REGIONAL TRANSIT PROVIDER AGREEMENT: 2026 FIFA World Cup Games Enhanced Transit Service
This Regional Transit Provider Agreement (“Agreement”), entered into effect June 12, 2026, is between the Los Angeles County Metropolitan Transportation Authority (“LACMTA”) and Norwalk Transit System (“Regional Transit Provider”).
RECITALS
WHEREAS, LACMTA seeks to enter into a contract with Regional Transit Provider for World Cup Games Enhanced Transit Service (“WCGETS”) transportation service to and from FIFA World Cup eight (8) games at Los Angeles (SoFi) Stadium in Inglewood, CA, in order to help assemble sufficient capacity to accommodate the estimated ridership demand of 25,000 for each World Cup game;
WHEREAS, LACMTA assures Regional Transit Provider that the WCGETS transportation service described in Section II Service Description constitutes general public transit service as it relates to the Federal Transit Administration (FTA) Charter Bus Service Regulation.
WHEREAS, LACMTA has agreed to provide Regional Transit Provider funds to cover the costs of operating, supervising, and mechanical support staff for the transportation service provided by this Regional Transit Provider to and from FIFA World Cup eight (8) games at Los Angeles (SoFi) Stadium;
WHEREAS, up to $3,960,720 of FY24-25 Low Carbon Transit Operations Program (LCTOP) funding and an anticipated $9,100,000 in FY26 Federal Transportation Appropriations are available for WCGETS operations, of which a portion will be provided to Regional Transit Provider per this Agreement.
THEREFORE, in consideration of the mutual terms and conditions contained herein, LACMTA and Regional Transit Provider hereby agree as follows:
I. TERM
The term of this agreement shall commence on March 2, 2026, with a six-month term and shall terminate on August 31, 2026.
II. SERVICE DESCRIPTION
LACMTA
A. LACMTA shall ensure that the services provided through this Agreement comply with 49 U.S.C. 5323(d) and 49 C.F.R. Part 604, regarding Charter Bus Regulations.
Regional Transit Provider will provide supplemental transit service under this agreement.
B. LACMTA shall lead all coordination, communications, and agreements with Los Angeles Sports and Entertainment Commission (LASEC), Hollywood Park, City of Inglewood, and FIFA related to WCGETS service plan, operations, marketing, and wayfinding.
C. LACMTA shall provide and manage temporary infrastructure, food and water, and portable restrooms for all employees from LACMTA and Regional Transit Provider at locations managed by LACMTA, including the three stadium terminals at: 1) ITF, 2) Intuit Dome East Garage, and 3) Manchester/Prairie.
D. LACMTA shall establish a WCGETS Operations Control Center at One Gateway Plaza, Los Angeles, CA 90012.
E. LACMTA will provide Regional Transit Provider with official FIFA-branded shirts (“Uniforms”). These Uniforms shall be supplied by LACMTA at no cost to Regional Transit Provider.
F. LACMTA shall collect all passenger fares off board vehicles for all WCGETS using mobile fare validators. Passenger fares will follow LACMTA adopted fare policy and may be incorporated into the parking reservation rate.
G. LACMTA shall develop and provide bus communications, dispatch, operator application, and reporting software in support of the WCGETS, including Samsung tablets, mounts, and data package for all WCGETS buses.
H. LACMTA shall host four (4) Table-Top Exercises (scenario driven emergency simulation exercise) and three (3) Full Scale Exercises (real-time simulation exercise that mobilizes personnel, equipment, and resources to test emergency plans) hosted by LACMTA in advance of the first World Cup game.
I. LACMTA shall host after action meetings and/or activities within 30 days of the conclusion of the World Cup to debrief, document, and share lessons learned, best practices, and opportunities for adjustments and improvement.
J. LACMTA shall coordinate with Regional Transit Provider to install and remove, at the conclusion of shuttle services, FIFA World Cup branding vinyl vehicle wrapping on the exterior of buses to be dedicated for WCGETS service at Regional Transit Provider or a separate agreed upon location. The design, fabrication, installation, and removal of the wrapping will be at the sole cost to LACMTA. A designated area will be available for Regional Transit Provider to include your logo. Any Regional Transit Provider logo design, fabrication, installation within the designated area will be at the sole cost and discretion of Regional Transit Provider. Such wrapped buses are encouraged to be used in Regional Transit Provider services when not in use on
WCGETS services. Regional Transit Provider will remain responsible for ensuring that any required regulatory, safety, and identification decals remain visible and compliant at all times and will coordinate with LACMTA by identifying any such decals that may be impacted by the vehicle wrap.
K. LACMTA will provide Regional Transit Provider operating from non-LACMTA locations with a FIFA World Cup Partner Toolkit containing approved wayfinding, messaging, branding, and customer information materials, which may include signage, maps, digital assets, web content references, and marketing and communications copy, to support a coordinated customer experience.
L. LACMTA is responsible for coordinating all marketing and promotion of the Service.
Regional Transit Providers should support promotion of WCGETS through their agency owned media channels, based on materials provided by Metro, and collaborate with Metro for earned media promotion.
Regional Transit Provider
M. Regional Transit Provider shall operate transit bus service to and from a mutually agreed location and the FIFA World Cup eight (8) games at Los Angeles (SoFi) Stadium in Inglewood, CA.
N. Regional Transit Provider will also be required to provide to Metro a copy of their Title VI Program and is required to comply with their Title VI Program.
O. The Regional Transit Provider shall operate the Service according to the alignments, spans, and minimum frequencies to meet passenger demand set forth in Attachment A (“World Cup Games Enhanced Transit Service”), which is attached hereto, and by this reference, incorporated herein.
P. Regional Transit Provider shall provide the following staff support in addition to Bus Operators:
i. Two (2) Transit Supervisors: One (1) at transit hub for egress then at stadium hub for egress; One (1) at combined WCGETS Operations Control Center ii. One (1) Mechanic + Service Truck: One (1) at transit hub for egress then at stadium hub for egress
Q. Regional Transit Provider shall ensure that all Operators and Supervisors wear the assigned FIFA-branded Uniforms during game days while providing Service.
R. Regional Transit Provider shall not collect fares, but may be required to check that passengers boarding shuttles have appropriate confirmation of fare payment.
S. Regional Transit Provider shall install and utilize Samsung tablets and communications software supplied by Metro for the purpose of recording all required operational data during the performance of services under this Agreement. The tablets shall be used in accordance with Metro’s technology policies, data entry procedures, and any applicable security protocols. Regional Transit Provider shall return the Samsung tablets and communications software in good working condition at the conclusion of the WCGETS.
T. In addition to electronic data entry on the Samsung tablets, Operators are required to maintain a secondary record of all operational data using either (a) Metro-approved paper forms or (b) an Excel-based data recording template, set forth in Attachment B (“WCGETS After-Game Reporting Template”). These supplemental records must be completed accurately and submitted in accordance with Metro’s reporting timelines (by 8:00 AM the following day).
U. Regional Transit Provider shall participate in at least one (1) Table Top Exercise and one (1) Full Scale Exercise hosted by LACMTA in advance of the first World Cup game.
V. Regional Transit Provider shall participate in After Action meetings and activities hosted by LACMTA to debrief, share and document lessons learned, best practices, and opportunities for adjustments and improvements.
W. Regional Transit Provider shall dedicate the same wrapped buses to be used for each of the eight (8) World Cup games. The buses shall be available for use in revenue service by Regional Transit Provider on non-World Cup game days. The buses must have headsigns programmed for WCGETS service(s) they will operate based on the approved WCGETS route name and number (detailed in Attachment A) X. Regional Transit Provider shall allow exclusive branding rights for both the inside and outside of the transportation buses used for the FIFA World Cup eight (8) games at Los Angeles (SoFi) Stadium. Regional Transit Provider shall allow LACMTA, at LACMTA’s sole expense, to install and remove, at the conclusion of shuttle services, FIFA World Cup branding, including, but not limited to, signs or vinyl vehicle wrapping on the interior or exterior of buses. Such materials will be installed in a manner that maintains visibility of Regional Transit Provider’s logo/branding in recognition of their valuable contribution to the overall FIFA 2026 WCGETS.
Y. Regional Transit Providers operating from locations not managed by LACMTA shall be responsible for producing, installing, maintaining, and removing Toolkit-related signage as agreed upon with LACMTA, including obtaining any necessary permissions or approvals. Toolkit materials are intended to be used as provided, and any modifications or adaptations will be coordinated with and approved by LACMTA. All Toolkit-related applications, including print and digital uses, will be coordinated with LACMTA and discontinued or removed following the conclusion of World Cup service operations.
III. FUNDING
A. For costs associated with the operation of the FIFA WCGETS, LACMTA shall pay the Regional Transit Provider in accordance with Section IV. Regional Transit Provider will be responsible for providing the fleet and supporting staff in a full and complete manner to operate the agreed transit service scope; see Attachment A (“World Cup Games Enhanced Transit Service”).
B. LACMTA will fund Regional Transit Provider a maximum amount of 6.5 revenue service hours per bus per game not to exceed $20,885.28 ($133.88 per revenue service hour). Regional Transit Provider will supply three (3) buses. Whereas, LACMTA shall be invoiced a one-time amount not to exceed the maximum agreed- upon amount for the service, unless otherwise agreed to by the parties. LACMTA will be invoiced for hours of service actually provided, with the maximum amount per event listed below.
Event Name and Date Event Amount
USA Opening Game - Friday, June 12, 2026 $2,610.66
Group Stage – Monday, June 15, 2026 $2,610.66
Group Stage – Thursday, June 18, 2026 $2,610.66
Group Stage – Sunday, June 21, 2026 $2,610.66
USA Group Stage – Thursday, June 25, 2026 $2,610.66
Round of 32 – Sunday, June 28, 2026 $2,610.66
Round of 32 – Thursday, July 2, 2026 $2,610.66
Quarterfinal – Friday, July 10, 2026 $2,610.66
TOTAL AGREEMENT COST $20,885.28
C. Regional Transit Provider may be called upon in advance and/or on the day to provide extra service as agreed with Metro based on early parking sales and other data and WCGETS actual operational conditions and such operations would be paid based on the same Rate per Revenue Service Hour specified above in Section III B.
D. Regional Transit Provider may also be reimbursed for additional tasks performed for the WCGETS program as agreed on a case-by-case basis with LACMTA, including items such as security and ambassador staffing.
IV. REPORTING/INVOICING
Regional Transit Provider shall report to LACMTA by 8:00 AM the following day, all of the following data for FIFA World Cup 26 Transportation Service they provide:
Passenger Trips;
Total hours operated;
Total miles operated;
Any incidents;
Other service-related data as required for National Transit Database (NTD) reporting (Service Provider will be responsible for NTD reporting).
A. Regional Transit Provider shall submit a one-time invoice not to exceed the maximum agreed-upon amount for the service, within thirty (30) days after the end of the FIFA World Cup eight (8) games at Los Angeles (SoFi) Stadium, to LACMTA Accounts Payable Department, at [email protected], with a copy to the LACMTA Project Manager. LACMTA shall pay Regional Transit Provider a one- time payment of funds to be provided.
B. LACMTA retains the right to audit Regional Transit Provider’s records of the Service and will monitor the service to review compliance with Agreement requirements.
C. Regional Transit Provider shall provide a copy of any contract entered into with another provider, related to the operation of the Service, to LACMTA’s Project Manager.
V. INDEMNIFICATION
Regional Transit Provider shall indemnify, defend, and hold harmless LACMTA, its officers, agents and employees, from and against any and all liability and expenses, including defense costs and legal fees, death, personal injury, or property damage arising from or in any way connected with Regional Transit Provider’s services to be performed pursuant to this Agreement, including without limitations, their portion of the FIFA WCGETS program. This obligation to indemnify, as set forth in this section, shall survive expiration or early termination of this Agreement.
VI. INSURANCE
Regional Transit Provider will comply with the provisions of all insurance requirements set forth in Attachment C (“Regional Transit Provider Insurance Requirements”).
VII. INSPECTION OF RECORDS
A. LACMTA records relevant to this Agreement shall be available for inspection by Regional Transit Provider at all reasonable times for a period of at least three (3) years for each year, or after the termination date, whichever comes first.
B. LACMTA shall have the right to monitor and audit all Service performed by Regional Transit Provider under this Agreement, including the right to conduct a financial and compliance audit.
VIII. NON-DISCRIMINATION
No person shall, on the grounds of race, color, religion, national origin, ancestry, age, sex, physical or mental disability, be excluded from participation in, or be subject to, discrimination in the operation of FIFA WCGETS program.
IX. COORDINATION
A. LACMTA and Regional Transit Provider shall coordinate in the preparation for operation of these services, to the extent practical and necessary, to ensure service is planned for and delivered successfully. This coordination will require the parties to communicate and meet at dates determined by LACMTA. Any desired schedule change to these services that may affect passenger transfers must be approved by LACMTA in writing. The costs of this coordination are not reimbursable under this agreement.
B. LACMTA Project Manager for this project shall be the Sr. Director, Operations Support of Contract Services, Sandra Solis, or her/his designee. The Regional Transit Provider coordinator for this project shall be James Parker, or his/her designee.
X. WAIVER OF BREACH
The waiver of each party of any breach of any provision of this Agreement shall not be construed as a waiver of any subsequent breach of that same or any other provision.
XI. NOTICES
All notices hereunder must be in writing, and, unless otherwise provided herein, shall be deemed validly given on the date either personally delivered to the address indicated below; or on the third (3rd) business day following deposit, postage prepaid, using certified mail, return receipt requested, in any U.S. Postal mailbox or at any U.S. Post Office, or via facsimile to a party or the facsimile number set forth below or to such other or further facsimile number provided in a notice sent under the terms of this paragraph, on the date of transmission of that facsimile. Should Regional Transit Provider or LACMTA have a change of address, the other party shall immediately be notified in writing of such change. All notices, demands, or requests from LACMTA to Regional Transit Provider or from Regional Transit Provider to LACMTA shall be addressed as follows:
Norwalk Transit System
James Parker
Executive Director of Regional Transportation
12700 Norwalk Blvd
Norwalk, CA 90650
FIFA World Cup Games Enhanced Transit Service
Telephone Number: (562) 929-5533
Fax Number: (562) 929-5572
Email: [email protected]
Los Angeles County Metropolitan Transportation Authority Sandra Solis
Sr. Director, Operations Support
One Gateway Plaza, Mail Stop 99-6-3
Los Angeles, CA 900012
FIFA World Cup Games Enhanced Transit Service
Telephone Number: (213) 922-6266
Fax Number: (213) 922-7065
Email: [email protected]
XII. SEVERABILITY
Should any part, term, or provision of this Agreement or any document required herein to be executed be declared invalid, void, or unenforceable, all remaining parts, terms, and provisions hereof shall remain in full force and effect and shall in no way be invalidated, impaired, or affected thereby.
XIII. ENTIRE AGREEMENT
This Agreement constitutes the full and complete understanding between the parties with respect to the subject matter herein, and any other agreement regarding this subject matter is void and of no further force or effect.
IN WITNESS THEREOF, the parties hereto have caused this Agreement to be executed by their respective duly authorized officers.
NORWALK TRANSIT SYSTEM LOS ANGELES COUNTY
METROPOLITAN TRANSPORTATION
AUTHORITY
By: ______________________________ By: ______________________________ Jesus M. Gomez Stephanie Wiggins
City Manager Chief Executive Officer
Date: _____________________________ Date: _____________________________ APPROVED AS TO FORM: APPROVED AS TO FORM:
Dawyn R. Harrison
County Counsel
By: ______________________________ By: ______________________________ Arnold M. Alvarez-Glasman
City Attorney
Deputy
Date: _____________________________ Date: _____________________________ Attest:
By: ______________________________
Theresa Devoy, CMC, City clerk
Date: _____________________________