View Attachment A — Rules & Legislation Committee, October 30, 2025 (part 1 of 2)

Equal Access to Services Ordinance Annual Compliance Report Fiscal Year 2023-24

ATTACHMENT A

COVER PAGE
CONTENTS:
• Translation Record
• Interpretation Record
• US Census American Community Survey
• 2024 City of Oakland Language Assess Survey
• City of Oakland Departmental Compliance Reports
Attachment Page 1
Equal Access to Services Ordinance Annual Compliance Report Fiscal Year 2024-25

ATTACHMENT A

COVER PAGE
CONTENTS:
• Translation Record
• Interpretation Record
• US Census American Community Survey
• City of Oakland Departmental Compliance Reports
Attachment Page 2
Equal Access Office Translation Service Record FY 2024-25 Month Request date Invoice Code Document name Language Rush service Status of 2024
7 7/1 DOT20247a On Call Flyer Sidewalk Contractors S Yes COMPLETED 7 7/1 EWWD20246a Tree Request Form S/C No COMPLETED
7 7/2 DOT20247b Upper Telegraph Postcard S/Amharic No COMPLETED 7 7/3 OPW20247a PR Letter S/C/A/V Yes COMPLETED
7 7/4 HCD20247a RAP Appointment documents S/C Yes COMPLETED 7 7/9 HCD20247b RAP Workshop / Security Deposit Info S, S/C No COMPLETED 7 7/9 OFD20247a Worshop at Lincoln Center C Yes COMPLETED 7 7/10 OPW20247b Event Requirement Flyers S/C No COMPLETED 7 7/12 OFD20247b Emergency Preparedness S/C Yes COMPLETED 7 7/16 DOT20247c 7th Street Survey C No COMPLETED
7 7/17 OPL20247a 4 words - Gardening A/V No COMPLETED
7 7/22 OPRYD20247a Town After School Program Welcome Letter S/C No COMPLETED 7 7/23 DOT20247d Senior Focus Group C Yes COMPLETED
7 7/23 OPW20247c Chinese Phrase S/C Yes COMPLETED
7 7/24 HSD20247a Caregiver Information Tigrinya No COMPLETED 7 7/24 OPW20247d Appeal letter S No COMPLETED
7 7/24 OPW20247e Appeal letter S No COMPLETED
7 7/25 OPW20247f Appeal letter S No COMPLETED
7 7/24 OCA20247a Claim for DM S No COMPLETED
7 7/25 OPW20247g Construction Notice S/C/V No COMPLETED 7 7/25 HSD20247b Senior Companion Care Plan C/V No COMPLETED 7 7/25 OPW20247h Creek to Bay Flyer S/C No COMPLETED
7 7/26 DOT20247e Embarcadero West Survey and Posters S/C Yes COMPLETED 7 7/26 HSD20247c Food Substitution S/C No COMPLETED
7 7/29 OIG20247a Telephone script C No COMPLETED
7 7/29 OIG20247b OIG Annual Report S/C No COMPLETED
7 7/31 PEC20247a Public Ethics Commission Flyer S/C No COMPLETED 7 7/31 DOT20247f Embarcadero West Picture Text S/C Yes COMPLETED 8 8/1 PBD20248a DOSP Handbook updates S/C No COMPLETED
8 8/1 OCA20248a NLC Description and Public Nuisance Reporting Guide S/C No COMPLETED 8 8/2 DOT20248a Admin Review N C No COMPLETED
8 8/2 DWES20248a DWES Ordinance V No COMPLETED
8 8/5 DOT20248b Admin Revview Request Mongolian No COMPLETED 8 8/6 PBD20248b Park Survey Chinese Yes COMPLETED
8 8/12 EWD20248a Short term encroachment C/S/V No COMPLETED 8 8/15 DOT20248c Admin Review T C No COMPLETED
8 8/16 DOT20248d 2nd Street Text S/C No COMPLETED
8 8/16 HSD20248a SCP Documents C/V No COMPLETED
8 8/19 OFD20248b Local Roadmaps (Project Descriptions) S No COMPLETED 8 8/9 OFD20248c PEP Training K/V/A/A/T No COMPLETED
8 8/20 OCA20248a NNO Rack Card Translation S/C Yes COMPLETED 8 8/20 MAYOR20248a Clean & Safe City Townhall Flyer S/C Yes COMPLETED 8 8/21 DOT20248f Oakland commercial FSB S/C/V/K No COMPLETED 8 8/22 OPL20248a Gardening tips review A/V No COMPLETED Attachment Page 3
Equal Access Office Translation Service Record FY 2024-25 Month Request date Invoice Code Document name Language Rush service Status of 8 8/22 OPL20248b Share Your Seeds A/V Yes COMPLETED
8 8/22 OPL20248c Review of Zines A/C/V Yes COMPLETED
8 8/23 COUNCIL20248a Statement on Fire at 9th & Madison S/C Yes COMPLETED 8 8/26 DOT20248g Admin review L c No COMPLETED
8 8/27 OPW20248a Holly Mini Park Cermony S Yes COMPLETED 8 8/27 OPRYD20248a Community Gardens V No COMPLETED
8 8/27 OPL20248d Gardening Brochures A/V Yes COMPLETED
8 8/28 OPW20248b Peralta Park Hours S/C No COMPLETED
8 8/28 DOT20248x 8th Street Corridor Corridor Improvements S/C Yes COMPLETED 8 8/28 OPW20248c Recycling MFD mailer S/V/C No COMPLETED 8 8/29 HSD20248b HeadStart Caregiver Handbook S/C/V/A No COMPLETED 8 8/30 OPW20248d MV Appeal S No COMPLETED
9 9/3 OPW20249a Mandela Parkway Trash Capture S/C Yes COMPLETED 9 9/4 HCD20249a Public Notice for PRO S/C No COMPLETED
9 9/4 HRM20249a RG Medical S No COMPLETED
9 9/5 Summer Survey 2024 Rules for Behavior S/C No COMPLETED 9 9/11 OPC20249a Community Policing and IG candidate Flyers S/C Yes COMPLETED 9 9/12 DOT20249a Citation Review V No COMPLETED
9 9/16 HCD20249b Rent Regustry Quick Guide S/C No COMPLETED 9 9/16 CAO20249a Title VI Brochure Update S/C No COMPLETED 9 9/24 HCD20249c Anti-Displacement Listening Session V No COMPLETED 9 9/24 PBD20249a Town Hall Poll Questions S/C Yes COMPLETED 9 9/25 OCA20249a Claim Form S No COMPLETED
9 9/25 OPW20249b Email template S/C No COMPLETED
9 9/27 OPRYD20249b Summer Survey 2024 S/C No COMPLETED
9 9/30 OPW20249c Courtland Creek Text S/C Yes COMPLETED 10 10/1 OFD202410a RBD - Release and Waiver of Liability S No COMPLETED 10 10/2 PBD202410a Phase 2 Town Hall Slideshow S/C No COMPLETED 10 10/4 DOT202410a Citation Translation S No COMPLETED
10 10/7 PBD202410b Workshop Materials for Owner and Tenants S No COMPLETED 10 10/9 CAO202410a Redistricting Homepage and Poster/Postcard S/C/V Yes COMPLETED 10 10/9 OPRYD202410a Inclusion Flyer S/C No COMPLETED
10 10/9 CPRA20210a CPRA Annual Report S/C No COMPLETED
10 10/11 DOT202410b Undercrossings Improvement Postcard S/C No COMPLETED 10 10/14 HSD202410a TUGO documments V/C No COMPLETED
10 10/15 PBD202410c DOSP phrase translation S/C No COMPLETED 10 10/18 OFD202410b Evacuation Orders Mountain Blvd and Campus Dr S/C Yes COMPLETED 10 10/18 OFD202410c AC Alert for Campus Dr Evacauation (Keller Fire) S/C Yes COMPLETED 10 10/18 OFD202410d Burckhalter Temporary Evacuation Point S/C Yes COMPLETED 10 10/20 OFD202410e Keller Fire Update 10/20 S/C Yes COMPLETED 10 10/22 OPW202410a SANITARY SEWER REHABILITATION S/C No COMPLETED 10 10/24 HCD202410a RAP Brochure S/C No COMPLETED
10 10/29 HSD202410b CDOT Luncheon promo S/C/V Yes COMPLETED 10 10/29 EWD202410a Mobile Vending Template S/C Yes COMPLETED 10 10/29 OPW202410b Get involved translations C No COMPLETED Attachment Page 4
Equal Access Office Translation Service Record FY 2024-25 Month Request date Invoice Code Document name Language Rush service Status of 10 10/31 CAO202410b Ava Community Energy Survey C/V/A No COMPLETED 10 10/31 DWES202410a Measure FF & Z Compliance poster review V No COMPLETED 10 10/31 OFD202410f CERT Training docs S/C No COMPLETED 11 11/1 CAO202411a Election week safety notice S/C Yes COMPLETED 11 11/5 DOT202411a Bike Newsletter S/C/V No COMPLETED
11 11/6 HCD202411a Request for Public Comment S/C Yes COMPLETED 11 11/7 PBD202411a Extension Notice S/C/V No COMPLETED
11 11/13 OPL202411a WInter Bingo Card A/V Yes COMPLETED 11 11/14 OPW202411a Courtland Creek sign S/C Yes COMPLETED 11 11/14 OCA202411b Joint Aff Lit Flyer S/C No COMPLETED 11 11/14 HSD202411a CDOT Meal Dist Promo S/C/V Yes COMPLETED 11 11/18 CAO202411b Fleet Electrification S/C/V No COMPLETED 12 12/2 OPW202412a PR Letter S/C Yes COMPLETED
12 12/3 DOT202412a Callout and Survey C Yes COMPLETED
12 12/4 OPRYD202412a Town Camp Transcript S/C No COMPLETED 12 12/4 FINANCE202412a Busines Tax Brochure Update C No COMPLETED 12 12/9 HCD202412a Registration Guide S/C No COMPLETED
12 12/9 DOT202412b CCSP Presentation C No COMPLETED
12 12/10 OCA202412a Joint Aff Lit One Pager S/C No COMPLETED 12 12/12 OPRYD202412a Summer Hiring Flyers S/C Yes COMPLETED 12 12/12 OCA202412a AI 71 S/C No COMPLETED
12 12/13 OPW202412b Resuables Ordinance S/C/V No COMPLETED 12 12/19 DWES202412a Quick review - DWES vietnamese minimum wage ad V No COMPLETED 12 12/19 OPW202412c Volunteer Waiver S/C No COMPLETED
12 12/20 OPW202412d Urban Forest updates S/C No COMPLETED 12 12/31 CAO202412a N S Torres Claim S No COMPLETED
2025
1 1/7 POLCOM20251a Pursuit Policy Flyer S, C Yes COMPLETED 1 1/8 OPW20251a PR Letter Lakeside Family Streets S, C No COMPLETED 1 1/8 DOT20251a Board text for translation S, C Yes COMPLETED 1 1/9 OPW20251b Courtland Creek text S, C Yes COMPLETED 1 1/8 FINANCE20251a Exemption Forms S,C No COMPLETED
1 1/8 HSD20251a Nutrition Flyer - Fruity Pizza C No COMPLETED 1 1/9 OPW20251c ESD Recycling - Accessories Sign S,C No COMPLETED 1 1/9 OPW20251d EEU email S No COMPLETED
1 1/14 POLCOM20251b OPD Pursuit Policy FAQs S, C No COMPLETED 1 1/14 POLCOM2025ac Bodycam video transcription S -> E No COMPLETED 1 1/15 OPW20251e Community Service Agreement S No COMPLETED 1 1/17 OPW20251f Green Guide for Restaurants S,C No COMPLETED 1 1/17 HSD20251b 211 Housing Script S, C No COMPLETED
1 1/21 OPW20251g StopWaste Notices S, C No COMPLETED
1 1/22 HSD20251c Housing Assistance Flyer S, C No COMPLETED 1 1/23 OPW20251h Additional StopWaste S, C No COMPLETED 1 1/24 OPW20251i Park Closure Notice S, C No COMPLETED
1 1/28 HSD20251d Oral Health and Dental Consent Forms C No COMPLETED Attachment Page 5
Equal Access Office Translation Service Record FY 2024-25 Month Request date Invoice Code Document name Language Rush service Status of 1 1/30 DOT20251b Citation appeal C No COMPLETED
1 1/30 DOT20251b Citation appeal S No COMPLETED
1 1/31 OPR20251a Town Camp Flyer S, C Yes COMPLETED
2 2/3 OPW20252a Accessories Sign V No COMPLETED
2 2/4 OFD20252a Community Wildfire Evacuation Survey S, C No COMPLETED 2 2/4 OCA20252a Housing Justice Pamphlet S, C No COMPLETED 2 2/6 OPW20252b Mini Park Ribbon Cutting Ceremony S Yes COMPLETED 2 2/11 DOT20252a BayWheels Survey Review S, C No COMPLETED 2 2/11 OPW20252c Citation appeal S No COMPLETED
2 2/12 OCA20252b Claim against city S No COMPLETED
2 2/12 HSD20252a Timesheet 2025 SCP C, V No COMPLETED
2 2/19 PBD20252a IOP and FB Program Pamphlets S, C No COMPLETED 2 2/18 CAO20252a City Budget Academy S, C Yes COMPLETED 2 2/24 OPW20252d Citation appeal S No COMPLETED
2 2/25 OPL20252a Summer 2025 Gameboard A, V No COMPLETED 2 2/26 HSD20252b Social Media Caption S, C No COMPLETED 2 2/27 OPW20252e Citation appeal S No COMPLETED
3 3/3 PBD20253a EEE documents S, C, V No COMPLETED
3 3/3 CAO20253a Closure Scenario Notices S, C, V No COMPLETED 3 3/4 HSD20253a Fund for Children & Youth translations QUOTE 8 languages No COMPLETED 3 3/4 DOT20253a 2025 Bike Newsletter S, C, V No COMPLETED 3 3/4 HSD20253b 3 recipes S, C No COMPLETED
3 3/5 OPW20253a CIP translations S,C Yes COMPLETED
3 3/10 OPW20253b Reusables Ordinance BL S, C, V No COMPLETED 3 3/11 DOT20253b Adams Point Survey Text S, C No COMPLETED 3 3/13 OCA20253a A P Claim Form S->E No COMPLETED
3 3/20 OPW20253a PR Letter Street Resurfacing S, C Yes COMPLETED 3 3/20 CAO20253b Budget Video Transcript S, C No COMPLETED 3 3/24 OPL20253a Summer Blurbs 2025 A, V No COMPLETED
3 3/26 HSD20253c CNA Survey S, C Yes COMPLETED
3 3/28 OPR20253a Outside of School Time Survey S, C Yes COMPLETED 4 4/1 OPW20254a PR Letter Project 1006105 S, C No COMPLETED 4 4/3 OPW20254b 14th Ave PR Letter S, C, V Yes COMPLETED 4 4/8 DOT20254a Parking Citation - L C No COMPLETED
4 4/8 OPW20254c V C Appeal S No COMPLETED
4 4/9 OPW20254d Response to Appeal S, C No COMPLETED
4 4/9 OCA20254a E S Claim form S->E No COMPLETED
4 4/9 OPW20254e Citation Appeal E G S No COMPLETED
4 4/14 OPW20254f Access Letters S, C Yes COMPLETED
4 4/15 EWD20254a Mosswood Earth day Flyer S, C Yes COMPLETED 4 4/15 PBD20254a Brochures S, C No COMPLETED
4 4/15 OPL20254a Summer gameboard REVIEW V, A Yes COMPLETED 4 4/16 DOT20254b Grand Ave Poster S, C No COMPLETED
4 4/16 OPRYD20254a Town camp Adventures S, C No COMPLETED 4 4/17 HSD20254a Listening Session S, C Yes COMPLETED
Attachment Page 6
Equal Access Office Translation Service Record FY 2024-25 Month Request date Invoice Code Document name Language Rush service Status of 4 4/17 OPL20254b Tales from Sudan A COMPLETED
4 4/18 OPW20254g TMIP Notification and Attachment S, C Yes COMPLETED 4 4/21 HSD20254b Oakland ReCAST S, C Yes COMPLETED
4 4/23 OPW20254h Payment Letter M S No COMPLETED
4 4/23 OPW20254i Inspection Letter and Fact Sheet S,C Yes COMPLETED 4 4/29 DOT20254c Undercrossings Improvements S, C, V Yes COMPLETED 4 4/29 OCA20254b J C Claim against city S No COMPLETED
5 5/5 DOT20255a Complaint BYQ C No COMPLETED
5 5/6 OPL20255a Summer Calendar Review V Yes COMPLETED
5 5/6 HCD20255a Slides for Lead Paint Hazards S Yes COMPLETED 5 5/7 OPL20255b Summer Calendar Review A Yes COMPLETED
5 5/6 DOT20255b 105th Avenue Paving S No COMPLETED
5 5/7 OPW20255a FEMA Text S, C No COMPLETED
5 5/8 OPL20255c Phrase Translation V, A No COMPLETED
5 5/12 HSD20255a OFCY Summer Academic Program Various (8) No COMPLETED 5 5/13 CAO20255a NNO Documents S, C No COMPLETED
5 5/15 OPL20255d Induction Cookware Info A, V Yes COMPLETED 5 5/16 CAO20255b Councilmember Meeting C Yes COMPLETED
5 5/20 DOT20255c Ticket Appeal ED S->E No COMPLETED
5 5/20 OPW20255b MFD and Rate Increase Mailers S, C, V No COMPLETED 5 5/21 OPW20255c Reusable Container S, C No COMPLETED
5 5/22 CAO20255c Councilmember Meeting V Yes COMPLETED
5 5/22 OPR20255a Overnight Camp Packet S, C No COMPLETED 5 5/21 DOT20255d Repaving 105th ave poster S No COMPLETED 6 6/5 OPR20256a CAPP and Tot Jamboree Flyer S, C No COMPLETED 6 6/9 OPW20256a Courtland creek Invite S No COMPLETED
6 6/10 OPW20256b Stewardship Brochure S, C No COMPLETED 6 6/10 DOT20256a Admin Review S No COMPLETED
6 6/10 OPW20256c Appeal decision S No COMPLETED
6 6/12 OPW20256d Oakland Reusables Ordinance S, C, V No COMPLETED 6 6/17 HRM20256a Support document C No COMPLETED
6 6/20 OPRYD20256a Outreach Email S, C No COMPLETED
6 6/23 PCOM20256a Community Tables S,C No COMPLETED
6 6/23 MAYOR20256a VM Script S, C No COMPLETED
6 6/24 OPL20256a Summer Celebration A, V Yes COMPLETED
6 6/24 OPL20256b Soccer Theme & Tech Exchange C Yes COMPLETED 6 6/25 HSD20256a Prenatal and newborn forms s, C No COMPLETED Attachment Page 7
Equal Access Office Interpretation Request Service Record FY 2024-2025 Month Request date Dept Invoice Code Meeting name Type of service Language Total Hrs Type Headset? Status of
project
2024
7 7/10 HSD HSD.SPCA.July18 Headstart Advisory Board Meeting Simultaneous SP, CA 2 web meeting Yes COMPLETED 7 7/11 DOT DOT.CA.July29 Chinatown Complete Streets Plan Focus Group Simultaneous CA 2 In person No COMPLETED 7 7/12 OFD OFD.CA.July18 Personal Emergency Preparedness Workshop Simultaneous CA 2 In person Yes COMPLETED 7 7/1 HSD HSD.CA.July24 Senior Companion Monthly Meeting Simultaneous CA 2 In person No COMPLETED 7 7/22 PBD PBD.CA.July22opi Investigative meeting consecutive CA 1 OPI NO COMPLETED 7 7/22 OFD OFD.SP.July30 Local Roadmaps to Community Resilience Meeting Simultaneous SP 2 web meeting No COMPLETED 8 8/12 HSD HSD.SPCA.August15 City Hall Meeting Simultaneous SP, CA 2 In person Yes COMPLETED 8 8/13 HCD HCD.CA.August21 RAP Remote Hearing Consecutive CA 2 web meeting No COMPLETED 8 8/15 HCD HCD.VI.August27 RAP Remote Hearing Tran v Tenant Consecutive VI 2 web meeting No COMPLETED 8 8/19 HSD HSD.CA.August28 Senior Companion / Foster Grandparents Simultaneous CA 2 In person No COMPLETED 8 8/21 MAYOR MAYOR.SPMAM.August27 Public Safety Leadership Townhall Simultaneous SP, Mam 2 In person Yes COMPLETED 8 8/21 MAYOR MAYOR.CA.August30 Public Safety Leadership Townhall Simultaneous CA 2 In person Yes COMPLETED 8 8/28 CLERK CLERK>SPCA.September17 City Council Meeting Simultaneous SP, CA 6 web meeting No COMPLETED 9 9/3 HSD HSD.SP.September5 Merritt Cohort Child Development 50 Consecutive SP 2 web meeting No COMPLETED 9 9/3 HSD HSD.SP.September9 Merritt Cohort Child Development 53 Consecutive SP 2 web meeting No COMPLETED 9 9/4 HCD HCD.KMAM.September17 RAP Remote Hearing L25-0045 Consecutive K, Mam 2 web meeting No COMPLETED 9 9/5 OFD OFD.CAVI.September11 Personal Emergency Preparedness Simultaneous C, V 2 In person Yes COMPLETED 9 9/5 OFD OFD.SPA.September11 Personal Emergency Preparedness Simultaneous SP, A 2 In person Yes COMPLETED 9 9/5 OFD OFD.CA.September13 Personal Emergency Preparedness Simultaneous CA 2 In person Yes COMPLETED 9 9/5 OFD OFD.SPK.September16 Personal Emergency Preparedness Simultaneous SP, K 2 In person Yes COMPLETED 9 9/5 OFD OFD.CA.September19 Personal Emergency Preparedness Simultaneous CA 2 In person Yes COMPLETED 9 9/11 PBD PBD.SPCA.September19 General Plan Phase 2: Townhall Simultaneous SP, CA 2 web meeting No COMPLETED 9 9/11 HSD HSD.SPCA.September26 Headstart Advisory Board meeting simultaneous SP, CA 2 In person Yes COMPLETED 9 9/13 MAYOR MAYOR.SP.September26 Public Safety Leadership Town Hall simultaneous SP 2 In person Yes COMPLETED 9 9/16 CLERK CLERK.SPCA.October1 City Council Meeting simultaneous SP, CA 6 web meeting No COMPLETED 9 9/16 CLERK CLERK.SPCA.October15 City Council Meeting simultaneous SP, CA 6 web meeting No COMPLETED 9 9/18 HSD HSD.CA.September25 Senior Companion / Foster Grandparents simultaneous CA 2.5 In person No COMPLETED 9 9/18 OFD OFD.AMTI.October14 Personal Emergency Preparedness simultaneous AM, TI 2 In person Yes COMPLETED 9 9/20 OFD OFD.SP.October4 CERT Training simultaneous SP 8 In person Yes COMPLETED 9 9/27 ITD ITD.CAVI.October3 Oakland Connect Digital Equity Mixer consecutive CA, VI 2 In person Yes COMPLETED 10 10/2 HSD HSD.SPCA.October17 Headstart Advisory Board meeting simultaneous Sp, CA 2 In person Yes COMPLETED 10 10/8 HCD HCD.SPCA.October16 Protecting Oaklanders: Anti-Displacement Listening Sessionsimultaneous SP, CA 2 web meeting No COMPLETED 10 10/18 HSD HSD.CAOctober23 Senior Companion / Foster Grandparents simultaneous CA 2 In person No COMPLETED 10 10/29 CLERK CLERK.SPCA.November12 City Council Meeting simultaneous SP, CA 6 web meeting No COMPLETED 11 11/7 HSD HSD.SPCA.November14 Headstart Advisory Board meeting simultaneous SP, CA 2 In person Yes COMPLETED 11 11/7 HSD HSD.SPCA.November21 Headstart Advisory Board meeting simultaneous SP, CA 2 In person Yes COMPLETED 11 11/12 HCD HCD.CA.November18 RAP Remote Mediation consecutive CA 3+ web meeting No COMPLETED 11 11/14 HCD HCD.SP.November20 RAP Remote Hearing consecutive SP 2 web meeting No COMPLETED 11 11/19 HSD HSD.CA.November26 Senior Companion / Foster Grandparents simultaneous CA 2 In person No COMPLETED 11 11/19 CLERK CLERK.SPCA.December3 City Council Meeting simultaneous SP, CA 6+ web meeting No COMPLETED 11 11/19 CLERK CLERK.SPCA.December17 City Council Meeting simultaneous SP, CA 6+ web meeting No COMPLETED 11 11/26 DOT DOT.CA.December11 Chinatown Complete Streets Plan consecutive CA 2 In person No COMPLETED 12 12/9 HSD HSD.SPCA.December19 Headstart Advisory Board meeting simultaneous SP, CA 2 In person Yes COMPLETED 12 12/18 HSD HSD.CA.December18 Senior Companion / Foster Grandparents simultaneous CA 2 In person No COMPLETED 12 12/31 DOT DOT.CA.January6 Chinatown Complete Streets Plan Canvassing consecutive CA 6 In person No COMPLETED 2025
1 1/6 HSD HSD.CA.January21 Senior Companion Volunteer Meeting Simultaneous CA 2 In person No COMPLETED Attachment Page 8
Equal Access Office Interpretation Request Service Record FY 2024-2025 Month Request date Dept Invoice Code Meeting name Type of service Language Total Hrs Type Headset? Status of
project
1 1/6 HSD HSD.SPCA.January16 Head Start Advisory Board Meeting SImultaneous SP, CA 2 In person Yes COMPLETED 1 1/7 HCD HCD.SP.January15 RAP Remote Mediation Consecutive SP 3 Virtual No COMPLETED 1 1/9 DOT DOT.CA.January16 Chinatown Streets Design Voiceover Consecutive CA 3 Virtual No COMPLETED 1 1/9 DOT DOT.CA.January17 Chinatown Streets Design Voiceover Consecutive CA 3 Virtual No COMPLETED 1 1/14 POLCOM POLCOM.SP.January15 Pursuit Policy Townhall Consecutive SP 2 In person No COMPLETED 1 1/27 HCD HCD.SP.February3 RAP Remote Hearing Consecutive SP 3 Virtual No COMPLETED 1 1/30 DOT DOT.CA.February5 Chinatown Complete Streets Merchant Meeting Simultaneous CA 2 In person Yes COMPLETED 2 2/7 HSD HSD.SPCA.February20 Head Start Advisory Board Meeting Simultaneous SP, CA 2 In person Yes COMPLETED 2 2/11 OFD OFD.SPCA.February20 Parker Community Resource Center PEP Simultaneous SP, CA 2.5 In person Yes COMPLETED 2 2/18 HSD HSD.CA.February26 Senior Companion Volunteer Meeting Simultaneous CA 2 In person No COMPLETED 2 2/26 HCD HCD.SP.March4 RAP Remote Hearing Consecutive SP 2 Virtual No COMPLETED 3 3/3 HSD HSD.SPCA.March13 Head Start Advisory Board Meeting Simultaneous SP, CA 2 In person Yes COMPLETED 3 3/5 HCD HCD.SP.March10 RAP Remote Hearing Consecutive SP 2 Virtual No COMPLETED 3 3/5 HCD HCD.SPMA.March13 Rent Board Hearing Consecutive SP, MA 2 Virtual No COMPLETED 3 3/11 HCD HCD.SP.March22 Rent Adjustment Workshop Consecutive SP 2 In person No COMPLETED 3 3/18 HSD HSD.CA.March26 Senior Companion Volunteer Meeting Simultaneous CA 2 In person No COMPLETED 4 4/1 HCD HCD.SPMA.April10 RAP Remote Hearing Simultaneous SP, MA 3 Virtual No COMPLETED 4 4/4 HSD HSD.SPCA.April17 Head Start Advisory Board Meeting Simultaneous SP, CA 2 In person Yes COMPLETED 4 4/7 HCD HCD.SP.May8 Addressing Lead Hazards Simultaneous SP 2 In person Yes COMPLETED 4 4/11 HSD HSD.CA.April23 Senior Companion Volunteer Meeting Simultaneous CA 2 In person No COMPLETED 4 4/22 HCD HCD.SP.April29 RAP Remote Hearing T24-0177 Consecutive SP 2 Virtual No COMPLETED 4 4/24 OFD OFD.CA.May14 Lincoln Square PEP Presentation Simultaneous CA 3 In person Yes COMPLETED 4 4/24 OFD OFD.CA.May7 Lincoln Square PEP Presentation Simultaneous CA 3 In person Yes COMPLETED 4 4/24 OFD OFD.CA.May21 Lincoln Square PEP Presentation Simultaneous CA 3 In person Yes COMPLETED 4 4/25 HCD HCD.MA.May7 Chen et al v Fong family Trust Consecutive MA 2 Virtual No COMPLETED 4 4/25 HCD HCD.SP.May20 RAP Hearing G v. LHD Consecutive SP 2 Virtual No COMPLETED 4 4/29 HSD HSD.SPCA.April30 Parent Policy Council Special Meeting Simultaneous SP, CA 2 In person Yes COMPLETED 5 5/1 HSD HSD.SPCA.May15 Head Start Advisory Board Meeting Simultaneous SP, CA 2 In person Yes COMPLETED 5 5/12 CAO CAO.SP.May14 District 7 Budget Forum Simultaneous SP 2 In person Yes COMPLETED 5 5/12 CAO CAO.SP.May15 District 6 Budget Forum Simultaneous SP 2 In person Yes COMPLETED 5 5/12 CAO CAO.SP.May31 District 5 Budget Forum Simultaneous SP 2 In person Yes COMPLETED 5 5/12 CAO CAO.SPCA.May28 District 2 Budget Forum Simultaneous SP, CA 2 In person Yes COMPLETED 5 5/19 HSD HSD.CAMay28 Senior Companion Volunteer Meeting Simultaneous CA 2 In person No COMPLETED 5 5/19 OPW OPW.CA.June7 San Antonio Playground Renovation Simultaneous SP, CA 2 In person Yes COMPLETED 5 5/12 CAO CAO.VT.May28 District 2 Budget Forum Simultaneous MA, V 2 In person Yes COMPLETED 6 6/2 HSD HSD.SPCA.June12 Head Start Advisory Board Meeting Simultaneous SP, CA 2 In person Yes COMPLETED 6 6/12 PBD PBD.MA.June17 Hearing 83rd Ave Consecutive MA 3 Virtual No COMPLETED 6 6/17 HSD HSD.CA.June25 Senior Companion Volunteer Meeting Simultaneous CA 2 In person No COMPLETED Attachment Page 9
American Community Survey | C16001 |
Language Spoken at
Home for the Population
5 Years and Older
Label Estimate Margin of Er
ror
Total: 414,757 ±2,287
Speak only English 240,367 ±8,670
Spanish: 97,826 ±8,230
Speak English "very well" 54,963 ±5,765
Speak English less than "very well" 42,863 ±4,768
French, Haitian, or Cajun: 3,268 ±1,035
Speak English "very well" 2,990 ±950
Speak English less than "very well" 278 ±268
German or other West Germanic languages: 2,639 ±1,674
Speak English "very well" 2,056 ±1,284
Speak English less than "very well" 583 ±450
Russian, Polish, or other Slavic languages: 1,102 ±834
Speak English "very well" 709 ±605
Speak English less than "very well" 393 ±381
Other Indo-European languages: 7,835 ±2,219
Speak English "very well" 6,606 ±1,898
Speak English less than "very well" 1,229 ±1,192
Korean: 1,963 ±1,226
Speak English "very well" 1,576 ±1,187
Oakland city, California
data.census.gov | Measuring America's People, Places, and Economy 1 C16001 1-Year estimates for 2023

US Census Bureau, American Community Survey
Table: ACSDT1Y2023.C16001 Population Data
Attachment Page 10
Table: ACSDT1Y2023.C16001
American Community Survey | C16001 |
Language Spoken at Home for the Population 5
Years and Older
Label Estimate Margin of Error
Oakland city, California
Speak English less than "very well" 387 ±378
Chinese (incl. Mandarin, Cantonese): 24,192 ±4,208
Speak English "very well" 7,737 ±1,692
Speak English less than "very well" 16,455 ±3,514
Vietnamese: 7,554 ±2,753
Speak English "very well" 2,684 ±1,191
Speak English less than "very well" 4,870 ±1,890
Tagalog (incl. Filipino): 4,967 ±2,278
Speak English "very well" 3,012 ±2,019
Speak English less than "very well" 1,955 ±1,269
Other Asian and Pacific Island languages: 9,599 ±2,619
Speak English "very well" 5,223 ±1,747
Speak English less than "very well" 4,376 ±1,572
Arabic: 3,659 ±2,003
Speak English "very well" 2,153 ±1,552
Speak English less than "very well" 1,506 ±947
Other and unspecified languages: 9,786 ±3,206
Speak English "very well" 6,352 ±2,503
data.census.gov | Measuring America's People, Places, and Economy 2 C16001 1-Year estimates for 2023
Population Data
Attachment Page 11
Table: ACSDT1Y2023.C16001
American Community Survey | C16001 |
Language Spoken at Home for the Population
5 Years and Older
Label Estimate Margin o
f Error
Oakland city, California
Speak English less than "very well" 3,434 ±1,620
data.census.gov | Measuring America's People, Places, and Economy C16001 1-Year estimates for 2023 3
Population Data
Attachment Page 12

Office use: Survey location: ____________________________ City of Oakland

LANGUAGE ACCESS TO CITY SERVICES
SURVEY 2024
Please complete this short survey to help us evaluate language use and identify possible service gaps. Survey is also accessible by scanning the QR code below.

1. What language(s) do you speak (check all that applies)?  English  Spanish  Cantonese  Mandarin  Vietnamese  Arabic  Tagalog  Khmer  Korean  Amharic/Somali  French  Russian  Portuguese  Japanese  Armenian  Gujarati  Greek  German  Nepali/Marathi  Other: _________________________________________________

2. How would you describe your ability to speak English?  Very well  Well  Not Well  Not at all

3. If you speak limited or no English, did you have trouble using City of Oakland services during your recent visit?
 Yes  No  Not Applicable

4. How would you rate the service you received?
 Excellent  Good  Fair  Poor

5. Please tell us your experience. Include details such as date, location, or program:

屋崙市政府
二零二四年語言服務問卷調查

請完成此簡短調查表，以助評估屋崙市政府語言服務需要及可改進的地方。
你也可通過掃描下方二維碼在線完成調查表。

1. 你會說甚麼語言 (勾選所有合適選項) ?
 English  Spanish  廣東話  普通話  Vietnamese  Arabic  Tagalog  Khmer  Korean  Amharic/Somali  French  Russian  Portuguese  Japanese  Armenian  Gujarati  Greek  German  Nepali/Marathi  Other: _________________________________________________

2. 你會如何評價你說英語的能力？
 極棒  好  不好  不會說英語

3. 最近使用屋崙市政府服務時, 曾否因為不說英語或英語有限而
遇到困難 ?
 有遇到困難  沒有困難  不適用 (N/A)

4. 您怎樣評價服務質素？
 極棒  好  一般  差劣

5. 請將你的經歷告訴我們, 請盡量提供日期, 地點, 服務項目等資料:

Office use: Survey location: ____________________________

Ciudad de Oakland
Acceso lingüístico a los servicios de la Cuidad
ENCUESTA DEL 2024

Complete esta breve encuesta para ayudarnos a evaluar el uso del lenguaje e identificar posibles brechas del servicio municipal. También se puede acceder a la encuesta escaneando el código QR a continuación.

1. ¿Qué idioma(s) habla (marque todos los que corresponda)?  English  Español  Cantonese  Mandarin  Vietnamese  Arabic  Tagalog  Khmer  Korean  Amharic/Somali  French  Russian  Portuguese  Japanese  Armenian  Gujarati  Greek  German  Nepali/Marathi  Otros: _________________________________________________

2. ¿Cómo describiría su habilidad para hablar inglés?
 Muy buena  Buena  Más o menos  No hablo ingles

3. Si habla más o menos o nada de inglés, ¿tuvo problemas para usar los servicios de la ciudad de Oakland durante su visita reciente?  Si  No  No es aplicable

4. ¿Cómo describiría el servicio que recibió?
 Excelente  Bueno  Más o menos  Malo

5. Cuéntanos su experiencia. Incluya detalles como la fecha, ubicación y/o el programa:

Department Name:

Fiscal Year: FY2024-25

EQUAL ACCESS ORDINANCE

ANNUAL COMPLIANCE PLAN

I. DEPARTMENT DIRECTOR SIGNATURE PAGE
Sign the following certification that the Department Director has reviewed this Annual Compliance Plan for final approval:

I, Jestin D. Johnson , hereby certify, that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopt the goals specified in this Annual Compliance Plan. This Annual Compliance Plan for the City Administrator’s Office was submitted on July 18, 2025.

______________________________ .

Director Signature
_______________Jestin D. Johnson .

Type Name
Attachment Page 13
Department Name: CAO
Fiscal Year: FY2024-25

II. QUANTITATIVE ASSESSMENT REPORT

Department Name:

Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Jestin D. Johnson Winnie Woo Winnie Woo
Title City Administrator City Administrator Analyst
Address 1 Frank H. Ogawa Plaza, 3rd Floor
Phone# (510) 238-3301 (510) 238-7798
Email [email protected] [email protected]

Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 44 New Hires 0
Public Contact Positions (PCP) 17 100% New PCP Hires 0 100% PCP With Spanish Language Skill 1 6 % New PCP Hires with SP Skill 0 % PCP With Chinese Language Skill 1 6 % New PCP Hires with CH Skill 0 %

Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year? X No  Yes – Please describe below Job Title Outcome
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*

*Please provide an explanation for all ‘other’ outcomes:

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) City Administrator’s Office
City Administrator
Assistant City Administrator
Deputy City Administrator
Project Manager III – Director of Communication
Assistant to the City Administrator
City Administrator Analyst
Public Information Officer II
Executive Asst to City Administrator
Executive Asst to Asst. City Administrator
Receptionist, PT
Oakland 311 Call Center
Assistant to the City Administrator
City Administrator Analyst
Senior PSR
Public Service Rep

Employment Investigations & Civil Rights Compliance
Equal Employment Opportunity and Civil Rights Director
Equal Emp. Opportunities Officer
Equal Opportunity Specialist
Administrative Assistant II, CONF
ADA
Disability Access Coordinator
Architectural Associate
Program Analyst III
Program Analyst I
Homelessness Division
Assistant to the City Administrator
Program Analyst I
Administrative Analyst II
Administrative Assistant II
Administrative Assistant I

Oakland Children’s Initiative
Human Services Manager
Program Analyst II

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking

Attachment Page 15
Department Name: CAO
Fiscal Year: FY2024-25

Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

Total # of vital documents reported = 0

Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese?  Yes X No – Please describe below

Action Plan & Timeline:

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
City Administrator’s Main Line voicemail 510-238-3301 Complete Oakland 311 Call Center 311 or 510-615-5566 Complete

Table 6 applies to City Departments that provide services at geographically based locations outside of City Hall Plaza, such as recreation centers, senior centers, head start centers, libraries, police beat and firehouses.

Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year? X No  Yes – Please describe below

Description:

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department? X No  Yes – Please describe below.

Super PCP Unit Language Goal FTE Actual FTE
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE % Oakland 311 Center 7101 Edgewater Drive 94621 311 6 2 25% 1 10%

Attachment Page 16
Department Name: CAO
Fiscal Year: FY2024-25

Table 7. Public Notices & Resources
Language access notice displayed at reception area X Yes  No I-Speak Card/ Language List displayed at reception area X Yes  No Department staff provided with language access resources (Interpretation#, FAQ, training…etc) X Yes  No If you answered “no” to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B(1).

Table 8. OPD & OFD Report on Language Interpretation Line TH

Vendor Name:

Top 5 languages requested:

FY Total Usage Minutes
FY Total Expenditure
Table 8 applies to City Departments that use its own language interpretation line. At the present time, this only applies to OPD and OFD.

Attachment Page 17
Department Name: CAO
Fiscal Year: FY2024-25

III. QUALITATIVE ASSESSMENT REPORT

A. Bilingual Public Contact Positions Assessment

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 44 17 2 1 No 1 1 Yes
Goal = PCP X %

This report covers fiscal year 2024-2025 and data is reported as of June 2025.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

The City Administrator’s Office and its divisions are comprised of a total of 44 Full-Time Employees (FTE). There are currently 17 Public Contact Positions (PCP). Currently the City Administrator’s Office has has 1 FTE that are Spanish speaking PCP and 1 FTE that are Chinese speaking PCP. We have an additional 4 FTEs that are non-PCP that are bilingual (1 Spanish speakers, 1 Vietnamese, and 2 Chinese speaker).

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

Due to the budget, the City Administrator’s Office did not hire any permanent full-time employees during this fiscal year.

3. Highlight positive changes, successes, and best practices. n/a

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

The City Administrator’s Office is in the middle of updating the City’s website, which we hope to be more accessible and easier to navigate for the LES population. And the City Administrator’s Office has hired a temp to assist with the front desk to ensure that when the public does come to City Hall that there is someone available to assist with their inquiries.

B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services. Please list the locations in which notices are posted.

Language translation notices are posted in the lobby and in public areas of the City Administrator’s Office and it’s divisions. Address: City Hall 3rd floor CAO office, 1 Frank Ogawa Plaza, Oakland, CA

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking

Attachment Page 18
Department Name: CAO
Fiscal Year: FY2024-25

2. Describe the percentage of vital documents translated into threshold language(s). What is the corrective action plan and timeline in getting the rest of the documents translated? n/a

3. Describe other materials the Department has provided in multiple languages? No materials were newly created during this fiscal year that were provided to the public.

C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines.

Completed.

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

Language translation notices are posted in the lobby and in public areas of the City Administrator’s Office and it’s divisions. When CAO staff is engaged with the community, staff ensures that translation is made available to the LES population.

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s). None

None was received.

E. Action Plan

1. Identify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

The City Administrator’s Office has temporarily hired support for the front desk area to assist with members of the public and to ensure that the if members of the LES population do come to City Hall that they served effectively.

And during this upcoming fiscal year, the department as a whole is hoping to be able to hire and attract more individuals who are bilingual speakers, especially within the Oak311 division.

Attachment Page 19
CAO FY 2024-2025
ORGANIZATION ADDRESS_LINE_1 JOB_CLASS HIRE_DATE NEW HIRE PCP_POSITIONBILINGUAL 02111 - City Administrator: Administration Unit1 Frank Ogawa Plaza Assistant City Administrator 24-JUL-21 NO 02111 - City Administrator: Administration Unit1 Frank Ogawa Plaza Assistant City Administrator 05-MAR-18 NO 02111 - City Administrator: Administration Unit1 Frank Ogawa Plaza Assistant City Administrator 19-MAY-03 NO Spanish 02111 - City Administrator: Administration Unit1 Frank Ogawa Plaza Assistant to the City Administrator21-MAY-18 NO 02111 - City Administrator: Administration Unit1 Frank Ogawa Plaza Assistant to the City Administrator06-MAY-17 NO 02111 - City Administrator: Administration Unit1 Frank Ogawa Plaza Assistant to the City Administrator10-OCT-00 NO 02111 - City Administrator: Administration Unit1 Frank Ogawa Plaza City Administrator 05-JUN-23 NO 02111 - City Administrator: Administration Unit1 Frank Ogawa Plaza City Administrator Analyst 25-MAY-24 NO 02111 - City Administrator: Administration Unit1 Frank Ogawa Plaza City Administrator Analyst 29-MAY-21 NO 02111 - City Administrator: Administration Unit1 Frank Ogawa Plaza City Administrator Analyst 22-AUG-16 NO 02111 - City Administrator: Administration Unit1 Frank Ogawa Plaza City Administrator Analyst 07-FEB-11 NO Chinese 02111 - City Administrator: Administration Unit1 Frank Ogawa Plaza Deputy City Administrator 15-OCT-22 NO 02111 - City Administrator: Administration Unit1 Frank Ogawa Plaza Deputy City Administrator 13-DEC-05 NO 02111 - City Administrator: Administration Unit1 Frank Ogawa Plaza Exec Asst to Asst City Administrator25-JUN-22 NO 02111 - City Administrator: Administration Unit1 Frank Ogawa Plaza Executive Asst to the City Administrator19-OCT-19 NO 02111 - City Administrator: Administration Unit1 Frank Ogawa Plaza Manager, Human Services 20-AUG-22 NO 02111 - City Administrator: Administration Unit1 Frank Ogawa Plaza Project Manager III 30-MAR-24 NO 02111 - City Administrator: Administration Unit1 Frank Ogawa Plaza Project Manager III 27-MAY-23 NO 02111 - City Administrator: Administration Unit1 Frank Ogawa Plaza Student Trainee, PT 07-AUG-21 NO 02111 - City Administrator: Administration Unit1 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 23-NOV-24 YES NO 02112 - Communications & Media 1 Frank Ogawa Plaza Assistant to the City Administrator10-JUN-23 YES 02112 - Communications & Media 1 Frank Ogawa Plaza City Administrator Analyst 04-FEB-23 YES 02112 - Communications & Media 1 Frank Ogawa Plaza Project Manager III 14-MAR-16 YES 02112 - Communications & Media 1 Frank Ogawa Plaza Public Information Officer II 11-JUN-22 YES 02141 - Homelessness 1 Frank Ogawa Plaza Administrative Assistant I 25-JUN-22 NO 02141 - Homelessness 1 Frank Ogawa Plaza Administrative Assistant II 02-NOV-19 NO 02141 - Homelessness 1 Frank Ogawa Plaza Assistant to the City Administrator28-JUL-18 NO 02141 - Homelessness 1 Frank Ogawa Plaza Assistant to the City Administrator01-MAR-14 NO 02141 - Homelessness 1 Frank Ogawa Plaza Program Analyst II 21-JAN-23 NO 02151 - City Administrator Call Center1 Frank Ogawa Plaza Assistant to the City Administrator13-AUG-90 YES 02151 - City Administrator Call Center1 Frank Ogawa Plaza City Administrator Analyst 11-JAN-10 YES Spanish 02151 - City Administrator Call Center1 Frank Ogawa Plaza Exempt Limited Duration Employee10-DEC-22 YES Attachment Page 20
02151 - City Administrator Call Center1 Frank Ogawa Plaza Exempt Limited Duration Employee27-NOV-21 YES 02151 - City Administrator Call Center1 Frank Ogawa Plaza Exempt Limited Duration Employee15-MAY-00 YES 02151 - City Administrator Call Center1 Frank Ogawa Plaza Public Service Representative 19-SEP-20 YES 02151 - City Administrator Call Center1 Frank Ogawa Plaza Public Service Representative 29-OCT-12 YES 02151 - City Administrator Call Center1 Frank Ogawa Plaza Public Service Representative, Senior16-AUG-10 YES Chinese 02161 - Sustainability and Energy Group1 Frank Ogawa Plaza Program Analyst III 27-NOV-21 YES 02161 - Sustainability and Energy Group1 Frank Ogawa Plaza Program Analyst III 31-MAR-14 YES 02161 - Sustainability and Energy Group1 Frank Ogawa Plaza Project Manager III 22-DEC-14 YES 02171 - ADA Programs 1 Frank Ogawa Plaza Disability Access Coordinator 07-OCT-17 YES 02171 - ADA Programs 1 Frank Ogawa Plaza Program Analyst I 24-JUN-23 YES 02311 - Equal Opportunity Programs1 Frank Ogawa Plaza EEO & Civil Rights Director 03-OCT-11 NO 02311 - Equal Opportunity Programs1 Frank Ogawa Plaza Equal Opportunity Specialist 22-JUN-24 NO 02311 - Equal Opportunity Programs1 Frank Ogawa Plaza Equal Opportunity Specialist 27-APR-24 NO 02311 - Equal Opportunity Programs1 Frank Ogawa Plaza Equal Opportunity Specialist 06-NOV-17 NO Attachment Page 21

EQUAL ACCE

SS ORDINANCE

ANNUAL COMPLIANCE PLAN
I. DEPARTMEN

T DIRECTOR SIGNATURE PAGE
Sign the foll
owing certification that the Department Director has reviewed this Annual Compliance Plan for final approval:

I, Ryan Rich
ardson, hereby certify, that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopt the goals specified in this Annual Compliance Plan. This Annual Compliance Plan for the Oakland City Attorney was submitted on June 26, 2025. _________________
_____________ .

Director Signature
___________Ry
an Richardson_____ .

Type Name
Attachment Page 22
II. QUANTITATIVE ASSESSMENT REPORT
Department Name:

Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Ryan Richardson Daryl Young Mark Forte
Title City Attorney Administrative Analyst I Legal Services Coordinator Address 1 Frank H. Ogawa Plaza 1 Frank H. Ogawa Plaza 1 Frank H. Ogawa Plaza Phone# (510) 238-6523 (510) 238-6622 (510) 238-2960
Email [email protected] [email protected] [email protected] Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 78 New Hires 3
Public Contact Positions (PCP) 7 100% New PCP Hires 1 100% PCP With Spanish Language Skill 1 % New PCP Hires with SP Skill % PCP With Chinese Language Skill 1 % New PCP Hires with CH Skill % Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year?  No  Yes – Please describe below Job Title Outcome
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
*Please provide an explanation for all ‘other’ outcomes:

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) General & Complex Litigation Division
Advisory Division
Affirmative Litigation, Enforcement & Innovation Division Operations Division
Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year?  No  Yes – Please describe below Description:

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department?  No  Yes – Please describe below.

Super PCP Unit Language Goal FTE Actual FTE
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
Attachment Page 23
Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

Claim against the City of Oakland Yes Yes Vietnamese
City of Oakland Claims Information Yes Yes Vietnamese FAQs: Regarding Oakland’s Travel and Hospitality Worker Right to Recall Ordinance, (Effective May 26, 2021) Yes Yes Vietnamese FAQs: Protecting Workers and Communities During a Pandemic – COVID-19 Emergency Paid Sick Leave Ordinance (Effective May 12, 2020 Yes Yes Vietnamese FAQs: Regarding Civil Rights with Regard to Harassment and Discrimination Against Oaklanders During Shelter in Place Yes Yes Vietnamese FAQ: Protecting Survivors of Domestic and Other Interpersonal Violence or Abuse During Shelter in Place Yes Yes Vietnamese
Total # of vital documents reported = 6
Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese?  Yes  No – Please describe below Action Plan & Timeline:

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
Office of the City Attorney – Reception Desk 510-238-3601 Complete Table 6 applies to City Departments that provide services at geographically based locations outside of City Hall Plaza, such as recreation centers, senior centers, head start centers, libraries , police beat and firehouses.

Table 7. Public Notices & Resources
Language access notice displayed at reception area  Yes  No I-Speak Card/ Language List displayed at reception area  Yes  No Department staff provided with language access resources (Interpretation#, FAQ, training…etc)  Yes  No If you answered “no” to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B(1).

Table 8. OPD & OFD Report on Language Interpretation Line Vendor Name:

Top 5 languages requested:

FY Total Usage Minutes
FY Total Expenditure
Table 8 applies to City Departments that use its own language interpretation line. At the present time, this only applies to OPD and OFD.

Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE % Attachment Page 24
Attachment Page 25
III. QUALITATIVE ASSESSMENT REPORT
A. Bilingual Publ
ic Contact Positions Assessment

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 78 7 1 1 YES 1 1 YES Goal = PCP X % (This FY’s goal = 10% Spanish speaking PCP, 4% Chinese speaking PCP) This report
covers fiscal year 2024-2025 and data is reported as of June 2025.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO)
.

The City Attorney’s Office remains compliant with the City’s Equal Access Ordinance. During FY 2024-2025, the City
Attorney’s Office had seventy-eight FTE’s. As of June 2025, seventy- four of these positions were filled with FTEs. The Department’s current PCP positions are as follows:

Four NLC Attorneys, one Public Service Representative, one Claims Investigator and one Open Government
Coordinator.

At the beginning of the fiscal year, two of the Office’s PCP positions were staffed by bilingual employees. One Chinese
-speaking employee (Claim Investigator III), and one Spanish- speaking employee (NLC Attorney).

The Office continues to meet the City’s goal for bilingual employees as a percentage of PCP personnel. In addition to
the bilingual staff in PCP positions, the City Attorney’s office has eleven Spanish-speaking employees, four
Cantonese-speaking employees, one Mandarin-
speaking employee, one Vietnamese-s
peaking employee, one French-speaking employee,
one Arabic-speaking employee,
and one Hindi-speaking employee in non-PCP positions. All these employees are available to assist the public, in the event the employees in the PCP positions are unavailable.

The City A
ttorney’s Office’s
public website offers online translation of the website content in 103 languages, including English.

2. Descri
be the Department’s
effort in outreach, recruitment and hiring of bilingual candidates. In preparation for the recruitment
of the NLC Attorney vacancies, job announcements were
prepared with a specific call for Spanish and/or Chinese speaking applicants. The Department posts job announcements
on various recruitment platforms, including sites intended to recruit Spanish and Chinese speaking applicants. These efforts consistently produce a pool of qualified candidates for consideration. The Department’s efforts continue to provide a ratio of bilingual employees that
meet or exceed the City’s standards.

3. Highlight positive changes, successes, and best practices.

The City Attorney’s Office continues to exceed the goal for certified employees and has certified enough employees in non
-PCP positions to provide bilingual services as needed. We will continue to make
efforts to recruit applicants with the required language skills during future recruitment processes to fill vacant PCP positions.

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LEP = Limited English-Proficiency
Attachment Page 26

4. Describe additional measures implemented to ensure LEP persons are provided with meaningful access to City services.

There are no additional measures to report. The City Attorney’s Office will continue to utilize non-PCP employees who have been bilingually certified in the target languages to assist when the need arises. This method has proven to be successful as the City Attorney’s office hasn’t received any complaints of LEP persons receiving a lower level of service than English speakers.

The reception area of our office will continue to have our department’s vital documents readily available in Spanish and Chinese. Additionally, notifications regarding citizen’s rights to bilingual services remain posted in the reception area.

B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services. Please list the locations in which notices are posted.

The required notices continue to be posted in the City Attorney 6 th floor reception area; 1 Frank
H. Ogawa Plaza on the wall and on the counter. Notice is also posted on the City Attorney’s website (www.oaklandcityattorney.org). The City Attorney’s official website offers language translation to 103 different languages, including English.

2. D escribe the percentage of vital documents translated into threshold language(s). What is the corrective action plan and timeline in getting the rest of the documents translated? Each of the City Attorney’s vital documents are translated into Spanish and Chinese. The Claim form and information are also available in Vietnamese and are available to the public online and in the 6th floor reception area at 1 Frank H. Ogawa Plaza.

3. D escribe other materials the Department has provided in multiple languages? The City Attorney’s Office publishes some frequently asked questions (FAQ’s) on our website in English, Spanish and Chinese. A partial list of FAQ’s available in threshold languages is as follows:

a. FAQs: Regarding Oakland’s Travel and Hospitality Worker Right to Recall Ordinance, (Effective May 26, 2021)
b. (FAQs: Protecting Workers and Communities During a Pandemic – COVID-19 Emergency Paid Sick Leave Ordinance (Effective May 12, 2020). c. FAQs: Regarding Civil Rights with Regard to Harassment and Discrimination Against Oaklanders During Shelter in Place.
d. d. FAQ: Protecting Survivors of Domestic and Other Interpersonal Violence or Abuse During Shelter in Place.
e. FAQ: Oakland’s Hotel Workers Protection & Employment Standards Ordinance (Effective Dec. 23, 2018)

C. Multilingual Telephone Messages Assessment
Attachment Page 27

1. P rovide an assessment on the provision of multilingual messages and hotlines.

The City Attorney’s front desk phone line remains equipped with a multilingual telephone message. The message system has options to select a number to be directed to the message in either Spanish, Mandarin or Cantonese.

City Attorney staff members recorded these messages.

D. Assessment of Department Communication with LEP Populations

1. Describe outreach efforts to communicate and engage LEP populations.

Our Office orally informs the population of their right to bilingual services when responding to constituents via telephone, and in writing when responding to constituents via email. The Department’s vital forms and publications remain available on the City Attorney’s website in Spanish and Chinese.

Notification of the right to bilingual services is available at the City Attorney reception desk and remains accessible to the public when our office reopens for in-person service.

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

The City Attorney’s Office did not receive any complaints regarding the provision of bilingual oral and written services. Should a complaint be received, the City Attorney would follow the Equal Access Ordinance’s procedure for documenting actions surrounding complaints.

The department’s 2024 Language Access Survey efforts included placing copies of the survey at the reception desk and posting the survey’s QR code to our website for a three-week period. The department did not receive any responses through these efforts. The department is open to the public on Tuesday, Wednesday and Thursday. In years past, claimants filing claims in person were the constituents who completed the survey. The current practice is for the security guards to bring up claimant’s forms from downstairs, so the amount of public foot traffic in our office has been greatly reduced.

E. Action Plan

1. I dentify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LEP community. Please highlight new initiatives.

To ensure that all Oakland residents have equal and fair access to City Services, the City Attorney’s Office plans to:

Attachment Page 28
a. Maintain the Department’s vital documents in the threshold languages and ensure that any new vital documents are translated.

b. Maintain prominent placement of signage alerting the public of language access assistance at the customer service counter.
c. Continue to recruit bilingual staff by posting job announcement for PCPs in targeted websites and publications.

Attachment Page 29
CITY ATTORNEY'S OFFICE JUNE 2025
DEPARTMENT ORGANIZATION ADDRESS_LINE JOB_CLASS HIRE_DATE NEW_FTE PCP_POS LANGUAGE EMPLOYEE_NAME CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Accountant II 22-JAN-22 NO Chiu, James Cemwy CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Administrative Analyst I 05-MAR-22 NO Young, Daryl Evan CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza City Attorney 15-APR-13 NO Richardson, Ryan G CITY ATTORNEY 04211 - Litigation Unit 1 Frank Ogawa Plaza City Attorney, Assistant 02-JUN-14 NO Bee, Maria Susan CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza City Attorney, Assistant 02-SEP-08 NO Macaulay, Amber Rose CITY ATTORNEY 04211 - Litigation Unit 1 Frank Ogawa Plaza Claims Investigator III 22-JUN-15 YES Cantonese Ho, LLotus CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney II 05-AUG-24 NO Hindi & Spanish Beri, Nirali Raj CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney II 19-AUG-23 NO Spanish Ku, Anya Gabriela CITY ATTORNEY 04411 - Affirmative Litigation 1 Frank Ogawa Plaza Deputy City Attorney II 14-OCT-23 NO Cantonese Leung, Jady Y CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney II 17-JAN-13 NO Luby, Oliver L CITY ATTORNEY 04211 - Litigation Unit 1 Frank Ogawa Plaza Deputy City Attorney III 19-FEB-22 NO Baker, Montana Bess CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney III 21-JAN-23 NO Bal, Tarisha K CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney III 28-NOV-20 NO Bears, Patrick Wayne CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney III 14-MAY-22 NO Bolden, Judondi Olivia CITY ATTORNEY 04411 - Affirmative Litigation 1 Frank Ogawa Plaza Deputy City Attorney III 16-SEP-24 YES NO Spanish Cassidy, Nora CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney III 30-NOV-19 NO Chan, Naree CITY ATTORNEY 04511 - Labor/Employment 1 Frank Ogawa Plaza Deputy City Attorney III 16-AUG-21 NO Drake, Lindsey Chow CITY ATTORNEY 04411 - Affirmative Litigation 1 Frank Ogawa Plaza Deputy City Attorney III 05-JUL-16 NO Hugo, Scott W.

CITY ATTORNEY 04211 - Litigation Unit 1 Frank Ogawa Plaza Deputy City Attorney III 24-JUN-23 NO Spanish & Arabic Hussein, Farrah Youssif CITY ATTORNEY 04211 - Litigation Unit 1 Frank Ogawa Plaza Deputy City Attorney III 11-JUN-22 NO Moore, Hans Isaac CITY ATTORNEY 04211 - Litigation Unit 1 Frank Ogawa Plaza Deputy City Attorney III 20-SEP-21 NO O'Brien, Courtney Herrity CITY ATTORNEY 04211 - Litigation Unit 1 Frank Ogawa Plaza Deputy City Attorney III 23-JUN-25 YES NO Pease, Kevin CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney III 09-JAN-17 NO Mandarin Qian, Kent Kang CITY ATTORNEY 04211 - Litigation Unit 1 Frank Ogawa Plaza Deputy City Attorney III 28-MAY-19 NO Quirk, Michael J CITY ATTORNEY 04411 - Affirmative Litigation 1 Frank Ogawa Plaza Deputy City Attorney III 18-MAR-23 NO Rupani, Seema CITY ATTORNEY 04411 - Affirmative Litigation 1 Frank Ogawa Plaza Deputy City Attorney III 11-JAN-20 NO Spanish Shabrell, Braz CITY ATTORNEY 04511 - Labor/Employment 1 Frank Ogawa Plaza Deputy City Attorney III 06-AUG-12 NO Shafie, Tricia Lynn CITY ATTORNEY 04511 - Labor/Employment 1 Frank Ogawa Plaza Deputy City Attorney III n/a n/a NO ----VACANT--- CITY ATTORNEY 04511 - Labor/Employment 1 Frank Ogawa Plaza Deputy City Attorney III n/a n/a NO ----VACANT--- CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney IV, Senior 06-APR-19 NO French Branson, Michael Carlier CITY ATTORNEY 04511 - Labor/Employment 1 Frank Ogawa Plaza Deputy City Attorney IV, Senior 21-AUG-06 NO Casden, Caryl L CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney IV, Senior 07-JAN-19 NO Dunec, JoAnne Loretta CITY ATTORNEY 04211 - Litigation Unit 1 Frank Ogawa Plaza Deputy City Attorney IV, Senior 07-JAN-23 NO Edwards, Hannah Luke Mahrer CITY ATTORNEY 04511 - Labor/Employment 1 Frank Ogawa Plaza Deputy City Attorney IV, Senior 09-APR-18 NO Flanders, Jordan Lindsey CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney IV, Senior 04-FEB-14 NO Cantonese Lum, Christina CITY ATTORNEY 04211 - Litigation Unit 1 Frank Ogawa Plaza Deputy City Attorney IV, Senior 22-JAN-22 NO Matei, Lorena CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney IV, Senior 24-SEP-18 NO McPherson, Malia Joy CITY ATTORNEY 04211 - Litigation Unit 1 Frank Ogawa Plaza Deputy City Attorney IV, Senior 05-FEB-22 NO Musinipally, Divya CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney IV, Senior 06-AUG-01 NO Spanish Ortiz, Celso Dolores Attachment Page 30
CITY ATTORNEY'S OFFICE JUNE 2025
DEPARTMENT ORGANIZATION ADDRESS_LINE JOB_CLASS HIRE_DATE NEW_FTE PCP_POS LANGUAGE EMPLOYEE_NAME CITY ATTORNEY 04511 - Labor/Employment 1 Frank Ogawa Plaza Deputy City Attorney IV, Senior 14-JUN-10 NO Spanish Sotelo, Amadis B CITY ATTORNEY 04211 - Litigation Unit 1 Frank Ogawa Plaza Deputy City Attorney V 28-NOV-22 NO Burke, John A CITY ATTORNEY 04211 - Litigation Unit 1 Frank Ogawa Plaza Deputy City Attorney V 05-MAR-22 NO Casto, Lesley Gail CITY ATTORNEY 04211 - Litigation Unit 1 Frank Ogawa Plaza Deputy City Attorney V 22-AUG-22 NO Ehlert, Allison Lee CITY ATTORNEY 04411 - Affirmative Litigation 1 Frank Ogawa Plaza Deputy City Attorney V 20-JAN-24 NO Huling Delaye, Jaime Marie CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney V 04-JUN-18 NO Lane, Laura CITY ATTORNEY 04211 - Litigation Unit 1 Frank Ogawa Plaza Deputy City Attorney V 24-FEB-18 NO McLaughlin, Kevin CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney V 11-DEC-17 NO Mulry, Brian P CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Deputy City Attorney V 08-JUN-15 NO Warren, Selia Monique Acevedo CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Executive Assistant to the City Attorney 28-SEP-12 NO Smith, Jamie Renee CITY ATTORNEY 04311 - Advisory Unit 1 Frank Ogawa Plaza Executive Asst to the Asst City Attorney 29-SEP-14 NO Spanish Ferrel, Elizabeth Jacqueline CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Information System Administrator 24-OCT-16 NO Cantonese Yuen, Alan Kan Fiet CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Information Systems Specialist II 30-OCT-23 NO Chan, Patrick H CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Legal Administrative Assistant 05-NOV-01 NO Carden, Carma CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Legal Administrative Assistant 10-JUN-91 NO Vietnamese Duong, Maxine N CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Legal Administrative Assistant 26-AUG-13 NO Early, Shavonda L CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Legal Administrative Assistant 05-NOV-18 NO Johnson, Nanette R CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Legal Administrative Assistant 11-SEP-01 NO Royal, Lenora Renee CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Legal Administrative Assistant 24-JUN-24 NO Zink, Elizabeth Ann CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Legal Administrative Assistant, Sup 11-DEC-95 NO Andrada, Cynthia CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Legal Support Supervisor 03-JAN-17 NO Ochoa, Melinda Ann CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Manager, Legal Administrative Services 07-JUL-97 NO Wiseman, Dara A CITY ATTORNEY 04411 - Affirmative Litigation 1 Frank Ogawa Plaza Neighborhood Law Corps Attorney 05-AUG-24 YES YES Spanish Aguirre-Dominguez, Diane CITY ATTORNEY 04411 - Affirmative Litigation 1 Frank Ogawa Plaza Neighborhood Law Corps Attorney n/a n/a YES ----VACANT--- CITY ATTORNEY 04411 - Affirmative Litigation 1 Frank Ogawa Plaza Neighborhood Law Corps Attorney n/a n/a YES ----VACANT--- CITY ATTORNEY 04411 - Affirmative Litigation 1 Frank Ogawa Plaza Neighborhood Law Corps Attorney 19-MAR-22 YES Cardenas Delgadillo, Martha CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Open Govt & Legal Services Coord 24-NOV-14 YES Forte, Mark Lawrence CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Paralegal 31-OCT-20 NO Bennett, Clea Holtom CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Paralegal 13-NOV-17 NO Butler, Eric D CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Paralegal 30-NOV-19 NO Spanish Garcia, Cynthia Michelle CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Paralegal 28-SEP-15 NO Garrahan, Michael Sean CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Paralegal 19-AUG-23 NO Guzman, Ashley CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Paralegal 18-APR-20 NO Spanish Hernandez, Gabriela CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Paralegal 11-DEC-17 NO Cantonese La, Nikki CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Paralegal 20-AUG-22 NO Swafford, Kristina M CITY ATTORNEY 04111 - City Attorney Admin 1 Frank Ogawa Plaza Public Service Representative 25-JUN-22 YES Oliver, Loretha Nadine CITY ATTORNEY 04511 - Labor/Employment 1 Frank Ogawa Plaza Special Counsel 28-DEC-19 NO Martin, Brigid Snow CITY ATTORNEY 04511 - Labor/Employment 1 Frank Ogawa Plaza Special Counsel - Labor & Employment 10-NOV-14 NO Harris, Veronica LaShawn CITY ATTORNEY 04411 - Affirmative Litigation 1 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 08-SEP-20 NO Rossi, Daniel Attachment Page 31

EQUAL ACCESS ORDINANCE

ANNUAL COMPLIANCE PLAN

I. DEPARTMENT CERTIFICATION

Provide the following certification that the Department Director has reviewed this Annual Compliance Plan for final approval:

I, MICHAEL C. HOUSTON, CITY AUDITOR, hereby certify, that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopt the goals specified in this Annual Compliance Plan.

This Annual Compliance Plan for THE OFFICE OF THE CITY AUDITOR was submitted on July 1, 2025.

Michael C. Houston, City Auditor.

Type Name & Title

Attachment Page 32
Department Name: Office of the City Auditor
Fiscal Year: FY 2024-2025

II. QUANTITATIVE ASSESSMENT REPORT

Department Name: OFFICE OF THE CITY AUDITOR
Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Michael C. Houston Dena L. Shupe Dena L. Shupe
Title City Auditor Assistant to the City Auditor Same
Address 1 Frank H Ogawa Plaza, 4th Floor 1 Frank H Ogawa Plaza, 4th Floor Same Phone# (510) 238-3378 (510) 238-4975 Same
Email [email protected] [email protected] Same

Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 9 (of 14 FTE budgeted) New Hires 2 Public Contact Positions (PCP) 4 22.5% New PCP Hires 0 100% *PCP With Spanish Language Skill 1 25% New PCP Hires with SP Skill PCP With Chinese Language Skill 0 0 New PCP Hires with CH Skill

*Please provide an explanation for all ‘other’ outcomes:

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) Michael C. Houston, City Auditor Marisa Lin, Senior Performance Auditor Eduardo Luna, Assistant City Auditor Jielin Huang, Senior Performance Auditor Dena Shupe, Assistant to the Director
Brianna Horton, Executive Assistant to the City Auditor Stephanie Noble, Performance Audit Manager *Just one unit (see attached Org Chart) Orsolya Kovesdi, Performance Audit Manager
Mark Carnes, Senior Performance Auditor

Table 4A Vital Documents List
Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year? X No Yes – Please describe below

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department? X No  Yes – Please describe below.

Attachment Page 33
Department Name: Office of the City Auditor
Fiscal Year: FY 2024-2025

Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

1. Performance Audit Reports Yes Yes

2. Investigations Yes Yes

3. Annual Reports Yes Yes

4. Whistleblower Posters Yes Yes

Total # of vital documents reported = 4

Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese? X Yes  No – Please describe below

All documents are available for translation upon request - this is made clear to the LES community on our website.

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
Assistant to the Director’s Office (510) 238-3378 Current

Table 7. Public Notices & Resources
Language access notice displayed at reception area X Yes  No I-Speak Card/ Language List displayed at reception area X Yes  No Department staff provided with language access resources (Interpretation#, FAQ, training…etc.) X Yes  No If you answered “no” to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B (1).

Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE %

Attachment Page 34
Office of the City Auditor Organization Chart
As of 07.01.25

Eduardo Luna, PCP
Assistant City Auditor
(TCSE)
Michael Houston, PCP
City Auditor
Dena Shupe, PCP
Assistant to the
Director

Brianna Horton, PCP
Executive Assistant to the
City Auditor
Stephanie Noble
Performance Audit
Manager
Orsolya Kovesdi
Performance Audit
Manager, FWA
Mark Carnes
Senior Performance
Auditor
Jielin Huang
Senior Performance
Auditor
Marisa Lin
Senior Performance
Auditor
FROZEN
Performance Auditor
FROZEN
Performance Auditor
FROZEN
Performance Audit
Manager
FROZEN
Senior Performance
Auditor
FROZEN
Performance Auditor
NEW (FY25-26)
Budget Senior
Performance Auditor
Attachment Page 35
Department Name: Office of the City Auditor
Fiscal Year: FY 2024-2025
June 2025

1 C III. QUALITATIVE ASSESSMENT REPORT

A. Bilingual Public Contact Positions Assessment

Department Name:

ASSESSMENT SPANISH-SPEAKING PCP FTE CHINESE-SPEAKING PCP FTE

FTE PCP
GOAL
(10%) STAFF GOAL MET?
GOAL
(4%) STAFF # GOAL MET?
9 4 0.40 1 YES 0.16 0 NO
Goal = PCP X % (This FY’s goal = 10% Spanish speaking PCP, 4% Chinese speaking PCP)

This report covers fiscal year 2024-2025 and data is reported as of June 2025.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

Oakland’s City Auditor works for, and reports to, the residents of Oakland. Considering the diversity of Oakland’s community, it is important our work materials are easily accessible and understood by as many Oaklanders as poss ible – regardless of their proficiency in English. Below is an overview as to how our Office is complying with the Equal Access to Services Ordinance.

Ongoing efforts to achieve compliance:

SEC. 2.30.030 Equal Access to Services : We strive to provide the same level of service to limited English-speaking (LES) persons as we provide to English speakers by: (1) recording our telephonic outgoing messages in English, Spanish, Mandarin, and Cantonese, (2) posting notices immediately outside the elevators , leading to the Office reception area , indicating we provide Spanish -speaking staff for assistanc e and interpreters by telephone, to help translate several different languages at no charge (a ll staff members have the updated phone interpreting language guide at t heir desks), (3) providing instructions in 26 different languages on our website on how to submit a Whistleblower complaint in person, online or over -the-phone and 4) and our Whistleblower Hotline provides over - the-phone interpretation services in over 150 languages, with access to more than 5 ,000 interpreters for non -English callers, who are available 24/7, 365 days a year. LES residents may also request a private meeting with the City Auditor to file a complaint in person. Our website informs residents th at interpreters are provided for these private meetings, free of charge.

SEC. 2.30.040 Bilingual Staffing : Our goal is to hire staff that reflects the diversity of our Oakland community. This year, our office has prioritized diversifying our team. Currentl y, one of our PCP employees speaks Spanish fluently, another has some proficiency in Spanish, and a third is fluent in both Hungarian and Romanian. Additionally, while our two most recent hires are not classified as PCP employees, one is fluent in Mandarin and Cantonese, while the other has conversational proficiency in Mandarin.SEC. 2.30.050 Translation of Materials : One of our Office’s priorities is to make sure all residents, regardless of their proficiency in English, can easily read our vital documents and navigate our website https://www.oaklandauditor.com.

Our office collaborated with the EAO office a couple of years ago to translate the sentence, “Copies of our audits are available on our website, and al ternate formats can be requested,” into Spanish and Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-Speaking
CH = Chinese-Speaking
LES = Limited English-Speaking

Attachment Page 36
Department Name: Office of the City Auditor
Fiscal Year: FY 2024-2025
June 2025

2 Chinese. Translation services are on the inside cover (or on the last page, if it pertains to a Whistleblower Investigation) of all our audits and reports:

At the top of our website, we have included a Google™ Translate button that offers machine translation in 26 different languages, from Afrikaans to Vietnamese. This feature enables Limited English Speaking (LES) populations access to information about our Office, learn how to submit a Whistleblower co mplaint, and read frequently asked questions about the Program in their native languages.

On the ALL-REPORTS page of the website, we note that all reports (audits, presentations, etc.) can be translated upon request. Our online Whistleblower Hotline provid es translated instructions on how to submit a complaint in Spanish and Chinese.

SEC.2.30.080: Recorded Telephonic Messages : We maintain recorded telephonic outgoing messages in English, Spanish, Mandarin, and Cantonese. The message contains basic informati on about our Office hours and location.

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

The Office of the City Auditor follows Civil Service protocols and City policies and procedures related to recruitment and hiring. These guidelines provide the framework for our recruitment activities. When positions in our Office become available, we strive to attract a diverse group of potential candidates by advertising through various national auditor associations, po sting job openings on the City's website, and utilizing platforms such as LinkedIn, Idealist, Craigslist, and Indeed. For Public Contact Positions, we specify that "bilingual skills in Spanish, Cantonese, and Mandarin are highly desirable."

The selection of candidates is coordinated with the City's Human Resources Management Department.

The Office of the City Auditor carefully evaluates all applicants for Public Contact Positions, paying particular attention to their language abilities. However, lacking b ilingual skills is not a disqualifying factor, as the position description does not require bilingual capabilities. Nonetheless, our Office prioritized hiring individuals from diverse backgrounds and ethnicities this past year.

We are a small office with only 14 budgeted full -time equivalents (FTEs). We are constrained by Civil Service rules, Memoranda of Understanding (MOUs), and City hiring procedures. Despite these constraints, some of our staff members possess bilingual or even trilingual capabilities.

Attachment Page 37
Department Name: Office of the City Auditor
Fiscal Year: FY 2024-2025
June 2025

3 3. Highlight positive changes, successes, and best practices.

Best Practices:

In August 2024, our Office launched a new outreach campaign. We created rack cards to distribute at community events and speaking engagements. To accommodate our diverse commun ity, the Equal Access Office assisted us in translating the rack cards into Spanish and Chinese. The cards encourage Oakland residents to invite the City Auditor to their gatherings and events. While we are actively seeking ways to engage with the public, we also want Oaklanders to know they can reach out to our Office as well.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

None this year.

Attachment Page 38
Department Name: Office of the City Auditor
Fiscal Year: FY 2024-2025
June 2025

4 B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services.

Please list the locations in which notices are posted.

The Office of the City Auditor is located on the secure fourth floor of City Hall and receives very few visitors. To assist individuals who speak Spanish and Chinese dialects, we have placed notices (1) immediately outside the elevators leading to the reception area, indicating that staff who speak Spanish, Mandarin, and Cantonese are available. (2) Additionally, there is a notice on the receptionist's front desk informing visitors that interpreters can be accessed by phone to assist in multiple languages at no charge. A brochure detailing the various service counters located throughout the City of Oakland is also available.

2. Describe the percentage of vital documents translated into threshold language(s).

What is the corrective action plan and timeline in getting the rest of the documents translated?
The Office of the City Auditor has a total of 4 vital documents: (1) performance audit reports, (2) Annual Reports, (3) Investigations, and (4) whistleblower poster. Our website indicates we will translate all these documents for our LES residents.

In addition, translation services are on the inside c over (or on the last page, if it pertains to a Whistleblower Investigation) of all our audits and reports . Our Whistleblower poster is in English, Spanish and Chinese and distributed in various Departments throughout the City and Libraries.

Attachment Page 39
Department Name: Office of the City Auditor
Fiscal Year: FY 2024-2025
June 2025

5 3. Describe other materials the Department has provided in multiple languages? Noted in Section 1, paragraph 3.

C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines.

The Office of the City Audito r has recorded its telephone message in English, Spanish, Mandarin, and Cantonese, outlining our business hours.

The confidential Whistleblower Hotline is intended for reporting fraud, waste, and abuse within City government. This service is available to City employees, contractors, vendors, and residents. To ensure that all members of the LES community can access this service, we provide instructions for submitting a whistleblower complaint, details about the Whistleblower Protection Ordinance, and answe rs to frequently asked questions in 26 different languages on our website. Additionally, our website states that if anyone from the LES community wishes to file a complaint via our hotline or submit a report online, interpretation services are available at no cost.

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

In August 2024, our Office hired a certified translator to translate our new rack cards into Spanish and Chinese. We can now distribute flyers in English, Chinese, and Spanish at public events as part of our outreach efforts.

Our primary means of outreach to the public is meetings held at City Hall and throughout Oakland neighborhoods, as well as virtually through our website and other electronic media.

The Office of the City Auditor will continue to implement the recommendations and requirements of the Equal Access Office. For many years, we have relied on May Tam for guidance and best practices.

We are committed to providing timely and efficient services to the LES community.

Attachment Page 40
Department Name: Office of the City Auditor
Fiscal Year: FY 2024-2025
June 2025

6 2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

The Office of the City Auditor has not received any complaints regarding its provision of bilingual oral and written services, nor has it received any allegations of violations of the Equal Access Ordinance (EAO) in a threshold language.

3. Describe department effort in administering the 2025 Language Access Survey.

Discuss how you would use survey findings to guide your language access strategy. If your department uses other survey data that guide your community engagement strategy, please discuss here as well.

Our Office conducted the 2025 L anguage Access Survey from October 16 to October 30, 2024. We distributed the survey through our newsletter and shared it on Instagram, LinkedIn, and Facebook.

According to Constant Contact's heat map, 17 users clicked on the survey link. The Instagram post received one like, the LinkedIn announcement had 107 impressions and generated two reactions, one comment, and one repost, while the Facebook post garnered 40 views. To collect more feedback from the community, we will consider scheduling in person outreach events as they may be more effective in engaging the community.

Since our office did not receive many responses, the communications team discussed the following strategies:

1. Developing a more engaging and visually appealing graphic for the survey to share on socia l media and in our newsletter.

2. Creating an automatic email reply during the two-week survey period, requesting individuals who contact our office to participate in the survey.

We will continue to explore various strategies to expand our outreach.

E. Action Plan

• The Office is currently looking into the feasibility and developing the in -house technical expertise in order to publish all reports in HTML format, making translation across internet browsers more accessible.
• Developing a more engaging and visua lly appealing g raphic for the survey to share on social media and in our newsletter.
• Creating an automatic email reply during the two-week survey period, requesting individuals who contact our office to participate in the survey.

Attachment Page 41
Department Name: Office of the City Auditor
Fiscal Year: FY 2024-2025
June 2025

7 • Reminding residents via our Newsletter about translation services.

Attachment Page 42
ADDRESS_LINE_1 JOB_CLASS HIRE_DATE NEW HIRE PCP_POSITION BILINGUAL One Frank Ogawa Plaza Performance Auditor, Sr. 07-DEC-15 NO One Frank Ogawa Plaza Executive Assistant to the City Auditor 07-OCT-17 YES One Frank Ogawa Plaza City Auditor 03-JUN-19 YES
One Frank Ogawa Plaza Performance Auditor, Sr. 12-APR-25 YES NO Mandarin/Cantonese One Frank Ogawa Plaza Performance Audit Manager 25-APR-16 NO Hungarian/ Romanian/ Understands Spanish One Frank Ogawa Plaza Performance Auditor, Sr. 14-SEP-24 YES NO Mandarin One Frank Ogawa Plaza Temp Contract Svcs Employee, PT 28-OCT-23 YES Spanish One Frank Ogawa Plaza Performance Audit Manager 24-JUN-23 NO One Frank Ogawa Plaza Assistant to the Director 10-APR-17 YES Some Spanish Attachment Page 43
Department Name:

Fiscal Year: FY2024-25

EQUAL ACCESS ORDINANCE

ANNUAL COMPLIANCE PLAN

I. DEPARTMENT DIRECTOR SIGNATURE PAGE

Sign the following certification that the Department Director has reviewed this Annual Compliance Plan for final approval:

I, ASHA REED, hereby certify, that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopt the goals specified in this Annual Compliance Plan. This Annual Compliance Plan for OFFICE OF THE CITY CLERK was submitted on JUNE 27, 2025.

______________________________ .

Director Signature

______________________Asha Reed.

Type Name

Attachment Page 44
Department Name: CITY CLERK
Fiscal Year: FY2024-2025

II. QUANTITATIVE ASSESSMENT REPORT

Department Name: CITY CLERK
Table 1 Department Director Language Access Coordinator (LAC) & Single Point of Contact (SPOC) Name Asha Reed Evelyn Parodi
Title City Clerk Management Assistant
Address 1 Frank Ogawa Plaza, Suite 201 1 Frank Ogawa Plaza, Suite 201 Phone# 510-238-3226 510-238-7979
Email [email protected] [email protected]

Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 14 New Hires 0
Public Contact Positions (PCP) 7 % New PCP Hires 0 %
PCP With Spanish Language Skill 1 14 % New PCP Hires with SP Skill 0 % PCP With Chinese Language Skill 1 14 % New PCP Hires with CH Skill 0 %

Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year?  No  Yes – Please describe below Job Title Outcome
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*

*Please provide an explanation for all ‘other’ outcomes:

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) CITY CLERK’S OFFICE

Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year?  No  Yes – Please describe below

Description:

My vacant positions are frozen due to the budget deficit & retirement of two positions within KTOP

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department? X Yes – Please describe below.

Super PCP Unit Language Goal FTE Actual FTE
SP= 1 CH = 1 SP= 1 CH =1
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking

Attachment Page 45
Department Name: CITY CLERK
Fiscal Year: FY2024-2025

Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

Domestic Partnership YES YES
Speaker Card YES YES
Public Records Information: The website will translate directions on how to request public records
Language Access Notice YES YES

Total # of vital documents reported = 3

Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese?  Yes  No – Please describe below

Action Plan & Timeline:

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
The main phone line 510-238-3226 Multilingual

Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE % N/A

Attachment Page 46

City Clerk
(1.0 FTE)

Executive Assistant
(1.0 FTE)

Agenda
Management
Elections &
Compliance
Administrative
Services
Records
Management KTOP TV

Assistant City Clerk
(1.0 FTE)

Assistant City Clerk
Management
Assistant
(1.0 FTE)
Administrative
Analyst I
(1.0 FTE)

Administrative
Analyst I
(1.0 FTE)
Operations and
Production Manager
(0 FTE)

Legislative Recorder
(1.0 FTE)

Legislative Recorder
(1.0 FTE)
Cable TV Operations
Chief Engineer
(1.0 FTE)

Legislative Recorder
(1.0 FTE)

Cable Operations
Technicians
(3.0 FTE)

Cable TV Production
Assistants
(2,0 FTE)
Attachment Page 47
Department Name: City Clerk’s Office
Fiscal Year: FY2024-2025

III. QUALITATIVE ASSESSMENT REPORT

A. Bilingual Public Contact Positions Assessment

Department Name: City Clerk’s Office

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 14 7 1 1 1 1 1 1
Goal = PCP X % (This FY’s goal = 11% Spanish speaking PCP, 5% Chinese speaking PCP)

This report covers fiscal year 2024-2025 and data is reported as of June 2025.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

The Office of the City Clerk has maintained compliance with the EAO. Notices are posted in our lobby regarding interpretation services. We review language requests that come in.

Additionally, the Office has provided live interpretation in the past 4 years.

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

The Office of the City clerk does not do its own direct recruitment. We rely on HR for all recruitment services

3. Highlight positive changes, successes, and best practices.

We’ve been able to use tools within zoom to provide closed captioning services, decreasing the cost for using a third-party service. Hopefully zoom will have more tools in the future so we can provide captioning in other languages.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

The Office of the City Clerk is always looking for ways to use technology to provide additional services to LES persons.

B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services. Please list the locations in which notices are posted.

Notices are placed in our office lobby at the Office of the City Clerk located at 1 Frank Ogawa Plaza, City Hall, 2nd Floor as well as on our agendas.

3. Describe other materials the Department has provided in multiple languages? Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking

Attachment Page 48
Department Name: City Clerk’s Office
Fiscal Year: FY2024-2025

Domestic Partnership
Public Records Information: The website will translate directions on how to request public records
Speaker Card

C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines.

The main line has a multilingual message

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

N/A

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

0 3. Describe department effort in administering the 2024 Language Access Survey. Discuss how you would use survey findings to guide your language access strategy. If your department uses other survey data that guide your community engagement strategy, please discuss here as well.

We made the survey available via QR code; however, due to the limited number of in-person visitors, response rates were lower than expected. The data will help pinpoint which non- English languages are most commonly spoken by those we serve, so we can prioritize translations and interpretation services accordingly.

E. Action Plan

1. Identify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

The Office of the City Clerk is hoping to use a program that will allow LES persons to translate public documents into the language of their choice.

Attachment Page 49
CITY CLERK'S OFFICE PCP STAFFING LIST JUNE 30, 2025
ORGANIZATION ADDRESS_LINE_1 JOB_CLASS HIRE_DATE NEW HIRE PCP_POSITIONPCP_LANG 03121 - City Clerk Unit One Frank Ogawa Plaza Legislative Recorder 17-FEB-24 YES Laotian 03121 - City Clerk Unit One Frank Ogawa Plaza City Clerk, Assistant 02-APR-22 YES 03121 - City Clerk Unit One Frank Ogawa Plaza Legislative Recorder 03-FEB-24 YES 03121 - City Clerk Unit One Frank Ogawa Plaza Temp Contract Svcs Employee, PT 08-AUG-20 YES 03121 - City Clerk Unit One Frank Ogawa Plaza Management Assistant 27-SEP-04 YES 03121 - City Clerk Unit One Frank Ogawa Plaza Administrative Analyst I 14-JUN-96 YES 03121 - City Clerk Unit One Frank Ogawa Plaza City Clerk 22-APR-13 YES Spanish 03121 - City Clerk Unit One Frank Ogawa Plaza Legislative Recorder 23-OCT-06 YES 03211 - KTOP Operations One Frank Ogawa Plaza Cable TV Stage Manager, PT 01-NOV-17 NO 03211 - KTOP Operations One Frank Ogawa Plaza Cable Operations Technician 31-MAR-00 NO 03211 - KTOP Operations One Frank Ogawa Plaza Cable Operations Technician 01-APR-00 NO 03211 - KTOP Operations One Frank Ogawa Plaza Cable TV Operations Chief Engineer08-JAN-18 NO 03211 - KTOP Operations One Frank Ogawa Plaza Cable TV Production Assistant 09-APR-12 Yes Chinese 03211 - KTOP Operations One Frank Ogawa Plaza Cable TV Production Assistant 12-MAR-01 NO 03211 - KTOP Operations One Frank Ogawa Plaza Cable Operations Technician 10-SEP-02 NO Attachment Page 50
Attachment Page 51
Department Name:

Fiscal Year: FY2024-25

II. QUANTITATIVE ASSESSMENT REPORT

Department Name:

Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Kevin Jenkins Susan A. Sanchez Susan A. Sanchez
Title Council President Executive Asst. to City Council Executive Asst. to City Council Address
1 Frank H. Ogawa Plaza Ste 226
Oakland, Ca 94612
1 Frank H. Ogawa Plaza Ste 226
Oakland, Ca 94612
1 Frank H. Ogawa Plaza Ste 226
Oakland, Ca 94612
Phone# 510 238-7006 510 238-6917 510 238-6917
Email [email protected] [email protected] [email protected]

Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 39 New Hires 15
Public Contact Positions (PCP) 39 New PCP Hires 15 100% PCP With Spanish Language Skill 2 5 % New PCP Hires with SP Skill 0 % PCP With Chinese Language Skill 1 3 % New PCP Hires with CH Skill 1 %

*Please provide an explanation for all ‘other’ outcomes:

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) District Unit 1
District Unit 2
District Unit 3
District Unit 4
District Unit 5
District Unit 6
District Unit 7
District Unit AT Large

Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year? X No  Yes – Please describe below

Description:

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department?  No X Yes – Please describe below.

Super PCP Unit Language Goal FTE Actual FTE
SP= 2 CH = 1 SP= 2 CH = 1
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking

Attachment Page 52
Department Name:

Fiscal Year: FY2024-25

Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

None

Total # of vital documents reported =

Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese?  Yes X No – Please describe below

Action Plan & Timeline:

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
Council Main Phone number 510 238-3266 Complete
District 5 510 238-7005 Complete

Table 8. OPD & OFD Report on Language Interpretation Line TH

Vendor Name:

Top 5 languages requested:

FY Total Usage Minutes
FY Total Expenditure
Table 8 applies to City Departments that use its own language interpretation line. At the present time, this only applies to OPD and OFD.

Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE %

Attachment Page 53
Department Name: City Council
Fiscal Year: FY2024-25

III. QUALITATIVE ASSESSMENT REPORT

A. Bilingual Public Contact Positions Assessment

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 39 39 4 2 NO 2 1 NO
Goal = PCP X %

This report covers fiscal year 2024-2025 and data is reported as of June 2025.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

The City Council office has made every effort to comply with the Equal Access Ordinance (EAO). When there were openings, we have found it difficult to find candidates that have the qualifications to meet the linguistic needs of our diverse districts. We are working to ensure Chinese and Spanish language needs are met in a variety of ways including with partners and volunteers.

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

The City Council office has included the following statement in the job postings, “it would be useful for candidates to be bilingual when applying for the position”. However, the applicants are few and compliance is difficult. Because of minimal foot traffic in our offices, we have hired those to meet the needs of our constituents for each district office.

3. Highlight positive changes, successes, and best practices.

The Council offices will continue to utilize the interpretation services to accommodate constituents that may come into the Council reception area. The Council office has used interpreters for community and Council meetings. We anticipate utilizing all functions the City of Oakland Equal Access Department.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

Recognizing that limited English Speaking constituent can telephone Council offices at any time and may speak a language not spoken by any PCP, all Councilmembers and their staff now have access to translation services via Language Line. Information on accessing the service has been distributed to every Council office. Additionally, limited English Speaking who arrive at the Council’s reception desk now see a sign on prominent display on which they can point to their language, enabling the receptionist to put them in touch with a language interpreter.

B. Translation of Written Vital Documents Assessment
Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking

Attachment Page 54
Department Name: City Council
Fiscal Year: FY2024-25

1. Departments are required to inform the public of the right to language access services.

Please list the locations in which notices are posted.

At the City Council’s Reception desk at City Hall, 1 Frank Ogawa Plaza Suite 226, Oakland, Ca On prominent display is a sign provided by Language Line Services announcing that interpretation services are available in Multiple languages.

2. Describe the percentage of vital documents translated into threshold language(s).

What is the corrective action plan and timeline in getting the rest of the documents translated?
Each Councilmember determines which documents need to be translated for distribution to monolingual constituents. The Council Office does not have a tally of all documents disseminated from council offices nor a tally of those that have been translated into Chinese or Spanish languages. We understand that district flyers have been printed in various languages and distributed to the community.

3. Describe other materials the Department has provided in multiple languages? As a practical matter, when Councilmembers have a constituent population with a large number of Spanish or Chinese speakers, meeting announcements are printed in that language as well as English. In addition, each Council Member has a web page that can be translated into other Languages by the user.

C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines.

Historically, the City Council Front Counter reception phone line is in compliance with Equal Access Ordinance and is equipped with voice recordings in English, Spanish, Cantonese and Mandarin.

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

Councilmembers conduct meetings and/or arrange for interpreters/translators at meetings where Spanish speaking or Chinese speaking limited English Speaking are present. Advertising for those meetings, such as via flyers, may indicate that translation will be available. Regular meeting of the Council via Zoom has Spanish and Chinese Interpretation.

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

None received.

Attachment Page 55
Department Name: City Council
Fiscal Year: FY2024-25

Currently, the City Council Office has not had sufficient foot traffic to effectively administer the 2024- 25 Language Access Survey. Although our Council Members has attempted to distribute the survey at district meetings, there has been little to no success in collecting responses.

E. Action Plan

1. Identify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

Councilmembers will be advised by the Executive Assistant that they should do targeted outreach for hiring Council staff so that the job announcements are seen in places where bilingual candidates are likely to see them and that the job announcements specifically mention that bilingual candidates are encouraged to apply.

Attachment Page 56
CITY COUNCIL. FY 2024-2025
ORGANIZATION ADDRESS_LINE_1 JOB_CLASS HIRE_DATE NEW HIRE PCP_POSITIONBILINGUAL 00011 - Council Administration Unit1 Frank Ogawa Plaza City Council PSE-51 03-AUG-98 YES Spanish 00111 - District One Unit 1 Frank Ogawa Plaza City Council PSE 14 27-APR-24 YES 00111 - District One Unit 1 Frank Ogawa Plaza City Council PSE 14 20-FEB-23 YES 00111 - District One Unit 1 Frank Ogawa Plaza City Council PSE-51 23-JAN-21 YES 00111 - District One Unit 1 Frank Ogawa Plaza Council Member 06-JAN-25 YES YES 00211 - District Two Unit 1 Frank Ogawa Plaza City Council PSE 14 12-JUN-23 YES 00211 - District Two Unit 1 Frank Ogawa Plaza City Council PSE-51 05-MAR-18 YES 00211 - District Two Unit 1 Frank Ogawa Plaza City Council PSE-51 18-APR-20 YES 00211 - District Two Unit 1 Frank Ogawa Plaza Council Member 5.20.25 Yes YES 00211 - District Two Unit 1 Frank Ogawa Plaza City Council PSE-51 5.20.25 Yes YES 00211 - District Two Unit 1 Frank Ogawa Plaza City Council PSE 14 5.20.25 Yes YES Cantonese 00311 - District Three Unit 1 Frank Ogawa Plaza City Council PSE 14, PPT 14-APR-25 YES YES 00311 - District Three Unit 1 Frank Ogawa Plaza City Council PSE-51 18-JAN-21 YES 00311 - District Three Unit 1 Frank Ogawa Plaza Council Member 04-JAN-21 YES 00311 - District Three Unit 1 Frank Ogawa Plaza City Council PSE 14, PPT 14-APR-25 YES YES 00411 - District Four Unit 1 Frank Ogawa Plaza City Council PSE 14 05-JUN-23 YES 00411 - District Four Unit 1 Frank Ogawa Plaza City Council PSE 14, PPT 15-JAN-24 YES 00411 - District Four Unit 1 Frank Ogawa Plaza City Council PSE-51 09-JAN-23 YES 00411 - District Four Unit 1 Frank Ogawa Plaza Council Member 09-JAN-23 YES 00411 - District Four Unit 1 Frank Ogawa Plaza City Council PSE 14 12-JUN-24 YES 00511 - District Five Unit 1 Frank Ogawa Plaza Council Member 07-JAN-13 YES Spanish 00511 - District Five Unit 1 Frank Ogawa Plaza City Council PSE 14 27-NOV-23 YES 00511 - District Five Unit 1 Frank Ogawa Plaza City Council PSE 14 11-JAN-20 YES 00511 - District Five Unit 1 Frank Ogawa Plaza City Council PSE 14 03-APR-23 YES 00511 - District Five Unit 1 Frank Ogawa Plaza City Council PSE 14 04-OCT-21 YES 00611 - District Six Unit 1 Frank Ogawa Plaza City Council PSE-51 09-JAN-23 YES 00611 - District Six Unit 1 Frank Ogawa Plaza City Council PSE 14, PT 27-MAR-23 YES 00611 - District Six Unit 1 Frank Ogawa Plaza City Council PSE-51 06-MAY-24 YES 00611 - District Six Unit 1 Frank Ogawa Plaza City Council PSE 14, PPT 23-SEP-24 YES 00611 - District Six Unit 1 Frank Ogawa Plaza City Council PSE 14, PT 24-MAR-25 YES YES 00711 - District Seven Unit 1 Frank Ogawa Plaza City Council PSE 14, PT 06-JAN-25 YES YES 00711 - District Seven Unit 1 Frank Ogawa Plaza City Council PSE 14, PT 17-MAR-25 YES YES 00711 - District Seven Unit 1 Frank Ogawa Plaza Council Member 06-JAN-25 YES YES 00711 - District Seven Unit 1 Frank Ogawa Plaza City Council PSE 14, PT 06-JAN-25 YES YES 00911 - Council At Large Unit 1 Frank Ogawa Plaza City Council PSE 14 03-MAR-25 YES YES 00911 - Council At Large Unit 1 Frank Ogawa Plaza Council Member 06-JAN-25 YES YES 00911 - Council At Large Unit 1 Frank Ogawa Plaza City Council PSE 14 06-JAN-25 YES YES 00911 - Council At Large Unit 1 Frank Ogawa Plaza City Council PSE-51 06-JAN-25 YES YES Attachment Page 57
Department Name: COMMUNITY POLICE REVIEW AGENCY
Fiscal Year: FY2024-25

EQUAL ACCESS ORDINANCE

ANNUAL COMPLIANCE PLAN
I. DEPARTMENT DIRECTOR SIGNATURE PAGE
Sign the following certification that the Department Director has reviewed this Annual Compliance Plan for final approval:

I, ANTONIO LAWSON , hereby certify, that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopt the goals specified in this Annual Compliance Plan. This Annual Compliance Plan for COMMUNITY POLICE REVIEW AGENCY was submitted on 6/27/2025.
______________________________ .

Director Signature
______________________________ .

Type Name
Attachment Page 58
Department Name: Community Police Review Agency
Fiscal Year: FY2024-25

II. QUANTITATIVE ASSESSMENT REPORT

Department Name:

Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Antonio Lawson Mika Bell Mika Bell
Title Interim Executive Director Administrative Analyst II Administrative Analyst II Address 250 Frank H. Ogawa Plaza 250 Frank H. Ogawa Plaza 250 Frank H. Ogawa Plaza Phone# 510.238.6983 510.238.2040 510.238.2040
Email [email protected] [email protected] [email protected]

Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 18 New Hires 2
Public Contact Positions (PCP) 13 100% New PCP Hires 1 50% PCP With Spanish Language Skill 0 0% New PCP Hires with SP Skill 0 0% PCP With Chinese Language Skill 2 15 % New PCP Hires with CH Skill 0 0%

Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year?  No  Yes – Please describe below Job Title Outcome
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*

*Please provide an explanation for all ‘other’ outcomes:

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart)

Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year?  No  Yes – Please describe below

Description:

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department?  No  Yes – Please describe below.

Super PCP Unit Language Goal FTE Actual FTE
SP= 1 CH = 1 SP= 0 CH = 2
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking

Attachment Page 60
Department Name: Community Police Review Agency
Fiscal Year: FY2024-25

Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

CPRA Complaint Form Y Y
CPRA Informational Flyer Y Y

Total # of vital documents reported =

Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese?  Yes  No – Please describe below

Action Plan & Timeline:

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
CPRA Main Line – Voicemail Instructions (510)238-3159 Complete

Table 7. Public Notices & Resources
Language access notice displayed at reception area  Yes  No I-Speak Card/ Language List displayed at reception area Yes  No Department staff provided with language access resources (Interpretation#, FAQ, training…etc)  Yes  No If you answered “no” to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B(1).

Table 8. OPD & OFD Report on Language Interpretation Line TH

Vendor Name:

Top 5 languages requested:

FY Total Usage Minutes
FY Total Expenditure
Table 8 applies to City Departments that use its own language interpretation line. At the present time, this only applies to OPD and OFD.

Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE %

Attachment Page 61
Community Police Review Agency (CPRA)

ORG CHART
Executive Director
Administrative Analyst IIProject Manager IICPRA AttorneyCPRA AttorneyComplaint Investigator III Intake Technician
Intake Technician
Intake TechnicianComplaint Investigator II
Complaint Investigator II
Complaint Investigator II
Complaint Investigator II
Complaint Investigator II
Complaint Investigator II
VACANT
Complaint Investigator II
VACANT
Complaint Investigator I
Complaint Investigator I
VACANT
VACANT
VACANT
VACANT
Attachment Page 62
Department Name:

Fiscal Year: FY2024-25

III. QUALITATIVE ASSESSMENT REPORT

A. Bilingual Public Contact Positions Assessment

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 18 13 1 0 N 0.5 2 Y
Goal = PCP X %

This report covers fiscal year 2024-2025 and data is reported as of June 2025.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

The Community Police Review Agency strives to provide equitable access to services to all members of the Oakland community. While the Agency has a relatively small staff, staff members include two (2) certified Cantonese (Chinese) speakers, well above the levels mandated by the City of Oakland’s Equal Access Ordinance (EAO).

Additionally, both the Agency’s complaint forms and its App-based digital complaint platform are available in all City of Oakland threshold languages to ensure equal access to the complaint process. The Agency works with the City’s Equal Access Department to provide outside translation services as necessary when additional language support is needed as part of an Agency’s investigation or to respond to members of the Oakland community whose primary language is not English.

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

The Community Police Review Agency will continue to assess language access and prioritize bilingual certification for new hires.

3. Highlight positive changes, successes, and best practices.

The Community Police Review Agency continues to ensure members of the Oakland community have access to bilingual services as required.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

The Community Police Review Agency continues to ensure LES persons have meaningful access to the services.

B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services. Please list the locations in which notices are posted.

Notices of language access services are posted in the receptionist area of the Community Police Review Agency office at 250 Frank Ogawa Plaza Suite 6302.

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking

Attachment Page 63
Department Name:

Fiscal Year: FY2024-25

3. Describe other materials the Department has provided in multiple languages? The CPRA Annual Report is translated in the threshold languages.

C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines.

All outgoing messages of the CPRA voicemail system have been translated into threshold languages

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

In the event interpretation services are needed, staff use the City of Oakland Language Line as well as engaged with certified language staff.

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

The Community Police Review Agency did not receive any language access complaints.

Visitors and callers were provided with the 2024 Language Access Survey via digital or paper format.

E. Action Plan

1. Identify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

The Community Police Review Agency will continue to focus on recruitment efforts to hire candidates with bilingual proficiencies, ensure employees know how to use the language access line, and ensure community engagement and outreach activities include bilingual staff.

Attachment Page 64
CPRA FY 2024-2025
ORGANIZATION ADDRESS_LINE_1 JOB_CLASS HIRE_DATE NEW HIRE PCP BILINGUAL 66211 - Community Police Review Agency 1 Frank Ogawa Plaza Administrative Analyst II 14-DEC-15 NO 66211 - Community Police Review Agency 1 Frank Ogawa Plaza Intake Technician 26-NOV-22 YES 66211 - Community Police Review Agency 1 Frank Ogawa Plaza Intake Technician 16-OCT-06 YES Chinese 66211 - Community Police Review Agency 1 Frank Ogawa Plaza Exempt Limited Duration Employee 14-SEP-24 NO 66211 - Community Police Review Agency 1 Frank Ogawa Plaza Exempt Limited Duration Employee 17-AUG-24 YES NO 66211 - Community Police Review Agency 1 Frank Ogawa Plaza Exempt Limited Duration Employee 25-NOV-23 NO 66211 - Community Police Review Agency 1 Frank Ogawa Plaza Intake Technician 07-APR-14 YES 66211 - Community Police Review Agency 1 Frank Ogawa Plaza CPRA Attorney 09-NOV-24 YES NO 66211 - Community Police Review Agency 1 Frank Ogawa Plaza Complaint Investigator II 23-JUL-12 YES Chinese 66211 - Community Police Review Agency 1 Frank Ogawa Plaza Complaint Investigator II 14-OCT-23 YES 66211 - Community Police Review Agency 1 Frank Ogawa Plaza CPRA Attorney 18-SEP-06 NO Attachment Page 65
Department Name: Economic & Workforce Development Department (EWDD) Fiscal Year: FY2024-25

EQUAL ACCESS ORDINANCE

ANNUAL COMPLIANCE PLAN

I. DEPARTMENT DIRECTOR SIGNATURE PAGE
Sign the following certification that the Department Director has reviewed this Annual Compliance Plan for final approval:

I, Sofia Navarro acting Director of EWDD for Ashleigh Kanat, hereby certify, that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopt the goals specified in this Annual Compliance Plan. This Annual Compliance Plan for the Economic and Workforce Development Department was submitted on Tuesday, June 24, 2025

______________________________ .

Acting - Director Signature
___________________ Sofia Navarro.

Type Name
Attachment Page 66
Department Name:

Fiscal Year: FY2024-25
II. QUANTITATIVE ASSESSMENT REPORT
Department Name:

Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Ashleigh Kanat Paul Priaulx Paul Priaulx
Title Director Management Assistant Management Assistant Address 250 FHOP, 5th Floor 250 FHOP, 5th Floor 250 FHOP, 5th Floor Phone# 510.238.4973 510.238.3852 510.238.3852
Email [email protected] [email protected] [email protected] Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 47 New Hires 5
Public Contact Positions (PCP) 18 38.29% New PCP Hires 0 100% PCP With Spanish Language Skill 6 33.33% New PCP Hires with SP Skill 0 % PCP With Chinese Language Skill 2 11.11% New PCP Hires with CH Skill 0 % Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year? × No Yes – Please describe below Job Title Outcome
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
*Please provide an explanation for all ‘other’ outcomes:

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) Fiscal / Administration Economic Development
Public-Private Development (Project Implementation) Cultural Arts & Marketing Real Estate Public Art
Oakland Army Base Redevelopment Special Activities
Workforce Development Cannabis
Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year? × No Yes – Please describe below Description:

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department? × No Yes – Please describe below.

Fiscal Year: FY2024-25
Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

Activate Oakland Grant Applications Yes Yes
Business Improvement District Formation Presentation Yes Yes Temescal Business Improvement District Renewal Ballots Yes Yes Facade and Tenant Improvement Grant Program. Yes Yes
Jack London Business Improvement District Renewal Ballots Yes Yes Intake form for the Neighborhood Business Assistance Program Yes Yes Small Business Week Yes Yes
Mobile Vending Permit Application Yes Yes
Massage Permit Application Yes Yes
Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese? × Yes No – Please describe below Action Plan & Timeline:

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
Economic Development, 250 Frank H. Ogawa Plaza, Oakland CA 510-238-3627 In Compliance Table 6 applies to City Departments that provide services at geographically based locations outside of City Hall Plaza, such as recreation centers, senior centers, head start centers, libraries, police beat and firehouses.

Table 7. Public Notices & Resources
Language access notice displayed at reception area × Yes No I-Speak Card/ Language List displayed at reception area × Yes No Department staff provided with language access resources (Interpretation#, FAQ, training…etc) × Yes No If you answered “no” to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B(1).

Table 8. OPD & OFD Report on Language Interpretation Line Vendor Name:

Top 5 languages requested:

FY Total Usage Minutes
FY Total Expenditure
Table 8 applies to City Departments that use its own language interpretation line. At the present time, this only applies to OPD and OFD.

Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE % Not applicable
Attachment Page 68
Department Name:

Fiscal Year: FY2024-25
III. QUALITATIVE ASSESSMENT REPORT
A. Bilingual Public Contact Positions Assessment

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 47 18 2.0 6 Yes 1 2 Yes
Goal = PCP X % (This FY’s goal = 11% Spanish speaking PCP, 5% Chinese speaking PCP

This report covers fiscal year 2024-2025 and data is reported as of June 2025.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

The Economic & Workforce Development Department (EWDD) strives to inform the public of the rapidly changing events that affect Oakland businesses and the Oakland community.

EWDD continues to provide translated documentation and services in Spanish and Chinese languages to provide grant application support, City business documentation, business assistance, real estate support, coaching and navigation for City services, and more as detailed in the report. Many of these services are provided at various locations throughout the City of Oakland.

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

EWDD continues to update its internal list of bilingual staff, both City-certified and self- identified bilingual employees. EWDD filled five (5) full time position during this fiscal year.

However, the positions that were filled did not possess a language access requirement.

3. Highlight positive changes, successes, and best practices.

The department includes employees that are bilingual in languages including Spanish - twelve (12), Mandarin Chinese - two (2), Cantonese – two (2), Portuguese - one (1), and German - one (1). As a best practice, EWDD is committed to fostering a diverse and inclusive workplace that reflects the vibrant community of Oakland by actively recruiting and retaining qualified candidates from all backgrounds.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

EWDD has consistently provided bilingual access of translated informational materials in both Spanish and Chines languages as well as providing business assistance, coaching and navigation to services, hosting events like Small Business Week, Manufacturing Week and Resource Fairs that provide support to LES persons.

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking

Attachment Page 69
Department Name:

Fiscal Year: FY2024-25
B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services. Please list the locations in which notices are posted.

EWD posts public notices in public areas and submits printing requests to Equal Access to review for outreach materials. EWD programs include Special Activities, Business Development, Cultural Affairs, Public/Private Development, Real Estate Asset Management, and Workforce Development. EWD continues to work closely with the Equal Access Program to better provide online translation of materials. EWD’s locations where these notices are posted are almost all shared with other departments and include:
250 Frank H. Ogawa Plaza, 3 rd Floor (Business Development and Workforce) 250 Frank H. Ogawa Plaza, 4th Floor (Real Estate Asset Management) 250 Frank H. Ogawa Plaza, 5 th Floor (Public/Private Development) 1 Frank H. Ogawa Plaza, 1 st Floor (Special Activities) 1 Frank H. Ogawa Plaza, 9 th Floor (Cultural Affairs / Special Activities / Cannabis)

2. Describe the percentage of vital documents translated into threshold language(s). What is the corrective action plan and timeline in getting the rest of the documents translated?

All vital documents in EWD are translated into the threshold languages. These translated vital documents are provided as handouts at various events.

3. Describe other materials the Department has provided in multiple languages? Activate Oakland Grant Applications [Spanish, Chinese]
Business Improvement District Formation Presentation [Spanish] Temescal Business Improvement District Renewal Ballots [Spanish, Chinese] Façade and Tenant Improvement Grant Program [Spanish, Chinese] Jack London Business Improvement District Renewal Ballots [Spanish, Chinese] Intake Form for the Neighborhood Business Assistance Program [Spanish, Chinese] Small Business Week [Spanish, Chinese]
Social media outreach via Facebook and Instagram promoting Small Business Week [Spanish]

C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines.

The Business Development’s main line offers multilingual interpretation: 510-238-3627.

Attachment Page 70
Department Name:

Fiscal Year: FY2024-25
D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

EWDD provides bilingual access of translated informational materials in both Spanish and Chines languages as well as hosting events like Small Business Week, Manufacturing Week and Resource Fairs for LES persons. Additionally, during this fiscal year EWDD participated in the Language Access Survey by conducting a 10-day email campaign focused on businesses, organizations and volunteer groups in the Oakland area.

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

EWDD did not receive any language access complaints this year.

EWDD participated in the Language Access Survey by conducting a 10-day email campaign focused on businesses, organizations and volunteer groups in the Oakland area.

EWDD would not only use the language access survey findings to help validate the existing threshold languages (currently Spanish and Chinese in Oakland) but would use the data to help identify any emerging or growing language communities that are approaching the threshold. This data will directly inform which languages require proactive translation of vital documents and availability of bilingual staff. Additionally, these surveys can pinpoint which departments or services have the highest concentration of interactions with LEP individuals and in what specific languages. This data can be crucial for prioritizing resources. Finally, the Language Access Survey may reveal other languages spoken by smaller but still significant populations. While these languages do not always meet the official threshold, understanding these needs helps in developing a strategy for on-demand interpretation services to ensure access for all.

Our department leverages survey data from the Economic Assessment form to inform and guide our community engagement strategy. This assessment obtains information from several key sources:

U.S. Census Bureau data: Providing insights into resident demographics, socio-economic conditions, and population distribution.

Employer surveys: Tracking vital data on employees, wages, and workforce trends within the city.

County Assessor's landlord survey: Derived from parcel data, this survey offers perspectives on property ownership and housing dynamics.

Business Tax License applications: These applications serve as a foundational survey, collecting essential information directly from businesses operating or seeking to operate in Oakland.

Attachment Page 71
Department Name:

Fiscal Year: FY2024-25
This dataset is aligned to provide a citywide measure. The information is then divided by specific geographies, City Council Districts, and commercial corridors. This approach is critical for accurate customer identification, thorough needs assessment, and, most importantly, directly shapes our community engagement approach across different segments and areas of the city.

Another key source is The Neighborhood Business Assistance Intake Form (available at https://www.oaklandca.gov/services/request-business-assistance). This form serves as a direct survey of business owners who request technical assistance from EWDD. The data collected through these intake forms is crucial for us to gain a deeper understanding of the specific needs and characteristics of this audience, enabling us to continuously refine and tailor our services and engagement approaches to better meet their demands.

Furthermore, in a recent effort connected with Small Business Week, our department conducted a targeted survey of financial institutions. The objective of this survey was to gather insights into how these institutions collaborate with and serve business owners, which in turn helps us understand the broader financial landscape affecting our business community and informs our strategies for connecting businesses with vital resources.

E. Action Plan

1. Identify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

EWDD plans to continue collaborating with Equal Access on all printed documents for program work, in addition to providing bilingual/translated materials for handouts, workshops, clinics, and presentations. Efforts continue to be made to increase bilingual communication through the social media platforms used by the department. EWDD will also continue to use resources like The Neighborhood Business Assistance Intake form to engage with the business community and use data obtained from the Census Bureau, employer surveys, County Assessor’s landlord survey, and Business Tax License application to tailor services to their needs. On-site translation services will continue to be provided as needed through the interpretation phone line: 510-238-3627.

Attachment Page 72
Econiomic and Workforce Development (EWDD) FY 2024-25 ORGANIZATION ADDRESS_LINE_1 JOB_CLASS HIRE_DATE NEW HIREPCP_POSITIONPCP_LANG 85111 - Admin: Economic & Workforce Development250 Frank Ogawa PlazaAccount Clerk III 27-Apr-24 NO Spanish 85111 - Admin: Economic & Workforce Development250 Frank Ogawa PlazaAccountant II 03-SEP-22 NO Cantonese 85111 - Admin: Economic & Workforce Development250 Frank Ogawa PlazaAdministrative Analyst II 20-APR-19 NO Spanish 85111 - Admin: Economic & Workforce Development250 Frank Ogawa PlazaAdministrative Services Manager II 07-NOV-05 NO Cantonese 85111 - Admin: Economic & Workforce Development250 Frank Ogawa PlazaDirector of Economic & Workforce Dev 13-APR-24 NO 85111 - Admin: Economic & Workforce Development250 Frank Ogawa PlazaManagement Assistant 03-JUL-17 NO 85221 - Project Implementation: Staffing250 Frank Ogawa PlazaAdministrative Assistant I 09-APR-01 NO 85221 - Project Implementation: Staffing250 Frank Ogawa PlazaExempt Limited Duration Employee 12-NOV-22 NO 85221 - Project Implementation: Staffing250 Frank Ogawa PlazaManager, Real Property Asset 24-NOV-14 NO Spanish 85221 - Project Implementation: Staffing250 Frank Ogawa PlazaProject Manager III 04-MAR-13 NO 85221 - Project Implementation: Staffing250 Frank Ogawa PlazaTemp Contract Svcs Employee, PT 15-FEB-25 YES NO 85221 - Project Implementation: Staffing250 Frank Ogawa PlazaTemp Contract Svcs Employee, PT 05-AUG-23 NO 85221 - Project Implementation: Staffing250 Frank Ogawa PlazaUrban Economic Analyst IV, Projects 23-SEP-17 NO 85221 - Project Implementation: Staffing250 Frank Ogawa PlazaUrban Economic Analyst IV, Projects 27-OCT-88 NO 85221 - Project Implementation: Staffing250 Frank Ogawa PlazaUrban Economic Coordinator 01-MAR-05 NO 85231 - Real Estate 250 Frank Ogawa PlazaManager, Real Property Asset 11-JAN-20 NO 85231 - Real Estate 250 Frank Ogawa PlazaReal Estate Agent 01-FEB-25 YES YES 85231 - Real Estate 250 Frank Ogawa PlazaReal Estate Agent 01-FEB-25 YES YES 85231 - Real Estate 250 Frank Ogawa PlazaReal Estate Agent 18-MAR-23 YES Spanish,Chinese 85231 - Real Estate 250 Frank Ogawa PlazaReal Estate Agent 15-JUN-19 YES German 85231 - Real Estate 250 Frank Ogawa PlazaReal Estate Agent 10-OCT-16 YES Spanish,Chinese 85231 - Real Estate 250 Frank Ogawa PlazaReal Estate Agent, Supervising 10-JUN-23 NO 85244 - Oakland Army Base Redevelopment250 Frank Ogawa PlazaManagement Assistant 08-FEB-20 NO 85244 - Oakland Army Base Redevelopment250 Frank Ogawa PlazaProject Manager II 27-JUL-98 NO 85311 - Workforce Development 250 Frank Ogawa PlazaAdministrative Services Manager II 30-JUL-12 NO 85311 - Workforce Development 250 Frank Ogawa PlazaProgram Analyst II 21-AUG-21 NO 85311 - Workforce Development 250 Frank Ogawa PlazaProgram Analyst III 27-MAY-23 NO Luso (Portuguese) 85311 - Workforce Development 250 Frank Ogawa PlazaProgram Analyst III 15-MAR-10 NO 85311 - Workforce Development 250 Frank Ogawa PlazaProject Manager III 19-FEB-22 NO Spanish 85411 - Economic Development 250 Frank Ogawa PlazaDeputy Director, Econ/Workforce Dev 10-JUN-23 NO Spanish 85411 - Economic Development 250 Frank Ogawa PlazaUrban Economic Analyst II 20-JAN-24 YES Spanish 85411 - Economic Development 250 Frank Ogawa PlazaUrban Economic Analyst II 05-SEP-20 YES Attachment Page 74
85411 - Economic Development 250 Frank Ogawa PlazaUrban Economic Analyst III 02-OCT-21 NO Spanish 85411 - Economic Development 250 Frank Ogawa PlazaUrban Economic Analyst III 01-MAY-06 NO 85411 - Economic Development 250 Frank Ogawa PlazaUrban Economic Analyst IV, Projects 15-JUL-17 NO 85511 - Cultural Arts & Marketing 250 Frank Ogawa PlazaProgram Analyst II 12-OCT-24 YES YES 85511 - Cultural Arts & Marketing 250 Frank Ogawa PlazaProgram Analyst III 14-NOV-20 YES Spanish 85521 - Public Art 250 Frank Ogawa PlazaExempt Limited Duration Employee 09-NOV-24 YES YES 85521 - Public Art 250 Frank Ogawa PlazaProgram Analyst II 02-MAR-24 YES 85521 - Public Art 250 Frank Ogawa PlazaProgram Analyst III 27-JUN-05 YES 85611 - Special Activities 250 Frank Ogawa PlazaBusiness Analyst II 02-MAR-24 YES 85611 - Special Activities 250 Frank Ogawa PlazaCity Administrator Analyst 02-DEC-08 YES 85611 - Special Activities 250 Frank Ogawa PlazaSpecial Activity Permit Inspector 21-MAY-18 YES Spanish 85611 - Special Activities 250 Frank Ogawa PlazaSpecial Activity Permit Inspector 21-MAR-11 YES Spanish 85611 - Special Activities 250 Frank Ogawa PlazaSpecial Activity Permit Technician 08-FEB-20 YES 85621 - Cannabis 250 Frank Ogawa PlazaAdministrative Analyst II 29-APR-23 NO 85621 - Cannabis 250 Frank Ogawa PlazaSpecial Activity Permit Technician 08-JUN-24 YES Attachment Page 75
Department Name:

Fiscal Year: FY2024-25

EQUAL ACCESS ORDINANCE

ANNUAL COMPLIANCE PLAN

I. DEPARTMENT DIRECTOR SIGNATURE PAGE
Sign the following certification that the Department Director has reviewed this Annual Compliance Plan for final approval:

I, Erin Roseman, hereby certify, that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopt the goals specified in this Annual Compliance Plan. This Annual Compliance Plan for Finance Department was submitted on 6/2/2025.

______________________________ .

Director Signature
Erin Roseman __________________ .

Type Name
Attachment Page 76
Department Name: Finance
Fiscal Year: FY2024-25

II. QUANTITATIVE ASSESSMENT REPORT

Department Name:

Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Erin Roseman Sarah Herbelin Sarah Herbelin
Title Director Assistant to the Director Assistant to the Director Address 150 Frank H. Ogawa Plaza, Suite 5215 150 Frank H. Ogawa Plaza, Suite 5215 150 Frank H. Ogawa Plaza, Suite
5215
Phone# 510-238-2220 510-238-4491 510-238-4491
Email [email protected] [email protected] [email protected]

Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 156 New Hires 6
Public Contact Positions (PCP) 66 100% New PCP Hires 0 100% PCP With Spanish Language Skill 11 16.7 % New PCP Hires with SP Skill 0 0 % PCP With Chinese Language Skill 5 7.6 % New PCP Hires with CH Skill 0 0 %

Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year?  No  Yes – Please describe below Job Title Outcome
Revenue Assistant Hired-SP Hired-CH In Progress/Other* Collections Officer Hired-SP Hired-CH In Progress/Other* Tax Enforcement Officer II Hired-SP Hired-CH In Progress/Other*

*Please provide an explanation for all ‘other’ outcomes: Recruitments were paused due to budget restrictions.

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) Bureaus
Revenue Management, Controller, Budget, Treasury, Finance Administration, Payroll, Procurement, Contracts & Purchasing Revenue Management Units
Audit, Admin, Business Tax, Citywide Collections, Citywide Liens, Tax Compliance

Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year?  No  Yes – Please describe below

Description: Two new bureaus were added- Payroll Bureau and Procurement, Contracts and Purchasing Bureau

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department?  No  Yes – Please describe below.

Super PCP Unit Language Goal FTE Actual FTE
Business Tax SP= 1 CH = 1 SP= 4 CH = 2
Revenue Collections SP= 1 CH = 1 SP= 1 CH = 0 Citywide Liens SP= 1 CH = 1 SP= 0 CH = 0 SP= CH = SP= CH =
Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking

Attachment Page 78
Department Name: Finance
Fiscal Year: FY2024-25

Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

Property Tax Special Assessment Exemption Forms Yes Yes Request for Ability to Pay Determination for Parking Payment Plans Yes Yes Revenue Administration Sign-In Sheet Yes Yes
Rental Renewal Instructions Yes Yes
Business Tax Renewal Instructions Yes Yes
Citywide Liens Brochure Yes Yes Vietnamese
Lien Demand Request Form Yes Yes Vietnamese
Vacant Property Tax Petition of Vacancy Yes Yes Vietnamese Vacant Property Tax Request for Refund Application Yes Yes Vietnamese Request for Business Tax Refund Yes Yes
Refund Request: Real Property Transfer Tax (RPTT) Yes Yes Rent Adjustment Program (RAP) Refund Request Form Yes Yes Residential Landlord Business Tax Refund Form Yes Yes
Front door notice of walk-in hours for building 150 Yes Yes Business Tax Requirements Brochure Yes Yes
Rent Control in Oakland Brochure Yes Yes Vietnamese
Contractor Renewal Instructions Yes Yes
Vacant Property Tax Exemption Applications A-J (10 documents) Yes Yes Cannabis Tax Rebate Application Yes Yes
Mandatory Garbage Administrative Hearing Questionnaire Yes Yes New Rental Application Yes Yes
New Business Application- Yes Yes
New Business Application-Limos, Taxis, Ambulance & Trucking Yes Yes New Contractor Application Yes Yes
Mandatory Garbage Administrative Hearing Questionnaire Yes Yes

Total # of vital documents reported = 35

Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese?  Yes  No – Please describe below

Action Plan & Timeline: N/A

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
Mandatory Garbage 510-238-7474
Separate voicemail
boxes available

Table 7. Public Notices & Resources
Language access notice displayed at reception area  Yes  No Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE % N/A
Attachment Page 79
Department Name: Finance
Fiscal Year: FY2024-25

I-Speak Card/ Language List displayed at reception area  Yes  No Department staff provided with language access resources (Interpretation#, FAQ, training…etc)  Yes  No If you answered “no” to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B(1).

Table 8. OPD & OFD Report on Language Interpretation Line TH

Vendor Name:

Top 5 languages requested:

FY Total Usage Minutes
FY Total Expenditure
Table 8 applies to City Departments that use its own language interpretation line. At the present time, this only applies to OPD and OFD.

Attachment Page 80
Department Name:

Fiscal Year: FY2024-25

III. QUALITATIVE ASSESSMENT REPORT

A. Bilingual Public Contact Positions Assessment

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 156 66 10% 11 (16.7%) Yes 4% 5 (7.6%) Yes
Goal = PCP X % (This FY’s goal = 10% Spanish speaking PCP, 4% Chinese speaking PCP)

This report covers fiscal year 2024-2025 and data is reported as of June 2025.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

The Finance Department exceeds the percentage requirements of Equal Access Ordinance (EAO). It has enough bilingual (Chinese and Spanish) speaking employees to provide services to Limited English Speaking (LES) persons during regular business hours. We continue to strive to provide the necessary services to all members of the community including the LES community. Additionally, the business tax office has a VRI (Virtual Remote Interpreter) for people who need assistance in American Sign Language.

The Finance Department has updated the list of PCP staff to reflect current public contact per job duties.

The Finance Department displays the language access notice in public access areas and has the I-Speak cards available as needed and uses internal staff and the over the phone interpreting as needed.

Two of the Finance Department Super PCP units do not yet meet the language goals.

Finance has currently paused recruiting to fill positions in these units due to budget constraints.

Restarted or future recruitments will include language selective certification recruitments and/or creating eligible list for positions within these units that include language selective certification to be available for future vacancies.

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

Currently the Finance Department has three paused recruitment requisitions in process with language hiring requirements- Tax Enforcement Officer II, Revenue Assistant and Collections Officer to meet the Super PCP requirements in Revenue Collections and Citywide Liens and to increase ratios in the Business Tax Super PCP unit. Recruitments are paused due to budget constraints.

3. Highlight positive changes, successes, and best practices.

No major changes from last year.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking

Attachment Page 81
Department Name:

Fiscal Year: FY2024-25

Notices are posted regarding interpretation services available to LES populations at visible locations in our offices. This provides awareness of the services available to the LES communities within the department.

Phone calls are routed to appropriate bilingual staff for assistance.

The Finance Department webpage chat program (Happy Fox Chat) is able to translate customer chats into English and staff responses into the customer’s preferred language.

Phone interpreter information, compliance posters, EAO FAQ, and EAO complaint forms were sent out to all Finance staff in May 2025.

B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services. Please list the locations in which notices are posted.
• Revenue customer service lobby in 150 Frank H. Ogawa Plaza, Suite 5342. • Business Tax lobby at 250 Frank H. Ogawa Plaza, Suite 1320. • Finance Director’s office 150 Frank H. Ogawa Plaza, Suite 5215. • Controller’s Purchasing Unit in 150 Frank H. Ogawa Plaza, Suite 6223.

2. Describe the percentage of vital documents translated into threshold language(s). What is the corrective action plan and timeline in getting the rest of the documents translated? The Revenue Management Bureau has translated 100% of its identified vital documents into threshold languages (Chinese and Spanish). Some forms are additionally translated into Vietnamese. Webpages, including the City’s tax registration and payment page, https://ltss.oaklandnet.com/, can be translated using Google Translate.

3. Describe other materials the Department has provided in multiple languages? None identified.

C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines.

The mandatory garbage phone line (510-238-7474) allows callers to leave messages in individual voicemail boxes for Spanish and Chinese speaking staff to return the calls. Finance no longer offers the Spanish/Cantonese option in the phone message greeting for the other units since the selection of the language leads to a voicemail. ITD suggested we make the greeting as simple as possible and when customers speak with a representative, they can be connected with someone who speaks their language or over-the-phone interpreting can be utilized.

Attachment Page 82
Department Name:

Fiscal Year: FY2024-25

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

The Finance Department has enough Spanish and Chinese certified bilingual staff to provide translation services to the LES community during business hours in person and via phone.

Additional PCP staff speak Vietnamese and Korean. In the event that interpretation services are needed for other languages staff use the City of Oakland Language Line.

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

The Finance Department did not receive any complaints this year. The Finance Department is utilizing its current certified bilingual staff to facilitate outreach and communication with LES population.

Survey information was sent out to all staff. Printed surveys and flyers were available in public facing areas of Finance (see above section B 1 for locations). Survey information was added to email signatures and provided in chat responses. Responses were reviewed. They were all positive indicating that Finance is effectively serving our customers. Finance does not use other survey data.

E. Action Plan

1. Identify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

The Finance Department adopted a Business Tax Customer Service Delivery Performance Measure as part of the 2023-25 budget. The goal is to make Business Tax customer service accessible to all Oakland residents by providing translation assistance to all business owners that require it in a timely manner and ensure that all persons or business owners contacting the Business Tax Office who have limited English proficiency are effectively and efficiently served in their language of choice.

Attachment Page 83
FINANCE FY 2024-2025
ORGANIZATION ADDRESS_LINE_1 JOB_CLASS HIRE_DATE NEW HIREPCP BILINGUAL 08121 - Finance and Management: Payroll 150 Frank H. Ogawa Plaza Exempt Limited Duration Employee 18-JAN-25 YES NO 08111 - Finance and Management: Administration 150 Frank H. Ogawa Plaza Executive Assistant to the Director 24-JUL-21 NO 08111 - Finance and Management: Administration 150 Frank H. Ogawa Plaza Accountant II 11-AUG-18 NO 08111 - Finance and Management: Administration 150 Frank H. Ogawa Plaza Assistant to the Director 03-JAN-05 NO Spanish 08111 - Finance and Management: Administration 150 Frank H. Ogawa Plaza Assistant to the Director 20-JUN-16 NO 08111 - Finance and Management: Administration 150 Frank H. Ogawa Plaza Account Clerk III 12-NOV-22 NO 08111 - Finance and Management: Administration 150 Frank H. Ogawa Plaza Executive Assistant to the Director 28-JUL-08 NO 08111 - Finance and Management: Administration 150 Frank H. Ogawa Plaza Administrative Services Manager I 14-APR-14 NO 08111 - Finance and Management: Administration 150 Frank H. Ogawa Plaza Director of Finance 17-APR-21 NO 08111 - Finance and Management: Administration 150 Frank H. Ogawa Plaza Project Manager 16-SEP-23 NO 08121 - Finance and Management: Payroll 150 Frank H. Ogawa Plaza Human Resource Operations Technician 18-JAN-25 YES NO 08121 - Finance and Management: Payroll 150 Frank H. Ogawa Plaza Human Resource Operations Tech, Senior 04-JAN-25 YES NO 08121 - Finance and Management: Payroll 150 Frank H. Ogawa Plaza Human Resource Systems Analyst 23-NOV-24 YES NO 08121 - Finance and Management: Payroll 150 Frank H. Ogawa Plaza Exempt Limited Duration Employee 18-JAN-25 YES NO 08121 - Finance and Management: Payroll 150 Frank H. Ogawa Plaza Temp Contract Svcs Employee, PT 09-NOV-24 YES NO 08121 - Finance and Management: Payroll 150 Frank H. Ogawa Plaza Human Resource Systems Analyst, Senior 14-JUN-10 NO 08121 - Finance and Management: Payroll 150 Frank H. Ogawa Plaza Account Clerk III 25-AUG-07 NO 08121 - Finance and Management: Payroll 150 Frank H. Ogawa Plaza Payroll Personnel Clerk III 17-MAR-08 NO 08121 - Finance and Management: Payroll 150 Frank H. Ogawa Plaza Payroll Personnel Clerk III 04-DEC-06 NO 08121 - Finance and Management: Payroll 150 Frank H. Ogawa Plaza Human Resource Systems Analyst, Supv 20-NOV-06 NO 08121 - Finance and Management: Payroll 150 Frank H. Ogawa Plaza Payroll Personnel Clerk II 05-MAY-07 NO 08121 - Finance and Management: Payroll 150 Frank H. Ogawa Plaza Payroll Personnel Clerk III 10-DEC-22 NO 08121 - Finance and Management: Payroll 150 Frank H. Ogawa Plaza Payroll Personnel Clerk III 31-OCT-11 NO 08121 - Finance and Management: Payroll 150 Frank H. Ogawa Plaza Business Analyst III 11-MAY-24 NO 08121 - Finance and Management: Payroll 150 Frank H. Ogawa Plaza Payroll Personnel Clerk III 30-JAN-06 NO Spanish 08121 - Finance and Management: Payroll 150 Frank H. Ogawa Plaza Payroll Personnel Clerk III 15-OCT-22 NO 08121 - Finance and Management: Payroll 150 Frank H. Ogawa Plaza Payroll Personnel Clerk III 02-JAN-01 NO 08121 - Finance and Management: Payroll 150 Frank H. Ogawa Plaza Human Resource Operations Tech, Senior 22-MAY-89 NO 08121 - Finance and Management: Payroll 150 Frank H. Ogawa Plaza Accountant II 13-APR-24 NO 08121 - Finance and Management: Payroll 150 Frank H. Ogawa Plaza Human Resource Operations Tech, Senior 17-FEB-24 NO 08121 - Finance and Management: Payroll 150 Frank H. Ogawa Plaza Human Resource Operations Tech, Senior 06-MAR-21 NO 08121 - Finance and Management: Payroll 150 Frank H. Ogawa Plaza Payroll Personnel Clerk III 01-FEB-20 NO 08121 - Finance and Management: Payroll 150 Frank H. Ogawa Plaza Manager, Payroll 06-AUG-22 NO 08121 - Finance and Management: Payroll 150 Frank H. Ogawa Plaza Payroll Personnel Clerk III 03-SEP-22 NO 08121 - Finance and Management: Payroll 150 Frank H. Ogawa Plaza Payroll Personnel Clerk III 08-OCT-07 NO Spanish 08121 - Finance and Management: Payroll 150 Frank H. Ogawa Plaza Human Resource Operations Technician 27-APR-24 NO 08121 - Finance and Management: Payroll 150 Frank H. Ogawa Plaza Payroll Personnel Clerk III 24-JUL-23 NO 08121 - Finance and Management: Payroll 150 Frank H. Ogawa Plaza Temp Contract Svcs Employee, PT 28-OCT-23 NO 08121 - Finance and Management: Payroll 150 Frank H. Ogawa Plaza Payroll Personnel Clerk III 22-JUN-13 NO Chinese 08211 - Accounting Administration Unit 150 Frank H. Ogawa Plaza Project Manager II 24-APR-17 NO 08211 - Accounting Administration Unit 150 Frank H. Ogawa Plaza Accounting Analyst, Principal 16-MAY-20 NO 08211 - Accounting Administration Unit 150 Frank H. Ogawa Plaza Administrative Analyst I 02-DEC-13 NO Cantonese 08211 - Accounting Administration Unit 150 Frank H. Ogawa Plaza Financial Analyst, Principal 25-APR-16 NO 08211 - Accounting Administration Unit 150 Frank H. Ogawa Plaza Systems Accountant III 04-DEC-06 NO Attachment Page 84
08211 - Accounting Administration Unit 150 Frank H. Ogawa Plaza Controller, Assistant 25-JUL-20 NO 08211 - Accounting Administration Unit 150 Frank H. Ogawa Plaza Controller 22-SEP-18 NO 08211 - Accounting Administration Unit 150 Frank H. Ogawa Plaza Accounting Supervisor 04-DEC-06 NO Chinese 08222 - General Ledger 150 Frank H. Ogawa Plaza Accounting Supervisor 01-AUG-05 NO 08222 - General Ledger 150 Frank H. Ogawa Plaza Accountant III 30-MAY-06 NO 08222 - General Ledger 150 Frank H. Ogawa Plaza Accountant III 11-MAY-15 NO 08222 - General Ledger 150 Frank H. Ogawa Plaza Accountant III 11-JAN-20 NO 08222 - General Ledger 150 Frank H. Ogawa Plaza Accountant II 13-APR-24 NO 08222 - General Ledger 150 Frank H. Ogawa Plaza Accountant III 29-JUN-19 NO Vietnamese 08222 - General Ledger 150 Frank H. Ogawa Plaza Accountant II 10-OCT-05 NO 08241 - Payables 150 Frank H. Ogawa Plaza Accounting Technician 10-APR-06 NO Spanish 08241 - Payables 150 Frank H. Ogawa Plaza Accounting Technician 06-FEB-21 NO 08241 - Payables 150 Frank H. Ogawa Plaza Accounting Technician 30-APR-22 NO 08241 - Payables 150 Frank H. Ogawa Plaza Business Analyst I 25-NOV-23 NO 08241 - Payables 150 Frank H. Ogawa Plaza Accounting Technician 27-MAY-23 NO 08242 - Stores Operations 150 Frank H. Ogawa Plaza Storekeeper II 30-MAR-91 NO 08242 - Stores Operations 150 Frank H. Ogawa Plaza Storekeeper III 20-MAR-89 NO 08243 - Purchasing 150 Frank H. Ogawa Plaza Administrative Assistant I 08-FEB-20 NO 08243 - Purchasing 150 Frank H. Ogawa Plaza Temp Contract Svcs Employee, PT 18-JUN-18 NO 08411 - Revenue Administration Unit 150 Frank H. Ogawa Plaza Revenue & Tax Administrator, Assistant 10-AUG-19 NO 08411 - Revenue Administration Unit 150 Frank H. Ogawa Plaza Revenue Analyst, Principal 22-DEC-14 NO Vietnamese 08411 - Revenue Administration Unit 150 Frank H. Ogawa Plaza Accountant II 18-FEB-23 NO 08411 - Revenue Administration Unit 150 Frank H. Ogawa Plaza Revenue Analyst, Principal 31-MAY-11 NO 08411 - Revenue Administration Unit 150 Frank H. Ogawa Plaza Budget & Management Analyst, Principal 26-JUL-10 NO Spanish 08711 - Treasury Administration Unit 150 Frank H. Ogawa Plaza Treasury Administrator 05-OCT-98 NO 08711 - Treasury Administration Unit 150 Frank H. Ogawa Plaza Administrative Assistant II 11-JUL-20 NO 08721 - Treasury Operations Unit 150 Frank H. Ogawa Plaza Business Analyst IV 29-AUG-05 NO 08721 - Treasury Operations Unit 150 Frank H. Ogawa Plaza Financial Analyst 02-MAR-24 NO 08721 - Treasury Operations Unit 150 Frank H. Ogawa Plaza Treasury Analyst III 24-DEC-22 NO 08721 - Treasury Operations Unit 150 Frank H. Ogawa Plaza Treasury Administrator, Asst 19-FEB-08 NO 08721 - Treasury Operations Unit 150 Frank H. Ogawa Plaza Investment & Operations Manager 10-OCT-05 NO 08721 - Treasury Operations Unit 150 Frank H. Ogawa Plaza Treasury Analyst III 24-DEC-22 NO 08721 - Treasury Operations Unit 150 Frank H. Ogawa Plaza Treasury Analyst III 07-DEC-15 NO 08731 - Treasury Cashiering Unit 150 Frank H. Ogawa Plaza Cashier 21-MAR-20 NO Spanish 08751 - Retirement 150 Frank H. Ogawa Plaza Accountant III 19-JAN-16 NO 08751 - Retirement 150 Frank H. Ogawa Plaza Investment & Operations Manager 25-APR-05 NO 08751 - Retirement 150 Frank H. Ogawa Plaza Administrative Analyst I 17-JAN-17 NO 08811 - Budget Unit 150 Frank H. Ogawa Plaza Budget & Management Analyst, Principal 10-JUN-23 NO 08811 - Budget Unit 150 Frank H. Ogawa Plaza Budget & Management Analyst 12-NOV-22 NO 08811 - Budget Unit 150 Frank H. Ogawa Plaza Budget Administrator 15-SEP-10 NO 08811 - Budget Unit 150 Frank H. Ogawa Plaza Budget & Management Analyst 02-FEB-13 NO 08811 - Budget Unit 150 Frank H. Ogawa Plaza Budget & Management Analyst 29-OCT-22 NO 08811 - Budget Unit 150 Frank H. Ogawa Plaza Budget & Management Analyst, Senior 06-APR-09 NO 08811 - Budget Unit 150 Frank H. Ogawa Plaza Budget Administrator, Assistant 30-OCT-06 NO 08811 - Budget Unit 150 Frank H. Ogawa Plaza Budget & Management Analyst, Senior 26-NOV-12 NO 08811 - Budget Unit 150 Frank H. Ogawa Plaza Business Analyst IV 10-MAR-14 NO Attachment Page 85
08222 - General Ledger 150 Frank H. Ogawa Plaza Accountant III 01-DEC-09 YES Chinese 08243 - Purchasing 150 Frank H. Ogawa Plaza Management Assistant 22-JAN-11 YES Spanish 08243 - Purchasing 150 Frank H. Ogawa Plaza Management Assistant 23-FEB-19 YES 08243 - Purchasing 150 Frank H. Ogawa Plaza Office Assistant II, PPT 11-MAY-24 YES 08243 - Purchasing 150 Frank H. Ogawa Plaza Administrative Analyst II 17-DEC-07 YES 08243 - Purchasing 150 Frank H. Ogawa Plaza Management Assistant 23-FEB-19 YES 08243 - Purchasing 150 Frank H. Ogawa Plaza Purchasing Supervisor 12-JAN-19 YES Spanish 08243 - Purchasing 150 Frank H. Ogawa Plaza Administrative Analyst II 02-FEB-15 YES 08243 - Purchasing 150 Frank H. Ogawa Plaza Manager, Contracting and Purchasing 14-OCT-23 YES 08243 - Purchasing 150 Frank H. Ogawa Plaza Buyer 17-FEB-24 YES 08243 - Purchasing 150 Frank H. Ogawa Plaza Purchasing Supervisor 05-SEP-01 YES 08243 - Purchasing 150 Frank H. Ogawa Plaza Buyer 16-SEP-23 YES 08243 - Purchasing 150 Frank H. Ogawa Plaza Buyer, Senior 05-JUN-17 YES 08243 - Purchasing 150 Frank H. Ogawa Plaza Buyer 10-APR-17 YES Spanish 08243 - Purchasing 150 Frank H. Ogawa Plaza Buyer 10-DEC-12 YES 08411 - Revenue Administration Unit 150 Frank H. Ogawa Plaza Business Analyst II 05-OCT-19 YES 08411 - Revenue Administration Unit 150 Frank H. Ogawa Plaza Account Clerk II 11-JUN-22 YES 08411 - Revenue Administration Unit 150 Frank H. Ogawa Plaza Account Clerk III 22-FEB-20 YES 08411 - Revenue Administration Unit 150 Frank H. Ogawa Plaza Business Analyst II 15-JUN-19 YES 08411 - Revenue Administration Unit 150 Frank H. Ogawa Plaza Business Analyst I 20-NOV-17 YES 08411 - Revenue Administration Unit 150 Frank H. Ogawa Plaza Account Clerk II 13-OCT-14 YES 08411 - Revenue Administration Unit 150 Frank H. Ogawa Plaza Account Clerk II 13-NOV-21 YES 08421 - Revenue Audit Unit 150 Frank H. Ogawa Plaza Tax Auditor II 27-AUG-18 YES 08421 - Revenue Audit Unit 150 Frank H. Ogawa Plaza Tax Enforcement Officer II 04-DEC-06 YES 08421 - Revenue Audit Unit 150 Frank H. Ogawa Plaza Tax Auditor II 09-APR-18 YES Chinese-Mandarin 08421 - Revenue Audit Unit 150 Frank H. Ogawa Plaza Tax Auditor I 04-DEC-06 YES 08421 - Revenue Audit Unit 150 Frank H. Ogawa Plaza Tax Enforcement Officer II 18-OCT-99 YES 08421 - Revenue Audit Unit 150 Frank H. Ogawa Plaza Tax Auditor II 13-JUN-11 YES Vietnamese 08421 - Revenue Audit Unit 150 Frank H. Ogawa Plaza Revenue Operations Supervisor 05-NOV-07 YES Chinese-Cantonese 08421 - Revenue Audit Unit 150 Frank H. Ogawa Plaza Tax Auditor II 16-NOV-19 YES 08421 - Revenue Audit Unit 150 Frank H. Ogawa Plaza Tax Enforcement Officer II 22-NOV-99 YES Spanish 08421 - Revenue Audit Unit 150 Frank H. Ogawa Plaza Tax Enforcement Officer II 30-DEC-02 YES 08421 - Revenue Audit Unit 150 Frank H. Ogawa Plaza Tax Enforcement Officer II 28-JAN-02 YES Korean 08421 - Revenue Audit Unit 150 Frank H. Ogawa Plaza Tax Auditor II 20-APR-19 YES 08421 - Revenue Audit Unit 150 Frank H. Ogawa Plaza Tax Auditor II 06-JUN-16 YES 08421 - Revenue Audit Unit 150 Frank H. Ogawa Plaza Revenue Assistant 05-MAR-22 YES 08421 - Revenue Audit Unit 150 Frank H. Ogawa Plaza Tax Auditor II 31-OCT-20 YES Spanish 08431 - Business License Tax Unit 150 Frank H. Ogawa Plaza Revenue Assistant 29-SEP-97 YES Spanish 08431 - Business License Tax Unit 150 Frank H. Ogawa Plaza Tax Enforcement Officer II 28-JAN-02 YES 08431 - Business License Tax Unit 150 Frank H. Ogawa Plaza Tax Enforcement Officer II 02-JUN-97 YES 08431 - Business License Tax Unit 150 Frank H. Ogawa Plaza Tax Enforcement Officer II 05-JUL-16 YES Spanish 08431 - Business License Tax Unit 150 Frank H. Ogawa Plaza Tax Enforcement Officer II 11-FEB-02 YES 08431 - Business License Tax Unit 150 Frank H. Ogawa Plaza Revenue Assistant 29-JUN-19 YES 08431 - Business License Tax Unit 150 Frank H. Ogawa Plaza Tax Enforcement Officer II 02-APR-12 YES 08431 - Business License Tax Unit 150 Frank H. Ogawa Plaza Tax Enforcement Officer II 10-JUL-06 YES 08431 - Business License Tax Unit 150 Frank H. Ogawa Plaza Cashier 12-NOV-22 YES Spanish Attachment Page 86
08431 - Business License Tax Unit 150 Frank H. Ogawa Plaza Tax Enforcement Officer II 07-JAN-19 YES Chinese-Cantonese 08431 - Business License Tax Unit 150 Frank H. Ogawa Plaza Revenue Operations Supervisor 04-DEC-06 YES Spanish 08431 - Business License Tax Unit 150 Frank H. Ogawa Plaza Cashier 02-APR-22 YES Chinese 08441 - Revenue Collections Unit 150 Frank H. Ogawa Plaza Collections Officer 05-NOV-94 YES Spanish 08441 - Revenue Collections Unit 150 Frank H. Ogawa Plaza Collections Officer 29-SEP-97 YES 08441 - Revenue Collections Unit 150 Frank H. Ogawa Plaza Revenue Assistant 09-OCT-17 YES 08441 - Revenue Collections Unit 150 Frank H. Ogawa Plaza Tax Enforcement Officer II 24-JUL-95 YES 08441 - Revenue Collections Unit 150 Frank H. Ogawa Plaza Revenue Assistant 23-MAR-83 YES 08441 - Revenue Collections Unit 150 Frank H. Ogawa Plaza Collections Officer 30-DEC-02 YES 08441 - Revenue Collections Unit 150 Frank H. Ogawa Plaza Revenue Assistant 09-OCT-17 YES 08441 - Revenue Collections Unit 150 Frank H. Ogawa Plaza Revenue Assistant 09-JUN-89 YES 08441 - Revenue Collections Unit 150 Frank H. Ogawa Plaza Revenue Operations Supervisor 28-JUN-93 YES 08441 - Revenue Collections Unit 150 Frank H. Ogawa Plaza Collections Officer 06-DEC-04 YES 08441 - Revenue Collections Unit 150 Frank H. Ogawa Plaza Collections Officer 25-APR-05 YES 08441 - Revenue Collections Unit 150 Frank H. Ogawa Plaza Tax Enforcement Officer II 12-OCT-15 YES 08441 - Revenue Collections Unit 150 Frank H. Ogawa Plaza Revenue Operations Supervisor 28-JAN-02 YES 08441 - Revenue Collections Unit 150 Frank H. Ogawa Plaza Collections Officer 26-OCT-15 YES 08751 - Retirement 150 Frank H. Ogawa Plaza Benefits Representative 23-JUL-22 Yes Spanish 08751 - Retirement 150 Frank H. Ogawa Plaza Benefits Representative 08-FEB-11 Yes Vietnamese 08751 - Retirement 150 Frank H. Ogawa Plaza Retirement Systems Accountant 27-JAN-06 Yes Spanish Attachment Page 87

EQUAL ACCESS ORDINANCE

ANNUAL COMPLIANCE PLAN

I. DEPARTMENT DIRECTOR SIGNATURE PAGE

Sign the following certification that the Department Director has reviewed this Annual Compliance Plan for final approval:

I, DAMON L. COVINGTON , hereby certify, that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopt the goals specified in this Annual Compliance Plan. This Annual Compliance Plan for OAKLAND FIRE DEPARTMENT was submitted on June 27, 2025 .

______________________________ .

Director Signature

______________________________ .

Damon L. Covington

Attachment Page 88
Department Name: Fire Department
Fiscal Year: FY2024-25

II. QUANTITATIVE ASSESSMENT REPORT

Department Name:

Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Damon L. Covington Michael Hunt Sonia Lara
Title Fire Chief Assistant to the Director Fire Personnel Officer Address 150 Frank H Ogawa Plz., Ste. 3354 150 Frank H Ogawa Plz., Ste. 3354 150 Frank H Ogawa Plz., Ste. 3354 Phone# 510-238-4050 510-238-6353 510-238-7803
Email [email protected] [email protected] [email protected]

Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 542 New Hires 7
Public Contact Positions (PCP) 478 88% New PCP Hires 5 71% PCP With Spanish Language Skill 21 4% New PCP Hires with SP Skill 0 0% PCP With Chinese Language Skill 3 0.62% New PCP Hires with CH Skill 0 0%

*Please provide an explanation for all ‘other’ outcomes:

The Oakland Fire Department (OFD) applied for and received authorization from the City Administrator to waive the Equal Access to Services Ordinance (EAO) requirement to hire bilingual candidates for all of the following classifications:
• Fire Inspector, Civilian
• Fire Communications Supervisor
• All Promotional Sworn Positions
• Emergency Planning Coordinator, Senior
• Emergency Planning Coordinator
• Fire Communication Dispatcher
• MACRO-EMT
• Firefighter and Firefighter Paramedic

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) Office of the Fire Chief Emergency Management Services Division Field Operations Division Medical Services Division
Support Services Division
Fire Prevention Bureau
Fiscal and Administrative Services Division

Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year?  No  Yes – Please describe below

Description:

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department?  No  Yes – Please describe below.

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking

Attachment Page 89
Department Name: Fire Department
Fiscal Year: FY2024-25

Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese?  Yes  No – Please describe below

Action Plan & Timeline:

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
Fire Administration 510-238-3856 Completed
Fire Prevention Bureau – Reception 510-238-3851 Completed Fire Prevention Bureau - Arson 510-238-4031 Completed
Fire Prevention Bureau - Vegetation Management 510-238-7388 Completed Office of Emergency Services – CORE 510-238-6351 Completed Office of Emergency Services 510-238-3938 Completed

Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

SEE ATTACHMENT 1
Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE % Station 1 1603 M. L. King Jr. Way 94612 839-5140 26 2 .08 0 0 Station 2 47 Clay Street 94607 238-6957 11 0 0 0 0
Station 3 1445 14th Street 94607 444-6042 25 4 .16 0 0 Station 4 1235 International Blvd 94606 500-3995 27 0 0 1 .04 Station 5 934 34th Street 94608 654-6122 12 0 0 0 0
Station 6 7080 Colton Blvd 94611 735-9052 7 0 0 0 0
Station 7 1006 Amito Avenue 94605 649-7925 11 0 0 0 0
Station 8 463 51st Street 94609 547-8878 23 0 0 0 0
Station 12 822 Alice Street 94610 601-7170 11 1 .09 0 0 Station 13 1225 Derby Avenue 94601 533-8480 11 0 0 0 0 Station 15 455 27th Street 94612 451-4789 27 0 0 0 0
Station 16 3600 13th Avenue 94610 531-0785 12 1 .08 0 0 Station 17 3344 High Street 94619 532-5173 13 1 .08 0 0 Station 18 5008 Bancroft Avenue 94601 479-7598 22 3 .14 0 0 Station 19 5776 Miles Avenue 94618 658-2756 11 0 0 0 0 Station 20 1401 98th Avenue 94603 569-2568 21 1 .05 0 0 Station 21 13150 Skyline Boulevard 94619 635-7390 7 0 0 0 0 Station 22 751 Air Cargo Way 94621 635-8629 12 0 0 0 0
Station 23 7100 Foothill Blvd 94605 382-0763 10 0 0 0 0 Station 24 5900 Shepherd Canyon
Road 94611 482-8133 10 0 0 0 0
Station 25 2795 Butters Drive 94602 531-1927 8 1 .13 0 0 Station 26 2611 98th Avenue 94603 553-9118 12 1 .08 0 0 Station 27 8501 Pardee Drive 94621 635-6792 7 0 0 0 0
Station 28 4615 Grass Valley Road 94621 569-3445 6 0 0 0 0 Station 29 1016 66th Avenue 94621 562-2852 8 1 .13 0 0
Station 10 172 Santa Clara Ave 94610 238-4010 7 0 0 0 0 Route/Unassigned 31 0 0 0 0
Dispatch Center 1603 M. L. King Jr. Way 94612 238-4038 21 2 .10 0 0 409 18 .04 1 .002
Attachment Page 90
Department Name: Fire Department
Fiscal Year: FY2024-25

Table 7. Public Notices & Resources
Language access notice displayed at reception area  Yes  No I-Speak Card/ Language List displayed at reception area  Yes  No Department staff provided with language access resources (Interpretation#, FAQ, training…etc)  Yes  No If you answered “no” to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B(1).

Table 8. OPD & OFD Report on Language Interpretation Line TH

Vendor Name: Cyracom
Top 5 languages requested: Spanish, Cantonese, Vietnamese, Mandarin, French FY Total Usage Minutes:4,224
FY Total Expenditure: $2,872.32
Table 8 applies to City Departments that use its own language interpretation line. At the present time, this only applies to OPD and OFD.

Attachment Page 91
Attachment Page 92
Department Name: Fire Department
Fiscal Year: FY2024-25

III. QUALITATIVE ASSESSMENT REPORT

A. Bilingual Public Contact Positions Assessment

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 542 478 11% 21 No 5% 3 No
Goal = PCP X %

This report covers fiscal year 2024-2025 and data is reported as of June 2025.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

The Fire Department continues to provide a robust level of emergency response services to residents in every area of the city daily.

OFD provides bilingual language access to services through both PCP and non-PCP positions. OFD has nearly seventy city-certified and self-identified employees who speak the threshold languages: Nearly 60 speak Spanish and over 10 speak Chinese. Additionally, OFD bilingual employees speak Cambodian, Farsi, German, Italian, Korean, Laotian, Russian, Sign Language, Tagalog, and Vietnamese.

Efforts made in 2024-25 to maintain and further achieve compliance with the EAO included:
(1) placing Equal Access brochures at public counters; (2) utilizing over-the-phone interpretation services; (3) making bilingual language notation in Telestaff, the department’s public safety staffing software; (4) publishing a list of BPCP and non-PCP staff who speak the threshold languages; (5) utilizing non-PCP staff that can translate and/or interpret languages other than English; (6) referring service needs to the Equal Access Unit when OFD did not have the capability to serve; (7) including in our outreach efforts advertising in Spanish and Chinese media; (8) continuing outreach and recruitment at job fairs indicating desire for bilingual candidates.

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

The department aims to recruit, hire and train new and lateral bilingual members in the sworn ranks, as well as in its regular hiring processes for each division for both sworn and civilian staff.

The department uses social media, community events and earned and paid media to promote job opportunities within the department to English and non-English speaking outlets.

3. Highlight positive changes, successes, and best practices.

The department has enlisted the support of our “diversity, equity and belonging” organizations (previously known simply as our “affinity groups”) to help promotion job opportunities within OFD. We use multilingual posts on social media and promote opportunities thru non-English language media.

The department now has solid membership, and social media & community engagement presence within the following affinity groups:

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking

Attachment Page 93
Department Name: Fire Department
Fiscal Year: FY2024-25

• Los Bomberos – Oakland Latino Firefighters Association • TOWN Fire – the Oakland Woman and non-binary Firefighters (an entity started in 2021 to address historic and systemic issues facing women and non-binary people in the Oakland Fire Department).
• OBFFA - Oakland Black Firefighters Association

The Department is also seeking to build more bridges into the Asian and South Asian communities in hope of building its connection to those growing populations.

The Emergency Management Division’s CERT program offers CERT cohort opportunities for high school age students in both Fruitvale, West Oakland and Chinatown which expands the reach of the program to a larger number of non-English speaking families.

We are currently in the active stages of interviewing for the rank of probationary firefighter with the intent of hiring a diverse pool of academy candidates that reflects the diversity of Oakland and moves us closer to achieving our equal access goals.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

Most OFD divisions have staff who speak multiple languages, and our front-line responders also have the option to utilize equal access dispatching services to ensure accessibility in emergency response.

B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services. Please list the locations in which notices are posted.
• Fire Administration, 150 Frank H. Ogawa Plaza Oakland, CA 94612 • Fire Prevention Bureau, 250 Frank H. Ogawa Plaza Oakland, CA 94612 • The translated documents for the 9-1-1 Registry are posted on the City website under the Oakland Fire Department and at the Emergency Management Services Division.

3. Describe other materials the Department has provided in multiple languages?

The OFD CERT/CORE Emergency Management Division program materials have been created for distribution to English, Spanish and Chinese language communities.

C. Multilingual Telephone Messages Assessment
Attachment Page 94
Department Name: Fire Department
Fiscal Year: FY2024-25

1. Provide an assessment on the provision of multilingual messages and hotlines.

OFD is 100% EAO compliant on all six (6) public phone lines (see Part II, Table 5).

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

Our front line first responders and MACRO personnel make every effort to community with LES populations in their preferred language to ensure that the most accurate information is being shared during an incident or 911 call. This is done directly thru the personnel on scene or by using the equal access translation line.

The Department also utilizes an array of non-English speaking employees to promote employment opportunities and upcoming events in the community.

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

The total number of language access complaints received last year is unknown.

The Department promoted the survey to our 30,000+ followers on active social media channels including Facebook, Instagram and X. If results reflected gaps in how the department reaches specific non-English language audiences, it would convene internal discussions to determine new best practices for ensuring that key audiences are not being overlooked. The Department does not currently utilize other survey platforms or survey data to drive engagement strategy.

E. Action Plan

1. Identify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

OFD will continue utilize bilingual staff and over-the-phone interpretation services to ensure all residents have equal access to services. OFD will continue posting recruitment ads in local newspapers that specifically announce we bilingual applicants are highly desired.

As far as key initiatives, OFD is committed to continue with the following actions:
• Expand awareness about the Oakland Fire Explorer program which provides middle and high school age students access to information and education related to the fire service. The goal is to have more multilingual instructors so that Oakland families know that services as well as employment opportunities are available to them, no matter their preferred language. • Expand the reach of the CERT program and coordinate with trusted nonprofit and community- based service providers to ensure emergency management materials are reaching hard to reach populations and those historically overlooked due to language capacity.

Attachment Page 95
Department Name: Fire Department
Fiscal Year: FY2024-25

• Review content on the website to see what language should be translated to follow the ordinance.
• Identify any pre-recorded message content that could be used strategically to disseminate messages to broad audiences in multiple languages.

Attachment Page 96
FIRE DEPARTMENT FY 2024-2025
ORGANIZATION ADDRESS_LINE_1 JOB_CLASS HIRE_DATE NEW HIRE PCP_POSITIONBILINGUAL 20110 - Fire Chief Unit 150 Frank H Ogawa Plaza Assistant to the Director 02-MAR-15 NO 20110 - Fire Chief Unit 150 Frank H Ogawa Plaza Chief of Fire 19-MAR-01 NO 20110 - Fire Chief Unit 150 Frank H Ogawa Plaza Executive Assistant to the Director 25-JAN-21 NO 20241 - Fire Communications Unit 1603 Martin Luther King Jr WayFire Communications Manager 05-FEB-22 YES 20241 - Fire Communications Unit 1603 Martin Luther King Jr WayFire Communications Supervisor 03-DEC-16 YES 20241 - Fire Communications Unit 1603 Martin Luther King Jr WayFire Communications Supervisor 06-JUN-16 YES 20241 - Fire Communications Unit 1603 Martin Luther King Jr WayFire Communications Supervisor 26-NOV-12 YES 20241 - Fire Communications Unit 1603 Martin Luther King Jr WayFire Communications Supervisor 07-JAN-08 YES 20251 - Communications Emergency Dispatch Unit 1603 Martin Luther King Jr WayFire Communications Dispatcher 25-MAY-24 YES 20251 - Communications Emergency Dispatch Unit 1603 Martin Luther King Jr WayFire Communications Dispatcher 30-MAY-23 YES 20251 - Communications Emergency Dispatch Unit 1603 Martin Luther King Jr WayFire Communications Dispatcher 20-AUG-22 YES 20251 - Communications Emergency Dispatch Unit 1603 Martin Luther King Jr WayFire Communications Dispatcher 30-APR-22 YES 20251 - Communications Emergency Dispatch Unit 1603 Martin Luther King Jr WayFire Communications Dispatcher 16-APR-22 YES 20251 - Communications Emergency Dispatch Unit 1603 Martin Luther King Jr WayFire Communications Dispatcher 20-SEP-21 YES 20251 - Communications Emergency Dispatch Unit 1603 Martin Luther King Jr WayFire Communications Dispatcher 02-MAY-20 YES 20251 - Communications Emergency Dispatch Unit 1603 Martin Luther King Jr WayFire Communications Dispatcher 18-APR-20 YES 20251 - Communications Emergency Dispatch Unit 1603 Martin Luther King Jr WayFire Communications Dispatcher 21-SEP-19 YES 20251 - Communications Emergency Dispatch Unit 1603 Martin Luther King Jr WayFire Communications Dispatcher 06-APR-19 YES 20251 - Communications Emergency Dispatch Unit 1603 Martin Luther King Jr WayFire Communications Dispatcher 26-MAR-18 YES 20251 - Communications Emergency Dispatch Unit 1603 Martin Luther King Jr WayFire Communications Dispatcher 09-OCT-06 YES 20251 - Communications Emergency Dispatch Unit 1603 Martin Luther King Jr WayFire Communications Dispatcher 17-JUL-06 YES 20251 - Communications Emergency Dispatch Unit 1603 Martin Luther King Jr WayFire Communications Dispatcher 08-APR-06 YES Spanish 20251 - Communications Emergency Dispatch Unit 1603 Martin Luther King Jr WayFire Communications Dispatcher 05-NOV-05 YES 20251 - Communications Emergency Dispatch Unit 1603 Martin Luther King Jr WayFire Communications Dispatcher 14-JAN-02 YES Spanish 20311 - Fire Marshals Office Unit 1 Frank Ogawa Plaza Administrative Analyst II 01-DEC-87 NO 20311 - Fire Marshals Office Unit 1 Frank Ogawa Plaza Exempt Limited Duration Employee 17-FEB-24 NO 20311 - Fire Marshals Office Unit 1 Frank Ogawa Plaza Fire Inspection Supervisor 09-JUL-12 NO 20311 - Fire Marshals Office Unit 1 Frank Ogawa Plaza Fire Marshal (Sworn) 23-FEB-04 NO 20311 - Fire Marshals Office Unit 1 Frank Ogawa Plaza Office Assistant II 05-FEB-22 NO 20331 - Inspectional Services Unit 1 Frank Ogawa Plaza Administrative Assistant I 02-MAR-24 NO 20331 - Inspectional Services Unit 1 Frank Ogawa Plaza Business Analyst II 23-AUG-21 NO 20331 - Inspectional Services Unit 1 Frank Ogawa Plaza Fire Inspection Supervisor 20-JUL-15 NO 20331 - Inspectional Services Unit 1 Frank Ogawa Plaza Fire Inspection Supervisor 24-JAN-98 NO 20331 - Inspectional Services Unit 1 Frank Ogawa Plaza Fire Inspector (Civilian) 16-APR-22 YES Spanish 20331 - Inspectional Services Unit 1 Frank Ogawa Plaza Fire Inspector (Civilian) 17-DEC-18 YES 20331 - Inspectional Services Unit 1 Frank Ogawa Plaza Fire Inspector (Civilian) 16-JAN-18 YES 20331 - Inspectional Services Unit 1 Frank Ogawa Plaza Fire Inspector (Civilian) 17-NOV-17 YES Spanish 20331 - Inspectional Services Unit 1 Frank Ogawa Plaza Fire Inspector (Civilian) 12-AUG-17 YES 20331 - Inspectional Services Unit 1 Frank Ogawa Plaza Fire Inspector (Civilian) 21-DEC-14 YES 20331 - Inspectional Services Unit 1 Frank Ogawa Plaza Fire Inspector (Civilian) 24-NOV-14 YES Chinese-Cantonese 20331 - Inspectional Services Unit 1 Frank Ogawa Plaza Fire Inspector (Civilian) 01-MAY-10 YES 20331 - Inspectional Services Unit 1 Frank Ogawa Plaza Fire Inspector (Civilian) 03-NOV-09 YES 20331 - Inspectional Services Unit 1 Frank Ogawa Plaza Fire Inspector (Civilian) 16-JUN-06 YES 20331 - Inspectional Services Unit 1 Frank Ogawa Plaza Fire Inspector (Civilian) 25-APR-05 YES 20341 - Arson Investigation Unit 1 Frank Ogawa Plaza Fire Investigator 12-SEP-05 YES 20351 - Engineering Unit 1 Frank Ogawa Plaza Engineer, Assistant I (Office) 04-OCT-21 NO 20351 - Engineering Unit 1 Frank Ogawa Plaza Fire Protection Engineer 14-OCT-91 NO 20351 - Engineering Unit 1 Frank Ogawa Plaza Program Analyst III 31-OCT-20 NO 20371 - Vegetation Management Unit 1 Frank Ogawa Plaza Fire Inspection Supervisor 09-MAY-16 YES 20371 - Vegetation Management Unit 1 Frank Ogawa Plaza Fire Inspector (Civilian) 16-APR-22 YES Attachment Page 97
20371 - Vegetation Management Unit 1 Frank Ogawa Plaza Fire Inspector (Civilian) 16-APR-22 YES 20371 - Vegetation Management Unit 1 Frank Ogawa Plaza Fire Inspector (Civilian) 31-JUL-17 YES Spanish 20371 - Vegetation Management Unit 1 Frank Ogawa Plaza Fire Marshall, Assistant 02-OCT-00 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Administrative Assistant II 09-OCT-17 NO 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Assistant Chief of Fire Department 17-NOV-97 NO 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Battalion Chief 10-SEP-07 NO 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Battalion Chief 12-SEP-05 NO 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Battalion Chief 28-OCT-02 NO 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Battalion Chief 08-JUL-02 NO 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Battalion Chief 14-JAN-02 NO 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Battalion Chief 14-JAN-02 NO 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Battalion Chief 14-JAN-02 NO 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Battalion Chief 19-MAR-01 NO 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Battalion Chief 29-JUN-00 NO 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Battalion Chief 17-NOV-97 NO Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 13-MAY-13 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 13-MAY-13 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 13-MAY-13 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 13-MAY-13 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 14-JUN-10 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 14-JUN-10 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 10-SEP-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 10-SEP-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 05-FEB-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 23-OCT-06 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 12-SEP-05 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 28-FEB-05 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 27-SEP-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 23-FEB-04 YES Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 23-FEB-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 23-FEB-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 28-OCT-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 28-OCT-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 08-JUL-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 08-JUL-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 08-JUL-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 08-JUL-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 02-OCT-00 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 02-OCT-00 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 02-OCT-00 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 30-NOV-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 30-NOV-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 26-JAN-98 YES Attachment Page 98
20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 26-JAN-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 17-NOV-97 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Captain of Fire Department 17-NOV-97 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Deputy Chief of Fire Department 20-SEP-99 NO 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 08-JUL-19 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 08-JUL-19 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 08-JUL-19 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 08-JUL-19 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 22-JAN-18 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 06-JUN-16 NO 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 28-DEC-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 20-JUL-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 13-OCT-14 YES Vietnamese 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 13-OCT-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 13-OCT-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 13-OCT-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 13-OCT-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 13-OCT-14 YES Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 24-MAR-14 YES Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 19-AUG-13 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 09-JUL-12 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 09-JUL-12 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 14-JUN-10 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 10-SEP-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 10-SEP-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 10-SEP-07 YES Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 05-FEB-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 05-FEB-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 23-OCT-06 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 14-FEB-06 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 12-SEP-05 YES Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 12-SEP-05 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 11-APR-05 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 27-SEP-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 27-SEP-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 27-SEP-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 27-SEP-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 23-FEB-04 YES Attachment Page 99
20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 23-FEB-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 28-OCT-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 28-OCT-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 28-OCT-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 08-JUL-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 08-JUL-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 19-MAR-01 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 29-JUN-00 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 30-NOV-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 30-NOV-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 21-OCT-96 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Engineer of Fire Department 02-APR-90 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 16-MAR-24 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 16-MAR-24 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 16-MAR-24 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 16-MAR-24 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 16-MAR-24 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 16-MAR-24 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 16-MAR-24 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 16-MAR-24 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 16-MAR-24 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 16-MAR-24 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 16-MAR-24 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 16-MAR-24 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 16-MAR-24 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 16-MAR-24 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 16-MAR-24 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 16-MAR-24 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 16-MAR-24 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 16-MAR-24 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 16-MAR-24 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 16-MAR-24 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 16-MAR-24 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 16-MAR-24 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 16-MAR-24 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 16-MAR-24 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 16-MAR-24 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-MAR-23 NO 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-MAR-23 NO 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-MAR-23 YES Attachment Page 100
20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 30-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 29-NOV-21 NO 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-19 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-19 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-19 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-19 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-19 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-19 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-19 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-19 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-19 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-19 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 22-JAN-18 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 25-APR-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 28-DEC-15 YES Spanish Attachment Page 101
20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 28-DEC-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 28-DEC-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 28-DEC-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 27-JUL-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-JUL-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-JUL-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-JUL-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-JUL-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-JUL-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 13-OCT-14 YES Chinese-Cantonese 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 13-OCT-14 YES Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 13-OCT-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 13-OCT-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 13-OCT-14 YES Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 13-OCT-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 13-OCT-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 27-JUN-11 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 29-NOV-10 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 29-NOV-10 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 14-JUN-10 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 10-SEP-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 10-SEP-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 10-SEP-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 10-SEP-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 10-SEP-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 10-SEP-07 YES Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 05-FEB-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 12-SEP-05 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 12-SEP-05 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 12-SEP-05 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-NOV-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 27-SEP-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 27-SEP-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 27-SEP-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 23-FEB-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 23-FEB-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 23-FEB-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 28-OCT-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 28-OCT-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-02 YES Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 08-JUL-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 14-JAN-02 YES Attachment Page 102
20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 20-SEP-99 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 30-NOV-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 30-NOV-98 YES Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 30-NOV-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 30-NOV-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 17-NOV-97 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 01-APR-96 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter 16-DEC-91 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 16-MAR-24 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 16-MAR-24 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 16-MAR-24 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 16-MAR-24 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 16-MAR-24 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 16-MAR-24 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 20-MAR-23 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 26-FEB-22 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 26-FEB-22 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 26-FEB-22 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 26-FEB-22 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 26-FEB-22 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 26-FEB-22 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 26-FEB-22 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 26-FEB-22 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 26-FEB-22 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 26-FEB-22 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 26-FEB-22 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 26-FEB-22 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 29-NOV-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 19-APR-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 19-APR-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 19-APR-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 19-APR-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 19-APR-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 19-APR-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 19-APR-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 19-APR-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 19-APR-21 YES Attachment Page 103
20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 19-APR-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 19-APR-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 19-APR-21 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 31-OCT-20 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 31-OCT-20 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 08-JUL-19 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 08-JUL-19 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 19-DEC-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 28-DEC-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 28-DEC-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 28-DEC-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 20-JUL-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 20-JUL-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 20-JUL-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 20-JUL-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 20-JUL-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 20-JUL-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 13-OCT-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 13-OCT-14 YES Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 09-JUL-12 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 29-NOV-10 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 23-OCT-06 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 27-SEP-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 27-SEP-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 23-FEB-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 28-OCT-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 28-OCT-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 28-OCT-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 28-OCT-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 28-OCT-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 08-JUL-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 02-OCT-00 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 02-OCT-00 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Fire Fighter Paramedic 30-NOV-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 06-JUN-16 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 28-DEC-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 28-DEC-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 20-JUL-15 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 13-OCT-14 YES Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 13-OCT-14 YES Attachment Page 104
20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 13-OCT-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 24-MAR-14 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 13-MAY-13 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 13-MAY-13 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 09-JUL-12 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 09-JUL-12 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 09-JUL-12 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 09-JUL-12 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 14-JUN-10 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 10-SEP-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 10-SEP-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 10-SEP-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 10-SEP-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 05-FEB-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 05-FEB-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 05-FEB-07 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 05-FEB-07 YES Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 23-OCT-06 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 12-SEP-05 YES Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 27-SEP-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 23-FEB-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 23-FEB-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 23-FEB-04 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 28-OCT-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 28-OCT-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 08-JUL-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 14-JAN-02 YES Spanish 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 14-JAN-02 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 19-MAR-01 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 02-OCT-00 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 02-OCT-00 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 30-NOV-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 30-NOV-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 26-JAN-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 26-JAN-98 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 17-NOV-97 YES 20411 - Emergency Service/Suppression 150 Frank Ogawa Plaza Lieutenant of Fire Department 01-JUN-96 YES 20511 - Budget and Planning Administration 150 Frank H Ogawa Plaza Accountant II 30-NOV-19 NO 20511 - Budget and Planning Administration 150 Frank H Ogawa Plaza Accountant II 02-FEB-01 NO 20511 - Budget and Planning Administration 150 Frank H Ogawa Plaza Administrative Analyst II 23-DEC-23 NO 20511 - Budget and Planning Administration 150 Frank H Ogawa Plaza Administrative Assistant II 17-OCT-20 NO Chinese-Cantonese 20511 - Budget and Planning Administration 150 Frank H Ogawa Plaza Fire Division Manager 12-OCT-24 YES NO 20541 - Payroll Unit 150 Frank H Ogawa Plaza Office Manager 02-APR-01 NO Attachment Page 105
20631 - In-Service Training Unit 250 Victory Court Battalion Chief 29-JUN-00 NO 20631 - In-Service Training Unit 250 Victory Court Battalion Chief 01-APR-96 NO 20631 - In-Service Training Unit 250 Victory Court Captain of Fire Department 08-JUL-02 NO 20631 - In-Service Training Unit 250 Victory Court Engineer of Fire Department 30-NOV-98 NO 20711 - Emergency Services Program Unit 250 Victory Court Emergency Planning Coordinator, Sr 19-FEB-22 YES 20711 - Emergency Services Program Unit 250 Victory Court Emergency Services Manager, Assistant 10-FEB-20 NO 20711 - Emergency Services Program Unit 250 Victory Court Exempt Limited Duration Employee 06-JAN-24 NO 20711 - Emergency Services Program Unit 250 Victory Court Exempt Limited Duration Employee 06-JAN-24 NO 20711 - Emergency Services Program Unit 250 Victory Court Manager, Emergency Services 08-FEB-20 NO 20811 - Human Resources 150 Frank H Ogawa Plaza Administrative Analyst I 08-OCT-18 NO 20811 - Human Resources 150 Frank Ogawa Plaza Fire Department Personnel Officer 12-AUG-02 NO 20811 - Human Resources 150 Frank Ogawa Plaza Fire Personnel Operations Specialist 12-APR-10 NO Chinese-Mandarin 20811 - Human Resources 150 Frank Ogawa Plaza Office Assistant II 24-AUG-09 NO 20814 - Airport 150 Frank H Ogawa Plaza Captain of Fire Department 05-FEB-07 YES 20814 - Airport 150 Frank H Ogawa Plaza Captain of Fire Department 28-APR-03 YES 20814 - Airport 150 Frank H Ogawa Plaza Captain of Fire Department 08-JUL-02 YES 20814 - Airport 150 Frank H Ogawa Plaza Captain of Fire Department 17-NOV-97 YES 20814 - Airport 150 Frank Ogawa Plaza Fire Fighter 16-MAR-24 YES 20814 - Airport 150 Frank H Ogawa Plaza Fire Fighter 20-MAR-23 YES 20814 - Airport 150 Frank H Ogawa Plaza Fire Fighter 20-MAR-23 YES 20814 - Airport 150 Frank H Ogawa Plaza Fire Fighter 20-MAR-23 YES 20814 - Airport 150 Frank H Ogawa Plaza Fire Fighter 20-MAR-23 YES 20814 - Airport 150 Frank Ogawa Plaza Fire Fighter 20-MAR-23 YES 20814 - Airport 150 Frank Ogawa Plaza Fire Fighter 20-MAR-23 YES 20814 - Airport 150 Frank Ogawa Plaza Fire Fighter 20-MAR-23 YES 20814 - Airport 150 Frank Ogawa Plaza Fire Fighter 27-SEP-04 YES 20814 - Airport 150 Frank Ogawa Plaza Fire Fighter 27-SEP-04 YES 20814 - Airport 150 Frank H Ogawa Plaza Fire Fighter 27-SEP-04 YES 20814 - Airport 150 Frank H Ogawa Plaza Fire Fighter 27-SEP-04 YES 20814 - Airport 150 Frank Ogawa Plaza Fire Fighter 08-JUL-02 YES 20814 - Airport 150 Frank H Ogawa Plaza Fire Fighter 08-JUL-02 YES 20814 - Airport 150 Frank H Ogawa Plaza Fire Fighter 30-NOV-98 YES 20815 - U.S.A.R 150 Frank Ogawa Plaza Administrative Assistant I 02-APR-22 NO 20815 - U.S.A.R 150 Frank Ogawa Plaza Battalion Chief 19-MAR-01 NO 20815 - U.S.A.R 150 Frank Ogawa Plaza Student Trainee, PT 15-OCT-22 NO 20815 - U.S.A.R 150 Frank Ogawa Plaza Student Trainee, PT 11-JUN-22 NO 20815 - U.S.A.R 150 Frank Ogawa Plaza Student Trainee, PT 01-JUN-21 NO 20815 - U.S.A.R 150 Frank Ogawa Plaza US&R Warehouse & Logistics Specialist 31-DEC-18 NO 20816 - Fire - Support & Services Unit 150 Frank Ogawa Plaza Captain of Fire Department 17-NOV-97 NO 20816 - Fire - Support & Services Unit 150 Frank Ogawa Plaza Deputy Chief of Fire Department 17-NOV-97 NO 20816 - Fire - Support & Services Unit 250 Victory Court Fire Equipment Technician 02-MAR-24 NO 20816 - Fire - Support & Services Unit 150 Frank Ogawa Plaza Fire Equipment Technician 03-SEP-96 NO Spanish 20912 - Measure N - Paramedic 150 Frank Ogawa Plaza Emergency Medical Services Coordinator 18-JAN-16 YES 20912 - Measure N - Paramedic 150 Frank Ogawa Plaza Emergency Medical Services Coordinator 18-JAN-16 YES 20912 - Measure N - Paramedic 150 Frank Ogawa Plaza Emergency Medical Srvcs Instructor, PT 16-SEP-23 YES 20912 - Measure N - Paramedic 150 Frank Ogawa Plaza Exempt Limited Duration Employee 12-OCT-24 YES YES 20912 - Measure N - Paramedic 250 Victory Court Fire Division Manager 08-AUG-20 YES 20913 - EMS Training 150 Frank Ogawa Plaza Exempt Limited Duration Employee 12-OCT-24 YES NO 20914 - MACRO 150 Frank H Ogawa Plaza Community Intervention Specialist MACRO 10-JUN-24 YES 20914 - MACRO 150 Frank H Ogawa Plaza Community Intervention Specialist MACRO 08-JUN-24 YES 20914 - MACRO 150 Frank H Ogawa Plaza Community Intervention Specialist MACRO 08-JUN-24 YES 20914 - MACRO 150 Frank H Ogawa Plaza Community Intervention Specialist MACRO 27-APR-24 YES Attachment Page 106
20914 - MACRO 150 Frank H Ogawa Plaza Community Intervention Specialist MACRO 27-APR-24 YES 20914 - MACRO 150 Frank H Ogawa Plaza Community Intervention Specialist MACRO 27-APR-24 YES 20914 - MACRO 150 Frank H Ogawa Plaza Community Intervention Specialist MACRO 27-APR-24 YES 20914 - MACRO 150 Frank H Ogawa Plaza Community Intervention Specialist MACRO 27-APR-24 YES 20914 - MACRO 150 Frank H Ogawa Plaza Community Intervention Specialist MACRO 27-APR-24 YES 20914 - MACRO 150 Frank H Ogawa Plaza Community Intervention Specialist MACRO 27-APR-24 YES 20914 - MACRO 150 Frank H Ogawa Plaza Community Intervention Specialist MACRO 27-APR-24 YES 20914 - MACRO 150 Frank H Ogawa Plaza Community Intervention Specialist MACRO 11-JUN-22 YES 20914 - MACRO 150 Frank H Ogawa Plaza Community Intervention Specialist MACRO 11-JUN-22 YES 20914 - MACRO 150 Frank H Ogawa Plaza Community Intervention Specialist MACRO 18-APR-22 YES 20914 - MACRO 150 Frank H Ogawa Plaza Community Intervention Specialist MACRO 16-APR-22 YES 20914 - MACRO 150 Frank H Ogawa Plaza Community Intervention Specialist MACRO 21-MAR-22 YES 20914 - MACRO 150 Frank H Ogawa Plaza Community Intervention Specialist MACRO 21-MAR-22 YES 20914 - MACRO 150 Frank H Ogawa Plaza Emergency Medical Technician (MACRO) 27-APR-24 YES 20914 - MACRO 150 Frank H Ogawa Plaza Emergency Medical Technician (MACRO) 27-APR-24 YES 20914 - MACRO 150 Frank H Ogawa Plaza Emergency Medical Technician (MACRO) 27-APR-24 YES 20914 - MACRO 150 Frank H Ogawa Plaza Emergency Medical Technician (MACRO) 27-APR-24 YES 20914 - MACRO 150 Frank H Ogawa Plaza Emergency Medical Technician (MACRO) 09-JUL-22 YES 20914 - MACRO 150 Frank H Ogawa Plaza Emergency Medical Technician (MACRO) 02-APR-22 YES 20914 - MACRO 150 Frank H Ogawa Plaza Emergency Medical Technician (MACRO) 21-MAR-22 YES 20914 - MACRO 150 Frank H Ogawa Plaza Emergency Medical Technician (MACRO) 21-MAR-22 YES 20914 - MACRO 150 Frank H Ogawa Plaza Emergency Medical Technician (MACRO) 21-MAR-22 YES 20914 - MACRO 150 Frank H Ogawa Plaza MACRO Program Manager 01-NOV-21 YES 20914 - MACRO 150 Frank H Ogawa Plaza Public Information Officer III 19-FEB-22 YES Attachment Page 107
Department Name: Housing and Community Development
Fiscal Year: FY2024-25

EQUAL ACCESS ORDINANCE

ANNUAL COMPLIANCE PLAN

I. DEPARTMENT DIRECTOR SIGNATURE PAGE
Sign the following certification that the Department Director has reviewed this Annual Compliance Plan for final approval:

I, Christopher Norman c/o Emily Weinstein, hereby certify, that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopt the goals specified in this Annual Compliance Plan.

This Annual Compliance Plan for the Housing and Community Development Department was submitted on July 22, 2025.

_____________________________
Acting Director Signature
Christopher Norman, Acting Director
_____________for Emily Weinstein
Type Name

Attachment Page 108
Department Name: Housing and Community Development
Fiscal Year: FY2024-2025
II. QUANTITATIVE ASSESSMENT REPORT
Department Name:

Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Emily Weinstein Ellen Dillard Ellen Dillard
Title Director Management Assistant Management Assistant Address
250 Frank H. Ogawa Plaza, Suite 6301
Oakland, CA 94612
250 Frank H. Ogawa Plaza, Suite 5313
Oakland, CA 94612
250 Frank H. Ogawa Plaza, Suite 5313
Oakland, CA 94612
Phone# (510) 238-6225 (510) 238-6514 (510) 238-6514
Email [email protected] [email protected] [email protected] Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 67 New Hires 2
Public Contact Positions (PCP) 53 79% New PCP Hires 2 100% PCP With Spanish Language Skill 8 15% New PCP Hires with SP Skill 1 50% PCP With Chinese Language Skill 4 7% New PCP Hires with CH Skill 0 0% Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year? No Yes – Please describe below Job Title Outcome
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
*Please provide an explanation for all ‘other’ outcomes:

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) Admin. and Fiscal: Housing and Community Development
Housing Development Services
Housing Preservation Services/Residential Lending Services Community Development & Engagement
Rent Adjustment Program
Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year? No Yes – Please describe below Description:

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department? No Yes – Please describe below.

Super PCP Unit Language Goal FTE Actual FTE
Municipal Lending (89939) SP= 1 CH = 1 SP= 0 CH = 0 Rent Adjustment Program SP= 1 CH = 1 SP= 4 CH = 3 SP= CH = SP= CH =
SP= CH = SP= CH =
Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
Attachment Page 110
Department Name: Housing and Community Development
Fiscal Year: FY2024-2025

Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

Relocation Application Yes Yes
Public Notice - CAPER Yes Yes
Rent Registration Info Sheet Yes Yes
Quick Guide to Registration Yes In Progress
Rent Registration Info & FAQs Yes In Progress
Tenant Move-Out Agreement Ordinance Yes Yes
RAP Appointment documents Yes Yes
RAP Workshop / Security Deposit Info Yes Yes
Public Notice for PRO Yes Yes
Rent Registry Quick Guide Yes Yes
Anti-Displacement Listening Session In Progress In Progress Vietnamese RAP Brochure Yes Yes
Request for Public Comment Yes Yes
Registration Guide Yes Yes
Total # of vital documents reported = 13 11 1
Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese? Yes No – Please describe below Action Plan & Timeline:

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
Housing and Community Development (510) 238-3015 Completed Rent Adjustment Program (510) 238-3721 Completed
(510) 238-6182 Completed

Table 7. Public Notices & Resources
Language access notice displayed at reception area Yes No I-Speak Card/ Language List displayed at reception area Yes No Department staff provided with language access resources (Interpretation#, FAQ, training…etc) Yes No If you answered “no” to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B(1).

Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE %

N/A N/A N/A N/A N/A N/A N/A N/A N/A

Attachment Page 111
Department Name: Housing and Community Development
Fiscal Year: FY2024-2025
Table 8. OPD & OFD Report on Language Interpretation Line Vendor Name:

Top 5 languages requested:

FY Total Usage Minutes
FY Total Expenditure
Table 8 applies to City Departments that use its own language interpretation line. At the present time, this only applies to OPD and OFD.

Attachment Page 112
Department Name: Housing and Community Development
Fiscal Year: FY2024-2025
III. QUALITATIVE ASSESSMENT REPORT
A. Bilingual Public Contact Positions Assessment

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 67 53 4 8 Yes 2 4 Yes
Goal = PCP X %

This report covers fiscal year 2024-2025 and data is reported as of June 2025.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

The Housing and Community Development Department (HCD) complied with the Equal Access Ordinance (EAO) during the reporting period. HCD made updates and translated different documents regarding our housing programs in Chinese and Spanish; additional documents translated in Vietnamese. HCD continues to update its website to provide more information to the public. Our programs effectively serve the Limited English Speaking (LES) population in the City of Oakland as required by the EAO.

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

HCD’s outreach and recruitment efforts continue to include language and materials that encourage bilingual candidates to apply for all its vacancies. This include but is not limited to placing our job announcements in bilingual publications and websites. We will continue to hire bilingual candidates who could assist in providing multilingual services to the public. We have multiple bilingual staff members who can assist LES individuals as needed.

3. Highlight positive changes, successes, and best practices.

HCD continues to provide written materials in multiple languages to assist the City’s LES communities in receiving the information that they require and need. During the reporting period, fliers, notices and other written materials were translated in Spanish, Chinese and Vietnamese that were used for community outreach throughout the city. We continue to provide public information in various languages to better serve the city.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

HCD produced, updated and distributed written materials throughout the various outlets and events in the city. Occasionally, HCD provides bilingual public service announcements on KTOP with translations in Cantonese, Mandarin, Spanish, Vietnamese and other languages as required and needed. Additionally, we provide translation services to those need it. Our community outreach is designed to inform LES individuals throughout the city about available services that are offered and their rights under the various services that we provide. HCD takes proactive measures to ensure that our client’s language access needs are immediately addressed. HCD is following the City’s Equal Access to Services Ordinance and Administrative Instruction (AI) 145.

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking

Attachment Page 113
Department Name: Housing and Community Development
Fiscal Year: FY2024-2025
B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services. Please list the locations in which notices are posted.

We inform the public of their right to language access services through our departmental website and by telephone during normal business hours. Furthermore, we have notices that are posted in our main lobby, and in each unit of the department. Our main lobby is located at 250 Frank H. Ogawa Plaza, Suite 5313, Oakland, CA 94612. Our offices are located in Suites 5313 and 6301 in the same building.

2. Describe the percentage of vital documents translated into threshold language(s). What is the corrective action plan and timeline in getting the rest of the documents translated? Vital documents for the various programs in HCD have been updated and translated into the threshold languages required by the City’s Equal Access Ordinance, including materials translated in Spanish, Mandarin, Cantonese and Vietnamese. We’ll continue to translate vital documents in different languages when necessary and needed.

3. Describe other materials the Department has provided in multiple languages? We translated digital presentations in multiple languages for our constituents. This enabled the LES community to better understand the services that we provide, making it easier to access our services. Our continued effort to translate documents and digital materials in other languages will continue to allow us to effectively assist and engage with the community.

C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines.

HCD provides multilingual telephone messages in the threshold languages required by the EAO. The languages are English, Chinese, Vietnamese and Spanish; other languages as needed. We’ll continue to modify all the telephone messages in the department to provide multilingual service to the LES community.

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

HCD have bilingual staff who can provide translation services in Spanish and Chinese. When a bilingual employee is unavailable, we seek assistance from the Equal Access office to utilize a vendor for translation service(s). We’ll continue to follow these steps to facilitate effective communication with the City’s LES community. HCD’s procedures are in compliant with the City’s Equal Access to Service Ordinance and AI 145.

Attachment Page 114
Department Name: Housing and Community Development
Fiscal Year: FY2024-2025

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

HCD did not receive written or oral complains regarding our provision of bilingual services during the reporting period.

HCD brought hard copies of the language survey to community events within the city.

However, we only received a handful of responses. The result of the 2024 Language Access Survey for the Department is fair to the services that we provided for the reporting period. We would like to increase survey participation for the new reporting year to ensure that we continue to provide quality services, and make necessary changes as needed. Visibility of signs for language translation and receiving language translation services is the main issue that was brought up for the reporting year. We’ll create bigger and make them more visible to the public. We’ll also continue to use our telephone translation services as needed to be able to provide immediate language services to the public if a staff member is unavailable to assist.

E. Action Plan

1. Identify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

HCD will continue to expand its community outreach efforts by reviewing, adjusting and making improvements to our program materials and websites. We maintain a list of LES individuals served within the different divisions of our department, such as the Rent Adjustment Program and Community Development and Engagement. Our staff provide follow- ups in the necessary language as needed.

Attachment Page 115
ORGANIZATION ADDRESS_LINE_1 JOB_CLASS HIRE_DATE NEW HIRE EMP_NAME 89919 - Admin: Housing & Community Development250 Frank Ogawa Plaza Account Clerk II 16-MAY-20 Esther-Elliott, Gail R 89919 - Admin: Housing & Community Development250 Frank Ogawa Plaza Accountant II 05-DEC-05 Ip, King Y. 89919 - Admin: Housing & Community Development250 Frank Ogawa Plaza Accountant III 11-JAN-10 Tong, Dunnie Lee 89919 - Admin: Housing & Community Development250 Frank Ogawa Plaza Administrative Analyst II 09-DEC-23 Nguyen, Andre Bao 89919 - Admin: Housing & Community Development250 Frank Ogawa Plaza Administrative Analyst II 08-SEP-18 Lawrence-McGowan, Briana DeJon 89919 - Admin: Housing & Community Development250 Frank Ogawa Plaza Assistant to the Director 23-JUL-22 Norman, Christopher Orn 89919 - Admin: Housing & Community Development250 Frank Ogawa Plaza Budget & Grants Administrator 17-FEB-24 Shiga, Koki 89919 - Admin: Housing & Community Development250 Frank Ogawa Plaza Business Analyst III 10-AUG-19 Grewal, Harman Preet Singh 89919 - Admin: Housing & Community Development250 Frank Ogawa Plaza Data Analyst 23-NOV-24 YES Lara, Amy Elizabeth 89919 - Admin: Housing & Community Development250 Frank Ogawa Plaza Deputy Director, Housing 02-MAR-24 Ramirez, Hugo H 89919 - Admin: Housing & Community Development250 Frank Ogawa Plaza Deputy Director, Housing 03-FEB-24 Gaylord, Alicia Marie 89919 - Admin: Housing & Community Development250 Frank Ogawa Plaza Director of Housing & Community Dev 23-MAR-22 Weinstein, Emily R 89919 - Admin: Housing & Community Development250 Frank Ogawa Plaza Loan Servicing Administrator 14-JAN-14 Conde, Ahmed Sekou 89919 - Admin: Housing & Community Development250 Frank H. Ogawa Plaza Loan Servicing Specialist 16-APR-22 McCants, Michael C 89919 - Admin: Housing & Community Development250 Frank Ogawa Plaza Management Assistant 25-JUN-08 Dillard, Ellen Lim 89919 - Admin: Housing & Community Development250 Frank Ogawa Plaza Manager, Agency Administrative 30-MAR-15 Falkin, Lilian Zhu 89919 - Admin: Housing & Community Development250 Frank H. Ogawa Plaza Office Assistant II 17-APR-21 Lothlen, Mariah Aline Grace 89919 - Admin: Housing & Community Development250 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 26-NOV-22 Leshin, Maryann 89929 - Housing Development 250 Frank Ogawa Bldg Administrative Assistant I 11-JAN-20 De Bique, Leslie La Verne 89929 - Housing Development 250 Frank Ogawa Plaza Exempt Limited Duration Employee 12-OCT-24 YES Gebreslasse, Rahwa B 89929 - Housing Development 250 Frank Ogawa Plaza Exempt Limited Duration Employee 22-JUN-24 Gonzalez, Trisha Reyes 89929 - Housing Development 250 Frank Ogawa Plaza Home Management Specialist III 25-JUN-12 Duesberg, Nicola G 89929 - Housing Development 250 Frank Ogawa Plaza Housing Development Coordinator III 14-MAY-22 Tran, Joseph Quoc 89929 - Housing Development 250 Frank Ogawa Plaza Housing Development Coordinator III 11-JUL-20 Ortiz, Xochitl Athena 89929 - Housing Development 250 Frank H. Ogawa Plaza Housing Development Coordinator IV 11-JAN-20 Durades, Arlecia Leann 89929 - Housing Development 250 Frank Ogawa Bldg Housing Development Coordinator IV 07-MAY-18 Cleveland Jr., Everett Marcel 89929 - Housing Development 250 Frank Ogawa Plaza Manager, Housing Development 22-JUN-24 Garcia, Shalawn Lynette 89929 - Housing Development 250 Frank Ogawa Plaza Manager, Housing Development 25-MAY-24 Earley, Twima 89929 - Housing Development 250 Frank Ogawa Plaza Manager, Housing Development 18-JUN-01 Katz Mulvey, Christia Mary 89939 - Municipal Lending 250 Frank Ogawa Bldg Administrative Assistant II 11-JUN-22 Benjamin, Brandi R 89939 - Municipal Lending 250 Frank Ogawa Plaza Exempt Limited Duration Employee 11-SEP-93 Huggins, Marchelle M. 89939 - Municipal Lending 250 Frank Ogawa Plaza Housing Development Coordinator IV 02-MAR-24 Latigue, Candace Nicole 89939 - Municipal Lending 250 Frank Ogawa Plaza Manager, Housing Development 08-DEC-05 Horl, Meghan E.

Attachment Page 116
89939 - Municipal Lending 250 Frank Ogawa Plaza Mortgage Advisor 11-NOV-23 Reynolds, Qiana Herlene Doloras 89939 - Municipal Lending 250 Frank Ogawa Plaza Mortgage Advisor 09-FEB-09 Fitzhugh, John Leonard 89939 - Municipal Lending 250 Frank Ogawa Plaza Program Analyst III 13-NOV-21 Smith, Caleb Benjamin 89939 - Municipal Lending 250 Frank Ogawa Plaza Project Manager 31-OCT-11 Casey, Jean 89939 - Municipal Lending 250 Frank H. Ogawa Plaza Rehabilitation Advisor III 08-JAN-22 Zemlicka, Amie J. 89939 - Municipal Lending 250 Frank Ogawa Plaza Rehabilitation Advisor III 22-MAY-17 Ayanyan McCray, Hourig 89949 - CDBG Coordination 250 Frank Ogawa Plaza Administrative Assistant I 15-MAY-21 Perez Pacheco, Guadalupe Ivette 89949 - CDBG Coordination 250 Frank H. Ogawa Plaza Community Development Program Coord 08-JAN-07 Chester, Debra Louise 89949 - CDBG Coordination 250 Frank Ogawa Plaza Community Development Program Coord 27-NOV-06 Henderson, Mark Beck 89949 - CDBG Coordination 250 Frank Ogawa Plaza Home Management Specialist III 16-MAY-20 Todd, Corean Jannine 89949 - CDBG Coordination 250 Frank Ogawa Plaza Program Analyst II 13-APR-24 Talamantes, Maeve 89949 - CDBG Coordination 250 Frank Ogawa Plaza Program Analyst II 17-DEC-16 Brown, Aileen 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Administrative Analyst I 02-FEB-15 Lamb, Juliana 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Administrative Analyst I 20-DEC-99 Jay, Cynthia A 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Administrative Assistant I 09-DEC-23 Garrido, Jessica Alejandra 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Administrative Assistant I 25-NOV-23 Crooms, Maya Alana 89969 - Residential Rent Arbitration 250 Frank Ogawa Bldg Administrative Assistant I 06-AUG-01 Griffin, Deborah Anita 89969 - Residential Rent Arbitration 250 Frank Ogawa Bldg Administrative Assistant I 27-MAY-00 Brown-Morris, Teresa B 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Administrative Assistant II 06-AUG-22 Webb, Nyila J'Amani 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Hearing Officer 09-APR-18 Lambert, Elan Consuella 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Hearing Officer 14-FEB-17 Ahmad, Maimoona Sahi 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Hearing Officer 27-OCT-14 Ma, Li 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Hearing Officer 25-FEB-08 Moroz, Linda M. 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Manager, Rent Adjustment Program 08-JAN-22 Ramirez Cusguen, Victor Israel 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Program Analyst II 17-OCT-20 Huang, An Ye 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Program Analyst II 11-JUL-20 Paik, June Shik 89969 - Residential Rent Arbitration 250 Frank Ogawa Bldg Program Analyst II 30-DEC-17 Gutierrez, Christina Danielle 89969 - Residential Rent Arbitration 250 Frank Ogawa Bldg Program Analyst II 13-MAR-12 Costa, Robert F. 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Program Analyst III 07-MAR-05 San Miguel, Silvia Sofia 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Project Manager 11-DEC-21 Pretto, Allison Marie 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Project Manager 10-JUL-21 Nettles, Marvin Harold 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Rent Adjustment Program Assistant 17-OCT-20 Jackson, Brittni Le'Dona 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Rent Adjustment Program Manager, Asst 05-AUG-23 Leavitt, Jessica M 89969 - Residential Rent Arbitration 250 Frank Ogawa Plaza Senior Hearing Officer 14-DEC-19 Fa-Kaji, Marguerita T Attachment Page 117
PCP_POSITIONBILINGUAL
NO
YES Chinese
NO Chinese
YES
YES
YES
NO Japanese
NO
YES Spanish
YES Spanish
YES
YES
YES
YES
NO Tagalog
NO
NO
NO
NO
YES
YES
YES
YES
YES Spanish
YES
YES
YES
YES
YES
NO
YES
YES
YES
Attachment Page 118
YES
YES
NO
NO
YES
YES
YES Spanish
YES
YES
YES
NO
NO
YES Chinese
YES
YES
YES
YES
YES
YES
YES
YES
YES Chinese
YES
YES Spanish
YES Chinese
YES
YES Spanish
YES Spanish
YES Spanish
YES
YES
YES
YES
YES
Attachment Page 119
Department Name: Human Resources Management Department
Fiscal Year: FY2024-2025

EQUAL ACCESS ORDINANCE

ANNUAL COMPLIANCE PLAN

I. DEPARTMENT DIRECTOR SIGNATURE PAGE

Sign the following certification that the Department Director has reviewed this Annual Compliance Plan for final approval:

I, Mary Hao, hereby certify, that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopting the goals specified in this Annual Compliance Plan. This Annual Compliance Plan for the Human Resources Management Department has been submitted for FY2024-25.

______________________________ .

Director Signature

______________ _Mary Hao, Director .

Type Name

Attachment Page 121
Department Name: Human Resources Management
Fiscal Year: 2024-2025

II. QUANTITATIVE ASSESSMENT REPORT
Department Name: HUMAN RESOURCES MANAGEMENT

Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Mary Hao May Tam Lara Williams
Title Director of Human Resources Program Analyst III Administrative Services Manager I Address 150 Frank H Ogawa Plaza 150 Frank H Ogawa Plaza 150 Frank H Ogawa Plaza Phone# 510-238-3112 510-238-3112 510-238-3112
Email [email protected] [email protected] [email protected]

Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 39 New Hires 1
Public Contact Positions (PCP) 4 100% New PCP Hires 1 PCP With Spanish Language Skill 2 50% New PCP Hires with SP Skill 0 PCP With Chinese Language Skill 1 25% New PCP Hires with CH Skill 0

Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year?  No  Yes – Please describe below

Table 3A. Department Organization Structure
Personnel Administration
Employment & Classification
Training, Organizational Development & Equal Access
Employee Labor Relations
Employee Benefits
Risk Management

Table 3B. Department Organization Structure Update
Any changes occurred in the organization structure this fiscal year?  No  Yes – Please describe below Starting the fourth quarter of the fiscal year, the recruitment team structure was streamlined from reporting to two HR Managers to one HR Manager.

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department?  No  Yes – Please describe below.

Super PCP Unit Language Goal Language Actual
Equal Access Office SP= 1 CH = 1 SP= 1 CH =1 Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

Equal Access Ordinance Yes Yes
Equal Access Complaint Form Yes Yes
Equal Access Language Survey Yes Yes
Language Survey Flyer Yes Yes
Desktop Language Display (I Speak Card) Yes Yes
I Speak Card (Website) Yes Yes
Language Assistance Poster Yes Yes
Language Access Plan Yes Yes

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking

Attachment Page 122
Department Name: Human Resources Management
Fiscal Year: 2024-2025

Table 8. OPD & OFD Report on Language Interpretation Line – Not applicable to HRM TH

Vendor Name:

Top 5 languages requested:

FY Total Usage Minutes
FY Total Expenditure
Table 8 applies to City Departments that use its own language interpretation line. At the present time, this only applies to OPD and OFD.

Table 4A Vital Documents List (Continue)
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

Interpretation Equipment Usage Guideline Yes Yes
Interpretation Equipment Poster Yes Yes
Interpretation Equipment Signage and Forms Yes Yes
Language Access Coordinator List Yes Yes
Accessibility Info Template Yes Yes
Translation Glossary Yes Yes
Foreign Language Test Yes Yes
Zoom Simultaneous Interpretation Introduction Yes Yes
Release & Waiver of Liability & Indemnity Agreement Yes Yes Civil Rights Title VI Complaint & Compliance Review Procedure Yes Yes Downtown Civic Center Building Closure Notice Templates Yes Yes Total: 19 19
Table 4B. Vital Documents Status Summary
Are all the department’s vital documents translated into Spanish and Chinese?  Yes  No – Please describe below

Action Plan & Timeline:

Table 5 Multilingual Telephone Recordings
Location Description Telephone Number Status
Human Resources – Front Desk 150 FOP 2nd Floor 510-238-3112 EN/SP/CH Equal Access Office 510-238-2368 EN/CH
Equal Access Office 510-238-6448 EN/SP
Table 6 Analysis by Community Based Service Locations PCP SP SPEAKING CH SPEAKING Facility Name Address Zip Code Phone # # FTE # % # %
Not applicable to HRM
Table 7. Public Notices & Resources
Language access notice displayed at reception area Yes
I-Speak Card/ Language List displayed at reception area Yes Provide staff with language access resources (Interpretation#, FAQ, training…etc) Yes If you answered “no” to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B(1).

Attachment Page 123
Department Name: Human Resources Management
Fiscal Year: FY2024-25

III. QUALITATIVE ASSESSMENT REPORT

A. Bilingual Public Contact Positions Assessment

Department Name: Human Resources Management

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL STAFF GOAL MET? GOAL STAFF GOAL MET?
39 4 (100%) 10% 2 (50%) Yes 4% 1 (25%) Yes
Goal = PCP X %

This report covers fiscal year 2024-2025 and data is reported as of June 2025.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

The Human Resources Management (HRM) department is fully committed to providing language access to its program and services. Among its 39 FTE employees as of June 1, 2025, there are 4 public contact positions (PCP), of which 2 are fluent in Spanish and 1 is fluent in Chinese. Our bilingual PCP employees have received the City of Oakland’s bilingual certifications for language proficiency.

In addition, among non-PCP positions, the department also employs staff who can speak Spanish. Chinese, Vietnamese, and Tagalog. HRM also houses the Equal Access Office, which is responsible for administering language access policies, investigating complaints, and monitoring compliance activities among the City of Oakland’s language access program and services. Furthermore, HRM brings in contracted language professionals (vendors) that service the need for the City of Oakland. Contracted vendors can cover over one hundred different languages and dialects.

Language access is a standard training topic included in all new employee orientation and supervisor training module. HRM’s Citywide Training unit provides monthly notices to all City employees of the wide array of available training. The list below showcases classes on inclusion, equity and community engagement.

Citywide Trainings Related to Inclusion, Equity and Equal Access FY 2024-25 A Guide for Healthy Communications
A Million Miles Away - Movie Screening
ADA in a Nutshell: The TAKEAWAY for Managers
Administrative Instruction #580 City Race and Equity
Administrative Instruction #71 Equal Employment Opportunity/Anti-Discrimination/Non-Harassment Policy and Complaint Procedure
Advancing Racial Equity – 4 Modules
Bilingual Certification - Administrative Instruction 558 (AI - 558) Cafe Con Communidad
Delano Manongs: Forgotten Heroes of the Farmworkers Movement Documentary: Betrayed, Surviving An American Concentration Camp Documentary Screening - Beyond Stonewall: Exploring LGBTQ+ History Through the Smithsonian Archives Equity 101
Equity Pay Study Presentation
Equity Hour- Race and Equity Theory of Change and You
Gender Inclusion Policy AI #73 and Inclusive Language Training Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking

Attachment Page 124
Department Name: Human Resources Management
Fiscal Year: FY2024-25

H
R
’
s

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

HRM is fully committed to assisting City departments in advertising job openings, outreach and hiring of bilingual candidates, and language selective certification when needed. Bilingual job applicant statistics has improved over the last two years.

City of Oakland Jobs Applicant Data FY 24-25 FY 23-24
Applicants stated bilingual proficiency in Spanish 23% 19% Applicants stated bilingual proficiency in Chinese 5% 2% Applicants stated no bilingual proficiency in Spanish or Chinese 72% 79% Total Responses 100% 100%

HR continues to support bilingual employees by administrating bilingual tests and verifying language proficiency skills. Level 1 bilingual test examines verbal conversation skill. Level 2 bilingual test examines reading, writing and comprehension skills. Test data is summarized in the table below:

City of Oakland Bilingual Testing Data FY 2024-2025
Level 1 (Verbal Test) 58
Level 2 (Written Test) 20
Total Tests Taken 78

3. Highlight positive changes, successes, and best practices.

The Maintenance Worker examination, which had almost 600 applicants, was developed and administered with limited English-speaking candidates in mind; there was no written component, and the performance exam included detailed demonstrations of each station before the candidates tested.

HRM Equity Lab: Immigration and Race
HRM Equity Lab: LGBTQ+ Community, Equity, and Inclusion Implicit Bias and Social Power
Implementing Equity
Inclusive Engagement, Accountability and Local Government Inclusive Community Engagement Foundations Training
Juneteenth Week Freedom Cafe and Flag Raising Ceremony
LCW - The Future is Now – Embracing Generational Diversity & Succession Planning” LGBTQ+ Inclusion, Pride and Allyship
Lunch & Learn - Why Racial Equity is the Best Model
On Demand Recording: Equity in Agenda Reports Training
Racial Equity Impact Analysis Training (REIA)
Reducing Bias and Cultivating Inclusion in the Workplace Results Based Accountability Workshop/ Racial Equity Impact Analysis Worksheet Title VI Civil Rights Act Training - City of Oakland
Understanding Power Dynamics and Bias
Working with People with Access and Functional Needs (PAFN) Special events & presentations: Indigenous People's Day Lunch & Learn Special events & presentations: Cezar Chavez Week Education Events Special events & presentations: Juneteenth Week Education Events Attachment Page 125
Department Name: Human Resources Management
Fiscal Year: FY2024-25

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

• HRM’s front desk was staffed with bilingual English/Spanish speaking staff to assist callers and visitors for much of the reporting period. This staff is also trained to use the over-the- phone interpretation line which offers 24/7 around the clock interpretation service of over 100 languages.
• HRM launched an RFP (Request for Proposal) this year and awarded contracts to four language partners (Accent on Languages, Avantpage, International Contact and Interpreters Unlimited) to service City of Oakland with Translation and Interpretations Services.

• HRM also created new over the phone interpretation service instruction sheets and wallet cards and sent digital copies to department liaisons and made five hundred printed copies available at various city locations. Interpretation service is available around the clock, twenty-four hours a day, and seven days a week. This phone line service allows quick access to interpreters at any City service locations.

B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services.

Please list the locations in which notices are posted.

a) 150 Frank Ogawa Plaza, 2nd Floor, Suite #2352: HR Reception Area b) 150 Frank Ogawa Plaza, 2nd Floor, Downtown Conference Room/Equal Access Office

3. Describe other materials the Department has provided in multiple languages?

The Equal Access Office serves as a central hub to coordinate language services to meet Citywide needs. A full list of translations and interpretation requests that were coordinated through the Equal Access Office is attached to the agenda report. These numbers do not cover all the language access effort put forth by the City of Oakland. There are numerous translation and interpretation provided daily by our qualified bilingual employees, interns, volunteers, community partners as they deliver city services to the community. The table below captures translation and interpretation services coordinated through the HRM Equal Access Office.

Professional Translation & Interpretation Data FY 2024-2025 Written Translation (translations produced) 412
Verbal Interpretation (interpretation hours provided) 308

C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines.

Attachment Page 126
Department Name: Human Resources Management
Fiscal Year: FY2024-25

Both HRM’s main recruitment line and the Equal Access office lines have outgoing messages available in English, Spanish and Chinese.

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

Posters are displayed prominently at our public counter, letting all visitors know that language service is available at no cost. The City’s website is equipped with the Google translation function to instantly translate content into multiple languages. It is important to note that during much of the reporting period, there were budgetary constraints and a hiring freeze, resulting in a reduction to recruitment efforts citywide due to fewer employment opportunities.

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

HRM received no language access complaints related to employment services.

The Citywide Language Access Survey was made available for the public at our front counter in September 2024. One survey was collected with respondent indicating a visit to the HRM office, with a comment in Spanish “Es dificil saber donde estan la diferentes oficinas y horarios si no tienen uno internet.” (It is difficult to know where the different offices and schedules are if they don't have internet.)

During the reporting period there was a reduction in staff, which required the front desk hours to be changed. Our office has conducted a review of our website content and confirmed that office operation hours are accurately posted online. This public comment will serve as a reminder in developing future signage, notices, and digital materials to ensure service location and hours are visible to the public. HRM will also identify ways to increase survey participation for the next survey effort.

E. Action Plan

1. Identify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

A new Human Resources Analyst who has previous Talent Acquisition experience is in the on- boarding process. This Analyst will be tasked with formulating an outreach plan to provide increased engagement with the Chinese and Spanish speaking community.

Attachment Page 127
Human Resources Management (HRM) FY 2024-2025. Data valid as of 6/1/2025 ORGANIZATION LOCATION JOB_CLASS HIRE_DATE NEW HIRE EMP_NAME PCP BILINGUAL 05111 - Personnel Admin/Human Resource Info Services Unit150 Frank Ogawa PlazaAdministrative Analyst II 09-DEC-13 Turner, Erika Staci NO 05111 - Personnel Admin/Human Resource Info Services Unit150 Frank Ogawa PlazaAdministrative Services Manager I 25-JAN-20 Williams, Lara Christina NO 05111 - Personnel Admin/Human Resource Info Services Unit150 Frank Ogawa PlazaDirector of Human Resources Mgmt 17-FEB-24 Hao, Mary M NO 05111 - Personnel Admin/Human Resource Info Services Unit150 Frank Ogawa PlazaExecutive Assistant to the Director 05-AUG-23 Garcia, Samadhi Irais YES Spanish 05111 - Personnel Admin/Human Resource Info Services Unit150 Frank Ogawa PlazaHuman Resources Manager 03-OCT-22 Lytle, Amber Nicole NO 05211 - Employment and Classification Unit150 Frank Ogawa PlazaHuman Resource Analyst (CONF) 22-FEB-20 Butler, Alanna Chanell NO 05211 - Employment and Classification Unit150 Frank Ogawa PlazaHuman Resource Analyst (CONF) 21-JAN-23 Davis, Melissa Kay NO 05211 - Employment and Classification Unit150 Frank Ogawa PlazaHuman Resource Analyst (CONF) 23-APR-18 Wong, Briana Marie NO 05211 - Employment and Classification Unit150 Frank Ogawa PlazaHuman Resource Analyst, Assistant 14-DEC-19 Carnagey, Alyssa E. NO Chinese 05211 - Employment and Classification Unit150 Frank Ogawa PlazaHuman Resource Analyst, Principal 07-JAN-23 Francis, Aletta Marie NO 05211 - Employment and Classification Unit150 Frank Ogawa PlazaHuman Resource Analyst, Principal 31-JAN-00 Pritchett, Jaime Lynn NO 05211 - Employment and Classification Unit150 Frank Ogawa PlazaHuman Resource Analyst, Principal 21-JAN-23 Zadlo, Erin M NO 05211 - Employment and Classification Unit150 Frank Ogawa PlazaHuman Resource Analyst, Senior 31-MAR-14 Blake, Lori Jean NO Spanish 05211 - Employment and Classification Unit150 Frank Ogawa PlazaHuman Resource Analyst, Senior 13-JUL-19 Gonzales, Mary Ann GabrielNO Spanish 05211 - Employment and Classification Unit150 Frank Ogawa PlazaHuman Resource Analyst, Senior 11-NOV-23 Hampton, Alisha Lanet NO 05211 - Employment and Classification Unit150 Frank Ogawa PlazaHuman Resource Analyst, Senior 11-APR-05 Ng, Cynthia Elaine NO Chinese 05211 - Employment and Classification Unit150 Frank Ogawa PlazaHuman Resource Analyst, Senior 21-JAN-23 Reyes, Ellaine L. NO 05211 - Employment and Classification Unit150 Frank Ogawa PlazaHuman Resource Analyst, Senior 19-FEB-22 Stanley, Terry NO 05211 - Employment and Classification Unit150 Frank Ogawa PlazaHuman Resource Clerk 14-SEP-24 YES Hawkins, Lindsay YES 05211 - Employment and Classification Unit150 Frank Ogawa PlazaHuman Resource Technician 10-JUL-21 De Guzman, Marijess NO Tagalog 05211 - Employment and Classification Unit150 Frank Ogawa PlazaHuman Resources Manager 22-FEB-22 Love, Mark NO 05211 - Employment and Classification Unit150 Frank Ogawa PlazaTemp Contract Svcs Employee, PT 13-DEC-21 Look, Daryl B NO 05221 - Equal Access 150 Frank Ogawa PlazaProgram Analyst I 02-MAR-24 Swiadon, Pablo Michael YES Spanish 05221 - Equal Access 150 Frank Ogawa PlazaProgram Analyst III 08-SEP-08 Tam, May Chee-Hang YES Chinese 05311 - Employee Labor Relations150 Frank Ogawa PlazaAdministrative Assistant II (CONF) 06-FEB-21 Richards, Briahna Blaire NO 05311 - Employee Labor Relations150 Frank Ogawa PlazaEmployee Relations Analyst, Principal 17-JAN-17 Jackson, Jenee NO 05311 - Employee Labor Relations150 Frank Ogawa PlazaEmployee Relations Analyst, Principal 16-OCT-21 Knapp, Nora Grace NO 05311 - Employee Labor Relations150 Frank Ogawa PlazaEmployee Relations Analyst, Principal 10-OCT-01 Ramie-Adams, Crystal NO 05511 - Human Resource Development Unit150 Frank Ogawa PlazaHuman Resource Technician 12-SEP-05 Dalke, Judith Ann NO 05511 - Human Resource Development Unit150 Frank Ogawa PlazaHuman Resources Manager 04-MAY-15 Pomicpic, Andrea Dawn NO Spanish 05611 - Employee Benefits Services150 Frank Ogawa PlazaBenefits Analyst 05-NOV-07 Carter, Denise S NO 05611 - Employee Benefits Services150 Frank Ogawa PlazaBenefits Representative 07-SEP-19 Cooper, Adrienne MichelleNO 05611 - Employee Benefits Services150 Frank Ogawa PlazaBenefits Supervisor 07-DEC-15 Honda, Tami L. NO 05621 - Risk Management150 Frank Ogawa PlazaAdministrative Analyst II 22-DEC-14 Bailey, Michael Frederick NO 05621 - Risk Management150 Frank Ogawa PlazaBenefits Representative 22-JUL-13 Lavatai, Lisa NO 05621 - Risk Management150 Frank Ogawa PlazaBenefits Technician 05-MAR-22 Delgado, Jeanette NO 05621 - Risk Management150 Frank Ogawa PlazaDisability Benefits Coordinator 27-MAY-14 Williams, Donella M NO 05621 - Risk Management150 Frank Ogawa PlazaHuman Resources Manager 12-JAN-99 Elliott, Gregory NO 05621 - Risk Management150 Frank Ogawa PlazaSafety & Loss Control Specialist 05-JUL-16 Chan, Lana NO Chinese & Vietnamese Total 39 Count 1 Count 4 PCP
Attachment Page 128
Department Name:

Fiscal Year: FY2024-25

EQUAL ACCESS ORDINANCE

ANNUAL COMPLIANCE PLAN

I. DEPARTMENT DIRECTOR SIGNATURE PAGE

Sign the following certification that the Department Director has reviewed this Annual Compliance Plan for final approval:

I, SOFIA NAVARRO, hereby certify, that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopt the goals specified in this Annual Compliance Plan. This Annual Compliance Plan for HUMAN SERVICES DEPT. was submitted on September 8, 2025.

______________________________ .

Director Signature

_Sofia Navarro___________________ .

Type Name

Department Name: Human Services Dept.

Fiscal Year: FY2024-25

II. QUANTITATIVE ASSESSMENT REPORT

Department Name:

Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Sofia Navarro Melissa Francisco Melissa Francisco Title Interim HSD Director Executive Assistant to the Director Executive Assistant to the
Director
Address
150 Frank H. Ogawa Plaza, Ste. 4340
Oakland, CA 94612
150 Frank H. Ogawa Plaza, Ste. 4340
Oakland, CA 94612
150 Frank H. Ogawa Plaza, Ste.
4340
Oakland, CA 94612
Phone# 510.238- 510.238.2331 510.238.2331
Email [email protected] [email protected] [email protected]

Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 234.92 New Hires 24
Public Contact Positions (PCP) 113.5 100% New PCP Hires 11 100% PCP With Spanish Language Skill 11 10% New PCP Hires with SP Skill 0 0% PCP With Chinese Language Skill 4 4% New PCP Hires with CH Skill 0 0%

Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year?  No  Yes – Please describe below Job Title Outcome
Case Manager I-SC Mandarin & Cantonese Hired-SP Hired-CH In Progress/Other* Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*

*Please provide an explanation for all ‘other’ outcomes:

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) Administration 4.96 FTE Aging and Adult Services 50.68FTE Fiscal & Budget 3.0 FTE Early Childhood & Family Services 148.38 FTE Community Homelessness Services 16.0 FTE
Community Action Partnership 3.0 FTE
Children & Youth Services 9.0 FTE

Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year?  No  Yes – Please describe below

Description:

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department?  No  Yes – Please describe below.

Super PCP Unit Language Goal FTE Actual FTE
Multipurpose Senior Service Program (MSSP) SP = 1 CH = 1 SP = 3 CH = 1 Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking

Department Name: Human Services Dept.

Fiscal Year: FY2024-25

Table 4A Vital Documents List
Document Name Spanish Chinese Other? Specify
HSD Brochure X X
Community Housing Program Brochure X X
Community Day of Thanks Flyer X X
Community Action Partnership Brochure X X
Community Action Partnership Community Needs Assessment X X Oakland Fund for Children & Youth Brochure X X
Multipurpose Senior Services Program Brochure X X
Senior Centers Flyer X x
Oakland Paratransit Program Brochure x x
Seniors Spectrum Services Flyer x x Vietnamese
Senior Companion Brochure x x
Cooling Weather Tips Seniors x x
Head Start Program Brochure x x
Head Start Application Status Letter x x
Head Start Acceptance Letter x x
Head Start Parent Survey (DRDP Parent Survey) x x
Head Start Enrollment Form x x
Head Start/Early Head Start Family Assessment X x
Head Start Parent Policy Council Meeting Agenda x x Vietnamese Head Start Policy Council Induction Language for New Members x x Vietnamese Head Start Policy Council Bylaws x x Vietnamese
Head Start Policy Council Seven Steps in Making a Motion x x Vietnamese Head Start Parents Handbook X X Vietnamese, Arabic
Head Start Parent Survey x x
Head Start Menu Items x X
Head Start Family Outcomes Worksheet x x

Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese?  Yes  No – Please describe below

Action Plan & Timeline:

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
Human Services Front Desk Reception 510-238-3121 Completed Head Start Front Desk Reception 510-238-3165 Completed
Oakland Paratransit for the Elderly and Disabled (OPED) 510-238-3036 Completed Senior Center - Downtown 510-238-3284 Completed
Senior Center – East Oakland 510-615-5731 Completed
Senior Center – West Oakland 510-238-7016 Completed
Senior Center – North Oakland 510-597-5085 Completed
Department Name: Human Services Dept.

Fiscal Year: FY2024-25

Table 6. Analysis by Community Based
Service Locations PCP SP CH
Facility Name Address
Zip
Code Phone # #FTE #FTE % #FTE %
Downtown Oakland Senior
Center
200 Grand Avenue,
Oakland 94612 238-3284 1 0 0 0 0
East Oakland Senior Center
9255 Edes Avenue,
Oakland 94621 615-5731 0 0 0 0 0
North Oakland Senior Center
5714 Martin Luther King
Jr. Way, Oakland 94618 597-5085 1 0 0 0 0
West Oakland Senior Center
1724 Adeline Street,
Oakland 94607 597-5085 0 0 0 0 0
Head Start Program at 85th
Ave.
8501 International Blvd,
Oakland 94621 544-3821 8 1 13% 0 0
Head Start Program at Lion
Creek Crossing
6818 Lion Way, Ste 110,
Oakland 94621 615-5585 5.5 2 36% 0 0
Head Start Program at San
Antonio CDC
2228 E. 15th Street,
Oakland 94606 535-5639 4 2 50% 0 0
Head Start Program at West
Grand
1068 West Grand Avenue,
Oakland 94607 238-2268 8.5 2 24% 0 0
Head Start Program at San
Antonio Park
1701 E. 19TH Street,
Oakland 94606 535-5609 6 0 0 0 0
Head Start Program at
Sungate
2563 International Blvd,
Oakland 94601 535-5649 4.5 1 22% 0 0
Head Start Program at
Broadway 2619 Broadway, Oakland 94612 238-7091 8.5 2 24% 0 0 Head Start Program at
Tassafaronga
975 85th Avenue,
Oakland 94621 639-0579 2.5 1 40% 0 0
Head Start Program at
Franklin
1010 E. 15th Street,
Oakland 94606 238-1306 3.5 0 0 0 0
Head Start Program at
Arroyo
7701 Krause Avenue,
Oakland 94605 615-5757 2.5 2 80% 0 0
Head Start Program at
Manzanita
2701 22nd Avenue,
Oakland 94603 535-5627 4.5 1 22% 1 22%
Head Start Program at
Brookfield 401 Jones Ave, Oakland 94603 238-1306 4.5 2 44% 0 0 Home-Base
150 Frank Ogawa Plaza,
Oakland, 5th Fl. 94612 238-3165 7 1 14% 3 43%

Table 8. OPD & OFD Report on Language Interpretation Line TH

Vendor Name: n/a
Top 5 languages requested: n/a
FY Total Usage Minutes n/a
FY Total Expenditure n/a
Table 8 applies to City Departments that use its own language interpretation line. At the present time, this only applies to OPD and OFD.

Department Name: Human Services Dept. (HSD)
Fiscal Year: FY2024-25

III. QUALITATIVE ASSESSMENT REPORT

A. Bilingual Public Contact Positions Assessment

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 234.92 113.5 11 11 Yes 4 4 Yes
Goal = 10% Spanish speaking PCP, 4% Chinese speaking PCP

This report covers fiscal year 2024-2025 and data is reported as of June 2025.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

The Human Services Department (HSD) is committed to implementing the City’s Equal Access to City Services Ordinance through the guidance of AI 145. All HSD divisions are pro-active with ensuring that communications (e.g., brochures, flyers, and newsletters) to the public are available in the required threshold languages - Spanish and Chinese, in addition to other languages such as Vietnamese. Additionally, HSD Staff do their best to actively recruit volunteers who are bi-lingual to increase inclusivity for the diverse community that the department serves.

Upon closer review, the current data may not fully reflect Spanish- and Chinese-speaking HSD staff, as not all language skills were captured on the Position Control and Oracle reports.

Limited time, staffing, and hiring freezes have also affected new hires, which were significantly lower than in previous years. Plans are in place to improve data accuracy and better represent bilingual staff.

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

The Human Services Department collaborates with Human Resources and Equal Access in the recruitment for Public Contact Positions (PCP), particularly at satellite locations aimed at serving populations with speaking limited (or no) English. Staff positions that may require bi- lingual proficiency are detailed in job postings and discussed during the recruitment and interviewing process. HSD staff attend Job Fairs and other outreach events that provides opportunities to inform potential applicants of our need for bilingual language skills, to help serve the diverse population of Oakland. We continue seeking new recruitment and outreach opportunities to hire Spanish and Chinese speaking applicants.

3. Highlight positive changes, successes, and best practices.

One of the best practices that HSD programs does well with is coordinating language interpretation services for the community, that extends beyond Spanish and Chinese interpretation such as Farsi, Chamorro, and Urdu, in particular for Head Start families & Aging Adult Services members who participate/attend public meetings.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

In the past, HSD has conducted brief program-wide surveys that includes a couple of questions about language that help gauge increased or improved needs for accommodations and inclusivity.

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking

Department Name: Human Services Dept. (HSD)
Fiscal Year: FY2024-25

B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services. Please list the locations in which notices are posted.
• HSD Reception – 150 Frank Ogawa Plaza, Ste.
• Head Start Reception Area – 5th Floor
• Downtown Oakland Senior Center
• East Oakland Senior Center
• North Oakland Senior Center
• West Oakland Senior Center
• Head Start Program at 85th Ave.
• Head Start Program at Lion Creek Crossing
• Head Start Program at San Antonio CDC
• Head Start Program at West Grand
• Head Start Program at San Antono Park
• Head Start Program at Sungate
• Head Start Program at Broadway
• Head Start Program at Tassafaronga
• Head Start Program at Franklin
• Head Start Program at Arroyo
• Head Start Program at Manzanita
• Head Start Program at Brookfield
Total = 18

2. Describe the percentage of vital documents translated into threshold language(s). What is the corrective action plan and timeline in getting the rest of the documents translated? 100%

3. Describe other materials the Department has provided in multiple languages? None

C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines.

HSD’s Front Desk Reception receives and directs calls and messages requiring multilingual assistance to HSD program bi-lingual staff who are available to respond to inquiries.

Additionally, Head Start Front Desk, Multi-Service Senior Program Office, and Senior Centers manage their own direct messages and coordinates bi-lingual response when needed.

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

To increase engagement and participation, flyers, brochures, notices for public meetings, including Boards and Commissions, are distributed at program sites, in Spanish and Chinese (and some in Vietnamese.) We also do our best to have bi-lingual staff available for informational events that occur in person, e.g., staff recruitment, Head Start Program enrollment, etc.

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

Department Name: Human Services Dept. (HSD)
Fiscal Year: FY2024-25

Language access complaints have not been received by the Human Services Department during this year.

HSD staff distributed the City of Oakland Language Access Survey during the two-week period between September 16 -30, 2024, throughout program sites within Oakland, including Head Start Centers and Seniors Centers. Survey responses were collected in paper form and digitally. The Annual Language Access Survey Report will be used to guide improvements and identify service gaps with populations served.

E. Action Plan

1. Identify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives. • HSD administration staff will review and update the Vital Documents list bi-annually • Review Annual Language Access Survey Report, to guide improvements and identify service gaps with populations served
• Review digital communications to the public and create plan to identify website links, program applications, etc., that need to follow the City’s Equal Access Ordinance • Develop new recruitment and outreach opportunities to hire Spanish and Chinese speaking applicants.
• Review and update PCP Report for improved accuracy
• Schedule refresher training for staff with Equal Access Office staff • Remind HSD staff about the Over-the-phone Interpreting- available 24 hours Human Services Department. List of bilingual employee (BPCP) ORGANIZATION ADDRESS_LINE_1 ADDRESS_LINE_2JOB_CLASS HIRE_DATE PCP_POSITIONBILINGUAL 75231 - Multipurpose Senior Service Program Unit150 Frank Ogawa Plaza 4th Floor Case Manager I 08-JUN-24 YES 75231 - Multipurpose Senior Service Program Unit150 Frank Ogawa Plaza 4th Floor Case Manager I 22-JUL-23 YES 75231 - Multipurpose Senior Service Program Unit150 Frank Ogawa Plaza 4th Floor Case Manager I 12-NOV-22 YES 75231 - Multipurpose Senior Service Program Unit150 Frank Ogawa Plaza 4th Floor Case Manager I 02-JUN-14 YES 75231 - Multipurpose Senior Service Program Unit150 Frank Ogawa Plaza 4th Floor Case Manager I 28-MAY-13 YES 75231 - Multipurpose Senior Service Program Unit150 Frank Ogawa Plaza 4th Floor Case Manager II 12-DEC-20 YES 75231 - Multipurpose Senior Service Program Unit150 Frank Ogawa Plaza 4th Floor Case Manager II 11-APR-16 YES 75231 - Multipurpose Senior Service Program Unit150 Frank Ogawa Plaza 4th Floor Case Manager, Supervising 12-NOV-09 YES 75231 - Multipurpose Senior Service Program Unit150 Frank Ogawa Plaza 4th Floor Case Manager, Supervising 06-MAR-07 YES Spanish 75231 - Multipurpose Senior Service Program Unit150 Frank Ogawa Plaza 4th Floor Nurse Case Manager 03-NOV-14 YES 75231 - Multipurpose Senior Service Program Unit150 Frank Ogawa Plaza 4th Floor Senior Services Program Analyst 09-APR-01 YES 75231 - Multipurpose Senior Service Program Unit150 Frank Ogawa Plaza 4th Floor Senior Services Supervisor 02-DEC-09 YES 75241 - Senior Companion Program Unit 150 Frank Ogawa Plaza 4th Floor Senior Services Supervisor 19-NOV-16 YES 75251 - Outreach Program Unit 150 Frank Ogawa Plaza 4th Floor Office Assistant I, PT 09-JUL-22 YES 75251 - Outreach Program Unit 150 Frank Ogawa Plaza 4th Floor Office Assistant I, PT 02-NOV-19 YES 75251 - Outreach Program Unit 150 Frank Ogawa Plaza 4th Floor Office Assistant I, PT 27-AUG-07 YES 75631 - Senior Center Unit 150 Frank Ogawa Plaza 4th Floor Recreation Specialist I, PT 02-SEP-23 YES 75631 - Senior Center Unit 150 Frank Ogawa Plaza 4th Floor Senior Center Director 18-SEP-21 YES 75631 - Senior Center Unit 150 Frank Ogawa Plaza 4th Floor Senior Center Director 13-MAY-00 YES 75631 - Senior Center Unit 150 Frank Ogawa Plaza 4th Floor Senior Services Program Analyst 14-MAR-11 YES 75651 - Senior Aide Program Unit 150 Frank Ogawa Plaza 4th Floor Outreach Developer 17-APR-21 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Childhood Center Director 18-JAN-25 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Childhood Center Director 18-JAN-25 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Childhood Center Director 07-DEC-24 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Childhood Center Director 03-AUG-19 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Childhood Center Director 27-OCT-08 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Childhood Center Director 26-MAR-07 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Childhood Center Director 18-JAN-05 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Childhood Center Director 01-MAR-04 YES Spanish 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Childhood Center Director 11-OCT-99 YES Spanish 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Childhood Center Director 15-MAR-99 YES Vietnamese 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Childhood Center Director 06-MAR-98 YES Spanish 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Childhood Center Director 01-DEC-90 YES Human Services Department. List of bilingual employee (BPCP) 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Childhood Education Manager 25-MAY-24 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Head Start Instructor 04-JAN-25 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Head Start Instructor 09-NOV-24 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Head Start Instructor 25-NOV-23 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Head Start Instructor 13-MAY-23 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Head Start Instructor 14-MAY-22 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Head Start Instructor 05-JAN-19 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Head Start Instructor 15-DEC-18 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Head Start Instructor 01-DEC-18 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Head Start Instructor 08-OCT-18 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Head Start Instructor 08-OCT-18 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Head Start Instructor 24-SEP-18 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Head Start Instructor 04-DEC-17 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Head Start Instructor 21-DEC-15 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Head Start Instructor 27-OCT-14 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Head Start Instructor 27-JAN-14 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Head Start Instructor 25-MAR-13 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Head Start Instructor 29-AUG-12 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Head Start Instructor 24-OCT-11 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Head Start Instructor 25-JUL-11 YES Chinese 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Head Start Instructor 24-JAN-11 YES Chinese 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Head Start Instructor 13-DEC-10 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Head Start Instructor 26-JUL-10 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Head Start Instructor 03-MAY-10 YES Spanish 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Head Start Instructor 03-MAY-10 YES Spanish 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Head Start Instructor 13-MAY-09 YES Chinese-Cantonese 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Head Start Instructor 26-JAN-09 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Early Head Start Instructor 04-SEP-03 YES Spanish 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Family Advocate 17-OCT-06 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Family Advocate 06-JUN-92 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Family Services Specialist 30-MAR-24 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Family Services Specialist 15-APR-23 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Family Services Specialist 15-APR-23 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Family Services Specialist 26-NOV-22 YES Human Services Department. List of bilingual employee (BPCP) 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Family Services Specialist 30-APR-22 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Family Services Specialist 16-APR-22 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Family Services Specialist 31-JUL-17 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Head Start Instructor 10-SEP-18 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Head Start Instructor 05-SEP-13 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Head Start Instructor 17-DEC-07 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Head Start Instructor 13-SEP-03 YES Spanish 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Head Start Instructor 02-DEC-02 YES Spanish 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Head Start Instructor 18-SEP-00 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Head Start Instructor 14-JAN-99 YES Spanish 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Head Start/EHS Assistant Instructor 26-OCT-24 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Head Start/EHS Assistant Instructor 03-FEB-24 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Head Start/EHS Assistant Instructor 03-FEB-24 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Head Start/EHS Assistant Instructor 16-SEP-23 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Head Start/EHS Associate Instructor 12-APR-25 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Head Start/EHS Associate Instructor 03-FEB-24 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Head Start/EHS Associate Instructor 03-FEB-24 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Head Start/EHS Associate Instructor 23-DEC-23 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Head Start/EHS Associate Instructor 14-OCT-23 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Head Start/EHS Associate Instructor 14-OCT-23 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Head Start/EHS Associate Instructor 30-SEP-23 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Head Start/EHS Associate Instructor 21-JAN-23 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Head Start/EHS Associate Instructor 16-APR-22 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Head Start/EHS Associate Instructor 19-MAR-22 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Head Start/EHS Associate Instructor 07-AUG-21 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Head Start/EHS Associate Instructor 31-OCT-20 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Head Start/EHS Associate Instructor 26-NOV-12 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Head Start/EHS Associate Instructor, PT 11-MAY-24 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Head Start/EHS Associate Instructor, PT 10-DEC-22 YES 78231 - HS Classroom & Seasonal 150 Frank Ogawa Plaza 5th Floor Home Base Specialist 15-AUG-92 YES 78232 - Head Start - Central Office Program 150 Frank Ogawa Plaza 5th Floor Head Start ERSEA & Data Program Coord 08-MAY-17 YES 78232 - Head Start - Central Office Program 150 Frank Ogawa Plaza 5th Floor Head Start ERSEA & Data Program Coord 01-MAR-05 YES Spanish 78232 - Head Start - Central Office Program 150 Frank Ogawa Plaza 5th Floor Head Start Family & Comm Engage Coord13-AUG-18 YES 78232 - Head Start - Central Office Program 150 Frank Ogawa Plaza 5th Floor Head Start Program Coordinator 08-FEB-10 YES Human Services Department. List of bilingual employee (BPCP) 78235 - HS Central Office Administration 150 Frank Ogawa Plaza 5th Floor Early Childhood Center Director 19-OCT-19 YES 78235 - HS Central Office Administration 150 Frank Ogawa Plaza 5th Floor Early Childhood Center Director 19-NOV-18 YES 78235 - HS Central Office Administration 150 Frank Ogawa Plaza 5th Floor Early Childhood Center Director 03-DEC-12 YES 78235 - HS Central Office Administration 150 Frank Ogawa Plaza 5th Floor Head Start Instructor 11-DEC-21 YES 78235 - HS Central Office Administration 150 Frank Ogawa Plaza 5th Floor Head Start School Readiness Coordinator 27-OCT-14 YES 78235 - HS Central Office Administration 150 Frank Ogawa Plaza 5th Floor Head Start Supervisor 23-JUN-08 YES Spanish 78235 - HS Central Office Administration 150 Frank Ogawa Plaza 5th Floor Head Start Supervisor 16-AUG-04 YES 78235 - HS Central Office Administration 150 Frank Ogawa Plaza 5th Floor Head Start/EHS Associate Instructor 31-AUG-24 YES 78241 - Year Round Lunch Program Unit 150 Frank Ogawa Plaza 5th Floor Food Program Monitor, PT 25-JUN-22 YES 78241 - Year Round Lunch Program Unit 150 Frank Ogawa Plaza 5th Floor Food Program Monitor, PT 11-JUN-22 YES 78241 - Year Round Lunch Program Unit 150 Frank Ogawa Plaza 5th Floor Food Program Monitor, PT 05-FEB-22 YES 78241 - Year Round Lunch Program Unit 150 Frank Ogawa Plaza 5th Floor Food Program Monitor, PT 29-MAY-21 YES 78241 - Year Round Lunch Program Unit 150 Frank Ogawa Plaza 5th Floor Food Program Monitor, PT 12-JUN-17 YES 78241 - Year Round Lunch Program Unit 150 Frank Ogawa Plaza 5th Floor Food Program Monitor, PT 06-JUN-16 YES 78411 - Community Housing Services 250 Frank Ogawa Plaza 4th Floor Case Manager I 01-FEB-25 YES 78411 - Community Housing Services 250 Frank Ogawa Plaza 4th Floor Case Manager I 31-AUG-24 YES 78411 - Community Housing Services 250 Frank Ogawa Plaza 4th Floor Case Manager I 31-AUG-24 YES

Department Name: Mayor’s
Office
Fiscal Year: FY2024-2025
II`. QUANTITATIVE ASSESSMENT REPORT
Department Name:_________Mayor’s Office______________________________________ Table 1 Department Director Chief of Staff Language Access Coordinator Name Barbara Lee Miya Saika Chen Brittany Garza
Title Mayor Chief of Staff
Administrative and Operations
Coordinator
Address 1 Frank Ogawa Plaza, 3rd Floor 1 Frank Ogawa Plaza, 3rd Floor 1 Frank Ogawa Plaza, 3rd Floor Phone# (510) 238-3141 510-542-1655 510-238-7413
Email [email protected] [email protected] [email protected] Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 15 New Hires
Public Contact Positions (PCP) 15 New PCP Hires 0 100% PCP With Spanish Language Skill 3 20 % New PCP Hires with SP Skill 0 % PCP With Chinese Language Skill 0 0 New PCP Hires with CH Skill 0 % Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year? X No  Yes – Please describe below Job Title Outcome
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
*Please provide an explanation for all ‘other’ outcomes:

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) Mayors Administration
Table 3B. Department Organization Structure – Update
Any changes occurred in the organization structure this fiscal year? No Yes X Please describe below Description: Mayor Barbara Lee took office on May 20, 2025 and is actively in the process to ensure compliance with the Equal Access Ordinance.

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department? X No Yes – Please describe below.

Super PCP Unit Language Goal FTE Actual FTE
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
Department Name: Mayor’s
Office
Fiscal Year: FY2024-25
Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

Mayor’s Listening session documents Spanish and Chinese translation. X X
Translated documents for our townhalls in the Fruitvale and Chinatown neighborhoods x x
Worked with the the City Administrator to create a resource page for our immigrant community that includes a know your rights page that is in multiple languaged.
https://www.oaklandca.gov/Government/City-Council-
Leadership/Leadership/Office-of-the-Mayor/Immigrant-Rights-and- Resources x x
Total # of vital documents reported 3
Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese? X Yes  No – Please describe below Action Plan & Timeline: The Mayor took office on May 20, 2025, and is actively working to translate vital documents into spanish and chinese. The Mayor’s office intends to fully translate vital documents by the end of the fiscal year.

Department Name: Mayor’s
Office
Fiscal Year: FY2024-25
III. QUALITATIVE ASSESSMENT REPORT
A. Bilingual Public Contact Positions Assessment
Department Name: Mayor's Office

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 15 15 2 4 Yes 1 0 No
Goal = PCP X % (This FY’s goal = 11% Spanish speaking PCP, 5% Chinese speaking PCP) This report covers fiscal year 2023-2024 and data is reported as of June 2025.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

Since taking office on May 20, 2025, the Mayor’s Office has put a significant amount of work into meeting the requirements of the Equal Access Ordinance. The Mayor’s office has over 20% of Spanish speakers that always present in the office. When the office needs to provide interpretation services to the greater public in Oakland, the office is in touch with the Equal Access Office.

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

The Mayor’s Office has hired four employees that are bilingual. Four are bilingual in Spanish.

3. Highlight positive changes, successes, and best practices.

We have created a welcoming and inclusive environment in the mayor’s office for all language speakers. The Mayor’s office has held two listening sessions that included Spanish and Chinese translation. We also translated all of the documents for our townhalls in the Fruitvale and Chinatown neighborhoods and worked with the City Administrator to create a resource page for our immigrant community.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

The Mayor’s office ensures multi-dimensional accommodation for LES persons. The office not only ensures accurate translation of public information but also carefully considers the cultural sensitivity of the content. The Mayor’s Office voicemail message is recorded in Spanish and Chinese.

Additionally, the Mayor’s office coordinates with the Equal Access Office regularly. The office has also included outreach to the Equal Access Language Line to ensure successful accommodation for the LES public seeking assistance in other various languages. We have also shared the Language Access FAQ will all staff and have the Equal Access flyer at our front desk for all constituents.

B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services. Please list the locations in which notices are posted.

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking
Notice posted: Office of Mayor Barbara Lee, 1 Frank Ogawa Plaza, 3rd Floor, Oakland, 94612 Department Name: Mayor’s Office
Fiscal Year: FY2023-2024
Language access services information and notices are posted at the front desk's one of the most visible areas. Upon service request, the office receptionist will contact the Language Access Coordinator to provide interpretation services for the requester(s) as needed. Our front desk staff member and interns have all be trained in our protocol. The public can successfully notice the language access services and use the service when needed.

3. Describe other materials the Department has provided in multiple languages? The Mayor has translated critical materials for two of the Mayor’s town halls and listening sessions that included in person translation in both spanish and chinese. We also translated all of the documents for our immigrant rights townhall and worked with the City Administrator to create a resource page for our immigrant community.

C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines.

The Mayor’s offices mainline maintains recorded voice messages in English, Spanish, and Chinese that were recorded by the Language Access Services division, providing basic information about the office. All calls and voicemails in languages other than English have successfully been directed to one of the office personnel with the corresponding language proficiency or by a language interpreter in the Equal Access Office.

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

The Mayor’s Office actively engages with LES populations. The office is working closely with the Equal Access Office to ensure all policies are in conformity with the Equal Access Ordinance. All types of communication are conducted by trained personnel in the office to guarantee accuracy and appropriate cultural sensitivity.

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

It is our understanding that there are no existing language-access complaints against the Mayor’s Office on file. All complaints can be submitted to the Mayor’s office by email, in person, or by phone.

3. Describe department effort in administering the 2024 Language Access Survey. Discuss how Department Name: Mayor’s Office
Fiscal Year: FY2023-2024
you would use survey findings to guide your language access strategy. If your department uses other survey data that guide your community engagement strategy, please discuss here as well.

The Mayor took office on May 20, 2025 and was therefore not in office during the last department effort to administer the 2024 Language Access Survey. The Mayor’s office plans to review the former survey results from 2024, and use those to inform the offices outreach strategy going forward.

E. Action Plan

1. Identify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

The Mayor’s Office will keep providing necessary multilingual services to all constituents that are in touch with the office. The Mayor’s Office will continue to closely follow the Equal Access Ordinance and maximize the services that the office can provide to accommodate the LES public.

The office will work to guarantee equal informational access for the LES communities, and will continue coordinating with the Equal Access Office and exercise the Equal Access Language Line. All necessary materials will be translated into threshold languages, and all translated vital information/notices will be accessible to the public through multiple channels. The office plans to expand its capacity and expand how we connect with LES communities through general media and social events. Lastly, the office plans to have more community engagement events with the LES communities and will continue to work with the Equal Access Office.

MAYOR'S OFFICE PCP EMPLOYEE LIST
ORGANIZATION ADDRESS_LINE_1 JOB_CLASS NEW HIRE PCP_POSITION BILINGUAL 01111 - Mayor - Administration Unit 1 Frank Ogawa Plaza Exempt Limited Duration Employee.Q.48551.48551x YES 01111 - Mayor - Administration Unit 1 Frank Ogawa Plaza Exempt Limited Duration Employee.Q.50334.50334X YES Spanish 01111 - Mayor - Administration Unit 1 Frank Ogawa Plaza Exempt Limited Duration Employee.Q.50497.50497x YES 01111 - Mayor - Administration Unit 1 Frank Ogawa Plaza Mayor x YES 01111 - Mayor - Administration Unit 1 Frank Ogawa Plaza Mayor's PSE 14.E.50344.50344 x YES 01111 - Mayor - Administration Unit 1 Frank Ogawa Plaza Special Assistant to the Mayor I x YES Spanish 01111 - Mayor - Administration Unit 1 Frank Ogawa Plaza Special Assistant to the Mayor I YES 01111 - Mayor - Administration Unit 1 Frank Ogawa Plaza Special Assistant to the Mayor I.E.50016.50016x YES Spanish 01111 - Mayor - Administration Unit 1 Frank Ogawa Plaza Special Assistant to the Mayor I.E.50338.50338x YES 01111 - Mayor - Administration Unit 1 Frank Ogawa Plaza Special Assistant to the Mayor III x YES 01111 - Mayor - Administration Unit 1 Frank Ogawa Plaza Special Assistant to the Mayor III.E.50015.50015x YES 01111 - Mayor - Administration Unit 1 Frank Ogawa Plaza Special Assistant to the Mayor III.E.50023.50023x YES 01111 - Mayor - Administration Unit 1 Frank Ogawa Plaza Temp Contract Svcs Employee, PT.N.50087.50087 YES Department Name:

Fiscal Year: FY2024-25

EQUAL ACCESS ORDINANCE

ANNUAL COMPLIANCE PLAN

I. DEPARTMENT DIRECTOR SIGNATURE PAGE

Sign the following certification that the Department Director has reviewed this Annual Compliance Plan for final approval:

I, Tony Batalla, hereby certify that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopting the goals specified in this Annual Compliance Plan. This Annual Compliance Plan for ITD was submitted on May 16, 2025

Director Signature

Tony Batalla, Director Information Technology
Type Name

Attachment Page 129
Department Name: ITD
Fiscal Year: FY2024-25

II. QUANTITATIVE ASSESSMENT REPORT

Department Name:

Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Tony Batalla Kathy Hicks Kathy Hicks
Title Director, Information Technology Executive Assistant Executive Assistant Address 150 Frank Ogawa Plaza, Suite 8211 150 Frank Ogawa Plaza, Suite 8211 150 Frank Ogawa Plaza, Suite 8211 Phone# X6741 X7622 X7622
Email [email protected] [email protected] [email protected]

Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 76 New Hires 2
Public Contact Positions (PCP) 0 100% New PCP Hires 100% PCP With Spanish Language Skill % New PCP Hires with SP Skill % PCP With Chinese Language Skill % New PCP Hires with CH Skill %

Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year? ◼ No  Yes – Please describe below Job Title Outcome
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*

*Please provide an explanation for all ‘other’ outcomes:

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) Administrative Services-Project Management, Strategic
Planning, Fiscal and HR Services Reprographics (Print Shop, Business Cards, Etc) Infrastructure and Operations-Helpdesk/Desktop Support Cybersecurity- Risk, Policy, Response Public Safety (Radio), Telecom/Network Systems/Cloud
Enterprise Applications – Applications (OakApps), Oracle, GIS

Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year? ◼ No  Yes – Please describe below

Description:

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department? ◼ No  Yes – Please describe below.

Attachment Page 130
Department Name: ITD
Fiscal Year: FY2024-25

Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

Total # of vital documents reported =

Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese?  Yes  No – Please describe below

Action Plan & Timeline:

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status

Table 7. Public Notices & Resources
Language access notice displayed at reception area ◼Yes  No I-Speak Card/ Language List displayed at reception area ◼Yes  No Department staff provided with language access resources (Interpretation#, FAQ, training…etc) ◼ Yes  No If you answered “no” to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B(1).

Table 8. OPD & OFD Report on Language Interpretation Line TH

Vendor Name:

Top 5 languages requested:

FY Total Usage Minutes
FY Total Expenditure
Table 8 applies to City Departments that use its own language interpretation line. At the present time, this only applies to OPD and OFD.

Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE %

Attachment Page 131
Department Name:

Fiscal Year: FY2024-25

III. QUALITATIVE ASSESSMENT REPORT

A. Bilingual Public Contact Positions Assessment

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 76 0 0 0 Y 0 0 Y
Goal = PCP X %

This report covers fiscal year 2024-2025 and data is reported as of June 2025.

1. Provide an assessment of the Department’s efforts to achieve compliance with the Equal Access Ordinance (EAO).

The Information Technology Department (ITD) is an Internal Service Agency and does not provide direct services to the general public; our customers are limited to City employees.

However, ITD is committed to supporting the Equal Access Ordinance by providing the necessary technological infrastructure to assist the City in reaching its Equal Access goals.

During this past year, ITD worked collaboratively with various agencies and departments to help implement new systems and projects. Our Department continued its support on technological upgrades to the City all of which contributes to the City’s overall goal of reaching 100% compliance with the Equal Access Ordinance

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

As an Internal Service Agency, this is N/A.

3. Highlight positive changes, successes, and best practices.

As an Internal Service Agency, this is N/A.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

As an Internal Service Agency, this is N/A.

B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services. Please list the locations in which notices are posted.
8th floor, CIO office area

2. Describe the percentage of vital documents translated into threshold language(s). What is the corrective action plan and timeline in getting the rest of the documents translated? N/A
Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking

Attachment Page 132
Department Name:

Fiscal Year: FY2024-25

3. Describe other materials the Department has provided in multiple languages? N/A

C. Multilingual Telephone Messages Assessment

1. Provide an assessment of the provision of multilingual messages and hotlines.

N/A

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

N/A

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

N/A

The Language Access survey was sent to our staff, and results were submitted to Equal Access (both via attachments and via the QR code provided).

N/A

E. Action Plan

1. Identify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

We will work with the Equal Access division if any issues should arise.

Attachment Page 133
ITD FY 2024-2025

DEPARTMENT ORGANIZATION POSITION PCP
Information Technology Department 46111 - Administrative Services Account Clerk III NO Information Technology Department 46111 - Administrative Services Accountant III NO Information Technology Department 46341 - Application Development Application Developer II NO Information Technology Department 46321 - Systems & Database Administration Application Developer III NO Information Technology Department 46321 - Systems & Database Administration Application Developer III NO Information Technology Department 46321 - Systems & Database Administration Application Developer III NO Information Technology Department 46341 - Application Development Application Developer III NO Information Technology Department 46341 - Application Development Application Developer III NO Information Technology Department 46341 - Application Development Application Developer III NO Information Technology Department 46341 - Application Development Application Developer III NO Information Technology Department 46341 - Application Development Application Developer III NO Information Technology Department 46331 - Systems Operations Assistant to the Director NO Information Technology Department 46311 - Project Planning & Coordination Business Analyst II NO Information Technology Department 46331 - Systems Operations Business Analyst II NO Information Technology Department 46361 - Citywide Permitting Business Analyst III NO Information Technology Department 46351 - Geographical Information Systems Database Administrator NO Information Technology Department 46321 - Systems & Database Administration Database Administrator NO Information Technology Department 46321 - Systems & Database Administration Database Administrator NO Information Technology Department 46111 - Administrative Services Director of Information Technology NO Information Technology Department 46521 - Public Safety Maintenance & Installation Electronics Technician NO Information Technology Department 46521 - Public Safety Maintenance & Installation Electronics Technician NO Information Technology Department 46521 - Public Safety Maintenance & Installation Electronics Technician NO Information Technology Department 46111 - Administrative Services Executive Assistant to the Director NO Information Technology Department 46211 - Help Desk Help Desk Specialist NO Information Technology Department 46211 - Help Desk Help Desk Specialist NO Information Technology Department 46211 - Help Desk Help Desk Specialist NO Information Technology Department 46211 - Help Desk Help Desk Supervisor NO Information Technology Department 46471 - Network Security & Maintenance Information System Administrator NO Information Technology Department 46251 - Desktop Support Information Systems Manager I NO Information Technology Department 46331 - Systems Operations Information Systems Manager I NO Information Technology Department 46321 - Systems & Database Administration Information Systems Manager I NO Information Technology Department 46521 - Public Safety Maintenance & Installation Information Systems Manager I NO Information Technology Department 46531 - Public Safety Applications Information Systems Manager I NO Information Technology Department 46471 - Network Security & Maintenance Information Systems Manager I NO Information Technology Department 46111 - Administrative Services Information Systems Manager II NO Information Technology Department 46321 - Systems & Database Administration Information Systems Manager II NO Information Technology Department 46341 - Application Development Information Systems Manager II NO Information Technology Department 46471 - Network Security & Maintenance Information Systems Manager II NO Information Technology Department 46531 - Public Safety Applications Information Systems Manager II NO Attachment Page 134
Information Technology Department 46251 - Desktop Support Information Systems Specialist I NO Information Technology Department 46251 - Desktop Support Information Systems Specialist I NO Information Technology Department 46331 - Systems Operations Information Systems Specialist II NO Information Technology Department 46251 - Desktop Support Information Systems Specialist II NO Information Technology Department 46251 - Desktop Support Information Systems Specialist II NO Information Technology Department 46251 - Desktop Support Information Systems Specialist II NO Information Technology Department 46251 - Desktop Support Information Systems Specialist II NO Information Technology Department 46251 - Desktop Support Information Systems Specialist II NO Information Technology Department 46531 - Public Safety Applications Information Systems Specialist II NO Information Technology Department 46531 - Public Safety Applications Information Systems Specialist II NO Information Technology Department 46531 - Public Safety Applications Information Systems Specialist II NO Information Technology Department 46531 - Public Safety Applications Information Systems Specialist II NO Information Technology Department 46531 - Public Safety Applications Information Systems Specialist II NO Information Technology Department 46251 - Desktop Support Information Systems Specialist III NO Information Technology Department 46251 - Desktop Support Information Systems Specialist III NO Information Technology Department 46251 - Desktop Support Information Systems Specialist III NO Information Technology Department 46331 - Systems Operations Information Systems Specialist III NO Information Technology Department 46331 - Systems Operations Information Systems Specialist III NO Information Technology Department 46531 - Public Safety Applications Information Systems Specialist III NO Information Technology Department 46111 - Administrative Services Management Assistant NO Information Technology Department 46471 - Network Security & Maintenance Network Architect NO Information Technology Department 46471 - Network Security & Maintenance Network Architect NO Information Technology Department 46321 - Systems & Database Administration Oracle Database Administrator NO Information Technology Department 46361 - Citywide Permitting Project Manager NO Information Technology Department 46111 - Administrative Services Project Manager III NO Information Technology Department 46121 - Reprographic Services Reprographic Offset Operator NO Information Technology Department 46121 - Reprographic Services Reprographic Offset Operator NO Information Technology Department 46121 - Reprographic Services Reprographic Shop Supervisor NO Information Technology Department 46351 - Geographical Information Systems Spatial Data Administrator NO Information Technology Department 46351 - Geographical Information Systems Spatial Data Analyst III NO Information Technology Department 46361 - Citywide Permitting Spatial Data Analyst III NO Information Technology Department 46351 - Geographical Information Systems Spatial Data Analyst III NO Information Technology Department 46351 - Geographical Information Systems Spatial Data Analyst III NO Information Technology Department 46521 - Public Safety Maintenance & Installation Telecommunication Systems Engineer NO Information Technology Department 46521 - Public Safety Maintenance & Installation Telecommunication Systems Engineer NO Information Technology Department 46271 - Telecommunications Telecommunications Supervisor NO Information Technology Department 46271 - Telecommunications Telephone Services Specialist NO Information Technology Department 46271 - Telecommunications Telephone Services Specialist NO Attachment Page 135

EQUAL ACCESS

ORDINANCE

ANNUAL COMPLIANCE PLAN
I. DEPARTMENT DI

RECTOR SIGNATURE PAGE
Sign the followi
ng certification that the Department Director has reviewed this Annual Compliance Plan for final approval:

I, Zurvohn A. Mal
oof, Inspector General, hereby certify, that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopt the goals specified in this Annual Compliance Plan. This Annual Compliance Plan for Office of the Inspector General was submitted on July 29, 2025. _____________________
_________ .

Director Signature
_Zurvohn A. Mal
oof, Inspector General.

Type Name
Attachment Page 136
II. QUANTITATIVE ASSESSMENT REPORT
Department Name:

Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Zurvohn A. Maloof Omar Rascon, Admin Analyst II Omar Rascon, Amin Analyst II Title Inspector General
Address 250 Frank H. Ogawa Plaza, Oakland CA
Phone# 510-238-2916
Email [email protected]
Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 4 FTE (4 vacancies) New Hires 0 Public Contact Positions (PCP) 4 100% New PCP Hires 0 100% PCP With Spanish Language Skill 2 % New PCP Hires with SP Skill 0 % PCP With Chinese Language Skill 0 % New PCP Hires with CH Skill 0 % Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year?  No  Yes – Please describe below Job Title Outcome
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
*Please provide an explanation for all ‘other’ outcomes:

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) Inspector General (44564.44564) Admin Analyst II (45343.35343) PM III - Deputy Inspector General (45344.45344) IG Auditor (45489.45489) - Vacant IG Audit Manager (45491.45491) - Vacant IG Auditor (45590.45590) - Vacant Public Information Officer (46921.46921) IG Auditor (45591.45591) - Vacant IG Policy Analyst (45490.45490) - Vacant
Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year?  No  Yes – Please describe below Description:

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department?  No  Yes – Please describe below.

Super PCP Unit Language Goal FTE Actual FTE
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
Attachment Page 137
Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

Frequently Asked Questions Yes Yes
OIG One-Pager Yes Yes
OIG Annual Report Yes Yes
Total # of vital documents reported = 3
Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese?  Yes  No – Please describe below Action Plan & Timeline: The OIG PIO was hired June 2024 and has obtained her level I and level II bilingual certification. The OIG Administrative Analyst has obtained his level I bilingual certification. The OIG PIO has been translating vital documents in Spanish and uses Oakland City Language Access Services to transfer vital documents to CH.

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
OIG Office Number (510) 238-2088 Update in progress
Table 6 applies to City Departments that provide services at geographically based locations outside of City Hall Plaza, such as recreation centers, senior centers, head start centers, libraries, police beat and firehouses.

Table 8. OPD & OFD Report on Language Interpretation Line Vendor Name:

Top 5 languages requested:

FY Total Usage Minutes
FY Total Expenditure
Table 8 applies to City Departments that use its own language interpretation line. At the present time, this only applies to OPD and OFD.

Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE % Expected completion date 7/31/2025. ENG/SP/CH
Attachment Page 138
III. QUALITATIVE ASSESSMENT REPORT
A. Bilingual Public Contact Positions Assessment

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 4 4 1 2 Yes 1 0 No
Goal = PCP X % (This FY’s goal = 50% Spanish speaking PCP, 20% Chinese speaking PCP) This report c
overs fiscal year 2024-2025 and data is reported as of June 2025.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

The Office of the Inspector General (OIG) consists of four (4) FTE total. The OIG has two (2) permanent staff members who are both fluent in Spanish. The effort will support with outreach and engagement within Spanish-speaking communities.

2. Describe the
Department’s effort in outreach, recruitment and hiring of bilingual candidates.

The OIG has partnered with the HR Department to update positions to ensure they encompass the scope of work that is provided to the community as it relates to Civilian Oversight and Accountability. Due to the budget deficit, OIG has temporarily paused recruiting efforts. However, once OIG is authorized to begin recruiting efforts, recruiting efforts will include posting in other Civilian Oversight networking sites and include that bilingual candidates are preferred.

3. Highlight posit
ive changes, successes, and best practices.

The OIG consists of four (4) FTE total. The OIG has two (2) permanent staff members who are both fluent in Spanish. The effort will support with outreach and engagement within Spanish- speaking communities.

4. Describe addi
tional measures implemented to ensure LES persons are provided with meaningful access to City services.

The OIG shall audit, inspect, evaluate, and conduct policy review of the Police Department’s compliance with the fifty-two (52) tasks described in the Settlement Agreement in United States District Court case number COO-4599, Delphine Allen, et al., v. City of Oakland, et al., and make recommendations to the Department, the Commission, and the City Council based on its audit(s). The OIG may review legal claims, lawsuits, settlements, complaints, and investigations, by, against, or involving the Department and the Agency, to ensure that all allegations of police officer misconduct are thoroughly investigated, and to identify any systemic issues regarding Department and Agency practices and policies.

During the fiscal year, the OIG has maintained two (2) FTEs who are fluent in Spanish to support with translation efforts among Spanish speaking communities. Now, the OIG staff consists of 50% FTE that are bilingual. Although this is a notable accomplishment, we can still make efforts in recruiting staff that speak other languages commonly used throughout the City of Oakland.

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking
Attachment Page 139
B. Translation of Written Vital Documents Assessment

1. Departments
are required to inform the public of the right to language access services. Please list the locations in which notices are posted.

Office of the Inspector General, 250 Frank H. Ogawa Plaza, Suite 6306, Oakland CA

2. Describe the percentage of vital documents translated into threshold language(s). What is the corrective action plan and timeline in getting the rest of the documents translated? Currently, the OIG has multiple documents translated into other languages. The OIG recruited a Public Information Officer (PIO II) with a start date of June 10, 2024. The OIG has posted multiple resource guides in Spanish.

3. Describe ot
her materials the Department has provided in multiple languages? The OIG has translated multiple documents in other languages including but not limited to the Annual report, the OIG one pager, and the Siblings in Oversight initiative brochures.

C. Multilingual Telephone Messages Assessment

1. Provide an ass
essment on the provision of multilingual messages and hotlines.

The OIG has not conduc
ted an assessment on steps needed to develop messages in multiple languages and multilingual hotlines for the office. Currently, inquiries are received via email, via phone to OIG’s office number, and in-person during Police Commission meetings.

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

The OIG continues to incorporate multilanguage literature and informational materials in the Communications Strategic Plan, Annual Report, OIG One Pager, and other brochures. The OIG continues to meet with various communities via its Summer Listening Tour, Mayor’s Community Listening Sessions, OPC townhalls, Chinatown Chamber of Commerce, Latino Chamber of Commerce, and others.

2. State the num
ber of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

The OIG has not recei
ved any complaints related to language access.

3. Describe depart
ment effort in administering the 2024 Language Access Survey. Discuss how you would use survey findings to guide your language access strategy. If your department uses other survey data that guide your community engagement strategy, please discuss here as well.
2024 Language Access Survey A
dministration
The OIG’s administration of the 2024 Language Access Survey reflects a citywide commitment to equity, accessibility, and public trust. The survey was designed to capture community experiences Attachment Page 140
and barriers related to accessing Oakland Police Department (OPD) services in languages other than English.

Efforts i
ncluded:
• Outreach partnerships with neighborhood groups, legal advocates, and community centers serving limited English proficient (LEP) populations
• Distribution across multiple platforms — including translated print materials, digital forms, and community listening sessions
• Collaboration with interpreters and cultural liaisons to ensure linguistic and contextual relevance
• An emphasis on anonymous feedback to foster candid responses from vulnerable or historically underrepresented residents
Using Survey Find
ings to Guide Strategy
Survey data provides a roadmap for the OIG’s future language access efforts, including:
• Identifying high-need language groups (e.g., Spanish, Cantonese, Vietnamese) to prioritize translation of OPD policies, complaint procedures, and public-facing materials • Highlighting gaps in language capacity during emergency or traffic stops, guiding recommendations for officer training and interpreter access • Informing a review of OPD’s compliance with Oakland’s Language Access Ordinance and federal Title VI obligations
• Developing community language equity benchmarks for annual OIG audits Taken together,
these data sources inform how the OIG prioritizes audits, crafts policy recommendations, and ensures that Oakland’s oversight system reflects the city’s diverse and multilingual population.

E. Action Plan

1. Identify the D
epartment’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

The OIG plans to incorporate multilanguage literature and informational materials in the next Communications Strategic Plan. Also, social media posts will be published in both English and Spanish. Lastly, OIG plans to publish frequently asked questions in both English and Spanish.

Attachment Page 141

INSPECTOR GENERAL

AUDITOR
(FROZEN)

ADMINISTRATIVE

ANALYST

DEPUTY INSPECTOR GENERAL

CHIEF OF AUDITS

AND EVALUATIONS
(FROZEN)

POLICY ANALYST
(FROZEN)

INSPECTOR GENERAL

AUDITOR
(FROZEN)

DIRECTOR OF

COMMUNICATIONS &

ENGAGEMENT

INSPECTOR GENERAL

OFFICE OF INSPECTOR GENERAL

ORGANIZATIONAL CHART
Attachment Page 142

OIG PCP STAFFING REPORT
ORGANIZATION AOORESS_LINE_l JOB_CLASS
66311- Inspector GeI250 Frank Ogawa Plaza, Suit·Administrative Analyst II 66311 Inspector Ge1250 FrsRk Ogans Plots, St1it. IR:spector General 66311 - Inspector GeI 250 Frank Ogawa Plaza, Suit• Inspector General Policy Analyst 66311 - Inspector GeI 250 Frank Ogawa Plaza, Suit• Inspector General Prog & Perf Audit Mgr 66311 - Inspector GeI 250 Frank Ogawa Plaza, Suit• Public Informati on Officer II
66311 lns13eetor Ge12§9 FraAI( Ogawa Pla:i!a, £1=1it Prejeet P,4aAager Il l
66311 lns13edor GeI250 FraAlt Oga•♦''*a Plm a, S1:1it IAs13ecter General Program & Pe Ff At:16i or 66311 lns13eeter Ge1 2§Q Fran I( Ogawa Pl
a:i!a, £1=1it lns13eeter General PrograFR & PeFf A1:18itor 66311 Inspector Ge1250 Fraflk Ogan a Pl
ots, S1:1it. ltupector General PrograR,
& Peff At1efitor
HIRE_OATE NEW HI PCP _P PCP _LANG NOTES
23-0ec-23 YES YES Spanish
1 Ja11 22 ¥ES ¥aeent effecti,e Jt1ly 13, 2024
19-Aug-23
16-Apr-22
8-Jun-24
YES
YES
YES
NO
YES
¥ES
¥ES
¥ES
¥ES
Spanish
Offer in 13rogress
Jeb ClassificatioAs t1n6er Feview •,vitt
Job Glassifieatiens l:lin8er review 1.¾•iH
Job Classifieatiofls t111eler fCuieu .;..itl
Attachment Page 143
Department Name:

Fiscal Year: FY2024-25

EQUAL ACCESS ORDINANCE

ANNUAL COMPLIANCE PLAN

CITY OF OAKLAND
I. DEPARTMENT DIRECTOR SIGNATURE PAGE
Sign the following certification that the Department Director has reviewed this Annual Compliance Plan for final approval:
1, Fred Kelley , hereby certify, that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopt the goals specified in this Annual Compliance Plan. This Annual Compliance Plan for Oakland Parks Recreation & Youth Development was submitted on 06/27/2025.

Fred Kelley (Jun30,W07:28 PDT)
Director Signature
Fred Kelley
Type Name
OPRYD
Attachment Page 144
Department Name:

Fiscal Year: FY2024-25
II. QUANTITATIVE ASSESSMENT REPORT
Department Name:

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Fred Kelley
Title OPRYD Director
Address 250 Frank H. Ogawa Ste 3330
Phone#
Email [email protected]
This Fiscal Year
212.95
78 34
Table 2B. Language Selective Certification Hiring
Jasmine Finney Denise Aaron
Acting Administrative Services Mgr
Actinq Administrative Services Mar I II
250 Frank H. Ogawa Ste 3330 250 Frank H. Ogawa Ste 3330 510-238-3192 510-238-3504
[email protected] [email protected]
B Head Count This Fiscal Year
100%
37 %
New Hires
New PCP Hires
New PCP Hires with SP Skill
16 % New PCP Hires with CH Skill
180
180
48 15
Anv selective certification in lanauaqe required for recruitment this fiscal vear? 'mNo D Yes - Please describe below Job Title Outcome
□Hired-SP □Hired-CH Din Proqress/Other*
□Hired-SP □Hired-CH Din Proqress/Other*
□Hired-SP □Hired-CH Din Progress/Other*
*Please provide an explanation for all 'other' outcomes:

Table 3A. Department Oraanization Structure (List out the different units in this table or attach an orqanization chart) Administration Sports
Arts, Nature & Science
Aquatics (Pools & Boatinq)
Facilities (Rental)
Recreation Centers
Table 3B. Department Oraanization Structure -- Update
Any changes occurred in the organization structure this fiscal year? I Js:No □ Yes - Please describe below Table 3C. Department Oraanization Structure - Super PCP Unit Reportina Any Super PCP Unit in the department? □ No � Yes - Please describe below.

Super PCP Unit Lanquaqe Goal FTE Actual FTE
Arrovo Vieio Recreation Center SP= 1 CH =0 SP= 2 CH= 0
Carmen Flores Recreation Center SP=4 CH= 1 SP= 7 CH=0
FM Smith Recreation Center SP= 1 CH =3 SP= 1 CH= 1
Lincoln Square Recreation Center SP= 2 CH= 15 SP=2 CH= 16 OPRYD
Attachment Page 145
Department Name:

Fiscal Year: FY2024-25
Table 4A Vital Documents List
SP Translation CH Translation Other?
Document Name Available? Available? Specify:

Town Camp Summer Flyer y y
OPRYD Rei:iistration y y
TOT Jamboree y y
Activity Registration Form y y
Release of Liability Waiver Form y y
Financial Aid Reauest Form y y
Town After School y y
Welcome Letter y y
Total # of vital documents reported = 8 8
Table 4B. Vital Documents Status Summary
Department's known vital documents translated into Spanish and Chinese? I )Hl'.Yes □ No - Please describe below Action Plan & Timeline:

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
Administrative Offices/General Information 510-238-7275 EN/SP/CH Arroyo Viejo Recreation 510-615-5755 EN/SP
Lincoln Recreation Center 51 0-238- 7738 EN/SP/CH
Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone# HC# HC# % #HC %
Administrative Offices 250 Frank H. Ogawa Plaza, 3330 94612 238-7275 13 3 23% 1 7% Aquatics & Boating:

Lake Merritt Boating Center 568 Bellevue Avenue 94610 238-2196 22 4 18% 1 4% DeFremery Pool 1651 Adeline Street 94607 238-7739 10 0 0 1 10% Dimond (Lions) Pool 3860 Hanly Road 94602 482-7831 10 4 40% 4 40% Fremont Pool 4550 Foothill Boulevard 94601 535-5614 10 4 40% 0 0 Larry E. Reid Sports Center 6161 Edes Avenue 94605 615-5755 10 1 10% 0 0 /Aouaticsl Temescal Pool & Live Oak 371 45th Street 94609 597-5013 10 3 30% 0 0 Cultural Arts:

Malanga Casquelourd Center for the 1428 Alice Street 94612 535-5625 2 0 0 0 0 Arts Studio Once Art Center 365 45th Street 94609 597-5027 65 5 7% 1 1% Recreation Centers:

Allendale 3711 Suter Street 94619 535-5635 6 2 33% 0 0
Arroyo Viejo 7701 Krause Avenue 94603 615-5838 8 2 25% 0 0 Brookdale 2535 High Street 94601 535-5632 6 0 0 0 0
Bushrod 560 59t h Street 94609 597-5031 12 0 0 0 0
Carmen Flores 1637 Fruitvale Avenue 94601 535-5631 8 7 87% 0 0 DeFremery 1651 Adeline Street 94607 238-7739 9 1 11% 1 11% Dimond 3860 Hanly Road 94602 482-7831 8 1 12% 0 0
FM Smith 1969 Park Boulevard 94606 238-7742 9 1 11% 1 11% Franklin 1010 East 15th Street 94606 238-7741 10 1 10% 4 40% Golden Gate 1075 62nd Street 94608 597-5032 23 0 0 0 0
Attachment Page 146
Department Name:

Fiscal Year: FY2024-25
Ira Jinkins 9175 Edes Avenue 94603 615-5959 9 5 0 0 0
Larry E. Reid Sports Center 6161 Edes Avenue 94605 615-5755 30 10 33% 0 0 Lincoln Square 250 10th Street 94607 238-7738 40 2 5% 16 40% Manzanita 2701 22nd Avenue 94606 535-5625 16 8 50% 3 18% Montclair 6300 Moraga Avenue 94611 482-7812 15 0 0 0 0
Mosswood 365 45th Street 94609 597-5027 6 1 16% 0 0
Rainbow 5800 International Boulevard 94621 615-5751 28 2 7% 0 0 Redwood Heights 3883 Aliso Avenue 94619 482-7827 24 3 12% 0 0 Tassafaronga 975 85th Avenue 94621 615-5764 7 2 28% 0 0 Willie Keyes (Poplar) 3131 Union Street 94608 597-5042 12 0 0 0 0 Sports (City Wide)
City Wide Youth Sports 250 Frank H. Ogawa Plaza #3330 94612 238-3491 6 0 0 0 0 Youth & Adult Sports 250 Frank H. Ogawa Plaza #3330 94612 238-3494 7 0 0 0 0 Davie Tennis Stadium 198 Oak Road 94610 444-5663 6 0 0 0 0 Girls' Sports 250 Frank H. Ogawa Plaza #3330 94612 238-3494 6 0 0 0 0 Area One Special Sport 11450 Golf Links 94605 351-0391 6 0 0 0 0 Other:

ADA Inclusion Programs 666 Bellevue Avenue 94610 238-2197 4 0 0 0 0 Central Reservations 250 Frank H. Ogawa Plaza, #3330 94612 238-3187 28 6 21% 1 3% Community Gardens 666 Bellevue Avenue 94610 238-2197 N/A N/A N/A N/A N/A Discovery Center East 2521 High Street 94601 535-5657 N/A N/A N/A N/A N/A Table 6 applies to City Departments that provide seNices at geographically based locations outside of City Hall Plaza, such as recreation centers, senior centers, head start centers, libraries, police beat and firehouses.

Table 7. Public Notices & Resources
LanQuaQe access notice displayed at reception area )s:Yes □ No 1-SDeak Card/ Lanauaae List disolaved at receotion area Yes □ No Department staff provided with language access resources (Interpretation#, FAQ, training ... etc) lZI Yes □ No If you answered uno" to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B(1).

Table 8. OPD & OFD Reoort on Lanauaae lnteroretation Line Vendor Name:

Top 5 languages requested:

FY Total Usage Minutes I
FY Total Expenditure I
Table 8 applies to City Departments that use its own language interpretation /me. At the present time, this only applies to OPD and OFD.

Attachment Page 147
Department Name:

Fiscal Year: FY2024-25
Ill. QUALITATIVE ASSESSMENT REPORT
Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking
A. Bilingual Public Contact Positions Assessment

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 220.95 212.95 10% 78 y 4% 34 y
Goal= PCP X %
This report covers fiscal year 2024-2025 and data is reported as of June 2025.

1. Provide an assessment of the Department's effort to achieve compliance with the Equal Access Ordinance (EAO).

OPRYD partners with the Equal Access Department to ensure site locations have efficient staffing available to provide the best service to our bilingual community. In addition, during our hiring cycles in Summer and Spring, we provided a staffing needs spreadsheet that includes a need for bilingual staff.

2. Describe the Department's effort in outreach, recruitment and hiring of bilingual candidates.

OPRYD is committed to staffing sites with the appropriate amount of staffing needed for language capacity. Language needs are indicated in the recruitment report provided by Center Directors and Supervisor during our mass hiring in the Winter and Spring.

3. Highlight positive changes, successes, and best practices.

OPRYD participated in the 2024 language assessment with the community. OPRYD received over 350+ surveys from community members that have visited sites. Members rated the service and availability of language services as great and helpful.

OPRYD ensure flyers and announcements are available in multiple languages.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

Equal Access assistance are displayed at sites as well as, I-Speak cards that constitutes can take with them to use for future needs.

B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services. Please list the locations in which notices are posted.

Attachment Page 148
Department Name:

Fiscal Year: FY2024-25
Facility Name Address Zip Code
Administrative Offices 250 Frank H. Ogawa 94612 Plaza, 3330 Allendale 3711 Suter Street 94619
Arroyo Viejo 7701 Krause Avenue 94603
Brookdale 2535 High Street 94601
Bushrod 560 59th Street 94609
Carmen Flores 1637 Fruitvale Avenue 94601
DeFremery 1651 Adeline Street 94607
Dimond 3860 Hanly Road 94602
FM Smith 1969 Park Boulevard 94606
Franklin 101 O East 15th Street 94606
Golden Gate 1075 62nd Street 94608
Ira Jinkins 9175 Edes Avenue 94603
Lincoln Square 250 1 0th Street 94607
Manzanita 2701 22nd Avenue 94606
Montclair 6300 Moraga Avenue 94611
Mosswood 365 45th Street 94609
Rainbow 5800 International 94621 Boulevard
Redwood Heights 3883 Aliso Avenue 94619
Sheffield Village 24 7 Marlow Drive 94605
Tassafaronga 975 85th Avenue 94621
Willie Keyes (Poplar) 3131 Union Street 94608

3. Describe other materials the Department has provided in multiple languages? OPRYD provides communications in multiple languages such as flyers, announcements social media engagement and emails.

Attachment Page 149
Department Name:

Fiscal Year: FY2024-25
C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines.

OPRYD is currently working with ITD to resolve phone and internet issues at some sites. Once completed, multilanguage messages will be added to all sites.

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

OPRYD has bilingual services available at recreation centers, facilities, front counters, and lobbies.

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

This was not a complaint but more of a highlight. During the EOC of the Oakland Hill Fires, some community members required language assistance at the shelters. OPRYD was able to utilize our bilingual list available in the department and contact staff members to assistant during this challenging time.

OPRYD participated in the 2024 language assessment with the community. Surveys were available in all reception areas and offered to community members when visiting sites.

Additionally, surveys were offered via social media engagement.

OPRYD intends to use the feedback received and continue to provide the best service as surveys stated. We will continue this by continuing to offer translation assistance as needed and keeping our staff levels at the goal for language access.

E. Action Plan

1. Identify the Department's action steps for the next 12 months on ensuring meaningful access to City's program and services for the LES community. Please highlight new initiatives.

OPRYD will continue to meet every year during staff meetings to ensure we are meeting staffing needs to meet the goal of threshold languages.

We will continue to off the Bilingual Test through Equal Access for staff that would like to provide language services the community.

Attachment Page 150
OPRYD FY 2024-20205
Organization Address Positon Hire Date New PCP PositonPCP Lang 509232 - Brookdale Recreation Center 2535 High Street Recreation Leader I, PT 08-JUL-23 Y Spanish 503231 - Allendale Recreation Center 3711 Suter Street Recreation Leader I, PT 27-MAY-23 Y Spanish 503231 - Allendale Recreation Center 3711 Suter Street Recreation Aide, PT 25-MAY-24 Y Y Spanish 509235 - Rainbow 5800 International Blvd Recreation Leader I, PT 26-JUN-21 Y Spanish 509235 - Rainbow 5800 International Blvd Recreation Attendant I, PT 25-MAY-24 Y Y Spanish 503236 - Redwood Heights Recreation Center 3883 Aliso Avenue Recreation Leader I, PT 13-JUN-20 Y Spanish 503236 - Redwood Heights Recreation Center 3883 Aliso Avenue Recreation Aide, PT 11-NOV-23 Y Spanish 501250 - Special Programs 3612 Webster Street Recreation Leader I, PT 25-JUN-22 Y Spanish 502236 - Mosswood Recreation Center 3612 Webster Street Recreation Leader I, PT 25-JUN-22 Y Spanish 502232 - Defremery Recreation Center 1651 Adeline St Recreation Aide, PT 25-MAY-24 Y Y Chinese 503239 - Carmen Flores Recreation Center 1637 Fruitvale Ave Recreation Leader I, PT 25-Jun-22 Y Spanish 503239 - Carmen Flores Recreation Center 1637 Fruitvale Ave Recreation Leader I, PT 11-Jun-22 Y Spanish 503239 - Carmen Flores Recreation Center 1637 Fruitvale Ave Recreation Leader I, PT 29-May-21 Y Spanish 503239 - Carmen Flores Recreation Center 1637 Fruitvale Ave Recreation Leader I, PT 8-Jun-13 Y Cantonese 503239 - Carmen Flores Recreation Center 1637 Fruitvale Ave Recreation Aide, PT 13-May-23 Y Spanish 503239 - Carmen Flores Recreation Center 1637 Fruitvale Ave Recreation Aide, PT 22-Jun-13 Y Spanish 503239 - Carmen Flores Recreation Center 1637 Fruitvale Ave Recreation Aide, PT 27-May-23 Y Spanish 503233 - Franklin Recreation Center 1010 E 15th St Recreation Center Director 31-Mar-07 Y Khmer 503233 - Franklin Recreation Center 1010 E 15th St Recreation Leader I, PT 11-Jun-11 Y Khmer 503233 - Franklin Recreation Center 1010 E 15th St Recreation Leader I, PT 14-May-22 Y Cantonese 503233 - Franklin Recreation Center 1010 E 15th St Recreation Leader I, PT 3-Jun-17 Y Cantonese 509236 - Tassafaranga Recreation Center 971 85th St Recreation Aide, PT 25-May-24 Y Tigrinya 509236 - Tassafaranga Recreation Center 971 85th St Recreation Aide, PT 25-Jun-22 Y Spanish 509236 - Tassafaranga Recreation Center 971 85th St Recreation Leader I, PT 20-May-17 Y Spanish 509236 - Tassafaranga Recreation Center 971 85th St Recreation Attendant I, PT 25-Jun-22 Y Spanish 503235 - Manzanita Recreation Center 2701 22nd St Recreation Center Director 1-Sep-01 Y Spanish 503235 - Manzanita Recreation Center 2701 22nd St Recreation Leader II, PPT 4-Jun-16 Y Chinese 503235 - Manzanita Recreation Center 2701 22nd St Recreation Specialist I, PT 27-Dec-97 Y Spanish 503235 - Manzanita Recreation Center 2701 22nd St Recreation Leader I, PT 14-May-22 Y Spanish 503235 - Manzanita Recreation Center 2701 22nd St Recreation Aide, PT 25-Jun-22 Y Spanish 502234 - Lincoln Recreation Center 250 10th St Recreation Aide, PT 21-Jan-23 Y Cantonese/Mandarin 502234 - Lincoln Recreation Center 250 10th St Recreation Leader I, PT 14-May-22 Y Cantonese 502234 - Lincoln Recreation Center 250 10th St Recreation Aide, PT 27-Jun-20 Y Cantonese/Mandarin 502234 - Lincoln Recreation Center 250 10th St Recreation Aide, PT 8-May-17 Y Cantonese 502234 - Lincoln Recreation Center 250 10th St Recreation Leader I, PT 2-Jun-18 Y Cantonese/Mandarin 502234 - Lincoln Recreation Center 250 10th St Recreation Leader I, PT 9-Feb-19 Y Cantonese 502234 - Lincoln Recreation Center 250 10th St Recreation Leader I, PT 24-Sep-16 Y Cantonese/Mandarin 502234 - Lincoln Recreation Center 250 10th St Recreation Leader I, PT 29-Jun-19 Y Cantonese/Mandarin 502234 - Lincoln Recreation Center 250 10th St Recreation Aide, PT 13-May-23 Y Mandarin 502234 - Lincoln Recreation Center 250 10th St Recreation Aide, PT 9-Jul-22 Y Spanish 509231 - Arroyo Recreation Center 7701 Krause Ave Recreation Leader II, PT 15-Jun-19 Y Spanish 509231 - Arroyo Recreation Center 7701 Krause Ave Recreation Leader I, PT 23-Jul-22 Y Spanish 502340 - Youth & Adult Sports -Davies Tennis 198 Oak Rd Recreation Leader I, PT 20-Jan-24 Y Y Spanish 502340 - Youth & Adult Sports -Davies Tennis 198 Oak Rd Recreation Aide, PT 25-May-24 Y Y Spanish 502340 - Youth & Adult Sports -Davies Tennis 198 Oak Rd Recreation Aide, PT 27-Jun-20 Y Spanish 502340 - Youth & Adult Sports -Davies Tennis 198 Oak Rd Recreation Center Director 20-Apr-19 Y Latvian/Russian 504330 - Studio One 365 45th St Recreation Aide, PT 29-May-21 Y Spanish Attachment Page 151
504330 - Studio One 365 45th St Recreation Leader II, PT 30-Jul-16 Y Spanish 504330 - Studio One 365 45th St Recreation Specialist I, PT 4-May-19 Y Spanish 504330 - Studio One 365 45th St Recreation Aide, PT 30-May-09 Y Chinese 502235 - Montclair Recreation Center 6300 Moraga Ave Recreation Leader II, PPT 22-Jun-02 Y Spanish 502235 - Montclair Recreation Center 6300 Moraga Ave Recreation Leader I, PT 24-Jun-23 Y Spanish 502235 - Montclair Recreation Center 6300 Moraga Ave Recreation Leader I, PT 30-Jun-18 Y Japanese 503237 - FM Smith Recreation Center 1969 Park Blvd Recreation Leader II, PPT 8-May-04 Y Chinese 503237 - FM Smith Recreation Center 1969 Park Blvd Recreation Leader I, PT 19-May-18 Y Chinese 503237 - FM Smith Recreation Center 1969 Park Blvd Recreation Aide, PT 9-Jul-22 Y Spanish 509233 - Ira Jinkins Recreation Center 1969 Park Blvd Recreation Leader I, PT 20-Jul-13 Y Spanish 509233 - Ira Jinkins Recreation Center 1969 Park Blvd Recreation Leader I, PT 6-Jun-16 Y Spanish 509233 - Ira Jinkins Recreation Center 1969 Park Blvd Recreation Leader I, PT 1-Jun-19 Y Spanish 509233 - Ira Jinkins Recreation Center 1969 Park Blvd Recreation Attendant I, PT 25-Jun-22 Y Spanish 509233 - Ira Jinkins Recreation Center 1969 Park Blvd Recreation Aide, PT 11-May-24 Y Y Spanish 509233 - Ira Jinkins Recreation Center 1969 Park Blvd Recreation Attendant I, PT 8-Jul-23 Y Y Spanish 502332 - East Oakland Sports Center 9161 Edes Ave Recreation Attendant I, PT 19-May-18 Y Spanish 502332 - East Oakland Sports Center 9161 Edes Ave Recreation Attendant I, PT 27-Jun-20 Y Spanish 502332 - East Oakland Sports Center 9161 Edes Ave Recreation Attendant I, PT 4-Jun-16 Y Spanish 502332 - East Oakland Sports Center 9161 Edes Ave Recreation Attendant I, PT 9-Jul-22 Y Spanish 502332 - East Oakland Sports Center 9161 Edes Ave Recreation Attendant I, PT 25-Jun-22 Y Spanish 502332 - East Oakland Sports Center 9161 Edes Ave Recreation Attendant I, PT 12-Nov-22 Y Spanish 502332 - East Oakland Sports Center 9161 Edes Ave Recreation Attendant I, PT 25-Jun-22 Y Spanish 502350 - Boating 568 Bellvue Ave Recreation Aide, PT 22-Jul-23 Y Spanish 502350 - Boating 568 Bellvue Ave Recreation Aide, PT 29-May-21 Y Cantonese 502312 - Dimond Aquatics 3860 Hanly Road Lifeguard, PT 27-Nov-21 Y Spanish 502312 - Dimond Aquatics 3860 Hanly Road Lifeguard, PT 17-Aug-13 Y Spanish 502312 - Dimond Aquatics 3860 Hanly Road Lifeguard, PT 27-May-23 Y Spanish 502312 - Dimond Aquatics 3860 Hanly Road Lifeguard, PT 7-May-16 Y Spanish 502312 - Dimond Aquatics 3860 Hanly Road Lifeguard, PT 28-May-22 Y Cantonese 502313 - Defremery Aquatics 3860 Hanly Road Lifeguard, PT 27-May-23 Y Spanish 502313 - Defremery Aquatics 3860 Hanly Road Pool Manager, PT 20-May-17 Y Cantonese 502314 - Temescal Aquatics 371 45th Street Pool Manager, PT 11-Jun-11 Y Spanish 502314 - Temescal Aquatics 371 45th Street Pool Manager, PT 28-May-22 Y Spanish 502314 - Temescal Aquatics 371 45th Street Lifeguard, PT 27-May-23 Y Spanish 502314 - Temescal Aquatics 371 45th Street Lifeguard, PT 6-Jan-24 Y Y Spanish 502314 - Temescal Aquatics 371 45th Street Lifeguard, PT 29-Aug-15 Y Spanish 502314 - Temescal Aquatics 371 45th Street Lifeguard, PT 24-Jun-23 Y Spanish 502314 - Temescal Aquatics 371 45th Street Lifeguard, PT 27-May-23 Y Cantonese 502314 - Temescal Aquatics 371 45th Street Lifeguard, PT 24-Jun-23 Y Cantonese 502314 - Temescal Aquatics 371 45th Street Pool Manager, PT 4-Jul-15 Y Portuguese, Spanish 502314 - Temescal Aquatics 371 45th Street Lifeguard, PT 8-Jul-23 Y Y Cantonese 502314 - Temescal Aquatics 371 45th Street Lifeguard, PT 28-May-22 Y Spanish 502314 - Temescal Aquatics 371 45th Street Lifeguard, PT 25-Nov-23 Y Y Cantonese 502315 - Fremont Aquatics 4550 Foothill Boulevard Lifeguard, PT 23-Jul-22 Y Spanish 502315 - Fremont Aquatics 4550 Foothill Boulevard Lifeguard, PT 18-Feb-23 Y Spanish 502315 - Fremont Aquatics 4550 Foothill Boulevard Lifeguard, PT 25-Jun-22 Y Spanish 502315 - Fremont Aquatics 4550 Foothill Boulevard Lifeguard, PT 27-May-23 Y Spanish 502315 - Fremont Aquatics 4550 Foothill Boulevard Lifeguard, PT 17-Jun-17 Y Spanish 502315 - Fremont Aquatics 4550 Foothill Boulevard Lifeguard, PT 27-Aug-16 Y Spanish Attachment Page 152
502315 - Fremont Aquatics 4550 Foothill Boulevard Pool Manager, PT 14-Jul-18 Y Spanish 502315 - Fremont Aquatics 4550 Foothill Boulevard Recreation Attendant I, PT 27-May-23 Y Spanish 502332 - East Oakland Sports Center -Aquatics 6161 Edes Avenue Lifeguard, PT 21-Mar-20 Y Spanish 502332 - East Oakland Sports Center -Aquatics 6161 Edes Avenue Lifeguard, PT 25-Jun-22 Y Spanish 502332 - East Oakland Sports Center -Aquatics 6161 Edes Avenue Lifeguard, PT 2-Oct-21 Y Spanish 502332 - East Oakland Sports Center -Aquatics 6161 Edes Avenue Lifeguard, PT 7-Aug-21 Y Spanish 502332 - East Oakland Sports Center -Aquatics 6161 Edes Avenue Lifeguard, PT 20-May-17 Y Spanish 502332 - East Oakland Sports Center -Aquatics 6161 Edes Avenue Lifeguard, PT 2-Jun-18 Y Spanish 502332 - East Oakland Sports Center -Aquatics 6161 Edes Avenue Lifeguard, PT 24-Jul-21 Y Spanish 502332 - East Oakland Sports Center -Aquatics 6161 Edes Avenue Lifeguard, PT 27-Nov-21 Y Spanish 502332 - East Oakland Sports Center -Aquatics 6161 Edes Avenue Lifeguard, PT 27-May-23 Y Spanish 502233 - Golden Gate Recreation Center 1075 62nd Street Recreation Aide, PT 17-Sep-22 Y Spanish 502233 - Golden Gate Recreation Center 1075 62nd Street Recreation Leader I, PT 29-May-21 Y Spanish 502233 - Golden Gate Recreation Center 1075 62nd Street Recreation Leader II, PPT 21-May-16 Y Kswahilli 502233 - Golden Gate Recreation Center 1075 62nd Street Recreation Center Director 31-Oct-05 Y Yoruba 502235 - Montclair Recreation Center 6300 Moraga Ave Recreation Attendant, PT 25-May-24 Y Spanish 502235 - Montclair Recreation Center 6300 Moraga Ave Recreation Aide, PT 24-Jun-23 Y Spanish 502237 - Poplar Recreation Center 3131 Union Street Recreation Leader I, PT 27-Jun-20 Y Spanish 501240 - Central Reservations 250 Frank H. Ogawa Plaza, #3330Publice Service Representative 29-Sep-97 Y Spanish 501240 - Central Reservations 250 Frank H. Ogawa Plaza, #3330Publice Service Representative 29-Sep-97 Y Chinese 502350 - Boating 568 Bellvue Ave Recreation Attendant, PT 25-May-24 Y Mandarin 503235 - Manzanita Recreation Center 2701 22nd St Recreation Aide, PT 11-May-24 Y Y Spanish 503233 - Franklin Recreation Center 1010 E 15th St Recreation Aide, PT 25-May-24 Y Y Spanish 503233 - Franklin Recreation Center 1010 E 15th St Recreation Aide, PT 25-May-24 Y Y Spanish 502234 - Lincoln Recreation Center 250 10th St Recreation Aide, PT 11-MAY-24 Y Y Chinese 502234 - Lincoln Recreation Center 250 10th St Recreation Aide, PT 24-MAY-25 Y Y Chinese 502234 - Lincoln Recreation Center 250 10th St Recreation Leader I, PT 21-JAN-23 Y Chinese 502234 - Lincoln Recreation Center 250 10th St Recreation Center Director 14-NOV-98 Y Chinese 502234 - Lincoln Recreation Center 250 10th St Recreation Leader II, PT 04-JUN-16 Y Spanish 509236 - Tassafaranga Recreation Center 971 85th St Recreation Center Director 30-SEP-00 Y Spanish 503236 - Redwood Heights Recreation Center 3883 Aliso Avenue Recreation Aide, PT 25-MAY-24 Y Y Spanish 502332 - East Oakland Sports Center 9161 Edes Ave Recreation Attendant I, PT 24-MAY-25 Y Y Spanish 502332 - East Oakland Sports Center 9161 Edes Ave Recreation Attendant I, PT 02-JUN-18 Y Spanish 502350 - Boating 568 Bellvue Ave Recreation Leader I, PT 01-JUN-19 Y Spanish 502350 - Boating 568 Bellvue Ave Recreation Aide, PT 27-MAY-23 Y Spanish Dimond Recreation Center 3860 Hanly Road Recreation Leader I, PT 12-JUN-21 Y Spanish 504330 - Studio One 365 45th St Recreation Leader II, PT 27-JUN-20 Y Spanish 504330 - Studio One 365 45th St Recreation Specialist III, PT 13-JUN-98 Y Spanish 501240 - Central Reservations 250 Frank H. Ogawa Plaza, #3330Facility Security Assistant, PT 14-OCT-23 Y Spanish 501240 - Central Reservations 250 Frank H. Ogawa Plaza, #3330Recreation Attendant II, PT 23-SEP-17 Y Spanish 501240 - Central Reservations 250 Frank H. Ogawa Plaza, #3330Recreation Attendant I, PT 27-NOV-21 Y Spanish 501240 - Central Reservations 250 Frank H. Ogawa Plaza, #3330Recreation Attendant I, PT 14-OCT-23 Y Spanish 503235 - Manzanita Recreation Center 2701 22nd St Recreation Leader I, PT 11-MAY-24 Y Y Spanish 503235 - Manzanita Recreation Center 2701 22nd St Recreation Aide, PT 24-MAY-25 Y Y Spanish 502232 - Defremery Recreation Center 1651 Adeline St Recreation Aide, PT 25-MAY-25 Y Y Spanish 503233 - Franklin Recreation Center 1010 E 15th St Recreation Aide, PT 24-May-25 Y Y Spanish Attachment Page 153
OPRYD FY 2024-2025 New Hires Data
DATE_START JOB_DATE TITLE ORG
20-JUL-24 20-JUL-24 Recreation Specialist I, PT 504330 - Studio One 31-AUG-24 31-AUG-24 Recreation Specialist II, PT 504330 - Studio One 14-SEP-24 14-SEP-24 Recreation Specialist II, PT 504330 - Studio One 24-MAY-25 24-MAY-25 Recreation Leader II, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Leader II, PT 502330 - City-Wide Sports 24-MAY-25 24-MAY-25 Recreation Leader I, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Leader II, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Leader I, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Attendant I, PT 502332 - East Oakland Sports Center 24-MAY-25 24-MAY-25 Sports Official, PT 502330 - City-Wide Sports 24-MAY-25 24-MAY-25 Lifeguard, PT 502332 - East Oakland Sports Center 24-MAY-25 24-MAY-25 Recreation Leader I, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Aide, PT 502234 - Lincoln Recreation Center 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Leader I, PT 502234 - Lincoln Recreation Center 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Attendant I, PT 502332 - East Oakland Sports Center 24-MAY-25 24-MAY-25 Recreation Leader II, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Leader I, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Leader II, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Specialist I, PT 504410 - City-Wide Programs Unit 24-MAY-25 24-MAY-25 Recreation Leader I, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Specialist I, PT 502350 - Boating 24-MAY-25 24-MAY-25 Recreation Attendant I, PT 502313 - Defremery Aquatics 24-MAY-25 24-MAY-25 Recreation Leader I, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Lifeguard, PT 502332 - East Oakland Sports Center 24-MAY-25 24-MAY-25 Recreation Attendant I, PT 502332 - East Oakland Sports Center 24-MAY-25 24-MAY-25 Recreation Specialist II, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Specialist II, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Specialist II, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Attendant I, PT 502330 - City-Wide Sports 24-MAY-25 24-MAY-25 Recreation Attendant I, PT 501240 - Central Reservations 24-MAY-25 24-MAY-25 Recreation Specialist II, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Leader I, PT 502235 - Montclair Recreation Center 24-MAY-25 24-MAY-25 Lifeguard, PT 502332 - East Oakland Sports Center 24-MAY-25 24-MAY-25 Recreation Specialist I, PT 504330 - Studio One Attachment Page 154
24-MAY-25 24-MAY-25 Recreation Aide, PT 504330 - Studio One 24-MAY-25 24-MAY-25 Recreation Aide, PT 504330 - Studio One 24-MAY-25 24-MAY-25 Recreation Leader I, PT 504330 - Studio One 24-MAY-25 24-MAY-25 Recreation Attendant I, PT 502232 - Defremery Recreation Center 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Sports Official, PT 502330 - City-Wide Sports 24-MAY-25 24-MAY-25 Recreation Specialist I, PT 504410 - City-Wide Programs Unit 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Aide, PT 504330 - Studio One 24-MAY-25 24-MAY-25 Recreation Leader I, PT 502260 - Rotary Nature Center 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 07-JUN-25 07-JUN-25 Recreation Attendant I, PT 502332 - East Oakland Sports Center 07-JUN-25 07-JUN-25 Recreation Attendant I, PT 502332 - East Oakland Sports Center 07-JUN-25 07-JUN-25 Recreation Aide, PT 504330 - Studio One 07-JUN-25 07-JUN-25 Recreation Specialist II, PT 504330 - Studio One 07-JUN-25 07-JUN-25 Recreation Attendant I, PT 502330 - City-Wide Sports 07-JUN-25 07-JUN-25 Lifeguard, PT 502310 - Aquatics Supervision 07-JUN-25 07-JUN-25 Recreation Leader I, PT 501250 - Special Programs 07-JUN-25 07-JUN-25 Recreation Specialist II, PT 504410 - City-Wide Programs Unit 07-JUN-25 07-JUN-25 Recreation Aide, PT 501250 - Special Programs 07-JUN-25 07-JUN-25 Recreation Aide, PT 501250 - Special Programs 07-JUN-25 07-JUN-25 Recreation Aide, PT 501250 - Special Programs 07-JUN-25 07-JUN-25 Recreation Aide, PT 504330 - Studio One 07-JUN-25 07-JUN-25 Recreation Aide, PT 501250 - Special Programs 07-JUN-25 07-JUN-25 Recreation Aide, PT 504330 - Studio One 21-JUN-25 21-JUN-25 Lifeguard, PT 502310 - Aquatics Supervision 25-MAY-24 25-MAY-24 Recreation Attendant I, PT 502350 - Boating 25-MAY-24 25-MAY-24 Recreation Aide, PT 503233 - Franklin Recreation Center 25-MAY-24 25-MAY-24 Recreation Leader I, PT 502340 - Youth & Adult Sports 25-MAY-24 25-MAY-24 Recreation Attendant I, PT 502260 - Rotary Nature Center 25-MAY-24 25-MAY-24 Recreation Aide, PT 503232 - Dimond Recreation Center 25-MAY-24 25-MAY-24 Recreation Attendant I, PT 501240 - Central Reservations 25-MAY-24 25-MAY-24 Recreation Aide, PT 503235 - Manzanita Recreation Center 25-MAY-24 25-MAY-24 Recreation Aide, PT 504330 - Studio One 25-MAY-24 25-MAY-24 Recreation Aide, PT 502260 - Rotary Nature Center 25-MAY-24 25-MAY-24 Recreation Attendant I, PT 502350 - Boating 25-MAY-24 25-MAY-24 Recreation Leader I, PT 509236 - Tassafaranga Recreation Center 25-MAY-24 25-MAY-24 Recreation Aide, PT 502312 - Dimond Aquatics 25-MAY-24 25-MAY-24 Recreation Attendant I, PT 502350 - Boating 25-MAY-24 25-MAY-24 Recreation Aide, PT 502340 - Youth & Adult Sports 06-JUN-24 11-MAY-24 Recreation Aide, PT 502234 - Lincoln Recreation Center 08-JUN-24 08-JUN-24 Recreation Aide, PT 503232 - Dimond Recreation Center 08-JUN-24 08-JUN-24 Lifeguard, PT 502332 - East Oakland Sports Center 08-JUN-24 08-JUN-24 Lifeguard, PT 502332 - East Oakland Sports Center 08-JUN-24 08-JUN-24 Recreation Leader I, PT 503236 - Redwood Heights Recreation Center 08-JUN-24 08-JUN-24 Recreation Aide, PT 502231 - Bushrod Recreation Center 08-JUN-24 08-JUN-24 Recreation Aide, PT 501250 - Special Programs Attachment Page 155
08-JUN-24 08-JUN-24 Van Driver, PT 507510 - OPR Transportation 08-JUN-24 08-JUN-24 Lifeguard, PT 502332 - East Oakland Sports Center 08-JUN-24 08-JUN-24 Lifeguard, PT 502332 - East Oakland Sports Center 08-JUN-24 08-JUN-24 Van Driver, PT 507510 - OPR Transportation 22-JUN-24 22-MAY-24 Lifeguard, PT 502332 - East Oakland Sports Center 22-JUN-24 22-JUN-24 Lifeguard, PT 502332 - East Oakland Sports Center 22-JUN-24 22-JUN-24 Recreation Aide, PT 502350 - Boating 22-JUN-24 22-JUN-24 Lifeguard, PT 502332 - East Oakland Sports Center 22-JUN-24 22-JUN-24 Recreation Leader I, PT 501250 - Special Programs 20-JUL-24 20-JUL-24 Recreation Specialist I, PT 504330 - Studio One 31-AUG-24 31-AUG-24 Recreation Specialist II, PT 504330 - Studio One 14-SEP-24 14-SEP-24 Recreation Specialist II, PT 504330 - Studio One 24-MAY-25 24-MAY-25 Recreation Leader II, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Leader II, PT 502330 - City-Wide Sports 24-MAY-25 24-MAY-25 Recreation Leader I, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Leader II, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Leader I, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Attendant I, PT 502332 - East Oakland Sports Center 24-MAY-25 24-MAY-25 Sports Official, PT 502330 - City-Wide Sports 24-MAY-25 24-MAY-25 Lifeguard, PT 502332 - East Oakland Sports Center 24-MAY-25 24-MAY-25 Recreation Leader I, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Aide, PT 502234 - Lincoln Recreation Center 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Leader I, PT 502234 - Lincoln Recreation Center 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Attendant I, PT 502332 - East Oakland Sports Center 24-MAY-25 24-MAY-25 Recreation Leader II, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Leader I, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Leader II, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Specialist I, PT 504410 - City-Wide Programs Unit 24-MAY-25 24-MAY-25 Recreation Leader I, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Specialist I, PT 502350 - Boating 24-MAY-25 24-MAY-25 Recreation Attendant I, PT 502313 - Defremery Aquatics 24-MAY-25 24-MAY-25 Recreation Leader I, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Lifeguard, PT 502332 - East Oakland Sports Center 24-MAY-25 24-MAY-25 Recreation Attendant I, PT 502332 - East Oakland Sports Center 24-MAY-25 24-MAY-25 Recreation Specialist II, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Specialist II, PT 501250 - Special Programs Attachment Page 156
24-MAY-25 24-MAY-25 Recreation Specialist II, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Attendant I, PT 502330 - City-Wide Sports 24-MAY-25 24-MAY-25 Recreation Attendant I, PT 501240 - Central Reservations 24-MAY-25 24-MAY-25 Recreation Specialist II, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Leader I, PT 502235 - Montclair Recreation Center 24-MAY-25 24-MAY-25 Lifeguard, PT 502332 - East Oakland Sports Center 24-MAY-25 24-MAY-25 Recreation Specialist I, PT 504330 - Studio One 24-MAY-25 24-MAY-25 Recreation Aide, PT 504330 - Studio One 24-MAY-25 24-MAY-25 Recreation Aide, PT 504330 - Studio One 24-MAY-25 24-MAY-25 Recreation Leader I, PT 504330 - Studio One 24-MAY-25 24-MAY-25 Recreation Attendant I, PT 502232 - Defremery Recreation Center 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Sports Official, PT 502330 - City-Wide Sports 24-MAY-25 24-MAY-25 Recreation Specialist I, PT 504410 - City-Wide Programs Unit 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 24-MAY-25 24-MAY-25 Recreation Aide, PT 504330 - Studio One 24-MAY-25 24-MAY-25 Recreation Leader I, PT 502260 - Rotary Nature Center 24-MAY-25 24-MAY-25 Recreation Aide, PT 501250 - Special Programs 07-JUN-25 07-JUN-25 Recreation Attendant I, PT 502332 - East Oakland Sports Center 07-JUN-25 07-JUN-25 Recreation Attendant I, PT 502332 - East Oakland Sports Center 07-JUN-25 07-JUN-25 Recreation Aide, PT 504330 - Studio One 07-JUN-25 07-JUN-25 Recreation Specialist II, PT 504330 - Studio One 07-JUN-25 07-JUN-25 Recreation Attendant I, PT 502330 - City-Wide Sports 07-JUN-25 07-JUN-25 Lifeguard, PT 502310 - Aquatics Supervision 07-JUN-25 07-JUN-25 Recreation Leader I, PT 501250 - Special Programs 07-JUN-25 07-JUN-25 Recreation Specialist II, PT 504410 - City-Wide Programs Unit 07-JUN-25 07-JUN-25 Recreation Aide, PT 501250 - Special Programs 07-JUN-25 07-JUN-25 Recreation Aide, PT 501250 - Special Programs 07-JUN-25 07-JUN-25 Recreation Aide, PT 501250 - Special Programs 07-JUN-25 07-JUN-25 Recreation Aide, PT 504330 - Studio One 07-JUN-25 07-JUN-25 Recreation Aide, PT 501250 - Special Programs 07-JUN-25 07-JUN-25 Recreation Aide, PT 504330 - Studio One 21-JUN-25 21-JUN-25 Lifeguard, PT 502310 - Aquatics Supervision New 2024-2025 Hires Count Spanish Chinese
Rec. Aide 70 15 7
Rec. Attendant I, PT 25 8 2
Rec. Leader I, PT 26 7 1
Rec. Leader II, PT 10 2 1
Rec. Specialist I, PT 10 5 2
Rec. Specialist II, PT 16 5 1
Sports Offical, PT 4 0 0
Lifeguard, PT 17 6 1
Total New Hires 180 48 15
Attachment Page 157
Department Name:PBD
Fiscal Year: FY2024-25

EQUAL ACCESS ORDINANCE

ANNUAL COMPLIANCE PLAN
I. DEPARTMENT DIRECTOR SIGNATURE PAGE
Sign the following certification that the Department Director has reviewed this Annual Compliance Plan for final approval:

I, William A. Gilchrist, hereby certify, that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopt the goals specified in this Annual Compliance Plan. This Annual Compliance Plan for the Planning & Building Department was submitted on June 27, 2025. ______________________________ .

William A. Gilchrist, Director
_________William A. Gilchrist______ .

Name
Attachment Page 158
Planning and Building:PBD
Fiscal Year: FY2024-2025
II. QUANTITATIVE ASSESSMENT REPORT
Department Name:_Planning & Building Dept.____
Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name William A. Gilchrist Nachele Jackson Nachele Jackson Title Director Administrative Analyst II Administrative Analyst II Address 250 Frank H. Ogawa Plaza, Suite 3315 250 Frank H. Ogawa Plaza, Suite 3315 250 Frank H. Ogawa Plaza, Suite
3315
Phone# 510-238-2229 510-238-3150 510-238-3150
Email [email protected] [email protected] [email protected] Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 152 New Hires 7
Public Contact Positions (PCP) 93 100% New PCP Hires 4 100% PCP With Spanish Language Skill 15 15 % New PCP Hires with SP Skill 0 0% PCP With Chinese Language Skill 3 3 % New PCP Hires with CH Skill 0 0% Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year? X No Yes – Please describe below Job Title Outcome
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
*Please provide an explanation for all ‘other’ outcomes: Will request from EAO immediately.

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) Operations & Administration Infrastructure Inspections
Strategic & Digital Planning Engineering: Project Coordination Zoning & Development Planning Inspections: Commercial Building Engineering: Permit Center Inspections: Residential Building Admin: Engineering Inspections: Infrastructure
Admin: Building Inspection Inspections: Neighborhood Preservation Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year? No Yes – Please describe below Description: PBD’s Permit Counter supervision is now under the management of the Deputy Director/Building Official.

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department? No X Yes – Please describe below.

Super PCP Unit Language Goal FTE Actual FTE
City Planning – Other (Strategic Planning) SP= 1 CH = 1 SP= 2 CH = 2 Inspection Services Admin – Other
Inspection Services – Other
Building Inspection – Residential Other (Inspection:

Residential Building)
Engineering Services (Permit Center) SP= 4 CH = 3 SP= 4 CH = 5 Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
Attachment Page 159
Planning and Building:

Fiscal Year: FY2024-2025
Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

Billing Appeal YES YES
Blight Brochure YES YES
Condominium Conversion YES YES
Foreclosed and Defaulted Residential Registration Program YES YES Hearing Fact Sheet YES YES
Heritage Property Application Form YES YES
Important Additions and Alterations for Residents YES YES Keep Oakland Beautiful, Clean and Green YES YES Vietnamese Mills Act YES YES
Minimum Residential Code & Resources Guide YES YES
Mobile Food Vending Brochure YES YES Vietnamese
Mold and Moisture (Landlord and Homeowners) YES YES
Mold and Moisture (Tenant) YES YES
Protect Your Home From Earthquakes YES YES Vietnamese
Q-Matic YES YES
Single Family Dwellings YES YES
Secondary Unit Regulations YES YES Vietnamese
Site Plans YES YES
Smoke Alarm Brochure YES YES Vietnamese
Smoke Detectors and Carbon Monoxide Installation YES YES Vietnamese Stop Work Brochure YES YES
Truck Management Plan YES YES
Undocumented Dwelling YES YES
West Oakland Truck Management Plan YES YES
What Is a Variance YES YES
Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese? X Yes No – Please describe below Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
Citywide and Strategic Planning Division Main Office 510-238-3941 Completed Building Services Division – Permit Center 510-238-3443 Completed Building Inspections 510-238-3444 Completed
Zoning and Major Projects 510-238-3911 Completed
Zoning Application Submittal Appointments 510-238-3940 Completed Table 6 applies to City Departments that provide services at geographically based locations outside of City Hall Plaza, such as recreation centers, senior centers, head start centers, libraries, police beat and firehouses Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE % N/A
Attachment Page 160
Planning and Building:

Fiscal Year: FY2024-2025
Table 7. Public Notices & Resources
Language access notice displayed at reception area X Yes No I-Speak Card/ Language List displayed at reception area X Yes No Department staff provided with language access resources (Interpretation#, FAQ, training…etc) X Yes No If you answered “no” to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B(1).

Table 8. OPD & OFD Report on Language Interpretation Line Vendor Name: N/A
Top 5 languages requested:

FY Total Usage Minutes
FY Total Expenditure
Attachment Page 161
Department Name: PBD
Fiscal Year: FY2024-25
III. QUALITATIVE ASSESSMENT REPORT
A. Bilingual Public Contact Positions Assessment

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 152 93 12% 15 Yes 3% 3 No
Goal = PCP X %
This report covers fiscal year 2024-2025 and data is reported as of June 2025.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

The Planning and Building Department (PBD) meets compliance goals set forth by the Equal Access to City Services Ordinance related to bilingual employees in Public Contact Positions (PCPs). PBD has approximately 20 bilingual PCP staff and an additional non-PCP bilingual staff. PBD’s bilingual staff speak the threshold languages of Spanish and Chinese as well as Japanese and Vietnamese. In summary, approximately 15 percent of PBD staff is bilingual.

Furthermore, PBD has ensured that all vital documents and main telephone numbers are multilingual to ensure that customers are able to access the information that they need.

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

For all recruitments, PBD works with Human Resources Management Department (HRM) and the Equal Access Office (EAO) to assess the PCP status and language requirements for each position. However, PBD may benefit from additional PCP staff proficient in Chinese within the Planning & Zoning Units.

3. Highlight positive changes, successes, and best practices.

PBD utilizes the following best practices in providing the best customer service: signage is provided in multiple languages; informational hotlines and recorded messages are in English, Spanish, and Chinese; informational brochures, community documents, and forms provided in multiple languages not limited to Spanish, Chinese, and English; bilingual staff utilized to provide best service to customers as needed; translation services provided at community meetings; public notices and public hearings.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

PBD maintains a departmental list of bilingual staff not limited to threshold languages, which is provided to all staff along with instructions on how to utilize City Translation and Interpretation Services.

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking
Attachment Page 162
Department Name:

Fiscal Year: FY2024-25
B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services.

Please list the locations in which notices are posted.

The Permit & Zoning and the Inspections Service counter located at 250 Frank Ogawa Plaza, 2nd Floor. Additionally, the Admin Unit Reception Area 250 Frank Ogawa Plaza, 3rd Floor.

2. Describe the percentage of vital documents translated into threshold language(s).

What is the corrective action plan and timeline in getting the rest of the documents translated?
PBD has 25 vital documents which are translated into Spanish and Chinese, with some translated in Vietnamese.

3. Describe other materials the Department has provided in multiple languages? The planning bureau has received requests to translates public meeting announcements to better serve the LES community.

C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines.

PBD has approximately five (5) public access telephones lines, which have been recorded with multilingual messages. The lines are assigned to employees who retrieve messages on a regular basis.

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

PBD facilitates communication by providing translated materials and having bilingual staff available for language translation during business hours. Counter staff have been provided with information within the department with instructions on how to use the City’s translation and interpretation services if necessary.

Attachment Page 163
Department Name:

Fiscal Year: FY2024-25

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s). N/A

PCP counter staff inform and ask customers if they require bilingual services to better assist their needs. Additionally, recorded information hotlines are multilingual.

E. Action Plan

1. Identify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

PBD continuously translates departmental vital documents as they are created and updated to make them readily available to the public. This includes having materials translated for the Downtown Specific Plan Options Memo into Chinese and Spanish, which we can use at the community meetings.

Departmental vacancies may be selectively certified based on the bilingual need at the time of the recruitment. To the extent possible, PBD will continue to provide subject matter expert bilingual interpreters when available to provide service to Limited English Speakers.

PBD will continue to work collaboratively with the Information Technology Department and Equal Access Office to maintain bilingual platforms online through Accela Citizen Access.

Attachment Page 164
ORGANIZATION ADDRESS_LIJOB_CLASS HIRE_DATE NEW HIRE EMP_NAME PCP_POSIT BILINGUAL 84111 - Admin: Planning, B250 FRANK Account Clerk II 30-MAR-24 Jones, Brian Ansley NO 84111 - Admin: Planning, B250 FRANK Account Clerk III 18-SEP-21 McGee, Elizabeth Robles NO 84111 - Admin: Planning, B250 FRANK Accountant III 19-OCT-19 Cervantes, Celedonia S. NO 84111 - Admin: Planning, B250 FRANK Administrative Analyst II 28-OCT-23 Peacock, Michelle Aeriell NO 84111 - Admin: Planning, B250 FRANK Administrative Analyst II 19-AUG-23 Leung, Jennifer K NO Chinese 84111 - Admin: Planning, B250 FRANK Administrative Analyst II 06-APR-19 Olson, Susan Marie NO 84111 - Admin: Planning, B250 FRANK Administrative Analyst II 06-JAN-14 Jackson-Terry, Nachele Rena NO 84111 - Admin: Planning, B250 FRANK Assistant Director, Planning & Building 07-SEP-19 Merid, Ayalneh NO 84111 - Admin: Planning, B250 FRANK Business Analyst II 09-DEC-23 Singh, Parampreet NO 84111 - Admin: Planning, B250 FRANK Business Analyst III 10-DEC-22 Dharnidharka, Anita Shirish NO 84111 - Admin: Planning, B250 FRANK Business Analyst III 16-JUL-18 Duenas, Rodolfo NO Spanish 84111 - Admin: Planning, B250 FRANK Director of Planning & Building 11-SEP-17 Gilchrist, William Aaron NO 84111 - Admin: Planning, B250 FRANK Executive Assistant to the Director 02-JUN-08 Ford, Sylvia Michelle NO 84111 - Admin: Planning, B250 FRANK Management Assistant 19-AUG-23 Dubal-Mahe, Tara Aditya NO 84111 - Admin: Planning, B250 FRANK Project Manager II 03-APR-21 Oliveira, Augusto NO 84111 - Admin: Planning, B250 FRANK Public Service Representative 11-NOV-23 Martinez Calderon, Luis Enriqu YES Spanish 84111 - Admin: Planning, B250 FRANK Public Service Representative 18-MAY-19 Rodgers, Bobbie LaShell YES 84111 - Admin: Planning, B250 FRANK Public Service Representative 13-APR-15 Bell, Julia E YES 84111 - Admin: Planning, B250 FRANK Public Service Representative 03-FEB-14 Russell, Latisha Melvina YES 84111 - Admin: Planning, B250 FRANK Public Service Representative 26-JUL-10 Ue, Sandra S YES Chinese 84111 - Admin: Planning, B250 FRANK Public Service Representative 24-SEP-07 Briceno, Ivone' YES 84111 - Admin: Planning, B250 FRANK Public Service Representative 04-DEC-06 Allen, Ayanna Seynahya YES 84111 - Admin: Planning, B250 FRANK Public Service Representative 20-NOV-93 Compton, Laura YES 84111 - Admin: Planning, B250 FRANK Public Service Representative, Senior 19-MAY-08 Arnold, Jonathan Adam YES Spanish 84111 - Admin: Planning, B250 FRANK Public Service Representative, Senior 16-JUN-07 Armstrong, Desmona Rae YES 84111 - Admin: Planning, B250 FRANK Spatial Data Analyst III 16-JUN-08 Pronio, Micaela Anne NO 84111 - Admin: Planning, B250 FRANK Technical Communications Specialist 01-JUN-19 Lehmer, Aaron Guthrie NO 84111 - Admin: Planning, B250 FRANK Temp Contract Svcs Employee, PT 29-OCT-22 Rex, Diana Lynn NO 84211 - Planning 250 FRANK Deputy Director/City Planner 14-JUN-10 Manasse, Edward Charles NO 84211 - Planning 250 FRANK Management Intern, PT 09-DEC-23 LeGardeur, Claire Beatrice NO 84211 - Planning 250 FRANK Management Intern, PT 25-NOV-23 Thompson, Keanu Louise NO 84211 - Planning 250 FRANK Management Intern, PT 11-NOV-23 Padilla, Mariah Angelique T NO 84211 - Planning 250 FRANK Manager, Planning 27-JUN-05 Kaminski, Laura Beth NO 84211 - Planning 250 FRANK Planner I 09-JUL-22 Inanli, Kubilay Aaron NO 84211 - Planning 250 FRANK Planner II 26-APR-25 YES Salazar, Elizabeth Cecilia NO Attachment Page 165
84211 - Planning 250 FRANK Planner III 01-APR-23 Green, Timothy Paul NO 84211 - Planning 250 FRANK Planner III 01-MAY-21 Lieberworth, Audrey Lillian NO 84211 - Planning 250 FRANK Planner III 03-APR-21 Haynes, Khalilha C R NO 84211 - Planning 250 FRANK Planner III 25-AUG-18 Findley, Daniel S NO Spanish 84211 - Planning 250 FRANK Planner IV 20-FEB-21 Filipau, Ruslan NO 84211 - Planning 250 FRANK Planner IV 06-FEB-21 Rajagopalan, Lakshmi NO 84211 - Planning 250 FRANK Planner IV 21-SEP-19 Alvin, Corey Neil NO 84211 - Planning 250 FRANK Planner IV 28-SEP-15 Winter, Joanna Kathleen NO 84211 - Planning 250 FRANK Public Service Representative 16-APR-22 Skelton, Stephanie Nicole YES 84229 - Zoning 250 FRANK Administrative Assistant II 29-SEP-97 Dunaway, Cheryl B. NO 84229 - Zoning 250 FRANK Manager, Planning 24-JAN-05 Payne, Catherine Elizebeth NO 84229 - Zoning 250 FRANK Manager, Zoning 08-APR-02 Merkamp, Robert Duane NO 84229 - Zoning 250 FRANK Planner I 02-APR-22 Ramirez, Andrea Michelle NO 84229 - Zoning 250 FRANK Planner I 12-OCT-15 Thai, Danny NO Mandarin 84229 - Zoning 250 FRANK Planner II 30-APR-22 Morton, Linda J NO 84229 - Zoning 250 FRANK Planner II 07-FEB-01 Hackett, Maurice R NO 84229 - Zoning 250 FRANK Planner III 15-APR-23 Rotberg, Alexia Lena NO 84229 - Zoning 250 FRANK Planner III 18-FEB-23 Matranga, Michelle Veronica NO 84229 - Zoning 250 FRANK Planner III 15-JUL-17 Selby, Jamila Pearl NO 84229 - Zoning 250 FRANK Planner III 20-JUN-16 Qwan, Gregory D NO 84229 - Zoning 250 FRANK Planner III 29-AUG-05 Rivera, Mike Angel NO Spanish 84229 - Zoning 250 FRANK Planner III, Historic Preservation 29-AUG-83 Marvin, Betty J NO 84229 - Zoning 250 FRANK Planner IV 26-NOV-22 Tan, Christopher Tsuan NO 84229 - Zoning 250 FRANK Planner IV 06-FEB-21 Price, Sarah Lorraine NO 84229 - Zoning 250 FRANK Planner IV 07-NOV-16 Lind, Rebecca H. NO 84229 - Zoning 250 FRANK Planner IV 29-APR-03 Klein, Heather A. NO 84229 - Zoning 250 FRANK Planner IV 04-NOV-02 Vollmann, Peterson Zah NO 84229 - Zoning 250 FRANK Planner IV 28-AUG-00 Gray, Neil D NO 84229 - Zoning 250 FRANK Public Service Representative, Senior 04-APR-20 Abdur-Rasheed, Haneefah YES 84411 - Admin: Engineerin 250 FRANK Deputy Director/Building Official 31-AUG-24 YES Butler, Lonell NO 84412 - Admin: Building In 250 FRANK Administrative Analyst I 07-SEP-19 French, Deborah Anne NO 84412 - Admin: Building In 250 FRANK Administrative Analyst I 31-AUG-13 Visaya, Maxine Marie NO 84412 - Admin: Building In 250 FRANK Administrative Analyst I 30-MAY-89 Campbell, Traci E. NO 84412 - Admin: Building In 250 FRANK Administrative Analyst II 13-FEB-18 Wong Russell, Kimberly YvonneNO 84412 - Admin: Building In 250 FRANK Administrative Analyst II 31-AUG-15 Johnson Jr., Michael Lynn NO Spanish 84412 - Admin: Building In 250 FRANK Administrative Assistant I 06-JAN-24 Brooks V, Antonio James NO Attachment Page 166
84412 - Admin: Building In 250 FRANK Administrative Assistant I 29-APR-23 Loman, Alexius Ashley NO 84412 - Admin: Building In 250 FRANK Administrative Assistant I 12-NOV-22 Mendoza, Erica NO 84412 - Admin: Building In 250 FRANK Management Assistant 02-SEP-80 Smith, Sandra M NO 84412 - Admin: Building In 250 FRANK Office Assistant II 17-SEP-22 Heffley, Monica Marie NO 84412 - Admin: Building In 250 FRANK Office Assistant II 17-OCT-20 Golden, Robert NO 84412 - Admin: Building In 250 FRANK Office Assistant II 06-APR-19 Stanley, Brandon James NO 84412 - Admin: Building In 250 FRANK Office Assistant II 26-SEP-16 Silva-Rodriguez, Delia Lizbeth NO 84412 - Admin: Building In 250 FRANK Public Service Representative 03-FEB-24 Nguyen, Trang Donna Doan YES 84412 - Admin: Building In 250 FRANK Public Service Representative 18-SEP-21 Suguitan, Daniel YES 84412 - Admin: Building In 250 FRANK Public Service Representative 27-APR-15 Reyes, Adoracion R YES 84412 - Admin: Building In 250 FRANK Public Service Representative, Senior 07-DEC-15 Leighton, Alicia Ann YES 84412 - Admin: Building In 250 FRANK Student Trainee, PT 27-MAR-17 Spencer, Erica Nicole YES 84421 - Engineering: Perm 250 FRANK Permit Technician I 26-APR-25 YES Duncan, Nicholas Michael YES 84421 - Engineering: Perm 250 FRANK Permit Technician I 02-MAR-24 House, Randi M YES 84421 - Engineering: Perm 250 FRANK Permit Technician I 26-NOV-22 Lostica Jr, Noel Christopher AguYES 84421 - Engineering: Perm 250 FRANK Permit Technician I 22-JAN-22 Rossini, Nicole Marissa YES 84421 - Engineering: Perm 250 FRANK Permit Technician I 30-OCT-21 Spry, Sonia Piedad Fracasso YES 84421 - Engineering: Perm 250 FRANK Permit Technician I 07-JUN-14 Hoang, Luong Di YES 84421 - Engineering: Perm 250 FRANK Permit Technician II 15-JUN-19 Stewart, Bruce Michael YES 84421 - Engineering: Perm 250 FRANK Planner III 06-JAN-97 Candell, Christopher M YES 84421 - Engineering: Perm 250 FRANK Public Service Representative 16-OCT-21 Palma, Antonia Jennifer YES 84421 - Engineering: Perm 250 FRANK Specialty Combination Inspector, Senior 23-MAY-05 Jull, Thomas W. YES 84421 - Engineering: Perm 250 FRANK Temp Contract Svcs Employee, PT 15-OCT-22 Kato, Janice Junko NO 84431 - Building & Infrastr 250 FRANK Engineer, Assistant II (Office) 16-NOV-19 Silva, Mary Faith Ann NO 84431 - Building & Infrastr 250 FRANK Engineer, Assistant II (Office) 17-JUN-17 Luong, Christie NO 84431 - Building & Infrastr 250 FRANK Engineer, Assistant II (Office) 14-FEB-05 Awayan, Frank NO 84431 - Building & Infrastr 250 FRANK Engineer, Assistant II (Office) 25-AUG-01 Wong, Jennifer J. NO 84431 - Building & Infrastr 250 FRANK Engineer, Civil (Office) 13-JAN-18 Mao, Tiffany Andrea NO 84431 - Building & Infrastr 250 FRANK Engineer, Civil (Office) 07-NOV-16 Xie, Jianting NO 84431 - Building & Infrastr 250 FRANK Engineer, Civil (Office) 13-NOV-12 Liu, Johnny JunJie NO Chinese 84431 - Building & Infrastr 250 FRANK Engineer, Civil (Office) 14-MAY-12 Chiang, Alan NO 84431 - Building & Infrastr 250 FRANK Engineer, Civil (Office) 22-FEB-05 Lee, Calvin Q NO Chinese 84431 - Building & Infrastr 250 FRANK Engineer, Civil Supervising (Office) 07-AUG-00 Wong, Jing F. NO Chinese 84432 - Engineering: Proje 250 FRANK Planner IV 27-MAY-23 Baptiste, Erica NO 84432 - Engineering: Proje 250 FRANK Process Coordinator II 07-OCT-17 Hanif, Christopher Amani NO 84432 - Engineering: Proje 250 FRANK Process Coordinator II 16-OCT-06 Early, Maurice Alexander NO Attachment Page 167
84432 - Engineering: Proje 250 FRANK Process Coordinator III 13-JUL-19 Sabiniano, Elysia NO 84432 - Engineering: Proje 250 FRANK Process Coordinator III 17-NOV-18 Wu, Eva NO Cantonese 84432 - Engineering: Proje 250 FRANK Process Coordinator III 06-JUL-15 Bellomo, Mami Ito NO 84432 - Engineering: Proje 250 FRANK Process Coordinator III 21-APR-08 Lu, Phong Chi NO Chinese 84451 - Inspections: Comm250 FRANK Exempt Limited Duration Employee 18-JAN-25 YES Muela, Cecilia NO 84451 - Inspections: Comm250 FRANK Principal Inspection Supv 13-DEC-99 Reyes, Jorge YES Spanish 84451 - Inspections: Comm250 FRANK Specialty Combination Inspector 08-JUN-24 Chan, Yiu Ming YES Chinese 84451 - Inspections: Comm250 FRANK Specialty Combination Inspector 15-APR-23 Jiang, Terrence YES 84451 - Inspections: Comm250 FRANK Specialty Combination Inspector 18-MAR-23 Gunari, Luke Charles YES 84451 - Inspections: Comm250 FRANK Specialty Combination Inspector 05-SEP-20 Richardson, James W YES 84451 - Inspections: Comm250 FRANK Specialty Combination Inspector 29-JUN-19 Velasquez, Carlos G YES 84451 - Inspections: Comm250 FRANK Specialty Combination Inspector 17-NOV-18 Jacomet, Rodrigo M YES Spanish 84451 - Inspections: Comm250 FRANK Specialty Combination Inspector 21-OCT-17 Wirt, Weldon Stanley YES 84451 - Inspections: Comm250 FRANK Specialty Combination Inspector 11-SEP-17 Vo, Tam Minh YES Vietnamese 84451 - Inspections: Comm250 FRANK Specialty Combination Inspector 07-DEC-15 Harris, Victor Alan YES 84451 - Inspections: Comm250 FRANK Specialty Combination Inspector 28-APR-14 Martin, Kevin James YES 84451 - Inspections: Comm250 FRANK Specialty Combination Inspector 06-JAN-14 Verschuur, Joanneke Frances YES 84451 - Inspections: Comm250 FRANK Specialty Combination Inspector 16-OCT-06 Martinelli, Eugene YES 84451 - Inspections: Comm250 FRANK Specialty Combination Inspector 15-NOV-99 Carrillo, David YES Spanish 84451 - Inspections: Comm250 FRANK Specialty Combination Inspector 06-OCT-98 Garcia, Joel C. YES Spanish 84452 - Inspections: Reside250 FRANK Principal Inspection Supv 01-NOV-99 Miles, David C. YES 84452 - Inspections: Reside250 FRANK Specialty Combination Inspector 22-JUN-24 Hamilton, Nina Michele YES 84452 - Inspections: Reside250 FRANK Specialty Combination Inspector 15-APR-23 Amos III, Jessie YES 84452 - Inspections: Reside250 FRANK Specialty Combination Inspector 04-APR-20 Owczarzak, Thomas Michael YES 84452 - Inspections: Reside250 FRANK Specialty Combination Inspector 14-DEC-19 Norris, Shane Robert YES 84452 - Inspections: Reside250 FRANK Specialty Combination Inspector 14-DEC-19 Windom, James Stephen YES 84452 - Inspections: Reside250 FRANK Specialty Combination Inspector 01-DEC-18 Thynne, Angus YES 84452 - Inspections: Reside250 FRANK Specialty Combination Inspector 03-NOV-18 Hasert, Theodore A YES 84452 - Inspections: Reside250 FRANK Specialty Combination Inspector 10-NOV-14 Ramirez, Ivan Gutierrez YES 84452 - Inspections: Reside250 FRANK Specialty Combination Inspector 24-JUL-06 Bernal, Robert Nieto YES 84452 - Inspections: Reside250 FRANK Specialty Combination Inspector 01-NOV-99 Delagrange, Joseph Richard YES 84452 - Inspections: Reside250 FRANK Specialty Combination Inspector 10-JUN-91 Nguyen, Kim YES Vietnamese 84452 - Inspections: Reside250 FRANK Specialty Combination Inspector 15-MAY-89 Gunari, Kenneth A YES 84452 - Inspections: Reside250 FRANK Specialty Combination Inspector, Senior 29-JUN-19 Sims, Daniel Gene YES 84452 - Inspections: Reside250 FRANK Specialty Combination Inspector, Senior 11-SEP-17 Fryer, John Anderson YES 84453 - Inspections: Infras 250 FRANK Construction Inspector, Sr (Field) 04-MAR-02 Larks, Dennis M. YES Attachment Page 168
84454 - Inspections: Neigh 250 FRANK Principal Inspection Supv 13-FEB-07 Velez, David Enrique NO Spanish 84454 - Inspections: Neigh 250 FRANK Program Analyst III 10-APR-06 Banh, Hoang Le NO 84454 - Inspections: Neigh 250 FRANK Specialty Combination Inspector 15-OCT-22 Vo, Minh Van YES Vietnamese 84454 - Inspections: Neigh 250 FRANK Specialty Combination Inspector 16-APR-22 Lee, Jee hyeon YES 84454 - Inspections: Neigh 250 FRANK Specialty Combination Inspector 11-OCT-21 Picot, Terrell Ben YES 84454 - Inspections: Neigh 250 FRANK Specialty Combination Inspector 18-SEP-21 Atkinson, Russell Martin YES 84454 - Inspections: Neigh 250 FRANK Specialty Combination Inspector 18-SEP-21 Ibarra, Gabriel Richard YES 84454 - Inspections: Neigh 250 FRANK Specialty Combination Inspector 18-SEP-21 Scyphers, Christopher Boyd YES 84454 - Inspections: Neigh 250 FRANK Specialty Combination Inspector 12-MAR-18 Gunari, Seth Antonio YES 84454 - Inspections: Neigh 250 FRANK Specialty Combination Inspector 11-SEP-17 Wimbish, James Damon YES 84454 - Inspections: Neigh 250 FRANK Specialty Combination Inspector 07-DEC-15 Wan, Benson YES Mandarin 84454 - Inspections: Neigh 250 FRANK Specialty Combination Inspector 23-JAN-12 Brown, Dimitrius M YES 84454 - Inspections: Neigh 250 FRANK Specialty Combination Inspector 24-JUL-06 Walker, Robert Lee Jr YES 84454 - Inspections: Neigh 250 FRANK Specialty Combination Inspector, Senior 11-SEP-17 Rojo, Mariano J YES 84454 - Inspections: Neigh 250 FRANK Specialty Combination Inspector, Senior 07-DEC-15 Ha, Travis Xuan YES 85111 - Admin: Economic &250 FRANK Account Clerk III 02-APR-22 Henderson, Marissa Sanchez NO Attachment Page 169
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OPD FY 2024-2025
ORGANIZATION ADDRESS_LINE_1 JOB_CLASS HIRE_DATE NEW HIRE PCP_POSITION BILINGUAL 102140 - Research, Planning & Crime Analysis455 7th Street Police Officer (PERS) 01-APR-23 NO spanish 108140 - District Area 4 455 7th Street Police Officer (PERS) 02-APR-13 YES Spanish 107510 - Traffic Operations 455 7th Street Police Services Technician II 02-DEC-13 YES spanish 102320 - Homicide 455 7th Street Police Officer (PERS) 02-DEC-13 YES Spanish 107710 - Special Operations 455 7th Street Police Services Technician II 02-FEB-87 YES Chinese 108710 - Special Resources BFO 1 455 7th Street Police Officer (PERS) 02-JAN-14 YES Chinese 107710 - Special Operations 455 7th Street Police Officer (PERS) 02-JUL-18 NO spanish 102330 - Robbery & Burglary Section 455 7th Street Police Officer (PERS) 02-OCT-03 YES Spanish 103430 - Training Unit 455 7th Street Police Officer (PERS) 02-SEP-23 No spanish 103430 - Training Unit 455 7th Street Police Officer (PERS) 02-SEP-23 No spanish 108630 - Ceasefire 455 7th Street Sergeant of Police (PERS) 02-SEP-23 YES spanish 108140 - District Area 4 455 7th Street Police Officer (PERS) 03-AUG-15 YES spanish 108150 - District Area 5 455 7th Street Captain of Police (PERS) 03-AUG-98 YES Spanish 103430 - Training Unit 455 7th Street Police Officer (PERS) 03-FEB-24 No spanish 103242 - Records & Warrants 455 7th Street Police Records Supervisor 03-JAN-05 YES Spanish 102610 - Criminalistics Unit 455 7th Street Criminalist II 04-APR-11 NO Chinese 102610 - Criminalistics Unit 455 7th Street Criminalist II 04-FEB-23 NO spanish 102321 - Misdemeanor Crimes & Task Forces 455 7th Street Police Officer (PERS) 04-JAN-99 YES Vietnamese 103242 - Records & Warrants 455 7th Street Police Records Specialist 05-AUG-13 YES spanish 103310 - Communications Unit 455 7th Street Police Communications Dispatcher 05-DEC-15 YES Spanish 103310 - Communications Unit 455 7th Street Police Communications Dispatcher 05-FEB-22 YES spanish 102330 - Robbery & Burglary Section 455 7th Street Lieutenant of Police (PERS) 05-JUN-06 YES spanish 102321 - Misdemeanor Crimes & Task Forces 455 7th Street Lieutenant of Police (PERS) 05-JUN-06 YES Spanish 108110 - District Area 1 455 7th Street Sergeant of Police (PERS) 05-JUN-06 YES Spanish 108160 - District Area 6 455 7th Street Police Officer (PERS) 05-MAR-22 YES spanish 108010 - District Command Administration 455 7th Street Police Records Specialist 05-MAR-22 YES spanish 108160 - District Area 6 455 7th Street Police Officer (PERS) 05-MAR-22 YES spanish 103310 - Communications Unit 455 7th Street Police Communications Dispatcher 05-SEP-00 YES Spanish 102320 - Homicide 455 7th Street Police Officer (PERS) 06-FEB-06 YES spanish 108160 - District Area 6 455 7th Street Police Officer (PERS) 06-FEB-06 YES Spanish 108160 - District Area 6 455 7th Street Police Services Technician II 06-JAN-14 YES spanish 108120 - District Area 2 455 7th Street Police Services Technician II 06-JAN-14 YES spanish 103310 - Communications Unit 455 7th Street Police Communications Dispatcher 06-JUL-15 YES Chinese-Cantonese 103310 - Communications Unit 455 7th Street Police Communications Dispatcher 06-JUL-15 YES Spanish 106810 - PAS Administration 455 7th Street Administrative Analyst II 06-JUN-00 NO Chinese 108160 - District Area 6 455 7th Street Police Officer (PERS) 06-NOV-17 YES spanish 108160 - District Area 6 455 7th Street Police Officer (PERS) 06-SEP-17 YES spanish 108160 - District Area 6 455 7th Street Police Officer (PERS) 06-SEP-17 YES spanish 108120 - District Area 2 455 7th Street Police Officer (PERS) 06-SEP-17 YES spanish 108130 - District Area 3 455 7th Street Police Officer (PERS) 06-SEP-17 YES spanish 108150 - District Area 5 455 7th Street Police Officer (PERS) 06-SEP-17 YES spanish 102310 - Criminal Investigations 455 7th Street Police Evidence Technician 07-APR-14 YES chinese 102321 - Misdemeanor Crimes & Task Forces 455 7th Street Police Officer (PERS) 07-DEC-00 YES Spanish 103310 - Communications Unit 455 7th Street Police Communications Manager 07-FEB-11 YES Chinese-Cantonese 101120 - Internal Affairs 455 7th Street Sergeant of Police (PERS) 07-SEP-18 NO spanish 101130 - Office of the Inspector General 455 7th Street Administrative Analyst II 08-APR-13 NO chinese 102310 - Criminal Investigations 455 7th Street Police Evidence Technician 08-DEC-14 YES Spanish 108140 - District Area 4 455 7th Street Police Services Technician II 08-DEC-14 YES Spanish 103430 - Training Unit 455 7th Street Police Records Specialist 08-JUL-96 No Spanish 103430 - Training Unit 455 7th Street Police Officer (PERS) 08-JUN-24 No spanish 108710 - Special Resources BFO 1 455 7th Street Police Officer (PERS) 08-JUN-98 YES Spanish Attachment Page 185
108130 - District Area 3 455 7th Street Sergeant of Police (PERS) 09-DEC-13 YES spanish 103310 - Communications Unit 455 7th Street Police Communications Dispatcher, Senior09-JUL-01 YES Spanish 108140 - District Area 4 455 7th Street Police Officer (PERS) 09-JUL-07 YES spanish 107510 - Traffic Operations 455 7th Street Police Officer (PERS) 09-JUL-07 YES Spanish 103430 - Training Unit 455 7th Street Police Officer (PERS) 09-JUL-22 No spanish 108160 - District Area 6 455 7th Street Police Officer (PERS) 09-JUL-22 YES spanish 108710 - Special Resources BFO 1 455 7th Street Police Officer (PERS) 09-MAR-00 YES spanish 108710 - Special Resources BFO 1 455 7th Street Police Officer (PERS) 09-MAR-19 YES Spanish 108710 - Special Resources BFO 1 455 7th Street Police Officer (PERS) 09-MAR-19 YES spanish 102130 - Special Victims Section 455 7th Street Police Officer (PERS) 09-NOV-15 YES spanish 108150 - District Area 5 455 7th Street Police Officer (PERS) 09-NOV-15 YES spanish 102321 - Misdemeanor Crimes & Task Forces 455 7th Street Police Officer (PERS) 09-NOV-15 YES spanish 108140 - District Area 4 455 7th Street Police Officer (PERS) 10-JUL-21 YES spanish 102330 - Robbery & Burglary Section 455 7th Street Police Officer (PERS) 10-JUL-21 YES spanish 108120 - District Area 2 455 7th Street Police Officer (PERS) 10-JUL-21 YES Tagalog/Filipino 108120 - District Area 2 455 7th Street Police Officer (PERS) 10-JUL-21 YES spanish 108120 - District Area 2 455 7th Street Police Officer (PERS) 10-MAR-00 YES spanish 108120 - District Area 2 455 7th Street Sergeant of Police (PERS) 10-MAR-00 YES Spanish 108160 - District Area 6 455 7th Street Sergeant of Police (PERS) 10-MAR-08 YES spanish 103310 - Communications Unit 455 7th Street Police Communications Dispatcher 10-MAY-25 YES YES spanish 103242 - Records & Warrants 455 7th Street Police Records Specialist 10-NOV-14 YES Chinese-Cantonese 108150 - District Area 5 455 7th Street Police Officer (PERS) 10-OCT-16 YES spanish 107510 - Traffic Operations 455 7th Street Lieutenant of Police (PERS) 11-DEC-06 YEs Spanish 108140 - District Area 4 455 7th Street Lieutenant of Police (PERS) 11-JUL-05 YES Spanish 102320 - Homicide 455 7th Street Police Officer (PERS) 11-JUL-16 YES spanish 108160 - District Area 6 455 7th Street Police Officer (PERS) 11-MAY-18 YES spanish 103430 - Training Unit 455 7th Street Police Officer (PERS) 11-NOV-23 No spanish 108120 - District Area 2 455 7th Street Police Officer (PERS) 11-NOV-23 YES spanish 108150 - District Area 5 455 7th Street Police Officer (PERS) 12-DEC-20 YES spanish 108160 - District Area 6 455 7th Street Police Officer (PERS) 12-DEC-20 YES spanish 108130 - District Area 3 455 7th Street Police Officer (PERS) 12-DEC-20 YES spanish 102320 - Homicide 455 7th Street Sergeant of Police (PERS) 12-SEP-11 YES Spanish 103310 - Communications Unit 455 7th Street Police Communications Dispatcher 13-JUL-19 YES spanish 108160 - District Area 6 455 7th Street Police Officer (PERS) 13-JUL-19 YES spanish 108120 - District Area 2 455 7th Street Police Officer (PERS) 13-MAY-23 YES spanish 108160 - District Area 6 455 7th Street Police Officer (PERS) 13-NOV-21 YES spanish 108820 - Special Resources BFO 2 455 7th Street Police Officer (PERS) 14-MAY-22 YES chinese 106510 - Fiscal Services 455 7th Street Accountant III 15-DEC-18 NO Chinese 102330 - Robbery & Burglary Section 455 7th Street Sergeant of Police (PERS) 15-MAR-99 YES Vietnamese 103110 - Bureau of Services - Administration Unit455 7th Street Project Manager II 15-MAY-21 NO spanish 108120 - District Area 2 455 7th Street Sergeant of Police (PERS) 15-OCT-07 YES Spanish 108630 - Ceasefire 455 7th Street Police Officer (PERS) 15-OCT-22 YES spanish 102120 - Property and Evidence 455 7th Street Police Property Specialist 16-APR-22 YES spanish 102320 - Homicide 455 7th Street Police Officer (PERS) 16-DEC-13 YES spanish 108630 - Ceasefire 455 7th Street Police Officer (PERS) 16-DEC-13 YES spanish 108710 - Special Resources BFO 1 455 7th Street Police Officer (PERS) 16-DEC-13 YES spanish 102130 - Special Victims Section 455 7th Street Police Officer (PERS) 16-DEC-13 YES spanish 108710 - Special Resources BFO 1 455 7th Street Police Officer (PERS) 16-DEC-13 YES spanish 108130 - District Area 3 455 7th Street Police Officer (PERS) 16-OCT-21 YES spanish 101120 - Internal Affairs 455 7th Street Deputy Chief of Police (PERS) 16-SEP-96 NO Spanish 103310 - Communications Unit 455 7th Street Police Communications Dispatcher 17-FEB-24 YES spanish 108630 - Ceasefire 455 7th Street Police Officer (PERS) 17-MAR-14 YES Spanish 108110 - District Area 1 455 7th Street Police Officer (PERS) 17-MAR-14 YES chinese Attachment Page 186
108130 - District Area 3 455 7th Street Sergeant of Police (PERS) 17-MAY-02 YES Spanish 108820 - Special Resources BFO 2 455 7th Street Police Officer (PERS) 17-MAY-02 YES Tagalog/Filipino 108630 - Ceasefire 455 7th Street Police Officer (PERS) 17-MAY-18 YES spanish 108110 - District Area 1 455 7th Street Police Officer (PERS) 17-MAY-18 YES spanish 108110 - District Area 1 455 7th Street Police Officer (PERS) 17-MAY-18 YES spanish 108150 - District Area 5 455 7th Street Police Officer (PERS) 17-OCT-16 YES Spanish 108110 - District Area 1 455 7th Street Police Officer (PERS) 17-OCT-16 YES spanish 101120 - Internal Affairs 455 7th Street Sergeant of Police (PERS) 17-SEP-12 NO Chinese 102320 - Homicide 455 7th Street Lieutenant of Police (PERS) 17-SEP-12 YES spanish 101120 - Internal Affairs 455 7th Street Sergeant of Police (PERS) 17-SEP-12 NO spanish 108130 - District Area 3 455 7th Street Sergeant of Police (PERS) 17-SEP-12 YES Chinese 102310 - Criminal Investigations 455 7th Street Police Services Technician II 17-SEP-22 YES spanish 102310 - Criminal Investigations 455 7th Street Police Records Specialist 18-FEB-14 YES Chinese 103310 - Communications Unit 455 7th Street Police Communications Dispatcher 18-MAY-19 YES spanish 108140 - District Area 4 455 7th Street Captain of Police (PERS) 19-JUN-00 YES Spanish 103310 - Communications Unit 455 7th Street Police Records Specialist 19-SEP-20 YES spanish 108130 - District Area 3 455 7th Street Police Officer (PERS) 20-APR-15 YES spanish 107510 - Traffic Operations 455 7th Street Police Officer (PERS) 20-APR-15 YES spanish 108820 - Special Resources BFO 2 455 7th Street Police Officer (PERS) 20-APR-15 YES spanish 102321 - Misdemeanor Crimes & Task Forces 455 7th Street Police Officer (PERS) 20-APR-15 YES Spanish 108820 - Special Resources BFO 2 455 7th Street Police Officer (PERS) 20-APR-15 YES spanish 102310 - Criminal Investigations 455 7th Street Police Evidence Technician 20-AUG-12 YES Spanish 103242 - Records & Warrants 455 7th Street Police Records Specialist 20-JAN-24 YES spanish 108010 - District Command Administration 455 7th Street Police Records Specialist 20-JAN-24 YES spanish 102610 - Criminalistics Unit 455 7th Street Criminalist III 20-OCT-08 NO Chinese-Cantonese 106210 - Police Personnel 455 7th Street Administrative Analyst II 20-OCT-08 NO spanish 102130 - Special Victims Section 455 7th Street Police Officer (PERS) 21-APR-14 YES Chinese 108140 - District Area 4 455 7th Street Police Officer (PERS) 21-APR-14 YES spanish 108150 - District Area 5 455 7th Street Sergeant of Police (PERS) 21-APR-14 YES Spanish 107510 - Traffic Operations 455 7th Street Police Officer (PERS) 21-APR-14 YES Chinese 102130 - Special Victims Section 455 7th Street Police Officer (PERS) 21-APR-14 YES spanish 108710 - Special Resources BFO 1 455 7th Street Police Officer (PERS) 21-APR-14 YES chinese 108130 - District Area 3 455 7th Street Captain of Police (PERS) 22-APR-02 YES Chinese 103310 - Communications Unit 455 7th Street Police Communications Dispatcher 22-JAN-22 YES spanish 102320 - Homicide 455 7th Street Police Officer (PERS) 22-JUL-02 YES Tagalog/Filipino 108710 - Special Resources BFO 1 455 7th Street Lieutenant of Police (PERS) 22-JUL-02 YES Spanish 108630 - Ceasefire 455 7th Street Lieutenant of Police (PERS) 22-JUL-02 YES Spanish 108820 - Special Resources BFO 2 455 7th Street Police Officer (PERS) 22-JUN-15 YES spanish 103242 - Records & Warrants 455 7th Street Police Records Specialist 22-JUN-15 YES Spanish 102321 - Misdemeanor Crimes & Task Forces 455 7th Street Police Officer (PERS) 22-JUN-15 YES chinese 108110 - District Area 1 455 7th Street Police Officer (PERS) 22-JUN-15 YES spanish 108150 - District Area 5 455 7th Street Sergeant of Police (PERS) 22-JUN-15 YES spanish 108820 - Special Resources BFO 2 455 7th Street Police Officer (PERS) 22-JUN-15 YES chinese 103242 - Records & Warrants 455 7th Street Police Records Specialist 22-MAY-03 YES Chinese-Cantonese 108150 - District Area 5 455 7th Street Police Officer (PERS) 22-SEP-14 YES spanish 108130 - District Area 3 455 7th Street Sergeant of Police (PERS) 22-SEP-14 YES spanish 108150 - District Area 5 455 7th Street Sergeant of Police (PERS) 22-SEP-14 YES spanish 108150 - District Area 5 455 7th Street Police Officer (PERS) 22-SEP-18 YES spanish 108010 - District Command Administration 455 7th Street Police Records Specialist 23-APR-18 YES spanish 106610 - Background & Recruiting 455 7th Street Administrative Analyst II 23-APR-18 NO Chinese-Cantonese 103310 - Communications Unit 455 7th Street Police Communications Dispatcher 23-DEC-23 YES spanish 108140 - District Area 4 455 7th Street Police Services Technician II 23-FEB-15 YES Chinese-Cantonese 108140 - District Area 4 455 7th Street Police Officer (PERS) 23-FEB-19 YES spanish Attachment Page 187
107710 - Special Operations 455 7th Street Police Officer (PERS) 23-FEB-99 YES Spanish 108130 - District Area 3 455 7th Street Police Officer (PERS) 23-JUL-22 YES spanish 102130 - Special Victims Section 455 7th Street Police Services Technician II 23-MAR-19 YES spanish 102310 - Criminal Investigations 455 7th Street Administrative Analyst II 23-OCT-89 YES Tagalog/Filipino 108110 - District Area 1 455 7th Street Police Officer (PERS) 24-APR-01 YES Chinese 108120 - District Area 2 455 7th Street Police Officer (PERS) 24-AUG-19 YES spanish 103430 - Training Unit 455 7th Street Police Officer (PERS) 24-AUG-19 No spanish 107510 - Traffic Operations 455 7th Street Police Officer (PERS) 24-AUG-19 YES Chinese 108140 - District Area 4 455 7th Street Police Officer (PERS) 24-AUG-19 YES spanish 108120 - District Area 2 455 7th Street Sergeant of Police (PERS) 24-DEC-22 YES spanish 108130 - District Area 3 455 7th Street Police Services Technician II 24-MAR-14 YES spanish 108110 - District Area 1 455 7th Street Police Officer (PERS) 25-AUG-18 YES spanish 108120 - District Area 2 455 7th Street Police Officer (PERS) 25-JAN-20 YES Spanish 108150 - District Area 5 455 7th Street Police Officer (PERS) 25-JAN-20 YES Chinese 108110 - District Area 1 455 7th Street Police Officer (PERS) 25-MAR-13 YES spanish 108710 - Special Resources BFO 1 455 7th Street Police Officer (PERS) 25-MAR-13 YES chinese 102280 - Crime Analysis Section 455 7th Street Crime Analyst 25-NOV-23 NO spanish 107710 - Special Operations 455 7th Street Sergeant of Police (PERS) 25-OCT-99 YES Spanish 108120 - District Area 2 455 7th Street Sergeant of Police (PERS) 25-SEP-13 YES Chinese-Cantonese 102320 - Homicide 455 7th Street Police Officer (PERS) 25-SEP-13 YES spanish 102130 - Special Victims Section 455 7th Street Police Officer (PERS) 25-SEP-13 YES spanish 108120 - District Area 2 455 7th Street Police Officer (PERS) 25-SEP-13 YES spanish 108150 - District Area 5 455 7th Street Sergeant of Police (PERS) 25-SEP-13 YES spanish 101140 - Intelligence Unit 455 7th Street Police Officer (PERS) 26-FEB-07 NO spanish 108820 - Special Resources BFO 2 455 7th Street Police Officer (PERS) 26-FEB-07 YES spanish 108150 - District Area 5 455 7th Street Sergeant of Police (PERS) 26-FEB-07 YES Chinese 108150 - District Area 5 455 7th Street Police Officer (PERS) 26-JUL-10 YES Spanish 108820 - Special Resources BFO 2 455 7th Street Police Officer (PERS) 26-JUL-10 YES Spanish 108130 - District Area 3 455 7th Street Police Officer (PERS) 26-JUN-21 YES spanish 108150 - District Area 5 455 7th Street Police Officer (PERS) 26-JUN-21 YES spanish 108120 - District Area 2 455 7th Street Police Officer (PERS) 26-NOV-22 YES spanish 108130 - District Area 3 455 7th Street Police Officer (PERS) 26-NOV-22 YES spanish 103310 - Communications Unit 455 7th Street Police Communications Dispatcher 26-OCT-24 YES YES spanish 101120 - Internal Affairs 455 7th Street Intake Technician 26-SEP-16 YES Chinese-Cantonese 108630 - Ceasefire 455 7th Street Police Officer (PERS) 27-JUN-16 YES spanish 102130 - Special Victims Section 455 7th Street Police Officer (PERS) 27-JUN-16 YES Chinese 108710 - Special Resources BFO 1 455 7th Street Police Officer (PERS) 27-JUN-16 YES spanish 108110 - District Area 1 455 7th Street Police Officer (PERS) 27-OCT-14 YES spanish 108130 - District Area 3 455 7th Street Police Officer (PERS) 28-AUG-06 YES Cambodian 108140 - District Area 4 455 7th Street Sergeant of Police (PERS) 28-FEB-05 YES spanish 108630 - Ceasefire 455 7th Street Police Officer (PERS) 28-FEB-05 YES French 107510 - Traffic Operations 455 7th Street Sergeant of Police (PERS) 28-JAN-08 YES spanish 102320 - Homicide 455 7th Street Sergeant of Police (PERS) 28-JAN-08 YES Chinese 102321 - Misdemeanor Crimes & Task Forces 455 7th Street Sergeant of Police (PERS) 28-JAN-08 YES Spanish 108630 - Ceasefire 455 7th Street Police Officer (PERS) 28-JUL-18 YES spanish 108110 - District Area 1 455 7th Street Police Officer (PERS) 28-NOV-05 YES Spanish 103430 - Training Unit 455 7th Street Lieutenant of Police (PERS) 28-NOV-05 No Spanish 103430 - Training Unit 455 7th Street Police Records Specialist 29-AUG-01 No Tagalog/Filipino 102350 - Youth & School Services Section 455 7th Street Police Records Specialist 29-FEB-16 YES spanish 103310 - Communications Unit 455 7th Street Police Communications Dispatcher 29-JUN-19 YES spanish 108110 - District Area 1 455 7th Street Police Officer (PERS) 29-NOV-99 YES Spanish 102130 - Special Victims Section 455 7th Street Police Officer (PERS) 29-OCT-12 YES Chinese 103310 - Communications Unit 455 7th Street Police Communications Dispatcher 29-OCT-12 YES spanish Attachment Page 188
106510 - Fiscal Services 455 7th Street Administrative Analyst II 29-OCT-90 NO Spanish 103310 - Communications Unit 455 7th Street Police Communications Dispatcher 30-DEC-13 YES Spanish 103430 - Training Unit 455 7th Street Police Officer (PERS) 30-MAR-24 No spanish 108160 - District Area 6 455 7th Street Lieutenant of Police (PERS) 30-MAY-00 YES Vietnamese 108120 - District Area 2 455 7th Street Police Officer (PERS) 30-OCT-21 YES spanish Attachment Page 189
Department Name: Oakland Police Commission
Fiscal Year: FY2024-25

EQUAL ACCESS ORDINANCE

ANNUAL COMPLIANCE PLAN

I. DEPARTMENT DIRECTOR SIGNATURE PAGE

Sign the following certification that the Department Director has reviewed this Annual Compliance Plan for final approval:

I, Mykah Montgomery, hereby certify that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopt the goals specified in this Annual Compliance Plan. This Annual Compliance Plan for the Oakland Police Commission was submitted on June 24, 2025.

Mykah Montgomery
______________________________ .

Chief of Staff Signature

Mykah Montgomery
______________________________ .

Type Name

Attachment Page 190
Department Name: Police Commission
Fiscal Year: FY2024-25

II. QUANTITATIVE ASSESSMENT REPORT

Department Name:

Table 1 Department Director | Chief of Staff Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Mykah Montgomery Mykah Montgomery Mykah Montgomery Title Chief of Staff Chief of Staff Chief of Staff
Address 250 Frank Ogawa Plaza 250 Frank Ogawa Plaza 250 Frank Ogawa Plaza Phone# 510-495-5415 510-495-5415 510-495-5415
Email [email protected] [email protected] [email protected]

Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees New Hires
Public Contact Positions (PCP) 1 100% New PCP Hires 0 100% PCP With Spanish Language Skill 0 0% New PCP Hires with SP Skill 0 0% PCP With Chinese Language Skill 0 0% New PCP Hires with CH Skill 0 0%

Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year? x No  Yes – Please describe below Job Title Outcome
N/A Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*

*Please provide an explanation for all ‘other’ outcomes: N/A

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) Police Commission (“OPC”) Volunteer Board
OPC Chief of Staff – Only staff member

Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year? x No  Yes – Please describe below

Description: N/A

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department? x No  Yes – Please describe below.

Super PCP Unit Language Goal FTE Actual FTE
N/A SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking

Attachment Page 191
Department Name: Police Commission
Fiscal Year: FY2024-25

Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

Community Engagement Flyers yes yes
FAQs yes yes

Total # of vital documents reported

Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese? x Yes  No – Please describe below

As part of the Action Plan for the OPC, the following materials and events were translated into Spanish and Chinese:
• Police Chief Recruitment – Community Forums
• Inspector General (OIG) Recruitment – Community Forums • Pursuit Policy – Community Forums
• Pursuit Policy – Frequently Asked Questions (FAQs)

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
The voicemail system has been translated 510-238-2187 complete

Table 7. Public Notices & Resources
Language access notice displayed at reception area x Yes  No I-Speak Card/ Language List displayed at reception area x Yes  No Department staff provided with language access resources (Interpretation#, FAQ, training…etc) x Yes  No If you answered “no” to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B(1).

Table 8. OPD & OFD Report on Language Interpretation Line TH

Vendor Name: N/A
Top 5 languages requested:

FY Total Usage Minutes
FY Total Expenditure
Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE %

N/A N/A N/A N/A N/A N/A N/A N/A N/A

Attachment Page 192
Department Name: Police Commission
Fiscal Year: FY2024-25

Table 8 applies to City Departments that use its own language interpretation line. At the present time, this only applies to OPD and OFD.

Attachment Page 193
Department Name:

Fiscal Year: FY2024-25

III. QUALITATIVE ASSESSMENT REPORT

A. Bilingual Public Contact Positions Assessment

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 1 1 1 0 no 0 0 no
Goal = PCP X %

This report covers fiscal year 2024-2025, and data is reported as of June 2025.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

There were efforts to hire a Spanish-speaking Administrative Analyst in 2024. We were actively in the hiring process when the City’s budget crisis forced a halt to all hiring activity, ultimately resulting in the position being eliminated. Therefore, the goal of establishing a bilingual public contact position was not achieved.

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

See above.

3. Highlight positive changes, successes, and best practices.

While our staffing capacity is currently limited—with one full-time position (Chief of Staff) and no bilingual staff—we have continued to prioritize accessible, transparent public engagement to the best of our ability. In 2024, we actively pursued hiring a Spanish-speaking Administrative Analyst to expand our bilingual support. Unfortunately, the position was eliminated due to the City’s budget crisis and subsequent hiring freeze.

Despite this challenge, we have implemented several best practices to support inclusive public contact:
• Our website includes built-in translation capabilities, allowing the public to read the main content in languages other than English. However, agendas, meeting minutes, and attached documents— such as reports and presentations—are currently only available in English once opened or downloaded.
o If there is a way to enable automatic translation of linked documents—such as agendas and meeting minutes—directly through the website, it would significantly enhance accessibility. In the meantime, we collaborate with the City’s Equal Access Language Team when multilingual collateral is needed to ensure inclusive public communication. • We provide live Spanish interpretation during Commission public forums through coordination with the City’s language access team.
• We respond to community members' language needs by collaborating with other City departments when bilingual support is requested.

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking

Attachment Page 194
Department Name:

Fiscal Year: FY2024-25

Although we are currently a single-person office, we remain committed to language access and continue to advocate for resources that would allow us to meet the needs of Oakland’s diverse communities.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

N/A

B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services. Please list the locations in which notices are posted.

These notices are posted in the office, 250 Frank Ogawa Plaza, Ste. 6302, and on our speaker cards and website.

3. Describe other materials the Department has provided in multiple languages? N/A

C. Multilingual Telephone Messages Assessment

1. Provide an assessment of the provision of multilingual messages and hotlines.

The Equal Access team created multilingual voicemail messages for our public-facing phone number.

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

When high-profile topics arise—such as the Pursuit Policy, the hiring of a new Chief of Police, Inspector General, or CPRA Executive Director—we ensure that all public-facing materials, including event flyers, community forum announcements, FAQs, and other key documents, are translated into multiple languages. These materials are then posted on our website, shared with our distribution list, and disseminated through Twitter and other social media platforms as appropriate.

Attachment Page 195
Department Name:

Fiscal Year: FY2024-25

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

There have been no language access complaints received this year.

In 2024, our department supported the administration of the City’s Language Access Survey by sharing it through our communication channels, including our website and email distribution list. While we do not currently have an internal language access strategy beyond leveraging the City’s Equal Access Language Team for translation and interpretation needs, we recognize the importance of this work and are committed to making language access a priority within our operational capacity.

As a single-staff department, we do not have the internal resources or staffing necessary to implement a comprehensive language access plan on our own. The City’s budget constraints have also eliminated previously planned staffing increases that could have supported this work.

That said, we would welcome the opportunity to use survey findings to inform a more intentional strategy in the future—particularly in identifying which languages are most commonly spoken among our community stakeholders, and tailoring public-facing communications accordingly. We are also open to aligning our efforts with any citywide recommendations or frameworks that emerge from the survey results.

While we do not currently use additional survey tools for community engagement, we continue to seek out feedback through public comment, community forums, and direct engagement, and we remain committed to inclusive and equitable communication practices to the extent possible within our limited staffing structure.

E. Action Plan

1. Identify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

See above.

Attachment Page 196
Police Commission FY 2024-2025
ORGANIZATION ADDRESS_LINE_1 JOB_CLASS HIRE_DATE NEW HIRE PCP_POSITIONBILINGUAL 66111 - Police Commission 1 Frank Ogawa Plaza Project Manager II 25-NOV-23 Prov to Perm Hire Yes NO Attachment Page 197
Attachment Page 198
Department Name: OPW
Fiscal Year: FY2024-25

II. QUANTITATIVE ASSESSMENT REPORT

Department Name:OPW
Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Josh Rowan Robyn Hanson Robyn Hanson
Title Director of Public Works Support Services Manager Support Services Manager Address 250 Frank H. Ogawa Plz., Ste. 4314 250 Frank H. Ogawa Plz., Ste. 4314 250 Frank H. Ogawa Plz., Ste. 4314 Phone# 510-238-4470 510-238-2296 510-238-2296
Email [email protected] [email protected] [email protected]

Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 743.63 New Hires 7
Public Contact Positions (PCP) 31 100% New PCP Hires 0 100% PCP With Spanish Language Skill 6 19% New PCP Hires with SP Skill 0 0% PCP With Chinese Language Skill 2 6% New PCP Hires with CH Skill 0 0%

*Please provide an explanation for all ‘other’ outcomes:

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) 30111 – Director and Human Resources Unit 30555 – Facilities Roving Custodial - OPR 30112 – Human Resources 30556 – Facilities Maintenance
30121 – PWA Fiscal Services 30557 – Facilities Structural 30181 – Management Information Systems Unit 30558 – Facilities Electrical/Project 30211 – Engineering and Construction - Administration 30559 – Facilities Custodial - OPL 30231 – Project Delivery - Administration 30611 – Facilities & Environment Asst. Director’s Office 30232 – Construction Management and Material Testing 30651 – Parks/Bldg. Maintenance Administration 30234 – Facilities Planning and Development 30652 – Landscape Maintenance 30241 – Engineering Design and ROW - Administration 30654 – Tree Services 30244 – Sanitary Sewer Design 30671 – SCGA Administration 30245 – Watershed and Stormwater Program 30672 – Street Cleaning 30511 – Infrastructure & Ops Asst. Director’s Office 30673 – Graffiti Abatement & Rapid Response 30532 – Storm Drain Maintenance 30674 – Illegal Dumping 30553 – Sewer System Maintenance 30676 – Litter Enforcement 30541 – Equipment Services Administration 30681 – Environmental Services Administration 30551 – Facilities Administration 30682 – Environmental Services Recycling & Solid Waste 30552 – Facilities Civic Center Complex 30683 – Environmental Services Environmental Remediation 30553 – Facilities Hall of Justice Complex 30684 – Environmental Services Sustainability 30554 – Facilities Plant Operations 30689 – Environmental Services Energy Group

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking

Attachment Page 199
Department Name: OPW
Fiscal Year: FY2024-25

Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

Access Letters X X
Additional Stop Waste X X
Adopt a Drain Flyer X X Vietnamese
Adopt a Spot Request & Agreement X X Vietnamese
Allendale Park Tot Lot - NTP for Sustainable Urban Neighborhoods Sign X X Battery Recycling: Safe and Legal in Oakland X X Vietnamese Building Electrification Flyer X X
Building Electrification Info Flyer X X
Building Electrification Website Survey X X
Stormwater Best Management Practices for Restaurants Booklet X X Korean BSIP Enforcement Letter X X
BSIP Inspection Invoice and Letter X
Bulky Block Party X X
Business Stormwater Inspection Letter X X
Business Stormwater Inspection Notice of Fee Letter X X Business Stormwater Inspection Program Brochure X X
Business Stormwater Inspection Update X X
Business Stormwater Letter Update X X
Chinese Phrase X X
CIP Translations X X
Construction Management Door Hangers X X
Vietnamese
Mandarin
Construction Notice X X Vietnamese
Correction Notice & Service Letter X X
Korean
Arabic
Vietnamese
Courtland Creek Text X X
Courtland Creek Text X X
Creek to Bay Flyer X X
Creek to Bay Day Postcard X X
Creek to Bay Day Poster X X
Cyanobacteria Sign X X
Cyanobacteria Signs X X
Cyanobacteria Sign Review Flyer X X
Dead Fish Warning Review Signs X X Vietnamese
Earth Day Flyer X X
Earth Day Postcard X X
Earth Day Poster X X
Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year?  No  Yes – Please describe below

Description:

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department?  No  Yes – Please describe below.

Super PCP Unit Language Goal FTE Actual FTE
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
SP= CH = SP= CH =
Attachment Page 200
Department Name: OPW
Fiscal Year: FY2024-25

Earth EXPO Flyer X X
Earth EXPO Postcard X X
Earth EXPO Poster X X
East 12th Street Encampment Notice X X
Arabic
Vietnamese
EEU Email X
El Nino – Be Storm Ready Pamphlet X X
Electrification Survey X X
Email Template X X
Environmentally Sensitive Vegetation Management X X Vietnamese ESD Recycling – Accessories Sign X X
Event Requirement Flyers X X
FEMA Text X X
Fire House 29 Survey & Flyer (New) X X
Fire Station 4 PPT X X
Fire Station 4 PPT Complete Set X X
FOG/Wipes Disposal Bill Insert X X
Fruitvale Alive X X Arabic
FS Engagement Materials Flyer X X
FS Engagement Materials Media X X
FS 29 Save the Date X X
Green Guide for Restaurants X X
Greenware Ordinance Flyer X X Vietnamese
Guide for Oakland Food Vendors X X Vietnamese
Holiday Notices X X
Home Energy Efficiency Outreach Material X X
Inspection Letter and Fact Sheet X X
Lake Merritt Interpretive Project X X
Lake Merritt Interpretive Sign Sanctuary History X X
Lake Merritt Interpretive Sign Hot Spot Birds X X
Lake Merritt Interpretive Sign Keep Wildlife Wild X X
Lake Merritt Interpretive Sign Keep Waterways Clean X X Lake Merritt Interpretive Sign Tidal Lagoon X X
Lake Merritt Interpretive Sign Watershed X X
Lake Merritt Warning Sign X X
Mandela Parkway Trash Capture X X
Matrix Graphic General 10 Docs X X Vietnamese
MFD and Rate Increase Mailers X X Vietnamese
Montclair Village Antioch Court Pedestrian Improvements X X Arabic
Mandarin
Notice of Correction (NOC) Follow-up Flyer X X
Korean
Arabic
Vietnamese
Oakland Compost for Businesses Video Voiceover X X
Oakland Creeks Map and Watershed Education Poster X X
Oakland Reusables Ordinance X X Vietnamese
Oaktown Proud Illegal Dumping Resource Guide X X
Open Office Hours’ Notice for Environmental Services Division X X Park Closure Notice X X
Peralta Park Hours X X
PR Letter X X
Arabic
Vietnamese
PR Letter 14th Ave X X Vietnamese
PR Letter Lakeside Family Streets X X
Attachment Page 201
Department Name: OPW
Fiscal Year: FY2024-25

PR Letter Project 1006105 X X
PR Letter Street Resurfacing X X
PR Letter Translation Request – Project Number 1005340 X X Arabic
Mandarin
PR Letter Translation Request – Project Number 1005512 Citywide Paving X X Arabic
Vietnamese
PR Letter – Project Number 1000977 – 85th & 105th Ave RR Crossings Improv. X X Mandarin PR Letters X X Mandarin
PR Notification Letter X X Mandarin
Project Letter Paving X X Mandarin
Project Letter Sidewalk X X
Arabic
Mandarin
Project Number 1000724-Fruitvale X X Mandarin
Project Number 1003233 Letter X X
Korean
Mandarin
Project Number 1004807 Letter X X
Arabic
Japanese
Project Number 1004387 Letter X X
Mandarin
Vietnamese
Project Number 1004016-Montclair Pedestrian Improvement Letter X X Arabic
Mandarin
Project Number 1004807 Letter X X Arabic
Recycling MFD Mailer X X Vietnamese
Recycling Program Guide X X Vietnamese
Residential Fat, Oil & Grease Postcard X X
Resilience Hub Application X
Response to Appeal X X
Reusable Container X X
Reusables Ordinance BL X X Vietnamese
RV Safe Wastewater Disposal Outreach Flier X X
RV Water Outreach Post Card Flyer X X
Sanitary Sewer Rehabilitation Letter X X Arabic
Small Business Recycling X X
Stewardship Brochure X X
Stop Waste Notices X X
Stormwater Inspection Brochure X X
Stormwater Inspection Brochure Update X X
Survey Translation X X
TMIP Notification and Attachment X X
Two (2) Sentences Lake Merritt X X
Urban Forest Master Plan Survey X X
Urban Forest Plan – Postcard Translation X X
Urban Forest Plan – Public Presentation Slides Translation X X Urban Forest Plan – Interactive Posters for Public Information Sessions X X Urban Forest Plan – Executive Summary translation X X
Urban Forest Plan – Live Interpretation for Virtual Public Information Session X X Urban Forest Plan – Live Interpretation for In-Person Public Information Session X X Urban Forest Plan – Final Draft X X
Vantage Point Park Site X X
Volunteer Opportunities X X
Volunteer Guidelines & Safety Sheet X X
Volunteer Waiver X X
Volunteer Sign-In Sheet X X
Volunteer Incident/Injury Report Form X X
Attachment Page 202
Department Name: OPW
Fiscal Year: FY2024-25

Watershed’s Program Text X X
Website Title Review Signs X X Vietnamese
Zero Waste SFD Service Brochure X X Vietnamese
Zero Waste MFD Service Brochure X X Vietnamese
Zero Waste 1-2-3 Composting Instruction Card X X Vietnamese Total # of vital documents reported = 136

Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese?  Yes  No – Please describe below

Action Plan & Timeline:

Below are several vital documents that were translated in only one threshold language or other language. The department will review and decide on which of these documents will be translated to comply with the Equal Access ordinance for next year’s report.

• Accessories Sign
• Community Service Agreement
• Courtland Creek Invite
• Doorhanger – Bulky Pickup
• Fire House 29 Survey & Flyer
• Fire Station 10 Construction Fire Notification
• FOG Enforcement Letter
• Holly Mini Park Ceremony
• Inspection Letter and Fact Sheet
• Melrose Bulky Block Park
• Mini Park Ribbon Cutting Ceremony
• PR Letter – Project Number 1001169
• Recycling Brochure
• Stop Waste Notices

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
OPW Main Reception Desk 510-238-3961 Completed
OPW Construction Management 510-238-3051 Completed
Recycling Hotline 510-238-7283 Completed
Volunteer Opportunities 510-238-7630 Completed
Event Hotline 510-238-7611 Completed
Adopt-a-Spot Hotline 510-238-7630 Completed

Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE % N/A

Attachment Page 203
Department Name: OPW
Fiscal Year: FY2024-25

Table 7. Public Notices & Resources
Language access notice displayed at reception area  Yes  No I-Speak Card/ Language List displayed at reception area  Yes  No Department staff provided with language access resources (Interpretation#, FAQ, training…etc)  Yes  No If you answered “no” to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B(1).

Table 8. OPD & OFD Report on Language Interpretation Line TH

Vendor Name:

Top 5 languages requested:

FY Total Usage Minutes
FY Total Expenditure
Table 8 applies to City Departments that use its own language interpretation line. At the present time, this only applies to OPD and OFD.

Attachment Page 204
Department Name: OPW
Fiscal Year: FY2024-25

III. QUALITATIVE ASSESSMENT REPORT

A. Bilingual Public Contact Positions Assessment

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 743.63 31 4 6 Yes 2 2 Yes
Goal = PCP X %

This report covers fiscal year 2024-2025 and data is reported as of June 2025.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

The Oakland Public Works (OPW) department has continued to effectively comply with the Equal Access to Services Ordinance this past reporting year.

OPW’s Bureau of Administration has two and one half (2.5) FTEs that are designated as PCPs; one (1) Public Information Officer II, one (1) Administrative Assistant I, and a part-time Senior Aide. The Public Information Officer II position serves as the liaison between the department and the community. The Administrative Assistant I and Senior Aide are responsible for the day-to-day operations of assisting and directing the public and other City staff at the department’s main reception counter which is located at 250 Frank H. Ogawa Plaza, Suite 4314. The main reception counter is open to the public and City staff and the PCP staff members continue to answer all incoming calls and assist the public with inquiries and questions regarding services that OPW provides.

The Bureau of Design and Construction (BDC) have a total of two (2) FTEs designated as PCP’s; one (1) Spanish-speaking staff member and one (1) Chinese-speaking staff member.

These positions (Assistant Engineer I and Capital Improvement Project Coordinator) are located at 250 Frank H. Ogawa Plaza, 4th Floor. This number remains the same as last year.

However, we did hire three (3) Capital Improvement Project Coordinator staff members who speak Spanish, Cantonese and Chinese and Arabic even though these positions are not considered PCP positions. DHRM have certified list(s) for some of the engineering series classifications that have several vacancies (Assistant Engineer II, Civil Engineer and Supervising Civil Engineer. We are hopeful that individuals interviewed and hired for some of these vacancies will be designated as PCPs. Also, a recruitment is in progress to hire more Capital Improvement Project Coordinators and a Capital Improvement Program Manager.

The Bureau of Maintenance and Information Services (BMIS) have a total of two (2) FTEs designated as PCP’s; one (1) Spanish-speaking staff member and one (1) Chinese-speaking staff member which this number is slightly lower than last year. These positions (Administrative Analyst II and Public Works Supervisor II) are located at 7101 Edgewater Drive and 250 Frank H. Ogawa Plaza. BMIS have submitted several personnel requisitions (for Sewer Maintenance Planner, Sewer Maintenance Worker, Pool Tech, Administrative Services Manager I and Construction Maintenance Mechanic) which are in progress to initiate recruitments, and they plan to improve their efforts to support the LES community by designating more vacant positions as PCPs.

The Bureau of Environment (BOE) have a total of twenty-one (21) FTEs designated as PCPs which is slightly lower than last year. These positions (Environmental Enforcement Officers, Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking

Attachment Page 205
Department Name: OPW
Fiscal Year: FY2024-25

Environmental Program Specialist I and IIs, Environmental Program Supervisor, Clean Community Supervisor, Program Analyst IIs and IIIs, Recycling Program Specialist I and IIs, and Student Trainees) are located at 750 – 50th Avenue and 250 Frank H. Ogawa Plaza, 5th Floor. Also, BOE have submitted personnel requisitions (for Environmental Services Manager, Recycling Program Specialist III and Tree Trimmer Crew Leader) which will initiate a recruitment to fill the vacancies. We are hopeful that those recruitments will improve our efforts to identify viable candidates that will meet the criteria for PCPs.

Please note that even though the OAK311 Call Center is now under the umbrella of the City Administrator’s Office; we are still partners. OPW rely on OAK311 staff heavily in receiving, responding to, and closing out all the department’s service requests.

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

OPW has continued to commit to hiring more bilingual candidates and to provide more outreach efforts to the LES community. OPW’s recruitments and hiring selections are closely reviewed by the Department of Human Resources Management (DHRM) and Equal Access to ensure that the needs of the LES community is met. Currently, OPW employs staff that is proficient in Spanish, Cantonese, Chinese, Mandarin, Vietnamese, Tagalog, Arabic, German, Persian, French, and Mian.

This reporting year OPW hired 7 (seven) full-time employees and 3 of those employees speak Spanish, Cantonese, Chinese and Arabic. Due to the City of Oakland’s budget deficit, filling our vacancies and hiring for this reporting year have been very challenging. However, Budget and HRM have slowly begin to approve our personnel requisition; therefore, we are hopeful the hiring will begin to move forward again.

OPW will continue to expand our hiring outreach efforts to different professional organizations, social media outlets, colleges and universities for our future recruitments which will give us a more diverse and broader pool of candidates.

3. Highlight positive changes, successes, and best practices.

OPW is still working with DHRM to have continuous recruitments for several of the department’s classifications, such as Assistant Engineer I, Assistant Engineer II, Civil Engineer along with part-time Custodians, Park Attendants and Student Trainees and DHRM has continued to honor this request.

OPW continue to be extremely proud of the huge success of the OPW Youth & Young Adult Training Academy which was developed through grant funding from the Office of Governor Newsom and California Volunteer that supports youth workforce jobs. This academy was created to fill part-time vacancies within our department and provide well- rounded training and support to local youth and adults to successfully gain and maintain employment within the department. We have worked closely with DHRM to facilitate the hiring of youth and young adults ages 16 through 30 that are from various diverse backgrounds, are low-income, are unemployed and/or out of school, are transitioning from foster care, were justice-involved, engaged with the mental health or substance abuse system, and/or youth and young adults that may have difficulty finding employment for any other reason—but are eager, motivated, and well-suited for public service employment.

This reporting year, OPW is hoping to fill nine (9) vacancies for the training academy (awaiting approval of the personnel requisition). These youth and adults will be hired as part-time Attachment Page 206
Department Name: OPW
Fiscal Year: FY2024-25

Custodians, Park Attendants, Student Trainees and Office Assistants. They will be making contributions to alleviate the workload of divisions and increase services provided to the community. Since the inception of this training academy, these youth and young adults have continued to prepare themselves to apply for permanent OPW jobs; have strengthened their knowledge, skills, and abilities; and have participated in resume enhancement, mock interviewing, and other trainings.

In addition, OPW will continue to expand their outreach efforts to numerous high schools, colleges, and universities to hire part-time Engineering Interns and Student Trainees. These students are all from various diverse backgrounds that will work in several units of the department. This is a great opportunity for OPW to help students gain insight and knowledge of how Oakland City Government works and specifically how OPW serves the LES community and the citizens of Oakland in general.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

OPW has continued to use volunteers at several of our annual departmental events and activities (i.e., Battle of the Bay/Creek to Bay Day, Adopt-a-Spot, Adopt-a-Storm Drain, MLK Day of Service, and Earth EXPO/Earth Day). These events are attended in large numbers by the LES community and some volunteers serve as translators periodically.

B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services. Please list the locations in which notices are posted.

All required notices are at the following locations:
• OPW Main Reception Information desk at 250 Frank H. Ogawa Plaza – Administration, Suite 4314
• Bureau of Environment, Environmental Services, 250 Frank H. Ogawa Plaza, Suite 5302 • Bureau of Environment, Environmental Enforcement Unit, 750 – 50th Avenue

2. Describe the percentage of vital documents translated into threshold language(s). What is the corrective action plan and timeline in getting the rest of the documents translated? As shown in Table 4A, 100% of vital documents were translated into threshold languages with 136 vital documents translated in Spanish and Chinese. There are several vital documents that were translated only in one threshold language or other language (i.e., in Spanish, Chinese, Vietnamese, Korean, Arabic, Mandarin, Tagalog or Farsi). The department will review and decide on whether these documents will be translated into the required threshold languages to become in compliance with the Equal Access Ordinance.

3. Describe other materials the Department has provided in multiple languages? This reporting year, OPW translated the following materials in multiple languages, specifically Spanish and Chinese (these are included in the 136 total count):

• Access Letters
• Additional Stop Waste
Attachment Page 207
Department Name: OPW
Fiscal Year: FY2024-25

• Chinese Phase
• CIP Translations
• Construction Notice
• Courtland Creek Text (2)
• Email Template
• ESD Recycling – Accessories Sign
• Event Requirement Flyers
• FEMA Text
• Green Guide for Restaurants
• Inspection Letter and Fact Sheet
• Mandela Parkway Trash Capture
• MFD and Rate Increase Mailers
• Oakland Reusables Ordinance
• Park Closure Notice
• Peralta Park Hours
• PR Letters (14th Ave; Lakeside Family Streets; Project 1006105; Street Resurfacing) • Recycling MFD Mailer
• Response to Appeal
• Reusable Container
• Reusables Ordinance BL
• Stewardship Brochure
• Stop Waste Notices
• TMIP Notification & Attachment

C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines.

As shown in Table 5, OPW have six (6) multilingual telephone message lines:

• OPW Main Reception Information Desk – 510-238-3961
• OPW Construction – 510 238-3051
• Recycling Hotline – 510-238-7283
• Volunteer Opportunities – 510-238-7630
• Event Hotlines – 510-238-7611
• Adopt-a-Spot Event Hotline – 510-238-7630

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

As stated in section A4, OPW will continue its outreach efforts to the LES community through community meetings, and department special events and activities.

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

Attachment Page 208
Department Name: OPW
Fiscal Year: FY2024-25

There were no oral or written complaints filed with the Department regarding bilingual services this reporting period.

OPW administered the 2024 Language Access Survey from September 23, 2024, to October 4, 2024. There were only 17 surveys that were completed. The department can use this survey data as a tool to motivate staff to engage more with the public. OPW receives calls constantly where individuals are asking about certain services the department provides.

These calls provide a great opportunity for staff to highlight those services.

E. Action Plan

1. Identify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

OPW continues to have several continuous recruitments within the next 12 months which will give the department a broad pool of candidates to hire additional bilingual staff. Currently, there is a continuous recruitment taking place for Civil Engineer along with a recruitment in progress for CIP Coordinator and CIP Manager. In addition, there are upcoming recruitments for Sewer Maintenance Planner, Sewer Maintenance Worker, Pool Tech, Administrative Manager I, Construction & Maintenance Mechanic, Environmental Services Manager, Recycling Program Specialist III and Tree Trimmer Crew Leader. We will continue to hire for part-time Student Trainees, Engineering Interns, Park Attendants and Custodians for our Bureau of Design and Construction, Bureau of Environment and Bureau of Maintenance and Information Services. OPW is expecting to continue our efforts of hiring a diverse group of candidates for these current and upcoming recruitments.

Attachment Page 209
OPW FY 2024-2025
ORGANIZATION ADDRESS_LINE_1 JOB_CLASS HIRE_DATE NEW HIREPCP_POSITION PCP_LANG 30111 - Director and Human Resources Unit 250 FRANK H. OGAWA PLAZA Executive Assistant to the Director 26-DEC-20 NO 30111 - Director and Human Resources Unit 250 FRANK H. OGAWA PLAZA Manager, Agency Administrative 14-MAY-12 NO 30111 - Director and Human Resources Unit 250 FRANK H. OGAWA PLAZA Public Information Officer II 30-APR-22 YES Persian French 30111 - Director and Human Resources Unit 250 FRANK H. OGAWA PLAZA Public Works Operations Manager 12-SEP-16 NO 30112 - Human Resources 250 FRANK H. OGAWA PLAZA Administrative Analyst II 04-MAR-23 NO 30112 - Human Resources 250 FRANK H. OGAWA PLAZA Administrative Analyst II 28-JAN-08 NO 30112 - Human Resources 250 FRANK H. OGAWA PLAZA Administrative Analyst II 23-OCT-06 NO 30112 - Human Resources 7101 Edgewater Dr - Bldg 4 Administrative Assistant I 10-JUN-23 YES 30112 - Human Resources 250 FRANK H. OGAWA PLAZA Exempt Limited Duration Employee 04-JAN-25 YES NO 30112 - Human Resources 250 FRANK H. OGAWA PLAZA Manager, Support Services 07-MAR-20 NO 30112 - Human Resources 250 FRANK H. OGAWA PLAZA Program Analyst I 29-OCT-22 NO 30112 - Human Resources 250 FRANK H. OGAWA PLAZA Student Trainee, PT 06-JAN-24 NO 30112 - Human Resources 250 FRANK H. OGAWA PLAZA Support Services Supervisor 25-NOV-23 NO 30112 - Human Resources 250 FRANK H. OGAWA PLAZA Support Services Supervisor 20-MAR-21 NO 30112 - Human Resources 250 FRANK H. OGAWA PLAZA Training & Public Services Administrator 01-DEC-18 NO 30121 - PWA Fiscal Services PWA FISCAL Account Clerk III 07-JAN-23 NO 30121 - PWA Fiscal Services PWA FISCAL Account Clerk III 17-AUG-15 NO 30121 - PWA Fiscal Services PWA FISCAL Accountant III 12-NOV-22 NO 30121 - PWA Fiscal Services PWA FISCAL Accountant III 02-JAN-01 NO 30121 - PWA Fiscal Services PWA FISCAL Administrative Services Manager II 19-APR-10 NO 30121 - PWA Fiscal Services PWA FISCAL Management Assistant 13-OCT-14 NO 30121 - PWA Fiscal Services PWA FISCAL Senior Aide, PT 21-JUL-14 YES 30123 - Grant Support Team PWA FISCAL Accountant II 18-MAY-19 NO 30123 - Grant Support Team PWA FISCAL Budget & Grants Administrator 18-OCT-04 NO 30181 - Management Information Systems Unit PWA FISCAL Business Analyst II 11-JUL-18 NO 30181 - Management Information Systems Unit PWA FISCAL Business Analyst II 24-APR-06 NO 30181 - Management Information Systems Unit 150 Frank Ogawa Plaza Business Analyst III 15-JUN-19 NO 30181 - Management Information Systems Unit 250 Frank Ogawa Plaza Business Analyst III 09-MAY-16 NO 30181 - Management Information Systems Unit PWA FISCAL Business Analyst III 26-NOV-07 NO 30181 - Management Information Systems Unit PWA FISCAL Manager, Technology Program 18-OCT-04 NO 30211 - Engineering and Construction - Administration 250 FRANK H. OGAWA PLAZA Administrative Assistant I, PT 15-JUL-17 NO 30211 - Engineering and Construction - Administration 250 FRANK H. OGAWA PLAZA Administrative Analyst II 05-AUG-23 NO 30211 - Engineering and Construction - Administration 250 FRANK H. OGAWA PLAZA Administrative Services Manager I 10-APR-06 NO 30211 - Engineering and Construction - Administration 250 FRANK H. OGAWA PLAZA Assistant Director, Public Works Agency 13-APR-24 NO 30211 - Engineering and Construction - Administration 250 FRANK H. OGAWA PLAZA Manager, Capital Contracts 26-MAY-98 NO 30211 - Engineering and Construction - Administration 250 Frank Ogawa Plaza Student Trainee, PT 25-JUN-22 NO 30211 - Engineering and Construction - Administration 250 Frank Ogawa Plaza Student Trainee, PT 13-JUL-19 NO 30231 - Project Delivery - Administration 7101 Edgewater Dr - Bldg 4 Administrative Analyst II 03-APR-96 NO 30231 - Project Delivery - Administration 250 Frank Ogawa Plaza Engineer, Civil Principal 29-MAY-12 NO 30232 - Construction Management and Material Testing 250 Frank Ogawa Plaza Construction Inspector (Field) 15-MAY-21 NO 30232 - Construction Management and Material Testing 250 Frank Ogawa Plaza Construction Inspector (Field) 17-JUL-06 NO 30232 - Construction Management and Material Testing 250 Frank Ogawa Plaza Construction Inspector (Field) 15-MAR-04 NO German Persian 30232 - Construction Management and Material Testing 7101 Edgewater Dr - Bldg 4 Construction Inspector Sup (Field) 15-OCT-96 NO 30232 - Construction Management and Material Testing 250 Frank Ogawa Plaza Construction Inspector, Supervisor II 24-JAN-00 NO Arabic French 30232 - Construction Management and Material Testing 7101 Edgewater Dr - Bldg 4 Engineer, Assistant I (Office) 06-JAN-24 NO Spanish 30232 - Construction Management and Material Testing 7101 Edgewater Dr - Bldg 4 Engineer, Assistant I (Office) 12-NOV-22 NO 30232 - Construction Management and Material Testing 7101 Edgewater Dr - Bldg 4 Engineer, Assistant II (Office) 21-JAN-23 NO 30232 - Construction Management and Material Testing 7101 Edgewater Dr - Bldg 4 Engineer, Assistant II (Office) 25-JAN-20 NO 30232 - Construction Management and Material Testing 7101 Edgewater Dr - Bldg 4 Engineer, Assistant II (Office) 02-JUN-18 NO 30232 - Construction Management and Material Testing 7101 Edgewater Dr - Bldg 4 Engineer, Assistant II (Office) 22-AUG-11 NO 30232 - Construction Management and Material Testing 7101 Edgewater Dr - Bldg 4 Engineer, Assistant II (Office) 22-OCT-07 YES Spanish 30232 - Construction Management and Material Testing 250 Frank Ogawa Plaza Engineer, Civil (Field) 08-JUL-23 NO Chinese 30232 - Construction Management and Material Testing 250 Frank Ogawa Plaza Engineer, Civil (Field) 27-MAY-23 NO Spanish 30232 - Construction Management and Material Testing 7101 Edgewater Dr - Bldg 4 Engineer, Civil (Office) 24-JUL-21 NO 30232 - Construction Management and Material Testing 7101 Edgewater Dr - Bldg 4 Engineer, Civil (Office) 10-JUL-21 NO 30232 - Construction Management and Material Testing 7101 Edgewater Dr - Bldg 4 Engineer, Civil Supervising (Office) 09-FEB-19 NO 30234 - Facilities Planning and Development 250 Frank Ogawa Plaza Account Clerk III 12-APR-04 NO 30234 - Facilities Planning and Development 250 Frank Ogawa Plaza Capital Improvement Project Coordinator 07-Jun-25 YES NO Arabic 30234 - Facilities Planning and Development 250 Frank Ogawa Plaza Capital Improvement Project Coordinator 29-MAR-25 YES NO Spanish 30234 - Facilities Planning and Development 250 Frank Ogawa Plaza Capital Improvement Project Coordinator 29-MAR-25 YES NO Cantonese Chinese 30234 - Facilities Planning and Development 250 Frank Ogawa Plaza Capital Improvement Project Coordinator 25-JAN-99 YES Chinese 30234 - Facilities Planning and Development 250 Frank Ogawa Plaza Manager, Capital Improvement Program 12-SEP-16 NO 30234 - Facilities Planning and Development 250 Frank Ogawa Plaza Manager, Capital Improvement Program 23-OCT-06 NO 30234 - Facilities Planning and Development 250 Frank Ogawa Plaza Project Manager 05-FEB-22 NO 30234 - Facilities Planning and Development 250 Frank Ogawa Plaza Project Manager 22-JAN-22 NO 30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Administrative Analyst II 30-APR-01 NO 30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Construction Inspector (Field) 11-AUG-18 NO 30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Construction Inspector (Field) 11-OCT-04 NO 30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Construction Inspector, Sr (Field) 04-MAR-89 NO 30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Drafting Technician, Intermediate 12-NOV-22 NO 30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Drafting/Design Technician, Sr 13-MAR-17 NO 30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Engineer, Assistant II (Office) 08-FEB-20 NO 30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Engineer, Assistant II (Office) 25-JAN-20 NO 30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Engineer, Assistant II (Office) 23-APR-07 NO 30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Engineer, Assistant II (Office) 12-JUN-95 NO Attachment Page 210
30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Engineer, Civil (Field) 12-JUN-21 NO 30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Engineer, Civil (Office) 28-SEP-24 YES NO 30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Engineer, Civil Principal 04-JUN-07 NO 30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Engineer, Civil Supervising (Office) 07-APR-18 NO 30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Engineer, Civil Supervising (Office) 27-FEB-01 NO 30244 - Sanitary Sewer Design 250 Frank Ogawa Plaza Student Trainee, PT 13-JUL-19 NO 30245 - Watershed and Stormwater Program 250 Frank Ogawa Plaza Engineer, Civil (Office) 10-JUL-21 NO 30245 - Watershed and Stormwater Program 250 Frank Ogawa Plaza Program Analyst III 17-JAN-17 NO 30245 - Watershed and Stormwater Program 250 Frank Ogawa Plaza Program Analyst III 10-NOV-14 NO 30245 - Watershed and Stormwater Program 250 Frank Ogawa Plaza Program Analyst III 10-SEP-13 NO 30245 - Watershed and Stormwater Program 250 FRANK H. OGAWA PLAZA Project Manager II 17-JUN-17 NO 30511 - Infrastructure& Ops Asst Director's Office 7101 Edgewater Dr - Bldg 4 Administrative Assistant II 03-MAR-03 NO 30511 - Infrastructure& Ops Asst Director's Office 7101 Edgewater Dr - Bldg 4 Assistant Director, Public Works Agency 26-MAY-14 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Administrative Assistant I 06-OCT-03 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Heavy Equipment Operator 14-OCT-02 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Public Works Maintenance Worker 17-SEP-22 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Public Works Maintenance Worker 17-SEP-22 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Public Works Maintenance Worker 20-FEB-21 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Public Works Maintenance Worker 27-JUN-20 NO 30532 - Storm Drain Maintenance 5050 COLISEUM WAY Public Works Maintenance Worker 22-SEP-18 NO 30532 - Storm Drain Maintenance 5921 Shepherd Canyon Rd Public Works Maintenance Worker 28-JUL-18 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Public Works Maintenance Worker 21-OCT-17 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Public Works Maintenance Worker 29-SEP-14 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Public Works Maintenance Worker 31-AUG-13 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Public Works Maintenance Worker 08-JUL-13 NO 30532 - Storm Drain Maintenance 5921 Shepherd Canyon Rd Public Works Maintenance Worker 08-AUG-09 NO 30532 - Storm Drain Maintenance 5921 Shepherd Canyon Rd Public Works Maintenance Worker 15-DEC-97 NO 30532 - Storm Drain Maintenance 5921 Shepherd Canyon Rd Public Works Supervisor I 20-SEP-10 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Public Works Supervisor I 11-FEB-91 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Public Works Supervisor II 19-APR-99 NO 30532 - Storm Drain Maintenance 5921 Shepherd Canyon Rd Street Maintenance Leader 05-OCT-19 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Street Maintenance Leader 08-SEP-18 NO 30532 - Storm Drain Maintenance 5921 Shepherd Canyon Rd Street Maintenance Leader 11-SEP-17 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Street Maintenance Leader 23-OCT-06 NO 30532 - Storm Drain Maintenance 5050 COLISEUM WAY Street Maintenance Leader 03-AUG-02 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Street Maintenance Leader 14-APR-01 NO 30532 - Storm Drain Maintenance 7101 Edgewater Dr - Bldg 4 Street Maintenance Leader 03-JUL-93 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Heavy Equipment Operator 22-OCT-17 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Heavy Equipment Operator 09-MAY-05 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Management Assistant 12-JUN-10 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Public Works Operations Manager 01-OCT-94 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Public Works Supervisor I 05-JAN-15 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Public Works Supervisor I 02-JAN-07 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Public Works Supervisor I 27-OCT-03 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Public Works Supervisor I 29-JAN-96 NO 30533 - Sewer System Maintenance 750 50th Ave. Public Works Supervisor II 01-OCT-12 NO 30533 - Sewer System Maintenance 5921 Shepherd Canyon Rd Public Works Supervisor II 18-OCT-93 YES 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 08-FEB-20 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 05-OCT-19 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 21-MAY-18 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 23-SEP-17 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 23-DEC-13 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 23-DEC-13 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 25-JUN-12 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 14-MAY-12 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 23-JAN-12 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 24-JAN-11 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 23-OCT-07 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 02-JUN-07 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 02-JAN-07 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 02-JAN-07 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 02-JAN-07 NO Spanish 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 09-SEP-06 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 19-AUG-02 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 18-AUG-01 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 19-APR-99 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 20-MAR-99 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 15-MAR-93 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Leader 12-OCT-87 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 13-MAY-23 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 15-APR-23 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 01-APR-23 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 01-APR-23 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 01-APR-23 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 01-APR-23 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 27-NOV-21 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 24-JUL-21 NO Attachment Page 211
30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 22-AUG-20 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 08-FEB-20 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 28-AUG-17 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 03-JUN-17 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 06-JAN-14 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 23-DEC-13 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 08-JUL-13 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 12-JUL-10 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 08-AUG-09 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 07-APR-08 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 23-OCT-07 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 01-JUL-06 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 22-JUN-02 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 10-JAN-00 NO Spanish 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 18-OCT-99 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Sewer Maintenance Worker 16-FEB-93 NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Temp Contract Svcs Employee, PT 18-JAN-25 YES NO 30533 - Sewer System Maintenance 7101 Edgewater Dr - Bldg 4 Temp Contract Svcs Employee, PT 14-OCT-23 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Administrative Analyst II 01-APR-23 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Auto Equipment Mechanic 09-DEC-23 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Auto Equipment Mechanic 19-AUG-23 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Auto Equipment Mechanic 06-FEB-21 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Auto Equipment Mechanic 22-AUG-20 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Auto Equipment Mechanic 22-AUG-20 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Auto Equipment Mechanic 27-FEB-17 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Auto Equipment Mechanic 12-MAY-14 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Auto Equipment Mechanic 03-DEC-07 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Auto Equipment Mechanic 27-FEB-06 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Auto Equipment Service Worker 31-MAR-14 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Auto Equipment Service Worker 27-SEP-04 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Equipment Body Repair Worker 10-JUN-23 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Equipment Parts Technician 31-AUG-24 YES NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Equipment Parts Technician 09-DEC-23 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Equipment Parts Technician 05-JUN-17 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Equipment Services Superintendent 13-AUG-07 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Equipment Supervisor 13-MAR-17 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Equipment Supervisor 11-AUG-03 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Facility Security Assistant, PT 29-SEP-14 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Fleet Compliance Coordinator 11-MAY-15 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Fleet Specialist 19-NOV-07 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Heavy Equipment Mechanic 30-SEP-23 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Heavy Equipment Mechanic 30-SEP-23 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Heavy Equipment Mechanic 16-SEP-23 NO 30541 - Equipment Services Administration 250 Frank Ogawa Plaza Heavy Equipment Mechanic 30-APR-22 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Heavy Equipment Mechanic 19-FEB-22 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Heavy Equipment Mechanic 19-FEB-22 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Heavy Equipment Mechanic 24-JUL-21 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Heavy Equipment Mechanic 22-AUG-20 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Heavy Equipment Mechanic 21-SEP-19 NO 30541 - Equipment Services Administration 250 Frank Ogawa Plaza Heavy Equipment Mechanic 21-SEP-19 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Heavy Equipment Mechanic 27-FEB-17 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Heavy Equipment Mechanic 05-JUL-16 NO 30541 - Equipment Services Administration 250 Frank Ogawa Plaza Heavy Equipment Mechanic 11-MAY-15 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Heavy Equipment Service Worker 06-JAN-24 NO Spanish 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Heavy Equipment Service Worker 09-DEC-23 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Heavy Equipment Service Worker 22-AUG-20 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Heavy Equipment Supervisor 31-MAR-14 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Heavy Equipment Supervisor 05-NOV-07 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Management Assistant 18-DEC-06 NO 30541 - Equipment Services Administration 7101 Edgewater Dr - Bldg 2 Manager, Equipment Services 01-JUN-99 NO 30551 - Facilities: Administration 7101 Edgewater Dr - Bldg 4 Administrative Analyst II 31-DEC-05 NO 30551 - Facilities: Administration 250 Frank Ogawa Plaza Administrative Analyst II 07-OCT-02 YES Spanish 30551 - Facilities: Administration 250 Frank Ogawa Plaza Capital Imp Proj Coord, Asst 26-AUG-17 NO 30551 - Facilities: Administration 250 Frank Ogawa Plaza Facilities Complex Manager 29-MAY-12 NO 30551 - Facilities: Administration 7101 Edgewater Dr - Bldg 4 Facilities Complex Manager 12-JUN-00 NO 30551 - Facilities: Administration 750 50th Ave. Facility Security Assistant, PPT 18-APR-88 NO 30551 - Facilities: Administration 250 Frank Ogawa Plaza Project Manager 19-DEC-05 NO 30552 - Facilities: Civic Center Complex 150 Frank H. Ogawa Plaza Custodial Services Supervisor I 03-MAY-08 NO 30552 - Facilities: Civic Center Complex 666 Bellvue Ave Custodian 13-APR-24 NO Spanish 30552 - Facilities: Civic Center Complex 8201 EDGEWATER DRIVE Custodian 02-MAR-24 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian 02-MAR-24 NO 30552 - Facilities: Civic Center Complex 150 Frank H. Ogawa Plaza Custodian 17-OCT-20 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian 17-OCT-20 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian 17-OCT-20 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian 19-SEP-20 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian 06-APR-19 NO 30552 - Facilities: Civic Center Complex 150 Frank H. Ogawa Plaza Custodian 23-MAR-19 NO Attachment Page 212
30552 - Facilities: Civic Center Complex 666 Bellvue Ave Custodian 16-FEB-16 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian 16-FEB-16 NO 30552 - Facilities: Civic Center Complex 150 Frank H. Ogawa Plaza Custodian 21-JUL-14 NO 30552 - Facilities: Civic Center Complex 666 Bellvue Ave Custodian 18-FEB-14 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian 04-JAN-99 NO 30552 - Facilities: Civic Center Complex 150 Frank H. Ogawa Plaza Custodian 29-NOV-97 NO Chinese 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian 24-NOV-97 NO 30552 - Facilities: Civic Center Complex 150 Frank H. Ogawa Plaza Custodian 11-MAY-92 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian, PT 11-MAY-24 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian, PT 17-OCT-20 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian, PT 19-SEP-20 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian, PT 09-MAR-19 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian, PT 09-MAR-19 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian, PT 09-MAR-19 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian, PT 26-AUG-17 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian, PT 16-FEB-16 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian, PT 02-FEB-15 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Custodian, PT 21-NOV-05 NO 30552 - Facilities: Civic Center Complex 250 Frank Ogawa Plaza Maintenance Mechanic 23-NOV-15 NO 30552 - Facilities: Civic Center Complex 150 Frank H. Ogawa Plaza Stationary Engineer 18-AUG-03 NO 30552 - Facilities: Civic Center Complex 150 Frank H. Ogawa Plaza Stationary Engineer, Chief 01-FEB-99 NO 30553 - Facilities: Hall of Justice Complex 7101 Edgewater Dr - Bldg 4 Custodial Services Supervisor I 18-FEB-14 NO 30553 - Facilities: Hall of Justice Complex 250 Frank Ogawa Plaza Custodian 19-SEP-20 NO 30553 - Facilities: Hall of Justice Complex 250 Frank Ogawa Plaza Custodian 11-SEP-17 NO 30553 - Facilities: Hall of Justice Complex 8201 EDGEWATER DRIVE Custodian 16-FEB-16 NO 30553 - Facilities: Hall of Justice Complex 250 Frank Ogawa Plaza Custodian 18-FEB-14 NO 30553 - Facilities: Hall of Justice Complex 150 Frank H. Ogawa Plaza Custodian 17-MAY-04 NO 30553 - Facilities: Hall of Justice Complex 250 Frank Ogawa Plaza Custodian 31-JAN-04 NO 30553 - Facilities: Hall of Justice Complex 150 Frank H. Ogawa Plaza Custodian 22-MAY-03 NO 30553 - Facilities: Hall of Justice Complex 150 Frank H. Ogawa Plaza Custodian 06-JUL-02 NO 30553 - Facilities: Hall of Justice Complex 150 Frank H. Ogawa Plaza Custodian 02-JAN-01 NO 30553 - Facilities: Hall of Justice Complex 666 Bellvue Ave Custodian, PPT 25-JUL-98 NO 30553 - Facilities: Hall of Justice Complex 250 Frank Ogawa Plaza Custodian, PT 11-MAY-24 NO 30553 - Facilities: Hall of Justice Complex 250 Frank Ogawa Plaza Custodian, PT 19-OCT-19 NO 30553 - Facilities: Hall of Justice Complex 250 Frank Ogawa Plaza Custodian, PT 26-AUG-17 NO 30553 - Facilities: Hall of Justice Complex 150 Frank H. Ogawa Plaza Stationary Engineer 03-OCT-20 NO 30553 - Facilities: Hall of Justice Complex 1000 Oak Street Stationary Engineer 08-OCT-18 NO 30553 - Facilities: Hall of Justice Complex 150 Frank H. Ogawa Plaza Stationary Engineer 10-MAY-04 NO 30553 - Facilities: Hall of Justice Complex 455 7th Street Stationary Engineer, Chief 05-NOV-07 NO 30554 - Facilities: Plant Operations 250 Frank Ogawa Plaza Construction & Maintenance Mechanic 26-DEC-20 NO 30554 - Facilities: Plant Operations 1000 Oak Street Stationary Engineer 07-DEC-13 NO 30554 - Facilities: Plant Operations 7101 Edgewater Dr - Bldg 2 Stationary Engineer 30-SEP-02 NO 30554 - Facilities: Plant Operations 1000 Oak Street Stationary Engineer 30-JUN-97 NO 30554 - Facilities: Plant Operations 1000 Oak Street Stationary Engineer, Chief 10-JAN-05 NO 30555 - Facilities: Roving Custodial - OPR 250 Frank Ogawa Plaza Custodial Services Supervisor I 03-MAY-10 NO 30555 - Facilities: Roving Custodial - OPR 250 Frank Ogawa Plaza Custodial Services Supervisor I 08-NOV-99 NO 30555 - Facilities: Roving Custodial - OPR 250 Frank Ogawa Plaza Custodian 11-MAY-24 NO 30555 - Facilities: Roving Custodial - OPR 250 Frank Ogawa Plaza Custodian 19-SEP-20 NO 30555 - Facilities: Roving Custodial - OPR 250 Frank Ogawa Plaza Custodian 22-FEB-20 NO 30555 - Facilities: Roving Custodial - OPR 666 Bellvue Ave Custodian 16-FEB-16 NO 30555 - Facilities: Roving Custodial - OPR 250 Frank Ogawa Plaza Custodian 16-FEB-16 NO 30555 - Facilities: Roving Custodial - OPR 250 Frank Ogawa Plaza Custodian 16-FEB-16 NO 30555 - Facilities: Roving Custodial - OPR 666 Bellvue Ave Custodian 31-JAN-15 NO 30555 - Facilities: Roving Custodial - OPR 7101 Edgewater Dr - Bldg 4 Custodian 31-JUL-06 NO 30555 - Facilities: Roving Custodial - OPR 250 Frank Ogawa Plaza Custodian 19-JUN-04 NO 30555 - Facilities: Roving Custodial - OPR 150 Frank H. Ogawa Plaza Custodian 31-JAN-04 NO 30555 - Facilities: Roving Custodial - OPR 666 Bellvue Ave Custodian 08-DEC-03 NO 30555 - Facilities: Roving Custodial - OPR 7101 Edgewater Dr - Bldg 4 Custodian 30-MAR-02 NO 30555 - Facilities: Roving Custodial - OPR 666 Bellvue Ave Custodian 11-JAN-97 NO 30555 - Facilities: Roving Custodial - OPR 250 Frank Ogawa Plaza Custodian, PPT 08-FEB-20 NO 30555 - Facilities: Roving Custodial - OPR 666 Bellvue Ave Custodian, PPT 22-MAY-04 NO 30555 - Facilities: Roving Custodial - OPR 250 Frank Ogawa Plaza Custodian, PT 02-MAR-24 NO 30555 - Facilities: Roving Custodial - OPR 250 Frank Ogawa Plaza Custodian, PT 17-OCT-20 NO 30555 - Facilities: Roving Custodial - OPR 250 Frank Ogawa Plaza Custodian, PT 19-SEP-20 NO 30555 - Facilities: Roving Custodial - OPR 250 Frank Ogawa Plaza Custodian, PT 08-OCT-16 NO 30555 - Facilities: Roving Custodial - OPR 250 Frank Ogawa Plaza Custodian, PT 31-JAN-15 NO 30555 - Facilities: Roving Custodial - OPR 250 Frank Ogawa Plaza Custodian, PT 31-JAN-15 NO 30556 - Facilities: Maintenance 7101 Edgewater Dr - Bldg 2 Construction & Maintenance Mechanic 30-OCT-21 NO 30556 - Facilities: Maintenance 7101 Edgewater Dr - Bldg 2 Construction & Maintenance Mechanic 20-JAN-15 NO 30556 - Facilities: Maintenance 7101 Edgewater Dr - Bldg 2 Construction & Maintenance Mechanic 21-MAY-07 NO 30556 - Facilities: Maintenance 7101 Edgewater Dr - Bldg 2 Construction & Maintenance Supv I 26-MAR-07 NO 30556 - Facilities: Maintenance 7101 Edgewater Dr - Bldg 2 Custodian 17-OCT-20 NO 30556 - Facilities: Maintenance 7101 Edgewater Dr - Bldg 2 Custodian 16-FEB-16 NO 30556 - Facilities: Maintenance 250 Frank Ogawa Plaza Maintenance Mechanic 01-JUN-19 NO 30556 - Facilities: Maintenance 7101 Edgewater Dr - Bldg 2 Painter 10-DEC-22 NO 30556 - Facilities: Maintenance 250 Frank Ogawa Plaza Painter 14-MAY-22 NO 30556 - Facilities: Maintenance 7101 Edgewater Dr - Bldg 2 Painter 19-MAR-22 NO Attachment Page 213
30556 - Facilities: Maintenance 7101 Edgewater Dr - Bldg 2 Painter 03-NOV-99 NO 30556 - Facilities: Maintenance 7101 Edgewater Dr - Bldg 2 Painter 23-JAN-89 NO 30556 - Facilities: Maintenance 7101 Edgewater Dr - Bldg 2 Plumber 05-JAN-15 NO 30556 - Facilities: Maintenance 7101 Edgewater Dr - Bldg 2 Plumber 26-OCT-02 NO 30556 - Facilities: Maintenance 7101 Edgewater Dr - Bldg 2 Plumber 15-APR-02 NO 30557 - Facilities: Structural 7101 Edgewater Dr - Bldg 2 Carpenter 25-NOV-23 NO 30557 - Facilities: Structural 7101 Edgewater Dr - Bldg 2 Carpenter 25-NOV-23 NO 30557 - Facilities: Structural 7101 Edgewater Dr - Bldg 2 Carpenter 19-NOV-07 NO 30557 - Facilities: Structural 7101 Edgewater Dr - Bldg 2 Carpenter 26-MAR-07 NO 30557 - Facilities: Structural 7101 Edgewater Dr - Bldg 2 Carpenter 18-OCT-93 NO 30557 - Facilities: Structural 7101 Edgewater Dr - Bldg 2 Construction & Maintenance Mechanic 22-AUG-20 NO 30557 - Facilities: Structural 7101 Edgewater Dr - Bldg 2 Construction & Maintenance Mechanic 29-APR-13 NO 30557 - Facilities: Structural 7101 Edgewater Dr - Bldg 2 Construction & Maintenance Mechanic 31-JUL-06 NO 30557 - Facilities: Structural 7101 Edgewater Dr - Bldg 2 Construction & Maintenance Mechanic 28-OCT-02 NO 30558 - Facilities: Electrical/ Project 7101 Edgewater Dr - Bldg 2 Construction & Maintenance Supv I 31-JUL-06 NO 30558 - Facilities: Electrical/ Project 250 Frank Ogawa Plaza Electrical Engineer II 16-SEP-02 NO 30558 - Facilities: Electrical/ Project 7101 Edgewater Dr - Bldg 2 Electrician 28-JUN-10 NO 30558 - Facilities: Electrical/ Project 7101 Edgewater Dr - Bldg 2 Electrician Leader 31-JAN-05 NO 30559 - Facilities: Custodial - OPL 250 Frank Ogawa Plaza Custodian 16-MAR-24 NO 30559 - Facilities: Custodial - OPL 666 Bellvue Ave Custodian 20-OCT-06 NO 30559 - Facilities: Custodial - OPL 7101 Edgewater Dr - Bldg 4 Custodian 31-AUG-02 NO 30559 - Facilities: Custodial - OPL 250 Frank Ogawa Plaza Custodian 02-FEB-02 NO 30559 - Facilities: Custodial - OPL 7101 Edgewater Dr - Bldg 4 Custodian 30-OCT-00 NO 30559 - Facilities: Custodial - OPL 150 Frank H. Ogawa Plaza Custodian 28-JUL-98 NO 30559 - Facilities: Custodial - OPL 7101 Edgewater Dr - Bldg 4 Custodian 23-AUG-93 NO 30559 - Facilities: Custodial - OPL 666 Bellvue Ave Custodian, PT 11-MAY-24 NO 30559 - Facilities: Custodial - OPL 250 Frank Ogawa Plaza Custodian, PT 28-OCT-23 NO 30559 - Facilities: Custodial - OPL 250 Frank Ogawa Plaza Custodian, PT 02-SEP-23 NO 30559 - Facilities: Custodial - OPL 250 Frank Ogawa Plaza Custodian, PT 02-SEP-23 NO 30559 - Facilities: Custodial - OPL 250 Frank Ogawa Plaza Custodian, PT 05-AUG-23 NO 30559 - Facilities: Custodial - OPL 250 Frank Ogawa Plaza Custodian, PT 24-JUN-23 NO 30559 - Facilities: Custodial - OPL 250 Frank Ogawa Plaza Custodian, PT 27-MAY-23 NO 30559 - Facilities: Custodial - OPL 250 Frank Ogawa Plaza Custodian, PT 27-MAY-23 NO 30559 - Facilities: Custodial - OPL 250 Frank Ogawa Plaza Custodian, PT 27-MAY-23 NO 30559 - Facilities: Custodial - OPL 250 Frank Ogawa Plaza Custodian, PT 17-OCT-20 NO 30559 - Facilities: Custodial - OPL 666 Bellvue Ave Custodian, PT 08-FEB-20 NO 30559 - Facilities: Custodial - OPL 666 Bellvue Ave Custodian, PT 08-FEB-20 NO 30559 - Facilities: Custodial - OPL 666 Bellvue Ave Custodian, PT 09-MAR-19 NO 30559 - Facilities: Custodial - OPL 666 Bellvue Ave Custodian, PT 02-FEB-15 NO 30559 - Facilities: Custodial - OPL 666 Bellvue Ave Custodian, PT 16-APR-11 NO 30559 - Facilities: Custodial - OPL 666 Bellvue Ave Custodian, PT 13-NOV-10 NO 30559 - Facilities: Custodial - OPL 666 Bellvue Ave Custodian, PT 01-AUG-05 NO 30559 - Facilities: Custodial - OPL 666 Bellvue Ave Custodian, PT 31-AUG-02 NO 30559 - Facilities: Custodial - OPL 666 Bellvue Ave Custodian, PT 18-APR-98 NO 30559 - Facilities: Custodial - OPL 250 Frank Ogawa Plaza Painter 24-DEC-22 NO 30559 - Facilities: Custodial - OPL 250 Frank Ogawa Plaza Temp Contract Svcs Employee, PT 30-MAR-24 NO 30611 - Facilities & Environ Asst. Director's Office 7101 Edgewater Dr - Bldg 2 Administrative Services Manager I 10-DEC-12 NO 30611 - Facilities & Environ Asst. Director's Office 7101 Edgewater Dr - Bldg 4 Assistant Director, Public Works Agency 30-MAR-98 NO 30651 - Parks/Bldg Maint Admin 7101 Edgewater Dr - Bldg 4 Administrative Assistant II 11-DEC-99 NO Spanish 30651 - Parks/Bldg Maint Admin 7101 Edgewater Dr - Bldg 4 Manager, Park Services 06-AUG-12 NO 30652 - Landscape Maintenance 8201 EDGEWATER DRIVE Gardener Crew Leader 04-FEB-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 26-NOV-22 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 11-DEC-21 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 13-NOV-21 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 13-NOV-21 NO 30652 - Landscape Maintenance 8201 EDGEWATER DRIVE Gardener Crew Leader 13-NOV-21 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 21-AUG-21 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 07-AUG-21 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 24-JUL-21 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 24-JUL-21 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 08-AUG-20 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 01-JUN-19 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 01-JUN-19 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 06-APR-19 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 09-JUN-14 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 09-JUN-14 NO 30652 - Landscape Maintenance 666 Bellvue Ave Gardener Crew Leader 04-SEP-12 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 04-SEP-12 NO 30652 - Landscape Maintenance 7101 Edgewater Drive Gardener Crew Leader 06-AUG-12 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 03-MAY-10 NO 30652 - Landscape Maintenance 666 Bellvue Ave Gardener Crew Leader 08-AUG-09 NO 30652 - Landscape Maintenance 8201 EDGEWATER DRIVE Gardener Crew Leader 15-DEC-07 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 08-OCT-07 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 04-JUN-07 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 07-MAY-07 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener Crew Leader 11-SEP-06 NO 30652 - Landscape Maintenance 8201 EDGEWATER DRIVE Gardener Crew Leader 17-APR-06 NO Attachment Page 214
30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 02-SEP-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 05-AUG-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 05-AUG-23 NO 30652 - Landscape Maintenance 666 Bellvue Ave Gardener II 04-MAR-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 18-FEB-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 07-JAN-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 10-DEC-22 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 26-NOV-22 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 16-APR-22 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 05-MAR-22 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 11-DEC-21 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 08-AUG-20 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 04-MAY-19 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 06-APR-19 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 28-JUL-18 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 05-JUL-16 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 05-JUL-16 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 06-JUL-15 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 09-JUN-14 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 03-JUL-06 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 02-FEB-02 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Gardener II 29-MAR-96 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Irrigation Repair Specialist 06-MAY-17 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Irrigation Repair Specialist 09-MAY-11 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PPT 28-OCT-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PPT 30-SEP-23 NO 30652 - Landscape Maintenance 666 Bellvue Ave Park Attendant, PT 20-JAN-24 NO 30652 - Landscape Maintenance 666 Bellvue Ave Park Attendant, PT 11-NOV-23 NO 30652 - Landscape Maintenance 666 Bellvue Ave Park Attendant, PT 11-NOV-23 NO 30652 - Landscape Maintenance 666 Bellvue Ave Park Attendant, PT 11-NOV-23 NO 30652 - Landscape Maintenance 666 Bellvue Ave Park Attendant, PT 11-NOV-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 28-OCT-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 28-OCT-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 28-OCT-23 NO 30652 - Landscape Maintenance 666 Bellvue Ave Park Attendant, PT 14-OCT-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 30-SEP-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 22-JUL-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 08-JUL-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 08-JUL-23 YES 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 08-JUL-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 24-JUN-23 YES 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 24-JUN-23 YES 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 15-APR-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 04-MAR-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 21-JAN-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 07-JAN-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 07-JAN-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 07-JAN-23 NO 30652 - Landscape Maintenance 666 Bellvue Ave Park Attendant, PT 15-OCT-22 NO 30652 - Landscape Maintenance 666 Bellvue Ave Park Attendant, PT 15-OCT-22 NO 30652 - Landscape Maintenance 666 Bellvue Ave Park Attendant, PT 03-SEP-22 NO 30652 - Landscape Maintenance 666 Bellvue Ave Park Attendant, PT 08-JAN-22 NO 30652 - Landscape Maintenance 666 Bellvue Ave Park Attendant, PT 11-DEC-21 NO 30652 - Landscape Maintenance 666 Bellvue Ave Park Attendant, PT 13-NOV-21 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 08-AUG-20 NO 30652 - Landscape Maintenance 666 Bellvue Ave Park Attendant, PT 06-APR-19 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 06-APR-19 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Attendant, PT 20-MAY-17 NO 30652 - Landscape Maintenance 666 Bellvue Ave Park Attendant, PT 17-JAN-17 NO 30652 - Landscape Maintenance 666 Bellvue Ave Park Attendant, PT 11-SEP-06 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Equipment Operator 21-AUG-21 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Equipment Operator 08-JUL-13 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Equipment Operator 04-SEP-12 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Equipment Operator 04-SEP-12 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Equipment Operator 03-OCT-11 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Equipment Operator 12-JUN-10 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Supervisor I 05-AUG-23 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Supervisor I 07-AUG-21 NO 30652 - Landscape Maintenance 8201 EDGEWATER DRIVE Park Supervisor I 12-JUN-21 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Supervisor I 11-AUG-18 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Supervisor I 05-JUL-16 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Supervisor I 24-NOV-14 NO 30652 - Landscape Maintenance 250 FRANK H. OGAWA PLAZA Park Supervisor I 14-APR-01 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Supervisor II 14-APR-14 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Park Supervisor II 12-NOV-13 NO 30652 - Landscape Maintenance 7101 Edgewater Dr - Bldg 4 Temp Contract Svcs Employee, PT 18-FEB-23 NO 30654 - Tree Services 7101 Edgewater Dr - Bldg 4 Administrative Assistant II 22-JAN-22 NO Attachment Page 215
30654 - Tree Services 7101 Edgewater Dr - Bldg 4 Arboricultural Inspector 23-MAR-19 NO 30654 - Tree Services 7101 Edgewater Dr - Bldg 4 Arboricultural Inspector 14-APR-14 NO 30654 - Tree Services 7101 Edgewater Dr - Bldg 4 Arboricultural Inspector 27-APR-91 NO 30654 - Tree Services 7101 Edgewater Dr - Bldg 4 Tree Supervisor I 13-NOV-21 NO 30654 - Tree Services 7101 Edgewater Dr - Bldg 4 Tree Supervisor II 29-JAN-18 NO 30654 - Tree Services 7101 Edgewater Dr - Bldg 4 Tree Trimmer 14-NOV-20 NO 30654 - Tree Services 7101 Edgewater Dr - Bldg 4 Tree Trimmer 31-OCT-20 NO 30654 - Tree Services 7101 Edgewater Dr - Bldg 4 Tree Trimmer 31-OCT-20 NO 30654 - Tree Services 7101 Edgewater Dr - Bldg 4 Tree Trimmer 16-JUN-18 NO 30654 - Tree Services 7101 Edgewater Dr - Bldg 4 Tree Trimmer 04-JUN-18 NO 30654 - Tree Services 7101 Edgewater Dr - Bldg 4 Tree Trimmer 07-SEP-09 NO 30654 - Tree Services 7101 Edgewater Dr - Bldg 4 Tree Worker 22-JUL-23 NO 30654 - Tree Services 7101 Edgewater Dr - Bldg 4 Tree Worker 13-NOV-21 NO 30671 - SCGA Admin 750 50th Ave. Administrative Analyst II 28-JUL-18 NO 30671 - SCGA Admin 750 50th Ave. Public Works Operations Manager 29-OCT-22 NO 30672 - Street Cleaning 5050 COLISEUM WAY Public Works Supervisor I 03-SEP-13 NO 30672 - Street Cleaning 5050 COLISEUM WAY Public Works Supervisor I 19-APR-99 NO 30672 - Street Cleaning 750 50th Ave. Public Works Supervisor II 12-OCT-87 NO 30672 - Street Cleaning 5921 Shepherd Canyon Rd Street Maintenance Leader 11-MAR-85 NO 30672 - Street Cleaning 5050 COLISEUM WAY Street Sweeper Operator 09-DEC-23 NO 30672 - Street Cleaning 5050 COLISEUM WAY Street Sweeper Operator 25-NOV-23 NO 30672 - Street Cleaning 5921 Shepherd Canyon Rd Street Sweeper Operator 08-JUL-23 NO 30672 - Street Cleaning 5050 COLISEUM WAY Street Sweeper Operator 07-JAN-23 NO 30672 - Street Cleaning 5050 COLISEUM WAY Street Sweeper Operator 05-OCT-19 NO 30672 - Street Cleaning 5050 COLISEUM WAY Street Sweeper Operator 16-JAN-18 NO 30672 - Street Cleaning 5050 COLISEUM WAY Street Sweeper Operator 03-DEC-17 NO 30672 - Street Cleaning 5050 COLISEUM WAY Street Sweeper Operator 22-OCT-17 NO 30672 - Street Cleaning 5050 COLISEUM WAY Street Sweeper Operator 28-SEP-15 NO 30672 - Street Cleaning 5050 COLISEUM WAY Street Sweeper Operator 29-APR-13 NO 30672 - Street Cleaning 5050 COLISEUM WAY Street Sweeper Operator 01-OCT-12 NO 30672 - Street Cleaning 5921 Shepherd Canyon Rd Street Sweeper Operator 23-OCT-06 NO 30672 - Street Cleaning 5921 Shepherd Canyon Rd Street Sweeper Operator 10-OCT-06 NO 30672 - Street Cleaning 5050 COLISEUM WAY Street Sweeper Operator 29-AUG-05 NO 30672 - Street Cleaning 5921 Shepherd Canyon Rd Street Sweeper Operator 18-JAN-05 NO 30672 - Street Cleaning 5050 COLISEUM WAY Street Sweeper Operator 22-JUL-01 NO 30672 - Street Cleaning 5921 Shepherd Canyon Rd Street Sweeper Operator 10-SEP-96 NO 30673 - Graffiti Abatement & Rapid Response 750 50th Ave. Heavy Equipment Operator 07-JAN-13 NO 30673 - Graffiti Abatement & Rapid Response 5050 COLISEUM WAY Painter 31-MAR-14 NO 30673 - Graffiti Abatement & Rapid Response 750 50th Ave. Painter 02-OCT-06 NO 30673 - Graffiti Abatement & Rapid Response 750 50th Ave. Public Works Maintenance Worker 11-DEC-21 NO 30673 - Graffiti Abatement & Rapid Response 750 50th Ave. Public Works Maintenance Worker 20-FEB-21 NO 30673 - Graffiti Abatement & Rapid Response 750 50th Ave. Public Works Maintenance Worker 28-JUL-18 NO 30673 - Graffiti Abatement & Rapid Response 750 50th Ave. Public Works Maintenance Worker 19-MAY-18 NO 30673 - Graffiti Abatement & Rapid Response 750 50th Ave. Public Works Maintenance Worker 07-JUL-14 NO 30673 - Graffiti Abatement & Rapid Response 7101 Edgewater Dr - Bldg 4 Public Works Supervisor I 23-JUL-01 NO 30673 - Graffiti Abatement & Rapid Response 750 50th Ave. Street Maintenance Leader 08-SEP-18 NO 30673 - Graffiti Abatement & Rapid Response 750 50th Ave. Street Maintenance Leader 15-DEC-07 NO 30674 - lllegal Dumping 455 7th Street Office Assistant I, PT 19-JUN-17 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 27-MAY-23 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 27-MAY-23 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 13-MAY-23 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 13-MAY-23 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 17-SEP-22 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 22-JAN-22 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 26-JUN-21 NO 30674 - lllegal Dumping 5921 Shepherd Canyon Rd Public Works Maintenance Worker 06-MAR-21 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 06-MAR-21 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 20-FEB-21 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 19-OCT-19 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 05-OCT-19 NO 30674 - lllegal Dumping 5921 Shepherd Canyon Rd Public Works Maintenance Worker 18-MAY-19 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 06-APR-19 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 22-SEP-18 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 22-SEP-18 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 21-MAY-18 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 21-APR-18 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 16-JAN-18 NO 30674 - lllegal Dumping 5921 Shepherd Canyon Rd Public Works Maintenance Worker 16-JAN-18 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 22-OCT-17 NO 30674 - lllegal Dumping 5921 Shepherd Canyon Rd Public Works Maintenance Worker 23-SEP-17 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 23-SEP-17 NO 30674 - lllegal Dumping 7101 Edgewater Dr - Bldg 4 Public Works Maintenance Worker 20-MAY-17 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 23-NOV-15 NO 30674 - lllegal Dumping 5050 COLISEUM WAY Public Works Maintenance Worker 23-NOV-15 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 21-JUL-14 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 28-MAY-13 NO 30674 - lllegal Dumping 5921 Shepherd Canyon Rd Public Works Maintenance Worker 04-SEP-12 NO Attachment Page 216
30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 09-JUL-08 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Maintenance Worker 13-JUL-96 NO 30674 - lllegal Dumping 750 50th Ave. Public Works Supervisor I 28-AUG-09 NO 30674 - lllegal Dumping 5050 COLISEUM WAY Public Works Supervisor I 10-JUL-00 NO 30674 - lllegal Dumping 5921 Shepherd Canyon Rd Public Works Supervisor II 29-OCT-03 NO 30674 - lllegal Dumping 750 50th Ave. Street Maintenance Leader 20-FEB-21 NO 30674 - lllegal Dumping 750 50th Ave. Street Maintenance Leader 22-SEP-18 NO 30674 - lllegal Dumping 750 50th Ave. Street Maintenance Leader 23-SEP-17 NO 30674 - lllegal Dumping 750 50th Ave. Street Maintenance Leader 23-NOV-15 NO 30674 - lllegal Dumping 5050 COLISEUM WAY Street Maintenance Leader 13-JUN-14 NO 30674 - lllegal Dumping 750 50th Ave. Street Maintenance Leader 01-MAR-14 NO 30674 - lllegal Dumping 750 50th Ave. Street Maintenance Leader 29-APR-13 NO 30674 - lllegal Dumping 750 50th Ave. Street Maintenance Leader 13-JUN-11 NO 30674 - lllegal Dumping 750 50th Ave. Street Maintenance Leader 22-OCT-07 NO 30674 - lllegal Dumping 5050 COLISEUM WAY Street Maintenance Leader 13-MAY-02 NO 30674 - lllegal Dumping 750 50th Ave. Street Maintenance Leader 13-MAY-02 NO 30674 - lllegal Dumping 750 50th Ave. Street Maintenance Leader 16-OCT-01 NO 30674 - lllegal Dumping 750 50th Ave. Street Maintenance Leader 11-OCT-93 NO 30681 - Environmental Services Admin 250 Frank Ogawa Plaza Administrative Analyst II 03-JAN-07 NO 30682 - Env Svcs Recycling & Solid Waste 250 Frank Ogawa Plaza Manager Recycling Program 17-OCT-20 YES 30682 - Env Svcs Recycling & Solid Waste 250 Frank Ogawa Plaza Manager Recycling Program 11-SEP-07 YES 30682 - Env Svcs Recycling & Solid Waste 250 Frank Ogawa Plaza Recycling Program Specialist I 20-AUG-22 YES 30682 - Env Svcs Recycling & Solid Waste 250 Frank Ogawa Plaza Recycling Program Specialist II 03-FEB-24 YES 30682 - Env Svcs Recycling & Solid Waste 250 Frank Ogawa Plaza Recycling Program Specialist II 26-JUN-21 YES Chinese 30682 - Env Svcs Recycling & Solid Waste 250 Frank Ogawa Plaza Recycling Program Specialist II 26-DEC-20 YES 30683 - Env Svcs Environmental Remediation 250 Frank Ogawa Plaza Environmental Program Specialist 29-OCT-22 YES 30683 - Env Svcs Environmental Remediation 250 Frank Ogawa Plaza Environmental Program Supervisor 03-OCT-05 YES 30683 - Env Svcs Environmental Remediation 250 Frank Ogawa Plaza Program Analyst II 24-DEC-22 YES Spanish 30683 - Env Svcs Environmental Remediation 250 Frank Ogawa Plaza Program Analyst II 17-SEP-13 YES Spanish 30683 - Env Svcs Environmental Remediation 250 Frank Ogawa Plaza Program Analyst III 28-JUL-07 YES 30683 - Env Svcs Environmental Remediation 250 Frank Ogawa Plaza Student Trainee, PT 02-SEP-23 YES 30683 - Env Svcs Environmental Remediation 250 Frank Ogawa Plaza Student Trainee, PT 02-OCT-21 YES 30686 - Environment Enforcement Program PWA FISCAL Administrative Analyst I 09-OCT-17 NO 30686 - Environment Enforcement Program 250 Frank Ogawa Plaza Clean Community Supervisor 27-MAY-23 YES 30686 - Environment Enforcement Program PWA FISCAL Environmental Enforcement Officer 25-NOV-23 YES 30686 - Environment Enforcement Program PWA FISCAL Environmental Enforcement Officer 05-MAY-18 YES Mian 30686 - Environment Enforcement Program PWA FISCAL Environmental Enforcement Officer 20-MAY-17 YES 30686 - Environment Enforcement Program PWA FISCAL Environmental Enforcement Officer 28-JAN-08 YES Spanish 30686 - Environment Enforcement Program PWA FISCAL Environmental Enforcement Officer 14-APR-03 YES 30686 - Environment Enforcement Program 250 Frank Ogawa Plaza Recycling Program Specialist II 02-APR-22 YES Spanish 30686 - Environment Enforcement Program 250 Frank Ogawa Plaza Recycling Program Specialist II 02-OCT-00 YES Attachment Page 217
Attachment Page 218
Attachment Page 219
Attachment Page 220
Attachment Page 221
Department Name:

Fiscal Year: FY2024-25
outreach plans to ensure all of Oakland’s diverse communities, including LEP communities, are engaged in the Program. Finally, the PEC has taken efforts to ensure recruitment for future Commissioners reaches diverse communities, including reaching out to organizations that have a heavy emphasis on serving LEP communities, such as Family Bridges and Unity Council.

B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services. Please list the locations in which notices are posted. The Public Ethics Commission is committed to ensuring that all members of the public, including those with Limited English Proficiency (LEP), are informed of their right to language access services. To achieve this, notices detailing language access rights are prominently displayed in the lobby area of our office. These notices serve to educate visitors and clients about the availability of language assistance services, ensuring they can access necessary information and communicate effectively in their preferred language. Additionally, our commitment extends to providing language access materials upon request, accommodating the diverse linguistic needs of individuals seeking our services. By proactively disseminating information and offering tailored support, we strive to promote inclusivity and facilitate equal access to the resources and proceedings of the Public Ethics Commission. Location: 250 Frank H Ogawa Plaza, Suite 6303 Oakland CA 94612

3. Describe other materials the Department has provided in multiple languages? None this year outside of our Vital Documents

C. Multilingual Telephone Messages Assessment

1. Provide an assessment on the provision of multilingual messages and hotlines. Last year, the Public Ethics Commission took steps to enhance accessibility by translating its main phone line into Spanish and Mandarin. This initiative was lead by former Administrative Analyst, Ana Lara Franco, aiming to better serve non-English- speaking residents and facilitate communication effectively.

Attachment Page 222
Department Name:

Fiscal Year: FY2024-25

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations. PEC is implementing Democracy Dollars Program which we are creating strategies to targeted outreach to engage Limited English Proficiency communities effectively. This involves translating materials, partnering with community and organizations, and training communities and ensuring accessibility to further enhance participation and understanding.

Additionally, PEC seeks new commissioners who value bilingual skills to effectively engage underserved communities. Bilingual abilities are recognized as crucial for bridging communication gaps and building trust with diverse populations, ensuring equitable participation in civic programs the PEC administers, such as Democracy Dollars in the future. These efforts aim to foster inclusive engagement and empower underserve communities in the democratic process.

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s). None

3. Describe department effort in administering the 2024 Language Access Survey. Discuss how you would use survey findings to guide your language access strategy. If your department uses other survey data that guide your community engagement strategy, please discuss here as well. The Public Ethics Commission supported the 2024 Language Access Survey by encouraging staff participation and sharing the survey internally. Once results are available, we will use the findings to identify service gaps and strengthen our language access strategy—such as expanding translated materials and improving outreach to LEP communities. We also incorporate feedback from community partners and outreach events to guide broader engagement efforts, especially for programs like Democracy Dollars.

E. Action Plan

1. Identify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives. The Public Ethics Commission will continue to collaborate with organizations providing services in various languages to enhance outreach programs. Furthermore, they will leverage comprehensive language resources to effectively communicate with communities where our staff and Commissioners do not speak the languages. This approach aims to improve accessibility and engagement, fostering better communication and understanding across diverse groups.

Attachment Page 223
Attachment Page 224
Department Name:

Fiscal Year: FY2024-25

II. QUANTITATIVE ASSESSMENT REPORT

Department Name:

Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Jamie Turbak Tabitha Pulliam Tabitha Pulliam
Title Director Administrative Services Manager Administrative Services Manager Address 125 14th Street, Oakland, CA 94612 125 14th Street, Oakland, CA 94612 125 14th Street, Oakland, CA 94612 Phone# 510-238-6610 510-238-6595 510-238-6595
Email [email protected] [email protected] [email protected]

Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 311.10 New Hires 37
Public Contact Positions (PCP) 288.25 100% New PCP Hires 37 100% PCP With Spanish Language Skill 82

28.44% New PCP Hires with SP Skill 3 3.65%
PCP With Chinese Language Skill 38

13.18% New PCP Hires with CH Skill 2 5.26%

Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year?  No  Yes – Please describe below Job Title: Librarian I (Cantonese) – Asian Branch Outcome Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
This recruitment is open and active/continuous Hired-SP Hired-CH In Progress/Other*

*Please provide an explanation for all ‘other’ outcomes: N/A

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) Director Unit (61111) Brookfield Branch Library (61331) Departmental Operation Unit (Financial & Administrative Services Office) (61121) Dimond Branch Library (61332)
Automation (Computer Services) (61131) Eastmont Branch Library (61333) Children Services/Youth Room (Cataloging/Processing) (61132) Elmhurst Branch Library (61334) Community Relations (61133) M.L. King Jr. Branch Library (61335) Acquisitions (61135) Montclair Branch Library (61336)
Administrative Unit (61211) Rockridge Branch Library (61337) On-Call Public Services (61212) Temescal Branch Library (61338) Literacy (Second Start Adult Literacy (61213) District I Administration (81st Avenue Branch) Library (61339) Main Library Administration (61221) Asian Branch Library (61341) Art/History/Literature (61231) Bookmobile (61342)
Magazines & Newspaper (61235) Golden Gate Branch Library (61343) Science Business and Sociology (61236) Lakeview Branch Library (61344) Children’s Room (61237) Latin American (Cesar Chavez) Branch Library (61345) Circulation/Automation (61243) Melrose Branch Library (61346) Branch Administration (61311) Piedmont Branch Library (61347) Children’s Services/Youth (61313) West Oakland Branch Library (61348) Support Services (Teen Services) (61321) African American Museum & Library (61511)

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking

Attachment Page 225
Department Name:

Fiscal Year: FY2024-25

Table 4A Vital Documents List
Document Name:

SP Translation
Available?
CH Translation
Available?
Other?
Specify:

Adult Library Card Application
Yes Yes Vietnamese,
Arabic
Children’s Library Card Application
Yes Yes Vietnamese,
Arabic
Teen Library Card Application Yes Yes
OPL Extended Services Application Yes Yes Vietnamese
Library Behavior Guidelines Yes Yes
Comment Card Yes Yes
Welcome to Your Library Yes Yes
Library Privacy Statement Yes Yes
Authorized User form Yes Yes
Circulation Policy Yes Yes
Translations for Mobile Print Text
Yes Yes Arabic,
Tigrinya, &
Vietnamese

Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese?  Yes  No – Please describe below

Action Plan & Timeline: All documents are translated.

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
Asian Branch Library 510-238-3400 English/Chinese
Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year?  No  Yes – Please describe below

Description: There have been no changes to the organization’s structure this fiscal year.

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department?  No  Yes – Please describe below.

Language Goal FTE Actual FTE
Super PCP Unit: Main Branch
• Department Operations (61121)
• Administrative Unit (61211)
• Automation – (61131)
• Director Unit (61111)
• Acquisitions (61135)
• Youth Services (61132)
• Main Library Administration (61221)
• Art/History/Literature (61213)
• Magazines & Newspapers (61235)
• Science, Business & Technology (61236)
• Children’s Room (61237)
• Circulation/Automation (61243)
Super PCP Unit: Asian Branch (61341) SP= 0 CH = 3 SP= 0 CH = 5 Super PCP Unit: Cesar Chavez Branch (61345) SP= 5 CH = 0 SP= 8 CH = 1

Attachment Page 226
Department Name:

Fiscal Year: FY2024-25

Brookfield Branch Library 510-615-5725 English/Spanish
Elmhurst Branch Library 510-615-5727 English/Spanish
Latin American (Cesar Chavez) Branch Library 510-535-5620 English/Spanish Main Library – Information Line 510-238-3134 English/Spanish/Chinese Main Library – Reference Desk 510-238-3138 English/Spanish/Chinese Melrose Branch Library 510-535-5623 English/Spanish
81st Avenue Branch Library 510-615-5812 English/Spanish

Table 7. Public Notices & Resources
Language access notice displayed at reception area  Yes  No I-Speak Card/ Language List displayed at reception area Yes  No Department staff provided with language access resources (Interpretation#, FAQ, training…etc) Yes  No If you answered “no” to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B(1).

Table 8. OPD & OFD Report on Language Interpretation Line TH

Vendor Name:

Top 5 languages requested:

FY Total Usage Minutes
FY Total Expenditure
Table 8 applies to City Departments that use its own language interpretation line. At the present time, this only applies to OPD and OFD.

Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE % Main Library (Includes On-
Call, Teen & Children’s Svc,
Book Mobile, Branch Admin) 125 14th Street 94612 VARIOUS 197 21

16 Cesar Chavez 3301 East 12th Street #271 94601 535-5620 10.25 8 1 Melrose 4805 Foothill Blvd 94601 535-5623 5 5 0
Dimond 3565 Fruitvale Avenue 94602 482-7844 10.6 1 0
Brookfield 9255 Edes Avenue 94603 615-5725 3.80 1 2
Eastmont 7200 Bancroft Ave #211 94605 615-5726 5.60 2 0 African American Museum 659 14th Street 94607 637-0200 5.00 0 0 Asian 388 9th Street #190 94607 238-3400 7.0 0 5
West Oakland 1801 Adeline Street 94607 238-7352 4.60 2 0 Golden Gate 5606 San Pablo 94608 597-5023 4.60 1 1
Temescal 5208 Telegraph Avenue 94609 597-5049 7.4 1 0
Lakeview 550 El Embarcadero 94610 238-7344 5.2 3 0
Montclair 1687 Mountain Blvd 94611 482-7810 5.6 0 0
Piedmont 80 Echo Avenue 94611 597-5011 4.8 1 0
Rockridge 5366 College Avenue 94618 597-5017 12.2 0 0
81st Avenue 1021 81st Avenue 94621 615-5812 12.80 7 0
Elmhurst 1427 88th Avenue 94621 615-5869 4.60 1 0
Martin Luther King Jr. 6833 International Blvd 94621 615-5728 5.60 5 0 Attachment Page 227
Attachment Page 228
II. QUANTITATIVE ASSESSMENT REPORT

Department Name:

Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Darlene Flynn Jacque Larrainzar Darlene Flynn
Title Director Program Analyst III Director
Address 1 Frank H Ogawa Plaza 11th floor 1 Frank H Ogawa Plaza 11th floor 1 Frank H Ogawa Plaza 11th floor Phone# 510-238- 510-238-7657 510-238-
Email [email protected] [email protected] [email protected]

Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 5 New Hires 0
Public Contact Positions (PCP) 0 100% New PCP Hires 0 100% PCP With Spanish Language Skill 0 % New PCP Hires with SP Skill 0 % PCP With Chinese Language Skill 0 % New PCP Hires with CH Skill 0 %

Table 2B. Language Selective Certification Hiring
Any selective certification in language required for recruitment this fiscal year?  No  Yes – Please describe below Job Title : NA Outcome
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*
Hired-SP Hired-CH In Progress/Other*

*Please provide an explanation for all ‘other’ outcomes:

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) The department has four full-time employees: Daniel Tan, Data Analyst Darlene Flynn, Director
Ayanna Allen, Executive Assistant to the Director
There are no Divisions or Units due to our department’s small size.

Jacque Larrainzar, Program Analyst III
Amy Ferguson-Yap, Program Analyst III
And one part -time intern:

Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year?  No  Yes – Please describe below

Description: The part time data intern and the executive assistant to the Director was eliminated as part of the midcycle budget reductions. The position covered several administrative functions in the department.

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department? No  Yes – Please describe below.

Attachment Page 229

Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

Department of Race and Equity one-pager brochure describing the work of the department Yes Yes NA
https://www.oaklandca.gov/documents/document-brochure

Total # of vital documents reported = 1

Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese?  Yes  No – Please describe below

Action Plan & Timeline:

No additional vital documents have been identified for translation per EAO section 2.30.050. for this reporting period.

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
Location Description- City Hall 11th floor Telephone Number Status Public Line (510) 238-3638 Completed
Director’s Line (510) 238-2904 Completed
Program Analysts Line (510) 238-7657 Completed
Program Analyst Line (510) 238-7184 Completed

Table 7. Public Notices & Resources
Language access notice displayed at reception area  Yes  No I-Speak Card/ Language List displayed at reception area Yes  No Department staff provided with language access resources (Interpretation#, FAQ, training…etc.) Yes  No If you answered “no” to any questions in Table 7, please provide a corrective action plan in the narrative report under Question B(1).

Table 8. OPD & OFD Report on Language Interpretation Line

Vendor Name: NA
Top 5 languages requested: NA
FY Total Usage Minutes: NA
FY Total Expenditure:NA
Table 8 applies to City Departments that use its own language interpretation line. At the present time, this only applies to OPD and OFD.

Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE %

NA NA NA NA NA NA NA NA NA

Attachment Page 230
III. QUALITATIVE ASSESSMENT REPORT
A. Bilingual Public Contact Positions Assessment

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? Goal = PCP X %
This report cover
s fiscal year 2024-2025 and data is reported as of June 2025.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

For the Department of Race and Equity (DRE) Language Access is crucial for achieving racial equity because it ensures that individuals, regardless of their language skills, have equal access to opportunities, resources, and information. By providing language services and promoting inclusive engagement practices the City of Oakland can create a more inclusive and equitable environment for all.

Our Departments works to achieve compliance on two levels:

In our own internal operations DRE:
• Offer the public information about their rights under the language access ordinance by posting notices in our office public spaces.
• Offer resources and information to department staff regarding Language Access requirements so they can provide translation and interpretation services to the public as needed and assist Oakland residents to exercise their rights under the Language Access Ordinance. • Offer a one-pager brochure in our website with information about the mission, vision, and work of the department in Spanish, Chinese and English.

DRE works with City departments and due to tis small size does not have capacity to directly provide outreach and infor
mation services to the community. However, in our work with Departments:
• DRE supports staff to plan for and include Language access in planning processes and Outreach and Engagement efforts.
• Encourages Equity team leads and Equity team members to ensure LEP Persons have meaningful access to information and ways of participating in public meetings and dialogue on policy discussions that impact their everyday lives as part of the work of their departments to advance racial equity.
• Work closely with the City-wide Inclusive Engagement Workgroup and the City’s Engagement Officer and Communications to encourage outreach and engagement staff to set strategics goal to promote inclusion and full participation for all residents of the City and in particular pay attention the removing barriers to access for community members that speak limited English. • Continue to support the implementation of AI 6802 on Inclusive engagement to set citywide standards for inclusive engagement. The AI encourages departments to budget resources and staff time to plan engagement and outreach activities with enough time to provide translation Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking
5 0
Attachment Page 231
and interpretation services as needed. The AI was drafted with input from the Language Access and ADA programs.
• Support the staffing of the City-wide Inclusive Engagement Workgroup in collaborations with the City -wide Communications office in the CAO to support staff involved in outreach and engagement activities by sharing information, resources and training to coordinate and improve how the City engages with its residents. Training provided to workgroup members during this reporting period included presentation about the Language Access Office and how to access translation and interpretation services and how to manage translations for projects in collaboration with the Language Access Office.
• Referrals and contact information for new department staff working on engagement and outreach in equity teams to Language Access.
• Referrals and contact information to other jurisdictions looking for advice and information on how to implement a Language access program.

Inclusive Engagement practices that account for those who face barriers to access information, services and to participate in planning and policy processes supports a strong democracy and is one of the bases for good governance.

2.Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

DRE has not conducted any hiring processes in this reporting period.

3.Highlight positive changes, successes, and best practices.

Language access is not just a matter of convenience but a fundamental aspect of racial equity and social justice. By prioritizing language access, the City of Oakland supports a more inclusive and equitable society where all individuals can thrive and access all its City government has to offer them.

BEST Practices from a Racial Equity Framework
Identifying and serving Threshold Language Groups: Spanish and Chinese, Cantonese.

Providing various language assistance services: Interpretation, translation coordinated by the Language Access Program staff.

Equal Access to Services: DRE has noticed an increase in request for Language Access Services and Technical Assistance for large planning processes like the General Plan and Transportation Projects, to name a few. DRE has also noted that City staff are proactive in discussing issues related to language access and have information and tools to address them. One example is the recent update of the DOT Geographic Equity Toolbox that now includes language data. Staff use the tool as a resource to plan outreach and engagement efforts and DRE shared request from departments across the City to include language information in the update. DRE also provides training to staff regarding equity implementation. Modules 2 and 3 of the academy cover issues of language access and inclusive engagement as part of the curriculum. We also offer information about how to contact Language Access Services and staff. The Racial Equity Analysis worksheet includes questions to guide staff to think about the needs of Limited English Speakers in Oakland for policy projects and services. By ensuring language access is discussed as part of these processes in its conversations Attachment Page 232
with Department’s DRE indirectly supports community members and small business owners who speak limited English by removing barriers to access and information about topics that are important for them and their communities. The Citywide Inclusive Engagement workgroup has also hosted workshop session with Language Access staff and community organizations that work with Limited English speakers to promote a Citywide culture of inclusion and increase awareness about the issues faced by these communities in Oakland. This workshops help staff to be more proactive and design better engagement approaches in their departments.

Empowerment and Inclusion: Providing language services empowers individuals to communicate effectively and participate in decision-making processes. This fosters a sense of belonging and inclusion, which is crucial for building a more just and equitable society. DRE participated in the planning of the recent Community Budget Sessions which were the result of months of planning and collaboration with the Office of Communications, SPUR and others community organizations.

Language translation and materials were offered at all sessions and promotional materials were also translated to reach our largest language groups.

Addressing Systemic Racism: Language barriers can exacerbate existing inequalities and reinforce systemic racism. By addressing language access, the City can help dismantle these barriers and create a more equitable society. In a City were almost 40% of the population speaks a language other than English, language access is not just a matter of convenience but a fundamental aspect of racial equity and social justice. By prioritizing language access, the City creates a more inclusive and equitable society where all individuals can thrive.

Legal Mandates: City laws and policy mandate City departments to provide meaningful access to their programs and activities for individuals with limited English proficiency. Racial Equity Policy, such as AI 6802 on Inclusive Engagement and AI 580 on Racial Equity, and the Oakland Municipal Code on Racial Equity reinforce the City’s commitment to eliminate disparities in access to services and information for all our residents. Including those with limited English.

Positive Changes and Successes
Oakland addresses language access and racial equity through:

Legislation (Ordinance No. 12324) mandating bilingual services and translated materials, AI 580 Racial Equity and AI 6802 Inclusive Engagement. While focused on language access, Ordinance No. 12324 indirectly supports racial equity by promoting meaningful participation of LEP individuals, many of whom may be from racial or ethnic minority groups impacted by disparities in access to services offered by the City. DRE appreciates and supports City policies that promote the elimination of disparities in service and opportunities for all Oaklanders.

Having a Department of Race and Equity: Focused on fairness and access to opportunities for all and supporting the inclusion of actions to address language Access in planning and policy processes City Wide in collaboration with the Language Access Program. The department defines equity as fairness: Ensuring that people have access to the same opportunities, services and information regardless of their language ability.

Aligning local policies with state and federal anti-discrimination laws: Oakland's language access policies align with California Government Code § 11135 and the Bilingual Services Act, which Attachment Page 233
prohibit discrimination and require agencies to provide equal access without regard to race, color, national origin, or ethnic group.

These efforts demonstrate Oakland's commitment to ensuring that all residents, regardless of their language proficiency or racial background, have equal access to City services and opportunities.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

During this reporting period DRE asked staff in department with Equity Teams to answer the Language Access Survey. We received one recommendation from the Head Start Program to offer Equity Training in different languages for community members. Unfortunately, due to the size of our staff and limited resources due to budget reductions DRE is not able to offer training in different languages to the community. However, we were able to identify local trainers that offer very affordable or free training to community organizations, and we referred them to these resources. Many of these efforts are funded by the Akonadi Foundation.

B. Translation of Written Vital Document s Assessment

1. Departments are required to inform the public of the right to language access services.

Please list the locations in which notices are posted.

Posters and brochures regarding the City’s Language Access Program, rights and complaint procedure, as well as forms
to file complaints- if desired by the publ ic- are visibly posted at (1) City Hall, 11th-floor at elevators on East and West sides of the floor. Posters have also been visibly placed in the (2) conferenc
e room and Language Access Cards have been provided to
all department staff al
ong with training on how to use them.

Our mission and scope
of work are readily available to the public here. Content can be translated using the google translate button at
the bottom of the page.
b. Per the suggestion of the Language Access Office our department created a one-pager brochure which is available in Spanish and Chinese on our website here c. No other documents have been identified as vital at this point.

3. Describe other materials
the Department has provided in multiple languages?
DRE staff helped proofread Spanish outreach materials for the Budget community sessions.

No other materials have been provided during this reporting period.

C. Multili
ngual Telephone Messages Assessment

1. Provide an ass
essment on the provision of multilingual messages and hotlines. 2019 - Language Servic
es translated a written script for the department’s voice mail messages in Chinese and Spanish.
2020 -Recorded messages for all staff lines include messages in, Spanish and English were added.
2021- Chinese message was added to all lines.

Attachment Page 234

2023 some of our messages were lost due to the Cyber incident. Then we lost our admins staff due to budget cuts and we were not able to restore the language messages in 2024. DRE plans to do so this year.

D. Assessment of Department Communication with LES Populations

1. Describe outreach efforts to communicate and engage LES populations.

Limited staff and budget resources do not allow for our department to conduct direct public outreach and engagement. However, we advocate and support city-wide efforts and in departments that conduct outreach as part of their planning processes or programs and encourage staff to use DRE tools to plan and budget to provide interpretation and translations and to set internal policies and procedures to ensure this is part of the departments standard operating procedures. DRE is currently working with the Engagement Officer to create a citywide inclusive engagement protocol which could be used by departments to set standards in their operations.

2. State the number of language access complaint(s) received this year, and actions taken to address and resolve the complaint(s).

None.

3. Describe department effort in administering the 2024 Language Access Survey.

Discuss how you would use survey findings to guide your language access strategy. If your department uses other survey data that guide your community engagement strategy, please discuss here as well.

DRE posted the QR code to the Survey around our floor and asked equity teams to spread the survey widely through their departments and with their community partners.

E. Action Plan

1. I dentify the Department’s action steps for the next 12 months on ensuring meaningful access to City’s program and services for the LES community. Please highlight new initiatives.

In our Citywide work:
• DRE will continue to support Language Access through its equity work city-wide. We will provide information and referrals to staff in Equity Teams regarding translation and interpretation services and will encourage bilingual staff to get tested to provide support for its department’s work and for Citywide efforts.
• DRE will continue to support the Inclusive Engagement Workgroup members to model and adopt best practices to provide language access as part of their department engagement strategies and attend workshops and presentations provided by the Inclusive Engagement workgroup on topics related to Language Access and other inclusive engagement best practices.
• DRE will continue to seek opportunities to collaborate and partner with the Language Access Program to provide information and support to advance language access justice.

Attachment Page 235
In our own department work:
• DRE will continue to provide our staff with up-to-date information and materials to provide translations and interpretation for community members as needed. • DRE will provide community members with information about their language rights and complaint forms at our office location.
• DRE will report any complaints to the Language Access Program as needed and will work to address any issues.

Attachment Page 236
Department of Race & Equity FY 2024-25
ORGANIZATION ADDRESS JOB_CLASS HIRE_DATE NEW HIREPCP_POSITIONPCP_LANG 64111 - Race and Equity 1 Frank Ogawa PlazaExecutive Assistant to the Director04-DEC-06 NO English 64111 - Race and Equity 1 Frank Ogawa PlazaProgram Analyst III 26-NOV-22 NO English Aswahili French 64111 - Race and Equity 1 Frank Ogawa PlazaDirector of Race and Equity 17-OCT-16 NO English 64111 - Race and Equity 1 Frank Ogawa PlazaProgram Analyst III 21-AUG-17 NO Spanish French 64111 - Race and Equity 1 Frank Ogawa PlazaManagement Intern, PT 02-APR-22 NO Tagalog Attachment Page 237
Department Name:OakDOT
Fiscal Year: FY2024-25

EQUAL ACCESS ORDINANCE

ANNUAL COMPLIANCE PLAN
I. DEPARTMENT DIRECTOR SIGNATURE PAGE
Sign the following certification that the Department Director has reviewed this Annual Compliance Plan for final approval:

I, Jamie Parks, hereby certify, that I have reviewed and approved this Equal Access Annual Compliance Plan for accuracy and completeness, and the department is committed to adopt the goals specified in this Annual Compliance Plan. This Annual Compliance Plan for Oakland Department of Transportation (OakDOT) was submitted on 6.27.25 . ______________________________ .

Assistant Director Signature
Jamie Parks, Assistant Director OakDOT
Type Name
Attachment Page 238
Department Name: OPW
Fiscal Year: FY2024-25

II. QUANTITATIVE ASSESSMENT REPORT

Department Name:OPW
Table 1 Department Director Language Access Coordinator (LAC) Single Point of Contact (SPOC) Name Josh Rowan Melanie Cockerham Melanie Cockerham
Title Director Support Services Manager Support Services Manager Address 250 Frank H. Ogawa Plaza, 4th Floor 250 Frank H. Ogawa Plaza, 4th Floor 250 Frank H. Ogawa Plaza, 4th Fl Phone# 510 238-2967 510 238-6186 510 238-6186
Email [email protected] [email protected] [email protected]

Table 2A. Department Employee Statistics
By FTE Count This Fiscal Year By Head Count This Fiscal Year Total # of FTE Employees 438.44 New Hires 11
Public Contact Positions (PCP) 113 100% New PCP Hires 5 100% PCP With Spanish Language Skill 14

12.3925% New PCP Hires with SP Skill 0 %
PCP With Chinese Language Skill 6 5.31% New PCP Hires with CH Skill 0 %

*Please provide an explanation for all ‘other’ outcomes:

Table 3A. Department Organization Structure (List out the different units in this table or attach an organization chart) Organization Chart Attached

Table 3B. Department Organization Structure -- Update
Any changes occurred in the organization structure this fiscal year? X No  Yes – Please describe below

Description:

Table 3C. Department Organization Structure - Super PCP Unit Reporting Any Super PCP Unit in the department? X No  Yes – Please describe below.

Attachment Page 239
Department Name: OPW
Fiscal Year: FY2024-25

Table 4A Vital Documents List
Document Name
SP Translation
Available?
CH Translation
Available?
Other?
Specify:

Bay Wheels E-bike expansion survey Yes Yes
We [bike] Oakland newsletter (twice yearly) Yes Yes Vietnamese Bike rack request form Yes Yes
Bicycle parking rack installation notice Yes Yes Vietnamese Traffic calming installation notification postcard Yes Yes Vietnamese Pedestrian Plan (2017) Yes Yes
Embarcadero West Rail Safety and Access Improvements project postcard Y Y Embarcadero West Rail Safety and Access Improvements survey Y Y Embarcadero West Rail Safety and Access Improvements Community Workshop promotional materials Y Y
2nd St Transit Hub and Bike Connection project postcards Y Y Undercrossing Improvements project postcard Y Y
Undercrossing Improvements engagement boards Y Y
Undercrossing Improvements survey Y Y
Calm East Oakland Streets – 81st/85th Aves Workshop – postcard Y Y Calm East Oakland Streets – Coliseum-Stonehurst Workshop – postcard Y Y Calm East Oakland Streets – Workshop Boards Y Y
Calm East Oakland Streets – Branding Boards Y Y
Calm East Oakland Streets – Traffic Diverter – postcard and doorhanger Y Y 8th Street Corridor Improvements – Fact Sheets Y Y

Table 4B. Vital Documents Status Summary
Department’s known vital documents translated into Spanish and Chinese? X Yes  No – Please describe below

Action Plan & Timeline:

Table 5. Multilingual Telephone Recordings
Location Description Telephone Number Status
Front Desk – Reception Lobby, Suite 4314 510 238-3961 Completed PCAC – 270 Frank H. Ogawa Plaza 800 500-6484 Completed PCAC – Line used by PSR’s
to assist LES customers 1-844-723-6288 Completed

Table 6. Analysis by Community Based Service Locations PCP SP CH Facility Name Address Zip Code Phone # #FTE #FTE % #FTE %

Attachment Page 240
Department Name: OPW
Fiscal Year: FY2024-25

Table 8. OPD & OFD Report on Language Interpretation Line TH

Vendor Name:

Top 5 languages requested:

FY Total Usage Minutes
FY Total Expenditure
Table 8 applies to City Departments that use its own language interpretation line. At the present time, this only applies to OPD and OFD.

Attachment Page 241
Director
Josh Rowan
Chief of Staff/
Assistant to the Director
Jasmine Pomar (ACTING)
Executive Assistant
Jasmine Zamora
Assistant Director
Megan Wier
Assistant Director
Jamie Parks
Admin Asst II
Adriana Mitchell
City Engineer (TCSE)
Wlad Wlassowsky
Great Streets
Prin. Civil Eng.

Amit Salwan
Complete Streets Des
Sup Civil Eng.

Si Lau
Civil Engineer
Suty Komsonkeo
Chase Fowler
Asst Engineer II
Danica Alfajora
Jacqueline Buenrostro
Joan Kwong
Jessie Wang
Structure & Emer Road
Sup Civil Eng
Jeffrey Roubos
Civil Engineer
Mustafa Humran
VACANT
Asst Eng II
Usman Raheel
Emily Gu
Asst Eng I
VACANT
Arch Associate
Jeff Krohn
Traffic Capital Projects
Sup Civil Eng
Ade Oluwasogo
Transportation Engineer
Jesse Boudart
VACANT (2)
Asst Eng II
John Chin
KC Bowman
Benjamin Granberry
Asst Eng I
Gaurav Bagga
Sr Eng Tech
Vacant
Survey
City Surveyor
VACANT
Chief of Party
Negine Malboubi
VACANT
Sr Survey Tech
VACANT (2)
Survey Tech
Thomas Bolling
Cynthia Tong
Admin Analyst II
Detra Cooley
Concrete
PW Supervisor II
Alonzo Walker
Concrete Maint
PW Supervisor I
VACANT
Concrete Finisher
Juan Dela Torre
Reveriano Dela Torre
Victoriano Martinez
Street Maint Leader
Elliott Prevost
Kenneth Santiago
PW Maint Worker
Ricco Walker
VACANT (3)
Heavy Equip Operator
Joshua Heilig
Timothy Trawick
Victor Rosby
Concrete Guardrails
PW Supervisor I
VACANT
Street Maint Leader
Juan Ramos
Fidel Martinez
Carpenter
Norman Barker
PW Maint Worker
Roberto Pardo
Tirrell Sanders
Concrete Finisher
Vacant
Cristian Moxica
Antoine Wright
Asphalt
PW Supervisor II
Tony Jones
Asphalt Maint
(Crack, Seal, Pothole)
PW Supervisor I
Dwayne Thomas
Street Maint Leader
Willie McIntyre
Carlos Navarro
Brandon Nathaniel
Charles Williams
VACANT (4)
PW Maint Worker
Levy Davis III
Cesar Garcia
Trese Whitlock
Chamrouet Try
Errunta Johnson
Cristian Cuellar
Vacant
Asphalt Maint
(Patch, Mill/Fill, Gutter
Clean, Base Repair)
PW Supervisor I
VACANT
Street Maint Leader
Charles Jackson
Juan Aquino
David Randolph
PW Maint Worker
David Bishop
Andre Dixon
Jose Gonzales
Tovarro Mcintyre
Carlos Morales
Melvin Mason
Roberto Vega De Hernandez
VACANT
Heavy Equip Operator
Curtis Allen
LaVonce Block
Terry Austin
Asphalt Maint
(Berm Repair, Pothole)
PW Supervisor I
VACANT
Street Maint Leader
James Akinjo
Nigel Brown
Hugo Garcia Guitierrez
Daniel Griffin
Vacant
PW Maint Worker
Shawn Daniel
DeMarco Doakes
Kevin Hernandez
Ray Nelson
Darin Lloyd
Malek Parker
VACANT
Safe Streets
Transportation Mgr.

Joe Wang
Street Striping
PW Supervisor I
Mayonah Shine
Traffic Painter
Jose Casillas
Emanuel Newell
Anthony Smith
VACANT (3)
PW Maint Worker
Michael Campbell
Jose Cervantes
Jefrey Nunez
Ricco Walker
VACANT (2)
Traffic Maintenance
PW Supervisor II
Ronald Bryant
Traffic Engineering
Sup Transportation Eng
Brian Sukkar
Transportation Engineer
Mandana Ashti
VACANT (2)
Asst Eng II
Leo Hernando
Jing Jing Lin
Asst Eng I
Matthew Reiter
Lily Stevenson
VACANT
Bicycle & Ped Program
Sup Transportation Plnr
Jason Patton
Transportation Engineer
Jason Cook
David Pene
Transportation Planner III
Patrick Phelan
Stephen Tu
Transportation Planner II
Noel Pond-Danchik
Pierre Gerard
Ofurhe Igbinedion
Asst Eng II
VACANT
Spatial Data Analyst III
David Lok
Major Corridor
Multimodal Operations
Sup Transportation Eng
Dean Hsiao
Signal Design & ITS
Electrical Engineer III
VACANT
Transportation Engineer
VACANT
Asst Eng II
Emujin Unenbat
Crossing Guards
Crossing Guard Sup
Paul Cirolia
Aminah Adcock
Willie Adcock
Cheryl Agee
Lydia Aguilar
Tiffany Bishop
Austria Blow
John Bradford
Verdessa Brown
Julia Clyburn
Beatrice Crusto
Marie Deer
Norma Espinoza
Carolyn Fontineau
Sherrell Fontineau
Willie Gayton
Eldora Hall
Le-Quang Hang
Yue Fen Huang
Jimmie Jones
Jacquelyn King
Robbin King
Vicente Lau
Billie Jo Lewis-Sumler
Yue Ying Liang
Siotame Likio
Terry Luc
Dan Na Mai
Marcia Mayberry
Garry McLeod
Raevin McNair
Howard Mills
Chanelle Pierce
Booker T Rhymes Jr.

Craig Richardson
Dorothy Richardson
Janet Robinson
Alexis Sams
Felicia Scaggs
Dajahna Stanley
Jie Tan,
Yolanda Taylor
Carolyn Thaxton
Wai Peng To
Quoc Chan Tran
Yvonne Valle
Chanchal Virdi
John Wall
Brenda Waters
Nico Wells-Thomas
Minnie Wilson
Li Hong Yee
Parking & Mobility
Project Manager II
Michael Ford
Transportation Planner III
VACANT
Transportation Planner II
VACANT (3)
Eng Tech II
Dana Irving
Mobility Management
Sup Transpo Planner
Kerby Olsen
Meter Collections
Meter Collection Sup
Tammi Byrd
Parking Meter Collector
Miguel Munoz
Phillip Sweet
VACANT
Public Service Rep
VACANT
Citation Assist Center
Program Analyst III
VACANT
S Public Service Rep
Etonde Faoa
Beniquez Cross
VACANT (2)
Public Service Rep
Ed Hawkins
VACANT (5)
PES I
Carlos Rosas
FT-PCT
Dan Xia (Denise) Huang
Charlotte Niles-Birks
Janae Orr
Wynette Payton
LaTosha Saunders
Kymari Motte
Gregory Brown
Jay Dorsey
Brian Cardenas
Jimmie Blueford

PPT-PCT
Kenneth DeCrosta
Troy Dennis
Kenneth Harris
Jabari Howard
Erika Rosas
VACANT

TPT-PCT
Kennethan Baird
Contonia Francis
Jasmine Garcia Velazquez
Cindy Huang
VACANT
PESI
Yolanda Powe
FT-PCT
Yvonne Bach
Shante Denham
Graciela Duenas
Carmella Espana
Loren Given
Yolanda Hernandez Garcia
Edward (Ed) Lavender
LaKeisha Montalvo
Acacia Newman
Shirnell Smith
Monique Ussery
Duvon Wright
Bethtina Woodridge
Donte Hollowell
Andre Raymond
Horacio Velazquez
Cesar Galvez
PES I
Artesha Rose
FT-PCT
Stephanie Alexander
Jorge Gonzalez
David Guan
Lisa Jones
Byron LaGrant
Juan Carlos Perez
Jasmine Woo
Yenenew Girma
Delrisha Osborne
Bryson Harper
Jember Gezahenge
Musafiri Kayambi
Leroy Weaver
Dania Pugh
Linda Grant
Keith Saunders
Rickey Wilson
Lashawnda Wills
Sergio Ramos
Darnell Robinson

TPT-PCT
Betty Cleveland
PES I
Ricky Nguyen
FT-PCT
Cherice Moss
Londell Ireland
VACANT

PPT-PCT
Janelle Spearman
Rae-Kell Sterling
PES I
VACANT
FT-PCT
VACANT (12)
Assistant to the Director
VACANT
Funding Strategy
Sup Transportation
Planner
Craig Raphael
Transportation Planner III
Yvonne Chan (ACTING)
Transportation Planner II
Andre Soucy
Colin Piethe
Fiscal Services
ASM II
Neil Valle
Accountant III
Grace Feng
David Ibarra
VACANT
Accountant II
Jenny Wang
Account Clerk III
Abran Chavez
VACANT
Human Resources
Support Srvcs. Mgr.

Melanie
Cockerham
Management Assistant
VACANT
Admin Analyst II
Justine Colon
Erika Pacheco
Payroll Clerk III
Victoria Cenac
Dorothy Goundar
Major Projects
Transportation
Manager
Emily Ehlers
Regional Projects
Sup Transportation Planner
Audrey Harris
Transportation Planner III
Celina Chan
VACANT
Transportation Planner II
Ruth Meza
Engineering
Sup Civil Eng
Edmond Siu
Civil Eng
Beaver Boonsook
Michelle Stevens
VACANT
Asst Eng II
Jon Liang
Parson Galicia
Planning
Sup Transportation Planner
Acacia Dupierre
Transportation Planner II
Manuel Corona
Jane Mei
ROW Management
Transportation
Manager
Reginald Bazile
(ACTING)
Inspection
Const Inspection Sup II
VACANT
ROW Inspection
Sr Const Inspector
Erik Yslas
Const Inspector
Joe Watson
Eddie Moses
VACANT (2)
Admin Analyst II
Lisa Patterson
Utilities & Telecom
Sr Const Inspector
Waribugo Frank
Austin Chibueze
Const Inspector
Revos Mahoro
Christopher Bogart
Lulseged Girma
VACANT (2)
Engineering
Sup Civil Eng
Ishrat Jahan
Process Coordinator III
Tanya Simmons
Transportation Engineer
Tabin Chung
Civil Engineer
VACANT (2)
Asst Eng II
Tadd Tsui
Raymond Mallari
Franklin Dang
Sr Eng Tech
Tesfaye Beyene
Patrick Taylor
Eng Tech II
Emily Jue
Permit Technician I
Renee Armas
Mario Brown
Parking Enforcement
PES II
Ira Christian
Electrical Maintenance
Electrical Supervisor
Andy Wilpolt
Electrician Leader
Joseph Lawrence
Electrician
Tyrone Rowe
Raymond Tse
Tyrone Wilson
VACANT
Electrician Helper
Paul Lonestar
Elect Const Planner
Rod Davis Sr
Electrician Leader
VACANT
Electrician
Byron Thomas
Sean Toungett
Daniel Ursini
Matthew Pelizzari
VACANT
Traffic Signal Maint
Electrical Supervisor
Michael Patterson
(ACTING)
ASM I
Shahla Azimi
Vehicle Enforcement
PES II
Derek Kilgore
PES I
Kensha Johnson
Program Analyst I
LaMejonna Lee
PST II
Brian Cassidy
PCT II
VACANT (12)
Community Liaison, PE 14
Keith Scheurholz
Assistant to the Director
Douglas Mount
Complete Streets Des 2
Sup Civil Eng.

Chris Diano
Civil Engineer
VACANT (3)
Asst Engineer II
Jordan Manzano
VACANT (2)
Program Analyst I
Jazmin Gomez
Parking Meter Repair
PW Supervisor I
Hershel Collins
Sr Meter Repair Tech
Peter Couch
Meter Repair Worker
Otis Johnson
Elmarco Long
Kent Mo
Paul Hill
Sign Maintenance
PW Supervisor I
Juan Rubio
PW Maint Worker
Christopher Moore
Sign Maint Worker
Caleb Abad
Louis Dianda
Samuel Roberson
Paris Shivers
VACANT (2)
Traffic Sign Maker
VACANT
Sign Shop Coord
San Vahn
Complete Streets
Infrastructure
Transportation Mgr.

Sarah Fine (ACTING)
Transportation Engineer
Shirley Kwan
Civil Engineer
Mastewal Cherinet
Pablo Miras
Asst Eng II
Emaan Massoomi
Natalie Mall
Asst Eng I
VACANT (2)
Senior Eng Tech
VACANT
Design & Pavement
Management
Project Manager I
VACANT
Planning
Sup Transportation Plr
Charlie Ream
Pedestrian Right of Way
Sup. Civil Engineer
Teresa Peterson
(ACTING)
Transportation Planner II
Mica Amichai
Race and Equity Manager
VACANT
Operations Manager
Kenneth Patton
Transportation Planner III
Cathy Deluca
VACANT
Transportation Planner II
VACANT
Transportation Engineer
Ivy To
Asst Eng II
Joseph Palacio
VACANT
Sr Const Inspector
Lee White
Arboricultural Inspector
VACANT (2)
Const Inspector
Enayat Katouli
Seymond Sumulong
Matthew Baker
VACANT
Senior Eng Tech
VACANT
Admin Assistant II
Rolanda Hartfield
Oakland Department of Transportation Organizational Chart Updated: July 1, 2025
Admin Asst II
Stephanie Wilson Project Manager
VACANT
Attachment Page 242
Department Name:

Fiscal Year: FY2024-25

III. QUALITATIVE ASSESSMENT REPORT

A. Bilingual Public Contact Positions Assessment

ASSESSMENT SPANISH-SPEAKING PCP CHINESE-SPEAKING PCP
FTE PCP GOAL ACTUAL STAFF# GOAL MET? GOAL ACTUAL STAFF # GOAL MET? 438.44 113 12.43 14 YES 5.65 6 YES Goal = PCP X %

This report covers fiscal year 2024-2025 and data is reported as of June 2025.

1. Provide an assessment of the Department’s effort to achieve compliance with the Equal Access Ordinance (EAO).

The Oakland Department of Transportation (OakDOT) met compliance with the Equal Access to Services Ordinance (EAO) goal for Spanish-Speaking PCP as well as Chinese-Speaking PCP staff this reporting period. OakDOT’s designated Public Contact Position (PCP) roster is comprised of Parking Control Technicians (PCT), Crossing Guards (CG), which primarily report in a Part-Time capacity and Public Service Representatives (PSR), assigned in the Parking Citations Assistance Center (PCAC).

The PCT, PCP’s roam Citywide in the performance of their duties, where they may interact with a richly diverse population; an equivalent of 72.51 full-time PCT, PCP’s, are on the OakDOT roster, including a Vehicle Enforcement Unit to fulfill a recommendation of the Reimagining Public Safety Task Force and consolidate related functions within OakDOT, increasing operational efficiencies and direct service delivery capacity.

The CG, PCP’s assist children crossing the street in designated crosswalks, where they may interact with a richly diverse population including those residing in the immediate vicinity of the school location; there are the equivalent of 25.90 full-time CG, PCP’s, on the OakDOT roster.

The PSR, PCP’s provide direct customer service delivery via in-person, phone and website contact with Oakland constituents and stakeholders for services related to Parking Citations; there are the equivalent of 11.0 full-time PSR, PCP’s, on the OakDOT roster.

OakDOT increased its PCP roster by adding key Engineering, Bike & Pedestrian, Capital Improvement, Planning & Project Development, and Mobility Management staff that interact directly with the public coordinating advisory committee work, community engagement and outreach.

OakDOT strives to serve every member of the Oakland’s diverse community. Because Oaklanders speak over 100 different languages, we recognize that there may be challenges to providing service for all our residents. However, OakDOT is committed to providing excellent service delivery through our language specific phone lines; website(s); mobile application(s); and special community-based events, sponsored throughout the year.

Key: PCP = Public Contact Position
FTE = Full Time Equivalent
SP = Spanish-speaking
CH = Chinese-speaking
LES = Limited English-Speaking

Attachment Page 243
Department Name:

Fiscal Year: FY2024-25

2. Describe the Department’s effort in outreach, recruitment and hiring of bilingual candidates.

The Civil Service Rules and other established City processes serve as the guidelines by which OakDOT conducts its hiring and recruiting. Oversight of hiring operations is provided by the Department of Human Resources Management and Equal Access to determine whether our recruitment efforts meet the needs of the non-English speaking community. Currently, OakDOT employs staff who speak languages such as Arabic, Cantonese, Farsi, Hindi, Korean Mandarin, Spanish, Tagalog, and Urdu, though not all staff classifications skilled in bilingual translation are designated public contact positions (PCPs).

3. Highlight positive changes, successes, and best practices.

Oakland is recognized as one of the most diverse cities in the nation. Therefore, as part of the “Responsive Trustworthy Government” section of its Strategic Plan, OakDOT is committed to hiring a pool of employees that best reflect the rich multiethnic landscape that Oakland has to offer.

Responsive Trustworthy Government — Key Points
• Make OakDOT a great place to work and recruit the best employees. • Ensure that job openings are seen by a wide array of potential talent to recruit the best employees.
• Develop a transportation “career ladder” of job opportunities so applicants can see the range of opportunity.

OakDOT has posted job advertisements on Craigslist, on community and ethnic-specific newspapers and newsletters as well as on the @OakDOT twitter page, and LinkedIn. This process has resulted in the engagement and hiring of multi-cultural and ethnically diverse staff, which is representative of the community OakDOT serves.

OakDOT has secured a diverse, full-time professional and part-time staff including Assistant Engineers, Engineers, Planners, and Paving, Maintenance, and skilled workers. Additionally, Part-time Engineering & Management Interns, Student Trainees, have been recruited through these means and are now proudly part of the OakDOT team.

4. Describe additional measures implemented to ensure LES persons are provided with meaningful access to City services.

In PCAC, the Interactive Voice Response (IVR) system provides thorough instructions in English, Spanish, and Chinese over the phone such as, how to make a payment, dispute a parking citation, information about meter check, information on towed/booted vehicles, etc.

Attachment Page 244
Department Name:

Fiscal Year: FY2024-25

B. Translation of Written Vital Documents Assessment

1. Departments are required to inform the public of the right to language access services. Please list the locations in which notices are posted.

Notices are posted in common direct service delivery areas located at 250 Frank H. Ogawa Plaza, 4th Floor, Suite 4314 (general reception area) and Suite 2314, (Permit Service Center).

Rules & Legislation CommitteeOctober 30, 2025

Rules & Legislation Committee
October 30, 2025