Cities Index.
Agenda packet

Palm Springs City Council
March 23, 2023

Document
Agenda packet
Meeting
March 23, 2023
Body
Palm Springs City Council
Pages
31
Original file
69.2 MB
Text extracted from the city's file for reading and search. Open the original on palmsprings.primegov.com. That file is the official record.

Item 1H - Page 37

7. Owners/Investors with a 5% beneficial interest in the Applicant Entity or a related entity

EXAMPLE
N)~ JANE DOE 50%, ABC COMPANY, Inc.
[name of owner/investor] [percentage of beneficial interest in entity and name of entity]
A.
[name of owner/investor] [percentage of beneficial interest in entity and name of entity]
B.
[name of owner/investor] [percentage of beneficial interest in entity and name of entity]
C.
[name of owner/investor] [percentage of beneficial interest in entity and name of entity]
D.
[name of owner/investor] [percentage of beneficial interest in entity and name of entity]
E.
[name of owner/investor] [percentage of beneficial interest in entity and name of entity]

I DECLARE UNDER PENALTY OF PERJURY UNDER THE LAWS OF THE STATE OF CALIFORNIA THAT THE FOREGOING IS TRUE AND CORRECT.
(Revised 09 13.18)
Date
1;{

CITY OF PALM SPRINGS-PUBLIC INTEGRITY DISCLOSURE FORM

APPLICANT DISCLOSURE FORM

Page 2 of 2 ends

CITY COUNCIL STAFF REPORT
03/23/2023
SUBJECT:

APPROVE COOPERATIVE PURCHASE AGREEMENT NO. 23C029 WITH
BRIGHTLY SOFTWARE, INC. FOR FACILITIY MANAGEMENT SOFTWARE IN AN AMOUNT NOT TO EXCEED $31,268.65
RECOMMENDATION:

In accordance with Palm Springs Municipal Code Section 7.09.010, “Cooperative Purchasing Programs,” approve Cooperative Purchase Agreement 23C029 (Attachment A) with Brightly Software, Inc., in an amount not to exceed $31,268.65 beginning April 1, 2023, continuing through March 31, 2026.

1. Authorize the City Manager or designee to execute all necessary documents.2.

Attachments
Item 1I

CITY COUNCIL STAFF REPORT

DATE: MARCH 23, 2023 CONSENT CALENDAR

SUBJECT: APPROVE COOPERATIVE PURCHASE AGREEMENT NO. 23C029 WITH BRIGHTLY SOFTWARE, INC. FOR FACILITIY MANAGEMENT
SOFTWARE IN AN AMOUNT NOT TO EXCEED $31,268.65

FROM: Scott C. Stiles, City Manager

BY: David McAbee, Director of Public Works

SUMMARY:

This action will approve a three -year cooperative purchase agreement with Brightly Software, Inc., in an amount not to exceed $31,268.65 for facility management software.

RECOMMENDATION:

1. In accordance with Palm Springs Municipal Code Section 7.09.010, “Cooperative Purchasing Programs,” approve Cooperative Purchase Agreement 23C029 (Attachment A ) with Brightly Software, Inc., in an amount not to exceed $31,268.65 beginning April 1, 2023, continuing through March 31, 2026.

2. Authorize the City Manager or designee to execute all necessary documents.

BUSINESS PRINCIPAL DISCLOSURE:

A copy of Brightly Software, Inc., (Brightly) Public Integrity Disclosure form is included as Attachment B.

BACKGROUND:

Historically, staff has entered into annual contract service agreement s with Brightly to provide Facility Management Software services under the City Manager’s approval, since 2015. In accordance with Municipal Code Title modifications adopted by Ordinance in July of 2021, which predicates approval levels based upon the cumulative value of contracts and continuous purchases of the same goods or services , Brightly’s prior expenditures combined with the proposed contractual expenditures identifies a cumulative expenditure in excess of the City Manager’s authority and requires City Council approval.

Item 1I - Page 1
City Council Staff Report
March 23, 2023 -- Page 2
Approve Cooperative Purchase Agreement with Brightly Software, Inc.

STAFF ANALYSIS:

Through Sourcewell , Brightly (formerly Dude Solutions , Inc.) was awarded contract 090320-SDI for f acility management software and maintenance services under a competitive process. This cooperative contract includes provisions that allow the awarded vendor to extend the same contract pricing to other public agencies. As such, pursuant to the provisions of Procurement Ordinance 7.09.010, the City Council may authorize facility management software services under this c ooperative pricing afforded through this cooperative contract.

This software will provide the Facilities Maintenance division with the following capabilities:

• Facilities-specific maintenance program
• Preventative maintenance system and tracking
• Parts and labor tracking
• Work order entry and processing
• Historical cost, maintenance, and utilized equipment tracking • Depreciation tracking
• AQMD and CARB emission tracking for permitted facility equipment • Claim cost recovery tracking

This contract is for an initial three-year term with fixed pricing for the first year and subject to an adjustment in years two and three. Staff recommends approval of Cooperative Purchase Agreement No. 23C029 with Brightly for a three- year term in the amount of $31,268.65 effective April 1, 2023, through March 31, 2026.

ENVIRONMENTAL ASSESSMENT
:

The requested City Council action is not a “Project” as defined by the California Environmental Quality Act (CEQA). Pursuant to Section 15378(a), a “Project” means the whole of an action, which has a potential for resulting in either a direct physical change in the environment, or a reasonably foreseeable indirect physical change in the environment. The requested action is to approve contract for the above- mentioned services, and is exempt from CEQA pursuant to Section 15378(b), in that a “Project” does not include: (5) Organizational or administrative activities of governments that will not result in direct or indirect physical changes in the environment.

ALIGNMENT WITH STRATEGIC PLANNING:

Approval of this action supports City Council priority 3A, Community Infrastructure – Improve City Facilities.

Item 1I - Page 2
City Council Staff Report
March 23, 2023 -- Page 3
Approve Cooperative Purchase Agreement with Brightly Software, Inc.

FISCAL IMPACT:

Sufficient funds are budgeted and available in Fiscal Year 2022- 23 in the Department of Maintenance and Facilities Account 5206570-40105.

REVIEWED BY:

Department Director: David McAbee
Procurement & Contracting Manager: Kim Baker
Assistant City Manager: Teresa Gallavan
City Manager: Scott Stiles

ATTACHMENTS:

A. Agreement No. 23C029
B. Public Integrity Disclosure

Item 1I - Page 3

ATTACHMENT A

Item 1I - Page 4

ATTACHMENT B

Item 1I - Page 5

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COOPERATIVE PURCHASE OF FACILITY MANAGEMENT SOFTWARE AND SOLUTIONS AGREEMENT NO. 23C029

This Cooperative Purchase of Facility Management Software and Solutions Agreement (“Agreement”) is entered into by and between the City of Palm Springs, a California charter city and municipal corporation (“City”) and Brightly Software, Inc., a Delaware corporation with its principal place of business at 11000 Regency Pkwy, Ste 300, Cary, NC 27518 (“Contractor”), a Corporation. City and Contractor are sometimes individually referred to as “Party” or collectively as “Parties” in this Agreement.

1. Background.
a. This Agreement is made and entered into in reference to the competitively solicited Sourcewell contract (“Cooperative Agreement”) attached hereto as Attachment A. b. The City desires to purchase a facility management software as defined in Contractor’s Order Form, attached hereto as Attachment “B”, the content of which is incorporated by reference to this Agreement as if fully set out in its entirety.
c. Contractor’s terms and conditions for the use of their software are set forth as Attachment D , which is incorporated by reference to this Agreement as if fully set out in its entirety. d. Contractor desires to perform said services on the terms and conditions set forth in this Agreement.

2. Term. The term of this Agreement is three years beginning on April 1, 2023, continuing through March 31, 2026, unless extended by mutual written consent of the parties.

3. Compensation and Payment. This Agreement is for an amount not to exceed $31,268.65, subject to approved amendments and changes. All pricing must be in accordance with the attached Quote, as shown as Attachment “B”, the content of which is incorporated by reference into this Agreement as if fully set out here in its entirety.

4. Omitted

5. Insurance. Contractor shall procure and maintain, at its sole cost and expense, policies of insurance as set forth in the attached Attachment "C", incorporated herein by reference. If no insurance is required Attachment “C” will reflect that there are no requirements.

6. Omitted

7. Notice. Any notice required under this Agreement must be given by fax, hand delivery, or certified mail, postage prepaid, and is deemed received on the day faxed, or hand delivered or on the third day after postmark if sent by certified mail. Notice must be sent as follows:

IF TO THE CITY: IF TO THE CONTRACTOR:

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City of Palm Springs BRIGHTLY SOFTWARE, INC.

Attn: Brenda Pree Attn: CONTRACTS
Title: City Clerk Title:

Address: 3200 E. Tahquitz Canyon Way Address: 11000 Regency Pkwy, Ste 300, Cary, NC 27518
Phone: (760) 323-8204 Phone:

Fax: (760) 322-8332 Fax:

8. Compliance with Law. The Parties shall comply with all applicable federal, state, and local laws, statutes and ordinances and all lawful orders, rules, and regulations as they apply to each Party in connection with their performance under this Agreement. Each Party shall be liable for its own violations of such laws and regulations in connection with this Agreement.

9. Changes. In the event any change or changes in the work is requested by City, Parties shall execute a written amendment to this Agreement, sp ecifying all proposed amendments, including, but not limited to, any additional fees. An amendment may be entered into:

A. To provide for revisions or modifications to documents, work product, or Work, when required by the enactment or revision of any subsequent law; or
B. To provide for additional work not included in this Agreement or not customarily furnished in accordance with generally accepted practice in Contractor’s profession.

10. Omitted

11. Covenant Against Discrimination. In connection with its performance under this Agreement, Contractor shall not discriminate against any employee or applicant for employment because of actual or perceived race, religion, color, sex, age, marital status, ancestry, national origin (i.e., place of origin, immigration status, cultural or linguistic characteristics, or ethnicity), sexual orientation, gender identity, gender expression, physical or mental disability, or medical condition (each a “prohibited basis”). Contractor shall ensure that applicants are employed, and that employees are treated during their employment, without regard to any prohibited basis. As a condition precedent to City’s lawful capacity to enter this Agreement, and in executing this Agreement, Contractor certifies that its actions and omission s hereunder shall not incorporate any discrimination arising from or related to any prohibited basis in any Contractor activity, including but not limited to the following: employment, upgrading, demotion or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship; and further, that Contractor is in full compliance with the provisions of Palm Springs Municipal Code Section 7.09.040, including wi thout limitation the provision of benefits, relating to non - discrimination in city contracting.

12. Entire Agreement. This Agreement, along with the Cooperative Agreement, the Order Form and the Master Subscription Agreement, constitutes the entire agreement between the parties concerning the subject matter of this Agreement and supersedes all prior negotiations, arrangements, agreements and understandings, DocuSign Envelope ID: 5EC59E84-7998-407A-9E76-83EB8A0744E3 Item 1I - Page 7

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either oral or written between the parties. In the event of conflict or inconsiste ncy between this Agreement and Cooperative Agreement and the Master Subscription Agreement , the Master Subscription Agreement shall prevail.
[Signature Page Follows]

DocuSign Envelope ID: 5EC59E84-7998-407A-9E76-83EB8A0744E3 Item 1I - Page 8

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SIGNATURE PAGE TO COOPERATIVE PURCHASE OF FACILITY MANAGEMENT SOFTWARE AND

SOLUTIONS AGREEMENT

BETWEEN THE CITY OF PALM SPRINGS
AND BRIGHTLY SOFTWARE, INC.

IN WITNESS WHEREOF, the Parties have executed this Agreement as of the dates stated below.

CONTRACTOR:

By: _____________________________ By: _____________________________ Signature Signature
(2nd signature required for Corporation)

Date: ___________________________ Date: ___________________________

CITY OF PALM SPRINGS:

APPROVED BY CITY COUNCIL:

Date: _______ Item No. ________

APPROVED AS TO FORM: ATTEST:

By: _____________________________ By: _____________________________ Jeffrey S. Ballinger, Monique Lomeli
City Attorney Interim City Clerk

APPROVED:

By: _____________________________ Date: ____________________________ City Manager – over $50,000
Deputy/Assistant City Manager – up to $50,000
Director – up to $25,000
Manager – up to $5,000

DocuSign Envelope ID: 5EC59E84-7998-407A-9E76-83EB8A0744E3 09 March 2023
09 March 2023
Item 1I - Page 9
r-: DocuSigned by:
~~5 ~

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ATTACHMENT A

SOURCEWELL CONTRACT

Solicitation Number: RFP #090320

CONTRACT

This Contract is between Sourcewell, 202 12th Street Northeast, P.O. Box 219, Staples, MN 56479 (Sourcewell) and Dude Solutions, Inc., 11000 Regency Pkwy. #110, Cary, NC 27518 (Vendor).

Sourcewell is a State of Minnesota local government agency and service cooperative created under the laws of the State of Minnesota (Minnesota Statutes Section 123A.21) that offers cooperative procurement solutions to government entities. Participation is open to federal, state/province, and municipal governmental entities, higher education, K-12 education, nonprofit, tribal government, and other public entities located in the United States and Canada.

Vendor desires to contract with Sourcewell to provide equipment, products, or services to Sourcewell and the entities that access Sourcewell’s cooperative purchasing contracts (Participating Entities).

1. TERM OF CONTRACT

A. EFFECTIVE DATE. This Contract is effective upon the date of the final signature below.

B. EXPIRATION DATE AND EXTENSION. This Contract expires November 2, 2024, unless it is cancelled sooner pursuant to Article 24. This Contract may be extended up to one additional one-year period upon request of Sourcewell and with written agreement by Vendor.

C. SURVIVAL OF TERMS. Articles 11 through 16 survive the expiration or cancellation of this DocuSign Envelope ID: 5EC59E84-7998-407A-9E76-83EB8A0744E3 Item 1I - Page 10
Sourcewell ~

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Contract.

2. EQUIPMENT, PRODUCTS, OR SERVICES

A. EQUIPMENT, PRODUCTS, OR SERVICES. Vendor will provide the Equipment, Products, or Services as stated in its Proposal submitted under the Solicitation Number listed above.

Vendor’s Equipment, Products, or Services Proposal (Proposal) is attached and incorporated into this Contract.

All Equipment and Products provided under this Contract must be new/current model.

Vendor may offer close-out or refurbished Equipment or Products if they are clearly indicated in Vendor’s product and pricing list. Unless agreed to by the Participating Entities in advance, Equipment or Products must be delivered as operational to the Participating Entity’s site.

This Contract offers an indefinite quantity of sales, and while substantial volume is anticipated, sales and sales volume are not guaranteed.

B. WARRANTY. Vendor warrants that all Equipment, Products, and Services furnished are free from liens and encumbrances, and are free from defects in design, materials, and workmanship.

In addition, Vendor warrants the Equipment, Products, and Services are suitable for and will perform in accordance with the ordinary use for which they are intended. Vendor’s dealers and distributors must agree to assist the Participating Entity in reaching a resolution in any dispute over warranty terms with the manufacturer. Any manufacturer’s warranty that is effective past the expiration of the Vendor’s warranty will be passed on to the Participating Entity.

C. DEALERS, DISTRIBUTORS, AND/OR RESELLERS. Upon Contract execution, Vendor will make available to Sourcewell a means to validate or authenticate Vendor’s authorized dealers, distributors, and/or resellers relative to the Equipment, Products, and Services related to this Contract. This list may be updated from time-to-time and is incorporated into this Contract by reference. It is the Vendor’s responsibility to ensure Sourcewell receives the most current version of this list.

3. PRICING

All Equipment, Products, or Services under this Contract will be priced as stated in Vendor’s Proposal.

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When providing pricing quotes to Participating Entities, all pricing quoted must reflect a Participating Entity’s total cost of acquisition. This means that the quoted cost is for delivered Equipment, Products, and Services that are operational for their intended purpose, and includes all costs to the Participating Entity’s requested delivery location.

Regardless of the payment method chosen by the Participating Entity, the total cost associated with any purchase option of the Equipment, Products, or Services must always be disclosed in the pricing quote to the applicable Participating Entity at the time of purchase.

A. SHIPPING AND SHIPPING COSTS. All delivered Equipment and Products must be properly packaged. Damaged Equipment and Products may be rejected. If the damage is not readily apparent at the time of delivery, Vendor must permit the Equipment and Products to be returned within a reasonable time at no cost to Sourcewell or its Participating Entities.

Participating Entities reserve the right to inspect the Equipment and Products at a reasonable time after delivery where circumstances or conditions prevent effective inspection of the Equipment and Products at the time of delivery.

Vendor must arrange for and pay for the return shipment on Equipment and Products that arrive in a defective or inoperable condition.

Sourcewell may declare the Vendor in breach of this Contract if the Vendor intentionally delivers substandard or inferior Equipment or Products. In the event of the delivery of nonconforming Equipment and Products, the Participating Entity will notify the Vendor as soon as possible and the Vendor will replace nonconforming Equipment and Products with conforming Equipment and Products that are acceptable to the Participating Entity.

B. SALES TAX. Each Participating Entity is responsible for supplying the Vendor with valid tax- exemption certification(s). When ordering, a Participating Entity must indicate if it is a tax- exempt entity.

C. HOT LIST PRICING. At any time during this Contract, Vendor may offer a specific selection of Equipment, Products, or Services at discounts greater than those listed in the Contract.

When Vendor determines it will offer Hot List Pricing, it must be submitted electronically to Sourcewell in a line-item format. Equipment, Products, or Services may be added or removed from the Hot List at any time through a Sourcewell Price and Product Change Form as defined in Article 4 below.

Hot List program and pricing may also be used to discount and liquidate close -out and DocuSign Envelope ID: 5EC59E84-7998-407A-9E76-83EB8A0744E3 Item 1I - Page 12

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discontinued Equipment and Products as long as those close-out and discontinued items are clearly identified as such. Current ordering process and administrative fees apply. Hot List Pricing must be published and made available to all Participating Entities.

4. PRODUCT AND PRICING CHANGE REQUESTS

Vendor may request Equipment, Product, or Service changes, additions, or dele tions at any time. All requests must be made in writing by submitting a signed Sourcewell Price and Product Change Request Form to the assigned Sourcewell Contract Administrator. This form is available from the assigned Sourcewell Contract Administrator. At a minimum, the request must:

 Identify the applicable Sourcewell contract number;
 Clearly specify the requested change;
 Provide sufficient detail to justify the requested change;  Individually list all Equipment, Products, or Services affected by the requested change, along with the requested change (e.g., addition, deletion, price change); and  Include a complete restatement of pricing documentation in Microsoft Excel with the effective date of the modified pricing, or product addition or deletion. The new pricing restatement must include all Equipment, Products, and Services offered, even for those items where pricing remains unchanged.

A fully executed Sourcewell Price and Product Request Form will be become an amendment to this Contract and be incorporated by reference.

5. PARTICIPATION, CONTRACT ACCESS, AND PARTICIPATING ENTITY REQUIREMENTS

A. PARTICIPATION. Sourcewell’s cooperative contracts are available and open to public and nonprofit entities across the United States and Canada; such as federal, state/province, municipal, K-12 and higher education, tribal government, and other public entities.

The benefits of this Contract should be available to all Participating Entities that can legally access the Equipment, Products, or Services under this Contract. A Participating Entity’s authority to access this Contract is determined through its cooperative purchasing, interlocal, or joint powers laws. Any entity accessing benefits of this Contract will be considered a Service Member of Sourcewell during such time of access. Vendor understands that a Participating Entity’s use of this Contract is at the Participating Entity’s sole convenience and Participating Entities reserve the right to obtain like Equipment, Products, or Services from any other source.

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Vendor is responsible for familiarizing its sales and service forces with Sourcewell contract use eligibility requirements and documentation and will encourage potential members to join Sourcewell. Sourcewell reserves the right to add and remove Participating Entities to its roster during the term of this Contract.

B. PUBLIC FACILITIES. Vendor’s employees may be required to perform work at government- owned facilities, including schools. Vendor’s employees and agents must conduct themselves in a professional manner while on the premises, and in accordance with Participating Entity policies and procedures, and all applicable laws.

6. PARTICIPATING ENTITY USE AND PURCHASING

A. ORDERS AND PAYMENT. To access the contracted Equipment, Products, or Services under this Contract, a Participating Entity must clearly indicate to Vendor that it intends to access this Contract; however, order flow and procedure will be developed jointly between Sourcewell and Vendor. Typically, a Participating Entity will issue an order directly to Vendor. If a Participating Entity issues a purchase order, it may use its own forms, but the purchase order should clearly note the applicable Sourcewell contract number. All Participating Entity orders under this Contract must be issued prior to expiration of this Contract; however, Vendor performance, Participating Entity payment, and any applicable warranty periods or other Vendor or Participating Entity obligations may extend beyond the term of this Contract.

Vendor’s acc eptable forms of payment are included in Attachment A. Participating Entities will be solely responsible for payment and Sourcewell will have no liability for any unpaid invoice of any Participating Entity.

B. ADDITIONAL TERMS AND CONDITIONS/PARTICIPATING ADDENDUM. Additional terms and conditions to a purchase order may be negotiated between a Participating Entity and Vendor, such as job or industry-specific requirements, legal requirements (e.g., affirmative action or immigration status requirements), or specific local policy requirements. Some Participating Entitles may require the use of a Participating Addendum; the terms of which will be worked out directly between the Participating Entity and the Vendor. Any negotiated additional terms and conditions must never be less favorable to the Participating Entity than what is contained in this Contract.

C. PERFORMANCE BOND. If requested by a Participating Entity, Vendor will provide a performance bond that meets the requirements set forth in the Participating Entity’s order.

D. SPECIALIZED SERVICE REQUIREMENTS. In the event that the Participating Entity requires DocuSign Envelope ID: 5EC59E84-7998-407A-9E76-83EB8A0744E3 Item 1I - Page 14

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service or specialized performance requirements (such as e-commerce specifications, specialized delivery requirements, or other specifications and requirements) not addressed in this Contract, the Participating Entity and the Vendor may enter into a separate, standalone agreement, apart from this Contract. Sourcewell, including its agents and employees, will not be made a party to a claim for breach of such agreement.

E. TERMINATION OF ORDERS. Participating Entities may terminate an order, in whole or in part, immediately upon notice to Vendor in the event of any of the following events:

1. The Participating Entity fails to receive funding or appropriation from its governing body at levels sufficient to pay for the goods to be purchased;

2. Federal, state, or provincial laws or regulations prohibit the purchase or change the Participating Entity’s requirements; or

3. Vendor commits any material breach of this Contract or the additional terms agreed to between the Vendor and a Participating Entity.

F. GOVERNING LAW AND VENUE. The governing law and venue for any action related to a Participating Entity’s order will be determined by the Participating Entity making the purchase.

7. CUSTOMER SERVICE

A. PRIMARY ACCOUNT REPRESENTATIVE. Vendor will assign an Account Representative to Sourcewell for this Contract and must provide prompt notice to Sourcewell if that person is changed. The Account Representative will be responsible for:

 Maintenance and management of this Contract;
 Timely response to all Sourcewell and Participating Entity inquiries; and  Business reviews to Sourcewell and Participating Entities, if applicable.

B. BUSINESS REVIEWS. Vendor must perform a minimum of one business review with Sourcewell per contract year. The business review will cover sales to Participating Entities, pricing and contract terms, administrative fees, supply issues, customer issues, and any other necessary information.

8. REPORT ON CONTRACT SALES ACTIVITY AND ADMINISTRATIVE FEE PAYMENT

A. CONTRACT SALES ACTIVITY REPORT. Each calendar quarter, Vendor must provide a contract sales activity report (Report) to the Sourcewell Contract Administrator assigned to this Contract. A Report must be provided regardless of the number or amount of sales during that DocuSign Envelope ID: 5EC59E84-7998-407A-9E76-83EB8A0744E3 Item 1I - Page 15

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quarter (i.e., if there are no sales, Vendor must submit a report indicating no sales were made).

The Report must contain the following fields:

 Customer Name (e.g., City of Staples Highway Department);  Customer Physical Street Address;
 Customer City;
 Customer State/Province;
 Customer Zip Code;
 Customer Contact Name;
 Customer Contact Email Address;
 Customer Contact Telephone Number;
 Sourcewell Assigned Entity/Participating Entity Number;  Item Purchased Description;
 Item Purchased Price;
 Sourcewell Administrative Fee Applied; and
 Date Purchase was invoiced/sale was recognized as revenue by Vendor.

B. ADMINISTRATIVE FEE. In consideration for the support and services provided by Sourcewell, the Vendor will pay an administrative fee to Sourcewell on all Equipment, Products, and Services provided to Participating Entities. The Administrative Fee must be included in, and not added to, the pricing. Vendor may not charge Participating Entities more than the contracted price to offset the Administrative Fee.

The Vendor will submit a check payable to Sourcewell for the percentage of administrative fee stated in the Proposal multiplied by the total sales of all Equipment, Products, and Services purchased by Participating Entities under this Contract during each calendar quarter. Payments should note the Sourcewel l-assigned contract number in the memo and must be mailed to the address above “Attn: Accounts Receivable.” Payments must be received no later than 45 calendar days after the end of each calendar quarter.

Vendor agrees to cooperate with Sourcewell in auditing transactions under this Contract to ensure that the administrative fee is paid on all items purchased under this Contract.

In the event the Vendor is delinquent in any undisputed administrative fees, Sourcewell reserves the right to cancel this Contract and reject any proposal submitted by the Vendor in any subsequent solicitation. In the event this Contract is cancelled by either party prior to the Contract’s expiration date, the administrative fee payment will be due no more than 30 days from the cancellation date.

9. AUTHORIZED REPRESENTATIVE
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Sourcewell's Authorized Representative is its Chief Procurement Officer.

Vendor’s Authorized Representative is the person named in the Vendor’s Proposal. If Vendor’s Authorized Representative changes at any time during this Contract, Vendor must promptly notify Sourcewell in writing.

10. ASSIGNMENT, AMENDMENTS, WAIVER, AND CONTRACT COMPLETE

A. ASSIGNMENT. Neither the Vendor nor Sourcewell may assign or transfer any rights or obligations under this Contract without the prior consent of the parties and a fully executed assignment agreement. Such consent will not be unreasonably withheld.

B. AMENDMENTS. Any amendment to this Contract must be in writing and will not be effective until it has been fully executed by the parties.

C. WAIVER. If either party fails to enforce any provision of this Contract, that failure does not waive the provision or the right to enforce it.

D. CONTRACT COMPLETE. This Contract contains all negotiations and agreements between Sourcewell and Vendor. No other understanding regarding this Contract, whether written or oral, may be used to bind either party.

E. RELATIONSHIP OF THE PARTIES. The relationship of the parties is one of independent contractors, each free to exercise judgment and discretion with regard to the conduct of their respective businesses. This Contract does not create a partnership, joint venture, or any other relationship such as master-servant, or principal-agent.

11. LIABILITY

Vendor must indemnify, save, and hold Sourcewell and its Participating Entities, including their agents and employees, harmless from any claims or causes of action, including attorneys’ fees, arising out of the performance of this Contract by the Vendor or its agents or employees; this indemnification includes injury or death to person(s) or property alleged to have been caused DocuSign Envelope ID: 5EC59E84-7998-407A-9E76-83EB8A0744E3 Item 1I - Page 17

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by some defect in the Equipment, Products, or Services under this Contract to the extent the Equipment, Product, or Service has been used according to its specifications.

12. AUDITS

Sourcewell reserves the right to review the books, records, documents, and accounting procedures and practices of the Vendor relevant to this Contract for a minimum of 6 years from the end of this Contract. This clause extends to Participating Entities as it relates to business conducted by that Participating Entity under this Contract.

13. GOVERNMENT DATA PRACTICES

Vendor and Sourcewell must comply with the Minnesota Government Data Practices Act, Minnesota Statutes Chapter 13, as it applies to all data provided by or provided to Sourcewell under this Contract and as it applies to all data created, collected, received, stored, used, maintained, or disseminated by the Vendor under this Contract.

If the Vendor receives a request to release the data referred to in this article, the Vendor must immediately notify Sourcewell and Sourcewell will assist with how the Vendor should respond to the request.

14. INDEMNIFICATION

As applicable, Vendor agrees to indemnify and hold harmless Sourcewell and its Participating Entities against any and all suits, claims, judgments, and costs instituted or recovered against Sourcewell or Participating Entities by any person on account of the use of any Equipment or Products by Sourcewell or its Participating Entities supplied by Vendor in violation of applicable patent or copyright laws.

15. INTELLECTUAL PROPERTY, PUBLICITY, MARKETING, AND ENDORSEMENT

A. INTELLECTUAL PROPERTY

1. Grant of License. During the term of this Contract:

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a. Sourcewell grants to Vendor a royalty-free, worldwide, non-exclusive right and license to use theTrademark(s) provided to Vendor by Sourcewell in advertising and promotional materials for the purpose of marketing Sourcewell’s relationship with Vendor.
b. Vendor grants to Sourcewell a royalty-free, worldwide, non-exclusive right and license to use Vendor’s Trademarks in advertising and promotional materials for the purpose of marketing Vendor’s relationship with Sourcewell.

2. Limited Right of Sublicense. The right and license granted herein includes a limited right of each party to grant sublicenses to its and their respective distributors, marketing representatives, and agents (collectively “Permitted Sublicensees”) in advertising and

promotional materials for the purpose of marketing the Parties’ relationship to Participating Entities. Any sublicen se granted will be subject to the terms and conditions of this Article.

Each party will be responsible for any breach of this Article by any of their respective sublicensees.

3. Use; Quality Control.
a. Sourcewell must not alter Vendor’s Trademarks from the form provided by Vendor and must comply with Vendor’s removal requests as to specific uses of its trademarks or logos.
b. Vendor must not alter Sourcewell’s Trademarks from the form provided by Sourcewell and must comply with Sourcewell’s removal requests as to specific uses of its trademarks or logos.
c. Each party agrees to use, and to cause its Permitted Sublicensees to use, the other party’s Trademarks only in good faith and in a dignified manner consistent with such party’s use of the Trademarks. Upon written notice to the breaching party, the breaching party has 30 days of the date of the written notice to cure the breach or the license will be terminated.

4. Termination. Upon the termination of this Contract for any reason, each party, including Permitted Sublicensees, will have 30 days to remove all Trademarks from signage, websites, and the like bearing the other party’s name or logo (excepting Sourcewell’s pre-printed catalog of vendors which may be used until the next printing). Vendor must return all marketing and promotional materials, including signage, provided by Sourcewell, or dispose of it according to Sourcewell’s written directions.

B. PUBLICITY. Any publicity regarding the subject matter of this Contract must not be released without prior written approval from the Authorized Representatives. Publicity includes notices, informational pamphlets, press releases, research, reports, signs, and similar public notices prepared by or for the Vendor individually or jointly with others, or any subcontractors, with respect to the program, publications, or services provided resulting from this Contract.

C. MARKETING. Any direct advertising, marketing, or offers with Participating Entities must be DocuSign Envelope ID: 5EC59E84-7998-407A-9E76-83EB8A0744E3 Item 1I - Page 19

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approved by Sourcewell. Materials should be sent to the Sourcewell Contract Administrator assigned to this Contract.

D. ENDORSEMENT. The Vendor must not claim that Sourcewell endorses its Equipment, Products, or Services.

16. GOVERNING LAW, JURISDICTION, AND VENUE

Minnesota law governs this Contract. Venue for all legal proceedings out of this Contract, or its breach, must be in the appropriate state court in Todd County or federal court in Fergus Falls, Minnesota.

17. FORCE MAJEURE

Neither party to this Contract will be held responsible for delay or default caused by acts of God or other conditions that are beyond that party’s reasonable control. A party defaulting under this provision must provide the other party prompt written notice of the default.

18. SEVERABILITY

If any pro vision of this Contract is found to be illegal, unenforceable, or void then both Sourcewell and Vendor will be relieved of all obligations arising under such provisions. If the remainder of this Contract is capable of performance, it will not be affected by such declaration or finding and must be fully performed.

19. PERFORMANCE, DEFAULT, AND REMEDIES

A. PERFORMANCE. During the term of this Contract, the parties will monitor performance and address unresolved contract issues as follows:

1. Notification. The parties must promptly notify each other of any known dispute and work in good faith to resolve such dispute within a reasonable period of time. If necessary, Sourcewell and the Vendor will jointly develop a short briefing document that describes the issue(s), relevant impact, and positions of both parties.

2. Escalation. If parties are unable to resolve the issue in a timely manner, as specified above, either Sourcewell or Vendor may escalate the resolution of the issue to a higher level of management. The Vendor will have 30 calendar days to cure an outstanding issue.

3. Performance while Dispute is Pending. Notwithstanding the existence of a dispute, the DocuSign Envelope ID: 5EC59E84-7998-407A-9E76-83EB8A0744E3 Item 1I - Page 20

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Vendor must continue without delay to carry out all of its responsibilities under the Contract that are not affected by the dispute. If the Vendor fails to continue without delay to perform its responsibilities under the Contract, in the accomplishment of all undisputed work, any additional costs incurred by Sourcewell and/or its Participating Entities as a result of such failure to proceed will be borne by the Vendor.

B. DEFAULT AND REMEDIES. Either of the following constitutes cause to declare this Contract, or any Participating Entity order under this Contract, in default:

1. Nonperformance of contractual requirements, or

2. A material breach of any term or condition of this Contract.

Written notice of default and a reasonable opportunity to cure must be issued by the party claiming default. Time allowed for cure will not diminish or eliminate any liability for liquidated or other damages. If the default remains after the opportunity for cure, the non -defaulting party may:

 Exercise any remedy provided by law or equity, or
 Terminate the Contract or any portion thereof, including any orders issued against the Contract.

20. INSURANCE

A. REQUIREMENTS. At its own expense, Vendor must maintain insurance policy(ies) in effect at all times during the performance of this Contract with insurance company(ies) licensed or authorized to do business in the State of Minnesota having an “AM BEST” rating of A- or better, with coverage and limits of insurance not less than the following:

1. Workers’ Compensation and Employer’s Liability.

Workers’ Compensation: As required by any applicable law or regulation.

Employer's Liability Insurance: must be provided in amounts not less than listed below:

Minimum limits:
$500,000 each accident for bodily injury by accident
$500,000 policy limit for bodily injury by disease
$500,000 each employee for bodily injury by disease

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2. Commercial General Liability Insurance. Vendor will maintain insurance covering its operations, with coverage on an occurrence basis, and must be subject to terms no less broad than the Insurance Services Office (“ISO”) Commercial General Liability Form CG0001 (2001 or newer edition), or equivalent. At a minimum, coverage must include liability arising from premises, operations, bodily injury and property damage, independent contractors, products-completed operations including construction defect, contractual liability, blanket contractual liability, and personal injury and advertising injury. All required limits, terms and conditions of coverage must be maintained during the term of this Contract.

Minimum Limits:
$1,000,000 each occurrence Bodily Injury and Property Damage $1,000,000 Personal and Advertising Injury
$2,000,000 aggregate for Products-Completed operations
$2,000,000 general aggregate

3. Commercial Automobile Liability Insurance. During the term of this Contract, Vendor will maintain insurance covering all owned, hired, and non-owned automobiles in limits of liability not less than indicated below. The coverage must be subject to terms no less broad than ISO Business Auto Coverage Form CA 0001 (2010 edition or newer), or equivalent.

Minimum Limits:
$1,000,000 each accident, combined single limit

4. Umbrella Insurance. During the term of this Contract, Vendor will maintain umbrella coverage over Workers’ Compensation, Commercial General Liability, and Commercial Automobile.

Minimum Limits:
$2,000,000

5. Professional/Technical, Errors and Omissions, and/or Miscellaneous Professional Liability. During the term of this Contract, Vendor will maintain coverage for all claims the Vendor may become legally obligated to pay resulting from any actual or alleged negligent act, error, or omission related to Vendor’s professional services required under this Contract.

Minimum Limits:
$2,000,000 per claim or event
$2,000,000 – annual aggregate

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6. Network Security and Privacy Liability Insurance. During the term of this Contract, Vendor will maintain coverage for network security and privacy liability. The coverage may be endorsed on another form of liability coverage or written on a standalone policy. The insurance must cover claims which may arise from failure of Vendor’s security resulting in, but not limited to, computer attacks, unauthorized access, disclosure of not public data – including but not limited to, confidential or private information, transmission of a computer virus, or denial of service.

Minimum limits:
$2,000,000 per occurrence
$2,000,000 annual aggregate

Failure of Vendor to maintain the required insurance will constitute a material breach entitling Sourcewell to immediately terminate this Contract for default.

B. CERTIFICATES OF INSURANCE. Prior to commencing under this Contract, Vendor must furnish to Sourcewell a certificate of insurance, as evidence of the insurance required under this Contract. Prior to expiration of the policy(ies), renewal certificates must be mailed to Sourcewell, 202 12th Street Northeast, P.O. Box 219, Staples, MN 56479 or sent to the Sourcewell Contract Administrator assigned to this Contract. The certificates must be signed by a person authorized by the insurer(s) to bind coverage on their behalf. All policies must include there will be no cancellation, suspension, non-renewal, or reduction of coverage without 30 days’ prior written notice to the Vendor.

Upon request, Vendor must provide to Sourcewell copies of applicable policies and endorsements, within 10 d ays of a request. Failure to request certificates of insurance by Sourcewell, or failure of Vendor to provide certificates of insurance, in no way limits or relieves Vendor of its duties and responsibilities in this Contract.

C. ADDITIONAL INSURED ENDORSEMENT AND PRIMARY AND NON-CONTRIBUTORY INSURANCE CLAUSE. Vendor agrees to list Sourcewell and its Participating Entities, including their officers, agents, and employees, as an additional insured under the Vendor’s commercial general liability insurance policy with respect to liability arising out of activities, “operations,” or “work” performed by or on behalf of Vendor, and products and completed operations of Vendor. The policy provision(s) or endorsement(s) must further provide that coverage is pr imary and not excess over or contributory with any other valid, applicable, and collectible insurance or self-insurance in force for the additional insureds.

D. WAIVER OF SUBROGATION. Vendor waives and must require (by endorsement or DocuSign Envelope ID: 5EC59E84-7998-407A-9E76-83EB8A0744E3 Item 1I - Page 23

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otherwise) all its insurers to waive subrogation rights against Sourcewell and other additional insureds for losses paid under the insurance policies required by this Contract or other insurance applicable to the Vendor or its subcontractors. The waiver must apply to all deductibles and/or self-insured retentions applicable to the required or any other insurance maintained by the Vendor or its subcontractors. Where permitted by law, Vendor must require similar written express waivers of subrogation and insurance clauses from each of its subcontractors.

E. UMBRELLA/EXCESS LIABILITY. The limits required by this Contract can be met by either providing a primary policy or in combination with umbrella/excess liability policy(ies).

F. SELF-INSURED RETENTIONS. Any self-insured retention in excess of $10,000 is subject to Sourcewell’s approval.

21. COMPLIANCE

A. LAWS AND REGULATIONS. All Equipment, Products, or Services provided under this Contract must comply fully with applicable federal laws and regulations, and with the laws in the states and provinces in which the Equipment, Products, or Services are sold.

B. LICENSES. Vendor must maintain a valid and current status on all required federal, state/provincial, and local licenses, bonds, and permits required for the operation of the business that the Vendor conducts with Sourcewell and Participating Entities.

22. BANKRUPTCY, DEBARMENT, OR SUSPENSION CERTIFICATION

Vendor certifies and warrants that it is not in bankruptcy or that it has previously disclosed in writing certain information to Sourcewell related to bankruptcy actions. If at any time during this Contract Vendor declares bankruptcy, Vendor must immediately notify Sourcewell in writing.

Vendor certifies and warrants that neither it nor its principals are presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from programs operated by the State of Minnesota; the United States federal government or the Canadian government, as applicable; or any Participating Entity. Vendor certifies and warrants that neither it nor its principals have been convicted of a criminal offense related to the subject matter of this Contract. Vendor further warrants that it will provide immediate written notice to Sourcewell if this certification changes at any time.

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23. PROVISIONS FOR NON-UNITED STATES FEDERAL ENTITY PROCUREMENTS UNDER

UNITED STATES FEDERAL AWARDS OR OTHER AWARDS

Participating Entities that use United States federal grant or FEMA funds to purchase goods or services from this Contract may be subject to additional requirements including the procurement standards of the Uniform Administrative Requirements, Cost Principles and Audit Requirements for Federal Awards, 2 C.F.R. § 200. Participating Entities may also require additional requirements based on specific funding specifications. Within this Article, all references to “federal” should be interpreted to mean the United States federal government. The following list only applies when a Participating Entity accesses Vendor’s Equipment, Products, or Services with United States federal funds.

A. EQUAL EMPLOYMENT OPPORTUNITY. Except as otherwise provided under 41 C.F.R. § 60, all contracts that meet the definition of “federally assisted construction contract” in 41 C.F.R. § 60-

1.3 must include the equal opportunity clause provided under 41 C.F.R. §60 -1.4(b), in accordance with Executive Order 11246, “Equal Employment Opportunity” (30 FR 12319, 12935, 3 C.F.R. §, 1964-1965 Comp., p. 339), as amended by Executive Order 11375, “Amending Executive Order 11246 Relating to Equal Employment Opportunity,” and implementing regulations at 41 C.F.R. § 60, “Office of Federal Contract Compliance Programs, Equal Employment Opportunity, D epartment of Labor.” The equal opportunity clause is incorporated herein by reference.

B. DAVIS-BACON ACT, AS AMENDED (40 U.S.C. § 3141-3148). When required by federal program legislation, all prime construction contracts in excess of $2,000 awarded by non- federal entities must include a provision for compliance with the Davis-Bacon Act (40 U.S.C. § 3141-3144, and 3146-3148) as supplemented by Department of Labor regulations (29 C.F.R. § 5, “Labor Standards Provisions Applicable to Contracts Covering Federally Financed and Assisted Construction”). In accordance with the statute, contractors must be required to pay wages to laborers and mechanics at a rate not less than the prevailing wages specified in a wage determination made by the Secretary of Labor. In addition, contractors must be required to pay wages not less than once a week. The non-federal entity must place a copy of the current prevailing wage determination issued by the Department of Labor in each solicitation. The decision to award a contract or subcontract must be conditioned upon the acceptance of the wage determination. The non-federal entity must report all suspected or reported violations to the federal awarding agency. The contracts must also include a provision for compliance with the Copeland “Anti-Kickback” Act (40 U.S.C. § 3145), as supplemented by Department of Labor regulations (29 C.F.R. § 3, “Contractors and Subcontractors on Public Building or Public Work Financed in Whole or in Part by Loans or Grants from the United States”). The Act provides that each contractor or subrecipient must be prohibited from inducing, by any means, any person employed in the construction, completion, or repair of public work, to give up any part of the compensation to which he or she is otherwise entitled. The non-federal entity must report all suspected or reported violations to the federal awarding agency. Vendor must be in DocuSign Envelope ID: 5EC59E84-7998-407A-9E76-83EB8A0744E3 Item 1I - Page 25

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compliance with all applicable Davis-Bacon Act provisions.

C. CONTRACT WORK HOURS AND SAFETY STANDARDS ACT (40 U.S.C. § 3701-3708). Where applicable, all contracts awarded by the non-federal entity in excess of $100,000 that involve the employment of mechanics or laborers must include a provision for compliance with 40 U.S.C. §§ 3702 and 3704, as supplemented by Department of Labor regulations (29 C.F.R. § 5). Under 40 U.S.C. § 3702 of the Act, each contractor must be required to compute the wages of every mechanic and laborer on the basis of a standard work week of 40 hours. Work in excess of the standard work week is permissible provided that the worker is compensated at a rate of not less than one and a half times the basic rate of pay for all hours worked in excess of 40 hours in the work week. The requirements of 40 U.S.C. § 3704 are applicable to construction work and provide that no laborer or mechanic must be required to work in surroundings or under working conditions which are unsanitary, hazardous or dangerous. These requirements do not apply to the purchases of supplies or materials or articles ordinarily available on the open market, or contracts for transportation or transmission of intelligence. This provision is hereby incorporated by reference into this Contract. Vendor certifies that during the term of an award for all contracts by Sourcewell resulting from this procurement process, Vendor must comply with applicable requirements as referenced above.

D. RIGHTS TO INVENTIONS MADE UNDER A CONTRACT OR AGREEMENT. If the federal award meets the definition of “funding agreement” under 37 C.F.R. § 401.2(a) and the recipient or subrecipient wishes to enter into a contract with a small business firm or nonprofit organization regarding the substitution of parties, assignment or performance of experimental, developm ental, or research work under that “funding agreement,” the recipient or subrecipient must comply with the requirements of 37 C.F.R. § 401, “Rights to Inventions Made by Nonprofit Organizations and Small Business Firms Under Government Grants, Contracts and Cooperative Agreements,” and any implementing regulations issued by the awarding agency. Vendor certifies that during the term of an award for all contracts by Sourcewell resulting from this procurement process, Vendor must comply with applicable requirements as referenced above.

E. CLEAN AIR ACT (42 U.S.C. § 7401-7671Q.) AND THE FEDERAL WATER POLLUTION CONTROL ACT (33 U.S.C. § 1251-1387). Contracts and subgrants of amounts in excess of $150,000 require the non -federal award to agree to comply with all applicable standards, orders or regulations issued pursuant to the Clean Air Act (42 U.S.C. § 7401- 7671q) and the Federal Water Pollution Control Act as amended (33 U. S.C. § 1251 - 1387). Violations must be reported to the Federal awarding agency and the Regional Office of the Environmental Protection Agency (EPA).

Vendor certifies that during the term of this Contract will comply with applicable requirements as referenced above.

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F. DEBARMENT AND SUSPENSION (EXECUTIVE ORDERS 12549 AND 12689). A contract award (see 2 C.F.R. § 180.220) must not be made to parties listed on the government wide exclusions in the System for Award Management (SAM), in accordance with the OMB guidelines at 2 C.F.R.
§180 that implement Executive Orders 12549 (3 C.F.R. § 1986 Comp., p. 189) and 12689 (3 C.F.R. § 1989 Comp., p. 235), “Debarment and Suspension.” SAM Exclusions contains the names of parties debarred, suspended, or otherwise excluded by agencies, as well as parties declared ineligible under statutory or regulatory authority other than Executive Order 12549.

Vendor certifies that neither it nor its principals are presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from participation by any federal department or agency.

G. BYRD ANTI-LOBBYING AMENDMENT, AS AMENDED (31 U.S.C. § 1352). Vendors must file any required certifications. Vendors must not have used federal appropriated funds to pay any person or organization for influencing or attempting to influence an officer or employee of any agency, a member of Congress, officer or employee of Congress, or an employee of a member of Congress in connection with obtaining any federal contract, grant, or any other award covered by 31 U.S.C. § 1352. Vendors must disclose any lobbying with non-federal funds that takes place in connection with obtaining any federal award. Such disclosures are forwarded from tier to tier up to the non-federal award. Vendors must file all certifications and disclosures required by, and otherwise comply with, the Byrd Anti-Lobbying Amendment (31 U.S.C. § 1352).

H. RECORD RETENTION REQUIREMENTS. To the extent applicable, Vendor must comply with the record retention requirements detailed in 2 C.F.R. § 200.333. The Vendor further certifies that it will retain all records as required by 2 C.F.R. § 200.333 for a period of 3 years after grantees or subgrantees submit final expenditure reports or quarterly or annual financial reports, as applicable, and all other pending matters are closed.

I. ENERGY POLICY AND CONSERVATION ACT COMPLIANCE. To the extent applicable, Vendor must comply with the mandatory standards and policies relating to energy efficiency which are contained in the state energy conservation plan issued in compliance with the Energy Policy and Conservation Act.

J. BUY AMERICAN PROVISIONS COMPLIANCE. To the extent applicable, Vendor must comply with all applicable provisions of the Buy American Act. Purchases made in accordance with the Buy American Act must follow the applicable procurement rules calling for free and open competition.

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______________ _________________

K. ACCESS TO RECORDS (2 C.F.R. § 200.336). Vendor agrees that duly authorized representatives of a federal agency must have access to any books, documents, papers and records of Vendor that are directly pertinent to Vendor’s discharge of its obligations under this Contract for the purpose of making audits, examinations, excerpts, and transcriptions. The right also includes timely and reasonable access to Vendor’s personnel for the purpose of interview and discussion relating to such documents.

L. PROCUREMENT OF RECOVERED MATERIALS (2 C.F.R. § 200.322). A non-federal entity that is a state agency or agency of a political subdivision of a state and its contractors must comply with Section 6002 of the Solid Waste Disposal Act, as amended by the Resource Conservation and Recovery Act. The requirements of Section 6002 include procuring only items designated in guidelines of the Environmental Protection Agency (EPA) at 40 C.F.R. § 247 that contain the highest percentage of recovered materials practicable, consistent with maintaining a satisfactory level of competition, where the purchase price of the item exceeds $10,000 or the value of the quantity acquired during the preceding fiscal year exceeded $10,000; procuring solid waste management services in a manner that maximizes energy and resource recovery; and establishing an affirmative procurement program for procurement of recovered materials identified in the EPA guidelines.

24. CANCELLATION

Sourcewell or Vendor may cancel this Contract at any time, with or without cause, upon 60 days’ written notice to the other party. However, Sourcewell may cancel this Contract immediately upon discovery of a material defect in any certification made in Vendor’s Proposal.

Cancellation of this Contract does not relieve either party of financial, product, or service obligations incurred or accrued prior to cancellation.

Sourcewell Dude Solutions, Inc.

By: _ By: _
Jeremy Schwartz Brian Benfer
Title: Director of
Operations &
Procurement/CPO
Title: SVP of Sales
Date: 10/27/2020 I 11:52 AM CDT

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D
ate:
11/6/2020 I 10:31 AM CST

Approved:

By:

Chad Coauette
Title: Executive Director/CEO

Date: 11/6/2020 I 10:35 AM CST

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DocuSign Envelope ID: BCFFE7AF-D637-4B95-90EE-B5816EB44BCD Bid Number: RFP 090320 Vendor Name: Dude Solutions

RFP 090320 - Public Sector and Education Administration Software Solutions with Related Services

Vendor Details

Company Name: Dude Solutions
Does your company conduct
business under any other name? If
yes, please state:

Address:

North Carolina

11000 Regency Pkwy
#110
Cary, NC 27518
Contact: Melissa Buchanan
Email: [email protected]
Phone: 877-655-3833
HST#: 56-2174429

Submission Details

Created On: Tuesday July 21, 2020 08:36:17
Submitted On: Thursday September 03, 2020 10:10:22
Submitted By: Kathryn Bennett
Email: [email protected]
Transaction #: 8a7239b5-02fa-4203-b5f1-1fc39aafc238
Submitter's IP Address: 73.153.115.208

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DocuSign Envelope ID: BCFFE7AF-D637-4B95-90EE-B5816EB44BCD Bid Number: RFP 090320 Vendor Name: Dude Solutions

Specifications

Table 1: Proposer Identity & Authorized Representatives

General Instructions (applies to all Tables) Sourcewell prefers a brief but thorough response to each question. Please do not merely attach additional documents to your response without also providing a substantive response. Do not leave answers blank; mark "NA" if the question does not apply to you (preferably with an explanation).

Line
Item Question Response *
1 Proposer Legal Name (and
applicable d/b/a, if any):

Dude Solutions, Inc. *
2 Proposer Address: 11000 Regency Pkwy #110
Cary, NC 27518 *
3 Proposer website address: https://www.dudesolutions.com/ * 4 Proposer's Authorized
Representative (name, title,
address, email address & phone)
(The representative must have
authority to sign the "Proposer's
Assurance of Compliance" on
behalf of the Proposer and, in the
event of award, will be expected
to execute the resulting contract):

Brian Benfer, SVP of Sales
11000 Regency Pkwy #110
Cary, NC 27518
(877) 655-3833
[email protected]

*
5 Proposer's primary contact for this
proposal (name, title, address,
email address & phone):

Brian Benfer, SVP of Sales
11000 Regency Pkwy #110
Cary, NC 27518
(877) 655-3833
[email protected]

*
6 Proposer's other contacts for this
proposal, if any (name, title,
address, email address & phone):

Kelly Caputo, General Counsel
11000 Regency Pkwy #110
Cary, NC 27518
(919) 459-3163
[email protected]

Table 2: Company Information and Financial Strength

Line
Item Question Response *
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DocuSign Envelope ID: BCFFE7AF-D637-4B95-90EE-B5816EB44BCD Bid Number: RFP 090320 Vendor Name: Dude Solutions

7 Provide a brief history of your company,
including your company's core values,
business philosophy, and industry longevity
related to the requested equipment, products
or services.

Dude Solutions is a leading software-as-a-service (SaaS) provider of operations management solutions to education, government, healthcare, senior living, manufacturing and membership-based organizations. For nearly two decades, Dude Solutions has inspired clients to create better work and better lives. We combine innovative, user-friendly technology with the world's smartest operations engine, empowering operations leaders to transform the most important places in our lives.

Today, more than 12,000 organizations use our award-winning software to manage maintenance, assets, energy, safety, IT, events and more.

Company Facts

Company Name: Dude Solutions, Inc. (DSI)
Date Established: 1999
Markets Served: Clubs & Associations, Education, Government, Healthcare, Manufacturing
Office Locations: Headquarters located at 11000 Regency Parkway, Ste 110, Cary, NC 27518
Phone number: 1-877-655-DUDE (3833)
Employees: As of May 2020, we have 520+ employees
Former Names: SchoolDude/FacilityDude
State of Incorporation: Delaware

*
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DocuSign Envelope ID: BCFFE7AF-D637-4B95-90EE-B5816EB44BCD Bid Number: RFP 090320 Vendor Name: Dude Solutions

8 What are your company's expectations in the
event of an award?
Dude Solutions intends to continue to closely support participating entities that are already using our products. Our Legendary Support Team and robust customer service organization will provide Sourcewell's participating entities with the product information and new services they need to keep their operations optimized.

Similarly, our sales team is dedicated to expanding our roster of participating entities, offering exceptional value to Sourcewell's subscribers.

*
9 Demonstrate your financial strength and
stability with meaningful data. This could
include such items as financial statements,
SEC filings, credit and bond ratings, letters
of credit, and detailed reference letters.

Upload supporting documents (as applicable)
in the document upload section of your
response.

Please refer to the attached financial disclosure form in the bid attachments section.

*
10 What is your US market share for the
solutions that you are proposing?
In 2019, Dude Solutions surpassed $100 million in annual revenue.

Dude Solutions' more than 12,000 clients and more than 800,000 active users span Federal, DoD, State agencies, local government organizations, and commercial entities.

*
11 What is your Canadian market share for the
solutions that you are proposing?
Dude Solutions currently supports more than 550 clients across education, manufacturing, government and healthcare industries throughout Canada. * 12 Has your business ever petitioned for
bankruptcy protection? If so, explain in detail.

No. *
13 How is your organization best described: is it
a manufacturer, a distributor/dealer/reseller, or
a service provider? Answer whichever
question (either a) or b) just below) best
applies to your organization.
a) If your company is best described as a
distributor/dealer/reseller (or similar entity),
provide your written authorization to act as a
distributor/dealer/reseller for the manufacturer
of the products proposed in this RFP. If
applicable, is your dealer network
independent or company owned?
b) If your company is best described as a
manufacturer or service provider, describe
your relationship with your sales and service
force and with your dealer network in
delivering the products and services proposed
in this RFP. Are these individuals your
employees, or the employees of a third party?
b) Dude Solutions will primarily use our own employees to implement the software we provide. Dude employees are responsible for training, onsite consultation and ongoing client support. Our sales and service force is primarily employed by Dude Solutions.

In some instances, Dude Solutions will partner with third-party vendors to complete professional services such as facilities condition assessments or utility bill gathering and population.

DSI leverages the below evaluation criteria when considering a subcontractor:

Markets Served - Must align to DSI Markets (Education, Government, Healthcare or Manufacturing)
Years in Business/Market - Must show a consistent track record in the market Geographical Areas Served - Must have regional or national footprint Number of Employees - Must have available resources to staff appropriately Revenue and Financial Stability - Must show a consistent track record of growth and profitability
Subject Matter Expertise - Must provide industry knowledge and subject matter expertise
Added Value Services Provided - Must provide a service that would be a value to DSI client base
References - Must have quality references
If a subcontractor passes the initial criteria above, prior to approval of a subcontractor, the subcontractor must meet the following:

DSI Minimum Insurance Requirements
DSI Payment Terms
To become a DSI authorized Service Provider, Vendors have to have an active master service agreement in place with the DSI. Agreement is needed to by our Executive Leadership team.

*
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14 If applicable, provide a detailed explanation
outlining the licenses and certifications that
are both required to be held, and actually
held, by your organization (including third
parties and subcontractors that you use) in
pursuit of the business contemplated by this
RFP.

Dude Solutions has not identified any professional licenses that are required to be held by the organization in pursuit of the business contemplated by the RFP. We would like to describe the licenses and certifications related to our data storage, which provide clients with peace of mind regarding their information management and business continuity.

Data storage certification and licensure

Dude Solutions performs annual HIPAA and PCI Data Security Standards assessments. Dude Solutions is EU-US Privacy Shield registered.

The data centers where Dude Solutions Customer data is stored and processed are audited under SSAE 18 Type 2 SOC 2, PCI-DSS1, GLBA and HIPAA standards annually. They are also ITAR and EU-US Privacy Shield registered. Third party security audits are conducted annually and include penetration testing and internal network security audits for all locations.

Dude Solutions aligns with the requirements of the Family Education Rights and Privacy Act (FERPA). FERPA does not require or recognize audits or other certifications, so any academic institution that is subject to FERPA must assess for themselves whether and how its use of a cloud service affects its ability to comply with FERPA requirements. Dude Solutions makes the following contractual commitments that attest to its alignment:

Dude Solutions commits to using Customer data only to provide organizations with our cloud services and does not mine Customer data for advertising Dude Solutions commits not to disclose Customer data except as the educational institution directs, as described in the contract, or as required by law Dude Solutions applications do not process, store or transmit sensitive student information or student educational records
The CJIS standards are generally based on standard security best practices (ex. ISO 27001 and NIST) with which Dude Solutions is aligned. Dude Solutions application are not designed or intended to access CJI. Likewise, the services provided by Dude Solutions support personnel to implement and maintain our application do not require or even contemplate access to Customer systems processing CJI.

Dude Solutions has mapped our controls and the controls of our partners to the NIST Cloud Computing reference architecture and associated controls as defined by the Cybersecurity Framework. Dude Solutions is committed to compliance with these NIST requirements and other relevant industry standards such as NIST 800-53, NIST SP 800-171, and FIPS 200.

*
15 Provide all "Suspension or Debarment"
information that has applied to your
organization during the past ten years.

Dude Solutions, Inc. has no past or present litigation, suspension or debarment. *
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Table 3: Industry Recognition & Marketplace Success

Line
Item Question Response *
16 Describe any relevant industry awards or
recognition that your company has received
in the past five years
In addition to recognition received for our rapid revenue and employee growth-and being recognized as one of the region's "Best Places to Work" over multiple years- Dude Solutions has garnered media attention in both local and national publications for our various products, client service, and partner relationships.

Several of them are documented below:

Automation World online published an article based on Pepsi Bottling Venture's success with our software platform. August 2017
MyTechDecisions.com featured our Event Publisher software, and its use by our client, Spartanburg Community College, in their Project of the Week on Tech Decisions. September 2017
HFM Magazine published an article on our CMMS solutions for hospitals featuring TheWorxHub product. June 2017
GovTech.com ran an article from the perspective of our client, Spalding County, GA, in its online outlet: Government Technology. June 2017
Worship Facilities Magazine featured a Dude Solutions' case study with NorthRidge Church on worshipfacilities.com. July 2017
Senior Housing News was inspired enough by our whitepaper, Including Maintenance within Your Community's Strategic Plan, to publish an article on the topic on its site:
seniorhousingnews.com. September 2017
Dude Solutions' other awards include:

Finalist in the Software category for the 2019 NC TECH Awards, North Carolina's annual statewide awards program recognizing innovation, growth and leadership in the tech sector.
#13 on the 2019 NC Mid-Market Fast 40, our second year in a row on this list, which recognizes mid-size companies in North Carolina based on revenue and employment growth.

Won the Triangle Business Journal Leaders in Diversity Award, recognizing companies that have shown an exceptional commitment to promoting practices that advance diversity in the workplace and in business leadership. A nod to the fantastic work our diversity committee has done in just one year of existence.

And finally, one of our products, TheWorxHub, took home the Vision Award in the Smart Buildings/IoT/Software category.

*
17 What percentage of your sales are to the
governmental sector in the past three years
Dude Solutions maintains approximately 1,500 government clients. Government sales have made up the following percentages of our annual revenue:

Year Percentage of Revenue
2018 19%
2019 21%
2020 27%

*
18 What percentage of your sales are to the
education sector in the past three years
Dude Solutions maintains approximately 5,800 education clients. Education sales have made up the following percentages of our annual revenue:

Year Percentage of Revenue
2018 59%
2019 57%
2020 53%

*
19 List any state, provincial, or cooperative
purchasing contracts that you hold. What is
the annual sales volume for each of these
contracts over the past three years?
Dude Solutions participates in AEPA, Omnia and Mohave cooperative purchasing agreements.

We are happy to provide more information about the sales volumes of these contracts with the completion of an NDA.

*
20 List any GSA contracts or Standing Offers
and Supply Arrangements (SOSA) that you
hold. What is the annual sales volume for
each of these contracts over the past three
years?
None

*
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Table 4: References/Testimonials

Line Item 21. Supply reference information from three customers who are eligible to be Sourcewell participating entities.

Entity Name * Contact Name * Phone Number *
City of London, Ontario, Canada Khaled Shahata (519) 661-2500 x7011 * Western Washington University Scott Dorough (360) 650-2412 * City of Mount Vernon, Washington Chris Phillips (360) 336-6214 * Elk Grove Unified School District Chris Bohrer (916) 686-7745 Teton County, Wyoming Paul Cote (307) 699-3496

Table 5: Top Five Government or Education Customers

Line Item 22. Provide a list of your top five government, education, or non-profit customers (entity name is optional), including entity type, the state or province the entity is located in, scope of the project(s), size of transaction(s), and dollar volumes from the past three years.

Entity Name Entity Type * State /
Province * Scope of Work * Size of Transactions * Dollar Volume Past Three Years *

Stockton
Unified School
District
Education California - CA Project Services - Facility
Conditions Assessment & PM
Schedule Creation
Dude Solutions does not
disclose the size of
transactions for individual
clients.

Dude Solutions does not
disclose the size of
transactions for individual
clients.

*
Austin ISD Education Texas - TX Project Services - Facility Condition Assessment
Dude Solutions does not
disclose the size of
transactions for individual
clients.

Dude Solutions does not
disclose the size of
transactions for individual
clients.

*
Delaware
Office of
Management
and Budget -
Division of
Facilities
Management
Government Delaware - DE Project Services - Facility
Conditions Assessment & PM
Schedule Creation
Dude Solutions does not
disclose the size of
transactions for individual
clients.

Dude Solutions does not
disclose the size of
transactions for individual
clients.

*
Baltimore City
Public Schools
Education Maryland - MD Project Services - Facility
Conditions Assessment & PM
Schedule Creation
Dude Solutions does not
disclose the size of
transactions for individual
clients.

Dude Solutions does not
disclose the size of
transactions for individual
clients.

*
Palm Springs
Unified School
District
Education California - CA Project Services - Facility
Conditions Assessment & PM
Schedule Creation
Dude Solutions does not
disclose the size of
transactions for individual
clients.

Dude Solutions does not
disclose the size of
transactions for individual
clients.

*

Table 6: Ability to Sell and Deliver Service

Describe your company's capability to meet the needs of Sourcewell participating entities across the US and Canada, as applicable. Your response should address in detail at least the following areas: locations of your network of sales and service providers, the number of workers (full-time equivalents) involved in each sector, whether these workers are your direct employees (or employees of a third party), and any overlap between the sales and service functions.

Line
Item Question Response *
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23 Sales force. The estimated number of employees in the major sales-related departments follows.

Please note that not all employees are represented in this list.

Total Employees 520
Sales 145
Marketing 18

*
24 Dealer network or other distribution methods. At this time, Dude Solutions offers cloud-based software that does not require a dealer or distribution network; these functions are performed internally. * DocuSign Envelope ID: 5EC59E84-7998-407A-9E76-83EB8A0744E3 Item 1I - Page 37
Bid Number: RFP 090320 Vendor Name: Dude Solutions

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*

25 Service force. Total Employees 520
Client Services 135
Development 69
Product Management 40
IT 6
Accounting/Hr/Legal/Biz Ops/Other Support 57
26 Describe in detail the process and
procedure of your customer service
program, if applicable. Include your
response-time capabilities and
commitments, as well as any incentives that
help your providers meet your stated
service goals or promises.

For almost two decades, Dude Solutions has strived to be a leader in both Software- as-a-Service enterprise operations management systems and in client satisfaction. We work hand in hand with our clients every day to help them achieve their goals and create the best work of their lives. Our commitment is shown by the numbers:

12,000+ daily users
93% retention rate

97.5% customer satisfaction rating
Net Promoter Score of 54 - ahead of all competitors and iconic companies such as Target, IBM and more
Customer Support
From the moment you start as a client, you'll have a dedicated representative there to help you every step of the way. And, that support doesn't stop when implementation is complete. As a Dude client, you will receive unlimited training and technical support for the duration of your subscription term.

Your primary support will come directly from our headquarters in Cary, North Carolina.

Our policies require that our toll-free technical support hotline be answered before the third ring. You'll always reach a live representative when you call, and we answer 98% of all email questions within one hour. We also aim to resolve our clients' issues within two hours. And, there are never any additional charges or support contracts involved. Whether you have technical questions, need advice, need to get a new hire trained, or need to quickly run a report before your upcoming board meeting, help is only a call, e-mail or chat away.

Lifetime support for all active product subscriptions includes:

Toll-free telephone support by dialing (877) 655-3833, Monday to Friday 8:00 AM - 6 PM ET
Friendly representatives will answer the phone within 3 rings and direct you to a knowledgeable team member who can help
Send us an email - we answer 98% of our support emails within 1 hour Reach us instantly through our software with live chat during business hours Best practices webinars and podcasts which share new trends, popular reports, and tips
Training review webcasts are a great resource for clients who need a refresher after their initial training, or for new employees that could benefit from a training session DSI shall use commercially reasonable efforts to make the Service available 99.9% for each full calendar month during the Term, determined on a twenty-four(24) hours a day, seven (7) days a week basis (the "Service Standard"). Service availability for access and use by Subscriber(s) excludes unavailability when due to: (a) any access to or use of the Service by Subscriber or any Account User that does not strictly comply with the terms of the Agreement or the Documentation; (b) any failure of performance caused in whole or in part by Subscriber's delay in performing, or failure to perform, any of its obligations under the Agreement; (c) Subscriber's or its Account User's Internet connectivity; (d) any Force Majeure Event; (e) any failure, interruption, outage, or other problem with Internet service or Non-DSI Service; (f) Scheduled Downtime; or (g) any disabling, suspension, or termination of the Service by DSI pursuant to the terms of the Agreement. "Scheduled Downtime" means, with respect to any applicable Service, the total amount of time (measured in minutes) during an applicable calendar month when such Service is unavailable for the majority of Subscribers' Account Users due to planned Service maintenance. To the extent reasonably practicable, DSI shall give at least eight (8) hours prior electronic notice of Service maintenance events and schedule outside the business hours of 6:00 AM - 10:00 PM EST.

DSI shall use reasonable efforts to ensure the availability of the API in accordance with the service levels described in Section 3.3(a). Notwithstanding the foregoing, DSI does not guarantee any required uptime, performance, or integrity of any product, application or service that integrates with and/or otherwise utilizes the API (including, without limitation, any such product, application or service developed by Subscriber).

Moreover, DSI shall not be liable to Subscriber or any Third Party for the unavailability of the API or the failure of the API to perform in accordance with its specifications.

Subscriber shall not represent to any Third Party any availability or performance levels with respect to the API.

Dude Solutions is transparent regarding our systems availability. We publicly post our availability site (http://status.dudesolutions.com/) to provide customers with access to our historical availability metrics and real-time status.

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*
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27 Identify your ability and willingness to
provide your products and services to
Sourcewell participating entities in the
United States.

Dude Solutions is willing and able to provide products and services to all Sourcewell participating entities in the United States.

Our team completes implementation for more than 500 clients and 2,000 products annually. Our 500-person global team supports more than 12,000 clients. Our capacity to quickly respond to Sourcewell members' needs is more than adequate, thanks to our Agile approach to development and implementation.

For more than 20 years, we have demonstrated a proven track record of building, migrating, and managing a wide variety of enterprise COTS software solutions in the cloud. Our strengths as a partner revolve around our core expertise with product- and user-centric software development. Dude Solutions bolsters this focus with best practices in modern software development lifecycle, including ongoing commitment to Agile methodologies and beautiful UX design.

*
28 Identify your ability and willingness to
provide your products and services to
Sourcewell participating entities in Canada.

Dude Solutions maintains an office in Toronto, Ontario and provides services to more than 500 Canadian clients. Data storage for Dude Solutions products is hosted in the United States and complies with applicable security laws for government agencies in Canada and abroad.

Dude Solutions provides software to clients in the United States and nine other countries around the world. We are fully capable of executing contracts and providing services for Canadian entities within both government and education sectors.

*
29 Identify any geographic areas of the United
States or Canada that you will NOT be fully
serving through the proposed contract.

Dude Solutions does not have geographic limitations that would prevent us from serving any area of the United States or Canada that is adequately provisioned with internet service to deploy our software.

*
30 Identify any Sourcewell participating entity
sectors (i.e., government, education, not-for-
profit) that you will NOT be fully serving
through the proposed contract. Explain in
detail. For example, does your company
have only a regional presence, or do other
cooperative purchasing contracts limit your
ability to promote another contract?
Dude Solutions will participate in all entity sectors, including government, education and not-for-profit.

*
31 Define any specific contract requirements or
restrictions that would apply to our
participating entities in Hawaii and Alaska
and in US Territories.

None. Dude Solutions offers virtual product implementation that would allow us to deploy our SaaS systems in any location with internet access. *
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Table 7: Marketing Plan

Line
Item Question Response *
32 Describe your marketing strategy for
promoting this contract opportunity.

Upload representative samples of your
marketing materials (if applicable) in
the document upload section of your
response.

When a DudeSolutions account executive identifies a client or prospect that is considering a solution and also mentions they are planning to use an RFP process, the employee will introduce Sourcewell as an option that would be of benefit to the client and/or prospect.

This happens in highly customized, one-to-one conversation between the prospect/client and the DudeSolutions employee. Because most of our clients and prospects are already Sourcewell members, we primarily need to remind them of the benefit that Sourcewell provides at the right point in their buying process.

Dude Solutions intends to provide a website section dedicated to our valued cooperative purchasing partners, along with co-branding that will clearly identify Sourcewell as a procurement mechanism. Further, our marketing team is providing opportunities for Sourcewell to directly reach potential clients through event sponsorship and access at Dude University. Collateral provided at Dude U, our annual user conference, will route prospects toward Sourcewell as a purchasing platform.

*
33 Describe your use of technology and
digital data (e.g., social media,
metadata usage) to enhance
marketing effectiveness.

Dude Solutions uses a business intelligence tool called Qlik to power our marketing insights across channels and programs to best understand what is working most effectively in our strategy, programs, and mix. Qlik pulls data from SalesForce, Marketo and Google Analytics consolidates and allows a wide range of analytics across the prospect and client journey. This information allows us to make smart adjustments in our programs and approach.

*
34 In your view, what is Sourcewell's role
in promoting contracts arising out of
this RFP? How will you integrate a
Sourcewell-awarded contract into your
sales process?
Dude Solutions would expect that Sourcewell will continue to represent our product lines, aligned to support the Public Sector and Education Administration Software Solutions with Related Services contract, as well as update their website with our marketing collateral, sponsor Dude University 2021 and potentially help us drive acquisition to events that we host, reaching thousands of governmental, higher education, K-12 education, nonprofit, tribal government, and other public agencies located in the United States and Canada who are potential clients.

Dude Solutions will continue to educate our national education and government vertical sales teams on the awarded contract (supporting contract documents, 60K member base, etc.) and continued education and value proposition using their contract offers to our entire public sector client base. We will be creating a landing page on our website to represent our partnerships, to include contracts awarded, and Sourcewell will have a microsite dedicated to the contract (and all supporting documents and a link back to your landing page). We will also plan to support/sponsor your annual event, H20, in 2021.

*
35 Are your products or services
available through an e-procurement
ordering process? If so, describe your
e-procurement system and how
governmental and educational
customers have used it.

Dude Solutions does not currently offer our products and services through an eCommerce and/or online purchasing platform.

*

Table 8: Value-Added Attributes

Line
Item Question Response *
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36 Describe any product, equipment,
maintenance, or operator training
programs that you offer to
Sourcewell participating entities.

Include details, such as whether
training is standard or optional,
who provides training, and any
costs that apply.

Dude Solutions has a set methodology which is being used in thousands of organizations.

We have developed a system that is easy to use and cost-effective. Topics we will cover could include setup of the system, training of all personnel, data conversion, and a step by step strategy for the transition from the current system to the proposed solution.

Training is standard and included in the annual cost of our software, with the exception of our Professional Service Packages. These packages offer more in-depth training and custom classroom topics that may fall outside the scope of a traditional learning path. Training is tailored to each customer based on their system configuration. Standard training is also unlimited for our valued clients.

Our internal client support and implementation team members provide training. We do not outsource this service.

Dude Solutions utilizes a web-conferencing application allowing us to share desktops and view the same information between parties. Because all of Dude Solutions' modules/applications are totally on-demand, we are able to view the same information the client sees simultaneously. Dude Solutions has several approaches to training that ultimately are determined by the client.

Dude Solutions provides virtual classroom training sessions as well as individual sessions.

Clients can utilize a "train the trainer" approach. This includes training both during implementation as well as any ongoing training after your product goes live. We have the following primary mediums for delivering training:

Virtual Classroom Training
This method is conducted via internet and teleconferencing mediums. This allows you to go at your own pace through the implementation journey. Training curriculum and schedules are kept up to date on our help site. You will also benefit from building your industry network and hearing best practices from other clients in these one to many training sessions. Virtual training is an unlimited resource for all clients.

Online Help Content
Available around the clock, our help site includes guides and videos to assist clients with their Dude applications. It is also a great place to check for regular product enhancements and updates based on client input.

Virtual Consultation Packages
If purchased, Dude Solutions will provide remote consultation for your organization to help you with everything from data cleanup and migration from legacy solutions, deep dive assessment of current workflow and configuration to end-user training and go-live support.

*
37 Describe any technological
advances that your proposed
products or services offer.

Dude Solutions is a leading provider of software-as-a-service (SaaS) solutions. Our software suite is 100% cloud-based and includes products for:

Community Development
Work & Asset Management
Energy Management
Technology Management
Event Management
Capital Forecasting
Safety Management
In addition to these products, Dude Solutions also offers these professional services (availability depends upon products purchased):

Onsite training programs
Facility condition assessments
Dude University, our annual user conference
Professional data services, including data collection and import Integration support
Asset Essentials

There's one big problem with relying on paper and desktop programs: They're not reliable.

Without the insurance of cloud-based software, our potential clients are playing a risky game of "here today, gone tomorrow." Paper and desktop programs are time-consuming and often disorganized.

Dude Solutions offers modern, cloud-based software that helps our clients make measurable progress toward maintenance, asset management and work order processing goals. No more confusion thanks to better communication. No more backlog thanks to preventive and predictive planning. No more work falling through the cracks or going undocumented thanks to software accessibility in the office and in the field. Asset Essentials offers cloud-based software that can be easily accessed in the office and on mobile devices, no matter where your team needs access. Asset Essentials allows users to use a single, intuitive dashboard and leave their headaches behind.

Capital Forecasting and Predictor

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Dude Solutions offers two capital planning systems for our valued public-sector clients:

Capital Forecasting and Predictor. Both are integrated with our flagship platform, Asset Essentials, offering robust reporting and predictive tools for our clients' future growth.

Everything in our clients' buildings will need to be repaired and, eventually, replaced; but no entity has an unlimited budget. With Dude Solutions' software, clients gain certainty about their valuable assets, along with the ability to predict and prioritize maintenance based on real-time data.

Clients level the spikes in their budgets, prevent financial surprises and justify requests for resources, all from a central solution. Use your insights to create more visibility into the work that matters and steer your team toward the work that will make the most impact. Our user- friendly interface helps clients create the most precise projections for today, tomorrow and decades in the future.

For clients that need even more robust capital forecasting capabilities, the Predictor Platform brings unparalleled power in life-cycle modelling, enabling teams to tell the story of their asset future to stakeholders more efficiently than ever before. Predictor optimises service- level outcomes and captures capital expenditure with industry-specific algorithms that accurately predict the future behavior of assets. Clients are empowered with the data-driven evidence to make better decisions about their assets.

Energy Manager

Educational institutions, governments and not-for-profits often find that utilities drain resources.

Utility costs are often the most overlooked as a source of cost savings. Enter Dude Solutions' Energy Manager, a new way to approach energy consumption, clarity and control.

Gather detailed information on current utility spend to identify possible billing errors, centralize billing and meter readers, and more. With enhanced visibility, clients can uncover areas for improvement and gain a deeper understanding of your energy consumption. Create unlimited reports for compliance, show the progress of energy efforts and more all from a user-friendly solution.

SmartGov

Many local jurisdictions still rely on paper-based processes and inefficient legacy on-premises systems to manage business needs like permitting, business licensing, inspection, code enforcement, plan review, parcel and fee management. With complex and time-consuming tasks like permitting, the lack of a streamlined system often leads to poor communication, longer processing times, disgruntled citizens and bad public relations.

Dude Solutions SmartGov™ lets clients manage all of their essential processes tied to permitting, licensing, inspections and code enforcement in a single web-based system that is hosted in the Amazon Web Services (AWS) cloud.

SmartGov improves back-office efficiency while increasing citizen engagement, both of which drive business revenue.

Event Manager

There's a lot to think about when allowing community groups to use your facilities.

Permissions, setup, personnel, billing and more - these are only a few things that fall in our clients' laps. There's also the fear of facility damage and the frustration of scheduling mix-ups.

Proper event management software makes scheduling and coordination simple for both you and event requesters. With the right tools, everyone can win. Using Event Manager™, a centralized, user-friendly calendar system, you can manage usage requests and requirements, track scheduling and account for expenses. Plus, clients can simplify the billing process and start recovering costs.

Integrated Suite

Dude Solutions offers an integrated platform between energy, events, assets and capital planning that reduces costs and increase productivity with data-rich reports. This integration capability allows our clients to more strategically manage, maintain and invest in their school and government facilities.

*
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38 Describe any "green" initiatives
that relate to your company or to
your products or services, and
include a list of the certifying
agency for each.

Dude Solutions can provide support for sustainability initiatives through a lower-impact implementation protocol. Our systems traditionally use paperless technology to prevent waste.

Communication with The Dude throughout your implementation process will be mostly electronic to eliminate the need for paper storage and recycling. Further, maintenance of our software relies almost exclusively upon electronic communication, limiting the organization's need for paper requests.

Additionally, employees at The Dude are encouraged to consider the environmental impacts of their travel arrangements for any onsite services.

Finally, The Dude offers solutions that are, at their core, designed to improve the social and economic vitality of your community by maximizing the value of each taxpayer's contribution.

The very nature of our services-energy management and reporting-delivers the sustainable effects that an organization deserves for furthering its own sustainability initiatives.

*
39 Identify any third-party issued eco-
labels, ratings or certifications that
your company has received for the
equipment or products included in
your Proposal related to energy
efficiency or conservation, life-cycle
design (cradle-to-cradle), or other
green/sustainability factors.

As a SaaS product, Dude Solutions' systems are not rated for eco-friendliness or green/sustainability factors. However, we have pursued internal efforts to become a "greener" company.

Dude Solutions' guiding principles lead our clients toward more sustainable approaches in their everyday operations. In general, our software-as-a-service systems allow clients to "go paperless" with more frequency, reducing the environmental impact of facilities and energy management. Our solutions are designed with efficiency and sustainability in mind, and we carry those principles into our own everyday work.

Internally, Dude Solutions employees are encouraged to pursue sustainability efforts through our Green Dude initiative. This internal team of sustainability-oriented employees strive to bring awareness of our impact on the environment and inspire positive change through education. The Green Dude team is guided by these principles:

Educate Dude Nation on sustainability best practices.

Partner with local organizations to provide volunteer opportunities.

Introduce Dude employees to energy saving options, both at work and at home.

Strive to minimize waste both within our group and Dude Nation In the past year, the Green Dude has hosted an Arbor Dude Fair, which brought educators and vendors from throughout the region to our Cary, North Carolina, headquarters. We partnered with organizations such as CompostNow, The Produce Box and Trees for the Triangle to promote education and volunteerism locally.

In addition, Dude Solutions facilities are equipped with sustainable equipment such as movement-sensitive light sensors, which prevent energy waste in unoccupied buildings.

Individual employees are encouraged to responsibly consume energy by turning off and unplugging their equipment at the day's end.

*
40 Describe any Women or Minority
Business Entity (WMBE), Small
Business Entity (SBE), or veteran
owned business certifications that
your company or hub partners
have obtained. Upload
documentation of certification (as
applicable) in the document upload
section of your response.

The principal beneficial owner of Dude Solutions, Inc. is Clearlake Capital Group, L.P. which is certified as an MBE as evidenced by the attached certificate.

*
41 What unique attributes does your
company, your products, or your
services offer to Sourcewell
participating entities? What makes
your proposed solutions unique in
your industry as it applies to
Sourcewell participating entities?
There are a million critical moving pieces inside your organization that need to work at their best to keep our clients' operations running smoothly.

Their reality is a patchwork of tools, tech and talent that's tricky to manage. And our clients' role has evolved, too. As they are overseeing the day-to-day, they're also being asked to see into the future.

Dude Solutions is software for smarter operations. With over 12,000 happy clients and 20 years of experience, we serve as our clients' trusted partner. Offering a connected suite of solutions to give our clients visibility into every aspect of your operations. We provide predictive insights to help users anticipate what actions to take next.

With industry-focused expertise, legendary support and a proven track record of success, we meet our clients where they are today to prepare them for tomorrow.

Dude Solutions accomplishes this through a commitment to being a trusted partner, offering a connected suite of software products and creating the predictive insights decision-makers need.

Deep, industry-focused expertise - and a proven track record of success

We know our clients' world inside and out. From the energy that powers your spaces to the equipment, tools and assets crucial to helping your organization do its best work. We've spent the last 20 years helping over 12,000 clients transform their operations.

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End users benefit because we work closely with front-line staff, from implementation to impact. We guide these teams to quick wins to help them gain control of their operations from day one. The Dude is always beside our clients! We offer legendary support, an ever- growing knowledge base, the annual Dude University conference, ongoing training and a dedicated team committed to your success. Clients are never alone in their day-to-day work or in their mission to improve operations.

Dude Solutions understand the nuances of the changing operations landscape. And because we've been down this path with clients 12,000 times before, we know what it takes to succeed. We work with our clients to identify and implement the right solutions to help them reach their goals. Then we help clients benchmark, measure and share the results, all while ensuring every member of the operations team feels confident and empowered to harness the power of our solutions.

Integrated solutions to give you visibility into every aspect of your operations

When every aspect of our clients' operations talks to each other, they gain powerful insights that shape the way they work. We know the journey to a fully integrated ecosystem doesn't happen overnight. So, we meet clients wherever they are to create a strategy and chart a course to connectedness.

Front-line users receive a single, intuitive view into every aspect of their operations - from the assets they manage to the energy their facilities consume. This helps them identify opportunities for improvement, spot issues before they become headaches and understand what actions to take next to make your operations more efficient.

The Dude system also helps decision-makers identify trends, create forecasts and plan for the future by bringing together important information from across an organization. This improves collaboration among their teams. Clients can leverage data to make more informed decisions about where to shift focus or allocate budget. We empower clients with a unified view into the state of their world, so they can confidently make the case for more resources.

Intelligence that transforms work and shows a clear path to the next action

We make sense of the information already inside an organization - and benchmark it against other, similar organizations - to help clients plan what to do next. Users can anticipate and act on issues before they arise, with insight into the actions that drive the best outcomes.

We help front-line users spend more time doing the work they want to do and less time putting out daily fires. Dude Solutions' systems bring together hundreds of data points from across an organization into an intuitive, actionable dashboard. We help clients identify opportunities for improvement across every department, including tech, electrical, plumbing, facilities, utilities, events. Users are empowered with insights and reports to mitigate risks, anticipate costs and effectively manage workload.

Dude Solutions also uses our deep knowledge of the government and education sectors, along with the data we've collected over 20 years, to create powerful predictive models. This allows clients to reduce costs and downtime and avoid unplanned asset, resource or monetary expenses. Our systems help clients more accurately forecast their capital needs for tomorrow - and the day after. Our SaaS offerings are powered by a data platform that never stops learning and improving.

*

Table 9: Warranty

Describe in detail your manufacturer warranty program, including conditions and requirements to qualify, claims procedure, and overall structure. You may upload representative samples of your warranty materials (if applicable) in the document upload section of your response in addition to responding to the questions below.

Line
Item Question Response *
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42 Do your warranties cover all products, parts, and
labor?
DSI's subscription agreement includes the following warranty:

(a) DSI represents and warrants that during the applicable Subscription Term that the Service will perform materially in accordance with the applicable Documentation. For any breach of this warranty in Section

7.2(a), Subscriber's exclusive remedy and DSI's entire liability shall be as described in Section 6.3 (Termination for Convenience).

(b) DSI represents and warrants that all such Professional Services shall be performed in a professional and workmanlike manner in accordance with generally accepted industry standards. For any breach of this warranty in Section 7.2(b), Subscriber's exclusive remedy and DSI's entire liability shall be the re-performance of the applicable Professional Services. (c) EXCEPT AS EXPRESSLY STATED HEREIN, THE PARTIES

MAKE NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE

RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE SERVICES OR ANY CONTENT.

PARTIES DISCLAIM ALL REPRESENTATIONS OR WARRANTIES THAT: (I)

THE USE OF THE SERVICES OR API SHALL BE SECURE, TIMELY,

UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA; (II) THE

SERVICES OR API SHALL MEET SUBSCRIBER'S REQUIREMENTS OR EXPECTATIONS; (III) ANY STORED DATA SHALL BE ACCURATE OR RELIABLE; (IV) THE QUALITY OF ANY PRODUCTS, SERVICES,

INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY

SUBSCRIBER THROUGH THE SERVICES SHALL MEET SUBSCRIBER'S REQUIREMENTS OR EXPECTATIONS; (V) ERRORS OR DEFECTS SHALL BE CORRECTED; (VI) THE SERVICES OR THE SERVER(S) THAT MAKE

THE SERVICES AVAILABLE ARE FREE OF VIRUSES OR OTHER
HARMFUL COMPONENTS. THE SERVICES AND ALL CONTENT IS
PROVIDED TO SUBSCRIBER STRICTLY ON AN "AS-IS" BASIS. ALL

CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER

EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT

LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS

FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, ARE HEREBY

DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW BY THE PARTIES.

*
43 Do your warranties impose usage restrictions or
other limitations that adversely affect coverage?
No. *
44 Do your warranties cover the expense of
technicians' travel time and mileage to perform
warranty repairs?
This is not applicable for software-as-a-service.
*
45 Are there any geographic regions of the United
States or Canada (as applicable) for which you
cannot provide a certified technician to perform
warranty repairs? How will Sourcewell participating
entities in these regions be provided service for
warranty repair?
This is not applicable for software-as-a-service.

*
46 Will you cover warranty service for items made by
other manufacturers that are part of your proposal, or
are these warranties issues typically passed on to
the original equipment manufacturer?
This is not applicable for software-as-a-service.
*
47 What are your proposed exchange and return
programs and policies?
DSI's subscription agreement allows for Termination for Convenience in the Initial Term of the software subscription as follows:

Subscriber may terminate this Agreement (including its Service subscription and Account) at any time for convenience by providing DSI forty-five (45) days' prior written notice to the following email address:
[email protected]. Upon termination by Subscriber pursuant to this Section 6.3, Subscriber may request in writing and be granted a refund. If DSI receives Subscriber's written notice of termination during the Initial Term, DSI shall refund to Subscriber any prepaid Subscription Fees of the Initial Term Subscription determined based upon the number of full months remaining in the Initial Term (based upon the effective date of termination.

For avoidance of doubt, no refund shall be granted during a Renewal Term or with respect to Professional Services rendered.

*
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48 Describe any service contract options for the items
included in your proposal.

The standard implementation line items and ongoing support, with the exception of any additional Onsite Consulting Packages, are included in clients' annual subscription at no additional cost. Dude Solutions does not limit access to support resources or offer tiered support options.

As SaaS customers, clients will receive the following support as a standard service. Any optional services will be covered in individual clients' proposals.

Lifetime support for all active product subscriptions includes:

Toll-free telephone support by dialing (877) 655-3833, Monday to Friday 8:00 AM - 6 PM ET
Friendly representatives who will answer the phone within 3 rings and direct you to a knowledgeable team member who can help
Email support - we answer 98% of our support emails within 1 hour Instant help through our software with live chat during business hours

*

Table 10: Payment Terms and Financing Options

Line
Item Question Response *
49 What are your payment terms (e.g., net 10, net 30)? Subscriber shall, on or before the commencement of the Initial Term of a Service subscription, pay to DSI the Annual Fee for such Service subscription. Thereafter, DSI shall invoice Subscriber for each applicable Annual Fee at least sixty (60) days prior to the commencement of the applicable Renewal Term. Subject to the terms of the Order Form and DSI's commercial subscription agreement, Subscriber agrees to pay all Annual Fees no later than thirty (30) days after the receipt of DSI's applicable invoice.

Subscriber is responsible for providing complete and accurate billing and contact information to DSI and notifying DSI of any changes to such information.

Payment for professional services is upon completion of services or milestones, if applicable.

We do not offer a discount for prompt payments.

*
50 Do you provide leasing or financing options, especially those options that schools and governmental entities may need to use in order to make certain acquisitions?
This is not applicable to SaaS.
*
51 Briefly describe your proposed order process. Include enough detail to support your ability to report quarterly sales to Sourcewell as described in the Contract template.

For example, indicate whether your dealer network is
included in your response and whether each dealer (or
some other entity) will process the Sourcewell participating entities' purchase orders.

Dude Solutions will present the client with an Order Form outlining the services to be provided thereunder, including any addenda and supplements. Upon the participating entity's electronic or written acceptance of the Order Form or issuance of a PO referencing such Order Form, the participating entity agrees to be bound by the terms of the Order Form. Dude Solutions will issue an invoice to the client with net 30 payment terms. Since all deals flow through CRM, we are able to easily report on all sales to a specific client or partner.

*
52 Do you accept the P-card procurement and payment
process? If so, is there any additional cost to Sourcewell participating entities for using this process?
We do accept P-cards as a form of payment at no additional cost to our clients.

*
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Table 11: Pricing and Delivery

Provide detailed pricing information in the questions that follow below. Keep in mind that reasonable price and product adjustments can be made during the term of an awarded Contract as desribed in the RFP, the template Contract, and the Sourcewell Price and Product Change Request Form.

Line
Item Question Response *
53 Describe your pricing model (e.g., line-item discounts or product-category discounts). Provide detailed pricing data (including standard or list pricing and the Sourcewell
discounted price) on all of the items that you want
Sourcewell to consider as part of your RFP response. If applicable, provide a SKU for each item in your proposal.

Upload your pricing materials (if applicable) in the document upload section of your response.

Dude Solutions offers software-as-a-service as annual subscriptions and services which support the set up and use of the software.

Dude Solutions will make a catalog of its software offerings and services available to Sourcewell, and the following discounts shall apply to the catalog list price:

Software subscription discount: 21%
Activation/Set up Fee Discount: 6%
Vendor Services: 3%
DSI Service: 5%

Dude Solutions, Inc. periodically reviews and updates catalog price books in response to the market. Such updates may include price adjustments and the addition of new product and/or service offerings.

Proposals generated after a new price book is filed will use the new price book. Any outstanding proposals issued may be honored for a reasonable period of time to accommodate a participating entity's internal procurement processes. Dude Solutions maintains the right to increase subscription fees and other applicable fees and charges in connection with each renewal term, but such renewal fees shall not exceed the pricing on file with Sourcewell at the time of a participating entity's subscription renewal.

*
54 Quantify the pricing discount represented by the pricing proposal in this response. For example, if the pricing in your response represents a percentage discount from MSRP or list, state the percentage or percentage range.

Dude Solutions will offer the following discounts off of its catalog list price:

Software subscription discount: 21%
Activation/Set up Fee Discount: 6%
Vendor Services: 3%
DSI Service: 5%

*
55 Describe any quantity or volume discounts or rebate
programs that you offer.

Not applicable *
56 Propose a method of facilitating "sourced" products or related services, which may be referred to as "open market" items or "nonstandard options". For example, you may
supply such items "at cost" or "at cost plus a percentage," or you may supply a quote for each such request.

This does not apply to DSI's business model at this time.

*
57 Identify any element of the total cost of acquisition that is NOT included in the pricing submitted with your response.

This includes all additional charges associated with a
purchase that are not directly identified as freight or shipping charges. For example, list costs for items like pre- delivery inspection, installation, set up, mandatory training, or initial inspection. Identify any parties that impose such costs and their relationship to the Proposer.

This does not apply to DSI's business model at this time.

*
58 If freight, delivery, or shipping is an additional cost to the Sourcewell participating entity, describe in detail the complete freight, shipping, and delivery program.

This is not applicable for software-as-a-service.
*
59 Specifically describe freight, shipping, and delivery terms or programs available for Alaska, Hawaii, Canada, or any
offshore delivery.

This is not applicable for software-as-a-service.
*
60 Describe any unique distribution and/or delivery methods or options offered in your proposal.

This is not applicable for software-as-a-service. *
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Table 12: Pricing Offered

Line
Item The Pricing Offered in this Proposal is: * Comments 61 b. the same as the Proposer typically offers to GPOs, cooperative procurement organizations, or state purchasing departments.

Table 13: Audit and Administrative Fee

Line
Item Question Response *
62 Specifically describe any self-audit process or program that you plan to employ to verify compliance with your proposed Contract with Sourcewell. This process includes ensuring that Sourcewell participating entities obtain the proper pricing, that the Vendor reports all sales under the Contract each quarter, and that the Vendor remits the proper administrative fee to Sourcewell.

Dude Solutions holds itself accountable to high internal standards. Dude Solutions utilizes a quote-to-cash process within its CRM system to manage all order transactions. The discount schedule is entered into the CRM system, making it easy for sales reps to include Sourcewell and applicable pricing on client quotes. Sales reps select Sourcewell as the purchasing partner and discounts are automatically applied to the products and services included in the quote presented to the participating entity. When an order is closed, DSI's Order Operations team confirms contract pricing. when processing the order. An agreement is created for each order reflecting the applicable purchasing partner used by the client and this agreement flows to DSI's billing team for an invoice to be issued. Payments are recorded against this agreement,
allowing DSI to efficiently report on transactions each quarter.

*
63 Identify a proposed administrative fee that you will pay to Sourcewell for facilitating, managing, and promoting the Sourcewell Contract in the event that you are awarded a Contract. This fee is typically calculated as a percentage of Vendor's sales under the Contract or as a per-unit fee; it is not a line-item addition to the Member's cost of goods. (See the RFP and template Contract for additional details.)
DSI proposes an administrative fee of 2% Vendor's sales under the Contract. This fee will be reported and issued for paid transactions received each calendar quarter.

*

Table 14A: Depth and Breadth of Offered Equipment Products and Services

Line
Item Question Response *
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64 Provide a detailed description of the
equipment, products, and services that you
are offering in your proposal.

Asset Essentials
Asset Essentials is a cloud-based maintenance platform developed for education maintenance operations management, whether your maintenance needs are daily, monthly or annually. With our software, users can initiate, assign and track the progress of maintenance work orders; manage assets and equipment; develop advanced workflows with preventive maintenance (PM) scheduling; utilize Internet of Things (IoT) technology for predictive maintenance (PdM); create steps for audit and inspections; upload and categorize safety program documentation; manage work order parts; and assist with purchasing/requisition management. In addition, Asset Essentials has functionality for document
management, reporting and mobile capabilities.

Workflow Management
• Work order request management
• Automatic request routing
• Location/asset-based work orders
• PM and PdM calendar scheduling
• Custom fields for organization-specific work order information • Job planner/calendar view for technicians
• Work order prioritization

Work Tracking & Monitoring
• Ability to bulk update work orders
• Automated email notifications for work assignment based on asset, work type, location and more
• Automatic work order scheduling based on PdM
• Audit trail and log tracking
• High-level project tracking

Equipment/Asset Management
• Cost tracking and repair history for total cost of ownership (TCO) decision-making • Calendar/meter reading tied to PM/PdM scheduling

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• Supplier/vendor tracking at asset level

Mapping
• Base map of your institution's geographic area
• View and manage your work orders on a map view
• Create work orders and visually pin them to their appropriate location • Switch between street and satellite views
• Filter work orders by priority, status, work category and more

GIS Asset Management
• Holistic view so you can effectively manage work and assets inside and outside the building
• Manage your work orders, GIS assets and maintenance activity in one place • Leverage ESRI ArcGIS integration to manage and maintain GIS assets • View your upcoming workload spatially to measure and plan routes • Prioritize work using insights from your GIS data
• Connect work orders to your GIS assets
• Update work in real time on iOS and Android devices (see mobile app and version requirements)

Audits & Inspections
• Create steps for audit and inspection completion
• Access easy-to-use Audit & Inspections feature in mobile app • Attach notes and photos to audit and inspection steps

Safety Programs
• Upload and categorize safety program documentation
• Assign team member to audit documentation to ensure it's current and compliant • Attach documentation to work orders and preventive maintenance • Collect e-signatures to prove acknowledgment when safety documentation has been viewed

Work Order Parts & PO Management
• Work order parts inventory, including physical count
• Just in time (JIT) inventory
• Purchasing/requisition management

Reporting & Analysis
• Predefined dashboard with KPIs, reports and charts
• Budget tracking based on historic data and projections • Print/export to Excel, create PDF for reporting
• Data analyzer tool

Mobile App
• Supported on iOS and Android devices (see version requirements) • Download free from Apple App Store or Google Play
• Bar code and QR code capabilities for more efficient work order, asset and parts management

Document Management
• Attach documents to assets and work orders
• Supported formats include PDF, Microsoft Word, Excel, plain text

Asset Essentials Inventory
Asset Essentials Inventory is an inventory management solution that allows you to track your inventory & supplies through streamlined processes for part transactions, work order parts management, purchase ordering and cost analysis. • Detailed Part information
• Barcoding
• Transactional Part History
• Inventory Location Management
• Work Order Parts Management (Reactive and Preventive) • Purchase Order workflows
• Physical Counts
• Reporting
• Notifications: when a part reaches reorder point or minimum quantity

AE - Connector Toolkit
The Connector Tool is an on-premises tool installed on your in-house device that assists in batch imports and exports of CSV files. A Client Services Center consultant will help guide you through the installation and startup process plus a sample file demonstration. All you need to take this training course is an Internet connection.

Asset Essentials - Safety

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Safety Programs
• Upload and categorize safety program documentation
• Assign team member to audit documentation to ensure it's current and compliant • Attach documentation to work orders and preventive maintenance • Collect e-signatures to prove acknowledgment when safety documentation has been viewed

MaintenanceEssentialsPro
MaintenanceEssentials Pro™ is the leading cloud-based facilities management solution for education operations that simplifies the work order and preventive maintenance process, helping you streamline work order request generation, completion status tracking and reporting. MaintenanceEssentials Pro allows you to create, assign and manage recurring maintenance tasks more efficiently and be a better steward of your institution. In addition, MaintenanceEssentials Pro has functionality for mobile capabilities.

Corrective Maintenance
• Submit work order requests from anywhere
• Automatic request routing
• Work order ranking and prioritization by project, location and budget • Include budget codes, projects, equipment, labor and purchases with work orders • Attach files to work orders for quick reference

Preventive Maintenance
• Recurring maintenance and PM tasks
• Cost reduction by 2 to 10 cents a square foot
• Reduce emergency work orders by 60%
• Interactive calendar for resource scheduling
• Equipment tracking

Mobile Applications
• Easy access to work orders
• Accurately track time-on-task
• Attach files to work orders from your mobile device

Operations Dashboard
• Business Intelligence (BI) reporting directly from Dude Platform • Benchmark your progress
• Compare your performance to others in your region
• KPIs automatically generate into an executive PowerPoint format

Inventory Direct
Inventory Direct is a cloud-based inventory management solution that tracks all inventory transactions. Streamline the process of requesting, ordering, and tracking supplies and tools and allocating supplies to upcoming work requests.

Productivity
• Manages inventory items by various category types
• Allows inventory to be issued to a location, project, person, or work order • Enables users to batch approve and issue inventory items to a specific request • Includes catalog for easy viewing and selecting inventory items to purchase • Integrates with MaintenanceEssentialsPro to track inventory items required for preventive maintenance tasks

Communication
• Features online requests for inventory and supplies
• Automatically emails requesters their request receipts • Sends email notifications on what was approved, denied, or on back order • Complete transactions of issue, receipt, and other tasks with any handheld device

Budget
• Tracks all material transactions such as receipts, returns, and adjustments • Assigns stock pools to see what is low and replenish as needed • Adjusts cycle counts and tracks why changes occur in re-inventories

Reporting & Documentation
• Displays list of items that need to be reordered, including supplier and suggested reorder quantity
• Tracks detailed information such as unit of issue, contract status, and tag number • Generates detailed reports and graphs

Connect Authenticate
Connect Authenticate is an Active Directory Federation Services Single Sign-On (ADFS SSO) solution that allows users to securely access Dude Solutions applications by using the same secure credentials they use to connect to their organization's network. Users connect to their organization's network, and the network

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then authorizes them to use the Dude Solutions products with the use of Security Tokens. When a user accesses a Dude Solutions product, they will be redirected to another site that you determine and will provide their designated network metadata to log in, eliminating the need for a Dude Solutions-specific password.

Key features:
• Network Connection
• Configuration Portal
• User Authentication Process
• User Management
• Authorization
• Documentation

Critical Alarm Automation
Critical Alarm Automation is a building automation alarm solution that integrates with MaintenanceEssentialsPro. Automatically filter 'nuisance' alarms, generate work orders within MaintenanceEssentialsPro, and escalate critical alarms to appropriate personnel.

Productivity
• Provides intelligent filtering, reducing erroneous alarms • Includes template to auto-fill work orders with information such as building, craft, trade, and specific equipment
• Automates work order generation in MaintenanceEssentialsPro, reducing data entry • Colors critical alarm work orders green to help with searching and reviews • Verifies response to alarm notifications

Communication
• Escalates critical alarms to next person in line, if not reviewed within specific timeframe
• Utilizes ASHRAE BACnet or Tridium NiagaraAX platform standards and/or standard email
• Integrates with MaintenanceEssentialsPro for efficient data exchange

Reporting & Documentation
• Tracks and documents all critical alarms within the system • Generates customizable, detailed graphs and reports illustrating alarm history

Capital Predictor
Capital Predictor is a cloud-based budget projection solution developed to create an accurate list of uture maintenance needs. Users can accurately allocate resources for future work orders decades in advance by inputting information on existing asset lifecycles, facility condition assessments (FCAs) and work order history. This data is used to generate reports for key stakeholders to prove the value of work and the need for funding.

Prediction Modeling: Apply service-based life cycle degradation paths and proven proprietary algorithms at component, specific asset, asset type or asset class level, enabling accurate forecasting of the health of your entire network; monitor the effects of maintenance and treatments applied.

Live Data & Reporting:Improve efficiency exponentially by sharing accurate, digestible and up-to-date asset management reporting outputs - no training or software installation required.

Visualization Integrations: REST APIs and data connectors integrate seamlessly to GIS, BI and analytics engines to bring your asset management plans to life and engage your audiences. Integrate multiple input sources and create a unified, informed story.

Comparison Reporting: Forecast changes to future condition and service levels of every asset in your portfolio given decreased, fixed or increased funding. Inform capital investment decision-making to maximize asset health with accurate scenario modeling (up to 50 years) across treatment types, intervention points, funding levels required and more.

Energy Manager
Energy Manager is a cloud-based platform that creates unprecedented clarity into your utility bills and identifies areas of cost and consumption savings while improving your facility's conservation programs. With your organization's utility bills centralized, savings opportunities are easily visible by identifying possible billing errors and low performing buildings. In addition, Energy Manager moves beyond traditional utility bill accounting to enable true energy management, including measurement and verification of capital projects, near real-time utility data collection and engagement of building occupants, while seamlessly setting the stage for data-driven discussion on how energy is used in your portfolio and how to use it more efficiently.

*
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• Track and monitor utility bills and compare usage data • Quickly view high-level trends, cost and usage, view historic utility data and track ENERGY STAR rating with ENERGY STAR Sync via Dashboards • Configurable views, reports, searches and graphs
• Report on use/cost, carbon emissions, budget data, avoided cost and weather • Build custom reports based on utility bill information, use and cost rankings, and historical use/cost
• Using IMPVP standards, measure and verify use and cost savings while taking weather and relevant factors into account
• Create custom walkthroughs and steps to perform
• Create and manage Special Event Checklists and/or shutdown procedures • Create O&M tickets to track energy maintenance issues • Create Capital Projects to track and measure against actual usage

Energy Star Sync
Create an ongoing sync of your data from Energy Manager's database to Energy Star to see how you stack up with similar facilities and for compliance purposes, if needed.

Public Billboards
Ability to broadcast select reports and/or KPIs to external stakeholders and/or the community to show progress on ongoing energy efforts and show stewardship of valuable tax dollars. These are designed to be shared on public kiosks, large screens, computer monitors, tablets and more.

Utility Bill Population
Dude Solutions team populates your bill data into your Energy Manager database, thus reducing the amount of staff time needed to type or upload bill data and free you up to focus on more strategic items.

Utility Bill Population & Management
Dude Solutions team populates your bill data into your Energy Manager database, thus reducing the amount of staff time needed to type or upload bill data and free you up to focus on more strategic items. In addition to the populating your bill data, the Dude Solutions team will investigate any anomalies on the client's behalf to correct errors and prevent future mistakes made by utility providers.

Interval Data Recording & Management
Ability to see near-real time data (15-minute intervals of the day prior, or whatever the utility can provide) on your organization's usage. Identify and act upon waste before it appears on next month's bill and affects your budget.

EventEssentials Pro
EventEssentials Pro is a cloud-based collaborative event management solution that simplifies the facility scheduling and community use process, providing your educational institution with tools to process online payments and data to benchmark progress, plus the best practices coaching necessary to guide your team to success.

It includes:
o Facility Scheduling
o Recoup approximately $18 per student by implementing a cost recovery program and mproving coordination of support resources
o Automate the scheduling process and eliminate scheduling conflicts, ultimately saving your staff's time and maximizing your building's efficiency o Community Use
o Improve customer service by automating communication and feedback with community members using an online portal for all event requests o Recover $5 per student annually and 10 minutes per event by improving efficiency and communication with external groups
o Online Payments
o Save valuable time and money through a new online payment system. Online payments improve collections by 10% and save $2 per student per event.

TripDirect
Dude Solutions Trip Planning is a cloud-based trip planning and management solution that streamlines the educational trip workflow process. The solution is accessible via connection to the internet (see Technical Requirements). Each user will be given access via Dude Solutions Single Sign-On (SSO) credentials. From the central dashboard, users can manage requests, track trip-related costs for budget support, automate notifications for departments and provide reporting assistance.

Trip Management
o End-user trip request submission with status updates
o Automated routing for trip requests to approval managers o Print trip consent forms
o Manage driver and vehicle scheduling
o (Optional) score drivers by hours, overtime and tenure

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Budget Support
o Support budgeting data
o Track trip-related costs, including:

Driver wages
Mileage
Purchase

Event Manager
Event Manager is a cloud-based platform that helps you schedule, organize and promote all of your organization's events from start to finish in one system. From the time a facility request comes in to when you're running reports on the event afterward, Event Manager is your easy-to-use, centralized system for every task. The solution simplifies the approval process for facility usage requests, streamlines staff workflows to drive efficiencies, eases the promotion of events and facilities to amplify community engagement, and organizes billing to maximize cost recovery, all while compiling data you can use to confidently report on your events and drive future decisions.

Scheduling & Publishing
• Master calendar with private and public calendar sites • Upload specific schedules, such as classes and/or athletic events, to reserve space and display
• Customizable color, fonts and logos to match your branding • Event filtering by category, location and/or keywords • Registration and ticketing for paid or free events
• Event promotion via email or social media with built-in designs • SEO-friendly with Google Analytics integration available • Social referral features for many of the largest social media channels

Event Management
• Check availability based on locations or time
• Include setup and breakdown times
• Customize the workflow for internal event approval process • Manage tasks in relation to specific events while pulling in the proper service providers
• Online payment using our preferred providers: Stripe, PayPal and more • Pre-selected options for rooms/sites to be configured upon arrival of rented space • Create, send and track invoices
• Establish fee packages based on organization type

Community Use
• Request portal for community requests to utilize your institution's facilities • Ability for community to search using keywords
• Custom branding to best highlight your facilities availability for public usage

Incident
Incident is a powerful, online technology incident and help desk management tool that streamlines the entire technology workflow process, from incident request to resolution. Features include:
• Manages incidents for computers, audio visual and telecomm equipment • Enables requesters to submit incidents and check status online • Features enhanced routing with programmable logic for managing and automating incident approval and assignment
• Helps requesters identify problems at point of request through troubleshooting questionnaires
• Features work queues to group requests by problem type and automatically route and assigning incidents
• Enables easy import of existing inventory of IT assets • Tracks detailed asset information including assignment, history, configuration, related incidents and default priority
• Includes online IT discussion board for peer problem solving and role-based public knowledge base for requester self-help
• Integrates with EventEssentialsPro (sold separately) to enable requesters to submit technology requests for event setup
• Integrates with MaintenanceEssentialsPro work order management system (sold separately) to provide "one stop shopping" for staff to submit either facility or IT work requests

Insight
Dude Solutions' Insight takes out the need for manual entry with agentless, automated discovery and inventory management. Our solution creates a seamless, simple way to keep track of all the assets on your
network without the added bulk of individual agents on devices.

The Insight PAD initiates two major back-end processes: Discovery and inventory. o Discovery - The process of identifying devices on a network by detecting all of its

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live IP addresses using ICMP/PING and Nmap Port Scans
o Inventory - The classification and cataloging of discovered devices and collecting details on the device itself, such as the serial number, installed software and hardware details for the asset

SmartGov
SmartGov is a browser-based software-as-a-service (SaaS) solution that securely manages and streamlines processes at every stage of engagement. With automated, mobile-enabled technology, simplify access and processes for citizens and commerce surrounding new business startups, buildings and construction, community expansion, property valuation and more.

Permitting & Planning
• Centralize permit and project data
• Monitor contractor license information
• Automate workflow and approval process
• Define an unlimited number of permit and project types • Collaborate internally between departments or externally with clients • Calculate fees automatically, including late NSF penalties • Attach notes, scanned images and electronic files to a permit or project • Manage special zoning and conditional requirements
• Assign inspections based on geographical area, violation type or inspector workload • Integrate with existing GIS systems

Business Licensing
• Manage licensing from new applications to renewals and expirations, including timelines, fees and inspections
• Issue business licenses
• Generate notice letters for applicants
• Enable online application submittal and fee payment
• Allow for expirations or blocking of permit and inspection requests • Enable users to view business license history

Electronic Plan Review
• Paperless processing of all plan reviews and reporting • Enable workflows, task routing, approvals and digital plan review functionality • Concurrent review by multiple users in real-time
• Track changes and revisions throughout the lifecycle
• Add markups, comments and time-stamps to drawings
• Attach code references to comments and generate code reference/ comment documents
• Store frequently-used comments
• Compare multiple versions of drawings with overlay and side-by-side view

Enforcement
• Automate enforcement, from complaint submittal to resolution • Centrally track and manage unlimited case types, code violation activity and deadlines
• Assign inspections based on geographical area, violation type or inspector workload • Track investigations, hearings and legal actions
• Automatically calculate violation fines
• Attach notes, scanned images and electronic files to a case • View case resolution and create a permanent case history • Integrate with existing GIS system

Inspections
• Unify automated workflows, task lists, scheduling and note-taking • Define inspection types
• Create checklists of actions for each inspection type • Assign inspection types and checklists to every project, permit, case or license • Schedule inspections based on geography, type or inspector • Track every inspection as part of a permanent digital record • Sort, query and access records easily, from anywhere at any time

Mobile
• Full suite of permitting tools in the field via any laptop, tablet or smartphone • Document updates or code issues and communicate them with co-workers and clients in real time

Map Integration
• Enable visualization of any number of GIS layers alongside permits, projects, inspections and code enforcement cases with an ArcGIS integration • Five Esri GIS layers included: parcel boundaries, sewer or water lines, school districts, floodplain boundaries and zoning districts. Additional GIS layers are optional. • GIS layers can be displayed in conjunction with the standard base maps included as part of the core feature set

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• Display inspection search results and enforcement actions as a point on a map • Navigate existing cases and initiate new cases starting from a map

Public Portal
• Submit permit applications, including digital documents, digital plans, fee payments and inspection requests View the status of permits, inspections and violations • Print reports and required forms
• Access fee information
• View daily and pending inspection schedules, as well as year-to-date metrics • View and respond to digital plan markup and comments
o Review real-time plan check comments and inspection result

Online Payments
• Define fee types and rates

Assess fees and invoice for payment
• Receive partial or full payments and issue partial or full refunds • View transaction history
• Integrate with payment processors and Financial Management Systems • Manage security and uptime to allow for payments 24/7

65 Within this RFP category there may be
subcategories of solutions. List subcategory
titles that best describe your products and
services.

Education

Work and Asset
Energy
Events
Technology
Capital Forecasting
Government

Work and Asset
Energy
Technology
Capital Forecasting
Community Development
Events

*

Table 14B: Depth and Breadth of Offered Equipment Products and Services

Indicate below if the listed types or classes of equipment, products, and services are offered within your proposal. Provide additional comments in the text box provided, as necessary.

Line Item Category or Type Offered * Comments
66 Enterprise resource planning (ERP) solutions Yes
No
Not offered *
67 Human resource information systems (HRIS) Yes
No
Not offered *
68 Financial management systems Yes
No
Not offered *
69 Enterprise content management (ECM) solutions Yes
No
Not offered *
70 Student information systems (SIS) Yes
No
Not offered *
71 Facility management software (FMS) Yes
No
CMMS systems, event management,
energy management, capital planning *
72 Court, corrections, law enforcement, or justice
system software solutions
Yes
No
Not offered *
73 Municipal services, inspections, and permitting
management solutions
Yes
No
SmartGov community development
software *
74 Equipment and accessories related to the offering
of systems or solutions described above.

Yes
No
Not offered *
75 Services related to the offering of systems or
solutions described above.

Yes
No
Implementation, facility condition
assessments, additional training *

Table 15: Industry Specific Questions
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Line
Item Question Response *
76 If you are awarded a contract, provide a
few examples of internal metrics that will
be tracked to measure whether you are
having success with the contract.

Technical success with the contract will be measured in the following domains:

Information security and uptime
Support responsiveness
Implementation speed and quality
Information security and uptime

Dude Solutions provides 99.9% system availability which is calculated monthly and determined on a 24-hours-a-day, seven-days-a-week basis. The current status and incident history for our services is publicly posted at Dude Solutions status page - http://status.dudesolutions.com/. We consider the contract a success if we are meeting our system availability service level agreement.

Support responsiveness

Our internal support teams track time-to-respond metrics for all clients throughout the organization to ensure timely account management and responsiveness. Our internal team is committed to answering email questions within one hour and answering all phone calls within three rings.

Dude Solutions also tracks customer satisfaction through the Net Promoter Score to identify opportunities for improvement throughout the organization. We characterize a successful contract as a response of a 9 or 10 on the NPS index.

Implementation speed and quality

Our team will track key milestones throughout the implementation process, allowing us to determine whether the client's contract is being successfully executed. We do this through the use of Basecamp, a project collaboration tool and task list that supports the management and oversight of key project deliverables.

Dude Solutions will work with the client's Project Team to determine the best methods for tracking and acceptance for each implementation project.

*
77 Describe connectivity and integration
capabilities between your offered
solution(s) and other software systems.

We have a long history of working with organizations to integrate successfully with their products and various third-party systems. Our cloud-based SaaS solutions provide multiple out-of-the-box options to integrate with third-party systems. Our programs have the ability to store custom data for referential purposes sent from third- party systems. The data interchange/integration tools include:

Flat file data exchange via the Connector Tool (AddOn) - The flat file interchange via the Connect Tool contain referential IDs so that they can refer back to the relationship with data elements likes WOs to Assets, WOs to transactions, Assets to WOs, and more which can be leveraged to maintain data integrity and relationships.

Real-time data interchange via AE Rest APIs (AddOn) - The REST APIs allow the client full access to transactional and reference data captured in the system. These APIs allows for data import and export, as well as means for transactional data transfer. This is more of an advanced option, and requires technical resources on the client side.

Flat file downloads via the web application
Dude Solutions would work with the client to enable the following integrations with existing software systems, such as:

Purchasing
Finance
Accounts Payable
Time Management
Human Resources

*
78 Describe your migration, customization, and
upgrade processes.

Data Migration
Data Migration can be a complex process and demands that solid requirements are well defined in order to prepare for the data migration process.Dude Solutions will help the client determine the needs for data to be migrated from any legacy system into our products. Decisions will be made jointly via a thorough analysis of the legacy system data and how or if the legacy data should be targeted to be migrated to SmartGov.

The consulting team will ask a series of questions, such as:

What is the reason you want to migrate your data?
What are your public data request requirements?
What is the required retention period?
What elements are required to meet the need? Once determined, this can expand or lessen the scope to include or eliminate other data points that need to be tracked moving forward

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Are legacy systems still available to extract data from? Do you need to report on this data?
Do you need to be able to search for this data? What is the Search criteria? These questions will help us determine where to store data within SmartGov The data migration process will include the following steps:

Define requirements
Map data elements
Extract data
Transform data
Load data
Perform data validation with the client
Resolve data issues
Validate resolution
Obtain fresh copy of data
Add migrated data to configuration
Validate data and system configuration
Perform end to end testing
Perform final data migration
Move to Production/Training environments
Migration sign-off
Deliverables

Dataset assessment and set priorities with the client
Evaluate data quality
Work with the client to cleanse data prior to extract
Map data elements
Determine migration pre-requisites and sequencing
Define migration approach based on requirements definition Create and execute validation checklists
Assumptions and Constraints

The client will provide information related to:

Data Source
Database/Source Type (SQL Server, Access, Oracle, etc...) Type of Data (tabular, documents, permits, financial, etc...) Active data usage
Point of Contact who know the data structure and content usage Provide data validation and testing resources

Customization
Dude Solutions delivers each of its products as a Commercial Off-The-Shelf (COTS), multi-tenant cloud-hosted applications that we configure to meet our clients' needs.

Due to robust configuration capability and an intuitive UI, our products typically meet our client use cases out of the box. In rare cases where this isn't true, unique customization requests can be handled on a case-by-case basis.

Upgrade Processes
Dude Solutions runs a standing maintenance window each Wednesday night at midnight through which release notes are posted inside the app the day before being distributed. For any material workflow change where user action is required or a key work flow changes, users get seven days advance notice via in app notifications and emails.

Regular system maintenance is performed weekly during non-business hours (10:00 PM ET to 6:00 AM ET; Monday through Friday). Regular system maintenance can result in brief interruptions to system availability (but still maintaining the overall 99.5% 24x7 availability target).

*
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DocuSign Envelope ID: BCFFE7AF-D637-4B95-90EE-B5816EB44BCD 79 Describe your data integrity and protection
standards, data backup, recovery and secure
storage solutions.

Dude Solutions has a documented information classification policy for protecting information that is critical to the organization and its Customers. Information must be classified according to the risks associated with its storage, processing, and transmission. Consistent use of the information classification policy facilitates efficient business activities and insures all information is appropriately safeguarded. All Customer data is classified at the CONFIDENTIAL level as a minimum.

Data Storage

Dude Solutions stores Customer data in commercial state-of-the-art secure data centers.

These data centers undergo annual SSAE-18 type II audits and certification. Currently, the data centers are located in North Carolina (primary) and Pennsylvania (disaster recovery).

Dude Solutions also uses Amazon S3 and Glacier (Eastern US) for long term archiving of data. Dude Solutions does not store Customer data outside of the United States.

Data Encryption at Rest

Sensitive credentialing data, such as passwords, are salted/hashed using Password Based Key Derivative Function, also known as PBKDF2. In addition to the hashing of credentialing data, all other databases are encrypted at rest in data center hardware using AES-256 encryption.

Data Encryption in Transit

All user communication with Dude Solutions applications is via securely encrypted

* TLS/SSL (TLS v1.1 minimum) communication channels (https). Dude Solutions uses the most current technology for our SSL certificates: 2048 bit key, SHA-2 signature algorithm, and industry standard CA providers. Insecure cipher keys are not used.

Customer uploads of data -- if required -- are performed using secure FTP (SFTP) connections. IPSec VPN tunnels and TLS\SSL are used to transfer data between locations for disaster recovery and offsite backup.

Data Segmentation

Dude Solutions provides multi-tenant Software as a Service (SaaS) solutions. Customer data is logically segmentation based on unique Customer ID numbers. Data segmentation is enforced by constraints at both the application and the database management system level. Files attached to records in the applications are stored in separate folders on a file system.

Data Leak Prevention

Dude Solutions uses a third party managed security service (MSS) which provides firewall management, IDS and IPS. Dude Solutions' MSS actively monitors network traffic and takes appropriate/specified action when security events occur.

For more information

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Please refer to the attached business continuity
overview for more information about our data
integrity and protection standards.

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80 Describe your strategy related to
implementation, integration and use of
installation partners.

Implementation Strategy

Dude Solutions' implementation combines both offsite (virtual) and onsite implementation.

The Implementation Process for Asset Essentials is composed of the following stages:

Planning & Requirements
Account Configuration
User Training and Acceptance
Launch
The Planning and Requirements phase begins with an Orientation Call. The purpose of this call is to acquaint one another with key stakeholders, identify contact information, discuss objectives and milestones, and officially kick-off implementation.

During this call, the Project Coordinator aligns your business objectives with an implementation plan and resources tailored to the features and functionality of the application you plan to utilize. Both Parties shall mutually agree on the appropriate milestones to be set forth in the implementation plan prior to initiating the regularly scheduled requirements meetings. During the ongoing meeting, Dude Solutions shall be responsible for guiding and consulting with the Client's Project Team to discuss, gather and document the business requirements in our Production Requirements Document (PRD). Dude Solutions shall complete and submit this to the Client for its review and approval.

The Account Configuration phase shall commence upon receipt from Client of final written approval of the PRD, all required deliverables and templates necessary for Dude Solutions to complete the configuration and customization of the Dude Solutions application. During the Account Configuration Phase, Dude Solutions may require Client to review and approve specific, smaller components of the overall implementation in order to configure and customize a subsequent component.

During the User Training and Acceptance phase Client will have the ability to conduct test cases as determined by Client in consultation with Dude Solutions to determine whether the product performs in accordance with the application's documentation, the Agreement, and the specifications for Client's documented business requirements.

During the Acceptance Period, Client will conduct Acceptance tests in accordance with the Test Cases, and will report any defects discovered in Client's testing, in accordance with the process for reporting that shall be agreed upon by the Parties during the Requirements Phase.

The Launch phase shall commence upon written Acceptance of the implementation provided by Client to Dude Solutions.

A multi-phased implementation would require an interative approach for multiple user groups across project sites. These phases would be repeated, as needed, based on the client's requirements.

Integration

Dude Solutions manages some direct connections through our Connector tool, which will be scoped during the proposal phase for each client.

With regards to other API integrations that fall outside of this traditional scope: Client will be responsible for all data integration points. Dude Solutions Inc.'s will provide API documentation. However, resources to manage integrations with third party software will the be responsibility of the client. Dude Solutions Inc. has decided not to have specific integrations with other solutions in order provide our clients the freedom to leverage our data in any system, provided there is capability, instead of a select few.

Installation Partners

Dude Solutions does not use installation partners.

*
81 Identify any mobile applications available
for your offered solutions, if applicable.

Dude Solutions offers dedicated mobile applications for two of our systems:

SmartGov and Asset Essentials.

All other products are accessible through web browsers on any internet-ready device.

*
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Table 16: Exceptions to Terms, Conditions, or Specifications Form

Line Item 82. NOTICE: To identify any exception, or to request any modification, to the Sourcewell template Contract terms, conditions, or specifications, a Proposer must submit the exception or requested modification on the Exceptions to Terms, Conditions, or Specifications Form immediately below. The contract section, the specific text addressed by the exception or requested modification, and the proposed modification must be identified in detail.

Proposer's exceptions and proposed modifications are subject to review and approval of Sourcewell and will not automatically be included in the contract.

Contract Section Term, Condition, or Specification Exception or Proposed Modification

Documents

Ensure your submission document(s) conforms to the following:

1. Documents in PDF format are preferred. Documents in Word, Excel, or compatible formats may also be provided.

2. Documents should NOT have a security password, as Sourcewell may not be able to open the file. It is your sole responsibility to ensure that the uploaded document(s) are not either defective, corrupted or blank and that the documents can be opened and viewed by Sourcewell.

3. Sourcewell may reject any response where any document(s) cannot be opened and viewed by Sourcewell.

4. If you need to upload more than one (1) document for a single item, you should combine the documents into one zipped file. If the zipped file contains more than one (1) document, ensure each document is named, in relation to the submission format item responding to. For example, if responding to the Marketing Plan category save the document as "Marketing Plan."

Financial Strength and Stability - Dude Solutions Financial Disclosure Form - 7.8.20.pdf - Wednesday September 02, 2020 09:36:40 Marketing Plan/Samples (optional)
WMBE/MBE/SBE or Related Certificates - Clearlake Capital Group - Minority Ownership Certificate (12.1.2019).pdf - Tuesday September 01, 2020 12:14:33
Warranty Information (optional)
Pricing - Sourcewell Price Book.pdf - Tuesday September 01, 2020 11:27:40 Additional Document - Sourcewell data sheets.pdf - Wednesday September 02, 2020 08:58:08 DocuSign Envelope ID: 5EC59E84-7998-407A-9E76-83EB8A0744E3 Item 1I - Page 64
• •
•
•
•
•
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Proposer's Affidavit

PROPOSER AFFIDAVIT AND ASSURANCE OF COMPLIANCE

I certify that I am the authorized representative of the Proposer submitting the foregoing Proposal with the legal authority to bind the Proposer to this Affidavit and Assurance of Compliance:

1. The Proposer is submitting this Proposal under its full and complete legal name, and the Proposer legally exists in good standing in the jurisdiction of its residence.

2. The Proposer warrants that the information provided in this Proposal is true, correct, and reliable for purposes of evaluation for contract award.

3. The Proposer, including any person assisting with the creation of this Proposal, has arrived at this Proposal independently and the Proposal has been created without colluding with any other person, company, or parties that have or will submit a proposal under this solicitation; and the Proposal has in all respects been created fairly without any fraud or dishonesty. The Proposer has not directly or indirectly entered into any agreement or arrangement with any person or business in an effort to influence any part of this solicitation or operations of a resulting contract; and the Proposer has not taken any action in restraint of free trade or competitiveness in connection with this solicitation. Additionally, if Proposer has worked with a consultant on the Proposal, the consultant (an individual or a company) has not assisted any other entity that has submitted or will submit a proposal for this solicitation.

4. To the best of its knowledge and belief, and except as otherwise disclosed in the Proposal, there are no relevant facts or circumstances which could give rise to an organizational conflict of interest. An organizational conflict of interest exists when a vendor has an unfair competitive advantage or the vendor's objectivity in performing the contract is, or might be, impaired.

5. The contents of the Proposal have not been communicated by the Proposer or its employees or agents to any person not an employee or legally authorized agent of the Proposer and will not be communicated to any such persons prior to Due Date of this solicitation.

6. If awarded a contract, the Proposer will provide to Sourcewell Participating Entities the equipment, products, and services in accordance with the terms, conditions, and scope of a resulting contract.

7. The Proposer possesses, or will possess before delivering any equipment, products, or services, all applicable licenses or certifications necessary to deliver such equipment, products, or services under any resulting contract.

8. The Proposer agrees to deliver equipment, products, and services through valid contracts, purchase orders, or means that are acceptable to Sourcewell Members. Unless otherwise agreed to, the Proposer must provide only new and first-quality products and related services to Sourcewell Members under an awarded Contract.

9. The Proposer will comply with all applicable provisions of federal, state, and local laws, regulations, rules, and orders.

10. The Proposer understands that Sourcewell will reject RFP proposals that are marked "confidential" (or "nonpublic," etc.), either DocuSign Envelope ID: 5EC59E84-7998-407A-9E76-83EB8A0744E3 Item 1I - Page 65
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substantially or in their entirety. Under Minnesota Statutes Section 13.591, subdivision 4, all proposals are considered nonpublic data until the evaluation is complete and a Contract is awarded. At that point, proposals become public data. Minnesota Statutes Section 13.37 permits only certain narrowly defined data to be considered a "trade secret," and thus nonpublic data under Minnesota's Data Practices Act.

11. Proposer its employees, agents, and subcontractors are not:

a. Included on the "Specially Designated Nationals and Blocked Persons" list maintained by the Office of Foreign Assets Control of the United States Department of the Treasury found at: https://www.treasury.gov/ofac/downloads/sdnlist.pdf;

b. Included on the government-wide exclusions lists in the United States System for Award Management found at:
https://www.sam.gov/portal/3; or

c. Presently debarred, suspended, proposed for debarment, declared ineligible, or voluntarily excluded from programs operated DocuSign Envelope ID: 5EC59E84-7998-407A-9E76-83EB8A0744E3 Item 1I - Page 66
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by the State of Minnesota; the United States federal government or the Canadian government, as applicable; or any Participating Entity. Vendor certifies and warrants that neither it nor its principals have been convicted of a criminal offense related to the subject matter of this solicitation.

By checking this box I acknowledge that I am bound by the terms of the Proposer's Affidavit, have the legal authority to submit this Proposal on behalf of the Proposer, and that this electronic acknowledgment has the same legal effect, validity, and enforceability as if I had hand signed the Proposal. This signature will not be denied such legal effect, validity, or enforceability solely because an electronic signature or electronic record was used in its formation. - Kathryn Bennett, Proposal Manager, Dude Solutions, INc.

The Proposer declares that there is an actual or potential Conflict of Interest relating to the preparation of its submission, and/or the Proposer foresees an actual or potential Conflict of Interest in performing the contractual obligations contemplated in the bid.

Yes No

The Bidder acknowledges and agrees that the addendum/addenda below form part of the Bid Document. Check the box in the column "I have reviewed this addendum" below to acknowledge each of the addenda.

File Name
I have reviewed the
below addendum and
attachments (if
applicable)

Pages
Addendum_7_Public_Sector_Admin_Software_RFP_090320
Thu August 20 2020 03:52 PM 4
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Mon August 17 2020 07:56 AM 2
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Mon August 10 2020 02:35 PM 1
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Thu August 6 2020 10:34 AM 2
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Thu July 30 2020 03:38 PM 3
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Thu July 23 2020 12:34 PM 1
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Fri July 17 2020 09:18 AM 1
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CFO
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AMENDMENT #1
TO
CONTRACT # 090320-SDI

THIS AMENDMENT, effective upon the date of the last signature below, is by and between Sourcewell and Brightly Software, Inc. (Supplier).

Sourcewell awarded a contract to Dude Solutions, Inc. to provide Public Sector and Education Administration Software Solutions with Related Services, to Sourcewell and its Participating Entities, effective November 6, 2020, through November 2, 2024 (Contract).

Supplier notified Sourcewell that it changed its name to Brightly Software, Inc. Supplier has requested modification to the Sourcewell Contract to reflect the name change.

The parties wish to amend the Contract as follows:

Throughout the Contract, the name “Dude Solutions, Inc.,” will be replaced with “Brightly Software, Inc.”

Except as amended by this Amendment, the Contract remains in full force and effect.

Sourcewell Brightly Software, Inc.

By: By:

Jeremy Schwartz, Chief Procurement Officer Dan Graham,

Date:
3/10/2022 I 8:33 AM CST

3/9/2022 I 7:00 PM EST
Date:

DocuSign Envelope ID: 5EC59E84-7998-407A-9E76-83EB8A0744E3 Item 1I - Page 68

oauette,
Executiv

Approved:

By:

Chad C e
Director/CEO

Date:
3/10/2022 I 8:34 AM CST
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~
DocuSigned by:

Ckl c~@mt,
7E42B8F817 A64CC ..
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sourcewell Contract #090320-SDI | Amendment #1

Page 1 of 1 ends

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11 12
13 What ara ~ company's expectations in the Dude Solution s intends to contn ue to closely suppon par1icipatng entit ies that are event o! an award? already usilg our procb:ls . Ou, Legendary Support T earn alld RJOU5I custome r service organizatio n will provxle Sourcewe!l's participatmg entitie,; w;tt, lhe procb:I in'onnation and new se,vice,; 1hey need ID keep !heir operations optimized .

Demonstrate yow mancial sln!ng1h and
stabilrty wlh meaningful data. This ccdd
include such items as fnancial statements ,
SEC flslgs. cre<fll and bond mtngs . letters
of cred it. and detailed refe<ence lette<5.

Upload supporfng docmler>ls (as applicable)
in the dowme11t 141load section of ~
response.

Whal is your US mart.et share for the
solutions 1hat you are popos.ng'?
What is your Canadian martet share for 1he
solutions 1hat you are popos:ng'?
Has your llusiness ever p ettion ed fa
bankrupley protection? If so. explain in deta! .

How is )'OU' organization best described : is ii
a rnanlfacillrer . a distribula- /dealen'reseller. or
a. sennce provider'? Answer whichever
question (e'!her a) « b) j ust below) best
applies ID ~ organization.
a) If your compa ny is best described as a
disrilutor /dealer~seler {or s;milar entity).
provid e your written au!harization to act as a
dislributon'dealff/reseller for the manufacturer
(K the podUCIS proposed in lhis RFP. If
applicable , is ~ deal.er network
independe nt or company awned?
b) If your company is best described as a
manu'aciurer or service p=ider. descri>e
your relations hip with your sales and sennce
lorce and with your d ealer ne1wor11 in
delivering !he produm and se,vioes proposed
in this RFP. Are the<ae individuals your
employees . o r the employees of a 1hird party?
Similarly, our sales team is dedicated m expand ing our roster of participa1ing entities. oifemg exoeptional value to Sourcewell's subscribers .

Pf~ refer to lhe anached linancia l disclosure form n !he bid attachments section.

In 2019, Dude Solutions surpassed S100 million in annual revenue .

Dude Sootions' mo,e than 12,000 clients and more than 800.000 active users span Federa l , OoO, State agencies . local government organizat ions, and oommerc ial enti!ie,; .

Dude Solutions currently suppons mere than 550 clients across ~ion . manufachmg. governme nt and hea!ihcare ilduslrie s throughout Canada .

No.
b) Dude Solutions will pmiaJiy use our own employees to implement the software we isovide " Dude employees are respons ible fm Ir.lining. onsite consulta1ion and ongoing d ient support. Our sales and service force is primarily employe,d by Dude Solutions.

In some instances . Dude Soluti ons ~ partner with !llid-party vendOf'S to complete professiona l ser,ices such as facilities condition assessmen ts or utSy bil gathering and population.

OSI Jew-rages the below e11aluation criteria ~ considemg a subcontractor:

Markets Senie<I - Must align to DSI Manet's (Education. Government , H""'1hcare « Manufaclurirg)
Years in 8usinessn.1astet - Must show a consistenl track record in lhe rnarte1 Geographical Areas Served - Must have n.agion al or national foo1print Number of Ellljlloyees - Must have available resoun:es to staff appropriately Reveaue and Financial Slabi lity - Must show a consistent tract record of growlh and proiitab ~ity
Sull;ed Matter E.lcper1ise - Mu si provide industry blowledge and subject matter expert ise
Added Value Services Provided - Must pr<Mde a semce that would be a value to OSI client base
Ref-elaJces - Must have ~ references
If a subcontractor passes the initial criteria above, p rior to approval of a subcontractor . the smoontracUlf mUSI meet the following:

OSI Mllimum Insurance R equirements
OSI Payment Tenns
To bec<Jme a OSI aulhorized Se,vioe Provide r, Vendors have ID ha,,.. an active master service agreeme nt in place with the OSI. Agreeme nt is needed to by oor Exewtive leaders hip team.

Bid Number: RFP 090320 Vendor Name: Dude Solutions
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DocuSign Envelope 10 : BCFFE7Af-0637-4B95-90EE-658 16E844SC-O 14 If applicable. p,ovide a decaned e.xplanabon Dude Solutions has not iden1ifled any pn:,~ssional licenses that are requ ired to be ouUining the licenses and certffic.>tions lh.al held by lhe crg;miz;aticn in pursuit of the busn,,;s contemplaled by lhe RFP. We are bod! requi-ed to be hetl, and actually would like to describe lhe licenses and certilicatioos related llO cu data storage, held. by your «ganiz:a.tion ~ncluding 1hird
parties and subcontractors lhat you use) in
wtiich provide clients with peace of mind regard ing lhei' in'onnafo n managEment and busn,,;s conlinuity .
pursuit ol lhe business contemplated by this
RFP. Data staage cenmeation and licens,we
Dude Solutions peiforms amual HIPM .and PCI Data Security Standards assessments , Dude Solutions is EU-US Privacy Shield registered.

The data cente rs where Dude Solutions Cus1Dmer data is stored and processed are aulited under SSAE 18 Type 2 SOC 2. PCI-DSS1. GLBA and HIPAA standards annualy . They are also IT AR and EU-US Privacy Shield registered. Third party secuny audits a re c:onducle<I annually and incbte penetratio n testing .and internal netw<rl security audits for all locations.

Dude Solutions aligns w~ the requianen1s af the family Education Rights and Privacy Ar;. (FERPA ). FERPA does not requi-e or recognize audits or olher oerfificafons . so any academ ic institution that is subjed to FERPA must assess for lhemselves l'Obelher and how its use of a cloud service a:!ects its ability to oomplly w~ FERPA requi'ements. Dude Solutions malces the follow ing contrar;.ual committnen1s that attest m its alignment
Dude Solutions canmits to usng Customer data Ofjy to provide ocga.nization.s with our cloud services and does not rnne Customer data for advertising Dude Solutions comm."ls not to dis.close Customer data except as the ecluca.tional inst:tutio n dire-,;.,;, as de.sailed in lhe con net. or as ~ ired by law Dude Solutions appicat ions do not process , s10re or transmit sensitive student in'orrnation or student educational r ecords
The CJ IS standards are general ly based on standard security best practices { ex. ISO 27001 and NIST) wnh which Dude Solutions is a ligned. Dude S<mtions application are not des.is,led or rotended to access CJI. likewise , the servioes pl"Ollided by Dude Solutions support personnel to implement and maintasa our appicaticn do not reqwe or even contemplate access ID Custt>mer systems procesmg CJI.

Dude Solutions has mapped cu cootrols and lhe controls ol our partnef5 to the NIST Cloud Canputing re~enoe a:rchitec-ture and associated c:ontrnls as denned by the C~rity Frarnewort . Dude Solutions is commltted to compliance with these NIST requrernents a nd 01her ~ nt industry standards such as NIST 800-& , NIST SP 800- 171 , and FIPS 200.
15 Provide all · s uspension cir Debarme nt"
in'ormation that has applied to your
Dude Solutions. Inc. has no pas.I c,r present lil:jgation, suspension cir debarmen t organization dumg the past ten years.

Bid Number RFP 090320 Vendor Name: Dude Solutions
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Ooc:uSign £nvelope 10: BCFFE7AF-063 7-48115-QIJEE-,B5816EB44BCD Table J: Industry Recognitio n & Marketplace Success
Line
Item
16 17
18 19
Question
Descrile any relevant n dusiry awards or
rec:c,g,ition thai your a,mpany h as received
in the past live years
What percentage a( your sales are tti the
governmenta l sector in the past three years
What percentage al your sales are tti the
educaton sector in the past three years
List any state, provinc ial, or cooperatllle
purchas ing conlraCl5 1h31 you hold. What is
the annual saJes volume !or each of these
ccntracts over lhe past three ye;J115?
Res ponse •
In addi1ion to reeognition received for as rapid revenue and employee grnw!t>---and being recognized as one of the region"s "Best Places ID Wort" over multpe years-­ Dude Solutioos has garnered medu attention in both local and national publications for our various products , client ser,ioe , and partner relalion ships_ Several of them are docum ented below:

Automation l't'orl d oriline publi5hed an article based on Pepsi Bottl ing Venture 's success wi1h 00' software plalfonn_ August 2017
MyTech De<::isions.com fe.alured our Event Ptmlisher software. and its use by our c!ienl, Spartanburg Community College . ii ti& Project ,of lhe Week on Tech Decisions_ Sei:>tembef 20 17
H FM Magazine published an ar1icle on our CMMS solutions for hosp'ti ls Eeatumg lbeWorx Htt> producl .b>e 2017
GovTech .com ran an and!! Imm the perspe,ctve of our d ient. Spaldng County. GA, in its cnme ouUet Government T edlndagy . nie 2017
Worsh'p Facilities Magazi ne featured a Dude Solution s" case s1udy w:th NClfthRidge Church on wor.;hipfacl ities.oom, July 2017
Senior Housing ~ws was insps,!d enougi by as whitepaper, Including Maintenance within Your Community 's Strategic Plan, lo publish an article on the topic on its site :
seniomousingnews.com. S<;ptembe,- 2017
Dude Solutions' other awards incllde :

Fnalist n the Software calegory for the 20 19 NC TECH Awards , North Carolina's annual statewide awards proiµm reeogniz,iig innovatio n. growlh and leadership in the ~ sector .
#13 on the 2019 NC Mid-Market Fast 40, our second year in a row o n this list, which recog nizes mid-size compan ies n Nor1h Carolina based on revenue and empoymen l s,owth_
Won the Tria~ Business Joomal Leaders in Diversity Award . rE<:OQnizing companies that haw shown an excep<ional commiunent ID promot ing practices Iha! advance dYers:!y in lhe workplace and in busness leadership . A nod ID the fanlaslic wort ou- diversity committee h as done in just one year of existence .

And finally, one of our products . TheWCIO(HUb, tool! home lhe Vision Award in the Sman BuildingsJloT/Software ca1egory.

Dude Solutions maintains approxirn"1:ely 1. 500 gDt1a111T1ent d ients_ Government sales have made ~ !he following percentages of ou- annual revenue :

Year
2018
2019
2020
Pernentage of Revenue
IQ%
21%
27%
Dude Soluticns maint.ms approximately 5,SOO educal ion clients_ Educaticn sales have made ~ !he -allowing pe=ta ges of ou- annual lt'venue :

Year Pe<Cl!fltlge ,of Revenue
2018 5Q%
2019 57%
2020 53%
Dude Solutions panq,ates n AEPA. Omnia a nd Mohave cooperative purchasng agreements_
We are happy to provide more inronnation about the sales volumes of lhese comracts wi1h the completion al an NDA.
20 List any GSA contracts or Standing Offer's None
and Supply Arrangements (SOSA) th.al you
hold. What is the annual sales ..cbne for
each of these contracts over lhe past inree
years?
Bid Number: RFP 090320 Vendor Name: Dude Solutions
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Line Item 21. Sl4)ply referenc e information from three customers v.tio are elig'bl e to be Sot.-cewe{J partiQJ)31ing entities .

Entity Name • Contact Name • Phone Numbe< •
City of London , Ontario , Canada Khaled Shahata (519) 66 1-2500 x7011 Weslem Washngton University Scott Dacugh (360) 650-2412 City ol M011nt Vernon, Washington Chris Phillips (360) 336~2 14 Elk Grove Unified School District Chris Elohrer (916) 686-TT45 T ebn County, Wyomng Paul Cote (307) 699-34116
Table 5: Top Five Government or Education Customers
;-
.

Une Item 22. Provide a list of your top five government. education , or non-profit customers (entity name is optional1I, including entity type, the state or province the entity is located in, scope of the project(s), size of transa ction(sl, and doltar voli.nes from the past three years .

Entity Name Entily Type • State I Scope of Wort<• Size of Tr.insaetions • Dollar-Vo lume P,1.5tlhr ee Prov;nce • Years
Smcklon Education California - CA Project Service s - Fa~ Dude Solutions does not Dude Solutions doe-s not Unified Schoo l Conditions Assessment & PM disclose the size of disclose the size of .

Dislrict Schedu le C,e.ation transactions a individual transactions for individual clients. clients.

Austn ISO Educatio n Texas-TX Project Services - F aciily Dude Solutions does not Dude Solution s doe-s not Condition Asse ssment disclose the size of disclose the size of transactions a indlllidual transad:JOnS for individual
clients. clients.

Delaware Go""'11Rllellt Delaware • DE Project Service s - Faciily Dude Solutions does not Dude Solution s does not Ofgceo f Conditions Assessment & PM d&:lose the size of disdose the size of Managernem Schedule C,e.ation transactions 101: indlvidual transactions for individual and Budget • clients. clients. .

Drvision of
Facirtties
Management
Baltimore City 6duca110n Maryland - MD Project Services - Faciily Dude Solutions does not Dude Solut10ns does not Poolic Schools Conditions Assessment & PM disclose the size of disclose the size of .

Schedule C,e,ation trans.actions b individual transactlans for individual clients. cients.

Palm Spmgs Education California - CA Project Services • Faciity Dude Solutions does not Dude Solutions does not Unified Schoo l Conditions Assessment & PM disclose ihe size of disclose the siz e of .

District Schedu le C,e.ation trans.actions a individual transactions for individual clieolts. ctients.

Table 6: Ability to Sell and Deliver Service
Describe yotl" con, pany's capabi lity to meet the needs of &ucev.-ell participating entities across the US and Canada, as applicable . Y,our response should address in detail at least the fol lowing are as: locations or your network of sales and seivice providers, the numbe r o f ~ers (full-time e<JJivalents) invotved in each sector, whether these workers are yoor direct employees (or employees of a third party), and any ovenap between the sales and setVice runciions .

Li ne Question Response • Item
23 Sales force. The estimated num~ of e~s in the major sales,rebted d~panmefflS folows.

Please note that not a:I employees are represented in 1hls list. .

Total Employees 520
Sales 145
Marlietng 18
24 Dealer nelW'Of'k or other dis1ribu1ion memodS, A1 lhis lime, Dude Solutions o'ters ciood-based sohware Iha! does n()( ~ e a dealer or dislnbulion netNon; these funcfians are performed in\emally. .

Bid Number. RFP 090320 Vendor Name: Dude Solutions
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Service fc,rce.

De-scribe in detail the process and
proce<be of your cusraner senrice
program. if applicalll,, . klduck> your
response- tme cap3b~ es and
comm."imen3 , as ""' as any ocent:ives that
~ your providers meet your stated
senrice goals or promises .

Bid Number: RFP 090320
T ot.11 Employees 520
Client Services 135
Developme nt 6~
Prod uc:1 Managelll€flt 4
IT 6
Acccu:nti'lg/1¼/legal/Biz Ops/Oth er Support 57
For almost two decades. Dude Sdulions has slrilled to be a leader in both SofMate.. as,.a.Service enretpnse operations management systems and ., client satisfaction. \Ye WOO< hand in hand with our clients every day to help !hem achi<>ve their goals and create lhe best work of thN lives. Our commilment is sho.m by lhe number.;:
12,000+ daily users
Q3% reten·oon rate
Q7.5% cus1Dmer satisfadion rating
Net Promoter Score of 54 - ahead of all compelitors and iconic compan ies such as Target. ISM and more
Customer Support
F mm the momenl you start as a client. you'll have a dedicated representative there to help you every step of lhe way. And. ifhal support doesn1 stop when irnplenentatDn is complete. As a Dude dient. you wit receive unlimited training and technical support for lhe <llration of )")Ur subs.cripoon term .

Yow prinary suwor, wil come d~Uy "lorn our headquatters in Cary, Nortll Carolila .

Ou- poicies requre lhat our toll-free technical supl)Oft hodine be answered before the third ring. You1 always read\ a live representat;..e when you call. and we answer 98% of al email questions witlm one hour. We also am lo resolve our clerns issues witlwl two hours. And, chere are never any additbnal charges or ~rt oontrad5 involved. WhE1her you have technical ques!ions, need advice, need ID get a new hre trained. or need IX> qudfy run a repM be6oc-e your upcomrog bo3fd meeting. help is onlt a cal e-mail or chM rmay .

Ltfetme supporl for all actille product Stlbsaiptions includes:

Toll-&-ee IElephone support by dialing (877} 655-3833 , Monday lo Friday 8:0 AM - 6 PM ET
Friendly repesenta tives will answer the phone within 3 rings and di'e<:t you ID a knowledgeable te-am member who can help
Send us an email - we answer 98% of our suppoft ernais with111 1 hour Reach us instantly through our software w ;th i;,,e chat dumg business hours Best practice,; webinars and podcasts which share new trends, ~ r reports , and lips
Training re~ webcasts are a great resource lor clients who need a refresh..- a.'ter their initial traamg , or for new employees that could benefit from a training sesSJOn OSI shall use commerc ially reasonabe elfons IX> make the Servioe available ~ -9% for each full calendar month during the Term, determned on a twenty-iu(24 ) hours a day, se..en (7) days a week basis (lhe "Selvice Stlndard"). Servioe availability for access and use by Subsaibei1s) excludes unavailability when due 1o: (a) any access 10 or use of lhe Service by SIJ>scriler c,r any Account User that does not s1rictly comply with lhe terms of !he Agreement or !he Documentation; (b) any failure of performance caused in whole or in part by Sl.t>scriber's delay in performing, or failure lo perform, any of ils ,obligations under 1he Agreement ; (e) Subscriber's 0< its Aceo<nt User's Internet connecwty; (d) any Force Majeure Event (e) any falure , inllemiption, outage . 0< olher prcblem wih Internet service 0< Non-DS I Service ; (f) Scheduled Downtime; or (g) any disabling, suspension , c,r termr,ation of lhe Service by DSI pursuant ID the terms of Ille Agreement ·schedu led Downtime· means . w'lh respect 10 any applicable Service, Ille total amount al time (measured in minutes) during an applicable calend..­ monlh when such Senrice is unav.dab le for the majority ai' Subscribers' Accoont Users due ID panned Service mamlenance. To the extent reasonably practicable, DSI shal give al least eight (8) hours prior elec:lronic no!ice oi Service ma'ntenance events and schedule outside the busness hours of 6:00 AM • IO:0 PM EST.

OSI shall ~ reasonable ef!'orts ID ensure the availabiity o' the API in accon:lance with lhe service levels descdled in Section 3.3(a). Notwilhstand ing 1he foregoing . OSI does not guarantee any required uptine. perfonnance. or integrity of any product. appicalion or service that integrates with and/or ofherwise utiiz.es lhe API fincluding, without lirnib.l:ion. any such pro<llc:t, application or service cle,ieloped by Subsai ber ).

Moreover, DSI shal nol be liable to Subscriber or any Third Party for lhe unavailability of the API or lhe fai ure of lhe API to perform in accordance with ils specoca!ions .

S~er shall not represent to any Third Party any availablfy or perfonnance levels wilh respect to lhe APL
Oude Solutions is transparent regarding our systems availability. \'le p,,blidy post our availabifity sJ:e (http://starus .dudesolut:ions.com/) to provide customers w:th acce_ss ID OU' his1D<ical avaiab ilrty metrics and real-time status.

Vendor Name: Dude Solutions
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DocuSig n Envelope ID : SCFFE7 AF-0637-4BQM lOEE-B58 16EB44 BC D 27 ldenffy pa ability and will;ngness ID
provide your product$ and servicE,s to
Dude Solutions is willtng and able to provide products and services to a!I Sourc:ewell palticipatng entities in lhe United States.

Soun:ewel pani""amg emities in lhe
United States. Our team completes niplementatio n for more lhan 500 clients and 2.000 products amualy . Our 500-pe<wn globa l team supports more than 12,000 clients.. 0... capacity to quickly respond lo Soun:ewe ll members' needs is more than adequate , !hanks to our Ag'3e approach to development and implemeniation. .

For more lhan 20 ~ars . we have demonstra!ed a pror;en irack ~ of building. migrating, and manag ing a wne variety of enterprise COTS so..'lware soMions m 11\e cloud . Our slreng!hs as a partner revolve around o ur core expertise W11h product- and user-centric so.'lware developnent Dude Solutions bolsters this focus with be,;t p,ac6ces m modem software developme nt lr.ec:ycle, mcluding onQOi>g comrni1ment to A{ille methodologies and beautifu l UX design.
28 ldent:fy pa ability and winilgness ID Dude Solutions mainta:ns an of"~ in Toronto. Ontario and provides senrioes U> more provide your product$ and servicE,s m
Sourcewel participating e ntities m Canada .
than 500 Canadian clients . Data storage for Dude Solutions products 15 hosted in the United States and complies wllh applicable security laws !of gOYemment agencies m Canada and abroad .

Dude Solutions provides softwa re ID d ienls in the Un~ed States and nine other countries around the world . We are ~ capable of executing conlracts and pror;iding servx:es for Canadia n entities w-thin bod! government and educatio n sectcn.. 2:11 Identify arry geographic aseas at the Un~
Slates or Canada that you wil NOT be~
Dude Solutions does not have geogaphic limitations Iha! WIUd prevent us from serwig all'/ area ,of lhe United Stales or Canada thal is adequately prcwisioned wi1h sermg through me proposed cootract in1emet service to deploy our software. 30 ldentfy any SOurcewell parttj)ati ng entity Dude Solutions d participate m al ently seclllrs , includng government , education and sectors (Le .• government , edlc:3tio n, not-for-
~ ) that you wil NOT be fully serwig
not-for-profit.
through lhe proposed con1ract. Explain m .
detail. For elCafflple, does ywr company
have ,only a regional presence , or do orher
coopaative purchasing contraas limit ywr
ability to promote another conlract?
31 Define any specific cootract req uirements or None. Dude Solutions of!eB virtual producl implementnion lhat would a/lat, us to zestric6ons that would apply lo our deploy ,our SaaS systems in all'/ location with internet access . . participating entit ies in Hawaii and Alaska
and in US Territories .

Bid Numbe<: RFP 090320 Vendor Name: Dude Solutions
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Line Question Response • lt~m
32 Describe your marketng strategy far When a OudeSolutians accoum executive identifies a client er prospect that is considering promotng this contract oppa1Unity.

Upload representative sa111>les of your
a ~ n and also mentions they are plannilg Ill use an RFP p,oce5s. lhe el1ljlloyee wil inlroduce S<Ut:eWell as an opfun lhat would be ai benefit ID the client and/er prospect. mam,tng materials fd applicable) in
lhe document upload section oi )'C)Ur
This happens r, highly oustomiz_ed. ooe--lCK1ne ocnversaton between lhe prospect/client and lhe DudeSo1utions efl1)1oyee. Because most of our clients and prospedS are already response. Sournewell members, we primarily need to remind them of lhe bene'"~ lha1 Souroewell provides at the righl po,nt ri their buying precess-
Dude Solutions ritends lo provide a website section dedicated to ow valued cooperative pt.Jrchasilg pamers , along wi1h co-branding that will clearly identity Souroewell as a procurement mechanism. Flather. o..- mar1<e1ing learn is prolid ing q,pomnilies lo, Sournewell 1D dieclly reach poo,ntial clients thrn,q, event sponsorsh'p and aoce,;s al Dude Un~ . C<llateral provided at Dude U, ow annual user conference , wil route prospects towanl Sournewell as a purchasing pla~OITI\.
33 Describe -yo<.- use of technology and Dude Solutions uses a busiless inteli9ence tool called Qfik to power ....- marleting dig-.ial da1a (e.g., 50cial media, insights across channels and programs to best Uldersta nd what is wcrting most effecmely metacbt, usage) m enhance
marl<e-ting effectiven€$S.
in our slrategy. programs, and mix_ Qlik pt.Jls data Imm SalesFcn:e, Mari:eto and Google Analy0cs consolidate$ and allows a wide range of analy1ios across lhe prospect and cient journey. This inbma1ion alows us m make smart adjustments in our programs and approach.
34 l, your ,..;ew, what is Soun:ewel's role
in promotng conlracts arising out ol
Dude Sokrtions would expect that Sourcewel wil continue to represent our product In es. aligned le support lhe Public Sector and Education Mnnislration Software Solutions with this RFP? How will you integrate a
Soun:ewe~ contract inlll your
Related Setvices contract. as well as 14)date their website wilh our marl<eting colat eral, spons« Dude University 2021 and potentiaty h elp us drive acquisc'tion to events ihat we sales process ? host reaching thousands of gcveromenlal, higher educa1ion, K-I 2 education. nonprof.t, ail.al go,,,emment, and olher pt.Jbic agencies located in the United States and Canada who are potential dents.

Dude Solu1ions will continue to educate our n.riona l education and 9ovenvnen t vertical sales t<>ams on the ilWarded contract (supportng contracl docunents , 60K memba b.ise , etc..) and oonln)e d edJoa1ion and value proposition using their contract offers to our entire pt.Jblic sec!Dr client base. \Ye wil be aeatilg a landing page on our website 1D represent our par1nerslips. le riclude caitradS awarde d, and Souroewel will have a miorositE dedicated 1D the caitract (and all supp<llblg docu ments and a link back to your landing page). \Ve will also plan ID suppatl'sponsor your annual event H20, in 202 1. 3o Ara your producis or services
available through an e-procurement
Dude Solu1ions does not ourrenlly ofter ow products and services through an ec«nmerce and/or a6>e ptJrchasY1g platform.
ordemg process ? H so, descri>e your
e-procuremem system and how
governmental and educational
custome,s have used l.

Table 8: Value-Added Attributes
.

I
Line I Question Item !Resp onse • _______ ! I
Bid Number: RFP 090320 Vendor Name: Dude Solutions
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DocuSign Envaope ID: BCFFE7 AF-0637-4B9Ml0EE"B58 16EB44BC D 36 37
Desai>e a,iy product, equipment,
rnantenanc:e. ot operator tr3inilg
programs lhat you offer to
Sourcewell participat ing entities.

Include details, such as wheihe r
tran,g is standard or option al,
Yfho provides trahr,g, and any
costs !hat apply.

Describe any technological
advances ihal your proposed
pmducts ot savices otfer.

Bid Number: RFP 090320
Dude Solutions has a set melhodology which is bes,g used in thousands oi a,ganizations .

We have developed a systen1 1hat is easy to use and cost-effective. Topics we wJI cove;­ could indude selUp of Ille system. training of all pEf501lnel data <:OOVersion. and a step by step strate-gy for lhe transition from the current system to lhe proposed sdulion.

Trainn g is standard and included in the annual cost ,of our so,.'!:ware, with lhe exception of our Proless..ional Senrice Pac~ages.. These paclcages offer more n-depth tr.lining and custom classroom topics that may fall outside the scope of a trad rtional learning path. Training is tailored to each custo,,_ based on lher system configuration. Standard training is also unlrnited for our valued clEDts.

Ow internal client support and m plementation ~ m member?> provide training. We do n ot outsource this service.

Dude Solutions utilizes a we!Kon'erenc ing application allowing us to share desktops and view the same infamation betwe<!fl parties. Because al of Dude Solutions· modules/applica1ions are totally on-demand , we are able to view lhe same information the client sees smultaneously . Dude Solutions has several appmactres ID tranng 1hal ultimately a.re determined by 1he dient.

Dude Solutions provides 'lil'1Llal classroom training sessions as well as indivxlua l sessions,.

Clients can utlize a "train the lranef" approach . This includes training both during implementation as well as any ongoing tra:inirl!I a:ter your product goes we. We have lhe follovmg pm,ary mediums !or deivering trani\g :

V'll1U31 Classroom Training
This method is oonducieil via internet and IEleconferencing mediums. This ak>ws you to go at your own pace 1hrougt, the· il'fll)lementllion jcuney . Training rurriMni and schecMe-s an; kept up lo d.ne on our h.._, s.."te. You wm also benEfit irnm building your indus,iry nerNorll:
and heamg best practices from 01her clients .i lhese one to many tran ing sessions. V'111Ual training is an unlirn."ted resowce for 311 d ien1s.

Olllile Help Content
Available aromd the dodl, our help site includes 911ides and videos to assist clien1s wilh their Dude applic3tions. It is also a great place to check fer ~ r prodUci EAhancemen1s and update5 based ,on d ient q,ut.

V'111Ual Consult:ltion Pack•s.

If purchased. Oude Solutions d provide rem<Xe oonwlta tion for your organization 10 help you with everything from data cleanup and migration mxn legacy solutions, deep dive assessment of rumant work!bw and con~ura tion 1D end-user tran.-.g and ,go~ive support Dude Solutions ,s a leading provxler of soltw-..,.-se rvice (SaaS) solutions. Dur software suite is 100 % doud-b ased alld includes pmducts fur:

Commun)y Development
Wort & Asset Management
Ene<gy Management
Technology M.:inagement
Event Managemel\l
Capital Forecasting
Safety Management
In addition to these producls, Dude Solutions also oners 1hese professional services (availability depends upon products purchased):

Onsite training programs
Facility condition assessments
Dude Un~. our annual USEf conference
Professional data services. includ ing data collection and impon Integration support
Asset Essentials
There's one big problem with ~ ng on paper and desktop programs: They·re not reliable.

Without lhe insurance of cloud-based software, our potentia l clients are playqi a risky game of "here today. g<llli! tomorrow ." Paper and desktop program s are tine-consuming and ollefl disorga11izled.

Dude Solutions offers modem , doud-based software 1hal h~ our clients make measu-able progress toward maintenance. asset management and work ,orde, processing goals. No more conrusion thanks to be-tter communication . No more bacltlog thanks to preventw and p<Ediccve planning,. No more wal< falling lhrough the crac~ or going undocumented thall.ks to soltware accE-Ssibility in ihe o'fice a11d in the field. Asset Essentia ls offers cloud-based software that can be easiy accessed in lhe office and on ~ devices . no matter where your team needs access. Asset Essen1ials alows users 1D use a mgle. intuitive d ashboard and leave iheir headaches behnd.

Capibl Forecasting and Predictor
Vendor Name: Dude Solutions
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DocuSign Errmope ID: BCFFE7AF-0637-4895-90EE-858 16EB44BC D Bid Number: RFP 090320
Dude Soluoons o'fers !WO c,opital planning sys1ems lor our valued p ublic-sector clients :

Capital Forecasmg and Predictor. Bolh are integrated wilh our bgship pbt!o nn, Asset Essenti31s, o:leting robust ~ortng and predicti\le tods for our clients· Mure grow1h.

Everything in Cl.I' clients' buildin~ will need to be repan!d and. evenlUally replaced ; but no entity has an u nlimrted budget With Dude Solubons· so.'lware. clients gan cert.mty about their va!uable assets, along wi1h the a.bi!ily to predicl and prioritize maintenance based on real--Ome data .

Clients level the spikes in their budgets. prevent financial surprises and justify requests lor resources, al liom a CEntral solution. Use your insights to C<Nle more visiliily into the wort that matters and steer your team 1oward the won thal wl make the most mpact . Our user­ friendly inteiface helps clients ere.ale the most ~e projections for loday , tomooow and decades in 1he ~re.

For clients that need even more robust capital b recasting capabilities the Predi.ctor P1a1form ' bmgs unparalleled power ., life<yde modelling, enablng teams to tel 1he story of lheir asset Mure to shlehe>dEl5 mcxe <'fficiently than ever before. Pred'iculr optimises service- level cutcomes and captures capital expenditure with industry-specific algorithms that accu-ately predict 1he future behaVlOr of assets. Clients are empowered w1h lhe daG-driwn evidence to make better d easions about the• assets .

Educational instilubons. governments and not.for-prws cften fncl that utiities drain resoun::<>~ UtEty costs are cften the most overiooked as a source of cost saw,gs.. Enter Dude Solutions' Energy Manager. a new way to approa ch energy cansumptian, aarily and control.

Gather detale d informat1011 on curent utli!y spend to ident:fy possi>le lliling error.; , centralize bilng and meter readers. and more. Wilh enhan~ visN!y , dients c,on -er areas for imp'°"ement and gain a deeper understanding of )104.s enetgy consumption . Crea1e u nlimited reports for compliance, show the progress a( energy efforts and more all from a user-aiend ly Se>ution.

SmartGov
Many local jurisdic4ions g:)I rely on paper-based processes and inefficient legacy on-premises systems lo manage business needs like permitting , b usness icens ing. inspectio n, code enforoernen1. plan review, parcel and fee management Wlh complex and time-<:onsuming tasks like pemmtng , 1he lack of a slre-amlined sysll!!m ollen leads to poor communicatlOII, longer proce,ssing times , disgRS1ded citizens and bad pulllic relabons.

Dude Solutions SmallGOY"' lets clients manage all of their essential processes tied 1o penn~ . licensing, inspectio ns and code enlorcemenl in a s.ngle web-based system that is hosted in the Amazon Web Services (AWS) clood .

SmartGov impn:,ves back-office efficiency while increasing c'lizen engagement, both ,of which dlWe business revenue.

Event Manager
There's a lot to lhink about when allowing comnulity groups lo use )'Ola' faciltbes..

Pennissions. setup. per,;onnel, bil'ng and more - these .ue only a iew tlmgs that faD in our clients· laps. There's also the fear of facility damage and 1he !rustration al scheduling mix-ups.

Proper evenl management software mal<es scheduling and coordilation smple for both you and event requesters. Walh lhe '91t tods , eveyane can win. Using Ewnt Manager"' , a centralized. u.ser-friencly calendar system , you can manage usage reques1s and requirements, cracl: sehedurtng and account for ex;,enses . Plus, diems c,on simplify lhe bilfng process and start reooveting oosls..
lnfe9ratedS uite
Dude Solutions o7fers an integrated platfam between energy, events, assets and capital plarvling lhal reduces costs and increase productivity with data-rich reports. This integration capability allows our dients 1o more strategicaly manage, ma:ntain and inves1 in thew s<:hool and government lacilities..

Vendor Name: Dude Solutions
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DocuSign E,nvelope 10 : BCFFE7AF-0637-4B95-90EE-858 16EB44BC D 3S Describe any "greEn· i'litiatives
1hat relate to your campany or to
Dude Solutions can pollide suppon for sustanab ffity nniacvM lhroulta a lower-il11)3cl implementation p rotocol. Our systems traditionally use papelless technology to iin,vent was1e. yoca- products or seivic:E,s. and Communication wilh The Dude 1hroughout your inplementation proces.s win be mostly ndude a list of the catifying
agency for each .
eledtonic to eliminate lhe need for paper staage and recycl ing. Furlher, mantenance of our software relies almost exdusively upon electronic conwnunication, lin~ ing ihe oryanization 's need fur paper req.uests.

Adcfilionaly, employees. al The Dude are enoouraged to oons!de< the environmenla l .npacts of their travel alral19"menls lor any onsite services .

Finally, The Dude ofi'ers solutions that an,, al !her core. designed to improve !he socia l and economic iritalily of your comrruiily by maxmiz,ng !he value of each taxpayer's contlilutio n.

The very na1Ure of our se~nergy management and report ing-del ivers the suSlainable effects that ;m organization deserves for furth""'9 ~s own sus.t:iinab<lity inifutives . 39 ldEntify any 1hird1)alt)' issued eoo- As a SaaS product. Dude S~ons · s)'Stems are not rated for ecoftndliness or labels, ramgs or certifications that greenls ust:iinability factors. However . we have pursued 1111emal e'lon:s to become a ·g=er" your C0r11P'JIIY has rece,;,.ed for the canp;ny .
equipment or products included in
yoca- Proposal related to energy Dude Solutions · guicmg prn~ lead our clients toward more sustamb le approaches i, efficiency or conservation , ife-<:ycle their every day operations . In general cu software--as--a-,;ervice syslem s allow clients to "go design (cradle-Jo-cradle). or other
greenlsustainabiity factors.
p;,per1es.s • with more frequency, reducing lhe envion mental impact of faciities and energy managEmEnt Our SOMions aie designed Wllh efficiency and sustainability in mind. and we cany ~ princp,s into our own everyday wonc
lntema,Jy. Dude Sol.Jtions employees are encouraged to pursue sustanab ilily efforts 1hrousta au- Green Dude initiative . This r.temal team of sustainability-crienled employees strive to bring awareness of our impacl on !he environment and inspire po~ive change through education. The Green Dude team ts g uided by these pmciples :

Educate Dude Nation on sustana.b ility bes1 practices .

Partner with local organizations 10 provide volunteer opportun ities. ln1roduce Dude employees lo energy saving options , both at wO<t and at home .

Strive to minimize wasle both within our group and Dude Nation In 1he past year, lhe Green Dude has hosted an Albor Dude Fair. which brough1 educa!ors and vendors from lhroughou11he region to cu Cary. North Carolina, headquarters . We partnered w'1h organizations such as Compos1Now. The Produce Box and Trees for 1he Triangle 10 promote edueatJon and volmtee rism locally.

In addition , Dud e Solutions facilffies are equipped with sustainable eq.iprnent such as mo1ooement-sen~ive ligh1 SEnSors, \'ffllCh prevent energy waste r1 unoccupied buildings.

Individual employees are encouraged to responsb ly consume energy by r.unu,g off and u~g their ecppnent al the days end.
40 Descr ibe any WOfflEf'I or Minority The principal beneficial owner of Dude Solutions. Inc. is Cle-3f1ake Captal Group. L.P. which BusMss Entity (WMBE ). Smal is certif°led as an MBE as evidenced by the attached cenrneate.

Busine s.s Entity (SBE). or ,,...1er.3n
~ business certifications that
your company or hub panners
have obtained. Upload
doeumenliltion of ,cati/ication (as
applicable) n lhe document ~ad
sedion of your respa,se .
I What 1.r1ique amt>utes does yoor
campany , your products, or yoca-
There are a miHion cntical mOYing pieces inSJde your organizat10n that ,-ct ID wDfk at lhN best lo keep cu clients· operations running smoothly .
services offi;r to Sourcewe ll
participating entit ies? \'what makes
your propo5ed solutions unique in
Their reality is a patchwO<t of tools , tech and talent thar s tridty to manage. And ow dients ' role has evolve d, too. As they are overseeing the day-1xHlay. they"re also being asked to yo..- indust,y as ~ applies to
Sourcewe ll participating entities?
see r.to the futme.

Dude Solutions is software fa' smarter operations. W'1h o""'r 12,000 happy dients ;md 20 years of experience . we serve as our clients' trusted partner. Offering a ainnected suite of solutio ns to 9ive our clients YJSibility into every aspecl of your operations. We pro\llde predictive insights lo help users antx:ipale what actions to lake nen With industry-focused e.xpEftise, legendary suppat a nd a proYen lradl record of success, we meel our c1ien1s where 1hey are today to prepare them for tcmom,w .

Dude Soluoons aocornplishes this throulta a comm~Ent to being a trusted panner . oFering a connected su~ of software products and creating the predidive msighis decis ion-makers need.

Deep, indus.try-focuse.d expenise - and a prOYen track record of success We know our clients· world insi:le and out From the energy thal powers your spaces to the ~men~ tools and asselS crucia l to helping your organization do its best work. We've spenl the lasl 20 years helpa,g °""' 12.000 clients transfunn Iha- operations .

Bid Number: RFP 090320 Vendor Name: Dude Solutioos
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End users benefit because we woril closEly with front.fne staff, from implementation lo imp.act. We guide lhese teams to quicll wins to ~ 1hem !Jain control of 11-... operations from day one. The Dude is always beslde our clients! We offer legefldary 5'Jl)port , an e-ver­ gJCWing kncwtedge base, the annual Dude University confmcnce , ongoing training and a decicated team committed to ycur success. Clients are never alone in their day-ln-<lay worll °' in their missicn to inpt011e operations.

Dude SolutJOns understand the ooanoes of the changing operations land,;cape. And because we've been down this palh with clients 12,000 times befon,, we know what it lakes to succeed . We wat with 016 clients lo identify and inplernent the 1911 sobtions to ~ lhem reach their goals. Then we help clients bendirnarli , meastff and share lhe re-suits, an while e,nsuring e""ry member of the operations team feels oonfident and empowered to harness the power of our solutions.

I~ sdutions tD give ycu visibiity into eYery aspect of your operations.

When evay aspea of our clients' operaoons talks to each other, they ga'n powerful i nsqns that shape lhe way 1hey wen. We know the journey 1D a ~ imPgratrd ecosystem doesn't hawen overnight So. we meet clients whese,ver lhey are to creale a strategy and chart a course to connectemiess.

Front-lin-e users receive a s ingle. intuitive view inlo eYery aspect of Iha opera1icms - from the ass.ets they manage to the ene,gy thetr raciitles consume. T1us helps them identiy opponuMies to, 1111pro,,ernen~ spot issues before they becane headaches and lftder,-.1and whal acbons 1o la!.e next 1o rna ~e your operabons men, efficient The Dude system also ~s decision-makers identify ln!nds . create forecasts and plan for the Mwe by bmging together important infonnalion from aaoss an organization. This improves oollaboration among thei- teams. Clients can leverage data to make more informed decisions about where 1D shlft focus er alocate budget We empower clients with a unified view into 1he state o' their world. s<> they can con~endy make 1he case for more resources. tntelligence Iha! lrans.'.orms war1' and shows a cle-ar palh to 1he next action l'Je ma):e sense 01 the infunnalion already inside an organization - and benchmarl< it aganst other. sanilar organizations - 1D help cfients plan what to do next Users can anticipate and ad on issues before 1hey arise, wilh insight into the aclions that drille lhe best outcomes.
\'le help front-line user,-. spend roore lime dcmg the wodc they w.>nt to do and less tme putmg out daily f:re,s_ Dude SolutJons' systems bring 1Dgether hundreds of data ponts Imm across an organization into an inllJitJve. actionable dashboard. We help d ients identify opponunt~ :er improYemenl across every dep.,rtmenl including tech. electrical, plumbing, faciiti es, utilities. events. User,-. are empowered with insights and repons to mitigate risks. anticipate oosts and e!fed:ively manage woridC>ad.

Dude SolutJOns also uses ow deep li::nowledge of the government and educaoon seci0<5, along with the data we've oolected over 20 years. ID create powerful predictive models. This a5ows clients ID reduce costs and downtime and a~oid unplanned asset resource or monetary expenses. Ow systems help c:ients more accurafi!ly forecast lh~ capbl needs for tomorrow - and the day after. Our SaaS offerings are powered by a data platform tha1 never stops learning and improving.

Describe in detai l your manufacturer warranty program, including conditions and requirements to qualify , claims procedure, and overal l struct ure. You may ~ load representative samples of yo..- warranty materials (if applicable) in the document upload section of your response in addition to responding to the questi ons below. ______ I I
Bid Number: RFP 090320 Vendor Name: Dude Solutions
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44 45
47 Do your warrantie5 ccwer al productS. parl!, . and
labor?
Do yoo:r warranties mpose usage res.trictions or
olher limt3ticns tha1 adversely a:fec1 coverage?
Do your wananties ccwer 1he expense of
technicians' tnwel tme and mlei!IQE! to perfonn
warranty repairs?
Are there any geogaphic regions of lhe Unrted
Slates or Canada (as appicable ) tor whieh yoo
cannot provide a certified tecllnic ian 1o perform
warranly rep.u5? How will Sourcewel participa1ing
entities. in lhese regions be provided service lor
warranty repa r?
Wrl you cover wananty senrice tor items made by
olher manuracrurers Iha! are pa,t of ycur proposa l.
or are these warranties issues lypic.aly passed on
1o Ille orginal """""1en1 manufa cture<'?
Whal are your proposed exchange • and rerum
pograms and policies?
Bid Number: RFP 090320
DSfs sub5aiplion agreement incb!es 1he fulowing warranty:
(a) OSI IE1)res.en1s and warrants that during the appicable Subscriptio n Term that the SEf'llice wm l)Efform materiaty in accadance with 1he applicable Documentation_ For any breach of this warrallfy in Section

7.2(a), Subscme fs exclusive remedy and DSl"s entse fiabiily shall be as described in Section 6.3 (Termnation for Conven ience). {bl 0 S1 represen ts and warra:ms that all such Professio nal Sentices shal be performed SI a professiona l and workman like manne r SI accorda nce wih generally accepted industry standards _ For any llreaoh of lhis wananly in Section 7.2{b). Subscm efs exclusive remedy and DS l's entire liability shall be lhe re-pEffl)m'lance of 1he applicaNe Professional SerYICes. (c) EXCEPT AS EXPRESS LY STATED HEREIN , 11-IE PART0ES

MAKE NO REPRESENTAT ION, WARRANTY, OR GUARANTY AS TO THE RELIABllllY. TIMaJNESS, OUAUTY, SUITABILITY. TRUTH, AVAILABILITY.

ACCURACY OR COMPLETEN ESS OF 11-IE SERVICES OR ANY CONTENT.

PARTIES DISCLAIM ALL REPRESENTATIONS OR WARRANT IES lHAT: (I) THE USE OF 11-IE SERVICES OR API SHALL BE SECURE, TIMELY.

UNINTERR UPT8D O R ERROR-FREE OR OPERATE IN COMBINAT ION WITH ANY OTHER HARDWARE. SOFlWARE , SYSTEM OR DATA; {II) 11-IE

SERVICES OR API SHALL MEET SUBSCRIBER'S REQUIR EMENTS OR EXPECTATIONS: {DI) ANY STORED DATA SHALL BE ACCURATE OR Ra.lABLE ; {IV) TI-IE QUALITY OF ANY PRODUCTS. SERVICES , INFORMATION . OR OTHER MATERW. PURCHASED OR OBTAINED SY SUBSCRIBER THROUGH THE SERVICES SHA.UL MEET SUBSC RIBER'S REQUIREME NTS OR EXPEC TATIONS; (V) ERRORS OR DEFECTS SHAI..L BE CORRECT ED: (VI) THE SERVICES OR THE SERVER (S) 11-IAT MAKE THE SERVICE S AVAIL.ABLE ARE FREE OF VIRUSES OR OTHER
HARMFUL COMP ONENTS_ THE SERVICES AND ALL CONTENT IS
PROVIDED TO SUBSCR IBER STRICTLY ON AN "AS-IS" EIASIS. All CO NDITIONS. REPRESENTA TIONS AND WARRANTIES, WHETHER
EXPRESS , IMPLIED. STATUTOR Y O R OTHERWISE. INCLUDING. WITHOU T LIMITATION, AN'f IMPLIED WARRANTY OF M8RCl-lANTABILITY, FTTNESS

FOR A PARTICULAR PURPOSE, O R N ON-INFRINGEMENT , ARE HEREBY DISCLAIMED TO IBE MAXIMUM EXTENT PERMITT80 BY APPLICABLE LAW BY THE PARTIES.

No.

This is noc applcable tor software-as.a-service .

This is nOI applcable for scftware-.as-a--service.

DSfs subsa.,iion agreement allows for Termination for Convenience S1 the lnitiail Tenn o! lhe software s.tb.;cr'ption as fclows :

Subscriler may terminate this AgleEfflen 1 (incbl ing ds Service subscription and Accou nt) al any lime lor convenience by providing OSI forty.five (45) days' prior vmtten notice m the lolk!wwlg email address :
notice@dudesokrti ons.com. Upon tennination by Subscriber pursuant ID this Seciion 6 .3, Subscriber m.ay request in writi ng and be granted a refund . If OSI rece ves Subscri>e r's wntlEfl notice t;1{ iermmatioo during the Initial Term.

OSI shal re.'und to Subscriler any p repaid Subscription Fees of the Initial Term Subscription detfflfl ined based upon 1he numbe r of full months remana,g in the Initial Term (based upon the effective date of termination.

For avoidance ol doubt , no rafund sha1 be g ranted during a Renewal Term or with respect 1o Professional Services rendered.

Vendor Name: Dude Solutions
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4.8 Desai>e any savice contract opoons lor the items
r,cluded in your proposa l.

The Slandan:I implementa1ion llin€ i ems and ongoing suppc,ri. wilh the exception of any additional Onsite Consulq Pacltages. are inclJde d in clients" annual subscrip!ion at no additiona l cosL Dude Solutions does not limit access lo suppori resources or ol!er ti~ suppori opl'IClns.

As SaaS customers , dients will n,oe,ve the followng support as a standard service. Any oplional services will be C011ered in individua l clients· proposa ls.

Lifetime support for al active procb:t subs~ons ncludes.:

T~!ree telephone suppori by dialing ( 877) •655-3833 , Monday lo Friday 81>0 AM-8PMET
Friencly repre5a11alives who will answe,- lhe phone witta, 3 rings and di<Fct you to a knowledgeable team membe r who c.an h.._,
Emal support - we answer 98% of our support emals with in 1 hour Instant help through our safiwan, wlh live chat dumg business hot.-s Table 1 0: Payment Terms and Financing Options
Li ne Question R.~sponsl! "
'™"
4g What are your payment terms {e.g., net 10, net 30)? &bscrile r shall, on or before the commencement o l !he lniliaJ Term of a Service subscription, pay 10 DSI lhe Annual Fee for such Savice subs~on . Thereafter . DSI shall irwoioe Subsaiber for each applicable Annual Fee at leas1 sixty (60) clays prior ID lhe commencement of the applcable Renewal Term. Sullject to the terms ol the Order Form and DSrs commerciaJ Sd>SCription agreement. S\bscnber agrees to P3JY all Amual Fees no later lhan thirty (30) days after the receipt of osr s appicable invoice.

Svbscrib« is responstie for providing oompl<,t.- and acar.ate billing and conlacl in:'onnaiion to DSI and notifying OSI of any changes lo such information.

Payment for profess ional sen,ices is upon comple6on of services a, milestones , if appicable .

We do not offer a cisoount for prompt payments.
ro Do you provide leas9111 or fnanca-lg options . espe<:ially This is not applicab le ID SaaS. those options !hat schools and gOYEmmental emijjes may
need to use in order lo make oertlin acquismons?
.
51 Brie.'ly desai>e your proposed order process. Include enough detal to support your .bby lo repori cpar1Erly
Dude Solutions will pres..nt the client w ;th an Order Form outlining the services to be po1rided !hereunder. including any addenda and sales ID Soun:ewell as described in the ea.tract template.

For example , indicate whelhe< iour dealer nelworit is
supplements. Upon !he participating """1y"s electronic a, written acceptance of the Order Fann or issuance of a PO referenc ing such . incbled in iour response and wh~er each dealer (or
some Dlher entity) will process the So<.st:ewell particl pamg Order Form, lhe partic ipatmg entity agrees ID be bound by the terms of lhe Order Form. Dude Solutions wm issue an invoice to the d ient entities' p urchase orders. with net 30 pa)lfflent terms. SYlce a! deaJs llow through CRM , we an, able to e-as)y n,por1 on all sales to a specific ~nt a, partner. 52 Do you accept lhe P-card proar rement and payment We do accept P-oards as a form of payment at no additiona l cost process? II so" is there any additional oost to Sourcewel parti°"atmg entities for USflll this pooess?
to om dil!nts . .

Bid Number: RFP 090320 Vendor Name: Dude Solutions
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Provide detailed pricing informa6on in the questions that follow below . Keep in mind that reasonable price and product adjustments can be made d~ng the term of an awarded Cormlct as desribed in the RFP, the terl'1)1ate Contract, 311d the Sourcewell Price and Product Change Request Foon.

Li ne Qut'stion Response • Item -
53 Describe your picing model (e.g. n,-item disooun1s or prom,c:1--eategay diSCOISl1s). Provide detailed primg data Dude Sdu!ions otfer,-, softw-a,;-a-ser,ice as annual su~ons and ser,ices which support lhe set up and use al lhe saitware. (including standard or list pri::ing and lhe Sourcewe'II discounted price) on al al the aems Iha! you want
Dude Solutions Id mate a catalog of is so:'lware offerings and services awabble to Soura,w,,11. and the iol~ discounts shal Soun:ew eU 4D consider as part of your RFP response. If appic.able , pro,..;,le a S KU ior each item in ycur proposal. apply to lhe catalog list prioe:

Upload ya11 pricing materials [d applicable) in Ille document Sollware subscription discount: 21 % upload section of yo<11 response .

ActivatiodSet 141 Fe<: Or;count 6%
Vendor Ser,ices : 3%
DSI Service: 5 %
Dude s..,i;ons . Inc. period ically reviews and updates catalog price boots in response to the market Such updates may ncble price a djustrnen1s and lhe a ddition oi new product and/or service offerings.

Proposals generated after a new price book is flied d use the new price boot. l""f outstanding proposals issued may be honored ior a reasonable period of tine lo accommodate a participating entity's in1emal procurement processes. Dude Solutions mlllia ins the right to increase subs~ fees and other applicable fees and charges in eonneclion w'!h eadi renewal tetm. but such renewal fe<:s shal nor exee<:d the pricing on 1ile ffi1l1 Souroewell at the time of a participating enlily's subs.,,.,aon renewal.
54 Qualllify the pria1g disrow1t represented by the pricing Dude Sdu!ions will ,of'er the folowing diSCOWltS off of its catJlog list proposal in thIS response . For example, if the pricr,g in price:
)Our response represents a pl!foefitage diSCOWII from MSRP or lis~ state lhe percent.age or pe«entage range. So'lware subscription discount: 21 % Ae1ivatiod5et 141 Fee Discount 6%
Vendor Ser,ices : 3%
DSI Service: 5%
55 Describe any quantity « volume discounts or rebate Not applicable programs that you offer.
56 Propose a method of facil~ng ·sourced" products or This does not apply ID osrs busness model at this m1e. related services wtiich may be re,ferred to as "open manet · items « ·nonstandard options·. F« exanlf)le, yoo may .
supply such items "a! cost" or ·at cost plus a pen:entage." or yoo may supply a quote for each such request.
57 Identify any element ol the total cost of acquisition that is This does not apply ID osrs busmess model at this m1e.

NOT incbted in !he pricing submined with your response.

This includes al additional charges associated with a
purchase mat are nor caectJy identified as freight or
shipping charges. For example , list costs for iterns e pre- deliw ry inspection, instalalion , se< up. manclatory training. « initial inspection. Identify any parties that mpose such costs and the¥ relationship ID the Proposer.
58 If freight deli.ery or shipping is an additional cost to the Soun:ewell participa1ng entity, describe in det:d the
This is nol appicabll> for software-as-a-service .
co~te fre.q,t. shipping and deivery program.
511 Specifically describe freight , shipping, and d elivery terms or This is nol appica.blEe Eor softw are-as-a--,-.ervice. programs avaJable for Alaska. Haw.Ji. Canada, or any .
offshore delivery.
60 Describe any unJQUE> dsttilu1ion and/« delivery methods or options o.'fered in your pq>OSal.

This is nol appica.blEe for software-as-a-<;ervice.

Bid Number: RFP 090320 Vendor Name: Dude Solutions
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Lin~ The Pricing Offered in this Propos al is: • Comments Item 61 b. the same as the Proposer fypically oiler,; 10 GPOs.. cooperaliue i,rocurement org:anizaticns .• or state purchasing depanmen1s.

Table 13: Audit and Administra tive Fee
Lin~ Question Re-spo ns·e * Item
62 Speeific.ally describe any se~-aud.~ prooess or pogram that you Dud" Solutions holds itseH acccunlallle to high internal plan 10 employ to ""'rify compliance w~ your proposed Contrac:I standards. Dude Sdulions utilizes a quote-kH:as h proces s w;iti Sourcewell. This process includes ensunng ih.31 Sowoewe ll par6cipating entities obtan the proper prmg, that the Vendor willwl its C RM system to manage all order transactions. The dJS<XlUnt schedwe is B\tere<l into the CRM system . malcing ii reports all sales under lhe Ccntract each q uarner. and that the Vendor remits lhe proper administrative fee ID Sourcewell. easy for sales reps to nclude Sou,-oewell and applicable pricing on client quotes. Sales reps seled: Sowcew ell as the pun:ha,sing partne r and discounts are automatically applied to the produCIS and services induded in the quote presented to the parfuipal:i>g entity. When an order is dosed . OSfs Order Operations team coo~rms cootract pricing. when processing the order. An agreemen t is created fer each order reflecing the applicallle purchas ing partner used by lhe client and this agreement flows 10 OSl's. billing team fer an in~oioe to be issued. Payments are reocnle d against lhis agreement . aJcwing• DSI 10 efficiently report on transactions each quarter . 63 ldenti!y a proposed administrafve fee that ycu wiR pay to OSI proposes an administrative fee of 2% Vendo r's s.ales Scurcewel for faciitaQIII, managing. and prornotnlJ the Sourcewel Ccntract in the event Iha! you are award€d a Contract . This fee is under the Contract This fee will be reported and issued ror paid transactions recer.oed each calendar quarter.
typically calculated as a percentage of Vendor's sales under the Ccntract or as a per-unit fee; it is not a line-nern a dditx>n to lhe Member's cost of goods. (See !he RFP and templaie Contract br additional de,tails.)
Table 14A: Depth and Breadth of Offered Equipment Products and Services Line Q uestion Respo nse • Item
64 Provid e a detl ile<I descript ion ,of the Ass.et Ess.entiak equ1)menl. products. and services that you
are offering in your proposal.

Ass.et Essentials is a doud~s.ed maintenance ptatform dellEloped for education maintenance operations managemen t. whelha ycur maintenance needs are daily. monHy or annually. With our software. users can initiate. assign and tract lhe PfC9eS.S CJI mantenance work orde<5; manage asse15 and equipment; develop advanced workfuws with pre_,li...., main!~ (PM) scheduling; utlize Internet of Things (lo T) technology for predidi""' maintenance (Pd M): create steps for audit and inspections ; upload and categorize safe1y program documentation ; manage worlc order p.,m ; and assisl wilh purohas inGJTI!qui,s.'tion management In addition. Assel Essentials has fu:ndion alfy for document
management. repormg and mobie capabJities.

Won.flow Management
• Work order request managemenl
• Automatic request routing
• Location/asset-based work orders
• PM and PdM calendar scheda,g
• Custom fields fer organlzalio n-speciflc wort order infonnation • J,cb pbn,ertcalendar view for technicians
• Wort order pnomization
Won Track ing & Monnonng
• Abiliry 10 btl!lt update wort orde<5
• Automated email notficaticns fer wDfl as59nment based on as.set won type. location and more
• Automatic wort order schedu ling based on PdM
• AudJt traJ and log traclt ing
• ff~evel project tracl ing
Equpnen11Asset Ma~ernen l
• Cost tracD19 and repair history !or total cost of owner,;hip (TCO ) decision-makin g • Calendarlmetet reading lied to PMIP.dM schedu ling
.
.

Bid Number: RFP 090320 Vendor Name: Dude Solutions
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• Supplier/w nclor traclmg at asset level
MaJllmO
• Base map of your instib.Jtion"s geographic area
• View and manage your wort orders on a map view
• ~ate woril order.; and visually psi them ID 1hs al)pfq)riate location • Switch between s- and sallelite views
· Filer wall orders by priority , status.. wort car.?gOf)' and more ~S Asset Management
• Holistic view so you can effectively manage woo and assets inside and outside thebutillg
, Manage yoc.- woril orders, GIS assets and maintenance activity in one place • Leverage ESRI AroGIS integration ID manage and maintain GIS assets • View your upcofMl9 worlcJoad spatially to measure and plan routes • Prioritize work usng insights from yoor GIS data
• Connect woril oroers to your GIS assets
• Update wort; in real tme on iOS and Andro id devioes (see mClbile app and ve>rsion requirements)
Audits & Inspections
• Create ste ps for aud~ and inspe<:tioo com pletion
, Access easy-to-use Aud'rt & lnspeclions feawre in mobile app , Attach notes and photos to audit and inspection steps Safely Programs
• Upload and categorize safely program docwnentatio n
• Assign team membe r t o aud~ documentation to ensure ifs current and compliant • Atiach docume ntation to wort orders and preventive maintenance · Ccle<:t e~ignarures. to pm;e acknowledgment when s.afeiy documentation has. been viewed
Work Order Parts & PO Management
• Wort order pans inventory, indudTig physical count
• Just in toe (JIT) ffienlcry
• Purchas.nglrequisitio n management
Reporting & Analys.is
• Predefined dashboard with KP Is. reports and dlarts
• Budget tracking based on historic data and projections • Print/e~pori to Ette{ , ~ate PDF for repating
• Data analyzer tool
Mable App
• Supported on iOS and Android de"1CM (see versio n requirements ) • Download free from Apple App Store or Google Play
• Bar code and OR code capalliilies le< more efficient worlt order, asset and parts. management
Docm,ent Management
• Attach docunems 10 ass.ets and worit orders
• Supported formats incble PDF, Microso:I Word, Excel. pl.m text Asset Essemia/s Inventory
Asset Essemials. lnwntcry is an inven1X>ry manageme nt sdution that allows you 1D track your imtO\tory & supplies. llvoog h strea mlined proces.ses iDr part transactions , woril order parts. rnanagemen~ purchase ordemg and cost analys.is. • Oetaled Part information
• Barcoding
• Transactional Part Hist"')'
• Inventory location Management
• Work Order Parts Management (Reaclive and Preventive ) • Purchase Onier worldlows
• Physical Counts.
• Re,porting
• Noti5ca.tions: when a part reaches reorder point ,or minanum quantily AE - Connector Toolkit
The Conneclof Tool is an on-premises tool mlal~ on )'0Ur in-house device lhat assists in batch imports and exports of CSV files. A Client Services Center conSllta nt w'I help guide you through the installation and startup proces.s ptJs a sampe fie d emonstra1ion. All you need to take lhls training course is an Internet connection.

Asset Essen1ials - Safe-ty
Vendor Name: Dude Solutions
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S-nety Programs
• Upload and categorize sxety program documentatJon
• Assign team member to audit documentation to ensure irs current and compliant • Albch documentation to worll orders and praventilli> rnantenance • Coled e-signalll res to prDYe aclcnowledgment whetl safety documentation has been viewed
Maintenance EssentialsPro
MaintenanceEssentials Pm"' is lhe le-ading cloud- based facilitll's management solution for education operations that 5.fflplmes lhe wDf11 <lfder and preventive maintenance process . h~ you streamlne wDf11 order request generation. completion status. track ing and reportini; . MaintenanceEs.s.entials Pro allows you ID create , assii;n .and manage recumg mainte nance tasks more efficiently and be a better steward of you- ins1itution. In addition, MaintenanceEssentials Pro has lunclionaf!y b r mobie capabilities.

Corrective Maintenance
• Submit work order requests from any,wiere
• Automatic """"51 routing
• Work order ranking and prioritization by project , location and budget • Include budget cod<>s, projects . eqlll"Tient labor and purchases with work <lfders. • Adach files to work ordef'S for quick re'erence
Prevenwe Maintenance
• R<>a.Jlffl9 maintenance and PM tasks
• Cos.I reduction by 2 to 10 cents a square foot
• R<>duce <>me,gency won orders. by 60%
• lnieractive calendar for rescuce scheduling
• EqU-1)01enl tracmg
Mobile Applications
• Easy access to wcxt orders
• Aocurately traclk ~m~-tlsl
• Adach files to wen orders from your mobile dewce
Operations Dashboard
• Busness Intelligence (Bl) reporting directly from Dude Platform • Benchmark yarr progress
• Canpare your performance 1o others. in you, re-gion
• KPls automalicaly g<>nerat.e iniD an executive f>oweri>oint lamat ffief\lO!y Oftct
~wniDly Di-eel is a dood-based invenmry management S<lMion 1hat tracts. al inventmy transactions . Slreanw>e the process or request ing. ordemg . and tracking supplies and 1oDls and aJocal ing suFJll(,es to upcom ing work requests .

ProduclYlty
• Manages inven!DfY items by varioos category 1ype5
• Allows inventmy to be issue<I to a location , projecr,, per.;on. °' work order • Enables us.ers. to ba1l:h awrove and issu.- inventory items ID a specif10 request • Includes catalog fDf easy viewaig and selecting mentory items to purchas<> • Integrate s. wilh M.n1tenanceEssentialsPro to track inv<>nlmy lt<>ms requi-ed for preventive ma:ntenance tasks
Convnunx:al:JOn
• F<>atures ooline requests 101 inventmy and supplies
• Automatical ly emails ~slers lheir r<>que:St rec<>ipts • Sends email notffications on what was approve<I. denied. 01 on bad< orde r • Cofflll!Ete transacfuns of is.su<>. receipl , and other tasks with any handheld device Budget
• Tracts all material transac00ns such as r~ . reb.Jms. and adjus1ments • Ass'qls sloe!< pools to see what is low and repleflish as needed • Adjusts cycle counts and tracl<s why changes o,xw in re-mwntori<>S Reporting & Doannenbtion
• ~ list of otems thal need to be reordered . incbing supplier and suggested reorder quant,ty
• Tracks detued information such as unit of issu.- , ooolract status. and tag number • Generates detailed reports and graphs
Connect Authenticate
Connect Authenticate is an AC1ive Direcll>ry Federat ion Seiv:ices Single S ign-On (ADFS SSO) solution that a1ows user.; to serurely access Dude Sol~ons applications by using the same serure aed<>nlials 1hey use to connect 1o thei:
organizal:JOn's nettlO(k . Users con nect 10 their organiz31ion's netwoni, and lhe network Vendor Name: Dude Solutions
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lhen authorizes them to use the Dude s...tions procb:ls with !he use of Setllity T,okens_ When a user accesses a Dude Solutiom product, !hey will be red~cled to an<>lher s<te thal ycu determine and will provide lhe-lr designated network metadata 10 lag in. elaniru ting the need for a Dude Soldions-speci!ic passwo rd.

Key ieatwes c
• Networii Connection
• Conf9,ration Portal
• User Authentication Process
• User M.anagement
• Au1harization
• Dorumentatlcn
Crilical Ala,m Automation
Critica l Alarm AU!Dmation is a build.ig aulDrnation alann ~on 1hal in~tes with MaintenanceEssen tialsPro. AulDrnaticaUy li!Er 'nuisance' alarms , generate worfl: orders within MaintenanceEssenti alsPro. and escalate ailica l alarms to apprq,riate person nel Producwity
• Provides intelligent filteralg. reducing enonecus alarms • Includes t~te ID auto-fill wort orders wJh inform atioo such as buiclilg, era..'!. trade. and specific equipment
• Automates warlt order pEneration in MainlenanCE'Essenl:ialsPm , reducing data entry • Colors critical alarm wort orders green ID """ wittl search ing and rev.iews • Verifies resp<>nse 10 alarm noli5ca1ions
Comrnunicalion
• Escalates critical ala,ms to ne.xt pi,BOO in line. ii not reviewed within spe<:i!lc mneframe
• U1ilizes ASHRAE BACn et er Tridium NiagaraAX platform standaJds and/or standard email
• Integrates wilh Mai'ltenanceEssentialsPro for e4icient data exchange Report in_g & Documentation
• Tracks and docm1ents all cribcal alarms within the system • Genera1es customizable, derailed i,aphs and reports illustrating a larm hislllry Capital Predictor
Capital Pred iCIDr is a cloud-based budget projection S<>krtion developed to create an acar.i1e list of ulure mamtenance needs. U5ers can accurately alocate resources for irtwe work orders decades in advance by inputting inlonna1ion on exismg asset li!ecydes , faciily condition assessments (FCAs) and wott order hisiory . Th,s data is used 10 generate rep:>rts for key stakeh~ 10 prove the value of wott and lhe need for fundng.

Predict ion Modeling: Apply savice--ba:sed lffe cycle degrada1ion paths and proven proprietary algorilhrns al ccrnponent , specifac .as.set, asset type er asset class level. enablilg accurate forecas1ing of !he hea1111 of your entire netwcrl. : mcnitor !he effects of maintenance and trealmen1S appled .

Live Data & Reportng Jmp-ove e:'ficiency expooenfuJy by shanlg accurate . d igestible and up-to-.date asset management reportng outpul!. - no training or software instala 1ion requ ired.

Visualization Integrations: REST APls and datll conneclDrS integrate seamlessly ui GIS, Bl and analytics engines ID lxfl9 your asset manageme nt plans to l!e and engage your audiences_ l ntega!E rrdtiple input SOOrt:e'S and create a uni-:ed, informed S!Dey.
~arisai Reponing : Forecas t changes lo future condition and service le...,ls ol every asse-t n your portfolio given deaease-d , fixed or inaeased tund ing_ lnfo<m capital investmen t decisicn-mak ing ui maxinize assel heacih with accurate scenario modelng (up 1D 50 years ) across treatment types. intervention points. funding levels req..., d and more .

Energy Manager
Energy Manager is a cloud~ed plalfocm that create s unp,e-cede-nted clarity in1D your u1ility bills and identifies areas ol cost and consumption savings whJe ilJ\Pf"l)llflQ your fa~s conservation programs . Widl your organization's utility i.s centra lized, saw,gs oppomm ities are easily visille by idenEfying possible bifting error.; and lc,w performa)g buioogs. In addition. Energy Manager mol/es beyond a-adilional utiily bill 3CCOWlling to enable true energy management , inclJcfng mei3S\ftment and verilicatlon of capital pcjects , near real-time u1ility data collection and en~ement of build.ig oca.,pants, wh3e seamlessly setting the slage for data-driven djswss.ian on how energy is used in your portfol io and how to use • more eificien~y.

Vendor Name: Dude Solutions
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• Track and monitor utility biUs and """""" e usage data • Quickly view higM@vel trends. <=t and usage. view hislD<ic utility data and track ENERGY STAR ratng with E~RGY STAR s.,..c via Dashboards • Configwable vii!sws, reports. searches and graphs
• Report on use/cost. cart>oo = issions. budget data, avoided cost and wea1her • Build custom reports based on utility biU normaticn , use and cost ranU195. and histolical us.efcost
• Using I MPVP standards . ml!si!sure and verify use and ccst Si!vings wh~i!s taking weatha and relevant lacilors inlD accccmt
• Create custom walk1hrooghs and steps ID )M!fiorm
• Create and manage Special Ewnt Checklists and.for shutdown procedures • Cteate O&M tictets to traca energy maintenance issues • Create Capital Projl!sCts ID track and measwe aga inst acwal usage Ene,gy S1ar Sync
Create an onpg sync of your data from Energy Manager's database to Energy Siar to see how you stack ~ wi1h similar facilities and for complanoe pgposes . if ~d.

P\.t,lic Bill>oards
AMily ID broadcast select reports and/or KPl s to external stakeholders and/or Ille communiy to shaw progress an ,ongoing energy efforts and show stewardship of valuable tax dollars. These - designed to be shared on public kiosks, large screEnS. COl'l"4)uter monitors. tablets and more .

Utlity Bill Population
Dude Solutions team populates your bil data mo yc,ur Energy Manager database. lhus reducing the amount of staff tme needed to type or upload bill data and free you ~ to focus on more slrategic items..

Utlity Bill Population & Manag=ent
Dude Solutions team populates your bil data illD yc,ur Energy Manager database. lhus reducing the amount of staff tme needed to type or upload bin data and free you ~ to focus an more strategic items. In addition 1o the populating yoor bil data. 1'1e Dude SolUlions team wtl invesligate any anomalies on the dent's behalf ID corTeCI errors and prewnt future mistakes made by utJily providers.

Jnter,al Dala Reootding & Manag= ent
ANity to see O@ar-real time datl ( 15-mnlte intetvals of lhi!s day prior, or whatever the utility can provide) on your organization's usage_ Identify and acl upcn waste befure ii appears on next month"s i. and affects your budget EvencE.ssentials Pro
EvencE.ssentials Pro is a doud-based oolaborat:ve ewnt management swtioo Chat sifl1f)lifies 1'1e facility schedul ing and oommWlity us~ Pfl)CllsSS, prooridinQ your educabonal nsetu!ion wilh tools to process on1ine paymen1s and data ID benchnark progess , plus ihe best practices coachng necessary ID guide your team to success.

It r,ClJCles:
o Facility Sd>eduling
o Recoup approximately S 18 per student by impll!smenting a cost recovery program and mproMg coordnation or support resouroes
o Automate ihe scheduling prnoe5s and efmin aie scheduling oan:'lias_ lilimately saving your staff's time and maximizing yoo.- building's elfociency o Community Use
o Improve cus10mer service by autornamg oommunicaticn and feedback w;th community members using an onli'l e portal :cir all event ~sis o Rec:O¥er S5 per student annualy and I O milutes per evl!snt by impro,mg efficiency and communication with external groups
o Online Payments
o Save valuatlle tm,e and money through a new onli'le paymenl system_ Online payments improve colll!sC!ions by 10% and Si!ve $2 pe, student per event.

Tripf fCI
Dude Solutions Tf1> Plannr,g is a cloud-b~ed ll'ip planning and management SOMion !hat streamlines ihe educational trip workllow proce ss. The solution is aocessible via comection to the inteme1 {see Technical Requirements). Each user win be 9"""' access via Dude Smrtions Single Sign-On (SSO) credentials. From 1'le central dashboard. users can manage requests. irack q,-n; lated costs for lludg et support. automate notifica.tions for departments and provide reportng assistance.

Tll) Management
o End-user mp request s,j)missicn with status updates
o Automall!d routing for lrip requests ID approval managers o Print mp consent ii,rms
o Manage driller and ~ scheduling
o (Optional) score drivers by hours, oWftime and tenure Vendor Name: Dude SolU1ions
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Bid Number: RFP 090320
o Support budge-ting data
o Track tnp-related ~ts. r,cludr,g:

Driver wages
MJeage
Purchase
Event Manager
Event Manager is a doud-based platfom, that helps you schedule. o,gamz.e and promO!e all of your ocganizalion's e~nts lrom stast ID 1inish in one system . From the tine a faciity reque-st oomes in ID when you're running reports on the event a.'lefwani, E""nt Manager is your easy-ttH.Jse, centra lized systan for e11erf last_ The solution simplifies the approval process for faci lity usage req uests, streamlines staff worUows to drive efficiencie s. eases the promO(ion of eve nts and facilities lo amplify commun ity engagement and o,gamz.es bjling ta maximize cost recovery . all whle campmg data you can use ta ccnMentty report on your evenls and drive Mure decisions~
Scheduling & Publishing
• Master mlenda r with pwate a nd p ublic calendar ~
• Upload specific schedt.ees. such as classes and/or athle1ic events , to reserve space and display
• Cus10rnizable col>r. lonts and logos to match your branding • Event filti.ring by category , location and/or keywo rds • Registration and ticketing for paid or free events
• Event promo1ian via email or social media with built-ci designs • SEO-friendly widl Google Analyt ics integration avalab le • Social n;fenal features for ff'1lny al the larges t social me<b channels Event Managemen1
• Check availability based on locations or time
• Include sell.JP and breakdown times
• Cus10mize lhe WOfklow f« inti.mal event al)PfOYal process • Manage tasks in relation to spe<:ific events while pulling in the proper service providers
• Online payment using OU" preferred prDYiders: Stripe , PayPal and more • Pre-selected options lor rooms isites lo be configured upon arriv al of rented space • Create , send and track inv04ces
• Estab lish fee pad:ages based on organizat ion type
Community Use
• Req uest portal f« convnunly requem ta utlize your ins1ilution's lacimes • Ability for oomm unity to search us_ng keywords
• Cmlom brand ing to best highlight your facilities availabifrty for pubic usage hcidenl
Incident is a powe,M. cnlne technology incidEnt and ~ desk manageme nt tool that streamlines #le entire technology wOftflow process , from incident request to resolu1ion. Features include:
• Manages incidents lar computers. audio visual and telecomm equipment • Enables requesti.rs to S<bn~ incidents and checli status ooline • FeabJres enhanced roumg with programmable logic for managng and automalYlg incident appoval and assignment
• ~s requesters identify problems al porn of request throug h lroubleshQO(ing ques6cn nakes
• FeabJres work queues to g..,.., requests by problem type a nd automa6c:ally ~ and assigning inacle nts
• Enables easy m,pon of existing invenlllry of IT <>ssets • Tracks detal@d asset infamation wuding assignmenl. history, configuration, relaled incidents and def~ priority
• Includes o nline IT d:iscussion board for peer problem solving and role-based public l:nowledge base for requester set:--help
• Integrates with EventEsse ntialsPrn (sdd separate ly) ta enable requesters 1D submit technology naquests for event sebJp
• Integrates with ManrenanceEssentialsPro ~ o nier management system (sold separate ly) lo provide "one slop shopping· IDr 5tafl to submit either facility or rr wat requests
lnsigfa
Dude Solutions ' Insight takes oul the need for manual ent,y with agenlless. automaled discovery and in""nlory managemen t Our salu1ion creates a seamless. siff'f)le way to 1:eep track of all the assets on y<»tI
netwat wlhout lhe added blik of indivola l agents Oil devices .

The Insight PAD initiates l'M> major bad;-end processes : Discovery and in...,n1oly. o Discovery - The process oi identifying devices on a network by detecmg al af its Vendor Name: Dude Solutions
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DocuSign Envelope ID: BCFFE7 AF-0637-4895..QOEE-S!ill 16EB44BCO Bid Number: RFP 090320
live IP acldres.~ using ICMP,P ING and Nmap Pon Scans
o Inventory - The classi:cation and cataloging of discovere<I devices and collect.,g details o n the devioe its.el::, such as the SErial number. :ilsta!led sof'lware and haroware delails for the asset
SmartGov
SmartGov is a browser-bas.ed so~are--15 •.Kervice (SaaS) ~on that securely manages and stream&ies processes at evay stJge DI engagement Wilh automated, mobile-enabled technology, si•iy aooess and processes for citizens and commen:e surrounding new busness startups, llulcfr,gs and construclion. convnunity e:,cpansion. property va!uation and more.

Pennitting & Planning
• Centralize permit and prqect data
• Monitor contracu>r lioense information
• Automate worltftaw and approval process
• Define an unlimited number of permit and project types • Colaoorall! inll!maly between departments or extema2y wi1h clients • Calculate fees automatically, inctidrg late NSF penalties • Altadl nole5 . scanned images and electrnnio fdes to a permit or prqetl • Manage special zon ing and conditional requin!ments
• As,.;gn mpections based on geographical area, violation cype or inspetlOr workload • Integrate wt1h exisfog GIS •~terns
Business Licensing
• Manage licensing Imm new applica1ions kl renewals and expirations. nc:luding ti~s. fees and inspections
• Issue business licenses
• Generate no6ce letters for applicants
• Enabk> online appicabo n submittal and fee payment
• Allow for expirations or blocking of pennit and inspeciion reqi,ests • Ena~ user,; tt> view business license history
Eledronic Plan Review
• PapE<less processing of all plan reviews and repo<1ing • Enable wortcflows. ust routing. appovals and digilal plan review funelionafty • Concurrent review by muliple users in real-tmie
• Track changes and revisions lllrolqlout the lifecyde
• Add martt...,s, comments and time-stamps to drawings
• Attach code references to comments and generate code ,e:erence/ comment documen1s
• Store frequently-used comments
• Compare muhip1e versions of <ral'mgS will, OVEday and side-by-side view En'oroement
• Aulllrnall! enforcement, lrom corr,fllaint swnittaJ to resokrtion • Centraly track and manage unlimited case types. code violation activity and deadlines
• Ass.ign mpect ions based on geographical area. ~iolation type or inspector workload • Track mesqiations , hearings and legal actions
• Automaticaly calculall! violatilo ;nes.
• Altadi not..s. scanned images and electronic files to a case • View case r esolution and creall! a permanent case history • Integrate with existtig GIS system
ffipections
• Unify a.utomated work&>ws, task lists, scheduling and note-tali:ing • Defne inspeotion lypes
• Cceate checkists of actione, for each inspection type • As.sq, inspection types and dlecl; lists to evwy project. permit. case or license • Schedule inspections based on geogr.,Jlh y , type er inspector • Traci< <Nery inspection as part of a pEflll.>nenl digital record • Son. query and access rEOOlds easiy. =-om anywhere at any time Mobile
• F,. suite ol permitting tools in the field vu any laptop. tablet or smartphone • Dorument ~ates or code issues and commun icall! them with co-waters and clients in real time
Map Integration
• Enable visuafrzati:>n cl any rmmbe< al GIS I~ alongside pEflllits . pcojecls . inspections and code en'on:enent cases with an ArcGIS integration • Five Esri GIS laye<5 incmded: parcel boundaries, sewEt" or water lines, school districts. floodpla'll bolSldaries and zoning districts. Additional GIS layers a,e optional. • GIS layer,; can be displayed in conjunction w'th the standard base maps incbled as part of !he con, fearure set
Vendor Name: Dude Solutions
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DowSign EnVBOpe ID: BCFFE7AF-0637-4895-90EE•B58 16EB44SCO · Display inspection sean:h results and enforcement actions as a pont on a map • Navigate existing cases and initiate new ca,;es slarting from a map Public Portal
• Subm~ penn,1 applications , includ ing d igital clocunenis, digilal plans. fee paymenls and inspeclion requests View the slatus of penn~. inspections and viobdons • Prin1 reports and required forms
• Access tee in'ormation
• View daily and pendng inspecdon schedules, as well as year-«>-<late metrics • View and respond to digilal plan markup and canments
o ReYiew real-lime plan checl comments and inspecdon re1>UII Onl,ne Paymenls
• Defne fee types and rates
Assess fees and invoice for payment
• Receive pa,1ial or luU paymen!S and issue pa,1ial or fun refunds • View transaction history
• Integrate wnn payment processors and Financial Managemenl S~tems • Manage security and ~time to allow for paymenis 24n
65 Wilhn 1h is RFP catego,y there may be Education
subcategor ies oi solubons. List subcategory
titles U'lat best desai>e your products and Worll and Msel seMOes. Energy
Evenls
Tedmlogy
Capita l Forecasting
Gowmment
l'lorll and Asset
Energy
Tedmlogy
Capita l Forecasting
Community Development
Even~
Table 148: Depth and Breadth of Offered Equipment Products and Services lncicate below if the listed types oc d asses of equipment, products , and seivioes are offered \Wflin your proposal_ Provide additional corrments in the text box prowled , as necessary.

Line Item Category or Type Offered . Comme nts
66 Ente<prise iesom<:e planning (ERP) solutions r Yes Nol offered . io No
l!1 Human resource infcrmation systems (HRIS) r Yes Nol offen,d Ii No
68 F111ancial managemen t syste ms r Yes Nol offered .
i No
~ Enterprise conte nt management (ECM ) solutions r Yes Nol offered .

Ii No
70 Student information systems (SIS) r Yes Nol offen,d J Ii No
71 FacAity managemen t software (Ft.IS) ,; Yes CMMS sys1ems, ""ent managemenl . r No energy management. capital planning n Court , conec6ons . law erforcemenl o, justice , Yee. Nol offere-d J ~tern software solut ions r No
73 Municipal services , nspeclions , and perm.11ing ,; Yes Sm;mGov ccmmunity developme,,t management solutions r No sailware
74 Equipment and accessories rebted to the offering r Yee. Nol offered J of sys1ems or solutions described above. ,; No
75 Savices related to the offering of systems or ,; Yes Implementation, facility condition solutions described above. r No assessments.. additiona l uaining Table 15: Industry Specific Questions
.

Bid Number: RFP 090320 Vendor Name: Dude Solutions
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DocuS ign Enwbpe ID: BCFFE7 AF-06 37-4B11o-llOEE-S58 16EB44BCO Lin .. Question Respons e • ~ -
76 ~ ycu an, awarded a contra ct. provide a T eclinical succes.s wilh lhe contract wil be meas.ured in lhe following dam.am :
few examples of internal mebics Iha! will
be i:racll:ed to measure whethEr you an. lnronnatio n securiy and uptime having success W1h lhe cooiract. Suppon responsiwness
lmplelllEfttafio n speed and qua::-ty
lnronnatio n securiy and uptime
Du~ Solu1ions provides 99.9% system availabi ity i'ltlich is ,calculated monthl y and detetm ined on a 24-h<M.n-a-day. seven-days-a-week b-asis_ The cwrent stab.JS ancl incide<lt h istory for our services is publicly posted at Dude Sobions stab.Js page - htrp11'status.dudesolutions.comf. We consid er ihe contract a success ~ we are meeaig our systen avalab itity service level ag~enl
Suppon respons iw ness
Our n1Emal s.uppon teams lracl tine---to-respond metres for ,. clienls throughout the organization to e ns.me tsnely acoolri management ancl responSNeness . Ot.- intaemal team is <X>mmitted to answemg email questions wi!Nl one how and answemg all .
phone calls wilhin three rings.

Du~ Soknions also tracks rustomer satisbct ion throug, the N..t Promoter Score 10 iclen1ify opport un'°"'s for improvement dvoughoul lhe organizat ion. We dlaracterize a succ:es~ contract as a response of a 9 0l I O on the NPS index.. lmplernentaDon s,peed and ~
Our team will tract k ey miles1ones throug hout the implementation process . alkwmg us to detEnn ine whethEr lhe client's contract is bs\g suooessfully exeClJted. We do this throug, the use or Basecar-..,. a project collaboration 100I and task lst that supports the manageme nt and oversight of key project deliverables .

Du~ Solutjons will work wilh lhe client's Project Team t.o dell!mW>e the best methods for lracl ing and acceptance ror e-ach implemen tatjon project_ 77 Descdle connect.'Vily and ntegratioo
capa.bimes belWeen your of'ered
W e have a long history o: wonung w.th Ol{j3fliz.a1ioos to ntegrate successtu Uy w'1h their products and various third-pany systems . Our doud-based Saas ~ns solution(s) and other sollware sysiems . provide muNiple aut-of-lhHlox opuons to integrate widl third-party systems . Our programs have lhe ability to store cust001 data for referen tial purposes sent from third- party systems . The data ntert:hangemtegrafion tools inciucle:

Flat file data exchange via the ConneclDr Tool (AddOn) - The fb1 iile inlerdlange via the Cmnect Tool conta in referential IDs so dial !hey can ref.er back to the relation~ with data elements likes WOs lo Assets . WOs to transactioos . Assets to WOs. and more which can be leveraged to main1ain data integrity and relationship-s, Real-time da1a inten:hange via AE Rest APls {AddOn) - The REST APls allow the client full access ID transaaiooa l and reference data cap!U'ed in the system _ These APls allows for data mpon ancl expon. as well as means 6or transactional data transfw . This is more o' an advanced op1ioo. and requires technical resources on ihe client side.

Flat file d ownloads via lhe web application
Du~ Solutions would work with lhe client to enable the follow.ig integrations with existing software systems . such as:

PuR:hasing
Finance
Accounts Payable
Time Management
Human Resowces
78 Describe your migratioo . ClJstomization. and Data Migration -.,grade processes . Data Mv"aticn can be a complex pocess and demands lhat solid requirements are wel defined in o rder to prepare for the data migration process..Dvde Solutions will help the cfienl detenn ine the needs for data ID be migrated from any legacy system illD our products . Decisions wll be -de joinlly via a thorough analysis of the le:gacy system data and how 0l if the legacy data should be lalgeled to be migra1Ed to SmartGcw.

The con~ng team will as.k a series or ~stions . such as~ What is the reason you want ID migra1e your data'?
What are your public data reques t requirements?
What is lhe required retention period?
What elements are reqund ID mHI !he n eed'? Once detenn ined. this can eicpand or lessen the scq,e to incble or eliminate other data points tha1 need to be tracked moving forward
Bid Number: RFP 090320 Vendor Name: Dude Solutions
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OocuSign Envelope ID: BCFFE7AF-0637-4895°90EE -B58 16ES44BCD Bid Number: RFP 090320
Are legacy systems still available to ex1ract data from? Do you need to report on !his data?
Do you need lo be able to search for this data? What is the Si>arch aiteria? Th<>Se questio ns will ~ us de,iennin.. where ID smn, data withn SmartGov Thi> data migration process will nclude !he follow ing steps :

Di>fine requ irements
Map dat, elements
Ex1raci d ata
Transform data
Load data
Perlcml data val idation with !he client
Ri>solve dab issues
Validate resolution
Obtui fresh copy of dat,
Add migra!E-d dab ID oon:iguration
Validate data and sys(em conliguraticn
Perlcml end lo ..nd testing
Perlcrm fnal data migralio n
M0¥e to Producticn/T ranng ..nvironfflEflls
Migration svn-o!I
Deiverables
Dataset assessment and se1 prioriti<>s with di<> d ient EvatJate data quality
Wert with the client lo cleanse data pior to extract
Map data i>lem<>nts
Detenn ine migration pre-requ is~es and 51>qu1>ncing
Di>fine migracon approach based c,n requirements de:initian Creati> and exl!C<Jte validation checklists
Assumptions and Constra ints
Thi> cien t wil provide information relatl>d 10:

Data Souree
Database/Source Type ( SOL S<>rV<>r, Access , Oracle, etc .•. ) Type of Data (tabular, doasn..n1s , pamits . lananciaJ. etc...) ACiliw data usage
Point of Contact who know lhe data structure and content usage Provide dab ...alidacon aoo 1esting resources
Customization
Dude Smitions delivers i>ach of i1s products as a Canm<>reia1 Off-Th...She~ (COTS), multi-tenant doud-hostl>d applications that w,; cc,nftlwe tx> meet OU' cliems' needs .

Due to robust cc,nfiguration capablfy and an inruitive UI. our l'fOduors typically meet our client use cases oot of di<> box. In rare ~es where this isnl l!Ue, uniqui> customiza tion requests can be handled on a case-by'<3Se basis.

Upgrade Processes
Dude Sol.Jtions runs a standing maintenance window eadi Wl>dnesday n ight at rnicklight llvough which release notes are posted inside lhe app the day b<;,fore being distributed . For a,ry matl>rial wori<flow change where user action is re,psed ex a key won ftow changes . users g.-t seven days advance notice via in app nocficafons and emais.

Regijar system man tenance is performed weekly during non-bus in<>Ss hours ( 10:00 PM ET lo e,oo AM ET; Monday through Friday). Regular system ma'ntenance can resu lt in brief interruptions lo syst<>m availability (bul s1ill man taining- the °""rai l lr.1.5% 24x7 availability target).

Vendor Name: Dude Solutions
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OocuSign Envelope I D: BCFFE7AF-0637-4B95-90EE-85816EB445CO 79 Descme your data integrity and pl"O(~on
standards , data bacilup , recovery and
secure storage solutions .

Bid Number: RFP 090320
Dude Sdutions has a documented in'oonation ~siflca1ion policy for proteC'ling infomlaticn that is critica l ID Ille organization and its Customer.;_ lnfomlaticn must be classified accord ing to lhe rislls associated w'1h its s1Drage. pracess.ng , and transmission . Consistent use of lhe infomlation dass..'fication policy ~tes efficient bus:ness activ'ties and insures all information is appropriately safeguarded . All Customa data is dassmed at lhe CONFIDENlTIAL level as a. minimum .

Dude Sclutions stores Customer data in commercia l state-cf-lhe-art secure data centers . These data centen indergo annual SSAE-18 type II audils and certifica lion.

Currem!y , !he data Offllers are localed in Nor1h Caroli\a (primary ) and Pennsyt11ania (disaster recovery ). Dude Sclutions also uses Amazon 53 and Glacier (Eastern US) for long tam archiving of data. Dude Solutions does nol sta-e Customer data outside of the Uniled States.

Data E.nayptio n at Rest
Sensitive credentiafng darn, such as passwords , are ...med/hashed using Password Based Key Derivative FunC'lion, atso known as PBKDF2 . I n addition 10 the hashing of credentia!ilg dala. all olher databases are encrypted at rest in dala center hardware us:ilg AES-256 enayption.

Data Encryption in Trans;t
All USEt' communication w1lh Dude SOMions applications IS via s«urely encrypted TlS/SSL (TlS v 1.1 mrirnum) communica1ion channels (https). Dude Solutions uses lhe ~ current techno logy for o..- SSL cer1ilicates: 2048 brt key. SHA-2 signatwe algorithm . and industry standard CA provxlers . lns«u re c,pher keys are not used.

Custt>ma uploads of data - ff requi'ed - are performed usng secure FTP {SFTP ) connections . IPSec VPN tunnels and TLS\SSL are used to lransfer data between locations for disaster recovery and offsite l>acllup.

Data Segmentation
Dude SOMions provxles multi~enant Software as a Ser.rice (SaaS) solutions.

Customer data is logicaly segmentation based on unique Cus1Dmer ID m.mber.;. Data segnenlatio n is enfon:e<I by c:onstraws at both the appcat ion and the dalabase management system level. Files attached to records in lhe applcations are s:tored in separate fdclers on a file system .

Data Leal Pre""°tion
Dude Sokitions uses a thin! party managed 5'.'Cllrity seivioe (MSS ) which provides firewall manaDEffient IDS and IPS. Dude Solutions' MSS acfvely monitors network lraffic and tailes appropmt .elspecif,e-d 3ct>On when s«unty e,;ents occur.

For more information
Please re'er ID the attached business conmuily overv,ew for more .aformaoon a.bout our data intEgrity and procection standards .

Vendor Name: Dude Solutions
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DoruSign Envelope ID : BCFFE7 Af-0637-4B115-90EE.-858 16E.844SCO BO
8 1
Desai>e your slralegy related to
mplementation . n1egra1ion and use of
i1stda1ion partners .

Identify any mobie appicaoons a""ilable
for your offered sokrtions. if appicable .

Bid Number: RFP 090320
lmplementafun Strategy
Dude Solllions · implementa1ion ccmbines both offsite (mual) and ons;te implementation .

The Implementation Prooess for Asset E.ssentials is composed of the folowing stages; Planning & Requirements
Accou nt eon,v.anon
User Training and Accept.nee
l.ain::h
The Planning and Requirements phase begins with an Orientation Ca!. The pupose of 1his call is to acqua int one anacher with key stlteholders , ident:fy contact mfunnation, discuss aqec6ves and milestooes. and officia lly kicl;-o.'f in.,1ementa1ion.

OufW19 this ca2, the Project Coon:lina110r aligns yow business objectives with an impleme ntation plan and resources tailored ID the feature<. and functiona lity of the application ~ plan to utmze. Both Panies shall mutua lly agree on the approp riate milestones to be set faith ., the implementation plan prior to initia1ing lhe regularly scheduled requiremenls meetings . During the ongomg meetitg , Dude Sokrtions shall be respons ible fu< guiding and con~ng wi1h lhe Client's Project Team 10 d iscus,r,. ga1her and dooomai t the bus'iless re<pi"emenis in our Production R""'""'ments Ooa.,ment (PRO ). Dude Solutions shaTI complete and subn1'1 this ID the Client fur its review and approval
The Aecomt Can1igurntion phase shall oommeace upon ~ from Clienl of iinal written approvaJ of the PRO , all required deliverables and templates necessary for Dude Soldions to complete the config uration and customization of the Dude Solutions application . During the Accounl Configuration Phase. Dude Solutions may requn, Client to review and approve specific:, sma!e,- components of the overal l implementation in order to configure and cusl0fn ize a subseq uent OOff1)C)ftent.

OufW19 the USEJ T mining and Acceptance phase Client w ill have the ability to ooncluct test ,cases as determined by Client ., consultation w:th ~ Somtions to determne whE1her the product performs ., acoordanoe with the applical:ion"s documentation , the Agreement and the specifications fc< Client's documented bus iness requirements .

Dumg the Acceptance Period. Client will oonduct Aocep1ance ~sts ., a,crortlance with the Test Cases . and w ill repcn any defeds disoovered in Client s ~sting, in accordance wi1h the process for repolling that shaJ be agreed upon by the Parties during the Requirements Phase .

The Launch phase sha!II oommence '-""" written Acceptance of the mplementafion provxled by Client to Dude Solutions .

A multi-phased implementation ~ requin, an interative approach for multiple user groups across p,oj ect sites. These phases wodd be repeated. as needed . l>ased on the cien f s requirements .

Dude SolJ1ions manages some di-eel connections throul#I our Ca\neetcr iool. which will be scoped during the proposa l phase 6or e-ach client Wdh ,..gards to othe.- API mtegrations 1hal fall outside of thjs tradi!ional scope : Client will be re-spon.sible IJOr al data integralion points. Dude Solutions lnc.'s will p,O'fide API dorumentation . Hcwever , rescu-ces ID manage inie,grations with third party sallware will the be respons.biity of ihe client Dude So1uticns Inc. has decided nol to ha11e specific mlegralions with OChef solutions in order prolli<le o..- clients the freedom to leverage our data in any system. provided there is capabi lity. instead of a select few.
lnstala1ion Partners
Dude Soldions does ,not use nstalation pamers .

Dude Solutions offers dedicated mobile applications 6or 1WO of our systems :

SrnartG011 and Asset Essentials .

All other produas are accesstie through web browsers on any intemet-ffoady deli'ice.

Vendor Name: Dude Solutions
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ATTACHMENT B

QUOTE / PRICING

PREPARED FOR
City Of Palm Springs ("Subscriber")

PREPARED BY
Brightly Software Inc ("Company") 11000
Regency Parkway, Suite 300
Cary, NC 27518

Dude Solutions is now Brightly. Same world-class software, new look and feel.

Meet Brightly at brightlysoftware.com

PUBLISHED ON

City Of Palm Springs

Thank you for your continued support of our market leading solutions for improving efficiency in operations. We are excited about providing you with online tools that will help you save money, increase efficiency and improve services. Dude Solutions, Inc. is dedicated to providing best in class solutions, including the following for City Of Palm Springs.

Service Term: 36 months (04/01/2023 - 03/31/2026)

Item Start Date End Date Investment
MaintenanceEdge 4/1/2023 3/31/2024 $9,821.79
Planned
Maintenance
4/1/2023 3/31/2024 $0.00
Annual Renewal: $9,821.79 USD

DocuSign Envelope ID: 5EC59E84-7998-407A-9E76-83EB8A0744E3 Item 1I - Page 98
-
9 4

*Your Sourcewell discount been applied.

DocuSign Envelope ID: 5EC59E84-7998-407A-9E76-83EB8A0744E3 Item 1I - Page 99
9 5

Subscription
Item
Investment Year 2 Start
Date: 04/01/2024
Investment Year 3 Start
Date: 04/01/2025
MaintenanceEdge 10,411.10 USD 11,035.76 USD
- Planned Maintenance Included Included
Total: 10,411.10 USD 11,035.76 USD
DocuSign Envelope ID: 5EC59E84-7998-407A-9E76-83EB8A0744E3 Item 1I - Page 100
9 6

Order Form terms
• By accepting this Order Form, and notwithstanding anything to the contrary in any other purchasing agreement, Subscriber agrees to pay all relevant Fees for the full Services Term defined above. • Payment terms: Net 30
• The "Effective Date" of the Agreement between Subscriber and Company is the date Subscriber accepts this Order Form. • This Order Form and its Services are governed by the terms of the Brightly Software, Inc. Master Subscription Agreement found at http://brightlysoftware.com/terms (http://brightlysoftware.com/ terms) ("Terms"), unless Subscriber has a separate written agreement executed by Brightly Software, Inc. ("Company") for the Services, in which case the separate written agreement will govern. Acceptance is expressly limited to these Terms. Any additional or different terms proposed by Subscriber (including, without limitation, any terms contained in any Subscriber purchase order) are objected to and rejected and will be deemed a material alteration hereof. • To the extent professional services are included in the Professional Services section of this Order Form, the Professional Services Addendum found at http://brightlysoftware.com/terms (http://brightlysoftware.com/terms) is expressly incorporated into the Terms by reference.
• During the Term, Company shall, as part of Subscriber's Subscription Fees, provide telephone and email support ("Support Services") during the hours of 8:00 AM and 6:00 PM EST, (8:00 am – 8:00 pm EST for Community Development Services) Monday through Friday ("Business Hours"), excluding Company Holidays. • Company maintains the right to increase Subscription Fees within the Services Term by an amount not to exceed the greater of prices shown in the investment table or the applicable CPI and other applicable fees and charges every 12 months.

Any additional or renewal Service Terms will be charged at the then- current rate. • Acceptance of this Order Form on behalf of a company or legal entity represents that you have authority to bind such entity and its affiliates to the order, terms and conditions herein. If you do not have such authority, or you do not agree with the Terms set forth herein, you must not accept this Order Form and may not use the Service. • Proposal expires in sixty (60) days.
• Subscriber shall use reasonable efforts to obtain appropriation in the full amount required under this Order Form annually. If the Subscriber fails to appropriate funds sufficient to maintain the Service(s) described in this Order Form, then the Subscriber may terminate the Service(s) at no additional cost or penalty by giving prior written notice documenting such non-appropriation. Subscriber shall use reasonable efforts to provide at least thirty (30) days prior written notice of non-appropriation. Subscriber agrees non-appropriation is not a substitute for termination for convenience, and further agrees Service(s) terminated for non-appropriation may not be replaced with functionally similar products or services prior to the expiration of the Services Term set forth in this Order Form.

Subscriber will not be entitled to a refund or offset of previously paid, but unused Fees.

Additional information
• Prices shown above do not include any taxes that may apply. Any such taxes are the responsibility of Subscriber. This is not an invoice. For customers based in the United States, any applicable taxes will be determined based on the laws and regulations of the taxing authority(ies) governing the "Ship To" location provided by Subscriber. Tax exemption certifications can be sent to [email protected] (mailto:[email protected]). • Billing frequency other than annual is subject to additional processing fees. • Please reference Q-333436 on any applicable purchase order and email to [email protected] (mailto:[email protected]) DocuSign Envelope ID: 5EC59E84-7998-407A-9E76-83EB8A0744E3 Item 1I - Page 101
9 7

• Brightly Software, Inc. maintains the necessary insurance coverage for its products and professional services, including but not limited to liability and errors & omissions coverage. Proof of insurance can be provided upon request.

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Bringing Assets Into Focus
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DocuSign Envelope ID: 5EC59E84-7998-407A-9E76-83EB8A0744E3 Item 1I - Page 102
@rightly Illuminate
9 8

Engage
Broaden your professional network by sharing wisdom with fellow operations and asset management leaders.

Admission for Illuminate is $895 for tuition only and $1795 for the "Brightly Bundle". The Brightly Bundle includes meals, a 4-night hotel stay and tuition. Registration is open beginning September 1st through March 10th, 2023.

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Signature
Presented to:

Q-333436
February 27, 2023, 2:47:15 PM
Accepted by:

Printed Name

Signed Name

Title

Date

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ATTACHMENT C

INSURANCE REQUIREMENTS

INSURANCE

1. Procurement and Maintenance of Insurance. Contractor shall procure and maintain public liability and property damage insurance against all claims for injuries against persons or damages to property resulting from Contractor’s performance under this Agreement. Contractor shall procure and maintain all insurance at its sole cost and expense, in a form and content satisfactory to the City, and submit concurrently with its execution of this Agreement . Contractor shall also carry workers’ compensation insurance in accordance with California workers’ compensation laws. Such insurance shall be kept in full force and effect during the term of this Agreement, including any extensions. Such insurance shall not be cancelable without thirty (30) days advance written notice to City of any proposed cancellation. Certificates of insurance evidencing the foregoing and designating the City, its elected officials, officers, employees, agents, and volunteers as additional named insured s by original endorsement shall be delivered to and approved by City prior to commencement of services. The procuring of such insurance and the delivery of policies, certificates, and endorsements evidencing the same shall not be construed as a limitation of Contractor’s obligation to indemnify City, its elected officials, officers, agents, employees, and volunteers.

2. Minimum Scope of Insurance . The minimum amount of insurance requir ed under this Agreement shall be as follows:

1. Comprehensive general liability and personal injury with limits of at least one million dollars ($1,000,000.00) combined single limit cov erage per occurrence and two million dollars ($2,000,000) general aggregate;

2. Automobile liability insurance with limits of at least one million dollars ($1,000,000.00) per occurrence;

3. Professional liability (errors and omissions) insurance with lim its of at least one million dollars ($1,000,000.00) per occurrence and two million dollars ($2,000,000) annual aggregate is:
_________ required
___X_____ is not required;

4. Workers’ Compensation insurance in the statutory amount as required by the State of California and Employer’s Liability Insurance with limits of at least one million dollars $1 million per occurrence. If Contractor has no employees, Contractor shall complete the City’s Request for Waiver of Workers’ Compensation Insurance Requirement form.

3. Primary Insurance. For any claims related to this Agreement, Contractor’s insurance coverage shall be primary with respect to the City and its respective elected officials, officers, employees, agents, and volunteers. Any insurance or self -insurance maintained by City and its respective elected officials, officers, employees, agents, and volunteers shall be in excess of Contractor’s insurance and shall not contribute with it. For Workers’ Compensation and Employer’s Liability Insurance only, the insurer shall waive all rights of subrogation and contribution it may have against City, its elected officials, officers, employees, agents, and volunteers.

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4. Errors and Omissions Coverage . If Errors & Omissions Insurance is required, and if Contractor provides claims made profes sional liability insurance, Contractor shall also agree in writing either (1) to purchase tail insurance in the amount required by this Agreement to cover claims made within three years of the completion of Contractor’s services under this Agreement, or (2) to maintain professional liability insurance coverage with the same carrier in the amount required by this Agreement for at least three years after completion of Contractor’s services under this Agreement. Contractor shall also be required to provide evidence to City of the purchase of the required tail insurance or continuation of the professional liability policy.

5. Sufficiency of Insurers . Insurance required in this Agreement shall be provided by authorized insurers in good standing with the State of California. Coverage shall be provided by insurers admitted in the State of California with an A.M. Best’s Key Rating of B++, Class VII, or better, unless otherwise acceptable to the City.

6. Verification of Coverage. Contractor shall furnish City with both certificates of insurance and endorsements, including additional insured endorsements, affecting all of the coverages required by this Agreement. The certificates and endorsements are to be signed by a person authorized by that insurer to bind coverage on its behalf. All proof of insurance is to be received and approved by the City before work commences. City reserves the right to require Contractor’s insurers to provide complete, certified copies of all required insurance policies at any time. Additional insured endorsements are not required for Errors and Omissions and Workers’ Compensation policies.

Verification of Insurance coverage may be provided by: (1) an approved General and/or Auto Liability Endorsement Form for the City of Palm Springs or (2) an acceptable Certificate of Liability Insurance Coverage with an approved Additional Insured Endorsement with the following endorsements stated on the certificate:

A. "The City of Palm Springs, its officials, employees, and agents are named as an additional insured…” ("as respects City of Palm Springs Contract No.___" or "for any and all work performed with the City under written contract” may be included in this statement).

B. “This insurance is primary and non-contributory over any insurance or self-insurance the City may have”…“ ("as respects City of Palm Springs Contract No.”__" “r "for any and all work performed with the City under written contract" may be included in this statement).

C. "Should any of the above-described policies be canceled before the expiration date thereof, the issuing company will mail 30 days written notice to the Certificate Holder named." Language such as, “endeavor to” mail and "but failure to mail s uch notice shall impose no obligation or liability of any kind upon the company, its agents or representative" is not acceptable and must be crossed out.

D. Both the Workers’ Compensation and Employers' Liability policies shall contain the insurer's waive r of subrogation in favor of City, its elected officials, officers, employees, agents, and volunteers.

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In addition to the endorsements listed above, the City of Palm Springs shall be named the certificate holder on the certificate of insurance.

All certificates of insurance and endorsements are to be received and approved by the City before work commences. All certificates of insurance must be authorized by a person with authority to bind coverage, whether that is the authorized agent/broker or insurance underwriter. Failure to obtain the required documents prior to the commencement of work shall not waive the Contractor’s obligation to provide them.

7. Deductibles and Self -Insured Retentions. Any deductibles or self -insured retentions must be declared to and approved by the City prior to commencing any work or services under this Agreement. At the option of the City, either (1) the insurer shall reduce or eliminate such deductibles or self-insured retentions with respect to the City, its elec ted officials, officers, employees, agents, and volunteers; or (2) Contractor shall procure a bond guaranteeing payment of losses and related investigations, claim administration, and defense expenses. Certificates of Insurance must include evidence of the amount of any deductible or self -insured retention under the policy. Contractor guarantees payment of all deductibles and self-insured retentions.

8. Severability of Interests (Separation of Insureds). This insurance applies separately to each insured against whom claim is made or suit is brought except with respect to the limits of the insurer’s liability.

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ATTACHMENT D
BRIGHTLY SOFTWARE INC.

MASTER SUBSCRIPTION AGREEMENT

MASTER SUBSCRIPTION AGREEMENT
This Master Subscription Agreement (this “ Agreement”) shall govern Subscriber’s (as defined below) access and use of the Services (as defined below) provided by Brightly Software (“Company”). BY ACCEPTING THIS AGREEMENT, EITHER BY CLICKING A BOX INDICATING

ACCEPTANCE, BY RESELLER PURCHASE, BY EXECUTING AN ORDER FORM THAT REFERENCES THIS

AGREEMENT OR BY OTHERWISE ACCESSING AND USING THE SERVICES, SUBSCRIBER AGREES TO THE TERMS OF THIS AGREEMENT. AS A RESULT, PLEASE READ ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT CAREFULLY.

IF TH E INDIVIDUAL ENTERING INTO THIS AGREEMENT IS ACCEPTING ON BEHALF OF A

COMPANY OR OTHER LEGAL ENTITY, THE INDIVIDUAL REPRESENTS THAT THEY HAVE THE

AUTHORITY TO BIND SUCH ENTITY AND ITS AFFILIATES TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, IN WHICH CASE THE TERMS “ACCOUNT” OR “SUBSCRIBER” SHALL REFER TO SUCH ENTITY AND ITS AFFILIATES. IF THE INDIVIDUAL ACCEPTING THIS AGREEMENT DOES NOT HAVE

SUCH AUTHORITY, OR DOES NOT AGREE WITH THE TERMS AND CONDITIONS SET FORTH HEREIN, THE INDIVIDUAL MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SERVICES.

Section 1.0 Ordering and Use of the Service

1.1 Company Cloud Service; Subscriber-Hosted Software.
(a) Company Cloud Service . Unless otherwise specified on an applicable Order Form, Company Service shall be provided a s Company -hosted, cloud Service. Company grants Subscriber a non-exclusive and non-transferable right to access and use the Service for the Term. (b) Subscriber-Hosted Software . Where an applicable Order Form sets forth Subscriber - Hosted Software, subject to the provisions of this Agreement, Company grants Subscriber a non- exclusive and non-transferable license (with no right to sublicense) to install and use the software for the Term. In respect of such Subscriber-Hosted Software:
(i) Subscriber is responsible for installing and implementing the Subscriber -Hosted Software and any updates, enhancements or modifications, except for any Professional Services set forth on an applicable Order Form (i.e., implementation). (ii) Subscriber may creat e copies of the Subscriber -Hosted Software to the extent strictly necessary to install and operate the Subscriber -Hosted Software for use in accordance with this Agreement, and to create backup and archival copies to the extent reasonably required in the normal operation of Subscriber systems. All such copies must include a reproduction of all copyright, trademarks or other proprietary notices contained in the original copy of the Subscriber-Hosted Software. (iii) Subscriber is responsible for providing the Envir onment and ensuring the Environment functions properly, and for implementing appropriate data backup and security measures. “ Environment” means the systems, networks, servers, equipment, hardware, software and other material specified in Documentation or a n Order Form on which, or in connection with which, the Subscriber–Hosted Service will be used.

1.2 Ordering.
(a) Ordering. For the Company Services purchased, Company shall grant Subscriber Account Users access or use of the Service(s) and Professional Service(s) during their associated Term, including access and use of all of the Content contained in or made available throu gh the Service(s), Subscriber agrees that its purchase is not contingent on the delivery of any future functionality or features, or dependent upon any oral or written public comments regarding DocuSign Envelope ID: 5EC59E84-7998-407A-9E76-83EB8A0744E3 Item 1I - Page 108
t}rightly

future functionality or features. Subscriber agrees that it shall use the Service(s) solely for internal business purposes, and access and use of the Service(s) shall be limited to Account Users.

Affiliates of either party may conduct business under this Agreement by executing an Order Form or other document that references this Agreement’s terms. (b) Account Setup. To subscribe to the Service, Subscriber must establish its Account, which may only be accessed and used by its Account Users. To setup an Account User, Subscriber agrees to provide true and accurate informatio n for such Account Users. Each Account User must establish and maintain personal, non-transferable Access Credentials, which shall not be shared with, or used by, any other individual. Subscriber must not create Account User(s) in a manner that intends to or has the effect of avoiding Fees, circumvents thresholds with the Account, or intends to violate the Agreement.
(c) Subscriber Responsibilities. With full responsibility for its Account Users, Subscriber shall:
(i) take appropriate action to ensure that non-Account Users do not access or use the Service; (ii) ensure that all Account Users comply with all of the terms and conditions of this Agreement; (iii) be solely responsible for the accuracy, and appropriateness of all Subscriber Data created by Account Users using the Service; (iv) access and use the Service solely in compliance with the Documentation and all applicable laws, rules, directives and regulations (including those relating to export, homeland security, anti -terrorism, data protection and privac y); (v) allow e -mail notifications generated by the Service on behalf of Subscriber’s Account Users to be delivered to Subscriber’s Account Users; and (vi) promptly notify Company if Subscriber becomes aware of any unauthorized use of its Account.
(d) Usage Restrictions. Subscriber agrees that it shall not, and shall not permit any Third Party to, directly or indirectly: (i) modify, copy, create derivative works or attempt to derive the source code of the Service; (ii) assign, sublicense, distribute or otherwise make available the Service, to any Third Party, including on a timesharing, software-as-a-service or other similar basis; (iii) share Access Credentials or otherwise allow access or use the Service to provide any service bureau services or any services on a similar basis; (iv) use the Service in a way not authorized in writing by Company or for any unlawful purpose; (v) use the Service to store or transmit infringing, libelous, or otherwise unlawful or tortious material, or to store or transmit material i n violation of Third Party privacy rights; (vi) attempt to tamper with, alter, disable, override, or circumvent any security, reliability, integrity, accounting or other mechanism, restriction or requirement of the Service; (vii) remove, obscure or alter a ny copyright, trademark, patent or proprietary notice affixed or displayed by or in the Service; (viii) perform load tests, network scans, penetration tests, ethical hacks or any other security auditing procedures on the Service; (ix) interfere with or dis rupt the integrity or performance of the Service or the data contained therein; (x) access or use the Service in order to replicate applications, products or services offered by Company and/or otherwise build a competitive product or service, copy any features, functions or graphics of the Service or monitor the availability and/or functionality of the Service for any benchmarking or competitive purposes; (xi) under any circumstances, through a Third Party application, a Subscriber Application or otherwise, repackage or resell the Service, or any Company data; (xii) store, manipulate, analyze, reformat, print, and display the Content for personal use; and (xiii) upload or insert code, scripts, batch files or any other form of scripting or coding into the Ser vice. Notwithstanding the foregoing restrictions, in the event Subscriber has purchased a Subscription for Commercial Use (as such term is defined below), Subscriber shall be permitted to use the Service to provide Third Party services in cases where such Third Parties access the Subscriber provided applications or services, but where such Third Parties do not have the ability to install, configure, manage or have direct access to the Services. Company hereby agrees, subject to payment of the applicable fees, to permit such use and the terms of this Agreement, including references to “internal use” and/or “internal business operations” shall be deemed to include and permit such use (hereafter referred to as “Commercial Use“).
(e) Additional Guidelines . Company reserves the right to establish or modify its Service offerings, general practices and limits concerning use of the Service, and if applicable provide alternative Service offerings and practices, with approximately thirty (30) days’ prior notice to Subscriber. Company also reserves the right to block IP addresses originating a Denial of Service (DoS) attack. Company shall notify Subscriber should this condition exist and inform Subscriber of its action. Once blocked, an IP address shall not be able to acces s the Service and the block may be removed once Company is satisfied corrective action has taken place to resolve the issue. (f) Links to Third Party Websites. To the extent that the Service links to any Third Party website, application or service, the terms and conditions thereof shall govern Subscriber’s rights with respect to such website, application or service, unless otherwise expressly provided DocuSign Envelope ID: 5EC59E84-7998-407A-9E76-83EB8A0744E3 Item 1I - Page 109

Company. Company shall have no obligations or liability arising from Subscriber’s access and use of such linked Third Party websites, applications and services. (g) Beta Service. From time to time, Company may make Beta Service available to Subscribers at no charge. Subscriber may choose to try such Beta Service or not in it s sole discretion. Use of Beta Service is at Subscriber’s sole risk and may contain bugs or errors. Subscriber may discontinue use of the Beta Service at any time, in its sole discretion. Further, Company may discontinue any and all Beta Service availabili ty at any time in its sole discretion without notice.

NOTWITHSTANDING THE REPRESENTATIONS, WARRANTIES AND DISCLAIMERS IN SECTION 6, BETA SERVICE AND DOCUMENTATION, ARE PROVIDED ON AN “AS -IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND. COM PANY EXPRESSLY DISCLAIMS ANY AND

ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY

IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. COMPANY SHALL HAVE NO INDEMNIFICATION OBLI GATIONS AND NO

LIABILITY OF ANY TYPE WITH RESPECT TO THE BETA SERVICE UNLESS SUCH EXCLUSION IS UNENFORCEABLE UNDER APPLICABLE LAW IN WHICH CASE COMPANY’S LIABILITY WITH RESPECT TO THE BETA SERVICE PROVIDED SHALL NOT EXCEED $500.00.

1.3 Proprietary Rights.
(a) Subscriber acknowledges and agrees that Company retains all ownership right, title, and interest in and to the Service, the Documentation and the Content, including without limitation all corrections, enhancements, improvements to, or derivative works the reof (collectively, “Derivative Works”), and in all Intellectual Property Rights therein or thereto. To the extent any Derivative Work is developed by Company based upon ideas or suggestions submitted by Subscriber to Company, Subscriber hereby irrevocably assigns all rights to use and incorp orate Subscriber’s feedback, including but not limited to suggestions, enhancement requests, recommendations and corrections (the “ Feedback”) relating to the Service, together with all Intellectual Property Rights related to such Derivative Works. Nothing contained in this Agreement shall be construed to convey to Subscriber (or to any party claiming through Subscriber) any Intellectual Property Rights in or to the Service, the Documentation and the Content, other than the rights expressly set forth in this Agreement
(b) Company acknowledges and agrees that Subscriber retains all ownership right, title, and interest in and to the Subscriber Data, including all Intellectual Property Rights therein or thereto.

Notwithstanding the foregoing, Subscriber hereby grant s Company and its Affiliates a, non - exclusive, royalty-free license to: (i) access, display, copy, distribute, transmit, publish, disclose and otherwise use all or any portion of the Subscriber Data to fulfill its obligations under this Agreement. In addition, Subscriber hereby grants Company a, non-exclusive, royalty-free right to use aggregated and de -identified data generated and/or derived by Company from the Subscriber Data (the “ De-Identified Data ”) in order to improve the Service and Company’s performance hereunder, including without limitation, submitting and sublicensing such De - Identified Data to Third Parties for analytical purposes, provided that Company shall take commercially reasonable efforts to conduct such de-identification in a manner that ensures that such De-Identification cannot be traced back to Subscriber or natural persons. (c) Subscriber acknowledges the Services may utilize, embed or incorporate Third Party software and/or tools (each, a “Third-Party Tool”) under a license granted to Company by one or more applicable Third Parties (each, a “Third-Party Licensor”), which licenses Company the right to sublicense the use of the Third -Party Tool solely as part of the Services. Each such sublicense is nonexclusive and solely for Subscriber’s internal use and Subscriber shall not further resell, re- license, or grant any other rights to use such sublicense to any Third Party. Subscriber further acknowledges that each Third-Party Licensor retains all right, title, and interest to its applicable Third-Party Tool and all documentation related to such Third -Party Tool. All confidential or proprietary information of each Third -Party Licensor is Confidential Information of Company under the terms of this Agreement and shall be protected in accordance with the terms of Section

7. Section 2.0 Company Responsibilities

2.1 Professional Services. To the extent Professional Services are included in the applicable Order Form and/or described in one or more statements of work, Subscriber agrees to abide by Company’s Professional Services Addendum. Each statement of work shall be effective, incorporated into and form a part of this Agreement when duly executed by an authorized representative of each of the parties. Each statement of work shall (i) describe the fe es and DocuSign Envelope ID: 5EC59E84-7998-407A-9E76-83EB8A0744E3 Item 1I - Page 110

payment terms with respect to the Professional Services being provided pursuant to such statement of work, (ii) identify any work product that will be developed pursuant to such statement of work, and (iii) if applicable, sets forth each party’s res pective ownership and proprietary rights with respect to any work product developed pursuant to such statement of work.

2.2 Service Levels.
(a) Company shall use commercially reasonable efforts to make the Service available 99.9% of the time for each full calendar month during the Term, determined on a twenty-four (24) hours a day, seven (7) days a week basis (the “Service Standard”). Service availability for access and use by Subscriber(s) excludes unavailability when due to: (a) any access to or use of the Service by Subscriber or any Account User that does not strictly comply with the terms of the Agreement or the Documentation; (b) any failure of performance caused in whole or in part by Subscriber’s delay in performing, or failure to perform, any of its obligations under the Agreement; (c) Subscriber’s or its Account User’s Internet connectivity; (d) any Force Majeure Event; (e) any failure, interruption, outage, or other problem with Internet service or Non -Company Service; (f) Scheduled Downtime; or (g) any disabling, suspension, or termination of the Service by Company pursuant to the terms of the Agreement. “ Scheduled Downtime” means, with r espect to any applicable Service, the total amount of time (measured in minutes) during an applicable calendar month when such Service is unavailable for the majority of Subscribers’ Account Users due to planned Service maintenance. To the extent reasonabl y practicable, Company shall use reasonable efforts to provide eight (8) hours prior electronic notice of Service maintenance events and schedule such Service maintenance events outside the applicable business hours.

2.3Protection of Subscriber Data . Company shall maintain commercially reasonable administrative, physical, and technical safeguards for protection of the security, unauthorized access or disclosure of Subscriber Data. All data and information provided by Subscriber through its use of the Service is subject to Company’s Privacy Policy, which can be viewed by clicking the “Privacy” hypertext link located within the Service. By using the Service, Subscriber accepts and agrees to be bound and abide by such Privacy Policy. At all times during th e Subscription term and upon written request of Subscriber within thirty (30) days after the effective date of termination or expiration of this Agreement, Subscriber data shall be available for Subscriber’s export and download. Following the thirty (30) d ays after termination or expiration, Company shall not be obligated to maintain Subscriber Data and may delete or destroy what remains in its possession or control unless prohibited by law.
(a) If applicable in the United States, if Subscriber is a “Covered En tity” under the Health Insurance Portability and Accountability Act of 1996 (as amended from time to time, “HIPAA”), and if Subscriber must reasonably provide protected health information as defined by HIPAA in order to use the Services, Company shall be Subscriber’s “Business Associate” under HIPAA, and Company and Subscriber shall enter into a Business Associate Agreement (the form of which shall be reasonably satisfactory to Company).
(b) If applicable in the United Kingdom, Switzerland or European Economic Area (EEA), both parties will comply with the applicable requirements of Data Protection Legislation. “ Data Protection Legislation” means (i) the United Kingdom’s Data Protection Act 2018, and (ii) the General Data Protection Regulation (“GDPR”) and any na tional implementing laws, regulations or secondary legislation. Company and Subscriber agree that Company will not be processing any personal data on behalf of the Subscriber as “Data Controller” (defined in accordance with the Data Protection Legislation) . Company will collect, use, disclose, transfer and store personal information when needed to administer this Agreement and for its operational and business purposes, in accordance with Data Protection Legislation. To the extent personal data from the UK, Switzerland or the EEA are processed by Company, the terms of a data processing addendum (“DPA”) must be signed by the parties. To the extent Company processes personal data, its binding corporate rules and the standard contract clauses shall apply, as set forth in the DPA. For standard contract clauses, Subscriber and Company agree that Subscriber is the data exporter and Subscriber’s acceptance of this Agreement or applicable Order Form shall be treated as its execution of the standard contract clauses.

Section 3.0 Third Party Interactions
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3.1Relationship to Third Parties . In connection with Subscriber’s use of the Service, at Subscriber’s discretion, Subscriber may: (i) participate in Third Party promotions through the Service; (ii) purchase Third Party goods and/or services, including implementation, customization, content, forms, schedules, integration and other services; (iii) exchange data, integrate, or interact between Subscriber’s Account, the Service, its application programming interface (“API”) and a Third Party provider; (iv) receive additional functionality within the user interface of the Service through use of the API; and/or (v) receive content, knowledge, subject matter expertise in the creation of forms, content and schedules. Any such act ivity, and any terms, conditions, warranties or representations associated with such Third Party activity, shall be solely between Subscriber and the applicable Third Party. Company shall have no liability, obligation or responsibility for any such Third P arty correspondence, purchase, promotion, data exchange, integration or interaction. Company does not warrant any Third Party providers or any of their products or services, whether or not such products or services are designated by Company as “certified,” “validated,” “premier” and/or any other designation. Company does not endorse any sites on the Internet that are linked through the Service.

3.2Ownership. Subscriber is the owner of all Third Party content and data loaded into the Subscriber Account. As the owner, it is Subscriber’s responsibility to make sure it meets its particular needs. Company shall not comment, edit or advise Subscriber with respect to such Third Party content and data in any manner.

Section 4.0 Fees and Payment.

4.1Fees. Subscriber shall pay to Company all fees specified in Order Forms. Except as otherwise stated on the Order Form: (i) Subscription Fees are based on Services and subscriptions purchased, (ii) all Subscription Fee payment obligations are non -refundable and n on-cancelable and (iii) quantities purchased cannot be decreased during the relevant Services Term. The Subscription Fee for such Service subscription shall be invoiced upon commencement of the Services Term.

Thereafter, Company shall make reasonable effor ts to invoice Subscriber for each applicable Subscription Fee sixty (60) days prior to its commencement. Unless Subscriber provides written notice of termination in accordance with Section 5.1, Subscriber agrees to pay all fees no later than thirty (30) days after the receipt of Company’s applicable invoice. Subscriber is responsible for providing complete and accurate billing and contact information to Company and notifying Company promptly of any changes to such information.

4.2Automatic Payments . If Sub scriber is paying by credit card or Automated Clearing House (“ACH”), Subscriber shall establish and maintain valid and updated credit card information or a valid ACH auto debit account (in each case, the “ Automatic Payment Method ”). Upon establishment of such Automatic Payment Method, Company is hereby authorized to charge any applicable Subscription Fee using such Automatic Payment Method.

4.3Overdue Charges . If any invoiced amount is not received by Company by the due date, without limiting Company’s ri ghts or remedies, those overdue charges may accrue late interest at the rate of 1.5% of the outstanding balance per month, or the maximum amount permitted by law, whichever is lower. Company reserves the right to condition an overdue Account’s future subscription renewals and Order Forms on shorter payment terms than those stated herein.

4.4Taxes. Company’s fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction whatsoever (collectively, “ Taxes”). Subscriber is responsible for paying all Taxes associated with its purchases hereunder. If Company has the legal obligation to pay or collect Taxes for which Subscriber is responsible under this Section 4.5, Company shall invoice Subscriber and Subscriber shall pay that amount unless Subscriber provides Company with a valid tax exemption certificate authorized by the appropriate taxing authority. Subscriber agrees to indemnify and hold Company harmless from any encumbrance, fine, penalty or other expense which Company may incur as a result of Subscriber’s failure to pay an y Taxes required hereunder. For clarity, Company is solely responsible for taxes assessable against Company based on its income, property and employees.

4.5 Purchases through Resellers. In the event Subscriber purchases the Services (including any renewals thereof) through an authorized reseller of Company, the terms and conditions of this Agreement shall apply and supersede any other agreement except for any terms and conditions DocuSign Envelope ID: 5EC59E84-7998-407A-9E76-83EB8A0744E3 Item 1I - Page 112

related to fees, payment or Taxes. Such terms and conditions shall be negotiat ed solely by and between Subscriber and such authorized reseller. In the event Subscriber ceases to pay the reseller, or terminates its agreement with the reseller, Company shall have the right to terminate Subscriber’s access to the Service at any time up on thirty (30) days’ prior written notice to Subscriber unless Subscriber and Company have agreed otherwise in writing.

Section 5.0 Services Term and Termination

5.1 Services Term. This Agreement will commence on the Effective Date set forth on the Order Form and continues until all Service subscriptions hereunder have expired or have been terminated (the “ Services Term”). Thereafter, except as stated on an applicable Order Form, the Services Term shall automatically renew for additional periods equal to the expiring subscription term or one year, whichever is longer , unless either party has provided written notice of its intent to terminate the Service subscription not less than forty-five (45) days prior to the expiration of the then-current Services Term applicable to the Service subscription.

5.2 Termination for Cause . Either party may terminate this Agreement (in whole or with respect to an Order Form or purchased from a reseller), by notice to the other party if (i) the other party commits a materia l breach of this Agreement and fails to cure such breach within thirty (30) days (except in the case of a breach of Section 7 in which case no cure period will apply); or (ii) the other party becomes the subject of a petition in bankruptcy or other similar proceeding;. Company may, at its option, and without limiting its other remedies, suspend (rather than terminate) any Services if Subscriber breaches the Agreement (including with respect to payment of Fees) until the breach is remedied.

5.3 Effect of Termination. Termination or suspension of an individual Order Form or reseller purchase, will not terminate or suspend any other Order Form, reseller purchase or the remainder of the Agreement unless specified in the notice of termination or suspension. If t he Agreement is terminated in whole, all outstanding Order Form(s) and reseller purchases will terminate. If this Agreement, any Order Form or reseller purchase is terminated, Subscriber agrees to pay all Fees owed up to the effective date of termination.

5.4 Survival. The following portions of this Agreement shall survive termination of this Agreement and continue in full force and effect: Sections 1, 2.3, 5.3, 6, 7 and 8.

Section 6.0 Representations, Warranties and Disclaimers

6.1 Representations. Each party represents that: (i) it has full right, title and authority to enter into this Agreement; and (ii) this Agreement constitutes a legal, valid and binding obligation of Subscriber, enforceable against it in accordance with its terms.

6.2 Warranties.
(a) Company represents and warrants that during the applicable Subscription Term that Service will perform materially in accordance with the applicable Documentation. For any breach of this warranty in Section 6.2(a), Subscriber’s exclusive remed y and Company’s entire liability shall be as described in Section 5.2
(b) Company represents and warrants that all such Professional Services shall be performed in a professional and workmanlike manner in accordance with generally accepted industry standards. For any breach of this warranty in Section 6.2(b), Subscriber’s exclusive remedy and Company’s entire liability shall be the re-performance of the applicable Professional Services.

(c) SERVICE, CONTENT, DOCUMENTATION, STORED DATA AND BETA SERVICE ARE PR OVIDED “AS-IS” AND AS AVAILABLE EXCLUSIVE OF ANY WARRANTY. EXCEPT AS EXPRESSLY STATED

HEREIN, THE PARTIES MAKE NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE

RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, TRUTH, AVAILABILITY, ACCURACY OR

COMPLETENESS OF THE SERVICES OR ANY CONTENT, DOCUMENTATION, STORED DATA OR BETA SERVICES. PARTIES SPECIFICALLY DISCLAIM ALL REPRESENTATIONS OR WARRANTIES WHETHER

EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY DocuSign Envelope ID: 5EC59E84-7998-407A-9E76-83EB8A0744E3 Item 1I - Page 113

IMPLIED WARRANTY OF MERCHANTABI LITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON - INFRINGEMENT TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

(c) Company’s Services have not been tested in all situations under which they may be used.

Subscriber is solely responsible for determining the app ropriate uses for the Services and the results of such use; Company will not be liable for the results obtained through Subscriber’s use of the Services. Company’s Services are not specifically designed or intended for use in (i) storage of sensitive, personal information, (ii) direct life support systems, (iii) nuclear facility operations, or (iv) any other similar hazardous environment.

6.3 Indemnification.
(a) Indemnity by Company. Company shall defend and indemnify Subscriber from any loss, damage or ex pense (including reasonable attorneys’ fees) awarded by a court of competent jurisdiction, or paid in accordance with a settlement agreement signed by Subscriber, in connection with any Third Party claim (each, a “Claim”) alleging that Subscriber’s use of the Service as expressly permitted hereunder infringes upon any intellectual property rights, patent, copyright or trademark of such Third Party, or misappropriates the trade secret of such Third Party; provided that Subscriber (x) promptly gives Company w ritten notice of the Claim; (y) gives Company sole control of the defense and settlement of the Claim; and (z) provides to Company all reasonable assistance, at Company’s expense. If Company receives information about an infringement or misappropriation claim related to the Service, Company may in its sole discretion and at no cost to Subscriber: (i) modify the Service so that it no longer infringes or misappropriates, (ii) obtain a license for Subscriber’s continued use of the Service, or (iii) terminate t his Agreement (including Subscriber’s Service subscriptions and Account) upon prior written notice and refund to Subscriber any prepaid Subscription Fee covering the remainder of the Term of the terminated Service subscriptions. Notwithstanding the foregoing, Company shall have no liability or obligation with respect to any Claim that is based upon or arises out of (A) use of the Service in combination with any software or hardware not expressly authorized by Company, (B) any modifications or configurations made to the Service by Subscriber without the prior written consent of Company, and/or (C) any action taken by Subscriber relating to use of the Service that is not permitted under the terms of this Agreement. This Section 6.3(a) states Subscriber’s exclu sive remedy against Company for any Claim of infringement or misappropriation of a Third Party’s Intellectual Property Rights related to or arising from Subscriber’s use of the Service. (b)To the extent permitted by law, Subscriber shall defend and indemn ify Company from any loss, damage or expense (including reasonable attorneys’ fees) awarded by a court of competent jurisdiction, or paid in accordance with a settlement agreement signed by Company, in connection with any Claim alleging that the Subscriber Data, or Subscriber’s use of the Service in breach of this Agreement, infringes upon any patent, copyright or trademark of such Third Party, or misappropriates the trade secret of such Third Party; unless applicable laws prohibit public entities from such indemnification and provided that Company (x) promptly gives Subscriber written notice of the Claim; (y) gives Subscriber sole control of the defense and settlement of the Claim; and (z) provides to Subscriber all reasonable assistance, at Subscriber’s expense. This Section 6.3(b) st ates Company’s exclusive remedy against Subscriber for any Claim of infringement of misappropriation of a Third Party’s Intellectual Property Rights related to or arising from the Subscriber Data or Subscriber’s use of the Service.

6.4Limitation of Liability. TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY, IN

THE AGGREGATE, BE LIABLE FOR DAMAGES TO SUBSCRIBER IN EXCESS OF THE AMOUNT OF

SUBSCRIPTION FEES PAID BY SUBSCRIBER TO COMPANY PURSUANT TO THIS AGREEMENT DURING THE TWELVE MONTHS PRIOR TO THE FIRST ACT OR OMISSION GIVING RISE TO THE LIABILITY.

UNDER NO CIRCUMSTANCES SHALL COMPANY HAVE ANY LIABILITY WITH RESPECT TO ITS

OBLIGATIONS UNDER THIS AGREEMENT OR OTHERWISE FOR LOSS OF PROFITS, OR

CONSEQUENTIAL, EXEMPLARY, INDIRECT, INCIDENTAL OR PUNITIVE DAMAGES, EVEN IF

COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OCCURRING, AND

WHETHER SUCH LIABILITY IS BASED ON CONTRACT, TORT, STRICT LIABILITY OR PRODUCTS LIABILITY. NOTHING IN THIS SECTION SHALL LIMIT SUBSCRIBER’S PAYMENT OBLIGATIONS UNDER SECTION 4.

Section 7.0 Confidentiality
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7.1Definition of Confidential Information . “Confidential Information” means any non -public information and/or materials maintained in confidence and disclosed in any form or medium by a party under this Agreement (the “Disclosing Party”) to the other party (the “Receiving Party”), that is identified as confidential, proprietary or that a reasonable person should have known, was the Confidential Information of the other party given the nature of the circumstances or disclosure, or as otherwise defined as Confidential Information, trade secrets, and proprietary business information as provided under applicable state law and exempted from disclosure by the applicable statute. Confidential Information may incl ude without limitation: information about clients, services, products, software, data, technologies, formulas, processes, know -how, plans, operations, research, personnel, suppliers, finances, pricing, marketing, strategies, opportunities and all other asp ects of business operations and any copies or derivatives thereof. Confidential Information includes information belonging to a Third Party that may be disclosed only under obligations of confidentiality. Notwithstanding the foregoing, Confidential Informa tion shall not include information that Receiving Party can demonstrate: (a) is or becomes generally known to the public without breach of any obligation by Receiving Party; (b) is received from a Third Party without breach of any obligation owed to Disclo sing Party; or (c) is or has been independently developed by Receiving Party without the benefit of Confidential Information.

7.2Protection of Confidential Information . The Receiving Party agrees that it shall: (i) use the Confidential Information solely for a purpose permitted by this Agreement, (ii) use the same degree of care as Receiving Party uses with its own Confidential Information, but no less than reasonable care, to protect Confidential Information and to prevent any unauthorized access, reproduction, disclosure, or use of any of Confidential Information; and (iii) restrict access to the Confidential Information of the Disclosing Party to those of its employees, contractors and agents who need such access for purposes consistent with this Agreement and who are prohibited from disclosing the information by a contractual, legal or fiduciary obligation no less restrictive than this Agreement. Receiving Party shall not use, reproduce, or directly or indirectly allow access to the Confidential Information except as herein provided or export Confidential Information to any country prohibited from obtaining such information under any applicable laws or regulations.

7.3Compelled Disclosure. If Receiving Party is required to disclose any Confidential Infor mation to comply with any state or federal law or Public Records Act (PRA) request, to the extent legally permitted, Receiving Party shall: (a) give the Disclosing Party reasonable prior written notice to permit Disclosing Party to challenge or limit any such legally required disclosure; (b) disclose only that portion of the Confidential Information as legally required to disclose; and (c) reasonably cooperate with Disclosing Party, at Disclosing Party’s request and expense, to prevent or limit such disclosure.

7.4Records Requests . To the extent permitted by law, Subscriber shall treat as exempt from treatment as a public record, and shall not unlawfully disclose in response to a request made pursuant to any applicable public records law, any of Company’s Confidential Information. Upon receiving a request to produce records under any applicable public records or similar law, Subscriber shall immediately notify Company and provide such reasonable cooperation as requested by Company and permitted by law to oppose production or release of such Company Confidential Information.

7.5Remedies. Receiving Party shall promptly notify Disclosing Party if it becomes aware of any unauthorized use or disclosure of Disclosing Party’s Confidential Information and agrees to reasonably cooperate with Disclosing Party in its efforts to mitigate any resulting harm. Receiving Party acknowledges that Disclosing Party would have no adequate remedy at law should Receiving Party breach its obligations relating to Confidential Informa tion and agrees that Disclosing Party shall be entitled to enforce its rights by obtaining appropriate equitable relief, including without limitation a temporary restraining order and an injunction.

Section 8.0 Miscellaneous

8.1Compliance with Laws. Each party will comply with all laws and applicable government rules and regulations insofar as they apply to such party in its performance of this Agreement’s rights and obligations.

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8.2Publicity. Subscriber agrees to participate in press releases, case studi es and other collateral using quotes or requiring active participation, the specific details of which shall be subject to advance written approval, which shall not be unreasonably withheld.

8.3Relationship of the Parties . Company is performing pursuant to this Agreement only as an independent contractor. Company has the sole obligation to supervise, manage, contract, direct, procure, perform or cause to be performed its obligations set forth in this Agreement, except as otherwise agreed upon by the parties. Nothing set forth in this Agreement shall be construed to create the relationship of principal and agent between Company and Subscriber. Company shall not act or attempt to act or represent itself, directly or by implication, as an agent of Subscriber or its affiliates or in any manner assume or create, or attempt to assume or create, any obligation on behalf of, or in the name of, Subscriber or its affiliates.

8.4Waiver. No failure or delay by either party in enforcing any of its rights under this Agreement shall be construed as a waiver of the right to subsequently enforce any of its rights, whether relating to the same or a subsequent matter.

8.5Assignment. Subscriber shall have no right to transfer, assign or sublicense this Agreement or any of its rights, interests or obligations under this Agreement to any Third Party and any attempt to do so shall be null and void except that Company shall have the full ability to transfer, assign or sublicense this Agreement to the surviving entity in a merger or consolidation or to a purchaser of all or substantially all of its assets without the written consent of the Subscriber.

8.6Force Majeure. Subject to the limitations set forth below and except for fees due for Service rendered, neither party shall be held responsible for any delay or default, including any damages arising therefrom, due to any act of God, act of governmental entity or military authority, explosion, epidemic casualty, flood, riot or civil disturb ance, war, sabotage, unavailability of or interruption or delay in telecommunications or Third Party services, failure of Third Party software, insurrections, any general slowdown or inoperability of the Internet (whether from a virus or other cause), or a ny other similar event that is beyond the reasonable control of such party (each, a “Force Majeure Event”). The occurrence of a Force Majeure Event shall not excuse the performance by a party unless that party promptly notifies the other party of the Force Majeure Event and promptly uses its best efforts to provide substitute performance or otherwise mitigate the force majeure condition.

8.7Entity, Governing Law, Notices and Venue. All notices, instructions, requests, authorizations, consents, demands and other communications hereunder shall be in writing and shall be delivered by one of the following means, with notice deemed given as indicated in parentheses:
(a) by personal delivery (when actually delivered); (b) by overnight courier (upon written verification of receipt); (c) by business mail (upon written verification of receipt) ; or (d) except for notice of indemnification claims, via electronic mail to Subscriber at the e -mail address maintained on Subscriber’s Account and to Company at notice@bright lysoftware.com.. The Company entity entering into this Agreement, the address to which notices shall be directed under this Agreement and the law that will apply in any dispute or lawsuit arising out of or in connection with this Agreement shall depend upon where Subscriber is domiciled:
(a) In the United States and all other domiciles not otherwise mentioned, the Company entity is Brightly Software, Inc., a Delaware corporation, notices shall be addressed to 11000 Regency Parkway, Suite 300, Cary, NC 27518, Attn: General Counsel, governing law shall be Delaware and the courts with exclusive jurisdiction shall be Delaware without regard to the principles of conflicts of laws, unless Subscriber is a public entity in which case this Agreement shall be governed by the state law where it is domiciled. (b) In Canada, the Company entity is Brightly Software Canada, Inc., an Ontario corporation, notices shall be addressed to Bay Adelaide Centre, 333 Bay Street, Suite 2400, PO Box 20, Toronto, ON, M5H 2T6 Attn: Brightly Soft ware General Counsel, governing law shall be Ontario and the courts with exclusive jurisdiction shall be Toronto, Ontario, Canada without regard to the principles of conflicts of laws.
(c) In the United Kingdom or a country in Europe, the Company entity is Confirm Solutions Limited, a limited company in England, notices shall be addressed to Central House Unit C Compass Centre North, Chatham Maritime, Chatham, England, ME4 4YG, Attn: General Counsel, governing law shall be England and the courts with exclusive jurisdiction shall be London, England without regard to the principles of conflicts of laws.

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(d) In Australia, New Zealand, a country in Asia or the Pacific region, the Company entity is Assetic Australia Pty Ltd, a proprietary limited company in Australia, no tices shall be addressed to Level 9, 257 Collins Street, Melbourne, VIC 3000 Australia, Attn: General Counsel, governing law shall be Australia and the courts with exclusive jurisdiction shall be New South Wales, Australia without regard to the principles of conflicts of laws.

8.8Interpretation of Agreement . The Section headings contained in this Agreement are solely for the purpose of reference, are not part of the agreement of the parties, and shall not affect in any way the meaning or interpretation of this Agreement. Any reference to any federal, state, local or foreign statute or law shall be deemed to refer to all rules and regulations promulgated thereunder, unless the context requires otherwise.

8.9No Third Party Beneficiaries . No person or entity not a party to the Agreement shall be deemed to be a Third Party beneficiary of this Agreement or any provision hereof.

8.10Severability. The invalidity of any portion of this Agreement shall not invalidate any other portion of this Agreement and, except for such invalid portion, this Agreement shall remain in full force and effect.

8.11Entire Agreement . This Agreement, including any applicable Order Form, is the entire agreement between Subscriber and Company regarding Subscriber’s use of the Service and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. No modification, amendment, or waiver of any provision of this Agreement shall be effective unless in writing and signed by the party against whom the modification, amendment or waiver is to be asserted. The parties agree that any term or condition stated in any purchase order or in any other order documentation, except for those terms set forth in the Order Form, is void. In the event of any conflict or inconsistency between the documents, the order of precedence shall be (1) the applicable Order Form, (2) any schedule or addendum to this Agreement, and (3) the content of this Agreement.

8.12Export Compliance. The Service, Professional Service, Content or other technology Company may make available, and derivatives thereof may be subject to export laws and regulations of the United States and other jurisdictions. Each party represents that it is not named on any U.S. government denied-party list. Subscriber shall not permit any Account User to access or use any Service, Conten t or other Company technology in a U.S. -embargoed country or region or in violation of any U.S. export law or regulation.

8.13Anti-Corruption. Neither party has received or been offered any illegal or improper bribe, kickback, payment, gift, or thing of value from an employee or agent of the other party in connection with this Agreement. Reasonable gifts and entertainment provided in the ordinar y course of business do not violate the above restriction. If Subscriber learns of any violation of the above restriction, Subscriber shall immediately notify Company.

8.14Cooperative Use. With Subscriber’s approval, the market research conducted by Subscriber during its selection process for the Services may be extended for use by other jurisdictions, municipalities, and government agencies of Subscriber’s state. Any such usage by other entities must be in accordance with ordinance, charter, and/or procurement rules and regulations of the respective political entity.

8.15 Intentionally omitted

8.16Exclusions/Suspensions. Company confirms that it has not been excluded, debarred or suspended from participation in any governmental program, including but not limited to Medicare, Medicaid, or Medi -Cal payor programs, and is not the subject of any investigation regarding participation in such programs, and has not been convicted of any crime relating to any governmental program. Company agrees to notify Subscriber immediately if Company becomes aware of any adverse action related to Company’s eligibility to participate in a governmental program.

8.17USA Government Subscribers . The Service and its Documentation and Content are “Commercial Items,” “Commercial comp uter software” and “Computer software documentation” as defined in the Federal Acquisition Regulations (“FAR”) and Defense Federal Acquisition Regulations Supplement (“DFARS”). Pursuant to FAR 12.211, FAR 12.212, DFARS DocuSign Envelope ID: 5EC59E84-7998-407A-9E76-83EB8A0744E3 Item 1I - Page 117

227.7202, as revised, the U.S. Govern ment acquires the Service and its Documentation and Content subject to the terms of this Agreement.

Section 9.0 Definitions
As used in this Agreement, the following terms shall have the meanings set forth below:

9.1 “ Access Credentials ” means any user name , identification number, password, license or security key, security token, PIN or other security code, method, technology or device used, alone or in combination, to verify an individual’s identity and authorization to access and use the Service. 9.2 “Account” means Subscriber’s specific account where Subscriber subscribes to access and use Service(s).

9.3 “Account User” means each employee, consultant and contractor of Subscriber that has been granted Access Credentials.

9.4 “Affiliate” means, with respect to any legal entity, any other legal entity that (i) controls, (ii) is controlled by or (iii) is under common control of such legal entity. A legal entity shall be deemed to “control” another legal entity if it has the power to direct or cause the direct ion of the management or policies of such legal entity, whether through the ownership of voting securities, by contract, or otherwise.

9.5 “ Beta Service ” means Company Service or functionality that may be made available to Subscriber to try at its option at no additional charge that is clearly designated as beta, pilot, limited release, early adoption, non-production, sandbox, evaluation or a similar description.

9.6 “ Content” means all of the Company audio and visual information, documents, content, materials, products and/or software contained in, or made available through, the Service.

9.7 “ Documentation” means the user documentation relating to the Ser vice provided to Subscriber by Company, including but not limited to descriptions of the functional, operational and design characteristics of the Service.

9.8 “Brightly Software” or “Company” means Brightly Software, Inc., Brightly Software Canada, Inc., Assetic Australia Pty Ltd, Confirm Solutions Limited, Facility Health, Inc. and Energy Profiles Limited together with their affiliates, successors and assigns.

9.9 “Company Data” means all data, information, Documentation and other Content provided by or on behalf of Company to any of the Company Services.

9.10 “Intellectual Property Rights” means all ideas, concepts, designs, drawings, packages, works of authorship, processes, methodologies, information, developments, materials, inventions, improvements, software, and all intellectual property rights worldwide arising under statutory or common law, including without limitation, all (i) patents and patent applications owned or licensable by a party hereto; (ii) rights associated with works of authorship, including copyrights, copyright applications, copyright registrations, mask work rights, mask work applications and mask work registrations; (iii) rights related to protection of trade secrets and Confidential Information; (iv) trademarks, trade names, servic e marks and logos; (v) any right analogous to those set forth in clauses (i) through (iv); and (vi) divisions, continuations, renewals, reissues and extensions of the foregoing (as and to the extent applicable) now existing, hereafter filed, issued or acquired.

9.11 “ Order Form ” means Company’s ordering document or online purchasing form used to order Company Services. By entering into an Order Form, Affiliate(s) agree to be bound by the terms of this Agreement as if an original party.

Company

9.12 “Professional Service” means the professional, technical, consulting and/or other services, excluding support services, to be performed by Company that are ordered by Subscriber on an Order Form or provided without charge (if applicable).

9.13 “Service” or “Services” means Company’s branded offerings of Software-as-a-Service (SaaS) applications, products and services made available by Company, as updated, enhanced or otherwise modified from time-to-time. Company
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9.14 “Subscriber” means the legal entity identified o n the Account, on behalf of itself and its Affiliates, employees and subcontractors.

9.15 “Subscriber Data” means all data, information and other content provided by or on behalf of Subscriber to the Service, including that which the Account Users input or upload to the Service.

9.16“Subscriber-Hosted Software ” means Company’s suite of Software -as-a-Service (SaaS) software applications, as updated, enhanced or otherwise modified from time -to-time that are:
(i) ordered by Subscriber on an Order Form or provided without charge (if applicable) and made available by Company, including mobile components, and (ii) granted a non -exclusive and non- transferable license (with no right to sublicense) to install and use software for the Term.

9.17 “Subscription Fee” means the fee invoiced to Subscriber by Company prior to the Services Term, which is required to be paid in order for Subscriber to be permitted to access and use the Service.

9.18 “Third Party” means a party other than Subscriber or Company.

IN WITNESS WHEREOF, the parties have executed this Agreement effective as of the day and year last written below.

Brightly Software, Inc. ____________________________________ [Subscriber]
By: By:
[signature] [signature]

Name: Name:
[printed or typed] [printed or typed]

Title: Title:

Date: Date:

By:
[signature]

Name:
[printed or typed]

Title:

Date:

DocuSign Envelope ID: 5EC59E84-7998-407A-9E76-83EB8A0744E3 09 March 2023
SVP, Sales
Brian Benfer
VP of Sales
Michael Knox
09 March 2023
Item 1I - Page 119
r-: DocuSigned by :
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CITY OF PALM SPRINGS – PUBLIC INTEGRITY DISCLOSURE
APPLICANT DISCLOSURE FORM

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