Agenda packet, first session — Palmdale City Council, August 5, 2025 (part 2 of 3)

SYNNEX Corporation Value Add

1. SYNNEX Linecard

The public expects government agencies to keep up with changing technological trends in order to keep them and their data safe. In order to best serve the OMNIA Partners community, SYNNEX proposes including the entire SYNNEX linecard of over fourteen hundred IT manufacturers and Authorized Service Providers as a Value -Add to the contract. These manufacturers are often used in Cyber Security and, in order to create a broader solution while providing a unique “Best Value” option for purchasing agencies, we propose including the remaining linecard manufacturers at a flat discount to the OMNIA Partners community. A copy of the complete SYNNEX linecard has been included in our response.

Our proposed catalog offering gives public agencies connection to not only the larger, tier-one manufacturers but also the smaller, emerging manufacturers that would typically be unavailable to agencies without a contract vehicle as a means of procurement. Access to emerging technology allows state, local, and education agencies to keep up with the critical needs of keeping the public and their data safe.

SYNNEX brings the most relevant technology solutions to the public sector community with more than 3,000,000 technology products from more than 1400 of the world’s leading and emerging manufacturers. Our deep expertise focuses on technology and vertical markets, working in collaborative teams to build next-generation solutions where the two intersect. We are partners in navigating technology growth opportunities for our manufacturing and reseller partners, constantly reevaluating and evolving our go-to-market strategies to help our partners stay relevant in the ever-changing world of technology.

SYNNEX currently holds two IT catalog contracts that are available to public sector agencies. The feedback that SYNNEX and our reseller partners have received from these agencies is that they value the ability to procure full solutions through one contract, allowing them to save time and money. By streamlining the procurement process and easing the path to delivery, OMNIA Partners can provide government agencies with “Best Value” beyond best pricing.

Open Market Products:

If the entire SYNNEX linecard is accepted as part of this contract, there should be no “Open Market” product, allowing the agency to make their full purchase under contract.

Value Add Category Examples:

SYNNEX Corporation proposes the entire catalog of SYNNEX and all SYNNEX divisions, including, but not limited to 3D Printers and Accessories, Access Control, Accessories, All In One PCs, Android Phones, Antennas, Audio- Visual Products, AV Furniture, Barcode Readers, Batteries and Battery Chargers, Bridges / Routers, Business Machine Supplies, Cable Accessories, Calculators / Business Machines, Camcorders, Cases and Protective Covers, Chromebooks, Cloud Security, Cloud Software and Solutions, Combined AV Devices, Computer Accessories, Computer Based Training, Computer Mice / Pointing Devices, Consumer Electronics, CPUs / Processors, Creativity Applications, Data center products, Data Management Applications, Desktop Computers, Desktop Supplies, Digital AV Players / Recorders, Digital Cameras, Display Accessories, Display Cables, Dot Matrix Printers, Drones, DVD Players / Recorders, DVRs / Security Storage, Education Applications, Fax Machine Supplies, Fax Machines, Financing Options, Flash USB Drive and Cards, Gaming Accessories, Gaming Console Applications, Gaming Systems, GPS Receivers / GPS Kits, Handheld Devices / PDAs, Hard Disk Drives, Headphones and Microphones, Home / Lifestyle Applications, Home Audio, Hosted Software, Hubs / Switches,

Ink Jet Printers, Input Device Accessories, Integration, Internet / Communication Applications, IOT Solutions, Keyboards / Keypads, KVM Switches and AV Splitters, Laser Printers, Last Mile Services / Solutions, LED Printers, Managed Print, Memory Boards and Card Readers, Modems, Monitors, Motherboards, Multifunction Machines, Netbooks, Network Accessories, Network Adapters, Network Cables, Network Devices, Network Management Tools, Network Service / Support, Network Storage, Notebook / PDA Carrying Cases, Notebook / Tablet PCs, Notebook Computers, Office Furniture, Office Productivity Applications, Office Tools, Operating Systems, Optical / Floppy / Zip Drives, Optical System and Accessories, Other Communication Devices, Output Accessories, Output Device Service / Support, Paper / Labels / Transparencies / Plastic Cards, PC and Network Cameras, PC Carrying Cases, PC Gaming Applications, Photocopier Supplies, Photocopiers, Port Replicators / Docks, Portable Audio, Power Accessories, Power Adapter, Power Cables, Power Distribution Units, Power Supplies, Presentation Supplies, Printer Accessories, Printer Cables, Printer Consumables, Printer Servers, Programming Tools, Projectors, Rack Systems and Accessories, RAM Modules, Read-Only Memory, Reference / Data Sources, Reference Materials and User Manuals, Remote Controls, Removable Media, Scanners, Security Software and Applications, Servers, Smart Appliances, Software Services / Support, Software Suites, Solid Ink Printers, Solid State Drives (SSD), Sound Cards, Speakers, Storage Accessories, Storage Cables, Storage Controller, Storage Enclosure and RAID Array, Storage Services / Support, Surge Suppressors, System Cabinets, System Cables, System Services / Support, Tablet PCs, Tape Drives, Tape Libraries / Autoloaders, Telephones, Televisions, Terminals / Network Computers, Thermal Printers, Toner Cartridge Drums, Training Courses, Unified Communication Hardware, Unified Communication Services, Unified Communication Software / Licensing, UPS, Utilities, Video Cards, Video Conferencing, Wireless Solutions / Services, and Workstations.

2. Professional Services:

In addition to the products available under the SYNNEX linecard, SYNNEX’ offering includes Professional Services provided by SYNNEX Authorized Service Providers.

SYNNEX Authorized Service Providers are professional contractors who are trained to the highest level possible to provide expedient and accurate field repairs of equipment and services such as engineering, site surveys, installation, training, etc. SYNNEX’ Field Services Team evaluates the competency of each contractor technician to verify that the technician has been trained to adequate standards. To ensure the highest level of service is provided to end user agencies, SYNNEX monitors and evaluates the contractor’s performance for professionalism, compliance, and adherence to the SYNNEX Supplier Code of Conduct.

Services are often opportunity specific and MSRP pricing will be provided to the requesting Agency within a Statement of Work.

3. Subject Matter Experts

With the inclusion of our catalog as part of the OMNIA Partners contract, agencies and Dealers can work with the SYNNEX team of subject matter experts to determine the best solutions to fit their needs. Our team of experts includes former educators and education technologists, the previous City of Greenville Chief of Police, nurses, E-Rate experts, and others. These solutions can often be comprised of multiple manufacturers. Whether it’s a complex Smart City cybersecurity solution of computers, cameras, software, cloud storage, and related accessories/peripherals, or a Smart Campus solution of gunshot detection equipment, building access control, networking and connectivity, agencies can work with our experts to design the perfect solution that meets their exact needs with streamlined procurement.

4. SYNNEX Supply Chain Security

OMNIA Partner Agencies can buy with confidence knowing that the products they are receiving have full chain of custody tracking and documentation. SYNNEX Corporation has a fully incorporated Supply Chain Risk Management Plan which sets for the guidelines and processes that SYNNEX follows to ensure measurable and satisfactory performance against contractual obligations. This SCRM Plan defines and documents the supply chain risk management of subcontractor and vendor efforts, ensuring security, performance and on time delivery at the best cost value to the government.

SYNNEX Corporation uses NIST, ISO, SYNNEX plans, policies, procedures, and commercial best practices Supply Chain Risk Management processes, beginning with validating procurement source selection strategy and supplier qualification and ending with proper disposition of equipment and completion of services provided to the government.

Approved (certified) suppliers have the appropriate quality control measures to prevent counterfeit items from being introduced into the supply chain including:

• Approved / validated shipping methods
• Shipping in tamper-resistant packaging
• Control in all phases using electronic bar coding and optical character recognition which tracks movement, provides lifecycle, recurring inventory
• Security storage (with controlled access)
• Equipment handled by authorized and certified personnel • Replacement equipment to be purchased from approved suppliers • SYNNEX’ Supply Chain Risk Management Plan is aligned with the requirements set forth in NIST Special Publications, ISO, and Best Practices (to include counterfeit prevention, tamper prevention, traceability, and tracking)

Additionally, SYNNEX Corporation is a member of the Transported Asset Protection Association (TAPA), the international leader in setting standards to prevent cargo crime. We currently hold Customs-Trade Partnership Against Terrorism (C-TPAT) Certification. C-TPAT sets standards for cargo security in the supply chain and is partnered with US Customs and Border Protection. SYNNEX is ISO 9001:2008 Certified – this certification documents physical security practices.

A copy of the SYNNEX Corporation SCRM Plan is included with our response.

E-Rate and Government Con-
tract Solutions from SYNNEX
Build Recurring
Revenue Stream
Expand your
Geographical
Reach
Experts with Over 150
Years of Experience
Specialized
IT Engineers

Please Contact
[email protected]
Or call 1-877-358-5505
SYNNEX Field Services

delivers a consistent, focused

approach to your E
-
Rate and
Government Contract Needs.

• Cable Pulling
• Asset Tagging
• Consultation and Training
• Professional Development
• Dedicated Product Coordination
• Professional Site Survey Reporting
• Cutting-Edge, Custom Project Portal
for Large-Scale Deployments
• Easy, Flat-Rate Service-as-a-SKU Program
• Remote Monitoring and Help Desk Support
• Nationwide Installation, Configuration, and
Troubleshooting
SYNNEX
E-Rate
Solutions
include:

Copyright 2018 SYNNEX Corporation. All rights reserved. SYNNEX, the SYNNEX Logo, SERVICE Solv and all other SYNNEX company, product and services names and slogans are trademarks or registered trademarks of SYNNEX Corporation. SYNNEX, and the SYNNEX Logo Reg. U.S. Pat. & Tm. Off. Other names and marks are the property of their respective owners. $ 150
E-RATE
100% Partner Friendly
Build Upon Your
Technology Portfolio

©2019 SYNNEX Corporation. All rights reserved. SYNNEX, the SYNNEX Logo, and all other SYNNEX company, product and services names and slo- gans are trademarks or registered trademarks of SYNNEX Corporation. SYNNEX, and the SYNNEX Logo Reg. U.S. Pat. & Tm. Off. Westcon, Comstor and GoldSeal are registered trademarks of WG Service Inc., used under license. Other names and marks are the property of their respective owners. 284524-19 013119
SYNNEX SERVICESolv: Easy to Buy, Easy to Sell
Grow your business
with SYNNEX
SERVICESolv
Email [email protected]
today, or call 877-358-5505,
opt #1.

Partner with SYNNEX and Westcon-Comstor Americas to spend more time winning deals and less time dealing with time-consuming installations. With a variety of value-added services, SYNNEX SERVICESolv can help supplement your company’s service offerings, skillsets, and geographic reach to expand your services portfolio and earn more margin.

For more information about any of our services, email [email protected], or call 877-358-5505, option #1.

Field Services
• Professional Audio-Visual
• Cabling
• Digital Signage
• Fleet Services
• Telephony
• Point of Sale
• Onsite Installation and Configuration
• Wireless Networking
• Wireless Site Surveys
• Physical Security
• Digital Signage
• Data Center Transformation
Software Services
• Consultation
• Assessment
• Implementation
• Migration
• Health Check
• Cloud
• Helpdesk
• Disaster Recovery
Integration
• Hardware Integration
• Imaging/Software Install
• Asset Tagging/UID
• Bundling/Kitting
• Server/Rack Builds
• Laser Etching
• Phone Provisioning (Firmware, URL)
• Importer and Exporter of Record as a
Service (160+ Country Reach)
• Staging and Integration (Router, Switch)
• Inventory Management
• Project Management (Large Deployments)
• Box and Shipping Labels
• Testing and Burn-in Services
• Raid, BIOS & Firmware Updates
• Printer Configs/Load IP/MAC Address
• Overpacking and Green Packaging
• White Glove Services and Virtual Reality
Kits
• ISO 9001 Certified
Education
• Public and Private Trainings
• Onsite or Virtual Classes
• Access to:
º Vendor and IT Certification Training
º Business Skills Training
• Training for:
º ForeScout
º Check Point
º Palo Alto Networks
º Google
º Red Hat
º Microsoft
º Avaya
º SAP
º Apple
º VMWare
º Cisco
º Oracle
º Professional Development
º Plus Many More
GoldSeal® Support Maintenance Solution
• Product Maintenance Package
• Nationwide Support
• 24/7 Technical Support
• Embedded Vendor Support
• Hardware Replacement Coordination
• White-Labeled
• Available for:
º Avaya, IP Office
º Polycom
º Palo Alto Networks
º Ribbon Communications (Sonus)
Professional Services
• Remote Deployment
• Implementation
• Adoption Services and Consultancy
• Health Check and Configuration Audits
• Migrations and Updates
• Project Management
• Staff Augmentation
Smart Hands
• Asset Tagging
• Software Deployment and configuration
• Unpacking Hardware
• Trash Disposal
• Installation and Configuration
Warranty and Depot Services
• Chromebooks and Tablets
• ProAV Products
• Desktops/Notebooks
• Printers
Network Operation Center (NOC)
• 24x7 Remote Monitoring and Alerting
• Remote Remediation
• Patch Management
• Help Desk Support
• Reporting
• Product and AV updates
Rigger Services
• Xerox A3 and A4
• Epson T Series Wide Format
• HP Wide Format
• Contex Wide Format Scanners
• Assembly
• Configuration
• Last Mile Delivery
• Inside Delivery
• Testing
• Training
Miscellaneous Services
• Recycling
• Asset Buyback
• Data Destruction
Recycle, Reuse, Resell
We Buy Back IT Equipment!
Now you can utilize our years of expertise in managing millions of pounds of e-waste such as end-of-life IT assets, as well as our specialized technology team that resells a higher percentage of recycled IT equipment than any other firm in the industry.

To get started, all you have to do is upload your list of equipment here we’ll do the rest -- within 48 hours.

Converting your end-of-life IT equipment into valued resources is our No. 1 goal. And we don’t just want to turn aging assets into resources that help pay for new technologies -- we want to help you optimize the two- to three-year resale window and get the most bang for your resale buck.

Our experts can help you identify peak resale value on equipment being considered for refresh right now — before it’s too late.

In addition, you’ll have the comfort of knowing you’ll get professional, legal, nationwide, full-service environmental recycling, guaranteed data destruction, and certifications that include:

• R2-RIOS Certified
• DEP Permitted and Bonded
• NAID Member
• Fully Insured
• DOD, HIPPA, SOX, GLBA, FACTA, and NIST Compliant
• Party Environmental Impact Reporting and Certificate of Destruction • Nationwide Secure Electronics Collection and Transport • Shredding, Wiping, and Reporting
Learn more at: www.synnexcorp.com/us/fieldservices/
Benefits of Our Buy-
Back Program Include:
• Highest rate of IT asset
resale in the business
• Guaranteed data security
& legal compliance
• 24- to 48-hour price
quote
• No new vendor approval
process
• Guaranteed value – what
we quote, we pay!
Copyright 2016 SYNNEX Corporation. All rights reserved. SYNNEX, the SYNNEX Logo and all other SYNNEX company, product and services names and slogans are trademarks or registered trademarks of SYNNEX Corporation. SYNNEX and the SYNNEX Logo Reg. U.S. Pat. & Tm.

Off. Other names and marks are the property of their respective owners. 66523-16 7816
Software Solutions from SYNNEX
Spend your time ﬁ nding and winning new business, with the conﬁ dence that SYNNEX SERVICESolv Field Services will back you up with our nationwide team of deployment experts. Our team is ready to deliver your solutions to your valuable clients, on time and ready to use. SYNNEX Deployment Services delivers a consistent, focused approach to your technology deployments.

We offer managed, professional, and ﬁ eld services to support all phases of the IT lifecycle, allowing our partners to easily build or grow their existing services revenue, with minimal investment, through a non-competitive, vendor-agnostic approach.

SYNNEX Software Service Solutions include:
• Site Assessment and Health Check
• Dedicated Project Management
• Cutting-Edge, Custom Project Portal for Large-Scale Deployments • Nationwide Installation, Conﬁ guration and Troubleshooting • Data Migration
• Consultation and Training
• Remote Monitoring and Help Desk Support
• Disaster Recovery Service
• Easy, Flat-Rate Service-as-a-SKU Program
Contact the SYNNEX SERVICESolv team today to ﬁ nd out
how we can help with your project.

What is the value of
the SERVICESolv
offering for you?

PLEAS E CONTACT
ﬁ [email protected]
or call 1-877-358-5505
• Build recurring revenue
stream

• Ability to cover a
geographical region that
is outside your current
scope

• Experts with over
150 years of service
experience
• Leverage engineers that
specialize in “one” area
of IT solution stack vs.
generalist
• Non-competitive GTM
approach -- 100%
partner friendly
Copyright 2016 SYNNEX Corporation. All rights reserved. SYNNEX, the SYNNEX Logo and all other SYNNEX company, product and services names and slogans are trademarks or registered trademarks of SYNNEX Corporation. SYNNEX and the SYNNEX Logo Reg. U.S. Pat. & Tm.

Off. Other names and marks are the property of their respective owners.

SERVICESOLV-38939-16 | 04/25/16

“Smart Hands” Service Solutions from SYNNEX
Spend your time ﬁ nding and winning new business, with the conﬁ dence that SYNNEX SERVICESolv Field Services will back you up with our nationwide team of deployment experts. Our team is ready to deliver your solutions to your valuable clients, on time and ready to use. SYNNEX Deployment Services delivers a consistent, focused approach to your technology deployments.

“Smart Hands” is a convenient way for your customers to obtain the services they need on time and in budget. With “Smart Hands” service, SYNNEX will provide skilled personnel to complete the installation to your customer’s speciﬁ cations.

SYNNEX “Smart Hands” Services include:
• Unpacking Boxes
• Installation and Conﬁ guration
• Asset Tagging
• Loading Software
• Consultation and Training
• Trash Disposal and Cleanup
• Plus Much More - “Smart Hands” is customizable to your customers’ unique requirements
Contact the SYNNEX SERVICESolv team today to ﬁ nd out
how we can help with your project.

What is the value of
the SERVICESolv
offering for you?

PLEASE CONTACT
ﬁ [email protected]
or call 1-877-358-5505
• Build recurring revenue
stream

• Ability to cover a
geographical region that
is outside your current
scope

Off. Other names and marks are the property of their respective owners.

SERVICESOLV-38939-16 | 04/25/16

Fleet Service Solutions from SYNNEX
Spend your time ﬁ nding and winning new business, with the conﬁ dence that SYNNEX SERVICESolv Field Services will back you up with our nationwide team of deployment experts. Our team is ready to deliver your solutions to your valuable clients, on time and ready to use. SYNNEX Deployment Services delivers a consistent, focused approach to your technology deployments.

SYNNEX Fleet Service Solutions include:
• Needs Assessment and Design Services
• Dedicated Project Management
• Cutting-Edge, Custom Project Portal for Large-Scale Deployments • Nationwide Installation, Conﬁ guration, and Troubleshooting • Asset Tagging
• Consultation and Training
• Remote Monitoring and Help Desk Support
• Easy, Flat-Rate Service-as-a-SKU Program
Contact the SYNNEX SERVICESolv team today to ﬁ nd out
how we can help with your project.

What is the value of
the SERVICESolv
offering for you?

PLEASE CONTACT
ﬁ [email protected]
or call 1-877-358-5505
• Build recurring revenue
stream

• Ability to cover a
geographical region that
is outside your current
scope

Off. Other names and marks are the property of their respective owners.

SERVICESOLV-38939-16 | 04/25/16

Point of Sale Service Solutions from SYNNEX
Spend your time ﬁ nding and winning new business, with the conﬁ dence that SYNNEX SERVICESolv Field Services will back you up with our nationwide team of deployment experts. Our team is ready to deliver your solutions to your valuable clients, on time and ready to use. SYNNEX Deployment Services delivers a consistent, focused approach to your technology deployments.

SYNNEX Point of Sale Solutions include:
• Professional Site Survey Reporting
• Site Assessment and Design Services
• Dedicated Project Management
• Cutting-Edge, Custom Project Portal for Large-Scale Deployments • Nationwide Installation, Conﬁ guration, and Troubleshooting • Asset Tagging
• Consultation and Training
• Remote Monitoring and Help Desk Support
• Cable Pulling
• Easy, Flat-Rate Service-as-a-SKU Program
Contact the SYNNEX SERVICESolv team today to ﬁ nd out
how we can help with your project.

What is the value of
the SERVICESolv
offering for you?

PLEASE CONTACT
ﬁ [email protected]
or call 1-877-358-5505
• Build recurring revenue
stream

• Ability to cover a
geographical region that
is outside your current
scope

Off. Other names and marks are the property of their respective owners.

SERVICESOLV-38939-16 | 04/25/16

Telephony Service Solutions from SYNNEX
Spend your time ﬁ nding and winning new business, with the conﬁ dence that SYNNEX SERVICESolv Field Services will back you up with our nationwide team of deployment experts. Our team is ready to deliver your solutions to your valuable clients, on time and ready to use. SYNNEX Deployment Services delivers a consistent, focused approach to your technology deployments.

SYNNEX Telephony Service Solutions include:
• Professional Site Survey Reporting
• Site Assessment and Design Services
• Dedicated Project Management
• Cutting-Edge, Custom Project Portal for Large-Scale Deployments • Nationwide Installation, Conﬁ guration, and Troubleshooting • Asset Tagging
• Consultation and Training
• Remote Monitoring and Help Desk Support
• Cable Pulling
• Easy, Flat-Rate Service-as-a-SKU Program
Contact the SYNNEX SERVICESolv team today to ﬁ nd out
how we can help with your project.

What is the value of
the SERVICESolv
offering for you?

PLEASE CONTACT
ﬁ [email protected]
or call 1-877-358-5505
• Build recurring revenue
stream

• Ability to cover a
geographical region that
is outside your current
scope

Off. Other names and marks are the property of their respective owners.

SERVICESOLV-38939-16 | 04/25/16

Wireless Networking Solutions from SYNNEX
Spend your time ﬁ nding and winning new business, with the conﬁ dence that SYNNEX SERVICESolv Field Services will back you up with our nationwide team of deployment experts. Our team is ready to deliver your solutions to your valuable clients, on time and ready to use. SYNNEX Deployment Services delivers a consistent, focused approach to your technology deployments.

SYNNEX Wireless Networking Solutions include:
• Professional Site Survey Reporting
• Site Assessment and Design Services
• Dedicated Project Management
• Cutting-Edge, Custom Project Portal for Large-Scale Deployments • Nationwide Installation, Conﬁ guration, and Troubleshooting • Asset Tagging
• Consultation and Training
• Remote Monitoring and Help Desk Support
• Cable Pulling
• Easy, Flat-Rate Service-as-a-SKU Program
Contact the SYNNEX SERVICESolv team today to ﬁ nd out
how we can help with your project.

What is the value of
the SERVICESolv
offering for you?

PLEASE CONTACT
ﬁ [email protected]
or call 1-877-358-5505
• Build recurring revenue
stream

• Ability to cover a
geographical region that
is outside your current
scope

Off. Other names and marks are the property of their respective owners.

SERVICESOLV-38939-16 | 04/25/16

Physical Security Services from SYNNEX
Spend your time ﬁ nding and winning new business, with the conﬁ dence that SYNNEX SERVICESolv Field Services will back you up with our nationwide team of deployment experts. Our team is ready to deliver your solutions to your valuable clients, on time and ready to use. SYNNEX Deployment Services delivers a consistent, focused approach to your technology deployments.

SYNNEX Physical Security Service Solutions include:
• Professional Site Survey Reporting
• Site Assessment and Design Services
• Dedicated Project Management
• Cutting-Edge, Custom Project Portal for Large-Scale Deployments • Nationwide Installation, Conﬁ guration, and Troubleshooting • Asset Tagging
• Consultation and Training
• Remote Monitoring and Help Desk Support
• Cable Pulling
• Easy, Flat-Rate Service-as-a-SKU Program
Contact the SYNNEX SERVICESolv team today to ﬁ nd out
how we can help with your project.

What is the value of
the SERVICESolv
offering for you?

PLEASE CONTACT
ﬁ [email protected]
or call 1-877-358-5505
• Build recurring revenue
stream

• Ability to cover a
geographical region that
is outside your current
scope

Off. Other names and marks are the property of their respective owners.

SERVICESOLV-38939-16 | 04/25/16

Warranty and Depot Solutions from SYNNEX
Spend your time ﬁ nding and winning new business, with the conﬁ dence that SYNNEX SERVICESolv Field Services will back you up with our nationwide team of deployment experts. Our team is ready to deliver your solutions to your valuable clients, on time and ready to use. SYNNEX Deployment Services delivers a consistent, focused approach to your technology deployments.

SYNNEX service professionals can help your customers fully understand and implement their new and upgraded technology solutions.

SYNNEX Warranty and Depot Service Solutions are available for equipment such as:

Contact the SYNNEX SERVICESolv team today to ﬁ nd out
how we can help with your project.

What is the value of
the SERVICESolv
offering for you?

PLEASE CONTACT
ﬁ [email protected]
or call 1-877-358-5505
• Build recurring revenue
stream

• Ability to cover a
geographical region that
is outside your current
scope

Off. Other names and marks are the property of their respective owners.

SERVICESOLV-38939-16 | 04/25/16
Chromebooks and tabletsMobile computing devices
Desktop computers and
notebooks
Printers
ProAV products
Training Solutions from SYNNEX
Spend your time ﬁ nding and winning new business, with the conﬁ dence that SYNNEX SERVICESolv Field Services will back you up with our nationwide team of deployment experts. Our team is ready to deliver your solutions to your valuable clients, on time and ready to use. SYNNEX Deployment Services delivers a consistent, focused approach to your technology deployments.

SYNNEX Training Solutions are available for popular
brands such as:
• Google • SAP
• Red Hat • Apple
• Microsoft • VMWare
• Avaya • Cisco
• Mitel • Shortel
• Plus many more
Contact the SYNNEX SERVICESolv team today to ﬁ nd out
how we can help with your project.

What is the value of
the SERVICESolv
offering for you?

PLEASE CONTACT
ﬁ [email protected]
or call 1-877-358-5505
• Build recurring revenue
stream

• Ability to cover a
geographical region that
is outside your current
scope

Off. Other names and marks are the property of their respective owners.

SERVICESOLV-38939-16 | 04/25/16

E-Rate Solutions from SYNNEX
Spend your time ﬁ nding and winning new business, with the conﬁ dence that SYNNEX SERVICESolv Field Services will back you up with our nationwide team of deployment experts. Our team is ready to deliver your solutions to your valuable clients, on time and ready to use. SYNNEX Deployment Services delivers a consistent, focused approach to your technology deployments.

SYNNEX E-Rate Solutions include:
• Professional Site Survey Reporting
• Site Assessment and Design Services
• Dedicated Project Management
• Cutting-Edge, Custom Project Portal for Large-Scale Deployments • Nationwide Installation, Conﬁ guration, and Troubleshooting • Asset Tagging
• Consultation and Training
• Remote Monitoring and Help Desk Support
• Cable Pulling
• Easy, Flat-Rate Service-as-a-SKU Program
Contact the SYNNEX SERVICESolv team today to ﬁ nd out
how we can help with your project.

What is the value of
the SERVICESolv
offering for you?

PLEASE CONTACT
ﬁ [email protected]
or call 1-877-358-5505
• Build recurring revenue
stream

• Ability to cover a
geographical region that
is outside your current
scope

Off. Other names and marks are the property of their respective owners.

SERVICESOLV-38939-16 | 04/25/16
SYNNEX offers deployment solutions
for your E-Rate projects including
telephony, wireless networks,
ﬁ rewalls, cabling, and other IT
devices. SYNNEX will provide
ﬂ at-rate services for all E-Rate
opportunities, as these costs cannot
be modiﬁ ed after the reseller has
been awarded the project.

Pro-AV Service Solutions from SYNNEX
Spend your time ﬁ nding and winning new business, with the conﬁ dence that SYNNEX SERVICESolv Field Services will back you up with our nationwide team of deployment experts. Our team is ready to deliver your solutions to your valuable clients, on time and ready to use. SYNNEX Deployment Services delivers a consistent, focused approach to your technology deployments.

SYNNEX Pro-AV Service Solutions include:
• Professional Site Survey Reporting
• Site Assessment and Design Services
• Dedicated Project Management
• Cutting-Edge, Custom Project Portal for Large-Scale Deployments • Nationwide Installation, Conﬁ guration, and Troubleshooting • Asset Tagging
• Consultation and Training
• Remote Monitoring and Help Desk Support
• Cable Pulling
• Easy, Flat-Rate Service-as-a-SKU Program
Contact the SYNNEX SERVICESolv team today to ﬁ nd out
how we can help with your project.

What is the value of
the SERVICESolv
offering for you?

PLEASE CONTACT
ﬁ [email protected]
or call 1-877-358-5505
• Build recurring revenue
stream

• Ability to cover a
geographical region that
is outside your current
scope

Off. Other names and marks are the property of their respective owners.

SERVICESOLV-38939-16 | 04/25/16

SYNNEX CORPORATION
For Official Use Only
SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 013
April 28, 2019

April 28, 2019

Version 1.0

Custodian
Tim Rush.

SVP Operations

This document establishes SYNNEX Corporation Supply Chain Risk Management (SCRM) Plan in accordance with The National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53 Revision 4, Security and Privacy Controls for Federal Information Systems and Organizations, NIST SP 800-171, Protecting Controlled Unclassified Information in Nonfederal Systems and Organizations, NIST SP 800 -161, Supply Chain Risk Management Practices for Federal Information Systems and Organizations , NISTIR 7622, Notional Supply Chain Risk Management Practices for Federal Information Systems, relevant SCRM related International Organization for Standardization (ISO) certif ications (e.g. ISO 20243:2018, ISO 27K series, ISO 28K series), CNSSI 1253, and SYNNEX Plans, Policies and Procedures.
2019
(A
Supply Chain Risk
Management Plan

SYNNEX Corporation
39 Pelham Ridge Drive
Greenville, SC 29615

SYNNEX Corporation
Supply Chain Management (SCRM) Plan

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Document Creation
Document Number Status Publication Date SCRMP-Number
SC-042819-001 Original April 28, 2019 SC-04-28-2019-A1
Document Change History
This table contains changes that have been incorporated into the SYNNEX Corporation Supply Chain Risk Management Plan. Document updates can include updates, corrections, clarifications, or other minor changes in the policy that are either ed itorial or substantive in nature.

Date Type Version Revision Changes
04-28-2019 Initial 1.0 N/A N/A

My signature indicates that I have reviewed and approve th e SYNNEX Corporation Supply Chain Risk Management Plan. To the best of my knowledge, the supply chain risk management plan accurately describes SYNNEX supply chain management operations and posture.

Signature: Date:

Tim Rush
SVP Operations
Phone Number: 1+ (864) 349-4091
Email: [email protected]

Table of Contents

1 Chapter I Overview .......................................................................................................................... 1 SYNNEX Corporation
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Executive Summary ................................................................................................................... 1 Mission ......................................................................................................................................... 1 Introduction .................................................................................................................................. 1 Distribution Services .................................................................................................................. 4 2 Chapter II Methodology ................................................................................................................... 5 Approach ..................................................................................................................................... 5 3 Chapter III Supply Chain Risk Management (SCRM) Plan ........................................................ 6 Risk Management Model .......................................................................................................... 6 Organizational Chart .................................................................................................................. 7 Certificates................................................................................................................................... 7 Audits ........................................................................................................................................... 8 Policies ......................................................................................................................................... 9 NIST Based Supply Chain Control Areas of Responsibility ............................................... 10 AT-1 Security Awareness and Training Policies and Procedures .................................... 11 CM-1 Configuration Management Policy and Procedures ................................................. 12 CM-3 Configuration Management | Change Control .......................................................... 13 CM-5 Configuration Management | Access Restriction ..................................................... 14 CM-8 Configuration Management | Component Inventory ................................................ 15 IR-4 (10) Incident Handling | Supply Chain Coordination .................................................. 16 IR-6 (3) Incident Reporting | Coordination with Supply Chain ........................................... 17 PE-3 Physical Access Control ................................................................................................ 18 PE-20 Asset Monitoring and Tracking .................................................................................. 19 PV-2 Tracking Provenance and Developing a Baseline .................................................... 19 RA-3 Risk Assessment ............................................................................................................ 20 SA-4 Acquisition Process | Requirements ............................................................................ 21 SA-8 Security Engineering Principles ................................................................................... 22 SA-11 Developer Security Training and Evaluation ............................................................ 23 SA-12 Supply Chain Protection (SCP) .................................................................................. 24 SA-15 Development Process, Standards, and Tools ......................................................... 25 SA-18 Tamper Resistance and Detection ............................................................................ 25 SYNNEX Corporation
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SA-19 Component Authenticity .............................................................................................. 26 SI-2 Flaw Remediation ............................................................................................................ 27 SI-4 Information System Monitoring ...................................................................................... 28 SI-7 Software, Firmware, and Information Integrity ............................................................ 28 Appendix A NIST Based Supply Chain Control Areas of Responsibility (See Supporting Documentation, page 1, includes required TABLE 3)
Appendix B NIST SP 800-53: SYNNEX Moderate – Impact Baseline (See Supporting Documentation, page 5)
Appendix C ISO/IEC 20243-1:2018 (See Supporting Documentation, page 13) Appendix D References Documents and Links (See Supporting Documentation, page 19) Appendix E Organization Charts (See Supporting Documentation, page 21) Appendix F Acronyms (See Supporting Documentation, page 24)

Abstract
This Supply Chain Risk Management Plan sets forth guidelines and processes that are to be followed to ensure measurable and satisfactory performance against contractual obligations. This document describes the functions and activities necessary for, SYNNEX Corporation as the Prime Contractor, to manage Subcontractor tasks.

Additionally, it defines and documents the supply chain risk management of subcontractor and vendor efforts, ensuring security, performance and on time delivery at the best cost value to the government.

Disclosure This document establishes SYNNEX Corporation Supply Chain Risk Management (SCRM) Plan in accordance with The National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53 Revision 4, Security and Privacy Controls for Federal Information Systems and Organizations, NIST.SP.800-53Ar4, NIST SP 800-171, Protecting Controlled Unclassified Information in Nonfederal Systems and Organizations NIST.SP.800-171r1, NIST SP 800-161, Supply Chain Risk Management Practices for Federal Information Systems and Organizations, NIST.SP.800-161, NISTIR 7622, Notional Supply Chain Risk Management Practices for Federal Information Systems, NIST.IR.7622, relevant SCRM related International Organization for Standardization (ISO) certifications (e.g. ISO 20243:2018, ISO 27K series, ISO 28K series), CNSSI 1253, and SYNNEX Plans, Policies and Procedures.

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SYNNEX CORPORATION

SCRM PLAN

Standard
No.

Standard Title

Addressed in
SCRM Plan Submission

OEM
(Yes | No)
Distributer
(Yes | No)
Reseller
(Yes | No)
SCRM
Submission
(Page Ref.)
AT-1 Security Awareness
and Training Policies
and Procedures
N/A Yes
SYNNEX only
uses
approved
OEM partners
N/A Page 11
CM-1 Configuration
Management Policy
and Procedures
N/A Yes
SYNNEX only
uses
approved
OEM partners
N/A Page 12
CM-3 Configuration
Management |
Change Control
N/A Yes
SYNNEX only
uses
approved
OEM partners
N/A Page 13
CM-5 Configuration
Management | Access
Restriction
N/A Yes
SYNNEX only
uses
approved
OEM partners
N/A Page 14
CM-8 Configuration
Management |
Component Inventory
N/A Yes
SYNNEX only
uses
approved
OEM partners
N/A Page 15
IR-4(10) Incident Handling |
Supply Chain
N/A Yes
SYNNEX only
N/A Page 16
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Coordination uses
approved
OEM partners
IR-6 (3) Supply Chain
Protection | Incident
Reporting |
Coordination with
Supply Chain
N/A Yes
SYNNEX only
uses
approved
OEM partners
N/A Page 17
PE-3 Physical Access
Control
N/A Yes
SYNNEX only
uses
approved
OEM partners
N/A Page 18
PE-20 Asset Monitoring and
Tracking
N/A Yes
SYNNEX only
uses
approved
OEM partners
N/A Page 19
PV-2 Tracking Provenance
and Developing a
Baseline
N/A Yes
SYNNEX only
uses
approved
OEM partners
N/A Page 19
RA-3 Risk Assessment N/A Yes
SYNNEX only
uses
approved
OEM partners
N/A Page 20
SA-4 Acquisition Process |
Requirements
N/A Yes
SYNNEX only
uses
approved
OEM partners
N/A Page 21
SA-8 Security Engineering
Principles
N/A Yes
SYNNEX only
uses
approved
N/A Page 22
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OEM partners
SA-11 Developer Security
Training and
Evaluation
N/A Yes
SYNNEX only
uses
approved
OEM partners
N/A Page 23
SA-12 Supply Chain
Protection (SCP)
N/A Yes
SYNNEX only
uses
approved
OEM partners
N/A Page 24
SA-15 Development
Process, Standards,
and Tools
N/A Yes
SYNNEX only
uses
approved
OEM partners
N/A Page 25
SA-18 Tamper Resistance
and Detection
N/A Yes
SYNNEX only
uses
approved
OEM partners
N/A Page 25
SA-19 Component
Authenticity
N/A Yes
SYNNEX only
uses
approved
OEM partners
N/A Page 26
SI-2 Flaw Remediation N/A Yes
SYNNEX only
uses
approved
OEM partners
N/A Page 27
SI-4 Information System
Monitoring
N/A Yes
SYNNEX only
uses
approved
OEM partners
N/A Page 28
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SI-7 Software, Firmware,
and Information
Integrity
N/A Yes
SYNNEX only
uses
approved
OEM partners
N/A Page 28

Acronyms
Common Abbreviations
APT Advanced Persistent Threat
BCP Business Continuity Plan
BIA Business Intelligence Analytics
CFR Code of Federal Regulations
CIO Chief Information Officer
CISO Chief Information Security Officer
CMVP Cryptographic Module Validation Program
CPO Chief Privacy Officer
DLP Data Loss Prevention
DNS Domain Name System
DRP Disaster Recovery Plan
EDM Enterprise Data Management
FAR Federal Acquisition Regulation
FIPS Federal Information Processing Standards
FISMA Federal Information Security Management Act
GDPR General Data Protection Regulations
ICT Information and Communications Technology
IEEE Institute of Electrical and Electronics Engineers ITL Information Technology Laboratory
IPS Internet Protocol Security
IRP Incident Response Plan
ISMS Information Security Management Systems
ISO/IEC International Organization for Standardization/International Electrotechnical Commission
KPI Key Performance Indicator
LSI Large-Scale Integration
NIST National Institute of Standards and Technology
OEM Original Equipment Manufacture
OMB Office of Management and Budget
OTTPS Open Trusted Technology Provider Standard
POAM Public Key Infrastructure Plan of Action and Milestones SYNNEX Corporation
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PII Personally, identifiable information
RMF Risk Management Framework
SCRM Supply Chain Risk Management
SCRMP Supply Chain Risk Management Plan
SIEM Security Information and Event Management
SP Special Publication
U.S.C. United States Code

SYNNEX CORPORATION
For Official Use Only
SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 013
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1 Chapter I Overview
Executive Summary

SYNNEX Corporation, [Synnex Corp], a business process services company, provides Business-to-Business (B2B) services that help our customers and business partners grow and enhance their customer-engagement strategies. Headquartered in Fremont, CA, and with global operations . SYNNEX is an industry leader in I nformation Technology (IT) distribution and customer care outsourced services, operating in two business segments:

Technology Solutions and Concentrix. S YNNEX is listed on the New York Stock Exchange (NYSE: SNX) and was ranked 169 on the 2018 Fortune 200.

Given the prevalence of cyber security attacks, breaches, privacy, and data threats today, SYNNEX manages its information systems, assets, privacy, and data with due diligence and takes the necessary steps to safeguard and protect its intellectual property, client information, and corporate assets.

SYNNEX adheres to the standards, controls, guides, information security, privacy, and data protection requirements in accordance with The National Institute of Standards and Technology (NIST) Special Publications, International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) standards, and SYNNEX corporate plans, policies and procedures to protect SYNNEX from cyber-attacks, system and data vulnerabilities, and security, privacy and violations.

Mission

SYNNEX helps customers, business partners and employees achieve success through shared goals, strategies, resources and technology solutions.

With wise investments, innovation and solutions -based products, we increase shareholder and corporate value to all stakeholders.

Introduction

The objective of the SYNNEX Supply Chain Risk Management Plan i s to have a simple reference document that covers pertinent information about SYNNEX Corporation’s supply chain risk management plan, including its information environment, and its overall supply chain management activities, security, privacy, technology, and data posture.

The supply chain risk management plan is an integral part of a risk management process designed to provide appropriate levels of data security and privacy for SYNNEX’s supply chain management and information systems. The supply chain risk management plan will help determine the acceptable level of risk and the resulting security , data, and privacy requirements for SYNNEX supply chain management environment/operations.

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For the purposes of the supply chain risk management plan , SYNNEX concentrated on the following risk management focus areas:

Level of Focus Standards & Controls Identifier
Program Security Program Management PM
Management Awareness and Training AT
Management Personal Security PS
Management Planning PL
Management Risk Assessment RA
Management System & Services Acquisition SA
Operational Certification, Accreditation & Security Assurance CA Operational Contingency Planning CP
Operational Incident Response IR
Operational Maintenance MA
Operational Media Protection MP
Operational Physical & Environmental Protection PE
Technical Access Control AC
Technical Audit & Accountability AU
Technical Configuration Management CM
Technical Identification & Authentication IA
Technical System & Communication Protection SC
Technical System & Information Integrity SI
Privacy Authority & Purpose AP
Privacy Data Accountability, Audit & Risk Management AR Privacy Data Minimization & Retention DM
Privacy Data Quality & Integrity DI
Privacy Data Security SE
Privacy Data Transparency TR
Privacy Data Use Limitation UL
Privacy Individual Participation & Redress IP

Table 1 Focus Areas

SYNNEX Corporation uses NIST, ISO, SYNNEX plans, policies, procedures , and commercial best practices Supply Chain Risk Management process es, beginning with validating procurement source selection strategy and supplier qualification an d ending with proper disposition of equipment and completion of services provided to the government.

SYNNEX’s global network design and engineering organization delivers solutions that incorporate equipment that has been properly examined through its procurement channel either during source selection or through SYNNEX’s pre -approved government and Original Equipment Manufacturer (OEM) qualified resellers.

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SYNNEX’s strategic procurement is focused on providing reseller partners with the resources and serv ices they need to deliver the best solutions to their clients, all while increasing their profitability and maximizing their business. Approved (certified) suppliers have the appropriate quality control measures to prevent counterfeit item s from being introduced into the supply chain, including:

 Approved / validated shipping methods
 Shipping in tamper-resistant packaging
 Control in all phases using electronic bar coding and optical character recognition which tracks movement, provides lifecycle, recurring inventory  Secure storage (with controlled access)
 Equipment handled by authorized and certified personnel  Replacement equipment to be purchased from approved suppliers  SYNNEX’s Supply Chain Risk Management Plan is aligned with the requirements set forth in NIST Special Publications, ISO, and Best Practices

SYNNEX brings the most relevant technology solutions to the IT and consumer electronics markets to help our partners sustainably grow their business. We distribute more than 30,000 technology prod ucts from more than 400 of the world’s leading and emerging manufacturers, and provide complete solutions to more than 20,000 resellers and retail customers in the U.S., Canada, and Japan.

As part of our value -added services, SYNNEX provides a variety of professional and marketing services, including demand generation; education and training; pre- and post- sales support; end-user enablement; server assessment; design and integration; product lifecycle support; contract design and assembly; and IT resource planning. In addition, SYNNEX provides a wide range of financial options to ensure that our partners always have the means to close deals.

Our Westcon -Comstor Americas business operates in North and Latin America and focuses on security, collaboration, n etworking, and data center. Our expert technical knowledge and industry-leading partner programs are designed to keep our partners at the forefront of their markets to drive business and growth. Westcon -Comstor Americas goes to market under the Westcon and Comstor brands.

Our Hyve Solutions division designs, manufactures, and deploys cost -effective, energy- efficient data center servers and storage solutions worldwide to some of the largest data center users.

SYNNEX technology innovative solutions include, but not limited to Internet of Things (IoT), Cloud Computing, Digital Signage, Device -as-a-Subscription, and IT Security, placing innovative products and services in customers’ hands.

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Distribution Services

In our Technology Solutions segment, we purchase peripherals, IT systems, system components, software, networking equipment, consumer electronics and complementary products from our primary suppliers and sell them to our reseller and retail customers.

We perform a similar function for our distr ibution of licensed software products. Our reseller customers include value -added resellers, or VARs, corporate resellers, government resellers, system integrators, direct marketers, and national and regional retailers.

In Technology Solutions, we also pro vide comprehensive IT solutions in key vertical markets such as government and health care, and we provide specialized service offerings that increase efficiencies in the areas of print management, renewals, networking, logistics services, and supply chain management. Additionally, within our Technology Solutions segment, we provide our customers with systems design and integration solutions for data center servers and storage solutions built specifically to our customers’ data center environments. We distr ibute more than 30,000 technology products (as measured by active SKUs) from more than 300 IT, CE, and OEM suppliers to more than 20,000 resellers, system integrators, and retailers throughout the United States, Canada, Japan, Mexico, China and Latin Ameri ca. We combine our core strengths in distribution with our customer -engagement services to help our customers achieve greater efficiencies in time to market, cost minimization, real-time linkages in the supply chain, and after-market product support.

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2 Chapter II Methodology
Approach

SYNNEX developed the ICT Supply Chain Risk Management Plan using The National Institute of Standards and Technology, Special Publication s (SP) 800-53/800-171/800- 161/NISTIR 7622, (Controls), International Organization for Standardization (ISO), International Electrotechnical Commission (IEC) , (Standards), SYNNEX policy, plans, procedures, and commercial best practices tactics, techniques, and procedures.

SYNNEX leverages the Department of Homeland Security (DHS), National Cybersecurity and Communications Integration Center (NCCIC), and Cyber Security Evaluation Tool (CSET) to conduct a deep dive analyst and assessment of SYNNEX ’s supply chain risk management posture. SYNNEX developed the SCRM Plan utilizing a moderate imp act baseline to address the twenty -six (26) controls and standards which consisted of two hundred and two (2 02) privacy, security , and data assessment questions that align directly to the security, and privacy controls, standards in accordance with, NIST, ISO/IEC, SYNNEX plans, policies, procedures and best practices.

Assessment Process:

1. Categorized and organized selected standards and controls.

2. Determined assurance levels.

3. Answered questions.

4. Analyzed results.

The Supply Chain Risk Management Plan fo cused on several categories (e.g., ICT SCRM, Risk M anagement, Security Controls, Infrastructure, Ecosystem, Encryption, Data Privacy, Data Policy, Data Discovery, Data Handling, Data Remediation, Incident Response, Audits, Procurement, Warehouse, Transport ation, Distribution, Back -End office, and Custer experience, and OEM Supply Chain Operations). Other focus areas included Data Flow, Business Processes, Vulnerability Scans, Threat Intelligence, Security Awareness Program (Training), Environmental, Waste M anagement, Certifications, and Plans, Policies, and Procedures review.

SYNNEX uses a three -Tiered risk management approach (Tier 1, 2 & 3 – i.e. Threats, Vulnerabilities, Scenarios, Methods, and ICT Supply Chain Constraints ) for identifying and remediating security risk and impact to the organization, and incorporates processes improvement – as required. Threats include: Threat Agent, Counterfeiters, Insider Threat, Foreign Intelligence, Malicious Code Insertion, Tampering with Supplies, Industrial Espionage, and Intellectual Capital / Property Loss.

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3 Chapter III Supply Chain Risk Management (SCRM) Plan

Risk Management Model

SYNNEX adheres to NIST Special Publications Risk Management Framework and Security Objectives-Related security controls that support confidentiality, integrity, and availability security objectives.

Organizational Inputs
 Laws, Directives, Policy, Plans, Procedures, Guideline  Strategic Goals, Objectives and Mandates
 Information Security Framework and Requirements
 Priorities, Resources Availability, Funding, Timeline and Milestones  Categorize Information Systems (FIPS 199 & NIST SP 800-60)  Select Security Controls (FIPS 200 & NIST SP 800-53)
 Implement Security Controls (NIST SP 800-160)
 Assess Security Controls (NIST SP 800-53A)
 Authorize Information Systems (NIST SP 800-37)
 Monitor Security Controls (NIST 800-137)

Architecture Description
 Mission/Business Processes
 FEA Reference Models
 Segment and Solution Architectures
 Information System Boundaries

Information Security Control Objectives
 Program
o The focus is on information security program-level security topics o This focus is on the overall framework for the program to govern management, operational, technical and privacy controls

 Management
o The focus is on techniques and concerns that are normally addressed by management in SYNNEX’s information security program
o These focus on the management of the information security program a nd the management of risk within SYNNEX

 Operational
o The focus on techniques and concerns that are generally implemented and executed by people, as opposed to systems, that are put in place to improve the security of a particular system or group of systems SYNNEX Corporation
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o These often require technical or specialized expertise; often relying upon management activities as well as technical controls

 Technical
o The focus on processes and technologies that computer system control or execute
o These are dependent upon the proper functioning of the system for their effectiveness and therefore require significant operational considerations

 Privacy
o The focus is on controls that impact Personally Identifiable Information (PII) o These are dependent upon the proper functioning of the other classes of controls for their effectiveness and therefore require significant operational considerations

Organizational Chart

The organizational charts below illustrate three dimensions of the company – 1.

Strategy, 2. Operations, and 3. Technology. See Appendix D.

Corporate Team (CEO Direct Reports)

The Chief Executive Officer (CEO) is responsible for establishing the direction, strategy and growth of the company.

Corporate Team (CFO Direct Reports)

The Chief Financial Officer (CFO) is responsible for the financial stability of the company; supporting the CEO’s vision; leading the legal department, compliance team, human resources, and internal audit team; and supporting the technology team.

Technology Team (President, WTSD Direct Reports)

The Worldwide Technology Solutions Distribution President leads the technology team and business operations as it relates to solutions delivery, distribution, engineering, security, and technology.

Certificates

 SYNNEX Corporation Certificate of Registration
SYNNEX Corporation
Supply Chain Management (SCRM) Plan

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Synnex Corporation, 5559 Automall Parkway, Fremont, CA, 94538, USA ISO 9001:2015, Certification Number: 87147/A/0003/UK/En Warehouse, Storage, Pick-Pack-Ship RMA, Date 11/10/2018, Expires 11/9/2021

 SYNNEX Corporation Certificate of Registration
Synnex Corporation,44201 Noble Drive, Fremont, CA, 94538, USA ISO 9001:2015, Certification Number: 87147/B/0001/UK/En The Provision of OEM and Hyve Contract Assembly Services Which Include Assembly, Subassembly, Test, Pack, Pack and Ship Operations for Data Storage and Data Services, Date 11/10/2018, Expires 11/9/2021

 SYNNEX Corporation Certificate of Registration
Synnex Corporation,10381 Stateline Road, Olive Branch, MS, 38654, USA ISO 9001:2015, Certification Number: 87147/A/0002/UK/En Contract Assembly and Shipment of Services, Personal Computers, Peripherals and Related Components, Date 10/10/2018, Expires 11/9/2021

 SYNNEX Corporation Certificate of Registration
Synnex Corporation, 455 Research Drive, Southaven, MS, 38672, USA ISO 9001:2015, Certification Number: 87147/A/0004/UK/En The Provision of OEM and Hyve Contract Assembly Services Which Include Assembly, Subassembly, Test, Pack, Pack and Ship Operations for Data Storage and Data Services, Date 10/10/2018, Expires 11/9/2021

 SYNNEX Corporation Certificate of Registration
Synnex Corporation, 44201 Noble Drive, Fremont, CA, 94538, USA ISO 14001:2015, Certification Number: 87147/A/0001/UK/En Integration of Computers and Related Equipment and Distribution, Date 3/24/2018, Expires 323/2021

Audits

Fremont, CA
ISO Quality Last Audit 10/10/18
ISO Quality Next Audit Tentative 10/1/2019
ISO Environment Last Audit 03/04/2018
ISO Environment Next Audit 04/24/2019

Olive Branch, MS

ISO Quality Last Audit 10/24/2018
ISO Quality Next Audit Tentative 10/1/2019

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Southaven, MS
ISO Quality Last Audit 10/24/2018
ISO Quality Next Audit Tentative 10/1/2019

Policies

 SYNNEX Environmental Policy (hosted on website)
o SYNNEX recognizes and accepts its responsibility to be a good steward of the environment and to help achieve a state of sustainable development.

In support of these responsibilities, SYNNEX has established the following commitments:
o Compliance with all applicable state, federal, and local legal requirements with a goal of going beyond compliance wherever practical and possible.
o Prevention of pollution in all its forms.
o Conservation of natural resources, including energy, through source reduction, reuse, and recycling wherever practical. o Continual environmental performance improvement through the involvement of all SYNNEX employees, subcontractors, suppliers, and partnership with the local community.
o Integrate environmental considerations into our business activities. o Ensure that our employees have the awareness, skills, and knowledge to carry out this policy and encourage respect for the environment.

 SYNNEX Corporation Quality Management System, ISO 9001:2015 Standard ANSI/ISO/ASQ 9001-2015, hosted on SYNNEX Intranet
 SYNNEX Corporation Supply Chain Risk Management (GE-2-039), hosted on SYNNEX Intranet
 SYNNEX Corporation Summary of Security Documents (NO: IT-1-005), hosted on SYNNEX Intranet
 SYNNEX Corporation Network Security Policy, Corporate, hosted on SYNNEX Intranet
 SYNNEX Corporation Acceptable Use Policy, Corporate, hosted on SYNNEX Intranet
 SYNNEX Corporation Password Policy, Corporate, hosted on SYNNEX Intranet  SYNNEX Corporation Remote Access Policy, Corporate, hosted on SYNNEX Intranet
 SYNNEX Corporation Network Change Policy, Corporate, hosted on SYNNEX SYNNEX Corporation
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Intranet

 SYNNEX Corporation Firewall and Internet Policy, Corporate, hosted on SYNNEX Intranet
 SYNNEX Corporation Incident Response Plan, Corporate, hosted on SYNNEX Intranet
 SYNNEX Corporation Cyber Security Policy, Corporate, hosted on SYNNEX Intranet
 SYNNEX Corporation Security Awareness Training Policy, Corporate, hosted on SYNNEX Intranet
 SYNNEX Corporation Change Request Form, Corporate, hosted on SYNNEX Intranet only
 SYNNEX Corporation Data Centers, Corporate, hosted on SYNNEX Intranet  SYNNEX Corporation Guide to Identify Phishing or Fraudulent Emails, Corporate, hosted on SYNNEX Intranet
 SYNNEX Corporation Business Continuity Plan, Corporate, hosted on SYNNEX Intranet

NIST Based Supply Chain Control Areas of Responsibility

Please refer to Appendix A, NIST Based Supply Chain areas of responsibility.

SYNNEX Corporation
Supply Chain Management (SCRM) Plan

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AT-1 Security Awareness and Training Policies and Procedures AT-1 Security Awareness and Training Policies and Procedures (ICT SCRM Awareness & Training)
Assurance Yes Reference(s): Tier 1 & 2
Security
Assessment
Level
Moderate  National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53, 800-161, FIPS 200
 ISO/IEC 20243-1:2018, Information Technology, Open
Trusted Technology Provider Standard (O-TTPS),
Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC
 Department of Homeland Security (DHS) Cyber Security
Evaluation Tool (CSET)
Related Controls: AT-1, AT-2, AT-3, AT-4, AT-5, PL-4, PS-7, SA-3, SA-12, SA-16, PM- 14, CA-2, CA-7, CP-4 & IR-3
Summary of Security Control Implementation
SYNNEX Corporation has an effective enterprise-wide Security Awareness and ICT Supply Chain Risk Management training program that takes a holistic approach and considers policy, technology, and supply chain operations to train SYNNEX’s global workforce which include Corporate Headquarters, United States, Canada, Japan Distribution, Data Center, Consumer Electronics & Gaming, and Westcon-Comstor Americas. Training is done according to roles, position, title, and responsibilities of individuals, as well as the specific supply chain risk management and security requirements of the organization and the information systems to which personnel have authorized access. Training is focused on making the workforce aware of ICT SCRM concerns and successful strategy. Training is conducted at all levels. Training is focused on supply chain operations, risk, execution functions, supply chain management (logistics) operations, contracting, procurement, acquisition, warehousing, distribution, shipping, program management, quality assurance, information technology, administrative operations, and elements of supply chain life cycle management. Training is conducted in multiple languages to accommodate the employee’s preference. Training is provided to management, contractors, logistics professionals, contract professionals, sales team, legal, program managers, quality assurance professionals, system owners, shipping and receiving staff, enterprise architects, information system developers, software developers, acquisition/procurement officials, information system managers, system/network administrators, personnel conducting supply chain risk management operations, configuration management, auditing activities, personnel performing independent verification and validation activities, security control assessors, and other personnel having access to system-level software. Adequate security-related technical training is specifically tailored for assigned duties. Security awareness, ICT SCRM training, and role-based security training applies to contractors and consultants providing services to federal agencies. SYNNEX has a mature and comprehensive security awareness and ICT SCRM training program, with policies and procedures designed with technical measurement, metrics, and enforcement when possible, reinforced by training to fill gaps. Technical and administrative controls can be implemented to bound and SYNNEX Corporation
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minimize the opportunity for people to make mistakes; training is focused on things that cannot be managed technically. In some cases, practical exercises are include in the security awareness and ICT SCRM training program, which include tabletop exercises; cyber-attacks; breaches; no-notice social engineering attempts to collect information, gain unauthorized access, or simulate the adverse impact of opening malicious email attachments or invoking, via spear phishing attacks, malicious web links, and supply chain adverse consequences. Training is essential to SYNNEX and helps in the reduction of security (physical and cyber-attacks) and supply chain misfortunes.

Employees are given security awareness and ICT SCRM training as a part of their onboarding and/or annual training as required. SYNNEX documents the training process and managers review training on a quarterly, annual, and/or as-needs-dictate basis.

Upon completion of ICT SCRM and Security Awareness Training, feedback is provided and a lessons-learned document is generated for review and process improvement.

Security Awareness and ICT Supply Chain Risk Training is also conducted at OEM facilities and locations by OEM security personnel.

CM-1 Configuration Management Policy and Procedures
CM-1 Configuration Management Policy and Procedures
Assurance Yes Reference(s): Tier 1, 2 & 3
Security
Assessment
Level
Moderate  National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53, 800-12, 800-100, 800-128, 800-161
 ISO/IEC 20243-1:2018, Information Technology, Open
Trusted Technology Provider Standard (O-TTPS),
Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC
 Department of Homeland Security (DHS) Cyber Security
Evaluation Tool (CSET)
Related Controls: CM-1, CA-7, CM-2, CM-4, CM-5, CM-6, CM-9, SA-10, SI2, & SI-12 Summary of Security Control Implementation
SYNNEX’s ICT SCRM configuration management plans meet the requirements in configuration management policies while being tailored to individual information systems and supply chain management operations. Our plans define detailed processes and procedures for tracking systems, components, devices, shipments, and configuration management operations to support system development life cycle activities at the information systems and supply chain management level. Our configuration management plan assists us with our tracking systems, components, and document management throughout the ICT supply chain infrastructure and life cycle management process. It helps us know exactly where assets are in the supply chain, and who owns the systems. Use of configuration management controls by system integrators, suppliers, external service providers, and brokers has proven to be extremely valuable.

SYNNEX’s configuration management plans are developed during the development/acquisition phase of the system development and supply chain life cycle.

Our configuration management plans help in a threefold manner: (1) they have a huge SYNNEX Corporation
Supply Chain Management (SCRM) Plan

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impact on all facets of the supply chain (logistics) operations, information technology and security; (2) our configuration management policy and procedures help us address the entire supply chain management life cycle process, which includes full SDLC; (3) our procedures factor in removing components to and from the SYNNEX information system boundary, and consider configuration items, data retention, date in motion, data at rest, and data in transit for configuration items and corresponding metadata and tracking of the configuration item and its metadata. We also interface with our service providers, as applicable in enhance our configuration management process.

Our plan describes SYNNEX’s change management processes, how to update configuration settings and baselines, how to maintain information system component inventories, how to control development, test, and operational environments, and how to develop, release, and update key documents. Configuration Management Plans are developed, documented, and disseminated to specific individuals identified in the company. Policies are detailed in nature, and clearly define purpose, scope, audience, goals, objectives, roles, responsibilities, management commitment, coordination among organizational entities, compliance, governance, supply chain management operations and security. Procedures, and Playbooks are developed to facilitate the implementation of the configuration management policy and associated configuration management controls. Weekly, Monthly, Quarterly, Semi-Annual, and Annual reviews and updates are conduct on a scheduled cadence and/or as needs dictate. Policy and Procedures are developing using applicable federal laws, Executive Orders, directives, regulations, policies, standards, guidance, and SYNNEX requirements/mandates. OEM security controls are implemented into our ICT supply chain management operations and protocols.

CM-3 Configuration Management | Change Control
CM-3 Configuration Management | Change Control
Assurance Yes Reference(s): Tier 2 & 3
Security
Assessment
Level
Moderate  National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53, 800-12 & 800-161
 ISO/IEC 20243-1:2018, Information Technology, Open
Trusted Technology Provider Standard (O-TTPS),
Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC
 Department of Homeland Security (DHS) Cyber Security
Evaluation Tool (CSET)
Related Controls: CM-3, CA-7, CM-2, CM-4, CM-5, CM-6, CM-9, SA-10, SI2, & SI-12 Summary of Security Control Implementation
SYNNEX’s Configuration Change Control Review Board determines the types of changes to the information system and ICT SCRM that are configuration-controlled. The Change Review Board is responsible for the reviewing process as it relates to configuration-controlled changes to the ICT SCRM, and information system and approves and/or disapproves such changes with explicit consideration for security and SYNNEX Corporation
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system impact analyses. Audit and review activities associated with configuration- controlled changes to the ICT SCRM and information systems are coordinated. The Configuration Change Review Board provides oversight to determine organization- defined configuration changes. SYNNEX implements ICT supply chain management infrastructure and secure system configuration reviews, updates, testing, system patches, and vulnerabilities scans based on industry recognized best practices, and adheres to access control, identify and authorization, and configuration management policy and procedures as a part of ICST SCRM and new system installations and upgrades. This controls support and enhance the trackability of ICT SCRM to collect and manage change control data. SYNNEX adheres to industry commercial best practices standards for ICT SCRM, hardware, software and new installation standards. SYNNEX reviews ICT SCRM and architectural topology and configuration drawings, and updates baselines as required. SYNNEX’s configuration change control includes ICT SCRM changes to baseline configurations for components and configuration items of information systems, changes to configuration settings for information technology products (e.g., operating systems, applications, firewalls, routers, and mobile devices), unscheduled/unauthorized changes, and changes to remediate vulnerabilities.

SYNNEX’s processes for managing configuration changes to information systems include Configuration Control Boards (CCB) that approve proposed changes to systems.

For new development information systems or systems undergoing major upgrades, organizations consider including representatives from development organizations on the Configuration Control Boards. Auditing of changes includes activities before and after changes are made to organizational information systems, as well as the auditing activities required to implement such changes. The Configuration Change Control Review Board is the only body who can approve or disapprove ICT SCRM and IT changes, modification, upgrades, test, or degradation to the system. The process is documented and achieved for historical use and artifacts. SYNNEX Management and the Configuration Change Control Review Board review all OEM changes and/or modifications as it relates to ICT SCRM operational and protocol.

CM-5 Configuration Management | Access Restriction
CM-5 Configuration Management | Access Restriction
Assurance Yes Reference(s): Tier 2 & 3
Security
Assessment
Level
Moderate  National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53, 800-128 & 800-161
 ISO/IEC 20243-1:2018, Information Technology, Open
Trusted Technology Provider Standard (O-TTPS),
Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC
 Department of Homeland Security (DHS) Cyber Security
Evaluation Tool (CSET)
Related Controls: CM-3, AC-3, AC-6, PE-3, AU-2, AU-12, AU-6, CM-3, CM-6, AU-7, CM- 5, PE-6, PE-8, CM-7, SC-13 & SI-7
SYNNEX Corporation
Supply Chain Management (SCRM) Plan

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Summary of Security Control Implementation
SYNNEX defines, documents, approves, and enforces physical and logistical access restrictions associated with ICT SCRM changes to the information system and change management policy and procedures. Changes to ICS SCRM hardware, software, and/or firmware components of information systems can potentially have significant effects on the overall security of the systems. Therefore, SYNNEX permits only qualified and authorized individuals to access information systems for purposes of initiating changes, including upgrades and modifications. SYNNEX maintains access records to ensure that configuration change control is implemented and to support after-the-fact actions should organizations discover any unauthorized changes. Access restrictions for change also include software libraries, physical and logical access controls (data centers environment, security appropriations, rings of security, virtual servers, etc.), workflow automation, media libraries, abstract layers (e.g., changes implemented into third-party interfaces rather than directly into information systems), and change windows (e.g., changes that occur only during specified times, making unauthorized changes easy to discover). Access restrictions are automatically enforced, and Information Systems enforces access restrictions and supports auditing of the enforcement actions. SYNNEX prevents the installation of organization-defined software and firmware components without verification that the component has been digitally signed using a certificate that is recognized and approved by the organization. Software and firmware components are prevented from installation unless signed with recognized and approved certificates include software and firmware version updates, patches, service packs, device drivers, and basic input output system (BIOS) updates. SYNNEX identifies applicable software and firmware components by type, by specific items, or a combination of both. SYNNEX uses digital signatures, tokens, and certifications to verify signatures for authentication.

SYNNEX employs dual authorization to ensure that changes to selected information system components and information cannot occur unless two qualified individuals approve such changes. SYNNEX exercises ICS SCRM limiting privileges to change information system components with respect to operational systems. SYNNEX uses Archer and other monitoring, tracking, and reporting systems, applications, and tools for support configuration Access Restrictions for Change activities. SYNNEX’s Configuration Change Control Review Board reviews all OEM changes and/or modifications as it relates to ICT SCRM operational and protocol.

CM-8 Configuration Management | Component Inventory
CM-8 Configuration Management | Component Inventory
Assurance Yes Reference(s): Tier 2 & 3
Security
Assessment
Level
Moderate  National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53, 800-128 & 800161
 ISO/IEC 20243-1:2018, Information Technology, Open
Trusted Technology Provider Standard (O-TTPS),
Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC
SYNNEX Corporation
Supply Chain Management (SCRM) Plan

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 Department of Homeland Security (DHS) Cyber Security
Evaluation Tool (CSET)
Related Controls: CM-8, CM-2, CM-6, PM-5, SI-7, AC-17, AC-18, AC-19, CA-7, SI-3, SI- 4, SI-7, & RA-5
Summary of Security Control Implementation
SYNNEX implements a ICT SCRM global centralized information system component inventories database that includes components from all organizational information systems and outlier systems. The inventory includes mission critical component assets within the information system and ICT supply chain infrastructure, and system-specific information component, information system association, and information system owner(s). Information deemed necessary for effective accountability of information system components includes hardware inventory specifications; software license information; software version numbers; component owners; and for networked components, devices, machine names and network addresses. Inventory specifications include manufacturer, device type, model, serial number, and physical location.

Information is documented and used as required for ICS SCRM accountability, refresh operations, investigations and IT/Security operations. SYNNEX maintains an up-to-date, complete, and accurate inventory as deemed reasonable. Inventory of baseline is also captured. SYNNEX also employs automated mechanisms to detect the presence of unauthorized hardware, software, and firmware components within the information system environment, and takes appropriate action when an unauthorized component is detected. Other features include enhanced monitoring for unauthorized remote connections and mobile devices. Monitoring for unauthorized system components is accomplished by periodic scanning of systems. Automated mechanisms are implemented within information systems and in other separate devices. SYNNEX places ICS SCRM unauthorized information system components in separate domains and subnets, or otherwise quarantines such components. Dedicated individuals are responsible for information system component inventory operations. ICS SCRM Operations include inventory system components updates as an integral part of component installations, removals, and information system updates. SYNNEX has a rigorous component inventory which include OEM partners. SYNNEX’s Configuration Change Control Review Board reviews all OEM component inventory changes and/or modifications as it relates to ICT SCRM operations. If contracts need to be adjusted to meet new SYNNEX requirements, the legal and contracting functions get involved.

IR-4 (10) Incident Handling | Supply Chain Coordination IR-4 (10) Incident Handling | Supply Chain Coordination Assurance Yes Reference(s): Tier 1,2 & 3
Security
Assessment
Level
Moderate  National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53, 800-61 & 800-161
 ISO/IEC 20243-1:2018, Information Technology, Open
Trusted Technology Provider Standard (O-TTPS),
Mitigating maliciously tainted and counterfeit products, SYNNEX Corporation
Supply Chain Management (SCRM) Plan

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Assessment procedures for the O-TTPS and ISO/IEC
 Department of Homeland Security (DHS) Cyber Security
Evaluation Tool (CSET)
Related Controls: IR-4(10), AU-6, CM-6, CP-2, CP-4, IR-2, IR-3, IR-8, PE-6, SC-5, SC- 7, SI-3, SI-4, & SI-7
Summary of Security Control Implementation
SYNNEX has a mature ICT SCRM incident response plan that includes the core incident response handling capabilities (e.g., preparation, detection, analysis, containment, eradication, and recovery). ICT SCRM activities embedded in the plan include roles for system/product developers, integrators, manufacturers, packagers, assemblers, distributors, vendors, end-users, and OEM partners. SYNNEX is prepared to support and coordinate incident handling activities involving supply chain events with other organizations (e.g., OEM vendors, customers, local, state and government activities) involved in SYNNEX’s global supply chain operations with their incident response team(s) and legal department. SYNNEX is prepared to react to supply chain incidents involving security compromises, breaches involving information system components, information technology products, development processes or personnel, and distribution processes or warehousing facilities. SYNNEX conducts security awareness training and tabletop exercises to help mitigate security events/incidences. SYNNEX adheres to NIST SP 800-61 and 800-53 for incident response handling.

IR-6 (3) Incident Reporting | Coordination with Supply Chain IR-6 (3) Incident Reporting | Coordination with Supply Chain Assurance Yes Reference(s): Tier 3
Security
Assessment
Level
Moderate  National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53, 800-161 & 800-61
 ISO/IEC 20243-1:2018, Information Technology, Open
Trusted Technology Provider Standard (O-TTPS),
Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC
 Department of Homeland Security (DHS) Cyber Security
Evaluation Tool (CSET)
Related Controls: IR-6(3), AU-6, CM-6, CP-2, CP-4, IR-2, IR-3, IR-8, PE-6, SC-5, SC-7, SI-3, SI-4, SI-7 IR-4, IR-5, & IR-8,
Summary of Security Control Implementation
When a SYNNEX employee is onboarded, they are given security awareness training.

Training helps employees to understand the threat landscape, bad actors, how to identify malicious attacks, vulnerabilities, and how to report incidents. Additional training is given to employees with technical responsibilities on how to respond and report incidents at the technical level. SYNNEX’s Incident Response Team is given in-depth training in incident response activities, including how to deal with investigations, analysis, and reporting of incidents at the local, state, federal, government, and US- CERT levels. SYNNEX employees are trained to communicate security incident SYNNEX Corporation
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information to systems integrators, (OEM) suppliers, and external service providers, and open two-way communications to protect company information. In addition, SYNNEX employees are trained to ensure that information is reviewed and approved for sending based on its agreements with the suppliers. Employees know that incident reporting data is adequately protected for transmission and received by approved individuals only. The IR Team is trained on preparation, detection, analysis, containment, eradication, recovery, and how to work with legal and other outside agencies and activities. The IR Team understands the IR plans, policies, procedures, guidelines, federal regulations and incident handling operations.

PE-3 Physical Access Control
PE-3 Physical Access Control
Assurance Yes Reference(s): Tier 2 & 3
Security
Assessment
Level
Moderate  National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53, 800-73, 800-76, 800-78, 800-116; ICD 704, 705; DoD Instruction 5200.39; Personal Identity Verification (PIV) in Enterprise Physical Access Control System (E-PACS) & 800-161
 ISO/IEC 20243-1:2018, Information Technology, Open
Trusted Technology Provider Standard (O-TTPS),
Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC
 Department of Homeland Security (DHS) Cyber Security
Evaluation Tool (CSET)
Related Controls: PE-3, AU-2, AU-6, MP-2, MP-4, PE-2, PE-4, PE-5, PS-3, & RA-3 Summary of Security Control Implementation
SYNNEX has a comprehensive Physical Secure plan as a part of the Business Continuity Plan (BCP). The plan applies to SYNNEX ICT supply chain employees, contractors, consultants, and visitors. A validation process is in place based on SYNNEX defined requirements and policy prior to granting access to the ICT supply chain infrastructure, IT environment, and other relevant elements. Guards are in place in strategic locations to safeguard and protect SYNNEX employees and visitors. Physical access devices are deployed, such as keys, locks, combinations, cameras, motion detectors, card readers, and other physical security devices. Physical access control systems comply with applicable federal laws, Executive Orders, directives, policies, regulations, standards, and guidance. SYNNEX subscribes to the Federal Identity, Credential, and Access Management Program, which provides implementation guidance for identity, credentials, and access management capabilities for physical access control systems. SYNNEX also has audit logs employed and accessed as required. There are card readers and guards at restricted access points, which include facility access points, interior access points to information systems and/or components requiring supplemental access controls, or both. SYNNEX has determined the extent, frequency, and/or randomness of security checks to adequately mitigate risk associated with exfiltration.

SYNNEX Corporation
Supply Chain Management (SCRM) Plan

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SYNNEX has implemented tamper detection/prevention at selected hardware components and anti-tamper technologies (e.g., tamper-detection seals and anti-tamper coatings) to detect hardware alterations through counterfeiting and other supply chain- related risks. SYNNEX is taking extraordinary measures to protect and safeguard SYNNEX employees, equipment, assets, and intellectual property. The SVP IT and/or his/her designated representative can grant access to privilege users to support ICS SCRM information systems and infrastructure. Processes are in place to efficiently revoke unwanted users, system integrators, external service providers, and suppliers needing access to physical facilities and information systems. OEM partners are integrated into the Business Continuity Plan as applicable.

PE-20 Asset Monitoring and Tracking
PE-20 Asset Monitoring and Tracking
Assurance Yes Reference(s): Tier 2 & 3
Security
Assessment
Level
Moderate  National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53, 800-73 & 800-161
 ISO/IEC 20243-1:2018, Information Technology, Open
Trusted Technology Provider Standard (O-TTPS),
Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC
 Department of Homeland Security (DHS) Cyber Security
Evaluation Tool (CSET)
Related Controls: PE-20 & CM-8
Summary of Security Control Implementation
SYNNEX utilizes asset locations monitoring and tracking technologies (i.e., OCR, Infrared scanners, RFID, and digital signature) to ensure that critical assets such as vehicles or essential information system components remain in authorized locations.

Activities are logged and monitored. Components transported between protected storage areas awaiting disposition, testing, maintenance, and/or disposal are also tracked and monitored. SYNNEX has employed CCTV cameras and monitoring devices to monitor the location and movement of defined assets. Asset location technologies are employed in accordance with applicable federal laws, Executive Orders, directives, regulations, policies, standards, and guidance. OEM partners utilize asset monitoring, anti-tampering, detection, and tracking technology to support SYNNEX ICT SCRM program and operations.

PV-2 Tracking Provenance and Developing a Baseline
PV-2 Tracking Provenance and Developing a Baseline
Assurance Yes Reference(s): Tier 2 & 3
Security
Assessment
Level
Moderate  National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53 & 800-161
 ISO/IEC 20243-1:2018, Information Technology, Open
SYNNEX Corporation
Supply Chain Management (SCRM) Plan

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Trusted Technology Provider Standard (O-TTPS),
Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC
 Department of Homeland Security (DHS) Cyber Security
Evaluation Tool (CSET)
Related Controls: PV-2, CM-3, CM-5, CM-6, CM-6 (1), CM-6 (2), CM-8, CM-8 (4), CM-8 (6), CM-8 (7), CM-8 (8), CM-8 (9), CM-9, CM-10 (1), CM-11, & Sa-12 (14) Summary of Security Control Implementation
SYNNEX’s provenance tracking and baseline apparatus helps with the tracking and monitoring of ICS SCRM components, artifacts, service providers, documents, and data collection throughout the supply chain. The SYNNEX unique identification baseline is data-driven, utilizes secure data encryption technology, and leverages cloud computing technology to monitor, document, and track assets and supplies as it traverses though the ICT supply chain pipeline. The SYNNEX baselines provided from systems and components leveraging information systems, data, and components within the ICT supply chain infrastructure. This effort enhances the tracking, documents, and disseminates to relevant supply ICT chain change management. It also provides individual tracking, monitoring, and processes to access changes to the provenance of components, applications, data, tools, and processes in global information system and ICT supply chain infrastructure. As a safety and security feature, the application ensures non-repudiation of provenance information and the provenance change records including when, what, and to whom. The provenance and baseline will be integrated into other smart technology applications and Internet of Things. SYNNEX’s tracking of provenance will validate to detect unauthorized tampering and modification throughout the ICT supply chain, especially during repairs/refurbishing, by comparing the updated provenance with the original baseline provenance. SYNNEX’s tracking of provenance baselines and swim lanes will be advantages in system configuration management mechanisms. SYNNEX should realize near real-time traceability and accountability.

SYNNEX’s tracking provenance and baseline model will be useful on several fronts as it matures. SYNNEX OEM partners utilize asset monitoring, detection, and tracking technology to support SYNNEX ICT SCRM tracking provenance program / operations.

RA-3 Risk Assessment
RA-3 Risk Assessment
Assurance Yes Reference(s): Tier 1, 2 & 3
Security
Assessment
Level
Moderate  National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53, 800-12, 800-30, 800-100 & 800-161
 ISO/IEC 20243-1:2018, Information Technology, Open
Trusted Technology Provider Standard (O-TTPS),
Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC
 Department of Homeland Security (DHS) Cyber Security
SYNNEX Corporation
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Evaluation Tool (CSET)
Related Controls: RA-3 & PM-9
Summary of Security Control Implementation
SYNNEX’s risk assessments are mission critical to ICT SCRM operations at tiers 1,2, &

3. Risk and Impact are ranked and rated according to criticality, vulnerability, threats, security, company assets, and intellectual capital. SYNNEX’s Risk Management Plan (RMP) outlines mission critical risk and impact to the ICS SCRM landscape and environment, and helps combat risk and reduce exposure and impact to the company.

Data is collected and analyzed to assess risk and performance. Risk assessments are conducted at all three tiers for analysis. Tier 1 data is the primary data stream, followed by tier 2 and 3. Information is scrutinized for impact and risk to the organization. Results are documented and recommendations are made, along with a remediation plan and process improvement course-of-action plans. Risk assessments are conducted at the strategic, tactical, and operational levels, include at the OEM level, on a scheduled basis and/or when mission needs require.

SA-4 Acquisition Process | Requirements
SA-4 Acquisition Process | Requirements
Assurance Yes Reference(s): Tier 1,2 &3
Security
Assessment
Level
Moderate  National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53 & 800-161
 ISO/IEC 20243-1:2018, Information Technology, Open
Trusted Technology Provider Standard (O-TTPS),
Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC
 Department of Homeland Security (DHS) Cyber Security
Evaluation Tool (CSET)
Related Controls: SA-4
Summary of Security Control Implementation
SYNNEX’s acquisition process is an integrated process that follows supply chain risk management best practices and NIST (Federal Information Systems and Organizations) guidelines. The acquisition strategy establishes a baseline and tailorable ICT supply chain security requirements to apply to system integrators, suppliers, ecosystems, and external service providers. Our acquisition approach adheres to regulatory requirements which include technical requirements; chain of custody; transparency and visibility; sharing information on information and supply chain security incidents throughout the supply chain, rules for disposal or retention of elements such as components, data, or intellectual property; and other relevant requirements. We incorporate critical elements, including ICT supply chain, to demonstrate a capability to remediate emerging vulnerabilities based on open source information and other sources, and to identify requirements for managing intellectual property ownership and responsibilities for elements such as software code, data and information, as well as manufacturing, development, integration environment, designs, and proprietary processes when SYNNEX Corporation
Supply Chain Management (SCRM) Plan

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provided to the organization for review or use. Establish a plan for migration that can support system and mission operations and ensure that system integrators, suppliers, and/or external service provider can provide insights plans for end-of-life of components.

Establish a plan for acquisition of spare parts to ensure adequate supply. Work with the supplier, system integrator, or external service provider to identify and define existing and acceptable incident response and information sharing processes, including inputs on vulnerabilities from other organizations within their supply chains, and define requirements for functional properties and implementation information, as well as any development methods, techniques, or practices which may be relevant. We strive to establish and maintain verification procedures and criteria for delivered products and services and ensure that the continuous monitoring plan includes supply chain aspects in its criteria. Monitoring includes, but not limited to monitoring of functions/ports/protocols in use and monitor system integrators’ and external service providers’ information systems located within the supply chain infrastructure. Monitor and evaluate the acquired work processes and work products where applicable, for process improvement and remediation – as required. Report information security weaknesses and vulnerabilities detected during the use of ICT products or services to appropriate stakeholders, including OEMs where relevant. Review and confirm that the delivered product or service complies with the agreement on an ongoing basis and articulate any circumstances when secondary market components may be permitted.

SA-8 Security Engineering Principles
SA-8 Security Engineering Principles
Assurance Yes Reference(s): Tier 1,2 & 3
Security
Assessment
Level
Moderate  National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53 & 800-161
 ISO/IEC 20243-1:2018, Information Technology, Open
Trusted Technology Provider Standard (O-TTPS),
Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC
 Department of Homeland Security (DHS) Cyber Security
Evaluation Tool (CSET)
Related Controls: SA-8, PM-7, SA-3, SA-4, SA-17, SC-2 & SC-3 Summary of Security Control Implementation
When SYNNEX develops new security applications, code, algorithms, and/or introduces new products and services to the environment, SYNNEX security engineers apply NIST, ISO/IEC, and best practices information system security engineering principles. These principles include system design requirements, specifications, development, implementation, testing, integration, and modification of information systems. These principles are also included in legacy applications and system enhancements to the environment. Security engineering principles are the foundation for developing secure and reliable information systems and applications. Security principles apply to system upgrades, skip packages, information system reform initiatives and modernization.

SYNNEX Corporation
Supply Chain Management (SCRM) Plan

SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013
April 28, 2019
23 | P a g e
Before new security software, firmware, applications, services or components are considered for implementation into the environment, SYNNEX security engineers conduct a feasibility study, analyze the current state of the environment, and study all facets of the environments. Security engineering principles must be able to accommodate business and technical needs and be secure. Security engineers analyze the environment by security stacks, layers, and protocols to see if new and/or legacy upgrades will support the infrastructure. When designing new security applications or introducing new software, firmware and/or components to the landscape, system engineers develop layered security protections protocol and incorporate proven security requirements (security controls) into the system development life cycle, delineating physical and logical security trust and boundaries. Security engineers document the processes and incorporate best practices security policy and procedures in the architecture, including security controls as a part of the information system engineering design. Before new systems, applications, components and upgrades are introduced into the environment, SYNNEX security engineers conduct system tests, perform threat modeling, develop use cases, check for threat agents and viruses, conduct penetration tests, and mitigate risk before deploying in the environment. Developers are given training on the new applications, components and services. At the end of the development, an acceptance test is conducted and signed off by management for security, functionality, and reliability.

SA-11 Developer Security Training and Evaluation
SA-11 Developer Security Training and Evaluation
Assurance Yes Reference(s): Tier 1, 2 &3
Security
Assessment
Level
Moderate  National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53 & 800-161
 ISO/IEC 20243-1:2018, 15408, Information Technology,
Open Trusted Technology Provider Standard (O-TTPS),
Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC
 Department of Homeland Security (DHS) Cyber Security
Evaluation Tool (CSET)
Related Controls: SA-11, CA-2, CM-4, SA-3, SA-4, SA-5 & SI-2 Summary of Security Control Implementation
When SYNNEX security engineers and developers develop new system applications, software, hardware, or firmware, and/or introduce new information systems, components and information services, into the environment, a detailed security assessment and project plan is developed. The assessment plan includes, but is not limited to performance testing, unit testing, system integration testing, security testing and regression. Test are evaluated and analyzed for completeness, reliability, security and functionality. The assessment plan also includes flaw remediation processes and developmental testing of security controls at all post-design phases of the system development lifecycle. Security tests focus on security controls, implementation, SYNNEX Corporation
Supply Chain Management (SCRM) Plan

SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013
April 28, 2019
24 | P a g e
operating as advertised, and operational intent, and are designed to support security policy and procedures. Flaws are remediated and tested. Security engineers and developers conduct rigorous testing of OEM software, firmware and components by leveraging web-based scanning applications and by conducting penetration testing with sophisticated tools, applications and binary analyzers. Engineers and developers also conduct source code reviews, as well as in-depth testing of artifacts, business rules, and processes. Test must pass all security assessment criteria, and remediation activities must be resolved and tested before applications, information systems, components, or information services can be integrated into the environment. The security assessment plan is well documented and is approved by management and the configuration management board.

SA-12 Supply Chain Protection (SCP)
IR-6 (3) Supply Chain Protection (SCP)
Assurance Yes Reference(s): Tier 1, 2 &3
Security
Assessment
Level
Moderate  National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53 & 800-161
 ISO/IEC 20243-1:2018, Information Technology, Open
Trusted Technology Provider Standard (O-TTPS),
Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC
 Department of Homeland Security (DHS) Cyber Security
Evaluation Tool (CSET)
Related Controls: IR-6(3), AT-3, CM-8, IR-4, PE-16, PL-8, SA-3, SA-4, SA-8, SA-10, SA- 14, SA-15, SA-18, SA-19, SC-29, SC-30, SC-38 & SI-7
Summary of Security Control Implementation
SYNNEX protects its supply chain operations from threats to information systems, system components, and information services by fortifying its physical and logical environment as a part of its security and information protection apparatus strategy.

Information systems, components, applications, and information system services are secured through the implementation of a security protection plan. The plan encompasses the security life cycle management which includes information systems, applications, system components, and information system services ((i.e., design, development, manufacturing, picking, packing, pulling, assembly, distribution, transportation, system integration, documenting, operations, maintenance, end of life).

SYNNEX’s security protection plan includes security awareness training at all levels of the organization. The organization is educated on the risk, threats, and security vulnerabilities and violations facing supply chain operations and how to mitigate these risks. The company is trained to be vigilant in vetting personnel in every area of operations, using tamper-resistant packaging during shipment and warehousing to protect development and mission critical plans, policies, and procedures. Personnel are encouraged to report unusual activity and security violations to management. All reports are taken seriously, and immediate action is taken as required. OEM partners participate SYNNEX Corporation
Supply Chain Management (SCRM) Plan

SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013
April 28, 2019
25 | P a g e
in SYNNEX’s Supply Chain Protection – as required.

SA-15 Development Process, Standards, and Tools
SA-15 Development Process, Standards, and Tools
Assurance Yes Reference(s): Tier 2 & 3
Security
Assessment
Level
Moderate  National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53 & 800-161
 ISO/IEC 20243-1:2018, Information Technology, Open
Trusted Technology Provider Standard (O-TTPS),
Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC
 Department of Homeland Security (DHS) Cyber Security
Evaluation Tool (CSET)
Related Controls: SA-15, SA-3 & SA-8
Summary of Security Control Implementation
SYNNEX has an arsenal of documented, detailed engineering processes, standards, controls, information systems, system components, services, and tools. Processes and standards illustrate system and security requirements. SYNNEX’s process, standards, and tools development adheres to NIST SP 800-53, 800-161, FIPS 199, 200, ISO/IEC, OEM, and Best Practices security controls and cyber security framework. Tools include COTS, GOTS, software, firmware applications, hardware, analytics, forecasting, modeling, MS suite, program management, Visio, CAD, prediction, and specialized applications. Development documents include, but are not limited to engineering drawings, topology drawings, schematics, flowcharts, network diagrams, wiring diagrams, swim lanes, modeling, and analytics (KRI/KPI) reports. Processes and tools include strategic, tactical, and operational environment / landscape drawings, cyber security evaluation tools, supply chain risk management evaluation tools, vulnerability, threat, business intelligence, impact, and risk models and analysis applications.

SYNNEX processes focus on mission critical threat and security analysis, information system components, system integrations, testing, and process improvement. Tools include code source monitoring and analysis, threat modeling, scanning tools, data scrapping application, simulation software, and impact to the system and environment reports. SYNNEX processes, workflow, engineering, waterfall diagrams, and program management plans are reviewed by management and approved by the configuration management, risk management, compliance and legal teams – as required. OEM partners also play an active role in the development process, standards, and tools operations – as required by SYNNEX.

SA-18 Tamper Resistance and Detection
SA-18 Tamper Resistance and Detection
Assurance Yes Reference(s): Tier 1, 2 & 3
Security Moderate  National Institute of Standards and Technology (NIST) SYNNEX Corporation
Supply Chain Management (SCRM) Plan

SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013
April 28, 2019
26 | P a g e
Assessment
Level
Special Publication (SP) 800-53 & 800-161
 ISO/IEC 20243-1:2018, Information Technology, Open
Trusted Technology Provider Standard (O-TTPS),
Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC
 Department of Homeland Security (DHS) Cyber Security
Evaluation Tool (CSET)
Related Controls: SA-18, PE-3, SA-12 & SI-7
Summary of Security Control Implementation
SYNNEX has a mature tamper protection and detection program in place, leveraging state-of-the-art tactics, techniques, technologies, and strategy to protect information systems, system components, and information services. SYNNEX uses RFID, OCR, badging, locks, cameras, guards, doors, security motion intrusion detectors, monitoring tools, alerts and other related tamper-resistant and detection applications / devices to combat both physical and logistical tampering. High-risk areas such as data centers and secure areas with sensitive information or equipment are isolated and/or blocked off to the public. Tampering detection devices / applications are applied to information systems, system components, and information system services and are constantly monitored and scrutinized. Components are monitored for tampering and theft, and violations are reported to management. SYNNEX’s tampering and detection policy and procedures are well documented and are exercised on a daily basis. If an incident is reported, immediate action is taken, and measures are put in place to resolve the issue.

The tampering protection and detection policy and procedures are reviewed on a quarterly basis and/or as needs dictate. Process improvement initiatives are implemented as required. OEM suppliers play an important role in the planning, distribution, application, and reporting of tampering and detection operations.

SA-19 Component Authenticity
SA-19 Component Authenticity
Assurance Yes Reference(s): Tier 2 & 3
Security
Assessment
Level
Moderate  National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53 & 800-161
 ISO/IEC 20243-1:2018, Information Technology, Open
Trusted Technology Provider Standard (O-TTPS),
Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC
 Department of Homeland Security (DHS) Cyber Security
Evaluation Tool (CSET)
Related Controls: SA-19, PE-3, SA-12 & SI-7
Summary of Security Control Implementation
SYNNEX ICT SCRM Anti-Counterfeit policy and procedures are in alignment with NIST, ISO/IEC, Federal Laws, and best practices and are exercised on a daily basis. SYNNEX SYNNEX Corporation
Supply Chain Management (SCRM) Plan

SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013
April 28, 2019
27 | P a g e
takes counterfeiting very seriously and does their due diligence to safeguard against counterfeit of components and information systems. SYNNEX only purchases items from approved OEM vendors and does not buy from unauthorized distributors or third- party vendors. All purchases go through an approved vendor process and the entire process is documented and monitored. If a suspected counterfeit transaction or event is reported, immediate action is taken by SYNNEX and reported. Counterfeit may occur at the organizational, distributor (OEM), vendor, and/or developer level. SYNNEX is diligently on the lookout for counterfeit components, information systems, source code, and manufacturing. Tampering applications and detection measures are inspected throughout the supply chain management process.

SI-2 Flaw Remediation
SI-2 Flaw Remediation
Assurance Yes Reference(s): Tier 2 & 3
Security
Assessment
Level
Moderate  National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53 & 800-161
 Federal Information Processing Standard Publication 200  ISO/IEC 20243-1:2018, Information Technology, Open
Trusted Technology Provider Standard (O-TTPS),
Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC
 Department of Homeland Security (DHS) Cyber Security
Evaluation Tool (CSET)
Related Controls: SI-2, CA-2, CA-7, CM-3, CM-5, CM-8, MA-2, IR-4, RA-5, SA-10, SA- 11 & SI-1
Summary of Security Control Implementation
SYNNEX reviews, tests, scans, and monitors all software and firmware being introduced into the environment by approved OEM distributors. Software and firmware applications are tested frequently with anti-virus software, system scans, and penetration tests to check the reliability, security, and functionally of the software and firmware. Updates and remediation activities are implemented if applications are out of tolerance and require patching or updates. If a software and/or firmware application requires remediation, only authorized IT personnel may apply patches, hotfixes, upgrades, or skip packages, as required by the OEM and the configuration management board.

SYNNEX leadership approves all tests, updates and skip packages, and documents the entire process and approval process. After remediation actives are complete, software and firmware enhancements/fixes are tested before being put into the production environment. SYNNEX documents all low-level software and firmware patches, hotfixes, and upgrades in a remediation plan of action and milestone plan, and action is taken at the appropriate time. Before SYNNEX applies remediation activities, it always considers the risk, impact and vulnerability to the business.

SYNNEX Corporation
Supply Chain Management (SCRM) Plan

SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013
April 28, 2019
28 | P a g e
SI-4 Information System Monitoring
SI-4 Information System Monitoring
Assurance Yes Reference(s): Tier 1, 2 & 3
Security
Assessment
Level
Moderate  National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53 & 800-161
 Federal Information Processing Standard Publication 200  ISO/IEC 20243-1:2018, Information Technology, Open
Trusted Technology Provider Standard (O-TTPS),
Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC
 Department of Homeland Security (DHS) Cyber Security
Evaluation Tool (CSET)
Related Controls: SI-4, AC-3, AC-4, AC-8, AC-17, AU-2, AU-6, AU-7, AU-9, AU-12, CA- 7, IR-4, PE-3, RA-5, SC-7, SC-26, SC-35, SI-3 & SI-7
Summary of Security Control Implementation
SYNNEX employs sophisticated external and internal security event monitoring tools, applications, agents (i.e., intrusion detection systems, intrusion prevention systems, malicious code protection software and scanning) and alert monitoring to observe and detect security events, incidences, anomalies, suspected unauthorized access, changes in the system behavior, modifications, enhancements, and unusual activity in SYNNEX ICT supply chain environment and information system boundaries, firewalls, and demilitarized zones. SYNNEX leverages five rings of security to support information system monitoring (e.g., email filtering, workstation security, firewall, automated backup, and employee training). Monitoring includes automated and manual monitoring of SYNNEX data center, cloud environment, servers, routers, gateways, backbone, trust, email, and network operations. Metadata is constantly monitored and scanned on a systematic basic. Data files, catalogs, data warehouses, libraries, databases, and search engines are scanned for malicious activity, breaches, data leakage, and security violations. SYNNEX also monitors ISP system and employee activity. SYNNEX follows NIST, ISO and Best Practices concerning information system monitoring.

SI-7 Software, Firmware, and Information Integrity
SI-7 Software, Firmware, and Information Integrity
Assurance Yes Reference(s): Tier 2 & 3
Security
Assessment
Level
Moderate  National Institute of Standards and Technology (NIST) Special Publication (SP) 800-53 & 800-161
 Federal Information Processing Standard Publication 200  ISO/IEC 20243-1:2018, Information Technology, Open
Trusted Technology Provider Standard (O-TTPS),
Mitigating maliciously tainted and counterfeit products, Assessment procedures for the O-TTPS and ISO/IEC
 Department of Homeland Security (DHS) Cyber Security
SYNNEX Corporation
Supply Chain Management (SCRM) Plan

SYNNEX Corporation SCRMP No.: SC-042819-001 Supply Chain Risk Management Plan v1.0 RFQ 47QTCA-19-Q-0009 Moderate-Impact Baseline Amendment 0013
April 28, 2019
29 | P a g e
Evaluation Tool (CSET)
Related Controls: SI-7, SI-7 (11), (12) & (13)
Summary of Security Control Implementation
SYNNEX adheres to NIST SP 800-53, 800-161, and FIPS 22 as it pertains to ICT Supply Chain Risk Management practices, standards, guidelines, policy, and procedures. SYNNEX Systems and Information Integrity policy and procedures are comprised of SYNNEX’s ICT SCRM information systems, infrastructure, components, assets, ecosystem, verification protocol, security information and event management tools, applications, agents, program requirements, standards, and specifications. ICT supply chain risk, security controls, malicious code (binary / machine executable code), and counterfeit protection measures are included in the systems and information integrity policy and procedures. SYNNEX conducts source code reviews on a systematic basis, and has a rigorous data loss prevention program to protect data-in- transit, data-in-motion, and data-at-rest. SYNNEX’s environment is systematically tested (i.e., manual test, penetration test, and automated test) and verified for unauthorized access, vulnerabilities, breaches, security violations, malicious code, botnet attacks, counterfeit, and suspected changes in the ICT SCRM environment. SYNNEX uses a variety of verification tools and applications to test for unauthorized access in the environment, has strict business rules concerning privileged access, and does not allow any person and/or persons to have the “keys to the kingdom.” Checks and balances are put in place both logically and physically to protect SYNNEX environment and information systems within the ICT SCRM apparatus. Software deployment, modifications, and changes to the systems and/or applications must be vetted through the Configuration Management Board and tested in the development environment before it can be introduced into the production environment. Software and/or firmware integrity monitoring and testing includes operating system, system applications, metadata, parity checks, cryptographic hashes, and other related internal and application testing and monitoring. All software and firmware is purchased and approved by authorized OEM and/or verified distributors. SYNNEX employs security alerts and log monitoring, and applies strict business rules to safeguard against unauthorized access to the ICT SCRM environment.

© 2020 SYNNEX Corporation
© 2020 SYNNEX Corporation
ConcentrixGlobal business services company Technology SolutionsDistribution, logistics, and integrated solutions65 Locations: U.S., Canada, Japan, Mexico, China, Central and South AmericaProduct Categories: IT systems, networking, UCC, peripheral, components, IoT, peripherals, software, security, analytics, integrated solutionsHybrid Cloud Strategy Servicing:SMB, mid-market, enterprise, hyperscale computing (Hyve Solutions)Locations: 40+ countries in 6 continentsPriority Verticals: Healthcare, banking and financial, insurance, technology, automotiveSolutions: Analytics & consulting, automation & optimization, customer engagement centers, digital self-service, experience design & mobility, gig platform, marketing solutions, technology & systems integration, voice of the customer$19.1BTTMRevenue 40K+tech products distributed25K+resellers & retail customers400+OEMs &partners$4.7BTTM Revenue225K+associates80Fortune 500 clients70+languages A Fortune 200 Global Business Process Services Company

SYNNEX CORPORATE
2019 LINE CARD
Contact Us:

1.800.456.4822
www.synnex.com
279520-19 | 032719
7 6
3 2
5 4
89 1
Map your destination to increased productivity,
cost savings and overall business success. Our
distribution centers are strategically located across
the United States to provide you with product
where you need it when you need it. Each of our
distribution centers provides our customers with
warehouse ratings of nearly 100% in accuracy and
PPS (pick, pack and ship) performance. Couple that
with unsurpassed service from our infrastructure
support, giving you one more reason why you
should be doing business with SYNNEX. That’s
service and infrastructure support you can rely on!
Sounds simple, but at
SYNNEX we understand that
true business growth requires
access to meaningful, tangible
business infrastructure, tools,
and resources. That’s why
over the last year we’ve
invested heavily in providing
our partners with high-impact
business services, designed
from the ground up to provide
real value, and delivering on
our commitment to provide
unprecedented support to
our most valuable asset, our
partners.
• GSA Schedule
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• PRINTSolv
Components East
800.444.7279
Components West
888.756.4888
Government Sales
800.456.4822 Ex. 4007
Security Sales
800.444.7389
Leasing
800.451.5744
POS Solutions
800.753.6927
Customer Service
800.756.1888
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800.756.7888
CTI Products (Sales)
800.444.7359
Regional Office
800.756.5974
SMB Sales Group
855.899.0050
Supplies & Accessories
888.223.1164
Software
866.226.7532
License Online West
800.414.6596
License Online Central/
East
800.432.6980
Auto ID / POS Sales
800.950.5974
ICG Security &
Wireless LAN
800.688.0751
Corporate Headquarters
Fremont, California
Sales Headquarters
Greenville, South Carolina
Warehouse Locations
1 Tracy, California
2 Chantilly, Virginia
3 Romeoville, Illinois
4 Richardson, Texas
5 Monroe, New Jersey
6 Grove City, Ohio
7 Miami, Florida
8 Southaven, Mississippi
9 Chino, California
*ISO-9001-2000 Manufacturing Facillities

ADVANCING IT INNOVATIONS

INFRASTRUCTURE

SERVICES
2019 LINE CARD
© 2019 SYNNEX Corporation. All rights reserved. SYNNEX, the SYNNEX Logo, and all other SYNNEX company, product and services names and slogans are trademarks or registered trademarks of SYNNEX Corporation. SYNNEX, and the SYNNEX Logo Reg. U.S. Pat. & Tm. Off.

Westcon, Comstor and GoldSeal are registered trademarks of WG Service Inc., used under license. Other names and marks are the property of their respective owners.

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© 2019 SYNNEX Corporation. All rights reserved. SYNNEX, the SYNNEX Logo, and all other SYNNEX company, product and services names and slogans are trademarks or registered trademarks of SYNNEX Corporation. SYNNEX, and the SYNNEX Logo Reg. U.S. Pat. & Tm. Off.

Westcon, Comstor and GoldSeal are registered trademarks of WG Service Inc., used under license. Other names and marks are the property of their respective owners.
279520-19 | 032719
Damac
Dane Elec Corp
DAQRI
Data Drive Thru
Data Motion
Datacore
Datago
DataLocker Inc
Datalogic
Datamax Media
Datamax Software Group
Dataram
Dataxoom
Datel
Datera
Daymen Inc.

Decoded Bags
Definitive Technology
Déjà vu Security
Delphi Display Systems
DENAQ, Inc
Deployable Systems/Hardigg
DestructData
Devolutions
DH2i
Diablotek
Dialogic
Diamond
Diamondback Fitness
Dicota
Digedu
Digi International
Digistor
Digital Guardian
Digital Highway
Digital Peripheral Solutions dba Q-See
Digital Storm
DigitalPersona
Digium
Direct Dimensions
Distinow
Distrix
Docker
Doculex
DOD Tech
Dot Hill (eNex Systems)
DP Solutions
Draper
Drawp
Drobo
Dropbox Enterprise
DS3
DT Research
Dyconn
DYMO
Dynamic Systems
E-Sponder
Earthwalk
Eastman Kodak
Easy Tempo
Eaton Corporation

ECO STYLE
ECO TREND Cases, LLC.

Ecosol Solar Technologies
ECS Composites
Edge-core Networks
EDGE Memory
Edgeline Technologies
Edgewater Networks
Edgewave
Edigin
Education Collaborators
Educational Collaborators
EJ Technologies
Ekahau
Electroboard
Electrorack
Elegant Packaging
Elite Screens
Elliptical Mobile
Elmo USA
Elsa Group
Emathsmasters
Emerge
Encore Networks
Encore Software ESD
Encounter Pointe
Endor AG / Fanatek
ENET
EnGenius
Engineered Network Services
Enlight
EnMotus
EnovateIT
EnterpriseDB

ENTRUST
Envoy Data Corporation
Epson
Equus/Mirus Innovations
eReplacements
Ergotech
Ergotron
Ericom
Erwin
Esker
eSpark

ESTERLINE
EVault
Event Builder
Everfocus
Everki
EVGA
Evolis
Evoluent
Evolve III
Ex Point
Exablaze
Exablox
Exabyte
Excelero
Exorvision
Explain Everything
Extensis
Extenua
F5 Networks
Fabcon
Faction
Fargo Electronics
Faxback
Fellowes
FiatLux
Fidelis Cybersecurity
Filewave
Finisar
FireEye
Firemon
Firich/FEC
First Data
First Mobile Technologies
Fishtree
FivePoint
Fixmestick
Flexa Cutters
Flexa Dye Sublimation
Flexera Software
ForensIT
ForeScout
Foreseeson
Formax
Fortinet
Foscam Digital
FoxIt
Freedom9
Frontrow/Phonic Ear
Fuji Film
Fuji Film Recording Media
Fujitsu America, Inc.

Full Armor
Full Spectrum Laser
Furman
Fusion-io
Futura Retail Solutions
Future Business
Gamber Johnson
Gammatech
Garland
Garmin
Gateprotect
GBC (a division of ACCO Brands)
Gefen
Geist Manufacturing
Gemalto Envoy
General Imaging
Genesis One
GeorgeJon
GETAC
GFI
Gigabyte
GiiNii
Glacier Computer
Global Environ. Svcs
Global Knowledge
Global Marketing Partners
Global Silicon Electronics
Gluster
GoGuardian
GoldTech
Goldtouch
Good Technology
Google
Graphus
Gridless Power
Griffin
GRS Weigh
Gryphon
Guardian Edge
Guidance Software
Gumdrop
Gvision
H&R Block ESD
Hannspree
Hapara
Hayes Software
Havis
Headplay
Healthcare Information (HCI)
Healthpostures
Hedvig
Hercules/Thrustmaster
Heritage Travelware
Heritage Travelware - Kenneth Cole
Hewlett Packard Enterprise
Hi-Fi Works
Hi-Value Toners
HID Identity/Synercard
High Wire
Higher Ground/HGGEAR
HIKVision
Hitachi Global Storage
Hitachi Hard Drive
HL Corporation/Flicker
HNC Virtual
Howard Medical
HP Inc
HQ Cam
HSM of America
HTM -Vertagear
Huawei
Huawei Device USA
Huddly
Humanetics
HumanScale
Hypersign
Hyundai
I-Blason
I’m SPA/I’m Watch
I/O Magic
i3 International
i3 Technologies
ICOP Digital
IDAPT
Idera
IGEL
IGI
IKAN Corp
iKEY
Imageware
Imagine Technologies
Imagistics
Imation
IMC Networks
Imperva
InBoxer
Incase
Incipio
Incisive Software
Independence IT
Independence IT
Indigo
Industry Weapon
Infinidat
Infoblox
Infocase
InFocus
InfoPrint
Informa Software
Infosoft-Fusion Charts
Infrascale
Ingres
Inkjetwarehouse
Inland Products
Innergie
Innovative Card Scanning
Innovative Office
Inseego
Insperity
Instant Technologies
Insulfab
Integra Networks
Integral
Intel
Intelligent Computer Solutions
Intelligent ID
Intellinet
Intuit ESD
Intuition
INUVIO
Inwin
ioFabric
Iogear

IOLO ESD
Iomega
Iosafe
IP Home Products
iPearl
IRSA Video
ISI
iStabilizer
iStarUSA
iStorage
IT In Motion
ITWorx
Ixia
2019 LINE CARD (CONT.)
Contact Us:

Jaton
Jefa Tech
JetBrains
JMR Electronics
Joro
JPL
Juicepresso
JungleDisk
Juniper Networks
Just Systems Canada
JVC
Kaminario
Kanex
Kanguru
Kantek
Karv Flatbed Cutters
Kaser Corporation
Ken-a-vision
Kensington
Kerio
Keyovation
Keyscan
KeySource International
Keytronic
Kinesis
Kingston
Kingston Digital Inc
Kingston Distribution
Kinyo
Kitenga
Klas Telecom
Kleen Concepts
Knowledge Management Association
Koamtac
Kobian
Kobian
KODAK
KOM Networks
Komprise
Konftel
Konica Minolta
Kramer
KSI Data Sciences
KSI Envoy
Kwikset
Kyocera
LaCie
LandAirSea
Lanier
LapCabby
Laplink Software
Lasershield
Launchpad
Lawson Screen
LD Smart
Learn21
Legrande
Leica Geosystems
Lenovo
Lepide
Let’s Gel
Level Platforms
LexisNexis
Lexmark
LG Electronics
Liaison
LifeSize
Lightspeed Systems
LigoWave
Likewise
Lilee
Lind Electronics
Link Depot
Linksys
LinkSystems
Linoma
Listenwise
Lite-On
Litronics Envoy
LittleBits
LiveTiles
LMI Solutions
Location Based Technologies
Lockdown Tech
Lockncharge
Loctek
Logbar
Logicube
Logitech
Longse
Lowry Software
Lsquared
Lumisource
M360
M&A Technology
Maclocks
Macro Image Technology
Magellan
Magix Software
Magma
Magnetic 3D
Magtek
Mainpine, Inc
MakeSense
Makitso Displays

MMF POS
Man and Machines
Managed Objects
Manhattan
Mariner Software ESD
Markzware
Materialise
Matrox
Maxell
Maxta
Maxtor
Maxtrak
MaxxFi
McAfee
Mediatech
medM
Mellanox
Memorex
Memorex Electronics
Memory Experts
Meridiun
Merkury
Message Labs
Message Logic
Meta Company
Metadot Corp
Metafuse dba Project Insight
Metrologic
Metropolis
Metrovac
Mettler Toledo
MicroMicr
Micron
MicroPac Technologies
Microsoft
Microsoft ESD
Microsoft Hosted Exchange
Microsoft OEM
Microsoft Retail
Microsoft Surface
Microsoft Surface Hub
Milestone Systems
Mimo Monitors
Minicom
Minuteman Power Technologies
MIO Technologies
Mirantis
Mita
Mitsubishi
Mitsubishi Digital Electric America
Mizco
MJ Mitchell Consulting/Braggables
Mobelisk
Mobile Action Technology, Inc.

Mobile Demand
Mobile Edge
MobileMark
Mobiltrackr
Mobisystems
Mohawk USA
Mojo Networks
Monitors In Motion
Monnit
Monoprice
Moonwalk
MooreCo, Inc
Mota
Motion Computing
Motorola Phones
Motorola Solutions
Movavi Software ESD
Movea
MPak
MS - Cash Drawer
MSE
MSI Gaming Laptops
MSS Software
Multi-link
Muratec
Mutare
MyCDesk (Elyone)
MyStemKits
N1 Critical
N-Able
Nanonation
Ncipher Envoy
NCP Engineering
NDS Surgical Imaging
Nearpod
NEC
NEC Corporation of America
NEC Display Solutions
NEC Servers
NEC Software
NEC Storage
Nervepoint
Neschen Americas
NetAccess
Netcomm
Netgear
Netis Systems
Netlib
Netmotion
Netop
Netsparker
Netsurion – Eventtracker
Network Equipment Technologies
Netwrix
Neverware
Newell Co-Sanford
Newline
Nexenta
NexGen
Nicware/Niclabel
Niko Electionics
Nimbus Data Systems
Nitro PDF
Noble Locks
Nodeprime
Nokia
Nor-Tech
Norcent
Notable Solutions, Inc.

Novastor
Novuscell Batteries
Now Micro
Nuage
Nuance Communications
Nuance Dragon Medical
Numonix
Nvidia
O’Neil Printers
O2 Security
Objectworld
Observint
Obsidian
OCN Labs
OCSystems
Octa
OCZ Technology
ODIN Technologies
Ohbot
Okidata
Olea
OLIXIR Envoy
OminScan 2
OnCue
OneWorldTouch
OnSSI
Onyx Graphics Inc
Oomi
Open-E
Open-Xchange
Opengear
OPS Solutions
Optimum
Optoma
Oracle
Original Power
OrionVM
Ortronics

OSNEXUS
Otter Products
Otto
OutSystems
Overland Storage
Oxcyon
Packaging Strategies
Packet 8
Packetviper
Paessler
Palo Alto Networks
Panasonic
Panasonic Communications
Panasonic Consumer - Security
Panasonic POS
Panasonic Pro Video
Panasonic Projectors
Panasonic Toughbooks
Panda Security
Pannin
Panorama Antenna
Pantone Solutions
Papago
Para Sys. Inc.

Paragon Furniture
Paragon Software
Parallels
Partner Tech
Patriot Memory
2019 LINE CARD (CONT.)
Contact Us:

Westcon, Comstor and GoldSeal are registered trademarks of WG Service Inc., used under license. Other names and marks are the property of their respective owners.
279520-19 | 032719
Patrol PC
Paxton Access
Payoda
PC Gearhead
PC Matic
PC Pit Stop
PDUs Direct
Peerless Industries
Pelican
PenPal Schools
Pentaho
Perfect Fit
PeripheralLogix

PEXAGON
Pexagon Tech
PGI
Phantom Glass
Pharos Science and Application
Philips
PhishMe
Phonic Ear
Photo Shelter
Pi-Top
Pica8
Ping HD
Pivot3
Planar
Plantronics
Plasmon Optical Media

PLE SOFTWARE GROUP
Plextor
Plug-In Storage
Plum Laboratories
Plumgrid
Plus Technologies
PNY
Point A Technologies
Policy Medical
Polycom
Polyvision/Steelcase
POSBank USA
POSH Manufacturing
Positron
Posturite
Powercart
Powervar
Precise Biometrics Envoy
Precision Dynamics Corp
Precision Mounts
PrehKeyTec
Premier Mounts
Premium Compatibles
Prestige International
Preton
Prevalent
Prime View
Printek
Printer-Logic
Printronix AutoID
Printronix LLC
Private Label Media
Proline
Prologic
Promethean
Promise
Promisec
Protect Computer Products
Protect Covers
Proxima RF
Proximity Systems
PSC
Psion
Pulse Secure
Puppet Labs
Pure Orange
Purple
Qlogic
QNAP
Qualtrax
Quanmax
Quanta
Quantum
Quark
Quartet
Quatech
Quatrro
Quest International
Quest/Totoku
Quick Quality Cabinets
Quicken ESD
Qumu
Rackmount.IT
Rack Solutions
Radaptive
Radiant Logic
Radware
Rain Design
RAM Mounts
Rapid7
Rapid Deploy
Raptor Blasting Systems
Raritan
RCR International
RDK Products
Ready Dock
ReCast
Recordex
Red Hat
Red Lion
RedGate Software
RedXDefense
RedyRef
Reed Elsevier Inc.

Reflexion
ReLaunch Aggregator
ReplayXD
Retrospect
Revolabs
Revolution Acoustics
Rhino Technology Group
Ricoh
Ridgeline Technology
RidgeLogic
RIF6
Rise Vision Digital Signage
RISO
Riverside Technologies
RJS Software
RLE
Robinson Win Word
Robo3D
Roccat
Rock Hill Distribution
Rocky Mountain Ram
Rocstor
Rootsecure
Rose Electronics
Royal Consumer Products
RSPA (Sungale)
RSPA, Inc
RT Sales
Ruckus Wireless
SA International
Safe-T
Safety Vision
Sagemcom
Sakar-Altec Lansing
Salamander
Samsung
Sandisk
Sans Digital
Sanyo
Sanyo Denki
SAP
Sapien Technologies
SATO
Savin
Scala
Scale Computing
School Messenger
Science Logic
SCM Microsystems Envoy
SCO Group
ScopeStack
Scosche
Scott Clark Medical
SCP
Screenrag
Screenscape
Scrible
Seagate
SealShield
Seavus
SecPod
Security First
Securly
SEH Technologies
Seiko Instruments
Seiko Instruments USA
Sen.se
Sena Cases
Sencore Inc.

Sengled
Sennheiser
Sentinel
Sentry360
ServerTech
ServicePoint365
Services
Sharegate
Sharp
Shaun Jackson Design
Shivnet
Shuttle Computer
Shuttle Security
SI Screens (Screen Innovations)
Sierra Wireless
Sigma Photo
Signagelive
Signix
SIIG
Silex
SiliconDust
Silver Peak
Simple8
Simplifi
Simply NUC
SIOS Technology, Inc
Sitch AI
SKB Cases
Skin-It
Skull Candy
Skykick
Skykit
Smart AVI
Smart Modular
SmartPower Systems
Smith Enterprises
SMK-Link
Snoopwall
Socket Mobile
SOFTEX
SoftLayer
Software & Peripherals
Software Shelf
Solar Rig
Solarflare
Sole Source Technology
Solid Line Products
Solidfire
SOLO
Sonic Foundry
Sonitronix
Sony
Sony Chemicals
Sony Content Capture Solutions
Sony Professional Monitors
Sony Projectors
Sony ProSumer Displays
Sotel
SoundTrap
SP Controls
Space Saving Solutions
Spark Integration
Spectrum Business
Spectrum Corporation
Speechswitch
SpeedLink
Sphere3D
SPIKES
Spracht

SPRACHT
Sprinxle
SSE Technologies
SSG Consulting
SSH
Stadia Media
Staedtler Noris
Star Micronics
Startech
Startech.com
STEC
Steganos
Stelle
StemFuse
Stephen Gould Corp.

Still Secure
Stirling Communications
STM Brands
StorageCraft
StorageTek
StorMagic
Stormboard
Stratus
Stulz Air
SugarCRM
Suitable
SUMMA America
SunBrite TV
Supercom
Supermicro
Surecall
Swiftpage
Swingline
Swyx
Syam
Syba Multimedia
Sychron
Sychron
Symantec
Symantec Hosted Services
Symbee
SyncroSoft
Synel Industries
Synology
Syntax-Brillian
Syntela
System Design Advantage
Systran
T-Mobile
TAA Products
TabletExpress
TabletKiosk
TABLETMedia
TAG / Technology Advancement Group
TAG Global Systems
Take Charger
Talis Data Systems
Talkaphone
Tandberg
2019 LINE CARD (CONT.)
Contact Us:

Westcon, Comstor and GoldSeal are registered trademarks of WG Service Inc., used under license. Other names and marks are the property of their respective owners.
279520-19 | 032719
Tandesa
Tangent Computers
Tannoy
Targus
TCP Wave
TDK
TEAC
TeamOne Networking
Team Viewer
Teamboard
TEC Lighting, INC
Tech Global
Tech Products 360
Techguard Security
Technologies LTD.

Tegile
TEKLYNX International
Teleepoch
Telephonetics
Teles
Telit
TelWorx
Tely Labs
Tempest Lighting
Tempusnova
Tenergy
Teradici
TeraMedica
Teras
Texthelp
The Joy Factory
Thecus
Thermal Take
ThingLogix
ThreatTrack
Tidebreak
Tiger-Vac
Titan Radio
Tommo
Toolfarm
Toopher
Top Patch
Toshiba
Toshiba Security
Toshiba-Tec
Total Computing Solutions
Total Micro
Totoku Motor
Touch Systems
TP Link
TPcast
TPG
TPK VD
Tracewell Systems
Track Scan
Transcend Information
Tranxition
Tremolo Security
TRENDnet
Trenton Systems
TRG Group (Wenger/SwissGear)
Triad Floors
Tri-Color
Trident Systems
Tripp Lite
Tripwire
Trisys
Troy MICR
TSC
TSI Touch
Ttuff Technologies
Turtle by Perm-A-Store
TVS (Eversun– Technologies)
Twinhead
Twistlock
Tyan
Tycon Power
UMANGO
Uniform Industrial Corp
Unify
Unirise
Unitech America
Universal Devices
Uniwide

UNXIS (SCO)
Unytouch Manufacturing/Firebox
Upcycle Goods
UPEK
Uptime Devices
Urban Armor Gear
US Robotics
USSI
Utility Associates
Utimaco
V5
Valcom
VanDyke Software
Vantage Point
Vantec
VARCommerce
Varonis
Vation Ventures
Vault
VCOM - Hamilton Buhl
VDO360
Veilux
Velocilinx
VeloCloud
Veracity
Verbatim
Verizon Enterprise
Vertiv
Viavi
Victorinox
Victory Multimedia
Videobank Digital
Videxio
Viewer Central
ViewSonic
VIO
Vipre
Vircom
Virsto
Virtuu
Visage Mobile
Vision Wireless
Visioneer
VisionMAX
Visix
Vistaquest
Vivid Laminators
VM Electronics
Vorp Energy
Votiro
VSS Monitoring
Vtech
VuPoint
VuRyte
VWR/Triumph Boards
VXL Instruments
Warp Mechanics
Wasp Bar Code
Watchguard
WD, a Western Digital Company
Webroot
Wellbeats
Weltron
WePresent
West Penn Wire
Westinghouse
WeVideo
White Label Document Services
WhyGosh
Williams Software Group
WinMagic
Winston International
Wiresoft
Wirexpress
Wizard Wall
Wolters Kluwer Health
Women In Bags / Fabrique
Wondersign
Woodware Furniture
Worthington Distribution
Woven Systems
Wyse
X-Rite Pantone
X-IO
Xerox
Xerox Scanner
XFX
Xi3
XPand Cinema
Xplore Technologies
Xsigo
Xtreme Cables
XtremeMac
XYZ Printing
Yamaha
YouSendIt
Yuneec
Zend Technologies
Zettaset
Ziften Technologies
Zimbra
Zinstall
ZLINE
Zoom Video
Zotac
ZTE
ZyXel
SYNNEX
The Strategic Procurement division helps new vendors
enter distribution by identifying, developing, and managing the vendors needed to complete our customers’ solutions.

These vendors represent many different verticals and
business models and help us drive incremental value for our partners.

Why Choose SYNNEX
as Your Distribution
Partner?
Suppliers
More than 500 incremental
vendors
Product Categories
• Commercial
• Professional AV
• Networking
• Manufacturing/industrial
• Consumer electronics
• Public Sector
• Government
• Education
• Regulated Industries
• Healthcare
Full Distribution Services
• Logistics Management
• Product Fulfillment
• 24x7 Order Processing and
Billing
• Technical and Sales Support
• Dedicated PM Team
• Virtual Inventory/EDI

CONTACT
Strategic Procurement
Email us directly at:
[email protected]
Call your SYNNEX Rep:
864-349-4117
SYNNEX
Software:
2FA
Assist Education
3D Classroom
4D Global
6Fusion
65bit Software*
911 Enable*
A Deeper View
Abbyy USA
Absolute Software
Access Data*
ActivIdentity Envoy
Act-On
Actsoft
Acuo Technology*
Adaptiva
Adrem Software
Alive Studios*
Allen Systems Group
Allround Automation
Altaro
Aomata
API*
Aporeto
Appistry
Apstra
Architext*
Arxscan
Aspect Software
Assist Education
Aurora Multimedia
Auslogics
Authen2cate*
Authlogics
Avanquest
Aviva Solutions*
Bamboo Solutions*
Best Minds
Blueforce
Booz Allen Hamilton
Bridge Communication
Business Logic
Celestix*
Centrify
Champion Solutions
Chef*
Clearcenter
CobWebs
Computer Instruments
Conarrative
Convertertechnology*
Conveyant Systems
Corel
Corente
Core Security*
Cortado/Thinprint*
CPR Tools
Crimson Technologies
Crosstec*
Crossvale
CSDC*
Curriculum Loft
Cyberlink.com
Cyberloq
Cybric
Cyren
Data Motion
Datel
Déjà vu Security
Devolutions
DH2i
Digital Guardian
DigitalPersona
Digi-Cert
DP Solutions
Drawp
Dynamic Systems
Easy Tempo
Edgewave
Edigin
Ekahau
Emathsmasters
Encounter Pointe Software
Engineered Network Services
Entrust*
Esker
Event Builder*
Excelero
Extensis*
Faxback
Fishtree*
Flexera Software
ForensIT
FoxIt*
Frontrange Software*
Gemalto Envoy
Genesis One*
Global Environ. Svcs*
GoGuardian
Graphus
Hayes Software
Idera
IGI
Imageware
Incisive Software
Indigo
Infosoft-Fusion Charts
Insperity
Instant Technologies
Intelligent ID
ITWorx
ISI
JetBrains*
Just Systems Canada*
Laplink Software*
Launchpad
Learn21
Lepide
Liaison*
LinkSystems
Linoma
Liquid
Litronics Envoy
Logicube
Lowry Software*
Lsquared
M360
Magellan*
Magix Software
Make Sense
Markzware
Materialise
Maxtrak
medM
Meridiun
Meta Company
Metafuse dba Project Insight
Mobiltrackr
Mobisystems
MSS Software
MyCDesk (Elyone)
MyStemKits
Ncipher Envoy
NCP Engineering
Nearpod
Nervepoint
Netlib
Netmotion*
Netsparker*
Netsurion – Eventtracker
Neverware*
Nicware/Niclabel
Nitro PDF
Nodeprime
Novastor
Now Micro
Nuance Communications
Nuance Dragon Medical
Numonix
OminScan 2
Open-E
Optimum
OrionVM*
Oxcyon*
Paragon Software
Parallels
Payoda*
PC Pit Stop
PenPal Schools
Perpetuum
PGI
PhishMe
Photo Shelter
Plumgrid
Plus Technologies
Policy Medical
Pradeo
Preton
Prevalent
Printer-Logic
Privatizeme
Promisec
Puppet Labs
Qualtrax
Quatrro
Quark
Qumu*
Radaptive*
Radiant Logic*
Rapid Deploy
ReCast
RedGate Software*
Retrospect*
RJS Software
Rootsecure
SA International
Safe-T
Sapien Technologies
Science Logic*
ScopeStack
Seavus
SecPod
Security First
Sentinel
Sharegate
Signagelive
Signix
Simple8*
Spectrio
Spectrum Corporation*
Spikes

SPRACHT
Sprinxle*
SSG Consulting
SSH*
StemFuse
Stratus*
Supercom
Swiftpage
Swyx
SyncroSoft*
Syntela*
Systran
TABLETMedia
Tandesa*
TechTerra
TeraMedica
ThingLogix
ThinkParq
Tidebreak
Toolfarm
Toopher
Total Computing Solutions
Tranxition
Tremolo Security*
Utimaco
VanDyke Software*
Varonis*
Videobank Digital
Vircom*
Votiro
Waterdog
Wellbeats
Williams Software Group
WinMagic*
Wolters Kluwer Health
Xmedius
Ziften Technologies*
Zimbra*
Zinstall
Hardware:
3S Vision*
7Signal
4Sight
ABVI
Accessory Power*
Accortec*
Accu-Tech
Accuview
Actifio
Actineon*
Actiontec*
Acuant
Addlogix
Addmaster
ADESSO
Adlink
Advanced Input-Esterline
Afco Systems*
After Mouse*
AG Antenna
Algo Communications
Allied Telesis
Allocacoc
ALLSOP
Altair Engineering
Ambir Technology
Amer Networks
Amico Accessories*
Amped Wireless
Amphenol
Amplivox
Amzer
Anacom Medtek
Anthro
Antop Antennas
Aquantia
Arclyte
Arctic Cooling
Armoractive
Armored Shield
Array Networks
Asante
Aspire/Standzout
Astro Gaming*
Atdec
Atrack*
ATX
Audio Fetch
Avermedia*
Axiom
Azend*
Azpen*

BAK USA
Barco Medical*
Battery Technology
Bay Technical
BCDvideo
Belkin
Best Mounting/AFC
Better Energy Systems*
BioTeam*
BITS Ltd
Black Box*
Black Box Retail Services*
Boardshare
Bouncepad
BoxIT
Braggables/MJ Mitchell Consulting*
Brainboxes, Ltd
Brenthaven
Bretford
Brother Mobile Solutions*
Bump Armor
Bush Industries
Business Machine Security
Buslink/Global Silicon
C2G
Cambre Products
Cellphone-Mate
CENTON
Certes Networks
Chargtech
Chassis Plans
Cilutions
Cinemassive
Club3D
CME
Compunetix
Computer Security
Connection-E/Trifusion*
Coolmax
Copernicus*
Corlogix
CraftUnique
CRU Dataport
CXTEC
Cybernet Manufacturing
CyberPower PC
Cybertron PC
Cycle Computing*

CYCLONE
Damac*
D-Link
Dahle
Daktech
Dane Electric
DAQRI
Datalogic
Datera*
Daymen Inc.*
Decoded Bags
Definitive Technology
Delphi Display Systems
DENAQ, Inc
Deployable Systems/Hardigg
DestructData
Dialogic*
Dicota
Digistor*
Digital Highway
Digital Storm
Distinow
DOD Tech*
Draper, INC
DT Research
Dyconn*
DYMO
Earthwalk

ECO STYLE
ECS Composites
Edgeline Technologies*
EJ Technologies
Electroboard*
Electrorack
Elegant Packaging
Elite Screens
Elliptical Mobile
ELM Fieldsight LLC
Elmo USA*
Elsa Group
Emerge Technologies
ENET
Engenius
EnovateIT*
Envoy Data
Equus/Mirus Innovations
Ergotech
Everfocus
Everki
Evolis
Evolve III
Exorvision
Ex Point
Fellowes
First Data*
First Mobile Technologies
FivePoint
Fixmestick*
Foreseeson
Formax
Foscam Digital
Frontrow/Phonic Ear
Furman
Gamber Johnson*
Gammatech
Garland*
Gateprotect
Geist Manufacturing
GeorgeJon
GETAC
Glacier Computer
GiiNii*
Global Marketing Partners
Goldtouch
Google
Gryphon
Gumdrop*
Gvision
Hannspree
Havis*
Headplay
Healthcare Information
Healthpostures
Hercules/Thrustmaster
Heritage Travelware
HNC Virtual*
Howard Medical
HQ Cam*
HSM of America
HTM -Vertagear
Huawei*
Huddly
Humanetics*
HumanScale
i3 Technologies
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I/O Magic
IDAPT *
Ideum
IGEL*
iKEY*
Incipio*
Infocase
Infrascale
Inkjetwarehouse*
Inland Products
Innovative Card Scanning
Innovative Office
Insulfab*
Intelligent Computer Solutions
Intellinet
Integra Networks
Iosafe
Longse
Manhattan/Intellinet
iPearl*
IRSA Video
iStarUSA
IT In Motion
Jaco*
JAR Systems*
Jatheon
Jefa Tech
JMR Electronics
Joro*
JPL
Juicepresso*
Kanex
Kanguru
Kantek
Kaser Corporation
Keezel
Ken-a-vision
Kensington
Keyscan
Keytronic
Kinesis*
Kingston Distribution
Klas Telecom*
Knowledge Management
Association
Koamtac
KOM Networks
KSI Envoy
Leica Geosystems
LandAirSea
LD Smart
Let’s Gel
Lexis Nexis
Lilee
Lind Electronics
Linksys
Location Based Technologies
Lockdown Tech*
Lockncharge*
Loctek
Logbar*
Lumisource
M&A Technology
Maclocks/Compulocks
Magma
Mainpine*
Makitso Displays
Man and Machines
Manhattan
Marshall Electronics
MaxxFi
MediaTech
Merkury
Message Logic
Metadot Corp.

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Metrovac
Mettler Toledo
Micropac
Mimo Monitors
Minuteman UPS
Mizco
Mobelisk
Mobile Demand *
MobileEdge
Monitors In Motion
Monnit
Monoprice
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MooreCo, Inc
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Nanonation

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Netis Systems
Netop
Newline*
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Nor-Tech
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Observint
Obsidian
Octa*
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Ohbot
Olea
OLIXIR Envoy*
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Oomi*
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Packaging Strategies*
Packetviper*
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Panorama Antenna
Paragon Furniture
Patrol PC
Paxton
PC Gearhead
PDUs Direct
Pelican
Perfect Fit
PeripheralLogix

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Phantom Glass*
Pi-Top
Plug-In Storage*
Polyvision/Steelcase*
Positron
Posturite
Powercart
Powervar*
Precise Biometrics Envoy
Precision Dynamics Corp
Precision Mounts
Prestige International
Prime View
Proline
Prologic
Protect Covers
Proxima RF
Proximity Systems
Pure Orange
Quick Quality Cabinets
Rackmount.IT
Rack Solutions
Rain Design
RAM Mounts
Raritan
RCR International
RDK Products
Ready Dock*
Recordex
RedXDefense
RedyRef*
ReLaunch Aggregator
ReplayXD
Revolution Acoustics
RLE
Robinson Windword, Inc*
Roccat
Rocstor
Rose Electronics
RSPA, Inc
RT Sales
Rubbermaid Medical*
Sakar-Altec Lansing*
Safety Vision*
Salamander
Samsonite
Scott Clark Medical *
SCM Microsystems Envoy
Screenscape*
SealShield
2019 LINE CARD
© 2019 SYNNEX Corporation. All rights reserved. SYNNEX, the SYNNEX Logo, and all other SYNNEX company, product and services names and slogans are trademarks or registered trademarks of SYNNEX Corporation. SYNNEX, and the SYNNEX Logo Reg. U.S. Pat. & Tm. Off. Westcon, Comstor and GoldSeal are registered trademarks of WG Service Inc., used under license. Other names and marks are the property of their respective owners. STRATPRO-13433 032719 Seamark
SEH Technologies
Seiko Instruments USA
Sengled*
ServerTech
Shaun Jackson Design
Shivnet
SI Screens
Silicon Power
Simply NUC
Sitch AI
SKB Cases
Skin-It
Skull Candy
Smart AVI
Smith Enterprises
Smith Micro
SMK-Link
Snoopwall*
Socket Mobile, INC
Software & Peripherals*
Software Shelf
Solar Rig
SoleSource Technology
Solid Line Products
SOLO*
SonicFoundry*
Sonitronix
SP Controls*
Space Saving Solutions
Spark Integration
Speedlink
SSE Technologies
Startech.com
Staedtler Noris
Stelle
Still Secure
Stirling Communications
STM Brands
Stulz Air
Suitable*
Sumar
SunBrite TV
Suncraft
Syba Multimedia
TAA Products
Tablet Express
Tablet Kiosk
Tag Global Systems
Take Charger
Talkaphone
Tangent Computers
TCP Wave
Teamboard
TeamOne Networking
Team Viewer
Techguard Security*
Tech Products 360
Telephonetics
Teles
Telit
Tempest Lighting
Tenergy
Teras*
Thecus
The Joy Factory

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Tiger-Vac
Titan Radio
Tommo
Total Micro
TPcast
TP-Link
Tracewell Systems*
TrendNet
Tri-Color
Triad Floors
Tycon Power
Uniform Industrial Corp
Unirise
Universal Devices
Unytouch
Upcycle Goods
Uptime Devices
Urban Armor Gear*
USSI
Utility Associates
V5*
Vantec
Vation Ventures
Vault*
VCOM - Hamilton Buhl
VDO360
Velocilinx
Victorinox
Viewer Central
VIO
Vistaquest
Viziflex
VM Electronics
Vorp Energy
Vtech
VuPoint*
VuRyte
VWR/Triumph Boards
VXL Instruments
WASP
WePresent
Winson International
Wirexpress*
Wizard Wall
Woodware Furniture
Worthington Distribution
Xi3*
Xpand Cinema
Xplore Technologies*
Xtreme Cables
Yuneec*
ZTE
Zyxel Communications
*Requires vendor authorization
Copyright 2018 SYNNEX Corporation. All rights reserved. SYNNEX, the SYNNEX Logo, and all other SYNNEX company, product and services names and slogans are trademarks or registered trademarks of SYNNEX Corporation. SYNNEX, and the SYNNEX Logo Reg.

U.S. Pat. & Tm. Off. Other names and marks are the property of their respective owners.

ENGAGE NOW
For quotes or more information,
email [email protected].

Transform Public Transportation with IoT
The Internet of Things (IoT) is transforming the public transportation industry and driving it toward a smarter future.

By collecting data that can be retrieved remotely in real-time, IoT is bringing ease and efficiency to operations, processes, and analytics, all while giving riders connectivity that enables productivity on the go. SYNNEX’s ready-built IoT solutions can help deliver:
• An enhanced rider experience
• Wi-Fi that allows for business-travel efficiency and productive students
• Optimization of rider demographics for smarter marketing • Improved efficiency and safety
The SYNNEX Difference
SYNNEX solves the puzzle of complexity around IoT
and makes selling simple. We provide the complete
ecosystem of products and services that enable
companies to monitor transportation systems and
performance efficiently and cost-effectively.
• Experienced team: We have subject matter
experts in education, public safety, transportation,
and more.
• Assessment/design: We offer solution providers
a range of pre-sales consultation support services,
including assessments, device selection, migration
strategies, connection with OEMs, financial
alternatives, and deployment/logistics solutions.
• Solution Development: We provide access
to ongoing technical support for OEMs and
resellers by developing technology solutions their
end users need.
• On-Site Deployment Services: We ensure your
customers have on-time and ready-to-use solutions
which deliver a consistent, focused approach to your
technology deployments.
– Fleet utilization
– Optimized routes
– Real-time driver
monitoring
– Proactive maintenance
– Safety warning systems
– Electronic logging
device (ELD)
$68 BILLION

VALUE OF PUBLIC

TRANSPORTATION INDUSTRY
$35 + MILLION

TIMES PEOPLE BOARD

PUBLIC TRANSPORTATION

EACH WEEKDAY

10.1 BILLION

TRIPS AMERICANS

TOOK ON PUBLIC
TRANSPORTATION IN 2017
Copyright 2018 SYNNEX Corporation. All rights reserved. SYNNEX, the SYNNEX Logo, and all other SYNNEX company, product and services names and slogans are trademarks or registered trademarks of SYNNEX Corporation. SYNNEX, and the SYNNEX Logo Reg.

U.S. Pat. & Tm. Off. Other names and marks are the property of their respective owners.

CARRIERS
KEY

COMPONENTS
For more information,
email [email protected].

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- Resellers who position the store as a solution for one or several specific end customers they already deal with have seen success. Often such end-customers buy specific products over-and-over again. - An eStorefront allows these end-customers to place orders at their convenience. - Other resellers have success when they are bidding (or have won a bid) on a contract for a specific end customer. These contract often require an ability to order online.
- At times, those end-customers require a punch-out capability, and that’s something we can discuss with you. (More about this is discussed in the CUSTOM PROGRAMMING section further down the page). - Resellers do NOT see much success – if any - opening an eStorefront hoping orders will magically appear from customers with whom they’ve never done business before. - The large online eCommerce businesses handle those customers very well already.

Where Resellers Have Seen Success
How Shopping Works
- By default, it’s available to anyone who finds it, similar to Amazon.com; however, you can also control acces s. The store can be set to display only the login screen by default. The login screen can also be set to display – or not display – a new- customer-account-creation section.
- Once a customer has an account, he or she enters his or her bill-to and ship-to information.

1.Reseller Billing (RSB)
This method is good for purchase order (PO) submissions, or if you have credit terms in place with your end-customers and you want to keep that in place. - No credit card fields on checkout.
- Optional or required PO number entry field. If set to required, a required PO document upload requirement can also be turned on.
- Reseller receives email when order is submitted.
- Reseller logs in and approves (submits) the order to SYNNEX when convenient. - SYNNEX does the pick/pack/ship to the end-customer (no SYNNEX branding on the shipment).
- SYNNEX invoices you.
- You invoice the end-customer.
- Because you take title ownership of the products sold, any sales count towards any goals/rebates you may have with manufacturers.

At this point there are several end-customer payment methods available:

End-Customer Ordering/Payment Methods
Store Access Options
- You have full administrative access to the back-end of the eStorefront, through a URL that’s different from the one your customers use.
- Support is available from our Helpdesk team, the same helpdesk that supports you on ECExpress, our online ordering tool.
- If you require our eStorefront to communicate data with an end-customer’s system (e.g. procurement pun-chout) or your own internal systems, that would require custom programming.
- This involves our System Engineering team talking to the necessary parties to determine development scope.
- A statement of work (SOW), including hours of work required, programming fees (hourly rate), and a delivery ETA would be presented and agreed upon by all parties before work can proceed.
- We require that you have a SYNNEX account with either credit terms or credit card on file.
- There is a $99 setup fee for an eStorefront.
- There is a $199/month fee with a 12-month contract that auto-renews. - You can terminate at any time, with 60 days written notice.

Copyright 2015 SYNNEX Corporation. All rights reserved. SYNNEX, the SYNNEX Logo and all other SYNNEX company, product and servicesnames and slogans are trademarks or registered trademarks of SYNNEX Corporation. SYNNEX and the SYNNEX Logo Reg. U.S. Pat. & Tm.Off. Other names and marks are the property of their respective owners.

Admin Access
Support
Custom Programming
Fees and Getting Started
SYNNEX eStorefronts
Overview
SYNNEX eStorefronts is a system built by SYNNEX and hosted on our servers .

It’s based on our own EC
Express online ordering system: eStorefronts are like ECExpress on a diet – a tool that’s available to you as a way for your end- customers to buy
from you.

We connect the eStorefront to your SYNNEX account, so by default anything you are authorized to buy from SYNNEX is available to your end-customers. An eStorefront can als
o be set up to offer a select number of SKUs; one current store has as little as 30 SKUs, set up specifically for a contract the reseller won. - The shopping experience is very much like what you find at other online stores:

You can search by keywords, or by clicking product categories. Once in a category you can use filters to search by brand, product attribute, and even pricing. - The search results page does a real-time calculation of inventory from all our warehouses. We can show that inventory number, or “In Stock”. When a SKU is out of inventory or on backorder, we can show that number also. - Most customers elect to display the word “Call”. That helps prevent an end customer from ordering an out-of-stock or backordered product accidentally, only to then bother you for updates on the order.
- When customers add items to their shopping cart, they enter a zip/postal code.

Our system looks at that code, the SKUs and quantities in the cart, and then determines the warehouse with the stock that is closest to that zip/postal code and displays shipping options. Default shipping methods are FedEx, UPS, etc. - You have the ability to make extra margin on the shipping fee by applying a markup percentage of your choosing.
- Once shipping fee has been calculated, end customers can continue shopping or proceed to checkout.

2.Reseller Billing with PayPal (RSB with PayPal)
This methods is good if you have AN end customer with credit terms, but you want to offer PayPal as an option too.
- At checkout, end customer clicks PayPal button.
- End-customer logs in or enters credit card info.
- End-customer receives PayPal confirmation.
- SYNNEX picks/packs/ships order to end-customer;
the name on the end-customer
credit card statement is your PayPal account name.
- SYNNEX invoices you.
- PayPal payment method can be assigned at the end-customer level, so one customer can be Purchase Order only, another customer can be PayPal only, and a third customer can have a choice of PO or PayPal.
- Because you take title ownership of the products sold, any sales count towards any goals/rebates you may have with manufacturers.

3.End-user Billing (EUB) (not available in Canada)
- End-customer logs in and enters credit card info.
- SYNNEX picks/packs/ships order to end-customer. With reseller info on packing list (no SYNNEX branding on the shipment).
- Name on the end-customer’s credit card statement is eStorefrontmall.com. - Twice a month, we deposit profits into your SYNNEX account. - Because you don’t take title ownership of the products sold, any sales do NOT count towards any goals/rebates you may have with manufacturers.

3.Special Pricing

1.Default margin percentage
- Default margin percentage, applied to all SKUs.
- That is a
percentage of your choosing: 10%; 10.25% - whatever you want. - Special Pricing allows you to set a specific price for a SKU. By default, special pricing applies to all end-customers. There is neither start nor end dates for this, so you should be careful, especially if your cost from SYNNEX rises and becomes higher than your selling price.

Margin Ranges allow you to make more margin on lower cost items from SYNNEX.

Nobody wants to make 10% margin on a $10 cable!
Here’s an example of what you can set up:
- If your SYNNEX cost is between a penny an $5, charge 100% margin. - Between $5 and $10, charge 95%
-
Between $10 and $20, charge, 85.75%
By default, these ranges are applied to all end-customers, unless you specify otherwise.

2.Price Groups
Price Groups allow you to set up markups by:
- SYNNEX product
category.
- By end-customer,
- By vendor,
- A com
bination of the above.

By default, these groups are applied to all end customers, unless you specify otherwise. For
example, you could have a default margin percentage of 10% except for
printers, which could be 5% for all customers.

You could set that percentage to 8% for a specific end customer, or vendor.

End-Customer Pricing Options
There are a number of ways to set up end-customer pricing.

Here they are:

April 28, 2023
Mr. Daniel Brennan
[email protected]
Vice President & Senior Counsel
SYNNEX Corporation
39 Pelham Ridge Drive
Greenville, SC 29615

Re: Renewal Award of Contract #R200803
Dear Mr. Brennan:

Per official action taken by the Board of Directors of Region 4 Education Service Center on April 25, 2023, Region 4 ESC is pleased to announce that SYNNEX Corporation has been awarded an annual contract renewal for the following, based on the sealed proposal submitted to Region 4 on July 14, 2020, and subsequent performance thereafter:

Contract
Cyber Security Solutions and Associated Products and Services

The contract will expire on September 30, 2024, completing the fourth year of a five -year term contract. The contract is available through OMNIA Partners , Public Sector . Your designated OMNIA Partners , Public Sector contact is Deborah Bushnell , at (713) 554 -7348 or [email protected].

The partnership between SYNNEX Corporation, Region 4 and OMNIA Partners , Public Sector can be of great help to participating agencies. Please provide copies of this letter to your sales representative(s) to assist in their daily course of business.

Sincerely,

Robert Zingelmann
Chief Financial Officer, Finance and Operations Services DocuSign Envelope ID: 899AFD5F-6759-41E4-97A5-9EDDC3D8ECC3

April 28, 2023
Mr. Daniel Brennan
[email protected]
Vice President & Senior Counsel
SYNNEX Corporation
39 Pelham Ridge Drive
Greenville, SC 29615

Re: Renewal Award of Contract #R200803
Dear Mr. Brennan:

Contract
Cyber Security Solutions and Associated Products and Services

Sincerely,

Robert Zingelmann
Chief Financial Officer, Finance and Operations Services DocuSign Envelope ID: 899AFD5F-6759-41E4-97A5-9EDDC3D8ECC3

City Council Staff Report

DATE: AUGUST 5, 2025

TO: HONORABLE MAYOR PRO TEM AND CITY COUNCIL

FROM: OPERATIONS DEPARTMENT

FINANCE DIVISION

DISTRICT: ALL

SUBJECT: ADOPT RESOLUTION NO. CC 2025-058, A RESOLUTION OF THE

CITY COUNCIL OF THE CITY OF PALMDALE AUTHORIZING THE
CITY MANAGER’S SIGNATURE AUTHORITY OF UP TO $300,000

PER TRANSACTION FOR THE PURCHASE OF PERFORMERS OR
ENTERTAINMENT SERVICES AND REPEALING RESOLUTION NO.

CC 2023-058.

RECOMMENDATION

Staff recommends that the City Council:

1. Adopt Resolution No. CC 2025-058, a Resolution of the City Council of the City of Palmdale authorizing the City Manager's signature authority of up to $300,000 per transaction for the purchase of performers or entertainment services and repealing Resolution 2023-058.

BACKGROUND

The City of Palmdale began hosting summer concerts at Marie Kerr Park in 1995, and with the construction of the Palmdale Amphitheater, summer concerts were relocated in 2005. Each year, the City of Palmdale purchases the services of various performers and entertainers to perform at special events and the Palmdale Playhouse; therefore, to secure entertainment services, establishing an appropriate signature authority policy is necessary.

DISCUSSION

Resolution No. CC 20 23-058 was approved by the City Council in October of 20 23, authorizing the City Manager's signature authority not to exceed $250,000 per transaction for performers and entertainment services.

Report to Mayor Pro Tem and City Council
Re: Resolution No. CC 2025-058
August 5, 2025

Page 2 ends

With nationwide economic increases to the cost of doing business, performers retiring due to the pandemic, increased demand for entertainment as venues restore services , and new venues being established, the cost of entertainment has continued to rise. The City Manager’s spending authority of $ 250,000 does not allow the City to expeditiously secure performances that exceed this amount, respond to market conditions, and quickly changing artist availability.

Without the ability to make financial offers to performers immediately, the City risks losing available performance dates to other purchasers and hindering the City’s ability to take advantage of artist performances in our region.

This resolution will increase the City Manager’s signature authority for performers or entertainment services up to $300,000 per transaction. This will allow the City to purchase a broader range of entertainment.

FISCAL IMPACT

$0; There is no fiscal impact associated with this action. Funds are budgeted and available in Contract Services, Concert Program accounts in Fiscal Year 2025-26.

STRATEGIC PLAN

Goal IV: Maintain a desirable community where everyone wants to live, work and play.

D. Develop and maintain diverse programs and events that inspire growth, pride, and lifelong learning.

Prepared by: Janelle Samson, Director of Operations
Certified as to availability of Funds: Janelle Samson, Director of Operations Approved by: Salvador Mendez, City Manager Pro Tem
Approved as to form: Alexandra Halfman, City Attorney

ATTACHMENTS
Reso. No. CC 2025-058 Signature Authority

CITY COUNCIL

CITY OF PALMDALE, CALIFORNIA
RESOLUTION NO. CC 2025-058

A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF PALMDALE AUTHORIZING THE CITY MANAGER’S SIGNATURE AUTHORITY OF UP TO $ 300,000 PER TRANSACTION FOR THE PURCHASE OF

PERFORMERS AND ENTERTAINERS AND REPEALING RESOLUTION
NO. CC 2023-058.

WHEREAS, the City of Palmdale secures performers and entertainers at various venues and events each year; and

WHEREAS, the City Manager’s spendi ng authority limits the City’s ability to expeditiously respond to market conditions and secure performances in a timely fashion; and

WHEREAS, increasing the City Manager’s spending authorization will allow the City to broaden the scope of performers and entertainers and secure services in a timely manner; and

WHEREAS, the purchase of performers and entertainers are considered professional services and is addressed in the City’s purchasing procedures; and

WHEREAS, the total entertainment budget for future fiscal years will be established by the City Council annually and shall not be exceeded by the City Manager.

NOW THEREFORE, BE IT RESOLVED, THE CITY COUNCIL OF THE CITY OF

PALMDALE DOES HEREBY FIND, DETERMINE, RESOLVE AND ORDER AS FOLLOWS:

SECTION 1. Subject to the budget authorized by the City Council, the City Manager shall have signature authority up to $300,000 per transaction for the purchase of performers and entertainers.

SECTION 2. Future fiscal year funding for performers and entertainers will be approved by the City Council annually as part of the budget process.

SECTION 3. Resolution No. CC 2023-058 is repealed in its entirety.

SECTION 4. The City Clerk shall certify to the adoption of this resolution

Resolution No. CC 2025-058

Page 2 of 2 ends

PASSED, APPROVED and ADOPTED this 5th day of August 2025.

_________________________________
Laura Bettencourt, Mayor Pro Tem

APPROVED AS TO FORM: ATTEST:

___________________________ _________________________________ Alexandra Halfman Rochelle Scott, City Clerk
City Attorney

I, Rochelle Scott, City Clerk of the City of Palmdale, California, do hereby certify that the foregoing resolution was duly passed, approved, and adopted by the City Council of the City of Palmdale at a regular meeting of said Council held on the 5th day of August, 2025 by the following roll call vote:

AYES:

NOES:___________________________________________________________

ABSTAIN:______________________ABSENT:___________________________

Date:

Rochelle Scott, City Clerk

City Council Staff Report

DATE: AUGUST 5, 2025

TO: HONORABLE MAYOR PRO TEM AND CITY COUNCIL

FROM: OPERATIONS DEPARTMENT

FINANCE DIVISION

DISTRICT: ALL

SUBJECT: ADOPT RESOLUTION NO. CC 2025 -060, A RESOLUTION OF THE

CITY COUNCIL OF THE CITY OF PALMDALE APPOINTING KEN

PULSKAMP AS INTERIM DIRECTOR OF PUBLIC SAFETY UNDER
GOVERNMENT CODE SECTION 21221 (H)

RECOMMENDATION

Staff recommend that the City Council:

1. Adopt Resolution No.CC 2025-060, a Resolution of the City Council of the City of Palmdale appointing Ken Pulskamp as Interim Director of Public Safety under Government Code Section 21221 (h).

BACKGROUND

The Director of Public Safety position became vacant in May 2025. In response, City staff issued a Request for Proposals (RFP) for executive recruitment services, resulting in a contract with Bob Murray & Associates. The firm has since launched the recruitment process for a permanent Director, with the position officially opening for applications on July 29, 2025. The California Public Employees’ Retirement System (CalPERS) outlines specific requirements for hiring a retired annuitant to temporarily serve in vacant managerial, executive, or other unique positions, such as city manager, chief information officer, chief financial officer, police chief, director, department heads, etc.

Pursuant to Government Code Section 21221(h), the governing body of a public agency can appoint a retiree to work in a vacant position during the recruitment to permanently fill the vacancy or during an emergency to prevent the stoppage of public business. The governing body’s appointment should explai n the need for the particular retiree’s hire, and there must be documentation that the governing body made the appointment in the form of a resolution, board minutes, etc.

Report to Mayor Pro Tem and City Council
Re: Adopt Reso. No. CC 2025-060 Appointing Retired Annuitant August 5, 2025

Page 2 ends

DISCUSSION

In response to the City’s immediate operational needs and in the best interest of the community, staff recommend proceeding with the appointment of an Interim Director of Public Safety. This interim appointment will fill the vacancy until a permanent candidate is selected through the recruitment process led by Bob Murray & Associates. Given the urgency of filling this critical leadership role and the specific qualifications needed, the interim position will be filled without conducting open recruitment.

The individual selected for this temporary appointment is Ken Pulskamp, a former City Manager with extensive experience in municipal governance and city operations. His expertise and familiarity with the unique needs of Palmdale will enable him to provide effective leadership from day one. The appointment will be temporary with a term ending six months from the hire date. It will fully comply with all applicable laws, regulations, and internal policies, including those governing CalPERS and public sector employment.

FISCAL IMPACT

$118,200; In accordance with CalPERS Law and Retired Annuitant requirements, salary must be in the regular salary range for the position. Step "F" of the Director classification ($121.32/hr) will be used as the rate of compensation for this appointment. The maximum expenditure for the retired annuitant Interim Director of Public Safety will be $118,200 and will be absorbed in the current Public Safety budget. Funds are budgeted and available in FY 2025-26.

STRATEGIC PLAN

Goal IV: Maintain a desirable community where everyone wants to live,work, and play.

C. Invest in staff and other human resource strategies to attract and retain a highly qualified, diverse, and creative workforce. Manage resources, costs, and liabilities to ensure the City’s long-term fiscal health.

ATTACHMENTS

Reso. No. CC 2025-060

CITY COUNCIL

CITY OF PALMDALE, CALIFORNIA
RESOLUTION NO. CC 2025-060

A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF PALMDALE

APPOINTING KEN PULSKAMP AS INTERIM DIRECTOR OF PUBLIC

SAFETY FOR THE CITY OF PALMDALE UNDER GOVERNMENT CODE
SECTION 21221 (H)

WHEREAS, Code section 21221(h) of the Public Employees’ Retirement Law permits the governing body to appoint a CalPERS retiree to a vacant position requiring specialized skills during recruitment for a permanent appointment, and provides that such appointment will not subject the retired person to reinstatement from retirement or loss of benefits so long as it is a single appointment that does not exceed 960 hours in a fiscal year; and

WHEREAS, the City Council of the City of Palmdale desires to appoint Ken Pulskamp as an interim appointment retired annuitant to the vacant position of Director of Public Safety for the City of Palmdale under Gov. Code section 21221(h), effective August 5, 2025; and

WHEREAS, the City Council of the City of Palmdale and Ken Pulskamp certify that Ken Pulskamp has not and will not receive a Golden Handshake or any other retirement-related incentive; and

WHEREAS, an appointment under Gov. Code section 21221(h) requires that the retiree be appointed into the interim appointment during recruitment for a permanent appointment; and

WHEREAS, the governing body has authorized the search for a permanent appointment on July 29, 2025; and

WHEREAS, this Gov. Code section 21221(h) appointment shall only be made once and therefore will end six (6) months post-hire date, or sooner if mutually agreed upon; and

WHEREAS, the entire employment agreement, contract or appointment document between Ken Pulskamp and the City of Palmdale has been reviewed by this body and is attached herein; and

WHEREAS, the compensation paid to retirees cannot be less than the minimum nor exceed the maximum monthly base salary paid to other employees performing comparable duties, divided by 173.333 to equal the hourly rate; and

Resolution No. CC 2025-060

Page 2 of 3 ends

WHEREAS, the maximum base salary for this position is $21,029 and the hourly equivalent is $121.32; the minimum base salary for this position is $16,474 and the hourly equivalent is $95.04; and

WHEREAS, the hourly rate paid to Ken Pulskamp will be $121.32; and

WHEREAS, Ken Pulskamp has not and will not receive any other benefit, incentive, compensation in lieu of benefit , or other form of compensation in addition to this hourly pay rate; and

NOW THEREFORE, BE IT RESOLVED, THE CITY COUNCIL OF THE CITY OF

PALMDALE DOES HEREBY FIND, DETERMINE, RESOLVE AND ORDER AS FOLLOWS:

SECTION 1. The City Council of the City of Palmdale hereby certifies the nature of the appointment of Ken Pulskamp as described herein and detailed in the attached employment agreement/contract/appointment document, and that this appointment is necessary to fill the critically needed position of Director of Public Safety for the City of Palmdale in order to provide co ntinuity of operation and leadership for the City of Palmdale while the City undergoes recruitment for the Director of Public Safety position.

SECTION 2. The City Clerk shall certify to the adoption of this resolution and shall enter the same in the Book of Original Resolutions.

PASSED, APPROVED and ADOPTED this 5th day of August, 2025.

_________________________________
Laura Bettencourt, Mayor Pro Tem

APPROVED AS TO FORM: ATTEST:

___________________________ _________________________________ Alexandra Halfman Rochelle Scott, City Clerk
City Attorney

Resolution No. CC 2025-060

Page 3 of 3 ends

AYES:

NOES:___________________________________________________________

ABSTAIN:______________________ABSENT:___________________________

Date:

Rochelle Scott, City Clerk

City Council Staff Report

DATE: AUGUST 5, 2025

TO: HONORABLE MAYOR PRO TEM AND CITY COUNCIL

FROM: PARKS AND RECREATION DEPARTMENT

DISTRICT: ALL

SUBJECT: ADOPT RESOLUTION NO. CC 2025 -056, A RESOLUTION OF THE

CITY COUNCIL OF THE CITY OF PALMDALE APPROVING THE

APPLICATION FOR LAND AND WATER CONSERVATION FUND

FOR THE ARNIE QUINONES PROJECT

RECOMMENDATION

Staff recommends that the City Council:

1. Adopt Resolution No. CC 2025-056, a Resolution of the City of Palmdale approving the application for Land and Water Conservation Fund for the Arnie Quinones Project; and,

2. Authorize the City Manager Pro Tem or his designee as the City’s authorized signer for allocation of Land and Water Conservation funds for the Arnie Quinones Project; and,

3. Authorize City Manager Pro Tem or his designee to secure full project value within the City’s approved budget.

BACKGROUND

The Land and Water Conservation Fund (LWCF) is a n annual federally funded grant program administered by the California Department of Parks and Recreation since 1965.

It provides matching funds to local agencies for the acquisition or development of public outdoor recreation areas and facilities. The primary goal of the program is to create new recreation opportunities for the health and wellness of Californians and to acquire new parkland acres in perpetuity . The program requires a 50% local match and supports projects that expand access to quality recreation op portunities. The 2025 grant cycle has $35,000,000 available with a maximum grant request of $6,000,000. Award announcements are scheduled for early 2026.

Report to Mayor Pro Tem and City Council
Re: Adopt Resolution No. CC 2025-056
August 5, 2025

Page 2 ends

As part of the recent budget adoption for FY 25 -26, City Council approved funding for the design pha se of improvements to Arnie Quinones Park. Staff are proactively pursuing external funding opportunities to support future construction costs, including this grant application.

DISCUSSION

The City’s Park and Recreation Master Plan identifies adding new components at existing parks where service levels are low and developing new park acres as both key objectives.

Arnie Quinones Park improvements are identified in the Plan as a priority future capital improvement project and completing the development of the park aligns closely with the grant program objectives. The proposed project will support the City’s ongoing efforts to enhance public spaces and provide inclusive, high -quality recreational amenitie s for residents of all ages and abilities.

To be eligible for LWCF funding, applicants must submit a formal resolution authorizing the grant application and designating a representative to act on the City’s behalf. Adoption of this resolution confirms the City’s commitment to the proposed project, compliance with program requirements, and the availability of matching funds.

FISCAL IMPACT

$11,971,850; If the grant is awarded, the City will be responsible for providing a 50% local match in the amount of $5,985,925. The remaining 50%, also $5,985,925, will be funded by the grant . Funding for the match will be provided through the General Fund and Measure AV.

STRATEGIC PLAN

Goal III: Invest in infrastructure to improve community livability.

C. Plan and maintain safe and attractive neighborhoods, streets, facilities, and public spaces with exciting programming that promotes active fun for everyone.

Prepared by: Keri Smith, Director of Parks and Recreation Certified as to availability of Funds: Janelle Samson, Director of Operations Approved by: Salvador Mendez, City Manager Pro Tem
Approved as to form: Alexandra Halfman, City Attorney

ATTACHMENTS

Reso. No. CC 2025-056

CITY COUNCIL

CITY OF PALMDALE, CALIFORNIA
RESOLUTION NO. CC 2025-056

A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF PALMDALE

APPROVING THE APPLICATION FOR LAND AND WATER

CONSERVATION FUND FOR THE ARNIE QUINONES PARK PROJECT

WHEREAS, the Congress und er Public Law 88 -578 has authorized the establishment of a federal Land and Water Conservation Fund Grant -In-Aid program, providing matching funds to the State of California and its political subdivisions for acquiring lands and developing Facilities for public outdoor recreation purposes; and

WHEREAS, the California Department of Parks and Recreation is responsible for administration of the program in the State, setting up necessary rules and procedures governing APPLICATIONS by local agencies under the program; and

WHEREAS, the APPLICANT certifies by resolution the approval of the APPLICATION and the availability of eligible MATCHING funds prior to submission of the APPLICATION to the State; and

NOW THEREFORE, BE IT RESOLVED, THE CITY COUNCIL OF THE C ITY OF

PALMDALE DOES HEREBY FIND, DETERMINE, RESOLVE AND ORDER AS FOLLOWS:

1. Approves the filing of an APPLICATION for Land and Water Conservation Fund assistance for the proposed: Arnie Quinones Park Project

2. Certifies that the APPLICANT has reviewed, under stands, and agrees to the General Provisions contained in the CONTRACT shown in the Grant Administration Guide; and

3. Agrees to abide by 54 U.S.C. §200305(f)(3) which requires, “No property acquired or developed with assistance under this section shall, with out the approval of the National Secretary of the Interior, be converted to other than public outdoor recreation uses. The Secretary shall approve such conversion only if the Secretary finds it to be in accord with the then existing comprehensive statewide outdoor recreation plan and only upon such conditions as the Secretary deems necessary to assure the substitution of other recreation properties of at least equal fair market value and of reasonably equivalent usefulness and location.”

4. Certifies that said agency has MATCHING funds from eligible source(s) and can finance 100 percent of the PROJECT, which up to half may be reimbursed; and

5. Agrees to comply with all applicable federal, state and local laws, ordinances, rules, regulations and guidelines.

6. Appoints the City Manager, or their designee , the Director of Parks and Recreation, as agent of the APPLICANT to conduct all negotiations and execute Resolution No. CC 2025-056

Page 2 of 2 ends

and submit all documents, including, but not limited to, APPLICATIONS, CONTRACTS, amendments, payment requests, and compliance with all applicable current state and federal laws which may be necessary for the completion for the aforementioned PROJECT.

The City Clerk shall certify to the adoption of this resolution.

PASSED, APPROVED and ADOPTED this 5th day of August, 2025.

_________________________________
Laura Bettencourt, Mayor Pro Tem

APPROVED AS TO FORM: ATTEST:

___________________________ _________________________________ Alexandra Halfman Rochelle Scott, City Clerk
City Attorney

AYES:

NOES:___________________________________________________________

ABSTAIN:______________________ABSENT:___________________________

Date:

Rochelle Scott, City Clerk

City Council Staff Report

DATE: AUGUST 5, 2025

TO: HONORABLE MAYOR PRO TEM AND CITY COUNCIL

FROM: PUBLIC WORKS DEPARTMENT

MAINTENANCE DIVISION

DISTRICT: ALL

SUBJECT: APPROVE REQUISITION S WITH SITEONE LANDSCAPE SUPPLY

LLC AND WILBUR-ELLIS COMPANY FOR FERTILIZER SUPPLIES
IN A COMBINED TOTAL AMOUNT NOT TO EXCEED $474,000 FOR
FISCAL YEAR 2025-26

RECOMMENDATION

Staff recommend that the City Council:

1. Approve Requisition No. 260069 with SiteOne Landscape Supply LLC for Fertilizer supplies in an amount not to exceed $207,000 for Fiscal Year 2025-26;

2. Authorize the City Manager Pro Tem or his designee to approve the requisition and resulting purchase order with SiteOne Landscape Supply LLC, including minimal and/or non-substantial changes;

3. Approve Requisition No. 260060 with Wilbur-Ellis Company for fertilizer supplies in an amount not to exceed $267,000 for Fiscal Year 2025-26; and,

4. Authorize the City Manager Pro Tem or his designee to approve the requisition and resulting purchase order with Wilbur-Ellis Company, including minimal and/or non-substantial changes.

BACKGROUND

The City Maintenance Division oversees more than 1,000 acres of lands caped areas across parks, the Transportation Center, Park and Ride facilities, L andscape Maintenance Districts, General Benefit Landscapes, and Fairway Business Park.

Fertilizer supplies are critical to maintaining healthy vegetation and turf, supporting sustainable best management practices, and ensuring these public spaces remain safe, functional, and attractive.

Report to Mayor Pro Tem and City Council
Re: Approve Req uisitions with SiteOne Landscape Supply LLC and Wilbur -Ellis Company
August 5, 2025

Page 2 ends

DISCUSSION

In April 2024, the City issued Invitation for Bid No. 24 -003-3610 to meet soil fertility needs. Four bids were received, with SiteOne Landscape Supply LLC and Wilbur-Ellis Company identified as the lowest responsive bidder s. On August 7 , 2024, the City Council approved purchase order s to both vendors for Fiscal Year 2024 -25 to two optional one-year extensions.

Staff recommend exercising the first extension with each vendor for Fiscal Year 2025-26.

This will e nsure material availability for seasonal application s, mitigate potential cost increases, and maintain operational efficiency. The proposed amount is based on the vendor’s current price schedule, historical usage, and projected program needs , and remains consistent with market conditions.

FISCAL IMPACT

$474,000; Includes $207,000 for SiteOne Landscape Supply LLC and $267,000 for Wilbur-Ellis Company. Funding is available in the Fiscal Year 2025–26 budget, and the cost will be covered by various accounts, including: General Benefit Landscape, Fairway Business Park, Landscape Maintenance Districts, Park Maintenance, Palmdale Transportation Center, Park & Rides, Park Maintenance, and Measure AV Park Improvements Funds.

STRATEGIC PLAN

Goal III. Invest in infrastructure to improve community livability.

A. Seek innovative, cost effective, customer focused methods of service delivery.

Prepared by: Leonardo Torres, P.E.,
Director of Public Works
Certified as to availability of Funds: Janelle Samson, Director of Operations Approved by: Salvador Mendez, City Manager Pro Tem
Approved as to form: Alexandra Halfman, City Attorney

ATTACHMENTS

Req. No. 260069 with SiteOne Landscape Supply LLC
Req. No. 260060 with Wilbur-Ellis Company
================================================================================ Bill To | Requisition 00260069-00 FY 2026 FINANCE DEPARTMENT |
38300 SIERRA HWY |Acct No:

STE D |10133002-737107
PALMDALE, CA |Review:
93550 |Buyer: mharris
|Status: Allocated Page 1
================================================================================ Vendor Ship To

SITEONE LANDSCAPE SUPPLY, LLC PUBLIC WORKS/MAINTENANCE 1385 EAST 36TH STREET 39110 3RD ST EAST

PALMDALE, CA 93550
CLEVELAND, OH 44114 [email protected]

Tel#7472634255 Delivery Reference Smontenegro/Pwood
-------------------------------------------------------------------------------- Date |Vendor |Date |Ship | |
Ordered |Number |Required |Via |Terms |Department -------------------------------------------------------------------------------- 07/17/25 |009056 |07/24/25 | |PARK MAINTENANCE -------------------------------------------------------------------------------- LN Description / Account Qty Unit Price Net Price General Notes
-------------
THIS FY 2025-2026 BLANKET PURCHASE ORDER COMMENCING JULY 1, 2025 AND EXPIRING JUNE 30, 2026 IS THE RESULT OF IFB 24-003-3610 (MULTIPLE AWARD).

ITEM PENDING CITY COUNCIL APPROVAL ON AUGUST 5, 2025.
001 FERTILIZER SUPPLIES: PARK 120000.00 1.00000 120000.00

MAINTENANCE DL

1 10133002-737107 120000.00 002 FERTILIZER SUPPLIES: PALMDALE 1500.00 1.00000 1500.00

TRANSPORTATION CENTER (PTC) DL

1 20333005-737107-3410 1500.00 003 FERTILIZER SUPPLIES: PARK AND 1000.00 1.00000 1000.00

RIDES DL

1 20333005-735100-3411 1000.00 004 FERTILIZER SUPPLIES: LMDS 45000.00 1.00000 45000.00 DL

1 25133003-737107-3610 45000.00 ================================================================================ Bill To | Requisition 00260069-00 FY 2026 FINANCE DEPARTMENT |
38300 SIERRA HWY |Acct No:

STE D |10133002-737107
PALMDALE, CA |Review:
93550 |Buyer: mharris
|Status: Allocated Page 2
================================================================================ Vendor Ship To

SITEONE LANDSCAPE SUPPLY, LLC PUBLIC WORKS/MAINTENANCE 1385 EAST 36TH STREET 39110 3RD ST EAST

PALMDALE, CA 93550
CLEVELAND, OH 44114 [email protected]

BENEFIT LANDSCAPE DL

1 10133003-737107 13000.00 006 FERTILIZER SUPPLIES: FAIRWAY 1500.00 1.00000 1500.00

BUSINESS PARK DL

1 10133003-737107-1087 1500.00 007 SPORTS TURF SUPPLIES: PARK 25000.00 1.00000 25000.00

MAINTENANCE DL

1 10133002-732920 25000.00 Requisition Link
Requisition Total 207000.00
***** General Ledger Summary Section *****
Account Amount Remaining Budget 10133002-732920 25000.00 23753325.01 10133002-737107 120000.00 23753325.01 10133003-737107 13000.00 23753325.01 10133003-737107-1087 1500.00 23753325.01 20333005-735100-3411 1000.00 23753325.01 20333005-737107-3410 1500.00 23753325.01 25133003-737107-3610 45000.00 23753325.01 ================================================================================ Bill To | Requisition 00260060-00 FY 2026 FINANCE DEPARTMENT |
38300 SIERRA HWY |Acct No:

STE D |10133002-737107
PALMDALE, CA |Review:
93550 |Buyer: mharris
|Status: Allocated Page 1
================================================================================ Vendor Ship To

WILBUR-ELLIS COMPANY PUBLIC WORKS/MAINTENANCE 2275 EAST LOCUST COURT 39110 3RD ST EAST

PALMDALE, CA 93550
ONTARIO, CA 91761 [email protected]

Tel#909.930.5440 Delivery Reference Fax 909.930.5444 Smontenegro/Pwood
-------------------------------------------------------------------------------- Date |Vendor |Date |Ship | |
Ordered |Number |Required |Via |Terms |Department -------------------------------------------------------------------------------- 07/16/25 |005470 |07/24/25 | |PARK MAINTENANCE -------------------------------------------------------------------------------- LN Description / Account Qty Unit Price Net Price General Notes
-------------
THIS FY 2025-2026 BLANKET PURCHASE ORDER COMMENCING JULY 1, 2025 AND EXPIRING JUNE 30, 2026 IS THE RESULT OF IFB 24-003-3610 (MULTIPLE AWARD).

ITEM PENDING CITY COUNCIL APPROVAL ON AUGUST 5, 2025.
001 FERTILIZER SUPPLIES: PARK 100000.00 1.00000 100000.00

MAINTENANCE DL

1 10133002-737107 100000.00 002 FERTILIZER SUPPLIES: PALMDALE 1500.00 1.00000 1500.00

TRANSPORTATION CENTER (PTC) DL

1 20333005-737107-3410 1500.00 003 FERTILIZER SUPPLIES: PARK AND 1000.00 1.00000 1000.00

RIDES DL

1 20333005-735100-3411 1000.00 004 FERTILIZER SUPPLIES: LMDS 45000.00 1.00000 45000.00 DL

1 25133003-737107-3610 45000.00 ================================================================================ Bill To | Requisition 00260060-00 FY 2026 FINANCE DEPARTMENT |
38300 SIERRA HWY |Acct No:

STE D |10133002-737107
PALMDALE, CA |Review:
93550 |Buyer: mharris
|Status: Allocated Page 2
================================================================================ Vendor Ship To

WILBUR-ELLIS COMPANY PUBLIC WORKS/MAINTENANCE 2275 EAST LOCUST COURT 39110 3RD ST EAST

PALMDALE, CA 93550
ONTARIO, CA 91761 [email protected]

BENEFIT LANDSCAPE DL

1 10133003-737107 12000.00 006 FERTILIZER SUPPLIES: FAIRWAY 1500.00 1.00000 1500.00

BUSINESS PARK DL

1 10133003-737107-1087 1500.00 007 GROUNDS SUPPLIES: PARKS 55000.00 1.00000 55000.00 DL

1 10133002-732920 55000.00 008 MAV SPORTS FIELD RENOVATIONS: 51000.00 1.00000 51000.00

PARKS DL

1 P0109157-724525-4016 51000.00 ================================================================================ Bill To | Requisition 00260060-00 FY 2026 FINANCE DEPARTMENT |
38300 SIERRA HWY |Acct No:

STE D |10133002-737107
PALMDALE, CA |Review:
93550 |Buyer: mharris
|Status: Allocated Page 3
================================================================================ Vendor Ship To

WILBUR-ELLIS COMPANY PUBLIC WORKS/MAINTENANCE 2275 EAST LOCUST COURT 39110 3RD ST EAST

PALMDALE, CA 93550
ONTARIO, CA 91761 [email protected]

Tel#909.930.5440 Delivery Reference Fax 909.930.5444 Smontenegro/Pwood
-------------------------------------------------------------------------------- Date |Vendor |Date |Ship | |
Ordered |Number |Required |Via |Terms |Department -------------------------------------------------------------------------------- 07/16/25 |005470 |07/24/25 | |PARK MAINTENANCE -------------------------------------------------------------------------------- LN Description / Account Qty Unit Price Net Price Requisition Link
Requisition Total 267000.00
***** General Ledger Summary Section *****
Account Amount Remaining Budget 10133002-732920 55000.00 23960325.01 10133002-737107 100000.00 23960325.01 10133003-737107 12000.00 23960325.01 10133003-737107-1087 1500.00 23960325.01 20333005-735100-3411 1000.00 23960325.01 20333005-737107-3410 1500.00 23960325.01 25133003-737107-3610 45000.00 23960325.01 P0109157-724525-4016 51000.00 923410.00

City Council Staff Report

DATE: AUGUST 5, 2025

TO: HONORABLE MAYOR PRO TEM AND CITY COUNCIL

FROM: PUBLIC WORKS DEPARTMENT

MAINTENANCE DIVISION

DISTRICT: ALL

SUBJECT: APPROVE REQUISITION WITH SITEONE LANDSCAPE SUPPLY

LLC FOR IRRIGATION AND WATER CONSERVATION SUPPLIES IN
AN AMOUNT NOT TO EXCEED $ 380,000 FOR FISCAL YEAR 2025- 26 RECOMMENDATION

Staff recommend that the City Council:

1. Approve Requisition No. 260058 with SiteOne Landscape Supply LLC for irrigation and water conservation supplies in an amount not to exceed $ 380,000 for Fiscal Year 2025-26; and,

2. Authorize the City Manager Pro Tem or his designee to approve the requisition and resulting purchase order with SiteOne Landscape Supply LLC, including minimal and/or non-substantial changes.

BACKGROUND

The City ’s Maintenance Division manages over 1,000 acres of landscaped areas , including parks, the Transportation Center, Park and Ride facilities, Landscape Maintenance Districts, General Benefit Landscapes, and Fairway Business Park.

Efficient irrigation systems are crucial to maintain healthy vegetation and turf, conserving water, and ensuring public spaces remain safe, attractive, and functional. Key supplies such as n ozzles, bubblers, valves, piping, controllers, and enclosures are vital to supporting system performance and implementing sustainable landscape practices.

DISCUSSION

In April 2024, the City issued Invitation for Bid No. 24 -004-3610 to meet ongoing irrigation and water conservation needs . Two bids were received , and SiteOne Landscape Supply LLC, a local vendor, was the lowest responsive bidder . On August Report to Mayor Pro Tem and City Council
Re: Approve Requisition No. 260058 with SiteOne Landscape Supply LLC August 5, 2025

Page 2 ends

7, 2024, the City Council approved a $284,000 purchase order for Fiscal Year 2024-25.

The contract includes two optional one-year extensions.

Staff recommends exercising the first extension for Fiscal Year 2025-26. Access to these supplies will help correct inefficiencies, improve system performance, establish accurate flow rates, optimize water use, and support advanced irrigation features such as flow monitoring and run -time adjustments. Partnering with a local vendor also improves delivery times and service responsiveness.

FISCAL IMPACT

$380,000; Sufficient funds are budgeted for the FY 2025-26 budget, and the cost will be covered by various accounts, including: General Benefit Landscape, Fairway Business Park, Landscape Maintenance Districts, Park Maintenance, Palmdale Transportation Center, Park & Rides, and Measure AV Park Improvements Funds.

STRATEGIC PLAN

Goal III. Invest in infrastructure to improve community livability.

A. Seek innovative, cost effective, customer focused methods of service delivery.

ATTACHMENTS

Req. No. 260058 with SiteOne Landscape Supply LLC
================================================================================ Bill To | Requisition 00260058-00 FY 2026 FINANCE DEPARTMENT |
38300 SIERRA HWY |Acct No:

STE D |101 -3-33-3300-300-0000-33002-734110- PALMDALE, CA |Review:
93550 |Buyer: mharris
|Status: Allocated Page 1
================================================================================ Vendor Ship To

SITEONE LANDSCAPE SUPPLY, LLC PUBLIC WORKS/MAINTENANCE 1385 EAST 36TH STREET 39110 3RD ST EAST

PALMDALE, CA 93550
CLEVELAND, OH 44114 [email protected]

Tel#7472634255 Delivery Reference pwood/smontenegro
-------------------------------------------------------------------------------- Date |Vendor |Date |Ship | |
Ordered |Number |Required |Via |Terms |Department -------------------------------------------------------------------------------- 07/16/25 |009056 |08/11/25 | |LANDSCAPE MAINTENANCE -97-1 -------------------------------------------------------------------------------- LN Description / Account Qty Unit Price Net Price General Notes
-------------
THIS FY 2025-2026 BLANKET PURCHASE ORDER COMMENCING JULY 1, 2025 AND EXPIRING JUNE 30, 2026 IS THE RESULT OF IFB 24-004-3610. ITEM PENDING CITY COUNCIL APPROVAL ON AUGUST 5, 2025.
001 IRRIGATION AND WATER CONSERVATION 1.00 160000.00000 160000.00 SUPPLIES: PARK MAINTENANCE DL

1 101 -3-33-3300-300-0000-33002-734110- 160000.00 002 IRRIGATION AND WATER CONSERVATION 1.00 13000.00000 13000.00 SUPPLIES: PALMDALE TRANSPORTATION DL

CENTER (PTC)

1 203 -3-33-3300-300-0000-33005-734110-3410 13000.00 003 IRRIGATION AND WATER CONSERVATION 1.00 13000.00000 13000.00 SUPPLIES: PARK AND RIDES DL

1 203 -3-33-3300-300-0000-33005-734110-3411 13000.00 004 IRRIGATION AND WATER CONSERVATION 1.00 130000.00000 130000.00 SUPPLIES: LMDS DL

1 251 -3-33-3300-300-0000-33003-734110-3610 130000.00 ================================================================================ Bill To | Requisition 00260058-00 FY 2026 FINANCE DEPARTMENT |
38300 SIERRA HWY |Acct No:

STE D |101 -3-33-3300-300-0000-33002-734110- PALMDALE, CA |Review:
93550 |Buyer: mharris
|Status: Allocated Page 2
================================================================================ Vendor Ship To

SITEONE LANDSCAPE SUPPLY, LLC PUBLIC WORKS/MAINTENANCE 1385 EAST 36TH STREET 39110 3RD ST EAST

PALMDALE, CA 93550
CLEVELAND, OH 44114 [email protected]

Tel#7472634255 Delivery Reference pwood/smontenegro
-------------------------------------------------------------------------------- Date |Vendor |Date |Ship | |
Ordered |Number |Required |Via |Terms |Department -------------------------------------------------------------------------------- 07/16/25 |009056 |08/11/25 | |LANDSCAPE MAINTENANCE -97-1 -------------------------------------------------------------------------------- LN Description / Account Qty Unit Price Net Price 005 IRRIGATION AND WATER CONSERVATION 1.00 25000.00000 25000.00 SUPPLIES: GENERAL BENEFIT DL

LANDSCAPE

1 101 -3-33-3300-300-0000-33003-734110- 25000.00 006 IRRIGATION AND WATER CONSERVATION 1.00 4000.00000 4000.00 SUPPLIES: FAIRWAY BUSINESS PARK DL

1 101 -3-33-3300-300-0000-33003-734110-1087 4000.00 007 Parks ENAHANCEMENTS 1.00 35000.00000 35000.00 DL

1 157 -P-39-3900-300-0109-00000-724525-4016 35000.00 Requisition Link
Requisition Total 380000.00
***** General Ledger Summary Section *****
Account Amount Remaining Budget 101 -3-33-3300-300-0000-33002-734110-
160000.00 24313825.01

PARK MAINTENANCE SUPPLIES-IRRIGATION
101 -3-33-3300-300-0000-33003-734110-
25000.00 24313825.01

LANDSCAPE MAINTENANCE SUPPLIES-IRRIGATION
================================================================================ Bill To | Requisition 00260058-00 FY 2026 FINANCE DEPARTMENT |
38300 SIERRA HWY |Acct No:

STE D |101 -3-33-3300-300-0000-33002-734110- PALMDALE, CA |Review:
93550 |Buyer: mharris
|Status: Allocated Page 3
================================================================================ Vendor Ship To

SITEONE LANDSCAPE SUPPLY, LLC PUBLIC WORKS/MAINTENANCE 1385 EAST 36TH STREET 39110 3RD ST EAST

PALMDALE, CA 93550
CLEVELAND, OH 44114 [email protected]

LANDSCAPE MAINTENANCE SUPPLIES-IRRIGATION
203 -3-33-3300-300-0000-33005-734110-3410
13000.00 24313825.01

FACILITIES - TRANSPORTATION SUPPLIES-IRRIGATION
203 -3-33-3300-300-0000-33005-734110-3411
13000.00 24313825.01

FACILITIES - TRANSPORTATION SUPPLIES-IRRIGATION
251 -3-33-3300-300-0000-33003-734110-3610
130000.00 24313825.01

LANDSCAPE MAINTENANCE SUPPLIES-IRRIGATION
157 -P-39-3900-300-0109-00000-724525-4016
35000.00 974410.00

SPORTS FIELD MAINTENANCE CAPITAL PROJECT PROF SERVICES Authorized By: ___________________________ Date: _____________ Signature

City Council Staff Report

DATE: AUGUST 5, 2025

TO: HONORABLE MAYOR PRO TEM AND CITY COUNCIL

FROM: PUBLIC WORKS DEPARTMENT

CAPITAL IMPROVEMENT PROGRAM DIVISION

DISTRICT: 1

SUBJECT: ACCEPT NOTICE OF COMPLETION (NOC) FOR PN 867 /868, TRAFFIC SIGNAL MODIFICATION AT AVENUE M AND 20TH/30TH ST.

EAST PROJECT

RECOMMENDATION

Staff recommend that the City Council:

1. Accept the NOC for PN 867 /868, the completed Traffic Signal Modification at Avenue M and 20th/30th St. East Project; and,

2. Authorize the City Manager Pro Tem or his designee to file the NOC and release the security for the completed traffic signal improvements.

BACKGROUND

Project No. 867/868 Traffic Signal Modification Project at the intersections of Avenue M and 20th Street & Avenue M and 30th Street East included:

 New traffic signal poles , LEDs that include traffic signal head and safety lights, and yellow retroreflective backplates;
 New left turn traffic pattern phasing;
 New ADA-compliant ramps and push buttons; and,
 Street paving and high-visibility crosswalk upgrades.

These upgrades improve safety and accessibility for pedestrians and drivers.

DISCUSSION

The NOC is presented by Section 16.110.060 of Palmdale’s Municipal Code. This action will accept the roadway improvements as complete and initiate the City’s release of applicable securities posted for this project by the City’s subdivision regulations.

Report to Mayor Pro Tem and City Council
Re: NOC PN 867/868 Traffic Signal Modification at Avenue M and 20th/30th St. East August 5, 2025

Page 2 ends

FISCAL IMPACT

$0; There is no immediate fiscal impact associated with accepting this action; however, upon accepting the project, the City assumes responsibility for the ongoing maintenance of the improved infrastructure. The project cost totaled $ 1,506,206.89 and was funded using Measure M, Local Return funds.

STRATEGIC PLAN

Goal III: Invest in infrastructure to improve community livability.

C. Plan and maintain safe and attractive neighborhoods, streets, facilities, and public spaces with exciting programming that promotes active fun for everyone.

Prepared by: Leonardo Torres, P.E.

Director of Public Works
Certified as to availability of Funds: Janelle Samson, Director of Operations Approved by: Salvador Mendez, City Manager Pro Tem
Approved as to form: Alexandra Halfman, City Attorney

ATTACHMENTS

NOC
Project Photos

RECORDING REQUESTED BY:

City of Palmdale
Public Works Department

WHEN RECORDED MAIL TO:

City of Palmdale
Office of the City Clerk
38300 Sierra Highway, Suite C
Palmdale, CA 93550

PURSUANT TO CIVIL CODE SECTION
C.C. 3093
___________________________________________________________________________________

NOTICE OF COMPLETION

NOTICE IS HEREBY GIVEN:

1. The City of Palmdale, a municipal corporation, is the owner in fee of certain public improvements known as Traffic Signal Modification at Avenue M and 20th/30th St. East, City Project Number PN 867/868.

2. The City’s address is 38300 Sierra Highway, Palmdale, California 93550.

3. The general location of said public improvement is around Avenue M and 20th/30th St. East, including Site 2 Road, Palmdale, California 93350.

4. On May 1, 2024, a construction contract for said public improvement was awarded to Comet Electric, Inc., 21625 Prairie Street, Chatsworth, CA 91311.

5. Work under said contract was completed on July 14, 2025, to the satisfaction of the City of Palmdale, and the City hereby accepts the project as complete.

Dated: August 5, 2025
Lee Torres, Director of Public Works
City of Palmdale
____________________________________________________________________________________________

VERIFICATION

I, the undersigned, say: I am the Director of Public Works, the declarant of the foregoing notice of completion; I have read the said notice of completion and know the contents thereof; the same is true of my own knowledge. I declare under penalty of perjury that the foregoing is true and correct.

Executed on August 5, 2025, in the City of Palmdale, California.

Lee Torres, Director of Public Works

NOTICE OF COMPLETION
Avenue M, 20th & Site 2 RD & 30th St East
3 Traffic Signal Modifications

COMPLETED PUBLIC IMPROVEMENTS
Avenue M & 20th St East & Site 2 Rd

COMPLETED PUBLIC IMPROVEMENTS
Avenue M & 30th St East

City Council Staff Report

DATE: AUGUST 5, 2025

TO: HONORABLE MAYOR PRO TEM AND CITY COUNCIL

FROM: PUBLIC WORKS DEPARTMENT

CAPITAL IMPROVEMENT PROGRAM DIVISION

DISTRICT: ALL

SUBJECT: ACCEPT NOTICE OF COMPLETION (NOC) FOR PN 902 ESCO

ENERGY PROJECT

RECOMMENDATION

Staff recommend that the City Council:

1. Accept the NOC for PN 902, the completed ESCO Energy Project; and,

2. Authorize the City Manager Pro Tem or his designee to file the NOC and release the security for the completed public street improvements.

BACKGROUND
Project No. 902, the ESCO Energy Project, delivered significant energy efficiency upgrades across multiple City facilities. Key improvements included the installation of 85 new sports field lights, 23 new HVAC units, and more than 3,500 new interior and exterior LED light fixtures.

Project Highlights:
 Sports Field Lighting Installation (85 lights):
o 26 lights - Pelona Vista Park
o 13 lights - Domenic Massari Park
o 46 lights - Marie Kerr Park
 LED Lighting Upgrades (Interior & Exterior) (3,500 fixtures):
o City Hall, Development Services, Legacy Commons, Maintenance Facility, SAVES, DryTown Water Park, and Palmdale Playhouse
 HVAC System and Controls Upgrades (23 units):
o City Hall, Development Services, Aero Complex, SAVES, Desert Sands Park, and the Palmdale Library.

Report to Mayor Pro Tem and City Council
Re: NOC PN 902, ESCO Energy Project
August 5, 2025

Page 2 ends

 Smart Irrigation Control System Upgrades:
o 20+ City sites including Domenic Massari Park, Sam Yellen Park, DryTown Water Park, Oasis Recreation Center, Joshua Hills Park, Heritage Airpark, and others.
o These smart systems use real -time data to optimize water use based on weather, soil, and plant conditions, reducing waste and supporting plant health.

Technology Highlights:
 Smart Irrigation Controls: Automate watering based on environmental data, minimizing water waste and improving landscape health. Remotely managed via apps or workstations.

 Automation Logic Controls for HVAC: Use sensors and algorithms to regulate temperature, humidity, and airflow in real-time, enhancing energy efficiency and occupant comfort. Integrates with smart thermostats and building management systems for remote control.

There is an e stimated annual energy savings of $19,758.00 and the incentive received from Southern California Edison is $13,959.00. These upgrades contribute to long -term operational savings, reduced energy consumption, and enhanced sustainability across City facilities.

DISCUSSION

The NOC is presented by Section 16.110.060 of Palmdale’s Municipal Code. This action will accept the energy efficiency improvements as complete and initiate the City’s release of applicable securities posted for this project by the City’s subdivision regulations.

FISCAL IMPACT

$0; There is no fiscal impact associated with this action. There will be ongoing operational and maintenance costs associated with the acceptance of this project. Project cost totaled $15,336,605 and was funded using General Fund, American Rescue Plan Act (ARPA), and Measure AV funds.

STRATEGIC PLAN

Goal III: Invest in infrastructure to improve community livability.

C. Plan and maintain safe and attractive neighborhoods, streets, facilities, and public spaces with exciting programming that promotes active fun for everyone.

Report to Mayor Pro Tem and City Council
Re: NOC PN 902, ESCO Energy Project
August 5, 2025

Page 3 ends

Prepared by: Leonardo Torres, P.E.

ATTACHMENTS

NOC
RECORDING REQUESTED BY:

City of Palmdale
Public Works Department

WHEN RECORDED MAIL TO:

City of Palmdale
Office of the City Clerk
38300 Sierra Highway, Suite C
Palmdale, CA 93550

PURSUANT TO CIVIL CODE SECTION
C.C. 3093
___________________________________________________________________________________

NOTICE OF COMPLETION

NOTICE IS HEREBY GIVEN:

1. The City of Palmdale, a municipal corporation, is the owner in fee of certain public improvements known as the ESCO Energy Project, City Project Number PN 902.

2. The City’s address is 38300 Sierra Highway, Palmdale, California 93550.

3. The locations of said public improvement s were in multiple City facilities and parks in Palmdale, California 93350.

4. On October 10, 2022, a construction contract for said public improvement was awarded to Schneider Electric, PO Box 841868, Dallas, TS 75284-1868.

5. Work under said contract was completed on June 9, 2025, to the satisfaction of the City of Palmdale, and the City hereby accepts the project as complete.

Dated: August 5, 2025
Lee Torres, Director of Public Works
City of Palmdale
____________________________________________________________________________________________

VERIFICATION

Executed on August 5, 2025, in the City of Palmdale, California.

Lee Torres, Director of Public Works

City Council Staff Report

DATE: AUGUST 5, 2025

TO: HONORABLE MAYOR PRO TEM AND CITY COUNCIL

FROM: PUBLIC WORKS DEPARTMENT

MAINTENANCE DIVISION

DISTRICT: ALL

SUBJECT: APPROVE REQUISITION WITH BOETHING TREELAND FARMS, INC. FOR WHOLESALE PLANT MATERIALS IN AN AMOUNT NOT
TO EXCEED $137,500 FOR FISCAL YEAR 2025-26

RECOMMENDATION

Staff recommend that the City Council:

1. Approve Requisition No. 260059 with Boething Treeland Farms, Inc. for wholesale plant materials in an amount not to exceed $137,500 for Fiscal Year 2025-26; and,

2. Authorize the City Manager Pro Tem or his designee to approve the requisition and resulting purchase order with Boething Treeland Farms, Inc. , including minimal and/or non-substantial changes.

BACKGROUND

The City ’s Maintenance Division manages over 1,000 acres of landscaped areas throughout parks, the Transportation Center, Park and Ride facilities, Landscape Maintenance Districts, General Benefit areas, and Fairway Business Park . To keep these public spaces safe , attractive, and well-maintained, wholesale plant materials – such as trees, shrubs, and ground cover – are used for citywide beautification efforts, seasonal replacements, and restoration of damaged landscapes. Over the past year, the City planted more than 4,600 plants and nearly 200 trees as part of these ongoing operations. Enhancing municipal green spaces supports these efforts and contributes to improved quality of life for residents and visitors alike.

DISCUSSION

To support continued landscape restoration and enhancement, the City issued Invitation for Bid No. 2 5-001-3610 in August 2024 for wholesale plant material s. Boething Treeland Farms, Inc., was the sole responsive bidder. On October 21, 2024, the City Report to Mayor Pro Tem and City Council
Re: Approve Requisition No. 260059 with Boething Treeland Farms, Inc.

August 5, 2025

Page 2 ends

Manager approved a $115,548 purchase order for Fiscal Year 2024 -25. The contract includes two optional one-year extensions.

Staff recommends exercising the first extension for Fiscal Year 2025 -26. Sourcing materials from a local nursery distributor offers several benefits, including cost savings, reliable availability, a broader selection of regionally acclimated plants, expert support from certified professionals, and higher plant health and quality assurance.

The proposed amount is based on the vendor’s current pricing, site conditions, and projected renovation and beautification needs, and remains consistent with market rates.

FISCAL IMPACT

$137,500; Sufficient funds are budgeted for the FY2025-26 budget, and the cost will be covered by various accounts, including: General Benefit Landscape, Fairway Business Park, Landscape Maintenance Districts, Park Maintenance, Palmdale Transportation Center, and Park & Rides Funds.

STRATEGIC PLAN

Goal III. Invest in infrastructure to improve community livability.

A. Seek innovative, cost effective, customer focused methods of service delivery.

ATTACHMENTS

Req. No. 260059 with Boething Treeland Farms, Inc.
================================================================================ Bill To | Requisition 00260059-00 FY 2026 FINANCE DEPARTMENT |
38300 SIERRA HWY |Acct No:

STE D |101 -3-33-3300-300-0000-33002-737106- PALMDALE, CA |Review:
93550 |Buyer: mharris
|Status: Allocated Page 1
================================================================================ Vendor Ship To
BOETHING TREELAND FARMS, INC. PUBLIC WORKS/MAINTENANCE 23475 LONG VALLEY ROAD 39110 3RD ST EAST

PALMDALE, CA 93550
WOODLAND HILLS, CA 91367 [email protected]

Tel#818-316-2032 Delivery Reference Fax 818-712-6979 pwood/smontenegro
-------------------------------------------------------------------------------- Date |Vendor |Date |Ship | |
Ordered |Number |Required |Via |Terms |Department -------------------------------------------------------------------------------- 07/16/25 |003461 |08/11/25 | |LANDSCAPE MAINTENANCE -97-1 -------------------------------------------------------------------------------- LN Description / Account Qty Unit Price Net Price General Notes
-------------
THIS FY 2025-2026 BLANKET PURCHASE ORDER COMMENCING JULY 1, 2025 AND EXPIRING JUNE 30, 2026 IS THE RESULT OF IFB IFB 25-001-3610.THE TERM IS ONE YEAR WITH AN ADDITIONAL ONE YEAR OPTION TO EXTEND. ITEM PENDING CITY COUNCIL APPROVAL ON AUGUST 5, 2025.
001 TREE, SHRUB, AND PLANT MATERIALS - 1.00 30000.00000 30000.00

PARKS DL

1 101 -3-33-3300-300-0000-33002-737106- 30000.00 002 TREE, SHRUB AND PLANT MATERIALS - 1.00 25000.00000 25000.00

PTC DL

1 203 -3-33-3300-300-0000-33005-737106-3410 25000.00 003 TREE, SHRUB AND PLANT MATERIALS - 1.00 4500.00000 4500.00

PARK N RIDES DL

1 203 -3-33-3300-300-0000-33005-737106-3411 4500.00 004 TREE, SHRUB AND PLANT MATERIALS - 1.00 50000.00000 50000.00

LMD DL

1 251 -3-33-3300-300-0000-33003-737106-3610 50000.00 ================================================================================ Bill To | Requisition 00260059-00 FY 2026 FINANCE DEPARTMENT |
38300 SIERRA HWY |Acct No:

STE D |101 -3-33-3300-300-0000-33002-737106- PALMDALE, CA |Review:
93550 |Buyer: mharris
|Status: Allocated Page 2
================================================================================ Vendor Ship To
BOETHING TREELAND FARMS, INC. PUBLIC WORKS/MAINTENANCE 23475 LONG VALLEY ROAD 39110 3RD ST EAST

PALMDALE, CA 93550
WOODLAND HILLS, CA 91367 [email protected]

GEN BEN DL

1 101 -3-33-3300-300-0000-33003-737106- 25000.00 006 TREE, SHRUB AND PLANT MATERIALS - 1.00 3000.00000 3000.00

FBP DL

1 101 -3-33-3300-300-0000-33003-737106-1087 3000.00 Requisition Link
Requisition Total 137500.00
***** General Ledger Summary Section *****
Account Amount Remaining Budget 101 -3-33-3300-300-0000-33002-737106-
30000.00 24176325.01

PARK MAINTENANCE PRGM SUPPLIES-PLANT REPLACEMNT 101 -3-33-3300-300-0000-33003-737106-
25000.00 24176325.01

LANDSCAPE MAINTENANCE PRGM SUPPLIES-PLANT REPLACEMNT 101 -3-33-3300-300-0000-33003-737106-1087
3000.00 24176325.01

LANDSCAPE MAINTENANCE PRGM SUPPLIES-PLANT REPLACEMNT 203 -3-33-3300-300-0000-33005-737106-3410
25000.00 24176325.01

FACILITIES - TRANSPORTATION PRGM SUPPLIES-PLANT REPLACEMNT 203 -3-33-3300-300-0000-33005-737106-3411
================================================================================ Bill To | Requisition 00260059-00 FY 2026 FINANCE DEPARTMENT |
38300 SIERRA HWY |Acct No:

STE D |101 -3-33-3300-300-0000-33002-737106- PALMDALE, CA |Review:
93550 |Buyer: mharris
|Status: Allocated Page 3
================================================================================ Vendor Ship To
BOETHING TREELAND FARMS, INC. PUBLIC WORKS/MAINTENANCE 23475 LONG VALLEY ROAD 39110 3RD ST EAST

PALMDALE, CA 93550
WOODLAND HILLS, CA 91367 [email protected]

FACILITIES - TRANSPORTATION PRGM SUPPLIES-PLANT REPLACEMNT 251 -3-33-3300-300-0000-33003-737106-3610
50000.00 24176325.01

LANDSCAPE MAINTENANCE PRGM SUPPLIES-PLANT REPLACEMNT Authorized By: ___________________________ Date: _____________ Signature

City Council Staff Report

DATE: AUGUST 5, 2025

TO: HONORABLE MAYOR PRO TEM AND CITY COUNCIL

FROM: PUBLIC WORKS DEPARTMENT

INNOVATION & ENVIRONMENTAL DIVISION

DISTRICT: ALL

SUBJECT: APPROVE THE ENERGY FOR PALMDALE’S INDEPENDENT

CHOICE (EPIC) RESIDENTIAL PEAK DEMAND RESPONSE

INCENTIVE PROGRAM

RECOMMENDATION

Staff recommend that the City Council:

1. Approve the EPIC Residential Peak Demand Response Incentive Program; and,

2. Authorize the City Manager Pro Tem or his designee to negotiate and execute program contracts and policies, if applicable, including minimal and non - substantial changes.

BACKGROUND
On December 4, 2018, the City Council adopted Resolution No. CC 2018 -087 establishing the Cit y’s Community Choice Aggregation ( CCA) Program, Energy for Palmdale’s Independent Choice (EPIC). They also approved the submittal of an Implementation Plan (Plan) in accordance with Public Utilities Code Section 366.2(c). The Plan was certified by the California Public Utilities Commission (CPUC) Energy Division on February 28, 2019, and EPIC successfully began serving customers on October 1, 2022.

EPIC’s goal is to provide renewable energy at competitive rates and support California’s clean energy goals through innovative programs, advanced technologies, and grid improvements that benefit local residents. The current actions before the City Council help further this mission.

Report to Mayor Pro Tem and City Council
Re: Approve the EPIC Residential Peak Demand Response Incentive Program August 5, 2025

Page 2 ends

On November 11, 2023, CalChoice and Participate.Energy (P.E.) presented the EPIC Power Choice Program to the Palmdale City Council. Created in partnership with Tesla, the program offers residents solar panels and battery storage with no upfront costs or credit checks. The City Council approved the plan, making it easier for the community to access clean energy. Residents can now save on energy bills, have backup power, and take part in grid services. The program officially launched for all homes on May 16, 2024.

The Power Choice Program advances the solar market by making it more accessible for everyone by removing consumer credit checks, requiring no upfront costs, and offering low energy rates. The program was designed to help c ustomers save on their monthly energy bills, maintain reliable backup power in the event of outages, and support EPIC in reducing grid stress during peak demand periods.

DISCUSSION

While the EPIC Power Choice Program has been helpful for most residents, its structure did not present a financially logical option for California Alternate Rates for Energy (CARE) customers. CARE is a program that provides income-qualified households with discounted utility rates. Many CARE customers found that participating in the standard program could result in higher monthly costs compared to their existing CARE benefits.

To fix this, the City launched EPIC Power Choice CARE in April 2025. This version of the progr am is tailored for income -qualified residents and offers solar and battery systems at about half the cost of the standard program, with no upfront payments or credit checks. It’s supported by the California Public Utilities Commission’s Self - Generation Incentive Program (SGIP) and includes help with enrollment, tech support, and funding for upgrades.

As part of SGIP rules, customers must also join a Demand Response (DR) program for at least five years. DR programs reward customers for using less electricity during high- demand times.

To meet this requirement, the City created the EPIC Residential Peak Demand Response Incentive Program, which offers:
 Lower energy rates when no DR events are happening.
 Bonus rate incentives during peak times (typically 4–9 pm).  Extra charges for grid use during DR events to encourage energy savings or battery use.

Up to 15 DR events may be called each year. These efforts help reduce strain on the power grid, avoid outages, and limit the use of polluting backup power plants.

Report to Mayor Pro Tem and City Council
Re: Approve the EPIC Residential Peak Demand Response Incentive Program August 5, 2025

Page 3 ends

FISCAL IMPACT
$0; There is no fiscal impact on the General Fund. The incentive program is designed to help residential customers lower their electricity bills by offering reduced energy rates in the summer months. In return, customers are asked to shift or reduce their energy use on called peak energy days when grid demand is forecasted to be high.

STRATEGIC PLAN

Goal II: Ensure long-term fiscal health of the City and maintain funding for services.

B. Manage resources, costs, and liabilities to ensure t he City’s long -term fiscal Health.

Goal III: Invest in infrastructure to improve community livability.

B. Implement and administer environmentally sustainable programs.

ATTACHMENTS

EPIC FlexWise Terms and Conditions Draft

1 ENERGY FOR PALMDALE’S INDEPENDENT CHOICE

FLEXWISE
Residential Program Participants Schedule

Welcome to FlexWise, Palmdale’s peak load reduction demand response program (“Program”)

Program Applicability:

This Program schedule is optional for EPIC residential customers on rates TOU-D-PRIME, TOU-D-4, and TOU-D- 5 who have an interval meter, or an Edison SmartConnect meter installed and program ready.

General terms and conditions:

Participants must meet the following eligibility requirements to participate in the Program:

1. You must be an ENERGY FOR PALMDALE’S INDEPENDENT CHOICE (“EPIC”) electricity account holder.

2. You must be on a residential rate for the duration of the Program.

3. Customers on Medical Baseline discount are not eligible for the Program.

4. You must be at least eighteen (18) years old.

5. The service account must be serviced by a Southern California Edison (SCE)-approved smart meter (“Smart Meter”).

6. Your account may not be enrolled in SCE’s Summer Discount Program (SDP), other SCE Demand Response (DR) programs, or any other third-party DR programs. Customers enrolled in any of these programs must disenroll prior to enrolling in the EPIC program.

7. In all cases, you must have an online SCE account, which will be able to give EPIC access to your meter data pursuant to SCE Rule 24. If you do not have an SCE login, you will be prompted to create one before you can sign up for the Program.

8. You must agree to and comply with these Terms and Conditions.

Territory:

Program available to EPIC customers served within the entire territory served.

Special Conditions:

FlexWise is an event-based pricing option which provides bill credits during summer Non-Event Credit Periods and incremental bill charges for load service by EPIC during FlexWise Event Charge Periods. No FlexWise credits will be provided for exported generation, i.e., energy produced and exported by the customer’s generating facility, during FlexWise Non-Event Periods.

ENERGY FOR PALMDALE’S INDEPENDENT CHOICE

FLEXWISE
Residential Program Participants Schedule

(continued)

2 Applicable rate periods are defined as follows:

a. FlexWise Event Periods:

FlexWise Event Energy Charge Periods: 4:00 p.m. to 9:00 p.m. Summer and Winter days during a FlexWise Event only.

FlexWise Non-event Demand Credit Periods: 4:00 p.m. to 9:00 p.m. Summer Season when a FlexWise Event is NOT occurring.

b. FlexWise Events: EPIC may, at its discretion, call a FlexWise Event any day. FlexWise Events will be called based on any of the following criteria:
1) California Independent System Operator (CAISO) Alert or Warning Notice, 2) Forecasts of SCE system emergencies – may be declared at the generation, transmission, or distribution level
3) Forecasts of extreme or unusual temperature conditions impacting system demand 4) Day-ahead load and/or price forecasts

c. Number of FlexWise Events: There will be a minimum of 12 FlexWise events and a maximum of 15 FlexWise Events per calendar year.

d. Notification of FlexWise Event: EPIC will notify customers of a FlexWise Event via EPIC’s notification system. Customers are responsible for providing EPIC with contact information consisting of a telephone number, electronic mail address, and/or SMS text number for notification of Events. Customers are responsible for updating customer contact information as necessary. EPIC will begin to notify customers no later than 3:00 p.m. the day before a FlexWise Event. Customers are responsible for all charges incurred during a FlexWise Event, even if notice is not received. Customers who fail to provide the necessary contact information prior to FlexWise Events are responsible for all charges incurred during FlexWise Events.

e. Participation in other Programs: Only EPIC customers shall be served under schedule FlexWise.

Medical Baseline customers and Customers served under DM, DMS-1, DMS-2, TOU-EV-1, and S, are not eligible for service under this Schedule. Customers served under this schedule are not eligible to dually enroll in any demand response program offered by EPIC or any third-party administered demand response program.

ENERGY FOR PALMDALE’S INDEPENDENT CHOICE

FLEXWISE
Residential Program Participants Schedule

(continued)

Holidays are New Year’s Day (January 1), Presidents’ Day (third Monday in February), Memorial Day (last Monday in May), Independence Day (July 4), Labor Day (first Monday in September ), Veterans Day (November 11), Thanksgiving Day (fourth Thursday in November), and Christmas Day (December 25).

When any holiday listed above falls on Sunday, the following Monday will be recognized as a holiday. No change will be made for holidays falling on Saturday.

The Summer Season shall commence at 12:00 a.m. on June 1 and continue until 12:00 a.m. on October 1 of

3 each year. The Winter Season shall commence at 12:00 a.m. on October 1 of each year and continue until 12:00 a.m. on June 1 of the following year.

4 ENERGY FOR PALMDALE’S INDEPENDENT CHOICE

FLEXWISE
Residential Program Participants Schedule

(continued)

FlexWise Peak DR Program Rates:

Offers up to 30% discount from EPIC’s standard rates

TOU-D-PRIME

Non-Event Energy Charges SUMMER
June 1-October 31
WINTER
November 1 - May 31
PEAK $0.31211 $0.37281
MID-PEAK $0.10311 $0.07587
OFF-PEAK $0.09247 $0.07587
Peak Load Reduction Adder (per
kWh)
applicable on called event days
$0.80000 $0.80000

TOU-D-4
Non-Event Energy Charges SUMMER
June 1-October 31
WINTER
November 1 - May 31
PEAK $0.21909 $0.23432
MID-PEAK $0.13123 $0.14279
OFF-PEAK $0.11419 $0.12008
Peak Load Reduction Adder (per
kWh)
applicable on called event days
$0.80000 $0.80000

TOU-D-5
Non-Event Energy Charges SUMMER
June 1-October 31
WINTER
November 1 - May 31
PEAK $0.33327 $0.33262

MID-PEAK $0.18688 $0.14150

OFF-PEAK $0.10429 $0.10670

Peak Load Reduction Adder (per
kWh)
applicable on called event days
$0.80000 $0.80000

1 MINUTES

CITY COUNCIL
CITY HALL COUNCIL CHAMBER 38300

SIERRA HIGHWAY, SUITE B

PALMDALE, CALIFORNIA
JULY 15, 2025

www.cityofpalmdale.org

1) CALL MEETING TO ORDER

Mayor Pro Tem Bettencourt called the meeting to order at 5:00 pm.

Note: All City Council memberships are reflected in their City Council titles.

2) ROLL CALL MAYOR PRO TEM BETTENCOURT, COUNCILMEMBERS BISHOP, LOA, OHLSEN, ALARCÓN

PRESENT: Laura Bettencourt, Austin Bishop, Richard J. Loa, Eric Ohlsen, Andrea Alarcón.

ABSENT: None.

3) PLEDGE OF ALLEGIANCE AND MOMENT OF SILENCE

Councilmember Ohlsen led the pledge of allegiance.

4) PUBLIC COMMENTS

The following individuals provided public input: Rich Gallego and Jason Zink requested additional information on the Closed Session Item, 5.1; Becky Loa spoke on behalf of her family in support of Councilmember Loa; Yul Gevargis asked for more details on the Closed Session Item, 5.1, and on cooperating with Immigration and Customs Enforcement (ICE); Ms. Dominguez expressed support for Councilmember Loa and requested further information; Chuck Murphy commented on a statement made on Facebook by Councilmember Ohlsen; and Michael Ross discussed trusting city government.

5) PRESENTATION BY CITY ATTORNEY

5.1) CONFERENCE WITH LEGAL COUNSEL—ANTICIPATED LITIGATION Initiation of litigation pursuant to paragraph (4) of subdivision (d) of Section 54956.9:
(1 case)

City Attorney Halfman recommended that Councilmember Loa recuse himself from Item 5.1.

Councilmember Loa objected to the recusal.

2 6) ANNOUNCEMENT BY CITY ATTORNEY

Closed Session was held from 5:20 pm - 7:03 pm.

City Attorney reported on Item 5.1:

5.1 - City council voted 4-0 to waive its privilege and disclose allegations and incidents related to the investigation of Councilmember Loa.

7) RESCISSION AND RE-ADOPTION OF MOTION TO REMOVE MAYOR

7.1) Rescission and re-adoption of motion to remove mayor.

Councilmember Loa made a full denial of the alleged allegations.

City Attorney Halfman presented the staff report.

The following individuals provided public comment: Rich Gallego spoke regarding transparency and returning the vote for Mayor to the people; Yul Gevargis spoke regarding the allegations; Jason Zink thanked the PFC and spoke regarding the allegations, the election, and CalFire; and Michael Ross spoke regarding hypocrisy, Measure AV, and governing with integrity.

City Attorney Halfman suggested that Councilmember Loa recuse himself from the vote.

Councilmember Loa recused himself from the vote.

Motion: Rescind and re -adopt the City Council's three -prong motion of July 1, 2025 to: 1) Initiate and continue the investigation of Mr. Loa's actions; 2) remove Mr. Loa from the ceremonial title of mayor; and 3) remove Mr. Loa from all seats and city assignments where he represents the City.

Moved by Andrea Alarcón, seconded by Austin Bishop.

Vote: Motion carried (3-1)
Yes: Laura Bettencourt, Austin Bishop, Andrea Alarcón.

No: Eric Ohlsen.

8) CONSENT CALENDAR

Mayor Pro Tem Bettencourt pulled item 8.3 for discussion.

Jason Zink spoke on Item 8.4, Avenue R complete street projects.

8.1) Waive full reading of the Resolution(s) and/or Ordinance(s) to be considered and voted on at this meeting. (This allows for reading the title only in lieu of reciting the entire text).

3 8.2) Approve Requisition with Hasa, Inc., for pool chemical supplies in an amount not to exceed $193,500 for FY 2025-26.

8.3) Approve Requisition with Morgan Ingland LLC for commercial streetlight poles in an amount not to exceed $241,080 for FY 2025-26.

Mayor Pro Tem Bettencourt addressed the purchase of backup streetlight poles, which are frequently damaged due to vehicular accidents.

Councilmember Alarcón discussed the issue of damaged and knocked -down streetlight poles and explained how the City pursues restitution to recover the costs.

Motion: Approve Requisition with Morgan Ingland LLC for commercial streetlight poles in an amount not to exceed $241,080 for FY 2025-26.

Moved by Andrea Alarcón, seconded by Austin Bishop.

Vote: Motion carried (5-0)
Yes: Laura Bettencourt, Austin Bishop, Richard J. Loa, Eric Ohlsen, Andrea Alarcón.

8.4) Accept Notice of Completion (NOC) for PN 698, Active Transportation Program (ATP) Avenue R Complete Streets Project, Avenue R from Sierra Highway to 25th Street East.

8.5) Approve the minutes from the previous meeting.

Motion: Approve all items listed under the Consent Calendar except Item 8.3. Moved by Andrea Alarcón, seconded by Austin Bishop.

Vote: Motion carried (5-0)
Yes: Laura Bettencourt, Austin Bishop, Richard J. Loa, Eric Ohlsen, Andrea Alarcón.

9) NEW BUSINESS

9.1) Adopt Resolution No. CC 2025 -052, a Resolution of the City Council of the City of Palmdale approving the final City logo and brand identity developed by Hub Collective.

Communications Manager Devine -Knight gave a brief overview of the item and introduced representatives Jen Guibord and Bryan Buenacosa -Brooks of HUB Collective to walk the Council through the logo selection process.

The following individuals provided public input: Jason Zink expressed opposition to the approval of the proposed logo, Ms. Dobson raised concerns regarding the outsourcing of the project and emphasized the importance of community-branding, and Michael Ross spoke about his experience in the marketing field, including the Joshua tree in the artwork, and recommended forming a committee.

Councilmember Bishop commented on the new logo, addressed the current logo, and proposed alternative design options for consideration.

4 Mayor Pro Tem Bettencourt discussed branding and suggested continuing to work on the proposed logo.

Councilmember Alarcón suggested tapping into local talent in the community for ideas to create the proposed logo.

Councilmember Loa asked how much was spent on creating the proposed logo, and Analyst Navarrette shared the details.

Councilmember Ohlsen discussed city priorities and the costs associated with rebranding, and he expressed opposition to approving the proposed logo.

Councilmember Alarcón asked City Manager Pro Tem Mendez for an update on the proposed logo process, including the contract options, and City Manager Pro Tem Mendez provided detailed information.

Councilmember Bishop made a motion that was seconded by Councilmember Ohlsen; however, the motion was interrupted and did not proceed to a vote.

Councilmember Alarcón requested additional clarification. City Manager Pro Tem Mendez recommended expanding on the contract, reaching out to schools, revisiting the tagline , and including other people in the final decision-making process. There was further discussion among staff and Council.

Motion: Request a report back from the City Manager on the assessment of the contract scope, time, and money.

Moved by Austin Bishop, seconded by Eric Ohlsen.

Vote: Motion carried (4-1)
Yes: Laura Bettencourt, Austin Bishop, Eric Ohlsen, Andrea Alarcón.

No: Richard J. Loa.

9.2) Adopt Resolution No. CC 2025 -053, a Resolution of the City Council of the City of Palmdale, updating the guidelines and bylaws for the Citizens Advisory Committee; Ordinance 1549; Section 3.21.160.

City Attorney Halfman provided a brief overview of the staff report, discussing the implementation of staggered terms and the recommendation to add a third alternate.

Councilmember Ohlsen motioned to approve the addition of a third alternate.

Councilmember Alarcón proposed codifying in the bylaws that each City Council district be afforded equal representation on the MAV Committee. Councilmember Ohlsen concurred that representation for each district is important. City Attorney Halfman recommended proceeding with the addition of the third alternate to the MAV Committee and suggested amending the appointment procedures within the Palmdale Municipal Code (PMC) for all boards, commissions, and committees at a later date.

Motion: Adopt Resolution No. CC 2025 -053, a Resolution of the City Council of the City of Palmdale, updating the guidelines and bylaws for the Citizens Advisory Committee; Ordinance 1549; Section 3.21.160 with amendments to remove the addition of staggered terms, and adding three (3) alternates, Moved by Eric Ohlsen, seconded by Austin Bishop.
5 Vote: Motion carried (5-0)
Yes: Laura Bettencourt, Austin Bishop, Richard J. Loa, Eric Ohlsen, Andrea Alarcón.

10) APPOINTMENTS

10.1) Appoint seven (7) members and two (2) alternates to the Measure AV Oversight Committee.

The Council invited the applicants to the podium to briefly share their background and how they will contribute to the Committee. Mayor Pro Tem Bettencourt also read an email from Committee Member Garcia expressing her interest in continuing her service.

Motion: Appoint (7) members Raymiro Gomez -Galiano, Barbara Smart, Steven Angebrandt, Elvia Salazar, Celia Reyes Ayala, Rick Carr, and James Boldens and (3) alternates Cyndi Garcia, Lourdes Everett, and Breela Bellum.

Moved by Austin Bishop, seconded by Eric Ohlsen.

Vote: Motion carried (5-0)
Yes: Laura Bettencourt, Austin Bishop, Richard J. Loa, Eric Ohlsen, Andrea Alarcón.

10.2) Approve appointments to The Palmdale Aerospace Academy (TPAA) Board of Directors.

Several applicants shared their backgrounds and interest in community service.

Motion: Appoint David Lujan to a 3-year term to The Palmdale Aerospace Academy (TPAA) Board of Directors.

Moved by Laura Bettencourt, seconded by Andrea Alarcón.

Vote: Motion carried (5-0)
Yes: Laura Bettencourt, Austin Bishop, Richard J. Loa, Eric Ohlsen, Andrea Alarcón.

Motion: Appoint Firat Taxpulat for a 1-year term to The Palmdale Aerospace Academy (TPAA) Board of Directors.

Moved by Andrea Alarcón, seconded by Eric Ohlsen.

Vote: Motion carried (5-0)
Yes: Laura Bettencourt, Austin Bishop, Richard J. Loa, Eric Ohlsen, Andrea Alarcón.

11) PUBLIC HEARING

11.1) Adopt Ordinance No. 1658, an Ordinance of the City Council of City of Palmdale approving Zoning Ordinance Amendment 25 -0001 to modify residential development standards within the zoning ordinance and find that the project is consistent with Program Environmental Impact Report 22 -002 prepared and certified in conjunction with the City’s General Plan (Palmdale 2045).

Planning Manager Magana presented the staff report.
6 Mayor Pro Tem Bettencourt opened the Public Hearing.

City Clerk Scott read the title of the Ordinance No. 1658.

A motion was made and carried unanimously to introduce Ordinance No. 1658.

Public Testimony: Jason Zink commented regarding the foam, ADU's, and requested that Council do a study on green waste and oppose the State.

Mayor Pro Tem Bettencourt closed the Public Hearing.

Motion: Adopt Ordinance No. 1658, an Ordinance of the City Council of City of Palmdale approving Zoning Ordinance Amendment 25 -0001 to modify residential development standards within the zoning ordinance and find that the project is consistent with Program Environmental Impact Report 22 -002 prepared and certified in conjunction with the City's General Plan (Palmdale 2045).

Moved by Andrea Alarcón, seconded by Austin Bishop.

Vote: Motion carried (4-1)
Yes: Laura Bettencourt, Austin Bishop, Eric Ohlsen, Andrea Alarcón.

No: Richard J. Loa.

12) CITY MANAGER’S REPORT

City Manager Pro Tem Mendez provided an update on several upcoming events, including: District 1 Neighborhood Watch in Poncitlan Square on July 16, Farmer's Market at Oasis Park on Fridays through October 31, Concert Series at the Amphitheater starting July 19, Water balloon fight at Domenic Massari and Marie Kerr Park on July 19, Books and Barks at the Library on July 29, and Movie Night featuring Kung Fu Panda 4 at the Amphitheater on August 1.

13) SHERIFF’S REPORT

Lieutenant Arnold provided an update on response times for routine calls for service, the Public Safety partnership, Part 1 crimes, arrests, graffiti -related arrests, traffic collisions and speed enforcement, and July 4th illegal fireworks enforcement. He also announced the following : National Night Out on August 5, Palmdale station will have an event on September 16 in memory of Deputy Clinkunbroomer, and there will be a two -day open house event at the Palmdale Sheriff's station on October 11 and 12.

Mayor Pro Tem Bettencourt thanked the Palmdale Sheriff's Department for enforcing the speed limit.

Councilmember Olsen spoke about the 2024 Palmdale Sheriff's station event and thanked the deputies for their service.

7 14) NON-AGENDA PUBLIC COMMENTS:

The following individuals provided public input: David Halver, Film Liaison, discussed the recent passage of Senate Bills 132 and 630, highlighting the increase to the State’s film and television tax incentives. He commended Management Analyst Glen and Director of Economic and Community Development Taggart for their hard work on the Film Palmdale Incentive Program; Iman Merachli spoke about her "Palmdale Civic Voices" project, which aims to educate individuals about government processes. Mayor Pro Tem Bettencourt and Councilmember Alarcón encouraged Ms. Merachli to continue her positive efforts; David Brown followed up with City Attorney Halfman regarding the implementation of a resolution requesting that Immigration and Customs Enforcement (ICE) agents identify themselves.

City Attorney Halfman provided a brief response; Jason Zink commented on a range of topics, including homelessness, streets, super commuters, workforce development, economic district, the City logo, at -large elections, the Palmdale Ditch project, and historical preservation and conservation; and Marsha Furman shared remarks regarding the City Council's current structure and rotational process.

A motion was made and carried to extend the meeting beyond 10:00 pm.

Public input continued: Kathryn MacLaren -Gomez suggested involving local high schools in developing the future Palmdale logo; Adam expressed concerns about the lack of transparency in local government; and Monica Dobson spoke about being fiscally responsible to the citizens of Palmdale.

Mayor Pro Tem Bettencourt addressed City Attorney Halfman and requested that she refresh the citizens on the allegations against Councilmember Loa. City Attorney Halfman suggested that the written statement be released to the public. There was further discussion regarding the written statement. City Manager Pro Tem Mendez stated that public comments were closed and recommended that the Council move forward with the agenda.

15) COUNCIL REPORTS, ANNOUNCEMENTS AND REQUESTS FOR FUTURE AGENDA ITEMS

Councilmember Ohlsen extended an apology to Ms. Dobson for the earlier confusion.

Councilmember Alarcón proposed placing an item on a future agenda to address the vacancies resulting from the removal of Councilmember Loa from City Council committee assignments, and whether to appoint individuals to the ceremonial positions of Mayor and Mayor Pro Tem during the pendency of the investigation.

City Attorney Halfman advised Councilmember Loa that he is permitted to vote on this matter.

Motion: Councilmember Alarcón requested the following future agenda items: 1) Consideration of filling the City Council committee vacancies that were created by the removal Council of Councilmember Richard Loa and appointment of the ceremonial title of mayor and mayor pro tem.

Moved by Andrea Alarcón, seconded by Laura Bettencourt.

8 Vote: Motion carried (4-0)
Yes: Laura Bettencourt, Austin Bishop, Eric Ohlsen, Andrea Alarcón.

Abstain: Richard J. Loa.

Mayor Pro Tem Bettencourt requested an update on the Chimbole Cultural Center project.

City Manager Pro Tem Mendez stated it is scheduled to be discussed in the second meeting in August.

Mayor Pro Tem Bettencourt requested input on how the City can go back to a directly elected mayor. City Attorney Halfman responded.

Councilmember Ohlsen requested the legal analysis of the city's move toward a directly elected mayor.

Motion: City Attorney Halfman to provide legal analysis path for the City to go back to a directly elected mayor.

Moved by Eric Ohlsen, seconded by Richard J. Loa.

Vote: Motion carried (0-0)

16) ADJOURNMENT

Mayor Pro Tem Bettencourt adjourned the meeting at 10:21 pm to August 5, 2025, at 5:00 p.m. in the City Hall Council Chamber located at 38300 Sierra Highway, Suite B, Palmdale, California.

PASSED, APPROVED, and ADOPTED this 5th day of August 2025.

__________________________________
Laura Bettencourt, Mayor Pro Tem

ATTEST:

__________________________________
Rochelle Scott, City Clerk

City Council Staff Report

DATE: AUGUST 5, 2025

TO: HONORABLE MAYOR PRO TEM AND CITY COUNCIL

FROM: OPERATIONS DEPARTMENT

FINANCE DIVISION

DISTRICT: ALL

SUBJECT: ADOPT RESOLUTION NO. CC 2025 -055, A RESOLUTION OF THE

CITY COUNCIL OF THE CITY OF PALMDALE APPROVING THE

ISSUANCE OF CALIFORNIA MUNICIPAL FINANCING AUTHORITY
(CMFA) EXEMPT FACILITY BONDS IN AN AGGREGATE
PRINCIPAL AMOUNT NOT TO EXCEED $95,000,000 FOR THE

PURPOSE OF FINANCING OR REFINANCING THE ACQUISITION,

CONSTRUCTION, IMPROVEMENT, AND EQ UIPPING OF

PALMDALE FAMILY HOUSING AND CERTAIN OTHER MATTERS
RELATING.

RECOMMENDATION

Staff recommends that the City Council:

1. Conduct the public hearing unde r the requirements of TEFRA and the Internal Revenue Code of 1986, as amended (the Code); and,

2. Adopt the resolution approving the issuance of the Bonds by the CMFA for the benefit of Palmdale Family Housing, L.P. (the Borrower), to provide for the financing of the project ; such adoption is solely to satisfy the requirements of TEFRA, the Code, and California Government Code Section 6500 (and follow).

BACKGROUND

California Municipal Finance Authority:

The CMFA was created on January 1, 2004 , pursuant to a joint exercise of powers agreement to promote economic, cultural, and community development through financing economic development and charitable activities throughout California. To date, over 350 municipalities have become members of CMFA.

Report to Mayor Pro Tem and City Council
Re: Adopt Resolution No. CC 2025-055
August 5, 2025

Page 2 ends

Palmdale City CouncilAugust 5, 2025

Palmdale City Council
August 5, 2025