Napa City Council
February 20, 2024

Submit Date: Nov 15, 2023
First Name Middle Initial Last Name
Email Address
Street Address Suite or Apt
City State Postal Code
Primary Phone Alternate Phone
Employer Job Title
City of Napa Boards & Commissions
Profile
Mailing Address (if different than Resident Address above) Length of Residence in the City of Napa:
15 years
Length of Residence in the County of Napa:
33 years (15 recently +18 earlier)
Registered to vote in the City of Napa?
Yes No
Ethnicity *
Caucasian/Non-Hispanic
Interests & Experiences
Which Boards would you like to apply for?
Napa County Library Commission: Submitted
Bronwyn Dickson Ney
Napa CA 94558
Bronwyn Ney Consulting Consultant
Bronwyn Dickson Ney Page 1 of 3
ATTACHMENT 1

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Community Service Experience:

Clorox Community Foundation, Volunteer, 2005-2007 Napa Valley Vintners, Marketing Committee, 2007 - 2013 Neighborhood Block Party Organizer, 2010 - 2020 Luxury Marketing Council, Volunteer Chair of Winery Conference, 2013-2015 Napa Valley Vintners, Friday Barrel Auction Lead, 20013-2015 Napa Moms, volunteer, 2014 - present Children's House Preschool, volunteer, 2017 - 2020 School volunteer, 2020 - present
Education:

Vintage High School, 1994 University of California, San Diego, Bachelor of Arts in Communications, 1998 Northwestern University, Medill School of Journalism, Master's Degree in Integrated Marketing Communications, 2001
Other relevant experience or expertise:

As a local business consultant, I have experience working with a diverse set of businesses on solving their opportunities and challenges. I currently serve on an advisory board for a winery client. I have found board service to be very rewarding and I am seeking opportunities to share my knowledge, communication skills, and creative problem solving abilities with a civic board.

Additional Questions
What is your understanding of the role and responsibility of this board? I read the job description in the bylaws and am qualified to fulfill all the tasks. Based on the job description, I understand the key duties to be: actively participate in meetings, be a community advocacy, business and leadership advisor, strategic planner, and to provide budget oversight.

Have you ever attended a meeting of this board? If so, how many? No
What duties of this board are most interesting to you?
The community advocate component of the job description is most appealing to me. I love the library! It is my family's happy place. I have been taking my kids there since they were born and they look forward to every visit. I don't know if the library analyzes stats and utilizes customer segments, but I would guess my family qualifies as super-users. I was lucky to grow up surrounded by books (my mom owned Napa Book Company in the 1980s) and I want to do more to promote literacy and knowledge sharing/gathering in our community. I believe the library is an essential hub of the community and I would love the opportunity to learn more about how it works and how it will evolve to remain essential.

What activities of this board are least interesting to you? There isn't anything in the job description that I don't feel comfortable with or have not done before.

Bronwyn Dickson Ney Page 2 of 3
ATTACHMENT 1

What programs or projects would you like to see improved or implemented? I think the library does a wonderful job. I have no agenda but to listen and advocate. I am curious to know the challenges and objectives and help propose creative solutions and experiments to resolve problems.

One of my clients is the Institute for the Future and through that project I have developed experience in strategic foresight. I am very interested in the library's initiatives to adapt and future proof its relevance in the community. What are the library's plans to safe guard its future and how can it play a bigger role in solving some of the systemic challenges in our community? How would you approach improving these project(s) or program(s)? For the future proofing initiative, I would want to read, listen and understand what has already been done in this area and the implications to the long range plan. I would gather input from all constituencies including leadership, staff, community members, funding bodies, and others to better understand their needs and perspectives. I would read reports and research available. I would partner with other libraries to understand innovative tests that are occurring and how people in other communities are solving this issue.

I would seek out partnerships with other community and literacy organizations to see if we could combine efforts to tackle the future challenges together. I am a big advocate of 1+1 is so much greater than 3. (don't worry I can count, I have finance, analytic, and budgeting skills too) I believe partnership is key to achieving big dreams.

Are you involved in any organizations or activities that may result in a conflict of interest if you are appointed to this board?
No
Please list two local references and their phone numbers:

How did you learn of this vacancy?
Internet
Bronwyn Dickson Ney Page 3 of 3
ATTACHMENT 1

Bronwyn Dickson Ney
Experience

Bronwyn Ney Consulting, Napa, CA
Consultant (October 2013 – Present)
 Marketing and direct to consumer (DTC) consultant for wine, lifestyle and food brands  Strategic planning and marketing mentorship around key performance indicators (KPIs) and consumer centric marketing
 Current and former clients include Treasury Wine Estates (Beringer, Beaulieu Vineyards, Chateau St. Jean, Etude, Stags’ Leap Winery), The Napa V alley Vintners, DuMOL, The Lux, Re:THINK Ice Cream, Chefs Roll, Southside Cafe, CONSTANT Diamond Mountain, Knights Bridge Winery, Baker’s Bacon, Hamel, Ensemble Marketing Group and The Institute for the Future
 Advisory Board Member
Knights Bridge Winery, St. Helena, CA
Vice President, Marketing & Direct (October 2011 – October 2013)  Led direct to consumer initiatives and marketing efforts for three boutique ultra-premium luxury wine brands  Grew DTC sales by 87% in the first twelve months
 Created the winery’s hospitality experience from concept to execution  Implemented ecommerce and CRM systems (vin65 and Salesforce)  Developed messaging and branding, created marketing communication materials  Created KPI dashboards, processes, procedures and training manuals to increase efficiency and effectiveness HALL Wines, St. Helena, CA
Director of Marketing (August 2007 – October 2011)
 Developed and managed all marketing aspects of premium luxury wine brand including Branding, Marketing Communications, Public Relations, Web Marketing, Advertising, Ecommerce, Direct Sales Campaigns (internet, email and phone) and Customer Relationship Management initiatives  Managed direct to consumer initiatives and segmented campaigns, increased DTC sales 230% over 3 years  Led vision, strategy and implementation of multi-channel Salesforce CRM platform  Created and managed business processes, budgets, and forecasts  Provided strategic business analysis and recommendations; served as a member of the Executive Management team  Managed and mentored direct to consumer team
The Clorox Company, Oakland, CA
Consumer Promotions and Interactive Marketing Manager (September 2005 – August 2007)  Managed consumer promotions and interactive marketing strategy, plans and execution for Clorox pet products  Increased membership in Paw Points Loyalty program by 61%  Planned and executed sampling, direct mail, on-pack, sweepstakes, coupons, and added value programs  Drove charter and plans for company-wide integrated database/CRM platform  Effectively managed multiple marketing agencies to deliver integrated programs and reduce costs  Managed interactive and promotions budget and performed payout analysis to maximize ROI Sephora USA, San Francisco, CA (division of LVMH, Moet Hennessy Louis Vuitton) Marketing & Business Development Manager (July 2002 to May 2005)  Negotiated and managed online client acquisition programs most notably AOL, MSN, Yahoo, Google, Overture, reduced customer acquisition costs by 27% and increased sales by 116%  Developed pilot program for Sephora’s CRM Loyalty Program – The Beauty Insider  Managed marketing, technology, legal, training, and operations initiatives to start the new loyalty program  Spearheaded "Smart Sampling" program to promote customer trial and increase customer share of wallet. Promotion produced a 22% increase in the sitewide conversion rate.  Successfully managed and analyzed hundreds of promotions including 4 annual catalogs, increased circulation by 66%  Managed strategy and creative development for print and in-store POS displays of sweepstakes and promotions ATTACHMENT 1

 Introduced and developed new programs to increase sales including smart sampling, Canadian sales, and corporate gifts
 Developed segmentation strategy, database analysis ,and forecasting plans eLUXURY.com, San Francisco, CA (division of LVMH, Moet Hennessy Louis Vuitton) Marketing Manager (February 2001 to July 2002)
 Developed and managed strategic relationship marketing through buyer segmentation and customer loyalty initiatives  Managed creative and email marketing to ensure consistent branding and communication to customers  Identified and mined key customer metrics via database analysis, advanced segmentation resulted in a 265% increase in targeted email conversion rates
 Served as primary business user of Epiphany CRM software, standardized reporting, and trained power users, reduced reporting time by 60%
 Reduced customer acquisition costs by 74% through detailed management of online marketing programs including portals, partnerships, affiliates, and online advertising Burson-Marsteller Public Relations, San Francisco, CA
Client Executive (October 1998 to September 1999)
 Managed day-to-day media activities for Sun Microsystems Java Software public relations team  Media trained engineers for press interviews and staffed executive briefings  Coordinated press logistics for special events and tradeshows, including JavaOne and Java Business Expo  Prepared reports and analysis on media exposure and coverage for senior management Education
Northwestern University, Evanston, IL
Integrated Marketing Communications
Master of Science, December 2000
 Business Management Coursework – Public Relations, Database Segmentation, Leadership, Marketing Finance, Marketing Management, Consumer Behavior, Statistics, Technology Management, Bargaining & Negotiations  Consulting Projects- Daimler Chrysler (Marketing Public Relations), Ocean Spray, Inc. (Media Relations), State Farm Insurance (Consumer Behavior), W.W. Grainger (Internal Communications), WebVision (Creative Strategies) University of California, San Diego, CA
Bachelor of Arts, Communications, 1998
Speaker at Dreamforce Salesforce Conference 2010, The Wine Industry Direct to Consumer Symposium 2011, and The Oregon Wine Symposium 2011. Co-Organizer of The Luxury Marketing Council’s Winery Bootcamp 2014.

GALLUP Certified Strengths Coach
ATTACHMENT 1

Submit Date: Nov 07, 2023
First Name Middle Initial Last Name
Email Address
Street Address Suite or Apt
City State Postal Code
Primary Phone Alternate Phone
Employer Job Title
City of Napa Boards & Commissions
Profile
Mailing Address (if different than Resident Address above) Length of Residence in the City of Napa:
6 years
Length of Residence in the County of Napa:
6 years
Registered to vote in the City of Napa?
Yes No
Ethnicity *
Caucasian/Non-Hispanic
Interests & Experiences
Which Boards would you like to apply for?
Napa County Library Commission: Submitted
Kate Moon
Napa CA 94559
Self House Manager
Kate Moon Page 1 of 3
ATTACHMENT 1

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Community Service Experience:
4-H Napa: Current leader of county-wide Robotics project Volunteer & chaperone with Monticello Club and Hunt Hollow Club 4-H Camp Committee, Adult Chaperone Coordinator Pueblo Vista Parent Faculty Club (current volunteer) Napa Valley Nursery School (past board president + 2 other roles) Common Ground / Industrial Areas Foundation of Napa & Solano (past community organizer) CASA of Los Angeles (past advocate for children in dependency court)
Education:

Other relevant experience or expertise:

Additional Questions
What is your understanding of the role and responsibility of this board? The commission advocates to the Napa County Board of Supervisors for policies related to the library.

Commissioners review and provide input as needed on budgeting and expenditures, recruitment and hiring, community outreach, and library services.

Have you ever attended a meeting of this board? If so, how many? No
What duties of this board are most interesting to you?
I am interested in having a deeper understanding of the challenges of creating and serving library programs to Napa's unique and diverse community. I think our libraries already do an amazing job at this and that it would be a rewarding effort to be a part of, as well as an opportunity to learn successful strategies that can be applied to other organizations (such as 4-H).

What activities of this board are least interesting to you? I'm interested in all the board's activities!
What programs or projects would you like to see improved or implemented? I would love to see more programs that bring middle school and high school aged residents to the library.

How would you approach improving these project(s) or program(s)? Since older kids are especially motivated by having ownership of the things they participate in, I'd like to explore ways to give kids opportunities to be stakeholders in the development and implementation of library programs for their own age groups.

Kate Moon Page 2 of 3
ATTACHMENT 1

Are you involved in any organizations or activities that may result in a conflict of interest if you are appointed to this board?
No
Please list two local references and their phone numbers:
​
How did you learn of this vacancy?
Other
Kate Moon Page 3 of 3
ATTACHMENT 1

Submit Date: Oct 27, 2023
First Name Middle Initial Last Name
Email Address
Street Address Suite or Apt
City State Postal Code
Primary Phone Alternate Phone
Employer Job Title
City of Napa Boards & Commissions
Profile
Mailing Address (if different than Resident Address above) Length of Residence in the City of Napa:
5 years
Length of Residence in the County of Napa:
5 years
Registered to vote in the City of Napa?
Yes No
Ethnicity *
Caucasian/Non-Hispanic
Interests & Experiences
Which Boards would you like to apply for?
Napa County Library Commission: Submitted
Linda Solow Bouwer
NAPA CA 94558
retired attorney and fundraiser
Linda Solow Bouwer Page 1 of 3
ATTACHMENT 1

Upload a Resume
Community Service Experience:

Napa Library Literacy Center: Citizenship Class instructor, 2023-present Immigration Institute of the Bay Area: Citizenship Class Instructor, 2023-present Northern California Planned Giving Council: President, Direct Conference and Training, 2011-2019 Napa/East Bay Moms Demand Action for Gun Sense in America: Local Group Lead, 2018-present Beth Chaim Congregation: Sisterhood President & Board of Directors 2008-2010 Contra Costa Jewish Community Center: President, Board of Directors, & CEO Search Chair 2005-2006
Education:
2022 MA History, California State University East Bay: Comprehensive Exam work: Impetus and Implications of United States Suburbanization; History of United States social movements. 1999 MS Management: Concentration in Non-profit Management (now designated as MBA), North Carolina State University 1988 Juris Doctor, University of California, Hastings College of the Law (UC Law SF) 1984 BA Economics, Bryn Mawr College. Thesis title: Economic Analysis of the DRG Medicare Reimbursement System
Other relevant experience or expertise:

Additional Questions
What is your understanding of the role and responsibility of this board? Library commissioners serve as an advocate on behalf of the library system and also ensure the flow of information regarding the library among the public, the County Board of Supervisors, and the library itself.

Have you ever attended a meeting of this board? If so, how many? I have not yet. I actually visited the website to see the meeting schedule when I discovered the current vacancy. I do not want to miss this opportunity to apply. I plan to attend the next scheduled meeting.

What duties of this board are most interesting to you?
Advocating on behalf of the library as well as ensuring that plans are in place for facility maintenance and capital improvements. Though not explicitly mentioned in the bylaws, I would be quite interested, to the extent appropriate, in learning about and consulting on library programming.

What activities of this board are least interesting to you? I've reviewed the bylaws and none of the listed tasks strike me as being particularly uninteresting. (I do like the question though.)
Linda Solow Bouwer Page 2 of 3
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What programs or projects would you like to see improved or implemented? I am not applying for this position as a critique of the library. Rather, I am applying because I deeply appreciate the breadth of the role the library plays in the community. I am a member of four book groups, so of course, I look to the library for free books. Additionally, I teach citizenship through the library's literacy program. I also hold membership meetings of Moms Demand Action, of which I am the local group lead, at the library. I would work to make sure that the library as best as possible continues to fulfill the multifaceted needs of the community, on a bilingual, possibly multilingual basis.

How would you approach improving these project(s) or program(s)? Before I can answer this question I would first need budgetary information as well as information about how the library procures public comment.

Are you involved in any organizations or activities that may result in a conflict of interest if you are appointed to this board?
I have no financial conflicts of interest. If it were deemed inappropriate for me to continue holding Moms Demand Action meetings at the library I would reschedule them elsewhere.

Please list two local references and their phone numbers:

How did you learn of this vacancy?
Internet
Linda Solow Bouwer Page 3 of 3
ATTACHMENT 1

Lindy Solow Bouwer, JD, MSM, MA
▪
Development Leader with 20 years of success transitioning to Teaching Profession Planned Giving | Major Gifts | Corporate Giving | Capital Campaigns | Annual Funds | Endowments Þ Influential, well­connected Bay Area Development Executive whose network reaches into Legal, Banking, Estate Planning, Education, and Philanthropy arenas, having collaborated with senior business executives, community leaders, and foundation heads at the executive and director level.

Þ Credits include building development operations from scratch, assembling advisory councils and governance committees, driving matrixed teams, and leading efforts on individual, corporate and foundation giving.

Þ Transitioning to teaching profession, graduate training in history informed by careers in law and non­profit management.

Research Interests:

Suburban history, with emphasis on housing, political activism, and racial and economic inequality.

Education:
2022 MA History, California State University East Bay
Comprehensive Exam work: Impetus and Implications of United States Suburbanization; History of United States social movements.
1999 MS Management: Concentration in Non­profit Management (now designated as MBA), North Carolina State University
1988 Juris Doctor, University of California, Hastings College of the Law 1984 BA Economics, Bryn Mawr College.

Thesis title: Economic Analysis of the DRG Medicare Reimbursement System Research Titles and Teaching Experience:
2021       The Napa Agricultural Preserve and its Impact on Housing in Napa County, California 2021       Model Syllabus for survey course in US Suburban History 2020       Teaching Assistant to Prof. Benjamin Feldman, US History 1877 to Present 2020 New Deal Era Housing Policy and its Legacy as Architect of United States Suburbanization 2020 California Environmental History, Mock Submission to the California State Committees on Housing, Transportation, Environmental Quality, and Revenue and Taxation 2019 A White Noose, “Color­Blind” Entitlement, and a Crystal Cathedral: Suburban Politics and Activism in Mid­ Twentieth Century America
Professional Experience:

Napa Valley Community Foundation    Napa, CA……………………………………..…….…………….2021 Community Foundation of the Napa Valley
VICE PRESIDENT OF DEVELOPMENT AND COMMUNICATIONS­
Oversees the Foundation’s fundraising and
communications activities: working with individual and corporate donors to inspire contributions to our community impact areas; the creation of donor advised funds and scholarship funds; and planned gifts that honor the generous legacies of local givers.

California State University ­ Maritime Academy   Vallejo, CA……………………………..…..2018­2021 Specialized campus of the California State University
ATTACHMENT 1

SENIOR DIRECTOR OF DEVELOPMENT AND CAMPAIGN­ Responsible for $50 million comprehensive campaign along with all other fundraising initiatives of the university, including planned giving, major gifts, annual giving, parent and staff fund, alumni relations and advancement services; staff Foundation board of directors; supervise fundraising team of seven.

Jewish Community Federation and Endowment Fund  San Francisco, CA……………….........2014­2018 Community Foundation serving four county area­ with $2 billion under management DIRECTOR OF ENDOWED AND PLANNED GIFTS­ Responsible for $250 million legacy gift campaign; estate administration and gift acceptance of complex assets across organization, including to 900+ donor advised funds; manage stakeholder relationships of all restricted funds, including 50+ agency endowments, and ensure proper fund compliance and reporting; run charitable gift annuity and pooled income fund programs; direct regional Professional Advisor Network; and train area boards of directors and development staff in legacy giving.

John Muir Health Foundation   Walnut Creek, CA....................................................................................2006­2013 On Leadership Team of John Muir Health system
VICE PRESIDENT GIFT PLANNING (2007­2013) – Took over Planned Giving & Corporate Giving, identified new donor markets, developed outreach and donor acquisition strategies, obtained state annuities license to open up new gifting channel, and advised development officers on strategies for translating hospital needs to donors.

MAJOR GIFTS OFFICER (2006­2007) – Managed a portfolio of 80+ prospective donors, quickly proving leadership skills and client engagement talents to earn a management promotion.

Bentley School   Oakland, CA & Lafayette, CA..................................................................................................2003­2006 Premier K­12 Bay Area school reliant on consistent annual fund and endowment, est. 1920 DIRECTOR OF DEVELOPMENT – Served on administrative team alongside headmaster and CFO to solicit funds from 500+ families, lead alumni relations efforts, staff new development board, and drive marketing.

Golden Gate National Parks Conservancy   San Francisco, CA..........................................................2002­2003 Award­winning park and wildlife conservation association with $243M in funds and over 12,000 members, est. 1981 PLANNED GIVING DIRECTOR – Accepted the challenge of designing, launching, and managing this non­profit's Planned Giving Department, from policy development and staffing to branding, events, and marketing.  Planning & Research. Established an advisory committee and polled 1,000 members with 50% return rate to determine planned giving requirements and develop a winning strategy.  Planned Giving Program. Created the "Silver Lupine Circle," positioned as an elite class of planned­ giving members, landing initial round of high­net­worth­donors before handing off to manager.  Memorial Gift Program. Developed "engraved bench" memorial program in collaboration with the National Park Service in response to growing trend started in NYC.

The Jewish Community Foundation   Oakland, CA................................................................................2000­2002 Globally focused foundation matching donors with tax­friendly giving vehicles and overseeing legacy gifts and endowments ASSOCIATE DIRECTOR – Charged with outreach to professional community, requiring stewardship of donors offering in excess of $1M. Managed relationships with family foundations and donor­advised funds.  Program Development. Drove the creation and engagement for 2 brand new giving programs:
the legacy society and youth endowment funds.
 Marketing & Promotions. Orchestrated the development and execution of direct mail marketing programs, newsletter distribution, and telemarketing campaigns. Legal Background
Chief Legal Counsel
: North Carolina Appraisal Board (Raleigh, NC)......................................................................1994­1995 Advised governor­appointed Board of Directors, oversaw licensure procedures, conducted investigations, led disciplinary actions, and presented legislation to State Legislature.

ATTACHMENT 1

Public Defender: Public Defender's Office (Richmond, CA & Durham, NC)..........................................................1990­1994 Trial attorney for criminal defense and juvenile dependency cases, managing caseload of 200 clients, most all who had underlying mental health, substance abuse or poverty­related issues. Developed extraordinary presentation and conflict resolution skills derived from extensive courtroom experience and pre­trial negotiation work.

Associate Attorney: Hassard, Bonnington, Rogers, & Huber (San Francisco, CA).................................................1988­1990 Defended physicians and medical groups in medical malpractice, wrongful termination, and related lawsuits. Board Appointments and Community Leadership
Napa County Library Literacy Center: Citizenship Class Instructor……………………………………………2023­present Immigration Institute of the Bay Area: Citizenship Class Instructor……………………………………………2023­present Northern California Planned Giving Council: President, Direct Conference and Training...................................2011­2019 Napa/East Bay Moms Demand Action for Gun Sense in America: Local Group Lead………………..……….2018­ present
Beth Chaim Congregation: Sisterhood President & Board of Directors....................................................................2008­2010 Contra Costa Jewish Community Center: President, Board of Directors, & CEO Search Chair............................2005­2006 Trained Mediator | Graduate of Leadership Contra Costa | Certified Fundraising Executive ATTACHMENT 1

Submit Date: Nov 09, 2023
First Name Middle Initial Last Name
Email Address
Street Address Suite or Apt
City State Postal Code
Primary Phone Alternate Phone
Employer Job Title
City of Napa Boards & Commissions
Profile
Mailing Address (if different than Resident Address above) Length of Residence in the City of Napa:
14 Length of Residence in the County of Napa:
17 Registered to vote in the City of Napa?
Yes No
Ethnicity *
Hispanic
Interests & Experiences
Which Boards would you like to apply for?
Napa County Library Commission: Submitted
Michelle N Dickson
Napa CA 94558
Michelle Dickson Yoga / Michelle
Dickson Bookkeeping Yoga Instructor / Bookkeeper
Michelle N Dickson Page 1 of 3
ATTACHMENT 1

Upload a Resume
Community Service Experience:
- Treasurer, Board Member of Napa Bookmine Literary Foundation - PTA President of Yountville Elementary School, 2018-19, 2019-20 - Currently running the Napa Valley Rainbow Families group serving LGBTQIA+ families
Education:

Leigh High School - graduated 2002 West Valley College - 2002-04 Napa Valley College - 2018-19 Western Governor's University - graduated BS in Accounting Spring 2023 Other relevant experience or expertise:

Additional Questions
What is your understanding of the role and responsibility of this board? To advocate for and represent the library
Have you ever attended a meeting of this board? If so, how many? no
What duties of this board are most interesting to you?
Library advocacy! I love the library and would love to do what I can to help it continue its work in our community.

What activities of this board are least interesting to you? n/a
What programs or projects would you like to see improved or implemented? Teen/Tween programming and outreach - a lot of great programming for the younger set but would be nice to see more focus on providing resources and events for these age groups, especially middle schoolers.

How would you approach improving these project(s) or program(s)? I am not sure! I know in the past there were teen reading groups that fell by the wayside, partially due to COVID restrictions. Movie nights are great but making sure that the events that are ongoing are marketed regularly - i am always looking for fun thinks for my 13 year old to take part in, because reading is such a huge part of our family's life anyway.

Michelle N Dickson Page 2 of 3
ATTACHMENT 1

Are you involved in any organizations or activities that may result in a conflict of interest if you are appointed to this board?
no
Please list two local references and their phone numbers:

How did you learn of this vacancy?
Internet
Michelle N Dickson Page 3 of 3
ATTACHMENT 1

MICHELLE DICKSON

SKILLS
● Proficiency in Quickbooks (Online & Desktop), Quickbooks Payroll, and ADP Payroll ● Other Computer/Web Skills: G Suite (Gmail, Drive, Docs, Sheets), Microsoft Office suite (Word, Excel, Powerpoint), Canva, Adobe Photoshop CC, Lightroom, MailChimp ● Excellent verbal and written communication skills
● Organized and detail oriented
● Ability to learn new skills quickly and efficiently
● Creative thinker and problem solver
● Exceptional time management and prioritization – manages multiple projects simultaneously, while performing daily expected tasks

J OB EXPERIENCE
Owner ⚫ January 2022 – Current
Michelle Dickson Bookkeeping Services
● Offers bookkeeping services to various clients
● Quickbooks or Quicken Set Up, Clean up
● Transaction Coding & Account Reconciliation
● Accounts Payable & Receivable
● Payroll (Quickbooks, ADP)
● Monthly/Quarterly review of Balance Sheet & Income Statement Owner ⚫ April 2015 – Current
Michelle Dickson Yoga
● Yoga instructor offering private and public group classes around Napa Valley for various studios and corporate clients
Bookkeeper ⚫ August 2017 – Current
Napa Bookmine, LLC
● Weekly uploading, categorizing, and processing of Accounts Receivable & Accounts Payable ● Month end account reconciliation and journal entries ● Weekly bank deposits
Complex Payroll Manager ⚫ June 2019 – March 2020
The Estate Yountville, Yountville, CA
● Bi-weekly payroll processing (ADP)
● Managing the Front Desk Cash drawers & Petty Cash
● Weekly Bank Deposits
● Payroll reporting in coordination with corporate headquarters, including F&B Tips reports and Union Dues reporting
● Assisted Human Resources with termination paperwork and final check processing ATTACHMENT 1

● Assisted the Director of Finance with various month-end reporting processes, including closing journal entries, Accounts Payable processing
Special Projects Administrator ⚫ December 2018 – June 2019 The Estate Yountville, Yountville, CA
● Assistant to the General Manager, coordinating calendar and correspondence. ● Facilitated the employee parking project, in coordination with the Town of Yountville ● Assisted Human Resources with various projects, including created slide decks for New Hire Orientation and coordination of employee events
● Provided support to the Director of Operations, including business card creation & ordering, and rooms ameneties budgeting
Office Manager ⚫ January 2018 – December 2018
Napa Valley Aloft, Inc, Yountville, CA
● Payroll & Bookkeeping (A/P, A/R, monthly reconciliations, ME reporting) ● Compliance: developed and implemented Safety Manual for all staff, facilitate CAL-OSHA required training
● Human Resources: interviewing and onboarding of all new staff, facilitating monthly staff meetings to discuss current projects and keep staff members up-to-date on company procedures ● Develop and maintain relationships with Yountville Chamber of Commerce and Visit Napa Valley to further brand reach
● Create marketing database and develop email campaigns through VerticalResponse ● Maintain company website and social media accounts (Facebook & Instagram) ● On-site contact for large groups and VIP exclusive clients Store Manager ⚫ February 2016 – August 2017
Napa Bookmine, Napa, CA
● Built the Oxbow shop from the ground up, organizing shelving, stocking, hiring, developing relationships with suppliers, business associates and all over the country ● Managerial duties, including: hiring and training of all new staff, facilitating monthly staff meetings to discuss current projects, HR issues and updated procedures. ● Process & receive inventory, enter AP into Quickbooks, process payments (check, credit cards), month end checking & credit card reconciliation
● Developed relationships with authors, publishers, and agents to bring authors to Napa for events (signings and readings)
● Maintain and develop company website, social media accounts ● Accounts Payable review invoices and provide approval for payments

EDUCATION
Western Governor’s University, School of Business 2019-March 2023 ● Bachelor of Sciences in Accounting
Napa Valley Community College, Napa, CA 2018-2019
● Business & Accounting Classes
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CERTIFICATIONS
Certified Bookkeeper – National Association of Certified Public Bookkeepers ● Current – Expires December 31, 2023
Certified ProAdvisor - Quickbooks Online
● Current – Expires April 2024
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Submit Date: Nov 13, 2023
First Name Middle Initial Last Name
Email Address
Street Address Suite or Apt
City State Postal Code
Primary Phone Alternate Phone
Employer Job Title
City of Napa Boards & Commissions
Profile
Mailing Address (if different than Resident Address above) Length of Residence in the City of Napa:

Nearly 9 years
Length of Residence in the County of Napa:

Nearly 9 years
Registered to vote in the City of Napa?
Yes No
Ethnicity *
Caucasian/Non-Hispanic
Interests & Experiences
Which Boards would you like to apply for?
Napa County Library Commission: Submitted
Linda Nellett
l
Napa CA 94559
Crowe LLP Associate Director
Linda Nellett Page 1 of 3
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Upload a Resume
Community Service Experience:

I have not participated in city or county community service agencies since relocating to Napa, but was heavily involved in community work from 1993 through 1997 in the Albany Park neighborhood of Chicago.

In Napa, I have been a volunteer and foster with local animal rescue organizations, including Jameson Rescue Ranch; Whiskers, Tails and Ferals; and currently with Gunter's Legacy Animal Rescue.

Education:

Bachelor of Liberal Arts and Science, June 1990, University of Illinois at Chicago, Chicago IL. Master of Library and Information Science, January 2002, Dominican University, River Forest IL.

Other relevant experience or expertise:

I was an active participant in the 2023 Napa City Academy. I wanted to learn more about City operations in order to be a better advocate for important initiatives and combat misinformation.

Additional Questions
What is your understanding of the role and responsibility of this board? The library commission acts as an advisor to the County Board of Supervisors and Library Director.

Commission members represent the residents of Napa County and act as information conduits amongst the residents, elected officials, and library leadership.

Have you ever attended a meeting of this board? If so, how many? Yes, I attended one virtual meeting.

What duties of this board are most interesting to you?
Working with the Library Director and Board of Supervisors to better serve the Napa County community.

Championing the library and a diverse selection of materials. Communicating the value of the library to the community.

What activities of this board are least interesting to you? Unsure.

What programs or projects would you like to see improved or implemented? Increasing the diversity of the electronic materials collection (ebooks, audio books, etc.), as well exploring ways to expand the Library of Things.

How would you approach improving these project(s) or program(s)? Develop a better understanding of the collection development plan and how community members can help contribute to it. Research approaches and lessons learned from other libraries in expanding LOT offerings.

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Are you involved in any organizations or activities that may result in a conflict of interest if you are appointed to this board?
No
Please list two local references and their phone numbers:

How did you learn of this vacancy?
Other
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Linda Nellett

Summary
More than 20 years of experience in connecting people with resources and experts to solve problems and make a difference. Successful knowledge management (KM) career in professional services focused on creating and supporting platforms and processes to enable the delivery of exceptional projects and services to clients. Value the spark of ideas from a team and the space to integrate that collaboration independently. Curious and inquisitive. Focus on the user, efficiency, and effective governance.

Professional Experience
Crowe LLP , San Francisco CA 2018 - Present
Associate Director
Lead and execute the knowledge management strategy for the Crowe US Audit and Assurance business unit. ● Directed the development and deployment of the first M365/SharePoint Online knowledge management (KM) solution for Crowe US to provide authoritative guidance and resources to the Audit and Assurance business unit.
● Established and implemented knowledge platform governance and taxonomy. ● Designed and implemented performance measures and feedback mechanisms to fine tune user experiences.
● Continue to guide further development of KM solutions and taxonomy to support knowledge discovery through AI, as well as traditional browser-based systems. ● Collaborate on communications planning and change management, including developing written and video communications and training.
● Direct KM product team, both US and India-based, to configure and maintain KM solution.

Deloitte , San Francisco CA 2014 – 2018
Deloitte , Chicago, IL 1998 – 2014
Senior Manager, Knowledge Services 2015 – 2018
Create and lead the development and execution of knowledge management priorities for the Assurance, Managed Risk Services, and Advisory Ventures Fund businesses in Risk and Financial Advisory. ● In consultation with leaders and stakeholders, craft knowledge plans and metrics-driven analysis to support achievement of strategic objectives.
● Plan, manage, and execute projects to develop and maintain practice resources on the SharePoint global intranet portal with emphasis on user-centric, responsive layout and design. ● Secure and curate content to support client conversations, pursuits, and engagement delivery. ● Coach two US team members; develop and manage two “virtual shadow” team members in offshore operations center in India.
● Recast, promote, and maintain an online toolkit to support client relationship building and targeting; develop and deliver virtual classroom training on the toolkit for a global audience. ● Collaborate using Yammer, OneDrive, and Teams with US and offshore team members on continuous improvement of governance, operations, content management processes, and taxonomy.

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Linda Nellett

Senior Manager, Audit and Enterprise Risk Services (AERS) 2008 – 2015 Managed operations of the AERS knowledge management team of six professionals in the US and seven offshore professionals in India.
● Co-led the integration of the AERS and Financial Advisory knowledge management programs, including integration of staff, processes, and content for FY16 launch of new Risk and Financial Advisory business. ● Guided working teams in India to manage content processes and knowledge management system support.
● Coordinated the roll-out of tailored SharePoint team sites in AERS for client collaboration. Created communications, presentations, and training materials customized to AERS. ● Liaised with knowledge management professionals in other business units on governance, taxonomy, content management, intranet SEO, and social media initiatives. ● Directed and executed the creation, promotion, and maintenance of intranet-based communities of practice for AERS service lines such as Cybersecurity, Risk Management, Internal Audit, and Assurance using SharePoint and Yammer.
● Counseled and managed four direct reports to deliver custom knowledge management plans for Cybersecurity, Internal Audit, and Assurance practices.

Manager, Audit and Enterprise Risk Services (AERS) 2002 – 2008 ● Counseled and managed four direct reports in U.S., providing direction on team priorities and project direction.
● Created and delivered presentations about knowledge management to managers, senior managers, and partner/directors of AERS during quarterly training sessions and leadership meetings, leading to increased adoption and use of knowledge management systems and tools. ● Facilitated development of methodologies for delivering key services. ● Worked with Information Technology team on business requirements for enhancing and the AERS knowledge management portal.
● One of three working team participants to select an enterprise taxonomy management tool (Synaptica). ● Established and guided two new teams in India offshore operations center to manage content processes and daily knowledge management system support.

Team Lead/Content Manager, Enterprise Risk Services (ERS) 1998 – 2002 ● Migrated KM system to SharePoint: partnered with technology team to document requirements for end user and back-end functionality; created an information architecture to support intranet navigation; updated content management process and governance approaches; migrated over 3,000 assets. ● Coordinated roll-out of the initial knowledge management program and system for global ERS practice:
updated metadata schema to accommodate multiple business taxonomies; enhanced governance and content processes; created documentation for content management system and delivered training to member firm content managers; executed change management and wrote communications. ● Supported launch of first knowledge management program and system for the US ERS practice: created processes for content management and governance to support regulatory and risk management requirements; established metadata schema for content organization and retrieval. ● Developed and delivered in-person and virtual classroom training in Midwest region and nationally.

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Linda Nellett

Prior Experience
Team TECH/AmeriCorps*VISTA, United Way/Crusade of Mercy , Chicago IL Director of Research, Easter Seal Society of Metropolitan Chicago Annual Fund Assistant, Heartland Alliance for Human Needs & Human Rights , Chicago IL Campaign Assistant/Prospect Researcher, Glenwood School , Glenwood IL Education and Certifications
KCS v6 Fundamentals
Dominican University , River Forest IL
Master of Library and Information Science. Course concentration in knowledge management and information technology.

University of Illinois at Chicago , Chicago IL
Bachelor of Liberal Arts and Science. Majored in Anthropology. Graduated with honors.

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