EXHIBIT F
Page
1 of
2 CLASS SPECIFICATION
CLASS TITLE
:
PUBLIC SAFETY
DISPATCH CALL TAKER
DEFINITION
:
Under immediate supervision, to receive emergency and non -
emergency calls and
forward that
information for the
dispatch
ing
of personnel
and equipment for law enforcement, firefighters and
emergency medical service personnel utilizing a computer -
aided dispatch system; to maintain
records relative to the communications operation; and to perform various other support duties as required.
DIS
TINGUISHING CHARACTERISTICS
:
This class is the entry
-
level position and performs duties in a training capacity under close supervision, progressing to greater independence in task performance with training and experience within a formal training program.
Incumbents learn to receive requests for assistance; evaluate criticality and type of response needed. Work is often performed under pressure. The Call Taker
level is distinguished from the
Public
Safety Dispatcher I
level by the extent of knowledge and
the
nature of the job responsibilities which are primarily limited to receiving and routing calls while also receiving
basic
training in dispatching duties.
EXAMPLES OF DUTIES
:
Duties may include, but are not limit
ed to
,
the following:
•
Receive emergency 911 and non
-
emergency telephone calls; evaluate the nature of the call; if necessary, enter information received in the computer
-
aided dispatch system or manual dispatch
card system; evaluate requests for validity, p
riority and type of response required
.
•
O
perate a variety of communications equipment.
•
Assist callers in methods of dealing with medical emergencies prior to the arrival of dispatched emergency personnel; relay information and/or instructions to radio disp
atch
personnel.
•
Operate a computer, telephone and
work
console, providing information to the public and
agencies concerned with emergency operations; requesting and obtaining information on persons, vehicles and property.
•
Access an
d
relay warrant informati
on; answer the telephone for business and non
-
emergency
calls; refers calls to appropriate agencies; provides general information to the public.
•
Maintain and prepare accurate records and logs of messages received and dispatched.
QUALIFICATIONS
:
Knowledge of:
•
The functions of law enforcement, fire, paramedical care and other emergency services;
•
B
asic terminology used in emergency telephone communications ;
•
Working knowledge of general clerical methods and procedures;
•
B
asic recor
d keeping principles and practices.
R2023-__
EXHIBIT F
Ability to:
• Learn techniques, procedures and methods used in the operation of communications equipment; • Learn dispatching codes, policies and procedures;
• Learn and understand general policies and procedures and state and federal laws and regulations related to public safety dispatching;
• Learn the geography, operational policies and procedures and jurisdictional authority of all agencies served by the communications center;
• Follow oral and written instructions;
• Perform routine clerical duties;
• Read and interpret street maps;
• Communicate effectively, orally and in writing;
• Learn to operate a computer keyboard;
• Obtain information from individuals in emergency situations; • Transcribe information obtained over the telephone into a computer-aided dispatching system; • React and respond with tact and sound judgment at all times, including while under stress and emergency situations performing several tasks simultaneously; • Listen or talk while at the same time perform various additional tasks; • Perform duties effectively under pressure;
• Establish and maintain cooperative working relationships with others.
Education and Experience:
Any combination of education, experience, and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills, and abilities would be:
One year of office support-related experience which includes significant contact with the public.
Experience performing work which is closely related to dispatching is preferred.
Special Requirements:
Possession at time of hire and continued maintenance of a valid California Class C driver’s license is required.
Incumbents must be willing to work irregular and/or rotating shifts, holidays, overtime and weekends as required.
Incumbents must learn and demonstrate an ability to operate a Computer -aided Dispatch System and successfully complete Emergency Medical Dispatch (EMD) training. In addition, incumbents must successfully complete P.O.S.T. required dispatch training during the first year of employment.
Specified positions may require verbal and/or written bilingual skills.
Candidates for positions in this class will be required to pass a background investigation in accordance with applicable law, regulation and/or policy.
Employment Type: Full-Time Classified
Bargaining Unit: NCEA
FLSA Status: Non-Exempt
Established: February 17, 2009
Revised: 7/26/11, TBD