City of Oakland Reporting Period: 1/1/2022 to 4/30/2022 Utilization Report Year-To-Date Reporting Period: 7/1/2021 to 4/30/2022 Total Utilization Based on 3,681 Employees
Cases
This Period
Cases
Last Period
Cases
YTD
Total Cases 84 101 247
Clinical 58 74 178
Life Management 26 27 69
New Cases: Clinical New Cases: Life Management
This Period
Total Clinical Cases 58 Total Life Mgmt Cases
Psychological 32 Legal
Work Issue 11 Community Referral
Marital/ Family/ Relationship 9 Financial
Grief/ Loss 4 Elder Care
Immediate Support 1 Adoption Assistance
Traumatic Workplace Incident 1 Child Care
Addiction/ Substance Abuse 0 Convenience
Career Counseling 0 Medical Advice
Medical 0 Other
Other 0
Projected
Annual
Utilization %
8.1%
5.8%
2.3%
This Period
26 17
5 3
1 0
0 0
0 0
65%
19%
12%
4%
Legal Community Referral Financial Elder Care
55%
19%
16%
10%
Psychological Work Issue
Marital/ Family/ Relationship All Others
Report printed on 5/26/2022 Page 1 of 7
City of Oakland Reporting Period: 1/1/2022 to 4/30/2022 Utilization Report
Referral Type for New Clinical Source of Self-Referrals and Life Management Cases
Referral Source # of cases % of cases Self Referrals # of cases Self 80 95.2% Previous EAP User 51
Formal Management Referral 0 0.0% Brochure 14
Informal Management Referral 4 4.8% Website 5
Total 84 100.0% Family Member 4
Co-Worker 4
Other 1
Health Care Provider 1
Total 80
New Cases: Employees vs. Family Members
# of cases
Employee 77
Family members 7
Total 84
5.0%
5.0%
1.3%
1.3%
100.0%
% of cases
91.7%
8.3%
100.0%
% of cases
63.8%
17.5%
6.3%
95.2%
4.8%
Self
Formal Management Referral
Informal Management Referral
64%
18%
6%
5%
8%
Previous EAP User Brochure Website
Family Member All Others
Employee
91.7%
Family
members
8.3%
Report printed on 5/26/2022 Page 2 of 7
City of Oakland Reporting Period: 1/1/2022 to 4/30/2022 Utilization Report
Organizational Consultations
Number of Organizational Consultations 8
Consultation Issues* Frequency*
Stressful Work Environment 1
* A single consultation may involve more than one issue, and thus the frequency reflects the total count for each type of issue across all consultations.
Report printed on 5/26/2022 Page 3 of 7
City of Oakland Reporting Period: 1/1/2022 to 4/30/2022 Utilization Report
Onsite Services
Date of Service Intervention Description Hrs Count
January 10, 2022 Executive Coaching 1 2
January 11, 2022 Critical Incident Stress Debriefing 2 0 January 24, 2022 Critical Incident Stress Debriefing 1 0 January 25, 2022 Critical Incident Stress Debriefing 2 0 January 26, 2022 Brown Bag--Conflict Resolution 1 9
April 26, 2022 Conflict Resolution 9 7
Report printed on 5/26/2022 Page 4 of 7
City of Oakland Reporting Period: 1/1/2022 to 4/30/2022 Utilization Report
Account Services
Date of Service Service Description
January 5, 2022 Distributed Newsletters (January Newsletter) February 1, 2022 Distributed Newsletters (February Newsletter) March 3, 2022 Distributed Newsletters (March Newsletter) March 14, 2022 Distributed Other Materials (Support During Conflict in Ukraine) April 1, 2022 Distributed Newsletters (April Newsletter) April 26, 2022 Distributed Other Materials (Mental Health Awareness Month) Report printed on 5/26/2022 Page 5 of 7
City of Oakland Reporting Period: 1/1/2022 to 4/30/2022 Utilization Report
Client Satisfaction*
Satisfaction with Initial Call Satisfaction with EAP Counselor Was Initial Appointment with the Would Recommend the EAP to a EAP scheduled in a timely fashion? friend or colleague? *In order to protect client confidentiality, clinical outcome and satisfaction statistics are based on data across all Claremont groups.
This data is refreshed monthly.
75%
22%
2% 1% 0%
Very Satisfied Very Dissatisfied
72%
20%
5% 2% 0%
Very Satisfied Very Dissatisfied
Yes,
98.6%
No, 1.4%
Yes, 98%
No, 2%
Report printed on 5/26/2022 Page 6 of 7
City of Oakland Reporting Period: 1/1/2022 to 4/30/2022 Utilization Report
Clinical Case Outcomes*
Self-Reported Helpfulness of EAP Self-Reported Effect of Issue on in Resolving Issue Work Performance
Provider Reported Rating of Client Improvement
*In order to protect client confidentiality, clinical outcome and satisfaction statistics are based on data across all Claremont groups.
This data is refreshed monthly.
64%
17%
12%
5%
2%
Very Helpful
Not Helpful
3.3 2.4
1 2 3 4 5
Effect Before
Using EAP
Effect After
Using EAP
Improve
ment
Shown,
90%
No
Improve
ment
Shown,
10%
Report printed on 5/26/2022 Page 7 of 7