CLASS SPECIFICATION
CLASS TITLE: COMPLIANCE PROGRAMS MANAGER
DEFINITION:
Under general direction, the Compliance Programs Manager plans, organizes, supervises and participates in the operations, and administration of the City’s parking and code enforcement programs. The Compliance Programs Manager performs a variety of administrative and management functions related to the development, implementation and maintenance of the compliance programs.
DISTINGUISHING CHARACTERISTICS:
The Compliance Programs Manager classification is a single position classification. The incumbent is responsible for work that is highly intricate and requires the ability to reason through and solve complex problems. The incumbent has extensive contact with public officials, employees, and the general public.
SUPERVISION RECEIVED AND EXERCISED:
General direction is provided by the Community Development Director or designee. Responsibilities include the direct and indirect supervision of supervisory, professional, technical, contract and support staff allocated to the Parking and Code Enforcement Programs.
EXAMPLES OF DUTIES
Duties may include, but are not limited to the following:
Project planning, organizing and developing the activities of the City’s compliance programs, including collection, enforcement, permits, customer concerns, billing, maintenance, field operation services, goals, objectives, procedures, policies and pricing.
Selecting, assigning, monitoring, reviewing, evaluating and directing the work of staff and contractors; providing staff training and professional development; interpreting City policies and procedures to employees; establishing work procedures and/or standards and ensures safe working practices; administers personnel policies.
Coordinating with City Departments (such as the City Manager’s Office, Community Development, Parks and Recreation, Police and Finance) regarding development, maintenance and enforcement. Directing compliance issues through appropriate channels to ensure resolution. Consulting with the City Attorney’s Office as needed for more serious compliance issues, enforcement actions, and policies.
Facilitating long-term and strategic planning, policy, code and ordinance recommendations, financial planning, analysis and recommendations of rate structures, marketing of programs and services, and asset management; Preparing and maintaining the annual budget for the programs; vendor management and sourcing; developing and monitoring compliance for contracts and financial reporting; recommending and administering revenue control and operational policies and procedures relating to Citywide compliance programs; maintaining records and preparing a variety of reports, correspondence, grant applications and other written materials.
Representing compliance programs at meetings with public agencies, business and civic groups, and other organizations in the presentation and discussion of related problems, proposals, projects and policies. Attends Commission, City Council, and other meetings when necessary.
Organizing and overseeing operational studies and investigations, preparation of reports and documents regarding compliance programs, issues, and operations to provide programmatic improvements.
Responding to and resolving citizen inquiries and complaints regarding compliance issues and problems.
Participating in the development and design of municipal facilities and related parking control systems.
Performs related duties as assigned.
QUALIFICATIONS:
Knowledge of:
Principles, practices and methods of program administration and public administration, budgeting and personnel management; State, federal and local laws and ordinances relating to the area of assignment; Principles and practices of public administration, including budgeting and program management; Research and financial analysis techniques;
Negotiating techniques;
Basic construction methods and terminology and construction financing techniques; Principles and practices of effective supervision and performance management. Principles of supervision, training and performance evaluation.
Ability to:
Develop, implement, and administer a variety of parking related programs; Read, interpret, and explain complex laws, rules, and regulations; Communicate effectively orally in one-on-one and public speaking situations; Establish and maintain effective work relationships with City staff, developers, contractors and the general public; Produce written documents using proper grammar, punctuation and spelling; Analyze complex financial documents, policies, laws and regulations and make sound recommendations; Gather and analyze a variety of complex data;
Prepare and monitor contracts and budgets;
Negotiate fair and appropriate leases;
Proficiency with computer programs, including Microsoft Office suite of applications and utilizing data to inform and set priorities and identify challenges/opportunities; Analyze, interpret and check complex plans, specifications and calculations; Supervise, train and evaluate assigned technical and support staff and implement goals, objectives, procedures and work standards; Meet appropriate physical demands necessary for adequate job performance.
Education and Experience:
Any combination of education, experience, and training that would provide the best qualified candidates. A typical way to obtain the knowledge, skills, and abilities would be:
Possession of the equivalent of a bachelor’s degree from an accredited college or university with major course work in public, business administration or related field.
Four (4) years of increasingly responsible program management or related experience.
Programmatic experience may substitute education on a year-for-year basis.
Special Requirements:
Possession at time of hire and continued maintenance of a valid California Class C driver’s license is required.
Employment Type: Classified
Bargaining Unit: AMP
FLSA Status: Exempt
Established: 10/17/2017
Amended: TBD
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