Rules & Legislation Committee
September 12, 2024

Equal Access to Services Ordinance Annual Compliance Report Fiscal Year 2023-24

ATTACHMENT A

COVER PAGE
CONTENTS:
• Translation Record
• Interpretation Record
• US Census American Community Survey
• City of Oakland Departmental Compliance Reports
Attachment A Page1
Dep Name of Document SP CH VI A K TA Other Other2
OPL Family fun 1 1
PBD Demographics Survey 1
EWD Mobile food vending (4 files) 1 1
HCD
Oakland Eviction Moratorium
Ordinance and Legal Updates 1
HRM Tongan test
OPL August Calendar 1
OFD PEP PPT 1 1
Auditor Dept Names and questions 1 1
DOT Seminary Avenue Paving Project 1 1
DOT Seminary Ave postcard #1 1 1
CAO
Translation of Restaurant Resources
Brochure 1 1
HSD SCPVolunteer phone call policy 1 1
CAO Title VI Plan & other doc 1 1
HSD Family Partnership Headstart Forms 1 1
OPD Police Chief Recruitment Survey 1 1
HCD RAP's Eviction Moratorium Digital Ads 1 1
DOT Seminary Ave postcard #1 1 1
OPD Police Chief Recruitment Flyer 1 1
MAYOR Talking Point Survey 1
HRM Tongan review 1
Council Clinton Park Survey 1 1
AUDITOR Investigation Report 1 1 1
DOT Survey result translation 1
MAYOR Talking Point translation 1 1
OFD Active Shooter Training 1 1
OPL September newsletter 1
OIG the OIG Annual Report 1 1
PBD Planning for Oakland 1 1
OPRYD Girl, Flag football league 1 1
DWES Release of Info Agreement (2) 1 1 1
OPW Project Number 1000820 1 1 1 1
Council Clinton Park Survey-updates 1 1 1
HCD Code Compliance Relocation Brochures 1 1 1
OPRYD Green waste translation 1 1 1
OFD PEP PPT 1
TRANSLATION RECORD FY 2023-24
Attachment A Page2
OFD Active Shooter Training 1
FINANCE VM Script + Recording 1 1
OPL October OPL calendar 1
EWD Coliseum survey 1 1
DOT Open house 1 1
OPRYD Trifold -soccer mania 1 1
HSD Closure day flyer 1 1 1
PEC VM Script + Recording 1
OPW Lake Meritt Signage 1 1
HCD PRO Housing Grant Info 1 1
OPW
PR Letter Transition Request - 1000920
SSR 83-503 1
OPW High Street Bulky Block Party Flyer 1
HRM FMLA form 1
DOT 7th Street Fact Sheet 1 1
OFD PEP PPT 1
DVP DVP questions 1 1
DOT 7th Street Survey 1 1 1
OAS Outreach Flyer 1 1
DOT 7th Street Fact Sheet 1 1
OPW Urban forest postcard 1 1
Council D2 Newsletter 1
OCA Claim letter 1
DOT Door hanger 1 1
FINANCE VPT Request for Refund form 1 1 1
OPW UFP Powerpoint Presentation 1 1
OPW UFP Executive Summary 1 1
DOT 7th Street Questions 1 1
DOT OakDOT Safe Streets/Bike-Ped Program 1 1 1
PBD Safety Element 1 1
DOT Speed Bump Form 1 1
HRM Arabic test review 1
OPW Claim 1
OPW Rain drain 1 1
HCD RAP Contact Flowchart 1 1
HCD
RAP's updated Eviction Moratorium
digital ads 1 1
DWES Measure FF 2024 notice - Viet review 1
Attachment A Page3
DWES Measure Z 2024 notice - Viet review 1
HSD Community Day of Thanks Flyer-review 1 1 1
OPW Toy appeal - claim form 1
OPW UFP Boards Questions 1 1
DOT Post card 1 1 1
OPW Storm drain hotspot survey -review 1 1
Finance Business Tax Brochures 1
DOT
Upper Telegraph Project Open House
flyer 1 1 1
DRE Demographics Card 1
OPD When to call 911 script 1
DWES Measure FF and Z updates 1 1 1
HSD Senior companion program froms 1 1
PBD Upper Telegraph Survey 1 1 1
OPR Mother of the Year Nomination Form 1 1
PBD Upper Telegraph Survey Added Text 1 1 1
OPW Wilma Chan Park Sign 1
HSD Volunteer timesheet 1 1
PBD Upper Telegraph Surve 3rd request 1 1 1
EAO Tagalog Test 1
OPW Small Construction Contract Tip Sheet 1 1
OPW Foothill Ped Rehab Letter 1 1
OPW Wilma Chan Park Sign-edited sign 1
OPD When to call 911 script - added text 1
OPW 14th St Safe Routes PR Letter 1 1
HSD Senior companion Brochure 1 1
OPW CITYWIDE SPEED BUMP INSTALLATION 1
DWES Flyer translation review 1
HSD Foster Grandparent Application 1 1
DOT
Corridor Selection Memo &
Engagement Memo 1
OPW CITYWIDE STREET RESURFACING 1 1
OPR OPRYD Summer Catalog 1 1
CAO When to Call 911 1
DOT Upper Telegraph Open House 1
OAS OAS Free Clinic Flyer 1 1
HRM Tagalog Test 1
CAO Oakland Fresh Flyer 1 1
Attachment A Page4
DOT Bike Clings Text & BPAC Text 1 1 1
CAO When you call 911 & LNY Safety Tips 1
EAO Language Access Complaint Form 1
DOT UBM Income Confirmation Survey 1 1
OPR Town Camp Flyer 2024 Text 1 1
OPW
Letters for 1006466 Cary Avenue Trash
Capture Project 1 1
EWD Activate Event Impact Survey 1 1 1
OPW Bulky Block Party 1 1
OPR Town Family Fun Fest 1 1
DOT 73rd Ave - Survey, Flyer, Mailer 1 1
OPR Director's letter and Town Camp Info 1 1
HCD Relocation Application 1 1
CAO Winterstorm / Shelter Info 1 1
OPR Carmen Flores Registration Email 1
HCD Public Notice - CAPER 1 1
DOT Watch For Bikes Stickers (review) 1 1 1
OPW Sanitary Sewer Rehab Letter 1 1
CAO NSC file Canva 1 1 1
OPW City Pavement Rehabilitation Letter 1 1
PBD Short translation 1 1
DOT Bike Clings - proofread 1
OPW
Pollution Surface Cleaning info and quiz
QUOTE 1
OPW Medela Parkway Trash Capture Project 1 1
DOT
8th Street Streetscape Improvements
Fact Sheet 1 1 1
OPW Correction Notice Letter 1
OPW Correction Notice Letter 1 1 1 1
PBD Phase 2 Flyer 1 1 1 1
OPW Sewer Letter (E15th Street) 1
OPW Holiday Closure Notices 1 1
OPR Summer Camp Flyer 1 1
EWD Business Assistance Form 1 1
OPR New Arroyo Viejo Website Text 1
OPW Storm drainage postcard 1 1
DVP MAM Translation 1
OPW Biz Resources Flyer 1 1 1
Attachment A Page5
OPW Door Hanger 1 1
OPW Urban Forest Plan 1 1
OPW Biz Resources Flyer - Revise & Review 1 1 1
CAO Website Survey 1 1
PBD Interpretation inquiry text 1 1
DOT WO UBM E-mail Notification 1 1
HRM Career Expo Flyer 1 1
OPW Earth Day Flyer 1 1
CAO Website Survey Review 1 1
OPW MMM Waste Managment Inserts 1 1
OPW MMM Waste Managment Inserts 1
OPW Compost Giveaway Posters 1 1 1 1 1
OFD Tsunami Week 1 1
OPD APP Cover Letter (review) 1
DOT Franklin Complete Streets 1 1
OPW As Needed Citywide Paving 1
FINANCE Recruitment flyer 1 1
OFD Tsunami Week- follow up text 1 1

FINANCE
Contractor Rental Business
Applications 1

FINANCE
Contractor Rental Business
Applications 1
OPR
Holiday Closure Notices (13 notices) 1 1
DWES App Review 1
OPW
Project Number 1006066 and 1006466
Letters 1
HCD Rent Registration Info Sheet 1 1
OPW mandatory business trash service 1 1 1 1 1
OPW SANITARY SEWER REHABILITATION 1 1
DOT Administrative Review 1
OPL Reading Log 1 1
OPL Summer Calendar & Blurbs 1 1 1
DOT Lakeshore Bike Lanes Project 1 1
HSD TUGO. cab, and paratransit documents 1 1
OPW Complaint - Trash Bins 1
PBD DOSP Handbook 1 1
OPW Appeal to Trash Citation 1
EWD Oakland Small Business Week 1 1
Attachment A Page6
CAO Electrification Banner 1 1
OFD CERT Commodity Exercise 1
EWD Mobile Vendors Advertisement 1
OPW Public Notice Sanitary Sewer Rehab (2) 1 1
OPW Stop Waste Notices Insert 1 1
OFD Community Action Planning Agendas 1
OCA Get Involved! flyer 1
DOT Bike Newsletter Winter 2024 1 1 1
OPW
Sanitary Sewer Notice Project Number
1006211 1 1
DOT Administrative Review 1
EWD Economic Consultant RFQ 1
HCD Quick Guide to Registration 1
OPL Summer 2024 Adult Card 1 1 1
OFD
Local Roadmaps - Assessment
Workshop Materials 1
OPR Community Park Clean-Up Blurb 1
HRM Medical Letter 1
OPW Recycling Brochue 1 1 1
CAO NNO Flyer 1 1
COUNCIL Oakland Budget Webinar 1 1 1
PEC Audio File 1
HSD Community Survey 1 1 2 2
EWD Jack London Temescal/Telegraph BID 1
OPW Citywide Mini Parks Project 1 1 1
EWD
Jack London Temescal/Telegraph BID
Ballot 1
HCD Rent Registration Info & FAQs 1
OPR Carmen Flores Welcome Letter 1
OPR Holiday notice (proofread) 1 1
FINANCE Business Tax Appeal 1
CAO Get Involved, Make a Difference 1 1
DOT Embarcadero West brochure 1
OPW Hey Oakland! 1 1 1
DOT 2nd Street Transit Hub 1
OPR Liability Waiver 1 1
OPW
Lake Merrit Algae Warning Sign
(review) 1 1
Attachment A Page7
OPR Town Camp at FRC Welcome Letter 1
OCA Claims letters (2) 1
DVP 2025-2029 DVP Spending Plan Survey 1
HSD Community Survey Flyers 1 1 2 2
DOT Citation 1
DOT Citation Review 1
OPW Appeal 1
HCD
Tenant Move-Out Agreement
Ordinance 1 1
OPW Appeal 1
OPR Garden Parties Spreadsheet 1 1
DOT Citation Review 1
HRM Telephone script 1
POLCom Town Hall Meeting IG post 1 1
OPW Appeal 1
DVP DVP Funded Services Brochures 1
DWES Poster review 1
EWD Public Art RFP Info 1 1
PIO EOC public release (shelter) 1 1
PIO EOC public release (power outage) 1 1
PIO EOC public release (curfew) 1 1
OPL End of Summer Cellebration Flyer 1 1
DOT Zine Draft 1
OFD
Local Roadmaps to Community
Resilience 1
Total translations produced = 430 SP = Spanish CH = Chinese VI = Vietnamese A = Arabic K = Korean TA = Tagalog

37.20% 40.20% 12.50% 4.40%
Attachment A Page8
Dept Service Date Event Hrs. SP Hrs. CA Hrs. VI Hrs. MA Hrs. A Other Other Language Type of Meeting CLERK 7/18/2024 ORSA/ City Council 6 6 Web meeting
HCD 7/11/2024 RAP hearing 2 Web meeting
HCD 8/14/2024 RAP hearing 2 Web meeting
HCD 7/18/2024 RAP hearing 2 Web meeting
HCD 7/19/2024 Moratorium Workshop 2 Web meeting
HSD 7/20/2024 Advisory Board Meeting 2 2 Web meeting
OFD 7/29/2024 Personal Emergency Preparedness Training 2 2 2 Web meeting POLCOM 8/5/2024 Chief of Police hiring search 2 In person DWE 7/26/2024 Capital improvement project 2 2 2 In person HCD 8/10/2024 RAP hearing 2 2 Web meeting
COUNCIL 8/17/2024 Chamber of Commerce 2 2 In person
OFD 8/26/2024 Personal Emergency Preparedness Training 2 2 2 Web meeting HCD 9/6/2024 RAP hearing 2 Web meeting
OFD 9/6/2024 Personal Emergency Preparedness Training 2 In person CLERK 9/11/2024 ORSA/ City Council 2 2 Web meeting
CLERK 9/19/2024 Concurrent Meeting of the ORSA / City Council 2 2 Web meeting HSD 9/27/2024
Senior Companion/Foster Grandparents
Monthly Volunteer Meeting 2 2 In person
CAO 9/20/2024 Safety Presentation 2 In person
HSD 9/21/2024 Headstart advisory board 2 2 Web meeting
CLERK 10/3/2024 ORSA/ City Council 6 6 Web meeting
CLERK 10/17/2024 ORSA/ City Council 6 6 Web meeting
HCD 9/28/2024 Rent Board Meeting 2 Web meeting
OFD 10/9/2024 Personal Emergency Preparedness Training 2 2 In person CAO 10/18/2024 Neighborhood meeting 2 In person
HSD 10/25/2024
Senior Companion/Foster Grandparents
Monthly Volunteer Meeting 2 In person
CAO 11/10/2024 EA Interview 2 In person
CLERK 11/7/2024 ORSA/ City Council 6 6 Web meeting
CAO 11/10/2024 EA Interview 2 In person
Clerk 11/7/2024 ORSA/ City Council 6 6 Web meeting
OPW 11/15/2024 Urban Forestry Project Coordinator 2 2 Web meeting OPW 11/29/2024 Urban Forestry Project Coordinator 2 2 In person Clerk 12/5/2024 ORSA/ City Council 6 6 Web meeting
HSD 11/29/2024 Volunteers meeting 2 2 In person
HCD 12/5/2024 RAP hearing 2 Web meeting
HCD 12/11/2024 RAP hearing 2 2 Web meeting
HCD 12/12/2024 RAP hearing 2 2 Web meeting
HCD 12/4/2024 RAP hearing 2 Web meeting
CLERK 12/19/2024 ORSA/ City Council 2 2 Web meeting
HCD 12/18/2024 RAP hearing 2 Web meeting
HSD 12/21/2023 Advisory Board Meeting 2 2 Hybrid
HSD 12/27/2023 Foster Grandparent Volunteer Recognition 3.5 In person Clerk 1/16/2024 City Council Meeting 6.5 6.5 Web meeting HCD 1/16/2024 RAP Hearing 2 2 Web meeting
DOT 1/17/2024 Upper Telegraph Open House 2 In person
HSD 1/18/2024 Advisory Board Meeting 2 2 Hybrid
INTERPRETATION RECORD FY 2023-24
Attachment A Page9
HCD 1/30/2024 RAP Hearing 2 2 Web meeting
HSD 1/24/2024 Senior Companion Monthly Meeting 2 In person CLERK 2/6/2024 City Council Meeting 6.5 6.5 Web meeting CLERK 2/20/2024 City Council Meeting 6.5 6.5 Web meeting OFD 2/15/2024 PEP Training 3 n/a
HSD 2/15/2024 Head Start Advisory Board 2 2 Hybrid
HCD 2/27/2024 RAP Hearing 2 Web meeting
CLERK 3/6/2024 City Council Meeting 6 6 Web meeting
HSD 2/28/2024 Senior Companion Monthly Meeting 2 In person HCD 3/13/2024 RAP Hearing 2 2 Web meeting
HCD 3/26/2024 RAP Hearing 2 Web meeting
CLERK 3/19/2024 City Council Meeting 6.5 6.5 Web meeting HSD 3/14/2024 Head Start Advisory Board Hybrid
HSD 3/27/2024 Head Start Meeting 1 1 Taishanese Web meeting OFD 3/21/2024 PEP Training 2 In person
HSD 3/27/2024 Senior Companion Monthly Meeting 2 In person Clerk 4/16/2024 City Council Meeting 6 6 Hybrid
HSD 4/2/2024 HSD Training 1.5 1.5 Web meeting
HCD 4/10/2024 RAP Hearing 2 Web meeting
HCD 4/23/2024 RAP Hearing 2 Web meeting
HCD 4/22/2024 RAP Mediation 3 3 Web meeting
OFD 4/24/2024 Local Roadmaps 1 In person
HCD 4/15/2024 RAP Hearing 2 In person
OFD 4/28/2024 Commodity Point of Distribution Exercise 2 In person HSD 4/24/2024 Senior Companion Monthly Meeting 2 In person HCD 5/7/2024 Community Mediation Case 2 Web meeting
HCD 5/20/2024
BAHFA Bond Affordable Housing for
Oaklanders 1.5 Web meeting
HCD 5/9/2024 Rent Board Meeting 3 Tigrinya In person
CLERK 5/7/2024 City Council Meeting 6 6 Web meeting
CLERK 5/21/2024 City Council Meeting 6 6 Web meeting
HSD 5/16/2024 Head Start Advisory Board Meeting 2 2 Hybrid HCD 5/13/2024 RAP Hearing 2 Web meeting
HSD 5/22/2024 Senior Companion Monthly Meeting 2 In person CLERK 6/4/2024 City Council Meeting 6 6 Web meeting
CLERK City Council Meeting 6 6 Web meeting
OFD 5/21/2024 Local Roadmaps 8 In person
HSD 5/24/2024 Sogie Training 1.5 1.5 Web meeting
COUNCIL 5/28/2024 2024 City Budget Webinar 2 2 2 2 Web meeting OFD 5/23/2024 Active Shooter Training 2 In person
DVP 7/25/2024 Gender Based Violence Activity Meeting 2 In person CLERK 6/12/2024 City Council Meeting 6.5 6.5 Web meeting HSD 6/6/2024 Parent Meeting In person
HSD 6/13/2024 Head Start Advisory Board Meeting 2 2 In person CLERK 6/13/2024 City Council Meeting 2.5 Web meeting
HRM 6/20/2024 HRM VM Recording In person
CLERK 6/28/2024 City Council Meeting 6 6 Web meeting
Attachment A Page10
HSD 6/26/2024 Senior Companion Monthly Meeting 2.5 In person HCD 6/27/2024 HRRB Board Meeting/Appeal Hearing 3 Tigrinya In person CLERK 7/2/2024 City Council Meeting 6 6 Web meeting
CLERK 7/16/2024 City Council Meeting 6 6 Web meeting
HCD 7/8/2024 RAP Remote Hearing 2 Web meeting
Total interpretation hours = 469 SP = Spanish CA = Cantonese VI = Vietnamese MA = Mandarin A = Arabic

48.40% 40.80% 6.20% 2.60%
Attachment A Page11
Table: ACSDT1Y2022.C16001
Label Estimate Margin of Error
Total: 406,554 ±2,443
Speak only English 254,750 ±7,884
Spanish: 88,710 ±7,137
Speak English "very well" 47,242 ±5,304
Speak English less than "very well" 41,468 ±4,749
French, Haitian, or Cajun: 4,127 ±1,417
Speak English "very well" 3,740 ±1,365
Speak English less than "very well" 387 ±376
German or other West Germanic languages: 1,124 ±381
Speak English "very well" 902 ±363
Speak English less than "very well" 222 ±141
Russian, Polish, or other Slavic languages: 1,734 ±765
Speak English "very well" 1,374 ±704
Speak English less than "very well" 360 ±287
Other Indo-European languages: 6,630 ±1,942
Speak English "very well" 5,192 ±1,554
Speak English less than "very well" 1,438 ±1,010
Korean: 1,728 ±876
Speak English "very well" 1,065 ±742
Oakland city, California
American Community Survey | C16001 |
Language Spoken at Home for the
Population 5 Years and Older
data.census.gov | Measuring America's People, Places, and Economy 1

US CENSUS DATA
Attachment A Page12
Table: ACSDT1Y2022.C16001
American Community Survey | C16001 |
Language Spoken at Home for the
Population 5 Years and Older
Speak English less than "very well" 663 ±452
Chinese (incl. Mandarin, Cantonese): 24,874 ±3,590
Speak English "very well" 8,254 ±1,788
Speak English less than "very well" 16,620 ±2,498
Vietnamese: 5,817 ±1,629
Speak English "very well" 2,075 ±802
Speak English less than "very well" 3,742 ±1,107
Tagalog (incl. Filipino): 3,047 ±1,548
Speak English "very well" 1,917 ±1,119
Speak English less than "very well" 1,130 ±608
Other Asian and Pacific Island languages: 7,257 ±2,529
Speak English "very well" 3,891 ±1,554
Speak English less than "very well" 3,366 ±1,403
Arabic: 1,347 ±1,046
Speak English "very well" 981 ±892
Speak English less than "very well" 366 ±314
Other and unspecified languages: 5,409 ±2,143
Speak English "very well" 2,888 ±1,317
Speak English less than "very well" 2,521 ±1,708
data.census.gov | Measuring America's People, Places, and Economy 2 Attachment A Page13
Department Name: Oakland Animal Services
Fiscal Year: FY2023-2024

CITY OF OAKLAND

EQUAL ACCESS ORDINANCE

ANNUAL COMPLIANCE PLAN
I. DEPARTMENT DIRECTOR SIGNATURE PAGE
Sign the following certification that the Department Director has reviewed this Annual Compliance Plan for final approval:

I, Ann Dunn, hereby certify, that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopt the goals specified in this Annual Compliance Plan. This Annual Compliance Plan for [Oakland Animal Services] was submitted on 61/20/24.

Director Signature
Ann Dunn
Type Name
Attachment A Page14
Department Name:Animal Services
Fiscal Year: FY2023-2024
II. QUANTITATIVE ASSESSMENT REPORT
Department Name:

Table 1 Department Director
Name Ann Dunn
Title Director of Animal Services
Address 1101 29th ave, Oakland Ca 94601
Phone# 510-535-5602
Email adunn(@.oaklanca.gov
_ _ Public Cont P 33
PCP With S e Skill 5
Table 28. Language Selective Certification Hiring
Lanauaae Access Coordinator (LAC)
Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
Sinale Point of Contact (SPOC)
Melinda Tierney
ELDE Shelter Animal
1101 29th ave, Oakland CA 94601
510-535-5602
mtiernev(@.oaklandca.oov
B Head Count This Fiscal Year
100%
15 %
%
New Hires
New PCP Hires
New PCP Hires with SP Skill
New PCP Hires with CH Skill
7 2
Any selective certification in lanouaoe reauired for recruitment this fiscal year? □ No ■ Yes - Please describe below Job Title Outcome
Public Service Representative ■Hired-SP □Hired-CH Din Progress/Other* Public Service Representative ■Hired-SP □Hired-CH Din Progress/Other* □Hired-SP □Hired-CH Din Progress/Other*
*Please provide an explanation for all 'other' outcomes:

Table 3A. Department Oraanization Structure (List out the different units in this table or attach an orQanization chart) Director of Animal Services
Animal Shelter Manaaer
Executive Assistant to the Age ncy Director
Animal Control Supervisor
Animal Care Services Supervisor
Animal Control Officer
Animal Care Attendant
Public Service Representative
Veterin arian
Registered Veterinary Technician
Volunteer Program Specialist II
Table 38. Department Organization Structure -- Update
Any chanoes occurred in the oroanization structure this fiscal year? I □ No ■ Yes - Please describe below Description:The Assistant Director Position was removed and replaced by the Animal Shelter Manager Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department? D No X Yes - Please describe below.

Super PCP Unit Lanauaoe Goal FTE I Actual FTE
SP= 4 CH =2 I SP= 5 CH =01
Melinda Tierney
ELDE Shelter Manager
1101 29th ave, Oakland CA 94601
510-535-5606
[email protected]
31 Attachment A Page15
Department Name: Oakland Animal Service
Fiscal Year: FY2023-2024
Table 4A Vital Documents List
Document Name
About Oakland Animal Services
Cat Adootlon Questionnaire
Cats and Scratchina - No Declaw
Children and Doas
CIRDC Client Information Handout: Kennel Couah
Comoliance Notice/Common Animal Related Laws
Conditions for Keeoinq a Potentially Danqerous Doa . --- - ..

Conditions for Keeoina a Vicious Doa
Did You Know that Rabbits
Doa Adootion Questionnaire
...

Doo License Fee Waiver Aoolication for Service Doos
Dob Tios
Estimate of Fees
Foster Agreement
Found Animal Reoort
Fowl in Oakland
H3NZ Canine Flue
Hearina Waiver- Potentiallv Danaerous Doa
Hearina Waiver - Vicious OoQ
Home Quarantine Aareement
lmoound Notice/Reauest for Extension of Hold Period
lntroducina Cat to Cat
lntroducina Cat to Dog
lntroducina Doa to Doa
Lost Animal Reoort
Notice - Sellin a Animals
Notice of Seizure of Animal(s)/Post Seizure Hearing Reciuest Notice to Quarantine Bitina Animals
Oakland Animal Control Reaulation
OAS Public Sion-ln
Owner Surrender Aoreement
POD Hearina Result Letter
Potentiallv Danaerous Doas Permit
Pre-Seizure Hearino Reciuest
Preventino Cat Litter Box Problems
Proof of Service VDD
Property Inspection Reciulrements Prior to Release of Any Dog I SP= CH=
SP= CH=
---
Property Inspection Reciuirements Prior to Release of Potentially Danoerous or Pupov House Trainina
Rabbit Adoption Questionnaire
Refusal to Quarantine Bitinci Animal
Reauest for Extension of Hold Period
Reauest for Hearino
Reauest for Post Seizure Hearina
Sorrv We Missed You
Soav/Neuter Annointment
SP= CH=
SP= CH=
SP Translation
Available?
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
. - ·- --
CH Translation
Available?
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Other?
Soeclfv:
- .

Attachment A Page16
Department Name:Animal Services
Fiscal Year: FY2023-2024
Table 48. Vital Documents Status Summary
Department's known vital documents translated into Spanish and Chinese? Action Plan & Timeline:

Table 5. Multilingual Telephone Recordinas
Location Description
Oaland Animal Services
-�-- ---··---·~--- - - --·--- ·----· --�-- ._ __ ·- ·-··· - -·- - --· ·- Table 6. Analysis by Community Based Service Locations
Facility Name
Oakland Animal Serives
Address
1101 29th ave
Zip Code
94601
I ■ Yes D No - Please describe below
Teleohone Number Status
Work ing to obtain
CH speaker to
record. Should be
completed by end
510-535-5602 offiscalyear

PCP SP CH
Phone# #FTE #FTE % #FTE %
510-535-5602 15 5 15% 1 3
Table 6 applies to City Departments that provide seN1ces at geographically based locations outside of City Hall Plaza, such as recreation centers, senior centers, head start centers, libraries, police beat and firehouses.

Table 7. Public Notices & Resources
Lanauaae access notice displayed at reception area Ill Yes □ No I-Speak Card/ Lani:1uaQe List displayed at reception area ■ Yes □ No Department staff provided with lanauaae access resources (Interpretation#, FAQ, training ... etc) Iii Yes □ No If you answered "no" to any questions in Table 7, please provide a corrective action plan in the narrative report under Question 8(1).

Table 8. OPD & OFD Renort on Lanauaae lnternretation Line Vendor Name:

Top 5 languages requested:

FY Total Usage Minutes I
FY Total Expenditure I
Table 8 applies to City Departments that use its own language interpretation line. At the present time, this only applies to OPD and OFD. • I
Attachment A Page17
Department Name: Oakland Animal Services
Fiscal Year: FY2023-24
Ill. QUALITATIVE ASSESSMENT REPORT
Key: PCP= Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking
A. Bilingual Public Contact Positions Assessment
Department Name:

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? no 33 15 4 5 Yes 2 1
PCP X % (This FY's goal= 11 % Spanish speaking PCP, 5% Chinese speaking PCP) This report covers fiscal year 2022-2023 and data is reported as of June 2023.

1. Provide an assessment of the Department's effort to achieve compliance with the Equal--- - - Access Orain-ance-(EAO). ------ -- -- -- - - -- -- --- - ·------ - ---- - -- - - - - --- - - OAS exceeds the goals for Spanish bilingual PCPs, meets the goals for translation of written documents, but falls short on the outgoing telephone message for the main line and Chinese Bilingual PCP.

2. Describe the Department's effort in outreach, recruitment and hiring of bilingual candidates.

During the fiscal year, OAS the two PCP hires were Spanish speakers (one Public Service Representative [PSR] and one Registered Veterinary Technician). The PSR has since left the Department. Following a PSR recruitment during the fiscal year, OAS brought on two Spanish Speaking PSRs in August 2023. OAS works with the Human Resources Department to hire qualified bilingual candidates.

3. Highlight positive changes, successes, and best practices.

OAS has expanded community services to include outreach events for access to veterinary care for owned animals and free spay/neuter. Flyers for all events are translated into Spanish and Chinese. Additionally, OAS posts lost animals on NextDoor, also translated into Spanish and Chinese. Through a position funded through Friends of Oakland Animal Service, OAS has full-time staff to assist Spanish speakers with adoption and is actively recruiting bilingual volunteers to assist with adoptions and community outreach events.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

Notices are posted regarding interpretation services available to various LES populations at visible locations in our lobby. This provides awareness of the services available to the LES communities within the department. In addition to three staff members in PCP roles, OAS has two Spanish speaking staff who are always willing to provide support if necessary. Animal Control Officers and Public Service Representatives utilize verbal translation services whenever necessary.

Attachment A Page18
1101 29th ave Oakland CA, 946011
Attachment A Page19
Department Name: Oakland Animal Services
Fiscal Year: FY2023-24
Goals for the coming 12 months include finalizing the translation of the outgoing telephone message and filling an Animal Control Officer vacancy, should one occur, with an individual who speaks Chinese.

Attachment A Page20
OAKLAND ANIMAL SERVICES PCP STAFFING LIST JUNE 30 2024 ORGANIZATION ADDRESS JOB_CLASS POSITION_NOHIRE_DATE NEW HIRE PCP_POSITIONPCP_LANG 62111 - Animal Services 1101 29TH AVENUE Animal Care Attendant 44011.41 25-AUG-18 NO 62111 - Animal Services 1101 29TH AVENUE Animal Care Attendant 44006.37 03-NOV-18 NO 62111 - Animal Services 1101 29TH AVENUE Animal Care Attendant 44010.37 03-JAN-17 NO 62111 - Animal Services 1101 29TH AVENUE Animal Care Attendant 44007.37 02-APR-22 NO Spanish 62111 - Animal Services 1101 29TH AVENUE Animal Care Attendant 44008.37 07-JUL-14 NO 62111 - Animal Services 1101 29TH AVENUE Animal Care Attendant 44009.37 30-SEP-23 YES NO 62111 - Animal Services 1101 29TH AVENUE Animal Care Attendant, PT 44005.23 09-OCT-06 NO 62111 - Animal Services 1101 29TH AVENUE Animal Care Attendant, PT 44005.23 24-MAR-18 NO 62111 - Animal Services 1101 29TH AVENUE Animal Care Attendant, PT 44005.23 21-JAN-23 NO Spanish 62111 - Animal Services 1101 29TH AVENUE Animal Care Attendant, PT 44005.23 18-MAY-19 NO 62111 - Animal Services 1101 29TH AVENUE Animal Care Attendant, PT 44005.23 02-JAN-97 NO 62111 - Animal Services 1101 29TH AVENUE Animal Care Services Supervisor44407.44 17-JUN-14 NO 62111 - Animal Services 1101 29TH AVENUE Animal Control Officer 43993.13 09-JAN-21 YES 62111 - Animal Services 1101 29TH AVENUE Animal Control Officer 43994.24 30-NOV-19 YES 62111 - Animal Services 1101 29TH AVENUE Animal Control Officer 43989.58 28-JAN-08 YES 62111 - Animal Services 1101 29TH AVENUE Animal Control Officer 43991.2 19-JAN-15 YES 62111 - Animal Services 1101 29TH AVENUE Animal Control Officer 43990.15 27-JUL-19 YES 62111 - Animal Services 1101 29TH AVENUE Animal Control Officer 43992.12 30-MAR-15 YES 62111 - Animal Services 1101 29TH AVENUE Animal Control Officer, PPT43996.31 18-MAR-13 YES 62111 - Animal Services 1101 29TH AVENUE Director of Animal Services 43987.26 15-FEB-20 YES 62111 - Animal Services 1101 29TH AVENUE Exempt Limited Duration Employee47795.48 06-APR-19 NO 62111 - Animal Services 1101 29TH AVENUE Public Service Representative44000.38 08-JUL-23 YES YES 62111 - Animal Services 1101 29TH AVENUE Public Service Representative44001.41 05-AUG-23 YES YES 62111 - Animal Services 1101 29TH AVENUE Public Service Representative43999.38 16-SEP-23 YES YES Spanish 62111 - Animal Services 1101 29TH AVENUE Registered Veterinary Technician44004.26 11-DEC-21 YES Spanish 62111 - Animal Services 1101 29TH AVENUE Registered Veterinary Technician44246.44 15-APR-23 YES 62111 - Animal Services 1101 29TH AVENUE Temp Contract Svcs Employee, PT47497.47 06-JAN-24 YES NO 62111 - Animal Services 1101 29TH AVENUE Temp Contract Svcs Employee, PT47498.47 06-JAN-24 YES NO 62111 - Animal Services 1101 29TH AVENUE Temp Contract Svcs Employee, PT47457.47 25-NOV-23 YES NO 62111 - Animal Services 1101 29TH AVENUE Veterinarian 44245.44 11-JUN-22 YES 62111 - Animal Services 1101 29TH AVENUE Veterinarian 43985.26 27-APR-24 YES YES 62111 - Animal Services 1101 29TH AVENUE Volunteer Program Specialist II43984.2 09-MAR-19 YES Chinese Attachment A Page21
Department Name:CAO
Fiscal Yea
r: FY2023-2024

EQUAL ACCESS ORDINANCE

ANNUAL COMPLIANCE PLAN
I. DEPARTMENT DIRECTOR SIGNATURE PAGE
Sign the following certification that the Department Director has reviewed this Annual Compliance Plan for final approval:

I, Monica Davis, on behalf of Jestin D. Johnson , hereby certify, that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopt the goals specified in this Annual Compliance Plan.

This Annual Compliance Plan for the City Administrator’s Office was submitted on _________ .
______________________________ .

Director Signature
______________________________ .

Monica Davis, on behalf of Jestin D. Johnson
Attachment A Page22
Department Name: CAO
Fiscal Year: FY2023-2024

II. QUANTITATIVE ASSESSMENT REPORT

Department Name:CAO
Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Jestin D. Johnson Winnie Woo Winnie Woo
Title City Administrator City Administrator Analyst City Administrator Analyst Address 1 Frank H. Ogawa Plaza, 3rd Floor 1 Frank H. Ogawa Plaza, 3rd Floor 1 Frank H. Ogawa Plaza, 3rd Floor Phone# (510) 238-3301 (510) 238-7798 (510) 238-7798
Email [email protected] [email protected] [email protected]

Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees New Hires
Public Contact Positions (PCP) 34 100% New PCP Hires 2 100% PCP With Spanish Language Skill 4 6% New PCP Hires with SP Skill 0 0% PCP With Chinese Language Skill 3 5% New PCP Hires with CH Skill 0 0%

Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year? X No  Yes – Please describe below Job Title Outcome
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*

*Please provide an explanation for all ‘other’ outcomes:

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) City Administrator’s Office
City Administrator
Assistant City Administrator
Deputy City Administrator
Project Manager III – Director of Communication
Project Manager III – Director of Interdepartmental
Assistant to the City Administrator
City Administrator Analyst
Public Information Officer II
Executive Asst to City Administrator
Executive Asst to Asst. City Administrator
Receptionist, PPT
Receptionist, PT
Oakland 311 Call Center
Assistant to the City Administrator
City Administrator Analyst
Senior PSR
Public Service Rep
Office Assistant II
Employment Investigations & Civil Rights Compliance
Equal Employment Opportunity and Civil Rights Director
Equal Emp. Opportunities Officer
Equal Opportunity Specialist
Administrative Assistant II, CONF

Neighborhood Services Division
Program Analyst III
Neighborhood Services Coordinators
Police Services Technicians
Office Assistant, TPT
Homelessness Division
Program Analyst I
Administrative Analyst II
Administrative Assistant II
Administrative Assistant I

ADA
Disability Access Coordinator
Architectural Associate
Program Analyst III
Program Analyst I
Oakland Children’s Initiative
Human Services Manager
Program Analyst II

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking

Attachment A Page23
Department Name: CAO
Fiscal Year: FY2023-2024

Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese?  Yes X No – Please describe below

Action Plan & Timeline:

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
City Administrator’s Main Line voicemail 510-238-3301 Complete Oakland 311 Call Center 311 or 510-615-5566 Complete

Table 6 applies to City Departments that provide services at geographically based locations outside of City Hall Plaza, such as recreation centers, senior centers, head start centers, libraries, police beat and firehouses.

Table 7. Public Notices & Resources
Language access notice displayed at reception area X Yes  No I-Speak Card/ Language List displayed at reception area X Yes  No Department staff provided with language access resources (Interpretation#, FAQ, training…etc) X Yes  No If you answered “no” to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B(1).

Table 8. OPD & OFD Report on Language Interpretation Line TH

Vendor Name:

Top 5 languages requested:

FY Total Usage Minutes
FY Total Expenditure
Table 8 applies to City Departments that use its own language interpretation line. At the present time, this only applies to OPD and OFD.

Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year? X No  Yes – Please describe below

Description:

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department? X No  Yes – Please describe below.

Super PCP Unit Language Goal FTE Actual FTE
Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE % Oakland 311 Center 7101 Edgewater Drive 94621 311 6 2 25% 1 10%

Attachment A Page24
Department Name: CAO
Fiscal Year: FY2023-2024

III. QUALITATIVE ASSESSMENT REPORT

A. Bilingual Public Contact Positions Assessment

Department Name:

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 69 34 11%=3 4 Yes 5%=1 3 Yes
Goal = PCP X % (This FY’s goal = 11% Spanish speaking PCP, 5% Chinese speaking PCP)

This report covers fiscal year 2023-2024 and data is reported as of June 2024.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

The City Administrator’s Office and its divisions are comprised of a total of 69 Full-Time Employees (FTE). There are currently 34 Public Contact Positions (PCP). The Spanish speaking PCP goal for the City Administrator’s Office is 11%, which equates to about 3 FTEs.

And the Chinese speaking PCP goal is 5%, which equates to about 1 FTEs. Currently the City Administrator’s Office has met these goals for FY 2023-24 as the office currently has 3 FTEs that are Spanish speaking PCP and 3 FTEs that are Chinese speaking PCP. We have an additional 6 FTEs that are non-PCP that are bilingual (3 Spanish speakers, 1 Vietnamese, and 1 Chinese speaker).

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

During this fiscal year, the City Administrator’s Office has hired a total of 4 FTEs, which none are PCP designated. One of newly hired staff is bilingual and is in process of taking the bilingual test. The City Administrator’s Office has made a conscious effort to hire candidates that are bilingual in various positions to ensure that the office is well supported with bilingual speakers.

3. Highlight positive changes, successes, and best practices.

The City Administrator’s Office and it’s divisions have continued to work with Equal Access to ensure that all documents that are made available to the public are translated into Spanish, Chinese, and whenever possible in Vietnamese, Arabic, and Korean.

During this fiscal year, the City Administrator’s Office and it’s divisions will continue to work with Equal Access to ensure that all documents that are made available to the public are translated into Spanish, Chinese and Vietnamese. And will continue to work with Equal Access to identify candidates that are bilingual.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

The City Administrator’s office continues to work with Equal Access to ensure that when new documents are created that they are translated in a timely manner and distributed to the LES community.

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking

Attachment A Page25
Department Name: CAO
Fiscal Year: FY2023-2024

B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services. Please list the locations in which notices are posted.

Language translation notices are posted in the lobby and in public areas of the City Administrator’s Office and it’s divisions.

Notice posted at 1 City Hall,3d Floor, City Administrator’s Office Reception Area

2. Describe the percentage of vital documents translated into threshold language(s).

What is thecorrective action plan and timeline in getting the rest of the documents translated? All vital documents have been translated.

3. Describe other materials the Department has provided in multiple languages? None

C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines.

All phone lines have been translated.

Completed.

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

The City Administrator’s Office continues to work with its staff and Equal Access to ensure that any information that is provided to the public is translated into Spanish, Chinese and Vietnamese. And the office has also made additional efforts to hire bilingual candidates in positions that are not designated as PCP to help ensure that we have staff in help with engaging the LES populations.

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

No complaints were received during this fiscal year. And the City Administrator’s Office will continue to work with Equal Access to ensure that any and all information that is provided to the public is translated into Spanish, Chinese and Vietnamese.

E. Action Plan

1. Identify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

The City Administrator’s Office will continue to focus on translating public documents into Spanish, Chinese, Vietnamese, Arabic and Korean. to ensure that the LES community is informed on City programs and services that are available.

Attachment A Page26
CAO PCP STAFFING LIST June 30, 2024
ORGANIZATION ADDRESS JOB_CLASS HIRE_DATE NEW HIRE PCP_POSITIONPCP_LANG 02111 - City Administrator: Administration UnitOne Frank Ogawa Plaza Assistant City Administrator 24-JUL-21 NO 02111 - City Administrator: Administration UnitOne Frank Ogawa Plaza Assistant City Administrator 05-MAR-18 NO 02111 - City Administrator: Administration UnitOne Frank Ogawa Plaza Assistant City Administrator 19-MAY-03 NO Spanish 02111 - City Administrator: Administration UnitOne Frank Ogawa Plaza Assistant to the City Administrator 21-MAY-18 NO 02111 - City Administrator: Administration UnitOne Frank Ogawa Plaza Assistant to the City Administrator 26-JUL-99 YES Spanish 02111 - City Administrator: Administration UnitOne Frank Ogawa Plaza Assistant to the City Administrator 06-MAY-17 NO 02111 - City Administrator: Administration UnitOne Frank Ogawa Plaza Assistant to the City Administrator 10-OCT-00 NO 02111 - City Administrator: Administration UnitOne Frank Ogawa Plaza City Administrator 05-JUN-23 NO 02111 - City Administrator: Administration UnitOne Frank Ogawa Plaza City Administrator Analyst 11-SEP-17 NO 02111 - City Administrator: Administration UnitOne Frank Ogawa Plaza City Administrator Analyst 29-MAY-21 NO 02111 - City Administrator: Administration UnitOne Frank Ogawa Plaza City Administrator Analyst 22-AUG-16 NO 02111 - City Administrator: Administration UnitOne Frank Ogawa Plaza City Administrator Analyst 07-FEB-11 YES Chinese 02111 - City Administrator: Administration UnitOne Frank Ogawa Plaza Deputy City Administrator 15-OCT-22 NO 02111 - City Administrator: Administration UnitOne Frank Ogawa Plaza Deputy City Administrator 13-DEC-05 NO 02111 - City Administrator: Administration UnitOne Frank Ogawa Plaza Exec Asst to Asst City Administrator 25-JUN-22 NO 02111 - City Administrator: Administration UnitOne Frank Ogawa Plaza Executive Asst to the City Administrator 19-OCT-19 NO Spanish 02111 - City Administrator: Administration UnitOne Frank Ogawa Plaza Food Program Monitor, PT 12-JUN-17 YES 02111 - City Administrator: Administration UnitOne Frank Ogawa Plaza Food Program Monitor, PT 06-JUN-16 YES 02111 - City Administrator: Administration UnitOne Frank Ogawa Plaza Food Program Monitor, PT 29-MAY-21 YES 02111 - City Administrator: Administration UnitOne Frank Ogawa Plaza Food Program Monitor, PT 11-JUN-22 YES 02111 - City Administrator: Administration UnitOne Frank Ogawa Plaza Food Program Monitor, PT 12-JUN-15 YES 02111 - City Administrator: Administration UnitOne Frank Ogawa Plaza Manager, Human Services 20-AUG-22 NO 02111 - City Administrator: Administration UnitOne Frank Ogawa Plaza Office Assistant II 29-OCT-22 NO 02111 - City Administrator: Administration UnitOne Frank Ogawa Plaza Program Analyst II 07-JAN-08 NO 02111 - City Administrator: Administration UnitOne Frank Ogawa Plaza Project Manager III 30-MAR-24 Yes NO 02111 - City Administrator: Administration UnitOne Frank Ogawa Plaza Project Manager III 27-MAY-23 NO 02111 - City Administrator: Administration UnitOne Frank Ogawa Plaza Receptionist, PT 22-JAN-22 YES 02111 - City Administrator: Administration UnitOne Frank Ogawa Plaza Student Trainee, PT 07-AUG-21 NO 02111 - City Administrator: Administration UnitOne Frank Ogawa Plaza Temp Contract Svcs Employee, PT 23-MAY-16 NO 02112 - Communications & MediaOne Frank Ogawa Plaza City Administrator Analyst 04-FEB-23 YES 02112 - Communications & MediaOne Frank Ogawa Plaza City Administrator Analyst 19-FEB-22 YES 02112 - Communications & MediaOne Frank Ogawa Plaza Exempt Limited Duration Employee 10-JUN-23 YES 02112 - Communications & MediaOne Frank Ogawa Plaza Project Manager III 14-MAR-16 YES 02112 - Communications & MediaOne Frank Ogawa Plaza Public Information Officer II 11-JUN-22 YES 02112 - Communications & MediaOne Frank Ogawa Plaza Temp Contract Svcs Employee, PT 21-JAN-23 YES 02141 - Homelessness One Frank Ogawa Plaza Administrative Assistant I 25-JUN-22 NO Attachment A Page27
02141 - Homelessness One Frank Ogawa Plaza Administrative Assistant II 02-NOV-19 NO 02141 - Homelessness One Frank Ogawa Plaza Assistant to the City Administrator 28-JUL-18 NO 02141 - Homelessness One Frank Ogawa Plaza Assistant to the City Administrator 01-MAR-14 NO 02141 - Homelessness One Frank Ogawa Plaza Program Analyst II 21-JAN-23 NO 02141 - Homelessness One Frank Ogawa Plaza Volunteer Program Specialist II 17-OCT-22 NO 02151 - City Administrator Call CenterOne Frank Ogawa Plaza Assistant to the City Administrator 13-AUG-90 YES 02151 - City Administrator Call CenterOne Frank Ogawa Plaza City Administrator Analyst 11-JAN-10 YES Spanish 02151 - City Administrator Call CenterOne Frank Ogawa Plaza Exempt Limited Duration Employee 21-JAN-23 YES 02151 - City Administrator Call CenterOne Frank Ogawa Plaza Exempt Limited Duration Employee 15-MAY-00 YES 02151 - City Administrator Call CenterOne Frank Ogawa Plaza Exempt Limited Duration Employee 27-NOV-21 YES 02151 - City Administrator Call CenterOne Frank Ogawa Plaza Exempt Limited Duration Employee 10-DEC-22 YES 02151 - City Administrator Call CenterOne Frank Ogawa Plaza Public Service Representative 29-OCT-12 YES 02151 - City Administrator Call CenterOne Frank Ogawa Plaza Public Service Representative 19-SEP-20 YES 02151 - City Administrator Call CenterOne Frank Ogawa Plaza Public Service Representative, Senior 16-AUG-10 YES Chinese 02161 - Sustainability and Energy GroupOne Frank Ogawa Plaza Manager, Sustainability Program 22-DEC-14 NO 02161 - Sustainability and Energy GroupOne Frank Ogawa Plaza Program Analyst III 31-MAR-14 NO 02161 - Sustainability and Energy GroupOne Frank Ogawa Plaza Program Analyst III 27-NOV-21 NO 02171 - ADA Programs One Frank Ogawa Plaza Disability Access Coordinator 07-OCT-17 YES Vietnamese 02171 - ADA Programs One Frank Ogawa Plaza Program Analyst I 24-JUN-23 YES 02191 - Neighborhood Services One Frank Ogawa Plaza Neighborhood Services Coordinator 05-FEB-22 YES Spanish 02191 - Neighborhood Services One Frank Ogawa Plaza Neighborhood Services Coordinator 22-NOV-76 YES 02191 - Neighborhood Services One Frank Ogawa Plaza Neighborhood Services Coordinator 03-OCT-20 YES Chinese 02191 - Neighborhood Services One Frank Ogawa Plaza Neighborhood Services Coordinator 13-JAN-18 YES 02191 - Neighborhood Services One Frank Ogawa Plaza Office Assistant I, PT 19-JUN-17 YES 02191 - Neighborhood Services One Frank Ogawa Plaza Police Services Technician II 06-JAN-14 YES 02191 - Neighborhood Services One Frank Ogawa Plaza Police Services Technician II 06-JAN-14 YES Spanish 02191 - Neighborhood Services One Frank Ogawa Plaza Program Analyst III 02-NOV-19 YES 02191 - Neighborhood Services One Frank Ogawa Plaza Program Analyst III 01-MAY-89 YES 02311 - Equal Opportunity ProgramsOne Frank Ogawa Plaza Administrative Assistant II (CONF) 23-FEB-19 NO Spanish 02311 - Equal Opportunity ProgramsOne Frank Ogawa Plaza EEO & Civil Rights Director 03-OCT-11 NO 02311 - Equal Opportunity ProgramsOne Frank Ogawa Plaza Equal Opportunity Specialist 27-APR-24 Yes NO 02311 - Equal Opportunity ProgramsOne Frank Ogawa Plaza Equal Opportunity Specialist 23-JUL-12 NO Chinese 02311 - Equal Opportunity ProgramsOne Frank Ogawa Plaza Equal Opportunity Specialist 06-NOV-17 NO Attachment A Page28

EQUAL ACCE

SS ORDINANCE

ANNUAL COMPLIANCE PLAN
I. DEPARTME

NT DIRECTOR SIGNATURE PAGE
Sign the follow
ing certification that the Department Director has reviewed this Annual Compliance Plan for final approval:

I, Barbara J. Parker, hereby certify, that I have review ed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopt the
goals specified in this Annual Compliance Plan. This Annual Compliance Plan for the Office of the City Attorney was submitted on June 13, 2024. __________________________ .

Director Signature
____________Barbara J. Parker .

Type Name
Attachment A Page29
II. QUANTITATIVE ASSESSMENT REPORT

Department Name:

Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Barbara J. Parker Daryl Young Mark Forte
Title City Attorney Administrative Analyst I Legal Services Coordinator Address 1 Frank H. Ogawa Plaza 1 Frank H. Ogawa Plaza 1 Frank H. Ogawa Plaza Phone# 510-238-3815 510-238-6622 510-238-2960
Email [email protected] [email protected] [email protected]

Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 78 New Hires 7
Public Contact Positions (PCP)
9 (2 are
vacant) 100% New PCP Hires 2 100%
PCP With Spanish Language Skill 1 % New PCP Hires with SP Skill 0 % PCP With Chinese Language Skill 1 % New PCP Hires with CH Skill 0 %

Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year?  No  Yes – Please describe below Job Title Outcome
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*

*Please provide an explanation for all ‘other’ outcomes:

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) General & Complex Litigation Division
Advisory Division
Affirmative Litigation, Enforcement & Innovation Division Operations Division

Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year?  No  Yes – Please describe below

Description:

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department?  No  Yes – Please describe below.

Super PCP Unit Language Goal FTE Actual FTE
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking

Attachment A Page30

Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

Claim against the City of Oakland Yes Yes Vietnamese
City of Oakland Claims Information Yes Yes Vietnamese
FAQs: Regarding Oakland’s Travel and Hospitality Worker Right to Recall Ordinance, (Effective May 26, 2021) Yes Yes Vietnamese
FAQs: Protecting Workers and Communities During a Pandemic – COVID-19 Emergency Paid Sick Leave Ordinance (Effective May 12, 2020 Yes Yes Vietnamese FAQs: Regarding Civil Rights with Regard to Harassment and Discrimination Against Oaklanders During Shelter in Place Yes Yes Vietnamese FAQ: Protecting Survivors of Domestic and Other Interpersonal Violence or Abuse During Shelter in Place Yes Yes Vietnamese

Total # of vital documents reported = 6

Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese?  Yes  No – Please describe below

Action Plan & Timeline:

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
Office of the City Attorney – Reception Desk 510-238-3601 Complete

Table 6 applies to City Departments that provide services at geographically based locations outside of City Hall Plaza, such as recreation centers, senior centers, head start centers, libraries, police beat and firehouses.

Table 7. Public Notices & Resources
Language access notice displayed at reception area  Yes  No I-Speak Card/ Language List displayed at reception area  Yes  No Department staff provided with language access resources (Interpretation#, FAQ, training…etc)  Yes  No If you answered “no” to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B(1).

Table 8. OPD & OFD Report on Language Interpretation Line

Vendor Name:

Top 5 languages requested:

FY Total Usage Minutes
FY Total Expenditure
Table 8 applies to City Departments that use its own language interpretation line. At the present time, this only applies to OPD and OFD.

Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE %

Attachment A Page31

Attachment A Page32
III. QUALITATIVE ASSESSMENT REPORT

A. Bilingual Public Contact Positions Assessment

Department Name:

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 78 9 1 1 YES 1 1 YES
Goal = PCP X % (This FY’s goal = 11% Spanish speaking PCP, 5% Chinese speaking PCP)

This report covers fiscal year 2023-2024 and data is reported as of June 2024.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

The City Attorney’s Office remains compliant with the City’s Equal Access Ordinance.

During FY 2023-2024, the City Attorney’s Office had seventy-eight authorized FTE’s. As of June 2024, seventy-five of these positions were filled with FTEs. The total number of positions identified as Public Contact Positions (PCPs) remained the same during this fiscal year. The Department’s current PCP positions are as follows: Five NLC Attorneys (3 are currently vacant), one Public Service Representative, one Claims Investigator, one Open Government Coordinator and one Agency Administrative Manager (position currently Frozen).

At the beginning of the fiscal year, two of the Office’s PCP positions were staffed by bilingual employees. One Chinese-speaking employee (Claim Investigator III), and one Spanish- speaking employee (NLC Attorney).

During the fiscal year, three PCP positions became vacant (NLC Attorney’s) and one vacant PCP position remained frozen (Agency Administrative Manager). The Office is in the process of filling the three vacant (non-frozen) PCP positions.

The Office continues to meet the City’s goal for bilingual employees as a percentage of PCP personnel. In addition to the bilingual staff in PCP positions, the City Attorney’s office has seven Spanish-speaking employees, four Cantonese-speaking employees, one Mandarin- speaking employee, one Vietnamese-speaking employee, one French-speaking employee, and one Arabic-speaking employee in non-PCP positions. All these employees are available to assist the public, in the event the employees in the PCP positions are unavailable.

The City Attorney’s Office’s public website offers online translation of the website content in 103 languages, including English.

2. D escribe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

In preparation for the recruitment of the NLC Attorney vacancies, job announcements were prepared with a specific call for Spanish and/or Chinese speaking applicants. The Department posts job announcements on various recruitment platforms, including sites intended to recruit Spanish and Chinese speaking applicants. These efforts consistently produce a pool of qualified candidates for consideration. The Department’s efforts continue to provide a ratio of bilingual employees that meet or exceed the City’s standards.

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking

Attachment A Page33

3. Highlight posi
tive changes, successes, and best practices.

The City
Attorney’s Office continues to exceed the goal for certified employees and has certified enough employees in non-PCP positions to provide bilingual services as needed.

We will continue to make efforts to recruit applicants with the required language skills during future recruitment processes to fill vacant PCP positions.

4. Describe addit
ional measures implemented to ensure LES persons are provided with meaningful access to City services.

There are
no additional measures to report. The City Attorney's Office will continue to utilize non-PCP employees who have been bilingually certified in the target languages to assist when the need arises. This method has proven to be successful as the City Attorney’s office hasn’t received any complaints of LES persons receiving a lower level of service than English speakers.

The recept
ion area of our office will continue to have our Department’s vital documents readily available in Spanish and Chinese. Additionally, notifications regarding citizens’ rights to bilingual services remain posted in the reception area.

B. Translation
of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services. Please list the l
ocations in which notices are posted.

The required notices continue to be posted in the City Attorney 6th floor reception area, 1 Frank H. Ogawa Plaza on the
wall and on the counter. Notice is also posted on the City Attorney's website (www.oaklandcityattorney.org). The City Attorney’s official website offers language translation to 103 different languages, including English.

2. Describe the percentage of vital documents translated into threshold language(s). What is the corrective action plan and timeline in getting the rest of the documents translated? Each of the City Attorney's vital documents, are translated into Spanish and Chinese. The Claim form and
information are also available in Vietnamese and are available to the public on- line and in the 6th floor reception area at 1 Frank H. Ogawa Plaza.

No corrective action plan is necessary as the Department is in compliance with the requirements.

3. Describe other materials the Department
has provided in multiple languages?
The City
Attorney’s Office publishes some frequently asked questions (FAQ’s) on our website in English, Spanish and Chinese. A partial list of FAQ’s available in threshold languages is as Attachment A Page34
follows:

a. FAQs: Regarding Oakland’s Travel and Hospitality Worker Right to Recall Ordinance, (Effective May 26, 2021)

b. FAQs: Protecting Workers and Communities During a Pandemic – COVID-19 Emergency Paid Sick Leave Ordinance (Effective May 12, 2020).

c. FAQs: Regarding Civil Rights with Regard to Harassment and Discrimination Against Oaklanders During Shelter in Place.

d. FAQ: Protecting Survivors of Domestic and Other Interpersonal Violence or Abuse During Shelter in Place.

e. FAQ: Oakland’s Hotel Workers Protection & Employment Standards Ordinance (Effective Dec. 23, 2018).

C. Multilingual Telephone Messages Assessment

1. P rovide an assessment on the provision of multilingual messages and hotlines.

The City Attorney’s front desk phone line remains equipped with a multilingual telephone message. The message system has options to select a number to be directed to the message in either Spanish, Mandarin or Cantonese.

City Attorney staff members recorded these messages.

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

Our Office orally informs the population of their right to bilingual services when responding to constituents via telephone, and in writing when responding to constituents via email. The Department’s vital forms and publications remain available on the City Attorney’s website in Spanish and Chinese.

Notification of the right to bilingual services is available at the City Attorney reception desk and remains accessible to the public when our office reopens for in-person service.

2. S tate the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

The City Attorney's Office did not receive any complaints regarding the provision of bilingual oral and written services. Should a complaint be received, the City Attorney would follow the Equal Access Ordinance’s procedure for documenting actions surrounding complaints.

E. Action Plan

Attachment A Page35

1. I dentify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

To ensure that all Oakland residents have equal and fair access to City Services, the City Attorney’s Office plans to:
a. Maintain the Department’s vital documents in the threshold languages and ensure that any new vital documents are translated.

b. Maintain prominent placement of signage alerting the public of language access assistance at the customer service counter.

c. Continue to recruit bilingual staff by posting job announcement for PCPs in targeted websites and publications.

Attachment A Page36
DEPARTMENT ORGANIZATION ADDRESS LINE JOB CLASS HIRE_DATE NEW FTE PCP_POS LANGUAGE EMPLOYEE NAME CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Accountant II 22-JAN-22 NO NO Chiu, James Cemwy CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Administrative Analyst I 05-MAR-22 NO NO Young, Daryl Evan CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Agency Administrative Manager YES VACANT CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza City Attorney 29-APR-91 NO NO Parker, Barbara J CITY ATTORNEY 04211 - Litigation Unit 1 Frank Ogawa Plaza City Attorney, Assistant 02-JUN-14 NO NO Bee, Maria Susan CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza City Attorney, Assistant 15-APR-13 NO NO Richardson, Ryan G CITY ATTORNEY 04211 - Litigation Unit 1 Frank Ogawa Plaza Claims Investigator III 22-JUN-15 NO YES Cantonese Ho, Jerry Llotus CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney II 11-JAN-20 NO NO Spanish Shabrell, Braz CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney II 17-JAN-13 NO NO Luby, Oliver L CITY ATTORNEY 04411 - Affirmative Litigation 1 Frank Ogawa Plaza Deputy City Attorney II 14-OCT-23 YES NO Cantonese Leung, Jady Y CITY ATTORNEY 04211 - Litigation Unit 1 Frank Ogawa Plaza Deputy City Attorney III 24-JUN-23 NO NO Spanish & Arabic Hussein, Farrah Youssif CITY ATTORNEY 04211 - Litigation Unit 1 Frank Ogawa Plaza Deputy City Attorney III 07-JAN-23 NO NO Edwards, Hannah Luke Mahrer CITY ATTORNEY 04211 - Litigation Unit 1 Frank Ogawa Plaza Deputy City Attorney III 11-JUN-22 NO NO Moore, Hans Isaac CITY ATTORNEY 04211 - Litigation Unit 1 Frank Ogawa Plaza Deputy City Attorney III 19-FEB-22 NO NO Baker, Montana Bess CITY ATTORNEY 04211 - Litigation Unit 1 Frank Ogawa Plaza Deputy City Attorney III 20-SEP-21 NO NO O'Brien, Courtney Herrity CITY ATTORNEY 04211 - Litigation Unit 1 Frank Ogawa Plaza Deputy City Attorney III 28-MAY-19 NO NO Quirk, Michael J CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney III 21-JAN-23 NO NO Bal, Tarisha K CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney III 14-MAY-22 NO NO Bolden, Judondi Olivia CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney III 05-FEB-22 NO NO Musinipally, Divya CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney III 28-NOV-20 NO NO Bears, Patrick Wayne CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney III 30-NOV-19 NO NO Chan, Naree CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney III 24-SEP-18 NO NO McPherson, Malia Joy CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney III 09-APR-18 NO NO Flanders, Jordan Lindsey CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney III 09-JAN-17 NO NO Manarin Qian, Kent Kang CITY ATTORNEY 04411 - Affirmative Litigation 1 Frank Ogawa Plaza Deputy City Attorney III 18-MAR-23 NO NO Rupani, Seema CITY ATTORNEY 04411 - Affirmative Litigation 1 Frank Ogawa Plaza Deputy City Attorney III 05-JUL-16 NO NO Hugo, Scott W.

CITY ATTORNEY 04511 - Labor/Employment 1 Frank Ogawa Plaza Deputy City Attorney III 16-AUG-21 NO NO Drake, Lindsey Chow CITY ATTORNEY 04511 - Labor/Employment 1 Frank Ogawa Plaza Deputy City Attorney III 04-JAN-21 NO NO Sudame, Meeti Suhas CITY ATTORNEY 04511 - Labor/Employment 1 Frank Ogawa Plaza Deputy City Attorney III 06-AUG-12 NO NO Shafie, Tricia Lynn CITY ATTORNEY 04211 - Litigation Unit 1 Frank Ogawa Plaza Deputy City Attorney IV, Senior 22-AUG-22 NO NO Ehlert, Allison Lee CITY ATTORNEY 04211 - Litigation Unit 1 Frank Ogawa Plaza Deputy City Attorney IV, Senior 22-JAN-22 NO NO Matei, Lorena CITY ATTORNEY 04211 - Litigation Unit 1 Frank Ogawa Plaza Deputy City Attorney IV, Senior 01-AUG-20 NO NO Tran, Han N CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney IV, Senior 06-APR-19 NO NO French Branson, Michael Carlier CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney IV, Senior 07-JAN-19 NO NO Dunec, JoAnne Loretta CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney IV, Senior 04-FEB-14 NO NO Cantonese Lum, Christina CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney IV, Senior 02-SEP-08 NO NO Macaulay, Amber Rose CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney IV, Senior 06-AUG-01 NO NO Spanish Ortiz, Celso Dolores CITY ATTORNEY 04511 - Labor/Employment 1 Frank Ogawa Plaza Deputy City Attorney IV, Senior 14-OCT-23 YES NO Malloy, Marguerite Maria CITY ATTORNEY 04511 - Labor/Employment 1 Frank Ogawa Plaza Deputy City Attorney IV, Senior 14-JUN-10 NO NO Spanish Sotelo, Amadis B CITY ATTORNEY 04511 - Labor/Employment 1 Frank Ogawa Plaza Deputy City Attorney IV, Senior 21-AUG-06 NO NO Casden, Caryl L CITY ATTORNEY 04211 - Litigation Unit 1 Frank Ogawa Plaza Deputy City Attorney V 28-NOV-22 NO NO Burke, John A CITY ATTORNEY 04211 - Litigation Unit 1 Frank Ogawa Plaza Deputy City Attorney V 05-MAR-22 NO NO Casto, Lesley Gail CITY ATTORNEY'S OFFICE JUNE 2024
Attachment A Page37
CITY ATTORNEY 04211 - Litigation Unit 1 Frank Ogawa Plaza Deputy City Attorney V 24-FEB-18 NO NO McLaughlin, Kevin CITY ATTORNEY 04211 - Litigation Unit 1 Frank Ogawa Plaza Deputy City Attorney V 14-MAY-12 NO NO Jefferson, Jamilah Anitra CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney V 04-JUN-18 NO NO Lane, Laura CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney V 11-DEC-17 NO NO Mulry, Brian P CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney V 08-JUN-15 NO NO Warren, Selia Monique Acevedo CITY ATTORNEY 04411 - Affirmative Litigation 1 Frank Ogawa Plaza Deputy City Attorney V 20-JAN-24 YES NO Huling Delaye, Jaime Marie CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Executive Assistant to the City Attorney 28-SEP-12 NO NO Smith, Jamie Renee CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Executive Asst to the Asst City Attorney 29-SEP-14 NO NO Spanish Ferrel, Elizabeth Jacqueline CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Exempt Limited Duration Employee 30-OCT-23 YES NO Chan, Patrick H CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Exempt Limited Duration Employee 19-AUG-23 YES NO Guzman, Ashley CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Information System Administrator 24-OCT-16 NO NO Cantonese Yuen, Alan Kan Fiet CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Legal Administrative Assistant 05-NOV-18 NO NO Johnson, Nanette R CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Legal Administrative Assistant 26-AUG-13 NO NO Early, Shavonda L CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Legal Administrative Assistant 05-NOV-01 NO NO Carden, Carma CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Legal Administrative Assistant 11-SEP-01 NO NO Royal, Lenora Renee CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Legal Administrative Assistant 10-JUN-91 NO NO Vietnamese Duong, Maxine N CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Legal Administrative Assistant, Sup 11-DEC-95 NO NO Andrada, Cynthia CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Legal Support Supervisor 03-JAN-17 NO NO Ochoa, Melinda Ann CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Manager, Legal Administrative Services 07-JUL-97 NO NO Wiseman, Dara A CITY ATTORNEY 04411 - Affirmative Litigation 1 Frank Ogawa Plaza Neighborhood Law Corps Attorney 19-AUG-23 YES YES Spanish Ku, Anya Gabriela CITY ATTORNEY 04411 - Affirmative Litigation 1 Frank Ogawa Plaza Neighborhood Law Corps Attorney YES VACANT CITY ATTORNEY 04411 - Affirmative Litigation 1 Frank Ogawa Plaza Neighborhood Law Corps Attorney 19-MAR-22 NO YES Cardenas Delgadillo, Martha Paola CITY ATTORNEY 04411 - Affirmative Litigation 1 Frank Ogawa Plaza Neighborhood Law Corps Attorney YES VACANT CITY ATTORNEY 04111 - Affirmative Litigation 1 Frank Ogawa Plaza Neighborhood Law Corps Attorney YES VACANT CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Open Govt & Legal Services Coord 24-NOV-14 NO YES Forte, Mark Lawrence CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Paralegal 20-AUG-22 NO NO Swafford, Kristina M CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Paralegal 31-OCT-20 NO NO Bennett, Clea Holtom CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Paralegal 18-APR-20 NO NO Spanish Hernandez, Gabriela CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Paralegal 30-NOV-19 NO NO Spanish Garcia, Cynthia Michelle CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Paralegal 11-DEC-17 NO NO Cantonese La, Nikki CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Paralegal 13-NOV-17 NO NO Butler, Eric D CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Paralegal 28-SEP-15 NO NO Garrahan, Michael Sean CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Public Service Representative 25-JUN-22 NO YES Oliver, Loretha Nadine CITY ATTORNEY 04511 - Labor/Employment 1 Frank Ogawa Plaza Special Counsel 28-DEC-19 NO NO Martin, Brigid Snow CITY ATTORNEY 04511 - Labor/Employment 1 Frank Ogawa Plaza Special Counsel - Labor & Employment 10-NOV-14 NO NO Harris, Veronica LaShawn CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 08-SEP-20 NO NO Rossi, Daniel Attachment A Page38

EQUAL ACCESS ORDINANCE

ANNUAL COMPLIANCE PLAN

I. DEPARTMENT CERTIFICATION

Provide the following certification that the Department Director has reviewed this Annual Compliance Plan for final approval:

I, MICHAEL C. HOUSTON, CITY AUDITOR, hereby certify, that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopt the goals specified in this Annual Compliance Plan.

This Annual Compliance Plan for THE OFFICE OF THE CITY AUDITOR was submitted on June 24, 2024.

_Michael C. Houston, City Auditor.

Type Name & Title

Attachment A Page39
II. QUANTITATIVE ASSESSMENT REPORT

Department Name: OFFICE OF THE CITY AUDITOR
Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Michael C. Houston Dena L. Shupe Dena L. Shupe
Title City Auditor Assistant to the City Auditor Same
Address 1 Frank H Ogawa Plaza, 4th Floor 1 Frank H Ogawa Plaza, 4th Floor Same Phone# (510) 238-3378 (510) 238-4975 Same
Email [email protected] [email protected] Same

Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 7 (of 14 FTE budgeted) New Hires 2 Public Contact Positions (PCP) 4 57% New PCP Hires 100% *PCP With Spanish Language Skill 2 50% New PCP Hires with SP Skill 1 50% PCP With Chinese Language Skill 0 0 New PCP Hires with CH Skill %

*Two employees can speak and understand Spanish but are not considered fluent.

Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year? X No  Yes – Please describe below Job Title Outcome
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*

*Please provide an explanation for all ‘other’ outcomes:

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) Michael C. Houston, City Auditor
Eduardo Luna, Assistant City Auditor
Dena Shupe, Assistant to the City Auditor
Orsolya Kovesdi, Performance Audit Manager
Stephanie Noble, Performance Audit Manager
Mark Carnes, Senior Performance Auditor
Daniel Williams, Senior Performance Auditor

Table 4A Vital Documents List
Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year? X No Yes – Please describe below

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department? X No  Yes – Please describe below.

Super PCP Unit Language Goal FTE Actual FTE
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking

Attachment A Page40
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

1. Performance Audit Reports Yes Yes

2. Annual Reports Yes Yes

3. Annual Whistleblower Reports Yes Yes

4. Whistleblower Posters Yes Yes

Total # of vital documents reported = 4

Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese? X Yes  No – Please describe below

All documents are available for translation upon request - this is made clear to the LES community on our website.

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
Reception Area (510) 238-3378 Current

Table 6 applies to City Departments that provide services at geographically based locations outside of City Hall Plaza, such as recreation centers, senior centers, head start centers, libraries, police beat and firehouses.

Table 7. Public Notices & Resources
Language access notice displayed at reception area X Yes  No I-Speak Card/ Language List displayed at reception area X Yes  No Department staff provided with language access resources (Interpretation#, FAQ, training…etc.) X Yes  No If you answered “no” to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B ( 1).

Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE %

Attachment A Page41
C III. QUALITATIVE ASSESSMENT REPORT
A. Bilingual Public Contact Positions Assessment
Department Name:

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 7 4 0.11 1 YES 0.5 0 NA
Goal = PCP X % (This FY’s goal = 11% Spanish speaking PCP, 5% Chinese speaking PCP) This report cover
s fiscal year 2023-2024 and data is reported as of June 2024.

1. Provide an assessment of t
he Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

Oakland’s City Auditor works for, and reports to, the residents of Oakland. Considering the diversity of Oakland’s community, it is important our work materials are easily accessible and understood by as many Oaklanders as possib le – regardless of their proficiency in English. Below is an overview as to how our Office is complying with the Equal Access to Services Ordinance.

Ongoing efforts to achieve compliance:

SEC. 2.30.030 Equal Access to Services : We strive to provide the sa me level of service to limited English-speaking persons as we provide to English speakers by: (1) recording our telephonic outgoing messages in English, Spanish, Mandarin, and Cantonese, (2) posting notices immediately outside the elevators, leading to the O ffice reception area , indicating we provide Spanish-speaking staff for assistance and interpreters by telephone, to help translate several different languages at no charge (a ll staff members have the updated phone interpreting language guide at their des ks), and (3) providing instructions in 26 different languages on our website on how to submit a Whistleblower complaint in person, online or over -the-phone. 4) To assist Oakland’s Limited English Speaking (LES) residents, the Hotline provides over -the-phone interpretation services in over 150 languages, with access to more than 5000 interpreters for non -English callers, who are available 24/7, 365 days a year. LES residents may also request a meeting with the City Auditor to file a complaint in perso n. Our website informs residents that interpreters are provided, free of charge.

SEC. 2.30.040 Bilingual Staffing: Our goal is to hire staff that represent our diverse Oakland community.

Currently, our Office is understaffed with only 6 employees: 1 PCP employee speaks Spanish fluently, 2 PCP employees speak some Spanish, and 1 PCP employee is fluent in Hungarian and Romanian.

SEC. 2.30.050 Translation of Materials: One of our Office’s priorities is to make sure all residents, regardless of their proficiency in Eng lish, can easily read our vital documents and navigate our website https://www.oaklandauditor.com.

Our Office worked with the EAO office a couple of years ago to translate the sentence, “ copies of our audits are available on our website and alternate formats are available upon request ,” to Spanish and Chinese and is now on the inside cover (or the last page if it is a Whistleblower Investigation) of all our audits and reports.

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-Speaking
CH = Chinese-Speaking
LES = Limited English-Speaking
Attachment A Page42
In the HEADER of our website, we placed a GoogleTM Translate button providing machine translation in 26 different languages ranging from Afrikaans to Vietnamese, ensuring many Limited English Speaking (LES) populations can read, in their native language, about our Office, how to submit a Whistleblower complaint, and read frequently asked questions about the Program.

On the ALL-REPORTS page of the website, we note all reports (audits, presentations, etc.) can be translated upon request. Our online Whistleblower Hotline Program translates instructions on how to submit a complaint in Spanish and Chinese.

SEC.2.30.080: Recorded Telephonic Messages : We maintain recorded telephonic outgoing messages in English, Spanish, Mandarin, and Cantonese. The message contains basic information about our Office hours and location.

2. Describe the Departm
ent’s effort in outreach, recruitment and hiring of bilingual candidates.

The Offic
e of the City Auditor complies with Civil Service protocols and City policies and procedures regarding recruiting and hi ring. These mandates provid e the framework for our recruiting activities.

When positions in our Office become available, we make every effort to target a wide field of potential candidates by extending advertising to various national auditor associations, advertising through the City’s website, and by posting job openings on LinkedIn, Idealist, Craigslist and Indeed. If we advertise a Public Contact Position, we state “b ilingual skills in Spanish, Cantonese, and Mandarin are highly desirable.” Selection of candidates is coordinated with the City’s Human Resources Department.

The Office of the City Auditor carefully evaluates all applicants for PCP positions with a critical eye towards bilingual abilities. However, a lack of bilingual skills is not a disqua lifying factor as the Offic e has no BPCP requirement nor does the position description require them. Nonetheless, the Office is committed to hiring individuals from diverse backgrounds and different ethnicities. We are a small office, with only 14 budgeted F TEs. We are also constrained by th e rules and procedures of Civil Service, MOU agreements and City procedures in our hiring selection process. Still, some of our staff members have bi- and tri-lingual capabilities.

3. Highlight positive changes, successes, and best pr
actices.

Positive Changes:

In August 2023 we issued our first, citywide, multilingual Risk Assessment Survey.

The Office of the City Auditor conducted an annual risk assessment to develop our annual audit work plan and gat hered input from all Oaklander s (including City leadership, City employees, community organizations, and Oakland residents ) on the issues, departments, and/or City activities they are most concerned about and want to see audi ted. The survey was translated into Spanish, Vietnamese, and Chinese and was sent to constituents, various Chambers throughout Oakland and posted on social media.

We also published a Whistleblower Investigation Report impacting a couple of different communiti es in Oakland (primarily Chinatown). With the help of the Equal Access Office, we translated this report into Spanish, Vietnamese, and Chinese and it was circulated widely to various chambers of commerce.

Attachment A Page43

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

None this year.

B. Translation of Written Vital Documents Assessment

1. Departments are r
equired to inform the public of the right to language access services.

Please list the locations in which notices are posted.

Located on the secured 4th floor of Oakland City Hall, the Office rarely receives foot traffic from Oakland residents. However, we have posted notices, located immediately outside the elevators leading to the recepti on area, indicating our Office can provide Spanish-s peaking staff for assistance.

There is also a notice on the receptionist’s front desk informing visitors that interpreters are available, by telephone to provide assistance in several different languages , at no charge, an d a brochu re indicating the various service counters located throughout the City of Oakland.

2. Describe the percentage of vit
al documents translated into threshold language(s).

What is the corrective action plan and timeline in getting the rest of the documents translated?
The Office of the City Auditor has a total of 4 vital documents: (1) performance audit reports, (2) Annual reports, (3) Whistleblower Annual Reports, and (4) whistleblower poster. Our website indicates we will translate all these documents for our LES residents.

Attachment A Page44

3. Describe other mat
erials the Department has provided in multiple languages? None.

C. Multilingual Telephone Messages Assessment

1. Provide an assessment on t
he provision of multilingual messages and hotlines.

The Office of
the City Auditor has recorded its telephonic message in English, Spanish, Mandarin, and Cantonese noting our business hours.

The Whistleb
lower confidential hotline is for reportin g fraud, waste, and abuse in City g overnment, and is available to City em ployees, contractors, vendors, and residents. To ensure the LES population has full access to this service, directions for submitting a whistleblower complaint, an explanation of the Whistleblower Protection Ordinance and Frequently Asked Questions, are available on our website Attachment A Page45
in 26 different languages and our website indicates that if a LES person wants to file a complaint through our hotline or submit a report online, interpretation services are available at no cost to them.

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

As mentioned above, in June 2023 we worked with the Equal Acc ess Office to translate our Audit Risk Survey into Spanish, Vietnamese, and Chinese.

The Office of the City Auditor will continue to implement recommendat ions and requirements of the Equal Access Office. The Office will strive to provide timely and efficie nt service to the LES community.

Our primary outreach to the public is through meetings in City Hall and throughout Oakland neighborhoods, and virtua lly, through our website and other elec tronic mediums. Over the next 12 months, our Office would also like to w ork with the Equal Access Office to obtain interpreters and implement the tools to allow limited English-speaking persons access to online meetings.

2. State the number of
language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

The Offic
e of the City Auditor has received no com plaints regarding the Office’s provision of bilingual oral and writt en services or alleging any violation of the EAO in a threshold language. Should one be received, it would be addressed and referred to the City Administrator. All documentation of the complaint and its resolution would be kept by the Office’s Language Access Coordinator.

E. Action Plan

1. Identify the Departmen
t’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

Our action plan is similar to last year:
• Update, when possible, our outgoing phone message to mirror our automatic email reply message implemented in 2021 – we have not accomplished this task yet. • Translate the executive summaries of all our audits.
• Work with the
Equal Access Office to obtain interpreters and implement the tools to allow limited English-speaking persons access to online meetings.

Attachment A Page46
ORGANIZATION ADDRESS_LINE_1 JOB_CLASS HIRE_DATE NEW HIRE PCP_POSITIONPCP_LANG 07111 - City Auditor UnitOne Frank Ogawa Plaza Assistant to the Director 10-APR-17 Yes Some Spanish 07111 - City Auditor UnitOne Frank Ogawa Plaza City Auditor, Assistant 03-JUN-19 Yes 07111 - City Auditor UnitOne Frank Ogawa Plaza Performance Audit Manager 25-APR-16 Yes Hungarian/ Romanian/ Understands Spanish 07111 - City Auditor UnitOne Frank Ogawa Plaza Performance Audit Manager 24-JUN-23 YES NO 07111 - City Auditor UnitOne Frank Ogawa Plaza Performance Auditor, Sr. 07-DEC-15 NO 07111 - City Auditor UnitOne Frank Ogawa Plaza Performance Auditor, Sr. 16-JUL-18 NO 07111 - City Auditor UnitOne Frank Ogawa Plaza Temp Contract Svcs Employee, PT28-OCT-23 YES Yes Spanish CITY AUDITOR'S OFFICE PCP STAFFING LIST JUNE 30, 2024
Attachment A Page47
Department Name: CITY CLERK
Fiscal Year: FY2023-2024

EQUAL ACCESS ORDINANCE

ANNUAL COMPLIANCE PLAN

I. DEPARTMENT DIRECTOR SIGNATURE PAGE

Sign the following certification that the Department Director has reviewed this Annual Compliance Plan for final approval:

I, ASHA REED, hereby certify, that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopt the goals specified in this Annual Compliance Plan. This Annual Compliance Plan for OFFICE OF THE CITY CLERK was submitted on MAY 24, 2024.

______________________________ .

Director Signature

__Asha Reed____________________________ .

Type Name

Attachment A Page48
Department Name: CITY CLERK
Fiscal Year: FY2023-2024
II. QUANTITATIVE ASSESSMENT REPORT
Department Name: CITY CLERK
Table 1 Department Director Language Access Coordinator (LAC) & Single Point of Contact (SPOC) Name Asha Reed Evelyn Parodi
Title City Clerk Management Assistant
Address 1 Frank Ogawa Plaza, Suite 201 1 Frank Ogawa Plaza, Suite 201 Phone# 510-238-3226 510-238-7979
Email [email protected] [email protected]
Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 16 New Hires 3
Public Contact Positions (PCP) 7 100% New PCP Hires 100% PCP With Spanish Language Skill 1 14 % New PCP Hires with SP Skill 0 % PCP With Chinese Language Skill 1 14 % New PCP Hires with CH Skill 0 % Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year?  No  Yes – Please describe below Job Title Outcome
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
*Please provide an explanation for all ‘other’ outcomes:

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) Org.Chart attached
Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year?  No  Yes – Please describe below Description:

My vacant positions are frozen due to the budget deficit.

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department? X Yes – Please describe below.

Super PCP Unit Language Goal FTE Actual FTE
SP= 1 CH = 1 SP= 1 CH =1
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
Attachment A Page49
Department Name: CITY CLERK
Fiscal Year: FY2023-2024

Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

Domestic Partnership YES YES
City of Oakland provided Election materials NO NO
Public Records Information: The website will translate directions on how to request public records
Agenda Materials Live interpretation at council meetings Speaker Card YES YES

Total # of vital documents reported = 5

Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese?  Yes  No – Please describe below

Action Plan & Timeline: The equal access ordinance does not require agenda materials to be translated. The Office of the City Clerk works to ensure non-English speaking citizens have access to participate in meetings using multilingual speaker cards and provide simultaneous translation at meetings. In the future we do hope to get to a place to translate agendas

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
The main phone line 510-238-3226 Multilingual

Table 6 applies to City Departments that provide services at geographically based locations outside of City Hall Plaza, such as recreation centers, senior centers, head start centers, libraries, police beat and firehouses.

Table 7. Public Notices & Resources
Language access notice displayed at reception area  Yes  No I-Speak Card/ Language List displayed at reception area  Yes  No Department staff provided with language access resources (Interpretation#, FAQ, training…etc)  Yes  No

Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE % N/A

Attachment A Page50

City Clerk
(1.0 FTE)

Executive Assistant
(1.0 FTE)

Agenda
Management
Elections &
Compliance
Administrative
Services
Records
Management KTOP TV

Assistant City Clerk
(1.0 FTE)

Assistant City Clerk
Management
Assistant
(1.0 FTE)
Administrative
Analyst I
(1.0 FTE)

Administrative
Analyst I
(1.0 FTE)
Operations and
Production Manager
(1.0 FTE)

Legislative Recorder
(1.0 FTE)

Legislative Recorder
(1.0 FTE)
Cable TV Operations
Chief Enginer
(1.0 FTE)

Legislative Recorder
(1.0 FTE)

Cable Operations
Technicians
(4.0 FTE)

Cable TV Production
Assistants
(2,0 FTE)
Attachment A Page51
Department Name: City Clerk’s Office
Fiscal Year: FY2023-2024

III. QUALITATIVE ASSESSMENT REPORT

A. Bilingual Public Contact Positions Assessment

Department Name: City Clerk’s Office

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 16 7 1 1 1 1 1 1
Goal = PCP X % (This FY’s goal = 11% Spanish speaking PCP, 5% Chinese speaking PCP)

This report covers fiscal year 2023-2024 and data is reported as of June 2024.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

The Office of the City Clerk has maintained compliance with the EAO. While agenda materials are not required to be multilingual, the Office has maintained meeting translation over the last 3 years

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

The Office of the City clerk does not do it’s own direct recruitment. We rely on HR for all recruitment services

3. Highlight positive changes, successes, and best practices.

We’ve been able to secure continuous funding to provide translation services at council meetings

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

The Office of the City Clerk is always looking for ways to use technology to provide additional services to LES persons.

B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services. Please list the locations in which notices are posted.

Notices are placed in our office lobby at the Office of the City Clerk located at 1 Frank Ogawa Plaza, City Hall, 2nd Floor as well as on our agendas.

2. Describe the percentage of vital documents translated into threshold language(s). What is the corrective action plan and timeline in getting the rest of the documents translated? 40% plus the translation of live council meetings. The Equal access ordinance does not require the translation of agendas and materials

3. Describe other materials the Department has provided in multiple languages? Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking

Attachment A Page52
Department Name: City Clerk’s Office
Fiscal Year: FY2023-2024

Domestic Partnership
Public Records Information: The website will translate directions on how to request public records
Speaker Card

C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines.

The main line has a multilingual message

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

N/A

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

The Office of the City Clerk received one complaint. Due to the timeline requested for translation, our office could not fulfill the request, however, we will investigate ways to use technology to provide on demand translation when live translation is not available.

E. Action Plan

1. Identify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

The Office of the City Clerk is hoping to use a program that will allow LES persons to translate agendas into the language of their choice.

Attachment A Page53
CITY CLERK'S OFFICE PCP STAFFING LIST JUNE 30, 2024
ORGANIZATION ADDRESS_LINE_1 JOB_CLASS HIRE_DATE NEW HIRE PCP_POSITIONPCP_LANG 03121 - City Clerk Unit One Frank Ogawa Plaza Legislative Recorder 17-FEB-24 YES YES Laotian 03121 - City Clerk Unit One Frank Ogawa Plaza City Clerk, Assistant 02-APR-22 YES 03121 - City Clerk Unit One Frank Ogawa Plaza Legislative Recorder 03-FEB-24 YES YES 03121 - City Clerk Unit One Frank Ogawa Plaza Temp Contract Svcs Employee, PT 08-AUG-20 YES 03121 - City Clerk Unit One Frank Ogawa Plaza Management Assistant 27-SEP-04 YES 03121 - City Clerk Unit One Frank Ogawa Plaza Administrative Analyst I 14-JUN-96 YES 03121 - City Clerk Unit One Frank Ogawa Plaza City Clerk 22-APR-13 YES Spanish 03121 - City Clerk Unit One Frank Ogawa Plaza Legislative Recorder 23-OCT-06 YES 03211 - KTOP Operations One Frank Ogawa Plaza Cable TV Stage Manager, PT 01-NOV-17 NO 03211 - KTOP Operations One Frank Ogawa Plaza Cable Operations Technician 31-MAR-00 NO 03211 - KTOP Operations One Frank Ogawa Plaza Cable Operations Technician 01-APR-00 NO 03211 - KTOP Operations One Frank Ogawa Plaza Cable TV Operations Chief Engineer08-JAN-18 NO 03211 - KTOP Operations One Frank Ogawa Plaza Cable TV Production Assistant 09-APR-12 Yes Chinese 03211 - KTOP Operations One Frank Ogawa Plaza Cable TV Production Assistant 12-MAR-01 NO 03211 - KTOP Operations One Frank Ogawa Plaza Cable Operations Technician 10-SEP-02 NO 03211 - KTOP Operations One Frank Ogawa Plaza Cable TV Production & Operations Manager12-JUN-89 NO 03211 - KTOP Operations One Frank Ogawa Plaza Cable Operations Technician 03-JUL-95 NO Attachment A Page54
Attachment A Page55
Department Name: City Council
Fiscal Year: FY2023-2024

II. QUANTITATIVE ASSESSMENT REPORT

Department Name: CITY COUNCIL
Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Nikki Fortunato Bas Susan A. Sanchez Susan A. Sanchez Title Council President Executive Assist. To Council Executive Assist. to Council Address
1 Frank H. Ogawa Plaza Ste. 226
Oakland, CA 94612
1 Frank H. Ogawa Plaza Ste. 226
Oakland, CA 94612
1 Frank H. Ogawa Plaza Ste. 226
Oakland, CA 94612
Phone# 510 238-7002 510 238-6917 510 238-6917
Email [email protected] [email protected] [email protected]

Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 38 New Hires 2
Public Contact Positions (PCP) 38 100% New PCP Hires 2 100% PCP With Spanish Language Skill 4 4% New PCP Hires with SP Skill 0 % PCP With Chinese Language Skill 0 0% New PCP Hires with CH Skill 0 %

Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year? X No  Yes – Please describe below Job Title Outcome
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*

*Please provide an explanation for all ‘other’ outcomes:

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) Council Administration
District Unit 1
District Unit 2
District Unit 3
District Unit 4
District Unit 5
District Unit 6
District Unit 7
District Unit At Large

Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year? X No  Yes – Please describe below

Description:

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department?  No X Yes – Please describe below.

Super PCP Unit Language Goal FTE Actual FTE
SP= 3 CH = 2 SP= 4 CH = 0
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking

Attachment A Page56
Department Name: City Council
Fiscal Year: FY2023-2024

Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

None

Total # of vital documents reported =

Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese?  Yes X No – Please describe below

Action Plan & Timeline:

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
Council Main phone number 510 238-3266 Complete
District 5 510 238-7005 Complete

Table 6 applies to City Departments that provide services at geographically based locations outside of City Hall Plaza, such as recreation centers, senior centers, head start centers, libraries, police beat and firehouses.

Table 7. Public Notices & Resources
Language access notice displayed at reception area X Yes  No I-Speak Card/ Language List displayed at reception area X Yes  No Department staff provided with language access resources (Interpretation#, FAQ, training…etc) X Yes  No If you answered “no” to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B(1).

Table 8. OPD & OFD Report on Language Interpretation Line TH

Vendor Name:

Top 5 languages requested:

FY Total Usage Minutes
FY Total Expenditure
Table 8 applies to City Departments that use its own language interpretation line. At the present time, this only applies to OPD and OFD.

Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE %

Attachment A Page57
Department Name: City Council
Fiscal Year: FY2023-2024

III. QUALITATIVE ASSESSMENT REPORT

A. Bilingual Public Contact Positions Assessment

Department Name:

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 38 38 4. 4 yes 2 0 no
Goal = PCP X % (This FY’s goal = 11% Spanish speaking PCP, 5% Chinese speaking PCP)

This report covers fiscal year 2023-2024 and data is reported as of June 2024.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

The City Council office has made every effort to comply with the Equal Access Ordinance (EAO). When there were openings, we have found it difficult to find candidates that have the qualifications to meet the linguistic needs of our diverse districts. We are working to ensure Chinese and Spanish language needs are met in a variety of ways including with partners and volunteers.

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

The City Council office has included the following statement in the job postings, “it would be useful for candidates to be bilingual when applying for the position”. However, the applicants are few and compliance is difficult. Because of minimal foot traffic in our offices, we have hired those to meet the needs of our constituents for each district office

3. Highlight positive changes, successes, and best practices.

The Council offices will continue to utilize the interpretation services to accommodate constituents that may come into the Council reception area. The Council office has used interpreters for community and Council meetings. We anticipate utilizing all functions the City of Oakland Equal Access Department.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

Recognizing that limited English Speaking constituent can telephone Council offices at any time and may speak a language not spoken by any PCP, all Councilmembers and their staff now have access to translation services via Language Line. Information on accessing the service has been distributed to every Council office. Additionally, limited English Speaking who arrive at the Council’s reception desk now see a sign on prominent display on which they can point to their language, enabling the receptionist to put them in touch with a language interpreter.

B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services.

Please list the locations in which notices are posted.

At the City Council’s Reception desk at City Hall, 1 Frank Ogawa Plaza Suite 226, Oakland, Ca On prominent display is a sign provided by Language Line Services announcing that interpretation Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking

Attachment A Page58
Department Name: City Council
Fiscal Year: FY2023-2024

services are available in Multiple languages.

2. Describe the percentage of vital documents translated into threshold language(s) What is the corrective action plan and timeline in getting the rest of the documents translated?
Each Councilmember determines which documents need to be translated for distribution to monolingual constituents. The Council Office does not have a tally of all documents disseminated from council offices nor a tally of those that have been translated into Chinese or Spanish languages. We understand that district flyers have been printed in various languages and distributed to the community.

3. Describe other materials the Department has provided in multiple languages? As a practical matter, when Councilmembers have a constituent population with a large number of Spanish or Chinese speakers, meeting announcements are printed in that language as well as English. In addition, each Council Member has a web page that can be translated into other Languages by the user.

C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines.

Historically, the City Council Front Counter reception phone line is in compliance with Equal Access Ordinance and is equipped with voice recordings in English, Spanish, Cantonese and Mandarin.

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

Councilmembers conduct meetings and/or arrange for interpreters/translators at meetings where Spanish speaking or Chinese speaking limited English Speaking are present. Advertising for those meetings, such as via flyers, may indicate that translation will be available. Regular meeting of the Council via Zoom have Spanish and Chinese Interpretation.

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

None received.

E. Action Plan

1. Identify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

Councilmembers will be advised by the Executive Assistant that they should do targeted outreach for hiring Council staff so that the job announcements are seen in places where bilingual candidates are likely to see them and that the job announcements specifically mention that bilingual candidates are encouraged to apply.

Attachment A Page59
CITY COUNCIL OFFICES PCP STAFFING LIST JUNE 30 2024
ORGANIZATION ADDRESS JOB_CLASS HIRE_DATE YES PCP_POSITIONPCP_LANG 00011 - Council Administration Unit1 Frank Ogawa Plaza City Council PSE 14 05-MAR-18 YES 00011 - Council Administration Unit1 Frank Ogawa Plaza Temp Contract Svcs Employee, PT04-OCT-16 YES 00011 - Council Administration Unit1 Frank Ogawa Plaza City Council PSE-51 03-AUG-98 YES 00111 - District One Unit 1 Frank Ogawa Plaza City Council PSE 14 20-FEB-23 YES 00111 - District One Unit 1 Frank Ogawa Plaza City Council PSE-51 23-JAN-21 YES 00111 - District One Unit 1 Frank Ogawa Plaza Council Member 07-JAN-13 YES 00211 - District Two Unit 1 Frank Ogawa Plaza City Council PSE-51 01-MAR-23 YES 00211 - District Two Unit 1 Frank Ogawa Plaza City Council PSE-51 18-OCT-21 YES Spanish 00211 - District Two Unit 1 Frank Ogawa Plaza Council Member 07-JAN-19 YES 00311 - District Three Unit 1 Frank Ogawa Plaza City Council PSE 14 19-JUL-22 YES 00311 - District Three Unit 1 Frank Ogawa Plaza City Council PSE 14, PPT 03-JAN-22 YES 00311 - District Three Unit 1 Frank Ogawa Plaza City Council PSE-51 18-JAN-21 YES 00311 - District Three Unit 1 Frank Ogawa Plaza Council Member 04-JAN-21 YES 00311 - District Three Unit 1 Frank Ogawa Plaza City Council PSE-51 04-JAN-21 YES 00411 - District Four Unit 1 Frank Ogawa Plaza City Council PSE 14, PT 15-JAN-24 YES YES 00411 - District Four Unit 1 Frank Ogawa Plaza City Council PSE 14 05-JUN-23 YES 00411 - District Four Unit 1 Frank Ogawa Plaza City Council PSE-51 09-JAN-23 YES Separated 00411 - District Four Unit 1 Frank Ogawa Plaza City Council PSE-51 09-JAN-23 YES 00411 - District Four Unit 1 Frank Ogawa Plaza Council Member 09-JAN-23 YES 00411 - District Four Unit 1 Frank Ogawa Plaza City Council PSE 14 09-JAN-23 YES Separated 00511 - District Five Unit 1 Frank Ogawa Plaza City Council PSE 14 05-FEB-24 YES YES Spanish 00511 - District Five Unit 1 Frank Ogawa Plaza City Council PSE 14 27-NOV-23 YES YES 00511 - District Five Unit 1 Frank Ogawa Plaza City Council PSE 14 03-APR-23 YES 00511 - District Five Unit 1 Frank Ogawa Plaza City Council PSE 14 04-OCT-21 YES 00511 - District Five Unit 1 Frank Ogawa Plaza City Council PSE 14 11-JAN-20 YES 00511 - District Five Unit 1 Frank Ogawa Plaza Council Member 07-JAN-13 YES Spanish 00611 - District Six Unit 1 Frank Ogawa Plaza City Council PSE 14, PT 10-JUL-23 YES YES 00611 - District Six Unit 1 Frank Ogawa Plaza City Council PSE 14, PT 27-MAR-23 YES 00611 - District Six Unit 1 Frank Ogawa Plaza City Council PSE 14 07-FEB-23 YES 00611 - District Six Unit 1 Frank Ogawa Plaza City Council PSE 14, PT 30-JAN-23 YES 00611 - District Six Unit 1 Frank Ogawa Plaza City Council PSE-51 09-JAN-23 YES 00611 - District Six Unit 1 Frank Ogawa Plaza Council Member 09-JAN-23 YES 00711 - District Seven Unit 1 Frank Ogawa Plaza City Council PSE 14, PPT 12-JAN-24 YES YES Separated 00711 - District Seven Unit 1 Frank Ogawa Plaza City Council PSE 14, PPT 25-JUL-23 YES YES Separated 00711 - District Seven Unit 1 Frank Ogawa Plaza City Council PSE 14 24-JAN-22 YES 00711 - District Seven Unit 1 Frank Ogawa Plaza City Council PSE-51 04-JAN-21 YES 00711 - District Seven Unit 1 Frank Ogawa Plaza Council Member 04-JAN-21 YES 00911 - Council At Large Unit 1 Frank Ogawa Plaza City Council PSE 14 12-JUN-23 YES 00911 - Council At Large Unit 1 Frank Ogawa Plaza City Council PSE-51 18-APR-20 YES 00911 - Council At Large Unit 1 Frank Ogawa Plaza City Council PSE-51 19-MAR-18 YES Spanish 00911 - Council At Large Unit 1 Frank Ogawa Plaza Council Member 05-JAN-09 YES Attachment A Page60

EQUAL ACCESS ORDINANCE

ANNUAL COMPLIANCE PLAN

I. DEPARTMENT DIRECTOR SIGNATURE PAGE

Sign the following certification that the Department Director has reviewed this Annual Compliance Plan for final approval:

I, MAC MUIR, hereby certify, that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopt the goals specified in this Annual Compliance Plan. This Annual Compliance Plan for COMMUNITY POLICE REVIEW AGENCY (CPRA) was submitted on 6/21/2024.

______________________________ .

Director Signature

______________________________ .

Type Name

Mac Muir, CPRA Executive Director
Attachment A Page61
Department Name: Community Police Review Agency (CPRA)
Fiscal Year: FY2023-2024

II. QUANTITATIVE ASSESSMENT REPORT

Department Name: Community Police Review Agency (CPRA)
Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Mac Muir Mika Bell Mika Bell
Title Executive Director Administrative Analyst II Administrative Analyst II Address 250 Frank H. Ogawa Plaza 250 Frank H. Ogawa Plaza 250 Frank H. Ogawa Plaza Phone# 510.238.2258 510.238.2040 510.238.2040
Email [email protected] [email protected] [email protected]

Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 15 New Hires 9
Public Contact Positions (PCP) 11 100% New PCP Hires 7 100% PCP With Spanish Language Skill 2 16 % New PCP Hires with SP Skill 1 14 % PCP With Chinese Language Skill 2 16 % New PCP Hires with CH Skill 1 14 %

Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year?  No  Yes – Please describe below Job Title Outcome
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*

*Please provide an explanation for all ‘other’ outcomes:

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) See Organizational Chart

Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year?  No  Yes – Please describe below

Description:

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department?  No  Yes – Please describe below.

Super PCP Unit Language Goal FTE Actual FTE
SP= 1 CH = 2 SP= 2 CH = 2
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking

Attachment A Page62
Department Name: Community Police Review Agency (CPRA)
Fiscal Year: FY2023-2024

Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

CPRA Complaint Form Y Y
CPRA Informational Flyer Y Y

Total # of vital documents reported = 2

Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese?  Yes  No – Please describe below

Action Plan & Timeline:

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
CPRA Main Line – Voicemail Instructions (510)238-3159 Complete

Table 6 applies to City Departments that provide services at geographically based locations outside of City Hall Plaza, such as recreation centers, senior centers, head start centers, libraries, police beat and firehouses.

Table 7. Public Notices & Resources
Language access notice displayed at reception area  Yes  No I-Speak Card/ Language List displayed at reception area  Yes  No Department staff provided with language access resources (Interpretation#, FAQ, training…etc)  Yes  No If you answered “no” to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B(1).

Table 8. OPD & OFD Report on Language Interpretation Line TH

Vendor Name:

Top 5 languages requested:

FY Total Usage Minutes
FY Total Expenditure
Table 8 applies to City Departments that use its own language interpretation line. At the present time, this only applies to OPD and OFD.

Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE %

Attachment A Page63
Community Police Review Agency (CPRA)
Organizational Structure
Attachment A Page64
Department Name: Community Police Review Agency (CPRA)
Fiscal Year: FY2023-2024

III. QUALITATIVE ASSESSMENT REPORT

A. Bilingual Public Contact Positions Assessment

Department Name: COMMUNITY POLICE REVIEW AGENCY (CPRA)

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 15 11 11% 2 YES 5% 2 YES
Goal = PCP X % (This FY’s goal = 11% Spanish speaking PCP, 5% Chinese speaking PCP)

This report covers fiscal year 2023-2024 and data is reported as of June 2024.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

The Community Police Review Agency strives to provide equitable access to services to all members of the Oakland community. While the Agency has a relatively small staff, staff members include two (2) certified Spanish speakers and two (2) certified Cantonese (Chinese) speakers, well above the levels mandated by the City of Oakland’s Equal Access Ordinance (EAO).

Additionally, both the Agency’s complaint forms and its App-based digital complaint platform are available in all City of Oakland threshold languages to ensure equal access to the complaint process. The Agency works with the City’s Equal Access Department to provide outside translation services as necessary when additional language support is needed as part of an Agency’s investigation or to respond to members of the Oakland community whose primary language is not English.

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

The Community Police Review Agency will continue to assess language access and prioritize bilingual certification for new hires.

3. Highlight positive changes, successes, and best practices.

The Community Police Review Agency continues to ensure members of the Oakland community have access to bilingual services as required.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

The Community Police Review Agency continues to ensure LES persons have meaningful access to the services.

B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services. Please list the locations in which notices are posted.

Notices of language access services are posted in the receptionist area of the Community Police Review Agency office at 250 Frank Ogawa Plaza Suite 6302.

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking

Attachment A Page65
Department Name: Community Police Review Agency (CPRA)
Fiscal Year: FY2023-2024

2. Describe the percentage of vital documents translated into threshold language(s). What is the corrective action plan and timeline in getting the rest of the documents translated? All the Community Police Review Agency’s vital documents are available to community members in the threshold languages.

3. Describe other materials the Department has provided in multiple languages?

C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines.

All outgoing messages of the CPRA voicemail system have been translated into threshold languages.

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

The Community Police Review Agency has bilingual staff to provide translation services in Spanish and Chinese. In the event we need any interpretation services, staff uses the City of Oakland Language Line.

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

The Community Police Review Agency did not receive any language access complaints.

E. Action Plan

1. Identify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

The Community Police Review Agency will continue to focus on recruitment efforts to hire candidates with bilingual proficiencies, ensure employees know how to use the language access line, and ensure community engagement and outreach activities include bilingual staff.

Attachment A Page66
CPRA PCP STAFFING LIST JUNE 30, 2024
ORGANIZATION ADDRESS_LINE_1 JOB_CLASS HIRE_DATE NEW HIREPCP_POSITIONPCP_LANG 66211 - Community Police Review Agency250 Frank H. Ogawa Plaza Suite 6302Administrative Analyst II 14-DEC-15 NO 66211 - Community Police Review Agency250 Frank H. Ogawa Plaza Suite 6302Complaint Investigator II 14-OCT-23 YES YES 66211 - Community Police Review Agency250 Frank H. Ogawa Plaza Suite 6302Complaint Investigator II 04-OCT-10 YES Spanish 66211 - Community Police Review Agency250 Frank H. Ogawa Plaza Suite 6302Complaint Investigator II 14-OCT-23 YES YES 66211 - Community Police Review Agency250 Frank H. Ogawa Plaza Suite 6302CPRA Attorney 18-SEP-06 NO 66211 - Community Police Review Agency250 Frank H. Ogawa Plaza Suite 6302Executive Director CPRA 24-JUN-23 NO 66211 - Community Police Review Agency250 Frank H. Ogawa Plaza Suite 6302Exempt Limited Duration Employee 13-APR-24 YES YES 66211 - Community Police Review Agency250 Frank H. Ogawa Plaza Suite 6302Exempt Limited Duration Employee 25-NOV-23 YES YES 66211 - Community Police Review Agency250 Frank H. Ogawa Plaza Suite 6302Exempt Limited Duration Employee 11-NOV-23 YES YES 66211 - Community Police Review Agency250 Frank H. Ogawa Plaza Suite 6302Exempt Limited Duration Employee 02-MAR-24 YES YES Spanish 66211 - Community Police Review Agency250 Frank H. Ogawa Plaza Suite 6302Exempt Limited Duration Employee 17-FEB-24 YES No 66211 - Community Police Review Agency250 Frank H. Ogawa Plaza Suite 6302Intake Technician 26-NOV-22 YES 66211 - Community Police Review Agency250 Frank H. Ogawa Plaza Suite 6302Intake Technician 16-OCT-06 YES Chinese 66211 - Community Police Review Agency250 Frank H. Ogawa Plaza Suite 6302Intake Technician 07-APR-14 YES 66211 - Community Police Review Agency250 Frank H. Ogawa Plaza Suite 6302Temp Contract Svcs Employee, PT 20-JAN-24 YES No 66211 - Community Police Review Agency250 Frank H. Ogawa Plaza Suite 6302Complaint Investigator II 23-Jul-12 YES Yes Chinese Attachment A Page67
Attachment A Page68
Department Name: Department of Race and Equity
Fiscal Year: FY2023-2024

II. QUANTITATIVE ASSESSMENT REPORT

Department Name:

Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Darlene Flynn Jacque Larrainzar Ayanna Allen
Title Director Program Analyst III Executive Assistant Address 1 Frank H Ogawa Plaza 11th floor 1 Frank H Ogawa Plaza 11th floor 1 Frank H Ogawa Plaza 11th floor Phone# 510-238- 510-238-7657 510-238-6401
Email [email protected] [email protected] [email protected]

Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 4 New Hires 0
Public Contact Positions (PCP) 0 100% New PCP Hires 0 100% PCP With Spanish Language Skill 0 % New PCP Hires with SP Skill 0 % PCP With Chinese Language Skill 0 % New PCP Hires with CH Skill 0 %

Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year? X No  Yes – Please describe below Job Title Outcome
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*

*Please provide an explanation for all ‘other’ outcomes:

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) The department has four full-time employees and a part-time intern ending 628.24 Darlene Flynn, Director Daniel Tan, Management Intern, PT Ayanna Allen, Executive Assistant to the Director Due to the small size of our department, there are no Jacque Larrainzar, Program Analyst III Divisions or units.

Amy Ferguson-Yap, Program Analyst III

Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year?  No X Yes – Please describe below

Description: The department cut a data analyst position due to budget cuts as well as funds to hire consultants.

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department? X No  Yes – Please describe below.

Super PCP Unit Language Goal FTE Actual FTE
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking

Attachment A Page69
Department Name: Department of Race and Equity
Fiscal Year: FY2023-2024

Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

Department of Race and Equity one-pager brochure describing the work of the department Yes Yes NA
https://www.oaklandca.gov/documents/document-brochure

Total # of vital documents reported = 1

Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese?  Yes  No – Please describe below

Action Plan & Timeline:

No other vital documents have been identified for translation per EAO section 2.30.050.

Table 5. Multilingual Telephone Recordings
Location Description- City Hall 11th floor Telephone Number Status Public Line (510) 238-3638 Completed
Executive Assistance Line (510) 238-6401 Completed
Director’s Line (510) 238-2904 Completed
Program Analysts Line (510) 238-7657 Completed
Program Analyst Line (510) 238-7184 Completed

Table 6 applies to City Departments that provide services at geographically based locations outside of City Hall Plaza, such as recreation centers, senior centers, head start centers, libraries, police beat and firehouses.

Table 7. Public Notices & Resources
Language access notice displayed at reception area X Yes  No I-Speak Card/ Language List displayed at reception area X Yes  No Department staff provided with language access resources (Interpretation#, FAQ, training…etc) X Yes  No If you answered “no” to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B(1).

Table 8. OPD & OFD Report on Language Interpretation Line NA TH

Vendor Name: NA
Top 5 languages requested: NA
FY Total Usage Minutes: NA
FY Total Expenditure: NA
Table 8 applies to City Departments that use its own language interpretation line. At the present time, this only applies to OPD and OFD.

Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE %

NA NA NA NA NA NA NA NA NA

Attachment A Page70
Department Name: Department of Race and Equity
Fiscal Year: FY2023-2024

III. QUALITATIVE ASSESSMENT REPORT

A. Bilingual Public Contact Positions Assessment

Department Name: Race and Equity

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 4 NA NA NA NA NA NA NA
Goal = PCP X % (This FY’s goal = 11% Spanish speaking PCP, 5% Chinese speaking PCP)

This report covers fiscal year 2023-2024 and data is reported as of June 2024.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

The Department of Racial Equity (DRE) works with City departments to create a city where our diversity is maintained, racial disparities have been eliminated and racial equity has been achieved. Most of our work is conducted in collaboration with other city Departments. DRE provides them with technical assistance and training to implement racial equity in their operations.

In the context of achieving compliance with the Equal Access Ordinance this means removing barriers for meaningful engagement and inclusion for Limited English-speaking communities and individuals so they can access information, services and programs provided by the City.

In our own operations we have taken the following actions to achieve compliance as follows:
• Offer the public information about their rights under the language access ordinance by posting notices in our office public spaces.
• Offer resources and information to department staff regarding Language Access requirements so they can provide translation and interpretation services to the public as needed and assist Oakland residents to exercise their rights under the Language Access Ordinance.
• Offer a one-pager brochure in our website with information about the mission, vision, and work of the department in Spanish, Chinese and English.

In our work with other departments, we have taken the following actions to make sure that reasonable steps are taken by Equity team leads and team members to ensure LEP Persons have meaningful access to information and ways of participating in public meetings and dialogue on policy discussions that impact their everyday lives as part of our work to advance racial equity:
• Encourage Equity teams to set an strategic goal to promote inclusion and full participation for all residents of the City.
• Designed an Inclusive Outreach and Engagement Guide to support department staff in the planning and creation of outreach plan to supplement the racial equity analysis worksheet to consider removing barriers to participation for Limited English Speakers to advance racial equity.
• Provide technical assistance to staff involved in outreach and engagement activities to consider translation and interpretation needs \for public meetings and outreach Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking

Attachment A Page71
Department Name: Department of Race and Equity
Fiscal Year: FY2023-2024

materials and consider budget, staffing and \’time adjustments to provide them as needed as part of departments racial equity work
• Adoption of AI 6802 on Inclusive engagement to set citywide standards for inclusive engagement. The AI encourages departments to budget resources and staff time to plan engagement and outreach activities with enough time to provide translation and interpretation services as needed. The AI was drafted with input from the Language Access and ADA programs.
• Staff the City-wide Inclusive Engagement Workgroup in collaborations with the City - wide Communications office in the CAO to support staff involved in outreach and engagement activities by sharing information, resources and training to coordinate and improve how the City engages with its residents. Training provided to workgroup members during this reporting period included presentation about the Language Access Office and how to access translation and interpretation services and how to manage translations for projects in collaboration with the Language Access Office. • Supported the creation and hiring of a new Citywide engagement officer in the CAO to improve the City’s systems and coordination of inclusive engagement. • Supported training to outreach and engagement staff on Language Access policies and procedures and how to work with interpreters and translators. • Referrals and contact information for new department staff working on engagement and outreach in equity teams to Language Access.

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

During this reporting period DRE did not conduct any recruitment or hiring processes for the department.

3. Highlight positive changes, successes, and best practices.

The creation of a city-wide inclusive outreach and engagement workgroup to better coordinate COVID-19 outreach to Limited English Speakers resulted in a number of programmatic changes that benefited these communities. According to the National League of Cities our efforts resulted in one of the biggest success stories of the nation’s response to COVID 19.

While the country struggled to get people vaccinated and protected from infection, Alameda County and Oakland were among the best performers in the country when it comes to death rates and vaccinations, despite having a large proportion of more-vulnerable residents, including many people living in poverty. See: https://www.nationalcivicleague.org/ncr- article/civic-engagement-success-story-alameda-+county-oakland-and-covid-19/ The workgroup has continued to provide training*s to support staff working in outreach and engagement efforts. For this reporting period the pieces of training related to Language Access were very well received by staff and the series has been repeated twice per the request of City employees working in these areas. We are very thankful to Language Access for their support to make these workshops available to employees and help us do a better job serving ELS residents. As a result of coordination and collaboration amongst departments request for translations and interpretation in meetings hosted by the City have increased.

In addition to the citywide engagement workgroup DRE has built a city-wide network of equity teams and offers all City employees free access to the Advancing Racial Equity Academy.

Two modules of the academy focus on community engagement as a crucial piece of implementing equity citywide. These modules in-clude information and promote the use of the Attachment A Page72
Department Name: Department of Race and Equity
Fiscal Year: FY2023-2024

services provided by the Language Access Office. We also encourage department staff to plan for the inclusion of Limited English Speakers (LES) in their events, planning meetings, and public-facing policy discussions, as well as plan events and meetings and outreach materials with consideration for including members of our community who speak other languages and might need translated materials or interpretation and encourages staff to coordinate with the Language Access Program.

Providing Language Access to 40% of our residents an essential part of our Department’s inclusive engagement work and communications practices. The Inclusive Engagement and Outreach Guide – a tool used by equity teams to support their departments in the design and planning of outreach and engagement efforts- includes guiding questions about language access and information about how to contact Language Access Services.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

In 2021 the Citywide Engagement workgroup started to draft administrative instruction (AI) to provide guidance for departments to create operating procedures around engagement. Our department consulted with Language Access. Language Access input for the drafting of the AI was key to imbed Language Access best practices in how we conduct engagement in the City of Oakland. The AI 6802 Inclusive Engagement was adopted by the City on January of 2023.

DRE briefed senior staff on the new AI and worked with Human Resources to add it to employee training so employees can read and acknowledge the new policy. DRE is also working in collaboration with the Engagement Officer to create a training on the AI and set a system to provide technical assistance and support to departments working on implementation.

DRE also supported the DOT to create Standard Operating Procedures (SOPs) that are now used as sample operating procedures for departments working on implementation of the AI and a geographic equity toolbox update that includes language access data points to facilitate planning and implementation of outreach strategies. Language Access is now part of these operating procedures and is incorporated in the planning for mayor City projects that require public consultation. DRE plans to support similar processes in coordination with City-wide Engagement and Communications.

B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services. Please list the locations in which notices are posted.

Posters and brochures regarding the City’s Language Access Program, rights and complaint procedure, as well as forms to file complaints- if desired by the public- are visibly posted at City Hall, 11th-floor at elevators on East and West sides of the floor. Posters have also been visibly placed in the conference room and Language Access Cards have been provided to all department staff along with training on how to use them. Language Line Cards are also visibly placed at our waiting area, on our executive Administrative’ s desk in case they are needed to contact interpretation services.

Location of notices: 1 Frank H Ogawa Plaza 11th floor, Oakland. East & West wings of floor.

Attachment A Page73
Department Name: Department of Race and Equity
Fiscal Year: FY2023-2024

2. Describe the percentage of vital documents translated into threshold language(s). What is the corrective action plan and timeline in getting the rest of the documents translated? a. The department’s website is currently the main form of communication with the public.

Our mission and scope of work are readily available to the public here. Content can be translated using the google translate button at the bottom of the page. b. Per the suggestion of the Language Access Office our department created a one-pager brochure which is available in Spanish and Chinese on our website here c. No other documents have been identified as vital at this point.

3. Describe other materials the Department has provided in multiple languages? To support Department to set baselines for engagement and outreach we created a set of demographic data cards. The cards have been used by several departments to track demographics in attendance to public meetings and set goals to improve engagement and outreach. The cards are offered in Chinese, English, Spanish and Korean and have been used for the Downtown Plan Process, General Plan, several Transportation projects and efforts in Parks and Rec.

C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines.

Language Services translated a written script for the department’s voice mail messages in Chinese and Spanish in 2019. Recorded messages for all staff lines include messages in, Spanish and English were added in 2020. In 2021 a Chinese message was added to all lines.

Due to the Cyber-attack incident in 2023 some of our messages were lost. DRE plans to have them restored before end of the year.

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

Limited staff and budget resources do not allow for our department to conduct public outreach.

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

None.

E. Action Plan

1. Identify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

In our Citywide work:

Attachment A Page74
Department Name: Department of Race and Equity
Fiscal Year: FY2023-2024

• DRE will continue to support Language Access through its equity work city-wide. We will provide information and referrals to staff in Equity Teams regarding translation and interpretation services and will encourage bilingual staff to get tested to provide support for its department’s work.
• DRE will continue to support the Inclusive Engagement Workgroup members to model and adopt best practices to provide language access as part of their department engagement strategies.
• DRE will continue to seek opportunities to collaborate and partner with the Language Access Program to provide information and support to advance language access justice.

In our own department work:
• DRE will continue to provide our staff with up-to-date information and materials to provide translations and interpretation for community members as needed. • DRE will provide community members with information about their language rights and complaint forms at our office location.
• DRE will report any complaints to the Language Access Program as needed and will work to address any issues.

Attachment A Page75
RACE & EQUITY PCP STAFFLING LIST JUNE 30 2024
ORGANIZATION ADDRESS_LINE_1 JOB_CLASS HIRE_DATE NEW HIRE PCP_POSITIONPCP_LANG 64111 - Race and Equity 1 Frank Ogawa PlazaExecutive Assistant to the Director04-DEC-06 NO English 64111 - Race and Equity 1 Frank Ogawa PlazaProgram Analyst III 26-NOV-22 NO English Aswahili French 64111 - Race and Equity 1 Frank Ogawa PlazaDirector of Race and Equity 17-OCT-16 NO English 64111 - Race and Equity 1 Frank Ogawa PlazaProgram Analyst III 21-AUG-17 NO Spanish 64111 - Race and Equity 1 Frank Ogawa PlazaManagement Intern, PT 02-APR-22 NO Tagalog Attachment A Page76
Department Name:

Fiscal Year: FY2023-2024

EQUAL ACCESS ORDINANCE

ANNUAL COMPLIANCE PLAN

I. DEPARTMENT DIRECTOR SIGNATURE PAGE

Sign the following certification that the Department Director has reviewed this Annual Compliance Plan for final approval:

I, Emylene Aspilla, hereby certify, that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopt the goals specified in this Annual Compliance Plan. This Annual Compliance Plan for Department of Workplace and Employment Standards was submitted on June 21,2024. .

______________________________ .

Director Signature

Emylene Aspilla____
Type Name

Attachment A Page77
II. QUANTITATIVE ASSESSMENT REPORT

Department Name:

Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Emylene Aspilla Juliet Huang Juliet Huang
Title Director Assistant to the Director Assistant to the Director Address
250 Frank Ogawa Plaza, Ste 3341,
Oakland CA 94612
250 Frank Ogawa Plaza, Ste 3341,
Oakland CA 94612
250 Frank Ogawa Plaza, Ste
3341, Oakland CA 94612
Phone# (510) 238-6270 (510) 238-7324 (510) 238-7324
Email [email protected] [email protected] [email protected]

Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 15 (filled) New Hires 2
Public Contact Positions (PCP) 13 87 % New PCP Hires 1 50% PCP With Spanish Language Skill 2 15 % New PCP Hires with SP Skill 0 0% PCP With Chinese Language Skill 2 15 % New PCP Hires with CH Skill 0 0%

Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year? X No  Yes – Please describe below Job Title Outcome
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*

*Please provide an explanation for all ‘other’ outcomes:

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) Business Inclusion Division See attached
Labor Standards Division

Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year?  No x Yes – Please describe below

Description: DWES added an administration unit – see attached Organizational chart

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department? x No  Yes – Please describe below.

Super PCP Unit Language Goal FTE Actual FTE
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking

Attachment A Page78
Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

Minimum Wage Enforcement Claim form Yes Yes Vietnamese
Measure Z Claim form Yes Yes Vietnamese
Right to Recall Interpretive Regulations Yes Yes Vietnamese Hospitality and travel worker right to recall ordinance poster Yes Yes Vietnamese Emergency Paid Sick Leave Poster Yes Yes Vietnamese
Emergency Paid Sick leave complaint form Yes Yes Vietnamese Minimum Wage poster Yes Yes Vietnamese
Measure Z (hotel workers) poster Yes Yes Vietnamese
Living Wage Bulletin Yes Yes Vietnamese
Measure FF FAQ Yes Yes Vietnamese
Regulations for the enforcement of Oakland’s employment ordinances Yes Yes Vietnamese Measure Z – final interpretive regulations Yes Yes Vietnamese FAQ -Oakland’s Hotel Workers protection and Employment Standards ordinance Yes Yes Vietnamese Total # of vital documents reported = 14
Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese? xYes  No – Please describe below Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
Minimum Wage phone line X6270 Active
General phone line X3970 Active
Table 6 applies to City Departments that provide services at geographically based locations outside of City Hall Plaza, such as recreation centers, senior centers, head start centers, libraries , police beat and firehouses.

Table 7. Public Notices & Resources
Language access notice displayed at reception area x Yes  No I-Speak Card/ Language List displayed at reception area x Yes  No Department staff provided with language access resources (Interpretation#, FAQ, training…etc) x Yes  No If you answered “no” to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B(1).

Table 8. OPD & OFD Report on Language Interpretation Line Vendor Name:

Top 5 languages requested:

Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE % Not applicable
Attachment A Page79
FY Total Usage Minutes
FY Total Expenditure
Table 8 applies to City Departments that use its own language interpretation line. At the present time, this only applies to OPD and OFD.

Attachment A Page80
III. QUALITATIVE ASSESSMENT REPORT
A. Bilingual Public Contact Positions Assessment
Department Name: Workplace and Employment Standards

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 15 13 11% 2 Y (15%) 5% 2 Y (15%)
Goal = PCP X % (This FY’s goal = 11% Spanish speaking PCP, 5% Chinese speaking PCP) This report
covers fiscal year 2023-2024 and data is reported as of June 2024.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

DWES has consistently been committed to serving the multi-cultural community that is Oakland. For the fiscal year, DWES has exceeded the Equal Access Ordinance (EAO) goals for threshold languages, which are defined as having more than 10,000 Limited English Proficiency (LEP) residents. The 15% Spanish-speaking PCPs exceeds the 11% goal. The 15% Chinese-speaking exceeds the 5% goal. In addition, DWES also has one (1) Tagalog- speaking and two (2) Cambodian-speaking staff. These are languages with more than 1,000 LEP residents in each. Nearly half (47%) of DWES PCPs speak a threshold or LEP language.

Moreover, DWES has translated vital documents to Vietnamese, another LEP language.

2. Describe t
he Department’s effort in outreach, recruitment and hiring of bilingual candidates.

The department circulates the job announcements to community partners and participated in the March 2024 City Career and Resources Expo by staffing a table with PCP staff. The Department considers recruiting additional employees who are bilingual in the threshold languages as provided in AI 145. Recruitments are evaluated to determine the need for selective certification language and to ensure the PCP goals are met or exceeded. Since DWES is above the minimum requirement and the goal set last fiscal year, it has not applied to require language certification for the open positions but does consider language ability as a positive factor in hiring.

3. Highlight posi
tive changes, successes, and best practices.

DWES has expanded our outreach efforts and have partnered with other agencies and departments. We contracted with the Fair Labor Oakland collaborative to provide outreach and education to workers and businesses, specifically in low wage worker and immigrant communities, about local labor laws. We have also increased outreach as a Department generally around City contracting opportunities for small businesses and labor law enforcement programs. We have attended fourteen external outreach events and held two City sponsored outreach efforts totaling more than 300 participants. As a best practice we ask registrants for these events, in advance, if they require translations services. Additionally, at site visits we provide interpretive services for small business owners and local hotel workers. All DWES events included outreach to immigrant worker and small business owner communities Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking
Attachment A Page81
and offered translation services for attendees of outreach or community engagement meetings.

4. Descri
be additional measures implemented to ensure LES persons are provided with meaningful access to City services.
• Translated thirteen of our vital documents into the threshold languages. • Established two multicultural phone lines.
• Ensured bi-lingual FTE staffed outreach events.
• Provide interpretive services at site visits and in interviews with hotel workers.

B. Translation of Written Vital Documents Assessment

1. Department
s are required to inform the public of the right to language access services. Please list the locations in which notices are posted.

Reception (front desk) 250 Frank Ogawa Plaza, Ste 3341, Webpage (www.oaklandca.gov/departments/workplace-employment-standards).

2. Describe
the percentage of vital documents translated into threshold language(s). What is the corrective action plan and timeline in getting the rest of the documents translated? All (100%) the documents were translated into threshold language(s).

3. Describe
other materials the Department has provided in multiple languages? Emergency Paid Sick Leave Poster: Spanish, Chinese, Vietnamese Emergency Paid Leave Claim Form: Spanish, Chinese, Vietnamese Right to Recall Poster: Spanish, Chinese, Vietnamese
Right to Recall Claim Form: Spanish, Chinese, Vietnamese Measure FF (Minimum Wage) Poster: Spanish, Chinese, Vietnamese Measure FF (Minimum Wage) Claim Form: Spanish, Chinese, Vietnamese Measure FF FAQ: Spanish, Chinese, Vietnamese
Measure Z Claim form: Spanish, Chinese, Vietnamese
Measure Z poster: Spanish, Chinese, Vietnamese
Living Wage Ordinance Bulletin: Spanish, Chinese, Vietnamese Hospitality and travel worker right to recall ordinance poster: Spanish, Chinese, Vietnamese Regulations for the enforcement of Oakland’s employment ordinances: Spanish, Chinese, Vietnamese
FAQ -Oakland’s Hotel Workers protection and Employment Standards ordinance: Spanish, Chinese, Vietnamese
C. Multilingual Telephone Messages Assessment

1. Provide a
n assessment on the provision of multilingual messages and hotlines.

Attachment A Page82
Last year we tasked ourselves with providing a multi-lingual service for our main phone line and we exceeded that goal by also adding the minimum wage line. We regularly use the language access line for translation.

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

The core of the work we do at DWES is to provide equitable opportunities to Oakland businesses owners and workers, it’s interwoven into our department culture. We continually strive to serve LES communities by providing access to documents, translation services when needed, and outreach to communities of color.

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

None.

E. Action Plan

1. I dentify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

We will continue to work closely with our community stakeholders to gain insight into the unique needs of LES populations and ways in which we can address those needs. Particularly, to partner with Fair Labor Oakland collaborative to conduct regular workshops and training designed to educate low-wage Oakland workers on their rights under Measure FF and Z.

Attachment A Page83
Director
Emylene Aspilla
Assistant to the
Director
Juliet Huang
Deputy Director
Laurel Moeslein
Administrative
Analyst I
Haici Liu
Department of Workplace & Employment
Standards (DWES)
Organizational Chart and Staff (FY24)
Contract
Compliance
Supervisor
Shelley Darensburg
Compliance
Officer
Sophany Hang
Senior Compliance
Officer
Vivian Inman
Compliance Officer
Paula Peav
Business Inclusion Division Labor Standards Division
Contract
Compliance Officer
Ernestine Nettles
VACANT
Assistant
Contract
Compliance
Officer
VACANT
Senior Contract
Compliance Officer
Senior Compliance
Officer
Ron San Miguel
Contract
Compliance Officer
Matt Berens
VACANT
Contract
Compliance Officer
FROZEN
Assistant Contract
Compliance Officer
Management
Assistant
Jasmine Chan
Management
Assistant
Christina Jack
FROZEN
Contract
Compliance Officer
VACANT
Administrative
Services
Manager I
Interim Contract
Compliance Officer
Sheranita Mayo
FROZEN
Field Tech
Business Inclusion/Labor Standards - 5 FTE Budgeted
Business Inclusion -8 FTE Budgeted
Labor Standards - 7 FTE Budgeted
VACANT
Job Developer
Employment
Services
Supervisor
Jonothan Dumas
Attachment A Page84
ORGANIZATION ADDRESS_LINE_1 JOB_CLASS POSITION_NO HIRE_DATE NEW HIRE EMP_NAME PCP_POSITIONPCP_LANG_1 Bilingual Cert 67111 - Administrative Support 250 FRANK H. OGAWA PLAZA, 3RD FL Administrative Analyst I 45471.45471 28-MAR-15 Liu, Haici YES Chinese Chinese 67111 - Administrative Support 250 FRANK H. OGAWA PLAZA, 3RD FL Assistant to the Director 47305.47305 03-FEB-24 YES Huang, Juliet NO 67111 - Administrative Support 250 FRANK H. OGAWA PLAZA, 3RD FL Deputy Director Workplace & Empl Stds 46691.43244 01-APR-23 Moeslein, Laurel YES 67111 - Administrative Support 250 FRANK H. OGAWA PLAZA, 3RD FL Director of Workplace & Employment Stnd 43247.43247 17-SEP-22 Aspilla, Emylene Floryvel YES Tagalog 67211 - Workplace Standards 250 FRANK H. OGAWA PLAZA, 3RD FL Contract Compliance Officer 46944.46944 14-OCT-23 YES Mayo, Sheranita YES 67211 - Workplace Standards 250 FRANK H. OGAWA PLAZA, 3RD FL Contract Compliance Officer, Sr. 43374.42554 01-JUN-15 San Miguel, Ronald YES Spanish Spanish 67211 - Workplace Standards 250 FRANK H. OGAWA PLAZA, 3RD FL Employment Services Supervisor 43028.3383 13-SEP-04 Dumas, Jonothan Hillel YES 67211 - Workplace Standards 250 FRANK H. OGAWA PLAZA, 3RD FL Contract Compliance Officer 46375.46375 13-SEP-07 Berens, Matthew Thomas YES Spanish Spanish 67411 - Compliance 250 FRANK H. OGAWA PLAZA, 3RD FL Contract Compliance Officer 46692.44313 22-JAN-08 Nettles, Ernestine YES 67411 - Compliance 250 FRANK H. OGAWA PLAZA, 3RD FL Contract Compliance Officer 46693.44314 06-NOV-06 Peav, Paula H YES Cambodian 67411 - Compliance 250 FRANK H. OGAWA PLAZA, 3RD FL Contract Compliance Officer 43030.10403 12-MAY-98 Hang, Sophany YES Cambodian 67411 - Compliance 250 FRANK H. OGAWA PLAZA, 3RD FL Contract Compliance Officer, Sr. 43029.4909 08-OCT-91 Inman, Vivian B YES 67411 - Compliance 250 FRANK H. OGAWA PLAZA, 3RD FL Contract Compliance Supervisor 43031.28181 06-OCT-86 Darensburg, Shelley R YES 67411 - Compliance 250 FRANK H. OGAWA PLAZA, 3RD FL Exempt Limited Duration Employee 47974.47974 10-JUN-23 Jack, Christina NO 67411 - Compliance 250 FRANK H. OGAWA PLAZA, 3RD FL Management Assistant 47627.47627 11-FEB-08 Chan, Sau J. YES Chinese Chinese Attachment A Page85
Department Name:EWD
Fiscal Y
ear: FY2023-2024

EQUAL ACCESS ORDINANCE

ANNUAL COMPLIANCE PLAN
I. DEPARTMENT DIRECTOR SIGNATURE PAGE
Sign the following certification that the Department Director has reviewed this Annual Compliance Plan for final approval:

I, Ashleigh Kanat, hereby certify, that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopt the goals specified in this Annual Compliance Plan. This Annual Compliance Plan for the Economic and Workforce Development Department was submitted on Tuesday, July 2, 2024.
______________________________ .

Director Signature
___________________Ashleigh Kanat .

Type Name
Attachment A Page86
Department Name:EWD
Fiscal Year: FY2023-2024
II. QUANTITATIVE ASSESSMENT REPORT
Department Name:

Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Ashleigh Kanat Paul Priaulx Paul Priaulx
Title Director Management Assistant Management Assistant Address 250 FHOP, 5th Floor 250 FHOP, 5th Floor 250 FHOP, 5th Floor Phone# 510.238.4973 510.238.3852 510.238.3852
Email [email protected] [email protected] [email protected] Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 47 New Hires 6
Public Contact Positions (PCP) 12 1 16.66%
PCP With Spanish Language Skill 7 58.33% New PCP Hires with SP Skill 0 0% PCP With Chinese Language Skill 2 16.66% New PCP Hires with CH Skill 0 0% Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year? No × Yes – Please describe below Job Title: Urban Economic Analyst II (BLC - Spanish/Cantonese/Mandarin) Outcome – Hired SP × Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
*Please provide an explanation for all ‘other’ outcomes:

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) Administration Economic Development
Public/Private Development (Project Implementation) Cultural Arts & Marketing Real Estate Public Art
Oakland Army Base Redevelopment Special Activities
Workforce Development Cannabis
Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year? × No Yes – Please describe below Description:

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department? × No Yes – Please describe below.

Super PCP Unit Language Goal FTE Actual FTE
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
Attachment A Page87
Department Name:EWD
Fiscal Year: FY2023-2024
Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

Activate Oakland Grant Applications Yes Yes
Business Improvement District Formation Presentation Yes No Temescal Business Improvement District Renewal Ballots Yes Yes Facade and Tenant Improvement Grant Program. Yes Yes
Jack London Business Improvement District Renewal Ballots Yes Yes Intake form for the Neighborhood Business Assistance Program Yes Yes Small Business Week Yes Yes
Mobile Vending Permit Application Yes Yes
Massage Permit Application Yes Yes
Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese? × Yes No – Please describe below Action Plan & Timeline:

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
Economic Development, 250 Frank H. Ogawa Plaza, Oakland CA 510-238-3627 In Compliance Table 6 applies to City Departments that provide services at geographically based locations outside of City Hall Plaza, such as recreation centers, senior centers, head start centers, libraries, police beat and firehouses.

Table 7. Public Notices & Resources
Language access notice displayed at reception area × Yes No I-Speak Card/ Language List displayed at reception area × Yes No Department staff provided with language access resources (Interpretation#, FAQ, training…etc) × Yes No If you answered “no” to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B(1).

Table 8. OPD & OFD Report on Language Interpretation Line Vendor Name:

Top 5 languages requested:

FY Total Usage Minutes
FY Total Expenditure
Table 8 applies to City Departments that use its own language interpretation line. At the present time, this only applies to OPD and OFD.

Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE % Not applicable
Attachment A Page88
Department Name:EWD
Fiscal Year: FY2023-2024
III. QUALITATIVE ASSESSMENT REPORT
A. Bilingual Public Contact Positions Assessment
Department Name: Economic and Workforce Development Department

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 47 12 1.3 7 Yes 0.6 2 Yes
Goal = PCP X % (This FY’s goal = 11% Spanish speaking PCP, 5% Chinese speaking PCP) This report covers fiscal year 2023-2024 and data is reported as of June 2024.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

The Economic & Workforce Development Department (EWDD) strives to inform the public of the rapidly changing events that affect Oakland businesses and the Oakland community.

EWDD continues to provide translated documentation and services in Spanish and Chinese languages to provide grant application support, City business documentation, business assistance, real estate support, coaching and navigation for City services, and more as detailed in the report. Many of these services are provided at various locations throughout the City of Oakland.

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

EWDD continues to update its internal list of bilingual staff, both City-certified and self- identified bilingual employees. EWDD filled six (6) full time position during this fiscal year.

One (1) of the open positions possessed a language requirement and the Spanish speaking employee that was selected for the position continues to work in the same capacity for the department. Of the other five (5) employees that were hired during this fiscal year, one (1) additional employee was bilingual in Spanish.

3. Highlight positive changes, successes, and best practices.

One success for EWDD includes the addition of a bilingual employee to a language certified position. Beyond that, the department includes other employees that are bilingual in languages including Spanish - fourteen (14), Mandarin Chinese - three (3), Cantonese – two (2), Portuguese - two (2), and German - one (1). As a best practice, EWDD is committed to fostering a diverse and inclusive workplace that reflects the vibrant community of Oakland by actively recruiting and retaining qualified candidates from all backgrounds.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

EWDD has consistently provided bilingual access of translated informational materials in both Spanish and Chines languages as well as providing business assistance, coaching and navigation to services, hosting events like Small Business Week, Manufacturing Week and Resource Fairs that provide support to LES persons.

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking
Attachment A Page89
Department Name:EWD
Fiscal Year: FY2023-2024
B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services. Please list the locations in which notices are posted.

EWD posts public notices in public areas and submits printing requests to Equal Access to review for outreach materials. EWD programs include Special Activities, Business Development, Cultural Affairs, Public/Private Development, Real Estate Asset Management, and Workforce Development. EWD continues to work closely with the Equal Access Program to better provide online translation of materials. EWD’s locations where these notices are posted are almost all shared with other departments and include:
250 Frank H. Ogawa Plaza, 3rd Floor (Business Development and Workforce) 250 Frank H. Ogawa Plaza, 4th Floor (Real Estate Asset Management) 250 Frank H. Ogawa Plaza, 5th Floor (Public/Private Development) 1 Frank H. Ogawa Plaza, 1st Floor (Special Activities)
1 Frank H. Ogawa Plaza, 9th Floor (Cultural Affairs / Special Activities / Cannabis)

2. Describe the percentage of vital documents translated into threshold language(s). What is the corrective action plan and timeline in getting the rest of the documents translated? All vital documents in EWD are translated into the threshold languages. These translated vital documents are provided as handouts at various events.

3. Describe other materials the Department has provided in multiple languages? Activate Oakland Grant Applications [Spanish, Chinese]
Business Improvement District Formation Presentation [Spanish] Temescal Business Improvement District Renewal Ballots [Spanish, Chinese] Façade and Tenant Improvement Grant Program [Spanish, Chinese] Jack London Business Improvement District Renewal Ballots [Spanish, Chinese] Intake Form for the Neighborhood Business Assistance Program [Spanish, Chinese] Small Business Week [Spanish, Chinese]
Social media outreach via Facebook and Instagram promoting Small Business Week [Spanish]
C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines.

The Business Development’s main line offers multilingual interpretation: 510-238-3627.

Attachment A Page90
Department Name:EWD
Fiscal Year: FY2023-2024
D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

EWDD provides bilingual access of translated informational materials in both Spanish and Chines languages as well as hosting events like Small Business Week, Manufacturing Week and Resource Fairs for LES persons.

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

EWDD did not have any language access complaints this year.

E. Action Plan

1. Identify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

EWDD plans to continue collaborating with Equal Access on all printed documents for program work, in addition to providing bilingual/translated materials for handouts, workshops, clinics, and presentations. An additional effort will be made to increase bilingual communication through the social media platforms used by the department.

On-site translation services will continue to be provided as needed through the phone line 510-238-3627.

Attachment A Page91
Attachment A Page92
EWD PCP STAFFING REPORT JUNE 30 2024
ORGANIZATION ADDRESS_LINE_1 JOB_CLASS HIRE_DATE NEW HIREPCP_POSITIONBILINGUAL 85111 - Admin: Economic & Workforce DevelopmentOne Frank Ogawa PlazaAccountant II 03-SEP-22 NO Cantonese 85111 - Admin: Economic & Workforce Development250 FRANK H. OGAWA PLAZA, 3RD FLAdministrative Services Manager II 07-NOV-05 NO Cantonese 85111 - Admin: Economic & Workforce DevelopmentOne Frank Ogawa PlazaDirector of Economic & Workforce Dev 13-APR-24 YES NO NO 85111 - Admin: Economic & Workforce DevelopmentOne Frank Ogawa PlazaDirector of Economic & Workforce Dev 19-FEB-22 NO Spanish 85111 - Admin: Economic & Workforce DevelopmentOne Frank Ogawa PlazaExecutive Assistant to the Director 26-FEB-18 NO NO 85111 - Admin: Economic & Workforce DevelopmentOne Frank Ogawa PlazaManagement Assistant 03-JUL-17 NO NO 85221 - Project Implementation: Staffing250 Frank Ogawa Plaza Administrative Analyst II 20-APR-19 NO Spanish 85221 - Project Implementation: Staffing250 Frank H. Ogawa PlazaAdministrative Assistant I 09-APR-01 NO NO 85221 - Project Implementation: Staffing250 Frank Ogawa Plaza Manager, Real Property Asset 24-NOV-14 NO Spanish 85221 - Project Implementation: Staffing250 Frank Ogawa Plaza Project Manager III 04-MAR-13 NO NO 85221 - Project Implementation: Staffing250 Frank Ogawa Plaza Project Manager III 30-APR-90 NO Spanish 85221 - Project Implementation: Staffing250 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 05-AUG-23 YES NO NO 85221 - Project Implementation: Staffing250 Frank Ogawa Plaza Urban Economic Analyst II 23-SEP-17 NO NO 85221 - Project Implementation: Staffing250 Frank Ogawa Plaza Urban Economic Analyst III 15-OCT-22 NO NO 85221 - Project Implementation: Staffing250 Frank Ogawa Plaza Urban Economic Analyst IV, Projects 27-OCT-88 NO NO 85221 - Project Implementation: Staffing250 Frank Ogawa Plaza Urban Economic Coordinator 11-FEB-08 NO Mandarin Chinese 85221 - Project Implementation: Staffing250 Frank Ogawa Plaza Urban Economic Coordinator 01-MAR-05 NO NO 85231 - Real Estate 250 Frank Ogawa Plaza Manager, Real Property Asset 11-JAN-20 NO NO 85231 - Real Estate 250 Frank H. Ogawa PlazaReal Estate Agent 18-MAR-23 YES Mandarin Chinese & Spanish 85231 - Real Estate 250 FRANK H. OGAWA PLAZA, 3RD FLReal Estate Agent 15-JUN-19 YES German 85231 - Real Estate 250 Frank Ogawa Plaza Real Estate Agent 10-OCT-16 YES Mandarin Chinese & Spanish 85231 - Real Estate 250 Frank Ogawa Plaza Real Estate Agent, Supervising 10-JUN-23 NO NO 85244 - Oakland Army Base Redevelopment250 Frank Ogawa Plaza Management Assistant 08-FEB-20 NO NO 85244 - Oakland Army Base Redevelopment250 Frank Ogawa Plaza Project Manager II 27-JUL-98 NO NO 85311 - Workforce Development250 Frank Ogawa Plaza Administrative Services Manager II 30-JUL-12 NO NO 85311 - Workforce Development250 FRANK H. OGAWA PLAZA, SUITE 3315Program Analyst II 21-AUG-21 NO NO 85311 - Workforce Development250 Frank Ogawa Plaza Program Analyst III 27-MAY-23 NO Luso (Portuguese) 85311 - Workforce Development250 FRANK H. OGAWA PLAZA, 3RD FLProgram Analyst III 15-MAR-10 NO NO 85411 - Economic Development250 Frank Ogawa Plaza Deputy Director, Econ/Workforce Dev 10-JUN-23 YES Spanish 85411 - Economic Development250 Frank Ogawa Plaza Urban Economic Analyst II 20-JAN-24 YES NO Spanish 85411 - Economic Development250 Frank Ogawa Plaza Urban Economic Analyst II 05-SEP-20 NO NO 85411 - Economic Development250 Frank Ogawa Plaza Urban Economic Analyst III 02-OCT-21 NO Spanish 85411 - Economic Development250 FRANK H. OGAWA PLAZA, 3RD FLUrban Economic Analyst III 01-MAY-06 NO NO 85411 - Economic Development250 FRANK H. OGAWA PLAZA, 3RD FLUrban Economic Analyst IV, Projects 15-JUL-17 NO NO 85511 - Cultural Arts & MarketingOne Frank Ogawa PlazaProgram Analyst III 14-NOV-20 YES Spanish 85521 - Public Art One Frank Ogawa PlazaManager, Cultural Affairs 12-SEP-16 YES Spanish 85521 - Public Art One Frank Ogawa PlazaProgram Analyst II 02-MAR-24 YES YES NO 85521 - Public Art One Frank Ogawa PlazaProgram Analyst III 27-JUN-05 NO 85611 - Special Activities 250 Frank Ogawa Plaza Business Analyst II 02-MAR-24 YES NO NO 85611 - Special Activities 1 Frank Ogawa Plaza City Administrator Analyst 02-DEC-08 YES NO 85611 - Special Activities 250 Frank Ogawa Plaza Deputy Director, Econ/Workforce Dev 07-JAN-13 YES Portuguese 85611 - Special Activities 1 Frank Ogawa Plaza Special Activity Permit Inspector 21-MAY-18 YES Spanish Attachment A Page93
85611 - Special Activities 1 Frank Ogawa Plaza Special Activity Permit Inspector 21-MAR-11 YES Spanish 85611 - Special Activities 250 Frank Ogawa Plaza Special Activity Permit Technician 08-FEB-20 YES NO 85631 - Special Events 250 Frank Ogawa Plaza Exempt Limited Duration Employee 12-NOV-22 NO NO 85111 - Admin: Economic & Workforce Development251 Frank Ogawa Plaza Account Clerk III 27-Apr-24 YES NO Spanish 85611 - Special Activities 250 Frank Ogawa Plaza Special Activity Permit Technician 8-Jun-24 YES NO NO Attachment A Page94
Department Name: Finance
Fiscal Year: FY2023-2024

EQUAL ACCESS ORDINANCE

ANNUAL COMPLIANCE PLAN

I. DEPARTMENT DIRECTOR SIGNATURE PAGE
Sign the following certification that the Department Director has reviewed this Annual Compliance Plan for final approval:

I, Erin Roseman, hereby certify, that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopt the goals specified in this Annual Compliance Plan. This Annual Compliance Plan for Finance was submitted on May 16, 2024.

______________________________ .

Director Signature
_Erin Roseman__________________ .

Attachment A Page95
Attachment A Page96
Department Name: FINANCE
Fiscal Year: FY2023-2024

II. QUANTITATIVE ASSESSMENT REPORT

Department Name: Finance
Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Erin Roseman Sarah Herbelin Sarah Herbelin
Title Director Assistant to the Director Assistant to the Director Address 150 Frank H. Ogawa Plaza, Suite 5215 150 Frank H. Ogawa Plaza, Suite 5215 150 Frank H. Ogawa Plaza, Suite
5215
Phone# 510-238-2220 510-238-4491 510-238-4491
Email [email protected] [email protected] [email protected]

Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 148 New Hires 19
Public Contact Positions (PCP) 60 100% New PCP Hires 0* 100% PCP With Spanish Language Skill 10 16.7% New PCP Hires with SP Skill N/A % PCP With Chinese Language Skill 5 8.3% New PCP Hires with CH Skill N/A %

*Note: This fiscal year there were 2 promotions among PCP staff: 1 who speaks Spanish and 1 who speaks Chinese.

Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year?  No  Yes – Please describe below Job Title Outcome
Tax Enforcement Officer II Hired-SP Hired-CH In Progress/Other* Collections Officer Hired-SP Hired-CH In Progress/Other* Revenue Assistant Hired-SP Hired-CH In Progress/Other*

*Please provide an explanation for all ‘other’ outcomes: Both are still in recruitment.

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) Bureaus
Revenue Management, Controller, Budget, Treasury, Finance Administration (with Payroll)
Revenue Management Units
Audit, Admin, Business Tax, Citywide Collections, Citywide Liens, Tax Compliance

Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year?  No  Yes – Please describe below

Description:

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department?  No  Yes – Please describe below.

Super PCP Unit Language Goal FTE Actual FTE
Business Tax SP= 1 CH = 1 SP= 5 CH = 2
Revenue Collections SP= 1 CH = 1 SP= 1 CH = 0 Citywide Liens SP= 1 CH = 1 SP= 0 CH = 0 SP= CH = SP= CH =
Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking

Attachment A Page97
Department Name: FINANCE
Fiscal Year: FY2023-2024

Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

Property Tax Special Assessment Exemption Forms Yes Yes Request for Ability to Pay Determination for Parking Payment Plans Yes Yes Revenue Administration Sign-In Sheet Yes Yes
Rental Renewal Instructions Yes Yes
Business Tax Renewal Instructions Yes Yes
Citywide Liens Brochure Yes Yes Vietnamese
Lien Demand Request Form Yes Yes Vietnamese
Vacant Property Tax Petition of Vacancy Yes Yes Vietnamese Vacant Property Tax Request for Refund Application Yes Yes Vietnamese Request for Business Tax Refund Yes Yes
Refund Request: Real Property Transfer Tax (RPTT) Yes Yes Rent Adjustment Program (RAP) Refund Request Form Yes Yes Residential Landlord Business Tax Refund Form Yes Yes
Front door notice of walk-in hours for building 150 Yes Yes Business Tax Requirements Brochure Yes Yes
Rent Control in Oakland Brochure Yes Yes Vietnamese
Contractor Renewal Instructions Yes Yes
Vacant Property Tax Exemption Applications A-J (10 documents) Yes Yes Cannabis Tax Rebate Application Yes Yes
Mandatory Garbage Administrative Hearing Questionnaire Yes Yes New Rental Application Yes Yes
New Business Application- Yes Yes
New Business Application-Limos, Taxis, Ambulance & Trucking Yes Yes New Contractor Application Yes Yes
Mandatory Garbage Administrative Hearing Questionnaire Yes Yes

Total # of vital documents reported = 35

Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese?  Yes  No – Please describe below

Action Plan & Timeline:

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
Mandatory Garbage 510-238-7474
Separate voicemail
boxes available

Table 6 applies to City Departments that provide services at geographically based locations outside of City Hall Plaza, such as recreation centers, senior centers, head start centers, libraries, police beat and firehouses.

Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE % N/A
Attachment A Page98
Department Name: FINANCE
Fiscal Year: FY2023-2024

Table 7. Public Notices & Resources
Language access notice displayed at reception area  Yes  No I-Speak Card/ Language List displayed at reception area  Yes  No Department staff provided with language access resources (Interpretation#, FAQ, training…etc)  Yes  No If you answered “no” to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B(1).

Table 8. OPD & OFD Report on Language Interpretation Line TH

Vendor Name:

Top 5 languages requested:

FY Total Usage Minutes
FY Total Expenditure
Table 8 applies to City Departments that use its own language interpretation line. At the present time, this only applies to OPD and OFD.

Attachment A Page99
Department Name: FINANCE
Fiscal Year: FY2023-2024

III. QUALITATIVE ASSESSMENT REPORT

A. Bilingual Public Contact Positions Assessment

Department Name: Finance

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 148 60 11% 10 (16.7%) Yes 5% 5 (8.3%) Yes
Goal = PCP X % (This FY’s goal = 11% Spanish speaking PCP, 5% Chinese speaking PCP)

This report covers fiscal year 2023-2024 and data is reported as of June 2024.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

The Finance Department exceeds the percentage requirements of Equal Access Ordinance (EAO). It has enough bilingual (Chinese and Spanish) speaking employees to provide services to Limited English Speaking (LES) persons during regular business hours. We continue to strive to provide the necessary services to all members of the community including the LES community. Additionally, the business tax office has a VRI (Virtual Remote Interpreter) for people who need assistance in American Sign Language.

The Finance Department has updated the list of PCP staff to reflect current public contact per job duties. Administrative and technical staff who do not have public contact have been removed from the count and purchasing and retirement staff who have frequent public contact have been added.

The Finance Department displays the language access notice in public access areas and has the I-Speak cards available as needed and uses internal staff and the over the phone interpreting as needed.

Two of the Finance Department Super PCP units do not yet meet the language goals.

Finance is recruiting to fill positions in these units via language selective certification recruitments and/or creating eligible list for positions within these units that include language selective certification to be available for future vacancies.

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

Currently the Finance Department has three recruitment requisitions in process with language hiring requirements- Tax Enforcement Officer II, Revenue Assistant and Collections Officer to meet the Super PCP requirements in Revenue Collections and Citywide Liens and to increase ratios in the Business Tax Super PCP unit.

3. Highlight positive changes, successes, and best practices.

No major changes from last year.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking

Attachment A Page100
Department Name: FINANCE
Fiscal Year: FY2023-2024

Notices are posted regarding interpretation services available to LES populations at visible locations in our offices. This provides awareness of the services available to the LES communities within the department.

Phone calls are routed to appropriate bilingual staff for assistance.

The Finance Department webpage chat program (Happy Fox Chat) is able to translate customer chats into English and staff responses into the customer’s preferred language.

Phone interpreter information, compliance posters, EAO FAQ, and EAO complaint forms were sent out to all Finance staff in May 2024.

B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services. Please list the locations in which notices are posted.
• Revenue customer service lobby in 150 Frank H. Ogawa Plaza, Suite 5342. • Business Tax lobby at 250 Frank H. Ogawa Plaza, Suite 1320. • Finance Director’s office 150 Frank H. Ogawa Plaza, Suite 5215. • Controller’s Purchasing Unit in 150 Frank H. Ogawa Plaza, Suite 6223.

2. Describe the percentage of vital documents translated into threshold language(s). What is the corrective action plan and timeline in getting the rest of the documents translated? The Revenue Management Bureau has translated 100% of its identified vital documents into threshold languages (Chinese and Spanish). Several additional vital documents were identified and translated during the 2023-24 fiscal year. Some forms are additionally translated into Vietnamese. Webpages, including the City’s tax registration and payment page, https://ltss.oaklandnet.com/, can be translated using Google Translate.

3. Describe other materials the Department has provided in multiple languages? None identified.

C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines.

The mandatory garbage phone line (510-238-7474) allows callers to leave messages in individual voicemail boxes for Spanish and Chinese speaking staff to return the calls. Finance no longer offers the Spanish/Cantonese option in the phone message greeting for the other units since the selection of the language leads to a voicemail. ITD suggested we make the greeting as simple as possible and when customers speak with a representative, they can be connected with someone who speaks their language or over-the-phone interpreting can be utilized.

D. Assessment of Department Communication with LES Populations

Attachment A Page101
Department Name: FINANCE
Fiscal Year: FY2023-2024

1. Describe outreach efforts to communicate and engage LES populations.

The Finance Department has enough Spanish and Chinese certified bilingual staff to provide translation services to the LES community during business hours in person and via phone. In the event that interpretation services are needed for other languages staff use the City of Oakland Language Line.

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

The Finance Department did not receive any complaints this year. The Finance Department is utilizing its current certified bilingual staff to facilitate outreach and communication with LES population.

E. Action Plan

1. Identify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

The Finance Department adopted a Business Tax Customer Service Delivery Performance Measure as part of the 2023-25 budget. The goal is to make Business Tax customer service accessible to all Oakland residents by providing translation assistance to all business owners that require it in a timely manner and ensure that all persons or business owners contacting the Business Tax Office who have limited English proficiency are effectively and efficiently served in their language of choice.

Recruitments for Spanish and Chinese speaking Collections Officer, Revenue Assistant, and Tax Enforcement Office II positions are underway.

Attachment A Page102
FINANCE PCP STAFING REPORT JUNE 30 2024
ORGANIZATION ADDRESS_LINE_1 JOB_CLASS HIRE_DATE NEW HIREPCP_POSITIONPCP_LANG_1 08111 - Finance and Management: Administration150 Frank H. Ogawa PlazaBudget & Management Analyst, Principal10-JUN-23 NO Spanish 08111 - Finance and Management: Administration150 Frank H. Ogawa PlazaExecutive Assistant to the Director 24-JUL-21 NO 08111 - Finance and Management: Administration150 Frank H. Ogawa PlazaAssistant to the Director 03-JAN-05 NO Spanish 08111 - Finance and Management: Administration150 Frank H. Ogawa PlazaAssistant to the Director 20-JUN-16 NO 08111 - Finance and Management: Administration150 Frank H. Ogawa PlazaAdministrative Services Manager I 06-JAN-24 YES NO Spanish, Tagalog/Filipino 08111 - Finance and Management: Administration150 Frank H. Ogawa PlazaAccount Clerk III 12-NOV-22 NO 08111 - Finance and Management: Administration150 Frank H. Ogawa PlazaPayroll Personnel Clerk III 01-FEB-20 NO 08111 - Finance and Management: Administration150 Frank H. Ogawa PlazaExecutive Assistant to the Director 28-JUL-08 NO 08111 - Finance and Management: Administration150 Frank H. Ogawa PlazaPayroll Personnel Clerk III 03-SEP-22 NO 08111 - Finance and Management: Administration150 Frank H. Ogawa PlazaDirector of Finance 17-APR-21 NO 08111 - Finance and Management: Administration150 Frank H. Ogawa PlazaExempt Limited Duration Employee 16-SEP-23 YES NO - 08121 - Finance and Management: Payroll150 FRANK H. OGAWA PLAZA, SUITE 3341Human Resource Systems Analyst, Senior14-JUN-10 NO 08121 - Finance and Management: Payroll150 FRANK H. OGAWA PLAZA, SUITE 3341Exempt Limited Duration Employee 17-FEB-24 YES NO - 08121 - Finance and Management: Payroll150 FRANK H. OGAWA PLAZA, SUITE 3341Human Resource Systems Analyst, Supv20-NOV-06 NO 08121 - Finance and Management: Payroll1 Frank Ogawa Plaza Exempt Limited Duration Employee 27-APR-24 YES NO - 08121 - Finance and Management: Payroll150 FRANK H. OGAWA PLAZA, SUITE 3341Retirement Systems Accountant 15-APR-23 NO 08121 - Finance and Management: Payroll150 FRANK H. OGAWA PLAZA, SUITE 3341Human Resource Operations Tech, Senior22-MAY-89 NO 08121 - Finance and Management: Payroll150 FRANK H. OGAWA PLAZA, SUITE 3341Accountant II 13-APR-24 YES NO - 08121 - Finance and Management: Payroll150 FRANK H. OGAWA PLAZA, SUITE 3341Human Resource Operations Tech, Senior17-FEB-24 YES NO 08121 - Finance and Management: Payroll150 FRANK H. OGAWA PLAZA, SUITE 3341Human Resource Operations Tech, Senior06-MAR-21 NO 08121 - Finance and Management: Payroll150 FRANK H. OGAWA PLAZA, SUITE 3341Manager, Payroll 06-AUG-22 NO 08121 - Finance and Management: Payroll150 FRANK H. OGAWA PLAZA, SUITE 3341Exempt Limited Duration Employee 27-APR-24 YES NO - 08121 - Finance and Management: Payroll150 FRANK H. OGAWA PLAZA, SUITE 3341Temp Contract Svcs Employee, PT 28-OCT-23 YES NO - 08121 - Finance and Management: Payroll150 FRANK H. OGAWA PLAZA, SUITE 3341Exempt Limited Duration Employee 27-APR-24 YES NO Chinese- Mandarin & Cantonese 08121 - Finance and Management: Payroll150 FRANK H. OGAWA PLAZA, SUITE 3341Temp Contract Svcs Employee, PT 30-MAR-24 YES NO - 08121 - Finance and Management: Payroll150 FRANK H. OGAWA PLAZA, SUITE 3341Exempt Limited Duration Employee 30-MAR-24 YES NO Chinese-Cantonese 08211 - Accounting Administration Unit150 Frank H. Ogawa PlazaProject Manager II 24-APR-17 NO Russian 08211 - Accounting Administration Unit150 Frank H. Ogawa PlazaAccounting Analyst, Principal 16-MAY-20 NO 08211 - Accounting Administration Unit150 Frank H. Ogawa PlazaAdministrative Analyst I 02-DEC-13 NO Cantonese 08211 - Accounting Administration Unit150 Frank H. Ogawa PlazaSystems Accountant III 04-DEC-06 NO 08211 - Accounting Administration Unit150 Frank H. Ogawa PlazaController, Assistant 25-JUL-20 NO Nepali and Hindi 08211 - Accounting Administration Unit150 Frank H. Ogawa PlazaController 22-SEP-18 NO 08211 - Accounting Administration Unit150 Frank H. Ogawa PlazaAccounting Supervisor 04-DEC-06 NO Chinese 08222 - General Ledger 150 Frank H. Ogawa PlazaAccounting Supervisor 01-AUG-05 NO 08222 - General Ledger 150 Frank H. Ogawa PlazaAccountant III 30-MAY-06 NO 08222 - General Ledger 150 Frank H. Ogawa PlazaAccountant III 01-DEC-09 YES Chinese Attachment A Page103
08222 - General Ledger 150 Frank H. Ogawa PlazaAccountant III 11-MAY-15 NO 08222 - General Ledger 150 Frank H. Ogawa PlazaAccounting Supervisor 25-APR-16 NO 08222 - General Ledger 150 Frank H. Ogawa PlazaAccountant III 11-JAN-20 NO 08222 - General Ledger 150 Frank H. Ogawa PlazaAccountant II 13-APR-24 YES NO Hindi, Pakistani Urdu 08222 - General Ledger 150 Frank H. Ogawa PlazaAccountant III 29-JUN-19 NO 08222 - General Ledger 150 Frank H. Ogawa PlazaTemp Contract Svcs Employee, PT 18-JUN-18 NO 08222 - General Ledger 150 Frank H. Ogawa PlazaAccountant II 10-OCT-05 NO 08241 - Payables 150 Frank H. Ogawa PlazaAccounting Technician 10-APR-06 NO Spanish 08241 - Payables 150 Frank H. Ogawa PlazaAccounting Technician 06-FEB-21 NO 08241 - Payables 150 Frank H. Ogawa PlazaAccounting Technician 30-APR-22 NO 08241 - Payables 150 Frank H. Ogawa PlazaAccounting Technician 11-AUG-18 NO 08241 - Payables 150 Frank H. Ogawa PlazaBusiness Analyst I 25-NOV-23 YES NO Hindi, Pakistani Urdu 08241 - Payables 150 Frank H. Ogawa PlazaAccounting Technician 16-NOV-09 NO Chinese 08241 - Payables 150 Frank H. Ogawa PlazaAccounting Technician 27-MAY-23 NO 08242 - Stores Operations 150 Frank H. Ogawa PlazaStorekeeper II 30-MAR-91 NO 08242 - Stores Operations 150 Frank H. Ogawa PlazaStorekeeper III 20-MAR-89 NO 08243 - Purchasing 150 Frank H Ogawa PlazaAdministrative Assistant I 08-FEB-20 NO 08243 - Purchasing 250 FRANK H. OGAWA PLAZA, 3RD FLAdministrative Analyst II 22-JAN-11 NO 08243 - Purchasing 150 Frank H Ogawa PlazaBuyer 17-FEB-24 YES YES - 08243 - Purchasing 150 Frank H Ogawa PlazaPurchasing Supervisor 05-SEP-01 YES 08243 - Purchasing 150 Frank H Ogawa PlazaBuyer 16-SEP-23 YES YES - 08243 - Purchasing 150 Frank H Ogawa PlazaBuyer, Senior 05-JUN-17 YES 08243 - Purchasing 150 Frank H Ogawa PlazaBuyer 10-APR-17 YES Spanish 08243 - Purchasing 150 Frank H Ogawa PlazaExempt Limited Duration Employee 17-DEC-07 NO Romanian, French? 08243 - Purchasing 150 Frank H Ogawa PlazaBuyer 10-DEC-12 YES 08243 - Purchasing 150 Frank H Ogawa PlazaExempt Limited Duration Employee 12-JAN-19 NO Spanish, French, German 08243 - Purchasing 1 Frank Ogawa Plaza Administrative Analyst II 02-FEB-15 NO 08243 - Purchasing 150 Frank H Ogawa PlazaExempt Limited Duration Employee 27-APR-24 YES NO - 08243 - Purchasing 150 Frank H Ogawa PlazaExempt Limited Duration Employee 14-OCT-23 YES NO - 08411 - Revenue Administration Unit150 Frank H Ogawa Plaza, 5th Floor, Suite 5342Revenue & Tax Administrator, Assistant10-AUG-19 NO 08411 - Revenue Administration Unit150 Frank H Ogawa Plaza, 5th Floor, Suite 5342Business Analyst II 05-OCT-19 YES 08411 - Revenue Administration Unit150 Frank H Ogawa Plaza, 5th Floor, Suite 5342Account Clerk II 11-JUN-22 YES 08411 - Revenue Administration Unit150 Frank H Ogawa Plaza, 5th Floor, Suite 5342Account Clerk III 22-FEB-20 YES 08411 - Revenue Administration Unit150 Frank H Ogawa Plaza, 5th Floor, Suite 5342Revenue Analyst, Principal 22-DEC-14 NO 08411 - Revenue Administration Unit150 Frank Ogawa PlazaRevenue & Tax Administrator 29-OCT-22 NO 08411 - Revenue Administration Unit150 Frank Ogawa PlazaBusiness Analyst II 15-JUN-19 YES 08411 - Revenue Administration Unit150 Frank Ogawa PlazaAccountant II 18-FEB-23 NO 08411 - Revenue Administration Unit150 Frank H Ogawa Plaza, 5th Floor, Suite 5342Business Analyst I 20-NOV-17 YES Attachment A Page104
08411 - Revenue Administration Unit1 Frank Ogawa Plaza Account Clerk II 13-OCT-14 YES 08411 - Revenue Administration Unit150 Frank H Ogawa Plaza, 5th Floor, Suite 5342Account Clerk II 13-NOV-21 YES 08411 - Revenue Administration Unit150 Frank Ogawa PlazaRevenue Analyst, Principal 31-MAY-11 NO 08411 - Revenue Administration Unit150 Frank H Ogawa Plaza, 5th Floor, Suite 5342Budget & Management Analyst, Principal26-JUL-10 NO Spanish 08421 - Revenue Audit Unit 150 Frank H Ogawa Plaza, 5th Floor, Suite 5342Tax Auditor II 27-AUG-18 YES 08421 - Revenue Audit Unit 150 Frank Ogawa PlazaTax Enforcement Officer II 04-DEC-06 YES 08421 - Revenue Audit Unit 150 Frank Ogawa PlazaTax Auditor II 09-APR-18 YES Chinese-Mandarin 08421 - Revenue Audit Unit 150 Frank H Ogawa Plaza, 5th Floor, Suite 5342Tax Auditor I 04-DEC-06 YES 08421 - Revenue Audit Unit 150 Frank Ogawa PlazaTax Enforcement Officer II 18-OCT-99 YES 08421 - Revenue Audit Unit 150 Frank Ogawa PlazaTax Auditor II 13-JUN-11 YES 08421 - Revenue Audit Unit 150 Frank H Ogawa Plaza, 5th Floor, Suite 5342Revenue Operations Supervisor 05-NOV-07 YES Chinese 08421 - Revenue Audit Unit 150 Frank H Ogawa Plaza, 5th Floor, Suite 5342Tax Auditor II 16-NOV-19 YES 08421 - Revenue Audit Unit 150 Frank Ogawa PlazaTax Enforcement Officer II 22-NOV-99 YES Spanish 08421 - Revenue Audit Unit 250 Frank Ogawa PlazaTax Enforcement Officer II 30-DEC-02 YES 08421 - Revenue Audit Unit 250 Frank Ogawa PlazaTax Enforcement Officer II 28-JAN-02 YES Korean 08421 - Revenue Audit Unit 150 Frank H Ogawa Plaza, 5th Floor, Suite 5342Tax Auditor II 20-APR-19 YES 08421 - Revenue Audit Unit 150 Frank Ogawa PlazaTax Auditor II 06-JUN-16 YES 08421 - Revenue Audit Unit 150 Frank Ogawa PlazaTax Auditor II 31-OCT-20 YES Spanish 08431 - Business License Tax Unit150 Frank Ogawa PlazaRevenue Assistant 29-SEP-97 YES Spanish 08431 - Business License Tax Unit250 Frank H. Ogawa PlazaRevenue Assistant 04-FEB-23 YES 08431 - Business License Tax Unit250 Frank Ogawa PlazaTax Enforcement Officer II 28-JAN-02 YES 08431 - Business License Tax Unit150 Frank Ogawa PlazaTax Enforcement Officer II 02-JUN-97 YES 08431 - Business License Tax Unit150 Frank H Ogawa Plaza, 5th Floor, Suite 5342Tax Enforcement Officer II 05-JUL-16 YES Spanish 08431 - Business License Tax Unit250 Frank Ogawa PlazaTax Enforcement Officer II 11-FEB-02 YES 08431 - Business License Tax Unit250 Frank Ogawa PlazaRevenue Assistant 29-JUN-19 YES 08431 - Business License Tax Unit250 Frank H. Ogawa PlazaTax Enforcement Officer II 02-APR-12 YES 08431 - Business License Tax Unit250 Frank H. Ogawa PlazaRevenue Assistant 04-FEB-23 YES 08431 - Business License Tax Unit250 Frank H. Ogawa PlazaCashier 12-NOV-22 YES Spanish 08431 - Business License Tax Unit250 Frank H. Ogawa PlazaTax Enforcement Officer II 07-JAN-19 YES Chinese-Cantonese 08431 - Business License Tax Unit250 Frank H. Ogawa PlazaRevenue Operations Supervisor 04-DEC-06 YES Spanish 08431 - Business License Tax Unit250 Frank H. Ogawa PlazaCashier 02-APR-22 YES Chinese 08441 - Revenue Collections Unit150 Frank Ogawa PlazaCollections Officer 05-NOV-94 YES Spanish 08441 - Revenue Collections Unit150 Frank Ogawa PlazaRevenue Assistant 09-OCT-17 YES 08441 - Revenue Collections Unit150 Frank Ogawa PlazaTax Enforcement Officer II 24-JUL-95 YES 08441 - Revenue Collections Unit150 Frank Ogawa PlazaRevenue Assistant 23-MAR-83 YES 08441 - Revenue Collections Unit150 Frank Ogawa PlazaCollections Officer 30-DEC-02 YES 08441 - Revenue Collections Unit250 Frank Ogawa PlazaTax Enforcement Officer II 10-JUL-06 YES 08441 - Revenue Collections Unit150 Frank H Ogawa Plaza, 5th Floor, Suite 5342Revenue Assistant 09-OCT-17 YES Attachment A Page105
08441 - Revenue Collections Unit150 Frank Ogawa PlazaRevenue Assistant 09-JUN-89 YES 08441 - Revenue Collections Unit150 Frank Ogawa PlazaRevenue Operations Supervisor 28-JUN-93 YES 08441 - Revenue Collections Unit150 Frank Ogawa PlazaCollections Officer 29-SEP-97 YES 08441 - Revenue Collections Unit150 Frank Ogawa PlazaCollections Officer 06-DEC-04 YES 08441 - Revenue Collections Unit150 Frank Ogawa PlazaCollections Officer 25-APR-05 YES 08441 - Revenue Collections Unit150 Frank H Ogawa Plaza, 5th Floor, Suite 5342Tax Enforcement Officer II 12-OCT-15 YES 08441 - Revenue Collections Unit150 Frank H Ogawa Plaza, 5th Floor, Suite 5342Cashier 05-MAR-22 YES 08441 - Revenue Collections Unit150 Frank Ogawa PlazaRevenue Operations Supervisor 28-JAN-02 YES 08441 - Revenue Collections Unit150 Frank Ogawa PlazaCollections Officer 26-OCT-15 YES 08711 - Treasury Administration Unit150 Frank Ogawa PlazaTreasury Administrator 05-OCT-98 NO 08711 - Treasury Administration Unit150 Frank Ogawa PlazaAdministrative Assistant II 11-JUL-20 NO 08721 - Treasury Operations Unit150 Frank Ogawa PlazaBusiness Analyst IV 29-AUG-05 NO 08721 - Treasury Operations Unit150 Frank Ogawa PlazaFinancial Analyst 02-MAR-24 YES NO - 08721 - Treasury Operations Unit150 Frank Ogawa PlazaTreasury Analyst III 24-DEC-22 NO 08721 - Treasury Operations Unit150 Frank Ogawa PlazaTreasury Administrator, Asst 19-FEB-08 NO 08721 - Treasury Operations Unit150 Frank Ogawa PlazaInvestment & Operations Manager 10-OCT-05 NO 08721 - Treasury Operations Unit150 Frank Ogawa PlazaTreasury Analyst III 24-DEC-22 NO 08721 - Treasury Operations Unit150 Frank Ogawa PlazaFinancial Analyst, Principal 02-MAR-24 YES NO American Sign Language 08721 - Treasury Operations Unit150 Frank Ogawa PlazaTreasury Analyst III 07-DEC-15 NO 08731 - Treasury Cashiering Unit150 Frank Ogawa PlazaCashier 21-MAR-20 NO 08751 - Retirement 150 Frank H. Ogawa PlazaAccountant III 19-JAN-16 NO 08751 - Retirement 150 Frank Ogawa PlazaBenefits Representative 23-JUL-22 Yes Spanish 08751 - Retirement 150 Frank Ogawa PlazaBenefits Representative 08-FEB-11 Yes Vietnamese 08751 - Retirement 150 Frank Ogawa PlazaInvestment & Operations Manager 25-APR-05 NO 08751 - Retirement 150 Frank Ogawa PlazaAdministrative Analyst I 17-JAN-17 NO 08751 - Retirement 150 Frank Ogawa PlazaRetirement Systems Accountant 27-JAN-06 Yes Spanish 08751 - Retirement 150 Frank Ogawa PlazaAdministrative Assistant II 31-AUG-13 NO 08811 - Budget Unit 150 FRANK H. OGAWA PLAZA, SUITE 6216Budget & Management Analyst, Principal10-JUN-23 NO 08811 - Budget Unit 150 FRANK H. OGAWA PLAZA, SUITE 6216Budget & Management Analyst 12-NOV-22 NO 08811 - Budget Unit 150 FRANK H. OGAWA PLAZA, SUITE 6216Budget Administrator 15-SEP-10 NO 08811 - Budget Unit 150 FRANK H. OGAWA PLAZA, SUITE 6216Budget & Management Analyst 02-FEB-13 NO 08811 - Budget Unit 150 FRANK H. OGAWA PLAZA, SUITE 6216Budget & Management Analyst 29-OCT-22 NO 08811 - Budget Unit 150 FRANK H. OGAWA PLAZA, SUITE 6216Budget & Management Analyst, Senior06-APR-09 NO 08811 - Budget Unit 150 FRANK H. OGAWA PLAZA, SUITE 6216Budget Administrator, Assistant 30-OCT-06 NO 08811 - Budget Unit 150 FRANK H. OGAWA PLAZA, SUITE 6216Budget & Management Analyst, Senior26-NOV-12 NO 08811 - Budget Unit 150 Frank H. Ogawa PlazaBusiness Analyst IV 10-MAR-14 NO 60 88
Attachment A Page106
Department Name: Housing and Community Development Department Fiscal Year: FY2023-2024

EQUAL ACCESS ORDINANCE

ANNUAL COMPLIANCE PLAN

I. DEPARTMENT DIRECTOR SIGNATURE PAGE
Sign the following certification that the Department Director has reviewed this Annual Compliance Plan for final approval:

I, Emily Weinstein, hereby certify, that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopt the goals specified in this Annual Compliance Plan. This Annual Compliance Plan for Housing and Community Development Department was submitted on July 10, 2024.

Director Signature
Emily Weinstein
Type Name
Attachment A Page107
Department Name: Housing and Community Development
Fiscal Year: FY2023-2024
II. QUANTITATIVE ASSESSMENT REPORT
Department Name:

Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Emily Weinstein Ellen Dillard Ellen Dillard
Title Director Management Assistant Management Assistant Address
250 Frank H. Ogawa Plaza, Suite 6301
Oakland, CA 94612
250 Frank H. Ogawa Plaza, Suite 5313
Oakland, CA 94612
250 Frank H. Ogawa Plaza, Suite 5313
Oakland, CA 94612
Phone# (510) 238-6625 (510) 238-6514 (510) 238-6514
Email [email protected] [email protected] [email protected] Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 70 New Hires 12
Public Contact Positions (PCP) 43 61.42% New PCP Hires 7 58.33% PCP With Spanish Language Skill 5 11.62% New PCP Hires with SP Skill 0 0% PCP With Chinese Language Skill 5 11.62% New PCP Hires with CH Skill 0 0% Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year? No Yes – Please describe below Job Title Outcome
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
*Please provide an explanation for all ‘other’ outcomes:

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) Admin. and Fiscal: Housing and Community Development
Housing Development Services
Residential Lending Services
Community Development & Engagement
Rent Adjustment Program
Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year? No Yes – Please describe below Description:

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department? No Yes – Please describe below.

Super PCP Unit Language Goal FTE Actual FTE
Municipal Lending (89939) SP= 1 CH = 1 SP= 0 CH = 0 Rent Adjustment Program SP= 1 CH = 1 SP= 2 CH = 4 SP= CH = SP= CH =
SP= CH = SP= CH =
Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
Attachment A Page108
Department Name: Housing and Community Development
Fiscal Year: FY2023-2024

Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

HCD Services Yes Yes
HCD Workshop Yes Yes
HCD Workshop Flyer Yes Yes
Tenant Notice – Update Yes Yes
HCD Workshop No Yes
Disaster Assistance Program Yes Yes
District 2 Measure U Yes Yes Vietnamese
Eviction Moratorium Digital Ad Campaign Yes Yes
Rent Registry Forms Yes Yes
Moratorium Phase-Out Materials Yes Yes
Arab,
Korean,
Vietnamese
Oakland Eviction Moratorium Ordinance and Legal Updates Yes No RAP's Eviction Moratorium Digital Ads Yes Yes
Code Compliance Relocation Brochures Yes Yes Vietnamese PRO Housing Grant Info Yes Yes
RAP Contact Flowchart Yes Yes
RAP's Updated Eviction Moratorium Digital Ads Yes Yes
Relocation Application Yes Yes
Public Notice – CAPER Yes Yes
Rent Registration Info Sheet Yes Yes
Quick Guide to Registration Yes No
Rent Registration Info & FAQs Yes No
Tenant Move-Out Agreement Ordinance Yes Yes

Total # of vital documents reported = 22

Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese? Yes No – Please describe below Action Plan & Timeline:

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
Housing and Community Development 238-3015 Completed
Rent Adjustment Program 238-3721 Completed
Housing Resource Information Line 238-6182 Completed

Table 6 applies to City Departments that provide services at geographically based locations outside of City Hall Plaza, such as recreation centers, senior centers, head start centers, libraries, police beat and firehouses.

Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE %

N/A N/A N/A N/A N/A N/A N/A N/A N/A

Attachment A Page109
Department Name: Housing and Community Development
Fiscal Year: FY2023-2024
Table 7. Public Notices & Resources
Language access notice displayed at reception area Yes No I-Speak Card/ Language List displayed at reception area Yes No Department staff provided with language access resources (Interpretation#, FAQ, training…etc) Yes No If you answered “no” to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B(1).

Table 8. OPD & OFD Report on Language Interpretation Line Vendor Name:

Top 5 languages requested:

FY Total Usage Minutes
FY Total Expenditure
Table 8 applies to City Departments that use its own language interpretation line. At the present time, this only applies to OPD and OFD.

Attachment A Page110
Department Name: Housing and Community Development Department Fiscal Year: FY2023-2024
III. QUALITATIVE ASSESSMENT REPORT
A. Bilingual Public Contact Positions Assessment

Department Name:

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 70 43 1 5 Yes 1 5 Yes
Goal = PCP X % (This FY’s goal = 11% Spanish speaking PCP, 5% Chinese speaking PCP)

This report covers fiscal year 2023-2024 and data is reported as of June 2024.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

The Housing and Community Development (HCD) complied with the Equal Access Ordinance (EAO) during the reporting period. We updated and translated various documents regarding our housing programs in Spanish and Chinese. Other documents were translated in Korean and Vietnamese. We continue to update our program websites to provide more information to the public. These programs effectively serve the Limited English Speaking (LES) population in the City of Oakland as required by the EAO.

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

HCD’s recruitment and outreach efforts continue to include language and materials that encourage bilingual candidates to apply for all our vacancies. This include but is not limited to placing job announcements in bilingual newspapers and/or websites. We will continue to hire bilingual candidates who could assist with providing multilingual services to the public.

Although most positions that were filled during the reporting period were not designated as PCP positions, we do have multiple bilingual staff members who can assist LES individuals as needed.

3. Highlight positive changes, successes, and best practices.

HCD continues to provide written materials in multiples languages to assist the City’s LES population in obtaining the information that they require and need. During the reporting period, written materials were translated in Chinese, Spanish, Vietnamese, Korean and Arabic. These written materials include fliers, notices, and other written materials that were used for community outreach throughout the city. We continue to provide public information in various languages to better serve the city.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

HCD updated, produced, and distributed written materials throughout the various outlets and events in the city. Occasionally, HCD provides bilingual public service announcements on KTOP with translations in Spanish, Cantonese, Mandarin, Vietnamese and other languages as needed. HCD’s community outreach is designed to inform LES individuals in Oakland about available services that are offered and their rights under the various services that we provide.

We take proactive measures to ensure that our client’s language access needs are Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking

Attachment A Page111
Department Name: Housing and Community Development Department Fiscal Year: FY2023-2024
immediately addressed. DHCD is following the City’s Equal Access to Services Ordinance and Administrative Instruction (AI) 145.

B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services. Please list the locations in which notices are posted.

We inform the public of their right to language access services through our websites and by telephone during normal business hours. Additionally, we have notices that are posted in our lobby, and in each unit of the department.

2. Describe the percentage of vital documents translated into threshold language(s). What is the corrective action plan and timeline in getting the rest of the documents translated? Vital documents for the various programs within HCD have been updated and translated into the threshold languages required by the City’s Equal Access Ordinance. This includes updated materials that has been translate into Spanish, Cantonese, Mandarin, Korean, and Arabic. We will continue to translate vital documents in different languages when necessary and needed.

3. Describe other materials the Department has provided in multiple languages? HCD translated digital presentations in multiple languages for our constituents. This enabled the LES community to have a better understanding of the services that we provide; making it easier to access our services. Our continued effort to translate documents and digital materials into other languages will continue to allow us to effectively assist and engage with the community.

C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines.

HCD provides multilingual telephone messages in the threshold languages required by the EAO. The languages are English, Spanish, Chinese and Vietnamese; other languages as needed. We will continue to modify all the telephone messages in the department to provide multilingual service to the LES community.

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

HCD have bilingual staff who can provide translations in Spanish and Chinese. When a bilingual employee unavailable, our staff seek assistance from the Equal Access office or utilize a third-party vendor for translation service(s). We will continue to take these steps to facilitate effective communication with the City’s LES populations. Our departmental procedures are in compliant with the City’s Equal Access to Service Ordinance and AI 145.

Attachment A Page112
Department Name: Housing and Community Development Department Fiscal Year: FY2023-2024

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

HCD did not receive oral or written complaints regarding our provision of bilingual services during the reporting period.

E. Action Plan

1. Identify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

HCD will continue to expand our community outreach efforts by reviewing and making improvements and adjustments to our program materials and websites. Our current practice includes maintaining a list of LES people served within the different divisions of the Department, such as the Rent Adjustment Program, Community Development and Engagement, as well as Administrative and Fiscal. Staff provide follow-ups in the necessary language as required and needed.

Attachment A Page113
ORGANIZATION ADDRESS_LINE_1 JOB_CLASS POSITION_NO HIRE DATE NEW HIRE EMP_NAME PCP_POSITION PCP_LANG 89919 - Admin: Housing & Com 250 Frank Ogawa Plaza Account Clerk II 42299.42299 16-MAY-20 Esther-Elliott, Gail R NO 89919 - Admin: Housing & Com 250 Frank Ogawa Plaza Accountant II 35813.35813 05-DEC-05 Ip, King Y. YES Chinese 89919 - Admin: Housing & Com 250 Frank Ogawa Plaza Accountant III 44282.44282 11-JAN-10 Tong, Dunnie Lee NO Chinese 89919 - Admin: Housing & Com 250 Frank Ogawa Plaza Administrative Analyst II 47522.47522 09-DEC-23 YES Nguyen, Andre Bao YES 89919 - Admin: Housing & Com 250 Frank Ogawa Plaza Administrative Assistant I 43766.43766 15-MAY-21 Perez Pacheco, Guada YES Spanish 89919 - Admin: Housing & Com 250 Frank Ogawa Plaza Assistant to the Director 42629.42629 23-JUL-22 Norman, Christopher YES 89919 - Admin: Housing & Com 250 Frank Ogawa Plaza Business Analyst III 40132.40132 10-AUG-19 Grewal, Harman Pree NO 89919 - Admin: Housing & Com 250 Frank Ogawa Plaza Deputy Director, Housing 40598.40598 02-MAR-24 YES Ramirez, Hugo H NO Spanish 89919 - Admin: Housing & Com 250 Frank Ogawa Plaza Deputy Director, Housing 44329.44329 03-FEB-24 YES Gaylord, Alicia Marie NO 89919 - Admin: Housing & Com 250 Frank Ogawa Plaza Director of Housing & Community De 35974.22491 23-MAR-22 Weinstein, Emily R NO 89919 - Admin: Housing & Com 250 Frank Ogawa Plaza Exempt Limited Duration Employee 47812.47812 17-FEB-24 YES Shiga, Koki NO Japanese 89919 - Admin: Housing & Com 250 Frank Ogawa Plaza Loan Servicing Administrator 41458.41458 14-JAN-14 Conde, Ahmed Sekou YES 89919 - Admin: Housing & Com 250 Frank H. Ogawa Plaza Loan Servicing Specialist 41271.3801 16-APR-22 McCants, Michael C YES 89919 - Admin: Housing & Com 250 Frank Ogawa Plaza Management Assistant 43453.38372 25-JUN-08 Dillard, Ellen Lim YES Tagalog 89919 - Admin: Housing & Com 250 Frank Ogawa Plaza Manager, Agency Administrative 47001.47001 30-MAR-15 Falkin, Lilian Zhu NO 89919 - Admin: Housing & Com 250 Frank H. Ogawa Plaza Office Assistant II 41269.17516 17-APR-21 Lothlen, Mariah Aline NO 89919 - Admin: Housing & Com 250 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 45721.45721 26-NOV-22 Leshin, Maryann NO 89929 - Housing Development 250 Frank Ogawa Bldg Administrative Assistant I 41274.1158 11-JAN-20 De Bique, Leslie La VeNO 89929 - Housing Development 250 Frank Ogawa Plaza Exempt Limited Duration Employee 47796.47796 02-MAR-24 YES Latigue, Candace NicoNO 89929 - Housing Development 250 Frank Ogawa Plaza Exempt Limited Duration Employee 47549.47549 11-JAN-20 Durades, Arlecia LeanNO 89929 - Housing Development 250 Frank Ogawa Plaza Home Management Specialist III 36161.10648 25-JUN-12 Duesberg, Nicola G YES 89929 - Housing Development 250 Frank Ogawa Plaza Housing Development Coordinator II 40135.40135 11-DEC-21 Bowman, Shannon L NO 89929 - Housing Development 250 Frank Ogawa Plaza Housing Development Coordinator III 40136.40136 14-MAY-22 Tran, Joseph Quoc NO 89929 - Housing Development 250 Frank Ogawa Plaza Housing Development Coordinator III 46893.46893 11-JUL-20 Ortiz, Xochitl Athena NO 89929 - Housing Development 250 Frank Ogawa Bldg Housing Development Coordinator IV 33325.31574 07-MAY-18 Cleveland Jr., Everett NO 89929 - Housing Development 250 Frank Ogawa Plaza Manager, Housing Development 42439.42439 18-JUN-01 Katz Mulvey, Christia NO 89929 - Housing Development 250 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 46381.46381 29-APR-23 Howley, Janet Marie NO 89939 - Municipal Lending 250 Frank Ogawa Plaza Exempt Limited Duration Employee 47155.47155 11-SEP-93 Huggins, Marchelle MNO 89939 - Municipal Lending 250 Frank Ogawa Plaza Manager, Housing Development 47012.47012 08-DEC-05 Horl, Meghan E. NO 89939 - Municipal Lending 250 Frank Ogawa Plaza Mortgage Advisor 33330.5315 11-NOV-23 YES Reynolds, Qiana Herle YES 89939 - Municipal Lending 250 Frank Ogawa Plaza Mortgage Advisor 44947.42302 09-FEB-09 Fitzhugh, John LeonarYES 89939 - Municipal Lending 250 Frank Ogawa Plaza Program Analyst III 40560.4056 13-NOV-21 Smith, Caleb BenjaminNO 89939 - Municipal Lending 250 Frank Ogawa Plaza Project Manager 40561.40561 31-OCT-11 Casey, Jean NO 89939 - Municipal Lending 250 Frank H. Ogawa Plaza Rehabilitation Advisor III 33333.28065 08-JAN-22 Zemlicka, Amie J. YES 89939 - Municipal Lending 250 Frank Ogawa Plaza Rehabilitation Advisor III 40650.4065 22-MAY-17 Ayanyan McCray, HouYES 89949 - CDBG Coordination 250 Frank H. Ogawa Plaza Community Development Program Co 33344.26377 08-JAN-07 Chester, Debra LouiseYES 89949 - CDBG Coordination 250 Frank Ogawa Plaza Community Development Program Co 33084.24902 27-NOV-06 Henderson, Mark Bec YES 89949 - CDBG Coordination 250 Frank Ogawa Plaza Development/Redevelop. Program M 33604.31538 14-JUN-94 Garrett, Gregory D YES 89949 - CDBG Coordination 250 Frank Ogawa Plaza Home Management Specialist II 45191.36634 16-MAY-20 Todd, Corean JannineYES 89949 - CDBG Coordination 250 Frank Ogawa Plaza Home Management Specialist III 45192.40137 27-MAY-14 Hall, Pamela Rene YES 89949 - CDBG Coordination 250 Frank Ogawa Plaza Monitoring & Evaluation Supervisor 46710.45417 25-JUL-20 Burton, Ecaterina R NO 89949 - CDBG Coordination 250 Frank Ogawa Plaza Program Analyst II 46912.46912 13-APR-24 YES Talamantes, Maeve NO 89949 - CDBG Coordination 250 Frank Ogawa Plaza Program Analyst II 40138.40138 17-DEC-16 Brown, Aileen NO 89949 - CDBG Coordination 250 Frank Ogawa Plaza Project Manager 46709.44213 01-APR-23 Hoffman, Kelly ValentNO 89969 - Residential Rent Arbitra250 Frank Ogawa Plaza Administrative Analyst I 42296.42296 10-AUG-19 Silveira, Ava Nga YES Chinese 89969 - Residential Rent Arbitra250 Frank Ogawa Plaza Administrative Analyst I 42297.42297 02-FEB-15 Lamb, Juliana YES Chinese 89969 - Residential Rent Arbitra250 Frank Ogawa Plaza Administrative Analyst I 42154.3462 20-DEC-99 Jay, Cynthia A YES 89969 - Residential Rent Arbitra250 Frank Ogawa Plaza Administrative Analyst II 45740.4574 08-SEP-18 Lawrence-McGowan, YES 89969 - Residential Rent Arbitra250 Frank Ogawa Bldg Administrative Assistant I 33151.15228 06-AUG-01 Griffin, Deborah AnitaYES Attachment A Page114
89969 - Residential Rent Arbitra250 Frank Ogawa Bldg Administrative Assistant I 33350.21521 27-MAY-00 Brown-Morris, Teresa YES 89969 - Residential Rent Arbitra250 Frank Ogawa Plaza Administrative Assistant II 42304.42304 06-AUG-22 Webb, Nyila J'Amani YES 89969 - Residential Rent Arbitra250 Frank Ogawa Plaza Exempt Limited Duration Employee 48050.4805 13-APR-24 YES Thomas, Shalonda Ru YES 89969 - Residential Rent Arbitra250 Frank Ogawa Plaza Exempt Limited Duration Employee 47450.4745 25-NOV-23 YES Crooms, Maya Alana YES 89969 - Residential Rent Arbitra250 Frank Ogawa Plaza Exempt Limited Duration Employee 47448.47448 25-NOV-23 YES Little, De Shawn Mau YES 89969 - Residential Rent Arbitra250 Frank Ogawa Plaza Exempt Limited Duration Employee 46770.4677 16-SEP-23 YES Momita, Helene YES 89969 - Residential Rent Arbitra250 Frank Ogawa Plaza Hearing Officer 40562.40562 09-APR-18 Lambert, Elan ConsueYES 89969 - Residential Rent Arbitra250 Frank Ogawa Plaza Hearing Officer 38763.38763 14-FEB-17 Ahmad, Maimoona SaYES 89969 - Residential Rent Arbitra250 Frank Ogawa Plaza Hearing Officer 41464.41464 27-OCT-14 Ma, Li YES Chinese 89969 - Residential Rent Arbitra250 Frank Ogawa Plaza Hearing Officer 36693.36693 25-FEB-08 Moroz, Linda M. YES 89969 - Residential Rent Arbitra250 Frank Ogawa Plaza Manager, Rent Adjustment Program 40720.4072 08-JAN-22 Ramirez Cusguen, Vic YES Spanish 89969 - Residential Rent Arbitra250 Frank Ogawa Plaza Program Analyst II 38942.38942 17-OCT-20 Huang, An Ye YES Chinese 89969 - Residential Rent Arbitra250 Frank Ogawa Plaza Program Analyst II 45933.45933 11-JUL-20 Paik, June Shik YES 89969 - Residential Rent Arbitra250 Frank Ogawa Bldg Program Analyst II 33375.17923 30-DEC-17 Gutierrez, Christina D YES Spanish 89969 - Residential Rent Arbitra250 Frank Ogawa Bldg Program Analyst II 33376.19527 13-MAR-12 Costa, Robert F. YES Spanish 89969 - Residential Rent Arbitra250 Frank Ogawa Plaza Program Analyst III 42298.42298 07-MAR-05 San Miguel, Silvia SofiYES Spanish 89969 - Residential Rent Arbitra250 Frank Ogawa Plaza Project Manager 44215.44215 11-DEC-21 Pretto, Allison Marie YES 89969 - Residential Rent Arbitra250 Frank Ogawa Plaza Project Manager 44214.44214 10-JUL-21 Nettles, Marvin Harol YES 89969 - Residential Rent Arbitra250 Frank Ogawa Plaza Rent Adjustment Program Assistant 47879.47879 17-OCT-20 Jackson, Brittni Le'Do YES 89969 - Residential Rent Arbitra250 Frank Ogawa Plaza Rent Adjustment Program Manager, 43403.43403 05-AUG-23 YES Leavitt, Jessica M YES 89969 - Residential Rent Arbitra250 Frank Ogawa Plaza Senior Hearing Officer 34838.34838 14-DEC-19 Fa-Kaji, Marguerita T YES Attachment A Page115
Attachment A Page116
Department Name: Human Resources Management Department
Fiscal Year: FY2023-2024

EQUAL ACCESS ORDINANCE

ANNUAL COMPLIANCE PLAN

I. DEPARTMENT DIRECTOR SIGNATURE PAGE

Sign the following certification that the Department Director has reviewed this Annual Compliance Plan for final approval:

I, Mary Hao, hereby certify, that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopt the goals specified in this Annual Compliance Plan. This Annual Compliance Plan for Human Resources Management Department was submitted for FY2023-24.

______________________________ .

Director Signature

______________ _Mary Hao, Director .

Type Name

Attachment A Page117
Department Name: Human Resources Management
Fiscal Year: 2023-2024
II. QUANTITATIVE ASSESSMENT REPORT
Department Name: HUMAN RESOURCES MANAGEMENT
Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Mary Hao May Tam Lara Williams
Title Director of Human Resources Program Analyst III Administrative Services Manager I Address 150 Frank H Ogawa Plaza 150 Frank H Ogawa Plaza 150 Frank H Ogawa Plaza Phone# 510-238-3112 510-238-3112 510-238-3112
Email [email protected] [email protected] [email protected] Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 48 New Hires 7
Public Contact Positions (PCP) 5 100% New PCP Hires 4 PCP With Spanish Language Skill 3 60% New PCP Hires with SP Skill 3 PCP With Chinese Language Skill 1 20% New PCP Hires with CH Skill 0 Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year? No X Yes Please describe below Job Title Outcome
Program Analyst I (Selective Certification: Spanish) X Hired-SP Hired-CH In Progress/Other*

Table 3A. Department Organization Structure
Organization Chart Attached
Table 3B. Department Organization Structure Update
Any changes occurred in the organization structure this fiscal year? No Yes Please describe below Equal Access Office was transferred from Employment & Classification Unit to Citywide Training & Organizational Development within HRM in January 2024.

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department? No Yes Please describe below.

Super PCP Unit Language Goal Language Actual
Equal Access Office SP= 1 CH = 1 SP= 1 CH =1 Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

Equal Access Ordinance Yes Yes
Equal Access Complaint Form Yes Yes
Equal Access Language Survey Yes Yes
Language Survey Flyer Yes Yes
Desktop Language Display (I Speak Card) Yes Yes
I Speak Card (Website) Yes Yes
Language Assistance Poster Yes Yes
Language Access Plan Yes Yes

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
Attachment A Page118
Department Name: Human Resources Management
Fiscal Year: 2023-2024
Table 4A Vital Documents List (Continue)
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

Interpretation Equipment Usage Guideline Yes Yes
Interpretation Equipment Poster Yes Yes
Interpretation Equipment Signage and Forms Yes Yes
Language Access Coordinator List Yes Yes
Accessibility Info Template Yes Yes
Translation Glossary Yes Yes
Foreign Language Test Yes Yes
Front Counter Notice (Social Distance) Yes Yes
Zoom Simultaneous Interpretation Introduction Yes Yes
Release & Waiver of Liability & Indemnity Agreement Yes Yes Civil Rights Title VI Complaint & Compliance Review Procedure Yes Yes Total: 19 19
Table 4B. Vital Documents Status Summary
Are all the departm s vital documents translated into Spanish and Chinese? Yes No Please describe below Action Plan & Timeline:

Table 5 Multilingual Telephone Recordings
Location Description Telephone Number Status
Human Resources Front Desk 150 FOP 2nd Floor 510-238-3112 EN/SP/CH Equal Access Office 510-238-2368 EN/CH
Equal Access Office 510-238-6448 EN/SP
Table 6 Analysis by Community Based Service Locations PCP SP SPEAKING CH SPEAKING Facility Name Address Zip Code Phone # # FTE # % # %
N/A
Table 7. Public Notices & Resources
Language access notice displayed at reception area Yes
I-Speak Card/ Language List displayed at reception area Yes Provide staff with language access resources (Interpretation#, FAQ, tc) Yes If y rovide a corrective action plan in the narrative report under Question B(1).

Attachment A Page119
Attachment A Page120
Department Name: Human Resources Management
Fiscal Year: FY2023-24
III. QUALITATIVE ASSESSMENT REPORT

A. Bilingual Public Contact Positions Assessment
Department Name: Human Resources Management

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL STAFF GOAL MET? GOAL STAFF GOAL MET?
48 5 11% 3 Yes 5% 1 Yes
Goal = PCP X %
This report covers fiscal year 2023-2024 and data is reported as of June 30, 2024.

1. Provide an assessment of the D effort to achieve compliance with the Equal Access Ordinance (EAO).

The Human Resources (HR) department is fully committed to providing language access to its program and services. Among its 48 FTE employees as of June 6, 2024, there are 5 public contact positions (PCP), 3 are fluent in Spanish and 1 is fluent in Chinese. Spanish-speaking PCP increased from 1 employee to 3 employees during this reporting year. All 4 bilingual PCP employees have received City of Oakland bilingual certifications for language proficiency.

In addition, among non-PCP positions, the department also employs staff who can speak Spanish, Chinese, Vietnamese, and Tagalog. The HR department also houses the Equal Access Office, which is responsible for administering language access policies, investigating complaints, s and
services. Details of Equal Access Office accomplishment are presented in the staff report which includes the coordination of live interpretations for public meetings, production of translated documents, and more.

Citywide Trainings Related to Inclusion, Equity and Equal Access FY 2023-24 A Guide for Healthy Communications
ADA in a Nutshell: The TAKEAWAY for Managers
Administrative Instruction #580 City Race and Equity
Administrative Instruction #71 Equal Employment Opportunity/Anti-Discrimination/Non-Harassment Policy and Complaint Procedure
Advancing Racial Equity 4 Modules
Bilingual Certification - Administrative Instruction 558 (AI - 558) Engaging with an ADA / Language Access Lens - (Inclusive Accessibility Training with Equal Access & ADA Programs)
Equity 101
Gender Inclusion Policy AI #73 and Inclusive Language Training HRM Equity Lab: Immigration and Race
HRM Equity Lab: LGBTQ+ Community, Equity, and Inclusion Implicit Bias and Social Power
Implementing Equity
Inclusive Engagement, Accountability and Local Government On Demand Recording: Equity in Agenda Reports Training
Racial Equity Impact Analysis Training (REIA)
Reducing Bias and Cultivating Inclusion in the Workplace Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking
Attachment A Page121
Department Name: Human Resources Management
Fiscal Year: FY2023-24

Citywide Training unit has offered an increasing number of inclusion, and community engagement trainings to City employees. Training classes are available to all City employees and announcements go out to City employees monthly. Over 500 classes are also offered through an on-line training platform available to City employees. Language access is a standard training topic included in all new employee orientation and supervisor training module.

2. Describe effort in outreach, recruitment and hiring of bilingual candidates.

Translated flyers for career expo into other languages: Spanish & Chinese Attended Street Festival in Chinatown in August 2023
Used Google translate to show attendees how to apply for city jobs

City of Oakland Jobs Applicant Data FY 2023-24
Applicants stated bilingual proficiency in Spanish 19% Applicants stated bilingual proficiency in Chinese 2%
Applicants stated no bilingual proficiency in Spanish or Chinese 79% Total Responses 100%
HR continues to support bilingual employees by administrating bilingual tests and verifying language proficiency skills. 105 tests were administered this year. Test data is summarized in the table below:

City of Oakland Bilingual Testing Data FY 2023-2024
Level 1 (Verbal Test) 94
Level 2 (Written Test) 11
Total Tests Taken 105

3. Highlight positive changes, successes, and best practices.

Live simultaneous interpretation is routinely offered at City Council meetings to encourage civic engagement. Attendees can log in to virtual meeting platform (Zoom) and select to listen to the meetings in English, Spanish or Chinese. The success of this change is a result Equal Access Office.

The Equal Access Office is fully integrated into the Organizational Development & Training unit of HR. The Organizational Development & Training team has been actively working on improving equity in Oakland over the last five years. Some of the work includes participating in and promoting Citywide Community Engagement Workgroups, HRM Equity Team & Equity Projects, Monthly Racial Equity Department Team Lead Meetings, Race & Equity Team Lead Meetings, Equitable Hiring Toolkit Workgroup, and more. The integration of Equal Access to the unit advances equity work and promotes sharing of ideas, resources and teamwork.

Results Based Accountability Workshop/ Racial Equity Impact Analysis Worksheet Title VI Civil Rights Act Training - City of Oakland
Working with People with Access and Functional Needs (PAFN) Special events & presentations: Indigenous People's Day Lunch & Learn Special events & presentations: Cezar Chavez Week Education Events Special events & presentations: Juneteenth Week Education Events Attachment A Page122
Department Name: Human Resources Management
Fiscal Year: FY2023-24

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

HR has increased our number of bilingual employees during this reporting period. Our front desk is staffed with bilingual English/Spanish speaking staff to assist callers and visitors.

Staff is trained to use the over-the-phone interpretation line which offers 24/7 around the clock interpretation service of over 100 languages.
this year but was able to fill the
position with a bilingual English/Spanish speaking candidate.

HR also launched an RFP (Request for Proposal) this year and brought in two new vendors to provide the City with On Demand Remote Interpretations through over the phone interpretation (OPI) and video remote interpreting (VRI) platforms.

B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services. Please list the locations in which notices are posted.

a) 150 Frank Ogawa Plaza, 2nd Floor, Suite #2352: HR Reception Area b) 150 Frank Ogawa Plaza, 2nd Floor, Downtown Conference Room/Equal Access Office

2. Describe the percentage of vital documents translated into threshold language(s). What is the corrective action plan and timeline in getting the rest of the documents translated? Nineteen vital documents are available and translated into Spanish and Chinese.

3. Describe other materials the Department has provided in multiple languages?

The Equal Access Office servs as a central hub to coordinate language services to meet Citywide needs. The table below captures translation and interpretation services coordinated

Professional Translation & Interpretation Data FY 2023-2024 Written Translation (translations produced) 430
Verbal Interpretation (interpretation hours provided) 469 Over the Phone Interpretation (interpretation hours provided) 496

C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines.

HR main recruitment line has outgoing messages available in English, Spanish and Chinese.

The messages were reviewed and updated in June 2024. The Equal Access Office lines also provide outgoing messages in English, Spanish and Chinese.

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

Posters are displayed prominently at our public counter, letting all visitors know that language service is available at no cost. the City
Attachment A Page123
Department Name: Human Resources Management
Fiscal Year: FY2023-24
website, which is equipped with Google translation function to instantly translate content into multiple languages.

The recruitment team has translated flyers for the Career Expo into Spanish and Chinese.

Certain examinations (e.g., Custodian examinations) were developed with limited English- speaking candidates in mind, by ensuring that the language used is at an appropriate level and adequate time is given to read and respond to the multiple-choice questions.

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

Human Resources did not receive any language access complaints related to its services.

One language access complaint was received by the Equal Access Office in February 2024 in We responded to the
complainant and made recommendations to improve City services. The case was closed in June 2024.

E. Action Plan

1. Identify action steps for the next 12 months on ensuring meaningful access to Please highlight new initiatives.

a. Monitor Citywide translation and interpretation contracts and identify service gaps and areas for improvement. New request for proposal will be launched by December 2024 to identify potential service providers for the City of Oakland.

b. Offer trainings through Citywide employee training classes, language access coordinators meeting, new employee orientation, and supervisor training academy. c. Review and re-align Language Selective Certification process with current recruitment process and online recruitment platform. Process will be completed by September 2024.

d. Launch Citywide language assessment survey to assess language use and the quality of language access service provided by the City of Oakland. Collect public input and suggestions. Survey will be lunched by the Equal Access Office by December 2024, and data will be reported in the next annual report.

Attachment A Page124
Public Contact Position Report Human Resources Management June 2024 ORGANIZATION ADDRESS JOB_CLASS HIRE_DATE NEW HIRE EMP_NAME PCP PCP_LANG 05111 - Personnel Admin/Human Resource Info Services Unit150 Frank Ogawa Plaza Administrative Analyst II 09-DEC-13 Turner, Erika Staci NO 05111 - Personnel Admin/Human Resource Info Services Unit150 Frank Ogawa Plaza Administrative Services Manager I 25-JAN-20 Williams, Lara Christina NO 05111 - Personnel Admin/Human Resource Info Services Unit150 Frank Ogawa Plaza Director of Human Resources Management17-FEB-24 YES Hao, Mary M NO 05111 - Personnel Admin/Human Resource Info Services Unit150 Frank Ogawa Plaza Executive Assistant to the Director 05-AUG-23 YES Garcia, Samadhi Irais Yes Spanish 05111 - Personnel Admin/Human Resource Info Services Unit150 Frank Ogawa Plaza Human Resources Manager 03-OCT-22 Lytle, Amber Nicole NO 05211 - Employment and Classification Unit150 Frank Ogawa Plaza Administrative Assistant II (CONF) 23-MAR-19 Smith, Ayana Dyese NO Spanish 05211 - Employment and Classification Unit150 Frank Ogawa Plaza Human Resource Analyst (CONF) 22-FEB-20 Butler, Alanna Chanell NO 05211 - Employment and Classification Unit150 Frank Ogawa Plaza Human Resource Analyst (CONF) 21-JAN-23 Davis, Melissa Kay NO 05211 - Employment and Classification Unit150 Frank Ogawa Plaza Human Resource Analyst (CONF) 16-SEP-23 YES Souza, Christina Lucia NO 05211 - Employment and Classification Unit150 Frank Ogawa Plaza Human Resource Analyst (CONF) 23-APR-18 Wong, Briana Marie NO Chinese 05211 - Employment and Classification Unit150 Frank Ogawa Plaza Human Resource Analyst, Assistant 14-DEC-19 Carnagey, Alyssa E. NO 05211 - Employment and Classification Unit150 Frank Ogawa Plaza Human Resource Analyst, Principal 07-JAN-23 Caballero, Aletta Marie NO 05211 - Employment and Classification Unit150 Frank Ogawa Plaza Human Resource Analyst, Principal 31-JAN-00 Pritchett, Jaime Lynn NO 05211 - Employment and Classification Unit150 Frank Ogawa Plaza Human Resource Analyst, Principal 21-JAN-23 Zadlo, Erin M NO 05211 - Employment and Classification Unit150 Frank Ogawa Plaza Human Resource Analyst, Senior 31-MAR-14 Blake, Lori Jean NO Spanish 05211 - Employment and Classification Unit150 Frank Ogawa Plaza Human Resource Analyst, Senior 13-JUL-19 Gonzales, Mary Ann GabrielNO Spanish 05211 - Employment and Classification Unit150 Frank Ogawa Plaza Human Resource Analyst, Senior 11-NOV-23 YES Hampton, Alisha Lanet NO 05211 - Employment and Classification Unit150 Frank Ogawa Plaza Human Resource Analyst, Senior 11-APR-05 Ng, Cynthia Elaine NO Chinese 05211 - Employment and Classification Unit150 Frank Ogawa Plaza Human Resource Analyst, Senior 21-JAN-23 Reyes, Ellaine L. NO 05211 - Employment and Classification Unit150 Frank Ogawa Plaza Human Resource Analyst, Senior 19-FEB-22 Stanley, Terry NO 05211 - Employment and Classification Unit150 Frank Ogawa Plaza Human Resource Clerk 08-JUL-23 YES Young, Serenity Faye Marie YES 05211 - Employment and Classification Unit150 Frank Ogawa Plaza Human Resource Technician 04-MAR-23 Cajucom, Frances Anne NO 05211 - Employment and Classification Unit150 Frank Ogawa Plaza Human Resource Technician 10-JUL-21 De Guzman, Marijess NO Tagalog 05211 - Employment and Classification Unit150 Frank Ogawa Plaza Human Resource Technician 04-MAR-23 LaVelle, Nathan Anthony NO 05211 - Employment and Classification Unit150 Frank Ogawa Plaza Human Resource Technician 18-MAR-23 Pruitt, Kamarray Elaine NO 05211 - Employment and Classification Unit150 Frank Ogawa Plaza Human Resource Technician 04-MAR-23 Ramirez, Diana Lissette NO 05211 - Employment and Classification Unit150 Frank Ogawa Plaza Human Resources Manager 22-FEB-22 Love, Mark NO 05211 - Employment and Classification Unit150 Frank Ogawa Plaza Human Resources Manager 11-JUL-22 Pruett, Christina Renee NO 05211 - Employment and Classification Unit150 Frank Ogawa Plaza Public Service Representative, PT 06-JAN-24 YES Diaz, Yvette YES Spanish 05211 - Employment and Classification Unit150 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 13-DEC-21 Look, Daryl B NO 05221 - Equal Access 150 Frank Ogawa Plaza Program Analyst III 08-SEP-08 Tam, May Chee-Hang YES Chinese 05221 - Equal Access 150 Frank Ogawa Plaza Program Analyst I 02-MAR-24 YES Swiadon, Pablo Michael YES Spanish 05311 - Employee Labor Relations150 Frank Ogawa Plaza Administrative Assistant II (CONF) 06-FEB-21 Richards, Briahna Blaire NO Attachment A Page125
Public Contact Position Report Human Resources Management June 2024 05311 - Employee Labor Relations150 Frank Ogawa Plaza Employee Relations Analyst, Principal 17-JAN-17 Jackson, Jenee NO 05311 - Employee Labor Relations150 Frank Ogawa Plaza Employee Relations Analyst, Principal 16-OCT-21 Knapp, Nora Grace NO 05311 - Employee Labor Relations150 Frank Ogawa Plaza Employee Relations Analyst, Principal 10-OCT-01 Ramie-Adams, Crystal NO 05511 - Human Resource Development Unit150 Frank Ogawa Plaza Human Resource Technician 12-SEP-05 Dalke, Judith Ann NO 05511 - Human Resource Development Unit150 Frank Ogawa Plaza Human Resources Manager 04-MAY-15 Pomicpic, Andrea Dawn NO Spanish 05611 - Employee Benefits Services150 Frank Ogawa Plaza Benefits Analyst 05-NOV-07 Carter, Denise S NO 05611 - Employee Benefits Services150 Frank Ogawa Plaza Benefits Representative 07-SEP-19 Cooper, Adrienne Michelle NO 05611 - Employee Benefits Services150 Frank Ogawa Plaza Benefits Supervisor 07-DEC-15 Honda, Tami L. NO 05621 - Risk Management150 Frank Ogawa Plaza Administrative Analyst II 22-DEC-14 Bailey, Michael Frederick NO 05621 - Risk Management150 Frank Ogawa Plaza Benefits Representative 22-JUL-13 Lavatai, Lisa NO 05621 - Risk Management150 Frank Ogawa Plaza Benefits Representative 27-MAY-14 Williams, Donella M NO 05621 - Risk Management150 Frank Ogawa Plaza Benefits Technician 05-MAR-22 Delgado, Jeanette NO 05621 - Risk Management150 Frank Ogawa Plaza Disability Benefits Coordinator 08-DEC-14 Baptiste, Maria Lourdes NO 05621 - Risk Management150 Frank Ogawa Plaza Human Resources Manager 12-JAN-99 Elliott, Gregory NO 05621 - Risk Management150 Frank Ogawa Plaza Safety & Loss Control Specialist 05-JUL-16 Chan, Lana NO Vietnamese,
Chinese
Attachment A Page126
Attachment A Page127

EQUAL ACCE

SS ORDINANCE

ANNUAL COMPLIANCE PLAN
I. DEPARTMENT

DIRECTOR SIGNATURE PAGE
Sign the foll
owing certification that the Department Director has reviewed this Annual Compliance Plan for final approval:

I, Martina Bouey, hereby certify, that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopt the goals specified in this Annual Compliance Plan. This Annual Compliance Plan for Human Services Department was submitted on July 12, 2024. __________________
____________ .

Interim Director Signature
Martina Bo
uey
______________________________ .

Type Name
Attachment A Page128
Department Name: Human Services Department
Fiscal Year: FY2023-2024

II. QUANTITATIVE ASSESSMENT REPORT

Department Name:

Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Scott Means Melissa Francisco Martina Bouey
Title Interim Director of Human Services Executive Assistant to the Director Assistant to the Director Address
150 Frank H. Ogawa Plaza, 4th Floor
Oakland, CA 94612
150 Frank H. Ogawa Plaza, 4th Floor
Oakland, CA 94612

150 Frank H. Ogawa Plaza, 4th Floor
Oakland, CA 94612
Phone# 510.238.6137 510.238.2331 510.238.7242
Email [email protected] [email protected] [email protected]

Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 253.81 New Hires 54
Public Contact Positions (PCP) 116.5 100 % New PCP Hires 13 100% PCP With Spanish Language Skill 25 21 % New PCP Hires with SP Skill 0 % PCP With Chinese Language Skill 6 5 % New PCP Hires with CH Skill 0 %

Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year?  No  Yes – Please describe below Job Title Outcome
Case Manger I – SC Mandarin & Cantonese Hired-SP Hired-CH XIn Progress/Other* Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*

*Please provide an explanation for all ‘other’ outcomes: Recruitment has closed and department is in the process of interviewing.

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) Administration 16.96 FTE Aging and Adult Services 51.5 FTE Fiscal & Budget 3.0 FTE Early Childhood & Family Services 148.85 FTE Community Homelessness Services 19.0 FTE
Community Action Partnership 4.0 FTE
Children & Youth Services 10.5 FTE

Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year?  No  Yes – Please describe below

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department?  No  Yes – Please describe below.

Super PCP Unit Language Goal FTE Actual FTE
Multipurpose Senior Service Program (MSSP) SP = 1 CH = 1 SP = 2 CH = 1 Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking

Attachment A Page129
Department Name: Human Services Department
Fiscal Year: FY2023-2024

Table 4A Vital Documents List
Document Name
SP
Translation
Available?
CH
Translation
Available?
Other?
Specify:

HSD Brochure Y Y
Community Housing Program Brochure Y Y
Community Day of Thanks Flyer Y Y Vietnamese
Community Action Partnership Brochure Y Y
Oakland Fund for Children & Youth Y Y
Multipurpose Senior Services Program Brochure Y Y
Senior Centers Brochure N N
Senior Volunteers Program Brochure Y Y
ASSETS Employment Program Brochure Y Y
Oakland Paratransit Program Brochure Y Y
Seniors Spectrum Services Flyer Y Y
Seniors Volunteer Live Scan Form Y Y
Warning Letter (Seniors) Y Y
Senior Companion Brochure Y Y Vietnamese
Senior Companion Survey Y Y Vietnamese
Cooling Weather Tips Seniors Y Y
Senior Center Workshop Y N
Volunteer Meeting Seniors Y N
Head Start Program Brochure N N
Head Start Application Status Letter Y N
Head Start Acceptance Letter Y N
Head Start Parent Survey (DRDP Parent Survey) Y Y
Head Start Enrollment Form Y Y
Head Start/Early Head Start Family Assessment Y Y
Head Start Parent Policy Council Meeting Agenda Y Y Vietnamese Head Start Policy Council Induction Language for New Members Y Y Vietnamese Head Start Policy Council Bylaws Y Y Vietnamese
Head Start Policy Council Seven Steps in Making a Motion Y Y Vietnamese Head Start Parents Handbook Y Y
Head Start Parent Survey Y Y
Head Start Menu Items Y Y
Head Start Family Outcomes Worksheet Y Y
Total # of vital documents reported = 32

Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese?  Yes  No – Please describe below

Action Plan & Timeline: HSD will ensure that six vital documents are translated by the end of September 2024, and we will evaluate and update vital documents within 120 days of the fiscal year.

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
Human Services Front Desk Reception, FHOP 4th Floor 510-238-3121 Completed Head Start Front Desk, FHOP 5th Floor 510-238-3165 Completed Multi-Service Senior Program Main Office 510-238-3762 Completed Senior Center - Downtown 510-238-3284 Completed
Senior Center – East Oakland 510-615-5731 Completed
Attachment A Page130
Department Name: Human Services Department
Fiscal Year: FY2023-2024

Senior Center – West Oakland 510-238-7016 Completed
Senior Center – North Oakland 510-597-5085 Completed

Table 6 applies to City Departments that provide services at geographically based locations outside of City Hall Plaza, such as recreation centers, senior centers, head start centers, libraries, police beat and firehouses.

Table 7. Public Notices & Resources
Language access notice displayed at reception area  Yes  No I-Speak Card/ Language List displayed at reception area  Yes  No Department staff provided with language access resources (Interpretation#, FAQ, training…etc.)  Yes  No If you answered “no” to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B(1).

Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE %

DOWNTOWN OAKLAND SENIOR
CENTER 200 Grand Avenue 94612 238-3284 1 0 0 0 0
EAST OAKLAND SENIOR CENTER 9255 Edes Avenue 94621 615-5731 1 0 0 0 0 NORTH OAKLAND SENIOR CENTER 5714 Martin Luther King Jr. Way 94618 597-5085 1 0 0 0 0 WEST OAKLAND SENIOR CENTER 1724 Adeline Street 94607 238-7017 1 0 0 0 0 FRANKLIN 1010 E. 15th Street 94606 238-1306 3.5 0 0 0 0 SAN ANTONIO CDC 2228 E. 15th Street 94606 535-5639 5.5 2 36% 1 18% SAN ANTONIO PARK 1701 E. 19TH Street 94606 535-5609 5 1 20% 0 0 ARROYO VIEJO 7701 Krause Avenue 94605 615-5757 2.5 2 80% 0 0 MANZANITA 2701 22nd Avenue 94603 535-5627 4.5 1 22% 0 0 LION CREEK CROSSINGS 6818 Lion Way, Ste 110 94621 615-5585 5.5 2 36% 0 0 SUNGATE 2563 International Blvd 94601 535-5649 3 1 33% 0 0 TASSAFARONGA 975-85TH Avenue 94621 639-0579 2.5 1 40% 0 0 WEST GRAND 1068 West Grand Avenue 94607 238-2268 7.5 2 26% 0 0 85th AVENUE 8501 International Blvd 94621 544-3821 6.5 1 15% 0 0 BROADWAY EHS 2619 Broadway 94612 238-7091 8.5 2.5 29% 0 0 BROOKFIELD HS 401 Jones Ave 94603 238-1306 3.5 1.5 42% 0 0 HomeBased, Mobile Classroom 2595 International Blvd. 94601 236-3165 7 2 28% 3 42% Multipurpose Senior Service Program Unit 150 Frank Ogawa Plaza, 4th Fl 94612 238-4216 12 2 16% 1 8% Senior Companion Program 150 Frank Ogawa Plaza, 4th Fl. 94612 238-4216 2 0 0 0 0 Outreach Program (Aging) 150 Frank Ogawa Plaza, 4th Fl. 94612 238-4216 1.0 0 0 0 0 Oakland Paratransit for the Elderly 150 Frank Ogawa Plaza, 4th Fl. 94612 238-4216 2.5 0 0 0 0 Head Start Central Office Administration 150 Frank Ogawa Plaza, 4th Fl. 94612 238-4216 9.5 3 32% 0 0 Community Homeless Services 150 Frank Ogawa Plaza, 4th Fl. 94612 238-4216 0 0 0 0 0 Attachment A Page131
Department Name: Human Services
Fiscal Year: FY2023-2024

III. QUALITATIVE ASSESSMENT REPORT

A. Bilingual Public Contact Positions Assessment

Department Name: Human Services

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 253.81 116.5 8 25 Yes 4 6 Yes
Goal = PCP X % (This FY’s goal = 11% Spanish speaking PCP, 5% Chinese speaking PCP)

This report covers fiscal year 2023-2024 and data is reported as of June 2024.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

The Human Services Department (HSD) aims to achieve EAO compliance and actively recruits bilingual staff in order to effectively serve the diverse population of Oakland. The department complies with the language access requirement within all HSD divisions and strive to meet language accommodations for all languages requests (beyond Chinese and Spanish), whenever possible. The Aging & Adult Services division of HSD provides a wide range of services specifically tailored for Seniors who speak Chinese, Vietnamese, and Korean. Other HSD’s divisions provide informational materials in Spanish and Chinese, such as leaflets and fl yers, that include services related to children, youth, homelessness, income tax preparation, and trauma-informed care.

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

The Human Services Department collaborates with Human Resources and Equal Access in the recruitment for Public Contact Positions (PCP), particularly at satellite locations aimed at serving populations with speaking limited (or no) English. Staff positions that may require bi-lingual proficiency are detailed in job postings and discussed during the recruitment and interviewing process. HSD staff attend Job Fairs and other outreach events that provides opportunities to inform potential applicants of our need for bilingual lan guage skills, to help serve the diverse population of Oakland.

3. Highlight positive changes, successes, and best practices.

In 2023, the Human Services Department employed an ASSETS Outreach Developer to fulfill an extended vacancy (the Aging & Adults' Services ASSETS program helps low-income adults, age 55 and older, find employment.) This Program underwent a comprehensive revision, with a particular focus on outreach and marketing initiatives to ensure this program is accessible to the diverse Senior population of Oakland.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking

Attachment A Page132
Department Name: Human Services
Fiscal Year: FY2023-2024

The Human Services Department provides comprehensive support for LES persons. The department not only ensures the accurate translation of public information, but also considers the cultural sensitivity of the material. The Language Access Coordinator (LAC) conducts regular training sessions for office staff on the proper provision of interpretation services to community members using over-the-phone interpretation.

HSD performs targeted outreach in LES geographical areas for Head Start open enrollment periods and all events. Accommodations are met as best as possible to provide translation to meeting attendees who require translation in languages other than Spanish, Cantonese, a nd Mandarin, e.g., Farsi, Chamorro, etc.

B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services.

Please list the locations in which notices are posted.
▪ HSD Reception – 4th Floor, Areas 1 and 2
▪ Head Start Reception Area – 5th Floor
▪ Senior Center Unit
▪ Downtown Oakland Senior Center
▪ East Oakland Senior Center
▪ North Oakland Senior Center
▪ West Oakland Senior Center
▪ Head Start (HS) Unit
▪ HS - Service Area I (West Grand)
▪ HS - Service Area I (Franklin)
▪ Early Head Start - Service Area I (San Antonio Park)
▪ Early Head Start - Service Area II (Arroyo Viejo)
▪ HS - Service Area II (Tassafaronga)
▪ HS & Early Head Start - Service Area II (Lion Creek Crossing) ▪ HS – Service Area II (Manzanita)
▪ HS - Service Area II (Sun Gate)
▪ HS - Service Area II (San Antonio CDC)
▪ HS - Service Area II (Brookfield)
▪ HS - Service Area II (85th Ave)
▪ Early Head Start – (Broadway EHS)

2. Describe the percentage of vital documents translated into threshold language(s). What is the corrective action plan and timeline in getting the rest of the documents translated? Eighty-two percent of HSD’s vital documents are translated into threshold languages. The proposed corrective action plan and timeline entails that HSD will guarantee the translation of vital documents within 120 days of the fiscal year.

3. Describe other materials the Department has provided in multiple languages? None
C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines.

Attachment A Page133
Department Name: Human Services
Fiscal Year: FY2023-2024

HSD’s Front Desk Reception receives and directs inquires for all HSD Divisions The following divisions also manage their own direct lines and are equipped with a multilingual telephone recording.: Head Start Front Desk, the Multi -Service Senior Program Office, and Senior Centers

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

In order to provide timely bilingual assistance to the public, HSD frontline staff receive ongoing customer service training that include providing language accommodations to the public. Boards and Commission meetings are open to the public and welcome all community members where attendees are informed of the City's Equal Access Services translation services.

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

Language access complaints have not been received by the Human Services Department.

E. Action Plan

1. Identify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

HSD administration meet internally at least once or twice a year, to review existing Equal Access Ordinance processes.

Within 90 days of the submitting this report, any document(s)that haven’t been translated and listed on Part II of this report, will be translated in Chinese and Spanish

In partnership with the IT Department, the HSD phone messaging system will undergo an upgrade to include the option of selecting a number to access information in either Spanish or Chinese. This upgrade will improve the current multi-lingual recording messaging system

Attachment A Page134
HSD PCP Staffing JUNE 2024
ORGANIZATION ADDRESS_LINE_1 JOB_CLASS HIRE_DATE NEW HIREPCP_POSITIONPCP_LANG_1 75231 - Multipurpose Senior Service Program Unit150 Frank Ogawa Plaza Case Manager I 22-JUL-23 YES YES 75231 - Multipurpose Senior Service Program Unit150 Frank Ogawa Plaza Case Manager I 12-NOV-22 YES 75231 - Multipurpose Senior Service Program Unit150 Frank Ogawa Plaza Case Manager I 02-JUN-14 YES 75231 - Multipurpose Senior Service Program Unit150 Frank Ogawa Plaza Case Manager II 12-DEC-20 YES Spanish 75231 - Multipurpose Senior Service Program Unit150 Frank Ogawa Plaza Case Manager II 11-APR-16 YES Cantonese 75231 - Multipurpose Senior Service Program Unit150 Frank Ogawa Plaza Case Manager, Supervising 12-NOV-09 YES 75231 - Multipurpose Senior Service Program Unit150 Frank Ogawa Plaza Case Manager, Supervising 06-MAR-07 YES Spanish 75231 - Multipurpose Senior Service Program Unit150 Frank Ogawa Plaza Exempt Limited Duration Employee 28-MAY-13 YES Cantonese & Chinese 75231 - Multipurpose Senior Service Program Unit150 Frank Ogawa Plaza Nurse Case Manager 22-JAN-22 YES Tagalog 75231 - Multipurpose Senior Service Program Unit150 Frank Ogawa Plaza Nurse Case Manager 03-NOV-14 YES 75231 - Multipurpose Senior Service Program Unit150 Frank Ogawa Plaza Senior Services Program Assistant 09-APR-01 YES 75231 - Multipurpose Senior Service Program Unit150 Frank Ogawa Plaza Senior Services Supervisor 02-DEC-09 YES 75241 - Senior Companion Program Unit150 Frank Ogawa Plaza Office Assistant I, PT 05-AUG-23 YES NO 75241 - Senior Companion Program Unit150 Frank Ogawa Plaza Senior Services Program Assistant 14-MAY-22 YES 75241 - Senior Companion Program Unit150 Frank Ogawa Plaza Senior Services Supervisor 19-NOV-16 YES 75251 - Outreach Program Unit 150 Frank Ogawa Plaza Office Assistant I, PT 02-NOV-19 NO 75251 - Outreach Program Unit 150 Frank Ogawa Plaza Office Assistant I, PT 27-AUG-07 NO 75621 - Oakland Paratransit for the Elderly and Disabled Un150 Frank Ogawa Plaza Administrative Assistant I 08-JUL-23 YES NO 75621 - Oakland Paratransit for the Elderly and Disabled Un150 Frank Ogawa Plaza Administrative Assistant II 23-JUL-22 NO 75621 - Oakland Paratransit for the Elderly and Disabled Un150 Frank Ogawa Plaza Office Assistant I, PT 14-OCT-23 YES NO 75621 - Oakland Paratransit for the Elderly and Disabled Un150 Frank Ogawa Plaza Office Assistant I, PT 03-SEP-22 NO Vietnamese 75621 - Oakland Paratransit for the Elderly and Disabled Un150 Frank Ogawa Plaza Office Assistant I, PT 19-FEB-22 YES 75621 - Oakland Paratransit for the Elderly and Disabled Un150 Frank Ogawa Plaza Office Assistant I, PT 15-DEC-18 NO 75621 - Oakland Paratransit for the Elderly and Disabled Un150 Frank Ogawa Plaza Office Assistant I, PT 17-FEB-05 NO 75621 - Oakland Paratransit for the Elderly and Disabled Un150 Frank Ogawa Plaza Office Assistant I, PT 17-JUN-02 NO Mandarin 75621 - Oakland Paratransit for the Elderly and Disabled Un150 Frank Ogawa Plaza Senior Services Program Assistant 16-SEP-23 YES YES 75621 - Oakland Paratransit for the Elderly and Disabled Un150 Frank Ogawa Plaza Senior Services Supervisor 02-FEB-09 YES 75631 - Senior Center Unit 150 Frank Ogawa Plaza Administrative Assistant I 02-SEP-08 YES 75631 - Senior Center Unit 150 Frank Ogawa Plaza Custodian 05-OCT-07 NO 75631 - Senior Center Unit 150 Frank Ogawa Plaza Custodian 03-AUG-02 NO 75631 - Senior Center Unit 150 Frank Ogawa Plaza Custodian Supervisor 01-NOV-95 NO 75631 - Senior Center Unit 150 Frank Ogawa Plaza Custodian, PT 02-MAR-24 YES NO 75631 - Senior Center Unit 150 Frank Ogawa Plaza Custodian, PT 30-SEP-23 YES NO 75631 - Senior Center Unit 150 Frank Ogawa Plaza Custodian, PT 10-JUN-23 NO 75631 - Senior Center Unit 150 Frank Ogawa Plaza Custodian, PT 10-JUN-23 NO 75631 - Senior Center Unit 150 Frank Ogawa Plaza Custodian, PT 24-DEC-22 NO 75631 - Senior Center Unit 150 Frank Ogawa Plaza Custodian, PT 23-JUL-22 NO 75631 - Senior Center Unit 150 Frank Ogawa Plaza Custodian, PT 09-JUL-22 NO 75631 - Senior Center Unit 150 Frank Ogawa Plaza Custodian, PT 02-NOV-19 NO 75631 - Senior Center Unit 150 Frank Ogawa Plaza Custodian, PT 06-APR-19 NO 75631 - Senior Center Unit 150 Frank Ogawa Plaza Custodian, PT 07-OCT-17 NO 75631 - Senior Center Unit 150 Frank Ogawa Plaza Custodian, PT 07-OCT-17 NO Attachment A Page135
75631 - Senior Center Unit 150 Frank Ogawa Plaza Custodian, PT 22-APR-17 NO 75631 - Senior Center Unit 150 Frank Ogawa Plaza Custodian, PT 22-APR-17 NO 75631 - Senior Center Unit 150 Frank Ogawa Plaza Custodian, PT 31-MAR-14 NO 75631 - Senior Center Unit 150 Frank Ogawa Plaza Exempt Limited Duration Employee 02-SEP-23 YES NO 75631 - Senior Center Unit 150 Frank Ogawa Plaza Exempt Limited Duration Employee 13-JUL-19 NO 75631 - Senior Center Unit 150 Frank Ogawa Plaza Exempt Limited Duration Employee 01-JUN-19 NO 75631 - Senior Center Unit 150 Frank Ogawa Plaza Exempt Limited Duration Employee 22-MAY-04 NO Spanish 75631 - Senior Center Unit 150 Frank Ogawa Plaza Recreation Specialist I, PT 02-SEP-23 YES YES 75631 - Senior Center Unit 150 Frank Ogawa Plaza Recreation Specialist I, PT 24-DEC-22 YES 75631 - Senior Center Unit 150 Frank Ogawa Plaza Recreation Specialist I, PT 21-JUL-12 YES 75631 - Senior Center Unit 150 Frank Ogawa Plaza Senior Center Director 18-SEP-21 YES 75631 - Senior Center Unit 150 Frank Ogawa Plaza Senior Center Director 13-MAY-00 YES 75631 - Senior Center Unit 150 Frank Ogawa Plaza Senior Services Program Assistant 14-MAR-11 YES 75631 - Senior Center Unit 150 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 15-APR-23 YES 75631 - Senior Center Unit 150 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 08-FEB-20 YES 75651 - Senior Aide Program Unit 150 Frank Ogawa Plaza Outreach Developer 17-APR-21 YES 75651 - Senior Aide Program Unit 150 Frank Ogawa Plaza Senior Aide, PT 20-JAN-24 YES NO 75651 - Senior Aide Program Unit 150 Frank Ogawa Plaza Senior Aide, PT 09-DEC-23 YES NO 75651 - Senior Aide Program Unit 150 Frank Ogawa Plaza Senior Aide, PT 09-DEC-23 YES NO 75651 - Senior Aide Program Unit 150 Frank Ogawa Plaza Senior Aide, PT 11-NOV-23 YES NO 75651 - Senior Aide Program Unit 150 Frank Ogawa Plaza Senior Aide, PT 11-NOV-23 YES NO 75651 - Senior Aide Program Unit 150 Frank Ogawa Plaza Senior Aide, PT 11-NOV-23 YES NO 75651 - Senior Aide Program Unit 150 Frank Ogawa Plaza Senior Aide, PT 11-NOV-23 YES NO 75651 - Senior Aide Program Unit 150 Frank Ogawa Plaza Senior Aide, PT 10-DEC-22 NO 75651 - Senior Aide Program Unit 150 Frank Ogawa Plaza Senior Aide, PT 10-DEC-22 NO 75651 - Senior Aide Program Unit 150 Frank Ogawa Plaza Senior Aide, PT 12-NOV-22 NO 75651 - Senior Aide Program Unit 150 Frank Ogawa Plaza Senior Aide, PT 29-OCT-22 NO 75651 - Senior Aide Program Unit 150 Frank Ogawa Plaza Senior Aide, PT 09-JUL-22 NO 75651 - Senior Aide Program Unit 150 Frank Ogawa Plaza Senior Aide, PT 25-JUN-22 NO 75651 - Senior Aide Program Unit 150 Frank Ogawa Plaza Senior Aide, PT 16-APR-22 NO 75651 - Senior Aide Program Unit 150 Frank Ogawa Plaza Senior Aide, PT 05-FEB-22 NO 75651 - Senior Aide Program Unit 150 Frank Ogawa Plaza Senior Aide, PT 08-JAN-22 NO 75651 - Senior Aide Program Unit 150 Frank Ogawa Plaza Senior Aide, PT 24-JUL-21 NO 78111 - DHS Administration Unit 150 Frank Ogawa Plaza Assistant to the Director 27-JUL-19 NO 78111 - DHS Administration Unit 150 Frank Ogawa Plaza Director of Human Services 16-JUL-01 NO 78111 - DHS Administration Unit 150 Frank Ogawa Plaza Executive Assistant to the Director 14-JUL-18 NO 78111 - DHS Administration Unit 150 Frank Ogawa Plaza Exempt Limited Duration Employee 17-FEB-24 YES NO 78111 - DHS Administration Unit 150 Frank Ogawa Plaza Exempt Limited Duration Employee 06-JAN-24 YES NO 78111 - DHS Administration Unit 150 Frank Ogawa Plaza Exempt Limited Duration Employee 25-NOV-23 YES NO 78111 - DHS Administration Unit 150 Frank Ogawa Plaza Exempt Limited Duration Employee 08-JUL-23 YES NO 78111 - DHS Administration Unit 150 Frank Ogawa Plaza Exempt Limited Duration Employee 18-SEP-21 NO 78111 - DHS Administration Unit 250 Frank Ogawa Plaza Health & Human Services Program Planner16-NOV-19 NO 78111 - DHS Administration Unit 150 Frank Ogawa Plaza Manager, Human Services 30-MAR-24 YES NO 78111 - DHS Administration Unit 150 Frank Ogawa Plaza Office Assistant I, PT 19-AUG-23 YES NO Attachment A Page136
78111 - DHS Administration Unit 150 Frank Ogawa Plaza Office Assistant I, PT 22-JAN-22 NO 78111 - DHS Administration Unit 150 Frank Ogawa Plaza Office Assistant I, PT 15-SEP-06 NO 78111 - DHS Administration Unit 150 Frank Ogawa Plaza Payroll Personnel Clerk III 02-JAN-01 NO 78111 - DHS Administration Unit 150 Frank Ogawa Plaza Project Manager 22-JAN-22 NO 78199 - DHS Fiscal Unit 150 Frank Ogawa Plaza Accountant II 19-OCT-19 NO 78199 - DHS Fiscal Unit 150 Frank Ogawa Plaza Budget & Grants Administrator 15-OCT-01 NO Spanish 78199 - DHS Fiscal Unit 150 Frank Ogawa Plaza Manager, Agency Administrative 19-AUG-23 YES NO 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Account Clerk II 06-JAN-24 YES NO 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza City Administrator Analyst 28-NOV-20 NO 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Custodian 16-MAY-98 NO 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Childhood Center Director 27-OCT-08 YES Mandarin 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Childhood Center Director 26-MAR-07 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Childhood Center Director 18-JAN-05 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Childhood Center Director 01-MAR-04 YES Spanish 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Childhood Center Director 15-MAR-99 YES Vietnamese 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Childhood Center Director 06-MAR-98 YES Spanish 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Childhood Center Director 01-DEC-90 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Head Start Instructor 25-NOV-23 YES YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Head Start Instructor 14-MAY-22 YES Cantonese 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Head Start Instructor 06-APR-19 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Head Start Instructor 05-JAN-19 YES Trigrinya (city does not test at this time) 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Head Start Instructor 15-DEC-18 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Head Start Instructor 01-DEC-18 YES Cantonese 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Head Start Instructor 08-OCT-18 YES Cantonese 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Head Start Instructor 08-OCT-18 YES Cantonese 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Head Start Instructor 24-SEP-18 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Head Start Instructor 04-DEC-17 YES Cantonese 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Head Start Instructor 21-DEC-15 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Head Start Instructor 27-OCT-14 YES Cantonese 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Head Start Instructor 27-JAN-14 YES Spanish 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Head Start Instructor 25-MAR-13 YES Cantonese 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Head Start Instructor 26-NOV-12 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Head Start Instructor 29-AUG-12 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Head Start Instructor 24-OCT-11 YES Cantonese 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Head Start Instructor 25-JUL-11 YES Chinese - Cantonese 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Head Start Instructor 24-JAN-11 YES Chinese - Cantonese 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Head Start Instructor 13-DEC-10 YES Cantonese 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Head Start Instructor 26-JUL-10 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Head Start Instructor 03-MAY-10 YES Spanish 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Head Start Instructor 03-MAY-10 YES Spanish 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Head Start Instructor 13-MAY-09 YES Chinese-Cantonese 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Head Start Instructor 26-JAN-09 YES Spanish 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Early Head Start Instructor 04-SEP-03 YES Spanish 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Exempt Limited Duration Employee 30-MAR-24 YES YES Attachment A Page137
78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Exempt Limited Duration Employee 11-NOV-23 YES YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Exempt Limited Duration Employee 20-AUG-22 YES Chinese-Mandarin 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Exempt Limited Duration Employee 19-MAR-22 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Exempt Limited Duration Employee 28-DEC-19 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Exempt Limited Duration Employee 07-DEC-19 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Exempt Limited Duration Employee 31-JUL-17 YES Spanish 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Exempt Limited Duration Employee 28-OCT-02 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Exempt Limited Duration Employee 07-AUG-01 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Family Advocate 17-OCT-06 YES Cantonese 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Family Advocate 06-JUN-92 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Family Services Specialist 15-APR-23 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Family Services Specialist 15-APR-23 YES Spanish 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Family Services Specialist 26-NOV-22 YES Cantonese 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Family Services Specialist 30-APR-22 YES Spanish 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Family Services Specialist 16-APR-22 YES Spanish 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Family Services Specialist 05-JUL-94 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Head Start Driver Courier 02-APR-22 NO 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Head Start Driver Courier 30-MAR-91 NO 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Head Start Instructor 03-AUG-19 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Head Start Instructor 10-SEP-18 YES Cantonese 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Head Start Instructor 05-SEP-13 YES Vietnamese 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Head Start Instructor 17-DEC-07 YES Vietnamese 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Head Start Instructor 13-SEP-03 YES Spanish 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Head Start Instructor 06-MAR-03 YES Spanish 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Head Start Instructor 02-DEC-02 YES Spanish 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Head Start Instructor 19-FEB-02 YES Chinese 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Head Start Instructor 11-OCT-00 YES Spanish 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Head Start Instructor 18-SEP-00 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Head Start Instructor 18-SEP-00 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Head Start Instructor 11-OCT-99 YES Spanish 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Head Start Instructor 11-OCT-99 YES Spanish 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Head Start Instructor 14-JAN-99 YES Spanish 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Head Start Instructor 07-DEC-98 YES Spanish 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Head Start/EHS Assistant Instructor 30-SEP-23 YES YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Head Start/EHS Assistant Instructor 16-SEP-23 YES YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Head Start/EHS Associate Instructor 14-OCT-23 YES YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Head Start/EHS Associate Instructor 14-OCT-23 YES YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Head Start/EHS Associate Instructor 13-MAY-23 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Head Start/EHS Associate Instructor 21-JAN-23 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Head Start/EHS Associate Instructor 16-APR-22 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Head Start/EHS Associate Instructor 19-MAR-22 YES Cantonese 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Head Start/EHS Associate Instructor 07-AUG-21 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Head Start/EHS Associate Instructor 31-OCT-20 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Head Start/EHS Associate Instructor 26-NOV-12 YES Attachment A Page138
78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Head Start/EHS Associate Instructor, PT16-MAR-24 YES YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Head Start/EHS Associate Instructor, PT10-DEC-22 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Health & Human Services Program Planner08-JAN-22 NO 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Maintenance Mechanic 27-JUL-00 NO 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Maintenance Mechanic, PPT 27-NOV-21 NO 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Management Intern, PT 18-MAR-23 NO 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Office Assistant I, PT 22-JUL-23 YES NO 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Park Attendant, PT 17-SEP-01 NO 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Program Analyst I 24-DEC-22 NO 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Program Analyst I 19-FEB-22 NO 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Program Analyst I 23-MAR-09 NO Cantonese 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Program Analyst I, PPT 11-JUL-20 NO Spanish 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Program Analyst II, PT 29-FEB-16 NO 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Project Manager III, PT 08-FEB-20 NO 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 13-APR-24 YES NO 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 30-MAR-24 YES NO 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 02-MAR-24 YES NO 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 03-FEB-24 YES NO 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 03-FEB-24 YES NO 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 03-FEB-24 YES NO 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 03-FEB-24 YES NO 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 03-FEB-24 YES NO 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 03-FEB-24 YES NO 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 03-FEB-24 YES NO 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 14-OCT-23 YES NO 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 30-SEP-23 YES NO Spanish 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 15-OCT-22 NO 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 14-MAY-22 NO 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 08-OCT-18 NO 78232 - Head Start - Central Office Program150 Frank Ogawa Plaza Data Entry Operator 22-APR-02 NO Spanish 78232 - Head Start - Central Office Program150 Frank Ogawa Plaza Head Start Education Coordinator 15-AUG-92 YES Cantonese 78232 - Head Start - Central Office Program150 Frank Ogawa Plaza Head Start ERSEA & Data Program Coord08-MAY-17 YES 78232 - Head Start - Central Office Program150 Frank Ogawa Plaza Head Start ERSEA & Data Program Coord01-MAR-05 YES Spanish 78232 - Head Start - Central Office Program150 Frank Ogawa Plaza Head Start Family & Comm Engage Coord13-AUG-18 YES 78232 - Head Start - Central Office Program150 Frank Ogawa Plaza Head Start Program Coordinator 08-FEB-10 YES 78232 - Head Start - Central Office Program150 Frank Ogawa Plaza Office Assistant II 18-JUL-92 NO 78235 - HS Central Office Administration150 Frank Ogawa Plaza Accountant III 12-NOV-22 NO 78235 - HS Central Office Administration150 Frank Ogawa Plaza Administrative Analyst II 26-MAY-15 NO 78235 - HS Central Office Administration150 Frank Ogawa Plaza Administrative Assistant II 12-DEC-20 NO Spanish 78235 - HS Central Office Administration150 Frank Ogawa Plaza Administrative Assistant II 05-OCT-19 NO 78235 - HS Central Office Administration150 Frank Ogawa Plaza Cook Supervising 07-MAY-12 NO 78235 - HS Central Office Administration150 Frank Ogawa Plaza Early Childhood Center Director 19-OCT-19 YES 78235 - HS Central Office Administration150 Frank Ogawa Plaza Early Childhood Center Director 19-NOV-18 YES 78235 - HS Central Office Administration150 Frank Ogawa Plaza Early Childhood Center Director 03-DEC-12 YES Spanish Attachment A Page139
78235 - HS Central Office Administration150 Frank Ogawa Plaza Exempt Limited Duration Employee 10-JUN-23 NO Spanish 78235 - HS Central Office Administration150 Frank Ogawa Plaza Exempt Limited Duration Employee 05-FEB-22 NO 78235 - HS Central Office Administration150 Frank Ogawa Plaza Exempt Limited Duration Employee 13-MAY-09 NO 78235 - HS Central Office Administration150 Frank Ogawa Plaza Exempt Limited Duration Employee 11-OCT-99 NO Cantonese; Vietnamese; Chinese 78235 - HS Central Office Administration150 Frank Ogawa Plaza Food Service Worker 18-APR-11 NO 78235 - HS Central Office Administration150 Frank Ogawa Plaza Food Service Worker 25-SEP-02 NO 78235 - HS Central Office Administration150 Frank Ogawa Plaza Head Start Driver Courier 05-AUG-23 YES NO 78235 - HS Central Office Administration150 Frank Ogawa Plaza Head Start Instructor 11-DEC-21 YES 78235 - HS Central Office Administration150 Frank Ogawa Plaza Head Start School Readiness Coordinator27-OCT-14 YES 78235 - HS Central Office Administration150 Frank Ogawa Plaza Head Start Supervisor 23-JUN-08 YES Spanish 78235 - HS Central Office Administration150 Frank Ogawa Plaza Head Start Supervisor 16-AUG-04 YES 78235 - HS Central Office Administration150 Frank Ogawa Plaza Head Start Supervisor 25-AUG-03 YES Spanish 78235 - HS Central Office Administration150 Frank Ogawa Plaza Head Start/EHS Assistant Instructor 05-AUG-23 YES YES 78235 - HS Central Office Administration150 Frank Ogawa Plaza Head Start/EHS Assistant Instructor, PT23-DEC-23 YES YES 78235 - HS Central Office Administration150 Frank Ogawa Plaza Maintenance Mechanic, PT 20-OCT-97 NO 78235 - HS Central Office Administration150 Frank Ogawa Plaza Manager, Human Services 12-MAR-18 NO 78235 - HS Central Office Administration150 Frank Ogawa Plaza Office Assistant I, PT 12-NOV-22 NO 78241 - Year Round Lunch Program Unit150 Frank Ogawa Plaza Food Program Monitor, PT 25-JUN-22 NO 78241 - Year Round Lunch Program Unit150 Frank Ogawa Plaza Food Program Monitor, PT 05-FEB-22 NO 78251 - Youth Sevices 150 Frank Ogawa Plaza Administrative Assistant II 07-JUN-14 NO 78251 - Youth Sevices 150 Frank Ogawa Plaza Manager, Human Services 18-MAR-23 NO 78251 - Youth Sevices 150 Frank Ogawa Plaza Office Assistant II, PT 30-SEP-23 YES NO 78251 - Youth Sevices 150 Frank Ogawa Plaza Office Assistant II, PT 16-SEP-23 YES NO 78251 - Youth Sevices 150 Frank Ogawa Plaza Program Analyst I 12-JUL-21 NO 78251 - Youth Sevices 150 Frank Ogawa Plaza Program Analyst II 06-AUG-22 NO 78251 - Youth Sevices 150 Frank Ogawa Plaza Program Analyst II 18-FEB-08 NO 78361 - CSBG - Admin 150 Frank Ogawa Plaza Administrative Assistant II 07-AUG-21 NO 78361 - CSBG - Admin 150 Frank Ogawa Plaza Exempt Limited Duration Employee 15-SEP-15 NO 78361 - CSBG - Admin 150 Frank Ogawa Plaza Program Analyst I, PT 02-FEB-19 NO 78362 - CSBG - Programs 150 Frank Ogawa Plaza Program Analyst I 10-JUN-23 NO Tagalog - Spanish 78362 - CSBG - Programs 150 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 29-OCT-22 NO 78411 - Community Housing Services150 Frank Ogawa Plaza Accountant II 03-SEP-22 NO 78411 - Community Housing Services250 Frank Ogawa Plaza Accountant III 19-SEP-19 NO 78411 - Community Housing Services250 Frank Ogawa Plaza Administrative Analyst I 15-APR-23 NO 78411 - Community Housing Services250 Frank Ogawa Plaza Administrative Analyst I 20-JUL-15 NO 78411 - Community Housing Services250 Frank Ogawa Plaza Administrative Analyst II 16-NOV-18 NO 78411 - Community Housing Services250 Frank Ogawa Plaza Administrative Analyst II 27-JUL-15 NO 78411 - Community Housing Services150 Frank Ogawa Plaza Administrative Assistant I 14-JAN-02 NO Spanish 78411 - Community Housing Services250 Frank Ogawa Plaza Administrative Services Manager I 02-MAR-24 YES NO 78411 - Community Housing Services250 Frank Ogawa Plaza Exempt Limited Duration Employee 16-SEP-23 YES NO 78411 - Community Housing Services250 Frank Ogawa Plaza Manager, Human Services 17-OCT-20 NO 78411 - Community Housing Services250 Frank Ogawa Plaza Program Analyst II 30-MAR-24 YES NO 78411 - Community Housing Services250 Frank Ogawa Plaza Program Analyst II 16-MAR-24 YES NO 78411 - Community Housing Services250 Frank Ogawa Plaza Program Analyst II 02-APR-22 NO Attachment A Page140
78411 - Community Housing Services250 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 11-SEP-17 NO Attachment A Page141
Department Name: Information Technology Department
Fiscal Year: FY2023-2024

EQUAL ACCESS ORDINANCE

ANNUAL COMPLIANCE PLAN

I. DEPARTMENT DIRECTOR SIGNATURE PAGE

Sign the following certification that the Department Director has reviewed this Annual Compliance Plan for final approval:

I, Tony Batalla, hereby certify that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopt the goals specified in this Annual Compliance Plan. This Annual Compliance Plan for ITD was submitted on May 22nd, 2024.

______________________________ .

Director Signature

Tony Batalla
______________________________ .

Type Name

Attachment A Page142
Department Name: Information Technology Department
Fiscal Year: FY2023-2024

II. QUANTITATIVE ASSESSMENT REPORT

Department Name:

Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Tony Batalla Kathy Hicks Kathy Hicks
Title Director, Information Technology Executive Assistant Executive Assistant Address 150 Frank Ogawa Plaza, Ste 8211 150 Frank Ogawa Plaza, Ste 8211 150 Frank Ogawa Plaza,Ste8211 Phone# X6741 X7622 X7622
Email [email protected] [email protected] [email protected]

Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 75 New Hires 5
Public Contact Positions (PCP) 100% New PCP Hires 100% PCP With Spanish Language Skill % New PCP Hires with SP Skill % PCP With Chinese Language Skill % New PCP Hires with CH Skill %

Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year? x No  Yes – Please describe below Job Title Outcome
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*

*Please provide an explanation for all ‘other’ outcomes:

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) Administrative Services-Project Management, Strategic Reprographics (Print Shop, Business Cards, Etc.) Planning, Fiscal & HR Services Cybersecurity- Risk, Policy, Response Infrastructure and Operations-Helpdesk/Desktop Support, Enterprise Applications- Applications (OakApps), Oracle, GIS Public Safety (Radio),
Telecom/Network/Systems/Cloud,

Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year? x No  Yes – Please describe below

Description:

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department? x No  Yes – Please describe below.

Super PCP Unit Language Goal FTE Actual FTE
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking

Attachment A Page143
Department Name: Information Technology Department
Fiscal Year: FY2023-2024

Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

Total # of vital documents reported =

Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese?  Yes  No – Please describe below

Action Plan & Timeline:

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status

Table 6 applies to City Departments that provide services at geographically based locations outside of City Hall Plaza, such as recreation centers, senior centers, head start centers, libraries, police beat and firehouses.

Table 7. Public Notices & Resources
Language access notice displayed at reception area x Yes  No I-Speak Card/ Language List displayed at reception area x Yes  No Department staff provided with language access resources (Interpretation#, FAQ, training…etc) x Yes  No If you answered “no” to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B(1).

Table 8. OPD & OFD Report on Language Interpretation Line TH

Vendor Name:

Top 5 languages requested:

FY Total Usage Minutes
FY Total Expenditure
Table 8 applies to City Departments that use its own language interpretation line. At the present time, this only applies to OPD and OFD.

Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE %

Attachment A Page144
Department Name: ITD
Fiscal Year: FY2023-2024

III. QUALITATIVE ASSESSMENT REPORT

A. Bilingual Public Contact Positions Assessment

Department Name:ITD

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 75 0 0 0 Y 0 0 Y
Goal = PCP X % (This FY’s goal = 11% Spanish speaking PCP, 5% Chinese speaking PCP)

This report covers the fiscal year 2023-2024 and data is reported as of June 2024.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

The Information Technology Department (ITD) is an Internal Service Agency and does not provide direct services to the general public; our customers are limited to City employees. However, ITD is committed to supporting the Equal Access Ordinance by providing the necessary technological infrastructure to assist the City in reaching its Equal Access goals. During this past year, ITD worked collaboratively with various agencies and departments to help implement new systems and projects. Our Department continued its support on technological upgrades to the City all of which contributes to the City’s overall goal of reaching 100% compliance with the Equal Access Ordinance

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

As an Internal Service Agency, this is N/A.

3. Highlight positive changes, successes, and best practices.

As an Internal Service Agency, this is N/A.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

As an Internal Service Agency, this is N/A.

B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services. Please list the locations in which notices are posted.
n/a

2. Describe the percentage of vital documents translated into threshold language(s). What is the corrective action plan and timeline in getting the rest of the documents translated? Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking

Attachment A Page145
Department Name: ITD
Fiscal Year: FY2023-2024

n/a

3. Describe other materials the Department has provided in multiple languages.

n/a

C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines.

n/a

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations. n/a

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

n/a

E. Action Plan

1. Identify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

We will work with the Equal Access division if any issues should arise.

Attachment A Page146
Department Name:

Fiscal Year: FY2023-2024

EQUAL ACCESS ORDINANCE

ANNUAL COMPLIANCE PLAN

I. DEPARTMENT DIRECTOR SIGNATURE PAGE

Sign the following certification that the Department Director has reviewed this Annual Compliance Plan for final approval:

I, Kimberly Mayfield , hereby certify, that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopt the goals specified in this Annual Compliance Plan. This Annual Compliance Plan for Mayor’s Office was submitted on June 20, 2024 .

___________Kimberly Mayfield___ .

Director Signature

______Kimberly Mayfield_________ .

Type Name

Attachment A Page147
Department Name:

Fiscal Year: FY2023-2024

Attachment A Page148
Department Name: Mayor’s Office
Fiscal Year: FY2023-2024

II`. QUANTITATIVE ASSESSMENT REPORT

Department Name:_________Mayor’s Office______________________________________ Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Sheng Thao Kimberly Mayfield, EdD
Title Mayor Deputy Mayor
Address 1 Frank Ogawa Plaza, 3rd Floor 1 Frank Ogawa Plaza, 3rd Floor Phone# (510) 238-3141 (510) 238-3460
Email [email protected] [email protected]

Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 12 New Hires
Public Contact Positions (PCP) 12 100% New PCP Hires 100% PCP With Spanish Language Skill 2 17 % New PCP Hires with SP Skill % PCP With Chinese Language Skill 2 17 % New PCP Hires with CH Skill 1 %

Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year? X No  Yes – Please describe below Job Title Outcome
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*

*Please provide an explanation for all ‘other’ outcomes:

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) Mayors Administration

Table 3B. Department Organization Structure – Update
Any changes occurred in the organization structure this fiscal year? X No  Yes – Please describe below

Description:

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department? X No  Yes – Please describe below.

Super PCP Unit Language Goal FTE Actual FTE
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking

Attachment A Page149
Department Name: Mayor’s Office
Fiscal Year: FY2023-2024

Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

1. Our Budget Part I
2 Our Budget Part II

3. Our Budget Part III

4. Our Budget Part IV Yes Yes

Total # of vital documents reported = 4

Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese? X Yes  No – Please describe below

Action Plan & Timeline:

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
Office of the Mayor Front Desk (510) 238-3141 Done
Mayra Chavez (510) 238-7581 Done
Jimmy Hoang (510) 238-7340 Pending
Eden Chan (510) 238-6291 Pending
Brittany Garza (510) 238-7413 Pending

Table 6 applies to City Departments that provide services at geographically based locations outside of City Hall Plaza, such as recreation centers, senior centers, head start centers, libraries, police beat and firehouses.

Table 7. Public Notices & Resources
Language access notice displayed at reception area X Yes  No I-Speak Card/ Language List displayed at reception area X Yes  No Department staff provided with language access resources (Interpretation#, FAQ, training…etc) X Yes No If you answered “no” to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B(1).

Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE %

Attachment A Page150
Department Name: Mayor’s Office
Fiscal Year: FY2023-2024

III. QUALITATIVE ASSESSMENT REPORT

A. Bilingual Public Contact Positions Assessment

Department Name:

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 12 12 1 2 Yes 1 2 Yes
Goal = PCP X % (This FY’s goal = 11% Spanish speaking PCP, 5% Chinese speaking PCP)

This report covers fiscal year 2023-2024 and data is reported as of June 2024.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

The Mayor’s Office met the requirements of the Equal Access Ordinance. Multilingual staff are always present in the office to provide interpretation services to the greater public in Oakland. In this way, the general LES inquiries are well supported.

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

The Mayor’s Office has hired four employees who are bilingual. Two are Spanish speaking and two speak Chinese.

3. Highlight positive changes, successes, and best practices.

We have created a welcoming environment in the mayor’s office for all language speakers.

During the time of this report, we have hosted several international delegations where the members were willing to practice their English skills in conversation although an interpreter was present. We demonstrate attentive listening and make eye contact during conversation.

The deputy mayor has become a member of the Toishan Safety foot patrol in Chinatown. She walks with them monthly in Chinatown as an affirmation of Asian and African American solidarity. Several members of the patrol are Chinese language speakers.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

The mayor’s office ensures multi-dimensional accommodation for LES persons. The office not only ensures accurate translation of public information but also carefully considers the cultural sensitivity of the content. A Language Access Coordinator (LAC) is present in the office to train appropriate office personnel on how to provide interpretation services to the public. The Mayor’s Office voicemail message is recorded in Spanish and Chinese.

Additionally, the Mayor’s office coordinates with the Equal Access Office. Implementing the Equal Access Language Line ensures successful accommodation for the LES public seeking assistance in other various languages.

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking

Attachment A Page151
Department Name: Mayor’s Office
Fiscal Year: FY2023-2024

B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services. Please list the locations in which notices are posted.

Language access services information and notices are posted at the front desk's one of the most visible areas. Upon service request, the office receptionist will contact the Language Access Coordinator to provide interpretation services for the requester(s). The public can successfully notice the language access services and use the service when needed.

2. Describe the percentage of vital documents translated into threshold language(s). What is the corrective action plan and timeline in getting the rest of the documents translated? Our goal is to provide vital documents in threshold languages by the end of the 2024 calendar year.

3. Describe other materials the Department has provided in multiple languages?

Our goal is to determine what other materials need to be provided in other languages by the end of the 2024 calendar year.

C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines.

The Mayor’s Office’s mainline maintains recorded voice messages in English, Spanish, and Chinese, providing basic information about the office. All bilingual staff has a recorded message in either Spanish or Chinese on their work phone’s voicemail as well. All calls and voicemails in languages other than English have successfully been directed to one of the office personnel with the corresponding language proficiency or by a language interpreter in the Equal Access Office.

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

The Mayor’s Office actively engages with LES populations. All communication and outreach. office policies are in conformity with the Equal Access Ordinance. All types of communication Attachment A Page152
Department Name: Mayor’s Office
Fiscal Year: FY2023-2024

are conducted by trained personnel in the office to guarantee accuracy and appropriate cultural sensitivity.

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

There are no existing language-access complaints against the Mayor’s Office on file. All complaints could be submitted to the mayor’s office by email, in person, or by phone. The complaint forms are available at the front desk. If the office receives a complaint regarding language accessibility, the office will consider it seriously and resolve the issues as quickly as possible.

E. Action Plan

1. Identify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

The Mayor’s Office will keep providing necessary multilingual services to all constituents in need. The Mayor’s Office will continue to closely follow the Equal Access Ordinance and maximize the services that the office can provide to accommodate the LES public. The office will work to guarantee equal informational access for the LES communities. The Office will continue coordinating with the Equal Access Office and exercise the Equal Access Language Line. All necessary materials will be translated into threshold languages, and all translated vital information/notices will be accessible to the public through multiple channels. The office plans to develop more innovative ways to connect with LES communities through general media and social events. The Office will keep working to promote transparency about the process of requesting LES accommodations for attendees of the City Council Meetings. Lastly, the office plans to have more community engagement events with the LES communities.

Attachment A Page153
MAYOR'S OFFICE PCP STAFFING REPORT JUNE 2024
DEPARTMENT ORGANIZATION ADDRESS_LINE_1 JOB_CLASS HIRE_DATE NEW FY HIREPCP_POSITIONLANGUAGE MAYOR 01111 - Mayor - Administration Unit1 Frank Ogawa Plaza Mayor 01-JUL-14 NO YES Hmong MAYOR 01111 - Mayor - Administration Unit1 Frank Ogawa Plaza Special Assistant to the Mayor I 21-SEP-19 NO YES MAYOR 01111 - Mayor - Administration Unit1 Frank Ogawa Plaza Special Assistant to the Mayor I 03-JAN-23 YES YES Spanish MAYOR 01111 - Mayor - Administration Unit1 Frank Ogawa Plaza Special Assistant to the Mayor I 03-JAN-23 YES YES MAYOR 01111 - Mayor - Administration Unit1 Frank Ogawa Plaza Special Assistant to the Mayor III 03-JAN-23 YES YES MAYOR 01111 - Mayor - Administration Unit1 Frank Ogawa Plaza Special Assistant to the Mayor II 03-JAN-23 YES YES Chinese MAYOR 01111 - Mayor - Administration Unit1 Frank Ogawa Plaza Special Assistant to the Mayor II 07-JAN-23 YES YES MAYOR 01111 - Mayor - Administration Unit1 Frank Ogawa Plaza Special Assistant to the Mayor I 21-JAN-23 YES YES MAYOR 01111 - Mayor - Administration Unit1 Frank Ogawa Plaza Special Assistant to the Mayor III 21-JAN-23 YES YES MAYOR 01111 - Mayor - Administration Unit1 Frank Ogawa Plaza Special Assistant to the Mayor I 04-FEB-23 YES YES MAYOR 01111 - Mayor - Administration Unit1 Frank Ogawa Plaza Special Assistant to the Mayor III 18-FEB-23 YES YES MAYOR 01111 - Mayor - Administration Unit1 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 08-APR-23 YES NO Attachment A Page154
Department Name: FIRE
Fiscal Year: FY2023-2024

EQUAL ACCESS ORDINANCE

ANNUAL COMPLIANCE PLAN

I. DEPARTMENT DIRECTOR SIGNATURE PAGE

Sign the following certification that the Department Director has reviewed this Annual Compliance Plan for final approval:

I, DAMON COVINGTON, hereby certify, that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopt the goals specified in this Annual Compliance Plan. This Annual Compliance Plan for FIRE was submitted on 7/29/2024.

______________________________ .

Director Signature

DAMON COVINGTON
______________________________ .

Type Name

Attachment A Page155
Department Name: FIRE
Fiscal Year: FY2023-2024

II. QUANTITATIVE ASSESSMENT REPORT

Department Name:

Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Damon Covington Michael Hunt Sonia Lara
Title Fire Chief Assistant to the Director Fire Personnel Officer Address 150 FHOP, Ste. 3354 150 FHOP, Ste. 3354 150 FHOP, Ste. 3354 Phone# 510-238-4052 510-238-6353 510-238-7803
Email [email protected] [email protected] [email protected]

Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 596 New Hires 58
Public Contact Positions (PCP) 475 100% New PCP Hires 13 100% PCP With Spanish Language Skill 21

4.42 % New PCP Hires with SP Skill 0 0%
PCP With Chinese Language Skill 2

0.42 % New PCP Hires with CH Skill 0 0%

Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year?  No  Yes – Please describe below Job Title Outcome
Fire Communications Dispatcher Hired-SP Hired-CH In Progress/Other* MACRO Emergency Medica Technician (EMT) Hired-SP Hired-CH In Progress/Other* MACRO Community Intervention Specialist (CIS) Hired-SP Hired-CH In Progress/Other* MACRO Public Information Officer (PIO) Hired-SP Hired-CH In Progress/Other*

*Please provide an explanation for all ‘other’ outcomes:

The Oakland Fire Department (OFD) applied for and received authorization from the City Administrator to waive the Equal Access to Services Ordinance (EAO) requirement to hire bilingual candidates.

OFD hired four (4) Fire Communications Dispatchers, fourteen (14) MACRO CIS and six (6) MACRO EMT. The MACRO PIO position is still vacant.

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) Office of the Fire Chief Emergency Management Services Division Field Operations Division Medical Services Division
Support Services Division
Fire Prevention Bureau
Fiscal and Administrative Services Division

Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year?  No  Yes – Please describe below

Description:

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department?  No  Yes – Please describe below.

Language Goal FTE Actual FTE
20 FTE Fire Communication Dispatchers SP= 3.2 CH = 2 SP= 2 CH = 0 5 FTE Fire Communication Supervisors SP= 1.55 CH = 1.25 SP= 1 CH = 0 SP= CH = SP= CH =
Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking

Attachment A Page156
Department Name: FIRE
Fiscal Year: FY2023-2024

Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

SEE ATTACHMENT 1

Total # of vital documents reported =

Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese?  Yes  No – Please describe below

Action Plan & Timeline:

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
Fire Administration 510-238-3856 Completed
Fire Prevention Bureau – Reception 510-238-3851 Completed Fire Prevention Bureau - Arson 510-238-4031 Completed
Fire Prevention Bureau - Vegetation Management 510-238-7388 Completed Office of Emergency Services – CORE 510-238-6351 Completed Office of Emergency Services 510-238-3938 Completed

Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE % Station 1 1603 M. L. King Jr. Way 94612 839-5140 26 1 .03 0 0 Station 2 47 Clay Street 94607 238-6957 12 2 16 1 8
Station 3 1445 14th Street 94607 444-6042 26 4 15 0 0
Station 4 1235 International Blvd 94606 500-3995 26 5 19 2 10 Station 5 934 34th Street 94608 654-6122 11 0 0 0 0
Station 6 7080 Colton Blvd 94611 735-9052 10 0 0 0 0
Station 7 1006 Amito Avenue 94605 649-7925 10 0 0 0 0
Station 8 463 51st Street 94609 547-8878 26 2 7 0 0
Station 12 822 Alice Street 94610 601-7170 11 1 9 0 0
Station 13 1225 Derby Avenue 94601 533-8480 12 3 25 0 0 Station 15 455 27th Street 94612 451-4789 29 1 3 0 0
Station 16 3600 13th Avenue 94610 531-0785 12 3 25 0 0 Station 17 3344 High Street 94619 532-5173 12 3 25 0 0 Station 18 5008 Bancroft Avenue 94601 479-7598 24 4 16 0 0 Station 19 5776 Miles Avenue 94618 658-2756 12 0 0 0 0 Station 20 1401 98th Avenue 94603 569-2568 24 3 12 1 8 Station 21 13150 Skyline Boulevard 94619 635-7390 11 2 18 0 0 Station 22 751 Air Cargo Way 94621 635-8629 11 1 9 0 0
Station 23 7100 Foothill Blvd 94605 382-0763 12 0 0 0 0 Station 24 5900 Shepherd Canyon
Road 94611 482-8133 11 1 9 0 0
Station 25 2795 Butters Drive 94602 531-1927 11 1 9 0 0 Attachment A Page157
Department Name: FIRE
Fiscal Year: FY2023-2024

Table 6 applies to City Departments that provide services at geographically based locations outside of City Hall Plaza, such as recreation centers, senior centers, head start centers, libraries, police beat and firehouses.

Table 7. Public Notices & Resources
Language access notice displayed at reception area  Yes  No I-Speak Card/ Language List displayed at reception area  Yes  No Department staff provided with language access resources (Interpretation#, FAQ, training…etc)  Yes  No If you answered “no” to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B(1).

Table 8. OPD & OFD Report on Language Interpretation Line TH

Vendor Names: Cyracom Voiance
Top 5 languages requested: Spanish, Cantonese, Vietnamese, Mandarin, Arabic FY Total Usage Minutes: 4644
FY Total Expenditure: $3157.92
Table 8 applies to City Departments that use its own language interpretation line. At the present time, this only applies to OPD and OFD.

Station 26 2611 98th Avenue 94603 553-9118 12 1 8 0 2
Station 27 8501 Pardee Drive 94621 635-6792 10 0 0 1 10 Station 28 4615 Grass Valley Road 94621 569-3445 11 0 0 1 9 Station 29 1016 66th Avenue 94621 562-2852 12 1 8 0 0
Route
Dispatch Center 1603 M. L. King Jr. Way 94612 238-4038 26 6 23 1 3 TOTAL 410 45 9 7 1
Attachment A Page158
Attachment A Page159
Department Name: Fire Department
Fiscal Year: FY2023-2024

III. QUALITATIVE ASSESSMENT REPORT

A. Bilingual Public Contact Positions Assessment

Department Name:

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 596 476 11% 21 No 5% 2 No
Goal = PCP X % (This FY’s goal = 11% Spanish speaking PCP, 5% Chinese speaking PCP)

This report covers fiscal year 2023-2024 and data is reported as of June 2024.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

The Fire Department continues to provide a robust level of emergency response services to residents in every area of the city daily. In 2023, alone, the department responded to over 70,000 calls.

In Fiscal Year (FY) 2023-24, the Oakland Fire Department (OFD) had a total of 596 authorized Full Time Equivalent (FTE) positions. As of June 1, 2024, of the filled positions, 476 positions were Public Contact Positions (PCP).

The Equal Access Ordinance (EAO) goal for OFD Bilingual PCP (BPCP) for Spanish speaking was 4% or 52 positions; and for Chinese speaking was 5% or 24 positions. OFD had a total of 21 Spanish speaking and 2 Chinese speaking employees in BPCP during the fiscal year. OFD has fallen below the stated goal for Spanish public contact positions and is also falling short in Chinese speaking personnel. OFD provides bilingual language access to services through both PCP and non-PCP positions. While our speaking certified PCP staff numbers have declined, OFD has nearly seventy city-certified and self-identified employees who speak the threshold languages: Nearly 60 speak Spanish and over 10 speak Chinese. Additionally, OFD bilingual employees speak Cambodian, Farsi, German, Italian, Korean, Laotian, Russian, Sign Language, Tagalog, and Vietnamese.

Efforts made in 2023-24 to maintain and further achieve compliance with the EAO included: (1) placing Equal Access brochures at public counters; (2) utilizing over-the-phone interpretation services; (3) making bilingual language notation in Telestaff, the department’s public safety staffing software; (4) publishing a list of BPCP and non-PCP staff who speak the threshold languages; (5) utilizing non- PCP staff that can translate and/or interpret languages other than English; (6) referring service needs to the Equal Access Unit when OFD did not have the capability to serve; (7) including in our outreach efforts advertising in Spanish and Chinese media; (8) continuing outreach and recruitment at job fairs indicating desire for bilingual candidates.

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

The department aims to recruit, hire and train new and lateral bilingual members in the sworn ranks, as well as in its regular hiring processes for each division for both sworn and civilian staff.

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking

Attachment A Page160
Department Name: Fire Department
Fiscal Year: FY2023-2024

The department uses social media, community events and earned and paid media to promote job opportunities within the department to English and non-English speaking outlets.

3. Highlight positive changes, successes, and best practices.

The department has enlisted the support of our “diversity, equity and belonging” organizations (previously known simply as our “affinity groups”) to help promotion job opportunities within OFD. We use multilingual posts on social media and promote opportunities thru non-English language media.

The department now has solid membership, and social media & community engagement presence within the following affinity groups:
• Los Bomberos – Oakland Latino Firefighters Association • TOWN Fire – the Oakland Woman and non-binary Firefighters (an entity started in 2021 to address historic and systemic issues facing women and non-binary people in the Oakland Fire Department).
• OBFFA - Oakland Black Firefighters Association

The Department is also seeking to build more bridges into the Asian and South Asian communities in hope of building its connection to those growing populations.

The Emergency Management Division’s CERT program is now offering CERT cohort opportunities for high school age students in both Fruitvale, West Oakland and Chinatown which aims to expand the reach of the program to a larger number of non-English speaking families.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

Most OFD divisions have staff who speak multiple languages, and our front-line responders also have the option to utilize equal access dispatching services to ensure accessibility in emergency response.

B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services. Please list the locations in which notices are posted.
• Fire Administration, 150 Frank H. Ogawa Plaza Oakland, CA 94612 – buildings opened in hybrid schedule due to COVID-19
• Fire Prevention Bureau, 250 Frank H. Ogawa Plaza Oakland, CA 94612 The translated documents for the 9-1-1 Registry are posted on the City website under the Oakland Fire Department and at the Emergency Management Services Division.

2. Describe the percentage of vital documents translated into threshold language(s). What is the corrective action plan and timeline in getting the rest of the documents translated? The Oakland Fire Department translates 100% of the vital documents into the threshold languages.

The total number of documents is over 40.

Attachment A Page161
Department Name: Fire Department
Fiscal Year: FY2023-2024

3. Describe other materials the Department has provided in multiple languages? The OFD CERT/CORE Emergency Management Division program materials have been created for distribution to English, Spanish and Chinese language communities.

C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines.

FD is 100% EAO compliant on all six (6) public phone lines (see Part II, Table 5).

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

Our front line first responders and MACRO personnel make every effort to community with LES populations in their preferred language to ensure that the most accurate information is being shared during an incident or 911 call. This is done directly thru the personnel on scene or by using the equal access translation line.

We also utilize an array of non-English speaking employees to promote employment opportunities and upcoming events in the community.

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

The total number of language access complaints received last year is unknown.

E. Action Plan

1. Identify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

OFD will continue utilize bilingual staff and over-the-phone interpretation services to ensure all residents have equal access to services. OFD will continue posting recruitment ads in local newspapers that specifically announce we bilingual applicants are highly desired.

As far as key initiatives, OFD is committed to taking the following actions:
• Expand awareness about the Oakland Fire Explorer program which provides middle and high school age students access to information and education related to the fire service. The goal is to have more multilingual instructors so that Oakland families know that services as well as employment opportunities are available to them, no matter their preferred language. • Expand the reach of the CERT program and coordinate with trusted nonprofit and community- based service providers to ensure emergency management materials are reaching hard to reach populations and those historically overlooked due to language capacity. • Review content on the website to see what language should be translated to follow the ordinance.
• Identify any pre-recorded message content that could be used strategically to disseminate messages to broad audiences in multiple languages.

Attachment A Page162
Department Name: Fire Department
Fiscal Year: FY2023-2024

Attachment A Page163
OFD PCP STAFFING REPORT JUNE 30 2024
ORGANIZATION ADDRESS_LINE_1 JOB_CLASS HIRE_DATE NEW HIREPCP_POSITIONPCP LANG 20110 - Fire Chief Unit 150 Frank H Ogawa Plaza Assistant to the Director 02-MAR-15 NO 20110 - Fire Chief Unit 150 Frank Ogawa Plaza Captain of Fire Department 28-FEB-05 NO 20110 - Fire Chief Unit 150 Frank H Ogawa Plaza Chief of Fire 19-MAR-01 NO 20110 - Fire Chief Unit 150 Frank H Ogawa Plaza Executive Assistant to the Director 25-JAN-21 NO 20241 - Fire Communications Unit 1603 Martin Luther King Jr Way Fire Communications Manager 05-FEB-22 YES 20241 - Fire Communications Unit 1603 Martin Luther King Jr Way Fire Communications Supervisor 03-DEC-16 YES 20241 - Fire Communications Unit 1603 Martin Luther King Jr Way Fire Communications Supervisor 06-JUN-16 YES 20241 - Fire Communications Unit 1603 Martin Luther King Jr Way Fire Communications Supervisor 26-NOV-12 YES 20241 - Fire Communications Unit 1603 Martin Luther King Jr Way Fire Communications Supervisor 07-JAN-08 YES 20241 - Fire Communications Unit 1603 Martin Luther King Jr Way Fire Communications Supervisor 17-JUL-06 YES 20251 - Communications Emergency Dispatch Unit1603 Martin Luther King Jr Way Fire Communications Dispatcher 30-MAY-23 YES 20251 - Communications Emergency Dispatch Unit1603 Martin Luther King Jr Way Fire Communications Dispatcher 20-AUG-22 YES 20251 - Communications Emergency Dispatch Unit1603 Martin Luther King Jr Way Fire Communications Dispatcher 30-APR-22 YES 20251 - Communications Emergency Dispatch Unit1603 Martin Luther King Jr Way Fire Communications Dispatcher 16-APR-22 YES 20251 - Communications Emergency Dispatch Unit1603 Martin Luther King Jr Way Fire Communications Dispatcher 20-SEP-21 YES 20251 - Communications Emergency Dispatch Unit1603 Martin Luther King Jr Way Fire Communications Dispatcher 02-MAY-20 YES 20251 - Communications Emergency Dispatch Unit1603 Martin Luther King Jr Way Fire Communications Dispatcher 18-APR-20 YES 20251 - Communications Emergency Dispatch Unit1603 Martin Luther King Jr Way Fire Communications Dispatcher 21-SEP-19 YES 20251 - Communications Emergency Dispatch Unit1603 Martin Luther King Jr Way Fire Communications Dispatcher 06-APR-19 YES 20251 - Communications Emergency Dispatch Unit1603 Martin Luther King Jr Way Fire Communications Dispatcher 26-MAR-18 YES 20251 - Communications Emergency Dispatch Unit1603 Martin Luther King Jr Way Fire Communications Dispatcher 07-JAN-08 YES 20251 - Communications Emergency Dispatch Unit1603 Martin Luther King Jr Way Fire Communications Dispatcher 09-OCT-06 YES 20251 - Communications Emergency Dispatch Unit1603 Martin Luther King Jr Way Fire Communications Dispatcher 17-JUL-06 YES 20251 - Communications Emergency Dispatch Unit1603 Martin Luther King Jr Way Fire Communications Dispatcher 08-APR-06 YES Spanish 20251 - Communications Emergency Dispatch Unit1603 Martin Luther King Jr Way Fire Communications Dispatcher 05-NOV-05 YES 20251 - Communications Emergency Dispatch Unit1603 Martin Luther King Jr Way Fire Communications Dispatcher 14-JAN-02 YES Spanish 20251 - Communications Emergency Dispatch Unit1603 Martin Luther King Jr Way Fire Communications Dispatcher 16-JUL-01 YES 20311 - Fire Marshals Office Unit 1 Frank Ogawa Plaza Administrative Analyst II 01-DEC-87 NO 20311 - Fire Marshals Office Unit 1 Frank Ogawa Plaza Administrative Assistant II 11-JUN-22 NO 20311 - Fire Marshals Office Unit 1 Frank Ogawa Plaza Exempt Limited Duration Employee 17-FEB-24 YES NO 20311 - Fire Marshals Office Unit 1 Frank Ogawa Plaza Fire Inspection Supervisor 09-JUL-12 NO 20311 - Fire Marshals Office Unit 1 Frank Ogawa Plaza Fire Marshal (Sworn) 23-FEB-04 NO 20311 - Fire Marshals Office Unit 1 Frank Ogawa Plaza Office Assistant II 20-JAN-24 YES NO 20311 - Fire Marshals Office Unit 1 Frank Ogawa Plaza Office Assistant II 05-FEB-22 YES 20331 - Inspectional Services Unit 1 Frank Ogawa Plaza Administrative Assistant I 02-MAR-24 YES NO 20331 - Inspectional Services Unit 1 Frank Ogawa Plaza Business Analyst II 23-AUG-21 NO 20331 - Inspectional Services Unit 1 Frank Ogawa Plaza Fire Inspection Supervisor 20-JUL-15 NO 20331 - Inspectional Services Unit 1 Frank Ogawa Plaza Fire Inspection Supervisor 24-JAN-98 NO 20331 - Inspectional Services Unit 1 Frank Ogawa Plaza Fire Inspector (Civilian) 16-APR-22 YES 20331 - Inspectional Services Unit PWA FISCAL Fire Inspector (Civilian) 16-APR-22 YES 20331 - Inspectional Services Unit 1 Frank Ogawa Plaza Fire Inspector (Civilian) 16-APR-22 YES Spanish 20331 - Inspectional Services Unit 1 Frank Ogawa Plaza Fire Inspector (Civilian) 17-DEC-18 YES 20331 - Inspectional Services Unit 1 Frank Ogawa Plaza Fire Inspector (Civilian) 16-JAN-18 YES 20331 - Inspectional Services Unit 1 Frank Ogawa Plaza Fire Inspector (Civilian) 17-NOV-17 YES Spanish 20331 - Inspectional Services Unit 1 Frank Ogawa Plaza Fire Inspector (Civilian) 12-AUG-17 YES 20331 - Inspectional Services Unit 1 Frank Ogawa Plaza Fire Inspector (Civilian) 24-NOV-14 YES Chinese-Cantonese 20331 - Inspectional Services Unit 1 Frank Ogawa Plaza Fire Inspector (Civilian) 01-MAY-10 YES 20331 - Inspectional Services Unit 1 Frank Ogawa Plaza Fire Inspector (Civilian) 16-JUN-06 YES 20331 - Inspectional Services Unit 1 Frank Ogawa Plaza Fire Inspector (Civilian) 25-APR-05 YES Attachment A Page164
20331 - Inspectional Services Unit 1 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 28-MAY-22 NO 20341 - Arson Investigation Unit PWA FISCAL Fire Investigator 12-SEP-05 YES 20341 - Arson Investigation Unit PWA FISCAL Fire Investigator 02-OCT-00 YES 20341 - Arson Investigation Unit PWA FISCAL Fire Investigator 17-NOV-97 YES 20351 - Engineering Unit 1 Frank Ogawa Plaza Engineer, Assistant I (Office) 04-OCT-21 NO 20351 - Engineering Unit 1 Frank Ogawa Plaza Exempt Limited Duration Employee 05-MAR-22 NO 20351 - Engineering Unit PWA FISCAL Fire Protection Engineer 14-OCT-91 NO 20351 - Engineering Unit 1 Frank Ogawa Plaza Program Analyst III 02-APR-12 NO 20371 - Vegetation Management Unit 1 Frank Ogawa Plaza Fire Inspection Supervisor 09-MAY-16 NO 20371 - Vegetation Management Unit 1 Frank Ogawa Plaza Fire Inspector (Civilian) 16-APR-22 YES 20371 - Vegetation Management Unit 1 Frank Ogawa Plaza Fire Inspector (Civilian) 16-APR-22 YES 20371 - Vegetation Management Unit 1 Frank Ogawa Plaza Fire Inspector (Civilian) 31-JUL-17 YES Spanish 20371 - Vegetation Management Unit 1 Frank Ogawa Plaza Fire Inspector (Civilian) 21-DEC-14 YES 20371 - Vegetation Management Unit 1 Frank Ogawa Plaza Fire Inspector (Civilian) 03-NOV-09 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Administrative Assistant II 09-OCT-17 NO 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Assistant Chief of Fire Department 30-NOV-98 NO 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Assistant Chief of Fire Department 17-NOV-97 NO 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Battalion Chief 10-SEP-07 NO 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Battalion Chief 12-SEP-05 NO 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Battalion Chief 28-OCT-02 NO 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Battalion Chief 08-JUL-02 NO 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Battalion Chief 14-JAN-02 NO 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Battalion Chief 14-JAN-02 NO 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Battalion Chief 19-MAR-01 NO 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Battalion Chief 29-JUN-00 NO 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Battalion Chief 17-NOV-97 NO Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 13-MAY-13 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 13-MAY-13 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 14-JUN-10 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 14-JUN-10 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 10-SEP-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 10-SEP-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 05-FEB-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 23-OCT-06 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 12-SEP-05 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 27-SEP-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 27-SEP-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 23-FEB-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 23-FEB-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 28-OCT-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 08-JUL-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 08-JUL-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 08-JUL-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 08-JUL-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 14-JAN-02 YES Attachment A Page165
20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 02-OCT-00 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 02-OCT-00 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 02-OCT-00 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 30-NOV-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 30-NOV-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 26-JAN-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 26-JAN-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 17-NOV-97 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 17-NOV-97 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 17-NOV-97 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 16-DEC-91 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 14-MAY-90 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Deputy Chief of Fire Department 20-SEP-99 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 22-JAN-18 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 28-DEC-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 20-JUL-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 13-OCT-14 YES Vietnamese 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 13-OCT-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 13-OCT-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 13-OCT-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 13-OCT-14 YES Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 24-MAR-14 YES Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 19-AUG-13 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 09-JUL-12 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 14-JUN-10 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 10-SEP-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 10-SEP-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 10-SEP-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 10-SEP-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 10-SEP-07 YES Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 05-FEB-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 23-OCT-06 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 14-FEB-06 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 12-SEP-05 YES Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 12-SEP-05 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 12-SEP-05 YES Attachment A Page166
20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 11-APR-05 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 27-SEP-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 27-SEP-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 27-SEP-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 27-SEP-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 23-FEB-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 23-FEB-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 17-MAR-03 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 28-OCT-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 28-OCT-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 28-OCT-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 08-JUL-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 08-JUL-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 19-MAR-01 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 29-JUN-00 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 30-NOV-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 30-NOV-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 30-NOV-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 30-NOV-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 17-NOV-97 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 21-OCT-96 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 02-APR-90 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 30-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-19 YES Attachment A Page167
20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-19 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-19 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-19 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-19 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-19 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-19 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-19 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-19 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-19 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-19 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-19 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-19 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 22-JAN-18 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 22-JAN-18 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 25-APR-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 28-DEC-15 YES Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 28-DEC-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 28-DEC-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 28-DEC-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 27-JUL-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-JUL-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-JUL-15 YES Attachment A Page168
20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-JUL-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-JUL-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-JUL-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 13-OCT-14 YES Chinese-Cantonese 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 13-OCT-14 YES Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 13-OCT-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 13-OCT-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 13-OCT-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 13-OCT-14 YES Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 13-OCT-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 13-OCT-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 13-OCT-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 27-JUN-11 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 29-NOV-10 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 29-NOV-10 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 14-JUN-10 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 10-SEP-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 10-SEP-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 10-SEP-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 10-SEP-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 10-SEP-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 10-SEP-07 YES Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 05-FEB-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 12-SEP-05 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 12-SEP-05 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 12-SEP-05 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-NOV-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 27-SEP-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 27-SEP-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 23-FEB-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 23-FEB-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 23-FEB-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 23-FEB-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 28-OCT-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 28-OCT-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-02 YES Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-SEP-99 YES Attachment A Page169
20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-SEP-99 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 30-NOV-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 30-NOV-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 30-NOV-98 YES Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 30-NOV-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 30-NOV-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 30-NOV-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 17-NOV-97 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 17-NOV-97 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 01-APR-96 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 16-DEC-91 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 26-FEB-22 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 26-FEB-22 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 26-FEB-22 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 26-FEB-22 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 26-FEB-22 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 26-FEB-22 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 26-FEB-22 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 26-FEB-22 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 26-FEB-22 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 26-FEB-22 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 26-FEB-22 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 19-APR-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 19-APR-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 19-APR-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 19-APR-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 19-APR-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 19-APR-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 19-APR-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 19-APR-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 19-APR-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 19-APR-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 19-APR-21 YES Attachment A Page170
20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 19-APR-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 31-OCT-20 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 31-OCT-20 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 08-JUL-19 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 08-JUL-19 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 08-JUL-19 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 08-JUL-19 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 28-DEC-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 28-DEC-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 28-DEC-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 20-JUL-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 20-JUL-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 20-JUL-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 20-JUL-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 20-JUL-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 20-JUL-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 13-OCT-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 13-OCT-14 YES Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 09-JUL-12 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 09-JUL-12 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 09-JUL-12 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 29-NOV-10 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 23-OCT-06 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 27-SEP-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 27-SEP-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 23-FEB-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 28-OCT-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 28-OCT-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 28-OCT-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 28-OCT-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 28-OCT-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 08-JUL-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 02-OCT-00 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 02-OCT-00 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 20-SEP-99 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 30-NOV-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 26-JAN-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 06-JUN-16 YES Attachment A Page171
20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 28-DEC-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 20-JUL-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 13-OCT-14 YES Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 13-OCT-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 13-MAY-13 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 13-MAY-13 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 13-MAY-13 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 13-MAY-13 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 09-JUL-12 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 09-JUL-12 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 09-JUL-12 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 09-JUL-12 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 09-JUL-12 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 14-JUN-10 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 10-SEP-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 10-SEP-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 10-SEP-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 05-FEB-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 05-FEB-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 05-FEB-07 YES Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 23-OCT-06 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 12-SEP-05 YES Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 27-SEP-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 23-FEB-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 23-FEB-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 23-FEB-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 28-OCT-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 28-OCT-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 28-OCT-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 14-JAN-02 YES Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 19-MAR-01 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 02-OCT-00 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 02-OCT-00 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 30-NOV-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 30-NOV-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 30-NOV-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 26-JAN-98 YES Attachment A Page172
20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 26-JAN-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 26-JAN-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 17-NOV-97 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 01-JUN-96 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 16-DEC-91 YES 20511 - Budget and Planning Administration150 Frank H Ogawa Plaza Accountant II 30-NOV-19 NO 20511 - Budget and Planning Administration150 Frank H Ogawa Plaza Accountant II 02-FEB-01 NO 20511 - Budget and Planning Administration150 Frank H Ogawa Plaza Administrative Assistant II 17-OCT-20 NO Chinese-Cantonese 20541 - Payroll Unit 150 Frank H Ogawa Plaza Office Manager 02-APR-01 NO 20551 - Time and Attendance Unit 150 Frank H Ogawa Plaza Payroll Personnel Clerk III 24-JUL-23 YES NO 20631 - In-Service Training Unit 250 Victory Court Battalion Chief 29-JUN-00 NO 20631 - In-Service Training Unit 250 Victory Court Battalion Chief 01-APR-96 NO 20631 - In-Service Training Unit 250 Victory Court Captain of Fire Department 23-FEB-04 NO Spanish 20631 - In-Service Training Unit 250 Victory Court Captain of Fire Department 08-JUL-02 NO 20631 - In-Service Training Unit 250 Victory Court Engineer of Fire Department 05-FEB-07 NO 20631 - In-Service Training Unit 250 Victory Court Engineer of Fire Department 08-JUL-02 NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter 06-JUN-16 NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter 27-SEP-04 NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Paramedic 26-FEB-22 NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Paramedic 06-JUN-16 NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Paramedic Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Paramedic Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Paramedic Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Paramedic Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Paramedic Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Paramedic Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Paramedic Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Trainee 16-MAR-24 YES NO Attachment A Page173
20631 - In-Service Training Unit 250 Victory Court Fire Fighter Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Fire Fighter Trainee 16-MAR-24 YES NO 20631 - In-Service Training Unit 250 Victory Court Lieutenant of Fire Department 28-DEC-15 NO 20631 - In-Service Training Unit 250 Victory Court Lieutenant of Fire Department 05-FEB-07 NO 20711 - Emergency Services Program Unit 250 Victory Court Administrative Assistant II 08-OCT-18 NO 20711 - Emergency Services Program Unit 250 Victory Court Emergency Planning Coordinator 07-OCT-17 YES 20711 - Emergency Services Program Unit 250 Victory Court Emergency Planning Coordinator, Sr 19-FEB-22 YES 20711 - Emergency Services Program Unit 250 Victory Court Emergency Services Manager, Assistant 10-FEB-20 YES 20711 - Emergency Services Program Unit 250 Victory Court Exempt Limited Duration Employee 06-JAN-24 YES NO 20711 - Emergency Services Program Unit 250 Victory Court Exempt Limited Duration Employee 06-JAN-24 YES NO 20711 - Emergency Services Program Unit 250 Victory Court Manager, Emergency Services 08-FEB-20 YES 20811 - Human Resources 150 Frank H Ogawa Plaza Administrative Analyst I 08-OCT-18 NO 20811 - Human Resources 150 Frank Ogawa Plaza Fire Department Personnel Officer 12-AUG-02 NO 20811 - Human Resources 150 Frank Ogawa Plaza Fire Personnel Operations Specialist 12-APR-10 NO Chinese-Mandarin 20811 - Human Resources 150 Frank Ogawa Plaza Office Assistant II 24-AUG-09 NO 20813 - Fire Boat 150 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 12-AUG-19 NO 20814 - Airport 150 Frank H Ogawa Plaza Captain of Fire Department 05-FEB-07 YES 20814 - Airport 150 Frank H Ogawa Plaza Captain of Fire Department 28-APR-03 YES 20814 - Airport 150 Frank H Ogawa Plaza Captain of Fire Department 08-JUL-02 YES 20814 - Airport 150 Frank H Ogawa Plaza Captain of Fire Department 17-NOV-97 YES 20814 - Airport 150 Frank H Ogawa Plaza Fire Fighter 20-MAR-23 YES 20814 - Airport 150 Frank H Ogawa Plaza Fire Fighter 20-MAR-23 YES 20814 - Airport 150 Frank H Ogawa Plaza Fire Fighter 20-MAR-23 YES 20814 - Airport 150 Frank H Ogawa Plaza Fire Fighter 20-MAR-23 YES 20814 - Airport 150 Frank Ogawa Plaza Fire Fighter 20-MAR-23 YES 20814 - Airport 150 Frank Ogawa Plaza Fire Fighter 20-MAR-23 YES 20814 - Airport 150 Frank Ogawa Plaza Fire Fighter 20-MAR-23 YES 20814 - Airport 150 Frank Ogawa Plaza Fire Fighter 27-SEP-04 YES 20814 - Airport 150 Frank Ogawa Plaza Fire Fighter 27-SEP-04 YES 20814 - Airport 150 Frank H Ogawa Plaza Fire Fighter 27-SEP-04 YES 20814 - Airport 150 Frank H Ogawa Plaza Fire Fighter 27-SEP-04 YES 20814 - Airport 150 Frank Ogawa Plaza Fire Fighter 08-JUL-02 YES 20814 - Airport 150 Frank H Ogawa Plaza Fire Fighter 08-JUL-02 YES 20814 - Airport 150 Frank H Ogawa Plaza Fire Fighter 30-NOV-98 YES 20814 - Airport 150 Frank Ogawa Plaza Fire Fighter 14-MAY-90 YES 20815 - U.S.A.R 150 Frank Ogawa Plaza Battalion Chief 19-MAR-01 NO 20815 - U.S.A.R 150 Frank Ogawa Plaza Student Trainee, PT 25-NOV-23 YES NO 20815 - U.S.A.R 150 Frank Ogawa Plaza Student Trainee, PT 15-OCT-22 NO 20815 - U.S.A.R 150 Frank Ogawa Plaza Student Trainee, PT 11-JUN-22 NO 20815 - U.S.A.R 150 Frank Ogawa Plaza Student Trainee, PT 11-JUN-22 NO 20815 - U.S.A.R 150 Frank Ogawa Plaza Student Trainee, PT 01-JUN-21 NO 20815 - U.S.A.R 150 Frank Ogawa Plaza US&R Warehouse & Logistics Specialist 31-DEC-18 NO 20816 - Fire - Support & Services Unit 250 Victory Court Administrative Assistant I 02-APR-22 NO 20816 - Fire - Support & Services Unit 150 Frank Ogawa Plaza Captain of Fire Department 17-NOV-97 NO 20816 - Fire - Support & Services Unit 150 Frank Ogawa Plaza Deputy Chief of Fire Department 17-NOV-97 NO 20816 - Fire - Support & Services Unit 250 Victory Court Fire Equipment Technician 02-MAR-24 YES NO 20816 - Fire - Support & Services Unit 150 Frank Ogawa Plaza Fire Equipment Technician 03-SEP-96 NO Spanish 20912 - Measure N - Paramedic 250 Victory Court Administrative Assistant II 03-OCT-20 NO 20912 - Measure N - Paramedic 150 Frank Ogawa Plaza Emergency Medical Services Coordinator 18-JAN-16 YES Attachment A Page174
20912 - Measure N - Paramedic 150 Frank Ogawa Plaza Emergency Medical Services Coordinator 18-JAN-16 YES 20912 - Measure N - Paramedic 150 Frank Ogawa Plaza Emergency Medical Srvcs Instructor, PT 16-SEP-23 YES YES 20912 - Measure N - Paramedic 150 Frank Ogawa Plaza Emergency Medical Srvcs Instructor, PT 16-SEP-23 YES YES 20912 - Measure N - Paramedic 250 Victory Court Fire Division Manager 08-AUG-20 YES 20914 - MACRO 150 Frank H Ogawa Plaza Community Intervention Specialist MACRO 27-APR-24 YES YES 20914 - MACRO 150 Frank H Ogawa Plaza Community Intervention Specialist MACRO 27-APR-24 YES YES 20914 - MACRO 150 Frank H Ogawa Plaza Community Intervention Specialist MACRO 27-APR-24 YES YES 20914 - MACRO 150 Frank H Ogawa Plaza Community Intervention Specialist MACRO 11-JUN-22 YES 20914 - MACRO 150 Frank H Ogawa Plaza Community Intervention Specialist MACRO 11-JUN-22 YES 20914 - MACRO 150 Frank H Ogawa Plaza Community Intervention Specialist MACRO 18-APR-22 YES 20914 - MACRO 150 Frank H Ogawa Plaza Community Intervention Specialist MACRO 16-APR-22 YES 20914 - MACRO 150 Frank H Ogawa Plaza Community Intervention Specialist MACRO 21-MAR-22 YES 20914 - MACRO 150 Frank H Ogawa Plaza Community Intervention Specialist MACRO 21-MAR-22 YES 20914 - MACRO 150 Frank H Ogawa Plaza Emergency Medical Technician (MACRO) 27-APR-24 YES YES 20914 - MACRO 150 Frank H Ogawa Plaza Emergency Medical Technician (MACRO) 09-JUL-22 YES 20914 - MACRO 150 Frank H Ogawa Plaza Emergency Medical Technician (MACRO) 02-APR-22 YES 20914 - MACRO 150 Frank H Ogawa Plaza Emergency Medical Technician (MACRO) 21-MAR-22 YES 20914 - MACRO 150 Frank H Ogawa Plaza Emergency Medical Technician (MACRO) 21-MAR-22 YES 20914 - MACRO 150 Frank H Ogawa Plaza Emergency Medical Technician (MACRO) 21-MAR-22 YES 20914 - MACRO 150 Frank H Ogawa Plaza Fire Communications Dispatcher 30-APR-22 YES 20914 - MACRO 150 Frank H Ogawa Plaza MACRO Program Manager 01-NOV-21 YES 20914 - MACRO 150 Frank H Ogawa Plaza Management Assistant 23-FEB-19 NO Attachment A Page175
Attachment A Page176
Attachment A Page177
Department Name: Office of the Inspector General
Fiscal Year: FY2023-2024

EQUAL ACCESS ORDINANCE

ANNUAL COMPLIANCE PLAN

I. DEPARTMENT HEAD SIGNATURE PAGE
Sign the following certification that the Department Head has reviewed this Annual Compliance Plan for final approval:

I, Charlotte Jones, Acting Inspector General, hereby certify, that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopt the goals specified in this Annual Compliance Plan.

This Annual Compliance Plan for Office of the Inspector General was submitted on Friday, June 21, 2024.

______________________________ .

Acting Inspector General Signature
___Charlotte Jones, Acting Inspector General .

Type Name

Attachment A Page178
Attachment A Page179
Department Name: Office of the Inspector General
Fiscal Year: FY2023-2024

II. QUANTITATIVE ASSESSMENT REPORT

Department Name:

Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Charlotte Jones Omar Rascon, Admin Analyst II Omar Rascon, Admin Analyst II Title Acting Inspector General
Address 250 Frank Ogawa Plaza, Oakland CA
Phone# 510-238-2916
Email [email protected]

Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 4 FTE (5 vacancies) New Hires 3 Public Contact Positions (PCP) 3 100% New PCP Hires 2 100% PCP With Spanish Language Skill 2 % New PCP Hires with SP Skill 2 % PCP With Chinese Language Skill 0 % New PCP Hires with CH Skill 0 %

Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year?  No  Yes – Please describe below Job Title Outcome
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*

*Please provide an explanation for all ‘other’ outcomes:

OIG’s positions currently do not have a language requirement during the recruitment phase.

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) Inspector General (44564.44564) – Vacant Admin Analyst II (45343.45343) IG Audit Manager (45491.45491) IG Auditor (45489.45489) - Vacant PM III – Deputy Inspector General (45344.45344) - Vacant IG Auditor (45590.45590) - Vacant Public Information Officer II (46921.46921) IG Auditor (45591.45591) - Vacant IG Policy Analyst (45490.45490)

Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year?  No  Yes – Please describe below

Description:

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department?  No  Yes – Please describe below.

Super PCP Unit Language Goal FTE Actual FTE
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking

Attachment A Page180
Department Name: Office of the Inspector General
Fiscal Year: FY2023-2024

Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

Standard Operating Procedures NO NO
Frequently Asked Questions NO NO
OIG One-Pager NO NO
OIG Annual Report YES YES

Total # of vital documents reported = 4

Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese?  Yes  – Please describe below

Action Plan & Timeline: PIO was hired in June 2024 and they’re currently onboarding. PIO is working on their bilingual certification and will work on translating vital documents in Spanish. OIG does not have a timeline.

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
OIG Main Office Number (510) 238-2916 English Only

Table 6 applies to City Departments that provide services at geographically based locations outside of City Hall Plaza, such as recreation centers, senior centers, head start centers, libraries, police beat and firehouses.

Table 7. Public Notices & Resources
Language access notice displayed at reception area  Yes  No I-Speak Card/ Language List displayed at reception area  Yes  No Department staff provided with language access resources (Interpretation#, FAQ, training…etc)  Yes  No If you answered “no” to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B(1).

Table 8. OPD & OFD Report on Language Interpretation Line TH

Vendor Name:

Top 5 languages requested:

FY Total Usage Minutes
FY Total Expenditure
Table 8 applies to City Departments that use its own language interpretation line. At the present time, this only applies to OPD and OFD.

Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE %

Attachment A Page181
Department Name: Office of the Inspector General
Fiscal Year: FY2023-2024

Attachment A Page182
Department Name: Office of the Inspector General
Fiscal Year: FY2023-2024

III. QUALITATIVE ASSESSMENT REPORT

A. Bilingual Public Contact Positions Assessment

Department Name:

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 4 3 1 2 Yes 1 0 No
Goal = PCP X % (This FY’s goal = 11% Spanish speaking PCP, 5% Chinese speaking PCP)

This report covers fiscal year 2023-2024 and data is reported as of June 2024.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

The Office of the Inspector General (OIG) consists of four (4) FTE total. During this fiscal year, the OIG hired two (2) permanent staff members and both candidates are fluent in Spanish.

The effort will support with outreach and engagement within Spanish-speaking communities.

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

The Office of the Inspector General (OIG) has partnered with the HR Department to update positions to ensure they encompass the scope of work that is provided to the community as it relates to Civilian Oversight and Accountability. Due to the budget deficit, OIG has temporarily paused recruiting efforts. However, once OIG is authorized to begin recruiting efforts, recruiting efforts will include posting in other Civilian Oversight networking sites and include that bilingual candidates are preferred.

3. Highlight positive changes, successes, and best practices.

The Office of the Inspector General (OIG) consists of four (4) FTE total. During this fiscal year, the OIG hired two (2) permanent staff members and both candidates are fluent in Spanish.

The effort will support with outreach and engagement within Spanish-speaking communities.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

The Office of the Inspector General (OIG) shall audit the Police Department’s compliance with the fifty-two (52) tasks described in the Settlement Agreement in United States District Court case number COO-4599, Delphine Allen, et al., v. City of Oakland, et al., and make recommendations to the Department, the Commission, and the City Council based on its audit(s), even after the Settlement Agreement expires. The OIG may review legal claims, lawsuits, settlements, complaints, and investigations, by, against, or involving the Department and the Agency, to ensure that all allegations of police officer misconduct are thoroughly investigated, and to identify any systemic issues regarding Department and Agency practices and policies.

During the fiscal year, the OIG has hired two (2) FTE that are fluent in Spanish to support with translation efforts among Spanish speaking communities. Now, the OIG staff consists of 50% FTE that are bilingual. Although this is a notable accomplishment, we can still make efforts in recruiting staff that speak other languages commonly used throughout the City of Oakland.

B. Translation of Written Vital Documents Assessment

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking

Attachment A Page183
Department Name: Office of the Inspector General
Fiscal Year: FY2023-2024

1. Departments are required to inform the public of the right to language access services. Please list the locations in which notices are posted.

Office of the Inspector General, 250 Frank H. Ogawa Plaza, Suite 6306, Oakland CA

2. Describe the percentage of vital documents translated into threshold language(s). What is the corrective action plan and timeline in getting the rest of the documents translated? Currently, the Office of the Inspector General (OIG) does not have any documents translated into other languages. The OIG recruited a Public Information Officer (PIO II) with a start date of June 10, 2024, and the plan to draft resource guides in Spanish within the following fiscal year (FY 2024-2025).

3. Describe other materials the Department has provided in multiple languages? Currently, the Office of the Inspector General (OIG) does not have any documents translated into other languages.

C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines.

The Office of the Inspector General (OIG) has not conducted an assessment on steps needed to develop messages in multiple languages and multilingual hotlines for the office. Currently, inquiries are received via email, via phone to OIG’s office number, and in-person during Police Commission meetings.

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

The Office of the Inspector General (OIG) plans to incorporate multilanguage literature and informational materials in the next Communications Strategic Plan.

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

The Office of the Inspector General (OIG) has not received any complaints related to language access.

E. Action Plan

1. Identify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

The Office of the Inspector General (OIG) plans to incorporate multilanguage literature and informational materials in the next Communications Strategic Plan. Also, social media posts will be published in both English and Spanish. Lastly, OIG plans to publish frequently asked questions in both English and Spanish.

Attachment A Page184
OIG PCP STAFFING REPORT JUNE 30 2024
ORGANIZATION ADDRESS_LINE_1 JOB_CLASS HIRE_DATE NEW HIREPCP_POSITIONPCP_LANG NOTES 66311 - Inspector General250 Frank Ogawa Plaza, Suite 6306Administrative Analyst II 23-Dec-23 YES YES Spanish 66311 - Inspector General250 Frank Ogawa Plaza, Suite 6306Inspector General 1-Jan-22 YES Vacant effective July 13, 2024 66311 - Inspector General250 Frank Ogawa Plaza, Suite 6306Inspector General Policy Analyst 19-Aug-23 YES YES 66311 - Inspector General250 Frank Ogawa Plaza, Suite 6306Inspector General Prog & Perf Audit Mgr 16-Apr-22 NO 66311 - Inspector General250 Frank Ogawa Plaza, Suite 6306Public Information Officer II 8-Jun-24 YES YES Spanish 66311 - Inspector General250 Frank Ogawa Plaza, Suite 6306Project Manager III YES Offer in progress 66311 - Inspector General250 Frank Ogawa Plaza, Suite 6306Inspector General Program & Perf Auditor YES Job Classifications under review with Civil Service 66311 - Inspector General250 Frank Ogawa Plaza, Suite 6306Inspector General Program & Perf Auditor YES Job Classifications under review with Civil Service 66311 - Inspector General250 Frank Ogawa Plaza, Suite 6306Inspector General Program & Perf Auditor YES Job Classifications under review with Civil Service Attachment A Page185
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Department Name:

Fiscal Year: FY2023-2024

II. QUANTITATIVE ASSESSMENT REPORT

Department Name: Oakland Public Library
Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Jamie Turbak Tabitha Pulliam Tabitha Pulliam
Title Director Administrative Services Manager Administrative Services Manager Address 125 14th Street Oakland, CA 94612 125 14th Street Oakland CA, 94612 125 14th Street Oakland, CA 94612 Phone# 510-238-6610 510-238-6595 510-238-6595
Email [email protected] [email protected] [email protected]

Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 305.85 New Hires 61
Public Contact Positions (PCP) 282.85 100% New PCP Hires 61 100% PCP With Spanish Language Skill 65.65

23.21 % New PCP Hires with SP Skill 5 8.19 %
PCP With Chinese Language Skill 27.34

9.66 % New PCP Hires with CH Skill 1 1.6 %

Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year?  No  Yes – Please describe below Job Title: Librarian I (Cantonese) – Asian Branch Outcome Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
This recruitment is open and active.

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) Director Unit (61111) Brookfield Branch Library (61331) Departmental Operation Unit (Financial & Administrative Services Office) (61121) Dimond Branch Library (61332)
Automation (Computer Services) (61131) Eastmont Branch Library (61333) Children Services/Youth Room (Cataloging/Processing) (61132) Elmhurst Branch Library (61334) Community Relations (61133) M.L. King Jr. Branch Library (61335) Acquisitions (61135) Montclair Branch Library (61336)
Administrative Unit (61211) Rockridge Branch Library (61337) On-Call Public Services (61212) Temescal Branch Library (61338) Literacy (Second Start Adult Literacy (61213) District I Administration (81st Avenue Branch) Library (61339) Main Library Administration (61221) Asian Branch Library (61341) Art/History/Literature (61231) Bookmobile (61342)
Magazines & Newspaper (61235) Golden Gate Branch Library (61343) Science Business and Sociology (61236) Lakeview Branch Library (61344) Children’s Room (61237) Latin American (Cesar Chavez) Branch Library (61345) Circulation/Automation (61243) Melrose Branch Library (61346) Branch Administration (61311) Piedmont Branch Library (61347) Children’s Services/Youth (61313) West Oakland Branch Library (61348) Support Services (Teen Services) (61321) African American Museum & Library (61511)

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking

Attachment A Page213
Department Name:

Fiscal Year: FY2023-2024

Table 4A Vital Documents List
Document Name:

SP Translation
Available?
CH Translation
Available?
Other?
Specify:

Adult Library Card Application Yes Yes
Vietnamese,
Arabic
Children’s Library Card Application
Yes Yes Vietnamese,
Arabic
Teen Library Card Application
Yes Yes Vietnamese,
Arabic
OPL Extended Services Application Yes Yes
Library Behavior Guidelines Yes Yes Vietnamese
Comment Card Yes Yes
Welcome to Your Library Yes Yes
Library Privacy Statement Yes Yes
Authorized User form Yes Yes
Circulation Policy Yes Yes
Translations for Mobile Print Text
Yes Yes Arabic,
Tigrinya, &
Vietnamese

Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese?  Yes  No – Please describe below

Action Plan & Timeline: All documents are translated.

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
Asian Branch Library 510-238-3400 English/Chinese
Brookfield Branch Library 510-615-5725 English/Spanish Table 3B. Department Organization Structure - Update
Any changes occurred in the organization structure this fiscal year?  No  Yes – Please describe below

Description: There have been no changes to the organization’s structure this fiscal year.

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department?  No  Yes – Please describe below.

Language Goal FTE Actual FTE
Super PCP Unit: Main Branch
• Department Operations (61121)
• Administrative Unit (61211)
• Automation – (61131)
• Director Unit (61111)
• Acquisitions (61135)
• Youth Services (61132)
• Main Library Administration (61221)
• Art/History/Literature (61213)
• Magazines & Newspapers (61235)
• Science, Business & Technology (61236)
• Children’s Room (61237)
• Circulation/Automation (61243) SP= 10 CH = 10 SP= 17 CH = 16 Super PCP Unit: Asian Branch (61341) SP= 0 CH = 3 SP= 0 CH = 6 Super PCP Unit: Cesar Chavez/Latin American Branch (61345) SP= 5 CH = 0 SP= 8 CH = 1

Attachment A Page214
Department Name:

Fiscal Year: FY2023-2024

Eastmont Branch Library 510-615-5727 English/Spanish
Elmhurst Branch Library 510-615-5727 English/Spanish
Latin American (Cesar Chavez) Branch Library 510-535-5620 English/Spanish Main Library – Information Line 510-238-3134 English/Spanish/Chinese Main Library – Reference Desk 510-238-3138 English/Spanish/Chinese Melrose Branch Library 510-535-5623 English/Spanish
81st Avenue Branch Library 510-615-5812 English/Spanish

Table 6 applies to City Departments that provide services at geographically based locations outside of City Hall Plaza, such as recreation centers, senior centers, head start centers, libraries, police beat and firehouses.

Table 7. Public Notices & Resources
Language access notice displayed at reception area  Yes  No I-Speak Card/ Language List displayed at reception area  Yes  No Department staff provided with language access resources (Interpretation#, FAQ, training…etc.)  Yes  No If you answered “no” to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B(1).

Table 8. OPD & OFD Report on Language Interpretation Line TH

Vendor Name:

Top 5 languages requested:

FY Total Usage Minutes
FY Total Expenditure
Table 8 applies to City Departments that use its own language interpretation line. At the present time, this only applies to OPD and OFD.

Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE % Main Library (Includes On-
Call, Teen & Children’s Svc,
Book Mobile, Branch Admin) 125 14th Street 94612 VARIOUS 194.27 17

16 Cesar Chavez 3301 East 12th Street #271 94601 535-5620 9.97 8 1 Melrose 4805 Foothill Blvd 94601 535-5623 5 4 0
Dimond 3565 Fruitvale Avenue 94602 482-7844 10.6 1 0
Brookfield 9255 Edes Avenue 94603 615-5725 3.80 1 2
Eastmont 7200 Bancroft Ave #211 94605 615-5726 5.60 2 0 African American Museum 659 14th Street 94607 637-0200 5.00 0 0 Asian 388 9th Street #190 94607 238-3400 9.80 0 6
West Oakland 1801 Adeline Street 94607 238-7352 4.60 2 0 Golden Gate 5606 San Pablo 94608 597-5023 4.60 1 1
Temescal 5208 Telegraph Avenue 94609 597-5049 7.4 1 0
Lakeview 550 El Embarcadero 94610 238-7344 5.2 3 0
Montclair 1687 Mountain Blvd 94611 482-7810 5.6 0 0
Piedmont 80 Echo Avenue 94611 597-5011 4.8 1 0
Rockridge 5366 College Avenue 94618 597-5017 12.2 0 0
81st Avenue 1021 81st Avenue 94621 615-5812 12.80 7 0
Elmhurst 1427 88th Avenue 94621 615-5869 4.60 1 0
Martin Luther King Jr. 6833 International Blvd 94621 615-5728 5.60 5 0 Attachment A Page215
Department Name:OPL
Fiscal Year: FY2023-2024

III. QUALITATIVE ASSESSMENT REPORT

A. Bilingual Public Contact Positions Assessment

Department Name: Oakland Public Library

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 305.85 282.85 31.11 65.65 (FTE) Yes 14.14 27.34 (FTE) Yes Goal = PCP X % (This FY’s goal = 11% Spanish speaking PCP, 5% Chinese speaking PCP)

This report covers fiscal year 2023-2024 and data is reported as of June 2024.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

The Oakland Public Library (OPL) continues to deliver on its commitment to provide easily accessible materials and services to all residents of the diverse communities in which we serve, including in the areas of Oakland, Piedmont, and Emeryville. In line with our Mission and Values and our Strategic Plan and Objectives, OPL staff thoughtfully selects relevant material s, designs programs for children, youth, and adults, and offers a range of other services geared towards meeting the personal, professional, and leisurely needs of all patrons, including the Limited English Speaking (LES) population.

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

OPL staff works closely with the Human Resources Management and Equal Access Departments to determine the need for language selective certifi cation for each classification we consider filling, as required. As we are approved to fill existing permanent vacancies or exempt part -time positions, w e continue to recruit for the most qualified candidate s. In instances where a succ essful candidate has bilingual skills, we comply with the Bilingual Certification testing proces s to a ssess the skills of that candidate. We follow all civil service rules and regulations when it comes to hiring.

Many of our library recruitments were restricted to existing City of Oakland and Oakland Port employees in FY 202 3-2024; however, any recruitment that is open t o the general public is advertised in local Oakland newspapers which reach many of the diverse d emographics within the City of Oakland, thus we reach more qualified bilingual applicants. Additionally, OPL recruitments have specific language included in the job announcement which encourages bilingual applicants to apply.

For recrui tments that are open to the general public, OPL sends job announcements to various library listservs and library schools, which have been established to provi de information to library paraprofessionals and professionals from various cultural/ethnic populations. The library also posts a summary of City of Oakland job opportunities every week at the Main branch.

3. Highlight positive changes, successes, and best practices.

Over the 2023-2024 fiscal year the Oakland Public Library has had the following successes in the provision of services to our LES populations:

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking

Attachment A Page216
Department Name:OPL
Fiscal Year: FY2023-2024

• Currently maintaining 122 employees throughout the library system who are bilingual in Cambodian, Chinese (Cantonese and Mandarin), Japanese, Korean, Spanish, and Vietnamese. o 122 bilingual employees in public contact positions (including TPT staff) o 1 is bilingual in Cambodian
o 1 is bilingual in Korean
o 35 are bilingual in Chinese (including TPT staff)
o 80 are bilingual in Spanish (including TPT staff)
o 4 are bilingual in Vietnamese
• 3 bilingual employees in non-public contact positions o 3 are bilingual in Chinese
• Use of language ribbons to identify public contact staff who can offer assistance in a threshold or other (e.g., Vietnamese) language.
• Use of standardized city-approved oral interpretation language and disability accommodations language for programs, public meetings, and agenda communications. • Dedicated Library employees to streamline and handle system-wide written translations such as system-wide program flyers for Adult, Teen, and Children's summer reading program, Teen passport program; holiday closure signs; worker’s rights signage; computer issues (wi-fi down, internet out of service) notification for patrons in Spanish and Chinese languages. • Translated documents and public announcements in Chinese and Spanish for library patrons.

Expanded our Multi-Language Collection to make it more accessible with new signage and new books available in Arabic, Amharic, Farsi, French, Hindi, Hmong, Khmer, Lao, Punjabi, Spanish, Tagalog, Thai, and Tigrinya.
• Offered Children’s bilingual programs with various performers for Summer Reading programs. • Maintain Voicemail Message translations in threshold languages at all our locations during holiday closures and closed hours, updated as needed.
• Implementation of a rapid response team to assess options such as surveying and changing/increasing our available programs to immigrant communities. • System-wide and branch-specific notices posted on public website translated into threshold languages

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

Second Start Adult Literacy
While Second Start is not an ESL program , we do serve students for whom Engl ish is a second language. Second Start has learning materials that support building English skills for speaking, reading, and writing. They also have te aching materials f or ESOL instruction and volunteer tutors who are f luent in other languages including S panish. Second Start utilizes a program called Cell-ed that provides instruction in Chinese to support a wider range of LES learners. Additionally, Second Start has subsc riptions to learning platforms that pr ovide instruction to Limited English-speaking populations in a variety of subjects, such as English for work and digital literacy.

Best Practices
The Oakland Public Library’s “best practices” ap proach to implementing the Equal Access Office and providing bilingual services to library patrons stems from our existing values:

Attachment A Page217
Department Name:OPL
Fiscal Year: FY2023-2024

• Reach more people where they are through our daily commitment to serving the diverse needs of our library patrons equally every day, at all library locations. • Develop, retain, and attract quality staff, in part by proactively recruiting for qualified bilingual candidates for our exempt part-time at-will positions in addition to our permanent vacancies and offering BLP to staff who qualify.
• To budget for bilingual services (collections, programs, printing of translated materials, bilingual premiums).
• To comply with the City of Oakland’s Administrative Instruction #145 • Improve our physical spaces to ensure equal access to all members of our communities. • Increase operational efficiencies, such as simplifying the existing circulation policy • Overhauled our public website to utilize more easily comprehensible word structure and syntax to reach a wider audience of varying literacy skills
• Provide links to translated versions of our public site in the threshold languages • Examine multi-lingual book bundles for cultural accuracy and sufficient diversity regarding characters, subjects, and themes.

B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services. Please list the locations in which notices are posted.

All Oakland Public Library branches have department-determined vital documents (library applications, youth, teen, and adult services brochures, summer reading collateral, program fliers, library-connected resources such as Discover & Go and Libby) posted in the threshold languages at service points in each location. All locations were audited by FASO staff to ensure needed information was posted at service points. There has been an increase in reference phone calls and so staff working in the ‘call center’ send patrons collateral and information in requested languages or utilize over-the-phone interpretation services as needed.

Location of notices
Library Branches Address Zip Code
Main Library 125 14th Street 94612
Cesar Chavez 3301 East 12th Street #271 94601
Melrose 4805 Foothill Blvd 94601
Dimond 3565 Fruitvale Avenue 94602
Brookfield 9255 Edes Avenue 94603
Eastmont 7200 Bancroft Ave #211 94605
African American Museum 659 14th Street 94607
Asian 388 9th Street #190 94607
West Oakland 1801 Adeline Street 94607
Golden Gate 5606 San Pablo 94608
Temescal 5208 Telegraph Avenue 94609
Lakeview 550 El Embarcadero 94610
Montclair 1687 Mountain Blvd 94611
Piedmont 80 Echo Avenue 94611
Rockridge 5366 College Avenue 94618
81st Avenue 1021 81st Avenue 94621
Elmhurst 1427 88th Avenue 94621
Martin Luther King Jr. 6833 International Blvd 94621
Attachment A Page218
Department Name:OPL
Fiscal Year: FY2023-2024

2. Describe the percentage of vital documents translated into threshold language(s). What is the corrective action plan and timeline in getting the rest of the documents translated? All Oakland Public Library’s vital documents are translated into Spanish and Chinese. If the department ever falls behind in translating, there are several bilingual employees and translation teams to rectify the issue.

3. Describe other materials the Department has provided in multiple languages? The Oakland Public Library has had multi-lingual book displays at various branches, signs for our OPL Express experience last summer, translator options to use in our curbside chat communicator in both Spanish and Chinese, advertisements for our Free Summer Lunch Program into Arabic, Chinese, Spanish, and Vietnamese and posts in the threshold languages on OPL’s social media sites. Other materials include summer job opportunity collateral, comment cards, and event fliers in threshold languages

C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines.

All calls to the Oakland Public Library branches after open hours are routed to the Main branch’s voicemail where vital library information (e.g., hours, holiday closures) is played back in the three threshold languages. All library locations have received and posted interpretation services provided by the Equal Access Office available to all staff if needed. This has been effective in connecting our diverse population with library information and services.

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

Oakland Public Library’s outreach efforts to reach LES populations include:
• rotating book displays in established multi-language areas • bilingual staff engaging with LES patrons when they enter the branch or approach service points
• building bilingual book displays
• moving multi-language sections in prominent spaces
• providing popular magazines in Spanish
• put up multi-language fliers, events, etc. on branch bulletin boards • advertise conversation clubs at branches where relevant • utilize interpretation services when appropriate
Attachment A Page219
Department Name:OPL
Fiscal Year: FY2023-2024

• display interpretation services information at service points such as information and reference desk and post larger posters to advertise these services • interfiling Spanish Children’s books with English ones • building bilingual displays on inter-cultural holidays such as Day of the Dead display alongside books in Spanish
• hold monthly Spanish translation meetings
• translating library wide materials into the threshold languages and making each translated version available at all locations (e.g., summer reading event calendar, summer lunch program, welcome to the library brochures, and more)
• Children’s Services hosts multiple bilingual class visits at local elementary schools • added translation print brochures and guides in Chinese and Spanish for our expanded seed library program
• OPL website now included a Google Translate button on the homepage footer to help patrons access information
• Updated our accessibility page and monthly calendars to include the most recent accessibility languages from the Equal Access Office

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

No language access complaints this year

E. Action Plan

1. Identify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

The Oakland Public Library will work on the following action steps and nec essary plan of action for the next 12 months to ensure that all Oakland residents have equal and fair access to City Services regardless of language spoken:
a. Proactively recruit and hire more qualified bilingual/bicultural candidates in the threshold languages by targeting our outreach efforts to more diverse populations for our temporary part-time at-will positions in addition to our permanent vacancies. Based on the, we need to continue assessing and identifying a plan for increasing our bilingual staff to serve the LES Chinese population.

It should be noted that the Library assigns exempt part-time staff to work at various library locations based on staffing needs and that several of our On-Call staff are budgeted against specific positions although they may work at several library locations at any given time. As a result, there are instances where actual public contact positions on our staffing report may not reflect that we have qualified bilingual staff assigned to those positions to provide service to the LES Chinese and Spanish population. However, we have ample qualified bilingual staff at Attachment A Page220
Department Name:OPL
Fiscal Year: FY2023-2024

each of our library locations to provide service to our patrons, and in instances where we may not have a qualified bilingual employee, we utilize the City’s Language Line Solutions resource. b. Budget for bilingual services (collections, programs, printing of translated materials, bilingual premiums).
c. Continue to perform more relevant outreach services to non-English speaking library user. d. We will continue to use our BLP2 teams to provide additional translation of materials. e. We will host Spanish-language programs and hold events that relate to our non-English speaking communities
f. We have migrated to a new public website that includes English and Chinese pages specifically geared for those patrons and folks we serve.

Attachment A Page221
ORGANIZATION LOCATION JOB_CLASS HIRE_DATE NEW HIREPCP_POSITIONPCP_LANG 61332 - Dimond Branch 3565 Fruitvale Ave Library Aide, PT 29-OCT-11 YES Cambodian 61111 - Director Unit 125 - 14th St Project Manager 04-JUN-01 NO Chinese 61121 - Departmental Operation Unit 125 - 14th St Payroll Personnel Clerk III 22-JUN-13 NO Chinese 61131 - Automation 125 - 14th St Business Analyst IV 22-DEC-01 NO Chinese 61131 - Automation 125 - 14th St Business Analyst II 11-AUG-07 NO Chinese 61131 - Automation 125 - 14th St Library Assistant, Senior 07-FEB-09 NO Chinese 61132 - Children Services/Youth Room 125 - 14th St Librarian II, PT 21-JUN-82 YES Chinese 61132 - Children Services/Youth Room 125 - 14th St Library Assistant, PPT 06-DEC-03 YES Chinese 61132 - Children Services/Youth Room 125 - 14th St Library Assistant, PT 02-SEP-00 YES Chinese 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 01-DEC-86 YES Chinese 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 02-JUN-18 YES Chinese 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 27-JAN-18 YES Chinese 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 29-OCT-11 YES Chinese 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 13-NOV-21 YES Chinese 61212 - On-Call Public Services 125 - 14th St Library Assistant, PT 19-MAY-18 YES Chinese 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 07-AUG-21 YES Chinese 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 15-SEP-01 YES Chinese 61212 - On-Call Public Services 125 - 14th St Library Assistant, PT 01-JUL-95 YES Chinese 61236 - Science Business and Sociology 125 - 14th St Librarian II, PPT 22-APR-06 YES Chinese 61237 - Childrens Room 125 - 14th St Library Aide, PPT 13-NOV-21 YES Chinese 61237 - Childrens Room 125 - 14th St Library Aide 13-NOV-21 YES Chinese 61237 - Childrens Room 125 - 14th St Library Assistant 30-OCT-89 YES Chinese 61237 - Childrens Room 125 - 14th St Library Assistant, PPT 03-NOV-07 YES Chinese 61243 - Circulation/Automation 125 - 14th St Library Aide, PPT 28-NOV-20 YES Chinese 61243 - Circulation/Automation 125 - 14th St Library Assistant 26-MAR-16 YES Chinese 61321 - Support Services Unit 125 - 14th St Library Assistant 22-SEP-07 YES Chinese 61331 - Brookfield Village Branch 9255 Edes Ave Library Assistant, PPT 31-AUG-13 YES Chinese 61331 - Brookfield Village Branch 9255 Edes Ave Library Assistant 25-JUN-90 YES Chinese 61341 - Asian Branch 388 9th Street Librarian II 28-AUG-04 YES Chinese 61341 - Asian Branch 388 9th Street Librarian, Senior 19-FEB-11 YES Chinese 61341 - Asian Branch 388 9th Street Library Assistant, Senior 13-JUN-88 YES Chinese 61341 - Asian Branch 550 - El Embarcadero Library Aide, PPT 22-NOV-14 YES Chinese 61341 - Asian Branch 388 9th Street Library Assistant 08-APR-95 YES Chinese 61341 - Asian Branch 388 9th Street Librarian I 03-FEB-24 YES YES Chinese 61343 - Golden Gate Branch 5606 San Pablo Ave Library Aide, PPT 05-JUN-04 YES Chinese 61345 - Latin American Branch 125 14th Street Library Assistant 09-JAN-10 YES Chinese 61211 - Administrative Unit 125 - 14th St Librarian, Supervising 22-JUN-13 YES Japanese 61341 - Asian Branch 388 9th Street Library Assistant 28-FEB-15 YES Korean 61132 - Children Services/Youth Room 125 - 14th St Library Assistant 07-JUL-01 YES Spanish 61135 - Acquisitions 125 - 14th St Library Assistant, Senior 28-JUN-08 YES Spanish 61135 - Acquisitions 125 - 14th St Library Aide 02-AUG-93 YES Spanish 61135 - Acquisitions 125 - 14th St Library Aide, PPT 16-OCT-21 YES Spanish 61211 - Administrative Unit 125 - 14th St Librarian, Supervising 17-JAN-04 YES Spanish 61211 - Administrative Unit 5366 College Ave Library Assistant 05-AUG-00 YES Spanish 61212 - On-Call Public Services 125 - 14th St Library Assistant, PT 28-NOV-20 YES Spanish Attachment A Page222
61212 - On-Call Public Services 125 - 14th St Library Aide, PT 07-JAN-23 YES Spanish 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 08-JAN-22 YES Spanish 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 08-JUL-23 YES YES Spanish 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 08-JAN-22 YES Spanish 61212 - On-Call Public Services 125 - 14th St Library Assistant, PT 22-JAN-11 YES Spanish 61212 - On-Call Public Services 125 - 14th St Library Assistant, PT 01-DEC-18 YES Spanish 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 08-JUL-23 YES YES Spanish 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 30-JUN-18 YES Spanish 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 07-JAN-23 YES Spanish 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 13-NOV-21 YES Spanish 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 07-JAN-23 YES Spanish 61212 - On-Call Public Services 125 - 14th St Library Assistant, PT 24-AUG-19 YES Spanish 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 26-MAR-16 YES Spanish 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 23-FEB-19 YES Spanish 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 08-JUL-23 YES YES Spanish 61212 - On-Call Public Services 125 - 14th St Librarian I, PPT 11-DEC-21 YES Spanish 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 13-NOV-21 YES Spanish 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 28-NOV-20 YES Spanish 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 07-JAN-23 YES Spanish 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 03-JUN-17 YES Spanish 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 07-JAN-23 YES Spanish 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 23-FEB-19 YES Spanish 61212 - On-Call Public Services 125 - 14th St Library Assistant, PT 08-NOV-14 YES Spanish 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 08-JUL-23 YES YES Spanish 61236 - Science Business and Sociology 125 - 14th St Librarian, Senior 21-NOV-15 YES Spanish 61237 - Childrens Room 125 - 14th St Librarian II 16-APR-11 YES Spanish 61237 - Childrens Room 125 - 14th St Librarian I, PPT 22-FEB-20 YES Spanish 61243 - Circulation/Automation 125 - 14th St Library Aide, PPT 13-NOV-21 YES Spanish 61243 - Circulation/Automation 125 - 14th St Library Assistant, Senior 26-FEB-94 YES Spanish 61243 - Circulation/Automation 125 - 14th St Library Assistant 16-MAY-09 YES Spanish 61243 - Circulation/Automation 125 - 14th St Library Aide, PPT 05-NOV-94 YES Spanish 61313 - Childrens Services/Youth 125 - 14th St Librarian II 29-OCT-11 YES Spanish 61313 - Childrens Services/Youth 125 - 14th St Library Aide 23-FEB-19 YES Spanish 61321 - Support Services Unit 125 - 14th St Librarian I 01-DEC-18 YES Spanish 61321 - Support Services Unit 125 - 14th St Library Assistant 22-SEP-07 YES Spanish 61331 - Brookfield Village Branch 125 - 14th St Library Aide, PPT 08-JAN-22 YES Spanish 61332 - Dimond Branch 1801 Adeline St Library Assistant 31-AUG-13 YES Spanish 61333 - Eastmont Branch EASTMONT TOWN CENTER Library Assistant 30-AUG-03 YES Spanish 61333 - Eastmont Branch 7200 Bancroft Library Assistant, Senior 12-JUN-99 YES Spanish 61334 - Elmhurst Branch 1427 88th Ave Library Assistant 20-JUN-15 YES Spanish 61335 - M.L. King Jr. Branch 6833 International Blvd Librarian I 20-JUN-15 YES Spanish 61335 - M.L. King Jr. Branch 6833 International Blvd Library Assistant 03-JUN-17 YES Spanish 61335 - M.L. King Jr. Branch 6833 International Blvd Library Assistant, PPT 16-OCT-21 YES Spanish 61335 - M.L. King Jr. Branch 6833 International Blvd Library Aide, PPT 16-OCT-21 YES Spanish 61335 - M.L. King Jr. Branch 6833 International Blvd Library Aide, PPT 13-NOV-21 YES Spanish 61338 - Temescal Branch 125 14th Street Library Assistant 23-FEB-19 YES Spanish 61339 - District I Administration 125 - 14th St Librarian II 26-APR-14 YES Spanish Attachment A Page223
61339 - District I Administration 125 - 14th St Librarian, Senior 02-APR-22 YES Spanish 61339 - District I Administration 125 - 14th St Library Assistant, Senior 26-APR-14 YES Spanish 61339 - District I Administration 125 - 14th St Library Assistant 22-SEP-07 YES Spanish 61339 - District I Administration 125 - 14th St Library Assistant, PPT 23-FEB-19 YES Spanish 61342 - Bookmobile 125 - 14th St Library Assistant, Senior 04-NOV-06 YES Spanish 61342 - Bookmobile 1801 Adeline St Library Assistant, Senior 26-MAR-05 YES Spanish 61343 - Golden Gate Branch 5606 San Pablo Ave Library Assistant 26-JUL-08 YES Spanish 61344 - Lakeview Branch 550 - El Embarcadero Library Aide 23-FEB-19 YES Spanish 61344 - Lakeview Branch 550 - El Embarcadero Library Aide, PPT 07-AUG-21 YES Spanish 61344 - Lakeview Branch 550 - El Embarcadero Library Assistant 09-JAN-10 YES Spanish 61345 - Latin American Branch 125 14th Street Library Assistant, Senior 25-NOV-91 YES Spanish 61345 - Latin American Branch 125 14th Street Library Assistant, PT 14-JAN-06 YES Spanish 61345 - Latin American Branch 3565 Fruitvale Ave Librarian II 07-AUG-21 YES Spanish 61345 - Latin American Branch 125 - 14th St Librarian I 03-FEB-24 YES YES Spanish 61345 - Latin American Branch 125 14th Street Library Aide 03-JUN-17 YES Spanish 61345 - Latin American Branch 150 Frank H. Ogawa Plaza Librarian, Senior 06-JUN-05 YES Spanish 61345 - Latin American Branch 125 14th Street Library Aide, PPT 08-NOV-14 YES Spanish 61345 - Latin American Branch 125 14th Street Library Assistant, PPT 03-JUN-17 YES Spanish 61346 - Melrose Branch 4805 Foothill Blvd Librarian II 22-SEP-18 YES Spanish 61346 - Melrose Branch 4805 Foothill Blvd Library Aide 26-APR-14 YES Spanish 61346 - Melrose Branch 4805 Foothill Blvd Library Assistant 09-NOV-02 YES Spanish 61346 - Melrose Branch 4805 Foothill Blvd Library Aide, PPT 20-JUN-15 YES Spanish 61346 - Melrose Branch 4805 Foothill Blvd Library Aide, PT 06-MAR-99 YES Spanish 61347 - Piedmont Branch 125 - 14th St Library Assistant, PPT 17-MAR-03 YES Spanish 61348 - West Oakland Branch 1801 Adeline St Library Assistant 23-FEB-19 YES Spanish 61348 - West Oakland Branch 1801 Adeline St Library Aide 16-OCT-21 YES Spanish 61121 - Departmental Operation Unit 125 - 14th St Accountant III 24-AUG-98 NO Vietnamese 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 29-OCT-11 YES Vietnamese 61337 - Rockridge Branch 5366 College Ave Library Aide 20-JUN-15 YES Vietnamese 61341 - Asian Branch 388 9th Street Library Aide 20-JUN-15 YES Vietnamese 61111 - Director Unit 125 - 14th St Program Analyst III 24-JUN-23 NO 61111 - Director Unit 125 - 14th St Capital Imp Proj Coord, Asst 17-AUG-15 NO 61111 - Director Unit 125 - 14th St Executive Assistant to the Director31-JUL-17 NO 61111 - Director Unit 125 - 14th St Project Manager 30-DEC-91 NO 61111 - Director Unit 125 - 14th St Director of Library Services 15-APR-00 NO 61121 - Departmental Operation Unit 125 - 14th St Library Assistant 01-DEC-18 YES 61121 - Departmental Operation Unit 125 - 14th St Library Aide, PPT 26-MAR-16 YES 61121 - Departmental Operation Unit 125 - 14th St Account Clerk III 25-AUG-07 NO 61121 - Departmental Operation Unit 125 - 14th St Program Analyst II 15-SEP-12 NO 61121 - Departmental Operation Unit 125 - 14th St Account Clerk III 23-FEB-19 NO 61121 - Departmental Operation Unit 125 - 14th St Museum Guard, PT 20-JUL-12 YES 61121 - Departmental Operation Unit 125 - 14th St Museum Guard, PT 05-MAY-18 YES 61121 - Departmental Operation Unit 125 - 14th St Administrative Services Manager II19-JAN-10 NO 61121 - Departmental Operation Unit 125 - 14th St Administrative Services Manager I24-OCT-16 NO 61121 - Departmental Operation Unit 125 - 14th St Library Aide 30-JUL-05 YES 61121 - Departmental Operation Unit 1801 Adeline St Library Aide 16-OCT-21 YES 61121 - Departmental Operation Unit 125 - 14th St Museum Guard, PT 05-MAY-18 YES Attachment A Page224
61132 - Children Services/Youth Room 125 - 14th St Library Aide 01-NOV-86 YES 61132 - Children Services/Youth Room 125 - 14th St Library Aide 06-MAY-95 YES 61132 - Children Services/Youth Room 125 - 14th St Office Assistant II 31-OCT-87 YES 61132 - Children Services/Youth Room 125 - 14th St Library Assistant 09-JAN-89 YES 61132 - Children Services/Youth Room 125 14th Street Librarian I, PPT 18-AUG-12 YES 61132 - Children Services/Youth Room 125 - 14th St Library Aide 11-AUG-07 YES 61133 - Community Relations 125 - 14th St Graphic Design Specialist 10-DEC-22 YES 61133 - Community Relations 125 - 14th St Program Analyst III 04-MAR-23 YES 61133 - Community Relations 125 - 14th St Librarian II 11-APR-22 YES 61133 - Community Relations 125 - 14th St Library Assistant, PPT 16-OCT-21 YES 61135 - Acquisitions 125 - 14th St Library Assistant 20-APR-96 YES 61135 - Acquisitions 125 - 14th St Librarian, Senior 21-SEP-96 YES 61135 - Acquisitions 125 - 14th St Office Assistant I 15-SEP-80 NO 61211 - Administrative Unit 125 - 14th St Library Assistant, Senior 09-JAN-10 YES 61211 - Administrative Unit 125 - 14th St Librarian, Supervising 11-DEC-10 YES 61211 - Administrative Unit 125 - 14th St Associate Director, Library Services02-JAN-97 NO 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 13-NOV-21 YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 23-FEB-19 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 09-NOV-91 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 28-NOV-20 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 18-FEB-23 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 18-FEB-23 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 16-MAR-24 YES YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 29-OCT-11 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 08-JAN-22 YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 10-DEC-22 YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 10-DEC-22 YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 11-DEC-21 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 13-NOV-21 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 28-NOV-20 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 16-MAR-24 YES YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 16-MAR-24 YES YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 16-MAR-24 YES YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 25-AUG-07 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 02-SEP-23 YES YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 07-AUG-21 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 28-NOV-20 YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 04-FEB-23 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 13-NOV-21 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 16-MAR-24 YES YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 16-MAR-24 YES YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 11-DEC-21 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 08-JAN-22 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 16-MAR-24 YES YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 17-SEP-22 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 16-OCT-21 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 23-FEB-19 YES Attachment A Page225
61212 - On-Call Public Services 125 - 14th St Librarian I, PT 07-FEB-98 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 08-JUL-23 YES YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 07-JAN-23 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 16-MAR-24 YES YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 08-JUL-23 YES YES 61212 - On-Call Public Services 125 - 14th St Library Assistant, PT 27-APR-13 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 13-NOV-21 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 28-NOV-20 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 16-OCT-21 YES 61212 - On-Call Public Services 125 - 14th St Library Assistant, PT 08-JAN-22 YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 06-APR-96 YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 30-DEC-06 YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 09-JUN-12 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 08-JUL-23 YES YES 61212 - On-Call Public Services 125 - 14th St Library Assistant, PT 01-DEC-18 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 16-MAR-24 YES YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 16-APR-11 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 26-MAR-16 YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 11-DEC-21 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 07-JAN-23 YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 16-APR-22 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 07-JAN-23 YES 61212 - On-Call Public Services 125 - 14th St Library Assistant, PT 13-NOV-21 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 28-NOV-20 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 03-JUN-17 YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 05-AUG-23 YES YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 05-AUG-23 YES YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 08-JUL-23 YES YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 16-MAR-24 YES YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 08-JUL-23 YES YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 16-MAR-24 YES YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 11-DEC-21 YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 11-DEC-21 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 15-SEP-12 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 08-JAN-22 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 08-JUL-23 YES YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 13-APR-24 YES YES 61212 - On-Call Public Services 1 Frank Ogawa Plaza Library Aide, PT 08-JUL-23 YES YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 29-APR-23 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 07-JAN-23 YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 07-DEC-15 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 16-OCT-21 YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 17-SEP-22 YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 21-JUL-01 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 16-MAR-24 YES YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 16-MAR-24 YES YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 08-JUL-23 YES YES Attachment A Page226
61212 - On-Call Public Services 125 - 14th St Library Aide, PT 13-NOV-21 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 08-JUL-23 YES YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 02-MAR-24 YES YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 07-AUG-21 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 08-JUL-23 YES YES 61212 - On-Call Public Services 125 - 14th St Library Assistant, PT 13-NOV-21 YES 61212 - On-Call Public Services 125 - 14th St Library Assistant, PT 28-AUG-04 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 08-JUL-23 YES YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 16-MAR-24 YES YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 08-JUL-23 YES YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 16-OCT-21 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 07-JAN-23 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 13-NOV-21 YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 11-DEC-21 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 07-JAN-23 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 08-JUL-23 YES YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 07-JAN-23 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 16-MAR-24 YES YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 08-JUL-23 YES YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 16-MAR-24 YES YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 13-MAY-23 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 05-FEB-22 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 16-MAR-24 YES YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 16-MAR-24 YES YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 07-JAN-23 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 07-JAN-23 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 27-JAN-18 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 16-MAR-24 YES YES 61212 - On-Call Public Services 125 - 14th St Library Assistant, PT 24-AUG-19 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 13-NOV-21 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 08-JUL-23 YES YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 28-NOV-20 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 07-AUG-21 YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 13-APR-24 YES YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 16-OCT-21 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 16-MAR-24 YES YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 08-JAN-22 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 23-FEB-19 YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 03-JUN-17 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 08-JUL-23 YES YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 05-AUG-23 YES YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 08-JUL-23 YES YES 61212 - On-Call Public Services 125 - 14th St Library Assistant, PT 01-DEC-18 YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 29-APR-23 YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 08-JUL-23 YES YES 61212 - On-Call Public Services 125 - 14th St Librarian I, PT 02-MAR-24 YES YES 61212 - On-Call Public Services 125 - 14th St Library Aide, PT 08-JAN-22 YES Attachment A Page227
61213 - Literacy 125 - 14th St Librarian II 18-APR-20 YES 61213 - Literacy 125 - 14th St Library Assistant 27-JAN-18 NO 61235 - Magazines and Newspapers 125 - 14th St Librarian I 05-AUG-23 YES YES 61235 - Magazines and Newspapers 125 - 14th St Library Assistant, PPT 24-OCT-83 YES 61235 - Magazines and Newspapers 125 - 14th St Librarian II 18-JAN-14 YES 61236 - Science Business and Sociology 125 - 14th St Librarian, Senior 27-MAY-00 YES 61236 - Science Business and Sociology 125 - 14th St Librarian I 29-OCT-11 YES 61236 - Science Business and Sociology 125 14th Street Librarian I 29-APR-23 YES 61236 - Science Business and Sociology 125 - 14th St Librarian II 08-JAN-22 YES 61236 - Science Business and Sociology 125 - 14th St Librarian II 20-JUN-15 YES 61236 - Science Business and Sociology 125 - 14th St Librarian II 19-JUL-14 YES 61236 - Science Business and Sociology 125 - 14th St Librarian, Senior 20-DEC-03 YES 61236 - Science Business and Sociology 125 - 14th St Librarian II 17-SEP-22 YES 61237 - Childrens Room 125 - 14th St Librarian I 06-APR-15 YES 61237 - Childrens Room 125 - 14th St Librarian I, PPT 08-SEP-18 YES 61237 - Childrens Room 125 - 14th St Library Assistant, PPT 15-SEP-12 YES 61243 - Circulation/Automation 125 - 14th St Library Aide 26-MAR-16 YES 61243 - Circulation/Automation 125 - 14th St Library Assistant, Senior, PPT 25-DEC-99 YES 61243 - Circulation/Automation 125 - 14th St Library Aide 08-JAN-22 YES 61243 - Circulation/Automation 125 - 14th St Office Assistant II 15-MAY-89 NO 61243 - Circulation/Automation 125 - 14th St Library Assistant, PPT 28-NOV-20 YES 61243 - Circulation/Automation 125 - 14th St Library Assistant 06-MAY-06 YES 61313 - Childrens Services/Youth 125 - 14th St Librarian II 13-NOV-21 YES 61313 - Childrens Services/Youth 125 - 14th St Librarian II, PPT 23-OCT-04 YES 61313 - Childrens Services/Youth 125 - 14th St Librarian, Supervising 07-MAR-20 YES 61313 - Childrens Services/Youth 125 - 14th St Librarian II 29-OCT-11 YES 61321 - Support Services Unit 125 - 14th St Library Aide, PPT 16-OCT-21 YES 61321 - Support Services Unit 125 - 14th St Librarian, Supervising 02-OCT-10 YES 61321 - Support Services Unit 125 - 14th St Librarian II 28-FEB-15 YES 61321 - Support Services Unit 125 - 14th St Librarian II 06-DEC-14 YES 61321 - Support Services Unit 125 - 14th St Librarian I 17-SEP-22 YES 61331 - Brookfield Village Branch 9255 Edes Ave Library Aide, PPT 21-FEB-20 YES 61331 - Brookfield Village Branch 9255 Edes Ave Librarian I 03-JAN-04 YES 61332 - Dimond Branch 3565 Fruitvale Ave Library Aide, PPT 08-JAN-22 YES 61332 - Dimond Branch 3565 Fruitvale Ave Library Assistant 08-NOV-14 YES 61332 - Dimond Branch 3565 Fruitvale Ave Librarian, Senior 01-JUL-06 YES 61332 - Dimond Branch 3565 Fruitvale Ave Library Aide, PPT 13-NOV-21 YES 61332 - Dimond Branch 3565 Fruitvale Ave Library Assistant, Senior 27-FEB-93 YES 61332 - Dimond Branch 125 14th Street Librarian I 22-FEB-20 YES 61332 - Dimond Branch 3565 Fruitvale Ave Librarian II 27-NOV-10 YES 61332 - Dimond Branch 150 Frank H. Ogawa Plaza Librarian II 18-SEP-21 YES 61332 - Dimond Branch 3565 Fruitvale Ave Library Aide 16-OCT-21 YES 61333 - Eastmont Branch 7200 Bancroft Librarian II 26-MAR-16 YES 61333 - Eastmont Branch 7200 Bancroft Librarian, Senior 29-AUG-15 YES 61333 - Eastmont Branch 1 Frank Ogawa Plaza Librarian I, PPT 12-JUN-10 YES 61333 - Eastmont Branch 7200 Bancroft Librarian I 03-FEB-24 YES YES 61334 - Elmhurst Branch 1427 88th Ave Library Assistant, PPT 01-DEC-18 YES Attachment A Page228
61334 - Elmhurst Branch 1427 88th Ave Librarian II 13-SEP-14 YES 61334 - Elmhurst Branch 1427 88th Ave Librarian I 03-JUN-17 YES 61334 - Elmhurst Branch 1427 88th Ave Library Aide 08-JAN-22 YES 61335 - M.L. King Jr. Branch 6833 International Blvd Librarian II 17-SEP-22 YES 61335 - M.L. King Jr. Branch 6833 International Blvd Library Assistant, PPT 23-NOV-02 YES 61336 - Montclair Branch 1687 Mountain Blvd Library Assistant 01-NOV-86 YES 61336 - Montclair Branch 1687 Mountain Blvd Library Aide, PPT 03-JUN-17 YES 61336 - Montclair Branch 1687 Mountain Blvd Library Aide, PPT 26-MAR-16 YES 61336 - Montclair Branch 1687 Mountain Blvd Library Assistant, PPT 27-OCT-01 YES 61336 - Montclair Branch 1687 Mountain Blvd Librarian II 08-SEP-18 YES 61336 - Montclair Branch 1687 Mountain Blvd Library Assistant, PPT 26-APR-14 YES 61337 - Rockridge Branch 5366 College Ave Librarian I 05-AUG-23 YES YES 61337 - Rockridge Branch 5366 College Ave Library Assistant, PPT 22-JUL-00 YES 61337 - Rockridge Branch 5366 College Ave Librarian, Senior 16-MAR-13 YES 61337 - Rockridge Branch 5366 College Ave Library Assistant, Senior 11-JUL-98 YES 61337 - Rockridge Branch 125 14th Street Library Aide 08-JAN-22 YES 61337 - Rockridge Branch 5366 College Ave Library Assistant 22-JAN-11 YES 61337 - Rockridge Branch 5366 College Ave Librarian I 20-JUN-15 YES 61337 - Rockridge Branch 5366 College Ave Librarian II 18-DEC-04 YES 61337 - Rockridge Branch 5366 College Ave Library Aide 16-OCT-21 YES 61337 - Rockridge Branch 5366 College Ave Librarian II 26-DEC-89 YES 61337 - Rockridge Branch 5366 College Ave Library Aide, PPT 22-NOV-03 YES 61337 - Rockridge Branch 5205 TELEGRAPH AVENUE Library Assistant 08-NOV-14 YES 61338 - Temescal Branch 5205 TELEGRAPH AVENUE Librarian I 03-FEB-24 YES YES 61338 - Temescal Branch 5205 TELEGRAPH AVENUE Librarian II 13-DEC-08 YES 61338 - Temescal Branch 5205 TELEGRAPH AVENUE Library Assistant, PPT 21-FEB-09 YES 61338 - Temescal Branch 5205 TELEGRAPH AVENUE Library Aide, PPT 23-JAN-99 YES 61338 - Temescal Branch 5205 TELEGRAPH AVENUE Library Assistant 10-OCT-06 YES 61338 - Temescal Branch 5205 TELEGRAPH AVENUE Library Aide, PPT 29-OCT-11 YES 61338 - Temescal Branch 5205 TELEGRAPH AVENUE Library Assistant, Senior 31-AUG-13 YES 61338 - Temescal Branch 5205 TELEGRAPH AVENUE Library Assistant, PPT 26-APR-14 YES 61339 - District I Administration 125 - 14th St Librarian II, PPT 03-FEB-24 YES YES 61339 - District I Administration 125 - 14th St Librarian I 14-MAY-22 YES 61339 - District I Administration 125 - 14th St Library Aide 08-JAN-22 YES 61339 - District I Administration 125 - 14th St Librarian II 29-OCT-11 YES 61339 - District I Administration 125 - 14th St Library Aide, PPT 26-MAR-16 YES 61341 - Asian Branch 388 9th Street Librarian II 20-JAN-01 YES 61341 - Asian Branch 388 9th Street Library Aide 31-AUG-13 YES 61342 - Bookmobile 1801 Adeline St Library Aide 08-NOV-14 YES 61342 - Bookmobile 3565 Fruitvale Ave Library Assistant, PPT 23-FEB-19 YES 61343 - Golden Gate Branch 5606 San Pablo Ave Library Assistant 16-MAY-09 YES 61343 - Golden Gate Branch 5606 San Pablo Ave Librarian II 30-APR-22 YES 61343 - Golden Gate Branch 5606 San Pablo Ave Librarian I 03-FEB-24 YES YES 61344 - Lakeview Branch 550 - El Embarcadero Librarian I 03-FEB-24 YES YES 61344 - Lakeview Branch 550 - El Embarcadero Librarian II 18-APR-20 YES 61344 - Lakeview Branch 550 - El Embarcadero Librarian I, PPT 23-FEB-19 YES 61345 - Latin American Branch 125 14th Street Librarian II, PPT 01-NOV-08 YES Attachment A Page229
61345 - Latin American Branch 125 14th Street Librarian II 06-APR-15 YES 61346 - Melrose Branch 4805 Foothill Blvd Library Aide, PT 03-JUN-17 YES 61346 - Melrose Branch 4805 Foothill Blvd Librarian I 03-FEB-24 YES YES 61347 - Piedmont Branch 80 ECHO AVENUE Librarian II 31-AUG-13 YES 61347 - Piedmont Branch 80 ECHO AVENUE Library Assistant 08-NOV-14 YES 61347 - Piedmont Branch 160 - 41st Street Library Aide, PPT 09-SEP-06 YES 61347 - Piedmont Branch 80 ECHO AVENUE Library Aide, PPT 13-NOV-21 YES 61347 - Piedmont Branch 80 ECHO AVENUE Librarian I 01-DEC-18 YES 61348 - West Oakland Branch 1801 Adeline St Library Assistant, PPT 15-SEP-12 YES 61348 - West Oakland Branch 1801 Adeline St Library Assistant 11-AUG-07 YES 61348 - West Oakland Branch 1801 Adeline St Librarian II 09-DEC-23 YES YES 61511 - African-American Museum & Library150 Frank H. Ogawa Plaza Curator African Amer Museum Lib, Chief18-MAY-19 NO 61511 - African-American Museum & Library125 14th Street Archivist 22-JAN-11 NO 61511 - African-American Museum & Library3565 Fruitvale Ave Library Assistant 10-NOV-01 YES 61511 - African-American Museum & Library150 Frank H. Ogawa Plaza Museum Project Coordinator 12-OCT-02 NO 61511 - African-American Museum & Library125 14th Street Librarian II 22-FEB-20 YES Attachment A Page230
Fred Kelley
Fred Kelley
Attachment A Page231
Department Name: Oakland Parks, Recreation & Youth Development Fiscal Year: FY2023-2024
II. QUANTITATIVE ASSESSMENT REPORT
Department Name:

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Fred Kelley Jasmine Finney Denise Aaron
Acting Administrative Services
Title OPRYD Director Actinq Administrative Services Manaqer, I Manaqer II Address 250 Frank H. Qqawa Ste 3330 250 Frank H. Qqawa Ste 3330 250 Frank H. Qqawa Ste 3330 Phone# 510-238-3192 510-238-3504
Email [email protected] [email protected] DAaron@oaklandca. qov This Fiscal Year B Head Count This Fiscal Year
1018 141
703
New Hires
New PCP Hires 141
107 15 % New PCP Hires with SP Skill 14
37 5 % New PCP Hires with CH Skill 6
Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year? □ No MYes - Please describe below Job Title Outcome
Recreation Leader II PPT □Hired-SP lil!Hired-CH Din Proaress/Other* Recreation Center Director □Hired-SP □Hired-CH 13ln Progress/Other* □Hired-SP □Hired-CH isafn Proqress/Other*
*Please provide an explanation for all 'other' outcomes:

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) Administration Sports
Arts, Nature & Science
Aquatics (Pools & Boating)
Facilities (Rental)
Recreation Centers
Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year? I )8( No □ Yes - Please describe below Description:

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department? □ No 5ia'Yes - Please describe below.

Super PCP Unit Lanouaoe Goal FTE Actual FTE
Arroyo Viejo Recreation Center SP= 1 CH=0 SP= 1 CH=0
Carmen Flores Recreation Center SP=4 CH= 1 SP= 6 CH= 1
FM Smith Recreation Center SP= 1 CH =3 SP= 1 CH =2
Lincoln Sauare Recreation Center SP= 2 CH= 15 SP= 6 CH= 10 Attachment A Page232
Department Name: Oakland Parks, Recreation & Youth Development Fiscal Year: FY2023-2024
Table 4A Vital Documents List
Document Name
Center Closure Notice
Risk ManaQement Form
Town Camo Summer Fiver
OPRYD Emergency Camper
Basketball LeaQue
Soccer Leaoue
OPRYD Registration
2024 SprinQ/Summer Brochure
Townfest Sorino Fiver
Total # of vital documents reported = 9
Table 48. Vital Documents Status Summarv
Department's known vital documents translated into Spanish and Chinese? Action Plan & Timeline:

Table 5. Multilingual Telephone Recordings
Location Description
Administrative Offices/General Information
Arroyo Viejo Recreation
Lincoln Recreation Center
Table 6. Analysis by Community Based Service Locations
Facility Name Address Zip Code
Administrative Offices 250 Frank H. Ogawa Plaza, 3330 94612 Lake Merritt Boating Center 568 Bellevue Avenue 94610
DeFremery Pool 1651 Adeline Street 94607
Dimond (Lions) Pool 3860 Hanly Road 94602
Fremont Pool 4550 Foothill Boulevard 94601
East Oakland Sports Center (Aquatics) 6161 Edes Avenue 94605 Temescal Pool & Live Oak 37145 th Street 94609
Cultural Arts:

Malonga Casquelourd Center for the 1428 Alice Street 94612 Arts
Studio Once Art Center 365 45th Street 94609
Citywide Arts (Citywide Program) 365 45th Street 94609
Recreation Centers:

Allendale 3711 Suter Street 94619
Arroyo Viejo 7701 Krause Avenue 94603
Brookdale 2535 High Street 94601
Bushrod 560 59th Street 94609
Carmen Flores 1637 Fruitvale Avenue 94601
DeFremery 1651 Adeline Street 94607
Dimond 3860 Hanly Road 94602
SP Translation CH Translation Other?
Available? Available? Specify:
y y
y y
y y
y y
y y
y y
y y
y y
y y
I MYes □ No - Please describe below
Telephone Number Status
510-238-7275 EN/SP/CH
510-615-5755 EN/SP
51 0-238-7738 EN/SP/CH

PCP SP CH
Phone# #CT #FTE % #FTE %
238-7275 N/A N/A N/A N/A N/A
238-2196 32 3 9% 1 3%
238-7739 20 1 5% 1 5%
482-7831 36 4 11% 1 2%
535-5614 23 8 34% 0 0%
615-5755 37 9 24% 0 0%
597-5013 46 8 17% 4 8%
535-5625 3 0 0% 0 0%
597-5027 80 4 5% 1 1%
597-5027 4 1 25% 0 0%
535-5635 12 2 16% 0 0%
615-5838 6 2 33% 0 0%
535-5632 7 1 14% 0 0%
597-5031 18 0 0% 0 0%
535-5631 10 6 60% 1 10%
238-7739 13 0 0% 1 7%
482-7831 17 0 0% 0 0%
Attachment A Page233
Department Name: Oakland Parks, Recreation & Youth Development Fiscal Year: FY2023-2024
FM Smith 1969 Park Boulevard 94606
Franklin 1010 East lS th Street 94606
Golden Gate 1075 62nd Street 94608
Ira Jinkins 9175 Edes Avenue 94603
Lincoln Square 250 10th Street 94607
Manzanita 2701 22nd Avenue 94606
Montclair 6300 Moraga Avenue 94611
Mosswood 365 45th Street 94609
Rainbow 5800 International Boulevard 94621
Redwood Heights 3883 Aliso Avenue 94619
Tassafaronga 975 85th Avenue 94621
Willie Keyes {Poplar) 3131 Union Street 94608
Sports (City Wide)
City Wide Youth Sports 250 Frank H. Ogawa Plaza #3330 94612 Youth & Adult Sports 250 Frank H. Ogawa Plaza, #3330 94612 Davie Tennis Stadium 198 Oak Road 94610
Girls' Sports 250 Frank H. Ogawa Plaza, #3330 94612
Area One Special Sport 11450 Golf Links 94605
Other:

ADA Inclusion Programs 666 Bellevue Avenue 94610
Central Reservations 250 Frank H. Ogawa Plaza, #3330 94612 East Oakland Sports Center 6161 Edes Avenue 94605
Community Gardens 666 Bellevue Avenue 94610
Discovery Center East 2521 High Street 94601
238-7742 11 1 9% 2 18%
238-7741 14 0 0% 2 14%
597-5032 20 2 10% 0 0%
615-5959 18 6 33% 0 0%
238-7738 46 2 4% 19 41%
535-5625 16 9 56% 1 6%
482-7812 19 3 15% 0 0%
597-5027 12 1 8% 0 0%
615-5751 15 2 13% 0 0%
482-7827 12 2 16% 0 0%
615-5764 7 3 42% 0 0%
597-5042 19 1 5% 0 0%
238-3491 47 0 0% 0 0%
238-3494 37 0 0% 0 0%
444-5663 6 2 33% 0 0%
238-3494 10 0 0% 0 0%
351-0391 10 1 10% 0 0%
238-2197 3 1 33% 0 0%
238-3187 20 1 5% 1 5%
615-5755 49 18 36% 1 2%
238-2197 N/A N/A N/A N/A N/A
535-5657 N/A N/A N/A N/A N/A
Table 6 applies to City Departments that provide seNices at geographically based locations outside of City Hall Plaza, such as recreation centers, senior centers, head start centers, libraries, police beat and firehouses.

OPRYD Seasonal Hire Data
Attachment A Page234
Department Name: Oakland Parks, Recreation & Youth Development Fiscal Year: FY2023-2024

III. QUALITATI

VE ASSESSMENT REPORT

A. Bilingual Public Contact Positions Assessment

Department Name:

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
COUNT PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 1018 703 77.33 107 Y 35.15 37 Y
Goal = PCP X % (This FY’s goal = 11% Spanish speaking PCP, 5% Chinese speaking PCP)

This report covers fiscal year 2023-2024 and data is reported as of June 2024.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

OPRYD ensures that vital and non-vital documents are in the threshold languages in Spanish and Chinese. Documents are sent to Equal Access Department for review. During OPYRD Recruitment process, Equal Access is included as a priority hire when researching staffing needs.

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

OPRYD is committed to staffing sites with the appropriate amount of staffing needed for language capacity. Language needs are indicated in the recruitment report provided by Center Directors and Supervisor during our mass hiring in the Winter and Spring.

3. Highlight positive changes, successes, and best practices.

Programs and services such as flyers and announcements are available in multiple languages.

Neighborhood outreach is completed during the year to support youth employment and EAO compliance. OPRYD attends and sets up fairs that give the community opportunity to apply for position within the department for summer programs.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

Equal Access assistance are displayed at sites as well as, I-Speak cards that constitutes can take with them to use for future needs.

B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services. Please list the locations in which notices are posted.

Facility Name Address Zip Code
Administrative Offices 250 Frank H. Ogawa
Plaza, 3330 94612
Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking

Attachment A Page235
Department Name: Oakland Parks, Recreation & Youth Development Fiscal Year: FY2023-2024

Allendale 3711 Suter Street 94619
Arroyo Viejo 7701 Krause Avenue 94603
Brookdale 2535 High Street 94601
Bushrod 560 59th Street 94609
Carmen Flores 1637 Fruitvale Avenue 94601
DeFremery 1651 Adeline Street 94607
Dimond 3860 Hanly Road 94602
FM Smith 1969 Park Boulevard 94606
Franklin 1010 East 15th Street 94606
Golden Gate 1075 62nd Street 94608
Ira Jinkins 9175 Edes Avenue 94603
Lincoln Square 250 10th Street 94607
Manzanita 2701 22nd Avenue 94606
Montclair 6300 Moraga Avenue 94611
Mosswood 365 45th Street 94609
Rainbow 5800 International
Boulevard 94621
Redwood Heights 3883 Aliso Avenue 94619
Sheffield Village 247 Marlow Drive 94605
Tassafaronga 975 85th Avenue 94621
Willie Keyes (Poplar) 3131 Union Street 94608

2. Describe the percentage of vital documents translated into threshold language(s). What is the corrective action plan and timeline in getting the rest of the documents translated? All Vital and non-vital documents are translated into threshold languages Spanish and Chinese.

3. Describe other materials the Department has provided in multiple languages? Document Name
SP Translation
Available?
CH
Translation
Available?
Other?
Specify:

Lifeguard Certification Courses Y Y
Town Fall Flyer Y Y
Town Afterschool Program Y Y
OPRYD Emergency Camper Y Y
OFFAS Flyer Y Y
Employee Official Notices Y Y

Attachment A Page236
Department Name: Oakland Parks, Recreation & Youth Development Fiscal Year: FY2023-2024

C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines.

OPRYD currently has 3 locations with multilingual messages. OPRYD is working with ITD Leadership to resolve voicemail access that is residual from the cyber-attack. Phones and Internet need to be replaced at non-headquarter sites.

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

OPRYD has bilingual services available at recreation centers, facilities, front counters and lobbies.

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

OPRYD has had not complaints regarding language access.

E. Action Plan

1. Identify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

OPRYD plans to ensure all locations have multilingual messages and/or hotlines. A meeting will be conducted with all locations to ensure staffing meets the goal of threshold languages in our next recruitment beginning in November 2024.

Staff will be reminded of Bilingual Tests through Equal Access for staff that would like to provide language services to the community. OPRYD will continue collaborating with Race & Equity to ensure we meet the needs of our youth and community.

Attachment A Page237
OPRYD PCP Staffing List June 2024
Organization Address Positon Hire Date New PCP PositonPCP Lang 509232 - Brookdale Recreation Center 2535 High Street Recreation Leader I, PT 08-JUL-23 Y Spanish 503231 - Allendale Recreation Center 3711 Suter Street Recreation Leader I, PT 13-JUN-20 Y Spanish 503231 - Allendale Recreation Center 3711 Suter Street Recreation Aide, PT 25-MAY-24 Y Y Spanish 509235 - Rainbow 5800 International Blvd Recreation Leader I, PT 26-JUN-21 Y Spanish 509235 - Rainbow 5800 International Blvd Recreation Attendant I, PT 25-MAY-24 Y Y Spanish 503236 - Redwood Heights Recreation Center 3883 Aliso Avenue Recreation Leader I, PT 13-JUN-20 Y Spanish 503236 - Redwood Heights Recreation Center 3883 Aliso Avenue Recreation Aide, PT 11-NOV-23 Y Spanish 501250 - Special Programs 3612 Webster Street Recreation Leader I, PT 25-JUN-22 Y Spanish 502236 - Mosswood Recreation Center 3612 Webster Street Recreation Leader I, PT 09-JUL-22 Y Spanish 502232 - Defremery Recreation Center 1651 Adeline St Recreation Aide, PT 25-MAY-24 Y Y Chinese 503239 - Carmen Flores Recreation Center 1637 Fruitvale Ave Recreation Leader I, PT 25-Jun-22 Y Spanish 503239 - Carmen Flores Recreation Center 1637 Fruitvale Ave Recreation Leader I, PT 11-Jun-22 Y Spanish 503239 - Carmen Flores Recreation Center 1637 Fruitvale Ave Recreation Leader I, PT 29-May-21 Y Spanish 503239 - Carmen Flores Recreation Center 1637 Fruitvale Ave Recreation Leader I, PT 8-Jun-13 Y Cantonese 503239 - Carmen Flores Recreation Center 1637 Fruitvale Ave Recreation Aide, PT 13-May-23 Y Spanish 503239 - Carmen Flores Recreation Center 1637 Fruitvale Ave Recreation Aide, PT 22-Jun-13 Y Spanish 503239 - Carmen Flores Recreation Center 1637 Fruitvale Ave Recreation Aide, PT 27-May-23 Y Spanish 503233 - Franklin Recreation Center 1010 E 15th St Recreation Center Director 31-Mar-07 Y Khmer 503233 - Franklin Recreation Center 1010 E 15th St Recreation Leader I, PT 11-Jun-11 Y Khmer 503233 - Franklin Recreation Center 1010 E 15th St Recreation Leader I, PT 14-May-22 Y Cantonese 503233 - Franklin Recreation Center 1010 E 15th St Recreation Leader I, PT 3-Jun-17 Y Cantonese 509236 - Tassafaranga Recreation Center 971 85th St Recreation Aide, PT 25-May-24 Y Y Tigrinya 509236 - Tassafaranga Recreation Center 971 85th St Recreation Aide, PT 25-Jun-22 Y Spanish 509236 - Tassafaranga Recreation Center 971 85th St Recreation Leader I, PT 20-May-17 Y Spanish 509236 - Tassafaranga Recreation Center 971 85th St Recreation Attendant I, PT 25-Jun-22 Y Spanish 503235 - Manzanita Recreation Center 2701 22nd St Recreation Center Director 1-Sep-01 Y Spanish 503235 - Manzanita Recreation Center 2701 22nd St Recreation Leader II, PPT 4-Jun-16 Y Chinese 503235 - Manzanita Recreation Center 2701 22nd St Recreation Specialist I, PT 27-Dec-97 Y Spanish 503235 - Manzanita Recreation Center 2701 22nd St Recreation Leader I, PT 6-Jun-15 Y Spanish 503235 - Manzanita Recreation Center 2701 22nd St Recreation Leader I, PT 11-Jul-20 Y Burmese 503235 - Manzanita Recreation Center 2701 22nd St Recreation Leader I, PT 14-May-22 Y Spanish 503235 - Manzanita Recreation Center 2701 22nd St Recreation Aide, PT 25-Jun-22 Y Spanish 503235 - Manzanita Recreation Center 2701 22nd St Recreation Leader I, PT 29-Jun-19 Y Spanish 503235 - Manzanita Recreation Center 2701 22nd St Recreation Leader I, PT 27-May-23 Y Spanish 503235 - Manzanita Recreation Center 2701 22nd St Recreation Aide, PT 11-May-24 Y Y Spanish 503235 - Manzanita Recreation Center 2701 22nd St Recreation Aide, PT 11-May-24 Y Y Spanish 502234 - Lincoln Recreation Center 250 10th St Recreation Aide, PT 21-Jan-23 Y Cantonese/Mandarin 502234 - Lincoln Recreation Center 250 10th St Recreation Aide, PT 11-Jun-22 Y Cantonese 502234 - Lincoln Recreation Center 250 10th St Recreation Aide, PT 13-May-23 Y Cantonese 502234 - Lincoln Recreation Center 250 10th St Recreation Aide, PT 25-Jun-22 Y Cantonese/Mandarin 502234 - Lincoln Recreation Center 250 10th St Recreation Leader I, PT 14-May-22 Y Cantonese 502234 - Lincoln Recreation Center 250 10th St Recreation Aide, PT 30-Sep-23 Y Y Cantonese 502234 - Lincoln Recreation Center 250 10th St Recreation Aide, PT 27-Jun-20 Y Cantonese/Mandarin 502234 - Lincoln Recreation Center 250 10th St Recreation Aide, PT 8-May-17 Y Cantonese 502234 - Lincoln Recreation Center 250 10th St Recreation Leader I, PT 2-Jun-18 Y Cantonese/Mandarin Attachment A Page238
502234 - Lincoln Recreation Center 250 10th St Recreation Leader I, PT 9-Feb-19 Y Cantonese 502234 - Lincoln Recreation Center 250 10th St Recreation Leader I, PT 24-Sep-16 Y Cantonese/Mandarin 502234 - Lincoln Recreation Center 250 10th St Recreation Leader I, PT 29-Jun-19 Y Cantonese/Mandarin 502234 - Lincoln Recreation Center 250 10th St Recreation Leader II, PPT 29-Jun-15 Y Cantonese 502234 - Lincoln Recreation Center 250 10th St Recreation Aide, PT 13-May-23 Y Mandarin 502234 - Lincoln Recreation Center 250 10th St Recreation Aide, PT 13-May-23 Y Mandarin 502234 - Lincoln Recreation Center 250 10th St Recreation Leader II, PPT 27-May-23 Y Mandarin 502234 - Lincoln Recreation Center 250 10th St Recreation Aide, PT 25-Jun-22 Y Mienh 502234 - Lincoln Recreation Center 250 10th St Recreation Leader I, PT 2-Jun-18 Y Mienh 502234 - Lincoln Recreation Center 250 10th St Recreation Leader II, PT 11-Jun-11 Y Mienh 502234 - Lincoln Recreation Center 250 10th St Recreation Aide, PT 27-May-23 Y Spanish 502234 - Lincoln Recreation Center 250 10th St Recreation Aide, PT 9-Jul-22 Y Spanish 509231 - Arroyo Recreation Center 7701 Krause Ave Recreation Leader II, PT 15-Jun-19 Y Spanish 509231 - Arroyo Recreation Center 7701 Krause Ave Recreation Leader I, PT 23-Jul-22 Y Spanish 502340 - Youth & Adult Sports -Davies Tennis 198 Oak Rd Recreation Leader I, PT 20-Jan-24 Y Y Spanish 502340 - Youth & Adult Sports -Davies Tennis 198 Oak Rd Recreation Aide, PT 25-May-24 Y Y Spanish 502340 - Youth & Adult Sports -Davies Tennis 198 Oak Rd Recreation Aide, PT 27-Jun-20 Y Spanish 502340 - Youth & Adult Sports -Davies Tennis 198 Oak Rd Recreation Center Director 20-Apr-19 Y Latvian/Russian 504330 - Studio One 365 45th St Recreation Aide, PT 29-May-21 Y Spanish 504330 - Studio One 365 45th St Recreation Leader II, PT 30-Jul-16 Y Spanish 504330 - Studio One 365 45th St Recreation Specialist I, PT 25-May-02 Y Spanish 504330 - Studio One 365 45th St Recreation Specialist I, PT 4-May-19 Y Spanish 504330 - Studio One 365 45th St Recreation Aide, PT 30-May-09 Y Chinese 502235 - Montclair Recreation Center 6300 Moraga Ave Recreation Leader II, PPT 22-Jun-02 Y Spanish 502235 - Montclair Recreation Center 6300 Moraga Ave Recreation Leader I, PT 24-Jun-23 Y Spanish 502235 - Montclair Recreation Center 6300 Moraga Ave Recreation Leader I, PT 30-Jun-18 Y Japanese 503237 - FM Smith Recreation Center 1969 Park Blvd Recreation Leader II, PPT 8-May-04 Y Chinese 503237 - FM Smith Recreation Center 1969 Park Blvd Recreation Leader I, PT 19-May-18 Y Chinese 503237 - FM Smith Recreation Center 1969 Park Blvd Recreation Aide, PT 9-Jul-22 Y Spanish 509233 - Ira Jinkins Recreation Center 1969 Park Blvd Recreation Leader I, PT 20-Jul-13 Y Spanish 509233 - Ira Jinkins Recreation Center 1969 Park Blvd Recreation Leader I, PT 6-Jun-16 Y Spanish 509233 - Ira Jinkins Recreation Center 1969 Park Blvd Recreation Leader I, PT 1-Jun-19 Y Spanish 509233 - Ira Jinkins Recreation Center 1969 Park Blvd Recreation Attendant I, PT 25-Jun-22 Y Spanish 509233 - Ira Jinkins Recreation Center 1969 Park Blvd Recreation Aide, PT 11-May-24 Y Y Spanish 509233 - Ira Jinkins Recreation Center 1969 Park Blvd Recreation Attendant I, PT 8-Jul-23 Y Y Spanish 502332 - East Oakland Sports Center 9161 Edes Ave Recreation Attendant I, PT 19-May-18 Y Spanish 502332 - East Oakland Sports Center 9161 Edes Ave Recreation Attendant I, PT 27-Jun-20 Y Spanish 502332 - East Oakland Sports Center 9161 Edes Ave Recreation Attendant I, PT 4-Jun-16 Y Spanish 502332 - East Oakland Sports Center 9161 Edes Ave Recreation Attendant I, PT 9-Jul-22 Y Spanish 502332 - East Oakland Sports Center 9161 Edes Ave Recreation Attendant I, PT 25-Jun-22 Y Spanish 502332 - East Oakland Sports Center 9161 Edes Ave Recreation Attendant I, PT 12-Nov-22 Y Spanish 502332 - East Oakland Sports Center 9161 Edes Ave Recreation Attendant I, PT 12-Nov-22 Y Spanish 502332 - East Oakland Sports Center 9161 Edes Ave Recreation Attendant I, PT 12-Nov-22 Y Spanish 502332 - East Oakland Sports Center 9161 Edes Ave Recreation Attendant I, PT 8-Jan-22 Y Spanish 502332 - East Oakland Sports Center 9161 Edes Ave Recreation Specialist II, PT 8-Jun-13 Y Spanish 502332 - East Oakland Sports Center 9161 Edes Ave Recreation Specialist I, PT 12-Jun-10 Y Spanish 502332 - East Oakland Sports Center 9161 Edes Ave Recreation Aide, PT 25-Jun-22 Y Spanish Attachment A Page239
502332 - East Oakland Sports Center 9161 Edes Ave Recreation Attendant I, PT 25-Jun-22 Y Spanish 502332 - East Oakland Sports Center 9161 Edes Ave Recreation Attendant I, PT 8-Jul-23 Y Y Spanish 502332 - East Oakland Sports Center 9161 Edes Ave Recreation Leader I, PT 11-Jun-22 Y Spanish 502332 - East Oakland Sports Center 9161 Edes Ave Recreation Specialist I, PT 29-May-21 Y Spanish 502332 - East Oakland Sports Center 9161 Edes Ave Recreation Leader II, PT 11-Jun-22 Y Spanish 502332 - East Oakland Sports Center 9161 Edes Ave Recreation Attendant I, PT 15-Oct-22 Y Spanish 502332 - East Oakland Sports Center 9161 Edes Ave Recreation Attendant I, PT 11-Nov-23 Y Y Chinese 502350 - Boating 568 Bellvue Ave Recreation Aide, PT 22-Jul-23 Y Y Spanish 502350 - Boating 568 Bellvue Ave Recreation Leader I, PT 2-Jun-18 Y Spanish 502350 - Boating 568 Bellvue Ave Recreation Aide, PT 29-May-21 Y Cantonese 502350 - Boating 568 Bellvue Ave Recreation Aide, PT 4-May-19 Y Spanish 502312 - Dimond Aquatics 3860 Hanly Road Lifeguard, PT 27-Nov-21 Y Spanish 502312 - Dimond Aquatics 3860 Hanly Road Lifeguard, PT 17-Aug-13 Y Spanish 502312 - Dimond Aquatics 3860 Hanly Road Lifeguard, PT 27-May-23 Y Spanish 502312 - Dimond Aquatics 3860 Hanly Road Lifeguard, PT 7-May-16 Y Spanish 502312 - Dimond Aquatics 3860 Hanly Road Lifeguard, PT 28-May-22 Y Cantonese 502313 - Defremery Aquatics 3860 Hanly Road Lifeguard, PT 27-May-23 Y Spanish 502313 - Defremery Aquatics 3860 Hanly Road Pool Manager, PT 20-May-17 Y Cantonese 502314 - Temescal Aquatics 371 45th Street Pool Manager, PT 11-Jun-11 Y Spanish 502314 - Temescal Aquatics 371 45th Street Pool Manager, PT 28-May-22 Y Spanish 502314 - Temescal Aquatics 371 45th Street Lifeguard, PT 27-May-23 Y Spanish 502314 - Temescal Aquatics 371 45th Street Lifeguard, PT 6-Jan-24 Y Y Spanish 502314 - Temescal Aquatics 371 45th Street Lifeguard, PT 29-Aug-15 Y Spanish 502314 - Temescal Aquatics 371 45th Street Lifeguard, PT 24-Jun-23 Y Spanish 502314 - Temescal Aquatics 371 45th Street Lifeguard, PT 27-May-23 Y Cantonese 502314 - Temescal Aquatics 371 45th Street Lifeguard, PT 24-Jun-23 Y Cantonese 502314 - Temescal Aquatics 371 45th Street Pool Manager, PT 4-Jul-15 Y Portuguese, Spanish 502314 - Temescal Aquatics 371 45th Street Lifeguard, PT 8-Jul-23 Y Y Cantonese 502314 - Temescal Aquatics 371 45th Street Lifeguard, PT 28-May-22 Y Spanish 502314 - Temescal Aquatics 371 45th Street Lifeguard, PT 25-Nov-23 Y Y Cantonese 502315 - Fremont Aquatics 4550 Foothill Boulevard Lifeguard, PT 23-Jul-22 Y Spanish 502315 - Fremont Aquatics 4550 Foothill Boulevard Lifeguard, PT 18-Feb-23 Y Spanish 502315 - Fremont Aquatics 4550 Foothill Boulevard Lifeguard, PT 25-Jun-22 Y Spanish 502315 - Fremont Aquatics 4550 Foothill Boulevard Lifeguard, PT 27-May-23 Y Spanish 502315 - Fremont Aquatics 4550 Foothill Boulevard Lifeguard, PT 17-Jun-17 Y Spanish 502315 - Fremont Aquatics 4550 Foothill Boulevard Lifeguard, PT 27-Aug-16 Y Spanish 502315 - Fremont Aquatics 4550 Foothill Boulevard Pool Manager, PT 14-Jul-18 Y Spanish 502315 - Fremont Aquatics 4550 Foothill Boulevard Recreation Attendant I, PT 27-May-23 Y Spanish 502332 - East Oakland Sports Center -Aquatics6161 Edes Avenue Lifeguard, PT 21-Mar-20 Y Spanish 502332 - East Oakland Sports Center -Aquatics6161 Edes Avenue Lifeguard, PT 25-Jun-22 Y Spanish 502332 - East Oakland Sports Center -Aquatics6161 Edes Avenue Lifeguard, PT 2-Oct-21 Y Spanish 502332 - East Oakland Sports Center -Aquatics6161 Edes Avenue Lifeguard, PT 7-Aug-21 Y Spanish 502332 - East Oakland Sports Center -Aquatics6161 Edes Avenue Lifeguard, PT 20-May-17 Y Spanish 502332 - East Oakland Sports Center -Aquatics6161 Edes Avenue Lifeguard, PT 2-Jun-18 Y Spanish 502332 - East Oakland Sports Center -Aquatics6161 Edes Avenue Lifeguard, PT 24-Jul-21 Y Spanish 502332 - East Oakland Sports Center -Aquatics6161 Edes Avenue Lifeguard, PT 27-Nov-21 Y Spanish 502332 - East Oakland Sports Center -Aquatics6161 Edes Avenue Lifeguard, PT 27-May-23 Y Spanish Attachment A Page240
502233 - Golden Gate Recreation Center 1075 62nd Street Recreation Aide, PT 17-Sep-22 Y Spanish 502233 - Golden Gate Recreation Center 1075 62nd Street Recreation Leader I, PT 29-May-21 Y Spanish 502233 - Golden Gate Recreation Center 1075 62nd Street Recreation Leader II, PPT 21-May-16 Y Kswahilli 502233 - Golden Gate Recreation Center 1075 62nd Street Recreation Center Director 31-Oct-05 Y Yoruba 502235 - Montclair Recreation Center 6300 Moraga Ave Recreation Attendant, PT 25-May-24 Y Spanish 502235 - Montclair Recreation Center 6300 Moraga Ave Recreation Aide, PT 24-Jun-23 Y Spanish 502237 - Poplar Recreation Center 3131 Union Street Recreation Leader I, PT 27-Jun-20 Y Spanish 501240 - Central Reservations 250 Frank H. Ogawa Plaza, #3330Publice Service Representative 29-Sep-97 Y Spanish 501240 - Central Reservations 250 Frank H. Ogawa Plaza, #3330Publice Service Representative 29-Sep-97 Y Chinese 502350 - Boating 568 Bellvue Ave Recreation Attendant, PT 25-May-24 Y Y Mandarin 503235 - Manzanita Recreation Center 2701 22nd St Recreation Aide, PT 11-May-24 Y Y Spanish 503233 - Franklin Recreation Center 1010 E 15th St Recreation Aide, PT 25-May-24 Y Y Spanish 503233 - Franklin Recreation Center 1010 E 15th St Recreation Aide, PT 25-May-24 Y Y Spanish Attachment A Page241
New 2023-2024 Hires Count Spanish Chinese
Rec. Aide 66 12 5
Rec. Attendant I, PT 15 3 1
Rec. Leader I, PT 27 3 0
Rec. Leader II, PT 2 0 1
Rec. Specialist I, PT 3 0 0
Rec. Specialist II, PT 4 0 0
Sports Offical, PT 6 0 0
Lifegaurd 15 8 4
Pool Manager 0 0 0
Water Safety Instructor 0 0 0
Total New Hires 138 15 11
Attachment A Page242
Attachment A Page243
Department Name: OPW
Fiscal Year: FY2023-2024

II. QUANTITATIVE ASSESSMENT REPORT

Department Name: OPW
Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Michael Kashiwagi Robyn Hanson Robyn Hanson
Title Director of Public Works Support Services Manager Support Services Manager Address 250 Frank H. Ogawa Plz., Ste. 4314 250 Frank H. Ogawa Plz., Ste. 4314 250 Frank H. Ogawa Plz., Ste.
4314
Phone# 510-238-4470 510-238-2296 510-238-2296
Email [email protected] [email protected] [email protected]

Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 724.60 New Hires 40
Public Contact Positions (PCP) 34 100% New PCP Hires 5 100% PCP With Spanish Language Skill 3 9 % New PCP Hires with SP Skill 0 % PCP With Chinese Language Skill 3 9 % New PCP Hires with CH Skill 0 %

Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year? × No  Yes – Please describe below Job Title Outcome
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*

*Please provide an explanation for all ‘other’ outcomes:

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) 30111 – Director and Human Resources Unit 30555 – Facilities Roving Custodial - OPR 30112 – Human Resources 30556 – Facilities Maintenance
30121 – PWA Fiscal Services 30557 – Facilities Structural 30181 – Management Information Systems Unit 30558 – Facilities Electrical/Project 30211 – Engineering and Construction - Administration 30559 – Facilities Custodial - OPL 30231 – Project Delivery - Administration 30611 – Facilities & Environment Asst. Director’s Office 30232 – Construction Management and Material Testing 30651 – Parks/Bldg. Maintenance Administration 30234 – Facilities Planning and Development 30652 – Landscape Maintenance 30241 – Engineering Design and ROW - Administration 30654 – Tree Services 30244 – Sanitary Sewer Design 30671 – SCGA Administration 30245 – Watershed and Stormwater Program 30672 – Street Cleaning 30511 – Infrastructure & Ops Asst. Director’s Office 30673 – Graffiti Abatement & Rapid Response 30532 – Storm Drain Maintenance 30674 – Illegal Dumping 30553 – Sewer System Maintenance 30676 – Litter Enforcement 30541 – Equipment Services Administration 30681 – Environmental Services Administration 30551 – Facilities Administration 30682 – Environmental Services Recycling & Solid Waste 30552 – Facilities Civic Center Complex 30683 – Environmental Services Environmental Remediation 30553 – Facilities Hall of Justice Complex 30684 – Environmental Services Sustainability 30554 – Facilities Plant Operations 30689 – Environmental Services Energy Group

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking

Attachment A Page244
Department Name: OPW
Fiscal Year: FY2023-2024

Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year? × No  Yes – Please describe below

Description:

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department? × No  Yes – Please describe below.

Super PCP Unit Language Goal FTE Actual FTE
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
Attachment A Page245
Department Name: OPW
Fiscal Year: FY2023-2024

Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:
2022 Qualtrix Online Public CIP Request Submission Form X X Vietnamese
Arabic
Korean
Khmer
Tagalog
2022 WOBO Boards & Presentation Deck (translated by International Contact) X X Vietnamese
Hmong
2022 WOBO Social Media Assets (translated by International Contact) X Vietnamese
Hmong
2022 WOBO SMS Info & Survey (translated by El Timpano) X Adopt a Drain Flyer X X Vietnamese
Adopt a Spot Request & Agreement X X Vietnamese
Allendale Park Tot Lot - NTP for Sustainable Urban Neighborhoods Sign X X Battery Recycling: Safe and Legal in Oakland X X Vietnamese Building Electrification Flyer X X
Building Electrification Info Flyer X X
Building Electrification Website Survey X X
Stormwater Best Management Practices for Restaurants Booklet X X Korean BSIP Enforcement Letter X X
BSIP Inspection Invoice and Letter X
Bulky Block Party X X
Business Stormwater Inspection Letter X X
Business Stormwater Inspection Notice of Fee Letter X X Business Stormwater Inspection Program Brochure X X
Business Stormwater Inspection Update X X
Business Stormwater Letter Update X X
Cyanobacteria Sign X X
Compliant Form X
Construction Management Door Hangers X X
Vietnamese
Mandarin
Correction Notice & Service Letter X X
Korean
Arabic
Vietnamese
Creek to Bay Day Postcard X X
Creek to Bay Day Poster X X
Cyanobacteria Signs X X
Cyanobacteria Sign Review Flyer X X
Dead Fish Warning Review Signs X X Vietnamese
Doorhanger – Bulky Pickup X Vietnamese
Earth Day Flyer X X
Earth Day Postcard X X
Earth Day Poster X X
Earth EXPO Flyer X X
Earth EXPO Postcard X X
Earth EXPO Poster X X
East 12th Street Encampment Notice X X
Arabic
Vietnamese
El Nino – Be Storm Ready Pamphlet X X
Electrification Survey X X
Environmentally Sensitive Vegetation Management X X Vietnamese Fire House 29 Survey & Flyer (New) X X
Fire House 29 Survey & Flyer Arabic
Attachment A Page246
Department Name: OPW
Fiscal Year: FY2023-2024

Vietnamese
Tagalog
Fire Station 4 PPT X X
Fire Station 4 PPT Complete Set X X
Fire Station 10 Construction Fire Notification X
Arabic
Mandarin
Vietnamese
FOG Enforcement Letter Korean
FOG/Wipes Disposal Bill Insert X X
Fruitvale Alive X X Arabic
FS Engagement Materials Flyer X X
FS Engagement Materials Media X X
FS 29 Save the Date X X
Greenware Ordinance Flyer X X Vietnamese
Guide for Oakland Food Vendors X X Vietnamese
Holiday Notices X X
Home Energy Efficiency Outreach Material X X
IDDE Follow Up – Clairepointe WY Letter X
Lake Merritt Interpretive Project X X
Lake Merritt Interpretive Sign Sanctuary History X X
Lake Merritt Interpretive Sign Hot Spot Birds X X
Lake Merritt Interpretive Sign Keep Wildlife Wild X X
Lake Merritt Interpretive Sign Keep Waterways Clean X X Lake Merritt Interpretive Sign Tidal Lagoon X X
Lake Merritt Interpretive Sign Watershed X X
Lake Merritt Warning Sign X X
Matrix Graphic General 10 Docs X X Vietnamese
Melrose Bulky Block Party X
Montclair Village Antioch Court Pedestrian Improvements X X Arabic
Mandarin
NorCal Resilience Application X
Notice of Correction (NOC) Follow-up Flyer X X
Korean
Arabic
Vietnamese
Oakland Compost for Businesses Video Voiceover X X
Oakland Creeks Map and Watershed Education Poster X X
Oaktown Proud Illegal Dumping Resource Guide X X
Open Office Hours’ Notice for Environmental Services Division X X PR Letter Translation Request – Project Number 1005340 X X Arabic
Mandarin
PR Letter Translation Request – Project Number 1005512 Citywide Paving X X Arabic
Vietnamese
PR Letter – Project Number 1000977 – 85th & 105th Ave RR Crossings Improv. X X Mandarin PR Letter – Project Number 1001169 X Mandarin
PR Letters X X Mandarin
PR Notification Letter X X Mandarin
Project Letter Paving X X Mandarin
Project Letter Sidewalk X X
Arabic
Mandarin
Project Number 1000724-Fruitvale X X Mandarin
Project Number 1003233 Letter X X
Korean
Mandarin
Project Number 1004807 Letter X X
Arabic
Japanese
Project Number 1004387 Letter X X
Mandarin
Vietnamese
Attachment A Page247
Department Name: OPW
Fiscal Year: FY2023-2024

Project Number 1004016-Montclair Pedestrian Improvement Letter X X Arabic
Mandarin
Project Number 1004807 Letter X X Arabic
Recycling Brochure Farsi
Recycling Program Guide X X Vietnamese
Residential Fat, Oil & Grease Postcard X X
Resilience Hub Application X
RV Safe Wastewater Disposal Outreach Flier X X
RV Water Outreach Post Card Flyer X X
Sanitary Sewer Rehabilitation Letter X X Arabic
Small Business Recycling X X
Stop Waste Insert (Review) Korean
Stormwater Inspection Brochure X X
Stormwater Inspection Brochure Update X X
Survey Translation X X
Two (2) Sentences Lake Merritt X X
Urban Forest Master Plan Survey X X
Urban Forest Plan – Postcard Translation X X
Urban Forest Plan – Public Presentation Slides Translation X X Urban Forest Plan – Interactive Posters for Public Information Sessions X X Urban Forest Plan – Executive Summary translation X X
Urban Forest Plan – Live Interpretation for Virtual Public Information Session X X Urban Forest Plan – Live Interpretation for In-Person Public Information Session X X Urban Forest Plan – Final Draft X X
Vantage Point Park Site X X
Volunteer Opportunities X X
Volunteer Guidelines & Safety Sheet X X
Volunteer Waiver X X
Volunteer Sign-In Sheet X X
Volunteer Incident/Injury Report Form X X
Watershed’s Program Text X X
Website Title Review Signs X X Vietnamese
Zero Waste SFD Service Brochure X X Vietnamese
Zero Waste MFD Service Brochure X X Vietnamese
Zero Waste 1-2-3 Composting Instruction Card X X Vietnamese Total # of vital documents reported = 120

Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese? × Yes  No – Please describe below

Action Plan & Timeline:

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
OPW Main Reception Desk 510-238-3961 Completed
OPW Construction Management 510-238-3051 Completed
Recycling Hotline 510-238-7283 Completed
Volunteer Opportunities 510-238-7630 Completed
Event Hotline 510-238-7611 Completed
Adopt-a-Spot Hotline 510-238-7630 Completed

Attachment A Page248
Department Name: OPW
Fiscal Year: FY2023-2024

Table 6 applies to City Departments that provide services at geographically based locations outside of City Hall Plaza, such as recreation centers, senior centers, head start centers, libraries, police beat and firehouses.

Table 7. Public Notices & Resources
Language access notice displayed at reception area × Yes  No I-Speak Card/ Language List displayed at reception area × Yes  No Department staff provided with language access resources (Interpretation#, FAQ, training…etc) × Yes  No If you answered “no” to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B(1).

Table 8. OPD & OFD Report on Language Interpretation Line TH

Vendor Name:

Top 5 languages requested:

FY Total Usage Minutes
FY Total Expenditure
Table 8 applies to City Departments that use its own language interpretation line. At the present time, this only applies to OPD and OFD.

Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE % N/A

Attachment A Page249
Department Name: OPW
Fiscal Year: FY2023-2024

III. QUALITATIVE ASSESSMENT REPORT

A. Bilingual Public Contact Positions Assessment

Department Name: Public Works

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 724.60 34 4 3 No 2 3 Yes
Goal = PCP X % (This FY’s goal = 11% Spanish speaking PCP, 5% Chinese speaking PCP)

This report covers fiscal year 2023-2024 and data is reported as of June 2024.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

The Oakland Public Works (OPW) department has continued to effectively comply with the Equal Access to Services Ordinance this past reporting year.

OPW’s Bureau of Administration has 5 and one half (5.5) FTEs that are designated as PCPs; the Director of Public Works, an Assistant to the Director, one (1) Public Information Officer II, a Program Analyst II, an Administrative Assistant I, along with a part-time Senior Aide designated as PCPs. Currently, the Director of Public Works position is filled by a Temporary Contract Service Employee. The City Administrator’s office is working with DHRM to begin the recruitment for the permanent appointment. The Public Information Officer II position is vacant currently but once filled will serve as the liaison between the department and the community, and the Program Analyst II serves as an additional liaison to assist the Public Information Officer II. The Administrative Assistant I and Senior Aide are responsible for the day-to-day operations of assisting and directing the public and other City staff at the department’s main reception counter which is located at 250 Frank H. Ogawa Plaza, Suite 4314. The main reception counter is open to the public and City staff and continues to answer incoming calls and assist the public with inquiries and questions regarding services that OPW provides.

The Bureau of Design and Construction (BDC) have a total of two (2) FTEs designated as PCP’s; one (1) Spanish-speaking staff member and one (1) Chinese-speaking staff member.

These positions (Assistant Engineer I and Capital Improvement Program Coordinator) are located at 250 Frank H. Ogawa Plaza, 4th Floor. This number is slightly lower from last year.

However, we did hire one (1) Assistant Engineer I staff member who is Spanish speaking even though the position is not considered a PCP position. DHRM is in the process of certifying list(s) for several of the engineering classifications that have vacancies (Assistant Engineer I and II, Civil Engineer and Construction Inspector). We are hopeful that individuals hired for some of these vacancies will be designated as PCPs.

The Bureau of Maintenance and Information Services (BMIS) have a total of three (3) FTEs designated as PCP’s; one (1) Spanish-speaking staff member and one (1) Chinese-speaking staff member which is slightly lower than last year. These positions (Administrative Analyst II, Custodian and Public Works Supervisor II) are located at 7101 Edgewater Drive and 250 Frank H. Ogawa Plaza. BMIS also have several recruitments in progress and plans to improve our efforts to support the LES community by designating more vacant positions as PCPs.

The Bureau of Environment have a total of twenty-three (23) FTEs designated as PCPs which is significantly higher than last year. These positions (Environmental Enforcement Officers, Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking

Attachment A Page250
Department Name: OPW
Fiscal Year: FY2023-2024

Environmental Program Specialists, Environmental Program Supervisor, Management Intern, Program Analyst IIs and IIIs, Recycling Specialist I, IIs and IIIs, Street Sweeper Operator and Student Trainees) are located at 750 – 50th Avenue and 250 Frank H. Ogawa Plaza, 5th Floor.

This reporting year, OPW have been able to continue offering the Bulky Pick-Up Services which has been a huge success. These services are free to all citizens which includes the LES community of Oakland to dispose of large unwanted items every last Saturday of the month from 9:00 a.m. to 1:00 p.m. In addition, we do have staff on hand at the event who offer translation services when needed.

Please note that even though the OAK311 Call Center is now under the umbrella of the City Administrator’s Office; we are still partners. OPW rely on OAK311 staff heavily in receiving, responding to, and closing out all the department’s service requests.

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

OPW has continued to commit to hiring more bilingual candidates and to provide more outreach efforts to the LES community. OPW’s recruitments and hiring selections are closely reviewed by the Department of Human Resources Management (DHRM) and Equal Access to ensure that the needs of the LES community is met. Currently, OPW employs staff that is proficient in Spanish, Cantonese, Mandarin, Vietnamese, Korean, Tagalog, Arabic, German, Persian, French, and Mian.

This reporting year OPW hired 40 full-time employees and 3 of those employees are in PCP positions (Assistant to the Director, Environmental Enforcement Officer, and Recycling Program Specialist II). In addition, we hired 41 part-time employees in several classifications (Custodian, Park Attendant, Student Trainee and Temporary Contract Service Employees).

Four (4) of those part-timers were hired as Student Trainees; three (3) speaks Spanish and one (1) speaks Tongan.

OPW will continue to expand our hiring outreach efforts to different professional organizations, social media outlets, colleges and universities for our future recruitments which will give us a more diverse and broader pool of candidates.

3. Highlight positive changes, successes, and best practices.

OPW is still working with DHRM to have continuous recruitments for several of the department’s classifications, such as Assistant Engineer I, Assistant Engineer II, Civil Engineer along with part-time Custodians, Park Attendants and Student Trainees and DHRM has continued to honor this request.

OPW continue to be extremely proud of the huge success of the newly created OPW Youth & Young Adult Training Academy which was developed through grant funding from the Office of Governor Newsom and California Volunteer that supports youth workforce jobs. This academy was created to fill part-time vacancies within our department and provide well- rounded training and support to local youth and adults to successfully gain and maintain employment within the department. We worked closely with DHRM this year and last year to facilitate the hiring of youth and young adults ages 16 through 30 that are from various diverse backgrounds, are low-income, are unemployed and/or out of school, are transitioning from foster care, were justice-involved, engaged with the mental health or substance abuse system, and/or youth and young adults that may have difficulty finding employment for any other reason—but are eager, motivated, and well-suited for public service employment.

Attachment A Page251
Department Name: OPW
Fiscal Year: FY2023-2024

Since the inception of the OPW Training Academy in March 2023, OPW have hired 17 individuals (9 in 2023 and 8 in 2024). These youth and adults are hired as part-time Custodians, Park Attendants, Student Trainees and Office Assistants. They are making contributions to alleviate the workload of divisions and increase services provided to the community. They are continuing to prepare themselves to apply for permanent OPW jobs and are strengthening their knowledge, skills, and abilities in their current position, and are participating in resume enhancement, mock interviewing, and other trainings led by the OPW Training Academy.

In addition, OPW will continue to expand their outreach efforts to numerous high schools, colleges, and universities to hire part-time Engineering Interns and Student Trainees. These students are all from various diverse backgrounds that will work in several units of the department. This is a great opportunity for OPW to help students gain insight and knowledge of how Oakland City Government works and specifically how OPW serves the LES community and the citizens of Oakland in general.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

OPW has continued to use volunteers at several of our annual departmental events and activities (i.e., Battle of the Bay/Creek to Bay Day, Adopt-a-Spot, Adopt-a-Storm Drain, MLK Day of Service, Earth EXPO/Earth Day, Art and Soul, etc.). These events are attended in large numbers by the LES community and some volunteers serve as translators periodically.

B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services. Please list the locations in which notices are posted.

All required notices are at the following locations:
• OPW Main Reception Information desk at 250 Frank H. Ogawa Plaza – Administration, Suite 4314
• Bureau of Environment, Environmental Services, 250 Frank H. Ogawa Plaza, Suite 5302 • Bureau of Environment, Environmental Enforcement Unit, 750 – 50th Avenue

2. Describe the percentage of vital documents translated into threshold language(s). What is the corrective action plan and timeline in getting the rest of the documents translated? As shown in Table 4A, 100% of vital documents were translated into threshold languages with 120 vital documents translated in Spanish and Chinese and several are translated in Vietnamese, Korean and Arabic. Also, a few are even translated in Farsi, Hmong, Japanese, Khmer, Mandarin and Tagalog.

3. Describe other materials the Department has provided in multiple languages? OPW translated the following materials in multiple languages, specifically Spanish and Chinese:

• Construction Management Door Hangers (Construction Management Division) • Correction Notice & Service Letter (KOCB-Environmental Enforcement Unit) Attachment A Page252
Department Name: OPW
Fiscal Year: FY2023-2024

• Fire Station 10 Construction Fire Notification (Construction Management Division) • Montclair Village Antioch Court Pedestrian Improvements (Construction Management Division)
• Notice of Correction (NOC) Follow-up Flyer (KOCB-Environmental Enforcement Unit) • PR Letter Translation Request – Project Number 1005340 (Construction Management Division)
• PR Letter – Project Number 1000977 – 85th & 105th Ave RR Crossings Improv. (Construction Management Division)
• PR Letter – Project Number 1001169 (Construction Management Division) • PR Letters (Construction Management Division)
• PR Letter Paving (Construction Management Division)
• PR Letter Sidewalk (Construction Management Division) • PR Notification Letter (Construction Management Division) • Project Number 1000724 Fruitvale (Construction Management Division) • Project Number 1003233 Letter (Construction Management Division) • Project Number 1004807 Letter (Construction Management Division) • Project Number 1004387 Letter (Construction Management Division) • Project Number 1004016-Montclair Pedestrian Improvement Letter (Construction Management Division)
• Project Number 1004807 Letter (Construction Management Division) • Urban Forest Plan – postcard translation (Parks & Tree Division) • Urban Forest Plan – public presentation slides translation (Parks & Tree Division) • Urban Forest Plan – interactive posters for public information sessions (Parks & Tree Division)
• Urban Forest Plan – Executive Summary translation (Parks & Tree Division) • Urban Forest Plan – live interpretation for virtual public information session (Parks & Tree Division
• Urban Forest Plan – live interpretation for in-person public information session (Parks & Tree Division)
• Urban Forest Plan – Final Draft (Parks & Tree Division)

C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines.

As shown in Table 5, OPW have six (6) multilingual telephone message lines:

• OPW Main Reception Information Desk – 510-238-3961
• OPW Construction – 510 238-3051
Attachment A Page253
Department Name: OPW
Fiscal Year: FY2023-2024

• Recycling Hotline – 510-238-7283
• Volunteer Opportunities – 510-238-7630
• Event Hotlines – 510-238-7611
• Adopt-a-Spot Event Hotline – 510-238-7630

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

As stated in section A4, OPW will continue its outreach efforts to the LES community through community meetings, and department special events and activities.

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

There were no oral or written complaints filed with the Department regarding bilingual services this reporting period.

E. Action Plan

1. Identify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

OPW continues to have several continuous recruitments within the next 12 months which will give the department a broad pool of candidates to hire additional bilingual staff. Currently, we are doing continuous recruiting for Assistant Engineer I, Assistant Engineer II and Civil Engineer for our Bureau of Design and Construction. In addition, we are in the process of recruiting for full-time Capital Improvement Project Coordinators, Project Managers, Construction & Maintenance Mechanics, Public Works Supervisor, Tree Trimmer, and Facilities Complex Manager to name a few. Also, the department is awaiting list(s) from DHRM to hire for Administrative Analyst, Assistant Engineer I & II, Civil Engineer, Construction Inspector, Equipment Parts Technician and Environmental Enforcement Officer. We will continue to hire for part-time Student Trainees, Engineering Interns, Park Attendants and Custodians for our Bureau of Design and Construction, Bureau of Environment and Bureau of Maintenance and Information Services. OPW is expecting to continue our efforts of hiring a diverse group of candidates for these current and upcoming recruitments.

Attachment A Page254
ORGANIZATION ADDRESS JOB_CLASS HIRE_DATE NEW HIRE PCP_POSITIONPCP_LANG_1 PCP_LANG_2 BILINGUAL 30111 - Director and Human Resources Unit250 FRANK H. OGAWA PLAZA Temp Contract Svcs Employee, PT 25-May-24 YES YES 30111 - Director and Human Resources Unit250 FRANK H. OGAWA PLAZA Assistant to the Director 13-APR-24 YES YES 30111 - Director and Human Resources Unit250 FRANK H. OGAWA PLAZA Program Analyst II 30-APR-22 YES 30112 - Human Resources 7101 Edgewater Dr - Bldg 4 Administrative Assistant I 10-JUN-23 YES 30121 - PWA Fiscal Services PWA FISCAL Senior Aide, PT 21-JUL-14 YES 30232 - Construction Management and Material Testing7101 Edgewater Dr - Bldg 4 Engineer, Assistant II (Office) 22-OCT-07 YES Spanish 30234 - Facilities Planning and Development250 Frank Ogawa Plaza Capital Improvement Project Coordinator25-JAN-99 YES Chinese 30533 - Sewer System Maintenance 5921 Shepherd Canyon Rd Public Works Supervisor II 18-OCT-93 YES 30551 - Facilities: Administration 250 Frank Ogawa Plaza Administrative Analyst II 07-OCT-02 YES Spanish Spanish 30552 - Facilities: Civic Center Complex 150 Frank H. Ogawa Plaza Custodian 29-NOV-97 YES Chinese 30672 - Street Cleaning 5050 COLISEUM WAY Street Sweeper Operator 01-OCT-12 YES 30676 - Litter Enforcement PWA FISCAL Environmental Enforcement Officer 25-NOV-23 YES YES 30676 - Litter Enforcement PWA FISCAL Environmental Enforcement Officer 15-MAY-21 YES 30676 - Litter Enforcement PWA FISCAL Environmental Enforcement Officer 05-MAY-18 YES Mian 30676 - Litter Enforcement PWA FISCAL Environmental Enforcement Officer 20-MAY-17 YES 30676 - Litter Enforcement PWA FISCAL Environmental Enforcement Officer 28-JAN-08 YES Spanish 30676 - Litter Enforcement PWA FISCAL Environmental Enforcement Officer 14-APR-03 YES 30682 - Env Svcs Recycling & Solid Waste250 Frank Ogawa Plaza Recycling Program Specialist I 20-AUG-22 YES 30682 - Env Svcs Recycling & Solid Waste250 Frank Ogawa Plaza Recycling Program Specialist II 03-FEB-24 YES YES 30682 - Env Svcs Recycling & Solid Waste250 Frank Ogawa Plaza Recycling Program Specialist II 02-APR-22 YES 30682 - Env Svcs Recycling & Solid Waste250 Frank Ogawa Plaza Recycling Program Specialist II 26-JUN-21 YES 30682 - Env Svcs Recycling & Solid Waste250 Frank Ogawa Plaza Recycling Program Specialist II 26-DEC-20 YES 30682 - Env Svcs Recycling & Solid Waste250 Frank Ogawa Plaza Recycling Program Specialist II 02-OCT-00 YES 30682 - Env Svcs Recycling & Solid Waste250 Frank Ogawa Plaza Recycling Program Specialist III 17-OCT-20 YES 30682 - Env Svcs Recycling & Solid Waste250 Frank Ogawa Plaza Recycling Program Specialist III 11-SEP-07 YES 30683 - Env Svcs Environmental Remediation250 Frank Ogawa Plaza Environmental Program Specialist 29-OCT-22 YES 30683 - Env Svcs Environmental Remediation250 Frank Ogawa Plaza Environmental Program Specialist 06-JUL-15 YES Cantanese Mandarin 30683 - Env Svcs Environmental Remediation250 Frank Ogawa Plaza Environmental Program Supervisor 03-OCT-05 YES 30683 - Env Svcs Environmental Remediation250 Frank Ogawa Plaza Management Intern 11-DEC-21 YES 30683 - Env Svcs Environmental Remediation250 Frank Ogawa Plaza Program Analyst II 24-DEC-22 YES 30683 - Env Svcs Environmental Remediation250 Frank Ogawa Plaza Program Analyst II 17-SEP-13 YES 30683 - Env Svcs Environmental Remediation250 Frank Ogawa Plaza Program Analyst III 28-JUL-07 YES 30683 - Env Svcs Environmental Remediation250 Frank Ogawa Plaza Student Trainee, PT 02-SEP-23 YES YES 30683 - Env Svcs Environmental Remediation250 Frank Ogawa Plaza Student Trainee, PT 02-OCT-21 YES 30111 - Director and Human Resources Unit250 FRANK H. OGAWA PLAZA Executive Assistant to the Director 15-DEC-08 NO 30111 - Director and Human Resources Unit250 FRANK H. OGAWA PLAZA Manager, Agency Administrative 14-MAY-12 NO 30111 - Director and Human Resources Unit250 FRANK H. OGAWA PLAZA Manager, Capital Improvement Program12-SEP-16 NO 30111 - Director and Human Resources Unit250 FRANK H. OGAWA PLAZA Public Works Operations Manager 12-SEP-16 NO 30111 - Director and Human Resources Unit250 FRANK H. OGAWA PLAZA Student Trainee, PT 28-OCT-23 YES NO 30111 - Director and Human Resources Unit250 FRANK H. OGAWA PLAZA Temp Contract Svcs Employee, PT 14-OCT-23 YES NO 30111 - Director and Human Resources Unit250 FRANK H. OGAWA PLAZA Temp Contract Svcs Employee, PT 31-JAN-23 NO 30112 - Human Resources 250 FRANK H. OGAWA PLAZA Administrative Analyst II 28-JAN-08 NO 30112 - Human Resources 250 FRANK H. OGAWA PLAZA Administrative Analyst II 23-OCT-06 NO 30112 - Human Resources 250 FRANK H. OGAWA PLAZA Manager, Support Services 07-MAR-20 NO 30112 - Human Resources 250 FRANK H. OGAWA PLAZA Payroll Personnel Clerk III 31-OCT-11 NO 30112 - Human Resources 250 FRANK H. OGAWA PLAZA Payroll Personnel Clerk III 04-DEC-06 NO 30112 - Human Resources 250 FRANK H. OGAWA PLAZA Payroll Personnel Clerk III 24-NOV-01 NO 30112 - Human Resources 250 FRANK H. OGAWA PLAZA Program Analyst I 29-OCT-22 NO 30112 - Human Resources 250 FRANK H. OGAWA PLAZA Program Analyst I 31-OCT-20 NO 30112 - Human Resources 250 FRANK H. OGAWA PLAZA Student Trainee, PT 02-MAR-24 YES NO Spanish 30112 - Human Resources 250 FRANK H. OGAWA PLAZA Student Trainee, PT 20-JAN-24 YES NO 30112 - Human Resources 250 FRANK H. OGAWA PLAZA Student Trainee, PT 06-JAN-24 YES NO 30112 - Human Resources 250 FRANK H. OGAWA PLAZA Student Trainee, PT 06-JAN-24 YES NO Spanish 30112 - Human Resources 250 FRANK H. OGAWA PLAZA Student Trainee, PT 06-JAN-24 YES NO Spanish Attachment A Page255
30112 - Human Resources 250 FRANK H. OGAWA PLAZA Student Trainee, PT 06-JAN-24 YES NO 30112 - Human Resources 250 FRANK H. OGAWA PLAZA Student Trainee, PT 06-JAN-24 YES NO 30112 - Human Resources 250 FRANK H. OGAWA PLAZA Student Trainee, PT 06-JAN-24 YES NO Tongan 30112 - Human Resources 250 FRANK H. OGAWA PLAZA Support Services Supervisor 25-NOV-23 YES NO 30112 - Human Resources 250 FRANK H. OGAWA PLAZA Support Services Supervisor 20-MAR-21 NO 30112 - Human Resources 250 FRANK H. OGAWA PLAZA Training & Public Services Administrator01-DEC-18 NO 30121 - PWA Fiscal Services PWA FISCAL Account Clerk III 07-JAN-23 NO 30121 - PWA Fiscal Services PWA FISCAL Account Clerk III 23-FEB-19 NO 30121 - PWA Fiscal Services PWA FISCAL Account Clerk III 17-AUG-15 NO 30121 - PWA Fiscal Services PWA FISCAL Accountant II 14-MAY-22 NO 30121 - PWA Fiscal Services PWA FISCAL Accountant II 18-MAY-19 NO 30121 - PWA Fiscal Services PWA FISCAL Accountant III 12-NOV-22 NO 30121 - PWA Fiscal Services PWA FISCAL Accountant III 02-JAN-01 NO 30121 - PWA Fiscal Services PWA FISCAL Administrative Services Manager II 19-APR-10 NO 30121 - PWA Fiscal Services PWA FISCAL Budget & Grants Administrator 18-OCT-04 NO 30121 - PWA Fiscal Services PWA FISCAL Management Assistant 13-OCT-14 NO 30181 - Management Information Systems UnitPWA FISCAL Business Analyst II 11-JUL-18 NO 30181 - Management Information Systems UnitPWA FISCAL Business Analyst II 24-APR-06 NO 30181 - Management Information Systems Unit150 Frank Ogawa Plaza Business Analyst III 15-JUN-19 NO 30181 - Management Information Systems Unit250 Frank Ogawa Plaza Business Analyst III 09-MAY-16 NO 30181 - Management Information Systems UnitPWA FISCAL Business Analyst III 26-NOV-07 NO 30181 - Management Information Systems UnitPWA FISCAL Manager, Technology Program 18-OCT-04 NO 30211 - Engineering and Construction - Administration250 FRANK H. OGAWA PLAZA Administrative Assistant I, PT 15-JUL-17 NO 30211 - Engineering and Construction - Administration250 FRANK H. OGAWA PLAZA Administrative Analyst II 05-AUG-23 YES NO 30211 - Engineering and Construction - Administration250 FRANK H. OGAWA PLAZA Administrative Services Manager I 10-APR-06 NO 30211 - Engineering and Construction - Administration250 FRANK H. OGAWA PLAZA Assistant Director, Public Works Agency17-SEP-22 NO 30211 - Engineering and Construction - Administration250 FRANK H. OGAWA PLAZA Exempt Limited Duration Employee 11-SEP-23 YES NO 30211 - Engineering and Construction - Administration250 FRANK H. OGAWA PLAZA Manager, Capital Contracts 26-MAY-98 NO 30231 - Project Delivery - Administration7101 Edgewater Dr - Bldg 4 Administrative Analyst II 03-APR-96 NO 30232 - Construction Management and Material Testing250 Frank Ogawa Plaza Construction Inspector (Field) 15-MAY-21 NO 30232 - Construction Management and Material Testing250 Frank Ogawa Plaza Construction Inspector (Field) 17-JUL-06 NO 30232 - Construction Management and Material Testing250 Frank Ogawa Plaza Construction Inspector (Field) 15-MAR-04 NO German Persian 30232 - Construction Management and Material Testing7101 Edgewater Dr - Bldg 4 Construction Inspector Sup (Field) 15-OCT-96 NO 30232 - Construction Management and Material Testing250 Frank Ogawa Plaza Construction Inspector, Supervisor II 24-JAN-00 NO Arabic French 30232 - Construction Management and Material Testing7101 Edgewater Dr - Bldg 4 Engineer, Assistant I (Office) 06-JAN-24 YES NO 30232 - Construction Management and Material Testing7101 Edgewater Dr - Bldg 4 Engineer, Assistant I (Office) 21-JAN-23 NO 30232 - Construction Management and Material Testing7101 Edgewater Dr - Bldg 4 Engineer, Assistant I (Office) 12-NOV-22 NO 30232 - Construction Management and Material Testing7101 Edgewater Dr - Bldg 4 Engineer, Assistant II (Office) 08-JUL-23 YES NO 30232 - Construction Management and Material Testing7101 Edgewater Dr - Bldg 4 Engineer, Assistant II (Office) 27-MAY-23 NO 30232 - Construction Management and Material Testing7101 Edgewater Dr - Bldg 4 Engineer, Assistant II (Office) 08-FEB-20 NO 30232 - Construction Management and Material Testing7101 Edgewater Dr - Bldg 4 Engineer, Assistant II (Office) 25-JAN-20 NO 30232 - Construction Management and Material Testing7101 Edgewater Dr - Bldg 4 Engineer, Assistant II (Office) 02-JUN-18 NO 30232 - Construction Management and Material Testing7101 Edgewater Dr - Bldg 4 Engineer, Assistant II (Office) 22-AUG-11 NO 30232 - Construction Management and Material Testing7101 Edgewater Dr - Bldg 4 Engineer, Civil (Office) 24-JUL-21 NO 30232 - Construction Management and Material Testing7101 Edgewater Dr - Bldg 4 Engineer, Civil (Office) 10-JUL-21 NO 30232 - Construction Management and Material Testing250 Frank Ogawa Plaza Engineer, Civil Supervising (Field) 29-MAY-12 NO 30232 - Construction Management and Material Testing7101 Edgewater Dr - Bldg 4 Engineer, Civil Supervising (Office) 09-FEB-19 NO 30234 - Facilities Planning and Development250 Frank Ogawa Plaza Account Clerk III 12-APR-04 NO 30234 - Facilities Planning and Development250 Frank Ogawa Plaza Capital Imp Proj Coord, Asst 30-OCT-21 NO 30234 - Facilities Planning and Development250 Frank Ogawa Plaza Capital Improvement Project Coordinator05-FEB-22 NO 30234 - Facilities Planning and Development250 Frank Ogawa Plaza Capital Improvement Project Coordinator22-JAN-22 NO 30234 - Facilities Planning and Development250 Frank Ogawa Plaza Capital Improvement Project Coordinator30-MAR-15 NO 30234 - Facilities Planning and Development250 Frank Ogawa Plaza Manager, Capital Improvement Program23-OCT-06 NO 30234 - Facilities Planning and Development250 Frank Ogawa Plaza Project Manager 05-MAY-18 NO 30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Administrative Analyst II 30-APR-01 NO Attachment A Page256
30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Construction Inspector (Field) 11-AUG-18 NO 30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Construction Inspector (Field) 11-OCT-04 NO 30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Construction Inspector, Sr (Field) 04-MAR-89 NO 30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Drafting Technician, Intermediate 12-NOV-22 NO 30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Drafting/Design Technician, Sr 13-MAR-17 NO 30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Engineer, Assistant II (Office) 08-FEB-20 NO 30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Engineer, Assistant II (Office) 25-JAN-20 NO 30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Engineer, Assistant II (Office) 23-APR-07 NO 30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Engineer, Assistant II (Office) 12-JUN-95 NO 30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Engineer, Civil (Field) 12-JUN-21 NO 30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Engineer, Civil Principal 04-JUN-07 NO 30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Engineer, Civil Supervising (Office) 07-APR-18 NO 30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Engineer, Civil Supervising (Office) 27-FEB-01 NO 30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Student Trainee, PT 25-JUN-22 NO 30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Student Trainee, PT 13-JUL-19 NO 30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Student Trainee, PT 13-JUL-19 NO 30245 - Watershed and Stormwater Program250 Frank Ogawa Plaza Engineer, Civil (Office) 10-JUL-21 NO 30245 - Watershed and Stormwater Program250 Frank Ogawa Plaza Program Analyst III 13-APR-24 YES NO 30245 - Watershed and Stormwater Program250 Frank Ogawa Plaza Program Analyst III 17-JAN-17 NO 30245 - Watershed and Stormwater Program250 Frank Ogawa Plaza Program Analyst III 10-NOV-14 NO 30245 - Watershed and Stormwater Program250 Frank Ogawa Plaza Program Analyst III 10-SEP-13 NO 30245 - Watershed and Stormwater Program250 Frank Ogawa Plaza Watershed Program Supervisor 17-JUN-17 NO 30511 - Infrastructure& Ops Asst Director's Office7101 Edgewater Dr - Bldg 4 Administrative Assistant II 03-MAR-03 NO 30511 - Infrastructure& Ops Asst Director's Office7101 Edgewater Dr - Bldg 4 Assistant Director, Public Works Agency26-MAY-14 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Administrative Assistant I 06-OCT-03 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Heavy Equipment Operator 14-OCT-02 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Public Works Maintenance Worker 17-SEP-22 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Public Works Maintenance Worker 17-SEP-22 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Public Works Maintenance Worker 20-FEB-21 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Public Works Maintenance Worker 27-JUN-20 NO 30532 - Storm Drain Maintenance 5050 COLISEUM WAY Public Works Maintenance Worker 22-SEP-18 NO 30532 - Storm Drain Maintenance 5921 Shepherd Canyon Rd Public Works Maintenance Worker 28-JUL-18 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Public Works Maintenance Worker 21-OCT-17 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Public Works Maintenance Worker 24-NOV-14 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Public Works Maintenance Worker 29-SEP-14 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Public Works Maintenance Worker 31-AUG-13 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Public Works Maintenance Worker 08-JUL-13 NO 30532 - Storm Drain Maintenance 5921 Shepherd Canyon Rd Public Works Maintenance Worker 08-AUG-09 NO 30532 - Storm Drain Maintenance 5921 Shepherd Canyon Rd Public Works Maintenance Worker 15-DEC-97 NO 30532 - Storm Drain Maintenance 5921 Shepherd Canyon Rd Public Works Supervisor I 20-SEP-10 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Public Works Supervisor I 11-FEB-91 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Public Works Supervisor II 19-APR-99 NO 30532 - Storm Drain Maintenance 5921 Shepherd Canyon Rd Street Maintenance Leader 05-OCT-19 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Street Maintenance Leader 08-SEP-18 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Street Maintenance Leader 21-MAY-18 NO 30532 - Storm Drain Maintenance 5921 Shepherd Canyon Rd Street Maintenance Leader 11-SEP-17 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Street Maintenance Leader 23-OCT-06 NO 30532 - Storm Drain Maintenance 5050 COLISEUM WAY Street Maintenance Leader 03-AUG-02 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Street Maintenance Leader 13-MAY-02 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Street Maintenance Leader 14-APR-01 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Street Maintenance Leader 03-JUL-93 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Administrative Analyst II 24-AUG-09 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Heavy Equipment Operator 22-OCT-17 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Heavy Equipment Operator 09-MAY-05 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Management Assistant 12-JUN-10 NO Attachment A Page257
30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Public Works Operations Manager 01-OCT-94 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Public Works Supervisor I 05-JAN-15 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Public Works Supervisor I 01-OCT-12 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Public Works Supervisor I 02-JAN-07 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Public Works Supervisor I 27-OCT-03 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Public Works Supervisor I 29-JAN-96 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 05-OCT-19 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 23-SEP-17 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 23-DEC-13 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 23-DEC-13 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 25-JUN-12 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 14-MAY-12 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 23-JAN-12 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 24-JAN-11 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 23-OCT-07 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 02-JUN-07 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 02-JAN-07 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 02-JAN-07 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 02-JAN-07 NO Spanish 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 09-SEP-06 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 19-AUG-02 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 18-AUG-01 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 19-APR-99 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 14-MAR-94 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 15-MAR-93 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 12-OCT-87 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Planner 08-JUL-13 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 13-MAY-23 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 15-APR-23 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 01-APR-23 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 01-APR-23 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 01-APR-23 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 01-APR-23 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 27-NOV-21 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 24-JUL-21 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 22-AUG-20 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 08-FEB-20 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 08-FEB-20 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 28-AUG-17 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 03-JUN-17 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 06-JAN-14 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 23-DEC-13 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 08-JUL-13 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 12-JUL-10 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 08-AUG-09 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 07-APR-08 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 23-OCT-07 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 02-JAN-07 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 01-JUL-06 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 22-JUN-02 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 10-JAN-00 NO Spanish 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 18-OCT-99 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 20-MAR-99 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 16-FEB-93 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Administrative Analyst II 01-APR-23 NO Attachment A Page258
30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Auto Equipment Mechanic 09-DEC-23 YES NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Auto Equipment Mechanic 19-AUG-23 YES NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Auto Equipment Mechanic 06-FEB-21 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Auto Equipment Mechanic 22-AUG-20 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Auto Equipment Mechanic 22-AUG-20 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Auto Equipment Mechanic 27-FEB-17 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Auto Equipment Mechanic 12-MAY-14 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Auto Equipment Mechanic 03-DEC-07 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Auto Equipment Mechanic 27-FEB-06 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Auto Equipment Service Worker 31-MAR-14 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Auto Equipment Service Worker 27-SEP-04 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Equipment Body Repair Worker 10-JUN-23 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Equipment Body Repair Worker 26-SEP-05 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Equipment Parts Technician 30-APR-22 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Equipment Parts Technician 05-JUN-17 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Equipment Services Superintendent 13-AUG-07 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Equipment Supervisor 13-MAR-17 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Equipment Supervisor 11-AUG-03 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Exempt Limited Duration Employee 15-APR-23 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Facility Security Assistant, PT 29-SEP-14 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Fleet Compliance Coordinator 11-MAY-15 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Fleet Specialist 19-NOV-07 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Heavy Equipment Mechanic 30-SEP-23 YES NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Heavy Equipment Mechanic 30-SEP-23 YES NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Heavy Equipment Mechanic 16-SEP-23 YES NO 30541 - Equipment Services Administration250 Frank Ogawa Plaza Heavy Equipment Mechanic 30-APR-22 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Heavy Equipment Mechanic 19-FEB-22 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Heavy Equipment Mechanic 19-FEB-22 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Heavy Equipment Mechanic 24-JUL-21 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Heavy Equipment Mechanic 22-AUG-20 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Heavy Equipment Mechanic 21-SEP-19 NO 30541 - Equipment Services Administration250 Frank Ogawa Plaza Heavy Equipment Mechanic 21-SEP-19 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Heavy Equipment Mechanic 27-FEB-17 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Heavy Equipment Mechanic 05-JUL-16 NO 30541 - Equipment Services Administration250 Frank Ogawa Plaza Heavy Equipment Mechanic 11-MAY-15 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Heavy Equipment Mechanic 06-NOV-06 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Heavy Equipment Mechanic 20-DEC-04 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Heavy Equipment Mechanic 11-MAR-91 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Heavy Equipment Service Worker 06-JAN-24 YES NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Heavy Equipment Service Worker 09-DEC-23 YES NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Heavy Equipment Service Worker 09-DEC-23 YES NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Heavy Equipment Service Worker 09-DEC-23 YES NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Heavy Equipment Service Worker 22-AUG-20 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Heavy Equipment Supervisor 31-MAR-14 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Heavy Equipment Supervisor 05-NOV-07 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Management Assistant 18-DEC-06 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Manager, Equipment Services 01-JUN-99 NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Temp Contract Svcs Employee, PT 16-MAR-24 YES NO 30541 - Equipment Services Administration7101 Edgewater Dr - Bldg 2 Temp Contract Svcs Employee, PT 14-OCT-23 YES NO 30551 - Facilities: Administration 7101 Edgewater Dr - Bldg 4 Administrative Analyst II 31-DEC-05 NO 30551 - Facilities: Administration 250 Frank Ogawa Plaza Capital Imp Proj Coord, Asst 26-AUG-17 NO 30551 - Facilities: Administration 250 Frank Ogawa Plaza Capital Improvement Project Coordinator19-DEC-05 NO 30551 - Facilities: Administration 250 Frank Ogawa Plaza Facilities Complex Manager 29-MAY-12 NO 30551 - Facilities: Administration 7101 Edgewater Dr - Bldg 2 Manager, Building Services 06-MAY-95 NO 30552 - Facilities: Civic Center Complex 150 Frank H. Ogawa Plaza Custodial Services Supervisor I 03-MAY-08 NO Attachment A Page259
30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian 16-MAR-24 YES NO 30552 - Facilities: Civic Center Complex 8201 EDGEWATER DRIVE Custodian 02-MAR-24 YES NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian 02-MAR-24 YES NO 30552 - Facilities: Civic Center Complex 150 Frank H. Ogawa Plaza Custodian 17-OCT-20 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian 17-OCT-20 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian 17-OCT-20 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian 19-SEP-20 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian 06-APR-19 NO 30552 - Facilities: Civic Center Complex 150 Frank H. Ogawa Plaza Custodian 23-MAR-19 NO 30552 - Facilities: Civic Center Complex 666 Bellvue Ave Custodian 16-FEB-16 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian 16-FEB-16 NO 30552 - Facilities: Civic Center Complex 150 Frank H. Ogawa Plaza Custodian 21-JUL-14 NO 30552 - Facilities: Civic Center Complex 666 Bellvue Ave Custodian 18-FEB-14 NO 30552 - Facilities: Civic Center Complex 666 Bellvue Ave Custodian 21-FEB-07 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian 04-JAN-99 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian 24-NOV-97 NO 30552 - Facilities: Civic Center Complex 150 Frank H. Ogawa Plaza Custodian 11-MAY-92 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian, PT 17-OCT-20 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian, PT 19-SEP-20 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian, PT 09-MAR-19 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian, PT 09-MAR-19 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian, PT 09-MAR-19 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian, PT 26-AUG-17 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian, PT 26-AUG-17 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian, PT 16-FEB-16 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian, PT 02-FEB-15 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian, PT 21-NOV-05 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian, PT 11-May-24 YES NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian, PT 11-May-24 YES NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian, PT 11-May-24 YES NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Maintenance Mechanic 23-NOV-15 NO 30552 - Facilities: Civic Center Complex 150 Frank H. Ogawa Plaza Stationary Engineer 18-AUG-03 NO 30552 - Facilities: Civic Center Complex 150 Frank H. Ogawa Plaza Stationary Engineer, Chief 01-FEB-99 NO 30553 - Facilities: Hall of Justice Complex7101 Edgewater Dr - Bldg 4 Custodial Services Supervisor I 18-FEB-14 NO 30553 - Facilities: Hall of Justice Complex666 Bellvue Ave Custodian 13-APR-24 YES NO 30553 - Facilities: Hall of Justice Complex250 Frank Ogawa Plaza Custodian 19-SEP-20 NO 30553 - Facilities: Hall of Justice Complex250 Frank Ogawa Plaza Custodian 11-SEP-17 NO 30553 - Facilities: Hall of Justice Complex8201 EDGEWATER DRIVE Custodian 16-FEB-16 NO 30553 - Facilities: Hall of Justice Complex250 Frank Ogawa Plaza Custodian 18-FEB-14 NO 30553 - Facilities: Hall of Justice Complex150 Frank H. Ogawa Plaza Custodian 17-MAY-04 NO 30553 - Facilities: Hall of Justice Complex250 Frank Ogawa Plaza Custodian 31-JAN-04 NO 30553 - Facilities: Hall of Justice Complex150 Frank H. Ogawa Plaza Custodian 22-MAY-03 NO 30553 - Facilities: Hall of Justice Complex150 Frank H. Ogawa Plaza Custodian 06-JUL-02 NO 30553 - Facilities: Hall of Justice Complex150 Frank H. Ogawa Plaza Custodian 02-JAN-01 NO 30553 - Facilities: Hall of Justice Complex666 Bellvue Ave Custodian, PPT 25-JUL-98 NO 30553 - Facilities: Hall of Justice Complex250 Frank Ogawa Plaza Custodian, PT 19-OCT-19 NO 30553 - Facilities: Hall of Justice Complex250 Frank Ogawa Plaza Custodian, PT 26-AUG-17 NO 30553 - Facilities: Hall of Justice Complex150 Frank H. Ogawa Plaza Stationary Engineer 03-OCT-20 NO 30553 - Facilities: Hall of Justice Complex1000 Oak Street Stationary Engineer 08-OCT-18 NO 30553 - Facilities: Hall of Justice Complex7101 Edgewater Dr - Bldg 2 Stationary Engineer 24-AUG-09 NO 30553 - Facilities: Hall of Justice Complex150 Frank H. Ogawa Plaza Stationary Engineer 10-MAY-04 NO 30553 - Facilities: Hall of Justice Complex455 7th Street Stationary Engineer, Chief 05-NOV-07 NO 30554 - Facilities: Plant Operations 250 Frank Ogawa Plaza Construction & Maintenance Mechanic 26-DEC-20 NO 30554 - Facilities: Plant Operations 250 Frank Ogawa Plaza Custodian, PPT 11-May-24 YES NO 30554 - Facilities: Plant Operations 250 Frank Ogawa Plaza Custodian, PPT 11-May-24 YES NO Attachment A Page260
30554 - Facilities: Plant Operations 1000 Oak Street Stationary Engineer 07-DEC-13 NO 30554 - Facilities: Plant Operations 7101 Edgewater Dr - Bldg 2 Stationary Engineer 30-SEP-02 NO 30554 - Facilities: Plant Operations 1000 Oak Street Stationary Engineer 30-JUN-97 NO 30554 - Facilities: Plant Operations 1000 Oak Street Stationary Engineer, Chief 10-JAN-05 NO 30555 - Facilities: Roving Custodial - OPR250 Frank Ogawa Plaza Custodial Services Supervisor I 03-MAY-10 NO 30555 - Facilities: Roving Custodial - OPR250 Frank Ogawa Plaza Custodial Services Supervisor I 08-NOV-99 NO 30555 - Facilities: Roving Custodial - OPR250 Frank Ogawa Plaza Custodian 13-APR-24 YES NO 30555 - Facilities: Roving Custodial - OPR250 Frank Ogawa Plaza Custodian 13-APR-24 YES NO 30555 - Facilities: Roving Custodial - OPR250 Frank Ogawa Plaza Custodian 19-SEP-20 NO 30555 - Facilities: Roving Custodial - OPR250 Frank Ogawa Plaza Custodian 22-FEB-20 NO 30555 - Facilities: Roving Custodial - OPR666 Bellvue Ave Custodian 16-FEB-16 NO 30555 - Facilities: Roving Custodial - OPR250 Frank Ogawa Plaza Custodian 16-FEB-16 NO 30555 - Facilities: Roving Custodial - OPR250 Frank Ogawa Plaza Custodian 16-FEB-16 NO 30555 - Facilities: Roving Custodial - OPR666 Bellvue Ave Custodian 31-JAN-15 NO 30555 - Facilities: Roving Custodial - OPR7101 Edgewater Dr - Bldg 4 Custodian 31-JUL-06 NO 30555 - Facilities: Roving Custodial - OPR250 Frank Ogawa Plaza Custodian 19-JUN-04 NO 30555 - Facilities: Roving Custodial - OPR150 Frank H. Ogawa Plaza Custodian 31-JAN-04 NO 30555 - Facilities: Roving Custodial - OPR666 Bellvue Ave Custodian 08-DEC-03 NO 30555 - Facilities: Roving Custodial - OPR7101 Edgewater Dr - Bldg 4 Custodian 30-MAR-02 NO 30555 - Facilities: Roving Custodial - OPR7101 Edgewater Dr - Bldg 4 Custodian 19-JUL-97 NO 30555 - Facilities: Roving Custodial - OPR666 Bellvue Ave Custodian 11-JAN-97 NO 30555 - Facilities: Roving Custodial - OPR250 Frank Ogawa Plaza Custodian, PPT 08-FEB-20 NO 30555 - Facilities: Roving Custodial - OPR666 Bellvue Ave Custodian, PPT 22-MAY-04 NO 30555 - Facilities: Roving Custodial - OPR250 Frank Ogawa Plaza Custodian, PT 17-OCT-20 NO 30555 - Facilities: Roving Custodial - OPR250 Frank Ogawa Plaza Custodian, PT 19-SEP-20 NO 30555 - Facilities: Roving Custodial - OPR250 Frank Ogawa Plaza Custodian, PT 08-OCT-16 NO 30555 - Facilities: Roving Custodial - OPR250 Frank Ogawa Plaza Custodian, PT 31-JAN-15 NO 30555 - Facilities: Roving Custodial - OPR250 Frank Ogawa Plaza Custodian, PT 31-JAN-15 NO 30556 - Facilities: Maintenance 7101 Edgewater Dr - Bldg 2 Construction & Maintenance Mechanic 30-OCT-21 NO 30556 - Facilities: Maintenance 7101 Edgewater Dr - Bldg 2 Construction & Maintenance Mechanic 21-MAY-07 NO 30556 - Facilities: Maintenance 7101 Edgewater Dr - Bldg 2 Construction & Maintenance Supv I 26-MAR-07 NO 30556 - Facilities: Maintenance 7101 Edgewater Dr - Bldg 2 Custodian 17-OCT-20 NO 30556 - Facilities: Maintenance 7101 Edgewater Dr - Bldg 2 Custodian 16-FEB-16 NO 30556 - Facilities: Maintenance 250 Frank Ogawa Plaza Maintenance Mechanic 01-JUN-19 NO 30556 - Facilities: Maintenance 7101 Edgewater Dr - Bldg 2 Painter 10-DEC-22 NO 30556 - Facilities: Maintenance 7101 Edgewater Dr - Bldg 2 Painter 10-DEC-22 NO 30556 - Facilities: Maintenance 250 Frank Ogawa Plaza Painter 14-MAY-22 NO 30556 - Facilities: Maintenance 7101 Edgewater Dr - Bldg 2 Painter 19-MAR-22 NO 30556 - Facilities: Maintenance 7101 Edgewater Dr - Bldg 2 Painter 03-NOV-99 NO 30556 - Facilities: Maintenance 7101 Edgewater Dr - Bldg 2 Painter 23-JAN-89 NO 30556 - Facilities: Maintenance 7101 Edgewater Dr - Bldg 2 Plumber 05-JAN-15 NO 30556 - Facilities: Maintenance 7101 Edgewater Dr - Bldg 2 Plumber 26-OCT-02 NO 30556 - Facilities: Maintenance 7101 Edgewater Dr - Bldg 2 Plumber 15-APR-02 NO 30557 - Facilities: Structural 7101 Edgewater Dr - Bldg 2 Carpenter 25-NOV-23 YES NO 30557 - Facilities: Structural 7101 Edgewater Dr - Bldg 2 Carpenter 25-NOV-23 YES NO 30557 - Facilities: Structural 7101 Edgewater Dr - Bldg 2 Carpenter 19-NOV-07 NO 30557 - Facilities: Structural 7101 Edgewater Dr - Bldg 2 Carpenter 26-MAR-07 NO 30557 - Facilities: Structural 7101 Edgewater Dr - Bldg 2 Carpenter 18-OCT-93 NO 30557 - Facilities: Structural 7101 Edgewater Dr - Bldg 2 Construction & Maintenance Mechanic 22-AUG-20 NO 30557 - Facilities: Structural 7101 Edgewater Dr - Bldg 2 Construction & Maintenance Mechanic 29-APR-13 NO 30557 - Facilities: Structural 7101 Edgewater Dr - Bldg 2 Construction & Maintenance Mechanic 31-JUL-06 NO 30557 - Facilities: Structural 7101 Edgewater Dr - Bldg 2 Construction & Maintenance Mechanic 28-OCT-02 NO 30557 - Facilities: Structural 7101 Edgewater Dr - Bldg 2 Construction & Maintenance Supv I 12-JUN-00 NO 30557 - Facilities: Structural 7101 Edgewater Dr - Bldg 2 Exempt Limited Duration Employee 29-APR-23 NO 30558 - Facilities: Electrical/ Project 7101 Edgewater Dr - Bldg 2 Construction & Maintenance Supv I 31-JUL-06 NO Attachment A Page261
30558 - Facilities: Electrical/ Project 250 Frank Ogawa Plaza Electrical Engineer II 16-SEP-02 NO 30558 - Facilities: Electrical/ Project 7101 Edgewater Dr - Bldg 2 Electrician 28-JUN-10 NO 30558 - Facilities: Electrical/ Project 7101 Edgewater Dr - Bldg 2 Electrician Leader 31-JAN-05 NO 30559 - Facilities: Custodial - OPL 250 Frank Ogawa Plaza Custodial Services Supervisor I 07-JAN-13 NO 30559 - Facilities: Custodial - OPL 666 Bellvue Ave Custodian 20-OCT-06 NO 30559 - Facilities: Custodial - OPL 7101 Edgewater Dr - Bldg 4 Custodian 31-AUG-02 NO 30559 - Facilities: Custodial - OPL 250 Frank Ogawa Plaza Custodian 02-FEB-02 NO 30559 - Facilities: Custodial - OPL 7101 Edgewater Dr - Bldg 4 Custodian 30-OCT-00 NO 30559 - Facilities: Custodial - OPL 150 Frank H. Ogawa Plaza Custodian 28-JUL-98 NO 30559 - Facilities: Custodial - OPL 7101 Edgewater Dr - Bldg 4 Custodian 23-AUG-93 NO 30559 - Facilities: Custodial - OPL 250 Frank Ogawa Plaza Custodian, PT 28-OCT-23 YES NO 30559 - Facilities: Custodial - OPL 250 Frank Ogawa Plaza Custodian, PT 02-SEP-23 YES NO 30559 - Facilities: Custodial - OPL 250 Frank Ogawa Plaza Custodian, PT 02-SEP-23 YES NO 30559 - Facilities: Custodial - OPL 250 Frank Ogawa Plaza Custodian, PT 02-SEP-23 YES NO 30559 - Facilities: Custodial - OPL 250 Frank Ogawa Plaza Custodian, PT 05-AUG-23 YES NO 30559 - Facilities: Custodial - OPL 250 Frank Ogawa Plaza Custodian, PT 24-JUN-23 NO 30559 - Facilities: Custodial - OPL 250 Frank Ogawa Plaza Custodian, PT 27-MAY-23 NO 30559 - Facilities: Custodial - OPL 250 Frank Ogawa Plaza Custodian, PT 27-MAY-23 NO 30559 - Facilities: Custodial - OPL 250 Frank Ogawa Plaza Custodian, PT 27-MAY-23 NO 30559 - Facilities: Custodial - OPL 250 Frank Ogawa Plaza Custodian, PT 17-OCT-20 NO 30559 - Facilities: Custodial - OPL 666 Bellvue Ave Custodian, PT 08-FEB-20 NO 30559 - Facilities: Custodial - OPL 666 Bellvue Ave Custodian, PT 08-FEB-20 NO 30559 - Facilities: Custodial - OPL 666 Bellvue Ave Custodian, PT 09-MAR-19 NO 30559 - Facilities: Custodial - OPL 666 Bellvue Ave Custodian, PT 02-FEB-15 NO 30559 - Facilities: Custodial - OPL 666 Bellvue Ave Custodian, PT 16-APR-11 NO 30559 - Facilities: Custodial - OPL 666 Bellvue Ave Custodian, PT 13-NOV-10 NO 30559 - Facilities: Custodial - OPL 666 Bellvue Ave Custodian, PT 01-AUG-05 NO 30559 - Facilities: Custodial - OPL 666 Bellvue Ave Custodian, PT 31-AUG-02 NO 30559 - Facilities: Custodial - OPL 666 Bellvue Ave Custodian, PT 18-APR-98 NO 30559 - Facilities: Custodial - OPL 250 Frank Ogawa Plaza Painter 24-DEC-22 NO 30559 - Facilities: Custodial - OPL 250 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 30-MAR-24 YES NO 30559 - Facilities: Custodial - OPL 250 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 02-MAR-24 YES NO 30611 - Facilities & Environ Asst. Director's Office7101 Edgewater Dr - Bldg 4 Administrative Assistant II 26-DEC-20 NO 30611 - Facilities & Environ Asst. Director's Office7101 Edgewater Dr - Bldg 2 Administrative Services Manager I 10-DEC-12 NO 30611 - Facilities & Environ Asst. Director's Office7101 Edgewater Dr - Bldg 4 Assistant Director, Public Works Agency30-MAR-98 NO 30611 - Facilities & Environ Asst. Director's Office7101 Edgewater Dr - Bldg 2 Temp Contract Svcs Employee, PT 19-MAR-22 NO 30651 - Parks/Bldg Maint Admin 7101 Edgewater Dr - Bldg 4 Administrative Assistant II 11-DEC-99 NO Spanish 30651 - Parks/Bldg Maint Admin 7101 Edgewater Dr - Bldg 4 Manager, Park Services 06-AUG-12 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 11-DEC-21 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 13-NOV-21 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 13-NOV-21 NO 30652 - Landscape Maintenance 8201 EDGEWATER DRIVE Gardener Crew Leader 13-NOV-21 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 21-AUG-21 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 07-AUG-21 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 24-JUL-21 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 24-JUL-21 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 08-AUG-20 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 01-JUN-19 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 09-JUN-14 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 09-JUN-14 NO 30652 - Landscape Maintenance 666 Bellvue Ave Gardener Crew Leader 04-SEP-12 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 04-SEP-12 NO 30652 - Landscape Maintenance 7101 Edgewater Drive Gardener Crew Leader 06-AUG-12 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 03-MAY-10 NO 30652 - Landscape Maintenance 666 Bellvue Ave Gardener Crew Leader 08-AUG-09 NO Attachment A Page262
30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 08-OCT-07 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 04-JUN-07 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 07-MAY-07 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 11-SEP-06 NO 30652 - Landscape Maintenance 8201 EDGEWATER DRIVE Gardener Crew Leader 17-APR-06 NO 30652 - Landscape Maintenance 8201 EDGEWATER DRIVE Gardener Crew Leader 31-OCT-98 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 28-OCT-23 YES NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 02-SEP-23 YES NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 19-AUG-23 YES NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 05-AUG-23 YES NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 05-AUG-23 YES NO 30652 - Landscape Maintenance 666 Bellvue Ave Gardener II 04-MAR-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 18-FEB-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 04-FEB-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 07-JAN-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 10-DEC-22 NO 30652 - Landscape Maintenance 8201 EDGEWATER DRIVE Gardener II 26-NOV-22 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 26-NOV-22 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 26-NOV-22 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 16-APR-22 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 05-MAR-22 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 11-DEC-21 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 08-AUG-20 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 01-JUN-19 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 01-JUN-19 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 04-MAY-19 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 06-APR-19 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 06-APR-19 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 06-APR-19 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 28-JUL-18 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 05-JUL-16 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 05-JUL-16 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 06-JUL-15 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 09-JUN-14 NO 30652 - Landscape Maintenance 8201 EDGEWATER DRIVE Gardener II 15-DEC-07 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 03-JUL-06 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 02-FEB-02 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 29-MAR-96 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Irrigation Repair Specialist 06-MAY-17 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Irrigation Repair Specialist 09-MAY-11 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PPT 28-OCT-23 YES NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PPT 30-SEP-23 YES NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PPT 25-DEC-21 NO 30652 - Landscape Maintenance 666 Bellvue Ave Park Attendant, PT 20-JAN-24 YES NO 30652 - Landscape Maintenance 666 Bellvue Ave Park Attendant, PT 11-NOV-23 YES NO 30652 - Landscape Maintenance 666 Bellvue Ave Park Attendant, PT 11-NOV-23 YES NO 30652 - Landscape Maintenance 666 Bellvue Ave Park Attendant, PT 11-NOV-23 YES NO 30652 - Landscape Maintenance 666 Bellvue Ave Park Attendant, PT 11-NOV-23 YES NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 28-OCT-23 YES NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 28-OCT-23 YES NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 28-OCT-23 YES NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 28-OCT-23 YES NO 30652 - Landscape Maintenance 666 Bellvue Ave Park Attendant, PT 14-OCT-23 YES NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 30-SEP-23 YES NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 05-AUG-23 YES NO Attachment A Page263
30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 22-JUL-23 YES NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 08-JUL-23 YES NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 08-JUL-23 YES NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 08-JUL-23 YES NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 24-JUN-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 24-JUN-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 24-JUN-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 15-APR-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 04-MAR-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 21-JAN-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 21-JAN-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 07-JAN-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 07-JAN-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 07-JAN-23 NO 30652 - Landscape Maintenance 666 Bellvue Ave Park Attendant, PT 15-OCT-22 NO 30652 - Landscape Maintenance 666 Bellvue Ave Park Attendant, PT 15-OCT-22 NO 30652 - Landscape Maintenance 666 Bellvue Ave Park Attendant, PT 03-SEP-22 NO 30652 - Landscape Maintenance 666 Bellvue Ave Park Attendant, PT 09-JUL-22 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 09-JUL-22 NO 30652 - Landscape Maintenance 666 Bellvue Ave Park Attendant, PT 08-JAN-22 NO 30652 - Landscape Maintenance 666 Bellvue Ave Park Attendant, PT 11-DEC-21 NO 30652 - Landscape Maintenance 666 Bellvue Ave Park Attendant, PT 11-DEC-21 NO 30652 - Landscape Maintenance 666 Bellvue Ave Park Attendant, PT 13-NOV-21 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 08-AUG-20 NO 30652 - Landscape Maintenance 666 Bellvue Ave Park Attendant, PT 06-APR-19 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 06-APR-19 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 16-JAN-18 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 20-MAY-17 NO 30652 - Landscape Maintenance 666 Bellvue Ave Park Attendant, PT 17-JAN-17 NO 30652 - Landscape Maintenance 666 Bellvue Ave Park Attendant, PT 11-SEP-06 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Equipment Operator 21-AUG-21 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Equipment Operator 08-JUL-13 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Equipment Operator 04-SEP-12 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Equipment Operator 04-SEP-12 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Equipment Operator 03-OCT-11 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Equipment Operator 12-JUN-10 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Supervisor I 05-AUG-23 YES NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Supervisor I 07-AUG-21 NO 30652 - Landscape Maintenance 8201 EDGEWATER DRIVE Park Supervisor I 12-JUN-21 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Supervisor I 11-AUG-18 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Supervisor I 05-JUL-16 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Supervisor I 24-NOV-14 NO 30652 - Landscape Maintenance 250 FRANK H. OGAWA PLAZA Park Supervisor I 14-APR-01 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Supervisor II 14-APR-14 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Supervisor II 12-NOV-13 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Temp Contract Svcs Employee, PT 28-OCT-23 YES NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Temp Contract Svcs Employee, PT 18-FEB-23 NO 30654 - Tree Services 7101 Edgewater Dr - Bldg 4 Administrative Analyst II 23-MAR-19 NO 30654 - Tree Services 7101 Edgewater Dr - Bldg 4 Administrative Assistant II 22-JAN-22 NO 30654 - Tree Services 7101 Edgewater Dr - Bldg 4 Arboricultural Inspector 14-APR-14 NO 30654 - Tree Services 7101 Edgewater Dr - Bldg 4 Arboricultural Inspector 27-APR-91 NO 30654 - Tree Services 7101 Edgewater Dr - Bldg 4 Tree Supervisor II 29-JAN-18 NO 30654 - Tree Services 7101 Edgewater Dr - Bldg 4 Tree Trimmer 14-NOV-20 NO 30654 - Tree Services 7101 Edgewater Dr - Bldg 4 Tree Trimmer 31-OCT-20 NO 30654 - Tree Services 7101 Edgewater Dr - Bldg 4 Tree Trimmer 31-OCT-20 NO Attachment A Page264
30654 - Tree Services 7101 Edgewater Dr - Bldg 4 Tree Trimmer 16-JUN-18 NO 30654 - Tree Services 7101 Edgewater Dr - Bldg 4 Tree Trimmer 04-JUN-18 NO 30654 - Tree Services 7101 Edgewater Dr - Bldg 4 Tree Trimmer 07-SEP-09 NO 30654 - Tree Services 7101 Edgewater Dr - Bldg 4 Tree Trimmer 14-FEB-05 NO 30654 - Tree Services 7101 Edgewater Dr - Bldg 4 Tree Worker 22-JUL-23 YES NO 30654 - Tree Services 7101 Edgewater Dr - Bldg 4 Tree Worker 13-NOV-21 NO 30654 - Tree Services 7101 Edgewater Dr - Bldg 4 Tree Worker 13-NOV-21 NO 30671 - SCGA Admin 750 50th Ave. Administrative Analyst II 28-JUL-18 NO 30671 - SCGA Admin 750 50th Ave. Public Works Operations Manager 29-OCT-22 NO 30672 - Street Cleaning 5050 COLISEUM WAY Public Works Maintenance Worker 09-MAY-05 NO 30672 - Street Cleaning 5050 COLISEUM WAY Public Works Supervisor I 03-SEP-13 NO 30672 - Street Cleaning 5050 COLISEUM WAY Public Works Supervisor I 19-APR-99 NO 30672 - Street Cleaning 750 50th Ave. Public Works Supervisor II 12-OCT-87 NO 30672 - Street Cleaning 5921 Shepherd Canyon Rd Street Maintenance Leader 11-MAR-85 NO 30672 - Street Cleaning 5050 COLISEUM WAY Street Sweeper Operator 09-DEC-23 YES NO 30672 - Street Cleaning 5050 COLISEUM WAY Street Sweeper Operator 25-NOV-23 YES NO 30672 - Street Cleaning 5921 Shepherd Canyon Rd Street Sweeper Operator 08-JUL-23 YES NO 30672 - Street Cleaning 5050 COLISEUM WAY Street Sweeper Operator 07-JAN-23 NO 30672 - Street Cleaning 5050 COLISEUM WAY Street Sweeper Operator 05-OCT-19 NO 30672 - Street Cleaning 5050 COLISEUM WAY Street Sweeper Operator 16-JAN-18 NO 30672 - Street Cleaning 5050 COLISEUM WAY Street Sweeper Operator 03-DEC-17 NO 30672 - Street Cleaning 5050 COLISEUM WAY Street Sweeper Operator 22-OCT-17 NO 30672 - Street Cleaning 5050 COLISEUM WAY Street Sweeper Operator 28-SEP-15 NO 30672 - Street Cleaning 5050 COLISEUM WAY Street Sweeper Operator 29-APR-13 NO 30672 - Street Cleaning 5921 Shepherd Canyon Rd Street Sweeper Operator 23-OCT-06 NO 30672 - Street Cleaning 5921 Shepherd Canyon Rd Street Sweeper Operator 10-OCT-06 NO 30672 - Street Cleaning 5050 COLISEUM WAY Street Sweeper Operator 29-AUG-05 NO 30672 - Street Cleaning 5921 Shepherd Canyon Rd Street Sweeper Operator 18-JAN-05 NO 30672 - Street Cleaning 5050 COLISEUM WAY Street Sweeper Operator 22-JUL-01 NO 30672 - Street Cleaning 5921 Shepherd Canyon Rd Street Sweeper Operator 10-SEP-96 NO 30672 - Street Cleaning 750 50th Ave. Temp Contract Svcs Employee, PT 30-APR-22 NO 30673 - Graffiti Abatement & Rapid Response750 50th Ave. Exempt Limited Duration Employee 18-APR-88 NO 30673 - Graffiti Abatement & Rapid Response750 50th Ave. Heavy Equipment Operator 07-JAN-13 NO 30673 - Graffiti Abatement & Rapid Response750 50th Ave. Painter 15-APR-23 NO 30673 - Graffiti Abatement & Rapid Response5050 COLISEUM WAY Painter 31-MAR-14 NO 30673 - Graffiti Abatement & Rapid Response750 50th Ave. Painter 02-OCT-06 NO 30673 - Graffiti Abatement & Rapid Response750 50th Ave. Public Works Maintenance Worker 22-JUL-23 YES NO 30673 - Graffiti Abatement & Rapid Response750 50th Ave. Public Works Maintenance Worker 11-DEC-21 NO 30673 - Graffiti Abatement & Rapid Response750 50th Ave. Public Works Maintenance Worker 20-FEB-21 NO 30673 - Graffiti Abatement & Rapid Response750 50th Ave. Public Works Maintenance Worker 28-JUL-18 NO 30673 - Graffiti Abatement & Rapid Response750 50th Ave. Public Works Maintenance Worker 19-MAY-18 NO 30673 - Graffiti Abatement & Rapid Response750 50th Ave. Public Works Maintenance Worker 07-JUL-14 NO 30673 - Graffiti Abatement & Rapid Response7101 Edgewater Dr - Bldg 4 Public Works Supervisor I 23-JUL-01 NO 30673 - Graffiti Abatement & Rapid Response750 50th Ave. Street Maintenance Leader 08-SEP-18 NO 30673 - Graffiti Abatement & Rapid Response750 50th Ave. Street Maintenance Leader 15-DEC-07 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 27-MAY-23 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 27-MAY-23 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 13-MAY-23 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 13-MAY-23 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 17-SEP-22 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 22-JAN-22 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 26-JUN-21 NO 30674 - lllegal Dumping 5921 Shepherd Canyon Rd Public Works Maintenance Worker 06-MAR-21 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 06-MAR-21 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 20-FEB-21 NO Attachment A Page265
30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 19-OCT-19 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 05-OCT-19 NO 30674 - lllegal Dumping 5921 Shepherd Canyon Rd Public Works Maintenance Worker 18-MAY-19 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 06-APR-19 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 22-SEP-18 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 22-SEP-18 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 21-MAY-18 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 21-APR-18 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 16-JAN-18 NO 30674 - lllegal Dumping 5921 Shepherd Canyon Rd Public Works Maintenance Worker 16-JAN-18 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 22-OCT-17 NO 30674 - lllegal Dumping 5921 Shepherd Canyon Rd Public Works Maintenance Worker 23-SEP-17 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 23-SEP-17 NO 30674 - lllegal Dumping 7101 Edgewater Dr - Bldg 4 Public Works Maintenance Worker 20-MAY-17 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 23-NOV-15 NO 30674 - lllegal Dumping 5050 COLISEUM WAY Public Works Maintenance Worker 23-NOV-15 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 21-JUL-14 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 28-MAY-13 NO 30674 - lllegal Dumping 5921 Shepherd Canyon Rd Public Works Maintenance Worker 04-SEP-12 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 09-JUL-08 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 13-JUL-96 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Supervisor I 28-AUG-09 NO 30674 - lllegal Dumping 5050 COLISEUM WAY Public Works Supervisor I 10-JUL-00 NO 30674 - lllegal Dumping 5921 Shepherd Canyon Rd Public Works Supervisor II 29-OCT-03 NO 30674 - lllegal Dumping 750 50th Ave. Street Maintenance Leader 20-FEB-21 NO 30674 - lllegal Dumping 750 50th Ave. Street Maintenance Leader 22-SEP-18 NO 30674 - lllegal Dumping 750 50th Ave. Street Maintenance Leader 23-SEP-17 NO 30674 - lllegal Dumping 750 50th Ave. Street Maintenance Leader 23-NOV-15 NO 30674 - lllegal Dumping 5050 COLISEUM WAY Street Maintenance Leader 13-JUN-14 NO 30674 - lllegal Dumping 750 50th Ave. Street Maintenance Leader 01-MAR-14 NO 30674 - lllegal Dumping 750 50th Ave. Street Maintenance Leader 29-APR-13 NO 30674 - lllegal Dumping 750 50th Ave. Street Maintenance Leader 13-JUN-11 NO 30674 - lllegal Dumping 750 50th Ave. Street Maintenance Leader 22-OCT-07 NO 30674 - lllegal Dumping 5050 COLISEUM WAY Street Maintenance Leader 13-MAY-02 NO 30674 - lllegal Dumping 750 50th Ave. Street Maintenance Leader 13-MAY-02 NO 30674 - lllegal Dumping 750 50th Ave. Street Maintenance Leader 16-OCT-01 NO 30674 - lllegal Dumping 750 50th Ave. Street Maintenance Leader 11-OCT-93 NO 30676 - Litter Enforcement PWA FISCAL Administrative Analyst I 09-OCT-17 NO 30681 - Environmental Services Admin 250 Frank Ogawa Plaza Administrative Analyst II 03-JAN-07 NO 30681 - Environmental Services Admin 250 Frank Ogawa Plaza Manager, Environmental Services 24-AUG-19 NO Attachment A Page266
Attachment A Page267
Attachment A Page268
Attachment A Page269
Attachment A Page270
Attachment A Page271
Spanish
Attachment A Page272
Department Name:

Fiscal Year: FY2023-2024

CITY OF OAKLAND

EQUAL ACCESS ORDINANCE

ANNUAL COMPLIANCE PLAN
I. DEPARTMENT DIRECTOR SIGNATURE PAGE
Sign the following certification that the Department Director has reviewed this Annual Compliance Plan for final approval:

I, William S. Gilchrist, hereby certify, that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopt the goals specified in this Annual Compliance Plan. This Annual Compliance Plan for the Planning & Building Department was submitted on July 151 2024.

Director Signature
William A. Gilchrist
Type Name
Planning & Building Department
Attachment A Page273
Department Name:

Fiscal Year: FY2023-2024
II. QUANTITATIVE ASSESSMENT REPORT
Department Name:

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name William A. Gilchrist
Title Director
Address 250 Frank H. Oaawa Plaza, Suite 3315
Phone# 510-238-2229
Email WGilchrist®oaklandca.aov
This Fiscal Year
98 17
11 Table 2B. Language Selective Certification Hiring
Nachele Jackson Nachele Jackson
Administrative Analvst II Administrative Analvst II
250 Frank H. Ogawa Plaza, Suite
250 Frank H. Oaawa Plaza, Suite 3315 3315
510-238-3150 510-238-3150
[email protected] niackson®oaklandca.aov
B Head Count This Fiscal Year
New Hires
100% New PCP Hires
17% New PCP Hires with SP Skill
11 % New PCP Hires with CH Skill
15 7
2 Anv selective certification in lanauaae reauired for recruitment this fiscal vear? XNo □ Yes - Please describe below Job Title Outcome
□Hired-SP □Hired-CH Din Proaress/Other*
□Hired-SP □Hired-CH Din Proaress/Other*
□Hired-SP □Hired-CH Din ProQress/Other*
*Please provide an explanation for all 'other' outcomes:

Table 3A. Department Oraanization Structure (List out the different units in this table or attach an oraanization chart) Operations & Administration Infrastructure Inspections
Strategic & Digital Planning Engineering: Project Coordination Zoning & Development Planning Inspections: Commercial Building Engineering: Permit Center Inspections: Residential Building Admin: Engineering Inspections: Infrastructure
Admin: Building Inspection Inspections: Neighborhood Preservation Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year? I XNo □ Yes - Please describe below Description:

Table 3C. Department Organization Structure - Super PCP Unit Reporting Anv Suoer PCP Unit in the deoartment? □ No □ Yes - Please describe below.

Super PCP Unit Language Goal FTE Actual FTE
Zoning
City Planning - Other (Strategic Planning) SP= 3 CH= 1 SP= 4 CH= 1 Inspection Services Admin - Other
Inspection Services - Other
Building Inspection - Residential Other (Inspection:

Residential Building)
Enaineerina Services (Permit Center) SP= 3 CH= 1 SP= 15 CH =7 Planning & Building Department
Planning & Building Department
Attachment A Page274
Department Name:

Fiscal Year: FY2023-2024
Table 4A Vital Documents List
SP Translation CH Translation Other?
Document Name Available? Available? Soecifv:

Billing Appeal YES YES
Blight Brochure YES YES
Condominium Conversion YES YES
Foreclosed and Defaulted Residential Registration Program YES YES Hearing Fact Sheet YES YES
Heritage Property Application Form YES YES
Important Additions and Alterations for Residents YES YES Keep Oakland Beautiful, Clean and Green YES YES Vietnamese Mills Act YES YES
Minimum Residential Code & Resources Guide YES YES
Mobile Food Vending Brochure YES YES Vietnamese
Mold and Moisture (Landlord and Homeowners) YES YES
Mold and Moisture (Tenant) YES YES
Protect Your Home From Earthquakes YES YES Vietnamese
Q-Matic YES YES
Single Family Dwellings YES YES
Secondary Unit Regulations YES YES Vietnamese
Site Plans YES YES
Smoke Alarm Brochure YES YES Vietnamese
Smoke Detectors and Carbon Monoxide Installation YES YES Vietnamese Stop Work Brochure YES YES
Truck Management Plan YES YES
Undocumented Dwelling YES YES
West Oakland Truck Management Plan YES YES
What Is a Variance YES YES
Total # of vital documents reported = 25
Table 4B. Vital Documents Status Summary
Department's known vital documents translated into Spanish and Chinese? I XYes □ No - Please describe below Action Plan & Timeline:

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
Citywide and Strategic Planning Division Main Office 510-238-3941 Completed 510-238-3891 Completed
Building Services Division - Permit Center 510-238-3443 Building Inspections 510-238-3444 Completed
Zoning and Major Projects 510-238-3911 Completed
Zoning Application Submittal Appointments 510-238-3940 Completed Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name I Address I Zip Code I Phone# #FTE #FTE I % #FTE I %

N/A I I I I I
Planning & Building Department
Attachment A Page275
Department Name:

Fiscal Year: FY2023-2024
Table 6 applies to City Departments that provide seNices at geographically based locations outside of City Hall Plaza, such as recreation centers, senior centers, head start centers, libraries, police beat and firehouses.

Table 7. Public Notices & Resources
LanQuaQe access notice displayed at reception area XYes □ No I-Speak Card/ LanQuaQe List displayed at reception area □ Yes XNo Department staff provided with language access resources (Interpretation#, FAQ, training ... etc) XYes □ No If you answered "no" to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B(1 ).

Table 8. OPD & OFD Reoort on Lanauaae lnteroretation Line Vendor Name: N/A
Top 5 languages requested:

FY Total Usage Minutes I
FY Total Expenditure I
Table 8 appltes to City Departments that use its own language interpretation /me. At the present time, this only applies to OPD and OFD.

Planning & Building Department
Attachment A Page276
Department Name:

Fiscal Year: FY2023-2024
Ill. QUALITATIVE ASSESSMENT REPORT
Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking
A. Bilingual Public Contact Positions Assessment
Department Name:

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF# GOAL MET? 152 98 11% 17 Yes 5% 11 Yes
Goal= PCP X % (This FY's goal= 11% Spanish speaking PCP, 5% Chinese speaking PCP) This report covers fiscal year 2023-2024 and data is reported as of June 2024.

1. Provide an assessment of the Department's effort to achieve compliance with the Equal Access Ordinance (EAO).

The Planning & Building (PBD) is still meeting the EAO's compliance objectives. The department now employs approximately 30 bilingual employees, both PCP and non-PCP. Employees have communicated with clients over the phone and in person (for necessary services) by using the City's interpretation services. Furthermore, PBD consistently collaborates with the Office of the City Administrator and other divisions to create and execute improved instruments and procedures to elevate client support.

2. Describe the Department's effort in outreach, recruitment and hiring of bilingual candidates.

Every position that is filled is evaluated by PBD in collaboration with the Human Resources Management Department (HRM) and the Equal Access Office (EAO) for its PCP status and language requirements. Fifteen (15) new employees were hired by PBD during the reporting period, at least one of whom self-reported as having proficiency in the threshold languages of Spanish and Chinese. Additionally, PBD ensures that employees receive ongoing training on the interpretation services offered by the Equal Access Office in the event that bilingual employees are not immediately accessible to assist clients.

3. Highlight positive changes, successes, and best practices.

By ensuring PBD staff members, particularly new hires, are informed about and get frequent training on using the interpretation and translation services offered by the EAO, PBD is able to maintain compliance with the goals set forth by the agency. Administrative Instruction 558:
multilingual Pay, the department's multilingual staff roster, instructions for applying for the exam, and information on using the City's contracted translation and interpretation services is provided to staff, particularly counter staff. These resources are regularly emailed to staff members and placed on the Intranet page of our department, particularly when updated information becomes available.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

Planning & Building Department
Planning & Building Department
Attachment A Page277
Department Name:

Fiscal Year: FY2023-2024
• The Human Resources Single Point of Contact (SPOC) maintains and distributes a departmental list of bilingual staff to all staff. The PBD Bilingual Staff list is also available on the department's Intranet page.
• Instructions and demonstrations on how to utilize City Translation and Interpretation Services is shared with the department regularly.

B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services. Please list the locations in which notices are posted.

The Permit and Zoning Center counters at 250 Frank H Ogawa Plaza, 2nd Floor - The Inspections Service Counter at 250 Frank H Ogawa Plaza, 2nd Floor. - The Administrative Unit Reception Area located at 250 Frank H Ogawa Plaza, 3rd Floor

2. Describe the percentage of vital documents translated into threshold language(s). What is the corrective action plan and timeline in getting the rest of the documents translated? As of FY23-24, PBD has a total of 25 vital documents. All documents have been translated into Spanish (100%) and Chinese (100%), and some have been translated into additional languages, such as Vietnamese.

3. Describe other materials the Department has provided in multiple languages? The Bureau of Planning occasionally translates public meeting announcements and agendas to better serve the LES community. Additionally, PBD works with the CAO and other departments to develop and implement enhanced tools and processes to improve customer services and inter-departmental coordination.

C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines.

PBD has eight public access telephones lines, all of which have been recorded with multilingual messages.

D. Assessment of Department Communication with LES Populations Planning & Building Department
Attachment A Page278
Department Name:

Fiscal Year: FY2023-2024

1. Describe outreach efforts to communicate and engage LES populations.

PBD ensures that: 1) there are notices notifying customers that bilingual services are available posted prominently and readily visible at the public counters. These notices also include translations in Spanish and Chinese threshold languages; 2) staff informs and asks customers if they would like bilingual services to better assist their needs; and 3) recorded information hotlines are multilingual.

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

Planning & Building received one (1) complaint this reporting year. In collaboration with the EA office, the department reviewed and answered the compliant accordingly.

E. Action Plan

1. Identify the Department's action steps for the next 12 months on ensuring meaningful access to City's program and services for the LES community. Please highlight new initiatives.

PBD will continue to translate important departmental documents as they are published and updated when necessary and make them easily accessible to the general public. PBD will endeavor to furnish Limited English Speakers with bilingual interpreters as they become available. PBD will continue its cooperative efforts with the Equal Access Office.

Planning & Building Department
Attachment A Page279
Human Resources Management Department
April 15, 2024
Esther Goolsby
Northern California Program Co-Director
Communities for a Better Environment
100 Hegenberger Rd., Suite 270
Oakland, CA 94621
[email protected]
Dear Community Member Goolsby;

CITY OF OAKLAND

CITY OF OAKLAND
TEL (510) 238-3112
RE: Letter of Findings Regarding "Language Discrimination in Oakland General Plan Update, Equal Access to Services Ordinance Complaint"
The letter referenced in the subject line, dated February 27, 2024, was received by the City of Oakland (City) Title VI Civil Rights Director and Equal Access Coordinator. Following the City of Oakland Title VI & Related Civil Rights Statutes Complaint And Compliance Procedure, departments named in the complaint (Planning and Building Department and City Clerk's Office) were notified and asked to provide a response to the complaint.

The complaint identified five areas:

1. "Conduct an investigation into why CBE 's requests for oral interpretation and written translation were denied."
Initial fact-finding discovered that interpretation request for Spanish interpretation was originally for the October 3, 2023, City Council Meeting. Request was later modified for September 26, 2023, City Council Meeting.
• On Friday, September 22, 2022 at 4: 19pm CBE sent an email to the City requesting for Spanish interpretation at the October 3, 2023, 4pm, City Council Meeting. • On Friday, September 22, 2023 at 5:30pm sent an email to the City requesting for Spanish interpretation at the September 26, 2023, 11 :30am, City Council Meeting.

City Clerk's Office publicly posted operation hours are 8:30am to 5pm. Request was received by the City after-hours, with less than forty-eight business hours' notice. There was insufficient time to secure interpretation services for the September 26, 2023 City Council Meeting.

Simultaneous interpretation in Spanish and Cantonese was provided from 4pm to 1 0pm at the October 3, 2023, City Council Meeting.

EJ Elements Fact Sheets, Safety Fact Sheets, Oakland Environmental Justice Element and Oakland Safety Element were translated into multiple languages and uploaded to City website as Attachment A Page280
downloadable documents. Other project materials available on City website can be accessed in multiple languages by using the language translation function.

The Planning and Building Department and City Clerk's Office has demonstrated efforts to provide language access. The City is actively looking for ways to encourage civic engagement.

Please identify Phase I of the General Plan distributed material CBE had requested for translation but did not receive in the past.

If receiving language access to those materials at this time would be beneficial, the City could work with the Planning and Building Department on coordination, which may include translating English materials as a follow up to this complaint response.

2. Conduct an investigation into whether the City has adequate translation and interpretation staff or contracted services available to meet the legal requirements of Ordinance No. 12324.

Two full-time Equal Access Analysts are dedicated to advancing language services in the City.

Equal Access Analysts work with a team of four contracted professional language service companies. Contracted providers provide a pool of America Translator Associated certified translators and court certified translators. Each provider has the capacity to cover over 100 languages. The Equal Access Office is actively looking into expanding its services, which may include adding new technologies, available languages, and service providers.

3. Commit to providing in-person oral interpretation when timely requested for threshold LEP languages at any public hearing as required by Ordinance No. 12324.

The City is committed to meeting Equal Access Ordinance mandate: "Oral interpretation of any public meeting or hearing held by a city commission or department shall be provided if requested at least forty-eight ( 48) hours in advance of the meeting or hearing in question." An assessment of interpretation data shows an upward trend of service provision. The number of City Council meetings equipped with simultaneous interpretations increased 600% from 2020 to 2024.

4. Commit to fully translating into threshold LEP languages the draft and final documents of the elements of the General Plan in Phase IL to be made available at the same time as the English version drafts so that all members of the public have equal opportunity to review and make comment during the comment period and prior to the final adoption by City Council as required by law.

The Planning and Building Department will submit a Public Engagement Strategic Plan for the Phase II General Plan to the City's Civile Rights Director, Equal Access Coordinator, and City Administrator. The Plan shall include outreach material publication and translation schedule, and the Department's plan on soliciting input from the public, including threshold LEP language groups. The Strategic Plan will be posted on City website for transparency and public awareness.

5. Conduct a reevaluation of the City's Language Access Plan and reassess how the City will create equal access for LEP persons, utilizing meaningful community input from LEP communities and community organizations.

The City conducts an annual evaluation and assessment on the implementation of Equal Access Ordinance and the Language Access Plan. The City will continue to evaluate and identify Attachment A Page281
possible service gaps. A City-wide survey is scheduled to launch in 2024 which will provide additional data for assessment.

In conclusion, the City remains committed to improving access to City programs and services for the public, including Limited English Proficiency (LEP) language groups. The City recognizes its responsibility to ensure fairness, equal opportunity, and equity in all its programs, services, and activities. The intent of the City of Oakland Equal Access to Services Ordinance is to create a service environment where every customer receives the same quality of services regardless of English language proficiency.

Sincerely,
City of Oakland
Equal Access Division
May Tam, Program Analyst III- [email protected]
Andrea Mariano, HR Manager - [email protected]
Attachment A Page282
PBD PCP Report June 2024
ORGANIZATION ADDRESS_LINE_1 JOB_CLASS HIRE_DATE NEW HIREPCP_POSITIONPCP_LANG_1 84111 - Admin: Planning, Building & Neighborhood Preserv1 Frank Ogawa Plaza Account Clerk II 30-MAR-24 YES NO 84111 - Admin: Planning, Building & Neighborhood Preserv250 Frank H. Ogawa Plaza Account Clerk III 28-MAY-22 NO 84111 - Admin: Planning, Building & Neighborhood Preserv1 Frank Ogawa Plaza Account Clerk III 18-SEP-21 NO 84111 - Admin: Planning, Building & Neighborhood Preserv1 Frank Ogawa Plaza Accountant III 19-OCT-19 NO 84111 - Admin: Planning, Building & Neighborhood Preserv1 Frank Ogawa Plaza Administrative Analyst II 06-APR-19 NO 84111 - Admin: Planning, Building & Neighborhood Preserv250 FRANK H. OGAWA PLAZA Administrative Analyst II 06-JAN-14 NO 84111 - Admin: Planning, Building & Neighborhood Preserv1 Frank Ogawa Plaza Administrative Services Manager II 07-SEP-19 NO 84111 - Admin: Planning, Building & Neighborhood Preserv1 Frank Ogawa Plaza Business Analyst II 09-DEC-23 YES NO 84111 - Admin: Planning, Building & Neighborhood Preserv1 Frank Ogawa Plaza Business Analyst III 10-DEC-22 NO 84111 - Admin: Planning, Building & Neighborhood Preserv1 Frank Ogawa Plaza Business Analyst III 16-JUL-18 NO Spanish 84111 - Admin: Planning, Building & Neighborhood Preserv1 Frank Ogawa Plaza Director of Planning & Building 11-SEP-17 NO 84111 - Admin: Planning, Building & Neighborhood Preserv250 FRANK H. OGAWA PLAZA, 3RD FLExecutive Assistant to the Director 02-JUN-08 NO 84111 - Admin: Planning, Building & Neighborhood Preserv1 Frank Ogawa Plaza Management Assistant 19-AUG-23 YES NO 84111 - Admin: Planning, Building & Neighborhood Preserv1 Frank Ogawa Plaza Office Assistant II 17-OCT-20 NO 84111 - Admin: Planning, Building & Neighborhood Preserv1 Frank Ogawa Plaza Project Manager II 03-APR-21 NO 84111 - Admin: Planning, Building & Neighborhood Preserv250 FRANK H. OGAWA PLAZA, 3RD FLPublic Service Representative 02-APR-22 YES Transferred 84111 - Admin: Planning, Building & Neighborhood Preserv1 Frank Ogawa Plaza Public Service Representative 18-SEP-21 YES 84111 - Admin: Planning, Building & Neighborhood Preserv1 Frank Ogawa Plaza Public Service Representative 18-MAY-19 YES 84111 - Admin: Planning, Building & Neighborhood Preserv1 Frank Ogawa Plaza Public Service Representative 13-APR-15 YES 84111 - Admin: Planning, Building & Neighborhood Preserv250 FRANK H. OGAWA PLAZA, 3RD FLPublic Service Representative 03-FEB-14 YES 84111 - Admin: Planning, Building & Neighborhood Preserv250 Frank Ogawa Plaza Public Service Representative 26-JUL-10 YES Chinese 84111 - Admin: Planning, Building & Neighborhood Preserv250 Frank Ogawa Plaza Public Service Representative 24-SEP-07 YES 84111 - Admin: Planning, Building & Neighborhood Preserv250 Frank Ogawa Plaza Public Service Representative 20-NOV-93 YES 84111 - Admin: Planning, Building & Neighborhood Preserv250 Frank Ogawa Plaza Public Service Representative 27-JUL-87 YES 84111 - Admin: Planning, Building & Neighborhood Preserv1 Frank Ogawa Plaza Public Service Representative, Senior 19-MAY-08 YES Spanish 84111 - Admin: Planning, Building & Neighborhood Preserv1 Frank Ogawa Plaza Public Service Representative, Senior 16-JUN-07 YES 84111 - Admin: Planning, Building & Neighborhood Preserv1 Frank Ogawa Plaza Spatial Data Analyst III 16-JUN-08 NO 84111 - Admin: Planning, Building & Neighborhood Preserv1 Frank Ogawa Plaza Technical Communications Specialist 01-JUN-19 NO 84111 - Admin: Planning, Building & Neighborhood Preserv1 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 29-OCT-22 NO 84211 - Planning 250 FRANK H. OGAWA PLAZA, 3RD FLDeputy Director/City Planner 14-JUN-10 YES 84211 - Planning 1 Frank Ogawa Plaza Management Intern, PT 09-DEC-23 YES NO 84211 - Planning 1 Frank Ogawa Plaza Management Intern, PT 25-NOV-23 YES NO 84211 - Planning 1 Frank Ogawa Plaza Management Intern, PT 11-NOV-23 YES NO Resigned 6/2024 84211 - Planning 250 Frank H. Ogawa Plaza Manager, Planning 27-JUN-05 NO 84211 - Planning 1 Frank Ogawa Plaza Planner I 09-JUL-22 NO 84211 - Planning 1 Frank Ogawa Plaza Planner II 13-MAY-23 NO 84211 - Planning 250 Frank Ogawa Plaza Planner II 29-APR-23 YES 84211 - Planning 1 Frank Ogawa Plaza Planner II 01-APR-23 NO 84211 - Planning 1 Frank Ogawa Plaza Planner III 01-MAY-21 NO 84211 - Planning 250 FRANK H. OGAWA PLAZA, 3RD FLPlanner III 03-APR-21 NO 84211 - Planning 250 FRANK H. OGAWA PLAZA, 3RD FLPlanner III 25-AUG-18 YES 84211 - Planning 1 Frank Ogawa Plaza Planner IV 15-MAY-23 NO Resigned 5/2024 84211 - Planning 1 Frank Ogawa Plaza Planner IV 20-FEB-21 NO 84211 - Planning 1 Frank Ogawa Plaza Planner IV 06-FEB-21 NO 84211 - Planning 1 Frank Ogawa Plaza Planner IV 21-SEP-19 NO 84211 - Planning 1 Frank Ogawa Plaza Planner IV 28-SEP-15 NO 84211 - Planning 1 Frank Ogawa Plaza Public Service Representative 16-APR-22 YES 84229 - Zoning 250 Frank H. Ogawa Plaza Administrative Assistant II 29-SEP-97 NO 84229 - Zoning 1 Frank Ogawa Plaza Exempt Limited Duration Employee 02-APR-22 NO 84229 - Zoning 1 Frank Ogawa Plaza Management Intern, PT 11-NOV-23 YES NO Resigned 6/2024 84229 - Zoning 1 Frank Ogawa Plaza Manager, Planning 24-JAN-05 NO 84229 - Zoning 250 Frank H. Ogawa Plaza Manager, Zoning 08-APR-02 NO 84229 - Zoning 1 Frank Ogawa Plaza Planner I 30-APR-22 NO Attachment A Page283
84229 - Zoning 250 Frank H. Ogawa Plaza Planner I 12-OCT-15 YES 84229 - Zoning 1 Frank Ogawa Plaza Planner II 15-APR-23 NO 84229 - Zoning 250 Frank H. Ogawa Plaza Planner II 17-NOV-18 YES 84229 - Zoning 250 Frank Ogawa Plaza Planner II 07-FEB-01 YES 84229 - Zoning 250 Frank H. Ogawa Plaza Planner III 18-FEB-23 YES 84229 - Zoning 250 Frank H. Ogawa Plaza Planner III 16-JUN-18 YES 84229 - Zoning 250 Frank H. Ogawa Plaza Planner III 15-JUL-17 YES 84229 - Zoning 250 Frank H. Ogawa Plaza Planner III 20-JUN-16 YES 84229 - Zoning 1 Frank Ogawa Plaza Planner III 29-AUG-05 NO Spanish 84229 - Zoning 250 Frank H. Ogawa Plaza Planner III, Historic Preservation 29-AUG-83 YES 84229 - Zoning 1 Frank Ogawa Plaza Planner IV 26-NOV-22 NO 84229 - Zoning 1 Frank Ogawa Plaza Planner IV 06-FEB-21 NO 84229 - Zoning 1 Frank Ogawa Plaza Planner IV 07-NOV-16 NO 84229 - Zoning 250 FRANK H. OGAWA PLAZA, 3RD FLPlanner IV 29-APR-03 NO 84229 - Zoning 250 FRANK H. OGAWA PLAZA, 3RD FLPlanner IV 04-NOV-02 NO 84229 - Zoning 250 Frank H. Ogawa Plaza Planner IV 28-AUG-00 NO 84229 - Zoning 250 Frank Ogawa Plaza Public Service Representative 07-SEP-19 YES 84229 - Zoning 1 Frank Ogawa Plaza Public Service Representative, Senior 04-APR-20 YES 84412 - Admin: Building Inspection 250 Frank Ogawa Plaza Administrative Analyst I 30-MAY-89 NO 84412 - Admin: Building Inspection 250 Frank Ogawa Plaza Administrative Analyst II 13-FEB-18 NO 84412 - Admin: Building Inspection 1 Frank Ogawa Plaza Administrative Analyst II 31-AUG-15 NO Spanish 84412 - Admin: Building Inspection 250 Frank H. Ogawa Plaza Management Assistant 02-SEP-80 NO 84412 - Admin: Building Inspection 250 Frank Ogawa Plaza Office Assistant II 17-SEP-22 NO 84412 - Admin: Building Inspection 250 Frank Ogawa Plaza Office Assistant II 27-NOV-21 NO 84412 - Admin: Building Inspection 250 FRANK H. OGAWA PLAZA, 3RD FLOffice Assistant II 06-APR-19 YES 84412 - Admin: Building Inspection 250 Frank Ogawa Plaza Office Assistant II 26-SEP-16 NO 84412 - Admin: Building Inspection 250 Frank H. Ogawa Plaza Public Service Representative 03-FEB-24 YES YES 84412 - Admin: Building Inspection 250 Frank H. Ogawa Plaza Public Service Representative 16-OCT-21 YES 84412 - Admin: Building Inspection 250 Frank Ogawa Plaza Public Service Representative 27-APR-15 YES 84412 - Admin: Building Inspection 250 Frank Ogawa Plaza Public Service Representative, Senior 07-DEC-15 YES 84412 - Admin: Building Inspection 250 Frank Ogawa Plaza Student Trainee, PT 27-MAR-17 YES Not a PBD staff member 84421 - Engineering: Permit Center 250 Frank Ogawa Plaza Permit Technician I 27-APR-24 YES YES 84421 - Engineering: Permit Center 250 Frank Ogawa Plaza Permit Technician I 02-MAR-24 YES YES 84421 - Engineering: Permit Center 250 Frank Ogawa Plaza Permit Technician I 03-FEB-24 YES YES Resigned 5/24 84421 - Engineering: Permit Center 250 Frank Ogawa Plaza Permit Technician I 20-JAN-24 YES YES 84421 - Engineering: Permit Center 250 Frank Ogawa Plaza Permit Technician I 26-NOV-22 YES 84421 - Engineering: Permit Center 250 Frank Ogawa Plaza Permit Technician I 16-APR-22 YES 84421 - Engineering: Permit Center 250 Frank Ogawa Plaza Permit Technician I 22-JAN-22 YES 84421 - Engineering: Permit Center 250 Frank Ogawa Plaza Permit Technician I 30-OCT-21 YES 84421 - Engineering: Permit Center 250 Frank Ogawa Plaza Permit Technician I 07-JUN-14 YES 84421 - Engineering: Permit Center 250 Frank Ogawa Plaza Permit Technician II 15-JUN-19 YES 84421 - Engineering: Permit Center 250 Frank H. Ogawa Plaza Planner III 06-JAN-97 NO 84421 - Engineering: Permit Center 250 Frank Ogawa Plaza Planner IV 27-FEB-06 NO Spanish 84421 - Engineering: Permit Center 250 Frank Ogawa Plaza Public Service Representative 11-NOV-23 YES YES 84421 - Engineering: Permit Center 250 Frank Ogawa Plaza Specialty Combination Inspector, Senior 23-MAY-05 YES 84421 - Engineering: Permit Center 250 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 15-OCT-22 NO 84431 - Building & Infrastructure Plan Check250 Frank Ogawa Plaza Engineer, Assistant I (Office) 17-JUN-17 NO 84431 - Building & Infrastructure Plan Check250 Frank Ogawa Plaza Engineer, Assistant II (Office) 16-NOV-19 NO 84431 - Building & Infrastructure Plan Check250 Frank Ogawa Plaza Engineer, Assistant II (Office) 13-JAN-18 NO 84431 - Building & Infrastructure Plan Check250 Frank Ogawa Plaza Engineer, Assistant II (Office) 14-FEB-05 NO 84431 - Building & Infrastructure Plan Check250 Frank Ogawa Plaza Engineer, Assistant II (Office) 25-AUG-01 NO 84431 - Building & Infrastructure Plan Check250 Frank Ogawa Plaza Engineer, Civil (Office) 07-NOV-16 NO 84431 - Building & Infrastructure Plan Check250 Frank Ogawa Plaza Engineer, Civil (Office) 13-NOV-12 NO Chinese 84431 - Building & Infrastructure Plan Check250 Frank Ogawa Plaza Engineer, Civil (Office) 14-MAY-12 NO 84431 - Building & Infrastructure Plan Check250 Frank Ogawa Plaza Engineer, Civil (Office) 22-FEB-05 NO Chinese Attachment A Page284
84431 - Building & Infrastructure Plan Check250 Frank Ogawa Plaza Engineer, Civil Principal 09-JUL-01 NO 84431 - Building & Infrastructure Plan Check250 Frank Ogawa Plaza Engineer, Civil Supervising (Office) 07-AUG-00 NO Chinese 84432 - Engineering: Project Coordination250 Frank Ogawa Plaza Planner IV 27-MAY-23 NO 84432 - Engineering: Project Coordination250 Frank Ogawa Plaza Process Coordinator II 07-OCT-17 NO 84432 - Engineering: Project Coordination250 Frank Ogawa Plaza Process Coordinator II 16-OCT-06 NO 84432 - Engineering: Project Coordination250 Frank Ogawa Plaza Process Coordinator II 24-APR-06 NO 84432 - Engineering: Project Coordination250 Frank Ogawa Plaza Process Coordinator III 13-JUL-19 NO 84432 - Engineering: Project Coordination250 Frank Ogawa Plaza Process Coordinator III 06-JUL-15 NO 84432 - Engineering: Project Coordination250 Frank Ogawa Plaza Process Coordinator III 21-APR-08 NO Chinese 84451 - Inspections: Commercial Building250 Frank Ogawa Plaza Principal Inspection Supv 13-DEC-99 YES Spanish 84451 - Inspections: Commercial Building250 Frank Ogawa Plaza Specialty Combination Inspector 15-APR-23 YES 84451 - Inspections: Commercial Building250 Frank Ogawa Plaza Specialty Combination Inspector 18-MAR-23 YES 84451 - Inspections: Commercial Building250 Frank Ogawa Plaza Specialty Combination Inspector 05-SEP-20 YES 84451 - Inspections: Commercial Building1 Frank Ogawa Plaza Specialty Combination Inspector 29-JUN-19 YES 84451 - Inspections: Commercial Building250 Frank Ogawa Plaza Specialty Combination Inspector 17-NOV-18 YES 84451 - Inspections: Commercial Building250 Frank Ogawa Plaza Specialty Combination Inspector 21-OCT-17 YES 84451 - Inspections: Commercial Building250 Frank Ogawa Bldg Specialty Combination Inspector 11-SEP-17 YES 84451 - Inspections: Commercial Building250 Frank Ogawa Plaza Specialty Combination Inspector 07-DEC-15 YES 84451 - Inspections: Commercial Building250 Frank Ogawa Plaza Specialty Combination Inspector 28-APR-14 YES 84451 - Inspections: Commercial Building250 Frank H. Ogawa Plaza Specialty Combination Inspector 06-JAN-14 YES 84451 - Inspections: Commercial Building250 Frank Ogawa Plaza Specialty Combination Inspector 16-OCT-06 YES 84451 - Inspections: Commercial Building250 Frank Ogawa Plaza Specialty Combination Inspector 15-NOV-99 YES Spanish 84451 - Inspections: Commercial Building250 Frank Ogawa Plaza Specialty Combination Inspector 06-OCT-98 YES Spanish 84452 - Inspections: Residential Building250 Frank Ogawa Plaza Principal Inspection Supv 01-NOV-99 YES 84452 - Inspections: Residential Building250 Frank Ogawa Plaza Specialty Combination Inspector 15-APR-23 YES 84452 - Inspections: Residential Building250 Frank H. Ogawa Plaza Specialty Combination Inspector 04-APR-20 YES 84452 - Inspections: Residential Building250 Frank Ogawa Plaza Specialty Combination Inspector 14-DEC-19 YES 84452 - Inspections: Residential Building250 Frank Ogawa Plaza Specialty Combination Inspector 14-DEC-19 YES 84452 - Inspections: Residential Building250 Frank Ogawa Plaza Specialty Combination Inspector 01-DEC-18 YES 84452 - Inspections: Residential Building250 Frank Ogawa Plaza Specialty Combination Inspector 03-NOV-18 YES 84452 - Inspections: Residential Building250 Frank Ogawa Plaza Specialty Combination Inspector 20-JAN-15 YES Returned to OPW 6/2024 84452 - Inspections: Residential Building250 Frank Ogawa Plaza Specialty Combination Inspector 10-NOV-14 YES 84452 - Inspections: Residential Building250 Frank Ogawa Plaza Specialty Combination Inspector 24-JUL-06 YES 84452 - Inspections: Residential Building250 Frank Ogawa Plaza Specialty Combination Inspector 01-NOV-99 YES 84452 - Inspections: Residential Building250 Frank H. Ogawa Plaza Specialty Combination Inspector 10-JUN-91 YES Vietnamese 84452 - Inspections: Residential Building250 Frank Ogawa Plaza Specialty Combination Inspector 15-MAY-89 YES 84452 - Inspections: Residential Building250 Frank Ogawa Plaza Specialty Combination Inspector, Senior 29-JUN-19 YES 84452 - Inspections: Residential Building250 Frank Ogawa Plaza Specialty Combination Inspector, Senior 11-SEP-17 YES 84453 - Inspections: Infrastructure 250 Frank Ogawa Plaza Construction Inspector, Sr (Field) 04-MAR-02 YES 84454 - Inspections: Neighborhood Preservation250 Frank Ogawa Plaza Principal Inspection Supv 13-FEB-07 YES Spanish 84454 - Inspections: Neighborhood Preservation250 Frank Ogawa Plaza Program Analyst III 10-APR-06 NO 84454 - Inspections: Neighborhood Preservation250 Frank Ogawa Plaza Specialty Combination Inspector 15-OCT-22 YES 84454 - Inspections: Neighborhood Preservation250 Frank Ogawa Plaza Specialty Combination Inspector 11-OCT-21 YES 84454 - Inspections: Neighborhood Preservation250 Frank H. Ogawa Plaza Specialty Combination Inspector 18-SEP-21 YES 84454 - Inspections: Neighborhood Preservation250 Frank Ogawa Plaza Specialty Combination Inspector 18-SEP-21 YES 84454 - Inspections: Neighborhood Preservation250 Frank Ogawa Plaza Specialty Combination Inspector 18-SEP-21 YES 84454 - Inspections: Neighborhood Preservation250 Frank Ogawa Plaza Specialty Combination Inspector 12-MAR-18 YES 84454 - Inspections: Neighborhood Preservation250 Frank Ogawa Plaza Specialty Combination Inspector 11-SEP-17 YES 84454 - Inspections: Neighborhood Preservation250 Frank Ogawa Plaza Specialty Combination Inspector 07-DEC-15 YES 84454 - Inspections: Neighborhood Preservation250 Frank Ogawa Plaza Specialty Combination Inspector 23-JAN-12 YES 84454 - Inspections: Neighborhood Preservation250 Frank H. Ogawa Plaza Specialty Combination Inspector 24-JUL-06 YES 84454 - Inspections: Neighborhood Preservation250 Frank Ogawa Plaza Specialty Combination Inspector, Senior 11-SEP-17 YES 84454 - Inspections: Neighborhood Preservation250 Frank Ogawa Plaza Specialty Combination Inspector, Senior 07-DEC-15 YES 85111 - Admin: Economic & Workforce DevelopmentOne Frank Ogawa Plaza Accountant II 03-SEP-22 NO Attachment A Page285
85111 - Admin: Economic & Workforce Development250 FRANK H. OGAWA PLAZA, 3RD FLAdministrative Services Manager II 07-NOV-05 NO 85111 - Admin: Economic & Workforce DevelopmentOne Frank Ogawa Plaza Director of Economic & Workforce Dev 13-APR-24 YES NO 85111 - Admin: Economic & Workforce DevelopmentOne Frank Ogawa Plaza Director of Economic & Workforce Dev 19-FEB-22 NO 85111 - Admin: Economic & Workforce DevelopmentOne Frank Ogawa Plaza Executive Assistant to the Director 26-FEB-18 NO 85111 - Admin: Economic & Workforce DevelopmentOne Frank Ogawa Plaza Management Assistant 03-JUL-17 NO 85221 - Project Implementation: Staffing250 Frank Ogawa Plaza Administrative Analyst II 20-APR-19 NO 85221 - Project Implementation: Staffing250 Frank H. Ogawa Plaza Administrative Assistant I 09-APR-01 NO 85221 - Project Implementation: Staffing250 Frank Ogawa Plaza Exempt Limited Duration Employee 24-APR-89 NO 85221 - Project Implementation: Staffing250 Frank Ogawa Plaza Manager, Real Property Asset 24-NOV-14 NO 85221 - Project Implementation: Staffing250 Frank Ogawa Plaza Project Manager III 04-MAR-13 NO 85221 - Project Implementation: Staffing250 Frank Ogawa Plaza Project Manager III 30-APR-90 NO 85221 - Project Implementation: Staffing250 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 05-AUG-23 YES NO 85221 - Project Implementation: Staffing250 Frank Ogawa Plaza Urban Economic Analyst II 23-SEP-17 NO 85221 - Project Implementation: Staffing250 Frank Ogawa Plaza Urban Economic Analyst III 15-OCT-22 NO 85221 - Project Implementation: Staffing250 Frank Ogawa Plaza Urban Economic Analyst IV, Projects 27-OCT-88 NO 85221 - Project Implementation: Staffing250 Frank Ogawa Plaza Urban Economic Coordinator 11-FEB-08 NO 85221 - Project Implementation: Staffing250 Frank Ogawa Plaza Urban Economic Coordinator 01-MAR-05 NO 85231 - Real Estate 250 Frank Ogawa Plaza Manager, Real Property Asset 11-JAN-20 NO 85231 - Real Estate 250 Frank H. Ogawa Plaza Real Estate Agent 18-MAR-23 NO 85231 - Real Estate 250 FRANK H. OGAWA PLAZA, 3RD FLReal Estate Agent 15-JUN-19 NO 85231 - Real Estate 250 Frank Ogawa Plaza Real Estate Agent 10-OCT-16 NO 85231 - Real Estate 250 Frank Ogawa Plaza Real Estate Agent, Supervising 10-JUN-23 NO 85244 - Oakland Army Base Redevelopment250 Frank Ogawa Plaza Management Assistant 08-FEB-20 NO 85244 - Oakland Army Base Redevelopment250 Frank Ogawa Plaza Project Manager II 27-JUL-98 NO 85311 - Workforce Development 250 Frank Ogawa Plaza Administrative Services Manager II 30-JUL-12 NO 85311 - Workforce Development 250 FRANK H. OGAWA PLAZA, SUITE 3315Program Analyst II 21-AUG-21 NO 85311 - Workforce Development 250 Frank Ogawa Plaza Program Analyst III 27-MAY-23 NO 85311 - Workforce Development 250 FRANK H. OGAWA PLAZA, 3RD FLProgram Analyst III 15-MAR-10 NO 85411 - Economic Development 250 Frank Ogawa Plaza Deputy Director, Econ/Workforce Dev 10-JUN-23 NO 85411 - Economic Development 250 Frank Ogawa Plaza Urban Economic Analyst II 20-JAN-24 YES NO 85411 - Economic Development 250 Frank Ogawa Plaza Urban Economic Analyst II 05-SEP-20 NO 85411 - Economic Development 250 Frank Ogawa Plaza Urban Economic Analyst III 02-OCT-21 NO 85411 - Economic Development 250 FRANK H. OGAWA PLAZA, 3RD FLUrban Economic Analyst III 01-MAY-06 NO 85411 - Economic Development 250 FRANK H. OGAWA PLAZA, 3RD FLUrban Economic Analyst IV, Projects 15-JUL-17 NO 85511 - Cultural Arts & Marketing One Frank Ogawa Plaza Program Analyst III 14-NOV-20 NO 85521 - Public Art One Frank Ogawa Plaza Manager, Cultural Affairs 12-SEP-16 NO 85521 - Public Art One Frank Ogawa Plaza Program Analyst II 02-MAR-24 YES NO 85521 - Public Art One Frank Ogawa Plaza Program Analyst III 27-JUN-05 NO 85611 - Special Activities 250 Frank Ogawa Plaza Business Analyst II 02-MAR-24 YES NO 85611 - Special Activities 1 Frank Ogawa Plaza City Administrator Analyst 02-DEC-08 NO 85611 - Special Activities 250 Frank Ogawa Plaza Deputy Director, Econ/Workforce Dev 07-JAN-13 NO 85611 - Special Activities 1 Frank Ogawa Plaza Special Activity Permit Inspector 21-MAY-18 NO Spanish 85611 - Special Activities 1 Frank Ogawa Plaza Special Activity Permit Inspector 21-MAR-11 NO Spanish 85611 - Special Activities 250 Frank Ogawa Plaza Special Activity Permit Technician 08-FEB-20 NO 85621 - Cannabis 250 Frank Ogawa Plaza Administrative Analyst II 29-APR-23 NO 85621 - Cannabis 250 Frank Ogawa Plaza Special Activity Permit Technician 16-SEP-23 YES NO 85631 - Special Events 250 Frank Ogawa Plaza Exempt Limited Duration Employee 12-NOV-22 YES 89919 - Admin: Housing & Community Development250 Frank Ogawa Plaza Account Clerk II 16-MAY-20 NO 89919 - Admin: Housing & Community Development250 Frank Ogawa Plaza Accountant II 05-DEC-05 Chinese 89919 - Admin: Housing & Community Development250 Frank Ogawa Plaza Accountant III 11-JAN-10 NO 89919 - Admin: Housing & Community Development250 Frank Ogawa Plaza Administrative Analyst II 09-DEC-23 YES YES 89919 - Admin: Housing & Community Development250 Frank Ogawa Plaza Administrative Assistant I 15-MAY-21 NO 89919 - Admin: Housing & Community Development250 Frank Ogawa Plaza Assistant to the Director 23-JUL-22 NO 89919 - Admin: Housing & Community Development250 Frank Ogawa Plaza Business Analyst III 10-AUG-19 NO 89919 - Admin: Housing & Community Development250 Frank Ogawa Plaza Deputy Director, Housing 02-MAR-24 YES NO Attachment A Page286
89919 - Admin: Housing & Community Development250 Frank Ogawa Plaza Deputy Director, Housing 03-FEB-24 YES NO 89919 - Admin: Housing & Community Development250 Frank Ogawa Plaza Director of Housing & Community Dev 23-MAR-22 NO 89919 - Admin: Housing & Community Development250 Frank Ogawa Plaza Exempt Limited Duration Employee 17-FEB-24 YES YES 89919 - Admin: Housing & Community Development250 Frank Ogawa Plaza Loan Servicing Administrator 14-JAN-14 NO 89919 - Admin: Housing & Community Development250 Frank H. Ogawa Plaza Loan Servicing Specialist 16-APR-22 YES 89919 - Admin: Housing & Community Development250 Frank Ogawa Plaza Management Assistant 25-JUN-08 NO Tagalog 89919 - Admin: Housing & Community Development250 Frank Ogawa Plaza Manager, Agency Administrative 30-MAR-15 NO 89919 - Admin: Housing & Community Development250 Frank H. Ogawa Plaza Office Assistant II 17-APR-21 NO 89919 - Admin: Housing & Community Development250 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 26-NOV-22 89929 - Housing Development 250 Frank Ogawa Bldg Administrative Assistant I 11-JAN-20 NO 89929 - Housing Development 250 Frank Ogawa Plaza Exempt Limited Duration Employee 02-MAR-24 YES YES 89929 - Housing Development 250 Frank Ogawa Plaza Exempt Limited Duration Employee 11-JAN-20 YES 89929 - Housing Development 250 Frank Ogawa Plaza Home Management Specialist III 25-JUN-12 89929 - Housing Development 250 Frank Ogawa Plaza Housing Development Coordinator II 11-DEC-21 NO 89929 - Housing Development 250 Frank Ogawa Plaza Housing Development Coordinator III 14-MAY-22 NO 89929 - Housing Development 250 Frank Ogawa Plaza Housing Development Coordinator III 11-JUL-20 NO 89929 - Housing Development 250 Frank Ogawa Bldg Housing Development Coordinator IV 07-MAY-18 NO 89929 - Housing Development 250 Frank Ogawa Plaza Manager, Housing Development 18-JUN-01 NO 89929 - Housing Development 250 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 29-APR-23 NO 89939 - Municipal Lending 250 Frank Ogawa Plaza Exempt Limited Duration Employee 11-SEP-93 YES 89939 - Municipal Lending 250 Frank Ogawa Plaza Manager, Housing Development 08-DEC-05 NO 89939 - Municipal Lending 250 Frank Ogawa Plaza Mortgage Advisor 11-NOV-23 YES YES 89939 - Municipal Lending 250 Frank Ogawa Plaza Mortgage Advisor 09-FEB-09 NO 89939 - Municipal Lending 250 Frank Ogawa Plaza Program Analyst III 13-NOV-21 NO 89939 - Municipal Lending 250 Frank Ogawa Plaza Project Manager 31-OCT-11 NO 89939 - Municipal Lending 250 Frank H. Ogawa Plaza Rehabilitation Advisor III 08-JAN-22 YES 89939 - Municipal Lending 250 Frank Ogawa Plaza Rehabilitation Advisor III 22-MAY-17 NO 89949 - CDBG Coordination 250 Frank H. Ogawa Plaza Community Development Program Coord08-JAN-07 NO 89949 - CDBG Coordination 250 Frank Ogawa Plaza Community Development Program Coord27-NOV-06 NO 89949 - CDBG Coordination 250 Frank Ogawa Plaza Development/Redevelop. Program Manager14-JUN-94 NO 89949 - CDBG Coordination 250 Frank Ogawa Plaza Home Management Specialist II 16-MAY-20 NO 89949 - CDBG Coordination 250 Frank Ogawa Plaza Home Management Specialist III 27-MAY-14 NO 89949 - CDBG Coordination 250 Frank Ogawa Plaza Monitoring & Evaluation Supervisor 25-JUL-20 NO 89949 - CDBG Coordination 250 Frank Ogawa Plaza Program Analyst II 13-APR-24 YES NO 89949 - CDBG Coordination 250 Frank Ogawa Plaza Program Analyst II 17-DEC-16 NO 89949 - CDBG Coordination 250 Frank Ogawa Plaza Project Manager 01-APR-23 NO 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Administrative Analyst I 10-AUG-19 NO 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Administrative Analyst I 02-FEB-15 NO 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Administrative Analyst I 20-DEC-99 NO 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Administrative Analyst II 08-SEP-18 NO 89969 - Residential Rent Arbitration 250 Frank Ogawa Bldg Administrative Assistant I 06-AUG-01 NO 89969 - Residential Rent Arbitration 250 Frank Ogawa Bldg Administrative Assistant I 27-MAY-00 NO 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Administrative Assistant II 06-AUG-22 NO 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Exempt Limited Duration Employee 13-APR-24 YES YES 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Exempt Limited Duration Employee 25-NOV-23 YES YES 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Exempt Limited Duration Employee 25-NOV-23 YES YES 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Exempt Limited Duration Employee 16-SEP-23 YES YES 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Hearing Officer 09-APR-18 NO 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Hearing Officer 14-FEB-17 NO 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Hearing Officer 27-OCT-14 NO 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Hearing Officer 25-FEB-08 NO 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Manager, Rent Adjustment Program 08-JAN-22 NO 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Program Analyst II 17-OCT-20 NO 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Program Analyst II 11-JUL-20 NO 89969 - Residential Rent Arbitration 250 Frank Ogawa Bldg Program Analyst II 30-DEC-17 YES Attachment A Page287
89969 - Residential Rent Arbitration 250 Frank Ogawa Bldg Program Analyst II 13-MAR-12 YES Spanish 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Program Analyst III 07-MAR-05 NO Spanish 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Project Manager 11-DEC-21 NO 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Project Manager 10-JUL-21 NO 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Rent Adjustment Program Assistant 17-OCT-20 YES 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Rent Adjustment Program Manager, Asst05-AUG-23 YES NO 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Senior Hearing Officer 14-DEC-19 Attachment A Page288
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