Rules & Legislation Committee
May 25, 2023

Showing
Parent Account CITY OF OAKLAND
State All
Account CITY OF OAKLAND, OAKLAND FIRE DEPARTMENT
Metric Cases
Month 202212, 202211, 202210, 202209, 202208, 202207, 202301, 202302 and 2 more...

Service Type counseling, rst responder, inquiries and clinical support and 4 more...

April 14, 2023 10:01 PM (GMT) Powered by QuickSight
CITY OF OAKLAND | EAP DASHBOARD
If you have specic questions, please contact your account manager Katie Cushman Overview
This dashboard is a valuable tool to understand details about your program with Uprise Health. It provides details for total cases, demographics, services, utilization, and top presenting problems. If total cases are too low, some data will be hidden due to member condentiality policies.

Case management data updated on Apr-13-2023 and Uprise app data updated on Apr-14-2023 Total cases
359
Denition: Any member contact
which includes but is not limited
to: traditional EAP requests,
employer services, and monthly
active users of digital self-guided
tools and resources.

Total services
1,044
Denition: Total amount of services
for each case, which includes: sessions
authorized (regardless of use) for
traditional EAP cases, attendees for
employer services, activities and
sessions within digital self-guided
services.

Utilization

8.7%
Denition: Total cases divided by
primary members calculated over
the selected period.

Current annual projection: 11.0%
Primary members
4,132
Denition: Number of primary
members reported to your Client
Success manager.

Top problems

• relationship/family/couple with 29 Cases
• workplace stress with 22 Cases
• stress/anxiety with 19 Cases
Cases by month
Cases by type
Click to lter Gender
Cases by age
Cases by relationship
primary spouse child
Counseling Services
The following is a summary of short-term counseling services. The data shown covers the mental health and work-life topics that were presented by members and the session delivery type. Data for peer support groups is also provided to report the types of groups that were attended by members.

Number of Cases
Personal problems Top 10
% Book of Business % Account Services
Number of Cases
Work related problems Top 10
% Book of Business % Account Services
Number of Cases
Delivery types
Number of Cases
Peer support groups
No data
There was no data found for the visual
Work-life Services
Uprise Health provides work-life services to help members better manage issues and concerns that impact their work and home. Services include legal, nancial, budget planning, child and parenting, and eldercare support.

Number of Cases
Specialty
% Book of Business % Account Services
Management Services
These graphs show data on support Uprise Health provided to managers who have identied and documented employee performance issues. The following graphs show phone consultations to support managers with identifying and documenting performance issues
Cases by type
referral consultation
Number of Cases
Referral problems Top 10
No data
There was no data found for the visual
Employer Services
Employer services includes webinars, critical incidents support, and health fairs. There may be some additional delay in reporting of this section.

Webinar data updated on Oct-20-2022
CITY OF OAKLAND 2023-01-19 City of Oakland - Orientation 2023-01-19 Orientation - Virtual 60 1 CITY OF OAKLAND 2022-12-14 City of Oakland - Virtual Seminar 12/14/2022 Training - Virtual 60 1 CITY OF OAKLAND 2022-12-07 City of Oakland - Virtual Seminar 12/7/2022 Training - Virtual 60 1 CITY OF OAKLAND 2022-10-20 City of Oakland - Virtual Seminar Training - Virtual 60 1 CITY OF OAKLAND 2022-09-22 Workplace Violence/Shooting CISD - Onsite 1,350 1 CITY OF OAKLAND 2022-09-16 City of Oakland - Virtual Seminar Training - Virtual 60 1 CITY OF OAKLAND 2022-07-29 City of Oakland - Virtual Seminar Training - Virtual 60 1 CITY OF OAKLAND 2022-07-15 City of Oakland - Virtual Seminar Training - Virtual 60 1 account_name Date Topic Delivery Duration Attendees
Digital Self-Services
Uprise Health provides an online work-life portal that provides members access to online resources for work-life, training, and on-demand webinars. This section is updated monthly.

Website data updated on Feb-2023; Tess Chatbot data updated on Jun-2022 ; Uprise app data updated on Apr-14-2023 Cases by type
Visits by website sections
Click to lter Age
Cases by gender
10 10
10 All
Business Group
Attachment B