act reasonably and expeditiously in determining what constitutes an emergency situation (SOW Exhibit A, B.27), ensuring appropriate actions are taken to safeguard life and property until first responders arrive. #15..
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 69 Through this approach, Inter-Con not only meets but exceeds the County’s expectations by integrating these duties into daily operations, ensuring that safety, security, and operational accountability remain at the forefront of every assignment.

ADDITIONAL REQUIREMENTS
In addition to the general and specific duties outlined previously, Inter-Con acknowledges and accepts the additional requirements described in the County’s Scope of Work. Our Officers are trained to serve as a deterrent to individuals intent on committing criminal acts (SOW Exhibit A, Additional Requirements, B.3) by maintaining a professional presence, remaining observant, and proactively identifying suspicious activity before it escalates. When required to do so, Security Officers will unlock outside lobby and meeting room doors for customers using County meeting rooms (SOW Exhibit A, Additional Requirements, B.5), ensuring accessibility while maintaining security oversight.

Officers will also perform site-support functions such as turning lights, heating, and air conditioning systems on or off as needed (SOW Exhibit A, Additional Requirements, B.6), always in accordance with County direction. Officers would be prepared to testify in court, when necessary (SOW Exhibit A, Additional Requirements, B.10), providing accurate and factual accounts of incidents they have observed or reported. Inter-Con Officers will further assist with evacuating buildings during alarms (SOW Exhibit A, Additional Requirements, B.11), working alongside County staff to ensure the orderly and safe evacuation of all occupants.

When requested by County departments, Officers may be assigned to staff a motor-pool desk for the check-in and check-out of County vehicles (SOW Exhibit A, Additional Requirements, B.12), ensuring accountability and proper documentation. Our personnel are also fully capable of operating magnetometers and X-ray machines where required (SOW Exhibit A, Additional Requirements, B.13). Training on these systems and any other specialized County-provided equipment will be completed in accordance with County instruction, with all training time compensated by the County as specified in the Scope of Work.

Through these measures, Inter-Con demonstrates its readiness to support the County not only in core security functions but also in the additional operational requirements that enhance the safety, accessibility, and efficiency of County facilities.

UNIFORMS, EQUIPMENT, & TECHNOLOGY CONFIDENTIAL
Inter-Con personnel will have a welcoming demeanor and be properly attired to serve the County. Uniforms will clearly identify Security Officers as well as be neat and clean in appearance. Inter-Con further acknowledges that no Security Officer will carry firearms, batons, tear gas, or non-lethal chemical agents without the County’s prior written consent (SOW Exhibit A, Additional Requirements B.1). Examples of Inter-Con’s proposed uniforms can be found in the images below. Inter-Con can offer the County a variety of uniform options, including the required security standard Class ‘A’ uniform with badge (no tie required) (SOW Exhibit A, B.6 & Additional Requirements B.1).

All Officers will maintain professional demeanor at all times, reflecting the County’s expectations for courtesy and customer service (SOW Exhibit A, B.23). Furthermore, InterCon acknowledges that no Security Officer will carry firearms, batons, tear gas, or non-lethal chemical agents without the County’s prior written consent (SOW Exhibit A, Additional Requirements B.1).
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 70 • Hard Uniform (standard): Black pants, blue shirt with Inter-Con patch (long or short sleeve), black shoes, black belt.
• Soft Uniform: Black slacks, black blazer, white long-sleeved collared shirt, black shoes, black socks, black belt. In the summer, Security Officers wear white polo shirts.

Figure 23: Sample Uniforms

EQUIPMENT INVENTORY CONFIDENTIAL
To ensure full accountability of all equipment, supplies, and property, Inter-Con uses a continuous receipt system to mark, inventory, monitor, and distribute every piece of equipment and other supplies as necessary. To assist our account management and supervisory teams with proper control, maintenance, and reporting of inventory, Inter-Con’s Procurement and Logistics Manager, Mr. Luis Duran, would serve as the Property Accountability Officer for this contract. He will assist in the drafting and submission of all required inventory reports and provide guidance on the proper storage and upkeep of property. Mr. Duran monitors and supports all reports of malfunctioning or deficient equipment and assist the PM in arranging for replacement or maintenance.

As part of the daily inventory process, Security Officers will check all assigned equipment at the start of their shift to confirm it is in proper working condition, including radios, flashlights, and other issued gear (SOW Exhibit A, B.32). Officers are trained to understand and use radio signals and codes, ensuring clear communication during operations (SOW Exhibit A, B.33). Any malfunctioning equipment will be reported immediately to the on-site Supervisor and logged for replacement or repair.

VEHICLES
Inter-Con can provide the County with the proper number of vehicles required to ensure efficient operations under the SOW for this contract. The vehicle(s) would be an identical sedan-style, comparable to a Nissan Versa, be clearly marked with Inter-Con graphics, be outfitted with a spotlight and “Mars” lights. Please see Price Cost Proposal for additional information.

For maintaining the vehicle’s interior and exterior conditions, Inter-Con typically utilizes standalone car washes or car washes at gas stations. We authorize the use of car washes at gas stations on the fuel cards we issue out to each vehicle. If there is not a gas station with an available car wash nearby, we would enroll the vehicle at the nearest standalone car wash.

For vehicle maintenance and repairs, we enroll our vehicles in Enterprise Fleet’s full maintenance plan that covers all major and minor mechanical repairs, all standard preventative maintenance, and all roadside assistance needs (towing, fuel shortage, key lock outs, etc.). Any time a vehicle is out of service for maintenance/repairs for an extended period, we secure a rental through our corporate account with Enterprise Rent-A-Car. An Enterprise Fleet #15..
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 71 maintenance card is issued to each vehicle and used as the method of payment for these services. The driver is never responsible for the payment themselves. Enterprise Fleet has a nationwide network of shops, including numerous shops in the location area, within proximity to County locations.

TECHNOLOGY SOLUTIONS CONFIDENTIAL
Inter-Con is proud to serve as the leader of the pro-technology movement sweeping the security industry. In 2019, Inter-Con launched IC Labs, our wholly owned tech subsidiary focused on developing innovative solutions to enhance our services. Led by industry veterans from companies like Samsung, Amazon, and Apple, IC Labs collaborates with global leaders such as Salesforce, Microsoft, and AWS on cutting-edge projects. In 2025, we introduced IConIQ, our proprietary comprehensive security management system providing 360° program transparency through real-time data visualization, automated reporting, and intuitive dashboards that empower both our managers and clients to make informed, immediate decisions. IConIQ consolidates complex operations into a single, efficient platform—driving accountability, reducing response times, and streamlining service oversight at every level.

Inter-Con offers scalable technology solutions designed to relieve administrative burden, improve engagement, enhance program visibility, and driving cost-efficiency.

Inter-Con proposes the following technology implementations, at no additional cost, to the County:

Timekeeping & Attendance
Inter-Con believes that the best approach for the County is to implement a system that incorporates attendance with timekeeping, scheduling, payroll, and invoicing in real-time. In doing so, the County will receive the benefit of harmonized systems that ensure proper reporting and billing, while minimizing the oversight burden on the County, especially for auditing and oversight functions required for this contract.

Our proprietary solution is flexible and scalable. Its built-in AI proactively identifies scheduling gaps, triggering automated notifications and job requisitions to ensure timely backfilling. While the on-demand visualization of all posts and Officers provides management with programwide staffing status levels in seconds.

IC Mobile Application
Accessible from any mobile device, Inter-Con’s proprietary Mobile App streamlines field-level operations and accountability through integrated timekeeping, reporting, and compliance tools:
• Multi Factor Authentication - Requiring a personal code, biometrics, and geolocation data, our time & attendance system ensures that the correct Officer is at the correct post at the correct time.
• Flexible Scheduling - By tracking their qualifications, home and post location, as well as stated scheduling preferences, we can better understand travel time and other external influencers to optimize the match of the right Officer to the right post location. • Virtual Post Inspections & Wellness Checks - Management and supervisory personnel now make impromptu as well as scheduled video calls to security professionals in the field to 1) confirm their health and safety and 2) to ensure compliance with Post Orders. • Digital Reporting - Prompts Officers to provide critical information, allows photo capture, is Geo-Fence compatible, syncs to custom dashboards, permits electronic sign- #15..
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 72 off by remote Supervisors, and is digitally stored along with all supporting files in our Client Portal. Reports can be accessed by management and approved County stakeholders with designated privileges.
• Guard Tour System – Inter-Con’s Guard Tour System provides real-time monitoring and data extraction of completed tours based on site surveys and analysis, as well as operates securely within each County site. Depending on the County’s preference, InterCon can also leverage any combination of GPS, Beacons, RFID, NFC, and QR codes to record an Officer’s location against patrol checkpoints and to facilitate other work-related activities like shift tracking, task lists, and issuing reports. Our reports feature live maps demarcating Security Officer post locations, shifts completed, patrol summaries, exceptions, tasks completed, and issues submitted/resolved.

Shyftr Application
This AI-powered platform allows pre-qualified Officers to self-schedule open shifts based on availability, post qualifications, and proximity. Officers can declare preferred availability, while Supervisors receive automated candidate lists with home location, credentials, and shift eligibility. Shyftr syncs in real time with Inter-Con’s Time & Attendance platform, providing Managers and County stakeholders with immediate visibility into coverage status and staffing decisions.

Client Portal
Hosted on AWS and powered by Salesforce, Inter-Con’s Client Portal provides the County stakeholders with real-time access to staffing data, reporting dashboards, performance metrics, and compliance documents. Custom-built to client requirements, the Portal aggregates data from mobile reports, GPS tracking, employee surveys, and training logs. It operates under the highest security protocols and is supported 24/7 by Inter-Con’s IC Labs technical team.

Invoicing Platform
Inter-Con’s invoicing platform is directly integrated with timekeeping and payroll systems to deliver secure, accurate, and transparent billing. Invoices include post location, officer name, rate, type of pay, hours worked, and date of service. Templates are 100% customizable to client requirements. Our system achieves over 99% billing accuracy and supports ondemand invoicing to ensure the County is only charged for services delivered.

Inter-Con’s integrated delivery methodology, supported by specialized personnel, advanced logistics, and proprietary technology, ensures that the County receives a security program that is efficient, scalable, transparent, and fully aligned with its operational and compliance requirements.

17. Describe how your firm typically resolves service issues with your customer? What is the response time and how do you confirm resolution that your customer has been reached?

SERVICE ISSUE RESOLUTION AND RESPONSE PROCEDURES

CONFIDENTIAL
Inter-Con approaches service issue resolution with a client-first philosophy that emphasizes responsiveness, accountability, and transparency. We ensure that every concern is addressed promptly, tracked systematically, and resolved to the client’s satisfaction through structured processes and technology-enabled communication.

Issue Reporting and Escalation: Inter-Con resolves service issues through a proactive, transparent process managed by our Account Management Team. Clients have 24/7 access to our team to report concerns, which are recorded and escalated promptly by trained personnel. #15..
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 73 Issues are logged into our Salesforce-powered Resource Management System (RMS) or IConIQ platform, where a ticket is created, prioritized based on urgency and risk, and deadlines for resolution are set.

Investigation and Resolution: Once logged, our team investigates the root cause, develops a solution, and provides recommended actions for client review and approval. Throughout the resolution process, clients receive real-time updates and notifications as milestones are achieved.

Response Times: Our standard response time for addressing issues is immediate for emergencies and within 24 hours for other concerns. This ensures urgent matters are prioritized without delay while maintaining accountability for routine issues.

Resolution Confirmation: Resolution is confirmed through direct follow-up with the client, documented updates in our RMS/IConIQ system, and formal reviews such as Quarterly Business Reviews when applicable. All actions and communications are tracked within our systems to ensure transparency, accountability, and full confirmation that the customer has been reached and the issue satisfactorily resolved.

18. Identify any supplemental tasks that were deemed necessary or recommended, which enhanced the work, reduced cost or expedited delivery.

VALUE-ADDED SUPPLEMENTAL TASKS CONFIDENTIAL
Inter-Con routinely identifies and implements supplemental tasks that go beyond baseline contract requirements to enhance service quality, increase operational efficiency, and reduce client costs. These value-added tasks are developed through continuous site assessments, operational data analysis, and collaborative planning with client stakeholders. The following are examples of supplemental tasks we have successfully implemented across other contracts:
• Integrated Incident Reporting Systems: We deployed mobile incident reporting tools that feed directly into our Records Management System (RMS), reducing administrative processing time, improving data accuracy, and minimizing workload for client staff. • Cross-Training of Security Personnel: Officers are often cross-trained in secondary support functions such as access control system troubleshooting, safety equipment inspections, and basic facilities reporting. This reduces reliance on external vendors, resolves issues faster, and improves interdepartmental response coordination. • Post Optimization Reviews: In collaboration with clients, we conduct periodic reviews of post orders and staffing levels to ensure optimal alignment with real-time operational needs. These reviews have led to the strategic redeployment of Officers and post consolidations, achieving measurable cost savings without compromising security coverage.
• Early Transition Planning: During new contract startups or transitions, we often initiate onboarding, training, and site familiarization prior to the official contract start date at no additional cost to the client. This proactive approach ensures full-service readiness on day one and eliminates operational downtime.

All supplemental tasks are proposed in close collaboration with client representatives and are implemented only with prior approval to ensure alignment with the County objectives and operational protocols.
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 74

19. Identify the specific responsibilities of Proposer’s Project Manager and the roles and responsibilities of other key staff assigned to the project. Identify who is responsible to resolve customer service complaints at project sites, describe the response time for addressing these matters and how your firm documents resolution of the complaint.

PROJECT MANAGER AND KEY STAFF RESPONSIBILITIES

CONFIDENTIAL
As noted in our Response to Section 4.3 (Project Manager Responsibilities), Mr. Dan Osborne will serve as the County’s primary point of contact for all aspects of the contract. He is responsible for overseeing and coordinating all security personnel assigned under this contract to ensure consistent, high-quality service delivery. Mr. Osborne directs daily operations, ensures compliance with all contractual and regulatory requirements, reports performance metrics to the County, and maintains the highest standards of conduct, performance, and training.

Other Key Staff supporting the County’s security program include:
• Management & Administrative Support – Inter-Con’s recruiter, scheduler, and Strategic Operations personnel are part of the company’s centralized support infrastructure. These resources provide direct support to the County’s program to ensure consistent staffing, scheduling efficiency, and operational oversight. This structure allows the County to benefit from the depth, expertise, and scalability of Inter-Con’s broader management resources while still receiving responsive and tailored support. • Executive Support (as outlined in Section 4.1) – The County will also be supported by Inter-Con’s senior leadership team, including Mr. Richard Stack (Chief Operating Officer), Ms. Jillian Brown (Backup Project Manager), Mr. Brian Faulkner (Chief Information Officer), Ms. Natalie Griffiths (Chief Compliance Officer & SVP of Employee Relations), and Mr. David Oken (EVP, Global Talent Strategy). These executives bring extensive expertise in operations, compliance, technology, and workforce strategy, and will provide additional support and oversight to ensure alignment with County objectives.

Customer Service Complaints
Customer service complaints at County sites are resolved by the Project Manager, Mr. Dan Osborne, who serves as the single point of contact for the County and is available 24/7. Mr.

Osborne has full authority to adjust staffing levels, direct remedial training, and initiate disciplinary action to ensure prompt performance improvement. Response to complaints begins immediately upon receipt, with acknowledgment and corrective action initiated without delay.

Complaint Documentation & Resolution
Inter-Con documents and tracks all customer service complaints through its centralized management platform, which integrates a Salesforce- and AWS-enabled system for real-time monitoring. Upon receipt of a complaint:

1. The GSOC/Administrative Team opens a ticket in the Record Management System (RMS).

2. The ticket is assigned to the responsible manager with clear resolution deadlines.

3. The County receives automated updates as resolution efforts progress and conclude.

4. Solutions and lessons learned are incorporated into staff training, KPIs, and reports.

5. Complaints are escalated to executive management if necessary to ensure resolution.

Formal updates are provided at the frequency requested by the County, with Quarterly Business Reviews offered as a standard practice.
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 75

20. Identify whether Proposer or any of Proposer’s principals have been in litigation or arbitration of any kind during the prior five (5) years regarding questions related to services similar to those requested by this RFP. If yes, provide the name of the public agency and briefly detail the dispute.

LITIGATION AND ARBITRATION HISTORY CONFIDENTIAL
Inter-Con has been engaged in relatively limited litigation over its 52-year history and always strives to operate in compliance with legal and contractual requirements. The few litigation matters that have existed are considered to have occurred in the normal course of business and are similar to experiences of other companies in the security industry. At present, there are no open or pending litigation matters involving Inter-Con that would have a material impact on the company's financial position or our ability to fulfill client security needs, and there are no outstanding judgments or claims that would materially impact the company's business operations or financial position.

21. Identify whether Proposer has ever had a service agreement terminated for convenience or default in the prior five years. If yes, provide details including: names, addresses, telephone numbers and contact persons and the reason why they were terminated.

CONTRACT TERMINATION HISTORY CONFIDENTIAL
Inter-Con has never lost a contract for cause or default in the United States, and no public agency has ever terminated a contract with Inter-Con for cause or default. Inter-Con prioritizes building long-term relationships with our customers, and we take pride in maintaining many client security programs through multiple contracting periods.

22. Identify whether Proposer’s firm, owners, and/or any principal or manager is involved in or is aware of any pending litigation regarding professional misconduct or bad faith. If yes, provide details.

PENDING LITIGATION CONFIDENTIAL
Inter-Con is not currently involved in any pending litigation involving allegations of professional misconduct or bad faith. Given the size and scope of our operations across numerous jurisdictions, we are proud to maintain a strong track record of legal and regulatory compliance. We are fully committed to upholding the highest standards of professional conduct and resolving any disputes promptly and responsibly. There are no open or pending legal matters that would impact our ability to perform the services outlined in this RFP.

23. Identify whether Proposer’s firm, owners, and/or any principal or manager is involved in or is aware of any pending disciplinary action and/or investigation conducted by any local, state, or federal agency. If yes, provide details.

PENDING DISCIPLINARY ACTIONS OR INVESTIGATIONS

CONFIDENTIAL
Inter-Con is not currently involved in, nor aware of, any pending disciplinary action or investigation being conducted by any local, state, or federal agency against the firm, its owners, principals, or managers.

As a large, nationwide provider of security services, Inter-Con operates under a robust compliance framework overseen by our Chief Compliance Officer and legal department.

While regulatory reviews or inquiries may occasionally occur in the normal course of business, none have resulted in any disciplinary actions that are material or that would impair our ability to provide uninterrupted, high-quality service to the County. #15..
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 76

24. Provide a list of at least (3) references for projects completed within the past five (5) years for government agencies in which Proposer provided services similar to those requested by this RFP. The reference list should include:

24.1. Client name, contact person, and current telephone number (Note: If the contact person or telephone numbers are incorrect, then the firm will receive zero points for that reference);

24.2. Key personnel involved;

24.3. A description of at least one (1) primary project for which Proposer provided services similar to those requested by this RFP. Describe the project in more technical detail than those listed above, so that it best illustrates Proposer’s experience as it directly relates to this Project; and

24.4. Include names, addresses, and current telephone numbers of the client and the name of the client’s key representative assigned to the firm’s project.

REFERENCES CONFIDENTIAL
Included below are references that highlight the quality of Inter-Con’s services and our commitment to clients with security and customer service needs like those of the County.

These references represent a diverse mix of government clients where Inter-Con provides both armed and unarmed security guard services across multiple sites. Each client demands exceptional service and relies on Inter-Con to safeguard their people, property, and facilities.

Their trust in our expertise — reflected in our 97% client retention rate — underscores InterCon’s consistent standard of excellence.

REFERENCE #1
Agency: San Bernardino County
Contact Person: Joe Sutcliffe
Title: CPP, CPD Office of County Safety and Security (O.C.S.S) Address: 655 E. Third St., San Bernardino, CA 92415
Phone Number: (909) 387-0312
Email Address: [email protected]
Key Personnel Involved: Executive Oversight Team
Scope of Work: Inter-Con Security Services provides armed and unarmed security guard services across multiple San Bernardino County departments and facilities and over 9000+ HPW. Services include regularly scheduled coverage, as-needed deployments, emergency response, and special event staffing. Coverage is available 24/7/365 and includes on-call mobilization with a guaranteed one-hour emergency replacement window. All
personnel meet required licensing and training standards, with dedicated supervision and dispatch operations ensuring
continuous service continuity.

Duties include access control, public safety presence, incident reporting, patrol of facilities, and emergency readiness. InterCon works closely with County liaisons to assess needs, determine staffing, and adjust operations per departmentspecific requirements. Staffing plans are maintained and updated regularly; no posts are left unmanned, with immediate response protocols for absences or schedule changes. InterCon also maintains a vetted reserve force and operates a 24/7 dispatch center to manage all deployments and coordinate field activity in real-time.
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 77 REFERENCE #2
Agency: Multnomah County
Contact Person: Dorothy E. Elmore
Title: Director of Workplace Security
Address: 501 SE Hawthorne Blvd., Office # 212, Portland OR 97214 Phone Number: (971) 429-4488
Email Address: [email protected]
Key Personnel Involved: Executive Oversight Team; Dan Osborn Scope of Work: Inter-Con Security Services provides comprehensive armed and unarmed security services for Multnomah County across a wide range of County facilities, libraries, clinics, shelters, and other designated sites. Coverage includes fixed posts, mobile vehicle patrols, foot and bike patrols, escort services, and special event support. Services are delivered 24/7/365 and structured to meet the evolving operational needs of Countymanaged properties, ensuring the safety of staff, building occupants, contractors, and the public.

Key responsibilities include staffing the County’s Security Operations Center (SOC) with seven dedicated personnel for video monitoring and dispatch, maintaining building security stations, patrolling defined service sectors, and responding to facility alarms. Mobile patrols are deployed across three sectors with backup vehicles and two-officer minimums to ensure rapid response and operational continuity. Inter-Con also provides escort services, FLEX officers for emergency or surge staffing, building rovers, and security details for special events such as weather shelters or VIP visits.

All personnel are vetted in accordance with ORS Chapter 181A.840 and OAR 259 Division 60 standards, with County approval required for critical assignments. Officers are trained to enforce building policies in a professional, trauma-informed manner and to contribute to a safe, respectful environment.

Inter-Con's integrated services include facility access control, monitoring of alarm systems, SOC dispatch coordination, and situational response, delivered with a strong focus on
adaptability, reliability, and public trust.

REFERENCE #3
Agency: County of San Diego
Contact Person: Eric Johnson
Title: FSM-Security Manager
Address: 5560 Overland Ave San Diego CA 92123 Suite 210 Phone Number: 619-694-7035
Email Address: [email protected]
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Stanislaus County | RFP No. 25-30-YT | Qualifications Proposal – 78 Key Personnel Involved: Executive Oversight Team
Scope of Work: In November 2024, following a highly competitive bidding process, Inter-Con was awarded a five-year contract to provide comprehensive security services for the County of San Diego.

Under this agreement, Inter-Con delivers over 21,000 hours of security coverage per week across 82 diverse locations, including a psychiatric hospital, health and wellness centers, behavioral health facilities, an extended nursing care facility, juvenile and probation centers, libraries, administrative offices, parks, the Hall of Justice, and child support services. The scope of work includes fixed and roving patrols, access control, incident and emergency response, threat detection, customer service and assistance, escort services, and timely reporting. #15..
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Exhibit C - Security Descriptions per Division/Scope of Work Finance Division
Location Duties/Responsibilities Days per Week Hours Type Accounting
String
1010 10th ST. Suite 2nd
Floor
*Access Control - Monitor entry and exit points to prevent unauthorized access. Enforce building policies and
procedures.
*Customer and Staff Safety – Maintain a visible and
approachable presence to deter disruptive behavior. Assist with conflict de-escalation and intervene when necessary.

Respond to emergencies, medical incidents, or
disturbances.
*Surveillance and Monitoring - Monitor and report
suspicious activity. Conduct regular patrols within the lobby and surrounding areas.
*Incident reporting and documentation - Accurately
document all security-related incidents. Coordinate with law enforcement or emergency services if needed.
*Customer interaction - Provide directions and general
assistance to visitors. Support customer service staff with customer control during peak times. Maintain a courteous and professional demeanor at all times.
*Lobby Monitoring and Support - Stationed in the lobby to observe and ensure a safe environment. Provide support
when a customer becomes loud, -uses profanity, or needs to be escorted out. Respond to abusive or disturbing
behavior by approaching the location (usually cashier
window) to de-escalate the situation. Remain present as long as the dialogue is intense and remove the customer if necessary.
*Additional Duties - Assist with other building security tasks as requested. During scheduled fire drills, escort customers out of lobby, close lobby doors and remain in the lobby to keep it secured while staff and customers
evacuate.
*Behavioral Expectations - De-escalation: Show presence to calm situations involving yelling, threats, or namecalling. Alertness: Remain attentive and avoid distractions Five (5) Days a Week
Monday - Friday
8:00 AM – 5:00 PM ARMED
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such as laptops or phones to effectively observe the
environment.

Modesto Police Department
Location Duties/Responsibilities Days per Week Hours Type Accounting
String
Various Locations *Provide continuous 24-hour security coverage, including during shift changes
*Guards must remain alert and maintain constant visual
observation of the suspect
*Ensure the suspect does not flee, tamper with restraints, or pose a threat to hospital staff or the public
*Work cooperatively with assigned MPD officers or
detectives as needed
*Guards must not leave their assigned post unless
properly relieved
*Follow all hospital policies and procedures regarding
conduct and access
*Guards must comply with all health, safety, and HIPAArelated protocols as required by the hospital *Vendor shall ensure guards are briefed on confidentiality and patient privacy standards

OTHER REQUIREMENTS
Uniforms, Equipment and Training:
• Security guards shall dress in appropriate
uniforms that comply with the “name and
patch” requirements of the State of California
Department of Consumer Affairs for security
officers.
• Uniforms shall neat, cleaned and pressed. Dress
shall coordinate with the uniform. Tennis
and/or athletic shoes are not permitted.
• Uniforms cannot resemble or copy the City of
Modesto Police Department (MPD) uniforms.

Uniforms shall be approved by MPD.

Various Various
ARMED

UNARMED
0100-
19220-
53300
0100-
19320-
53300
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• Security guards shall have a metal badge and
nameplate, which shall be worn at all times.
• Security guards shall complete all training
requirements under the State of California
Private Investigators and Patrol Operations
Adjusters Act, and the State of California
Department of Consumer Affairs, and provide
current guard registration from the Bureau of
Security and Investigative Services (BSIS).
• Possess a current firearm permit through
the Bureau of Security and Investigative
Services (BSIS)
• Additional training shall include, but not limited
to:
o Communications and public relations
skills
o Civil Rights and human relations skills
o Report writing techniques
o Arrest and control techniques
o Training specific to hostile, irrational
and aggressive behavior
*AND OTHER DUTIES AS ASSIGNED AND MUTUALLY AGREED UPON* Wastewater Division
Location Duties/Responsibilities Days per Week Hours Type Accounting
String
WWTP
1221 Sutter Ave.
*Remains in the guard shack to check all vehicles prior to entry into facility, excluding holidays
Five (5) Days a Week
Monday - Friday
6:00 AM - 4:45 PM UNARMED
WWTP
1221 Sutter Ave.
*Inspection rounds of facility, including vehicles, perimeter fence and buildings
*Maintenance shops and parked vehicles
*Monitor facility for safety problems or fence penetrations Five (5) Days a Week
Monday - Friday
4:45 PM - 11:00 PM
11:00 PM - 7:00 AM

UNARMED
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WWTP
1221 Sutter Ave.
*Inspection rounds of facility, including vehicles, perimeter fence and buildings
*Maintenance shops and parked vehicles
*Monitor facility for safety problems or fence penetrations Two (2) Days a Week
Saturdays, Sundays
Holidays
*New Year's Day
*Martin Luther King Jr. Day
*President's Day
*Memorial Day
*Independence Day
*Labor Day
*Veteran's Day
*Thanksgiving
*Christmas Day
24 Hours UNARMED
*AND OTHER DUTIES AS ASSIGNED AND MUTUALLY AGREED UPON* Water Division
Location Duties/Responsibilities Days per Week Hours Type Accounting String
Water Corporation Yard
4240 Litt Rd.
*Monitor entry gate, ID if person is unfamiliar
*One inspection round shall be performed of the outside of facility including all vehicles, doors, fences, gates, locked storage and private vehicles every 60 minutes
*Have contact information of responsible City employees at all times
*Monitor facility for safety problems and fence
penetrations that need repair
Seven (7) Days per Week
Sunday - Saturday
8:00 PM - 5:00 AM UNARMED
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Water Tank 6 *Monitor grounds for one and a half (1.5) hours per day *Observe and report any issues
*Check fences, gates, storage rooms, tank latter, valves, generator cabinet locks
Weekends
Fri through Monday
8:00 PM - 4:00 AM UNARMED
*AND OTHER DUTIES AS ASSIGNED AND MUTUALLY AGREED UPON* 9th, 10th & 11th St. Parking Garages
Location Duties/Responsibilities Days per Week Hours Type Accounting String
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9th, 10th & 11th St.

Parking Garages
*Begins at 9th St. Garage, meet Parking Lead on duty for keys, vehicle and phone
*Drive or walk all floors of each parking garage, getting out of vehicle to check elevators and stairwells
*At 10th St. Garage guard will check behind and around all bike lockers
*At 9th St. Garage guard will walk the pedestrian bridge to check the elevator and stairwell on the Doubletree side of the bridge
*In all garages guard will check storage room and cage
doors to make sure all locks are secure
*Guard will switch entrances and exits throughout the night in each garage and also switch their routine of times
entering and exiting each garage
*Guard will enter and exit all gates with a proximity card *Guard will incorporate driving through the parking lots listed about throughout the shift
*Guard will respond to Parking Lead or other staff as
needed when they are contacted for support
*The guard will make a point of regularly checking in with City staff, especially graveyard maintenance staff as well as public patrons
Seven (7) Days per Week
Sunday - Saturday
7:00 PM - 11:00 PM
11:00 PM - 7:00 AM

UNARMED
11th St. Parking Garage
Pre Pay Shifts/Events
*2-4 hour standing armed guard shifts for pre pay special events
Four (4) Days per Week
Thursday - Sunday
4 hour shifts UNARMED
ARMED
11th St. Parking Garage
Pre Pay Shifts/Events
*8 hour standing armed guard shift for pre pay special
events
Two (2) Days per Week
Friday - Saturday
8 hour shifts ARMED
*AND OTHER DUTIES AS ASSIGNED AND MUTUALLY AGREED UPON* Parks, Recreation and Neighborhoods/Facility Rentals
Location Duties/Responsibilities Days per Week Hours Type Accounting String
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Various Locations
*Maintain contact with onsite contact. Check in with
onsite contact upon arrival, prior to breaks and at
departure.
*Monitor the event grounds and/or the rental facility
on a regular basis
*Be alert for underage drinking, suspicious persons or
activities, vandalism and/or damage to property.
*Assist with event check in, ID verification, and/or
allowed materials.
*Advise onsite contact of any issues or concerns.
*Be courteous while carrying out all orders and
instructions *For events -Remain on premise until all attendees have vacated the building and/or site
*If an incident occurs, a written report must be sent to the Parks, Recreation, and Neighborhoods Department
and MPD as necessary
Various Various UNARMED
Facility Rental Locations:
• Boy Scout Community Clubhouse – 400 Enslen
Ave, Modesto, CA
• King-Kennedy Memorial Center – 601 South
Martin Luther King Dr., Modesto, CA
• Maddux Youth Center – 615 Sierra Drive,
Modesto, CA
• Chavez Water Park – 615 Sierra Drive,
Modesto, CA
• Neighborhood Center at Marshall – 420A
Chicago Ave, Modesto, CA
• McHenry Mansion – 924 15th Street, Modesto,
CA
• McHenry Museum – 1402 I Street, Modesto,
CA
• Modesto Senior Citizen Center – 211 Bodem
Street, Modesto, CA
• Graceada Park Mancini Bowl – 401 Needham
Street, Modesto, CA
• Graceada Park Pool – 401 Needham Street,
Modesto, CA
• Mary E. Grogan Community Park – 3601 Litt
Rd., Modesto, CA
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*AND OTHER DUTIES AS ASSIGNED AND MUTUALLY AGREED UPON* Parks, Recreation & Neighborhoods/Parks
Location Duties/Responsibilities Days per Week Hours Type Accounting String
Various Locations *Monitor the parks grounds on a regular basis *Always be alert for underage drinking
*Shall be courteous while carrying out all orders and
instructions, and enforcing all special rules
Two (2) Days per
Week
Various UNARMED
ARMED
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Park Locations:
• Aqueduct Park – 3725 Carver Road
• Ashby Park – 609 Ashby Ave. • Beard Brook Park & Dog Park – 400 S. Morton Blvd. • Bellenita Park – 1920 John Street • Beyer Community Park – 3700 Beyer Park Drive • Boy Scout Club House – 400 Enslen Ave. • Brewers Rose Park – 2925 Wolcott Way • Brookway Park – 301 Brook Way • Susan Burris Pool/Sonoma School – 1325 Sonoma Ave • Catherin Everett Park – 1548 Mt. Vernon Drive • Cesar E. Chavez Park – 619 Sierra Drive • Charles M. Sharp Park – 1900 Torrid Ave. • Chrysler 99 Park – 3020 Hahn Drive • Chrysler Park – 2721 Park Place • City Gate Children’s Park – Crommelin Ave. & Budd Street • Coffee Claratina Park – 4400 Highlights Way • Coleman F. Brown Park – 1601 Celeste Drive • Creekside Golf Course – 701 Lincoln Ave. • Creekwood Park – 521 Creekwood Drive • Davis Community Park – 2701 College Ave. • Downey Community Park – 1200 Brighton Ave. • Dry Creek Regional Park – 2001 Edgebrook Drive • Dryden Park Gold Course – 920 S. Sunset Ave. • East La Loma Park – 2001 Edgebrook Drive • Eisenhut Park – 1901 sheldon Drive • Elk Park – 601 Morris Ave. • Enslen Park – 501 Stoddard Ave. • Fairway Park – 625 Rouse Ave. • Freedom Park – 2100 Maid Mariane Lane • Garrison Park – 1733 Teresa Street • George Rogers Park – 1650 Hillside Drive • Graceada Park & Mancini Bowl – 401 Needham Street • Hetch Hetchy Trail • Johansen High School Pool – 641 Norseman Drive • James Marshall Park – 440 Sutter Ave. • John Muir Park – 816 High Street • John Thurman Ball Park – 601 Neece Drive #15..
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• Kewin Park
– 401 Buena Vista
• King-Kennedy Memorial Center – 601 S. Martin Luther King Drive
• Lakewood Park – 1000 Eastridge Drive • Lateral No. 2 Park – Encina Ave & Trask Lane • Legion Park – 1600 Legion Park Drive • Maddux Youth Center – 615 Sierra Drive • Mancini Park – 1204 River Road • Mark Twain Park – 1201 California Ave. • Martone Tot Lot – 2649 Kidd Ave. • Mary Grogan Community Park – 3601 Litt Road • McClathy Square – I Street & 15th Street • McHenry Mansion – 924 15th Street • McHenry Museum – 1402 14th Street • McKinney colony Park – 2245 Snyder Ave. • Mellis Park – 601 S. Martin Luther King Drive • Mildred Perkins Park – 3212 Snyder Ave. • Modesto Municipal Golf Course – 400 Tuolumne Blvd. • Monterosso Park – 1340 Scenic Drive • Moose Park – 512 N. Morton Blvd. • Moran Estates Park – 2101 Encina Ave. • Muncy Park – 2501 Janna Ave. • Neighborhood Center at Marshall Park – 420 Chicago Ave. • Orchard Park – 2200 Lincoln Oak Drive • Pierre Park – 1501 Encina Ave. • J.M. Pike Park – 1601 Princeton Ave. • Rancho Encantado Park – El Sereno Street • Revard Park – 1920 Gordon Ave. • Riverside Park – 420 N. Riverside Drive • Robertson Road Park – 1001 Hammond Street • Roosevelt Park – 801 W. Orangeburg Avenue • Rose Avenue Park – 1905 Wylie Drive • Sanders Park – Kodiak Drive & Litt Road • Senior Citizens Center – 211 Bodem Street • Sherwood Park – 3201 Claremont Ave. • Sipherd Park – 1200 Lillian Drive • Sonoma Park – 1316 Mc Guire Drive #15..
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*AND OTHER DUTIES AS ASSIGNED AND MUTUALLY AGREED UPON* • Standiford Park – 401 Tokay Ave.
• Stockard Coffee Park – 1800 Mable Ave.
• Sutter Park – 801 E. Orangeburg Ave.
• Sylvan Park – 2801 Niabell Place
• Thomas B. Scott Park – 800 E. Morris Ave.
• Thousand Oaks Park – 1201 Edgebrook Drive
• Tuolumne River Regional Park – 1200 Tioga Drive
• Ustach Park - 2700 Hillglen Ave.
• Virginia Corridor Trailway
• Wesson Ranch Park – 1001 Union Ave.
• Whitmore Park – 1013 Bowen Ave.
• Woodrow Park – 3101 Sherwood Ave.
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1 Exhibit D:

Insurance Requirements for Most Contracts
(Not for Professional Services or Construction Contracts) Contractor shall procure and maintain for the duration of the contract insurance against claims for injuries to persons or damages to property which may arise from or in connection with the performance of the work hereunder and the results of that work by the Contractor, his agents, representatives, employees or subcontractors.

MINIMUM SCOPE AND LIMIT OF INSURANCE
Coverage shall be at least as broad as:

If the contractor maintains broader coverage and/or higher limits than the minimums shown above, the City of Modesto requires and shall be entitled to the broader coverage and/or the higher limits maintained by the contractor. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to the City of Modesto.

Umbrella or Excess Coverage
The Contractor may use Umbrella or Excess Policies to provide the liability limits as required in this agreement.

This form of insurance will be acceptable provided that all of the Primary and Umbrella or Excess Policies shall provide all of the insurance coverages herein required, including, but not limited to, primary and noncontributory, additional insured, Self-Insured Retentions (SIRs), indemnity, and defense requirements. The Umbrella or Excess policies shall be provided on a true “following form” or broader coverage basis, with coverage at least as broad as provided on the underlying Commercial General Liability insurance. No insurance policies maintained by the Additional Insureds, whether primary or excess, and which also apply to a loss covered hereunder, shall be called upon to contribute to a loss until the Contractor’s primary and excess liability policies are exhausted.

The insurance policies are to contain, or be endorsed to contain, the following provisions:

Additional Insured Status
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2 The City of Modesto, its officers, officials, employees, and volunteers are to be covered as additional insureds on the CGL policy with respect to liability arising out of work or operations performed by or on behalf of the Contractor including materials, parts, or equipment furnished in connection with such work or operations.

General liability coverage can be provided in the form of an endorsement to the Contractor’s insurance with coverage equal to ISO form CG 2010. For completed operations, a separate endorsement equal to ISO form CG 2037 is required.

Notice of Cancellation
Each insurance policy required above shall provide that coverage shall not be canceled, except with notice to the City of Modesto.

Contractor agrees to obtain any endorsement that may be necessary to affect this waiver of subrogation, but this provision applies regardless of whether or not the City of Modesto has received a waiver of subrogation endorsement from the insurer.

Acceptability of Insurers
Insurance is to be placed with insurers with a current A.M. Best’s rating of no less than A:VII, unless otherwise acceptable to the City of Modesto.

However, failure to obtain the required documents prior to the work beginning shall not waive the Contractor’s #15..
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3 obligation to provide them. The City of Modesto reserves the right to require complete, certified copies of all required insurance policies, including endorsements required by these specifications, at any time. City reserves the right to obtain a full certified copy of any insurance policy and endorsements. Failure to exercise this right shall not constitute a waiver of right to exercise later.

Certificate Holder Address
Proper address for mailing certificates, endorsements and notices shall be:

City of Modesto
Attn: Risk Management
1010 10th Street
Modesto, CA 95354
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2/10/2026
The City of Modesto | Price Proposal – 1
Price Proposal

PRICING ASSUMPTIONS
Please note that our pricing is based on the same competitive rates awarded to Inter-Con via our contract with the County of Stanislaus. Due to the close proximity of work locations between the County and the City, we agree to honor the rates we use to operate that program. Below, we reaffirm a few of our key assumptions, as deviations from these assumptions would drive higher rates.

MODIFICATIONS
We have provided rates for each of the first three years of the program. Thereafter, Inter-Con will propose rate modifications to adjust for any changes to the local metropolitan area Consumer Price Index for Urban Consumers (CPI-U), as provided by the Bureau of Labor Statistics (BLS).

Should any unforeseeable costs arise during the term of the contract such as changes to Federal, State, or local taxes; Federal, state or local minimum wage rates that exert severe compression against our wage rates; or Federal, state or local changes to regulations that affect overtime, paid time off, medical benefits, sick leave, etc., then Inter-Con will work with the City to develop an agreeable rate solution so that such unexpected and unknowable costs can be covered.

REST AND MEAL BREAKS
All personnel will be permitted to take paid rest breaks and unpaid meal breaks in accordance with local law. Paid rest breaks are considered billable time. Unpaid meal breaks are unbillable unless the post is relieved by another officer, in which case the relieving officer’s time on post will be billed. Please note that for this program Inter-Con has not priced any additional, unbillable breaker force to relieve personnel. This means that personnel will either be selfrelieving or relieved by existing Inter-Con personnel who are already scheduled in billable positions. If the City requires a dedicated breaker force beyond the billable posts provided in the normal schedule, Inter-Con can provide this coverage as a separately billed service at our standard bill rate.

PROPOSED RATES
Our proposed bill rates for the first three years of the program are provided in the table below. Rates in Years 4 – 7 will be based on the preceding years rates adjusted by the increase in CPI.

Hourly Rate – Standard Services
Description Type Year 1 Year 2 Year 3
Armed Supervisor Hourly $43.75 $45.06 $46.41
Unarmed Supervisor Hourly $39.84 $41.04 $42.27
Armed Officer Hourly $37.44 $38.56 $39.72
Unarmed Officer Hourly $32.08 $33.04 $34.03
Armed Prisoner Watch Hourly $62.40 $64.27 $66.20
Vehicles Monthly $1,300.00 $1,300.00 $1,300.00
Hourly Rate – Emergency Services (first 72 hours of service) Description Type Year 1 Year 2 Year 3
Armed Supervisor Hourly $78.75 $81.11 $83.54
Unarmed Supervisor Hourly $71.71 $73.87 $76.09
Armed Officer Hourly $67.39 $69.41 $71.50
Unarmed Officer Hourly $57.74 $59.47 $61.25
Armed Prisoner Watch Hourly $112.32 $115.69 $119.16
Holiday Pay: Employees who work on the following holidays – New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day – will receive 1.5x their regular pay rate. Correspondingly, the City will be billed at 1.5x the regular bill rate.
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2/10/2026
The City of Modesto | Price Proposal – 2

COST ASSUMPTIONS
• Uniforms, Vehicles, Equipment & Supplies: The cost of uniforms is included in the loaded bill rate.

However, any additional equipment or supplies requested by the site – such as vehicles, mobile phones, personal protective equipment (PPE), etc. – will be billed on a pass-through basis. • Paid Leave: Forty (40) hours of sick leave are provided to every full-time employee annually. • Medical Insurance: All personnel will be offered an Affordable Care Act (ACA) compliant Bronze-style medical plan. Our salaried personnel will be eligible for Inter-Con’s corporate insurance offering. • Training Requirements: Training will consist of 16 hours of pre-assignment for Security Officers and additional 8 hours for armed officers. If any additional training is required, such training hours shall be billed at the regular bill rate.
• Pre-Employment Screening: All officers will undergo background checks and drug testing prior to employment. These costs are fully included in the proposed rate. • Payment Terms: Inter-Con’s pricing assumes Net 30 terms. Longer terms will require a rate adjustment. #15..
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FINANCIAL INTEREST DISCLOSURE
Any contract award therewith will require approval by a majority vote of the City of Modesto’s City Council.

In order to have full transparency in any City of Modesto commercial actions, the City Council may not approve an agreement between the City and the Vendor until all person with a direct or indirect financial interest of greater than $2,000 in the Vendor are identified by name.

Vendor must therefore complete this Financial Interest Disclosure Form, listing by name all parties that have a material financial interest in the agreement, contract or development right.

Financial Interest Disclosure to City of Modesto
The Vendor shall identify any person with a financial interest in the Vendor by name, below.

For the purposes of this disclosure, a “Financial Interest” shall have the meaning contained in Modesto Municipal Code section 2-10.02.

Persons having an aggregate economic interest in the Vendor less than two thousand dollars ($2,000.00) at all times prior to final Council action of the proposed contract are not required to be listed on the Financial Interest Disclosure.

Notwithstanding the foregoing, a Financial Interest Disclosure is not required for a Vendor meeting the financial criteria for listing on the New York or the Pacific Stock exchanges unless it is reasonably foreseeable that a City Council decision will increase or decrease that entity's gross revenues or expenses by one million dollars ($1,000,000) or more and the requirements of Modesto Municipal Code Section 2-10.03(h) are satisfied.

It is the legal obligation of all applicants for approval of an agreement or of an application for development rights to verify in writing, under penalty of perjury, that the identity of each person having a material financial interest in the Vendor is true, correct and complete. By signing below, the applicant understands that this information is provided under penalty of perjury, and that intentionally supplying misinformation or deception may result in either invalidation of the agreement or application, or criminal prosecution for misdemeanor violation of the Modesto Municipal Code, or both. Negligent provision of misinformation shall be grounds for invalidation. In accordance with the Modesto Municipal Code, each applicant has a continuing obligation to maintain the truth, accuracy and completeness of the financial interest disclosure information provided below until after final consideration by the City Council of any matter arising out of or relating to the agreement or application.
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Print Names of Persons Having a Financial Interest in Vendor Receiving this Agreement:

First Name, Last Name
First Name, Last Name
First Name, Last Name
First Name, Last Name
First Name, Last Name
First Name, Last Name
First Name, Last Name
First Name, Last Name
First Name, Last Name
First Name, Last Name
First Name, Last Name
First Name, Last Name
First Name, Last Name
First Name, Last Name
First Name, Last Name
By signing this document, I agree to the information contained within.

Bidder Company Name:

Name of Vendor Signatory:

Signature of Vendor Representative:
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California Levine Act Disclosure
California Government Code Section 84308, also known as the "Levine Act", prohibits City “officers” from participating in any action related to a license, permit, or other entitlement for use (a “proceeding”) if such member accepts, solicits, or directs political contributions from a party to the proceeding or their agent totaling more than $500 while the proceeding is pending before the agency, and for twelve (12) months following the date a decision concerning the proceeding has been made. The Levine Act also requires disclosure of such contribution by a party to the proceeding.

1. Have you, your company, or any agent on behalf of you or your company, made any political contributions of more than $500 to any City officer, in the twelve (12) months preceding the date of the submission of your proposals or the anticipated date of any Council action related to this contract?
___ YES If yes, please identify the Councilmember(s):
_X_ NO

2. Do you, or your company, or any agent on behalf of you or your company, anticipate or plan to make any political contribution of more than $500 to any City officer in the twelve (12) months following any Council action related to this contract?
___ YES If yes, please identify the Councilmember(s):
_X_ NO
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Answering YES to either of the questions above does not preclude the City of Modesto from awarding a contract to your firm or taking any subsequent action related to the contract. It may, however, preclude the identified City officer from participating in any actions related to such contract.

HEREBY CERTIFY UNDER PENALTY OF PERJURY UNDER THE LAWS OF THE STATE OF CALIFORNIA THAT THE FOREGOING IS TRUE AND CORRECT.
_________________ _____________________________
Date Signature of authorized individual

_Inter-Con Security Systems, Inc._____
Company/Applicant Name
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CITY OF MODESTO

COUNCIL AGENDA REPORT
DATE OF MEETING:

March 10, 2026
Date: February 14, 2026
TO: Mayor and City Council
THROUGH: Joseph P. Lopez, City Manager
FROM: DeAnna Christensen, Director of Finance
Patrick Crowley, Interim Director of Public Works
SUBJECT: Fleet Additions and Replacements – Ten Ford Maverick Trucks and Two Vans CONTACT: Dianne Love, Purchasing Manager, [email protected], 209-571-5164 DESCRIPTION:

Consider approving the purchase for five (5) Fleet Additions and seven (7) Replacements which include ten (10) Ford Mavericks and two (2) Ford E-350 Vans in a total amount not to exceed $559,191. (Funding Source: Measure H and Fleet Replacement Fund) STRATEGIC PLAN ELEMENT:

This item advances the City of Modesto 2025-2026 Strategic Plan Area: Governance and Service Delivery: Goal I: “Promote trust and engagement between the community and the City by enhancing responsiveness, communicating broadly about City opportunities and challenges, and increasing public participation in municipal affairs.” BACKGROUND:

Every year, City vehicles and equipment are individually evaluated based on age, condition, mileage and maintenance costs including the addition of new vehicles due to the operational needs for the City. Following this process, a Fleet Addition and Replacement List is submitted to Council and is approved as part of a new fiscal year’s Public Works Fleet Budget.

Throughout the fiscal year, replacement vehicles need to be purchased and added to the City’s Fleet inventory due to the operational needs of City departments, especially when the existing vehicle has reached its useful life. The following charts provide a summary of the Fleet Replacements being replaced from our existing City’s Fleet inventory, the new Fleet Additions for the Police Department, and a description of each to capture the purpose of the Fleet vehicle.
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City Council, March 10, 2026
Fleet Additions and Replacements – Ten Ford Maverick
Trucks and Two Vans

Page 2 of 5 ends

Modesto City CouncilMarch 10, 2026

Modesto City Council
March 10, 2026