MACRO Q1 2025 Output & Response Report [January 1, 2025 – March 31, 2025] MACRO Output Reports (QORR) are compiled with data from the FCC (Total Incident Responses), the MACRO Incident MS XL Sheet, and MACRO Incident MS Form.
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MACRO Dispatch Responses
Table 2 presents the monthly averages for MACRO dispatches and team deployments.
Table 2. General Dispatches & Response Data [Oct 24 – Mar 25]
Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25
Total Number of Dispatch
Response
425 319 336 358 394 418
Total Number of Teams Deployed 159 133 135 125 117 126
Total Number of In-Service Days 29 30 31 31 28 31
Average Dispatch per Service
Day
14.7 10.6 10.8 11.5 14.1 13.5
Average Teams per Service Day 5.5 4.4 4.4 4.0 4.2 4.1
Dispatch By Source
MACRO teams receive dispatches from three sources: OPD (911), OFD (MACRO Direct Line), or a dedicated MACRO email address. The MACRO phone line is managed by the Fire Communication Center and emails are received by a MACRO Supervisor. While MACRO teams are in the field, they may encounter and respond to situations spontaneously. These instances, known as on-view incidents, are not included in dispatch data because they are initiated by the MACRO teams versus a request from the public.
Figure 5 provides a breakdown of dispatch by source, showing the total number of dispatches received. The figure highlights that the majority, 67%, of requests came directly to OFD via the direct phone line and email as compared to 33% of requests transferred through calls from the 911 dispatch. Figure 7 presents on-view (non-dispatch) responses compared to dispatch-initiated responses. Data collection error rate of ~ 11% (209 incidents not captured)
345
(33%)687
(67%)
Figure 5: Dispatch by Source
(Jan-25 to Mar-25) (n= 1,032*)
Transfer from
OPD
MACRO Direct
Line and Email
1,170
64%
661
36%
Figure 7:
Comparison of General Responses
Jan-25 to Mar-25 (n= 1,831)
Dispatch
Responses*
Non-Dispatch
Responses
*Includes OPD, OFD, and
Email as dispatch sources
MACRO Q1 2025 Output & Response Report [January 1, 2025 – March 31, 2025] MACRO Output Reports (QORR) are compiled with data from the FCC (Total Incident Responses), the MACRO Incident MS XL Sheet, and MACRO Incident MS Form.
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Types of Incidents
MACRO services may be requested for a variety of reasons, provided they meet the eligibility criteria. MACRO teams manage situations up to the point of reaching a crisis. The most common type of incident involves conducting wellness checks. Wellness checks can address concerns related to a person's well-being. Additional other documented reasons for MACRO intervention include sleeper checks, behavioral health issues, public indecency, and community disturbances.
Figure 11 displays the breakdown and percentages of incident types reported through January – March 2025.
Incident Types Description
Wellness Check
A check on the health and well-being of an
individual. In response to concerns about a
person's safety, health, or welfare.
Sleeper Check
A check on an individual found sleeping in a
public place in response to concerns about a
person's safety, health, or welfare.
Behavioral Concern
A situation where an individual's behavior raises
concerns but does not constitute an immediate
crisis or emergency.
Public Indecency / Nakedness & Other
A situation where an individual is found without
clothing in a public setting & a catch-all for
scenarios that are unique or less common
Wellness Check
1031 (62%)
Sleeping
373 (23%)
Behavior
Concern
176 (12%)
Public Indecency & Other
42 (3%)
Figure 11: Types of Incidents Jan-25 to Mar-25
(n= 1,622)
*Data not represented in this chart for 209 MACRO responses due to data collection errors [avg 2.3 missed entries per in service days].
MACRO Q1 2025 Output & Response Report [January 1, 2025 – March 31, 2025] MACRO Output Reports (QORR) are compiled with data from the FCC (Total Incident Responses), the MACRO Incident MS XL Sheet, and MACRO Incident MS Form.
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MACRO Service Area
MACRO serves the entire City of Oakland. The city is divided into eight MACRO service zones. Figure 1 presents a map of service zones followed by Table 1 which outlines zone boundaries.
Figure 1. Geographical Service Zones Map
MACRO Response by Service Area
MACRO serves all of Oakland, which is divided into eight MACRO service zones. Table 4 illustrates the areas in Oakland where MACRO responded broke down by month and by service zone. Data indicates that the highest percentage of requests originates from Zone 7: Downtown Oakland. In contrast, the fewest service requests originate from Zone 8, Oakland Hills.
Table 4: Geographical Area of Service Request in 2024 Q4 & 2025 Q1 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25
Zone 2: Deep East 12% 11% 12% 14% 11% 11%
Zone 3: West 15% 17% 16% 12% 14% 16%
Zone 4: East 10% 9% 8% 11% 12% 11%
Zone 5: North 19% 18% 19% 18% 21% 18%
Zone 6: Central 13% 11% 8% 11% 8% 15%
Zone 7: Downtown 31% 33% 37% 34% 34% 28%
Zone 8: Oak Hills 0% 0% 0% 1% 0% 1%
MACRO Q1 2025 Output & Response Report [January 1, 2025 – March 31, 2025] MACRO Output Reports (QORR) are compiled with data from the FCC (Total Incident Responses), the MACRO Incident MS XL Sheet, and MACRO Incident MS Form.
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MACRO Phoneline Performance
Table 3 details the total number of calls to the MACRO phone line, the number of callers who connected with an OFD dispatcher, the total number of calls that met MACRO response criteria and were sent to a MACRO team to response.
Table 3. MACRO Main Menu Calls – (October -24 - March 25)
Incoming Calls to
MACRO Phone Line
Incoming Calls Who
Reached OFD Dispatch
Calls Sent to MACRO Teams
for Response
# # % # %
24-Oct 403 319 79% 138 43%
24-Nov 489 397 81% 129 32%
24-Dec 451 339 75% 124 37%
25-Jan 545 351 64% 167 48%
25-Feb 457 358 78% 163 46%
25-Mar 463 373 81% 180 48%
TOTALS 2,808 2,137 901
*Callers who choose to transfer to an OPD dispatcher or to disconnect from the call are not reflected in data.
Figure 6 illustrates the flowrate of calls to response. Of the total calls received on the MACRO phone line, 74% of callers reached an OFD dispatcher, and of those who reached OFD dispatch, 47% of calls met MACRO eligibility and information was sent to MACRO teams for response.
Figure 6: Flow Rate from Direct MACRO Phone Line to Team Response Jan-25 – Mar-25
1,465 Total Incoming Calls
to Direct MACRO
Phoneline
1,082 Incoming Calls
Reached Dispatch
(74%)
510 Calls Reached Dispatch
& Sent to MACRO team for
Response
(47%)
MACRO Q1 2025 Output & Response Report [January 1, 2025 – March 31, 2025] MACRO Output Reports (QORR) are compiled with data from the FCC (Total Incident Responses), the MACRO Incident MS XL Sheet, and MACRO Incident MS Form.
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Incident Resolutions
MACRO incidents are considered resolved onsite if: (1) the team successfully deescalates the situation or provides basic need support onsite (MCC), (2) the recipient is transported to another location (MPTM), or (3) the MACRO team is not able to locate the intended MACRO recipient (MNL). In situations, when immediate advanced medical attention is required or a situation becomes violent, the MACRO team may request external incident support from emergency medical services (EMS), OPD to request the Community Assessment and Transport Team (CATT), or other agencies for further assistance. Table 5 presents the percentage of incidents resolved by MACRO teams and the percentage of MACRO resolutions referred to external incident support).
Table 5: Incident Resolution (n=3,311)
Month
MACRO Resolutions External Referrals
Call Completed by
MACRO (MCC)
Recipient Transported
by MACRO (MPTM)
Recipient Not
Located (MNL)
Recipient Referred
to OPD (MPD)
Recipient Transported
by EMS (MPTA)
Oct-24 434 14 137 10 11
Nov-24 392 15 113 13 8
Dec-24 411 14 94 9 14
Jan-25 420 13 110 5 8
Feb-25 391 15 122 2 12
Mar-25 369 15 123 6 11
TOTAL
(n= 3,311)
MACRO Resolved (n=3,202)
97%
External Support Requested (n=109)
3%
Service Referrals
During onsite interactions with services recipients, the MACRO teams may provide supplies, service referrals, or transportation support. In 2025 MACRO teams made 267 service referrals.
Top MACRO Agency Referrals 2025 #
St. Vincent De Paul 94
City Team 45
Homeless Action Center 18
BACS 13
St. Mary’s Center 10
MACRO Q1 2025 Output & Response Report [January 1, 2025 – March 31, 2025] MACRO Output Reports (QORR) are compiled with data from the FCC (Total Incident Responses), the MACRO Incident MS XL Sheet, and MACRO Incident MS Form.
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