November 24,2025
LifeMoves Palo Alto Outreach Plan
LifeMoves, the City of Palo Alto’s contracted outreach provider and the region’s largest nonprofit addressing homelessness, delivers street-based engagement, shelter, and supportive services with the goal of helping as many Palo Altans as possible move toward housing stability and ensuring those most in need are prioritized and ready for HomeKey when it opens. LifeMoves’ Outreach focuses on engaging the highest-need individuals in Palo Alto, including those with high VI-SPDAT 1 scores, those known to service providers, and RV dwellers. Key strategies include:
● Targeted outreach to individuals with high vulnerability scores. ● Supporting clients to enroll in Here4You 2 if they are not already registered. ● Encouraging clients already enrolled to ensure that their Palo Alto connection was shared with the hotline.
● For Palo Altans historically resistant to services outside of Palo Alto, explore the HomeKey site as an option to increase engagement and enrollment.
Focus Areas:
● Highest vulnerability individuals
● High-profile cases in the City
● RV dwellers
What We’ve Done So Far
● Identified individuals who are willing to give up RVs once they receive placement at HomeKey.
● Connected individuals who identify as Palo Altans to Here4You. ● Conducted continuous outreach to RV dwellers, providing information on available services and supports.
2 Here4You is the 24-hour hotline and entry point for any shelter bed in Santa Clara County, including Palo Alto Homekey.
1 An assessment that measures vulnerability to prioritize housing and services. 2550 Great America Way, Suite 201
Santa Clara, CA 95054
650.685.5880
www.lifemoves.org
● Focused engagement on individuals most visible to the City. ● Collaborated closely with the Palo Alto Police Department, particularly regarding RVs scheduled for towing and repeat public nuisance cases. ● Maintained strong partnerships with other service providers to ensure coordinated support for community members by coordinating closely with Abode Services, Peninsula Healthcare, and Bill Wilson Center to identify, engage, and support individuals for HomeKey.
How Outreach is Currently Going
Outreach is progressing with positive engagement from clients. Many individuals are responsive to support offers and enrollment opportunities. Continued coordination with City and partners is helping address challenges with engagement and documentation readiness.
Next Steps
● Continue communication and coordination with the City and provider partners, and collaborate with the Santa Clara County Office of Supportive Housing to align on referral criteria, prioritization, and client readiness. ● Prepare clients for the HomeKey launch in early 2026, including enrollment, documentation, and service connection support.
● Increase targeted outreach efforts as the program launch approaches.
Provider Partner Coordination
LifeMoves is actively working with partners to align outreach, share information, and support clients:
● Partnering with Peninsula Healthcare Connection to identify individuals with significant health needs.
● Coordinating with Move Mountain View and The Karat School Project to identify families living in RVs and other potential program candidates. ● Ensuring that individuals affected by the Downtown Streets Team closure have been incorporated into OSC for continued engagement. 2550 Great America Way, Suite 201
Santa Clara, CA 95054
650.685.5880
www.lifemoves.org