Cityworks | Azteca Systems, LLC.
11075 South State Street, Suite 24
Sandy, UT 84070
Phone: 801-523-2751
Website: Cityworks.com
OAKLAND, CA
QUOTE: Q-08050
Attachment B
Cityworks is designed and created to be the leading
GIS-centric system for public asset management, that
fully leverages the power of geographic information
(GIS) and help communities work smarter, become
more sustainable, resilient, and safe.
TABLE OF CONTENTS
Company Information ......................................................................................................... Section 1 Quote ....................................................................................................................................... Section 2 Cityworks & ArcGIS ............................................................................................................... Section 3 Products & Optional Add-ons ........................................................................................... Section 4 System Specifications .......................................................................................................... Section 5 Maintenance .......................................................................................................................... Section 6 SECTION 1
COMPANY INFORMATION
CITYWORKS® | AZTECA SYSTEMS®
Founded in 1986, Azteca Systems, LLC began as a consulting firm that provided cartographic mapping support to federal agencies. Azteca Systems earned a reputation for GIS-centric solutions, and public works agencies began approaching us for help with their asset management strategy. In 1996, the Cityworks platform was born.
Cityworks is a powerful, flexible, and affordable web GIS-centric public asset management solution.
Today, we support more than 650 organizations throughout the United States and around the world, from single-user sites to enterprise installations.
Our clients include public works agencies, transportation agencies, water and wastewater utility districts, airports, energy companies, community development agencies, and other organizations involved with the care and operation of public assets.
We are a full-service company—a financially strong and closely-held corporation. Focused on the development of GIS-centric software applications, Azteca Systems is capable of providing complete implementation, integration, data conversion, and process review services, as well as re-engineering, education, and ongoing maintenance.
GIS offers a robust and accurate representation of assets, modeled as they are in your community.
Built exclusively on Esri’s ArcGIS® Cityworks offers a robust system of record, engagement and insight for public asset management.
We recognize GIS as the authoritative system of record
for local government and public service organizations.
CORE VALUES
1. BUILD THE RIGHT TEAM
2. CREATE LASTING PARTNERSHIPS
3. ENABLE THE POWER OF GIS
4. IMPROVE COMMUNITIES
BUILD THE RIGHT TEAM
Our employees are the lifeblood of Cityworks. We are passionate about creating a GIS-centric ecosystem to help you build a more resilient, sustainable, and safe community—a smart community.
Our objective is simple: engage a culture of innovation and ongoing improvement for employees, customers, and strategic partners.
Our company is staffed by a comprehensive group of professionals capable of development, implementation, training, customer support, and marketing. As a Cityworks client, you will have access to the following teams:
• Enterprise Solutions: Support implementation and project management, education services, and the business partner program.
• Products and Development: Responsible for software development, testing, research and development, and documentation.
• Customer Success Management (CSM): Provide support before, during, and after implementation and ensure long-term client success.
CREATE LASTING PARTNERSHIPS
The Cityworks community includes a network of business partners who embrace the value of superior customer service. From world-renowned civil engineering and technology integration firms to respected software companies and international distributors, our business partners all share a common belief in the value GIS.
Our strategic partners, Esri and Trimble, provide long-range support in the core technology and business objectives we pursue with Cityworks. Implementation partners help you put Cityworks to use—efficiently, effectively, and as quickly as possible.
Several world-class software development companies help customers extend the reach of Cityworks with integrated solutions. These development partners support capabilities such as automated vehicle location (AVL) services, CCTV inspections, citizen engagement, utility location, pavement management, systems modeling, mobile solutions, utility billing, and so much more.
EXPANDING GLOBALLY
Cityworks continues to expand globally with customers and partners Cityworks customers
SECTION 2
QUOTE
Quote Number Q-08050-2
Created Date 10/24/2019
Expiration Date 1/23/2020
Contact Information
Contact Name: Prepared By
Name:
Joe Pilimai
Organization: Oakland (CA), City of Prepared By
Phone:
(801) 523-2751
Contact Address: 250 Frank H Ogawa Plaza
Oakland, CA
94612
Quote Lines
Product Name Quantity/
Population
Net Unit Price
ELA - SERVER AMS PREMIUM 1.00 $10,417.00
TOTAL: $10,417.00
Notes
Year 1 Dollar Value $10,417.00 Year 1 Date Range 01/01/2020 - 05/31/2020 Year 2 Dollar Value $145,000.00 Year 2 Date Range 06/01/2020 - 05/31/2021 Year 3 Dollar Value $160,000.00 Year 3 Date Range 06/01/2021 - 05/31/2022 Year 4 Dollar Value $180,000.00 Year 4 Date Range 06/01/2022 - 05/31/2023 Year 5 Dollar Value Year 5 Date Range
Quote Notes:
Quote upgrades current licensing to Premium AMS ELA.
Updated License:
Server AMS Premium Enterprise License Agreement (ELA), Includes Unlimited Quantities of the Identified Products:
Office
Respond
Mobile Native Apps (for iOS/Android)
--Includes the following Add-ons:
Storeroom
Equipment Checkout
Contracts
Cityworks for Excel
Cityworks Analytics for AMS
eURL (Enterprise URL)
Azteca Systems LLC 11075 | South State Street Suite 24, Sandy, UT 84070 | Corporate Main 801-523-2751 | Corporate Fax 801-523-3734 Operational Insights
Workload
Web Hooks
Performance Budgeting
CCTV Interface for PACP
Pavement Interface
Local Government Templates (LGT)
Use of Cityworks AMS Application Programming Interfaces (APIs) with commercially available Cityworks- centric applications that are licensed and maintained by authorized Cityworks partners Use of Cityworks AMS Application Programming Interfaces (APIs) with third party system integrations
License includes all departments at the City of Oakland, CA with the exception of Oakland International Airport.
Annual fee herein is based on 400,001 - 450,000 population range
*Fee for Year 1 reflects pro-ration through 05/31/2020. Current Renewal Amount has previously been paid.
Terms and Conditions
All quotations are valid for ninety-days (90) from the date above, unless otherwise stated in this quotation form. All prices quoted are in USD, unless specifically provided otherwise, above. These prices and terms are valid only for items purchased for use and delivery within the United States.
Unless otherwise referenced, this quotation is for the Cityworks software products referenced above only. Pricing for implementation services (installation, configuration, training, etc.), or other software applications is provided separately and upon request.
The procurement, installation and administration of the Esri software utilized in conjunction with Cityworks will be the responsibility of the customer.
The procurement, installation and administration of the RDBMS utilized in conjunction with Cityworks will be the responsibility of the customer. Currently, Cityworks supports Oracle and SQL Server. The procurement, installation and administration of the infrastructure (hardware and networking) utilized in conjunction with Cityworks will be the responsibility of the customer.
This quotation information is confidential and proprietary and may not be copied or released other than for the express purpose of the current system selection and purchase. This information may not be given to outside parties or used for any other purpose without written consent from Azteca Systems, LLC.
Software Licensing
All Azteca Systems software offered in this quotation are commercial off-the-shelf (COTS) software developed at private expense, and is subject to the terms and conditions of the “Cityworks Software License Agreement” and any and all addendums or amendments thereto. A fully executed copy of the Software License Agreement and any addendum(s) is required before delivery and installation and usage of the software is subject to the terms of the current license agreement.
Delivery method is by way of download through Azteca Systems, LLC. customer support web portal.
Payment Terms
Net thirty (30) days.
Taxes
Prices quoted do not include any applicable state, sales, local, or use taxes unless so stated. In preparing your budget and/or Purchase Order, please allow for any applicable taxes, including, sales, state, local or use taxes as necessary. Azteca Systems reserves the right to collect any applicable sales, use or other taxes tax assessed by or as required by law. Azteca Systems reserves the right to add any applicable tax to the invoice, unless proof with the order is shown that your organization or entity is tax exempt or if it pays any applicable tax directly.
International Customers
Azteca Systems LLC 11075 | South State Street Suite 24, Sandy, UT 84070 | Corporate Main 801-523-2751 | Corporate Fax 801-523-3734 These items are controlled by the U.S. government and authorized for extort only to the country of ultimate destination for use by the ultimate consignee or end-user(s) herein identified. They may not be resold, transferred, or otherwise disposed of, to any other country or to any person other than the authorized ultimate consignee or end-user(s), either in their original form or after being incorporated into other items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and regulations.
AZTECA SYSTEMS, LLC. COPYRIGHT 1995 - 2019
Accepted by:
Title
______/_____/_____
Date
Azteca Systems LLC 11075 | South State Street Suite 24, Sandy, UT 84070 | Corporate Main 801-523-2751 | Corporate Fax 801-523-3734 Azteca Systems LLC 11075 | South State Street Suite 24, Sandy, UT 84070 | Corporate Main 801-523-2751 | Corporate Fax 801-523-3734 SECTION 3
CITYWORKS & ARCGIS
CITYWORKS® AND ARCGIS®
ENABLE THE POWER OF WHERE™ FOR PUBLIC ASSET MANAGEMENT
WEB GIS-CENTRIC
We recognize GIS as the authoritative system of record for local government and public service organizations. Built exclusively on Esri’s innovative ArcGIS® technology, Cityworks offers a robust system of record, engagement, and insight for public asset management.
The Azteca Systems partnership with Esri began in 1987. Over time, the tools we used grew and changed as Esri’s technology grew and changed. Though other approaches may interface with a GIS— generally for map visualization—the Cityworks platform has always used ArcGIS as the authoritative data system of record.
Ultimately, this translates to a powerful user experience. End users can easily and seamlessly move between Cityworks to Esri applications to collect, view, and share data. Application developers can access ArcGIS and Cityworks to design and build applications that support unique end-user workflows.
Together, Cityworks and Esri ArcGIS support a range of solutions to meet your needs.
SINGLE SIGN-ON
Single Sign-on allows users to log in to Cityworks using their ArcGIS Online or Portal for ArcGIS credentials. This is helpful for administrators who want to manage user passwords in ArcGIS Online or Portal for ArcGIS rather than Cityworks. Single Sign-on also eliminates the need for the Esri Resource Proxy to be configured for secured GIS services to be consumed by the map. This function also allows users to view ArcGIS Online web maps in Cityworks.
When logged in via Single Sign-on, users have two additional map tools: ArcGIS Online Web Map Manager and Roads and Highways.
The ArcGIS Online Web Maps map tool allows users to incorporate add web maps from ArcGIS Online to their Cityworks map.
Roads and Highways is licensed under Single Sign-on and requires Esri’s Roads and Highways license and extension. This app contains map tools which allows users to create a feature event on roadway assets and create work orders, inspections, and permits attached to the new event. Route marker pins are used along the assets to define the end points of the feature events. Data from Cityworks Roads and Highways can be viewed in Esri’s Roads and Highways, providing powerful mapping, reporting, and analyses.
WEB MAP MANAGER
Web Map Manager enables users to select and change their map in Cityworks to any shared web map found in Portal for ArcGIS and ArcGIS Online. In addition, an organization’s saved Enterprise URLs can be dynamically added into a web map as a layer and ordered by the user interactively. This product requires licensing for EURL, and users must be logged in via Cityworks Single Sign-on.
COLLECTOR FOR ARCGIS
Collector for ArcGIS is an Esri app that allows users to create and update GIS features while working in the field. Using the Cityworks mobile native apps for Android or iOS, Cityworks users logging in with their AGOL or Portal logins can open service requests, work orders, inspections, and PLL cases and navigate directly to that work extent in Collector. Since Cityworks and Collector leverage the same web map, that means users can move seamlessly between the two apps. It also means that any new features created, or updated, in Collector is available immediately in the Cityworks app.
NAVIGATOR FOR ARCGIS
Navigator for ArcGIS is an Esri app for routing and navigation. Cityworks mobile native app users can use Navigator to get turn-by-turn directions to any address or asset. Navigator will also provide an optimized route if users need to navigate to multiple locations. Like the Cityworks mobile native apps, Navigator works online or offline. Navigator can be opened from service requests, work orders, inspections, and PLL cases and initiated for routing to the work activity or associated asset.
WORKFORCE FOR ARCGIS
Workforce for ArcGIS is an Esri app that allows office staff to create and assign work to field crews, who also use the app to view their assignment in the field. Cityworks users logging in with their AGOL or Portal logins can open Workforce and access activities and seamlessly launch the Cityworks mobile native apps for Android and iOS to process the work order. This allows Cityworks users to record additional information in the Cityworks Native Apps, complete the work and update Workforce.
CROWDSOURCE REPORTER
Crowdsource Reporter is an Esri app that allows citizens to report concerns and issues. Those reports can be brought into Cityworks as service requests where they can be managed and follow up activities can be generated. As these are processed in Cityworks, updates can also be delivered back to Crowdsource Reporter for citizens to view.
ENABLE THE POWER
OF WEB GIS-CENTRIC
As a global leader for public asset management, Cityworks Designs, Creates, Promotes and Advocates GIS-centric software as a best practice to strengthen smart communities. We recognize GIS as the authoritative system of record for local government and public service organizations. Built exclusively on Esri’s innovative ArcGIS® technology, Cityworks offers a robust system of record, engagement, and insight for public asset management.
The Cityworks platform has always used ArcGIS as the authoritative data system of record. Ultimately, this translates to a powerful user experience. End users can easily and seamlessly move between Cityworks to Esri applications to collect, view, and share data. Application developers can access ArcGIS and Cityworks to design and build applications that support unique end-user workflows.
Together, Cityworks, Esri ArcGIS, and our partners support a range of solutions to meet your public asset management and infrastructure needs.
CITYWORKS AND ARCGIS
together provide powerful systems
of engagement, record, and insight
for public asset management.
Copyright © 2018 Esri. All rights reserved.
Mapping & Visualization
Understand locations and
relationships with maps
and visual representations
Data Management
Collect, organize, and maintain
accurate locations and details
about assets and resources
Field Mobility
Manage and enable a mobile
workforce to collect and access
information in the /f_ield
Monitoring
Track, manage, and monitor
assets and resources in real-time
Analytics
Discover, quantify, and
predict trends and patterns
to improve outcomes
Design & Planning
Evaluate alternative solutions
and create optimal designs
Decision Support
Gain situational awareness,
and enable information-driven
decision making
Constituent Engagement
Communicate and collaborate
with citizens and external
communities of interest
Sharing & Collaboration
Empower everyone to easily
discover, use, make, and share
geographic information
Esri’s ArcGIS®
COMMON PATTERNS OF USE
IMPROVE COMMUNITIES
Local governments and public service organizations across the world use Cityworks and ArcGIS to make their communities more resilient, sustainable, and safe. Esri recently identified nine ways organizations typically use GIS. In public asset management, this translates to four key activities that help organizations realize a greater return on investment:
• Constituent Engagement: Encourage residents, business owners, and policy makers to provide input, remain informed, and monitor progress with the help of Cityworks data and Esri web maps. • Organization Empowerment: Empower management and staff to collaborate, communicate, and interact with asset data.
• Organization Decision Support: Use asset data to better understand cost, risk, labor, and capital investment priorities. Help management and staff make better real-time, data-driven decisions.
• Organization Design and Planning: Evaluate alternatives and develop initiatives that improve management, budgeting, planning, and design.
GIS-CENTRIC CHARACTERISTICS OF PUBLIC ASSET MANAGEMENT
NO REDUNDANCY
ArcGIS is the authoritative system of record with
no writing or syncing to other asset data tables.
FULLY CONFIGURABLE
Cityworks can support any geodatabase design
for your assets—including linear, dispersed,
or condensed.
NON-PROPRIETARY
We build on the geodatabase with well-known
and understood data structure elements. Your
organization owns and fully controls its data.
ARCGIS UPDATES
Cityworks relies solely on ArcGIS feature services
to update the authoritative asset data to ensure
data integrity.
ARCGIS WEB MAP
Any application can access an ArcGIS web map
without constraints, allowing you to find and view
asset data at a glance.
SINGLE SIGN-ON
Our software supports a single-sign on identity. All
associated apps will support the preferred identity
storehouse—ArcGIS Online or Portal for ArcGIS.
ANALYTICS & REPORTING
Cityworks uses ArcGIS tools for data analytics and
powerful visualizations to support decision-making.
SECTION 4
PRODUCTS & OPTIONAL ADD-ONS
PRODUCTS
Core products include the following:
• Office for AMS
• Tablet for AMS
• Office for PLL
• Tablet for PLL
Add-on software applications have been designed to extend the Cityworks platform by providing additional specialized capabilities. These are licensed separately, and include the following:
• Respond
• Mobile Native Apps (for iOS/Android)
• Storeroom
• Equipment Checkout
• Contracts
• Cityworks for Excel®
• Cityworks Analytics
• eURL
• Public Access
• Operational Insights
• Workload
• Web Hooks
• Performance Budgeting
• CCTV Interface
• PAVER Interface
• JSON web services APIs
The Cityworks platform is designed to utilize Esri ArcGIS and contains Cityworks AMS and PLL core products which are available through their respective Office and Tablet apps. These apps provide the end user with an optimized office or mobile experience. Each contains full AMS or PLL functionality, along with integrated map tools. Products listed are for informational purposes only. Please refer to the quote in Section 2 for actual products to be licensed.
CITYWORKS AMS
Cityworks AMS is a web GIS-centric public asset management solution platform designed with built-in Office for AMS and Tablet for AMS apps. Each app incorporates a palette of tools, tabs, and links in a highly customizable environment, allowing Cityworks to be served across a department, a division, or an entire organization.
Cityworks Office for AMS and Tablet for AMS apps are designed for maintenance and operations. These apps allow users to utilize GIS functionality while managing and tracking maintenance operations involving service requests, work orders, and inspections within an office or mobile environment.
Users can schedule and track preventative maintenance with cyclical work orders and inspections.
Emergency and other reactive work orders are also managed. These are often generated from customer calls and service requests.
Maintenance data relating to specific public assets is tracked and managed, and includes: location, assets, resource usage and costs, assignments, tasks, comments, dates, and more. Caller histories as well as asset maintenance histories are readily available using Cityworks searches. Maintenance searches can be configured with tabular and/or spatial data. Specialized reports can be generated using Crystal Reports.
A map interface includes tools for map display, navigation, feature selection, activity creation, event layers, asset searches, navigation, location, redline, heat mapping, and more.
Office for AMS—Works Order
CITYWORKS PLL
Cityworks PLL is a web GIS-centric permits, licensing, and land platform designed to manage development projects, code enforcement cases, and other similar projects from inception to completion. It facilitates the use of ArcGIS mapping functions at all relevant levels. It is not only functional for private land development, but it can be used for utilities, highways, parades, festivals, and other public projects.
Cityworks PLL is designed with built-in Office for PLL and Tablet for PLL apps, which provide the end user with an optimized office or mobile experience. These apps contain full permits, license, and case management functionality and are designed for office computers, mobile laptops, and tablets.
Cityworks PLL gives jurisdictions direct control over their business processes. Basic functional forms are highly adaptable and can be tailored to each organization’s unique structure and needs.
Customized templates help manage the required data for specific processes. As many or as few templates as necessary can be designed to streamline the development process. PLL can be configured to allow access by multiple departments within an organization, such as land management, legal department, public utilities, and others.
Workflows efficiently track applicable tasks from application or request, through reviews, fee collection, inspections, commission meetings, hearings and abatement, license renewal, and more. GIS features can be associated to records and may include parcels, street segments, intersections, addresses, or any other defined GIS features.
Office for PLL —Summary view
RESPOND
Respond extends Cityworks AMS and PLL functionality to a mobile setting, such as on a tablet at a job site. Respond is designed differently than Office and Tablet, and focuses on service request, work order, inspection, and PLL case management.
Respond enables mobile work on an interface optimized for tablets and includes a map. The map interface is designed with the following tools: base maps, bookmarks, create activity, data view, editor, heat maps, layer search, legend, locate, measure, navigation, printing, redline, routing, and selection.
Respond requires a constant connection and uses a responsive design that is not supported in Internet Explorer.
Performance Budgeting—Budget variables
MOBILE NATIVE APPS FOR IOS AND ANDROID
These apps allow Cityworks to be used in a disconnected environment. Users can create service requests, work orders, and inspections, and edit service requests, work orders, inspections, and cases using iOS or Android devices. Work activities, tasks, and cases can be viewed on the map and marked as completed with comments.
iOS app—Map example
iOS app—Inbox case example
STOREROOM
Cityworks Storeroom is a product designed to track incoming and outgoing materials from multiple storage areas, including work vehicles, as well as manage stock, material cost, suppliers, and requisitions.
Storeroom functions are integrated with work orders created in Cityworks AMS. When materials are added to a work order, issue transactions are written to Storeroom to adjust the available stock. If materials are removed from the work order, or if the work order is canceled, receive transactions are recorded in Storeroom to return unused materials.
Storeroom functions include the following:
• Materials can be defined with a description, location, part number, supplier, etc. • Requisitions can be created for individual materials or from a search on the reorder quantity. • Material transfers from storeroom to storeroom can be tracked. • Receive transactions can track the materials coming from a supplier or from a work order return. • Issue transactions track materials issued to an account, employee, or work order. • Audit transactions can be used to record adjustments made to material quantities and costs. • Supplier information is tracked and associated to materials. • Material cost types include LIFO, FIFO, Weighted Average, or Current cost. • All materials transactions are recorded, whether entered from Storeroom or from a work order. • Material assemblies comprised of several materials is supported. • Barcode technology and Cityworks Analytics reporting are supported.
EQUIPMENT CHECK OUT
Equipment Check Out is used for checking out, returning, reserving, and tracking work order equipment, as well as keeping a history of equipment and employee usage.
Tablet for AMS—Equipment Check Out
CONTRACTS
Contracts is used to track asset maintenance activities contracted to entities outside of your organization. These activities can include design, estimated costs, bid process, and more. Contracts can have a set budget; track a set of tasks, materials, or equipment; track estimated costs; record reported costs by line item; and track work completion and cost approval. Contracts can also spread materials and costs across multiple activities.
Tablet for AMS—Contract sample
CITYWORKS FOR EXCEL
Cityworks for Excel allows users to make changes to the Cityworks database and geodatabase tables from one place with an easy-to-use interface.
Work orders and inspections can also be created using this application. Cityworks for Excel supports Excel 2013, 2016, and Excel 365 (desktop version) on Windows. This software requires an AMS Edit+ license.
Cityworks for Excel—Table data example
ANALYTICS
Cityworks Analytics is an app which enables organizations to quickly create detailed reports using the information in their database. These powerful reports are used to graphically analyze the organization’s performance.
Analytics is delivered as a web service with a series of predefined, yet customizable templates, reports, and KPIs. Users can simply configure the data connection and use existing out-of-the-box tools or attend a comprehensive training program to learn more about modifying and creating analytical tools. This app is integrated with Insights for ArcGIS, Esri’s data analytics software made for advanced location intelligence.
Using Cityworks Analytics with Insights for ArcGIS allows users to visualize asset data in maps, charts, graphs, and tables. Together, these tools provide valuable information about the operational performance of your organization.
Cityworks Analytics with Esri’s Insights for ArcGIS
EURL
EURL enables Cityworks saved searches to be published as REST services for sharing of maps internally or outside an organization. This includes searches or event layers created through inspection, service request, work order, PLL cases, GIS searches, and asset calculations.
EURL can be used with Cityworks Office and Tablet apps, Operational Insights, Web Map Manager, and Single Sign-on/Roads and Highways.
PUBLIC ACCESS
Public Access is the citizen portal to Office and Tablet for PLL. It allows citizens and contractors to apply for and track the progress of permits and licenses, start the application process, or finish an incomplete application. Once the permit or license has been created, the user can request inspections, check inspection status, cancel an inspection, and pay permit fees. This app contains a message board and a map with navigation tools.
Public Access—Main page
OPERATIONAL INSIGHTS
Operational Insights generates KPIs used for business risk analysis related to the health of an organization’s assets. These KPIs are calculated using information from GIS attributes and tracked maintenance in combination with user defined asset strategies and maintenance strategies. Potential problem assets can be identified on the map, and work orders can be created using map tools.
Asset strategies identify asset types, their rating levels, rating methods, and values or ranges. Asset strategies combine with key GIS field values, their risk factors, and factor ratings to generate values for three risk factors: consequence of failure, probability of failure, and risk mitigation. These risk factors respectively indicate failure impact, failure probability, and effort taken to reduce the impact of asset failure; multiplied together, these three factors generate values for business risk exposure.
Maintenance strategies identify asset types, key dates, and strategy details. These strategies combine with proactive and reactive work order templates, their activities, intervals, weighting factors, and number of repairs which are used to generate maintenance scores: proactive over-maintained, proactive under-maintained, and strategy threshold (estimated repairs).
Operational Insights—Analytics dashboard
Operational Insights generates the following KPI output:
• Probability of Failure (POF)
• Consequence of Failure (COF)
• Business Risk Exposure (BRE)
• Under Maintained Proactive Maintenance Score (MSPU)
• Over Maintained Proactive Maintenance Score (MSPO)
• POF vs. COF
• POF vs. MSPU
• BRE vs. MSPU
Operational Insights is integrated with Esri’s Insights for ArcGIS, which enables further analysis of your Operational Insights KPI data. Data generated in Operational Insights can be displayed on a map in Insights for ArcGIS through use of the Cityworks EURL function, which enables saving searches and sharing the maps. Insights for ArcGIS displays your KPI data and can interactively identify critical assets and hot spots on the map based on selected variables used in calculating the risk factors.
Operational Insights—Mapped data
WORKLOAD
Workload assigns work activities to employees, which include: inspections, work orders, and PLL tasks.
The map displays unassigned activities and activities assigned to individual employees. These activities are easily reassigned using drag-and-drop from one list to another, or from the map to a selected employee. Overdue activity assignments are highlighted in pink.
Each activity requires an asset or geocoded address tied to the record for it to show on the map.
The map displays activities using an entered projected date range for AMS records or target range for PLL records.
Workload—Activity assignments
WEB HOOKS
Web Hooks enables messaging to third-party systems that an action has occurred in a Cityworks service request, work order, or case.
PERFORMANCE BUDGETING
Performance Budgeting generates daily and yearly budgets based on projected costs and budgetary constraints of an organization’s assets. Budget projections are based on work order templates, maintenance factors, cost factors, plus actual and projected work. Performance Budgeting can help to accurately predict future budgets and determine cost projection, productivity, optimal crew size, etc.
Performance Budgeting—Budget variables
CCTV INTERFACE
The CCTV Interface links directly to PACP-compliant (Pipeline Assessment and Certification Program) closed circuit television (CCTV) inspection systems. The interface is a bidirectional application allowing users to pass data from the Cityworks database to a PACP database and back again.
PAVER MANAGEMENT
Cityworks Pavement Management app is the interface between Cityworks and third-party pavement solutions such as PAVER, a program for pavement management created by the U.S. Army Construction Engineering Research Laboratories (USACERL).
Designed to fully leverage your GIS investment, Pavement Management eliminates the need for costly duplication of asset data. Pavement managers create and maintain pavement (asset) inventory in the geodatabase, rather than building a database as tabular entries and shape files with unique identifiers in Pavement Management. Pavement inventory is managed within the geodatabase and exported to Pavement Management via Cityworks, which links the geodatabase fields to corresponding fields in Pavement Management.
Pavement inventory, work activities, and inspections are established and maintained in Cityworks.
This information is exported to Pavement Management to calculate the PCI (Pavement Condition Index), perform pavement analysis, and utilize past pavement work histories to predict future pavement conditions.
Pavement Management is also of significant value in planning pavement maintenance and rehabilitation (M&R) because it can set priorities of work to be done according to pavement condition and/or limit the work to a budgeted amount and available resources. This information can be used to schedule and track the recommended work activities. PCI, last construction date, and current surface type can also be imported into the geodatabase and symbolized on the map.
After completing any evaluation or analysis in the third-party system, the import functionality allows the user to bring in the inspection files and generate actionable steps via work orders and inspections, therefore capturing valuable information and saving it to the GIS as attributes.
APPLICATION PROGRAMMING INTERFACES (APIS)
A variety of APIs have been developed to allow clients to extend the Cityworks platform through custom applications and integrations with third-party systems, accessing data and functionality. These JavaScript Object Notation (JSON) web services APIs are licensed individually, or can be bundled as part of an ELA, and require configuration services.
The following JSON web services APIs are available for the Cityworks platform:
Citizen Engagement API
Document Management API
Inspection API
Metrics API
PLL Case API Basic
PLL Case API Extended
SR API
Storeroom API
WO API Basic
WO API Extended
Webhook
Limited Data
Third Party App
Extensive Data
Third Party
Solution
APIs
Published
GIS-Centric
Open Platform
SECTION 5
SYSTEM SPECIFICATIONS
CITYWORKS
DATABASE SERVER*
Specifications for a Database (Intel®) Server:
• Windows Server 2012 (64-bit)
• Windows Server 2012 R2 (64-bit)
• Windows Server 2016 (64-bit)
• 32 GB RAM (or better)
• Current Intel Xeon®/server class processor 3.46 GHz (or better) * Database server assumes a machine hosting the organization’s SDE geodatabase (supporting both editors and viewers) and Cityworks database (supporting users of Cityworks AMS/PLL).
Please contact Azteca Systems with any questions.
CITYWORKS SERVER
AMS OR PLL
Client
Specifications for a PC (Intel®) Client:
• 2.0 GHz Intel Core® processor (or better)
• 2 GB RAM (or better)
• Windows 10 (32/64-bit) or Windows 8/8.1 (32/64-bit) or Windows 7 Professional® (32/64-bit)
• Firefox 45-57
• Microsoft Edge*
• Chrome 43-63 (There is a known issue in Storeroom with Chrome 46) *Microsoft announced upcoming changes to the Edge browser to support the Chromium rendering engine. Due to these changes, we have limited support for Microsoft Edge.
CITYWORKS SERVER
AMS OR PLL
(~40 users)
Specifications for an Application (Intel®) Server:
• Windows Server 2012 or 2012 R2, IIS 8.0/8.5
• Windows Server 2016 (64-bit), IIS 10
• 12 GB RAM (or better)
• Current Intel Xeon®/server class processor 3.46 GHz (or better) • Application consumes 1 GB of disk space (500 MB on system drive) • .NET 4.5 Framework Windows Server features (.NET Extensibility 4.5 only if using Windows Server 2012/R2)
Continued on next page
SYSTEM SPECIFICATIONS
CITYWORKS 15.4 SYSTEM SPECIFICATIONS
(Last updated: June 2019)
CITYWORKS SERVER
AMS OR PLL
(~80 users)
Specifications for an Application (Intel®) Server:
• Windows Server 2012 or 2012 R2, IIS 8.0/8.5
• Windows Server 2016 (64-bit), IIS 10
• 24 GB RAM (or better)
• Current Intel Xeon®/server class processor 3.46 GHz (or better) • Application consumes 1 GB of disk space (500MB on system drive) • .NET 4.5 Framework Windows Server features (.NET Extensibility 4.5 only if using Windows Server 2012/R2)
• .NET 4.6.2 Framework (installed on both application and GIS servers).
Requires Crystal Reports Runtime 13.0.16–13.0.20.
• .NET Framework 4.7.1 is required for the Cityworks application server as well as the GIS server if the Cityworks SOE is used.
We do not provide disk space requirements because it is dependent on factors like the size and quantity of attachments and map images.
CITYWORKS
ADD-ONS
Cityworks Utilities interface for pavement management
• PAVER versions 5.3.7–6.5.7
Pavement Management 1.0 app
• PAVER version 7.x
Cityworks Utilities interface for CCTV
• PACP versions 4.4 and 6.0
• .NET 4.6.2 Framework (installed on both application and GIS servers).
Requires Crystal Reports Runtime 13.0.16–13.0.20.
• .NET Framework 4.7.1 is required for the Cityworks application server as well as the GIS server if the Cityworks SOE is used.
We do not provide disk space requirements because it is dependent on factors like the size and quantity of attachments and map images.
CITYWORKS SERVER
AMS OR PLL
CONTINUED
(~40 users)
Esri Enterprise Platforms: 10.3, 10.3.1, 10.4, 10.4.1, 10.5, 10.5.1, 10.6,
10.6.1, and 10.7
Esri Workgroup Platforms: 10.3, 10.3.1, 10.4, 10.4.1; 10.5, 10.5.1, 10.6,
10.6.1, and 10.7
SUPPORTED ESRI
PLATFORMS
*ArcGIS Enterprise 10.7 is compatible with 15.4.2 and newer. *Feature Access via a map service requires the GIS data to be stored in an ArcSDE geodatabase; a file geodatabase is not sufficient here. To learn more about how Cityworks AMS/PLL provides comprehensive access to the geodatabase, contact Azteca Systems.
*ArcGIS 10.6.1 is only compatible with Cityworks 15.3.1 and newer. *eURLs from Cityworks 15.3.1 sites are not compatible with Portal for ArcGIS 10.6.1 and Insights for ArcGIS 3.0. eURLs from Cityworks 15.3.2 and newer sites are compatible.
ESRI PLATFORM
NOTES
Oracle 11g R1, Oracle 11g R2, Oracle 12c, Oracle 12c R1, SQL Server 2012, SQL Server 2014, SQL Server 2016, SQL Server 2017, and Oracle 12c R2 SQL Server Express 2012, SQL Server Express 2014, SQL Server Express 2016, and SQL Server Express 2017
SUPPORTED RDBMS
PLATFORMS
SUPPORTED RDBMS
EXPRESS PLATFORMS
SECTION 6
MAINTENANCE
MAINTENANCE
One of the most important aspects of corporate software is the timeliness of user support. At Cityworks, our goal is to have the very best customer support in the industry. We recognize that if a user cannot use the software to their fullest expectation, then it doesn’t matter how great the software is. If an issue is caused by a software problem, the product development staff’s main priority becomes the resolution of that problem.
This section outlines Cityworks support features. For additional information, see the Cityworks Standard License and Maintenance Agreement.
METHODS OF SUPPORT
Azteca Systems offers telephone support, online support, and other support services on our website.
Telephone support is provided as follows:
• Regular business hours, 8:00 a.m.–5:00 p.m. MST.
• Help Desk is available weekdays, excluding holidays. An emergency phone number or pager number of a technical analyst is provided in the event of a critical problem occurring after-hours. • Customer support phone number: (801) 990-1888.
Online support is provided as follows:
• Regular business hours, 8:00 a.m.–5:00 p.m. MST.
• Weekdays, excluding holidays.
• Internet support utilizes GoToAssist or Zoom software. An Internet browser connected to the system is required.
• VPN and web access require secure access to the system.
Website support is offered as follows:
• The www.cityworks.com website includes general information, which includes: news releases, event listings, partner news, client news, media videos, webinar recordings, Cityworks Magazine, contact information, a link to the MyCityworks support website, and more. • The MyCityworks website is a registered user support site, which includes: community news, documentation, quick-start and user guides, training announcements and resources, downloads of software, developer articles, partner resources, and more.
Documentation:
• Online help can be accessed from within the Cityworks Office, Tablet, and Respond environments. • Clients can access and download product user guides from the MyCityworks support website. • Cityworks magazine is published twice a year, and posted on the www.cityworks.com general information website.
• Database diagrams are available to clients on the MyCityworks support website. • Instructional videos are available on MyCityworks which display specific functionality, What’s New in Cityworks, and other information.
User Groups and conferences:
• Cityworks regional user group meetings are held periodically at client sites and at our offices located in West Bend, Wisconsin, and DeSoto, Texas.
• Cityworks Conference is held approximately every year-and-a-half in Salt Lake City, Utah. The next conference is scheduled May 9–11, 2018.
FIXES AND ENHANCEMENTS
The Update and Support Agreement allows clients to receive all subsequent upgrades, enhancements, and bug fixes for all future releases of the licensed applications if the client renews the agreement annually.
Problems must be re-created by the user and isolated down to a specific software component.
Problems can then be submitted to Cityworks by phone, voicemail, chat, or self-service portal. In each case, the information is logged and the customer support team will provide an answer to the question or resolution to the problem. Any support request that is not immediately resolved is assigned to a technical support representative. Verified bugs are submitted to the development team for scheduling, prioritization, assignment, and testing.
Enhancement suggestions are managed through the project manager during a project’s initial implementation, the customer support representative during ongoing maintenance, through Ideas entries on the MyCityworks site, or the sales representatives and competitive issues brought forth in presentations. These suggestions are reviewed by the Cityworks software development committee which is composed of upper management representing key areas of the company.
Enhancement priority is based on many factors, including: user response for new ideas tracked on MyCityworks, information gained from the Cityworks Conference, market drivers, magnitude of effort, the needs of the user community, timing of software releases, comparison to other initiatives, and decisions made by the software development committee.
RELEASE SCHEDULE
The Cityworks platform is designed with built-in core apps: Office for AMS, Tablet for AMS, Office for PLL, and Tablet for PLL. Other apps are developed outside of the platform and released on their individual schedules at regular intervals, and will correspond with specific platform releases. These optional apps include: Analytics, Operational Insights, Performance Budgeting, Public Access, Respond, Storeroom, Workload, and mobile native apps for iOS and Android.
Major and minor platform releases contain major enhancements and fixes and are designed to be as problem-free as possible through heavy testing and quality control. These releases contain bug fixes and enhancements. Previews of the next major release are available to qualifying clients.
Enhancements that cannot be developed or stabilized in time for a platform release are furloughed to the next preview.
Major versions are intended to have a maintained lifespan of at least two years. Azteca Systems fully supports the current version and the previous version of software with patch updates. Beyond two versions, Azteca Systems will no longer release software service packs for that product except for data corruption issues.
Minor versions are released on an approximately 12-month cycle followed by patches released every month or two until the next minor version release, and as needed until the subsequent major or minor release.
SOFTWARE NOTIFICATION AND DISTRIBUTION
Clients are notified of major releases and service pack releases by email announcement or posts on MyCityworks. For clients with a current Update and Support Agreement, Cityworks will make new releases and supporting documents available on MyCityworks.
UPGRADE INSTALLATION
Upgrade installation is the responsibility of the client. New software can be downloaded by current clients and includes upgrade details and instructions. When problems are encountered during upgrade or installation of Cityworks while following the Cityworks Install Guide or the Cityworks Upgrade Guide, Cityworks technical support staff is available to remotely assist the client.
Smart communities create hubs of innovation that
connect people with smart technology tools to make
better decisions and improve the quality of life. At
Cityworks, we’ve partnered with local government and
utilities for decades, engaging employees, constituents, and partners with the GIS-centric technology they
need to build smart, sustainable communities.