Agenda Item
City Council
Item #: 3.7. 8/12/2025 File #: 25-0449
TO: Honorable Mayor and Members of the City Council
THRU: Jarad Hildenbrand, City Manager
FROM: Adam Jevec, Chief of Police
1. SUBJECT
Agreement with CentralSquare Technologies, LLC for maintenance of the Police Department’s Computer Aided Dispatch and Records Management System.
2. SUMMARY
Maintenance support for the continuation of the Orange Police Department’s Computer Aided Dispatch and Records Management System in the amount of $56,332.37. This maintenance will ensure continued operational stability during the planning and implementation phase of the transition to a cloud-based solution.
3. RECOMMENDED ACTION
Approve the agreement with CentralSquare Technologies, LLC in the amount of $56,332.37 for maintenance; and authorize the Mayor and City Clerk to execute on behalf of the City.
4. FISCAL IMPACT
The expense for this agreement is $56,332.37 and will be funded through General Fund (100):
100-4011-55000 Contractual Services
5. STRATEGIC PLAN GOALS
Goal 1: Maintain Strong Emergency and Safety Services
6. DISCUSSION AND BACKGROUND
CentralSquare Technologies, LLC (CentralSquare) is the current vendor of the Police Department’s Computer Aided Dispatch and Records Management System (CAD/RMS) used for basic operations, including dispatching and 9-1-1 services, data collection, workflow, and real-time reporting.
The Orange Police Department currently operates the CAD/RMS product on locally hosted, on- premise servers. In April 2025, the City Council approved an upgrade of the CAD/RMS product with CentralSquare to transition to a cloud-based solution. However, to ensure continuity of operations and avoid service disruptions during the migration period, critical short-term maintenance of the existing on-premise infrastructure is required. The Cloud solution is scheduled to start in December 2025 at which point the on-premise maintenance will end. In the interim, an agreement with CentralSquare is needed to continue on-premise maintenance services from July through November 2025 in the amount of $56,332.37.
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Item #: 3.7. 8/12/2025 File #: 25-0449
The renewal schedule is listed below.
· On-premise servers 7/1/25 - 11/28/25
· Cloud 11/29/25 - 11/28/26, must be billed for a full year · Cloud prorated renewal 11/29/26 - 6/30/27
· Each year after that, billed per fiscal year
Based on the complexity of the CAD/RMS software system, the department is requesting the continuation of on-premise maintenance services with CentralSquare for a total amount of $56,332.37.
7. ATTACHMENT
· Agreement with CentralSquare Technologies, LLC
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