2024 Norwalk Title VI Program Update_FINAL REPORT 030624 — Norwalk City Council, March 19, 2024

FY 2024 Title VI Program Update
April 2024

CITY OF NORWALK

NORWALK TRANSIT SYSTEM
FY 2024 Title VI Program Update
April 2024
Adopted by the Norwalk City Council
March 19, 2024
Prepared by
Moore & Associates, Inc.
25852 McBean Pkwy, Suite 187
Valencia, CA 91355
888.743.5977

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TABLE OF CONTENTS
Introduction.....................................................................................................................1 Title VI Notice to the Public ...........................................................................................4 Title VI Complaint Procedures.......................................................................................4 Transit-Related Title VI Complaints, Investigations, or Lawsuits..............................6 Public Participation Plan................................................................................................6 Past Public Outreach Efforts.......................................................................................................6 Community Organizations and Stakeholders .............................................................................7 Public Participation Plan Goals and Outreach Strategies .........................................................10 Actions to Encourage Public Participation................................................................................10 Summary...................................................................................................................................11 Limited English Proficiency Plan................................................................................11 The Four Factor Analysis...........................................................................................................12 Language Assistance Plan .........................................................................................................19 Summary of LEP Plan Actions ...................................................................................................21 Information Regarding the Racial Breakdown of Transit-related Policy Boards or Committees ...................................................................................................................22 Subrecipients................................................................................................................22 Equity Analysis.............................................................................................................22 Documentation of Council Actions to Title VI............................................................22 Service Standards ........................................................................................................22 Vehicle Load .............................................................................................................................22 Vehicle Headway ......................................................................................................................23 On-Time Performance ..............................................................................................................23 Service Availability....................................................................................................................23 Service Policies ............................................................................................................25 Distribution of Transit Amenities..............................................................................................25 Vehicle Assignment ..................................................................................................................25 Appendix A Norwalk Transit System’s Title VI Statement of Policy ..................27 Appendix B: Norwalk Transit System’s Title VI Complaint Procedures and Complaint Forms (English, Spanish, Chinese, & Korean)........................................28 Appendix C: Norwalk Transit System Log of Title VI Investigations, Lawsuits, and Complaints ....................................................................................................................46 Title VI Program Update FY 2024 iv
Appendix D: Table Depicting Minority Representation on Committees and Councils Selected by the Recipient ............................................................................................47 Appendix E: LEP & Minority Populations in NTS Service Area by Census Tract .48 Appendix F: Stakeholder and Staff Outreach ............................................................56 Appendix G – Documentation of Council Actions Related to Title VI .....................60 Title VI Program Update FY 2024 1
Introduction
Title VI of the Civil Rights Act of 1964 is a federal law that prohibits recipients and subrecipients of Federal financial assistance (e.g., states, local governments, transit providers) from discriminating on the basis of race, color, or national origin in their programs or activities, and obligates Federal funding agencies to enforce compliance.

Under Title VI, the U.S. Department of Transportation (DOT) has the responsibility to provide oversight of recipients and to enforce their compliance with Title VI, ensuring that recipients do not use DOT funds to subsidize discrimination based on race, color, or national origin.

Norwalk Transit System (NTS) is a recipient of Federal Transit Administration (FTA) funds and has prepared this report in accordance with FTA Circular 4702.1B, dated October 1, 2012.

NTS operates local fixed-route transit service as a department of the City of Norwalk. NTS’ route network includes six routes that provide fixed-route service in the cities of Norwalk, Artesia, Bellflower, Cerritos, La Mirada, Santa Fe Springs, Whittier, South El Monte, El Monte, La Habra, and portions of unincorporated Los Angeles County including Los Nietos and Avocado Heights. Exhibit 1 shows a map of NTS, which includes:

Route 1 (Rio Hondo/Bellflower) – Primarily a north-southwesterly route between the City of Bellflower on its southern end to the unincorporated Los Angeles County community of Avocado Heights at its northern end, this route also serves Norwalk, Bellflower, Santa Fe Springs, Los Nietos, West Whittier and Whittier. The Norwalk Civic Center and Entertainment Complex, Rio Hondo College, and Cerritos College are among the major destinations on this route. Route 1 operates seven days a week. The span of service is 5:20 a.m. to 10:36 p.m. on weekdays. Weekend service is from 7:52 a.m. to 5:33 p.m. The service frequency is approximately every 30 minutes on weekdays and approximately every 50 minutes on weekends.

Route 2 (Norwalk Square/Metro C Line/Cerritos College/Cerritos Mall) – Provides circulation within the cities of Norwalk, Cerritos, and Artesia via a bidirectional loop. Important destinations include the Norwalk Civic Center area, the I-605/I-105 Metro C Line Station, Cerritos College, and Los Cerritos Center.

This route operates seven days a week. The span of service is between 5:55 a.m. and 7:33 p.m. on weekdays. On weekends the route operates between 9:16 a.m. and 6:44 p.m. Service frequency is approximately every 37 minutes in each direction on weekdays and approximately one hour 74 minutes on weekends.

Route 3 (Whittier Depot/Alondra & Norwalk Blvd.) – Connects Norwalk and Cerritos at its southern end with the City of Whittier at its northern terminus, also serving Santa Fe Springs. The Norwalk Civic Center area, downtown Whittier, Gateway Plaza Center, Santa Fe Springs City Hall, and several high schools are among major destinations on this route. Route 3 operates five days a week with no service on the weekend. It operates from 5:29 a.m. to 7:29 p.m. on weekdays providing 60-minute headways throughout the day.

Route 4 (Imperial Highway/Metro C Line Station/Norwalk Metrolink Station) – Is an east-west route along Imperial Highway between the I-605/I-105 Metro C Line Station and Beach Boulevard in Orange County. This route provides connections to Metrolink at the Norwalk/Santa Fe Springs Metrolink Station.

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The cities of Norwalk, Santa Fe Springs, La Mirada, and La Habra (in Orange County) are served along with a portion of unincorporated Los Angeles County. Route 4 links the two rail stations with several major employers in the Imperial Highway corridor including the Los Angeles County Registrar/Recorder and Biola University. This service operates seven days a week. The weekday span of service is between 4:15 a.m. and 10:43 p.m., with the last few trips between the C Line and Metrolink Stations. Service on the weekend operates between 6:45 a.m. and 7:00 p.m. Weekday headways vary from approximately 12 to 30 minutes in the peak periods, an average of 25 minutes in the mid-day, and every 50 minutes on weekends.

Exhibit 1
Norwalk Transit System route map

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Route 5 (Rosecrans/Metro C Line Station/City of La Mirada) – Operates primarily along Rosecrans Avenue between the I-605/I-105 Metro C Line Station in Norwalk and the city of La Mirada, also serving Santa Fe Springs. The service operates five days a week with no service on weekends and connects the Metro C Line Station with both residential and industrial land uses on Rosecrans Avenue. It operates from 4:15 a.m. to 7:40 p.m. on weekdays providing 45-minute headways throughout the day.

Route 7 (C Line Station/El Monte Bus Station) – Operates along various streets between the I-605/I-105 Metro C Line Station in Norwalk and the El Monte Bus Station in the city of El Monte, also serving Santa Fe Springs, Whittier, and South El Monte. The service operates six days a week with no service on Sunday.

This route was formerly part of Metro Line 270. It operates from 3:48 a.m. to 8:51 p.m. on weekdays providing 56- to 60-minute frequency along the entire route throughout the day and 20-to-30-minute headways between the El Monte Bus Station and Rio Hondo College. Saturday service operates between 5:49 a.m. and 7:57 p.m. every 60 minutes.

NTS fixed-route service utilizes 34 buses including 25 CNG Gilligs, six BEB Gilligs, and three hybrid New Flyers. The peak-vehicle requirement is 20 buses, with the remainder serving as spares. NTS provides services to nearly 800,000 passengers per year within a service area of 637,365 residents.

In addition to fixed-route service, NTS provides a high-quality and efficient demand-responsive service (Dial-A-Ride) for Norwalk’s senior and disabled residents within the jurisdictional boundaries of the City of Norwalk. NTS also contracts for late evening weekday supplemental taxi voucher service and daytime weekday inter-jurisdictional taxi voucher service for medical trips for eligible Norwalk residents to Bellflower, Downey, Lakewood, and Whittier.

Per the FTA’s Title VI Circular 4702.1B, October 1, 2012, as a recipient of FTA funds, NTS is required to prepare and update a Title VI Program. This Program follows the outline provided in Circular 4702.1B regarding Title VI Program requirements and includes the following components and program elements:
•The Title VI Notice to the public;
•Instructions to the public regarding how to file a Title VI complaint; •A list of public transportation-related Title VI investigations, complaints, or lawsuits; •A public participation plan, including a targeted outreach plan to Title VI populations and a summary of recent outreach efforts;
•A language assistance plan based on the Limited English Proficiency analysis; •Information regarding the racial breakdown of transit-related policy boards or committees; •An equity analysis if the recipient has constructed a facility (such as a garage, maintenance facility, or operation center) since the last Title VI assessment; •A copy of board meeting minutes, resolution, or other appropriate documentation showing the board of directors or appropriate governing entity or official(s) responsible for policy decisions reviewed and approved the Title VI Program;
•Systemwide standards and policies that address:
oVehicle load and vehicle headway,
oOn-time performance, and
oService availability; and
•Service policies that address:
oProvision of transit amenities and
oVehicle assignment.

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Norwalk Transit System operates fewer than 50 buses in peak service, and thus is not required to:
•Provide demographic and service profile maps and charts; •Collect and report survey data regarding customer demographics and travel patterns; •Evaluate service and fare equity changes; or
•Monitor transit service.

Demographic and survey data that are already available are included in the NTS Title VI Program.

Title VI Notice to the Public
Exhibit 2 displays the NTS Title VI Notice to the Public in English and Spanish. This notice has been placed in the customer service lobby at NTS headquarters at 12650 East Imperial Highway, Norwalk, CA 90650; on the NTS website at http://www.ci.norwalk.ca.us/city- hall/departments/norwalk-transit-system-nts/title-vi; and on all NTS buses. The notice will be translated into other appropriate languages per the City’s Limited English Proficiency and Language Assistance Plans. These actions will be completed within three months of the City’s formal adoption of its Title VI Program.

Title VI Complaint Procedures
NTS has prepared instructions for the public regarding how to file a Title VI discrimination complaint.

Appendix A contains the NTS’ Title VI Statement of Policy. Appendix B contains the NTS’ Title VI Complaint Procedures and Complaint Form. This information and the accompanying complaint form are provided on the NTS website in English, Spanish, Chinese, and Korean.

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Exhibit 2
NTS Title VI Notice to the Public (English and Spanish)

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Transit-Related Title VI Complaints, Investigations, or Lawsuits NTS maintains a log of any Title VI complaints, investigations, or lawsuits to ensure appropriate and timely resolution is provided.

Title VI complaint forms are received by administrative staff, who forward the complaint forms to the Title VI Coordinator. The Title VI Coordinator investigates the complaints and provides feedback to the Regional Director of Transportation. All Title VI complaints are resolved within 60 days, at which point the results of the investigation and corrective action are shared with the complainant.

Appendix C includes the complete log of Title VI-related complaints. NTS has received no complaints over the past three years.

Public Participation Plan
Promoting inclusive public participation is an important element of a transit agency’s Title VI program.

Recipients have wide latitude to determine how, when, and how often specific public participation activities should take place, and which specific measures are most appropriate. The Title VI guidelines suggest that a recipient’s public participation plan for minority populations may be part of efforts that extend more broadly to include other constituencies that are traditionally underserved, such as people with disabilities, low-income populations, and others.

The Southern California Association of Governments (SCAG) is the metropolitan planning organization (MPO) for the six-county Southern California region, including the counties of Imperial, Los Angeles, Orange, San Bernardino, Riverside, and Ventura. From the beaches to the high desert, the six-county region that encompasses Southern California spans 38,000 square miles, 191 cities and a population of over 19 million. The SCAG region is among the largest and most diverse in the world, with a unique combination of languages, ethnicities and cultures.

SCAG is responsible for developing long range transportation, and environmental plans for the region.

Norwalk Transit relies on SCAG’s Public Participation Plan to ensure compliance with applicable Tittle VI regulations when embarking in a project that has regional impact.

However, for projects that only impact the Norwalk Transit service area, the agency has its own Public Participation processes. In an effort to provide equal access to services provided by NTS, and promote inclusive public participation, the City of Norwalk advises its citizens of proposed changes to service, and fares through notification of the Public Hearing published in the Whittier Daily News, Mid Valley News, and La Opinion. Letters are mailed to stakeholders, and notices are posted on Norwalk Transit System buses. Finally, Norwalk transportation staff meets with the San Gabriel Valley and Gateway Cities Service Councils in order to encourage feedback from the public, and ensure their concerns are addressed.

Past Public Outreach Efforts
Like most transit systems, NTS conducts public outreach primarily during planning studies or when major changes to the transit network are being considered or proposed. Many public outreach activities were put on hold across the past three years due to the COVID-19 pandemic. The City of Norwalk website Title VI Program Update FY 2024 7
provides the opportunity for interested persons to sign up for email notifications on a variety of topics, including Bus and Transportation Services.

During the past three years, there has been outreach conducted regarding COVID safety precautions, holidays, and route and schedule changes. These outreach activities are detailed in Exhibit 3.

Exhibit 3
Outreach conducted between June 2020 and December 2023
Event/activity Date How advertised
COVID mask update January 2022 Onboard notices
Route 1, 4, 7 temporary route changes February 2022 Onboard notices Resumption of front door boarding February 2022 Onboard notices, social media, website, in-vehicle announcements
COVID mask update March 2022 Onboard notices
COVID mask update April 2022 Onboard notices
COVID mask update May 2022 Onboard notices
Route 7 weekday time change September 2022 Onboard notices COVID mask update September 2022 Onboard notices
Holiday schedule October 2023 Onboard notices, social media, website, in-vehicle announcements
Notice of service change effective 1-14-24 December 2023 Onboard notices, social media, website
NTS has also collaborated with the City of Norwalk’s Communications Department to post information on social media in both English and Spanish. Outreach in other languages has been limited due to the COVID- 19 pandemic, but NTS has identified staff members fluent in Chinese, Korean, and other languages to be available when needed.

Community Organizations and Stakeholders
The City of Norwalk conducts regular outreach to community organizations and educational institutions, as well as participates in community events. Outreach activities during the past three years were initially curtailed due to the COVID-19 pandemic, but the City has resumed many of these outreach activities.

Exhibit 4 presents a summary of community-based outreach activities.

Exhibit 4
Community outreach conducted between June 2020 and December 2023 Event/activity Type of
outreach
Date
Senior Commission Meetings Senior Monthly; ongoing
City of Whittier: Transportation Fair Community March 17, 2022 Nettie Waite Middle School: Career Day Education April 17, 2022 Norwalk Senior Center: Transportation Symposium Senior May 2, 2023 John Glenn High School: Special Education Transition and Resource Fair Education March 14, 2023
Nettie Waite Middle School: Career Day Education April 5, 2023 Norwalk-La Mirada Unified School District 2023 College and Career Expo Education October 26, 2023
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Minority Populations
Exhibit 6 shows minority, low-income, and limited English-proficient (LEP) census tracts within the NTS service area, with an overlay of transit service. FTA Title VI guidance describes minority census tracts as those census tracts with a higher proportion of minority population than the City as a whole, and low- income census tracts as those census tracts with a higher proportion of low-income population that the City as a whole. Minority populations include:
•American Indian or Alaska Native
•Asian
•Black/African American
•Hispanic or Latino
•Native Hawaiian or Other Pacific Islander
The concentrations of these minority populations are detailed below in Exhibit 5.

Exhibit 5
Race and ethnicity within the NTS service area
Total

Population Percentage of
Total
Total population 539,275 100.0%
White alone 163,837 30.4%
Black or African American alone 21,134 3.9%
American Indian/Alaska Native alone 8,394 1.6%
Asian alone 88,112 16.3%
Native Hawaiian/Pacific Islander alone 2,502 0.5%
Some other race alone 181,401 33.6%
Two or more races 73,895 13.7%
Hispanic and/or Latino (of any race) 343,146 63.6%
Source: U.S. Census Bureau, 2022 5-year American Community Survey, Table DP05.

Appendix E includes the data for minority and LEP populations in Norwalk by census tract. All minority and low-income census tracts are well-served by the existing transit network.

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Exhibit 6
Minority, Low-Income, and LEP Census Tracts
Source: U.S. Census Bureau, 2022 5-year American Community Survey.

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Public Participation Plan Goals and Outreach Strategies NTS has established the following Public Participation Plan (PPP) Goals:

1. To identify effective means of obtaining input on public transportation issues in the Norwalk Transit System from all interested residents and businesses;

2. To develop effective means of engaging minority and Limited-English-Proficient (LEP) populations and other constituencies that are traditionally underserved, including people with disabilities and low-income populations.

To implement the PPP Goals, Norwalk shall utilize the following strategies to ensure an inclusive Public Participation Plan:
•Schedule meetings at times and locations that are convenient and accessible for minority and LEP communities.
•Coordinate with community organizations, educational institutions, and others as identified to implement public engagement strategies that reach out specifically to members of affected minority and/or LEP communities.
•Utilize newspaper ads that serve LEP populations with circulation in the areas associated with stakeholders and NTS patrons.
•Provide opportunities for public participation through means other than written communication, such as use of audio or video recording devices to capture oral comments. •Consider various communication methods to provide outreach to various stakeholders including:
oOn-board surveys,
oInformal meetings with individuals and small groups,
oPresentations to civic and faith-based organizations,
oStakeholder roundtables,
oParticipation in community events,
oPress releases,
oOpen houses,
oInterior cards on buses, and
oUse of social media.

Given the importance of Metro transit routes within the City, NTS works closely with Metro on transit- related public outreach within the City. Strategies for achieving the goals of the Public Participation Plan include strategies identified by Metro in its 2022 PPP (available as Appendix E of Metro’s 2022 Title VI Program at https://www.metro.net/about/civil-rights-policy). NTS also works closely with the Southern California Association of Governments (SCAG); its 2022 PPP identifies additional strategies (available at https://scag.ca.gov/post/scag-2022-public-participation-plan).

In addition, FTA has developed Circular 4703.1, Environmental Justice Policy Guidance for Federal Transit Administration Recipients, which includes examples of effective strategies for engaging minority and low- income populations.

Actions to Encourage Public Participation
Based on a review of plans at neighboring transit agencies and planning organizations, Norwalk Transit System has developed the following list of actions to encourage public participation in its transportation planning efforts:

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•Locate meetings at transit accessible and ADA compliant venues, including neighborhood venues as appropriate.
•Post meeting notices on buses, at the Norwalk Transit System offices, and electronically via the City’s website. Create a separate webpage for major studies. •Work with Metro and the Gateway Cities Council of Governments to develop a list of stakeholders (individuals, community leaders, and community-based organizations) and distribute meeting notices to all stakeholders. This action will broaden the availability of information, especially in communities that are traditionally hard to reach.
•Encourage citizen involvement in the affairs of the city by participating in local regulatory and advisory bodies. Participation is encouraged on the City of Norwalk’s website at https://www.norwalk.org/about-us/commissions. Furthermore, staff communicates available board participation opportunities at Community Forum meetings, where the public is also able to engage city staff. Community Forum meeting information, when available, can be found at https://www.norwalk.org/residents/community as well as on the City’s event calendar. The latest community meetings were held in August 2023; they are typically held every 4 months. •For larger planning studies, conduct meetings throughout the study period to obtain public input that can guide plan development and to obtain feedback on preliminary proposals. •Supplement formal meetings with informal group briefings with stakeholders as needed, based on community interest and potential community impacts.

Summary
The range of public participation strategies and actions included in this plan can engage diverse communities and create ongoing public access, participation and input throughout any study or plan. Each public outreach process will engage varied stakeholders: (residents, businesses, transit users, elected officials, local area organizations and others). This PPP for NTS has the flexibility to accommodate the needs of any public transportation study, plan, or project and ensure real opportunities for meaningful input from all stakeholders.

The next section presents NTS’ LEP plan, oriented toward communities and individuals with limited proficiency in English. Additional strategies are included in the LEP plan, and are incorporated in the public participation plan by reference.

Limited English Proficiency Plan
Individuals who have a limited ability to read, write, speak or understand English are Limited English Proficient or “LEP” as defined in the FTA Title VI regulations. This LEP Plan implements Federal policy guidance regarding responsibilities to Limited English Proficient persons for NTS.

The analysis provided in this report has been developed in order to ensure that NTS provides language assistance to LEP persons. The following section reports the results of the “Four Factor Analysis” included in FTA Circular 4702.1B. The below section develops the Language Assistance Plan for NTS.

The analysis that follows has been completed to identify areas where NTS can expect to encounter LEP individuals in its operation of transit services and to determine whether NTS’ efforts are sufficient to ensure that LEP individuals are not prevented from using public transportation services. The analysis uses data from the 2022 five-year American Community Survey, which has the largest sample size and most reliable data of any current source.

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The Four Factor Analysis
The Four Factor Analysis is used to determine the specific language services that are appropriate to provide to ensure meaningful access to programs and activities. A careful analysis helps to determine the effectiveness of communication with LEP persons and informs language access planning. The Four Factors and the associated steps are:

Factor 1: The number or proportion of LEP persons eligible to be served or likely to be encountered by the program or recipient.

USDOT guidance for this first factor says, “The greater the number or proportion of LEP persons from a particular language group served or encountered in the eligible service population, the more likely language services are needed.”
How LEP individuals interact with NTS
Major points of contact with LEP individuals are the Customer Service Lobby, either in-person or via phone, and on fixed-route buses and dial-a-ride vans.

Identification of LEP communities, and assessing the number or proportion of LEP persons from each language group to determine the appropriate language services for each language group The U.S. Census Bureau compiles data in its decennial Census and American Community Survey (ACS).

Among the data collected is information on primary language spoken at home and the ability to speak English. Categories include whether individuals indicate they speak English “very well” or “less than very well.” The LEP population consists of those individuals who speak other languages AND speak English “less than very well.”
Exhibit 7 shows information on the LEP population in the NTS service area. The number of residents age five and older who speak English less than “very well” is 108,965, or 21.5 percent of the total population.

Spanish is the primary language spoken in the NTS service area other than English. Spanish-speaking residents who speak English less than very well account for 14.4% percent of the total population.

The FTA Title VI guidance refers to the US Department of Justice Safe Harbor Provision, which has been adopted by USDOT. The Safe Harbor Provision stipulates that “if a recipient provides written translation of vital documents for each eligible LEP language group that constitutes five percent or 1,000 persons, whichever is less, of the total population of persons eligible to be served or likely to be affected or encountered, then such action will be considered strong evidence of compliance with the recipient’s written translation obligations.” Under this provision, NTS would offer strong evidence of compliance with LEP requirements if it provides translations of its vital documents into:
•Spanish (73,097 LEP residents, or 14.40% of the population) •Chinese (10,826 LEP residents, or 2.13% of the population) •Korean (8,840 LEP residents, or 1.74% of the population) •Tagalog (4,880 LEP residents, or 0.96% of the population) •Vietnamese (4,045 LEP residents, or 0.80% of the population) Title VI Program Update FY 2024 13
While other LEP populations are shown in Exhibit 7 to have more than 1,000 individuals, they represent language groups that do not identify one specific language. As such, they are not classified as LEP populations for this analysis. Appendix E includes the data for LEP populations in the service area by census tract.

Exhibit 7
Language Proficiency in the NTS Service Area
Total
Population Percentage of
Total
Total population 507,638 100.0%
Speak only English 207,113 40.8%
Speak other language 300,525 59.2%
Speak English “very well” 191,560 37.7%
Speak English less than “very well” 108,965 21.5%
Speak English less than “very well” – detail
Spanish 73,097 14.40%
French, Haitian, or Cajun 115 0.02%
German or other West Germanic 95 0.02%
Russian, Polish, or other Slavic 250 0.05%
Other Indo-European 3,030 0.60%
Korean 8,840 1.74%
Chinese 10,826 2.13%
Vietnamese 4,045 0.80%
Tagalog (incl. Filipino) 4,880 0.96%
Other Asian and Pacific Island 3,025 0.60%
Arabic 415 0.08%
Other and unspecified languages 347 0.07%
Source: U.S. Census Bureau, 2022 5-year American Community Survey, Table C16001 by census tract for the NTS Service Area English Learner Data
To further identify LEP populations within the Norwalk Transit System service area, and to begin monitoring/tracking changes in those groups, the City reviewed English Learner (EL) statistics for students within the Norwalk Transit System service area. Public schools within the California Department of Education (CDE) must report on their students who are English Learners – students whose native tongue is a language other than English – as well as which language is their mother tongue. This data is available online via CDE’s DataQuest website, https://dq.cde.ca.gov/dataquest/.

The City accessed the available EL data for the 2022/2023 school year to complete its comprehensive assessment of the populations it provides service to, including what LEP populations exists and where these groups may be concentrated. Periodically reviewing this data will enable the City to monitor which non-English languages are growing in order to provide appropriate language assistance services. Schools included in this analysis included all campuses within the Norwalk-La Mirada Unified School District as well as campuses in surrounding school districts in proximity to a Norwalk Transit Systems route. These included:

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•ABC Unified School District: Burbank Elementary, Juarez Elementary, Niemes Elementary, Ross Middle, and Gahr High School;
•Bellflower Unified School District: Pyle Elementary, Ramona Elementary, and Bellflower Middle/High School;
•El Monte City Schools: Columbia Elementary;
•El Monte Union High School District: El Monte High School and South El Monte High School; •Little Lake City School District: Cresson Elementary, Jersey Avenue Elementary, Lakeland Elementary, Lakeview Elementary, Orr Elementary, Paddison Elementary, and Lake Center Middle School;
•Whittier City Schools: Hoover Elementary, Jackson Elementary, Longfellow Elementary, Mill Elementary, Orange Grove Elementary, Phelan Elementary, Sorensen Elementary, West Whittier Elementary, Dexter Middle School, and Edwards Middle School; and •Whittier Union High School District: Pioneer High School, Santa Fe Springs High School, and Whittier High School.

Consistent with data from the 2022 American Community Survey, the highest concentrations of EL students within the Norwalk Transit Systems service area speak Spanish (90.89% of English Learners).

Other languages with concentrations of English Learners include Korean (2.60%), Tagalog/Filipino (1.13%), Chinese (combined Mandarin and Cantonese) (0.74%), and Vietnamese (0.73%), which is consistent with the data provided by the American Community Survey. Aggregate counts and relative percentages are presented in the table below.

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Exhibit 8
English Learners in the Norwalk Transit System service area Language K 1 2 3 4 5 6 7 8 9 10 11 12 Total Percent Spanish 525 393 395 411 416 374 331 364 356 576 565 485 439 5,630 90.89%Korean 25 22 24 20 14 27 20 2 0 2 0 4 1 161 2.60%Filipino (Pilipino or Tagalog) 3 4 3 3 7 2 7 4 6 9 9 10 3 70 1.13%Vietnamese 5 5 3 1 1 3 1 2 2 10 6 5 1 45 0.73%Arabic 0 2 3 4 4 2 1 2 6 2 6 3 5 40 0.65%Other non-English languages 5 1 0 4 3 4 1 1 1 3 4 6 4 37 0.60%Khmer (Cambodian) 3 3 1 3 3 3 2 1 2 3 4 4 3 35 0.57%Cantonese 1 0 0 1 2 0 0 1 2 4 6 2 5 24 0.39%Mandarin (Putonghua) 5 1 1 0 1 0 1 1 3 2 2 3 2 22 0.36%Punjabi 0 1 0 2 3 1 0 1 1 1 1 2 1 14 0.23%Nepali 3 7 1 1 0 0 0 0 0 0 0 0 0 12 0.19%Bengali 1 2 2 0 1 0 1 1 0 1 0 2 0 11 0.18%Hindi 0 3 0 3 0 0 0 0 1 0 1 1 2 11 0.18%Samoan 0 1 0 1 2 1 1 1 0 0 1 0 0 8 0.13%Urdu 2 1 0 0 0 0 0 2 0 2 1 0 0 8 0.13%Gujarati 1 1 0 2 0 0 0 0 0 1 1 0 1 7 0.11%Russian 2 0 1 1 0 1 0 1 0 0 0 0 0 6 0.10%Thai 1 0 0 0 0 1 0 0 0 1 1 0 2 6 0.10%Portuguese 0 1 1 0 0 0 1 0 0 0 0 2 0 5 0.08%Burmese 1 0 1 0 1 0 0 0 0 1 0 0 0 4 0.06%Tamil 1 0 0 0 0 1 1 0 1 0 0 0 0 4 0.06%Armenian 0 0 1 2 0 0 0 0 0 0 0 0 0 3 0.05%French 0 0 1 0 0 0 1 0 0 0 0 0 1 3 0.05%Japanese 0 0 0 1 0 0 0 0 1 1 0 0 0 3 0.05%Khmu 0 0 0 0 0 1 0 0 0 1 0 1 0 3 0.05%Tigrinya 0 0 0 0 0 1 0 0 0 0 1 1 0 3 0.05%Tongan 0 0 0 0 0 0 0 1 1 1 0 0 0 3 0.05%Ilocano 0 0 0 0 0 1 0 0 0 0 0 1 0 2 0.03%Lao 0 0 0 0 0 0 0 0 0 1 0 0 1 2 0.03%Pashto 0 0 0 0 0 0 0 0 0 0 1 1 0 2 0.03%Swahili 0 1 0 0 0 0 0 0 1 0 0 0 0 2 0.03%Toishanese 1 0 0 0 0 0 0 0 0 0 1 0 0 2 0.03%Cebuano (Visayan) 0 0 0 0 0 0 0 0 0 0 0 1 0 1 0.02%Indonesian 0 0 0 0 0 1 0 0 0 0 0 0 0 1 0.02%Rumanian 0 0 1 0 0 0 0 0 0 0 0 0 0 1 0.02%Swedish 0 0 1 0 0 0 0 0 0 0 0 0 0 1 0.02%Telugu 1 0 0 0 0 0 0 0 0 0 0 0 0 1 0.02%Ukrainian 0 1 0 0 0 0 0 0 0 0 0 0 0 1 0.02% Title VI Program Update FY 2024 16
Literacy Skills of LEP populations
Norwalk Transit System has no direct evidence of the literacy skills of LEP populations in their native languages. In the absence of such evidence, translation of documents is assumed to be an effective practice.

Whether LEP persons are underserved due to language barriers NTS has no direct evidence of language barriers resulting in the LEP population being underserved. As Exhibit 7 shows, the primary language spoken by the LEP population is Spanish. All key documents are currently provided in Spanish. Both customer service representative and coach operators indicated the most common language they encounter is Spanish. On the rare occasions when there is call or visit from someone who speaks another language, it is the City’s practice to summon a staff employee who speaks this language. However, there have been some LEP individuals who do not speak Spanish who have faced barriers to using NTS due to limited English proficiency (see Factor 2).

Factor 2: The frequency with which LEP individuals come into contact with the program.

The Federal guidance for this factor recommends that agencies should assess major points of contact with LEP individuals.

Use of bus and dial-a-ride service
Use of the City’s bus service is a major point of contact with LEP individuals, since non-users do not typically come into contact with NTS. Dial-a-ride service is also an important point of contact with LEP individuals.

Purchase of passes and tickets through vending machines, outlets, websites, and over the phone Pass purchase is a point of contact with LEP individuals. NTS offers Metro Tokens, EZ Transit passes and Transit Access pass (TAP) cards for sale.

Participation in public meetings
Public meetings are an occasional point of contact with LEP individuals. NTS holds public meetings infrequently, generally during major studies or to present proposed changes to the bus network. NTS will continue its efforts to track participation by LEP individuals.

Customer service interactions
Customer service interactions are frequent points of contact with LEP individuals. Customer service personnel report daily contact with LEP individuals, as noted in Factor 1. The overwhelming majority of these daily contacts are with Spanish-speaking individuals.

Ridership surveys
Ridership surveys are an occasional point of contact with LEP individuals, for the same reason as participation in public meetings: NTS does not routinely conduct ridership surveys. The most recent on- board survey (2012) was conducted in English and Spanish and did not include question about other languages. In the future, should the City conduct another ridership survey, a question regarding language spoken and preference will be included.

Operator surveys
NTS conducted a survey of its customer-facing personnel in February 2024 during the preparation of this Title VI Program Update. Staff were asked a series of questions regarding their observations and Title VI Program Update FY 2024 17
experience specific to LEP individuals they encountered through their work at NTS. A total of 53 drivers and other staff members responded to the survey. Nearly all of them (92.5 percent) identified Spanish as the primary language they encounter, followed by Chinese (26.4 percent), Korean (17 percent), Vietnamese (11.3 percent), Tagalog (5.7 percent), and Arabic (5.7 percent). Other languages cited by one individual each were Thai, Hindi, and American Sign Language (ASL).

The survey asked drivers/coach operators to indicate how many unique riders they encountered each week that did not speak English or did not speak English very well. More than 60 percent said they had more than 10 such encounters per week. Only two respondents indicated no encounters with LEP individuals. Among dispatchers/customer service representatives, 34.3 percent indicated having more than 10 encounters per week (either via phone or in person), while 38.6 percent had between five and 10, and 37.1 percent had less than five or none.

While only 41.5 percent of respondents cited at least a basic knowledge of another language, 62.3 percent indicated having no issues or problems communicating with LEP individuals. Another 35.9 percent indicated having only occasional problems. Most respondents who indicated some level of knowledge in another language (whether basic or fluent) spoke Spanish (35.9 percent), though others cited American Sign Language, Vietnamese, Chinese, Korean, and Tagalog.

More than half of respondents noted that translated service brochures or onboard notices in other languages would be beneficial. The most common information requested by LEP individuals is basic directions or instructions. One respondent indicated a lack of Spanish-speaking customer service staff on Saturdays.

The staff survey instrument is provided in Appendix F.

Stakeholder surveys
NTS also conducted a survey of community stakeholders in February 2024 during the preparation of this Title VI Program Update. Stakeholders were identified based on their location (serving the NTS service area) as well as their programs (e.g., serving populations that were likely to speak other languages and/or have limited English proficiency). Seventy-eight stakeholders were contacted by email inviting them to take the short survey either online or by returning a form-fillable .pdf survey via email.

Two completed surveys were received. The first was from the Sahara organization, which serves a population of more than 50 individuals, many of whom have limited English proficiency and use Norwalk Transit Systems. These individuals speak Hindi, Gujurati, and Punjabi, and primarily have difficulty scheduling dial-a-ride appointments due to a language barrier. If they speak to someone who speaks their language, they have no trouble scheduling a ride.

The second survey was submitted by Holy Family Catholic Church, which serves individuals speaking Spanish, Chinese, Portuguese, and Tagalog. Many of its parishioners are elderly, and speaking in fluent English makes them uncomfortable. The respondent indicated that language is a barrier to using NTS, but was not sure how many parishioners use the service. They also indicated that most non-native English speakers in the parish speak English very well.

These two stakeholders, though they provide only a snapshot of small populations within the NTS service area, reinforce the importance of the role NTS plays in the community and with LEP individuals. The stakeholder survey instrument and a full list of the stakeholders contacted is provided in Appendix F.

Title VI Program Update FY 2024 18
The results for Factor 2 indicate daily contact with Spanish-speaking individuals and less frequent contact with LEP individuals speaking Chinese, Korean, Vietnamese, Tagalog, and Arabic. This PPP (Section 4) proposes strategies to improve contact.

Factor 3: The nature and importance of the program, activity, or service provided to people’s lives.

The Federal guidance assumes that the provision of public transportation is a vital service, especially for people without access to a vehicle and for persons with disabilities. The Federal guidance also notes that “a coordinated plan to meet the specific transportation needs of seniors and persons with disabilities will often also meet the needs of LEP persons.”
NTS fixed-route service is the program’s most critical service. NTS also provides dial-a-ride service to elderly and disabled residents within the City of Norwalk. It should be noted that Access Services provides the ADA complementary paratransit service throughout Los Angeles County, including within the NTS service area.

Factor 4: The resources available to the recipient for LEP outreach and associated costs.

The Federal guidance looks to evaluating the proposed improvements against the level of resources available in an agency’s budget to provide meaningful access for LEP individuals. The guidance notes that “resource and cost issues can often be reduced by technological advances, reasonable business practices, and the sharing of language assistance materials and services among and between recipients, advocacy groups, LEP populations and Federal agencies.”
NTS already makes its complaint procedure and complaint forms available in Spanish, Chinese, and Korean on its website. Based on the results of the demographic and four-factor analysis, providing this information in Tagalog and Vietnamese would be warranted, given the size of the LEP populations in the service area and the reported encounters of these languages by NTS staff. Translating the complaint procedure and complaint forms into two additional languages would be a one-time cost. Including a sentence regarding the availability of Title VI information in those languages on the Notice to the Public, with a phone number to call, could mitigate the need to have separate Notice to the Public documents in all identified languages. Other key documents, including the Dial-A-Ride and TaxiCard applications, would also need to be translated. This would also be a one-time cost for each translation.

NTS has 34 individuals who speak Spanish and can assist with Spanish translations, one who speaks Chinese and can assist with translations, and one individual who speaks another (unspecified) language.

The City has one individual who speaks Korean and can assist with translation, and 128 individuals who speak another (unspecified) language. The current operations contractor includes six Spanish-speaking staff as well as individuals who speak Portuguese, French, and Arabic. In addition, coach operators responding to the survey also indicated speaking at least basic Vietnamese, Chinese, Korean, and Tagalog.

While providing service information in multiple languages can be cost-prohibitive for a small transit agency, ensuring access to information is essential. The Norwalk Transit Systems website includes a Google Translate widget that enables the site to be translated into multiple languages, including those listed herein. This is effective with website text, though less so with graphics or linked files. Linked .pdf route schedules are provided in English and Spanish, regardless of which language the site is being viewed in. Website graphics (including those promoting new bus schedules, real-time route information, and bus operator recruitment) are in English only. Including such information as part of the website text (rather Title VI Program Update FY 2024 19
than as a graphic) would include that information in the translation when the Google Translate widget is used, expanding access without additional need for independent translation by NTS.

The current practice in the event of a call from an individual who does not speak English or Spanish is to summon a worker who speaks that language. NTS also encourages community groups to provide an interpreter to help individuals who do not speak English or Spanish well in obtaining transit information from NTS. The City has also explored opportunities to transfer calls in languages other than Spanish to Los Angele Metro’s customer information service. As the regional transit provider, Metro has significantly more in-house language resources than NTS.

Language Assistance Plan
In this section, the results of the Four Factor Analysis are used to determine which language assistance services are appropriate. The resulting Language Assistance Plan clearly addresses the identified needs of the LEP populations served by NTS.

The Language Assistance Plan contains five elements:

1. Description of LEP populations served, based on the Four Factor Analysis

2. Providing Language Assistance Services by Language

3. Providing Notice to LEP Persons

4. Monitoring and Updating the LEP Plan

5. Training Employees
Description of LEP Populations Served
This element relies on the results of the Four Factor analysis. DOT’s Safe Harbor Provision stipulates that, if a recipient provides written translation of vital documents for each eligible LEP language group that constitutes five percent or 1,000 persons, whichever is less, of the total population of persons eligible to be served or likely to be affected or encountered, then such action will be considered strong evidence of compliance with the recipient’s written translation obligations. The City has identified the number and proportion of LEP individuals within its service area using data from the 2022 American Community Survey five-year estimates. Under this provision, eligible LEP language groups include:
•Spanish
•Chinese
•Korean
•Vietnamese
•Tagalog
Providing Language Assistance Services by Language
NTS will print its key information in transit documents in English, Spanish, Korean, Chinese, Vietnamese, and Tagalog to address the community’s needs. Key information includes Title VI documents, route schedules, application for eligibility for Norwalk Transit System Senior and Disabled Transit, TaxiCard application, notice advising LEP individuals of free language assistance, and all service and fare change notifications. NTS will also ensure that its Customer Service representatives have language skills (or access to language skills) in these five languages that allow them to communicate with LEP individuals.

Title VI Program Update FY 2024 20
While there are indications that there is a need for access to the City’s transit services by LEP speakers of languages other than those listed above, no other individual language has a population of more than 1,000 LEP individuals. NTS recognizes the importance of providing information for those who do not speak English well, but the cost for a small agency with a constrained budget creates real difficulties. NTS will explore ways to forward calls NTS receives in languages other than Spanish to Metro customer information and to link its website with the Metro website for customers who do not speak Spanish or English well, or utilize a telephonic interpretation service (such as Language Line).

Providing Notice to LEP Persons
Federal guidance provides that once an agency has decided that it will provide language services, it is important that the agency notify LEP persons of services available free of charge. Suggested methods as to how an agency can provide such information include posting signs in intake areas or entry points, stating in outreach documents that language services are available; using an automated telephone voice mail attendant or menu system.

NTS will include a statement in all route brochures/schedules in Spanish, Korean, Chinese, Tagalog, and Vietnamese regarding the availability of key documents in that language, availability of translation services at the customer service number, and availability of translation services on its website.

Monitoring and Updating the LEP Plan
Per the FTA’s requirements, the City’s Title VI Program shall be updated at least once every three years.

In between update cycles, NTS will monitor the LEP Plan by the following methods:
•Keeping a log of customer service interactions in languages other than English, by language spoken;
•Reviewing the log annually to track emerging LEP populations that may need translation of key documents;
•Reviewing the LEP Plan when census updates are released; •Seeking advice from community groups representing LEP populations regarding the best ways to communicate; and
•Meeting upon request with groups representing other LEP populations.

Training Employees
Federal guidance states that all employees in public contact positions should be properly trained. In the case of NTS, the most important staff training is for Customer Service Representatives. Most representatives are bilingual in English and Spanish.

The following training is provided to Customer Service Representatives:
•Information on the NTS Title VI Procedures and LEP responsibilities. •Use of Language Identification Flashcards.
•Documentation of language assistance requests.
•How to handle a potential Title VI/LEP complaint.

Transit operators also receive Title VI training as part of the onboarding procedure. The training includes basic information about Title VI as well as a discussion of public notices, complaint procedures, cultural Title VI Program Update FY 2024 21
sensitivity, linguistic considerations, overcoming barriers, effective communication, and language assistance. It also includes multiple interaction scenarios for review and discussion.

Summary of LEP Plan Actions
NTS will take the following actions as a result of this review of LEP populations:

1. Translate vital documents into Spanish, Korean, Chinese, Tagalog, and Vietnamese. Vital documents include:
•Title VI notice
•Title VI complaint procedures
•Title VI complaint forms
•Application for eligibility for NTS Senior and Disabled Transit •Application for TaxiCard program
•Route schedules
•Notice advising LEP individuals of free language assistance •All service and fare change notifications
All of the vital documents noted above shall be translated and made available within nine months of the City’s formal adoption of its Title VI Program.

2. Explore the possibility of sharing language resources with Metro. Specifically, this would address forwarding calls NTS receives in languages other than Spanish to Metro customer information and of linking its website with the Metro website for customers who do not speak Spanish or English well. Since Metro provides extensive service within the NTS service area, this is a cost-effective means to provide complete transit information for customers who do not speak Spanish or English.

3. Expand outreach efforts to LEP populations within the NTS service area, working through the City, Metro, the Gateway Cities Council of Governments, and community organizations.

4. Monitor the LEP Plan by tracking the number of contacts with LEP persons and how the needs of LEP persons are being met, and the costs involved in obtaining and providing language assistance resources.

5. Provide staff training.

Title VI Program Update FY 2024 22
Information Regarding the Racial Breakdown of Transit-related Policy Boards or Committees
The City of Norwalk’s Planning Commission, Senior Citizens Commission, and Social Services Commission consider transit issues on occasion. All Commission members are appointed by City Council members.

Interested residents can complete an online application to express interest in serving on any of the City’s advisory bodies. While this form is only available in English, the link to apply is translated along with the rest of the information on the City’s advisory bodies through the Google Translate widget. Appendix E provides information on the racial breakdown of these commissions.

Subrecipients
Norwalk Transit System has no subrecipients.

Equity Analysis
A Title VI Equity Analysis is required during the planning stage, for facilities for bus storage or maintenance or transit operations centers, “with regard to where a project is located or sited to ensure the location is selected without regard to race, color, or national origin.” NTS has not identified a site or location for a new facility, nor has there been a new facility constructed during the period covered by this program update.

Documentation of Council Actions to Title VI
See Appendix G.

Service Standards
Federal Title VI guidelines require all fixed-route transit providers to set service standards and policies for each fixed-route mode operated to guard against discriminatory service design or operations decisions.

These standards and policies must address how service is distributed across the transit system, and must ensure that the manner of the distribution affords users access to these assets.

NTS described transit performance standards for its fixed-route bus network in its previous Title VI update, including added factors such as on-time performance, and service availability.

Vehicle Load
NTS has established a maximum load standard as 1.5 or 150% of seated capacity. Loads greater than this should be of short duration (five stops or fewer). NTS examines its peak loads most closely during its triennial line-by-line analysis, when a complete ride check provides updated information on loads throughout the network on all days. NTS also monitors peak loads on an ad-hoc basis in response to Title VI Program Update FY 2024 23
operator input or passenger complaints. NTS reviews passenger loads when making schedule adjustments to improve on-time performance.

Vehicle Headway
Service demand, scheduling constraints, fiscal constraints, and capital resources are all considered when setting headways. The maximum vehicle headway for NTS routes is 90 minutes, with more frequent service provided according to passenger demand. Current vehicle headways are as follows:

Route Weekday Headway Weekend Headway
1 37 minutes 50 minutes
2 37 minutes 74 minutes
3 60 minutes no service
4 37 minutes 50 minutes
5 45 minutes no service
7 60 minutes 60 minutes (Sat)
On-Time Performance
The 2012 Comprehensive Operational Analysis for NTS reported on-time performance for all routes on all days at 64 percent. On-time performance was measured as departing from a timepoint no more than one minute earlier and no more than five minutes later than the published departure time. When measured at all timepoints throughout the system, a “typical” on-time performance is in the high 60s to lower 70s in terms of percentage of all trips, due to the vagaries of traffic (accidents, construction) and the spillover effect of major delays. At the time of the prior Title VI Program Update, NTS proposed a near-term goal of 70 percent on-time performance. NTS had intended to complete an updated Comprehensive Operational Analysis in FY 2023/24, but received no bids, and the project will be re-let in 2024. Modest changes were made to the routes in January 2024 in an effort to improve on-time performance. More significant changes, as well as any changes to the on-time performance standard, will be addressed in that study.

Service Availability
Service availability is a general measure of the distribution of routes within a transit provider’s service area. NTS’ service area extends well beyond the City of Norwalk, and many other transit operators provide service within this area. NTS proposes a standard that considers even distribution of service such that 75 percent of residents of the City of Norwalk have access to fixed route bus service within a one-quarter mile walking distance from their residence and 95 percent have access within one-half mile. Because Metro service complements NTS service, the NTS will consider both services when setting this performance standard. As shown in Exhibit 9, 100 percent of Norwalk residents have a fixed route within one-half mile of their residence.

Title VI Program Update FY 2024 24
Exhibit 9
City of Norwalk population with NTS route overlay

Title VI Program Update FY 2024 25
Service Policies
FTA guidance requires fixed-route transit providers to develop a policy for the equitable distribution of transit amenities and for vehicle assignment by route. The following service policies are proposed for Norwalk Transit System.

Distribution of Transit Amenities
NTS locates bus stops and provides and maintains benches, shelters, signage, and trash receptacles at these bus stops in close coordination with the local jurisdictions (municipalities or county). Installation of transit amenities along bus routes are based on numerous factors including the number of passenger boardings at stops along those routes. The NTS policy regarding distribution of transit amenities categorizes stops into three tiers:
•Tier 1 bus stops typically have 25 or fewer boardings per weekday. Amenities include bench seating, signage with lighting, and trash receptacle.
•Tier 2 bus stops typically have between 25 and 50 boardings per weekday. Tier 2 bus stops have Tier 1 amenities plus passenger shelter structures.
•Tier 3 (“Landmark”) bus stops typically have over 50 boardings per weekday. Landmark bus stops have Tier 2 amenities along with high visibility, themed or architecturally designed improvements that will be constructed at prominent locations in the City of Norwalk.

Due to the COVID-19 pandemic, ridership and typical boardings have been affected. NTS is continuing to evaluate how this impacts its bus stop development.

Vehicle Assignment
Fixed-route vehicles are randomly assigned from one location. Bus assignments take into account the operating characteristics of buses of various lengths, which are matched to the operating characteristics of the route. Routes with lower ridership are assigned smaller buses. Some routes requiring tight turns on narrow streets may need to be operated with smaller buses. Bus assignments are also rotated to allow for vehicle maintenance to occur. NTS’ fleet has an average age of 8.15 years as of 2024. Twenty vehicles are used in peak service and 14 are used as spares. The complete 34-bus inventory is shown in Exhibit 10.

Title VI Program Update FY 2024 26
Exhibit 10
Bus Inventory – Norwalk Transit System
# of Buses Manufacturer Model Year Size Fuel Type
1 New Flyer Low Floor 2009 41-foot Hybrid
2 New Flyer Low Floor 2010 35-foot Hybrid
2 Gillig Low Floor 2012 40-foot CNG
12 Gillig Low Floor 2013 40-foot CNG
4 Gillig Low Floor 2016 40-foot CNG
2 Gillig Low Floor 2017 40-foot CNG
1 Gillig Low Floor 2018 40-foot CNG
4 Gillig Low-Floor 2021 40-foot BEB
4 Gillig Low-Floor 2021 40-foot CNG
2 Gillig Low-Floor 2023 40-foot BEB
Title VI Program Update FY 2024 27
Appendix A Norwalk Transit System’s Title VI Statement of Policy Date: January 5, 2021
TO: Charlene Lee Lorenzo – FTA Los Angeles Metropolitan Office Director Nicholas Sun – Acting FTA Regional Civil Rights Officer FROM: James C. Parker – Norwalk Transit System Executive Director of Regional Transportation SUBJECT: Civil Rights Reporting Policy
Delegated Authority to Title VI Coordinator
Disadvantaged Business Enterprise Reporting Manager
Employee Civil Rights Manager
As the Director of Norwalk Transit System (NTS), I want to assure you of my commitment to making sure that NTS is prepared to address concerns, issues, and complaints related to civil rights. I have established the following reporting policy to ensure that we are best able to respond to any of these needs should they arise in any of NTS’s transportation programs.

If there is a concern/complaint or issue that needs to be brought to my attention, whether internal to NTS or through our external partners, customers or contractors, I have designated the Title VI Coordinator, Disadvantaged Business Enterprise Manager, and the Employee Civil Rights Manager to have direct and unfettered access to contact and/or meet with me. This authority means that under this policy, these designated officials need not obtain any other organizational or managerial approval and will have the full support of my staff to work directly with me to address civil rights matters.

This declaration of designated authority speaks strongly to the high priority that NTS places on ensuring the rights of those in protected classes, and those that comprise our most vulnerable populations, are not discriminated against in any way. This policy statement is consistent with provisions contained in 23 CFR 200.9(b)(1), 49 CFR 26.25, and 29 CFR 1614.102(b)(4).

Title VI Program Update FY 2024 28
Appendix B: Norwalk Transit System’s Title VI Complaint Procedures and Complaint Forms (English, Spanish, Chinese, & Korean)
Guidance for Filing an Administrative Complaint under
Title VI of the Civil Rights Act of 1964
Title VI is the portion of the 1964 Civil Rights Act that bans discrimination on the basis of race, color, and national origin in programs and activities that receive federal funds or other forms of federal financial assistance. Specifically, Title VI provides that “[n]o person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.” 42 U.S.C. § 2000d. If you believe that you are excluded from participation in, denied the benefits of, or subjected to discrimination under any program that receives federal financial assistance, you may file a Title VI complaint with the office of civil rights at the federal agency that provided the financial assistance.

Who Can File a Complaint?
Title VI prohibits discrimination against “person[s].” One need not be a citizen of the United States to be protected by the statute.

Information to Include
In your Title VI complaint to the federal agency, you should include:

1. Your contact information (e.g., phone number, address). a. If you are filing on behalf of another person, include your name and contact information, and your relation to that person.

2. The recipient of federal financial assistance that allegedly committed the discriminatory act. a. (e.g., Department of Transportation).

3. A description of the alleged discriminatory conduct including dates. a. (e.g.).

4. A description of how that alleged discriminatory act has the effect of causing a specific adverse impact.
a. An adverse impact is a negative natural consequence of the alleged discriminatory act b. (e.g.).

5. A description of how that adverse impact disparately affects an individual or group on the basis one of the categories protected by Title VI (i.e., race, color, or national origin). a. Disparity is the comparison of the adverse impacts on the protected class with a non- protected class. An allegation of disparity is a necessary component of the complaint. b. (e.g.).

6. A description of any possible retaliation you may have suffered (if any) for complaining about the alleged discrimination.
a. Retaliation refers to any adverse action taken by the entity because you alleged discrimination.
b. (e.g.).

7. The complaint must be signed and dated.

Title VI Program Update FY 2024 29
The complaint should be filed (received) in the federal agency’s office for civil rights within 180 days of the discriminatory conduct, although the agency may exercise its discretion and accept a complaint filed later in time. It is best to file within the 180-day time period.

You may submit this form in person at the address below, or mail this form to:

City of Norwalk
Norwalk Transit System
Title VI Coordinator
12650 E. Imperial Highway
Norwalk, CA 90650
In addition to the Title VI Complaint process at Norwalk Transit System, you may file a Title VI transit related complaint with the:

U.S. Department of Transportation
Federal Transit Administration
Office of Civil Rights, Region IX
201 Mission Street, Suite 1650
San Francisco, California 94105-1839
Title VI Program Update FY 2024 30
Norwalk Transit System’s Title VI Complaint Form
Background
Recipients must create and make available a Title VI Complaint Form for use by customers who wish to file a Title VI complaint. The complaint form shall be available on the recipient’s website. A recipient’s Title VI Complaint Form shall specify the three classes protected by Title VI—race, color, and national origin—and allow the complainant to select one or more of those protected classes as the basis/bases for discrimination. The Title VI Complaint Form is a vital document. If any of the Limited English Proficient (LEP) populations in your service area meet the Safe Harbor threshold (see Chapter III), then the procedure should be provided in English and in any other language(s) spoken by LEP populations that meet the Safe Harbor Threshold.

Section I:

Name:

Address:

Telephone (Home): Telephone (Work):

Electronic Mail Address:

Large Print Audio TapeAccessible Format
Requirements? TDD Other
Section II:

Are you filing this complaint on your own behalf? Yes* No *If you answered "yes" to this question, go to Section III.

If not, please supply the name and relationship of the person for whom you are complaining:

Please explain why you have filed for a third party:

Please confirm that you have obtained the permission of the aggrieved party if you are filing on behalf of a third party.

Yes No
Section III:

I believe the discrimination I experienced was based on (check all that apply):
[ ] Race [ ] Color [ ] National Origin
Date of Alleged Discrimination (Month, Day, Year): __________ Explain as clearly as possible what happened and why you believe you were discriminated against. Describe all persons who were involved. Include the name and contact information of the person(s) who discriminated against you (if known) as well as names and contact information of any witnesses. If more space is needed, please use the back of this form.
______________________________________________________________________________ ______________________________________________________________________________ Title VI Program Update FY 2024 31
Section IV
Have you previously filed a Title VI complaint with this agency? Yes No Section V
Have you filed this complaint with any other Federal, State, or local agency, or with any Federal or State court? [ ] Yes [ ] No
If yes, check all that apply:
[ ] Federal Agency:
[ ] Federal Court [ ] State Agency
[ ] State Court [ ] Local Agency
Please provide information about a contact person at the agency/court where the complaint was filed.

Name:

Title:

Agency:

Address:

Telephone:

Section VI
Name of agency complaint is against:

Contact person:

Title:

Telephone number:

You may attach any written materials or other information that you think is relevant to your complaint.

Signature and date required below
_____________________________________ ________________________ Signature Date
Please submit this form in person at the address below, or mail this form to:

City of Norwalk
Norwalk Transit System
Title VI Coordinator
12650 E. Imperial Highway
Norwalk, CA 90650
Title VI Program Update FY 2024 32
Guía para presentar un reclamo administrativo en virtud del Título VI de la Ley de Derechos Civiles de 1964
El Título VI es la parte de la Ley de Derechos Civiles de 1964 que prohíbe la discriminación por motivos de raza, color y nacionalidad en programas y actividades que reciben fondos federales u otras formas de ayuda financiera federal. En particular, el Título VI estipula que a “[n]inguna persona en los Estados Unidos, debido a su raza, color o nacionalidad, se la discrimine o excluya de participar en cualquier programa o actividad que recibe ayuda financiera federal, ni se le nieguen sus beneficios”. Sección 2000d del Código 42 de los Estados Unidos. Si considera que se lo discrimina o excluye de participar en cualquier programa que recibe ayuda financiera federal, o se le niegan sus beneficios, puede presentar un reclamo en virtud del Título VI ante la oficina de derechos civiles de la agencia federal que proporcionó la ayuda financiera.
¿Quién puede presentar un reclamo?
El Título VI prohíbe la discriminación de “persona[s].” No es necesario ser ciudadano de los Estados Unidos para recibir la protección del estatuto.

Información que incluir
En su reclamo en virtud del Título VI ante la agencia federal, debe incluir:

1. Su información de contacto (p. ej., número de teléfono, dirección).

1. Si presenta el reclamo en nombre de otra persona, incluya su nombre e información de contacto y su relación con dicha persona.

2. Beneficiario de ayuda financiera federal que presuntamente cometió el acto discriminatorio. a. (P. ej., Departamento de Transporte).

3. Una descripción de la presunta conducta discriminatoria, con fechas incluidas. a. (Ejemplo).

4. Una descripción de cómo dicho presunto acto discriminatorio provoca un impacto adverso específico.
a. Un impacto adverso es una consecuencia negativa natural del presunto acto discriminatorio.
b. (Ejemplo).

5. Una descripción de cómo ese impacto adverso afecta de forma dispar a una persona grupo en virtud de una de las categorías protegidas por el Título VI (es decir, raza, color o nacionalidad). c. Disparidad es la comparación de los impactos adversos en la clase protegida frente a una clase no protegida. Una presunción de disparidad es un componente necesario del reclamo.
d. (Ejemplo).

6. Una descripción de cualquier posible represalia que pudo haber sufrido (si la hubiera) por reclamar a raíz de la presunta discriminación.
a. Represalia se refiere a cualquier acción adversa tomada por la entidad a raíz de su denuncia de discriminación.
b. (Ejemplo).

7. El reclamo debe estar firmado y fechado.

El reclamo debe presentarse (recibirse) en la oficina de derechos civiles de la agencia federal dentro de los 180 días posteriores a la conducta discriminatoria, aunque la agencia podría ejercer su discreción y aceptar un reclamo presentado con posterioridad. Lo mejor es presentarlo dentro del período de 180 días.

Title VI Program Update FY 2024 33
Puede presentar este formulario personalmente en la dirección que se indica a continuación, o enviarlo por correo a:

City of Norwalk
Norwalk Transit System
Title VI Coordinator
12650 E. Imperial Highway
Norwalk, CA 90650
Además del proceso de reclamo del Título VI en el Sistema de Tránsito de Norwalk, puede presentar un reclamo relacionado con el tránsito en virtud del Título VI ante el siguiente departamento:

Title VI Program Update FY 2024 35

Title VI Program Update FY 2024 36
根據
《1964 年公民權利法案》 (Civil Rights Act of 1964) 第 VI 篇所訂立提出行政投訴的指南第 VI 篇是《1964 年公民權利法案》的一部分，明令禁止在獲得聯邦資金或其他形式聯邦財
政援助的計畫及活動中，基於種族、膚色與國籍予以歧視的行為。具體而言，第 VI 篇指出「
在美國境內，任何獲得聯邦財政援助的計畫或活動皆『不』得基於種族、膚色與國籍而不允許
任何人參與、拒絕向其提供福利，或予以歧視」42 U.S.C. § 2000d。若您認為自己在任何獲得
聯邦財政援助的計畫中遭到排除參與、拒絕福利，或受到歧視，得向提供財政援助之聯邦機構
的公民權利辦公室 (office of civil rights) 提出第 VI 篇的投訴。
誰可以提出投訴？
第 VI 篇明令禁止歧視「任何人」。非美國國民也受到該法規的保護。
應提供的資訊
在向聯邦機構提出第 VI 篇投訴時，您應提供以下資訊：

1.您的聯絡資訊 (例如電話號碼與地址)。
a.若您代表他人提出申請，請提供您的姓名與聯絡資訊，以及您與此人的關係。

2.所宣稱犯下歧視行為之聯邦財政援助的領受人。
a. (例如交通部 (Department of Transportation))。

3.說明所宣稱歧視行為及其日期。
a. (例如)。

4.說明所宣稱歧視行為導致特定不利影響的方式。
a.不利影響是所宣稱歧視行為的負面自然結
b. (例如)。

5.說明不利影響對如何影響第 VI 篇所保護特定類別 (例如種族、膚色或國籍) 的個人
或團體。
a.所謂不公平係指對「受保護的類別」與「未受保護的類別」造成不利影響的
比較。不公平主張為投訴的必要組成部分。
b. (例如)。

6.說明您可能因針對所宣稱歧視提出投訴而遭受的任何可能報復 (若有)。
a.報復係指本機構基於您宣稱受到歧視而採取的任何不利行為。
b. (例如)。

7.投訴書必須簽名並標註日期。
Title VI Program Update FY 2024 37
投訴應於歧視行為發生後的 180 天內在該聯邦機構的公民權利辦公室進行提出 (送達)，惟機構可
能會行使其酌量權，接受此期限之後所提出的投訴。建議您在 180 天內提出投訴。
您可以親自將此表格提交或郵寄至下方地址：
City of Norwalk
Norwalk Transit System
Title VI Coordinator
12650 E. Imperial Highway
Norwalk, CA 90650
除了向 Norwalk 運輸系統 (Norwalk Transit System) 提出第 VI 篇投訴外，您還可以將第 VI 篇運輸相關投訴提交至：
U.S. Department of Transportation
Federal Transit Administration
Office of Civil Rights, Region IX
201 Mission Street, Suite 1650
San Francisco, California 94105-1839
Title VI Program Update FY 2024 38

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Title VI Program Update FY 2024 41
1964 년 Civil Rights Act(공민권법) 제 6 장(Title VI)에 따른
이의 신청 안내
제 6 장은 연방 자금 또는 기타 형태의 연방 금융 지원을 받는 프로그램 및 활동에서 인종, 피부
색 및 출신 국가에 따른 차별을 금지하는 1964 년 공민권법의 일부입니다. 특히, 제 6 장은
“미국에 있는 누구도 인종, 피부색 또는 출신 국가를 근거로 연방 금융 지원을 받는 모든 프로
그램 또는 활동의 참여를 배제당하거나, 혜택을 받지 못하거나 혹은 차별의 대상이 되어서는 안
된다”고 42 U.S.C. § 2000d 에 규정합니다. 연방 금융 지원을 받는 모든 프로그램 참여를 배 제당하거나, 혜택을 받지 못하거나 혹은 차별의 대상이 되었다고 간주하는 경우, 금융 지원을 제
공한 연방 기관 소속 민권담당국(Office for Civil Rights)에 제 6 장에 따른 이의를 제기할 수 있습 니다.
누가 이의를 제기할 수 있나요?
제 6 장은 “사람(들)”의 차별을 금지합니다. 법령의 보호를 받는 사람이 미국 시민이어야 할 필요는 없습니다.
포함해야 하는 정보
연방 기관에 제기하는 제 6 장 이의는 다음 내용을 포함해야 합니다.

1. 귀하의 연락처 정보(예: 전화번호, 주소)
a. 다른 사람을 대신하여 이의를 제기하는 경우, 귀하의 성함, 연락처 정보 및 이의
제기 신청자와의 관계를 포함해 주십시오.

2. 차별 행위를 저지른 혐의가 있는 연방 금융 지원 수령자
a. (예: 교통부(Department of Transportation))

3. 차별 행위를 저지른 날짜를 비롯해 혐의와 관련된 설명
a. (예:).

4. 명시된 부정적 효과를 초래하는 데 차별 행위 혐의가 어떻게 영향을 미쳤는지 설명
a. 부정적 효과란 차별 행위 혐의로 인한 자연스럽게 발생한 부정적 결과를 말합니
다.
b. (예:).

Title VI Program Update FFY 2024 42

5. 제 6 장이 보호하는 범위(예: 인종, 피부색 또는 출신 국가)를 근거로, 부정적
결과가 개인 또는 집단에게 차별적인 영향을 미쳤는지 설명
a. 차별이란 보호받는 계층과 보호받지 못하는 계층 사이에서 발생하는 부정적 결
과의 비교를 말합니다. 차별 혐의는 이의 제기의 필수 구성 요소입니다.
b. (예:).

6. 차별 혐의에 이의를 제기함으로서 당할 소지가 있는 모든 보복 조치(해당하는 경우)
의 설명
a. 차별 혐의 제기에 따라 독립체가 취한 부정적 행위와 관련된 보복 조치 내용
b. (예:).

7. 이의 신청서에 서명하고 날짜를 기입해야 합니다.
기관에서 재량권을 행사하고 제기한 이의를 나중에 수리한다고 하더라도, 차별 행위 발생 후 180
일 내에 연방 기관 소속 민권담당국에 이의를 제기하고, 기관에서 이를 수령해야 합니다. 180 일
기간 내에 제기하는 것이 가장 좋습니다.
아래의 주소로 직접 방문하거나, 이 양식을 우편으로 송부할 수 있습니다.

City of Norwalk
Norwalk Transit System
Title VI Coordinator
12650 E. Imperial Highway
Norwalk, CA 90650
Norwalk Transit System 을 대상으로 하는 제 6 장 이의 제기 절차 진행에 더불어, 다음 주소로 제 6 장 교통 관련 이의를 제기할 수 있습니다.

Title VI Program Update FY 2024 44

Title VI Program Update FY 2024 45

Title VI Program Update FY 2024 46
Appendix C: Norwalk Transit System Log of Title VI Investigations, Lawsuits, and Complaints
Background
All recipients shall prepare and maintain a list of any of the following that allege discrimination on the basis of race, color, or national origin:
•Active investigations conducted by FTA and entities other than FTA; •Lawsuits; and
•Complaints naming the recipient.

This list shall include the date that the transit-related Title VI investigation, lawsuit, or complaint was filed; a summary of the allegation(s); the status of the investigation, lawsuit, or complaint; and actions taken by the recipient in response, or final findings related to the investigation, lawsuit, or complaint. This list shall be included in the Title VI Program submitted to FTA every three years.

List of Investigations, Lawsuits and Complaints
Date
(Month, Day,
Year)
Summary
(include basis of
complaint: race,
color, or national
origin)
Status Action(s) Taken
Investigations NONE NONE NONE NONE

1. 2.

Lawsuits NONE NONE NONE NONE

1. 2.

Complaints NONE NONE NONE NONE

1. 2.

Title VI Program Update FY 2024 47
Appendix D: Table Depicting Minority Representation on Committees and Councils Selected by the Recipient
Background
Recipients that have transit-related, non-elected planning boards, advisory councils or committees, or similar bodies, the membership of which is selected by the recipient, must provide a table depicting the membership of those committees broken down by race, and a description of efforts made to encourage the participation of minorities on such committees.

The City’s Planning Commission, Senior Citizens Commission, and Social Services Commission may consider transit issues periodically.

Body Caucasian
Hispanic or
Latino of
Any Race
Black or
African
American
Asian
Native
Hawaiian
or Pacific
Islander
American
Indian and
Alaska
Native
Some
Other
Race
Two or
More
Races
Population 27.4% 69.4% 4.5% 13.4% 0.7% 1.7% 39.5% 12.8% Planning
Commission 40.0% 60.0%
Senior Citizens
Commission 50.0% 50.0%
Social Services
Commission 60.0% 40.0%
Population Data from U.S. Census Bureau’s American Community Survey, 2022 Five-Year Estimates, for the City of Norwalk. (Note that the City does not identify members of committees, commissions, and councils by race or ethnicity. Percentages in this table are estimates based on surnames of members)
Title VI Program Update FY 2024 48
Appendix E: LEP & Minority Populations in NTS Service Area by Census Tract American Community Survey 2022 EstimatesCensus Tract Total Population Age 5 and Up: 3,424 4,096 4,245 6,296 4,587 2,280 6,828 5,668 1,735 4,148 4,494 4,744 2,999 4,140 5,204Total Percent LEP 16.6% 20.7% 29.4% 23.6% 38.5% 47.9% 50.7% 40.9% 50.3% 40.2% 52.9% 44.2% 29.7% 40.0% 45.8%Speak only English 1,170 1,576 1,197 2,368 785 187 987 940 281 704 353 691 1,194 563 591Spanish: 2,070 1,952 2,024 2,622 2,690 1,230 2,922 3,096 973 2,294 2,862 3,012 1,248 3,088 3,723Speak English "very well" 1,590 1,335 1,515 2,029 1,691 852 1,508 1,754 493 1,632 1,374 1,750 727 1,859 1,841Speak English less than "very well" 480 617 509 593 999 378 1,414 1,342 480 662 1,488 1,262 521 1,229 1,882French, Haitian, or Cajun: 0 0 14 44 0 6 0 34 0 0 0 0 0 0 0Speak English "very well" 0 0 14 44 0 6 0 20 0 0 0 0 0 0 0Speak English less than "very well" 0 0 0 0 0 0 0 14 0 0 0 0 0 0 0German or other West Germanic languages: 0 0 7 0 10 0 0 25 0 0 0 0 0 0 0Speak English "very well" 0 0 0 0 10 0 0 25 0 0 0 0 0 0 0Speak English less than "very well" 0 0 7 0 0 0 0 0 0 0 0 0 0 0 0Russian, Polish, or other Slavic languages: 0 5 18 0 0 0 27 0 0 7 0 0 0 0 0Speak English "very well" 0 5 0 0 0 0 14 0 0 0 0 0 0 0 0Speak English less than "very well" 0 0 18 0 0 0 13 0 0 7 0 0 0 0 0Other Indo-European languages: 27 123 13 23 0 0 63 102 0 4 11 0 12 0 0Speak English "very well" 27 77 0 13 0 0 6 61 0 0 0 0 6 0 0Speak English less than "very well" 0 46 13 10 0 0 57 41 0 4 11 0 6 0 0Korean: 0 5 0 30 22 2 0 0 0 8 0 44 22 69 7Speak English "very well" 0 5 0 0 22 0 0 0 0 0 0 31 11 39 7Speak English less than "very well" 0 0 0 30 0 2 0 0 0 8 0 13 11 30 0Chinese (incl. Mandarin, Cantonese): 93 241 626 1,005 676 758 1,567 1,030 388 638 624 694 315 274 377Speak English "very well" 33 201 66 273 177 111 367 352 42 117 146 23 60 7 133Speak English less than "very well" 60 40 560 732 499 647 1,200 678 346 521 478 671 255 267 244Vietnamese: 0 84 40 48 205 92 1,183 270 47 258 618 303 136 146 342Speak English "very well" 0 38 19 0 86 26 408 110 0 23 231 150 37 14 154Speak English less than "very well" 0 46 21 48 119 66 775 160 47 235 387 153 99 132 188Tagalog (incl. Filipino): 57 77 294 47 44 5 25 87 21 5 0 0 41 0 64Speak English "very well" 29 0 188 46 20 5 25 73 21 5 0 0 41 0 52Speak English less than "very well" 28 77 106 1 24 0 0 14 0 0 0 0 0 0 12Other Asian and Pacific Island languages: 7 33 12 109 149 0 54 84 0 98 12 0 9 0 100Speak English "very well" 7 10 0 35 26 0 54 17 0 0 0 0 9 0 41Speak English less than "very well" 0 23 12 74 123 0 0 67 0 98 12 0 0 0 59Arabic: 0 0 0 0 0 0 0 0 10 0 0 0 0 0 0Speak English "very well" 0 0 0 0 0 0 0 0 10 0 0 0 0 0 0Speak English less than "very well" 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Other and unspecified languages: 0 0 0 0 6 0 0 0 15 132 14 0 22 0 0Speak English "very well" 0 0 0 0 6 0 0 0 15 0 14 0 22 0 0Speak English less than "very well" 0 0 0 0 0 0 0 0 0 132 0 0 0 0 0RACE/MINORITYTotal Population 3,589 4,502 4,467 6,606 4,808 2,401 7,149 5,981 1,867 4,320 4,627 5,141 3,181 4,660 5,556Total Percent Minority 93.0% 92.9% 90.8% 79.2% 96.0% 99.6% 98.1% 95.8% 99.1% 95.9% 96.5% 98.5% 96.5% 99.5% 95.3% White alone 1,059 1,228 1,003 2,687 1,218 541 1,146 870 334 1,237 679 1,214 1,006 873 1,670 Black or African American alone 125 8 6 42 0 0 0 29 0 36 34 20 30 8 27 American Indian and Alaska Native alone 29 0 10 182 33 47 17 132 15 284 21 0 14 248 165 Asian alone 270 681 1,197 1,516 1,286 930 3,165 1,779 671 1,141 1,284 1,161 629 541 1,004 Native Hawaiian/Other Pacific Islander alone 0 0 6 0 7 6 54 102 0 0 0 0 0 0 22 Some other race 1,579 1,262 1,946 1,477 1,053 489 2,515 2,202 661 583 2,410 2,462 981 2,506 1,722 Two or more races 527 1,323 299 702 1,211 388 252 867 186 1,039 199 284 521 484 946Hispanic or Latino of any race 2,921 3,443 2,850 3,687 3,347 1,456 3,786 3,739 1,165 2,967 3,086 3,904 2,402 3,931 4,203 4332 4333.02 4333.04 4334.02 4334.03 4338.034083.02 4083.03 4084.01 4084.02 4327 4331.034328.01 4338.04 4339.01 Title VI Program Update FY 2024 49
American Community Survey 2022 EstimatesCensus Tract Total Population Age 5 and Up: 4,541 3,687 2,902 2,804 3,395 4,723 2,891 4,322 4,865 2,908 4,241 2,891 1,937 5,150 3,193Total Percent LEP 35.5% 38.2% 40.6% 3.3% 22.0% 22.8% 17.8% 11.1% 9.4% 9.6% 9.9% 16.2% 7.0% 9.0% 16.6%Speak only English 860 627 367 1,837 1,234 1,823 742 2,072 2,647 1,900 2,361 1,276 1,202 3,107 1,764Spanish: 3,358 2,658 2,002 735 1,970 2,897 2,109 1,931 2,009 984 1,823 1,567 500 1,771 1,226Speak English "very well" 2,007 1,531 1,259 643 1,272 1,821 1,622 1,534 1,633 709 1,438 1,110 411 1,363 803Speak English less than "very well" 1,351 1,127 743 92 698 1,076 487 397 376 275 385 457 89 408 423French, Haitian, or Cajun: 0 0 0 0 0 0 0 0 0 0 0 0 0 0 11Speak English "very well" 0 0 0 0 0 0 0 0 0 0 0 0 0 0 11Speak English less than "very well" 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0German or other West Germanic languages: 0 0 0 0 0 0 0 10 0 0 23 10 0 0 45Speak English "very well" 0 0 0 0 0 0 0 10 0 0 12 0 0 0 45Speak English less than "very well" 0 0 0 0 0 0 0 0 0 0 11 10 0 0 0Russian, Polish, or other Slavic languages: 0 0 0 10 13 0 0 0 0 0 0 0 4 0 0Speak English "very well" 0 0 0 10 13 0 0 0 0 0 0 0 4 0 0Speak English less than "very well" 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Other Indo-European languages: 0 0 0 168 0 0 0 0 48 9 0 0 173 116 27Speak English "very well" 0 0 0 168 0 0 0 0 48 4 0 0 145 59 18Speak English less than "very well" 0 0 0 0 0 0 0 0 0 5 0 0 28 57 9Korean: 0 0 9 0 0 0 0 9 0 0 0 0 0 0 13Speak English "very well" 0 0 0 0 0 0 0 0 0 0 0 0 0 0 8Speak English less than "very well" 0 0 9 0 0 0 0 9 0 0 0 0 0 0 5Chinese (incl. Mandarin, Cantonese): 209 178 352 31 50 0 0 47 29 15 22 0 10 0 74Speak English "very well" 25 52 32 31 0 0 0 42 12 15 0 0 0 0 0Speak English less than "very well" 184 126 320 0 50 0 0 5 17 0 22 0 10 0 74Vietnamese: 97 190 114 0 0 0 0 49 0 0 0 0 0 0 0Speak English "very well" 20 41 24 0 0 0 0 25 0 0 0 0 0 0 0Speak English less than "very well" 77 149 90 0 0 0 0 24 0 0 0 0 0 0 0Tagalog (incl. Filipino): 0 24 25 17 115 0 12 204 118 0 0 38 9 117 15Speak English "very well" 0 24 8 17 115 0 12 158 67 0 0 38 9 117 15Speak English less than "very well" 0 0 17 0 0 0 0 46 51 0 0 0 0 0 0Other Asian and Pacific Island languages: 0 10 33 6 13 0 0 0 14 0 0 0 34 31 18Speak English "very well" 0 5 33 6 13 0 0 0 0 0 0 0 26 31 0Speak English less than "very well" 0 5 0 0 0 0 0 0 14 0 0 0 8 0 18Arabic: 0 0 0 0 0 0 28 0 0 0 12 0 5 0 0Speak English "very well" 0 0 0 0 0 0 0 0 0 0 12 0 5 0 0Speak English less than "very well" 0 0 0 0 0 0 28 0 0 0 0 0 0 0 0Other and unspecified languages: 17 0 0 0 0 3 0 0 0 0 0 0 0 8 0Speak English "very well" 17 0 0 0 0 3 0 0 0 0 0 0 0 8 0Speak English less than "very well" 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0RACE/MINORITYTotal Population 5,146 3,886 3,109 2,870 3,497 5,149 3,110 4,469 5,134 3,067 4,425 3,093 2,022 5,517 3,395Total Percent Minority 97.9% 98.4% 97.3% 74.0% 96.6% -390.0% 96.7% 88.4% 88.0% 74.4% 77.9% 91.2% 65.9% 84.8% 82.6% White alone 1,391 1,301 538 1,211 1,394 2,629 627 1,466 1,418 1,269 2,095 918 988 1,707 872 Black or African American alone 19 27 39 46 5 8 0 0 12 0 28 56 32 80 50 American Indian and Alaska Native alone 173 21 19 17 130 70 157 0 174 150 96 85 11 383 26 Asian alone 389 424 552 386 259 26 18 358 213 73 222 50 154 177 232 Native Hawaiian/Other Pacific Islander alone 0 0 0 0 0 0 0 0 0 0 3 0 0 24 0 Some other race 2,410 1,746 1,240 641 1,249 1,799 1,730 1,981 2,498 1,064 1,092 1,714 555 2,792 1,977 Two or more races 764 367 721 569 460 617 578 664 819 511 889 270 282 354 238Hispanic or Latino of any race 4,563 3,367 2,433 1,544 3,095 4,862 2,955 3,570 3,863 2,138 3,219 2,568 1,095 4,007 2,489 5004.03 5008 5010.01 5010.02 5012 5013.014339.03 4340.03 4340.04 5003 5013.02 5014 5015.01 5015.03 5015.04 Title VI Program Update FY 2024 50
American Community Survey 2022 EstimatesCensus Tract Total Population Age 5 and Up: 6,666 3,170 4,534 2,104 2,536 3,875 4,731 6,608 7,775 3,109 3,752 6,828 6,116 5,573 5,314Total Percent LEP 7.0% 4.0% 14.1% 18.3% 14.2% 20.7% 14.1% 15.4% 24.1% 18.3% 19.0% 19.3% 14.2% 15.9% 26.2%Speak only English 4,870 2,023 2,425 849 1,026 1,225 2,361 2,723 1,718 1,438 1,595 3,205 3,087 2,178 1,407Spanish: 1,157 1,012 2,090 1,220 1,482 2,473 2,150 3,769 6,013 1,634 2,137 3,309 2,808 3,272 3,617Speak English "very well" 974 907 1,457 834 1,133 1,760 1,597 2,766 4,146 1,065 1,443 2,070 2,069 2,423 2,302Speak English less than "very well" 183 105 633 386 349 713 553 1,003 1,867 569 694 1,239 739 849 1,315French, Haitian, or Cajun: 20 0 7 0 5 0 0 0 0 0 0 0 0 0 0Speak English "very well" 20 0 7 0 5 0 0 0 0 0 0 0 0 0 0Speak English less than "very well" 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0German or other West Germanic languages: 61 0 0 0 0 0 0 8 5 0 0 0 0 0 0Speak English "very well" 61 0 0 0 0 0 0 8 5 0 0 0 0 0 0Speak English less than "very well" 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Russian, Polish, or other Slavic languages: 14 6 0 0 16 13 23 0 0 0 0 0 18 0 0Speak English "very well" 14 0 0 0 9 8 0 0 0 0 0 0 18 0 0Speak English less than "very well" 0 6 0 0 7 5 23 0 0 0 0 0 0 0 0Other Indo-European languages: 100 80 0 20 4 6 68 16 16 0 20 33 1 33 198Speak English "very well" 63 80 0 20 0 6 52 16 16 0 0 33 0 23 142Speak English less than "very well" 37 0 0 0 4 0 16 0 0 0 20 0 1 10 56Korean: 0 0 0 0 0 37 79 0 0 0 0 7 78 6 45Speak English "very well" 0 0 0 0 0 7 22 0 0 0 0 7 15 6 22Speak English less than "very well" 0 0 0 0 0 30 57 0 0 0 0 0 63 0 23Chinese (incl. Mandarin, Cantonese): 249 10 7 0 3 21 4 0 0 1 0 4 0 18 0Speak English "very well" 63 10 7 0 3 20 0 0 0 1 0 4 0 18 0Speak English less than "very well" 186 0 0 0 0 1 4 0 0 0 0 0 0 0 0Vietnamese: 44 0 5 0 0 0 0 7 0 0 0 46 0 40 0Speak English "very well" 15 0 0 0 0 0 0 7 0 0 0 46 0 29 0Speak English less than "very well" 29 0 5 0 0 0 0 0 0 0 0 0 0 11 0Tagalog (incl. Filipino): 0 6 0 12 0 52 31 85 18 25 0 76 60 0 31Speak English "very well" 0 0 0 12 0 37 19 71 9 25 0 0 60 0 31Speak English less than "very well" 0 6 0 0 0 15 12 14 9 0 0 76 0 0 0Other Asian and Pacific Island languages: 57 33 0 3 0 0 0 0 0 11 0 0 64 0 7Speak English "very well" 27 24 0 3 0 0 0 0 0 11 0 0 0 0 7Speak English less than "very well" 30 9 0 0 0 0 0 0 0 0 0 0 64 0 0Arabic: 84 0 0 0 0 0 0 0 0 0 0 0 0 26 0Speak English "very well" 84 0 0 0 0 0 0 0 0 0 0 0 0 12 0Speak English less than "very well" 0 0 0 0 0 0 0 0 0 0 0 0 0 14 0Other and unspecified languages: 10 0 0 0 0 48 15 0 5 0 0 148 0 0 9Speak English "very well" 9 0 0 0 0 10 15 0 5 0 0 148 0 0 9Speak English less than "very well" 1 0 0 0 0 38 0 0 0 0 0 0 0 0 0RACE/MINORITYTotal Population 7,041 3,360 4,970 2,266 2,633 4,061 4,956 6,994 8,377 3,259 3,907 7,269 6,452 5,821 5,836Total Percent Minority 69.2% 80.7% 86.7% 90.2% 90.6% 94.0% 85.1% 93.0% 93.6% 90.1% 96.9% 91.4% 86.1% 88.2% 95.1% White alone 3,952 1,308 1,219 552 606 750 1,452 2,242 1,820 989 1,097 2,468 2,116 2,642 1,168 Black or African American alone 82 214 52 65 24 87 77 23 314 175 3 217 0 19 240 American Indian and Alaska Native alone 121 56 84 0 45 95 22 152 6 14 413 113 324 104 249 Asian alone 528 156 40 38 11 147 295 177 25 49 36 208 280 106 431 Native Hawaiian/Other Pacific Islander alone 0 0 0 0 0 0 19 0 0 0 0 15 11 0 0 Some other race 1,292 1,252 2,793 1,339 1,615 2,783 1,949 3,393 5,547 1,473 1,359 2,926 2,759 1,509 2,996 Two or more races 1,066 374 782 272 332 199 1,142 1,007 665 559 999 1,322 962 1,441 752Hispanic or Latino of any race 3,975 2,304 3,859 1,937 2,189 3,492 3,811 6,210 7,556 2,711 3,533 5,968 5,123 4,840 4,757 5018.02 5018.03 5018.04 5020.03 5020.04 50215016 5029.01 50305022 5023.03 5026.03 5026.04 5027 5028.01 Title VI Program Update FY 2024 51
American Community Survey 2022 EstimatesCensus Tract Total Population Age 5 and Up: 2,278 3,257 3,593 4,227 4,150 3,930 5,085 2,495 3,463 5,053 2,196 4,992 5,082 5,332 4,661Total Percent LEP 27.2% 13.7% 14.1% 14.1% 12.5% 20.6% 13.6% 14.1% 12.1% 19.6% 18.2% 11.6% 7.7% 10.0% 31.3%Speak only English 503 1,475 1,632 2,110 2,228 2,312 2,858 1,416 2,172 2,550 1,170 3,357 3,153 3,749 2,031Spanish: 1,608 1,461 1,764 1,863 1,391 588 1,648 222 910 1,504 443 1,262 1,119 1,253 2,091Speak English "very well" 1,054 1,146 1,327 1,413 1,151 421 1,162 185 651 995 371 876 888 806 935Speak English less than "very well" 554 315 437 450 240 167 486 37 259 509 72 386 231 447 1,156French, Haitian, or Cajun: 0 0 0 0 0 0 15 0 21 0 0 0 11 7 0Speak English "very well" 0 0 0 0 0 0 15 0 21 0 0 0 11 7 0Speak English less than "very well" 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0German or other West Germanic languages: 0 0 0 0 0 0 26 37 14 0 22 0 2 0 0Speak English "very well" 0 0 0 0 0 0 16 29 14 0 0 0 2 0 0Speak English less than "very well" 0 0 0 0 0 0 10 8 0 0 22 0 0 0 0Russian, Polish, or other Slavic languages: 0 0 33 17 5 0 0 25 0 23 0 19 11 0 0Speak English "very well" 0 0 22 17 0 0 0 25 0 8 0 19 11 0 0Speak English less than "very well" 0 0 11 0 5 0 0 0 0 15 0 0 0 0 0Other Indo-European languages: 3 23 0 24 53 65 266 54 0 56 0 37 57 11 55Speak English "very well" 3 23 0 0 50 61 165 54 0 44 0 37 26 11 55Speak English less than "very well" 0 0 0 24 3 4 101 0 0 12 0 0 31 0 0Korean: 0 143 9 99 184 695 16 367 257 492 271 248 321 135 168Speak English "very well" 0 90 0 0 44 196 0 103 116 148 127 87 246 104 49Speak English less than "very well" 0 53 9 99 140 499 16 264 141 344 144 161 75 31 119Chinese (incl. Mandarin, Cantonese): 4 28 22 10 88 122 67 116 11 65 17 24 127 71 35Speak English "very well" 0 4 11 0 49 64 14 116 11 40 16 12 103 64 0Speak English less than "very well" 4 24 11 10 39 58 53 0 0 25 1 12 24 7 35Vietnamese: 9 15 0 0 116 18 15 0 12 0 101 0 26 45 0Speak English "very well" 5 0 0 0 41 18 0 0 0 0 0 0 26 26 0Speak English less than "very well" 4 15 0 0 75 0 15 0 12 0 101 0 0 19 0Tagalog (incl. Filipino): 139 87 95 79 85 55 162 145 0 323 128 40 81 20 281Speak English "very well" 94 67 57 65 69 24 162 101 0 247 76 19 64 11 130Speak English less than "very well" 45 20 38 14 16 31 0 44 0 76 52 21 17 9 151Other Asian and Pacific Island languages: 12 25 0 25 0 64 12 0 66 40 38 0 113 41 0Speak English "very well" 0 6 0 25 0 20 3 0 59 31 31 0 106 20 0Speak English less than "very well" 12 19 0 0 0 44 9 0 7 9 7 0 7 21 0Arabic: 0 0 38 0 0 11 0 113 0 0 6 5 11 0 0Speak English "very well" 0 0 38 0 0 5 0 113 0 0 6 5 5 0 0Speak English less than "very well" 0 0 0 0 0 6 0 0 0 0 0 0 6 0 0Other and unspecified languages: 0 0 0 0 0 0 0 0 0 0 0 0 50 0 0Speak English "very well" 0 0 0 0 0 0 0 0 0 0 0 0 50 0 0Speak English less than "very well" 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0RACE/MINORITYTotal Population 2,493 3,589 3,755 4,529 4,317 4,110 5,387 2,671 3,622 5,277 2,275 5,367 5,265 5,457 4,919Total Percent Minority 95.9% 91.1% 86.8% 89.9% 73.3% 69.9% 70.2% 56.3% 69.7% 78.8% 71.2% 68.7% 62.8% 66.0% 87.8% White alone 415 705 890 1,777 1,770 2,025 2,604 1,335 1,550 1,506 953 3,012 2,897 2,718 1,336 Black or African American alone 0 21 21 41 67 2 159 137 74 142 7 104 122 11 70 American Indian and Alaska Native alone 26 59 115 34 43 0 46 3 16 39 18 68 0 40 118 Asian alone 164 440 187 448 577 1,150 434 842 553 1,150 656 667 975 599 642 Native Hawaiian/Other Pacific Islander alone 173 13 0 0 9 0 6 0 51 0 0 0 0 0 0 Some other race 1,446 1,987 2,178 1,652 972 367 1,213 72 870 1,587 281 823 747 1,377 1,837 Two or more races 269 364 364 577 879 566 925 282 508 853 360 693 524 712 916Hispanic or Latino of any race 2,055 2,693 2,813 3,532 2,423 1,608 2,987 324 1,623 2,644 940 2,733 2,020 2,920 3,463 5031.04 5031.05 5031.06 5032.02 5039.01 5039.02 5040.01 5040.02 5041.015036.01 5036.02 5037.02 5037.05 5038.01 5038.02 Title VI Program Update FY 2024 52
American Community Survey 2022 EstimatesCensus Tract Total Population Age 5 and Up: 6,953 3,609 2,759 5,012 3,853 3,711 4,016 4,848 3,750 3,161 5,509 5,299 4,309 4,040 2,232Total Percent LEP 22.2% 15.2% 19.4% 16.7% 23.5% 11.5% 9.5% 16.6% 20.9% 19.0% 26.7% 28.1% 25.9% 16.4% 28.9%Speak only English 1,900 1,178 1,015 2,142 1,036 1,642 1,749 1,998 1,211 1,283 1,725 1,421 1,325 2,178 801Spanish: 3,978 2,263 1,549 2,461 2,086 2,020 1,621 2,223 2,076 1,392 3,124 3,290 2,439 1,357 1,320Speak English "very well" 2,786 1,775 1,108 1,710 1,271 1,641 1,458 1,679 1,513 975 2,131 2,006 1,545 863 754Speak English less than "very well" 1,192 488 441 751 815 379 163 544 563 417 993 1,284 894 494 566French, Haitian, or Cajun: 0 0 0 0 0 0 0 0 0 15 0 0 0 34 0Speak English "very well" 0 0 0 0 0 0 0 0 0 15 0 0 0 34 0Speak English less than "very well" 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0German or other West Germanic languages: 0 0 12 0 0 0 0 0 0 0 0 0 0 7 0Speak English "very well" 0 0 0 0 0 0 0 0 0 0 0 0 0 7 0Speak English less than "very well" 0 0 12 0 0 0 0 0 0 0 0 0 0 0 0Russian, Polish, or other Slavic languages: 0 6 0 0 0 0 220 0 0 0 0 0 0 0 4Speak English "very well" 0 0 0 0 0 0 220 0 0 0 0 0 0 0 0Speak English less than "very well" 0 6 0 0 0 0 0 0 0 0 0 0 0 0 4Other Indo-European languages: 87 0 13 57 497 14 0 9 36 33 10 196 286 30 3Speak English "very well" 87 0 13 49 459 0 0 9 24 33 0 183 208 14 3Speak English less than "very well" 0 0 0 8 38 14 0 0 12 0 10 13 78 16 0Korean: 366 0 21 11 27 0 183 0 0 96 236 127 136 48 12Speak English "very well" 255 0 4 0 15 0 75 0 0 47 0 20 72 18 5Speak English less than "very well" 111 0 17 11 12 0 108 0 0 49 236 107 64 30 7Chinese (incl. Mandarin, Cantonese): 155 0 5 19 98 0 0 12 5 0 84 61 0 44 17Speak English "very well" 58 0 5 19 68 0 0 0 0 0 42 24 0 28 5Speak English less than "very well" 97 0 0 0 30 0 0 12 5 0 42 37 0 16 12Vietnamese: 23 61 23 25 0 14 26 14 105 0 6 0 0 14 17Speak English "very well" 13 61 12 25 0 0 0 0 50 0 2 0 0 0 0Speak English less than "very well" 10 0 11 0 0 14 26 14 55 0 4 0 0 14 17Tagalog (incl. Filipino): 144 56 84 164 0 0 67 514 163 277 324 100 77 271 46Speak English "very well" 136 47 44 123 0 0 20 310 113 157 137 63 9 180 13Speak English less than "very well" 8 9 40 41 0 0 47 204 50 120 187 37 68 91 33Other Asian and Pacific Island languages: 300 45 37 133 96 21 40 69 127 65 0 104 46 41 12Speak English "very well" 171 0 23 105 87 0 40 49 55 51 0 95 35 41 6Speak English less than "very well" 129 45 14 28 9 21 0 20 72 14 0 9 11 0 6Arabic: 0 0 0 0 13 0 110 0 0 0 0 0 0 0 0Speak English "very well" 0 0 0 0 13 0 73 0 0 0 0 0 0 0 0Speak English less than "very well" 0 0 0 0 0 0 37 0 0 0 0 0 0 0 0Other and unspecified languages: 0 0 0 0 0 0 0 9 27 0 0 0 0 16 0Speak English "very well" 0 0 0 0 0 0 0 0 0 0 0 0 0 16 0Speak English less than "very well" 0 0 0 0 0 0 0 9 27 0 0 0 0 0 0RACE/MINORITYTotal Population 7,427 3,820 2,979 5,253 4,631 3,901 4,225 5,286 3,956 3,457 5,964 5,780 4,494 4,260 2,367Total Percent Minority 91.8% 93.8% 92.6% 92.8% 93.0% 93.2% 68.5% 80.9% 90.7% 90.6% 93.1% 93.9% 94.9% 71.2% 91.7% White alone 1,584 829 951 1,750 960 767 1,881 1,913 1,201 886 1,510 1,419 641 1,782 666 Black or African American alone 263 14 67 201 243 512 72 153 203 114 327 470 541 223 13 American Indian and Alaska Native alone 81 0 29 90 35 249 0 14 88 67 0 126 0 0 182 Asian alone 1,131 272 301 537 946 103 346 822 564 549 809 618 677 595 210 Native Hawaiian/Other Pacific Islander alone 313 31 0 0 0 0 0 0 0 19 0 25 24 47 0 Some other race 3,287 2,248 1,411 1,930 1,219 1,581 1,465 1,668 1,526 1,451 2,371 2,520 2,241 1,126 1,004 Two or more races 768 426 220 745 1,228 689 461 716 374 371 947 602 370 487 292Hispanic or Latino of any race 5,001 3,272 2,356 4,067 2,754 2,913 2,496 3,291 2,821 2,404 4,389 4,253 2,955 2,105 1,942 5042 5519 5520.01 5520.02 5521 5522 5523.015501.01 5502.01 5502.02 5503.01 5505.01 5505.02 5523.02 5524 Title VI Program Update FY 2024 53
American Community Survey 2022 EstimatesCensus Tract Total Population Age 5 and Up: 5,045 3,456 6,097 5,546 5,914 4,602 6,352 3,785 3,467 3,376 4,231 5,602 2,994 3,953 3,781Total Percent LEP 27.6% 26.2% 23.7% 26.3% 17.8% 21.8% 19.4% 21.8% 15.1% 22.0% 17.7% 23.5% 37.1% 19.4% 18.3%Speak only English 1,507 1,067 1,598 2,026 2,353 1,423 3,140 1,293 1,873 1,161 2,290 2,062 680 1,490 1,511Spanish: 3,481 1,491 3,288 2,981 2,541 2,964 2,767 2,189 1,413 1,971 1,461 2,944 1,775 1,831 1,685Speak English "very well" 2,118 987 2,135 1,791 1,824 2,062 1,751 1,468 927 1,336 995 1,865 879 1,300 1,190Speak English less than "very well" 1,363 504 1,153 1,190 717 902 1,016 721 486 635 466 1,079 896 531 495French, Haitian, or Cajun: 0 0 24 25 0 0 0 0 0 4 0 0 0 0 0Speak English "very well" 0 0 24 7 0 0 0 0 0 4 0 0 0 0 0Speak English less than "very well" 0 0 0 18 0 0 0 0 0 0 0 0 0 0 0German or other West Germanic languages: 0 0 0 0 9 0 6 0 0 0 0 0 0 0 5Speak English "very well" 0 0 0 0 9 0 6 0 0 0 0 0 0 0 0Speak English less than "very well" 0 0 0 0 0 0 0 0 0 0 0 0 0 0 5Russian, Polish, or other Slavic languages: 3 0 0 0 0 0 0 0 0 0 0 0 0 0 13Speak English "very well" 3 0 0 0 0 0 0 0 0 0 0 0 0 0 13Speak English less than "very well" 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Other Indo-European languages: 27 126 315 134 61 37 151 0 0 11 107 178 25 0 56Speak English "very well" 27 101 235 64 61 8 54 0 0 11 58 144 14 0 56Speak English less than "very well" 0 25 80 70 0 29 97 0 0 0 49 34 11 0 0Korean: 0 195 7 119 102 0 0 0 0 22 0 117 26 41 0Speak English "very well" 0 78 4 39 39 0 0 0 0 0 0 71 0 41 0Speak English less than "very well" 0 117 3 80 63 0 0 0 0 22 0 46 26 0 0Chinese (incl. Mandarin, Cantonese): 0 102 42 0 33 0 14 3 0 0 0 45 0 0 16Speak English "very well" 0 46 31 0 9 0 14 0 0 0 0 9 0 0 0Speak English less than "very well" 0 56 11 0 24 0 0 3 0 0 0 36 0 0 16Vietnamese: 0 0 106 6 77 0 44 21 29 0 16 0 32 43 0Speak English "very well" 0 0 43 4 14 0 29 1 0 0 16 0 0 43 0Speak English less than "very well" 0 0 63 2 63 0 15 20 29 0 0 0 32 0 0Tagalog (incl. Filipino): 0 367 492 149 475 138 198 261 69 166 263 152 257 248 288Speak English "very well" 0 249 404 79 404 82 106 179 60 122 27 105 226 143 179Speak English less than "very well" 0 118 88 70 71 56 92 82 9 44 236 47 31 105 109Other Asian and Pacific Island languages: 27 108 207 16 263 40 32 0 16 41 44 72 110 265 27Speak English "very well" 0 24 178 12 151 26 18 0 16 0 44 29 16 169 17Speak English less than "very well" 27 84 29 4 112 14 14 0 0 41 0 43 94 96 10Arabic: 0 0 18 0 0 0 0 0 0 0 50 32 89 6 47Speak English "very well" 0 0 0 0 0 0 0 0 0 0 50 0 67 0 22Speak English less than "very well" 0 0 18 0 0 0 0 0 0 0 0 32 22 6 25Other and unspecified languages: 0 0 0 90 0 0 0 18 67 0 0 0 0 29 133Speak English "very well" 0 0 0 63 0 0 0 18 67 0 0 0 0 0 102Speak English less than "very well" 0 0 0 27 0 0 0 0 0 0 0 0 0 29 31RACE/MINORITYTotal Population 5,487 3,677 6,568 5,850 6,466 5,155 6,686 4,057 3,552 3,511 4,503 6,005 3,164 4,409 3,998Total Percent Minority 94.8% 92.5% 91.9% 91.8% 79.6% 91.5% 85.7% 88.9% 86.8% 85.9% 75.0% 90.0% 91.3% 92.9% 85.7% White alone 1,309 967 1,523 1,136 2,009 1,312 1,604 944 1,085 851 1,513 1,618 643 1,242 854 Black or African American alone 135 129 157 337 335 254 938 444 283 115 226 534 230 767 487 American Indian and Alaska Native alone 161 137 7 244 55 0 0 33 4 0 86 79 244 55 4 Asian alone 57 971 1,428 543 847 650 840 265 240 370 567 648 477 752 601 Native Hawaiian/Other Pacific Islander alone 61 17 0 28 412 28 0 0 0 14 0 0 0 15 0 Some other race 2,909 1,114 2,545 2,565 2,134 2,032 1,911 1,501 1,479 790 1,687 2,502 1,187 1,194 1,287 Two or more races 855 342 908 997 674 879 1,393 870 461 1,371 424 624 383 384 765Hispanic or Latino of any race 4,899 2,126 4,410 4,387 3,490 3,905 3,679 2,776 2,553 2,465 2,457 4,068 2,159 2,532 2,193 5529 5530 5531 5532.01 5532.02 55335526.01 5526.02 5527 5528 5540.01 5540.02 5541.01 5541.05 5541.06 Title VI Program Update FY 2024 54
American Community Survey 2022 EstimatesCensus Tract Total Population Age 5 and Up: 3,398 3,695 4,479 5,171 4,383 3,309 4,570 6,540 2,399 4,321 5,739 3,748 3,997 2,736 5,832Total Percent LEP 14.0% 22.2% 26.1% 16.9% 20.2% 15.1% 14.0% 20.4% 36.0% 26.0% 14.5% 20.1% 29.4% 31.7% 25.7%Speak only English 1,392 1,365 1,572 2,619 1,748 1,871 2,591 3,065 776 1,705 3,183 1,827 831 644 1,692Spanish: 1,903 1,932 2,477 2,069 1,819 794 1,074 390 95 908 701 905 2,678 1,568 1,113Speak English "very well" 1,477 1,154 1,552 1,499 1,210 579 775 266 76 617 578 579 1,708 900 606Speak English less than "very well" 426 778 925 570 609 215 299 124 19 291 123 326 970 668 507French, Haitian, or Cajun: 0 0 37 0 56 71 7 0 5 0 0 0 0 0 0Speak English "very well" 0 0 0 0 38 71 7 0 0 0 0 0 0 0 0Speak English less than "very well" 0 0 37 0 18 0 0 0 5 0 0 0 0 0 0German or other West Germanic languages: 0 27 0 0 0 0 18 0 20 0 26 18 0 6 0Speak English "very well" 0 27 0 0 0 0 12 0 16 0 26 18 0 6 0Speak English less than "very well" 0 0 0 0 0 0 6 0 4 0 0 0 0 0 0Russian, Polish, or other Slavic languages: 0 27 0 0 0 0 0 0 11 0 1 0 0 0 0Speak English "very well" 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0Speak English less than "very well" 0 27 0 0 0 0 0 0 11 0 1 0 0 0 0Other Indo-European languages: 0 23 10 44 232 43 17 558 166 287 254 0 74 244 1,312Speak English "very well" 0 23 2 44 132 39 13 385 46 137 198 0 60 197 923Speak English less than "very well" 0 0 8 0 100 4 4 173 120 150 56 0 14 47 389Korean: 0 11 95 12 22 211 4 704 733 127 247 185 6 84 329Speak English "very well" 0 6 8 4 11 0 0 290 330 56 165 61 6 15 176Speak English less than "very well" 0 5 87 8 11 211 4 414 403 71 82 124 0 69 153Chinese (incl. Mandarin, Cantonese): 0 10 0 37 15 12 48 885 254 485 208 118 96 16 165Speak English "very well" 0 0 0 37 1 0 48 506 74 168 120 15 40 0 45Speak English less than "very well" 0 10 0 0 14 12 0 379 180 317 88 103 56 16 120Vietnamese: 12 33 22 42 0 18 70 221 51 108 33 20 0 15 119Speak English "very well" 12 33 0 0 0 9 7 138 6 42 0 0 0 8 82Speak English less than "very well" 0 0 22 42 0 9 63 83 45 66 33 20 0 7 37Tagalog (incl. Filipino): 50 120 101 124 111 204 330 428 138 448 810 485 244 136 916Speak English "very well" 22 120 47 55 89 165 251 377 78 285 435 402 170 99 689Speak English less than "very well" 28 0 54 69 22 39 79 51 60 163 375 83 74 37 227Other Asian and Pacific Island languages: 29 147 28 117 331 21 208 289 123 210 265 182 60 12 186Speak English "very well" 8 147 28 5 230 12 79 181 107 146 195 84 0 0 122Speak English less than "very well" 21 0 0 112 101 9 129 108 16 64 70 98 60 12 64Arabic: 12 0 35 71 12 23 12 0 9 17 0 0 0 11 0Speak English "very well" 12 0 0 0 0 23 0 0 9 17 0 0 0 0 0Speak English less than "very well" 0 0 35 71 12 0 12 0 0 0 0 0 0 11 0Other and unspecified languages: 0 0 102 36 37 41 191 0 18 26 11 8 8 0 0Speak English "very well" 0 0 102 36 37 41 148 0 18 26 5 8 8 0 0Speak English less than "very well" 0 0 0 0 0 0 43 0 0 0 6 0 0 0 0RACE/MINORITYTotal Population 3,599 3,874 4,668 5,610 4,673 3,566 4,889 6,739 2,498 4,493 6,149 3,987 4,167 2,890 6,229Total Percent Minority 87.3% 89.9% 89.6% 90.1% 91.6% 77.8% 77.3% 88.9% 91.2% 86.0% 79.0% 85.9% 95.8% 86.5% 85.6% White alone 1,173 790 1,379 1,413 889 1,115 1,203 875 325 931 1,576 1,316 725 892 1,068 Black or African American alone 315 438 728 1,198 517 647 1,073 355 124 431 735 393 28 69 146 American Indian and Alaska Native alone 102 24 32 0 22 29 15 15 33 18 0 109 140 16 0 Asian alone 284 239 273 550 746 599 857 4,357 1,604 2,227 2,679 1,243 576 393 3,711 Native Hawaiian/Other Pacific Islander alone 0 216 0 22 122 0 0 0 115 0 16 0 0 0 32 Some other race 1,238 1,330 1,733 1,740 1,877 856 1,131 276 67 438 460 596 1,948 1,058 1,026 Two or more races 487 837 523 687 500 320 610 861 230 448 683 330 750 462 246Hispanic or Latino of any race 2,472 2,290 3,059 3,276 2,751 1,456 1,677 943 298 1,121 1,207 1,718 3,260 1,997 1,462 5542.03 5542.04 5544.03 5544.04 5544.05 5544.065542.01 5548.01 5548.025545.12 5545.13 5545.14 5545.21 5546 5547 Title VI Program Update FY 2024 55
American Community Survey 2022 EstimatesCensus Tract Total Population Age 5 and Up: 6,848 5,119 4,256 0 722 3,113 4,903 6,578 6,150 3,420 3,662 2,709 8,820 3,936Total Percent LEP 21.7% 15.2% 15.2% 0.0% 17.0% 5.7% 17.6% 17.4% 20.7% 21.6% 21.4% 22.9% 19.8% 21.0%Speak only English 2,811 2,593 1,753 0 208 2,349 2,576 4,091 2,779 1,329 1,789 1,491 4,432 1,701Spanish: 1,357 2,176 2,097 0 164 525 1,874 1,472 2,626 1,873 683 362 614 732Speak English "very well" 926 1,546 1,613 0 63 464 1,289 862 1,712 1,251 539 183 597 584Speak English less than "very well" 431 630 484 0 101 61 585 610 914 622 144 179 17 148French, Haitian, or Cajun: 0 0 0 0 0 0 0 47 0 0 0 0 25 0Speak English "very well" 0 0 0 0 0 0 0 24 0 0 0 0 25 0Speak English less than "very well" 0 0 0 0 0 0 0 23 0 0 0 0 0 0German or other West Germanic languages: 3 0 0 0 0 0 25 0 0 0 0 0 30 28Speak English "very well" 3 0 0 0 0 0 25 0 0 0 0 0 30 28Speak English less than "very well" 0 0 0 0 0 0 0 0 0 0 0 0 0 0Russian, Polish, or other Slavic languages: 0 42 85 0 0 0 25 0 0 0 0 0 28 0Speak English "very well" 0 42 0 0 0 0 19 0 0 0 0 0 28 0Speak English less than "very well" 0 0 85 0 0 0 6 0 0 0 0 0 0 0Other Indo-European languages: 1,191 47 33 0 0 28 18 51 16 14 59 107 249 11Speak English "very well" 661 35 16 0 0 28 18 12 16 7 16 93 136 11Speak English less than "very well" 530 12 17 0 0 0 0 39 0 7 43 14 113 0Korean: 216 74 0 0 0 90 250 578 543 34 668 503 2,203 1,133Speak English "very well" 57 16 0 0 0 13 48 268 263 0 260 160 987 516Speak English less than "very well" 159 58 0 0 0 77 202 310 280 34 408 343 1,216 617Chinese (incl. Mandarin, Cantonese): 144 12 14 0 86 80 77 34 46 0 304 86 380 97Speak English "very well" 79 0 14 0 81 58 19 34 17 0 178 28 173 45Speak English less than "very well" 65 12 0 0 5 22 58 0 29 0 126 58 207 52Vietnamese: 50 40 168 0 258 0 4 0 0 26 0 45 120 5Speak English "very well" 49 0 135 0 241 0 0 0 0 0 0 45 119 0Speak English less than "very well" 1 40 33 0 17 0 4 0 0 26 0 0 1 5Tagalog (incl. Filipino): 760 121 65 0 0 33 44 38 112 53 54 83 279 25Speak English "very well" 566 102 53 0 0 25 44 38 71 36 39 79 205 25Speak English less than "very well" 194 19 12 0 0 8 0 0 41 17 15 4 74 0Other Asian and Pacific Island languages: 316 5 0 0 6 8 10 255 0 10 41 32 460 112Speak English "very well" 208 5 0 0 6 0 0 93 0 10 10 9 338 112Speak English less than "very well" 108 0 0 0 0 8 10 162 0 0 31 23 122 0Arabic: 0 9 41 0 0 0 0 12 28 41 64 0 0 82Speak English "very well" 0 0 26 0 0 0 0 12 20 9 48 0 0 82Speak English less than "very well" 0 9 15 0 0 0 0 0 8 32 16 0 0 0Other and unspecified languages: 0 0 0 0 0 0 0 0 0 40 0 0 0 10Speak English "very well" 0 0 0 0 0 0 0 0 0 40 0 0 0 6Speak English less than "very well" 0 0 0 0 0 0 0 0 0 0 0 0 0 4RACE/MINORITYTotal Population 7,118 5,275 4,624 0 776 3,404 5,074 6,910 6,515 3,565 3,811 2,841 9,226 4,238Total Percent Minority 83.5% 75.8% 88.9% 100.0% 71.2% 74.1% 69.6% 78.3% 81.6% 64.4% 82.6% 81.8% 79.0% White alone 1,367 1,832 1,786 0 88 2,164 2,006 3,500 2,992 1,464 1,725 862 3,108 1,460 Black or African American alone 461 356 3 0 91 109 104 293 65 0 11 171 23 126 American Indian and Alaska Native alone 63 46 181 0 0 15 99 42 29 139 0 0 23 0 Asian alone 2,727 388 342 0 406 376 502 1,557 932 202 1,466 1,432 5,170 1,739 Native Hawaiian/Other Pacific Islander alone 390 0 0 0 0 0 0 0 0 34 0 0 0 0 Some other race 1,450 2,270 1,872 0 191 322 1,126 641 1,179 1,221 48 235 197 260 Two or more races 660 383 440 0 0 418 1,237 877 1,318 505 561 141 705 653Hispanic or Latino of any race 2,273 3,204 3,748 0 370 1,929 3,110 2,789 3,923 2,708 885 860 2,193 1,351

17.08 17.09 1106.04 1106.079800.36 11.02 11.03 13.01 13.03 13.045549 5553 5778 9800.34 Title VI Program Update FY 2024 56
Appendix F: Stakeholder and Staff Outreach
Driver and Staff Survey Instrument

Title VI Program Update FY 2024 57
Stakeholder Survey Instrument

Title VI Program Update FY 2024 58
List of Stakeholders Contacted

1. ABC Unified School District, Migrant Education Program

2. ABC Unified School District, Special Programs

3. Adonai Seventh Day Adventist Church

4. Arab American Community Center

5. Arabic Evangelical Church

6. Asian Pacific Health Care, El Monte Rosemead HC

7. Asian-American Senior Citizens Association

8. Bellflower Unified School District

9. Biola University, Global Students Program and Development

10. C. Pacific Foods

11. Cambodian Association of America

12. Canaan Church

13. Cerritos Chinese School

14. Cerritos College, Office of International Student Services

15. Cerritos College, Puente Project

16. Cerritos College, Undocufalcon Scholars Program

17. Cerritos Korean Seventh Day Adventist Church

18. Chinese Congregational Church

19. Community Legal Aid So Cal

20. Cultural Center of Taipei Economic and Cultural Office in Los Angeles

21. El Monte City School District

22. El Monte Coalition of Latino Professionals

23. El Monte Promise Foundation

24. El Monte Vietnamese SDA Church

25. Epiphany Catholic Church

26. Filipino American Chamber of Commerce

27. Filipino Cultural School

28. Filipino Migrant Center

29. Fullerton Chinese Cultural Association/Fullerton Chinese School

30. Haengbok Church

31. Hainam Association of Southern California

32. Hispanic Outreach Task Force

33. Holy Family Catholic Church

34. Iglesia Apostólica Camino Celestial

35. Iglesia Bautista Misionera de Norwalk

36. Iglesia Biblica Fundamental

37. Indonesian Living Bread Church

38. Korean Resource Center

39. La Habra City School District, Multilingual Learners Program

40. La Habra Spanish Church

41. LA Hanmi Church

42. La Senda Antigua, Norwalk

43. LIfestream Christian Reformed Church

44. Madina Islamic Center

45. Mexican American Opportunity Foundation

46. Mujeres Extraordinaries Foundation, Inc.

Title VI Program Update FY 2024 59

47. Muslim Community Service, Inc.

48. Nativity Catholic Church

49. New Community Church

50. New Life Christian Alliance Church

51. New Life Foursquare Church, Spanish Ministry

52. Norwalk Child Development Center

53. Norwalk Library

54. Norwalk Senior Center

55. Norwalk-La Mirada Adult School, ESL

56. Norwalk-La Mirada Unified School District, Migrant Education Program

57. Our Lady of Guadalupe Church

58. Saahas for Cause

59. SAHARA

60. Saint Bernard Catholic Church

61. Saint George Coptic Orthodox Church

62. Saint Paul of the Cross Catholic Church

63. Sanatan Dharma Temple and Community Cultural Center

64. Shin Il Presbyterian Church

65. Shree Pashupatinath Foundation USA

66. Sindhi Association of Southern California

67. So-Cal Indian Church/East-West Community Church

68. South Asian Network

69. Southeast Japanese School and Community Center

70. St. Dominic Savio Catholic Church

71. St. John of God Catholic Church

72. St. Linus Catholic Church

73. St. Pius X Catholic Church

74. St. Raphael Korean Catholic Center

75. Swaminarayan Hindu Mandir

76. Thai Community Development Center

77. The Church at Green Hills

78. Trinity Reformed Baptist Church
Title VI Program Update FY 2024 60
Appendix G – Documentation of Council Actions Related to Title VI [PENDING]

Norwalk City CouncilMarch 19, 2024

Norwalk City Council
March 19, 2024