Agenda packet, first session — Palmdale City Council, August 19, 2025 (part 1 of 3)

LEGISLATIVE BODY

LAURA BETTENCOURT, MAYOR PRO TEM

AUSTIN BISHOP, COUNCILMEMBER
RICHARD J. LOA, COUNCILMEMBER

ERIC OHLSEN, COUNCILMEMBER
ANDREA ALARCÓN, COUNCILMEMBER

1. CALL MEETING TO ORDER

Note: All City Council memberships are reflected in their City Council titles.

2. ROLL CALL

MAYOR PRO TEM BETTENCOURT, COUNCILMEMBERS BISHOP, LOA, OHLSEN, ALARC
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3. PLEDGE OF ALLEGIANCE AND MOMENT OF SILENCE

4. PRESENTATIONS

4.1 Commendation to Nuuvali Nuuvali in honor of his retirement from the City of Palmdale.

4.2 Update on Chimbole Cultural Center & Library Expansion Project.

CITY COUNCIL

CITY COUNCIL CHAMBER
38300 SIERRA HIGHWAY

SUITE B
PALMDALE, CA 93550
TUESDAY, AUGUST 19, 2025
5:00 PM
www.cityofpalmdaleca.gov

WELCOME
City Council
Tuesday, August 19, 2025

5. PUBLIC COMMENTS
The public is allotted to speak a total of three (3) minutes on each section of the agenda i.e. Consent Calendar, Appointment-New Business, and Closed Session. As specified in the Brown Act, a speaker utilizing a translator will receive twice the amount of time specified. Any person who would like to address the Legislative Body on any agendized item may complete a speaker card for the City Clerk and identify the agenda item you would like to discuss.

6. CONSENT CALENDAR
All matters listed under the Consent Calendar will be enacted by one motion unless an item(s) is pulled by Council, in which case the item(s) will be removed from the Consent Calendar and will be considered separately following this portion of the Agenda.

6.1 Waive full reading of the Resolution(s) and/or Ordinance(s) to be considered and voted on at this meeting. (This allows for reading the title only in lieu of reciting the entire text).

6.2 Approve agreement with Community Effort Animal Rescue (CEAR) to expand the administration of the City's spay and neuter program and other animal-related programs for a not to exceed amount of $900,000 for a three-year term with the option to extend two additional one-year terms.

SR Agrmt No. A-9434 with Community Effort Animal Rescue.docx

Agrmt No. A-9434 with Community Effort Animal Rescue.pdf

Memo Agrmt No. A-9434 with Community Effort Animal Rescue.docx

6.3 Adopt Resolution No. CC 2025-062, a Resolution of the City Council of the City of Palmdale, authorizing the execution of Grant Agreement with the U.S. Department of Transportation (USDOT) to receive Federal Funding for Safe Streets and Roads for All (SS4A) project.

SR Reso. No. CC 2025-062.docx

Reso. No. CC 2025-062.docx

SS4A FY24 Grant Agreement Template.docx

6.4 Adopt Resolution No. CC 2025-061, a Resolution of the City Council of the City of Palmdale adopting the Joint Resolution of the Board of Supervisors of the County of Los Angeles, acting on behalf of the County and other County entities, the Board of Directors of the Antelope Valley Cemetery District, The Board of Trustees of the Antelope Valley Mosquito and Vector Control District, the Board of Directors of the County Sanitation District No. 14 of Los Angeles County, the Board of Directors of the Antelope Valley Resource Conservation District, The City Council of the City of Palmdale, the City Council of the City of Lancaster, The Board of Directors of the Antelope Valley-East Kern Water Agency, and the Board City Council
Tuesday, August 19, 2025
of Directors of the Quartz Hill Water District, approving and accepting the negotiated exchange of property tax revenues resulting from reorganization of property designated as Reorganization 40-169, Local Agency Formation Commission Designation 2024-02 between the Quartz Hill Water District and the Los Angeles County Waterworks District No. 40, Antelope Valley.

SR Reso. No. CC 2025-061.docx

Reso. No. CC 2025-061.docx

Reorganization 40-169 Transmittal Letter.pdf

Reorganization 40-169 Exhibit A, Legal Descriptions.pdf

Reorganization 40-169 Exhibit B, Location Maps.pdf

Reorganization 40-169 Exhibit C, Joint Tax Resolution Tax Worksheets.pdf

Reorganization 40-169 LA County Joint Tax Resolution.pdf

6.5 Approve agreement with Servicon Systems, Inc., to provide professional custodial services for a total not to exceed amount of $6,561,680 over a three-year term with two one-year options to extend.

SR Approve Agrmt No. A-9465 with Servicon Systems Inc.docx

Agrmt No. A-9465 with Servicon Systems, Inc.pdf

RFP 25-002-3400 Bid Summary.docx

Servicon Systems, Inc. Proposal.pdf

6.6 Award construction agreement with Empire Landscape, Inc., for PN 591-D, Fiscal Year 2025-26 Upper Amargosa Creek Recharge Habitat Restoration/Mitigation Program (HRMP) for a total not to exceed amount of $2,217,281 for a term of 240 working days from the date of the Notice to Proceed and post installation maintenance/monitoring for five (5) years.

SR Agrmt No. A-9461 with Empire Landscape, Inc.docx

Agrmt No. A-9461 with Empire Landscape, Inc.pdf

Exh 2a/2b Mitigation Area.pdf

6.7 Award construction agreement with E2 Contracting, Inc., for PN 861, Amargosa Creek Trail Improvements for a total not to exceed amount of $774,977.02 for a term of 100 working days plus 90 days of maintenance post construction from the date of the Notice to Proceed.

SR Agrmt No. A-9462 with E2 Contracting.docx

Agrmt No. A-9462 with E2 Contracting Inc.pdf

Project Map.pdf

6.8 Approve the minutes from the previous meeting.

Mins 08 05 2025.pdf

7. APPOINTMENTS

7.1 City Council Committee Appointments.

SR City Council Committee Appointments.docx
City Council
Tuesday, August 19, 2025

7.2 City Council nomination and appointment of four (4) members to the Mobile Home Park Rental Review Board.

SR Mobile Home Park Rental Review Board Appointments.docx

Apps.pdf

8. PUBLIC HEARING

8.1 Adopt Ordinance No. 1659, an Ordinance of the City Council of the City of Palmdale approving Zoning Ordinance Amendment 25-0002 to modify commercial standards within the zoning ordinance and find that the project is consistent with Program Environmental Impact Report 22-002 prepared and certified in conjunction with the City’s General Plan (Palmdale 2045).

SR Ord. No.1659.docx

Ord. No. 1659.docx

Exh A to Ord. No. 1659.docx

Exh B to Ord. No. 1659.docx

Reso. No. PC-2025-014.pdf

9. NEW BUSINESS

9.1 Adopt Ordinance No.1656, an Ordinance of the City Council of the City of Palmdale to adopt by reference the local responsibility area fire hazard severity zones map to designate very high, high and moderate severity zones for the City of Palmdale and amending Chapter 8.04 of the Palmdale Municipal Code to update the fire hazard severity zones regulations.

SR Ord. No. 1656 FHSZ Map Adoption.docx

Ord. No. 1656.docx

Exh A Ord. No. 1656.pdf

9.2 District Election Advisory Subcommittee.

SR District Election Advisory Subcommittee.docx

10. CITY MANAGER’S REPORT

11. SHERIFF'S REPORT

12. NON-AGENDA PUBLIC COMMENTS
:

Now is the time for public participation on items not listed on the agenda. Each speaker is allotted three (3) minutes total.

13. COUNCIL REPORTS, ANNOUNCEMENTS AND REQUESTS FOR FUTURE AGENDA ITEMS

City Council
Tuesday, August 19, 2025

14. CITY ATTORNEY'S REPORT

14.1 Identification of Immigration and Customs Enforcement ("ICE") Agents.

SR ICE Report.docx

20250711 Preliminary Injuction.pdf

20250711 LASD Policy Update.pdf

20250708 Huntington Park Resolution.pdf

15. ADJOURN
meeting to September 2, 2025, at 5:00 p.m. in the City Hall Council Chamber located at 38300 Sierra Highway, Suite B, Palmdale, California.

Americans with Disabilities Act (ADA) Accommodations
In accordance with the Americans with Disabilities Act of 1990, if you require a disability- related modification or accommodation to participate in this meeting, please contact the City Clerk’s Office at (661) 267-5151 at least 48 hours prior to the meeting.

If you require oral translation, please contact the City Clerk’s Office at (661) 267-5151 at least 48 hours prior to the meeting.

City Council
Tuesday, August 19, 2025

City Council Staff Report

DATE: AUGUST 19, 2025

TO: HONORABLE MAYOR PRO TEM AND CITY COUNCIL

FROM: PUBLIC SAFETY DEPARTMENT

DISTRICT: ALL

SUBJECT: APPROVE AGREEMENT WITH COMMUNITY EFFORT ANIMAL

RESCUE TO EXPAND THE ADMINISTRATION OF THE SPAY AND

NEUTER PROGRAM AND OTHER ANIMAL-RELATED PROGRAMS, IN
AN AMOUNT NOT TO EXCEED $900,000 FOR A THREE YEAR TERM

WITH THE OPTION TO EXTEND TWO ADDITIONAL ONE -YEAR
TERMS

RECOMMENDATION

Staff recommend that the City Council:

1. Approve Agreement No. A-9434 with Community Effort Animal Rescue (CEAR) to expand the administration of the spay and neuter program and other animal - related programs, in an amount not to exceed $900,000 for a three-year term with the option to extend two additional one-year terms; and,

2. Authorize the City Manager Pro Tem or his designee to execute Agreement No.

A-9434 with CEAR, including minimal and/or non-substantial changes.

BACKGROUND

To better serve Palmdale residents and reduce the strain on Los Angeles County animal services, City staff explored cost -effective strategies to decrease animal intake at the Palmdale Animal Care Center. A low -cost spay and neuter program emerged as one of the most impactful solutions, providing residents with accessible services while helping offset the burden on the County system.

On December 19, 2024, the City Manager approved Agreement No. A -9043 with CEAR to administer the City of Palmdale’s low-cost spay and neuter program. This agreement, initially funded at an amount not to exceed $120,000, was established following the dissolution of the previous service provider, Karma Rescue Inc. The goal of the program is to provide Palmdale residents with affordable access to spay and neuter services, reduce p et overpopulation , and lower intake numbers at the Los Angeles County Palmdale Animal Care Center.

Report to Mayor Pro Tem and City Council
Agreement No. A-9434 with CEAR
August 19, 2025

Page 2 ends

DISCUSSION

Since the first surgery performed on June 14, 2022, over 2,000 pets and feral cats have received services through the program, potentially preventing thousands of unplanned births and reducing the strain on local animal shelter resources. The program’s effectiveness and growing community demand have highlighted the n eed to expand its scope.

CEAR facilitates all aspects of program delivery, including securing client and pet information, managing appointments, and verifying proof of incorporated City of Palmdale residency. This hands -on administrative model ensures a seamless experience for residents and veterinarians alike, promoting participation and compliance.

Staff now recommends approval of Agreement No. A -9434 to expand the program to include other related animal care services. This funding will further enhance the program’s impact, benefiting Palmdale residents and continuing to offset the burden on county animal services. Expanded services will include microchipping , Trap Neuter Release (TNR) volunteer certification , and other related animal care costs, for an amount not to exceed $900,000.

FISCAL IMPACT

$900,000; first-year funds are budgeted for Fiscal Year 2025 -26. Additional funding for subsequent years will be requested through the annual budget process. The expansion is expected to generate cost savings over time by reducing the number of animals entering the Los Angeles County Palmdale Animal Care Center, thereby minimizing the City’s financial obligations related to sheltering and animal control.

STRATEGIC PLAN

Goal I: Maintain effective public safet y and protection for life, property and the environment.

A. Provide comprehensive and innovative safety services to prevent crime and promote a safe community.

Prepared by: Sara Gallagher, Deputy City Manager
Certified as to availability of Funds: Janelle Samson, Director of Operations Approved by: Salvador Mendez, City Manager Pro Tem
Approved as to form: Alexandra Halfman, City Attorney

ATTACHMENTS

Agrmt No. A-9434 with Community Effort Animal Rescue
Memo Agrmt No. A-9434 with Community Effort Animal Rescue

AGREEMENT NO. A-9434

CONTRACT FOR SERVICES

BETWEEN THE CITY OF PALMDALE AND COMMUNITY EFFORT ANIMAL RESCUE

This CONTRACT for services (“Contract” herein) is made and entered into by and between the City of Palmdale, a public body corporate and politic, (hereinafter called “CITY”), and COMMUNITY EFFORT ANIMAL RESCUE, a non profit corporation , (hereinafter called “CONTRACTOR”). This Contract shall become effective on the date of the last signatory.

RECITALS
WHEREAS, CONTRACTOR represents that CONTRACTOR has the expertise and is qualified to perform the services described in this Contract.

NOW THEREFORE, CITY and CONTRACTOR, in consideration of the mutual covenants hereinafter set forth, agree as follows:
1 CITY PROJECT MANAGER
To provide the services required by this Contract, CONTRACTOR shall act under the authority and approval of Sara Gallagher Director/designee, who shall oversee this Contract, the work performed by CONTRACTOR, assist CONTRACTOR with any necessary information, audit billings, and approve payments. The CONTRACTOR shall channel all contacts and requests through the City project manager. 2 DESCRIPTION OF WORK

2.1 CONTRACTOR shall provide the following services in a manner satisfactory to CITY:

Administer the City of Palmdale's spay and neuter program, microchip clinics, Trap Neuter and Release (TNR) volunteer certification, and other related animal services.

Responsibilities include, but are not limited to, contracting with local, qualified veterinarians who will provide spay and neuter services and ensure payment to contracted veterinarians, resident eligibility verification, scheduling, billing, and records retention.

Facilitate an average of four microchip clinics per year, including all staffing and supplies
Ensure all TNR volunteers are properly certified. Process payment for certifications and retain records of completion.

Administration:
1-13Concord - Document ID: generated after first signature CONTRACTOR will facilitate all appointment setting with the client and the participating veterinarians.

Secure all necessary client and pet information, including proof of residency, confirmation of all appointments, and handling all cancellations and no- shows
Reconciliation of Services:

CONTRACTOR will track all details of appointments, services, and costs.

CONTRACTOR will coordinate with veterinarians for weekly reconciliation and payment of veterinarians in a mutually agreed-upon timeframe.

Monthly Report:

The CONTRACTOR will provide a monthly report to the City of Palmdale on the previous month’s data and the year-to-date data.

Verification through California’s Veterinary Medical Board of each participating veterinarian’s credentials, insurance (including, but not limited to, medical malpractice insurance), and the authority to practice will be the sole responsibility of the CONTRACTOR.

2.2 CONTRACTOR shall have no claim for compensation for any services or work, which has not been authorized by CITY’s Authorization to Proceed.

2.3 CONTRACTOR shall not accept any change of scope, or change in contract provisions, to this Contract unless issued in writing, as a contract change order or amendment and signed by CITY. Any extensions of time must be mutually agreed upon in writing and executed by both parties.

2.4 CONTRACTOR shall maintain in current status all Federal, State, and local licenses and permits required for the operation of the business conducted by the CONTRACTOR as applicable to this contract.

2.5 All work supplied under this Contract shall be fully guaranteed by CONTRACTOR for a minimum period of 30 days from the date of acceptance by CITY. Any defects of design, workmanship, or materials that would result in non- compliance with the Contract specifications shall be fully corrected by CONTRACTOR (including parts and labor) without cost to CITY. The written warranty shall be included with the delivered products to the using Department.

2.6 CITY shall provide to CONTRACTOR, without charge, all data, program information, including reports, records, maps, and other information, now in CITY’s possession, which may facilitate the timely performance of the work. 3 CONTRACTOR’S KEY PERSONNEL
2-13Concord - Document ID: generated after first signature

3.1 Key Staff. CITY reserves the right to review and approve CONTRACTOR’S staff including all subcontractors to be assigned to any project by CONTRACTOR during the term of this Contract.

This Contract has been awarded to CONTRACTOR based partially on the key personnel proposed to perform the services required herein. CONTRACTOR shall not change nor substitute any of these key staff for work on this Contract without prior written approval by CITY.

CONTRACTOR’s Team and Key Personnel are as follows:

Casandra O'Connell, Director
This Services Contract has been awarded to CONTRACTOR based on its representation that those personnel and subcontractors submitted as part of its bid and listed above will perform the portions of the work listed above.

CONTRACTOR shall not deviate nor substitute any of these team members without prior written approval by CITY.

3.2 Subcontractors. During the performance of the Agreement, CONTRACTOR may engage such additional SUBCONTRACTORS as may be required for the timely completion of this Agreement. In the event of subcontracting, the sole responsibility for fulfillment of all terms and conditions of this Agreement rests with CONTRACTOR.

CONTRACTOR shall not enter into any Subcontract under this Contract for the performance of this Contract without the advance written approval of CITY. The subcontract shall incorporate by reference the terms and conditions of this Contract.

3.3 Direct Responsibility. All services required under this Contract shall be performed by CONTRACTOR, or under CONTRACTOR’s direct supervision, and all personnel shall possess the qualifications, permits and licenses required by State and local law to perform such services.

3.3.1 CONTRACTOR shall be solely responsible for the satisfactory work performance of all personnel engaged in performing services required by this Contract, and compliance with all reasonable performance standards established by CITY.

3.3.2 CONTRACTOR shall be responsible for payment of all CONTRACTOR’s employees’ and subcontractor’s wages and benefits and shall comply with all requirements pertaining to the employer’s liability, workers’ compensation, unemployment insurance, and Social Security.

3.3.3 CONTRACTOR shall indemnify and hold harmless CITY, and its respective officers, agents and employees from and against all claims, demands, damages or costs arising from CONTRACTOR’s acts or omissions with respect to any liability, 3-13Concord - Document ID: generated after first signature damages, claims, costs and expenses of any nature arising from alleged violations of personnel practices.
4 CONTRACT TERM

The term of this Contract is Three (3) Years, commencing on the effective date, with CITY reserving the option to extend the agreement for Two additional terms of one year each.

5 ACCEPTANCE AND DOCUMENTATION
Each task shall be reviewed and approved by the Contract Project Manager to determine acceptable completion.

5.1 Records. The CONTRACTOR shall retain and shall contractually require each SUBCONTRACTOR to retain all data and other “records” relating to the acquisition and performance of the Contract for a period of five years after the completion of the Contract.

5.2 Property of CITY. All materials, including reports, computer programs and other deliverables, supplied or created under this Contract are the sole property of CITY. CONTRACTOR is not entitled to a patent or copyright on those materials and may not transfer the patent or copyright to anyone else. CONTRACTOR shall not use or release these materials without the prior written consent of CITY.

5.3 Products. All equipment, materials, parts, and other components incorporated in the work or services performed pursuant to this Contract shall be new, or the latest model and of the most suitable grade for the purpose intended. All work shall be performed in a skilled and workmanlike manner. 6 PRICE
CITY shall pay to CONTRACTOR an amount not to exceed NINE HUNDRED THOUSAND dollars ($900000) for the completion of all the work and services described in Section 2, which sum shall include all costs or expenses incurred by CONTRACTOR, payable as follows:

Administratiion and coordination- $115,000
Spay/neuter based on the number of animals serviced at approximately $275 per animal- 740,000
Microchip clinics- $10,000
Trap Neuter Release (TNR) certification- $2,000
Other services $33,000
4-13Concord - Document ID: generated after first signature Not to exceed $900,000

6.1 An application for payment form must be submitted to CITY which shall include the following: a clear, detailed invoice reflecting work being billed for, a summary sheet showing percentage of work completed to date, amount/percent billed to date and current status of all tasks within a project; any/all backup documentation supporting the above items. Work schedule updates must also be included with the payment requests.

6.2 CONTRACTOR shall maintain adequate records and shall permit inspection and audit by CITY of CONTRACTOR’s charges under this Contract. CONTRACTOR shall make such records available to CITY during normal business hours upon reasonable notice. Nothing herein shall convert such records into public records, and they will be available only to CITY and any specified public agencies. Such records shall be maintained by CONTRACTOR for one (1) year following completion of the work under this Contract unless a longer period of time is required by state or federal law, in which event CONTRACTOR shall retain its records for the time required by such laws.

6.3 Payment. A separate invoice shall be issued for each shipment of material or service performed, and no payment will be issued prior to receipt of material and/or completion of specified services and receipt of a correct invoice. 7 TAXES

7.1 CONTRACTOR shall pay all sales, consumer, use, and other similar taxes required to be paid by CONTRACTOR in accordance with state and local laws.

7.2 CONTRACTOR is an independent contractor and shall have no power or authority to incur any debt, obligation, or liability on behalf of CITY. No person employed by CONTRACTOR or acting on its behalf, in connection with this Contract shall be considered the Agent or employee of CITY.

7.3 CONTRACTOR shall be required to obtain a current City of Palmdale business license, as required by the Palmdale Municipal Code, before an Authorization to Proceed is issued.

7.4 When equipment, materials or supplies generally taxable to CONTRACTOR are eligible for a tax exemption due to the nature of the work, CONTRACTOR shall assist the City in applying for and obtaining such tax credits and exemptions, which shall be paid or credited to the City.
8 PATENT FEES AND ROYALTIES
CONTRACTOR shall pay all license fees and royalties and assume all costs incident to the use, in the performance of the work or the incorporation in the work of any 5-13Concord - Document ID: generated after first signature invention, design, process, program, product or device which is the subject of patent rights or copyrights held by others. If a particular invention, design, process, program, product or device is specified in the contract documents for use in the performance of the work and if, to the actual knowledge of CITY, its use is subject to patent rights or copyrights calling for the payment of any license fee or royalty to others, the existence of such rights shall be disclosed by CITY in the contract documents.

CONTRACTOR shall indemnify and hold harmless CITY and anyone directly or indirectly employed by CITY from and against all claims, damages, losses and expenses (including attorneys' fees) arising out of any infringement of patent rights or copyrights incident to the use in the performance of the work, or resulting from the incorporation in the work of any invention, design, process, program, product or device not specified in the contract documents, and shall defend all such claims in connection with any alleged infringement of such rights. 9 INDEMNIFICATION
To the fullest extent permitted by law, CONTRACTOR and any subcontractors working on its behalf agree to indemnify CITY, its officers, employees, agents and elected and appointed boards (hereinafter “Indemnified Parties”) for any loss, claim, demand, cause of action, cost, expense, damage, obligation or liability which arises out of or is in any way connected with the performance of any work under this agreement, including any acts or omissions, willful misconduct or negligent conduct, whether active or passive, on the part of CONTRACTOR, or its subcontractors, and regardless of any acts, omissions or negligence (whether active or passive) of any person or entity indemnified hereunder. At their own expense, CONTRACTOR and, as applicable, any subcontractors working on its behalf, shall defend any suit, claim or action against the Indemnified Parties founded upon such loss, claim, demand, cause of action, cost, expense, damage, obligation or liability. CONTRACTOR shall ensure that the contract of any subcontractor working under this agreement contain an indemnity agreement, requiring the subcontractor to indemnify and defend the Indemnified Parties pursuant the terms set forth above. CONTRACTOR shall indemnify the Indemnified Parties, and save it harmless from any and all loss, damage, costs, expenses and attorney's fees suffered or incurred on account of any breach of the aforesaid obligations and covenants, and any other provision or covenant of this agreement.
10 INSURANCE

10.1 CONTRACTOR, at its expense, shall maintain in effect at all times during the performance of work under this Contract not less than the following coverage and limits of insurance, which shall be maintained with insurers listed “A” or better in the Best’s Insurance Guide and authorized to do business in the State of California.

Proof of Insurance, as identified in Section 10.8, must be reviewed and accepted by the City Attorney.

10.1.1 Workers’ Compensation and Employer’s Liability
6-13Concord - Document ID: generated after first signature  Workers’ Compensation -- coverage as required by the State of California  Employer’s Liability
$1,000,000 each accident
$1,000,000.00 policy limit bodily injury
$1,000,000.00 each employee bodily injury by disease

10.1.2 Commercial General Liability
 $1,000,000.00 limit on a per occurrence basis
 $2,000,000.00 general aggregate limit

10.1.3 Commercial Automobile Liability
 $1,000,000.00 combined single limit including owned, non-owned and hired automobile coverage

10.2 All of CONTRACTOR’s policies shall contain an endorsement providing that written notice shall be given to CITY at least thirty (30) calendar days prior to termination, cancellation, or reduction of coverage in the policy.

10.3 Policies providing for bodily injury and property damage coverage shall contain the following:

A. An endorsement extending coverage to the City as an additional insured, as respects liability arising out of the performance of any work under the Contract.

Such insurance shall be primary insurance, as respects the interest of the City, and any other insurance maintained by the City shall be considered excess coverage and not contributing insurance with the insurance required hereunder. The certificates shall state: “The City of Palmdale, Successor Agency to the Community Redevelopment Agency of the City of Palmdale, Palmdale Civic Authority, Housing Authority, Industrial Development Authority, Airport Authority, their officers, agents, employees and volunteers are named as additional insured”.

B. “Severability of Interest” Clause.

10.4 Promptly upon execution of this Contract, and prior to commencement of any work, CONTRACTOR shall deliver to CITY certificates of insurance and endorsements to all required policies demonstrating that CONTRACTOR has the required coverage and showing the required named insured. Within five (5) days of written request from CITY, CONTRACTOR shall deliver to CITY full and complete copies of all insurance policies required by this Contract.

10.5 The requirements as to the types and limits of insurance to be maintained by CONTRACTOR are not intended to and shall not in any manner limit or qualify CONTRACTOR’s liabilities and obligations under this Contract.

10.6 Any policy or policies of insurance that CONTRACTOR elects to carry as insurance against loss or damage to its equipment and tools or other personal 7-13Concord - Document ID: generated after first signature property used in the performance of this Contract shall include a provision waiving the insurer’s right of subrogation against CITY.

10.7 All insurance coverage must be maintained throughout the duration of this Contract.

10.8 Acceptable Proof of Insurance:

10.8.1 ACORD Certificate of Insurance listing all coverage, limits, deductibles and insured; and endorsements for all applicable coverage if agent has authority to issue it; or additional insured Form CG20100704 and CG20370704 or equivalent must be provided for general liability coverage. Additional insured form CA0001 must be provided for automobile liability coverage.

10.8.2 Binders of insurance for all coverage. Agents must confirm that policy endorsements have been ordered from the respective insurance companies. Upon issuance, policy endorsements and a corresponding Certificate of Insurance listing all insurers and coverage must be submitted to the City Attorney.

10.9 Notwithstanding any other provision of this Contract, CITY may immediately terminate this Contract if, at any time CONTRACTOR fails to maintain the required insurance for any period of time or fails to comply with any of the insurance requirements listed above.

10.10 CONTRACTOR shall require any and all subcontractors working on its behalf to provide insurance coverages and limits that are based on the scope of work and nature of risk being performed by the subcontractor. Any and all subcontractors working on behalf of CONTRACTOR shall be subject to all other insurance requirements that are stated herein.

Any deviation in this requirement will be CONTRACTOR's sole risk. CONTRACTOR's insurance requirements in Section 10 will not be impacted and/or limited by such deviation.

11 TERMINATION WITHOUT CAUSE
City reserves the right to terminate this Contract or any part thereof for its sole convenience with fifteen (15) days written notice. In the event of such termination, CONTRACTOR shall immediately stop all work hereunder, and shall immediately cause any of its suppliers and subcontractors to cease such work. CONTRACTOR shall also surrender to CITY all finished or unfinished documents, processes, programs and other supplies and materials, which shall be City’s property. As compensation in full for services performed to the date of such termination, the CONTRACTOR shall receive an amount equal to the value of the work completed as of the termination date in accordance with the fee schedule or as negotiated between the parties. In no event shall the amount payable upon termination exceed the total maximum compensation provided for in this Contract.
8-13Concord - Document ID: generated after first signature 12 TERMINATION FOR CAUSE
If CITY determines that CONTRACTOR has failed to supply an adequate working force, or to provide services of proper quality, or has failed in any other respect to satisfactorily perform the services specified in this Contract, CITY shall give written notice to CONTRACTOR specifying all defaults to be remedied within thirty (30) days.

Such notice shall set forth the basis for CITY’s dissatisfaction and suggest corrective measures. If, after thirty days, CONTRACTOR has failed to implement appropriate corrective measures, CITY may elect to terminate this Contract in whole or in part.

12.1 In the event CITY terminates this Contract, in whole or in part, for cause, CITY may procure, upon such terms and in such manner, as it may deem appropriate, services similar to those terminated.

12.2 CONTRACTOR shall provide all finished or unfinished documents, data, studies, software, drawings, programs, processes, maps, photographs, reports, etc., prepared by CONTRACTOR within fifteen (15) working days after notice of termination. Upon such termination, CONTRACTOR shall be paid an amount equal to the value of the services provided and work performed as of the date of termination, taking into consideration the costs associated with hiring another CONTRACTOR to complete the services. In ascertaining the value of the work performed up to the date of termination, consideration shall be given to both completed work and work in progress, to complete and incomplete documents when such are delivered to CITY, and to authorized reimbursement expenses. The above is in addition to any other remedies available by law or equity to CITY.

12.3 If, after notice of termination of the Contract under the provisions of this Section 12, it is determined, for any reason, that CONTRACTOR was not in default, or that the default was excusable, then the rights and obligations of the parties shall be the same as if the notice of termination had been issued pursuant to Section 11. 13 DISPUTE RESOLUTION
All claims, disputes, and other matters in question between CITY and CONTRACTOR arising out of or relating to this Contract or the breach thereof shall, to the extent reasonably feasible, be resolved through good faith negotiations between the parties. 14 OWNERSHIP OF PRODUCT
All product, data, documents, programs and software including, but not limited to, research, field notes, investigations, analysis, studies, processes, software, instructions for use and other manuals, whether complete or incomplete, which are prepared or produced in the performance of this Contract are to be, and remain the property of CITY and shall be delivered to or left with CITY upon the completion or termination of this Agreement. CONTRACTOR shall furnish CITY, upon its request, originals and reproducible and electronic copies of product, data reports, studies and of all other documents listed above. Electronic copies shall be provided in an 9-13Concord - Document ID: generated after first signature unprotected format which allows CITY to copy, reproduce and makes changes as CITY deems necessary.
15 DELEGATION AND ASSIGNMENT

15.1 CONTRACTOR shall not delegate or assign its duties or rights hereunder, either in whole or in part, without the prior written consent of CITY; provided, however, that claims for money due or to become due to CONTRACTOR from CITY under this Contract may be assigned to a bank, trust company or other financial institution without such approval.

15.2 Any assignment, delegation or subcontract shall be made in the name of CONTRACTOR and shall not bind or purport to bind CITY and shall not release CONTRACTOR from any obligations under this Contract including, but not limited to, the duty to properly supervise and coordinate the work of employees, assignees, delegates and subcontractors. No such assignment, delegation or subcontract shall result in any increase in the amount of total compensation payable to CONTRACTOR under this Contract.
16 NON-DISCRIMINATION AND EQUAL EMPLOYMENT OPPORTUNITY

16.1 In performance of this Contract, CONTRACTOR shall not discriminate against any employee, subcontractor, or applicant for employment because of sex, color, race, religion, ancestry, national origin, disability, medical condition including the medical condition of Acquired Immune Deficiency Syndrome (AIDS) or any condition related thereto, marital status, sexual orientation, age, gender, gender identity, gender expression, genetic information, or military and veteran status.

CONTRACTOR will take affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their sex, color, race, religion, ancestry, national origin, disability, medical condition including the medical condition of Acquired Immune Deficiency Syndrome (AIDS) or any condition related thereto, marital status, sexual orientation, age, gender, gender identity, gender expression, genetic information, or military and veteran status . Affirmative action relating to employment shall include, but not be limited to the following:
employment, upgrading, demotion or transfer; recruitment; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship.

16.2 The provisions of subsection 16.1 above shall be included in all solicitations or advertisements placed by or on behalf of CONTRACTOR for personnel to perform any services under this Contract. CITY shall have access to all documents, data and records of CONTRACTOR and its subcontractors for purposes of determining compliance with the equal employment opportunity and non-discrimination provisions of this Section, and all applicable provisions of Executive Order No. 11246 which is incorporated herein by this reference. A copy of Executive Order No. 11246 is available for inspection at, and on file with, the Palmdale City Clerk’s Office. 10-13Concord - Document ID: generated after first signature 17 FINANCIAL INTEREST CERTIFICATION

17.1 CONTRACTOR warrants that no person has been employed or retained to solicit or secure this Contract upon an agreement or understanding for a commission, percentage, brokerage or contingent fee; and that no officer or employee of the CITY has any interest, financially or otherwise, in CONTRACTOR’s firm.

17.2 For breach or violation of this warranty, CITY shall have the right to annul this Contract without liability or at its discretion to deduct from the Contract Price or consideration, the full amount of such commission, percentage, brokerage or contingent fee.
18 CONFLICT OF INTEREST

18.1 CONTRACTOR stipulates that its officers and employees do not now have a conflict of interest and it further agrees for itself, its officers and its employees that it will not contract for or accept employment for the performance of any work or services with any individual business, corporation or government unit that would create a conflict of interest in the performance of its obligations pursuant to this Contract or which would cause CONTRACTOR to be “financial interested” (as provided in California Government Code Section 1090 et seq. or 87100 et seq.) in any contract or decision made by CITY on any matter.

18.2 CONTRACTOR shall not employ any City official or employee to perform any work required pursuant to this Contract.

18.3 To the extent required by the City Manager or his designee, CONTRACTOR shall complete and file with the City Clerk a Form 700 Statement of Economic Interests disclosing any reportable property interests, income, gifts, investments, or business positions.
19 COMPLIANCE WITH LAW

19.1 CONTRACTOR shall comply with all state and federal laws, including but not limited to, the requirement to hire only those persons authorized by federal law to work in the United States. If CONTRACTOR uses any subcontractors to complete this Contract, this same requirement shall be included in all subcontracts and strictly enforced by CONTRACTOR.

19.2 The law of the state of California shall govern this Contract. The venue of any legal action, either formal or informal, shall be the County of Los Angeles.

19.3 If applicable, CONTRACTOR acknowledges and understands it must comply with the prevailing wage requirements as set forth in Exhibit “A” attached hereto and incorporated herein by reference, as well as the execution of a Worker’s Compensation Certificate attached hereto as Exhibit “B” and incorporated herein by reference.

11-13Concord - Document ID: generated after first signature 20 NOTICES
Any notice required under this Contract shall be in writing, addressed to the appropriate party at its address on the signature page and given personally or by registered or certified mail postage prepaid, or by a commercial courier service. All notices shall be effective upon the date of receipt.
21 ENTIRE AGREEMENT AND AMENDMENTS

21.1 This Contract is the complete Agreement between the parties and supersedes all prior proposals, agreements, and understandings between the parties and may not be modified or terminated orally.

21.2 No attempted waiver of any of the provisions hereof, nor any modification in the nature, extent or duration of the work to be performed by CONTRACTOR hereunder, shall be binding unless in writing and signed by the party against whom the same is sought to be enforced.

21.3 The failure of any party to enforce against another party any provision of this Contract shall not constitute a waiver of that party’s right to enforce such a provision at a later time, and shall not serve to vary the terms of this Contract. 12-13Concord - Document ID: generated after first signature 22 ATTORNEY’S FEES

If any action at law or in equity is brought to enforce or interpret any provisions of this Contract, the prevailing party in such action shall be entitled to reasonable attorney’s fees, costs and necessary disbursements, in addition to such other relief as may be sought and awarded.

In Witness Whereof, the parties hereto have caused this Contract to be executed and attested by their respective officers thereunto duly authorized.

CITY OF PALMDALE: COMMUNITY EFFORT ANIMAL RESCUE
:

Salvador Mendez
City Manager Pro Tem

Casandra O'connell
Director

ADDRESS FOR NOTICE:

CITY OF PALMDALE
38256 Sierra Highway
Palmdale, CA 93550

ADDRESS FOR NOTICE:

COMMUNITY EFFORT ANIMAL RESCUE
11135 Hampel Ave
Littlerock, CA 93543
APPROVE AS TO FORM:

Alexandra Halfman
Acting City Attorney

ATTEST:

Roxanne Faber
City Clerk

---------------------------------------- INTERNAL USE ONLY ----------------------------------------

■Certificate(s) and Endorsement(s) attached
■Confirmed business name on contract with certificate(s) ■Attached Agreement Checklist and met all requirements
13-13Concord - Document ID: generated after first signature

CITY OF PALMDALE

DEPARTMENT OF PUBLIC SAFETY

M E M O R A N D U M

TO: Janelle Samson, Director of Operations

FROM: Kery German, Supervising Coordinator

SUBJECT: Seeking the City’s Best Interest Exception for Community Effort Animal Res cue for Spay and Neuter Administration and Other Animal Related Services

DATE: July 17, 2025

Background

The City of Palmdale is proposing to enter into a services agreement with Community Effort Animal Rescue (CEAR) for the administration of its spay and neuter program a nd other animal-related services. This agreement is intended to offer local, low -cost spay and neuter procedures and additional animal care services to Palmdale residents to promote education, responsible pet ownership and enhance the well-being and quality of life for pets.

Justification Under PMC 3.08.140(C) – City’s Best Interest

Pursuant to Palmdale Municipal Code (PMC) Section 3.08.140(C), the City may enter into procurement agreements without awarding to the lowest bidder or pursuing a competitive solicitation when doing so is in the City’s best interest. The procurement of CEAR’s services is justified under this provision for the following reasons:

1. Sole Source

After extensive outre ach and research in 2021 and 2022, the City of Palmdale entered into an agreement with the non -profit Karma Rescue, Inc. to administer the City’s spay and neuter program from June 2022 through June 2024. This partnership resulted in nearly 2,000 spay and n euter procedures. However, with Karma Rescue’s unexpected dissolution, the City was faced with the need to identify a qualified provider to continue delivering these essential services without disruption.

Demonstrating their ongoing commitment to the prog ram’s success, former Karma Rescue staff actively assisted the City in identifying potential alternatives. One of the organizations they identified was CEAR, a locally based nonprofit located in the Antelope Valley.

Seeking the City’s Best Interest Exception for
Community Effort Animal Rescue

Page 2 ends

2. Experience and Qualifications

For m any years, CEAR has focused on rescuing and rehabilitating stray, abandoned and shelter animals, particularly dogs and cats, providing necessary medical care and permanent placement in loving homes. In addition to rescue operations, CEAR has provided a range of community -focused services , including vaccination and microchip clinics, spay/neuter funding assistance, pet food distribution and veterinary support for residents.

Their longstanding commitment to responsible pet ownership, community educatio n, environmental and wildlife protection and the safe housing and care of all domestic animals reflects a deep understanding of both local challenges and effective, compassionate solutions. CEAR has the operational infrastructure, veterinary partnerships and tru sted community relationships required to seamlessly assume administration of Palmdale’s animal services.

Recommendation

Because of their experience, established veterinary partnerships, and knowledge of the Antelope Valley, CEAR is uniquely positio ned to assist the City of Palmdale in expanding animal services. Over the past six months, CEAR has successfully re - established the City’s spay and neuter program, expanded the Trap -Neuter-Release (TNR) volunteer base and facilitated two free microchip clinics f or Palmdale residents.

These efforts have directly contributed to improving animal welfare and public health in the community and will continue to enhance the City’s ongoing commitment to animal welfare.

In accordance with Palmdale Municipal Code S ection 3.08.140(C), and based on the clear operational and community advantages, I respectfully recommend approval of the attached services agreement with CEAR, as it serves the best interest of the City and its residents.

________________________ _________ ___
Janelle Samson Date
Director of Operations

Cc: Purchasing
Sara Gallagher, Deputy City Manager

Seeking the City’s Best Interest Exception for
Community Effort Animal Rescue

Page 2 ends

City Council Staff Report

DATE: AUGUST 19, 2025

TO: HONORABLE MAYOR PRO TEM AND CITY COUNCIL

FROM: PUBLIC WORKS DEPARTMENT

DISTRICT: 5

SUBJECT: ADOPT RESOLUTION NO. CC 2025-062, A RESOLUTION OF THE

CITY COUNCIL OF THE CITY OF PALMDALE, AUTHORIZING THE
EXECUTION OF GRANT AGREEMENT WITH U.S. DEPARTMENT

OF TRANSPORTATION (USDOT) TO RECEIVE FEDERAL FUNDING
FOR SAFE STREETS AND ROADS FOR ALL (SS4A) PROJECT

RECOMMENDATION

Staff recommend that the City Council:

1. Adopt Resolution No. CC 2025-062, a Resolution of the City Council of the City of Palmdale, authorizing the execution of the G rant Agreement with USDOT to receive federal funding for Safe Streets and Roads for All (SS4A) project;

2. Authorize the City Manager Pro Tem or h is designee to execute the Grant Agreement with USDOT, including subsequent amendments and supplements; and,

3. Authorize City Finance to budget and appropriate a 20% local match share from Local Transportation Funds.

BACKGROUND

In May 2024, the City applied for a $5.3 million grant from the U.S. Department of Transportation (USDOT) through the Safe Streets and Roads for All (SS4A) program to improve safety along the 1.92-mile stretch of 20th Street East, from Avenue Q to Avenue S.

In September 2024, the City was awarded the full $5.3 million. The project includes new sidewalks, bike lanes, better crosswalks, pedestrian signals, street lighting, and a study for a roundabout at East Avenue R-8. It will improve safety for residents, drivers, cyclists, transit users, and the 5,500 students in the area. The project will include public outreach Report to Mayor Pro Tem and City Council
Re: Adopt Resolution No. CC 2025-062
August 19, 2025

Page 2 ends

that will allow community input to help shape bike lane options, school drop -off zones, and crosswalk locations.

The project was delayed due to a federal funding freeze , but since funds are available again, it can now move forward with a grant agreement.

DISCUSSION

To receive $5.3 million in SS4A funding, the city must sign a grant agreement with USDOT. This resolution authorizes the City Manager Pro Tem to sign the agreement and any future amendments related to the project's phases.

FISCAL IMPACT

$1.35 million; As required by the SS4A grant, the City of Palmdale must provide a 20% local match of $1.35 million toward the total project cost. The project will be funded by the federal grant (USDOT) and with matching funds from Local Transportation Funds.

STRATEGIC PLAN

Goal III: Invest in infrastructure to improve community livability.

B. Plan and maintain safe and attractive neighborhoods, streets, facilities, and public spaces with exciting programming that promotes active fun for everyone.

Prepared by: Leonardo Torres, P.E.,
Director of Public Works
Certified as to availability of Funds: Janelle Samson, Director of Operations Approved by: Salvador Mendez, City Manager Pro Tem
Approved as to form: Alexandra Halfman, City Attorney

ATTACHMENTS

Reso. No. CC 2025-062
SS4A Grant Agreement Template

CITY COUNCIL

CITY OF PALMDALE, CALIFORNIA
RESOLUTION NO. CC 2025-062

A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF PALMDALE, AUTHORIZING THE EXECUTION OF GRANT AGREEMENT WITH U.S.

DEPARTMENT OF TRANSPORTATION (USDOT), TO RECEIVE

FEDERAL FUNDING FOR SAFE STREETS AND ROADS FOR ALL
(SS4A) PROJECT.

WHEREAS, In May 2024, the City of Palmdale applied for the SS4A grant funding during the Notice of Funding Opportunity (NOFO) , requesting $5.3 million in roadway improvement along 20th Street East corridor from Avenue Q to Avenue S; and

WHEREAS, In September 2024, t he U.S Department of Transportation awarded the City of Palmdale $5.3 million in SS4A federal grant funding; and

WHEREAS, The U.S Department of Transportation require s the City of Palmdale to enter into the SS4A Grant Agreement in order to receive the federal funding; and

WHEREAS, The SS4A Grant Agreement requires the City of Palmdale to contribute a local matching share of 20% of the total eligible project cost as specified in the NOFO; and

WHEREAS, Should the City perform the project in phases, USDOT requires the City to execute amendments to the agreement for each phase of the project.

NOW THERE FORE, BE IT RESOLVED, THE CITY COUNCIL OF THE CITY OF

PALMDALE DOES HEREBY FIND, DETERMINE, RESOLVE, AND ORDER AS FOLLOWS:

SECTION 1. The City Council hereby specifically finds that all of the facts set forth in the Reci tals are true and correct and constitute the finding of the City Council in this matter.

SECTION 2. The City Manager Pro Tem or his designee is hereby authorized to execute the SS4A Grant Agreement with the U.S Department of Transportation, including subsequent amendments and supplements.

SECTION 3. The City Finance Department is hereby authorized to budget and appropriate a local matching share of 20% from Local Transportation Fund.

SECTION 4. City Staff is authorized and directed to take all appropriate action to ensure that the SS4A Grant Agreement and all Supplemental Agreements are processed to allow the City to receive federal funds for this project.

Resolution No. CC 2025-062
August 19, 2025

Page 2 ends

2 SECTION 6. The City Clerk shall certify the adoption of this resolution.

PASSED, APPROVED and ADOPTED on this 19th day of August 2025.

_________________________________
Laura Bettencourt, Mayor Pro Tem

Approved as to form:

ATTEST:

___________________________ _________________________________ Alexandra Halfman, City Attorney Rochelle Scott, City Clerk

I, Rochelle Scott, City Clerk of Palmdale, California, do hereby certify that the foregoing resolution was duly passed, approved, and adopted by the City Council of the City of Palmdale at a regular meeting of said Council held on the 19th day of August 2025 by the following roll call vote:

AYES:

NOES:___________________________________________________________

ABSTAIN:______________________ABSENT:___________________________

Date:

Rochelle Scott, City Clerk

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1[Please complete all areas in red. When finished, and prior to submitting grant agreement for FHWA review, please remove the header, all drafting instructions (in Red and in the Comments Section) and change all text from red to black.]

1. Federal Award No.

2. Effective Date
See No. 16 Below

3. Assistance
Listings No.

20.939

4. Award To
[Insert Recipient Name]
[Insert Recipient Address]

Unique Entity Id.: [Insert UEI]
TIN No.: [Insert Tax ID]

5. Sponsoring Office
U.S. Department of Transportation
Federal Highway Administration
Office of Safety
1200 New Jersey Avenue, SE
HSSA-1, Mail Drop E71-117
Washington, DC 20590

6. Period of Performance
Effective Date of Award – [insert date or number of
months]

7. Total Amount
Federal Share:

Recipient Share:

Other Federal Funds:

Other Funds:

Total:

$0
$0
$0
$0
$0

8. Type of Agreement
Grant

9. Authority
Section 24112 of the Infrastructure Investment
and Jobs Act (IIJA, Pub. L. 117–58, November
15, 2021)

10. Procurement Request No.
[insert PR Number]

11. Federal Funds Obligated
[for phased agreement, enter phase number
and name]: [Insert Amount $]

12. Submit Payment Requests To
See Article 5.

13. Accounting and Appropriations Data
[insert Data]

14. Description of the Project
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RECIPIENT

15. Signature of Person Authorized to Sign

___________________________________
Signature Date Name:

Title:

FEDERAL HIGHWAY ADMINISTRATION

16. Signature of Agreement Officer

______________________________________
Signature Date Name:

Title: Agreement Officer

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U.S. DEPARTMENT OF TRANSPORTATION

GRANT AGREEMENT UNDER THE
FISCAL YEAR 2024 SAFE STREETS AND ROADS FOR ALL GRANT PROGRAM

This agreement is between the United States Department of Transportation’s (the “USDOT”) Federal Highway Administration (the “FHWA”) and the [insert full name of applicant] (the “Recipient”).

This agreement reflects the selection of the Recipient to receive a Safe Streets and Roads for All (“SS4A”) Grant for the [insert project name from the application].

The parties therefore agree to the following:

ARTICLE 1

GENERAL TERMS AND CONDITIONS

1.1 General Terms and Conditions.
(a) In this agreement, “General Terms and Conditions” means the content of the document titled “General Terms and Conditions Under the Fiscal Year 2024 Safe Streets and Roads for All (“SS4A”) Grant Program,”, which is available at https://www.transportation.gov/grants/ss4a/grant-agreements under “Fiscal Year 2024.” Articles 7–33 are in the General Terms and Conditions. The General Terms and Conditions are part of this agreement.
(b) The Recipient acknowledges that it has knowledge of the General Terms and Conditions. Recipient also states that it is required to comply with all applicable Federal laws and regulations including, but not limited to, the Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards (2 CFR part 200); National Environmental Policy Act (NEPA) (42 U.S.C. § 4321 et seq.); and Build America, Buy America Act (IIJA, div. G §§ 70901-27). (c) The Recipient acknowledges that the General Terms and Conditions impose obligations on the Recipient and that the Recipient’s non-compliance with the General Terms and Conditions may result in remedial action, termination of the SS4A Grant, disallowing costs incurred for the Project, requiring the Recipient to refund to the FHWA the SS4A Grant, and reporting the non-compliance in the Federal-government- wide integrity and performance system.

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ARTICLE 2

APPLICATION, PROJECT, AND AWARD

2.1 Application.

Application Title: [Insert full title from the submitted application.] Application Date: [Insert the date in Box 3 of the SF-424 submitted with the application; if Box 3 is blank, use the date the application was submitted, which is located next to the applicant’s signature at the bottom of the SF-424.]

2.2 Award Amount.

SS4A Grant Amount: [$XXX]

2.3 Federal Obligation Information.
[Alternative #1: If all funds are being obligated at once:] Federal Obligation Type: Single
[Alternative #2: If funds are to be obligated in multiple project phases:] Federal Obligation Type: Multiple
Obligation Condition Table
Phase the Project Allocation of
the SS4A
Grant
Obligation Condition
[insert name of first
phase (e.g., “Base
Phase: Pre-
NEPA”)]
[$XXX]
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Obligation Condition Table
Phase the Project Allocation of
the SS4A
Grant
Obligation Condition
[insert name of second
phase (e.g.,
“Option Phase 1:

Final Design,
Right-of-Way, and
Utility
Relocation”)]
[$XXX] The Recipient shall not expend any funds (Federal or non-Federal) for, seek reimbursement of eligible
costs, or otherwise begin any part of the final
design and construction of an Implementation
Project unless and until:
(1) The requirements of the National
Environmental Policy Act (42 U.S.C. § 4321 et
seq.) (“NEPA”), Section 106 of the National
Historic Preservation Act (16 U.S.C. § 470f)
(“NHPA”), and any other applicable
environmental laws and regulations have been
met; and
(2) FHWA, or a State with applicable NEPA
Assignment authority, has approved the NEPA
document for the Project and provided the
Recipient with a written notice that the
environmental review process is complete; and
(3) FHWA has obligated additional funds for this
phase and notified the Recipient in writing that
the Recipient may proceed to the next activity
after NEPA approval, and the Recipient has
acknowledged receipt in writing of FHWA’s
notification. Recipient shall not proceed with
any such activities until (2) and (3) as described
in this section are met. Costs that are incurred
before (2) and (3) as described in this section
are met are not allowable costs under this
agreement.

Extent of activities that are permissible before
NEPA is complete are those activities constituting
“preliminary design” as specified in FHWA Order
6640.1A.

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Obligation Condition Table
Phase the Project Allocation of
the SS4A
Grant
Obligation Condition
[insert name of third
phase (e.g.,
“Option Phase 2:

Construction”)]
[$XXX] The Recipient shall not expend any funds (Federal or non-Federal) for, seek reimbursement of eligible
costs, or otherwise begin any part of the
construction or final design and construction of a
Project unless and until:
(1) The requirements of the National
Environmental Policy Act (42 U.S.C. § 4321 et
seq.) (“NEPA”), Section 106 of the National
Historic Preservation Act (16 U.S.C. § 470f)
(“NHPA”), and any other applicable environmental
laws and regulations have been met; and
(2) FHWA, or a State with applicable NEPA
Assignment authority, has approved the NEPA
document for the Project and provided the
Recipient with a written notice that the
environmental review process is complete; and
(3) FHWA has obligated additional funds for this
phase and notified the Recipient in writing that
the Recipient may proceed to the next activity
after NEPA approval, and the Recipient has
acknowledged receipt in writing of FHWA’s
notification. Recipient shall not proceed with
any such activities until (2) and (3) as described
in this section are met. Costs that are incurred
before (2) and (3) as described in this section
are met are not allowable costs under this
agreement.

Extent of activities that are permissible before
NEPA is complete are those activities
constituting “preliminary design” as specified
in FHWA Order 6640.1A.

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2.4 Budget Period.
[Choose the appropriate one of these two alternatives.] [Alternative #1: If all funds are being obligated at once:] Budget Period: See Block 6 of Page 1
[Alternative #2: If funds are to be obligated in multiple project phases:] Base Phase Budget Period: [insert start and end dates] Option Phase 1 Budget Period: [reserved]
Option Phase 2 Budget Period: [reserved]

2.5 Grant Designation.

Designation: [Planning and Demonstration] or [Implementation] ARTICLE 3

SUMMARY PROJECT INFORMATION

3.1 Summary of Project’s Statement of Work.

Drafting Instructions: Provide a summary of the narrative from the grant application. Provide details on the work to be completed. If this project is an action plan, supplemental plan and/or demonstration activity with no changes to the built environment, please provide a planning and demonstration narrative below.

Planning and Demonstration Narrative:

The project will be completed in [one/two/three] phases.

Base Phase: Pre-NEPA: [describe work]
Option Phase 1: Final Design, Right-of-Way, and Utility Relocation: [describe work] Option Phase 2: Construction: [describe work]

3.2 Project’s Estimated Schedule.

Drafting Instructions: Provide the schedule for each significant deliverable from the grant application. The purpose of this section is to ensure that all SS4A funded activities are completed before the end of the Period of Performance and/or the budget period. Use the table(s) that pertain(s) to your project and delete the others. Please add additional action plan schedules if multiple action plans will be developed. It is recommended to estimate ample time for completion of each component of the project, factoring in the time required for grant agreement execution.

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Action Plan Schedule

Milestone Schedule Date
Planned Final Plan Publicly Available
Date:
[insert date]
Planned SS4A Final Report Date: [insert date]

Demonstration Activity Schedule

Milestone Schedule Date
Planned NEPA Completion Date: [insert date]
Planned Construction Substantial
Completion and Open to Public Use Date:
[insert date]
Planned SS4A Final Report Date: [insert date]

Supplemental Planning Schedule

Milestone Schedule Date
Planned Final Plan Publicly Available
Date:
[insert date]
Planned SS4A Final Report Date: [insert date]

Implementation Schedule (Construction)
Milestone Schedule Date
Planned NEPA Completion Date: [insert date]
Planned Construction Substantial
Completion and Open to Public Use Date:
[insert date]
Planned SS4A Final Report Date: [insert date]

Implementation Schedule (Non-Construction)
Milestone Schedule Date
Planned Activity Completion Date: [insert date]
Planned SS4A Final Report Date: [insert date]

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Project’s Estimated Costs.

Provide the costs from the grant application. Any changes should be documented in Attachment B. (a) Eligible Project Costs
Eligible Project Costs
SS4A Grant Amount: [$XXX]
Other Federal Funds: [$XXX]
State Funds: [$XXX]
Local Funds: [$XXX]
In-Kind Match: [$XXX]
Other Funds: [$XXX]
Total Eligible Project Cost: [$XXX]

(b) Cost Classification Table – For Planning and Demonstration Grants with demonstration activities and Implementation Grants Only

Drafting Instructions: Utilize the descriptions from the SF-424C (https://www.grants.gov/forms/forms- repository/sf-424-family) to determine what cost goes in each row. This table is only needed for Planning and Demonstration Grants with demonstration activities and Implementation Grants.

Cost Classification Total Costs
Non-SS4A
Previously
Incurred
Costs Eligible Costs
Administrative a nd legal expenses
Land, structures, rights-of-way,
appraisals, etc.

Relocation expenses and payments
Architectural and engineering fees
Other architectural and engineering fees
Project inspection fees
Site work
Demolition and removal
Construction
Equipment
Miscellaneous
Contingency
Project Total
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Indirect costs are allowable under this Agreement in accordance with 2 CFR part 200 and the Recipient’s approved Budget Application. In the event the Recipient’s indirect cost rate changes, the Recipient will notify FHWA of the planned adjustment and provide supporting documentation for such adjustment. This Indirect Cost provision does not operate to waive the limitations on Federal funding provided in this document. The Recipient’s indirect costs are allowable only insofar as they do not cause the Recipient to exceed the total obligated funding.

ARTICLE 4

CONTACT INFORMATION

4.1 Recipient Contact(s).
[Insert information for the person designated as the official contact. This person must be employed by the Recipient organization and shall not be a consultant.]

[enter name]
[enter job title]
[enter organization]
[enter address]
[enter telephone]
[enter email address]

4.2 Recipient Key Personnel.
[Insert name of key personnel who will be responsible for completing the task. Add rows to identify as many key personnel as necessary.]
Name Title or Position
[Insert name] [insert title]

4.3 USDOT Project Contact(s).

Safe Streets and Roads for All Program Manager
Federal Highway Administration
Office of Safety
HSSA-1, Mail Stop: E71-117
1200 New Jersey Avenue, S.E.

Washington, DC 20590
202-366-2822
[email protected]

and

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Agreement Officer (AO)
Federal Highway Administration
Office of Acquisition and Grants Management
HCFA-42, Mail Stop E62-310
1200 New Jersey Avenue, S.E.

Washington, DC 20590
202-493-2402
[email protected]

and

Division Administrator – [enter name of State]
Agreement Officer’s Representative (AOR)
[enter Division Office address]
[enter Division Office telephone]
[enter Division Office email address]

and

[enter name]
[enter State] Division Office Lead Point of Contact
[enter job title]
[enter address]
[enter telephone]
[enter Division Office Email Address]

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ARTICLE 5

USDOT ADMINISTRATIVE INFORMATION

5.1 Office for Subaward and Contract Authorization.

USDOT Office for Subaward and Contract Authorization: FHWA Office of Acquisition and Grants Management

SUBAWARDS AND CONTRACTS APPROVAL
Note: See 2 CFR § 200.331, Subrecipient and contractor determinations, for definitions of subrecipient (who is awarded a subaward) versus contractor (who is awarded a contract).

Note: Recipients with a procurement system deemed approved and accepted by the Government or by the Agreement Officer (the “AO”) are exempt from the requirements of this clause. See 2 CFR 200.317 through 200.327.

In accordance with 2 CFR 200.308(f)(6), the recipient or subrecipient shall obtain prior written approval from the USDOT agreement officer for the subaward, if the subaward activities were not proposed in the application or approved in the Federal award. This provision is in accordance with 2 CFR 200.308 (f) (6) and does not apply to procurement transactions for goods and services. Approval will be issued through written notification from the AO or a formal amendment to the Agreement.

The following subawards and contracts are currently approved under the Agreement by the AO. This list does not include supplies, material, equipment, or general support services which are exempt from the pre-approval requirements of this clause.

5.2 Reimbursement Requests
(a) The Recipient may request reimbursement of costs incurred within the budget period of this agreement if those costs do not exceed the amount of funds obligated and are allowable under the applicable cost provisions of 2 C.F.R. Part 200, Subpart E. The Recipient shall not request reimbursement more frequently than monthly.
(b) The Recipient shall use the DELPHI iSupplier System to submit requests for reimbursement to the payment office. When requesting reimbursement of costs incurred or credit for cost share incurred, the Recipient shall electronically submit supporting cost detail with the SF -270 (Request for Advance or Re imbursement) or SF-271 (Outlay Report and Request for Reimbursement for Construction Programs) to clearly document all costs incurred. (c) The Recipient’s supporting cost detail shall include a detailed breakout of all costs incurred, including direct labor, indirect costs, other direct costs, travel, etc., and the Recipient shall identify the Federal share and the Recipient’s share of costs. If the Recipient does not provide sufficient detail in a request for reimbursement, the Agreement Officer’s Representative (the “AOR”) may withhold processing that request until the Recipient provides sufficient detail. (d) The USDOT shall not reimburse costs unless the AOR reviews and approves the costs to ensure that progress on this agreement is sufficient to substantiate payment. (e) In the rare instance the Recipient is unable to receive electronic funds transfers (EFT), payment by EFT would impose a hardship on the Recipient because of their inability to manage an account at a financial institution, and/or the Recipient is unable to use the DELPHI iSupplier DRAFT
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System to submit their requests for disbursement, t he FHWA may waive the requirement that the Recipient use the DELPHI iSupplier System. The Recipient shall contact the Division Office Lead Point of Contact for instructions on and requirements related to pursuing a waiver. (f) The requirements set forth in these terms and conditions supersede previous financial invoicing requirements for Recipients.

ARTICLE 6

SPECIAL GRANT TERMS

6.1 SS4A funds must be expended within five years after the grant agreement is executed and DOT obligates the funds, which is the budget period end date in section 10.3 of the Terms and Conditions and section 2.4 in this agreement.

6.2 The Recipient demonstrates compliance with civil rights obligations and nondiscrimination laws, including Titles VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), and Section 504 of the Rehabilitation Act, and accompanying regulations. Recipients of Federal transportation funding will also be required to comply fully with regulations and guidance for the ADA, Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, and all other civil rights requirements.

6.3 SS4A Funds will be allocated to the Recipient and made available to the Recipient in accordance with FHWA procedures.

6.4 The Recipient of a Planning and Demonstration Grant acknowledges that the [Action Plan] [Supplemental Action Plan] will be made publicly available and agrees that it will publish the final [Action Plan] [Supplemental Action Plan] on a publicly available website.

6.5 The Recipient of a Planning and Demonstration Grant that involves a demonstration activity agrees to provide an assessment of each demonstration activity and update the existing Action Plan, which will incorporate the information gathered in the Action Plan’s list of projects or strategies and/or inform another part of the existing Action Plan. The Recipient also agrees that demonstration activities are temporary in nature and must be removed and/or ended following the conclusion of the project if the assessment of the demonstration activities does not affirm that the activities provide safety benefits.

6.6 The Recipient of an Implementation Grant agrees to update its Action Plan within two years of the date of this agreement to: align with all Comprehensive Safety Action Plan components in Table 1 of the SS4A FY 2024 NOFO corresponding with any “no” responses in the Self-Certification Eligibility Worksheet; ensure that the Action Plan’s safety focus includes all road users, including pedestrians, bicyclists, and motor vehicle safety; and ensure that the Action Plan was last updated not more than three years prior.

6.7 The Recipient acknowledges that it is required to conduct certain environmental analyses and to prepare and submit to FHWA, or State with applicable NEPA Assignment authority, documents required under NEPA, and other applicable environmental statutes and regulations before the Government will obligate funds for Option Phase 1 under this agreement and provide the Recipient with a written notice to proceed with Option Phase 1.

6.8 The Government’s execution of this agreement does not in any way constitute pre-approval or waiver of any of the regulations imposed upon Recipient under the applicable Federal rules, regulations and laws regarding SS4A projects undertaken in accordance with the terms and conditions of this agreement. The Recipient shall comply with all applicable Federal requirements before incurring any costs under this agreement.

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6.9 The Recipient must coordinate its supplemental planning and/or demonstration activities with the jurisdiction that has an existing Action Plan in place that was used to apply for the supplemental planning and/or demonstration activities.

6.10 There are no other special grant requirements.

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ATTACHMENT A

PERFORMANCE MEASUREMENT INFORMATION
Study Area: [Insert description of the project location] Baseline Measurement Date: [insert date when the Recipient anticipates beginning the construction of the project]
Baseline Report Date: [insert date two months after the Baseline Measurement Date] Table 1: Performance Measure Table
Measure Category and Description
Measurement
Frequency and
Reporting
Deadline
Safety Performance
[for Implementation Grants
and Planning and
Demonstration Grants with
demonstration activities]
Fatalities: Total annual fatalities in the
project location(s)

Annually and
within 120 days
after the end of the
period of
performance
Safety Performance
[for Implementation Grants
and Planning and
Demonstration Grants with
demonstration activities]
Crashes by Road User Category: Total
annual crashes in the project location(s)
broken out by types of roadway users
involved (e.g., pedestrians, bicyclists,
motorcyclist, passenger vehicle occupant,
commercial vehicle occupant)
Annually and
within 120 days
after the end of the
period of
performance
Costs
[for all Grants]
Project Costs: Quantification of the cost
of each eligible project carried out using
the grant
Within 120 days
after the end of the
period of
performance

Outcomes and Benefits
[for Implementation Grants
and Planning and

Quantitative Project Benefits:

Quantification of evidence-based projects

Within 120 days
after the end of the
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Measure Category and Description
Measurement
Frequency and
Reporting
Deadline
Demonstration Grants with
demonstration activities]
or strategies implemented (e.g., miles of
sidewalks installed, number of pedestrian
crossings upgraded, etc.)
period of
performance
Outcomes and Benefits
[for Implementation Grants
and Planning and
Demonstration Grants with
demonstration activities]
Qualitative Project Benefits: Qualitative
description of evidence-based projects or
strategies implemented (e.g., narrative
descriptions, testimonials, high-quality
before and after photos, etc.)
Within 120 days
after the end of the
period of
performance
Outcomes and Benefits
[for Implementation Grants
and Planning and
Demonstration Grants with
demonstration activities]
Project Location(s): GIS/geo coordinate
information identifying specific project
location(s)
Within 120 days
after the end of the
period of
performance
Lessons Learned and
Recommendations
[for all Grants]
Lessons Learned and Recommendations:

Description of lessons learned and any
recommendations relating to future
projects or strategies to prevent death and
serious injury on roads and streets.

Within 120 days
after the end of the
period of
performance
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ATTACHMENT B

CHANGES FROM APPLICATION
Describe all material differences between the scope, schedule, and budget described in the application and the scope, schedule, and budget described in Article 3. The purpose of Attachment B is to clearly and accurately document any differences in scope, schedule, and budget to establish the parties’ knowledge and acceptance of those differences. See Article 11 for the Statement of Work, Schedule, and Budget Changes. If there are no changes, please insert “N/A” after “Scope,” “Schedule,” or “Budget.” If there are changes to the budget, please complete the table below. Otherwise, leave the table below blank.

Scope:

Schedule:

Budget:

The table below provides a summary comparison of the project budget.

Fund Source
Application Section 3.3
$ % $ %
Previously Incurred Costs
(Non-Eligible Project Costs)
Federal Funds
Non-Federal Funds
Total Previously Incurred Costs
Future Eligible Project Costs
SS4AFunds
Other Federal Funds
Non-Federal Funds
Total Future Eligible Project
Costs
Total Project Costs

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ATTACHMENT C

[RESERVED]
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ATTACHMENT D
[RESERVED]

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ATTACHMENT E

LABOR AND WORK

1. Efforts to Support Good-Paying Jobs and Strong Labor Standards The Recipient states that rows marked with “X” in the following table are accurate:

The Recipient or a project partner promotes robust job creation by supporting good-paying jobs directly related to the project with free and fair choice to join a union. (Describe robust job creation and identify the good-paying jobs in the supporting narrative below.)

The Recipient or a project partner will invest in high-quality workforce training programs such as registered apprenticeship programs to recruit, train, and retain skilled workers, and implement policies such as targeted hiring preferences. (Describe the training programs in the supporting narrative below.)

The Recipient or a project partner will partner with high-quality workforce development programs with supportive services to help train, place, and retain workers in good-paying jobs or registered apprenticeships including through the use of local and economic hiring preferences, linkage agreements with workforce programs, and proactive plans to prevent harassment. (Describe the supportive services provided to trainees and employees, preferences, and policies in the supporting narrative below.)

The Recipient or a project partner will partner and engage with local unions or other worker-based organizations in the development and lifecycle of the project, including through evidence of project labor agreements and/or community benefit agreements. (Describe the partnership or engagement with unions and/or other worker-based organizations and agreements in the supporting narrative below.)

The Recipient or a project partner will partner with communities or community groups to develop workforce strategies. (Describe the partnership and workforce strategies in the supporting narrative below.)

The Recipient or a project partner has taken other actions related to the Project to create good-paying jobs with the free and fair choice to join a union and incorporate strong labor standards. (Describe those actions in the supporting narrative below.)

The Recipient or a project partner has not yet taken actions related to the Project to create good-paying jobs with the free and fair choice to join a union and incorporate strong labor standards but, before beginning construction of the Project, will take relevant actions described in Attachment B. (Identify the relevant actions from Attachment B in the supporting narrative below.)

The Recipient or a project partner has not taken actions related to the Project to improve good-paying jobs and strong labor standards and will not take those actions under this award.

2. Supporting Narrative.
[ Insert supporting text, as described in the table above. ]

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ATTACHMENT F

CRITICAL SECURITY INFRASTRUCTURE AND RESILIENCE

1. Efforts to strengthen the Security and Resilience of Critical Infrastructure against both Physical and Cyber Threats.

The Recipient states that rows marked with “X” in the following table are accurate:

The Recipient demonstrates, prior to the signing of this agreement, effort to consider and address physical and cyber security risks relevant to the transportation mode and type and scale of the activities.

The Recipient appropriately considered and addressed physical and cyber security and resilience in the planning, design and oversight of the project, as determined by the Department and the Department of Homeland Security.

The Recipient complies with 2 CFR 200.216 and the prohibition on certain telecommunications and video surveillance services or equipment.

2. Supporting Narrative.
[Insert supporting text, as described in the table above.]

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ATTACHMENT G
[RESERVED]

City Council Staff Report

DATE: AUGUST 19, 2025

TO: HONORABLE MAYOR PRO TEM AND CITY COUNCIL

FROM: PUBLIC WORKS DEPARTMENT

ENGINEERING DIVISION

DISTRICT: 2

SUBJECT: ADOPT RESOLUTION NO. CC 202 5-061, A RESOLUTION OF THE

CITY COUNCIL OF THE CITY OF PALMDALE ADOPTING THE

JOINT RESOLUTION OF THE BOARD OF SUPERVISORS OF THE

COUNTY OF LOS ANGELES, ACTING ON BEHALF OF THE

COUNTY AND OTHER COUNTY ENTITIES, THE BOARD OF

DIRECTORS OF THE ANTELOPE VALLEY CEMETERY DISTRICT,

THE BOARD OF TRUSTEES OF THE ANTELOPE VALLEY

MOSQUITO AND VECTOR CONTROL DISTRICT, THE BOARD OF
DIRECTORS OF THE COUNTY SANITATION DISTRICT NO. 14 OF

LOS ANGELES COUNTY, THE BOARD OF DIRECTORS OF THE

ANTELOPE VALLEY RESOURCE CONSERVATION DISTRICT, THE

CITY COUNCIL OF THE CITY OF PALMDALE, THE CITY COUNCIL

OF THE CITY OF LANCASTER, THE BOARD OF DIRECTORS OF

THE ANTELOPE VALLEY-EAST KERN WATER AGENCY, AND THE

BOARD OF DIRECTORS OF THE QUARTZ HILL WATER DISTRICT,

APPROVING AND ACCEPTING THE NEGOTIATED EXCHANGE OF

PROPERTY TAX REVENUES RESULTING FROM

REORGANIZATION OF PROPERTY DESIGNATED AS
REORGANIZATION 40 -169, LOCAL AGENCY FORMATION
COMMISSION DESIGNATION 2024 -02 BETWEEN THE QUARTZ

HILL WATER DISTRICT AND THE LOS ANGELES COUNTY
WATERWORKS DISTRICT NO. 40, ANTELOPE VALLEY

RECOMMENDATION

Staff recommend that the City Council:

1. Adopt Resolution No. CC 2025 -061, a Joint Resolution of the Board of Supervisors of the County of Los Angeles, acting on behalf of the County and other County entities, the Board of Directors of the Antelope Valley Cemetery District, the Board of Trustees of the Antelope Valley Mosquito and Vector Control District, the Board of Directors of the County Sanitation District No. 14 of Los Angeles County, the Board of Directors of the Antelope Valley Resource Conservation District, the City Council of the City of Palmdale, the City Council of the City of Lancaster, the Board of Directors of the Antelope Valley-East Kern Report to Mayor Pro Tem and City Council
Re: Resolution No. CC 2025-061
August 19, 2025

Page 2 ends

Water Agency, and the Board of Directors of the Quartz Hill Water District, approving and accepting the negotiated exchange of property tax revenues resulting from reorganization of property designated as Reorganization 40-169, Local Agency Formation Commission Designation 2024-02 between the Quartz Hill Water District and the Los Angeles County Waterworks District No. 40, Antelope Valley;

2. Authorize the Mayor Pro Tem or her designee to execute Resolution No. CC 2025- 061, approving and accepting the negotiated exchange of property tax revenues resulting from the reorganization of property designated as Reorganization 40 - 169 and Local Agency Formation Commission Designation 2024-02 between the Quartz Hill Water District and Los Angeles County Waterworks District N o. 40, Antelope Valley; and,

3. Authorize the Mayor Pro Tem or her designee to execute the Los Angeles County Joint Resolution (3 sets), approve and accept the negotiated exchange of property tax revenues resulting from the reorganization of property designated as Reorganization 40 -169 and Local Agency Formation Commission Designation 2024-02 between the Quart z Hill Water District and Los Angeles County Waterworks District No. 40, Antelope Valley.

BACKGROUND

The Los Angeles County Waterworks District No. 40 has requested that the City adopt the tax-sharing agreement resulting from a reorganization of territory between the County Waterworks District and the Quart z Hill Water District located within Council District 2. This County Joint Resolution involves areas within the City of Palmdale, City of Lancaster , and unincorporated areas of Los Angeles County where jurisdictional boundaries overlapped between the Quartz Hill Water District and Los Angeles County Waterworks District 40. Los Angeles County Waterworks is detaching the overlapp ing territories from its District boundary.

Pursuant to the Revenue and Tax Code ( Section 99), in the case of any jurisdictional change th at will result in an alteration of a local agency’s service area or service responsibility, each local agency that receive s an apportionment of the property tax revenue from the area will negotiate an exchange of property tax revenue generated in the area subject to the jurisdictional change and attributable to those local agencies.

DISCUSSION
Adoption of this Resolution will be in accordance with the Revenue and Tax Code between public agencies currently receiving tax revenue from the areas affected by the reorganization between the County Waterworks District and the Quartz Hill Water District. The majority of the territory affected by the reorganization falls within the City of Lancaster and unincorporated areas of Los Angeles County. However, three areas within the City of Palmdale's jurisdiction are subject to this Resolution (CC 2025 -061) and the County Joint Resolution (see Exhibit B, sheets 10-12).

Report to Mayor Pro Tem and City Council
Re: Resolution No. CC 2025-061
August 19, 2025

Page 3 ends

FISCAL IMPACT

The fiscal impact of the reorganized territories and adjusted tax revenue for the areas located within the City of Palmdale are noted below and represent an increased tax share ratio of 0.29% and 0.25% respectively.

EXHIBIT B
MAP

LOCATION EXISTING TAX
SHARE

ADJUSTMENT
(ADDITION/DEDUCTION)

NEW TAX
SHARE
Sheet 10 Ave. M @ 70th W 0.07619 +0.00291 0.07910
Sheet 11 Ave M-8
@ 70th W

0.06629 +0.00254 0.06883
Sheet 12 Ave M @ 80th W 0.06629 +0.00254 0.06883

The distribution allocation follows the State Revenue and Taxation Code , and the allocation formula is established and calculated by the Los Angeles County Auditor- Controller.

STRATEGIC PLAN

Goal II: Ensure the long-term fiscal health of the City and maintain funding for services.

A. Manage resources, costs, and liabilities to ensure the City’s long-term fiscal health.

ATTACHMENTS

Reso. No. CC 2025-061
Reorganization 40-169 Transmittal Letter
Reorganization 40-169 Exhibit A, Legal Descriptions
Reorganization 40-169 Exhibit B, Location Maps
Reorganization 40-169 Exhibit C, Joint Tax Resolution Worksheets Reorganization 40-169 LA County Joint Tax Resolution

CITY COUNCIL

CITY OF PALMDALE, CALIFORNIA
RESOLUTION NO. CC 2025-061

A JOINT RESOLUTION OF THE BOARD OF SUPERVISORS OF THE

COUNTY OF LOS ANGELES, ACTING ON BEHALF OF THE COUNTY

AND OTHER COUNTY ENTITIES, THE BOARD OF DIRECTORS OF THE

ANTELOPE VALLEY CEMETERY DISTRICT, THE BOARD OF

TRUSTEES OF THE ANTELOPE VALLEY MOSQUITO AND VECTOR

CONTROL DISTRICT, THE BOARD OF DIRECTORS OF THE COUNTY SANITATION DISTRICT NO. 14 OF LOS ANGELES COUNTY, THE

BOARD OF DIRECTORS OF THE ANTELOPE VALLEY RESOURCE

CONSERVATION DISTRICT, THE CITY COUNCIL OF THE CITY OF

PALMDALE, THE CITY COUNCIL OF THE CITY OF LANCASTER, THE

BOARD OF DIRECTORS OF THE ANTELOPE VALLEY -EAST KERN

WATER AGENCY, AND THE BOARD OF DIRECTORS OF THE QUARTZ

HILL WATER DISTRICT APPROVING AND ACCEPTING THE

NEGOTIATED EXCHANGE OF PROPERTY TAX REVENUES

RESULTING FROM REORGINIZATION OF PROPERTY DESIGNATED
AS REORGANIZATION 40 -169, LOCAL AGENCY FORMATION
COMMISSION DESIGNATION 2024 -02, BETWEEN THE QUARTZ HILL

WATER DISTRICT AND THE LOS ANGELES COUNTY WATERWORKS
DISTRICT NO. 40, ANTELOPE VALLEY

WHEREAS, pursuant to Section 99 of the Revenue and Taxation Code, in the case of any jurisdictional change that will result in an alteration of a local agency’s service area or service responsibility, each local agenc y that receive s an apportionment of property tax revenue from the area may negotiate an exchange of property tax revenue generated in the area subject to the jurisdictional change and attributable to those local agencies; and

WHEREAS, The Board of Supervisors of the County of Los Angeles, acting as the governing body of the County of Los Angeles, the Los Angeles County Waterworks District No. 40, Antelope Valley, the Los Angeles County Library, the Los Angeles County Road District No. 5, th e Consolidated Fire Protection District of Los Angeles County, and the County Lighting Maintenance District 1687, together with the Board of Directors of the Antelope Valley Cemetert District, the Board of Trustees of the Antelope Valley Mosquito and Vector Control District, The Board of Directors of County Sanitation District No. 14 of Los Angeles County, the Board of Directors of the Antelope Valley Resource Conservation District, The City Council of the City of Palmdale, the City Council of the City of Lancaster, the Board of Directors of the Antelope Valley-East Kern Water Agency, and the Board of Directors of the Quartz Hill Water District, have Resolution No. CC 2025-061
August 19, 2025

Page 2 of 3 ends

2 determined that the amount of property tax revenue to be exchanged between their respective agencies as a res ult of reorganization proposal identified as Reorganization 40-169 between the Quartz Hill Water District and the Los Angeles County Waterworks District No. 40, Antelope Valley, is as set forth herein.

NOW THEREFORE, BE IT RESOLVED, THE CITY COUNCIL OF T HE CITY OF

PALMDALE DOES HEREBY FIND, DETERMINE, RESOLVE, AND ORDER AS FOLLOWS:

SECTION 1. The County of Los Angeles, the Los Angeles County Waterworks District No. 40, Antelope Valley, the Los Angeles County Library, the Los Angeles County Road District No. 5, the Consolidated Fire Protection District of Los Angeles County, and the County Lighting Maintenance District 1687, together with the Board of Directors of the Antelope Valley Cemeter y District, the Board of Trustees of the Antelope Valley Mosquito and Vector Control District, The Board of Directors of County Sanitation District No. 14 of Los Angeles County, the Board of Directors of the Antelope Valley Resource Conservation District, The City Council of the City of Palmdale, the City Counci l of the City of Lancaster, the Board of Directors of the Antelope Valley - East Kern Water Agency, and the Board of Directors of the Quartz Hill Water District have determined that the amount of property tax revenue to be exchanged between their respective agencies as a result of the reorganization proposal identified as Reorganization 40 -169 is approved and accepted .

SECTION 2. For fiscal years commencing on or after July 1, 2025, or the July 1 after the effective date of this jurisdictional change, whi chever is later, the property tax revenue increment generated from the area within Reorganization 40 -169 shall be allocated to the affected agencies as indicated in the LA County Auditor/Controller worksheets.

SECTION 3. No transfer of property tax revenues other than those specified in paragraph 2 shall be made as a result of Reorganization 40-169.

SECTION 4. If at any time after the effective date of this Joint Resolution, the calculations used herein to determine initial property tax transfe rs, or the data used to perform those calculations, are found to be incorrect , thus producing an improper or inaccurate property tax transfer, the property tax transfer shall be recalculated and the correct transfer shall be implemented for the next fiscal year.

Resolution No. CC 2025-061
August 19, 2025

Page 3 of 3 ends

3 SECTION 6. The City Clerk shall certify the adoption of this resolution.

PASSED, APPROVED and ADOPTED on this 19th day of August 2025.

_________________________________
Laura Bettencourt, Mayor Pro Tem

Approved as to form:

ATTEST:

___________________________ _________________________________ Alexandra Halfman, City Attorney Rochelle Scott, City Clerk

AYES:

NOES:___________________________________________________________

ABSTAIN:______________________ABSENT:___________________________

Date:

Rochelle Scott, City Clerk

City Council Staff Report

DATE: AUGUST 19, 2025

TO: HONORABLE MAYOR PRO TEM AND CITY COUNCIL

FROM: PUBLIC WORKS DEPARTMENT

MAINTENANCE DIVISION

DISTRICT: ALL

SUBJECT: APPROVE AGREEMENT WITH SERVICON SYSTEMS, INC. , TO

PROVIDE PROFESSIONAL CUSTODIAL SERVICES FOR A TOTAL
NOT TO EXCEED AMOUNT OF $6,561,680 OVER A THREE-YEAR

TERM WITH TWO ONE-YEAR OPTIONS TO EXTEND

RECOMMENDATION

Staff recommend that the City Council:

1. Approve Agreement No. A-9465 with Servicon Systems, Inc. , to provide professional custodial services for a total not to exceed amount of $ 6,561,680 which includes a contract amount of $6,249,220 plus a 5% contingency amount of $312,460 over a three-year term with two one-year options to extend; and,

2. Authorize the City Manager Pro Tem or his designee to execute Agreement No.

A-9465 with Servicon Systems, Inc. , including minimal and/or non -substantial changes.

BACKGROUND
The City’s Maintenance Division manages custodial services for 45 facilities, totaling nearly 300,000 square feet . Services have been outsourced since 2010 and were fully contracted by 2020, with City staff overseeing quality. To meet higher demand, cleaning has increased at busy locations such as park restrooms, the Pal mdale Transportation Center, and the Library.

DISCUSSION
To ensure continued, uninterrupted custodial services, the City issued Request for Proposal No. 25 -002-3400 on March 25, 2025. On April 7, 2025, a mandatory pre -bid walk was held, with 15 prospective bidders attending. This walk allowed prospective bidders to review the solicitation requirements, ask questions, and inspect facilities inaccessible to the public.

Report to Mayor Pro Tem and City Council
Re: Approve Agrmt No. A-9465 with Servicon Systems, Inc.

August 19, 2025

Page 2 ends

By the April 28, 2025, deadline, the City received n ine (9) proposals from the following vendors:

Vendor Location
Allied Universal Janitorial Services Irvine, CA
Base Hill, Inc. Santa Fe Springs, CA
Executive Facilities Services, Inc. Camarillo, CA
JJ Property Maintenance Network Inc. Pasadena, CA
Mastercorp Commercial Services Irwindale, CA
Merchants Building Maintenance, LLC Pomona, CA
Premier Property Preservation Van Nuys, CA
Pride Industries One, Inc. Commerce, CA
Servicon System, Inc. Culver City, CA
Proposals were evaluated based on qualifications, training, staffing, methodology, cost, and references. While most bidders met expectations, Servicon Systems, Inc., submitted the most thorough and responsible proposal, earning the highest evaluation score.

Servicon has a strong history of providing high -quality custodial services to the City, consistently meeting requirements and maintaining safety and service standards. Their proposal included the best staffing plan with a clear organizational structure , assigning

15.6 full-time equivalent (FTE) employees, all Antelope Valley residents. Their emphasis on competitive wages, benefits, and strong training supports staff retention and consistent service.

As the City’s current contractor, Servicon’s familiarity with the facilities and community ensures a smooth continuation of services. Their technical plan also stood out, outlining task schedules, equipment use, quality control, and best-practice cleaning methods.

The scope of work includes increased cleaning at high-traffic areas. City staff will monitor and enforce standards through regular and as -needed inspections. A new compliance - based penalty system will deduct a percentage from the monthly invoice for verified service complaints: 2 to 3 complaints will result in a 2% deduction; 4 to 5 complaints will result in a 5% deduction; and 6+ complaints will result in a 10% deduction.

Based on Servicon’s qualifications, experience, and strong performance, staff recommend City Council approve the agreement with Servicon Systems, Inc.

FISCAL IMPACT

$6,561,680; The contract price is divided as shown in the table below. Sufficient funds for professional custodial services are budgeted in Facility Maintenance, Park Maintenance, Palmdale Transportation Center, Worksource/America’s Job Center, and Special Events.

Report to Mayor Pro Tem and City Council
Re: Approve Agrmt No. A-9465 with Servicon Systems, Inc.

August 19, 2025

Page 3 ends

Annual Cost for Recurring Custodial Services Amount
Year 1: FY 2025-26 $995,580.00
Year 2: FY 2026-27 $1,045,360.00
Year 3: FY 2027-28 $1,097,630.00
Year 4: FY 2028-29 $1,152,510.00
Year 5: FY 2029-30 $1,210,140.00
Recurring Services Total $5,501,220.00
Recurring services include daily to annual cleaning tasks, such as office cleaning , restroom sanitation, carpet/floor cleaning, window washing, and floor waxing. Additional services, billed at fixed rates, include emergency or out-of-scope work, specialty floor and carpet care , p layground sanitizing, p ressure washing , h igh window cleaning , and d ay porter support for special events (e.g., at the Amphitheater).

Service Type Amount
Recurring custodial services $5,501,220.00
Additional custodial services $748,000.00
Contingency (5%) $312,460.00
Contract Total $6,561,680.00
The new custodial contract includes a 5% annual increase in recurring service costs over the contract term. Additional service costs are projected to rise by approximately 25% compared to the previous agreement. Overall, the contract total reflects a 74% increase, driven by expanded service levels , c ompetitive wages and employee benefits , and improved operational support and oversight. Pricing is based on cleaning time.

STRATEGIC PLAN

Goal III. Invest in infrastructure to improve community livability.

A. Seek innovative, cost effective, customer focused methods of service delivery.

ATTACHMENTS

Agrmt No. A-9465 with Servicon Systems, Inc.

RFP 25-002-3400 Bid Summary
Servicon Systems, Inc. Proposal
AGREEMENT NO. A-9465

CONTRACT FOR SERVICES
BETWEEN THE CITY OF PALMDALE AND SERVICON SYSTEMS, INC.

This CONTRACT for services (“Contract” herein) is made and entered into by and between the City of Palmdale, a public body corporate and politic, (hereinafter called “CITY”), and SERVICON SYSTEMS, INC., a Corporation, (hereinafter called “CONTRACTOR”). This Contract shall become effective on the date of the last signatory.

RECITALS
WHEREAS, CONTRACTOR represents that CONTRACTOR has the expertise and is qualified to perform the services described in this Contract.

NOW THEREFORE, CITY and CONTRACTOR, in consideration of the mutual covenants hereinafter set forth, agree as follows:
1 CITY PROJECT MANAGER
To provide the services required by this Contract, CONTRACTOR shall act under the authority and approval of Public Works Director/designee, who shall oversee this Contract, the work performed by CONTRACTOR, assist CONTRACTOR with any necessary information, audit billings, and approve payments. The CONTRACTOR shall channel all contacts and requests through the City project manager. 2 DESCRIPTION OF WORK

2.1 CONTRACTOR shall provide the following services in a manner satisfactory to CITY:

Professional janitorial and custodial services at CITY facilities as more specifically set forth in Exhibit "A" Scope of Services and Technical Specifications attached hereto and made part herein by reference.

Contractor Response
CONTRACTOR shall respond within three (3) business day to emails or phone calls from section Superintendent or appointed designee.

Payment and Performance Bonds
Unless otherwise expressly provided in the bid documents, prior to commencing work, CONTRACTOR shall provide a payment bond and performance bond, each in an amount equal to 100% of the projected annual recurring services price for each year of the term of the contract. CONTRACTOR shall submit all bonds electronically through Surety 2000.

Such bonds are requested by the CITY before the day of City Council approval of the 1-14Concord - Document ID: generated after first signature contract and collected within ten (10) days as a guarantee of timely delivery and that equipment, materials and/or goods are delivered according to specifications. For each subsequent year of the contract term, such bonds shall be submitted to the CITY before the start of the fiscal year term (July 1). CITY may request the Bonds sooner, if time is of the essence on the project.

2.2 CONTRACTOR shall have no claim for compensation for any services or work, which has not been authorized by CITY’s Authorization to Proceed.

2.5 All work supplied under this Contract shall be fully guaranteed by CONTRACTOR for a minimum period of 0 days from the date of acceptance by CITY.

Any defects of design, workmanship, or materials that would result in non-compliance with the Contract specifications shall be fully corrected by CONTRACTOR (including parts and labor) without cost to CITY. The written warranty shall be included with the delivered products to the using Department.

3.1 Key Staff. CITY reserves the right to review and approve CONTRACTOR’S staff including all subcontractors to be assigned to any project by CONTRACTOR during the term of this Contract.

CONTRACTOR’s Team and Key Personnel are as follows:

1. Day/Night Cleaners - minimum of 15.6 FTEs

2. Site Supervisor

3. Portfolio Manager

4. Senior Portfolio Managers

5. Associate Director of Operations

6. Corporate Support - Director of Client Experience
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7. Corporate Support - Executive Director of Operations

8. Corporate Support - Executive Vice President of Operations CONTRACTOR shall maintain the minimum staffing plan ("key personnel") listed above for the duration of the Contract to ensure service expectations are met. No position designated as key personnel shall be removed or replaced without the prior written agreement of the CITY. Any other modifications to the key personnel positions shall require mutual agreement between the CITY and CONTRACTOR.

CONTRACTOR shall provide a monthly employee roster - including names and position task assignments - to the CITY's Superintendent or their designee each month for recordkeeping purposes.

This Services Contract has been awarded to CONTRACTOR based on its representation that those personnel and subcontractors submitted as part of its bid and listed above will perform the portions of the work listed above.

CONTRACTOR shall not deviate nor substitute any of these team members without prior written approval by CITY.

3.3.3 CONTRACTOR shall indemnify and hold harmless CITY, and its respective officers, agents and employees from and against all claims, demands, damages or costs arising from CONTRACTOR’s acts or omissions with respect to any liability, 3-14Concord - Document ID: generated after first signature damages, claims, costs and expenses of any nature arising from alleged violations of personnel practices.
4 CONTRACT TERM

The term of this Contract is Three (3) Years, commencing on the effective date, with CITY reserving the option to extend the agreement for 2 additional terms of one year each.

5 ACCEPTANCE AND DOCUMENTATION
Each task shall be reviewed and approved by the Contract Project Manager to determine acceptable completion.

5.3 Products. All equipment, materials, parts, and other components incorporated in the work or services performed pursuant to this Contract shall be new, or the latest model and of the most suitable grade for the purpose intended. All work shall be performed in a skilled and workmanlike manner. 6 PRICE
CITY shall pay to CONTRACTOR an amount not to exceed Six Million Five Hundred Sixty-One Thousand Six Hundred Eighty dollars ($6561680) for the completion of all the work and services described in Section 2, which sum shall include all costs or expenses incurred by CONTRACTOR, payable as follows:

As set forth in the following exhibits attached hereto and made part herein by reference.

Exhibit "B" Fee Schedule - Recurring Services
Exhibit "C" Fee Schedule - Additional Services
CITY makes no guarantee the total contract price will be expended during the Contract term.

Pricing shall be firm fixed price and shall include all costs in accordance with all contract requirements, including but not limited to fully burdened labor, payroll and 4-14Concord - Document ID: generated after first signature other taxes, fringes, licenses and permits, insurance, workforce productivity, coordination, transportation, field overhead, general and administrative overhead, and profit.

Fee Schedule or Price Adjustments
Fee Schedules must remain firm for the first full contract period. Should the CITY exercise its right and option to extend the term of the resulting contract for additional year periods, the following set forth conditions for price adjustments in option period(s).

Conditions for Price Adjustments in Option Periods
The CONTRACTOR may apply for a cost adjustment after first full contract period. In order for the rate adjustment to be considered by the CITY, the CONTRCTOR shall be in full compliance with all of the performance standards as established by this Contract. The rate may be adjusted by the CONTRACTOR as provide herein solely on the basis of the change in the Consumer Price Index for All Urban Consumers (CPI-U) for the Los Angeles, Riverside, Orange County, provided, however, that those adjustments in rates based solely on the change in CPI-U will not exceed five (5) percent per annum. The CONTRACTOR assumes all risks associated with increased costs of service not reflected in the rate adjustments. The CONTRACTOR shall use the CPI-U for the most recent twelve-month period prior to the contract’s anniversary date.

Changes in Davis-Bacon wage determinations issued under the Service Contract Act, or from amendments changing the minimum wage required by the Fair Labor Standards Act.

Wage and Benefit Mandate Adjustment
In the event that local, state, or federal mandates result in required increases to wages or benefits exceeding three percent (3%) in any contract year, CONTRACTOR may request a financial adjustment to the compensation terms of this Agreement. Any such request must be submitted in writing with supporting documentation of the mandated changes, including the effective date and impact on labor costs.

The CITY and CONTRACTOR agree to meet in good faith to review and, if appropriate, negotiate an equitable adjustment. This provision is intended to allow both parties to proactively address significant and unforeseen economic changes and to support the long-term success and sustainability of the services provided under this Agreement.

6.1 An application for payment form must be submitted to CITY which shall include the following: a clear, detailed invoice reflecting work being billed for, a summary sheet showing percentage of work completed to date, amount/percent billed to date and current status of all tasks within a project; any/all backup documentation 5-14Concord - Document ID: generated after first signature supporting the above items. Work schedule updates must also be included with the payment requests.

7.1 CONTRACTOR shall pay all sales, consumer, use, and other similar taxes required to be paid by CONTRACTOR in accordance with state and local laws.

7.3 CONTRACTOR shall be required to obtain a current City of Palmdale business license, as required by the Palmdale Municipal Code, before an Authorization to Proceed is issued.

7.4 When equipment, materials or supplies generally taxable to CONTRACTOR are eligible for a tax exemption due to the nature of the work, CONTRACTOR shall assist the City in applying for and obtaining such tax credits and exemptions, which shall be paid or credited to the City.
8 PATENT FEES AND ROYALTIES
CONTRACTOR shall pay all license fees and royalties and assume all costs incident to the use, in the performance of the work or the incorporation in the work of any invention, design, process, program, product or device which is the subject of patent rights or copyrights held by others. If a particular invention, design, process, program, product or device is specified in the contract documents for use in the performance of the work and if, to the actual knowledge of CITY, its use is subject to patent rights or copyrights calling for the payment of any license fee or royalty to others, the existence of such rights shall be disclosed by CITY in the contract documents.

CONTRACTOR shall indemnify and hold harmless CITY and anyone directly or 6-14Concord - Document ID: generated after first signature indirectly employed by CITY from and against all claims, damages, losses and expenses (including attorneys' fees) arising out of any infringement of patent rights or copyrights incident to the use in the performance of the work, or resulting from the incorporation in the work of any invention, design, process, program, product or device not specified in the contract documents, and shall defend all such claims in connection with any alleged infringement of such rights. 9 INDEMNIFICATION
To the fullest extent permitted by law, CONTRACTOR and any subcontractors working on its behalf agree to indemnify CITY, its officers, employees, agents and elected and appointed boards (hereinafter “Indemnified Parties”) for any loss, claim, demand, cause of action, cost, expense, damage, obligation or liability which arises out of or is in any way connected with the performance of any work under this agreement, including any acts or omissions, willful misconduct or negligent conduct, whether active or passive, on the part of CONTRACTOR, or its subcontractors, and regardless of any acts, omissions or negligence (whether active or passive) of any person or entity indemnified hereunder. At their own expense, CONTRACTOR and, as applicable, any subcontractors working on its behalf, shall defend any suit, claim or action against the Indemnified Parties founded upon such loss, claim, demand, cause of action, cost, expense, damage, obligation or liability. CONTRACTOR shall ensure that the contract of any subcontractor working under this agreement contain an indemnity agreement, requiring the subcontractor to indemnify and defend the Indemnified Parties pursuant the terms set forth above. CONTRACTOR shall indemnify the Indemnified Parties, and save it harmless from any and all loss, damage, costs, expenses and attorney's fees suffered or incurred on account of any breach of the aforesaid obligations and covenants, and any other provision or covenant of this agreement.
10 INSURANCE

Proof of Insurance, as identified in Section 10.8, must be reviewed and accepted by the City Attorney.

10.1.1 Workers’ Compensation and Employer’s Liability
 Workers’ Compensation -- coverage as required by the State of California  Employer’s Liability
$1,000,000 each accident
$1,000,000.00 policy limit bodily injury
$1,000,000.00 each employee bodily injury by disease

10.1.2 Commercial General Liability
 $2,000,000.00 limit on a per occurrence basis
7-14Concord - Document ID: generated after first signature  $4,000,000.00 general aggregate limit

10.1.3 Commercial Automobile Liability
 $2,000,000.00 combined single limit including owned, non-owned and hired automobile coverage

10.1.4 Pollution Liability
- $1,000,000.00 on a per occurrence basis

10.1.5 Crime/Fidelity
- $1,000,000.00 limit on a per occurrence basis

10.3 Policies providing for bodily injury and property damage coverage shall contain the following:

A. An endorsement extending coverage to the City as an additional insured, as respects liability arising out of the performance of any work under the Contract.

B. “Severability of Interest” Clause.

10.6 Any policy or policies of insurance that CONTRACTOR elects to carry as insurance against loss or damage to its equipment and tools or other personal property used in the performance of this Contract shall include a provision waiving the insurer’s right of subrogation against CITY.
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10.7 All insurance coverage must be maintained throughout the duration of this Contract.

10.8 Acceptable Proof of Insurance:

Any deviation in this requirement will be CONTRACTOR's sole risk. CONTRACTOR's insurance requirements in Section 10 will not be impacted and/or limited by such deviation.

11 TERMINATION WITHOUT CAUSE
City reserves the right to terminate this Contract or any part thereof for its sole convenience with fifteen (15) days written notice. In the event of such termination, CONTRACTOR shall immediately stop all work hereunder, and shall immediately cause any of its suppliers and subcontractors to cease such work. CONTRACTOR shall also surrender to CITY all finished or unfinished documents, processes, programs and other supplies and materials, which shall be City’s property. As compensation in full for services performed to the date of such termination, the CONTRACTOR shall receive an amount equal to the value of the work completed as of the termination date in accordance with the fee schedule or as negotiated between the parties. In no event shall the amount payable upon termination exceed the total maximum compensation provided for in this Contract.
12 TERMINATION FOR CAUSE
9-14Concord - Document ID: generated after first signature If CITY determines that CONTRACTOR has failed to supply an adequate working force, or to provide services of proper quality, or has failed in any other respect to satisfactorily perform the services specified in this Contract, CITY shall give written notice to CONTRACTOR specifying all defaults to be remedied within thirty (30) days.

12.3 If, after notice of termination of the Contract under the provisions of this Section 12, it is determined, for any reason, that CONTRACTOR was not in default, or that the default was excusable, then the rights and obligations of the parties shall be the same as if the notice of termination had been issued pursuant to Section 11. 13 DISPUTE RESOLUTION
All claims, disputes, and other matters in question between CITY and CONTRACTOR arising out of or relating to this Contract or the breach thereof shall, to the extent reasonably feasible, be resolved through good faith negotiations between the parties. 14 OWNERSHIP OF PRODUCT
All product, data, documents, programs and software including, but not limited to, research, field notes, investigations, analysis, studies, processes, software, instructions for use and other manuals, whether complete or incomplete, which are prepared or produced in the performance of this Contract are to be, and remain the property of CITY and shall be delivered to or left with CITY upon the completion or termination of this Agreement. CONTRACTOR shall furnish CITY, upon its request, originals and reproducible and electronic copies of product, data reports, studies and of all other documents listed above. Electronic copies shall be provided in an 10-14Concord - Document ID: generated after first signature unprotected format which allows CITY to copy, reproduce and makes changes as CITY deems necessary.
15 DELEGATION AND ASSIGNMENT

16.2 The provisions of subsection 16.1 above shall be included in all solicitations or advertisements placed by or on behalf of CONTRACTOR for personnel to perform any services under this Contract. CITY shall have access to all documents, data and records of CONTRACTOR and its subcontractors for purposes of determining compliance with the equal employment opportunity and non-discrimination provisions of this Section, and all applicable provisions of Executive Order No. 11246 which is incorporated herein by this reference. A copy of Executive Order No. 11246 is available for inspection at, and on file with, the Palmdale City Clerk’s Office. 11-14Concord - Document ID: generated after first signature 17 FINANCIAL INTEREST CERTIFICATION

18.2 CONTRACTOR shall not employ any City official or employee to perform any work required pursuant to this Contract.

19.2 The law of the state of California shall govern this Contract. The venue of any legal action, either formal or informal, shall be the County of Los Angeles.

12-14Concord - Document ID: generated after first signature 20 NOTICES
Any notice required under this Contract shall be in writing, addressed to the appropriate party at its address on the signature page and given personally or by registered or certified mail postage prepaid, or by a commercial courier service. All notices shall be effective upon the date of receipt.
21 ENTIRE AGREEMENT AND AMENDMENTS

21.1 This Contract is the complete Agreement between the parties and supersedes all prior proposals, agreements, and understandings between the parties and may not be modified or terminated orally.

21.3 The failure of any party to enforce against another party any provision of this Contract shall not constitute a waiver of that party’s right to enforce such a provision at a later time, and shall not serve to vary the terms of this Contract. 13-14Concord - Document ID: generated after first signature 22 ATTORNEY’S FEES

In Witness Whereof, the parties hereto have caused this Contract to be executed and attested by their respective officers thereunto duly authorized.

CITY OF PALMDALE: SERVICON SYSTEMS, INC.:

Salvador Mendez
City Manager Pro Tem

Enio Martinez
Executive Vice President of Operations

ADDRESS FOR NOTICE:

CITY OF PALMDALE
39110 3rd Street East, Suite C
Palmdale, CA 93550

ADDRESS FOR NOTICE:

SERVICON SYSTEMS, INC.
3965 Landmark Street
Culver City, CA 90232
APPROVE AS TO FORM:

Alexandra Halfman
Acting City Attorney

ATTEST:

Roxanne Faber
City Clerk

---------------------------------------- INTERNAL USE ONLY ----------------------------------------

■Certificate(s) and Endorsement(s) attached
■Confirmed business name on contract with certificate(s) □Attached Agreement Checklist and met all requirements
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EXHIBIT A

SCOPE OF WORK
SECTION A. GENERAL REQUIREMENTS AND PROVISIONS
The CONTRACTOR is responsible for the cleanliness and sanitation of City-owned facilities. Each service area is described in the Scope of Work and Facility Type Cleaning Specifications section(s). The description does not attempt to describe every detail or feature of the facility that is to be maintained by the CONTRACTOR.

For the services rendered pursuant to this Contract, the CONTRACTOR shall be compensated in accordance with the Recurring Services Fee Schedule Exhibits billing price per month for each facility and the Additional Services Fee Schedule Exhibit.

Performance Standards
CONTRACTOR shall satisfactorily perform the work and services at the requested frequencies during the hours specified herein. Inspections will be performed by CITY staff daily.

The specifications define the minimum level of service and frequency deemed acceptable. It is intended that the CONTRACTOR will schedule his/her operations to meet or exceed these requirements. It is further intended that the CONTRACTOR shall put forth a level of effort to provide a thorough cleaning of the fa cilities, not merely a surface cleaning. Some examples include but are not limited to: floors shall be waxed and buffed for a glossy shine, carpeted floors shall be completely and thoroughly vacuumed, windows shall be cleaned to where all film, smudges, and streaks are removed, and the restroom facilities cleaned and polished to approach the sanitary levels of a hospital.

It is the objective of the CITY to obtain full cleaning performance in accordance with the terms of the specifications and at the quality standards of work set forth in this Contract. To this end, the CITY is contracting for the complete performance of eac h cleaning job as specified in this Contract. Therefore, deductions for tasks not completed or not satisfactorily completed shall be made in accordance with the Performance Penalties section cited below.

A. The CITY’s facility Superintendent or designee shall contact the CONTRACTOR by telephone, or email to notify them of performance issues. The CITY’s facility Superintendent shall also notify the CONTRACTOR of the written complaint(s) received from building occupants.

B. The CITY’s facility Superintendent or designee shall maintain a file of incoming complaints, whether written, oral, or by telephone. This file shall contain the date, time, building, name of the person making the complaint, phone number , and time the CONTRACTOR was notified, or a copy of the notification letter and fax record.

C. Major problems require immediate attention and shall be responded to and corrected within two (2) hours.
a. Examples of major problems include but are NOT limited to , toilets not being cleaned, not stocking sufficient paper products in large areas, offices not being cleaned, trash not being removed, etc. The CITY’s Facility or Parks Superintendent or designee shall have the authority to classify a complaint as major or minor.

D. Minor problems require correction during the next day’s normal clean-up; however, a continuing record of minor complaints shall result in a deduction.

a. Examples of minor problems include, but are not limited to, trash that cannot be emptied, a small area that has not been vacuumed, toilet paper in one stall that is out, etc.

E. Failure by the CONTRACTOR to respond to specific complaints as stated above, as well as preventing occurrences of such complaints, may result in deductions of invoiced payments or termination of this contract agreement.

F. Proof of performance and adherence to specifications shall be upon the CONTRACTOR.

Support such as technical data, or other pertinent information shall be supplied by the CONTRACTOR at no cost to the CITY. The CITY shall be the sole judge as to the adequacy of supporting documentation.

G. The failure of the CONTRACTOR to appear on any scheduled visit without the advance approval of the facility Superintendent or his designee shall result in the deduction of the total price per visit for that location.

H. CONTRACTOR billing shall be done on a timely basis. CONTRACTOR shall submit itemized monthly invoices for work completed in the previous month.

Deficient Performance
CITY reserves the right to deduct from the payments due or to become due to the CONTRACTOR for deficient performance. The amount of such deductions will be based on the value and extent of the unsatisfactory work. A copy of the CITY inspection record for t he facility, with associated deduction calculation, will be furnished to the CONTRACTOR prior to a deduction being made.

All work determined by the facility Superintendent to be defective or deficient in any of the requirements shall be remedied by the CON TRACTOR at CONTRACTOR’s expense and in a manner acceptable to the City of Palmdale.

Automatic Vehicle Location Device
An automatic vehicle location device ( telematics) must be installed on all Company-Owner vehicles used to provide the municipal services specified herein. This device will report all custodial maintenance CONTRACT fleet activity to both the CITY and the CONTRACTOR. The CONTRACTOR is obligated to provide the city with reasonable access to the location device information if required for performance management.

Subcontractors
No portion of the work covered by these specifications can be subcontracted or assigned without prior approval of the CITY. Requests to subcontract all or any portion of services required by this Contract will be submitted to the CITY’s Facilities Superint endent, or his/her designee, at least thirty (30) days in advance of the proposed effective date of the subcontract. CONTRACTOR shall include in this written request a detailed description of how the CONTRACTOR plans to oversee the services performed by th e proposed subcontractor. CONTRACTOR shall be responsible for services provided by any subcontractor as if CONTRACTOR were providing the services with its own organization. Any subcontractor who will provide services shall have successfully passed a background check prior to commencing work. CONTRACTOR shall bear the expense of any subcontractor background checks.

Assignment
CONTRACTOR may not assign, sell or otherwise transfer this Contract without prior written consent of City of Palmdale.

SECTION B. SCOPE OF WORK – CUSTODIAL/JANITORIAL SERVICES The following are the general conditions for the work to be performed.

Frequency Schedule
Custodial services at each location shall be performed on the following schedule based on the frequency identified in the Facility List and Recurring Services Fee Schedule Exhibits unless otherwise noted or changed by an authorized City representative . Some special schedules may be required to meet the CITY’s needs.

• 7-day frequency Monday through Sunday
• 6-day frequency Monday through Saturday
• 5-day frequency Monday through Friday
• 4-day frequency Monday through Thursday
• 3-day frequency Tuesday through Thursday
• 2-day frequency Monday and Thursday, negotiable
• 1-day frequency Mondays, negotiable

Facility Type Cleaning Times
CITY facilities are to receive custodial service during the following time per facility type.

Facility Type Main Cleaning Additional Cleanings

1. Professional Office Buildings 10:00 PM – 6:00 AM n/a

2. Lobbies 10:00 PM – 6:00 AM n/a

3. Restrooms 10:00 PM – 6:00 AM n/a

4. Kitchens and Bars 10:00 PM – 6:00 AM n/a

5. Pool Facilities 10:00 PM – 6:00 AM n/a

6. Gymnasium 10:00 PM – 6:00 AM n/a

7. Park Restrooms 10:00 PM – 6:00 AM 4:00 PM – 5:00 PM

8. Palmdale Transportation Center 12:00 AM – 4:00 AM 7:00 AM – 8:00 AM 10:00 AM – 11:00 AM
2:00 PM – 3:00 PM
6:00 PM – 7:00 PM

9. Wood Floors 10:00 PM – 6:00 AM n/a

10. Multi-Use 10:00 PM – 6:00 AM n/a

11. Library 10:00 PM – 6:00 AM 1:00 PM – 2:00 PM
5:00 PM – 6:00 PM

12. DryTown Water Park 10:00 PM – 6:00 AM n/a

Alterations to these times for regular custodial/janitorial service are not allowed unless authorized by CITY representative. Any deviations from this schedule must be sent via email to an authorized CITY representative for approval at least 24 hours in advance of the requested change in time.

This schedule does not apply to any special and/or additional services as referenced in the Additional Services Fee Schedule Exhibit made at the request of an authorized CITY representative.

Holiday Schedule
The City of Palmdale observes the following holidays:

• New Year’s Day
• Martin Luther King Jr. Day
• Presidents Day
• Memorial Day
• Juneteenth Day
• Independence Day
• Labor Day
• Veterans Day
• Thanksgiving Day
• Day After Thanksgiving
• Christmas Eve
• Christmas Day
• New Year’s Eve

Custodial services will not be performed at any facilities on these designated holidays except for Park Restrooms and Palmdale Transportation Center Facility Types , which are maintained/serviced 365 days per year. Additionally, DryTown W ater Park will require cleaning on holidays when the park is open/in-season (April 01 through September 30). A holiday schedule will be provided to CONTRACTOR each year for scheduling and reference.

Supplies
The supplies necessary to perform custodial services as required will be the responsibility as follows:

The CITY will supply the following supplies for custodial service:

• Any and all paper products, including but not limited to toilet paper and hand towels • Any and all cleaning chemicals – chemicals must be used out of a dilutional control system only.
• Urinal deodorizers and filter cartridges
• Graffiti remover
• Paint and painting supplies

The CONTRACTOR will supply the following supplies for custodial services:

• Any and all rags, towels, and equipment utilized for cleaning • Any and all floor-related mops and/or brooms and equipment • Any other supplies not listed above in CITY provided supplies in order to complete required cleaning specifications

General Instructions
The following are general instructions to follow when providing custodial services:

• CONTRACTOR shall have all sites inspected and ready to open by 6:00 am. • CONTRACTOR shall contact authorized/designated CITY representative each day to confirm that all sites have been inspected and are ready to open.

• CONTRACTOR will have custodial supplies provided by the CITY, as described in Supplies above, picked up from the Maintenance Yard Warehouse (39110 3rd Street East) on Fridays and delivered to appropriate sites for custodial services and for stocking custodial closets at CITY facilities. The request for needed supplies shall be made in writing to the authorized/designated CITY representative at least 24 hours in advance. • CONTRACTOR shall provide written inspection reports for all facilities once per month (30-day period) and no later than the second Tuesday of the month. • CONTRACTOR will be required to meet and include facility inspections with authorized/designated CITY representative(s) once per week. Frequency of these meetings may be altered per the discretion of the authorized/designated CITY representative.
• The request for any Additional Services as outlined in the Additional Services Fee Schedule Exhibit will be made by authorized/designated CITY representative. • CONTRACTOR shall provide to authorized/designated CITY representative(s) names and phone numbers of all CONTRACTOR’s supervisory staff, including emergency contact names and phone numbers.
• CONTRACTOR shall not move or disturb any papers or folders on desktops. • CONTRACTOR shall put back in its place any objects, including chairs, and/or waste receptacles moved to perform cleaning services.
• CONTRACTOR shall use safety/warning signs when cleaning all carpet and floor areas. • CONTRACTOR shall adhere to all local, state, and federal safety and health regulations when providing custodial services.

SECTION C. FACILITY TYPE CLEANING SPECIFICATIONS

1. Professional Office Buildings
A. Daily Specifications
All items below are to be completed each visit:

• Empty trash receptacles and replace liners (where applicable) both interior and exterior.
• Empty all recycling containers at desks into large 35-gallon Blue Recycling Cart. • Empty all shredders into large 35-gallon Recycling Cart. • Dust all reachable surfaces in all offices and copy and file rooms without the use of a ladder with a dust cloth or dust mitt (feather dusters are prohibited). Surfaces include, but are not limited to, desks and/or desktops, cabinets, countertops, blinds, thermostats, other furniture, computer equipment (including monitor, keyboard, and CPU), phones, calculators, picture frames, and other decorative items.
• Clean all interior glass on partitions, walls, and doors. • Clean any glass in a public entryway.
• Clean desktop and conference table glass.
• Organize conference room chairs in an orderly manner. • Clean any kitchenette or break areas, including sanitizing sinks, counters, tables, microwaves in and out, and front of refrigerator and appliances. • Vacuum all carpeting.
• Sweep and spot mop where needed all non-carpet flooring, including remove any scuff and heel marks.
• Clean and sanitize public phones.

• Clean and sanitize drinking fountains and/or water coolers. • Clean elevators, including vacuuming and/or cleaning floors threshold and walls, clean and polish metalwork and woodwork (as applicable). • Inspect and remove any debris or trash inside or outside perimeter of parking lot trash enclosures.
• Maintain custodial closet organization.
• Notify authorized/designated CITY representative/s of any maintenance issues, including but not limited to plumbing issues, vandalism, broken or hazardous fixtures or other hazardous conditions, and lighting issues. Reports are to be sent daily via email t o authorized/designated CITY representative/s. Hazards or potential hazards are to be emailed and phoned in to authorized/designated CITY representative/s.

B. Weekly Specifications
All items below are to be completed once per week (7-day period):

• Mop all non-carpeted flooring, including stairwells and landings using disinfectant cleaner.
• Wipe down both sides of interior doors , door handles, removing marks, including fingerprints.
• Wipe down and remove any marks on all light switches. • Clean and sanitize all phones and computer keyboards. • Clean handrails.
• Clean all directory signs and name plates.
• Clean all cabinet doors, applying furniture polish to all wood doors. • Change out all mop heads – both wet and dry (dust).
• Clean the desk countertops, walls, and partitions and remove marks. • Clean and disinfect with enzymes and water any floor drains and sinks, where applicable.
• Clean and sanitize inside and outside of microwaves.
• Clean outside of the refrigerator.

C. Monthly Specifications
All items below are to be completed once per month (30-day period):

• Lift and clean underneath the desk glass tops and under countertops. • Remove marks from desk chair mats.
• Clean and mop custodial closets.
• Flush all floor drains with hot water, removing any standing water and adding enzymes to drain, where applicable.
• Vacuum all upholstered furniture.
• Clean/dust all high areas, including but not limited to ledges, windowsills, moldings, pictures, HVAC registers, and ceilings
• Buff and wax all vinyl composition flooring – removing any wax that may splash on baseboards.
• Clean all exterior and interior windows, including window frames, using any method that will leave the window clean and streak-free. Windows excluded from this requirement are any windows higher than 10 feet. Windows above 10 feet will

be cleaned as requested and priced in the Additional Services Fee Schedule Exhibit.
• Clean all lighting fixtures, including any and all under cabinet lighting. • Clean all window blinds.
• Clean underside all desktops, countertops, and tabletops. • Vacuum under all desktops, countertops, and tabletops, including around edges and baseboards.

D. Quarterly Specifications
All items below are to be completed once per quarter (90-day period):

• Clean all carpet, including stairs, using a professional grade, powered carpet cleaning machine with hot water tank.
• Carpets shall be vacuumed and cleaned in their entirety , capturing all dirt and debris along corners and edges, removing all stains throughout carpet area. • Vacuum all draperies.
• Clean baseboards, including corners and remove any dirt and/or scuff marks. • Strip, clean, and wax all composition vinyl flooring, including custodial closet floors – removing any wax that may splash on baseboards.
• Polish or oil all woodwork in facility type.

2. Lobbies
A. Daily Specifications
All items below are to be completed each visit:
• Empty trash receptacles and replace liners (where applicable) both interior and exterior.
• Vacuum all carpeting and floor mats.
• Sweep and mop all non -carpeted flooring, including removing any scuff and heel marks, using disinfectant cleaner.
• Clean all interior glass on partitions, walls, and doors. • Clean any glass in a public entryway.
• Clean and sanitize, with residue and film free finish, all surfaces including but not limited to tabletops and countertops.
• Maintain custodial closet organization.
• Notify authorized/designated CITY representative/s of any maintenance issues, including but not limited to plumbing issues, vandalism, broken or hazardous fixtures or other hazardous conditions, and lighting issues. Reports are to be sent daily via email t o authorized/designated CITY representative/s. Hazards or potential hazards are to be emailed and phoned in to authorized/designated CITY representative/s.

B. Weekly Specifications
All items below are to be completed once per week (7-day period):
• Wipe down and remove any marks on all light switches. • Clean and sanitize all phones and computer keyboards. • Clean handrails.

• Clean all directory signs and name plates.
• Wipe down both sides of interior doors removing marks, including fingerprints. • Clean all cabinet doors - applying furniture polish to all wood doors. • Change out all mop heads – both wet and dry (dust).
• Clean all countertops, walls, and partitions and remove marks. • Clean and disinfect with enzymes and water any floor drains and sinks, where applicable.

C. Monthly Specifications
All items below are to be completed once per month (30-day period):

• Clean under countertops.
• Remove marks from desk chair mats.
• Flush all floor drains with hot water, removing any standing water and adding enzymes to drain, where applicable.
• Vacuum all upholstered furniture.
• Clean/dust all high areas, including but not limited to ledges, windowsills, moldings, pictures, HVAC registers, and ceilings.
• Buff and wax all vinyl composition flooring – removing any wax that may splash on baseboards.
• Clean all lighting fixtures, including all under cabinet lighting. • Clean underside of all desktops, countertops, and tabletops. • Vacuum under all desktops, countertops, and tabletops, including around edges and baseboards.
• Clean all window blinds.
• Clean all exterior and interior windows, including window frames, using any method that will leave the window clean and streak-free. Windows excluded from this requirement are any windows higher than 10 feet. Windows above 10 feet will be cleaned as requested and priced in Additional Services Fee Schedule Exhibit.

D. Quarterly Specifications
All items below are to be completed once per quarter (90-day period):

• Clean all carpets, including stairs, using a professional grade, powered carpet cleaning machine with hot water tank.
• Carpets shall be vacuumed and cleaned in their entirety , capturing all dirt and debris along corners and edges, removing all stains throughout carpet area. • Vacuum all draperies.
• Clean baseboards, including corners and remove any dirt and/or scuff marks. • Strip, clean, and wax all composition vinyl flooring, including custodial closet floors – removing any wax that may splash on baseboards.
• Polish or oil all woodwork in facility type.

3. Restrooms
A. Daily Specifications
All items below are to be completed each visit:

• Dust and clean any and all signage inside and outside of restroom. • Clean and sanitize all doors, including stall doors and entry and exit doors. • Mop and disinfect flooring, paying special attention to flooring around urinals and toilet bowls.
• Clean, disinfect, and sanitize entire urinals, toilet bowls, sink fixtures (includes inside and outside of fixtures).
• Clean and disinfect all exposed plumbing, countertops, and dispensers to a residue free finish.
• Empty and sanitize waste receptacles and sanitary napkin receptacles and replace liners.
• Clean all mirrors, leaving smudge and streak free finish. • Clean and sanitize all walls (including any shower stalls where applicable), partitions, ceilings, ledges, and baseboards.
• Refill toilet paper, seat covers, hand soap, and hand towel dispensers to capacity. • Check urinal deodorizer blocks and screens and replace when needed. • Maintain custodial closet organization.
• Notify authorized/designated CITY representative/s of any maintenance issues, including but not limited to plumbing issues, vandalism, broken or hazardous fixtures or other hazardous conditions, and lighting issues. Reports are to be sent daily via email t o authorized/designated CITY representative/s. Hazards or potential hazards are to be emailed and phoned in to authorized/designated CITY representative/s.

B. Weekly Specifications
All items below are to be completed once per week (7-day period):

• Pour enzymes down all floor drains.

C. Monthly Specifications
All items below are to be completed once per month (30-day period):

• Clean and mop custodial closets.

4. Kitchens and Bars
A. Daily Specifications
All items below are to be completed each visit:

• Clean and sanitize the following:
o Food prep surfaces
o Appliances
o Counter tops
o Cabinets
o Sinks
o Faucets
o Dispensers
o Waste receptacles
o Exposed plumbing
o Floor sinks

o Vent hoods surface
o All flooring leaving no residue
o Light switches
o Signs
• Remove all scuff marks from flooring.
• Empty all trash receptacles, replace liners, and wash/sanitize as needed. • Clean refrigerators, microwaves, and any other appliances. • Maintain custodial closet organization.
• Notify authorized/designated CITY representative/s of any maintenance issues, including but not limited to plumbing issues, vandalism, broken or hazardous fixtures or other hazardous conditions, and lighting issues. Reports are to be sent daily via email to autho rized/designated CITY representative/s. Hazards or potential hazards are to be emailed and phoned in to authorized/designated CITY representative/s.

B. Weekly Specifications
All items below are to be completed once per week (7-day period):

• Clean and sanitize all walls to maintain Los Angeles County Public Health requirements.
• Clean and disinfect with enzymes and water any floor sinks. • Clean and sanitize all floor mats.
• Polish refrigerators, microwaves, and any other appliances to a streak and smudge free finish (including all stainless-steel fixtures and/or appliances). • Sweep and mop the interior of all refrigerators/freezers (where applicable). • Wipe down both sides of interior doors removing marks, including fingerprints. • Clean and sanitize all phones.
• Clean and sanitize all handrails.
• Clean all cabinet doors - applying furniture polish to all wood doors, where applicable.
• Change out all mop heads – both wet and dry (dust).
• Clean all walls and partitions and remove marks.

C. Monthly Specifications
All items below are to be completed once per month (30-day period):

• Clean and degrease all vent and exhaust hoods, including any screens. • Deep clean all flooring by method of steam cleaning and degreaser. • Clean all partition glass/sidelights, interior door glass windows, and all other glass or windows within facility type.
• Clean/dust all interior window frames and blinds (if applicable). • Remove cobwebs, including around ceiling.
• Clean all lighting fixtures, including all under cabinet lighting.

D. Quarterly Specifications
All items below are to be completed once per quarter (90-day period):

• Polish or oil all woodwork - applying furniture polish (as applicable).

5. Pool Facilities (including locker rooms and shower areas) A. Daily Specifications
All items below are to be completed each visit:

• Empty trash receptacles and replace liners (where applicable) both interior and exterior.
• Refill toilet paper, seat covers, hand soap, and hand towel dispensers to capacity. • Mop and disinfect all flooring, including lobby and corridors within the Facility Type. • Clean, disinfect, and sanitize all dressing areas, showers, urinals, toilet bowls, sink fixtures (includes inside and outside of fixtures), countertops, benches, and lockers (lockers to be hand cleaned – no spray cleaning permitted). • Clean and disinfect all exposed plumbing, countertops, and dispensers to a residue free finish.
• Clean all interior glass, including mirrors, in partitions, walls, and doors (as applicable) to smudge and streak-free finish.
• Dust all reachable surfaces in all offices and copy and file rooms without the use of a ladder with a dustcloth or dust mitt (feather dusters are prohibited). Surfaces include, but are not limited to, desks and/or desktops, cabinets, countertops, blinds, thermostats, other furniture, computer equipment (including monitor, keyboard, and CPU), phones, calculators, picture frames, and other decorative items.
• Empty and sanitize sanitary napkin receptacles and replace liners. • Check urinal deodorizer blocks and screens and replace them when needed. • Check waterless urinal filter cartridges and replace them when needed, where applicable.
• Clean and sanitize public phones.
• Clean and sanitize drinking fountains and/or water coolers. • Maintain custodial closet organization.
• Inspect and remove any debris or trash inside or outside perimeter of parking lot trash enclosures.
• Notify authorized/designated CITY representative/s of any maintenance issues, including but not limited to plumbing issues, vandalism, broken or hazardous fixtures or other hazardous conditions, and lighting issues. Reports are to be sent daily via email t o authorized/designated CITY representative/s. Hazards or potential hazards are to be emailed and phoned in to authorized/designated CITY representative/s.

B. Weekly Specifications
All items below are to be completed once per week (7-day period):

• Clean all directory signs and name plates.
• Clean and sanitize all non-public phones and computer keyboards. • Wipe down and remove any marks on all light switches. • Clean all handrails.
• Clean all cabinet doors - applying furniture polish to all wood doors. • Change out all mop heads – both wet and dry (dust).
• Clean all walls and partitions and remove marks.
• Clean and disinfect with enzymes and water any floor drains and sinks, where applicable.

C. Monthly Specifications
All items below are to be completed once per month (30-day period):

• Clean and mop custodial closets.
• Scrub shower tile and grout.
• Clean all exterior and interior windows, including window frames, using any method that will leave the window clean and streak-free. Windows excluded from this requirement are any windows higher than 10 feet. Windows above 10 feet will be cleaned as requested and priced in the Additional Services Fee Schedule Exhibit.
• Clean the underside of all desktops, countertops, and tabletops. • Vacuum under all desktops and around edges and baseboards. • Remove marks from desk chair mats (if applicable).
• Flush all floor drains with hot water, removing any standing water and adding enzymes to drain, where applicable.
• Vacuum all upholstered furniture.
• Clean/dust all high areas, including but not limited to ledges, windowsills, moldings, pictures, HVAC registers, and ceilings.
• Buff and wax all vinyl composition flooring – removing any wax that may splash on baseboards.
• Clean all lighting fixtures, including all under-cabinet lighting. • Clean all window blinds.

D. Quarterly Specifications
All items below are to be completed once per quarter (90-day period):

• Clean all carpets, including stairs, using a professional-grade, powered carpet cleaning machine with a hot water tank.
• Carpets shall be vacuumed and cleaned in their entirety, capturing all dirt and debris along corners and edges, and removing all stains throughout the carpet area.
• Vacuum all draperies.
• Clean baseboards, including corners and remove any dirt and/or scuff marks. • Strip, clean, and wax all composition vinyl flooring, including custodial closet floors – removing any wax that may splash on baseboards.
• Polish or oil all woodwork in facility type.

6. Gymnasiums
A. Daily Specifications
All items below are to be completed each visit:

• Empty trash receptacles and replace liners (where applicable) both interior and exterior.
• Remove and dispose of any trash found outside trash receptacles. • Spot mop all spills or soiled areas of flooring and remove any gum or scuff marks. • Remove any gum from bleachers.
• Clean all markings, including fingerprints, off all doors and frames. • Clean desktop glass (if applicable).

• Clean any kitchenette or break areas, including sanitizing sinks, counters, tables, and appliances.
• Clean and sanitize public phones.
• Clean and sanitize drinking fountains and/or water coolers. • Clean all interior glass, including mirrors, in partitions, walls, and doors (as applicable) to smudge and streak-free finish.
• Remove any graffiti, graffiti remover to be supplied by City of Palmdale. • Notify authorized/designated CITY representative/s of any maintenance issues, including but not limited to plumbing issues, vandalism, broken or hazardous fixtures or other hazardous conditions, and lighting issues. Reports are to be sent daily via email t o authorized/designated CITY representative/s. Hazards or potential hazards are to be emailed and phoned in to authorized/designated CITY representative/s.
• Inspect the high lighting and report any issues and/or outages to authorized/designated CITY representative.

B. Weekly Specifications
All items below are to be completed once per week (7-day period):

• Clean all door thresholds.
• Dust and sanitize all wall pads, including dusting top ledges of wall pads. • Clean all directory signs and name plates.
• Clean and sanitize all non-public phones and computer keyboards. • Wipe down and remove any marks on all light switches. • Clean handrails.
• Clean all cabinet doors - applying furniture polish to all wood doors. • Auto scrub all wood flooring using a white pad.

C. Monthly Specifications
All items below are to be completed once per month (30-day period):

• Clean and mop custodial closets.
• Clean all exterior and interior windows, including window frames, using any method that will leave the window clean and streak-free. Windows excluded from this requirement are any windows higher than 10 feet. Windows above 10 feet will be cleaned as requested and priced in Additional Services Fee Schedule Exhibit.
• Clean underside of all desktops, countertops, and tabletops. • Vacuum under all desktops and around edges and baseboards. • Remove marks from desk chair mats (as applicable).
• Flush all floor drains with hot water, removing any standing water and adding enzymes to drain, where applicable.
• Vacuum all upholstered furniture (as applicable).
• Clean/dust all high areas, including but not limited to ledges, windowsills, moldings, pictures, HVAC registers, and ceilings.
• Buff and wax all vinyl composition flooring – removing any wax that may splash on baseboards (as applicable).
• Clean all lighting fixtures, including all under cabinet lighting (except high lighting). • Clean all window blinds.

D. Quarterly Specifications
All items below are to be completed once per quarter (90-day period)

• Clean all carpets, including stairs, using a professional grade, powered carpet cleaning machine with hot water tank.
• Carpets shall be vacuumed and cleaned in their entirety, capturing all dirt and debris along corners and edges, removing all stains throughout carpet area. • Vacuum all draperies.
• Clean baseboards, including corners and remove any dirt and/or scuff marks. • Strip, clean, and wax all composition vinyl flooring, including custodial closet floors – removing any wax that may splash on baseboards.
• Polish or oil all woodwork in facility type.

7. Park Restrooms
A. Daily Specifications
All items below are to be completed each visit:

• Dust and clean all signage inside and out on restroom building. • Clean and sanitize all doors, including stall doors and entry and exit doors to the building.
• Wet mop and disinfect flooring, paying special attention to flooring around urinals and toilet bowls.
• Clean any alkaline deposits and neutralize enzymes around urinals and toilet bowls.
• Clean, disinfect, and sanitize entire urinals, toilet bowls, sink fixtures (includes inside and outside of fixtures), and all dispensers. Sanitize walls as required. • Empty and clean trash containers inside restroom facility and replace liners as needed.
• Dust and clean all walls, partitions, ceilings, and ledges. • Refill toilet paper, hand soap, and hand towel dispensers. • Remove any gum or other material, including stickers, on restroom floors, fixtures, partitions, counters, or any other area within restroom facility. • Notify authorized/designated CITY representative/s of any maintenance issues, including but not limited to plumbing issues, vandalism, broken or hazardous fixtures or other hazardous conditions, and lighting issues. Reports are to be sent daily via email t o authorized/designated CITY representative/s. Hazards or potential hazards are to be emailed and phoned in to authorized/designated CITY representative/s.
• Maintain custodial closet organization.
• Throw away all empty boxes. Do not collect recyclables in the custodial closets. • Make an effort to unclog toilets and urinals (most times debris just needs to be removed from toilet or urinal by hand) prior to contacting CITY staff. • Trash and debris shall not be swept into planters but picked up and placed in trash can.
• Under no circumstances shall cleaning liquids, wastewater, or chemical-based cleaning solutions be drained, poured, or otherwise disposed of into planters, landscaped areas, soil, tree wells, or any permeable surfaces.

B. Weekly Specifications
All items below are to be completed once per week (7-day period):

• Clean and disinfect with enzymes and water any floor drains and sinks, where applicable

8. Palmdale Transportation Center
A. Daily Specifications
All items below are to be completed as noted below:

a. Restroom Cleaning – each visit
o Maintain custodial closet organization.
o Clean and sanitize all doors, including stall doors and entry, exit doors and partitions of restrooms.
o Mop and disinfect flooring in restrooms, paying special attention to flooring around urinals and toilet bowls.
o Clean, disinfect, and sanitize entire urinals, toilet bowls, sink fixtures (includes inside and outside of fixtures).
o Clean and disinfect all exposed plumbing, countertops, and dispensers to a residue free finish.
o Empty and sanitize waste receptacles and sanitary napkin receptacles and replace liners.
o Clean all mirrors, leaving smudge and streak free finish. o Refill toilet paper, seat covers, hand soap, and hand towel dispensers to capacity.
o Check urinal deodorizer blocks and screens and replace them when needed.
o Empty trash receptacles and replace liners (where applicable) both interior and exterior.
o Sweep and spot mop where needed all non -carpet flooring, including remove any scuff and heel marks.
o Clean and sanitize public phones.
o Clean and sanitize drinking fountains and/or water coolers. o Clean and sanitize vending machines.
o Clean any glass in a public entryway.
o Organize conference room chairs in an orderly manner. o Clean any kitchenette or break areas, including sanitizing sinks, counters, tables, and appliances.

b. Once Per Day
Restroom cleaning as above, plus the following:
o Notify authorized/designated CITY representative/s of any maintenance issues, including but not limited to plumbing issues, vandalism, broken or hazardous fixtures or other hazardous conditions, and lighting issues. Reports are to be sent daily via email to authorized/designated CITY representative/s. Hazards or potential hazards are to be emailed and phoned in to authorized/designated CITY representative/s.

o Dust all reachable surfaces in all offices and copy and file rooms without the use of a ladder with dust cloth or dust mitt (feather dusters are prohibited). Surfaces include, but are not limited to, desks and/or desktops, cabinets, countertops, blinds, thermostats, other furniture, computer equipment (including monitor, keyboard, and CPU), phones, calculators, picture frames, and other decorative items. o Clean all interior glass on partitions, walls, and doors. o Clean desktop glass.
o Clean all walls, partitions, ceilings, ledges, and baseboards. o Dust and clean all signage inside and outside of restrooms. o Vacuum all carpeting.
o Mop and disinfect all non-carpeted flooring.

B. Weekly Specifications
All items below are to be completed once per week (7-day period):

• Wipe down and remove any marks on all light switches. • Clean and sanitize all phones and computer keyboards. • Clean handrails.
• Clean all directory signs and name plates.
• Clean all cabinet doors - applying furniture polish to all wood doors. • Change out all mop heads – both wet and dry (dust).
• Clean all countertops, walls, and partitions and remove marks. • Clean and disinfect with enzymes and water any floor drains and sinks, where applicable.
• Sweep and wet mop all ceramic tile floors.

C. Monthly Specifications
All items below are to be completed once per month (30-day period):

• Clean underside all desktops, countertops, and tabletops. • Vacuum/clean under all desktops and around edges and baseboards. • Remove marks from desk chair mats.
• Flush all floor drains with hot water, removing any standing water and adding enzymes to drain, where applicable.
• Vacuum all upholstered furniture.
• Clean/dust all high areas, including but not limited to ledges, windowsills, moldings, pictures, HVAC registers, and ceilings.
• Buff and wax all vinyl composition flooring – removing any wax that may splash on baseboards.
• Remove cobwebs, including around ceiling.
• Clean all lighting fixtures, including all under cabinet lighting. • Clean all window blinds.
• Clean all exterior and interior windows, including window frames, using any method that will leave the window clean and streak-free. Windows excluded from this requirement are any windows higher than 10 feet. Windows above 10 feet will be cleaned as requested and priced in Additional Services Fee Schedule Exhibit.

D. Quarterly Specifications
All items below are to be completed once per quarter (90-day period):

• Clean all carpets, including stairs, using a professional grade, powered carpet cleaning machine with hot water tank.
• Carpets shall be vacuumed and cleaned in their entirety, capturing all dirt and debris along corners and edges, removing all stains throughout carpet area. • Vacuum all draperies.
• Clean baseboards, including corners and remove any dirt and/or scuff marks. • Strip, clean, and wax all composition vinyl flooring, including custodial closet floors – removing any wax that may splash on baseboards.
• Polish or oil all woodwork in facility type.

9. Wood Flooring
A. Weekly Specifications
All items below are to be completed once per week (7-day period):

• Auto scrub all wood flooring using a white pad, including all dance floors and multi- use wood flooring.

10. Multi-Use
A. Daily Specifications
All items below are to be completed each visit:

• Empty trash receptacles and replace liners (where applicable) both interior and exterior.
• Dust all reachable surfaces without the use of a ladder with a dust cloth or dust mitt (feather dusters are prohibited). Surfaces include, but are not limited to, cabinets, desks, blinds, thermostats, countertops, other furniture, desks and/or desktops, phones, pictures and/or picture frames, and other decorative items. • Clean all interior glass on partitions, walls, and doors. • Clean any glass in a public entryway.
• Clean desktop and conference table glass.
• Organize conference room chairs in an orderly manner. • Clean any kitchenette or break areas, including sanitizing sinks, counters, tables, and appliances.
• Vacuum all carpeting and spot clean as needed.
• Sweep and spot mop where needed all non-carpet flooring, including remove any scuff and heel marks.
• Clean and sanitize public phones.
• Clean and sanitize drinking fountains and/or water coolers. • Clean elevators, including vacuuming and/or cleaning floors and walls, clean and polish metalwork and woodwork (as applicable).
• Maintain custodial closet organization.
• All tables and chairs shall be sanitized.
• Dumpster/trash enclosures shall be free of trash and debris.

• Notify authorized/designated CITY representative/s of any maintenance issues, including but not limited to plumbing issues, vandalism, broken or hazardous fixtures or other hazardous conditions, and lighting issues. Reports are to be sent daily via email t o authorized/designated CITY representative/s. Hazards or potential hazards are to be emailed and phoned in to authorized/designated CITY representative/s.

B. Weekly Specifications
All items below are to be completed once per week (7-day period):

• Clean all exterior and interior windows, including window frames, using any method that will leave the window clean and streak-free. Windows excluded from this requirement are any windows higher than 10 feet. Windows above 10 feet will be cleaned as requested and priced in Additional Services Fee Schedule Exhibit.
• Mop all non-carpeted flooring, including stairwells and landings using disinfectant cleaner.
• Wipe down both sides of interior doors removing marks, including fingerprints. • Wipe down and remove any marks on all light switches. • Clean and sanitize all phones and computer keyboards. • Clean handrails.
• Clean all cabinet doors, applying furniture polish to all wood doors. • Change out all mop heads – both wet and dry (dust).
• Clean the desk countertops, walls, and partitions and remove marks. • Clean and disinfect with enzymes and water any floor drains and sinks, where applicable.

C. Monthly Specifications
All items below are to be completed once per month (30-day period):

• Clean baseboards, including corners and remove any dirt and/or scuff marks. • Clean window blinds.
• Lift and clean underneath desk glass tops, countertops, and tabletops. • Clean underside of all desktops, countertops, and tabletops. • Vacuum under all desktops and around edges and baseboards. • Remove marks from desk chair mats, where applicable.
• Clean and mop custodial closets.
• Flush all floor drains with hot water, removing any standing water and adding enzymes to drain, where applicable.
• Vacuum all draperies and upholstered furniture.
• Clean/dust all high areas, including but not limited to ledges, windowsills, moldings, pictures, HVAC registers, and ceilings.
• Buff and wax all vinyl composition flooring – removing any wax that may splash on baseboards.
• Clean all lighting fixtures, including all under cabinet lighting.

D. Quarterly Specifications
All items below are to be completed once per quarter (90-day period):

• Clean all carpets, including stairs, using a professional grade, powered carpet cleaning machine with hot water tank.
• Carpets shall be vacuumed and cleaned in their entirety, capturing all dirt and debris along corners and edges, removing all stains throughout carpet area. • Vacuum all draperies.
• Clean baseboards, including corners and remove any dirt and/or scuff marks. • Strip, clean, and wax all composition vinyl flooring, including custodial closet floors – removing any wax that may splash on baseboards.
• Polish or oil all woodwork in facility type.

Additional Services
The CITY reserves the right, at any time during the term of this Agreement, to order extra work beyond the Scope of Work or make changes by altering, adding to, or deducting from said work, without invalidating this Agreement. This may include initiating c ustodial operations, or suspending or reducing existing custodial services, if deemed necessary (e.g., adding new sites, site closures, or changes in site programming). If additional sites are added, the CITY and CONTRACTOR shall mutually agree on the additional square footage to be maintained, and the CONTRACTOR shall submit a site cost proposal for CITY approval. Price per Visit on the Recurring Services Fee Schedule Exhibit may be used to calculate increases or decreases in frequency. Additional services , beyond the recurring scope, may be required on an as -needed basis, as outlined in the Additional Services Fee Schedule Exhibit.

No extra work may be undertaken without a written order from the CITY, which will incorporate any adjustments to (i) the Contract Sum and/or (ii) the time to perform the Agreement, subject to the written approval of the CONTRACTOR. It is understood that th is Section does not apply to services explicitly listed in the Scope of Services or reasonably contemplated therein. The CONTRACTOR acknowledges the risk that the services may be more costly or time -consuming than anticipated and agrees that no additional compensation will be provided for such discrepancies.

SECTION D. PERSONNEL REQUIREMENTS

Key Personnel
CONTRACTOR shall provide adequate experienced personnel, capable, of and devoted to the successful accomplishment of work to be performed under this contract. The CONTRACTOR must agree to assign specific individuals to the key positions.

A. CONTRACTOR agrees that, once assigned to work under this contract, key personnel shall not be removed or replaced without written notice to the CITY.

B. If key personnel are not available for work under this C ontract for a continuous period exceeding thirty (30) calendar days, or are expected to devote substantially less effort to the work than initially anticipated, the CONTRACTOR shall immediately notify the CITY, and shall, subject to the concurrence of the CITY, replace such personnel with personnel of substantially equal ability and qualifications.

CONTRACTOR shall be responsible for, but not limited to, the following:

1. Adherence to schedules

2. Maintenance or replacement of cleaning equipment

3. Notifying CITY of any personnel changes

4. Training of new personnel

Employee List
CONTRACTOR shall provide to the CITY’s facility Superintendent or designee an accurate list of all personnel who have any relationship to work performed within the scope of this Contract, prior to the employee starting work. List data shall indicate personnel by facility(s) in which they are assigned to work, and must include full names, aliases, home addresses, home telephone numbers, copies of drivers’ licenses and social securit y cards. Changes to the list shall be reported, in writing, to the CITY’s facility Superintendent within one (1) working day. Employees terminated by the C ONTRACTOR shall be reported the same day to the CITY’s facility Superintendent, unless it is after hours, then the next business morning shall be acceptable.

Removal of Staff
The CITY requires the CONTRACTOR to remove all CONTRACTOR personnel from CITY property who are deemed careless, incompetent, insubordinate, objectionable, or whose continued employment on the job is deemed to be contrary to public health, safety and welfare.

If, in the opinion of the CITY, an employee of the CONTRACTOR is incompetent or disorderly, refuses to perform in accordance with the terms and conditions of the contract, threatens or uses abusive language while on CITY property, or is otherwise unsatisfactory, upon CITY request, the CONTRACTOR shall remove that employee from all work under this Contract. It is the responsibility of the CONTRACTOR to provide the proper training for their employees.

Backup Staff
CONTRACTOR shall provide sufficient backup staff to cover absenteeism or extend existing workforce hours to compensate for absent staff. The backup staff shall adhere to the same background and security screenings as regular staff. The CITY reserves the right to request additional backup staff as deemed necessary.

Unauthorized Personnel
Employees of the CONTRACTOR shall not be assisted nor accompanied by any individual that is not an employee of the CONTRACTOR, while performing duties related to the Contract. This includes friends, children and/or other relatives. Employees of the CONTRACTOR that violate this stipulation shall be deemed objectionable to the CITY and shall not be allowed to work in CITY facilities.

Supervisors
CONTRACTOR shall provide qualified English-speaking supervision who shall be present at all times during contract operations, and who shall be responsible for both conduct and workmanship. The said supervisor shall be able to communicate effectively in both written and oral English. The supervision shall work with CITY personnel in planning and scheduling work for the completion of tasks. CONTRACTOR shall furnish only employees who are authorized, competent and skilled for work under this contract.

CONTRACTOR shall designate in writing to the CITY’s facility Superintendent, the name of the person assigned as the CONTRACTOR’s Project Manager with full authority to administer the terms of this Contract. The CONTRACTOR’s Project Manager shall have the ability to receive complaints by telephone, or email to facilitate timely corrective actions. An answering service or answering machine shall NOT be an acceptable means of contact for the CONTRACTOR’s Project Manager. The CONTRACTOR’s Project Manager shall be the Contract supervisor. The

working supervisors shall verify the cleanliness of facilities prior to releasing CONTRACTOR personnel each day.

CONTRACTOR shall always have competent working supervisor(s) on the job when custodial/janitorial services are being performed. Supervisor(s) shall be thoroughly familiar with the content and intent of this Contract. Any violation by the CONTRACTOR’s personnel of these requirements, or others established by the CITY, shall result in the removal of the employee from this Contract. Termination of this C ontract may result, at the discretion of the facility Superintendent, for repeated non-compliance of these requirements.

CONTRACTOR shall meet in conference with the CITY’s facility Superintendent or designee at a time to be agreed upon for administration of work, including review of inspection reports if requested. (CITY staff will be responsible for completing inspection reports on all facilities). At a minimum, inspection reports for the previous one -month period shall be reviewed by the CITY’s facility Superintendent or designee and the CONTRACTOR’s Project Manager at the first meeting of the following month.

• A checklist will be completed by the CONTRACTOR, or his designated supervisor, ensuring that all required tasks are completed daily. This checklist shall be turned into the Public Works Facilities and Parks Maintenance Divisions weekly.

• A monthly review of the CONTRACTOR’s performance will be conducted between Facilities and the CONTRACTOR. Any deficiencies in performance will be delivered to the CONTRACTOR in writing.

• In the event daily tasks are not completed daily, CITY will deduct the daily costs (price per required visit) for that day’s task. The CONTRACTOR needs to ensure all tasks listed for each facility have been completed each scheduled day. The CONTRACTOR will correct, within 24 hours, any deficiencies for any tasks labeled as daily, weekly, monthly, quarterly, semi-annually or annually. Should the CONTRACTOR fail to correct these deficiencies within the time stated, the CITY may take one or more of the following actions.

▪ Correction of the deficiencies may be made by the CITY and billed to the CONTRACTOR or deducted from the monthly billing.

▪ Procure service for correction of the deficiency from other sources and hold the CONTRACTOR responsible for any costs incurred.

▪ Terminate the contract.

Personnel
Personnel employed by the CONTRACTOR shall be competent, trustworthy and properly trained for the work requirements. The CONTRACTOR and employees shall be required to comply with all applicable regulations of the CITY, as directed, and full cooperation shall be expected and required at all times. CONTRACTOR shall notify the facility Superintendent immediately in writing of all changes on contract personnel by submitting name and address of employee and effective date of employment or termination. When, in the opinion of the CITY, an employee does constitute a satisfactory security risk, his/her employment of the contract will be denied.

Nondiscrimination
CONTRACTOR shall not engage in discrimination in employment of persons because of race, color, national origin, ancestry, sex, or religion of such persons. Violation of this provision may result in the imposition of penalties under the Labor Code Section 1735.

Background Check
• CONTRACTOR employees who will be working in buildings owned by the City of Palmdale must undergo a background check before starting employment. This process includes physical and drug testing.
• CONTRACTOR personnel must not have any pending criminal proceedings or felony convictions for the past seven years.
• Before assigning any personnel to a work assignment, the CONTRACTOR must provide written verification that all individuals recommended for the role are eligible for employment in accordance with all state and federal laws and have successfully passed the background check as outlined above.

The cost of this background check will be the responsibility of the CONTRACTOR.

Turnover
Employee wages and benefits are to be determined by CONTRACTOR. Since it is in the best interests of both CONTRACTOR and the City of Palmdale to have a stable workforce, CONTRACTOR is encouraged to provide sufficient compensation to maintain a minimum of absence and turnover. CITY may require CONTRACTOR to provide periodic absence/turnover reports for employees performing work under this Contract.

Training
CONTRACTOR shall provide each employee used in the performance of the contract for services with adequate training to competently perform the work requirements specified.

CONTRACTOR shall maintain a training record for each employee. The training record shall show as a minimum, the employee’s name, date of employment, the type and date of training received, as well as the training instructor. C ONTRACTOR shall present such records for inspection upon request by the CITY. CITY facility Superintendent may, from time to time, monitor CONTRACTOR s training activities.

As a minimum, CONTRACTOR shall provide each employee performing the Services with instruction in the following subject areas prior to beginning work in any of the facilities under this Contract, and again during each six-month period during the employee’s tenure:

(1) Orientation of custodial operations
(2) Cleaning Chemicals – proper use and dilution
(3) Tools & Equipment – proper use and care
(4) Rest Room Cleaning & Disinfection
(5) Office & Related Area cleaning
(6) Common & Public Use Area cleaning
(7) Common cleaning mistakes
(8) Quality Assurance & Inspection Techniques (for Contract Supervisor and Senior Custodians only)
(9) Building Security procedures – access, lockdown, alarm systems The time that each employee spends attending a training class shall not be applied to any minimum number of hours required for the performance of the Services. Respondents must have

qualified and trained staff with sufficient back-up personnel to successfully complete the contract requirements and provide evidence of the ability to work within tight time constraints.

CONTRACTOR shall have an ongoing training program for all staff. CONTRACTOR shall provide only personnel that have been fully trained for the performance of this work. Supervisors shall have been trained in supervision as well as technical training in custodial/janitorial services. As a minimum, the CONTRACTOR shall provide the number of productive hours, exclusive of meal breaks and formal training activities for personnel.

To assure personal safety and safeguard CITY property, all personnel used in the performance of work under this Contract shall be capable of both reading and communicating verbally in the English language, unless otherwise approved in writing by the CITY facility Superintendent, on a case-by-case basis.

Organizational Chart
CONTRACTOR shall prepare, keep on file, and furnish a copy to the CITY facility Superintendent, an organization chart. Organization charts shall be updated whenever a change is made and shall show assigned work areas of each employee, by name, by position and by scheduled hours of work.

Contractor Staff
CONTRACTOR shall keep a record of each of CONTRACTOR’s employees providing services pursuant to this Contract, as follows:

Name, address, and telephone number
Social Security number
California Driver’s License Number
Work classification and Rate of Pay
Emergency Contact Information
Date of Birth

CONTRACTOR’s lead person and all staff on any custodial/janitorial crew shall be able to read, write, speak, and understand the English language to the extent required for communication in person, via telephone and in writing with designated facilities and CITY representatives in connection with the custodial/janitorial duties to be performed. Only designated CONTRACTOR employees are permitted at the work site.

Uniforms
CONTRACTOR shall ensure that all of its employees are clean, neat, and appropriately attired with uniforms and work shoes at all times during the performance of the Services.

Area Assignments
Each employee shall be in its assigned area or station, properly equipped, uniformed, and ready to begin work at the beginning of the work shift and will remain in their work area during the entire work shift, exclusive of scheduled breaks.

Shift Report
At the beginning of each work shift, the Contract Supervisor shall report, in writing, to the CITY facility Superintendent any area assignments which are not filled.

CONTRACTOR shall prepare, keep on file and furnish a copy of the CITY facility Superintendent, a bi-weekly shift report which includes the following information:

• List of the names of all personnel present for work, showing the name of each person for each Area Assignment and the number of hours worked by each person in each such Assignment, as certified by Contractor’s time records.
• List of projects completed the past day, ready for inspection by the CITY facility Superintendent.
• List of any incidents of significance involving the Contractors’ employees in the performance of the services.

Non-Performance of Services
Services shall be considered not to have been performed when, in the judgment of the CITY facility Superintendent, any one or more of the following conditions exist:

• The services in an area were not performed in strict accordance with Exhibit A - Scope of Work

• The services were not performed within the specified shift.

• The employee performing the services had not received the specified training.

• The services were not performed in accordance with specified frequency.

• The services were not performed within the time specified.

• The service as requested was not completed in its entirety.

• Failure to provide supervision, adequate to ensure conformance with the specifications will be considered deficient performance. Failure to correct a notice of deficient performance from the CITY may constitute cause for termination of the CONTRACTOR.

Care of Facilities
CONTRACTOR’s employees shall regularly observe the general condition of all facilities and report problem areas to C ONTRACTOR r’s supervisor or lead custodian. C ONTRACTOR shall be responsible for knowledge of and use of all fire alarms and fire prevention equipment. In case of emergency, Contractor shall notify the Los Angeles County Sheriff’s Department by dialing 911 and shall then call the CITY’s facility Superintendent or his/her designee immediately.

Security
CONTRACTOR’s personnel shall not be allowed in CITY facilities outside of normal business hours unless they are performing work for the CONTRACTOR. All CONTRACTOR personnel are required to provide proof of identity when requested to do so by CITY personnel.

All workspaces shall be locked and the lights turned off when cleaning in each area has been completed. Security lights (as directed) shall be turned on prior to leaving the facility. The electronic security system (where installed) shall be properly disarmed and armed each time after- hours access is made. All exit doors are to remain locked while the C ONTRACTOR is in the space. The CONTRACTOR shall not block open occupant or exterior doors for any reason. The CONTRACTOR is not to assist entry of anyone exc ept C ONTRACTOR’s employees or

Police/Fire personnel. Close and lock any exterior windows. CONTRACTOR’s personnel shall immediately report to their supervisor and CITY personnel, problems dealing with unauthorized or suspicious persons, conditions indicating theft, break -in or vandalism, and building system failures. The CONTRACTOR’s employees shall report emergency situations such as: fire, smoke, unusual odors, broken pipes or floods, and take appropriate safety measures.

Needed Repairs
CONTRACTOR shall promptly notify the CITY facility Superintendent, or the designated representative in written form of needed repairs and/or damage to fixtures. Any item of a critical, priority, or emergency nature will be verbally reported immediately upon discovery with written notification to follow prior to the end of the work shift.

Key/Badge Control
Keys or badges required by the C ONTRACTOR will be furnished by the CITY to designated CONTRACTOR employees and shall be returned to the CITY on demand. C ONTRACTOR shall maintain security and confidentiality of the keys and other entry devices and codes provided by the CITY. CONTRACTOR shall maintain a record of the key numbers issued to its employees.

Keys shall not be left in the door locks. The C ONTRACTOR shall be responsible for securing/locking the interior and exterior portions of the building during the hours to be specified by the CITY’s facility Superintendent or his/her designee.

CONTRACTOR shall not duplicate and shall not allow such items to be duplicated or removed from the work site. Any such item which becomes lost, missing or stolen shall be immediately reported to the CITY facility Superintendent by the CONTRACTOR. Should CONTRACTOR lose or have stolen any keys issued to C ONTRACTOR by the City of Palmdale, the cost of changing the locks or keys to the building, rooms, or areas accessible by the lost or stolen keys will be deducted from CONTRACTOR r’s monthly invoice.

Lost and Found Property
Any articles found shall be turned into the CITY facility Superintendent to be logged into the Lost and Found Log, and a Lost and Found Property report completed, stating what was found, when, where, by whom, and their phone number. The contract Supervisor shall immediately notify the CITY’s facility Superintendent of any lost or found property.

Employee Food Services
CONTRACTOR shall not be allowed to bring on to the City of Palmdale’s property any food or beverage catering vehicles, vending machines, or other serving facilities without prior written authorization from the CITY Legal and Risk Assistant. Such request s shall be submitted to and coordinated by CITY’s facility Superintendent.

SECTION E. PERFORMANCE PENALTIES (COMPLAINT-BASED DEDUCTIONS &

LIQUIDATED DAMAGES)

Performance Standards
The CONTRACTOR shall maintain all facilities in accordance with the standards outlined in this Agreement. If services do not meet contractual expectations, the CITY may impose penalties in the form of deductions from the monthly invoice for the affected site.

Rectification Period
The CONTRACTOR shall have 24 hours, from written notice to correct deficiencies without penalty, except for recurring issues previously documented within the same billing cycle. Failure to resolve the issue within this timeframe will result in the deductions outlined below.

Complaint-Based Deductions
Deductions shall be applied based on the number of verified complaints regarding deficient service within a billing cycle (one calendar month). A "verified complaint" is defined as an issue documented by the CITY, supported by evidence (e.g., photos, inspe ction reports), and communicated to the CONTRACTOR with an opportunity to rectify the issue within the agreed - upon timeframe.

Deductions shall be as follows:

Performance Objective % Deduction from the Site’s Monthly Service 2% 5% 10%
Public Areas
Number of Verified
Complaints
2-3 4-5 6 or more
Exterior of Building 2-3 4-5 6 or more
Administrative Areas 2-3 4-5 6 or more
Bathrooms 2-3 4-5 6 or more
Security 2 3 4 or more

In the event the CONTRACTOR fails to provide services to an entire facility, the reduction in the Monthly Service invoice price shall be the Price per Visit multiplied by the number of visits which services were not provided.

A grace period of three (3) months from the Contract start date shall be granted so all CONTRACTOR personnel can acclimate to the facilities and requirements at each site.

Repeated Non-Performance & Termination Clause
If the CONTRACTOR accumulates three (3) consecutive months of penalties totaling 10% or more of the monthly invoice, the CITY reserves the right to issue a 30 -day notice of termination for cause.

Liquidated Damages
CONTRACTOR shall be subject to Liquidated Damages if continued complaint-based custodial violations occur as defined above. It shall be agreed by the parties to the Agreement that time is of the essence, and in the event of a delay in starting the work or the delivery of the equipment, goods, services, and personnel required for project implementation and training or equipment beyond agreed upon date, damage will be sustained by the CITY and that it is or will be impractical to determine the actual amount o f the damage caused by reason of such delay. It is therefore agreed that the CONTRACTOR will pay to the CITY the sum of five hundred dollars ($500.00) for

each working day delay in completing the schedule set by the CONTRACTOR, as set forth in the Agreement beyond any timeline or due date, or authorized extension.

These damages shall be deducted from any monies due, or which may thereafter become due, to the successful CONTRACTOR under the Agreement or may be recovered by the CITY through any lawful means. The successful C ONTRACTOR will be granted an extension of time and will not be assessed liquidated damages for any portion of the delay in performance which would be excused pursuant to the force majeure provisions of the Agreement, provided that the successful CONTRACTOR shall notify the CITY’s representative in writing of the causes of delay within one (1) business day from the beginning of any such delay. The successful CONTRACTOR shall bear the burden of proof to establish that any delay is subject to the force majeure provisions of the Agreement.

Force Majeure
The time period(s) specified for performance of the services rendered pursuant to this Agreement shall be extended because of any delays due to unforeseeable causes beyond the control and without the fault or negligence of the Contractor, including, but not restricted to, acts of God or of the public enemy, unusually severe weather (to be determined by City staff), fires, earthquakes, floods, epidemics, quarantine restrictions, riots, strikes, freight embargoes, wars, litigation, and/or acts of any governmental agency, including the City, if the Contractor will within ten (10) days of the commencement of such delay notify the City in writing of the causes of the delay.

The City will ascertain the facts and the extent of the delay and extend the time for performing the services for the period of the enforced delay when and if the judgment of the superintendent, or designee, the delay is justified. The superintendent or hi s designee’s, decision shall be final and conclusive upon the parties to this Agreement. In no event shall Contractor be entitled to recover damages against the City for any delay in the performance of this Agreement, however, caused; Contractor’s sole remedy being extension of the Agreement pursuant to this Section.

Restitution for Public or Private Property Damage
Any private or public property removed or damaged due to negligence or substandard maintenance shall be replaced and/or repaired at the CONTRACTOR’S expense to the absolute satisfaction of the facility Superintendent and/or private property owner. Replacement and /or repairs shall take place no later than five (5) working days from the date of damage, unless otherwise authorized.

EXHIBIT B

FEE SCHEDULE

RECURRING SERVICES

FACILITY INFORMATION CLEANING FREQUENCY
ID Facility Name Address Facility Type(s) Cleanable
Square
Footage
Cleaning
Visits
per Day
Cleaning
Days
per Week
Cleaning
Days
per Year
Total
Months
in Service
Price
per Day
Monthly Price

PARK SITES
1 Ana Verde Park 2820 Greenbrier St Park Restrooms 144 1 7 365 12 28.27 859.87 2 Courson Park (2 times per day) 38226 10th St E Park Restrooms 156 2 7 365 12 56.26 1,711.23 3 Desert Sands Park (2 times per day) 39117 3rd St E Park Restrooms 243 2 7 365 12 56.44 1,716.84 4 Domenic Massari Park (2 times per day) 37716 55th St E Park Restrooms 230 2 7 365 12 56.42 1,716.00 5 Foothill Park 2525 The Groves Park Restrooms 144 1 7 365 12 28.27 859.87 6 Joshua Hills Park 3110 Fairfield Park Restrooms 144 1 7 365 12 28.27 859.87 7 Manzanita Heights Park 431 Mesa Verde Ave. Park Restrooms 144 1 7 365 12 28.27 859.87 8 Marie Kerr Park - Best of the West Softball Complex 2723-G W. Rancho Vista Blvd Park Restrooms 1,050 1 7 365 12 58.16 1,768.90 9 Marie Kerr Park (2 times per day) 39700 30th St W Park Restrooms 680 2 7 365 12 113.30 3,446.20 10 McAdam Park (2 times per day) 38115 30th St E Park Restrooms 144 2 7 365 12 56.23 1,710.45 11 Pelona Vista Park North (2 times per day) 37800 Tierra Subida Ave. Park Restrooms 800 2 7 365 12 113.55 3,453.94 12 Pelona Vista Park South (2 times per day) 37800 Tierra Subida Ave. Park Restrooms 800 2 7 365 12 113.55 3,453.94 13 Rancho Vista Park 40437 35th St W Park Restrooms 102 1 7 365 12 28.18 857.16 14 Sam Yellen Park (2 times per day) 5100 E Ave S Park Restrooms 120 2 7 365 12 56.18 1,708.91

FACILITY SITES
15 City Hall (All Suites) 38300 Sierra Hwy, Suites A-D Prof Office Bldg, Lobby, Restrooms, Multi-Use (Ste. B) 27,200 1 5 260 12 214.04 4,637.50 16 Desert Sands Recreation Building 39117 3rd St E Multi-Use, Restrooms 8,400 1 5 260 12 66.10 1,432.17 17 Development Services 38250 Sierra Hwy Prof Office Bldg, Lobby, Restrooms 34,000 1 5 260 12 267.55 5,796.87 18 Joe Davies Heritage Air Park Office Trailer 2001 E Ave P Prof Office Bldg 640 1 3 156 12 6.31 81.99 19 Joe Davies Heritage Air Park Shop 2001 E Ave P Multi-Use, Restrooms 5,700 1 3 156 12 56.17 730.19 20 Legacy Commons 930 E Ave Q-9 Wood Flooring, Kitchen, Restrooms, Multi-Use 18,376 1 7 365 12 66.94 2,036.09 21 Library (1 time per day) 700 E Plamdale Blvd Multi-Use, Kitchen, Restrooms 12,650 1 7 365 12 64.94 1,975.28 21a Library (2 times per day) 700 E Plamdale Blvd Restrooms only 190 2 7 365 12 25.85 786.41 22 Marie Kerr Park Community Room 39700 30th St W Multi-Use 2,810 1 7 365 12 19.67 598.22 23 Marie Kerr Park Recreation Center 2723-A Rancho Vista Blvd Gymnasiums, Wood Flooring, Restrooms, Multi-Use 19,000 1 7 365 12 132.98 4,044.89 24 Oasis Recreation Center 3850-A E Ave S Gymnasiums, Wood Flooring, Restrooms, Multi-Use 19,000 1 7 365 12 132.98 4,044.89 25 Palmdale Playhouse, C.A.B. and Green Room 38334 10th St E Kitchen/Bar, Restrooms, Multi-Use 22,660 1 7 365 12 158.60 4,824.07 26 Parks & Recreation 827 E Ave Q-9 Prof Office Bldg, Lobby, Restrooms 5,000 1 5 260 12 39.35 852.48 27 Public Safety Building (AERO) 38256 Sierra Hwy Prof Office Bldg, Lobby, Restrooms 17,500 1 5 260 12 137.71 2,983.68 28 Maintenance Yard Admininstration 39110 3rd St E, Suite C Prof Office Bldg, Lobby, Restrooms 6,688 1 5 260 12 52.63 1,140.28 29 Maintenance Yard Fleet Shop 39110 3rd St E, Suite B Kitchen/Bar, Restrooms, Multi-Use 2,100 1 5 260 12 16.53 358.04 30 Maintenance Yard Traffic House 39110 3rd St E, Suite A Prof Office Bldg, Lobby, Restrooms 3,200 1 5 260 12 25.18 545.59 31 Maintenance Yard Warehouse 39110 3rd St E, Suite D Kitchen/Bar, Multi-Use, Restrooms 2,600 1 5 260 12 20.46 443.29 32 Records Center 616 E Ave P Multi-Use, Restrooms 4,500 1 5 260 12 35.41 767.23 33 S.A.V.E.S. 1002 E Ave Q-12 Kitchen/Bar, Restrooms, Multi-Use 9,700 1 5 260 12 76.33 1,653.81 34 State Assembly Office 823-B E Ave Q-9 Prof Office Bldg, Lobby, Restrooms 5,000 1 5 260 12 39.35 852.48

AQUATIC FACILITIES & WATER PARK
35 Courson Pool Building 38226 10th St E Pool 4,590 1 6 312 12 33.84 879.87 36 Marie Kerr Pool Building 2723-C W Rancho Vista Blvd Pool 3,525 1 6 312 12 25.99 675.72 37 McAdam Pool Building 38115 30th St E Pool 4,160 1 6 312 12 30.67 797.44 38 Oasis Pool Building 3850-C E AveS Pool 3,525 1 6 312 12 25.99 675.72 39 Drytown Water Park Administration (Off-Season: Oct 01 - Mar 31) 3850 E Ave S Prof Office Bldg, Lobby, Restrooms 1,353 1 2 52 6 26.76 115.97 40 Drytown Water Park Administration (In-Season: Apr 01 - Sept 30) 3850 E Ave S Prof Office Bldg, Lobby, Restrooms 1,353 1 7 182 6 12.37 187.66 41 Drytown Water Park Kitchen Restrooms (In-Season: Apr 01 - Sept 30) 3850 E Ave S Restrooms 45 1 7 182 6 56.27 853.49 42 Drytown Water Park Restrooms (In-Season: Apr 01 - Sept 30) 3850 E Ave S Restrooms 1,308 1 7 182 6 61.65 934.97 43 Drytown Water Park Slide Restrooms (In-Season: Apr 01 - Sept 30) 3850 E Ave S Restrooms 63 1 7 182 6 56.35 854.65 YEAR 1: FY 2025-26
1 of 10

EXHIBIT B

FEE SCHEDULE

RECURRING SERVICES

TRANSIT SITES
44 Palmdale Transportation Center (1 time per day) 39000 Clock Tower Plaza Dr Palmdale Transportation Center (including restrooms) 6,037 1 7 365 12 104.27 3,171.51 44a Palmdale Transportation Center (4 times per day) 39000 Clock Tower Plaza Dr Restrooms only 291 4 7 365 12 183.55 5,582.85

JOB CENTER
45 America’s Job Center of California 38510 Sierra Hwy Multi-Use, Restrooms, Kitchen 10,977 1 5 260 12 86.38 1,871.54

NEIGHBORHOOD HOUSES
46 Manzanita Neighborhood Center 38627 32nd St E Multi-Use, Restrooms 1,064 1 5 260 12 33.74 731.03 47 Tumbleweed Neighborhood House 1129 E Ave R-4 Multi-Use, Restrooms 1,562 1 5 260 12 35.22 763.16 48 Yucca Neighborhood House 503 E Ave Q-3 Multi-Use, Restrooms 1,732 1 5 260 12 35.73 774.13 GRAND TOTAL 273,400 3,285.20 84,438.20
*Facility Name subject to change during course of Contract 2 of 10

EXHIBIT B

FEE SCHEDULE

RECURRING SERVICES

PARK SITES
1 Ana Verde Park 2820 Greenbrier St Park Restrooms 144 1 7 365 12 29.68 902.87 2 Courson Park (2 times per day) 38226 10th St E Park Restrooms 156 2 7 365 12 59.07 1,796.79 3 Desert Sands Park (2 times per day) 39117 3rd St E Park Restrooms 243 2 7 365 12 59.27 1,802.68 4 Domenic Massari Park (2 times per day) 37716 55th St E Park Restrooms 230 2 7 365 12 59.24 1,801.80 5 Foothill Park 2525 The Groves Park Restrooms 144 1 7 365 12 29.68 902.87 6 Joshua Hills Park 3110 Fairfield Park Restrooms 144 1 7 365 12 29.68 902.87 7 Manzanita Heights Park 431 Mesa Verde Ave. Park Restrooms 144 1 7 365 12 29.68 902.87 8 Marie Kerr Park - Best of the West Softball Complex 2723-G W. Rancho Vista Blvd Park Restrooms 1,050 1 7 365 12 61.06 1,857.35 9 Marie Kerr Park (2 times per day) 39700 30th St W Park Restrooms 680 2 7 365 12 118.96 3,618.51 10 McAdam Park (2 times per day) 38115 30th St E Park Restrooms 144 2 7 365 12 59.05 1,795.98 11 Pelona Vista Park North (2 times per day) 37800 Tierra Subida Ave. Park Restrooms 800 2 7 365 12 119.23 3,626.64 12 Pelona Vista Park South (2 times per day) 37800 Tierra Subida Ave. Park Restrooms 800 2 7 365 12 119.23 3,626.64 13 Rancho Vista Park 40437 35th St W Park Restrooms 102 1 7 365 12 29.59 900.02 14 Sam Yellen Park (2 times per day) 5100 E Ave S Park Restrooms 120 2 7 365 12 58.99 1,794.35

FACILITY SITES
15 City Hall (All Suites) 38300 Sierra Hwy, Suites A-D Prof Office Bldg, Lobby, Restrooms, Multi-Use (Ste. B) 27,200 1 5 260 12 224.74 4,869.37 16 Desert Sands Recreation Building 39117 3rd St E Multi-Use, Restrooms 8,400 1 5 260 12 69.41 1,503.78 17 Development Services 38250 Sierra Hwy Prof Office Bldg, Lobby, Restrooms 34,000 1 5 260 12 280.93 6,086.71 18 Joe Davies Heritage Air Park Office Trailer 2001 E Ave P Prof Office Bldg 640 1 3 156 12 6.62 86.09 19 Joe Davies Heritage Air Park Shop 2001 E Ave P Multi-Use, Restrooms 5,700 1 3 156 12 58.98 766.70 20 Legacy Commons 930 E Ave Q-9 Wood Flooring, Kitchen, Restrooms, Multi-Use 18,376 1 7 365 12 70.29 2,137.89 21 Library (1 time per day) 700 E Plamdale Blvd Multi-Use, Kitchen, Restrooms 12,650 1 7 365 12 68.19 2,074.05 21a Library (2 times per day) 700 E Plamdale Blvd Restrooms only 190 2 7 365 12 27.15 825.73 22 Marie Kerr Park Community Room 39700 30th St W Multi-Use 2,810 1 7 365 12 20.65 628.13 23 Marie Kerr Park Recreation Center 2723-A Rancho Vista Blvd Gymnasiums, Wood Flooring, Restrooms, Multi-Use 19,000 1 7 365 12 139.63 4,247.14 24 Oasis Recreation Center 3850-A E Ave S Gymnasiums, Wood Flooring, Restrooms, Multi-Use 19,000 1 7 365 12 139.63 4,247.14 25 Palmdale Playhouse, C.A.B. and Green Room 38334 10th St E Kitchen/Bar, Restrooms, Multi-Use 22,660 1 7 365 12 166.53 5,065.27 26 Parks & Recreation 827 E Ave Q-9 Prof Office Bldg, Lobby, Restrooms 5,000 1 5 260 12 41.31 895.11 27 Public Safety Building (AERO) 38256 Sierra Hwy Prof Office Bldg, Lobby, Restrooms 17,500 1 5 260 12 144.59 3,132.87 28 Maintenance Yard Admininstration 39110 3rd St E, Suite C Prof Office Bldg, Lobby, Restrooms 6,688 1 5 260 12 55.26 1,197.29 29 Maintenance Yard Fleet Shop 39110 3rd St E, Suite B Kitchen/Bar, Restrooms, Multi-Use 2,100 1 5 260 12 17.35 375.94 30 Maintenance Yard Traffic House 39110 3rd St E, Suite A Prof Office Bldg, Lobby, Restrooms 3,200 1 5 260 12 26.44 572.87 31 Maintenance Yard Warehouse 39110 3rd St E, Suite D Kitchen/Bar, Multi-Use, Restrooms 2,600 1 5 260 12 21.48 465.45 32 Records Center 616 E Ave P Multi-Use, Restrooms 4,500 1 5 260 12 37.18 805.59 33 S.A.V.E.S. 1002 E Ave Q-12 Kitchen/Bar, Restrooms, Multi-Use 9,700 1 5 260 12 80.15 1,736.50 34 State Assembly Office 823-B E Ave Q-9 Prof Office Bldg, Lobby, Restrooms 5,000 1 5 260 12 41.31 895.11

AQUATIC FACILITIES & WATER PARK
35 Courson Pool Building 38226 10th St E Pool 4,590 1 6 312 12 35.53 923.86 36 Marie Kerr Pool Building 2723-C W Rancho Vista Blvd Pool 3,525 1 6 312 12 27.29 709.50 37 McAdam Pool Building 38115 30th St E Pool 4,160 1 6 312 12 32.20 837.31 38 Oasis Pool Building 3850-C E AveS Pool 3,525 1 6 312 12 27.29 709.50 39 Drytown Water Park Administration (Off-Season: Oct 01 - Mar 31) 3850 E Ave S Prof Office Bldg, Lobby, Restrooms 1,353 1 2 52 6 28.10 121.76 40 Drytown Water Park Administration (In-Season: Apr 01 - Sept 30) 3850 E Ave S Prof Office Bldg, Lobby, Restrooms 1,353 1 7 182 6 12.99 197.05 41 Drytown Water Park Kitchen Restrooms (In-Season: Apr 01 - Sept 30) 3850 E Ave S Restrooms 45 1 7 182 6 59.09 896.16 42 Drytown Water Park Restrooms (In-Season: Apr 01 - Sept 30) 3850 E Ave S Restrooms 1,308 1 7 182 6 64.73 981.71 43 Drytown Water Park Slide Restrooms (In-Season: Apr 01 - Sept 30) 3850 E Ave S Restrooms 63 1 7 182 6 59.17 897.38 YEAR 2: FY 2026-27

EXHIBIT B

FEE SCHEDULE

RECURRING SERVICES

TRANSIT SITES
44 Palmdale Transportation Center (1 time per day) 39000 Clock Tower Plaza Dr Palmdale Transportation Center (including restrooms) 6,037 1 7 365 12 109.48 3,330.08 44a Palmdale Transportation Center (4 times per day) 39000 Clock Tower Plaza Dr Restrooms only 291 4 7 365 12 192.72 5,861.99

JOB CENTER
45 America’s Job Center of California 38510 Sierra Hwy Multi-Use, Restrooms, Kitchen 10,977 1 5 260 12 90.70 1,965.11

NEIGHBORHOOD HOUSES
46 Manzanita Neighborhood Center 38627 32nd St E Multi-Use, Restrooms 1,064 1 5 260 12 35.43 767.58 47 Tumbleweed Neighborhood House 1129 E Ave R-4 Multi-Use, Restrooms 1,562 1 5 260 12 36.98 801.32 48 Yucca Neighborhood House 503 E Ave Q-3 Multi-Use, Restrooms 1,732 1 5 260 12 37.52 812.83 GRAND TOTAL 273,400 3,449.46 88,660.11
*Facility Name subject to change during course of Contract

EXHIBIT B

FEE SCHEDULE

RECURRING SERVICES

PARK SITES
1 Ana Verde Park 2820 Greenbrier St Park Restrooms 144 1 7 365 12 31.17 948.01 2 Courson Park (2 times per day) 38226 10th St E Park Restrooms 156 2 7 365 12 62.03 1,886.63 3 Desert Sands Park (2 times per day) 39117 3rd St E Park Restrooms 243 2 7 365 12 62.23 1,892.82 4 Domenic Massari Park (2 times per day) 37716 55th St E Park Restrooms 230 2 7 365 12 62.20 1,891.89 5 Foothill Park 2525 The Groves Park Restrooms 144 1 7 365 12 31.17 948.01 6 Joshua Hills Park 3110 Fairfield Park Restrooms 144 1 7 365 12 31.17 948.01 7 Manzanita Heights Park 431 Mesa Verde Ave. Park Restrooms 144 1 7 365 12 31.17 948.01 8 Marie Kerr Park - Best of the West Softball Complex 2723-G W. Rancho Vista Blvd Park Restrooms 1,050 1 7 365 12 64.12 1,950.22 9 Marie Kerr Park (2 times per day) 39700 30th St W Park Restrooms 680 2 7 365 12 124.91 3,799.43 10 McAdam Park (2 times per day) 38115 30th St E Park Restrooms 144 2 7 365 12 62.00 1,885.78 11 Pelona Vista Park North (2 times per day) 37800 Tierra Subida Ave. Park Restrooms 800 2 7 365 12 125.19 3,807.97 12 Pelona Vista Park South (2 times per day) 37800 Tierra Subida Ave. Park Restrooms 800 2 7 365 12 125.19 3,807.97 13 Rancho Vista Park 40437 35th St W Park Restrooms 102 1 7 365 12 31.07 945.02 14 Sam Yellen Park (2 times per day) 5100 E Ave S Park Restrooms 120 2 7 365 12 61.94 1,884.07

FACILITY SITES
15 City Hall (All Suites) 38300 Sierra Hwy, Suites A-D Prof Office Bldg, Lobby, Restrooms, Multi-Use (Ste. B) 27,200 1 5 260 12 235.98 5,112.84 16 Desert Sands Recreation Building 39117 3rd St E Multi-Use, Restrooms 8,400 1 5 260 12 72.88 1,578.97 17 Development Services 38250 Sierra Hwy Prof Office Bldg, Lobby, Restrooms 34,000 1 5 260 12 294.97 6,391.05 18 Joe Davies Heritage Air Park Office Trailer 2001 E Ave P Prof Office Bldg 640 1 3 156 12 6.95 90.39 19 Joe Davies Heritage Air Park Shop 2001 E Ave P Multi-Use, Restrooms 5,700 1 3 156 12 61.93 805.03 20 Legacy Commons 930 E Ave Q-9 Wood Flooring, Kitchen, Restrooms, Multi-Use 18,376 1 7 365 12 73.80 2,244.79 21 Library (1 time per day) 700 E Plamdale Blvd Multi-Use, Kitchen, Restrooms 12,650 1 7 365 12 71.60 2,177.75 21a Library (2 times per day) 700 E Plamdale Blvd Restrooms only 190 2 7 365 12 28.50 867.01 22 Marie Kerr Park Community Room 39700 30th St W Multi-Use 2,810 1 7 365 12 21.68 659.54 23 Marie Kerr Park Recreation Center 2723-A Rancho Vista Blvd Gymnasiums, Wood Flooring, Restrooms, Multi-Use 19,000 1 7 365 12 146.61 4,459.50 24 Oasis Recreation Center 3850-A E Ave S Gymnasiums, Wood Flooring, Restrooms, Multi-Use 19,000 1 7 365 12 146.61 4,459.50 25 Palmdale Playhouse, C.A.B. and Green Room 38334 10th St E Kitchen/Bar, Restrooms, Multi-Use 22,660 1 7 365 12 174.86 5,318.53 26 Parks & Recreation 827 E Ave Q-9 Prof Office Bldg, Lobby, Restrooms 5,000 1 5 260 12 43.38 939.86 27 Public Safety Building (AERO) 38256 Sierra Hwy Prof Office Bldg, Lobby, Restrooms 17,500 1 5 260 12 151.82 3,289.51 28 Maintenance Yard Admininstration 39110 3rd St E, Suite C Prof Office Bldg, Lobby, Restrooms 6,688 1 5 260 12 58.02 1,257.16 29 Maintenance Yard Fleet Shop 39110 3rd St E, Suite B Kitchen/Bar, Restrooms, Multi-Use 2,100 1 5 260 12 18.22 394.74 30 Maintenance Yard Traffic House 39110 3rd St E, Suite A Prof Office Bldg, Lobby, Restrooms 3,200 1 5 260 12 27.76 601.51 31 Maintenance Yard Warehouse 39110 3rd St E, Suite D Kitchen/Bar, Multi-Use, Restrooms 2,600 1 5 260 12 22.56 488.73 32 Records Center 616 E Ave P Multi-Use, Restrooms 4,500 1 5 260 12 39.04 845.87 33 S.A.V.E.S. 1002 E Ave Q-12 Kitchen/Bar, Restrooms, Multi-Use 9,700 1 5 260 12 84.15 1,823.33 34 State Assembly Office 823-B E Ave Q-9 Prof Office Bldg, Lobby, Restrooms 5,000 1 5 260 12 43.38 939.86

AQUATIC FACILITIES & WATER PARK
35 Courson Pool Building 38226 10th St E Pool 4,590 1 6 312 12 37.31 970.06 36 Marie Kerr Pool Building 2723-C W Rancho Vista Blvd Pool 3,525 1 6 312 12 28.65 744.98 37 McAdam Pool Building 38115 30th St E Pool 4,160 1 6 312 12 33.81 879.18 38 Oasis Pool Building 3850-C E AveS Pool 3,525 1 6 312 12 28.65 744.98 39 Drytown Water Park Administration (Off-Season: Oct 01 - Mar 31) 3850 E Ave S Prof Office Bldg, Lobby, Restrooms 1,353 1 2 52 6 29.50 127.85 40 Drytown Water Park Administration (In-Season: Apr 01 - Sept 30) 3850 E Ave S Prof Office Bldg, Lobby, Restrooms 1,353 1 7 182 6 13.64 206.90 41 Drytown Water Park Kitchen Restrooms (In-Season: Apr 01 - Sept 30) 3850 E Ave S Restrooms 45 1 7 182 6 62.04 940.97 42 Drytown Water Park Restrooms (In-Season: Apr 01 - Sept 30) 3850 E Ave S Restrooms 1,308 1 7 182 6 67.96 1,030.80 43 Drytown Water Park Slide Restrooms (In-Season: Apr 01 - Sept 30) 3850 E Ave S Restrooms 63 1 7 182 6 62.13 942.25 YEAR 3: FY 2027-28

EXHIBIT B

FEE SCHEDULE

RECURRING SERVICES

TRANSIT SITES
44 Palmdale Transportation Center (1 time per day) 39000 Clock Tower Plaza Dr Palmdale Transportation Center (including restrooms) 6,037 1 7 365 12 114.96 3,496.59 44a Palmdale Transportation Center (4 times per day) 39000 Clock Tower Plaza Dr Restrooms only 291 4 7 365 12 202.36 6,155.09

JOB CENTER
45 America’s Job Center of California 38510 Sierra Hwy Multi-Use, Restrooms, Kitchen 10,977 1 5 260 12 95.23 2,063.37

NEIGHBORHOOD HOUSES
46 Manzanita Neighborhood Center 38627 32nd St E Multi-Use, Restrooms 1,064 1 5 260 12 37.20 805.96 47 Tumbleweed Neighborhood House 1129 E Ave R-4 Multi-Use, Restrooms 1,562 1 5 260 12 38.83 841.38 48 Yucca Neighborhood House 503 E Ave Q-3 Multi-Use, Restrooms 1,732 1 5 260 12 39.39 853.48 GRAND TOTAL 273,400 3,621.94 93,093.11
*Facility Name subject to change during course of Contract

EXHIBIT B

FEE SCHEDULE

RECURRING SERVICES

PARK SITES
1 Ana Verde Park 2820 Greenbrier St Park Restrooms 144 1 7 365 12 32.73 995.41 2 Courson Park (2 times per day) 38226 10th St E Park Restrooms 156 2 7 365 12 65.13 1,980.96 3 Desert Sands Park (2 times per day) 39117 3rd St E Park Restrooms 243 2 7 365 12 65.34 1,987.46 4 Domenic Massari Park (2 times per day) 37716 55th St E Park Restrooms 230 2 7 365 12 65.31 1,986.49 5 Foothill Park 2525 The Groves Park Restrooms 144 1 7 365 12 32.73 995.41 6 Joshua Hills Park 3110 Fairfield Park Restrooms 144 1 7 365 12 32.73 995.41 7 Manzanita Heights Park 431 Mesa Verde Ave. Park Restrooms 144 1 7 365 12 32.73 995.41 8 Marie Kerr Park - Best of the West Softball Complex 2723-G W. Rancho Vista Blvd Park Restrooms 1,050 1 7 365 12 67.32 2,047.73 9 Marie Kerr Park (2 times per day) 39700 30th St W Park Restrooms 680 2 7 365 12 131.16 3,989.40 10 McAdam Park (2 times per day) 38115 30th St E Park Restrooms 144 2 7 365 12 65.10 1,980.06 11 Pelona Vista Park North (2 times per day) 37800 Tierra Subida Ave. Park Restrooms 800 2 7 365 12 131.45 3,998.37 12 Pelona Vista Park South (2 times per day) 37800 Tierra Subida Ave. Park Restrooms 800 2 7 365 12 131.45 3,998.37 13 Rancho Vista Park 40437 35th St W Park Restrooms 102 1 7 365 12 32.62 992.27 14 Sam Yellen Park (2 times per day) 5100 E Ave S Park Restrooms 120 2 7 365 12 65.04 1,978.27

FACILITY SITES
15 City Hall (All Suites) 38300 Sierra Hwy, Suites A-D Prof Office Bldg, Lobby, Restrooms, Multi-Use (Ste. B) 27,200 1 5 260 12 247.78 5,368.48 16 Desert Sands Recreation Building 39117 3rd St E Multi-Use, Restrooms 8,400 1 5 260 12 76.52 1,657.91 17 Development Services 38250 Sierra Hwy Prof Office Bldg, Lobby, Restrooms 34,000 1 5 260 12 309.72 6,710.60 18 Joe Davies Heritage Air Park Office Trailer 2001 E Ave P Prof Office Bldg 640 1 3 156 12 7.30 94.91 19 Joe Davies Heritage Air Park Shop 2001 E Ave P Multi-Use, Restrooms 5,700 1 3 156 12 65.02 845.28 20 Legacy Commons 930 E Ave Q-9 Wood Flooring, Kitchen, Restrooms, Multi-Use 18,376 1 7 365 12 77.49 2,357.03 21 Library (1 time per day) 700 E Plamdale Blvd Multi-Use, Kitchen, Restrooms 12,650 1 7 365 12 75.18 2,286.64 21a Library (2 times per day) 700 E Plamdale Blvd Restrooms only 190 2 7 365 12 29.93 910.36 22 Marie Kerr Park Community Room 39700 30th St W Multi-Use 2,810 1 7 365 12 22.77 692.51 23 Marie Kerr Park Recreation Center 2723-A Rancho Vista Blvd Gymnasiums, Wood Flooring, Restrooms, Multi-Use 19,000 1 7 365 12 153.94 4,682.47 24 Oasis Recreation Center 3850-A E Ave S Gymnasiums, Wood Flooring, Restrooms, Multi-Use 19,000 1 7 365 12 153.94 4,682.47 25 Palmdale Playhouse, C.A.B. and Green Room 38334 10th St E Kitchen/Bar, Restrooms, Multi-Use 22,660 1 7 365 12 183.60 5,584.46 26 Parks & Recreation 827 E Ave Q-9 Prof Office Bldg, Lobby, Restrooms 5,000 1 5 260 12 45.55 986.85 27 Public Safety Building (AERO) 38256 Sierra Hwy Prof Office Bldg, Lobby, Restrooms 17,500 1 5 260 12 159.41 3,453.99 28 Maintenance Yard Admininstration 39110 3rd St E, Suite C Prof Office Bldg, Lobby, Restrooms 6,688 1 5 260 12 60.92 1,320.01 29 Maintenance Yard Fleet Shop 39110 3rd St E, Suite B Kitchen/Bar, Restrooms, Multi-Use 2,100 1 5 260 12 19.13 414.48 30 Maintenance Yard Traffic House 39110 3rd St E, Suite A Prof Office Bldg, Lobby, Restrooms 3,200 1 5 260 12 29.15 631.59 31 Maintenance Yard Warehouse 39110 3rd St E, Suite D Kitchen/Bar, Multi-Use, Restrooms 2,600 1 5 260 12 23.68 513.16 32 Records Center 616 E Ave P Multi-Use, Restrooms 4,500 1 5 260 12 40.99 888.17 33 S.A.V.E.S. 1002 E Ave Q-12 Kitchen/Bar, Restrooms, Multi-Use 9,700 1 5 260 12 88.36 1,914.50 34 State Assembly Office 823-B E Ave Q-9 Prof Office Bldg, Lobby, Restrooms 5,000 1 5 260 12 45.55 986.85

AQUATIC FACILITIES & WATER PARK
35 Courson Pool Building 38226 10th St E Pool 4,590 1 6 312 12 39.18 1,018.56 36 Marie Kerr Pool Building 2723-C W Rancho Vista Blvd Pool 3,525 1 6 312 12 30.09 782.23 37 McAdam Pool Building 38115 30th St E Pool 4,160 1 6 312 12 35.51 923.14 38 Oasis Pool Building 3850-C E AveS Pool 3,525 1 6 312 12 30.09 782.23 39 Drytown Water Park Administration (Off-Season: Oct 01 - Mar 31) 3850 E Ave S Prof Office Bldg, Lobby, Restrooms 1,353 1 2 52 6 30.98 134.25 40 Drytown Water Park Administration (In-Season: Apr 01 - Sept 30) 3850 E Ave S Prof Office Bldg, Lobby, Restrooms 1,353 1 7 182 6 14.32 217.24 41 Drytown Water Park Kitchen Restrooms (In-Season: Apr 01 - Sept 30) 3850 E Ave S Restrooms 45 1 7 182 6 65.14 988.02 42 Drytown Water Park Restrooms (In-Season: Apr 01 - Sept 30) 3850 E Ave S Restrooms 1,308 1 7 182 6 71.36 1,082.34 43 Drytown Water Park Slide Restrooms (In-Season: Apr 01 - Sept 30) 3850 E Ave S Restrooms 63 1 7 182 6 65.23 989.36 YEAR 4: FY 2028-29

EXHIBIT B

FEE SCHEDULE

RECURRING SERVICES

TRANSIT SITES
44 Palmdale Transportation Center (1 time per day) 39000 Clock Tower Plaza Dr Palmdale Transportation Center (including restrooms) 6,037 1 7 365 12 120.70 3,671.42 44a Palmdale Transportation Center (4 times per day) 39000 Clock Tower Plaza Dr Restrooms only 291 4 7 365 12 212.48 6,462.84

JOB CENTER
45 America’s Job Center of California 38510 Sierra Hwy Multi-Use, Restrooms, Kitchen 10,977 1 5 260 12 99.99 2,166.54

NEIGHBORHOOD HOUSES
46 Manzanita Neighborhood Center 38627 32nd St E Multi-Use, Restrooms 1,064 1 5 260 12 39.06 846.26 47 Tumbleweed Neighborhood House 1129 E Ave R-4 Multi-Use, Restrooms 1,562 1 5 260 12 40.77 883.45 48 Yucca Neighborhood House 503 E Ave Q-3 Multi-Use, Restrooms 1,732 1 5 260 12 41.36 896.15 GRAND TOTAL 273,400 3,803.03 97,747.77
*Facility Name subject to change during course of Contract

EXHIBIT B

FEE SCHEDULE

RECURRING SERVICES

PARK SITES
1 Ana Verde Park 2820 Greenbrier St Park Restrooms 144 1 7 365 12 34.36 1,045.18 2 Courson Park (2 times per day) 38226 10th St E Park Restrooms 156 2 7 365 12 68.38 2,080.01 3 Desert Sands Park (2 times per day) 39117 3rd St E Park Restrooms 243 2 7 365 12 68.61 2,086.83 4 Domenic Massari Park (2 times per day) 37716 55th St E Park Restrooms 230 2 7 365 12 68.57 2,085.81 5 Foothill Park 2525 The Groves Park Restrooms 144 1 7 365 12 34.36 1,045.18 6 Joshua Hills Park 3110 Fairfield Park Restrooms 144 1 7 365 12 34.36 1,045.18 7 Manzanita Heights Park 431 Mesa Verde Ave. Park Restrooms 144 1 7 365 12 34.36 1,045.18 8 Marie Kerr Park - Best of the West Softball Complex 2723-G W. Rancho Vista Blvd Park Restrooms 1,050 1 7 365 12 70.69 2,150.11 9 Marie Kerr Park (2 times per day) 39700 30th St W Park Restrooms 680 2 7 365 12 137.72 4,188.87 10 McAdam Park (2 times per day) 38115 30th St E Park Restrooms 144 2 7 365 12 68.35 2,079.07 11 Pelona Vista Park North (2 times per day) 37800 Tierra Subida Ave. Park Restrooms 800 2 7 365 12 138.03 4,198.28 12 Pelona Vista Park South (2 times per day) 37800 Tierra Subida Ave. Park Restrooms 800 2 7 365 12 138.03 4,198.28 13 Rancho Vista Park 40437 35th St W Park Restrooms 102 1 7 365 12 34.25 1,041.89 14 Sam Yellen Park (2 times per day) 5100 E Ave S Park Restrooms 120 2 7 365 12 68.29 2,077.19

FACILITY SITES
15 City Hall (All Suites) 38300 Sierra Hwy, Suites A-D Prof Office Bldg, Lobby, Restrooms, Multi-Use (Ste. B) 27,200 1 5 260 12 260.16 5,636.91 16 Desert Sands Recreation Building 39117 3rd St E Multi-Use, Restrooms 8,400 1 5 260 12 80.35 1,740.81 17 Development Services 38250 Sierra Hwy Prof Office Bldg, Lobby, Restrooms 34,000 1 5 260 12 325.21 7,046.13 18 Joe Davies Heritage Air Park Office Trailer 2001 E Ave P Prof Office Bldg 640 1 3 156 12 7.67 99.65 19 Joe Davies Heritage Air Park Shop 2001 E Ave P Multi-Use, Restrooms 5,700 1 3 156 12 68.27 887.55 20 Legacy Commons 930 E Ave Q-9 Wood Flooring, Kitchen, Restrooms, Multi-Use 18,376 1 7 365 12 81.37 2,474.88 21 Library (1 time per day) 700 E Plamdale Blvd Multi-Use, Kitchen, Restrooms 12,650 1 7 365 12 78.94 2,400.97 21a Library (2 times per day) 700 E Plamdale Blvd Restrooms only 190 2 7 365 12 31.43 955.88 22 Marie Kerr Park Community Room 39700 30th St W Multi-Use 2,810 1 7 365 12 23.91 727.14 23 Marie Kerr Park Recreation Center 2723-A Rancho Vista Blvd Gymnasiums, Wood Flooring, Restrooms, Multi-Use 19,000 1 7 365 12 161.64 4,916.59 24 Oasis Recreation Center 3850-A E Ave S Gymnasiums, Wood Flooring, Restrooms, Multi-Use 19,000 1 7 365 12 161.64 4,916.59 25 Palmdale Playhouse, C.A.B. and Green Room 38334 10th St E Kitchen/Bar, Restrooms, Multi-Use 22,660 1 7 365 12 192.78 5,863.68 26 Parks & Recreation 827 E Ave Q-9 Prof Office Bldg, Lobby, Restrooms 5,000 1 5 260 12 47.82 1,036.20 27 Public Safety Building (AERO) 38256 Sierra Hwy Prof Office Bldg, Lobby, Restrooms 17,500 1 5 260 12 167.39 3,626.69 28 Maintenance Yard Admininstration 39110 3rd St E, Suite C Prof Office Bldg, Lobby, Restrooms 6,688 1 5 260 12 63.97 1,386.02 29 Maintenance Yard Fleet Shop 39110 3rd St E, Suite B Kitchen/Bar, Restrooms, Multi-Use 2,100 1 5 260 12 20.09 435.20 30 Maintenance Yard Traffic House 39110 3rd St E, Suite A Prof Office Bldg, Lobby, Restrooms 3,200 1 5 260 12 30.61 663.17 31 Maintenance Yard Warehouse 39110 3rd St E, Suite D Kitchen/Bar, Multi-Use, Restrooms 2,600 1 5 260 12 24.87 538.82 32 Records Center 616 E Ave P Multi-Use, Restrooms 4,500 1 5 260 12 43.04 932.58 33 S.A.V.E.S. 1002 E Ave Q-12 Kitchen/Bar, Restrooms, Multi-Use 9,700 1 5 260 12 92.78 2,010.22 34 State Assembly Office 823-B E Ave Q-9 Prof Office Bldg, Lobby, Restrooms 5,000 1 5 260 12 47.82 1,036.20

AQUATIC FACILITIES & WATER PARK
35 Courson Pool Building 38226 10th St E Pool 4,590 1 6 312 12 41.13 1,069.49 36 Marie Kerr Pool Building 2723-C W Rancho Vista Blvd Pool 3,525 1 6 312 12 31.59 821.34 37 McAdam Pool Building 38115 30th St E Pool 4,160 1 6 312 12 37.28 969.30 38 Oasis Pool Building 3850-C E AveS Pool 3,525 1 6 312 12 31.59 821.34 39 Drytown Water Park Administration (Off-Season: Oct 01 - Mar 31) 3850 E Ave S Prof Office Bldg, Lobby, Restrooms 1,353 1 2 52 6 32.53 140.96 40 Drytown Water Park Administration (In-Season: Apr 01 - Sept 30) 3850 E Ave S Prof Office Bldg, Lobby, Restrooms 1,353 1 7 182 6 15.04 228.11 41 Drytown Water Park Kitchen Restrooms (In-Season: Apr 01 - Sept 30) 3850 E Ave S Restrooms 45 1 7 182 6 68.40 1,037.42 42 Drytown Water Park Restrooms (In-Season: Apr 01 - Sept 30) 3850 E Ave S Restrooms 1,308 1 7 182 6 74.93 1,136.46 43 Drytown Water Park Slide Restrooms (In-Season: Apr 01 - Sept 30) 3850 E Ave S Restrooms 63 1 7 182 6 68.49 1,038.83 YEAR 5: FY 2029-30

EXHIBIT B

FEE SCHEDULE

RECURRING SERVICES

TRANSIT SITES
44 Palmdale Transportation Center (1 time per day) 39000 Clock Tower Plaza Dr Palmdale Transportation Center (including restrooms) 6,037 1 7 365 12 126.74 3,854.99 44a Palmdale Transportation Center (4 times per day) 39000 Clock Tower Plaza Dr Restrooms only 291 4 7 365 12 223.10 6,785.99

JOB CENTER
45 America’s Job Center of California 38510 Sierra Hwy Multi-Use, Restrooms, Kitchen 10,977 1 5 260 12 104.99 2,274.86

NEIGHBORHOOD HOUSES
46 Manzanita Neighborhood Center 38627 32nd St E Multi-Use, Restrooms 1,064 1 5 260 12 41.01 888.57 47 Tumbleweed Neighborhood House 1129 E Ave R-4 Multi-Use, Restrooms 1,562 1 5 260 12 42.81 927.63 48 Yucca Neighborhood House 503 E Ave Q-3 Multi-Use, Restrooms 1,732 1 5 260 12 43.43 940.96 GRAND TOTAL 273,400 3,993.18 102,635.15
*Facility Name subject to change during course of Contract

EXHIBIT C

FEE SCHEDULE

ADDITIONAL CUSTODIAL SERVICES MENU
# Item Unit of Measure Year 1
FY 2025-26
Year 2
FY 2026-27
Year 3
FY 2027-28
Year 4
FY 2028-29
Year 5
FY 2029-30
1 Straight Time Hourly Rate Per hour 32.25 33.86 35.56 37.33 39.20 2 Straight Time Hourly Rate (Out of Scope Services) Per hour 32.25 33.86 35.56 37.33 39.20 3 Overtime Hourly Rate (Saturday) Per hour 48.38 50.79 53.33 56.00 58.80 4 Overtime Hourly Rate (Sunday & Holiday) Per hour 48.38 50.80 53.34 56.01 58.81 5 Emergency Response - Overtime Labor Rate Per hour 48.38 50.80 53.34 56.01 58.81 6 Burnish Composition Flooring Per hour 35.50 37.28 39.14 41.10 43.15 7 Window Cleaning - below 10 ft Per hour 32.25 33.86 35.56 37.33 39.20 8 Window Cleaning - above 10 ft (includes 2nd Story windows) Per hour 55.00 57.75 60.64 63.67 66.85 9 Carpet Steam Cleaning - Portable Per square foot 55.00 57.75 60.64 63.67 66.85 10 Carpet Steam Cleaning - Van Mounted Per square foot 55.00 57.75 60.64 63.67 66.85 11 Carpet Cleaning (Spin Bonneted) Per square foot 55.00 57.75 60.64 63.67 66.85 12 Wood Floor Auto Scrubbing Per square foot 55.00 57.75 60.64 63.67 66.85 13 Stripping, Buffing and Waxing Vinyl/Composition Flooring Per square foot 55.00 57.75 60.64 63.67 66.85 14 Seal Concrete Flooring Per square foot 55.00 57.75 60.64 63.67 66.85 15 Film Stage Cleaning (Multi-use facility type) Per visit 200.00 210.00 220.50 231.53 243.10 16 Chair/Upholstery Cleaning - Banquet Style Chairs
Per chair pricing TBD with quote
Per hour 32.25 33.86 35.56 37.33 39.20 17 Chair/Upholstery Cleaning - Theater Style Chairs
Per chair pricing TBD with quote
Per hour 32.25 33.86 35.56 37.33 39.20 18 Tot Lot/Playground Cleaning
Includes: Cleaning (pressure washing to remove grime and built-up residue), sanitizing, and disinfecting all touch surfaces
Per service 250.00 262.50 275.63 289.41 303.88 19 High-Pressure Hot Water Pressure Washing Per hour 35.50 37.28 39.14 41.10 43.15 1 of 1
WORKERS’ COMPENSATION INSURANCE CERTIFICATE

Pursuant to Section 1861 of the State Labor Code, and all amendments thereto, each contractor to whom a public works contract has been awarded shall sign the following certificate and shall submit same to the City of Palmdale prior to performing any work on the contract:

“I am aware of the provisions of Section 3700 of the Labor Code which requires every employer to be insured against liability for Worker’s Compensation or to undertake self
-
insurance in accorda
nce with the
provisions of that Code, and I will comply with such provisions before commencing the performance of work of this contract.”

___
_________________________

Contractor

By
_______________________

Print Name

__________________________

Signa
ture

__________________________

Title

__________________________

Date

S
ection 3700 of the State Labor Code reads as follows:

“Every employer except the State shall secure the payment of compensation in one or more of the following ways:

(a)
By
being insured against liability to pay compensation in one or more insurers duly authorized to write compensation insurance in this state.
(b)
By securing from the Director of Industrial Relations a certificate of consent to self
-
insure, which may be given upon furnishing proof
satisfactory to the Director of Industrial Relations of ability to self -
insure
and to pay any compensation that may become due to his employee.” Servicon Systems, Inc.

Enio Martinez
Exec VP Operations
07/29/2025
Bid Summary
RFP 25-002-3400 for Professional Custodial Services

Proposals for Professional Custodial Services were evaluated through a competitive selection process that considered qualifications, methodology, and price to determine the best overall value to the City, not cost alone.

Summary of cost proposals (recurring services only):

Vendor Location Bid Proposal –
Recurring Services
Executive Facilities Services, Inc. Camarillo, CA $3,407,642 Mastercorp Commercial Services Irwindale, CA $3,606,316 Allied Universal Janitorial Services Irvine, CA $3,819,134 Base Hill, Inc. Santa Fe Springs, CA $3,959,602
Pride Industries One, Inc. Commerce, CA $4,426,653
Servicon System, Inc. Culver City, CA $5,369,093
Merchants Building Maintenance, LLC Pomona, CA $5,397,623 Premier Property Preservation Van Nuys, CA $6,044,124
JJ Property Maintenance Network Inc. Pasadena, CA $10,599,638

Evaluators assessed each vendor’s ability to meet the Scope of Services, along with the relevant experience of the firm and proposed contract staff. Price was evaluated based on recurring services only, since additional services are requested as needed and not guaranteed. The RFP included standardized criteria to ensure a fair and consistent evaluation.

Evaluation Criteria (Maximum Points):
 Company Qualifications, Staffing, Key Personnel, and Resumes – 40 points  Service Approach / Methodology – 25 points
 Cost Proposal – 35 points

Based on the evaluation criteria mentioned above, the following is the ranking of the vendors according to the staff’s review.

Rank Vendor
1 Servicon System, Inc.
2 Allied Universal Janitorial Services
3 Mastercorp Commercial Services
4 Executive Facilities Services, Inc.
5 Pride Industries One, Inc.
6 Base Hill, Inc.
7 Merchants Building Maintenance, LLC
8 Premier Property Preservation
9 JJ Property Maintenance Network Inc.

Technical Proposal for
Contracted Services
Project ID: 4457
Proposal for
Professional Custodial/Janitorial Services
City of Palmdale
RFP No. 25-002-3400

April 28, 2025
Submitted by:

Servicon Systems, Inc.
3965 Landmark Street, Culver City, CA 90232
(323) 204-4050

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

2 April 28, 2025

Purchasing Division
City of Palmdale
39110 3rd Street East
Palmdale, CA 93550
Re: Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400 Dear Purchasing Team,
Thank you for allowing Servicon Systems, Inc. (Servicon) the opportunity to submit our Proposal to provide professional Custodial/Janitorial Services to City of Palmdale. Our submission fully meets or exceeds all requirements set forth in RFP NO. 25-002-3400, as well as all addendums that are hereby acknowledged.

The official name of our company is Servicon Systems, Inc., 3965 Landmark Street, Culver City, CA 90232. The e-mail address is [email protected], telephone number (310) 204-5040, The name of the individual authorized to bind the Servicon’s business contractually is myself, Enio Martinez, Executive Vice President of Operation. I can be contacted via the information listed above.

The name, title or position, email and telephone number of the primary contact and/or account administrator with whom the City is to communicate throughout the RFP process is myself, Enio Martinez, [email protected], telephone number (310) 204-5040.

Servicon hereby expresses a sincere willingness to perform the services as described in this RFP. We guarantee that all forms, certificates, and compliance requirements included in this RFP are completed an duly submitted in the proposal response. Servicon’s submitted proposal shall remain valid for a period of not less than one hundred twenty (120) days from the date of submittal. We acknowledge that all documents submitted pursuant to this RFP will become a matter of public record.

We sincerely appreciate this opportunity to extend our valued partnership with The City and continue to perform exceptional service to your esteemed organization. We believe that strength of our collaborative partnerships in providing quality service to customers for fifty-one (52) years substantiates our commitment and ability to support complex projects, provide seamless transitions, minimize problems, and maximize the cost-to-performance ratio of our programs.

Sincerely,

Enio Martinez
Executive Vice President of Operations

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

3 Table of Contents
Organizational Structure, Qualifications, and Experience of Firm 4 Proposed Staffing and Management Plan 7
Technical Proposal 11
Cost Proposal 65
Required Forms 68
Appendix: Injury & Illness Prevention Program (IIPP) 69

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

4 Organizational Structure, Qualifications, and
Experience of Firm
Provide a brief history of your firm and its operations. Include the year formed (corporation, partnership, sole proprietorship); number of employees, size, ownership structure, and any ownership changes that occurred during the past five (5) years.

A corporation established in California in 1973, Servicon Systems, Inc. (Servicon) has been a preeminent provider of award-winning cleaning services across various sectors, including municipal government, aerospace, healthcare (encompassing acute care hospitals, clinics, and ambulatory care centers), life sciences, refinery/manufacturing, commercial real estate, and entertainment studios. We deliver top-tier custodial services in 13 states. Our clientele comprises numerous Fortune 100 and 500 companies as well as multiple government departments and agencies.

With annual revenues surpassing $175 million and a team exceeding 2,500 trained professionals, we possess both the scale required to offer world-class service and the agility of a privately held company that can address your needs with speed, care, and dedication.

Servicon is approved by the Women's Business Enterprise Council for its WBENC certification. This prestigious, trusted, highly respected women-owned business certification is provided to large firms that are majority-owned, controlled, and operated by women.

Servicon has had no ownership changes that occurred during the past five (5) years.

Provide the address of the office that would service this account. If you have other office locations, where are they located (address and telephone number), what are the primary functions performed with each office? Servicon operates from two locations in Southern California to serve City of Palmdale.

Servicon Corporate Office
(Corporate Campus)
3965 Landmark Street
Culver City, CA 90232
Phone: (310) 204-5040
Servicon Supplies Office/Warehouse
(Supplies Warehouse and Distribution)
903 E Walnut Street
Carson, CA 90746
Phone: (310) 970-0700
We also serve dozens of clients in the
area and County as a whole as partially
seen on map (right).

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

5 Provide organizational structure, including parent/subsidiary relationships, if any.

Below is Servicon’s high level organization structure:

Note, Servicon has no parent/subsidiary relationships.

Proposer’s team unit listing major functional areas with the names and titles of key staff in each area and their relevant experience, inclusive of duties and years of performance. If there are staffing overlaps, please indicate and explain as a footnote.

The following key staff are directly involved in managing the custodial program at City of Palmdale:

1. Oscar Mosqueda – Site Supervisor: 25 years of performance

2. Santiago Sandoval – Portfolio Manager: Over 40 years of performance

3. Mike Mulvey – Senior Portfolio Manager: 20 years of performance

4. Gabriel Jaimes – Associate Director of Operations: Over 20 years of performance

5. Susan Matt – Director of Client Experience: 25 years of performance

6. Matt Levit – Assistant Director of Operations: Over 20 years of performance

7. Enio Martinez – Executive Vice President of Operations: Over 30 years of performance For a more detailed discussion, please see the management bios of these and other key personnel in the “Proposed Staffing and Management Plan” section of this proposal.

Laurie Sewell
President/CEO
Tom Schurman
Chief Transformation Officer
Eugene Moorcroft
Chief Financial Officer
Susan Matt
Dir, Client Exp/Bus Mgr
Nathan Droger
Financial Analyst
Princess Fletcher
Assistant Controller
Jose Guerrero
Dir, Risk Management
Leonor Beltran
Payroll Supervisor
Nick Rabinovitch
Senior Attorney
Chris McKee
VP, Facilities Mgt Solutions
Operations Finance Human Resources
Wilber Castro
LOA Administrator
Karen Mendez
Payroll Admin
Kelly Adams
Accounting Manager
Oscar Gamboa
Manager, IT
Roger Guzman
Procurement Supervisor
Sarah Mercado-Lemus
Supply Chain Coordinator
Enio Martinez
Exec VP, Operations
Sales & Account Mgt
Warehouse
Personnel/Drivers:

Oscar Cardenas, Lead
Antonio Pena
Marcos Lopez
Rogelio Borruel
Yanin Fucile
Senior Recruiter
Holly King
Manager, Talent Acquisition
Tamila Bergal
Sr Billing Analyst
Facilities Management Solutions
Julio Ramirez
Warehouse Manager
Liz Griffin
Project Manager II
Johanna Tomm
Senior Portfolio Manager
Francisco Mancia
Senior Portfolio Manager
Edwin Stephenson
Senior Portfolio Manager
Managers/Supervisors:

Silvia Broadwater
Jose Mejia
Beatriz Gutierrez
Jonathan Torres
Maria Gomez
Carlie Elwell
Sr Portfolio Manager
Managers/Supervisors:

David Neugebauer
Jerry Calderon
Cesar Valentino
Christopher Alvarez
Managers/Supervisors:

Juan Martinez
Guillermo Soto
Dorys Antuna
Albino Barriga
Josselyn Medina
Staff Accountant
Richard Conti
Chief People Officer
Tiffany Yeargin
Director, People & Culture
OPEN
Director, Benefits & Comp
Diana Trujillo
HR Coordinator
Greg Mahdesian
Head of Revenue
Neil Bernstein
Director, Strategic Accts
Brent Nash
Senior Director, Sales
Transformation & Technology
Organization
Luis Reyes
Portfolio Manager, FMS
Carlyn Usher
Operations Administrator
Lucia Owens
Director, Talent Acquisition
Danilo Esquivel
Operations Contractor
Susan Watkins
Business Manager
Lucy Perez
Facility Solutions Admin
Arabella Monro-Somerville
Director, Marketing
Marketing
Revised 04/01/2025
Gabriela Leon
HRBP, Comm/Gov/Muni
Rosalia Robles
HR Generalist
Joanna Pineda
Recruiter
Corporate Officers
Michael Mahdesian
Chairperson
Enio Martinez
Exec Vice President
Denise Rabinovitch
Corporate Secretary
Laurie Sewell
President/CEO
Arya Farazdaghi
Senior Financial Analyst
Navi Nat
Staff Accountant
Stacey Wong
Senior Director, Sales
Liliana Monter
Payroll Manager
Anthony Calzeda
Marketing Manager
Luswyg De La Paz
Recruiter
Aidan Sewell
Sales Support Associate
Kevin Higginson
Sr Bus Process & Sys Analyst
Keith Michaels
Tech Marketing Manager
David Hernandez
Dir, Learning & Develop
Roslyn Smietan
HR Coordinator
Julia Forsberg
L & D Specialist
Karina Cortez
Events Coordinator
Jackie Ventura
HR Coordinator
Esteban Guzman
Sr Syst Administrator
Carlos Janer Diaz
Director, Safety
Eugene Moorcroft
Treasurer/CFO
Managers/Supervisors
Jonathan Banos
Jerome Ong
Kristol Cyde
Kris Jaco
Mario Gonzalez
Sara Requeijo
Office Manager
Traci Hawkins
Senior Billing Analyst
Ray Chastine
Director, IT
Anna Rabinovitch
ESG Administrator
Gabriel Jaimes
Associate Director
Managers/Supervisors:

Todd Lawrence
Michael Mulvey
Gerrick Hewitt
Angela Jones
Santiago Sandoval
Mariano Cobian
Estefani Felix
George Cha
Owen Eberle
Senior HRIS AnalystCarolyn Weinhold
Director, Administration
Matt Levit
Exec Dir, OperationsEnrique Diaz
Field Ops Trainer
Amy Deer
Sr HRBP Aerospace/LScs
Cece Zuniga
Senior Recruiter
OPEN
Director FP&A
Charlotte Froom
Revenue Contract Specialist
Maria Lopez
Operations Administrator
Isabella Sanchez
Risk Mgt Coordinator
OPEN
Executive Assistant to CEO
Brandy Owens
Portfolio Mgr, Life Science

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

6 Provide details on the financial condition of your firm and identify any conditions (e.g. bankruptcy, pending litigation, planned office closures, impending merger), which may impede Proposer’s ability to provide.

Servicon is in excellent financial condition. Our sources of financing are strong, with sufficient working capital to fund operations and focus on practicing capital efficiency. Additionally, Servicon has no conditions (e.g. bankruptcy, pending litigation, planned office closures, impending merger), which may impede our ability to provide exceptional service to City of Palmdale. Servicon’s audited financial statements are available for City of Palmdale review upon request.

Describe Firm’s experience in performing like services of a similar nature for municipalities, other government agencies or similarly sized organizations or institutions.

Servicon has fifty-two (52) consecutive years of continuous experience in the custodial industry in similar sized organizations and institutions, with an approximate 35,000,000 aggregate square footage of facilities successfully serviced.

The following is a partial (representative) list of similar municipal custodial projects above 250,000 square feet serviced by Servicon during the past fifty-two (52) years:

Project
City of Palmdale
City of Santa Clarita
City of Irvine
LA County ISD

Sq.Ft.
300 K
250 K
400 K

2.8 M
Term
2019-present
2016-present
2022-present
2017-present

Project
LA County Sup Court
County of Riverside
Ventura County Public Health
LA County Correctional Health
Sq.Ft.

4.6 M
350 K
500 K
700 K
Term
2009-present
2021-present
2016-present
2022-present
Please see our list of references in the “Required Forms” section of this proposal for a more detailed discussion.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

7 Proposed Staffing and Management Plan
Identify and provide biographies of your firm’s senior leadership and the primary and back-up staff who would be assigned to this resulting Agreement. Describe the commitment and ability of the management team to respond immediately to issues relating to the service(s) proposed. Proposer shall demonstrate how this requirement will be fulfilled and should indicate the percentage of time each key individual will be dedicated to our City of Palmdale project.

Program Management
Servicon’s collaborative account management approach at City of Palmdale involves ongoing communication and strategic solutions for on-the-ground operational personnel, a management position dedicated to exceeding client expectations and a leadership team that meets regularly to review the account status and provide corporate support for proactive troubleshooting and efficiency.
• Project Team Site
• Director of Client Services
• Leadership Focus/Cost Oversight

Site Management Client Support Services Leadership Focus Laurie Sewell
President/CEO
Enio Martinez
Exec VP of Operations
Matt Levit
Exec Director Operations
Gabriel Jaimes
Associate Director Ops
Oscar Mosqueda
Site Supervisor
Santiago Sandoval
Portfolio Manager
Susan Matt
Director, Client Experience
Mike Mulvey
Senior Portfolio Manager

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

8 Management Bios
High-performance custodial work involves an experienced management team capable of resolving service issues quickly, directing staff and achieving quality, productivity and safety goals. With this in mind, we are committing our top management in support of City of Palmdale.

Oscar Mosqueda, Site Supervisor
Oscar Mosqueda brings over 25 years of experience leading large teams of custodians. He is a seasoned expert in floorcare and all aspects of janitorial service.

Santiago Sandoval, Portfolio (Project) Manager
Santiago Sandoval brings over 40 years of experience in commercial and retail janitorial services to the table. His keen knowledge of operational execution and ability to connect with his team allows him to produce great results. As Project Manager for City of Palmdale, Santiago is available 24/7 to respond immediately to issues relating to the service(s) proposed to City of Palmdale.

Mike Mulvey, Senior Portfolio Manager
Mike has been a multi-unit operations leader for over 20 years with large organizations such as Public Storage, Office Depot and now with Servicon. He is a skilled leader with expertise in training and developing leaders as well as controlling costs and ensuring great customer relations. Mike is available 24/7 to respond immediately to issues relating to the service(s) proposed to City of Palmdale.

Gabriel Jaimes – Associate Director of Operations
Gabriel Jaimes came to Servicon with 20+ years of facility management experience where he oversaw as many as 36 facilities at the same time. In the past, he has served as a General Manager for California Pizza Kitchen, Panera Bread, and Islands Restaurants, gaining extensive experience managing large teams of up to 800 employees. Mr. Jaimes’ past responsibilities included implementation of on-going training programs, selection of new staff, direct profit/loss responsibility, and the supply of ordering/delivery schedules for vendors. Gabriel is available 24/7 to respond immediately to issues relating to the service(s) proposed to City of Palmdale.

Susan Matt—Director of Client Experience
Susan Matt’s diverse and comprehensive background includes more than 25 years of Custodial/Environmental Services experience, working primarily at Director or District Manager level. Her expertise is in the Support Services Division and Environment of Care, such as housekeeping, linen and laundry, and medical waste. Susan Matt supports her district in floor care, carpet care, compliance procedures, products, programs, medical waste, infection prevention, quality control, pathways to leadership coaching, client

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

9 experience and cost saving initiatives. Susan is available to respond immediately to issues relating to the service(s) proposed to City of Palmdale.

Matt Levit – Executive Director of Operations
Matt Levit came to Servicon with 20+ years of multi-unit, retail, and facility management experience. He has overseen regional markets throughout Southern California as well as the Northeastern seaboard, where he has had managerial and executive oversight across 35 states and as many as 200+ facilities. He is experienced in and has excelled at driving key revenue objectives by teams to fuel organizational and client growth. Additionally, he has a proven track record of leading innovation to encourage process improvement. He enjoys the collaborative environment of being a servant leader to his teams and client partners by nurturing professional relationships to drive positive change. Matt is available to respond immediately to issues relating to the service(s) proposed to City of Palmdale.

Enio Martinez – Executive Vice President of Operations
In 1991, Enio joined Pedus Service USA as Director of Operations and then Vice President of Operations. In 2006, Servicon Systems, Inc. acquired Pedus and named Mr. Martinez Vice President of Operations, managing the company's commercial and healthcare portfolios. Enio is responsible for the overall management and operations of all Servicon’s municipal, commercial, aerospace and public sector accounts. A specialist in sustainable practices and LEED requirements, he is directly responsible for the development of policies and procedures for all clients. Enio is available to respond immediately to issues relating to the service(s) proposed to City of Palmdale.

Laurie Sewell – President/CEO
A creative and innovative industry veteran, Laurie Sewell joined the Servicon ranks in 1988, and appointed President in 2008. She oversaw a management restructuring in 2014 that led to her further appointment as CEO in 2015. Laurie led the development of the company’s Quality Assurance Program, Sustainability and Green Cleaning Policies, as well as business development and operating Servicon’s Custodial Supply Distribution division.

She headed a committee that wrote the GS-42 Green Seal’s Standard for Cleaning Services and ISSA group that penned the Cleaning Industry Management Standard (CIMS).

Named “Outstanding Person of the Year” by the Southern California chapter of ISSA, Laurie is an active leader in professional and industry organizations. Laurie is available to respond immediately to issues relating to the service(s) proposed to City of Palmdale.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

10 Include a statement that key personnel proposed will be available to perform the proposed services for the duration of the contract, on-site when requested by CITY, acknowledging that no person designated as “key” to the proposed service shall be removed or replaced without the prior written concurrence of CITY. In addition, CITY reserves the right to direct the Proposer to remove any individual, including Key Personnel, assigned to the resultant agreement.

Servicon guarantees that key personnel proposed will be available to perform the proposed services for the duration of the contract, on-site when requested by CITY. We acknowledge that no person designated as “key” to the proposed service shall be removed or replaced without the prior written concurrence of CITY. In addition, CITY reserves the right to direct the Proposer to remove any individual, including Key Personnel, assigned to the resultant agreement.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

11 Technical Proposal
This section of the proposal shall be specific, complete in all respects, and should establish the ability of the Proposer to satisfactorily perform The City of Palmdale Professional Custodial/Janitorial Services.

Operational Plan – City of Palmdale
Functional Organizational Chart
Servicon will support its Custodial Cleaning program at City of Palmdale Facilities using a responsible and responsive chain of command as outlined below.

Corporate Support:

1. Accounting

2. Payroll

3. Human Resources

4. Bus. Development

5. Training/QC Support

Contract Monitor
City of Palmdale
Laurie Sewell
President/CEO
Enio Martinez
Exec VP of Operations
Matt Levit
Director of Operations

Gabriel Jaimes
Associate Director

Susan Matt
Director of Client Experience
Carlos Janer
Corporate Safety Manager

Santiago Sandoval
Portfolio Manager

Mike Mulvey
Senior Portfolio Manager

Oscar Mosqueda
Site Supervisor
City of Palmdale

Custodial/Janitorial
Services Personnel

Day/Night Cleaners
Floor/Project/Utility Techs

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

12 Staffing Hours
Below is Servicon’s proposed weekly hours by classification for the City of Palmdale custodial program to meet all statement of work requirements:

Classification Weekly Hours
Site Supervisor 40.00
Floor/Project/Utility Tech 80.00
Day/Night Cleaners - Park Sites 196.00
Day/Night Cleaners - Facility Sites 194.00
Day/Night Cleaners - Aquatic Facilities & Water Park* 28.00 Day/Night Cleaners - Transit Sites 118.00
Day/Night Cleaners - Job Center 9.00
Day/Night Cleaners - Neighborhood Houses 15.00
Total Weekly Hours 680.00
Total FTEs 17.00
*Including Seasonal Hours
Task and Frequency Schedules
Servicon custodial personnel will perform all Routine Services at City of Palmdale locations within the time frames identified in the RFP’s Statement of Work. Components of the SOW are fully disseminated by Servicon’s operational team and groundwork is laid for routine schedules of daily cleaning constructed for each work area as a blueprint for Servicon employees.

Task Assignment Schedules
Only if Servicon employees know exactly what is expected as far as their work requirements can they be expected to contribute effectively to the goals of the department. By definition, a daily task assignment is one (1) day’s work for one (1) Servicon employee. A written job assignment represents many hours of strategic input from the supervisory staff as well as onsite employees themselves. Assignments will be digitally generated and maintained digitally by Servicon’s operational team, allowing for quick access and fine tuning, spreading City of Palmdale’s cleaning requirements over worker shifts so that each work component is continuously addressed without periods of excess activity. Moreover, each custodial worker assigned to City of Palmdale locations will be trained to follow their unique daily task schedule of specific rooms/areas he/she is responsible in completing, ensuring that all requirements from the SOW are met or exceeded. Schedules are posted in strategic locations on site, accessible to regular and relief employees.

Sample

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

13 Periodic Work Schedules
Servicon’s custodial/floor care staff will be responsible for completing all periodic (monthly or greater) assignments from the Statement of Work during their normal shift hours. During all procedures, Servicon employees will use appropriate cleaning materials to complete their assignments and clean all work areas after completion of assignments.

Scope of Service – Custodial/Janitorial Services
Servicon will perform condition-based, interval-based (scheduled), and City of Palmdale-requested cleaning work as needed to meet all defined standards below for the spaces that are cleaned. We will promptly review and adjust schedules and service levels as needed to remedy any conditions that fall outside the defined standard. City of Palmdale’s expects that all facilities are clean, orderly, and present a professional appearance.

The following are general instructions to follow when providing custodial services:

1. Servicon shall have all sites inspected and ready to open by 6:00 am.

2. Servicon shall contact authorized/designated CITY representative each day to confirm that all sites have been inspected and are ready to open.

3. Servicon will have custodial supplies provided by the CITY, as described in Supplies above, picked up from the Maintenance Yard Warehouse (39110 3rd Street East) on Fridays and delivered to appropriate sites for custodial services and for stocking custodial closets at CITY facilities. The request for needed supplies shall be made in writing to the authorized/designated CITY representative at least 24 hours in advance.

4. Servicon shall provide written inspection reports for all facilities once per month (30-day period) and no later than the second Tuesday of the month.

5. Servicon will be required to meet and include facility inspections with authorized/designated CITY representative(s) once per week. Frequency of these meetings may be altered per the discretion of the authorized/designated CITY representative.

6. The request for any Additional Services as outlined in the Additional Services Fee Schedule Exhibit will be made by authorized/designated CITY representative.

7. Servicon shall provide to authorized/designated CITY representative(s) names and phone numbers of all Servicon’s supervisory staff, including emergency contact names and phone numbers.

8. Servicon shall not move or disturb any papers or folders on desktops.

9. Servicon shall put back in its place any objects, including chairs, and/or waste receptacles moved to perform cleaning services.

Sample

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

14 10. Servicon shall use safety/warning signs when cleaning all carpet and floor areas.

11. Servicon shall adhere to all local, state, and federal safety and health regulations when providing custodial services.

Facility Type Cleaning Specifications
Professional Office Buildings
Daily Specifications
The following items will be completed by Servicon each visit:

1. Empty trash receptacles and replace liners (where applicable) both interior and exterior.

2. Empty all recycling containers at desks into large 35-gallon Blue Recycling Cart.

3. Empty all shredders into large 35-gallon Recycling Cart.

4. Dust all reachable surfaces in all offices and copy and file rooms without the use of a ladder with a dust cloth or dust mitt (feather dusters are prohibited). Surfaces include, but are not limited to, desks and/or desktops, cabinets, countertops, blinds, thermostats, other furniture, computer equipment (including monitor, keyboard, and CPU), phones, calculators, picture frames, and other decorative items.

5. Clean all interior glass on partitions, walls, and doors.

6. Clean any glass in a public entryway.

7. Clean desktop and conference table glass.

8. Organize conference room chairs in an orderly manner.

9. Clean any kitchenette or break areas, including sanitizing sinks, counters, tables, microwaves in and out, and front of refrigerator and appliances.

10. Vacuum all carpeting.

11. Sweep and spot mop where needed all non-carpet flooring, including remove any scuff and heel marks.

12. Clean and sanitize public phones.

13. Clean and sanitize drinking fountains and/or water coolers.

14. Clean elevators, including vacuuming and/or cleaning floors threshold and walls, clean and polish metalwork and woodwork (as applicable).

15. Inspect and remove any debris or trash inside or outside perimeter of parking lot trash enclosures.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

15 16. Maintain custodial closet organization.

17. Notify authorized/designated CITY representative/s of any maintenance issues, including but not limited to plumbing issues, vandalism, broken or hazardous fixtures or other hazardous conditions, and lighting issues.

Reports are to be sent daily via email to authorized/designated CITY representative/s. Hazards or potential hazards are to be emailed and phoned in to authorized/designated CITY representative/s.

Weekly Specifications
The following items will be completed by Servicon once per week (7-day period):
• Mop all non-carpeted flooring, including stairwells and landings using disinfectant cleaner. • Wipe down both sides of interior doors, door handles, removing marks, including fingerprints. • Wipe down and remove any marks on all light switches. • Clean and sanitize all phones and computer keyboards. • Clean handrails.
• Clean all directory signs and name plates.
• Clean all cabinet doors, applying furniture polish to all wood doors. • Change out all mop heads – both wet and dry (dust).
• Clean the desk countertops, walls, and partitions and remove marks. • Clean and disinfect with enzymes and water any floor drains and sinks, where applicable. • Clean and sanitize inside and outside of microwaves.
• Clean outside of the refrigerator.

Monthly Specifications
The following items will be completed by Servicon once per month (30-day period):
• Lift and clean underneath the desk glass tops and under countertops. • Remove marks from desk chair mats.
• Clean and mop custodial closets.
• Flush all floor drains with hot water, removing any standing water and adding enzymes to drain, where applicable.
• Vacuum all upholstered furniture.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

16 • Clean/dust all high areas, including but not limited to ledges, windowsills, moldings, pictures, HVAC registers, and ceilings
• Buff and wax all vinyl composition flooring – removing any wax that may splash on baseboards. • Clean all exterior and interior windows, including window frames, using any method that will leave the window clean and streak-free. Windows excluded from this requirement are any windows higher than 10 feet. Windows above 10 feet will be cleaned as requested and priced in the Additional Services Fee Schedule Exhibit.
• Clean all lighting fixtures, including any and all under cabinet lighting. • Clean all window blinds.
• Clean underside all desktops, countertops, and tabletops. • Vacuum under all desktops, countertops, and tabletops, including around edges and baseboards.

Quarterly Specifications
The following items will be completed by Servicon once per quarter (90-day period):
• Clean all carpet, including stairs, using a professional grade, powered carpet cleaning machine with hot water tank.
• Carpets shall be vacuumed and cleaned in their entirety, capturing all dirt and debris along corners and edges, removing all stains throughout carpet area.
• Vacuum all draperies.
• Clean baseboards, including corners and remove any dirt and/or scuff marks. • Strip, clean, and wax all composition vinyl flooring, including custodial closet floors – removing any wax that may splash on baseboards.
• Polish or oil all woodwork in facility type.

Lobbies
Daily Specifications
The following items will be completed by Servicon each visit:
• Empty trash receptacles and replace liners (where applicable) both interior and exterior. • Vacuum all carpeting and floor mats.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

17 • Sweep and mop all non-carpeted flooring, including removing any scuff and heel marks, using disinfectant cleaner.
• Clean all interior glass on partitions, walls, and doors. • Clean any glass in a public entryway.
• Clean and sanitize, with residue and film free finish, all surfaces including but not limited to tabletops and countertops.
• Maintain custodial closet organization.
• Notify authorized/designated CITY representative/s of any maintenance issues, including but not limited to plumbing issues, vandalism, broken or hazardous fixtures or other hazardous conditions, and lighting issues. Reports are to be sent daily via email to authorized/designated CITY representative/s. Hazards or potential hazards are to be emailed and phoned in to authorized/designated CITY representative/s.

Weekly Specifications
The following items will be completed by Servicon once per week (7-day period):
• Wipe down and remove any marks on all light switches. • Clean and sanitize all phones and computer keyboards. • Clean handrails.
• Clean all directory signs and name plates.
• Wipe down both sides of interior doors removing marks, including fingerprints. • Clean all cabinet doors - applying furniture polish to all wood doors. • Change out all mop heads – both wet and dry (dust).
• Clean all countertops, walls, and partitions and remove marks. • Clean and disinfect with enzymes and water any floor drains and sinks, where applicable.

Monthly Specifications
The following items will be completed by Servicon once per month (30-day period):
• Clean under countertops.
• Remove marks from desk chair mats.
• Flush all floor drains with hot water, removing any standing water and adding enzymes to drain, where applicable.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

18 • Vacuum all upholstered furniture.
• Clean/dust all high areas, including but not limited to ledges, windowsills, moldings, pictures, HVAC registers, and ceilings.
• Buff and wax all vinyl composition flooring – removing any wax that may splash on baseboards. • Clean all lighting fixtures, including all under cabinet lighting. • Clean underside of all desktops, countertops, and tabletops. • Vacuum under all desktops, countertops, and tabletops, including around edges and baseboards. • Clean all window blinds.
• Clean all exterior and interior windows, including window frames, using any method that will leave the window clean and streak-free. Windows excluded from this requirement are any windows higher than 10 feet. Windows above 10 feet will be cleaned as requested and priced in Additional Services Fee Schedule Exhibit.

Quarterly Specifications
The following items will be completed by Servicon once per quarter (90-day period):
• Clean all carpets, including stairs, using a professional grade, powered carpet cleaning machine with hot water tank.
• Carpets shall be vacuumed and cleaned in their entirety, capturing all dirt and debris along corners and edges, removing all stains throughout carpet area.
• Vacuum all draperies.
• Clean baseboards, including corners and remove any dirt and/or scuff marks. • Strip, clean, and wax all composition vinyl flooring, including custodial closet floors – removing any wax that may splash on baseboards.
• Polish or oil all woodwork in facility type.

Restrooms
Daily Specifications
The following items will be completed by Servicon each visit:
• Dust and clean any and all signage inside and outside of restroom. • Clean and sanitize all doors, including stall doors and entry and exit doors.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

19 • Mop and disinfect flooring, paying special attention to flooring around urinals and toilet bowls. • Clean, disinfect, and sanitize entire urinals, toilet bowls, sink fixtures (includes inside and outside of fixtures).
• Clean and disinfect all exposed plumbing, countertops, and dispensers to a residue free finish. • Empty and sanitize waste receptacles and sanitary napkin receptacles and replace liners. • Clean all mirrors, leaving smudge and streak free finish. • Clean and sanitize all walls (including any shower stalls where applicable), partitions, ceilings, ledges, and baseboards.
• Refill toilet paper, seat covers, hand soap, and hand towel dispensers to capacity. • Check urinal deodorizer blocks and screens and replace when needed. • Maintain custodial closet organization.
• Notify authorized/designated CITY representative/s of any maintenance issues, including but not limited to plumbing issues, vandalism, broken or hazardous fixtures or other hazardous conditions, and lighting issues. Reports are to be sent daily via email to authorized/designated CITY representative/s. Hazards or potential hazards are to be emailed and phoned in to authorized/designated CITY representative/s.

Weekly Specifications
The following items will be completed by Servicon once per week (7-day period):
• Pour enzymes down all floor drains.

Monthly Specifications
The following items will be completed by Servicon once per month (30-day period):
• Clean and mop custodial closets.

Kitchens and Bars
Daily Specifications
The following items will be completed by Servicon each visit:
• Clean and sanitize the following:
a. Food prep surfaces
b. Appliances
c. Counter tops

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

20 d. Cabinets
e. Sinks
f. Faucets
g. Dispensers
h. Waste receptacles
i. Exposed plumbing
j. Floor sinks
k. Vent hoods surface
l. All flooring leaving no residue
m. Light switches
n. Signs
• Remove all scuff marks from flooring.
• Empty all trash receptacles, replace liners, and wash/sanitize as needed. • Clean refrigerators, microwaves, and any other appliances. • Maintain custodial closet organization.
• Notify authorized/designated CITY representative/s of any maintenance issues, including but not limited to plumbing issues, vandalism, broken or hazardous fixtures or other hazardous conditions, and lighting issues. Reports are to be sent daily via email to authorized/designated CITY representative/s. Hazards or potential hazards are to be emailed and phoned in to authorized/designated CITY representative/s.

Weekly Specifications
The following items will be completed by Servicon once per week (7-day period):
• Clean and sanitize all walls to maintain Los Angeles County Public Health requirements. • Clean and disinfect with enzymes and water any floor sinks. • Clean and sanitize all floor mats.
• Polish refrigerators, microwaves, and any other appliances to a streak and smudge free finish (including all stainless-steel fixtures and/or appliances).
• Sweep and mop the interior of all refrigerators/freezers (where applicable). • Wipe down both sides of interior doors removing marks, including fingerprints. • Clean and sanitize all phones.
• Clean and sanitize all handrails.
• Clean all cabinet doors - applying furniture polish to all wood doors, where applicable.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

21 • Change out all mop heads – both wet and dry (dust). • Clean all walls and partitions and remove marks.

Monthly Specifications
The following items will be completed by Servicon once per month (30-day period):
• Clean and degrease all vent and exhaust hoods, including any screens. • Deep clean all flooring by method of steam cleaning and degreaser. • Clean all partition glass/sidelights, interior door glass windows, and all other glass or windows within facility type.
• Clean/dust all interior window frames and blinds (if applicable). • Remove cobwebs, including around ceiling.
• Clean all lighting fixtures, including all under cabinet lighting.

Quarterly Specifications
The following items will be completed by Servicon once per quarter (90-day period):
• Polish or oil all woodwork - applying furniture polish (as applicable).

Pool Facilities (including locker rooms and shower areas) Daily Specifications
The following items will be completed by Servicon each visit:
• Empty trash receptacles and replace liners (where applicable) both interior and exterior. • Refill toilet paper, seat covers, hand soap, and hand towel dispensers to capacity. • Mop and disinfect all flooring, including lobby and corridors within the Facility Type. • Clean, disinfect, and sanitize all dressing areas, showers, urinals, toilet bowls, sink fixtures (includes inside and outside of fixtures), countertops, benches, and lockers (lockers to be hand cleaned – no spray cleaning permitted).
• Clean and disinfect all exposed plumbing, countertops, and dispensers to a residue free finish. • Clean all interior glass, including mirrors, in partitions, walls, and doors (as applicable) to smudge and streak-free finish.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

22 • Dust all reachable surfaces in all offices and copy and file rooms without the use of a ladder with a dustcloth or dust mitt (feather dusters are prohibited). Surfaces include, but are not limited to, desks and/or desktops, cabinets, countertops, blinds, thermostats, other furniture, computer equipment (including monitor, keyboard, and CPU), phones, calculators, picture frames, and other decorative items. • Empty and sanitize sanitary napkin receptacles and replace liners. • Check urinal deodorizer blocks and screens and replace them when needed. • Check waterless urinal filter cartridges and replace them when needed, where applicable. • Clean and sanitize public phones.
• Clean and sanitize drinking fountains and/or water coolers. • Maintain custodial closet organization.
• Inspect and remove any debris or trash inside or outside perimeter of parking lot trash enclosures. • Notify authorized/designated CITY representative/s of any maintenance issues, including but not limited to plumbing issues, vandalism, broken or hazardous fixtures or other hazardous conditions, and lighting issues. Reports are to be sent daily via email to authorized/designated CITY representative/s. Hazards or potential hazards are to be emailed and phoned in to authorized/designated CITY representative/s.

Weekly Specifications
The following items will be completed by Servicon once per week (7-day period):
• Clean all directory signs and name plates.
• Clean and sanitize all non-public phones and computer keyboards. • Wipe down and remove any marks on all light switches. • Clean all handrails.
• Clean all cabinet doors - applying furniture polish to all wood doors. • Change out all mop heads – both wet and dry (dust).
• Clean all walls and partitions and remove marks.
• Clean and disinfect with enzymes and water any floor drains and sinks, where applicable.

Monthly Specifications
The following items will be completed by Servicon once per month (30-day period):
• Clean and mop custodial closets.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

23 • Scrub shower tile and grout.
• Clean all exterior and interior windows, including window frames, using any method that will leave the window clean and streak-free. Windows excluded from this requirement are any windows higher than 10 feet. Windows above 10 feet will be cleaned as requested and priced in the Additional Services Fee Schedule Exhibit.
• Clean the underside of all desktops, countertops, and tabletops. • Vacuum under all desktops and around edges and baseboards. • Remove marks from desk chair mats (if applicable).
• Flush all floor drains with hot water, removing any standing water and adding enzymes to drain, where applicable.
• Vacuum all upholstered furniture.
• Clean/dust all high areas, including but not limited to ledges, windowsills, moldings, pictures, HVAC registers, and ceilings.
• Buff and wax all vinyl composition flooring – removing any wax that may splash on baseboards. • Clean all lighting fixtures, including all under-cabinet lighting. • Clean all window blinds.

Quarterly Specifications
The following items will be completed by Servicon once per quarter (90-day period):
• Clean all carpets, including stairs, using a professional-grade, powered carpet cleaning machine with a hot water tank.
• Carpets shall be vacuumed and cleaned in their entirety, capturing all dirt and debris along corners and edges, and removing all stains throughout the carpet area. • Vacuum all draperies.
• Clean baseboards, including corners and remove any dirt and/or scuff marks. • Strip, clean, and wax all composition vinyl flooring, including custodial closet floors – removing any wax that may splash on baseboards.
• Polish or oil all woodwork in facility type.

Gymnasiums

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

24 Daily Specifications
The following items will be completed by Servicon each visit:
• Empty trash receptacles and replace liners (where applicable) both interior and exterior. • Remove and dispose of any trash found outside trash receptacles. • Spot mop all spills or soiled areas of flooring and remove any gum or scuff marks. • Remove any gum from bleachers.
• Clean all markings, including fingerprints, off all doors and frames. • Clean desktop glass (if applicable).
• Clean any kitchenette or break areas, including sanitizing sinks, counters, tables, and appliances. • Clean and sanitize public phones.
• Clean and sanitize drinking fountains and/or water coolers. • Clean all interior glass, including mirrors, in partitions, walls, and doors (as applicable) to smudge and streak-free finish.
• Remove any graffiti, graffiti remover to be supplied by City of Palmdale. • Notify authorized/designated CITY representative/s of any maintenance issues, including but not limited to plumbing issues, vandalism, broken or hazardous fixtures or other hazardous conditions, and lighting issues. Reports are to be sent daily via email to authorized/designated CITY representative/s. Hazards or potential hazards are to be emailed and phoned in to authorized/designated CITY representative/s. • Inspect the high lighting and report any issues and/or outages to authorized/designated CITY representative.

Weekly Specifications
The following items will be completed by Servicon once per week (7-day period):
• Clean all door thresholds.
• Dust and sanitize all wall pads, including dusting top ledges of wall pads. • Clean all directory signs and name plates.
• Clean and sanitize all non-public phones and computer keyboards. • Wipe down and remove any marks on all light switches. • Clean handrails.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

25 • Clean all cabinet doors - applying furniture polish to all wood doors. • Auto scrub all wood flooring using a white pad.

Monthly Specifications
The following items will be completed by Servicon once per month (30-day period):
• Clean and mop custodial closets.
• Clean all exterior and interior windows, including window frames, using any method that will leave the window clean and streak-free. Windows excluded from this requirement are any windows higher than 10 feet. Windows above 10 feet will be cleaned as requested and priced in Additional Services Fee Schedule Exhibit.
• Clean underside of all desktops, countertops, and tabletops. • Vacuum under all desktops and around edges and baseboards. • Remove marks from desk chair mats (as applicable).
• Flush all floor drains with hot water, removing any standing water and adding enzymes to drain, where applicable.
• Vacuum all upholstered furniture (as applicable).
• Clean/dust all high areas, including but not limited to ledges, windowsills, moldings, pictures, HVAC registers, and ceilings.
• Buff and wax all vinyl composition flooring – removing any wax that may splash on baseboards (as applicable).
• Clean all lighting fixtures, including all under cabinet lighting (except high lighting). • Clean all window blinds.

Quarterly Specifications
• The following items will be completed by Servicon once per quarter (90-day period) • Clean all carpets, including stairs, using a professional grade, powered carpet cleaning machine with hot water tank.
• Carpets shall be vacuumed and cleaned in their entirety, capturing all dirt and debris along corners and edges, removing all stains throughout carpet area.
• Vacuum all draperies.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

26 • Clean baseboards, including corners and remove any dirt and/or scuff marks. • Strip, clean, and wax all composition vinyl flooring, including custodial closet floors – removing any wax that may splash on baseboards.
• Polish or oil all woodwork in facility type.

Park Restrooms
Daily Specifications
The following items will be completed by Servicon each visit:
• Dust and clean all signage inside and out on restroom building. • Clean and sanitize all doors, including stall doors and entry and exit doors to the building. • Wet mop and disinfect flooring, paying special attention to flooring around urinals and toilet bowls. • Clean any alkaline deposits and neutralize enzymes around urinals and toilet bowls. • Clean, disinfect, and sanitize entire urinals, toilet bowls, sink fixtures (includes inside and outside of fixtures), and all dispensers. Sanitize walls as required. • Empty and clean trash containers inside restroom facility and replace liners as needed. • Dust and clean all walls, partitions, ceilings, and ledges. • Refill toilet paper, hand soap, and hand towel dispensers. • Remove any gum or other material, including stickers, on restroom floors, fixtures, partitions, counters, or any other area within restroom facility.
• Notify authorized/designated CITY representative/s of any maintenance issues, including but not limited to plumbing issues, vandalism, broken or hazardous fixtures or other hazardous conditions, and lighting issues. Reports are to be sent daily via email to authorized/designated CITY representative/s. Hazards or potential hazards are to be emailed and phoned in to authorized/designated CITY representative/s. • Maintain custodial closet organization.
• Throw away all empty boxes. Do not collect recyclables in the custodial closets. • Make an effort to unclog toilets and urinals (most times debris just needs to be removed from toilet or urinal by hand) prior to contacting CITY staff.
• Trash and debris shall not be swept into planters but picked up and placed in trash can.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

27 • Under no circumstances shall cleaning liquids, wastewater, or chemical-based cleaning solutions be drained, poured, or otherwise disposed of into planters, landscaped areas, soil, tree wells, or any permeable surfaces.

Weekly Specifications
The following items will be completed by Servicon once per week (7-day period):
• Clean and disinfect with enzymes and water any floor drains and sinks, where applicable Palmdale Transportation Center
Restroom Cleaning – each visit
• Maintain custodial closet organization.
• Clean and sanitize all doors, including stall doors and entry, exit doors and partitions of restrooms. • Mop and disinfect flooring in restrooms, paying special attention to flooring around urinals and toilet bowls.
• Clean, disinfect, and sanitize entire urinals, toilet bowls, sink fixtures (includes inside and outside of fixtures).
• Clean and disinfect all exposed plumbing, countertops, and dispensers to a residue free finish. • Empty and sanitize waste receptacles and sanitary napkin receptacles and replace liners. • Clean all mirrors, leaving smudge and streak free finish. • Refill toilet paper, seat covers, hand soap, and hand towel dispensers to capacity. • Check urinal deodorizer blocks and screens and replace them when needed. • Empty trash receptacles and replace liners (where applicable) both interior and exterior. • Sweep and spot mop where needed all non-carpet flooring, including remove any scuff and heel marks. • Clean and sanitize public phones.
• Clean and sanitize drinking fountains and/or water coolers. • Clean and sanitize vending machines.
• Clean any glass in a public entryway.
• Organize conference room chairs in an orderly manner. • Clean any kitchenette or break areas, including sanitizing sinks, counters, tables, and appliances.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

28 Once Per Day
• Restroom cleaning as above, plus the following:
• Notify authorized/designated CITY representative/s of any maintenance issues, including but not limited to plumbing issues, vandalism, broken or hazardous fixtures or other hazardous conditions, and lighting issues. Reports are to be sent daily via email to authorized/designated CITY representative/s. Hazards or potential hazards are to be emailed and phoned in to authorized/designated CITY representative/s. • Dust all reachable surfaces in all offices and copy and file rooms without the use of a ladder with dust cloth or dust mitt (feather dusters are prohibited). Surfaces include, but are not limited to, desks and/or desktops, cabinets, countertops, blinds, thermostats, other furniture, computer equipment (including monitor, keyboard, and CPU), phones, calculators, picture frames, and other decorative items. • Clean all interior glass on partitions, walls, and doors. • Clean desktop glass.
• Clean all walls, partitions, ceilings, ledges, and baseboards. • Dust and clean all signage inside and outside of restrooms. • Vacuum all carpeting.
• Mop and disinfect all non-carpeted flooring.

Weekly Specifications
The following items will be completed by Servicon once per week (7-day period):
• Wipe down and remove any marks on all light switches. • Clean and sanitize all phones and computer keyboards. • Clean handrails.
• Clean all directory signs and name plates.
• Clean all cabinet doors - applying furniture polish to all wood doors. • Change out all mop heads – both wet and dry (dust).
• Clean all countertops, walls, and partitions and remove marks. • Clean and disinfect with enzymes and water any floor drains and sinks, where applicable. • Sweep and wet mop all ceramic tile floors.

Monthly Specifications

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

29 The following items will be completed by Servicon once per month (30-day period):
• Clean underside all desktops, countertops, and tabletops. • Vacuum/clean under all desktops and around edges and baseboards. • Remove marks from desk chair mats.
• Flush all floor drains with hot water, removing any standing water and adding enzymes to drain, where applicable.
• Vacuum all upholstered furniture.
• Clean/dust all high areas, including but not limited to ledges, windowsills, moldings, pictures, HVAC registers, and ceilings.
• Buff and wax all vinyl composition flooring – removing any wax that may splash on baseboards. • Remove cobwebs, including around ceiling.
• Clean all lighting fixtures, including all under cabinet lighting. • Clean all window blinds.
• Clean all exterior and interior windows, including window frames, using any method that will leave the window clean and streak-free. Windows excluded from this requirement are any windows higher than 10 feet. Windows above 10 feet will be cleaned as requested and priced in Additional Services Fee Schedule Exhibit.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

30 Wood Flooring
Weekly Specifications
The following items will be completed by Servicon once per week (7-day period):
• Auto scrub all wood flooring using a white pad, including all dance floors and multi- use wood flooring.

Multi-Use
Daily Specifications
The following items will be completed by Servicon each visit:
• Empty trash receptacles and replace liners (where applicable) both interior and exterior. • Dust all reachable surfaces without the use of a ladder with a dust cloth or dust mitt (feather dusters are prohibited). Surfaces include, but are not limited to, cabinets, desks, blinds, thermostats, countertops, other furniture, desks and/or desktops, phones, pictures and/or picture frames, and other decorative items.
• Clean all interior glass on partitions, walls, and doors. • Clean any glass in a public entryway.
• Clean desktop and conference table glass.
• Organize conference room chairs in an orderly manner. • Clean any kitchenette or break areas, including sanitizing sinks, counters, tables, and appliances. • Vacuum all carpeting and spot clean as needed.
• Sweep and spot mop where needed all non-carpet flooring, including remove any scuff and heel marks. • Clean and sanitize public phones.
• Clean and sanitize drinking fountains and/or water coolers. • Clean elevators, including vacuuming and/or cleaning floors and walls, clean and polish metalwork and woodwork (as applicable).
• Maintain custodial closet organization.
• All tables and chairs shall be sanitized.
• Dumpster/trash enclosures shall be free of trash and debris.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

31 • Notify authorized/designated CITY representative/s of any maintenance issues, including but not limited to plumbing issues, vandalism, broken or hazardous fixtures or other hazardous conditions, and lighting issues. Reports are to be sent daily via email to authorized/designated CITY representative/s. Hazards or potential hazards are to be emailed and phoned in to authorized/designated CITY representative/s.

Weekly Specifications
The following items will be completed by Servicon once per week (7-day period):
• Clean all exterior and interior windows, including window frames, using any method that will leave the window clean and streak-free. Windows excluded from this requirement are any windows higher than 10 feet. Windows above 10 feet will be cleaned as requested and priced in Additional Services Fee Schedule Exhibit.
• Mop all non-carpeted flooring, including stairwells and landings using disinfectant cleaner. • Wipe down both sides of interior doors removing marks, including fingerprints. • Wipe down and remove any marks on all light switches. • Clean and sanitize all phones and computer keyboards. • Clean handrails.
• Clean all cabinet doors, applying furniture polish to all wood doors. • Change out all mop heads – both wet and dry (dust).
• Clean the desk countertops, walls, and partitions and remove marks. • Clean and disinfect with enzymes and water any floor drains and sinks, where applicable.

Monthly Specifications
The following items will be completed by Servicon once per month (30-day period):
• Clean baseboards, including corners and remove any dirt and/or scuff marks. • Clean window blinds.
• Lift and clean underneath desk glass tops, countertops, and tabletops. • Clean underside of all desktops, countertops, and tabletops. • Vacuum under all desktops and around edges and baseboards. • Remove marks from desk chair mats, where applicable.
• Clean and mop custodial closets.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

32 • Flush all floor drains with hot water, removing any standing water and adding enzymes to drain, where applicable.
• Vacuum all draperies and upholstered furniture.
• Clean/dust all high areas, including but not limited to ledges, windowsills, moldings, pictures, HVAC registers, and ceilings.
• Buff and wax all vinyl composition flooring – removing any wax that may splash on baseboards. • Clean all lighting fixtures, including all under cabinet lighting.

Additional Services
• The CITY reserves the right, at any time during the term of this Agreement, to order extra work beyond the Scope of Work or make changes by altering, adding to, or deducting from said work, without invalidating this Agreement. This may include initiating custodial operations, or suspending or reducing existing custodial services, if deemed necessary (e.g., adding new sites, site closures, or changes in site programming). If additional sites are added, the CITY and Servicon shall mutually agree on the additional square footage to be maintained, and the Servicon shall submit a site cost proposal for CITY approval. Price per Visit on the Recurring Services Fee Schedule Exhibit may be used to calculate increases or decreases in frequency. Additional services, beyond the recurring scope, may be required on an as-needed basis, as outlined in the Additional Services Fee Schedule Exhibit. • No extra work may be undertaken without a written order from the CITY, which will incorporate any adjustments to (i) the Contract Sum and/or (ii) the time to perform the Agreement, subject to the written approval of the Servicon. It is understood that this Section does not apply to services explicitly listed in the

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

33 Scope of Services or reasonably contemplated therein. The Servicon acknowledges the risk that the services may be more costly or time-consuming than anticipated and agrees that no additional compensation will be provided for such discrepancies.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

34 Restroom Cleaning with Special Attention to Tile and Grouted Floors Restroom cleaning, especially restroom floors, is the most challenging cleaning process we encounter. Most cleaning firms use string mops that deposit the surface dirt into the grout lines.

In addition, using dirty mops against the coping creates mop marks that are extremely difficult and time-consuming to remove.

The solution: To have equipment and processes that can better maintain the restroom floors by the daily maintenance crew. As good as No-touch Systems are, we have found training can be an issue and a limitation of their use. The goal is to eliminate the need for periodic restoration by the Floor Care Technicians or a specially trained crew.

The Doodle Scrub (pictured at right) has become an integral part of Servicon’s restroom program. This small machine scrubs the restroom floors very effectively, is lightweight enough to be used by any technician, and can be placed on a standard restroom cart.

Utilizing this unique scrubbing machine has allowed our technicians to increase the level of cleanliness while dramatically reducing the periodic restoration needed in most restrooms. For further information, please go to: www.squarescrub.com/videos Moreover, we also utilize a unique cordless machine called the iMop. This unit, operated in an upright fashion, can be used by any technician, and creates impressive results when restroom floors do need to be scrubbed (Pictured at right). For more information, visit www.tennantco.com
By utilizing these two systems in conjunction with the Kaivac No- Touch system for periodic restoration, the daily restroom cleaning duties we propose will reduce much of the restroom restoration work described in the SOW.

Doodle Scrub Floor Scrubbing System:

Tennant IMop Cleaning System:

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

35 Restroom cleaning with Kaivac No-Touch cleaning systems can be a tremendous advantage for difficult-to-clean restrooms, especially high-traffic restrooms with a high traffic volume daily. A No-Touch system offers a productive method for daily & periodic restoration cleaning of commodes, walls, partitions, sinks, decks, etc., especially restroom floors in men's rooms that can get a lot of spillages under urinals. Kaivacs are particularly adept at cleaning out build-up from using string mops that deposit the surface dirt into the grout lines and create mop marks on the coping. All of which are extremely difficult to remove after years of neglect.

When floor restoration is needed, it may be necessary to scrub the floor with a Square Scrub, Doodle Scrub, or IMop before the Kaivac. Square Scrub is pictured at right. This unit rotates at 3250 RPMs, creating tremendous floor-cleaning power. (See Doodle Scrub & I-mop on the previous page).

Regardless of the system deployed, much depends on the site analysis, workers designated for this work, and traffic patterns for the restrooms. Once determined, the exact system will be selected for deployment.

Kaivac No-Touch System

Square Scrub with specialty tile floor
pad:

Offices, Common Areas, Breakrooms, All Floors
During the site walk, important items for City of Palmdale were identified. Here are a few solutions to enhance operational performance, minimize disruption during day cleaning, and improve IAQ while reducing viral spore transfer. These processes will be applied campus-wide, including common areas, offices, break rooms, and the café.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

36 Daily Carpet/Hard Surface Flooring Maintenance
The importance of high-filtration ProTeam Backpack Vacuums cannot be understated! These vacuums recover more particulate, filter the air while vacuuming, and are far more productive than comparable upright vacuums.

Long hallways, walls on both sides, enclosed offices, a mixture of flooring surfaces, and a Day Cleaning operation. The long hallways offer an excellent situation for the vacuum noise to bounce off the walls and echo through the entire building. Even at the 70db for ProTeam Vacuums can be very annoying for employees in the surrounding offices. The walls of the hallways can do an excellent job of reverberating the frequency noise of the vacuum motors.

Therefore, we propose using the Tennant S6/S7 walk-behind sweeper vacuums for the long hallways. These units are very productive for long, straight hallways and operate at much lower decibels. The noise level will have a much lower impact on the employees, allowing the workers to go about their daily vacuuming uninterrupted. Another advantage is the ability to sweep hard surfaces and carpet seamlessly. The operator can move from one to the other without a tool or brush change. Lastly, filtration is excellent at removing small particulates from the air. This results in better IAQ for a healthier and cleaner indoor space, and they are battery-operated, removing any trip hazards.

The ProTeam backpacks would be used for office areas, labs, or other smaller confined spaces. ProTeam's exclusive Proglide multi-surface tool does not use any beater bar and can clean a variety of flooring surfaces in addition to carpeting. The side-to-side motion promotes good posture for the operator while increasing productivity.

According to the IICRC, Carpet & Rug Institute, and other major manufacturers, vacuuming is the most crucial step in removing up to 85% of dry soil. ProTeam backpacks remove more than uprights (43% more than a standard single motor upright, Quality Environmental Services & Technologies, 1996; APC Filtration). Built-up soils abrade the carpet pile, making the carpet look old prematurely. Often, the "traffic pattern" seen is not soil but pile abrasion, reducing the ability of the carpet pile to reflect light.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

37 ProTeam Backpack Filtration

This diagram demonstrates the fine particulate removed from the air while using ProTeam backpack vacuums. In combination with a well-maintained HVAC filtration system, there is no better way to reduce particulate dust where fungi, viruses, bacteria, and other spores can be filtered from the air, creating a healthier indoor environment.

Two-motor Upright Vacuum Cleaners
Not all vacuums are tailor-made for all workers or all areas. In the event workers need upright or small areas that are not conducive for a backpack, we utilize 2-motor high filtration upright vacuums for this purpose. Two motor uprights are more powerful, have better filtration, and are very productive when training on proper vacuum techniques.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

38 Daily Hard Surface Maintenance
Servicon will have our cleaning technicians use microfiber products to wipe or mop hard surfaces. Microfiber cloths/mops perform better, last forever, and prevent degradation from bacteria accumulation. In other words, they will not smell if appropriately maintained. It is our opinion that the continued use of non-microfiber products such as cotton blended mops or bar towels is custodial malpractice.

The advantages of using Microfiber products are many: better surface cleaning performance, better absorption of the particulate, reduced cleaning chemical usage, reuse of the towels/mops, and reducing waste dramatically, all while increasing worker productivity. During the site walk, we found that City of Palmdale would benefit from the next service contractor utilizing Microfiber products. While the only disadvantage is cost, the productivity and sustainability of using Microfiber Cleaning Cloths make up for that in the long run.

Microfiber mops come in two formats: one is the standard string mop, and the other is a flat mop format. Although flat mops perform better, they present many challenges to re-train operators in the field for use in non-healthcare facilities.

Therefore, we continue to use microfiber string mops for many areas while working to implement microfiber flat mops where applicable.

Interim Carpet Maintenance
Servicon uses interim maintenance procedures to prevent traffic wear patterns noticeable in older and high-traffic areas throughout campus. Regular use of the Tennant R3 Ready Space Carpet Cleaner will enable repeated cleanings without over-wetting the carpet.

It is extremely important to note that Servicon will not employ any bonnet cleaning techniques at City of Palmdale. This method destroys the carpeting by pushing the soil into the secondary backing. While it may look OK for a brief period, it will only cause severe problems in the future.

Ready Space by Tennant allows for carpeting to be clean and ready for reuse in under 30 minutes. The low moisture system prevents the over-wetting of the carpet and the problems that it creates. This system is ideal for high-traffic areas that need repeated cleaning and for areas that have high turnover and need to be

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

39 ready for re-use. We propose a solid interim program with the goal of eliminating most of the required carpet extraction.

Restorative Carpet Cleaning
Servicon uses the Self-Contained Water Extraction Method for deep cleaning commercial carpeting. This process only needs to be done for heavy traffic areas annually.

Self-contained Carpet Extraction Systems have long been the standard for cleaning broadloom and carpet tile products. Every major carpet manufacturer, the IICRC, and the CRI recommend this method. Better vacuuming and better interim maintenance will limit the need for extraction in most areas except in the worst traffic, entrance, or food service cafés. We suggest that much of your carpet extraction could be reduced using the above-mentioned technologies. The EDIC Supernova is the most powerful and productive Self-Contained Carpet Extraction System on the market today. It offers both forward (walk behind) and pull-back operations. It provides the ease and productivity of a walk-behind unit while getting into the tight spaces of a pull-behind unit. In addition, it is a corded 115V unit with a dual vacuum system for the best water recovery of any unit on the market, offering excellent dry times and making it easier for the operator to use.

Stain/Spot Cleaning
Servicon will remove extremely stubborn spots (e.g., gum, rust, and burns) by appropriate methods or industry best practices. Servicon will spot clean on a continuous basis as spots, stains, deposits, and streaks appear. Servicon will utilize compact spot-cleaning equipment to maintain carpeted floor surfaces. It will keep carpets free of unwanted stains and spots between deep cleanings.

Hard Surface Floor Maintenance
We applaud your efforts to replace the old-world VCT with modern, no-finish Luxury Vinyl Tile (LVT), polished concrete, and other easier-to-maintain surfaces. These flooring products offer great labor savings and assist in your sustainability goals. Since no floor finish is required, removing the labor and product cost associated with topical floor dressings reduces the overall cost. Floor finish is possibly the most time-consuming maintenance task in the cleaning industry. Chemical strippers may be the most hazardous chemical in the cleaning industry and removing them from any cleaning operation is always a positive outcome. Discontinuing the use of a liquid plastic coating containing zinc and other hazardous chemicals prevents a byproduct that is both hazardous to human health and the environment.

We also recognize that until all the VCT can be replaced, it will take effort to maintain this flooring. We have developed the most sustainable methodology to maintain VCT flooring in the industry, and it deserves close examination.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

40 VCT/LVT Floor Maintenance
The primary method for cleaning the long hallways and other areas where solid surface flooring exists is with the Tennant T300 Orbital Scrubbing Machine with the H20 Nano Clean Technology. You may be familiar with Nano Clean as many City of Palmdale sites possess Tennant equipment with this technology. You may not be familiar with Orbital Scrubbing technology. These scrubbers have the square scrub head mounted in the front of the machine. It rotates in a small circle at extremely high speeds, 1750 rpm for this unit. Since the orbital scrub head is spinning faster, it agitates the floor better, creating better cleaning results much faster than traditional rotary scrub heads. The Nanoclean technology works much better with more agitation. In addition, it uses ½ the water of rotary scrubbers, providing much better square footage per tank full of water, adding significantly to productivity. This scrubbing power enables better cleaning agitation, uses ½ the water, and removes the need for cleaning chemicals in the machine.

One might consider that a 20” machine is too small to clean the long hallways at City of Palmdale. However, people often find a 20” machine easy to manage, allowing them to see over the top and turn it effortlessly. Larger equipment can be more challenging to use. Equipment that is user-friendly tends to be used more frequently.

When orbital technology is combined with the latest in diamond-impregnated floor pads, it makes the performance even better and more sustainable. The diamond floor pads (www.twister.com) make the finish shine, eliminating any need for burnishing the floor. It removes the extra burnishing step and the need for burnishing equipment, reducing labor and the expense of additional equipment. Secondly, diamond floor pads last ten times longer than traditional ones, dramatically reducing waste.

Ride-on scrubbers will be needed for a site the same size and scope as the City of Palmdale MFC site in . We believe ride-ons are better suited for wide-area cleaning than chariots (stand-up units) for several reasons. First, they are safer; the operator is at the front of the machine and has a complete sight line in front of them. Secondly, they offer a better turning radius for narrow hallows and other areas. Once a full site analysis is complete, Servicon will determine the best mix of Tennant ride-on scrubbers for each area, including the 581 (20”), T7 (26/32”), the T12 (32/41”), or T16 (36/45”) units. All units would be equipped with the Tennant Nano Clean technology, eliminating Petro chemical use in the solution tanks. In addition, where new construction, open door areas, or areas with a lot of dust accumulation, ride-on sweepers may also be needed.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

41 Restorative Flooring Maintenance
We utilize the best orbital technology in square scrub to remove the floor finish. (www.squarescrub.com) Utilizing the proper pads, we remove floor finish just using WATER!! Thus, removing the use of floor strippers, the worst chemical in our industry, from the cleaning operation. For efficient finish removal and water recovery, we employ the Tennant iMop system. This system can triple the productivity in removing the floor finish and preparing the floor for a new finish. Lastly, and most importantly, when the Twister Diamond Floor Pad System above is deployed, most finishes can last for decades and may never need this system a second time.

Much like the Tennant T300, the Square Scrub utilized orbital scrubbing technology.

However, it is quite different in that the 3200rpm of the square scrub enables very efficient scrubbing power. Servicon has replaced old-fashioned 175 RPM floor machines with the Square Scrub Pivot at an additional cost of $2500 per machine.

This investment has paid off in increased productivity and reduced workplace injuries.

Tennant Company’s iMop is a valuable tool in this process as it assists in water recovery, leaving the floor dry and ready for re-application of the floor finish. The iMop has been previously mentioned in restroom maintenance, providing additional uses for this piece of equipment.

Indoor Windows
Unger Stingray indoor cleaning System and the Unger Speed Clean System are used for out-of-reach areas on inside glass. This innovative technology's high performance and efficiency ensure consistent quality and keeping schedules.

High Bay/High Access Dusting
SpaceVac Systems is a vacuum-enabled high-access cleaning system. It utilizes carbon fiber hollow poles that hook up to any vacuum system. In addition, there is a camera option to examine hard-to-reach areas where dust recovery can be extremely important. These systems are advantageous in effectiveness when safety is tantamount to eliminating ladders or lifts.

The above is a non-exhaustive list of our solutions, and we are eager to expand upon it should you request.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

42 Functional Roles and Responsibilities

Functional Roles and Responsibilities at
City of Palmdale locations
Portfolio Manager
Site Supervisors & Lead
Day Porters/Cleaners
Night Cleaners
Floor/Project/Utility
Manages Daily Operations  

Supervises Custodial Staff  

Training of Custodial Staff  

Performs Inspections  

Submits Work Orders     
Inspects Equipment & Storage     
Assigned Specific Area
   
Vacuum Carpet
   
Spot Clean Carpet

Dry/wet mop floors
   
Spray buff floors

Strip/Scrub and wax floors

Shampoo furniture, clean blinds, clean vents
   
Empty trash/replace liners
  

Clean walls, ceilings, window, frames, conduits
   
Dust/dampwipe/polish surfaces
  

Replenish consumables
  

Maintain custodial closets
   
Mix/prepare chemicals
   

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

43 Job Descriptions for Contract Personnel
Portfolio Manager
Servicon Portfolio Management is responsible for the overall operations of our cleaning program at City of Palmdale locations. Our Regional Portfolio Management will report directly to City of Palmdale representatives and will be supported by the entire Servicon organization. Duties will include managing budgets, quality control, customer relations, monitoring labor relations and regulations, developing training programs, and directing site employees. Qualifications of Regional Portfolio Management include:
• Specialized training in Custodial Services operations, as well as expertise in all aspects of safety, including bloodborne pathogens and hazard communications.
• Knowledge of all equipment, materials and methods used in the everyday operation of Custodial Services. • Thorough knowledge of the physical plant/layout of your properties. • Minimum 5 years in management and supervisory positions of large properties, similar in nature to City of Palmdale.

Site Supervisors and Leads
Servicon’s front-line supervisor and lead personnel assigned to City of Palmdale locations are trained to achieve and maintain the highest possible standards of cleanliness throughout your facilities while maintaining a high morale among Servicon’s cleaning technicians, as well as good customer relations with City of Palmdale. They perform specifically assigned facilities functions and will oversee cleaning functions and areas for quality control.

Qualifications include:
• Specialized training in Custodial Services operations, as well as expertise in all aspects of safety, including bloodborne pathogens and hazard communications.
• Knowledge of all equipment, materials and methods used in the everyday operation of Custodial Services. • Thorough knowledge of the physical plant/layout of City of Palmdale facilities. • Ability to communicate in the English language.
• Minimum 3 years in supervisory positions.

Reports To:
• Portfolio Manager
Principal Duties and Responsibilities:

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

44 • Manages the day-to-day operations of defined areas, maintaining the Servicon quality and safety standards through the direct supervision of cleaning technicians. • Supervises Custodial staff as directed by Servicon management. • Assists in the training of personnel.
• Performs quality control inspections and submits written reports. • Submits Work Orders when repair needs exist.
• Performs specifically assigned Custodial duties and tasks. • Handles all requests in an immediate and professional manner; handles complaints quickly, thoroughly and effectively.
• Inspects equipment and storage areas daily, to ensure that these areas are maintained and equipment is in good working condition.
• Upholds the Philosophy and Objectives of Servicon Systems, Inc. • May be required to work additional/different shifts, weekends or holidays. • Performs all other tasks and assignments as may be required.

Utility/Floor Care/Project Technicians
Servicon utility/floor/project personnel assigned to City of Palmdale locations will provide routine and periodic advanced floor care duties, including stripping, buffing and waxing of hard floors, carpet extraction and shampooing and other projects as assigned. They will use specialized equipment, such as buffers, auto scrubbers and other floor machines, tools, products, and supplies necessary to accomplish tasks. Qualifications include:
• Specialized training in Custodial Services operations, with an emphasis on equipment and materials handling and advanced floor care methods.
• Good vision, ability to bend, stoop and lift up to 60 pounds. • Good hearing, ability to use equipment.
• Must be fully mobile.
• Ability to perform sanitation activities indoors and outdoors. Exposure to dirt, dust, disinfectants, and other chemicals is part of their job.
• Having a good working knowledge of equipment use and maintenance required to perform tasks. • Ability to understand English.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

45 • Minimum 2 years’ floor care experience.

Reports To:
• Site Supervisors, Leads and Portfolio Manager
Principal Duties & Responsibilities:
• Clean carpets.
• Strip/scrub and finish hard surfaces.
• Pressure Wash specific areas using powered equipment. • Project duties to include roof cleaning and additional duties as assigned. • Insure that all equipment is kept clean and report any malfunctions or safety hazards to the Supervisor. • Perform other duties as assigned.

Custodial Personnel (Day and Night Cleaners)
These workers will handle daily cleaning tasks of assigned areas in accordance with specifications from the City of Palmdale RFP. They will also be responsible for refilling consumable supplies in bathrooms and other areas. They will use cleaning devices, such as wet mops, wringers, duster, vacuum cleaners, and other necessary tools, products, and supplies, and removes trash to appropriate areas. Qualifications include:
• Good vision, ability to bend, stoop and lift up to 40 pounds. • Good hearing, ability to use equipment.
• Have a good working knowledge of mixing and use of all chemicals needed to perform duties. • Must be fully mobile.
• Ability to perform sanitation activities indoors and outdoors. Exposure to dirt, dust, disinfectants, and other chemicals is part of their job.
• Ability to speak and understand English.

Reports To:
• Site Supervisors, Leads and Portfolio Manager

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

46 Principal Duties & Responsibilities:
• Emptying waste baskets, removing trash.
• Dusting surfaces that collect dust.
• Vacuuming carpeted floor surfaces.
• Damp wiping and cleaning furniture.
• Cleaning walls, windows, and polishing metal surfaces. • Cleaning and polishing metal and porcelain fixtures in bathrooms. • Replenishing restroom consumable supplies.
• Dry and wet mopping hard-surface floors.
• Maintaining and stocking Custodial closets at all times. • Picking up trash on a regular schedule during the shift, or as needed for special pickups. • Having a good working knowledge of mixing and use of all chemicals needed to perform duties. • Insuring that all equipment is kept clean and report any malfunctions or safety hazards to the Supervisor. • Performing other duties as assigned.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

47 Uniforms and Identification
Servicon will ensure that all custodial personnel assigned to City of Palmdale locations are properly attired, identifying them as custodial staff and clearly labeled with the company's name and logo.

Employees assigned to City of Palmdale locations will be issued a full set of uniforms, either hardline or soft line based on your color and style preferences. Our uniforms are tailored to present a neat, professional appearance of Servicon custodial personnel to City of Palmdale staff and visitors. The cost of our standard uniforms is included in our pricing.

The standard Servicon uniform set contains:
• Shirts or smocks
• Photo ID badge

We provide replacement uniforms due to normal wear-and-tear, or damaged while performing certain job tasks and responsibilities. Normal replacement is planned on an annual basis. At your request, more than our standard sets of uniforms will be issued, pricing adjusted appropriately. At any time, an employee may have his or her uniform altered due to weight fluctuation, at no cost.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

48 Photo Identification Badge
Team members assigned to City of Palmdale locations will be required to display on their persons at all times identification cards that identify them as Servicon team members your facility. Our photo identification badges make it easy to identify our employees as part of the Servicon service team. This is important for City of Palmdale staff and visitor peace of mind to know that only the personnel you’ve approved are at your site.

Wireless Communication
Servicon’s Site Supervisory team assigned to City of Palmdale locations will be required to carry the Apple iPhone with instant voice and data capability for immediate accessibility. A Servicon email will assigned to the supervisor for communications between the site personnel and internal communication. The wireless plan associated will include a plentitude of minutes of talk time, unlimited data, and a text message plan.

At Servicon, we believe the most important part of an emergency and/or urgent response plan is to make sure there is network of communication between all parties responsible for responding to such an event. An Emergency Communication Network (ECN) allows our staff to be able to communicate internally but also provides the facility with contact information of key personnel.

Apple iPhones will be carried by Servicon’s Site
Supervisory team at City of Palmdale locations.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

49 Portfolio Manager and Administrative Support
Servicon plans to provide the required supervision identified in the Statement of Work. In addition, Servicon has assign Santiago Sandoval, Portfolio Manager responsible for Scheduling Routine & Project Cleaning, Reporting Compliance and Operational Training for City of Palmdale locations. Santiago is knowledgeable in all aspects of City of Palmdale’s custodial operations at all locations. All managerial/supervisory personnel will be available to City of Palmdale by cell phone during all working shifts, 365 days per year, 24 hours a day, and will be able to effectively communicate in English, both orally and in writing. They will also have direct and immediate communication with Servicon’s Senior Portfolio Manager, Mike Mulvey, and Associate Director or Operations, Gabriel Jaimes, during all hours of shift coverage, 365 days per year.

Supervisory Ratio
Servicon maintains an average ratio of 1 supervisor/manager for every 10.9 employees during all working shifts.

Employee Absences
Servicon plans to deploy adequate staffing to address unanticipated absences (vacation, emergency absences, sick days, other) as identified in the Statement of Work. Servicon management will notify City of Palmdale’s Contract Monitor or designee when custodial personnel assigned to City of Palmdale locations are out on scheduled or unscheduled absences or have been terminated.

1. Servicon management will immediately replace absent or terminated employees and provide the names of all substitute employees.

2. Servicon management shall ensure that each substitute employee obtains a City of Palmdale Identification badge prior to assignment at City of Palmdale facilities.

3. A Servicon Supervisor will accompany the replacement employee to the work site to ensure they are properly trained.

4. Servicon’s corporate Human Resources Department maintains a list of “on-call” employees who have successfully cleared Live Scan, who have received a City of Palmdale badge and who are ready to work as replacement employees. These lists are provided to Servicon supervisors assigned to City of Palmdale work sites.

Special Note: To ensure adequate coverage for absent employees, Servicon requires that employees report an absence to their direct supervisor at least six (6) hours prior to the start of their shift. This allows for a replacement to be assigned. To ensure that City of Palmdale is informed of replacement employees, Servicon’s Contract Compliance Administrator completes monthly metric reports in which she reports all regularly assigned personnel as well as substitute personnel together with their earnings, locations and hours worked.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

50 Supplies & Equipment
Servicon’s Supply Division
To achieve greater quality and price control over the commodities required by our customers we have established Servicon Supplies, founded in 1988, as a full-line custodial supply division of the company. We buy direct from manufacturers and stock all our products locally in our warehouse in Carson, California. Servicon supplies has worked closely with suppliers to ensure that all the products used in our operations are the most sustainable solutions available include Green Seal certified, Eco-Logo, CRI approved, Energy Star rated, etc.

Eliminating Supply Shortages
Supply levels are generally established at the storage capacity that is necessary to maintain offices for a one-month period. Replenishment orders are submitted by Servicon personnel to Servicon Supply on a weekly basis for paper, trash bags and plastic goods and monthly for chemicals and cleaning supplies. Orders are adjusted based upon the burn rate (usage) of the supplies to keep them at a constant level. If a shortage of supplies occurs, Servicon Supplies can deliver products as quickly as within two hours.

Supplies at City of Palmdale locations will be safeguarded against damage and theft in various ways. All supplies are stored in the approved manner as required by City of Palmdale. For example, in main storage areas, goods may be stored on pallets or shelves to protect them from water damage. Bulk supplies are stacked no higher than the safety regulations and/or as recommended by their manufacturer to protect them from crushing, tipping over or leaking. Sanitary products (toilet paper, towels, etc.) will not be transported in trash barrels, mop buckets, etc. to protect them from contamination. Servicon will ensure that all storage areas are locked at all times and key access is limited only to management and staff with a direct need.

The appropriate team member servicing an area is responsible for ensuring that the closet contains a two-week supply level at all times. Weekly requisitions are submitted to the supervisor to consolidate into a master order for the period. All closets are locked with the keys available only to management and staff using it.

Consumable supplies, such as paper towels and toilet paper, are monitored daily on each shift to ensure adequate supplies are on hand always.

Each team member restocks his/her cart daily with supplies needed on the shift to minimize down time in retrieving additional supplies from the closet. Each cart has lockable storage compartments that are used to store commodities subject to theft or that because of government regulation must be kept under lock and key.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

51 Equipment
To keep track of Servicon equipment at City of Palmdale locations, a computerized inventory system is maintained.

A non-removable tag is affixed to each piece of capital equipment, which assigns it a unique identification number.

An inventory report is also maintained which further identifies the item as to its name, model, manufacturer, ID number, facility, location and condition. Servicon has allocated appropriate quantities of the following custodial equipment for use during the contract term at City of Palmdale locations:

Equipment Type Model Name, Size Manufacturer
Automatic Scrubber T300 20” Wide Cleaning Walk
Behind w/ ecH20 Nano clean
Tennant
Orbital Surface Prep Machine Square Scrub EBG-20 Square Scrub Carpet Extractors R3 15” and 1510 22” ReadySpace
Extractors; EDIC Supernova
Tennant, EDIC
Back Pack Vacuums Super Coach Pro 6 and Go-Free
Cordless
ProTeam
Imop Cordless Automatic Scrubber ImopXL Cordless Scrubber Tennant Round Receptacle w/Auto Dolly made
from Recycled Materials
Delamo Green Clean Utility Can
with recycled materials
Delamo
Mopping Equipment Delamo Green Clean made with
recycled materials
Unger
Floor Dryer Problitz XP, 19" x 17" x 18" ProTeam
Wet Dry Vacuum 20Gal. Proguard 20, 30" x 20" x 35" ProTeam Vacuum Upright ProGen 15, cordless 12” ProTeam, Tornado Rubbermaid Tilt Cart 1.5 Yard 80 1/2 " x 43" x 49 1/2 Rubbermaid Van 2025 NV200 Compact Cargo Nissan

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

52 Pictures of Equipment used at City of Palmdale locations

Tennant R3 ReadySpace
Carpet Extractor
Tennant S5 & S7 Walk Behind
Vacuum Sweeper
Tennant Imop Cordless
automatic scrubber

ProTeam ProGen 15 Vacuum ProTeam Floor Dryer

Tennant T300 Automatic
Scrubber w/Nano clean
ProTeam Wet Dry Vac

ProTeam Super Coach Pro 6
Backpack
Rubbermaid Tilt Cart
Delamo Green Clean Auto Dolly
(made from recycled tires).

Square Scrub Floor Prep

Nissan 2025 NV200 Van

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

53 Small Tools
Servicon ensures that sufficient quantities of the following small tools are available for use during the contract term at City of Palmdale locations:
• Abrasive Pads
• Brooms
• Carbon Fiber Poles
• Caution – Wet Floor Signs
• Cleaning Cloths (Microfiber)
• Corner Brushes
• Counter Brushes
• Deck Brushes
• Detail Brushes – Nylon
• Detail Brushes – Brass
• Door Stops
• Drain Brushes
• Dust Mops
• Dust Cloths
• Dusting Tools
• Floor Machine Burnishing Pads
• Floor Machine Spray Buff Pads
• Floor Squeegees
• Foam Erasers
• Funnels
• Hand Dusters
• Hudson Sprayers
• Inspector Mirrors
• Measuring Cups
• Mop Buckets and Wringers
• Out of Service Signs
• Pails
• Plastic Drop Cloths
• Plumbing Plungers
• Push Brooms
• Putty Scrapers
• Radiator Brushes
• Rubber Gloves
• Safety Face Shields
• Spray Bottles
• Squeegees for Glass
• Swivel Pad Holder and Pads
• Toilet Bowl Mops
• Tool Caddies for Trash Barrels
• Utility Brushes
• Wet Mops (Microfiber)
Equipment Repair
Standard depreciation models are used to keep track of aging equipment so that they are scheduled for replacement when their useful life has been reached. As a cost control measure assure that repairs are performed expeditiously and properly, Servicon maintains its own equipment repair team. We have both a full repair shop at the Corporate Offices and a mobile van that visits the facilities to make on the spot repairs or replacement, keeping downtime to a minimum.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

54 Employee Training
Servicon’s employee training program for personnel assigned to City of Palmdale locations includes the proper methods of sanitation, employee empowerment and compliance with regulatory
requirements and documentation. Our philosophies of consistency and safety permeate our training agenda.

Major Program Components
Our employee training curriculum designed for City of Palmdale locations ensures that all Statement of Work requirements are met or exceeded and consists of the following major components:
• Initial Orientation
• Specialized Training for City of Palmdale-Assigned Personnel • On-Going In-Service Technical and Compliance/Safety
Training. Note: See Servicon’s IIPP attached in the Appendix section of this proposal.

Orientation
Servicon trainers will conduct specialized sessions at our Mahdesian Innovation and Learning Center (see description within this proposal) and job sites for all Servicon employees working at City of Palmdale locations. The curriculum includes:
• Orientation to Servicon and City of Palmdale locations, including all rules, regulations, policies and procedures • Safety issues and practices
• Technical skills development, i.e. park, restroom, office area, common area and specialty cleaning
• Explanation of specific job instructions (how to follow detailed task assignments)
• Proper use of equipment and chemicals
Injury & Illness Prevention Program (IIPP)
• Please find Servicon’s IIPP attached in the Appendix
section of this proposal.

Our training guarantees that every
Servicon employee is:
• Technically proficient with
chemicals, equipment and
associated methods
• Fluent in rules, regulations and
safety issues specific to City of
Palmdale locations
• Dedicated to exceptional
customer service
Bottom Line…

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

55 Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

56 Specialized Training for City of Palmdale-Assigned Personnel In addition to orientation and specialized instruction required by Federal, State and Local Regulations, as a minimum, Servicon will provide each employee assigned to City of Palmdale locations, training in the following specialized areas within the first two weeks of assignment and each successive six-month period. • Meeting SOW requirements in terms of daily/weekly/monthly/quarterly and semiannual frequency cleaning of specific areas at City of Palmdale locations • Cleaning General Areas of City of Palmdale Facilities, i.e. Park Restrooms, Transportation Areas, Libraries, Recreational Areas, Municipal Buildings, Offices, Conference Rooms, Restrooms, Showers, Lunchrooms/Vending Areas, Entrances, Lobbies and Hallways • Graffiti Eradication
• Steam Cleaning, Hard Floor Maintenance, Carpet Shampooing, Window Cleaning, Pressure Washing, Parking Facility Maintenance, etc.
• Responding to Emergencies and Call Back Work
• Responding to emergencies, call backs, special requests and programs • Building security at City of Palmdale locations
In-Service Technical Training
This training component is designed to provide ongoing
reinforcement to the previous modules of the training
process. By providing a comprehensive, on-going in-service program, our objectives of having each technician armed with a solid understanding of the principles of industry cleaning techniques will be accomplished. This program serves as a constant reminder and added reinforcement that superior cleaning techniques are a must for customer satisfaction, in addition to safety and quality of work performed.

In-Service Compliance/Safety Training
To remain compliant with OSHA and Hazard Communication requirements, Servicon has implemented a series of tools and training programs (classroom and online) to plan, deliver, and track company-wide training. All Servicon employees receive initial and annual training on the following safety topics specific to their duties at City of Palmdale locations:
• Overview of Safety, Security, and Health Policies
• Medical Record Access and Incident Reporting
• Universal Precautions/Bloodborne Pathogens
• Emergency Action Plan/Fire Extinguishers
• Slips, Trips and Falls
• Back Safety

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

57 • Hazard Materials and Hazard Communication
• PPE Requirements, including Respirators
• Hand and Eye Protection
• Hearing Conservation
• Heat Stress
• Confined Space Awareness
• Ergonomics/Repetitive Motion
• Radiation & Asbestos General Awareness
Emergency and Contingency Training
In addition to training all Servicon service employees in safety and compliance, we understand that emergency training and awareness is equally important. Components of this training include:

Natural Emergencies: Fire, earthquake and flood emergency responses are instilled in Servicon employees by training them on our Emergency Action Plan (EAP). We will also review and train our employees on City of Palmdale’s written EAP.

Injuries and other forms of medical emergencies: Servicon employees are instructed to dial 911 if a life-threatening injury has occurred. All injuries are reported to the immediate supervisor, a Nurse Triage Service is called to receive medical advice, a visit to a local urgent care facility is scheduled (if required), and all levels of management (Servicon and City of Palmdale) are notified within 24 hours.

Criminal Emergencies: Servicon employees are trained to dial 911 if they feel they are endangered in any way. All levels of management (Servicon and City of Palmdale) are notified via phone, email and/or written communication within 24 hours.

Job Related Urgencies/Emergencies: An escalation flow chart (see below) containing names and contact information is provided to the employees to ensure proper communication when an emergency or urgency materializes impacting their job duties.

Employee Emergency is Recognized
If Medical, Hazard or Criminal
Emergency - Dial 911
Contact Servicon Site and/or Portfolio
Management – City of Palmdale

Contact Servicon Associate Director
of Operations, Gabriel Jaimes
Contact Servicon VP Operations
Enio Martinez (310) 204-5040 x244

Contact Servicon VP Human Resources
Richard Conti (310) 204-5040 x210
Contact City of Palmdale locations
Facilities Managers

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

58 Quality Control
Servicon’s Quality Control Program incorporates the quality elements of ISO 9000/9001 that describe how Quality Control will be performed in detail. The plan illustrates the approach utilized by the proposer to maintain the high standard quality of work required by Servicon on all routine and non-routine work performed at City of Palmdale locations.

Plan-Do-Check-Act
Servicon will utilize the Plan-Do-Check-Act (PDCA) cycle in conjunction with our SmartInspectTM browser-based software to facilitate “total quality” at City of Palmdale locations. The following is a description.

Includes all processes and operational procedures that we will perform at City of Palmdale locations, which become the standards with which we execute services.

Means accomplishing the work at City of Palmdale locations according to Servicon performance standards and contractual specifications with the client and providing the necessary education and training to execute properly.

Is the examination of the results of our work performed at City of Palmdale locations, that is, making sure the actual services executed conform with performance standards.

Refers to any necessary corrective action taken resulting from the outcomes of CHECK. If our service delivery to City of Palmdale locations does not meet specifications, an immediate remedy is introduced.

The reasons for defects are examined in the ACT stage to determine whether the source of the problem lies in the PLAN stage (i.e., specifications are unsuitable) or the DO stage (i.e., technicians are not doing their job correctly). If problems occur in the PLAN stage, Servicon performance standards are revised or improved. If issues arise in the DO stage, additional training is given to our technicians to prevent recurrence.

Commitment to Quality
Servicon’s QC program:

Serves as a training ground for
employee responsibility and
workmanship.

Facilitates the transfer of
knowledge to improve daily
routines.

Investigates problems and
proposes enhancements that
raise standards.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

59 Activities to be Monitored
Servicon’s list of performance and customer satisfaction measures in terms of custodial service delivery to be monitored at City of Palmdale locations will include (but is not limited to):
• Completion of all General and Periodic Custodial Service Tasks • Timeliness and Consistency of Service
• City of Palmdale Building Security
• Cleanliness of Park Restroom Areas
• Cleanliness of Transportation Areas, Libraries, Recreational Locations and Municipal Buildings • Cleanliness of Office and Conference Areas
• Cleanliness of Lobbies, Reception and Public Areas
• Cleanliness of Restrooms and Showers
• Cleanliness of Lunchrooms, Eating and Vending Areas
• Appearance of Water Fountains, Cigarette Urns, Elevators • Appearance of Stairwells/Railings, Corridors and Throughways, Exterior Areas and Parking Facilities • Thoroughness of Solid Waste Collection and Removal
• Odor Control and Custodial Noise Levels
• Custodial Staff Professionalism, Responsiveness, Courtesy, Overall Communication Frequency of Monitoring
Santiago Sandoval, Portfolio Manager, will visit City of Palmdale locations on a minimal weekly basis to conduct inspections of daily routines to ensure that custodial services are provided in accordance with the job specifications detailed in the Statement of Work. Mr. Sandoval will report to City of Palmdale officials monthly, all inspections conducted, any corrective actions taken, the time problem areas are first identified, a clear description problem areas and the time elapsed between identification and completed corrective actions. He will also make recommendations for resolution of deficiencies, write and maintain site reports and re-evaluate that deficiencies have been corrected.

Title/Qualifications of Monitoring Personnel
As mentioned above, Santiago Sandoval, Portfolio Manager, will be Servicon’s point of contact in terms of monitoring each of your facilities and will become an integral part of Servicon’s success with the City of Palmdale during the contract term. Santiago has demonstrated the ability to communicate effectively with customers, management and staff. He has successfully managed the quality control program for City of Palmdale, as well as provided excellent customer service through his weekly interface with client officials. Please find Santiago’s bio within this proposal.

Organizationally, Susan Matt, Director of Client Experience is initially responsible to ensure that Servicon is in compliance with the contract. She will be your contact to ensure that all project work is completed based on the terms of the contract. Additionally, within Servicon’s normal chain of command, the entire team will be charged with ensuring that services are performed in accordance with the Statement of Work. From the cleaning crew, to Site Supervisor/Lead, to the Regional Portfolio Management, Portfolio Manager and Executive and Associate

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

60 Directors of Operations, to the Executive Vice President of Operations, and finally to the President/CEO and Servicon corporate support staff.

Monitoring Methods to Ensure Compliance
Servicon has invested in the browser-based SmartInspect software to effectively manage its quality program at City of Palmdale locations. It is a portal from which we will manage our Quality Control activities. Through SmartInspect,
Servicon will employ several tools managed by to effectively organize workflow, analyze our performance, collect and interpret data, investigate vital points, identify major causes and report to Servicon management and City of Palmdale officials. These are:
• Daily Task and Project Cleaning Schedules
• Project Cleaning Completion Reports
• Quality Control Inspections
• Performance Data and Graphical Reports
• Customer Satisfaction Surveys
• Internal Operations Audits
SmartInspect is an efficiency tool, browser-based, which will enhance Servicon’s ability to control costs at County facilities through Work Management, Quality Management, Employee Management, and Inventory Management.

This software enables Servicon management to effectively plan, schedule, train and accept consistent feedback.

Inspection Program via SmartInspect
To ensure that service requirements are met, Servicon employs a fully functional Inspection Program at City of Palmdale locations using our web-based platform (SmartInspect) and handheld data collection tools (smart phone or iPad) that ties together Servicon’s continuous improvement efforts on one manageable dashboard. Our goal is to exceed your
expectations based on understanding your requirements and develop a scientific and comprehensive solution using these tools.

To facilitate this process, project management and site-supervisory personnel will be responsible for performing quality control inspections and reporting to City of Palmdale officials and Servicon management/support teams.

Through SmartInspect, Servicon management will automatically track employee performance at City of Palmdale locations from the planning stages through completion. Servicon management and City of Palmdale officials can easily look at performance trends for individual workers and their supervisors, uncovering the real issues and implementing lasting preventive action.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

61 Program Tools
Data collection for Smart Inspect™ program options are performed on devices such as Apple iPhones, handhelds or tablets. Each device is configured with the Smart Inspect™ software. The software enables the device to interact with a customized configuration file to collect inspection data and write the data to the device. Each configuration includes variables such as building, floor, zone, item, and attribute data specific to areas within City of Palmdale’ scope of services.

Formal QA Inspections
Formal QA inspections are performed at City of Palmdale locations by Servicon Regional Portfolio Management at a mutually agreed-upon frequency. At least twice per month, our Senior Portfolio Manager will conduct QA inspections to ensure that the quality and operational integrity of our custodial program is being achieved.

Web-based Quality Reporting
The SmartInspect quality platform produces a Quality Success Percentage (QSP) as its key metric. The QSP can be expressed many ways and in many different formats for Servicon and City of Palmdale. The web-based platform allows the user to view and print from many report types, including Quality Report, Deficiency Report and Quality Trend Report.

Servicon and City
of Palmdale
officials can view
the overall QSP
and view QSPs for
each area type,
item or zone and
deficiencies as a
percentage of the
overall
improvement
opportunities.

Sample
Sample

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

62 Dashboard Report
Finally, Servicon and County management automatically receive a Dashboard Summary Report via email whenever a quality inspection is completed and submitted.

Servicon and
City of
Palmdale
officials can
view and sort a
huge array of
individual
records.

Sample
City of Palmdale Locations
Sample

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

63 Client Business Review
Industry best practices require developing and communicating on a regular basis predefined metrics to ensure that both City of Palmdale and Servicon maintain a common set of expectations regarding contract compliance. To accomplish this, Servicon will provide a Client Business Review (CBR) designed to report our findings at City of Palmdale locations each quarter. This report provides metrics of factors such as Talent, Performance, Quality and Financial Management, as well as partnership goals and objectives. The report offers City of Palmdale management a detailed overview of the business relationship with Servicon.

Below are a few sample slides from a recent Client Business Review (CBR) with City of Palmdale.

The full PowerPoint is available for viewing upon request.

Sample
Sample
Sample
Sample
Sample
Sample

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

64 Proposer must demonstrate that it (and other personnel or subcontractors that will be performing the work, if applicable) is/are qualified to perform the pertinent responsibilities described in Section 3 – Scope of Services/Work.

CIMS-GB Certification
To demonstrate that Servicon is qualified to perform
the pertinent responsibilities described in Section 3 – Scope of Services/Work, Servicon has earned the Cleaning Industry Management Standard (CIMS) certification with a Green Building “With Honors” (GB) designation – a rigorous program that has set a new standard of excellence for building service contractors. For our clients this guarantees that we:
• Are a high-performance, customer-focused organization with consistent, quality services • Able to assist our clients in achieving LEED-EB (Leadership in Energy & Environmental Design for Existing Buildings) and Operations & Maintenance (O&M) points
• Perform at the highest level in our industry in:
o Quality systems and service delivery
o Human resources and employee engagement
o Health and safety
o Environmental stewardship and green building standards o Committed management
Property Service Providers and Contractors Act

1. Register with the Labor Commissioner’s Office beginning July 1, 2018

2. Provide employees sexual harassment prevention training once every two years beginning January 1, 2019 Please find Servicon’s current registration with the State of California, Department of Industrial Relations, Janitorial Service Providers and Contractors Act attached to this proposal.

Additionally, Servicon has provided all employees mandatory in-person training in preventing sexual violence and harassment at least once every two years as required by the Property Service Workers Protection Act, as amended by the Janitor Survivor Empowerment Act. Servicon has provided this required training using complimentary materials developed by the Labor Occupational Health Program (LOHP) at UC Berkeley for the Department of Industrial Relations and the Commission on Health and Safety and Workers Compensation. Documentation of all training provided by Servicon for its employees is available for City of Palmdale review upon request.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

65 Cost Proposal
Fee Schedules - Exhibits J & K
Please see our completed (1) Exhibit J - Fee Schedule Recurring Services revised 041725.xlsx and (2) Exhibit K – Fee Schedule Additional Services uploaded as separate files as part of our submission.

Servicon understands that it is liable for compensation due to employees adhering to all the minimum wage requirements and overtime guidelines. We have considered the State of California mandate and provided a cost proposal accordingly to ensure the minimum wage requirement are met each year of the resultant contract.

Servicon’s pricing shall be firm fixed price and shall include all costs in accordance with all contract requirements, including but not limited to fully burdened labor, payroll and other taxes, fringes, licenses and permits, insurance, workforce productivity, coordination, transportation, field overhead, general and administrative overhead, and profit. There are no taxes involved with Servicon’s offer; we understand that the City, when determining the lowest overall cost will not consider applicable taxes stated in the offer when evaluating cost proposals.

Cost Narrative
A successful cleaning program for the City of Palmdale consists of several cost factors which we have detailed below for further discussion with your team:

Staffing Hours
Staffing Hours
Below is Servicon’s proposed weekly hours by classification for the City of Palmdale custodial program to meet all statement of work requirements:

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

66 Engaged Workforce
To establish a consistent cleaning program that meets the SOW requirements, it’s imperative to have full time cleaning personnel who are paid above minimum wage and offered the state healthcare benefits. Our goal is to invest in and develop an engaged workforce for this project who feel part of the Servicon and City of Palmdale facilities team and take pride in their work performance. In order to achieve this, we have included wages for our full time cleaners that are competitive for the area, but attractive enough to find and retain a quality workforce.

Supervision
We believe a high-level, experienced Site Supervisor is needed to oversee the performance at various city facilities and parks to achieve your desired performance. This role will be responsible for supervising our cleaning crew, working with city personnel, neighborhood and recreation services and interfacing with the City officials (when needed) to collaborate, report and ensure the safety of your community and our staff. This supervisor will be dedicated to your account and provide the ongoing communication and reporting needed to ensure client satisfaction and ongoing improvement.

Floor Care Approach
We have included two (2) full-time floor care techs to execute all periodic floor care duties outlined in your SOW.

Production Rates
Servicon has utilized industry standard production rates of between 40,000 and 60,000 square feet per worker shift (depending on building type and excluding periodic floor care) to formulate staffing hours needed to perform duties outlined in your SOW for municipal locations. We understand that there are many park facilities that require more time and attention due to various challenges, so we have incorporated an average of 35 minutes per small (and 70 minutes per large) park and recreation restroom into the allotted staffing hours.

Transportation
We have included in our pricing four (4) Servicon branded vehicles to transport equipment, trash and key personnel to the various sites. We will use the vehicles as necessary to transport our people, our equipment and remove trash from the facilities Our team cleaning approach ensures accountability, safety and optimum productivity.

New Equipment
We included state-of-the-art equipment that will support our staff in cleaning effectively and quickly as they make their routes through the city facilities. Please see the breakdown of equipment within this proposal.

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

67 Training
The key to better cleaning outcomes is ongoing training for our crew, we have detailed our training program in the above document, however, its important to highlight that our Supervisor Certification Program is very unique in the cleaning industry and results in our managers achieving higher client satisfaction and a more engaged workforce who care about their performance.

Wages and Benefits
• Wages will be competitive to attract new workers in this very competitive environment and assume none of the incumbent workers will move to Servicon. We propose to compensate our cleaning crew and floor techs at base rates of $19.50 and $22.00 per hour respectively. • U.S. Citizenship is requested, wages must reflect this additional requirement. • Health & Welfare – All employees will be offered Health & Welfare as required by the Affordable Care Act. • Vacation and Sick Leave - All employees are provided paid the required five (5) vacation and five (5) sick days per year.
• Holidays - All full-time employees receive seven (7) paid holidays per year.

Payroll Taxes/Insurances
Servicon’s insurance and tax rates are based upon current history, as well as Federal and State statutes. These include payroll taxes, worker’s compensation, general liability, automobile and employer practices liability insurance.

Other Cost Factors
• Travel Time
• Janitorial Equipment & Supplies
• Uniforms
• Communications, Cell Phones
• Hiring, Recruiting, Training
• Drug Testing, Background Checks
• Other Licenses & Fees
• Performance bond (submitted before the day of City Council approval of the contract) • Payment bond (requested by the CITY before the day of City Council approval of the contract)
• Overhead & Profit

Proposal for Professional Custodial/Janitorial Services RFP NO. 25-002-3400

68 Required Forms
Please find the following completed forms attached to this section:
• Respondent Signature/Cover Page
• W-9
• Affidavit of Non-Collusion and Non-Discrimination
• Certification of Insurability
• Bidder Disclosure Statements
• Client References
• Deviations and/or Exceptions Forms
• Iran Contracting Verification
• Cost Proposal – Exhibit J (Separate File Submission)
• Current registration with the State of California, Department of Industrial Relations, Janitorial Service Providers and Contractors Act
• Current Sample Certificate of Insurance
• WBENC Certification (WBE)
• ISSA CIMS Certification with Honors

Page 3 of 14 ends

Palmdale City CouncilAugust 19, 2025

Palmdale City Council
August 19, 2025