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ASAP to PSAP Service
Introduction
What is the ASAP Service?•The ASAP to the PSAP Service is a system designed to deliver notifications of commercially monitored alarms to PSAP CAD Systems electronically–Eliminates the Alarm Phone Call! 8/27/24
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•The Monitoring Association (TMA) – This is the industry trade association that represent the monitoring center’s interests and positions•TMA owns, operates and pays for the ASAP to PSAP Service for the benefit of the alarm industry and its subscribers•For more information: http://tma.us
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Call Volumes•Alarm Monitoring Centers handle 22,800,000 calls annually1 that result in dispatches–15,000 to Richmond, VA’s 9-1-1 PSAP–150,000 to the Houston Emergency Center •PSAP Call Volume 250,000,000 annually (2010)•Roughly 10% of all Calls for Service come from alarmsAlarm based calls for service are significant to PSAPs1 Source: Security Industry Alarm Coalition - 2010 Data How Does ASAP Work?•The alarm company’s computers communicate with the PSAP’s CAD systems–This is done via Nlets/CLETS•The alarm company’s system asks the PSAP CAD to create a Call-For-Service. If the criteria is met, the CAD does so. 8/27/24
ASAP BenefitsThree core benefits:1.Faster transfer of alarm information to PSAPs2.More accurate transfer of information3.Faster response by public safety•With ASAP , the “call taking” phase is outsourced to central stations for alarm call types8/27/24 8/27/24
ASAP Speeds CAD Call Processing•Calls are routed to correct Dispatch position•For alarms processed through ASAP–These calls are never touched by 911 call takers–This allows 911 call takers to focus on handling 911 calls–High priority alarm, like “hold ups” are processed at machine speed and delivered to the dispatcher•ASAP is really a specialized CAD-to-CAD Interface What Does ASAP Look Like to the Dispatch User?•It is an integrated interface to the CAD System–Therefore it is not a new “App” on the Desktop•Dispatcher can communicate via keyboard with alarm operator•Sophisticated rules can be built in the CAD to assign the proper call type to the alarm 8/27/24
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What ASAP is Not•ASAP doesn’t eliminate the need for the alarm monitoring center–Alarm companies are still doing 80% of what they already do traditionally •Equipment Maintenance and Troubleshooting•False Suppression/Enhanced Call Verification etc.•Maintaining the human oversight •ASAP only replaces the phone call to the PSAP
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NG911 vs ASAP•NG911 is about call taking•ASAP is about dispatching•NG911 adds new modalities to PSAPs call taking–Text Messages–Images/Video•PSAP managers are looking at workload increases for call taking because of NG911–ASAP is one capability that reduces call taking workload Traffic Control•PSAPs control what alarm companies send them traffic–A standardized letter from the PSAP to the ASAP Service notifies to allow traffic to flow–The ASAP Services configures the ASAP Message Broker to allow traffic to flow 8/27/24
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PSAP Operational Costs for ASAP•There are no direct charges for a PSAP to use the ASAP Service–However there will be indirect charges•CAD System ASAP Interface•Implementation Consultant Costs•The alarm companies using ASAP share the cost of supporting the service Participating Monitoring Centers24 Companies On-line (including)•Vector Security•United Central Control•Rapid Response•Brinks•ADT/Protection 1•Guardian Protection•Tyco IS/Simplex-Grinnell •And others… Big Picture•19 of the 20 largest central stations (SDM 100 List) have signed up for ASAP•40+ Million Monitored Accounts•If you have a PSAP that takes alarm calls, ASAP has traffic for you8/27/24 8/27/24
PSAP Participation•There are now 128 PSAPS in 23 States•There is a pipeline of over 100 PSAPs in various stages of implementation–From budgeting to implementation 8/27/24
Thank [email protected]
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