Attachment 3
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COMMUNICATIONS AND OUTREACH STRATEGIES CHART
Strategy Description Communications and
Outreach
Homeless and Unstably
Housed (H/UH) Resource
Flyer
One-page flyer that includes
dates and times, contact, and
sign-up information for
available programs, services,
and resources offered in the
community.
Includes reference to CSA as
the City’s official resource
hub for the unhoused an
unstably housed.
• Updated monthly
• Available in English,
Spanish, and Mandarin
• Electronically shared
with Coordinating
Together Network (21
agencies; 50+ members)
• Physical copies available
at City facilities, including
public service counters,
and the Library, Senior
Center, Community
Center, and during
Housing Help Center
hours
Community Outreach Officer The Police Department has a Community Outreach Officer
position as part of the
Neighborhood and Events
Services Unit that serves as a
liaison between social
services providers and
unhoused and unstably
housed residents.
• Verbally shares
information about
available programs,
resources and services
• Conducts referrals
• Physically distributes
H/UH Resource Flyer to
unhoused and unstably
housed residents and
posts on windshields of
known vehicles used for
living purposes
Coordinating Together
Network
A network consisting of the
local Emergency Assistance
Network, community-based
organizations (CBOs),
volunteer groups, and
government agencies that
leverage resource to help as
many people in need as
possible.
Since 2020, the City has
convened a standing
meeting, called Coordinating
Together, to share updates,
resources, and information
related to the unhoused and
unstably housed residents.
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Strategy Description Communications and
Outreach
Santa Clara County Here4You
Shelter Hotline
Call Center hours: 9 a.m.-7 p.m.
Seven days a week
Centralizes referrals for
clients needing shelter in
Santa Clara County by:
• Matching people to
emergency shelters,
including transportation;
and
• Making referrals and
linkages to community
resources based on client
needs
• Available in Monthly
Resource flyer
• Shared by Community
Outreach Officer during
outreach
North County Homeless Help
Card
A handheld card that
includes services specific to
North County, developed by
the Office of County of Santa
Clara Board of Supervisors
District 5.
Will be available at City
facilities, including public
service counters, and the
Library, Senior Center,
Community Center
Homelessness Services
Webpage
A webpage that includes the
information on the following:
• Santa Clara County
Here4You Shelter Hotline
• 2-1- 1 for Health and
Human Services in Santa
Clara County*
• Free services in the
community, categorized
by: sheltering, food
assistance, medical and
behavioral health,
hygiene, homeless
prevention and re-
housing services, and
others, such as clothing
pantries
Any webpage on the City’s
website is available in
English, Spanish, Mandarin,
and Russian
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Strategy Description Communications and
Outreach
Homelessness Resources
Webpage
A webpage that includes the
information on the following:
• County of Santa Clara
Homeless Help Card
• The Emergency
Assistance Network of
Santa Clara County
• CSA
• 9-8- 8 Mental Health
Hotline
• RV Safety, Waste
Disposal, and Leak
Maintenance brochures
(English and Spanish)
• Safe Parking brochure
• Second Harvest
• Current street work
Any webpage on the City’s
website is available in
English, Spanish, Mandarin,
and Russian
Human Services Webpage A webpage that includes a
comprehensive overview of
the various programs,
services, and partnerships to
meet the needs of Mountain
View’s most vulnerable
residents to improve the
quality of life for all
residents.
Any webpage on the City’s
website is available in
English, Spanish, Mandarin,
and Russian
Human Services Annual
Update
A comprehensive annual
update that includes the
City’s extensive
homelessness programs and
initiatives.
• Available on City’s
website
• Shared with Coordinating
Together Network
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The City has provided funding to United Way Bay Area for 2-1-1 services since 2007.