Palo Alto City Council
March 23, 2026

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AMENDMENT NO. 4 TO CONTRACT NO. S18165157BETWEEN THE CITY OF PALO ALTO ANDSMART ENERGY SYSTEMS, INCThis Amendment No. 4 (this “Amendment”) to Contract No. S18165157 (the “Contract” as defined below) is entered into as of March 16th, 2026, by and between the CITY OF PALO ALTO, a California chartered municipal corporation (“CITY”), and SMART ENERGY SYSTEMS, INC., dba SMART ENERGY WATER, a Delaware corporation (“CONSULTANT”). CITY and CONSULTANT are referred to collectively as the “Parties” in this Amendment.R E C I T A L SA. The Contract (as defined below) was entered into by and between the Partieshereto for the provision and deployment of a comprehensive customer engagement portal (the SEW Portal) and mobile solutions services for City’s residential, commercial, industrial, and institutional customers utilizing natural gas, electricity, water, sewer, fiber, refuse, and storm drainage services, as detailed therein. B. The Parties now wish to amend the Contract to extend the term by three years toMarch 31, 2029, and increase total compensation to Contractor by Nine Hundred Seventy-Two Thousand Six Hundred and Twenty-Five Dollars ($972,625) to a new total not-to-exceed amount of Two Million Two Thousand Seven Hundred Seventy-One Dollars ($2,002,771) over the full term of the Contract, as detailed herein. NOW, THEREFORE, in consideration of the covenants, terms, conditions, and provisions of this Amendment, the Parties agree:SECTION 1. Definitions. The following definitions shall apply to this Amendment:a.Contract. The term “Contract” shall mean Contract No. S18165157between CONSULTANT and CITY, dated October 17, 2017, as amended by:Amendment No. 1, dated October 7, 2019Amendment No. 2, dated October 11, 2022Amendment No. 3, dated April 1, 2023 b.Other Terms. Capitalized terms used and not defined in this Amendmentshall have the meanings assigned to such terms in the Contract.SECTION 2. Section 2 “TERM” of the Contract is hereby amended to read as follows: “SECTION 2. TERM.” The term of this Agreement shall be from the date of its full execution through March 31, Vers.: Aug. 5, 2019 Page 2 of 35
2029, unless terminated earlier pursuant to Section 19 (Termination) of this Agreement.“Amendment 4 Extension Term” refers to the period commencing April 1, 2026, through March 31, 2029.” SECTION 3. Section 4 “NOT TO EXCEED COMPENSATION” of the Contract is hereby amended to add the following: “SECTION 4. NOT TO EXCEED COMPENSATION”During the Amendment 4 Extension Term, the compensation to be paid to CONSULTANT for performance of the Supplemental Services shown in Exhibit A-2 as specific to this Fourth Amendment shall be based on the compensation structure detailed in Exhibit C-3, entitled “COMPENSATION – Amendment 4 (added),” including any reimbursable expenses specified therein, and the maximum total compensation shall not exceed Nine Hundred Seventy-Two Thousand Six Hundred and Twenty-Five Dollars ($972,625) Any work performed or expenses incurred for which payment would result in a total exceeding the maximum compensation set forth in this Section 4 shall be at no cost to the CITY. The total maximum compensation to be paid to CONSULTANT for performance of the Services described in Exhibit “A”, Exhibit “A-1”, and Exhibit “A-2”, shall not exceed Two Million Seventeen Thousand One Hundred Seventy-One Dollars ($2,002,771) over the entire Contract Term. SECTION 4. The following exhibit(s) to the Contract is/are hereby amended or added, as indicated below, to read as set forth in the attachment(s) to this Amendment, which is/are hereby incorporated in full into this Amendment and into the Contract by this reference:a. Exhibit “A-2” entitled “SUPPLEMENTAL SCOPE OF SERVICES - AMENDMENT 4”,ADDEDb. Exhibit “B” entitled “SCHEDULE OF PERFORMANCE”, AMENDED, REFLECTSAMENDMENT 4 TERM ONLY.c. Exhibit “C-3” entitled “COMPENSATION, AMENDMENT 4”, ADDED.d. Amendment 4 Appendices, ADDED, entitled:i. “Appendix 1 - Order Form for Smart Energy Water Cloud Services Subscription”ii. “Appendix 2 - Subscription Order Form for SEW Max Support Plan”iii. “Appendix 3 - Statement of Work for System Re-integration with the City’s SAPERP S/4HANA”iv. “Appendix 4 - Statement of Work for Web Portal Upgrade to Version 11 (V11)”a. Appendix A - V11 Modules and Functionality To Be Implementedb. Appendix B - CHANGE REQUESTS AND CUSTOMIZATIONS IN VERSION 7.0c. Appendix C - RACI Matrix Vers.: Aug. 5, 2019 Page 3 of 35
SECTION 5. Legal Effect.Except as modified by this Amendment, all other provisions of the Contract, including any exhibits thereto, shall remain in full force and effect.SECTION 6. Incorporation of Recitals. The recitals set forth above are terms of this Amendment and are fully incorporated herein by this reference. (SIGNATURE BLOCK FOLLOWS ON THE NEXT PAGE.) Vers.: Aug. 5, 2019 Page 4 of 35
SIGNATURES OF THE PARTIESIN WITNESS WHEREOF, the Parties have by their duly authorized representatives executed this Amendment effective as of the date first above written.CITY OF PALO ALTO____________________________City Manager APPROVED AS TO FORM:____________________________City Attorney or designeeSMART ENERGY SYSTEMS, INC., dba SMART ENERGY WATER By:______________________________Name: Title: By:______________________________Name: Title: Attachments: EXHIBIT “A-2” – SUPPLEMENTAL SCOPE OF SERVICES, AMENDMENT 4 ADDEDEXHIBIT “B” – SCHEDULE OF PERFORMANCE, AMENDED, REFLECTS AMENDMENT 4 TERM ONLYEXHIBIT “C-3” – COMPENSATION, AMENDMENT 4”, ADDEDAMENDMENT 4 APPENDICES, ADDED, ENTITLED: I. “AMENDMENT 4 APPENDIX 1 - ORDER FORM FOR SMART ENERGY WATER CLOUDSERVICES SUBSCRIPTION”II. “AMENDMENT 4 APPENDIX 2 - SUBSCRIPTION ORDER FORM FOR SEW MAXSUPPORT PLAN”III. “AMENDMENT 4 APPENDIX 3 - STATEMENT OF WORK FOR SYSTEM RE-INTEGRATION WITH THE CITY’S SAP ERP S/4HANA”IV. “AMENDMENT 4 APPENDIX 4 - STATEMENT OF WORK FOR WEB PORTAL UPGRADETO VERSION 11 (V11)”A. APPENDIX A - V11 MODULES AND FUNCTIONALITY TO BE IMPLEMENTEDB. APPENDIX B - CHANGE REQUESTS AND CUSTOMIZATIONS IN VERSION 7.0C. APPENDIX C - RACI MATRIX

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EXHIBIT “A-2” SUPPLEMENTAL SCOPE OF SERVICES AMENDMENT 4(ADDED)In the event of a conflict between the contents of (i) Exhibit A-2 and (ii) Amendment 4 Appendices 1-4, the latter shall govern. Tasks Pursuant to Amendment 4: 1. Annual Subscription for Amendment 4 Extension Term for Web Portal – Amendment 4 Appendix 1. The Parties hereby agree that the annual subscription fees for its current subscriptions during the period commencing April 1, 2026, through March 31, 2029(the “Amendment 4 Extension Term”) will be the rates shown in Exhibit C-3, this includes:a. 31,000 SCM Users b. 35 Customer Service Portal (CSP) Admin users2. Annual Subscription for Amendment 4Extension Term for Mobile Application - Amendment 4 Appendix 1.Implement and provide the option for customers to use a mobile application on their phone.Subscription fees shall become due upon the commencement of the implementation of mobile applications. This includes: a. 31,000 SCM Users b. 35 Customer Service Portal (CSP) Admin users3. Text Short Message Service (SMS) Notification Services – Amendment 4 Appendix 1 a. Implement and provide the option for customers to receive text notifications for SCM billing module-related notifications (e.g., new monthly invoice and late notices). Subscription fees shall become due upon the commencement of the implementation of text message notification services. 4. WeSmart Chatbot (Advanced) - Amendment 4 Appendix 1 a.Implement and provide the option for customers to use chatbot features with the web portal and mobile apps. Subscription fees shall become due upon the commencement of the implementation of WeSmart Chatbot.b. Features include FAQ, Billing, Payment, Live Chat, and Usage 5. Additional Test Environment (Non-Prod) - Amendment 4 Appendix 1 a. Provides a stand-alone and dedicated User Acceptance Testing (UAT) environment dedicated to long-term project testing (e.g., AMI) as required. 6. Single Sign On (SSO) Integration - Amendment 4 Appendix 1 a. CONSULTANT will set up SCM (Smart Customer Mobile) as an Identity Provider for a SAML-based Single Sign On (SSO) integration with CITY 3rd Party Applications, to be identified by CITY. 7. Max Support Plan - Amendment 4 Appendix “2” a. Extends the “max support” option for additional dedicated SEW resources and services to resolve complicated SCM and integration issues in a timely manner Vers.: Aug. 5, 2019 Page 6 of 35

8.System Re-integration with the City’s SAP S/4HANA on Version 7 (V7) - Amendment 4 Appendix 3. Vendor will integrate the existing Version 7 (V7) web portal with the City’s upgraded SAP S/4HANA environment prior to upgrading the portal to Version 11 (V11). 9. Upgrade Web Portal to Version 11 (V11) - Amendment 4 Appendix 4. Vendor will upgrade the current web portal version from Version 7 (V7) to Version 11 (V11). 10. Additional Enhancements: In anticipation of required enhancements, Consultant shall provide up to $45,000 worth of software enhancements to the City upon the City’s request and approval in writing using the Change Control Process as discussed in Exhibit A section VIII in the original agreement and billed based on a fixed-fee basis. These enhancements may include, but are not limited to, the following:a. Add/change/enhance software modules b. Add/change/enhance features c. Add/change/enhance reporting d. Add/change/enhance API integrations or other integration between SCM®and the various City business systems and hosted environments e. Add/change/enhance the City’s SAP environments

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EXHIBIT “B” SCHEDULE OF PERFORMANCE, (REFLECTS AMENDMENT 4 TERM ONLY) In the event of a conflict between the contents of (i) Exhibit B and (ii) Amendment 4 Appendices 1-4, the latter shall govern. CONSULTANT shall perform the Services to complete each milestone within the number of days/weeks specified below for each task in scope. The time to complete each milestone may be increased or decreased by mutual written agreement of the project managers for CONSULTANT and CITY so long as all work is completed within the term of the Agreement. CONSULTANT shall provide a detailed schedule of work consistent with the schedule. The total duration of system set up, deployment and stabilization will be completed within 365 days from the service effective date of April 1, 2026. Tasks Pursuant to Amendment 4 Task Phase SES Deliverables City Deliverables Completion Date 1Annual SCM Subscription services extended (Web Portal) Functioning portal with the My Account, Usage, Billing, Services, and Notification modules operational Amendment No. 4 approval Upon Amendment effective date2 Annual SCM Subscription services extended (Mobile Application) Functioning mobile app with the My Account, Usage, Billing, Services, and Notification modules operational Amendment No. 4 approval As requested by the Project Manager, due 1 Year from the request. 3Text Short Message Service (SMS) Notification Services Functioning notification feature sending text notifications for the billing module Availability of 3rdParty and City project managers Timely UAT and approval As requested by the Project Manager, due 1 Year from the request. 4WeSmart Chatbot (Advanced) Functioning chatbot with FAQ, Billing, Payment, Live Chat, and Usage Availability of 3rd Party and City project managers Timely UAT and approval As requested by the Project Manager, due 1 Year from the request.

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5Additional Cloud Tenant Functioning and separate User Acceptance Testing (UAT) environment Availability of 3rd Party and City project managersTimely UAT and approvalUpon Amendment effective date63rdParty SSO IntegrationFunctioning Dashboard tiles and links to each SSO integration Availability of 3rd Party and City project managers Timely UAT and approval As requested by the Project Manager, due 180 days from the request.7Max Support Plan Dedicated resources are available to resolve issues per Appendix 2 terms and conditions. Amendment No. 4 approval Upon Amendment effective date8System Re-integration with the City’s SAP S/4HANA on Version 7 (V7) Functioning portal with the My Account, Usage, Billing, Services, and Notification modules operationalintegrated to City S/4 HANA system Availability of 3rd Party and City project managers Timely UAT and approval As requested by the Project Manager, due in production in parallel with the City’s S/4 upgrade go-live date by Jan 20279Upgrade Web Portal to Version 11 (V11) Functioning portal with the My Account, Usage, Billing, Services, and Notification modules operational on Version 11 Availability of 3rd Party and City project managersTimely UAT and approval As requested by the Project Manager, due 1 Year from the request. 10 Additional Professional Services Future professional services functioning as per the specifications in the approved Change Request (CR) document Availability of 3rd Party and City project managers Timely UAT and approval Up to 3 years from Amendment effective date The Parties may mutually agree to an extension of time for completion of tasks provided such extension is reflected in writing.

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EXHIBIT “C-3” COMPENSATION, AMENDMENT 4 (ADDED)In the event of a conflict between the contents of (i) Exhibit C-3 and (ii) Amendment 4 Appendices 1-4, the latter shall govern. City agrees to compensate Consultant: (i) for professional services set forth in Amendment 4 Appendices 3 and 4 as set forth in (a) Amendment 4 Appendix 3 and (b) Section 3 of Amendment 4 Appendix 4 (“Professional Services”) performed as designated under the Supplemental Scope of Work – Amendment 4 Tasks, and (ii) for the software subscription and/or other applicable fees as set forth in Sections 3-5 of Amendment 4 Appendix 1 for the Amendment 4 Extension Term as set forth in such sections. For the avoidance of doubt, the Professional Services are priced on a fixed fee, milestone based compensation schedule, meaning that, provided that the scope does not change and the assumptions and other terms describing the work are accurate, Consultant shall only be entitled to the fixed fees upon completion of the applicable milestone and not any other amounts. In the event the assumptions are not accurate or the scope in Amendment 4 Appendices 3 and 4 changes, a separate written change request shall be required. Subject to the paragraph above, compensation during the Amendment 4 Extension Term shall not exceed a maximum total amount of $972,625.00 dollars, which includes annual subscription fees for year nine (9) (April 2026-March 2027), ten (10) (April 2027-March 2028), and eleven (11) (April 2028-Mar 2029), integration to S/4 HANA, upgrade to V11, text notification, elevated maximum support plan and any Additional and Optional Services as authorized by City in accordance with this Agreement: Summary Table for Years 9, 10, and 11 Vers.: Aug. 5, 2019 Page 10 of 35
I. Pricing breakdown for Years 9, 10, and 11 April 1, 2026, through March 31, 2029 (the Amendment 4 Extension Term) Description 1. Web Portal Subscription: SCM® Annual User Connections for Year 9 (31,000 subscriptions and 35 admin users) SCM® Annual User Connections for Year 10 (31,000 subscriptions and 35 admin users) SCM® Annual User Connections for Year 11 (31,000 subscriptions and 35 admin users) Amount $71,605 $100,000 $100,000 Due100% to be paid on Amendment 4 Extension Term Start Date 100% to be paid on the first anniversary of Amendment 4 Extension Term Start Date 100% to be paid on the second anniversary of Amendment 4 Extension Term Start Date Description Year 9 Year 10 Year 11 TotalSubscription Services:Web Portal $71,605 $100,000 $100,000 $271,605Mobile $25,000 $50,000 $75,000Max Support $60,000 $60,000 $60,000 $180,000 Subtotal $131,605 $185,000 $210,000 $526,605Additional Services:WeSmart Chatbot - Implementation $24,650 $24,650Integration to S/4 HANA $79,500 $79,500Upgrade to portal V11$165,000$165,000 Subtotal $244,500 $24,650 $269,150Optional Services:WeSmart Chatbot $29,750 $29,750 $59,500Additional Test Environment $8,790 $8,790 $8,790 $26,370Text Notification $10,000 $10,000 $20,000SSO Integration $26,000 $26,000Enhancements $15,000 $15,000 $15,000 $45,000 Subtotal $49,790 $63,540 $63,540 $176,870Total$425,895 $273,190 $273,540 $972,625

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2.Mobile App Implementation and Subscription: SCM® Annual User Connections for Year 10 (31,000 subscriptions and 35 admin users) SCM® Annual User Connections for Year 11 (31,000 subscriptions and 35 admin users) $25,000$50,000 100% to be paid upon the commencement of the implementation of the Mobile App solution.100% to be paid on the next anniversary of the Amendment 4 Extension Term Start Date. 3.Text Short Message Service (SMS) implementation and notification Services Year 10 Year 11 $10,000 $10,000 Fixed Fees100% to be paid upon the commencement of the implementation of the SMS services. 100% to be paid on the next anniversary of the Amendment 4 Extension Term Start Date Volume-Based Fees $0.04 for each message in excess of 50,000 SMS messages in any year 4.WeSmart Chatbot (Advanced) Implementation fee Year 10 Year 11 $24,650 $39,000 $39,000 Implementation fee invoiced as follows: 25% to be paid upon completion of DOU 50% to be paid upon City UAT sign off in QAS 25% to be paid upon deployment in production. 100% to be paid upon the commencement of the implementation of the WeSmart Chatbot solution. 100% to be paid upon the next anniversary of the Amendment 4 Extension Term Start Date. 5.Additional Cloud Tenant $26,370 $8,790 annuallyon the Amendment 4 Extension Term Start date and annually thereafter Vers.: Aug. 5, 2019 Page 12 of 35

6. Single Sign On 3rd Party Integration $26,000 Implementation fee invoiced as follows: 25% to be paid upon completion of DOU 50% to be paid upon City UAT sign off in QAS 25% to be paid upon deployment in production. 7.Max Support Plan Year 9 Year 10 Year 11 $60,000 $60,000 $60,000 100% to be paid on Extension Term Start Date 100% to be paid on the first anniversary of the Amendment 4 Extension Term Start Date 100% to be paid on the second anniversary of the Amendment 4 Extension Term Start Date8.System Re-integration with the City’s SAP S/4HANA on Version 7 (V7) $79,500 25% to be paid upon completion of DOU. 50% to be paid upon City UAT sign off in QAS. 25% to be paid upon deployment in production 9.Upgrade Web Portal to Version 11 (V11) $165,000 25% to be paid upon completion of DOU. 50% to be paid upon City UAT sign off in QAS. 25% to be paid upon deployment in production.10.Additional Enhancements$45,000 Invoiced at actual costs as incurred via Project Change Request (PCR) process Page
Amendment 4 Appendix 1 Order Form for Smart Energy Water Cloud Services Subscription BetweenSmart Energy Systems, Inc. dba Smart Energy Water15495 Sand Canyon Avenue, STE 100Irvine, CA 92618 (“SEW”) AndCity of Palo Alto250 Hamilton Avenue Palo Alto, CA 94301 (“Customer”)1. Order Form This Order Form, once signed by SEW and Customer shall be a binding agreement for the SEW Cloud Services (as defined herein) and/or other products or services set forth herein effective as of the date it is signed by Customer (the “Effective Date”). Customer subscribes to, and SEW will provide to Customer, the SEW Cloud Services and/or other products and services selected in Sections 2 through 5 of this Order Form pursuant to the Software as a Service Subscription Licensing Terms attached as Exhibit L (“SaaS Terms”) to Contract No. S18165157, dated October 17, 2017 (“Contract”). 2. SEW Cloud Services The table below sets forth the SEW Cloud Services purchased by Customer for the Initial Term subject to the SaaS Terms. Product Code Product NameSmartCX – Mass Market Persona CXM-10-Web Customer Web Portal CXM-10-Mobile Customer Mobile Apps (iOS & Android) CXM-10-1 CXM – My Account CXM-10-2 CXM – Billing CXM-10-3 CXM – Usage CXM-10-4 CXM – Compare CXM-10-6 CXM – Notifications CXM-10-7 CXM – Service CXM-10-8 CXM – Connect Me CXM-10-9 CXM – Ways to Save Business Experience (BX) - Standard BXM -10-13 BXM – Dashboard BXM -10-14 BXM – CSR BXM -10-15 BXM – AdministrationBusiness Experience (BX) - Advanced BXM-10-16 BXM – Ways to Save BXM -10-17 BXM – Notifications BXM -10-19 BXM – Customer AI / Analytics Support Plan Subscription Sup-1 Standard Support Plan (included) Sup-2 Max Support Plan (requires a separate order form) 3. Subscriptions, Initial Term, and Fees The table below sets forth the type and number of SEW Cloud Service subscriptions purchased by Customer (as well as the number of users authorized to utilize such service). All fees set forth herein are in U.S. Dollars (USD). Product Subscription Metric Number ofSubscriptionsAnnual Subscription Fee SmartCX - Mass Market Persona (Web Portal) Meters / Active Services 31,000 4/1/2026-3/31/2027 - $71,605 4/1/2027-3/31/2028 - $100,000 4/1/2028-3/31/2029 - $100,000 SmartCX - Mass Market Persona (Mobile Apps) Meters / Active Services -$25,000 upon the commencement of the Mobile Apps implementation (“Mobile Apps Implementation Commencement”) Page
-$50,000 on the next anniversary of the Effective Date following the Mobile Apps Implementation Commencement. SmartBX – Standard / Advanced Utility Users 35 Included (Additional Users at $295 per User annually)Renewal Term Payment Conditions April 1, 2026, through March 31, 2029 All Mass Market Persona (Web Portal) subscription fees for the Amendment 4 Extension Term are due upon signing and invoiced as follows: April 1, 2026 – $71,605 April 1, 2027 – $100,000 April 1, 2028 – $100,000 The “Amendment 4 Extension Term” means that certain period commencing on April 1, 2026, and ending on March 31, 2029. The subscriptions and services selected in Sections 4 and 5 of this Order Form and the fees therefore (except for usage-based fees) are set forth in such sections included in the table above. Additionally, the Mass Market Persona (Mobile Apps) subscription fees shall be invoiced as set forth in the first table in this Section 3. 4. SEW Smart Messaging Services The table below sets forth the SEW Notification Services subscriptions purchased by Customer for the Amendment 4 Extension Term subject to the terms and conditions of those of certain SEW Notification Services Agreement (Appendix 1-A) attached to Amendment No. 3. The fixed monthly and annual fees for such services are due annually in advance. Any usage-based fees shall be invoiced monthly. TEXT MESSAGING SERVICE Service Type Price (USD) / Additional TermsOutbound SMS Text Bill Notification $10,000 for first 50,000 SMS messages, upon the commencement of the Text Messaging Service implementation (“Text Messaging Service Implementation Commencement”), and $0.04 for each message in excess of 50,000 in the year $10,000 for first 50,000 SMS messages, on the next anniversary of the Effective Date following the Text Messaging Service Implementation Commencement, and $0.04 for each message in excess of 50,000 in the year SMS Text message speed shall be up to 5 messages/second. WE SMART CHAT & BOT SUBSCRIPTION DescriptionPrice (USD) WeSmart Chatbot (Advanced) - FAQ, Billing, Payment, Usage Annual Subscription Fee: $29,750 upon the commencement of the WeSmart Chatbot implementation (“WeSmart Chatbot Implementation Commencement”) $29,750 upon the next anniversary of the Effective Date following the WeSmart Chatbot Implementation Commencement. + One-time Implementation Fee $24,650 invoiced as follows: 25% to be paid upon completion of DOU 50% to be paid upon City UAT sign off in QAS Page
25% to be paid upon deployment in production. 5. Add-on Subscriptions The tables below set forth the type and number of additional subscriptions purchased by Customer Other SubscriptionsProduct Comments / Additional TermsFees Non-Production Tenant Additional Non-Product Tenant. The additional non-production tenant shall be provided pursuant to those certain Dual/Non-Production Environment Terms & Conditions attached to Amendment No. 3 as Appendix 2.$8,790 annually SSO Integration Includes one third party integration only $26,000 one-time implementation fee invoiced as follows: 25% to be paid upon completion of DOU 50% to be paid upon City UAT sign off in QAS 25% to be paid upon deployment in production. Amendment 4 APPENDIX 2 Subscription Order Form for SEW Max Support Plan Between Smart Energy Systems Inc. dba Smart Energy Water 15495 Sand Canyon Ave. STE #100 Irvine, CA 92618 (“SEW”) And City of Palo Alto 250 Hamilton Avenue Palo Alto, CA (“Customer”)1. Order Form This Order Form, as issued by SEW, shall constitute an offer made by SEW to a Customer. When signed and returned to SEW by Customer, it shall become a binding agreement for the SEW Software or other Services listed in this Order Form and effective on the date signed by Customer. This Order Form is governed by and incorporates the terms and conditions of the SEW Max Support Plan Agreement attached to Amendment No. 3 as Appendix 3 (“Terms and Conditions”). 2. Plan Details & Fees The table below shows the purchased Service(s) fees which shall be listed and selected by Customer below and subject to the Terms and Conditions. MAX SUPPORT PLAN (MSP)STANDARD SUPPORT PLAN (SSP)1 Production Supporta Issue Reporting Direct Line Reporting to SEW CSM or SEW TDM (In addition to SSP options) Contact SEW Support b Issue Response Accelerated Standard c RCA Analysis & Review Monthly RCA & Diagnostics Review with TDM Self-service via SEW Support 2 Enhanced Support a Named Technical Delivery Manager (TDM) Not Included b Accelerated Incident Management (“AIM”) Not Included c End-to-end Supportability Not Includedd Product/ Support Specialist Services750 Support Services Quota hours (62.5 Support Services Quota hours) Available at additional cost e On Call Live Support Not Includedf Support Services Hours Not Included Page
3Learning and Enablementa Monthly Meet-the-Expert Sessions Not Included b Certified Training Customer Specific Digital Self-Service Content Library (30 minutes) and Quarterly 1-hour Webinar creditAvailable at additional cost Annual Fee $60,000 per yearIncluded in License Subscription FeeFees as set forth herein shall be invoiced and paid on an annual basis upfront. Company agrees to make all payments to SEW within thirty (30) calendar days after receipt of invoice. Late undisputed invoices will incur a late payment fee of 1.5% or the maximum allowable under the law, whichever is less. 3. Term The term of the Max Support Services shall commence upon April 1, 2026, and end on March 31, 2029.

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Amendment 4 Appendix 3 Statement of Work for System Re-integration with the City’s SAP ERP S/4HANA Pursuant to the MSA/STATEMENT OF WORK entered between Smart Energy Systems, Inc. dba Smart Energy Water (“SEW”) and City of Palo Alto (“Client”), Client would like to make the following changes: Client is currently operating SmartCX version 7, which is integrated with SAP ECC 6 EHP8. As part of Client’s enterprise modernization initiative, the City is planning a migration from ECC to SAP S/4HANA and RISE, with the target program timeline extending into 2027. Due to updated program timelines, delivery sequencing, and overall project risk considerations, Client has requested a revised integration approach. Instead of waiting for the SmartCX v11 upgrade to complete before integrating with SAP S/4HANA, Client now requires: • SmartCX v7 to be re-integrated with SAP S/4HANA to support the ECC to S/4HANA transition This covers the additional scope required to design, build, test, and deploy a SmartCX v7 integration with SAP S/4HANA, which was not included in the originally approved SOW. In Scope • Integration design for SmartCX v7 with SAP S/4HANA • Data mapping and interface adjustments to support SAP S/4HANA data structures, including Business Partner and Contract Account models • Development and configuration of integration interfaces (API, IDoc, or middleware as applicable) • Environment setup and connectivity validation • Unit testing and integration testing support • Coordination with Client SAP and system integrator teams • Deployment support for SmartCX v7 S/4HANA integration Out of Scope • SmartCX v11 upgrade activities (covered under existing SOW) • SmartCX v11 S/4HANA integration (covered under existing SOW) • SAP functional configuration outside of defined integration touchpoints exist in V7 today Activities Included • Project management, planning workshops, and cross-team coordination to support SmartCX v7 SAP S/4HANA integration • Impact analysis and documentation covering one SmartCX channel and SAP S/4HANA integration touchpoints • Cloud environment engagement and setup across lower and production environments • Database provisioning, data loading, and environment validation • Web Portal and BX (Customer Service Portal) verification in lower and production environments • SAP API configuration, regression testing and integration conflict resolution • Batch scheduling configuration and end-to-end testing between SAP S/4HANA and SEW SFTP • Product testing, validation, and defect triage for one SmartCX channel • Upgrade and integration documentation updates covering SmartCX v7 and SAP S/4HANA Page
• Performance testing and verification for SmartCX v7 SAP S/4HANA integration• Security testing and verification aligned with SAP RISE requirements• Go-live support and production deployment coordination• Post go-live hypercare support during stabilization periodProject ScheduleThe parties acknowledge and agree that to achieve the targeted January 2027 go-live, Client must provide all necessary SAP S/4HANA environments, integration access, and representative data no later than June 2026. Any delays in providing such access may impact project timelines and fees.The total fees under this Amendment 4 Exhibit 3 are $79,500 and shall be invoiced as follows:$19,785 (25%) upon completion of DOU$39,750 (50%) upon UAT sign off$19,785 (25%) upon delivery to production

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AMENDMENT 4 APPENDIX 4 STATEMENT OF WORK for Web Portal Upgrade to Version 11 (V11) For the purposes of this Statement of Work (“SOW”), the Parties are referred to as Smart Energy Water (“SEW”) and the City of Palo Alto (“Client”). This SOW confirms SEW’s agreement that SEW will provide the implementation services set forth herein to upgrade the currently deployed SEW platform applications, (the “Project”). City and SEW will develop a Document of Understanding (DOU) that will articulate in writing the responsibilities, and timeline for the V11 transition, based upon best information available to the Parties. The Designated Project Manager for each Party is authorized to approve the DOU and any necessary modifications. 1. Functional Scope a. Software In Scope This project aims to upgrade the currently deployed SEW platform applications, modules, and functional configurations set therein to the new platform version 11 while maintaining the same feature set for Client’s users. The scope of services under this SOW includes the functionality and feature configurations set in the current SEW Applications, listed in Appendices A (V11 Modules and Functionality to be Implemented) and B (Change Requests And Customizations In Version 7.0), currently deployed in the Client production environment. b. Out-of-Scope Application Modules Modules, features, and integrations not configured in the current SEW platform deployment are out-of-scope for this SOW. If Client elects to add any modules, features, or integrations not configured in the current SEW platform deployment, additional fees (including implementation and if applicable, subscription fees). c. Scope of Services The scope of the project includes the following key implementation activities: 1. Mapping currently deployed SEW software configurations to the SEW platform version 11 configurations. 2. Review and remapping of the Client-side integrations to the new SEW platform 11 integration framework. 3. Upgrade the Client deployment to SEW platform version 11.4. Re-deploy and publish the new version 11 applications for Client. i. In-scope services for integration Integration to Client source systems and data is assumed to utilize the integrations developed for existing SEW platform deployment. Any integrations currently not in the production environment are considered out of scope and will be subject to change control. ii. Functional Scope The scope of this SOW is limited to the functionality and features configured in the existing production applications for Client. Any changes to the functional specifications during the project will be managed through the change control process. iii. In-Scope Master & Transactional Data No new data conversion is in the scope of this SOW. iv. Language Scope Page
All project activities will be performed, and deliverables will be created in English. There is no requirement to support any language other than English. To the extent that any translation activities are required, those translation activities will be the responsibility of Client. V11 Upgrade – S/4HANA Reintegration Scope Statement As part of the upgrade from SmartCX V7 to V11, Client is concurrently performing an internal modernization initiative to migrate their Customer Information System (CIS) from SAP ECC to SAP S/4HANA. Given this parallel program, SEW will provide support to ensure V11 is properly re-integrated with Client’s new S/4HANA data model, within the boundaries of the current approved scope. Scope of Work As part of the scope of this SOW, SEW will perform the following: 1. Review the S/4HANA Data Model Relevant to V11 a. Analyze customer, account, premise, service agreement, billing, and payment-related entities required for SmartCX V11 functionality. b. Confirm object mapping between existing ECC integration objects and S/4HANA equivalents. 2. Integrate SmartCX V11 to Align with S/4HANA a. Update inbound and outbound interfaces (including file integration) to align with S/4HANA data structures consistent with the current V7-to-V11 functional scope. b. Ensure compatibility for Phase 1 modules and any integration objects included in scope. 3. Validate and Re-Map Integration Touchpoints a. Validate all impacted API(s), batch interfaces, message queues, and data pipelines. b. Re-map fields only where necessary to enable V11 functionality, without introducing new business processes or expanding scope. 4. Coordination with Client SAP Team a. Participate in technical workshops remotely (onsite may be an option when available) to confirm object definitions, naming conventions, and functional equivalencies between ECC and S/4. b. Dependency: Finalized S/4HANA data model, field dictionary, and interface definitions must be provided by Client. 5. Regression Testing & Interface Certification a. Perform end-to-end validation of V11 integrations with S/4HANA. b. Support regression testing to ensure no functional regression from the V7 baseline. 6. Support for Data Refresh / Mock Deployment Cycles (Up to 3 Cycles) a. SEW will support Client with up to three (3) data refresh or “mock deployment” cycles during the upgrade. b. Support includes reviewing converted data, identifying data issues impacting V11 functionality, and advising Client on corrective actions. c. SEW will assist in verifying that S/4HANA-converted data aligns to the expected V11 integration and functional data model. d. Any additional cycles beyond the three (3) included will require a separate Change Request. 7. Migration of users from V7.5 to V11, so users can leverage same credentials for login into V11 platform. Out of Scope / Assumptions No new integrations or additional business processes outside the existing V7 baseline. No customizations introduced by Client as part of S/4HANA migration unless required for V11 integration. No redesign of business processes or enhancements not included in the contracted V11 upgrade scope.

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SAP S/4HANA migration tasks, configuration, and data transformation activities are Client responsibilities. Any work dependent on Client timelines or delays in S/4HANA readiness may require schedule adjustments or a Change Request. Existing integration format for file based integration to stay intact Configuration and testing activities are dependent on availability of data from SAP as well as SAP S/4 HANA environments. Dependencies Client must work with SEW to sign off on final S/4HANA entity definitions, field mapping documentation, integration specifications, and test environments. Client must complete their data conversion and provide refreshed environments within agreed timelines. 2. Key Assumptions SEW has relied on the assumptions stated below in pricing, planning, and determining its approach to the Services. 1. Upon SEW’s commencement of technical updates in connection with the v11 upgrade to Client’s environments, the rollback to the previous version of the SEW platform will not be available. Any rights or assumptions of SEW included in the SOW for the implementation of the previous version of the SEW platform as set forth in Exhibit A and A-1 of the Agreement (“Previous SOW”) and any obligations or limitations of Client included in the Previous SOW shall also apply here. 2. SEW will configure, integrate, and deliver the new SEW platform 11 applications to match the functionality and workflows in Client’s existing SEW production applications. All workarounds or changes shall be documented separately and follow the Change Request process. 3. If applicable, Client shall utilize the UAT test plan and scripts prepared by SEW for testing and acceptance purposes. 4. The customer shall provide timely responses to SEW for any of SEW’s information needs and timely review of all project documents provided. Client will make the best effort to respond in three (3) business days or less for project decisions and in five (5) business days or less for business-related decisions. 5. Client shall provide onsite workspaces for SEW resources, with internet connectivity, as necessary. No travel is anticipated for this project. 6. SEW shall utilize existing web service interfaces developed as part of the current deployment to meet the requirements stated in this SOW. The features and user experience design will be limited by the data provided through these interfaces. 7. Any customization or changes, other than those outlined in Appendix B (Change Requests And Customizations In Version 7.0), to the features, requirements, and functionality will impact the budget and schedule and shall be considered separately through the Project Change Request process as set forth in Section 4 of this SOW. Costs for customizations shall depend upon the services and levels of effort required, which shall be reviewed with Client by an account or project manager of SEW and shall require a written change request or amendment prior to the commencement of any work on such customizations. 8. Provider will provide up to 4 (four) hours of webinar-based remote training. Training will be conducted in a train the trainer format. End user (Utility customer) training is not in scope of this SOW. 9. It is essential for both parties to manage the below-listed contingencies to ensure the timely and successful implementation of the Project. Any delay from either party regarding any of the below-listed items may have an impact on the Project duration, schedule, resources, and budget, requiring parties to discuss a Project Change Request. a. Delay in approving necessary documentation, artifacts, or deliverables.

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b. Delay or unresponsiveness from third-party service providers. c. Unavailability of personnel to work on the Project. d. Requested information is unavailable or not provided in a timely manner. e. Data is unavailable, missing, or incorrect. f. Access to the data/files is unavailable or interrupted. 10. Additional SEW and Client responsibilities are set forth in Appendix C. 3. Fees. The total fees under this Amendment 4 Exhibit 4 are $165,000 and shall be invoiced as follows: $41,250 (25%) upon completion of DOU $82,500 (50%) upon UAT sign off $41,250 (25%) upon delivery to production Page
APPENDIX A – V11 Modules and Functionality to be ImplementedProduct CodeProduct NameSmartCX – Mass Market Persona CXM-10-Web Customer Web Portal CXM-10-Mobile Customer Mobile Apps (iOS & Android) CXM-10-1 CXM – My Account CXM-10-2 CXM – Billing CXM-10-3 CXM – Usage CXM-10-4 CXM – Compare CXM-10-6 CXM – NotificationsCXM-10-7 CXM – Service CXM-10-8 CXM – Connect Me CXM-10-9 CXM – Ways to SaveBusiness Experience (BX) - StandardBXM -10-13 BXM – Dashboard BXM -10-14 BXM – CSRBXM -10-15 BXM – AdministrationBusiness Experience (BX) - Advanced BXM-10-16 BXM – Ways to Save BXM -10-17 BXM – Notifications BXM -10-19 BXM – Customer AI / Analytics Support Plan Subscription Sup-1 Standard Support Plan (included) Sup-2 Max Support Plan (requires a separate order form) Customer Notification Preferences The SmartCX software includes integrated notification services which can be configured upon request for the purposes of customer alerts and notifications based on configurable workflow and decision trees.The scope for configuration of notifications/alert campaigns will be determined during the Planning & Design phase. Additional alerts/campaigns can be configured at additional cost. ModuleNotification Email My Account Online Account Registration/Activation Link XForgot Your Password XForgot Your UsernameXProfile Information Update (Phone &Email)XPassword Updated XPaperless Bill Enrollment/UnenrollmentXAdd/Delete AccountXAdd/Delete Payment Method XUpdating Marketing Preference XBilling eBill Ready NotificationXPayment Reminder XPayment Plan/Arrangement Enroll/Unenroll ConfirmationXAutopay Enroll/Unenroll Confirmation XConnect Me Usage Threshold Alerts (triggered based on customer established threshold) X Page
Customer Usage Data AMI Monthly Client Vendors CIS – SAP S4/HANA Billing – SAP S4/HANA Payments – Elavon Meters –Smart Works Compass Bill PDF - Infosend SMARTCX-7.5 Base Build Functionality includes: Registration & Log-in Registration Step 1 (Validation): Ability to validate up to 2 or more fields during registration- Account #, last four digit of Primary ID, Email Address Registration Step 2 (Sign Up): Ability to allow the user to enter personal information (Username, Password, First Name, Last Name)Ability to enroll in paperless billing during registrationAbility to subscribe to notification preferences during registrationAbility to verify the user by sending the activation link on email followed by a reminderAbility to sync all accounts, associated with the customer depending upon the account used for registration, to the registered user profile Ability to use login Help (Forgot username, Forgot Password, Problem Signing in) for assistanceAbility to login with valid username and passwordAbility to authenticate the user via MFA on the registered email address Ability to block the IP/Account during incorrect login/registration attempts Ability to provide biometric login depending upon device CSRs have the ability to reset password. My Account Ability to show/edit personal contact info (Email Address, Phone Number) entered during registration to the user Ability to show/edit login info (Username, Password) entered during registration to the user Ability to add/edit personal info (Secondary Email Address, Secondary Phone Number) entered during registration to the user Ability to give the add / edit / delete payment methods (Credit card, Bank account) Page
Ability to set the notification preferences (Email only) at user + account levelAbility to set quiet hours (Part of notification preferences)Ability to make an account as default for better user experience Ability to link accounts with the profileAbility to unlink accounts from the profile Ability to show/update account level nicknameAbility to show/update account level enrollment for bill types (Paperless, Paper, Both) Ability to show/update the account level mailing addressAbility to download a user's data to meet the compliance regulationsAbility to submit a delete user's profile requestAbility to gather answers on the surveyed rolled out under About My home (Residential Customers) and About My business (Commercial Customers) Ability to delegate the access of account (Guest User) Ability for a guest to register a new or use its existing profile to access the invited accountAbility to resend the activation or edit the access details of the invited guest user Ability to inform users via standard email notifications for important updates related to the account and profile Ability to change names after account creation. Ability to consolidate all accounts associated with the customer into one profile. Dashboard Ability to show the welcome screen - First Time User Only, to allow them to set basic optional notification preferences for a better experience Ability to show the billing summary on the dashboard and redirect to the billing modules: remaining balance, due balance, and due date. Ability to show the bill comparison on the dashboard for latest bill, second latest bill and last year's bill corresponding to the latest this year.Ability to show or manage the banners on the right rail contents and Auto Pay Carousel Ability to select account from account selection (customer with more than 1 account) Ability to allow the CSR to see the same screens available to the customer when in the portal to facilitate customer calls.ability to develop and display reports for tracking customer activities like registration status and service requests.The district staff should have the ability to view reports by date range, monthly, yearly, for issues, notifications, usage, navigation trends, and history etc. For instance number of clicks, number of abandoned transactions by date, device, time, and screen names.Generic Functionalities (across platform) Ability to choose the account/property address linked to the profile so that account specific information can be accessed across the platform Ability to show the FAQs Page
Ability to greet the user based on the time zoneAbility to show the Terms & Conditions and Privacy PolicyAbility to show the total number of unread notifications on the bell icon and redirect to the notification inbox Ability to view all social media accounts associated with the district. The Portal shall allow the staff to view all customer notifications in one location along with the ability to respond to one or multiple customersBilling Ability to Show Due Balance & Credit from (Account level) Ability to show Pass Due Balance (Account level)Ability to open/export Bill PDF (Account level)Ability to show Due Date (Account level) Ability to show Bill Period (Account level)- Support monthly and bi-monthly billing period Ability to access bill history up to 3 columns- Bill Date, Amount, Bill PDF (Account level) (12 months) Ability to access payment history up to 3 columns-Payment Date, Payment Amount, Channel (Account level) (12 months)Ability to export bill details to XLS (Account level) Ability to export bill history to XLS (Account level) Ability to export payment history to XLS (Account level) Ability to set up Autopay- SEW scheduler (Account level)Ability to set up Autopay- send AP details to CIS (Account level) Ability to make 1-time payment (Pre-Login and Post Login)Ability to integrate with Elavon with standard payment API (Account level)- Supports CC, Debit, and ACH Ability to make unauthenticated 1-time payment- 2 fields validation, and SMARTCX will be displaying total due balance post validation Ability to display payment location on google mapAbility to submit billing queries to CSRAbility to view all the bills associated with the customer. Suppose the customer has more than one account. Ability to make one payment for all the accounts (aggregated amount, if any partial amount, payments need to be made separately) associated with the customer.All payments made on the portal should reflect in CIS real timeAbility to save bank and/or credit details for ease of payment Ability to track all notifications by type, open date, close date Usage & Compare Usage Ability to show consumption monthly average in UOM (KwH, Gal, CF) with the ability to switch between UOM.

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Usage Ability to show the highest consumption this year in UOM (KwH, Gal, CF)Usage Ability to show monthly usage (Non-AMI)Usage Ability to show interval usage 15 mins, 30 mins, hourly based on data received (AMI- Client provide/no calculation) Usage Ability to view usage at meter level (meter selection dropdown) Usage & Compare Ability to toggle between UOM and Dollar (Billing Period Usage only for $) Usage & Compare Ability to show usage graph- Y-axis unit consumption, X-axis usage monthsUsage Ability to export consumption data according to user filterUsage & Compare Ability to filter by usage yearUsage Ability to set usage alert (AMI)Usage Ability to view rate plan- Client to provide data or redirect link Usage Ability to download green button data- service type (electricity), select meter number, From-To date range (XML format).Usage & CompareAbility to see Usage use so far this month if interval and daily AMI data is available for the utility account for UOM and Dollar consumption. Usage & CompareAbility to see projected usage for the current billing period if interval and daily AMI data is available for the utility account for UOM and Dollar consumption. Usage & CompareAbility to select an account from the account selector, the user will be able to view usage & compare at the meter level associated with the selected account. Usage & CompareAbility to switch between different commodities (Gas, Electric, and Water) if the data structure is support under utility account. Compare Compare Me- Ability to compare my usage for the current month for this year to the same month of the previous year.Compare Compare Zip- Ability to compare my usage for the current month for this year to the same month of the previous year. Compare Compare Utility- Ability to compare my usage for the current month for this year to all customer's average for the same month of the previous year Compare Compare All-Ability to compare my usage for the current month for this year to all customers, zip code average, and my usage for the same month of the previous year. Contact Us Ability for utility customers to submit a support-related request such as login problem, billing queries, etc. Contact Us form is dynamic and configurable per Client template) Ability for utility customers to select a specific topic related to their queries. Utility customers can attach a document with a defined format and present it as part of the request.Ability for CSR to respond to a customer request in the CSP Ability to track all notifications by type, open date, and close date.Service Customized topics & multiple step forms or Dynamic forms created from CSP based on requirementAbility to Select Premise Address (CIS) Page
Ability to Select Premise Address (Google API)Ability to validate mail addressSupport of co-applicant on start service Form Preview capability before submission Submit service request (SMARTCX)Submit service request (CIS)Unique tracking ID generation against each service request Service request tracking (SMARTCX) Save form as drafts and view the same in 'Saved Forms' sectionSubmit forms for Move in /Move out by the customer from the portal. Ability to request services like Transfer, Disconnect, Turn-on, Turn-off Notifications Functionality Ability to send notification X days before bill due date- If balance is > $0.00 Ability to send notification on due date - If balance is > $0.00Ability to send notification X days pass bill due date (Delinquency) - If balance is > $0.00Ability to send notification X days before autopay withdraw Ability to send confirmation when one-time payment is successful Ability to send confirmation when one-time payment is declined Ability to send notification when SMARTCX execute autopay transaction successfully Ability to send notification when autopay payment transaction was declined for this customerAbility to send high usage alert Ability to send confirmation when a service - move in request has been submitted successfully Ability to send confirmation when a service - move out request has been submitted successfully Ability to send confirmation when a service - transfer request has been submitted successfully Ability to send confirmation when a service - others request has been submitted successfully Ability to send notification when profile information has been updated successfully Ability to send notification when notification preferences has been updated successfully Ability to send notification when payment methods has been added/deleted/Edited successfully Ability to send notification when a guest user has been invited/added to the profile successfully Ability to view the notices and communication sent to them on the customer's account within the portal.Ability to view push communication and other notices which was sent out. Outages Functionality Ability to redirect to outage page on Client webpage Page
Efficiency / Conservation The Efficiency/Conservation module displays the utility energy efficiency and water conservation programs, rebates, and savings tips with the ability for the customer to view and enroll in these programs using any device (desktop, tablet, smartphone). Specifically, utility customers will be able to view rebates and programs available. View personalized savings tips based on customer class (residential/C&I) Any functionality currently present in the V7 build that is not explicitly referenced above shall be included in the V11 upgrade.

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APPENDIX BCHANGE REQUESTS AND CUSTOMIZATIONS IN VERSION 7.0 # Issue keySummaryDescriptionModule/SubModule v11 OOTB1 https://smartenergywaternet.atlassian.net/browse/CR-1069 Extend Temporary Password Expiration to 14 days Currently, when a customer receives the email to set up a new username and password, they have 7 days before the link expires.Registartion / My ProfileConfiguration This link needs to have the expiration period extended from 7 days to 14 days.2 https://smartenergywaternet.atlassian.net/browse/CR-1086Add Welcome Message on Pre-Login PageDashboardConfiguration3 https://smartenergywaternet.atlassian.net/browse/CR-1135 Request for a Copy of Gateway Production System for City of Palo Alto CPAU is in the process of building their QA environment in Cloud. Configuration CPAU is now requesting if a copy of the on-premise Gateway Production system for setting up GWQ system in Cloud. This is to ensure the latest code and data in Gateway Production to be a part of Gateway QA environment.4 https://smartenergywaternet.atlassian.net/browse/CR-1379 Palo Alto - Ability to post a message to their customer in pre and post login Palo Alto would like the ability to post a message in the prelogin page like WSC where they have the ability to customize the message and turn it on/off in the CSP. Pre=Login Configuration They would also like the ability to post a message in the post login where they can customize and post a message to their customer post login through the CSP.All modules and BX Customization 5 https://smartenergywaternet.atlassian.net/browse/CR-1595Add static text to Utility Bill screen Add the following static plain text in box 1 (see screen shot). Text is: “Please allow one business day for the payments to show on your account”.Current Bll Verbiage 6 https://smartenergywaternet.atlassian.net/browse/CR-1657 CPAU Scheduled Maintenance Changes Content change to Scheduled Maintenance Scheduled Maintenance Screen Configuration 8 https://smartenergywaternet.atlassian.net/browse/CR-1665 CPAU "Pay Bill" text change on Pre-login Page SEW to make potential changes to the "Pay Bill” text in two locations on the pre-login page - something akin to “Quick Bill Pay” or “Bill Pay - without loginPre=Login Verbiage 9 https://smartenergywaternet.atlassian.net/browse/CR-1676 CPAU - add static text to top of usage page in Add static text to Customer Portal usage tab "Hover Over the Bar Graph for More Details"Usage Verbiage Page
customer portal10 https://smartenergywaternet.atlassian.net/browse/CR-1714 CPAU Update Links on MyCPAU (behind Logo on and Service Turn On)External URL to configure Pre=Login Configuration 11 https://smartenergywaternet.atlassian.net/browse/CR-2191 Palo Alto - Max Payment Amount Customer should not be able to use any other payment channel within SMARTCX to make additional payments above the 5k limit. This should prevent them from also making combination of different payment types (VISA/MC/AMEX/Discover) above 5K.Billing Configuration 12 https://smartenergywaternet.atlassian.net/browse/CR-2219 Palo Alto -Add Menu Item for Bill Inserts to Billing Page to insert a menu and button, for customers to redirect them to PAU site. Current Bill Customization13 https://smartenergywaternet.atlassian.net/browse/CR-2220 Palo Alto - Show Auto Pay Enrollment status on DashboardDashboard Configuration 14 https://smartenergywaternet.atlassian.net/browse/CR-2221 Palo Alto - Automatically Enroll in Paperless Bills at Registration Registartion Configuration 15 https://smartenergywaternet.atlassian.net/browse/CR-2222 Palo Alto - Expand Length of Password field and Allow Additional Characters Registartion / My Profile / Pre-Login/Login Configuration 16 https://smartenergywaternet.atlassian.net/browse/CR-2441 CPAU: Send a declined notification to autopay users who have a credit card set as their method of payment when their invoice amount is above $5,000Notification Customization 17 https://smartenergywaternet.atlassian.net/browse/CR-2832 CPAU: Create Dedicated On-Bill Financing Page"Loans" Customization 18 https://smartenergywaternet.atlassian.net/browse/CR-3379 CPAU: Usage Chart shows Usage Configuration Page
only 11 months19 https://smartenergywaternet.atlassian.net/browse/CR-4026 CPAU -Remove About My Home for Residential Customers Account Sub-Module menu Configuration 20 https://smartenergywaternet.atlassian.net/browse/CR-4117CPAU: Notify distribution list of notifications if it reaches 25+/day. NotificationCustomization21 https://smartenergywaternet.atlassian.net/browse/CR-4250 CPAU: Amendment #3 - remove 65 + account linkage limit. TBD/Customization/Configuration 22 https://smartenergywaternet.atlassian.net/browse/CR-4468 CPAU -UAT 2 - AMI project changes Configuration + Customization 23 https://smartenergywaternet.atlassian.net/browse/CR-4711 CPAU: Change Notify CPAU distribution list if notifications if it reaches 25+/day Sysdate 6am to Sysdate 11:45am (PT) Customization 24 https://smartenergywaternet.atlassian.net/browse/CR-5071 CPAU: Delivery- Usage graph - Add Time Period Range to Hover Over of usage bars and to the Usage Export FileCustomization 25 https://smartenergywaternet.atlassian.net/browse/CR-5099 Delivery - AMI Usage historical data load Configuration26 https://smartenergywaternet.atlassian.net/browse/CR-5174 CPAU: AMI - NEM1 device exchange data mismatch Configuration 27 https://smartenergywaternet.atlassian.net/browse/CR-5452 CPAU: Login Screen - Update Background PhotoConfiguration 28 https://smartenergywaternet.atlassian.net/browse/CR-5486 CPAU: AMI - Usage graph kW changesCustomization 29 https://smartenergywaternet.atlassian.net/browse/CR-5541 CPAU: Download interval data for user Customization Page
specified period30 https://smartenergywaternet.atlassian.net/browse/CR-5628CPAU: Change Bill Image Vendor to InfosendThe city is changing its bill image vendor to Infosend in May 2025. SEW will need to develop, test and migrate this change to fetch Bill Images from Infosend instead of the current vendor integration.Configuration31 https://smartenergywaternet.atlassian.net/browse/CR-5641 Palo Alto Domain MigrationMigrate the City of Palo Alto’s current domain of cityofpaloalto.org to the new domain of Paloalto.gov. Anywhere the current URL is mentioned will need to change to the new URL of paloalto.gov (emails). Also, the bill generation notifications “from” email address will need to be change to “[email protected]” from “[email protected]” Configuration 32 https://smartenergywaternet.atlassian.net/browse/CR-5689 CPAU: AMI - Usage AlertsCustomization 33 https://smartenergywaternet.atlassian.net/browse/CR-6156 CPAU - Usage Chart - Display Time-of-Use (TOU) interval dataProvide residential and commercial customers on a Time-of-Use rate schedule (e.g., E1T, E4T, E7T) the ability to view their AMI interval data usage.Configuration+Customization Any customizations currently implemented in the V7 build that are not explicitly referenced above shall be carried forward and included in the V11 upgrade.

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APPENDIX CRACI MatrixRACI Definitions To ensure clarity in roles, responsibilities, and decision-making across all project activities, the following RACI (Responsible, Accountable, Consulted, Informed) model will be used throughout this Statement of Work: R – Responsible The party performing the work to complete the task or deliverable. There may be multiple Responsible parties. This is the hands-on execution role. A – Accountable The party ultimately answerable for the correct and satisfactory completion of the task or deliverable. There must be exactly one Accountable party per activity. Approves the work completed by the Responsible party. C – Consulted The party or parties who must be consulted prior to the work being performed or finalized. Provides subject-matter expertise, clarification, and feedback. This is a two-way communication role. I – Informed The party or parties who must be kept informed of progress, decisions, or completion of the task or deliverable. Does not participate in the work directly. This is a one-way communication role. Categories Sub-Category (Tasks/Activities)SEW CPA Kickoff Internal Kickoff Meeting (High level scope, timeline, roles and responsibilities) A, R CProduct Kickoff decks A, R CClient Kickoff Meeting (Intro & Scope Confirmation) A, R CIntroduce Project StakeholdersA, R CPMO RAID Log A, R CWeekly Status Report A, R CProject PlanA, R CFunctional Workshops Fit Gap Workshop - Deliver Configuration Workshops A, R CCX Workshop - UX/UI DesignA, R CTechnical Workshop Identify Integration Points Discuss Approach to Identify, Access, and Structure Data A,RC, R Collect and Organize all Necessary Data - Data MappingA, R CDocumentationDOU A, R CData MappingA, R CData Contract (batch files)A, R CAPI services mapping A, R CObtain client sign-off on DOUA, R C,R Create user stories in JiraA, R CInfrastructure & DB SMARTCX Environment setup and provisioning (Dev, QA, UAT, Prd)A, R ISAP Environment set-up and provisioning (For ex. QAS) CA, RSMARTCX Non-prod env DB refresh (x3)A, R CSAP Non-prod env DB refresh (x3) CA, RNetwork Connectivity Obtain system access (user credentials to SAP, API credentials) CA, RVPN/Firewalls/Whitelisting A, R A, RVerify connectivity and access to services, shared folders, etc. A, R CBase Configuration Activities Configure Test Data (SAP) CA, RConfigure Test Data (SMARTCX)A, R CConfiguration of Portal (SMARTCX) A, R CConfiguration of Customer Service Portal (CSP)A, R CSAP Configuration A,RCBatch files/Developing the QueriesA, R CData migration (migrate existing Customer Notification preference Data migration requirements and strategy documentA, R CData extraction and cleansing, if required CA, RData load to SMARTCXA, R C Page
data to the SMARTCX platform) Integration ActivitiesSAP Odata Services - SEW Pre-built packageA, RCNew Integration Services Development, if required (where pre-built gaps exist as identified in Change Request process)C,A,RC SAP Custom FM Development for specific objects, if required A,RCSAP Data Extraction including Mock data, Converted data from SAP s.S/4 HANA and Cutover data A,R C PGP Encryption of Extracted dataA,RC TestingUAT & SIT Test PlanA, RCUAT & SIT Test Scripts A, R CUAT & SIT Test Execution & Sign offA, RCLoad/Performance TestingA, R CSecurity Penetration TestingA, RCChange Management Business Process Changes CA, RTrain-the-trainer plan A, R CTraining materials (e.g. user guide, short key reference, training video)A, R CMarketingMarketing kick off meetingA, R CConfirmation on artifacts required (brochure, email campaign, video)A, RCMarketing Strategy Plan and roll outA, RCDevelopment of the materialsA, R CSign off by Client on the Marketing Artifacts CCDeploy to Production Cutover Preparation and Activities A, R CMock cutoverA, R CCreate deployment plan A, R CTrack against deployment plan A, R CSMARTCX Prod Deployment A, R CSAP Code Migration CA, R SEW Batch File AutoschedulingA, R CClient Batch File Autoscheduling CA, R Sign off on Mobile Application Template For Submission R,CA, RMobile app submission to Play/App storeR,CA, RPost-Deployment Activities Client PVT CA, RKnowledge Transition Process to Utility Client Support TeamA, R CFix Production Ticket A,RCMonitor Adoption MetricsA,RCWarranty and support A, R CPost Go Live Stabilization A, RI Certificate Of Completion
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3/4/2026 8:42:08 AM
Holder: Ann Marie Romero
[email protected]
Location: DocuSign
Security Appliance Status: Connected
Pool: StateLocal
Storage Appliance Status: Connected
Pool: City of Palo Alto
Location: Docusign
Signer Events
Signature
Timestamp
Harman Sandhu
[email protected]
President
Smart Energy Water (SEW)
Security Level: Email, Account Authentication
(None)
Signature Adoption: Pre-selected Style
Using IP Address: 64.147.23.106
Sent: 3/4/2026 8:53:27 AM
Viewed: 3/4/2026 8:55:31 AM
Signed: 3/4/2026 8:55:51 AM
Electronic Record and Signature Disclosure:

Not Offered via Docusign
Joseph Chaparo
[email protected]
Security Level: Email, Account Authentication
(None)
Signature Adoption: Pre-selected Style
Using IP Address: 23.125.217.189
Sent: 3/4/2026 8:55:56 AM
Viewed: 3/4/2026 10:02:56 AM
Signed: 3/4/2026 10:03:44 AM
Electronic Record and Signature Disclosure:

Not Offered via Docusign
Barney Monte
[email protected]
Chief Financial Officer
Security Level: Email, Account Authentication
(None)

Signature Adoption: Pre-selected Style
Using IP Address: 64.147.23.106
Sent: 3/4/2026 10:03:47 AM
Viewed: 3/4/2026 2:39:51 PM
Signed: 3/4/2026 2:50:28 PM
Electronic Record and Signature Disclosure:

Not Offered via Docusign
In Person Signer Events
Signature
Timestamp
Editor Delivery Events
Status
Timestamp
Agent Delivery Events
Status
Timestamp
Intermediary Delivery Events
Status
Timestamp
Certified Delivery Events
Status
Timestamp

Carbon Copy Events
Status
Timestamp
Witness Events
Signature
Timestamp
Notary Events
Signature
Timestamp
Envelope Summary Events
Status
Timestamps
Envelope Sent
Hashed/Encrypted
3/4/2026 8:53:27 AM
Certified Delivered
Security Checked
3/4/2026 2:39:51 PM
Signing Complete
Security Checked
3/4/2026 2:50:28 PM
Completed
Security Checked
3/4/2026 2:50:28 PM
Payment Events
Status
Timestamps