View Attachment A — Rules & Legislation Committee, July 9, 2026

Region 14 Education Service Center
Contract # 159
for
Software & SaaS Solutions
with
Effective: , 2025
The following documents comprise the
executed contract effective: , 2025
I. Region 14 ESC Terms & Conditions
II. Vendor Contract and Signature Form
III. Supplier’s Response to RFP, incorporated by reference IV. Region 14 – TERMS AND CONDITIONS
Assignment. Supplier may not assign its rights or obligations under this contract without the prior written permission of Region 14 ESC. Region 14 ESC will not unreasonably withhold approval for a requested assignment.

Audit Rights. Supplier shall, at its sole expense, maintain appropriate due diligence of all purchases made by Region 14 ESC and any entity that utilizes this contract. Region 14 ESC reserves the right to audit the accounting for a period of four (4) years from the time such purchases are made. This audit right shall survive termination of this Agreement for a period of one (1) year from the effective date of termination. Region 14 ESC shall have the authority to conduct random audits of supplier’s pricing at Region 14 ESC's sole cost and expense.

Notwithstanding the foregoing, in the event that Region 14 ESC is made aware of any pricing being offered that is materially inconsistent with the pricing under this agreement, Region 14 ESC shall have the ability to conduct an extensive audit of supplier’s pricing at supplier’s sole cost and expense. Region 14 ESC may conduct the audit internally or may engage a third-party auditing firm. In the event of an audit, the requested materials shall be provided in the format and at the location designated by Region 14 ESC.

Construction. Supplier shall perform services in a good and workmanlike manner and in accordance with industry standards for the service provided.

Force Majeure. If by reason of Force Majeure, either party hereto shall be rendered unable wholly or in part to carry out its obligations under this Agreement then such party shall give notice and full particulars of Force Majeure in writing to the other party within a reasonable time after occurrence of the event or cause relied upon, and the obligation of the party giving such notice, so far as it is affected by such Force Majeure, shall be suspended during the continuance of the inability then claimed, except as hereinafter provided, but for no longer period, and such party shall endeavor to remove or overcome such inability with all reasonable dispatch.

The term Force Majeure as employed herein, shall mean acts of God, strikes, lockouts, or other industrial disturbances, act of public enemy, orders and regulation of any kind of government of the United States or any civil or military authority; insurrections; riots; epidemics; pandemic; landslides; lightning; earthquake; fires; hurricanes; storms; floods; washouts; droughts; arrests; restraint of government and people; civil disturbances; explosions, breakage or accidents to machinery, pipelines or canals, or other causes not reasonably within the control of the party claiming such inability. It is understood and agreed that the settlement of strikes and lockouts shall be entirely within the discretion of the party having the difficulty, and that the above requirement that any Force Majeure shall be remedied with all reasonable dispatch shall not require the settlement of strikes and lockouts by acceding to the demands of the opposing party or parties when such settlement is unfavorable in the judgment of the party having the difficulty.

Franchise Tax. The supplier hereby certifies that he/she is not currently delinquent in the payment of any franchise taxes.

Funding. A contract for the acquisition, including lease, of real or personal property is a commitment of the entity’s current revenue only. Each payment obligation created by this contract is conditioned upon the availability of city, county, state and federal funds that are appropriated or allocated for the payment of such an obligation. If funds are not allocated by an entity and available for the continued purchase of the services and/or materials provided under this contract, this contract may be terminated at the end of the period for which funds are available. The entity will endeavor to notify the supplier in the event that continued service will or may be affected by non-appropriation. No penalty shall accrue to the entity in the event this provision is exercised, and the entity shall not be obligated or liable for any future payments due or for any damages as a result of termination under this paragraph.

Indemnity. The awarded supplier shall protect, indemnify, and hold harmless Region 14 ESC and its participants, administrators, employees and agents against all claims, damages, losses and expenses arising out of or resulting from the actions of the supplier, supplier employees or supplier subcontractors in the preparation of the solicitation and the later execution of the contract.

Insurance. Certificates of insurance shall be delivered to a public agency requesting them prior to commencement of work. The insurance company shall be licensed in the applicable state in which work is being conducted. The awarded supplier shall give the participating entity a minimum of ten (10) days’ notice prior to any modifications or cancellation of policies. The awarded supplier shall require all subcontractors performing any work to maintain coverage as specified.

Legal Obligations. It is the supplier’s responsibility to be aware of and comply with all local, state, and federal laws governing the sale of products/services identified in this RFP and any awarded contract and shall comply with all while fulfilling the RFP. Applicable laws and regulation must be followed even if not specifically identified herein.

Non-Exclusive Contract. This contract is for the sole convenience of Region 14 ESC, which may obtain like goods or services from other sources.

Permits. Knowing and abiding by the permit laws in each state is the sole responsibility of the supplier.

Price Increases. Should it become necessary, price increase requests may be submitted quarterly during the term of the contract and must be approved by Region 14 ESC in writing.

Included with the request must be documentation and/or formal cost justification for these changes. Requests will be formally reviewed, and if justified in the sole opinion of Region 14 ESC, the change will be approved.

Products. Supplier shall provide equipment, materials and products that are new unless otherwise specified, of good quality and free of defects.

Products and Services Additions. New products and/or services may be added to the contract quarterly during the term by Region 14 ESC’s written approval, to the extent that those products and/or services are within the scope of this RFP.

Safety. Suppliers performing services shall comply with occupational safety and health rules and regulations. All suppliers and subcontractors shall be held responsible for the safety of their employees and any conditions that may cause injury or damage to persons or property.

Survival. All applicable software license agreements, warranties or service agreements that are entered into between the Contractor and Region 14 ESC under the terms and conditions of the Contract shall survive the expiration or termination of the Contract. All Purchase Orders issued and accepted by Contractor shall survive expiration or termination of the Contract for a period of up to one year beyond the term of the Contract.

Tax Exempt Status. Knowing the tax laws in each state is the sole responsibility of the supplier.

Term and Renewal. The contract term is for three (3) years. The contract may be renewed for up to two (2) additional one-year terms or any combination of time not to exceed 2 years.

Maintenance/service/supplemental agreements may be issued for up to (5) years under this contract so long as the effective date of the maintenance/service/supplement agreement is prior to the expiration of the contract.

Termination. This contract may be terminated at any time by mutual written consent, or by Region 14 ESC, with or without cause, upon giving thirty (30) days written notice. Region 14, at its convenience, by written notice, may terminate this contract, in whole or in part. If this contract is terminated, Region 14 ESC shall be liable only for payment under the payment provisions of this contract for services rendered and accepted material received by Region 14 ESC before the effective date of termination. Region 14 ESC reserves the right to terminate the whole or any part of this Contract due to the failure of the supplier to carry out any term or condition of the contract.

Region 14 will issue a written ten (10) day notice of default to the supplier for acting or failing to act as specified in any of the following: in the opinion of Region 14 ESC, the supplier provides personnel that do not meet the requirements of the contract; In the opinion of Region 14 ESC, the supplier fails to perform adequately the stipulations, conditions or services/specifications required in this contract; in the opinion of Region 14 ESC, the supplier attempts to impose personnel, materials, products or workmanship of an unacceptable quality; the supplier fails to furnish the required service and/or product within the time stipulated in the contract; in the opinion of Region 14 ESC, the supplier fails to make progress in the performance of the requirements of the contract; the supplier gives Region 14 ESC a positive indication that the supplier will not or cannot perform to the requirements of the contract.

Waiver. Any waiver of any provision of this contract shall be in writing and shall be signed by the duly authorized agent of Region 14 ESC. The waiver by either party of any term or condition of this contract shall not be deemed to constitute waiver thereof nor a waiver of any further or additional right that such party may hold under this contract.

Applicability, Precedence, and End-User Flexibility. The Region 14 Terms & Conditions govern the establishment and administration of the Master Agreement by Region 14 ESC and OMNIA Partners. They do not apply to, amend, or supersede the commercial terms governing end-user transactions between Supplier and any Participating Public Agency (“PPA”). For PPA orders, Supplier may include and enter into its Services Agreement (the "SA," located at https://www.neogov.com/service-specifications) and/or a PPA Supplemental Agreement. The SA/Supplemental Agreement governs SaaS-specific subjects including: (i) license/usage rights and acceptable use; (ii) service levels, support, and maintenance; (iii) data protection, information security, and confidentiality; (iv) intellectual property and ownership; (v) warranties and warranty remedies; (vi) disclaimers and exclusions; (vii) limitations of liability and damages exclusions; and/or (viii) service credits and other SaaS-specific remedies. Region 14's Terms & Conditions continue to govern program administration and procurement mechanics including ordering framework, pricing, invoicing, open records, and general administrative provisions to the extent they do not conflict with the SA/Supplemental Agreement on SaaS-specific subjects.

Yes, Governmentjobs.com, Inc. acknowledges. Please refer to the attached Price Book.

Updates to NEOGOV’s pricing structure will be published annually. A new Rate Card will be released once updated at least 90 days prior to the beginning of the next calendar year.

N/A. NEOGOV is a cloud based software system, no freight or shipping of physical equipment is required.

NEOGOV typically offers fixed-fee-based pricing for implementation services. This approach ensures that clients have a clear understanding of the costs upfront, based on the scope of the project, including system configuration, data migration, training, and go-live support.

NEOGOV delivers it's cloud-based Software-as-a-Service (SaaS) solutions through a fully online deployment model, eliminating the need for physical distribution or on-premise installations. This approach ensures fast, secure, and scalable access for OMNIA participating entities.

However, in certain cases where the project has unique complexities or additional customizations, NEOGOV also offers time and materials pricing to accommodate specific needs beyond the standard scope. This allows flexibility in billing based on actual time and resources spent.

N/A
N/A. NEOGOV does not intend on using any subcontractors or affiliates to provide services within this RFP.

The submitted pricing proposal lists the MSRP for the NEOGOV solutions. As an OMNIA Partners participating agency, each agency will receive a discount of 5% off of the listed MSRP. A quote can be generated per request to facilitate and validate the pricing and discount received.

NEOGOV can facilitate purchases that utilize volume discounts however this would be handled case by case as additional details would be needed in order to propose adequate pricing for the requesting agency.

No, NEOGOV does not offer leasing or financing options for educational or governmental entities.

NEOGOV employs a comprehensive self-audit process to ensure full compliance with our proposed agreements, including proper pricing for all OMNIA Partner's participating entities. A dedicated procurement team manages all procurement vehicles and provides ongoing training to Sales, Finance, and Renewals teams to ensure adherence to specific procurement requirements. Every customer quote undergoes a multi-stage approval process, starting with Sales Leadership review to confirm pricing accuracy, followed by a Finance team compliance check, and final approval by the Chief Financial Officer (CFO) to ensure full adherence to established pricing structures. Additionally, NEOGOV collaborates with multiple resellers and cooperative agreements, each with unique compliance requirements, and carefully verifies that every order meets the standards of the relevant purchasing vehicle.

This rigorous, multi-level oversight guarantees that all pricing and contractual terms remain accurate, transparent, and compliant. Our internal controls ensure that OMNIA Partner's participating entities receive the correct pricing and that all agreements align with established procurement guidelines. By integrating cross-departmental training, leadership oversight, and structured compliance checks, NEOGOV maintains the highest level of accountability and accuracy in all related transactions. This process reflects our commitment to delivering transparent, reliable, and compliant procurement solutions.

Our standard payment terms stipulate net 30 for new business and net 60 for renewals. Invoices for renewals are issued 60 days before the subscription renewal date. Payment is due on the renewal date itself.

NEOGOV’s payment methods are ACH, Credit Card, and Check. We do accept CC payments via online.

To opt in, please contact us to set up online payment through our Accounts Receivable team.

Yes, we do accept P-cards and no, there is not an additional fee for participating entities to use this process. BAll licenses, setup, training, and optional services have been included in our pricing submission. Our proposal provides complete pricing for all NEOGOV products, including any additional features, services, or optional enhancements. The full breakdown of these costs can be found in the attached pricing sheet. Since all items required to utilize our solutions are accounted for, there are no hidden fees. NEOGOV remains committed to full pricing transparency, and any optional services can be selected based on the specific needs of OMNIA participating entities. a) Fees. Customer shall pay all Subscription, Onboarding and Set-Up fees (“Subscription Fees”) and Professional Service fees (“Professional Service Fees”, collectively the “Fees”) as set forth in an Order Form within thirty (30) days of the date of NEOGOV’s invoice. Fees shall be invoiced annually in advance and in a single invoice for each Term. Unless explicitly stated otherwise in an Order Form, all payments due under an Order Form are expressed in and shall be paid in U.S. dollars. Invoices shall be delivered to the stated “Bill To” party on the Order Form. Unless explicitly provided otherwise, once placed the Order Form is non-cancellable and sums paid nonrefundable. Any invoiced amount that is not received by NEOGOV when due as set forth in an Order Form will be subject to a late payment fee of 1.5% per month or the maximum rate permitted by law, whichever is lower. If any amount owing by Customer is more than 30 days overdue, NEOGOV may, without limiting its other rights and remedies, suspend the Services until such amounts are paid in full. If Subscription Fees are based upon the Authorized User or employee count as may be specified in an Order Form, Customer shall owe NEOGOV supplemental Subscription Fees to the extent Customer exceeds the number of Authorized Users or employees set forth in the Order Form. Except as otherwise specifically stated in the Order Form, NEOGOV may change the charges for the Services with effect from the start of each Renewal Term by providing Customer with new pricing at least thirty (30) day notice prior to commencement of a Renewal Term. The new pricing shall be deemed to be effective if Customer (a) returns an executed Order Form to NEOGOV, (b) remits payment to NEOGOV of the fees set forth in the invoice referencing the new pricing, or (c) the Customer or any of its Authorized Users access or use the Services after the expiration of the previous Term. Software enhancements are included in the subscription pricing.

NEOGOV utilizes two primary transaction documents to ensure transparency, compliance, and clarity in all agreements with participating entities:

1. Order Form – This document serves as the official agreement outlining the specific products and services purchased, including pricing, subscription terms, licensing details, and any applicable discounts under the contract. The Order Form ensures that all transactions are clearly documented and aligned with the agreed-upon terms.

2. Service Level Agreement (SLA) – The SLA defines NEOGOV’s service commitments, including system uptime guarantees, support response times, and resolution procedures for service-related issues. This document ensures consistent service reliability and establishes performance expectations for all participating entities.

Together, these documents form the foundation of our procurement process, ensuring that every transaction is governed by clear, standardized terms that support operational efficiency and compliance.

Supplier response to Section 3.0, Appendix B, Exhibit A is included.

Yes, Governmentjobs.com, Inc. acknowledges.

Yes, NEOGOV includes these required forms in the proposal.

If the procurement involves using pre-negotiated governmental contracts, our sales representatives may engage resellers like SHI or Carahsoft. These resellers facilitate the use of contracts such as Omnia and NASPO, but do not handle the product delivery or implementation. The order form used might be on the reseller's paper, with NEOGOV consistently providing an End User License Agreement (EULA) that makes our terms clear.

Overall, NEOGOV sales representatives maintain primary contact with the customer to ensure a smooth and transparent ordering process, with assistance from resellers where necessary to streamline contractual and procurement aspects.

NEOGOV does not have any retail or in-store locations. Please see our marketing plan below to ensure customers are receiving pricing under this Master Agreement.

NEOGOV is committed to its customers and their desired timelines. On time delivery rate will be based on the agency’s commitment to implementing the product. A variety of factors must be taken into consideration when determining an accurate Go-Live date. These can include the complexity of current processes, data retrieval and or clean up, any additional concurrent projects or responsibilities of the project team that could pose as a roadblock to the project, etc.

During the Kick-Off meeting, the NEOGOV Implementation Consultant will work with the agency team to determine the desired and viable Go-Live date. NEOGOV utilizes the train-the-trainer approach to carry out implementation. This ensures that the agency’s key administrative users can learn and manage the system before providing access to ancillary users. Weekly meetings will be scheduled with the project team for the IC to check in with the team, as well as provide any answers to questions or best practices. Any postponements and rescheduling of check in meetings with your IC can also potentially delay the original timeline and Go-Live date.

In the case of an emergency order, NEOGOV will determine and provide all relevant pricing. An invoice will be submitted to the Customer. Upon Contract signing and receipt of payment, work may begin.

N/A- We do not sell fungible goods. We have a software-as-a-Solution (SaaS) product. Approximately 10,000 customers, onboard more than 1,000 per year and our average time to implement is 2 1/2 months and our imp CSAT is 4.95 out of 5.

NEOGOV is well-established in the industry, with a proven track record of delivering complex projects. The company has sufficient financial backing, access to the necessary technology infrastructure, and experienced personnel, including project managers, technical staff, and support teams, to ensure timely and successful project completion. Additionally, NEOGOV maintains the necessary facilities and resources to handle large-scale implementations.

N/A. We have a software-as-a-Solution (SaaS) product, we host and maintain the server environment as part of the base software. Upon termination of a contract, the customer's data will be made available to them, where format varies by product. The customer can retrieve it within the specified timeframe as stated in the contract.

Please refer to the Service Level Warranties section. NEOGOV will provide all services and warranties expressed in the NEOGOV RFP response, NEOGOV Service Agreement and NEOGOV Service Level Warranty. We do not sell fungible goods.

GovernmentJobs.com DBA NEOGOV is in good financial standing. NEOGOV has been in business for over 25 years and serves over 8,000 US government agencies. In addition, the Company is owned by and enjoys the financial backing and support of Warburg Pincus and The Carlyle Group, two of the world’s largest and most preeminent investment firms that together manage over $400 billion. As a closely held private company, NEOGOV's financials are confidential and we do not disclose them as a matter of policy. As further testament to our financial standing, NEOGOV each year is audited by KPMG, one of the largest and most respected independent public accounting firms in the world. They are required to disclose a risk of going concern if they believed there to be any, but as the attached auditor letter demonstrates, they did not express any risk of NEOGOV as a going concern. In all of the last 5 years that KPMG has been NEOGOV's auditor, they have never disclosed a risk of NEOGOV's going concern. See the attached KPGM Audit report.
https://www.neogov.com/, https://www.neoed.com/,
https://www.powerdms.com.

The NEOGOV website is used to access the system and inquire about additional products and services, and pricing.

To date, NEOGOV does not have any reported onsite injuries, fatalities, or related incidents.

NEOGOV uses several key technologies to run its support organization:

CRM System: Manages customer interactions and support tickets.

Help Desk Software: Tracks, prioritizes, and resolves support issues.

Knowledge Base: Provides FAQs and documentation for self-service.

Collaboration Tools: Enables real-time team communication.

Remote Support Tools: Allows troubleshooting via screen-sharing.

Analytics: Tracks performance metrics to optimize support.

These technologies help streamline support processes and enhance service quality.

See attached product information sheets for additional information.

3.0 Supplier Response

3.1 Company
NEOGOV is a privately held California C-Corporation dedicated to the development and delivery of hiring solutions for public sector and education institutions. We began developing our solutions in 1999 and incorporated in early 2000. The company introduced its first hosted solution, Insight, into production in 1999 and has been delivering our fully integrated recruitment, selection, testing, applicant tracking, certification, and hiring solution system designed specifically for public sector and education employers ever since. Our headquarters and support centers are located in El Segundo, CA, and an additional corporate office located in Draper, UT.

We do this by providing industry-leading workforce management solutions that support public sector agencies.

For over two decades, we have been committed to equipping these organizations with the tools they need to enhance efficiency, maintain compliance, and make data-driven decisions. Through a strategic approach to innovation and acquisition, NEOGOV has developed a comprehensive ecosystem that streamlines several public safety workforce management functions including incident command, operational management, workforce oversight, and case management. With nearly 1,000 employees and over 13,000 public sector customers, NEOGOV is a leader in government workforce management software.

In 2008, NEOGOV acquired Sigma Data Systems and we continue to operate a Sigma division as part of our normal operations. In 2011, NEOGOV developed Onboard to assist Human Resources teams with onboarding processes. Onboard allows the agency to establish better connections with their new hires and more quickly acclimate them to their new role and team, while also completing all necessary forms and steps to onboard the new employee. In 2012, NEOGOV began offering its Performance Management Software, Perform, to assist organizations in gauging employees’ individual strengths and areas of improvement. Overall Perform allows organizations to maintain full transparency of expectations, building better relationships between employees and managers.

In late 2015, NEOGOV also launched a focused department within the organization that specializes in Higher Education Institutions. NEOGOV's objective is to provide the expertise and develop the solutions that provide our 300+ Higher Ed customers the best solution available. Since 2015, NEOGOV has solidified our product capabilities to close the gap with our higher education institutions.

In 2017, NEOGOV acquired FirstNet Learning Systems. We integrated their learning management software with our suite and created additional public sector training content, allowing agencies to seamlessly equip their employees with rich and engaging training content. In 2018, NEOGOV attained High Line Corporation, a provider of a configurable solution that encompasses all aspects of core HR, payroll, and time and attendance.

NEOGOV offers the Recruit, Develop and Manage modules to make Human Resources Talent Management easier for the public sector.

We design products and solutions focused exclusively for public sector and higher education organizations.

NEOGOV solutions continue to improve HR productivity by reducing the time and effort required to carry out recruitment, training, performance evaluation and employee information management. We are the leading provider of workforce management solutions, delivering innovative solutions exclusively for government human resources.

We have a sales force of more than 200 professionals across the U.S. divided up amongst industry specialties and geographic areas.

NEOGOV's salesforce is strategically structured to optimally serve the diverse needs of our customers across the United States and Canada. Comprised of 2 Vice Presidents, 4 directors and 61 sales executives, our team is organized by geographical regions across the United States and Canada. To ensure we can support our entire market with specialized knowledge and function, each sales person is further segmented by sector—either law enforcement, government/municipalities, or education. This allows for tailored strategies and localized outreach.

Our team includes Account Managers who prioritize current customer relationships and Account Executives focused on engaging new prospects. Supporting these efforts, we have over 60 Sales Development Representatives in our Utah based office to assist in maximizing outreach effectiveness and lead generation.

Many of our executives bring direct experience from the public sector and law enforcement, providing valuable insights that enhance service delivery. This robust structure ensures NEOGOV maintains a significant presence and delivers specialized, effective solutions throughout North America.

1. NEOGOV’s Corporate HQ Office
2120 Park Place Suite 100,
El Segundo, CA 90245

2. Utah Support Office
13937 Sprague Ln
Draper, UT 84020
NEOGOV’s FEIN is 33-0888748. We included our Dunn & Bradstreet report with this proposal. Annual Sales for previous 3 fiscal years: Please see our attached Financial Standing Letter.

NEOGOV has been in business for over 25 years and serves over 8,000 US government agencies. In addition, the Company is owned by and enjoys the financial backing and support of Warburg Pincus and The Carlyle Group, two of the world’s largest and most preeminent investment firms that together manage over $400 billion. As a closely held private company, NEOGOV's financials are confidential and we do not disclose them as a matter of policy. At a high level, our revenue is in the hundreds of millions and we are a profitable company.

As further testament to our financial standing, NEOGOV each year is audited by KPMG, one of the largest and most respected independent public accounting firms in the world. They are required to disclose a risk of going concern if they believed there to be any, but as the attached auditor letter demonstrates, they did not express any risk of NEOGOV as a going concern. In all of the last 5 years that KPMG has been NEOGOV's auditor, they have never disclosed a risk of NEOGOV's going concern.

Our company is committed to sustainability through various green initiatives that reduce environmental impact both internally and within our customer solutions. By leveraging cloud-based document management, digital workflows, and e-signature technology, we minimize paper usage and promote eco-friendly business practices.

Our remote work capabilities and energy-efficient data centers, which comply with certifications such as ENERGY STAR, ISO 14001, and LEED, further reduce carbon emissions and resource consumption.

Additionally, our solutions, including digital policy management, cloud-based scheduling, and electronic approvals, help organizations optimize operations while reducing waste. We also follow responsible e-waste recycling policies, ensuring electronic devices are disposed of sustainably. Through these initiatives, we support both our customers and our company in achieving a more environmentally responsible approach to business. NEOGOV does not have formal green or environmental policies at this time.

Our PowerDMS company began when an IT worker saw a shipment of filing cabinets being delivered to store all the paperwork required to achieve accreditation and thought, “there has to be a better way.” He started PowerDMS to help utilize technology to reduce the impact of printing, storing, and managing mountains of compliance paperwork. Because of this, we have kept track of the amount of paper saved using PowerDMS.

Our customers have collectively saved over 3.2 billion trees. We care so deeply about this, we put a small scoreboard at the bottom of every PowerDMS customer’s site so you can track, in real-time, how many trees you have saved using PowerDMS.

We do not have a formal diversity program. We are currently seeking women, minority, veteran and veterandisabled owned suppliers to partner with. These vendor relationships will not result in any adjustments to pricing for customers.

NEOGOV does not intend on using any subcontractors to provide services within this RFP.

As NEOGOV is best identified as a Service Provider, we maintain our sales and customer service teams entirely in-house. All individuals involved in delivering the products and services proposed in this RFP are direct employees of NEOGOV, not those of a third-party. This internal structure ensures that our teams are thoroughly trained and highly knowledgeable in specialized fields related to government, law enforcement, and public sector operations. This approach allows us to offer consistently high standards of service and expert guidance, ensuring that our solutions are implemented efficiently and effectively to meet the specific needs outlined in this RFP.

Also, administrators in the IT Department can be relieved of constantly maintaining systems. Since NEOGOV products are Software as a Service (SaaS) based, there are no upfront hardware or hidden costs. We provide seamless software releases and upgrades reducing ITs workload. NEOGOV adheres to IT Governance and Compliance across all NEOGOV Products and Companywide. All hosting, maintenance and security is maintained by NEOGOV teams according to industry standards.

Governmentjobs.com, Inc's workforce management solutions are tailored specifically for public sector and education organizations. NEOGOV has been in the industry since 1999 and has built a strong customer base.

The flexibility and configurability of NEOGOV's system, allowing HR to make adjustments without costly IT intervention, demonstrates the user-friendly nature of the platform. The ability to accommodate various business rules, processes, and workflows, as well as multiple application types, showcases the adaptability of NEOGOV's products to meet diverse agency needs.

It is also notable that NEOGOV has been recognized as one of the top 50 fastest-growing private software companies in the US by Inc. Magazine and included in the Gartner e-Recruitment Software Magic Quadrant.

These accolades underscore NEOGOV's commitment to customer service, reliability, and overall company stability. The strong customer network and annual growth rate of nearly 200% highlight the trust and satisfaction agencies have in NEOGOV's solutions.

NEOGOV's focus on the public sector and education market, reinforced by its experience working with numerous agencies nationwide, further solidifies its position as a reliable and knowledgeable partner in workforce management. Overall, NEOGOV's comprehensive solutions, industry recognition, and dedication to customer satisfaction make it a compelling choice for agencies seeking efficient and effective Applicant Tracking and Workforce Management systems.

With more than 13,000 public sector customers, 5,000+ in law enforcement alone, our solutions have a proven track record of operational success. In addition to the proven quality of our products, we have a worldclass customer support team which contributes to our industry leading customer retention, satisfaction and net promoter scores. We are backed by reputable investment firms Warburg Pincus and Carlyle Group, ensuring financial stability and continuous investment in product development.

Our product development approach is customer-centric, with an aggressive enhancement release schedule for rolling out new features and capabilities. We provide extensive training and support through the NEOGOV Community, including access to quarterly conference calls, online video tutorials, user groups, and free monthly training webinars.

Our platform is a multi-tenant SaaS solution with robust security measures in place, including continuous vulnerability monitoring and management, intrusion detection, anti-malware, and anti ransomware capabilities.

We are SOC2 compliant to include HIPAA and CJIS controls as well as StateRAMP and TxRAMP authorized. As of March 2025, we are “in progress” with FedRAMP and scheduled for FedRAMP authorization in June 2025 with the Department of Veterans Affairs as our FedRAMP sponsor. We believe in the concept of a well integrated and open platform, offering the ability to integrate with third-party vendors, providing flexibility and customization to meet specific customer needs. These attributes make us a unique and reliable partner for participating entities.

None.

NEOGOV is not owned or operated by anyone who has been convicted of a felony.

None. NEOGOV has not experienced any debarments or suspensions in the past seven years, either for the company itself or for any responsible party included in our proposals. We have maintained full compliance with regulatory standards and obligations, thus ensuring professional integrity and operational excellence throughout our engagements. Should NEOGOV or any associated responsible party enter into a debarment or suspension status during the pendency of this RFP evaluation, we pledge to provide immediate written notice

NEOGOV does not have any retail or in-store locations. Please see our marketing plan below to ensure customers are receiving pricing under this Master Agreement. Pricing provided to Participating Agencies will be based on desired products and agency size according to the Master Agreement.

N/A. NEOGOV does not use third-party companies in the provision of its software solutions. All services and products are developed, maintained, and supported in-house by NEOGOV’s dedicated team.

N/A. There are no distribution facilities, warehouses or retail locations. NEOGOV’s Software as a Service (SaaS) based solutions are delivered remotely. As such, only a modern web browser (e.g. Internet Explorer, Chrome or Firefox) and internet connection are required to use the core functionality of NEOGOV. Our data centers and hosting facilities are located in the following locations:

Equinix Datacenters in Los Angeles, CA and Ashburn, VA
AWS GovCloud West
AWS US East
Microsoft Azure East
Microsoft Azure West US regions

3.3 Marketing and Sales
There are no portions of the response that should not be available.

Ninety-Day Implementation Plan for NEOGOV Master Agreement with OMNIA Partners Executive Leadership Endorsement and Sponsorship (Within First 10 Days) Day 1-3: Official Announcement and Endorsement
o Executive leadership to announce the award of the Master Agreement with OMNIA Partners through a company-wide memo.
o Publish an endorsement letter from NEOGOV’s CEO highlighting the significance of this award as one of our primary public sector go-to-market strategies. o Announce the partnership on internal communication platforms, such as email newsletters and intranet bulletins.

Day 4-10: High-Level Strategic Kickoff
o Conduct an executive leadership meeting with key NEOGOV and OMNIA Partners stakeholders to discuss strategic vision, goals, and anticipated outcomes. o Assign an Executive Sponsor to oversee and support the implementation across multiple departments to ensure alignment with strategic goals.
o Ensure executive leadership participation in the launch meeting with OMNIA Partners training to demonstrate top-down commitment.
0-30 Days: Information Gathering and Initial Training
Cross-Company Training and Understanding
o Organize a kickoff meeting with OMNIA Partners to educate public sector and education sales executives on the advantages and details of the Master Agreement. o Appoint a dedicated NEOGOV representative to manage business development and the creation of ongoing training materials.
o Develop a comprehensive “playbook” containing vital information about the OMNIA Partners contract, and distribute it company-wide
o Incorporate OMNIA Partners training into all future new hire onboarding programs.

Establishing Collaborative Foundations
o Gain an in-depth understanding of the high-level priorities and target markets for both organizations.
o Create a dedicated OMNIA Partners web-based homepage accessible from NEOGOV’s main menu, including:

OMNIA Partners standard logo
Copy of the original procurement solicitation
Copy of the Master Agreement and amendments
Summary of products and services pricing
Collaborative Marketing Initiatives
o Begin collaboration with marketing teams to develop a comprehensive marketing campaign promoting the OMNIA agreement.
o Create a dedicated email address for general inquiries related to the OMNIA partnership. 30-60 Days: Getting the Word Out and Integrating Value Propositions Integrating into Sales and Marketing Processes
o Integrate OMNIA Partners value propositions and differentiators into lead generation and sales processes.
o Develop a cohesive and effective co-selling strategy to be used by both NEOGOV and OMNIA Partners teams.

Marketing Campaign and Collateral Development
o Launch the first phase of the marketing campaign to promote the agreement, including email campaigns and call cadences.
o Incorporate the OMNIA Partners logo and messaging into marketing materials and on the NEOGOV marketplace.
o Update proposal documentation to include OMNIA value propositions.

Contracting Support and Education
o Establish a Contracting Center of Excellence (C.O.E.) to facilitate complex contracting requirements when needed. 60-90 Days: Ongoing Training, Opportunity Identification, and Expansion Continuous Improvement in Sales Processes
o Refine and develop ongoing talk tracks and best practices to integrate into the selling cycle o Facilitate a contracting webinar for customers and prospects to enhance knowledge sharing and facilitate smoother transactions.

Proactive Opportunity Identification
o Identify all expiring contracts where the purchase price exceeds their non-RFP purchasing threshold, promoting the use of the OMNIA Master Agreement to streamline the contracting process and reduce costs/resources.

Tracking Progress and Expanding Reach
o Implement a system for tracking the effectiveness of the initiative, ensuring alignment with predefined goals and KPIs.
o Schedule regular check-ins and reviews to ensure continuous improvement and identify new opportunities for expanding the reach and utilization of the Master Agreement.

Ninety-Day Marketing Plan for NEOGOV Master Agreement with OMNIA Partners 0-10 Days: Immediate Actions

1. Creation and Distribution of Co-Branded Press Release to Trade Publications Day 1-3: Draft and Approve Press Release**
o Collaborate with OMNIA Partners’ marketing team to draft a co-branded press release. o Obtain necessary approvals from NEOGOV and OMNIA Partners executive teams.

Day 4-5: Distribution Planning
o Develop a list of key trade publications, industry blogs, and media outlets. o Finalize distribution strategy.

Day 6-10: Release and Amplification
o Distribute the press release.
o Leverage NEOGOV’s social media channels and internal communication platforms to amplify the announcement.

2. Website Announcement and Detailed Information Publication Day 1-10: Webpage Planning and Design
o Plan and begin designing a dedicated OMNIA Partners web-based homepage on NEOGOV’s main website, ensuring it includes:
• OMNIA Partners standard logo
• Copy of original Request for Proposal
• Copy of Master Agreement and amendments
• Summary of products and pricing
• Marketing materials
• Electronic link to OMNIA Partners’ website including the online registration page • A dedicated toll-free number and email address for OMNIA Partners inquiries 11-30 Days: Building and Initial Dissemination

1. Website Announcement and Detailed Information Publication (Continued) Day 11-20: Content Development
o Finalize content and design elements.
o Conduct quality and compliance checks.

Day 21-30: Webpage Launch
o Publish the dedicated webpage.
o Promote the webpage through internal and external newsletters, email campaigns, and social media.

2. Design and Initial Distribution of Co-Branded Marketing Materials Day 11-20: Design Phase
o Collaborate with OMNIA Partners to design co-branded marketing materials, such as brochures, flyers, and email templates.

Day 21-30: Production Phase
o Finalize and produce the marketing materials.Develop an initial distribution plan targeting current and prospective public agencies.
31-60 Days: Increased Outreach and Marketing Initiatives

1. Design and Initial Distribution of Co-Branded Marketing Materials (Continued) Day 31-45: Distribution Launch
o Begin distributing marketing materials through email campaigns, direct mail, and social media channels.

2. Marketing Campaign and Messaging Integration
Day 31-50: Integration Phase
o Integrate OMNIA Partners’ value propositions and differentiators into lead generation and sales processes.
o Update proposal documentation to reflect OMNIA Master Agreement benefits.

Day 51-60: Campaign Launch
o Launch the first phase of the marketing campaign to promote the agreement, including email campaigns and call cadences. 61-90 Days: Active Promotion and Event Participation

1. Attendance at Trade Shows and Conferences
Planning and Scheduling
o Develop a calendar of key national and regional industry events for attendance and participation, in collaboration with OMNIA Partners.

Preparation and Participation
o Begin preparations for upcoming events, including booking booth space and staffing for the NIGP Annual Forum and other relevant conferences.

2. National and Regional Advertising in Trade Publications Day 61-75: Strategy Development
o Develop an advertising strategy targeted at national and regional trade publications.

Day 76-90: Ad Design and Rollout
o Design and publish initial advertisements, ensuring they are co-branded and promote the Master Agreement benefits.

Ongoing Marketing and Promotion Strategies (Throughout the Term)

1. Content Development and Continuous Outreach
Case Studies and Collateral
o Develop case studies, presentations, and collateral pieces showcasing the success stories and benefits of the Master Agreement.

Regular Communication
o Maintain ongoing communication with public agencies through newsletters, webinars, email campaigns, and targeted outreach.

2. Dedicated Online Presence (Continued Enhancement)
Continuously update and enhance the dedicated OMNIA Partners web-based homepage with fresh content and resources to ensure ongoing relevance and appeal a. Provide Supplier’s logo, content and keywords for OMNIA Partners website contract search and ecommerce platform
b. Creation and distribution of an announcement or press release to Public Agencies, customers and/or trade publications
c. Announcement, Master Agreement details and contact information published on the Supplier’s website within first 90 days
d. Design, publication and distribution of co-branded marketing materials within first 90 days e. Commitment to attendance and participation with OMNIA Partners at national (i.e. NIGP Annual Forum, NPI Conference, etc.), regional (i.e. Regional NIGP Chapter Meetings, Regional Cooperative Summits, etc.) and supplier-specific trade shows, conferences and meetings throughout the term of the Master Agreement
f. Ongoing marketing and promotion of the Master Agreement throughout its term (case studies, collateral pieces, presentations, promotions, ads in trade publications, etc.) g. Dedicated OMNIA Partners page on Supplier’s website with:
h. OMNIA Partners standard logo;
i. Copy of original Request for Proposal;
ii. Copy of Master Agreement and amendments between Principal Procurement Agency and Supplier;
iii. Summary of Products and pricing;
iv. Marketing Materials
v. Electronic link to OMNIA Partners’ website;
vi. A dedicated toll-free number and email address for OMNIA Partners To seamlessly transition our existing Public Agency customers to the new Master Agreement available nationally through OMNIA Partners, NEOGOV will implement a structured and systematic approach that ensures minimal disruption and maximum benefit. Initially, we will develop a comprehensive communication plan, informing current customers about the new Master Agreement, emphasizing its enhanced benefits and additional opportunities. We will also organize informational webinars and Q&A sessions to clarify the advantages and address any concerns. To further support this transition, we will assign our dedicated support team to assist each agency, conducting one-on-one consultations to understand their unique needs and provide tailored guidance. Comprehensive training sessions will be offered for procurement and administrative staff, supplemented by a resource hub containing detailed guides, FAQs, and best practice documents.

Throughout the transition, we will employ a phased rollout, starting with a pilot program involving a select group of Region 14 ESC agencies to test the process and resolve potential issues before a full-scale implementation. We will continuously monitor the transition, collecting feedback and making necessary adjustments to ensure a smooth experience for all agencies involved. Additionally, we will position the OMNIA Partners Master Agreement strategically among our existing cooperative contracts, such as NYS OGS IT Umbrella, by highlighting the unique benefits and broader national reach of the OMNIA Partners agreement. We will develop integrated marketing materials to compare and contrast these agreements, maintaining consistent messaging across all channels to avoid confusion. Our tailored recommendations will guide agencies to the Master Agreement that best meets their needs, with a particular emphasis on the comprehensive benefits offered by OMNIA Partners. This approach ensures a smooth transition, enhanced customer satisfaction, and long-term success for both NEOGOV and our public sector partners.

Yes, Governmentjobs.com, Inc. acknowledges.

Yes, Governmentjobs.com, Inc. confirms.

Yes, Governmentjobs.com, Inc. confirms. Please refer to the 90 day plan for additional information. i. Executive Support
Lindsey Gerber, Proposal Team Manager.
o Email - [email protected]
o Phone - (310)-971-9588
ii. Marketing
Lindsey Gerber, Proposal Team Manager.
o Email - [email protected]
o Phone - (310)-971-9588
iii. Sales: Lindsey Gerber, Proposal Team Manager.
o Email - [email protected]
o Phone - (310)-971-9588
iv. Sales Support
Lindsey Gerber, Proposal Team Manager.
o Email - [email protected]
o Phone - (310)-971-9588
v. Financial Reporting
Nicholas Kromer, VP of Revenue Operations.
o Email - [email protected]
o Phone - (310)-971-9588
vi. Accounts Payable: https: Lindsey Gerber, Proposal Team Manager. o Email [email protected] Phone - (310)-971-9588
vii. Contracts
Joshua Snyder, VP of Strategic Partnerships.
o Email - [email protected],
o Phone - (310)-971-9588
NEOGOV's salesforce is strategically structured to optimally serve the diverse needs of our customers across the United States and Canada. Comprised of 2 Vice Presidents, 4 directors and 61 sales executives, our team is organized by geographical regions across the United States and Canada. To ensure we can support our entire market with specialized knowledge and function, each sales person is further segmented by sector—either law enforcement, government/municipalities, and education. This allows for tailored strategies and localized outreach.

The executive in charge of our Sales and Marketing team can be reached at [email protected]. Chief Revenue Officer- Matt Redden As the CRO, Matt leads the business development, sales, marketing, pricing, training, partner strategy and revenue management for NEOGOV. The job is to test demand generation, selling, growth hacking, etc., to measure success and failure, and know when, where and how to “double-down.” Develop growth strategies with the executive team and board of directors Create accountability within the company by developing appropriate metrics and coordinating compensation and promotions with these metrics
Monitor the revenue pipeline and leads, adjusting as necessary to create sustainable growth Establish both short-term results and long-term strategy, including revenue forecasting Oversee all Channel/Partner Development -- adding new sales channels and 3rd party resellers and partners
We believe that OMNIA Partners and Region 14 ESC play a critical role in promoting agreements arising from this RFP by providing a credible platform that streamlines procurement processes. To successfully implement, grow, and service the national program under the Master Agreement with OMNIA Partners, NEOGOV's sales teams will engage in a highly collaborative approach with the OMNIA Partners team.

To effectively integrate the OMNIA Partner's-awarded agreement into NEOGOV's sales process, we will begin by extensively training our sales team to understand and articulate the benefits of the agreement, such as pre-negotiated terms and compliance with procurement regulations. NEOGOV and OMNIA Partners will develop and deliver training programs to ensure the sales force is well-versed in the Master Agreement's benefits and selling points, with ongoing educational efforts to keep teams aligned and informed.

Initially, comprehensive planning and strategy meetings will also be held to establish clear objectives, timelines, and responsibilities for both teams. These meetings will set the foundation for regular coordination sessions to review progress, address issues, and realign strategies as needed. Marketing materials will be updated to highlight the advantages of Region 14 ESC purchasing through OMNIA Partners, ensuring this information is prominently featured in brochures, digital content, and client proposals. We will also enhance our digital presence by adding detailed information about the agreement on our website, including a dedicated landing page- as outlined in this RFP.

Integrated marketing and sales campaigns will be executed to create co-branded marketing materials and align sales efforts with promotional strategies. Joint lead generation and outreach initiatives, including webinars and workshops, will educate prospective clients about the Master Agreement's advantages.

Moreover, the teams will engage in co-selling activities, coordinating joint sales calls and presentations to leverage the combined expertise and credibility of NEOGOV and OMNIA Partners.

Account managers will actively inform existing clients about the benefits of renewing or extending services under the agreement during regular consultations and account management sessions. Additionally, we will implement feedback mechanisms to capture client insights on using the OMNIA Partner' agreement, allowing us to continuously refine our integration strategy. Post-sale support and service coordination are crucial elements of this collaborative effort. Both teams will work together to ensure a seamless transition from sales to implementation, with dedicated customer success teams managing onboarding and ongoing service requirements. Regular check-ins with clients will monitor satisfaction and gather feedback, contributing to continuous service improvement. Through this comprehensive and cooperative strategy, NEOGOV and OMNIA Partners will effectively implement, grow, and service the national program, delivering exceptional value and support to public agency customers.

Your vetting and endorsement significantly enhance the trustworthiness and appeal of the agreements, offering participating entities a reliable, pre-negotiated, and compliant purchasing pathway. This not only aids in reducing the administrative burden associated with soliciting bids but also accelerates the procurement cycle, allowing for quicker deployment of solutions. To manage the national program throughout the term of the Master Agreement with OMNIA Partners, NEOGOV will employ a comprehensive strategy encompassing ongoing coordination of marketing and sales efforts, timely setup of new Participating Public Agency accounts, and efficient contract administration.

Our approach begins with integrated marketing campaigns developed in collaboration with OMNIA Partners, including co-branded marketing materials, email campaigns, webinars, social media outreach, and targeted advertising in trade publications. Regular monthly strategy meetings will ensure alignment and allow for real-time adjustments based on campaign performance, sales metrics, and customer feedback. A joint lead generation strategy and outreach initiatives, such as informational webinars and industry events, will drive engagement and educate prospective clients about the Master Agreement's benefits.

For timely account setup, NEOGOV’s onboarding team will streamline and standardize processes, employing automated systems where possible and providing personalized support through one-on-one consultations and tailored training sessions. Each new agency will have a dedicated contact to address questions and resolve issues during the setup phase. Our contract administration team will oversee all aspects of the Master Agreement, ensuring compliance, handling amendments, and managing renewals and expirations efficiently. This team will implement a robust monitoring system to track performance and generate regular reports to identify areas for improvement, while proactively resolving potential issues to minimize disruptions.

Ongoing customer support and relationship management will include regular check-ins, feedback sessions, and the assignment of customer success managers to help agencies maximize the benefits of the Master Agreement. We will also develop case studies and testimonials to demonstrate successful implementations and value, sharing these through various marketing channels to attract new agencies. Continuous improvement will be driven by structured feedback loops and staying abreast of industry trends and technological advancements, ensuring our solutions remain cutting-edge and our strategies innovative.

This comprehensive approach will ensure the effective management, growth, and service of the national program, delivering sustained success and value for all Participating Public Agencies.

The ordering process at NEOGOV is designed to be collaborative and efficient. Customers initiate the purchase through a direct interaction with a NEOGOV sales representative, who assesses their needs and guides them throughout the process. If the procurement involves using pre-negotiated governmental contracts, our sales representatives may engage resellers like SHI or Carahsoft. These resellers facilitate the use of contracts such as Omnia and NASPO, but do not handle the product delivery or implementation.

The order form used might be on the reseller's paper, with NEOGOV consistently providing an End User License Agreement (EULA) that makes our terms clear. Overall, NEOGOV sales representatives maintain primary contact with the customer to ensure a smooth and transparent ordering process, with assistance from resellers where necessary to streamline contractual and procurement aspects

Yes, Governmentjobs.com, Inc. confirms it can respond to different solicitation options:

1. NEOGOV 's pricing shall be evaluated on either an overall project basis or the Public Agency’s actual usage for more frequently purchased Products and Services. We respond with Master Agreement pricing (Contract Sales reported to OMNIA Partners).

2. If an eligible Public Agency requests to be transitioned to the Master Agreement, NEOGOV shall do so and report the Public Agency’s purchases made under the Master Agreement going forward. The price match only applies to the eligible Public Agencies and OMNIA Partners.

3. Occasionally OMNIA Partners and NEOGOV may interact with a Public Agency that has a buying pattern or terms and conditions that considerably deviate from the normal Public Agency buying pattern and terms and conditions and causes NEOGOV 's pricing under the Master Agreement to be higher than an alternative contract held by NEOGOV. NEOGOV would not be required to lower the price for other Public Agencies.

4. If alternative or multiple proposals are permitted, NEOGOV will respond with pricing higher than Master Agreement, and include Master Agreement as the alternate or additional proposal. NEOGOV agrees that when responding to a Third-Party Procurement Solicitation that we will make our commercial best effort to follow the options as recommended by the Master Agreement.

NEOGOV Service Level Warranties

1. Definitions. For purposes of this Contract, the following definitions shall apply:
a) “Non-excluded Downtime” means a period of downtime that is not Excluded Downtime. b) “Excluded Downtime” means (i) Scheduled Downtime; (ii) any period of unavailability lasting less than 10 minutes, not to occur more than once per month; (iii) issues arising from components controlled by the Customer (or its vendors, contractors or service providers) and their performance or failure to perform which impair or disrupt Customer’s connections to the Internet and the transmission of data as reasonably determined by NEOGOV after an investigation into the issue; (iv) that resulted from any actions or inactions of Customer or any third parties; and (v) unavailability of features or functions which would be considered a Level 1 or Level 2 severity level under the table in Section 2 below. c) “SaaS Application” means each proprietary NEOGOV web-based software-as-a-service application subscribed to by Customer.
d) “Scheduled Maintenance” shall mean a period of time where the System is unavailable to Customer, and/or any third party, in order for NEOGOV to perform maintenance of the System. System maintenance includes, but shall not be limited to (i) adding, modifying, or upgrading equipment software and/or System source code, and; (ii) adding, modifying, or upgrading equipment.
e) “Service Credit” shall means a percentage of Service Fees to be credited to Customer if NEOGOV fails to meet a Service Level, as set forth in this SLA. Once Service Credit equals 1/365 of the total fees paid for the SaaS Application f) "Service Level" means a performance standard NEOGOV is required to meet in providing the Services, as set forth in this SLA.
g) “Uptime” means the percentage of total time in a calendar month that the hosted environment is available. Uptime is calculated as the sum of available time minus Non-excluded Downtime minus Excluded Downtime divided by total time minus Excluded Downtime, expressed as a percentage.

2. Customer Obligations. The Customer’s responsibilities and obligations in support of this SLA include the following:
a) Providing information and authorizations as required by NEOGOV for performing the Services. b) Adhering to policies and processes established by NEOGOV for reporting service failures and incidents and prioritizing service requests.
c) Paying fees and costs as required by any master agreement or scope of work. d) In order to receive any of the Service Credits described herein, Customer must notify NEOGOV within thirty (30) days from the time Customer becomes eligible to receive a Service Credit. Failure to comply with this requirement will forfeit Customer’s right to receive a Service Credit.

3. NEOGOV Obligations; Service Levels; Service Credits. a) Customer Service Response. NEOGOV will provide telephone customer support Monday through Friday excluding NEOGOV holidays. If the NEOGOV support desk is unable to resolve the issue within the time limits specified herein, the case shall be escalated to the appropriate teams.

Target Response and Resolution Times
Severity Issues/Factors Determining Severity Initial
Acknowledgment1 Level 1 Functionality, system use questions.

Enhancement requests
Data Privacy inquiry
< 72 hours
Level 2 Problem does not impact or has low impact to
customer operations.

Can conduct daily work.

No error messages.

There is a work around.
< 24 hours
Level 3 No work around solution.

Moderate system impact.

Moderate data security, availability, or integrity impact.

Hot-fix required
< 4 hours
Level 4 Critical error that leads to work stoppage or significant error in processing candidates
System outage due to NEOGOV software or hardware
Problem puts user or customer information at risk.

Multiple Customers reporting a safety issue.

Unauthorized access to customer or job seeker data.
< 2 hour
a) Standard Service Levels/Warranty. The SaaS Application, Resolution Times and Acknowledgment Times (the “Service Levels”) must meet the standards described in this section. If Service Levels degrade to a level of non-compliance during the periods specified, Customer may request a Service Credit and NEOGOV must take the necessary steps to bring the system back to the required level unless Customer determines that factors outside NEOGOV’s control are the cause. Only one Service Credit can be applied within a twenty-four (24) hour period. Any and all customer credits shall be attributed to the month period subsequent to the month in which the credit is requested by Customer. The aggregate maximum number of Service Credits to be issued by NEOGOV to Customer for any and all Downtime periods that occur in a single calendar month shall not exceed five (5) Service Credits. A Service Credit shall be issued in NEOGOV’s invoice in the year following the Downtime, unless the Service Credit is due in Customer’s final year of service. In such case, a refund for the dollar value of the Service Credit will be mailed to Customer. In no case will the Service Credits due to Customer for a month exceed the amounts paid by Customer to NEOGOV. In the event Customer terminates this contract with Service Credits still owed to Customer, NEOGOV shall compensate Customer for the monetary value of these Service Credits.

Examples: If Customer experiences one Downtime period, it shall be eligible to receive one Service Credit. If Customer experiences two Downtime periods, from multiple events at least twenty-four (24) hours apart, it shall be eligible to receive two Service Credits.

Service Level Warranties
Service Measurement Service Level Service Credit
SaaS Application SaaS Application Uptime 99.8% in three (3) months during
consecutive six (6)
month period.

In addition to all other remedies available
to Customer, Customer shall be entitled to
terminate this Agreement for a material
breach upon written notice to NEOGOV
with no further liability, expense, or
obligation to NEOGOV, provided that
Customer notifies NEOGOV within thirty
(30) days of the conclusion of the third
(3rd month in which the Services were not
available 99.8% of the time). Customer is
entitled to prorate refund from date of
termination within 30 days of the
termination date.

SaaS Application SaaS Application Uptime 99.8% 10% of monthly SaaS Application Fees 1 During standard business hours.

Target Resolution
Level 4
Target Resolution Time 100% 8% of monthly SaaS Application Fees Level 3 Severity
Resolution
Target Resolution Time 100% 5% of monthly SaaS Application Fees Customer Support Initial Acknowledgment 95% in calendar month
.5% of monthly SaaS Application Fees
1 SERVICES AGREEMENT
V011025
You agree that by placing an order through a NEOGOV standard ordering document such as an or other document mutually agreed by the parties detailing the services, pricing and subscription term (each, an Order Form for purposes of this Agreement), you agree to follow and be bound by the terms and conditions set Governmentjobs.com, Inc. (D/B/A/ NEOGOV), for
and on behalf of itself and its subsidiaries PowerDMS, Inc., Cuehit, Inc., Ragnasoft LLC (D/B/A/ PlanIT Schedule), and Design and, where applicable, its other
means the NEOGOV client, customer, and/or the subscriber identified in the Order Form). incorporated herein including the applicable Order Form, each Addendum (as applicable), and Special Conditions (if any). https://www.neogov.com/service-specifications and, as applicable, made a part of this Agreement. additions to this Service Agreement of which are either drafted, or incorporated by reference, into the Order Form.

1. Provision of Services. Subject to the terms of this Agreement NEOGOV hereby agrees to provide Customer with access to its SaaS Applications and Professional Services (each defined below) included or ordered by Customer in the applicable Order Form In addition, to the extent NEOGOV provides Customer with access to additional NEOGOV software in order to access Customer Data (as defined below) or otherwise enhance product use of such software will be deemed to be part of the Services and the terms and conditions of this Agreement shall apply.
duties, obligations and responsibilities hereunder. This Agreement entered into as of the earlier of: (i) date of your signature on an applicable Order Form; or (ii) use of the Services commences prior and contemporaneous discussions, agreements or representations and warranties.

2. SaaS Subscription.
a) Subscription Grant -based software-as-a-service application that may be set forth on an Order Form and subsequently made available by NEOGOV to Customer, and associated components as described in any written service specifications made available to Customer by NEOGOV . Subject to and conditioned on Customer s and its Authorized Users compliance with the terms and conditions of this Agreement, NEOGOV hereby grants to Customer a limited, non-exclusive, non-transferable, and nonsublicensable right to (i) onboard, access and use, and to permit Authorized Users to onboard, access and use, the SaaS Applications specified in the Order Form -commercial purposes; (ii) generate, print, and download Customer Data as may result from any access to or use of the SaaS Applications; and (iii) train Authorized 1) Customer employees, agents, contractors, consultants who are authorized by Customer to access and use the Services under the rights granted to Customer pursuant to this Services Agreement and (2) for whom access to the Services has been purchased hereunder. You shall not exceed the usage limits (if any) as detailed in the user tier in the applicable Order Form. You may not access the SaaS Applications if you are a direct competitor of NEOGOV or its affiliates. In addition, you may not access the SaaS Applications for purposes of monitoring their availability, performance, or functionality, or for any other benchmarking or competitive purposes. You shall be responsible for each Autho
applicable terms and conditions of this Agreement.
b) Subscription Term. Unless otherwise specified in an applicable Order Form, SaaS Subscriptions shall commence on the Effective Date and remain in effect for twelve (12) consecutive months, unless terminated earlier in accordance with this r successive twelve (12)
to the other party, at least thirty (30) days prior to the expiration of the Initial Term or the applicable Renewal Term, the SaaS Subscriptions, or unless terminated earlier in accordance with this Agreement. The Term for the Services is a continuous and non-divisible commitment for the full duration regardless of any invoice schedule. The purchase of any Service is separate from any other order for any other Service.

Customer may purchase certain Services independently of other Services. Your obligation to pay for any Service is not contingent on performance of any other Service or delivery of any other Service.

2 3. Customer Responsibilities.
a) Managing the Subscription. Customer may use the Service in a manner consistent with the terms of this Agreement.

Customer will provide NEOGOV all information needed to process the Order Form to activate the subscription and provision the Service to the Customer.
b) Managing Authorized Users. Customer is responsible for managing the Authorized Users on its account on the Service. i) Invitations and Permissions. Customer is responsible for determining which persons ii) Customer Obligations. Customer must: (A) obtain any rights, permissions, or consents that are necessary for the B) ensure that the transfer and
processing of Customer Data under the Agreement is lawful; and (C) respond to and resolve any dispute with an its obligations
under the Agreement or applicable law. Customer will not, and will ensure its Authorized Users do not (a) make any of the Services available to anyone other than Authorized Users or use any Services for the benefit of anyone other than Customer and its Authorized Users, unless otherwise agreed in writing by the parties, (b) sell, resell, license, sublicense, distribute, make available, rent or lease any of the Services, or include any of the Services in a service bureau or outsourcing offering, unless otherwise agreed in writing by the parties, (c) use the Services to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material in violation of the privacy rights, publicity rights, copyright rights, or other rights of any person or entity, (d) use the Services to store or transmit code, files, scripts, agents or programs intended to do harm, including, for example, viruses, worms, time bombs and Trojan horses, (e) interfere with or disrupt the integrity or performance of the Services (including, without limitation, activities such as security penetration tests, stress tests, and spamming activity), (f) attempt to gain unauthorized access to the Services or its related systems or networks, (g) disassemble, reverse engineer, or decompile the Services, or modify, copy, or create derivative works based on the Services or any part, feature, function or user interface thereof, (h) remove the copyright, trademark, or any other proprietary rights or notices included within NEOGOV Intellectual Property and on and in any documentation or training materials, or (i) use the Services in a manner which violates the terms of this Agreement, any Order Form or any applicable laws.

4. Professional Services professional services purchased by Customer as detailed in an applicable Order Form or NEOGOV Scope of Work (SOW) describing the work to be performed, fees, and any applicable milestones, dependencies, and other technical specifications or related information. Professional Services include training, set-up, implementation, and best practices of and concerning the SaaS Applications. Professional Services are subject to the terms of the Professional Services Addendum made available on the NEOGOV Site and made a part hereof and may be subject to additional terms pursuant to an SOW and Service Specifications describing, if applicable, the work to be performed, fees, and any applicable milestones, dependencies, and other technical specifications or related information. Order Forms or SOWs must be signed by Customer before NEOGOV shall commence work. If Customer executes a separate SOW, this Agreement and documents incorporated herein (including but not limited to the Professional Services Addendum) shall control in the event of a conflict with the terms of the SOW.

5. Payment Terms.
a) Fees. Customer shall pay all Subscription, Onboarding and Set-Up as set forth in an Order Form within thirty (30) days of the date Unless
explicitly stated otherwise in an Order Form, all payments due under an Order Form are expressed in and shall be paid in U.S. dollars. Order Form. Unless explicitly provided
otherwise, once placed the Order Form is non-cancellable and sums paid nonrefundable. Any invoiced amount that is not received by NEOGOV when due as set forth in an Order Form will be subject to a late payment fee of 1.5% per month or the maximum rate permitted by law, whichever is lower. If any amount owing by Customer is more than 30 days overdue, NEOGOV may, without limiting its other rights and remedies, suspend the Services until such amounts are paid in full. If Subscription Fees are based upon the Authorized User or employee count as may be specified in an Order Form, Customer shall owe NEOGOV supplemental Subscription Fees to the extent Customer exceeds the number of Authorized Users or employees set forth in the Order Form. Except as otherwise specifically stated in the Order Form, NEOGOV may change the charges for the Services with effect from the start of each Renewal Term by providing Customer with new pricing at least thirty (30) day notice prior to commencement of a Renewal Term. The new pricing shall be deemed to be effective if Customer (a) returns an executed Order Form to NEOGOV, (b) remits payment to NEOGOV of the fees set forth in the invoice referencing the new pricing, or (c) the Customer or any of its Authorized Users access or use the Services after the expiration of the previous Term.

3 b) Taxes. Customer will pay all taxes, duties and levies imposed by all federal, state, and local authorities (including, without limitation, export, sales, use, excise, and value-added taxes) based on the transactions or payments under this Agreement, except those
Customer shall provide NEOGOV with a certificate or other evidence of such exemption within ten (10) days after the Effective Date of this Agreement and thereafter upon
c) Purchase Orders. Any reference to a purchase order in an Order Form or any associated invoice is solely for Customer's convenience in record keeping, and no such reference or any delivery of services to Customer following receipt of any purchase order shall be deemed an acknowledgement of or an agreement to any terms or conditions referenced or included in any such purchase order. If a purchase order is delivered by Customer in connection with the purchase of Services, none of the terms and conditions contained in such purchase order shall have any effect or modify or supersede the terms purchase order shall not
be a waiver of the terms set forth in this provision or in this Agreement.

6. Term and Termination.
a) Term. This Agreement shall commence on the Effective Date and shall remain in effect until all SaaS Subscriptions have expired and/or both parties have achieved full performance of Professional Services, unless it is terminated earlier in accordance with this Agreement.
b) Termination for Cause; Effect of Termination. Either Party may terminate this Agreement immediately if the other is in material breach of this Agreement and such breach is not cured within thirty (30) days following nonwritten specification of the breach. NEOGOV may suspend the Services or terminate this Agreement immediately in the pose a security risk to the Services, NEOGOV
or any third party, or become illegal or contrary to any applicable law, rule, regulation, or public policy. Upon expiration or any termination of this Agreement, Customer shall cease all use and refrain from all further use of the Services and other NEOGOV Intellectual Property. Additionally, Customer shall be obligated to pay, as of the effective date of such expiration or termination, all amounts due and unpaid to NEOGOV under this Agreement. Unless otherwise specified, following 90 days after expiration or termination of the Agreement NEOGOV may remove Customer Data from NEOGOV Services and without Customer consent or notice.

7. Audit Rights
compliance with this Agreement. Customer shall cooperate fully with this audit. If any audit conducted under this Section indicates that any amount due to NEOGOV was underpaid, Customer shall within three (3) business days pay to NEOGOV the amount due. All expenses associated with any such audit shall be paid by NEOGOV unless the audit reveals underpayment in excess of five percent (5%), in which case Customer shall pay such expenses as well as any amount due to NEOGOV.

8. Maintenance; Modifications; Support Services.
a) Maintenance, Updates, Upgrades
Services and is responsible for maintaining the NEOGOV server operation and NEOGOV database security. NEOGOV may in its sole discretion, periodically modify, Update, and Upgrade the features, components, and functionality of the NEOGOV software that NEOGOV makes generally available to its customers of the same module, excluding Upgrades. as platform
updates, and major product enhancements and/or new features that NEOGOV makes commercially available. NEOGOV shall have no obligation to provide Upgrades to customers and retains the right to offer Upgrades free of cost or on a per customer basis at additional cost. NEOGOV shall have no liability for, or any obligations to, investments in, or due to a modification, Update, or Upgrade of the Services. b) Program Documentation; Training Materials.
implementation material, and Service descriptions provided by NEOGOV to Customer in connection with the Services.

NEOGOV hereby grants to Customer a non-exclusive, non-sublicensable, non-transferable license to use, print, and distribute internally via non-public platforms, the Program Documentation during the Term solely for Customer's internal business purposes in connection with its use of the Services. Primary training of NEOGOV Services is conducted by selfreview of online -built, online training consists of a series of tutorials to introduce the standard by Customer
Personnel conducting day-to-day activities.

4 c) Implementation. For Services requiring implementation, NEOGOV implementation supplements the Training Materials and is conducted off-site unless otherwise agreed in the Order Form. For an additional fee as detailed on an applicable Order Form, NEOGOV personnel will provide consultation on best practices for setting up the Services, answer Customer questions during the implementation period, and use commercially reasonable efforts to ensure Authorized User Admins grasp the system. The length of the implemen
responsiveness. NEOGOV is not responsible or liable for any delay or failure to perform implementation caused in whole or in part by Customer's delay in performing its obligations hereunder and, in the event of any such delay, NEOGOV may, in its sole discretion, extend all performance dates as NEOGOV deems reasonably necessary. d) Support. Phone support for the Services is available to Customer Monday through Friday, excluding NEOGOV holidays.

Customer may submit a request for online support for the Services 24 hours a day, seven days a week, and the NEOGOV support desk will acknowledge receipt of the request within a reasonable time. The length of time for a resolution of any problem is dependent on the type of case.
e) Limitations. Unless otherwise specified in the Order Form, this Agreement does not obligate NEOGOV to render any maintenance or support services that are not expressly provided herein, including, but not limited to data uploads, manual data entry, migration services, data conversion, refinement, purification, reformatting, SQL dump, or process consultation.

9. NEOGOV Intellectual Property Rights.
a) NEOGOV shall exclusively own all right, title and interest in and to all pre-existing and future intellectual property developed or delivered by NEOGOV including all Services, products, systems, software (including any source code or object code) or Service Specifications related thereto, Updates or Upgrades, trademarks, service marks, logos and other onvey or transfer title or ownership of the NEOGOV Intellectual Property to Customer or any of its users. All rights not expressly granted herein are reserved by NEOGOV. Other than recommendation use or as required by law, all use of NEOGOV trademarks must be pre-approved by NEOGOV prior to use. Trademarks shall include any word, name, symbol, color, designation or device, or any combination thereof that functions as a source identifier, including any trademark, trade dress, service mark, trade name, logo, design mark, or domain name, whether or not registered.
b) Customer may, but is not obligated to, provide NEOGOV with suggestions, ideas, enhancement requests, or other nonexclusive, perpetual, irrevocable, royalty-free license to use all Feedback for any purpose. Feedback is provided to - 10. Data Processing and Privacy. a) Customer Data
to Customer, including Personnel data collected, loaded into, or located in Customer data files maintained by NEOGOV.

NEOGOV Intellectual Property, including but not limited to the Services and all derivative works thereof, NEOGOV Confidential Information, and Platform Data do not fall within exclusively owns all right, title, and interest in and to all Customer Data. Customer grants NEOGOV a license to host, use, process, display, create non-personal derivative works of, and transmit Customer Data to provide the Services.

NEOGOV reserves the right to delete or disable Customer Data stored, transmitted or published by Customer using the Services upon receipt of a bona fide notification that such content infringes upon the intellectual property rights of others, or if NEOGOV otherwise reasonably believes any such content is in violation of this Agreement. b) Platform Data. anonymized data reflecting the access to or use of the Services by or on behalf of Customer or any user, including statistical or other analysis and performance information related to the provision and operation of the Services including any end user visit, session, impression, clickthrough or click stream data, as well as log, device, transaction data, or other analysis, information, or data based on or derived from any of the foregoing.

NEOGOV shall exclusively own all right, title and interest in and to all Platform Data. Customer acknowledges NEOGOV may compile Platform Data based on Customer Data input into the Services. Customer agrees that NEOGOV may use Platform Data to the extent and in the manner permitted under applicable law. Such anonymized data neither identifies Customer or its users, nor can Customer or any its users can be derived from such data.

5 c) Data Processing Agreement.
made available on the NEOGOV Site is hereby incorporated herein by reference and made part of this Agreement and governs NEOGOV's processing of Personal Data.
d) Data Responsibilities.
i) NEOGOV will maintain commercially reasonable administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of the Customer Data. Those safeguards will include, but will not be limited to, measures for preventing access, use, modification or disclosure of Customer Data by NEOGOV personnel except (a) to provide the Services and prevent or address service or technical problems, (b) as compelled by applicable law, or (c) as Customer expressly permits in writing. Customer acknowledges and agrees that it is cloud infrastructure providers.
ii) Customer is solely responsible for the development, content, operation, maintenance, and use of Customer Data, including but not limited to compliance with applicable laws. NEOGOV will have no responsibility or liability for the accuracy of the Customer Data prior to receipt of such data into the Services. Without limiting the foregoing, Customer shall be solely responsible for and shall comply with all applicable laws and regulations relating to (a) the accuracy and completeness of all information input, submitted, or uploaded to the Services, (b) the privacy of users of the Services, including, without limitation, providing appropriate notices to and obtaining appropriate consents from any individuals to whom Customer Data relates; and (c) the collection, use, modification, alteration, extraction, retention, copying, external storage, disclosure, transfer, disposal, and other processing of any Customer Data.

NEOGOV is not responsible for lost data caused by the action or inaction of Customer or Authorized Users. Unless otherwise mutually agreed in writing, Customer shall not maintain any financial, health, payment card, or similarly sensitive data that imposes specific data security or data protection obligations within the Services. Customer shall provide and institute all appropriate tools and procedures required to ensure the security of its own information system and, more specifically, to prevent, detect and destroy the occurrence of any viruses. e) Breach Notice. NEOGOV will notify Customer of unauthorized access to, or unauthorized use, loss or disclosure of Customer Data within its confirmation of the
nature and extent of the same or when required by applicable law, whichever is earlier. Each party will reasonably cooperate with the other with respect to the investigation and resolution of any Security Breach. If applicable law or C uthorized Users or others of the Security Breach, Customer shall be responsible for such notification.
f) Data Export, Retention and Destruction. Customer may export or delete Customer Data from the Services at any time during a Subscription Term, using the existing features and functionality of the Services. Customer is solely responsible for its data retention obligations with respect to Customer Data. If and to the extent Customer cannot export or delete Customer Data stored on NEOGOV s systems using the then existing features and functionality of the Services, NEOGOV will, upon Customer's written request, make the Customer Data available for export by Customer or destroy the Customer Data. If Customer requires the Customer Data to be exported in a different format than provided by NEOGOV, such additional services will be subject to a separate agreement on a time and materials basis. Except as otherwise required by applicable law, NEOGOV will have no obligation to maintain or provide any Customer Data more than ninety (90) days after the expiration or termination of this Agreement. Customer acknowledges that it is solely responsible for determining any retention requirements with respect to the Customer Data as required by applicable law and NEOGOV disclaims all liability in connection with such determination. In addition, to the extent Customer requests that NEOGOV retain Customer Data beyond the expiration of the retention period required by applicable law, rule or regulation, NEOGOV disclaims all liability in connection with retaining such Customer Data including but not limited to any claims related to loss or destruction of such Customer Data.

11. Third Party Services. The Services may permit Customer and its Authorized Users to access services or content provided by not be liable for any inaccuracies contained in any content provided in any of the Third Party Services. NEOGOV makes no representations, warranties or guarantees with respect to the Third Party Services or any content contained therein. NEOGOV may discontinue access to any Third Party Services through the Services if the relevant agreement with the applicable third party no longer permits NEOGOV to provide such access. If loss of access to any Third Party Services (to which Customer has a subscription under this Agreement) occurs during a Subscription Term, NEOGOV will refund to Customer any prepaid fees for such Third Party Services covering the remainder of the Subscription Term.

12. Nondisclosure.

6 a) Definition of Confidential Information
or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. Customer's Confidential Information includes its Customer Data. NEOGOV Confidential Information includes the NEOGOV Intellectual Property and the Services. The Confidential Information of each party includes the terms and conditions of this Agreement and all Order Forms (including pricing), as well as business and marketing plans, technology and technical information, product plans and designs, and business processes disclosed by such party.

However, Confidential Information does not include any information that (a) is or becomes generally known to the public without breach of any obligation owed to the Disclosing Party, (b) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party, (c) is received from a third party without breach of any obligation owed to the Disclosing Party, or (d) was independently developed by the Receiving Party.
b) Obligations. The Receiving Party will: (i) use the same degree of care it uses to protect the confidentiality of its own confidential information of like kind (but not less than reasonable care); (ii) not use any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement and (iii) except as otherwise authorized by the Disclosing Party in writing, limit access to Confidential Information of the Disclosing Party to those of its employees and contractors who need access for purposes consistent with this Agreement and who have signed confidentiality agreements with the Receiving Party containing protections not less protective of the Confidential Information than those herein.
c) Exceptions. The Receiving Party may disclose Confidential Information of the Disclosing Party to the extent compelled by law to do so, provided the Receiving Party gives the Disclosing Party prior notice of the compelled disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party's cost, if the Disclosing Party wishes to contest the disclosure.
d) Equitable Relief. The parties recognize and agree there may be no adequate remedy at law for breach of the provisions of the confidentiality obligations set forth in this Section 12, that such a breach may irreparably harm the Disclosing Party and the Disclosing Party is entitled to seek equitable relief (including, without limitation, an injunction) with respect to any such breach or potential breach in addition to any other remedies available to it at law or in equity.

13. Representations, Warranties, and Disclaimers.
a) Mutual Representations. Each party represents and warrants to the other party that (i) it has full power and authority under all relevant laws and regulations and is duly authorized to enter into this Agreement; and (ii) to its knowledge, the execution, delivery and performance of this Agreement by such party does not conflict with any agreement, instrument or understanding, oral or written, to which it is a party or by which it may be bound, nor violate any law or regulation of any court, governmental body or administrative or other agency having jurisdiction over it. b) Additional Customer Representations and Warranties. Customer hereby represents and warrants to NEOGOV that: (1) Customer and Authorized Users have all necessary rights and authority to upload Customer Data to the Service without violating intellectual property rights; (2) Customer Data does not contain any viruses, worms, Trojan horses, or other harmful or destructive code or content; and (3) Customer will use the Service in compliance with all laws, rules, regulations, and this Agreement. c) Service Performance Warranty. NEOGOV warrants that it provides the Services using a commercially reasonable level of care and skill and in a professional manner in accordance with generally recognized industry standards for similar services.
d) No Other Warranty. EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH IN THIS WARRANTY SECTION,

THE SERVICES AND ANY OTHER INFORMATION

HEREBY DISCLAIMS, ANY AND ALL OTHER EXPRESS AND/OR IMPLIED WARRANTIES, INCLUDING,

BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,

NONINFRINGEMENT AND TITLE, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. NEOGOV DOES NOT WARRANT THAT THE SERVICES WILL BE

UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, OR THAT ANY ERROR WILL BE CORRECTED.
e) Disclaimer of Actions Caused by and/or Under the Control of Third Parties. NEOGOV DOES NOT AND CANNOT

CONTROL THE FLOW OF DATA TO OR FROM THE NEOGOV SYSTEM AND OTHER PORTIONS OF THE

7 INTERNET. SUCH FLOW DEPENDS IN LARGE PART ON THE PERFORMANCE OF INTERNET SERVICES PROVIDED OR CONTROLLED BY THIRD PARTIES. AT TIMES, ACTIONS OR INACTIONS OF SUCH THIRD THEREOF). ALTHOUGH NEOGOV WILL USE COMMERCIALLY REASONABLE EFFORTS TO TAKE ALL

ACTIONS IT DEEMS APPROPRIATE TO REMEDY AND AVOID SUCH EVENTS, NEOGOV CANNOT GUARANTEE THAT SUCH EVENTS WILL NOT OCCUR. ACCORDINGLY, NEOGOV DISCLAIMS ANY AND

ALL LIABILITY RESULTING FROM OR RELATED TO SUCH EVENTS OR WITH RESPECT TO ANY THIRD PARTY SERVICES.
f) No Medical Advice. Through certain Services, NEOGOV may make certain telehealth related information available to Customer and/or facilitate user access to telemedicine, expert medical services, and/or emergency medical services.

NEOGOV is independent from healthcare providers who provide telemedicine services and is not responsible for such or communications made by them. The Services do not provide medical advice and do not create a healthcare provider/patient relationship between Customer and NEOGOV or otherwise. Any Services, or content accessed from the Services, are for informational purposes only and do not constitute medical advice. Customer should seek professional medical advice, diagnosis, and/or treatment for any and all medical conditions, whether as a result of using Services or otherwise. NEOGOV IS NOT RESPONSIBLE OR LIABLE FOR

ANY ADVICE, COURSE OF TREATMENT, DIAGNOSIS OR ANY OTHER TREATMENT OR INFORMATION THAT CUSTOMER OR ITS USERS MAY OBTAIN THROUGH THE USE OF THE SERVICES.

14. Indemnification.
a) Customer Indemnity. To the extent permitted by applicable law, Customer will defend and indemnify NEOGOV from and against any claim, demand, suit or proceeding made or brought against NEOGOV (i) by a third party alleging that any Customer Data infringes or misappropriates such third party's intellectual property rights, (ii) in connection with or (iii) any claim or allegation by any third party resulting from or related 3 of this Agreement.
b) NEOGOV Indemnity. Subject to subsections 14(b)(i) through 14(b)(iii) and 14(c) of this Section, if a third party makes a claim against Customer that any NEOGOV intellectual property furnished by NEOGOV and used by Customer demnify
the Customer from the damages and liabilities awarded by the court to the third-party claiming infringement or the settlement agreed to by NEOGOV.
i) Alternative Resolution. If NEOGOV believes or it is determined that any of the Services may have violated a third -infringing or
obtain a license to allow for continued use. If these alternatives are not commercially reasonable, NEOGOV may end the subscription or license for the Services and refund a pro-rata portion of any fees covering the whole months that would have remained, absent such early termination, following the effective date of such early termination. ii) No Duty to Indemnify. NEOGOV will not indemnify Customer if Customer alters the Service or Service Specifications, or uses it outside the scope of use or if Customer uses a version of the Service or Service Specifications which has been superseded, if the infringement claim could have been avoided by using an unaltered current version of the Services or Service Specifications which was provided to Customer, or if the Customer continues to use the infringing material after the subscription expires. NEOGOV will not indemnify the Customer to the extent that an infringement claim is based upon any information, design, specification, instruction, software, data, or material not furnished by NEOGOV. NEOGOV will not indemnify Customer for any portion of an infringement claim that is based upon the combination of Service or Service Specifications with any products or actions against any third party if the Services as delivered to Customer and used in accordance with the terms of the Agreement would not otherwise infringe any third-party intellectual property rights. iii) Exclusive Remedy. This Section provides the exclusive remedy for any intellectual property infringement claims or damages against NEOGOV.
c) Indemnification Procedures. In order to receive the indemnities described hereunder, the indemnified party must: (i) promptly notify the indemnifying party, in writing, of any claim; (ii) cooperate reasonably with indemnifying party, at nse and/or settlement thereof; and (iii) allow the indemnifying party to control the defense and/or settlement thereof
prior written consent, enter into any settlement that does not unconditionally release the indemnified party from liability.

The indemnified party shall have the right to participate in any defense of a claim and/or to be represented by counsel of

8 its own choosing at its own expense, provided that ultimate control of such defense shall remain solely with the indemnifying party.

15. Limitations of Liability.
a) EXCLUSION OF DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO

EVENT WILL EITHER PARTY BE LIABLE UNDER OR IN CONNECTION WITH THIS AGREEMENT OR ITS

SUBJECT MATTER UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, AND OTHERWISE, INCLUDING FOR ANY: (a) LOSS OF PRODUCTION, USE, BUSINESS, REVENUE, OR PROFIT OR DIMINUTION IN VALUE; (b) IMPAIRMENT, INABILITY TO USE OR LOSS, INTERRUPTION OR DELAY OF THE SERVICES; (c) LOSS, DAMAGE, CORRUPTION OR RECOVERY OF DATA, OR BREACH OF DATA OR SYSTEM SECURITY; (d) COST OF REPLACEMENT GOODS OR SERVICES; (e) LOSS OF GOODWILL, LOSS OF BUSINESS OPPORTUNITY OR PROFIT, OR LOSS OF REPUTATION; OR (f) CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY,

SPECIAL, ENHANCED, OR PUNITIVE DAMAGES, REGARDLESS OF WHETHER SUCH PERSONS WERE

ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES OR SUCH LOSSES OR DAMAGES WERE

OTHERWISE FORESEEABLE, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE.
b) CAP ON MONETARY LIABILITY. EXCEPT FOR DAMAGES ARISING OUT OF LIABILITY WHICH CANNOT

BE LAWFULLY EXCLUDED OR LIMITED, OR

THIS AGREEMENT, THE TOTAL AGGREGATE LIABILITY OF EITHER PARTY FOR ANY AND ALL CLAIMS

AGAINST THE OTHER PARTY UNDER THIS AGREEMENT, WHETHER ARISING UNDER OR RELATED TO

BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL

OR EQUITABLE THEORY, SHALL NOT EXCEED THE AMOUNT OF ALL PAYMENTS ACTUALLY RECEIVED BY NEOGOV FROM CUSTOMER IN CONNECTION WITH THIS AGREEMENT IN THE 12 MONTH PERIOD PRECEDING THE DATE OF THE FIRST EVENT INITIALLY GIVING RISE TO SUCH LIABILITY. THE EXISTENCE OF ONE OR MORE CLAIMS WILL NOT ENLARGE THE LIMIT.

16. Reimbursement of Costs in Third Party Litigation. With respect to any litigation or other court proceeding involving Customer and a third party, if any subpoena or other legally binding request related to such litigation or court proceeding is served to NEOGOV requesting copies of documents maintained by NEOGOV or otherwise requesting NEOGOV to appear as a witness in any capacity
out-of-pocket costs associated with compliance with such request, including but not limited to reasonable

17. EOL Products. NEOGOV may, in its discretion, at certain times elect to discontinue development, distribution and/or support of any Service or any elements or versions of any Service, and thereby designate such Service or elements or versions as end In the event that NEOGOV elects to announce EOL for any Service, NEOGOV will provide six (6) months prior notice. Customer will have a period of six (6) months after receipt of such notice to upgrade to the last commercially available (non-EOL) version of the Service, if applicable, or otherwise following the expiration of such six (6) month period, the Service shall be deemed terminated without penalty and a pro rata refund shall be provided to Customer for the remaining term of the Service. During the 6-month notice period, Customer may continue exercising all of the rights set forth in this Agreement with respect to such EOL Service.

18. Text Message Communications. NEOGOV may offer Personnel the opportunity to receive text messages regarding job application or hiring process reminders, applicant status updates, or other human resource related notices. Since these text message services depend on the functionality of third-party providers, there may be technical delays on the part of those providers. NEOGOV may make commercially reasonable efforts to provide alerts in a timely manner with accurate information, but cannot guarantee the delivery, timeliness, or accuracy of the content of any alert. NEOGOV shall not be liable for any delays, failure to deliver, or misdirected delivery of any alert; for any errors in the content of an alert; or for any actions taken or not taken by you or any third party in reliance on an alert. NEOGOV cannot vouch for the technical capabilities of any third parties to receive such text messages. To the extent you utilize text messaging features, NEOGOV shall not be responsible for your use of such features, and you shall indemnify NEOGOV with respect to any damages resulting from your use including but not limited any violations of applicable law. NEOGOV MAKES NO WARRANTIES OR REPRESENTATIONS OF ANY KIND, EXPRESS, STATUTORY, OR IMPLIED AS TO: (a) THE AVAILABILITY OF TELECOMMUNICATION SERVICES; (b) ANY LOSS, DAMAGE, OR OTHER SECURITY INTRUSION OF THE TELECOMMUNICATION SERVICES; AND (c) ANY DISCLOSURE OF INFORMATION TO THIRD PARTIES OR FAILURE TO TRANSMIT ANY DATA, COMMUNICATIONS, OR SETTINGS CONNECTED WITH THE SERVICES.

9 19. Publicity. Unless otherwise provided in the applicable Order Form, NEOGOV may identify Customer as one of its customers

20. Force Majeure. be liable for any damages, costs,
expenses or other consequences incurred by the other party or by any other person or entity for any act, circumstance, event, impediment or occurrence beyond reasonable control, including, without limitation: (a) acts of God; (b) changes in or in the interpretation of any law, rule, regulation or ordinance; (c) strikes, lockouts or other labor problems; (d) transportation delays; (e) unavailability of supplies or materials; (f) fire or explosion; (g) riot, pandemic, military action or usurped power; (h) actions or failures to act on the part of a governmental authority; (i) internet service interruptions or slowdowns, vandalism or cyber-attacks, or (j) any other cause beyond the reasonable control of such party.

21. Independent Contractor; No Third Party Beneficiary; Fulfillment Partners. The relationship of the parties shall be deemed to be that of an independent contractor and nothing contained herein shall be deemed to constitute a partnership between or a joint venture by the parties hereto or constitute either party the employee or agent of the other. Customer acknowledges that nothing in this Agreement gives Customer the right to bind or commit NEOGOV to any agreements with any third parties.

This Agreement is not for the benefit of any third party and shall not be deemed to give any right or remedy to any such party whether referred to herein or not. NEOGOV may designate any third-party affiliate, or other agent or subcontractor (each a Services.

22. Entire Agreement; Amendment; Addendum. This Services Agreement, the Exhibits hereto, each Addendum (as may be applicable pursuant to the terms therein) and documents incorporated herein, the applicable Order Form, and Special Conditions (if any) constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous oral and written statements of any kind whatsoever made by the parties with respect to such subject matter. It is expressly agreed that the terms of this Agreement and any NEOGOV Order Form shall supersede the terms in any non-NEOGOV purchase order or other ordering document. Notwithstanding the foregoing, any conflict of terms shall be resolved by giving priority in accordance with the following order: 1) Special Conditions (if any), 2) NEOGOV Order Form, 3) the NEOGOV Services Agreement, and 4) incorporated documents (including the Exhibits and each applicable Addendum). This Agreement supersedes the terms and conditions of any clickthrough agreement associated with the Services.

This Agreement may not be modified or amended (and no rights hereunder may be waived) except through a written instrument signed by the parties to be bound. If you are subscribing for the HRIS, Vetted, or PowerEngage Platform, you hereby specifically agree to the terms of the applicable Addendum set forth on the NEOGOV Site. In addition, certain Services may disclose the use of artificial intelligence, in which case, Customer hereby agrees to the terms of the AI Addendum set forth on the NEOGOV Site.

23. General.
a) Governing Law and Venue. This Agreement shall be governed by and construed in accordance with the laws of the state of California, without giving effect to conflict of law rules. Any legal action or proceeding relating to this Agreement shall be instituted only in any state or federal court in Los Angeles, California. b) Severability. If any provision of this Agreement is held to be illegal or unenforceable, such provision shall be limited or eliminated to the minimum extent necessary so that the remainder of this Agreement will continue in full force and effect.

Provisions that survive termination or expiration are those relating to, without limitation, accrued rights to payment, acknowledgements and reservations of proprietary rights, confidentiality obligations, warranty disclaimers, and limitations of liability, and others which by their nature are intended to survive. c) Notices. All notices or other communications required or permitted hereunder shall be in writing and shall be deemed to have been duly given either when personally delivered, one (1) business day following delivery by recognized overnight courier or electronic mail, or three (3) business days following deposit in the U.S. mail, registered or certified, postage prepaid, return receipt requested. All such communications shall be sent to (i) Customer at the address set forth in the Order Form and (ii) NEOGOV at the address specified in the applicable Order Form. d) Waiver. The waiver, express or implied, by either party of any breach of this Agreement by the other party will not waive any subsequent breach by such party of the same or a different kind. This Agreement may be executed in two or more counterparts, each of which will be deemed an original, but all of which taken together shall constitute one and the same instrument.
e) Electronic Delivery. Delivery of a copy of this Agreement or an Order Form bearing an original signature by electronic mail or by any other electronic means will have the same effect as physical delivery of the paper document bearing the original signature.

11 Exhibit A
Government Customer Addendum
Government
of the Services Agreement, and in the case of any conflict or inconsistency between the terms and provisions of this Addendum and any other provision of the Services Agreement, the terms of this Government Addendum shall control. For purposes hereof, a or political subdivision (including a city, county or municipal corporation), or (c) instrumentality of any of the foregoing (including a municipal hospital or municipal hospital district, police or fire department, public library, park district, state college or university, Indian tribal economic development organization, or port authority).

1. Applicability. The provisions of this Addendum shall apply only if Customer is a Government Customer under the Services Agreement.

2. Termination for Non-Appropriation of Funds on Multi-Year Deals. Customer represents that it has received sufficient appropriation of funds by the applicable legislature (or other appropriate governmental body) for the first year of the term of any Order Form First and all such ). If Customer is
subject to federal, state or local law which makes Cu Services Agreement contingent upon Governmental Appropriation, and if such funds are not forthcoming or are insufficient due to failure of such Governmental Appropriation, then Customer will have the right to terminate the then remaining portion of any Future Years under the Services Agreement at no additional cost and with no penalty by giving prior written notice documenting the lack of funding. Customer will provide at least thirty (30) days advance written notice of such termination. Customer will use reasonable efforts to ensure appropriated funds are available. It is expressly agreed that Customer shall not activate this non-appropriation provision for its convenience or to circumvent the requirements of this Agreement, but only as an emergency fiscal measure during a substantial fiscal crisis, which affects generally its fiscal operations. If Customer terminates the Services Agreement under this Section 2, Customer agrees not to replace the Services with functionally similar products or services for a period of one year after the termination of the Services Agreement.

3. Indemnification. If Customer is prohibited by federal, state or local law from agreeing to hold harmless or indemnify third parties, Section 14(a) and the indemnification provision included in Section 18 of the Services Agreement shall not apply to Customer, to the extent disallowed by applicable law.

4. Open Records. If the Customer is subject to federal or state public records laws, including laws styled as open records, 12 of the
Services Agreement apply only to the extent permitted by Open Records Laws applicable to the Customer. This Section is not intended to be a waiver of any of the provisions of the applicable Open Records Laws, including, without limitation, the requirement for the Customer to provide notice and opportunity for NEOGOV to assert an exception to disclosure requirements in accordance with the applicable Open Records laws.

5. Cooperative Purchasing. As permitted by law, it is understood and agreed by Customer and NEOGOV that any (i) federal, state, local, tribal, or other municipal government (including all administrative agencies, departments, and offices thereof); (ii) any business enterprise in which a federal, state, local, tribal or other municipal entity has a full, majority, or other controlling interest; and/or (iii) any public school (including without limitation K-12 schools, colleges, universities, and vocational sch
herein in accordance with the terms and conditions of this Agreement. It is also understood and agreed that each New Entity will establish its own contract with NEOGOV, be invoiced therefrom and make its own payments to NEOGOV in accordance with the terms of the contract established between the New Entity and NEOGOV. With respect to any purchases by a New Entity pursuant to this Section, Customer: (i) shall not be construed as a dealer, re-marketer, representative, partner or agent of any type of NEOGOV, or such New Entity; (ii) shall not be obligated, liable or responsible for any order made by New Entities or any employee thereof under the agreement or for any payment required to be made with respect to such order; and (iii) shall not be obliged, liable or responsible for any failure by any New Entity to comply with procedures or requirements of applicable law or to obtain the due authorization and approval necessary to purchase under the agreement. Termination of this Agreement shall in no way limit NEOGOV from soliciting, entering into, or continuing a contractual relationship with any New Entity. Any New Entity who purchases Services under this Section hereby represents that is has the authority to use this Services Agreement for the purchase and that the use of the Services Agreement for the purchase is not prohibited by law or procurement regulations applicable to the New Entity.

12 Exhibit B
Integration Terms Addendum
may use only those Integration Services purchased or subscribed to as listed within the NEOGOV Order Form. The following shall apply to the extent that Customer utilizes a system integration between the Services and either: (a) an affiliated integrated service, including those found at https://api.neogov.com/connect/marketplace.html
integration between the Services and an unaffiliated third-party service integrated using open API Integration Services are not available for HRIS Services and this Exhibit B shall not apply to HRIS Services.

1. Provision of Integrations. Subject to and conditioned on compliance with all terms and conditions set forth in this Agreement, NEOGOV hereby grants Customer a limited, revocable, non-exclusive, non-transferable, non-sublicensable license during the applicable Term to use and/or access the Affiliated API as described in this Agreement, or the Open resource related third application(s) that will interoperate with NEOGOV Services (collectively these uses shall be referred to as the there are no implied licenses granted under this Agreement. NEOGOV reserves all rights that are not expressly granted.

Customer may not use the API for any other purpose without our prior written consent. Customer may not share the API with any third party, must keep the API and all log-in information secure, and must use the API key as Customer sole means of accessing the API.

2. Integration Intellectual Property. All right, title, and interest in the API and any and all information, data, documents, materials, inventions, technologies, know-how, descriptions, requirements, plans, reports, works, intellectual property, software, hardware, systems, methods, processes, and inventions, customizations, enhancements, improvements and other modifications based on or derived from the API are and will remain, as appropriate, with NEOGOV. All right, title, and interest in and to the third-party materials, including all intellectual property rights therein, are and will remain with their respective third-party rights holders subject to the terms and conditions of the applicable third-party license agreements. Customer has no right or license with respect to any third-party materials except as expressly licensed under such third-party license agreements.

3. Integration Terms of Use. Except as expressly authorized under this Agreement, you may not remove any proprietary notices from the API; use the API in any manner or for any purpose that infringes, misappropriates, or otherwise violates any intellectual property right or other right of any person, or that violates any applicable law; combine or integrate the API with any software, technology, services, or materials not authorized by NEOGOV; design or permit Customer Application(s) to disable, override, or otherwise interfere with any NEOGOV-implemented communications to end users, consent screens, user settings, alerts, warning, or the like; use the API in any of Customer Application(s) to replicate or attempt to replace the user experience of the Services; or attempt to cloak or conceal Customer identity or the identity of Customer Application(s) when requesting authorization to use the API.

4. Customer Integration Responsibilities. Customer, Customer developed web or other software services or applications, and Customer thirdwith all terms and conditions of this Agreement, all applicable laws, rules, and regulations, and all guidelines, standards, and requirements that may be posted on https://api.neogov.com/connect/index.html from time to time. In addition, Customer will not use the API in connection with or to promote any products, services, or materials that constitute, promote, or are used primarily for the purpose of dealing in spyware, adware, or other malicious programs or code, counterfeit goods, items subject to U.S. embargo, unsolicited mass distribution of email ( multi-level marketing proposals, hate materials, hacking, surveillance, interception, or descrambling equipment, libelous, defamatory, obscene, pornographic, abusive, or otherwise offensive content, stolen products, and items used for theft, hazardous materials, or any illegal activities.

5. Cooperation. If applicable, Customer shall timely provide such cooperation, assistance, and information as NEOGOV reasonably requests to enable the API. NEOGOV is not responsible or liable for any late delivery or delay or failure of performance caused in whole or in part by delay in performing, or failure to perform, any of its obligations under this Agreement. NEOGOV will provide Customer maintenance and support services for API issues arising from the information technology designed, developed, and under then current control of NEOGOV. NEOGOV shall have no obligation to provide maintenance or support for issues arising from the inaction or action of Customer or third parties of which are outside NEOGOV control.

6. Provision of Open API. In the event license fees or other payments are not due in exchange for the right to use and access the Open API, you acknowledge and agree that this arrangement is made in consideration of the mutual covenants set forth

13 in this Agreement, including, without limitation, the disclaimers, exclusions, and limitations of liability set forth herein.

Notwithstanding the foregoing, NEOGOV reserves the right to charge for access with effect from the start of each Renewal Term by giving Customer at least ninety (90) day notice prior to commencement of a Renewal Term.

7. API Key. In order to use and access the Open API, you must obtain an Open API key through the registration process.

Customer agrees to monitor Customer Applications for any activity that violates applicable laws, rules and regulation, or any terms and conditions of this Agreement, including any fraudulent, inappropriate, or potentially harmful behavior.

This Agreement does not entitle Customer to any support for the Open API. You acknowledge that NEOGOV may update or modify the Open API from time to time and at our sole discretion and may require you to obtain and use the most recent version(s). You are required to make any such changes to Customer Applications that are required for integration as a result of such Update at Customer sole cost and expense. Updates may adversely affect how Customer Applications communicate with the Services.

8. Efficient Processing. You must use efficient programming, which will not cause an overwhelming number of requests to be made in too short a period of time, as-determined solely by NEOGOV. If this occurs, NEOGOV reserves the right to throttle your API connections, or suspend or terminate your access to the Open API. NEOGOV shall use reasonable efforts to provide Customer notice and reasonable time to cure prior to taking such actions.

9. Open API Limitations. TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT

WILL NEOGOV BE LIABLE TO CUSTOMER OR TO ANY THIRD PARTY UNDER ANY TORT, CONTRACT,

NEGLIGENCE, STRICT LIABILITY, OR OTHER LEGAL OR EQUITABLE THEORY FOR ANY DIRECT, LOST

PROFITS, LOST OR CORRUPTED DATA, COMPUTER FAILURE OR MALFUNCTION, INTERRUPTION OF

BUSINESS, OR OTHER SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING OUT OF THE USE OR INABILITY TO USE THE OPEN API; OR ANY DAMAGES, IN THE

AGGREGATE, IN EXCESS OF FIFTY DOLLARS, EVEN IF NEOGOV HAS BEEN ADVISED OF THE

POSSIBILITY OF SUCH LOSS OR DAMAGES AND WHETHER OR NOT SUCH LOSS OR DAMAGES ARE FORESEEABLE OR NEOGOV WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ANY CLAIM YOU

MAY HAVE ARISING OUT OF OR RELATING TO THIS AGREEMENT MUST BE BROUGHT WITHIN ONE YEAR AFTER THE OCCURRENCE OF THE EVENT GIVING RISE TO SUCH CLAIM.

10. Open API Termination. Notwithstanding the additional Termination rights herein, NEOGOV may immediately terminate or suspend Customer access to Open APIs in our sole discretion at any time and for any reason, with or without notice or cause. In addition, your Open API subscription will terminate immediately and automatically without any notice if you violate any of the terms and conditions of this Agreement.

Account Executive (AE)
Project Manager
Implementation Consultant(s)
Project Sponsor
Project Lead/Owner
Project Team

NEOGOV has been building and supporting public sector and education HR Software for the past 20 years. NEOGOV systems are built for public sector and education agencies. Our teams understand specific requirements and best practices to create the most advantageous solutions for our customers. Product Managers take direct customer feedback from the NEOGOV Community’s Idea Board when planning and developing future enhancements and updates to our products. The NEOGOV Community provides space for all customers to not only interact with NEOGOV Development teams, but also interact with one another to share tips and best practices.

The NEOGOV Community includes over 2000 customers and provides space for sharing and collaboration amongst users around the country. Users also receive access to additional system resources and training tools in the NEOGOV Community.

NEOGOV also maintains a 95% customer retention rate, demonstrating that agencies who join the NEOGOV network remain strong customers throughout.

In addition to the initial training, NEOGOV also offers the NEOGOV Community, which includes access to quarterly conference calls, online video tutorials, user groups, and more. This is designed to ensure your organization's success goes well beyond the initial go-live date. Furthermore, NEOGOV offers NEOGOV University classes, which are free monthly training webinars that customers can enroll in. All proposed training classes and materials, including videos, tutorials, documentation, etc., are already available and can be accessed by customers online through the NEOGOV community. There is no additional cost for ongoing support for both technical and administrative assistance or maintenance.

Since NEOGOV products are Software as a Service (SaaS) based, there are no upfront hardware or hidden costs. We provide seamless software releases and upgrades reducing ITs workload. All maintenance and upgrades are delivered and applied to all users once released by Product Managers. There is often little to no downtime for any maintenance and upgrades.

With use of multiple NEOGOV products, data between each of the products can flow seamlessly and is captured throughout the employee lifecycle. Data from an applicant is logged at the beginning of recruitment in Insight. The employee’s data can be built upon in our HRIS once the employee is hired and completes employee record information, benefit enrollments, etc. Onboarding processes including onboarding checklists and new hire forms in Onboard. Online workflows and additional employee forms are done in eForms. Completion of training courses can be tracked and managed in Learn. Employee evaluation and rating data is documented in Perform. Various aspects of each of the systems integrate with each other and the data remains in one place.

For clients with other third party systems, NEOGOV can also create integrations for those systems. Our dedicated NEOGOV Connect Team, which manages all NEOGOV integrations will work with the customer to build out any supplemental custom integrations and complete testing to ensure all connections remain in sync. NEOGOV also maintains active partnerships with other vendors for background checks, employment testing and other services.

N/A – NEOGOV's solution is SaaS-based, so software, equipment, and service warranties or maintenance plans do not apply.

N/A.

NEOGOV is a privately held California C-Corporation and headquartered in El Segundo, CA. There is a second office in Draper, UT. Our mission is simple:

We do this by providing industry-leading workforce management solutions that support public sector agencies. For over two decades, we have been committed to equipping these organizations with the tools they need to enhance efficiency, maintain compliance, and make data-driven decisions. Through a strategic approach to innovation and acquisition, NEOGOV has developed a comprehensive ecosystem that streamlines several public safety workforce management functions including incident command, operational management, workforce oversight, and case management. With nearly 1,000 employees and over 13,000 public sector customers, NEOGOV is the leader in government workforce management software. A Legacy of Innovation and Strategic Growth NEOGOV was founded in 1999 as Governmentjobs.com with a vision to transform public sector human resources and workforce management. As government agencies faced increasing challenges in recruitment, training, and operational efficiency, we recognized the need for a unified, technologydriven approach to support their evolving needs. To expand our capabilities, NEOGOV embarked on a strategic acquisition path, integrating specialized solutions that addressed key aspects of public sector operations.

In 2017, NEOGOV acquired FirstNet Learning Systems, a company specializing in training and compliance tracking. This acquisition allowed agencies to monitor professional development and ensure that personnel maintained essential certifications. In 2018, NEOGOV further strengthened its offerings by acquiring High Line Corporation, a leader in payroll and human resources information systems (HRIS). This expansion provided agencies with a seamless workforce management platform, allowing them to handle payroll, benefits, and scheduling more efficiently. In 2020, NEOGOV took another significant step forward by acquiring PowerDMS a company founded in 2001 with a platform dedicated to policy management, accreditation, and compliance for public safety agencies. Since PowerDMS was acquired, NEOGOV has strengthened its commitment to the needs of public safety agencies by buying and building more than 10 additional products designed to assist with their unique workforce management challenges. After more than 25 years in business, NEOGOV now offers more than 20 core products, and operates under the brands NEOGOV, NEOED, PowerDMS by NEOGOV, and Governmentjobs.com. The company’s legal name is Governmentjobs.com, d/b/a NEOGOV. You will find all of the brands mentioned at times throughout this proposal and used throughout our publicly visible marketing and communications. They are often also used interchangeably by our 13,000 customers. For the avoidance of doubt, NEOGOV is a single company wholly owned by LOBOS Parent, Inc. which is a holding company that exists solely for the purpose of organizing the financial interests of Warburg Pincus and the Carlyle Group, two of the largest and most prestigious private equity firms in the world with more than $400 billion in assets under management. LOBOS also includes the ownership of the other minority shareholders. NEOGOV is the only asset of LOBOS Parent, Inc. For compliance with generally acceptable accounting principles, LOBOS Parent, Inc. is how NEOGOV is referred to in the audit letter from KPMG provided in this RFP response.

Over the past five years, NEOGOV has garnered numerous industry awards that highlight our leadership and innovation in public sector technology. We've consistently earned a spot on the prestigious GovTech 100 list for nine consecutive years, and our accolades include the Brandon Hall Group Gold Award for Best Customer Training Program in 2023, recognition as one of the fastestgrowing private companies by SO500 in 2019, and several awards for our products and workplace, such as the PowerDMS Named a Best Companies to Work For in 2021. Also named one of the 100 Fastest Growing Private Companies in Los Angeles by the Los Angeles Business Journal, named number 12 of the Top 50 Local Government Companies by the ELGL Choice Awards and was featured on Deloitte’s Technology Fast 500TM. These recognitions reflect our sustained commitment to excellence and innovation in serving government agencies NEOGOV is affiliated with the associations below:

1.NASPE (National Association of State Personnel Executives)

2. NASCA (National Association of State Chief Admins)

3. IPMA-HR (International Public Management Association for HR) Including southern, midwest, eastern, and western region chapters

4. ICMA (International City/County Manager Association)

5. NNAHRA (National Native American HR Association)

6. CUPA-HR (College & University Professional Association for HR) We also sponsor conferences put on by these groups:

1. NPELRA (National Public Employer Labor Relations Association) Including the CA Chapter (CALPELRA)

2. SHRM (Society of Human Resources Management)

3. PRIMA (Public Risk Management Association)

4. APA (American Payroll Association)

NEOGOV IGNITE USER CONFERENCE
NEOGOV’s IGNITE Conference and Pre-Conference Training are annual, live, in-person events. Our Ignite conference brings together dedicated NEOGOV customers in the public sector, NEOED customers in education, and loyal PowerDMS customers in public safety, for a 3-day conference of learning and networking. Last year, Ignite attracted 1,400+ attendees across public service industries including government, public safety, education, and more.

We are the people, who serve the people, who serve the people. At NEOGOV, our teams are devoted to serving customer agencies in order for them to better serve the people in their communities.

NEOGOV has been serving the public sector for over 20 years and continues to provide solutions only to public agencies that are tailored to the needs of the industry. Our teams constantly request feedback from users and use it to build out new features in our products. Each quarter Product Managers develop their Product Roadmaps according to the feedback and requests left directly from customers.

The implementation consultants’ responsibilities include:

Executing deployments and best practice coaching for customers Executing daily operations for assigned customers and implementations, including schedules, time tracking, health check delivery, etc.

Tracking support level and customer satisfaction metrics; Ensure the support SLA's are being achieved and exceeded - Identify opportunities to improve metrics and team efficiency based on results of reporting and analytics
Conducting quality & product usage checks to ensure customer & product satisfaction expectations are being satisfied for customers and that a high level of service is being delivered
Developing and maintain project plans, issues logs, status reports, and time/ budget reports Troubleshooting by replicating reported issues in a test environment and summarize issues accurately and succinctly in QA steps; develop and execute robust and creative test case scenarios
Collect, understand, and articulate basic to complex customer requirements and understand how to translate business requirements into configuration options and business process changes

CONTACT
https://www.linkedin.com/in/shane-evangelis
a72354/?jobid=1234/

EDUCATION
Southern Methodist University – Cox School o
MBA, Finance
1999 - 2000
UNM Anderson School of Management
BBA, Marketing
1992 - 1997
Shane Evangelist
CEO at NEOGOV
Los Angeles, CA

EXPERIENCE
NEOGOV | El Segundo, CA
CEO
April 2017 - Present
US Water Filters | Minneapolis, MI
Board of Directors
April 2012 – Present
Tourneau | New York, New York
Advisory Board Member
September 2016 – February 2018
US Auto Parts | Carson, CA
CEO
October 2007 – March 2017
Board of Directors
October 2007 – March 2017
PS I Love You |Los Angeles, CA
Board Member
February 2011 – June 2015
Blockbuster | Dallas, TX
SVP & GM, Blockbuster Online
January 2004 – October 2007
Vice President of Strategic Planning
April 2000 – January 2004
IBM | New York, NY
Business Unit Executive
1997 – 2001

CONTACT
[email protected]
https://www.linkedin.com/in/krystynafaillace-bb488935/?jobid=1234

EDUCATION
University of Southern California
Bachelor of Arts, Communication
Universitat Autònoma de
Barcelona
Krystyna Mishler
Director of Professional Services at NEOGOV
Atlanta, GA

EXPERIENCE
NEOGOV | El Segundo, CA
Director of Professional Services
March 2020 - Present
Director of Customer Engagement
February 2019 – March 2020
Implementation Consultant Manager
March 2018 – January 2019
Customer Success Manager / Implementation Consultant / Solutions Engineer
September 2015 – March 2018
Customer Support Lead / Applicant Support Manager
March 2013 – September 2015
Recruiter
May 2012 – March 2013
Prime Public Relations | Culver City, CA
Administrative Assistant
May 2011 - February 2012
AssetSmart | Westlake Village, CA
Marketing/Advertising Intern
May 2009 - August 2009
Prototypes | Los Angeles, CA
Intern
December 2007 - January 2008
Cielo Unlimited
Administrative Assistant
June 2006 - August 2006

CONTACT
[email protected]
https://www.linkedin.com/in/miyajin/

EDUCATION
Loyola Marymount University, College
of Business Administration
Bachelor, Finance
2010 – 2014
Miya Jin
Director of Professional Services at NEOGOV
Los Angeles, CA

EXPERIENCE
NEOGOV | Los Angeles, CA
Director, Professional Services
July 2021 – Present
Manager, Implementations
April 2020 – June 2021
Implementation Supervisor
June 2019 – April 2020
Senior Implementation Consultant
January 2017 – April 2020
Implementation Consultant
September 2016 – January 2017
Peter Lehmann Wines | Tanunda South Australia
Cellar Hand
January 2016 – April 2016
HR Cloud | El Segundo, CA
Customer Success Representative
June 2014 – August 2015
The Coca-Cola Company | Loyola Marymount University
Brand Manager
January 2013 – May 2013

CONTACT
[email protected] https://www.linkedin.com/in/denisehe
mke/ EDUCATION
University of South Florida
BS, Marketing and MIS
1996-2001
Denise Hemke
Chief Product Officer at NEOGOV
Novato, CA

EXPERIENCE
NEOGOV
Chief Product Officer
01/2024 - Present
Checkr | San Francisco, CA
Chief Product Officer
01/2022 - 10/2023
Workday | Pleasanton, CA
General Manager, Analytics
01/2021 - 01/2022
Workday | Pleasanton, CA
Vice President, Analytics Product Management & Strategy 05/2019 - 01/2021
Workday | Pleasanton, CA
Senior Director of Product Management, Analytics
06/2017 – 05/2019
Workday | Pleasanton, CA
Director of Product Management, Analytics
08/2016 – 06/2017
Platfora (acquired by Workday) | San Mateo, CA
Director of Engineering & Director of Product Management 01/2013 – 08/2016
Salesforce.com | San Francisco, CA
Senior Manager & Director of Engineering
03/2008 – 01/2013
HSBC | Tampa, FL
Technical Project Management & SRE
06/2006 – 03/2008
AT&T | Tampa, FL
Web Applications & ETL Developer
2001 - 2006

CONTACT
https://www.linkedin.com/in/sandymira
nda/

EDUCATION
University of Phoenix
BA, Management
Liberty University
MA, Mental Health
Counseling/Counselor
Sandy Miranda
Chief Customer Success Officer at NEOGOV
Orlando, FL

EXPERIENCE
NEOGOV
Chief Customer Success Officer
April 2017 - Present
PowerDMS | Orlando, FL
VP of Customer Success
July 2015 – April 2017
PowerDMS | Orlando, FL
Director of Customer Success
March 2012 – July 2015
PowerDMS | Orlando, FL
Customer Care Manager
June 2011 – March 2012
The Revere Group | Orlando, FL
Service Delivery Manager
May 2007 – June 2011
Hughes Supply | Orlando, FL
System Support
1999 - 2007

CONTACT
[email protected]
www.linkedin.com/in/jim-pirraglia42193a4

CERTIFICATIONS
Product Strategy -Discovering,
Developing, Managing and Marketing
Products as a Business
Northwestern University – School of
Management
November 2019
Agile Product Management Excellence
280 Group
July 2010

EDUCATION
Adelphi University
BA, Communications
Jim Pirraglia
VP, Product, HRIS at NEOGOV
New York

EXPERIENCE
NEOGOV
VP, Product, HRIS
9/21 - <Present>
Lead HRIS Product group including growing/scaling team, defining product strategy and enabling team to execute on roadmap to drive customer adoption and market value.

Smartlinx Solutions | <Iselin, NJ>
VP, Product & Strategy
6/19-8-21
As a senior member of the Executive team and shareholder, my focus was on delivering innovative products and strategy scaled for growth. Led the Product and Design team, building platform HCM solutions in the long term/post-acute health market.

Trackforce Valiant | <Iselin, NJ>
VP, Product Management
12/02- 6/19
Senior member of Executive team and shareholder, responsible for product strategy for the HCM platform in the Contract Security and Hospitality markets. Introduced and implemented a formal Product Management team including implementing Agile best practices.

CONTACT
[email protected]
LinkedIn profile

EDUCATION
Colorado State University
Computer Information Systems
1998-2001
Kasey Pearce
Integration Implementation Manager at NEOGOV

EXPERIENCE
NEOGOV
Integration Implementation Manager at NEOGOV
10/2021 – present
Manage integrations team for all TMS integration implementations.

Neon One | Remote
Director of Technical Implementation
10/2020 – 06/2021
Neon One | Remote
VP of Operations
12/2019 – 10/2020
CiviCore (acquired by Neon One) | Denver, Colorado
VP of Operations / Senior Software Engineer /Web Application Developer 10/2001 – 12/2019

Docusign Envelope ID: B50CB887-FB52-4506-A632-98137D58E3E9

ATTACHMENT A
Requirements for National Cooperative Contract To Be Administered by OMNIA Partners Exhibit F - Federal Funds Certifications
Exhibit G - New Jersey Business Compliance
Version April 2, 2025

Rules & Legislation CommitteeJuly 9, 2026

Rules & Legislation Committee
July 9, 2026