S
Business Proposal
City of Norwalk
This proposal includes information and trade secrets that are confidential and proprietary in nature and protected from public dissemination pursuant to the California Public Records Act (“CPRA”). This proposal may not be disseminated, duplicated or disclosed without prompt notification to the oƯeror as required by the CPRA.
Request for Proposal
City-Wide Security Services
(RFP No. 26-832)
To: Recreation Department
Attn: Sonia Batres
Recreation Superintendent
12700 Norwalk Boulevard,
Norwalk, CA 90650
From:
Lucy Lin
President/QM
T: (626) 858-7188
F: (626) 858-2882
Due Date: October 31st, 2025
Absolute International Security, Inc.
5155 Irwindale Ave.
Irwindale, CA 91706
PPO #16302
AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services
AIS RESPONSE TO RFP NO. 26-832
CPRA EXEMPTIONS & EXCEPTIONS ..........................................................................................................................
SECTION 1 – COVER LETTER ...................................................................................................................................... 1 SECTION 2– EXECUTIVE SUMMARY....................................................................................................................2-14 SECTION 2A – ORGANIZATIONAL STRUCTURE .....................................................................................5-14 INTEGRATED PROJECT MANAGEMENT TEAM (IPMT) ............................................................5-6 KEY PERSONNEL ...........................................................................................................................6-14 ORGANIZATION CHART ................................................................................................ 8 KEY PERSONNELS’ RESUMES .................................................................................9-14 SECTION 3 – SCOPE OF WORK/METHODOLOGY ........................................................................................... 15-40 APPROACH TO SECURITY GUARD SERVICES PROVIDED .................................................................. 15-19 SUMMARY OF SECURITY GUARD SCOPE OF WORK ............................................................ 15-17 SUMMARY OF SECURITY COMPANY SCOPE OF WORK ...................................................... 17-19 SECTION 3A – TRANSITION & STAFFING PLAN .................................................................................... 20-22 PROPOSED TRANSITION PLAN ................................................................................................. 20-21 ASSIGNED OPERATIONS MANAGEMENT & SUPERVISION TEAM ......................................... 21 PROPOSED STAFFING PLAN ........................................................................................................... 22 ADDITIONAL SECURITY SERVICES & STAFFING ...................................................................... 22 SECTION 3B – SUBCONTRACTOR UTILIZATION........................................................................................ 23 SECTION 3C – CLIENT RELATIONS .......................................................................................................... 24-25 APPROACH TO CUSTOMER SERVICE ........................................................................................... 24 ADDRESSING CLIENT CONCERNS ................................................................................................ 24 DAY-TO-DAY INFORMATION & COMMUNICATIONS MATRIX .............................................. 25 EMERGENCY PROCEDURE & RESPONSE PROTOCOLS ............................................................ 25 SECTION 3D – RECRUITING & TRAINING PLAN .................................................................................... 26-32 RECRUITING METHODOLOGY ...................................................................................................... 26 APPLICANT SCREENING PROCESS ............................................................................................... 27 APPLICANT MINIMUM REQUIREMENTS ..................................................................................... 28 SECURITY GUARD(S) MINIMUM REQUIREMENTS................................................. 28 SUPERVISOR(S) MINIMUM REQUIREMENTS ........................................................... 28 ORIENTATION TRAINING .......................................................................................................... 28-29 CONTINUING EDUCATION ............................................................................................................. 30 IN-HOUSE TRAINING CENTER .................................................................................................. 30-31 Table of Contents
AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services TRAINING INSTRUCTOR QUALIFICATIONS ............................................................................... 31 TRAINING SERVICES PROVIDED .................................................................................................. 32 SECTION 3E – QUALITY ASSURANCE & TECHNOLOGY ..................................................................... 33-38 ELECTRONICALLY EMPLOYED CHECK-IN & CHECK-OUT SYSTEM .................................... 33 LIGHTHOUSE ................................................................................................................................ 33-36 INDUSTRY-SPECIFIC WORK-FLOW AND EMPLOYEE MANAGEMENT PLATFORM ...... 36-37 ENHANCING SAFETY AND EFFICIENCY WITH SAMSARA DASHCAM SYSTEM ............ 37-38 ENHANCING SECURITY ASSESSMENT UTILIZING DRONE ..................................................... 38 SECTION 3F – UNIFORM & EQUIPMENT .................................................................................................. 38-39 UNIFORMS ......................................................................................................................................... 39 PHOTO IDENTIFICATION ........................................................................................................... 39-40 METAL OR CLOTH BADGE ............................................................................................................. 40 PATROL VEHICLES/GOLD CARTS ................................................................................................. 40 SECTION 4 – REFERENCES .................................................................................................................................... 41-48
1. LIST OF REFERENCES .......................................................................................................................... 41-42 SECTION 4A – SIMILAR EXPERIENCE ..................................................................................................... 42-48 SECURITY SERVICES EXPERIENCES ....................................................................................... 42-47 PUBLIC SAFETY FOR MUNICIPALITIES ............................................................... 42-44 PARKS PATROL SERVICES ..................................................................................... 44-45 METRO/PUBLIC TRANSPORTATION SECURITY SERVICES ............................. 45-46 FIREWATCH SERVICE EXP. FOR GOVT. AND PRIVATE INDUSTRIES ............ 46-47 SERVICE CAPABILITY ..................................................................................................................... 48 SECTION 5 – COST PROPOSAL ............................................................................................................................. 49-53 CITY OF NORWALK (INITIAL FY 2026/2027) ........................................................................................... 49-50 CITY OF NORWALK (OPTIONAL FY 2027/2028) ...................................................................................... 49-50 CITY OF NORWALK (OPTIONAL FY 2028/2029) ...................................................................................... 49-50 COST WORKSHEET SPECS. – UNARMED SECURITY OFFICER WAGE ................ 51 COST WORKSHEET SPECS. –ARMED SECURITY OFFICER WAGE ....................... 52 COST WORKSHEET SPECS. – SUPERVISORS WAGE ............................................... 53 REQUIRED FORMS .................................................................................................................................................. 54-57 ATTACHMENT B – INSURANCE REQUIREMENTS ACKNOWLEDGEMENT .......................................... 55 ATTACHMENT C – CERTIFCATE OF NON-COLLUSION ....................................................................... 56-57 ADDITIONAL INFORMATION ............................................................................................................................... 58-93 PPO LICENSE, FIREARMS TRAINING FAC. LICENSE, & BATON TRAINING FAC. LICENSE ............... 59 VERIFICATION OF LICENSURE...................................................................................................................... 60 INSURANCE CAPABILITY .......................................................................................................................... 61-62 SAMPLE CERTIFICATE OF INSURANCE ....................................................................... 62 SAMPLE EMERGENCY PROCEDURE & RESPONSE DOCUMENT(S) ................................................... 63-72 SAMPLE FORMS & REPORTS ..................................................................................................................... 73-93 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services
CALIFORNIA PUBLIC RECORDS ACT EXEMPTIONS & EXCEPTIONS
Exempt Content & Information:
Client Lists
Client Referrals & Recommendations
Similar Experiences
Client References
Client Contact Information
Customer lists and information that constitutes a customer list are exempt from disclosure.
See Gov. Code § 7920.520; Pub. Contract Code § 10165, § 10506.6, § 10763, § 20101, § 20111.5, § 20209.7, § 20209.26, § 20651.5.
Exempt Content & Information:
Business Model
Business Methodology
Corporate Governance Information
Corporate Finances Information
Staffing Plans
Service Descriptions
Service History
Sample Forms/Reports
Trade secrets, staffing, internal operations and procedures are exempt from disclosure. See Gov. Code § 6254(k) which contains an exemption for trade secrets under California Evidence Code (i.e. Evidence Code § 1060 and Civil Code § 3246 et seq., specifically (d) “Trade secret” means information, including a formula, pattern, compilation, program, device, method, technique, or process, that: (1) derives independent economic value, actual or potential, from not being generally known to the public or to other persons who can obtain economic value from its disclosure or use; and (2) is the subject of efforts that are reasonable under the circumstances to maintain its secrecy.)
Exempt Content & Information:
Pricing Information
Trade secrets, confidential and proprietary information are exempt from disclosure. See Civil Code § 3426.1(d)(1); Gov. Code § 6254.15, § 7927.500, § 7928.705, § 7927.705, § 7927.605, and § 7922.000.
CPRA Exemptions & Exceptions
CONFIDENTIAL
City of Norwalk, Recreation Department October 31st, 2025 Attn: Ms. Sonia Batres, Recreation Superintendent
12700 Norwalk Boulevard, Norwalk, CA 90650
Subject: Proposal for City-Wide Security Services (RFP No. 26-832) Dear Ms. Batres,
Thank you for the opportunity to introduce the Professional Security Services offered by Absolute International Security, Inc. (AIS). With 17 years of security operations and experience, AIS has established itself as a premier security services operator in the Southern California region for municipal, city, and county government facilities, cultural and event venues, corporate buildings, and critical infrastructure. At AIS, our priority is to assemble the best executive management team in the industry to tailor training, supervision, and response directly to each client’s unique needs. Our Operations Team has over 130 years of combined Law Enforcement, Military, and Private Security experience dedicated to ensuring that we deliver on our promise of exceptional, customized security solutions.
As a leading security services provider in the Southern California region, AIS has successfully catered to a diverse portfolio of clientele including the LA Police Department, LA County Fire Department, LA County Water & Power, and the LA Metro Transit Authority. The experience, focus, and density of our security operations in the Southern California region allows us to provide comprehensive security coverage and versatile resource allocation to fulfill your needs at the lowest costs for you. We combine our offerings of unarmed, armed, and patrol security services with our capabilities provided by our 24-hour Operations Communication Center, in-house BSIS-certified Training Facility, Technological Operations Platforms, and Security Rover team to tailor our solutions to meet client satisfaction at the highest standard of excellence.
As the most experienced and capable WBE, MBE, and DBE private security firm certified by the County of Los Angeles Consumer & Business Affairs currently operating in the greater Los Angeles region, AIS strongly believes in the value that diversity brings to our Company and our Clients. Our team’s fundamental values and diverse perspectives drive our innovation and strengthen our ability to serve you.
STATEMENT 1: AIS confirms that Lucy Lin is authorized to bind the Company.
STATEMENT 2: AIS confirms that we meet all requirements of and do NOT have any exceptions to the RFP .
STATEMENT 3: AIS confirms that we received Addendum No. 1 on 10/21/2025 & Addendum No. 2 on 10/27/2025.
STATEMENT 4: AIS confirms the Proposal & Cost Proposal shall remain valid for 120 days.
STATEMENT 5: AIS will NOT be utilizing subcontractors or subconsultants for this Proposal.
STATEMENT 6: Absolute International Security, Inc. is wholly owned by Absolute Security Intl Corp.
The executive project managers assigned to your project are Mr. David Reynoso and Mr. Bryan Colindres, who are authorized to represent AIS during the evaluation process.
AIS takes great appreciation at this opportunity to serve you and are confident that our security services will exceed your expectations. We look forward to discussing our qualifications, capabilities, and proposal to address your security needs.
By virtue of submission, Lucy Lin declares that all information provided in this Submittal is true and correct.
Absolute International Security, Inc.
5155 Irwindale Ave, Irwindale, CA 91706
PPO License # 16302
T: (626) 858-7188
F: (626) 858-2882
E: [email protected]
Best Regards,
Lucy Lin, President & QM
1 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
Absolute International Security (AIS) is a premier security services provider established in California on September 26, 2008 by the current President, Ms. Lucy Lin. We serve a large portfolio of Clientele in the immediate Southern California area, including the greater regions of Los Angeles County, Riverside County, Orange County, and San Bernardino County. Our focus within the region is to provide the strongest and most competitive security solution when it comes to performance as well as to cost. Our clients can expect an unparalleled level of management response, tailored services, and cost savings.
OUR SOUTHERN CALIFORNIA ADVANTAGE
The density of our security service portfolio in the Southern California region is our biggest asset. We provide services to City Halls, Libraries, Transportation Centers, Government Service Facilities, Schools, Parks, Construction Sites, and Critical Infrastructure. We currently employ over 500 highly trained, armed and unarmed security guards in the region alone. Each of our security guards are licensed, trained, and certified, not only to the requirements of their position, but to the maximum compliance level that they are able to attain. Our strong presence in the area and pre-emptive credentialing of our employees allows us to draw from our entire workforce pool to ensure that your site is covered with the quality service you expect.
Executive Summary
CONFIDENTIAL
Section 2
AIS operates one centrally located headquarters and one auxiliary office to reduce the high overhead, operational, and administrative costs that numerous office locations would burden our Clients with.
AIS Headquarters – 5155 Irwindale Ave. Irwindale, CA 91706 AIS Auxiliary Offices – 4255 Tyler Ave. El Monte, CA 91731
Offices and Cost-Efficiency
Operations Management Team with combined 100+ years of military, police, and security background and experience.
500+ Licensed, Trained, and Certified Security Guards who serve the Southern California region. 24/7/365 Operations Communications Center staffed with Live In-House Dispatchers. 24/7/365 Field Supervisors and Mobile Rovers able to provide a real-time response to any scenario. Fully BSIS and BPPE Licensed and Certified In-House Training Facility. Attendance Team that conducts daily review of Security Guard attendance to ensure proper service fulfillment and accurate Billing.
Quality Assurance Team that conducts daily Randomized Remote Post & Vehicle Inspections and review of electronically submitted Incident Reports, Daily Activity Reports and Guard Touring. Recruiting Team that tailors recruiting strategies to ensure that your assigned security guard is the most appropriate and qualified officer to act as a Brand Ambassador representing both you and AIS. Hands-on, customized Service Transition assistance so your site remains protected and sufficiently staffed at all times.
GPS-enabled real-time Security Operations Technology Platforms that allow for accurate electronic and remote Workforce management, incident reporting, performance diagnostics, and guard touring tracking capabilities.
Differentiation
2 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
BEST-IN-INDUSTRY OPERATIONS MANAGEMENT TEAM
AIS carefully selects its Operations Management Team for extensive depth of security industry experience and ability to expertly and professionally fulfill client needs. Our Team includes former Chiefs of Police , Military Veterans who serve as Department of Defense Military Liaisons, and Security Industry experts who understand how to deploy qualified security personnel efficiently and rapidly, collaborate closely with clients on to best address security concerns, and forecast and preempt potential problems before they arise. No other security provider is willing to make our commitment – we have each member of our Operations Management Team, including our most senior executives, make themselves available for every Client , even if it means reporting in-person to the Client’s site. We understand the importance and necessity of on-site visits to develop a true and accurate risk assessment as every site carries with it a unique set of security needs, risks, and solutions. While our larger competitors will assign a faceless, remote project manager to you, AIS believes that before properly entrusting a security guard to your site, our Operations executives must be able to dedicate their time and effort to accurately assess the safety and responsibilities required for our guards to fulfill a tailored security solution that surpasses expectations. This is why our Client-First service model provides the full roster of our Operations Management Team to you on Day 1 and will always be available as an in-person, on-site resource for you, day or night.
ABSOLUTE SUPPORT
Behind our carefully crafted Operations Management Team, AIS has also built a robust Operations Support Team, specifically structured for our front-line personnel to reliably provide the highest level of service in the industry.
Operations Communication Center – Staffed by live, in-house AIS Dispatchers and never by an outsourced call center, you can rest assured that you will always be able to reach AIS 24 hours a day 7 days a week, regardless of business hours or holidays. Our Dispatchers are able to provide last-minute service adjustments, respond to emergency scenarios from the Client or the guard, and schedule replacement staffing in instances of unexpected call-offs. AIS Dispatchers would also be able to conduct additional custom services requested by the Client , such as providing tailored reports, daily updates, or remote camera monitoring.
Training Center – AIS also provides its Clients with its in-house BSIS and BPPE Licensed and Certified Training Center , operated by AIS Training Center Inc., a wholly owned subsidiary of Absolute Security Intl Corp. This Facility is able to provide training, licensing, and renewal services with in-house Department of Justice & BSIS Certified Training Instructors by offering BSIS approved curriculum, including the 40-hour Guard Card and Baton & Pepper Spray courses.
Quality Assurance – Our Quality Assurance Team ensures that our service meets scope of work requirements set forth by the Client . AIS Quality Assurance specialists have a wealth of digital information available to them through the various tracking, reporting, and analytical data gathered by our Technology platforms. Their priority is to verify the data against site protocol and expectations, Company policy, and industry best practices . Examples include reviewing guard touring checkpoint activity, submitted incident reports, device GPS-enabled geo-location for clock- in’s and clock-outs, and vehicle dash camera footage. Additionally, Quality Assurance personnel act as remote Field Supervisors, conducting randomized remote post and vehicle inspections with security guards deployed in the field. These inspections check for a variety of topics and help our Clients by forecasting and addressing potential issues before they arise.
“It is also reasonable to expect that the company will conduct business professionally and in a manner which engenders good will and trust. My experience with the management team of AIS has exceeded my expectations with every interaction.”
Los Angeles County Fire Department
3 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
Attendance – Our Attendance Team reviews our GPS-enabled real-time Security Operations platform to check for clock-in’s, clock-out’s, open posts, and GPS location & device data for proper fulfillment of Client services. Attendance specialists act as a second layer of verification by manually auditing all flagged potential attendance violations to provide our Clients with the confidence that they are being billed only for actual hours worked . Additionally, reports generated by our Attendance Team are shared with Operations to optimize scheduling efficiency and remedy deficiencies as well as with Accounting for Wage and Hour verification and compliance.
Technology – AIS Technology utilizes a powerful Security Operations platform that is custom built for Security Services Operations. It was designed for the difficulties and challenges of the industry and comes equipped with a suite of tools that help all our Support teams ensure the Client is provided with the most complete fulfillment of services possible. It combines accurate electronic timekeeping and geo-locating data, real-time incident report review, live viewing and tracking of employees in the field, and back-end compliance verification to produce comprehensive data analytics allowing AIS to deliver the highest quality services for the lowest possible price.
CONCLUSION
With over 130 years of combined security services and management experience, and 17 years in business we have embraced the philosophy that by addressing and minimizing common industry problems, we can pass the savings onto our Clients in an affordable, customized, and high-quality security services package. We believe that our proposal will demonstrate to you that AIS is the best partner for the City of Norwalk in its pursuit for the fulfillment of its RFP needs.
“AIS has demonstrated an unwavering dedication to their responsibilities and have gone above and beyond in their efforts to safeguard DPSS facilities, assets, and personnel.” Department of Public Social Services
County of Riverside
Services:
Armed and Unarmed Security Guards
Stationary, Foot, and Vehicle Patrols
Remote Camera Monitoring
Personal, Dignitary, and VIP Protection
Loss Prevention
Security for Workplace Violence
Security Consulting
Threat Assessment
Security and Safety Training
BSIS Licensing and Renewal
Crime and Fraud Investigation
Customized Security Packages
Coverage:
Government Facilities
Transportation Hubs
Logistic Hubs
School Districts & Schools
Cultural Centers
Critical Infrastructure
Event Centers
Warehouses
Banks
Shopping Centers
Construction Sites
Hotels
Apartments
Restaurants
Special Events
Services & Coverage
4 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
INTEGRATED PROJECT MANAGEMENT TEAM (IPMT) – CONFIDENTIAL Based on extensive client feedback, AIS determined early on in our history that a major weakness of our security competitors is the limited effective alignment and coordination across departments and stakeholders when it comes to providing quality services. AIS’ integrated project management team (IPMT) is designed to provide the client with the most effective security program by bringing together all the key decision makers into a collaborative team environment to address the most critical points service execution.
Executive Management – AIS’ executives are ultimately
responsible for all core business functions and are the decision makers for corporate strategy, business development, and contract administration. The executive management provides the IPMT with autonomous decision making authority.
Operations – The Operations team is composed of multiple subdivisions including Client Relations, Quality Assurance, Training, Communications, and Administration. The Account Project Manager is the primary Company representative
responsible for maintaining client relations and managing day- to-day service and oversight assets for that client. Quality Assurance provides data review and auditing capabilities and includes live attendance tracking and timekeeping
reconciliation. Training ensures that all assigned security staff are properly trained and certified to carry out their duties, thereby mitigating operational risk in the field. Communications is the central hub of Operations that encompasses Dispatch & Scheduling, responsible for deploying security
resources and providing responses to emergency scenarios in real-time. The Operations Administration component develops post orders and tailored operational protocols with the client as well as administering the functionality of AIS operations & quality control technology platforms. The Operations team provides the IPMT with the necessary operational information and perspectives to make well-informed decisions and is ultimately responsible for service execution and client satisfaction.
Administration – The integral pillar of operational success from the Administration department is Recruiting. AIS Recruiters must be able to efficiently and effectively fill openings with qualified security staff while maintaining low turnover to increase consistency and stability. The Administration team provides the IPMT with the knowledge and experience of selecting the critical human capital that allow all other components to function.
Legal – AIS’ in-house legal team allows us the flexibility to dedicate normally third-party resources to operational and client-focused results. Legal’s Risk Management component proactively forecasts and alleviates on-site accidents and injury claims while Compliance ensures that AIS is always compliant with its legal and contractual obligations, including Organizational Structure
CONFIDENTIAL
Section 2A
IPMT
Executive
Strategy &
Development |
Contract
Administration
Operations
Quality Assurance |
Training |
Communications |
Administration
Administration
Human
Resources |
Recruiting
Legal
Risk
Management |
Compliance
Information
Technology
Helpdesk |
Research &
Development
Finance
Accounting |
Payroll | Billing
IPMT
Account
Project
Manager
Field
Supervisor
Security
Officer
5 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
auditing security officers to verify licenses & certifications. The Legal team provides the IPMT with confidence that directions taken are always for the mutual benefit of the Client and Company.
Information Technology – AIS’ information technology development capabilities are the core driving force behind the innovations used to deliver the modern security service experience. The IT team is responsible for procuring, maintaining, and developing technology platforms for all department uses, such as our GPS-enabled timekeeping, GPS-enabled reporting, Scheduling and Workforce Management. Software (WMS), Applicant Tracking System (ATS), Payroll Services, and Customer Relationship Management (CRM). The Information Technology team provides the IPMT with the technology resources needed to deploy back-end and front-line solutions to all relevant team members.
Finance – Our proper financial risk controls allow for the effective investment of Company financial resources into improving operational capabilities and client service experience. Additionally, AIS’ in-house payroll and accounting teams provide accurate wage and hour calculations in accordance with all applicable federal, state, and local laws as well as compliance with contractual living wage ordinances. The Finance team provides the IPMT with the financial resources and approvals necessary to implement the proposed decisions made.
KEY PERSONNEL – CONFIDENTIAL
AIS’ Management Team has extensive security industry experience to expertly and professionally fulfill client needs. Our Team includes former Chiefs of Police, Military Veterans who serve as Department of Defense Military Liaisons , and Security Industry experts who understand how to deploy qualified security personnel efficiently and rapidly, collaborate closely with clients on to best address security concerns, and forecast and preempt potential problems before they arise. Our more than 130 years of combined Law Enforcement, Corporate Security, Retail Security, and Airport Police/Security allow us to capably manage over 50 administrative support staff and over 500 security guards.
President and Qualified Manager, Ms. Lucy Lin graduated with an Executive Master of Business Administration degree from Claremont Graduate University. She has 35 years of experience providing private security services and specializes in public entity contracts & cost-effective custom security programs. She oversees the performance of all AIS executives and managers and is directly responsible for business development, strategy, and investments.
In her role, she oversees the performance of all AIS executives and managers, ensuring that business operations align with organizational goals. Additionally, she is directly responsible for driving business development, formulating strategic plans, and guiding investment decisions to fuel the company's growth and long-term success.
Chief of Operations, Mr. David Reynoso has over 30 years of law enforcement experience as a former Chief of Police, Police Captain Operations Division Commander, and SWAT Team Leader overseeing one of the largest police departments in the San Gabriel Valley. He holds a Bachelor of Science degree in Criminal Justice Supervision, a Master’s degree in Organizational Leadership from Chapman University, is a graduate of the FBI National Academy, and currently teaches as an adjunct professor at local colleges such as the Rio Hondo Police Academy.
Mr. Reynoso proudly served in the United States Marine Corps for over four years prior to starting his career in local Law Enforcement. As Chief of Operations at AIS, Chief Reynoso directly oversees all aspects of the Company’s Operations, including oversight of Operations managers and supervisors, implementation of Operations-related policy, procedures, & controls, and overall direction & culture of the Operations team to ensure AIS’ continued success as one of the premiere security firms in Southern California. Additionally, Mr. Reynoso will be the primary executive level contact assigned for this contract and will ensure its successful transition, implementation, and completion.
Executive of Operations and Training, Mr. Bryan Colindres is responsible for the oversight of AIS’s Training Center, maintenance of the Training Center’s licenses, certifications, and funding resources, and development of Training curriculums, procedures, and student experience. He has previously been employed by Orange Unified School District as a Criminal Justice Instructor and Los Angeles World Airports Police Department & Los Angeles 6 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
Police Department as a FTO (Field Training Officer). His training experience includes the Commission of Peace Officer Standards and Training (P.O.S.T.) Courses and Active Shooter Emergency Response Training certified by the LSU NCBRT & Department of Justice, as well as Guard Card, Baton, Pepper Spray, CPR, and Exposed Weapon Permits certified by BSIS. Mr. Colindres’ extensive background ensures that our security staff in the field are well- trained and well-equipped through onboarding orientation programs, required training courses, and routine field refresher trainings to best fulfill the security needs of our clients. Mr. Colindres will also be the primary executive level contract assigned for this contract and will ensure its successful transition, implementation, and completion.
Regional Operations Manager, Mr. Deandre Gregory is responsible for the regional day-to-day operations of his assigned service area, as well as managing various projects & accounts. Mr. Gregory’s experience provides him with a unique perspective for managing AIS’ security services, providing support for front-line & back-end Operations staff, ensuring contract services meet expectations, coordinating additional needs & concerns, and fostering client relations. Mr. Gregory's leadership and strategic approach to operations ensures the smooth execution of services while continuously improving operational efficiency and client satisfaction across the region.
Mr. Gregory will also be the primary executive level contact assigned for this contract and will ensure its successful transition, implementation, and completion.
Director of Human Resources, Ms. Jeanette Ayala has over 20 years of human resources management, business management and teaching experience. Prior to joining AIS, she has held senior positions of responsibility for Business Management, Human Resources, and Staffing for several non-profit and for-profit organizations. She has a Doctorate degree in Organizational Leadership from Brandman University as well as Master’s degrees in Business Administration (MBA) and in Human Resources Management. As the Director of Human Resources, her main function for the client would be her oversight and responsibility for AIS’ Recruiting Department, where it is necessary to execute best practices to hire the most promising and highly qualified talent for staffing our service locations as well as pre-vet and pre-qualify candidates for our Rover program.
Director of Compliance, Mr. Rogelio Flores is responsible for overseeing AIS’s robust internal compliance controls program. He has over 35 years of security industry experience and has held multiple executive administrative and operational security positions throughout his career. He has been certified by Los Angeles Fire Department’s Community Emergency Response Team and their Urban Search and Rescue Team in addition to his certifications for Texas A&M Engineering Extension Service (TEEX) Weapons of Mass Destruction. Prior to joining AIS, he served on the security committee at the Los Angeles Union Station where he evaluated the security threats of LA rail systems and was a member of the National Association of Chiefs of Police (NAOCOP) and the Overseas Security Advisory Council (OSAC). Mr. Flores has extensive knowledge on how to properly vet, qualify, and certify our security force to properly fulfill all requirements of contract & operational compliance. Additionally, Mr. Flores will be the primary contact assigned for this contract for client audit purposes and will ensure AIS meets and passes all vendor audit requirements, metrics, and goals.
Recruiting Manager, Mr. Daniel Rivas has over 15 years of leadership in Talent Acquisition and more than a decade in Operations Management. Mr. Rivas brings a strategic, people-first approach to building high performance teams and scalable Recruiting systems. He has extensive insight into regional workforce dynamics and a proven track record of delivering top-tier talent to organizations across 11 states. Mr. Rivas specializes in recruitment strategies with business objectives, leading initiatives in workforce planning, employer branding, and executive search across diverse industries. His accomplished history working with a multitude of leading Applicant Tracking Systems (ATS), leveraging technology to streamline hiring processes, enhancing the candidate experience, and making data-driven decisions makes him a perfect fit to reliably and professionally recruit talent for Absolute Security’s rigorous expectations and standards. His operational expertise has fueled AIS’ process optimization, cross-functional collaboration, and sustainable growth.
*Please refer to the Organizational Chart and Personnel Resumes on the following pages for additional information.
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8 DAVID R. REYNOSO
5155 Irwindale Ave., Irwindale CA 91706
Phone: (626) 705-7598 | Email: [email protected]
PROFESSIONAL EXPERIENCE
Chief of Operations – Absolute International Security, director of all operations and training (12/2021– Present)
Police and Security Practices Expert Review and Testimony – Provide review, report preparation and court testimony (12/2021–Present)
Adjunct Staff Rio Hondo College/Police Academy Instructor (01/2016–Present)
Chief of Police – City of El Monte Police Departme nt, coordinate and direct all police operations and personnel (04/2015–12/2021)
Police Captain Operations Division Commander – Baldwin Park Police Department, commanding officer of all operations bureaus and personnel (12/2013–04/2015)
Police Lieutenant Watch Commander – Baldwin Park Police Department, manage d two patrol shifts, responsible for the approval of all shift police reports and supervision of polic e sergeants and officers (07/2013–12/2013)
Police Lieutenant Support Services Comma nder – Baldwin Park Police Department, overall administrative command of s upport services bureau, to include general investigations, special investigations, gang enforcement, records and dispatch management (03/2011–07/2013)
ADDITIONAL QUALIFICATIONS
Adjunct Staff Westwood College (01/2012–04/2015)
Bureau of Security and Investigative Services Basic Guard Card Instruction (01/2023–Present)
CORE COMPETENCIES
Mentoring & Tutoring, Setting School Schedules, Student- Centered Instruction, Curriculum Development & Implementati on, Classroom Management, Instructional Programming & Brainstorming in the following courses.
Bachelor of Science degree in Criminal Justic Supervision and a Master’s Degree in Organizational Leadership. He is also a graduate of the FB I National Academy #244 and completed Sherman Block Leadership Institute Class #121. As an educator, the Chief of Operations continues to work as an adjust professor at local colleges.
MILITARY
Corporal – United States Marine Corps, acquired supervisory position (06/1985–08/1989).
Honorable Discharge – Active duty
EDUCATION
Chapman University – Master of Arts Organizational Leadership, March 2011 Union Institute & University – Bachelor of Science Criminal Justice Management, June 2008 Long Beach State University – Attended 2001-2003
9 10
11 Bryan Colindres
Email: [email protected]
OBJECTIVE: I am a certified training instructor, Project Manager for multiple governmental and municipal contracts, and experienced leader in the private security sector. I have been an instructor at Orange Unified School District, a police officer (field training officer) with the City of Los Angeles, and an Army Veteran. I am bilingual in English and Spanish. 4255 Tyler Ave El Monte, CA 91731 (626) 858-7188
10/2014-09/2015 - Orange Unified School District (City of Orange ROP) Criminal Justice/CSI Instructor 1401 N. Hardy St., Orange, CA 92867 (714) 628-4000
09/2013-10/2014 - Southeast ROP (Norwalk-La Mirada Unified School District) CJ/CSI Instructor 12940 Foster Rd, Norwalk, CA 90650 (562) 860-1927
10/2006-03/2010 - L.A. World Airport Police Department, PSS Field Training 6320 W. 96th Street, Los Angeles, CA 90045 (310) 646-0200 Police Officer 03/2003-03/2009 - U.S Army Cavalry Scout (Reconnaissance) Sergeant 950 N. Cucamonga Ave., Ontario, CA 91764
EDUCATION/TRAINING
06/2011-08/2014 - East San Gabriel Valley Regional Occupational Program West Covina, CA Criminal Justice Associates Degree Program (Associates Degree Awarded) 05/2013 - California Commission on Teacher Credentialing Sacramento, CA Career Technical Education Teaching Credential (Public Service) 11/2011 - Rio Hondo College Whittier, CA
Peace Officer Standard Training (P.O.S.T. / PAC 43.14 Field Training Officer Course) (Certified as FTO on 11/07/2008)
06/2007-07/2007 - L.A. World Airport Police Police-Peace Officer Standard Training, Los Angeles, CA 832.1 P.C. Aviation Security Training (Certified on 06/08/2007) 10/2006-05/2007 - Los Angeles Police Department Los Angeles, CA Los Angeles Police Department Academy (DIPLOMA 05/25/2007)
QUALIFICATIONS
• Excellent customer service skills
• Excellent verbal and written communication skills
• Ability to work independently and in a team-oriented environment • Ability to organize, plan and coordinate multiple tasks with a high sense of urgency and follow-through
• Involved in plenty of various investigations and arrest • Can create curriculum for any environment in designated field • Ability to work effectively with people from diverse backgrounds • Trained and protected lower enlisted personnel
• Operated daily in administration environment/ support in field operations • Veteran of operation enduring freedom
• Willing to travel
***LIST OF AWARDS AVAILABLE UPON REQUEST ****
EMPLOYMENT HISTORY
12/2015-Present - Absolute International Security Inc. Executive of Operations & Training 12 13
14 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
APPROACH TO SECURITY GUARD SERVICES PROVIDED - CONFIDENTIAL AIS’ proposed summary of duties is based on the specifications set forth in the provided Scope of Work informed by your site personnel’s expertise and familiarity. It is in our experience that such institutional knowledge is invaluable when it comes to truly understanding the day-to-day security operations of an individual service location . As service progresses, we will undoubtedly provide suggestions for security improvements based on our own expertise within the security industry as well as similarities to other service locations that may be present.
AIS understands the nature of the security industry and that the specific duties required may be fluid and vary over time. While AIS is submitting pricing based solely off the provided information at the time of this proposal submittal, we are always willing to work with the client to create and further customize the tailored security program that has the greatest cost-effectiveness and best operational success for you.
AIS confirms our ability to provide the required security services set forth in the Scope of Work (Addendum No. 1 & 2), summarized below. Additionally, AIS is providing preliminary service suggestions, based on our experience with similar successful security programs, for your consideration.
SUMMARY OF SECURITY GUARD SCOPE OF WORK – CONFIDENTIAL
AIS Security Guard Services to Departments
Departments & Locations Information Ref Number
Recreation and Park Services Department
Norwalk Arts & Sports Complex – 13000 Clarkdale Ave.
1 Public Safety Department
California Youth Authority (CYA) – 13200 Bloomfield Ave. 2 Community Development Department 3
Transportation Department
Transit Center – 12650 Imperial Hwy.
4 Social Services Department
Social Services Department – 11929 Alondra Blvd.
5 Overview of Security Guard Duties To Be Provided
Duty Departments Frequency
AIS Security Guards shall provide weekly facility reservations at the Norwalk Arts and Sports Complex, Sara Mendez Community Center, Gerdes Park Center and Patio, Shoshonean Campsite at Bob White Park, and other locations as required by the City’s clients.
1 As Required on
a Weekly Basis
Scope of Work/Methodology
CONFIDENTIAL
Section 3
15 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
AIS Security Guards shall provide traffic control and crowd control for permitted special events and supplemental security support in collaboration with the Public Safety Department and the LA County Sheriffs Department for City-produced special events, as requested by the City.
2 As Required
AIS Security Guards shall provide security services for vacant or occupied City-owned properties, as needed. 3 As Needed AIS Security Guards shall monitor and provide security coverage at the Norwalk/Santa Fe Springs Metrolink Station, to monitor commuter, employee and city vehicle parking areas.
a. Deployment: Fixed Post – AIS Security Guards shall
provide coverage at entrance to the Parking Structure, 2nd level of Parking Structure, and the Pedestrian Gate to yard. b. Roving Team: AIS Security Guards shall conduct on-going patrol of the entire Norwalk/Santa Fe Springs Metrolink Station (Parking Lots for commuters and employees).
c. AIS Security Guards shall prepare and submit incident reports and daily logs.
d. AIS Security Guards shall be given additional assignments at the discretion of Norwalk Staff.
4 Fixed Post and
On-going Patrol
AIS Security Guards shall have presence onboard the City’s fixed- route buses as-needed and on a periodic basis.
a. AIS Security Guards shall patrol Norwalk Transit System (NTS) service areas and maintain visibility with patrons and bus operators.
b. AIS Security Guards shall prepare and submit incident reports and daily logs as required.
c. AIS Security Guards shall provide foot patrol at NTS designated high activity bus stops.
4 As Needed and
Periodic Basis
AIS Security Guards shall serve as Transit Ambassadors to support riders and safety, connect riders to resources and report incidents. 4 As Required AIS Security Guards shall provide a positive and enforcement presence to deter negative activity and to promote safety at City facilities and special events.
All At All Times
AIS Security Guards shall monitor, observe, and report illegal activities, suspicious activities, and provide assistance to the Norwalk Public Safety Department, residents, and City staff. 2 At All Times
AIS Security Guards shall visually inspect and observe outdoor designated checkpoints at regular intervals to maintain adequate security coverage at City facilities and special events.
All At All Times
AIS Security Guards shall contact the City of Norwalk Public Safety Department or LA County Sheriff’s Department when necessary upon observance of suspicious behavior or criminal activity.
All Upon
Observance
16 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
AIS Security Guards shall submit daily activity reports within six (6) hours of prior security shift, noting any security incidents, suspicious activities, or calls to the Norwalk Public Safety Department.
All
Within Six (6)
Hours After
Prior Shift
AIS Security Guards shall provide services including, but not limited to: patrolling areas by foot, bicycle or street-legal cart; monitoring and responding to security issues, and performing the post orders and pass down duties.
All At All Times
Overview of Supervisor Duties To Be Provided
Duty Departments Frequency
AIS Supervisors shall ensure that AIS provides an approved security guard for any late, absent or dismissed security guards. All Upon Absentee or Dismissal
AIS Supervisors shall act as the liaison between City and AIS regarding all issues pertaining to security guard and performance. All At All Times AIS Supervisors shall act as the liaison between City and contracted guards in regards to check-in, duties, breaks, rotating staff, etc.
All At All Times
AIS Supervisor shall be available whenever guard shifts are being performed, including holidays, by telephone to respond to any issues that may arise as specified herein and respond to any such inquiries in a timely manner while implementing appropriate resolution actions.
All As Required
SUMMARY OF SECURITY COMPANY SCOPE OF WORK – CONFIDENTIAL Overview of Security Company Services To Be Provided
General Services Ack
AIS shall maintain direct communication with stakeholders such as lead oversight department. ✓ AIS shall share contact information such as a work-cell phone or radio. ✓ Uniforms Ack
AIS shall furnish and replace uniforms and identifying apparel items as needed at its own cost to staff assigned to the contract as follows:
1. Clean and well-maintained matching soft uniforms for each event security guard including but not limited to:
a. Jacket;
b. Shirt;
c. Pants.
d. Shoes;
e. Raingear (as-needed basis for inclement weather);
f. Personal Protective Equipment (disposable face mask, hand sanitizer, etc.)
2. Appropriate identification badges, patches, or screen prints easily visible to City Staff and all visiting patrons.
3. Sufficient quantity of each item above to allow each security guard to have an appropriate number of change outs: shirts and pants on aper shift basis; shoes on an as- needed basis.
✓
17 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
4. Ensure that all uniforms are clean and well pressed and always look professional.
Uniforms with tears and excessive wear and/or color fading shall not be acceptable and must be replaced by AIS.
5. Security guards are not to substitute any of the above uniform articles.
6. Any security guard who reports to their assigned post and does not have the appropriate uniform must be immediately (within 1 hour) replaced with a guard that has the appropriate uniform.
Equipment Ack
AIS shall furnish and replace required equipment as needed at its own cost to staff assigned to the contract as follows:
1. Cell phones or radios to facilitate on-site communication between guards, supervisor, City staff and Norwalk Public Safety personnel.
2. Transportation car, golf cart, and/or electric vehicle (optional): Transportation vehicle will be used predominantly for security guards to patrol the area more efficiently and may be used to transport goods and/or people for urgent or sensitive matters at city events.
✓
Reports Ack
AIS shall ensure submission of activity reports from the prior security shift within six (6) hours, in the method required, and on the forms required by the City. ✓ AIS shall ensure all reports include any pertinent information or backup documentation with the reports, including date, time, persons (if applicable) involved, location, etc. ✓ General: AIS shall ensure reports shall be reported immediately, verbally and in writing as soon as practically possible taking safety into consideration; especially concerning issues that may require immediate action to avoid potential escalation. If possible, AIS shall ensure the guards take photos of the observation or interaction and attach to email, text, and written reports. ✓
Safety, Injury, or Damage: AIS shall ensure guards are documenting any impending, occurring, or potential hazards, incidents, or accidents that have harmed, are harming, or could likely harm persons, animals, plants, property, environment, or the like. ✓
Public Nuisances: AIS shall ensure guards are making observations of any public nuisances. ✓ Work Performance Delays: AIS shall ensure guards are reporting anything that is or could potentially delay or prevent work from being performed within the designated times and locations.
✓
Follow up Activities: AIS shall ensure guards are documenting on all the action items listed above, which may have been verbally reported, but a written report was not possible at the time; and all action items as required by the City Representative. ✓
Legal & Best Practice Requirements Ack
AIS shall be self-informed, abide by, and comply with all, current and applicable, local, county, state, federal and other legal requirements and best practices at all times. ✓ AIS shall not cause, allow to be caused, or permit the continuance of any violation of any legal requirements or best management practices. ✓
AIS shall be responsible and bear all associated costs should any work be performed in contrary to any laws, ordinances, codes, rules, or regulations. ✓ AIS shall provide all labor, supervision, materials, tools, supplies, equipment and the like required to perform services as specified herein at its own expense. ✓ 18 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
AIS shall perform and comply with all work per these specifications, according to all applicable and acceptable industry standards, of the highest quality commensurate with the required service. ✓ AIS shall comply with and be fully responsible at all times for being up-to-date regarding all applicable legal requirements in accordance with the attached specifications. ✓ Preliminary Security Company Service Suggestions - Confidential Suggestions Explanation Impact
Quarterly Post Order
Meetings
AIS conducts quarterly post-order reviews to
ensure that security measures remain current
and aligned with our client's objectives and
expectations.
Continuous Improvements to
Security Services at Client's
Facilities & Sites
As-needed Spin-Off
Meeting
AIS will conduct as-needed spin-off meeting
to address any challenges, and realign team
objectives as necessary. These meetings
facilitates effective communication and
collaboration ensuring our Client remain
informed and engaged.
Improved Project Alignment
and Team Cohesion
Transit Ambassador
Program Enhancement
AIS shall provide de-escalation and mental
health first aid training to effectively
manage challenging situations, support
individuals in crisis, and ensure the safety
and comfort of all riders. This training will
also include multilingual support or
resources tailored for high-need areas,
aligning with AIS’s commitment to
delivering respectful, inclusive, and high-
quality customer service to all transit users.
Promotes Professional and
Empathetic Presence and
Improving Rider Experience
Special Event
Preparation
AIS will conduct event-specific briefings
and walkthroughs prior to each event to
ensure that all required staffing levels and
equipment needs are met before the event
begins.
Improves Operational
Readiness and Enhanced
Event Safety
19 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
PROPOSED TRANSITION PLAN – CONFIDENTIAL
AIS understands the necessity of providing a smooth and successful transition with the least amount of disruption to the day-to-day operations of your service location(s). We take pride in our implementation process which enables AIS to maintain a 100% success rate of commencing security services on or before the target transition date across all of our service contracts.
AIS is proposing the following assigned Transition Project Manager and tailored Transition Plan designed specifically for your security service contract:
Transition Project Manager –
Mr. Bryan Colindres | Executive of Operations & Training | Available 24/7/365
Upon contract award, AIS’ Transition Project Manager will immediately initiate the following:
Finalize the target transition date for the commencement of security services Finalize the proposed staffing plan with qualification and compliance requirements Assign a dedicated Recruiter to begin vetting and hiring potential candidates Conduct a comprehensive internal review of qualified security staffing available for deployment on the target transition date
Reach out to the incumbent security provider, if any, to retain former security staff based on recommendations and preference of the client
Reach out to the client to schedule comprehensive walk-throughs & threat assessments with on-site personnel
Assign a dedicated Operations Administration & Support specialist to assist in the next stages of the transition
Upon conducting site assessments , AIS’ Operations Administration & Support Team will provide the following:
Finalize post orders, operational procedures, and notification protocols for each service location
Create necessary contract-specific quality control protocols , including setup of any guard touring checkpoint and automatic reporting systems Assign and distribute Company-provided equipment necessary for service execution Brief and train Operations support staff, including Dispatchers, Quality Assurance specialists, Field Training personnel, and Field Supervisors Maintain constant communication with the client regarding progress, expectations, and commencement
As the target transition date approaches, AIS’ Transition Team will prepare the following final steps:
Conduct final review of transition readiness, including projected staffing Brief and train assigned security staff on post orders, responsibilities, expectations, and ancillary site-specific information
Provide client with login credentials to and training for AIS quality control systems Transition & Staffing Plan
CONFIDENTIAL
Section 3A
STEP
2 STEP
3 STEP
1 20
AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. Introduce client to assigned Operations Management & Supervision team in preparation for hand-off
Deploy Operations Management & Supervision resources in advance of service launch
Following the successful launch of security service on the target transition date, AIS’ Operations Team will:
Monitor service performance through Operations technology platforms (patrol checkpoints, reporting, GPS tracking, etc.)
Conduct routine and random on-site Field Supervisor post inspections to ensure compliance with contract requirements and client expectations Conduct random remote quality assurance audits to ensure proper quality control Forecast, identify, and address deficiencies to proactively address developing issues Review post orders, operational procedures, and notification protocols on a routine basis to ensure changes and updates are captured and implemented Provide availability with Operations Management & Communications Center on a 24/7/365 basis
ASSIGNED OPERATIONS MANAGEMENT & SUPERVISION TEAM - CONFIDENTIAL AIS strongly believes that effective management and supervision is the key determining factor for the success of a security service program. Accordingly, we have heavily invested in our internal quality control technology platforms to provide the necessary resources and data to accurately forecast developing issues, address incidents as they occur, and guarantee security service metrics are met. Our internal Operations Support teams are constantly monitoring live attendance trackers, reviewing submitted reports, and auditing assigned security staff to collect the information needed for the efficient allocation of oversight resources .
With the availability of such powerful monitoring tools in hand, AIS has pioneered operational procedures, protocols, and controls for the purposes of seamlessly integrating back-end administrative resources with front-line in-field assets to allow for a proactive approach to quality assurance.
Ultimately, the Management and Supervision Teams are the final elements responsible for maintaining AIS’ high service standards. AIS is therefore proposing the following assigned Account Project Manager and supporting Supervision Team for your security service contract:
Account Project Manager –
Mr. Deandre Gregory | Regional Operations Manager | Available 24/7/365 Supervision Team Lead –
Mr. William “Bill” Finlan | Regional Operations Supervisor | Available Thurs - Mon Supervision Team –
Regional Field Supervision Team | Available 24/7/365
AIS’ assigned Field Supervision Team would be tasked with ensuring the proper service quality and performance provided by our professional Security Officers. Each of our Supervisors are trained on post inspection protocols, internal disciplinary techniques, and risk assessment & mitigation. Reports* generated from routine, random, and assigned inspections are then directly reviewed by the supervising Operations Manager for further evaluation and accountability. AIS Security Officers know and expect to be closely & routinely monitored resulting in our security staff having greater consistency in alertness, timeliness, and general performance. Our Support and Oversight teams are the integral factor in our ability to guarantee that our Security Officers are well-trained and well-prepared to provide services worthy of AIS’ reputation.
*Please refer to Sample Forms & Reports in the Additional Information section for further details of forms and reports provided to the City upon request.
STEP
4 STEP
3 21
AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
PROPOSED STAFFING PLAN - CONFIDENTIAL
AIS’ proposed staffing plan is based on the specifications set forth in the provided Scope of Work. We have tailored our plan to balance a stable roster of qualified security staff to properly fulfill all required duties against the cost efficiency gained by limiting excess security staff incurring undue costs. Our proposal accounts for the necessity for backup officers with prior knowledge, experience, and qualifications needed to maintain consistent staffing and fulfill emergency service requests.
AIS confirms our ability to provide the security staffing requirements set forth in Scope of Work (Addendum No. 1 & 2) , summarized below. Additionally, AIS provides our proposed work schedule, number of security staff needed, and ability to provide additional security coverage, for your consideration, also summarized below.
Proposed Staffing Plan Summary - Confidential
Service Location Position SoW HPW* Total Staff**
Norwalk Arts and Sports
Complex (NASC) Unarmed Guard ~44 1
California Youth Authority
(CYA)
Unarmed Security Guard
with Vehicles 154 2
*Average Scope of Work Hours Per Week (SoW HPW) based on what was provided in Addendum No. 2. **Employee positions will be staffed at multiple service locations to ensure full-time coverage and stabilize the locations’ staffing needs.
AIS fully understands the scope of work and Addendum No. 2, including the staffing requirements at certain City facilities, and acknowledges that the schedule defined in the RFP is subject to change based on conditions and operational demands.
ADDITIONAL SECURITY SERVICES & STAFFING - CONFIDENTIAL
As part of AIS’ quality assurance guarantee for our clients, we spend considerable additional resources to recruit, certify, train, and familiarize roving security professionals who are pre-qualified for and fully knowledgeable of every service location in their operational area of responsibility. This mobile rover team of security officers falls outside of the proposed staffing plan but can still be assigned to your service locations in internal emergency staffing scenarios. Alternatively, in situations where additional temporary, on-call, or special event security service needs arise, AIS will be fully equipped to handle last-minute service requests, even with less than 48-hours prior notice.
To ensure uninterrupted service, AIS maintains a dedicated pool of trained, licensed, and experienced officers who can be deployed immediately to cover any call-offs, scheduling changes or additional requests, or unforeseen absences. This additional staffing reinforces our commitment to providing seamless security operations for the City.
Emergency Staff Coverage - Confidential
Position Emergency Staff Available
Unarmed Security Guard 15
Armed Security Guard 15
*Minimum shift length for emergency coverage is 4 hours & coverage provided with less than 48-hours prior notice will be billed at the OT billing rate provided in the Cost Proposal section of this Proposal.
22 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
SUBCONTRACTOR UTILIZATION - CONFIDENTIAL
Absolute International Security, Inc. will not be utilizing any subcontractor(s) to fulfill the City-Wide Security Services required for this contract.
AIS is an WBE, MBE, DBE -certified private security services provider and therefore fulfills public entity diversification & inclusion economic opportunity mandates without the need for cooperation with additional small & diverse businesses. Additionally, AIS is fully capable of providing the security services required by the Scope of Work and therefore will not be proposing the utilization of subcontracting services at this time.
Subcontractor Utilization
CONFIDENTIAL
Section 3B
23 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
APPROACH TO CUSTOMER SERVICE – CONFIDENTIAL
Our ability to fulfill a contract successfully is mainly attributed to quality performance from our front-line security guards. In an ideal scenario, AIS’ Operations Management Team, administrative support staff, and field-based supervisory personnel operate in the background to ensure the smooth delivery of consistent quality front-facing security services. However, in a scenario where an issue escalation is needed, our Integrated Project Management Team (IPMT) steps in to provide proactive, actionable resolutions and timelines to directly address any client concerns with a maximum response time of twelve (12) hours.
ADDRESSING CLIENT CONCERNS – CONFIDENTIAL
Incident Response – AIS’ 24/7/365 Communications Center is staffed with professionally trained Dispatchers who are equipped to coordinate responses in reaction to developing emergency situations. All assigned security staff will be trained to document and report any issues or concerns to AIS Communications Center immediately upon discovery. Any reported issue/concern is then also immediately evaluated by the Dispatcher on duty and escalated to the Account Project Manager, as necessary. Reports that meet the threshold for client notification as it pertains to the safety or security of their personnel, equipment, or facility would be provided immediately; if urgently required, or within a maximum of one (1) business day . AIS’s IPMT would also work closely with the Client to develop additional notification protocols to be approved and finalized to ensure client satisfaction.
Complaint Management – All AIS clients have direct email and telephonic access to our Operations Management Team with 24/7/365 availability . Any issue raised by a Client is reviewed by an Operations Manager and the offending action is appropriately addressed and rectified swiftly. As part of the remedial process, AIS Operations Administration will create a Corrective Action Plan (CAP) for client approval. A CAP will contain actionable steps, a corrective timeline, and milestone-based progress tracking . The finalized CAP will then be assigned to the Account Project Manager for administration. If appropriate, security personnel will be subject to AIS’ internal progressive disciplinary procedures to provide ample opportunities for improvement up to the standards expected by AIS and by our Clients.
Response Time – AIS’ Communications Center as well as the Account Project Manager and other assigned Operations Managers will be available 24/7/365 to the Client. Having both our first- and second-line response available to the Client at any time ensures that all issues, no matter how critical, can always be resolved immediately. Additionally, AIS Field Supervision is also deployed 24/7/365 and can be tasked out to provide additional in-the-field physical security presence & oversight at a moment’s notice . When it comes to formal, written documentation, AIS Operations Administration can prepare a draft of a CAP within one (1) business day for Client approval.
Client Relations
CONFIDENTIAL
Section 3C
24 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
DAY-TO-DAY INFORMATION & COMMUNICATIONS MATRIX – CONFIDENTIAL AIS’ internal Communications Center operates as an information hub that quickly and efficiently links our eyes & ears in the field, our patrolling oversight, and our decision-making authorities to shorten our response time in critical moments.
EMERGENCY PROCEDURE & RESPONSE PROTOCOLS – CONFIDENTIAL AIS maintains standardized procedure & response protocols to a multitude of emergency scenarios. Our security personnel are well trained to effectively respond to critical incidents in a coordinated manner to minimize risk and ensure general safety . The emergency protocols are regularly reviewed and updated as necessary to align with industry standards and can be additionally customized to meet the specific needs of the Client and their site. This approach allows our response to be both standardized and tailored at the same time. Assigned AIS security personnel complete training on how to act as an effective emergency responder as part of their orientation program as well as during follow-up site-specific trainings and re-trainings.
*Please refer to sample emergency procedure & response document(s) in Additional Information section for details on the procedure & response AIS has outlined.
Active Shooter
Alarms & Alerts
Armed & Unarmed Robberies
Arson
Assault
Blackouts & Loss of Utilities
Bomb Threats & Terrorist Activities
Chemical Spills & Exposures
Earthquake
Flooding
Lockdown
Mandatory Evacuation
Medical Crisis
Psychiatric Crisis
Riots
Severe Weather
Vehicle-Related Accidents
Workplace Violence
Wildfire
Covered Emergency Types
25 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
Modern-day Security Guards have continuously evolving roles and responsibilities. They are regularly asked to perform duties that vary drastically from community ambassadors to directing traffic to loss prevention.
Accordingly, well-vetted, well-trained, and well-placed security guards are our most valuable asset . They are a physical representation of AIS, and in most instances, of the client as well. Therefore, we implement a comprehensive hiring, onboarding, orientation, and training process to ensure our security guards are worthy of wearing the badge and uniform.
RECRUITING METHODOLOGY – CONFIDENTIAL
Applicant Tracking System - AIS utilizes an Applicant Tracking System (ATS) to efficiently screen, onboard, and hire security personnel. Our ATS allows us to manage multiple job posting services (i.e.
Indeed, ZipRecruiter, Google, and LinkedIn) through a centralized location, thereby reducing redundancy and creating a more streamlined experience for our prospective employees. Depending on the complexity of the hiring criteria for the position, qualified candidates can expect to complete the hiring process within 1 – 3 days of application submittal . AIS’ heavy investments into our recruiting capabilities demonstrates our understanding that Clients rely on our ability to strike a key balance between hiring & staffing expeditiously and the quality of security personnel demonstrated upon placement.
Recruiting Sources – AIS recruits through several diversified sources including, but not limited to, advertisements, search engine optimization (SEO), social media, job posting services, employment agencies, job fairs, and training school graduations. We are able to simultaneously pursue multiple avenues of recruitment and have successfully hired security guards through Los Angeles Economic & Workforce Development’s WorkSource Centers, California Employment Development Department’s (EDD) service locations, Los Angeles County’s Department of Education, Pacific Asian Consortium in Employment (PACE), Work for Warriors Veteran’s Staffing, and EdNet Career Institute. Additionally, AIS hosts internally organized job fairs at centralized high service density locations to further encourage applicant turnout.
Diversity – AIS believes diversity is a core advantage when it comes to interactions between security personnel and the general public. In our experience, a security guard’s ability to relate to, empathize with, effectively communicate is a paramount skill that fulfills a critical aspect of all security assignments from community ambassador to emergency response.
Remote & Difficult Locations – AIS has extensive experience with hiring for disperse, remote locations.
We have successfully implemented service plans with less than 24-hours turnaround that required recruiting security personnel for service locations 1) impacted by disasters without functioning infrastructure ; 2) in deserted, off-road areas with no physical address; 2) across the expansive San Bernardino & Kern Counties; and even 3) on the California-Arizona border. Additionally, AIS has successfully recruited for and staffed large quantities of security personnel for clients like LA Department of Water & Power who have critical infrastructure positioned away from major population centers as well as for LA County Internal Services Department under the Disaster/Emergency Services Master Agreement (DESMA) for the 2025 LA Wildfires.
Recruiting & Training Plan
CONFIDENTIAL
Section 3D
26 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
APPLICANT SCREENING PROCESS – CONFIDENTIAL
All candidates are required to submit to and comply with the below screening process . Candidates who refuse to undergo any aspect of the process are immediately disqualified from consideration for employment with AIS. AIS is an equal opportunity employer (EEO) and makes employment decisions on the basis of merit in compliance with all applicable laws and regulations.
Background Checks & Screening Categories
Screening Category Description Frequency
Resume Check Verify that the candidate’s qualifications meet the requirements of the position.
All
Candidates
Application Check
Verify that the candidate’s initial application is complete, accurate, and consistent with other submitted information & documents.
All
Candidates
References Check Contact candidate references to verify work experience and character quality.
All
Candidates
Document Submittal Collect all employment & security-relevant documents including identification, licenses, permits, trainings, and certifications.
All
Candidates
Identification Check
Verify identity and work eligibility through physical presentation of Social Security Card and valid State or Federal Issued Photo Identification Card.
All
Candidates
Background Check
Live Scan – Submit candidate fingerprints to Department of Justice and Federal Bureau of Investigation for criminal background check.
Checkr – Submit candidate social security number &
identification for nation-wide county-by-county criminal background check.
All
Candidates
Megan’s Law Submit candidate to Megan’s Law Sex Offender’s Registry for sex offense criminal background check.
All
Candidates
E-Verify Verify identification documents, licenses, permits, trainings, and certifications are up-to-date, current, and valid.
All
Candidates
Drug Test Concentra – Submit candidate to 4-Panel (or DoT Required 5- Panel) Standard Drug Test.
Per
Contract
Motor Vehicle
Record
Submit candidate to DMV and Auto Insurance Carrier for 10- year history of moving violations and vehicle-related offense background check.
Driving
Positions
Weapons Inspection Verify weapon ownership, records, and registration per BSIS requirements and eligibility per contract requirements.
Armed
Positions
Recruiting
Screening Interview
Conduct initial screening interview to verify resume &
application information, to assess basic qualifications & skills through aptitude tests (written assessments, case studies, and role-playing response to scenarios), and to perform a preliminary character assessment (psychometric test to evaluate personality, skills, and motivation).
All
Candidates
Hiring Manager
Interview
Conduct a secondary interview to determine the best candidate for the position including demonstration of specific qualities for the position & fit for the Company (culture, values, and mission).
All
Candidates
Client Interview Conduct a tertiary interview with the Client Point of Contact for final verification and authorization.
Per Client
Request
27 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
APPLICANT MINIMUM REQUIREMENTS – CONFIDENTIAL
AIS places strong emphasis on selecting qualified, professional, and experienced personnel to ensure the highest standard of service delivery. AIS shall set forth the following minimum qualifications and standards for recruiting Security Guard(s) and Supervisor(s) in alignment with the expectations outlined in the City of Norwalk RFP. These requirements ensure that personnel assigned to the contract possess the necessary experience, professionalism, and leadership capabilities to effectively perform security operations and uphold the City’s standards.
SECURITY GUARD(S) MINIMUM REQUIREMENTS
Age 18+ for unarmed positions
Experience At least twelve (12) months prior work experience as registered security guard.
Licensing &
Certification
Valid State of California Guard Card
Valid California Driver’s License
Skills & Knowledge
Must have knowledge of laws and legal authority.
Must abide by all applicable California Bureau of Security and Investigative Services Requirements
Must abide by all requirements and all applicable legal requirements.
Must be proficient in English & Spanish.
Requirements
Must wear the appropriate uniform at all times while performing duties. Must be able to interact professionally with police, first responders, and clients.
SUPERVISOR(S) MINIMUM REQUIREMENTS
Age 21+ for supervisor positions
Experience
At least twelve (12) months prior work experience as registered security guard.
2+ years prior Security, Law Enforcement, or Military Experience 1 year of Supervisory experience
Licensing &
Certification
Valid State of California Guard Card
Valid Class “C” California Driver’s License
Current and valid CPR/First Aid/AED Certifications
Skills & Knowledge
Must have training and supervisory experience commensurate. Must have knowledge of laws and legal authority.
Must abide by all applicable California Bureau of Security and Investigative Services Requirements
Must abide by all requirements and all applicable legal requirements.
Requirements
Must wear the appropriate uniform at all times while performing duties. Must be able to interact professionally with police, first responders, and clients.
ORIENTATION TRAINING – CONFIDENTIAL
AIS has developed a standard orientation program to ensure that all security personnel are well-trained and well-prepared for their position prior to placement at a Client’s service location. As part of the transition and implementation plan, AIS additionally tailors the orientation curriculum to provide training customized to a Client’s scope of work.
28 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
Employees’ attendance, performance, and suitability are objectively evaluated during the program and a final evaluation will be submitted prior to the assignment of any employee to a Client’s contract. Employees are subject to the regular progressive disciplinary process during their participation in the program and may be subject to separation as the result of subpar final evaluations.
Standard Orientation Training Program
Training Topic Description
Company
Information
General Company information and Employee Handbook Policies & Procedures, including Dress & Appearance, Confidentiality, and Standards of Professional Conduct.
Attendance &
Timekeeping
Punctuality and Attendance policy, Leave of Absence and Other Time Off policy, Utilization of Timekeeping Technology, Meal & Rest Breaks, Attendance Reconciliation and Verification.
Drug-Free
Workplace
AIS’ policy is to maintain a Drug-Free Workplace and prohibit the unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance.
General Security
Duties
Scheduling; AIS Communications Center; Expectations of Post Inspections, Remote Audits, and Field Supervision; Patrol Tours & Detex; Activity Reports; Incident Reports; Visual Deterrence; Crime Prevention; Observe & Report.
Post-Specific
Duties (Post
Orders)
Post Orders, which may include Access Control; CCTV Monitoring; Utilization of Client Systems and Equipment; Custody of Keys, Codes, and Access Cards; Patrol Routes and Timeframes; Client Communication; and Post-Specific Security Duties.
Officer Safety General Safety Protocols, Situational Awareness, Working with a Partner, Risk Mitigation.
Emergency
Protocol Emergency Response Protocols to Man-Made and Natural Emergency Scenarios.
Observation &
Documentation Observation versus Intervention Protocols, Report Writing, Clarity and Legibility.
Communication
and Public
Interactions
Customer Service, Security “Ambassador”, Interpersonal Communication, Directing the Public, Crowd Control.
De-Escalation &
Conflict
Resolution
Dealing with Difficult Individuals, Dealing with Aggressive Individuals, Dealing with Transients & Homeless.
Use of Force &
Powers to Arrest
Conditions for Use of Force, Use of Minimum Force Necessary, Lawful Restraint Techniques, Crime Prevention & Response, Legal Powers and Limitations.
Workplace
Violence SB553 Workplace Violence Prevention Plan.
Anti-Sexual
Harassment
California Government Code 12950.1 Sexual Harassment and Abusive Conduct Prevention.
First Aid & CPR First Aid, CPR, and AED Certification – As Needed.
Baton & OC
Pepper Spray Baton and Chemical Agent (OC Pepper Spray) Certification – As Needed.
Armed Armed Positions – Weapons Safety & Armed Security Officer Training.
Driving Driving Positions – Motor Vehicle Safety & Operation, AIS Driving Policy, AIS Dashcam & Incident Recording Policy.
29 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
CONTINUING EDUCATION – CONFIDENTIAL
AIS recognizes the importance of continuous training refreshers to sharpen perishable skills and remain in compliance with state-mandated training and re-certification requirements. Our continuing education opportunities allow for our security guards to both maintain quality service to our Clients as well as increasing their skills and capabilities in advancement of their own careers.
Continuing Education & Perishable Skills Training
Training Topic Description
Post Order
Refresher
Trainings
Routine in-field and remote refresher training on Post Orders, including general security duties, specific post duties, and use of force.
General Annual
Refresher
Training
Annual in-field or remote refresher training on non-post specific Training Topics.
BSIS 16 + 16
Two separate 16-hour training modules (totaling 32 hours) for BSIS Guard Card.
First 16 hours completed within 30 days of employment. Second 16 hours completed within 6 months of employment.
Re-Certification
Trainings
First Aid & CPR, Baton, Chemical Agent (OC Pepper Spray), and Firearms Training for maintaining valid certifications.
Anti-Sexual
Harassment Sexual Harassment and Abusive Conduct Prevention every 2 years.
IN-HOUSE TRAINING CENTER – CONFIDENTIAL
AIS operates a fully in-house BSIS and BPPE Licensed Training Center . This makes our Training Facility one of only 200 vocational schools in California approved by the Department of Consumer Affairs’ Bureau of Private Post-Secondary Education (BPPE) for providing vocational education and career opportunities to students. BPPE authorized schools operate with strict guidelines for training instructor credentials, class curriculums, and enrolled student job placements . The success of our Training Center has allowed AIS to maintain its license without fail through BPPE’s rigorous annual audit process.
*Please refer to AIS’ Training Facility Licenses on the following page for additional information.
30 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
AIS FIREARMS TRAINING LICENSE
AIS BATON TRAINING LICENSE
*Training Center BPPE License and Training Instructor Certifications available upon Client request.
TRAINING INSTRUCTOR QUALIFICATIONS – CONFIDENTIAL
Mr. Bryan Colindres, Executive of Operations and Training, is responsible for the oversight of AIS’s Training Center, maintenance of the Training Center’s licenses, certifications, and funding resources, and development of Training curriculums, procedures, and student experience. He has previously been employed by Orange Unified School District as a Criminal Justice Instructor and Los Angeles World Airports Police Department & Los Angeles Police Department as a FTO (Field Training Officer). His training experience includes the Commission of Peace Officer Standards and Training (P.O.S.T.) Courses and Active Shooter Emergency Response Training certified by the LSU NCBRT & Department of Justice, as well as Guard Card, Baton, Pepper Spray, CPR, and Exposed Weapon Permits certified by BSIS.
31 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
TRAINING SERVICES PROVIDED – CONFIDENTIAL
AIS offers training services to employed security guards as well as to those who are considering a career in security service. Additionally, AIS provides its Training as a standalone service option , for government agencies or private entities who are looking to train and license their own security team or employees . AIS facilities and curriculums would support Clients with classroom, in-field, or remote training options, depending on the topics covered.
AIS is currently offering BPPE & BSIS Training Classes on the following subjects:
BPPE & BSIS Approved Training Modules
Topic Hour(s)
Guard Card Program – 40 Hour 40
Guard Card Program – 8 Hour 8
Guard Card 16 + 16 Program 32
Guard Card Refresher 8
128 Hour Advanced Training (Combined Modules) 128
Exposed Firearm Permit 16
Exposed Firearm Permit Refresher 8
Baton Permit 8
Chemical Agent (OC Pepper Spray) 4
First Aid / CPR / AED 4
Traffic Control 4
Taser (AXON) Certification 8
Powers to Arrest (Module A – D) 4
Weapons of Mass Destruction 4
Loss Prevention 4
Arrest & Control Techniques 4
De-Escalation of Force 4
Use of Force 4
Security & Safety Training 4
Emergency Protocols Training 4
C-TPAT Inspection Compliance Training 4
CAL-OSHA Regulation 4
Professional Security Consultation TBD
* Clients are allowed and encouraged to observe training classes upon request.
32 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
ELECTRONICALLY EMPLOYED CHECK-IN & CHECK-OUT SYSTEM – CONFIDENTIAL AIS utilizes a guard touring software to keep track of work schedules and check in/out times. Guards can clock-in from their personal or site phone and our attendance department will verify the guards’ time and location when reviewing timesheets. AIS implements a geofence which will only allow the guard to clock in when the guard is inside the designated geofence. Spot coverage allows clients to easily see the differences between scheduled vs. worked hours. Upon request, AIS can provide a work tablet for each site for employees to clock-in without using a GPS-enabled device.
LIGHTHOUSE – CONFIDENTIAL
AIS uses a mobile, web-based guard touring software solution called Lighthouse. Lighthouse is specifically designed for security companies that want real time oversight at their sites. This program will allow the client to see real-time reports, GPS, and incident reports. Our guards are instructed to write hourly activity reports using a mobile phone that is provided by AIS. One key feature that we use is the scanning of NFC checkpoints. These checkpoints can be placed at an area of importance which will physically force the guard to scan this checkpoint on a needed basis. Once scanned, the phone can provide a follow-up prompt of the client’s choosing. This can be a reminder to the guards to shut any open doors, or to make sure certain places are secure and locked. Lighthouse can be accessed through any mobile device. This includes tablets, phones, and computers. The client can monitor the guard’s live GPS location which updates every few minutes.
NFC Checkpoints marked in green
This can give peace of mind to the client knowing that the guard is on site and patrolling. Reporting an incident through Lighthouse is very easy. The report will allow the guard to post any pictures of the incident, to write a detailed report of the incident and to follow-up on every post incident procedure as well. We have a dedicated department that oversees the Lighthouse report to ensure every guard is doing an hourly activity report or a patrol. If a guard misses a scheduled patrol, a notification will be sent to our 24-hour dispatch center, and they will contact the guard to remind them to do their patrol. Overall, Lighthouse is a great tool that we use to monitor and supervise the guards.
Quality Assurance & Technology
CONFIDENTIAL
Section 3E
33 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
Example of Report
In the tasks page, Users will be able to see hourly activity reports. User can see the Report type, date, who reported it, and the account name.
Live Time GPS Tracking
Lighthouse is a mobile workface management software for Security. Lighthouse is designed to meet the needs of security service providers by offering tools for real-time monitoring, incident reporting, guard tour management, and overall operational efficiency. The system utilizes cloud-based technology to enable remote access, data analysis, and reporting. Lighthouse features include GPS tracking for security patrols, scheduling and workforce management, incident and activity reporting, and client portal access. 34 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
Lighthouse: Map
The Maps view in Lighthouse Web is a powerful tool for monitoring service hours, activities, and employees. This view is the default view when you access Lighthouse Web. The activity displayed on the map refreshes on a continual 30-minute rotation. From Maps you can view locations and areas/signals and complete the following actions:
Search for employees logged into Lighthouse.
Find specific locations Lighthouse: Searching for a Location on the Maps View. Display current and previous time period activity Lighthouse.
Checkpoint Scan Logs
Users can see in live time which points the guard has scanned. This list will help visualize the route the guard is patrolling. Quick summary of scans without needing to open the full report. 35 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
Incident Reports
Users can see live time incident
reports as they’re reported.
Clients are able to view this
screen from any mobile device,
upon request.
Able to provide pictures and
narratives for clear reporting.
Provides a clear and consistent
timeline of incidents.
INDUSTRY-SPECIFIC WORK-FLOW AND EMPLOYEE MANAGEMENT PLATFORM –
CONFIDENTIAL
AIS uses Teams, a powerful, holistic, industry-specific work-flow and employee management system to augment every facet of our business. With Teams running in the background, we can focus on providing you the best possible service through efficient processes, quality work, powerful work scheduling features and convenient customer tools.
Teams utilizes smart integration to connect our Company’s Operations, Quality Assurance, Compliance, Recruiting, Human Resources, and Financial components to maximize our efficiency and streamline our processes from back-office administration to our field-based workforce, where it matters to you the most.
Teams’ cloud-based web and mobile solutions were specifically built for security contractors, which means that our technology platform is tailored to the services we provide and the quality you expect.
The following are some samples of Teams software that provide value to you:
Convenient Tools – Access the information you want through Teams’ online customer self-service portal or on the mobile app, available anytime, anywhere you want. View invoices with totals, employee names and shift info. in your inbox or portal. Access employee roster, compliance, and scheduling reports online or review schedules on your mobile device.
Communicate directly with us on work requests, invoice questions or other issues.
Powerful Scheduling Features – We confirm the right people are working at the right site at the right time. Access your site’s employee schedules online or on mobile and review complete employee rosters online.
Real-time attendance monitoring allows us to respond to attendance issues quickly with customized alerts.
Pin-point emps. with GPS location, biometrics, voice verification and caller ID features. Fill open shifts and assign additional staff with on-the-go scheduling. Track compliance and certification requirements to ensure we always send an officer who meets the post requirements for your site.
36 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
Quality Work Guaranteed – We’ll prove we’re meeting our high standards and our contractual commitments to you.
Customized Checkpoint lists are used to perform site inspections and review job posts, officers, and your satisfaction.
Access Checkpoint results through our web and mobile self-service portal or complete a Checkpoint yourself.
Notify deficiencies or incidents immediately to review and correct in a timely manner. Officers are able to confirm and review their schedules and view their daily post checklists when arriving on-site.
Increase confidence and accountability by empowering our employees through open, accessible communication.
Efficiency Through Integration – Integrated Operations and Financial components deliver timely, complete, and accurate information, and drives transparency and accountability from our office to yours. Fewer manual processes and less data entry helps us manage our time effectively. Thorough customer information is tied to jobs, billing and other operational factors. Lower overhead keeps our prices competitive.
Maintain customized, accurate and timely billing for your site through integrated and automated processes.
Recruiting integrations allows us to interview, screen, hire, and place Officers at your site with minimal turnaround time.
Fully inter-departmental integrated information flow enables us to factor in all variables to always find the most qualified and best fit Officer to place at your site, reducing turnover and increasing stability.
Guard Touring - Teams is an incredibly effective way to ensure that security officers are performing their duties efficiently and effectively by providing an array of features for both clients and security officers that make it a great tool to monitor, track, and ensure the safety of a property. Our Operations team will have access to real-time monitoring of officer activities and can even set up customized alerts and notifications base on certain conditional triggers. The software also provides in-depth reports and analytics that allow us to track performance and make determinations if the officer is truly the best fit for the site. Security officers can stay organized and efficient by having access to the most important documents needed to do their job such as post orders, incident reports, and checklists.
AIS has partnered with Teams to dramatically increase the efficiencies of our workflow and management processes, to create the most seamless client experience, and to guarantee that our services meet and exceed all client expectations. Our technology platforms allow us to ensure accountability and enable cost-savings so that our clients can extract the most value and benefits from our services.
ENHANCING SAFETY AND EFFICIENCY WITH SAMSARA DASHCAM SYSTEM –
CONFIDENTIAL
At AIS, we are committed to the safety, alertness, and compliance of our personnel. As part of this commitment, AIS have implemented a pilot Samsara Dashcam system at no cost to your site, designed to help prevent future accidents and enhance the safety of our operations.
This program has already proven to be immensely successful, with a notable decline in moving vehicle violations, inattentiveness, and drowsiness while driving. Our data-driven results and manual reviews demonstrate officers’ alertness and attentiveness of safer vehicle patrol, ensuring an elevated level of service and reliability for your team.
37 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
Samsara Dashcam is an AI-powered & cloud-connected alert system designed to enhance fleet safety, efficiency, and compliance. These dashcams provide real-time video footage, AI-based incident detection, and driver coaching features to help reduce accidents and improve road safety. With high-definition video recording, cloud storage, and remote access capabilities, Samsara Dashcams help AIS monitor driver performance and ensure regulatory compliance. These dashcams are installed across all five airport patrol units providing real-time AI-powered detections and in-cab audio alerts for the following behaviors:
Drowsiness Detection
Lane Departure
Forward Collision Warning
No Seat Belt
Mobile Usage
Harsh Driving
Speeding
In the event of an alert, our 24/7-live
Communications Center can immediately
contact the officer to ensure compliance,
offering an additional layer of monitoring and
support. This system helps AIS keep our
officers alert and focused, reducing the
likelihood of fatigue-related incidents.
Beyond the real-time alerts and monitoring, we have also enhanced our training programs and updated our operational protocols. This ensures that every member of our team is fully equipped with the knowledge and tools needed to maintain the highest levels of safety and awareness on the job.
ENHANCING SECURITY ASSESSMENT UTILIZING DRONE – CONFIDENTIAL AIS utilizes drones to survey potential job sites for security to assess any threats to our client’s site. This provides a fast, efficient, and comprehensive overview of the area. Our Drones can capture high-resolution aerial images and video, allowing for accurate assessment of potential security risks such as blind spots, access points, or poorly lit areas. This technology enables security professionals to develop more effective plans tailored to the site’s unique layout, ultimately enhancing safety and reducing vulnerabilities. For our clients, this means better-informed decisions, cost savings from early risk identification, and greater confidence in the overall security.
AIS understands the importance of maintaining a professional, visible, and approachable security presence at the City of Norwalk – City-Wide Security Services. AIS understand that the visual presentation of security personnel is a crucial element in maintaining both safety and professionalism, and we take every measure to ensure that our unarmed security officers are equipped with the necessary tools, uniforms, and equipment to effectively perform their duties. Furthermore, we remain committed to upholding the strict compliance standards outlined in the RFP and any specific site requirements.
Uniform & Equipment
CONFIDENTIAL
Section 3F
38 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
UNIFORMS
At AIS, we take pride in offering uniforms tailored specifically to meet the diverse needs of the City of Norwalk and the various environments in which our personnel operate. We provide two distinct uniform styles to accommodate the needs of different security roles: the “soft-look” and the “hard-look” security uniforms. Both uniforms are designed with comfort, professionalism, and compliance in mind, ensuring that our officers perform their roles effectively while reflecting and representing positively for the City.
Standard- Issue Security uniform at various service locations:
Unarmed Security Guard (“Soft-Look”) Unarmed Security Guard (“Hard-Look”)
Unarmed Security Guard – “Soft-Look” Uniform
The “soft-look” uniform is intended for roles where a more approachable, yet professional, appearance is required. Key elements of this uniform include:
Shirt: A neatly pressed, short- or long-sleeve polo in a color selected by the City or in accordance with company policy. The shirt will feature the AIS logo embroidered on the chest, ensuring brand consistency while maintaining a clean, professional appearance. Pants: Comfortable, tailored slacks in a neutral color (black, navy, or khaki). Footwear: Black, polished dress shoes or boots, designed for both comfort and durability, ensuring that security personnel are ready for extended standing or walking shifts.
Unarmed Security Guard – “Hard-Look” Uniform
The “hard-look” uniform is designed for security officers in more formal or high-security environments.
This uniform is ideal for officers performing duties at entrances, checkpoints, or areas where security presence needs to be emphasized. The hard-look uniform includes:
Shirt: A more formal, button-down shirt or tactical shirt, often with epaulets, in a color approved by the City.
Tactical Pants: Tactical-style pants designed with reinforced pockets and rugged durability. These pants are built to withstand the physical demands of high-security areas while still maintaining a professional appearance.
Footwear: High-quality tactical boots that provide both support and protection.
PHOTO IDENTIFICATION
AIS furnishes and requires every on-duty security guard to wear a visible photo identification card identifying the employee by name, physical description, and company. We are able to create professional 39 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. name badges internally and quickly. By just taking a portrait photograph of the officer, printing it out onto an AIS ID badge, and laminating it, we can supply identifying name badges to our officers in just 10 minutes. The name badge can be customized to fit whatever information our clients would like to be displayed.
METAL OR CLOTH BADGE
AIS provides options for either metal or cloth badges. Badges will have the guard’s name and the Absolute International Security logo and name. There are multiple options for badges/patch designs.
Cloth Badges Metal Badges
Both types of badges are available upon approval of the City, ensuring that each officer’s uniform maintains consistency with the City’s branding and security requirements.
PATROL VEHICLES/GOLF CARTS
AIS will provide vehicles/golf carts to do patrol services and will be responsible for maintenance, gas costs, and vehicle equipment. AIS Field Supervisors will make random visits t o City of Norwalk’s sites in a clearly marked security vehicle with NO additional charge. This will enhance the current security visibility as well as increase the awareness of on-duty officers.
Each marked patrol vehicle will be equipped with the following items:
Fully Charged Fire Extinguisher
Traffic Cones
First Aid kit
Heavy-Duty/Rechargeable
Flashlight
Yellow Scene Management
("Banner Guard" Type) Tape
Flares
Blanket
Spotlight
AIS is committed to providing highly professional security services to the City of Norwalk. AIS will ensure that all uniforms, identification badges, and equipment/vehicles are maintained and compliant with the City’s requirements. Our officers will be well-equipped to perform their duties effectively and professionally, ensuring the safety and security of all assigned locations. 40 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
1. LIST OF
REFERENCES – CONFIDENTIAL
The following is a list of references from three (3) of our clients for whom we have provided services of a similar scope to those requested in the City of Norwalk’s City-Wide Security Services RFP.
1. CITY OF LOS ANGELES POLICE DEPARTMENT – CONFIDENTIAL Brief Service Description: AIS provides as-needed armed and unarmed professional contract security guard and patrol services to the LAPD as part of a pre-approved panel of authorized security vendors. AIS has or is currently providing services to several major LA City administrative structures, cultural centers, and critical infrastructure projects throughout the life of the contract, including the LA Emergency Operation Center (EOC), El Pueblo de Los Angeles Historical Monument, DC Tillman Water Reclamation Plant, LA City Personnel Department, LA City Medical Services Division (MSD), Department of Transportation, Bureau of Streetlighting, Bureau of Sanitation, Cabrillo Beach, Japanese Garden and more than 30 additional service locations. Our scope of work provided for this contract is wide & varied and includes, but is not limited to foot & vehicle patrols to detect and deter unauthorized entry and/or suspicious activity, conduct access control procedures, such as checking identification, issuing visitor badges, and verifying credentials, fire watch, event security services, and VIP protection. AIS provides 24/7/365 security services coverage to this contract.
2. CITY OF RANCHO CUCAMONGA - CONFIDENTIAL
Brief Service Description: AIS provides unarmed security guard services for City-owned parks, events at community centers, transit stations, and local government facilities. The primary security responsibility is to serve as a visual and physical deterrent to crime and vandalism in the City and report any suspicious or illegal activity through the proper channels. AIS security guards stationed at the Metrolink train station and References
CONFIDENTIAL
Section 4
Contract Type: Security Guard Services
Served Since: 2022
Current Contract Term: 02/2022 - 02/2027
Annual Contract Value: ~$10,000,000
Contact: James Real
Title: Police Officer II
Department: Security Services Division
Address: 201 N. Los Angeles Street #2, Los Angeles, CA 90012 Telephone: (213) 952-0598
Email: [email protected]
Los Angeles Police Department - Confidential
41 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. its adjoining parking lots provide platform security, routine foot patrol, parking lot surveillance, and customer service. Additionally, AIS security guards utilize electronic patrol tour verification programs to generate and complete daily reporting for the City.
3. CITY OF WILDOMAR - CONFIDENTIAL
Brief Service Description: AIS provides unarmed security guard services for City-owned parks and local government facilities, including City Hall. AIS’ security guards’ primary duties are to provide vehicle patrol services within City limits, including randomized security patrol checks for assigned service locations. AIS security guards provide daily electronic reports of unusual activities, incidents, and site maintenance needs to the City, respond to deployment requests from authorized City personnel, and escort trespassers off of City premises. Security guards staffed to this contract are trained in performing duties with authority, but are careful not to present as abusive, abrasive, or threatening.
SECURITY SERVICES EXPERIENCES – CONFIDENTIAL
AIS has a proven history of delivering high-quality security services across a wide range of public safety environments. Our experience includes access control for City Halls and government buildings, event security for large City gatherings and public rental facilities, firewatch services for critical facilities, City- wide security services, and transit security at LA Metro and Metrolink locations. These projects reflect our ability to manage large-scale deployments, adhere to strict safety protocols, and effectively support both public and private sector clients in high-visibility, high-traffic settings.
PUBLIC SAFETY FOR MUNICIPALITIES
AIS has extensive experience supporting cities with security services for major events and facility rentals. AIS currently provides event security for the Cities of Beverly Hills, Diamond Bar, Garden Grove, Baldwin Park, Cudahy, Los Angeles, and other local municipalities.
Our municipal event duties range from small, private weekend celebrations in city facilities requiring 1-2 unarmed guards, to large-scale events at the Beverly Hills Art Festival, and up to 30 guard deployment for major events like the City of Los Angeles Concert, which attracts over 20,000 attendees.
Our clients rely on AIS during holidays and peak community times to provide professional and reliable security coverage for food and toy giveaways, 4th of July festivities, and other high-attendance events.
Similar Experience
CONFIDENTIAL
Section 4A
Service Type: Facility Security and Patrol Services
Served Since: 2022
Current Contract Term: 12/2022 - 12/2025
Annual Contract Value: ~$110,000
Contact: Daniel Torres
Title: Community Services Director
Department: Community Services Derpartment
Address: 23873 Clinton Keith Road, Suite 201, Wildomar, CA 92595 Telephone: (951) 399-2553
Email: [email protected]
City of Wildomar - Confidential
42 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
City of Beverly Hills – Spring & Fall Art Shows (2025)
CITY OF LOS ANGELES POLICE DEPARTMENT
Brief Service Description: AIS provides as-needed armed and unarmed professional contract security guard and patrol services to the LAPD as part of a pre-approved panel of authorized security vendors. AIS has or is currently providing services to several major LA City administrative structures, cultural centers, and critical infrastructure projects of over 30 service locations throughout the life of the contract. AIS guards provides services that includes, but is not limited to foot & vehicle patrols to detect and deter unauthorized entry and/or suspicious activity, conduct access control procedures, such as checking identification, issuing visitor badges, and verifying credentials, fire watch, event security services, and VIP protection.
CITY OF WILDOMAR
Brief Service Description: AIS provides unarmed security guard services for City-owned parks and local government facilities, including City Hall. AIS’ security guards’ primary duties are to provide vehicle patrol services within City limits, including randomized security patrol checks for assigned service locations. AIS security guards provide daily electronic reports of unusual activities, incidents, and site maintenance needs to the City, respond to deployment requests from authorized City personnel, and escort trespassers off of City premises. Security guards staffed to this contract are trained in performing duties with authority, but are careful not to present as abusive, abrasive, or threatening.
Armed and Unarmed ☑
Annual Hours ~78,000 ☑
Served Since 2022 - Present ☑
☑
☑
On-Call/Event/Additional Services
Multiple Locations
LAPD Compliance Checklist
Foot & Vehicle Patrol, Special Event
& Emergency Response Services
GPS Timekeeping
GPS Guard Touring & Reporting
Guard Service Unarmed ☑
Annual Hours ~3,000 ☑
Served Since 2022 - Present ☑
☑
☑
On-Call/Event/Additional Services
Multiple Locations
Addt'l Req. Compliance & Training
Foot and Vehicle Patrol, Special Event
Services
GPS Timekeeping
GPS Guard Touring & Reporting
43 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
CITY OF DIAMOND BAR
Brief Service Description: AIS provides unarmed security and vehicle patrol for events that take place at the Diamond Bar Center and other City facilities assigned. AIS officers are required to maintain close communication with the Diamond Bar City Staff members and with the hired firm for emergency purposes, at all times. AIS guards patrol the designated City facility, the surrounding grounds and parking lots, and have a visible presence at the beginning and end of each event, openings, and closing of bars as well as, but not limited to patrolling the event itself. AIS officer’s primary role is to provide safety hazard prevention, prevent criminal activities, and protection from bodily harm for employees, visitors, patrons, and/or other members of the public.
CITY OF BEVERLY HILLS
Brief Service Description: AIS provides professional security services for City of Beverly Hills events, including the Beverly Hills Art Shows, Festival Beverly Hills, and other city-sponsored functions. AIS security personnel deliver both daytime and overnight coverage, ensuring the safety of property, vendors, and attendees while maintaining a calm and welcoming environment. AIS provides services including, but not limited to, pre-event risk assessments, access control, crowd management, emergency response preparedness, active patrols, and detailed post-event reporting. AIS is committed to delivering reliable, professional, and responsive security tailored to the City’s unique event needs.
PARKS PATROL SERVICES
Additionally, AIS delivers Park Patrol and Park Closure services for the County of Los Angeles and municipalities such as Rancho Cucamonga, Wildomar, and Torrance.
COUNTY OF LOS ANGELES DEPARTMENT OF PARKS & RECREATION
Brief Service Description: AIS provides armed and unarmed uniformed security services for the County of Los Angeles Department of Parks and Recreation at two County Parks Maintenance Facilities. These sites contain truck fleet staging, vehicle and machinery maintenance bays, maintenance supply storage and office buildings. Security officers provide access control to allow service workers and drivers to enter the facility to begin working on their duties. Security officers complete hourly security patrols both on foot and Guard Service Unarmed ☑
Annual Hours ~1,500 ☑
Served Since 2022 - Present ☑
☑
☑
On-Call/Event/Additional Services
Multiple Locations
Addt'l Req. Compliance & Training
Foot Patrol, Special Event Services GPS Timekeeping
GPS Guard Touring & Reporting
Guard Service Unarmed ☑
Annual Hours ~5,000 ☑
Served Since 2025 - Present ☑
☑
☑
On-Call/Event/Additional Services
Multiple Locations
Addt'l Req. Compliance & Training
Foot Patrol, Special Event Services GPS Timekeeping
GPS Guard Touring & Reporting
Guard Service Armed ☑
Annual Hours ~18,500 ☑
Served Since 2022 ☑
☑
☑
On-Call/Event/Additional Services
Multiple Locations
Addt'l Req. Compliance & Training
Foot & Vehicle Patrol, Mobile Patrol,
Emergency Response Services
GPS Timekeeping
GPS Guard Touring & Reporting
44 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. in a golf cart of the property. Officers provide immediate calls to emergency services and site-specific points of contact to alert them of any critical issues.
CITY OF TORRANCE
Brief Service Description: AIS provides unarmed security guards services to the City of Torrance for more than 30 service locations 24/7. AIS security guards provide roving vehicle patrols in order to enforce parks & facility rules & hours. AIS security guards serve as security ambassadors, trained to provide a safe & welcoming presence in the City and educate the public about the City’s regulations, particularly regarding park closures. AIS’ project account manager also closely collaborates with the City for on-call special event coverage. As part of the City’s social and diversity programs, AIS maintains meticulous logs and reports for all interactions with park patrons, including collecting demographic information on individuals referred to social outreach services.
METRO/PUBLIC TRANSPORTATION SECURITY SERVICES
AIS brings proven expertise in providing comprehensive security solutions for public transportation environments, supporting both municipal and regional transit systems. Currently, AIS provides security coverage at several Metrolink platform locations for the City of Los Angeles , including bus service security and close coordination with City personnel to ensure a safe and orderly environment for commuters and staff.
AIS manages armed security operations at numerous Los Angeles County Metropolitan Authority (LA Metro) sites, including platform, rail, and bus depot security, where our officers provide security, enforce safety protocols, and ensure protection of critical transit infrastructure.
AIS transit security personnel receive specialized training in de-escalation, emergency response, and customer service engagement , ensuring a professional, approachable, and safety-focused presence throughout the transit network.
Los Angeles Metro Site/Artesia Metro – AIS Transit Security Officers on Post (October 2025)
Guard Service Mobile Patrol ☑
Annual Hours ~6,000 ☑
Served Since 2023 - Present ☑
☑
☑
On-Call/Event/Additional Services
Multiple Locations
Addt'l Req. Compliance & Training
Randomized Vehicle Patrol, Emergency
Response Services
GPS Timekeeping
GPS Guard Touring & Reporting
45 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
LOS ANGELES METROPOLITAN TRANSPORTATION AUTHORITY
Brief Service Description: AIS provides armed security officers for various LA Metro sites. Officers are required to arrive promptly at the start of their shifts, maintaining a neat, professional appearance. AIS officers conduct continuous patrols of authorized areas to monitor for and prevent trespassing, loitering, or other unauthorized activities. Any suspicious behavior, disruptive conduct, or instances of vandalism or property damage are reported immediately to AIS Dispatch. Officers are responsible for completing detailed Incident Reports and documenting all relevant activity in the Daily Activity Report (DAR). AIS officers respond promptly to incidents or requests for assistance while on patrol—whether initiated by Metro personnel, law enforcement, or Metro patrons.
FIREWATCH SERVICE EXPERIENCE FOR GOVERNMENT AND PRIVATE INDUSTRIES In addition to providing security services for municipalities and public transportation, AIS has extensive experience delivering professional Firewatch services to both government and private sector clients. Our private industry experience includes assignments at Westfield Century City Mall and various retail and commercial facilities requiring strict compliance with fire safety monitoring protocols.
AIS provides emergency and scheduled Firewatch services for critical facilities such as Los Angeles City Hall , the Federal Drug Administration (FDA) , and multiple public-school campuses . These projects have allowed us to rapidly deploy trained personnel while maintaining close coordination with facility management and local fire authorities.
AIS personnel are well-versed in Firewatch log documentation, fire and smoke detection, evacuation and reporting procedures, and hazard mitigation protocols. Our officers are trained to maintain safety, ensure code compliance, and communicate promptly with emergency responders to protect clients and property.
Los Angeles City Hall – Firewatch Officer on Post (October 2025) Guard Service Armed ☑
Annual Hours ~47,000 ☑
Served Since 2015 ☑
☑
☑
DoT / FTA Compliance
Perimeter Foot Patrol, Emergency
Response Services
GPS Timekeeping
GPS Guard Touring & Reporting
On-Call/Event/Additional Services
Multiple Locations
46 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
CITY OF RANCHO CUCAMONGA
Brief Service Description: AIS provides unarmed security guard services for City-owned parks, events at community centers, transit stations, and local government facilities. The primary security responsibility is to serve as a visual and physical deterrent to crime and vandalism in the City and to report any suspicious or illegal activity through the proper channels. AIS security guards stationed at the Metrolink train station and its adjoining parking lots provide platform security, routine foot patrol, parking lot surveillance, and customer service. Additionally, AIS security guards utilize electronic patrol tour verification programs to generate and complete daily reporting for the City.
AIS specializes in providing dedicated fire watch services upon request by the City. Our trained personnel ensure continuous monitoring and protection of facilities during fire system impairments, maintenance periods, or emergency conditions. AIS fire watch officers are equipped to identify potential fire hazards, maintain clear communication with City personnel, and ensure compliance with all safety regulations until systems are restored.
JOHNSON CONTROL INC (JCI)
Brief Service Description: AIS provides unarmed security officers and vehicle patrol services at the LAX ConRAC Facility construction site. AIS officers are assigned to multiple gates and conduct patrols to ensure there are no illegal activities on the premises, such as theft, vandalism, graffiti tagging, or trespassing. AIS completes detailed daily shift reports for each guard and submits them to PCL on a daily basis. When necessary, AIS provides incident investigation reports and assists PCL with incident investigations to compile all information for a final report.
Additionally, as a trusted and reliable partner with Johnson Controls, the client relies on AIS for fire watch services. AIS fire watch officers monitor designated areas during periods of heightened fire risk, such as fire system impairments, fire system repairment, or emergency conditions, to ensure compliance with fire safety standards and protect personnel and property. Officers maintain constant patrol, identify and report potential fire hazards, and coordinate directly with the client and emergency responders as needed to ensure safety and readiness.
Guard Service Armed & Unarmed ☑
Annual Hours ~12,000 ☑
Served Since 2018 - Present ☑
☑
☑
On-Call/Event/Additional Services
Multiple Locations
Addt'l Req. Compliance & Training
Foot & Vehicle Patrol, Fire Watch,
Emergency Response Services
GPS Timekeeping
GPS Guard Touring & Reporting
Guard Service Unarmed ☐
Annual Hours ~26,500 ☑
Served Since 2015 ☑
☑
☑
On-Call/Event/Additional Services
Multiple Locations
Addt'l Req. Compliance & Training
Access Control, Foot & Vehicle Patrol GPS Timekeeping
GPS Guard Touring & Reporting
47 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
AIS is a proud member of CALSAGA, the California Association of Licensed Security Agencies, Guards & Associates; a proud member of the NRA, the National Rifle Association; a proud member of IACLEA, the International Association of Campus Law Enforcement Administrators; a proud member of ASIS, the American Society for Industrial Security; and employs a proud member of the FBI National Academy Association & Peace Officers Association of Los Angeles County.
AIS armed officers are trained in the Use of Force and the U.S. Department of Homeland Security’s Law Enforcement Active Shooter Emergency Response. They also take supplemental OC pepper spray, baton, and firearm training beyond the standard BSIS requirements.
AIS holds licenses for Guard Card, Baton, Firearm Training and operates a BSIS, BPPE, & I-TRAIN approved Weapons Training Center capable of receiving federal funding from local workforce agencies to provide vocational training and job placement opportunities for local communities.
AIS enforces a company-wide No-Smoking Policy and Drug-Free Workplace , protecting our officers from the dangers of drug abuse in the workplace, and offers drug counseling, rehabilitation, and employee assistance programs.
AIS provides its qualifying employees with competitive benefits including Comprehensive Health Insurance (with Vision and Dental), 401K Retirement Plans, and PTO/Vacation Policies.
SERVICE CAPABILITY - CONFIDENTIAL
AIS provides the following portfolio of services to all its clients for the full duration of the contract.
DENSITY
500+ Guards in
Greater Los
Angeles Region
MANAGEMENT
24/7/365 Available
Operations
Manager
DISPATCH
24/7/365 In-House
Communications
Center
SUPERVISION
1:20 Supervisor to
Security Guard
Ratio
TRAINING
In-House BSIS &
BPPE Licensed
Training Facility
STAFFING
Pre-Qualified
Rover Team for
Surge Staffing
ATTENDANCE
In-House
Attendance
Verification Team
TECHNOLOGY
GPS Security
Operations
Platform
48 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
CITY OF NORWALK (INITIAL FY 2026/2027)
Personnel
Title Hourly Rate Holiday Rate Other Applicable Hourly Rate Unarmed Security Guard $29.80/hour $44.70/hour $44.70/hour (Overtime) Armed Security Guard $33.80/hour $50.70/hour $50.70/hour (Overtime) Supervisors $37.18/hour $55.77/hour $55.77/hour (Overtime)
Equipment
Equipment Type Hourly Rate
Vehicle +$3.98/hour
CITY OF NORWALK (OPTIONAL FY 2027/2028)
Personnel
Title Hourly Rate Holiday Rate Other Applicable Hourly Rate Unarmed Security Guard $30.68/hour $46.02/hour $46.02/hour (Overtime) Armed Security Guard $34.80/hour $52.20/hour $52.20/hour (Overtime) Supervisors $38.30/hour $57.44/hour $57.44/hour (Overtime)
Equipment
Equipment Type Hourly Rate
Vehicle +$4.10/hour
CITY OF NORWALK (OPTIONAL FY 2028/2029)
Personnel
Title Hourly Rate Holiday Rate Other Applicable Hourly Rate Unarmed Security Guard $31.60/hour $47.40/hour $47.40/hour (Overtime) Armed Security Guard $35.85/hour $53.78/hour $53.78/hour (Overtime) Supervisors $39.45/hour $59.18/hour $59.18/hour (Overtime)
Equipment
Equipment Type Hourly Rate
Vehicle +$4.22/hour
Notes:
1. The proposals and subsequent offers shall be valid for 120 days. Upon award of the contract, the rates are subject to negotiation and are subject to the annual CPI increases.
2. Overtime Rates will be applied as incurred by client, as follows:
a) Any hours worked in excess of 8 hours per day, billable at 1.5 times the regular rate for the first 4 hours of overtime, and any hours worked in excess of 12 hours per shift, billable at 2 times the regular rate.
Cost Proposal
CONFIDENTIAL
Section 5
49 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal. b) Any hours worked in excess of 40 hours per week, billable at 1.5 times the regular rate.
3. Rates are generated with the understanding that there are no mandated LWO or PTO compliance requirements. If such compliance is required, rates will be adjusted accordingly.
4. AIS observes six (6) annual holidays, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas day. Work performed on these days is billable at 1.5 times the regular rate. The customer can add additional holidays to be paid and billed at the holiday rates.
5. For every shift over 6 hours, security officer(s) must take (start) 0.5-hour meal break before the start of the 6th hour. This meal break will be non-paid and non-billed unless S/O is unable to take the meal break, or if the meal break is interrupted. If the missed break is caused by client, client’s employees or by an incident or situation related to the client’s scope of work, S/O is required to be paid for the 0.5 hour worked, plus a 1.0-hour premium pay, both of which will be billable to the customer.
6. AIS requires 48 hours advance notice prior to the start of a shift for any shift cancellations or modifications. AIS will bill the client for half the time of the scheduled shift at the regular billing rate for any instance where notice is not given or is given less than 48 hours in advance.
7. Minimum of 4 hours billing for requests less than 4 hours.
8. All rates are acknowledged to be fully burdened to include all direct and indirect costs, overhead, profit and shall remain fixed.
50 Absolute International Security
Cost Worksheet Specification - City of Norwalk
Concepts Rates% /
Days
Initial
FY 26/27
Optional
FY 27/28
Optional
FY 28/29
Unarmed Security Officer Wage 18.00$ 18.54$ 19.10$ FUTA 1.50% 0.05 0.05 0.05 FICA 6.20% 1.22 1.35 1.39 Medicare 1.45% 0.29 0.32 0.32 ETT 0.10% 0.01 0.01 0.01
UI 5.60% 0.19 0.19 0.19
Employer Payroll taxes 1.76$ 1.92$ 1.96$ Workers Comp 6.20% 1.12 1.15 1.18 General Liability Insurance 4.50% 0.81 0.83 0.86 Mandatory Health Insurance 1.36% 0.24 0.25 0.26 Uniform Expense 2.00% 0.36 0.37 0.38 Equipment 1.60% 0.29 0.30 0.31 Technology Platforms 1.30% 0.23 0.24 0.25 Employee Benefits 5.50% 0.99 1.02 1.05 Pre-employment Background and Drug Testing 2.20% 0.40 0.41 0.42 Training 3.50% 0.63 0.65 0.67 Non scheduled OT 5.20% 0.94 0.96 0.99 Holidays and Personal Time Off 6 days 0.42 0.43 0.44 Sick days 5 days 0.35 0.36 0.37 Quality Assurance / Supervision 6.45% 1.16 1.20 1.23 Overhead-Administration 9.60% 1.73 1.78 1.83 Profit 0.37 0.27 0.30
Unarmed Security Officer Billing Rate 29.80$ 30.68$ 31.60$ Notes:
Payroll Taxes:
Employer Payroll taxes: Based on Federal and State current rates.
Benefits:
Profits
Company has calculated in average of 1.06% profits for a 3-year billing rate period, considering factors as wages incremental, systems implementation to hire Veterans and Homeless personnel from the community and benefit of County of Los Angeles and the community as a whole.
Workers Comp:
Based on current rates, and intend to provide medical care for injuries related to work.
Mandatory Health Insurance: Includes premiums paid by company for employee medical insurance coverage.
Uniform expenses: Cost of uniforms provided to guards and approved by the company on everyday basis.
Technology Platforms: Includes workforce management scheduling & timekeeping software; guard touring, monitoring, and reporting platforms; vehicle tracking, safety, and risk management equipment; and payroll automation, compliance and processing integration & software.
Meal break: Every shift over 6 hours, security officer(s) must take 0.5-hour meal break between the 5th-6th hours. This meal break will be non-paid and non-billed unless S/O does not receive the meal break. If the missed break is caused by client, client’s employees or by an incident or situation related to the client’s scope of work, S/O is required to be paid for the 0.5 hour worked, plus a 1.0- hour premium pay, both which will be billable to the customer.
General Liability Insurance:
Calculated based on current Premiums for proper coverage for loss that can arise from your business operations.
Equipment expenses: Cost of equipment provided to guards, such as Sam Browne, Keepers, Cellphones, Flashlights.
Holidays and personal time: Company pays up to six (6) days for Holidays and / or personal time for the employees on yearly basis.
Pre-employment Background and Drug testing: Cost to verify accuracy of the employee information and determine presence or absence of specified drugs.
Training: Cost incurred by the company providing necessary and specific training in guards with the purpose of gain knowledge and develop proper skills for their duties.
Non Schedule OT: Company pays one and one-half times the employee's regular rate of pay for all hours worked in excess of eight hours up to and including 12 hours in any workday for any emergency call-off, accidents and other matters.
Sick days: Under current California's mandate, Company allow up to five (5) sick days for all of employees working at County of Los Angeles.
Quality Assurance / Supervision: Activities performed to ensure Guards meet with the company's and customers guidelines of procedures and quality standards.
51 Absolute International Security
Cost Worksheet Specification - City of Norwalk
Concepts Rates% /
Days
Initial
FY 26/27
Optional
FY 27/28
Optional
FY 28/29
Armed Security Officer Wage 20.00$ 20.60$ 21.22$ FUTA 1.50% 0.05 0.05 0.05 FICA 6.20% 1.36 1.50 1.54 Medicare 1.45% 0.32 0.35 0.36 ETT 0.10% 0.01 0.01 0.01
UI 5.60% 0.19 0.19 0.19
Employer Payroll taxes 1.93$ 2.10$ 2.15$ Workers Comp 6.20% 1.24 1.28 1.32 General Liability Insurance 4.50% 0.90 0.93 0.95 Mandatory Health Insurance 1.36% 0.27 0.28 0.29 Uniform Expense 2.00% 0.40 0.41 0.42 Equipment 1.60% 0.32 0.33 0.34 Technology Platforms 1.30% 0.26 0.27 0.28 Employee Benefits 5.50% 1.10 1.13 1.17 Pre-employment Background and Drug Testing 2.20% 0.44 0.45 0.47 Training 3.50% 0.70 0.72 0.74 Non scheduled OT 5.20% 1.04 1.07 1.10 Holidays and Personal Time Off 6 days 0.46 0.48 0.49 Sick days 5 days 0.38 0.40 0.41 Quality Assurance / Supervision 6.45% 1.29 1.33 1.37 Overhead-Administration 9.60% 1.92 1.98 2.04 Profit 1.15 1.04 1.09
Armed Security Officer Billing Rate 33.80$ 34.80$ 35.85$ Notes:
Payroll Taxes:
Employer Payroll taxes: Based on Federal and State current rates.
Benefits:
Profits
Holidays and personal time:
Company pays up to six (6) days for Holidays and / or personal time for the employees on yearly basis.
Sick days: Under current California's mandate, Company allow up to five (5) sick days for all of employees working at County of Los Angeles.
Quality Assurance / Supervision
: Activities performed to ensure Guards meet with the company's and customers guidelines of procedures and quality standards.
Company has calculated in average of 3.17% profits for a 3-year billing rate period, considering factors as wages incremental, systems implementation to hire Veterans and Homeless personnel from the community and benefit of County of Los Angeles and the community as a whole.
Equipment expenses:
Cost of equipment provided to guards, such as Sam Browne, Keepers, Cellphones, Flashlights.
Technology Platforms: Includes workforce management scheduling & timekeeping software; guard touring, monitoring, and reporting platforms; vehicle tracking, safety, and risk management equipment; and payroll automation, compliance and processing integration & software.
Pre-employment Background and Drug testing: Cost to verify accuracy of the employee information and determine presence or absence of specified drugs.
Training:
Cost incurred by the company providing necessary and specific training in guards with the purpose of gain knowledge and develop proper skills for their duties.
Meal break: Every shift over 6 hours, security officer(s) must take 0.5-hour meal break between the 5th-6th hours. This meal break will be non-paid and non-billed unless S/O does not receive the meal break. If the missed break is caused by client, client’s employees or by an incident or situation related to the client’s scope of work, S/O is required to be paid for the 0.5 hour worked, plus a 1.0- hour premium pay, both which will be billable to the customer.
Non Schedule OT:
Company pays one and one-half times the employee's regular rate of pay for all hours worked in excess of eight hours up to and including 12 hours in any workday for any emergency call-off, accidents and other matters.
Workers Comp: Based on current rates, and intend to provide medical care for injuries related to work.
General Liability Insurance: Calculated based on current Premiums for proper coverage for loss that can arise from your business operations.
Mandatory Health Insurance: Includes premiums paid by company for employee medical insurance coverage.
Uniform expenses: Cost of uniforms provided to guards and approved by the company on everyday basis. 52 Absolute International Security
Cost Worksheet Specification - City of Norwalk
Concepts Rates% /
Days
Initial
FY 26/27
Optional
FY 27/28
Optional
FY 28/29
Supervisors Wage 22.00$ 22.66$ 23.34$ FUTA 1.50% 0.05 0.05 0.05 FICA 6.20% 1.49 1.65 1.70 Medicare 1.45% 0.35 0.39 0.40 ETT 0.10% 0.01 0.01 0.01
UI 5.60% 0.19 0.19 0.19
Employer Payroll taxes 2.09$ 2.29$ 2.35$ Workers Comp 6.20% 1.36 1.40 1.45 General Liability Insurance 4.50% 0.99 1.02 1.05 Mandatory Health Insurance 1.36% 0.30 0.31 0.32 Uniform Expense 2.00% 0.44 0.45 0.47 Equipment 1.60% 0.35 0.36 0.37 Technology Platforms 1.30% 0.29 0.29 0.30 Employee Benefits 5.50% 1.21 1.25 1.28 Pre-employment Background and Drug Testing 2.20% 0.48 0.50 0.51 Training 3.50% 0.77 0.79 0.82 Non scheduled OT 5.20% 1.14 1.18 1.21 Holidays and Personal Time Off 6 days 0.51 0.52 0.54 Sick days 5 days 0.42 0.44 0.45 Quality Assurance / Supervision 6.45% 1.42 1.46 1.51 Overhead-Administration 9.60% 2.11 2.18 2.24 Profit 1.30 1.20 1.24
Supervisors Billing Rate 37.18$ 38.30$ 39.45$ Notes:
Payroll Taxes:
Employer Payroll taxes: Based on Federal and State current rates.
Benefits:
Profits
Holidays and personal time:
Company pays up to six (6) days for Holidays and / or personal time for the employees on yearly basis.
Sick days: Under current California's mandate, Company allow up to five (5) sick days for all of employees working at County of Los Angeles.
Quality Assurance / Supervision
: Activities performed to ensure Guards meet with the company's and customers guidelines of procedures and quality standards.
Company has calculated in average of 3.25% profits for a 3-year billing rate period, considering factors as wages incremental, systems implementation to hire Veterans and Homeless personnel from the community and benefit of County of Los Angeles and the community as a whole.
Equipment expenses:
Cost of equipment provided to guards, such as Sam Browne, Keepers, Cellphones, Flashlights.
Technology Platforms: Includes workforce management scheduling & timekeeping software; guard touring, monitoring, and reporting platforms; vehicle tracking, safety, and risk management equipment; and payroll automation, compliance and processing integration & software.
Pre-employment Background and Drug testing: Cost to verify accuracy of the employee information and determine presence or absence of specified drugs.
Training:
Cost incurred by the company providing necessary and specific training in guards with the purpose of gain knowledge and develop proper skills for their duties.
Meal break: Every shift over 6 hours, security officer(s) must take 0.5-hour meal break between the 5th-6th hours. This meal break will be non-paid and non-billed unless S/O does not receive the meal break. If the missed break is caused by client, client’s employees or by an incident or situation related to the client’s scope of work, S/O is required to be paid for the 0.5 hour worked, plus a 1.0- hour premium pay, both which will be billable to the customer.
Non Schedule OT:
Company pays one and one-half times the employee's regular rate of pay for all hours worked in excess of eight hours up to and including 12 hours in any workday for any emergency call-off, accidents and other matters.
Workers Comp: Based on current rates, and intend to provide medical care for injuries related to work.
General Liability Insurance: Calculated based on current Premiums for proper coverage for loss that can arise from your business operations.
Mandatory Health Insurance: Includes premiums paid by company for employee medical insurance coverage.
Uniform expenses: Cost of uniforms provided to guards and approved by the company on everyday basis. 53 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
REQUIRED FORMS
Please find our completed required forms on the following pages.
Attachment B: Insurance Requirements Acknowledgement
Attachment C: Certificate of Non-Collusion
Required Forms
CONFIDENTIAL
54 ATTACHMENT B: INSURANCE ACKNOWLEDGEMENTS
ACKNOWL
EDGMENT OF INSURANCE REQUIREMENTS AND CERTIFICATION OF
ABILITY TO PROVIDE COVERAGES SPECIFIED
I, ____________________________________________ , the ________________________ (President; Secretary; Owner or Representative)
of , certify that the
Insura
nce Requirements set forth in the solicitation have been read and understood that our insurance company(ies)
(Name(s) of insurance company(ies))
is/are
able to provide the coverages specified
Signature of President, Secretary, Partner, Owner of
Representative
Date
Lucy Lin
President/QM
Absolute International Security, Inc
10/31/25
James G. Parker Insurance
55 56
57 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
ADDITIONAL INFORMATION
For your review, please find our licenses and certifications on the following pages, which provide additional information demonstrating our capabilities and service deliverables to the City of Norwalk. PPO License, Firearms Training Facility License, and Baton Training Facility License Verification of Licensure
Insurance Capability
o Sampl
e Certificate of Insurance
Sample Emergency Procedure & Response Document(s)
Sample Forms & Reports
Additional Information
CONFIDENTIAL
58 59
60 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
INSURANCE CAPABILITY – CONFIDENTIAL
AIS maintains an A+ rated comprehensive insurance package as of the date of submittal for this Proposal for its various public and private security contracts, including Commercial General Liability, Commercial Auto, Workers’ Compensation, Employment Practices Liability, Terrorism Risk, Sexual Misconduct Liability, Crime and Cyber.
Commercial General Liability – Confidential
$1,000,000 for Bodily Injury and Property Damage per Accident Limit $3,000,000 for General Aggregate
Includes coverage for
o Completed Operations
o Professional Liability (i.e. errors
& omissions)
o Theft Extension
o Assault & Battery
o Lost Key
o Personal & Advertising Injury
o Fire Damage
o Medical Expense
o No Exclusion for Sexual Abuse
Also includes coverage for consequential bodily injury arising out of false arrest, malicious prosecution, slander and libel, and violation of the right of privacy.
Umbrella Liability – Confidential
$4,000,000+ Aggregate Limit
$4,000,000+ per Accident Limit
Commercial Auto Liability – Confidential
$1,000,000 for Comprehensive & Collision Liability
$1,000,000 for Comprehensive & Collision Hired Auto
$1,000,000 for Non-Owned Auto
Workers’ Compensation and Employment Liability – Confidential $1,000,000 per Accident Limit
Employment Practices Liability (EPLI) – Confidential
$1,000,000 for EPLI Incl Third Party
Excess Insurance
For contracts that require additional insurance coverage, AIS is able to procure a per project “excess” policy that supplements the coverage of an underlying policy category (i.e. general liability, auto, crime).
AIS confirms that there will be no lapse in the required insurance coverage for the duration of the contract.
AIS will provide thirty (30) day written notice prior to the change of any required insurance coverage.
*Upon award of the contract, AIS will provide the City of Norwalk with a completed Certificate of Insurance (COI) naming the City as the additional named insured.
Insurance Capability
CONFIDENTIAL
61 05/29/2025
James G. Parker Insurance
License #0554959
P O Box 3947
Fresno CA 93650
Bobbi Patane
(559) 222-7722 (559) 222-1724
[email protected]
Absolute Security International
5155 Irwindale Ave
Irwindale CA 91706
Palomar Excess and Surplus Ins Co 16754
Transverse Specialty Ins Co 41807
Redwood Fire & Casualty Ins Co 11673
25-26 GL AU WC UMB
A
Ded $5,000
Sexual Misconduct & Prof Liab 5300028400 01/27/2025 01/27/2026 1,000,000
100,000
10,000
1,000,000
3,000,000
3,000,000
B TSRSCA000028600 05/31/2025 05/31/2026
1,000,000
A 5301012200 01/27/2025 01/27/2026
4,000,000
4,000,000
C Y ABWC658352 01/27/2025 01/27/2026
1,000,000
1,000,000
1,000,000
For Information Purposes Only. Commercial Excess Liability Schedule of Underlying Insurance includes Commercial General Liability; Commercial Auto LIability; and Employers Liability
For Information Purposes Only
c/o Absolute Security Intl Inc
5155 Irwindale Avenue
Irwindale CA 91706
SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE
THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS.
INSURER(S) AFFORDING COVERAGE
INSURER F :
INSURER E :
INSURER D :
INSURER C :
INSURER B :
INSURER A :
NAIC #
NAME:
CONTACT
(A/C, No):
FAX
E-MAIL
ADDRESS:
PRODUCER
(A/C, No, Ext):
PHONE
INSURED
REVISION NUMBER:CERTIFICATE NUMBER:COVERAGES
IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed.
If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s).
THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS
CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER.
OTHER:
(Per accident)
(Ea accident)
$
$
N / A
SUBR
WVD
ADDL
INSD
THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS
CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. $
$
$
$PROPERTY DAMAGE
BODILY INJURY (Per accident)
BODILY INJURY (Per person)
COMBINED SINGLE LIMIT
AUTOS ONLY
AUTOSAUTOS ONLY
NON-OWNED
SCHEDULEDOWNED
ANY AUTO
AUTOMOBILE LIABILITY
Y / N
WORKERS COMPENSATION
AND EMPLOYERS' LIABILITY
OFFICER/MEMBER EXCLUDED?
(Mandatory in NH)
DESCRIPTION OF OPERATIONS below
If yes, describe under
ANY PROPRIETOR/PARTNER/EXECUTIVE
$
$
$
E.L. DISEASE - POLICY LIMIT
E.L. DISEASE - EA EMPLOYEE
E.L. EACH ACCIDENT
ER
OTH-
STATUTE
PER
LIMITS(MM/DD/YYYY)
POLICY EXP
(MM/DD/YYYY)
POLICY EFF
POLICY NUMBERTYPE OF INSURANCELTR
INSR
DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required)
EXCESS LIAB
UMBRELLA LIAB $EACH OCCURRENCE
$AGGREGATE
$
OCCUR
CLAIMS-MADE
DED RETENTION $
$PRODUCTS - COMP/OP AGG
$GENERAL AGGREGATE
$PERSONAL & ADV INJURY
$MED EXP (Any one person)
$EACH OCCURRENCE
DAMAGE TO RENTED
$PREMISES (Ea occurrence)
COMMERCIAL GENERAL LIABILITY
CLAIMS-MADE OCCUR
GEN'L AGGREGATE LIMIT APPLIES PER:
POLICY PRO-
JECT LOC
CERTIFICATE OF LIABILITY INSURANCE
DATE (MM/DD/YYYY)
CANCELLATION
AUTHORIZED REPRESENTATIVE
ACORD 25 (2016/03)
© 1988-2015 ACORD CORPORATION. All rights reserved.
CERTIFICATE HOLDER
The ACORD name and logo are registered marks of ACORD
HIRED
AUTOS ONLY
Sample Only
Confidential
62 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
ACTIVE SHOOTER EMERGENCY RESPONSE
First and foremost, the guard must ensure the safety of his or her life. Once the threat of one’s life is past, the officer must contact the client to determine the course of action to be taken. Once the authorities have been informed, it is the officer’s duty to preserve the life of those around him. This includes keeping calm and directing staff away from the direction of activity. The guard should be familiar with the authority’s evacuation and lock-down drills.
Communication
Essential information that should be relayed to the command post include:
Status of crisis site (secure or unsecure)
Status of law enforcement personnel (number injured, killed, or wounded) Status of criminal or terrorist subjects (killed, wounded, or captured) Status of other occupants (killed, wounded, or in custody) Current actions in progress
Location, description, and status of any IEDs
Follow-up needs such as EOD, emergency medical services (EMS), or other
As an initial responder, AIS guards will be responsible for rapid deployment of subsequent responders to the crisis site. AIS guards shall be reinforced in all training and understood by all members of potential responding agencies. This is to prevent our guards from being vulnerable to misidentification by responding parties.
Evacuation
Because of the nature of an active shooter incident, officers may not be able to begin automatically evacuating others prior to securing the threat. Rescue operations should begin once the threat is neutralized.
Several factors need to be considered when evaluating the evacuation of wounded and non-wounded individuals:
If wounded persons need to be evacuated, they should be moved to the established evacuation exit point
Evacuation of wounded persons should begin as soon as practical Security outside the crisis site will dictate the timing of the evacuation
Evacuation shall only be conducted if sufficient safeguards are in place to provide for safe movement.
63 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
BOMB THREAT RESPONSE PROCEDURE
If a bomb threat is received, either by phone or other means, the person receiving the call should remain calm and attempt to get as much of the following information as possible on a bomb threat report form. If the caller wishes to talk, or answer questions, use open-ended questions and let the caller talk.
DO NOT CUT THE CALLER’S ANSWERS OFF. The longer the caller talks, the greater the possibility of obtaining valuable information.
Time the device is set to go off.
Location of the device.
Type of device and description.
Reason for setting the device.
Notify authorities immediately as well as your facility supervisor, manager, operator, or administrator. If possible, signal or pass a note to other staff to listen and help notify authorities. Write down as much information as possible that will aid investigators: Caller ID Number, exact wording of threat, type of voice or behavior, etc. Record the call, if possible.
If a package that appears suspicious is received or found within the Sites, the guard will notify City officials and the Los Angeles Police Department. The guard shall not handle the package and will clear the immediate area of staff. If the package appears suspicious to officials, he or she will ask the designated staff representative to send for the police and bomb squad. When reporting to 9-1-1 and the local law enforcement, explain why the item looks suspicious and follow their further instructions. Law enforcement will assess the situation and provide guidance regarding shelter-in-place or evacuation. If no guidance is provided and you feel you are in immediate danger, calmly evacuate the area. Distance and protective cover are the best ways to reduce injury from a bomb.
The guard is to keep the area clear until the police or bomb squad arrives and completes its inspection.
Emergency Evacuation Procedures will be conducted by the guard who will be notified whether or not only a single area will be evacuated or if there will be a general evacuation ordered. Every situation is unique and should be handled in the context of the facility or environment in which it occurs. Facility supervisors and law enforcement will be in the best position to determine if a real risk is posed and how to respond.
64 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
TELEPHONE BOMB THREAT CHECKLIST
INSTRUCTIONS: BE CALM, BE COURTEOUS. LISTEN. DO NOT INTERRUPT THE CALLER.
YOUR NAME: _______________ TIME: _____________ DATE: ____________
CALLER'S IDENTITY SEX: Male _____ Female ____ Adult ____ Juvenile ____ APPROX. AGE: _____
ORIGIN OF CALL: Local __________ Long Distance ___________ Telephone Booth __________
VOICE CHARACTERISTICS
SPEECH
LANGUAGE
___Loud
___High Pitch
___Raspy
___Intoxicated
___Soft
___Deep
___Pleasant
___________
_ Other
___ Fast
___ Distinct
___ Stutter
___ Slurred
___ Slow
___ Distorted
___ Nasal
___________
Other
___Excellent
___Fair
___Foul
___Good
___Poor
__________
Other
ACCENT
MANNER
BACKGROUND NOISES
___ Local
___ Foreign
___ Race
___ Not Local
___ Region
___ Calm
___ Rational
___ Coherent
___ Deliberate
___ Righteous
___ Angry
___ Irrational
___ Incoherent
___ Emotional
___ Laughing
___Factory
___Machines
___Music
___Office
___Machines
___Street
___Traffic
___Trains
___Animals
___Quiet
___Voices
___Airplanes
___Party
___Atmosphere
BOMB FACTS
PRETEND DIFFICULTY HEARING - KEEP CALLER TALKING - IF CALLER SEEMS AGREEABLE TO FURTHER CONVERSATION, ASK QUESTIONS LIKE:
When will it go off? Certain Hour ____ Time Remaining Where is it located? Building Area What kind of bomb? ___________________
What kind of package? ______________
How do you know so much about the bomb?
What is your name and address?
If building is occupied, inform caller that detonation could cause injury or death.
Activate malicious call trace: Hang up phone and do not answer another line. Choose same line and dial *57 (if your phone system has this capability). Listen for the confirmation announcement and hang up.
Call Security at 911 and relay information about call.
Did the caller appear familiar with plant or building (by his/her description of the bomb location)? Write out the message in its entirety and any other comments on a separate sheet of paper and attach to this checklist. Notify your supervisor immediately.
65 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
CHEMICAL RESPONSE PROCEDURE
Chemical spills can occur within or outside of the facility. When a chemical spill happens, it may not be readily apparent as a hazardous materials incident. You will not necessarily see the spill or smell chemical fumes before it affects you or others around you.
Typically, the first signs that a chemical spill has occurred will be reports of dizziness, fatigue, or nausea by two or more persons within a specific area. If you become aware of two or more people reporting feelings of illness when exposed to a specific area, do not attempt to investigate the suspected area yourself.
Notify Absolute International Security Post Commander and/or management immediately.
When a chemical spill is suspected or confirmed, the first priority shall be the safe and immediate evacuation of all persons from the affected area. Enforcement personnel shall be utilized to search for and evacuate persons from the affected areas only if the circumstances show that such an action does not pose undue hazard to Enforcement personnel.
Enforcement personnel shall notify local emergency services (i.e., police and fire), explain the circumstances, and await emergency response.
Enforcement personnel shall contain the affected area and not permit any patrons or employee’s access until the situation has been successfully resolved.
If a chemical spill occurs outside of the building, it may involve a container marked with an identification placard. Enforcement personnel shall determine, from a safe distance, if an identification placard is visible on the involved container(s). They shall note the placard’s number, color code, and symbol(s) and be able to provide this information to responding Emergency Services personnel. See attachment # 2 for samples.
Precautionary Measures
Do not assume gases or vapors are harmless due to lack of odor. Do not walk through, touch, or come into contact with any type of spilled materials. Remain at a safe distance from the location so as to avoid inhaling fumes, smoke, or vapors from any spilled materials.
Remain alert for the possibility of fire within the containment area. Notify all department managers/supervisors of the affected area and instruct them to ensure that no employees inadvertently enter the containment area.
Any reports of exposure to chemicals by employees or patrons shall be immediately reported to the on-duty supervisor for proper treatment and documentation.
66 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
ROBBERY REPORT SYSTEM
Ensure Staff Safety
When Safe, Call 911
Notify Field Supervisor
Field Supervisor will notify AIS Project Manager
Mr. Bryan Colindres
Cell: (626) 848-7406
AIS will notify the Client
Remember what the robber looks like & provide the best description possible Don't touch anything until Police arrive
Wait for further instructions from the Police Department
67 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
FIRE EMERGENCY RESPONSE PROCEDURE
The surest way in which to control a fire is to prevent it from happening in the first place. All Enforcement personnel are responsible for remaining alert for any circumstances within their area of responsibility which could result in or increase the chance of a fire. The following are examples of what each officer should consider basic prevention measures:
Always be on the lookout for combustibles. Flammable liquids such as gasoline are not to be used for cleaning purposes. Liquids not contained in their original containers are to be removed from public areas.
Refuse must always be placed in proper containers and disposed of in a timely manner. Be aware of maintenance work in your area of responsibility, particularly welding or electrical work. Check the work area thoroughly for “hot spots”.
If Fire is detected:
Although it is impossible to determine to what extent a fire represents a hazard, the following procedures are guidelines for Enforcement personnel:
Notify staff, by radio or telephone, of any report (or personal observation) of smoke or flames. Clear/evacuate the immediate area of patrons and employees. If the fire is accessible, attempt to extinguish it. If the fire cannot be extinguished, close any doors in the area in order to help contain the blaze.
Stay in the immediate vicinity, if safe to do so, until assistance has arrived.
If the fire is large or appears to be out of control, immediately notify emergency services (i.e., police and fire) and contact all department managers on property and forewarn them to prepare for implementing the Evacuation Procedures.
If any fire is detected in any location on the jobsite, the first thing to do is summon the local Fire Department.
Officers must be prepared to provide the exact address of the location. Then, officers must immediately notify their supervisor as well as the Client.
68 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
FIRE EMERGENCY REPORT SYSTEM
Fire Emergency
Identify What Class of Fire- A, B, or C
Use of Fire Extinguisher if the fire is small & contained Do not attempt to fight any fire that is large and obviously out-of-control Never cut off your escape route to safety
Your next top priority must be the protection of lives.
Activate or sound the fire alarm. Then coordinate an evacuation with the proper authorities.
Call 911
Call the Fire Department
Notify Field Supervisor
Field Supervisor Will Notify AIS Operations Manager and Officials Mr. Bryan Colindres
Cell: (626) 848-7406
AIS Will Notify the Client
Wait for the Fire Department
Check that the Fire Department has quick and easy access to the location of the fire.
Unlock and open gates and doors.
Do not permit patrons to depart in vehicles
Clear all access routes for emergency vehicles and equipment.
Position yourself beside the street where you can easily be seen Direct the Fire Department to the affected area.
Avoid having people walking or running around on the external perimeters of the location
Once the Fire Department has arrived, the Captain/Chief will be in charge Control emergency access routes clear by keeping all unauthorized persons away from the emergency area
69 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
FIRE EXTINGUISHER USE & CARE
1. Types of Fire Extinguishers
There are four fire classifications and specific types of extinguishers are used for each, as described below.
If you have not been trained in fire suppression, or proper use of a fire extinguisher, please do not attempt to combat a fire. Call for assistance and attempt to confine the fire to the smallest area possible.
Class A: The types of fires can be put out with water include wood, paper, rubber, plastics, and fabric (ordinary solid materials). Water acts as a cooling agent, thus reducing the heat of the fire. After a Class A fire is put out, it must be “overhauled”. This means that the material must be broken up to ensure all embers are smothered. A Class A fire extinguisher can be a silver container filled with water and a special “wetting” agent. This type of extinguisher can shoot an approximate 5’ to 40’ stream of water. It can be a red container filled with a foam that removes the air and heat of a fire or dry chemical or halon that breaks the chain reaction of a fire.
Class B: Fires from vapors formed above flammable liquids, such as gasoline, tar, cleaning fluids, and grease, where the vapors mix with the air. These fires are put out by dry chemical, or halon, as well as well as by an extinguisher that contains a special foam or carbon dioxide (CO2). These types of smothering agent break up the chain reaction between oxygen and vapors, and they are considered most effective for putting out this type of fire.
Class C: Class C fires are those found with electrical equipment. At first knowledge of an electrical fire.
TURN OFF the electricity. The fire then becomes a Class A fire and can be treated as Class A fire. When treating a Class A fire, a carbon dioxide, dry chemical, or halon extinguisher can be used. If the electricity cannot be turned off at once, be sure to use a chemical extinguisher, NOT water. If water is released upon this type of fire, the electricity may travel up the stream of water through the extinguisher.
Class D: A Class D fire refers to combustible metal fire, such as the magnesium metal sometimes found in certain automobile engines. These can only be put out by a Class D fire extinguisher. Water will only feed the fire: it would take a tremendous amount of water to put out this type of fire.
70 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
2. Use and Care of Fire Extinguishers
Extinguisher (carbon dioxide, dry chemical, or halon) should be serviced once a month by inverting the extinguisher and shaking it. Once a year, an authorized service should inspect and recharge the extinguisher.
Once an extinguisher is used, never place it back in its original place; be sure it is recharged immediately by and authorized service company. To use a fire extinguisher, the acronym “P.A.S.S.S.” is the basic operation.
Pull the ring pin
Aim the nozzle at the base of the fire
Squeeze the handle
Sweep the handle
Sweep the nozzle from the side to side
If the extinguisher has an insulated, be sure to hold the handle, not the hose. As carbon dioxide is discharged, it creates static electricity that can shock you.
3. Keys to Combating A Fire
Use the appropriate fire extinguisher to combat the fire. The type of fie the extinguisher was made for is labeled on the container. Most of the building extinguishers are of the ABC type, which can be used on most types of fires.
When at all possible, two or more people should fight a fire. Never enter a room alone, unless a person’s life is in danger.
Feel the doorknob for heat before entering the room. If the door or doorknob is hot to the touch, do not enter. This indicates the room is engulfed in flames and opening the door will cause the fire to spread rapidly. If you determine it is safe to enter the room, close doors to prevent any fire from spreading.
Fire, gases and smoke will rise: therefore, if you must enter a room to save a life, crawl on your hands and knees along the floor.
Do not touch electrical wiring or television sets.
Caution is advised when using fire hoses, which could result in water damage.
71 AIS Proposal for RFP – City of Norwalk RFP No. 26-832 City-Wide Security Services Use or disclosure of confidential information contained on this page is subject to the restriction on the CPRA Exemptions & Exceptions page of this proposal.
MEDICAL EMERGENCY RESPONSE PROCEDURE
In instances of serious injury or illness, the following steps shall be taken:
Notify emergency services and provide the exact location of the victim and describe the medical problem/symptoms.
Keep the victim still.
Enforcement personnel shall attempt to obtain detailed information about the incident. Enforcement personnel shall ask the victim (if conscious) about their condition, and/or interview any available witnesses. Enforcement personnel shall remain with the victim until relieved by Emergency Medical Services (EMS) personnel.
The decision of whether or not to administer First Aid at the scene of an accident/injury is a personal one. The Good Samaritan law protects people who choose to perform First Aid, as long as the action taken is reasonable under the circumstances.
Automatic External Defibrillator & CPR (AED) if applicable
Certified personnel may authorize the use of the AED and CPR in accordance with the training received when the person is unconscious.
Bloodborne Pathogens
Employees or patrons may be exposed to blood while rendering first aid, cleaning up spills, cut/punctured by a potentially contaminated sharp object(s), or other contaminating activities. If this occurs, the following steps must be taken:
Ensure that other employees or patrons are not exposed unless properly protected (i.e. gloves, goggles, etc.)
Obtain all available information on the person who was the source of the blood. Notify Absolute International Security Post Commander and/or Management.
Enforcement personnel shall ensure the proper handling of the exposure, including all required documentation and notifications, as required by the Blood-borne Pathogens procedures.
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SAMPLE FORM
73 Tue, 20th Feb 2024
Daily Shift Report
Feb 20 7:46am - Feb 20 3:01pm I Duration: 7h 15m
SCANS ISSUES TASKS AUDITS
56 0 4 0
Timeline
Activity Location Tlmestamp (PST)
Shift Started Tue 20 7:46 am
Shift Ended Tue 20 3:01 pm
Activity Summary
Activity Location Tlmestamp (PST)
Location Scan First Floor employee back room Tue 20 7:46 am Location Scan No Exit Tue 20 7:46 am
Location Scan Secondary Entrance Notice Board Tue 20 7:46 am Location Scan Second Floor Tue 20 7:47 am
Location Scan Second Floor Tue 20 7:47 am
Location Scan Second Floor Interior Bathroom Hallway Tue 20 7:48 am Location Scan Electrical Room Door Tue 20 7:50 am
Location Scan Smoking Patio Tue 20 7:51 am
Location Scan Parking Light Pole 1 Tue 20 7:52 am
Location Scan Parking Light Pole south side Tue 20 7:54 am (@) Lighthouse Shift Report I 20th Feb 2024
SAMPLE FORM
74 Hourly Activity Report
AIS HQ - 9:13 am PST by
Activity Details
Time 09:11
Narrative This is a sample hourly report
Photo(s)
Signature
Print
Name AIS Employee
Tue, 20th Feb 2024
Task 00060629 | 20th Feb 2024
SAMPLE FORM
75 Phone: (626) 858-7188
Fax: (626) 858-2882
www.absolutesecurityintl.com
This report is created by AIS for our client’s reference only. It is not intended for anyone other than the specific client. The contents of this report are the observations at the jobsites. Since the report may expose some security issues, the specific clients who receives this report should not disclose t he contents of this report to any other party due to the sensitive nature of the report. AIS does not assume any liability if any part of this report is disclosed to any third part y for any reason without a written permission from AIS. 09-OP-106-00003
Incident Report
Incident Type
Clients Name Jobsite
Clients Address Jobsite Address
Date, Time, Day of Occurrence
Location of Occurrence
CODE: V - VICTIM W - WIT NESS I - INFORMANT R - REPORTING PARTY P - PARTY Code # of L. NAME F. NAME M. NAME SEX ETHNICITY DOB AGE RES. ADDR. CITY ZIP VICTIM CLASSIFICATIONS # RES. PHONE BUS. ADDR. CITY ZIP English Speaking? BUS. PHONE Code # of L. NAME F. NAME M. NAME SEX ETHNICITY DOB AGE RES. ADDR. CITY ZIP VICTIM CLASSIFICATIONS # RES. PHONE BUS. ADDR. CITY ZIP English Speaking? BUS. PHONE CODE: S - SUSPECT SJ -S U B J E C T S / V -S U B J E C T / V I C T I M SJ/V - SUBJECT/ VICTIM Code # of L. NAME F. NAME M. NAME DRIVER’S LICENSE (STATE & NO.) RES. ADDR. CITY ZIP RES. PHONE
BUS. ADDR. CITY ZIP BUS. PHONE
SEX RACE ETHNIC ORIGIN HAIR EYES HEIGHT WEIGHT DOB AGE
CHARGE WHERE DETAINED OR CITE #
AKA MONIKER BOOKING #
Code # of L. NAME F. NAME M. NAME DRIVER’S LICENSE (STATE & NO.) RES. ADDR. CITY ZIP RES. PHONE
BUS. ADDR. CITY ZIP BUS. PHONE
SEX RACE ETHNIC ORIGIN HAIR EYES HEIGHT WEIGHT DOB AGE
CHARGE WHERE DETAINED OR CITE #
AKA MONIKER BOOKING #
VEHICLE #__________
STATUS____________
LICENSE (STATE & NO.) YEAR MAKE MODEL BODY TYPE COLOR
REGISTERED OWNER IDENTIFYING FEATURES GARAGE NAME/ PHONE OFFICER EMPLOYEE # SUPERVISOR EMPLOYEE # SHIFT OPERATIONS EMPLOYEE # DATE TIME
SAMPLE FORM
76 Incident Report
AIS HQ
Irwindale Avenue, Irwindale California 91706
Status CLOSED
Duration 4d 17h
Assignees No users assigned
Timeline
Activity
Issue updated to Closed
Issue opened
Incident Type & Description
Narrative
Photo(s)
Precise Location Description
Incident Response
Who was notified (select all that apply)?
Name and title of persons notified
Involved Person(s)
{t) Lighthouse
User
Wed, 6th Dec 2023
......_ � Date & Tlmestamp (PST)
�
:on, Dec 11 9:54:SSam PST
� --- Wed, Dec 6 4:26:48pm PST
•This is sample report only•
is morning upon arrival to the site it was reported by IT ha he window in there office was found broken. No
• ct cause was found. No other damage was found.
uilding management was notified.
IT office
AIS Management
--=-. Chief of Staff
-- - Logistics Manager
Issue 00000004 I 6th Dec 2023
77 Total Score 7 / 7
100%
Additional Comments and Commendations
Has Officer displayed conduct above and beyond
expectations?
No
Additional Notes This is a sample Officer Inspection
Sign-Off
Officer Signature
Print Officer name AIS Employe
Supervisor Signature
Print Supervisor Name AIS Employee
Tue, 20th Feb 2024
Audit 00001241 | 20th Feb 2024
SAMPLE FORM
78 Total Mileage:
Date of Visit: Start Time: End Time:
Date of Visit: Start Time: End Time:
Date of Visit: Start Time: End Time:
Officer Assigned: Officer Name Printed: Officer Signature Officer Daily Report Reviewed? Yes No
Jobsite Name: Jobsite Address:
Notes and Observations:
Officer Assigned: Officer Name Printed: Officer Signature Officer Daily Report Reviewed? Yes No
Jobsite Name: Jobsite Address:
Notes and Observations:
Officer Assigned: Officer Daily Report Reviewed?
Yes No
Officer Name Printed: Officer Signature
Jobsite Name: Jobsite Address:
Notes and Observations:
Start Time:
Supervisors Daily Report
Vehicle Number: Starting Mileage: Ending Mileage: Vehicle Inspection Report Completed? Yes No
Supervisor Name: Supervisor ID#: Date: Day of Week:
4255 Tyler Avenue, El Monte, California 91731
Telephone (626) 858-7188 Facsimile (626) 858-2882 Toll Free (866) 969-7188 www.absolutesecurityintl.com
SAMPLE FORM
79 Name: _____________________________________ID#_______________Pay Period:_________________ to ______________ Date Time In Time Out Time In Time Out Hours Approval
Total Hours:________________ Date:_______________________ Signature:______________________________________ Final Approval:___________________ Job Site/Location
California law mandates that you must take a 30 minute meal break, when you work more than 5 hours a day. You MUST begin your meal break BEFORE you start working more than 5 hours. For example, if you begin work at 6:00am, your meal break must begin no later than 11:00am (5 hours after you begin work).
I certify under the penalty of perjury that the above hours accurately represent my working and meal break hours. I further certify that to the extent I worked less than 6-hours on a given day and waived my right to a meal break OR worked less than 12-hours in a day and waived my right to a second meal break, I did so VOLUNTARILY of my own free accord and without any coercion from my employer. I also certify that I have taken ALL of my 10-minute rest breaks to which I am entitled under California law, as fully explained to me by my employer.
California law also mandates that you take a 10-minute, duty free, rest break for every four (4) hours worked or major fraction thereof. The law requires that you take a 10-minute rest break in the middle of each 4-hour work period (e.g., at the 2-hour mark).
These are paid breaks, and can NOT be voluntarily waived. 4255 Tyler Ave • El Monte, California 91731
Toll Free (866) 969-7188 • Telephone (626) 858-7188 • Facsimile (626) 858-2882 www.absolutesecurityintl.com
Please send time cards to: [email protected]
SAMPLE FORM
80 Disciplinary Action Notice
Score Not Applicable To This Document
The presence of any score on this document is only for
formatting purposes and has no substantive value.
Officer/ Site information
Name
Employee#
Title
Post/ Jobsite Name
Date & Time
Date
Time
Type of Violation
Violation(s)
Other
Photo Documentation
Photo
Dept. Head/Manager/Supervisor Statement
Descr iption of Violation(s)
Employee Statement
(@) Lighthouse
Wed, 14th Feb 2024
- 3:32 pm PST by
Acknowledged
-
Officer
02/14/24
15:22
0%
Atten dance Issue, Carelessness. Disorderly Conduct. Failure to Follow Instruc tion, Insubordination, Tardy
■II■■■■■ was late 50 minutes today, February
T4, 2"0:.!:<i", tor fier scheduled shift.
■--TL has been trained and has been given a
cifscipl'ina
J
act1on last week in efforts to improve her
tardiness. ·••e failed to show up to her
schedule �l'\ltt nn 1m<> tnl'i;,\.
Audit 0000 1100 I 14th Feb 2024
SAMPLE FORM
81 Employee Statement
Action to be taken
Action
Other
Consequences should incident occur again
Officer Signature
Print Name
Signature
Refused to Sign
Supervisor Information
Print Name
Signature
Score Not Applic able To This Document - This
Section is Intentionally Left Blank
Question
(@) Lighthouse
Wed, 14th Feb 2024
Probation
has been advised that if her behavior
confinues, sfie may be removed from the site
Answer Weight Score
Audit 00001100 I 14th Feb 2024
SAMPLE FORM
82 Officer Inspection 100%
AIS HQ - 9:15 am PST by
Officer Details
Officer Name AIS Employee
Employee ID 99999
Officer Guard Card Information
Current Guard Card on Person Yes
If "No" Why not?
Guard Card Expiration Date 29/02/24
Other Officer Certifications
Firearm Permit N/A
Baton Permit Yes
Pepper Spray Certificate Yes
CPR/ First Aid Certificate Yes
If "No" on any of the above that are required for the jobsite explain why the Officer does not have it with them
Inspection 7 / 7 (100%)
Question Answer Weight Score
Uniform Dress and Appearance Pass 1 1
Duty Gear and Equipment Pass 1 1
Officer Conduct Pass 1 1
Training & Certifications Pass 1 1
Job Knowledge Pass 1 1
Reporting Accuracy and Completeness Pass 1 1
Vehicle Condition Pass 1 1
Tue, 20th Feb 2024
Audit 00001241 | 20th Feb 2024
SAMPLE FORM
83 Total Score 7 / 7
100%
Additional Comments and Commendations
Has Officer displayed conduct above and beyond
expectations?
No
Additional Notes This is a sample Officer Inspection
Sign-Off
Officer Signature
Print Officer name AIS Employe
Supervisor Signature
Print Supervisor Name AIS Employee
Tue, 20th Feb 2024
Audit 00001241 | 20th Feb 2024
SAMPLE FORM
84 4255 Tyler Avenue, El Monte, California 91731
Telephone (626) 858-7188 Facsimile (626) 858-2882 Toll Free (866) 969-7188 www.absolutesecurityintl.com
ABSOLUTE INTERNATINAL SECURITY
GUARD SIGN-IN / SIGN-OUT SHEET
POST: _______________________________ LOCATION: _______________________________
DATE NAME(PRINT) SIGNATURE TIME-IN TIME-OUT APPROVED
INITIAL
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87 ACCOUNT NAME:
Speacial Security checks information for patrol offices:
TIMES OF PATROL CHECKS:
OFFICERS OBSERVATIONS AND NOTATIONS:
OFFICER'S SIGANATURE:
FIRE WATCH
4255 Tyler Avenue, El Monte, California 91731
www.absolutesecurityintl.com
Telephone (626) 858-7188 Facsimile (626) 858-2882 Toll Free (866) 969-7188
D A T E
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SAMPLE FORM
89 Vehicle Inspection Report 100%
- 6:11 am PST by
General Vehicle Information
Vehicle Unit Number 42
Fuel Gage Level 1/2
Mileage 97162
Exterior Condition 6 / 6 (100%)
Question Answer Weight Score
Front No Damage 1 1
Rear No Damage 1 1
Driver Side No Damage 1 1
Passenger Side No Damage 1 1
Other Body Damage (explain in notes) No Damage 1 1
Cracks on Windows and Windshield No Damage 1 1
Electronics 7 / 7 (100%)
Question Answer Weight Score
Headlights Works perfectly 1 1
Tail Lights Works perfectly 1 1
Break Lights Works perfectly 1 1
Turn signals Works perfectly 1 1
Cabin Light Works perfectly 1 1
Light Bar - - -
Windows / Slide view Works perfectly 1 1
Is AC / Heater and Windshield Defogging Working? Works perfectly 1 1 Tire Condition 2 / 2 (100%)
Question Answer Weight Score
Tue, 20th Feb 2024
Audit 00001234 | 20th Feb 2024
SAMPLE FORM
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______________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ ____________________________________________________________________________ 09-AD-118-0010
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