Information Technology
Council Budget Study Session
May 30, 2023
• MISSION : We DELIVER IT services and solutions that empower our community and DRIVE innovation.
• VISION : To be a TRUSTED partner, leading the City’s digital transformation by providing secure, reliable and cutting -edge technology alongside practical, timely
expertise.
IT Organizational Structure
Organizational Services
Project
Management
Strategic Planning
& Governance
Fiscal, Contract &
HR Services
Infrastructure &
Operations
Helpdesk/ Desktop
Support
Public Safety
(Radio)
Telecom/ Network/
Systems/ Cloud
Reprographics
City’s
Comprehensive
Print Shop
Cybersecurity
Risk, Policy &
Response
Enterprise Applications
Applications
(OakApps)
Oracle
GIS
City Permitting*
(In budget)
In the Prior 12 Months, IT:
• Substantially recovered from a major cybersecurity action against the City’s network & continued to examine/strengthen the system. • Completed our 3 - year guiding Strategic Plan.
• Initiated consolidation of data center infrastructure. • Examined Oracle cloud infrastructure.
• Continued City Broadband and Digital Equity projects. • Initiated a new process for ordering staff technology; began work on the City’s IT Governance structure.
• Continued planning for the future of IT services for the City of Oakland.
Challenges Remain
• Staffing and retaining expert IT professionals in the public sector continues to be difficult.
• Much of the City’s IT infrastructure is old and behind on upgrades and/or critical maintenance.
• The City’s platforms necessitate continued consolidation. • Meeting the requirements of staff and the community demands constant examination and alignment of our collective priorities. • ITD’s unofficial motto: IT is the BACKBONE of the CITY FY 2023-2025 Proposed Budget
ITD Impacts – Organizational Changes
Transfers the Accela Administrative Team to ITD
• Transfers 4.0 FTE and all contracts over to ITD to oversee the City’s permitting and land management process.
• CAO believes this transfer will result in a more streamlined and transparent process with improved, coordinated delivery.
Position Freeze – ITD Help Desk Specialist
• Difficult to recruit, Help Desk Specialists provide customer service resolution on every ticket placed by staff (tickets have surpassed 27,000 this year to date). • HRM opened a recruitment process for this position in March, ITD would ideally wish to continue that recruitment/exam process and hire a candidate.
FY 2023-2025 Proposed Budget
ITD Impacts – Additional Community Resources
Funding to Support Broadband for Measure U (affordable
housing)
• Includes an additional $2 M specifically to support connecting new affordable housing units to Oak Wi-Fi.
• Learn more about Oak Wi-Fi here: City of Oakland | OAK Wi-Fi - A Small Step to Closing the Digital… (oaklandca.gov)
FY 2023-2025 Proposed Budget
ITD Impacts – Critical Cybersecurity Resources
Significant Investment in IT Infrastructure
• Adds $5 M ongoing to upgrade, modernize and harden Oakland’s cybersecurity infrastructure.
• Funding is deeply needed and ITD will continue to prioritize the City’s needs. • Additional funding is intended to support (1) both one-time and ongoing cybersecurity needs; (2) additional new Cybersecurity staff [currently 1.0 FTE]; and (3) absorb all contractually mandated increases from prior years. • While this is a substantial start and the City will benefit tremendously from these resources, additional one-time funding is required during the next FY to implement critical projects.
LEARN MORE
Visit ITD’s site and learn more
about our team structure and
projects:
OAKLANDCA.GOV/DEPARTMENTS/INFORMATION-TECHNOLOGY