Class Sp
ecificationCLASS SPECIFICATION
CLASS
TITLE:
HOMELESS
OUTREACH SPECIALISTINTERVENTION COORDINATOR
DEFIN
ITION:
Under
general supervision
,
the Homeless Intervention Coordinator
performs a variety of field and
office du
ties and works as part of a team to assist the
Police DepartmentCity
in providing
support
for vari
ous homeless services, including intervention, diversion, and outreach to homeless people.
Works cl
osely with
the police officerslaw enforcement personnel
and other city, county
,
and
community
organizations to coordinate
referral to
services and resources that provide assistance
to homeless
individuals. Performs related work as assigned.
CLASS DISTINGUISHING
CHARACTERISTICS:
Persons
in this classification The Homeless Intervention Coordinator interprets and applies applic
able laws, regulations, municipal codes, and ordinances. Incumbents perform the full range of inte
r-agency homeless services coordination, local community engagement, and enforcement work in
dependently. Incumbents
serve primarily in a liaison role to identify and establish contact with ho
meless individuals and work closely with homeless service providers, law enforcement and other entities to assist the homeless with short and long-term care goals and supportive services. Incumbents spend a substantial amount of time working directly with homeless individuals on the streets, in shelters and in encampments in the City and County of Napa and perform other related duties as assigned.
Homeless Outreach Specialist is a non-sworn
classifi
cation.
SUP
ERVISION RECEIVED:
Receiv
es direction from an assigned supervisor or manager.
TYP
ICAL EXAMPLES OF
DUTIES:
Duties may
include
,
but are not limited to
,
the following:
Establis
h contact and identify
homeless
people
living
on the streets, in shelters, vehicles
and/or enca
mpments and along the Napa River in the City and County of Napa.
Inform and
educate homeless individuals of services and benefits available to them to assist
in transitioning from homelessness to permanent housing and self-sufficiency; provide
general as well as one-on-one assistance and referrals to various social services providers
in the area.
Work closel
y with external agency program case managers
(eg. T.R.A.I.N.-Transitional
Reside
ntial Alliance and Integrated Network)
, homeless service providers, law
enforcement
, local businesses, faith
-
based organizations and other entities that provide
EXHIBIT A
R2023-__
outr
each education or consultation to assist homeless individuals with short and long term
care goals that will include strategies to overcome barriers to self-sufficiency and to obtain
permanent housing.
Serve as
an advocate for homeless individuals in securing social services, mainstream bene
fits, medical care, and housing opportunities and provide support to clients in securin
g and following through on obtaining and utilizing available services.
Formula
te plans for homeless individuals to obtain educational, psychological or social assess
ments and treatments, work skills training, substance abuse treatment, and/or other
relevant workshops provided by other entities.
As par
t of a team, provide supportive services to the chronically homeless mentally ill
who
may or may not have
a criminal history and/or
occurring issues with domestic
viol
ence, substance abuse,
mental illness a criminal history and/
or
other related
chronic
condi
tions
or behavior
.
Resp
ond to community complaints and general requests for information and services; condu
ct neighborhood surveys in areas heavily impacted by the homeless to address communi
ty concerns and assist with community education and outreach regarding homel
ess issues; may attend community meetings as directed.
Provi
de follow-up support services to housed clients to facilitate maintenance of housing.
This
may include working with treatment providers and property managers to resolve issue
s and stabilize the placement.
Maintai
n documentation and records of client and field contacts; prepare reports on the clie
nt’s progress and status; prepare statistical data and generate reports as required.
May t
ransport homeless individuals as required.
Rep
resent the City with dignity, integrity, and the spirit of cooperation in all relations with staff
and the public.
Foster
an environment that embraces integrity, service, inclusion, and collaboration.
Be an
integral team player, which involves flexibility, cooperation, and communication.
Bui
ld and maintain positive working relationships with co-workers, other City employees and the
public using principles of good customer service.
Perfor
m related duties as assigned.
MIN
IMUM REQUIREMENTSQUALIFICATIONS:
:
Kno
wledge of:
Resources
and organizations that provide community and social services.
Princip
les and methods of effective record keeping and report preparation.
Basic
math and statistical analysis techniques.
Basi
cs of facility cleaning and maintenance.
Modern
office practices, methods, and computer equipment including relevant software progra
ms.
Oral
and written communication skills; business English including vocabulary, spelling, and correct
grammatical usage and punctuation.
EXHIBIT A
Safe wo
rk practices.
Princ
iples and practices of excellent customer service.
Abi
lity to:
Dea
l tactfully, diplomatically and objectively with homeless individuals and their relatives.
Provide
encouragement and demonstrate patience and understanding in dealing with homel
ess people and others in need.
Interact
effectively and patiently with resistant individuals, those who may not clearly grasp
their situation or condition, and those with poor personal hygiene, illnesses or communic
able diseases.
Communic
ate and work well with people from various socio-economic backgrounds.
Maintai
n confidentiality and respect individual privacy.
Learn
to effectively manage difficult people and situations.
Speak w
ith community groups and representatives in an empathetic and responsive manner
regarding their concerns; gather data and prepare statistical analyses and repor
ts.
Organiz
e information and resources in order to coordinate appropriate services for homel
ess individuals available through various community. and law enforcement organi
zations.
Maintai
n accurate records and prepare written reports.
Und
erstand and carry out oral and written instructions and prioritize workload to meet dead
lines.
Rea
d, write, and comprehend the English language at a level necessary for effective job perf
ormance exercising correct English usage, vocabulary, spelling, grammar, and punctua
tion.
Commun
icate effectively, tactfully, and positively in both oral and written form.
Operate and
use modern office equipment and technology, including computers, tablets, and ap
plicable software including Homeless Management Information software.
Maintai
n regular attendance and adhere to prescribed work schedule to conduct job responsi
bilities.
Util
ize appropriate safety procedures and practices for assigned duties.
Establ
ish and maintain effective working relationships with those contacted in the course of work in
cluding colleagues, outside partner agencies, and citizens.
Con
tribute effectively to the accomplishments of City goals, objectives, and activities.
Edu
cation and Experience:
Any
combination of education, experience, and training that would provide the best qualified candi
dates. A typical way to obtain the knowledge, skills, and abilities would be:
A t
ypical way of gaining the knowledge, skills and abilities required for this classification is:
Edu
cation:
Equivalent to graduation from high school.
Exp
erience:
One year of paid or volunteer experience working with the homeless and related communi
ty service organizations is desirable.
Knowledge of:
Correct English usage; basic computer word processing applications; principles and
methods of effective record keeping and report preparation; resources and organizations that provide
community and social services; basic math and statistical analysis techniques.
EXHIBIT A
Ability
to:
Deal tactfully, diplomatically and objectively with homeless individuals and their relative
s; provide encouragement and demonstrate patience and understanding in dealing with homel
ess people and others in need; interact effectively and patiently with resistant individuals, those
who may not clearly grasp their situation or condition, and those with poor personal hygiene, illn
esses or communicable diseases; communicate and work well with people from various socio- econo
mic, cultural or ethnic backgrounds; develop effective and cooperative working relation
ships with a wide variety of community service providers, both public and private; maintain confide
ntiality and respect individual privacy; learn to effectively manage difficult emotional people and
situations; speak with community groups and representatives in an empathetic and responsi
ve manner regarding their concerns; gather data and prepare statistical analyses and repor
ts; organize information and resources in order to coordinate appropriate services for homel
ess individuals available through various community, law enforcement and faith based organi
zations; maintain accurate records and prepare written reports.
SP
ECIAL REQUIREMENTS
Special Requirements:
Poss
ession
at time of hire
and continued maintenance of a valid California
Class C Dd
river’s
Ll
icen
se
, Class C and a good driving record
is required. Incumbents must be willing to work in
unpl
easant surroundings in order to access homeless people on the streets, in shelters, encampments, and/or similar environments and must be willing to work flexible hours including evenings, early mornings and weekends and work outside in inclement weather conditions as necessary.
Spanish bilingual skills are desirable.
Candidates for positions in this class will be required to pass a polygraph test and a criminal backg
round check including Live-Scan fingerprinting.
ATT
EST:
PE
RSONNEL DIRECTOR
Establ
ished: November 17, 2008
Revised: TBD
Barga
ining Unit: NCEA
FLS
A
Status:
Non-
Ee
xempt
EXHIBIT A
CLA
SS SPECIFICATION
CLASS TITLE:
HOMELESS INTERVENTION COORDINATOR
DE
FINITION:
Und
er general supervision the Homeless Intervention Coordinator performs a variety of field and office duties and works as part of a team to assist the City in providing support for various homeless services, including intervention, diversion, and outreach to homeless people. Works closely with law enforcement personnel and other city, county, and community organizations to coordinate referral to services and resources that provide assistance to homeless individuals.
Performs related work as assigned.
DISTINGUISHING CHARACTERISTICS:
The
Homeless Intervention Coordinator interprets and applies applicable laws, regulations, munici
pal codes, and ordinances. Incumbents perform the full range of inter-agency homeless services
coordination, local community engagement, and enforcement work independently.
Incumbents serve primarily in a liaison role to identify and establish contact with homeless individuals and work closely with homeless service providers, law enforcement and other entities to assist the homeless with short and long-term care goals and supportive services. Incumbents spend a substantial amount of time working directly with homeless individuals on the streets, in shelters and in encampments in the City and County of Napa and perform other related duties as assigned.
SUPERVISION RECEIVED:
Rece
ives direction from an assigned supervisor or manager.
EXAMPLES OF DUTIES:
Dutie
s may include, but are not limited to, the following:
Establ
ish contact and identify people living on the streets, in shelters, vehicles and/or encamp
ments and along the Napa River in the City and County of Napa.
Inform
and educate homeless individuals of services and benefits available to them to assist in t
ransitioning from homelessness to permanent housing and self-sufficiency; provide gene
ral as well as one-on-one assistance and referrals to various social services providers in t
he area.
Work clo
sely with external agency program case managers, homeless service providers, law enforce
ment, local businesses, faith-based organizations and other entities that provide outr
each education or consultation to assist homeless individuals with short and long term care goal
s that will include strategies to overcome barriers to self-sufficiency and to obtain permanen
t housing.
EXHIBIT A
Serve as
an advocate for homeless individuals in securing social services, mainstream bene
fits, medical care, and housing opportunities and provide support to clients in securing and foll
owing through on obtaining and utilizing available services.
Formula
te plans for homeless individuals to obtain educational, psychological or social assess
ments and treatments, work skills training, substance abuse treatment, and/or other relevan
t workshops provided by other entities.
As par
t of a team, provide supportive services to the chronically homeless who may or may not
have a criminal history and/or occurring issues with domestic violence, substance abuse
, mental illness or other related chronic conditions.
Resp
ond to community complaints and general requests for information and services; condu
ct neighborhood surveys in areas heavily impacted by the homeless to address communi
ty concerns and assist with community education and outreach regarding homel
ess issues; may attend community meetings as directed.
Provi
de follow-up support services to housed clients to facilitate maintenance of housing.
This
may include working with treatment providers and property managers to resolve issues and stabi
lize the placement.
Maintai
n documentation and records of client and field contacts; prepare reports on the clie
nt’s progress and status; prepare statistical data and generate reports as required.
May t
ransport homeless individuals as required.
Rep
resent the City with dignity, integrity, and the spirit of cooperation in all relations with staff
and the public.
Foster
an environment that embraces integrity, service, inclusion, and collaboration.
Be an
integral team player, which involves flexibility, cooperation, and communication.
Bui
ld and maintain positive working relationships with co-workers, other City employees and the publ
ic using principles of good customer service.
Perfor
m related duties as assigned.
QUALIFICATIONS:
Kno
wledge of:
Reso
urces and organizations that provide community and social services.
Princip
les and methods of effective record keeping and report preparation.
Basic ma
th and statistical analysis techniques.
Basi
cs of facility cleaning and maintenance.
Modern
office practices, methods, and computer equipment including relevant software progra
ms.
Oral
and written communication skills; business English including vocabulary, spelling, and correct
grammatical usage and punctuation.
Safe wo
rk practices.
Princ
iples and practices of excellent customer service.
Abi
lity to:
Dea
l tactfully, diplomatically and objectively with homeless individuals and their relatives.
Provide
encouragement and demonstrate patience and understanding in dealing with homel
ess people and others in need.
EXHIBIT A
Interact ef
fectively and patiently with resistant individuals, those who may not clearly grasp thei
r situation or condition, and those with poor personal hygiene, illnesses or communicab
le diseases.
Communicate
and work well with people from various socio-economic backgrounds.
Maintain con
fidentiality and respect individual privacy.
Learn to e
ffectively manage difficult people and situations.
Speak with co
mmunity groups and representatives in an empathetic and responsive manner r
egarding their concerns; gather data and prepare statistical analyses and reports
.
Organize
information and resources in order to coordinate appropriate services for homeless
individuals available through various community. and law enforcement organizati
ons.
Maintain accu
rate records and prepare written reports.
Understand
and carry out oral and written instructions and prioritize workload to meet deadli
nes.
Read, write
, and comprehend the English language at a level necessary for effective job perfo
rmance exercising correct English usage, vocabulary, spelling, grammar, and punctuation
.
Communic
ate effectively, tactfully, and positively in both oral and written form.
Operate and use
modern office equipment and technology, including computers, tablets, and appl
icable software including Homeless Management Information software.
Maintain r
egular attendance and adhere to prescribed work schedule to conduct job responsibi
lities.
Utiliz
e appropriate safety procedures and practices for assigned duties.
Establis
h and maintain effective working relationships with those contacted in the course of work incl
uding colleagues, outside partner agencies, and citizens.
Contr
ibute effectively to the accomplishments of City goals, objectives, and activities.
Education and Experience:
Any comb
ination of education, experience, and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills, and abilities would be:
Equivalent to graduation from high school.
One year of paid or volunteer experience working with the homeless and related community service organizations is desirable.
Special Requirements:
Possess
ion at time of hire and continued maintenance of a valid California Class C driver’s license is required. Incumbents must be willing to work in unpleasant surroundings in order to access homeless people on the streets, in shelters, encampments, and/or similar environments and must be willing to work flexible hours including evenings, early mornings and weekends and work outside in inclement weather conditions as necessary.
Spanish bilingual skills are desirable.
Established: November 17, 2008
Revised: TBD
Bargaining Unit: NCEA
FLSA Status: Non-exempt
EXHIBIT A