EMERGENCY MANAGEMENT
&
VOLUNTEER SERVICES
A division of the Moreno Valley Fire Department
OEM Division
Division Manager
Senior Administrative Assistant (Bilingual)
Senior Management Analyst
(2) Emergency Management Coordinators (Bilingual)
Educate, train, and engage City departments, volunteers, residents, businesses, faith-based, nonprofit and non-governmental organizations to prepare for, respond to, and recover from disasters using an innovative, customer-focused, all-hazards approach that serves the whole community.
• Recruit, retain, &
support individuals
looking to give back to
their community
• Create mutually
beneficial partnerships
• Provide a rewarding
volunteer experience
• Develop & maintain legally
compliant plans that define
& guide personnel through
the four phases
• Maximize grant funds to
expand services &
resources
• Constantly review & revise
Emergency Management
Emergency Operations
Volunteer Services
Emergency Planning
• Build & maintain a
comprehensive
emergency
management program
• Produce tangible
results in each phase
• Be a steward of public
funds by maximizing
results
• Create & maintain a
resilient citywide
emergency response
organization
• Promote & support
forward-thinking,
innovative, &
collaborative efforts
• Learn from every event
OEM Functional Priorities
RESULTS IN ALL PHASES
PHASE 1
Mitigation
: Lessoning
the impact of disaster
•Emergency plans & procedures development & maintenance •OEM mandated Standard Operating Procedures for continuity •Legislative monitoring, integration, & compliance
•Grant management
•All-hazards education & outreach
•Administer Alert & Warning Systems
•Succession planning & management
•Management of citywide AED & first aid kit program
MITIGATION
IN ACTION
PHASE 2
Preparedness:
Training, educating, &
connecting
• Citywide employee training program
• EOC responder training & exercise program
• Community outreach & education
• Develop & administer planning & resilience groups:
• Community & faith-based
• Business continuity
• Schools & colleges
•Acquire & maintain disaster communication & other resources
PREPAREDNESS
IN ACTION
• BERC partnership
Annually we:
• Conduct the most CERT trainings of any jurisdiction in Riv. Co. (2 employee, 2 TEEN, 5 Community, 1 FBO/NGO) *Coming soon 1 Spanish
• Conduct 10-12 Employee First Aid/CPR/Stop the Bleed trainings • Conduct 15-20 fire suppression trainings (community & business) • Participate in 5-10 community-sponsored events (fairs, etc.) • Host 2-3 volunteer recruitment events
• Support Citywide evacuation drills
• Participate on numerous countywide EM-focused committees • Support all City planned events with First Aid Booth
• Process approximately 125-200 volunteer applications each year • Conduct 40+ EOC workshops, trainings, & exercises
• Conduct 15+ events during National Preparedness Month (September)
PREPAREDNESS
IN ACTION
–
Cont.
PHASE 3
Response:
Addressing
threats to life, property,
& environment
• Test processes & procedures during low-level events
• Mass care & shelter resource and capability enhancements • Whole community resource enhancements
• Expanding public information depth & capabilities
• Expanding alert & warning capabilities
• Expanding volunteer training to mass care & support operations • Emergency Operations Center enhancements are providing:
• Technology modernization
• Added communication capabilities
• Increased remote support & response capabilities
• Enhanced alternate response facility capabilities
• Continue to add depth to emergency response organization chart
RESPONSE
IN ACTION
PHASE 4
Recovery:
Return to pre
-
disaster conditions
quickly & effectively
• Conduct after action discussions
• Restore pre-disaster conditions
• Facilitate long-term financial recovery
• Resource liaison to City, community &
businesses
RECOVERY
IN ACTION
VOLUNTEER PROGRAMS
IN ACTION
• Online Volunteer Management System 9/2025
• Implemented Standard Operating Procedures
• Updated onboarding processes citywide
• Updated City volunteer policies & procedures
• Enhanced overall volunteer experience
VOLUNTEER PROGRAMS
IN ACTION
• 17 active volunteers
• Support 20+ City events w/ First Aid
• Support 15+ preparedness booths
• (1) certified CERT & fire training instructor
• Support resource management
• Support incident command personnel
• Preparedness committee support
• EOC response support
• Amateur radio operators & support
• Citywide Volunteer Program ambassadors
OEM VOLUNTEERS
IN ACTION
Closing