Attachment 2
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METRICS CHART
Performance or Workload Metrics
Program Benchmark Type Timeline
Clients Served through
City-funded Programs
and Partnerships
350 clients1
Performance Annually
Safe Parking 50% exit to a temporary
or permanent housing
destination
Performance Annually
Permanent Supportive
Housing
20 households served and
maintained in the
program
Performance Annually
CSA Resource Hub 1,200 unhoused and
unstably housed clients
provided case
management and referral
services
Performance Annually
Collaboration and
Coordination with
CBOs and Partners
10 meetings Workload Annually
Ongoing
Communications w/
CBOs
104 resources, flyers, and
updates shared
electronically
Workload Annually
Coordination with
County of Santa Clara
Office of Supportive
Housing
12 meetings Workload Annually
Rent Stabilization
Program
2,000 community
members assisted by the
Rent Stabilization
Program, concerning
CSFRA, MHRSO, TRAO,
Housing Help Center,
MVMP, via email, phone,
and/or in-person
2 Performance Annually
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Performance or Workload Metrics
Program Benchmark Type Timeline
Affordable Housing 1,032 households served
by CDBG Public Services
program3
Performance Annually
Affordable Housing 574 deed-restricted
affordable housing units
approved4
Performance Annually
Informational Only
Activity Description Timeline
Point-in-Time Count Provides the number of people experiencing homelessness on a single night in January
Biennial (every
other year)
Living in Vehicle Count A count of vehicles used for living purposes on city streets
Annually
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1. Relates to the City’s contract with Community Services Agency of Mountain View, Los Altos, and Los Altos Hills (CSA). CSA serves a higher number of clients as the community’s lead Emergency Assistance Network provider.
2. Acronyms: CSFRA – Community Stabilization and Fair Ret Act; MHRSO - Mobile Home Rent Stabilization Ordinance; TRAO - Tenant Relocation Assistance Ordinance; MVMP – Mountain View Mediation Program.
3. Community Development Block Grant; pass -through funds redistributed to eligible organizations serving low - income residents.
4. Includes Below Market Rate and Notice of Funding Available units.