Palm Springs City Council
July 8, 2026

FAC E
1 14 3 44 9.
55 TR PINE 3 .0 DIA S.FACE
11 41 4 48 .7 6 TR PINE 3.0D IA S.FA CE
1140 44 8.6 3 TR PINE 2 .0DIA S.FAC E
17 05 4 48 .8 6 WK 4.
50 1 670 44 9.
48 WK 4 .5
162 8 4 49 .85 WK L/O
1 627 4 49.88 WK 3.0 2 .0O /S
1 47 3 44 9.74 WK
14 25 45 0.6 9 WK TR ENC L
1424 45 0.61 WK TR E NCL
1 423 45 0.08 WK TR ENC L
142 1 4 50.80 WK TR EN CL
1 41 9 449 .51 WK TR ENCL
141 8 450 .12 WK TR E NCL
14 17 44 9.9 8 WK TR ENC L
1 416 44 9.41 WK TR ENCL
141 4 4 50 .42 WK TR EN CL
14 13 45 0.64 WK TR EN CL
1 411 45 0.16 WK TR ENC L
12 93 44 9.9 1 WK 5 .5
1 284 44 9.39 WK 6 .0
11 73 4 49 .5 0 WK 4.5 B EG FC WRO T I
R ON
117 2 4 49 .82 WK 4.5
1 15 0 448.13 WK 4.5 FT EC 11 49 4 48 .80 WK 4.5FTPO C
11 48 448.9 5 WK 4.5FT POC
1147 44 9.28 WK 4.5FT BC
1 146 4 49 .09 WK 4.5 FT
17 04 45 0.4 3 SV
1 703 45 0.22 SV
16 75 44 9.8 7 SV
1674 449.8 6 SV
119 1 4 46.95 SV AC
1 17 1 4 51 .35 SV
16 61 4 49 .70 O F CUVER ED PRK CO R NO EL EV
16 59 4 49 .3 8 O FC UVERE D PRK CO R NO ELEV
16 58 44 9.80 O F CUVER ED PRK CO R NO EL EV
1657 450.4 4 OF CUV ERED PR K COR N O EL EV
1 65 6 4 51.20 OF CUV ERED PR K COR N O ELEV
1 65 5 45 0.47 O FC UVERED PRK CO R NO E LEV
16 54 45 0.0 7 OF CU VERED PR K COR NO EL EV
165 3 45 0.
98 O F C UVER ED PRK CO R NO ELE V
1 65 2 450 .04 O F CUVER ED PRK C OR N O ELEV
16 51 4 49 .5 4 O FC UVERE D PRK CO R NO ELE V
1388 44 7.01 WTVA
13 87 44 6.8 9 WTVA 13 86 446 .8 8 WTVA 13 85 44 6.8 8 WTVA 11 36 44 7.5 7 WTVA
BM 2.5 " BRA SS DISC BM 3 200 3 TKC 4 47.26 112 5
116 4 447 .29 SD MH
1 27 6 44 8.24 IR VA
11 90 44 7.4 7 CL
117 7 448 .08 C L
116 1 4 48 .62 IRVA TO P VA
11 30 44 7.8 5 CL
1 129 44 7.67 CL
11 01 44 7.21 C L
11 00 44 7.7 2 CL
109 7 448 .34 C L
1 07 1 448.94 CL
10 70 44 9.6 3 CL
1 06 9 45 0.33 CL
10 68 45 0.9 0 CL
10 67 45 1.4 8 CL
1 06 6 452 .16 CL
10 65 452 .74 C L
1 064 4 52 .93 CL
106 3 453 .42 C L
1 277 4 48 .89 ECBX
1163 44 7.24 S NST
11 12 447.5 5 TVBX
1137 44 7.8 9 WTB O
11 38 4 48 .1 9 WTBO
1135 44 7.49 WTM T
104 4 48 .90 C P MAG NAIL
1344 44 9.6 7 SW @ BWCC
1343 449.6 4 SW @ BWCC
170 7 4 48 .90 C P
148 2 450 .38 CCS 148 1 4 50 .17 CCS
14 80 4 50 .2 1 CC S
14 83 45 0.42 C CS
3,302 sf
19,939 sf 29,049 sf
1,330 SF STAGING PANTRY. SPACE

ALLOCATION ASSUMES SOILED DISHES GO
BACK TO SOUTH KITCHEN.
3 BEVERAGE/BUSSING

STATIONS ALONG BOH

CORRIDOR
3 BEVERAGE/BUSSING

STATIONS ALONG BOH

CORRIDOR
2 BEVERAGE/BUSSING

STATIONS ALONG BOH

CORRIDOR

BANQUET BEVERAGE
PANTRY

RENOVATED
SOUTH
KITCHEN 200 sf 102 sf 102 sf 102 sf
102 sf 102 sf 102 sf

FUTURE EVENT SPACE UP
TO 1,500 SEAT PLATED MEAL

EXISTING BALLROOM FOR
UP TO 1,000 SEAT PLATED MEAL

CONSIDER EXTENSION OF

BOH COORIDOR FOR

PROPER SERVICE OF
FUTURE EVENT SPACE.

FUTURE EXPANSION.

ASSUMING JR. BALLROM WILL
ACCOMMODATE UP TO 500 SEAT
PLATED MEAL.
7,850 SF = $3,435,000

FOODSERVICE EQUIPMENT ONLY
6,200 SF = $2,713,000

FOODSERVICE EQUIPMENT ONLY
1,000 SF = $250,000

FOODSERVICE

EQUIPMENT ONLY
300 SF = $93,750

FOODSERVICE EQUIPMENT ONLY
300 SF = $93,750

FOODSERVICE EQUIPMENT ONLY
200 SF = $50,000

FOODSERVICE EQUIPMENT ONLY
1,330 sf 1,330 SF = $500,000

FOODSERVICE EQUIPMENT ONLY MAINTAIN EXISTING
PHASE 1 - $3,057,000

FOODSERVICE EQUIPMENT ONLY
PHASE 2 - $1,444,000

FOODSERVICE EQUIPMENT ONLY

FOODSERVICE KITCHEN STRATEGY
- Two kitchens, one serves the north, one serves the south. - The North Kitchen is larger and acts as a commissary kitchen that supports all F&B.
- The North Kitchen serves the existing ballroom and the new flex ballroom space in the east end of the Ex-Hall. Service is conducted through existing corridors.
- Recommend adding beverage/service stations along service corridors where shown.
- Recommend a new Central Beverage Storage Room in the space currently occupied by the decommissioned Central Plant. - The South Kitchen is smaller and is more of a
"finish kitchen". It is supported by the North Kitchen. - The South Kitchen serves all existing, renovated, and new event spaces in the south portion of the complex.
- For events in the Spring rooms and future expansion to the east, the South Kitchen will work in conjunction with a new staging pantry located at the existing Smoke Tree room.

FOODSERVICE PHASING STRATEGY
PHASE 1:
- Build new North Kitchen adjacent to Main Ballroom.
- The North Kitchen will be over-sized because it will function as the only kitchen during Phase 2 when the South Kitchen will be renovated, and long-term it will provide some "commissary" functions in support of all F&B operations.
- Build new Central Beverage Storage. After Phase 2, this space will also function as the Beverage Service Pantry for functions in the north portion of the complex.
- Build a new dedicated F&B loading dock. This will be the only foodservice dock long-term.

PHASE 2:
- Renovation of the South Kitchen to a smaller finish kitchen. Food deliveries will come from the North Kitchen.

FUTURE PHASES:
- Add Staging Pantry and service stations as needed when more function space is created via conversion of existing spaces or new construction. PALM SPRINGS CONVENTION CENTER
FOODSERICE KEY PLAN - OPTION 2 1/32" = 1'-0" 5/4/26

ASSUMES NEW STAGING

PANTRY TO SERVE SPRING
ROOMS AND NEW EXPANSION.
6,198 sf
NEW
NORTH

KITCHEN
1,003 sf

CENTRAL BEVERAGE
STORES
PHASE 2 - RENOVATE SOUTH KITCHEN:
400 SF - WALK-IN COOLERS & FREEZERS
200 SF - DRY FOOD STORAGE
200 SF - DRY STORAGE (PAPER GOODS, ETC.)
700 SF - COOK LINES/HOT PRODUCTION
300 SF - PLATING
300 SF - POT WASHING
600 SF - DISH WASHING
200 SF - COMMON CHINA, FLATWARE, GLASS

STORAGE
100 SF - SMALLWARES STORAGE
100 SF - TRASH/RECYCLING/COMPOST
100 SF - CHEF, KITCHEN & STEWARDING OFFICES
100 SF - KITCHEN REST ROOMS & BREAK
3,300 SF - TOTAL
PHASE 1 - BUILD NORTH KITCHEN:
800 SF - WALK-IN COOLERS & FREEZERS
400 SF - DRY FOOD STORAGE
400 SF - DRY STORAGE (PAPER GOODS, ETC.)
1,500 SF - COOK LINES/HOT PRODUCTION
500 SF - PLATING
400 SF - POT WASHING
1,000 SF - DISH WASHING
400 SF - COMMON CHINA, FLATWARE, GLASS

STORAGE
200 SF - SMALLWARES STORAGE
200 SF - TRASH/RECYCLING/COMPOST
200 SF - CHEF, KITCHEN & STEWARDING OFFICES
200 SF - KITCHEN REST ROOMS & BREAK
6,200 SF - TOTAL NORTH SOUTH NORTH SOUTH
NEW

STAGING
PANTRY

NEW WEST EVENT

SPACES/MEETING ROOMS
NEW
F&B
DOCK FUTURE PHASE - $93, 750

FUTURE PHASE
$550,000
Kitchen Renovation and Related Food Service Improvements Base Scope - 4/30/2026 OPTION 2 - Relocation of main kitchen + Retherm pantries

O – Page 737 of 1296
ID Task Name Start Finish
1 Meetings/Workshops/PresentationsFri 6/12/26 Thu 3/18/27 2 Schematic Design Kick-Off Mtg Fri 6/12/26 Fri 6/12/263 PSCC Work Session (SD) Thu 7/9/26 Thu 7/9/264 PSCC Work Session (SD) Thu 7/30/26 Thu 7/30/265 PSCC Work Session (SD) Thu 8/20/26 Thu 8/20/266 PSCC Work Session (DD) Thu 9/17/26 Thu 9/17/267 PSCC Work Session (DD) Thu 10/8/26 Thu 10/8/268 PSCC Work Session (DD) Thu 10/29/26 Thu 10/29/269 PSCC Work Session (DD) Thu 11/19/26 Thu 11/19/26 10 PSCC Work Session (DD) Thu 12/10/26 Thu 12/10/2611 SD Stakeholder Presentation Thu 8/20/26 Thu 8/20/2612 DD Stakeholder Presentation Thu 11/19/26 Thu 11/19/2613 CD Stakeholder Presentation??
Thu 3/18/27 Thu 3/18/27
14 Sustainability Charrette? Thu 7/9/26 Thu 7/9/2615 Entitlements Tue 9/22/26 Wed 10/28/2616 Planning Commission Tue 9/22/26 Tue 9/22/2617 Architectural Review Committee
Mon 10/19/26 Mon 10/19/26
18 City Council Presentation Wed 10/28/26 Wed 10/28/2619 Design and Documentation Mon 6/15/26 Mon 6/28/2720 Schematic Design (SD) 12wks Mon 6/15/26 Fri 9/4/2621 SD 100% Pricing/Approval Mon 9/7/26 Fri 10/16/2622 Design Development (DD) 15wks
Mon 9/7/26 Fri 12/18/26
23 DD 100% Pricing/Approval Mon 12/21/26 Fri 1/29/2724 Construction Documents (CD) 18wks
Mon 12/21/26 Fri 4/23/27
25 CD 90% Pricing/Approval Mon 4/26/27 Fri 5/14/2726 Building Permit Submittal and Approval
Mon 4/5/27 Mon 6/28/27
27 CD 100% / Issued for
Construction
Mon 6/28/27 Mon 6/28/27
28 Construction Administration (18
mths)
Mon 7/5/27 Fri 12/29/28
29 Project Closeout Mon 11/27/28 Fri 1/26/29
Meetings/Workshops/Presentations
Schematic Design Kick-Off Mtg
SD Stakeholder Presentation
DD Stakeholder Presentation
CD Stakeholder Presentation??
Sustainability Charrette?
Entitlements
Planning Commission
Architectural Review Committee
City Council Presentation
Design and Documentation
Schematic Design (SD) 12wks
SD 100% Pricing/Approval
Design Development (DD) 15wks
DD 100% Pricing/Approval
Construction Documents (CD) 18wks
CD 90% Pricing/Approval
Building Permit Submittal and Approval
CD 100% / Issued for Construction
Construction Administration (18 mths)
Project Closeout
Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan Qtr 3, 2026 Qtr 4, 2026 Qtr 1, 2027 Qtr 2, 2027 Qtr 3, 2027 Qtr 4, 2027 Qtr 1, 2028 Qtr 2, 2028 Qtr 3, 2028 Qtr 4, 2028 Qtr 1, 2029 Preliminary Design SchedulePalm Springs CC Modernization ProjectFri 5/22/26 Preliminary Design Schedule - Palm Springs Convention Center Modernization Project - DRAFT5/22/2026 O – Page 738 of 1296

ATTACHMENT E
LMN/o2 Proposal
https://publicportal.palmspringsca.gov/WebLink/
DocView.aspx?id=1461164&dbid=0&repo=CityHall-Primary

O – Page 739 of 1296

CITY COUNCIL STAFF REPORT
DATE: JULY 8, 2026 CONSENT CALENDAR
SUBJECT: APPROVE AMENDMENT NO. 4 TO CONTRACT SERVICES
AGREEMENT NO. A8535 WITH ABM AVIATION, INC. FOR PARKING

MANAGEMENT SERVICES AT THE PALM SPRINGS INTERNATIONAL

AIRPORT
FROM: Scott C. Stiles, City Manager
BY: Airport
SUMMARY:

This action will retroactively approve Amendment No. 4 (Amendment) to Contract Services Agreement No. A8535 (Agreement) with ABM Aviation, Inc. (ABM), to extend the Agreement term for an additional nine (9) months, June 1, 2026 through February 28, 2027 and to remove Taxi Starters and Traffic Enforcement Officers (TEO) for a revised not to exceed maximum contract amount of $6,419,842 at the Palm Springs International Airport (Airport).

RECOMMENDATION:

1. Approve, retroactively, Amendment No. 4 to Contract Services Agreement A8535 (Attachment A) with ABM Aviation, Inc., to extend the Agreement term for an additional nine (9) months, June 1, 2026 through February 28, 2027, in the amount of $874,282, and to remove Taxi Starters and Traffic Enforcement Officers (TEO) for a revised not to exceed maximum contract amount of $6,419,842 at the Palm Springs International Airport (Airport).

2. Authorize the City Manager or designee to execute all necessary documents subject to such changes / revisions agreeable to the City Manager and City Attorney.

BUSINESS PRINCIPAL DISCLOSURE:

According to the Public Integrity Disclosure Form (Attachment B), ABM Aviation, Inc., is a publicly traded company registered in the state of California and licensed to do business in Palm Springs.

P – Page 740 of 1296
City Council Staff Report
July 8, 2026 -- Page 2
Approval of Amendment No. 4 to Contract Services Agreement No. A8535 with ABM Aviation, Inc.

BACKGROUND:

Palm Springs International Airport has four paid public parking lots: Parking Lots A, B, C, and D that are open daily and provide a total of 886 parking spaces. Of the 886 spaces, 80 have been identified for Electric Vehicle (EV) charging. Additionally, the Airport has an overflow parking lot that is open for paid public parking when Parking Lots A through D have a remaining vacancy of 25 parking spaces. The overflow parking lot provides an additional 800 parking spaces, and a shuttle service is provided to shuttle Airport customers to and from the Airport main terminal and the overflow parking lot during peak season and as needed during off-peak season.

For the last 25 years, the Airport has utilized contracted services to manage the Airport’s parking operations, and for the last 20 years, the contracted services have also included a taxi starter booth attendant and terminal curbside traffic enforcement to meet the demands of the Airport’s public transportation needs and traffic demands.

On April 2, 2020, the City Council approved Contract Services Agreement No. A8535 (Attachment C) with ABM Aviation, Inc. (ABM) to provide parking management services at the Airport, for a five-year term from June 1, 2020, through May 31, 2025 for an amount of $4,270,796.

Between May 28, 2020, and September 26, 2024, the City and ABM executed Amendments No. 1 through 3 (Attachment D) to adjust staffing levels in response to the COVID-19 pandemic and the increase in shuttle services needed to meet the unexpected increased demand. In 2024, a review was conducted with ABM to analyze the actual expenses incurred during Years 3 and 4 as compared to the original contract amounts.

Amendment No. 3 (Attachment D) extended the Agreement for one year, June 1, 2025 to May 31, 2026 for an additional amount of $2,674,475 and a total revised contract amount not to exceed $6,945,271.

The Airport issued a Request For Proposal (RFP) in 2025 to replace the current aging parking access and revenue control systems (PARCS) equipment. City Council approved the PARCS contract with SkiData Inc. (Item 1F) on May 12, 2026. The new PARCS hardware and a Prebooking and Reservations System will be installed and operational by the end of CY 2026.

The proposed extension will ensure uninterrupted parking operations while the Airport completes procurement, installation, testing, and transition activities associated with the new PARCS system and forthcoming parking management services contract.

STAFF ANALYSIS:

In response to guest feedback and in alignment with creating unforgettable hospitality at the Airport, the Airport’s Landside Operations Division decided to bring in-house traffic enforcement and taxi starting duties as a function of the Airport.

P – Page 741 of 1296
City Council Staff Report
July 8, 2026 -- Page 3
Approval of Amendment No. 4 to Contract Services Agreement No. A8535 with ABM Aviation, Inc.

In December 2024, the Airport began to hire Airport Operations Aides to help manage the landside traffic lanes and commercial traffic at the Airport. The positive feedback received from travelers regarding these new employees reinforces management’s decision to bring these services in-house under Airport Landside Operations. ABM will continue to provide parking management services and operate the Overflow Lot shuttle service. To assist with the demand for employee parking during peak season, the Airport opened the Overflow Lot to employee daily parking. The Overflow Lot shuttle service will be used to shuttle employees, passengers, guests, and visitors from and to the Overflow Lot.

Change of Scope
On March 12, 2025, a 30-day notice letter was sent to ABM confirming the transition of responsibilities for traffic enforcement and taxi starting from ABM to Airport employees effective May 1, 2025. Since the transition in May 2025, the Airport has been engaging with parking industry experts, other airports and municipalities, as well as ABM on the new parking access and revenue control (PARCS) equipment. These discussions helped define the support needed in the Amendment. The Amendment removes the traffic enforcement and taxi starting services from the ABM scope of work while adding in the support needed for the installation of the new PARCS equipment. The change in scope will reduce the contract in an estimated amount of $525,429.

The Airport is currently drafting an RFP for Parking Management Services, with the new agreement to take effect on March 1, 2027. Due to ongoing evaluation of staffing changes and the transition of traffic enforcement and taxi starter services to Airport personnel, the amendment was not finalized prior to expiration of the previous term. Services have continued without interruption while the amendment was processed.

Upon review of the 6-year Contract versus Actuals as depicted in Table 2 below, staff identified a contract overage of $74,763.81, or a percentage of 1.4%. Staff determined that the overage was due to increased shuttle operations over the previous estimate. Staff have determined that through proactive monitoring via Airport Landside Operations, the Airport will be able to actively manage shuttle operations in an effort to reduce expenses.

The Amendment No. 3 not to exceed amount of $6,945,271 will be reduced to a new not to exceed amount of $6,419,842.

Table 2
To Be Amortized Over Seven (7) Years: Contract Actual
Year 1 (June 1, 2020 – May 31, 2021) $780,888 $581,607.58 Year 2 (June 1, 2021 – May 31, 2022) $808,838 $755,596.71 Year 3 (June 1, 2022 – May 31, 2023) $856,779 $930,847.77 Year 4 (June 1, 2023 – May 31, 2024) $891,047 $1,007,509.34 Year 5 (June 1, 2024 – May 31, 2025) $933,244 $1,191,853.17 Year 6 (June 1, 2025 – May 31, 2026) $1,200,000 $1,078,145.24 Six (6) Years TOTAL $5,470,796 $5,545,559.81
Contract Overage $74,764 Included in above
Year 7 (June 1, 2026 – February 28, 2027) $874,282 $874,282 Seven (7) Years TOTAL $6,419,842 $6,419,841.81
New Amendment No. 4 Total Management Fees $6,419,842 $6,419,842

P – Page 742 of 1296
City Council Staff Report
July 8, 2026 -- Page 4
Approval of Amendment No. 4 to Contract Services Agreement No. A8535 with ABM Aviation, Inc.

ENVIRONMENTAL ASSESSMENT:

The requested City Council action is not a “Project” as defined by the California Environmental Quality Act (CEQA). Pursuant to Section 15378(a), a “Project” means the whole of an action, which has a potential for resulting in either a direct physical change in the environment, or a reasonably foreseeable indirect physical change in the environment. The requested action is to approve contracts for the above-mentioned services, and is exempt from CEQA pursuant to Section 15378(b), in that a “Project” does not include: (5) Organizational or administrative activities of governments that will not result in direct or indirect physical changes in the environment.

FISCAL IMPACT:

Sufficient funds are budgeted and available in Fiscal Years (FY) 2026 and 2027 in the Department of Aviation, Landside Operations Account 4157040-40105 for the extension of Parking Management Services under this agreement through February 28, 2027.

Funds will also be budgeted for the remainder of FY 2027 for the new Parking Management Services company that will take effect on March 1, 2027.

REVIEWED BY:

Interim Executive Director of Aviation: Victoria Carpenter City Attorney: Geremy Holm
City Manager: Teresa Gallavan for Scott Stiles
ATTACHMENTS:

A. Amendment No. 4 to Contract Services Agreement No. A8535 B. Public Integrity Disclosure
C. Contract Services Agreement No. A8535
D. Contract Services Agreement No. A8535 Amendments No. 1 through 3

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ATTACHMENT A
AMENDMENT NO. 4 TO
CONTRACT SERVICES AGREEMENT NO. A8535

P – Page 744 of 1296

AMENDMENT NO. 4 TO THE CONTRACT SERVICES AGREEMENT
NO. A8535 BETWEEN THE CITY PALM SPRINGS AND ABM AVIATION, INC.

1. Parties and Date.

This Amendment No. 4 to the Contract Services Agreement ("Amendment No. 4") is made and entered into as of June 1, 2026, by and between the City of Palm Springs ("City") and ABM Aviation Inc., a Georgia Corporation, (Contractor). City and Contractor are sometimes individually referred to as "Party" and collectively as "Parties."

2. Recitals.

2.1 Agreement. The City and Contractor have entered into an agreement entitled "Contract Services Agreement No. A8535" dated April 1, 2020 ("Agreement") for the purpose of providing parking management services at the Palm Springs International Airport and with the City acting as the merchant of record, for an amount of $4,270,796 and a term of five-years from June 1, 2020, to May 31, 2025.

2.2 Amendment No. 1. On May 28, 2020, Parties entered into Amendment No. 1 to the Agreement to provide to the City the administrative rights to decrease the scope of minimum services required for airport parking management services to address the global COVID-19 pandemic affecting regional and/or international travel.

2.3 Amendment No. 2. On August 8, 2021, Parties entered into Amendment No. 2 to the Agreement to amend the scope of services and to allow the Contractor to act as the merchant of record.

2.4 Amendment No. 3. On October 1, 2024, the City and Contractor desire to amend the Agreement to increase compensation by $2,674,475 to extend the term for one year through May 31, 2026, upgrade the credit card payment terminals to EMV contactless payment terminals, increase staffing, staffing hours, hourly staff rates, and shuttle services with a new not to exceed maximum contract amount of $6,945,271.

2.5 The City and Contractor desire to amend the Agreement to add and remove services performed by Contractor, extend the term nine (9) months through February 28, 2027, and amend the compensation provisions with a new not to exceed maximum contract amount of $6,419,842.

2.6 Amendment Authority. This Amendment No. 4 is authorized pursuant to Section 10.4 of the Agreement.

3. Terms.

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3.1 Section 1.1 Scope of Services. Exhibit “A1” of the Agreement is replaced by Exhibit “A2”, attached hereto to this Amendment and incorporated herein by this reference, in order to remove certain services from the Agreement. All references to Exhibit “A1” within the Agreement shall hereafter refer to Exhibit “A2”.

3.2 Section 2.1 Maximum Contract Amount. Exhibit “F1” of the Agreement is replaced by Exhibit “F2”, attached hereto to this Amendment and incorporated herein by this reference, in order to amend the compensation provisions with a new not to exceed maximum contract amount.

All references to Exhibit “F1” within the Agreement shall hereafter refer to Exhibit “F2”.

3.3 Continuing Effect of Agreement. Except as amended by this Amendment No. 4, all other provisions of the Agreement remain in full force and effect and shall govern the actions of the parties under this Amendment No. 4. From and after the date of this Amendment No. 4, whenever the term “Agreement” or “Contract” appears in the Agreement, it shall mean the Agreement as amended by this Amendment No. 4.

3.4 Adequate Consideration. The Parties hereto irrevocably stipulate and agree that they have each received adequate and independent consideration for the performance of the obligations they have undertaken pursuant to this Amendment No. 4.

3.5 Severability. If any portion of this Amendment No. 4 is declared invalid, illegal, or otherwise unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

3.6 Counterparts. This Amendment No. 4 may be executed in duplicate originals, each of which is deemed to be an original, but when taken together shall constitute but one and the same instrument.
[SIGNATURES ON FOLLOWING PAGE]

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SIGNATURE PAGE TO AGREEMENT BY AND BETWEEN THE CITY OF PALM SPRINGS

AND STEVEN ENTERPRISES, INC
IN WITNESS WHEREOF, the Parties have executed this Amendment No. 4 as of the dates stated below.

CONTRACTOR:

By: _______________________________________ By: _________________________________________ Signature Signature
(2nd signature required for Corporations)
Date: Date:

CITY OF PALM SPRINGS:

APPROVED BY CITY COUNCIL:

Date: _______ Item No.

APPROVED AS TO FORM: ATTEST:

By: ___________________________ By: _______________________________ City Attorney City Clerk
APPROVED:

By: _______________________________ Date:

City Manager – over $50,000
Deputy/Assistant City Manager – up to $50,000
Director – up to $25,000
Manager – up to $5,000

P – Page 747 of 1296

EXHIBIT “A2”

SCOPE OF SERVICES
General Overview
Contractor must provide all personnel, personnel bonds, personnel uniforms, materials, equipment, radios, vehicles, supervision and other items necessary to:

1. Operate and manage Airport public parking lots. Contractor shall submit to the City 30-days prior, a monthly staff plan for approval. City shall not unreasonably without approval of the staff plan. Any deviation from the staff plan shall be reported to the City.

2. Collect all parking lot fees and charges (including the secure processing of credit card and debit card charges) legally due, and provide bookkeeping, accounting, and audit services with respect thereto. Daily deposit of funds, with all necessary supporting documentation made directly to the City Finance Department.

3. Contractor shall operate, service, maintain, and repair all parking lot equipment including parking lot revenue control and access equipment (PARCS) as part of the management fee.

As new PARCS equipment is purchased, installed, and certified for operations by the City, Contractor shall assist with the transition as part of the management fee.

4. Report and arrange for improperly parked or abandoned vehicles to be removed from the parking lots.

5. Perform nightly license plate inventory of all vehicles parked in parking lots. This information must be logged into a database that is accessible to Airport management.

6. Provide and/or arrange for basic vehicle emergency services (i.e. jump-starts, keys locked in vehicles, and towing).

7. Keep parking lots safe and secure, in a clean, litter-free condition. Report all concerns.

8. From October to May, provide a designated number of shuttle bus drivers to operate shuttle bus for the safe and efficient transportation of Airport passengers to and from the overflow parking lot or designated location on the airport property (see Exhibit "F2").

9. From June to September, perform Airport shuttle bus operations to and from the overflow parking lot or designated location on the airport property during all periods that capacity in the parking lot exceeds ninety percent (90%) to be provided as a separate hourly charge and would be approved in addition to services provided in the base management fee services (see Exhibit "F2").

10. Provide shuttle bus dispatching services when the overflow lot is operational.

11. Assure adherence to airport parking and grounds transportation procedures/ regulations.

Observe and report any discrepancies.

12. Provide various daily and monthly reports, accounting records, and other statistical data requested by the City.

13. Ensure that personnel utilized for each component of the Agreement receive the appropriate

P – Page 748 of 1296

level of training prior to assignment so that they may exercise their duties in an exemplary manner. Maintain current personnel manual.

14. Once Electric Vehicle (EV) chargers are installed and certified as operational, Contractor shall inspect and report any issues with the EV charging locations in the parking lot.

Contractor shall ensure that charging cords are properly stowed so as to not create a hazard.

Facility Description, Reporting Requirements and Equipment The automobile parking facilities to be managed and operated by Contractor consist of the following, including six (6) entry lanes, each with a ticket dispenser, and one (1) toll plaza with two (2) exit booths, one (1) express exit lane with one (1) additional express exit on booth #1. All equipment to be compliant with payment card industry (PCI) standards. These locations shall be referred to collectively as the" Airport Parking Facilities":

A. Public Parking Lot / Electric Vehicle Charging Spaces.

The public parking lot is located generally west of the Terminal, as shown on Exhibit "D" attached hereto and incorporated by reference herein. At the time of execution of this Agreement, said lot has parking capacity for approximately eight hundred and eighty-six (886) vehicles in the parking area.

Of the eight hundred and eighty-six (886) spaces, eighty (80) spaces are available for electric vehicle charging.

B. Public Overflow Parking Lot.

The overflow parking lot is located generally south of the Terminal, on Kirk Douglas Drive, as shown on Exhibit "D" of the RFP. At the time of execution of this Agreement, this lot has the capacity for approximately eight hundred (800) vehicles.

C. ADA Parking.

There are currently thirty-one (31) ADA parking spots located within the public parking lot. The spots are located nearest the passenger terminal.

D. Employee Parking Lot.

The Employee Parking Lot is managed and permitted by airport staff. The Contractors employees will be issued permits to park their personal vehicles in this lot while on duty, currently there is no charge for the first permit to the employee. Lost permits are subject to replacement cost charges. No personal vehicles of the Contractor are to park in the public parking lots while on duty.

E. Future Parking Facilities.

City shall have the right, at any time during the term of this Agreement, including any extensions thereto, to improve, expand, replace, or modify any or all of the Airport Parking Facilities, and/ or any equipment or appurtenances thereto. City reserves the right to construct additional parking facilities to serve the Terminal. Upon thirty (30) days written notification by the City to the Contractor, any such modified, expanded, or additional parking facilities shall be included within the

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Airport Parking Facilities and shall be subject to this Agreement.

F. Management.

Provide highly qualified on-site manager. The contractor will provide an Assistant Manager during the absence or unavailability of the Parking Manager, to represent and act for Parking Manager with like authority. The Manager or Assistant Manager will be available seven (7) days a week. The Parking Manager shall not be concurrently assigned or employed in any capacity with the management or operation of any other automobile parking facility or enterprise whatsoever during the tenure of such Parking Manager at the Airport.

G. Shuttle/Curbside Supervisor.

The Shuttle/Curbside Supervisor provides assistance with both ingress and egress of passengers and oversees and responds to curbside and shuttle bus needs. The Shuttle/Curbside Supervisor will also be available to assist during peak periods to drive the shuttle bus when demand requires the operation of multiple shuttles.

H. Intentionally Omitted.

I. Intentionally Omitted.

J. Cashier.

Contractor shall be responsible for hiring, training and supervising an adequate number of supervisory and operating personnel with appropriate skills to ensure full performance of Contractor's management and operation services.

K. Shuttle Bus Driver.

Shuttle bus drivers provide safe and efficient shuttle bus transportation of Airport passengers to and from the overflow parking lot or designated location on the airport property.

L. Hours of Operation.

Contractor shall keep the Airport Parking Facilities open for use by the public and by authorized employees a minimum of ninety (90) minutes prior to the first commercial aircraft departure and a minimum of one (1) hour after the last commercial aircraft arrival, to include delayed flights. In the event of irregular operations, the airport control center will notify the parking attendant with the required schedule to operate the exit booth. This will include seven (7) days a week, including all weekends and holidays.

M. Supervision of Vehicular Movement and Parking.

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Contractor shall maintain adequate supervision and control over vehicular entrances, exits and movement lanes so as to maintain at all times the safe, orderly, efficient and timely flow of traffic through the Airport Parking Facilities.

The scope of this section particularly refers to the requirement for Contractor to staff and operate an adequate number of additional exit lanes to accommodate varying volumes of exit traffic, without unreasonable delays. Unreasonable delays are considered to be any delay in excess of six (6) minutes.

Contractor shall maintain on file with Contract Administrator a current written schedule showing the daily hours of operation of each exit lane. Contract Administrator may require an expansion or reduction to the schedule as appropriate to accommodate exiting vehicle volumes and patterns.

N. Daily Inspection of Facilities.

Throughout the term of this Agreement, Contractor shall, on a daily basis, conduct a thorough and detailed inspection of Airport Parking Facilities, to determine if any unclean or potentially hazardous condition to the public exists. The results of each such inspection shall be recorded in writing upon a report form and submitted during the same business day.

O. Intentionally Omitted.

P. Equipment Maintenance.

Contractor shall have responsibility for maintaining and operating all parking equipment and vehicles necessary to meet the project scope requirements. Contractor shall be responsible for all revenue control equipment (PARCS) maintenance and repair upon the date of contract commencement. Contractor shall neither have nor allow access to parking lot transaction counting devices associated with exit gates, except in the presence of the City authorized representative.

Additionally, Contractor's personnel shall witness all access to such parking lot transaction counting devices.

Contractor shall notify City when maintenance is needed on any City-owned equipment. Contractor shall provide City with access to such devices, upon request. Contractor shall give the Contract Administrator immediate oral notice of any malfunction or breakdown of any parking lot equipment supplying audit data or affecting parking lot ingress or egress and shall give the Contract Administrator notice of the date and time such malfunction or breakdown is corrected and repaired.

Contractor shall transmit written confirmation on all such information to the Contract Administrator, within twenty-four (24) hours.

Q. Tickets.

Contractor shall provide all tickets necessary for use in the Parking Lots that are subject to this agreement and shall issue, collect and retain such tickets in accordance with terms of this Agreement. Such tickets shall be sequentially pre-numbered, accurately dated, and accurately timestamped as to the time each vehicle enters and exits such parking lot. Tickets issued for use shall be

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collected at the time of vehicle exiting the public parking lots.

R. Additional Parking Management Services.

On-site Manager: Contractor shall provide an On-site Manager for day-to-day operations and who will also act as the local point of contact. Manager will provide reports as needed, respond to complaints, training needs, will track working hours, and supervise the contract personnel. Any disciplinary action will be the responsibility of On-site Manager and Contractor. The On-site Manager shall meet with the Contract Administrator or designee weekly to discuss any complaints or violations of the Performance Standards that may be reported by the public or observed by the City.

Complaints to the City regarding contract employees: Contractor' s assigned On- site Manager shall investigate and report any complaints regarding their employees received from the public or the City within twenty-four (24) hours of the report. The City shall reserve the right to contact the reporting party and Contractor employee as needed to resolve the complaint to the City' s satisfaction, with the understanding that unprofessional or discourteous treatment of the public will not be tolerated.

City's Rights: City reserves the right to establish, modify, add or delete hours of management. City further reserves the right to approve or deny Contractor' s personnel. The City retains the right to review and direct modification of any Contract employee training program. The City' s rights under this provision may be exercised by the City Manager or the City Manager's designee.

PARKING OPERATIONS EQUIPMENT, SERVICES AND SUPPLIES TO BE PROVIDED BY CONTRACTOR:

Contractor Employee Uniforms:
• All personnel shall wear uniforms while on duty.
• Contractor shall be responsible for providing personnel with proper, complete, and acceptable uniforms.
• Uniform shall include a name badge or tag. Uniforms and identifying badges shall be distinct enough from those used by Peace Officers or other sworn personnel so that the general public will not mistake traffic enforcement personnel (TEO) for Peace Officers. • Contractor shall not issue any. uniform or identifying badge without the prior written approval by the City.
• Contract employees will not be allowed to work unless attired in complete approved uniform. • Contractor shall provide uniforms for each contract employee at no expense to the employee, except in cases of negligence or abuse of the uniform by the contract employee.

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EXHIBIT” F2”

COMPENSATION
Parking Access and Revenue Control System (PARCS) equipment necessary for the contract term:
• The equipment maintenance will be the responsibility of the Contractor over the term of this agreement, the cost should be included in the management fee. The Airport does not have details for the historical maintenance of the existing equipment. • As new PARCS equipment is purchased, installed, and certified for operations by the City, Contractor shall transition maintenance over to fall under warranty as part of the management fee.
• The cost for all miscellaneous supplies/equipment such as radios, handheld unit for daily vehicle inventories, phone lines, data lines, tickets, receipts, equipment maintenance, and uniforms is the responsibility of the Contractor.
• Cleaning the parking offices and all parking booths is the responsibility of the contractor.

Major grounds and parking lot clean-up is the responsibility of the Airport staff. • The hourly quote for additional shuttle services should be for hours in excess of the base amount. The hourly cost is to include all costs of the shuttle operation. • Credit card fees will be the responsibility of the City and should NOT be included in the management fee.

Existing Parking Access and Revenue Control System (PARCS) equipment:

Equipment Location Make / Model
PSP Airport SkiData Revenue Control Equipment
PSP Airport SkiData Upgrade (Refresh Care)
PSP Airport SkiData Upgrade (P2P)
PSP Airport 4 Person Golf Cart
PSP Airport SkiData Maintenance contract (extended)
PSP Airport Handheld radios
PSP Airport Computers
PSP Airport Transit Shuttle Bus
PSP Airport 4C P2PE EMV Credit Card Unattended Terminal

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TOTAL PROPOSED ANNUAL MANAGEMENT FEE
Contractor is responsible for maintaining the existing Skidata system, software licensing, repairs, parts, maintenance and all others costs to operate the fully operational, PCI compliant revenue control (PARCS) equipment through the term of the agreement. Any new equipment purchased and installed shall be the property of the City.

Inclusive of ALL labor, payroll, materials, equipment, operating expenses and facility investment.

To Be Amortized Over Seven (7) Years: Contract Actual
Year 1 (June 1, 2020 – May 31, 2021) $780,888 $581,607.58 Year 2 (June 1, 2021 – May 31, 2022) $808,838 $755,596.71 Year 3 (June 1, 2022 – May 31, 2023) $856,779 $930,847.77 Year 4 (June 1, 2023 – May 31, 2024) $891,047 $1,007,509.34 Year 5 (June 1, 2024 – May 31, 2025) $933,244 $1,191,853.17 Year 6 (June 1, 2025 – May 31, 2026) $1,200,000 $1,078,145.24 Six (6) Years TOTAL $5,470,796 $5,545,559.81
Contract Overage $74,764 Included in above
Year 7 (June 1, 2026 – February 28, 2027) $874,282 $874,282 Seven (7) Years TOTAL $6,419,842 $6,419,841.81
New Amendment No. 4 Total Management Fees $6,419,842 $6,419,842 SCHEDULES:

Staff Plan for the purpose of estimating the costs for the extension. Contractor shall submit to the City 30-days prior, a monthly staff plan for approval. City shall not unreasonably withhold approval of the staff plan. Any deviation from the staff plan shall be reported to the City.

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ATTACHMENT B

PUBLIC INTEGRITY BUSINESS DISCLOSURE

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PUBLIC INTEGRITY DISCLOSURE

APPLICANT DISCLOSURE FORM

1. Name of Entity

2. Address of Entity (Principal Place of Business)

3. Local or California Address (if different than #2)

4. State where Entity is Registered with Secretary of State If other than California, is the Entity also registered in California?  Yes  No

5. Type of Entity
 Corporation  Limited Liability Company  Partnership  Trust  Other (please specify)

6. Officers, Directors, Members, Managers, Trustees, Other Fiduciaries (please specify) Note: If any response is not a natural person, please identify all officers, directors, members, managers and other fiduciaries for the member, manager, trust, or other entity
________________________  Officer  Director  Member  Manager [name]  General Partner  Limited Partner
Other ___________________________
_______________________________  Officer  Director  Member  Manager [name]  General Partner  Limited Partner
 Other __________________________
________________________________  Officer  Director  Member  Manager [name]  General Partner  Limited Partner
 Other __________________________

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7. Owners/Investors with a 5% beneficial interest in the Applicant Entity or a related entity

EXAMPLE

JANE DOE

[name of owner/investor]
50%, ABC COMPANY, Inc.

[percentage of beneficial interest in entity and
name of entity]
A.
[name of owner/investor]

[percentage of beneficial interest in entity and
name of entity]
B.

[name of owner/investor]

[percentage of beneficial interest in entity and
name of entity]
C.

[name of owner/investor]

[percentage of beneficial interest in entity and
name of entity]
D.

[name of owner/investor]

[percentage of beneficial interest in entity and
name of entity]
E.

[name of owner/investor]

[percentage of beneficial interest in entity
and name of entity]

I DECLARE UNDER PENALTY OF PERJURY UNDER THE LAWS OF THE STATE OF CALIFORNIA THAT THE FOREGOING IS TRUE AND CORRECT.

Signature of Disclosing Party, Printed Name, Title Date

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City of Palm Springs, CA.

Business Disclosure Supplementary Instructions
In an effort to ensure we capture the required business entity information in accordance with the attached instructions, we provide you these supplementary instructions to clearly identify the required information, and the format the information should be provided.

If you, as the applicant, are a business entity (i.e. a corporation or limited liability company), and it is also comprised of other business entities as its members or having a financial interest, all other such business entities must also be disclosed, including those entities other business entities, if any.

Ultimately, the City’s disclosure document (attached) requires a listing identifying all natural persons having any financial interest over 5% of the business entities (and any other business entities comprising your business entity).

As an example, Applicant is: Acme Brothers, Inc., a California corporation, whose officers are:

John Doe, Jill Doe, and Jay Doe, which is owned 50% by Acme Brothers, LLC, a California limited liability company, and John Doe (25% interest) and Jill Doe (25% interest). Acme Brothers, LLC, is managed by Acme Brothers 2, Inc., a California corporation, whose officers are: George Doe, Bill Doe, and Jane Doe, which is owned 100% by Acme Brothers 2, LLC, a California limited liability company, which is managed by George Doe, with George Doe and Jane Doe having 50% interest each.

The full business entity disclosure in this example would resemble the following:

1. Acme Brothers, Inc., a California corporation
a. Officers: John Doe, Jill Doe, and Jay Doe
b. Ownership:
i. 50% Acme Brothers, LLC, a California limited liability company ii. 25% John Doe
iii. 25% Jill Doe

2. Acme Brothers, LLC, a California limited liability company a. Managers: Acme Brothers 2, Inc., a California corporation b. Ownership: 100% Acme Brothers 2, Inc., a California corporation

3. Acme Brothers 2, Inc., a California corporation
a. Officers: George Doe, Bill Doe, and Jane Doe
b. Ownership: 100% Acme Brothers 2, LLC, a California limited liability company

4. Acme Brothers 2, LLC, a California limited liability company a. Managers: George Doe
b. Ownership:
i. 50%

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ATTACHMENT C
CONTRACT SERVICES AGREEMENT NO. A8535

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CONTRACT SERVICES AGREEMENT

PARKING MANAGEMENT SERVICES

AT PALM SPRINGS INTERNATIONAL AIRPORT
THIS CONTRACT SERVICES AGREEMENT ("Agreement') is entered into, and effective on April 1, 2020, between the CITY OF PALM SPRINGS, a California charter city and municipal corporation, ("City') and ABM AVIATION, INC., a Georgia corporation, (" Contractor"). City and Contractor are individually referred to as" Party" and are collectively referred to as the "Parties".

RECITALS
WHEREAS, City owns and operates the Palm Springs International Airport, a public airport hereinafter referred to as " Airport", located in the City of Palm Springs, California; and
WHEREAS, City has determined that there is a need for Parking Management Services in the vicinity of the Airlines Passenger Terminal Building at the Airport Terminal") for use by the public; and
WHEREAS, City requires special professional services concerning the management of said automobile parking facilities, including but not limited to management, operation, recordkeeping, accounting, auditing, revenue control, cash and credit card deposits, traffic enforcement officer (TEO) and providing services to users of such automobile parking facilities and the public, equipment maintenance, repair and replacement to include shuttle bus operations for the holiday season (" Services"); WHEREAS, Contractor and City desire to enter into this Agreement to operate and manage said automobile parking facilities upon the terms and conditions herein; and in consideration of these promises and mutual obligations, covenants, and conditions, the Parties agree as follows:

AGREEMENT

1. SERVICES OF CONTRACTOR

1. 1 Scope of Services. In compliance with all terms and conditions of this.

Agreement, Contractor agrees to perform the Contract services set forth in the Scope of Services described in Exhibit " A" ( the " Services" or " Work") , which is attached and incorporated by reference. As a material inducement to the City entering into this Agreement, Contractor represents and warrants that Contractor is a provider of first class work and Contract services and that Contractor is experienced in performing the Work and Services contemplated and, in light of such status and experience, Contractor 1 P – Page 760 of 1296
covenants that it shall follow the highest Contract standards in performing the Work and Services required in this Agreement. For purposes of this Agreement, the phrase" highest Contract standards" shall mean those standards of practice recognized as high quality among well- qualified and experienced contractors performing similar work under similar circumstances.

1. 2 Contract Documents. The Agreement between the Parties shall consist of the following: ( 1) this Agreement; ( 2) the Scope of Services; ( 3) the City' s Request for Proposals; and, ( 4) the Contractor' s signed, original proposal submitted to the City Contractor' s Proposal"), ( collectively referred to as the " Contract Documents"). The City' s Request for Proposals and the Contractor' s Proposal, which are both attached as Exhibits " B" and " C," respectively, are incorporated by reference and are made a part of this Agreement. The Scope of Services shall include the Contractor' s Proposal. All provisions of the Scope of Services, the City' s Request for Proposals and the Contractor' s Proposal shall be binding on the Parties. Should any conflict or inconsistency exist in the Contract Documents, the conflict or inconsistency shall be resolved by applying the provisions in the highest priority document, which shall be determined in the following order of priority: ( 1st) the provisions of the Scope of Services ( Exhibit "A"); ( 2nd) the provisions of the City' s Request for Proposal ( Exhibit " B"); ( 31d) the terms of this Agreement; and, ( 4th) the provisions of the Contractor' s Proposal ( Exhibit" C").

1. 3 Compliance with Law. Contractor warrants that all Services rendered shall be performed in accordance with all applicable federal, state, and local laws, statutes, ordinances, lawful orders, rules, and regulations.

1. 4 Licenses, Permits. Fees, and Assessments. Contractor represents and warrants to City that it has obtained all licenses, permits, qualifications, and approvals of whatever nature that are legally required to practice its profession and perform the Work and Services required by this Agreement. Contractor represents and warrants to City that Contractor shall, at its sole cost and expense, keep in effect at all times during the term of this Agreement, any license, permit, qualification, or approval that is legally required for Contractor to perform the Work and Services under this Agreement.

Contractor shall have the sole obligation to pay for any fees, assessments, and taxes, plus applicable penalties and interest, which may be imposed by law and arise from or are necessary for the Contractor' s performance of the Work and Services required by this Agreement. Contractor shall indemnify, defend, and hold harmless City against any such fees, assessments, taxes, penalties, or interest levied, assessed, or imposed against City to the fullest extent permitted by law.

1. 5 Familiarity with Work. By executing this Agreement, Contractor warrants that Contractor ( a) has thoroughly investigated and considered the Scope of Services to be performed, ( b) has carefully considered how the Services should be performed, and ( c) fully understands the facilities, difficulties, and restrictions attending performance of the Services under this Agreement. If the Services involve work upon any site, Contractor warrants that Contractor has or will investigate the site and is or will be fully acquainted 2 P – Page 761 of 1296
with the conditions there existing, prior to commencement of any Services. Should the Contractor discover any latent or unknown conditions that will materially affect the performance of the Services, Contractor shall immediately inform the City of such fact and shall not proceed except at Contractor' s risk until written instructions are received from the City.

1. 6 Care of Work. Contractor shall adopt reasonable methods during the term of the Agreement to furnish continuous protection to the Work and the equipment, materials, papers, documents, plans, studies, and/ or other components to prevent losses or damages. Contractor shall be responsible for all such damages, to persons or property, until acceptance of the Work by the City, except such losses or damages as may be caused by City' s own negligence.

1. 7 Further Responsibilities of Parties. Parties agree to use reasonable care and diligence to perform their respective obligations under this Agreement. Parties agree to act in good faith to execute all instruments, prepare all documents, and take all. actions as may be reasonably necessary to carry out the purposes of this Agreement.

1. 8 Additional Services. City shall have the right at any time during the performance of the Services, without invalidating this Agreement, to order extra work beyond that specified in the Scope of Services or make changes by altering, adding to, or.deducting' from such Work. No such extra work may be undertaken unless a written order is first given by the City to the Contractor, incorporating any adjustment in ( i) the Maximum Contract Amount, as defined below, and/ or ( ii) the time to perform this Agreement. Any adjustments must also be approved in writing by the Contractor. Any increase in compensation of up to ten percent ( 10%) of the Maximum Contract Amount or twenty five thousand dollars ($ 25, 000), whichever is less, may be approved by the City Manager, or his designee, as may be needed to perform any extra work. Any greater increases, occurring either separately or cumulatively, must be approved by the Palm Springs City Council. It is expressly understood by Contractor that the provisions of this section shall not apply to the services specifically set forth or reasonably contemplated within the Scope of Services.

1. 9 FAA Required Provisions. Those certain provisions set forth within Exhibit" G," Federal Aviation Administration Required Provisions," attached and made part hereof, are those Specific provisions required by the FAA to be appropriately included within all agreements between City and all entities who use or perform work or conduct activities on City owned Airport premise's for aeronautical or non- aeronautical purposes.

Contractor, by its signature hereunto affixed, acknowledges that it is has reviewed the aforesaid Exhibit in its entirety, and fully understands the meaning, purpose, and intent thereof. Contractor expressly agrees that, throughout the. life of this agreement hereof, it shall fully and faithfully comply with, abide by and adhere to, as applicable and appropriate, the provisions as contained within Exhibit " G." 3 P – Page 762 of 1296

2. COMPENSATION

2. 1 Maximum Contract Amount. For the Services rendered under this Agreement, Contractor shall be compensated by City in accordance with the Schedule of Compensation, which is attached as Exhibit " F" and incorporated in this Agreement by reference. Compensation shall not exceed the maximum contract amount of Four Million Two Hundred Seventy Thousand Seven Hundred Ninety Six Dollars, ($ 4, 270, 796) Maximum Contract Amount"), except as may be provided under Section 1. 8. The method of compensation shall be as set forth in Exhibit" F." Compensation for necessary expenditures must be approved in advance by the Contract Officer designated under Section 4. 2 and will only be approved if such expenses are also specified in the Schedule of Compensation. The Maximum Contract Amount shall include the attendance of Contractor at all Project meetings reasonably deemed necessary by the Airport.

Contractor shall not be entitled to any increase in the Maximum Contract Amount for attending these meetings. Contractor accepts the risk that the services identified in the Scope of Services may be more costly and/ or time- consuming than Contractor anticipates, that Contractor shall not be entitled to additional compensation, and that the provisions of Section 1. 8 shall not be applicable to the services identified in the Scope of Services. The maximum amount of City' s payment obligation under this section is the amount specified in this Agreement. If the City' s maximum payment obligation is reached before the Contractor' s Services under this Agreement are completed, Contractor shall complete the Work and City shall not be liable for payment beyond the Maximum Contract Amount.

2.2. Method of Payment. The City shall pay contractor the annual Management Fee in amounts specified in Exhibit F to this agreement. The annual Management Fee shall be divided into twelve ( 12) equal installments and paid monthly to the Contractor.

Contractor shall invoice the City for Management Fees by the 15rh of each month for the prior month' s services.

Invoices will be supported with appropriate details of hours worked by category. There shall be a maximum of one ( 1) payment per month.

2. 3 Changes in Scope. In the event any change or changes in the Scope of Services is requested by the City, Parties shall execute a written amendment to this Agreement, specifying all proposed amendments, including, but not limited to, any additional fees. An amendment may be entered into:

A. To provide for revisions or modifications to documents, work product, or work, when required by the enactment or revision of any subsequent law; or B. To provide for additional services not included in this Agreement or not customarily furnished in accordance with generally accepted practice in Contractor' s profession. 4 P – Page 763 of 1296

2.4 Security Instrument. Concurrent with execution of this Agreement, Contractor shall furnish City with an irrevocable letter of credit, or equivalent security instrument, for Contractor' s faithful performance of this Agreement in the principal sum of Two Hundred Thousand Dollars ($200, 000) issued by a surety company licensed to do such business in the State of California and acceptable and satisfactory to the City, ( the " Security Instrument').

The security instrument shall be maintained and kept in full force and effect by Contractor from the date of the signing of this Agreement to the termination date of this Agreement; which shall be conditioned to insure the faithful and full performance by Contractor of all covenants, terms and conditions of this Agreement and to stand as security for all payment by Contractor of valid claims by City against Contractor, along with any other security identified by City.

If at any time this Agreement terminates or is terminated, there is due and owing to City any sum payable under the terms hereof, or, if City has any claim against Contractor arising out of this Agreement, then said Security Instrument or any part thereof shall be applied to the amount due or in settlement of the claim or claims by City against Contractor.

3. SCHEDULE OF PERFORMANCE

3. 1 Time of Essence. Time is of the essence in the performance of this Agreement.

The time for completion of the services to be performed by Contractor is an essential condition of this Agreement. Contractor shall prosecute regularly and diligently the work of this agreement according to the agreed upon Schedule of Performance.

3. 2 Schedule of Performance. Contractor shall commence the Services under this Agreement upon receipt of a written notice to proceed and shall perform all Services within the time period( s) established in the Schedule of Performance. Contractor shall install all proposed facility equipment not later than one hundred and fifty ( 150) calendar days upon commencement of service. Any extensions to the time period( s) specified may be approved in writing by the Contract Officer, but such extensions shall not exceed one hundred and eighty ( 180) days cumulatively; however, the City shall not be obligated to grant such an extension.

3. 3 Force Maieure. The time period( s) specified in the Schedule of Performance for performance of the Services rendered under this Agreement shall be extended because of any delays due to unforeseeable causes beyond the control and without the fault or negligence of the Contractor ( financial inability excepted) if Contractor, within ten ( 10) days of the commencement of such delay, notifies the Contract Officer in writing of the causes of the delay. Unforeseeable causes include, but are not limited to, acts of God or of the public enemy, unusually severe weather, fires, earthquakes, floods, epidemics, quarantine restrictions, riots, strikes, freight embargoes, wars, and/ or acts of any 5 P – Page 764 of 1296
governmental agency, including the City. The City Manager shall ascertain the facts and the extent of delay, and extend the time for performing the Services for the period of the enforced delay when and if, in the judgment of the City Manager, such delay is justified.

The City Manager's determination shall be final and conclusive upon the Parties to this Agreement. In no event shall Contractor be entitled to recover damages against the City for any delay in the performance of this Agreement, however caused, Contractor' s sole remedy being extension of the Agreement under this section.

3. 4 Term. Unless earlier terminated under this Agreement, this Agreement shall commence upon the effective date of this Agreement and continue in full force and effect until completion of the Services. However, the term shall not exceed five ( 5) years, from the commencement date. Any extension as described in Section 3. 2 must be through mutual written agreement of the Parties.

3. 5 Termination Prior to Expiration of Term. City may terminate this Agreement for its convenience at any time, without cause, in whole or in part, upon giving Contractor thirty ( 30) days written notice. Where termination is due to the fault of Contractor and constitutes an immediate danger to health, safety, and general welfare, the period of notice shall be such shorter time as may be determined by the City. Upon such notice, City shall pay Contractor for Services performed through the date of termination. Upon receipt of such notice, Contractor shall immediately cease all work under this Agreement, unless stated otherwise in the notice or by written authorization of the Contract Officer.

After such notice, Contractor shall have no further claims against the City under this Agreement. Upon termination of the Agreement under this section, Contractor shall submit to the City an invoice for work and services performed prior to the date of termination. Contractor may terminate this Agreement, with or without cause, upon sixty 60) days written notice to the City, except that where termination is due to material default by the City, the period of notice may be such shorter time as the Contractor may determine.

4. COORDINATION OF WORK

4. 1 Representative of Contractor. The following principal of Contractor is designated as being the principal and representative of Contractor authorized to act in its behalf and make all decisions with respect to the Services to be performed under this Agreement: D. Scott Hutchinson, Senior Vice President. It is expressly understood that the experience, knowledge, education, capability, expertise, and reputation of the foregoing principal is a substantial inducement for City to enter into this Agreement.

Therefore, the foregoing principal shall be responsible during the term of this Agreement for directing all activities of Contractor and devoting sufficient time to personally supervise the services performed hereunder. The foregoing principal may not be changed by Contractor without prior written approval of the Contract Officer.

4. 2 Contract Officer. The Contract Officer shall be .the City Manager or his/ her designee (" Contract Officer"). Contractor shall be responsible for keeping the Contract 6 P – Page 765 of 1296
Officer fully informed of the progress of the performance of the services. Contractor shall refer any decisions that must be made by City to the Contract Officer. Unless otherwise specified, any approval of City shall mean the approval of the Contract Officer.

4.3 Prohibition Against Assignments. The experience, knowledge, capability, expertise, and reputation of Contractor; its principals and employees, were a substantial inducement for City to enter into this Agreement. Therefore, Contractor shall not assign full or partial performance of this Agreement, nor any monies due, voluntarily or .by operation of law, without the prior written consent of City. Contractor shall not contract with any other entity to perform the Services required under this Agreement without the prior written consent of City. If Contractor is permitted to subcontract any part of this Agreement by City, Contractor shall be responsible to City for the acts and omissions of its subcontractor(s) in the same manner as it is for persons directly employed. Nothing contained in this Agreement shall create any contractual relationships between any subcontractor and City. All persons engaged in the Work will be considered employees of Contractor. City will deal directly with and will make all payments to Contractor. In addition, neither this Agreement nor any interest in this Agreement may be transferred, assigned, conveyed, hypothecated, or encumbered voluntarily or by operation of law, whether for the benefit of creditors or otherwise, without the prior written consent of City.

Transfers restricted in this Agreement shall include the transfer to any person or group of persons acting in concert of.more than twenty five percent( 25%) of the present ownership and/ or control of Contractor, taking all transfers into account on a cumulative basis. In the event of any such unapproved transfer, including any bankruptcy proceeding, this Agreement shall be void. No approved transfer shall release Contractor or any surety of Contractor from any liability under this Agreement without the express written consent of city.

4.4 Independent Contractor. The legal relationship between the Parties is that of an independent contractor, and nothing shall be deemed to make Contractor a City employee.

4.4. 1 During the performance of this Agreement, Contractor and its officers, employees, and agents shall act in an independent capacity and shall not act or represent themselves as City officers or employees. The personnel performing the Services under this Agreement on behalf of Contractor shall at all times be under Contractor' s exclusive direction and control. Neither City nor any of its officers, employees, or agents shall have control over the conduct of Contractor or any of its officers, employees, or agents, except as set forth in this Agreement. Contractor, its officers, employees, or agents shall not maintain an office or any other type of fixed business location at City' s offices. City shall have no voice in the selection, . discharge, supervision, or control of Contractor' s employees, servants, representatives, or agents, or infixing their number, compensation, or hours of service. Contractor shall pay all wages, salaries, and other amounts due its employees in connection with this Agreement and shall be responsible for all reports and obligations respecting them, including, but not limited to, social security income tax withholding, unemployment compensation, workers' compensation, and other similar 7 P – Page 766 of 1296
matters. City shall not in any way or for any purpose be deemed to be a partner of Contractor in its business or otherwise a joint venture or a member of any joint enterprise with Contractor.

4.4.2 Contractor shall not have any authority to bind City in any manner. This includes the power to incur any debt, obligation, or liability against City.

4.4.3 No City benefits shall be available to Contractor, its officers, employees, or agents in connection with any performance under this Agreement. Except for Contract fees paid to Contractor as provided for in this Agreement, City shall not pay salaries, wages, or other compensation to Contractor for the performance of Services under this Agreement. City shall not be liable for compensation or indemnification to Contractor, its officers, employees, or agents, for injury or sickness arising out of performing Services. If for any reason any court or governmental agency determines that the City has financial obligations, other than under Section 2 and Subsection 1. 8 in this Agreement, of any nature relating to salary, taxes, or benefits of Contractor' s officers, employees, servants, representatives, subcontractors, or agents, Contractor shall indemnify City for all such financial obligations.

5. INSURANCE

5. 1 Types of Insurance. Contractor shall procure and maintain, at its sole cost and expense, the insurance described below. The insurance shall be for the duration of this Agreement and includes any extensions, unless otherwise specified in this Agreement.

The insurance shall be procured in a form and content satisfactory to City. The insurance shall apply against claims which may arise from the Contractor' s performance of Work under this Agreement, including Contractor' s agents, representatives, or employees. In the event the City Manager determines that the Work or Services to be performed under this Agreement creates an increased or decreased risk of loss to the City, the Contractor agrees that the minimum limits of the insurance policies may be changed accordingly upon receipt of written notice from the City Manager or his designee. Contractor shall immediately substitute any insurer whose A.M. Best rating drops below the levels specified in this Agreement. Except as otherwise authorized below for Contract liability errors and omissions) insurance, all insurance provided under this Agreement shall be on an occurrence basis. The minimum amount of insurance required shall be as follows:

5. 1. 1. Workers Compensation Insurance. Contractor shall obtain and maintain, in full force and effect throughout the term of this Agreement, workers' compensation insurance in at least the minimum statutory amounts, and in compliance with all other statutory requirements, as required by the State of California. Contractor agrees to waive and obtain endorsements from its workers' compensation insurer waiving subrogation rights under its workers' compensation insurance policy against the City and to require each of its subcontractors, if any, to do likewise under their workers' compensation insurance policies. If Contractor has no employees, Contractor shall complete the City' s Request for Waiver of Workers' Compensation Insurance Requirement form. 8 P – Page 767 of 1296

5. 1. 2 Commercial General Liability Insurance. Contractor shall obtain and maintain, in full force and effect throughout the term of this Agreement, a policy of commercial general liability insurance written on a per occurrence basis with a combined single limit of at least one million dollars ($ 1, 000, 000. 00) and two million dollars 2, 000, 000. 00) general aggregate for bodily injury and property damage including coverages for contractual liability, personal injury, independent contractors, broad form property damage, products and completed operations.

5. 1. 3 Business Automobile Insurance. Contractor shall obtain and maintain, in full force and effect throughout the term of this Agreement, a policy of business automobile liability insurance written on a per- occurrence basis with a single limit liability in the amount of one million dollars ($ 1, 000, 000. 00) bodily injury and property damage. The policy shall include coverage for owned, non- owned, leased, and hired cars.

5. 1. 4 Employer Liability Insurance. Contractor shall obtain and maintain, in full force and effect throughout the term of this Agreement, a policy of employer liability insurance written on a per-occurrence basis with a policy limit of at least one million dollars ($ 1, 000,000. 00) for bodily injury or disease.

5. 2 Deductibles and Self- Insured Retentions. Any deductibles or self-insured retentions must be declared to and approved by the City Manager or his/ her designee prior to commencing any work or services under this Agreement. Contractor guarantees payment of all deductibles and self-insured retentions. City reserves the right to reject deductibles or self insured retentions in excess of ten thousand dollars ($ 10, 000), and the City Manager or his/ her designee may require evidence of pending claims and claims history as well as evidence of Contractor' s ability to pay claims for all deductible amounts and self-insured retentions proposed in excess of ten thousand dollars ($ 10, 000).

5. 3 Other Insurance Requirements. The following provisions shall apply to the insurance policies required of Contractor under this Agreement:

5. 3. 1 For any claims related to this Agreement, Contractor' s coverage shall be primary insurance with respect to the City and its officers, council members, officials, employees, agents, and volunteers. Any insurance or self-insurance maintained by the City and its officers, council members, officials, employees, agents, and volunteers shall be in excess of Contractor' s insurance and shall not contribute with it.

5. 3. 2 Any failure to comply with reporting or other provisions of the policies, including breaches of warranties, shall not affect coverage provided to City and its officers, council members, officials, employees, agents, and volunteers.

5. 3. 3 All insurance coverage and limits provided by Contractor and available or applicable to this Agreement are intended to apply to each insured, including additional 9 P – Page 768 of 1296
insureds, against whom a claim is made or suit is brought to the full extent of the policies.

Nothing contained in this Agreement or any other agreement relating to the City or its operations shall limit the application of such insurance coverage.

5. 3. 4 No required insurance coverages may include any limiting endorsement which substantially impairs the coverages set forth in this Agreement ( e. g., elimination of contractual liability or reduction of discovery period), unless the endorsement has first been submitted to the City Manager and approved in writing.

5. 3. 5 Contractor agrees to require its insurer to modify insurance endorsements to delete any exculpatory wording stating that failure of the insurer to mail written notice of cancellation imposes no obligation, or that any party will " endeavor" ( as opposed to being required) to comply with the requirements of the endorsements. Certificates of insurance will not be accepted in lieu of required endorsements, and submittal of certificates without required endorsements may delay commencement of the Project. It is Contractor' s obligation to ensure timely compliance with all insurance submittal requirements as provided in this Agreement.

5. 3. 6 Contractor agrees to ensure that subcontractors, and any other parties involved with the Project who are brought onto or involved in the Project by Contractor, provide the same minimum insurance coverage required of Contractor. Contractor agrees to monitor and review all such coverage and assumes all responsibility for ensuring that such coverage is provided in conformity with the requirements of this section. Contractor agrees that upon request, all agreements with subcontractors and others engaged in the Project will be submitted to the City for review.

6.3. 7 Contractor acknowledges and agrees that any actual or alleged failure on the part of the City to inform Contractor of non- compliance with any insurance requirement in no way imposes any additional obligations on the City nor does it waive any rights in this or any other regard.

5. 3. 8 Contractor shall provide proof that policies of insurance required in this Agreement, expiring during the term of this Agreement, have been renewed or replaced with other policies providing at least the same coverage. Proof that such coverage has been ordered shall be submitted prior to expiration. Endorsements as required in this Agreement applicable to the renewing or new coverage shall be provided to City no later than ten ( 10) days prior to expiration of the lapsing coverage.

5. 3. 9 Requirements of specific insurance coverage features or limits contained in this section are not intended as limitations on coverage, limits, or other requirements, or as a waiver of any coverage normally provided by any given policy. Specific reference to a given coverage feature is for purposes of clarification only as it pertains to a given issue, and is not intended by any party or insured to be limiting or all- inclusive. 10 P – Page 769 of 1296

5. 3. 10 The requirements in this section supersede all other sections and provisions of this Agreement to the extent that any other section or provision conflicts with or impair the provisions of this section.

5. 3. 11 Contractor agrees to provide immediate notice to City of any claim or loss against Contractor arising out of the Work performed under this Agreement and for any other claim or loss which may reduce the insurance available to pay claims arising out of this Agreement. City
assumes no obligation or liability by such notice, but has the right ( but not the duty) to monitor the handling of any such claim or claims if they are likely to involve City, or to reduce or dilute insurance available for payment of potential claims.

5. 3. 12 Contractor agrees that the provisions of this section shall not be construed as limiting in any way the extent to which the Contractor may be held responsible for the payment of damages resulting from the Contractor' s activities or the activities of any person or person for which the Contractor is otherwise responsible.

5. 4 Sufficiency of Insurers. Insurance required in this Agreement shall be provided by authorized insurers in good standing with the State of California. Coverage shall be provided by insurers admitted in the State of California with an A. M. Best' s Key Rating of B++, Class VII, or better, unless such requirements are waived in writing by the City Manager or his designee due to unique circumstances.

5. 5 Verification of Coverage. Contractor shall furnish City with both certificates of insurance and endorsements, including additional insured endorsements, affecting all of the coverages required by this Agreement. The certificates and endorsements are to be signed by a person authorized by that insurer to bind coverage on its behalf. All proof of insurance is to be received and approved by the City before work commences. City reserves the right to require Contractor' s insurers to provide complete, certified copies of all required insurance policies at any time. Additional insured endorsements are not required for Errors and Omissions and Workers' Compensation policies.

Verification of Insurance coverage may be provided by: ( 1) an approved General and/ or Auto Liability Endorsement Form for the City of Palm Springs or( 2) an acceptable Certificate of Liability Insurance Coverage with an approved Additional Insured Endorsement with the following endorsements stated on the certificate:

The City of Palm Springs, its officials, employees, and agents are named as an additional insured..." (" as respects City of Palm Springs Contract No._" or " for any and all work performed with the City" may be included in this statement).

This insurance is primary and non-contributory over any insurance or self insurance the City may have..." (" as respects City of Palm Springs Contract No._" or " for any and all work performed with the City' may be included in this statement). tt

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Should any of the above described policies be canceled before the expiration date thereof, the issuing company will mail 30 days' written notice to the Certificate Holder named." Language such as, " endeavor to" mail and " but failure to mail such notice shall impose no obligation or liability of any kind upon the company, its agents or representative' is not acceptable and must be crossed out.

Both the Workers' Compensation and Employers' Liability policies shall contain the insurer' s waiver of subrogation in favor of City, its elected officials, officers, employees, agents, and volunteers.

In addition to the endorsements listed above, the City of Palm Springs shall be named the certificate holder on the policies. All certificates of insurance and endorsements are to be received and approved by the City before work commences. All certificates of insurance must be authorized by a person with authority to bind coverage, whether that is the authorized agent/broker or insurance underwriter. Failure to obtain the required documents prior to the commencement of work shall not waive the Contractor' s obligation to provide them.

6. INDEMNIFICATION AND REIMBURSEMENT
To the fullest extent permitted by law, Contractor shall defend ( at Contractor' s sole cost and expense), indemnify, protect, and hold harmless City, its elected officials, officers, employees, agents, and volunteers ( collectively the " Indemnified Parties"), from and against any and all liabilities, actions; suits, claims, demands, losses, costs, judgments, arbitration awards, settlements, damages, demands, orders, penalties, and expenses including legal costs and attorney fees ( collectively " Claims"), including but not limited to Claims arising from injuries to or death of persons ( Contractor's employees included), for damage to property, including property owned by City, from any violation of any federal, state, or local law or ordinance, and from errors and omissions committed by Contractor, its officers, employees, representatives, and agents, that arise out of or relate to Contractor' s performance under this Agreement. This indemnification clause excludes Claims arising from the sole negligence or willful misconduct of the City, its elected officials, officers, employees, agents, and volunteers. Under no circumstances shall the insurance requirements and limits set -forth in this Agreement be construed to limit Contractor' s indemnification obligation or other liability under this Agreement.

Contractor' s indemnification obligation shall survive the expiration or earlier termination of this Agreement until all actions against the Indemnified Parties for such matters indemnified are fully and finally barred by the applicable statute of limitations or, if an action is timely filed, until such action is final. This provision is intended for the benefit of third party Indemnified Parties not otherwise a party to this Agreement. 12 P – Page 771 of 1296

7. REPORTS AND RECORDS

7. 1 Accounting Records. Contractor shall keep complete, accurate, and detailed accounts of all time, costs, expenses„ and expenditures pertaining in any way to this Agreement. Contractor shall keep such books and records as shall be necessary to properly perform the Services required by this Agreement and to enable the Contract Officer to evaluate the performance of such Services. The Contract Officer shall have full and free access to such books and records at all reasonable times, including the right to inspect, copy, audit, and make records and transcripts from such records.

7. 2 Reports. Contractor shall periodically prepare and submit to the Contract Officer such reports concerning the performance of the Services required by this Agreement, or as the Contract Officer shall require. Contractor acknowledges that the City is greatly concerned about the cost of the Work and Services to be performed under this Agreement. For this reason, Contractor agrees that Contractor shall promptly notify the Contract Officer the estimated increased or decreased cost if Contractor becomes aware of any facts, circumstances, techniques, or events that may or will materially increase or decrease the cost of the contemplated Work or Services.

7. 3 Daily Reports. Contractor shall prepare a Daily Operating Report and Daily Revenue Report, including ticket reconciliation, for each twenty four ( 24)- hour period beginning with the time the daily inventory is completed or some other time as determined by the Contract Administrator. These reports shall be in a form provided by or approved by the Contract Administrator. The Contract Administrator may change or direct the Contractor to change the format of the reports at any time. A copy of each set of Daily Reports shall remain on- site or accessible within twenty four (24) hours from a storage location within twenty( 20) miles of the Airport, for a period of not less than three ( 3) years.

The Daily Revenue Report shall reflect all financial transactions related to the parking operation for the specified period.

Contractor to provide Daily Revenue Report for the period shall include, at a minimum:

A. Beginning inventory of vehicles in the public areas of Parking Facility, taken from the nightly license plate inventory, with separate counts for zones A, B, C, and D.

B. Number of tickets issued by the ticket dispensers or any other source, based on the serial numbers of each sequence.

C. Number of entries recorded by physical counters, if such counters are provided in the lanes.

D. Number and extended value of tickets processed and collected, including an itemized record of all transactions that includes the date and time of entry, date and time of exit, duration of stay, amount of fee charged, parking location, and type of transaction. 13,

P – Page 772 of 1296
E. Number of retracted tickets, spoiled tickets, or tickets processed during equipment testing or voided for any other reason.

F. Total number of entry and exit transactions reported by the computerized revenue control system.

G. Number and discounted value of any discount or " no charge" validations.

H. Number and value (if provided by the computerized revenue control system) of any non- revenue transactions.

I. Number and unpaid amount of any Insufficient Funds transactions, under which customers did not have sufficient funds to pay the full parking fee due.

J. Number and amount of credit card charges or any other approved form of payment other than cash and checks.

K. Total amount of revenue reported by the computerized revenue control system.

L. Reconciliation of total ticket values, revenue reported by the computerized revenue control system, credit card charges, and the amount of cash and check deposits.

M. Attached copies of deposit slip( s) for parking revenues, including but not limited to permit sales and voided bank deposit slips.

N. Attached copies of separate deposit slip( s) in the amount of any deposit made by Contractor in payment of shortages or deposit of overages.

O. Amount and source of any other revenue received by Contractor or City, including payments against receivables, as substantiated by copies of deposit slips.

P. Combined total Gross Revenue from all sources.

Q. Combined reconciliation to actual deposits.

R. Number of voided tickets including explanations.

S. The total number of tickets accounted for.

T. Ending inventory of vehicles in the facility.

U. Reconciliation of beginning and ending car counts to the number of tickets issued and collected during the reporting day.

V. Summary totals to assist the City in auditing and posting information pertaining to daily revenue collections and other related information. 14 P – Page 773 of 1296
W. After the Daily Revenue Report has been prepared, verified and signed by the Parking Manager, a copy of the report, along with any tickets, receipts, journal tapes, copies of deposit forms, unused and spoiled tickets, shall be bundled, identified with the date of the report, and placed in a secure location, pending audit. The original copy of the Daily Revenue Report, including deposit slips, shall be placed in a separate envelope and prepared and delivered to Contract Administrator or his/ her authorized representative( s) by 3 I. on the first business day following such report.

7.4 Monthly Reports. Contractor shall deliver to the Contract Administrator or his/ her authorized representative( s), by the fifth ( 5' h) calendar day of each month, a Monthly Report, in a format approved by the Contract Administrator, which shall summarize financial data by day for the month. The Monthly Report shall include reconciliation with the daily reports submitted previously and, at a minimum include:

A. Daily car counts and license plate inventory totals by area.

B. Tickets issued by day.

C. Tickets collected by day.

D. Tickets not accounted for by day.

E. Tickets not accounted for during the full month.

F. Revenue by day and by category.

G. Total revenue for the month.

H. Reconciliation of variances, if any, between total on monthly reports and totals of items on the daily reports submitted for that month.

7. 5 Release of Documents. All reports, records, documents, and other materials prepared by Contractor in the performance of services under this Agreement shall not be released publicly without the prior written approval of the Contract Officer. All information gained by Contractor in the performance of this Agreement shall be considered confidential and shall not be released by Contractor without City' s prior written authorization.

7. 6 Audit and Inspection of Records. After receipt of reasonable notice and during the regular business hours of City, Contractor shall provide City, or other agents of City, such- access to Contractor's books, records, payroll documents, and facilities as City deems necessary to examine, copy, audit, and inspect all accounting books, records, work data, documents, and activities directly related to Contractor' s performance under this Agreement. Contractor shall maintain such books, records, data, and documents in accordance with generally accepted accounting principles and shall clearly identify and 15 P – Page 774 of 1296
make such items readily accessible to such parties during the term of this Agreement and for a period of three ( 3) years from the date of final payment by City hereunder.

Within one hundred and twenty ( 120) days after the close of each Contract Year, Contractor shall provide City an audit report on all Gross Revenues from operations at the Airport. The audit report shall cover the preceding Contract Year. The audit report shall be prepared by an independent Certified Public Accountant, not a regular employee of Contractor, in accordance with Generally Accepted Accounting Standards prescribed by the American Institute of Certified Public Accountants or any successor agency thereto as appropriate. The audit report shall include the following:

A. Schedule of all revenues by category and month, and a corresponding schedule of all deposits made to City for these revenues.

B. The audit report shall include an opinion on the schedule of all revenues by category and by month and the schedule of all deposits made to City for these revenues.

C. The audit report shall include, but not necessarily be limited to, management fees, compensation paid by City, and payment received by Contractor under any insurance policies.

Delivery of an audit report containing a qualified opinion or an adverse opinion or a disclaimer of opinion, as defined by the American Institute of Certified Public Accountants or any successor agency thereto, shall be deemed to be a material breach of this agreement. If the audit report indicates that the amount of revenue deposits to City by Contractor during such Contact Year were less than the total due for the Contract Year, the Contractor shall pay the difference to City with the audit report.

7. 7 Financial Liability. Contractor shall be responsible for any and all financial or other liability caused by Contractors breach of Protected Information including, but not limited to, credit card and debit card information. For the purpose of this Section, Protected Information" shall mean all data and information, in written or other tangible form, or in electronic or nontangible form, whether or not designated as confidential, but treated as confidential by the City including, without limitation: PC[ data, including all credit cards, debit card and account information protected under all related payment card industry standards. Such liability shall include all costs associated with the notification of affected parties, credit report analysis and monitoring, any associated attorney fees, and any applicable call center service and public relations expenses. Contractor shall comply with all applicable Federal or State privacy or data protection statutes, rules, or regulations governing Contractors activities pursuant to this Agreement; provided that prior to giving notice under any applicable reporting requirement, Contractor shall first notify the City within twenty four (24) hours of Contractor' s discovery of data breach. In addition, Contractor shall also report to the City within twenty four ( 24) hours of 16 P – Page 775 of 1296
Contractor' s discovery of any breaches of security or unauthorized access to the facility or equipment, whether or not the breach of security or unauthorized access rise to a reportable level under any applicable reporting requirement, and whether or not the breach resulted in the loss of protected information.

7. 8 Collection and Handling. Contractor shall charge and collect from all users of the Parking Lot fees and charges established by the City, in accordance with the terms of this Agreement. All fees and charges collected by the Contractor, including over charges and cashier overages, are the property of the City. Contractor shall deposit all collected fees and charges into a bank account designated by the City at a frequency established in accordance with a schedule agreed to in advance. Contractor shall replace, at its own cost, any funds that are lost, stolen, or unaccounted for, including any undercharges, within two ( 2) business days that the funds are discovered missing.

Contractor shall reimburse the City for the full amount of any undercharges to parking customers for which the Contractor is responsible.

8. ENFORCEMENT OF AGREEMENT

8. 1 California Law and Venue. This Agreement shall be construed and interpreted both as to validity and as to performance of the Parties in accordance with the laws of the State of California. Legal actions concerning any dispute, claim, or matter arising out of or in relation to this Agreement shall be instituted in the Superior Court of the County of Riverside, State of California, or any other appropriate court in such County, and Contractor covenants and agrees to submit to the personal jurisdiction of such court in the event of such action.

8. 2 Interpretation. This Agreement shall be construed as a whole according to its fair language and common meaning to achieve the objectives and purposes of the Parties. The terms ofthis Agreement are contractual and the result of negotiation between the Parties. Accordingly, any rule of construction of contracts ( including, without limitation, California Civil Code Section 1654) that ambiguities are to be construed against the drafting party, shall not be employed in the interpretation of this Agreement. The caption headings of the various sections and paragraphs of this Agreement are for convenience and identification purposes only and shall not be deemed to limit, expand, or define the contents of the respective sections or paragraphs.

8. 3 Default of Contractor. Contractor' s failure to comply with any provision of this Agreement shall constitute a default.

A. If the City Manager, or his/ her designee, determines that Contractor is in default in the performance of any of the terms or conditions of this Agreement, he/ she shall notify Contractor in writing of such default. Contractor shall have ten ( 10) days, or such longer period as City may designate, to cure the default by rendering satisfactory performance.

In the event Contractor fails to cure its default within such period of time, City shall have 17 P – Page 776 of 1296
the right, notwithstanding any other provision of this Agreement, to terminate this Agreement without further notice and without prejudice of any remedy to which City may be entitled at law, in equity, or under this Agreement. Contractor shall be liable for all reasonable costs incurred by City as a result of such default. Compliance with the provisions of this section shall not constitute a waiver of any City right to take legal action in the event that the dispute is not cured, provided that nothing shall limit City' s right to terminate this Agreement without cause under Section 3.5.

B. If termination is due to the failure of the Contractor to fulfill its obligations under this Agreement, City may, after compliance with the provisions of Section 8. 3A, take over the work and prosecute the same to completion by contract or otherwise. The Contractor shall be liable to the extent that the total cost for completion of the Services required hereunder exceeds the Maximum Contract Amount ( provided that the City shall use reasonable efforts to mitigate such damages). The City may withhold any payments to the Contractor for the purpose of set- off or partial payment of the amounts owed the City as previously stated. The withholding or failure to withhold payments to Contractor shall not limit Contractors liability for completion of the Services as provided in this Agreement.

8. 4 Waiver. No waiver of any provision of this Agreement shall be effective unless in writing and signed by a duly authorized representative of the Party against whom enforcement of a waiver is sought. Any waiver by the Parties of any default or breach of any covenant, condition, or term contained in this Agreement, shall not be construed to be a waiver of any subsequent or other default or breach, nor shall failure by the Parties to require exact, full, and complete compliance with any of the covenants, conditions, or terms contained in this Agreement be construed as changing the terms of this Agreement in any manner or preventing the Parties from enforcing the full provisions.

8. 5 Rights and Remedies Cumulative. Except with respect to rights and remedies expressly declared to be exclusive in this Agreement, the rights and remedies of the Parties are cumulative and the exercise by either Party of one or more of such rights or remedies shall not preclude the exercise by it, at the same or different times, of any other rights or remedies for the same default or any other default by the other Party.

8. 6 Legal Action. In addition to any other rights or remedies, either Party may take legal action, in law or in equity, to cure, correct, remedy or recover damages for any default, to compel specific performance of this Agreement, to obtain declaratory or injunctive relief, or to obtain any other remedy consistent with the purposes of this Agreement.

8. 7 Attorney Fees. In the event any dispute between the Parties with respect to this Agreement results in litigation or any non- judicial proceeding, the prevailing Party shall be entitled, in addition to such other relief as may be granted, to recover from the nonprevailing Party all reasonable costs and expenses. These include but are not limited to reasonable attorney fees, expert Contractor fees, court costs and all fees, costs, and 18 P – Page 777 of 1296
expenses incurred in any appeal or in collection of any judgment entered in such proceeding. To the extent authorized by law, in the event of a dismissal by the plaintiff or petitioner of the litigation or nonjudicial proceeding within thirty ( 30) days of the date set for trial or hearing, the other Party shall be deemed to be the prevailing Party in such litigation or proceeding.

9. CITY OFFICERS AND EMPLOYEES: NON- DISCRIMINATION

9. 1 Non- liability of City Officers and Employees. No officer or employee of the City shall be personally liable to the Contractor, or any successor-in- interest, in the event of any default or breach by the City or for any amount which may become due to the Contractor or to its successor, or for breach of any obligation of the terms of this Agreement.

9. 2 Conflict of Interest. No officer or employee of the City shall have any direct or indirect financial interest in this Agreement nor shall any such officer or employee participate in any decision relating to the Agreement which affects their financial interest or the financial interest of any corporation, partnership, or association in which he/she is, directly or indirectly, interested in violation of any state statute or regulation. Contractor warrants that Contractor has not paid or given, and will not pay or give, any third party any money or other consideration in exchange for obtaining this Agreement.

9. 3 Covenant Against Discrimination. In connection with its performance under this Agreement, Consultant shall not discriminate against any employee or applicant for employment because of actual or perceived race, religion, color, sex, age, marital status, ancestry, national origin ( i.e., place of origin, immigration status, cultural or linguistic characteristics, or ethnicity), sexual orientation, gender identity, gender expression, physical or mental disability, or medical condition ( each a " prohibited basis"). Consultant shall ensure that applicants are employed, and that employees are treated during their employment, without regard to any prohibited basis. As a condition precedent to City' s lawful capacity to enter this Agreement, and in executing this Agreement, Consultant certifies that its actions and omissions hereunder shall not incorporate any discrimination arising from or related to any prohibited basis in any Consultant activity, including but not limited to the following: employment, upgrading, demotion or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship; and further, that Consultant is in full compliance with the provisions of Palm Springs Municipal Code Section 7. 09. 040, including without limitation the provision of benefits, relating to non- discrimination in city contracting.

10. MISCELLANEOUS PROVISIONS

10. 1 Patent and Copyright Infringement. To the fullest extent permissible under law, and in lieu of any other warranty by City or Contractor against patent or copyright infringement, statutory or otherwise:
19 P – Page 778 of 1296
A. It is agreed that Contractor shall defend at its expense any claim or suit against City on account of any allegation that any item furnished under this Agreement, or the normal use or sale arising out of the performance of this Agreement, infringes upon any presently existing U. S. letters patent or copyright and Contractor shall pay all costs and damages finally awarded in any such suit or claim, provided that Contractor is promptly notified in writing of the suit or claim and given authority, information and assistance at Contractor' s expense for the defense of same, and provided such suit or claim arises out of, pertains to, or is related to the negligence, recklessness or willful misconduct of Contractor. However, Contractor will not indemnify City if the suit or claim results from:
1) City' s alteration of a deliverable, such that City' s alteration of such deliverable created the infringement upon any presently existing U. S. letters patent or copyright; or ( 2) the use of a deliverable in combination with other material not provided by Contractor when it is such use in combination which infringes upon an existing U. S. letters patent or copyright.

B. Contractor shall have sole control of the defense of any such claim or suit and all negotiations for settlement in the event City fails to cooperate in the defense of any suit or claim, provided, however, that such defense shall be at Contractor' s expense.

Contractor shall not be obligated to indemnify City under any settlement that is made without Contractor' s consent, which shall not be unreasonably withheld. If the use or sale of such item is enjoined as a result of the suit or claim, Contractor, at no expense to City, shall obtain for City the right to use and sell the item, or shall substitute an equivalent item acceptable to City and extend this patent and copyright indemnity thereto.

10. 2 Notice. Any notice, demand, request, consent, approval, or communication that either party desires, or is required to give to the other party or any other person shall be in writing. All notices shall be personally delivered, sent by pre- paid First Class U. S. Mail, registered or certified mail, postage prepaid, return receipt requested, or delivered or sent by facsimile with attached evidence of completed transmission. All notices shall be deemed received upon the earlier of ( i) the date of delivery to the address of the person to receive such notice if delivered personally or by messenger or overnight courier; ( ii) five ( 5) business days after the date of posting by the United States Post Office if by mail; or ( iii) when sent if given by facsimile. Any notice, request, demand, direction, or other communication sent by facsimile must be confirmed within forty eight ( 48) hours by letter mailed or delivered. Other forms of electronic transmission such as e- mails, text messages, and instant messages are not acceptable manners of notice required hereunder. Notices or other communications shall be addressed as follows:

To City: City of Palm Springs
Attention: City Manager
3200 E. Tahquitz Canyon Way
Palm Springs, California 92262
Telephone: (760) 323-8204
20 P – Page 779 of 1296
Palm Springs International
Airport
3400 E. Tahquitz Canyon Way
Palm Springs, California 92262
Telephone: (760) 318-3808
To ABM Aviation, Inc.

Contractor:
4151 Ashford Dunwood Rd.

Suite 600
Atlanta, Georgia 30319
Attention: D. Scott Hutchinson
Senior Vice President
Telephone: (404) 926-4200

10. 3 Integrated Agreement. This Agreement constitutes the entire agreement between the Parties and supersedes all prior negotiations, arrangements, agreements, representations, and understandings, if any, made by or among the Parties with respect to the subject matter in this Agreement.

10. 4 Amendment. No amendments or other modifications of this Agreement shall be binding unless through written agreement by all Parties.

10. 5 Severability. Whenever possible, each provision of this Agreement shall be interpreted in such a manner as to be effective and valid under applicable law. If any provision of this Agreement shall be determined to be invalid by a final judgment or decree of a court of competent jurisdiction, such provision shall be ineffective only to the extent of such prohibition or invalidity, without invalidating the reminder of that provision, or the remaining provisions of this Agreement unless the invalid provision is so material that its invalidity deprives either Party of the basic benefit of their bargain or renders this Agreement meaningless.

10.6 Successors in Interest. This Agreement shall be binding upon and inure to the benefit of the Parties' successors and assignees.

10. 7 Third Party Beneficiary. Except as may be expressly provided for in this Agreement, nothing contained in this Agreement is intended to confer, nor shall this Agreement be construed as conferring, any rights, including, without limitation, any rights as a third- party beneficiary or otherwise, upon any entity or person not a party to this Agreement.
21 P – Page 780 of 1296

10. 8 Recitals. The above- referenced Recitals are hereby incorporated into the Agreement as though fully set forth in this Agreement and each Party acknowledges and agrees that such Party is bound, for purposes of this Agreement, by the same.

10. 9 Corporate Authority. Each of the undersigned represents and warrants that (i) the Party for which he or she is executing this Agreement is duly authorized and existing, ii) he or she is duly authorized to execute and deliver this Agreement on behalf of the Party for which he or she is signing, ( iii) by so executing this Agreement, the Party for which he or she is signing is formally bound to the provisions of this Agreement, and ( iv) the entering into this Agreement does not violate any provision of any other Agreement to which the Party for which he or she is signing is bound.

SIGNATURE PAGE FOLLOWS)
22 P – Page 781 of 1296
IN WITNESS WHEREOF, the Parties have executed this Agreement effective as of the date first written above.

CITY"
City of Palm Springs
By:

David H. Ready,
City Manager
APPROVED AS TO FORM: ATTEST
By = / T iti By:

J ffre S. Balling r A ony Mejia
City Attorney City Clerk
A PROVED By CrFYCOLJNCIL
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CONTRACTOR"
ABM Aviation, Inc., a Georgia corporation
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Signature ( notarized) Signature,/ (notarized)
Name: T iflifr` c/ Name: V,,A J?, c
Title:
23 P – Page 782 of 1296
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PARKING MANAGEMENT CONTRACT AT PALM SPRINGS INTERNATIONAL AIRPORT

EXH I BIT A

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EXHIBIT " A"

SCOPE OF SERVICES
General Overview
Contractor must provide all personnel, personnel bonds, personnel uniforms, materials, equipment, radios, vehicles, supervision and other items necessary to:

1. Operate and manage Airport public parking lots.

2. Collect all parking lot fees and charges ( including the secure processing of credit card and debit card charges) legally due, and provide bookkeeping, accounting, and audit services with respect thereto. Daily deposit of funds, with all necessary supporting documentation made directly to the City Finance Department.

3. Contractor shall operate, service, maintain, and repair all parking lot equipment including parking lot revenue control and access equipment as part of the management fee.

4. Report and arrange for improperly parked or abandoned vehicles to be removed from the parking lots.

5. Perform nightly license plate inventory of all vehicles parked in parking lots. This information must be logged into a database that is accessible to Airport management.

6. Provide and/ or arrange for basic vehicle emergency services ( i.e. jump-starts, keys locked in vehicles, and towing).

7. Keep parking lots safe and secure, in a clean, litter- free condition. Report all concerns.

8. Provide a designated number of traffic enforcement officers ( TEO, see Attachment" H" of the RFP and incorporated herein in Exhibit " F") performing in an orderly, diplomatic, and courteous manner. Ensure the safe movement of vehicular and pedestrian traffic on the Airport roadways in front of the terminal and in the parking lots, and other areas as may be required.

9. Provide a designated number of taxi control officers to ensure the safe and efficient movement of commercial vehicles and taxi queuing ( see Attachment " H" of the RFP and incorporated herein in Exhibit" F").

10. Assure adherence to airport parking and grounds transportation procedures/regulations.

Observe and report any discrepancies.

11. Provide various daily and monthly reports, accounting records, and other statistical data requested by the City.

12. Perform Airport shuttle bus operations to and from the overflow parking lot or designated location on the airport property during all periods that capacity in the parking lot exceeds ninety percent ( 90%), as part of the base management services.

13. Provide shuttle bus dispatching services when the overflow lot is operational. 69 P – Page 785 of 1296
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0 14. Ensure that personnel utilized for each component of the Agreement receive the appropriate level of training prior to assignment so that they may exercise their duties in an exemplary manner. ,Maintain current personnel manual.

15. Implement a proposed Parking Facility Revenue Control System Investment consistent with each component of the Agreement asprovided ( Exhibit " E"). All equipment must be compliant with payment card industry ( PCI) standards. All parking equipment will be a fully integrated system.

Facility Description, Reporting Requirements and Equipment The automobile parking facilities to be managed and operated by Contractor consist of the following, including six ( 6) entry lanes, each with a ticket dispenser, and one ( 1) toll plaza with two ( 2) exit booths, one ( 1) express exit lane with one ( 1) additional express exit on booth # 1, and one ( 1) pay- on- foot station located within the Terminal. It will be necessary to add revenue control equipment at the overflow parking entry prior to October 1, 2016. All equipment to be compliant with payment card industry ( PCI) standards. These locations shall be referred to collectively as the" Airport Parking Facilities":

A. Public Parking Lot.

The public parking lot is located generally west of the Terminal, as shown on Exhibit" D," attached hereto and .incorporated by reference herein. At the time of execution of this Agreement, said lot has parking capacity for approximately nine hundred and thirty six 936) vehicles in the parking area.

B. Public Overflow Parking Lot.

The overflow parking lot is located generally south of the Terminal, on Kirk Douglas Drive, as shown on Exhibit " D" of the RFP. At the time of execution of this Agreement, this lot has the capacity for approximately one thousand ( 1, 000) vehicles.

C. ADA Parking.

There are currently thirty one ( 31) ADA parking spots located within the public parking lot. The spots are located nearest the passenger terminal.

D. Employee Parking Lot.

The Employee Parking Lot is managed and permitted by airport staff. The Contractors employees will be issued permits to park their personal vehicles in this lot while on duty, currently there is no charge for the first permit to the employee. Lost permits are subject to replacement cost charges. No personal vehicles of the Contractor are to park in the public parking lots while on duty.

E. Future Parking Facilities.

City shall have the right, at any time during the term of this Agreement, including any extensions thereto, to improve, expand, replace, or modify any or all of the Airport Parking Facilities, and/ or any equipment or appurtenances thereto. City reserves the 70 P – Page 786 of 1296
o
i
right to construct additional parking facilities to serve the Terminal. Upon thirty ( 30) days written notification by the City to the Contractor, any such modified, expanded, or additional parking facilities shall be included within the Airport Parking Facilities and shall be subject to this Agreement.

F. Management.

Provide highly qualified on-site manager. The contractor will provide an Assistant Manager during the absence or unavailability of the Parking Manager, to represent and act for Parking Manager with like authority. The Manager or Assistant Manager will be available seven ( 7) days a week. The Parking Manager shall not be concurrently assigned or employed in any capacity with the management or operation of any other automobile parking facility or enterprise whatsoever during the tenure of such Parking Manager at the Airport.

G. Traffic Enforcement Officer ( TEO).

TEO' s are responsible for compliance with Federal regulations, regarding vehicle and traffic standards. They provide customer service by answering passenger questions and summoning skycaps. They report unattended luggage and vehicles, issue citations and monitor for unauthorized commercial ground vehicle operators.

H. Taxi Starter.

Taxi Starters provide passenger assistance with forming an orderly queue line before being directed to the next available ride and insure adequate cabs are available for customer demand. Verify compliance with Public Utility Commission ( PUC) and other local regulations. These include, but are not limited to, dress codes, waybills, Transportation Commercial Permit ( TCP) numbers displayed properly, commercial vehicle license plate checks, and PSP issued transponders. The Taxi Starter is to check vehicle credentials and monitor for compliance.

I. Parking Attendants.

Contractor shall be responsible for hiring, training and supervising an adequate number of supervisory and operating personnel with appropriate skills to ensure full performance of Contractor' s management and operation services.
71 P – Page 787 of 1296
A
0 J. Shuttle Service.

Shuttle service for holiday parking ( Thanksgiving, Christmas, and New Year) should be considered as part of the base management fee, at such time as the public parking lot exceeds ninety percent ( 90%) capacity. Holiday shuttle service provides passenger pick- ups every ten ( 10) — fifteen ( 15) minutes. ( For the 2014 holiday season, the Contractor provided service for a combined twenty three ( 23) days, as part of the management fee.) Additional shuttle services, as may be required from time to time, should be provided as a separate hourly charge and would be approved in addition to services provided in the base management fee. The management fee will consider a maximum of twenty five ( 25) days of shuttle service annually, up to, but not to exceed twenty ( 20) hours per day.

Additional, shuttle hourly service charge to be approved separately ( Exhibit " I"').

K. Hours of Operation.

Contractor shall keep the Airport Parking Facilities open for use by the .public and by authorized employees a minimum of ninety ( 90) minutes prior to the first commercial aircraft departure and a minimum of one ( 1) hour after the last commercial aircraft arrival, to include delayed flights. In the event of irregular operations, the airport control center will notify the parking attendant with the required schedule to operate the exit booth. This will include seven ( 7) days a week, including all weekends and holidays.

L. Supervision of Vehicular Movement and Parking:

Contractor shall maintain adequate supervision and control over vehicular entrances, exits and movement lanes so as to maintain at all times the safe, orderly, efficient and timely flow of traffic through the Airport Parking Facilities.

2. The scope of this section particularly refers to the requirement for Contractor to staff and operate an adequate number of additional exit lanes to accommodate varying volumes of exit traffic, without unreasonable delays. Unreasonable delays are considered to be any delay in excess of six ( 6) minutes.

2. Contractor shall maintain on file with ,Contract Administrator a current written schedule showing the daily hours of operation of each exit lane. Contract Administrator may require an expansion or reduction to the schedule as appropriate to accommodate exiting vehicle volumes and patterns.

M. Daily Inspection of Facilities.

Throughout the term of this Agreement, Contractor shall, on a daily basis, conduct a thorough and detailed inspection of Airport Parking Facilities, to determine if any unclean or potentially hazardous condition to the public exists. The results of each such inspection shall be recorded in writing upon a report form and submitted during the same business day.
72 P – Page 788 of 1296
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N. Capital Investment.

Contractor shall be responsible for all capital investment to upgrade the existing revenue control equipment and add all equipment necessary to accommodate a fully functional system that will be ninety nine percent ( 99%) reliable, accurate and operational during all weather conditions ( e. g., rain, wind, dust, heat, etc.) throughout the term of this agreement. The revenue control equipment upgrades shall be completed no later than July 1, 2016.

The Contractor's capital investment shall also include any vehicles and equipment that will be necessary to perform the day- to- day functions for the services required.

O. Equipment Maintenance.

Contractor shall have responsibility for maintaining and operating all parking equipment and vehicles necessary to meet the project scope requirements. Contractor shall be responsible for all revenue control equipment maintenance and repair upon the date of contract commencement. Contractor shall neither have nor allow access to parking lot transaction counting devices associated with exit gates, except in the presence of the City authorized representative. Additionally, Contractors personnel shall witness all access to such parking lot transaction counting devices.

Contractor shall notify City when maintenance is needed on any City- owned equipment.

Contractor shall provide City with access to such devices, upon request. Contractor shall give the Contract Administrator immediate oral notice of any malfunction or breakdown of any parking lot equipment supplying audit data or affecting parking lot ingress or egress, and shall give the Contract Administrator notice of the date and time such malfunction or breakdown is corrected and repaired. Contractor shall transmit written confirmation on all such information to the Contract Administrator, within twentyfour( 24) hours.

P. Tickets.

Contractor shall provide all tickets necessary for use in the Parking Lots that are subject to this agreement and shall issue, collect and retain such tickets in accordance with terms of this Agreement. Such tickets shall be sequentially pre- numbered, accurately dated, and accurately time- stamped as to the time each vehicle enters and exits such parking lot. Tickets issued for use shall be collected at the time of vehicle exiting the public parking lots.

On- site Manager: Contractor shall provide an On- site Manager for day-to-day operations and who will also act as the local point of contact. Manager will provide reports as needed, respond to complaints, training needs, will track working hours, and supervise the contract personnel.

Any disciplinary action will be the responsibility of On- site Manager and Contractor. The On- site Manager shall meet with the Contract Administrator or designee weekly to discuss any complaints or violations of the Performance Standards that may be reported by the public or observed by the City.
73 P – Page 789 of 1296
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Complaints to the City regarding contract employees: Contractor' s assigned On- site Manager shall investigate and report any complaints regarding their employees received from the public or the City within twenty four ( 24) hours of the report. The City shall reserve the right to contact the reporting party and Contractor employee as needed to resolve the complaint to the City' s satisfaction, with the understanding that unprofessional or discourteous treatment of the public will not be tolerated.

City' s Rights: City reserves the right to establish, modify, add or delete hours of management.

City further reserves the right to approve or deny Contractor' s personnel. The City retains the right to review and direct modification of any Contract employee training program. The City' s rights under this provision may be exercised by the City Manager or the City Manager's designee.

PARKING OPERATIONS EQUIPMENT, SERVICES AND SUPPLIES TO BE PROVIDED BY CONTRACTOR:

Contractor Employee Uniforms:

All personnel shall wear uniforms while on duty.

Contractor shall be responsible for providing personnel with proper, complete, and acceptable uniforms.

Uniform shall include a name badge or tag. Uniforms and identifying badges shall be distinct enough from those used by Peace Officers or other sworn personnel so that the general public will not mistake traffic enforcement personnel (TEO) for Peace Officers.

Contractor shall not issue any. uniform or identifying badge without the prior written approval by the City..

Contract employees will not be allowed to work unless attired in complete approved uniform.

Contractor shall provide uniforms for each contract employee at no expense to the employee, except in cases of negligence or abuse of the uniform by the contract employee. 74 P – Page 790 of 1296

PARKING MANAGEMENT CONTRACT AT PALM SPRINGS INTERNATIONAL AIRPORT

EXHIBIT B

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I

CITY OF PALM SPRINGS, CA
NOTICE INVITING PROPOSALS FOR RFP # 06- 20

PARKING MANAGEMENT SERVICES AT PALM SPRINGS INTERNATIONAL AIRPORT NOTICE IS HEREBY GIVEN that the City of Palm Springs is requesting proposals from highly motivated and qualified firms to provide the City with parking management services at the Palm Springs International Airport under a multi- year contract.

PROJECT LOCATION: Palm Springs International Airport public parking lots, City of Palm Springs, California.

SCOPE OF SERVICES: The scope of work will generally consist of operating and managing the Airport public parking lots, provide traffic enforcement officers ( TEOs) to ensure the safe movement of vehicular traffic on the Airport drive, and provide an appropriate number of taxi control officers to ensure the safe and. efficient movement of commercial vehicles and taxi queuing. The scope of services is more fully defined within the RFP document.

PRE- PROPOSAL CONFERENCE AND SITE VISIT: Al interested proposers are encouraged to attend a Pre-Proposal Conference and visit the site to become familiar with the site conditions. The NON- MANDATORY Pre Proposal Conference will be held promptly at 10: 00 A.M., LOCAL TIME, ON MONDAY, NOVEMBER 18, 2019 at the Palm Springs International Airport, 3400 E. Tahquitz Canyon Way, Palm Springs, California, in the 2nd Floor Conference Room. A tour of the site will occur for interested proposers, immediately following the conclusion of the Pre-Proposal Conference.

Failure of a Proposer to attend the Pre- Proposal conference shall constitute acceptance of all preexisting conditions and shall constitute a waiver of any and all future claims relating to said conditions.

OBTAINING RFP DOCUMENTS AND ADDENDA: The RFP document may be downloaded via the internet at https://www.loalmspringsca.gov/government/departments/procurementcontracting/ bids- proposals ( Procurement, Open Bids & Proposals) or by calling the Office of Procurement and Contracting, ( 760) 322- 8368. Upon, downloading the RFP via the internet, contact Craig Gladders, Procurement and Contracting Manager via email at craig.gladders(o paimsprinasca. gov to be placed on the interested vendor list for this project, providing your company name, contact person, contact email address, office address, office phone and office fax. Failure to be placed on the interested vendor list as stated above may result in not receiving Addenda to the RFP. Failing to acknowledge Addenda may result in your proposal being non- responsive, or may negatively impact the evaluation of your proposal. We strongly advise that you follow the instructions above if you are interested in submitting a proposal.

EVALUATION OF PROPOSALS AND AWARD OF CONTRACT: This solicitation has been developed in the Request for Proposals ( RFP) format. Accordingly, firms should take note that multiple factors as identified in the RFP will be considered by the Evaluation Committee to determine which proposal best meets the requirements set forth in the RFP document. PRICE ALONE WILL NOT BE THE SOLE DETERMINING CRITERIA. The City reserves the right to negotiate the terms and conditions of any resulting contract. Final contract award, if any, will be made by the Palm Springs City Council. The selected firm will be required to comply with all insurance and license requirements of the City.

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DEADLINE: All proposals must be received in the Procurement and Contracting Off ice, 3200 E. Tahquitz Canyon Way, Palm Springs, CA, 92262 by 3: 00 P. M., LOCAL TIME, TUESDAY, DECEMBER 10, 2019. The receiving time in the Procurement Office will be the governing time for acceptability of Proposals. Telegraphic and telephonic Proposals will not be accepted.

Reference the RFP document for additional dates and deadlines. Late proposals will not be accepted and shall be returned unopened.

PROPOSALS TO REMAIN OPEN: The Proposer shall guarantee that all contents of their proposal shall be valid for a period of 120 calendar days from the due date of proposals.

Craig L. Gladders, C. P. M.

Procurement and Contracting Manager
November 7, 2019
2 P – Page 793 of 1296
0 CITY OF PALM SPRINGS, CA
NOTICE INVITING PROPOSALS FOR RFP # 06- 20

PARKING MANAGEMENT SERVICES AT PALM SPRINGS INTERNATIONAL AIRPORT NOTICE IS HEREBY GIVEN that the City of Palm Springs is requesting proposals from highly motivated and qualified firms to provide the City with parking management services at the Palm Springs International Airport under a multi- year contract.

PROJECT LOCATION: Palm Springs International Airport public parking lots, City of Palm Springs, California.

SCOPE OF SERVICES: The scope of work will generally consist of operating and managing the Airport public parking lots, provide traffic enforcement officers ( TEOs) to ensure the safe movement of vehicular traffic on the Airport drive, and provide an appropriate number of taxi control officers to ensure the safe and efficient movement of commercial vehicles and taxi queuing. The scope of services is more fully defined within the RFP document.

PRE- PROPOSAL CONFERENCE AND SITE VISIT: All interested proposers are encouraged to attend a Pre- Proposal Conference and visit the site to become familiar with the site conditions. The NON- MANDATORY Pre Proposal Conference will be held promptly at 10: 00 A. M., LOCAL TIME, ON MONDAY, NOVEMBER 18, 2019 at the Palm Springs International Airport, 3400 E. Tahquitz Canyon Way, Palm Springs, California, in the 2ntl Floor Conference Room. A tour of the site will occur for interested proposers, immediately following the conclusion of the Pre- Proposal Conference.

Failure of a Proposer to attend the Pre-Proposal conference shall constitute acceptance of all preexisting conditions and shall constitute a waiver of any and all future claims relating to said conditions.

OBTAINING RFP DOCUMENTS AND ADDENDA: The RFP document may be downloaded via the intemet at https:// www. palmsr) ringsca. goy/ government/ departments/ procurementcontracting/ bids- proposals ( Procurement, Open Bids & Proposals) or by calling the Office of Procurement and Contracting, ( 760) 322- 8368. Upon downloading the RFP via the intemet, contact Craig Gladders, Procurement and Contracting Manager via email at craig. gladdersapalmspringsca. goy to be placed on the interested vendor list for this project, providing your company name, contact person, contact email address, office address, office phone and office fax. Failure to be placed on the interested vendor list as stated above may result in not receiving Addenda to the RFP. Failing to acknowledge Addenda may result in your proposal being non- responsive, or may negatively impact the evaluation of your, proposal. We strongly advise that you follow the instructions above if you are interested in submitting a proposal.

EVALUATION OF PROPOSALS AND AWARD OF CONTRACT: This solicitation has been developed in the Request for Proposals.( RFP) format. Accordingly, firms should take note that multiple factors as identified in the RFP will be considered by the Evaluation Committee to determine which proposal best meets the requirements set forth in the RFP document. ' PRICE ALONE WILL NOT BE THE SOLE DETERMINING CRITERIA. The City reserves the right to negotiate the terms and conditions of any resulting contract. Final contract award, if any, will be made by the Palm Springs City Council. The selected firm will be required to comply with all insurance and license requirements of the City.
t

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at:.

DEADLINE: All proposals must be received in the Procurement and Contracting Office, 3200 E. Tahquitz Canyon Way, Palm Springs, CA, 92262 by 3: 00 P. M., LOCAL TIME,' TU ESDAY, DECEMBER 10, 2019. The receiving time in the Procurement Office will be the governing time for acceptability of Proposals. Telegraphic and telephonic Proposals will not be accepted.

Reference the RFP document for additional dates and deadlines. Late proposals will not be accepted and shall be returned unopened.

PROPOSALS TO REMAIN OPEN: The Proposer shall guarantee that all contents of their proposal shall be valid for a period of 120 calendar days from the due date of proposals_ Craig L. Gladders, C. P. M.

Procurement and Contracting Manager
November 7, 2019
2 P – Page 795 of 1296
0 CITY OF PALM SPRINGS, CA
REQUEST FOR PROPOSALS ( RFP)# 06- 20

PARKING MANAGEMENT SERVICES AT PALM SPRINGS INTERNATIONAL AIRPORT Requests for Proposals ( RFP # 06-20), for Parking Management Services at Palm Springs International Airport for the City of Palm Springs, CA, ( hereinafter the 'RFP") will be received at the Office of Procurement & Contracting, 3200 East Tahquitz Canyon Way, Palm Springs, California, until 3: 00 P. M. LOCAL TIME, TUESDAY, DECEMBER 10, 2019. It is the responsibility of the respondent to see that any proposal sent through the mail, or by any other delivery method, shall have sufficient time to be received by this specified date and time. The receiving time in the Procurement Office will be the governing time for acceptability of proposals. Telegraphic, telephonic, faxed or emailed proposals will not be accepted. Late proposals will be returned unopened. Failure to register as a Proposer to this RFP process per the instructions in the Notice Inviting Requests for Proposals ( under " Obtaining RFP Documents") may result in not receiving Addenda or other important information pertaining to this process. Failure to acknowledge Addenda may render a proposal as being non- responsive or negatively impact the evaluation of a proposal. We strongly advise that interested firms officially register per the instructions in the Notice.

1. PURPOSE AND SCHEDULE: The City of Palm Springs is requesting proposals from qualified firms to provide the City with operating and managing the Palm Springs International Airport public parking lots, as more fully set-forth in the Scope of Services contained herein.

SCHEDULE:

Notice requesting Proposals posted and issued ............................................. November 7, 2019 Pre- Proposal Conference ......................................... Monday, November 18, 2010, 10:00 A.M.

Deadline for receipt of Questions................................ Tuesday, December 3, 2019, 3:00 P. M.

Deadline for receipt of Proposals...................... TUESDAY, DECEMBER, 10, 2019, 3: 00 P. M.

Short List/ Interviews/, * if desired by City .......................:................................. to be determined Contract awarded by City Council..................................:.................................. to be determined NOTE: * Dates above are subject to change.

KEY" TO RFP ATTACHMENTS:

ATTACHMENT " A"- Signature Authorization Form, including Addenda acknowledgment.

Must be completed and included in Management Plan envelope.

ATTACHMENT " B" — Non Collusion Affidavit Form. * Must be completed and notarized and included in Management Plan envelope.

ATTACHMENT" C" — Management Fee Proposal Form. * Must be completed and included in a
separately sealed envelope — do NOT include this with your Management Plan Proposal.
3 P – Page 796 of 1296
0 ATTACHMENT " D" — No Conflict of Interest and Non- Discrimination Form. * Must be completed and included with Management Plan envelope.

ATTACHMENT" E" — Business Disclosure Form. * Must be completed and included with Management Plan envelope.

ATTACHMENT " F"— Current Parking Equipment Details
ATTACHMENT" G"— Airport Parking Monthly Revenue and Enplaned Passengers ATTACHMENT " H" — Seasonal Airline Flight Activity
ATTACHMENT " I"— Minimum Hours Required/ Draft Parking Personnel Schedule ATTACHMENT " J" — Current Parking Gross- Revenue, TEO, and Taxi Starter Management Expenses
ATTACHMENT" K" — Sample boilerplate Contract Services Agreement and Exhibits

2. BACKGROUND: The City of Palm Springs, California is located in the Coachella Valley in the Southern California desert approximately one hundred and twenty ( 120) miles east of Los Angeles. With a year round population of approximately forty eight thousand ( 48, 000) residents, the City is a popular resort destination during the winter and spring months, filling our local hotels and businesses with visitors from all over the world.

The Palm Springs International Airport is owned and operated by the City of Palm Springs, and located two and a half( 2. 5) miles east of the central business district. The Airport serves as the major transportation center for the entire Coachella Valley. Ending fiscal year, June 2019, the Airport served over two million four hundred and fifty seven thousand ( 2,457, 000) commercial passengers. There are eleven ( 11) air carriers that serve the Airport. In addition to the resort destination status, the airport services nine incorporated Cities in the Coachella Valley with a combined population in excess of five hundred thousand ( 500,000) residents.

The firm awarded the contract and all of its personnel will have demonstrated an exceptional familiarity with parking management at an airport and the additional services required. As tourism is the driving force of the Palm Springs economy, the selected firm, and all of its personnel, must have a documented and superior understanding of public relations, customer service practices and conflict mitigation techniques. The City requires management services be provided in a courteous, professional manner that facilitates positive relationships with the City' s residential and business communities and with the many visitors that come to enjoy the City of Palm Springs.

The current employees of the incumbent contractor are not represented by a union. The current and draft contract does not fall under a cost of living ordinance. The current and draft contract does not include any City or Airport vehicles provided as part of the agreement. The current revenue control system is barcode based, and will remain at the end of the existing contract January 31, 2020), with necessary upgrades to be proposed as. part of the RFP submittal.

A copy of the current contract and all amendments is available online with the RFP document and is posted as five (5) separate pdf documents ( due to size) :
https://www.paimsi)rinosca.govko overnment/departments/ procurement-contracting/ bidsoroposals The existing layout of the parking facility allows for a total of 936 vehicles in the primary parking area. Parking control equipment currently consists of a fully integrated and PCI compatible parking system, eleven ( 11) barrier gate arms, seven .( 7) ticket dispensers, two ( 2) ticket 4 P – Page 797 of 1296
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collection booths with fee computers with parking control software ( currently Skidata), one ( 1) unmanned credit card only exit station and one ( 1) pay-on-foot ticket machine in the main airport terminal. The collection ticket booth is currently manned approximately twenty ( 20) hours per day from 5: 00 am until 1: 00 am. These hours are modified to adjust for delayed flights. Current parking rates are $ 2. 00 per twenty ( 20) minute period with a $ 20. 00 per day maximum. All parking rates for the general public are set and approved by the City of Palm Springs.

The existing overflow parking lot accommodates approximately eight hundred ( 800) vehicles and the parking rate is $ 18. 00 per day. In the past, shuttle bus operations from this lot have been conducted to handle overflow parking during the Thanksgiving and Christmas holiday seasons. Last year during the Thanksgiving holiday, the overflow lot shuttle operated for three 3) days prior to and including the holiday during the hours of 4:30 am and. 8:30 pm and for five 5) days following the Thanksgiving holiday during the hours of 8: 30 am until 8: 30 pm ( or last flight). Last year during the Christmas holiday, the overflow lot shuttle operated for five ( 5) days during the hours of 5: 00 am and 9: 00 pm prior to and including the Christmas holiday and ten 10) days during the hours of 8: 30 am and 1: 00 am following the Christmas holiday. The financial proposal will include up to a combined twenty seven ( 27) days of annual service for the overflow parking lot operation and shuttle service. The Airport Management reserves the right to shift the minimum number of monthly hours proposed for this contract, to allow for shifts in service demands. Any overall increased hours required would be subject to the hourly rate proposed in Attachment "C" , part 3 of 3 ( Management Fee).

3. SCOPE OF WORK, SERVICES, OBJECTIVES AND.SPECIFICATIONS:

Generally, the scope of work consists of, but is not limited to: Contractor must provide all personnel, personnel bonds, personnel uniforms, materials, equipment, radios, vehicles, supervision and other items necessary to:

1. Operate and manage Airport public parking lots.

2. Collect all parking lot fees and charges ( including the secure processing of credit card and debit card charges) legally due, and provide bookkeeping, accounting, and audit services with respect thereto. The safety and security of the funds are the responsibility of the Contractor.

The funds are to be deposited at the city' s bank, currently Bank of America. Armored car services are desired in the new contract and should be included in the management fee.

Deposit slips and credit card reports are provided to the City cashier.

3. Collect all baggage-cart machine fees and charges legally due. Provide accounting reports as requested, operate equipment and report the need for any necessary equipment repairs to the Airport.

4. Operate, service, maintain, and repair all parking lot equipment including parking lot revenue control and access equipment as part of the management fee.

5. Report and arrange for improperly parked or abandoned vehicles to be removed from the parking lots.

6. Perform nightly license plate inventory of all vehicles parked in parking lots. This information must be logged into a database that is accessible to Airport management. There is currently 1 hand held Motorola unit to perform the vehicle inventory that is provided by the 5 P – Page 798 of 1296
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operator. The daily vehicle inventory is performed by the existing staff, within the allocated hours or by the management of the contractor.

7. Provide and/ or arrange for basic vehicle emergency services ( i. e., jump- starts, keys locked in vehicles, and towing).

8. Keep parking lots secure and report any unsafe condition. The parking lots are to be kept in a clean, litter-free condition. Landscaping and litter pick-up is currently the responsibility of airport staff. Airport Police have the responsibility for security on Airport property.

9. Provide a designated number of traffic enforcement officers ( TEO, see Attachment ° I") performing in an orderly, diplomatic, and courteous manner. Ensure the safe movement of vehicular and pedestrian traffic on the Airport roadways in front of the terminal and in the parking lots, and other areas as may be required.

10. Provide a designated number of taxi control officers to ensure the safe and efficient movement of commercial vehicles and taxi queuing (Attachment" I").

11. Assure adherence to airport parking and ground transportation procedures/regulations.

Observe and report any discrepancies.

12. Provide various daily and monthly reports, accounting records, and other statistical data requested by the City.

13. Perform Airport shuttle bus operations to and from the overflow parking lot or designated location on the airport property during all periods capacity in the parking lot exceeds ninety percent ( 90%), as part of the base management services.

14. Provide shuttle bus dispatching services, when the overflow lot is operational. There is currently one ( 1) 9- passenger shuttle, with pick- ups every 15 minutes, operating for the holiday Thanksgiving & Christmas) period, not expected to exceed 27 days. The shuttle is owned by the current operator.

15. Ensure that personnel utilized for each component of the Agreement receive the appropriate level of training prior to assignment so that they may exercise their duties in an exemplary manner. Maintain current personnel manual.

16. Service and maintain all parking equipment for a fully integrated system.

Facility Description, Reporting Requirements and Equipment The automobile parking facilities to be managed and operated by Contractor consist of the following, including seven ( 7) entry lanes, each with a ticket dispenser, and one ( 1) toll plaza with two ( 2) exit booths, one ( 1) express exit lane with one ( 1) additional express exit on booth 1, and one ( 1) pay- on-foot station located within the Terminal. All equipment to be compliant with payment card industry ( PCI) standards. These locations shall be referred to collectively as the "Airport Parking Facilities":

A. Public Parking Lot.

The public parking lot is located generally west of the Terminal, as shown in Attachment " K", Sample Agreement) see Exhibit° D," as a part of attached hereto and incorporated by reference 6 P – Page 799 of 1296
herein. At the time of execution of this Agreement, said lot has parking capacity for approximately nine hundred and thirty six ( 936) vehicles in the parking area.

B. Public Overflow Parking Lot.

The overflow parking lot is located generally south of the Terminal, on Kirk Douglas Drive, as shown in Attachment" K" ( Sample Agreement) see Exhibit " D". At the time of execution of this Agreement, this lot has the capacity for approximately eight hundred ( 800) vehicles.

C. ADA Parking.

There are thirty ADA parking spots located within the public parking lot at the time this agreement commences. The spots are located nearest the passenger terminal.

D. Employee Parking Lot.

The Employee Parking Lot is managed and permitted by airport staff. The Contractors employees will be issued permits to park their personal vehicles in this lot while on duty, currently there is no charge for the first permit to the employee. Lost permits are subject to replacement cost charges. No personal vehicles of the Contractor are to park in the public parking lots while on duty.

E. Future Parking Facilities.

City shall have the right, at any time during the term of this Agreement, including any extensions thereto, to improve, expand, replace, or modify any or all of the Airport Parking Facilities, and/ or any equipment or appurtenances thereto. City reserves the right to construct additional parking facilities to serve the Terminal. Upon thirty ( 30) days written notification by the City to the Contractor, any such modified, expanded, or additional parking facilities shall be included within the Airport Parking Facilities and shall be subject to this Agreement.

F. Management.

Provide highly qualified on- site manager. The contractor will provide an Assistant Manager Supervisor) during the absence or unavailability of the Parking Manager, to represent and actfor Parking Manager with like authority. The Manager or Assistant Manager will be available seven ( 7) days a week. The Parking Manager shall not be concurrently assigned or employed in any capacity with the management or operation of any other automobile parking facility or enterprise whatsoever during the tenure of such Parking Manager at the Airport.

G. Traffic Enforcement Officer ( TEO).

TEO' s are responsible for compliance with Federal regulations, regarding vehicle and traffic standards. They provide customer service by answering passenger questions and summoning skycaps. They report unattended luggage and vehicles, issue citations and monitor for unauthorized commercial ground vehicle operators.

H. Taxi Starter.

Taxi Starters provide passenger assistance with forming an orderly queue line before being directed to the next available ride and insure adequate cabs are available for customer demand.

Verify compliance with Public Utility Commission ( PUC) and other local regulations. These include, but are not limited to, dress codes, waybills, Transportation Commercial Permit ( TCP) numbers displayed properly, commercial vehicle license plate checks, and PSP issued transponders. The Taxi Starter is to check vehicle credentials and monitor for compliance.

I. Parking Attendants.
7 P – Page 800 of 1296
0 Contractor shall be responsible for hiring, training and supervising an adequate number of supervisory and operating personnel with appropriate skills to ensure full performance of Contractor' s management and operation services.

J. Shuttle Service.

Shuttle service for holiday parking ( Thanksgiving, Christmas, and New Year) should be considered as part of the base management fee, at such time as the public parking lot exceeds ninety percent ( 90%) capacity. Holiday shuttle service provides passenger pick- ups every ten 10) — fifteen ( 15) minutes. ( For the 2018 holiday season, the Contractor provided service for a combined twenty five ( 25) days, as part of the management fee.) Additional shuttle services, as may be required from time to time, should be provided as a separate hourly charge and would be approved in addition to services provided in the base management fee. The management fee will consider a maximum oftwenty seven ( 27) days of shuttle service annually, up to, but not to exceed twenty ( 20) hours per day.

Additional shuttle hourly service charge to be approved separately as per rates proposed Attachment" C", part 3 of 3, Management Fee).

K. Hours of Operation.

Contractor shall keep the Airport Parking Facilities open for use by the public and by authorized employees a minimum of ninety ( 90) minutes prior to the first commercial aircraft departure and a minimum of one ( 1) hour after the last commercial aircraft arrival, to include delayed flights. In the event of irregular operations, the airport control center will notify the parking attendant with the required schedule to operate the exit booth. This will include seven .(7) days a week, including all weekends and holidays.

L. Supervision of Vehicular Movement and Parking.

Contractor shall maintain adequate supervision and control over vehicular entrances, exits and movement lanes so as to maintain at all times the safe, orderly, efficient and timely flow of traffic through the Airport Parking Facilities.

1. The scope of this, section particularly refers to the requirement for Contractor to staff and operate an adequate number of additional exit lanes to accommodate varying volumes of exit traffic, without unreasonable delays. Unreasonable delays are considered to be any delay in excess of six ( 6) minutes.

2. Contractor shall maintain on file with Contract Administrator a current written schedule showing the daily hours of operation of each exit lane. Contract Administrator may require an expansion or reduction to the schedule as appropriate to accommodate exiting vehicle volumes and patterns.

M. Daily Inspection of Facilities.

Throughout the term of this Agreement, Contractor shall, on a daily basis, conduct a thorough and detailed inspection of Airport Parking Facilities, to determine if any unclean or potentially hazardous condition to the public exists. The results of each such inspection shall be recorded in writing upon a report form and submitted during the same business day.

N. Capital Investment.

Contractor shall be responsible for all capital investment to maintain the existing revenue control equipment and add all equipment necessary to accommodate a fully functional system that will be ninety nine percent ( 99%) reliable, accurate and operational during all weather conditions e.g., rain, wind, dust, heat, etc.) throughout the term of this agreement. 8 P – Page 801 of 1296
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The Contractor' s capital investment shall also include any vehicles and equipment that will be necessary to perform the day- today functions for the services required.

O. Equipment Maintenance.

Contractor shall have responsibility for maintaining and operating all parking equipment and vehicles necessary to meet the project scope requirements. Contractor shall be responsible for all revenue control equipment maintenance and repair upon the date of contract commencement. Contractor shall neither have nor allow access to parking lot transaction counting devices associated with exit gates, except in the presence of the City authorized representative. Additionally, Contractor' s personnel shall witness all access to such parking lot transaction counting devices.

Contractor shall notify City when maintenance is needed on any City- owned equipment.

Contractor shall provide City with access to such devices, upon request. Contractor shall give the Contract Administrator immediate oral notice of any malfunction or breakdown of any parking lot equipment supplying audit data or affecting parking lot ingress or egress, and shall give the Contract Administrator notice of the date and time such malfunction or breakdown is corrected and repaired. Contractor shall transmit written confirmation on all such information to the Contract Administrator, within twenty- four ( 24) hours.

P. Tickets.

Contractor shall provide all tickets necessary for use in the Parking Lots that are subject to this agreement and shall issue, collect and retain such tickets in accordance with terms of this Agreement. Such tickets shall be sequentially pre- numbered, accurately dated, and accurately time- stamped as to the time each vehicle enters and exits such parking lot. Tickets issued for use shall be collected at the time of vehicle exiting the public parking lots.

On- site Manager: Contractor shall provide an On- site Manager for day- to- day operations and who will also act as the local point of contact. Manager will provide reports as needed, respond to complaints, training needs, will track working hours, and supervise the contract personnel.

Any disciplinary action will be the responsibility of On- site Manager and Contractor. The On- site Manager shall meet with the Contract Administrator or designee weekly to discuss any complaints or violations of the Performance Standards that may be reported by the public or observed by the City.

Complaints to the City regarding contract employees: Contractor' s assigned On- site Manager shall investigate and report any complaints regarding their employees received from the public or the City within twenty four ( 24) hours of the report. The City shall reserve the right to contact the reporting party and Contractor employee as needed to resolve the complaint to the City's satisfaction, with the understanding that unprofessional or discourteous treatment of the public will not be tolerated.

City' s Rights: City reserves the right to establish, modify, add or delete hours of management.

City further reserves the right to approve or deny Contractor's personnel. The City retains the right to review and direct modification of any Contract employee training program. The City' s rights under this provision may be exercised by the City Manager or the City Manager' s . designee.
9 P – Page 802 of 1296
0 PARKING OPERATIONS EQUIPMENT, SERVICES AND SUPPLIES TO BE PROVIDED BY CONTRACTOR:

Contractor Employee Uniforms:

All personnel shall wear uniforms while on duty.

Contractor shall be responsible for providing personnel with proper, complete, and acceptable uniforms.

Uniform shall include a name badge or tag. Uniforms and identifying badges shall be distinct enough from those used by Peace Officers or other sworn personnel so that the general public will not mistake traffic enforcement personnel ( TEO) for Peace Officers.

Contractor shall not issue any uniform or identifying badge without the prior written approval by the City. I
Contract employees will not be allowed to work unless attired in complete approved uniform.

Contractor shall provide uniforms for each contract employee at no expense to the employee, except in cases of negligence or abuse of the uniform by the contract employee.

CONTRACT TERM: The City is contemplating a contract with an initial five ( 5) year term. Any renewal is at the sole discretion of the City Manager.

The current Parking Gross Revenue, TEO, and Taxi Starter and Management Expenses are listed in Attachment" J".

Insurance:

City policy for insurance and endorsements require each insurance carrier to provide 30 day written notice of cancellation.

Insurance Requirements are defined in Section 5 of the sample agreement( Attachment K") and are required.

Insurance Requirement Section 5.3. 11, of sample agreement (Attachment" K") if claims are made during the course of the policy term, reducing the total aggregate annual available, the City must be notified in writing if the per-occurrence insurance requirement drops below the required contract amount.

4. PROPOSAL REQUIREMENTS:

The firm' s proposal should describe the methodology to be used to accomplish each of the project tasks. The proposal should also describe the work which shall be necessary in order to satisfactorily complete the task requirements.

Please note: this RFP cannot identify each specific, individual task required to successfully and completely implement this project. The City of Palm Springs relies on the professionalism and competence of the selected firm to be knowledgeable of the general areas identified in the scope of work and to include in its proposal all required tasks and subtasks, personnel commitments, man-hours, direct and indirect costs, etc. The City of Palm Springs will not approve addenda to the selected firm' s agreement which do not involve a substantial change from the general scope of work identified in this RFP.

5. SELECTION PROCESS: This solicitation has been developed in the Request for Proposals ( RFP) format. Accordingly, proposers should take note that multiple factors as identified in the RFP will be considered by the Evaluation Committee to determine which 10 P – Page 803 of 1296
0 proposal best meets the requirements set forth in the RFP document. PRICE ALONE WILL NOT BE THE SOLE DETERMINING CRITERIA. The City shall review the proposals submitted in reply to this RFP, and a limited number of firms may be invited to make a formal presentation at a future date if desired by the City. The format, selection criteria and date of the presentation will be established at the time of short listing, if conducted.

6. PROPOSAL EVALUATION CRITERIA: An Evaluation Committee, using the following evaluation criteria for this RFP, will evaluate all responsive proposals to this RFP. Firms are requested to submit their proposals so that they correspond to and are identified with the following specific evaluation criteria ( 100 total points possible):

Minimum Qualifications for Proposers:

To be qualified as a proposer for this RFP, each proposer must meet or exceed the following minimum qualifications by no later than the proposal deadline:

The proposer must have a minimum of five ( 5) continuous years of airport experience in the past ten ( 10) years in operating and managing commercial parking lot operations using a computerized parking lot access revenue control system. At least one ( 1) location used to demonstrate the above identified operating and managing experience, must have had at least 1, 500 parking stalls and annual revenues in excess of $ 3, 000, 000. Also, the proposer must have had responsibility for collection and accounting of parking lot revenue as well as responsibility for operating and maintaining the parking lot revenue control equipment.

The proposer must demonstrate and prove that it has a minimum of three ( 3) continuous years of experience in the past ten ( 10) years in operating and managing a public use shuttle bus operation. The shuttle bus operation must have had the following: 1) a seating capacity of no less than 20 passengers; 2) air- brakes; and 3) ADA- approved equipment to accommodate disabled passengers. The proposer must detail plans for operating a shuttle operation on a seasonal basis based upon passenger traffic and airline schedules.

The proposer must demonstrate and prove that it has experience in the past ten ( 10) years in providing parking curb control operations or qualified staff with parking and traffic control operations experience at airports or similar facilities.

The proposer must demonstrate and prove that it has a minimum of three ( 3) continuous years of experience in the past ten ( 10) years in implementing infrastructure improvement programs.

Each proposal must clearly demonstrate that the Proposer meets the Minimum Qualifications as detailed above. Proposals that do not meet the Minimum Qualifications will not be subject to further evaluation.

Proposers whose proposals fail to comply with, or take exception to, the Scope of Services as defined by the City herein may be considered nonresponsive and dropped from the evaluation process.

The Evaluation Committee will evaluate the proposals on the following criteria:

MANAGEMENTPLAN:

A. Qualifications, Experience, and Operational References 20 points B. Financial Resources and Financial References 15 points ll

P – Page 804 of 1296
0 C. Operating Plan for Palm Springs International Airport 25 points D. Management Fee, Facility Investment, Rates 40 points 100 points total
NOTE'. - DISADVANTAGE BUSINESS ENTERPRISE ( DBE) PROGRAM: The Management Plan should reference how the Contractor will achieve the current Airport Concession Disadvantaged Business Enterprise ( ACDBE) goal as identified within the Attachment " K", Sample Contract Exhibit " C". Please provide clearly how your company will adhere to this goal.

The ACDBE Program, is to provide additional opportunities for small businesses to participate in contracting at Palm Springs International Airport. The Small Business Program operates in a race and gender- neutral manner. The program will not be used to discriminate against any company or group of companies. It is designed to include all segments of business and is open to participation without regard to race, color, sex, religion, national or ethnic origin, age or disability. The Program is open to businesses regardless of location. This evaluation will not consider points for local preference. As the Small Business Program outlines, there will be no geographic preference or limitation imposed on a small businesses participating. The management plan description will clearly list the firm' s cash handling policies, and how it relates to the Palm Springs International Airport' s operation. Describe complete operational plan.

PRIOR CITY WORK If your firm has prior experience working with the City DO NOT assume this prior work is known to all members of the evaluation committee. All firms are evaluated on the information contained in their proposal, information obtained from references ( including the city and past performance if applicable), and presentations if requested. All proposals should be prepared as if the evaluation committee members have no knowledge of the firm, their qualifications or past projects.

7. PROPOSAL CONTENTS: Firms are requested to format their proposals so that responses correspond directly to, and are identified with, the specific evaluation criteria stated in Section 6 above. The proposals must be in an 8 % X 11 format, minimum 1Opt font size, minimum %" margins, and may be no more than a total of forty ( 40) sheets of paper, which may be double- sided, including cover letters, organization charts, staff resumes, appendices, and any exceptions to the language in the sample agreement, or to the insurance requirements. NOTE: Front and Back Covers, Dividers, Attachments " A", " B", " D", " E", and Addenda acknowledgments, and the Management Fee (' in a separate sealed envelope) do NOT count toward the limit ( everything else does). Interested firms shall submit SIX ( 6) copies one marked " Original" plus five ( 5) copies) of your Management Plan and one marked Original" and five ( 5) copies of your Management Fee, and one ( 1) Thumb Drive or CD of the entire proposal ( including the Management Fee), by the deadline. ' Note that the page limit will NOT be increased.

All , proposals shall be sealed within one package and be clearly marked, " RFP # 06-20,

REQUESTS FOR PROPOSALS FOR PARKING MANAGEMENT SERVICES AT PALM SPRINGS INTERNATIONAL AIRPORT". Within the sealed proposal package, the Management Fee shall be separately sealed from the Management Plan. Proposals not meeting the above criteria may be found to be non- responsive.

EACH PROPOSAL PACKAGE MUST INCLUDE TWO ( 2) SEPARATELY SEALED ENVELOPES:

Envelope# 1, clearly marked " Management Plan", shall include the following items:

Completed Signature authorization and Addenda Acknowledgment (see Attachment A) 12 P – Page 805 of 1296
Completed, and notarized, Affidavit of Non- Collusion ( see Attachment B) Completed No Conflict of Interest and Non- Discrimination Form (Attachment D) Completed Business Disclosure Form ( Attachment E)
In addition to the items above, at a minimum, firms must provide the information identified below. All such information shall be presented in a format that directly corresponds to the numbering scheme identified here.

MANAGEMENT PLAN:

SECTION A:

FIRMICOMPANY QUALIFICATIONS AND EXPERIENCE ( including any subcontractors)

MEETING OR EXCEEDING THE MINIMUM QUALIFICATIONS
A. 1 Follow the instructions and properly complete and execute Attachments " A", " B", " D" and " E" that are provided in the RFP and include them here in your proposal. Note that Attachment " B" must be Notarized.

A.2 State your firm' s complete name, address, telephone/ fax numbers, website; type of ownership ( sole proprietor, partnership, corporation, joint venture, etc.); and years in business under present name. Also include the primary contact person representing your firm during this RFP process and their contact information, including email address.

A.3 Carefully address each of the items identified in the " Minimum Qualifications" required above and how your firm meets, or exceeds, each.

A.4 Address how your firm will achieve the Airport Concession Disadvantaged Business Enterprise (ACDBE) goal as identified above and within the sample agreement, Attachment " K", contract Exhibit" C".

A.5 List at least three ( 3), but no more than ( 10) parking lots ( preferably at airports) that your firm has managed/ operated and include the location of the lot, owner of lot, number of spaces, current phone number, email address and name of reference contact person, dates operated, type of revenue control system used, method and amount of reimbursement/ management fee,, and owner's annual parking lot gross revenue.

A.6 List at least three ( 3), but no more than ten ( 10) locations of airport shuttle bus operations that your firm has managed/ operated and include the location of operation, operated on behalf of, current phone number, email address and name of reference contact person, dates operated, number of buses with 20 seats or more, and the method/ amount of reimbursement (for operating costs and management fees).

A.7 List at least three ( 3), but no more than ten ( 10) locations where your firm has managed traffic control operations and include location of operation, operated on behalf of, current phone number, email address and name of reference contact person, dates operated, number of traffic control officers, and the method/ amount of reimbursement ( for operating costs and management fees).

A.8 List qualifications of personnel assigned to this project. Provide resumes for key individuals and the project manager assigned to the project. Describe the technical abilities and 13 P – Page 806 of 1296
specific experience of personnel assigned to this project. State the availability of key individuals and team members and the Proposer' s commitment to ensure the on- going availability, responsiveness and support of key individuals to complete the scope of work.

SECTION B:

FINANCIAL RESOURCES AND FINANCIAL REFERENCES
B. 1 Submit financial statements, including profit and loss statements, for the two ( 2) most recently completed fiscal years for the purpose of establishing a clear picture of your firm' s comparative financial capability and current fiscal operating position. Each such statement must either bear the certification of the independent Certified Public Accountant who originally audited and certified such statements or the signature of the firm' s Chief Financial Officer if such statements are unaudited. The financial resources information should provide evidence of the firm' s financial ability to provide the necessary capital investment.

B. 2 Submit a list of at least three persons or firms ( to include address and current phone numbers and email addresses), with whom the proposer has conducted financial transactions and expense reporting crucial to its parking lot and/ or shuttle bus operation during the past two years and who may be contacted by the City. If firms are used, give the name of the department and/ or person whom we may contact. Important: Proposers are to attach a letter of reference from each of the persons or firms listed.

B. 3 Submit references ( to include bank name, branch, address, contact person, phone number and email address) indicating your firm' s credit standing and ability to undertake the operation of the proposed Agreement. Important: Proposers are to attach a letter of reference from each bank reference. At least one ( 1) bank reference and letter shall be submitted.

B. 4 If your firm has ever been adjudged bankrupt ( Chapter 7), or petitioned the court for relief under the Bankruptcy Code or Act for either business reorganization ( Chapter 11) or the Wage Earner' s Plan ( Chapter 13), state the date the petition was filed, the case number and jurisdiction, the amount of liabilities and debts, the date of discharge or successful completion of reorganization or wage earner' s plan and current status.

B. 5 If your firm has ever received an unfavorable audit of its financial performance in conjunction with contractual agreements ( unfavorable here is defined as an error in tracking of expenses or billing equal to or in excess of two percent) please state the name of business, the location of business, the date of audit and an explanation of the audit discrepancy.

Important Note: In the event the proposer requests that the City of Palm Springs receive and maintain any of the above financial information in confidence, the proposer understands that the City will be required to disclose such information under the California Public Records Act Government Code Sections 6250, et seq., if applicable). Please carefully review Section 8, General and Special Conditions, Public Records" in this RFP.

SECTION C:

OPERATING PLAN FOR PSP
CA Submit an Operating Plan that supports the' requirements of the sample . contract services- agreement ( Attachment " K") and the scope of services as defined herein for the 14 P – Page 807 of 1296
0 Parking Management Services at Palm Springs International Airport ( PSP) that shall at minimum include, but is not limited to, the following:

Identification of vehicles proposer intends to use in order to perform . the Shuttle Bus services at the Airport. If the proposer intends to use its own fleet of buses, then detail the number and type of bus, the passenger capacity, the type of fuel the vehicles use, the number of buses that are ADA- compliant, ordinary and preventative maintenance schedule and site for servicing vehicles, if proposer intends to perform the service on the vehicles or if this function will be provided by an outside contractor, the proposer' s plan for ensuring that an adequate number of buses are available at the Airport to maintain customer service levels and service intervals, vehicle replacement schedule and any other distinguishing characteristics that will be helpful in evaluating the proposed fleet of buses.

Coordinating operations with the shuttle bus operator ( if different than parking lot operator).

Collecting all' Parking Lot fees and charges ( including the secure processing of credit card charges) legally due, and providing bookkeeping and accounting services with respect thereto.

Operating and maintaining the Parking Lot revenue control equipment.

Removing improperly parked or abandoned vehicles from Parking Lots.

Performing nightly license plate inventory of all vehicles in Airport Parking Lots.

Maintaining the Parking Lots so that they are clean and free of litter, report discrepancies to Airport Operations.

Providing Parking Lot customers with reasonable emergency vehicle assistance.

Establishing and maintaining a high level of customer service.

Number of proposed traffic enforcement officers proposer intends to use to perform the scope of services, for peak and non- peak months, to include training standards and proposed schedule. The Contractor must provide a training program for all new hires to develop their knowledge, skills and abilities for achieving quality work performance. The program should involve classroom and field instruction, and encourage student participation.

Proposer' s local and off-site management team, including individual experience and qualifications. It is expected that the on- site management team will include at least one 1) manager and one ( 1) assistant manager ( supervisor) for 24 hour, 7 day a week coverage.

Identification of local and off- site management duties and responsibilities, by individual position, as they relate to operations at the Airport.

Organizational chart, local and corporate level.
15 P – Page 808 of 1296
0 Proposer' s transition plan for commencement of operations following award of Agreement and effective start date of February 1, 2020.

Accounting methods including handling of non- revenue and lost tickets, abandoned vehicles and lien sale vehicles.

Cashier and supervisor procedures for cash handling.

Use of automated payment systems.

Ability of Airport to remotely access, via the internet, read- only statistical information regarding daily operations.

Detailed preliminary and secondary auditing procedures.

Customer Service policy and training program.

Personnel policies such as employee duties, qualifications, recruitment, hiring, pay scale, training evaluation, background check procedures, bonding procedures, advancement and dismissal.

Equal employment opportunity policy.

Sexual harassment policy.

Safety policy and procedures.

The Management Fee ( Envelope # 2) shall be SIGNED and clearly marked in a separately sealed envelope and shall include Section D below:

SECTION D:

MANAGEMENT FEE (* see Attachment " C" parts t through 3)

PROPOSERS MUST USE THE MANAGEMENT FEE PROPOSAL FORM, THERE ARE THREE ( 3) PARTS, ATTACHMENT " C", AS PROVIDED BY THE CITY IN THE RFP DOCUMENTS. Failure to use the Management Fee Proposal form ( Attachment " C") as provided by the City WILL be cause for rejection of a proposal. Do NOT include Attachments A" , " B", " D", or " E" in the Management Fee Proposal, Envelope # 2. They are to be included in Envelope # 1, " Management Plan". BE SURE THAT THE MANAGEMENT FEE FORMS ( ATTACHMENT " C") ARE PROPERLY SIGNED and that you include one copy marked " Original", plus 5 additional copies in the separately sealed envelope.

The Management Fee proposal will include a summary of labor compensation by year, an itemized list identifying the total of the facility investment for the revenue control system, hourly rates as may be applicable, and an Annual and a Grand Total Management Fee inclusive of all labor, equipment investment and all other reimbursable expenses necessary to operate through the five ( 5) year term of the agreement. Vendors are to familiarize themselves with, and take into consideration, current California Legislation affecting Minimum Wage requirements through 16 P – Page 809 of 1296
0 0
2022.

Note: The management fee proposal SHALL include a payment to be made to the City of Palm Springs for$ 79, 405. 00 by the successful bidder, no later than January 31, 2020. This payment will fund the remaining balance owed for the existing revenue control system. . The successful bidder will be responsible, to maintain the Skidata system, software licensing, repairs, parts, maintenance and all others costs to operate the fully operational, PC[ compliant revenue control equipment through the term of the agreement.

8. GENERAL AND SPECIAL CONDITIONS:

DEADLINE FOR SUBMISSION OF PROPOSALS: Proposals will be received in the City of Palm Springs, Office of Procurement and Contracting until 3: 00 P. M., LOCAL TIME, TUESDAY, DECEMBER 10, 2019. Proof of receipt before the deadline is a City of Palm Springs, Office of Procurement and Contracting time/ date stamp. It is the responsibility of the firms replying to this RFP to see that any proposal sent through the mail, or via any other delivery method, shall have sufficient time to be received by the Procurement Office prior to the proposal due date and time. Late proposals will be returned to the firm unopened. Proposals shall be clearly marked and identified and must be submitted to:

City of Palm Springs
Procurement and Contracting Department
3200 E. Tahquitz Canyon Way
Palm Springs, CA 92262
Attn: Craig Gladdens, C. P. M., Procurement& Contracting Manager QUESTIONS: Firms, their representatives, agents or anyone else acting on their behalf are specifically directed NOT to contact any city employee, commission member, committee member, council member, or other agency employee or associate for any purpose related to this, RFP other than as directed below. Contact with anyone other than as directed below WILL be cause for rejection of a proposal.

Any questions, technical or otherwise; pertaining to this RFP must be submitted IN WRITING and directed ONLY to:

Craig Gladders, C.P. M.

Procurement& Contracting Manager
3200 East Tahquitz Canyon Way
Palm Springs, CA 92262
via FAX ( 760) 323- 8238
or via EMAIL: Craig.Gladders0palmspringsca.gov
Interpretations or clarifications considered necessary in response to such questions will be resolved by the issuance of formal Addenda to the RFP. The deadline for all questions is 3: 00 P. M., Local Time, Tuesday, December 3, 2019. Questions received after this date and time may not be answered. Only questions that have been resolved by formal written Addenda via the Division of Procurement and Contracting will be binding. Oral and other interpretations or clarifications will be without legal or contractual effect. 17 P – Page 810 of 1296
0 SECURITY INSTRUMENT: Concurrent with execution of this Agreement, the successful Contractor shall furnish the City of Palm Springs with an irrevocable letter of credit, or equivalent security instrument, for Contractor' s faithful performance of this Agreement in the principal sum of two hundred thousand and 00/ 100 dollars ($ 200, 000. 00) issued by a surety company licensed to do such business in the State of California and acceptable and satisfactory to the City. Said instrument shall be maintained and kept in full force and effect by Contractor from the date of the signing of the Agreement to the termination of the Agreement.

FORM OF AGREEMENT: The selected firm will be required to enter into a contractual agreement, inclusive of insurance requirements, with the City of Palm Springs in accordance with the standard Contract Services Agreement ( see Attachment " K"). Please note that the Exhibits are intentionally not complete in the attached sample standard document. These exhibits will be negotiated with the selected firm, and will appear in the final Contract Services Agreement executed between the parties.

We specifically draw your attention to the language in the sections of the sample contractual agreement attached entitled " Conflict of Interest" and " Covenants Against Discrimination" and recommend all firms carefully consider these contractual requirements prior to submitting a proposal in response to this RFP. Firms that submit a proposal in response to this RFP shall certify the following:
a) Conflict of Interest. Consultant acknowledges that no officer or employee of the City has or shall have any direct or indirect financial interest in this Agreement nor shall Consultant enter into any agreement of any kind with any such officer or employee during the term of this Agreement and for one year thereafter. Consultant warrants that Consultant has not paid or given, and will not pay or give, any third party any money or other consideration in exchange for obtaining this Agreement. b) Covenant Against Discrimination . In connection with its performance under this Agreement, Contractor shall not discriminate against any employee or applicant for employment because of actual or perceived race, religion, color, sex, age, marital status, ancestry, national origin ( i.e., place of origin, immigration status, cultural or linguistic characteristics, or ethnicity), sexual orientation, gender identity, gender expression, physical or mental disability, or medical condition ( each a " prohibited basis"). Contractor shall ensure that applicants are employed, and that employees are treated during their employment, without regard to any prohibited basis. As a condition precedent to City's lawful capacity to enter this Agreement, and in executing this Agreement, Contractor certifies that its actions and omissions hereunder shall not incorporate any discrimination arising from or related to any prohibited basis in any Contractor activity, including but not limited to the following: employment, upgrading, demotion or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship; and further, that Contractor is in full compliance with the provisions of Palm Springs Municipal Code Section 7.09. 040, including without limitation the provision of benefits, relating to nondiscrimination in city contracting.

Failure or refusal to enter into an Agreement as herein provided or to conform to any of the stipulated requirements in connection therewith shall be just cause for an annulment of the award. If the highest ranked Proposer refuses or fails to execute the Agreement, or 18 P – Page 811 of 1296
4 negotiations are not successful, or the agreement is terminated, the City may, at its sole discretion, enter negotiations with and award the Contract to the second highest ranked Proposer, and so on.

AWARD OF CONTRACT: It is the City's intent to award a contract to the firm that can provide all of the scope of work, equipment and services identified in the RFP document. However, the City reserves the right to award a contract, or to make no award, whichever is in the best interest of the City. It is anticipated that award of the contract will occur at the next regularly scheduled City Council meeting after the evaluation committee has made its final selection of the firm to be recommended for award and a contract has been negotiated and agendized for consideration. The decision of the City Council will be final.

RIGHT TO ACCEPT OR REJECT PROPOSALS: The City of Palm Springs reserves the right to waive any informality or technical defect in a proposal and to accept or reject, in whole or in part, any or all proposals and to cancel all or part of this RFP and seek new proposals, as best serves the interests of the City. The City furthermore reserves the right to contract separately with others certain tasks if deemed in the best interest of the City.

INSURANCE: Insurance provisions are contained in the Standard Contract Services sample agreement included in the RFP. The successful Proposer will be required to comply with these provisions. It is recommended that Proposers have their insurance provider review the insurance provisions BEFORE they submit their proposal.

RESPONSIBILITY OF PROPOSER: All firms responding to this RFP shall be responsible. If it is found that a firm is irresponsible ( e.g., has not paid taxes, is not a legal entity, submitted an RFP without an authorized signature, falsified any information in the proposal package, etc.), the proposal shall be rejected.

PUBLIC RECORD: All documents submitted in response to this solicitation will become the property of the City of Palm Springs and are subject to the California Code Section 6250 at seq., commonly known as the Public Records Act. Information contained iri the documents, or any other materials associated with the solicitation, pursuant to CA Government Code 6255 during the negotiation process, may be made public after the City' s negotiations are completed, and staff has agendized the recommendation to the City Council for the award of a contract to a specific firm, but before final action is taken by the City Council to award the contract.

Although the California Public Records Act (" CPRA") recognizes that certain confidential trade secret information may be protected from disclosure, the City may not be in a position to establish that the information submitted in a proposal is a trade secret. If a request is made for information marked "Confidential," "Trade Secret," Proprietary," or any other similar designation, the City will provide the party submitting such information with reasonable notice to allow the party to seek protection from disclosure by a court of competent jurisdiction.

If a submitting party contends that a portion of the proposal is confidential even under the CPRA, the party: 1) must clearly label each document and/ or page deemed a confidential document 2) the legal rationale supporting such contention including specific references to applicable provisions of the Public Records laws of the State 3) must actively defend against any request for disclosure of information which the party has determined should not be released, and 4) must indemnify and hold harmless the City from any loss, claim or suit, including attorneys' fees, brought by a person challenging the City' s refusal to release the 19 P – Page 812 of 1296
0 documents. The City will not, under any circumstances, incur any expenses, or be responsible for any damages or losses incurred by a party submitting a proposal or any other person or entity, because of the release of such information. The City will not return the original or any copies of the proposal or other information or documents submitted to the City as part of this RFP process. NOTE THAT THE CITY MAY NOT RECOGNIZE PROPOSALS WHERE ALL

OF THE INFORMATION, VIA A BLANKET STATEMENT, IS SUBMITTED AS PROPRIETARY INFORMATION OR A TRADE SECRET. SUCH PROPOSALS MAY BE FOUND NONRESPONSIVE.

COST RELATED TO PROPOSAL PREPARATION: The City will. NOT be responsible for any costs incurred by any firm responding to this RFP in the preparation of their proposal or participation in any presentation if requested, or any other aspects of the entire RFP process.

COMPLIANCE WITH LAW: Proposer warrants that all Services rendered shall be performed in accordance with all applicable federal, state, and local laws, statutes, ordinances lawful orders, rules, and regulations.

LICENSES, PERMITS, FEES, AND ASSESSMENTS: Proposer represents and warrants to City that it will obtain all licenses, permits, qualifications, and approvals of whatever nature that are legally required to practice its profession and perform the Work and Services requested in this RFP. Proposer represents and warrants to City that Proposer shall, at its sole cost and expense, keep in effect at all times during the term of the Agreement if so awarded, any license, permit, qualification, or approval that is legally required for Proposer to perform the Work and Services under the Agreement if so awarded. Proposer shall have the sole obligation to pay for any fees, assessments, and taxes,. plus applicable penalties and interest, which may be imposed by law and arise from or are necessary for the Proposer' s performance of the Work and Services required under the Agreement if so awarded. Proposer shall indemnify, defend, and hold harmless City against any such fees, assessments, taxes penalties, or interest levied, assessed, or imposed against City to the fullest extent permitted by law.

BUSINESS LICENSE:- The selected firm will be required to be licensed in accordance with the City of Palm Springs Business License Ordinance, Municipal Code Chapter 3.40 through 3. 96, entitled " Business Tax".

INVESTIGATIONS: The City reserves the right to make such investigations as it deems necessary to determine the ability of the firms responding to this RFP to perform the Work and the firm shall furnish to the City all such information and data for this purpose as the City may request. The City reserves the right to reject any proposal if the evidence submitted by or investigation of such firm fails to satisfy the City that such firm is properly qualified to carry out the obligations of the Contract and to complete the Work contemplated therein.

NONCOLLUSION: The undersigned, by submission of this Proposal Form, hereby declares that this Proposal is made without collusion with any other business making any other Proposal, or which otherwise would make a Proposal. Proposer must execute an Affidavit of NonCollusion provided as. Attachment " B" in the RFP and include it with their proposal and must be Notarized.

PROPOSALS TO REMAIN OPEN: The Proposer shall guarantee that- all contents of their proposal shall be valid for a period of 120 calendar days from the due date of proposals. 20 P – Page 813 of 1296
OTHER PUBLIC AGENCY " PIGGYBACK" CLAUSE": It is intended that any other public agency, at the mutual consent of both parties and consistent with the public agency' s policies and procedures, be permitted to purchase under the terms submitted in response to this procurement. Any participating agency shall take sole responsibility for the placing of orders, arranging for delivery and or services, and making payments to the vendor, contractor, or consultant. The City of Palm Springs will not be liable or responsible for any obligations, including but not limited to financial responsibility, in connection with the participation by other public agencies.

SIGNED PROPOSAL AND EXCEPTIONS: Submission of a signed proposal will be interpreted to mean that the firm responding to this RFP has hereby agreed to all the terms and conditions set forth in all of the sheets which make up this Request for Proposals, and any attached sample agreement. Exceptions to any of the language in either the RFP documents or attached sample agreement, including the insurance requirements, must be included in the proposal and clearly defined. Exceptions to the City' s RFP document or standard boilerplate language, insurance requirements, terms or conditions may be considered in the evaluation process; however, the City makes no guarantee that any exceptions will be approved. 21 P – Page 814 of 1296
0 ATTACHMENT " A"

THIS FORM MUST BE COMPLETED AND SUBMITTED WITH YOUR MANANGEMENT PLAN Envelope# 1 r
REQUESTS FOR PROPOSALS ( RFP)# 06- 20

PARKING MANAGEMENT SERVICES AT PALM SPRINGS INTERNATIONAL AIRPORT

SIGNATURE AUTHORIZATION
NAME OF COMPANY( PROPOSER):

BUSINESS
ADDRESS:

TELEPHONE: CELL PHONE FAX

CONTACTPERSON EMAIL ADDRESS
A. I hereby certify that I have the authority to submit this Proposal to the City of Palm Springs for the above listed individual or company. I certify that I have the authority to bind myself/this company in a contract should I be successful in my proposal.

PRINTED NAME AND TITLE

SIGNATURE AND DATE
B. The following information relates to the legal contractor listed above, whether an individual or a company. Place check marks as appropriate:

1. If successful, the contract language should refer to me/ my company as:

An individual;
A partnership, Partners' names:

A company;
A corporation If a corporation, organized in the state of:

2. My tax identification number is:

ADDENDA ACKNOWLEDGMENT:

Acknowledgment of Receipt of any Addenda issued by the City for this RFP is required by including the acknowledgment with your proposal. Failure to acknowledge the Addenda issued may result in your proposal being deemed non- responsive.

In the space provided below, please acknowledge receipt of each Addenda:

Addendum( s)# islare hereby acknowledged.
22 P – Page 815 of 1296
ATTACHMENT " B"
THIS FORM MUST BE COMPLETED AND SUBMITTED WITH YOUR MANAGEMENT PLAN( Envelope# 1)•

NON- COLLUSION AFFIDAVIT TO BE EXECUTED BY BIDDER AND NOTARIZED

AND SUBMITTED WITH BID
STATE OF CALIFORNIA) ss

COUNTY OF RIVERSIDE)
The-undersigned, being first duly sworn, deposes and says that he or she is of the party making the foregoing
Proposal. That the Proposal is not made in the interests of, or on the behalf of,any undisclosed person, partnership, company, association, organization, or corporation; that the Proposal is genuine and not collusive or sham; that the Proposer has not directly or indirectly induced or solicited any other Proposer to put in a false or sham Proposal, and has not directly or indirectly colluded, conspired, connived, or agreed with any Proposer or anyone else to put in a sham Proposal, or that anyone shall refrain from Proposing; that the Proposer has not in any manner, directly or indirectly, sought by agreement, communication, or conference with anyone to fix the Proposal price of the Proposer or any other Proposer, or to fix any overhead, profit, or element of the Proposal price, or of that of any other. Proposer, or to secure any advantage against the public body awarding the contract of anyone interested in the proposed contract, that all statements contained in the Proposal are true; and, further, that the Proposer has not, directly or indirectly, submitted his or her Proposal price or any breakdown thereof, or the contents thereof, or divulged information or data relative thereof, or paid, and will not pay, any fee to any corporation, partnership, company, association, organization, Proposal depository, or any other member or agent thereof to effectuate a collusive or sham Proposal.

By,
Title:

Subscribed and sworn to before me this day of 2019.
23 P – Page 816 of 1296
ATTACHMENT " C" Part 1 of 3

MANAGEMENT FEE PROPOSAL

THIS FORM MUST BE COMPLETED, SIGNED AND SUBMITTED IN A SEPARATELY SEALED ENVELOPE # 2 " Management Fee", NOTwith Envelope# 1, Management Plan*) REQUEST FOR PROPOSAL ( RFP# 06- 20)

PARKING MANAGEMENT SERVICES AT PALM SPRINGS INTERNATIONAL AIRPORT Responding to Request for Proposal No. 06- 20 for Parking Management Services at Palm Springs International Airport, UWE will accept as full payment the following fees for providing all labor, supervision, services, materials, equipment, supplies, training, and any other miscellaneous items required to perform the Parking Management Services. The undersigned, Proposer proposes and agrees to provide all work and services necessary to deliver the Parking Management Services as defined in the Scope of Work herein.

Contractor is expected to follow all applicable Federal and State Employment laws, rules and regulations. Invoices shall be submitted to the City on a Monthly Basis for actual services rendered, not in advance or anticipation of services " to be rendered" and are payable by the City within thirty( 30) days.

Management Fee( labor only*) Schedule for Five ( 5) Years:

Currently the employees do not need to be badged. Employees do not pay to park in the designated employee parking lot. Vendors are to familiarize themselves with, and take into consideration, current California legislation affecting Minimum Wage requirements through 2022.

Management Fees ( labor only, note ANNUAL COST
minimum hours in Attachment H*):

On- site Manager& Assist.

Mgr.(Supervisor)
Parking Attendant
TEO( s) Off-Season
Taxi Starter( s) approx. 21
weeks
TEO( s) Peak
Taxi Starter( s) Season
approx. 31
weeks
ANNUAL COST: Year 1 ( February 1,
2020— January 31, 2021
Year 2 ( February 1, 2021 — January 31, 2022) $
Year 3 ( February 1, 2022— January 31, 2023) $'
Year 4 ( February 1, 2023— January 31, 2024) $
Year 5 ( February 1, 2024,—January 31, 2025) $
Five ( 5) Year Grand Total:
24 P – Page 817 of 1296
0 ATTACHMENT " C"
Part 2 of 3
Proposed equipment replacement or upgrades necessary for the contract term The equipment maintenance will be the responsibility of the Contractor over the term of this agreement, the cost should be included in the management fee. The Airport does not have details for the historical maintenance of the equipment.

The cost for all miscellaneous supplies/equipment such as radios, hand held unit for daily vehicle inventories, phone lines, data lines, tickets, receipts, equipment maintenance, signage and uniforms.

Cleaning the parking offices and all parking booths is the responsibility of the contractor.

Major grounds and parking lot clean- up is the resppnsibility of the Airport staff.

Holiday overflow parking, the cost of the 27 days at 20 hours daily should be included into the management fee. The hourly quote should be for hours in excess of the base amount. The hourly cost is to Include all costs of the shuttle operation.

Credit card fees will be the responsibility of the City and should NOT be included in the management fee.

The list provided will include all approved equipment to be amortized over the five (5) year contract term. To be included in the management fee.

Equipment Location Make I Model
Other Equipment
25 P – Page 818 of 1296
6_ D
ATTACHMENT" C"
Part 3 of 3
HOURLY RATES:

Shuttle Operation, Hourly Charge ............$ hour.

Hourly Charge for Cashier. .....................$ hour.

Hourly Charge for TEO, for special events.........$ hour.

To be approved by the City when applicable in addition to the total management fee. (This would be for special events or service provided in addition to charges as listed in the Scope of Services, item L).

TOTAL PROPOSED ANNUAL MANAGEMENT FEE
Nate: The management fee proposal SHALL include a payment to' be made to the City of Palm Springs for$ 79,405.00 by the successful bidder, no later than January 31, 2020. This payment will fund the remaining balance owed for the existing revenue control system. The successful bidder will be responsible to maintain the Skidata system, software licensing, repairs, parts, maintenance and all others costs to operate the fully operational, PC[ compliant revenue control equipment through the term of the agreement.

Inclusive of ALL labor, payroll, materials, equipment, operating expenses and facility investment To be amortized over five ( 5) years:

Year 1 ( February 1, 2020— January 31, 2021) $
Year 2 ( February 1, 2021 — January 31, 2022) $
Year 3 ( February 1, 2022— January 31, 2023) $
Year 4 ( February 1, 2023— January 31, 2024) $
Year 5 ( February 1, 2024— January 31, 2025) $
Grand Total Management Fee for five (5) Years $
write the Grand Total amount in words online above)
NAME OF FIRM:

AUTHORIZED
SIGNATURE:

PRINTED NAME:

TITLE:
26 P – Page 819 of 1296
ATTACHMENT " D"
THIS FORM MUST BE COMPLETED AND SUBMITTED WITH YOUR MANAGEMENT PLAN( Envelope# 1)*

CITY OF PALM SPRINGS, CA

CONFLICT,OF INTEREST AND NON- DISCRIMINATION

CERTIFICATION
Conflict of Interest. Consultant. acknowledges that no officer or employee of the City has or shall have any direct or indirect financial interest in this Agreement nor shall Consultant enter into any agreement of any kind with any such officer or employee during the term of this Agreement and for one year thereafter. Consultant warrants that Consultant has not paid or given, and will not pay or give, any third party any money or other consideration in exchange for obtaining this Agreement.

Covenant Against Discrimination. In connection with its performance under this Agreement, Consultant shall not discriminate against any employee or applicant for employment because of actual or perceived race, religion, color, sex, age, marital status, ancestry, national origin ( i.e., place of origin, immigration status, cultural or linguistic characteristics, or ethnicity), sexual orientation, gender identity, gender expression, physical or mental disability, or" medical condition each a " prohibited basis"). Consultant shall ensure that applicants are employed, and that employees are treated during their employment, without regard to any prohibited basis. As a condition precedent to City' s lawful capacity to enter this Agreement, and in executing this Agreement, Consultant certifies that its actions and omissions hereunder shall not incorporate any discrimination arising from or related to any prohibited basis in any Consultant activity, including but not limited to the following: employment, upgrading, demotion or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship; and further, that Consultant is in full compliance with the provisions of Palm Springs Municipal Code Section 7. 09. 040, including without limitation the provision of benefits, relating to non- discrimination in city contracting.

NAME OF CONSULTANTNENDOR:

NAME and TITLE of Authorized Representative:

Print)
Signature and Date of Authorized Representative:

Sign) Date)
27 P – Page 820 of 1296
V
0 ATTACHMENT " E" ( 6 pages)
PHIS FORM MUST BE COMPLETED AND SUBMITTED WITH YOUR MANAGEMENT PLAN( Envelope# 1)'

CITY OF PALM SPRINGS

PUBLIC INTEGRITY DISCLOSURE

INSTRUCTIONS FOR APPLICANTS)
Who Must File?
Applicants that are NOT a natural person or group of natural people that will be identified on the application, and seek a City approval determined by a vote of City officials.

Examples include corporations, limited liability companies, trusts, etc. that seek a City Council approval, or an approval by one of the City' s board or commissions.

Why Must I File?
The City of Palm Springs Public Integrity Ordinance advances transparency in municipal government and assists public officials in avoiding conflicts of interest. The City' s Public Integrity Ordinance, codified in Chapter 2.60 of the municipal code, reflects the City's interest in ensuring that companies ( and other legal entities that are not natural people) doing business in the community are transparent and make disclosure as to their ownership and management, and further that those companies disclose the identity of any person, with an ownership interest worth two thousand dollars ($ 2, 000) or more, who has a material financial relationship with any elected or appointed voting City official, or with the City Manager or City Attorney.

Note: A material financial relationship is a relationship between someone who is an owner investor in the applicant entity and a voting official ( or the City Manager or City Attorney), which relationship includes any of the following:
1) the ownerinvestor and the official have done business together during the year prior to the application;
2) the official has earned income from the ownerrnvestor during the year prior to the filing of the application;
3) the ownerlinvestor has given the official gifts worth fifty dollars ($ 50) or more during the year prior to the filing ofthe application; or
4) the official might reasonably be anticipated to gain or lose money or a thing of value, based upon the ownerrnvestors interest in the applicant entity, in relation to the application' s outcome.

When Must I File?
You must file this form with the Office of the City Clerk at the same time when you file your application for a City approval determined by a vote of City officials, whether elected or appointed.

What Must I Disclose?
A. The names of all natural persons who are officers, directors, members, managers, 28 P – Page 821 of 1296
k 0
trustees, and other fiduciaries serving trusts or other types of organizations attorneys, accountants, etc.).

Note: ( 1) only trusts or other organizations that are not the fiduciaries, ( 2) if a second entity that is not a natural person serves the applicant entity( e. g., as a member of an applicant LLQ, then all officers, directors, members, managers, trustees, etc., of the second entity must be disclosed).

B. The names of persons owning an interest with a value of two thousand dollars ($ 2, 000) or more who have a material financial relationship with an elected or appointed City official who will vote on the applicant' s application, or with the City Manager or City Attorney.

What if 1 Have Questions?

PENALTIES
Falsification of information or failure to report information required to be reported may subject you to administrative action by the City.

There are some additional supplementary instructions with an example following the form shouldyou need further clarification.

You only need to rill out and return the next 2gapes ofthis Attachment with your proposal
29 P – Page 822 of 1296
Q
du" S

PUBLIC INTEGRITY DISCLOSURE

APPLICANT DISCLOSURE FORM
UFo0.N P'

1. Name of Entity

2. Address of Entity( Principle Place of Business)

3. Local or California Address( if different than# 2)

4. State where Entity is Registered with Secretary of State If other than California, is the Entity also registered in California? Yes No

5. Type of Entity
Corporation Limited Liability Company Partnership Trust Other( please specify)

6. Officers, Directors, Members, Managers, Trustees, Other Fiduciaries ( please specify) Note: ff any response Is not a natural person, please identify aff officers, directors, members,. managers and other fiduciaries for the member, manager, trust or other entity
Officer Director Member Manager
name]
General Partner Limited Partner
Other
Officer Director Member Manager
name]
General Partner Limited Partner
Other
Officer Director Member Manager
name]
General Partner Limited Partner
Other
30 P – Page 823 of 1296
v 0

7. Owners/Investors with a 5% beneficial interest in the Applicant Entity ora related entity

EXAMPLE
JANE DOE 50% ABC COMPANY, Inc.
name of owner/ investor] percentage of beneficial interest in entity and name of entit
A.
name of owner/ investor] percentage of beneficial interest in entity and name of entity]
B.
name of owner/ investor] percentage of beneficial interest in entity and name of entity]
C.
name of ownerlinvestor] percentage of beneficial Interest in entity and name of entity]
D.
name of owner/ investor] percentage of beneficial interest in entity and name of entity]
E.
name of owner/ investor] percentage of beneficial interest in entity and name of entity]

I DECLARE UNDER PENALTY OF PERJURY UNDER THE LAWS OF THE STATE OF
CALIFORNIA THAT THE FOREGOING IS TRUE AND CORRECT.

Signature of Disclosing Party, Printed Name, Title Date 31 P – Page 824 of 1296
0 City of Palm Springs, CA.

Business Disclosure Supplementary Instructions
In an effort to ensure we capture the required business entity information in accordance with the attached instructions, we provide you these supplementary instructions to clearly identify the required information, and the format the information should be provided.

If you, as the applicant, are a business entity ( i. e. a corporation or limited liability company), and it is also comprised of other business entities as its members or having a financial interest, all other such business entities must also be disclosed, including those entities other business entities, if any.

Ultimately, the City's disclosure document ( attached) requires a listing identifying all natural persons having any financial interest over 5% of the business entities ( and any other business entities comprising your business entity).

As an example, Applicant is: Acme Brothers, Inc., a California corporation, whose officers are:

John Doe, Jill Doe, and Jay Doe, which is owned 50% by Acme Brothers, LLC, a California limited liability company, and John Doe ( 25% interest) and Jill Doe ( 25% interest). Acme Brothers, LLC, is managed by Acme Brothers 2, Inc., a California corporation, whose officers are: George Doe, Bill Doe, and Jane Doe, which is owned 100% by Acme Brothers 2, LLC, a California limited liability company, which is managed by George Doe, with George Doe and .

Jane Doe having 50% interest each.

The full business entity disclosure in this example would resemble the following:

1. Acme Brothers, Inc., a California corporation
a. Officers: John Doe, Jill Doe, and Jay Doe
b. Ownership:
i. 50% Acme Brothers, LLC, a California limited liability company ii. 25% John Doe
iii. 25% Jill Doe

2. Acme Brothers, LLC, a California limited liability company a. Managers: Acme Brothers 2, Inc., a California corporation b. Ownership: 100% Acme Brothers 2, Inc., a California corporation

3. Acme Brothers 2, Inc., a California corporation
a. Officers: George Doe, Bill Doe, and Jane Doe
b. Ownership: 100% Acme Brothers 2, LLC, a California limited liability company

4. Acme Brothers 2, LLC, a California limited liability company a. Managers: George Doe
b. Ownership:

L 50%
End of Attachment" E"'
32 P – Page 825 of 1296
ATTACHMENT" F"
For Reference Only

CURRENT PARKING EQUIPMENT DETAILS
There are currently two safes is the office/ exit booths, that will remain. There are eight ( 8) existing cameras with the DVR recorder. Any additional cameras or recording equipment would be the responsibility of the contractor.

At the main parking lot there are 6 entry gate locations and 3 exit locations. At the remote parking lot there is 1 entry I gate and 1 exit gate. Below is the list of equipment on site:
a2079 Imagfl491. pnp
Ap
mo{
Parkirlg. La> c
OI
Sv* e Pack C (03/ 16117)
Facfty Patin Springs A# ort( 1751049)
System 0evke SERVER( 1751049- 01)
a
Ttb cwwer prcgam is proteded by cVydgh• Any wised use,
hbAkn, reprpwction m transSdion estates 5abu'ty for a dvd action and may Ove raise to aimnai prosemtm.
fy
r
33 P – Page 826 of 1296
0 r
10 5/ 201 SR0005431 24SVSC V DVD LOCK60K 21R21X8 1
S/ 10/ 2016 SRC005431 945824642 WSERVEMARKING. LOGIUSOINersion2 1 511 16 SP0005431 945803002 LVP' s for Additional Devices 146 5/ 10/ 2016 SPM05431 945803194 SW- EPI License 10
31212016 SADM431 Oe71000. 82EA License. 5 antes Endpoint, 3 r, 1- 24 5 S126/ 2016 SACUS431 SR2SU0 Tripp Lite 24U Rack Server Cabinet 1 5/ 26/ 2016 SR0005431 SMARTIOOORM2U Smart UPS 1000va, Rack Mount 1 5/ 26
D
16 SAD005431A B4U36AT Memory, HP, 4 GB, DIMM 2 in DOR3 18 S/ 2612016 SROOM31 K6Q79UA4ABA HP RPS910" 570S SOCGB 4G8 W'8P 3 5 6 016 SRD 005431 K6Q79UA. 7ABA HP RP58206. 4570S 500684GB W' 8P 2 S/ 26/ 2016 SRDOOS431 OKS54AT Hard Drive HP SOO GB S1TA- 600 5 016 SA000543 FQC48289 MS OEM WInPto7 SPl x64 ENG 1 k 4
5/ 26/ 2016 SR0005431 P73- 06451 Microsoft Server 2008 R2 Std wjSPi I 61W036 SR0005431 901- 7731- Ml 2nnetlex 7731 Ruckus SridPe slnRle unit 6 6/ 2/ 2016 SR0005431 SR25UB TrippUte 24U Rack Server Cabinet 1 6/ 7/ 2M6 SRDOG5431 SRWISU5 Rack Enclosure, Wall Mint. wl00or 6 Sides I 6 8 16 SRCODS431 6C22FS- CPAR- GY•9 Cable, 22a 6UNPt/ Sh?eided Belden 2, 000. D0 6/ B/ 2D16 SR0005431 4C28FS- CMft;qY-2
Cable. Belden 18aw 4LMPL/ 5hielded 2. 000, 00
2016 SROODS431 V196WLB MONITOR ACER 19" WIDE 2
6/ 8/ 2016 SRC005431 PSTRIP Power Strip. 6-Outlet 1
6 6 SR0005431 SE- 041` 24- 81( 41'- E5S Cat Se Ethernet cable- Outdoor 10,= D 6/ 13/ 2016 SRWW431 Ce7ICzFO- E11EA License, Syrnantec Endpoint, l r, 1- 24 1 611412016 SRCD05431 102 MS Cash Drawer- Skidata 1
6/ 14/ 2016 SR0005431 1326LGWV Card, HID Proxcard II 5td 100 6/ 14/ 2016 SRD005431 25369758 Heayy Outy Rolling Caster Kit 41 1 6/ 14/ 2016 SR0005431 6065BGBCO Reader, HID ProrPoint Pius, Gray 4 EitI412016 SR0005431 93WI220 Ucerue, S012014 SRV• CAL 2 6/ 24/ 2016 SROWS431 9421M10 Cable for Cash Drawer 1
5/ 1 2016 SRD005431 945010456 Power Gate lock Keyed the same 10 4 16 SR006543 1945021020 LCO cult clip 246 char w/LED backke 1 6/14/2016 SP4005431 945100083 SD582w Powers ply
I 6/14/ 20161SROWS431 946000118 Basic Unit Easy. Cash V. 3 1 6/24/ 2016 SROD05431 94601= 0 Coder Unlimited Base Unit 4 6114 O26 SRWA31 945010052 Feeder* for Coder Unlimited 4 6/14/2016 SFMM31 946010052 Coder Basic urdt w/Ther. Pmtr 7 6/24/2016 SR0005431 946010056 Feeder for Coder Basic 1 7 6/14IM16 SRD005431 S46010201 Banknote Reader wlstack, F2. Cash I6J1412016 SR0005431 946MO324 HoDperset for US
1 6/14/2016 SROOOS431 946020510 Crosswise Barcade Reader 15 W14/ 2016 SRM05432 946020526 1x2 Track ISO Mae- Stripe Reader 5 6 14/2016 5RM05432 946020709 Base, ADA, E . Cash POF
1 6/14/W16 SR0005431 946100000 Desktop Coder Unlimited
16A412016 SROD05431 M620OD20 Power, Gate- ENTRY
7 6/14/2016 SR0005431 946200100 Power. Gate- EXIT
3iinqM16 SRODO% 31 946200324 Power Gate Intercom analog 10 6/24/ 2016 SF0005431 946200334 Power. Gate Interface extension Large 10 654 164 SR003- 946200400 Power. GattiUte Graphic Display 7` 7 6/14/2016 SRODOWS43 946200412 Power. Qte- Can hic Display with touch 3 I6 SR0005431 946200442 Power ate centaur sUi illuminated 30 14 016 SR000S43 9462004801 Power. Gate User Interface Illuminated 10 P – Page 827 of 1296
0 14 21116 SR0005431 9465= 0 Saofer. Gate Basic Unh US 11 6/ 14/ 2016 SROOVA31 946500412 Barrier. Gate AC. Loop Detector 11 14 6 SROODS431 946SOD424 Barr(er.Gate fable Loop Detector 11 14/ 2016 SRM% 431 946521012 Arm. Bamler. Gate Yellow LED 9.84 11 6/ 24/ 2016 SR0005431 ACK- SOlOUS Keyboard, Mint w/ mlterball. 81. 1 id I6 SROODSUI 823SODN Printer, Dell 236ODN Network Laser 1 6/ 14/ 2036 SROODS431 BKSOO APC BACK- UPS SOOVA 1
6/ 1412016 SR0005431 E06. 2WA- M- ST- T Swkcb, 4 ortttO/ 1008aseT . Unmanag 5 6/14/ 20161SR00054313 EE417G Master Station w d a . Gray 1 611II 16 5ROWS43 - EM- 3115F512T Fan- Lock Box 2
6/ 14/ 2016 SHOWS43 ET901- A IP- Box Ind. network switch 7 6/ 14/ 2016 SROOOWI ET- 901- HSH35 Din Rail Fastner for ET901 7 6 16 2016 SR000543 G3-GETd0 Subscriber Card, 4- wire GE300 3 6114 016 SRG00543 G3TEL GE300 Tele hone interface 1
6 4 2016 5 S431 GCS1732 IOGEAR 2PORT USB KV1, 1 1
6/ 14/ 2016 SR0005431 L3- GET- 4P Upgmde G3- GET49. to G3-GET- 4P 1 6114 2016 SR0005431 GE300CA Compact IP- Intercom Server 1 6/ 14/ 2016 SR0005431 MS-ST121A 12VOC LAMP Power Supply 7 6/ 14 16 5R000543 RISER- COVER- COLU Riser Base Set- Power. Gate 2015 SO 611412016 SR0005431 RISER- COVER- GATE Riser Base Set- Barrier. Gate. 2015 11 4 016 SRD005431 RS- 1215- RA Tr1FpLite POWerS RadrmOunt 1 6/ 14/ 2016 SROW5431 SENTROWCLEANKIT Sentrys460 Cleaning Kit 1 6/ 24 016 SADDO543 SG300- 28PP- K% HA Cisco 28Port G! PO& Managed 1 6114 16 SROWS431 SL82 VCR Lockbox 1
6/ 14/ 2016 SROWS431 SRW208- K9- NA Sm Bus SF300-N SW 8 ports, Man, Dktoo S 6/ 14/ 2016 SROM431 TOOLKIT460 Tool Kit for Coder 460 1 61141= 6 SR0005431 UPA- 102 Pourer Supply, Commend Extemal ET- 901 7 16 SROOM43 CBL- POWEKT Cable, AC Pourer Cord 3
6/ 16 16 SRODDS431 ELK- 924 1.2124 lamp Relays 1
6/ 16P016 SRDD0543 NAGELS- TK460 NAGELS Thermal Tickets 460 9 6/ 21/ 2016 SPODDS431 WK UNMANAGED KIT Web Hosting Softwe- UNMANAGED 1 2 6 SROD05431 681000 Connection Board S0681 1
212016 SR000343L 1D087- 007 EMV Mount Plate, Power. Gate Terminal Only 3 6/ 22/ 2016 SPOCOW1 945010468 WebKey lFrent. Door) Easy/ Credit/ Power 1 6 3/ 2026 SROOOS431 945803WI LVP' s for Additional Devices 30 6/ 24/ 2016 SROOGS431 QK554AT Hard Orive,HP 500 G9,. SATA- 6W 2 6/ 24/ 2016 SADOO643 SRW2W8P- K9-NA Cisco Managed Sw,8 pOrt7WmtM2G SFP I 6/ 28120L6 SR0005431 CtS- ASA5505- BUN- K9 Cisco ASA 550510 user Bundle 1 7/ 5 16 SROOGS431 54UM429 SOS"- SO8491SD8661en h:60 crn Pwr W05 1 7/ 5/ 2016 SRW05431 R- 946010066 Feeder for Basic 1
7181M6 SR0005431 SRW2008P- K9. HA Cisco MamaRedSW, B port, 10omb42G( SFP 1 7/ 11/ 2016 SR0005431 94601= 0 Coder Unlimited Base Unit 1 71111201 SROCOS431 94MI0510 Crosswise 8arcode Reader i
7 11/ 2016 SRODOS431 - 946010526 lx2 Truk ISO Ma - Stripe Reader 1 7/ 11/ 2016 SR0005431 K6Q79UA1IABA HP RP581015AS705 S00G04GB W8P 3 7AV20161SRWO5431 84 136AT Memory. HP, 4 GB, DIMM 24D- in, OOR3 I 9 7/ 11/ 2016 SFXOS432 QK554AT Hard Drive. HP 500 GB SATA- 6W 4 7 15 16 SR0005431 946010066 Feeder for Coder Basic 1 1
7/ 19/ 2016 SR= 5431 L34P- 0P Ucense 8 subscribers. Feature Level P 1 7 19 16 SROD05431 W-W-4B G31criber P5ubs Board 1
7/ 21/ 2016 SR000543121 K6479UA4ABA HP RPS830 L5- 4570S SWG8 4GB WSP 1 35 P – Page 828 of 1296
7/ 21/ 2016 SROODS43U K6079UADABA HP RPS8301549M SOOGS 4G8 W BP 1 7121IM6 SR00D5431 K6079UAMADA HP RPS810 15 45705 50DG84GS WBP 1 7/ 21/ 2016 SROOOS431 84U36AT Memory, HP, 468, DIMM 2 in, DDR3 9 7/ 21POIG SR000543 QK554AT Hard Drive, HP SOO GO, SATA- 6W 3 4 616 SR0005431 9465OM20 earder. Gate Basic Unit US 2
9/ 2016 SRDOG543 G3- IP48 63 IP Subscriber Board I
30 15 SROWS4312 SCR2WE- RM- M4 Payment Express Unattended CC Tetminal 4 6/ 10 2D16 SRC0054311 UPT2W-L Payment Express UPT Converter 4 6 3 16 56000543 IPP350 Pa . e2 Ex ress Deskto Terminal, Pin d 1 9 16 SR0005431 AF- SCR P ent Express Activation Fee- SCR 4 9/ 3/ 20155R= 543 AF- IPP Payment Upress Activation Fee- IPP I 10115/ 201d SPMOS431 546WOM Front Panel POH Power Gate 1 10/ 15/ 201 SRW0543 901• P30D- USOI Ruckus ZaneFlec P300 Brfd e-Gl E 2 10/ 1512010SR0005431 946020074 CO Unlimited RFIDJSD805. 1 1 15/ 203 SRM05431 946DID526 Sr2 Track KO Ma - Stri a Reader 1 10/ 17 1 SRWW411 ELK- 92412124 lam Re 1
1 17/ I01 SR0005431 546521135 Sheer Batt. Skidata Barrier. Gate 20 17 201 SROOOS431A SENTRY460CLEANKFT Senrtrys 460 Cleaning Kit 1 10 17/ 203 SR0005431 IOD37. 007 EMV Mount Pfate, Power. Gate Terminal Only 1 1 17 201 SROU05431A SRW2008• KS• NA Clam SG300- 1010 Port. GO Managed Switch 1 1D/ 17/ 201 IRMS431 946200823 Power. Gate Coolirt t-RETRO 2 1OJ17/ 201 SItW0543 L3- IP- BB Upgrade G3- IP4B to G3- IP48 1 10/ 171WIJSRW05431 64U36AT Mennery, HP, 4 GB, DIMM 240. in DDR3 3 10/ 37/ 201 5RCW 5431 W54AT Hard Drtve, HP 500 GB, SATA- 600 10 17/ 201 SRM0543I 902-0162- USW Ruckus PoE Ada ter- PoE Injector 2 1 2S/ 203 SR= 5431 10347. 001 Ticket Bin 1
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11/ 9 6 SWOOS43 RISER- COVER- GATE Riwr ease Set- Barrler. Gate, 2015 2 11/ 21120161SRCOUS431 9460100SO Coder Unlimited Base Unit 1 11/ 21/ 201 SROWS431 - 946010526 Ix2 Track LSO MaR-Stripe Reader 1 11/ 21/ 20161SMW5431Z 946010510 Crosswise Barcode Header 1 10/ 17/ 201 SR000543 V296WLS MON ACER 19" WIDE I
9/ 14/ 20161SRMS4314 Oe7lOcFD. EISEA License, Symantec Endpoint. I r, 1. 241 1 9/ I6/ 2016 5RCW5431 - 04SE03194 SW-EPI/ License 1
9 24 6 5ROW5431A AFJPP Payment bcpmsActivatinn Fee- IPP 1 JZOIE
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01 SRCW5431 942IMBID Cable For Cash Drawer 1
03 5RC005431 945021020 LCD cult disp 2x16 char w/ LED backlitc 1 0 SRWOS43 946010510 Crosswise Bareede Reader 1
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1 6 SRWOSW KGQ79UA8ASA HPRPS83015d570550pG64GB yV8P 1
36 P – Page 829 of 1296
0 ATTACHMENT" G"
For Reference Only

AIRPORT PARKING
5 YEAR MONTHLY PARKING REVENUE AND ENPLANED PASSENGERS

HISTORY
Month/ Year Gross Revenue Enplaned Passengers
January 2015 246, 051 103, 394
February 2015 270, 542 118, 122
March 2015 300, 342 148, 128
April 2015 257, 482 120, 831
May 2015 248, 581 74, 278
June 2015 181, 564 37, 533
July 2015 181, 416 32, 867
August 2015 209, 011 34, 809
September 2015 186, 137 38, 724
October 2015 213, 399 63, 108
November 2015 273, 220 87,827
December 2015 310, 181 85, 004
Total 2, 877, 926 944, 625
Month/ Year Gross Revenue Enplaned Passengers
January 2016 274, 572 101, 034
February 2016 295, 364 125, 244
March 2016 330, 141 151, 460
April 2016 285, 200 122, 083
May 2016 257, 387 75, 765
June 2016 193, 010 41, 533
July 2016 201, 701 37, 234
August 2016 205, 693 38,463
September 2016 183, 610 43, 369
October 2016 209, 190 71, 168
November 2016 255, 073 101, 464
December 2016 289, 796 93, 154
Total 2, 776, 007 1, 001, 971
37 P – Page 830 of 1296
Month/ Year Gross Revenue Enplaned Passengers
January 2017 259, 188 109, 149
February 2017 254, 306 123, 926
March 2017 268, 186 157, 808
April 2017 235, 968 131. 143
May 2017 211, 077 77, 075
June 2017 188, 538 44,845
July 2017 219, 297 38, 007
August 2017 228, 897 37, 865
September 2017 218, 203 45, 254
October 2017 268, 862 75,698
November 2017 324, 543 109, 740
December 2017 358, 923 104, 256
Total 3,359, 588 1, 054, 766
MonthNear Gross Revenue Enplaned Passengers
January 2018 327, 798 117, 179
February 2018 314, 988 132, 238
March 2018 343, 622 170, 949
April 2018 307, 766 144, 608
May 2018 289. 006 88, 714
June 2018 235,400 48, 620
July 2018 224, 581 45, 758
August 2018 235, 721 41, 838
September 2018 224, 248 50, 586
October 2018 253, 087 79, 568
November 2018 336, 922 122, 254
December 2018 370, 732 121, 995
Total 3, 781, 347 1, 164, 307
Month/ Year Gross Revenue Enplaned Passengers
January 2019 388, 297 140, 696
February 2019 388, 059 156, 486
March 2019 420, 613 201, 350
April 2019 381, 065 160, 462
May 2019 314, 163 99, 027
June. 2019 243, 859 55, 385
Total 2, 136, 056 813, 596
38 P – Page 831 of 1296
0 ATTACHMENT " H"
For Reference Only

SEASONAL AIRLINE FLIGHT ACTIVITY
see next 4 pages
39 P – Page 832 of 1296
a
AIR CANADA NON STOP FLIGHTS FROM PSP TO ALL DESTINATIONS- DECEMBER 2019

AIRUNE DESTINATION DEPFROMPSP I

ARV AT OEST FUGHTSPERWEEK JPERMCWH
AC Vancouver, BC, CA 1330 1628
AC Vancouver. BC, CA 1345 1643 7
AC Vancouver, BC. CA 1410 1708
AC Toronto, ON, CA 1150 1907 3
1- + rn-. 10
ALASKA AIRLINES NON STOP FLIGHTS FROM PSP TO ALL DESTINATIONS- DECEMBER 2019

AIRLINE DESTINATION DEP FROM PSP ARV AT DEST FLIGHTS PER WEEK AS San Francisco, CA US 0620 0750 7
AS Seattle, WA, US 0640 0938 7
AS San Francisco, CA. US 0940 1110 3
AS Portland. OR. US 1110 1340 7
AS San Francisco. CA. US 1210 1340 7
AS Seattle. WA, US 1345 1643 7
AS San Francisco, CA, US 1505 1636 7
AS Everett, WA US 1616 1905 7
AS San Francisco. CA, US 1720 1850 2
AS Seattle. WA US 1735 2030 6
AS Portland, OR, US 1900 2130 7
AS Seattle, WA. US 1930 2225 7
AS San Francisco. CA, US 2020 2160 7
61 ALLEGIANT' AIRLINES NON STOP, FLIGHTS FROM PSP TO ALL DESTINATIONS- DECEMBER 2019

AIRLINE DESTINATION DEPFROMPSP ARV AT DEST FLIGHTS PER WEEK PER MONTH G4 Bellingham, WA US 112G 1414 4
G4 Bellingham. WA. US 1124 1416 1
G4 Bellingham. WA US 1151 1447 4
G4 Bellingham. WA US 1260 1544 1
G4 Bellingham, WA US 1804 2056 1
F * Y' r
40 P – Page 833 of 1296
a
Q
AMERICAN AIRLINES NONSTOP FLIGHTS FROM PSP TO ALL DESTINATIONS- DECEMBER 2019 - - AIRLINE DESTINATION DEPFROMPSP ARV AT DEST FLIGHTSPERWEEK PERMONTH.

AA Dallas/ Fort Worth, TX. US 0610 1056 1 AA Dallas/ Fort Worth, TX, US 0634 1123 F 7 AA Dallas/ Fort Worth, TX. US 0634 1124 J
AA Phoenix, AZ, US 0645 0856 7
AA Phoenix, AZ, US 0930 1137
AA Phoenix, AZ. US 0936 j142 7
AA Phoenix, AZ, US 1009 1214
AA Dallas/Fort Worth, TX, US 1055 1544 7
AA Phoenix, AZ, US 1153 1403
AA Phoenix. AZ, US 1155 1401 7
AA Phoenix. AZ, US 1200 1408
AA Chicago- O'Hare, L. US 1313 1911 1 AA Chicago-O' Hare, L. US 1319 1916 F 7 AA Chicago-0'Hare, L. US 1333 1931 J
AA Dallas/ Fort Worth, TX, US 1431 1920 7
AA Phoenix AZ. US 1507 1711
AA Phoenix AZ, US 1509 1718 7
AA Phoenix, AZ, US 1510 1717
AA Chicago-01Hare, IL, US 1630 2124 5
AA Dallas/ Fort Worth, TX, US 1835 2322 1
AA Phoenix, AZ, US 1840 2050 3
AA Dallas/ Fort Worth, TX. US 1900 2347 1
AA Phoenix AZ, US 1953 2204 7
CONTOUR AIRLINES NON STOP FLIGHTS FROM PSP TO ALL DESTINATIONS- DECEMBER 2019

AIRLINE DESTINATION DEP FROM PSP ARV AT DEST I FLIGHTS PER WEEK PER MOMH LF Sacramento. CA, US 1300 1430 7
DELTA AIRLINES NONSTOP FLIGHTS FROM PSP TO ALLDESTINATIONS- DECEMBER 2019 .

AIRLINE DESTINATION DEP FROM PSP ARVATDEST FUGHTSPERWEEK PERMONTH DL Salt Lake City, UT, US 0600 0847 7
DL Seattle, WA. US 1104 1404 7
DL Salt Lake City. UT, US 1115 1411 3
DL Salt Lake City. UT, US 1222 1518 6
DL Atlanta, GA, US 1224 1919 8
DL Salt Lake City, UT, US 1230 1621
DL Salt Lake City, UT, US 1300 1557 7
DL Salt Lake City, UT. US 1330 1626
OL Minneapciis/ St. Paul, MN. US 1402 1928 7
DL Salt Lake City, UT, US 1625 1921
DL Salt Lake City, UT, US 1628 1922 6
DL Salt Lake City, UT, US 1648 1939
DL Seattle. WA US 1840 2144 7
43 15
41 P – Page 834 of 1296
FRONTIER AIRLINES NONSTOP FLIGHTS FROM PSP TO ALL DESTINATIONS- DECEMBER 2019

AIRUNE DESTINATION DEPFROMPSP ARV AT DEST FLIGHTS PER WEEK PER MONTH F9 Denver, CO, US 1919 2233
F9 Denver, CO, US 1924 2231 3
F9 Denver, CO, US 1951 2258
x
3 JETBLUE AIRLINES NONSTOP FLIGHTS FROM PSP TO ALL DESTINATIONS- DECEMBER 2019

AIRUNE DESTINATION - DEP FROM PSP I ARV AT DEST FLIGHTS PER WEEK PER MONTH B6 New York-JFK NY, US 1400 2200
B6 New York- JFK NY. US 2119 0512
B6 _ New York- JFK, NY, US 2157 0550 7
B6 New York- JFK, NY, US 2159 0552
B6 New York- JFK. NY. US 2254 0647
SUN COUNTRY- AIRLINES NON STOP FLIGHTS FROM PSP TO ALL DESTINATIONS- DECEMBER 2019

AIRLINE DESTINATION DEP FROM PSP ARV AT DEST FUGHTS PER WEEK PER MOUTH SY Minneapoll9St. Paul, MN, US 0930 1443
BY Minneapolis/ St. Paul, MN, US 1010 1623
SY Minneapolis/St. Paul, MN, US 1755 23D8
SY Minneapolis/St. Paul. MN, US 1815 2324
SY Minnespolis/ St. Paul, MN, US 1825 2334 4
SY Minneapolis/ St. Paul, MN. US 1835 2344
BY Minneepolls/St. Paul, MN, US 1835 2348
SY Minneapolis/ St. Paul, MN, US 1840 2353
SY Minneapolis/ 51. Paul. MN, US 1845 2354
SY Minneapolis/St. Paul, MN, US 1850 2359
SY San Francisco, CA, US 1735 1915
SY San. Francisco, CA, US 1745 1925 4
SY San Francisco, CA, US 1930 2110
4 4
WESTJETAIRUNES NONSTOP FLIGHTS FROM PSP TO ALL DESTINATIONS- DECEMBER 2019 -

AIRUNE DESTINATION DEP FROM PSP ARV AT DEST FUGHTSPER WEEK PER MONTH WS Vancouver, BC, CA 0830 1130 1
WS, Calgary. AB, CA 0900 1305 7
WS Winnipeg, MB, CA 1035 1600 1
WS Edmonton, AB, CA 1055 1521 6
WS Calgary, AB, CA 1305 1713 6
WS Vancouver. BC, CA 1310 1614 7
WS Vancouver, BC, CA 1610 1914 7
WE Calgary, AB, CA 1730 2138 7
WS Edmonton, AB. CA HIM 0001 1
43 42

P – Page 835 of 1296
4 UNITED AIRLINES NON STOP FLIGHTS FROM PSP TO ALL DESTINATIONS- DECEMBER 2019 AIRLINE DESTINANON DEP FROM PSP . ARV AT DEST FUGHTSPLRWEEK PER MOMM UA Houston- Interco linentel, TX, US 0030 0535
3 UA Houston- lnlemmoental, TX, US 0059 0609
UA Houston- Intercontinental. TX US 0600 1104 7
UA San Francisco, CA. US 0615 0800 7
UA Denver, CO. US 0645 0958 7
UA Los Angeles, CA. US 0728 0633
7 UA Los Angeles, CA US MIS 0924
UA San Francisco; CA. US 0730 0914
UA San Francisco, CA, US 0745 0929
7 UA San Francisco, CA, US 0800 0944
UA San Francisco. CA, US 0808 0955
UA San Francisco, CA, US 0903 1045 1
UA San Francisco, CA, US 0950 1132 6
UA San Francisco, CA, US 1011 1200 1
UA San Francisco, CA. US 1021 1208
UA San Francisco, CA, US 1049 1228
UA San Francisco, CA, US 1049 1230 7
UA San. Francisco, CA. US 1054 1233
UA Sam Francisco, CA, US 1059 1238
UA Chicago-0'Hare. IL, US 1100 1659 - 1 4
UA Chicago- O' Hare, IL, US 1115 1704
UA Denver, CO, US 1140 1443
7 UA Denver, CO, US 1145 1454
UA Houston- Inleroo linental, TX, US 1204 1713
7 UA Houston- Interconootal, T4 US 1219 1724
UA San Francisco, CA US 1354 1529
UA San Francisco, CA, US 1410 1551
7 UA San Francisco, CA. US 1411 1552
UA San Francisco, CA, US 1418 1563
UA Chicago- O'Hare, IL. US 1423 2010 6
UA San Fancisco, CA, US 1437 1612 1
UA Denver, CO, US 1610 1924
7 UA Denver. CO, US 1621 1940
UA San Francisco, CA, US 1743 1932
11 UA San Francisco, CA US 1744 1931
UA Denver, CO. US 1750 2058 5
UA San Francisco, CA, US 1801 1950 2
UA Denver, CO, US 1805 2119 2
UA San Frncsco, CA. US 1846 2021
UA San Francisco, CA, US 1850 2025
UA San Francisco, CA, US 1904 2043 7
UA San Francisco, CA, US 1907 2054
UA San Francisco, CA, US 1916 2051
UA Denver, CO, US 2009 2317 1
UA NewarR, NJ, US 2347 0729 l
13 UA Newark, NJ. US 2369 0741 J
43 P – Page 836 of 1296
k
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ATTACHMENT ' S"
Minimum Hours Required for coverage of the following Service PARKING PERSONNEL SCHEDULE - to include Management
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44 P – Page 837 of 1296
g
0 ATTACHMENT " J"
For Reference Only

CURRENT AIRPORT PARKING, TEO, AND TAXI STARTER MANAGEMENT EXPENSES City Fiscal Year
Gross Parking Revenue Management Expense
July 2019 306, 837. 00 63, 030. 75
August 2019 294, 426. 00 63, 030. 75
September 2019 274, 522. 01 63, 030. 75 -
October 2019 63, 030. 75 *
November 2019 63, 030. 75
December 2019 63, 030. 75 -
January 2020 63, 030. 75
Total 875, 785. 01 441, 215. 25
City Fiscal Year
Gross Parking Revenue Management Expense
July 2018 224, 581. 00 55,450. 91
August 2018 235, 721. 00 55, 450. 91
September 2018 224, 248. 00 55, 450. 91
October 2018 253, 087. 00 55, 450. 91
November 2018 336, 922. 04 55,450. 91
December 2018 370, 732. 00 55, 450. 91
January 2019 388, 297. 00 55,450. 91
February 2019 388, 059. 02 57, 864. 08
March 2019 420, 613. 00 57, 864. 08
Apol2019 381, 065. 00 57, 864. 08
May 2019 314, 163. 00 57, 864. 08
June 2019 243, 859. 00 57, 864. 08
Total 3, 781, 347. 06 677, 476. 77
45 P – Page 838 of 1296
e
3r
City Fiscal Year
Gross Parking Revenue Management Expense
July 2017 219, 297. 00 55, 206. 83
August 2017 228, 897. 00 55, 206. 83
September 2017 218, 203. 00 55, 206. 83
October 2017 268, 862. 00 55, 206. 83
November 2017 324, 543. 00 55, 206. 83
December 2017 358, 923. 00 55, 206. 83
January 2018 327, 798. 00 55, 206. 83
February 2018 314, 988. 00 55, 450. 92
March 2018 343, 622. 00 55, 450. 92
April 2018 307, 766. 00 55, 450. 92
May 2018 289, 006. 00 55, 450. 92
June 2018 235, 400. 00 55, 450. 92
Total 3, 437, 305. 00 663, 702. 41
City Fiscal Year
Gross Parking Revenue Management Expense
July 2016 201, 701. 01 55,006.67
August 2016 205, 692. 90 55, 006. 67
September 2016 209, 352. 24 55,006. 67
October 2016 209, 190. 35 55, 006. 67
November 2016 255, 073. 00 55, 006. 67
December 2016 309, 781. 93 55, 006. 67
January 2017 259, 188. 00 55, 006. 67
February 2017 254, 306. 00 55,206. 84
March 2017 268, 185. 75 55, 206. 84
April 2017 235, 968. 00 55, 206. 84
May 2017 211, 077. 00 55, 206. 84
June 2017 188, 538. 00 55, 206. 84
Total 3, 228, 337. 23 661, 080. 89
46 P – Page 839 of 1296
0 City Fiscal Year
Gross Parking Revenue Management Expense
July 2015 181, 416. 00 62, 232. 23
August 2015 209, 010. 97 62,232. 23
September 2015 186, 137. 00 62, 232. 23
October 2015 213, 399. 00 62, 232. 23
November 2015 273, 219. 99 62, 232. 23
December 2015 310, 180. 70 62,232. 23
January 2016 274, 672. 35 62, 232. 23
February 2016 295, 364. 00 55, 006. 66
March 2016 330, 141. 00 55, 006. 66
April 2016 285, 200. 00 55, 006. 66
May 2016 257, 387. 00 55, 006. 66
June 2016 193, 010. 00 55, 006. 66
Total 3, 009, 138. 01 710, 658. 91
City Fiscal Year
Gross Parking Revenue Management Expense
July 2014 184, 696. 00 61, 534. 20
August 2014 193, 909. 00 61, 534. 20
September 2014 203, 290. 00 61, 534. 20
October 2014 221, 147. 00 61, 534. 20
November 2014 251, 665. 00 61, 534. 20
December 2014 316, 306. 00 61, 534.20
January 2015 246, 051. 00 61, 534. 20
February 2015 270, 542. 00 61, 768. 73
March 2015 300, 342. 00 61, 768. 73
April 2015 257, 482. 00 61, 768. 73
May 2015 246, 581. 00 61, 768. 73
June 2015 181, 564. 00 61, 768. 73
Total 2, 875, 565. 00 739, 583. 05
Estimated management expense
47 P – Page 840 of 1296
0 EXHIBIT " B"
Copy of successful Contractor' s Proposal in response to the RFP will be inserted here following award)
75 P – Page 841 of 1296
0 EXHIBIT " C"

AIRPORT CONCESSION DISADVANTAGED BUSINESS

ENTERPRISE ( ACDBE) PROGRAM
In accordance with the Code of Federal Regulations, 49 CFR parts 23, the City will carry out applicable federal requirements in the award and administration of any contract awarded hereunder. The City' s current 2018 through 2021 goal for non- car rental concessions contracts is 4. 6%. Non-DBE proposers who are unable to achieve that goal must submit documentation of the Good Faith Effort that was used to include DBE participation in their proposal in efforts to achieve the goal. The Concession operator shall not discriminate on the basis of race, color, national origin, or sex' in the performance of this contract. DBEs will be afforded full opportunity to submit responses to this RFP.

The Contractor shall keep such records as are necessary to show compliance with the City's ACDBE Program and, on the request of the City, shall make such records available on a quarterly basis for review by the City.

DBE Firms listed in the proposals, must be certified at the time of submission.

Details and questions regarding the CVCP programs at the Caltrans website:
www, dot. ca. gov/hq/ bep/find certified. html.
76 P – Page 842 of 1296
EXHIBIT" D"

AIRPORT SITE PLAN
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From center terminal curbside to the economy lot Is approximately. 6 mile and takes about 1 minute 40 seconds. To get back from the lot to the center terminal curbside is approximately. 4 mile and takes about 1 minute. The whole loop in total takes about 2 minutes 40 seconds fora grand total ofapproximately 1 mile in distance. Ifthe shuttle makes i trip every 15 minutes over the 20 hours, would equate to about 80 trips. Also take into consideration engine idle time and trips off site for fueling and maintenance.
77 P – Page 843 of 1296
PALWSPRINGSINTERNATIONAL- ATRPORT"'.__._—_--_

PARKING LOT LAYOUT

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P – Page 844 of 1296
EXHIBIT" E"

FACILITY INVESTMENT
Facility Investment from RFP, Attachment " C" part 2 of 3 from the successful firm to be to be inserted here)
79 P – Page 845 of 1296
EXHIBIT " F"

COMPENSATION

TOTAL MANAGEMENT FEE
from RFP, Attachment " C, part 3 of 3, of the successful company to be inserted here) 80 P – Page 846 of 1296
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CITY OF PALM SPRINGS, CA
REQUEST FOR PROPOSALS (RFP) 06-20

PARKING MANAGEMENT SERVICES AT PALM SPRINGS INTERNATIONAL

AIRPORT
ADDENDUM NO. 1
This Addendum is being issued for the following changes and informational items:

THE FOLLOWING REVISIONS AND/ OR ADDITIONS TO THE RFP DOCUMENT

AND INSTRUCTIONS ARE TO BE INCLUDED AND SHALL TAKE

PRECEDENCE OVER ANYTHING CONTRARY ON THE PREVIOUSLY ISSUED

SPECIFICATIONS AND INSTRUCTIONS AND SHALL BE REFERRED TO HEREINAFTER AS PART OF THE CONTRACT DOCUMENTS.

The City has received the following questions and is hereby providing answers thereto:

Q 1: What is the Licensing required by the City to operate parking? A 9: Please refer to page 20 of the RFP document, " Business License".

Q 2: Who is the current Armored Car service company?
A 2: Any decision to use such a service is at the discretion of the parking management firm. The City does not provide this service.

Q 3: Do you have a maintenance agreement for the current PARCS System? Who is the vendor?
What is the yearly cost? Is the cost based on time and material? A 3: Currently held by ACE, the maintenance and expenses of the equipment are the responsibility of the parking management operator. Skidata is the vendor. The fees are handled by the current operator, we do not see a separate charge.

Expenses are part of the total cost.

P – Page 847 of 1296
Q 4: Will the airport authority reimbursement the $ 79, 405.00 for the final capital investment of the PARCS system? What is the repayment schedule for the $79,405.00? A 4: No. This will be the responsibility of all proposers to include in the total fee proposal, the amount will not be reimbursed.

Q 5: Do the parking rates include sales tax and parking tax? A 5: Yes
Q 6: Has there been any talk about Unions?
A 6: Not to the best of our knowledge.

Q 7: Are your shuttle drivers required to have a CDL license? A 7: Not with the current size of the shuttle van. It is the Contractor' s responsibility to comply with all California Dept. of Transportation regulations while operating their shuttle vehicles.

Q 8: What is the current Motorola LPI hardware used?
A 8: Model # CRD5504000E
Q 9: Are you anticipating a Parking Guidance System purchase in the next.few years? A 9: No.

Q 10: Would an email be a valid form of notification process for equipment repairs? Or is a formal letter required?
A 10: We expect the contractor to use whatever means of communications necessary to make certain that airport staff is aware of equipment breakdowns and repair.

Q 11: Please provide the schedule for the Maintenance for the Parking Area All: Maintenance details are coordinated on a project by project basis.

Q 12: Please provide the schedule for the Manager, Assistance Manger and any additional supervisor or lead personnel you have
A 12: The experience with the current contractor has been, the Manager works Monday through Friday 7:30 to 4: OOpm: the Assistant works the afternoon shift from 3: 30 to 11: 30pm, with a lead working alternating schedules. As stated in the RFP page 9, item P, on- site manager, " Contractor shall provide on-site manager for day to day operations".

P – Page 848 of 1296
Q 13: Do you have the schedule for last year' s Shuttle service? A 13: See attached.

THE CITY HAS RECEIVED ADDITIONAL QUESTIONS THAT WE ARE WORKING ON AND THEY WILL BE ANSWERED IN THE NEXT ADDENDA.

BY ORDER OF THE CITY OF PALM SPRINGS, CALIFORNIA
Craig L. Gladders, C. P. M.

Procurement & Contracting Manager
DATE: November 20, 2019
ADDENDUM ACKNOWLEDGMENT:

Proposer Firm Name:

Authorized Signature: Date:

Acknowledgment of Receipt of Addendum 1 is required by signing and including the acknowledgment with your submittal, or you may also acknowledge the Addenda on the bottom of Attachment A. Failure to acknowledge this Addendum may result in your submittal being deemed non-responsive.

P – Page 849 of 1296
Q
Looking at the past information of the previous years, Tuesday the 26` h will be the opening of the Economy lot.

Holiday Lot hours of operation during Thanksgiving week:

Shuttle run times ( outbound travelers)
Tuesday 11/ 26: 8:30am— last arrival
Wednesday 11/ 27: 4: 15am— last arrival
Thursday 11/ 28: 4: 15am— last arrival
Depending on traffic, the main parking lot may close Tuesday, 11/ 26— 11/ 28 due to full occupancy.

The main parking lot will remain open for short term travelers picking up or dropping off during this holiday period.

Only the main entrances( 2& 3 by the office) will remain open to better control the flow of traffic through the lot.

Shuttle run times ( Inbound travelers)
Friday, 11/ 29: 8: 30am— last arrival
Saturday, 11/ 30: 8: 30am— last arrival
Sunday, 12/ 1: 8: 30am— last arrival
Monday, 12/ 2: 8: 30am— last arrival
Tuesday, 12/ 3: 8: 30am— last arrival
Shuttle service may continue as needed.

P – Page 850 of 1296
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CITY OF PALM SPRINGS, CA
REQUEST FOR PROPOSALS (RFP) 06- 20

PARKING MANAGEMENT SERVICES AT PALM SPRINGS INTERNATIONAL

AIRPORT
ADDENDUM NO. 2
This Addendum is being issued for the following changes and informational items:

THE. FOLLOWING REVISIONS AND/ OR ADDITIONS TO THE RFP DOCUMENT

AND INSTRUCTIONS ARE TO BE INCLUDED AND SHALL TAKE

PRECEDENCE OVER ANYTHING CONTRARY ON THE PREVIOUSLY ISSUED

SPECIFICATIONS AND INSTRUCTIONS AND SHALL BE REFERRED TO HEREINAFTER AS PART OF THE CONTRACT DOCUMENTS.

The City has received the following questions and is hereby providing answers thereto:

Q 1: Per Section 3, # 2 on page 5 of the RFP, does the City want the operator to process all credit cards with its own processer and merchant identification numbers? If yes, how often does the City expect the operator to sweep the credit card revenue into the city's bank?
A 1: Yes, with the City Merchant ID number ( to be provided) and merchant identification numbers. Revenue sweep shall be daily, to be scheduled between 2am and 4am'
Q 2: Per Section 3, # 6, on page 5, does the operator have to provide the license plate inventory system and if so, is it a reimbursable expense or included in the management fee?
A,2: It is to be included in the management fee.

Q 3: Please provide a two- year history of all employee work hours and wages within the four segments ( parking, shuttle services, traffic enforcement, and taxi control).

A 3: The airport has not retained a two year history of hours, the minimum required hours schedule is provided as Exhibit , A- 1" to this Addenda( attached for the current contract period.

P – Page 851 of 1296
0 Q 4: Please provide a two-year history of all expenses reimbursed to operator within the four service segments ( parking, traffic enforcement, taxi starter, and shuttle services) by the Airport/ City.

A 4: All expenses were part of the Management expense, a summary of that expense is included in the RFP as Exhibit " J".

Q 5: Please provide a copy of the existing parking, shuttle, traffic enforcement, and taxi control budgets.

A& The airport does not ask for annual budgets from the operatorforthis expense.

The total paid to the existing operator is included in the monthly management expense.

Q 6: Per Section 3, # 14, on page 6 of the RFP, is the new operator required to provide a shuttle bus and is it reimbursable or a component of the management fee? A 6: The new operator is required to provide a shuttle bus and the cost of the shuttle bus is a component of the management fee.

Q 7: Per Section O on page 9 of the RFP, please clarify who is responsible for maintenance of the PARCS and if the costs for such maintenance are to be included in the managed fee, paid directly by the Airport, or paid by the operator with reimbursement by the Airport.

A 7., The total cost of operation, maintenance and repairs are included in the management expense. The Airport has no additional cost for parts or repairs.

Q 8: Per the section on DBE on page 12 of the RFP and Exhibit C of the draft agreement, please confirm the City' s objective for the outsourced services will be 4. 6% A 8: Correct. Yes.

Q 9: How will the ACDBE participation be evaluated in the total scoring of the proposals per section 6, page 11 of the RFP?
A 9: All proposals are expected to either achieve the percentage, orprovide explicit details and evidence of the "good faith effort" made to achieve the goal. Failure to respond will result in a non- compliant proposal.

Q 10: Recognizing the RFP questions/ clarifications are due on 12/ 3 and proposals are due one week later on 12/ 10, would PSP consider moving the due date for proposals back one week to 12/ 17? The reason being PSP' s answers to the RFP questions will likely be material to the operator's proposals and previous experience with other airport RFP' s has shown that it often takes airports a week or two to answer questions. With the proposal due date of 12/ 10, this may not give operators the appropriate time to reflect PSP' s answers in the proposals.

A 10: The due date of the proposals has been extended to Tuesday, December 170, by 3: OOpm Pacific Time.

P – Page 852 of 1296
0 Q 11: Is a budget required to be submitted with the proposal? A 11: No.

Q 12: Will the City accept annually renewable bonds?
A 12: Yes, provided that at no time will a bond expire without being First replaced.

Q 13: Please provide a copy of the Skidata service contract for the past two years and provide a history of preventative and corrective maintenance.

A 13: The airport does not hold the contract.

Q 14: Is the Airport or the current operator paying for the Skidata service contract? A 14: The current operator.

Q 15: If the current operator is paying for the Skidata service contract, is this a reimbursable expense or is it to be included in the management fee? A 15: It is to be included in the management fee.

Q 16: The RFP asks for the proposers to recommend additional PARCS equipment. How will the cost of that investment be reimbursed to the Operator? A 16: The current system is fully operational, if there are parts or necessary equipment to operate the existing system, those should be included in the total management fee. If there is additional equipment that would enhance the customer experience or add to efficiency, that additional equipment should be listed separately. The airport will consider that as optional equipment to be considered in addition to the current total management expense.

Q 17: Please provide the year and details of the.last software/ hardware updates to the Skidata system.

A 17. Exhibit " F" of the RFP includes the most current details that the airport has on file. Sentry Control Systems maintains the PSP equipment, however the airport has no other records to.provide.

Q 18: On Attachment J, is the management expense listed on pages 45 thru 47 inclusive of all expenses ( including labor, insurance, ticket stock, phones, radios, profit, etc) for parking operations, shuttle services, Traffic Enforcement, and Taxi Starter? A 18. Yes.

Q 19: Referring to question 18 above, does the management expense include reimbursable expenses for capital equipment such as new PARCS, shuttles, or service vehicles?
A 19: The management expense is all inclusive, including capital equipment.

Q 20: Referring to question 18 above, please provide a history of the costs related to shuttle operations.

P – Page 853 of 1296
0 A 20: The airport does not track separate shuttle costs, that expense is included in the total management expense.

Q 21: Regarding the payment of the $ 79, 405 required by the successful proposer, is the purpose of this payment to reimburse the current operator for their funding of the current Skidata PARCS?
A 21: ALL proposers, including the current operator, need to include this cost 79,405) in the proposed management fee for their proposal in response to this RFP. Funds will be used to retire the existing equipment obligation.

Q 22: Does the Proposer's financials statements and the forms required in the RFP count toward the page total?
A 22: No.

BY ORDER OF THE CITY OF PALM SPRINGS, CALIFORNIA
Craig L. Gladders, C.P. M.

Procurement& Contracting Manager
DATE: November 21, 2019
ADDENDUM ACKNOWLEDGMENT:

Proposer Firm Name:

Authorized Signature: Date:

Acknowledgment of Receipt of Addendum 2 is required by signing and including the acknowledgment with your submittal, or you may also acknowledge the Addenda on the bottom of Attachment A. Failure to acknowledge this Addendum may result in your submittal being deemed non-responsive.

P – Page 854 of 1296
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P – Page 855 of 1296
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CITY OF PALM SPRINGS, CA
REQUEST FOR PROPOSALS ( RFP) 06-20

PARKING MANAGEMENT SERVICES AT PALM SPRINGS INTERNATIONAL

AIRPORT
ADDENDUM NO. 3
This Addendum is being issued for the following changes and informational items:

THE FOLLOWING REVISIONS AND/ OR ADDITIONS TO THE RFP DOCUMENT

AND INSTRUCTIONS ARE TO BE INCLUDED AND SHALL TAKE

PRECEDENCE OVER ANYTHING CONTRARY ON THE PREVIOUSLY ISSUED

SPECIFICATIONS AND INSTRUCTIONS AND SHALL BE REFERRED TO HEREINAFTER AS PART OF THE CONTRACT DOCUMENTS.

The City has received the following questions and is hereby providing answers thereto:

Q 1: RFP Article 3, Scope of Work, Services, Objectives and Specifications, Page 5.

Please advise how many service vehicle( s) provided by or used by the incumbent operator currently.

A 1: The current operator utilizes one golf cart and one shuttle bus.

Q 2: RFP Article 3.2, Scope of Work, Services, Objectives and Specifications, Page 5.

Please advise with what frequency the Airport desires armored car service as this affects the price( e.g., daily, weekly, etc.)
A 2: The current operator has chosen not to utilize an armored car service.

Q 3: Please provide what percent of all revenue collected is paid via cash versus credit cards.

A 3. Current year to date is 83% credit card and 17% cash transactions.

Q 4: RFP Article 15, Scope of Work, Services, Objectives and Specifications, Page 5.

Does the Airport have an impound lot where improperly parked or abandoned cars are towed to? Approximately how many cars were relocated from January- October 2019? A 4: Cars would be towed into an area in lot and then settled with customer upon departure. Three( 3) abandoned vehicles were towed during that period.

P – Page 856 of 1296
0 Q 5: RFP Article 3.5, Scope of Work, Services, Objectives and Specifications, Page 5.

Who is responsible to pay for the tow fees( Airport or Operator) required to relocate cars? A 5. An abandoned vehicle is no charge, other tow fees are the responsibility of the Airport Q 6: RFP Article 3.6, Scope of Work, Services, Objectives and Specifications, Page 5.

On average for a peak and non-peak month, how many overnight vehicles does the operator record while performing license plate inventory ( please provide quantity and identify the peak and non- peak month).

A 6. During peak( Nov-May) the range of overnight vehicles was 475-940. During the off season( June-October) the range of overnight vehicles was 360-600.

Q 7: RFP Article 3. 14, Scope of Work, Services, Objectives and Specifications, Page 6, is there any age ( e.g., how old) or mileage ( number of total miles driven per odometer) restrictions for the shuttle bus to be used to transport passengers to and from the overflow lot?
A 7. The current operator' s shuttle bus has 108k miles and is a 2009 Ford E nine 9) passenger shuttle. Vehicles must be in good operating condition, clean, well maintained, and meet all mandatory operational safety codes and regulations of the State of CA for this type of vehicle. This demonstrates that the airport is willing to allow a used vehicle as long as it meets the above requirements, as it is ultimately a reflection on the airport to the passenger.

Q 8: RFP Facility Description, Reporting Requirements and Equipment, Paragraph E, Future Parking Facilities, Page 7 - Would the City agree that if the number of parking spaces increases by more than a reasonable amount ( e.g., 10%, then Contractor shall have the right to adjust its operating budget/ management fee to cover increased costs liability insurance, etc.)?
A 8. Yes, There Is nothing in the current five-year capital plan for the expansion of the existing parking lot. However, IF demand requires additional parking beyond the current lot's capacity, the airport's plan to address capacity needs on a permanent basis is to use the remote parking lot on Kirk Douglas. IF this need materializes it likely would be forjust the seasonal months and we recognize that a full-time shuttle operation would be required by the operator, it would then be the airport' s obligation to amend the current agreement to address the additional costs incurred by the operator to fulfill this obligation as indicated in the agreement under Shuttle Service" section Facility Description, Reporting Requirements and Equipment
Q 9: RFP Facility Description, Reporting Requirements and Equipment, Paragraph O, Equipment Maintenance, Page 9 - please confirm that the existing parking access and revenue control system to be used by the new Contractor is currently PCI compliant.

A 9. Yes, it is.

Q 10: RFP Article 7, Proposal Contents, Page 12 - Given the quantity and detail of information required to satisfactorily demonstrate the proposers qualifications, coupled with our desire to concisely discuss operational improvements, will the City consider

P – Page 857 of 1296
increasing the maximum page restriction from 80 ( 40 pages double- sided) to 120 ( 60 pages double sided)?
A 10. No.

Q 11: RFP Attachment C, Page 25. Please confirm the City will be Merchant of Record for credit card processing fees.

A 11: Bank of America through the City of Palm Springs.

Q 12: Please provide Attachment I in Excel as the current version is difficult to read.

A 12. Excel document was sent electronically via email with this Addenda# l3 to all tines that registered. Ifyou did not receive it contact Craig Gladders.

Q 13: RFP Page 5, first full paragraph, indicates the " existing overflow parking lot accommodates approximately eight hundred ( 800) vehicles." It appears a portion of that lot has been repurposed for TNC staging. Page 70 Attachment K, Exhibit A, Facility Description, Reporting Requirements and Equipment Letter B Public Overflow Parking Lot states the capacity for one thousand vehicles. Please verify the approximate number of vehicles which can be accommodated in this lot.

A 13. Our apologies for the confusion. The lot holds approximately 800 vehicles.

Q 14: Regarding the parking facilities, please confirm the City is responsible for all repairs of a structural nature. Please confirm the City will be responsible for restriping of the Overflow lot.

A 14: Yes, the City is responsible for structural repairs, including the restriping of the overflow lot.

Q 15: RFP Page 5, Section 3 Scope of Work, Services, Objectives and Specifications, Bullet number 3. Please confirm that parking operator will be responsible to collect all baggage cart fees and that these fees will be deposited into the city's bank account as well.

A 15. Yes, correct.

Q 16: RFP Page 6, Section 3, Bullet 14 states the 9- passenger shuttle has pickups every 15 minutes. RFP Page 8, Section Facility Description, Reporting Requirements and Equipment Bullet J. states shuttles service provides every ten - fifteen minutes. Please clarify which is.time frame is desired by the airport.

A 16: Our apologies for the confusion. The desired time is every ten- fifteen minutes.

Q 17: Please verify there are two electric chargers available for customers. Who is responsible for the maintenance of these chargers?
A 17. There are two and the Airport is responsible for their maintenance.

Q 18: There are a significant number of 2 hour parking spots. How are they monitored?

P – Page 858 of 1296
ra
a. Are citations written for overstaying the time limit? b. What is the average amount of citations in a month?
A 18: The current operator patrols these spaces every two hours. They use camerabased technology that records the license plates in these spots and the subsequent patrols then rely on this technology to identify a parking offender. During high season it averages one citation a day ( 30 per month) and during off season it averages one citation per week( 4 per month).

BY ORDER OF THE CITY OF PALM SPRINGS, CALIFORNIA
Craig L. Gladders, C,P. M.

Procurement& Contracting Manager
DATE: November 25, 2019
ADDENDUM ACKNOWLEDGMENT:

Proposer Firm Name:

Authorized Signature: Date:

Acknowledgment of Receipt of Addendum 3 is required by signing and Including the acknowledgment with your submittal, or you may also acknowledge the Addenda on the bottom of Attachment A. Failure to acknowledge this Addendum may result in your submittal being deemed non- responsive.

P – Page 859 of 1296
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CITY OF PALM SPRINGS, CA
REQUEST FOR PROPOSALS (RFP) 06- 20

PARKING MANAGEMENT SERVICES AT PALM SPRINGS INTERNATIONAL

AIRPORT
ADDENDUM NO. 4
This Addendum is being issued for the following changes and informational items:

THE FOLLOWING REVISIONS AND/ OR ADDITIONS TO THE RFP DOCUMENT

AND INSTRUCTIONS ARE TO BE INCLUDED AND SHALL TAKE

PRECEDENCE OVER ANYTHING CONTRARY ON THE PREVIOUSLY ISSUED

SPECIFICATIONS AND INSTRUCTIONS AND SHALL BE REFERRED TO HEREINAFTER AS PART OF THE CONTRACT DOCUMENTS.

The City has received the following question and is hereby providing answers thereto:

Q 1: 1 just took a look at the excel sheet you provided for staffing. Why are you dividing the total weekly hours by 2? If you add the hours across on the bottom of the spreadsheet or across each day the number- is double what you are showing. Please advise which way we should propose our costs. Which hours are correct?
A 1: To clarify the figures provided. The total weekly hours are divided by two in order to account for the 30 minute increments utilized to develop the staffing model given there are two 30 minute periods per one hour. The values in the cells represent the number of employees required for each 30 minute increment. A value of" I" for any 30 minute increment represents a 30-minute unit of labor. For example, if one employee is required from 8: 00 a. m. to 8.30 a. m. and three employees from 8.30 a. m. to 9:00 a. m., this equals four 30-minute units of labor or two hours of labor) from 8: 00 a. m. to 9: 00 a. m. or 4 ( 30- minute units of labor) divided by 2. Therefore, the values in last column on the right labeled" HRS" are the correct values.

P – Page 860 of 1296

BY ORDER OF THE CITY OF PALM SPRINGS, CALIFORNIA
Craig L. Gladders, C. P. M.

Procurement& Contracting Manager
DATE: November 27, 2019
ADDENDUM ACKNOWLEDGMENT:

Proposer Firm Name:

Authorized Signature: Date:

Acknowledgment of Receipt of Addendum 4 is required by signing and including the acknowledgment with your submittal, or you may also acknowledge the Addenda on the bottom of Attachment A. Failure to acknowledge this Addendum may result in your submittal being deemed non- responsive.

P – Page 861 of 1296
OF PALMYrL ' SAPi
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CITY OF PALM SPRINGS, CA
REQUEST FOR PROPOSALS ( RFP) 06- 20

PARKING MANAGEMENT SERVICES AT PALM SPRINGS INTERNATIONAL

AIRPORT
ADDENDUM NO. 5
This Addendum is being issued for the following changes and informational items:

THE FOLLOWING REVISIONS AND/ OR ADDITIONS TO THE RFP DOCUMENT

AND INSTRUCTIONS ARE TO BE INCLUDED AND SHALL TAKE

PRECEDENCE OVER ANYTHING CONTRARY ON THE PREVIOUSLY ISSUED

SPECIFICATIONS AND INSTRUCTIONS AND SHALL BE REFERRED TO HEREINAFTER AS PART OF THE CONTRACT DOCUMENTS.

The City has. received the following questions and is hereby providing answers thereto:

Q 1: RFP— Article 2, 2- paragraph, page 5— Regarding the Overflow Lot, will the Operator be responsible for the safety and security and thus be required to carry all applicable insurance coverages on the lot when it is not in operation? A 1: No, the operator is not responsible for safety and security in that lot when there are not operations.

Q 2: RFP— Article 3, Paragraph 7, page 6— Will the Operator' s employees be required to assist customers with "keys locked in vehicles" or is this a service to be provided by a third party such" Pop-A-Lock"?
a. Who will pay for the service, the customer or the operator? b. If the Operator, will the expense be reimbursable?
A 2: This Is the choice of the operator whether or not they want to accommodate a patron' s issue of`lockedkeys" and who they wantto use, as well as determine who will pay. Itis not a reimbursable expense ifthe operator chooses to do this.

Q 3: RFP— Article 3, Paragraph 13/ 14, page 6— Will an on- site fueling facility be provided for the shuttle bus service?
a. Is shuttle fuel expense to be included in the management fee? A 3. There is a CNG " natural gas" station on airport property which the operator could elect to use and purchase fuel. Other gas stations are located off the

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perimeter of the airport for your own use. Fuel expense is to be included In the management fee.

Q 4: RFP— Article 3, Paragraph B, page 7— What payment mechanism is in place at the Overflow Lot when in use? During our tour of the facility it did not appear as though this exit lane was equipped with a fee computer.

A 4: Credit or debit card only. There is a fee computer for the transaction on the exit lane.

Q 5: - RFP— Article 3, Paragraph P, Tickets, page 9— Please confirm the City' s desire to have ticket pre- numbered by the printer and not by the revenue control system.

A 5: Page 59 and 60, items A- T include some points about the importance ofticket accountability. The method ofpre-numbering is the operator' s choice and may be influenced by the existing equipment' s capability. It is reasonable to recognize that on site equipment number printing is subject to faults that can affect numbering verses likely fewer issues when pre- numbering stock before going into the machine.

Q 6: RFP— Article 6, DISADVANTAGED BUSINESS ENTERPRISE ( DBE) PROGRAM, page 12— Is there a specific form (letter of intent/commitment) for the DBE Program that each proposer should complete or do we simply discuss how we will meet the 4.6% goal in the narrative of our proposal?
A 6: Page 76, Exhibit C references that proposers must submit documentation. It is the proposer's discretion on how to prove how they meet or could not meet the goal, with written emails or correspondence to potential DBE providers.

Q 7: RFP— Section C, Paragraph C. 1, 7• Bullet Point, page 15— Please clarify what is meant by" Maintaining the parking lots so. they are clean and free of lifter..." This seems to be contrary to Attachment C, Part 2 of 3( Page 25) where the 2- bullet point notes: Major grounds and parking lot clean- up is the responsibility of the Airport staff. a. Is the Operator responsible for cleaning the lot or simply reporting issues to Airport Operations?
A 7: It is the expectation that the operator contributes to the effort to keep the lot tidy using their normal staff to do minor pickup while going thru the lot and around the exit booths. The larger major cleaning is the responsibility of the airport maintenance staff. There is not a need for the operator to hire or contract additional staffsolely for the purpose of cleanup.

Q 8: RFP Section C, Paragraph C. 1, 10- Bullet Point, page 15 — Will the Airport provide facilities for employee classroom training?
A 8., The airport is happy to provide, free of charge, the use of space, when available, to the operator for its training or meeting purposes.

Q 9: RFP — Section C, Paragraph CA, 2- Bullet Point, page 16 — Please clarify the Operator' s responsibilities for" lien sale vehicles."
A 9: The operator should have sufficient accounting of data related to substantiating liens that are put on vehicles to capture delinquent or uncollectable

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0 0
parking fees should they occur, which is likely rare. If vehicles are abandoned in the public parking areas, the operator will not be responsible for the parking charges due.

Q 10: RFP— Attachment" C" Part 1 of 3— Please confirm whether this schedule should include" labor" only or should it also include payroll taxes, Workers' Compensation, Health Welfare insurance and other payroll related expense.

A 10. Should include all labor costs and benefits.

Q 11: Sample Agreement — Article 3. 5, Page 52 — Termination Prior to Expiration of Contract Term
a. Would the City consider the Operator' s right to terminate the contract for the City' s breach and failure to cure within 10 days for a monetary breach or within 30 days for a non-monetary breach. b. Would the City consider the Operator' s right to cure an alleged breach- 10 days for a monetary breach and 30 days for a non- monetary.

C. Should the City cancel the agreement early for any reason other than "for Cause", will the operator be reimbursed for any unamortized capital costs and/or operating leases?
A 11: No to ( a) and( b). Yes to (c) - the complete amortization schedule for any capital costs or operating leases should be included with Attachment " C" part 3 of

3. Q 12: ' Sample Agreement — Article 6, Page 58 — Indemnification — Would the City consider changing the 2- sentence of this article from " This indemnification clause excludes Claims arising from the sole negligence or willful misconduct of the City, its elected officials, officers, employees, agents, and volunteers" to " This indemnffication clause excludes Claims arising from the negligence or willful misconduct of the City, its elected officials, officers, employees, agents, and volunteers'? A 12: No.

Q 13: Addendum # 2 — Q. 1/ A. 1 & Addendum # 3 — Q. 11/ A. 1I — Please confirm/ clarify whether the City or the Operator will be the credit card Merchant of Record.

A 13. The City.

Q 14: As all cash/ credit card revenues are deposited into a City account, would the City consider providing an operating advance equal to 2- months' operating expenses? A 14: No.

Q 15: Who is responsible for the payment/remittance of parking/ sales tax? a. Ifthe Operator, should this expense be included in our management fee as an operating expense?
A 15. The City.

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Q 16: Please confirm that the City is responsible for structure repairs and capital expenditures and all replacements, upgrades or improvements to equipment, systems and fixtures.

A 16: The City is responsible for the structural expenditures and repairs for- the public parking. The operator is responsible for all repairs and maintenance associated with the revenue control system, shuttle bus and other equipment that the operator provides as pan` of this agreement.

Q 17: Does the Airport Authority receive credit card revenue in the Bank of America account net of the processing fees? Or, is the Merchant of Record responsible to reimburse the Authority for the processing fees?
A 17:. Credit card revenues are deposited into the Airport( City) bank account, as the City is the merchant of record. The respective credit card merchant fees are debited directly from the Airport Authority bank account as well.

Q 18: Are the Gross Revenues Net of Sales Tax?
A 18: The gross revenues as provided in the RFP attachment" J" is total cash and credit sales, the City is responsible for sales tax.

Q 19: RFP—Article 8, Security Instrument, page 18& Sample Agreement, Article 2.3. B. a, Security Instrument, page 51 — Will the City accept an annually renewable industry standard bond as the security instrument?
A 19. Yes.

Q 20: RFP— Article 3, Scope of Work, page 5 & Sample Agreement, Exhibit A, page 69 does the reference to " personnel bonds" mean Fidelity Bonds that would provide protection in the event that the operator' s employees steal from the city? a. If so, would a master crime policy with an employee dishonesty clause be acceptable? The coverage provided to the City under our crime policy is substantially better than that offered by a standard fidelity bond.

A 20: Yes. The specific policy will need to be reviewed and approved by the City Attorney' s office.

CORRECTIONS TO PREVIOUS ANSWERS IN ADDENDUM 3. The City hereby strikes the original responses provided to Questions 16 and 17 in Addendum 3 and Is providing revised responses below:

Q 15/ Addendum 3: RFP Page 5, Section 3 Scope of Work, Services, Objectives and Specifications, Bullet number 3. Please confirm that parking operator will be responsible to collect all baggage cart fees and that these fees will be deposited into the city' s bank account as well.

A 15/Addendum 3-- revised., No, the bag cart system is being converted to credit card only payments and the Airport will be responsible for the credit card deposits.

The operator will no longer manage the bag carts.

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Q
Q 17/ Addendum 3: Please verify there are two electric chargers available for customers.

Who is responsible for the maintenance of these chargers? A 17/Addendum 3- revised: There are currently six( 6) charging stations within the public parking areas, and the airport is responsible for their maintenance.

BY ORDER OF THE CITY OF PALM SPRINGS, CALIFORNIA
Craig L. Gladders, C. P. M.

Procurement& Contracting Manager
DATE: December 3, 2019
ADDENDUM ACKNOWLEDGMENT:

Proposer Firm Name:

Authorized Signature: Date:

Acknowledgment of Receipt of Addendum 5 is required by signing and including the acknowledgment with your submittal, or you may also acknowledge the Addenda on the bottom of Attachment A. Failure to acknowledge this Addendum may result in your submittal being deemed non- responsive.

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pF PALM SA
cq IFpµN P

CITY OF PALM SPRINGS, CA
REQUEST FOR PROPOSALS (RFP) 06-20

PARKING MANAGEMENT SERVICES AT PALM SPRINGS INTERNATIONAL

AIRPORT
ADDENDUM NO. 6
This Addendum is being issued for the following changes and informational items:

THE FOLLOWING REVISIONS AND/ OR ADDITIONS TO THE RFP DOCUMENT

AND INSTRUCTIONS ARE TO BE INCLUDED AND SHALL TAKE

PRECEDENCE OVER ANYTHING CONTRARY ON THE PREVIOUSLY ISSUED

SPECIFICATIONS AND INSTRUCTIONS AND SHALL BE REFERRED TO HEREINAFTER AS PART OF THE CONTRACT DOCUMENTS.

The City has received the following questions and is hereby providing answers thereto:

Q 1: Even though it' s not mentioned in the RFP scope of work, will the Airport consider adding a future valet operation?
A 1: At this time, the Airport is not planning to offer valet parking. If this is considered during the term of the agreement, the agreement would be amended.

Q 2: Please provide the number of employees and the existing wage rates for the TEOs, Taxi Starters, and Cashiers.

A 2: The current schedule is:
1 Manager
1 Asst. Manager
1 Supervisor
7 Cashiers
5 Taxi Starters
10 TEO's
We do not determine ormaintain the wage rates of the operator' s employees.

Q 3: Our firm is a California DBE with experience in the parking industry with representation in the Palm Springs, CA area. How can we ensure that the prime firms know we are available to partner so they can achieve the City' s ACDBE goal and avoid relying on the ' Good Faith" documentation? Our firm is registered on the City of Palm Spring' s Procurement & Contracting website.

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0 0
A 3: The City has posted online ( website link provided in RFP) for public access all of the contact information for every vendor that has registered for this RFP. This Information has been continually updated as vendors have registered throughout the RFP process. As such, prospective DBE's interested in partnering with the any of the prospective vendors has the ability to conduct their own outreach effort to ensure that the firms are aware of their services.

Q 4: Although the agreement with the incumbent operator appears to be very clear regarding any increases in the fixed management fee, why was the fee increased earlier this year( via Amendment No. 2)?
A 4: As is stated in the Amendment No. 2, " for labor costs stemming from California' s legislatively imposed minimum hourly wage increases." Q 5: Why is the current agreement terminating prior to the end of the original term? A 5. With the California minimum wage increasing again in 2020 the City elected to solicit competitive proposals now.

Q 6: Would a $ 200, 000 Performance Bond be acceptable in lieu of a $ 200, 000 Letter of Credit?
A 6: Any deviation from the language in the proposed agreement with the successful proposer regarding this issue will need to be reviewed and approved by the CityAttorney' s office.

Q 7: Can you confirm if the financial statements are counted as part of the page ( or sheet). count of the proposal. Ours are approximately 35 pages each and two years would effectively fill out the 40- page ( or sheet) maximum.

A 7: Financial Statements do not count toward the total page count.

Q 8: There are to be two envelopes, one with the Management Plan and one with the Management Fee. Does the Airport have a preference on how to bind the 80 page ( 40 sheets) proposal ( Management Plan) in the first envelope? A 8: No, we do not.

Q 9: . Can we put up a performance bond instead of the $ 200, 000 letter of credit? A 9: See answer to Question# 6 above.

Q 10: Can we add an appendix, outside of the page numbers, to include an SOP and a sample of the transition plan?
A 10: No.

Q 11: In section C bullet # 21 we are asked to provide details of the pay scale in the layout of the Management Plan. However, the Management Fee includes the pay scales on Attachment C part 3 of 3 and is requested to be in a separate envelope. Is it correct to say the pay scales should only appear in the Management Fee envelope and not in the Management Plan proposal?

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A 11: Yes.

Q 12: Can we add an appendix, outside of the page numbers, to include a Sample Reporting Package detailing the information we would be able to provide on reports regarding daily operations requested in section C?
A 12: No.

Q 13: Would the Airport please clarify in section C, bullet point # 17 what the use of automated payment systems will cover? Will it cover more than just parking reservations? A 13: The current parking operation includes an automated exit booth at lane 3 and at the remote parking/ of, also a pay-on foot imachine in the terminal lobby, these systems are expected to continue. There maybe other automated features that the revenue control system could facilitate, if so, please list the options.

Q 14: How many phone lines and data lines are utilized, in the operation today? A 14: 1 DSL, 3 phone lines
Q 15: Please provide historical transaction counts for the past 3 years broken down by year.

A 15:
2016 = 206, 562
2017= 208, 704
2018 = 210,338
2019 January through November= 199, 496
Q 16: Please confirm that the items listed in bullet point# 2, attachment C part 2 of 3— all miscellaneous expenses such as phone and data lines, tickets, supplies, etc. are to be included in the management fee.

A 16: Yes.

Q 17: If signage is to be included in the management fee please clarify what signage that, is and if the current operator owns any signage that will need to be replaced. If so, please provide a list of that signage.

A 17. The current signage is provided by the airport
Q 18: Is there any office or booth furniture, drop safes, other safes, computers, phones, printers, office supplies or other equipment owned by the current operator that will need to be replaced by a new operator? If so please provide a breakdown of what that is.

A 18: One ( 1) drop safe remains, other safes that may be necessary will be the responsibility of the operator. The operator is responsible for; furniture, any

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0 personal computers that are not pan' of the cun-entrevenue control system, phones, radios, and all office supplies.

Q 19: Is there any specific equipment that the airport is aware of that will need to be replaced in the next 5 years?
A 19: No.

Q 20: What is the current starting wage for the current operator for cashiers and TEOs? A 20: California minimum wages standards are followed, however we do not determine, maintain, or have records of the current operator' s wages for their cashiers or TEO' s.

Q 21: In regard to Section 3 of the RFP, page 6, are# 13 and # 14 the same or are they referring to separate occasions?
A 21: They are referring to the same occasions.

Q 22: Who is the current service provider for the SkiData equipment? A 22: Sentry
Q 23: Will there be any new parking lots/ areas or additional parking services added to the airport with the upcoming 30 million dollar renovation project that was referenced in the pre-proposal conference projected to begin in May 2020? A 23: No.

Q 24: Who is the company that currently provides armored car service to Bank of America? A 24: This question was answered in Addendum 93, question# 2.

THE DEADLINE FOR SUBMITTING QUESTIONS ON THIS RFP HAS NOW PASSED. THIS IS THE FINAL ADDENDUM.

BY ORDER OF THE CITY OF PALM SPRINGS, CALIFORNIA
Craig L. Gladders, C. P. M.

Procurement& Contracting Manager
DATE: December 3, 2019
ADDENDUM ACKNOWLEDGMENT:

Proposer Firm Name:

Authorized Signature: Date:

Acknowledgment of Receipt of Addendum 6 is required by signing and including the acknowledgment with your submittal, or you may also acknowledge the Addenda on the bottom of Attachment A. Failure to acknowledge this Addendum may result in your submittal being deemed non- responsive.

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PARKING MANAGEMENT CONTRACT AT PALM SPRINGS INTERNATIONAL AIRPORT

EXHIBIT C

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Section A - Firm Qualifications & Experience
A.1 — Attachments — Reauired Forms
Please find completed Attachment A, B, D and E attached at the end of Section A.

A.2 - Firm Name& Ownership Contact Person
Scott Hutchison
ABM Aviation
4151 Ashford Dunwoody Rd., Ste. 600
Atlanta, GA30319
404- 926-4200
www. abm. com
ABM Aviation is a corporation wholly owned by ABM, Inc and registered in the state of California. ABM has been in businesses in California since 1966 under the names of Ampco Parking, Ampco System Parking, AmpcoAirPark, ABM Parking Services and ABM Aviation since 2017).

Primary Contact Secondary Contact
D. Scott Hutchison Larry DeLuca
Senior Vice President Vice President Aviation Parking Operations ABM Aviation ABM Aviation
4151Ashford Dunwoody Rd., Ste. 600 4151Ashford Dunwoody Rd., Ste. 600 Atlanta, GA 30319 Atlanta, GA 30319
801- 419- 1812 Direct Phone 512- 587- 0796 Direct Phone Scott. Hutchison( a)abm. com Larrv. DeLuca( a)abm. com
A_3 Minimum Qualifications
ABM Aviation meets the qualifications to operate Palm Springs International Airport parking operation. As one of the largest parking management and transportation operators in the country, ABM Aviation has extensive experience in airport parking management, shuttle operations and ground transportation services of all sizes. ABM has operations at the largest airports in the country such as Los Angeles, Atlanta- Hartsfield, Denver, Dallas - Ft. Worth and Minneapolis— St. Paul; mid-size airports like Oklahoma City, Eppley Airfield and Honolulu; and regional airports like Long Beach, Cedar Rapids, Gary, Indiana and Southwest Georgia Regional Airport. ABM currently performs all types of services at these airport locations such as parking management, valet parking services, ground transportation management, employee and rental car shuttle services, and will use this experience to help improve the operations at the Palm Spring International Airport.

Our management philosophy ensures we provide the highest caliber of operational control and exceptional service to our clients, customers, and employees. Our management and organizational approaches are driven by results. We empower our local management team to execute the necessary steps to accomplish site-specific goals while maintaining operational control and company guidelines. We incorporate our core values— respect, fairness, and dignity— into every business dealing to guarantee desired results. Our ABM Aviation team understands the dynamics involved in managing the parking and/or shuttle operations at a fast-growing airport. These dynamics can change without notice making it essential to have a Management Plan
1 Section A

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team on the ground that can make decisions, rapidly adjust and implement changes relative to our business, while limiting operational impacts.

Our parking management team has been created to ensure the Palm Springs International Airport's needs, service standards, and expectations are continually exceeded. We have developed site specific operations plans and procedures to meet the demands of the parking, shuttle and traffic control operation and our parking guests. Our operations plan for the airport include customerservice, parking management, shuttle maintenance, taxi and curb management, training, and proper reporting to the airport.

Airport Commercial Parking Experience
ABM Aviation currently provides parking management, valet parking service and/ or transportation serviceto 20 airports in the continental US and Hawaii. Stall counts at our airport locations range from 662 stalls at Hilo International Airport to 27, 359 at our Tampa International Airport operation. Annual Revenues range from$ 350, 000 at Sioux Gateway Airport to over$ 90 million at our Los Angeles International Airport operation. Our Airport clients include:

Des Moines Intemational Airport Los Angeles International Airport Eisenhower National Airport McCarren- Las Vegas
Eppley Airport International Airport
Hilo International Airport Minneapolis—St. Paul
Honolulu International Airport International Airport
Atlanta- Hartsfield Nashville International Airport
International Airport Newark Liberty International Airport John F. Kennedy Orlando International Airport
International Airport Ronald Reagan National Airport
Kahului & West Maui Airport Tampa International Airport La Guardia Airport Washington- Dulles
Lambert—St. Louis International International Airport
Airport Will Rogers World Airport
Lihue Airport Memphis International Airport _
Long Beach Airport
Each of our parking operations provided below meet Palm Spring' s specific minimum qualifications required and demonstrate:

Computerized parking lot access revenue control systems Minimum of 1, 500 parking stalls
Annual revenues in excess of$ 3,000, 000
Collection and accounting of parking revenue
Operation and maintenance of parking lot revenue control equipment Colt
Aerate=. Sta, :.

I
tls Aaa nted a u
tvta nt8 n f' J CFat
St. Louis Lambert International Airport 9, 001 35, 000, 000 Amano McGann 2011 Nashville International Airport 11, 200 54,400, 000 Scheidt& Bachmann 2015 Long Beach Ariport 3, 809 10, 000, 000 SkiData 1991
JFK International Airport 16, 688 I $ 90, 000, 000 Designs 2012 J 2 Management Plan
Section A

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r- Airport Shuttle Experience
ABM Aviation provides shuttle service in some of the busiest airports in the nation and prides itself in our focus on the customer experience, client focus on financial accountability, exemplary history of safety and the use of technology to improve the experience and efficiency of shuttle operations. ABM Aviation's transportation service clients include the airports listed below:

Each of our shuttle operations provided below meet Palm Spring's specificminimum qualifications required and demonstrate:
seating capacity greater than 20 passengers
airbrakes
ADA-approved equipment to accommodate disabled, passengers Wr-Brad Shu teS Approved' 2 en ers Setvtce
Ontario International 6 Yes Yes Yes 2014
Los Angeleslnternational so Yes Yes Yes 2014
Washington- Dulles International 20 Yes Yes Yes 2014
ABM Aviation has extensive experience supporting ADA passengers as demonstrated by ABM' s ADA shuttle operations at LAX. The service transports only ADA customers between terminals. In our National and Dulles operations, ABM operates the maintenance facilities for a fleet of more than 70 40ft shuttles. At LAX, ABM' s operations service a mixed load of both employees and public passengers — a challenge in any environment. While the proposed shuttle operations equate to barely 1% the total annual operating hours, shuttle operations will have a disproportionate impact on the customer experience during the holiday peak travel period.

Airport Parking Curb Control Experience
ABM Aviation provides curb control in the most challenging airports in the United States. ABM focuses on ensuring the highest customer experience, managing an environment of professionalism with the service providers on the curb, and focus on operational efficiencies. ABM Aviation' s curbside management service clients include the airports listed below:

Denver International Airport La Guardia Airport
Honolulu International Airport Newark Liberty International Airport John F. Kennedy International Memphis International Airport Airport San Francisco International Airport
Each of our curb control operations provided below meet Palm Spring' s specific minimum qualifications required and demonstrate:
r Operations within the last ten years
Qualified staffing
Airport Passengers Length of
Dis atched Da Service
San Francisco International 5, 000 2011
Newyork/ New Jersey Airports( 3) 16,000 2016
Honolulu 1, 250 2010
f 1
ABM Aviation recognizes the incredible changes in curbside management over the last 3- 4 years— specifically the introduction of rideshare operations and the impact such operations have on limited Management Plan 3
Section A

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curbside space. An operator that has not operated curbside management in the last 5 years will be at a serious disadvantage; not only in terms of operational impacts of the rideshare operations but impacts driven by the technology supporting rideshare. Technology has affected every aspect of curbside operations including the collection of user fees, management of vital curbside space, enforcement of operator and general public usage regulation and collection of fines for penalties. ABM Aviation has demonstrated experience in managing new technologies and operational approaches to curbside management that will have a significant impact on Palm Spring' s customer experience and operational efficiency.

Airport Infrastructure Improvement Program Experience
ABM Aviation was created within ABM forthe specific purpose of ensuring our airport clients' expectations of continuous improvement were given the proper resources and focus. This is a different approach from a parking company that does not differentiate internally between commercial, event and airport operations. Every level of our organization is structured to provide the experienced staff, financial depth and subject matter expertise to meet the specific demands of the airport client.

Every one of ABM Aviation' s airport operations has involved significant changes in infrastructure. Below are listed a sample of these operations with a focus on ABM' s ability to provide subject matter expertise, financial support and designfimplementation leadership for the full gambit of infrastructure improvements.

Los Angeles International Airport—Automation/Revenue Control Upgrades In 2018, the Los Angeles World Airport ( LAWA) requested ABM Aviation lead LAX in the design, procurement and installation of the automation of three of the eight parking garages. The project called for a turnaround time of approximately less than 120 days for the first two garages to be completed and open to public use while maintaining the al tlity to collect revenue. The project included:

Introduction of Pay on Foot stations in each garage
Relocation of the exit lanes and re-orientation of entrance lanes ti 1 Replacement of 16 staffed exit lanes with 13 automated exit lanes Reduction of parking staff by 16%
Reduction parking operating, expenses by more than$ 2.5M ABM financed the purchase of the equipment ( approximately$ 3M) as a passthrough expense allowing for a reduction in the length of the procurement process Installation was completed to the standards required by LAWA construction and IT departments
ABM Aviation' s local and regional management teams work with the equipment provider, construction companies, LAWA's Operations and IT departments to complete a truly daunting task in record time.

Long Beach Airport—Automation/ Garage Renovation
In 2017, Long Beach airport complete the renovations of both onsite parking garages. Renovations included structural renovation of the garages themselves, relocation of public entrances and exits, introduction of automation and relocation of the taxi curb. ABM Aviation's general manager led efforts to:

Update operational process resulting in the reduction of staffing and supporting expenses Introduce automation as an enhancement to the customer experience Relocate employee parking and complete revamp the employee billing process resulting in reduction of operating expenses and improvement inefficiency in collecting important revenue ABM' s general manager worked closely with Long Beach Airport's operations and accounting staff to ensure a seamless re- opening of the facilities with no impact on the customer experience. 4 Management Plan
Section A

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Each ABM Aviation location has some type of similar contribution to the introduction of continuous improvements within the operation. Such improvements include:

Constant evaluation of position duties and schedules for effectiveness and efficiency. At LAX, job classifications were restructured to increase cross- utilization. Typically, unions would resist such efforts. Negotiations with the union were successful because ABM could demonstrate to the employees that reclassified positions were, in fact, less susceptible to future automation.

The introduction of technology into shuttle operations in Dulles and Reagan- National:
o Reduced shuttle operating hours by creating more efficient dispatching o Improved the customer experience by providing improved oversight on driver performance
o Improved the customer experience by allowing shuttle passengers to track the progress of shuttles through telephone applications
ABM
applications: Aviation general managers worked with technology providers at LAX to create several custom o : Employee parking permit sales were automated to the convenience of the employees that were no longer required to come into the parking office to pay fees. The customer system integrated the access control system, online payment system and accounting system and resulted in reduction of operating expenses. o A custom application was developed by ABM and RideSystems that improved dispatching of ADA shuttles between the eight terminals. In addition to improving dispatching, the application allowed for much needed accountability between all the parties involved in moving the ADA customer from one terminal to another. The system r further created a detailed record of the customer's movement in the case that a complaint was received by the airlines.

A_4 ACDBE Goal
ABM Aviation uses the services and products of ACDBE, MBE and WBE business concerns in its nationwide operations to the fullest extent possible. At LAX, we worked closely with two Minority Business Enterprises to assist them in applying for and receiving their ACDBE certifications. We are proud of our commitmentto working with and promoting ACDBE/ WBE/ MBE and SBE companies; not just as subcontractors but in many cases as joint venture partners. In some cases, these partners are majority stakeholders in the operation.

The following is a listing of actual major projects we operate and the ACDBE/ MBE/ WBE entities we work with in the daily execution of our duties:

M. / jpp<p° d _ ., E BF1MBErdVflB, =. Senet'
Washington Dulles International U Street Parking Parking Management Newark Liberty Intemational U Street Parking Valet Management DFW International Terminal Link ABC Fleet Services Vehicle Maintenance DFW International Terminal Link Unicorp Staffing Services Los Angeles International HW Maintenance Janitorial Services San Francisco International Pacific Parking Curbside Management Tampa international TPA Airport Parking Accts Auditing Services Denver international Nationwide Parking Shuttle Services Management Plan
5 Section    A

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ABM Aviation proposes to use Pacific Parking as our ACDBE contractor to manage the curbside operations at the Palm Springs Airport. Pacific Parking is ABM Aviation' s ACDBE partner forthe same responsibilities at the San Francisco International Airport and is well respected fortheif expertise, commitmentto customer service and level of.involvement in all aspects of curbside operations. The ABM/ Pacific Parking relationship represents our true commitment tothe goals of the ACDBE program.

Pacific Parking will responsible for developing the curbside management staff and policies and for continuous improvement on the roadway. ABM Aviation acknowledges the required commitment of

4.6% and will maintain records demonstrating compliance for review by the Airport.

A.5 List 3 - 10 Airport Parkina Locations
As mentioned previously ABM Aviation manages more than 20 airport operations throughout the nation. Below we have provided more detail on some of those airport locations to demonstrate our parking management experience. The operations below were selected to demonstrate ABM Aviation's wide range in operational scope and experience with various contracttypes and revenue control systems.

Location Los Angeles International Airport
Owner Los Angeles International Airport
Number of Spaces 8, 500
Current Phone Number 424) 646- 6457
Email Address econs- antiniclesl 1mw. org
Contact Person alas Constantinides
Dates Operated 6/ 2016- present
Type of Revenue Control System HUBAEAG
Method& Amountof Reimbumementnanagemem Fee Billable Hours+ Management Fee;$ 24M/ Year Annual Parking Revenue 90M
Location Long Beach Airport
Owner Long Beach Airport
Numberof Spaces 3, 809
Current Phone Number 562) 570- 2605
Email Address Cynth' aG - drvolonebeach eov
Contact Person Cynthia Guidry
Dates Operated 1991- present
Type of Revenue Control System Ski Data
Method& Amount of ReimbursementANanagemem Fee Management Fee/ Billable Hour/ ReimbursableExpenses,$ L7/YeT Annual Parking Revenue l0M
Location St. Louis Lambert International Airport
Owner St. Louis Lambert. International Airport
Number of Spaces 9, 04E
Current Phone Number 314- 426- 8178
Email Address resalarano2flystl. Com
Contact Person Robert Salarano
Dates Operated 2011- present
Type of.Revenue Control System Amano McGann
Method& Amount of ReimbursementMlanagement Fee Reimbursable Expenses+ Management Fee:$ 10MIrear Annual Parking Revenue 35M
Management Plan
Section A

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Location
Nashville InternationalAirport
Owner
Nashville International Airport
Numberof Spaces
11, 200
Current Phone Number
615) 275- 1605
Email Address
aaron. evansldflvn asv' I lesom
Contact Person
Aaron Evans
Dates Operated
2016- present
Type of Revenue Control System
Scheidt& Bachmann
Method& Amount of ReimbursementiManagement Fee
Management Fee/ Billable Hours/ Reimbursement;$ 8. 6M/ Year Annual Parking. Revenue 54M
A_6 List 3- 10 Airport Shuttle Bus Locations
As mentioned previously, ABM operates over 900 shuttles across the nation for airport, commercial and hospital facilities. ABM Aviation provides all aspects of shuttle operations adhering to State, local and Federal requirements and ADA compliance for operating safe shuttle fleets. Some of our shuttle clients include:

Location
DFW Remote Shuttle
Operatedon BehalfOf
DFW International Airport
Current Phone Number
972- 973-0983
Email Address
kirw' n1( ddhva' roort com
Contact Person
Kristi Irwin
Dates Operated
3 2012- present
NumberofBuses( 20+ passengers) 17
Method and Amount of Reimbursement/Management
Fee
Billable Hours;$ 4M/ Year
Location
LAX Employee Shuttles( Mixed employee/ public use)
Operated on Behalf Of
Los Angeles International Airport
Current Ph one Number
424) 646- 6457
Email Address
econstantinidesnc lawn org
Contact Person
Ellas Constantinides
Dates Operated
2015- present
NumberofBuses( 20+ passengers)
34 Method and Amount ofReimbursement/ Management
Fee
Billable Hours/ Management Feed$ 10M/ Year
Location
Denver Internatio nal Airport
Operated on Behalf Of
DenverinternationalAirport
Current Phone Number
303) 342- 2976
Email Address
ree.holtPffydensercom
Contact Person
Mr. Greg Holt
Dates Operated
1998- present
NumberofBuses( 20+ passengers) 60
Method and Amount ofReimburserrent! Management
Fee
Billable Hours/ Management Fee;$ 24M/ Year
ems.

Management Plan
7 Section A

P – Page 878 of 1296

6.7 List 3- 10 Traffic Control Operations
ABM Aviation operates curbside traffic control operations in some of the most challenging airport J environments in the country. In 2096, ABM Aviation took over the heavily- scrutinized taxi dispatch services in all three New York— New Jersey airports and spent the first year improving customer service on the curbs and the professionalism of the curb staff. In San Francisco, ABM Aviation lead one of the country' s first efforts to move the high- volume rideshare operations from curb front to inside the parking garage.

Location San Francisco International Airport
Operated on Behalf Of San Francisco In temationalAirport Current Phone Number 650) 821- 6514
Email Address Daniel oinoMmsfo. com
Contact Person Dan Pino
Dates Operated 2011 to present
NumberofTraffic Control Officers 70
Method'& Amount of Reimbursement/ Management Fee Man a ement Fee/ Billable Hours;$ 5M Location JFK International Airport
Operated on Behalf Of JFK International Airport
Current Phone Number 212) 435- 3729
Email Address g_carbonaftanvnl.00v
Contact Person Mr. Peter Carbonaro
Dates Operated 2016- present
NumberofTraffic Control Officers 38
Method& Amountof ReimbursementiManagement Fee Billable Hours/ Management Fee•$ 9M Location Daniel K Inouye International Airport
Operated on Behalf Of Daniel K Inouye International Airport Current Phone Number 808) 838. 8676
Email Address foss smlthftaw ii gmt
Contact Person Mr. Ross Smith
Dates Operated 2010- present
Number of Traffic Control Officers 42
Method& AmountofReimbursemenf/ Management Fee Leasea reement$ 16. 5M/ Year A:8 List Qualifications of Personnel
Key Individuals and Team Members ABM Aviation will assign members of ABM Aviation' s Executive Management Team that will provide supervision and support to the onsite personnel. The onsite personnel will possess the qualifications and experience necessary to manage an airport parking operation, shuttle service and ground transportation service. ABM' s general manager will be responsible for all aspects of the operation and, serve as ABM Aviation' s direct representative to the airport. The general manager will be supported regionally in operations, human resource, safety and procurement matters- ABM Aviation is very pleased to propose Mr. Mahmud Patel( Patel) as General Manager for parking at the Palm Springs International Airport. Patel has 25 years of parking management experience— much of it in Southern California airports such as Long Beach, John Wayne and LAX. Patel' s experience 8 Management Plan
Section A

P – Page 879 of 1296
encompasses parking operations, shuttle operations and revenue control system maintenance and r • installations including SkiData. Patel will have an immediate impact on parking and curbside operations at Palm Springs.

MAHMUD A PATEL

SUMMARY OF ACCOMPLISHMENTS
MORE THAN 26YEARS OF EXPERIENCE IN ALL PHASES OF PARKING MANAGEMENT AND CUSTOMER SERVICE. 9ACKGnouao INCLVOES A

WIDE VARIETY OF TECHNICAL AND ACAIMISTRAYNE SUPPORT
FUNCTIONS; OPERATIONS OF BUSIEST AIRPORT AND COMMERCIAL PARKING MANAGEMENT. EXCELLENT SALES AND CUSTOMER SERVICE aKlus. TEAM PLAYER, WHO WORKS WELL VIIOER PRESSURE AND CAM HANDLE MULTIPLE TASKS AND PROJECTS SIMULTANEOUSLY. ABLE TO LEARN NEW SYSTEMS OUICKLY AND INTERACT PROFESSIONALLY 491TH VENDORS AND CUSTOMERS.

PROFESSIONAL EXPERIENCE
ARM AYIagon 1994—Preserd
Operations l General Manager
Los Angeles, CA
SERVED IR A VARIETY OF POSITIONS Al OVFERENT LOCATIONS WIT$ AN EMPHASIS ON

AIRPORT LOCATIONG
August 1994 tD July 190 Assistant Marlager at LAX
Jury 1995 W January 1997 Assisto IN Mane er at JVVA
JErnlary 1997 t0 July 1998 Operations Mana er at TAX
A69ast 199810 ADHO I 9 AMSi Mnt Manager at JVJA
APO 1899 to July 2004 General Manager al LGB
Jury 20O1 M JMly 200DA:. ROMOparaEOns Manager- Chicago region Aog= 20D9 M ABOU 2015 Oporaliona AA., C,
May 2015 t0 July 2019 General Manager at LAX
Y \
August 2D19 to Presets Guneral Maroagal at LGB
PERFORM COMBINATION OF THE FOLLOWING DUTIES. ADMINISTRATIVE AND OPERATIONAL SUPERVISION. HIRING. TRAINING AND SCNEOULIIIG OF SUPPORT STAFF. HIGHLY INVOLVED

IN REVENUE CONTROL, FACILITY ORGANIZATIOIJ, FLEET OPERATIONS, MANAGEMENT

STRATEGIES, CUSTOMER SERVICE POLICIES AND INFORMATION SYSTEMS THAT ARE

CRITICAL TO ABM, ACT AS AN INFORMATION RESOURCE BETWEEN PROPERTY MANAGER AND ABM PRIORITIZE AND MANAGE A VARIETY CF DIVERSE TASKS AND ASSIGNMeNTS, t INCLUDING BUT NOT LIMITED TO THE FOLLOWING ACTIVITIES; TRACK WORK SCHEDULES A" 0 ONUPL0E THE PAYROLL PROCESS. MAINTAIN, COMPLETE AND ACCURATE FILES TMROUGN THE DEVELOPMENT OF FILING SYSTEMS AND CLASSIFYING,. ARRANGING AND O 13CARDING MATERIALS. MAINTAIN CONFIDENTIALITY OF PERSONNEL RECORDS,. PAPER WORK, ACCOUNTING AND INFORMATION. COLLECT, COMPILE AND INPUT DATA AMD

INPORMATION IN OROER TO PROCUCE MONTHLY REPORTS INCLUDING PROFITAOSS

REPORTS PREPARE THE NECESSARY ACCOUNTING FORMS INCLUDING DAILY CASH REPORT DR), MONTHLY LEDGER, PETTY CASH AND No PIT NLY MANAGER REPORT.

The general manager will be scheduled Monday— Friday during normal business hours but is responsible forthe operation 24/ 7. The general managerwill remain on call in case of emergencies or operational issues. Supervision will be scheduled during peak hours and will be qualified to cover forthe general manager for normal operational issues. During those occasions when the general manager is not available, regional support with equivalent experience in airport parking will be assigned by name to cover operational issues in support of the onsite supervisor. ABM Aviation is fortunate to have several airport operations of comparable size or larger in within easy commute to provide support, either during the general managers absence or as situations require. The general manager is expected to perform the following duties in an exemplary manner:

Responsible for administering and/ or implementing policies, systems, programs, processes, procedures and/ or plans within the station
f"\ Supervises and controls all locations within the station 9 Management Plan
Section    A

P – Page 880 of 1296
Monitor and maintain staffing levels with the assistance of the local Human Resources Department
Ability to perform audits to ensure compliancewith all safety, quality, and compliance standards established by the Company, by our Clients, and by regulatory authorities Accommodate increased/ decreased staffing needs
Foster deep and meaningful relationships with our client representatives Visit our clients frequently to discuss performance, planning, outstanding issues, concerns, and opportunities
Inspire and motivate others to do well
Ensure effective scheduling and time management
Work closely with our human resources team to recruit and retain the most customer service driven workforce in the business
Deliver world class training programs that ensure team members remain attentive to each passenger' s personal needs
Work closely with our Safety/Quality team to execute a vigorous metric- based safety, quality and security program
Manage daily schedules
Maintain communication with supervisor to maintain optimum staffing levels Effectively coach, counsel and discipline employees
10 —
Management Plan
Section A

P – Page 881 of 1296
ATTACHMENT " A"

THIS FORM MUST BE COMPLETED AND SUBMITTED WITH YOUR MANAGGEMENT PLAN Envelope# 1)*
REQUESTS FOR PROPOSALS (RFP)# 06-20

PARKING MANAGEMENT SERVICES AT PALM SPRINGS INTERNATIONAL AIRPORT

SIGNATURE AUTHORIZATION
NAME OF COMPANY( PROPOSER): ABM Aviation, Inc.

ADDRESS: BUSINESS 4151 Ashford Dunwoody Road, Suite 600, Atlanta, GA 30319 TELEPHONE: 1 CELLPHONE FAX CONTACTPERSON Cott UtChlson EMAIL ADDRESSSCott. HutChlSon(Cr7abm corn A. I hereby certify that I have the authority to submit this Proposal to the City of Palm Springs for the above listed individual or company. I certify that I have the authority to bind myself/this company in a contract should I be successful in my proposal.

D. Scott Hutchison, Senior Vice President

PRINTED NAME AND TITLE
December 13, 2019

SIGNATURE AND DATE
B. The following information relates to the legal contractor listed above, whether an individual or a company. Place check marks as appropriate:

1. If successful, the contract language should refer to me/my company as:

An individual;
A partnership, Partners' names:

A company;
X A corporation If a corporation, organized in the state of: Georgia

2. My tax identification number is: 58- 2654157
ADDENDA ACKNOWLEDGMENT:

Acknowledgment acknowledgment with of Receipt your of any Addenda issued by the City for this RFP is required by including the proposal. Failure to acknowledge the Addenda issued may result In your proposal being deemed non- responsive.

In the space provided below, please acknowledge receipt of each Addenda: Addendum( s)# 1, 2, 3A, 5,& 6 is/are hereby acknowledged.
n
22 P – Page 882 of 1296
n
ATTACHMENT" B"
THIS FORM MUST BE COMPLETED AND SUBMITTED WITH YOUR MANAGEMENT PLAN( Envelope# 1)*

NON- COLLUSION AFFIDAVIT TO BE EXECUTED BYBIDDERAND NOTARIZED

AND SUBMITTED WITH BID
STATE OF CALIFORNIA) ss

COUNTY OF RIVERSIDE)
The undersigned, being first duly sworn, deposes and says that he or she is Senior Vice President of ABM Aviation Inc 7 the party making the foregoing Proposal. That the Proposal is not made in the interests of, or on the behalf of, any undisclosed person, partnership, company, association, organization, or corporation; that the Proposal is genuine and not. collusive or sham; that the Proposer has not directly or indirectly induced or solicited any other Proposer to put in a false or sham Proposal, and has not directly or indirectly colluded, conspired, connived, or agreed with any Proposer or anyone else to put in a sham Proposal, or that anyone shall refrain from Proposing, that the Proposer has not in any manner, directly or indirectly, sought by agreement, communication, or conference with anyone to fix the Proposal price of the Proposer or any other Proposer, or to fix any overhead, profit, or cost element of the Proposal price, or of that of any other Proposer, or to secure any advantage against the public body awarding the contract of anyone interested in the proposed contract; that all statements contained in the Proposal are true; and, further, that the Proposer has not, directly or indirectly, submitted his or her Proposal price or any breakdown n thereof, or the contents thereof, or divulged information or data relative thereof, or paid, and will not pay, any fee to any corporation, partnership, company, association, organization, Proposal depository, or any other member or agent thereof to effectuate a collusive or sham Proposal.

BY:

Title: Senior Vice President
Subscribed and sworn to b fore me thic 13day of December 2019 n
23 P – Page 883 of 1296
ATTACHMENT " D"
THIS FORM MUST BE COMPLETED AND SUBMITTED WITH YOUR MANAGEMENT PLAN( Envelope# 1)*

CITY OF PALM SPRINGS, CA

CONFLICT OF INTEREST AND NON- DISCRIMINATION

CERTIFICATION
Conflict of Interest. Consultant acknowledges that no officer or employee of the City has or shall have any direct or indirect financial interest in this Agreement nor shall Consultant enter into any agreement of any kind with any such officer or employee during the term of this Agreement and for one year thereafter. Consultant warrants that Consultant has not paid or given, and will not pay or give, any third party any money or other consideration in exchange for obtaining this Agreement.

Covenant Against Discrimination. In connection with its performance under this Agreement, Consultant shall not discriminate against any employee or applicant for employment because of actual or perceived race, religion, color, sex, age, marital status, ancestry, national origin ( i.e., place of origin, immigration status, cultural or linguistic characteristics, or ethnicity), sexual orientation, each a " gender identity, gender expression, physical or mental disability, or medical condition prohibited basis"). Consultant shall ensure that applicants are employed, and that employees are treated during their employment, without regard to any prohibited basis. As a condition precedent to City's lawful capacity to enter this Agreement, and in executing this 1 Agreement, Consultant certifies that its actions and omissions hereunder shall not incorporate any discrimination arising from or related to any prohibited basis in any Consultant activity, including but not limited to the following: employment, upgrading, demotion or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship; and further, that Consultant is in full compliance with the provisions of Palm Springs Municipal Code Section 7.09. 040, including without limitation the provision of benefits, relating to non- discrimination in city contracting.

NAME OF CONSULTANT/ VENDOR: ABM Aviation, Inc.

NAME and TITLE of Authorized Representative:

Print) D. Scott Hutchison
Signature and Date of Authorized Representative:

Sign) —¢ r.

Date) December 13 2019
27 P – Page 884 of 1296
ATTACHMENT" E" ( 5 pages)
THIS FORM MUST BE COMPLETED AND SUBMITTED WITH YOUR MANAGEMENT PLAN( Envelope# 1)*

CITY OF PALM SPRINGS

PUBLIC INTEGRITY DISCLOSURE

INSTRUCTIONS FOR APPLICANTS)
Who Must File?
Applicants that are NOT a natural person or group of natural people that will be identified on the application, and seek a City approval determined by a vote of City officials. Examples include corporations, limited liability companies, trusts, etc. that seek a City Council approval, or an approval by one of the City's board or commissions.

Why Must 1 File?
The City of Palm Springs Public Integrity Ordinance advances transparency in municipal government and assists public officials in avoiding conflicts of interest. The City's Public Integrity Ordinance, codified in Chapter 2. 60 of the municipal code, reflects the City's interest in ensuring that companies ( and other legal entities that are not natural people) doing business in the community are transparent and make disclosure as to their ownership and management, and further that those companies disclose the identity of any person, with an ownership interest worth two thousand dollars ($ 2,000) or more, who has a material financial relationship with any elected or appointed voting City official, or with the City Manager or City Attorney.

Note: A material financial relationship is a relationship between someone who is an owner/investor in includes the applicant any ofentity the following: and a voting official (or the City Manager or City Attorney), which relationship 1) theapplication; ownerfinvestor and the official have done business together during the year prior to the 2) theapplication; official has earned income from the ownerrnvestor during the year prior to the filing of the 3) thethe ownerfinvestor filing ofthe application; has givenorthe official gifts worth fifty dollars ($50) or more during the year prior to 4) the official might reasonably be anticipated to gain or lose money or a thing of value, based upon the ownerAnvestor' s interest in the applicant entity, in relation to the application' s outcome.

When Must I File?
You must file this form with the Office of the City Clerk at the same time when you file your application for a City approval determined by a vote of City officials, whether elected or appointed.

What Must I Disclose?
A. The names of all natural persons who are officers, directors, members, managers, 28 P – Page 885 of 1296
trustees, and other fiduciaries serving trusts or other types of organizations attorneys, accountants, etc.).
nNote: ( 1) only trusts or other organizations that are not the fiduciaries, ( 2) if a second entity that is not a atural person serves the applicant entity( e.g., as a member of an applicant LLC), then all officers, directors, members, managers, trustees, etc., of the second entity must be disclosed).

B. The names of persons owning an interest with a value of two thousand dollars ($ 2,000) or more who have a material financial relationship with an elected or appointed City official who will vote on the applicant's application, or with the City Manager or City Attorney.

What if I Have Questions?

PENALTIES
Falsification of information or failure to report information required to be reported may subject you to administrative action by the City.

There are some additional supplementary instructions with an example following the form shouldyou need further clarification.

You only need to fill out and return the next 2pages ofthis Attachment withyourproposal
29 P – Page 886 of 1296
O pALAI sA.

PUBLIC INTEGRITY DISCLOSURE
Q• APPLICANT DISCLOSURE FORM
q/ FORN

1. Name of Entity
ABM Aviation, Inc

2. Address of Entity( Principle Place of Business)
4151 Ashford Dunwoody Rd, Ste 600, Atlanta GA 30339
3: Local or California Address( if different than# 2)
651- 3 World Way South, Los Angeles, CA 90045

4. State where Entity is Registered with Secretary of State Georgia
IF other than Californi
Type of Entity 5.
a is the Entityalso registered in California? Yes No
3Corporation Limited Liability Company Partnership Trust Other( please specify) a. Officers, Directors, Members, Managers, Trustees, Other Fiduciaries ( please specify) Note., ff any response is not a natural person, please identify all oflcers, directors, members, managers and other fiduciaries for the member, manager, trust or other entity
ABM Industries Inc. Officer Director © Member Manager name] General Partner Limited Partner
Other
name]
El Officer Director Member Manager
General Partner Limited Partner
Other
name]
Officer Director Member Manager
General Partner Limited Partner
Other
30 P – Page 887 of 1296
r

7. Owners/ investors with a 5% beneficial interest in the Applicant Entity or a related entit EXAMPLE JANEDOE 50% ABC COMPANY, Inc.
name ofowner/ investor] percentage of beneficial interest in entit and name of entit A.

ABM Industries, Inc. 100%, ABM Aviation, Inc.
name of ownerlinvestor] percentage of beneficial interest in B. entt and name of entit
name of owner/investor) percentage of beneficial interest in entity and name ofenti C.
name of ownerlinvestor] percentage of beneficial interest in D. entity and name of enti
name of ownerlinvestor] percentage of beneficial interest in E.
entity and name of entit
name of owner/ investor] percentage of beneficial interest in of entity)

OFI DECLARE UNDER PENALTY OF PERJURY UNDER THE LAWS OF THE STATE CALIFORNIA THAT THE FOREGOING IS TRUE AND CORRECT.

Signature of Disclosing Party, Printed Name, Title Date December 13, 2019
D. Scott Hutchison, Sr.Vice President
31 P – Page 888 of 1296
i
City of Palm Springs, CA.

Business Disclosure Supplementary Instructions
In an effort to ensure we capture the required business entity information in accordance with the attached instructions, we provide you these supplementary instructions to clearly identify the required information, and the format the information should be provided.

If you, as the applicant, are a business entity (i. e. a corporation or limited liability company), and it is also comprised of other business entities as its members or having a financial interest, all other such business entities must also be disclosed, including those entities other business entities, if any.

Ultimately, the City's disclosure document ( attached) requires a listing identifying all natural persons having any financial interest over 5% of the business entities ( and any other business entities comprising your business entity).

As an example, Applicant is: Acme Brothers, Inc., a California corporation, whose officers are: John limitedDoe, Jill Doe, and Jay Doe, which is owned 50% by Acme Brothers, LLC, a California liability company, and John Doe ( 25% interest) and Jill Doe ( 25% interest). Acme Brothers, LLC, is managed by Acme Brothers 2, Inc., a California corporation, whose officers are: George Doe, Bill Doe, and Jane Doe, which is owned 100% by Acme Brothers 2, LLC, a California limited liability company, which is managed by George Doe, with George Doe and Jane Doe having 50% interest each.

The full business entity disclosure in this example would resemble the following:

1. Acme Brothers, Inc., a California corporation
a. Officers: John Doe, Jill Doe, and Jay Doe
b. Ownership:
t. 50% Acme Brothers, LLC, a California limited liability company ii. 25% John Doe Ill. 25% Jill Doe

2. Acme Brothers, LLC, a California limited liability company a. Managers: Acme Brothers 2, Inc., a California corporation b. Ownership: 100% Acme Brothers 2, Inc., a California corporation 3. Acme Brothers 2, Inc., a California corporation a. Officers: George Doe, Bill Doe, and Jane Doe
b. Ownership: 100% Acme Brothers 2, LLC, a California limited liability company 4. Acme Brothers 2, LLC, a California limited liability company a. Managers: George Doe b. Ownership:
i. 50%
End of Attachment " E"*
32 P – Page 889 of 1296
Section B - Financial Resources and Financial References B_1 Financial Statements
As per the RFP we have included our two years financial statements in the form of our Annual Report to Stockholders for 2017 and 2018 as provided at the end of Section B.

B_2 List 3 Business References
ABM is proud to present the following airport clients for whom we have conducted financial transactions and expense reporting crucial to its parking lot and/ or shuttle bus operations during the past two years. As per the RFP we have included reference letters from each of the clients listed at the end of Section B.

Eisenhower National Airport, Wichita, Kansas
Wichita Airport Authority
2211 Air Cargo Road, Wichita, Kansas 67209
Contact: Victor White ( 316) 946- 4700 Email: vwhite(& wichita. gov Contract Term: 1995— Present
Lambert—St. Louis International Airport, St. Louis, Missouri St. Louis Airport Commission
10701 Lambert International Blvd., St. Louis, Missouri 63145 Contact: Robert Salarano ( 314) 426- 8178 Email:resalaranoCc)_flystl.com Contract Term: 2011 — Present
Denver International Airport, Denver, Colorado
City and County of Denver
Parking and Transportation Department
8500 Pena Boulevard
Denver, CO 80249
Contact: Brian Pokorny( 303) 342- 2535 Email: Jon. aokornyoflydenver. com Contract Term: 1998— Present
B_3 List Bank References/ Credit Standing
ABM Aviation is pleased to submit the following bank reference. We have included a letter from Bank of America at the end of Section B.

Bank of America
125 South Market Street, 2nd
Floor San Jose, CA 95113
Contact: James Kelliher, Senior Vice President ( 646) 855- 5637 B_4 Bankruptcy
ABM Aviation has never been in bankruptcy or petitioned the court for relief under the Bankruptcy Code or Act.

B_5 Unfavorable Audit
ABM Aviation has never received an unfavorable audit of its financial performance in conjunction with contractual agreements.
n
1 Management Plan
Section B

P – Page 890 of 1296
B. 2 Business ReferenceLetter( Wichita)
W

III II HIT A
Wichita Airport Authority
December 16, 2019
City of Palm Springs
Attention City Manager
3200 E. Tahquitz Canyon Way
Palm Springs, California 92262
REt LETTER OF REFERENCE
We are happy to provide this letter of reference and recommendation to the City of Palm Springs on behalf ofABM Aviation. ABM, or their predecessor company, has been a valued service provider and partner to the Wichita Airport Authority for almost 25 years. ABM most recently earned the current management agreement for parking and shuttle operations through competitive RFP in 2017.

We offer high praise and compliment for the exceptional performance and customer service ABM provides at Eisenhower National Airport. In our opinion ABM is unrivaled in the airport parking industry in financial management, expense and revenue repotting, and cost containment. Their management of our parking services and shuttle operations me exceptional, and we couldn' t be more satisfied with their performance. The ABM leadership has also provided our agency with invaluable consultation and advice regarding parking design( new garage, parking systems, and PARCS in 2015), parking promotions and marketing, and a recently implemented new parking rewamMoyalty program_ Please feel free to contact me if t can provide any additional or detailed information, or answer any questions you may have.

R
try
Brad Christopher, A.A1i., Assis t DireMor ofAirports
ouYdS. lY®
2173 Nk Cargo Read . Wiehita, Kansas 67208. 1958
T 3' 6. 946A700 F 316. 945. 4723
www. fri'+id ila. rnm
4 Management Plan
Section B

P – Page 891 of 1296
rB. 2 Business Reference Letter( St. Louis)
ST. LOUIS LAMBERT
IMERNATIOtJAL AIRPORT.

December 16, 2019
City of Palm Springs
Attention: City Manager
3200 E. Tahquitz Canyon Way
Palm Springs, California 92262
On behalf of St. Louis Lambert International Airport I am happy to recommend ABM Aviation, Inc, as a parking facility and shuttle system operator. The company has done excellent work at STL, where they operate five surface parking lots and two parking garages on behalf ofthe Airport Authority. Additionally, ABM maintains and operates a Fleet of airport owned shuttle vehicles to transport customers among the various parking facilities and terminal complex. Their onsite day to day operation is well managed and efficient, and they have been extremely responsive to special events and requirements from the Airport.

T1
Beyond this strong day to day onsite operation, the.Airport has recently had occasion to utilize ABht' s corporate level support in the selection and implementation of a new PARCS and Frequent Parker Program for our parking facilities. We were very pleased with the support and expertise ofthe corporate level smtt:

Thank you for allowing me this opportunity to recommend ABM Aviation, Inc. If you have any questions, please do not hmitate to call my office at( 314) 426- 8178.

Sincerely 777
Robert C. Salarano
Airport Properties Division Manager
PO BOX 10212110701 LAMBERTLaTEInATMNAL BLVD. MTN' 2276• ST. LBU6. M0 B3ws- 0212• USA• MAN PHONE314. 426.m• PtYSTLCOM 1 5
M anagernent Plan
Section B

P – Page 892 of 1296
B. 2 Business Reference Letter( Denver)
FAWN
EN
December 13, 2019
Denver International Airport
Parking and Transportation Department
Airport Office Building, 04 Floor
8500 Pena Boulevard
Denver, CO 80249
To whom it may concern:

ABM Aviation provides the comprehensive shuttle bus management services for Denver International Airport( DEN) for both our Public Passengers and Employees. In 2016, DEN conducted a formal RFP and evaluation process and ultimately chose to work with ABM Aviation.

We chose to work with ABM. Aviation for the following reasons: 1) Knowledge and Experience in Transportation; 2) Flexibility to meet the needs of their Client and DEN' s customers; and 3) Proven performance.

Please feel free to contact me if you have any question. I wish you the very best in your evaluation process and know you will find the ABM Aviation team very knowledgeable and Innovative with customized and flexible solutions to meet your airport' s ever- changing transportation needs.

Respectfully,
Brian Pokomy
Transportation Systems Manager
City and County of Denver, Department of Aviation
303) 342. 2535
Jon. pokornvt@flvdenver. com
DENVER
nr.. v-:. h,.. e., w: a,,. w. tv} r, a. nve: on•.!; r, . a;, 49A: A A fiWj :. np+., v..... . a- ..--.... ,. 6 Management Plan
Section B

P – Page 893 of 1296
B. 3( Bank Letterof Reference)
Bank ofAmerica' I
Merrill Lynch
Dewmber, 12, 2019
City of Palm Springs procurement and Contacting DepartmuM 3200 E. Tahqultz Canyon Way Palm Springs CA, 92262
Arm: Craig Gladden, C.P.M., Procurement 9, Contracting Manager RE: Reference letter
Please acceptthis letter as confirmation that ABM Industries( the" Customer') has been a client of Bank of America, N.A.( the" Bank') for a period of Over 90 yea rs.

The Bank is the administrative agent with respect to the Customer' s$ 1,700,000,000 multHender credit facility( the" Credit Facility'). The amount outstandtr U under the CreditFadlity Is currently in the high 9 figure range The availability of funds under the Credit Facnlry is subjectto certain terms, conditions and covenants set forth In the Credit Facility.

The Customer currently has cash, marketable securities or other investments on depositwith the Bank and in affiliates in the moderate 9 figure range.

This letter is being prodded as a matter of courtesy at the request of the Customer. Please note that the f Information provided by the Bank In this letter is given as of the date of this letter and is subject to change without notice, and Is provided In strict confidence toyou for You Own use orgy, without any resporzsiblity, guarantee, representation, warranty( expressed or Implied), commitment or liability on the part ofthe Bank, in parents, subsidiaries or affiliates or any of in or their directors, officers or employees to you or any third party, and none of them assumes any duties or obligations to you in connection herewith or any transactlan between you or you affiliates and the Customer. This letter is not to be quoted or referted towithout the Bank' s prior written consent The Bznkcannot provide any opinions ofthe creditworthiness ofthe Customer orany ofin affllams, and the above informationdoes not mmUtun an opinion of the Bank of the ability of the Customer to successfully perform its obligations under any agreement it may enter Into with you, the Bank or any other person or entity.

The Bank has no duty and undertakes no responsfbillty to update or supplement the Information set forth In this letter.

Very truly yours,
James Kelliher
SVP; Sr. Relationship Manager
646855. 5637
iames. t keil' he, Mbsml
7 Management Plan
Section B

P – Page 894 of 1296
Section C - Operating Plan for PSP
Management Plan
1 Section C

P – Page 895 of 1296
Identify Proposed Vehicles
ABM Aviation proposes to use one E50 Ford Cutaway Shuttle Van with nine passenger capacity and equipped with an ADA- compliant wheelchair lift. Additionally, ABM proposes to provide one 4-person golf card for staff movement within the operation.

Coordinate Operations with Shuttle Bus Operator If Different ABM Aviation will operate the shuttle service internally during peak periods. Shuttles will be dispatched by the taxi dispatcher, who will manage queue lines that will be located next to the taxi start booth.

Collecting Parking Fees/ Credit Cards/ Bookkeeping/ Accounting Cashier Procedures
ABM Aviation understands the intricacies involved with the SkiData Parking Revenue Control System in place at the Airport. This understanding enables us to employ processes and procedures that allow for optimal handling time, unparalleled revenue control, accurate reporting and transaction accountability. Having the necessary controls and processes in place to ensure all exception transactions
can be verified and properly accounted for is essential. ABM understands this importance and has specific procedures for the different exception transactions that occur. It is inevitable that parkers will have lost tickets and that some people will attempt to take advantage of the system in their efforts to escape without having to pay their accrued parking fees. The revenue control system currently in place employs a ticket to vehicle check and balance system that helps prevent system manipulation.

All exception transactions will be audited the following day to ensure accurate processing and verify the validity of the transaction. Additionally, all exception transactions will be trended to the cashier processing the transaction to ensure our internal controls are in place and any suspect trends can be properly investigated and responded to if needed.

Financial Controls
Our parking management philosophy ensures we provide the highest caliber of revenue control and exceptional serviceto our clients, customers and employees. Our managementand organizational approach are driven by results. We empower our local management team to execute the necessary steps to accomplish site- specific goals, while maintaining revenue control and company guidelines. We incorporate our corevalues (respect, fairness and dignity) into every business dealing to guarantee desired results. Our ABM Aviation team understands the dynamics involved in managing the parking operations at a major airport. These dynamics can change without notice, thus making it essential to have a team on the ground that can make decisions, rapidly adjust and implement changes relative to our business while limiting operational impacts.

We will develop site specific cash control procedures to meet the demands of the Palm Springs International Airport. These procedures, which include reporting structure, cashiering operations and revenue collection, are in place to address all aspects of parking revenue control. 2 Management Plan
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rRevenue Collection
As a professional parking service management company, ABM Aviation has developed collection procedures to meet the requirements of the Palm Springs International Airport. Our Procedures are developed to protect our client' s revenue, the company' s reputation and our employee' s safety. Each employee is thoroughly trained in revenue collection and cash accountability before being allowed to act as a cashier. Our employees are trained to be proficient in the use of cashier terminals, which teach the benefit of keeping all currency neatly stored in closed cash drawers and require frequent drops to the safe. Similar practices and procedures were developed for the proper acceptance and reconciliation of credit cards and checks. Employees understand the importance of proper reporting/ reconciliation of all revenue.

Forms of Payment
There are many ways ABM Aviation collects revenue. The following details acceptable and unacceptable forms of payment as well as correct cash handling procedures.

Acceptable Forms of Payment Unacceptable Forms of Payment Cash ( US Currency only) Non- US currency
Checks Counterfeit currency
Visa and MasterCard Checks with addresses
r American Express out of the country
Discovery Checks drawn on banks out ofthe
Traveler' s check( US only)
US
Two- party checks
Cash Transactions
If a customer is paying cash, the cashier must state the amount of cash paid. All bills larger than a$ 20 must be checked with a counterfeit pen. After executing the transaction, the cashier will count the change back to the customer.

Handling Basics
The cashier must always secure the money in the cash drawer. The cashier will call the supervisor for change before they need it and will check every bill of$ 20 or larger with a counterfeit pen. The cashier will make a cash drop anytime they accumulate$ 300 in the drawer.

Travelers Checks— U. S. Only
Traveler's checks are considered a form of cash. The customer must sign the signature line in the cashier's presence. A pre- signed traveler's check is never accepted. The cashier needs to ask the customer for their driver' s license and verify that the name on the license. matches the name on the travelers check. The sequence numberof the transaction is written in' the upper right comer of the travelers check.

Personal and Company Checks
Checks may only be accepted for the exact amount due that shows on the payment screen. It is never acceptable to give cash back on a check. When the customer presents the bank check to Management Plan
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pay for the transaction, the following information must be printed on the check: makers full name, complete address and telephone numbers.

Credit Card Transactions
In recent years, the parking industry has seen a tremendous growth in the number of credit card transactions related to parking payments for transactions fewer than twenty dollars. We anticipate its continued growth as this continues to prove an effective and secure form of payment. Accordingly, our staff members are trained in the following procedures for handling credit cards transactions.

Cash Back
Like checks all credit card transactions are processed in the amount of the transaction only.

Cash is never given back from a credit card transaction.

Credit Card Exceptions
A small number of attempted credit card transactions cannot be completed. There are many reasons for this, including problems with the equipment. It is imperative that the cashier make every effort to assist the customer without assuming the problem is with the customer' s card.

Denied or Declined Transaction
Declined is different than denied. A denied transaction occurs when the credit card processing company is unable to approve the transaction. In this case, the customer may be given the option of using another credit card or paying cash. Declined is when the PARCS does not process the transaction.

Invalid Entry Required
Invalid Transaction- Manual Entry Required" generally means that the reader could not identify the information on the card's magnetic strip. All manual credit card transactions must have an imprint of the card made to provide verification that the customer used the card. It is important that all information is recorded on the manual receipt: Customer' s name, account number, card' s expiration date, amount, date of transaction, lane, cashier number and customer' s signature.

PCI Compliance
ABM has the highest level of merchant certification. Margaret Kann, our Director of PCI compliance, is considered a subject matter expert on PCI compliance and frequently advises our airport clients regarding PCI compliance. ABM Aviation's proposed managementfee includes $ 7,000 to upgrade SkiData' s credit card processing to P213. P2P provides for credit processing terminals that are encrypted by the payment processing company and then sealed from access by the terminal users. P2P not only offers the most secure means for processing credit card transactions but reduces the Airport's liability in case of fraud or hacking and can have a significant impact on the entire City of Palms Spring' s PCI compliance expenses if the revenue control system shares the rest of the City's network.

Exception Transactions
There are two types of exception transactions. One example is when one of the pieces needed for a normal transaction ( ticket or payment) is missing. Another example is where the customers actual payment varies from the fees calculated by the system. All exceptions must be recorded on the Cashier Report. Most exception transactions will be handled with the supervisor' s approval.
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rOperating and Maintaining the Revenue Control System
ABM Aviation will be responsible for maintaining and operating all parking equipment and vehicles necessary to meet the project scope requirements. ABM will neither have nor allow access to parking lot transaction counting devices associated with exit gates, except in the presence of the City authorized representative. Additionally, ABM Aviation personnel shall witness all access to such parking lot transaction counting devices. ABM will notify the Airport when maintenance is needed on any City- owned equipment and facilitate Airport access to such devices, upon request. ABM Aviation staff will notify the Contract Administrator immediate of any malfunction or breakdown of any parking lot equipment supplying audit data or affecting parking lot ingress or egress, and shall give the Contract Adm inistrator notice of the date and time such malfunction or breakdown is corrected and repaired. ABM will transmit written confirmation on all such information to the Contract Administrator, within twenty- four( 24) hours.

As reflected in the information provided in Section A, ABM Aviation has extensive experience with maintaining and operating SkiData revenue control systems such as the system used at Palm Springs. ABM' s experience includes the ability to train ABM staff to maintain as much of the system as possible locally— avoiding the expense of service calls and fully understanding the maintenance contracts which allows for Sentry, the maintenance service company, to be held accountable for the responsibilities under the contract. ABM' s staff will be trained at Level 1 maintenance such as replacing damaged gates, clearing ticket and receipt paper jams and resetting hardware to bring the system back online_ ABM has extensive experience with Sentry in southern California and will be able to maximize the effectiveness of SkiData system. Part of maximizing the system is understanding the most appropriate level of service scheduling, the value of including spare parts and PCI upgrades in the annual budgeted costs and keeping the system' s software updated at the best level. The best level is not always the level recommended by SkiData and Sentry sales staff. For this reason, ABM Aviation has priced the following SkiData maintenance into the management fee:

Service Coverage— SkiData offers four levels of service call plans ranging from Basic Monday— Friday, 0800 — 1700) with 24- hour response commitment to Premium Plus Monday—Sunday, 24 hours per day) with a4-hour response commitment. Considering the configuration of Palm Spring Airport's entry and exit plazas, ABM has priced the service response at the Extended package: Monday— Friday, 4- hour remote response, 24-hour onsite response, incident response included, quarterly preventive maintenance, quarterly system performance review and 4 hours of annual training.

Spare Parts— Spare parts will be included in the maintenance package except for expendable parts —which is normal in the industry.

PC] Support has been included in the priced maintenance plan. The plan supports both the software aspect of the system and support for maintaining security of logins and administrative rights.

In addition to the annual maintenance plan, ABM Aviation' s manage fee includes the most recent upgrade of the Windows Licensing and hardware to support the discontinuing of support for Windows 7 that will go into effect on January 15, 2020. This upgrade will cost$ 19K.

Removal of Vehicles
Abandoned vehicles can create unsafe and unprofitable conditions at Palm Springs International Airport. The detection and removal of these vehicles is vigorously pursued. At the n conclusion of the nightly inventory the assigned inventory clerk or supervisor will review the list Management Plan
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of inventoried vehicles and note any vehicle parked in excess of 30 days. Vehicles left on premises 30 days without notification from the registered owner are recorded on an' abandoned vehicle report and turned into management for follow up. City authorities are provided the updated abandoned vehicle report with detailed vehicle information and requested to run the vehicle' s VIN to determine the vehicle' s register owner' s name and address. At this time the vehicle is checked for a possible stolen vehicle. ABM will contact a third- party lien sale company to handle and process the paperwork regarding all abandoned vehicles. The lien sale company will attempt to contact the owner following the requisite procedures. If the owner fails to respond, the paperwork will be processed, and ABM contacted to handle the final sale of the vehicle. All revenue collected from abandoned vehicles is included in the daily revenue with all transaction documentation added to the daily records.

License Plate Inventory ( LPI)
The implementation of a parked vehicle daily count, which is undertaken through the process of the License Plate Inventory( LPI) System, is one of the more important check features of an Airport' s internal operations and revenue control. Long term parking fees constitute a sizable portion of the total Airport parking income and therefore important to maintain an accurate and up to' date LPI System. The LPI System will enable the cashier and the parking office staff, even without the benefit of the parking ticket, to determine the length of stay and the fee. The inventory can also be linked and related to quantities of ticket usage, tickets collected, and tickets lost so that operating data relating to these issues may be collated, analyzed, and eventually used as a basis for managerial decisions. A description of a typical ABM Airport LPI Procedure follows:

Physical Count
A physical count of all vehicles parked within the Airport parking area is performed each night between the hours of 12:00 AM and 6:00 AM by parking area.

License Plate Inventory
LPI is processed using a handheld menu driven computer, which when used together with its central computer unit, comprises a system that possesses the capability to allow:

Data input and output.

Data processing; enabling the user to update existing information.

Report generation; enabling the user to view, analyze, and print inventory results.

The capability to search for specific license plate numbers to determine location.

The ability to determine the number of vehicles parked and available spaces.

Hand- Held Unit
The hand- held ( HH) unit is a small computerwhich is used by the inventory taker to inventory the assigned area by level, row, and space. The HH will direct the user as to where to start and finish and will maintain the previous day' s inventory. If a new plate number is to be entered into a space, the new number is typed over the old plate which is automatically deleted. Once the LPI has been completed, all units are downloaded to the Inventory System in order to update the LPI. ABM Aviation does not have the details of the current LPI system being used. It is our intention to continue using the current system. If this is not possible, ABM will notify the Airport Management Plan
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of what LIP system is being proposed.

Parking Lot Cleanliness/ Maintenance
The maintenance of the surface lots and structural facilities is a very important portion of the parking operation. Although ABM Aviation is not responsible forthe maintenance of the Airport parking lots, ABM employees will ensure, as part of their daily routine, to keep the area picked up as much as possible. More comprehensive issues will be reported immediately to the Airport.

The facility will be inspected daily and deficiencies will be noted in the handheld maintenance tracking unit. The inspection results will be forwarded electronically via email to the designated Airport point of contact. This system will allow deficiencies to be communicated quickly and allow for maintenance issues to be tracked over time.

Customer Service Amenities
Parker Assistance
ABM will provide several vehicle assistances services to the customers of the Airport parking operation. These services must be performed efficiently and effectively to avoid any injuries and/ or dissatisfied customers. Being visible, aware and observant demonstrates our readiness to assist customers. Finding and serving patrons who appear to need assistance will decrease stress and improve the parking experience. Some of the services we assist customers with include:

Jump Starts
Tire Inflation / Spare Installation
Lock Out Assistance
Helping to Locate a Lost Vehicle
Assist Customers Who Run out of Gas
Arrange a Vehicle Tow if the Customer' s Car Cannot be Started ( tow at customer' s expense)
ABM personnel will provide the assistance directly with some of the issues. With the others, ABM employees will provide the customer with third- party,options and support to contact the providers.

Establish and Maintain a High Level of Customer Service ABM Aviation is committed to quality in all aspects of the parking industry and the parking operation is guided by measurements of success. ABM will establish a viable customer service program and level of service and thereafter monitor that service through quality control checks and balances. This commitment is demonstrated by the variety of procedures and programs actively utilized by our company to monitor the quality and success of the parking operations.

Per the contract, ABM will response to any customer communication with 24 hours and document the response.

It is important that customers have a great experience when visiting PSP and this experience includes the parking operation. These are a few programs that have been implemented with Management Plan
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favorable results and will be implemented at PSP.

Customer& Client Surveys
Surveys are periodically distributed to solicit feedback on the facility and the level of services.

The results of these surveys will be shared with PSP to identify issues or concerns from the customer' s perspective and to help us develop solutions. In addition to surveying customers of the facility, we also distribute surveys to every client on an annual basis. Over the past several years, ABM has consistently achieved accumulated scores of 90% or higher.

Mystery Parker Program
An individual sent by our third- party auditor poses as a patron and rates the treatment he or she receives from the parking personnel and documents the visit with his/ her receipt and pictures where necessary. Positive feedback results in a favorable review and immediate reward ( dinner fortwo, movie tickets, etc.). Negative feedback results in constructive criticism and target points for improvement. The frequency of mystery shops can be as few or as many as desired to ensure quality performance.

Complaint Resolution
ABM strives to resolve customer issues and complaints as soon as possible. If a problem arises at PSP, customers can simply ask to speak to the manager on duty. Our managers are trained in customer service and are familiar with many of the situations they may be confronted with.

This hot line number and website address will be posted at the facilities and in shuttle buses, so customers know where to forward comments, suggestions or complaints. Whether a customer calls the hot line phone number or sends an email, the issue or complaint is logged into a complaint database. The database records the customer's information, details of the complaint, status of the complaint and final determination. The complaint database sends the issue to the General Manager for investigation.

Quality Assurance Inspection
ABM also has its own in- house Quality Assurance Team to ensure that each of our customer service objectives is attained. A member of the CIA team will visit the facility, unannounced and perform a complete quality assurance inspection. The results of the inspection, which may also include specific employee evaluations, will be reviewed with the client's management staff. The inspection covers specifics in five areas: Personnel/ Courtesy, Office/Booth Appearance, Structure/Surface Lot Conditions, Equipment and Signage/Graphics. The completed inspection will be given to the GM and Airport management with a follow up on any outstanding items within 30- 60 days.

Traffic Enforcement Operations
ABM Aviation initiate the base schedules( Peak and Non- Peak) provided for in the RFP. ABM will meet with the Airport within 90 days of the start of the contract and review the schedule for all the positions. At that time, ABM will either propose changes or propose to remain at the existing staff. Exact shift schedules will be determined during the transition period as employees 8 Management Plan
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are.onboarded. ABM will see a balance between offering full time positions with benefits and part time positions that offer the required flexibility to cover call offs with such a small workforce. emaenrorcer• m mnan rzox
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ABM Aviation' s experience in curbside management includes a wide scope of responsibilities. In some locations, such as SeaTac, ABM employees only report violations to Airport staff who then decide if penalties are to be applied. In other locations, such as SFO, ABM staff not only issue the violations to the provider, but they conduct initial hearings regarding suspension of operating privileges. Unless there is an immediate need to get Airport input on procedures, ABM will maintain current practices and meetwith the Airport within 90 days of the start of the contract to discuss possible improvements.

Training Standards
Quality Staff Recruitment& Training
ABM Aviation takes extraordinary care with respect to the hiring and training of new personnel To ensure that our hiring, and training goals are met, we have assembled one of the finest Human Resources Departments in the industry; one which is designed to serve as an extension of the local operating team. The Human Resources Department plays an instrumental role in the hiring process, as well as providing needed advice on all employee- related issues and expertise in the intricacies of labor law and regulations, which leaves our Operations Department free to focus on the ongoing smooth and successful operation of your facility.

Recruitment
ABM recruits from various sources including online job postings, newspaper advertisements, job fairs, job placement centers, educational institutions and one of our most successful, employee referrals. ABM recruits non-management personnel through the above listed methods.

Management personnel are typically promoted from within. However, ABM does recruit quality management personnel through job posting websites and referrals.

The Hiring Process
The hiring process begins with the Human Resources Department, which is involved daily in the screening of applicants, with a view toward finding the most qualified, customer service- oriented employees in our industry. Job candidates must successfully complete a multi- step rigorous hiring process which includes:

Applications - All interested persons are invited to complete an application on 1 our website at www.abm. com/ careers. Applications are reviewed by our HR Management Plan
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Department and selected applicants are invited in to complete the hiring process. Potential applicants are welcome to apply for multiple positions.- Interview- Applicants are interviewed by an HR representative to ensure they meet the criteria of the specificjob they have applied for and the HR representative will make a tentative offer of employment, pending the outcome of a prescreening process, which includes testing for substance abuse, a criminal background investigation, reference check and, in the case of driving positions, a Department of Motor Vehicles Report.

Upon successful completion of the prescreening process, the job offer is confirmed, and all new hire paperwork is completed. The Human Resources Department then authorizes the uniform company to provide uniforms and schedules the new hire to attend orientation training.

Employee Retention
In order to encourage participation amongst employees to provide superior customer service, maintain a safe and clean facility, and most importantly remain an ABM employee, we have created a number of employee incentive programs that can be implemented at the Airport.

Immediate Recognition - The Immediate Recognition program was designed to recognize the employee that does a quality job exactly as expected. It is important to reward the employee that shows up every day, on time, and performs his/her duties exactly as expected. Creating this recognition award gave our Management staff the opportunity to provide more employees with a pat on the back! Rewards include a Certificate of Recognition and a small gift such as movie passes, lunch money( McDonalds, Burger King, etc.), a day off or an ABM logo gift Outstanding Location of the Quarter- One of our most competitive awards bestowed upon our facilities is our" Outstanding Location Award" (OLA). At the end of each quarter, the Branch/ Regional Manager nominates a facility from his/ her branch in specific size. In order to be considered for this award the staff at the facility must work together to meet the following criteria:

Implementation and compliance with the Customer Courtesy Program.

Positive Quality Control Inspections.

Overall appearance of all employees.

Claims Management.

Compliance of Standard Operating Procedures ( SOP)
Attendance of all employees.

Input from customers, ability to handle problems properly.

Revenue and expense management.

Ability to interface with the client's management staff.

General attitude and enthusiasm of employees.

The committee selects the winner based on the criteria stated above and presents the awards to the winning facilities in a special ceremony held at the facility. The award includes an OLA Plaque, a certificate of recognition and an OLA lapel pin for each employee and a cash award for the Manager.

Employee Drawings I Recognition - ABM has Employee Recognition programs that can take various forms depending on the size of the location and number of employees.

Employees meeting daily requirements are entered daily into a drawing where they can 10 Management Plan
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win prizes. The program can be ongoing with entries accumulating for weekly, monthly and/ or quarterly prizes.

Birthday Recognition- If an employee is working on their birthday it is nice to recognize that employee with a card or cupcake during their lunch break. Again, employees that feel a part of a family and team environment will perform with all customers in mind: both external and internal creating a great teamwork environment.

Manager of the Year- Towards the end of each calendar year, a Manager of the Year is selected from each of the previously mentioned categories. The nominating and voting are competitive and the winner selected by secret ballot. Winners are announced at the end of the year and recognized in a special ceremony.

Shining StarAward- The Shining Star award is given at to employees that stand out in Customer Service always smiling, assisting customers, with a pleasant attitude, and making eye contact. Only employees in Parking Attendants, Valets, Cashiers, and Shuttle Bus Drivers can be nominated. The honorees are recognized at the end of each year in the HR Newsletter and receive a cash bonus and a Shining Star Trophy.

Promotional Opportunities- ABM is proud to say that many of our management personnel began their careers in the field, either as cashiers, valet attendants or clerks and have excelled through the ranks and become some of our leaders of today.

Promotional opportunities exist for all our employees. Employees are encouraged to learn, ask questions and take advantage of training or personal educational opportunities to be ready when promotional opportunities become available.

Employee Development Programs
ABM provides new hire and retraining opportunities throughout an employee' s career with ABM Aviation. Outlined below we have recapped our training programs beginning with new hire orientation and then ongoing training. Employees are issued an Employee Handbook upon hiring which outlines the company expectations as well as their benefits.

Comprehensive Orientation
ABM Aviation believes the hiring process is one of the most critical aspects of any successful operation. In turn, we have established an employee orientation program that is unsurpassed in the parking industry. New Hire Orientation includes:

All AboutABM and ABM Aviation- Employees are provided with the basic background knowledge and philosophy of who ABM and ABM Aviation are and what our philosophy is.

Additionally, all new hires are issued an Employee Handbook. The Employee Handbook contains detailed information on all the issues discussed during orientation, however, we realize employees need to refresh their memories and answer questions later; the Employee Handbook will serve just that purpose.

Benefits - New employees obviously have questions about the benefits they can expect from their new company. We begin by outlining their health and welfare benefits, if applicable. Then employees are advised of the holiday schedule, vacation policies, stock purchase options, 401 K plan, available scholarship programs, and ABM Aviation's Roadmap to the Future.
n
Safety in the Workplace - ABM Aviation takes a critical view of workplace safety, as there 11 Management Plan
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is nothing more basic than the safe completion of all job tasks. This is especially true in a typical parking facility, where activity is continuous and occasionally hectic. All new employees are familiarized with the ABM Aviation Safety Program, through which they learn to recognize potential hazards, correct existing problems and conduct safety maintenance inspections to reduce risk or eliminate it altogether.

Safety awareness training includes parking- related issues like vehicle damage,• personal liability, workers' compensation and theft. Special attention is given to the specific hazards that come with certain job functions, such as maintenance, parking attendants, valets, shuttle bus drivers and cashiers. Also, employees must be knowledgeable about proper reporting procedures if an incident occurs.

Job Specifc Training- All new employees are given hands- on training with respect to the equipment they will use. Generally, this training will take place before the employee begins his field service. New hires also are given the opportunity to complete, review and correct the forms they will use as part of their daily activities, which promotes accuracy and familiarity with appropriate parking terminology and the particulars of their work site.

A Training Manual is issued to each employee to provide general guidelines and procedures for performing specific job tasks. The manual is intended to serve as a ready reference guide in the field.

Customer Service- To ensure that our employees demonstrate a proper customer service attitude, we end the orientation class with a powerful emphasis on customer service. The philosophy of ABM Aviation is shared with the entire class and our ever important" What is a Customer?' plaque is prominently displayed in the classroom setting.

All the components of the Customer Courtesy Program, as discussed in the Customer Service section of the proposal, are reviewed in detail and the group practices using the components during the job- specific training portion of the program. For example, one component of the program is called a Trouble Identification Walk. The Trouble Identification Walk requires the employee to walk the facility and inspect vehicles for leaks, broken lights, low tires, and potential problems. The employee completes the" trouble card" and places it on the vehicle in question. Customers find this service an added amenity, while the presence of the attendants in the garage creates a necessary visibility for the parking staff.

Local and Offsite Management Team
As previously stated in Section A.8, ABM Aviation will staff a fulltime, qualified general manager onsite who will serve as ABM' s highest local authority. The general manager will be supported by shift supervisor for 80 hours of management presence onsite per week. The general manager will be available to Airport 2417. If the general manager is not available, the shift supervisor will serve as the primary contact for the Airport. ABM will assign, by name, a person with qualifications equal to the general manager, to provide support, either remotely or onsite, during the absence of the general manager. The general manager' s primary responsibilities include but not be limited to:

Full PAL accountability
Primary point of contact for the Airport' s designated contract administrator Review and implementation of all work schedules
Payroll processing
Monthly reporting — internal ABM and Airport
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Management ofthe revenue control maintenance contract
The general manager is expected to maintain the following qualifications:

Minimum 3 years management experience in Airport parking operations Excellent oral and written communication skills
Minimum 5 years' directly supervising front line cashiering and customer service staff Ability to operate a motorvehicle in the State of California Ability to be bonded under ABM internal requirements
The general manager will be supported by regional and national executives in the following areas:

Accounting— Los Angeles
Financial reporting —Atlanta
Safety and Risk Management Los Angeles
Human Resources— Los Angeles
Operational Subject Matter Expertise— Los Angeles ( Parking and Shuttles), San Francisco ( Curbside Management)
IT/PCI— Atlanta & Orlando
Support for the general manager is provided by well- seasoned executives at the Director or higher level and will make up the transition team as well. Each support group will make periodic site visits to the location depending on the support provided with Operational support visiting onsite quarterly at a minimum.

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Transition Plan
Transitions from:one parking operator to another are often difficult. But when handled professionally, the transition can strengthen the relationship with the project's customers. ABM Aviation has transitioned airport operations of every size and type and our promise to you is that we will handle the transition at the Palm Springs International Airport so that every aspect of the changeover is completed smoothly, systematically on time and with detailed documentation. Our most recent transition at the Seattle- Tacoma Intemational Airport was deemed very successful by the Port of Seattle and demonstrates our commitmentto successful operations effective Day One of the contract. We are confideritthat our extensive experience coupled with the expertise of our on- site transition team will allow ABM Aviation to exceed the Palm Spring International Airport's expectations and provide for a seamless transition.

Upon award of the contract to manage the parking facilities managementfor the Palm Springs International Airport, ABM Aviation will provide an experienced onsite Transition Team to 14 Management Plan
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facilitate the changeover. Our transition team will be assembled by and under the direction of our Senior Vice President, Scott Hutchinson. This team will include our proposed General Manager, our ACDBE subcontractor and various regional specialists in the areas of operations, accounting, safety, human resources and information technology. Although each team member will be responsible for one aspect of the process, we believe a dynamic management team is the backbone of a successful transition. Our on-site transition team will be supplemented as necessary with support from our Regional Office in Los Angeles. To ensure that we understand exactly what is required from the parking operator, both Mr. Hutchinson and the proposed General Manager will be available to attend regular meetings with the Airport staff well before the transition takes place. We plan to have our core transition team assembled weeks in advance so that ample time can prepare forthe transition. In addition, our experienced staff is uniquely familiar with the transition process at international airports and as a result we are confident that we will be able to facilitate the transition on a minimal time frame. This comprehensive transition plan will allow ABM Aviation to effectively coordinate our efforts with the Palm Springs International Airport during all stages of the transition.

First Stage ( Start Date- 45 days)
Upon verbal award the contract, ABM Aviation will immediately begin to coordinate the overall transition process. Mr. Hutchinson will assemble the core transition personnel and delegate each individual' s assignments and responsibilities. The proposed GM will immediately begin his transition to the Palm Springs International Airport. The ABM Aviation Transition Team, including our Director of Safety and our Director of Airport Audit& Revenue Control, will conduct a complete walk through and evaluation of the entire facility during this stage. In addition, ABM will set up a meeting at the earliest possible time with the appropriate Airport contract administrators) to address the following issues:
a Coordination of the transition agenda with the ABM Transition Team and Airport Staff a Verify staffing, route and maintenance schedules.

Evaluate equipment/ inventory needs.
a Ratify all contract requirements and address insurance issues.

Second Stage( Start date— 30 days)
Staffing& Training
At the beginning of this stage, the ABM Aviation transition team will conduct thorough departmental evaluations and make recommendations to supplement existing operations.

Based on these evaluations, a definitive staffing plan of the entire operation will be developed and submitted to the Airport for final approval. Upon approval of the staffing plan, training and orientation will commence forall existing employees acquired by ABM. It is our intent to offer jobs to all current qualified parking personnel so that a core base of competent employees will remain at the airport. Each employee will be required to pass a drug screen and a detailed background check to include MVR( driver) verification. We will hire any necessary new employees at least one week prior to the transition so that they can be adequately trained and ready to work prior to takeover.

In addition to the initial training and orientation of site-specific policies and procedures, ABM Aviation will ensure that all our employees have been properly trained on our industry leading customer service program. Technical support and training will be arranged for employees Management Plan
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involved with the revenue control, accounting and inventory systems. Each of our employees who drive vehicles must complete our driver training program, as well as our Decision Driving Program, ABM Aviation has successfully implemented this driver training program at all our operations nationwide. This program allows our drivers to demonstrate competency in each of the three training modules presented in the course including Vehicle Operations, Emergency Management and Customer Service.

Uniforms
During this stage, a meeting will be scheduled with Mr. Hutchinson and the assigned Airport staff member( s) to finalize the uniform scheme for all personnel. Uniformswill be distributed to employees prior to the transition date.

Forms& Supplies
Also, during this period, a comprehensive list of required forms and supplies will be compiled.

All necessary forms and supplies will be ordered, and everything will be available to be placed on site at least one week prior to the start- up date.

Fixtures, Equipment& Vehicles
Any new fixtures and/ or equipment required for the operation office furniture, corn puters and communication equipment. All existing equipment will be inspected, and any necessary maintenance will be scheduled / performed on an as needed basis. Any necessary vehicles will be delivered before start- up.

Contractors& Suppliers
ABM Aviation' s proposed General Manager will review existing agreements with all contractors and suppliers involved in the parking operations. Contractors and suppliers will be informed of y
the operator change and the effective date. New contractor! supplier agreements will be negotiated as necessary and will be subject to Airport approval.

PARCS
Another important member of our team is an in-house revenue control specialist: Jeff Miller.

Jeff will be involved with the investigation, selection recommendation and if necessary, procurement of any new PARC' s system. Jeff has experience with virtually every type of equipment and understands the" what We of each scenario to help our clients select the right equipment for their project. Additionally, our national PARC' s purchasing relationships with all major vendors will allow ownership to take advantage of volume purchase discounts a single system purchaser couldn' t receive.

Contract Start Day
The full transition team will be onsite at 00: 00 hours the day of the start of the new contract.

The general manager work with Ace Parking to complete the turnover efforts including final inventory of final equipment, turning over operation keys and transition of employees to new ABM uniforms and forms.

Scott Hutchison will provide direct support and liaison with the client' s transition team to allow the general manager to focus on the transition.

Contract Start Date+ 90 Days
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By the end of the first 90 days of the contract, ABM Aviation will have gained the experience to develop the following items for review by the client:

Operations Manual
Based on our first 90 days of experience, ABM Aviation will develop a Standard Operating Procedures( SOP) manual designed to meet the specific needs of the parking and shuttle operations forthe Palm Spring International Airport. The initial manual will be submitted to the Airport for approval.

Safety Audit
By the end of this stage, the ABM Aviation' s Safety Director will have evaluated the current operation and developed a comprehensive safety program specifically tailored to the parking facilities for the Palm Springs International Airport.

Operational Audit
Finally, once in operation for90 days, we will provide the Airport with a comprehensive operational and procedural audit forreview. As with most new contracts acquired, there are typically many areas of concern that need to be evaluated and addressed. We have found it to be very beneficial to our local managers and contract administrators to have such an audit performed. As with most operations, auditors can help us recognize potential problems and identify appropriate solutions.

Accounting Methods
Ticket Handling— Non- revenue, Lost Tickets, Ticket Storage Security Policy- It is the responsibility of the GM to ensure the proper procedures are being followed for the handling of new and/or used tickets. Company Policy requires that all tickets must be stored securely with access to these tickets by authorized personnel only. New Tickets- All Airport parking facilities are required to use and maintain a " Location Ticket Inventory Log'; the main function of which is to document ticket inventory movement. The log 1 identifies the beginning inventory number and the ticket boxes received by the facility as well as those issued to the entry lane and depletion time. The log also aids in identifying discrepancies in distribution. The entire ticket inventory present at the facility should be recorded into the log. All ticket deliveries will also be recorded into the log. All entries into the log must be initialed by the authorized personnel. The log is also used to calculate average monthly usage to aid the manager in re-ordering tickets.

Unused and Processed Tickets- All used or processed tickets, including other forms used for processing, must be stored properly. Tickets are stacked chronologically and bundled with a rubber-band, journal tape and copy of the cashier shift report. All tickets are consolidated and bagged by date and kept in a secure area. Tickets will be stored according to Airport or Company policy; whichever is longer. Upon disposal, tickets will be shredded by a commercial shredding company.

Airport GM' s are required to perform ticket audits on a regular basis. Special attention should be directed towards the difference between the total issued and collected and the relationship of this difference with the number of vehicles parked overnight within the parking areas. The number of missing, lost, and void tickets are tracked daily. Parking areas are checked for any parking tickets that may be lying on the ground. r^ Lost Tickets— Customers that claim they have lost their ticket will be issued a Lost Ticket form Management Plan
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for completion and must produce ID. The vehicle license plate is verified against the LPI for verification of payment due. It should be noted that SOP indicates lost tickets pay maximum for each day.

Handling Shift Tickets- Machine printed information on all processed tickets must always be legible or cashiers should immediately notify a supervisor. All processed tickets should be segregated into appropriate categories( void, signed, damaged, lost, used, etc.) and bundled together with a rubber-band and labeled with the cashiers name, date, and shift. All exceptions must have a supervisor's or authorization. All non- revenue tickets are submitted with the daily report and tabulated and noted in the correct section of the Cashier Report.

Exception Transitions- There are two types of exception transactions. One example is when one of the pieces needed for a normal transaction ( ticket or payment) is missing. Another is where the customer's actual paymentvaries from the fees calculated by the system. All exceptions must be recorded on the Cashier Report and require supervisor' s approval. Some exception transactions may be handled by the cashier such as mutilated, blank or unreadable tickets, validations, or lost tickets
Abandoned Vehicles
Abandoned vehicles can create unsafe and unprofitable conditions at Palm Spring International Airport. The detection and removal of these vehicles will be vigorously pursued. At the conclusion of the nightly inventory the assigned inventory clerk or supervisor will review the list Of inventoried vehicles and note any vehicle parked in excess of 30 days. Vehicles left on premises 30 days without notification from the registered owner are recorded on an" abandoned vehicle report and turned into management for follow up. City authorities are provided the updated abandoned vehicle report with detailed vehicle information and requested to run the vehicle' s VIN through the DMV to determine the vehicle's register owners name and address.

Currently the vehicle is check for a possible stolen vehicle.

With contact information for the vehicle's registered owner, ABM management sends formal notification of the vehicles status and advises the owner that the vehicle subject being sold at a lien sale auction to recoup parking fees. ABM has established very strict policies regarding the sale of abandoned vehicles at lien sales and makes every effort to reach the register owner of the vehicle before such a conclusion is reached. All revenue collected from abandoned vehicles is included in the daily revenue with all transaction documentation added to the daily records.

Lien Sale Vehicles
ABM Aviation will use a lien sale company to handle all aspects of the lien sale should the Airport delegate the actual sales to ABM. The company will be notified and provided with all information related to the vehicle. The lien sale company will process the paperwork to place a lien on the vehicle. ABM will be provided with all paperwork and wait the requisite amount of time. At such time, the lien sale will be advertised and handled by ABM. All revenue from a lien sale is deposited in the City's account and reported as appropriate.

Cashier and Supervisor Cash Handling Procedures
ABM Aviation understands the intricacies involved with many parking revenue control systems and ABM employ processes and procedures that allow for optimal handling time, unparalleled revenue control, accurate reporting and transaction accountability. 18 Management Plan
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Having the necessary controls and processes in place to ensure all exception transactions can be verified and properly accounted for is essential. ABM Aviation understands this importance and has specific procedures for the different exception transactions that occur. It is inevitable that parkers will have lost tickets and that some people will attempt to take advantage of the system in their efforts to escape without having to pay their accrued parking fees. The revenue control system currently in place employs a ticket to vehicle check and balance system that helps prevent system manipulation.

All exception transactions will be audited the following day to ensure accurate processing and verify the validity of the transaction. Additionally, all exception transactions will be trended to the cashier processing the transaction to ensure our internal controls are in place and any suspect trends can be properly investigated and responded to if needed.

Cashiers receive cashiers training according to the Standard Operating Procedures forABM as well as requirements specific to the type of revenue control system utilized at the facility. Cashiers will receive initial new hire orientation, customer service and on- the-job training as part of the training program. Minimum training is four hours and includes cash handling procedures, cashier reporting and reconciliation, register processing, credit card processing, cashier safety, exception tickets, and insufficient funds among other cashier related tasks.

Cashier Cash Handling
Cashiers receive training according to the Standard Operating Procedures for ABM as well as requirements specific to the type of revenue control system utilized at the facility.

Training includes proper cash handling procedures which include ticket processing, daily reconciliation, reporting, ticket handling, deposits and exceptions. Upon completion of training employees at Sacramento International Airport are also issued a Cashier SOP and Training Manual containing all the details of the training. The following cashier procedures will be modified to meet the requirements of the Palm Springs International Airport revenue control system in place as well as future enhancements.

ABM —Cash Handling Procedures

1. Cashiers.
a. At the start of the shift the cashier will verify and sign for beginning shift bank. b. Should a cashier run low on change, they should call a supervisor and request change by type and amount.
c. The cashier should always verbally inform the customer the parking fees and the amount taken from the customer to be tendered.
d. The cashier must always make certain that the correct change is returned and counted verbally.
e. Never leave money outside of the cash drawer or comingle personal money f. The cash drawer is to be organized neatly with all bills facing up by denomination. g. Do not accept and foreign currency.
h. Typically checks are accepted on as a last resort, or as directed by the City. If a check is the only form of payment available, the cashier is to call a supervisor. i. Cashiers are not to allow excess cash to accumulate and must make cash drops in excess of established limits with approval and signature of a supervisor.

2. Accounting for revenue.
a. At the end of each shift or anytime revenue is verified cashiers are required to account for all revenue collected and the bank issued at the beginning of the shift. b. If a cashier is found to be off by$ 5. 00 or more over or short, a supervisor will issue a Management Plan
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corrective action notice. If missing funds are later found this will not negate an earlier corrective action notice as the cashier mishandled the funds. c. Cashiers are audited a minimum of once per week per revenue control procedures. d. Supervisors.
e. At the beginning of a cashier shift a supervisor will issue and have the cashier sign for a bank/ till which will be the In Payment when the cashier logs into the PARCS system. Generally, the amount of the bank/ till is$ 200. 00. f. Supervisors will be responsible for conducting random cashier spot audits g. Should a supervisor receive a call from a cashier stating he/ she has a customer who has no other way to pay the parking fee other than a check the supervisor goes to that cashier' s booth. In order to accept checks, the supervisor must:

1. Verify the check is from a local bank and check the customer I. D. and verify it matches the name on the check.

2. Verify the address on the check matches the address on the check.

3. Record the vehicle license plate number on the check.

4. Supervisor must politely and professionally inform the customer of the Airport' s policy regarding checks and accepting the check for the transaction is an exception and honored one time only.
h. At the end of a cashier shift the supervisor will jointly with the cashier verify the cash amount received during the cashier shift.

I. When the revenue verified the supervisor will instruct the cashier to deposit into the safe all the cash less the amount of bank/ till issued at the beginning of the shift. j. Change fund.

1. Supervisors are responsible foraccounting for all monies in the change fund.

2. At the beginning of each shift a member of the incoming shift and a member of the outgoing shift will jointly verify all change funds by denomination.

3. A Safe Cash Count Sheet will be completed and signed by both the incoming and the outgoing supervisors.

Supervisor Cash Handling
Each Cashier and Supervisor is responsible for their own money and cash drawer. When an employee is provided with a lunch the cashier removes his/her cash drawer and the supervisor or relieving cashier uses his/ her own cash drawer; this eliminates multiple persons being responsible for the same cash drawer. There are times when money will change hands such as:

Issuing/ turning in banks Issuing change funds
Making a cash drop for excess cash in the drawer
End of shift cash verification
During such times, the Supervisor will verify the cash jointly with the cashier. Procedures are in place that require signatures when cash is transferring ownership. Cashiers, however, drop final revenue for their shift directly into the drop safe.

Use of Automated Payment Systems
ABM has extensive experience in using automated payment systems at airports, hospitals, commercial office complexes particularly when transitioning those facilities from pay- on-exit or partial automation to full automation which is what we are recommending for Palm Springs International Airport.
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Experience with Transitioning from Cashiered to Automated ABM is experience with successfully transitioning parking operations to total automation. ABM Aviaiton in the Southern California market has transitioned over250 facilities from labor driven operations to automated facilities for our clients, and many more nationwide. There is no other company in the California marketthat has more automated parking experience than ABM. Nor is there any other company that maintains a full- time Revenue Enhancing the Transition Experience
While automated operations reduce cashier staffing, the equipment must still be maintained and the customer's expectations forservice must be met. ABM is well versed in processing POF/Automated revenue as well as auditing these types of transactions. Our philosophy in managing automated payment systems is to ensure that the customer experience is equal to the experience the customer would have at a staffed booth. Regardless of the technology, system errors will occur: tickets will jam, bills or credit cards will not be accepted, or the customer will need help understanding how to perform the transaction. Automated payment processes do not equate to leaving the customer unsupported. ABM has developed operational systems that provide the highest levels of customer service at the lowest operational costs and enables us to handle these" exception transactions." ABM would offer several recommendations when selecting the future automated system. First is to minimize the acceptance of cash at automated terminals. Accepting cash is expensive, both in the processing of the cash from the equipment to the bank, as well as increased expenses in additional security while servicing the machines. Several airports have made successful transitions away from accepting cash at the POF machines—' successful' being defined as no negative impact on perceptions of customer service. The key forthe transition is to understand that removing the cash option from the POF machines is not the same as no longer accepting cash for parking. Customers will always have the option to pay with cash— but this will be done at the cashier booth.

Our second recommendation is to develop a well- thought out plan to transition customers from cashier exists to either POF payments to either pay- in- lane (PIL) or credit card in/out payments. Either of the proposed options represents the natural progression from the customer's willingness to use an automated payment option. While POF is an improvement over cashier transactions, the ultimate goals are to not issue a physical ticket at all. Each physical ticket represents an opportunity for manipulation, incurs costs in providing the tickets, and requires expensive machinery to process that m ust be maintained. ABM has a very successful history of transitioning customers to the more efficient automated payment options such as Honolulu, La Guardia, Minneapolis- St. Paul and Newark Liberty which are all automated facilities with great success.

Finally, ABM prides itself on refusing- to accept the status quo. As technology opens new opportunity, every effort should be made to identify what opportunities are right forthe Airport and to integrate such opportunities in an efficient manner. Automating the processing of parking coupons to allow redemption in non-staffed lanes is just one example of a means to increase efficiency, reduce costs, and improve customer service. n
Remote Reports
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1 ABM has the ability to provide all revenue control reports and monthly landowner statements via our www. ABM4WD. com website. This portal can house not only the required reporting but claims information, rate surveys, customer inquiries and complaints log and any other information that the City would like to access. The website is secure and requires user log on to approved and authorized users only.

Prelim and Secondary Auditing Procedures
Preliminary Auditing Procedures
ABM Parking' s internal audit department performs audits forthe parking operations at airports in accordancewith generally accepted auditing practices. During the course of our audit, we will evaluate the integrity, organization, administration, risk assessment and monitoring functions of the airport parking system. The audit will encompass all aspects of the parking operation including an evaluation of the results of the on- site audit team. All results are reported to our clients and to ABM senior management.

Locations will be audited on the accuracy of their financial reporting, record keeping, gross deposit and cash handling procedures, credit card settlement, promissory notes, exception ticket verification, ticket accountability, staffing levels, payroll processing and labor hours, reimbursable expenses, and safety. All auditors will arrive unannounced at the location.

All reports are audited for accuracy. The information entered on the cashier shift report is audited and verified against the Shift Summary Analysis. The Daily Report is checked for accuracy and reconciled to the credit card and cash drop totals. Cash drops are reconciled to the Facility Shift Deposit Report and then verified against the deposit slip.

Credit card transactions are checked for compliance with the non- signature limit. All manually processed transactions are reviewed to ensure that the required imprints are attached and complete with the required information. The credit card totals are verified against the Terminal Batch Reports, the Cashier Shift Reports, the Credit Card Reconciliation Log and the Daily Consolidation Report.

All exception transactions are reviewed for compliance with the approved policies and procedures. Exception counts are verified to the Shift Summary Analysis Report. Each exception ticket is verified against the Shift Summary Details Report and reviewed to ensure that all required information is recorded on the ticket. All lost, swapped and stolen tickets are reconciled to the License Plate Inventory Report. Validated tickets are audited to ensure that the correct validation code was used and that all required approvals were obtained.

All over rings and under rings are reviewed for authorizations and explanations. Promissory Note transactions are verified for accuracy and completeness and are reconciled to the Promissory Note Report. Car count and ticket accountability reports are audited for accuracy.

The monthly statement will be reviewed to ensure that all submitted expenses were in accordancewith the terms of the parking management agreement. Afull report is provided to the client, ABM' s Regional Vice President and Executive Vice President. The report will be reviewed with the on- site management team and will used as a training tool for the on-site auditors.
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OperationalAudits ProceduralAudit
Cashier Shift Reports PerimeterIntegrity
Exception Tickets Y Equipment Performance
Promissory Notes Reconciliation of RCS Reports
Gate Count! Vehicle Count Analysis Effectiveness of Internal Controls Credit Card Transmittal Report Procedure Manual
Cash/ Checks collected Safety Audit
Shortages/ Overages Car Counts/ Ticket Accountability
Daily Deposit Paperwork Security
Bank Reconciliation Review Monthly Statement
Inventory Analysis Ticket Posting and Revenue Reports
Secondary Audit Procedures
Secondary audit procedures are completed by third party auditors. Third party auditors perform revenue audits, ticket shops and customer service audits. ABM is committed to quality in all aspects of the parking industry and the parking operation is guided by measurements of success. This commitment is demonstrated by the variety of procedures and programs actively utilized by our company to monitor the success of the parking operations.

We will establish metrics for all aspects of the operation and will work with managementto develop a program of customer surveys and use these findings to continually improve the ti customer' s experience.

It is important that customers have a great experience when visiting the facility and this experience includes the parking, valet, and shuttle programs. These are a few programs that have been implemented with favorable results and will be implemented at Palm Springs International Airport.

Ticket Shop— An auditor arrives at the facility unannounced and takes a ticket. The auditor will stay for a lengthy period to pay for parking. The auditor may either present the ticket or indicate they have lost their ticket..The auditor will document the ticket information and method of payment. All the cashier tickets will be audited the following days to ensure the ticketwas processed correctly and the revenue report.

Revenue audits— annually a team of auditors will audit all revenue reports, monthly reports and operating procedures at a facility to ensure adherence to all Standard Operating Procedures. Revenues will be audited to ensure timely deposit, accurate reporting and proper ticket processing. The revenue control equipment will be reviewed to ensure no loopholes exist and equipment is functioning properly. PCI compliancewill be reviewed.

Customer& Client Surveys— Surveys are periodically distributed to solicit feedback on the facility and the level of services. The results of these surveys will be shared with HJAIA to identify issues or concerns from the customer' s perspective and to help us develop solutions. In addition to surveying customers of the facility, we also distribute surveys to every client on an annual basis. Over the past several years, the companies ABM has consistently achieved accumulated scores of 90% or higher.

Customer Response Program— Monitors, tracks and responds to all customer inquiries.

Inquiries are logged on a Customer Response Form and copied to the Senior Project Manager. r` Customers can also respond by visiting our website.

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Mystery Parker Program — An individual sent by our third- party auditor poses as a patron and rates the treatment he or she receives from the parking personnel. Positive feedback results in a favorable review and immediate reward ( dinner for two, movie tickets, etc.). Negative feedback results in constructive criticism and target points for improvement.

Complaint Resolution— ABM strives to resolve customer issues and complaints as soon as possible. If a problem arises at our operation, customers can simply ask to speak to the manager on duty. Our managers are trained in customerservice and are familiarwith many of the situations they may be confronted with. This hot line number and website address will be posted at the facilities and in shuttle buses, so customers know where to forward comments, suggestions or complaints. All issues are logged into a complaint database documenting all detail. The complaint database sends the issue to the General Manager for investigation.

The Quality Assurance Programs will enhance the operations of the Airport parking operation and serves as one more example of our commitmentto our customers.

Although these special programs are important, we understand that the best way to ensure quality service is for management to be ever- present at the facility working with the staff, role modeling desired service behaviors. Additionally, constant and open communication with Management is a vital component in monitoring our and improving performance.

Customer Service Policy and Training
We currently manage and maintain first- class public parking and shuttle transportation operations at a number of significant airports across the country. We therefore understand the paramount importance of customer service, both in terms of providing a positive parking experience for the traveling public and enhancing the image of our airport clients.

In order to meet and exceed the Palm Springs International Airport' s ( and our own) expectations for achievement of a high level of customer service, we will provide at PSP the customer service programs that have proven to be so successful and at our other airport operations, and have led to such achievements as winning the "Best Customer Service Award" by a Port Authority of New York and New Jersey contractorfor our John F. Kennedy International Airport operations. The customer service programs that we have developed, and will continue to develop, focus on:

Process orientation rather than task orientation
The need to service the" internal" and " external" customers C Teamwork
Communication
Process improvement
Overall enhancement of customer service skills
Appearance
e Accountability
Understanding policies, procedures, incentives, disciplinary action, etc.

The following is a brief outline of some of the benefits that have already been realized due to the implementation of these programs at some of our airport operations:

Research has shown that if people don't recall, review, or work with what they've learned on a given day within 24 hours, they will forget 50-80% of it. Delivering customer service training every six months has allowed employees to learn, use and retain information.

Reduction of costly mistakes- the ability to deliver outstanding customer service has proven to reduce complaints and the amount of monetary compensation asked for by 24 Management Plan
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customers.

Employees relate and communicate with each other in relation to customer encounters and have created stronger team unity.

Performance increases on internal and external performance evaluations, especially during the month( s) following training sessions.

Increased positive customer feedback through complimentary letters and phone calls.

In some individual cases, employees have taken the training beyond job application and changed their overall behavior and attitude.

Continuous training has created leverage when unacceptable employee behavior must be acted upon.

Continuous training has allowed us to base incentive. programs on performance and pinpoint positive behaviors that were a direct result of the training program.

Employees surmount difficultsituations by skillful, active listening. This is a skill learned specifically through training programs.

We have always focused on the quality and effectiveness of our management, operational and administrative plans for providing superior customer service, while exceeding customer expectations and providing a lasting positive parking experience.

We are therefore committed to hiring, and more importantly, retaining quality individuals who exemplify the utmost in customer service and operational efficiency.

We strive to hire, train, review and reward employees in an orchestrated effort to ensure that there are no surprises. All employees are kept abreast of management expectations and on where efforts must be made to improve performance. We believe that great customer service can be realized through treating our em ployees the way we would like our employees to treat. our customers.

Personnel Policies
Employees are bonded under our Crime Insurance Policy issued to ABM for our clients upon approval of a signed contract.

Employee Duties & Qualifications
Qualifications
Unless noted specially, new employees must also meet the physical requirements, have a high school education or GED equivalent; excellent verbal and written communication skills; ability to perform essential job functions as outlined in the formal Job Description with Human Resources; ability to stand or sit for long periods of time; grasp and lift objects essential to their job duties; Shuttle drivers must also possess a Class A and/or B commercial license for all shuttle_ positions, maintain a clean driving,record, and successfully pass all Drivers Training.

General Manager( GM) Qualifications& Job Description:

The GM is the senior representative for ABM on a full-time basis at the Airport, responsible for the administration and operation of the public parking and shuttle operations. Duties include:

Plan, organize, direct and evaluate the required practices, programs, and activities of the entire administrative, supervisory, cashier, attendant and other personnel at the facility.

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Ensure adherence to established policies, rules and regulations of ABM and Airport.

Maintain close liaison with the Airport Administrator, handling problems of mutual concern such as minimizing traffic congestion leading into and out of the various facilities, and other items relative to security and to the property of the Airport and patrons.

Originate and enforce standards regarding parking employees' personal appearance and demeanor to assure a professional, first- class operation.

Ensures adherence to hiring practices and final selection and dismissal of parking personnel and supervise assistant personnel and office staff.

Responsible for achieving an acceptable level of public relations by all employees.

Initiate and direct the orientation and training of all employees to assure maximum efficiency and safety at all levels of the operation.

Review all records and reports and take necessary action directly or through staff to improve the proficiency and accuracy of parking employees.

Responsible. for the preparation and evaluation of the monthly billing and providing required management reports as directed by the Airport and its Finance Department.

Maintain petty cash account, which is to be used for purchases to ensure uninterrupted parking operation, authorize purchase of supplies, services and materials associated with the administration and operation of the facilities.

Assure the timely submission of required operational and administrative reports regarding pertinent parking operations activities and revenues generated.

Assure cooperation and communication with Airport Staff regarding equipment malfunctions, condition and maintenance requirements. Establish and maintain an ongoing daily maintenance log, indicating location, date, and time of notification.

Assure that all Workers' Compensation Claims are processed in a timely manner.

Responsible for the submission of yearly operational budget. Provide a budget analysis and substantiate each item' s increase or decrease from the prior year.

Conduct unannounced personal inspections, observe and evaluate performance of subordinate personnel in fulfilling patron service standards.

Conduct unannounced personal audits, to observe and evaluate office record-keeping and accounting and cash control performance.

Conduct facility inspections on a frequent basis to determine safety and appearance and report to Airport Authority deficient items.

Responsible forcompliance with all U. S. Government, State and City requirements, codes and statutes regarding employment and equal employment opportunities.

Responsible for analyzing operation and make relevant recommendations to Authority.

Qualifications/ Requirements:

Preferred 2- or 4-year college degree. Ability to multi- task and possess strong accounting and cash handling skills. Computer literate and experience in parking preferred. Possesses valid driver' s license and clean driving record.

Capabilities/ Responsibilities:

Operational activities related to parking lot operations, detailed accounting of revenues and review of related internal control documentation, the maintenance of parking facilities and scheduling of personnel.

Oversee supervision of management staff, shift supervisors, valets, maintenance staff, and other personnel engaged in directing traffic, collecting fees and scheduling of personnel; assist in supervision of and coordinating special events parking and snow removal during inclement weather months. 26
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Assist in planning and scheduling work for the group, ensuring proper distribution of assignments and adequate manning, space and facilities for the performance of duties.

Assist in training employees, supervisors and maintenance staff.

Checkout cashiers and pay stations at end of shift including verifying cash deposit, reconciliation to cash register tape and lane counters, review of tickets to ensure proper documentation of exceptions, and recording cashier activity in revenue accounting software. Prepare daily, monthly and annual reports.

Participate in a variety of duties involved in directing and controlling traffic and access to parking throughout lots to include directing the movement of vehicular traffic and regulating and monitoring vehicle parking. Monitor and correct safety hazards.

Oversee the upkeep of record storage and ticket inventory.

Authorize and direct the towing of illegally parked vehicles. Resolve damage complaints from customers.

Monitor operation of control equipment and automatic gates and replace expendable supplies such as tickets and print ribbons; notify contractor for other repairs. Perform other related duties incidental to the work described herein.

Assist in promotion of facilities and performs other related functions, as assigned.

Shift Supervisor
A Shift Supervisor, as a senior member of the GM' s Staff, and charged with the responsibility of organizing and directing subordinate personnel in all aspects of Standard Operating Procedures necessary to maintain a professional, first class, day-today operation. Duties include:

Maintain liaison with the GM on all aspects of the operation, daily, advising of any problems encountered or anticipated which should be discussed and resolved.

Be responsible in matters normally requiring the decision of the GM, to act on his/ her behalf should he/she be absent or unavailable. Such actions are to be documented, outlining the incident or subject and the resolution of the problem.

Monitor and review daily all required logs, for completeness and accuracy, assuring that proper accumulation of permanent records is maintained.

Maintain close liaison with Maintenance Technicians on day-to-day equipment problems and assure cooperation of ABM personnel regarding equipment malfunctions.

Monitor and review shift schedules to ascertain that staffing requirements are being maintained and overtime demands are kept minimal and review attendance reports.

Responsible for the replacement of personnel losses, interviewing and hiring through the utilization of the standard hiring practices, ensuring that an adequate staff is maintained.

Evaluate the progress of employees within the trainee probationary periods, advising them of areas needing improvement before permanent status can be assigned.

In conjunction with job performance information, provided by the Shift Supervisors and the utilization of payroll and cashier records, evaluate the progress of employees and provide training when necessary and counsel those with poor attendance records.

Prepare and maintain Supervisory Staff schedules to ensure maximum utilization of available personnel. Contemplated changes of shift assignments are to be discussed and mutually agreed upon with the Manager prior to the initiation of such change.

Conduct preliminary investigation on any customer complaint, investigate and issues disciplinary action as appropriate.

Be familiarwith and enforce all policies set forth by the Aviation Department and ABM Management Plan -
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and prepare and update training manuals
Prepare a monthly ticket inventory.

Remove abandoned vehicles from the Airport facility.

Supervisor Position Overview
Generally responsible for employee oversight and supervision, ensure safe and efficient operations, and outstanding customer service provided to customers. Job Duties include:

Supervisor hourly employees,. maintain employee scheduling and vacation coverage Manage vehicle flow in valet area and direct employees where needed First line resolution for customer issues and first line investigator for claims Interview applicants and mentor and Counsel employees on needed progress Good customer service and problem- solving skills and work well with others Educationfrraining/ Licenses( s) Required:

High School education or equivalent and some college coursework and/ or customer service training helpful.

Experience/ Job Knowledge:

A history of working the public service industry, a solid employment record and previous experience as supervisor is preferred.

Essential Job FunctionslQualifications: Maintain high level of professionalism/ communication skills as main contact for client.

Must have ability to work with little to no supervision and be able to independently determine tasks to complete daily.

Must be able to perform all physical aspects of the above job duties.

Must be able to speak/ understand written English.

Previous experience preferred but not required.

Cashier
Cashiers are the most important link in the operation of the parking facility. All revenue taken in by the facility will be collected by cashiers. The Cashier is the last representative of the company the customer will encounter. Listed below are some of the more important aspects of a cashier' s job:

Report directly to Shift Supervisors
Support supervisors by maintaining open communication regarding day-to-day operations, reporting unresolved issues/ concerns to supervisors and relaying information tocustomers.

Responsible formaintaining a high standard of customerservice in a courteous and professional manner with the highest consideration for quality and safety. Responsible forgiving routine information to the public, such as rates and directions.

Responsible for computing the correct parking fee for the customers.

Responsible for computing the correct parking fee, collecting parking fees, and returning correct change to the customer and any cash variances.

Responsible for preparing drops when notified, maintaining all required records tickets, credit card slips, etc.).

Responsible for procuring a Shift Supervisor's approval for all exception tickets.

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Taxi Starter
Taxi starter personnel manage the provider/customer interaction at the taxi curb. Duties include:

Greet customers upon arrival at the taxi curb.

Provide for initial visual inspection of taxi's arriving at curb for pick- ups.

Provide customers general information for services and area Document and report any issues that may arise during the transaction.

Dispatch shuttle to pick up customers for transportation back to holiday lot ( seasonal).

Qualities/ Requirements:

Good verbal and written communication
Ability to stand for long periods of time
Traffic Enforcement Officer
Traffic Enforcement Officers manage the traffic flow at the terminal front. The position requires the, ability to communicate in a positive but authoritative manner with pick up and drop off traffic. Duties include:

Thorough command of roadway policies for vehicular use of the roadways.

Ability to diffuse confrontational situations.

Provide customers general information for services and area.

Accurately and professionally document and report any issues that may arise during the transaction.

Qualities/ Requirements:

Good verbal and written communication.

Ability to stand for long periods of time.

Recruitment / Hiring
ABM Aviation recruits employees using a variety of sources such as new media, social media, job fairs, employment centers, job placement centers and our most successful, employee referrals. All employees are required to submit to our strict prescreening process which includes substance abuse screening, criminal background investigations, reference checks, and Department of Motor Vehicles Checks for all employees in driving positions. All employees who drive with ABM will also be enrolled in our DMV pull notice wherein the employee' s driving record will be pulled every six month and after any" incident" to verify clean driving record.

Employees who fail to maintain a clean driving record will be removed from a driving position up to and including discharge.

Pay Scale
In order to attract and retain quality employees, ABM pays competitive salaries and provides a comprehensive benefits package. The proposed pay scale is:

General Manager 27-$ 30/ hour
Shift Supervisor 23 -$ 26/ hour
Parking / Taxi / TEO 13 -$ 15/ hour
Shuttle Driver 14 -$ 16/ hour
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4 Benefits
To qualified employees, ABM offers a comprehensive package that includes medical, dental, employee stock purchase, death benefit, 401K for non- union employees, vacation, sick days, 7 paid holidays and commuter transit and parking benefits.

Training
ABM provides new hire and retraining opportunities throughout an employee' s career with ABM Aviation. Outlined below we have recapped our training programs beginning with new hire orientation and then ongoing training.

Comprehensive Orientation
ABM believes the hiring process is one of the most critical aspects of any successful operation.

In turn, we have established an employee orientation program that is unsurpassed in the parking industry. Throughout the orientation, the opportunities to advance in the company and in the industry are emphasized. Further, we stress that ABM Aviation considers itself to be an actively employee- oriented company. Dedicated workers will.not go unnoticed, and those showing superior work habits will be rewarded. New Hire Orientation includes:

All About ABM and ABM Aviation- Employees are provided with the basic background knowledge and philosophy of who ABM and ABM Aviation are and what our philosophy is. All new hires are issued an Employee Handbook which contains detailed information on all the issues discussed during orientation.

Benefits- New employees receive information about their health and welfare benefits, if applicable as well as the holiday schedule, vacation policies, stock purchase options, 401K plan, available scholarship programs, and ABM Aviation' s Roadmapto the Future.

Safety in the Workplace - All new employees are familiarized with the ABM Parking Safety Program, through which they learn to recognize potential hazards, correct existing problems and conduct safety maintenance inspections to reduce risk or eliminate it altogether. Safety awareness training includes parking- related issues like vehicle damage, personal liability, workers' compensation and theft. Special attention is given to the specific hazards that come with certain job functions, such as maintenance, parking attendants, valets, shuttle bus drivers and cashiers including knowledgeable about proper reporting procedures if an incident occurs.

Job Specific Training- AII new employees are given hands- on training with respect to the equipment they will use. Generally, this training will take place before the employee begins his field service. New hires also are given the opportunity to complete, review and correct the forms they will use as part of their daily activities, which promotes accuracy and familiarity with appropriate parking terminology and the particulars of their work site. A Training Manual is issued to each employee to provide general guidelines and procedures for performing specific job tasks.

Customer Service- To ensure that our employees demonstrate a proper customer service attitude, we end the orientation class with a powerful emphasis on customer service. The philosophy of ABM Aviation is shared with the entire class and our ever important" What is a Customer?" plaque is prominently displayed in the classroom setting. All the components of the Customer Courtesy Program, as discussed in the Customer Service section of the proposal, are reviewed in detail and the group practices using the components during the job- specific training 30 J
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portion of the program. Not to be forgotten during customer service training is such items as uniform requirements, as well as grooming and customer greetings, all of which are discussed in detail during the initial orientation. Please see our Customer Section for more detailed information.

Conflict Avoidance- Role-playing is an important part in preparing the employee for what he or she may encounter in the field. We create situations and role- play with the employees, then as a group we discuss the positive and negative behaviors used by the employee in handling the situation. This practice encourages employee involvement and requires them to draw on the valuable resources provided during training.

Attendance- Excellence in attendance is expected of all employees. Absences and tardiness disrupt the normal conduct of our business and are an imposition on other employees. Accurate records of absences and tardiness will be maintained. Employees are responsible for their attendance and punctuality. It is the responsibility of the General Manager to maintain accurate attendance records, payroll records and vacation status.

Onsite Field Training- Each facility is unique in its layout, services, customer needs, and even employee functions. Therefore, classroom training must be followed up with on-site training.

This segment of the orientation will consist of a variety of information such as the mission and goal of the Airport, a tour of the parking facilities, as well as specific knowledge of the facility layout, size, staffing and schedules. Employees are taught information that will be helpful when answering customer inquiries about the Airport facilities.

Ongoing Development for Existing Employees - In addition to the comprehensive array of topics presented to new employees, ABM Aviation prides itself on the ongoing training programs it requires of our team members. We understand that it is imperative that we provide continuous Z training to all our employees, enhancing their skills and knowledge of the parking industry. By investing in their potential, we develop top- notch, quality employees. Several of our ongoing, industry- leading training programs are discussed in detail in the pages that follow.

Cross- Training- Within the parking industry, it is critical that on- site employees be crosstrained to perform the other functions and tasks required at their individual facility. To ensure capable and well- trained employees are always readily available, each Facility or General Manager maintains an on- call list of employees. These lists are compiled of employees crosstrained in equipment types and job functions such as cashier, or attendant assistance, and located within a reasonable distance from their original job site. Generally, employees in crosstrained positions or in the" float pool" have many of the skills necessary to advance when promotional opportunities become available.

Safety Training Seminar- ABM understands that is truly in the best interest of the corporation to reduce its claim exposure to offer competitive rates to clients. Therefore, ABM has developed an aggressive Safety Program. Ourfull time Director of Loss Control ensures that all objectives of the Safety Program are met and include vehicle/ driver' s safety, personal protective equipment, Accident and Illness Prevention Plan, Safety Awareness, Workers' Compensation and Public Liability ( Property Damage.

Standard Operating Procedures ( SOP) Training Seminar - Annually, the General Manager will attend a SOP training session which is conducted by our in- house auditing staff. The seminar includes a structured discussion outlining any new company policies and procedures as well as a review of existing policies and discussion of new concerns or issues. Shortly thereafter, the auditing staff checks and rechecks the facility to ensure that all the new or revised procedures have been fully implemented. In those instances where deficiencies are detected, the GM will be required to attend a supplemental training session.

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Technology Training- On an" as needed" basis, ABM offers its employees extensive training v on several of the most common programs utilized today. Whether training the novice who virtually possesses no knowledge of computers or the experienced user desiring only to brushup on his/ her skills, ABM' s training department is quite capable. We encourage the GM to take advantage of available training to expand his expertise in area such as Microsoft Project, Microsoft Excel and Microsoft Word, ail offered at no cost to the project.

Employee Conduct and Discipline
ABM has a philosophy that we strongly believe in, post in our offices, in the break rooms, and t share every chance we get. ABM believes in Respect, Fairness and Dignity and we expectthat our employees conduct will reflectthat:

Respect- We have nothing but the greatest respect for our skilled and hardworking employees. We respect the needs and concerns of our clients and do our utmost to solve their challenges. Every time.

Fairness - We believe in just treatment for all. We strive to lead the facility services industry through our honest, ethical attitude and open communication with all employees and clients.

Dignity- Self-respect begins on our home turf. We strive to uphold a sound business philosophy in all matters, whether it concerns our employees or our clients. When it comes to integrity, we don' t compromise
ABM believes in a policy of progressive discipline whether the employee is part of a Collective Bargaining Agreement or not. Our objective is to work with our employees in developing their skills and professionalism. Employees receive regular feedback and an annual evaluation. The evaluation offers a formal opportunity to discuss future goals and areas of excellence or those requiring improvement. An Employee Handbook is issued that outlines the policies and procedures and guidelines for employee behavior on the job.

Evaluation of Employees
Frequency- All new employees, upon graduating from the training program, can expecta performance review after 90 days on the job. The evaluation review covers all areas of the employee' s responsibility. Technical, behavioral and customer relations skills are considered in the overall performance evaluation. For instance, in the case of a cashier, data compiled from cash audits and quality control inspections are considered important to the review. Complaints or compliments from the traveling public would also play a major role in the process. The performance of supervisors or managers would be weighted towards policy compliance, timely reporting and financial performance of the operation.

Promotion- ABM promotes from within the company. Employees are made aware of this policy early on and encouraged to strive for advancement. Promotion, pay raises and continued employment are all tied to performance. in short, the employee who demonstrates superior job skills and knowledge and a desire to do something extra will be rewarded with additional responsibilities and promotion. Most of our present management started at the lowest levels of responsibility and have worked their way through the ranks. This is common knowledge at ABM and provides the impetus for employees to do the very best job possible.

Progressive Discipline - ABM adheres to a strict set of policies concerning discipline that may lead to a demotion or involuntary termination. For the protection of the employee, it is important that when a rule violation occurs, the employee is notified verbally with a written notice to their 32 l
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personnel file to memorialize the conversation. This follows a systematic course that progresses with additional warnings if the rule violations continue, eventually leading to termination. It is important that all discipline be leveled uniformly and that all employees are expected to adhere to the same rules and regulations.

Terminations- It is important that all terminations, voluntary or not, be handled in a professional manner consistent with all state and federal laws. ABM has a fully staffed Human Resources Department to monitor and assist all field personnel in the sometimes- delicate procedure of a dismissal. In the case of a firing, it is our practice to initially suspend the individual pending a brief investigation. This allows us to make sure the termination is warranted and allows the field manager to receive proper direction before making the termination final. In every case, all departing employees receive an in- depth exit interviewwhere all questions are answered including an explanation of available continuing benefits.

Guidance of Supervisory Personnel- Supervisory personnel and training will be the direct responsibility of our on- site General Manager. As a senior staff member, she will be charged with the responsibility of organizing and directing subordinate personnel in all aspects of required procedures and standards necessary to maintain a professional first-class operation.

To assist management, we have a Human Resources Manual which is available online through our parent company ABM Industries, Inc.

Uniforms- AII employees are required to be in a complete uniform during work hours which consists of dark pants, white shirt with tie or a polo shirt, dark shoes and a jacket. The monthly uniform cost per employees includes the weekly pick up, cleaning and return of uniforms to the location. If necessary, repairs will also be made at no additional charge. We believe the monthly uniform program always keeps employees looking professional and clean and creates consistency.

I
EEO Policy
ABM is an Equal Employment Opportunity( EEO) and Affirmative Action( AA) employer. The Company makes employment decisions based on merit in order to ensure the full utilization of people of all backgrounds who possess the best available skills in everyjob.

Company policy prohibits discrimination based on race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, amnesty, status as a covered veteran or any other consideration made unlawful by federal, state, or local laws.

ABM policy also prohibits discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful. This policy applies to all terms and conditions of employment, including, but not limited to recruitment, selection, assignment, promotion, termination, reduction in force, transfers, benefits, leaves of absence, compensation, social and recreational programs, training, and education.

The Company is committed to compliance with all applicable laws providing EEO. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors and coworkers. All employees are encouraged to assist the Company' s affirmative efforts in support of its EEO/ AA policy, including the recruitment and referral of qualified individuals. All members of management must be familiarwith this policy and mustfully support it. They are responsible to apply these principles in good faith, and their performance under these policies is reviewed.

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organizations concerned with employment opportunities, as well as with its suppliers and J subcontractors, in support of its EEO/ AA policy.

Disability Accommodation - To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations forthe known physical or mental limitations or an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship would result. Any applicant or employee who requires an accommodation in order to perform the essential functions of the job should contactABM' s Human Resources Department and request such an accommodation. The individual with the disability should specify what accommodation he or she needs to perform the job. The Company then will investigate to identify the barriers that interfere with the equal opportunity of the applicant or employee to perform his or her job.

The Company will identify possible accommodations, if any, that will help eliminate the limitation. If the accommodation is reasonable and will not impose an undue hardship, the Company will make the accommodation.

Reporting and Investigation- If an employee believes that he or she has been subjected to any discrimination, the employee should report the discrimination to his or her supervisor or Human Resources. The complaint should be specific and should include the names of the individuals involved and the names of any witnesses. If the employee needs assistance with the complaint, or if the employee prefersto make the complaint in person, the employee can contact Human Resources or call the Compliance Hotline at 1- 877-253-7804. The Companywill immediately undertake a confidential, thorough, and impartial investigation to resolve the situation.

Affirmative Action( AA)- ABM maintains an AA Program as required by law because its business units hold federal contracts and subcontracts. Executive Order 11246, as amended, not only prohibits discrimination in employment, it also requires federal government contractors and subcontractors to identify classifications with under representation of minorities, females, covered veterans and persons with qualified disabilities; to set goals and timetables for increasing the employment of underrepresented groups, to develop an AA Program, and take extra steps for implementing those reasonable goals through outreach, recruitment, training, and other special activities and commitments.

Any goals that are established are not intended as rigid, inflexible quotas that must be met, but rather as targets reasonably attainable by applying every good faith effort in implementing these plans. The use of goals in the Company' s plans is not intended to discriminate against any individual or group of individuals with respect to any employment opportunity forwhich they are qualified on the grounds that they are not the beneficiaries of Affirmative Action themselves. Nothing in the Company' s AA Plans is intended to sanction the discriminatory treatment of any person. Thus, the Company' s plans have been developed in strict reliance upon the guidelines on AA issued by the U. S. Dept. of Labor.

Sexual Harassment. Policy
ABM will not tolerate harassment of employees by anyone, including any supervisor, co-worker, vendor, client or customer of the Company. Unlawful harassment is unwelcome or unsolicited speech or conduct based upon age, sex, race, color, creed, religion, national origin, ancestry, physical or mental disability, marital status, sexual orientation, or any other protected status under federal, state or local law.

One form of unlawful harassment is sexual harassment which is defined as unwanted sexual advances, requests for sexual favors or other visual, verbal or physical conduct of a sexual 34 Management Plan
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nature. This definition includes many forms of offensive behavior and includes gender-based harassment of a person of the same sex as the harasser.

It is the responsibility of any. employee who has been harassed, discriminated against, or retaliated against, or who has witnessed such harassment, discrimination, or retaliation, to immediately report it using the Complaint Procedure. It is the responsibility of any manager who has received an employee complaint of harassment, discrimination, or retaliation, or who has witnessed harassment, discrimination, or retaliation, to immediately report it using the Complaint Procedure.

Retaliation - It is unlawful to retaliate against an employee forfiling a complaint of sexual harassment or for cooperating in an investigation of a complaint for sexual harassment.

Disciplinary Action - If it is determined that inappropriate conduct has been committed by an employee, the Company will take appropriate disciplinary action. Consequences may range from counseling to termination of employment and may include such other forms of disciplinary action as are deemed appropriate under the circumstances. Managers who fail report employee complaints may likewise be subject to disciplinary action.

Complaint Procedure- Employees and managers should report incidents of harassment, discrimination or retaliation by using the complaint procedure outlined below. This includes incidents with customers, tenants, suppliers or independent contractors. All employees are provided the following information:

The ABM Compliance Hotline at 1- 877-ALERT 04( 1- 877- 253-7804). The Hotline is staffed 24 hours/day, 7 days/ week and specialists can take calls in any language.

Reports can be made anonymously and are also accepted online at www. abmhotline. ethicspoint. com. Reports are taken by an unbiased vendor and are forwarded in a secure and confidential manner to an appropriate Human Resources professional for prompt investigation; or
Your local Human Resources representative or regional HR Director; or a
The ABM Employee Relations unit at( 415) 351- 4367. Employees may raise concerns and make reports without fear of retaliation by management, employees or coworkers.

Our Human Resources will conduct an immediate, thorough, objective and complete investigation of all complaints.

Safety Policy
ABM operates in compliance with applicable health and safety regulations and laws; and we expect our employees to comply with established safety, health and environmental regulations and our own standards, which may be stricter. Any workplace accident and any unsafe working conditions or practices must be reported immediately. The health and safety of our fellow employees and others require that each employee works freefrom the influence of any substance that could impact or prevent a safe working environment. Employees are prohibited from using or possessing alcohol or drugs in violation of any federal, state or local law, regulation or ordinance or Company policy at the workplace or in connection with ones work, in a Company vehicle or in any motor vehicle when used in connection with Company business.

Subject to the provisions of applicable laws and regulations, we prohibit the possession or use of any firearms, other weapons, explosive devices and/or dangerous materials while conducting Company business, at the workplace or in a Company vehicle.ABM has specific safety policies and procedures related to:

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Alcoholic Beverages and Drugs
Vehicle Safe
Workplace Safety
OSHA Requirements
Accident Illness and Prevention Plan
Personal Protective Equipment
Emergency Procedures
We have provided a sampling below of some of the specific general work rules related to Alcoholic Beverages and Drugs and Vehicle Safety to provide SMF with a more in- depth look at our safety program. Further guidance on maintaining a secure workplace can be found within the ABM Injury and Illness Prevention Program Manual- a complete listing of ABM' s Health and Safety policies is available in the Occupational Safety and Environmental Management Policy Manual from ABM' s Safety Services Department at
http:[/ appsi. abm. com/ Corporate/ Safe! y/osem. nsf
General Work Rules: Alcoholic Beverages and Drugs
ABM is concerned about the use of alcohol, illegal drugs, or controlled substances, as it affects the workplace. The use or possession of these substances on the job constitutes a potential danger to the welfare and safety of other employees and exposes the Company to the risks of property loss or damage, or injury to other persons. The following rules and standards of conduct apply to all employees either on Company property or during the workday( including meals and rest periods). Behavior that violates Company policy includes:

Possession or use of an illegal or controlled substance, or being under the influence of an illegal or controlled substance while on the job;
Driving a Company vehicle while under the influence of alcohol; and Distribution, sales, or purchase of an illegal or controlled substance while on the job.

Violation of these rules and standards of conduct will not be tolerated. The Company reserves the right to inspect employees, their possessions, and their workspaces and to implement other measures necessary to enforcethis policy against alcohol and illegal drug Off-the-job drug use, possession or sale which has adverse effect on the Company' s customers, other employees, the public or the Company' s reputation or image can also be considered a violation of this policy. In deciding what action to take, the Company will take into consideration the nature of the conduct and the employee' s present assignment and record with the Company.

Additionally, any employee who is taking prescription and/or over-the-counter drugs which impair the employee's ability to work in a safe or productive manner, must notify a supervisor of such use immediately before starting, or resuming work. All employees must submit to a postaccident drug test, if an on- the-job injury causes catastrophic injury or property damage, or if Company reasonably suspects the employee is under the influence of drugs or alcohol. Consent to drug or alcohol testing when requested by the Company is a condition of continued employment and refusal is insubordination. Violations of this policy, including refusal to consent to medical testing, will result in the immediate suspension of the employee pending an investigation.
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r,
Health and Safety: Vehicle Safety Rules
ABM has made a commitmentof safety, service, and quality to both our employees and our customers. As part of our dedication to providing a safe and healthful work environment, all employees are required to comply with Vehicle Safety Rules. Failure to comply may result in revocation of driving privileges and other disciplinary actions.

Seat Belts
All occupants must wear seat belts whenever the vehicle is in motion or otherwise required by law.

Mobile Devices
Any employee who drives on Company business may not use a mobile device to read or send emails or text messages while operating a motor vehicle. Employees should safely pull to the side of the road or into a parking lot in order to remove themselves from the flow of traffic prior to emailing, texting, or when receiving or making calls without a hands-free device.Talking on a cell phone without a hands-free device while driving on company business is also prohibited and all state and local laws regarding the use of cell phones in vehicles must be followed.

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PARKING MANAGEMENT CONTRACT AT PALM SPRINGS INTERNATIONAL AIRPORT

EXHIBIT F

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ATTACHMENT" C" Part 1 of 3

MANAGEMENT FEE PROPOSAL

THIS FORM MUST BE COMPLETED, SIGNED AND SUBMITTED IN A SEPARATELY SEALED ENVELOPE# 2" Management Fee", MOT with Envelope# 1, Management Plan') REQUEST FOR PROPOSAL( RFP# 06- 20)

PARKING MANAGEMENT SERVICES AT PALM SPRINGS INTERNATIONAL AIRPORT Responding to Request for Proposal No. 06- 20 for Parking Management Services at Palm Springs International Airport, IIWE will accept as full payment the following fees for providing all labor, supervision, services, materials, equipment, supplies, training, and any other miscellaneous items required to perform the Parking Management Services. The undersigned Proposer proposes and agrees to provide all work and services necessary to deliver the Parking Management Services as defined in the Scope of Work herein.

Contractor is expected to follow all applicable Federal and State Employment laws, rules and regulations. Invoices shall be submitted to the City on a Monthly Basis for actual services rendered, not in advance or anticipation of services " to be rendered" and are payable by the City within thirty( 30) days.

Management Fee( labor only") Schedule for Five( 6) Years:

Currently the employees do not need to be badged. Employees do not pay to park in the designated employee parking lot. Vendors are to familiarize themselves with, and take into consideration, current California legislation affecting Minimum Wage requirements through 2022.

Management Fees( labor only, note ANNUAL COST
minimum hours in Attachment H'):

On- site Manager& Assist.

Mgr.( Supervisor) 146,432
Parking Attendant 164,031
TEO( s) Off-Season 46, 904
Taxi Starter( s) approx. 21 28,393
weeks
TEO( s) Peak 153, 056
Taxi Starter( s) Season 64, 352
approx. 31
weeks
ANNUAL COST: Year 1 ( February 1, 603, 168
2020— Janua 3LM
Year 2( February 1, 2021— January 31, 2022) $ 642178
Year ( February 1, 2022— January 31, 2023) $ 681 231
Year 4( February 1, 2023— January 31, 2024) $ 706 847
Year 5( February 1, 2024— January 31, 2025) $ 738,976
Five( 5) Year Grand Total: 3,372,400
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ATTACHMENT " C"
Part 2 of 3
Proposed equipment replacement or upgrades necessary for the contract term The equipment maintenance will be the responsibility of the Contractor over the ten" of this agreement, the cost should be included in the management fee. The Airport does not have details for the historical maintenance of the equipment.

The cost for all miscellaneous supplies/equipment such as radios, hand held unit for daily vehicle inventorles, phone lines, data lines, tickets, receipts, equipment maintenance, signage and uniforms.

Cleaning the parking offices and all parking booths is the responsibility of the contractor.

Major grounds and parking,lot clean- up Is the responsibility of the Airport staff.

Holiday overflow parking, the cost of the 27 days at 20 hours daily should be included Into the management fee. The hourly quote should be for hours in excess of the base amount. The hourly cost Is to include all costs of the shuttle operation.

Credit card fees will be the responsibility of the City and should NOT be included in the management fee.

The list provided will include all approved equipment to be amortized over the five ( 5) year contract term. To be includedr in the management fee.

Equipment Location Make I Model
PSP Airport SkiData Revenue Control Equipment
PSP Airport SkiData Upgrade ( Refresh Care)
PSP Airport SkiData Upgrade ( P2P)
PSP Airport 4 Person Golf Cart
PSP Airport SkiData Maintenance contract (extended)
Other Equipment
Handheld radios
Computers
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ATTACHMENT" C"
Part 3of3
HOURLY RATES:

Shuttle Operation, Hourly Charge ............$ 22.45 / hour.

Hourly Charge for Cashier. .....................$ 20. 00 / hour.

Hourly Charge for TEO, for special events.........$ 21. 56 ( hour.

To be approved by the City when applicable in addition to the total management fee. ( This would be for special events or service provided In addition to charges as listed in the Scope of Services, item L).

TOTAL PROPOSED ANNUAL MANAGEMENT FEE
Note: The management fee proposal SHALL include a payment to be made to the City of Palm Springs for$ 79,405. 00 by the successful bidder, no later than January 31, 2020. This payment will fund the remaining balance owed for the existing revenue control system. The successful bidder will be responsible to maintain the. Skidata system, software licensing, repairs, parts, maintenance and all others costs to operate the fully operational, PCI compliant revenue control equipment through the term of the agreement.

Inclusive of ALL labor, payroll, materials, equipment, operating expenses and facility InvestmentTo be amortized over five( 5) years:

Year 1 ( February 1, 2020— January 31, 2021) $ 780,888
Year 2( February 1, 2021 — January 31, 2022) $ 808,838
Year 3( February 1, 2022— January 31, 2023) $ 856 779
Year 4( February 1, 2023— January 31, 2024) $ 891, 047
Year 6 ( February 1, 2024- January 31, 2026) $ 933, 244 Grand Total Management Fee for five ( 5) Years $ 4, 270, 796 Four million, two hundred seventy thousand, seven hundred and ninety- six dollars. write the Grand Total amount in words on line above)
NAME OF FIRM: ABM Aviation, Inc.

AUTHORIZED
SIGNATURE:

PRINTED NAME: D. Scott Hutchison
TITLE: Senior Vice President
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PARKING MANAGEMENT CONTRACT AT PALM SPRINGS INTERNATIONAL AIRPORT

EXH I BIT G

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a
t
0 EXHIBIT " G"

FEDERAL AVIATION ADMINISTRATION REQUIRED PROVISIONS

1. Licensee, as a part of the consideration for this License, covenants and aggress " as a covenant running with its interest in property" that in the event facilities are constructed, maintained, or otherwise operated on the Property of the License Areas for a purpose for which a Department of Transportation (" DOT") program or activity is extended or for another purpose involving the provision of similar services or benefits, the Licensee shall maintain and operate such facilities and services in compliance with all other requirements imposed pursuant to Title 49, Code of Federal Regulations DOT, Part 23, Nondiscrimination in Federally Assisted Programs of the Department of TransportationEffectuation of Title VI of the Civil Rights Act of 1964, as such regulations may be amended from time to time.

2. This agreement is subject to the requirements of the U. S. Department of Transportation' s regulations, 49 CFR Part 23. The concessionaire or contractor agrees that it will not discriminate against any business owner because of the owner' s race, color, national origin or sex in connection with the award or performance of any concession agreement, management contract, or subcontract, purchase or lease agreement or other agreement covered by 49 CFR Part 23.

3. The concessionaire or contractor agrees to include the above statements in any subsequent concession agreement or contract covered by 49 CFR Part 23, that it enters and causes those businesses to similarly include the statements in further agreements.

4. In the event of a breach of the covenants specified in Subsection 10. 1 and 10. 2 of this License, City shall have the right to terminate the License and to reenter and repossess the License Areas and the facilities thereon and hold the same as if said License had never been made or issued. This provision does not become effective until the procedures of Title 49, Code of Federal Regulations, Part 23 are followed and completed, including the expiration of any appeal rights.

5. Licensee shall furnish its services on a fair, equal, and not unjustly discriminatory basis to all users thereof and it shall charge fair, reasonable, and not unjustly discriminatory prices for its services; provided that Licensee may be allowed to make reasonable and nondiscriminatory discounts, rebates, or other similar type of price reductions to volume purchases or other rational, reasonable basis. Non- compliance with this provision shall constitute a material breach of this License and in the event of such non- compliance, City shall have the right to terminate this License and any interest in property created without liability or at the election of the City or the United States either or both Governments shall have the right to judicially enforce this provision.

6. Licensee agrees that it shall insert the above five ( 5) provisions in any agreement or contract by which Licensee grants a right or privilege to any person partnership, or corporation to render services to the public on the Lease Areas pursuant to this License.

Nothing in this provision shall be construed as waiving any obligations or requirements of the Licensee pursuant to Subsection 4. 3 of this License or abrogate the rights of the City pursuant to such subsection.
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7. The License shall be subordinate to the provisions and requirements of any existing or future agreement between the City and the United States relative to the development, operation, or maintenance of the Property.

8. This License, and all provisions hereof, shall be subject to whatever right the United States Government now has or in the future may have or acquire, affecting the control, operation, regulation, and taking over of the Property or the exclusive or non- exclusive use of the Property by the United States during a time of war or national emergency.

End of Attachment" K" ( sample contract services agreement) This is also the last page of the RFP document, with the exception of any Addenda that may be issued during the process.
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ATTACHMENT C
CONTRACT SERVICES AGREEMENT NO. A8535
AMENDMENTS NO. 1 - 3

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CITY COUNCIL STAFF REPORT
DATE: JULY 8, 2026 CONSENT CALENDAR
SUBJECT: DESTRUCTION OF OBSOLETE RECORDS PURSUANT TO THE

ADOPTED RECORDS RETENTION SCHEDULE AND DESTRUCTION

PROCEDURE
FROM: Scott C. Stiles, City Manager
BY: City Clerk
RECOMMENDATION:

Adopt a Resolution entitled, “A RESOLUTION OF THE CITY COUNCIL OF THE CITY

OF PALM SPRINGS, CALIFORNIA, AUTHORIZING THE DESTRUCTION OF RECORDS (AS IDENTIFIED ON EXHIBIT “A”) AND IN COMPLIANCE WITH THE RETENTION SCHEDULE ADOPTED PER RESOLUTION NO. 25239.”
BACKGROUND:

On July 25, 2024, the Palm Springs City Council adopted Resolution No. 25239 implementing an updated records retention schedule and destruction process. Resolution No. 25239 superseded the previous record retention Resolutions Nos. 19644 and 21227 adopted on September 15, 1999, and March 16, 2005. The purpose of the records retention schedule is to identify and establish a process to dispose of obsolete records.

The retention schedule was developed in compliance with California Government Code Section 34090 et seq. and will be under periodic review to comply with changes in applicable retention laws.

In accordance with the approved retention and destruction process, attached is “Exhibit A,” the destruction request form. The request forms are drafted under the oversight of the respective department heads, with review by the City Clerk and City Attorney.

STAFF ANALYSIS:

Staff continue to review destruction-eligible records to comply with State law and the City’s approved retention and destruction schedule. In addition, proper records management will mitigate off-site storage costs. Staff are also pursuing the destruction of obsolete physical records to better utilize office and storage space at various City

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City Council Staff Report
July 8, 2026 -- Page 2
Destruction of Obsolete Records
worksites. The destruction of obsolete records is format neutral, including both digital and physical records that have met the approved retention period.

The attached Exhibit “A” is a request by the Palm Springs Police Department for the destruction of physical records in accordance with the City’s adopted retention schedule.

The records pending approval for destruction are felony police reports and non-fatal reports including misdemeanors, citations and non-criminal occurrences within the date range of June 30, 2001, to December 31, 2001. These records are eligible for destruction pursuant to California Penal Code Section Nos. 799-801.

ALIGNMENT WITH STRATEGIC PLANNING:

This item aligns with the following City Council Strategic Plan Broad Goal: Infrastructure and Facilities.

Approval of this action supports the improvement of City infrastructures and facilities by allowing for a better utilization of office/storage space.

REVIEWED BY:

Department Director: Brenda Pree
Deputy City Manager: Jeremy Hammond
City Manager: Teresa Gallavan for Scott Stiles
ATTACHMENTS:

A. Draft Resolution
B. Exhibit “A” - Records Destruction Request Form (Palm Springs Police Department)

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ATTACHMENT “A”

DRAFT RESOLUTION

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RESOLUTION NO.

A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF

PALM SPRINGS, CALIFORNIA, AUTHORIZING THE

DESTRUCTION OF RECORDS (AS IDENTIFIED ON
EXHIBIT “A”) AND IN COMPLIANCE WITH THE

RETENTION SCHEDULE ADOPTED PER RESOLUTION
NO. 25239.

WHEREAS, on September 15, 1999, the Palm Springs City Council adopted Resolution No. 19644 establishing general guidelines for records retention and directed departments to establish individual retention schedules complaint with Section 34090 of the California Government Code.

WHEREAS, on March 16, 2005, the City Council adopted Resolution No. 21227, establishing further guidance on retention requirements not previously addressed regarding Resolution No. 19644
WHEREAS, on July 25, 2024, The City Council adopted Resolution No. 25239 implementing a revised records retention schedule and destruction policy WHEREAS, the revised policy complies with all requirements of Government Code Section 34090 et Seq. for the destruction of obsolete records; and WHEREAS, in accordance with the Policy, this Resolution is presented to the City Council and City Attorney for approval to destroy obsolete records in compliance with the approved retention and all applicable State and Federal Laws.

THE CITY COUNCIL OF THE CITY OF PALM SPRINGS DOES HEREBY RESOLVE AS FOLLOWS:

SECTION 1. The City Council hereby finds and determines the records identified in “Exhibit A” exceed the applicable retention period set forth by law and the city’s policy and are no longer needed or required to be kept by statue or law.

SECTION 2. The City Council hereby authorizes and directs the destruction of the records described on “Exhibit A”.

SECTION 3. In accordance with the policy and requirements of Government Code Section 34090 et seq., The City Council hereby authorizes the City Clerk to destroy the above-described City records without making a copy thereof.

SECTION 4. This Resolution shall be effective immediately upon its passage and approval.

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Resolution No. _____