City Council Agenda Report
August 6, 2024
TO: Honorable City Council
FROM: Jesus M. Gomez, City Manager
BY: Salpy Kabaklian-Slentz, Management Analyst
SUBJECT: AGREEMENT – MANAGEMENT INFORMATION SYSTEM SERVICES Background:
Management Information Systems (MIS) is a vital component of the City’s operation, requiring delivery of a high level of service that meets the needs of the City in order to continue providing quality service to the community.
The City most recently contracted with Knight Communications in 2019. Since then, the City has hired a full-time, on-site IT Manager. With the addition of this City position, the City reevaluated its needs for outside MIS services. Upon this review, the City has determined that IBE Digital (IBE) would best fulfill the City’s needs.
IBE has been working with the City since 2022 when they were first hired to conduct a network assessment. Since that time, IBE has grown familiar with the needs of the City. Now, under the cooperative purchasing agreement with Sourcewell (Sourcewell #030321-KON) that was previously utilized for the network assessment, staff recommends that IBE’s role be expanded to include the following services:
•2 Level-Two desktop support engineers who will be onsite for 40 hours per week to handle:
oTroubleshooting and diagnostics for hardware and software issues one end user devices;
oSoftware installation and configuration on end user devices, including new application, computer, or peripheral installations;
oEnd user device replacements;
oUser account management and permissions;
City Council August 6, 2024
Agreement – Management Information Systems Page No. 2
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8 oInstallation and configuration of operating system and application updates on end user devices; and
oEnd user device hardware upgrades.
•A system engineer, as needed, for an hourly rate.
•Managed Security Services which include:
oManaged Endpoint Detection & Response
oManaged Vulnerability Scan
oSIEM – Security Information & Event Management
Fiscal Impact:
The current fiscal year will be in an amount up to $616,258. This amount will be funded through a combination of the General Fund and monies received through the American Rescue Plan (ARPA). The budget will be reviewed and adjusted as necessary during the mid-year review.
Subsequent years will be budgeted to include an annual rate increase of up to 4%.
Citizens Advised:
N/A
Strategic Plan 2023 Implementation:
N/A
Recommended Action:
Staff recommends City Council approve an agreement with IBE Digital for three years from September 1, 2024 through August 31, 2027, with the option of two additional 12-month terms, in the amount of up to $616,258 for the first year, with an annual rate increase up to 4% in subsequent years; and authorize the City Manager to execute the agreement and any extensions or amendments, provided there is funding in the budget, on behalf of the City, in a form approved by the City Attorney.
Attachments:
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