Agenda packet — Palo Alto City Council, January 23, 2023 (part 1 of 5)

1 Special Meeting January 23, 2023
Materials submitted to the Board after distribution of the agenda packet are available for public inspection at www.CityofPaloAlto.org.

CITY COUNCIL
Special Meeting
Monday, January 23, 2023
Council Chambers & Hybrid
5:00 PM
Amended Agenda
Amended Agenda Items appear below in Red

Pursuant to AB 361 Palo Alto City Council meetings will be held as “hybrid” meetings with the option to attend by teleconference/video conference or in person. To maximize public safety while still maintaining transparency and public access, members of the public can choose to participate from home or attend in person. Information on how the public may observe and participate in the meeting is located at the end of the age nda. Masks are strongly encouraged if attending in person. The meeting will be broadcast on Cable TV Channel 26, live on YouTube
https://www.youtube.com/c/cityofpaloalto, and streamed to Midpe n Media Center https://midpenmedia.org.

VIRTUAL PARTICIPATION CLICK HERE TO JOIN (https://cityofpaloalto.zoom.us/j/362027238) Meeting ID: 362 027 238 Phone:1(669)900-6833

PUBLIC COMMENTS
Public comments will be accepted both in person and via Zoom for up to three minutes or an amount of time determined by the Chair. All requests to speak will be taken until 5 minutes after the staff’s presentation. Written public comments can be submitted in advance to [email protected] and will be provided to the Council and available for inspection on the City’s website. Please clearly indicate which agenda item you are referencing in your subject line.

PowerPoints, videos, or other media to be presented during public comment are accepted only by email to [email protected] at least 24 hours prior to the meeting. Once received, the Clerk will have them shared at public comment for the specified item. To uphold strong cybersecurity management practices, USB’s or other physical electronic storage devices are not accepted.

TIME ESTIMATES
Listed times are estimates only and are subject to change at any time, including while the meeting is in progress. The Council reserves the right to use more or less time on any item, to change the order of items and/or to continue items to another meeting. Particular items may be heard before or after the time estimated on the agenda. This may occur in order to best manage the time at a meeting or to adapt to the participation of the public.

4 Special Meeting January 23, 2023
Materials submitted to the Board after distribution of the agenda packet are available for public inspection at www.CityofPaloAlto.org.

CALL TO ORDER

SPECIAL ORDERS OF THE DAY (5:00 – 5:10 PM)

AA1. Proclamation for Lunar New Year

CLOSED SESSION (5:10 – 6:45 PM)

1. CONFERENCE WITH CITY ATTORNEY
Subject: Written Liability Claim Against the City of Palo Alto by James Goodrich (Claim No. C22-0013)
Authority: Government Code Section 54956.9(e)(3)

2. CONFERENCE WITH LABOR NEGOTIATORS
City Designated Representatives: City Manager and his Designees Pursuant to Merit System Rules and Regulations (Ed Shikada, Kiely Nose, Sandra Blanch, Nicholas Raisch, Molly Stump, and Caio Arelleano)
Employee Organization: Service Employees International Union, (SEIU) Local 521, Utilities Management and Professional Association of Palo Alto (UMPAPA)Palo Alto Peace Officer’s Association (PAPOA), Palo Alto Police Management Association (PMA), International Association of Fire Fighters (IAFF) local 1319, Palo Alto Fire Chiefs Association (FCA),; Authority: Government Code Section 54957.6 (a)

STUDY SESSION (6:45 – 7:45 PM)

3. Presentation of the Annual Community Survey Results

AGENDA CHANGES, ADDITIONS AND DELETIONS

PUBLIC COMMENT (7:45 – 8:05 PM)
Members of the public may speak to any item NOT on the agenda. Council reserves the right to limit the duration of Oral Communications period to 30 minutes.

CONSENT CALENDAR (8:05 – 8:10 PM)
Items will be voted on in one motion unless removed from the calendar by three Council Members.

4. Approval of a General Services Agreement Contract Number C23185605 with Linko Technology, Inc. for the Amount of $219,447 Over a Seven-Year Term for Pretreatment Program Software

5. Review and Acceptance of Annual Status Report on Development Impact Fees for Fiscal Year 2022 and Adoption of a Resolution Making Statutory Findings under Govt.

Code section 66001 Title Updated

4 Special Meeting January 23, 2023
Materials submitted to the Board after distribution of the agenda packet are available for public inspection at www.CityofPaloAlto.org.

6. Approval of Contract Number C23186552 With Downtown Streets Team, Inc. for a Total Not-to-Exceed Amount of $160,477 for Fiscal Year 2023 for Workforce Development Services

7. Parks and Recreation Commission Recommendation to Adopt an Ordinance Amending PAMC Section 22.04.220 to Regulate Electric Bicycles and Electric Coasting Devices in Parks and Open Spaces

8. Acceptance of the Macias Gini & O’Connell Audit of the City of Palo Alto’s Financial Statements as of June 30, 2022 and the Management Letter; Approval of the FY 2022 Annual Comprehensive Financial Report (ACFR); and Amendments to the FY 2022 Budget in Various Funds, as Recommended by the Finance Committee

9. Adoption of a Resolution to Extend the Appointment of Adriane D. McCoy of Baker Tilly US, LLP as Interim City Auditor Through April 30, 2023

10. Approval of Contract with CivicPlus, LLC (C23186719) for CivicRec Recreation Management Software for a Period of Six Years in an Amount Not to Exceed $735,065 (Including a 5% Contingency for Additional Services Amount of $29,229)

11. Adopt a Resolution Establishing the Council Annual Calendar of Meetings, Breaks and Council Events for Calendar Year 2023

12. Approval of Recommendations on Process for 2023 Council Priority Setting Retreat CITY MANAGER COMMENTS (8:10 – 8:30 PM)

ACTION ITEMS
Include: Reports of Committees/Commissions, Ordinances and Resolutions, Public Hearings, Reports of Officials, Unfinished Business and Council Matters.

13. PUBLIC HEARING / QUASI-JUDICIAL. 575 Los Trancos [21PLN-00196]: Adoption of a Record of Land Use Action Approving a Major Site and Design Application for the Construction of a new 7,245 Square Foot Single-Family Residence With a new 895 Square Foot Accessory Dwelling Unit and Associated Site Improvements, on a 5.38- Acre Site. Zoning District: Open Space (OS). Environmental Review: Adoption of a Mitigated Negative Declaration and Mitigation Monitoring and Reporting Program.

Title Updated (8:30 – 9:30 PM)

14. City Council discussion and direction regarding wage requirements for the contract for next Janitorial services (9:30 – 10:30 PM)

4 Special Meeting January 23, 2023
Materials submitted to the Board after distribution of the agenda packet are available for public inspection at www.CityofPaloAlto.org.

A. Review and Provide Direction on Wage and Benefits Requirements for Inclusion in a New Janitorial Services Request for Proposal (RFP) B. Responsible Contracting Standards Colleague's Memo (Stone & Burt)

COUNCIL MEMBER QUESTIONS, COMMENTS, ANNOUNCEMENTS

ADJOURNMENT

INFORMATION REPORTS

15. City of Palo Alto's Energy Risk Management Report for the Second Half of Fiscal Year 2022 (January 1, 2022-June 30, 2022)

5 Special Meeting January 23, 2023
Materials submitted to the Board after distribution of the agenda packet are available for public inspection at www.CityofPaloAlto.org.

PUBLIC COMMENT INSTRUCTIONS
Members of the Public may provide public comments to hybrid meetings via email, in person, teleconference, or by phone.

1. Written public comments may be submitted by email to [email protected].

2. In person public comments please complete a speaker request card located on the table at the entrance to the Council Chambers, and deliver it to the City Clerk prior to discussion of the item.

3. Spoken public comments using a computer or smart phone will be accepted through the teleconference meeting. To address the Council, click on the link below to access a Zoom-based meeting. Please read the following instructions carefully.

You may download the Zoom client or connect to the meeting in- browser. If using your browser, make sure you are using a current, up -to-date browser: Chrome 30 , Firefox 27 , Microsoft Edge 12 , Safari 7 . Certain functionality may be disabled in older browsers including Internet Explorer. Or download the Zoom application onto your phone from the Apple App Store or Google Play Store and enter the Meeting ID below

You may be asked to enter an email address and name. We request that you identify yourself by name as this will be visible online and will be used to notify you that it is your turn to speak.

When you wish to speak on an Agenda Item, click on “raise hand.” The Clerk will activate and unmute speakers in turn. Speakers will be notified shortly before they are called to speak.

When called, please limit your remarks to the time limit allotted.

A timer will be shown on the computer to help keep track of your comments.

4. Spoken public comments using a phone use the telephone number listed below. When you wish to speak on an agenda item hit *9 on your phone so we know that you wish to speak. You will be asked to provide your first and last name before addressing the Council. You will be advised how long you have to speak. When called please limit your remarks to the agenda item and time limit allotted.

Click to Join
Zoom Meeting ID: 362-027-238 Phone: 1(669)900-6833

AMERICANS WITH DISABILITY ACT (ADA)
Persons with disabilities who require auxiliary aids or services in using City facilities, services or programs or who would like information on the City’s compliance with the Americans with Disabilities Act (ADA) of 1990, may contact (650) 329-2550 (Voice) 48 hours or more in advance.

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CITY COUNCIL

STAFF REPORT
From: City Manager
Report Type: STUDY SESSION
Lead Department: City Manager
Meeting Date: January 23, 2023

TITLE
Presentation of the 2022 City of Palo Alto Community Survey Results

RECOMMENDATION
Staff recommends that the City Council receive the Report of Results for the 2022 City of Palo Alto Community Survey by Polco/National Research Center, Inc. (Polco).

BACKGROUND
The City has annually or biennially conducted a community survey to gain insights into residents’ perspectives about the community, including local amenities, services, public trust, resident participation, and other aspects of the community. Survey information is used to support budgeting, land use and strategic planning, and communication efforts with the community. Palo Alto has been surveying residents since 2003. This report was conducted starting October 2022 through December 2022.

ANALYSIS
Polco will present and discuss the survey results to the City Council, offering years of benchmarking and other city comparisons to explain information received. The City values community feedback and the information will be used by to evaluate programs and services, as well as inform performance metrics through the annual budget process. Palo Alto residents will continue to be surveyed annually, with the next survey to be completed in 2023.

The National Community Survey is one method of many ways used to engage the community and to assess the quality of City services. This year, the response rate was lower than previous years (with a total of 398 surveys returned compared to 768 responses in 2021). On average, the total number of survey responses is about 750. Though lower, this year’s response rate of 12% is still statistically significant and tracks with the average range observed in other jurisdictions (of between 12%-20% response rate). One way staff hopes to increase response ITEM 3
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rates in the 2023 survey is to conduct the survey earlier in the fall around August/September after the summer recess.

A few highlights in the Key Findings section based on respondent perspectives of the report include:
•Residents rate the quality of life in Palo Alto highly. Residents continue to give high marks to their neighborhood as a place to live, raise children, and overall quality of life.

About 9 in 10 residents rated each of these items positively. About 4 in 5 residents gave favorable ratings to Palo Alto as a place to work, which was higher than the national benchmark.
•While residents value City services and events, civic participation has decreased. Palo Alto’s data reflects national trends that show more frequent use of City services and decreased resident involvement over time. In 2022, residents reported more frequent use of a number of City services in the last 12 months such as 72% reporting use of public libraries and their services. Nearly 3 in 5 residents indicated they contacted the City in the last 12 months. Though decreased, 6 out of 10 responding residents reported excellent or good opportunities to learn about City services through social media such as Facebook or Twitter. Similar to national benchmarks, perceptions of Palo Alto government welcoming resident involvement continue to decrease over time. •Residents value Palo Alto’s natural environment. Nearly 9 in 10 residents rated the overall quality of the natural environment in Palo Alto as excellent or good.

Preservation of natural areas (open space, farmlands, greenbelts, etc.) was rated positively by over 4 in 5 residents, higher than the national average. •Affordability and cost of living continue to be community concerns. Affordability- related measures such as cost of living and availability of affordable housing were much lower than the benchmark comparisons. The variety of housing options, rated positively by 1 in 5 residents was lower than the national average. •Residents are supportive of reducing greenhouse gas emissions. When asked to rate how important it is for Palo Alto to focus on reducing community greenhouse gas emissions in the coming two years, 7 in 10 residents indicated it to be essential or very important. Residents were also likely to make changes in their home, 3 in 5 residents indicated they were somewhat likely to replace their gas water heater with a heat pump water heater, and gas furnace with a heat pump HVAC system.

The attached report includes information on trends over time, geographic and demographic comparisons, national benchmark comparisons, and verbatim responses to open-ended questions.

FISCAL/RESOURCE IMPACT
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Funding for the Polco contract was approved in the FY 2023 budget. No additional funding is requested at this time.

STAKEHOLDER ENGAGEMENT
The National Community Survey is one method of many ways used to engage the community and to assess the quality of City services. The 2022 Palo Alto Community Survey process is a community feedback tool that helps the City Council and City staff understand community perspectives on current services and programs, as well as unmet needs and priorities. Staff continues to implement the existing community engagement workplan as discussed with Council in March 2022. In March 2023 staff plans to review, with Council, planned community engagement efforts implementing the Council priority workplans. In the coming year, staff will also work to gain additional input from the community on some of the civic participation options described in the Polco survey report. This could help inform future Council discussions on community engagement.

ENVIRONMENTAL REVIEW
Council action on this item is not a project as defined by CEQA because the Community Survey is a continuing administrative or maintenance activity. CEQA Guidelines section 15378(b)(2).

ATTACHMENTS
Attachment A: Palo Alto Community Survey 2022 Report of Results APPROVED BY:

Ed Shikada, City Manager
Report #: 2212-0456
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City of Palo Alto Resident Survey
June 2022

8001 Terrace Ave Middleton, WI 53562
info.polco.us • 608-709-8683

CITY OF PALO ALTO COMMUNITY SURVEY
2022

Report of Results

January 2023

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Attachment A - Palo Alto
Community Survey Report 2023

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City of Palo Alto Community Survey
January 2023

Report of Results

Contents
Detailed Survey Methods ................................ ................................ ................................ ............................ 3 Survey Information ....................................................................................................................................... 3 Survey Validity ............................................................................................................................................... 3 Selecting Survey Recipients ......................................................................................................................... 4 Survey Administration and Response ......................................................................................................... 7 Confidence Intervals ..................................................................................................................................... 7 Survey Processing (Data Entry) ................................................................................................................... 8 Survey Data Weighting ............................................................................................................................. 8 Survey Data Analysis and Reporting ......................................................................................................... 10 Trends Over Time ....................................................................................................................................... 10 Geographic and Demographic Comparisons ........................................................................................... 11 National Benchmark Comparisons ........................................................................................................... 11 Comparison Data .................................................................................................................................... 11 Interpreting the Results .......................................................................................................................... 11 Key Findings ................................ ................................ ................................ ................................ .............. 13 Appendix A: Results Tables ................................ ................................ ................................ ...................... 15 Appendix B: Verbatim Responses to Open-ended Questions from Probability Survey ........................... 87 Appendix C: Results to Open Participation Survey ................................ ................................ ................. 107 Appendix D: Verbatim Responses to Open-ended Questions from Open Participation Survey ............ 131 Appendix E: Communities Included in National Benchmark Comparisons ................................ ........... 138 Appendix F: Survey Materials ................................ ................................ ................................ ................. 141

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Detailed Survey Methods
Survey Information
The 2022 Palo Alto Community Survey was conducted by Polco/National Research Center, Inc. (NRC).

Results offer insight into residents’ perspectives about the community as a whole, including local amenities, services, public trust, resident participation, and other aspects of the community in order to support budgeting, land use and strategic planning, and communication with residents. Resident demographic characteristics permit comparison to the Census and American Community Survey estimates, and geographic location allows comparison of results for different subgroups of residents.

The City of Palo Alto funded this research. Please contact Chantal Cotton Gaines, Deputy City Manager, City of Palo Alto, at [email protected], if you have any questions about the survey.

Survey Validity
The question of survey validity has two parts: 1) how can a community be confident that the results from those who completed the questionnaire are representative of the results that would have been obtained had the survey been administered to the entire population? and 2) how closely do the perspectives recorded on the survey reflect what residents really believe or do? To answer the first question, the best survey research practices were used for the resources spent to ensure that the results from the survey respondents reflect the opinions of residents in the entire community. These practices include:
• Using a mail-out/mail-back methodology, which typically gets a higher response rate than phone for the same dollars spent. A higher response rate lessens the worry that those who did not respond are different than those who did respond.
• Selecting households at random within the community to receive the survey to ensure that the households selected to receive the survey are representative of the larger community. • Over-sampling multi-family housing units to improve response from hard-to-reach respondents. • Selecting the respondent within the household using an unbiased sampling procedure; in this case, the “birthday method.” The cover letter included an instruction requesting that the respondent in the household be the adult (18 years old or older) who most recently had a birthday, irrespective of year of birth.
• Contacting potential respondents three times to encourage response from people who may have different opinions or habits than those who would respond with only a single prompt. • Inviting response in a compelling manner (using appropriate letterhead/logos and a signature of a visible leader) to appeal to recipients’ sense of civic responsibility. • Providing a pre-addressed, postage-paid return envelope. • Weighting the results to reflect the demographics of the population.

The answer to the second question about how closely the perspectives recorded on the survey reflect what residents really believe or do is more complex. Resident responses to surveys are influenced by a variety of factors. For questions about service quality, residents’ expectations for service quality play a role as well as the “objective” quality of the service provided, the way the resident perceives the entire community (that is, the context in which the service is provided), the scale on which the resident is asked to record his or her opinion and, of course, the opinion, itself, that a resident holds about the service. Similarly a resident’s report of certain behaviors is colored by what he or she believes is the socially desirable response (e.g., reporting tolerant behaviors toward “oppressed groups,” likelihood of voting for a tax increase for services to poor people, use of alternative modes of travel to work besides ITEM 3
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the single occupancy vehicle), his or her memory of the actual behavior (if it is not a question speculating about future actions, like a vote), his or her confidence that he or she can be honest without suffering any negative consequences (thus the need for anonymity) as well as the actual behavior itself.

How closely survey results come to recording the way a person really feels or behaves often is measured by the coincidence of reported behavior with observed current behavior (e.g., driving habits), reported intentions to behave with observed future behavior (e.g., voting choices) or reported opinions about current community quality with objective characteristics of the community (e.g., feelings of safety correlated with rates of crime). There is a body of scientific literature that has investigated the relationship between reported behaviors and actual behaviors. Well-conducted surveys, by and large, do capture true respondent behaviors or intentions to act with great accuracy. Predictions of voting outcomes tend to be quite accurate using survey research, as do reported behaviors that are not about highly sensitive issues (e.g., family abuse or other illegal or morally sanctioned activities). For self- reports about highly sensitive issues, statistical adjustments can be made to correct for the respondents’ tendency to report what they think the “correct” response should be.

Research on the correlation of resident opinion about service quality and “objective” ratings of service quality vary, with some showing stronger relationships than others. NRC’s own research has demonstrated that residents who report the lowest ratings of street repair live in communities with objectively worse street conditions than those who report high ratings of street repair (based on road quality, delay in street repair, number of road repair employees). Similarly, the lowest rated fire services appear to be “objectively” worse than the highest rated fire services (expenditures per capita, response time, “professional” status of firefighters, breadth of services and training provided). Resident opinion commonly reflects objective performance data but is an important measure on its own. NRC principals have written, “If you collect trash three times a day but residents think that your trash haul is lousy, you still have a problem.”
Selecting Survey Recipients
“Sampling” refers to the method by which households were chosen to receive the survey. All households within the City of Palo Alto were eligible to participate in the survey. A list of all households within the zip codes serving Palo Alto was purchased from Go-Dog Direct based on updated listings from the United States Postal Service. Since some of the zip codes that serve Palo Alto households may also serve addresses that lie outside of the community, the exact geographic location of each housing unit was compared to community boundaries using the most current municipal boundary file (updated on a quarterly basis) and addresses located outside of Palo Alto boundaries were removed from consideration. Each address identified as being within City boundaries was further identified as being within one of six areas.

To choose the 3,600 survey recipients, a systematic sampling method was applied to the list of households previously screened for geographic location. Systematic sampling is a procedure whereby a complete list of all possible households is culled, selecting every Nth one, giving each eligible
household a known probability of selection, until the appropriate number of households is selected.

Multi-family housing units were selected at a higher rate as residents of this type of housing typically respond at lower rates to surveys than do those in single-family housing units. Figure 1 displays a map of the households selected to receive the survey. In general, because of the random sampling techniques used, the displayed sampling density will closely mirror the overall housing unit density (which may be different from the population density). While the theory of probability assumes no bias in selection, there may be some minor variations in practice (meaning, an area with only 15% of the housing units might be selected at an actual rate that is slightly above or below that).

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An individual within each household was selected using the birthday method. The birthday method selects a person within the household by asking the “person whose birthday has most recently passed” to complete the questionnaire. The underlying assumption in this method is that day of birth has no relationship to the way people respond to surveys. This instruction was contained in the cover letter accompanying the questionnaire.

In addition to the scientific, random selection of households, a link to an online open participation survey was publicized and posted to the City of Palo Alto website. This opt-in survey was identical to the scientific survey and open to all City residents. Results from the open participation survey are separate from the address-based survey and can be found in Appendix C: Results to Open Participation Survey.

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Figure 1: Location of Survey Recipients by Area

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Survey Administration and Response
Selected households received mailings beginning on October 26, 2022. For 1,800 households, the first mailing was a postcard announcing the upcoming survey with a link to complete the survey online. The next mailing contained a letter from the City Manager inviting the household to participate, a questionnaire, and a postage-paid return envelope. For the remaining 1,800 households, the first mailing was a postcard with a link to complete the survey online, followed one week later by a reminder postcard with a link to the survey. The second postcard also asked respondents not to complete the survey a second time.

The survey was available in English. All mailings included a URL through which the residents could choose to respond online. Completed surveys were collected over seven weeks. The online open participation survey was available to residents beginning November 16, 2022 and remained open through December 19, 2022.

About 7% of the 3,600 surveys mailed were returned because the housing unit was vacant or the postal service was unable to deliver the survey as addressed. Of the remaining 3,357 households that received the survey, 398 completed the survey, providing an overall response rate of 12%. Of the 398 completed surveys, 282 were completed online. Additionally, responses were tracked by geographic subarea; response rates by area ranged from 10% to 14%. The response rates were/was calculated using AAPOR’s response rate #2
1 for mailed surveys of unnamed persons. Additionally, 116 residents completed the online opt-in survey.

Confidence Intervals
It is customary to describe the precision of estimates made from surveys by a “level of confidence” and accompanying “confidence interval” (or margin of error). A traditional level of confidence, and the one used here, is 95 percent. The 95 percent level of confidence can be any size and quantifies the sampling error or imprecision of the survey results because some residents’ opinions are relied on to estimate all residents’ opinions.
2 The margin of error or confidence interval for the City of Palo Alto survey is no greater than plus or minus five percentage points around any given percent reported for the entire sample (398 completed surveys).

For subgroups of responses, the margin of error increases because the number of responses for the subgroup is smaller. For subgroups of approximately 100 respondents, the margin of error is plus or minus 10 percentage points. For each of the six areas within Palo Alto, the margin of error rises to approximately plus or minus 15 percentage points since number of responses were 55 for Area 1, 76 for Area 2, 58 for Area 3, 64 for Area 4, 40 for Area 5 and 105 for Area 6. The margin of error for the six areas within Palo Alto is based off the smallest number of returned surveys per area; thus margin of error was calculated using the number of returned surveys from Area 5 (40).

1 See AAPOR’s Standard Definitions for more information:
http://www.aapor.org/Standards-Ethics/Standard-Definitions-(1).aspx 2 A 95 percent level of confidence indicates that for every 100 random samples of this many residents, 95 of the confidence intervals created will include the “true” population response. This theory is applied in practice to mean that the “true” perspective of the target population lies within the confidence interval created for a single survey. For example, if 75 percent of residents rate a service as “excellent” or “good,” then the 4 percent margin of error (for the 95 percent level of confidence) indicates that the range of likely responses for the entire community is between 71 percent and 79 percent. This source of uncertainty is called sampling error. In addition to sampling error, other sources of error may affect any survey, including the nonresponse of residents with opinions different from survey responders. Differences in question wording, order, translation and data entry, as examples, can lead to somewhat varying results.

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Table 1: Survey Response Rates
Number mailed Undeliverable Eligible Returned Response rate Area 1 412 18 394 55 14%
Area 2 618 15 603 76 13%
Area 3 438 14 424 58 14%
Area 4 663 42 621 64 10%
Area 5 389 19 370 40 11%
Area 6 1080 135 945 105 11%
Overall 3,600 243 3,357 398 12%

Survey Processing (Data Entry)
Upon receipt, completed surveys were assigned a unique identification number. Additionally, each survey was reviewed and “cleaned” as necessary. For example, a question may have asked a respondent to pick two items out of a list of five, but the respondent checked three; in this case, NRC would use protocols to randomly choose two of the three selected items for inclusion in the dataset.

All surveys then were entered twice into an electronic dataset; any discrepancies were resolved in comparison to the original survey form. Range checks as well as other forms of quality control were also performed.

NRC uses Polco, an online public engagement tool designed primarily for local governments, to collect online survey data. The Polco platform includes many features of online survey tools, but also includes elements tailored to the civic environment. For example, like NRC’s mailed surveys, surveys on Polco are presented with the City name, logo (or other image) and a description, so residents understand who is asking for input and why. Optionally, Polco can also verify respondents with local public data to ensure respondents are residents or voters. More generally, an advantage of online programming and data gathering is that it allows for more rigid control of the data format, making extensive data cleaning unnecessary.

Survey Data Weighting
Upon completion of data collection for both the scientific (probability) and nonscientific open participation online opt-in (non-probability) surveys, the demographics of each dataset were separately compared to those found in the 2010 Census and 2019 American Community Survey estimates for adults in the City of Palo Alto. The primary objective of weighting survey data is to make the survey respondents reflective of the larger population of the community. Both survey datasets were weighted independently to best match the Census. The characteristics used for weighting were housing tenure (rent or own), housing unit type (attached or detached), sex, and age. No adjustments were made for design effects. Results for the opt-in survey can be found in Appendix C: Results from Open Participation Survey.

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Table 2: Palo Alto, CA 2022 Weighting Table
Characteristic Population Norm Unweighted Data Weighted Data Housing
Rent home 45% 26% 44%
Own home 55% 74% 56%
Detached unit* 58% 68% 58%
Attached unit* 42% 32% 42%
Race and Ethnicity
White 68% 69% 61%
Not white 32% 31% 39%
Not Hispanic 95% 95% 94%
Hispanic 5% 5% 6%
Sex and Age
Female 52% 49% 51%
Male 48% 51% 49%
18-34 years of age 22% 7% 21%
35-54 years of age 41% 25% 41%
55+ years of age 37% 68% 38%
Females 18-34 10% 3% 10%
Females 35-54 21% 13% 21%
Females 55+ 20% 33% 20%
Males 18-34 12% 4% 12%
Males 35-54 20% 11% 20%
Males 55+ 17% 35% 18%
Area
Area 1 13% 17% 14%
Area 2 19% 17% 19%
Area 3 13% 16% 15%
Area 4 19% 15% 16%
Area 5 9% 10% 10%
Area 6 27% 25% 26%
* U.S. Census Bureau ACS 2019 5-year estimates

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Survey Data Analysis and Reporting
The survey dataset was analyzed using the Statistical Package for the Social Sciences (SPSS). For the most part, the percentages presented in the reports represent the “percent positive.” The percent positive is the combination of the top two most positive response options (i.e., “excellent” and “good,” “very safe” and “somewhat safe,” “essential” and “very important,” etc.), or, in the case of resident behaviors/participation, the percent positive represents the proportion of respondents indicating “yes” or participating in an activity at least once a month.

On many of the questions in the survey respondents may answer “don’t know.” The proportion of respondents giving this reply is shown in the full set of responses included in Appendix A. However, these responses have been removed from the analyses presented in the reports. In other words, the tables and graphs display the responses from respondents who had an opinion about a specific item.

When a table for a question that only permitted a single response does not total to exactly 100%, it is due to the common practice of percentages being rounded to the nearest whole number.

Trends Over Time
Trend tables display trends over time, comparing the 2022 ratings for the City of Palo Alto to the 12 previous iterations of survey results (going back to 2009) and displaying 2003 data, the year when surveying started.

Trend data for Palo Alto represent important comparison data and should be examined for improvements or declines. Deviations from stable trends over time, especially, represent opportunities for understanding how local policies, programs or public information may have affected residents’ opinions.

Meaningful differences between survey years have been noted within the following tables as being “higher” or “lower” if the differences are greater than approximately five percentage points3 between the 2022 and 2021 surveys; otherwise, the comparisons between 2022 and 2021 are noted as being “similar.” When comparing results over time, small differences (those with less than a 5 percent difference compared to 2021) are more likely to be due to random variation (attributable to chance over real change), while larger differences (those greater than 5 percent compared to 2021) may be due to a real shift in resident perspective. However, it is often wise to continue to monitor results over a longer period of time to rule out random variation due to chance in the sampling process. Sometimes small changes in question wording can explain changes in results as well.

3 While the percentages are reported as rounded whole numbers, meaningful differences are identified based on unrounded percentages with decimals in place.

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Geographic and Demographic Comparisons
The geographic comparison tables on the following pages display differences in opinion of survey respondents by the six geographic subareas. Demographic comparisons display differences in opinion of survey respondents by race/ethnicity and sex. Responses have been summarized to show only the proportion of respondents giving a certain answer; for example, the percent of respondents who rated the quality of life as “excellent” or “good,” or the percent of respondents who participated in an activity at least once. It should be noted that when a table that does include all responses (not a single number) for a question that only permitted a single response does not total to exactly 100%, it is due to the common practice of percentages being rounded to the nearest whole number.

The subgroup comparison tables contain the crosstabulations of survey questions by geographic area.

Chi-square or ANOVA tests of significance were applied to these breakdowns of survey questions. A “p- value” of 0.05 or less indicates that there is less than a 5% probability that differences observed between groups are due to chance; or in other words, a greater than 95% probability that the differences observed in the selected categories of the sample represent “real” differences among those populations. As subgroups vary in size and each group (and each comparison to another group) has a unique margin of error, statistical testing is used to determine whether differences between subgroups are statistically significant.

Each column in the following tables is labeled with a letter for each subgroup being compared. The “Overall” column, which shows the ratings for all respondents, also has a column designation of “(A)”, but no statistical tests were done for the overall rating.

For each pair of subgroup ratings within a row (a single question item) that has a statistically significant difference, an uppercase letter denoting significance is shown in the cell with the larger column proportion. The letter denotes the subgroup with the smaller column proportion from which it is statistically different. Subgroups that have no uppercase letter denotation in their column and that are also not referred to in any other column were not statistically different.

National Benchmark Comparisons
Comparison Data
NRC’s database of comparative resident opinion is comprised of resident perspectives gathered in surveys from over 600 communities whose residents evaluated the same kinds of topics as on the Palo Alto Community Survey. The surveys gathered for NRC’s database include data from communities that have been conducted by NRC, as well as citizen surveys unaffiliated with NRC. The comparison evaluations are from the most recent survey completed in each community; most communities conduct surveys every year or in alternating years. NRC adds the latest results quickly upon survey completion, keeping the benchmark data fresh and relevant, and the comparisons are to jurisdictions that have conducted a survey within the last five years. The communities in the database represent a wide geographic and population range. The City of Palo Alto chose to have comparisons made to the entire database.

Interpreting the Results
Ratings are compared for standard items in questions 1 through 12 when there are at least five communities in which a similar question was asked. Where comparisons are available, four columns ITEM 3
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are provided in the table. The first column is Palo Alto’s average rating, converted to a 100-point scale.

The second column is the rank assigned to Palo Alto’s rating among communities where a similar question was asked. The third column is the number of communities that asked a similar question. The final column shows the comparison of Palo Alto’s rating to the benchmark.

Although responses to many of the evaluative questions were made on a four-point scale with 1 representing the best rating and 4 the worst, the benchmarks are calculated on a common scale where 0 is the worst possible rating and 100 is the best possible rating.

In that final column, Palo Alto’s results are noted as being “higher” than the benchmark, “lower” than the benchmark, or “similar” to the benchmark, meaning that the average rating given by Palo Alto residents is statistically similar to or different (greater or lesser) than the benchmark. More extreme differences are noted as “much higher” or “much lower.” A rating is considered “similar” if it is within the standard range of 10 points; “higher” or “lower” if the difference between Palo Alto’s rating and the benchmark is greater than the standard range but less than twice the standard range; and “much higher” or “much lower” if the difference between Palo Alto’s rating and the benchmark is higher or lower by more than twice the standard range. Where benchmark ratings were not available, “NA” indicates that this information is not applicable (these were questions specific to Palo Alto and not asked in other communities).

The 100-point scale is not a percent. It is a conversion of responses to an average rating. Each response option is assigned a value that is used in calculating the average score. For example, “very good”= 100, “good”= 75, “neither good nor bad”= 50, “bad”= 25, and “very bad”= 0. If everyone reported “very good,” then the average rating would be 100 on the 100-point scale. Likewise, if all respondents gave a “very bad” rating, the result would be 0 on the 100-point scale. If half the respondents gave a score of “very good” and half gave a score of “very bad,” the average would be 50, in the middle of the scale (like the center post of a teeter totter) or “neither good nor bad.” An example of how to convert survey frequencies into an average rating appears below.

Table 3: Example of Converting Responses to the 100-point Scale How do you rate the community as a place to live?
Response
option
Total with
“don’t
know”
Step1: Remove
“don’t know”
responses
Total
without
“don’t
know”
Step 2:

Assign
scale
values
Step 3:

Multiply % by
scale value
Step 4: Sum to
calculate
average rating
Very good 15% =15÷(100-2)= 15.3% 100 =15.3% x 100
= 15.3
Good 53% =53÷(100-2)= 54.1% 75 =54.1% x 75 = 40.6
Neither
good nor
bad
26% =26÷(100-2)= 26.5% 50 =26.5% x 50 = 13.3
Bad 3% =3÷(100-2)= 3.1% 25 =3.1% x 25 = 0.8
Very bad 0% =0÷(100-2)= 0% 0 =0% x 0 = 0
Don’t know 2% --
Total 100% 100% 70

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Key Findings
Residents rate the quality of life in Palo Alto highly.

On par with previous years, Palo Alto residents continue to give high marks to their neighborhood as a place to live, raise children, and the overall quality of life in Palo Alto. About 9 in 10 residents rated each of these items positively. Further, each rating was similar to comparison communities, and Palo Alto as a place to raise children improved from 2021 to 2022. About 4 in 5 residents gave favorable ratings to Palo Alto as a place to work, which was higher than the national benchmark. One item, Palo Alto as a place to retire, decreased from 2021 to 2022. This rating was also lower than the national benchmark. Three-quarters of residents would recommend living in Palo Alto to someone who asks (similar to 2021 and to the national average). About 85% of residents indicated that they would be likely to remain in Palo Alto for the next five years, a rating higher than 2021 and similar to the benchmark.

While residents value City services and events, civic participation has decreased.

When compared to 2021, residents reported more frequent use of a number of city services in the last 12 months in 2022. The use of Palo Alto recreation centers or their services (47% used in the last 12 months), use of Palo Alto public libraries or their services (72%), attendance to City-sponsored events (45%), and use of the City’s website to conduct business or pay bills (60%) increased from 2021 to 2022. However, fewer residents in 2022 compared to 2021 reported attending a local public meeting (21%), watching (online or on television) a local public meeting (23%), and voting in their most recent local election (77%). Despite the decreases, each of these items was on par with national benchmarks.

Residents are still contacting the City of Palo Alto for help or information often, with nearly 3 in 5 indicating they did so in the last 12 months. This was similar to 2021 and higher than the national average. However, the job Palo Alto government does at welcoming resident involvement continues to decrease over time. About 56% of residents rated this item positively in 2018 compared to 51% in 2021, and 46% in 2022. This rating, though, was similar to the national benchmark. Further, opportunities to learn about City services through social media website such as Twitter and Facebook decreased in 2022, with about 60% rating excellent or good. Similarly, public information services (non-Police/public safety) decreased from 75% in 2021 to 69% in 2022.

Residents value Palo Alto’s natural environment.

Nearly 9 in 10 residents rated the overall quality of the natural environment in Palo Alto as excellent or good, a rating similar to 2021 and the national benchmark. Almost all residents (94%) visited a neighborhood or City park in the last 12 months, similar to 2021. Preservation of natural areas (open space, farmlands, and greenbelts) was rated positively by over 4 in 5 residents, similar to 2021 and higher than the national average. Most residents rated the quality of Palo Alto open space (92% excellent or good) and City parks (93%) positively. The rating for Palo Alto open space was higher in 2022 compared to 2021. Palo Alto open space was rated much higher than the national benchmark, and City parks was rated higher.

When asked about community focus in the coming two years, 4 in 5 residents rated it essential or very important to focus on the overall quality of the natural environment in Palo Alto, similar to 2021 and the national average. Residents were also asked to name one thing they believe the City does well and would want to maintain. The most popular answer was parks, open space, and the natural environment, which was mentioned by one-quarter of residents.

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Affordability and cost of living continue to be community concerns.

Similar to past years, affordability-related measures, such as cost of living (5% excellent or good) and availability of affordable quality housing (6%), while similar to Palo Alto’s 2021 ratings, were much lower than the benchmark comparisons. The variety of housing options, rated positively by 1 in 5 residents, was lower than the national average. Rated positively by 2 in 5 residents, affordable high- speed internet was similar to the national benchmark.

Residents are supportive of reducing greenhouse gas emissions.

When asked to rate how important it is for Palo Alto to focus on reducing community greenhouse gas emissions in the coming two years, 7 in 10 residents indicated it to be essential or very important, a rating similar to 2021.The City also asked residents their likelihood of making changes in their home to reduce greenhouse gas emissions. When asked what the likelihood would be of replacing their gas water heater with a heat pump water heater when ready to replace the water heater, 3 in 5 residents indicated they would be at least somewhat likely to do so. Additionally, residents were asked the likelihood that they would replace their gas furnace with a heat pump HVAC system when ready to replace the furnace. About 3 in 5 residents indicated that they would be somewhat likely to make that change.

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Appendix A: Results Tables
The following pages contain results for each question on the survey, the first set of results includes the “don’t know” responses, followed by results excluding the “don’t know” responses (where “don’t know” was an option), trends over time and geographic comparisons. For the questions in the survey where respondents could answer “don’t know,” the proportion of respondents giving this reply were not included for the comparisons over time and by geography. In other words, these tables display the responses from respondents who had an opinion about a specific item.

For the basic frequencies, the percent of respondents giving a particular response is shown followed by the number of respondents (denoted with “N=”); the number of respondents is specific to each item, based on the actual number of responses received for the question or question item and based on the weighted data (weighted responses are rounded to the nearest whole number and may not exactly add up to the total number of responses). Generally, a small portion of respondents select “don’t know” for most survey items and, inevitably, some items have a larger “don’t know” percentage. Comparing responses to a set of items on the same scale can be misleading when the “don’t know” responses have been included. If two items have disparate “don’t know” percentages (2 percent versus 17 percent, for example), any apparent similarities or differences across the remaining response options may disappear once the “don’t know” responses are removed.

Tables displaying trend data appear only for the years in which the questions were asked. Meaningful differences between survey years have been noted within the following tables as being “higher” or “lower” if the differences are greater than approximately five percentage points between the 2022 and 2021 surveys; otherwise, the comparison between 2022 and 2021 are noted as being “similar.” Geographic and demographic comparisons are made for questions 1 through 17 (some questions having multiple, non-scaled responses are not included). Chi-square or ANOVA tests of significance were applied to these breakdowns of survey questions. A “p-value” of 0.05 or less indicates that there is less than a 5% probability that differences observed between groups are due to chance; or in other words, a greater than 95% probability that the differences observed in the selected categories of the sample represent “real” differences among those populations. As subgroups vary in size and each group (and each comparison to another group) has a unique margin of error, statistical testing is used to determine whether differences between subgroups are statistically significant.

For each pair of subgroup ratings within a row (a single question item) that has a statistically significant difference, an upper case letter denoting significance is shown in the cell with the larger column proportion. The letter denotes the subgroup with the smaller column proportion from which it is statistically different. Subgroups that have no upper case letter denotation in their column and that are also not referred to in any other column were not statistically different.

For example, in Table 8 on page 18, respondents in Area 1 (A) gave significantly higher ratings to Palo Alto as a place to work than respondents in both Area 2 (B) and Area 4 (D), as denoted by the “B” and “D” listed in the cell of the ratings for Area 1.

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Question 1

Table 4: Question 1 - Response Percentages and Number of Respondents with “Don’t Know” Responses Please rate each of the following aspects of quality of life in Palo Alto: Excellent Good Fair Poor Don't know Total Palo Alto as a place to live 38% N=151 50% N=196 12% N=47 0% N=1 0% N=0 100% N=395 Your neighborhood as a place to live 46% N=181 42% N=167 11% N=45 1% N=3 0% N=0 100% N=395 Palo Alto as a place to raise children 37% N=145 35% N=139 8% N=33 3% N=11 17% N=66 100% N=394 Palo Alto as a place to work 31% N=122 36% N=142 16% N=63 2% N=9 15% N=59 100% N=395 Palo Alto as a place to visit 29% N=113 38% N=150 26% N=103 4% N=16 3% N=13 100% N=396 Palo Alto as a place to retire 16% N=62 25% N=97 23% N=91 24% N=93 13% N=51 100% N=394 The overall quality of life in Palo Alto 28% N=110 60% N=236 11% N=44 1% N=4 0% N=0 100% N=394

Table 5: Question 1 - Response Percentages and Number of Respondents without "Don't Know" Responses Please rate each of the following aspects of quality of life in Palo Alto: Excellent Good Fair Poor Total Palo Alto as a place to live 38% N=151 50% N=196 12% N=47 0% N=1 100% N=395 Your neighborhood as a place to live 46% N=181 42% N=167 11% N=45 1% N=3 100% N=395 Palo Alto as a place to raise children 44% N=145 43% N=139 10% N=33 3% N=11 100% N=328 Palo Alto as a place to work 36% N=122 42% N=142 19% N=63 3% N=9 100% N=336 Palo Alto as a place to visit 30% N=113 39% N=150 27% N=103 4% N=16 100% N=382 Palo Alto as a place to retire 18% N=62 28% N=97 26% N=91 27% N=93 100% N=343 The overall quality of life in Palo Alto 28% N=110 60% N=236 11% N=44 1% N=4 100% N=394

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Table 6: Question 1 - Historical Results
Please rate each of the
following aspects of quality of
life in Palo Alto:

Percent positive 2022 rating
compared to
2021 2003 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2021 2022 Palo Alto as a place to live 95% 94% 95% 94% 95% 92% 95% 92% 91% 91% 89% 88% 88% Similar Your neighborhood as a place to
live 88% 90% 91% 90% 90% 91% 92% 90% 91% 91% 90% 89% 88% Similar Palo Alto as a place to raise
children 90% 91% 93% 93% 92% 90% 93% 87% 84% 84% 82% 82% 87% Higher Palo Alto as a place to work NA 87% 87% 89% 88% 89% 86% 87% 82% 82% 80% 82% 79% Similar Palo Alto as a place to visit NA NA NA NA NA NA 75% 74% 72% 71% 68% 70% 69% Similar Palo Alto as a place to retire 62% 64% 65% 68% 68% 56% 60% 52% 50% 51% 40% 52% 46% Lower The overall quality of life in Palo
Alto 92% 91% 93% 94% 92% 94% 91% 91% 88% 85% 89% 84% 88% Similar

Table 7: Question 1 - Benchmark Comparisons
City of Palo Alto rating Rank Number of jurisdictions for comparison Comparison to benchmark Palo Alto as a place to live 75 171 349 Similar
Your neighborhood as a place to live 78 111 302 Similar Palo Alto as a place to raise children 76 141 353 Similar Palo Alto as a place to work 71 61 345 Higher
Palo Alto as a place to visit 65 104 302 Similar
Palo Alto as a place to retire 46 312 349 Lower
The overall quality of life in Palo Alto 72 167 374 Similar

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Table 8: Question 1 - Geographic Subgroup Results
Percent rating "excellent" or "good"
Area Overall
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
(A) (A) (B) (C) (D) (E) (F)
Palo Alto as a place to live
96%
E F
89%
E
92%
E
90%
E 74% 84% 88%
Your neighborhood as a place to live 92% 88% 89% 84% 81% 90% 88% Palo Alto as a place to raise children
86%
E
90%
E
94%
E F
94%
E F 65%
82%
E 87%
Palo Alto as a place to work
89%
B D 71% 85% 72% 75% 82% 79%
Palo Alto as a place to visit 73% 68% 72% 69% 59% 70% 69% Palo Alto as a place to retire
63%
B D E 40% 52% 43% 30% 48% 46%
The overall quality of life in Palo Alto
96%
C E F
94%
C E F 83%
92%
E 76% 84% 88%

Table 9: Question 1 - Demographic Subgroup Results
Percent rating "excellent" or "good"
Race/ethnicity Sex Overall
White alone, not Hispanic Hispanic and/or other race Female Male (A) (A) (B) (A) (B)
Palo Alto as a place to live
91%
B 83% 89% 87% 88%
Your neighborhood as a place to live 90% 85% 90% 86% 88% Palo Alto as a place to raise children 86% 90% 89% 86% 87% Palo Alto as a place to work 81% 76% 77% 81% 79%
Palo Alto as a place to visit 67% 69%
76%
B 61% 69%
Palo Alto as a place to retire
53%
B 39% 46% 47% 46%
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Question 2

Table 10: Question 2 - Response Percentages and Number of Respondents with “Don’t Know” Responses Please rate each of the following characteristics as they relate to Palo Alto as a whole: Excellent Good Fair Poor Don't
know Total
Overall "built environment" of Palo Alto (including overall design, buildings, parks and transportation systems) 20% N=80 52% N=203 20% N=80 8% N=31 0% N=0 100% N=393 Overall feeling of safety in Palo Alto 38% N=150 46% N=181 14% N=55 2% N=7 0% N=0 100% N=393 Overall quality of natural environment in Palo Alto 45% N=174 43% N=168 11% N=45 1% N=2 0% N=0 100% N=389 Overall health and wellness opportunities in Palo Alto 47% N=184 40% N=157 9% N=35 1% N=5 3% N=13 100% N=393 Residents' connection and engagement with their
community 18% N=71 42% N=162 28% N=110 7% N=27 5% N=21 100% N=391

Table 11: Question 2 - Response Percentages and Number of Respondents without "Don't Know" Responses Please rate each of the following characteristics as they relate to Palo Alto as a whole: Excellent Good Fair Poor Total
Overall "built environment" of Palo Alto (including overall design, buildings, parks and transportation systems) 20% N=80 52% N=203 20% N=80 8% N=31 100% N=393 Overall feeling of safety in Palo Alto 38% N=150 46% N=181 14% N=55 2% N=7 100% N=393 Overall quality of natural environment in Palo Alto 45% N=174 43% N=168 11% N=45 1% N=2 100% N=389 Overall health and wellness opportunities in Palo Alto 48% N=184 41% N=157 9% N=35 1% N=5 100% N=380 Residents' connection and engagement with their community 19% N=71 44% N=162 30% N=110 7% N=27 100% N=370

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Table 12: Question 2 - Historical Results
Please rate each of the following
characteristics as they relate to
Palo Alto as a whole:

Percent positive 2022 rating
compared to
2021 2003 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2021 2022 Overall "built environment" of Palo
Alto (including overall design,
buildings, parks and transportation
systems) NA NA NA NA NA NA 67% 63% 59% 65% 62% 76% 72% Similar Overall feeling of safety in Palo
Alto NA NA NA NA NA NA 92% 91% 94% 94% 91% 87% 84% Similar Overall quality of natural
environment in Palo Alto NA 84% 84% 84% 88% 83% 88% 86% 84% 89% 87% 90% 88% Similar Health and wellness opportunities
in Palo Alto NA NA NA NA NA NA 88% 88% 85% 88% 84% 88% 90% Similar Residents' connection and
engagement with their community NA NA NA NA NA NA NA NA NA NA NA 62% 63% Similar

Table 13: Question 2 - Benchmark Comparisons

City of Palo
Alto rating Rank
Number of jurisdictions for
comparison
Comparison to
benchmark
Overall "built environment" of Palo Alto (including overall design, buildings, parks and transportation systems) 61 74 281 Similar Overall feeling of safety in Palo Alto 73 135 338 Similar Overall quality of natural environment in Palo Alto 77 55 290 Similar Overall health and wellness opportunities in Palo Alto 79 11 283 Higher Residents' connection and engagement with their community 58 45 173 Similar

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Table 14: Question 2 - Geographic Subgroup Results
Percent rating "excellent" or "good"
Area Overall
Area
1 Area
2 Area
3 Area
4 Area
5 Area
6 (A) (A) (B) (C) (D) (E) (F)
Overall "built environment" of Palo Alto (including overall design, buildings, parks and transportation systems) 73%
80%
E 75% 69% 61% 70% 72%
Overall feeling of safety in Palo Alto 83%
89%
C E 76% 86% 72%
89%
C E 84%
Overall quality of natural environment in Palo Alto
95%
E
92%
E
88%
E
84%
E 70%
90%
E 88%
Overall health and wellness opportunities in Palo Alto
95%
E 90% 84% 93% 82% 90% 90%
Residents' connection and engagement with their community 73% 60% 72% 59% 53% 61% 63%

Table 15: Question 2 - Demographic Subgroup Results
Percent rating "excellent" or "good"
Race/ethnicity Sex Overall
White alone, not
Hispanic
Hispanic and/or
other race Female Male
(A) (A) (B) (A) (B)
Overall "built environment" of Palo Alto (including overall design, buildings, parks and transportation systems)
76%
B 65% 76% 68% 72%
Overall feeling of safety in Palo Alto 86% 83% 86% 83% 84% Overall quality of natural environment in Palo Alto 88% 88% 86% 90% 88% Overall health and wellness opportunities in Palo Alto 92% 87% 90% 89% 90% Residents' connection and engagement with their community 63% 62% 64% 63% 63%

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Question 3

Table 16: Question 3 - Response Percentages and Number of Respondents with “Don’t Know” Responses Please indicate how likely or unlikely you are to do
each of the following: Very likely
Somewhat
likely
Somewhat
unlikely
Very
unlikely Don't know Total
Recommend living in Palo Alto to someone who
asks 33% N=127 42% N=162 16% N=63 9% N=34 1% N=3 100% N=388 Remain in Palo Alto for the next five years 53% N=206 29% N=112 7% N=28 9% N=35 3% N=12 100% N=392 Recommend Palo Alto’s libraries to friends 56% N=217 22% N=87 5% N=21 2% N=7 15% N=59 100% N=391

Table 17: Question 3 - Response Percentages and Number of Respondents without "Don't Know" Responses Please indicate how likely or unlikely you are to do each of the following: Very likely
Somewhat
likely
Somewhat
unlikely
Very
unlikely Total
Recommend living in Palo Alto to someone who asks 33% N=127 42% N=162 16% N=63 9% N=34 100% N=386 Remain in Palo Alto for the next five years 54% N=206 29% N=112 7% N=28 9% N=35 100% N=381 Recommend Palo Alto’s libraries to friends 65% N=217 26% N=87 6% N=21 2% N=7 100% N=332

Table 18: Question 3 - Historical Results
Please indicate how likely or
unlikely you are to do each of
the following:

Percent positive 2022 rating
compared to
2021 2003 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2021 2022 Recommend living in Palo Alto
to someone who asks NA 90% 90% 91% 92% 89% 86% 80% 72% 75% 73% 74% 75% Similar Remain in Palo Alto for the next
five years NA 87% 83% 87% 87% 87% 83% 80% 75% 76% 78% 78% 84% Higher Recommend Palo Alto’s
libraries to friends NA NA NA NA NA NA NA NA NA 91% 92% 91% 92% Similar

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Table 19: Question 3 - Benchmark Comparisons

City of Palo Alto
rating Rank
Number of jurisdictions for
comparison
Comparison to
benchmark

Recommend living in Palo Alto to someone who
asks 75 246 291 Similar
Remain in Palo Alto for the next five years 84 157 288 Similar *A benchmark comparison was not available for ''Recommend Palo Alto’s libraries to friends''.

Table 20: Question 3 - Geographic Subgroup Results
Percent rating "very likely" or "somewhat likely"
Area Overall
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
(A) (A) (B) (C) (D) (E) (F)
Recommend living in Palo Alto to someone who asks
89%
D E F
75%
E
80%
E 71% 56%
74%
E 75%
Remain in Palo Alto for the next five years
98%
B E F 79%
91%
F 86% 77% 77% 84%
Recommend Palo Alto’s libraries to friends
90%
E
99%
E
92%
E
95%
E 77%
91%
E 92%

Table 21: Question 3 - Demographic Subgroup Results
Percent rating "very likely" or "somewhat likely"
Race/ethnicity Sex Overall
White alone, not Hispanic Hispanic and/or other race Female Male (A) (A) (B) (A) (B)
Recommend living in Palo Alto to someone who asks 75% 74% 80%
B 70% 75%
Remain in Palo Alto for the next five years 82% 86%
89%
B 77% 84%
Recommend Palo Alto’s libraries to friends 92% 92% 91% 93% 92%

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Question 4

Table 22: Question 4 - Response Percentages and Number of Respondents with “Don’t Know” Responses Please rate the job you feel the Palo Alto community does at each of the following. Excellent Good Fair Poor Don't know Total Making all residents feel welcome 19% N=75 38% N=149 25% N=99 11% N=42 7% N=27 100% N=391 Attracting people from diverse backgrounds 18% N=72 30% N=117 24% N=92 22% N=88 6% N=23 100% N=391 Valuing/respecting residents from diverse backgrounds 25% N=96 36% N=140 22% N=88 11% N=42 7% N=26 100% N=391 Taking care of vulnerable residents (elderly, disabled, homeless, etc.) 10% N=40 25% N=97 27% N=106 15% N=60 23% N=88 100% N=391

Table 23: Question 4 - Response Percentages and Number of Respondents without "Don't Know" Responses Please rate the job you feel the Palo Alto community does at each of the following. Excellent Good Fair Poor Total
Making all residents feel welcome 21% N=75 41% N=149 27% N=99 11% N=42 100% N=364 Attracting people from diverse backgrounds 19% N=72 32% N=117 25% N=92 24% N=88 100% N=369 Valuing/respecting residents from diverse backgrounds 26% N=96 38% N=140 24% N=88 11% N=42 100% N=365 Taking care of vulnerable residents (elderly, disabled, homeless, etc.) 13% N=40 32% N=97 35% N=106 20% N=60 100% N=303

Table 24: Question 4 - Historical Results
Please rate the job you feel the Palo Alto community does at each of the following.

Percent positive
2022 rating compared to 2021 2021 2022
Making all residents feel welcome 59% 62% Similar
Attracting people from diverse backgrounds 52% 51% Similar Valuing/respecting residents from diverse backgrounds 65% 65% Similar Taking care of vulnerable residents (elderly, disabled, homeless, etc.) 47% 45% Similar

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Table 25: Question 4 - Benchmark Comparisons

City of Palo Alto
rating Rank
Number of jurisdictions for
comparison
Comparison to
benchmark
Making all residents feel welcome 57 134 180 Similar
Attracting people from diverse backgrounds 49 130 176 Similar Valuing/respecting residents from diverse
backgrounds 60 72 177 Similar
Taking care of vulnerable residents 46 131 173 Similar

Table 26: Question 4 - Geographic Subgroup Results
Percent rating "excellent" or "good"
Area Overall
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
(A) (A) (B) (C) (D) (E) (F)
Making all residents feel welcome
66%
E
65%
E
71%
E
65%
E 39%
58%
E 62%
Attracting people from diverse backgrounds 49% 50%
58%
D 39% 45%
58%
D 51%
Valuing/respecting residents from diverse backgrounds
74%
E 68%
74%
E 58% 49% 62% 65%
Taking care of vulnerable residents (elderly, disabled, homeless, etc.) 64%
D F 46% 54% 38% 41% 39% 45%

Table 27: Question 4 - Demographic Subgroup Results
Percent rating "excellent" or "good"
Race/ethnicity Sex Overall
White alone, not
Hispanic
Hispanic and/or other
race Female Male
(A) (A) (B) (A) (B)
Making all residents feel welcome 59% 63% 64% 58% 62%
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Percent rating "excellent" or "good"
Race/ethnicity Sex Overall
White alone, not
Hispanic
Hispanic and/or other
race Female Male
(A) (A) (B) (A) (B)
Attracting people from diverse backgrounds 46%
57%
A 47% 56% 51%
Valuing/respecting residents from diverse backgrounds 62% 68% 58% 72%
A 65%
Taking care of vulnerable residents (elderly, disabled, homeless, etc.) 41% 51% 41% 51% 45%

Question 5

Table 28: Question 5 - Response Percentages and Number of Respondents with “Don’t Know” Responses Please rate each of the following characteristics as
they relate to Palo Alto as a whole: Excellent Good Fair Poor Don't know Total Overall quality of business and service
establishments in Palo Alto 25% N=99 54% N=212 18% N=69 2% N=7 1% N=3 100% N=390 Variety of business and service establishments in
Palo Alto 18% N=70 40% N=156 33% N=130 8% N=33 0% N=0 100% N=389 Vibrancy of downtown/commercial area 23% N=91 37% N=147 32% N=125 5% N=21 2% N=8 100% N=392 Employment opportunities 18% N=69 36% N=139 14% N=57 5% N=20 27% N=106 100% N=390 Shopping opportunities 29% N=115 43% N=166 23% N=88 5% N=18 1% N=3 100% N=390 Cost of living in Palo Alto 2% N=7 3% N=13 26% N=101 68% N=267 1% N=3 100% N=391 Overall image or reputation of Palo Alto 29% N=114 46% N=180 20% N=80 3% N=13 1% N=4 100% N=392 Traffic flow on major streets 9% N=37 38% N=147 38% N=148 15% N=57 1% N=2 100% N=391 Ease of public parking 22% N=86 43% N=169 24% N=95 8% N=33 2% N=9 100% N=392 Ease of travel by car in Palo Alto 22% N=87 49% N=192 21% N=84 6% N=23 1% N=3 100% N=390 Ease of travel by public transportation in Palo Alto 5% N=21 13% N=49 26% N=100 31% N=120 26% N=101 100% N=390 Ease of travel by bicycle in Palo Alto 28% N=108 39% N=151 16% N=64 5% N=18 12% N=47 100% N=387 ITEM 3
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Please rate each of the following characteristics as
they relate to Palo Alto as a whole: Excellent Good Fair Poor Don't know Total Ease of walking in Palo Alto 40% N=155 44% N=174 12% N=46 3% N=12 1% N=4 100% N=392 Variety of housing options 3% N=14 16% N=63 33% N=129 39% N=153 8% N=31 100% N=391 Availability of affordable quality housing 1% N=6 4% N=15 15% N=61 70% N=277 9% N=35 100% N=394 Overall quality of new development in Palo Alto 7% N=27 20% N=76 26% N=103 20% N=78 27% N=104 100% N=387 Availability of paths and walking trails 28% N=111 46% N=181 18% N=72 5% N=19 3% N=10 100% N=392 Fitness opportunities (including exercise classes and
paths or trails, etc.) 28% N=110 42% N=167 18% N=72 3% N=11 9% N=34 100% N=393 Recreational opportunities 24% N=96 52% N=203 17% N=67 3% N=10 4% N=17 100% N=393 Availability of affordable quality mental health care 5% N=20 6% N=22 13% N=50 18% N=68 59% N=229 100% N=389 Opportunities to attend cultural/arts/music activities 24% N=93 51% N=199 17% N=69 3% N=13 5% N=20 100% N=393

Table 29: Question 5 - Response Percentages and Number of Respondents without "Don't Know" Responses Please rate each of the following characteristics as they relate to Palo Alto as a whole: Excellent Good Fair Poor Total
Overall quality of business and service establishments in Palo Alto 26% N=99 55% N=212 18% N=69 2% N=7 100% N=387 Variety of business and service establishments in Palo Alto 18% N=70 40% N=156 33% N=130 8% N=33 100% N=389 Vibrancy of downtown/commercial area 24% N=91 38% N=147 33% N=125 6% N=21 100% N=384 Employment opportunities 24% N=69 49% N=139 20% N=57 7% N=20 100% N=285 Shopping opportunities 30% N=115 43% N=166 23% N=88 5% N=18 100% N=387 Cost of living in Palo Alto 2% N=7 3% N=13 26% N=101 69% N=267 100% N=388 Overall image or reputation of Palo Alto 30% N=114 47% N=180 21% N=80 3% N=13 100% N=387 Traffic flow on major streets 9% N=37 38% N=147 38% N=148 15% N=57 100% N=388 Ease of public parking 22% N=86 44% N=169 25% N=95 9% N=33 100% N=383 Ease of travel by car in Palo Alto 23% N=87 50% N=192 22% N=84 6% N=23 100% N=386 Ease of travel by public transportation in Palo Alto 7% N=21 17% N=49 35% N=100 41% N=120 100% N=289 Ease of travel by bicycle in Palo Alto 32% N=108 44% N=151 19% N=64 5% N=18 100% N=340 Ease of walking in Palo Alto 40% N=155 45% N=174 12% N=46 3% N=12 100% N=388 Variety of housing options 4% N=14 18% N=63 36% N=129 43% N=153 100% N=360 ITEM 3
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Please rate each of the following characteristics as they relate to Palo Alto as a whole: Excellent Good Fair Poor Total
Availability of affordable quality housing 2% N=6 4% N=15 17% N=61 77% N=277 100% N=359 Overall quality of new development in Palo Alto 9% N=27 27% N=76 36% N=103 28% N=78 100% N=283 Availability of paths and walking trails 29% N=111 47% N=181 19% N=72 5% N=19 100% N=382 Fitness opportunities (including exercise classes and paths or trails, etc.) 31% N=110 46% N=167 20% N=72 3% N=11 100% N=360
Recreational opportunities 25% N=96 54% N=203 18% N=67 3% N=10 100% N=376 Availability of affordable quality mental health care 12% N=20 14% N=22 31% N=50 43% N=68 100% N=161 Opportunities to attend cultural/arts/music activities 25% N=93 53% N=199 18% N=69 4% N=13 100% N=373

Table 30: Question 5 - Historical Results
Please rate each of the following
characteristics as they relate to
Palo Alto as a whole:

Percent positive 2022 rating
compared to
2021 2003 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2021 2022 Overall quality of business and
service establishments in Palo Alto NA NA NA NA NA NA NA NA NA NA NA 85% 80% Lower Variety of business and service
establishments in Palo Alto NA NA NA NA NA NA NA NA NA NA NA 66% 58% Lower Vibrancy of downtown/commercial
areas NA NA NA NA NA NA 77% 76% 73% 73% 71% 72% 62% Lower Employment opportunities 33% 51% 52% 56% 68% 68% 69% 66% 70% 74% 73% 68% 73% Higher Shopping opportunities NA 70% 70% 71% 69% 73% 82% 79% 80% 82% 79% 78% 73% Lower Cost of living in Palo Alto NA NA NA NA NA NA 11% 8% 7% 8% 8% 6% 5% Similar Overall image or reputation of Palo
Alto NA 92% 90% 92% 92% 90% 92% 88% 86% 86% 83% 78% 76% Similar Traffic flow on major streets 36% 38% 46% 47% 40% 36% 34% 35% 31% 30% 33% 49% 47% Similar Ease of public parking NA NA NA NA NA NA NA 38% 36% 33% 32% 59% 67% Higher Ease of travel by car in Palo Alto 55% 60% 65% 66% 62% 51% 55% 52% 44% 44% 42% 70% 72% Similar Ease of travel by public
transportation in Palo Alto NA 52% 63% 62% 64% 71% 65% 36% 26% 28% 29% 30% 24% Lower ITEM 3
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Please rate each of the following
characteristics as they relate to
Palo Alto as a whole:

Percent positive 2022 rating
compared to
2021 2003 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2021 2022 Ease of travel by bicycle in Palo
Alto 84% 79% 81% 77% 81% 78% 78% 77% 74% 78% 74% 79% 76% Similar Ease of walking in Palo Alto NA 82% 85% 83% 82% 84% 84% 83% 80% 86% 83% 86% 85% Similar Variety of housing options NA 39% 37% 37% 29% 26% 27% 20% 17% 18% 13% 27% 21% Lower Availability of affordable quality
housing 6% 17% 15% 14% 12% 13% 11% 8% 6% 6% 5% 9% 6% Similar Overall quality of new development
in Palo Alto NA 57% 55% 53% 57% 56% 44% 51% 49% 42% 50% 38% 36% Similar Availability of paths and walking
trails NA 74% 75% 75% 75% 77% 71% 74% 73% 76% 77% 76% 76% Similar Fitness opportunities (including
exercise classes and paths or
trails, etc.) NA NA NA NA NA NA NA 78% 78% 79% 78% 79% 77% Similar Recreational opportunities NA 78% 80% 81% 81% 81% 77% 80% 77% 81% 75% 77% 79% Similar Availability of affordable quality
mental health care NA NA NA NA NA NA 63% 53% 46% 52% 38% 44% 26% Lower Opportunities to attend
cultural/arts/music activities NA 74% 74% 73% 77% 69% 81% 79% 77% 81% 74% 71% 78% Higher

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Table 31: Question 5 - Benchmark Comparisons

City of Palo Alto
rating Rank
Number of jurisdictions for
comparison
Comparison to
benchmark
Overall quality of business and service establishments in Palo Alto 68 57 287 Similar
Variety of business and service establishments in Palo
Alto 56 89 173 Similar
Vibrancy of downtown/commercial area 60 75 270 Similar
Employment opportunities 63 17 304 Higher
Shopping opportunities 66 38 295 Higher
Cost of living in Palo Alto 13 279 283 Much lower
Overall image or reputation of Palo Alto 67 139 342 Similar Traffic flow on major streets 47 169 316 Similar
Ease of public parking 60 87 264 Similar
Ease of travel by car in Palo Alto 63 143 303 Similar
Ease of travel by public transportation in Palo Alto 30 181 264 Similar Ease of travel by bicycle in Palo Alto 67 22 305 Higher Ease of walking in Palo Alto 74 28 306 Higher
Variety of housing options 27 268 288 Lower
Availability of affordable quality housing 10 305 311 Much lower Overall quality of new development in Palo Alto 39 263 299 Lower Availability of paths and walking trails 67 129 308 Similar Fitness opportunities 68 98 276 Similar
Recreational opportunities 67 93 297 Similar
Availability of affordable quality mental health care 32 224 266 Lower Opportunities to attend cultural/arts/music activities 67 47 293 Higher

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Table 32: Question 5 - Geographic Subgroup Results
Percent rating "excellent" or "good"
Area Overall
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
(A) (A) (B) (C) (D) (E) (F)
Overall quality of business and service establishments in Palo Alto 88%
E
87%
E 76%
80%
E 64%
81%
E 80%
Variety of business and service establishments in Palo Alto 56% 64% 54% 54% 54% 61% 58% Vibrancy of downtown/commercial area 63%
75%
D E
66%
D 46% 50%
64%
D 62%
Employment opportunities 79% 72% 71% 74% 61% 77% 73%
Shopping opportunities 76% 74% 77% 71% 60% 73% 73%
Cost of living in Palo Alto 3% 4% 4% 2% 4%
10%
D 5%
Overall image or reputation of Palo Alto
89%
E F
78%
E
80%
E 76% 60% 72% 76%
Traffic flow on major streets 50% 50% 41% 47% 38% 51% 47% Ease of public parking 60%
69%
E 68% 65% 50%
75%
E 67%
Ease of travel by car in Palo Alto
78%
E
80%
E 72%
72%
E 54%
71%
E 72%
Ease of travel by public transportation in Palo Alto 19% 24% 24% 12% 22% 33%
D 24%
Ease of travel by bicycle in Palo Alto 61%
85%
A E 76%
80%
A 67%
77%
A 76%
Ease of walking in Palo Alto 83%
90%
D E
88%
D 71% 76%
92%
D E 85%
Variety of housing options 17% 23% 27% 19% 12% 24% 21%
Availability of affordable quality housing
10%
E 6% 7% 5% 0% 5% 6%
Overall quality of new development in Palo Alto 38% 32% 47% 37% 30% 35% 36% Availability of paths and walking trails 79% 76% 83% 75% 69% 75% 76% ITEM 3
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Percent rating "excellent" or "good"
Area Overall
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
(A) (A) (B) (C) (D) (E) (F)
Fitness opportunities (including exercise classes and paths or trails, etc.) 87%
E 74% 75% 85% 69% 73% 77%
Recreational opportunities
83%
E
79%
E 72%
86%
E 60%
85%
E 79%
Availability of affordable quality mental health care 29% 25% 39%
D E 7% 10%
34%
D 26%
Opportunities to attend cultural/arts/music activities 72% 81%
E 72%
86%
E 59%
85%
A C E 78%

Table 33: Question 5 - Demographic Subgroup Results
Percent rating "excellent" or "good"
Race/ethnicity Sex Overall
White alone, not
Hispanic
Hispanic and/or other
race Female Male
(A) (A) (B) (A) (B)
Overall quality of business and service establishments in Palo Alto 81% 79% 84% 77% 80% Variety of business and service establishments in Palo Alto 59% 56% 62% 53% 58% Vibrancy of downtown/commercial area 61% 64%
67%
B 57% 62%
Employment opportunities 76% 72% 71% 77% 73%
Shopping opportunities 74% 72%
78%
B 68% 73%
Cost of living in Palo Alto 5% 6% 7% 4% 5%
Overall image or reputation of Palo Alto 80% 74% 79% 74% 76% Traffic flow on major streets 49% 47% 43%
54%
A 47%
Ease of public parking 71% 64% 65% 70% 67%
Ease of travel by car in Palo Alto 74% 71% 72% 73% 72%
Ease of travel by public transportation in Palo Alto 23% 27% 27% 23% 24% ITEM 3
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Percent rating "excellent" or "good"
Race/ethnicity Sex Overall
White alone, not
Hispanic
Hispanic and/or other
race Female Male
(A) (A) (B) (A) (B)
Ease of travel by bicycle in Palo Alto 75% 79% 79% 74% 76% Ease of walking in Palo Alto 88% 81% 87% 84% 85%
Variety of housing options 17%
27%
A 20% 23% 21%
Availability of affordable quality housing 3%
9%
A 5% 7% 6%
Overall quality of new development in Palo Alto 36% 36% 39% 35% 36% Availability of paths and walking trails 77% 77% 80% 73% 76% Fitness opportunities (including exercise classes and paths or trails, etc.) 79% 77% 82% 74% 77%
Recreational opportunities
84%
B 75% 80% 80% 79%
Availability of affordable quality mental health care 26% 27% 20% 37%
A 26%
Opportunities to attend cultural/arts/music activities 77% 80% 81% 76% 78%

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Question 6

Table 34: Question 6 - Response Percentages and Number of Respondents with “Don’t Know” Responses Please rate each of the following characteristics as
they relate to Palo Alto as a whole: Excellent Good Fair Poor Don't know Total Availability of affordable quality childcare/preschool 5% N=21 12% N=46 15% N=58 19% N=74 48% N=184 100% N=383 K-12 education 34% N=132 33% N=129 7% N=29 2% N=6 24% N=94 100% N=389 Adult educational opportunities 19% N=73 36% N=138 12% N=46 1% N=3 33% N=128 100% N=389 Opportunities to participate in social events and
activities 13% N=50 44% N=172 26% N=100 4% N=17 12% N=48 100% N=388 Openness and acceptance of the community toward
people of diverse backgrounds 16% N=64 36% N=141 25% N=99 10% N=39 12% N=47 100% N=389 Opportunities to learn about City services through
social media websites such as Twitter and Facebook 9% N=36 23% N=90 19% N=72 5% N=20 44% N=171 100% N=389

Table 35: Question 6 - Response Percentages and Number of Respondents without "Don't Know" Responses Please rate each of the following characteristics as they relate to Palo Alto as a whole: Excellent Good Fair Poor Total
Availability of affordable quality childcare/preschool 11% N=21 23% N=46 29% N=58 37% N=74 100% N=199 K-12 education 45% N=132 44% N=129 10% N=29 2% N=6 100% N=295 Adult educational opportunities 28% N=73 53% N=138 18% N=46 1% N=3 100% N=261 Opportunities to participate in social events and activities 15% N=50 51% N=172 29% N=100 5% N=17 100% N=340 Openness and acceptance of the community toward people of diverse backgrounds 19% N=64 41% N=141 29% N=99 11% N=39 100% N=342 Opportunities to learn about City services through social media websites such as Twitter and Facebook 17% N=36 41% N=90 33% N=72 9% N=20 100% N=218

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Table 36: Question 6 - Historical Results
Please rate each of the following
characteristics as they relate to
Palo Alto as a whole:

Percent positive 2022 rating
compared to
2021 2003 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2021 2022 Availability of affordable quality
child care/preschool 25% 32% 25% 35% 27% 31% 49% 49% 39% 47% 37% 44% 34% Lower K-12 education NA NA NA 92% 92% 94% 95% 92% 90% 91% 91% 90% 88% Similar Adult educational opportunities NA NA NA NA NA NA 89% 83% 78% 82% 77% 83% 81% Similar Opportunities to participate in
social events and activities NA 80% 74% 76% 74% 74% 71% 74% 70% 72% 65% 62% 65% Similar Openness and acceptance of the
community toward people of
diverse backgrounds 73% 78% 79% 78% 80% 76% 76% 68% 72% 72% 72% 59% 60% Similar Opportunities to learn about City
services through social media
websites such as Twitter and
Facebook NA NA NA 63% 63% 71% 73% 75% 68% 76% 67% 71% 58% Lower

Table 37: Question 6 - Benchmark Comparisons*

City of Palo Alto
rating Rank
Number of jurisdictions for
comparison
Comparison to
benchmark
Availability of affordable quality child care/preschool 36 235 277 Lower K-12 education 77 39 280 Higher
Adult educational opportunities 69 13 273 Higher
Opportunities to participate in social events and activities 58 115 284 Similar Opportunities to participate in community matters 61 74 283 Similar Openness and acceptance of the community toward people of diverse backgrounds 56 128 301 Similar

Table 38: Question 6 - Geographic Subgroup Results
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Percent rating "excellent" or "good"
Area Overall
Area
1 Area
2 Area
3 Area
4 Area
5 Area
6 (A) (A) (B) (C) (D) (E) (F)
Availability of affordable quality childcare/preschool 36% 44% 29% 22% 38% 32% 34% K-12 education 79% 83%
92%
E
93%
A E 74%
97%
A B E 88%
Adult educational opportunities 79% 79% 77% 78% 82% 88% 81% Opportunities to participate in social events and activities 69% 73%
E 61% 67% 50% 64% 65%
Openness and acceptance of the community toward people of diverse backgrounds 69%
D 56%
70%
D E 48% 47% 64% 60%
Opportunities to learn about City services through social media websites such as Twitter and Facebook 46% 64% 53%
75%
A F 59% 50% 58%

Table 39: Question 6 - Demographic Subgroup Results
Percent rating "excellent" or "good"
Race/ethnicity Sex Overall
White alone, not
Hispanic
Hispanic and/or
other race Female Male
(A) (A) (B) (A) (B)
Availability of affordable quality childcare/preschool 27% 41%
A 33% 35% 34%
K-12 education
94%
B 81% 86% 92% 88%
Adult educational opportunities 81% 79% 82% 80% 81%
Opportunities to participate in social events and activities 66% 66% 70% 63% 65% Openness and acceptance of the community toward people of diverse backgrounds
66%
B 53% 56% 66% 60%
Opportunities to learn about City services through social media websites such as Twitter and Facebook 62% 59%
66%
B 50% 58%
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Question 7

Table 40: Question 7 - Response Percentages and Number of Respondents without "Don't Know" Responses Please indicate whether or not you have done each of the following in the last 12 months. No Yes Total Used Palo Alto recreation centers or their services 53% N=208 47% N=186 100% N=393 Visited a neighborhood park or City park 6% N=25 94% N=369 100% N=394 Used Palo Alto public libraries or their services 28% N=109 72% N=286 100% N=394 Participated in religious or spiritual activities in Palo Alto 76% N=299 24% N=94 100% N=393 Attended a City-sponsored event 55% N=215 45% N=178 100% N=393 Participated in a club 78% N=307 22% N=84 100% N=391
Talked to or visited with your immediate neighbors 12% N=46 88% N=348 100% N=394 Done a favor for a neighbor 24% N=95 76% N=299 100% N=394 Used the City’s website to conduct business or pay bills 40% N=157 60% N=237 100% N=394 Used the Utilities website to conduct business or pay bills 31% N=120 69% N=271 100% N=391 Contacted the City of Palo Alto (in-person, phone, email or web) for help or information 42% N=164 58% N=227 100% N=391 Contacted Palo Alto elected officials (in-person, phone, email or web) to express your opinion 79% N=310 21% N=80 100% N=390 Attended a local public meeting (of local elected officials like City Council or County Commissioners, advisory boards, town halls, HOA, neighborhood watch, etc.) 79% N=313 21% N=81 100% N=394 Watched (online or on television) a local public meeting 77% N=303 23% N=90 100% N=393 Volunteered your time to some group/activity in Palo Alto 55% N=216 45% N=177 100% N=393 Voted in your most recent local election 23% N=91 77% N=301 100% N=392 Used bus, rail, subway, or other public transportation instead of driving 57% N=222 43% N=169 100% N=391 Carpooled with other adults or children instead of driving alone 40% N=157 60% N=234 100% N=391 Walked or biked instead of driving 12% N=46 88% N=348 100% N=394 Observed a code violation or other hazard in Palo Alto (weeds, abandoned buildings, etc.) 60% N=233 40% N=156 100% N=389 Household member was a victim of a crime in Palo Alto 88% N=344 12% N=48 100% N=392 Reported a crime to the police in Palo Alto 85% N=334 15% N=58 100% N=392 Stocked 14 days’ worth of supplies in case of a major disaster where you have no electricity, water, internet, or telephone service 66% N=261 34% N=132 100% N=393 *This question did not have a “don’t know” option.

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Table 41: Question 7 - Historical Results*
Please indicate whether or not you
have done each of the following in
the last 12 months (percent “yes”).

Percent positive 2022 rating
compared to
2021 2003 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2021 2022 Used Palo Alto recreation centers or
their services NA 63% 60% 60% 65% 58% 63% 65% 63% 63% 65% 39% 47% Higher Visited a neighborhood park or City
park NA 94% 94% 91% 95% 94% 91% 94% 93% 91% 94% 94% 94% Similar Used Palo Alto public libraries or
their services NA 82% 76% 74% 77% 77% 68% 76% 73% 75% 78% 62% 72% Higher Participated in religious or spiritual
activities in Palo Alto NA NA NA NA 40% NA 30% 30% 31% 30% 30% 24% 24% Similar Attended a City-sponsored event NA NA NA NA NA NA 50% 57% 51% 55% 52% 30% 45% Higher Participated in a club NA 33% 31% 31% 38% 29% 27% 34% 30% 29% 31% 17% 22% Higher Talked to or visited with your
immediate neighbors NA NA NA NA NA NA 91% 89% 88% 92% 90% 88% 88% Similar Done a favor for a neighbor NA NA NA NA NA NA NA NA NA NA NA 78% 76% Similar Used the City’s website to conduct
business or pay bills NA NA NA NA NA NA NA NA NA NA NA 53% 60% Higher Used the Utilities website to
conduct business or pay bills NA NA NA NA NA NA NA NA NA NA NA 69% 69% Similar Contacted the City of Palo Alto (in-
person, phone, email or web) for
help or information NA NA NA NA NA NA NA NA NA NA NA 55% 58% Similar Contacted Palo Alto elected
officials (in-person, phone, email or
web) to express your opinion NA NA NA NA NA NA 17% 15% 17% 20% 21% 25% 21% Similar Attended a local public meeting (of
local elected officials like City
Council or County Commissioners,
advisory boards, town halls, HOA,
neighborhood watch, etc.) NA 28% 27% 27% 25% 28% 22% 22% 21% 24% 25% 26% 21% Lower Watched (online or on television) a
local public meeting NA 28% 28% 27% 21% 24% 16% 18% 14% 16% 12% 29% 23% Lower ITEM 3
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Please indicate whether or not you
have done each of the following in
the last 12 months (percent “yes”).

Percent positive 2022 rating
compared to
2021 2003 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2021 2022 Volunteered your time to some
group/activity in Palo Alto NA 56% 51% 45% 54% 50% 40% 46% 45% 47% 47% 37% 45% Higher Voted in your most recent local
election NA NA NA NA NA NA NA NA NA NA NA 83% 77% Lower Used bus, rail, subway, or other
public transportation instead of
driving NA NA NA NA NA NA NA NA NA NA NA 34% 43% Higher Carpooled with other adults or
children instead of driving alone NA NA NA NA NA NA NA NA NA NA NA 41% 60% Higher Walked or biked instead of driving NA NA NA NA NA NA 85% 87% 87% 84% 88% 86% 88% Similar Did NOT observe a code violation or
other hazard in Palo Alto NA NA NA NA NA NA 70% 67% 67% 62% 63% 60% 60% Similar Household member was NOT the
victim of a crime in Palo Alto NA 89% 91% 91% 91% 94% 92% 93% 91% 90% 93% 86% 88% Similar Did NOT report a crime to the police
in Palo Alto NA NA NA NA NA NA 87% 87% 86% 85% 87% 79% 85% Higher Stocked 14 days’ worth of supplies
in case of a major disaster where
you have no electricity, water,
internet, and telephone service NA NA NA NA NA NA NA NA NA NA 26% 49% 34% Lower *Some questions were re-worded in the Historical Results table to reflect the positive rating of 'yes.'

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Table 42: Question 7 - Benchmark Comparisons

City of Palo Alto
rating Rank
Number of jurisdictions for
comparison
Comparison to
benchmark
Contacted Palo Alto for help or information 58 35 318 Higher Contacted Palo Alto elected officials to express your
opinion 21 70 276 Similar
Attended a local public meeting 21 107 279 Similar
Watched (online or on television) a local public meeting 23 144 260 Similar Volunteered your time to some group/activity in Palo Alto 45 45 281 Higher Voted in your most recent local election 77 90 174 Similar Used bus, rail, subway, or other public transportation
instead of driving 43 32 252 Much higher
Carpooled with other adults or children instead of driving alone 60 9 273 Higher
Walked or biked instead of driving 88 8 277 Much higher

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Table 43: Question 7 - Geographic Subgroup Results
Percent "yes"
Area Overall
Area
1 Area
2 Area
3 Area
4 Area
5 Area
6 (A) (A) (B) (C) (D) (E) (F)
Used Palo Alto recreation centers or their services 47% 49% 49% 48% 40% 48% 47% Visited a neighborhood park or City park 87%
100%
A F 94% 95% 91% 92% 94%
Used Palo Alto public libraries or their services 69%
86%
A E F
80%
E F 76% 59% 64% 72%
Participated in religious or spiritual activities in Palo Alto 22% 26% 21% 22% 32% 23% 24% Attended a City-sponsored event 49% 48% 41% 40% 32%
52%
E 45%
Participated in a club 20% 14% 18%
28%
B 19%
27%
B 22%
Talked to or visited with your immediate neighbors 88%
95%
D
94%
D 82% 86% 85% 88%
Done a favor for a neighbor 78% 69% 78% 76%
89%
B F 73% 76%
Used the City’s website to conduct business or pay bills 57% 59% 50% 66% 67% 62% 60% Used the Utilities website to conduct business or pay bills 71% 71% 59% 76%
C 70% 69% 69%
Contacted the City of Palo Alto (in-person, phone, email or web) for help or information 53% 74%
A C D
F 51% 54% 69% 52% 58%
Contacted Palo Alto elected officials (in-person, phone, email or web) to express your opinion 14% 26% 19% 18%
31%
A 19% 21%
Attended a local public meeting (of local elected officials like City Council or County Commissioners, advisory boards, town halls, HOA, neighborhood watch, etc.) 10% 24% 23% 18% 31%
A 20% 21%
Watched (online or on television) a local public meeting 21% 20% 20% 16% 23% 31%
D 23%
Volunteered your time to some group/activity in Palo Alto 38% 52% 45% 47% 39% 45% 45% ITEM 3
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Percent "yes"
Area Overall
Area
1 Area
2 Area
3 Area
4 Area
5 Area
6 (A) (A) (B) (C) (D) (E) (F)
Voted in your most recent local election
89%
C E 75% 69% 81% 65% 78% 77%
Used bus, rail, subway, or other public transportation instead of driving 31% 44% 33% 48% 49% 49%
A C 43%
Carpooled with other adults or children instead of driving alone 59% 67%
C E 50%
70%
C E 44% 60% 60%
Walked or biked instead of driving 78% 87%
91%
A
91%
A
93%
A
90%
A 88%
Observed a code violation or other hazard in Palo Alto (weeds, abandoned buildings, etc.) 32% 48%
C 31%
55%
A C E
F 34% 38% 40%
Household member was a victim of a crime in Palo Alto
21%
C D F
19%
D F 9% 7% 9% 9% 12%
Reported a crime to the police in Palo Alto 15%
21%
D 12% 8% 17% 16% 15%
Stocked 14 days’ worth of supplies in case of a major disaster where you have no electricity, water, internet, or telephone service 32% 37% 31% 34% 39% 32% 34%

Table 44: Question 7 - Demographic Subgroup Results
Percent "yes"
Race/ethnicity Sex Overall
White alone, not
Hispanic
Hispanic and/or
other race Female Male
(A) (A) (B) (A) (B)
Used Palo Alto recreation centers or their services 44% 51% 51% 44% 47% Visited a neighborhood park or City park 94% 94% 92% 95% 94% Used Palo Alto public libraries or their services 70% 77% 76% 69% 72% Participated in religious or spiritual activities in Palo Alto 24% 23% 26% 22% 24% ITEM 3
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Percent "yes"
Race/ethnicity Sex Overall
White alone, not
Hispanic
Hispanic and/or
other race Female Male
(A) (A) (B) (A) (B)
Attended a City-sponsored event 45% 46% 45% 48% 45%
Participated in a club 22% 20%
28%
B 16% 22%
Talked to or visited with your immediate neighbors 90% 85% 87% 89% 88% Done a favor for a neighbor 77% 72% 79% 71% 76%
Used the City’s website to conduct business or pay bills 53% 68%
A 63% 57% 60%
Used the Utilities website to conduct business or pay bills 63% 78%
A 67% 72% 69%
Contacted the City of Palo Alto (in-person, phone, email or web) for help or information 57% 57% 59% 57% 58%
Contacted Palo Alto elected officials (in-person, phone, email or web) to express your opinion
24%
B 13%
25%
B 16% 21%
Attended a local public meeting (of local elected officials like City Council or County Commissioners, advisory boards, town halls, HOA, neighborhood watch, etc.) 21% 22% 22% 19% 21% Watched (online or on television) a local public meeting 21% 22% 24% 21% 23% Volunteered your time to some group/activity in Palo Alto 42% 48% 53%
B 38% 45%
Voted in your most recent local election
84%
B 66% 80% 73% 77%
Used bus, rail, subway, or other public transportation instead of driving 44% 44% 34% 54%
A 43%
Carpooled with other adults or children instead of driving alone 55% 66%
A 65% 56% 60%
Walked or biked instead of driving 90% 88% 86% 91% 88%
Observed a code violation or other hazard in Palo Alto (weeds, abandoned buildings, etc.) 43% 35% 42% 39% 40%
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Percent "yes"
Race/ethnicity Sex Overall
White alone, not
Hispanic
Hispanic and/or
other race Female Male
(A) (A) (B) (A) (B)
Household member was a victim of a crime in Palo Alto 12% 13% 9% 17%
A 12%
Reported a crime to the police in Palo Alto 17% 11% 14% 16% 15% Stocked 14 days’ worth of supplies in case of a major disaster where you have no electricity, water, internet, or telephone service
40%
B 24% 32% 36% 34%

Question 8

Table 45: Question 8 - Response Percentages and Number of Respondents Please rate the following categories of Palo Alto
government performance. Excellent Good Fair Poor Don't know Total The value of services for the taxes paid to Palo Alto 6% N=22 39% N=150 33% N=128 10% N=38 13% N=50 100% N=389 The overall direction that Palo Alto is taking 4% N=15 33% N=129 37% N=147 14% N=55 12% N=46 100% N=391 The job Palo Alto government does at welcoming
resident involvement 6% N=25 26% N=103 29% N=114 9% N=33 30% N=115 100% N=389 Overall confidence in Palo Alto government 5% N=18 36% N=141 34% N=132 13% N=50 13% N=49 100% N=389 Generally acting in the best interest of the community 5% N=20 40% N=155 32% N=125 9% N=35 14% N=56 100% N=392 Being honest 8% N=31 30% N=116 28% N=108 6% N=23 29% N=111 100% N=389 Being open and transparent to the public 7% N=27 32% N=124 24% N=96 10% N=40 26% N=104 100% N=391 Informing residents about issues facing the community 9% N=34 33% N=128 31% N=121 9% N=35 18% N=71 100% N=388 Treating all residents fairly 9% N=37 26% N=102 25% N=98 11% N=43 28% N=110 100% N=390 Treating residents with respect 13% N=50 40% N=156 21% N=82 4% N=17 22% N=84 100% N=389

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Table 46: Question 8 - Response Percentages and Number of Respondents without "Don't Know" Responses Please rate the following categories of Palo Alto government performance. Excellent Good Fair Poor Total
The value of services for the taxes paid to Palo Alto 6% N=22 44% N=150 38% N=128 11% N=38 100% N=338 The overall direction that Palo Alto is taking 4% N=15 37% N=129 42% N=147 16% N=55 100% N=345 The job Palo Alto government does at welcoming resident involvement 9% N=25 37% N=103 41% N=114 12% N=33 100% N=274 Overall confidence in Palo Alto government 5% N=18 41% N=141 39% N=132 15% N=50 100% N=340 Generally acting in the best interest of the community 6% N=20 46% N=155 37% N=125 10% N=35 100% N=336 Being honest 11% N=31 42% N=116 39% N=108 8% N=23 100% N=278 Being open and transparent to the public 10% N=27 43% N=124 33% N=96 14% N=40 100% N=287 Informing residents about issues facing the community 11% N=34 40% N=128 38% N=121 11% N=35 100% N=318 Treating all residents fairly 13% N=37 37% N=102 35% N=98 15% N=43 100% N=280 Treating residents with respect 16% N=50 51% N=156 27% N=82 6% N=17 100% N=305

Table 47: Question 8 - Historical Results
Please rate the following
categories of Palo Alto
government performance:

Percent positive 2022 rating
compared to
2021 2003 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2021 2022 The value of services for the
taxes paid to Palo Alto NA 58% 62% 66% 67% 66% 66% 65% 58% 61% 58% 53% 51% Similar
The overall direction that Palo
Alto is taking 54% 53% 57% 55% 59% 54% 50% 48% 40% 45% 42% 40% 42% Similar
The job Palo Alto government
does at welcoming resident
involvement 65% 56% 57% 57% 58% 55% 54% 61% 50% 56% 56% 51% 46% Lower
Overall confidence in Palo Alto
government NA NA NA NA NA NA 52% 53% 44% 49% 46% 49% 47% Similar
Generally acting in the best
interest of the community NA NA NA NA NA NA 54% 53% 44% 51% 45% 50% 52% Similar
Being honest NA NA NA NA NA NA 58% 62% 55% 61% 56% 55% 53% Similar ITEM 3
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Please rate the following
categories of Palo Alto
government performance:

Percent positive 2022 rating
compared to
2021 2003 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2021 2022 Being open and transparent to
the public NA NA NA NA NA NA NA NA NA NA NA 50% 53%
Similar
Informing residents about
issues facing the community NA NA NA NA NA NA NA NA NA NA NA 55% 51% Similar
Treating all residents fairly NA NA NA NA NA NA 57% 53% 47% 56% 51% 57% 50% Lower Treating residents with respect NA NA NA NA NA NA NA NA NA NA NA 67% 68% Similar

Table 48: Question 8 - Benchmark Comparisons

City of Palo Alto
rating Rank
Number of jurisdictions for
comparison
Comparison to
benchmark
The value of services for the taxes paid to Palo Alto 49 203 354 Similar The overall direction that Palo Alto is taking 43 261 322 Similar The job Palo Alto government does at welcoming resident involvement 48 192 318 Similar
Overall confidence in Palo Alto government 46 187 286 Similar Generally acting in the best interest of the community 49 182 289 Similar Being honest 52 156 281 Similar
Being open and transparent to the public 50 91 178 Similar Informing residents about issues facing the community 50 81 183 Similar Treating all residents fairly 49 183 287 Similar
Treating residents with respect 59 91 175 Similar

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Table 49: Question 8 - Geographic Subgroup Results
Percent "excellent" or "good".

Area Overall
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
(A) (A) (B) (C) (D) (E) (F)
The value of services for the taxes paid to Palo Alto 50% 45% 60%
E 48% 35%
58%
E 51%
The overall direction that Palo Alto is taking 38% 39% 47% 42% 32% 46% 42% The job Palo Alto government does at welcoming resident involvement 49% 42% 59%
F
57%
F 37% 38% 46%
Overall confidence in Palo Alto government 44%
46%
E
55%
E
54%
E 26%
47%
E 47%
Generally acting in the best interest of the community 51% 50% 64%
F 63% 44% 46% 52%
Being honest 47% 54% 55% 48% 45% 60% 53%
Being open and transparent to the public
58%
E 46%
63%
E 49% 33%
59%
E 53%
Informing residents about issues facing the community 44% 36% 60%
B 50% 47%
63%
A B 51%
Treating all residents fairly 59% 39%
66%
B D E 39% 36%
57%
B 50%
Treating residents with respect
81%
B E 56%
77%
B E
70%
E 40%
73%
B E 68%

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Table 50: Question 8 - Demographic Subgroup Results
Percent "excellent" or "good".

Race/ethnicity Sex Overall
White alone, not
Hispanic
Hispanic and/or other
race Female Male
(A) (A) (B) (A) (B)
The value of services for the taxes paid to Palo Alto
60%
B 40% 53% 49% 51%
The overall direction that Palo Alto is taking 43% 38% 46% 37% 42% The job Palo Alto government does at welcoming resident involvement 49% 43% 50% 43% 46%
Overall confidence in Palo Alto government 46% 48%
55%
B 40% 47%
Generally acting in the best interest of the community 55% 48% 56% 49% 52% Being honest 58% 49% 55% 53% 53%
Being open and transparent to the public 58% 48% 51% 56% 53% Informing residents about issues facing the community 55% 47% 55% 49% 51% Treating all residents fairly 50% 49% 50% 50% 50%
Treating residents with respect 72% 62% 66% 71% 68%

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Question 9

Table 51: Question 9 - Response Percentages and Number of Respondents with “Don’t Know” Responses Overall, how would you rate the quality of the services provided by each of the following? Excellent Good Fair Poor Don't
know Total
The City of Palo Alto 15% N=60 53% N=209 23% N=90 4% N=15 5% N=18 100% N=392 The State Government 7% N=27 47% N=183 31% N=122 9% N=36 6% N=24 100% N=392 The Federal Government 5% N=19 39% N=153 35% N=137 15% N=58 6% N=25 100% N=392

Table 52: Question 9 - Response Percentages and Number of Respondents without "Don't Know" Responses Overall, how would you rate the quality of the services provided by each of the following? Excellent Good Fair Poor Total
The City of Palo Alto 16% N=60 56% N=209 24% N=90 4% N=15 100% N=374 The State Government 7% N=27 50% N=183 33% N=122 10% N=36 100% N=368 The Federal Government 5% N=19 42% N=153 37% N=137 16% N=58 100% N=367

Table 53: Question 9 - Historical Results
Overall, how would you rate the
quality of the services provided
by each of the following?
Percent positive 2022 rating
compared to
2021 2003 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2021 2022 The City of Palo Alto 87% 80% 80% 83% 88% 84% 83% 85% 81% 86% 82% 73% 72% Similar State Government 38% 23% 27% 26% 41% 33% NA 47% 46% 54% 46% 52% 57% Higher The Federal Government 32% 41% 43% 41% 50% 37% 48% 46% 46% 36% 33% 27% 47% Higher

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Table 54: Question 9 - Benchmark Comparisons

City of Palo Alto
rating Rank
Number of jurisdictions for
comparison
Comparison to
benchmark
Quality of services provided by the City of Palo Alto 61 200 348 Similar Quality of services provided by the Federal
Government 45 45 270 Similar

Table 55: Question 9 - Geographic Subgroup Results
Percent "excellent" or "good"
Area Overall
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
(A) (A) (B) (C) (D) (E) (F)
The City of Palo Alto 77% 69% 71% 79% 65% 70% 72%
The State Government 57% 52% 56% 59% 61% 59% 57%
The Federal Government 53% 47% 37% 41% 39%
55%
C 47%

Table 56: Question 9 - Demographic Subgroup Results
Percent "excellent" or "good"
Race/ethnicity Sex Overall
White alone, not Hispanic Hispanic and/or other race Female Male (A) (A) (B) (A) (B)
The City of Palo Alto
78%
B 66% 73% 72% 72%
The State Government
63%
B 51%
65%
B 50% 57%
The Federal Government 51% 43% 53% 42% 47%

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Question 10

Table 57: Question 10 - Response Percentages and Number of Respondents with “Don’t Know” Responses Please rate the quality of each of the following services in Palo Alto: Excellent Good Fair Poor Don't know Total Traffic enforcement 9% N=35 39% N=150 25% N=96 14% N=55 13% N=51 100% N=388 Traffic signal timing 12% N=46 36% N=140 32% N=122 17% N=67 3% N=12 100% N=387 Street repair 12% N=46 34% N=132 33% N=127 20% N=78 2% N=7 100% N=389 Street cleaning 25% N=97 55% N=213 15% N=57 3% N=13 2% N=8 100% N=389 Street tree maintenance 25% N=96 48% N=188 18% N=71 5% N=21 3% N=12 100% N=388 Sidewalk maintenance 16% N=60 44% N=168 26% N=101 11% N=44 3% N=13 100% N=386 Land use, planning, and zoning 5% N=20 23% N=91 24% N=93 24% N=92 24% N=93 100% N=390 Code enforcement (weeds, abandoned buildings, etc.) 7% N=27 28% N=107 21% N=80 12% N=46 33% N=127 100% N=387 Preservation of natural areas (open space, farmlands,
and greenbelts) 30% N=116 46% N=178 13% N=50 2% N=8 8% N=32 100% N=385 Building and planning application processing services 3% N=12 14% N=56 11% N=43 21% N=81 50% N=193 100% N=384 Affordable high-speed internet access 10% N=39 23% N=90 28% N=110 19% N=75 19% N=74 100% N=388 Electric utility 27% N=104 51% N=198 16% N=61 4% N=16 3% N=11 100% N=389 Gas utility 23% N=90 48% N=188 14% N=56 2% N=9 12% N=46 100% N=390 Utility payment options 35% N=136 44% N=172 12% N=46 1% N=2 8% N=32 100% N=388 Drinking water 44% N=172 44% N=172 6% N=25 2% N=7 3% N=13 100% N=390 Sewer services 32% N=123 47% N=182 11% N=44 1% N=4 9% N=35 100% N=387 Storm water management (storm drainage, dams,
levees, etc.) 23% N=88 44% N=172 16% N=63 3% N=12 14% N=55 100% N=389 Refuse collection (garbage, recycling, yard waste, and
e-waste) 36% N=141 47% N=181 12% N=46 3% N=10 3% N=10 100% N=389 Police services 18% N=69 37% N=145 7% N=28 2% N=7 36% N=140 100% N=389 Crime prevention 11% N=42 38% N=146 19% N=72 8% N=33 25% N=96 100% N=389 Animal control 18% N=70 32% N=124 10% N=37 2% N=7 38% N=148 100% N=387 Ambulance or emergency medical services 20% N=76 28% N=107 5% N=19 2% N=6 46% N=179 100% N=387 ITEM 3
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Please rate the quality of each of the following services in Palo Alto: Excellent Good Fair Poor Don't know Total Fire emergency services 24% N=94 32% N=123 4% N=15 1% N=2 39% N=151 100% N=386 Fire prevention and education 16% N=60 34% N=129 9% N=33 3% N=11 40% N=152 100% N=385 Palo Alto open space 52% N=201 35% N=136 6% N=25 1% N=5 5% N=18 100% N=383 City parks 48% N=184 43% N=167 6% N=23 1% N=4 2% N=9 100% N=386 Recreation programs or classes 21% N=82 30% N=117 12% N=47 2% N=7 35% N=134 100% N=387 Recreation centers or facilities 23% N=88 33% N=125 13% N=51 2% N=7 29% N=113 100% N=384 Public library services (e.g., hold requests, storytimes, teen events, bookclubs) 41% N=158 31% N=117 5% N=18 1% N=4 23% N=87 100% N=384 Library facilities (buildings, computer equipment,
accessibility) 43% N=166 33% N=128 3% N=12 1% N=4 19% N=74 100% N=383 Variety of library materials (books, e-books, streaming, databases, audiobooks) 38% N=148 35% N=134 5% N=20 1% N=5 20% N=79 100% N=386 Art programs and theater 24% N=93 38% N=147 7% N=27 1% N=2 30% N=117 100% N=387 City-sponsored special events 10% N=38 35% N=134 14% N=55 1% N=6 39% N=151 100% N=384 City website (cityofpaloalto.org) 13% N=51 46% N=175 21% N=82 4% N=14 16% N=62 100% N=384 Public information services (Police/public safety) 12% N=44 41% N=156 17% N=65 4% N=15 27% N=103 100% N=383 Public information services (non-Police/public safety) 11% N=43 40% N=151 20% N=78 2% N=9 26% N=100 100% N=380 Overall customer service by Palo Alto employees
(police, receptionists, planners, etc.) 17% N=66 48% N=186 14% N=54 2% N=8 18% N=71 100% N=384

Table 58: Question 10 - Response Percentages and Number of Respondents without "Don't Know" Responses Please rate the quality of each of the following services in Palo Alto: Excellent Good Fair Poor Total Traffic enforcement 10% N=35 45% N=150 29% N=96 16% N=55 100% N=337 Traffic signal timing 12% N=46 37% N=140 33% N=122 18% N=67 100% N=375 Street repair 12% N=46 34% N=132 33% N=127 20% N=78 100% N=382 Street cleaning 26% N=97 56% N=213 15% N=57 4% N=13 100% N=381 Street tree maintenance 26% N=96 50% N=188 19% N=71 6% N=21 100% N=376 ITEM 3
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Please rate the quality of each of the following services in Palo Alto: Excellent Good Fair Poor Total Sidewalk maintenance 16% N=60 45% N=168 27% N=101 12% N=44 100% N=373 Land use, planning, and zoning 7% N=20 31% N=91 31% N=93 31% N=92 100% N=296 Code enforcement (weeds, abandoned buildings, etc.) 10% N=27 41% N=107 31% N=80 18% N=46 100% N=260 Preservation of natural areas (open space, farmlands, and greenbelts) 33% N=116 50% N=178 14% N=50 2% N=8 100% N=352 Building and planning application processing services 6% N=12 29% N=56 22% N=43 42% N=81 100% N=191 Affordable high-speed internet access 12% N=39 29% N=90 35% N=110 24% N=75 100% N=314 Electric utility 27% N=104 52% N=198 16% N=61 4% N=16 100% N=378 Gas utility 26% N=90 55% N=188 16% N=56 3% N=9 100% N=343 Utility payment options 38% N=136 48% N=172 13% N=46 1% N=2 100% N=356 Drinking water 46% N=172 46% N=172 7% N=25 2% N=7 100% N=377 Sewer services 35% N=123 52% N=182 12% N=44 1% N=4 100% N=353 Storm water management (storm drainage, dams, levees, etc.) 26% N=88 51% N=172 19% N=63 4% N=12 100% N=334 Refuse collection (garbage, recycling, yard waste, and e-waste) 37% N=141 48% N=181 12% N=46 3% N=10 100% N=379 Police services 28% N=69 58% N=145 11% N=28 3% N=7 100% N=249 Crime prevention 14% N=42 50% N=146 25% N=72 11% N=33 100% N=293 Animal control 29% N=70 52% N=124 16% N=37 3% N=7 100% N=239 Ambulance or emergency medical services 37% N=76 51% N=107 9% N=19 3% N=6 100% N=208 Fire emergency services 40% N=94 53% N=123 6% N=15 1% N=2 100% N=235 Fire prevention and education 26% N=60 56% N=129 14% N=33 5% N=11 100% N=233 Palo Alto open space 55% N=201 37% N=136 7% N=25 1% N=5 100% N=366 City parks 49% N=184 44% N=167 6% N=23 1% N=4 100% N=377 Recreation programs or classes 32% N=82 46% N=117 19% N=47 3% N=7 100% N=252 Recreation centers or facilities 32% N=88 46% N=125 19% N=51 3% N=7 100% N=271 Public library services (e.g., hold requests, storytimes, teen events, bookclubs) 53% N=158 39% N=117 6% N=18 1% N=4 100% N=297 Library facilities (buildings, computer equipment, accessibility) 54% N=166 41% N=128 4% N=12 1% N=4 100% N=310 Variety of library materials (books, e-books, streaming, databases, audiobooks) 48% N=148 43% N=134 7% N=20 2% N=5 100% N=307 Art programs and theater 34% N=93 55% N=147 10% N=27 1% N=2 100% N=270 ITEM 3
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Please rate the quality of each of the following services in Palo Alto: Excellent Good Fair Poor Total City-sponsored special events 16% N=38 58% N=134 23% N=55 2% N=6 100% N=233 City website (cityofpaloalto.org) 16% N=51 54% N=175 26% N=82 4% N=14 100% N=322 Public information services (Police/public safety) 16% N=44 56% N=156 23% N=65 6% N=15 100% N=280 Public information services (non-Police/public safety) 15% N=43 54% N=151 28% N=78 3% N=9 100% N=281 Overall customer service by Palo Alto employees (police, receptionists, planners, etc.) 21% N=66 59% N=186 17% N=54 3% N=8 100% N=313

Table 59: Question 10 - Historical Results*
Please rate the quality of each of
the following services in Palo Alto:

Percent positive 2022 rating
compared to
2021 2003 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2021 2022 Traffic enforcement 64% 61% 64% 61% 66% 64% 62% 60% 60% 60% 53% 65% 55% Lower Traffic signal timing NA 56% 56% 52% 47% 53% 53% 47% 50% 49% 45% 59% 50% Lower Street repair 50% 42% 43% 40% 42% 47% 55% 51% 57% 55% 46% 56% 46% Lower Street cleaning 75% 73% 76% 79% 80% 76% 80% 75% 77% 78% 72% 83% 82% Similar Street tree maintenance 62% 72% 69% 70% 71% 66% 80% 73% 71% 75% 72% 75% 76% Similar Sidewalk maintenance 50% 53% 51% 51% 53% 56% 62% 62% 61% 65% 61% 63% 61% Similar Land use, planning and zoning 41% 47% 49% 45% 51% 36% 43% 40% 37% 40% 39% 40% 38% Similar Code enforcement (weeds,
abandoned buildings, etc.) 55% 50% 53% 56% 61% 57% 62% 59% 52% 56% 55% 52% 51% Similar Preservation of natural areas
(open space, farmlands, and
greenbelts) NA NA NA NA NA NA NA NA NA NA NA 83% 83% Similar Building and planning application
processing services NA NA NA NA NA NA NA NA NA NA 44% 43% 35% Lower Affordable high-speed internet
access NA NA NA NA NA NA NA NA NA NA NA 39% 41% Similar Electric utility NA 83% 79% 85% 84% 80% 72% 87% 86% 87% 83% 77% 80% Similar Gas utility NA 81% 80% 82% 86% 81% 88% 88% 87% 89% 84% 78% 81% Similar Utility payment options NA NA NA NA NA NA NA NA NA NA 85% 86% 87% Similar ITEM 3
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Please rate the quality of each of
the following services in Palo Alto:

Percent positive 2022 rating
compared to
2021 2003 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2021 2022 Drinking water 82% 81% 84% 86% 83% 88% 89% 88% 87% 88% 87% 88% 91% Similar Sewer services 84% 81% 82% 84% 82% 84% 89% 88% 88% 88% 85% 87% 87% Similar Storm water management (storm
drainage, dams, levees, etc.) 65% 73% 74% 74% 75% 69% 80% 71% 75% 81% 71% 83% 78% Lower Refuse collection (garbage,
recycling, yard waste, and e-
waste) NA NA NA NA NA NA NA NA NA NA 85% 87% 85% Similar Police services 89% 84% 87% 88% 86% 86% 87% 88% 88% 93% 89% 78% 86% Higher Crime prevention NA 73% 79% 81% 74% 75% 80% 79% 80% 81% 78% 67% 64% Similar Animal control 79% 78% 76% 72% 78% 76% 80% 80% 77% 80% 75% 82% 81% Similar Ambulance or emergency medical
services 95% 91% 94% 93% 96% 93% 97% 95% 96% 96% 93% 93% 88% Lower Fire emergency services 96% 95% 93% 92% 96% 93% 95% 97% 97% 97% 94% 94% 93% Similar Fire prevention and education NA 80% 79% 76% 80% 82% 85% 85% 85% 87% 84% 82% 81% Similar Palo Alto open space NA NA NA NA NA NA 82% 84% 81% 86% 83% 86% 92% Higher City parks 90% 92% 90% 94% 91% 93% 92% 93% 91% 94% 91% 91% 93% Similar Recreation programs or classes 83% 85% 82% 81% 87% 87% 87% 84% 84% 87% 81% 83% 79% Similar Recreation centers or facilities 77% 80% 81% 75% 85% 80% 84% 86% 81% 86% 82% 82% 79% Similar Public library services (e.g., hold
requests, storytimes, teen events,
bookclubs) NA NA NA NA NA NA NA NA NA NA NA 92% 93% Similar Library facilities (buildings,
computer equipment,
accessibility) NA NA NA NA NA NA NA NA NA NA 92% 94% 95% Similar Variety of library materials (books,
e-books, streaming, databases,
audiobooks) 60% 73% 75% 72% 88% 81% 88% 83% 82% 86% 88% 86% 92% Higher Art programs and theater NA 79% 78% 81% 82% 82% 69% 80% 78% 82% 76% 82% 89% Higher City-sponsored special events NA NA NA NA NA NA 75% 75% 73% 75% 77% 72% 74% Similar ITEM 3
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Please rate the quality of each of
the following services in Palo Alto:

Percent positive 2022 rating
compared to
2021 2003 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2021 2022 City website (cityofpaloalto.org) NA 55% 73% 67% 70% 69% 88% 69% 66% 72% 65% 69% 70% Similar Public information services
(Police/public safety) NA NA NA NA NA NA NA NA NA NA 77% 74% 71% Similar Public information services (non-
Police/public safety) NA NA NA NA NA NA NA NA NA NA 75% 75% 69% Lower Overall customer service by Palo
Alto employees (police,
receptionists, planners, etc.) 78% 79% 77% 76% 81% 79% 81% 74% 77% 84% 77% 79% 80% Similar *Prior to 2022, “Fire emergency services” was “Fire services”.

Table 60: Question 10 - Benchmark Comparisons

City of Palo Alto
rating Rank
Number of jurisdictions for
comparison
Comparison to
benchmark
Traffic enforcement 50 259 337 Similar
Traffic signal timing 48 183 282 Similar
Street repair 46 174 331 Similar
Street cleaning 68 47 295 Higher
Sidewalk maintenance 55 130 291 Similar
Land use, planning, and zoning 38 236 298 Similar
Code enforcement 48 149 330 Similar
Preservation of natural areas 71 13 274 Higher
Affordable high-speed internet access 43 130 169 Similar Utility payment options 75 2 261 Higher
Drinking water 78 15 292 Higher
Sewer services 73 61 295 Similar
Storm water management 67 84 310 Similar
Police services 70 196 364 Similar
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City of Palo Alto
rating Rank
Number of jurisdictions for
comparison
Comparison to
benchmark
Crime prevention 56 236 336 Similar
Animal control 69 36 307 Similar
Ambulance or emergency medical services 74 196 303 Similar Fire services 77 194 327 Similar
Fire prevention and education 67 164 292 Similar
Palo Alto open space 82 2 265 Much higher
City parks 80 33 308 Higher
Recreation programs or classes 70 55 302 Similar
Recreation centers or facilities 69 55 286 Similar
Overall customer service by Palo Alto
employees 66 204 351 Similar

Table 61: Question 10 - Geographic Subgroup Results
Percent rating "excellent" or "good"
Area Overall
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
(A) (A) (B) (C) (D) (E) (F)
Traffic enforcement 56% 56%
62%
D 39% 47%
63%
D 55%
Traffic signal timing
60%
C E
57%
E 40% 46% 37% 52% 50%
Street repair
50%
D 43%
63%
B D E 29% 33%
54%
D E 46%
Street cleaning 76% 88% 85% 76% 74% 84% 82%
Street tree maintenance
77%
D
81%
D E
85%
D E 61% 63%
78%
D 76%
Sidewalk maintenance 57% 58%
77%
A B D 49% 57%
65%
D 61%
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Percent rating "excellent" or "good"
Area Overall
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
(A) (A) (B) (C) (D) (E) (F)
Land use, planning, and zoning 35% 34% 51% 32% 37% 37% 38% Code enforcement (weeds, abandoned buildings, etc.)
58%
D 45%
55%
D 28% 50%
64%
B D 51%
Preservation of natural areas (open space, farmlands, and greenbelts) 87% 91%
D E 86% 77% 73% 82% 83%
Building and planning application processing services
48%
D 41%
45%
D 17% 28% 29% 35%
Affordable high-speed internet access
51%
C 37% 27% 46% 32%
48%
C 41%
Electric utility
85%
D
86%
D 77% 69% 72%
83%
D 80%
Gas utility
88%
D E
87%
D E 78% 70% 71% 83% 81%
Utility payment options
90%
D
90%
D 85% 76% 85%
90%
D 87%
Drinking water
99%
D E
95%
E 89% 87% 81%
92%
E 91%
Sewer services
88%
E
89%
E
89%
E
88%
E 68%
89%
E 87%
Storm water management (storm drainage, dams, levees, etc.) 76% 84%
E 77% 72% 59%
84%
E 78%
Refuse collection (garbage, recycling, yard waste, and e-waste) 91%
E
86%
E
89%
E
84%
E 66%
88%
E 85%
Police services 87% 85% 92% 84% 75% 88% 86%
Crime prevention 62% 63% 62% 58% 67% 70% 64%
Animal control 88% 85% 80% 77% 76% 80% 81%
Ambulance or emergency medical services
96%
D 87%
92%
D 74% 82%
91%
D 88%
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Percent rating "excellent" or "good"
Area Overall
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
(A) (A) (B) (C) (D) (E) (F)
Fire emergency services
97%
E
93%
E
99%
D E 86% 78%
96%
E 93%
Fire prevention and education 85% 86% 86% 72% 72% 83% 81% Palo Alto open space 96% 94% 92% 89% 90% 91% 92%
City parks
98%
D 94% 96% 88% 88% 94% 93%
Recreation programs or classes 83% 76% 77% 83% 71% 79% 79% Recreation centers or facilities 79% 79% 75% 84% 73% 79% 79% Public library services (e.g., hold requests, storytimes, teen events, bookclubs) 89% 93% 97%
E 94% 85% 94% 93%
Library facilities (buildings, computer equipment, accessibility) 95% 97%
E 94% 93% 86%
97%
E 95%
Variety of library materials (books, e-books, streaming, databases, audiobooks) 96%
E
93%
E 88%
93%
E 79%
94%
E 92%
Art programs and theater 87%
93%
E 82%
92%
E 76%
94%
C E 89%
City-sponsored special events
73%
E 64%
85%
B E
80%
E 46%
82%
B E 74%
City website (cityofpaloalto.org)
76%
E 70% 68%
89%
B C E F 54% 62% 70%
Public information services (Police/public safety)
81%
E
76%
E 75% 71% 54% 68% 71%
Public information services (non-Police/public safety)
82%
E 70% 71% 68% 52% 67% 69%
Overall customer service by Palo Alto employees (police, receptionists, planners, etc.) 83% 84% 82% 74% 75% 80% 80%

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Table 62: Question 10 - Demographic Subgroup Results
Percent rating "excellent" or "good"
Race/ethnicity Sex Overall
White alone, not
Hispanic
Hispanic and/or other
race Female Male
(A) (A) (B) (A) (B)
Traffic enforcement 54% 55% 59% 51% 55%
Traffic signal timing 48% 51% 53% 46% 50%
Street repair 47% 44% 44% 48% 46%
Street cleaning
86%
B 77% 82% 81% 82%
Street tree maintenance 73% 79% 71% 80% 76%
Sidewalk maintenance 59% 65% 54% 69%A 61%
Land use, planning, and zoning 35% 40% 45%B 30% 38%
Code enforcement (weeds, abandoned buildings, etc.) 52% 51% 48% 55% 51% Preservation of natural areas (open space, farmlands, and greenbelts) 85% 82% 84% 83% 83% Building and planning application processing services 30% 42% 33% 37% 35% Affordable high-speed internet access 41% 42% 42% 42% 41% Electric utility
90%
B 67% 77% 83% 80%
Gas utility
91%
B 70% 78% 85% 81%
Utility payment options
92%
B 80% 82%
92%
A 87%
Drinking water
97%
B 84% 88%
94%
A 91%
Sewer services
91%
B 81% 82%
91%
A 87%
Storm water management (storm drainage, dams, levees, etc.) 83%
B 70% 75% 80% 78%
Refuse collection (garbage, recycling, yard waste, and e-waste) 90%
B 80% 83% 87% 85%
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Percent rating "excellent" or "good"
Race/ethnicity Sex Overall
White alone, not
Hispanic
Hispanic and/or other
race Female Male
(A) (A) (B) (A) (B)
Police services
90%
B 78% 79%
92%
A 86%
Crime prevention 69% 60% 64% 65% 64%
Animal control
90%
B 73% 80% 83% 81%
Ambulance or emergency medical services
94%
B 78% 84% 92% 88%
Fire emergency services
97%
B 84% 90% 95% 93%
Fire prevention and education
90%
B 71% 77% 86% 81%
Palo Alto open space
97%
B 86% 92% 91% 92%
City parks
97%
B 88% 94% 92% 93%
Recreation programs or classes
86%
B 72% 79% 80% 79%
Recreation centers or facilities
85%
B 73% 81% 76% 79%
Public library services (e.g., hold requests, storytimes, teen events, bookclubs) 94% 91% 94% 92% 93%
Library facilities (buildings, computer equipment, accessibility) 97%
B 92% 96% 94% 95%
Variety of library materials (books, e-books, streaming, databases, audiobooks) 95% 89% 94% 91% 92%
Art programs and theater 93% 87% 92% 87% 89%
City-sponsored special events
82%
B 67% 76% 74% 74%
City website (cityofpaloalto.org) 71% 72% 70% 72% 70%
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Percent rating "excellent" or "good"
Race/ethnicity Sex Overall
White alone, not
Hispanic
Hispanic and/or other
race Female Male
(A) (A) (B) (A) (B)
Public information services (Police/public safety) 75% 68% 71% 74% 71% Public information services (non-Police/public safety) 73% 66% 70% 70% 69% Overall customer service by Palo Alto employees (police, receptionists, planners, etc.) 84% 77% 82% 79% 80%

Question 11

Table 63: Question 11 - Response Percentages and Number of Respondents with “Don’t Know” Responses Please rate the following as they relate to Palo Alto
Utilities’ services: Excellent Good Fair Poor Don't know Total Reliability of utility services 44% N=165 41% N=155 10% N=37 2% N=8 3% N=10 100% N=375 Affordability of utility services 17% N=65 40% N=152 33% N=126 5% N=19 5% N=17 100% N=380 Community value received from the City owning and
operating its own municipal utility services 39% N=145 31% N=117 7% N=26 5% N=17 19% N=69 100% N=375 Utilities online customer self-service features 22% N=84 37% N=138 9% N=33 4% N=16 28% N=107 100% N=378 Providing opportunities for energy and water efficiency at home or business 20% N=75 40% N=151 13% N=50 5% N=20 21% N=79 100% N=375 Working hard to keep utilities prices competitive 17% N=64 31% N=118 15% N=57 8% N=30 29% N=107 100% N=376 Value of all the services Palo Alto Utilities provides for the price you pay 17% N=66 42% N=160 23% N=88 5% N=18 12% N=46 100% N=378 Ease of obtaining information or performing a
transaction through the City’s website 21% N=80 36% N=136 13% N=50 5% N=20 24% N=91 100% N=378 Value of Palo Alto Utilities’ customer communications 17% N=64 42% N=159 14% N=52 3% N=11 24% N=92 100% N=378 Ease of contacting Utilities department staff 20% N=77 36% N=135 10% N=37 3% N=12 31% N=116 100% N=378 Speed of response after contacting Utilities department staff 20% N=76 35% N=130 9% N=32 2% N=8 35% N=131 100% N=377 ITEM 3
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Table 64: Question 11 - Response Percentages and Number of Respondents without "Don't Know" Responses Please rate the following as they relate to Palo Alto Utilities’ services: Excellent Good Fair Poor Total Reliability of utility services 45% N=165 42% N=155 10% N=37 2% N=8 100% N=365 Affordability of utility services 18% N=65 42% N=152 35% N=126 5% N=19 100% N=362 Community value received from the City owning and operating its own municipal utility services 48% N=145 38% N=117 9% N=26 6% N=17 100% N=305 Utilities online customer self-service features 31% N=84 51% N=138 12% N=33 6% N=16 100% N=271 Providing opportunities for energy and water efficiency at home or business 25% N=75 51% N=151 17% N=50 7% N=20 100% N=296 Working hard to keep utilities prices competitive 24% N=64 44% N=118 21% N=57 11% N=30 100% N=268 Value of all the services Palo Alto Utilities provides for the price you pay 20% N=66 48% N=160 26% N=88 5% N=18 100% N=332
Ease of obtaining information or performing a transaction through the City’s website 28% N=80 48% N=136 18% N=50 7% N=20 100% N=287 Value of Palo Alto Utilities’ customer communications 22% N=64 56% N=159 18% N=52 4% N=11 100% N=286 Ease of contacting Utilities department staff 30% N=77 52% N=135 14% N=37 5% N=12 100% N=262 Speed of response after contacting Utilities department staff 31% N=76 53% N=130 13% N=32 3% N=8 100% N=246

Table 65: Question 11 - Historical Results
Please rate the following as they relate to Palo Alto Utilities' services:

Percent positive 2022 rating compared to
2021 2017 2018 2021 2022
Reliability of utility services 96% 94% 93% 88% Lower
Affordability of utility services 64% 59% 58% 60% Similar Community value received from the City owning and operating its own municipal utility services 81% 79% 84% 86%
Similar
Utilities online customer self-service features NA 78% 86% 82% Similar Providing opportunities for energy and water efficiency at home or business 83% 75% 80% 76% Similar Working hard to keep utilities prices competitive 63% 59% 62% 68% Similar Value of all the services Palo Alto Utilities provides for the price you pay 68% 62% 66% 68% Similar ITEM 3
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Please rate the following as they relate to Palo Alto Utilities' services:

Percent positive 2022 rating compared to
2021 2017 2018 2021 2022
Ease of obtaining information or performing a transaction through the City’s website 65% 61% 72% 75%

Similar
Value of Palo Alto Utilities’ customer communications 76% 70% 80% 78% Similar Ease of contacting Utilities department staff NA 75% 84% 81% Similar Speed of response after contacting Utilities department staff NA 76% 83% 84% Similar

Table 66: Question 11 - Geographic Subgroup Results
Percent rating "excellent" or "good"
Area Overall
Area
1 Area
2 Area
3 Area
4 Area
5 Area
6 (A) (A) (B) (C) (D) (E) (F)
Reliability of utility services 83% 81%
94%
B 87% 83%
93%
B 88%
Affordability of utility services 58%
72%
D E 58% 51% 45%
64%
E 60%
Community value received from the City owning and operating its own municipal utility services 89% 81% 82% 85% 79%
93%
B 86%
Utilities online customer self-service features 87% 82% 82% 76% 83% 83% 82% Providing opportunities for energy and water efficiency at home or business 82%
D E
80%
D E
82%
D E 62% 57%
81%
D E 76%
Working hard to keep utilities prices competitive
72%
D
69%
D
72%
D 48% 53%
78%
D E 68%
Value of all the services Palo Alto Utilities provides for the price you pay 73%
D 67%
68%
D 50% 62%
78%
D 68%
Ease of obtaining information or performing a transaction through the City’s website 73% 78% 81% 71% 74% 75% 75% Value of Palo Alto Utilities' customer communications 71% 77% 89%
A E 82% 67% 80% 78%
Ease of contacting Utilities department staff 86% 76% 90% 83% 81% 77% 81% Speed of response after contacting Utilities department staff 86% 85% 88% 79% 82% 81% 84% ITEM 3
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Table 67: Question 11 - Demographic Subgroup Results
Percent rating "excellent" or "good"
Race/ethnicity Sex Overall
White alone, not
Hispanic
Hispanic and/or other
race Female Male
(A) (A) (B) (A) (B)
Reliability of utility services
91%
B 83% 87% 89% 88%
Affordability of utility services 63% 58% 56% 66% 60%
Community value received from the City owning and operating its own municipal utility services 90% 82% 85% 88% 86%
Utilities online customer self-service features 83% 84% 81% 85% 82% Providing opportunities for energy and water efficiency at home or business 84%
B 68% 77% 76% 76%
Working hard to keep utilities prices competitive 68% 68% 64% 72% 68% Value of all the services Palo Alto Utilities provides for the price you pay 71% 67% 63% 74%
A 68%
Ease of obtaining information or performing a transaction through the City’s website 73% 79% 73% 79% 75%
Value of Palo Alto Utilities' customer communications 82% 77% 81% 79% 78% Ease of contacting Utilities department staff 81% 81% 78% 85% 81% Speed of response after contacting Utilities department staff 87% 83% 85% 84% 84% *There are no benchmark data available for Question 11 as this question is unique to Palo Alto.

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Question 12

Table 68: Question 12 - Response Percentages and Number of Respondents Please rate how important, if at all, you think it is for the Palo Alto community to focus on each of the following in the coming two years. Essential
Very
important
Somewhat
important
Not at all
important Total
Overall “built environment” of Palo Alto (including overall design, buildings, parks and transportation systems) 50% N=186 34% N=126 14% N=52 1% N=5 100% N=369 Overall economic health of Palo Alto 40% N=152 41% N=152 18% N=66 1% N=5 100% N=375 Overall feeling of safety in Palo Alto 54% N=207 32% N=124 11% N=43 2% N=9 100% N=382 Overall quality of natural environment in Palo Alto 45% N=170 38% N=144 16% N=59 1% N=5 100% N=378 Overall health and wellness opportunities in Palo Alto 28% N=108 38% N=144 29% N=109 5% N=18 100% N=379 Overall opportunities for education, culture and the arts 31% N=118 43% N=162 23% N=87 3% N=12 100% N=379 Residents' connection and engagement with their community 23% N=85 45% N=172 27% N=103 5% N=19 100% N=380 Reducing community greenhouse gas emissions 41% N=156 30% N=113 23% N=88 7% N=26 100% N=383 Increasing local solar generation capacity within city boundaries 39% N=151 24% N=91 28% N=106 9% N=34 100% N=382 Increasing electric storage capacity within city boundaries 35% N=131 32% N=119 26% N=96 8% N=29 100% N=375 Faster notification systems (online, mobile or email) for Utilities billing issues, efficiency tips, outage information 18% N=67 35% N=132 32% N=119 16% N=59 100% N=378 Faster notification systems (online, mobile or email) for public safety issues 29% N=110 39% N=149 23% N=86 10% N=37 100% N=381 *This question did not have a “don’t know” option.

Table 69: Question 12 - Historical Results
Please rate how important, if at all, you think it is for the Palo Alto community to focus on each of the following in the coming two years.

Percent positive 2022 rating
compared to 2021 2014 2015 2016 2017 2018 2021 2022
Overall “built environment” of Palo Alto (including overall design, buildings, parks and transportation systems) 80% 80% 82% 75% 78% 81% 84% Similar Overall economic health of Palo Alto 80% 78% 82% 76% NA 85% 81% Similar Overall feeling of safety in Palo Alto 84% 82% 80% 80% 81% 83% 87% Similar ITEM 3
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Please rate how important, if at all, you think it is for the Palo Alto community to focus on each of the following in the coming two years.

Percent positive 2022 rating
compared to 2021 2014 2015 2016 2017 2018 2021 2022
Overall quality of natural environment in Palo Alto 81% 81% 84% 79% 78% 85% 83% Similar Overall health and wellness opportunities in Palo Alto 65% 61% 65% 62% NA 66% 66% Similar Overall opportunities for education, culture and the arts 71% 67% 70% 67% NA 70% 74% Similar Residents’ connection and engagement with their community 72% 71% 73% 70% NA 66% 68% Similar Reducing community greenhouse gas emissions NA NA NA 58% 64% 67% 70% Similar Increasing local solar generation capacity within city boundaries NA NA NA 57% 55% 62% 63% Similar Increasing electric storage capacity within city boundaries NA NA NA NA 50% 61% 67% Higher Faster notification systems (online, mobile or email) for Utilities billing issues, efficiency tips, outage information NA NA NA NA 45% 46% 53% Higher Faster notification systems (online, mobile or email) for public safety issues NA NA NA NA 63% 64% 68% Similar

Table 70: Question 12 - Benchmark Comparisons

City of Palo
Alto rating Rank
Number of jurisdictions for
comparison
Comparison to
benchmark

Overall "built environment" of Palo Alto (including overall design, buildings, parks and transportation systems) 78 14 261 Higher Overall economic health of Palo Alto 73 247 261 Lower
Overall feeling of safety in Palo Alto 80 164 261 Similar Overall quality of natural environment in Palo Alto 76 69 261 Similar Overall health and wellness opportunities in Palo Alto 63 220 261 Similar Overall opportunities for education, culture, and the arts 67 150 261 Similar Residents' connection and engagement with their community 62 200 261 Similar *Benchmark comparisons were not available for a number of items in this question as these were unique to Palo Alto.

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Table 71: Question 12 - Geographic Subgroup Results
Percent rating "excellent" or "good"
Area Overall
Area 1 Area 2
Area
3 Area
4 Area
5 Area
6 (A) (A) (B) (C) (D) (E) (F)
Overall "built environment" of Palo Alto (including overall design, buildings, parks and transportation systems) 86% 81% 84% 79% 79% 91% 84%
Overall economic health of Palo Alto 89% 81% 81% 78% 76% 81% 81% Overall feeling of safety in Palo Alto
97%
B D E
F 82%
95%
B D 80% 83% 85% 87%
Overall quality of natural environment in Palo Alto 81% 94%
A D E
F 82% 81% 75% 82% 83%
Overall health and wellness opportunities in Palo Alto 63% 71% 66% 69% 70% 62% 66% Overall opportunities for education, culture and the arts 83%
C 75% 66% 71% 66% 77% 74%
Residents' connection and engagement with their community 78%
B E 55% 70%
73%
B 57%
71%
B 68%
Reducing community greenhouse gas emissions 74% 70% 64% 74% 70% 71% 70% Increasing local solar generation capacity within city boundaries 61% 60% 58% 70% 69% 64% 63% Increasing electric storage capacity within city boundaries 76%
C 66% 52% 61% 65%
74%
C 67%
Faster notification systems (online, mobile or email) for Utilities billing issues, efficiency tips, outage information 55% 58% 57% 50% 45% 51% 53%
Faster notification systems (online, mobile or email) for public safety issues 69% 72% 68% 62% 54% 73%
E 68%

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Table 72: Question 12 - Demographic Subgroup Results
Percent rating "excellent" or "good"
Race/ethnicity Sex Overall
White alone, not
Hispanic
Hispanic and/or
other race Female Male
(A) (A) (B) (A) (B)
Overall "built environment" of Palo Alto (including overall design, buildings, parks and transportation systems) 86% 83% 84% 86% 84%
Overall economic health of Palo Alto 82% 79%
87%
B 75% 81%
Overall feeling of safety in Palo Alto 84% 88% 85% 88% 87% Overall quality of natural environment in Palo Alto 85% 82% 86% 82% 83% Overall health and wellness opportunities in Palo Alto 68% 66% 74%
B 58% 66%
Overall opportunities for education, culture and the arts 66% 85%
A 77% 71% 74%
Residents' connection and engagement with their community 64% 73% 76%
B 59% 68%
Reducing community greenhouse gas emissions 76% 68%
83%
B 59% 70%
Increasing local solar generation capacity within city boundaries 65% 65% 73%
B 54% 63%
Increasing electric storage capacity within city boundaries 63% 72% 74%
B 60% 67%
Faster notification systems (online, mobile or email) for Utilities billing issues, efficiency tips, outage information 53% 53%
62%
B 45% 53%
Faster notification systems (online, mobile or email) for public safety issues 67% 69% 77%
B 61% 68%

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Question 13

Table 73: Question 13 - Response Percentages and Number of Respondents With “Don’t Know” Responses In a typical week, how likely are you to: Very likely
Somewhat
likely
Somewhat
unlikely Very unlikely
Don't
know Total
Participate in organized group activities (such as
clubs, sports teams, volunteer your time, attend
church/temple) 34% N=130 21% N=79 17% N=63 29% N=110 0% N=2 100% N=384 Spend quality time with local friends, family, and/or
neighbors 56% N=215 30% N=116 7% N=25 7% N=29 0% N=0 100% N=385

Table 74: Question 13 - Response Percentages and Number of Respondents Without "Don't Know" Responses In a typical week, how likely are you to: Very likely
Somewhat
likely
Somewhat
unlikely Very unlikely Total
Participate in organized group activities (such as clubs, sports teams, volunteer your time, attend church/temple) 34% N=130 21% N=79 17% N=63 29% N=110 100% N=383 Spend quality time with local friends, family, and/or neighbors 56% N=215 30% N=116 7% N=25 7% N=29 100% N=385

Table 75: Question 13 - Historical Results
In a typical week, how likely are you to:

Percent positive (e.g.,
very/somewhat likely)
2022 rating
compared to
2021 2017 2018 2021 2022
Participate in organized group activities (such as clubs, sports teams volunteer your time, attend church/temple) 52% 56% 47% 55% Higher
Spend quality time with local friends, family, and/or neighbors 85% 88% 82% 86% Similar

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Table 76: Question 13 - Geographic Subgroup Results
Percent rating "very likely" or "somewhat likely"
Area Overall
Area
1 Area
2 Area
3 Area
4 Area
5 Area
6 (A) (A) (B) (C) (D) (E) (F)
Participate in organized group activities (such as clubs, sports teams, volunteer your time, attend church/temple) 58% 58% 47%
64%
E 42% 54% 55%
Spend quality time with local friends, family, and/or neighbors 91% 92%
D 81% 80% 82% 86% 86%

Table 77: Question 13 - Demographic Subgroup Results
Percent rating "very likely" or "somewhat likely"
Race/ethnicity Sex Overall
White alone, not
Hispanic
Hispanic and/or
other race Female Male
(A) (A) (B) (A) (B)
Participate in organized group activities (such as clubs, sports teams, volunteer your time, attend church/temple) 54% 56%
67%
B 44% 55%
Spend quality time with local friends, family, and/or neighbors 87% 85% 83% 90% 86% There are no benchmark data available for Question 13 as this question is unique to Palo Alto.

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Question 14

Table 78: Question 14 - Response Percentages and Number of Respondents What mode of transportation do you use most for your typical daily needs for getting around town? Percent Number Driving 67% N=256
Walking 16% N=63
Biking 15% N=58
Bus 1% N=4
Train 0% N=0
Free shuttle 0% N=0
Taxi 0% N=0
Uber/Lyft or similar rideshare service 0% N=1
Carpooling 1% N=2
Total 100% N=385

Table 79: Question 14 - Historical Results
What mode of transportation do you use most for your typical daily needs for getting around town?
Percent selecting each response 2022 rating
compared to 2021 2016 2017 2018 2021 2022
Driving 77% 73% 76% 71% 67% Similar
Walking 13% 13% 11% 14% 16% Similar
Biking 8% 11% 10% 13% 15% Similar
Bus 1% 1% 0% 1% 1% Similar
Train 0% 1% 1% 0% 0% Similar
Free shuttle 0% 0% 1% 0% 0% Similar
Taxi 0% 0% 0% 0% 0% Similar
Uber/Lyft or similar rideshare service 0% 1% 0% 0% 0% Similar Carpooling 0% 0% 0% 0% 1% Similar
*There are no benchmark data available for Question 14 as this question is unique to Palo Alto.

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Question 15

Table 80: Question 15 - Response Percentages and Number of Respondents In a typical week, how likely are you to: Very convenient Somewhat convenient Somewhat inconvenient Very inconvenient Total Walking 34% N=127 31% N=117 22% N=82 12% N=45 100% N=371 Biking 46% N=167 34% N=122 9% N=32 12% N=43 100% N=363
Bus 7% N=25 26% N=97 32% N=116 35% N=128 100% N=366
Train 9% N=33 33% N=121 26% N=93 32% N=115 100% N=362
Free shuttle 14% N=48 34% N=119 29% N=102 23% N=78 100% N=347 Taxi 8% N=29 23% N=82 31% N=107 38% N=132 100% N=350
Uber/Lyft or similar rideshare service 37% N=136 37% N=134 16% N=59 9% N=34 100% N=363 Carpooling 11% N=38 30% N=110 29% N=106 30% N=108 100% N=362 *This question did not have a “don’t know” option.

Table 81: Question 15 - Historical Results
If you did not have access to a car for your usual daily transportation around town, how convenient (based on time and proximity) would you consider each of the following methods of getting around?
Percent positive (e.g., very/somewhat convenient)
2022 rating
compared to
2021 2015 2016 2017 2018 2021 2022
Walking 92% 94% 92% 69% 76% 66% Lower
Biking 76% 75% 75% 77% 83% 80% Similar
Bus 53% 50% 52% 33% 33% 33% Similar
Train 68% 66% 60% 41% 39% 43% Similar
Free shuttle 78% 75% 74% 46% 45% 48% Similar
Taxi 26% 27% 24% 35% 30% 31% Similar
Uber/Lyft or similar rideshare service 52% 62% 66% 83% 77% 74% Lower Carpooling 52% 45% 49% 33% 26% 41% Higher

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Table 82: Question 15 - Geographic Subgroup Results
Percent rating "very" or "somewhat" likely
Area Overall
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
(A) (A) (B) (C) (D) (E) (F)
Walking
76%
B D 55% 58% 48%
82%
B C D
76%
B C D 66%
Biking 67%
86%
A 81%
83%
A 83% 77% 80%
Bus 26% 22% 34%
39%
B
51%
A B 35% 33%
Train 33% 35% 34% 46%
63%
A B C 48% 43%
Free shuttle 44% 46% 38% 55% 51% 53% 48%
Taxi 34% 26% 30% 36% 27% 34% 31%
Uber/Lyft or similar rideshare service
82%
E 70% 76% 75% 62% 77% 74%
Carpooling 37% 37% 32%
54%
B C 48% 40% 41%

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Table 83: Question 15 - Demographic Subgroup Results
Percent rating "very" or "somewhat" likely
Race/ethnicity Sex Overall
White alone, not Hispanic Hispanic and/or other race Female Male (A) (A) (B) (A) (B)
Walking 66% 65% 67% 65% 66%
Biking 81% 81% 80% 80% 80%
Bus 30% 40% 38% 31% 33%
Train 39% 47% 47% 38% 43%
Free shuttle 48% 49% 47% 50% 48%
Taxi 28% 37% 30% 35% 31%
Uber/Lyft or similar rideshare service 71% 76% 75% 73% 74% Carpooling 37%
49%
A 47% 37% 41%
There are no benchmark data available for Question 15 as this question is unique to Palo Alto.

Question 16

Table 84: Question 16 - Response Percentages and Number of Respondents with "Don't Know" Responses If you plan to purchase a new car within the next
two years, what is the likelihood of it being: Very likely Somewhat
likely
Somewhat
unlikely Very unlikely Don't know Total
All-electric 47% N=158 17% N=59 14% N=48 16% N=55 6% N=20 100% N=339 Plug-in hybrid 25% N=84 36% N=119 13% N=43 19% N=65 7% N=23 100% N=334 Hydrogen fuel cell 3% N=10 6% N=20 15% N=49 55% N=175 20% N=65 100% N=319 Other 11% N=25 7% N=16 3% N=7 16% N=36 62% N=139 100% N=223

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Table 85: Question 16 - Response Percentages and Number of Respondents without "Don't Know" Responses If you plan to purchase a new car within the next two years, what is the likelihood of it being: Very likely
Somewhat
likely
Somewhat
unlikely Very unlikely Total
All-electric 49% N=158 19% N=59 15% N=48 17% N=55 100% N=319 Plug-in hybrid 27% N=84 38% N=119 14% N=43 21% N=65 100% N=311 Hydrogen fuel cell 4% N=10 8% N=20 19% N=49 69% N=175 100% N=254 Other 30% N=25 19% N=16 8% N=7 43% N=36 100% N=84

Table 86: Question 16 - Historical Results
If you plan to purchase a new car within the next two years, what is the likelihood of it being:

Percent rating positively (e.g.,
very/somewhat likely)
2022 rating
compared to
2021 2016 2017 2018 2021 2022
Plug-in hybrid 59% 62% 62% 61% 65% Similar
All-electric 65% 71% 67% 76% 68% Lower
Hydrogen fuel cell 10% 14% 11% 14% 12% Similar
Other NA NA NA NA 48% NA
*Prior to 2022, “All-electric” was “Electric” and “Hydrogen fuel cell” was “Fuel cell”.

Table 87: Question 16 - Geographic Subgroup Results
Percent rating "very" or "somewhat" likely
Area Overall
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
(A) (A) (B) (C) (D) (E) (F)
All-electric 63% 74% 64% 69% 65% 68% 68%
Plug-in hybrid
74%
E 67% 64%
78%
E F 50% 59% 65%
Hydrogen fuel cell 11% 6% 13% 16% 15% 13% 12%
Other 31% 40% 67% 71%
90%
A B F 37% 48%

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Table 88: Question 16 - Demographic Subgroup Results
Percent rating "very" or "somewhat" likely
Race/ethnicity Sex Overall
White alone, not Hispanic Hispanic and/or other race Female Male (A) (A) (B) (A) (B)
All-electric 71% 64% 69% 69% 68%
Plug-in hybrid 62% 68%
71%
B 60% 65%
Hydrogen fuel cell 9% 12%
18%
B 8% 12%
Other 46% 46% 38% 53% 48%
There are no benchmark data available for Question 16 as this question is unique to Palo Alto.

Question 17

Table 89: Question 17 - Response Percentages and Number of Respondents with "Don't Know" Responses Palo Alto is committed to addressing climate change
by engaging in strategies that reduce Greenhouse Gas
Emissions (GHGs). Space heating is the largest source
of GHG in most Palo Alto homes, followed by water
heating. What is the likelihood of you… Very likely
Somewhat
likely
Somewhat
unlikely
Very
unlikely Don't know Total
Replacing your gas water heater with a heat pump water
heater when you are ready to replace the water heater? 23% N=87 17% N=65 8% N=29 19% N=72 33% N=122 100% N=374 Replacing your gas furnace with a heat pump HVAC
system (that provides heating and cooling) when you are ready to replace the furnace? 25% N=92 17% N=62 9% N=34 18% N=66 32% N=119 100% N=372

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Table 90: Question 17 - Response Percentages and Number of Respondents without "Don't Know" Responses Palo Alto is committed to addressing climate change by engaging in strategies that reduce Greenhouse Gas Emissions (GHGs). Space heating is the largest source of GHG in most Palo Alto homes, followed by water heating. What is the likelihood of you… Very likely Somewhat
likely
Somewhat
unlikely
Very
unlikely Total
Replacing your gas water heater with a heat pump water heater when you are ready to replace the water heater? 34% N=87 26% N=65 11% N=29 29% N=72 100% N=252 Replacing your gas furnace with a heat pump HVAC system (that provides heating and cooling) when you are ready to replace the furnace? 36% N=92 25% N=62 13% N=34 26% N=66 100% N=253

Table 91: Question 16 - Geographic Subgroup Results
Palo Alto is committed to addressing climate change by engaging in strategies that reduce Greenhouse Gas Emissions (GHGs). Space heating is the largest source of GHG in most Palo Alto homes, followed by water heating. What is the likelihood of you… (Percent rating "very" or "somewhat" likely)
Area Overall
Area
1 Area
2 Area
3 Area
4 Area
5 Area
6 (A) (A) (B) (C) (D) (E) (F)
Replacing your gas water heater with a heat pump water heater when you are ready to replace the water heater? 59%
77%
C F 44% 62% 52% 57% 60%
Replacing your gas furnace with a heat pump HVAC system (that provides heating and cooling) when you are ready to replace the furnace? 60%
71%
C 48% 64% 56% 60% 61%

Table 92: Question 17 - Demographic Subgroup Results
Percent rating "very" or "somewhat" likely
Race/ethnicity Sex Overall
White alone, not
Hispanic
Hispanic and/or
other race Female Male
(A) (A) (B) (A) (B)
Replacing your gas water heater with a heat pump water heater when you are ready to replace the water heater? 58% 64% 62% 60% 60%
Replacing your gas furnace with a heat pump HVAC system (that provides heating and cooling) when you are ready to replace the furnace? 57% 66% 61% 61% 61% ITEM 3
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Question 18

Table 93: Question 18 - Response Percentages and Number of Respondents As a resident of Palo Alto, what one change could the City make that would make you happier? Percent Number Housing (amount, type, affordability/cost of living) 24% N=81 Street conditions and traffic concerns 14% N=47
General government operations 6% N=19
Safety, crime, policing and law enforcement 6% N=19
Parks and recreation amenities/services 5% N=16
City services, utilities and amenities 5% N=17
Improvements for walking and biking 4% N=15
Permits, code/ordinance enforcement 4% N=13
Homelessness 3% N=10
Public transportation 3% N=11
Development (other than housing) 2% N=7
Sense of community/community activities 2% N=6
Local businesses, retail/shopping options 2% N=8
Schools, programs for children 2% N=6
Lower taxes and/or utility costs 1% N=3
Downtown improvements 1% N=4
Overall appearance, cleanliness, upkeep 1% N=5
Parking concerns 1% N=2
Noise Reduction 1% N=4
Other 7% N=24
Nothing/Don't know 3% N=11
Total 100% N=335

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Question 19

Table 94: Question 19 - Response Percentages and Number of Respondents As a resident of Palo Alto, what one thing do you believe the City does well and would want to maintain? Percent Number Parks, open space, and natural environment 25% N=73
Utilities 12% N=34
Libraries, museums, theaters, etc. 10% N=29
Safety services 8% N=23
Schools and education, programs for youth 4% N=13
Cleanliness of community 4% N=13
Ability to give input and communication with government 4% N=11 Ease of bicycle travel/walking 4% N=11
Government/leadership 2% N=5
General City services 1% N=4
Everything/great place to live 1% N=3
Sense of community, community activities, and recreation 0% N=1 Other 3% N=9
Total 100% N=294

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Demographic Questions

Table 95: Question D1 - Response Percentages and Number of Respondents What impact, if any, do you think the economy will have on your family income in the next 6 months? Do you think the impact w ill be: Percent Number
Very positive 1% N=2
Somewhat positive 7% N=27
Neutral 50% N=191
Somewhat negative 36% N=137
Very negative 7% N=26
Total 100% N=383

Table 96: Question D2 - Response Percentages and Number of Respondents What is your employment status? Percent Number
Working full time for pay 55% N=213
Working part time for pay 12% N=45
Unemployed, looking for paid work 2% N=8
Unemployed, not looking for paid work 3% N=11
Fully retired 24% N=92
College student, unemployed 4% N=16
Total 100% N=385

Table 97: Question D3 - Response Percentages and Number of Respondents Do you work inside the boundaries of Palo Alto? Percent Number Yes, outside the home 27% N=101
Yes, from home 28% N=105
No 44% N=165
Total 100% N=371
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Table 98: Question D4 - Response Percentages and Number of Respondents How many years have you lived in Palo Alto? Percent Number Less than 2 years 20% N=77
2 to 5 years 12% N=47
6 to 10 years 12% N=45
11 to 20 years 20% N=78
More than 20 years 37% N=142
Total 100% N=389

Table 99: Question D5 - Response Percentages and Number of Respondents Which best describes the building you live in? Percent Number One family house detached from any other houses 58% N=224 Building with two or more homes (duplex, townhome, apartment or condominium) 39% N=151 Mobile home 0% N=0
Other 3% N=13
Total 100% N=388

Table 100: Question D6 - Response Percentages and Number of Respondents Do you rent or own your home? Percent Number
Rent 44% N=170
Own 56% N=215
Total 100% N=385

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Table 101: Question D7 - Response Percentages and Number of Respondents About how much is your monthly housing cost for the place you live (including rent, mortgage payment, property tax, property insurance and homeowners' association (HOA) fees)? Percent Number Less than $500 per month 4% N=13
$500 to $999 per month 6% N=22
$1,000 to $1,499 per month 5% N=18
$1,500 to $1,999 per month 9% N=34
$2,000 to $2,499 per month 8% N=29
$2,500 to $2,999 per month 7% N=24
$3,000 to $3,499 per month 7% N=25
$3,500 to $3,999 per month 8% N=28
$4,000 to $4,499 per month 7% N=26
$4,500 to $4,999 per month 5% N=20
$4,500 to $4,999 per month 6% N=21
$5,500 to $5,999 per month 7% N=25
$6,000 to $6,499 per month 2% N=9
$6,500 to $6,999 per month 2% N=8
$7,000 to $7,499 per month 1% N=2
$7,500 to $7,999 per month 3% N=11
$8,000 to $8,499 per month 3% N=10
$8,500 to $8,999 per month 2% N=6
$9,000 to $9,499 per month 1% N=3
$9,500 to $9,999 per month 1% N=4
$10,000 or more per month 8% N=30
Total 100% N=367

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Table 102: Question D8 - Response Percentages and Number of Respondents Do any children 17 or under live in your household? Percent Number No 65% N=250
Yes 35% N=133
Total 100% N=383

Table 103: Question D9 - Response Percentages and Number of Respondents Are you or any other members of your household aged 65 or older? Percent Number No 67% N=257
Yes 33% N=126
Total 100% N=382

Table 104: Question D10 - Response Percentages and Number of Respondents How much do you anticipate your household's total income before taxes will be for the current year? (Please include in your total income money from all sources for all persons living in your household.) Percent Number Less than $25,000 3% N=10
$25,000 to $49,999 5% N=17
$50,000 to $74,999 12% N=41
$75,000 to $99,999 12% N=40
$100,000 to $149,999 10% N=36
$150,000 to $199,999 13% N=45
$200,000 to $249,999 10% N=35
$250,000 to $299,999 10% N=33
$300,000 to $349,999 4% N=14
$350,000 to $399,999 4% N=14
$400,000 to $449,999 4% N=14
$450,000 to $499,999 14% N=49
$500,000 or more 0% N=0
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Table 105: Question D11 - Response Percentages and Number of Respondents Are you Spanish, Hispanic or Latino? Percent Number
No, not Spanish, Hispanic or Latino 94% N=355
Yes, I consider myself to be Spanish, Hispanic or Latino 6% N=24

Table 106: Question D12 - Response Percentages and Number of Respondents What is your race? (Mark one or more races to indica te what race(s) you consider yourself to be.) Percent Number American Indian or Alaskan Native 1% N=5
Asian, Asian Indian or Pacific Islander 29% N=108
Black or African American 3% N=11
White 67% N=248
Other 6% N=21
Total 100% N=368

Table 107: Question D13 - Response Percentages and Number of Respondents In which category is your age? Percent Number
18 to 24 years 4% N=16
25 to 34 years 17% N=65
35 to 44 years 15% N=56
45 to 54 years 26% N=97
55 to 64 years 11% N=40
65 to 74 years 12% N=45
75 years or older 16% N=59
Total 100% N=378
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Table 108: Question D14 - Response Percentages and Number of Respondents What is your gender? Percent Number
Female 51% N=191
Male 49% N=185
Identify in another way 1% N=2
Total 100% N=378

Table 109: Question D14 - Response Percentages and Number of Respondents What is your sexual orientation? Percent Number
Heterosexual 92% N=330
Lesbian 1% N=4
Gay 1% N=5
Bisexual 3% N=12
Identify another way 2% N=8
Total 100% N=358

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Appendix B: Verbatim Responses to Open -ended
Questions from Probability Survey
Following are responses to questions 18 and 19. Responses are presented here in verbatim form, including any typographical, grammatical or other mistakes. Responses are in alphabetical order within the category in which the response was categorized.

Question 18: As a resident of Palo Alto, what one change could the City make that would make you happier?
Housing (amount, type, affordability/cost of living)
• Affordability! I make over look and its as if I'm living below the poverty line PA has become so unsustainable. If I had the oppt. to be full remote, I would live elsewhere. • affordable housing
• Affordable housing
• Affordable housing for teachers, fire fighters, service people, artists & musicians. The current high- rises are quite ugly, maybe something a little nicer looking? • Affordable housing that treats the whole city, not just the San Antonio area. And affordable housing for not just the lowest income, but the stretched people in the middle searching for rentals. Also, improve the timing of the Foothills/Arastradero/Miranda lights so that bikes have a chance to clear the intersection when the Miranda at Aras light turns green. • Affordable rents.
• Allow construction of denser apartment buildings along major corridors (e.g. University, California, El Camino, Middlefield). We need to add more housing before the state steps in and forces our hand in a way we don't want.
• approve more housing
• Bringing greater economic diversity / affordable housing. • Build and allow more housing so more non-rich people can live here • Build more affordable housing
• Build more housing of all types. Denser housing, affordable housing, apartments and condos and townhouses so that people at all life stages can live safely and comfortably. Single family housing on big lots isn't the best solution for everyone!
• Build more housing.
• Denser and more affordable housing
• Develop plan build rental housing for all income ages abilities on University site, Fry's site, Creek side, city owned parking lots. Better stronger relationships working with Stanford University and research, Cal Trans, Cal Train, PAUSD. Develop build multi all income levels very low inomce to mediaum income housing along ECR between California Ave and East Measow in the weeded lots, abandoned blgs, Quansa huts. Buidl housing on Cambridge ave . Incorporate good low income housing out of ROLM/COM/INDUST toxic areas where there are not city services, and near sea level rise.
• Do not allow super rich residents to create compounds by buying houses around them to use for businesses
• Eliminating new construction that does not include very affordable low-income housing!!!. • Encourage building of apartment complexes such as on Park Ave, El Camino, Alma sites. Don't waste money on the current definition of homeless or unhoused as this is a junkie./ mental capacity issue. Remove all parked RVs parked in the city.

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• Even though housing prices are outrageous, there is an upper limit on the number of people our land can support. The wild explosion in urbanization has increased traffic and made the place more crowded but the cost of housing is still outrageous. The cost of apartments is still beyond most people's means. Lets slow down on all this development. • Fair housing for everyone; with dignity.
• Figure out how to provide affordable housing to increase the diversity of the city. • i dont make enough to own a home here and I make much more than the 'average' person, I cant settle here if I want to have a family and own a home or even probably have a small garden to grow a fruit tree because most rental housing in a reasonable price range doesn't have any yard unless I want a bunch of roommates and I feel too old for that ****. I have some small citrus trees in pots but eventually they'll be too big to move and so I can't exist here forever if I actually want to plant them, if I'm renting even if I was happy with a place, the landlord might decide they want to remodel and up the rent. I don't need anything fancy but it would be nice to be able to exist in a place with out feeling like it was at the expense or my quality of life with out being reamed to just exist. Also i drive to work which is not directly in palo alto because it seems like palo alto only has employment for law offices, software companies and the service industry. Cheaper housing, mixed use zoning, housing closer to jobs and convenient areas to do activities/shopping so having a car isnt required. a train system with a reasonably frequent schedule, that doesnt sound its god forsaken horn at 530 in the morning at the at grade crossing near my apartment. Things need to be close enough together or convenient enough that not using a car is the practical timely option. cal train is not a practical replacement as it currently exists
• If I could find cheaper rent as a graduate student.
• Increase affordable housing
• Increase affordable housing (no need for mkt rate housing or offices) without increasing office source i e. redmi worker/resident imbalance.
• Increase low income housing so fewer homeless; fiber to the home would be good too • Less dense housing so there will be less traffic on main corridor. Preserve and improve the wonderful parks in the city.
• LESS EXPENSIVE FOR YOUNG PEOPLE TO LIVE HERE.
• Lower cost of housing. This is a wonderful place to live but 10x-20x higher property costs compared to other part of the country. Honestly, we could never afford to buy property here which is sad
• Lower costs
• Lower market rate housing costs
• Make Palo Alto more affordable to everyone, poor, and rich. • More affordable housing
• More affordable housing
• more affordable housing
• more affordable housing
• more affordable housing
• More affordable housing - especially on transportation corridor/Caltrain. North PA needs to build - it can't all be around San Antonio
• More affordable housing for local public employees (teachers, first responders, etc.) and other low income workers.
• MORE AFFORDABLE HOUSING FOR WORKING PEOPLE.
• More affordable housing options
• More affordable housing property integrated into existing community. • More affordable housing!
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• MORE AFFORDABLE HOUSING! WHY IS THIS NOT IN #12?
• More affordable housing, bring in younger residents! (And replace our tree that has been with a cone for 1.5 years!)
• More affordable housing.
• More affordable rent; it eats up much of my salary. Palo Alto is a nice place to live & is very close to work.
• More affordable utilities and housing opportunities. Lower taxes. • more high-density residential areas
• More housing options for our children just starting careers!. • More housing, increased density
• MORE HOUSING.
• more low income housing
• more low income housing
• more market rate housing
• Much more housing so our community can be affordable to more people who have a broad range of incomes.
• no dense residential buildings, unless they are all income restricted units. • Not assume everyone who lives here has lots of money and can afford to do things like buy an electric car, put in solar panels, replace appliances, etc. • Palo Alto is a fantastic place to live. I love the parks, the schools, the trees, the natural beauty and the small town atmosphere with cosmopolitan air from all the smart peeps. I wish there were a way to wave a magic wand and make the place more affordable. I worry the cost of living issues, paired with pandemic and economic downturn, is pushing people out (when it was already rarefied). Palo Alto will lose its essential vitality if it becomes any more exclusively populated by only Richie- Riches and absentee owners. It's not easy to solve. Also, here is a very specific request that I've brought up in the past; I know I'm becoming a crank but you sent me that survey request so here goes: Neighborhood safety would be improved if a stop sign were put on Homer at the Cowper intersection. It is the only intersection with a through cross-street on Homer that doesn't have a stop sign and I've witnessed. multiple accidents here and lots & lots of honking/near accidents. This is a frequent crossing place for Channing House peeps and homeward bound Addison kids. (I've requested this twice through online resident and been denied, politely, by the public safety information person but I maintain it would be a benefit.) • Pass legislation that limits the amount of time a house can remain vacant to address the housing shortage and cost of rent in the city.
• Peck ice rent control.
• Prioritizing lower cost of living and affordability
• Provide enough low cost housing to meet the needs of the population who travel to work here. • Provide more low income housing.
• Reduce costs of everything
• Reduce the house price and property tax
• Reduce the number of large businesses. The business-to-home ratio is too high, creates a lot of commuting into Palo Alto.
• reducing living cost.
• Reduction of companies headquartered here with the attendant need for high-cost housing • Rent (or quality of rented property) control
• Rent control / better access for students siking and control them instead of using the whole street to avoid accidents.
• Rent control!
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• See that we have housing so that the service people we want to work in Palo Alto can live in Palo Alto
• Stop building multi-story structures out to the sidewalk. You're making Palo Alto into San Francisco!.
• Stop fighting housing, approve more housing for our neighbors and kids. Also please better promote trains, busses, biking and active transportation options • Stop population increase due to insufficient infrastructure. • The City has to stop building dense housing developments and permitting "megahomes" to be built on lots that are too small.
• The price of house dropped.
• Tougher rent control stop expansion of Stanford University < 3% affiliates increase per year. • We need more housing

Street Conditions and Traffic Concerns
• We need more housing
• Align lights on Embarcadero between Paly and El Camino • At least put a stop sign at crosswalk in front of Whole Foods. I've almost been hit twice by speeding drivers. We are disappointed by police apathy. Something needs to be changed. [?]. • Better maintain streets and sidewalks.
• BETTER SYNCHRONIZING OF TRAFFIC LIGHTS ON MIDDLEFIELD AND ACMA!. • BETTER TRAFFIC PLANNNG AND CONTROL BETTER AND MORE THOUGHTFUL BUILDING PERMITS, BE REALISTIC ABOUT TRAFFIC AND PARKING.
• Block off sections of Middlefield Road to control traffic and speeding through neighborhoods • calm traffic on Louis Road, finish the plan that was started previously. • Close downtown to cars like in mountain view.
• Concentrate on local issues (such as fixing potholes) and stop trying to be a world leader in reducing greenhouse gas emissions.
• do not close train crossings- Churchill, etc. Keep the track crossings as is. Do not further restrict streets for cars- no more bike lanes or traffic controls. The streets NEED to move traffic along otherwise quality of life suffers. people and bikes can move themselves around cars, not vice versa. • El Camino between Page Mill and Arastradero is in terrible shape. Please do something to get it repaired.
• Enforce speed limit and traffic lights on embarcoders road - people speed and run the red lights. • fewer cars on the roads
• Fix condition on major streets (El Camino?) improve policing, in all areas!. • Fix the pavement on the streets. The streets are a disgrace with repaving, bumps, etc. • Fix the pot holes in the roads
• Fix the roads - especially El Camino; Make the city safer. • Fix the rotten road surfaces.
• FIXED EL CAMINO REAL.
• GET THE TRAFFIC SIGNALS DEMAND SENSORS TO WORK/FIXED. • Getting rid of the obstacles on thru streets like Foothill Expy & Aras traders / San Antonio.

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• Have the pot holes on El Camino Real fixed. Get a program to put solar on apartment buildings to replace gas. I would love to replace the gas water heaters and furnaces at the property I manage with solar or what you have in question 18 but it would need to be a city program that did it because I can't do it myself. I would also like to see a program that would put electric ( or solar if such a thing exists) charging stations in apartment complexes. I would like to see a program that paid for all these changes for the good of the system. If you put solar on my building that would take care of all the electrical needs of the buildings that would be great. Also please never do rent control in Palo Alto and never do parking permits in the Ventura neighborhood because there are too many apartments in this neighborhood and a parking permit program would be horrible for parking and for people visiting apartments and for the business along El Camino Real and Cal Ave.

So please never entertain the idea of parking permits in Ventura ( I don't think this has ever come up, but I don't want it to ever come up). All these things stated. please fix the pot holes in El Camino Real
• improve rail crossing safety
• improve street upkeep, particularly after rain causes flooding, debris, potholes etc • Improve the traffic signals.
• improve traffic : improve driving / enforcement or traffic laws / reduce speeds / reduce bike accidents
• Improve traffic flow throughout the city
• I've brought up several traffic safety concerns to Palo Alto transportation but have been rejected on all counts for help. I feel like our city is not striving for safety improvement and is content to use status quo and unwillingness to change as reasons to let safety slip. • Less traffic
• Less traffic and more considerate drivers for people out walking. • Less traffic, safer speeds.
• Open California Avenue. Get rid of "parklets"
• Overall trafficenforcement of traffic rules
• Reduce car traffic on University again, as part of a broader effort to center people rather than vehicles in transportation planning
• Reduce congestion and traffic problems
• Remove the traffic circle at E Meadow & Ross, I have almost been hit twice while out jogging. • repair roads
• ROADS ( repair main roads and improve traffic conditions ) • Safer in the street.
• Safer streets
• Slow and calm traffic.
• Stop making unnecessary changes to lanes and curbs! Charleston/Arastradero has been messed up for years. It feels like funneling tax-payer money to contractors. Bicycle lanes for students could have been made safer more quickly and without roadwork and tons of concrete (which contributes to green-house gases).
• Stop putting in ridiculous traffic furniture on roads to slow down traffic. By doing so, reducing the amount of road available for cars and bikes and makes it much more dangerous for cyclists when there isn't enough road space because of some extra wide median structure. These unusual road structures make it more dangerous for everyone because they are not what is usual and expected.

This is evidenced by the high number of curbs with tire marks on them. Charleston, Ross, etc... • Stop the ridiculous 'road diet' design, along with the push-out curbing, etc.; Also, get police to better manage speeding in residential areas
• Traffic enforcement
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• traffic, safety of cyclist
• When city is doing the new pavement on existing streets, can city consider consistency on the same streets? I live on La Para Avenue. Some section of La Para has paved sidewalk, but others don't. It will look nicer with full consistency on my street.

General Government Operations
• A functional city council not caught up in old preservalenut us qwatti BS. • Better decisions by the city counsel
• Better representation on City Council from South area. City Council somewhat elitist and heavenly North Palo Alto representation. Kind of a clique, not diverse enough. Not enough affordable housing. Expand/change library open days to Wednesday to Sunday. Increase open hours. • City government should be more open and accessible.
• expedite decision making
• Find great people to take leadership roles in our city! All neighboring cities have engaged city leadership, lots of community programs and activities. This city has lost its community spirit. • Fix the City of Palo Alto HR bottleneck
• Focus on local municipal priorities before (improving planning dept., fixing sidewalks & streets) more than issues about which our community is already aware (useless water/energy,... • Focus only on matters for which city government has primary or exclusive responsibility and on which it can achieve meaningful, efficient and cost-effective results. • Mail a written newsletter every month with real news that is easy to understand including construction projects underway, changes in laws that affect people who live here (e.g., tree ordinance, train crossing plans), and suggestions for how to improve everyone's quality of life (e.g., get gas out of your home, volunteer in the community).
• make accountable city council
• Make housing more affordable.
• Make sure elected officials are held accountable for prioritizing residents' concerns, not business. • Reduce size and cost of government so remaining budgets of time and money can be spent dealing with crime, safety, infrastructure, and essential services, and not be spent virtue-signaling on issues such as climate, social justice, DEI, ESG, or similar nonessential concerns. Stop setting naive, uninformed policy goals, and let the free market and the economics of substitution decide when conversion from one energy technology to another occurs. • reduce staff
• Stop wasting your time and our money on the so-called "addressing climate change." You only address you feelings of virtue while making zero impact on climate while forcing us to waste our money on your virtue signalling. Yes, I am talking about your foolish (and expensive) efforts to limit natural gas usage in the city.
• Talk to a live person at the city
• The city government ignores the opinions of the citizens. The $8 million wasted on the Ross Road bicycle path is an example; forced on a neighborhood that did not want it!. • The males on city council need behavior modification in addressing women. They use and repeat words for example: contagious, obstructionist, untrustworthy. You should listen to recorded city council meetings. Did you notice that two new city council members are female leaders?

Safety, Crime, Policing, and Law Enforcement
• Add closed circuit TV in high crime areas. Add adult exercise equipment in parks. • address increasing crime rate
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• Deal with minor/property crime. Thieves keep getting bolder-no visible effort to address. • Ensure safety of Palo Alto residents, support our Police • Improve safety
• Increase personal safety and minimize crime
• Maintain a safe environment for residents
• more police paying attention to theft and attacks on residents • More visibility into crime
• police force that is non-violent
• Reduce crime
• Reduce crime.
• Reduce property crime and the risk of criminal attacks against people who are at home or walking Palo Alto streets.
• Reduce property crime and the risk of criminal attacks against people who are at home or walking Palo Alto streets.
• Reduced break-in and bike safety
• safety
• Safety from Vandalism & violence.
• See more police car cruse through Barron Park
• stop crimes like stealing packages from front door.

City Services, Utilities, and Amenities
• Affordable faster fiber service 10mbps @ cable price. • All utility cables (including power) to be moved underground • Better garbage pickup company / service.
• Better utility prices / earlier music nights @ parks I would also like to see the Eichler swim pool take more members so we could wet in.
• Explain twice a year how specific city services are being incrementally augmented or reduced based on revenue surpluses or shortfalls.
• Extending library hours and items
• Fiber service that is affordable but better town cable (now). • Focus on the quality of core City services (parks, roads, safety, sanitation) which need better maintenance and/or improvement.
• free internet access using fiber
• High speed internet - fiber
• Improve 5G coverage across the entire city
• Improve GreenWaste service or offer more than one option for service provider. Some healthy competition would be great!
• More affordable utilities and better roads and sidewalks. • Palo Alto offering high speed fiber internet service to residents • Reduce all utility costs, sewer, refuse, and drain fees should be subsidized by "gas" profits. • Seeing staff being more productive and not sitting around(in vehicles) • to improve or reform the quality and efficiency of the city services

Parks and Recreation Amenities/Services
• Acquire additional 7 acres at Cubberley and build new Community Center • Add more Pickleball courts please!
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• Fix Lucy Stern facilities, the Toilets and the auditorium are appallingly out of date and unbelievably unmaintained.
• Have more tennis courts and off-leash dog areas
• I wish there were more recreational activities offered for the youth of Palo Alto. I look at the City of Sunnyvale's course catalog every season with great envy, wishing there were more options for my kids (5yo and 8yo). I feel like the offerings today are geared towards older people (50+). • Improve Cubberley facilities
• Improving the soccer field in Greer Park: adding lighting equipments, and leveling the field better or converting to turf.
• In addition to focusing on economic, commercial and educational development, please build more space for outdoor entertainment facilities for residents, and build youth sports venues, especially skateboarding grounds, which are simply useless.
• More dog parks!!!
• More pickleball courts at Milchell Park.
• More pickleball courts, fix potholes.
• More recreational activities for teens!.
• rebuild Cubberley Community Center
• Sort out the problem with Cubberley/school District. Have a real community center/wellness center/gym that is city owned. It's a shame the disrepair of Cubberley. Our city should have it's own Recreation/Community Center.
• Stop double-charging residents to use Foothills Park. Non-residents only pay entrance fee; residents have to pay both entrance fee + our normal property taxes. If increased traffic adds increased operation costs, that money should come from the increased traffic, not residents who already fund the park. Charging residents twice is not equitable, and I resent it so much that I've basically stopped using the park that I have cherished for 39 years. • there is no nice gym or rec center around here

Improvements for Walking and Biking
• Actual improvements to bicycling instead of the dangerous side paths and bollards currently being installed. (The time estimate to complete this survey is severely low.) • Add safe bike lanes to every busy street.
• Better PROTECTED bike lanes in ALL major roads, and more traffic calming measures, especially on streets like Fabian Way where there are a lot of children and elderly adults using the street- and cars are constantly speeding and not yielding to cyclists or pedestrians. A thin green line is not appropriate as bikeway infrastructure on wide mile-long roads. Longer avenues also need more crosswalks
• -Bike lanes can cause unsafe issues on major thorough fares -use land carefully w/out creating urban congestion.
• Fix el camino or the adjacent side streets to be more bike friendly. If you want to get from one side to the other, you have to cross the main road but that is not easy. Say you want to skip El Camino entirely and ride along side - you can't! The side streets aren't continuous. • Fix sidewalks
• Increase oversight on bicycle traffic and hand out tickets to those who run red lights and do not stop at stop signs
• Keep some of the streets permanently car free. (Cal Ave, but also Univ. Ave.) • MAKE DOWNTOWN FULLY PEDESTRIAN.
• Make it safer to walk the streets downtown.
• More pedestrian only streets downtown
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• more pedestrian rail crossings so it isn't as far to walk to shops and services on the other side of the tracks
• Prioritizing other modes of transportation, particularly bicycling around the downtown area; (re)introducing a bikeshare program
• Protect the bike lanes
• REDUCE TRIPPING HAZARDS AT SIDEWALKS.

Permits, Code/Ordinance Enforcement
• BANISH EVERYONE WHO USES A LEAF-BLOWER.
• Better code enforcement. Gas blowers are not allowed but common. • Better use of or tax of empty lots and buildings
• better, more streamlined permit services
• Fix (or at least change the reputation of) the permitting system. Getting a replacement electrical panel. Fahgeddaboutit.
• Less restriction on zoning, buit code.
• More efficiency in workflows in getting things done (ie. building permits) at City Hall. • More efficient building permit issuing/processing
• more enforcement of rules/regulations of groups that buy property for the sole purpose of driving up prices, but make the process of home improvement easier/less onerous for all residents who plan to live long-term in community
• Need to enforce codes and ordinances. Far too much gas-powered lawn equipment!! The noise issues are terrible, especially for those of us who need to work (and live) in relative quiet. Also, sketchy landlords who rent to AirBnB, etc. need to comply with rental policies. RENT CONTROL!!!! The rental increases are horrendous and tenants are powerless--it's untenable and unsustainable. • Not seeing RV/campers all over the neighborhood, and associated litter, environmental damage, and excrement. Absolutely ridiculous, I've been almost hit walking my children because a blind spot of RV parked on a corner.
• Streamline the process for building an ADU in Palo Alto • The permit process is costly and inspectors are not always helpful or kind. Hard to maintain and upgrade one's home.

Public Transportation
• Better public transportation
• bring back and improve free shuttles.
• convenient public transportation around town
• Enabling any kind of transit besides single driver automobiles! It is simply faster to drive to most places within Palo Alto, which then impacts traffic congestion, noise, and local air quality. We need alternatives to the slow and clunky buses. We have great bike friendly roads (Ross Road, etc) -- can we do more of that?
• Free Shuttle service to most of Palo Alto. ie. west of Alma and ECR. To San Antonio shopping Center, to Cubberly and to Stanford.
• Improve public transportation.
• Increase public transit routes, schedules, availability!!! Cut down laneage on Alma St, lower speeds, add better mass transit that runs with small headways
• More frequent public transit, safer bike lanes, less street parking and more apartment complexes. • More shuttles that are electric that would travel up and down Middlefield Rd. • Public transportation.

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• Underground the train.

Homelessness
• Address an adequate solution to the homeless on El Camino Real (in RVs, cars) • Address homelessness!!!
• Address the homeless situation in downtown Palo Alto. The current situation is not safe for residents. Also, address traffic pattern between Town & Country shopping center and Paly. • combat homelessness
• Get the panhandlers off of University Avenue and off of El Camino Real. • Help the homeless afford housing.
• Housing; taking care of homeless.
• Humane service for the homeless to get them off University Ave • Reduce/eliminate homeless people walking in neighborhoods now. • solve the homeless problem

Local Businesses, Retail/Shopping Options
• attention paid to south palo to make it friendly for residents with restaurants, shopping and services.
• Encourage more local businesses that aren't restaurants or health clubs. • More Asian restaurants
• More dining establishments and stores near the hospital. • Remove the art place in Louis St. & Charleston Ave.
• Repair and upgrade "Lucy Steen Theatre".
• Restaurants within walking distance (not just in downtown area) • There is a good amount of abandoned commercial real estate locations, especially along El Camino Real, I would love to see more shops there. I would also love more opportunities for community bonding - I was bummed I missed my neighborhood gathering this year. Maybe more funding/opportunities/advertisement, such as a email list for community members to see what is happening in the community?

Development (other than housing)
• Address reasons under City control for general slowness of any type of construction in the city (downtown business build-outs always behind schedule, home renovation permitting infamously slow, slow pace of approval of new developments, etc.)
• BETTER ARCHITECTURAL DESIGN CONTROL -UGLY BLDGS ARE GOING UP NICE HAVING OUTDOOR RESTAURANTS ON STREETS- -MORE & PERMANENT.
• reduce or eliminate all commercial development
• Revitalize the stretch of El Camino between Charleston and Page Mill. I grew up here and there has not been any improvements in our area. A little attention please. Demolish the Glass Slipper. • Stop allowing our nice suburban city turning into an urban area of big buildings right out to the street!
• Stop building new office space. We have far too much office space already. No more mixed-use developments that make jobs/housing worse.
• Strictly limit overall growth including limitations on building height and a moratorium on new office space construction. Fight state mandates on housing.

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Sustainability
• Enhance biodiversity by offering ivy removal rebates to homeowners in exchange for planting California native plants.
• Helping customers setup/use gray water at their homes • I miss the old recycling center. I know that all its services are now available elsewhere, but it was nice to have it all in one place.
• Restrict water use. Interesting to me that it was not mentioned in this survey. It is the most important topic to address and city is doing very little to force people to cut back. It needs to be mandatory and the city needs to figure out a method that is as fair as possible. Living on a quarter acre with grass surrounding a house is not fair to those of use who recycle kitchen and shower water and seldom flush AND have draught resistant plants and have for 20 years. Second would to fire the incompetence in the planning office by starting with the woman whose first name begins with an R.
• Setting aside more areas for California native plant gardens, putting electricity underground so trees don't have to be pruned into wierd shapes.
• Stop SFO from having all their jet routes over my house in Midtown. Hire a new lobbyist and hold the FAA to its environmental regulations.
• Use measure e site for green infrastructure (former dump, next to sewage treatment plant).

Sense of Community/Community Activities
• Build stronger community bonds - quality ties between neighbors. Other places I've lived fostered strong community ties (fostered through block parties / events, community gatherings, etc.) • City owned activities, such as the Golf Course, Foothill Park, and the Science Museum would be discounted for city inhabitants. Currently, at the Golf Course everyone pays the same without regard to where they live. My tax dollars go towards these services AND, in addition, I get to pay the same fee as residents of other communities? That's just wrong. • Facilitate more events in neighborhoods, have more fun events in the city like the fathers day music thing downtown we used to have
• Focus on the residents -- not the real estate developers or the tech industry, who have always paid a premium to live in this wonderful town. Palo Alto is attractive location for tech, so we don't have to cater to them with dormitories for their workers. A real focus on families (of all kinds) will maintain our neighborhoods' character. Overbuilding is not delivering affordability, but is diminishing quality of life and in my view risks reducing our attractiveness as a place for innovation and economic strength.
• I wish there were more large community special opportunities like closing University Avenue and having a monthly concert etc
• Organize / Facilitate an opportunity Civics engagement for the residents

Schools, Programs for Youth
• I hope the libraries provide more educational or entertaining programs for children. I often check them on the website, but wish there could be more. But I love library staff and library services. • Improve the middle school quality more hospitality / food businesses staying open after 9pm. • Make Schools use funds wisely and make schools a better place for better academic education, not brainwashing.
• More funds to public schools. More school bus services. • Provide school buses
• Speech therapy services at Weingarten for children who are deaf or have hearing loss ITEM 3
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Overall Appearance, Cleanliness, Upkeep
• Allow citizens to cut the trees in front of their house because of Root Expansion; and expand Library hours
• Every single house must maintain certain degree of neatness of the front yard! Hope the city makes the mandatory list to maintain.
• green spaces
• Less trash on the streets.
• Maintain the entrances to the city. Embarcadero at 101 and El Camino around University are an unmaintained mess. PA should either maintain the areas or hold accountable who we think is responsible, Doing nothing is unacceptable.

Noise Reduction
• Create quiet zones for Caltrain
• In general, Palo Alto is overbuilt with too much traffic. Can no longer leave windows open during both day and night due to excessive noise from traffic in neighborhood. Each year quality of Palo Alto life deteriorates. Some ways to mitigate these problems: 1) Open back up California Ave to cars so they don't come down residential streets instead. Traffic will only get worse when public safety building opens and further degrade when teacher housing completes. 2) Stop approving new buildings, both business and residential to reduce future traffic, water and power consumption.

Most of the new and even older buildings in my neighborhood are unoccupied, so convert them to housing if needed to meet California housing requirements. 4) Be more realistic about negative environmental impact assessments that new building projects bring. For example, traffic estimates for new projects are always wrong in my area and underestimate number of new cars/traffic brought into area. Buildings also allowed to go too close to curb; trees removed cannot survive replanting with reduced growing area. 5) Increase onsite parking for any new projects; most cannot/will not use the poor mass transit options in Palo Alto (even when near a train station.) Requiring onsite area for 1.5 cars per residential unit essential as most units will have one, possibly two cars. Unfair to neighbors to have those residential cars parked on street instead. 6) Enforce traffic laws and ticket cars/commuter vans that sometimes idle for 15 minutes and longer. 7) Tow/remove the RVs that block sidewalks and reduce access to merchants on Park Blvd; I can no longer park near stores I like to visit. 8) Stop Internet/Fiber Project. Already have plenty of options between Comcast, AT&T, Verizon and T-Mobile. For example, T-Mobile provide 300 to 500 Mbits/second download for $50 per month (including taxes) and even less if you also have cell phone plan.
• reduce cal train noise (horn)
• There are areas where gas-powered leaf blowers are allowed. The noise and emissions they give off should make them illegal in all areas of the City. I'm in a mixed zone (I think you call it) off El Camino on Sheridan Avenue. The noise from the leaf blowers is here every day of the week -- at the Sunrise Senior Living building (twice a week), at my building once a week, and at 435 Sheridan once a week. There is no excuse for the horrible emissions that are causing climate change and the noise of the leaf blowers (on top of the airplane noise). This should be an easy fix! Why not offer rebates on leaf blowers so help the small contractors manage the transition? Gas-powered leaf blowers are also a health issue for the works using them. You don't see them wearing equipment to prevent hearing loss nor to prevent those toxic fumes for going into their lungs. This is outrageous, knowing what we know about the health impacts of emissions and noise. The safety of these low- paid workers should be a higher priority for Palo Alto and for their employers.

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Downtown Improvements
• Improve Univ Ave - people use to travel to PA for restaurants & shopping now our downtown looks dumpy compared to others invest in Univ Ave, attract better restaurants/shops again. • Make the downtown more vibrant. Redwood City is making much more of an effort!. • more variety in downtown busnesses
• Permanently convert California Ave to foot traffic and outdoor dining and shopping

Lower Taxes and/or Utility Costs
• Lower city sales tax. No more this long survey - 184 entries- is too excessive. Tza more involved incl R citizen.
• Reduce Electrical Outages !! IF/WHEN they happen be resposponsive and fast in the online communication.
• Reduce taxes

Parking Concerns
• Continue to monitor parking in residential areas close to downtown • Get rid of the residential parking program. It's a disaster and I'd rather go back to how it was 20 years ago.

Other
• * A GOOD SENIOR CENTER!.
• Allow access to Santa Clara public library system automatically with Palo Alto library membership • ELECTED MAYOR! COST-EFFECTIVE MANAGEMENT RETURN FOOT-THE-PARK TO P.A.

RESIDENTS!!.
• Get rid of unwanted phone calls
• Good midance to 50' height limit.
• Increase local fire protection. My local fire station has shut down. The wonderful and needed people help with fires and saving lives. Saving lives from fires as well as other emergencies. • Make the historic homes/areas special, as they do in New England (my background). Keep them "green," as in less concrete.
• More affordable.
• More protection for the quality of life for people now living here. The quality of life has dropped significantly in the past 20 years.
• More street light at night.
• More transparent communication and deeper understanding that going all electric is impossible and costly to many homeowners.
• My teenage/daughter said the library has very limited choice of teen books since all of them are the same plot of romance books & are other variety. She now has to read non-fration books. Her friends think the same.
• Pay more attention to our pet/animal welfare by providing a highly more robust animal services!! Currently it is dysfunctional, ineffective and does not absolutely nothing to reach out to the PALO ALTO population that is full of pets! There is so much that could be done to improve both human and pet lives by promoting the relationship!
• Planning, permitting and city council processes are multi-year. Not good. • Publish personal interests and professions for members of the council and various committees and wprlomg grpi[s/
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• Put more financial burden onto home owners to support the working class members of our community, who keep it running.
• Reduce the freight train speed to lessen the house shaking near the train track. • Reducing the number of RVs in & around living areas, create safe parking areas for them. • replace Cubberley
• Stop being so politically correct. E.g.: STOP banning plastics & gas appliances, etc. Eliminate the bottle deposit or make refunds easier.
• Stop discrimination against workers
• Stop mask and vaccine mandates.
• stop with surveys!
• When I finally die (I'm. almost 90) guarantee I go straight to heaven!

Question 19: As a resident of Palo Alto, what one thing do you believe the City does well and would want to maintain?

Parks, open space, and natural environment
• Baylands
• Beautiful parks and outdoor spaces.
• Continue to keep the environment clean and beautiful
• Continue to protect and improve parks and community centers like in and around Cubberly. • Conversation of natural environment => Trees, parks - beautiful. • Foothills park
• Good parks & libraries
• green spaces
• Green spaces
• I love our parks and libraries! Thank you for making them so accessible for our community at large • I think the city does a fantastic job with the urban planning and the trees, foliage, etc • Its greenery
• Keep as many trees as possible throughout Palo Alto.
• Keeping our city green
• Keeping up the green space.
• Maintain & increase open space.
• Maintain parks and improve maintainable and upkeep.
• Maintain parks and open space for accessible use.
• maintain the parklets in front of certain restaurant areas • maintain the quality and quantity of parks and open space. • Maintain trees.
• Maintaining natural spaces such as parks.
• Maintaining the greenery and encourage the city to plant a massive number of trees. • Maintenance of parks as places for everyone to enjoy
• Natural environment
• Nature preserves, trails.
• open and recreational spaces
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• Open green spaces (so many wonderful parks, big and small), and mature trees in so many of the neighborhoods. Palo Alto feels very different from Mountain View, Menlo Park, and other nearby cities -- because our green space is so much better. (Foothill Nature Preserve of course....). • Open space + parks.
• Open space and facilities.
• Park and library
• Park maintenance
• Park system
• parks
• Parks
• Parks
• Parks
• Parks
• Parks & playgrounds are great.
• PARKS & RECREATION.
• Parks and activities
• Parks and bike paths
• parks and libraries
• Parks and libraries
• Parks and natural preserves
• Parks and natural spaces
• Parks and open space
• parks and open space
• Parks and open space
• parks and open space
• Parks and Recreation
• Parks and recreation
• Parks are great!
• parks, recreation activities, open spaces, libraries
• Parks, trees.
• Parks.
• parls
• Paths and parks are well maintained
• Preserve the nature.
• Preserve the open space and many parks in the city and service the parks. • Provides open space and healthy trees.
• providing a beautiful and pleasant natural environment (parks, etc.) • Providing and maintaining public parks
• Providing and protecting parks and open spaces. Good for the environment, residents health and sense of community.
• Takes good care of trees and green spaces.
• The city is gorgeous. The parks are clean. Every city official I've interacted with has been really professional and courteous. I love how careful the city is with its trees. (I know the community parks would be easier to use if they had bathrooms but that's a complicated story.) • the overall excellence of parks, libraries, schools and other wonderful community services! • The quality of parks and open spaces
• Trees and Parks are beautiful.
• Vibrancy of programs and public spaces.

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• We have a wonderful parks program with many beautiful and inviting places to locally enjoy the outdoors.
• We have great parks and open space areas and should maintain them • Well kept parks.

Utilities
• Utilities, independence from big government
• Champion and support quality childcare for infants through grade 5 • City of Palo Alto Utilities
• City owned utilities to help control costs.
• City owned utilities.
• City supplied utilities.
• Excellent residential water quality.
• fewer fees charge on Trash re-pick up.
• garbage collection
• garbage collection
• General stability, good utilities service, safety
• Good utilities
• I think the Utilities are generally handled well. The people who actually come out to the home when we have problems are excellent.
• Keep our own utility.
• Live the municipal services center open house!.
• Most city public services like waste collection, sewers, utilities, school system, traffic safety oversight during school start and end periods, lots more. For me its the best place in the world to reside, moderate climate is a big factor as is overall community participation on many aspects. • Municipal ownership of utilities
• Our water supply from Hetch Hetchy.
• Palo Alto Utilities
• Public utilities
• Reduce utility bill
• Response from "Emergency sewer problems" department!. • The City's Utilities Department is excellent and the best feature of living in the City. • Utilities
• Utilities are good
• Utilities system. Delivery and customer service are first-rate • Utilities, fire and police
• Utilities, libraries and parks- all great.
• Utilities, libraries, baylands
• Utilities.
• Utilities.
• Utility electricity prices are very good.
• Utility services

Libraries, museums, theaters, etc.
• Art Center, Palo Alto Players, Jr Museum and Childrens Theater are exceptional! Support them more.
• Arts and activities for the community
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• Arts events to kids and families.
• Arts, theatre, city classes, etc.
• Beautiful parks, and many of them, though a bit outdated • Education, recreational & cultural aspects - very pleasant place to live. • Excellent library system.
• Excellent library!
• Great libraries
• Great library services, including elibrary services
• Libraries
• Libraries
• libraries - they are the best
• LIbraries & City Parks
• Libraries and parks are excellent. Public art is wonderful. • Libraries, visual performing arts programs for children, makes space @ cubberly. • Libraries/childrens theater
• library is great in Palo Alto
• library services and parks
• LIBRARY, ART PROGRAMS.
• Library.
• Love Palo Alto's community services, especially the Junior Museum & Zoo. Please keep supporting it!
• love the libraries and librarians!
• Provide a wide variety of excellent amenities and programs • Services offered by the libraries and parks
• The classes offered at Community centers.
• The libraries are great (we have too many of them though). • The many nonprofit organizations like Gamble Garden, PAHA, MOAH, etc. exist only because the City is willing to let them use City acreage and facilities. These volunteer run nonprofits are highlights and places of pleasure for citizens and visitors. • your art center is pretty nice

Safety services
• City safety.
• Crime prevention and cleanliness of streets and sidewalks • Crime-free neighborhoods.
• Emergency services
• Essential services like fire and police
• Fire & emergency services.
• fire and police department quality
• Fire/Rescue services
• Keep the crime rate relatively low.
• Maintain the police and fire departments.
• Maintenance and operation of fire stations, as well as the wildfire loss prevention regulations about brush around houses.
• Palo Alto POlice
• Palo Alto Police
• police
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• Police & fire are outstanding.
• Police and Fire departments
• police services
• public safety
• Public safety
• Reduce crime.
• Safety and convenience of walking and biking for transportation • Safety.
• safty

Schools and education, programs for youth
• alues education and diversity
• Community [?] public schools, youth sports.
• Education
• Educational opportunities for children are good. Quality of life overall is good and walkability is great.
• Great elementary & high schools, street dev and cleaning great biking routes. • High level of education preK-12
• high quality K12 education system
• K-12 educational opportunities
• Maintain the quality of the schools.
• Probably schools, not curiculium
• schools
• Schools.
• Services for youth are generally excellent.

Cleanliness of community
• clean streets
• Keep the city clean
• Maintaining Palo Alto as a pleasant place to live.
• maintains cleanliness
• Maintenance and upkeep of city
• natural beauty, preserve neighborhood feel. avoiding building up the city with more housing. • street sweeping
• Street tree trimming
• Street trees and overall quality of streetscapes is excellent, this is both a major reason I choose to live in Palo Alto as well as something that always gets positive comments from my out of town guests
• The general look and feel of the city is pleasant, and seems pretty well maintained. • The tree service was amazing. The other day, one of the big trees in my neighborhood fell, and staff came and it was all clean in the morning. I was impressed by their responsiveness. • Upkeep of the trees and sidewalks.

Ability to give input and communication with government • attentiveness to resident's needs
• Attracts and honors input from diverse, talented residents.

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• Be engaged with its citizens
• Communication
• Community communications
• Engaged community
• general ambiance of concerned, engaged citizens
• I am impressed with the responsiveness of city staff and the ease of navigation on city websites. I also do enjoy the mail communication, when I get them.
• Listens to concerns
• Public comment opportunies
• Reaching out to residents and valuing their opinion.

Ease of bicycle travel/walking
• Bicycles. At least we have bike paths and boulevards, although traffic is so out of control right now that I'm afraid to bicycle. Seriously. Traffic is extremely dangerous, people don't stop at stop signs and drive through red lights turning right, even into pedestrians trying to cross in crosswalks, and the heavier e-bikes are a threat to normal bikes and pedestrians. Many people drive 35 on narrow residential streets, often with children present. I am very disappointed that I can't make full utilization of the bike boulevard 250 feet from my house because of safety issues. If we could get the cars, and, e-bikes, to slow down and drive more safely, there would be a lot more bicycling.

Please expand the bike opportunities-- most cities don't have that (yet). • Bike lanes.
• Bike routes and building more of them.
• bike safety
• bike ways
• Keep pedestrian only zones, like on California avenue • Maintain the culture & infrastructure for kids biking to school. • Palo Alto is great for getting around without a car (walking and biking). We need to keep focusing on this to take cars off the road and alleviate traffic. • Safe routes to school program is one of the best in the country. • walkability of city streets
• We like the bike boulevards, want to expand on those

Government/leadership
• Continue being led by thoughtful, highly-educated, wise and caring people, who want to benefit society and our town with their leadership.
• Effort to make best decisions for the community, rather than self dealing. • Maintains an overall honest and friendly government, quick to respond when needed, and relatively honest re the city's ability to perform difficult operations. • Palo Alto's "Uplift Local" is great. The more the better. • The City Council seems to be working hard to balance the need for more housing while also trying to maintain careful growth so that our precious lifestyle isn't damaged.

General City services
• Overall city services are quite good (pool and parks), the Fire Department is super, and the government functions well.
• Palo Alto provides an amazing number of high quality services for it citizens.

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• The online building permit process - much improved (speed, communication) from pre-pandemic in person process.

Everything/great place to live
• A good living environment
• It's pretty good here.
• Maintaining Palo Alto as a pleasant place to live.

Sense of community, community activities, and recreation • city events like the chilli bake off in mitchell park

Other
• FARMERS MARKETS.
• Free parking downtown.
• I like the variety of restaurants downtown and at Stanford mall • Intelligent inclusive diversity
• manage parking in residential areas near commercial areas • Parking is downtown is pretty good. Also, the outdoor restaurant space has been a big plus. • Reduce racism.
• Support and value a diverse community
• The vibrancy of University Ave as a space to eat, work, & live.

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Appendix C: Results to Open Participation Survey
About the Open Participation Survey
After the data collection period for the probability, address-based survey was underway, the City made available a web-based survey to its residents through a link on the City’s website and on social media. Visitors to the site were able to complete the survey from November 16 – December 19, 2022 and 116 surveys were received. This section contains the results of this open participation web-based survey. These data were not collected through a random sample and it is unknown who in the community was aware of the survey; therefore, a level of confidence in the representativeness of the sample cannot be estimated. However, to reduce bias where possible, these data were weighted to match the demographic characteristics of the 2010 Census and 2019 American Community Survey estimates for adults in the City of Palo Alto. The results of the weighting scheme for the open participation survey are presented in the following table.

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Table 110: Palo Alto, CA 2021 Weighting Table
Characteristic Population Norm Unweighted Data Weighted Data Housing
Rent home 45% 15% 42%
Own home 55% 85% 58%
Detached unit* 58% 88% 62%
Attached unit* 42% 12% 38%
Race and Ethnicity
White 68% 75% 65%
Not white 32% 25% 35%
Not Hispanic 95% 98% 99%
Hispanic 5% 2% 1%
Sex and Age
Female 52% 70% 65%
Male 48% 30% 35%
18-34 years of age 22% 5% 10%
35-54 years of age 41% 22% 41%
55+ years of age 37% 74% 50%
Females 18-34 10% 5% 10%
Females 35-54 21% 14% 21%
Females 55+ 20% 51% 20%
Males 18-34 12% 0% 0%
Males 35-54 20% 8% 21%
Males 55+ 17% 23% 29%
* U.S. Census Bureau, ACS 2017 5-year estimates
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Results Tables

Table 111: Question 1 - Response Percentages and Number of Respondents with “Don’t Know” Responses Please rate each of the following aspects of quality of life in Palo Alto: Excellent Good Fair Poor Don't know Total
Palo Alto as a place to live 30% N=34 58% N=67 11% N=13 1% N=1 0% N=0 100% N=115 Your neighborhood as a place to live 38% N=43 43% N=49 20% N=22 0% N=0 0% N=0 100% N=115 Palo Alto as a place to raise children 29% N=33 51% N=59 13% N=15 1% N=1 5% N=6 100% N=114 Palo Alto as a place to work 20% N=23 36% N=41 20% N=23 4% N=5 20% N=23 100% N=115 Palo Alto as a place to visit 14% N=16 46% N=52 30% N=33 7% N=7 4% N=4 100% N=113 Palo Alto as a place to retire 11% N=13 30% N=35 20% N=23 17% N=20 21% N=24 100% N=114 The overall quality of life in Palo Alto 20% N=22 60% N=68 20% N=23 0% N=0 0% N=0 100% N=114

Table 112: Question 1 - Response Percentages and Number of Respondents without "Don't Know" Responses Please rate each of the following aspects of quality of life in Palo Alto: Excellent Good Fair Poor Total Palo Alto as a place to live 30% N=34 58% N=67 11% N=13 1% N=1 100% N=115 Your neighborhood as a place to live 38% N=43 43% N=49 20% N=22 0% N=0 100% N=115 Palo Alto as a place to raise children 30% N=33 54% N=59 14% N=15 1% N=1 100% N=108 Palo Alto as a place to work 26% N=23 45% N=41 25% N=23 5% N=5 100% N=92 Palo Alto as a place to visit 15% N=16 48% N=52 31% N=33 7% N=7 100% N=108 Palo Alto as a place to retire 14% N=13 38% N=35 25% N=23 22% N=20 100% N=91 The overall quality of life in Palo Alto 20% N=22 60% N=68 20% N=23 0% N=0 100% N=114

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Table 113: Question 2 - Response Percentages and Number of Respondents with “Don’t Know” Responses Please rate each of the following characteristics as they relate to Palo Alto as a whole: Excellent Good Fair Poor
Don't
know Total
Overall "built environment" of Palo Alto (including overall design, buildings, parks and transportation systems) 10% N=11 54% N=62 32% N=37 4% N=5 0% N=0 100% N=115 Overall feeling of safety in Palo Alto 17% N=19 65% N=73 15% N=16 3% N=3 0% N=0 100% N=111 Overall quality of natural environment in Palo Alto 38% N=44 46% N=53 15% N=18 0% N=0 0% N=0 100% N=115 Overall health and wellness opportunities in Palo Alto 34% N=39 51% N=59 11% N=13 2% N=2 1% N=1 100% N=114 Residents' connection and engagement with their community 16% N=18 54% N=61 24% N=28 6% N=7 0% N=0 100% N=114

Table 114: Question 2 - Response Percentages and Number of Respondents without "Don't Know" Responses Please rate each of the following characteristics as they relate to Palo Alto as a whole: Excellent Good Fair Poor Total
Overall "built environment" of Palo Alto (including overall design, buildings, parks and transportation systems) 10% N=11 54% N=62 32% N=37 4% N=5 100% N=115 Overall feeling of safety in Palo Alto 17% N=19 65% N=73 15% N=16 3% N=3 100% N=111 Overall quality of natural environment in Palo Alto 38% N=44 46% N=53 15% N=18 0% N=0 100% N=115 Overall health and wellness opportunities in Palo Alto 34% N=39 52% N=59 11% N=13 2% N=2 100% N=113 Residents' connection and engagement with their community 16% N=18 54% N=61 24% N=28 6% N=7 100% N=113

Table 115: Question 3 - Response Percentages and Number of Respondents with “Don’t Know” Responses Please indicate how likely or unlikely you are to do
each of the following: Very likely
Somewhat
likely
Somewhat
unlikely
Very
unlikely
Don't
know Total
Recommend living in Palo Alto to someone who asks 23% N=26 47% N=54 20% N=23 9% N=10 1% N=1 100% N=114 Remain in Palo Alto for the next five years 39% N=45 39% N=45 15% N=17 6% N=7 1% N=1 100% N=115 Recommend Palo Alto’s libraries to friends 60% N=68 27% N=31 4% N=4 5% N=5 5% N=5 100% N=113

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Table 116: Question 3 - Response Percentages and Number of Respondents without "Don't Know" Responses Please indicate how likely or unlikely you are to do each of the following: Very likely
Somewhat
likely
Somewhat
unlikely
Very
unlikely Total
Recommend living in Palo Alto to someone who asks 23% N=26 48% N=54 21% N=23 9% N=10 100% N=113 Remain in Palo Alto for the next five years 39% N=45 39% N=45 15% N=17 7% N=7 100% N=114 Recommend Palo Alto’s libraries to friends 63% N=68 28% N=31 4% N=4 5% N=5 100% N=107

Table 117: Question 4 - Response Percentages and Number of Respondents with “Don’t Know” Responses Please rate the job you feel the Palo Alto community does at each of the following. Excellent Good Fair Poor
Don't
know Total
Making all residents feel welcome 10% N=11 49% N=56 23% N=26 15% N=17 4% N=4 100% N=115 Attracting people from diverse backgrounds 15% N=18 32% N=36 23% N=27 27% N=32 2% N=3 100% N=115 Valuing/respecting residents from diverse backgrounds 14% N=16 43% N=50 26% N=30 15% N=17 1% N=1 100% N=115 Taking care of vulnerable residents (elderly, disabled, homeless, etc.) 5% N=6 27% N=31 30% N=34 33% N=37 5% N=6 100% N=113

Table 118: Question 4 - Response Percentages and Number of Respondents without "Don't Know" Responses Please rate the job you feel the Palo Alto community does at each of the following. Excellent Good Fair Poor Total
Making all residents feel welcome 10% N=11 51% N=56 24% N=26 15% N=17 100% N=111 Attracting people from diverse backgrounds 16% N=18 32% N=36 24% N=27 28% N=32 100% N=112 Valuing/respecting residents from diverse backgrounds 14% N=16 44% N=50 27% N=30 15% N=17 100% N=114 Taking care of vulnerable residents (elderly, disabled, homeless, etc.) 5% N=6 28% N=31 32% N=34 35% N=37 100% N=107

Table 119: Question 5 - Response Percentages and Number of Respondents with “Don’t Know” Responses Please rate each of the following characteristics as they relate to Palo Alto as a whole: Excellent Good Fair Poor Don't know Total Overall quality of business and service establishments in Palo Alto 15% N=17 59% N=66 17% N=19 6% N=6 3% N=4 100% N=111 ITEM 3
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Please rate each of the following characteristics as they relate to Palo Alto as a whole: Excellent Good Fair Poor Don't know Total Variety of business and service establishments in Palo Alto 9% N=11 46% N=53 32% N=37 12% N=13 0% N=0 100% N=115 Vibrancy of downtown/commercial area 10% N=11 41% N=47 37% N=42 10% N=12 1% N=2 100% N=114 Employment opportunities 7% N=7 36% N=41 16% N=18 14% N=16 28% N=32 100% N=114 Shopping opportunities 20% N=22 45% N=51 29% N=32 6% N=7 1% N=1 100% N=113 Cost of living in Palo Alto 1% N=1 2% N=2 31% N=35 66% N=74 0% N=0 100% N=114 Overall image or reputation of Palo Alto 17% N=19 51% N=58 25% N=28 6% N=7 1% N=1 100% N=113 Traffic flow on major streets 6% N=7 33% N=37 36% N=41 25% N=28 1% N=1 100% N=114 Ease of public parking 14% N=16 46% N=52 24% N=28 10% N=12 5% N=6 100% N=114 Ease of travel by car in Palo Alto 15% N=17 64% N=72 13% N=14 6% N=7 2% N=2 100% N=113 Ease of travel by public transportation in Palo Alto 2% N=3 8% N=10 19% N=22 49% N=55 21% N=24 100% N=113 Ease of travel by bicycle in Palo Alto 23% N=25 40% N=45 19% N=22 11% N=12 8% N=9 100% N=113 Ease of walking in Palo Alto 34% N=39 40% N=46 20% N=23 4% N=5 1% N=1 100% N=114 Variety of housing options 1% N=1 19% N=21 33% N=38 43% N=49 4% N=5 100% N=114 Availability of affordable quality housing 1% N=1 1% N=2 14% N=16 69% N=79 14% N=16 100% N=114 Recreational opportunities 29% N=33 54% N=62 14% N=15 1% N=1 2% N=2 100% N=114 Availability of affordable quality mental health care 1% N=1 5% N=5 16% N=18 31% N=35 47% N=54 100% N=114 Opportunities to attend cultural/arts/music activities 18% N=20 57% N=64 19% N=21 3% N=4 2% N=2 100% N=111

Table 120: Question 5 - Response Percentages and Number of Respondents without "Don't Know" Responses Please rate each of the following characteristics as they relate to Palo Alto as a whole: Excellent Good Fair Poor Total
Overall quality of business and service establishments in Palo Alto 16% N=17 61% N=66 17% N=19 6% N=6 100% N=108 Variety of business and service establishments in Palo Alto 9% N=11 47% N=53 33% N=37 12% N=13 100% N=114 Vibrancy of downtown/commercial area 10% N=11 42% N=47 38% N=42 11% N=12 100% N=112 Employment opportunities 9% N=7 50% N=41 22% N=18 19% N=16 100% N=82 Shopping opportunities 20% N=22 45% N=51 29% N=32 6% N=7 100% N=112 Cost of living in Palo Alto 1% N=1 2% N=2 31% N=35 66% N=74 100% N=113 ITEM 3
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Please rate each of the following characteristics as they relate to Palo Alto as a whole: Excellent Good Fair Poor Total
Overall image or reputation of Palo Alto 17% N=19 52% N=58 25% N=28 6% N=7 100% N=111 Traffic flow on major streets 6% N=7 33% N=37 36% N=41 25% N=28 100% N=113 Ease of public parking 15% N=16 48% N=52 26% N=28 11% N=12 100% N=108 Ease of travel by car in Palo Alto 15% N=17 65% N=72 13% N=14 7% N=7 100% N=111 Ease of travel by public transportation in Palo Alto 3% N=3 11% N=10 24% N=22 62% N=55 100% N=89 Ease of travel by bicycle in Palo Alto 24% N=25 43% N=45 21% N=22 12% N=12 100% N=104 Ease of walking in Palo Alto 34% N=39 41% N=46 20% N=23 4% N=5 100% N=113 Variety of housing options 1% N=1 19% N=21 35% N=38 45% N=49 100% N=109 Availability of affordable quality housing 1% N=1 2% N=2 16% N=16 81% N=79 100% N=98 Recreational opportunities 30% N=33 56% N=62 14% N=15 1% N=1 100% N=111 Availability of affordable quality mental health care 2% N=1 9% N=5 30% N=18 58% N=35 100% N=60 Opportunities to attend cultural/arts/music activities 19% N=20 58% N=64 20% N=21 3% N=4 100% N=109

Table 121: Question 6 - Response Percentages and Number of Respondents with “Don’t Know” Responses Please rate each of the following characteristics as they relate to Palo Alto as a whole: Excellent Good Fair Poor Don't know Total Availability of affordable quality childcare/preschool 2% N=3 12% N=14 22% N=25 24% N=28 40% N=45 100% N=114 K-12 education 33% N=37 43% N=49 9% N=10 1% N=1 14% N=16 100% N=114 Adult educational opportunities 18% N=20 47% N=53 7% N=8 0% N=0 28% N=32 100% N=114 Opportunities to participate in social events and activities 8% N=9 66% N=75 21% N=24 2% N=2 3% N=3 100% N=114 Openness and acceptance of the community toward people
of diverse backgrounds 13% N=14 43% N=49 26% N=30 15% N=17 3% N=3 100% N=114 Opportunities to learn about City services through social media websites such as Twitter and Facebook 10% N=11 34% N=38 11% N=12 6% N=7 39% N=44 100% N=113

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Table 122: Question 6 - Response Percentages and Number of Respondents without "Don't Know" Responses Please rate each of the following characteristics as they relate to Palo Alto as a whole: Excellent Good Fair Poor Total
Availability of affordable quality childcare/preschool 4% N=3 20% N=14 36% N=25 40% N=28 100% N=68 K-12 education 38% N=37 50% N=49 11% N=10 1% N=1 100% N=98 Adult educational opportunities 25% N=20 65% N=53 10% N=8 0% N=0 100% N=82 Opportunities to participate in social events and activities 8% N=9 68% N=75 22% N=24 2% N=2 100% N=110 Openness and acceptance of the community toward people of diverse backgrounds 13% N=14 44% N=49 27% N=30 16% N=17 100% N=110 Opportunities to learn about City services through social media websites such as Twitter and Facebook 16% N=11 55% N=38 18% N=12 10% N=7 100% N=68

Table 123: Question 7 - Response Percentages and Number of Respondents without "Don't Know" Responses Please indicate whether or not you have done each of the following in the last 12 months. No Yes Total Used Palo Alto recreation centers or their services 48% N=55 52% N=59 100% N=114 Visited a neighborhood park or City park 4% N=5 96% N=109 100% N=114 Used Palo Alto public libraries or their services 20% N=23 80% N=91 100% N=114 Participated in religious or spiritual activities in Palo Alto 80% N=90 20% N=23 100% N=113 Attended a City-sponsored event 43% N=49 57% N=65 100% N=114 Participated in a club 70% N=79 30% N=34 100% N=114
Talked to or visited with your immediate neighbors 3% N=3 97% N=111 100% N=114 Done a favor for a neighbor 12% N=14 88% N=100 100% N=114 Used the City’s website to conduct business or pay bills 58% N=66 42% N=48 100% N=114 Used the Utilities website to conduct business or pay bills 31% N=35 69% N=79 100% N=114 Contacted the City of Palo Alto (in-person, phone, email or web) for help or information 48% N=54 52% N=59 100% N=113 Contacted Palo Alto elected officials (in-person, phone, email or web) to express your opinion 46% N=52 54% N=61 100% N=113 Attended a local public meeting (of local elected officials like City Council or County Commissioners, advisory boards, town halls, HOA, neighborhood watch, etc.) 49% N=55 51% N=58 100% N=114 Watched (online or on television) a local public meeting 48% N=54 52% N=59 100% N=114 Volunteered your time to some group/activity in Palo Alto 39% N=45 61% N=69 100% N=114 ITEM 3
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Please indicate whether or not you have done each of the following in the last 12 months. No Yes Total Walked or biked instead of driving 11% N=12 89% N=102 100% N=114 Observed a code violation or other hazard in Palo Alto (weeds, abandoned buildings, etc.) 33% N=38 67% N=76 100% N=114 Household member was a victim of a crime in Palo Alto 88% N=98 12% N=13 100% N=111 Reported a crime to the police in Palo Alto 86% N=95 14% N=16 100% N=111 Stocked 14 days’ worth of supplies in case of a major disaster where you have no electricity, water, internet, or telephone service 55% N=63 45% N=51 100% N=114 *This question did not have a "don't know" option.

Table 124: Question 8 - Response Percentages and Number of Respondents Please rate the following categories of Palo Alto government performance. Excellent Good Fair Poor Don't know Total
The value of services for the taxes paid to Palo Alto 3% N=4 45% N=52 32% N=36 11% N=12 9% N=10 100% N=114 The overall direction that Palo Alto is taking 2% N=3 27% N=31 45% N=51 21% N=24 5% N=6 100% N=114 The job Palo Alto government does at welcoming resident involvement 5% N=6 33% N=37 42% N=48 12% N=13 8% N=10 100% N=114 Overall confidence in Palo Alto government 4% N=4 28% N=32 40% N=46 24% N=27 4% N=4 100% N=114 Generally acting in the best interest of the community 5% N=6 32% N=36 44% N=50 18% N=20 1% N=1 100% N=114 Being honest 6% N=6 36% N=41 39% N=44 10% N=11 10% N=12 100% N=114 Being open and transparent to the public 9% N=10 30% N=34 43% N=49 13% N=15 5% N=6 100% N=114 Informing residents about issues facing the community 7% N=8 48% N=55 24% N=27 20% N=22 1% N=1 100% N=113 Treating all residents fairly 2% N=2 32% N=36 24% N=27 24% N=27 18% N=21 100% N=113 Treating residents with respect 4% N=4 54% N=60 22% N=24 15% N=17 5% N=6 100% N=112

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Table 125: Question 8 - Response Percentages and Number of Respondents without "Don't Know" Responses Please rate the following categories of Palo Alto government performance. Excellent Good Fair Poor Total The value of services for the taxes paid to Palo Alto 3% N=4 50% N=52 35% N=36 12% N=12 100% N=104 The overall direction that Palo Alto is taking 3% N=3 28% N=31 47% N=51 22% N=24 100% N=108 The job Palo Alto government does at welcoming resident involvement 5% N=6 36% N=37 46% N=48 13% N=13 100% N=104 Overall confidence in Palo Alto government 4% N=4 29% N=32 42% N=46 25% N=27 100% N=109 Generally acting in the best interest of the community 5% N=6 32% N=36 44% N=50 18% N=20 100% N=112 Being honest 6% N=6 40% N=41 43% N=44 11% N=11 100% N=102 Being open and transparent to the public 10% N=10 32% N=34 45% N=49 14% N=15 100% N=108 Informing residents about issues facing the community 7% N=8 49% N=55 24% N=27 20% N=22 100% N=112 Treating all residents fairly 2% N=2 39% N=36 30% N=27 29% N=27 100% N=92 Treating residents with respect 4% N=4 57% N=60 23% N=24 16% N=17 100% N=106

Table 126: Question 9 - Response Percentages and Number of Respondents Overall, how would you rate the quality of the services provided by each of the following? Excellent Good Fair Poor Don't
know Total
The City of Palo Alto 10% N=11 56% N=62 24% N=27 10% N=11 0% N=0 100% N=112 The State Government 2% N=3 41% N=46 32% N=36 19% N=21 5% N=6 100% N=112 The Federal Government 4% N=5 34% N=37 39% N=43 15% N=17 8% N=9 100% N=110

Table 127: Question 9 - Response Percentages and Number of Respondents without "Don't Know" Responses Overall, how would you rate the quality of the services provided by each of the following? Excellent Good Fair Poor Total
The City of Palo Alto 10% N=11 56% N=62 24% N=27 10% N=11 100% N=112 The State Government 3% N=3 43% N=46 34% N=36 20% N=21 100% N=106 The Federal Government 5% N=5 36% N=37 42% N=43 17% N=17 100% N=102

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Table 128: Question 10 - Response Percentages and Number of Respondents with “Don’t Know” Responses Please rate the quality of each of the following services in Palo Alto: Excellent Good Fair Poor Don't know Total
Traffic enforcement 4% N=4 24% N=26 35% N=38 32% N=35 6% N=6 100% N=111 Traffic signal timing 2% N=2 38% N=42 30% N=33 30% N=34 0% N=0 100% N=111 Street repair 5% N=5 43% N=48 31% N=35 21% N=23 0% N=0 100% N=112 Street cleaning 17% N=19 56% N=60 19% N=20 4% N=4 5% N=5 100% N=107 Street tree maintenance 11% N=12 60% N=67 21% N=23 5% N=5 4% N=4 100% N=112 Sidewalk maintenance 6% N=6 42% N=47 40% N=44 10% N=11 2% N=2 100% N=111 Land use, planning, and zoning 1% N=2 23% N=25 26% N=29 35% N=39 15% N=17 100% N=112 Code enforcement (weeds, abandoned buildings, etc.) 2% N=2 23% N=25 23% N=26 17% N=19 36% N=40 100% N=112 Preservation of natural areas (open space, farmlands, and greenbelts) 39% N=44 46% N=52 8% N=9 6% N=6 1% N=1 100% N=112 Building and planning application processing services 1% N=1 4% N=5 19% N=22 14% N=16 61% N=69 100% N=113 Affordable high-speed internet access 6% N=7 18% N=20 36% N=40 12% N=14 28% N=32 100% N=112 Electric utility 21% N=23 52% N=58 24% N=27 2% N=3 1% N=1 100% N=112 Gas utility 20% N=22 58% N=65 19% N=22 2% N=2 1% N=1 100% N=112 Utility payment options 22% N=24 51% N=57 8% N=9 6% N=6 13% N=14 100% N=112 Drinking water 43% N=48 48% N=54 8% N=9 0% N=0 0% N=0 100% N=112 Sewer services 23% N=26 61% N=68 7% N=8 3% N=3 7% N=7 100% N=112 Storm water management (storm drainage, dams, levees,
etc.) 15% N=17 60% N=68 13% N=14 2% N=3 9% N=11 100% N=112 Refuse collection (garbage, recycling, yard waste, and e- waste) 29% N=33 49% N=55 16% N=18 4% N=5 1% N=1 100% N=112 Police services 11% N=12 36% N=40 14% N=16 2% N=2 37% N=42 100% N=112 Crime prevention 5% N=6 27% N=31 19% N=21 18% N=20 30% N=34 100% N=112 Animal control 13% N=15 26% N=29 11% N=12 2% N=2 47% N=52 100% N=111 Ambulance or emergency medical services 13% N=14 20% N=22 3% N=3 2% N=2 62% N=67 100% N=108 Fire emergency services 27% N=30 27% N=30 0% N=0 0% N=0 46% N=52 100% N=112 Fire prevention and education 9% N=10 30% N=34 1% N=2 2% N=2 57% N=64 100% N=112 ITEM 3
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Please rate the quality of each of the following services in Palo Alto: Excellent Good Fair Poor Don't know Total
Palo Alto open space 54% N=60 33% N=36 11% N=12 1% N=1 1% N=1 100% N=111 City parks 52% N=59 45% N=51 2% N=2 1% N=1 0% N=0 100% N=113 Recreation programs or classes 23% N=26 46% N=52 7% N=8 2% N=2 21% N=23 100% N=112 Recreation centers or facilities 26% N=29 42% N=47 9% N=10 2% N=2 20% N=23 100% N=112 Public library services (e.g., hold requests, storytimes, teen events, bookclubs) 42% N=47 43% N=48 5% N=6 1% N=1 9% N=10 100% N=112 Library facilities (buildings, computer equipment,
accessibility) 41% N=46 42% N=47 5% N=5 1% N=1 12% N=13 100% N=113 Variety of library materials (books, e-books, streaming, databases, audiobooks) 36% N=41 50% N=55 4% N=4 1% N=1 9% N=10 100% N=112 Art programs and theater 30% N=33 37% N=41 9% N=10 2% N=2 23% N=25 100% N=111 City-sponsored special events 6% N=7 40% N=44 18% N=19 0% N=0 36% N=40 100% N=111 City website (cityofpaloalto.org) 5% N=6 53% N=59 32% N=35 3% N=3 6% N=7 100% N=111 Public information services (Police/public safety) 7% N=7 38% N=42 20% N=23 3% N=3 32% N=35 100% N=111 Public information services (non-Police/public safety) 11% N=12 32% N=35 28% N=31 3% N=4 26% N=29 100% N=111 Overall customer service by Palo Alto employees (police, receptionists, planners, etc.) 14% N=15 58% N=63 14% N=15 3% N=3 11% N=12 100% N=108

Table 129: Question 10 - Response Percentages and Number of Respondents without "Don't Know" Responses Please rate the quality of each of the following services in Palo Alto: Excellent Good Fair Poor Total Traffic enforcement 4% N=4 25% N=26 37% N=38 34% N=35 100% N=104 Traffic signal timing 2% N=2 38% N=42 30% N=33 31% N=34 100% N=111 Street repair 5% N=5 43% N=48 31% N=35 21% N=23 100% N=112 Street cleaning 18% N=19 58% N=60 19% N=20 4% N=4 100% N=102 Street tree maintenance 11% N=12 62% N=67 22% N=23 5% N=5 100% N=108 Sidewalk maintenance 6% N=6 43% N=47 41% N=44 10% N=11 100% N=108 Land use, planning, and zoning 2% N=2 27% N=25 30% N=29 41% N=39 100% N=95 Code enforcement (weeds, abandoned buildings, etc.) 3% N=2 35% N=25 36% N=26 26% N=19 100% N=72 ITEM 3
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Please rate the quality of each of the following services in Palo Alto: Excellent Good Fair Poor Total Preservation of natural areas (open space, farmlands, and greenbelts) 40% N=44 47% N=52 8% N=9 6% N=6 100% N=110 Building and planning application processing services 3% N=1 11% N=5 50% N=22 36% N=16 100% N=44 Affordable high-speed internet access 8% N=7 25% N=20 50% N=40 17% N=14 100% N=80 Electric utility 21% N=23 52% N=58 24% N=27 2% N=3 100% N=111 Gas utility 20% N=22 59% N=65 19% N=22 2% N=2 100% N=111 Utility payment options 25% N=24 59% N=57 9% N=9 7% N=6 100% N=97 Drinking water 43% N=48 49% N=54 8% N=9 0% N=0 100% N=111 Sewer services 25% N=26 65% N=68 7% N=8 3% N=3 100% N=105 Storm water management (storm drainage, dams, levees, etc.) 17% N=17 67% N=68 14% N=14 3% N=3 100% N=101 Refuse collection (garbage, recycling, yard waste, and e-waste) 30% N=33 50% N=55 16% N=18 5% N=5 100% N=111 Police services 17% N=12 58% N=40 22% N=16 3% N=2 100% N=70 Crime prevention 8% N=6 39% N=31 27% N=21 26% N=20 100% N=78 Animal control 25% N=15 50% N=29 21% N=12 4% N=2 100% N=59 Ambulance or emergency medical services 34% N=14 52% N=22 8% N=3 5% N=2 100% N=41 Fire emergency services 50% N=30 49% N=30 0% N=0 0% N=0 100% N=60 Fire prevention and education 22% N=10 70% N=34 3% N=2 5% N=2 100% N=48 Palo Alto open space 55% N=60 33% N=36 11% N=12 1% N=1 100% N=109 City parks 52% N=59 45% N=51 2% N=2 1% N=1 100% N=113
Recreation programs or classes 30% N=26 59% N=52 9% N=8 3% N=2 100% N=88 Recreation centers or facilities 33% N=29 53% N=47 11% N=10 3% N=2 100% N=89 Public library services (e.g., hold requests, storytimes, teen events, bookclubs) 46% N=47 47% N=48 5% N=6 1% N=1 100% N=101
Library facilities (buildings, computer equipment, accessibility) 46% N=46 47% N=47 5% N=5 1% N=1 100% N=100 Variety of library materials (books, e-books, streaming, databases, audiobooks) 40% N=41 55% N=55 4% N=4 1% N=1 100% N=101
Art programs and theater 38% N=33 47% N=41 12% N=10 3% N=2 100% N=86 City-sponsored special events 10% N=7 62% N=44 28% N=19 0% N=0 100% N=71 City website (cityofpaloalto.org) 6% N=6 57% N=59 34% N=35 3% N=3 100% N=104 Public information services (Police/public safety) 10% N=7 56% N=42 30% N=23 4% N=3 100% N=76 ITEM 3
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Please rate the quality of each of the following services in Palo Alto: Excellent Good Fair Poor Total Public information services (non-Police/public safety) 15% N=12 43% N=35 38% N=31 4% N=4 100% N=82 Overall customer service by Palo Alto employees (police, receptionists, planners, etc.) 16% N=15 65% N=63 15% N=15 4% N=3 100% N=96

Table 130: Question 11 - Response Percentages and Number of Respondents with “Don’t Know” Responses Please rate the following as they relate to Palo Alto Utilities’ services: Excellent Good Fair Poor Don't know Total
Reliability of utility services 51% N=55 38% N=41 7% N=7 2% N=2 1% N=1 100% N=107 Affordability of utility services 23% N=26 36% N=40 24% N=26 12% N=13 5% N=6 100% N=109 Community value received from the City owning and
operating its own municipal utility services 41% N=45 31% N=34 14% N=15 1% N=1 13% N=14 100% N=109 Utilities online customer self-service features 10% N=11 49% N=54 7% N=8 2% N=2 32% N=35 100% N=109 Providing opportunities for energy and water efficiency at home or business 16% N=18 43% N=47 6% N=6 6% N=7 29% N=32 100% N=111 Working hard to keep utilities prices competitive 17% N=19 29% N=32 14% N=15 10% N=11 30% N=34 100% N=111 Value of all the services Palo Alto Utilities provides for the price you pay 21% N=23 38% N=43 32% N=35 2% N=2 7% N=8 100% N=111 Ease of obtaining information or performing a transaction through the City’s website 16% N=16 36% N=38 17% N=18 7% N=8 24% N=25 100% N=106 Value of Palo Alto Utilities’ customer communications 18% N=19 39% N=43 13% N=14 6% N=6 25% N=27 100% N=110 Ease of contacting Utilities department staff 13% N=15 30% N=33 10% N=11 6% N=7 41% N=45 100% N=111 Speed of response after contacting Utilities department staff 19% N=21 20% N=22 12% N=13 1% N=2 48% N=53 100% N=111

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Table 131: Question 11 - Response Percentages and Number of Respondents without "Don't Know" Responses Please rate the following as they relate to Palo Alto Utilities’ services: Excellent Good Fair Poor Total Reliability of utility services 52% N=55 39% N=41 7% N=7 2% N=2 100% N=106 Affordability of utility services 25% N=26 38% N=40 25% N=26 12% N=13 100% N=104 Community value received from the City owning and operating its own municipal utility services 47% N=45 36% N=34 16% N=15 1% N=1 100% N=95 Utilities online customer self-service features 15% N=11 72% N=54 11% N=8 3% N=2 100% N=75 Providing opportunities for energy and water efficiency at home or business 23% N=18 60% N=47 8% N=6 8% N=7 100% N=78
Working hard to keep utilities prices competitive 24% N=19 41% N=32 20% N=15 14% N=11 100% N=77 Value of all the services Palo Alto Utilities provides for the price you pay 22% N=23 41% N=43 34% N=35 2% N=2 100% N=103 Ease of obtaining information or performing a transaction through the City’s website 20% N=16 47% N=38 23% N=18 10% N=8 100% N=81 Value of Palo Alto Utilities’ customer communications 23% N=19 52% N=43 17% N=14 8% N=6 100% N=82 Ease of contacting Utilities department staff 22% N=15 50% N=33 17% N=11 10% N=7 100% N=65 Speed of response after contacting Utilities department staff 37% N=21 38% N=22 23% N=13 3% N=2 100% N=57

Table 132: Question 12 - Response Percentages and Number of Respondents Please rate how important, if at all, you think it is for the Palo Alto community to focus on each of the following in the coming two years. Essential
Very
important
Somewhat
important
Not at all
important Total
Overall “built environment” of Palo Alto (including overall design, buildings, parks and transportation systems) 58% N=63 35% N=37 7% N=8 0% N=0 100% N=108 Overall economic health of Palo Alto 47% N=49 42% N=45 10% N=10 1% N=1 100% N=106 Overall feeling of safety in Palo Alto 56% N=61 14% N=16 30% N=33 0% N=0 100% N=110 Overall quality of natural environment in Palo Alto 39% N=42 45% N=48 16% N=17 0% N=0 100% N=107 Overall health and wellness opportunities in Palo Alto 27% N=29 37% N=40 33% N=36 4% N=4 100% N=110 Overall opportunities for education, culture and the arts 29% N=32 41% N=45 29% N=32 1% N=1 100% N=110 Residents' connection and engagement with their community 20% N=22 61% N=66 18% N=19 1% N=2 100% N=109 Reducing community greenhouse gas emissions 42% N=46 34% N=36 10% N=11 14% N=16 100% N=109 ITEM 3
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Please rate how important, if at all, you think it is for the Palo Alto community to focus on each of the following in the coming two years. Essential
Very
important
Somewhat
important
Not at all
important Total
Increasing local solar generation capacity within city boundaries 37% N=41 29% N=31 23% N=26 11% N=12 100% N=110 Increasing electric storage capacity within city boundaries 31% N=34 35% N=39 27% N=30 7% N=7 100% N=110 Faster notification systems (online, mobile or email) for Utilities billing issues, efficiency tips, outage information 16% N=18 14% N=15 49% N=54 21% N=23 100% N=109 Faster notification systems (online, mobile or email) for public safety issues 27% N=29 29% N=32 36% N=39 8% N=9 100% N=109 *This question did not have a "don't know" option.

Table 133: Question 13 - Response Percentages and Number of Respondents With “Don’t Know” Responses In a typical week, how likely are you to: Very likely
Somewhat
likely
Somewhat
unlikely
Very
unlikely
Don't
know Total
Participate in organized group activities (such as clubs, sports teams, volunteer your time, attend church/temple) 43% N=48 17% N=19 20% N=22 19% N=21 0% N=0 100% N=110 Spend quality time with local friends, family, and/or
neighbors 52% N=57 44% N=47 2% N=3 2% N=2 0% N=0 100% N=109

Table 134: Question 13 - Response Percentages and Number of Respondents Without "Don't Know" Responses In a typical week, how likely are you to: Very likely
Somewhat
likely
Somewhat
unlikely
Very
unlikely Total
Participate in organized group activities (such as clubs, sports teams, volunteer your time, attend church/temple) 43% N=48 17% N=19 20% N=22 19% N=21 100% N=110 Spend quality time with local friends, family, and/or neighbors 52% N=57 44% N=47 2% N=3 2% N=2 100% N=109

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Table 135: Question 14 - Response Percentages and Number of Respondents What mode of transportation do you use most for your typical daily needs for getting around town? Percent Number Driving 59% N=65
Walking 15% N=16
Biking 26% N=29
Bus 0% N=0
Train 0% N=0
Free shuttle 0% N=0
Taxi 0% N=0
Uber/Lyft or similar rideshare service 0% N=0
Carpooling 0% N=0
Total 100% N=110
* This question did not have a “don’t know” option.

Table 136: Question 15 - Response Percentages and Number of Respondents In a typical week, how likely are you to: Very convenient Somewhat convenient Somewhat inconvenient Very inconvenient Total Walking 28% N=28 46% N=45 19% N=19 7% N=7 100% N=99
Biking 49% N=48 37% N=36 7% N=6 8% N=8 100% N=98
Bus 4% N=3 17% N=16 42% N=40 37% N=36 100% N=95
Train 6% N=6 35% N=34 32% N=31 26% N=25 100% N=96
Free shuttle 14% N=12 27% N=24 31% N=27 29% N=25 100% N=88 Taxi 7% N=6 28% N=26 33% N=30 32% N=29 100% N=92
Uber/Lyft or similar rideshare service 38% N=37 28% N=27 12% N=12 23% N=23 100% N=98 Carpooling 6% N=6 35% N=33 24% N=23 36% N=34 100% N=96
* This question did not have a “don’t know” option.

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Table 137: Question 16 - Response Percentages and Number of Respondents with "Don't Know" Responses If you plan to purchase a new car within the next two
years, what is the likelihood of it being: Very likely
Somewhat
likely
Somewhat
unlikely
Very
unlikely Don't know Total
All-electric 43% N=42 27% N=27 10% N=9 8% N=8 12% N=12 100% N=98 Plug-in hybrid 17% N=17 37% N=36 21% N=20 15% N=15 9% N=9 100% N=97 Hydrogen fuel cell 3% N=3 6% N=6 15% N=15 50% N=49 25% N=24 100% N=96 Other 10% N=7 3% N=3 4% N=3 16% N=12 67% N=50 100% N=74

Table 138: Question 16 - Response Percentages and Number of Respondents without "Don't Know" Responses If you plan to purchase a new car within the next two years, what is the likelihood of it being: Very likely
Somewhat
likely
Somewhat
unlikely
Very
unlikely Total
All-electric 48% N=42 31% N=27 11% N=9 9% N=8 100% N=87 Plug-in hybrid 19% N=17 41% N=36 23% N=20 17% N=15 100% N=88 Hydrogen fuel cell 4% N=3 8% N=6 20% N=15 67% N=49 100% N=72 Other 29% N=7 11% N=3 13% N=3 47% N=12 100% N=25

Table 139: Question 17 - Response Percentages and Number of Respondents with "Don't Know" Responses Palo Alto is committed to addressing climate change by
engaging in strategies that reduce Greenhouse Gas
Emissions (GHGs). Space heating is the largest source of GHG in most Palo Alto homes, followed by water heating.

What is the likelihood of you… Very likely
Somewhat
likely
Somewhat
unlikely
Very
unlikely Don't know Total
Replacing your gas water heater with a heat pump water
heater when you are ready to replace the water heater? 20% N=22 26% N=29 18% N=19 19% N=21 17% N=19 100% N=110 Replacing your gas furnace with a heat pump HVAC
system (that provides heating and cooling) when you are ready to replace the furnace? 21% N=22 24% N=26 14% N=15 23% N=25 19% N=20 100% N=109

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Table 140: Question 17 - Response Percentages and Number of Respondents without "Don't Know" Responses Palo Alto is committed to addressing climate change by engaging in strategies that reduce Greenhouse Gas Emissions (GHGs). Space heating is the largest source of GHG in most Palo Alto homes, followed by water heating. What is the likelihood of you… Very likely
Somewhat
likely
Somewhat
unlikely
Very
unlikely Total
Replacing your gas water heater with a heat pump water heater when you are ready to replace the water heater? 24% N=22 32% N=29 21% N=19 23% N=21 100% N=91 Replacing your gas furnace with a heat pump HVAC system (that provides heating and cooling) when you are ready to replace the furnace? 25% N=22 30% N=26 17% N=15 28% N=25 100% N=89

Demographic Questions

Table 141: Question D1 - Response Percentages and Number of Respondents What impact, if any, do you think the economy will have on your family income in the next 6 months? Do you think the impact w ill be: Percent Number
Very positive 1% N=1
Somewhat positive 12% N=14
Neutral 42% N=47
Somewhat negative 44% N=49
Very negative 1% N=1
Total 100% N=112

Table 142: Question D2 - Response Percentages and Number of Respondents What is your employment status? Percent Number
Working full time for pay 51% N=57
Working part time for pay 11% N=12
Unemployed, looking for paid work 0% N=0
Unemployed, not looking for paid work 3% N=3
Fully retired 35% N=40
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What is your employment status? Percent Number
College student, unemployed 0% N=0
Total 100% N=112

Table 143: Question D3 - Response Percentages and Number of Respondents Do you work inside the boundaries of Palo Alto? Percent Number Yes, outside the home 36% N=39
Yes, from home 15% N=17
No 49% N=53
Total 100% N=108

Table 144: Question D4 - Response Percentages and Number of Respondents How many years have you lived in Palo Alto? Percent Number Less than 2 years 6% N=6
2 to 5 years 18% N=19
6 to 10 years 8% N=9
11 to 20 years 14% N=16
More than 20 years 55% N=60
Total 100% N=111

Table 145: Question D5 - Response Percentages and Number of Respondents Which best describes the building you live in? Percent Number One family house detached from any other houses 62% N=70 Building with two or more homes (duplex, townhome, apartment or condominium) 36% N=40 Mobile home 0% N=0
Other 2% N=2
Total 100% N=112

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Table 146: Question D6 - Response Percentages and Number of Respondents Do you rent or own your home? Percent Number
Rent 42% N=46
Own 58% N=65
Total 100% N=112

Table 147: Question D7 - Response Percentages and Number of Respondents About how much is your monthly housing cost for the place you live (including rent, mortgage payment, property tax, property insurance and homeowners' association (HOA) fees)? Percent Number Less than $500 per month 4% N=4
$500 to $999 per month 5% N=5
$1,000 to $1,499 per month 5% N=5
$1,500 to $1,999 per month 16% N=16
$2,000 to $2,499 per month 13% N=13
$2,500 to $2,999 per month 9% N=8
$3,000 to $3,499 per month 12% N=12
$3,500 to $3,999 per month 5% N=5
$4,000 to $4,499 per month 0% N=0
$4,500 to $4,999 per month 0% N=0
$4,500 to $4,999 per month 6% N=6
$5,500 to $5,999 per month 2% N=2
$6,000 to $6,499 per month 5% N=4
$6,500 to $6,999 per month 1% N=1
$7,000 to $7,499 per month 1% N=1
$7,500 to $7,999 per month 1% N=1
$8,000 to $8,499 per month 5% N=5
$8,500 to $8,999 per month 2% N=2
$9,000 to $9,499 per month 0% N=0
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About how much is your monthly housing cost for the place you live (including rent, mortgage payment, property tax, property insurance and homeowners' association (HOA) fees)? Percent Number $9,500 to $9,999 per month 5% N=5
$10,000 or more per month 3% N=3
Total 100% N=99

Table 148: Question D8 - Response Percentages and Number of Respondents Do any children 17 or under live in your household? Percent Number No 56% N=62
Yes 44% N=48
Total 100% N=110

Table 149: Question D9 - Response Percentages and Number of Respondents Are you or any other members of your household aged 65 or older? Percent Number No 64% N=71
Yes 36% N=40
Total 100% N=111

Table 150: Question D10 - Response Percentages and Number of Respondents How much do you anticipate your household's total income before taxes will be for the current year? (Please include in your total income money from all sources for all persons living in your household.) Percent Number Less than $25,000 3% N=2
$25,000 to $49,999 11% N=11
$50,000 to $74,999 13% N=12
$75,000 to $99,999 7% N=6
$100,000 to $149,999 14% N=13
$150,000 to $199,999 8% N=7
$200,000 to $249,999 15% N=14
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How much do you anticipate your household's total income before taxes will be for the current year? (Please include in your total income money from all sources for all persons living in your household.) Percent Number $250,000 to $299,999 6% N=6
$300,000 to $349,999 0% N=0
$350,000 to $399,999 1% N=1
$400,000 to $449,999 4% N=4
$450,000 to $499,999 18% N=17
$500,000 or more 0% N=0
Total 100% N=94

Table 151: Question D11 - Response Percentages and Number of Respondents Are you Spanish, Hispanic or Latino? Percent Number
No, not Spanish, Hispanic or Latino 99% N=105
Yes, I consider myself to be Spanish, Hispanic or Latino 1% N=1

Table 152: Question D12 - Response Percentages and Number of Respondents What is your race? (Mark one or more races to indicate what race(s) you consider your self to be.) Percent Number American Indian or Alaskan Native 0% N=0
Asian, Asian Indian or Pacific Islander 30% N=30
Black or African American 1% N=1
White 68% N=68
Other 3% N=3
Total 100% N=100
Total may exceed 100% as respondents could select more than one option.

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Table 153: Question D13 - Response Percentages and Number of Respondents In which category is your age? Percent Number
18 to 24 years 0% N=0
25 to 34 years 10% N=10
35 to 44 years 17% N=18
45 to 54 years 24% N=25
55 to 64 years 18% N=19
65 to 74 years 21% N=22
75 years or older 11% N=11
Total 100% N=106

Table 154: Question D14 - Response Percentages and Number of Respondents What is your gender? Percent Number
Female 50% N=52
Male 48% N=50
Identify in another way 2% N=2
Total 100% N=104

Table 155: Question D14 - Response Percentages and Number of Respondents What is your sexual orientation? Percent Number
Heterosexual 89% N=91
Lesbian 0% N=0
Gay 4% N=4
Bisexual 2% N=2
Identify another way 6% N=6
Total 100% N=103

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Appendix D: Verbatim Responses to Open -ended
Questions from Open Participation Survey
Following are responses to questions 18 and 19. Responses are presented here in verbatim form, including any typographical, grammatical or other mistakes. Responses are in alphabetical order.

Question 18: As a resident of Palo Alto, what one change could the City make that would make you happier?
• Address housing affordability
• Address speeding on residential streets.
• Admit that affordable housing in Palo Alto is a myth unless subsidized by the state/federal gov't. • Agressively zone for more housing, at expense of more office space. Trade off zoning to allower larger, taller developments, but with a larger below-market or subsidized component. Decide what that tradeoff might be, so a developer can have a predictable process. In all, a whole lot more housing, some of it BMR.
• Allow autopay for bills to the city (e.g. tax payments) • Approve as much housing as possible, all over the city • Attend to south Palo Alto comprehensive planning (improving transit, bike, walk options, and making Cubberley functional) to support all of the housing the city is zoning for San Antonio Road in south Palo Alto. This part of south PA took the last 1,000 new units. We have supported affordable housing development in our neighborhood, and the city continues to fail to provide fair distribution of services here. Leave City Hall and spend time in this part of the city to understand it.

City staff, on several recent projects (grade separations, Cubberley, San Antonio planning , Eden Housing) , has seemed VERY unfamiliar with this area. Google maps is a very poor substitute for visiting the area WITH residents to understand what it is like to live here and how things work (and don't work) here. The city cannot plan well, if staff and consultants don't understand what is already there and how it is working.
• Attract competent support workers who can help with home maintenance, care giving • Better response from public works
• Better street sweeping after storms
• Better traffic enforcement!
• better traffic management. more growth and poor traffic design make the roads seems like they are always clogged. very bad for the environment as well as residents' satisfaction • bike lane barriers
• Bike safety along Bryant/Embarcadero add tunnel at Seal • Build a grade-separated bike/pedestrian crossing over the railroad tracks and Alma in South Palo Alto because we have none.
• build housing
• Build more housing
• Build more housing for the missing middle
• Building better bicycling infrastructure
• building more housing at all levels of affordability
• Cameras on Univ and Stanford shopping to help catch thieves • Cap of 5% on rent increases per year
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• Change the setback rules so I can install an electric heat pump HVAC system with the modern quiet equipment instead of sitting on ancient 1950's setback rules that are no longer sensible and prohibit us spending way too much money to make this transition. • City employees and electeds to have respect for neighbors' deep research, extraordinary time and treasure spent to be treated as an equal against deep-pocketed highly influential private schools/businesses; give neighbors a true seat at the table with regard to development. • Continue to make multimodal transportation a priority. It is critical to support alternative modes of transportation beyond cars. Cars cannot help make our community safe and livable with the projected growth and density of housing. It is critical to improve our streets and infrastructure to support cycling, public options, and pedestrian traffic. The transportation department has done an excellent job but Palo Alto is barely in pace with what other cities are doing. Single person driving is not the answer.
• Create more opportunities for affordable housing
• Creating a greater feeling of safety
• Develop housing for the teachers of this community.
• Extra tax on vacant houses & use that money to help homeless people. • Far lower barriers to home improvements and developments. The city makes everything too costly, hard, AMD too dependent on personal opinion or demeanor of staff you happen to get. • Fewer NIMBYs including on City Council
• Figuring out how to add more housing, low cost and market rate • Fix the potholes
• Fixing potholes in roads
• Focus on increasing the safety in the city
• Focus on more affordable housing and pushing back against developers trying to maximize profit rather than that goal
• Focus on the community of people living here. Please don't cater to those with money who are not honest and abide by the rules like Castilleja. And please explore getting rid of short term AirBnB to help with the housing needs. There is plenty of unused housing in Palo Alto and what appears to be large investors owning these homes and apartments. Define the demographics of those you want to provide housing for and then see what inventory already exists in the AirBnB arena. Many other cities, including Santa Barbara, have done this to provide housing especially for those working in or near Santa Barbara.
• For all of Palo Alto, a more efficient and frequent public transportation to California Ave., University Ave. area, Stanford Shopping Center. New small department store more upscale than Target or Penny's . Calif. Ave. has a good hardware store, maybe place a good general clothing dept. store near it. If it were good people would patronize it.
• Get rid of all the homeless people sleeping downtown
• Get the Aviation Authorities to stop routing landing planes over Palo Alto. They should be going down the bay.
• Greenlight more ADUs. You are making housing less available and less affordable • Have a stronger "customer service" orientation to citizens on basic services. Had some very negative interaction experiences with utilities support and permitting process. Not sure why, but people responding to question and issues seem pretty negative. • Have city council spend less on outside consultants and make decisions faster • Have more interactions with neighbors. Newer neighbors coming in are not as friendly. • Have the city focus more on local livability issues (roads, parking, public safety, etc.) and less on "save the world" issues
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• Having one or more libraries open on Sundays; having Community Services open between Christmas and New Years....times when people are most likely to use these services. • High density built environment, including housing, to make walking and cycling the best and fastest way to get around. Push car parking to the outskirts. More bike lanes and slower roads for driving.

Person-first design rather than car-first.
• If the city wants a natural gas tax revenue stream, add it to our property tax bill because it's a tax. • I'm pretty happy as it is.
• Improved bicycle facilities
• Increase library hours
• Keep 5G out of Palo Alto, or at the very least keep it out of residential areas and away from schools. • keep cars from speeding and running stop signs in the neighborhoods, especially on routes that kids use for biking and walking
• Kindness and respect in all dealings
• Leave Churchill Ave open and readjust lights to be demand based to allow traffic to flow more easily • less property crime, better tree maintenance
• Less restaurants and more normal small businesses downtown, like it used to be. Music shop, book stores, not those high end shops.
• less traffic
• Limit cars commenting in our city and educating business commuters to follow traffic rules(ex speed limit) and respect bikers and walkers when they enter our city boundary. • Limit multi-unit housing to transit centers (University and Cal Ave) and major thoroughfares (El Camino, University, Oregon Expressway). Offer bigger rebates for heat pumps and more flexibility for placement of the outdoor components
• listen to the neighborhood groups who spend time and money on figuring out solutions to issues (i.e. the NevCap and PNQL groups)
• Make biking and public trans more accessible
• MAKE GAS LEAF BLOWERS ILLEGAL- ENFORCE TICKETS FOR VIOLATIONS- I SEE (HEAR) SO MANY VIOLATIONS.
• Make our library system part of the Santa Clara county library system • Make the streets smoother for bicycles. Too many holes, uneven surfaces (Not due to road under construction) on the streets. Streets get resurfaced then months later it gets dug up and the street is no longer smooth.
• More competitive grocery stores
• More afforable housing for low/middle income folks
• more affordable housing
• More affordable housing
• More affordable housing
• More affordable housing stock
• More affordable housing.
• More affordable senior housing
• More protected bike lanes
• More responsive city council: get stuff DONE
• More traffic enforcement
• NA
• NA
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January 23, 2023