Montebello City Council
November 13, 2024

1.27 Display the following history fields by month or year:
• Total Maintenance and Repair: the total maintenance and repair dollars spent on this equipment.
• Maintenance: the dollars spent on parts, labor and sublet costs for PM’s. • Repair: dollars spent on parts, labor and sublet costs for all other repairs (non- PM’s and non-accident repairs).
• Accident: dollars spent on parts, labor and sublet costs for accident repairs. • Capital: dollars spent on parts, labor and sublet costs for capital repairs. • Miscellaneous Costs: dollars spent for work order miscellaneous costs such as shop supplies, environmental fees, etc.
• Fuel Cost: costs associated with fuel. Fuel Qty: quantity of fuel used for the month or year. • Meter: type of meter.
• Cost/Meter: costs attributed to this meter [(Maintenance + Repair)/Meter Reading] • Meter/Gallon: costs of meter per gallon (Meter Reading/Fuel Qty.). • Parts: total dollars spent on parts for this equipment for selected period (not PM or accident part costs).
• Labor: total dollars spent on labor for selected period. • Sublet: total dollars spent on sublet costs for this piece of equipment for selected period. • Credit: total number of credit dollars given on this piece of equipment. • Accident: total dollars from accidents.
• Other Fluid: amount of other fluids used in this equipment for the selected period.

Fully Yes

1.28 Provide the ability to recuperate the costs of special tools and training needed for equipment through the use of an equipment specific labor rate that is automatically used when maintenance is performed.

Fully Yes

1.29 Link equipment warranties to repair codes for tracking warranty cost information. Fully Yes

1.30 Track equipment warranties from the initial claims to re-imbursements received. Fully Yes

1.31 Provide direct access to unlimited stored images associated with the piece of equipment. Fully Yes

1.32 Templates – Ability to add multiple equipment records from a template including standard fields, PM Schedules & Warranty Schedules. Fully Yes

1.33 Capability to add graphics, PDFs and notes to an equipment record. Fully Yes

1.34 Within the equipment module, the ability to run user defined queries on the fly. The query should be exportable at a minimum to Microsoft Excel and Adobe PDF. Partially Yes

1.35 Access equipment module using Android and Apple compatible smartphone mobile App. Partially Yes

1.36 Tracking of Electric and Hydrogen powered vehicles. Ability to bill electric and Hydrogen usage. Fully No
Section Description VENDOR WILL
COMPLY
(Fully/Partially/Not at
All)

INCLUDED IN
BASE

PRICE (YES/NO)

2.01 Maintain all pertinent data on each part in inventory including:
• Part Number unique to one part
• Part Description
• In Stock Quantity
• Item Cost
• Part Category or classification
• Part Type or distinct usage
• Part Status
• % Mark Up for the individual part
• Location
• Alternate Location
• Vendor
• Cross Reference Part(s) will automatically filter back to unique part number. • Stock Quantities for max, min and n/a.
• Part Class Code
• Max Issue: maximum quantity that can be issued to a work order at one time. • Order Lead Time
• Unit of Issue
• Unit of Order
• Multiplier: a number used to multiply by the unit of order to equal the unit of issue.

Fully Yes

2.0 – Parts Inventory/Processing & Management Module
FASTER Technical Proposal Pg. 27

2.02 Provide full audit tracking capabilities including the following adjustments by operator ID, date/time to:
• Unit cost
• Count
• Return to inventory
• Return to vendor
• Deleted orders
• Deleted receipts
• Transfers from one storeroom to another
• Ability to delete from record incorrect parts that were issued erroneously Fully Yes

2.03 Track purchases by:
• Vendor
• PO Number
• Order Number
• Vendor Invoice
• Date
• Person placing the order
• Person receiving the order
• Work Order Number
Fully Yes

2.04 Capability to add graphics, PDFs and notes to a part record. Fully Yes

2.05 Provide the capability to order, receive and issue a part on a work order from a single screen. Fully Yes

2.06 Have the capability to conduct online searches for purchases by:
• Invoice Number
• Order Number
• Part Number & Storeroom
• Part Number
• Purchase Order
• Vendor
• Work Order Number Part is for
• Work Order Shop the Part has been ordered for
Fully Yes

2.07 Provide the ability to search for:
• All back orders
• Orders not received
• All orders received
• Technician Issued to
Fully Yes

2.08 Track multiple part storerooms and carry a separate inventory in each storeroom for the same part numbers. Fully Yes

2.09 Have online search capabilities for part records for the following:
• Alternative Part Number: an equivalent/alternative part number • Industry Part Class Code: STD Classification Part
• Category: Code, which defines the manner in which parts are grouped. • Part Catalog Number
• Description
• Location
• Manufacturer’s Number: The number given to each part by the manufacturer • Material Safety Data Sheet #
• Part Number
• Part Usage Code
• Four (4) Site defined reference fields for parts
• Part Status: Status of the part, i.e., active, closed • Storeroom
• Vendor
• Part Warranty Type
Fully Yes

2.10 Provide an online screen display with the following information when searching for part numbers:
• Part Number
• Storeroom
• Description
• Location
• In-Stock Quantity
• Unit Cost
• Reorder, Safety and High Limits
This should include the ability to go to the part record by selecting a part from the list.

Fully Yes

2.11 Have the ability to conduct a wild card search on partial field information: partial description, partial part number, partial manufacturer number, etc. Fully Yes FASTER Technical Proposal Pg. 28

2.12 Include the following information on the part record online, either by month or year:
• History of the part usage (issues, issues returned) Received, received returned • Transferred in, transferred out Adjusted up, adjusted down End of period quantity • Costs: unit, tax, shipping
• Extended cost by the month or by year
Fully Yes

2.13 Differentiate between stocked and non-stocked part records and offer all part capabilities for both. Fully Yes

2.14 Track the issuance of all stocked and non stocked parts to a specific piece of equipment. Fully Yes

2.15 Have the ability to change a part number and have that change be reflected for all historical records. Fully Yes

2.16 Have a part number function that merges part records into one number while still retaining historical data. Fully Yes

2.17 Have the ability to create an order for all parts at the reorder point with the option to modify it to include or exclude any part. Fully Yes

2.18 Provide an option to track warranty and receipt information for non-stocked parts issues. Fully Yes

2.19 Price parts issued to work orders at a moving average. Fully Yes

2.20 Generate a surplus parts report tracking lack of activity for user-defined periods of time. Fully Yes

2.21 Have the ability to print bin labels. Fully No

2.22 Provide a works list to assist in inventory counts. Fully Yes

2.23 Have the ability to list all receipts by vendor for all parts, a category of parts or specific part numbers. Fully Yes

2.24 Have the ability to generate a parts reorder list by vendor, category, part number or storeroom. Fully Yes

2.25 Provide for ABC classification of parts where classifications, “A” parts are the top 20% of inventory, “B” parts are the next 30%, and “C” parts are the bottom 50% of inventory. Partially Yes

2.26 Have the capability to issue and charge parts to an individual or department without having to charge it to a work order. All associated costs must be tracked through the billing report.

Fully Yes

2.27 Allow for a user-defined reasonableness percentage check on cost per parts received. Fully Yes

2.28 Provide an online screen notes function and print capability for all part records. Fully Yes

2.29 Have the ability to identify a mark-up percentage by part number. Fully Yes

2.30 Track all credits to vendors by PO#, invoice #, date, type, and description. Fully Yes

2.31 Automatically recalculate the total on the PO # when a credit is issued by vendor. Fully Yes

2.32 Track multiple inventory storerooms and produce an audit trail for transfers among the storerooms. Fully Yes

2.33 Provide an EOQ calculation for the current values of the minimum level (reorder point), safety stock and maximum level from the actual order and issue history. • Analyze which parts should be included in the EOQ
• Calculation as a result of the EOQ program. Automatically enter the values for minimum, maximum and safety into the parts master record.

Partially Yes

2.34 Support a cyclical inventory capability where every part is inventoried over a user- defined time period through a defined number of cycles. Fully Yes

2.35 Have a parts list capability where lists are created, stored, and printed for specific repairs on specific equipment number, year, make, model, class, etc. Fully Yes

2.36 Provide direct access to unlimited stored images associated with each part, i.e., MSDS sheets. Fully Yes

2.37 Provide parts cross referencing capability. Fully Yes

2.38 Support the use of barcoding. Print barcode labels including:
• Part Number
• Description
• Storeroom
• Bin Location
• Date Part Received
Fully No

2.39 Provide the ability to track parts on back order. Fully Yes

2.40 Ability to transfer from work orders a rebuildable part into part inventory. Fully Yes

2.41 Ability to track core procedure from purchase to credit of core return. Fully Yes FASTER Technical Proposal Pg. 29

Section Description VENDOR WILL
COMPLY
(Fully/Partially/Not at
All)

INCLUDED IN
BASE

PRICE (YES/NO)

3.01 Using an individual workstation that is assigned to the technician; can sign on/off to work orders as they begin and complete each repair. Fully Yes

3.02 Provide the ability to add notes to the work order. Fully Yes

3.03 Provide the ability to search for specific work orders and work previously performed on a piece of equipment. Fully Yes

3.04 Provide searches for specific repairs and/or timeframes on a piece of equipment by:
• Alternative Part Number: an equivalent part number
• Industry Part Class Code
• Part Category: a code that defines the way parts are grouped • Part Catalog Number
• Description
• Location
• Manufacturer’s Part Number
• Material Safety Data Sheet #
• Non-Stock Parts
• Part Number
• Part Usage Code
• Part Status: active, closed, etc.
• Storeroom
• Part Type
• Vendor
• Part Warranty Type
Fully
Yes

3.05 Provide the ability to search all assigned repairs by technician or by shop. Fully Yes

3.06 Track indirect time without opening a work order. Fully Yes

3.07 Provide ability to view documents attached to work orders. Fully Yes

0.08 Provide ability to add repair lines. Fully Yes

3.09 Ability to log on a job at start of shift, move job to job without “wait time” between punches. Fully Yes

3.10 Ability to offer/provide access to checklist for tasks. Fully Yes

3.11 Ability for management to view what is assigned/in queue to be assigned to technician. Fully Yes

3.12 Ability from within software to send and receive messages from technicians, customers, parts clerks, managers, and service writer. All conversations are trackable and tied to work order.

Fully Yes

3.13 Parts requests are sent from work order screens to Parts Clerks. Technicians are notified from software when parts are available. Fully Yes Section Description VENDOR WILL
COMPLY
(Fully/Partially/Not at
All)

INCLUDED IN
BASE

PRICE (YES/NO)

4.01 Provide a simple work order add from one screen. Fully Yes

4.02 Provide default information upon adding a work order that displays the following equipment information:
• Year, make, model VIN/serial number
• Engine size
• AC
• Transmission size
• Tire size(s)
• Fuel type(s)
• Department
• Equipment class
• Site
• Monitor code
• License number
• Color
• Status
• Replacement status
• Replacement date
• Warranties in effect for the equipment plus any attached component(s) • PM schedule for equipment plus any attached component(s) • Most recently stored meter reading(s)
Fully
Yes

4.03 Capture PM services, other repairs, sublets, and miscellaneous costs/credits on a single work order. Fully Yes

4.0 – Work Order Module

3.0 – Technician Workstation Module
FASTER Technical Proposal Pg. 30

4.04 Capture multiple repair codes on a work order (such as the inclusion of a warranty repair on a PM work order) and provide for detailed analysis by repair code. Fully Yes

4.05 Isolate all work of a specific type by a defined period and restrict the analysis to any department and/or class of equipment. Fully Yes

4.06 Allow determination of cause, repair, work order and vehicle for any defined period on all parts issued. Fully Yes

4.07 Record all commercial or sublet repairs to enable analysis by cause and repair code. Fully Yes

4.08 Link a repair to an employee/outside vendors so abuse and accidents are identified. Fully Yes

4.09 Display all active warranties and PM due messages for the equipment and associated components when the work order is opened. Fully Yes

4.10 Provide job estimates that can be converted into active work orders. Fully Yes

4.11 Print lists of parts and tasks required for any specific repair code. Fully Yes

4.12 Provide the capability to view all work orders online in real time by status. Fully Yes

4.13 Provide a real-time single screen review of the direct/indirect labor activities for all logged on technicians. Fully Yes

4.14 Review online all work order detail information for quality control when a work order is closed. Fully Yes

4.15 Search for a work order by each (or a combination) of the following:
• Equipment number
• Class of vehicle
• Work order number
• Technician identification
• Date
• Equipment Usage type
• Repair code
• Shop
• Status of the work order
• Road call (true/false)
Fully
Yes

4.16 Provide the ability for wild card (partial information) searches. Fully Yes

4.17 Provide the ability to add notes and print them separately or with the work order. Fully Yes

4.18 Provide the ability to add additionally required repairs to complete the work order. fully Yes

4.19 Alert the user when a repair is covered under a warranty. Fully Yes

4.20 Provide the ability to defer repairs and automatically include them on the next opened work order for that piece of equipment. Fully Yes

4.21 Provide the ability to assign deferred repairs to a specific technician and/or shop. Fully Yes

4.22 Automatically display a technician specific screen listing any deferred repairs upon opening any work order. Fully Yes

4.23 Alert technicians upon sign on that assigned repairs are pending. Fully Yes

4.24 Require a specific authorization for closing a work order. Fully Yes

4.25 Require specific authorization for reopening a closed work order. Fully Yes

4.26 Provide an online summary review screen of all costs associated with each work order. Fully Yes

4.27 Allow addition of user-defined costs to the work order including description and mark ups. Yes

4.28 Allow credits to the work order. Fully Yes

4.29 Directly produce from the work order screen existing parts and tasks lists associated with any repair. These lists may be printed or reviewed online. Fully Yes

4.3 Ability to create estimates for repairs on a separate tab from the work order. Fully Yes

4.31 Ability to provide walk-around checklist. Fully Yes

4.32 Provide warning when pending repairs and maintenance due within parameters set. Fully Yes

4.33 Allow all dealership recalls to be searched and viewed with asset number and type, as well as recall number assigned. Fully yes

4.34 Ability to automatically send parts lists for PM services to Parts Department. Fully Yes

4.35 Ability to reopen a work order for required billing changes. Work order should display technician hours for each job and dollar amount, as well as work order totals.

Fully Yes

4.36 Work orders can be generated to track labor, sublets and parts used in the process to rebuild a part for parts inventory stocking purposes. Fully Yes FASTER Technical Proposal Pg. 31

4.37 Road Call Management:
• Provide the ability to identify work orders related to road calls • Enable a field to classify road calls according to FTA definitions:
- Major mechanical system failures (limit vehicle movement or create safety issues) - Other mechanical system failures
• Roadcall notes section to capture the following data for road calls:
- Date and time of the road call
- Description of the issue
- Driver's report
- Dispatcher's log entry
Fully Yes
Section Description VENDOR WILL
COMPLY
(Fully/Partially/Not at
All)

INCLUDED IN
BASE

PRICE (YES/NO)

5.01 Generate a PM/annual/semiannual inspection due list by department, class, shop, or date. Fully Yes

5.02 Support PM frequency by time, miles/hours, fuel consumed or any combination thereof. Fully Yes

5.03 Automatically update when the next PM is due upon completion of the current PM. Fully Yes

5.04 Provide for PM scheduling that supports differences in age, usage, and manufacturer. Fully Yes

5.05 Allow for unlimited PM’s and frequency of service for each piece of equipment. Fully Yes

5.06 Track unlimited PMs for all components. Fully Yes

5.07 Provide an option for hierarchical scheduling of PM’s. Fully Yes

5.08 Adjust for early/late hierarchically scheduled PM services. Fully Yes

5.09 Include all associated components in a PM due report. Fully Yes

5.10 Provide the ability for flexible PM scheduling based on shift and shop capacity. Fully Yes

5.11 Provide the ability to manage or modify scheduled PM’s. Fully Yes

5.12 Provide an automatic PM Email Notification Program. Fully Yes

5.13 Provide ability to have a PM “window” to perform PM and still be considered on time. Fully Yes

5.14 Provide ability to have multiple PM schedules for one vehicle (bucket truck & chassis). Fully Yes

5.15 Provide ability for service writers to run PM reports and perform scheduling that is user friendly and easy to disseminate to departments. Fully Yes Section Description VENDOR WILL
COMPLY
(Fully/Partially/Not at
All)

INCLUDED IN
BASE

PRICE (YES/NO)

6.01 Allow creation of a user-defined downtime/hold list calendar for each piece of equipment. Options should include hours of service and available workdays including or excluding weekends and holidays.

Fully Yes

6.02 Store user-defined downtime. Fully Yes

6.03 Track number of hours a work order is opened to calculate downtime for the piece of equipment. Fully Yes

6.04 Allow the administrator to define downtime statuses. Fully Yes

6.05 Provide ability to stop and re-start downtime. Fully Yes

6.06 Provide downtime analysis of work by total and averages of:
• Equipment
• Class of equipment
• Work order number
• Department/division
Fully
Yes

6.07 Report user downtime by cause. Fully Yes

6.08 Provide an online review of downtime by status. Fully Yes

6.09 Provide the ability to track downtime on multiple work orders opened on the same piece of equipment. Fully Yes

6.10 Availability to set operational hours for employees to aid in scheduling. Fully Yes

6.11 Establish criteria for holidays, vacations, etc., for staff to aid in scheduling work. Fully Yes

6.0 – Availability and Downtime/Hold list Tracking

5.0 – Preventative Maintenance
FASTER Technical Proposal Pg. 32

Section Description VENDOR WILL
COMPLY
(Fully/Partially/Not at
All)

INCLUDED IN
BASE

PRICE (YES/NO)

7.01 Have the capability to import all fueling data from external fueling software. Fully No

7.02 Provide the ability to automatically schedule uploads of fuel data to the EAM system. Fully No

7.03 Allow for manual upload/input of fuel data into the EAM system. Fully Yes

7.04 Maintain the ability to track fuel by an individual or piece of equipment. Fully Yes

7.05 Provide the ability to view online fuel and operational fluids costs transactions and the accompanying meter reading. Fully Yes

7.06 Provide search capabilities for fuel transactions by:
• Site
• User selected date range
• Equipment number
Fully
Yes

7.07 Interface with multiple onsite automated fuel systems or commercial card programs. Fully No

7.08 Maintain a perpetual inventory of fuel and other operational fluids. Fully Yes

7.09 Track inventory receipts, issuances, stick readings and allow for moving average fuel charges. Fully Yes

7.10 Track multiple alternate fuels. Fully Yes

7.11 Ability to verify fuel transactions and correct errors during the import process. Should have the ability to see all fueling transactions and flag/adjust the meter readings in error.

Fully Yes
Section Description VENDOR WILL
COMPLY
(Fully/Partially/Not at
All)

INCLUDED IN
BASE

PRICE (YES/NO)

8.01 Support a standard ad hoc report writer. Please provide the name of the recommended report writer. Fully (MS Report Builder) Yes

8.02 Provide standard reports that provide multiple sort and selection criteria along with drill down capabilities. Please provide a list of all standard reports. Fully Yes

8.03 Preventive Maintenance Due Comprehensive list of all PMs due within a specified date range and variable percentage of meter or fuel consumption. Fully Yes

8.04 Equipment History Cost & Quantity Detailed history of equipment costs by month and year, including all costs broken out by:
• Accident
• Maintenance and repair
• Fuel and other fluid quantities
• Miles per gallon and cost per mile calculations
Fully
Yes

8.05 Equipment/Asset
• Usage miles driven within a timeframe by equipment, class and/or department. • Scheduled maintenance due
• Asset list with cost information
• Asset replacement
• Asset master list
• Straight line depreciation
• Asset inventory snapshot
• History report
Fully
Yes

8.06 Master Equipment List Includes:
• year, make, model
• department
• class
• acquired date with ability to sort by license number
• Serial number or employee code
Fully
Yes

8.07 Fuel
• Meter Exception – Identifies vehicles/ operators with potential invalid meter info. • Fuel transaction report
• Non-fueled assets
• Fuel usage detail
Fully
Yes

8.08 Vehicle Replacement Identifies equipment to be replaced based on:
• In-service date and life expectancy
• Non-metered equipment
• System calculated vehicle replacement program
Fully
Yes

8.09 Average Equipment Age by Class Average age of all vehicles in each equipment class. Fully Yes

8.10 Equipment Audit Audit trail of changes to company, department, equipment key and deletions in the system’s equipment records. Fully Yes

8.0 – Reporting – Reports to be included (but not limited to):

7.0 – Fuel Management Module
FASTER Technical Proposal Pg. 33

8.11 PM Compliance Completed PM’s flagging those done on time and showing the compliance percentage. Fully Yes

8.12 Mileage Exception Vehicles outside the minimum and maximum meter reading limits to identify high or low usage. Fully Yes

8.13 Average Age for Disposed Equipment Average age of disposed vehicles by company, department or class. Fully Yes

8.14 Technician Efficiency Tracking technician’s individual efficiency rating against standard repair times. Fully Yes

8.15 Technician productivity Tracking indirect vs. direct time per technicians based on available hours. Ability to be modified to exclude indirect labor time by the user. Fully Yes

8.16 Excel Ability to run customizable reports from the table files using Excel or PDF. Fully Yes

8.17 Operations
• Comeback – track individual comebacks and shop (re-work) percentages • Work order details by date report and work order
• Work order sublet by vendor
• Work order dollar summary
• Possible comeback report
• PM labor percentage
• Repair reason frequency
• Fleet availability report
• Technical labor activity report
Fully
Yes

8.18 Deferred Maintenance Ability to track and report of deferred maintenance and backlog work requests. Fully Yes

8.19 Parts
• Parts inventory
• Parts issue report
• Vendor purchase order list
• Parts received
• Orders not received
• Parts reorder report
• Part transfer report
• Vendor returns report
• Inventory count sheet
• Direct charge transactions
• Parts surplus report
• Parts obsolescence report
• Inventory movement report
• Part transaction detail report
• Inventory discrepancy report
Fully
Yes

8.20 Vehicle Utilization Vehicle utilization report based on user defined parameters Fully Yes

8.21 Dashboard
• A dashboard shall be provided to display at minimum the following:
- Asset availability
- Technician productivity
- Shop turn-around
- PM compliance
- Cost per meter
- Comeback repairs
- Utilization
- Open wo by status
- Schedule/non-scheduled repairs comparison
- Vendor compliance
- Inventory turn
- Average age of asset
• Dashboard will provide live data view without manual refreshes • Dashboards will be available to Fleet and non-Fleet staff Fully
No

8.22 Ability to export any table or page into a PDF or Excel workbook at any point within the EAM. Fully No
FASTER Technical Proposal Pg. 34

Section Description VENDOR WILL
COMPLY
(Fully/Partially/Not at
All)

INCLUDED IN
BASE

PRICE (YES/NO)

9.1 Driver Vehicle Inspection Reports (DVIRs)
• Portal for non-Fleet departments to perform vehicle inspections and log any failed items (Pre/Post-Trip inspections)
• Ability to capture or attach pictures to the vehicle inspection • Compatible with mobile devices (Android, iOS) through browser or native mobile app Partially (Android)
No

9.2 Service Requests
• Portal for non-Fleet departments to request service on their vehicles or equipment • Ability to capture or attach pictures to the service request • Live service repair status with insight into mechanic notes, costs, estimated time of completion
Fully
Yes

9.3 Equipment Replacement
• Track all quotes and procurement of equipment
• Track purchasing contracts
• Save all purchasing records
Fully
Yes

9.4 Accidents
• Track repairs
• Track insurance bids/supplements
Fully Yes

9.5 Road Calls Reports
• Portal for non-Fleet department to track road call classifications based on vehicle number, date, and/or road call ID number.

Fully Yes

9.0 – Customer Access / Connecting with Outside Software FASTER Technical Proposal Pg. 35

SOFTWARE

DESCRIPTION
FASTER Technical Proposal Pg. 36

Our proposed solution, FASTER Web, will provide a robust, yet easy-to-use Fleet Management Information System (FMIS) software solution that is easily configurable. FASTER Web is a true web-based system that employs a graphical user interface (GUI) based on industry-standard browser screen design techniques and principles.

OVERVIEW OF SOFTWARE FEATURES
The following is a detailed overview of the features and functionality of FASTER Web:

System-Wide General Features
True browser-based client that will reduce client machine investments.

Reduces overall hardware cost and application maintenance.

Flexible role-based security model to customize user access.

A browser interface design that incorporates the entire user experience.

Easy navigation.

Customizable views that are user specific.

Follows fleet process flow with functionality separated out by tab.

Provides user definable configuration allowing flexibility to match site specific processes.

True Web based architecture offers access from various locations and devices.

Integrates with other web services enabled systems based on REST web service architecture, web service methods support JSON.

Custom Specifications areas provides the Asset and Inventory Modules of the system the ability for the customer to track site-specific data not already tracked by default.

Ability to link attachments to records throughout the majority of the system Notes capability throughout the system with flexible user-based security and subject lines for fast searching.

Ability for user to change their password as needed.

In-product, context sensitive Help screen throughout application

SOFTWARE DESCRIPTION
FASTER Technical Proposal Pg. 37

Security, System Administration & Setup
Flexible role-based security model to customize user access.

Ability for users to edit their profile information.

Configuration that enforces strong password requirements.

Built-in ability for users to reset forgotten passwords via security question.

Optional Active Directory authentication.

Ability to view assigned roles.

Ability to attach documents (Excel, Word, PDF, JPEG, Photos, Video, etc.) for assets, inventory and maintenance.

Ability to restrict the types of attachments accepted at your site to help control storage needs and to store attachments outside database.

Setup tab provides ability to re-label eighteen (18) specific fields in the system, customize pick list values and find data dictionary information for system fields.

Web based architecture offers access from various locations and devices.

Ability to assign specific time zones per user.

Ability to edit/add Repair Group, Component Descriptions.

Reports Module: Reporting and Business Intelligence
The true value of any data system is the business intelligence it provides to run your operation efficiently and successfully. FASTER Web provides robust and varied business intelligence features that extend well beyond our standard reports. Features include, but are not limited to:

FASTER Technical Proposal Pg. 38

Standard reports based on fleet and business best practices.

Powerful, comprehensive searching capability for fast onscreen viewing of data throughout the system.

Easily identify high maintenance (lemon) assets.

Quick exporting of any search results data to Microsoft Excel, Word & CSV for ad-hoc reporting.

Ability to create custom reports using SQL Reporting Services.

Native web deployment of reports.

Dashboard Software Add-on providing easily accessible at-a-glance overview of the key performance indicators of your fleet.

Customization of Dashboard KPI’s available to meet your fleet’s specific needs.

Vendor Management
Business Intelligence & Fleet Analysis.

In product Data Dictionary.

Ability to extract leased/owned asset maintenance and operating details in accordance with the Federal Automotive Statistical Tool (FAST) annual reporting requirements.

FASTER Technical Proposal Pg. 39

Asset Module: Cradle to Grave, from Acquisition to Disposal, Asset Management Track all data related to your assets including:

Asset Identification information (all basic asset identifying fields and data).

Standard specifications of the Asset (including Multiple Engines, Unlimited Fuel Types, transmission and tire information).

Custom specifications where you can track any custom data specific to your site related to your assets.

Easy access to at-a-glance snapshot information for a given asset including things such as most recent PM, meter reading, work order and lifecycle costing.

Unlimited Usage Codes allow you to further define the way or ways a given asset is used within your organization.

Vehicle Lifecycle Tracking
Acquisition
Replacement
Point-Scale Replacement Comparison
Disposal
Management of disposal from out of service, decommissioned and auction/sale proceeds being credited to the appropriate account depending on your internal policy.

FASTER Technical Proposal Pg. 40

Asset Billing
Control down to the asset level how billing occurs in a wide variety of user defined ways such as:

Base charges, insurance charges, replacement charges, individual billing items such as parts labor, sublet, and fuel (with or without markup).

Preventive Maintenance and Scheduled Action
Per asset tracking of preventive maintenance schedules.

Per asset tracking of other scheduled actions related to an asset such as:

Registration renewals
General Inspections
Emissions inspections
Any other routinely scheduled or predictive maintenance action that occurs at a given interval you specify required for the asset.

Warranty Tracking
Equipment warranty tracking from initial claim through reimbursement being received.

History of All Parts Issued to the Asset
Parent/Child asset tracking for asset components.

Full family tree shows entire association tree.

History view outlining all maintenance, repair and fuel dollars related to asset as well as cost per meter or fuel consumption data.

Asset Contacts with Roles
Track anyone and everyone related to a piece of equipment with the ability to specify custom roles related to assets and start and end dates for their connection to the asset.

Configure individual email and/or text notifications.

Asset Templates
Asset templates allow for quicker entry of multiple new asset records into the system.

Reassign Assets
Assets can be reassigned between Departments, to another organization, and/or to another asset number while retaining all historical information.

Validation of Work Order and Fuel transactions upon department reassignment.

Attachment Capability (multiple types such as images, documents, etc.) Ability to track notes related to assets with subject lines for easy searching.

Track capital replacement costs.

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Inventory Module: Inventory Management for Parts, Fuel, & Fluids FASTER Web provides comprehensive inventory management and parts tracking features which encompass the entire procurement process from order/receipt, through issues including warranty replacements, core tracking/returns, and vendor credits. This real-time functionality is integrated throughout the system. Features include but are not limited to:

Inventory Item Management
Track all data related to your inventory items including:

Part Identification information (all basic identifying fields and data).

Last receipt data, Part Usage Codes and info.

Easy access to at-a-glance snapshot information for the inventory item such as quantities in stock, in return bins, available and on order; average pricing information; last issued and received data; and quantities purchased and issued during the last 12 months.

Ability to Search Orders by Item Number and Order Status Stock settings to set high/low reorder level points, lead time, etc.

Vendor section tracks inventory item numbers used by other vendors for the same item as cross references.

Substitute Stock tracks alternate items that can be used as a substitute in the event the primary item is unavailable.

Inventory Merge functionality allowing multiple inventory item records to be merged into one record while retaining all historical data.

Custom specifications where you can track any custom data specific to your site related to your inventory items.

Flexible Pricing Setup
FIFO and price averaging costing methods available for the pricing of individual inventory items.

Ability to track all charges related to an item such as core, hazard fees, disposal fees, etc.

Track vendor and manufacture warranties
View history of all inventory activity including issues, returns, transfers, etc.

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Inventory Management
Performing and tracking physical inventory counts in a variety of ways.

System uses perpetual inventory methodology which allows you to look at a snapshot of your inventory for any given date and time.

Ability to track notes related to parts with subject lines for easy searching.

Attachment Capability (multiple types such as images, documents, etc.) Inventory Ordering, Receiving and Issuing Tracking
Integrated with the Maintenance module functions in real-time so that inventory is consumed and replenished immediately.

Provides complete accountability and auditability for all transactions within the procurement process.

Supports multiple tax structures.

Ability to receive items from either an invoice, a packing slip or order number.

Process vendor returns from inventory, for warranty, or core.

Issue parts based on electronic technician request and alerts technician when available.

Ability to cancel remaining order qty.

Ability to reserve and fill requested quantity for issue.

Ability to print barcode bin labels.

Ability to define bar code label print quantity.

Order recommendation is created automatically for stock reordering.

Full auditability for inventory transfers.

Ability to create inventory master records when accepting part transfer Ability to create and manage inventory items lists (kits) and item list templates.

Create item lists based on part usage history.

Inventory Item lists can be created by any combination of Class, Year Make Model, or by the Asset.

Ability to add, edit, view, search items list for specific repairs by asset, year, make, model and class.

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Maintenance Module: Managing Maintenance & Labor
FASTER Web provides comprehensive maintenance planning and tracking based on best practice work flow processes. In addition, customer service tools enable you to provide higher levels of service. Features include but are not limited to:

Create Work Order or Direct Department Charge documents to capture repair & maintenance activities that relate to billing a cost center of an asset.

Quickly view in-depth related asset data, maintenance symptoms, meter readings, and snapshot summary of work order costs.

Track and manage non-billable labor hours.

Ability to batch add indirect labor records by shop or shift.

Quickly add repairs to record maintenance based on standard categories, items and reasons.

Standard coding included but can also be customized by your organization.

Create pending repairs.

Issue stocked and non-stocked inventory to work orders.

Ability to return issued inventory items to either the storeroom or the vendor.

Track outsourced sublet work and costs.

Ability to charge labor hours using Flat Rate labor charges.

Track any other costs for a given maintenance record.

Provide the ability to print work orders including notes.

Attachment Capability (multiple types such as images, documents, etc.) Ability to track notes related to maintenance record with subject lines for easy searching.

Downtime hours are automatically calculated using the work order status and the availability information for the asset and provided.

Direct charges to departments and equipment can be easily created when appropriate.

Manage shop floor activity.

Complete tracking of all technician time, including non-billable labor hours.

Ability to view work in progress for both direct and indirect labor.

Labor planning and forecasting.

Calendar view for labor planning and forecasting.

Ability for the shop manager to perform mass logoff of technicians in all shops.

Ability to use pending repairs to managed campaigns, recalls and incoming online service requests and appointments from the Customer Portal.

Easily review productivity history by technician.

Track your technician certifications and training.

Ability to create and manage task lists and task list templates.

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Technician Workstation: Real-time Labor Entry
FASTER’s Technician Workstation (TWS) is included with the core product and designed to provide paperless real time shop floor labor tracking and management. It permits your staff to use the latest touch screen technology as well as a mouse and keyboard to maximize efficient data entry. Direct/Billable labor and Indirect/non-billable labor time is captured based on technicians' activity and is exportable into MS Excel or CSV that can then be imported into other systems. Or FASTER can build middleware to accommodate integrating with any system you desire. Or robust interfacing can be achieved through queries against the SQL database.

TWS provides powerful processes to make work easier and efficient for your staff. For example, parts can be ordered from within TWS, history viewed as well as many other features that are useful to Technicians. For example, a one-touch feature permits a technician to log-off his current job and log-on to a job if they are assisting another Technician. And when they finish assisting, they can quickly log back on to their job.

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Customer Portal: Self Service
FASTER’s Customer Service Portal (included with the core product) is an individual application used to provide paperless/electronic communication between the fleet and outside customers.

Some of the features include:

Ability for customers to schedule and manage appointments.

Ability for customers to request repairs for equipment online as well as view repair history from any computer using a supported web browser.

Automatic work order status notifications to assist your customers.

Automatically notify customers via email when the equipment is ready for pick up.

Generates an automatic email notification whenever PM is due on an asset, upcoming vehicle expiration, scheduled appointment confirmations, etc.

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Preventative Maintenance Scheduling
Use FASTER’s Pending Repairs feature to schedule preventative maintenance and to process on- line requests from customers. When a work order is opened the pending repair is presented for the asset and can be added as active repair.

Preventive Maintenance and Scheduled Action
For all assets: vehicles/facilities/equipment
Automatically adjustment/update of schedules when hub/meters are changes.

Per asset tracking of preventive maintenance schedules.

Ability to create task list for PM and other job services for repetitive jobs.

Identify services due by meter, time or fuel consumption.

Email notification to customer and operator when service is due.

Per asset tracking of other scheduled actions related to an asset such as:

Registration renewals
General Inspections
Emissions inspections
Any other routinely scheduled or predictive maintenance action that occurs at a given interval you specify required for the asset.

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Accounting Module: Accounting & Billing
FASTER Web’s Accounting Module includes the ability to set up budgets, accounts, accounts payable and receivable, vendor credits, and billing adjustments.

FASTER’s flexible billing features provide for configurable accounts by charge type and account elements, this allows the system to bill to the Department or GL account level. Every functional area of the application, asset management, maintenance management, inventory management (parts and fuel), as well as asset sharing & pool management is integrated in real-time with the billing features. Any charge type from within the system is consolidated into a single billing statement. Billing statements can be individualized at the organizational, department or asset level. FASTER’s fully configurable and flexible billing system allows the user to structure multiple unique charge back systems for the various customers.

FASTER Web includes flexible tracking of all costs and vendors related to assets as well as billable dollars and customer accounts. Features include but are not limited to:

Full chart of accounts management with budget line item detail.

Asset maintenance and inventory charges can be billed to multiple account numbers at the organizational, department or asset level.

Track use of purchase cards.

Ability to perform billing adjustments for all cost categories.

Vendor accounts payable and invoicing management.

Vendor credit processing.

Manage billing adjustments and overrides.

Provides complete accountability and audit ability for all transactions within the procurement process meeting both GAAP (Generally Accepted Accounting Principles) and IFRS (International Financial Reporting Standards).

Ability to bill each asset by multiple cost categories in user defined combinations.

Ability to perform inventory period-end and year-end closing.

Fuel Module: Fuel Management
FASTER Web provides the ability to collect and store fuel transactions by manual process, and electronic upload depending on the capabilities of your fuel provider. Features include but are not limited to:

Track fuel related data and costs within FASTER.

Ability to review and edit fuel exceptions prior to posting in FASTER system.

Ability to download data from multiple onsite automated fuel systems or commercial card programs into FASTER.

Manage inventory levels of fuel and bulk fluids.

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Security Model
FASTER Web has a role-based security model that includes two levels of permissions.

Role-level permissions indicate what actions each role member can perform, view only, add, edit, or delete. You can customize as many roles as your processes require. Typical roles include Administrator, Fleet Manager, Supervisor, Parts Manager, Technician, and Customer.

User level permissions are set for the different Modules, Organizations, Maintenance Shops, and Storerooms. These permissions determine the area(s) of the application that the user can access including the different.

FASTER Web has additional security options by allowing integration with Active Directory, we use Auth0 and it supports following connections:

SAML
OpenID Connect
Okta Workforce
Google Workspace
Microsoft Azure AD
ADFS
Active Directory / LDAP
Ping Federate
FASTER Web Minimum Requirements (Workstation)
Processor: Intel Core i3 or greater, AMD Ryzen 5 or greater, or Apple M1 Processor (CPU) Processor Speed: 2.2 GHz or greater
OS Windows: Microsoft Windows 10 or greater, any version or deviation (x86 or x64) OS Apple: macOS 10.15.X “Catalina” or 11.X “Big Sur.”
Memory/RAM: 8 GB or higher
Video/Graphics: Integrated or Discrete graphics processor of 1440 X 900 resolution, or better Monitor: 13″–17″ notebook display, 19″–34″ desktop widescreen flat-panel display Network Adapter: 802.11ac 2.4/5 GHz wireless adapter
Internet Speed: 5 Mbps or greater
Supported browsers: Chrome, Firefox, Edge, & Safari
*The FASTER Motor Pool Reservation module is 100% responsive to tablet screen sizes.

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AVAILABLE

MODULES AND

ADD-ONS
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Solutions Designed Around the Most Requested Business Needs. Using the latest technology, FASTER has created a wide array of cost-efficient add-ons, and integrations.

Motor Pool
A comprehensive system for managing motor pools, asset sharing, rental and reservations, which is available both as an add-on to FASTER Web and as a standalone system.

With unlimited user access (named accounts), this web-based rental and reservation application is designed for both attended and unattended motor pools. It provides simple and sensible workflow processes that are user friendly for both the customer and end user. Its flexible rate structures, configuration, and consolidated billing provides the ability to seamlessly manage multiple pool locations.

Note: MotorPool is a software application only and does not include key box hardware or telematics hardware and infrastructure.

FASTER Fuel Card
Cost-cutting, control, and convenience. The FASTER Fuel Card powered by AtoB helps you stay on top of your fleet's biggest operating expenses.

The In-app Fuel Finder tool saves an average $0.21/gal when you use the app to find the cheapest fuel near you.

From day 1, receive $0.03 - $0.84/gal off your bill at AtoB merchant partners with a minimum $0.02/gal everywhere Visa is accepted.

Unlock the Driver App after 90 days - an exclusive in-network discount up to $0.25/gal nationwide.

Accepted anywhere Visa is.

Receive cashback on maintenance, tires, washes, and more! Transparent, minimal monthly fees - no out-of-network, transaction, ACH fees, or high interest rates.

FASTER Inspector
FASTER Inspector is an integrated system for vehicle fleets that require pre-trip, post-trip, driver swap, maintenance and safety inspections.

Manages inspections, basic maintenance, and reports.
24/7 Inspection Visibility
Full customer customization via a user-friendly portal at no additional cost.

Unlimited amount of inspection types per vehicle.

Features
User-friendly TransitCheck App with immediate resource repository Fast and reliable icloud system globally hosted in AWS
AI system automatically tracks inspection stages, maintenance requests, locations, and vehicle & driver operation status
Sync and Link - make changes in your portal and they are updated real-time to your tablets

COST EFFICIENT ADD-ONS AND INTEGRATIONS
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Asset Alerts Import
Overview:

Import alerts effortlessly into your FASTER Web system to identify critical maintenance needs and take immediate action. View, sort, and filter alerts, associate fault codes with repairs, and create pending repairs for efficient maintenance management.

Key Features:

Seamless Import: Easily import diagnostic trouble codes (DTC), fault codes, and inspection-related issues into your FASTER Web system.

Efficient Sorting and Filtering: Quickly identify alerts that require critical maintenance attention using FASTER Web's sorting and filtering capabilities.

Comprehensive Alert Visibility: View alerts in the Assets module under the Asset Alert tab, the Maintenance Module under Service Request & Alerts, and the Technician's Workstations for fault code history.

Enhanced Repair Association: Associate fault codes to repair types and create pending repairs within the Maintenance module for streamlined maintenance workflows.

Further Details:

The Asset Alerts Import solution empowers shop floor managers by providing a seamless way to import alerts into the FASTER Web system. Whether it's diagnostic trouble codes, fault codes, or inspection-related issues, you can easily import and manage them efficiently. By sorting and filtering these alerts, you can quickly identify critical maintenance needs and take immediate action.

With the ability to view alerts in the Assets module under the Asset Alert tab, the Maintenance Module under Service Request & Alerts, and even on Technician's Workstations, you have comprehensive visibility into fault code history. This allows you to make informed decisions and prioritize repairs effectively.

Important Note:

We recommend you choose a telematics vendor who can provide trouble codes with an accurate, meaningful description. The vendor should only export codes that are important enough to warrant a critical maintenance need. For example, you do not want to import the many hundreds of codes that would not warrant or justify a speedy repair action.

However, FASTER provides an Optional: Alert Filtering and Mapping Add-on that will enable you to have alerts automatically create pending repairs or service items and/or automatically send text or email custom notifications. It can also be used to aid customers who use telematics vendors who cannot provide filtered alerts or effective descriptions. It permits you to assign custom descriptions to alerts.

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Asset Alerts Results Export
FASTER Web has the ability to handle alerts which can be any form of notification, such as a DTC (diagnostic trouble code), repair request, issue, etc. Alerts can be imported via FASTER Web’s Alert Import add-on (sold separately). This utility can export the status (fixed or cleared) as well as other details (more below) of alerts which were imported into FASTER Web.

There are two types of Alert statuses:

Fixed Alerts – For each alert that was converted to a repair and completed on a work order by a technician, the export will provide the following: Alert Status (Fixed), Alert Code, Alert Description, Asset Number, VIN/Serial, Maintenance Shop, Maintenance Shop Description, Work Order, Repair Description, Technician Name, Date/Time Completed.

Cleared Alerts – For alerts that you determine did not need corrective action and were cleared from Service Request and Alerts page by a user in FASTER Web, the export will provide the following: Alert Status (Cleared), Asset Number, VIN/Serial, Alert Code, Alert Description, Date/Time Cleared.

Asset Birth Certificate Export
This will enable FASTER Web to export Asset Birth Certificate data so other vendors can import that Asset Birth Certificate data to update their system with asset’s birth certificate data from FASTER Web. The export provides initial and ongoing data for new and updated assets related to: asset identification, acquire/dispose, engines, fuel types, and meters. This helps to eliminate redundant manual data entry into other systems (such as your Fuel or Telematics Systems) when you acquire or update assets.

Asset Location Import
The solution is designed to import GPS data into your FASTER Web system eliminating the need for manually entering location data for any given asset. Latitude and longitude data points are imported and pinned onto FASTER Web’s map so that users can easily track individual asset’s fixed location as well as the ignition status for assets to reveal where an asset is parked.

Asset Meter Readings Import
This solution is designed to import cumulative asset meter readings into your FASTER Web system. Any meter type supported by FASTER Web can be configured to import Miles, Hours, PTO, Engine Idle Hours, etc. (Please note not all vendors provide these meter types. Therefore, we recommend you confirm contractually that the vendor will provide you the meter data you need. For example, some telematic vendors do not provide cumulative engine idle time.)
These meters can be viewed for historical purposes in the Asset Module under the Meters, Warranties tab.

The most recent valid meter reading will update the Meter’s Actual reading throughout the system. (Using this solution would require that your vendor can provide the meter data you desire in an XML flat file that meets the below XML Export File Specifications. Please note that if your vendor has the ability to provide this data via APIs, see FASTER Web’s API options.

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Barcode
The FASTER Barcoding Add-on provides the ability to scan and print labels. This module allows for ease of data entry as well as inventory control. It also is beneficial when an in-house numbering system is in use, scanning either the in-house label or the OEM label.

Simplifies inventory and intake processes for inventory items and storerooms.

Quickly scan incoming inventory with Symbology – Code 128 barcodes.

Reduces data errors that occur with any manual data entry process.

Print barcode labels for items, including labels for a range of items simultaneously.

Dashboard
The Dashboard add-on provides easy access to an at-a-glance overview of key performance indicators and data for your organization. The Dashboard is designed to give fleets a way to monitor performance, communicate, and make quick decisions about their operations. It provides 12 additional Key Performance Indicators (KPIs) charts and includes the 8 core module landing charts. All 20 charts can be accessed via the FASTER Web Dashboard for one convenient high level overview.

Feature Summary:

Real-time information at a glance.

High level information across a range of fleet metrics at a glance with drill-down functionality to see details.
20 KPI charts such as Shop Turn Around and Comeback Repairs.

Role based permissions allow the fleet to choose which charts each user will have access to.

Ability to push self-service information to your customers.

For KPIs that support thresholds, charts will display an indication that a threshold has been passed.

Configurable interface allows for charts to be shown or hidden, sizing to be expanded or contracted, placement within the dashboard and custom views to be saved.

Export charts and data for use in reports to internal and external customers.

Fuel Import
Using the Fuel Import add-on with FASTER Web provides fleet managers better visibility into their fuel and EV data to help reduce a fleet’s carbon footprint, lowering emissions and fuel cost. Easily monitor and record all transactional data on electric vehicle energy consumption, compare traditional and alternative fuel usage, track and report on fuel and EV related costs.

The Fuel Import is a low-cost FASTER Web add-on that imports data from a Fuel System Vendor or Commercial Card Vendor (FSV/CCV) into your FASTER Web system. Meter readings can also be imported along with transaction data to update Asset History and drive PM programs with enforced validations such as exceeding tank size, and invalid meter readings. Process and correct transactions that did not pass validation, view rejected transactions and search and filter by rejected reasons.

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Additional Features & Benefits
Eliminates the need of dual entry, reduces manual entries and errors.

Fully integrated with the Integrations module.

Manually execute or set a schedule for the import of fuel data.

Fully integrated with the Fuel module.

Cost and related meters are applied against the asset for analysis and historical reporting.

Transaction cost can be automatically included in your charge back billing.

Transactions are imported by either a comma separated value (CSV) flat file or by a delimited flat file.

The import supports a variety of delimiters such as Comma (,) or Semi-colon (;). Full list of supported delimiters are detailed in the FI-Customer Configuration Form.

Inventory Import
This interface permits a customer to issue parts and credits to FASTER Web work orders. It supports importing inventory (parts) data from an export file provided by your parts or fluid vendor. This can be from a vendor who manages your parts storerooms or from a vendor who provides a separate internal inventory management system (such as a fluid management system).

Once deployed, the IIU is available in FASTER Web’s Integration Module and provides configuration, scheduling (as often as every 5-minutes), and import results in the FASTER Web Integration Module. The IIU will retrieve a comma separated value (CSV) flat file from a designated file location or SFTP site. This import reduces the risk of data entry errors and reduces the need for a FASTER user to enter related information in both FASTER Web and the vendor’s software manually.

Key Box
This requires the separate purchase of one or more KEYper Systems Inc. key box(es) model: KEYper MXi Lock-in. FASTER has developed with KEYper Systems a special version of the KEYper MXi Lock-in that can integrate with FASTER Web MotorPool. The key box(es) must be procured through FASTER along with the Integration.

The FASTER Web MotorPool Key Box add-on allows fleet operations to provide attendant-less dispatch and return of MotorPool assets using a KEYper Systems key box. Key fobs associated with an asset in FASTER Web MotorPool are used to track the dispatch and return of asset reservations through the key box.

Enables attendant-less vehicle dispatch and return through an integration between FASTERWeb MotorPool and KEYper Systems KEYper MXi Lock-in key box. Drivers and MotorPool Operations Users will use FASTER Web’s MotorPool interface to create and edit asset reservations. Drivers will pick up and return keys via the key box.

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Seamless key box reservation management in FASTERWeb MotorPool. The integration between the KEYper MXi Lock-in key box and FASTER Web MotorPool enables a customer to utilize a state of the art key box while at the same time relying on FASTER Web’s best of breed asset and motor pool system.

Therefore, reservations, dispatch and return, etc. will be managed out of the FASTER Web system and the backend key box function will be managed through KEYper System’s software. For example the tracking of dispatch and return of reservations will be viewed in FASTER’s MotorPool system. And the management of key fobs that are physically associated with each asset is done via KEYper System’s state-of-the-art fob management software.

Therefore, new reservations or changes to reservations are made in FASTER Web MotorPool Reservation’s Portal by the driver or in the Operations Portal by MotorPool staff.

This integration will enable you to manage all your asset and User data in the FASTER Web system.

Asset and User data entered in FASTER Web will be pushed to the KEYper System key box by the integration. Therefore, because of the integration, you will NOT enter or edit asset or User data in KEYper System software.

Optional configuration allows the driver to input a meter reading at the key box during asset return.

The integration saves the meter reading to the FASTER Web MotorPool reservation as the return meter reading.

Sends automated email notifications:

Drivers are emailed a unique reservation code to access the key box.

Operations personnel are notified when a vehicle is returned to a location other than its assigned location.

Supports ’daisy-chaining’(also called multiple cabinet capacity). This is where multiple key box cabinets can be purchased and linked to the originally purchased master key box and all of them are accessed through that single, master key box. This allows enterprise customers to expand the number of keys (assets) at a location as their motor pool assets increase without having to create and configure new MotorPool Key Box location.

Captures meter readings upon reservation returned. As noted above, by default, the key box prompts drivers to enter an odometer reading when returning an asset. If desired, this feature can also be disabled through the KEYper System software.

Note: Drivers can opt to cancel out of the odometer input on the asset return screen if they do not have a reading to enter.

Other Features
Only Users with active reservations may log in to the key box. Drivers can only take their key during the configured time frame for the reservation.

Automatically creates select configuration data in the key box database for key box locations.

FASTER Web MotorPool supports multiple locations, and each location can be configured to be either attendant-less or attended.

Each asset can be configured to allow one-way reservations that have different pickup and return locations. Assets can also be configured so they can only be returned to the same location as pickup.

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Telematics Alert Filtering and Mapping
Overview:

Take control of your fleet alerts and optimize your maintenance workflows with the Alert Filtering and Mapping Add-on. Easily map alerts to repairs, configure automatic behaviors, set alert urgency levels, and receive customized email and text notifications.

Key Features:

Flexible Alert Mapping: Manually map alerts to configurable repair descriptions for streamlined maintenance tracking.

Automatic Behaviors: Set alerts to trigger the creation of Pending Repairs or Service Items based on predefined criteria.

Customizable Alert Handling: Define alerts to appear only in the Alerts tab for monitoring purposes without triggering any actions.

Email and Text Notifications: Receive automatic notifications with user-configured supplemental messaging for unique or urgent codes.

Comprehensive Mapping Tools: Easily search, modify, and add alert codes, descriptions, and manufacturer-specific codes to repairs.

The Telematics Alert Filtering and Mapping Add-on enhances your fleet's alert management capabilities, empowering Fleet Operations staff to effectively map desired alerts and trigger specific actions.

VIN Decoder
The FASTER Web VIN Decoder is an add-on that allows a user to scan or manually enter a VIN and have the VIN decoded by the National Highway and Transportation Safety Administration (NHTSA). The VIN Decoder integrates seamlessly into the Create Asset and Select Asset processes, helping users get to the next action quickly.

VIN Decoder provides fleet personnel the following capabilities:

Input VIN using barcode scanner or manual entry.

Decode VIN via NHTSA and prepopulate values in the Create Asset process.

Automatic creation of Table Look Up values, such as Make, if the value provided by NHTSA is not in FASTER
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Web Service API
You have the option to engage FASTER to build the middleware that connects to your other vendor’s system or you may choose to have your IT Team or the other vendor build middleware.

API Feature Summary:

FASTER Web APIs allow data to be either imported or exported from FASTER Web allowing your internal IT or your vendor to add, update and inquire data in FASTER The following are a few examples of integrations:

Importing alerts data (this can include fault codes and DTC) Importing meter data (this can include PTO, Idle Hours, etc.) Exporting asset birth certificate data (to keep other systems in sync with FASTER Web) Importing GPS location data
Importing and exporting purchase order data
Importing and exporting inventory data (orders and invoices) Uses Microsoft Web API-2 methodology which is based on REST web service architecture API methods support JSON
FASTER Web’s API documentation is embedded in the product for ease of use.

Flexibility to choose how the necessary middleware is created. Middleware to create the connection between the API and the other vendor’s system can be created by your internal IT Team, the vendor of the other system, or you have the option to engage FASTER for a reasonable development cost (including testing).

Licensed individually allowing you to only purchase the API set(s) you need.

Asset Alerts API
API for retrieving and creating Alerts that occurred on an Asset in FASTER Web.

Alerts help identify potential maintenance issues. Therefore, it is important you choose a telematics vendor who can provide alert codes with an accurate, meaningful description. The vendor should only export codes that are important enough to warrant a critical maintenance need. For example, you do not want to import the many hundreds of codes that would not warrant or justify a speedy repair action.

Creates one or more Alerts that occurred on an asset.
*Required Data Set: VIN Serial, Alert Code, Alert Date/Time and Offset (format: YYYY-MM- DDTHH:MM:SS-0:00)
*Optional Data: Alert Description
Returns a collection of Alerts that occurred on an asset.

Prerequisites
FASTER Web version 6.4.89 and up
*Data Set: You will want to confirm that your other vendor can provide the required data set listed above. (Please make sure before you purchase this API that your other vendor can truly provide the required data.)
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Asset Birth Certificates API
API for retrieving and updating Assets in FASTER Web.

Returns a collection of Assets. If status is not set (empty string), the method will return all non-disposed and non-closed Assets by default. Status may be set to “ALL” to return every Asset record regardless of current Asset Status.

Returns a collection of Assets that are new or modified on or after the date submitted regardless of current asset status. If the date parameter does not include the time or time zone data, the API will set the time to midnight and/or use the server’s time zone by default. *Required Data Set: Date, Time and Offset (format: YYYY-MM-DDTHH:MM:SS-0:00) Returns a collection of Assets with the VinSerial field that matches the VinSerial parameters submitted. If status is not set, the method will only return a matching Asset that is not Disposed or not Closed. The Status parameter may be set to “ALL” to return any matching Asset record regardless of asset status.

Returns a collection of Assets with the License field that matches the License parameters submitted. If status is not set, the method will only return a matching Asset that is not Disposed or not Closed. The Status parameter may be set to “ALL” to return any matching Asset record regardless of asset status.

Returns a collection of Assets with AssetNumber and Organization fields that match the AssetNumber or combination of AssetNumber and Organization parameters submitted. If status is not set, the method will only return a matching Asset that is not Disposed or not Closed. The Status parameter may be set to “ALL” to return any matching Asset record regardless of asset status. *Required Data Set:Asset Number
*Optional Data Set: Organization Code (i.e. Code that may represent a city, a private company, school district or government department.)
Updates one or more existing Asset records. To update a record, only the VinSerial number and the fields being updated need to be present in the request. Null or blank fields will be ignored. To explicitly remove a value from a field that has been already set, submit the token “{clear}” as the value for the value in that field to be removed from the Asset record. *Required Data Set: VIN Serial
*Optional Data Set: Acquisition, disposal, shop code, shop description, availability code, availability description, bill code, bill code description, class code, class description, color, financial reference number, fuel card number, gross vehicle weight, license, state, status, status description, make, model, vendor asset number, year.

Prerequisites
FASTER Web version 6.4.89 and up
*Data Set: You will want to confirm that your other vendor can provide the required data set listed above. (Please make sure before you purchase this API that your other vendor can truly provide the required data.)
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Asset Locations API
API for creating the GPS location record on an Asset in FASTER Web.

Recommended Frequency: Once per hour.

Creates one or more new Location records.
*Required Data Set: VIN Serial, Latitude, Longitude, Location Date/Time and Offset (format: YYYY- MM-DDTHH:MM:SS-0:00)
*Optional Data Set: Ignition status
Prerequisites
FASTER Web version 6.4.89 and up
*Data Set:You will want to confirm that your other vendor can provide the required data set listed above. (Please make sure before you purchase this API that your other vendor can truly provide the required data.)
Asset Meter Readings API
API for creating MeterReadings for an Asset in FASTER Web.

Recommended Frequency: Once per day (one reading per asset).

Creates one or more meter readings (that pass validation) on an asset. The API method returns a collection of MeterReadings that failed validation.
*Required Data Set: Vin Serial, Meter Type, Reading Number, Reading, Date/Time and Offset (format:

YYYY-MM-DDTHH:MM:SS-0:00)
Prerequisites
FASTERWeb version 6.4.89 and up
*Data Set: You will want to confirm that your other vendor can provide the required data set listed above. (Please make sure before you purchase this API that your other vendor can truly provide the required data.)
Health API
API for retrieving system health information from FASTER Web.

Returns a Result with ResponseType of “Info” and a ResponseMessages with “OK” if the user is authenticated and the FASTER Web API can communicate with the database.

Returns a collection of Diagnostics, including configuration settings. This information should be used for troubleshooting purposes only. The types of diagnostics which are returned by this method may be changed at any time without advance notice.

Prerequisites
FASTER Web version 6.4.111 and up
Integrations API
API for retrieving, creating, updating, and deleting integration information from FASTER Web.

Returns integration setting values set from the Integration Console.

FASTER Technical Proposal Pg. 60

Returns the latest execution history of an integration, optionally filtered by status.

Creates an execution history record and status viewable from the Integration Console.

Creates one or more log messages to the integration log which can be viewed through the Integration Console.

Deletes the specified runtime identifier.

Returns stored procedure related data.

Returns a globally unique identifier.

Manually executes an integration in the FASTER Integration Console.

Returns a collection of Data Maps for a given Integration ID and Status.

Returns data that is being mapped to another system based on ReferenceRecord.

Returns data that is being mapped to another system based on ColumnValue.

Creates one or more Data Maps.

Updates one or more Data Maps.

Deletes a Data Map with the given unique identifier.

Prerequisites
FASTERWeb version 6.4.89 and up
Inventory API
API for retrieving, creating, updating, and deleting Inventory Orders and Invoices in FASTER Web.

Returns a collection of Invoices based on Received Date. If the date parameter does not include the time or time zone data, the API will set the time to midnight and/or use the server’s time zone by default. *Required Data Set: Date/Time and Offset (format: YYYY-MM-DDTHH:MM:SS-0:00) the invoice was received.

Returns a collection of Orders and associated line items on the specified status between (and inclusive of) the BeginDate and EndDate parameters.

Returns a collection of Orders and associated line items.

Returns a collection of Orders and associated line items on the specified VendorName, VendorCode and PurchaseOrderNumber supplied in the parameters.
*Required Data Set: Vendor name, vendor code, purchase order number.

Creates one or more Orders. Order line items can be optionally created at the same time. *Required Data Set: Vendor name, vendor code, shipping location, Date/Time and Offset (format:

YYYY-MM-DDTHH:MM:SS-0:00) the order was created, Date/Time and Offset (format: YYYY-MM- DDTHH:MM:SS-0:00) the order was delivered.
*Optional Data Set: Purchase order number, tax code, list of line items on the order.

Creates one or more OrderLineItems for an Order.
*Required Data Set: Account number, order quantity, item number, shipping cost, tax cost, storeroom code, unit measure, unit price, vendor item number, delivery date, budget year. *Optional Data Set: Order number, reference number, tax rate, comment.

Deletes a specified Order.
*Required Data Set: order number.

Deletes a specified OrderLineItem.
*Required Data Set: order number, reference (line item number to delete).

Prerequisites
FASTER Web version 6.4.89 and up
*Data Set:You will want to confirm that your other vendor can provide the required data set listed above. (Please make sure before you purchase this API that your other vendor can truly provide the required data.)
FASTER Technical Proposal Pg. 61

Inventory Item Request API
API for retrieving Item Requests and creating Item Request Messages in FASTER Web. Can be used in conjunction with the Inventory Import Utility (IIU).

Returns a collection of Item Requests.
*Optional Data Set: Storeroom, Begin or End Date/Time and Offset (format: YYYY-MM- DDTHH:MM:SS-0:00)
Creates one or more Item Request Messages that will be sent to the technician who made the request. *Required Data Set:Unique identifier for the Item Request, subject of the message, body of the message.

Prerequisites
FASTERWeb version 6.4.111 and up
*Data Set: You will want to confirm that your other vendor can provide the required data set listed above. (Please make sure before you purchase this API that your other vendor can truly provide the required data.)
Maintenance Repairs API
API for retrieving work order and direct charge repairs in FASTER Web.

Returns a collection of repairs with the RepairID field that matches the RepairID parameters submitted. *Required Data Set: Repair ID
Returns a collection of repairs with the RepairID field that matches the AlertID and Status parameters submitted.
*Required Data Set: Alert ID
Prerequisites
FASTER Web version 6.4.89 and up
*Data Set: You will want to confirm that your other vendor can provide the required data set listed above. (Please make sure before you purchase this API that your other vendor can truly provide the required data.)
Payables API
API for retrieving Paid and Unpaid Invoices in FASTER Web.

Returns a collection of Paid Invoices based on filter parameters.

Returns a collection of Unpaid Invoices based on filter parameters.

FASTER Technical Proposal Pg. 62

Process Billing Automation API
API for creating a billing statement in FASTER Web.

Creates a billing statement with begin date as the greatest of all prior billing statement’s end date and end date as today.

Prerequisites
FASTER Web version 6.4.89 and up
Purchase Orders API
API for retrieving and creating purchase orders in FASTER Web.

Returns a collection of Purchase Orders that match the given Vendor Names, Vendor Codes and Purchase Order Numbers.
*Required Data Set: Vendor name, vendor code, purchase order number.

Creates one or more Purchase Orders.
*Required Data Set: Vendor name, vendor code, purchase order number, purchase order start Date/Time and Offset (format: YYYY-MM-DDTHH:MM:SS-0:00), expiration Date/Time and Offset (format: YYYY-MM-DDTHH:MM:SS-0:00)
*Optional Data Set: Purchase order description, budget line items associated to the purchase order.

Creates one or more Budget Line Items for a Purchase Order. *Required Data Set: Vendor name, vendor code, purchase order number, account number, budget year, funded amount, maximum purchase limit.

Prerequisites
FASTER Web version 6.4.89 and up
*Data Set: You will want to confirm that your other vendor can provide the required data set listed above. (Please make sure before you purchase this API that your other vendor can truly provide the required data.)
Users API
API for retrieving user records from FASTER Web and FASTER Motor Pool.

Returns a collection of User details, one for each of the given Full Names.

Returns a collection of User details, one for each of the given Employee Numbers.

Returns a collection of User details, one for each of the given Vendor Employee Numbers.

Prerequisites
FASTER Web version 6.4.89 and up
FASTER Technical Proposal Pg. 63

INTEGRATION

CAPABILITIES
FASTER Technical Proposal Pg. 64

FINANCIAL SYST EMS
A.C.S
ADMINS

ADVANTAGE/CUFS
AFRAME
AS400
BANNER

BI-TECH / IFAS

BRIGHT FINANCIALS

CAYENTA

DATAPOINT

RMS/OPEN

DYNAMICS GP
FMS
GAFRS
GEAC
H.T.E
ISIS
JD EDWARDS 8.12

JD EDWARDS ONE
WORLD

KPMG FAMIS
L.G.F.S
LAWSON

MITCHELL

HUMPHREY FMS II

NEW WORLD

SYSTEMS
ORACLE 11I

ORACLE FINANCIALS

PENTAMATION

PEOPLESOFT

PEOPLESOFT &
HANSEN
SAP

TYLER MUNIS

WORKDAY

INTEGRATIONS
PARTS | PROCUREMENT | INVENTORY

NAPA KOPI MANCON FMP
FUEL | FLUID SYSTEM
BP

CARDLOCK
FCN

CHEDRON
CITGO

COMDATA
CONOCO

DOUGLAS PROPANE

EJ WARD

FUEL FORCE

FUEL MAN

FUEL MASTER

GAS BOY

HAYCOKE
HILL

MEGATRONICS
MORGAN

MULTI FOCE
NBCS
ORPACK

OLYMPIC
PAPCO

PETROLEUM
OPW

PHOENIX

PETROVEND
PLAVAN

QUARLES

REDDING
RFC 2000
RNI

SAM HIL
SCI
SENTRY
SHELL

STREICHER

SUPERFLEET

SYNTECK
TECH 21

TRILLIUM

TUTHILL

UNITED FUEL

VOYAGER

WRIGHT EXPRESS

WATCH CARD
ACCUGARD (Fluids)
BLINK

CHARGE POINT
FASTER Technical Proposal Pg. 65

WORK ORDER SUBLETS | WARRANTIES

BUTLER CEI

INTEGRATIONS
GPS | TELEMATICS | DIAGNOSTICS
ZONAR

EJ WARD
GEOTAB

SAMSARA

GPS INSIGHT

VERIZON CONNECT

INTELLIGENT TRANSPORTATION SYSTEMS
Passio Technologies
TripMaster by CTS
Vestige
Ecolane
TripShot
MJM Innovations
FASTER Technical Proposal Pg. 66

SYSTEM

ARCHITECTURE
FASTER Web is a .Net true web-based client that employs a graphical user interface (GUI) based on industry-standard browser screen design techniques and principles. With respect to system architecture and programming language: FASTER Web is a Microsoft IIS web application that uses the ASP.NET web development platform along with AJAX to provide a richer and more responsive user experience. To promote re-usability and maintainability of the objected-oriented business layer, FASTER Web is built upon the CSLA.NET development framework.

FASTER Web runs on a highly normalized MS SQL database and uses SQL Server Reporting Services (SSRS) as the Report Engine. Integrations are built using Web Service APIs based on Microsoft's Web API2 technology. FASTER Web APIs are based on the REST web service architecture and are used to add, update, delete, and inquire on data in FASTER Web. The API methods support JSON.

FASTER Technical Proposal Pg. 67

DATA CONVERSION

AND TRANSITION
PLAN
FASTER Technical Proposal Pg. 68

DATA CONVERSION AND TRANSITION PLAN
FASTER’s flat fee, Data Conversion Service continues to provide over 85 clients since 2012 and growing, a path to transition data from their current systems into FASTER Web. Our Service involves the use of our proprietary and robust ETL Data Staging and Conversion Utilities created specifically to simplify, aid and speed-up the processes of identifying, extracting, transforming and loading data from any current system(s) into FASTER Web.

During the FASTER Web Implementation, you will have an Implementation Consultant assigned and available to your team. Our Implementation Consultants have years of experience with fleet management and FASTER Web to provide guidance and advice on any data needs or questions you may have.

Our time and client-proven data conversion process is split up into four primary chunks:

1.Staging and preparing Client’s Data: Involves populating and staging data the Client needs into FASTER’s MS SQL Staging Utility. The utility utilizes our own MS SQL Database where data is to be loaded, as well as a set of SQL Server Reporting Services reports to review and inspect data loaded in the staging database. Reports also provide our Staging Data Dictionary which defines every required and optional field our conversion can handle. Only data loaded into the staging database will be converted into FASTER Web.

A Client will have options on loading their data into the staging database, depending on their skillset, tools available, and data needs.

2.FASTER performs and tests the Data Conversion: Involves FASTER converting and testing data from the Staged solution into FASTER Web.

3.User Acceptance Testing (UAT) in FASTER Web: Client Reviews, Tests and Signs off on the Full Data Conversion in FASTER Web. FASTER’s Implementation Team provides both learning materials to clients that aid in the UAT process as well as avenues to submit questions and report discrepancies to be addressed promptly.

4.Final Limited Data Update for Production: Depending on the time gap from Staging to UAT Sign-off, there may be the need to update current meter readings, PMs/SAs performed, Part Prices and Quantities, etc.. We include in our process and project timelines support for handling limited data updates in Production when the client starts using FASTER Web at the Go-Live.

FASTER Technical Proposal Pg. 69

IMPLEMENTATION

APPROACH
FASTER Technical Proposal Pg. 70

Implementation Approach
FASTER has over 460 successful client implementations in our over 40-year history. One of the distinguishing factors about FASTER Web is that it is a best of breed, purpose built FMIS (Fleet Management Information System). In addition, this means that the system implementation is very disciplined and uniform. This translates into a higher quality implementation with lower cost and risk. When your implementation project starts, a FASTER Portfolio Manager and Implementation Consultant will be assigned. There will be many other FASTER team members who will work on your implementation as well, including database developers and testers. If you have any integrations beyond a standard fuel import, FASTER’s Integrations Staff, Product Manager and Development Team Leader will also be involved.

FASTER’s implementation project is phased to make the project easier to manage for the customer. As each phase approaches, FASTER will arrange meetings for collaboration and understanding. Implementations have high visibility at FASTER, with key members of FASTER’s Management Team personally involved.

The implementation of FASTER Web requires minimum IT staff time. For example, there is only one environment required for the implementation and that is promoted to become the production environment. This environment is initially the environment where your organization will do testing and experience all training. And upon delivery of the final go-live database, this environment will be promoted to a production environment. This helps ensure quality control and makes the go- live less complex. In addition, FASTER stands up its own test environment on our servers. We perform internal testing on your data and any custom deliverables. And after go-live your license agreement permits you to stand up a temporary test environment to test any future upgrades or custom products you would have FASTER build.

Since FASTER Web is a market ready product, there is not the risk and potential confusion of attempting to use a form to validate success as there is with custom built systems. Quality is ensured with Soft Go-Live. This project phase is provided by FASTER where 100% of every item in the scope is delivered for the customer to validate in the real world (hands-on). Only after the customer has the opportunity to validate interactively to its satisfaction that full compliance is met in the Soft Go-Live environment is a Go-Live scheduled. In other words, FASTER’s implementation provides for the customer to be 100% assured that all scope is met prior to Go- Live. A related benefit of a Soft Go-Live is that User Training for the Go-Live is done using the Soft Go-Live database so that the customer’s users get the benefit of experiencing their data.

In other words, Go-Live does not occur until the customer confirms it is satisfied with all deliverables during Soft Go-Live testing. And once the customer confirms it is satisfied, FASTER does a second extraction, transfer and load (ETL) in order to ensure transaction data that the customer entered in its legacy system is extracted, transferred and loaded in the FASTER Web Database for Go-Live.

In summary, due to FASTER's focus on providing a superior implementation and support experience, customers realized greater utilization and ROI.

FASTER’s Portfolio Manager will review the project methodology and plan in the Kickoff meeting.

Agency stakeholders and SMEs (Subject Matter Experts) are necessary in the Kickoff meeting.

FASTER’s Portfolio Manager also will provide a detailed plan for each phase. As each phase of the project approaches, FASTER’s Portfolio Manager will arrange meetings to ensure there is collaboration and understanding with the different stakeholders. The FASTER Portfolio Manager will coordinate the many FASTER Resources that will serve on your implementation project.

FASTER Technical Proposal Pg. 71

Below is information about the proposed customer project staff (a draft plan is provided for tasking), along with recommended skills for those resources.

Project Sponsor
This is the leader in your organization that is the Senior Responsible Owner of the project.

Fleet Manager
This leader oversees fleet operations.

FASTER Web Administrator
Administers the FASTER Web System as it relates to Fleet Operations, such as: data integrity and cleanup, configuration and settings, roles and permissions, reports administration, etc. It is critical that the FASTER Web Administrator have knowledge of fleet operations and technical skills.

We recommend that this person not be the acting Fleet Manager if you have a medium to large fleet operation.

Customer Portfolio Manager or Facilitator
This person will facilitate the customer’s various fleet and non-fleet department staff to ensure tasks are complete. He or she interfaces directly with the FASTER Portfolio Manager to establish mutually agreeable timelines and meetings.

If you will not have a formal Portfolio Manager assigned to this implementation project, it will be important that the project’s sponsor identify who on your team will be responsible for facilitating the delivery of customer tasks, meetings and information.

IT Staff
Typically stands up the environment that host the customer side of integrations. IT will want to have a representative at the kickoff meeting. In some organizations, IT also provides a business analyst to facilitate integration requirements. If so, that business analyst should also be at the kickoff meeting.

And some IT Departments like to assign their own Portfolio Manager to work with our Portfolio Manager. If so, your internal Portfolio Manager can coordinate the project kickoff directly with our Portfolio Manager.

Database Expert or Analyst
If your fleet operation does not have a staff member who is an expert on your current fleet’s asset data in the format it is in, it is important that you engage a database analyst from your IT Department or attain a freelance resource.

Other Teams or Departments (Finance, Accounting, Parts, etc.) at the Kickoff For each integration with systems outside of fleet operations, it is critical to have at the kickoff meeting a business process owner (BPO) or subject matter expert (SME) that has knowledge of each system you want to integrate with FASTER Web. This would be the BPO or SME who is familiar with the other system that will work with fleet to identify the data needs or requirements for that integration.

FASTER Technical Proposal Pg. 72

Start End
Project Initiation
Signed Contract Received / Purchase Confirmation 1-Nov-24 1-Nov-2024 Client Project Kick-off Conference Call. 1-Nov-2024 1-Nov-2024 Prepare Internal Systems for new implementation Project. 1-Nov-2024 3-Nov-2024 FASTER Web 101 2-Nov-2024 2-Nov-2024
Request and Deliver FASTER Web Hosted Instance to the Client 4-Nov-2024 5-Nov-2024 For Client download, deliver FASTER Web Install Package to Client. 4-Nov-2024 5-Nov-2024 Client downloads and installs on-premises FASTER Web System. 8-Nov-2024 9-Nov-2024 Client Onboarding
Client to decide on costing method for Parts Inventory they will use in FASTER Web: a. Moving Average or b. First- In First-Out (FIFO) 3-Nov-2024 4-Nov-2024
Client to decide if they will bill their Customer's by Billing Account Codes and maintain with in FASTER Web. 3-Nov-2024 4-Nov-2024 Client Prepares for Their Data Conversion Using FASTERs Excel Data Mapping Sheets. 3-Nov-2024 2-Dec-2024 Client Prepares for Their Data Conversion Using FASTERs MS SQL Staging Database. 3-Nov-2024 2-Dec-2024 Client Prepares for Their Data Migration from Win to Web. 3-Nov-2024 2-Dec-2024 Overview of Managing Billing Account Codes with in the FASTER Web System (Provided Only if Client decides they will bill their Customer's using Billing Account Codes they setup and maintain with in FASTER Web). 5-Nov-2024 5-Nov-2024
FASTER Creates and Deploys the FASTER Web Database for the Client's Configuration. 3-Dec-2024 5-Dec-2024 Client IT then deploys it on-premises. 3-Dec-2024 7-Dec-2024 FASTER Web System Setup and Configuration Training. 6-Dec-2024 8-Dec-2024 Client Sets Up and Configures their FASTER Web System. 9-Dec-2024 19-Dec-2024 FASTER Creates the Soft Go-Live FASTER Web Database for Testing. 19-Dec-2024 28-Dec-2024 FASTER Tests the Soft Go-Live FASTER Web Database. 29-Dec-2024 2-Jan-2025 FASTER IT Deploys the Soft Go-Live for Client's Review, Testing and Training. 29-Dec-2024 30-Dec-2024 Client IT Downloads and Deploys the Soft Go-Live for Client's Review, Testing and Training. 31-Dec-2024 2-Jan-2025 Client Review's and Tests their Soft Go-Live FASTER Web System. 31-Dec-2024 4-Jan-2025 Client Go-Live
Go-Live Planning (Limited Data Update, System Training, Go-Live Day) 3-Jan-2025 4-Jan-2025 FASTER Web Pre-Go-Live Training 5-Jan-2025 6-Jan-2025
Client Completes and Submits their Limited Data Update using the Excel Data Mapping Sheets. 5-Jan-2025 9-Jan-2025 Client Completes and Submits their Limited Data Update using the MS SQL Staging Database. 5-Jan-2025 9-Jan-2025 Client Completes Limited Data Update and Submits their Final FASTER Win Database for Go-Live. 5-Jan-2025 9-Jan-2025 FASTER Web Go-Live User Training 10-Jan-2025 12-Jan-2025 FASTER IT Deploys the FASTER Web Go-Live AFTER Client's User Training is complete. 13-Jan-2025 13-Jan-2025 Client IT Deploys the FASTER Web Go-Live on-premises AFTER User Training is complete. 13-Jan-2025 13-Jan-2025 Go-Live Day Overview and Tasking (After the Go-Live Deployment is Complete) 14-Jan-2025 14-Jan-2025 Client is Live on FASTER Web. 14-Jan-2025 14-Jan-2025
FASTER Creates Final Data Conversion/Migration, Tests and Prepares Delivery for Clients Go-Live Day. 11-Jan-2025 14-Jan-2025 Project Closeout
Go-Live Day Wrap-up Conference Call. 25-Jan-2025 25-Jan-2025 Client reports any issues encountered to FASTER Web Support (1-888-353-5789). 25-Jan-2025 25-Jan-2025 FASTER Closes out Project Plan. 25-Jan-2025 8-Feb-2025
Items to Deliver to Client after Go-Live
MotorPool Add-on 15-Jan-2025 24-Jan-2025
MotorPool Keybox Integration 25-Jan-2025 29-Jan-2025
Payment Milestones
Add Payment Milestones from Contract, Assign Owner to Sue Smith, Add Payment Amount, and Set the Dependency to a Project Task. 2-Nov-2024 2-Nov-2024
SaaS Payment Milestone: 75% of One-Time costs Due Upon Purchase Confirmation 2-Nov-2024 2-Nov-2024 SaaS Payment Milestone: First SaaS Payment Due at Project Kick-off 2-Nov-2024 2-Nov-2024 Standard Payment Milestone: 30% Due upon Purchase Confirmation 2-Nov-2024 2-Nov-2024 Standard Payment Milestone: 20% Due Upon Web 101 3-Nov-2024 3-Nov-2024 Standard Payment Milestone: 30% Due upon COTS Software Delivery 8-Nov-2024 8-Nov-2024 Standard Payment Milestone: Annual Support & Maintenance due at Software Delivery 8-Nov-2024 8-Nov-2024 SaaS Payment Milestone: 25% of One-Time costs Due at Go-Live 16-Jan-2025 16-Jan-2025 Standard Payment Milestone: 20% Due Upon Go-Live 16-Jan-2025 16-Jan-2025 FASTER Web Implementation Project Tasks & Milestones
FASTER Technical Proposal Pg. 73

Feb-25
1 8 15 22 29 5 12 19 26 2 9 16 23 30 6
Project Initiation
Client Onboarding
Boards - FASTER Web Implementation Project (by months) Nov-24 Dec-24 Jan-25
Payment Milestones
Client Go-Live
Project Closeout
Items to Deliver to Client after Go-Live
FASTER Technical Proposal Pg. 74

TRAINING
FASTER Technical Proposal Pg. 75

Training is integral to a successful implementation project and for the customer’s continued business.

FASTER's "Resource Central", on our secure customer site, is a comprehensive online platform that not only provides hands-on tutorials and learning materials but also offers ongoing support to FASTER users. It serves as a centralized hub where users can access a wide range of educational resources, including tutorials, guides, and interactive learning materials, while also receiving continuous assistance and support from experts to enhance their learning experience.

Throughout the implementation process, the customer benefits from our staff expertise in a combination of
onsite and remote training services.

There will be several deliverables related to training:

PHASE I: IMPLEMENTATION
Project Kickoff and FASTER Web 101 – 1.5 hours
Kickoff:

Length: 30 minutes
FASTER Team: Led by Portfolio Management, supported by Implementation Managers and Learning Team, other FASTER stakeholders as necessary.

Audience: IT and Fleet Manager/Director
Topic: Introduction of the Fleet stakeholders to the FASTER team, review of Project Plan including timelines and milestones, Q&A, and next steps.

FASTER Web 101:

Length: 60 minutes
FASTER Team: Learning
Audience: All employees who will be using FASTER Web
Topic: The purpose of the 2-hour FASTER Web 101 session is to introduce FASTER Web to the employees within the Client organization who will be using the system. These typically are people who may not have been involved in the purchase of the system and are being introduced to it for the first time. Users will understand what FASTER Web is, how it will benefit them, and how we will train and support them in using it to make their day- to-day jobs easier.

System Configuration
Length: 6-8 hours total over 2 sessions
FASTER Team: Implementation Management
Audience: Fleet FASTER System Administrator and Business Process Owners (BPO) such as shop and parts room managers
Topic: Once the FASTER Data Team has completed the initial data conversion for FASTER Web, Implementation Management will work with the Fleet team to configure FASTER Web data such as system settings, fields, and picklists.

Please note: Configuration is NOT system training for users. These sessions provide an overview of the modules so that the Client can make decisions regarding setup and configuration. System training for users occurs later in the implementation process.

FASTER Technical Proposal Pg. 76

Training Planning Meeting
Length: 1 hour
FASTER Team: Portfolio Management, Implementation Management, Learning Audience: Fleet FASTER System Administrator, IT, and Business Process Owners (BPO) Topic: Highlights and Scheduling of Pre-Go Live Training sessions and Go Live week.

Pre-Go Live System Training
Topic: Functional understanding of FASTER Web modules to help prepare the Client for Go Live.

Length: Five sessions totaling 7 hours
Format: Live, instructor-led remote training
FASTER Team: Learning
Assets
Covers managing the fleet’s assets (vehicles and other equipment) from initial acquisition planning through disposal.

Session Length: 1.5 hours
Audience: Operations Manager, Fleet Director, Client FASTER Web Admin, Fleet and Operations Managers, Asset Managers, Technicians if creating Work Orders Topics: Asset Search, Create Asset, Asset Templates, Plan for Acquisition, Warranty Claims
Inventory
Refers to Parts Inventory and Processing. This session covers how to add Vendors and Budgets.

Session Length: 2 hours
Audience: Operations Manager, Fleet Manager and Director, FASTER Web Admin, Parts Supervisor, Parts Staff, Finance
Topics: Transfer In-Out, Perform Inventory (Adjust the quantity of items in the storeroom,) Process item Requests, Barcode Utilities, Manage Item List, Reports Maintenance
Refers to Parts Inventory and Processing. This session covers how to add Vendors and Budgets.

Session Length: 1.5 hours
Audience: Operations and Fleet Managers, Maintenance Supervisors, Service Writers, and Technicians if they are creating Work Orders.

Topics: Calendar, Manage Task List, Service Request & Alerts, Alert Mapping & Filtering, Reports
Vendors
Set up Vendor records and associate parts that can be ordered from each Vendor. Create Billing accounts and Purchase Orders.

Session: Length: 1 hour
Audience: Fleet and Operations Managers and Directors, Accounting, Finance, Billings, Parts Supervisors
Topics: Vendor Master Record Management/Information, How to Create a Vendor, Advanced Search
FASTER Technical Proposal Pg. 77

Reports
View various reports displaying the organizational performance. Reports provide timely and accurate information required to make important decisions about costs, workflow process, performance, and other vital areas of operation.

Session Length: 1 hour
Audience: Operations Manager, Fleet Director and Manager, Client FASTER Web Admin, Operations Managers, Asset Managers, Technicians if creating Work Orders Topics: Vendor Master Record Management/Information, How to Create a Vendor, Advanced Search
PHASE II: GO LIVE WEEK
Go Live Week In Person Process (Nice to Know, Need to Know, Where to Go) Length: Three 8-hour days, typically Tuesday-Thursday
FASTER Team: Implementation Management
Two 8-hours days of onsite, live, instructor-led training covering functions necessary in day-to- day fleet work, followed by one 8-hour day of field review and hands-on guidance. (each class is limited to 20 attendees)

Go Live Week, Day 1
Assets Refresher
Covers managing the fleet’s assets (vehicles and other equipment) from initial acquisition planning through disposal.

Session Length: 2 hours
Audience: Operations Manager, Fleet Director, Client FASTER Web Admin, Fleet and Operations Managers, Asset Managers, Technicians if creating Work Orders Topics: Review and Q&A from Pre-Go Live, Asset Master Record, Asset ID Standard specs (Meters, PMs, Live Cycle, etc.,) Select Asset, Reassign Asset Maintenance
Focus is on creating a work order and managing shop floor activity.

Session Length: 2.5 hours
Audience: Operations and Fleet Managers, Maintenance Supervisors, Service Writers, and Technicians if they are creating Work Orders.

Topics: Create Work Order, Create Direct Charge, Manage Shop Floor Activity, Search Issued Item.

Technician Workstation I
How to use the TWS to complete repairs.

Session Length: 2.5 hours.

Audience: Fleet Supervisor, Technicians
Topics: Technician Workstation
Final Database is Live allowing users to immediately put what they are learning in training to work. Depending on custom work and where IT is in the process, the final database may not go live until later in the week.

FASTER Technical Proposal Pg. 78

Go Live Week, Day 2
Audience: Operations and Fleet Managers, Maintenance Supervisors.

Vendors and Accounting: Set up Vendor records and associate parts that can be ordered from each Vendor. Create Billing accounts and Purchase Orders. Managing closing out of the business cycle.

Session Length: 1.5 hours
Topics: Manage Closeout Process; Create Vendor, Adding PO and Budget Account

Inventory (Parts)
Refers to Parts Inventory and Processing.

Session Length: 4 hours
Audience: Operations Manager, Fleet Manager and Director, FASTER Web Admin, Parts Supervisor, Parts Staff, Finance
Topics: Review and Q&A from Pre-Go Live, Inventory Master Record, Part ID, Stock Settings, Price Setting, etc., Ordering, Receiving, Vendor Returns, Add New Item, Search Issued Item, Reassign or Merge Item, Process Item Requests.

Fuel
Focus is on managing Asset (Vehicle) fuel transactions. Can be moved to Day 3 Session Length: 1 hour throughout Go Live Week
Audience: Operations and Fleet Managers, Maintenance Supervisors.

Topics: Managing Asset (Vehicle) fuel transactions.

Field Engagement/Floor Time
Where possible

Go Live Week, Day 3
Technician Workstation II
How to use the TWS to complete repairs.

Session Length: 2.5 hours.

Audience: Fleet Supervisor, Technicians
Topics: Technician Workstation

Field Engagement/Floor Time
Implementation Managers working closely with Fleet users as they begin using FASTER Web in their daily work to ensure concepts are understood, problems are identified, and questions are answered.

Length: 6-7 hours

NOTE:

Options for an additional Day 4 for customers that may exceed the class size, or for customizations and add-ons such as Motorpool, Customer Portal, Integrations. Also, there is an option for an additional trainer.

FASTER Technical Proposal Pg. 79

PHASE III: 90 DAY POST GO LIVE
30 Days Go-Live Status Review followed by Closeout Meeting with Learning Team Time Frame: Weekly for the first 30 days past Go Live
Length: 30 minutes
Topic: Touchpoint meetings to discuss any technical issues or support needs that have arisen in the first 30 days following Go Live.

FASTER Team: Implementation Manager and Portfolio Manager Audience: Fleet Manager, System Administrator, Project Sponsor, Business Process Owners

Project Closeout Meeting – During last Go-Live Status Review Time Frame: 30 days past Go Live
Length: 45 Minutes
Topic: Quick overview/refresher, reviewing all the training options the client has moving forward, and discuss if there are areas of need or concerns. Training options are presented and FASTER may offer 1 or 2 free modules as needed.

FASTER Team: Implementation Management, Portfolio Management and Learning Team
Note:This will be the handoff point from the Implementation Team to the Client Success Team.

Health Check
Time Frame: This will be 30 days after completion of Project Closeout Meeting/Implementation sign off. A second Health Check will be scheduled 60 days past the Implementation Sign-off.

Length: Customer completion of questionnaire, Client Service Team evaluation.

Topic: Touchpoint to evaluate any technical issues or support needs that have arisen.

The client will complete a Health Check questionnaire.

FASTER Team: Client Success
Audience: Appropriate User’s identified in Health Check Questionnaire Health Check Prescription Care
Length: Dependent upon FASTER Action items identified by Health Check meeting and questionnaire, Client Success may choose to schedule a meeting of up to 1 hour to clarify any point raised during the Health Check.

Topic: Client Success will send a follow-up email to the client letting them know which FASTER teams will be reaching out to them to provide solutions (prescription care.) Prescription care may include referral to specific Resource Central tutorials or documents, Monthly Lunch and Learns, Support follow-up or additional training.

FASTER Team: Depending upon the Health Check responses, the Client Success team will notify the appropriate FASTER teams to contact the customer with recommendations and solutions. FASTER Teams may include Learning, Implementation Manager, Support, or Product
Audience: Appropriate User’s identified by FASTER teams.

FASTER Technical Proposal Pg. 80

Documentation is built into the FASTER Web system for ease-of-use purposes. Therefore, there is no external documentation needed. FASTER Web includes context sensitive in-product help. And the UI is built with an ease of use that provides a stepped process approach.

With each release of FASTER Web, the Help documentation is updated to that version. Each time there is an upgrade, upon the first login, users are prompted to see what is new in the upgrade.

Therefore, immediately upon upgrade, users can access detailed documentation about new features. There is a section of FASTER’s secure Customer website that also provides detailed documentation for all new software features. And the in-product context sensitive Help documentation is specific to that version of FASTER Web.

FASTER Technical Proposal Pg. 81

QUALITY

CONTROL

PROCEDURES
FASTER Technical Proposal Pg. 82

FASTER has over 460 successful customer implementations in our over 40-year history. One of the distinguishing factors about FASTER Web is that it is a best of breed, purpose built FMIS (Fleet Management Information System). In addition, this means that the system implementation is very disciplined and uniform. This translates into a higher quality implementation with lower cost and risk. When your implementation project starts, a FASTER Portfolio Manager and Implementation Consultant will be assigned. There will be many other FASTER team members who will work on your implementation as well, including database developers and testers. If you have any integrations beyond a standard fuel import, FASTER’s Integrations Staff, Product Manager and Development Team Leader will also be involved.

FASTER’s implementation project is phased to make the project easier to manage for the customer. As each phase approaches, FASTER will arrange meetings for collaboration and understanding. Implementations have high visibility at FASTER, with key members of FASTER’s Management Team personally involved.

The implementation of FASTER Web requires minimum IT staff time. For example, there is only one environment required for the implementation and that is promoted to become the production environment. This environment is initially the environment where your organization will do testing and experience all training. And upon delivery of the final go-live database, this environment will be promoted to a production environment. This helps ensure quality control and makes the go- live less complex. In addition, FASTER stands up its own test environment on our servers. We perform internal testing on your data and any custom deliverables. And after go-live your license agreement permits you to stand up a temporary test environment to test any future upgrades or custom products you would have FASTER build.

Since FASTER Web is a market ready product, there is not the risk and potential confusion of attempting to use a form to validate success as there is with custom built systems. Quality is ensured with Soft Go-Live. This project phase is provided by FASTER where 100% of every item in the scope is delivered for the customer to validate in the real world (hands-on). Only after the customer has the opportunity to validate interactively to its satisfaction that full compliance is met in the Soft Go-Live environment is a Go-Live scheduled. In other words, FASTER’s implementation provides for the customer to be 100% assured that all scope is met prior to Go- Live. A related benefit of a Soft Go-Live is that User Training for the Go-Live is done using the Soft Go-Live database so that the customer’s users get the benefit of experiencing their data.

In other words, Go-Live does not occur until the customer confirms it is satisfied with all deliverables during Soft Go-Live testing. And once the customer confirms it is satisfied, FASTER does a second extraction, transfer and load (ETL) in order to ensure transaction data that the customer entered in its legacy system is extracted, transferred and loaded in the FASTER Web Database for Go-Live.

In summary, due to FASTER's focus on providing a superior implementation and support experience, customers realized greater utilization and ROI.

QUALITY CONTROL PROCEDURES
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TECHNICAL

SUPPORT
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Reference checks will confirm that FASTER's support is the best in the industry. Our systems, processes, and staff are organized to provide immediate access to technical staff from which the vast majority of inquiries provide a “one and done” experience.

Customers can interact with the Technical Support Staff by telephone, email, or through remote data link. FASTER provides a toll-free number for customer support calls.

Most support inquiries are resolved in one call while the customer is on the phone. Calls that cannot be resolved are tracked through a standard follow-up process. Performance, system maintenance and reliability details are provided in the attached FASTER MSA – Support Agreement, and Service Level Agreement.

Customers have access to FASTER’s Technical Software Support Personnel ("Software Support") during normal business hours. Normal business hours are defined as 7:30 am to 6:00 pm EST/EDT, Monday through Friday (excluding U.S. public holidays). FASTER also provides emergency phone support twenty (24) hours a day, seven (7) days a week outside of normal business hours by having support staff members on-call for Emergency FASTER Support.

Further, long-term customers will confirm that FASTER's Support Team is organized in such a way that they never reach voicemail or delay and that they get immediate access to highly trained technical staff. This is achieved because unlike competitors, FASTER does not use low-skill call centers or email-only requests.

As new releases occur, your Azure hosted environment will be upgraded off-hours to ensure there is no disruption to your work.

To ensure reliability, our testing policy and process for each Build or Release is extensive and exceeds industry standards. Testing processes include multiple regression and UAT (User Acceptance Testing) cycles, as well as release candidate production testing prior to general release to our user community.

FASTER Technical Proposal Pg. 85

DISASTER

RECOVERY
FASTER Technical Proposal Pg. 86

DISASTER RECOVERY
In FASTER's third-party cloud hosting solution, the VMs themselves are backed up with a hypervisor-based backup solution. It uses VMware snapshots to take daily point-in-time copies of the entire VM, including all virtual disks, and stores it on dedicated backup storage, which are copied offsite.

After 14 days the backups are automatically pruned. An incremental backup of the database to a local drive will occur hourly. And a full backup will occur nightly. Both the hourly and nightly full backups will be stored offsite.

In addition to the standard disaster recovery method noted above, FASTER's third-party host, Microsoft Azure, also provides a disaster recovery plan that includes a warm site at a datacenter which is remote from the site which is hosting. This plan includes an SLA of 4 hours for RTO and 30 minutes for RPO.

FASTER Technical Proposal Pg. 87

FASTER Technical Proposal Pg. 88

GENERAL AGREEMENT

TT FASTER LLC, dba FASTER Asset Solutions, hereinafter referred to as “FASTER,” and the__________________, hereinafter referred to as "Customer," agree to the following terms and conditions as detailed below and in the attached Schedules A-E (collectively, the “Agreement”), which are as follow:

Schedule A: Statement of Work
Schedule B: Software Upgrades & Support Agreement
Schedule C: Software License Agreement
Schedule D: Cloud Service Level Agreement (SLA)
Schedule E: Pricing & Payment Terms

1. FASTER Web and Custom Deliverables:
a. This Agreement may have custom deliverables, which are distinct and separate from FASTER Web. Custom deliverables, if any, will be listed in the Pricing & Payment Terms, attached as Schedule E. There are also several add-on products to FASTER Web that may be identified in Schedule E and licensed separately.

Whatever add-ons, custom deliverables and converted data are listed in Schedule E as work product will be deployed together through a “Soft Go-Live” instance. If there is additional work product that is to be delivered separately (after the initial Go-Live) that will be specifically listed in Schedule E. The Soft Go-Live instance is tested in the FASTER datacenter and then deployed to Customer’s single environment that serves as Customer’s test environment during the implementation and will become the production environment upon Go-Live. This permits Customer to perform whatever tests it deems necessary in the later environment to which it will have access. Customer having one environment through the life of the implementation that will be promoted to the production environment is a critical aspect of quality control that is a distinctly important part of the FASTER Web implementation process. b. Integrations & Business Intelligence Work Approvals & Testing:

All solutions, processes, and custom deliverables will be documented in the Statement of Work, which will be confirmed by both parties at the time of project kickoff. • Post project kickoff change orders will be documented in writing and signed by both parties to confirm agreement.

Data Conversion Testing:

If data conversion services are included in Schedule E, the following will apply:
i. FASTER will perform data validation testing.
ii. FASTER will ensure the accuracy of the data FASTER loads into Customer’s FASTER Web database against the data provided by Customer.

FASTER Technical Proposal Pg. 89

iii. FASTER will confirm Customer’s converted data meets the business rules of FASTER Web.
iv. Once FASTER has completed data validation testing internally, FASTER will provide Customer a Soft Go-Live copy of the database that contains the data FASTER loaded.
v. Customer may, at its discretion, perform any due diligence it deems necessary to validate this data.
vi. FASTER will provide data validation test cases for Customer to use free of charge.
vii. Any data defects Customer finds and reports during its Soft Go Live Data Conversion Testing that are the result of FASTER’s work will be corrected by FASTER at no charge to Customer.

2. Taxes
Prices and fees are exclusive of all federal, state, municipal, or other government, excise, sales, use, occupational, or like taxes now in force or enacted in the future and, therefore, prices are subject to an increase equal in amount to any tax FASTER may be required to collect, or pay, upon the sale or delivery of items purchased or licensed. If a certificate of exemption, or similar document, is available to exempt the sale from sales or use tax liability, Customer will provide FASTER with a copy of such certificate or document.

3. Proprietary Rights of FASTER
a. Nature of Rights and Title: Customer recognizes that all computer programs, system documentation, and other materials supplied by FASTER to Customer are subject to the proprietary rights of FASTER. Customer agrees that the programs, documentation, and all information or data supplied by FASTER, in machine-readable form are trade secrets of FASTER, are very valuable to FASTER, and that their use and disclosure must be controlled.

Title: FASTER retains title to and all intellectual property rights to all programs, documentation, information or data furnished by FASTER. Customer retains rights to the asset data related to its property, which is housed within the MSSQL database. Other aspects of that MSSQL database, such as database structure and database objects remain the proprietary property of FASTER.

Customer shall keep each and every item to which FASTER retains title free and clear of all claims, liens and encumbrances except those of FASTER. Any act of Customer, voluntary or involuntary, purporting to create a claim, lien, or encumbrance on such an item shall be void.
b. Restrictions on Customer Use: The computer programs and other items supplied by FASTER hereunder are for the sole use of Customer and Customer’s employees/agents.

FASTER Technical Proposal Pg. 90

i. Competitive Uses: Customer agrees that it will not directly or indirectly lease, license, sell, offer, negotiate, or contract to provide any software similar to that supplied hereunder to any third party. This clause, however, will not prohibit Customer from acquiring, for its own use, software from third parties. Customer agrees that it will not:

1. Copy or duplicate, or permit anyone else to copy or duplicate, any physical or electronic version of the programs, databases, documentation, or information furnished by FASTER (other than for internal backup purposes).

2. Create or attempt to create, or permit others to create or attempt to create, by reverse engineering or object program or otherwise, the source programs, or any part thereof, from the object program or from other information made available under this Agreement (whether oral, written, tangible, or intangible). Customer may copy for its own use documentation and any other materials provided by FASTER.

3. Modify or permit others to modify the system’s database structure. Any such modifications will void FASTER’s warranties and FASTER’s obligation to provide Software Upgrades and Support pursuant to Schedule B.
ii. Demonstrations. Due to the proprietary nature of FASTER Web, Customer agrees not to demonstrate or show FASTER Web to any competitors, or consultants that work with competitors, of FASTER.
c. Transfer/Expansion of Rights
Customer’s rights to use the programs, documentation, and other materials supplied by FASTER under this Agreement shall not be assigned, licensed, or transferred to a successor, affiliate or any other person, firm, corporation, or organization voluntarily, by operation of law, or in any other manner without the prior written consent of FASTER, which shall not be unreasonably withheld.
d. Equitable Relief
If Customer attempts to use, copy, license, or convey the items supplied by FASTER hereunder in a manner contrary to the terms of this Agreement or in competition with FASTER or in derogation of FASTER’s proprietary rights, whether these rights are explicitly herein stated, determined by law, or otherwise, FASTER may, in addition to other remedies available to it, seek equitable relief enjoining such action. e. Binding Effect & Definitions
Customer agrees that this Agreement binds the named Customer and each of its employees, agents, representatives, and persons associated with it. This Agreement further binds each affiliated organization and any person, firm, corporation, or other organization with which Customer may enter a joint venture or other cooperative enterprise. The term employee means individual on whose behalf Customer withholds income taxes or makes contributions under the federal insurance contributions act or similar statutes in other nations.

5. Exclusion of Incidental, Consequential and Certain Other Damages FASTER Technical Proposal Pg. 91

Neither FASTER nor its suppliers shall be liable for any special, incidental, indirect, punitive or consequential damages arising out of the use of or inability to use the FASTER software or its associated support services, or the provision of or failure to provide support services under this Agreement.

6. Limitation of Liability
Customer agrees that FASTER’s liability to Customer or any third party due to negligent professional acts, errors or omissions or breach of contract by FASTER will be limited to an aggregate of FASTER’s total fees.

7. Confidential Information
“Confidential Information” means any software provided by FASTER to Customer under this Agreement, the logon identifiers and passwords provided to Customer and its authorized users, materials marked confidential by Customer or FASTER and any other information conveyed under this Agreement in writing or orally that is designated confidential or by the circumstances in which it is provided reasonably would be considered confidential. Each party acknowledges and agrees that:
(a) the Confidential Information constitutes trade secrets of the party owning such Confidential Information; (b) it will use Confidential Information of the other party solely in accordance with the provisions of this Agreement; and (c) it will not disclose, or permit to be disclosed, the Confidential Information of the other party to any third party without the disclosing party’s prior written consent. Each party will take all reasonable precautions necessary to safeguard the confidentiality of the other party’s Confidential Information including, at a minimum, those precautions taken by a party to protect its own Confidential Information of a similar nature, which will in no event be less than a reasonable degree of care. Confidential Information will not include information that is: (a) publicly available through no fault of the receiving party; (b) already in the other party’s possession and not subject to a confidentiality obligation; (c) obtained by the other party from any source without breach of any obligation of confidentiality; or (d) independently developed by the other party without reference to the disclosing party’s Confidential Information. Either party may disclose such Confidential Information as is required to be disclosed by order of a court or other governmental entity, provided reasonable notice is given to the party owning such Confidential Information so that such party may challenge the disclosure or obtain a protective order or other equitable relief. The obligations in this section as to Confidential Information shall continue for a period of five years following termination of this Agreement, including all renewal terms.

8. Term and Termination
The initial term of this Agreement shall be for five years from the Effective Date. After expiration of the initial term, Annual Software and Support (as outlined in Schedule B) shall automatically renew for successive one-year periods unless either party provides written notice of non-renewal at least 60 days prior to commencement of the applicable renewal term. The costs for Annual Software and Support in this Agreement will increase annually by the Consumer Price Index for the United States as published by the Bureau of Labor Statistics of the United States Department of Labor (capped at no more than 6% annually), or, if specified, by the amount identified in the pricing quotation. The parties will work in good faith to allow for each party to unwind this relationship if termination occurs.
a. Termination by FASTER
FASTER Technical Proposal Pg. 92

FASTER shall have the right, upon notice to Customer, to terminate this Agreement if: (a) Customer fails to pay FASTER any amount due hereunder and such failure to pay is not cured within 30 days following FASTER’s notice to Customer of such breach; (b) Customer is in material breach of this Agreement, provided such breach is not cured by Customer within 30 days following FASTER’s notice to Customer of such breach; or (c) Customer (i) terminates or suspends its business activities; (ii) makes an assignment for the benefit of creditors, or becomes subject to direct control of a trustee, receiver or similar authority; or (iii) becomes subject to any bankruptcy or insolvency proceeding under federal or state statutes.
b. Termination by Customer
Customer will have the right, upon notice to FASTER, to terminate this Agreement if (a) FASTER is in material breach of this Agreement and FASTER fails to remedy such material breach within 30 days of its receipt of such notice; or (b) FASTER (i) terminates or suspends its business activities; (ii) makes an assignment for the benefit of creditors, or becomes subject to direct control of a trustee, receiver or similar authority; or (iii) becomes subject to any bankruptcy or insolvency proceeding under federal or state statutes. c. Early Termination
Customer recognizes that pricing consideration is given for multi-year term agreements. In the event that Customer elects to cancel the Agreement without cause prior to the completion of the initial term, Customer agrees to pay 85% of the unbilled portion of the Agreement for the remaining term.

9. General
a. Agreement Modifications
This Agreement can be modified only by a written agreement duly executed by persons authorized to sign agreements on behalf of Customer and of FASTER. Any variance from the terms and conditions of this Agreement in any order or other written notification from Customer will be of no effect unless agreed to in writing by FASTER. b. Entire Agreement

This Agreement constitutes the entire agreement among the parties, and any prior understanding or representation of any kind preceding the date of this Agreement shall not be binding on any party except to the extent incorporated in this Agreement. c. No Other Warranties outside of this Agreement

EXCEPT FOR THE EXPRESS WARRANTIES STATED IN THIS AGREEMENT, FASTER DISCLAIMS

ALL WARRANTIES WITH REGARD TO THE FASTER PRODUCT SOLD HEREUNDER, INCLUDING

ALL IMPLIED WARRANTIES OF MARKETABILITY AND FITNESS AND ALL OBLIGATIONS OR

LIABILITIES ON THE PART OF FASTER FOR DAMAGES INCLUDING, BUT NOT LIMITED TO,

CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN CONNECTION WITH, THE USE OR PERFORMANCE OF THE SYSTEM.

FASTER Technical Proposal Pg. 93

d. Severability
If any provision or provisions of this Agreement shall be held to be invalid, illegal, or non- enforceable, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.
e. Force Majeure
Neither party shall be liable in damages or have the right to terminate this Agreement for any delay or default in performing hereunder if the delay or default is caused by conditions beyond its control including, but not limited to, Acts of God, government restrictions, wars, insurrections, pandemics or any other causes beyond the reasonable control of the party whose performance is affected.
f. Limitation Period (3 years)
No action, regardless of form, arising out of this Agreement may be brought by either party more than three (3) years after the cause of action has arisen, or, in the case of non- payment, more than three (3) years from the date of the last payment. g. Asset Count

FASTER reserves the right to periodically and reasonably confirm Customer’s Standard Active Asset and Non-Standard Active Asset counts. Customer will reasonably cooperate with FASTER in the asset count confirmation process. Should those counts exceed the number of active assets licensed by Customer, FASTER reserves the right to bill Customer for those excess assets at the applicable additional asset rate noted in Customer’s Statement of Work (SOW), Pricing & Payment Terms.
h. Public Agencies
With FASTER’s approval, this Agreement may be extended for use by other municipalities and government agencies of any state. Any such usage by other municipalities and government agencies must be in accord with the ordinance, charter, and/or rules and regulations of the respective political entity. Special discount(s) provided to Customer will not necessarily apply to other customers. Customer does not accept any responsibility or involvement in the purchase orders or contracts issued by other public agencies. i. Governing Law
This Agreement will be governed by the laws of the Commonwealth of Virginia. Customer acknowledges that it has read this Agreement, understands it, and agrees to be bound by its terms and conditions. Further, Customer agrees that it is the complete and exclusive statement of the agreement between the parties, which supersedes all proposals or prior agreements, oral or written, and all other communications between the parties relating to the subject matter of this Agreement.

FASTER Technical Proposal Pg. 94

AGREED TO:

Customer: TT FASTER LLC DBA FASTER Asset Solutions:

By: _________________________________ By: _________________________________ Title: _______________________________ Title: ________________________________ Date: ____________________________ Date: _____________________________

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Schedule A: Statement of Work

1. SERVICES
a. Orders for Services.
i. FASTER will provide and make the Services available to Customer in accordance with the terms and conditions of this Agreement and any applicable written Quote signed by all parties, which becomes an Order.
ii. In the event of a conflict between the terms of this Agreement and the terms of an Order, the terms of this Agreement will govern to the extent of the conflict unless the Order expressly states that it is intended to modify the conflicting terms of this Agreement, in which case the terms of the Order will govern to the extent of the conflict.
b. Professional Services.
i. If specified in an Order, FASTER will provide Professional Services to Customer in accordance with this Agreement and the applicable Order.

1. Data Extraction Support Services – optional add on service to support Customer with data extraction, mapping, and database population from existing database to FASTER Web MSSQL staging database. ii. FASTER will own any improvements, enhancements, configurations, or other derivative works to the Cloud Services made by FASTER in connection with the Professional Services.
c. Training Services.
i. FASTER shall provide training services via live, instructor led web-based internet sessions, live in person sessions, and via collateral materials for self-directed customer training. All training options shall include the instructional materials provided.
ii. Training may include some or all of the following training; supervisory and administrative functions, technicians, train the trainer, operators, and other identified customer representatives.
iii. All quotes for training options and/or combinations will be delivered in writing and only executed with Customer’s authorized signature. Onsite training is recommended at key intervals based on customer need and/or deployment complexity. FASTER will provide quotes for onsite training as requested and/or as recommended at FASTER’s then-current rates (unless specified in an Order. otherwise) plus travel expenses, which include airfare, ground transportation, parking, lodging, per diem, and administrative expenses. d. Implementation/Configuration Services.
i. FASTER shall provide Customer with account setup information within fourteen (14) days of the effective date of Order.
ii. To permit FASTER to perform historical data import, Customer shall provide FASTER with any requested configuration information and a copy of the Customer FASTER Win database and/or other external database as applicable.

This typically is provided within twenty (20) business days of the applicable Order’s effective date, or at a date mutually agreed upon within the project plan.
e. Custom Work
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i. This Agreement may have custom work product, which is distinct and separate from the FASTER Web services and software. Custom work, if any, will be listed in Schedule E, or within a subsequent order document.
ii. There are also several software products that are licensed separately.

Therefore, if the product is not specifically listed in Schedule E, no license rights are conveyed.

2. PROJECT MANAGEMENT.
a. Project Managers.
i. Each party shall, throughout the Term, maintain within its organization a project manager to serve as such party's primary point of contact for day-to-day communications, consultation, and decision-making regarding the Services. ii. Each such project manager shall be responsible for providing all day-to-day consents and approvals on behalf of such party under this Agreement. iii. Customer’s project manager will assist with scheduling and coordinating training sessions and other requests Customer may have for the Services. iv. Each party shall ensure its project manager has the requisite organizational authority, skill, experience, and other qualifications to perform in such capacity. b. Delays in Performance.
i. FASTER shall not be deemed in breach of its obligations under this Agreement or otherwise liable if FASTER’s performance of its obligations under this Agreement is prevented or delayed by the unavailability of Customer’s data, to include, but not be limited to, an existing FASTER Win database or other existing database. ii. Additionally, FASTER will not be considered in breach of its obligations due to Customer delays with respect to configuration decisions, training scheduling, assigned project task completion, differences in the descriptions of the fleet as provided by Customer, or any other act or omission of Customer, its project manager, or any other of its agents, subcontractors, consultants or employees. iii. FASTER’s obligation to perform will be extended by the same number of days as Customer’s contingent action is delayed plus additional coordination time that results from these delays.
iv. FASTER will always work to minimize delays and partner with the Customer to address solutions if and when these situations occur.

3. FASTER Web Application
a. One instance of the FASTER Web application with one database is included. b. Unlimited user access (named accounts) is included.
c. FASTER Fleet Management Dashboard includes 8 Key Performance Indicator (KPI) Charts, as Module landing page charts.
d. MODULES
i. Assets
ii. Inventory
iii. Maintenance
iv. Fuel
v. Accounting
vi. Vendors
vii. Reports
e. Technician Workstation
f. Customer Portal

4. SELECTED (OPTIONAL) SOFTWARE COMPONENTS
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a. Selected software add-on components as indicated in the Order. b. Selected components are not included in the standard FASTER Web Application and are priced separately for initial and ongoing recurring fees.

5. Application Programming Interface (API) (OPTIONS)
a. Communication protocol that allows communication between FASTER Web and specifically identified application. Includes all required definitions and protocols to communicate with external application as identified. Includes updates to the API if required due to definition or protocol changes.
i. Integrations Web Service API to retrieve, create, update, and delete API data is included with any purchased API. The Integrations Web Service returns setting values from the integration console and captures the execution history by status.
ii. Health Web Service API included with any purchased API option. Confirms user authentication and communication success, and provides diagnostics information for troubleshooting communication activity. b. Maintenance Repair API
i. Retrieve work order and direct charge repair information from FASTER Web c. Asset Alerts API
i. Retrieving and creating alerts from telematics vendor for assets in FASTER Web once per hour.
ii. Create one or more alerts for an asset or a collection of alerts for an asset in FASTER Web.
d. Asset Locations Web Service API
i. Create GPS location record for an Asset in FASTER Web from an external automated vehicle location/GPS vendor.
ii. One or more new location records are created once per hour per asset. e. Inventory Orders and Invoices API
i. Import invoices into FASTER Web based on received date ii. Import orders and line items by status and date
iii. Import orders and line items by Vendor Name, Vendor Code, and Purchase Order Number
iv. Create orders and order lime items (optional parameter) v. Deletes orders and order line items.
f. Inventory Item Request Web Service API
i. Retrieve item requests and create item request messages. ii. Item requests include Storeroom, Begin and/or End Date and Offset iii. Item Request Messages for technician include Item Request Identifier (unique), Message Subject, Message Body
g. Asset Meter Readings Web Service API
i. Create meter readings for each asset in FASTER Web daily per asset from external vendor data feed.
h. Purchase Orders Web Service API
i. Import one or more Purchase Orders that match the given Vendor Names, Vendor Codes and Purchase Order Numbers.
ii. Create one or more purchase orders and budget line items for purchase orders. i. Process Billing Automation Web Service API
i. Auto create date specific billing statement in FASTER Web j. Asset Birth Certificate Web Service API
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i. Retrieves and updates Assets in FASTER Web.
ii. Parameters include current Asset Status, date, VinSerial, License, Asset Number, and Organization.

6. Integrations (OPTIONS)
a. Asset Alerts Import
i. Import telematics alerts such as, but not limited to, Diagnostic Trouble Codes (DTC), fault codes, inspection comments from external vendors. b. Asset Locations Import
i. Latitude and longitude GPS data points imported from Automated Vehicle Locator system and displayed on FASTER Web’s map
ii. Fixed location and ignition status at time of import to be used to track parked vehicle locations.
iii. Requires vendor provided flat file that contains all required data or FASTER Web can fetch data via an APIs using SOAP-based web services or RESTful-based APIs c. Asset Meter Readings Import
i. Import cumulative asset meter readings available from vendor into FASTER Web.
ii. Supported meter types that may be imported include Miles, Hours, PTO, Engine Idle Hours, etc.
iii. FASTER Web can fetch meter data from external vendor APIs using SOAP-based web services or RESTful-based APIs. Flat files with conforming data structure can be imported as well.
d. Single Vendor Fuel Import
i. Import fuel usage data by asset from a Fuel System Vendor (FSV). ii. Live production export flat files including the complete disbursement transaction data from Fuel System Vendor are required for import. e. Fuel Dispenser Integration
i. Allows FASTER Web users to track the individual fuel site and/or dispenser source.
ii. Allows configuration to track Inventory Items so fuel imports deplete quantity from inventory.
f. VIN Decoder
i. Scan or manually enter a VIN into FASTER Web Create Asset and Select Asset processes.
ii. VIN decoded by the National Highway and Transportation Safety Administration (NHTSA).
iii. Automatically creates Table Look Up values, such as Make, if the value provided by NHTSA is not in FASTER Web.
iv. Decoded VINS trigger import of the following fields and pre-populate in FASTER Web “Create New Asset” function.

1. Vehicle Make, Vehicle Model, Year, Drivetrain, Engine v. Decoded NHTSA values not already in the system will automatically be added to the appropriate field list in Setup when saving the asset. vi. NHTSA values are checked to confirm active status in FASTER Web.

7. Modules (OPTIONS)
a. Barcoding Add On
i. Software to scan and print 2D or Symbiology – Code 128 barcodes b. Alert Filtering and Mapping Add On
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i. Automatically create pending repairs or service items ii. Automatically send text or email custom notifications. iii. Assign custom descriptions to alerts from vendor provided XML file iv. Optional alert description reference mapping to SAE (Society of Automotive Engineers) codes with SAE subscription.
c. Dashboard Add On
i. Separate module with user definable views and settings ii. 12 additional KPI (Key Performance Indicators) Charts d. FASTER Web Inventory Import Utility (IIU)
i. Interface that enables the issuance of parts and credits to FASTER Web work orders.
ii. Supports import of Inventory (parts) data from parts or fluid vendor. iii. IIU is incorporated directly in FASTER Web Integrations Module iv. Configuration is done within the FASTER Web Integrations Module, results are imported directly into the module.
v. Scheduling frequency of import as often as every five minutes. vi. Data is retrieved via an external vendor provided comma separated value (CSV) flat file from a designated file location or SFTP site. e. Web-Based MotorPool Module
i. Software package to manage Asset Sharing, Asset Rentals and Asset Reservations for both attended and unattended motor pools ii. Unlimited user access (named accounts)
iii. Workflow processes to manage customer and end user interaction, rate structures, multiple motor pool locations, and consolidated billing. f. Key Box Integration
i. Required to integrate keybox hardware with FASTER MotorPool module.

Includes keyfob tracking, dispatch and reservations without requiring an onsite attendant.

8. Exports (OPTIONS)
a. Asset Alert Results Export
i. Utility to export alerts from FASTER Web by status fixed or cleared status. ii. Fixed Alert exports include Alert Status, Alert Code, Alert Description, Asset Number, VIN/Serial, Maintenance Shop, Maintenance Shop Description, Work Order, Repair Description, Technician Name, Date/Time Completed iii. Cleared Alert exports include Alert Status (Cleared), Asset Number, VIN/Serial, Alert Code, Alert Description, Date/Time Cleared
b. Asset Birth Certificate Export
i. Utility to provide initial and ongoing data for new and updated assets related to:
asset identification, acquire/dispose, engines, fuel types, and meters for consumption by external solutions.

9. Data Services (OPTIONS)
a. Data Extraction Mapping Tools
i. Option 1: Pre-designed MS Excel data mapping template ii. Option 2: MSSQL Staging Database provided for mapping and populating existing data for migration
b. Level 1 Data Conversion and Testing
FASTER Technical Proposal Pg. 100

i. Data conversion from existing database to FASTER Web database. Includes Asset/Equipment Birth Certificates, Parts Birth Certificates, Vendor Birth Certificates, Employees/Users Records.
ii. Data Validation testing conducted to confirm data conversion integrity. c. Level 2 Data Conversion and Testing
i. Data conversion from existing database to FASTER Web database. Includes Fuel Transaction Details and Work Order Transaction Details
ii. Data Validation testing conducted to confirm data conversion integrity. d. Level 3 Data Conversion and Testing
i. Data conversion from existing database to FASTER Web database. Includes Inventory Orders/Receipt Transaction Detail, Chart of Accounts ii. Functional stability testing conducted to ensure no data conflicts with FASTER Web table structure.
iii. Data Validation testing conducted to confirm data conversion integrity.

10. Implementation/Pre Go-Live Training Modules – training modules are continually enhanced and updated, examples of these modules are found below.
a. Maintenance Management Overview
b. System Configuration for FASTER Web system settings
c. Training Plan and Schedule for specific system users and job functions. d. Live System Management Webinars: Assets, Inventory, Maintenance, Vendors, Reports, and Dashboards.

11. Go Live Training
a. Typically delivered on site during the first week FASTER Web is deployed and fully implemented.
b. Full system review followed by comprehensive sessions covering Setup of Users and Permissions; Inventory; Maintenance, Creating Work Orders; Fuel; Accounting; Vendors; Reports; and Technician Workstation.

12. Post Go-Live Training (OPTIONS)
a. Users are invited to attend scheduled FASTER Q&A topic focused sessions to get questions answered, learn best practices, and sharpen their FASTER Web skills. These are available for no additional charge for 12 months after Go-Live. b. Add on programmed training packages are available at scheduled intervals (i.e., quarterly, semi-annually, and annually) after Go-Live. These packages include review and reinforcement, advanced specialty training, and new employee introductory training modules. Training packages are conducted both remotely and in person as required.
c. New manager training program modules are available to introduce Customer new hire management to the FASTER Web solution and provide understanding of the tools, capabilities and reporting analytics to replacement management personnel.

FASTER Technical Proposal Pg. 101

Schedule B: Software Upgrades & Support Agreement

1. Software Upgrades & Support will consist of: (i). Upgrades to the FASTER Web software and custom deliverables listed in any Statement of Work; (ii). Correction of defects to keep the software in conformance with the applicable user documentation; and (iii). Support listed in Section 4.

2. Software Upgrades:
a. Software upgrades are regularly scheduled and implemented by FASTER to all customers with current Software Upgrades & Support Agreements (i.e., it cannot have expired).

After the initial term, Software Upgrades & Support will automatically renew unless Customer cancels per the termination provisions identified herein. Software Upgrades & Support provides the following upgrade benefits:
i. Upgrades to FASTER Web: Each new version release is included under this Agreement.
ii. Upgrades to Add-on Products and Customizations: All Add-on Products and customizations will be upgraded to function with new versions of FASTER Web.

3. Software Defects: Software Upgrades & Support covers issues or problems that are the result of verifiable, replicable errors (FASTER will use all reasonable means to verify and replicate) in the software ("Verifiable FASTER Defect"). An error will be a Verifiable FASTER Defect only if it constitutes a material failure by the software to function in accordance with the applicable software documentation. This documentation encompasses FASTER Web, and, if custom deliverables are included in Schedule E, the associated detailed Requirements Document.

4. FASTER Software Support Coverage and Policies
Overview
FASTER Support Services are set forth in this Software Upgrades & Support Agreement. During the term of this Agreement, FASTER will provide the following support services if the Licens ed Software does not operate substantially in accordance with the documentation. Support will be handled via phone, email, and the internet when FASTER support personnel are not at Customer’s site. The infrastructure for this plan is a request tracking system used to facilitate the process of tracking and resolving customer needs and issues. Every service request is logged into the system and is ac cessible by FASTER support representatives.
• Full-service support hours are weekdays from 7:30 AM – 6:00 PM Eastern Time , except for holidays.
• On call support personnel are available 24/7/365 to handle Urgent and High severity issues outside of standard business hours.
• All support cases are entered in the FASTER tracking system, assigned a case number, and documented via email with a response and case number sent to Customer.

FASTER Technical Proposal Pg. 102

Assignment of Service Request Severity
When Customer has opened a service request and reaches customer support, the FASTER associate will assess the severity of the request based on Customer's description of the issue.

Table 1 below describes the definitions used in identifying and assigning a severity level to Customer's reported issue for the FASTER Web cloud-based solution.

Severity Level Criteria
Urgent
• Customer's production system is down due to an issue with a FASTER product. • FASTER product is unusable resulting in total disruption of work or other critical business impact.
• No workaround is available
High
• Major feature/function failure
• Operations are severely restricted
• A workaround is available
Medium
• Minor feature/function failure
• Product does not operate as designed, minor impact on usage, acceptable workaround deployed
Low
• Minor issue
• Documentation, general information, enhancement request, etc.

Response and Resolution Targets
FASTER Support response and resolution targets are described below:

Response: When FASTER Customer Support receives a support request, a support engineer will provide feedback to Customer that the request has been logged and assigned to the appropriate resource. The support team will work as efficiently as possible with Customer to ensure a clear understanding of the issue, and, where applicable, attempt to reproduce or identify from the system log the issue.

FASTER offers the option to submit support requests in three ways : via our web portal, direct email to [email protected], or via our phone support line.

Severity
Level
Target
Response
Target
Resolution
Solution (1 or more of the following)
Urgent 1 Business
Hour
Within 4 hours
from actual
response
• Satisfactory workaround is provided
• Product patch is provided
• Fix incorporated into future release
• Fix or workaround incorporated into Solution
Library
High 4 Business
Hours
Within 36 hours
from actual
response
• Satisfactory workaround is provided
• Product patch is provided
• Fix incorporated into future release
FASTER Technical Proposal Pg. 103

• Fix or workaround incorporated into Solution
Library
Medium 1 Business Day Within 5
Business Days
• Answer to question is provided
• Satisfactory workaround is provided
• Fix or workaround incorporated into Solution
Library
• Fix incorporated into future release
Low 1 Business Day Within 10
Business Days
• Answer to question is provided through FAQ,
Knowledge Base, or through trained customer
subject matter experts (SME)
• Fix or workaround incorporated into Solution
Library

Assignment of Service Request Status
When a customer contacts FASTER Customer Support and requests help to resolve a question or an issue, a service request is opened. The following table describes the possible status that may be assigned to a service request.

Status Criteria
Open/In-Process A service request has just been submitted. It may be assigned to an individual or a queue. FASTER has responded to Customer regarding receipt of the service request and is actively pursuing a resolution.

Waiting on
Customer
FASTER is not actively working on the resolution of the service request.

Generally, this is due to information pending from the submitter of the service request to be able to clearly understand, have the ability to reproduce or identify from the system log the issue at hand. However, service requests may be put on hold for other reasons as well.

Active FASTER has identified the issue and is actively working on a resolution, but the issue requires additional activities, such as, but not limited to, development, integration, third -party discussions, and additional Customer department interaction. FASTER will regu larly provide status updates and expected resolution timelines to the customer.

Closed Closed status reflects that:
• Customer and FASTER agree that a satisfactory resolution has been provided, or
• Customer understands that there is not a solution to the issue at hand, and the issue is not a result of a product defect, or
• FASTER has made multiple attempts to contact Customer that opened the log and Customer has not responded.

Electronic service requests (Web, e -mail) may be closed when FASTER Professional Services has provided an electronic reply with a high degree of confidence that the reply will resolve the issue or answer the question.

Networking, hardware and installed software at the site are the sole responsibility of Customer and are not covered in Support Services. Customer misuse or unauthorized use of Licens ed Software or Mobile Modules also is not covered in Support Services.

FASTER Technical Proposal Pg. 104

5. Training is provided as requested by Customer. Options for training include initial “Go-Live Training,” remote, web-based training, regional training sessions, progressive system administrator training, and onsite, in person training. Each option will be quoted, in writing, for Customer’s review. Once accepted, the account management team will coordinate scheduling at the earliest mutually acceptable date.

6. Customer’s Responsibilities:
a. Customer’s representative(s) must be qualified and authorized to communicate all necessary information.
b. Customer accepts sole responsibility for any compatibility problems between the FASTER Web software and any other application software or non-current software programs not maintained or supported by FASTER.
c. Provide all relevant information and supporting details necessary to clarify support issue(s).

Term:

A lapse in Software Upgrades & Support is defined as non-payment for 60-days. Customers who enter delinquent status may be subject to suspension of some or all services, including, but not limited to support, product updates, or access to cloud-based services. Removal of delinquent status will be at FASTER’s discretion and may require a penalty payment and/or increase in recurring service costs.

A customer may, at any time, license other FASTER software that will also have a Software Upgrades & Support fee. There will be an additional Software Upgrades & Support fee due at the time of licensing the additional software based on the associated licensing fee. Recurring service fees may be pro-rated to reflect term agreement pricing as is applicable.

FASTER Technical Proposal Pg. 105

Schedule C: Software License Agreement

1) Scope of License
a) Grant:

Subject to and conditioned on Customer’s compliance with the terms and conditions of this Agreement, FASTER grants Customer a personal, non-exclusive, non-transferable, non-sublicensable, limited license for its Authorized Users to use the Licensed Software on behalf of Customer solely during the subscription term set out in Schedule E: Pricing & Payments Terms (including all orders and/or addenda accepted following execution of this Agreement, which shall be incorporated automatically into Schedule E at the time of acceptance) and for Customer’s internal business purposes in accordance with the Documentation. Under the foregoing license, Customer may either (a) install and/or host the Licensed Software on FASTER’s hosting provider’s hardware, as agreed by the Parties in Schedule E; (b) install and/or host the Licensed Software on Customer’s, or its designated contractor’s, hardware and in the number of copies of the Licensed Software permitted in Schedule E (or other licensing metric set forth therein, as applicable); or (c) any combination of the foregoing (a) and (b).
b) Limitations. Customer shall not, and shall require its Authorized Users not to, directly or indirectly: (a) use (including make any copies of) the Licensed Software or Documentation beyond the scope of the license granted; (b) provide any other person or entity, including any subcontractor, independent contractor, affiliate or service provider of Customer, with access to or use of the Licensed Software or Documentation; (c) modify, translate, adapt or otherwise create derivative works or improvements, whether or not patentable, of the Licensed Software or Documentation or any part thereof; (d) combine the Licensed Software or any part thereof with, or incorporate the Licensed Software or any part thereof in, any other programs other than as contemplated by Schedule E or by the Documentation; (e) reverse engineer, disassemble, decompile, decode or otherwise attempt to derive or gain access to the source code of the Licensed Software or any part thereof; (f) remove, delete, alter or obscure any trademarks or any copyright, trademark, patent or other intellectual property or proprietary rights notices provided on or with the Licensed Software or Documentation, including any copy thereof; (g) copy the Licensed Software or Documentation, in whole or in part, other than as permitted by this Agreement; (h) rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer or otherwise make available the Licensed Software, or any features or functionality of the Licensed Software, to any third party for any reason, whether or not over a network or on a hosted basis, including in connection with the internet or any web hosting, wide area network (WAN), virtual private network (VPN), virtualization, time-sharing, service bureau, software as a service, cloud or other technology or service; (i) use the Licensed Software or Documentation in violation of any Law, regulation or rule; or (j) use the Licensed Software or Documentation for purposes of competitive analysis of the Licensed Software, the development of a competing software product or service or any other purpose that is to FASTER’s commercial disadvantage.

FASTER Technical Proposal Pg. 106

2) SaaS Services.

a) Access. Subject to and conditioned on Customer’s compliance with the terms and conditions of this Agreement, FASTER will provide Customer’s Authorized Users a personal, non-exclusive, and non-transferable right to access and use the Licensed Software on behalf of Customer solely during the subscription term set out in Schedule E and for Customer’s internal business purposes in accordance with the Documentation.

FASTER shall host the Licensed Software on FASTER’s hardware, during the Access Term, as agreed by the Parties in this Agreement.
b) Acknowledgment. Customer acknowledges and agrees that this Agreement and the rights provided pursuant to this Section 2 is a services agreement and FASTER will not be delivering copies of the Licensed Software to Customer or its Authorized Users as part of the SaaS Services.
c) Proprietary Rights. Customer acknowledges and agrees that the Licensed Software and any necessary software used in connection with the services provided under this Agreement contain proprietary and confidential information that is protected by applicable intellectual property and other laws. Customer further acknowledges and agrees that the content or information presented to the Customer through the services provided pursuant to this Agreement may be protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws. Except where expressly provided otherwise by FASTER, nothing in this Agreement or Documentation shall be construed to confer any license to any of FASTER’s intellectual property rights, including, but not limited to, the Licensed Software, whether by estoppel, implication, or otherwise.
d) Limitations. Customer shall not, and shall require its Authorized Users not to, directly or indirectly: (a) use (including make any copies of) the Licensed Software or Documentation beyond the scope of the access and use granted; (b) provide any other person or entity, including any subcontractor, independent contractor, affiliate or service provider of Customer, with access to or use of the Licensed Software or Documentation; (c) modify, translate, adapt or otherwise create derivative works or improvements, whether or not patentable, of the Licensed Software or Documentation or any part thereof; (d) combine the Licensed Software or any part thereof with, or incorporate the Licensed Software or any part thereof in, any other programs other than as contemplated by Schedule E and the Documentation; (e) reverse engineer, disassemble, decompile, decode or otherwise attempt to derive or gain access to the source code of the Licensed Software or any part thereof; (f) remove, delete, alter or obscure any trademarks or any copyright, trademark, patent or other intellectual property or proprietary rights notices provided on or with the Licensed Software or Documentation, including any copy thereof; (g) copy the Licensed Software or Documentation, in whole or in part; (h) rent, lease, lend, sell, license, assign, distribute, publish, transfer or otherwise make available the Licensed Software, or any features or functionality of the Licensed Software, to any third party for any reason, whether on a network or on a hosted basis, including in connection with the internet or any web hosting, wide area network (WAN), virtual private network (VPN), virtualization, time- FASTER Technical Proposal Pg. 107

sharing, service bureau, software as a service, cloud or other technology or service; (i) use the Licensed Software or Documentation in violation of any Law, regulation or rule; or (j) use the Licensed Software or Documentation for purposes of competitive analysis of the Licensed Software, the development of a competing software product or service or any other purpose that is to FASTER’s commercial disadvantage.

3) The term of this license or subscription will, unless written notice of termination is given at least 60 days prior to the end of the then-current term, automatically renew at the end of each term for a subsequent term equal in duration to the original term.

4) Environment:

Customer understands that it may use the Licensed Software in a single environment. In this Agreement, an “environment” is defined as a single installation (instance) of the Licensed Software and one FASTER Web database.

a) SINGLE FASTER TEST/PRODUCTION ENVIRONMENT: In order to minimize costs, as well as control quality and reduce risk, there will only be one environment through the implementation process. This environment, upon installation and during implementation will be the test environment on which all tasks (system overview, configuration, testing, training, etc.) will be performed. Upon loading a final Go-Live database, this test environment will then be promoted to become the production environment.
b) OTHER TEST OR DEVELOPMENT ENVIRONMENT/S: Customer may request a separate test or development environment for other purposes (e.g., during the implementation or after Go-Live) with the additional license and annual support fees outlined in Schedule E.
5) Software Modifications:

Customer may not modify the Licensed Software, including, but not limited to, reverse engineering of any component of the Licensed Software in order to perform any such modifications. Should Customer violate this provision, all warranties associated with the Licensed Software are null and void.

FASTER Technical Proposal Pg. 108

Schedule D: Cloud Service Level Agreement (SLA)

1. Administration:

FASTER will issue to Customer’s designated “Administrator” an individual logon identifier and password (“Administrator’s Logon”) for purposes of Customer administering the FASTER Web software. Using the Administrator’s Logon, the Administrator shall assign each remaining Authorized User a unique logon identifier and password and assign and manage the business rules/permissions that control each such Authorized User’s access to the FASTER Web software. Customer shall use commercially reasonable efforts to ensure that each Authorized User will: (a) use a logon identifier to access all areas of the system and not allow the system to be accessed without a logon identifier; (b) not disclose his/her logon identifier to any person or entity; (c) not permit any other person or entity to use his/her logon identifier and (d) use the FASTER Web software solely in accordance with the terms and conditions of this Agreement.

2. Database Backups
An incremental backup of the database to a local drive will occur hourly. And a full backup will occur nightly. Both the hourly and nightly full backups will be stored offsite.

3. Database Rights and Access:

3.1 Data Rights: Customer maintains full rights to its data contained in the database upon termination of this Agreement.

3.2 Access to Database: Unless Customer purchases the optional “Database Access,” Customer will not have access to the database or database server (e.g., to run queries directly against the database). However, Customer will have access to download a copy of the database backup file on a regular basis. In addition, through the user interface of FASTER Web, Customer will have access to the business intelligence built into FASTER Web to search data, run reports and view data in dashboards.

4. Cloud Service Level Agreement:

4.1 Availability: FASTER shall maintain a datacenter adequate to make FASTER software available to Customer twenty -four (24) hour per day, seven (7) days per week (excluding scheduled maintenance) with service availability of not less than 99.9% (the “Service Level Commitment”) calculated as specified below.

4.1.1 Formula. The FASTER software will, subject to the exceptions listed below, be available for a percentage of each calendar month at least equal to the Service Level Commitment . The availability of the FASTER software for a given month will be calculated according to the following formula (referred to herein as the “Availability”):

Where: Total minutes in the month = TMM
Total minutes in the month the Service is unavailable = TMU And: ((TMM-TMU) X 100)/TMM = Availability
FASTER Technical Proposal Pg. 109

4.1.2 For purposes of this calculation, the FASTER software will be deemed to be unavailable if application functions do not successfully complete. Further, the FASTER software will not be deemed Unavailable for any downtime or outages excluded from such calculation by reason of the exceptions set forth in Sections 4.1.3 and 4.1.4 below. FASTER’s records and data will be the sole basis for all SLA calculations and determinations.

4.1.3 Exceptions: (a). Maintenance performed at Customer’s request outside of the normally scheduled maintenance will not be considered an outage. (b). The FASTER Web software will not be considered Unavailable for any outage that results from maintenance performed by FASTER of which Customer is notified 48 hours in advance and to which Customer does not reasonably object. (c). Downtime resulting from errors or issues created by Customer will not be included in the Unavailable total. (d). Should Customer opt to purchase access to the database, FASTER is not accountable for disruptions caused by Customer’s actions related to database access.

4.1.4 The FASTER network extends to, includes and terminates at the datacenter located router that provides the outside interface of each of FASTER’s WAN connections to its backbone providers (referred to herein as the “FASTER Network”). The FASTER Web software will not be considered Unavailable for any outage unavailability due to (a) Customer's information content or application programming, acts or omissions of Customer or its agents, (b) failures of Internet backbone itself and the third-party network by which Customer connects to the Internet backbone or any other network unavailability outside of the FASTER Network; (c) delays or failures due to circumstances beyond FASTER’s reasonable control that could not be avoided by its exercise of due care; or (d) any other outage or downtime outside the FASTER Network.

4.2 Remedies: Subject to the exceptions provided for in this SLA, Customer will have the rights set forth below.

4.2.1 If the total Availability (as calculated in Section 4.1 above) for a given month is (a) below the Service Level Commitment and greater than or equal to 99.5%, Customer will receive three (3) Service Credits; (b) below 99.5% and greater than or equal to 99.0%, Customer will receive ten (10) Service Credits; and (c) below 99.0%, Customer will receive fifteen (15) Service Credits. Notwithstanding the foregoing and in lieu of the preceding Service Credits, any continuous outage of more than twenty-four (24) hours shall automatically result in a total of one month’s value of Service Credits. If Service Level Commitment is not met for a second time in a thirty (30)-day period, then Customer shall be entitled to receive at Customer’s election, either (i) another month’s value of Service Credits, or (ii) the right to terminate this Cloud Service Level Agreement.

4.2.2 For purposes of this SLA, a Service Credit will be deemed to be an amount equal to 1/30th of the monthly fee for the cloud services to Customer (herein referred to as “Service Credit”). Service Credits will be recognized for billing purposes in the month following the month giving rise to such Service Credits. All Service Credits will be calculated assuming a 30-day month. Except as provided above in Section 4.2.1 of this SLA, Customer’s right to receive Service Credits will be Customer’s exclusive remedy for FASTER’s failure to satisfy the Service Level Commitment.

FASTER Technical Proposal Pg. 110

4.2.3 Remedies will not accrue (i.e., no Service Credits will be issued and an outage will not be considered unavailability for purposes of this SLA) if Customer is in breach of its payment obligations either when the outage occurs or when the credit would otherwise be issued.

4.3. Performance: Customer understands that performance of the FASTER Web software is dependent on multiple factors, including, but not limited to, internet access speed, onsite network capabilities, user demand load, and hardware performance.

FASTER Technical Proposal Pg. 111

SCHEDULE E: PRICING AND PAYMENT TERMS
New Customer
Standard Quote

MILESTONE PAYMENT
Upon Purchase Confirmation 30% One Time Fees
Project Kickoff 20% One Time Fees
FASTER Web Delivery 30% One Time Fees
Data Delivery and Go-Live 20% One Time Fees
1 year from Purchase Confirmation 100% of 1st Year Recurring Fees FASTER Technical Proposal Pg. 112

REQUESTS FOR

EXCEPTIONS OR

DEVIATIONS
FASTER Technical Proposal Pg. 113

FASTER complies with the terms and conditions and the specifications contained within the City of Montebello, Montebello Bus Lines (MBL) Request for Proposal No. 24-23 for an Enterprise Asset Management System, with the exception of the following:

SECTION 3 - OTHER REQUIREMENTS

BOND REQUIREMENTS
BID GUARANTEE PARAGRAPH 4.
“It is further understood and agreed that to the extent the defaulting Vendor's bid guarantee shall prove inadequate to fully recompense the City for the damages occasioned by default, then the undersigned Vendor agrees to indemnify the City and pay over to the City the difference between the bid guarantee and City’s total damages to make City whole.”
FASTER Asset Solutions cannot agree to this clause in its current form. As this is a proposal, we cannot recommend an amendment to reach mutual assent. We believe that removing this clause would better align with our mutual objectives and provide a more balanced approach to the bid guarantee. FASTER will work with The City staff to determine the best wording during the contract phase if applicable.

FASTER Technical Proposal Pg. 114

REQUIRED FORMS
FASTER Technical Proposal Pg. 115

RFP No. 24-23

17 Montebello Bus Lines

SECTION 3 - OTHER REQUIREMENTS

LICENSING AND PERMITS
The Vendor shall be licensed, bonded, and experienced in performing the services described in the Scope of Work and shall provide evidence of current licensing and permits as required by local, State, and Federal regulations in providing such services.

LIQUIDATION DAMAGES

MBL commits to working cooperatively with the Vendor to resolve personnel and Contract performance challenges as they may arise, however, certain proven contractual violations may result in the assessment of liquidated damages at MBL’s discretion.

BOND REQUIREMENTS

Bid Guarantee
The Vendors shall furnish a bid guarantee in the form of a bid bond, or certified treasurer’s or cashier’s check issued by a responsible bank or trust company, made payable to the City. The amount of s uch guaranty shall be equal to 5% of the bid price.

In submitting this bid, it is understood and agreed by the Vendor that the City reserves the right to reject any and all bids, or part of any bid, and it is agreed that the Bid may not be withdrawn for a period of (90) days subsequent to the opening of bids, without the written consent of City.

It is also understood and agreed that if the undersigned bidder should withdraw any part or all of his bid within (90) days after the bid opening without the written consent of the City, or refuse or be unable to enter into an agreement as provided above, or refuse or be unable to furnish adequate and acceptable Performance and Payment Bonds, or refuse or be unable to furnish adequate and acceptable insurance, as provided above, it shall forfeit its bid guarantee to the extent City’s dam ages occasioned by s uch withdrawal, or refusal, or inability to enter into an agreement, or provide adequate security thereof.

It is further understood and agreed that to the extent the defaulting Vendor's bid guarantee shall prove inadequate to fully recompense the City for the damages occasioned by default, then the undersigned Vendor agrees to indemnify the City and pay over to the City the difference between the bid guarantee and City’s total damages to make City whole.

The undersigned understands that any material alteration of any of the above or any of the material contained herein, other than that requested will render the bid unresponsive (Exhibit H. Performance Bid Guarantee). A copy of the bid bond can be submitted via the Portal:
https://pbsystem.planetbids.com/portal/33072/portal-home

09/11/2024
FASTER Technical Proposal Pg. 116

RFP No. 24-23

EXHIBIT A

INDEMNIFICATION AND HOLD HARMLESS AGREEMENT AND WAIVER OF SUBROGATION AND CONTRIBUTION Contract/Agreement/License/Permit No. or description: RFP No. 24-23, ENTERPRISE ASSET MANAGEMENT SYSTEM Indemnitor(s): __________________________________________________ (List all names)
To the fullest extent permitted by law, Indemnitor hereby agrees, at its sole cost and expense, to protect, indemnify, and hold harmless the City of Montebello and its elected officials, officers, attorneys, agents, employees, designated volunteers, successors, and assigns (collectively “Indemnitees”) from and against any and all damages, costs, expenses, liabil ities, claims, demands, causes of action, proceedings, expenses, judgments, penalties, liens, and losses of any nature whatsoever, including fees of accountants, attorneys, or other professionals and all costs associated therewith (collectively “Liabilitie s”), resulting from any wrongful or negligent act, failure to act, error, or omission of Indemnitor or any of its officers, agents, servants , employees, sub -contractors, material men, suppliers or their officers, agents, servants or employees, arising or claimed to arise, directly or indirectly, out of, in connection with , resulting from, or related to the above -referenced: RFP No. 2 4-23 Enterprise Asset Management System (the “Waiver”) or the performance or failure to perform any term, provision, covenant, or condition of the Waiver, including this indemnity provision. This indemnity provision is effective regardless of any prior, concurrent, or subsequent passive negligence by Indemnitees and shall operate to fully indemnify Indemnitees against any such negligence. This indemnity pr ovision shall survive the termination of the Waiver and is in addition to any other rights or remedies which Indemnitees may have under the law. Payment is not required as a condition precedent to an Indemnitee’s right to recover under this indemnity provision, and an entry of judgment against the Indemnitor shall be conclusive in favor of the Indemnitee’s right to recover under this indemnity provision. Ind emnitor shall pay Indemnitees for any attorney’s fees and costs incurred in enforcing this indemnification provision. Notwithstanding the foregoing, nothing in this instrument sha ll be construed to encompass (a) Indemnitees’ active negligence or willful mi sconduct to the limited extent that the underlying agreement is subject to Civil Code § 2782(a), or (b) the contracting public agency’s active negligence to the limited extent t hat the underlying agreement is subject to Civil Code § 2782(b). This indemnity is effective without reference to the existence or applicability of any insurance coverages which may have been required under the Waiver or any additional insured endorsements which may extend to Indemnitees.

City agrees to promptly inform Indemnitor in writing of any claim that City believes to be subject to this Waiver.

Indemnitor, on behalf of itself and all parties claiming under or through it, hereby waives all rights of subrogation and contribution against the Indemnitees, while acting within the scope of their duties, from all claims, losses and liabilities arising out of or incident to activities or operations performed by or on behalf of the Indemnitor regardless of any prior, concurren t, or subsequent non-active negligence by the Indemnitees.

In the event there is more than one person or entity named in the Waiver as an Indemnitor, then all obligations, liabilities, covenants and conditions under this instrument shall be joint and several. “Indemnitor”
Name: __________________________________________________ Name: _______________________ (Print) (Print)
By: ________________________________ _________________ By: ________________________________ _________ (Signature) (Signature)
Title: ________________________________ ______________ Title: ________________________________ ______

Date: ________________________________ ________________ Date: ________________________________ ________

Mitch Skyer
President
8/30/2024
Mitch Skyer
FASTER Technical Proposal Pg. 117

SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE

THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS.

INSURER(S) AFFORDING COVERAGE
INSURER F :

INSURER E :

INSURER D :

INSURER C :

INSURER B :

INSURER A :

NAIC #
NAME:

CONTACT
(A/C, No):

FAX
E-MAIL
ADDRESS:

PRODUCER
(A/C, No, Ext):

PHONE

INSURED
REVISION NUMBER:CERTIFICATE NUMBER:COVERAGES
IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed.

If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s).

THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS

CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.

OTHER:
(Per accident)
(Ea accident)
$
$
N / A
SUBR
WVD
ADDL
INSD

THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS

CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. $ $
$
$PROPERTY DAMAGE
BODILY INJURY (Per accident)
BODILY INJURY (Per person)

COMBINED SINGLE LIMIT

AUTOS ONLY

AUTOSAUTOS ONLY

NON-OWNED

SCHEDULEDOWNED

ANY AUTO

AUTOMOBILE LIABILITY
Y / N

WORKERS COMPENSATION

AND EMPLOYERS' LIABILITY
OFFICER/MEMBER EXCLUDED?
(Mandatory in NH)
DESCRIPTION OF OPERATIONS below
If yes, describe under

ANY PROPRIETOR/PARTNER/EXECUTIVE
$
$
$
E.L. DISEASE - POLICY LIMIT
E.L. DISEASE - EA EMPLOYEE
E.L. EACH ACCIDENT
ER
OTH-

STATUTE
PER

LIMITS(MM/DD/YYYY)

POLICY EXP
(MM/DD/YYYY)

POLICY EFF

POLICY NUMBERTYPE OF INSURANCELTR
INSR
DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required)

EXCESS LIAB
UMBRELLA LIAB $EACH OCCURRENCE
$AGGREGATE
$
OCCUR

CLAIMS-MADE
DED RETENTION $
$PRODUCTS - COMP/OP AGG
$GENERAL AGGREGATE
$PERSONAL & ADV INJURY
$MED EXP (Any one person)
$EACH OCCURRENCE

DAMAGE TO RENTED
$PREMISES (Ea occurrence)

COMMERCIAL GENERAL LIABILITY

CLAIMS-MADE OCCUR
GEN'L AGGREGATE LIMIT APPLIES PER:

POLICY PRO-

JECT LOC

CERTIFICATE OF LIABILITY INSURANCE

DATE (MM/DD/YYYY)

CANCELLATION

AUTHORIZED REPRESENTATIVE
ACORD 25 (2016/03)
© 1988-2015 ACORD CORPORATION. All rights reserved.

CERTIFICATE HOLDER
The ACORD name and logo are registered marks of ACORD
HIRED

AUTOS ONLY
6/3/2024
Marsh & McLennan Agency LLC
413 North Shore Drive, SW
Suite E
Knoxville TN 37919
Dawn Young
865-588-7200
Atlantic Specialty Insurance Co.
27154
TRANSTECHN1
Accident Fund Insurance Co. of America
10166
Transit Technologies, LLC
2035 Lakeside Centre Way, Ste 190
Knoxville TN 37922
1916954127
A
X
1,000,000
X
1,000,000
15,000
1,000,000
2,000,000
X
X
7110182190001
6/1/2024
6/1/2025
2,000,000
A
1,000,000
X
X
X
7110182190001
6/1/2024
6/1/2025
A
X
X
15,000,000
7110182190001
6/1/2024
6/1/2025
15,000,000
B
X
WCP100094257
6/1/2024
6/1/2025
1,000,000
1,000,000
1,000,000
Supplemental Names:

ArgoTrak, Inc.

Ecolane USA, Inc.

Foxster Opco, LLC
MJ Management Services, LLC
Passio Technologies, Inc.

TT Faster, LLC
The Vestige Group, LLC
See Attached...

SAMPLE
FASTER Technical Proposal Pg. 118

RFP No. 24-23

Montebello Bus Lines

EXHIBIT E

STATEMENT OF

DISADVANTAGED BUSINESS ENTERPRISE PARTICIPATION

This proposal provides for the following Disadvantaged Business Enterprise participation:

Disadvantaged Business Enterprise

Firm Name

Address

Phone Number

Type of Business

Current DBE Certification? Yes* *No

*(If "Yes," attach copy of current Letter of Certification and copy of current Statement of Personal Net Worth.)

Total $
% of Total Contract
Signature: Date:

N/A - We are not proposing to utilize any DBE/SBE firms in this contract 8/30/2024
FASTER Technical Proposal Pg. 119

RFP No. 24-23

Montebello Bus Lines

EXHIBIT F
Bidder’s List of Sub-contractors (DBE and Non-DBE)
Part I
The bidder shall list all sub -contractors (both DBE and non -DBE) in accordance with Section 2 -1.054 the Standard Specification and per Title 49, Section 26.11 of the Code of Federal Regulations. This listing is required in addition to listing DBE Sub-contractors elsewhere in the proposal. Photocopy this form for additional firms.

Firm Name/
Address/
City, State, ZIP
Phone/
Fax

Annual Gross
Receipts
Description of Portion of Work to be
Performed
Local Agency Use Only
(Certified DBE?)
Name Phone

< $1 million YES
< $5 million NO
Address < $10 million If YES list DBE #:

Fax < $15 million
City State ZIP > $15 million Age of Firm (Yrs.)

Name Phone

< $1 million YES
< $5 million NO
Address < $10 million If YES list DBE #:

Fax < $15 million
City State ZIP > $15 million Age of Firm (Yrs.)

Name Phone

< $1 million YES
< $5 million NO
Address < $10 million If YES list DBE #:

Fax < $15 million
City State ZIP > $15 million Age of Firm (Yrs.)

N/A
FASTER Technical Proposal Pg. 120

RFP No. 24-23
Montebello Bus Lines
Part II
The bidder shall list all sub -contracators who provided a quote or bid but were not selected to participate as a sub - contractor on this project. This is required for compliance with Title 49, Section 26 of the Code of Federal Regulations.

Photocopy this form for additional firms.

Firm Name/
Address/
City, State, ZIP
Phone/
Fax Annual Gross Receipts Description of Portion of Work to be Performed
Local Agency
Use Only
(Certified
DBE?)
Name Phone < $1 million YES
< $5 million NO
Address < $10 million If YES list DBE
#:

Fax < $15 million
City State ZIP > $15 million Age of Firm
(Yrs.)
Name Phone < $1 million YES
< $5 million NO
Address < $10 million If YES list DBE
#:

Fax < $15 million
City State ZIP > $15 million Age of Firm
(Yrs.)
N/A
FASTER Technical Proposal Pg. 121

RFP No. 24-23

EXHIBITG
d
CER .lfl9'TION REGARDING DEBARMENT, SUSPENSION AND OTHER RESPONSIBILITY MATTERS - i PRIMARY COVERED TRANSACTIONS
I
The TT ASTER LLC dba FASTER Asset Solutions certifies to the best of it's Fir Name/ Principle)
j
knowl ge ~nd belief, that it and its principals:

1. Are not presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excl de~ from covered transactions by any Federal department or agency:

2. Hav noi within a three-year period preceding this proposal been convicted of or had a civil judgment ren ere~ against them for commission of fraud or a criminal offense in connection with obtaining, att mptihg to obtain, or performing a public (Federal, State or Local) transaction or contract under a pub ic tr~nsaction; violation of Federal or State antitrust statutes or commission of embezzlement, theft, for ery, jbribery, falsification or destruction of records, making false statements or receiving stolen I.
pro ert'>{;

3. Are not presently indicted for or otherwise criminally or civilly charged by a government entity (Federal, Sta e or 11ocal) with commission of any of the offenses enumerated in paragraph (2) of this certification; an

4. Ha e n£t within a three-year period preceding this application/proposal had one or more public tra sac,ions (Federal, State or local) terminated for cause of default.

If unab e to certify to any of the statements in this certification, the participant shall attach an explanation to this ertification.

THE PR MA~Y PARTICIPANT_T_T_F_A_S_T_E_R_L_L_C_d_b_a_F_A_S_T_E_R_A_ss_e_t _S_ol_u_tio_n_s _____ CERTIFIES (Firm Name/Principal)
l ;
OR AF IRMf THE TRUTHFULNESS AND ACCURACY OF THE CONTENTS OF THE STATEMENTS SUBMITTED ON OR WI .H T~IS CERTIFICATION AND UNDERSTANDS THAT THE PROVISIONS OF 31 U.S.C. SECTIONS 3801 ET ~ A E Af PU CABLE THERETO.
.. : S~jVl; President
Si
The al counsel for the -YT L :'::-.-1G/ L.LL hereby certifies tha / LLC has authority under State and Local law to comply with the 'fication above has been legally made.

Date
' t
Mont bellp Bus Lines
FASTER Technical Proposal Pg. 122

EXHIBIT H

PERFORMANCE GUARANTEE CERTIFICATION
The undersigned hereby certifies that the Vendor shall provide a Performance Guarantee in accordance with Specifications.

Designate below which form of Performance Guarantee shall be provided:

Performance Bond
Irrevocable Stand-By-Letter of Credit
Vendor’s Name:

Authorized Signature:

Title:

Date:

TT FASTER LLC dba FASTER Asset Solutions
President
9/3/2024
FASTER Technical Proposal Pg. 123

RFP No. 24-23

Montebello Bus Lines

EXHIBIT I

PERFORMANCE BOND

KNOW ALL MEN BY THESE PRESENTS: that

(Insert full name and address and legal title of Vendor) as Principal, hereinafter called Vendor, and,

(Insert full name and address or legal title of Surety) as Surety, hereinafter called Authority, in the amount of $_____________ for the payment whereof Vendor and Surety bind themselves, their heirs, executers, administrators, successors and assigns, jointly and severally, firmly by these presents.

WHEREAS, Vendor has by written agreement dated _______________________, 20____, entered into a contract with the City for Contract No.__________________, which contract is by reference made a part hereof, and is hereinafter referred to as the “Contract”.

NOW, THEREFORE, THE CONDITION OF THIS OBLIGATION is such that, if Vendor shall promptly and faithfully perform said Contract, then this obligation shall be null and void; otherwise it shall remain in full force and effect.

The Surety hereby waives notice of any alteration or extension of time made by the City.

Whenever Vendor shall be, and is declared by the City to be in default under the Contract, the City having performed City’s obligations thereunder, the Surety may promptly remedy the default, or shall promptly

1. Complete the Contract in accordance with it terms and conditions, or

2. Obtain a bid or bids for completing the Contract in accordance with its terms and conditions, and upon determination by Surety of the lowest responsible bidder, or, if the City elects, upon determination by the City and the Surety jointly of the lowest res ponsible bidder, arrange for a contract between such bidder and the Authority, and make available as Work progresses (even though there should be a default or a succession of defaults under the contract or contracts of completion arranged under this paragr aph) sufficient funds to pay the cost of completion less the balance of the contract price; but not exceeding, the amount set forth in the first paragraph hereof.

The term "balance of the contract price," as used in this paragraph, shall mean the total amo unt payable by the City to Vendor under the Contract and any amendments thereto, less the amount properly paid by the City to Vendor.

Any suit under this bond must be instituted before the expiration of two (2) years from the date on which final payment under the Contract falls.

No right of action shall accrue on this bond to or for the use of any person or corporation other than the RECIPIENT or the heirs, executors, administrators or successors of the City.

N/A
FASTER Technical Proposal Pg. 124

RFP No. 24-23

Montebello Bus Lines

Signed and sealed this ____________________ day of 20____.

WITNESS PRINCIPLE
(SEAL)
(TITLE)

WITNESS SURETY
(SEAL)
(TITLE)

Attach hereto proof of authority of officers or agents to sign bond.

FASTER Technical Proposal Pg. 125

RFP No. 24-23

Montebello Bus Lines

EXHIBIT J

IRREVOCABLE STANDBY LETTER OF CREDIT CERTIFICATE

The undersigned states that he/she is of the of the
(Title)
(The “Beneficiary”) and hereby
(Name of Beneficiary)
Certifies on behalf of the Beneficiary to (the "Bank), with (Name of Issuing Bank)
Reference to Irrevocable Standby Letter of Credit No. Issued by the

Bank (the "Letter of Credit"), that:

1. The undersigned is duly authorized to execute and deliver this certificate on behalf of the Beneficiary.

2. The Beneficiary is making a drawing under the Letter of Credit.

3. An Event of Default has occurred under Contract No.

4. The amount of the draft presented with this certificate does not exceed the total maximum amount drawable today under the Letter of Credit as provided therein.

IN WITNESS WHEREOF, this certificate is executed this __________________ day of_____, 20____.

NAME OF BENEFICIARY
By:

Its:

N/A
FASTER Technical Proposal Pg. 126

RFP No. 24-23

Montebello Bus Lines

EXHIBIT K
Bank Draft

FOR VALUE RECEIVED
Pay on the presentment to the sum of
(Name of Beneficiary) Dollars ($)
Charge to the Account of Irrevocable Standby Letter of (Name of Issuing Bank)

Credit No. Dated:

To
(Name of Issuing Bank)

NAME OF BENEFICIARY
By
Its

N/A
FASTER Technical Proposal Pg. 127

Thank you for taking the time to review our response to your request. FASTER Asset Solutions will provide the right team and technology to meet and exceed your expectations.

Our advanced fleet solutions will reliably streamline your operations now and into the future.

If you have any questions, please contact us.

Contacts

MITCH SKYER
President
678-825-3456 x106
[email protected]

CHASE CLOYD
Enterprise Sales Manager
(858) 395-4987
[email protected]
THANK
YOU
FASTER Technical Proposal Pg. 128

Table 1: Year 1 Expenses
System/Service Cost Comments
Itemized Software:

Licenses by module/product $ 8,748.00
Fuel Import (FuelMaster) $ 5,562.00
Bar Coding $ 6,674.00
Active Directory Integration w/ SSO $ 5,184.00 FASTER Insptector (DVIR) $ 8,532.00
Maintenance/Upgrades:

By module/product included
add additional line items as needed
Support
by tier options if available Year 1 included
add additional line items as needed
Implementation
TASK: Project Management
TASK: Business/Workflow Analysis
TASK: System Configuration $ 11,880.00
TASK: Populating system with asset data $ 24,000.00 TASK: System Integration $ 15,500.00 Trans Track TASK: Reporting and Dashboards $ 11,124.00
TASK: Admin Training $ 17,226.00
TASK: User Training (train the trainer) included
TASK: System Testing included
TASK: User Acceptance Testing included
TASK: Go-Live Support included
TASK: Follow-up Support Services included
TASK: Configuration Documentation
Add additional line items as needed
TOTAL OF YEAR 1 $ 114,430.00
Table 2: Year 1-3 Expenses
System/Service Cost Comments
Itemized Software:

Licenses by module/product
add additional line items as needed
Maintenance/Upgrades:

By module/product included
add additional line items as needed
Support
by tier options if available $ 34,953.88 Beginning in Year 2 add additional line items as needed
Implementation
TASK: Project Management
TASK: Business/Workflow Analysis
TASK: System Configuration
TASK: Populating system with asset data
TASK: System Integration
TASK: Reporting and Dashboards
TASK: Admin Training
TASK: User Training (train the trainer)

EXHIBIT D
RFP No. 24-23

ENTERPRISE ASSET MANAGEMENT SYSTEM

COST PROPOSAL SHEET
In accordance with the Request for Proposal issued by the City of Montebello Transportation Department (hereinafter referred to as “Vendor/Proposer), the undersigned proposing company hereby agrees to furnish all necessary labor, materials and incidentals required for the above stated contract as set forth in the Scope of Work and any addenda thereto, and to perform all work in the manner and time prescribed therein.

TASK: System Testing
TASK: User Acceptance Testing
TASK: Go-Live Support
TASK: Follow-up Support Services
TASK: Configuration Documentation
Add additional line items as needed
TOTAL OF YEAR 1-3 $ 34,953.88
List other costs/fees Description

FASTER Asset Solutions Quote and Proposal

Robert Fierro
Management Analyst
City of Montebello, CA
FASTER
Asset Solutions is pleased to submit our proposal, City of Montebello, CA, RFP.

FASTER
has been in business since 1982 and provides Fleet Management Information Solutions (FMIS) to cities, counties, states, universities, airports, transits, public utilities, and private companies.

FASTER
is the single largest FMIS provider to city and municipal fleets in North America.

FASTER
is an Industry Leader for 3 key, strategic reasons:

FASTER
has the Most Experienced Staff in the Industry:

Seventy percent of
FASTER’s
technical staff have been with the company for more than 10 years. No other vendor fields the level of responsive, industry knowledgeable, technical support staff as
FASTER
. This provides more efficient implementations, superior 24/7-365 support, and ultimately better system utilization and ROI.

FASTER
Invests in the Long-Term:

For more than 40 years
FASTER
has continuously improved
FASTER
solutions across three generations of technology.

FASTER
Web™ is latest,
cloud-based Fleet Management Information Solution and includes the ability to integrate easily with other software through API technology.

Additionally,
FASTER
issues multiple new updates each year that include new features and improvements across multiple aspects of the solution.

FASTER
is Product and Service Focused:

Likely the most important distinction of
FASTER
is the strategy of continually reinvesting in
FASTER
products, solutions, and staff. This has
created a justifiable reputation within the
FASTER
Client base, Strategic Partners and beyond that
FASTER
has industry leading software and the
most responsive and knowledgeable support team in the asset management space.

Thank you for the opportunity to earn your business. If there is any additional information we can provide, or questions we can answer, please let us know.

Sincerely,
Chase Cloyd
Enterprise Sales Manager
Direct: (858) 395-4987
FASTER
asset.com
|
LinkedIn
|
Facebook

Chase Cloyd
[email protected]

Quote
FASTER Asset Solutions - Quote # 2727 v2
2 /
10

One-Time Subtotal $20,628.00
FASTER Asset Solutions
760 Lynnhaven Pkwy, Suite 203
Virginia Beach, VA 23452
United States
T: 4023055850
Quote # 2727 v2
Date Sep 12, 2024
Expires Dec 31, 2024
Contact Chase Cloyd
Prepared for City of Montebello, CA
Robert Fierro
CA
United States
T: (323) 558-1625 ext.1115
E: [email protected]
City of Montebello, CA, RFP
FASTER Web Core
One-Time Fees
Category Item Qty

LICENSE FASTER WEB CORE LICENSE FEE
FASTER WEB Core license fee per standard asset.

Standard assets are those originally valued at $5,000 or greater and active).

This includes one instance of the FASTER Web Application with one database.

Unlimited user access (named accounts) included.
81 FASTER (Code: 001)

SETUP /
Hosting
Database Management & Setup
Establishment of one FASTER Web instance with a single Database. This setup includes the FASTER Web test environment that will be used during the entire implementation, all database configuration, testing, backup configuration, and validation. Includes 24x7x365 cloud database access. This same environment will be promoted to be the production environment at the time of Go-Live.

Backups: Hourly database backups will be conducted to ensure consistent and recoverable backups of the database to restore from in the event of an emergency. Database Backups will be limited to 14 days of recoverability. Backups will also be sent daily to a secure, offsite location Includes all support and maintenance for the first year of service. 1 Faster Asset (Code: DBMS1)
Annual Fees
Category Item Qty
Quote
FASTER Asset Solutions - Quote # 2727 v2 3 / 10

Annual Support And
Maintenance Subtotal $14,709.60
SUPPORT and

MAINTENANCE

FASTER WEB CORE ANNUAL SUPPORT & MAINTENANCE
FASTER WEB Core annual support and maintenance fee per standard asset. 81 FASTER (Code: 001A)
SUPPORT and

MAINTENANCE
/ Hosting
Database Annual Support and Maintenance
Annual fee for support, maintenance, software upgrades, firmware/database management, data storage, and report management.

Backups: Hourly database backups will be conducted to ensure consistent and recoverable backups of the database to restore from in the event of an emergency. Database Backups will be limited to 14 days of recoverability. Backups will also be sent daily to a secure, offsite location Includes 24x7x365 cloud database access.
1 FASTER (Code: DBMSANN)
SUPPORT and

MAINTENANCE
/ Hosting
Database Access via SQL Server Management Studio (SSMS) 854: Database Access via SQL Server Management Studio (SSMS) This service will permit FASTER to provide the Customer remote access to SQL Server Management Studio (SSMS) via Remote Apps to directly access the database. 1 FASTER (Code: AC854)
* Annual Support and Maintenance Fees billing schedules are outlined in the terms and conditions.

FASTER Web Add-On Solutions
One-Time Fees
Category Item Qty
Addon
Modules /
WEB
Fuel Import - Single Vendor (Fuel Master)
Single Vendor Fuel Import
This is a single vendor fuel import for a new FASTER Web customer. The import includes 1 (one) of the following options:

1. Import a new fuel vendor fuel transaction file.

2. Import a new fuel file from your existing vendor.

FASTER will conduct complete configuration and testing of the fuel file layout and export files (flat files) from the fuel system.

Site & Dispenser optional add on is available, if required, to the single vendor fuel import 1 Faster Asset (Code: 300)
Addon
Modules /
WEB
Dashboard
The Faster Dashboard provides easy access to an at-a-glance overview of key performance indicators and data for your organization. The FASTER Dashboard is designed to give fleets a way to monitor performance, communicate, and make quick decisions about their operations. It comes with 20 Key Performance Indicators (KPIs) charts within the Dashboard Add-on, which includes the 8 module landing charts available within FASTER Web which can also be accessed via the Dashboard for one convenient high level overview. 1 Quote
FASTER Asset Solutions - Quote # 2727 v2 4 / 10

One-Time Subtotal
$28,544.00
FASTER (Code: 207nc)
Addon
Modules /
WEB
Barcoding Add-On Setup
The FASTER Barcoding Add-on provides the ability to scan and print labels on customer provided hardware. This module allows for ease of data entry as well as inventory control.

Beneficial add on for use with in-house numbering system. OEM labels may be used effectively as well.

Simplifies inventory and intake processes for inventory items and storerooms.

Quickly scan incoming inventory with 2D or Symbology – Code 128 barcodes.

Reduces data errors that occur with any manual data entry process.

Print barcode labels for items, including labels for a range of items simultaneously. 1 FASTER (Code: 208)
Addon
Modules /
WEB
Authentication Provider Integration w/Auth0 for Enterprise Connections Setup This Auth0 integration add-on provides authentication options for FASTER Web including the ability to integrate with a third-party cloud directory provider such as Azure AD or Azure AD + SAML. This requires enterprise connections and will provide Single Sign On capabilities.

Additionally, you can have the Authentication Provider to provide authentication for your users if you don’t have a cloud directory provider or if you have users who are not part of your directory that need access to FASTER Web.

Set up and Year 1 Annual Fee
1 FASTER (Code: AuthEntSU)
Annual Fees
Category
Item
Qty
SUPPORT and

MAINTENANCE
/ Add On
Fuel Import Single Vendor Support and Maintenance
Annual support and maintenance for fuel import
1 FASTER (Code: 300ann)
SUPPORT and

MAINTENANCE
/ Add On
Single Vendor Site and Dispenser Support and Maintenance Annual support and maintenance for site and dispenser
1 FASTER (Code: 303ann)
SUPPORT and

MAINTENANCE
/ Add On
Dashboard Annual Support and Maintenance
1 FASTER (Code: 207ncann)
SUPPORT and

MAINTENANCE
/ Add On
Barcoding Add-On Annual Support & Maintenance
Annual recurring support and maintenance for barcode module 1 FASTER (Code: 208ANN)
Quote
FASTER Asset Solutions - Quote # 2727 v2
5 /
10

Annual Support And
Maintenance Subtotal
$10,412.28
One-Time Subtotal
$8,532.00
Annual Support And
Maintenance Subtotal
$6,732.00
SUPPORT and

MAINTENANCE
/ Add On
Authentication Provider Integration w/Auth0 for Enterprise Connections Annual Fee This Auth0 integration add-on provides authentication options for FASTER Web including the ability to integrate with a third-party cloud directory provider such as Azure AD or Azure AD + SAML. This requires enterprise connections and will provide Single Sign On capabilities.

Additionally, you can have the Authentication Provider to provide authentication for your users if you don’t have a cloud directory provider or if you have users who are not part of your directory that need access to FASTER Web.
1 FASTER (Code: AuthEnt)
*
Annual Support and Maintenance Fees billing schedules are outlined in the terms and conditions.

FASTER Web Integration Add-Ons
One-Time Fees
Category
Item
Qty
Addon
Modules /
Setup
FASTER Inspector Setup
FASTER Inspector Template Setup
1 Manufacturer: ReveCorp
Annual Fees
Category
Item
Qty
Addon
Modules /
WEB
FASTER Inspector
FASTER Inspector is an integrated system for vehicle fleets that require pre-trip, post-trip, driver swap, maintenance and safety inspections. The system manages inspections, other optional features including, and automation of paper forms such as incident reports. Inspections can be fully customized by the customer via an easy-to-use portal at any time at no additional cost, and there can be an unlimited number of inspection types per vehicle.
*Heavy Duty will generally be defined as any vehicle that requires a commercial license to operate, GVWR exceeds 14,000 lbs., or is required to conduct pre and post trip inspections to comply with DOT or similar agency regulations for the vehicle type. All other vehicles will be designated as Light Duty. 66 ReveCorp (Code: FASTINSP)
*
Annual Support and Maintenance Fees billing schedules are outlined in the terms and conditions.

FASTER Web Custom Integrations
One-Time Fees
Quote
FASTER Asset Solutions - Quote # 2727 v2
6 /
10

One-Time Subtotal
$15,500.00
Annual Support And
Maintenance Subtotal
$3,100.00
Category
Item
Qty

CUSTOM /
Integration
Custom Integrations (TransTrack)
Custom integrations include both data imports and data exports. 1 Code: CSTI
Annual Fees
Category
Item
Qty
SUPPORT and

MAINTENANCE
/ INTERFACE
Custom Integration Support & Maintenance
Custom integrations Support & Maintenance.
1 Code: CSTIann
*
Annual Support and Maintenance Fees billing schedules are outlined in the terms and conditions.

FASTER Web Implementation
One-Time Fees
Category
Item
Qty
Professional
Services /
Data
Conversion
Core Data Conversion and Implementation
This package provides you with the tools to stage the following active records and for FASTER to convert these staged records into their FASTER Web Asset Management System:

Asset Master Records
The Asset Master Record & Asset Warranties
Last Preventive Maintenance (PM) and Last Scheduled Action (SA) performed against Asset
Parts Item Master Records
The Part Item Master Record & Part Item Warranties
Part Item Unit Price, Markup, Shipping & Tax and Quantity in Stock Vendor Master Records
The Vendor Master Records & Vendor Purchase Orders
Person Records
Person Record (for an Employee, User, Technician, Asset contact) An Asset’s Monthly/Yearly Historical Costs (Separated by: Maintenance Costs, Repair Costs, Accident Costs, Capital Costs, Warranty Costs, Fuel Costs, Labor Costs, Parts Costs, Sublet Costs, Miscellaneous Costs, and Credit Costs)
An Asset’s Monthly/Yearly Amount of Fuel Consumed/Quantity Dispensed to Asset (up to 2 Fuel Types)
*A comprehensive list of fields that can be staged and converted can be provided upon request. 1 Quote
FASTER Asset Solutions - Quote # 2727 v2
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One-Time Subtotal $24,000.00
This package does not include staging or conversion of active nor historical Work Orders, Issued Parts, or Fuel Transactions. Instead, this package includes the staging and conversion of an Asset’s monthly and/or yearly historical costs and consumed fuel/dispensed fuel quantities that a client needs readily available to fully utilize reports and metrics in the new system. Any Active or Open transactions will need to be manually entered into FASTER Web after Go-Live.

Your data must be staged before it can be converted into FASTER Web. For this process, FASTER provides you with all the tools you will need to properly identify and map fields from your existing system, then stage your data in FASTER’s Staging database that’s converted to FASTER Web. You will need to obtain access to a data dictionary defining your current and legacy data/systems side, FASTER cannot provide this.

FASTER’s Staging Data Tools:

The FASTER Staging Database where you will stage your data into the appropriate fields.

The FASTER Staging Data Dictionary detailing each of the fields that are required, conditionally required, and optional.

The FASTER Staging Database Inspection tools and reports that you will run and check the staged data and ensure no errors exist.

Mapping Options:

FASTERs MS Excel Data Mapping Sheets: Assets, Persons, Parts Inventory, Vendors. This requires you to use FASTER’s specific data mapping sheet templates for staging data and loading into the utility. FASTER MS Excel Data Mapping Sheets DO NOT support Advanced Historical Data Conversion.

FASTER Staging Database: Insert data directly into a staging database using your SQL tools. This typically requires you to have database development skills with an understanding of your existing database schema. Converting Advance Historical Data requires the use of the FASTER Staging Database. If purchasing the optional Advanced Historical Data Conversion, you cannot use the FASTER MS Excel Data Mapping Sheets.

FASTER’s Conversion of your Staged data: Once your data is staged and ready, FASTER converts the staging database over into the FASTER Web database structure and tests the converted data against the staging database.

The Core Data Conversion and Implementation is a required service for any new FASTER Web client.

Manufacturer: FASTER
FASTER Web Training
One-Time Fees
Category Item Qty
Quote
FASTER Asset Solutions - Quote # 2727 v2 8 / 10

One-Time Subtotal $17,226.00
Please contact us if you have any questions. Total One-Time $114,430.00 USD Total Annual Support
And Maintenance $34,953.88 USD
Professional
Services /
Training
Implementation Training
Faster Web 101 Introduction
Training Planning Meeting
Pre-Go Live
Six sessions totaling 8 hours of remote, live, instructor-led training focusing on a functional understanding of FASTER Web features to help prepare you for Go Live Go Live
Three days of onsite, live, instructor-led training
Covers functions necessary in day-day fleet work
90 Days Post-Go Live
Deployment 30 min weekly Status Consult for 1st 30 days Health Check 2-hr call 60 and 90 days from Go Live.

Ongoing through 1st Year
Access to FASTER Resource Central
Monthly public Q&A and Seminar on specific topics
1 Faster Asset (Code: 512-SGL1)
Summary
Cost Breakdown
Quote
FASTER Asset Solutions - Quote # 2727 v2 9 / 10

Cost Breakdown
Category
One-Time Fees
Annual Fees

LICENSE
$8,748.00
—
SUPPORT and MAINTENANCE
—
$1,749.60
SETUP / Hosting
$11,880.00
—
SUPPORT and MAINTENANCE / Hosting
—
$12,960.00
Addon Modules / WEB
$28,544.00
$6,732.00
SUPPORT and MAINTENANCE / Add On
—
$10,412.28
Addon Modules / Setup
$8,532.00
—
CUSTOM / Integration
$15,500.00
—
SUPPORT and MAINTENANCE / INTERFACE
—
$3,100.00
Professional Services / Data Conversion
$24,000.00
—
Professional Services / Training
$17,226.00
—
Total
$114,430.00 USD
$34,953.88 USD
All sales subject to a
FASTER Asset MSA
or similar agreement.

Standard agreement for recurring pricing model is 60 months.

Cancellation of service prior to term expiration will result in an early termination fee equal to 25% of the recurring fees for the remaining term period.

PAYMENT TERMS:

One Time Fees:
30% Due at Purchase Confirmation
30% Due upon completion of kickoff call and environment established Kick off call is completed with the client, software environment installation and setup, initial group of logins are delivered to client
20% Due at System Overview
Access to client resources for system operation provided, software use training session delivered. 20% Due at Delivery of Converted Data and GO LIVE of software package Legacy Data Preparation and Cleanup
FASTER Asset Solutions always recommends that customers confirm that all legacy system data is current, accurate, and in good order. Data maintained in good order from previous systems will not typically require any corrections and can be imported effectively and efficiently into the FASTER Web product without issue. In the event that there are legacy data issues that require correction by the customer, FASTER Web consultants will support those efforts for our customers by providing guidance and advice.

Quote
FASTER Asset Solutions - Quote # 2727 v2
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ATTACHMENT C

CITY OF MONTEBELLO
PROFESSIONAL SERVICES AGREEMENT NO. 4241
WITH TT FASTER LLC dba FASTER ASSET SOLUTIONS
THIS PROFESSIONAL SERVICES AGREEMENT (“Agreement”) is made and entered into on November 13, 2024 (“Effective Date”), by and between the CITY OF MONTEBELLO, a California municipal corporation (the “CITY”) and TT FASTER LLC dba FASTER ASSET SOLUTIONS (the “CONTRACTOR”). The CITY and the CONTRACTOR are sometimes referred to herein individual as the “Party,” and jointly as the “Parties.”

RECITALS
WHEREAS, the CITY desires to retain a qualified professional CONTRACTOR to implement and deploy Enterprise Asset Management system software that effectively manages data related to vehicle assets, including driver inspections, asset and work order management, lifecycle analysis, asset prioritization, and planning and reporting on PMs and vehicle disposals, and parts usages and purchasing; and
WHEREAS, the CONTRACTOR represents that it is fully qualified to perform such services by virtue of its experience and the training, education and expertise of its principals and employees; and
WHEREAS, the CONTRACTOR represents the degree of specialized expertise contemplated within California Government Code, Section 37103, and is qualified to perform such services by virtue of its experience and the training, education, and expertise of its principals and employees; and WHEREAS, no official or employee of the CITY has a financial interest, within the provisions of Sections 1090 – 1092 of the California Government Code, in the subject matter of this Agreement; and
WHEREAS, CONTRACTOR responded to CITY’s Request for Proposal dated September 19, 2024 (“RFP No. 24-23”), as such is set forth fully in Exhibit “A” hereto and incorporated fully herein by this reference (hereinafter “Contractor Proposal”).

NOW THEREFORE, in consideration of performance by the Parties of the covenants and conditions herein contained, the Parties hereto agree as follows:

SECTION 1. INCORPORATION OF RECITALS AND OTHER CONTRACT

DOCUMENTS
A. The above-referenced Recitals constitute a material part hereof and shall hereby be incorporated by reference. Moreover, this Agreement consists of the following documents, in order of precedence, all of which are incorporated herein and made part of this Agreement, as though fully set forth herein:
a. This Agreement comprised of Sections 1 through 25.
b. RFP No. 24-23, attached hereto as Exhibit “A.”
c. CONTRACTOR’S Proposal to RFP No. 24-23 dated September 19, 2024, attached hereto as Exhibit “B”.
d. All other documents, including but not limited to all applicable bonds, insurance certificates, permits, notices, schedules, forms, certifications, and affidavits.

PROFESSIONAL SERVICES AGREEMENT NO. 4241

B. These documents shall be collectively referred to herein as the “Contract Documents.” In the event of a conflict among the Contract Documents, the order of precedence.

SECTION 2. SERVICES / COMPENSATION.

A. The CONTRACTOR shall provide to the CITY those services that are set forth fully in RFP No. 24-23 and Contractor’s Proposal, attached hereto as Exhibit “A and B” and incorporated fully herein by this reference (hereinafter “Professional Services”).

B. The CONTRACTOR shall complete the Scope of Services in a timely manner, and in accordance with an agreed-upon work schedule to be determined by the Parties.

C. CONTRACTOR shall be compensated at a sum not-to-exceed One Hundred and Eighty-Four Thousand, Three Hundred and Thirty- Eight Dollars ($184,338) (the “Maximum Compensation”) for the performance of the Scope of Services as set forth in Exhibit “B”. CONTRACTOR shall provide an itemized billing statement to CITY for the Scope of Services performed. The CONTRACTOR shall not incur fees or costs which exceed the Maximum Compensation without the prior written consent of the CITY.

D. The CITY will be invoiced upon completion of the Scope of Services set forth herein. Payment in full of an invoice must be received by the CONTRACTOR within thirty (30) days of the date of such invoice.

E. Work performed shall be deemed approved and accepted by the CITY as and when invoiced unless the CITY objects within fifteen (15) days of invoice date by written notice specifically stating the details in which the CITY believes such work is incomplete or defective, and the invoice amount(s) in dispute.

The CITY shall pay undisputed amounts as provided for in the preceding paragraph.

SECTION 3. TERM.

This Agreement shall commence on November 13, 2024, and shall be valid for three (3) years from the Effective Date, with two (2), one-year options, unless terminated earlier as hereinafter provided. Each of the two (2), one-year options is contingent on mutual agreement of the Parties regarding the hourly billing rates for such option year and shall only be effective upon a duly executed amendment presented to the City’s City Council for approval.

SECTION 4. PERFORMANCE.
a. The CONTRACTOR shall at all times, faithfully, competently, and to the best of its ability, experience, and talent, perform all tasks described herein. b. The CONTRACTOR shall employ, at a minimum, generally accepted standards and practices utilized by companies engaged in providing similar services, as are required of CONTRACTOR hereunder, in meeting its obligations under this Agreement.

PROFESSIONAL SERVICES AGREEMENT NO. 4241

c. The CONTRACTOR shall be knowledgeable of and subject to all CITY ordinances, rules and regulations, standard operating procedures, and the supervisory chain of command.
d. The CONTRACTOR shall have the right to retain, subject to t h e CITY's approval, additional individuals, contractors or subcontractors to assist in the completion of services as herein defined. Compensation for additional individuals, contractors or subcontractors shall be the sole and exclusive responsibility of the CONTRACTOR.
e. The CONTRACTOR shall retain all original reports, field and office notes, correspondence, calculations, maps, and other documents specifically related to the services provided by the CONTRACTOR pursuant to this Agreement, other than documents which are exempt from disclosure pursuant to the attorney- client privilege or any other law. Said documents shall be made available for inspection by the CITY upon request.

SECTION 5. WORK PRODUCT.
a. The CONTRACTOR hereby agrees that all non-proprietary work product produced pursuant to this Agreement, and provided to the CITY during and upon completion of this Agreement, shall be the property of the CITY, and ownership of said work product shall be retained by the CITY. The CONTRACTOR may take and retain copies of such written p roducts as desired, but no such written products shall be the subject of a copyright application by the CONTRACTOR.
b. All data, documents, discussion, or other information developed or received by the CONTRACTOR or provided for performance of this Agreement are deemed confidential and shall not be disclosed by the CONTRACTOR without prior written consent by the CITY. The CITY shall grant such consent if disclosure is legally required. All such written products shall be returned to the CITY upon the termination or expiration of this Agreement. The CONTRACTOR agrees that the covenants contained in this Section shall survive the expiration or termination of this Agreement.

SECTION 6. EXTRA SERVICES.

No extra services over and above the Compensation shall be rendered by the CONTRACTOR under this Agreement unless such extra services first shall have been duly authorized in writing by the CITY’s City Manager (the “City Manager”).

SECTION 7. CITY SUPERVISION.

The City Manager shall have the right of general supervision of all work performed by the CONTRACTOR and shall be the CITY’s agent with respect to obtaining the CONTRACTOR’s compliance hereunder.

SECTION 8. TERMINATION.

In the event that either Party hereto fails or refuses to perform any of the provisions of this Agreement at the time and in the manner required, the non-defaulting party shall give the defaulting party written notice of the default, the nature of the default, and of the steps necessary to cure the default.

PROFESSIONAL SERVICES AGREEMENT NO. 4241

a. Termination for Cause. In the event that any of the provisions of the Agreement are violated by either party, the non-defaulting Party may terminate the Agreement by serving written notice upon the other Party, listing the violation(s) and its intent to terminate such Agreement unless within ten (10) days after the serving of such notice, such violation shall cease or be rectified, the contract shall upon the expiration of an additional thirty (30) days cease and terminate. Violations by the CONTRACTOR which cannot be corrected within ten (10) days, said contract shall at the option of the CITY cease and terminate upon the giving of like notice. In the event of any such termination for default by the CONTRACTOR, the CITY may take over the work and prosecute the same to completion by contract or otherwise for the account and at the expense of the CONTRACTOR. The CONTRACTOR and his sureties shall be liable to the CITY for any excess cost occasioned in the event of any such termination. This change shall not be construed to prevent the termination, for other causes authorized by law or other provisions of this contract.

In the event of a termination for cause, the CONTRACTOR shall only be entitled to the Compensation for those Professional Services satisfactory performed on or before the effective date of termination.
b. Termination for Convenience. The CITY shall have the option, at its sole discretion and without cause, to terminate this Agreement in whole, or in part, by giving ten (10) business days’ written notice to the CONTRACTOR. Upon the termination of this Agreement as provided herein, the CITY shall provide to the CONTRACTOR the part of Compensation which would otherwise be payable to the CONTRACTOR for services the CONTRACTOR had completed as of the date of termination, less the amount of all previous payment with respect to the Compensation. Further, upon such a termination for convenience by the CITY, the Parties agree that the CONTRACTOR shall be reimbursed for any “non- refundable” costs that the CONTRACTOR has incurred for its services under this Agreement, provided that: (1) such “non- refundable” costs were incurred by the CONTRACTOR prior to the date of termination, and (2) that t h e CONTRACTOR provides the CITY with adequate proof that the CONTRACTOR incurred the costs, and is unable to be seek a refund for such costs. Such “non- refundable” costs may include, but are not limited to, travel reservations incurred by the CONTRACTOR for its performance of services under this Agreement. The CONTRACTOR agrees to cease all work under this Agreement on or before the effective date of any notice of termination.

SECTION 9. EMPLOYMENT OF CITY EMPLOYEES.

No regular employee of the CITY shall be employed by the CONTRACTOR during the term of this Agreement.

SECTION 10. NON-LIABILITY OF CITY OFFICIALS AND EMPLOYEES.

No official or employee of the CITY shall be personally liable to the CONTRACTOR in the event of any default or breach by the CITY, or for any amount which may become due to the CONTRACTOR.

SECTION 11. INDEPENDENT CONTRACTOR.
a. The CONTRACTOR is and shall, at all times, remain as to the CITY a wholly independent contractor. Neither the CITY nor any of its elected officials, officers, employees, or agents shall have control over the conduct of the CONTRACTOR except as expressly set forth in this Agreement. The

PROFESSIONAL SERVICES AGREEMENT NO. 4241

CONTRACTOR shall not at any time or in any manner represent that he or she is in any manner an elected official, officer, employee, or agent of the CITY. No employee benefits shall be available to the CONTRACTOR in connection with the performance of this Agreement. Except as provided in this Agreement, the CITY shall not pay salary, wages, or other compensation to the CONTRACTOR for performance hereunder for the CITY, the CITY shall not be liable for compensation to the CONTRACTOR, the CONTRACTOR’s employees or the CONTRACTOR’s subcontractors for injury or sickness arising out of performing services hereunder.
b. The parties further acknowledge and agree that nothing in this Agreement shall create or be construed to create a partnership, joint venture, employment relationship or any other relationship except as set forth in this Agreement.
c. The CITY shall not deduct from the Compensation paid to the CONTRACTOR any sums required for Social Security, withholding taxes, FICA, state disability insurance or any other federal, state or local tax or charge which may or may not be in effect or hereinafter enacted or required as a charge or withholding on the compensation paid to the CONTRACTOR. The CITY shall have no responsibility to provide the CONTRACTOR, its employees or subcontractors with workers’ compensation insurance or any other insurance.

SECTION 12. CalPERS ANNUITANTS AND ELIGIBILITY INDEMNITY. a. If the CONTRACTOR is a California Public Employees’ Retirement System (“CalPERS”) annuitant, the CONTRACTOR must provide the City with written notification of such fact a minimum of 14 calendar days prior to commencement of services under this Agreement. Failure to provide such notification may result in termination of the Agreement, and any penalties or other costs relating thereto shall be borne by the CONTRACTOR. If this Agreement remains in place, the CONTRACTOR shall execute any amendment(s) to this Agreement requested by the City in order to comply with all laws and regulations applicable to CalPERS annuitants.
b. In the event that the CONTRACTOR or any employee, agent, or subcontractor of the CONTRACTOR providing services under this Agreement claims or is determined by a court of competent jurisdiction or CalPERS to be eligible for enrollment in CalPERS as an employee of the CITY, the CONTRACTOR shall indemnify, defend, and hold harmless the CITY for the payment of any employee and/or employer contributions for CalPERS benefits on behalf of t h e CONTRACTOR or its employees, agents, or subcontractors, as well as for the payment of any penalties and interest on such contributions, which would otherwise be the responsibility of the CITY. c. Notwithstanding any other agency, state or federal policy, rule, regulation, law or ordinance to the contrary, the CONTRACTOR and any of its employees, agents, and subcontractors providing service under this Agreement shall not qualify for or become entitled to, and hereby agree to waive any claims to, any compensation, benefit, or any incident of employment by t h e CITY, including but not limited to eligibility to enroll in PERS as an employee of the CITY and entitlement to any contribution to be paid by t h e CITY for employer contribution and/or employee contributions for PERS benefits.

PROFESSIONAL SERVICES AGREEMENT NO. 4241

SECTION 13. LEGAL RESPONSIBILITIES.

The CONTRACTOR shall at all times observe and comply with all applicable laws, ordinances, codes, and regulations of the federal, state, and local governments including, but not limited to the Montebello Municipal Code. The CITY, and its appointed or elected officers, employees, or agents, shall not be liable at law or in equity occasioned by failure of the CONTRACTOR to comply with this section.

SECTION 14. INDEMNIFICATION.

The CONTRACTOR agrees to, and shall defend, indemnify, protect and hold harmless, the CITY, its elected and appointed boards, officers, officials, employees, agents and volunteers from and against any and all claims, demands, lawsuits, defense costs, civil, penalties, expenses, causes of action, and judgments at law or in equity, or liability of any kind or nature which the CITY, its elected and appointed boards, officers, officials, employees, agents and volunteers may sustain or incur or which may be imposed upon them for injuries or deaths of persons, or damage to property t o t h e e x t e n t c a u s e d b y t h e CONTRACTOR’s negligent or wrongful act, or omission under the terms of this Agreement.

SECTION 15. INSURANCE COVERAGE.
a. During the term of this Agreement, the CONTRACTOR shall carry, maintain, and keep in full force and effect insurance against claims for death or injuries to persons or damages to property that may arise from or in connection with CONTRACTOR’s performance of this Agreement. Such insurance shall be of the types and in the amounts as set forth below:
Commercial General Liability (CGL): Insurance Services Office Form CG 00 01 covering CGL on an “occurrence” basis for bodily injury and property damage, including products-completed operations, personal injury, and advertising injury, with limits no less than Two Million Dollars and Zero Cents ($2,000,000), combined single limits, per occurrence. If a general aggregate limit applies, the limit shall be twice the required occurrence limit. Business Automobile Liability Insurance: If applicable, Insurance Services Office Form Number CA 0001 covering, Code 1 (any auto), or if the CONTRACTOR has no owned autos, Code 8 (hired) and 9 (non-owned), with limit no less than $1,000,000 per accident for bodily injury and property damage. Worker 's Compensation insurance as required by the laws of the State of California, with Statutory Limits, and Employer’s Liability Insurance with limit of no less than $1,000,000 per accident for bodily injury or disease. Professional Liability insurance appropriate to the
CONTRACTOR’S profession, with limit no less than $2,000,000 per occurrence or claim, $2,000,000 aggregate. Such coverage may be combined with the Commercial General Liability limits.
b. The CONTACTOR shall require each of its subcontractors, if any, to maintain insurance coverage that meets all of the requirements of this Agreement.

PROFESSIONAL SERVICES AGREEMENT NO. 4241

c. The policy or policies required by this Agreement shall be issued by an insurer admitted in the State of California and with a current rating of at least A:VII in the latest edition of Best's Insurance Guide.
d. Each insurance policy required above shall state that coverage shall not be canceled, except after thirty (30) days’ prior written notice (ten [10] days for non-payment) has been given to the CITY. The CONTRACTOR agrees that if it does not keep the aforesaid insurance in full force and effect the CITY may either (i) immediately terminate this Agreement for Cause; or (ii) take out the necessary insurance and pay, at the CONTRACTOR’s expense, the premium thereon. e.Evidence of Insurance prior to commencement. The Contractor shall provide to the CITY Certificate(s) of Insurance evidencing such coverage together with copies of the required policy endorsements no later than five (5) business days prior to commencement of service and upon renewal of any policy. Unreasonable failure to provide such evidence may be cause for termination of the Agreement as provided herein or delay the services’ commencement date. The evidence of insurance shall be U.S. mail or email to:

City of Montebello
Attn: Principal Risk Officer
1600 West Beverly Boulevard
Montebello, CA 90640
Email: [email protected]
f. Coverage shall not be suspended, voided, cancelled, reduced in coverage or in limits, non-renewed, or materially changed for any reason, without thirty (30) days prior written notice thereof given by the insurer to the CITY by U.S. mail, or by personal delivery, except for nonpayment of premiums, in which case ten (10) days prior notice shall be provided.
g.Evidence of Insurance during the entire term of the Agreement. At all times during the term of this Agreement, the CONTRACTOR shall maintain on file with the CITY’s Risk Manager a certificate or certificates of insurance showing that the aforesaid policies are in effect in the required amounts and naming the CITY as an additional insured. The CONTRACTOR shall, prior to commencement of work under this Agreement, file with the CITY’s Risk Manager such certificate(s). h. The CONTRACTOR shall provide proof that policies of insurance required herein expiring during the term of this Agreement have been renewed or replaced with other policies providing at least the same coverage. Such proof will be furnished at least two (2) weeks prior to the expiration of the coverages. i. The CITY, its elected and appointed boards, officers, officials, employees, agents and volunteers shall be included as additional insureds, to the extent of CONTRACTOR’S indemnification obligations under this Agreement and up to the required insurance coverage amount, on the CONTRACTOR’s general liability and automobile policies of insurance
j. The general l i a b i l i t y a n d a u t o m o b i l e p o l i c i e s o f insurance required by this Agreement shall contain an endorsement including the CITY, its officers, employees, agents and volunteers as additional insureds where required by written contract. Coverage may be provided by a blanket endorsement that

PROFESSIONAL SERVICES AGREEMENT NO. 4241

covers additional insureds where required by written contract. All of the policies required under this Agreement shall contain an endorsement providing that the policies cannot be canceled or reduced except on thirty days’ prior written notice to the CITY. The CONTRACTOR agrees to require its insurer to modify the certificates of insurance to delete any exculpatory wording stating that failure of the insurer to mail written notice of cancellation imposes no obligation, and to delete the word “endeavor” with regard to any notice provisions.
k. The insurance provided by the CONTRACTOR shall be primary to any coverage available to the CITY. Any insurance or self-insurance maintained by the CITY, its officers, employees, agents, or volunteers, shall be in excess of CONTRACTOR’s insurance and shall not contribute with it. l. All insurance coverage provided pursuant to this Agreement shall not prohibit the CONTRACTOR, and CONTRACTOR’s employees, agents or subcontractors, from waiving the right of subrogation prior to a loss. The CONTRACTOR hereby waives all rights of subrogation against the CITY. m. Any deductibles or self-insured retentions must be declared to and approved by the CITY. Approval of self-insured retentions and deductibles shall not be unreasonably withheld upon CONTRACTOR’s demonstration of financial capacity to carry said deductibles and self-insured retentions. At the option of the CITY, the CONTRACTOR shall procure a financial guarantee of CONTRACTOR’s parent company guaranteeing payment of losses and related claims investigation, administration and defense expenses that fall within the policy self-insured retentions and deductibles.
n. Procurement of insurance by the CONTRACTOR shall not be construed as a limitation of the CONTRACTOR'S liability or as full performance of CONTRACTOR’s duties to indemnify, hold harmless and defend under the indemnity covenants of this Agreement.

SECTION 16. SUBCONTRACT, ASSIGNMENT OR DELEGATION.

The CONTRACTOR shall not subcontract, delegate, or assign its duties or rights hereunder, either in whole or in part, without the prior written consent of the CITY.

Any proposed subcontract, delegation, or assignment shall provide a description of the services to be covered, identification of the proposed sub-contractor, delegee, or assignee, and an explanation of why and how the same was selected, including the degree of competition involved.

Any subcontract, delegation or assignment shall be made in the name of the CONTRACTOR and shall not bind or purport to bind the CITY and shall not release the CONTRACTOR from any obligations under this Agreement including, but not limited to, the duty to properly supervise and coordinate the work of employees, assignees, delegees or sub-contractors. No such subcontract, delegation or assignment shall result in any increase in the amount of total compensation payable to the CONTRACTOR under the Agreement.

SECTION 17. NO WAIVER.

Waiver by any party hereto of any term, condition or covenant of this Agreement shall not constitute the waiver of any other term, condition, or covenant hereof.

PROFESSIONAL SERVICES AGREEMENT NO. 4241

SECTION 18. DISPUTE RESOLUTION; GOVERNING LAW.

Disputes regarding the interpretation or application of any provision(s) of this Agreement shall, to the extent reasonably feasible, be resolved through good faith negotiations between the Parties. If any action at law or in equity is brought to enforce this Agreement or because of alleged dispute, breach, default or misrepresentation in connection with the provisions of this Agreement, the prevailing party in such action shall be entitled to reasonable attorney’s fees, expert fees, costs and necessary disbursements incurred in that action or proceeding, in addition to such other relief as may be sought and awarded. The venue for any litigation shall be County of Los Angeles, California. The Parties agree that the covenants contained in this Section shall survive the expiration or termination of this Agreement.

SECTION 19. ATTORNEY’S FEES AND COSTS.

If litigation is reasonably required to enforce or interpret the provisions of this Agreement, the prevailing party in such litigation shall be entitled to an award of reasonable attorney's fees and costs in addition to any other relief to which it may be entitled.

SECTION 20. WARRANTIES.

Each of the parties represents and warrants to one another as follows:
a. It has received independent legal advice from its attorneys with respect to the advisability of entering into and executing this Agreement; b. In executing this Agreement, it has carefully read this Agreement, knows the contents thereof, and has relied solely on the statements expressly set forth herein and has placed no reliance whatsoever on any statement, representation, or promise of any other party, or any other person or entity, not expressly set forth herein, nor upon the failure of any other party or any other person or entity to make any statement, representation or disclosure of any matter whatsoever; and c. It is agreed that each party has the full right and authority to enter into this Agreement, and that the person executing this Agreement on behalf of either party has the full right and authority to fully commit and bind such party to the provisions of this Agreement.

SECTION 21. MISCELLANEOUS.
a. The descriptive paragraph headings of this Agreement are included for purposes of convenience only and shall not control or affect the construction of interpretation of any of its provisions.
b. Whenever the context hereof shall so require, the singular shall include the plural, the male gender shall include the female gender, and the neuter and vice versa. c. In case any one or more of the provisions contained in this Agreement shall for any reason be held to be invalid, illegal, or unenforceable in any respect, such invalidity, illegality, or unenforceability shall not affect any other provision hereof and this Agreement shall be construed as if such invalid, illegal, or unenforceable provisions had never been contained herein.

PROFESSIONAL SERVICES AGREEMENT NO. 4241

d. The representations and warranties made by the parties to this Agreement shall survive the consummation of the transaction herein described. e. This Agreement may be signed in any one or more counterparts all of which taken together shall be but one and the same Agreement. Any signed copy of this Agreement or of any other document or agreement referred to herein, or copy or counterpart thereof, delivered by facsimile transmission, shall for all purposes be treated as if it were delivered containing an original manual signature of the party whose signature appears in the facsimile and shall be binding upon such party in the same manner as though an originally signed copy had been delivered. f. Each of the parties acknowledges that it has been represented by independent counsel of its own choosing, or if it has not been so represented, it has been admonished to obtain independent counsel and has freely and voluntarily waived and relinquished the right to counsel. Each party who has not obtained independent counsel acknowledges that the failure to have independent legal counsel will not excuse such party’s failure to perform under this Agreement or any agreement referred to in this Agreement.

SECTION 22. NOTICE.

All notices, demands, requests or approvals to be given under this Agreement shall be given in writing and conclusively shall be deemed served when delivered via e- mail (an “Electronic Notice” as further defined below), personally or on the second (2nd) business day after the deposit thereof in the United States mail, postage prepaid, registered or certified, addressed as hereinafter provided. All notices, demands, requests, or approvals hereunder shall be given to the following addresses or such other addresses as the Parties may designate by written notice:

If to CITY: City of Montebello
Attn: Raul Alvarez, City Manager
1600 West Beverly Boulevard
Montebello, CA 90640
(323) 887-1200
With a copy to: City of Montebello – Montebello Bus Lines Attn: John Soria, Director of Transportation
400 South Taylor Avenue
Montebello, CA 90640
(323) 558 -1625 x 201
[email protected]
If to Contractor: TT FASTER LLC dba FASTER Asset Solutions Attn: Mitch Skyer, President
760 Lynnhaven Pkwy, Ste. 203
Virginia Beach, VA 23452
(757) 623 - 1700
[email protected]

PROFESSIONAL SERVICES AGREEMENT NO. 4241

An electronic communication (“ Electronic Notice”) shall be deemed written notice for purposes of this section if sent to the electronic mail address specified above. Electronic Notice shall be deemed received at the time the party sending Electronic Notice receives verification of receipt by the receiving party. Any party receiving Electronic Notice may request and shall be entitled to receive the notice on paper, in a nonelectronic form.

SECTION 23. NON-DISCRIMINATION AND EQUAL OPPORTUNITY
EMPLOYER.

In the performance of this Agreement, the CONTRACTOR shall not discriminate against any employee, sub-contractor, or applicant for employment because of race, color, creed, religion, sex, marital status, national origin, ancestry, age, physical or mental handicap, mental condition or sexual orientation. The CONTRACTOR will take affirmative action to ensure that sub- contractor and applicants are employed, and that employees are treated during employment, without regard to their race, color, creed, religion, sex, marital status, national origin, ancestry, age, physical or mental handicap, medical condition or sexual orientation.

SECTION 24. CONFLICT OF INTEREST.

The CONTRACTOR covenants that it presently has no interest and shall not acquire any interest, direct or indirect, which may be affected by the services to be performed by the CONTRACTOR under this Agreement, or which would conflict in any manner with the performance of its services hereunder. The CONTRACTOR further covenants that, in performance of this Agreement, no person having any such interest shall be employed by it. Furthermore, the CONTRACTOR shall avoid the appearance of having any interest that would conflict in any manner with the performance of its services pursuant to this Agreement.

The CONTRACTOR covenants not to give or receive any compensation, monetary or otherwise, to or from the ultimate vendor(s) of services to t h e CITY as a result of the performance of this Agreement, or the services that may be procured by the CITY as a result of the recommendations made by the CONTRACTOR. The CONTRACTOR's covenant under this section shall survive the termination of this Agreement.

SECTION 25. ENTIRE AGREEMENT.

This Agreement contains the entire understanding between the CITY and the CONTRACTOR. Any prior agreements, promises, negotiations or representations not expressly set forth herein are of no force or effect. Subsequent modifications to this Agreement shall be effective only if in writing and signed by each party. If any term, condition, or covenant of this Agreement is held by a court of competent jurisdiction to be invalid, void, or unenforceable, the remaining provisions of this Agreement shall be valid and binding.
[SIGNATURE PAGE TO FOLLOW]

PROFESSIONAL SERVICES AGREEMENT NO. 4241

IN WITNESS WHEREOF, the parties, through their respective authorized representatives, have executed this Agreement as of the date first written above. (“CITY”) (“CONTRACTOR”)
CITY OF MONTEBELLO TT FASTER LLC dba FASTER

ASSET SOLUTIONS
Raul Alvarez, City Manager Mitch Skyer, President
Date: ___________ Date: ____________
ATTEST:

Christopher Jimenez, City Clerk
APPROVED AS TO FORM:

Arnold M. Alvarez-Glasman, City Attorney

EXHIBITS
Exhibit A – RFP No. 24-23
Exhibit B – Contractor’s Proposal to RFP No. 24-23 dated September 19, 2024

Exhibit “A”
RFP No. 24-23

Exhibit “B”
CONTRACTOR’S PROPOSAL TO
RFP NO. 24-23 DATED SEPTEMBER 19, 2024

ITEM # 29

CITY OF MONTEBELLO

CITY COUNCIL AGENDA STAFF REPORT

TO: Honorable Mayor and City Council Members

FROM: Raul Alvarez, City Manager

BY: John Soria, Director

SUBJECT: AWARD AGREEMENT NO. 4242 TO THE JANKOVICH COMPANY FOR

THE BULK FUELS AND OILS, LUBRICANTS, AND GREASE GOODS
REQUEST FOR PROPOSALS NO. 24-22

DATE: November 13, 2024

RECOMMENDATIONS:

It is recommended that the City Council:

1. Award Agreement No. 4242 to The Jankovich Company, for a three-year (3-year) term with the option for renewal of up to two (2), additional one-year (1-year) terms, for the Bulk Fuels and Oils, Lubricants, and Grease Goods Request for Proposals, No. 24-22 (RFP No. 24-22); and

2. Authorize the City Manager to execute and finalize Agreement No. 4242 with The Jankovich Company on behalf of the City of Montebello (City); and

3. Take such additional, related, action that may be desirable.

FISCAL IMPACT:

On September 25, 2024, The Jankovich Company (TJC) submitted a best and final contract pricing. The total project cost was confirmed once staff provided detailed project requirements, prompting TJC to revise their proposal and highlight their technical approach for fuel, oils, lubricants, and grease products. The overall fiscal impact will be a decrease of three cents (3 cents) for each gallon of fuel purchased. Funding for the agreement with TJC has been approved in the Fiscal Year 2024-25 adopted operating budget. No budget amendment is required.

CITY COUNCIL AGENDA REPORT - MEETING OF NOVEMBER 13, 2024

BACKGROUND/DISCUSSION:

On July 25, 2024, the City published RFP No. 24-22 (Attachment A) soliciting services from a vendor with the ability to deliver bulk fuels (unleaded and diesel) and oils, lubricants, and grease goods to four (4) City locations. The City utilizes bulk fuel, oil and lubricants to service buses, equipment, and City vehicles at these locations:

Transportation Department, Fire Station No. 2, City Hall, and the Montebello Police Department. Deliveries shall be made to one (1) or all four (4) City locations with quantities that include full loads, bobtail truck loads, drums, gallons, pails, cases, etc.

All proposals were due Thursday, August 29, 2024. Two (2) proposals from reputable vendors were received: TJC and M.O. Dion & Sons, Inc. On October 1, 2024, an evaluation committee comprised of three raters assessed the submitted proposals. The committee followed an evaluation criteria that aligned directly with the project scope of work. The evaluation process ensured that each proposal was thoroughly examined, considering factors such as cost, technical approach, and overall project feasibility. The outcome of this review guided the selection of the most qualified vendor to undertake the project.

The evaluation committee produced scores based on the aforesaid criteria as follows:

ENVIRONMENTAL:

N/A

ANALYSIS:

TJC was selected over the competitor after a comprehensive review of various qualitative factors, including the strength of the project management plan, the expertise of the proposed personnel, and the overall qualifications and experience (Attachment B). TJC has a long history of serving a variety of industries including marine, commercial, and industrial sectors. Over the past 64 years, TJC has built a reputation for delivering high- quality products and solutions tailored to the unique needs of its clients. Moreover, TJC places a high priority on stringent safety protocols, particularly in the handling of petroleum products and chemicals, to ensure their employees and clients operate in secure environments.

In addition, TJC possesses an extensive portfolio showcasing their expertise in providing bulk fuels and grease goods to large entities like the Los Angeles County Metropolitan Transportation Authority, Orange County Transit Authority, South Coast Water District

CITY COUNCIL AGENDA REPORT - MEETING OF NOVEMBER 13, 2024

and the City of Compton. Therefore, staff recommend that the City Council consider awarding Agreement No. 4242 to TJC in response to RFP No. 24-22.

SUMMARY:

Staff recommend that the City Council consider awarding Agreement No.4242, attached hereto in substantial form (Attachment C), to TJC for a 3-year term with the option for renewal of up to two (2) additional 1-year terms, for the Bulk Fuels and Oils, Lubricants, and Grease Goods RFP No. 24-22; authorize the City Manager to execute and finalize Agreement No. 4242 with TJC on the City’s behalf; and take such additional, related, action that may be desirable.

ATTACHMENT(S)

1. Attachment A - RFP No. 24-22

2. Attachment B - The Jankovich Company Proposal

3. Attachment C - Draft Agreement No. 4242

City of Montebello
REQUEST FOR PROPOSALS (RFP) No. 24-22

BULK (UNLEADED AND DIESEL) FUELS AND OILS, LUBRICANTS,

AND GREASE GOODS
July 25th, 2024

ONLINE PROPOSAL SUBMITTAL ONLY THROUGH PLANET BIDS
NOTE: Updates, changes or addendums to the RFP are posted at:
https://pbsystem.planetbids.com/portal/33072/portal-home

ATTACHMENT A

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TABLE OF CONTENT
Section Page(s)
INTRODUCTION 4
COVER LETTER 5
TIMETABLE & SCHEDULE OF EVENTS 6
PROPOSAL SUBMISSION CHECKLIST 7
SECTION 1 - INSTRUCTIONS TO PROPOSERS 8
Proposal Format and Submittal
Examination of Proposal Documents

SECTION 2 - GENERAL TERMS AND CONDITIONS

9-16
Addenda
Clarifications
Discrepancies and Misunderstandings
Withdrawals of Proposal
References
Proposal Signatures
Pre Contractual Expenses
City of Montebello Rights
State Credentials and Taxes
Responsibility for Compliance with Legal Requirements
Confidentiality and Public Record
Joint Offers
Company Personnel
Single Proposal Response
Protest Procedures
Incorporation of Proposal into Agreement
Time of Completion
Payment
Contract Documents
Scope of Contract
Performance of Work
Award of Contract
Point of Contact
Evaluation of Proposals
Proposal Evaluation Criteria

SECTION 3 - OTHER REQUIREMENTS 17-18

Licensing and Permit Requirement
Liquidation Damages
Bond Requirements

SECTION 4 - SCOPE OF WORK 19-22

SECTION 5 - QUALIFICATIONS 23

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SECTION 6 - FORM OF CONTRACT (SAMPLE) 24-34

SECTION 7 - FORMS AND CERTIFICATIONS

Letter of Transmittal 35

EXHIBITS

Exhibit A - Indemnification and Hold Harmless Agreement and Waiver of Subrogation and Contribution
Exhibit B – References
Exhibit C – Insurance
Exhibit D – Cost Proposal Sheet
Exhibit E – Statement of Disadvantaged Business Enterprise Participation Exhibit F – Bidder’s List of Subcontractor (DBE and Non- DBE) Exhibit G – Certification Regarding Debarment, Suspension and Other Responsibility Matters - Primary Covered Transactions
Exhibit H – Performance Guarantee Certification
Exhibit I – Performance Bond
Exhibit J – Irrevocable Standby Letter Of Credit Certificate Exhibit K – Bank Draft

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INTRODUCTION

The City of Montebello (City), Montebello Bus Lines (MBL), invite proposals from fully qualified and experienced vendors, licensed in the State of California, to supply and deliver bulk (unleaded and diesel) fuels and oils, lubricants, and grease goods . The project's scope encompasses supplying and delivering bulk fuels and oils for the City at f our (4) sites as follows: Transportation Department, Fire Station No. 2, City Hall, and the Montebello Police Department. The selected vendor will be entrusted with the responsibility of delivering various fuels and oils to each location while ensuring that all equipment, materials, services, cleanliness, and safety procedures meet industry standards.

The City operates MBL to provide reliable and efficient public transportation services to the residents of Montebello and neighboring communities. As the third -largest municipal bus system in Los Angeles County, MBL proudly serves 2.6 million passengers a year throughout the communities of Alhambra, Bell Gardens, San Gabriel, Boyle Heights, Commerce, Downtown Los Angeles, East Los Angeles, La Mirada, Montebello, Monterey Park, Pico Rivera, Rosemead, South Gate, and Whittier.

The City’s intent of this Request for Proposal (RFP) is to solicit a vendor who can provide a large quantity of high-quality bulk fuel and oil goods and related services. The selected vendor will play a crucial role in ensuring MBL continues to provide superior services to Montebello and its surrounding communities. The City seeks to form a partnership with a vendor committed to delivering exceptional results while adhering to safety and environmental standards. The City reserves the right to increase or decrease the quantity listed and to delete any item from the contract.

In addition, the City reserves the right to reject any or all proposals, to waive information or irregularities to the extent permitted by law in any proposal received , and to be the sole judge of the merits of the respective proposals received.

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DATE: July 25th, 2024
ATTENTION: PROSPECTIVE PROPOSERS
SUBJECT: REQUEST FOR PROPOSAL (RFP) NO. 24-22
TITLE: CITY OF MONTEBELLO and MONTEBELLO BUS LINES

BULK (UNLEADED AND DIESEL) FUELS AND OILS, LUBRICANTS, AND GREASE GOODS The City of Montebello (City) , Montebello Bus Lines (MBL) , invite proposals from fully qualified and experienced vendors, licensed in the State of California, to supply and deliver bulk (unleaded and diesel) fuels and oils, lubricants, and grease goods . The project's scope encompasses supplying and delivering bulk fuels and oils for the City at four (4) sites as follows: Transportation Department, Fire Station No. 2, City Hall, and the Montebello Police Department. The selected vendor will be entrusted with the responsibility of delivering various fuels and oils to each location while ensuring that all equipment, materials, services, cleanliness, and safety procedures meet industry standards.

The term of the proposed agreement shall be a three-year (3-year) term, with the option to extend for an additional two (2), one-year (1-year) terms, commencing upon the date of execution between the City and the successful vendor.

A Pre-Proposal Meeting will be held on Tuesday, August 6, 2024 . The meeting will convene at 3:00pm Pacific Standard Time in the Transportation Building located at 400 South Taylor Avenue, Montebello. A facility walk-thru will follow the meeting.

It is highly recommended that all potential proposers (“Proposers”) attend this important meeting. All correspondence, communications, and contact concerning any aspect of this solicitation or offers shall be only with the following person [or his designated representa tive if applicable] (hereinafter, the “City’s Point of Contact”).

Name: Robert Fierro
Title: Management Analyst
Address: 400 S. Taylor Ave.

Montebello, CA 90640
Telephone: (323) 558-1625 ext.1115
E-mail: [email protected]

Only substantive inquiries will receive a response. All substantive questions submitted in writing as outlined below will be responded to according to the guidelines contained herein. Responses will be in writing and will be provided to all prospective Pro posers and placed on the City’s website. Responses to questions or comments regarding this RFP provided by any other department, employee, or City department other than the City’s Point of Contact set forth above shall not be considered valid and the City will not be bound by any such comments or responses. Inquiries received via telephone or orally in - person will not receive a response.

Proposals must b e received by 3:00pm Pacific Standard Time , on Thursday, August 29, 2024, and submitted in accordance with the instructions contained in this RFP. No exceptions will be granted regardless of reason or circumstances.

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All proposals must contain an original signature by an authorized officer of the company.

The successful proposer will be required to comply with all applicable Equal Opportunity Laws and Regulations. The City hereby notifies all prospective Proposers that the City will require each proposer affirmatively demonstrate that Disadvantaged Business Enterprises are afforded full opportunity to participate in the performance of contracts and sub-contracts financed in part or in whole under this RFP and will not be discriminated against on the grounds of race, color, gender, age, or national origin in consideration for an award.

The City reserves the right to reject any or all proposals, to accept all or any part of any proposal, to waive any informality or minor irregularities in any proposal received to the extent permitted by law and where such action best serves the interest of the City , and to be the sole judge of the merits of the respective proposal received.

The City and MBL is committed to ensuring that no person is excluded from participation in, or denied the benefits of its programs and/or services on the basis of race, color or national origin in accordance with FTA Circular 4704.1 and Title VI of the Civil Rights Act of 1964, as amended ("Title VI"). In addition to Title VI, NTS also prohibits discrimination based on sex, age or disability.

Any person who believes he or she has been subjected to discrimination under Title VI can file a complaint with MBL. For more information on M BL’s Civil Rights Program, and the procedures to file a complaint, contact:

Name: John Soria
Title: Acting Director of Transportation
Address: 400 S. Taylor Ave.

Montebello, CA 90640
Telephone: (323) 558-1625, ext 1315
Fax Number: (323) 887-4643
E-mail: RideMBL.com

You may also contact the Federal Coordination and Compliance Office, Civil Rights Division at the Title VI Hotline: 888-TITLE-06 (888-848-5306) or send a letter to:

U.S. Department of Justice
Civil Rights Division
Federal Coordination and Compliance Section, NWB
950 Pennsylvania Avenue, N.W. Washington, D.C. 20530
More information on Title VI is available from the Justice Department online at www.justice.gov

TIMETABLE & SCHEDULE OF EVENTS
Scheduled Tasks Scheduled Date
Issuance of RFP Thursday July 25th, 2024
Pre-Proposal Meeting Tuesday August 6th, 2024, at 3:00 PM PST Deadline to Submit Questions Tuesday August 13th, 2024, at 3:00 PM PST Responses to Questions Provided Thursday August 20th, 2024 Deadline to Submit Proposals Thursday August 29th, 2024, at 3:00 PM PST Presentations & Intent to Award September

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PROPOSAL SUBMISSION CHECKLIST
This checklist must be completed and returned with the Proposal. Failure to return this checklist may be cause for considering the Proposal non-responsive.

Description Section/
Page
Proposer shall
initial here
1 Proposal Page # 5
2 Letter of Transmittal Page # 36
3 Licensing, Permits, and Certificates Page # 17
4 Indemnification and Hold Harmless Agreement and Waiver of Subrogation and Contribution
Exhibit A
5 References Exhibit B
6 Insurance Exhibit C
7 Cost Proposal Sheet Exhibit D
8 Statement Of Disadvantaged Business Enterprise Participation Exhibit E 9 Bidder’s List of Subcontractor(s) (DBE and Non-DBE) Exhibit F 10 Certification Regarding Debarment, Suspension…. Exhibit G 11 Performance Guarantee Certification Exhibit H
12 Performance Bond Exhibit I
13 Irrevocable Standby Letter Of Credit Certificate Exhibit J 14 Bank Draft Exhibit K

OPTIONAL ITEMS
15 Requests for exceptions or deviations. Page # 8

Company Name:

Name of Proposer initialing document (print):

Email address of Company Contact:

Signature:

Title:

Date:

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SECTION 1 - INSTRUCTIONS TO PROPOSERS

PROPOSAL FORMAT AND SUBMITTAL
Proposals can be submitted via the https://pbsystem.planetbids.com/portal/33072/portal-home Portal (accessed through the City of Montebello’s official website at https://cityofmontebello.hosted2.civiclive.com/cms/One.aspx?portalId=58756&pageId=84839) up to the hour of 3:00 p.m. on Thursday, August 29th, 2024.

All proposals must contain an original signature by an authorized officer of the company. Proposals received after the above listed date and time will not be considered.

Proposals shall not include a photocopy of the following:
· INSTRUCTIONS TO PROPOSERS,
· QUALIFICATIONS,
· SCOPE OF WORK.

Proposals shall be typed, single -spaced and submitted on 8 1/2“x11” paper. Proposals shall not include any unnecessarily elaborate or promotional material. Proposals may not be modified or corrected after being opened unless an addendum is issued requesting resubmissions. Proposals will not be valid until all information has been verified and proposers’ references have been checked. All proposals shall be accompanied by a completed and signed letter of transmittal provided as a part of this RFP.

All requests for exceptions or deviations because of this RFP shall be clearly identifiable by a separate section of the Proposer’s submitted proposal for review by the City. It shall be the City’s right to accept or reject any portion of the submitted requests.

Proposals shall be submitted in accordance with the form prescribed herein. Failure to respond in this manner may render the proposal non -responsive. Unauthorized conditions, limitations, or provisions attached to a Proposal will render the proposal non-conforming and non-responsive and may cause its rejection. The completed proposal shall be without interlineations, alterations, or erasures. Proposer submitting basic conforming proposals may choose to submit alternate proposals as complete and separate offers, if the alternate proposal offers technical or other improvements or modifications, which are to the overall benefit to the City. Any and all alternate proposals must be submitted in writing and included with the original proposal, conforming to the requirements as stated herein. No verbal modifications will be accepted.

Proposal documents shall be deemed to include by reference each and every one of the following:

1. Request for Proposal (RFP)

2. Addenda to RFP

3. Supplements to RFP

4. All other required forms

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EXAMINATION OF PROPOSAL DOCUMENTS
By submitting a proposal, proposer represents that: (1) Proposer has thoroughly examined and become familiar with the Scope of Work required under this RFP, (2) Proposer comprehends all conditions that may impact the proposal, (3) Proposer has reviewed all addenda, and (3) Proposer is capable of providing the equipment, goods and services necessary to perform the Scope of Work and/or meet the specifications outlined in this RFP, in a manner that meets the City’s objectives. Failure to examine the documents and inform itself shall be at the proposers’ own risk. A proposer shall have no claim against the City based upon ignorance of or misunderstanding of the RFP documents. Once the award has been made, failure of a proposer to have read all the conditions, instructions and the agreement shall not be cause to alter any term of the agreement nor shall such failure provide valid grounds for a Proposer to withdraw its proposal or to seek additional compensation.

SECTION 2 – GENERAL TERMS AND CONDITIONS

ADDENDA
Any changes made by the City to the requirements in this RFP will be made by written addenda. Any written addenda issued to this RFP shall be incorporated into the terms and conditions of any resulting Agreement. The City will not be bound by any modifications to or deviations from t he requirements set forth in this RFP as the result of oral instructions. The City reserves the right to revise or withdraw this RFP at any time and for any reason.

CLARIFICATIONS
Should a proposer require clarifications of this RFP, the proposer shall notify the contact person identified in this RFP in writing. Should the City, in its sole discretion, determine that the point in question is not clearly and fully set forth; the City will issue a written addendum clarifying the matter. Said addendum shall be posted on the https://pbsystem.planetbids.com/portal/33072/portal-home web page.

All questions, clarifications or comments must be submitted to or no later than 3:00 pm, Tuesday, August 13th, 2024. No questions will be answered individually by the City or Transportation Departments.

Requests for clarification, questions and comments must be clearly posted on the PlanetBids Q & A section. The City is not responsible for failure to respond to a request that has not been submitted in accordance with this section.

Responses by the City to the clarifications, comments and questions will be communicated via PlanetBids.

Every attempt will be made to provide responses to all proposers in accordance with the procurement schedule for this RFP. Inquiries received after the deadline will not be accepted and will be returned to the sender without a response.

Requests for clarifications and questions should be formatted in the following manner:

1. Section

2. Paragraph number

3. Page number

4. Text of passage being questioned

5. Question

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DISCREPANCIES AND MISUNDERSTANDINGS
Proposing companies must satisfy themselves by personal examination of any work site, drawings, Scopes of Work and by any other means as they may believe necessary, as to the actual physical conditions, requirements and difficulties under which the work must be perfo rmed. No proposing company shall at any time, after submission of the proposal, make any claim or assertion that there was any misunderstanding or lack of information regarding the nature or amount of work necessary for the satisfactory completi on of the job. Any errors, omissions, or discrepancies found in any plans, specifications, or other documents provided, shall be called to the attention of the Buyer and clarified prior to the submission of proposals.

WITHDRAWAL OF PROPOSALS
Proposers may withdraw their proposals in writing, provided that such requests are received by the City prior to the scheduled deadline for Proposal submission or within six months following the scheduled deadline for Proposal submission when no contract has been awarded.

REFERENCES
All reference information requested in this RFP and specified in the form included in this RFP must be submitted with the proposal. Refer to Exhibit B.

At the discretion of the Evaluation Committee, the City may elect to perform site visits at the proposer’s customer locations. These optional site visits will be in addition to any presentations and/or technical demonstrations. Some or all RFP Evaluation Committee members may travel, at City expense, to sites at which finalist proposers are performing like services. The purpose of such visits shall be to provide the evaluation team with an increased understanding of the process and assess the proposer’s implementation and performance.

PROPOSAL SIGNATURES
If an individual makes the proposal, it shall be signed, and the full name and address of the proposer shall be given.

If a partnership makes the proposal, it shall be signed with the partnership name, by a member of the partnership who shall sign by name and the name and address of each partner shall be given.

If a corporation prepares the proposal, the name of the corporation shall be provided and signed by two (2) duly authorized Officers and, if available, stamped with the corporate seal, and the names and titles of all officers of the corporation shall be given. If a corporation provides a certified letter stating that one (1) duly authorized officer signature is binding for the corporation, this will suffice to omit the second signature requirement in the proposal. Certified letter is to be included in the proposal accompanied with the Letter of Transmittal.

PRE-CONTRACTUAL EXPENSES
The City will be under no obligation for payment of pre -contractual expenses. Pre-contractual expenses are defined as expenses incurred by proposer in:
· Preparing the proposal in response to this request.

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· Submitting that proposal to the City.
· Negotiating with the City any matter related to this proposal, and/or · Any other expenses incurred by the Proposer prior to date of award.

CITY OF MONTEBELLO RIGHTS
In its discretion, the City reserves the right to:

1. Reject any and/or all proposals for no reason or any reason including but not limited to the following:
a. The proposal is incomplete, non-responsive, obscure, irregular or lacking necessary detail and specificity.
b. The Proposer, in the sole judgment of the City, lacks the qualifications, experience, and/or responsibility necessary to provide the services.
c. The Proposer failed or neglected to complete and submit any information within the time specified by the City, and as may be otherwise required herein.

2. Reject any proposal that, in the opinion of the City, is so unbalanced in comparison to other proposals received and/or to the City’s internal estimates that it does not accurately reflect the cost to perform.

3. Accept all or any part of a proposal.

4. Cancel the entire RFP;

5. Issue subsequent RFPs; and/or

6. Waive any errors or informalities in any proposal, to the extent permitted by law.

STATE CREDENTIALS AND TAXES
The Proposer shall be appropriately licensed in accordance with the laws of the State of California for the work to be performed. The cost for any required licenses and/or permits shall be the responsibility of the successful Proposer. The successful Proposer is liable for any and all taxes due as a result of the contract.

RESPONSIBILITY FOR COMPLIANCE WITH LEGAL REQUIREMENTS
The Proposer’s products, services, and facilities shall be in full compliance with all applicable Federal, State and local regulations, standards and ordinances, regardless of whether or not they are referred to in the RFP.

CONFIDENTIALITY AND PUBLIC RECORD
All Proposers are hereby put on notice that each Proposal received shall become the exclusive property of the City. Notwithstanding authorized exemptions and privileges, each Proposal shall be subject to disclosure according to the California Public Records Act and/or the Federal Freedom of Information Act.

The City shall not in any way be liable or responsible for the disclosure if required to do so by law.

JOINT OFFERS
Where two or more Proposers desire to submit in response to this RFP, they shall do so on a prime -sub contractor basis rather than as a joint venture. The City intends to contract with a single firm and not with multiple firms doing business as a joint venture. Any proposal submitted on behalf of any form of joint venture or partnership between two (2) existing Proposers may be considered collusive and may be rejected as non-responsive.

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COMPANY PERSONNEL
It shall be the burden of the successful proposer to ensure all personnel possesses qualifications and/or experience. All personnel required in performing the services herein shall be secured at the expense of the successful proposer. Personnel shall not be employees of or have any contractual relationship with the City. Successful proposer’s personnel shall always conduct themselves in a professional manner to all City employees. Rude or discourteous behavior by the successful proposer will not be tolerate d and the offense can be justification for termination of contract. All sub -contractors of successful proposer shall abide by all the requirements set forth in this section.

SINGLE PROPOSAL RESPONSE
If only one proposal is received in response to this RFP, a detailed cost/price proposal may be requested of the proposer. A cost or cost and price analysis and evaluation and/or audit of the cost may be performed in order to determine if the price is fair and reasonable. If the City determines a cost analysis is required, proposer must be prepared to provide, upon request, cost summaries of estimated costs (i.e. labor, equipment, supplies, overhead costs etc.) and documentation supporting all cost elements.

PROTEST PROCEDURES
All protests must be filed in accordance with the following:

1. The protest must be in writing and identify the solicitation (RFP) number.

2. The protest must be submitted by some return receipt method or guarantee of delivery that insures that the protest was received in a timely manner. The City is not responsible for lost or delayed deliverables.

3. The party’s standing to protest must be identified.

4. Identification of the specific provision, law, regulation, specification, procedure or policy violated.

5. A statement of the relief requested.

Protests related to the content of the RFP shall be received no later than ten (10) days before the Proposal due date. Protests related to matters other than the content of the RFP shall be received no later than five (5) days after proposal opening. If the Protest does not comply with the preceding requirements it may not be evaluated and may be returned to the Protestor.

All protests shall be submitted to the contact person identified in this solicitation. If the solicitation is funded with Federal Transit Administration (FTA) monies, a protest may be filed with the FTA. However, the FTA only accepts protests alleging that a grantee failed to have written protest procedures or did not comply with those procedures or protests that involve a conflict of interest or fraud.

INCORPORATION OF PROPOSAL INTO AGREEMENT
This RFP and the proposer’s response, including all promises, warranties, commitments and representations made in the successful proposal, shall be binding and incorporated by reference in the City’s contract with the successful proposer.

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TIME OF COMPLETION
The Contract time shall commence from the date on the Notice to Proceed (NTP) as authorized in writing by the City. The services shall be completed within the time period specified in the Request for Proposal. In case the services under the terms of these provisions and related p rofessional contract shall be necessarily delayed because of strike, injunctions, government controls, or by reasons of any cause or circumstances beyond the control of the successful vendor (the “Vendor”), the time of completion shall be extended by a number of days to be determined in each instance by mutual agreement between the Vendor and MBL.

PAYMENT
A separate invoice, referencing the respective purchase order number, shall be issued in duplicate for each invoice shown in the payment schedule, and addressed to: City of Montebello, Attn: Accounts Payable, 1600 West Beverly Boulevard, Montebello, California, 90640.

Payment will be made within thirty (30) days after acceptance and approval of invoice.

Payment Schedule: Monthly
Provide (1) One invoice monthly.

CONTRACT DOCUMENTS: ORAL CHANGES / CONTRACT TERMINATION Oral Changes: Oral changes and oral change orders are not permitted. All proposed changes must be submitted in writing to, and approved by, MBL prior to becoming a contract modification.

Contract Termination: MBL may terminate any resulting contract for convenience at any time by giving the Vendor five (5) days’ written notice thereof. Upon termination, MBL shall pay the Vendor his allowable cost incurred to date of termination, and those costs deemed reasonably necessary by MBL to affect such termination, determined in accordance with Part 1 -8.705-1 of the Federal Procurement Regulations (41CFR 1 -8) or other applicable portion(s) of said Regulations. In addition, MBL shall pay the Vendor a percentage of the project, which relates to contract work accomplished to date of termination. The effective date of termination shall be the date of Notice of Termination.

In the event the Vendor breaches the terms or violates the conditions of the contract, and does not within ten days, thereafter, cure such breach of violation, MBL may immediately terminate the Contract for default. The vendor shall be liable for all costs incurred by MBL because of such default.

SCOPE OF CONTRACT
The Vendor shall provide all services necessary as per the Scope of Work described in this Request for Proposal.

PERFORMANCE OF WORK
It is the intent of these specifications to provide only services of the highest quality. The cost to be quoted and submitted shall include all items of service and any other costs necessary to fully complete the work pursuant to the provisions. It is the aim of these specifications that the Vendor provide complete services of the type prescribed. Any items omitted from such specifications which are clearly necessary for the

RFP No. 24-22

14 Montebello Bus Lines

completion of such services shall be considered a portion of such services, although not directly specified or called for in these specifications. No advantage shall be taken by the Vendor in the omission of any detail which goes to make the services complete, even though such detail is not mentioned in these specifications.

AWARD OF CONTRACT
The contract resulting from this RFP (or the “Agreement”) will be awarded to the responsive and responsible proposer whose proposal, conforming to the requirements of the RFP, is determined to be the most advantageous (“Best Value” as described in the Federal Transit Administration Circular 4220.1F) to the City, based on the Evaluation Criteria. No agreement shal l exist until the City C ouncil or the City Manager has awarded the Agreement and it has been mutually executed. The City reserves the right to:
(a) Accept all or any part of a proposal;
(b) Reject any or all proposals for any reason;
(c) Waive any informality or minor errors to the extent permitted by law; (d) Award the Agreement as the interest of the City may require; (e) Cancel the entire RFP; or
(f) Issue subsequent RFPs.

An Evaluation Committee comprised of MBL staff, in accordance with the proposal Evaluation Criteria set forth in Evaluation Criteria section of this RFP, will evaluate all the proposals. During the evaluation period, the City may interview some or all the proposing firms. Proposers should be aware; however, that award may be made without interviews or further discussions.

The City may negotiate contract terms with the selected proposer prior to award, and expressly reserves the right to negotiate with several Proposers simultaneously and, thereafter, to award a contract to the Proposer offering the most favorable terms to the City. However, negotiations may or may not be conducted with Proposers; therefore, the proposal submitted should contain the most favorable terms and conditions, since the selection and award may be made without discussion with any proposer.

No agreement shall exist until the City Council or City Manager has awarded the Agreement and it has been mutually executed. The City reserves the right to reject any and all proposals for any reason, to waive any informality or minor errors as determined by the City in any proposal and to award the Agreement as the best interests of the City may require. The award, if any, may be made by the City within ninety (90) calendar days after the opening of the proposals.

Point of Contact
This RFP is issued by the City, and the Management Analyst will be the sole point of contact (“Point of Contact”) during the RFP submission and procurement process. Communications initiated by respondents to this RFP with members of the City Council, or officers, personnel or employees of the City, other than as coordinated by the Point of Contact, may be grounds for disqualification. Any inquiries or requests during this submission or procurement process shall be submitted in writing to the following Point of Contact: