Amendment
Issued January 1, 2026 to
Amendment
Issued January 1, 2021 to
Appendix 1, as amended, effective July 22, 2002
Appendix 2, effective July 22, 2002
Appendix 7 effective July 25, 2007
Appendix 10 effective December 18, 2012 Amendment
effective October 6, 2015
Amendment effective December 17, 2018
Order Form 11 effective October 12, 2019
(collectively “the Appendices”) to
Software End- User License Agreement (the “Agreement”) C14151181 effective July 22, 2002 between
CITY OF PALO ALTO ("Licensee") and
SAP Public Services, Inc. ("SAP")
As of the issuance date of January 1, 202 6, this Amendment modifies the Agreement, as amended by the above-referenced Appendices, all of which are incorporated herein by reference, between the parties. In any instance in which a provision of this Amendment contradicts or is inconsistent with the provisions of the Agreement, as amended by the Appendices, the provisions of this Amendment shall prevail and govern and the contradicted or inconsistent provisions of the Agreement, as amended by the Appendices, which shall be deemed amended accordingly.
SAP and Licensee agree that the Agreement, as amended by the Appendices, is hereby modified by this Amendment as follows:
1) The attached two-page document entitled “SAP 2026 Maintenance & Support Renewal” for January 1, 2026 – December 31, 2026, for SAP maintenance and enterprise support services is added to the Agreement, as amended by the Appendices. The maintenance and support fees and dates provided in the Agreement, as modified by the Appendices, are modified and/or extended as provided in t he attached document entitled “SAP 2026 Maintenance & Support Renewal”, except, in event of a conflict, the following shall control over the attached document entitled “SAP 2026 Maintenance & Support Renewal”
Contract Year Cost
1/1/2026 – 12/31/2026 $334,354.95
Total Not to Exceed* $334,354.95
* Provided Licensee does not acquire additional licenses in 2026 beyond what is contemplated in the attached document entitled “SAP 2026 Maintenance & Support Renewal.”
Docusign Envelope ID: ADE2A4C6-12C4-4A9E-8C71-759E70C82A0B
EXCEPT AS HEREIN PROVIDED, NONE OF THE PROVISIONS OF THE AGREEMENT, AS MODIFIED BY THE APPENDICES, SHALL BE AFFECTED BY THIS AMENDMENT.
ACCEPTED BY:
ACCEPTED BY:
SAP Public Services, Inc. CITY OF PALO ALTO
By: ____________________________ By: ____________________________
Name: _________________________
Title: ___________________________
Date: ___________________________
Name: _________________________
Title: ___________________________
Date: __________________________
APPROVED AS TO FORM:
By:_____________________________
City Attorney or Designee
Attachment:
“SAP 2026 Maintenance & Support Renewal”
Docusign Envelope ID: ADE2A4C6-12C4-4A9E-8C71-759E70C82A0B Assistant General Counsel
11/19/2025
Cameron Loyal
SAP 2026 Maintenance & Support Renewal
October 30, 2025
SAP Public Services, Inc.
Ronald Reagan Building
International Trade Center
1300 Pennsylvania Ave., N.W.,
Suite 600
Washington, DC 20004
City of Palo Alto USA
250 Hamilton Ave
PALO ALTO CA 94301
United States
Dear Customer,
The purpose of this letter is to provide you with a projection of estimated fees in advance of your 2026 support invoice(s) from SAP, to assist you when preparing new purchase orders for your next term of maintenance.
The projection below estimates your fees to be invoiced under your support contracts with SAP. The net values include any CPI price increase, where applicable and consistent with terms of your contract(s).
Order ID Settlement Settlement Base
Start End USD
MT%* Net Value
USD
Tax Amt
USD
Total Amt
USD
10209000 01.01.2026 31.12.2026 12,000.00 42.000 5,040.00 0.00 5,040.00 CMS ID 3060080552 Appendix 2 BSI.
Old PO No:
New PO No:
C14151181
C14151181
10407258 01.01.2026 31.12.2026 330,422.00 24.761 81,815.79 0.00 81,815.79 CMS ID 3060081483 App endix 7 Add'l Engines/Users.
Old PO No:
New PO No:
C14151181
C14151181
10407262 01.01.2026 31.12.2026 438,568.00 24.761 108,593.82 0.00 108,593.82 CMS ID 3060081486 Am end 2 to App 1 - Enterprise support.
Old PO No:
New PO No:
C14151181
C14151181
11034558 01.01.2026 31.12.2026 333,481.00 24.761 82,573.23 0.00 82,573.23 CMS ID 3060131386 Appendix 10.
Old PO No:
New PO No:
C14151181
C14151181
Docusign Envelope ID: ADE2A4C6-12C4-4A9E-8C71-759E70C82A0B 13609096 01.01.2026 31.12.2026 227,503.39 24.761 56,332.11 0.00 56,332.11 CMS ID 3061175970 Order Form 11 - Eff. 12 Oct, 2019 Old PO No:
New PO No:
C14151181
C14151181
TOTAL 334,354.95 0.00 334,354.95
Need a purchase order to appear in your next invoices?
SAP now offers a new self-service portal called SAP for Me. In it you can find all the information you need to submit your PO number or select no PO number required*:
Provide PO Information
*Subject to 3 decimal rounding.
**If you need to update your PO information and for any reason you cannot access SAP for Me, please reply to [email protected], For the billing team to be able to add it in the system and match it with the correct contract, we would like to request the following basic data to be provided:
CMS/Case ID (Contract Management System) 10-digit case number (information located in the Header/ Footer of your contract and/or in your previous invoice) Quote ID (information located in the footer of your contract) or attach a copy of the contract if you can’t find the CMS/Case ID or Quote ID or SAP Order number (you can find this reference in your previous invoice)
If you require the help of our team, you can submit your question or supply an alternative contact for future PO Projections via the Get Assistance button in SAP for Me.
This document and the attached projection are non-binding, are provided for your information only and do not alter or amend your agreements with SAP, including your duties to pay maintenance fees to SAP.
This projection covers software maintenance/support details with regard to software licensed under your agreements in place with SAP at the time of this projection only. Any other license types such as subscription fees are excluded from this projection. SAP reserves all rights under its agreement(s) with you. This document is subject to all Confidentiality and/or Proprietary Information provisions of the Software End User License Agreement between Licensee and SAP. The projection may include applicable taxes that may be due, based on the tax rates and other information available to SAP at the time of the projection. With respect to your Tax/VAT ID, a valid direct pay permit or tax-exempt certificate must be provided to SAP no later than before invoicing.
Your invoice(s) from SAP may vary from the projection due to a number of factors including but not limited to licensing of additional software from SAP, changes to taxes, CPI increase and correction of errors. In the event of any variance between the projection and your invoice(s) from SAP, the invoice(s) shall prevail. All fees are to be paid in accordance with your agreements with SAP.
Kindest regards,
SAP Finance
Copied to: SAP Account executive - SAP AR Analyst: Mary Lou Gamba Docusign Envelope ID: ADE2A4C6-12C4-4A9E-8C71-759E70C82A0B