Table of Contents
1. Background and Context..................................................................................................................... 2
2. Major Milestones & Accomplishments ................................................................................................. 3
2.1 CAP Implementation Structure & Independent Review ................................................................ 3
2.2 Building Code Complaint Ordinance........................................................................................... 3
2.3 Building Code Complaint & CAP Community Intake Form............................................................ 4
3. Corrective Action Framework and Implementation Matrix Updates ....................................................... 6
4. CAP Timeline Update ........................................................................................................................ 22 Appendix
Town of Paradise Ordinance 655 - Building Code Complaints Building Code Complaint & CAP Community Intake Form
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1. Background and Context
In August 2025, in response to ongoing community concerns about permitting consistency, inspection reliability, and accountability during the post–Camp Fire rebuilding period, the Town of Paradise commissioned an independent operational audit of the Building Division. The audit was conducted to evaluate permitting and inspection practices and identify opportunities for process improvement.
The audit found no illegal wrongdoing. It did identify areas warranting correction, including permit intake procedures, inspector training, internal oversight, and documentation practices. The Town accepted the findings and committed to addressing them in a structured, transparent, and public-facing way.
The 2025 Building Division Audit Corrective Action Plan was prepared by Assistant Town Manager Marc Mattox and adopted by the Town Council on February 10, 2026. The CAP translates audit findings — along with additional improvement opportunities identified through internal review — into specific, trackable corrective actions organized across five functional areas.
The CAP was designed with the understanding that some corrective actions could be initiated immediately, while others would require additional time, contractual arrangements, staff training, or coordination with labor representatives. A phased implementation timeline was included in the original document, ranging from Phase 1 (Stabilization, November 2025–February 2026) through Phase 4 (Quality Assurance Integration, April 2026–February 2027).
It is important for readers of this update to understand the environment in which these corrective actions are being implemented. Since the Camp Fire in 2018, the Town of Paradise has managed one of the largest residential rebuilding efforts in California history. Since rebuilding began in earnest in early 2020, the Building Division has processed more than 3,890 single-family residential permit applications and issued more than 3,190 Certificates of Occupancy, in addition to more than 1,000 multi-family unit applications and 755 Certificates of Occupancy. This volume is without precedent in the Town's history.
The 2025 audit was not a comprehensive evaluation of all Building Division activity. It reviewed a defined set of escalated concerns and was intended to identify process gaps and near-term improvements. The Town has committed to supplementing the audit with broader data-driven analysis — including a manual review of a sample of 148 permits — to establish statistically meaningful performance metrics, evaluate trends across permitting and inspection categories, and provide a more complete picture of operational performance over time. That expanded review is currently underway; findings will be incorporated into future CAP updates and Table E as they become available.
This document is the first quarterly update to the adopted CAP. It covers the period from adoption through May 30, 2026. It does not replace the original CAP — it updates it. Each quarterly update will follow this same structure, reporting new activity in each Matrix ID alongside the original commitments, so that progress is visible and cumulative over time.
A full copy of the adopted CAP is available at https://www.townofparadise.com/building/page/buildingcode-complaint-corrective-action-plan. 349
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2. Major Milestones & Accomplishments
2.1 CAP Implementation Structure & Independent Review
Related CAP Matrix IDs: A-7, C-6, C-7 and C-8
A defining milestone of this reporting period is the Town's engagement of Interwest to provide an independent quality assurance and advisory review function supporting CAP implementation. This engagement reflects the Town's commitment to ensuring that corrective actions are not only implemented but independently assessed for effectiveness — an added layer of accountability that goes beyond internal reporting.
Interwest supports the Assistant Town Manager's oversight function, operating independently from the Building Division's day-to-day operational chain of command. This structural separation is intentional:
where embedded operational staff work to improve practices from within, Interwest provides an objective, arms-length evaluation of whether those improvements are taking hold and whether CAP commitments are being met in practice.
Interwest also serves as the Town's formal Independent Reviewer under Ordinance No. 655 (PMC §15.02.065), the newly adopted Building Code Complaint Ordinance. In this capacity, Interwest is responsible for the objective review of post-construction Building Code complaints, including evidence gathering, site inspections where warranted, and the issuance of Notices of Complaint and Notices of Determination. This dual role — supporting both CAP implementation oversight and the formal complaint review process — positions Interwest as a central accountability mechanism across the Town's broader corrective action framework. Notably, the engagement of an independent third-party reviewer in this capacity was not contemplated in the original CAP; it represents a governance enhancement that strengthens the accountability structure beyond what the adopted document required.
2.2 Building Code Complaint Ordinance
Related CAP Matrix IDs: A-7, D-1 and D-2
The Town has advanced one of its most significant policy milestones with passage of a new Building Code Complaint Ordinance (Ordinance 655), Section 15.02.065 of the Paradise Municipal Code. This ordinance establishes a formal, structured system for processing, reviewing, and managing complaints alleging violations of the Building Code — a mechanism that has not previously existed within the Town's regulatory framework.
The ordinance establishes the following core framework:
• Independent Reviewer. A third-party consultant retained by the Town to conduct objective reviews of complaints, gather evidence, conduct inspections, and issue written Notices of Complaint (NOC) and Notices of Determination (NOD) regarding Building Code compliance. • CAP Community Intake Form as Exclusive Entry Point. All complaints must be submitted through the Town's CAP Community Intake Form. Complaints submitted outside of this process will not be accepted, ensuring consistent documentation and tracking. 350
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• Due Process Protections. Permit Applicants (PAs) receive notice and have 10 business days to respond with documentation. PAs and property owners both have the right to representation at any inspection.
• Appeal Rights. PAs who disagree with a Notice of Determination (NOD) may appeal in writing to the Town Council within 10 calendar days, with a right to present evidence at a public hearing. • Strike System. Following an upheld NOD (or failure to appeal), the PA receives a Strike tied to the Assessor's Parcel Number. A PA with two or more active Strikes faces denial of all new permit applications and suspension of existing issued permits until all violations are remediated. • 10-Year Lookback. The ordinance applies to permits issued under this title and for a period of 10 years thereafter, establishing meaningful accountability coverage for post-fire rebuilding construction.
The CAP Ad Hoc Advisory Committee is formally incorporated into the ordinance as an advisory and oversight body for the Building Code complaint process. The Committee does not make technical code compliance determinations but supports and facilitates the Independent Review process while monitoring the overall intent of the ordinance.
This ordinance represents a landmark policy achievement for the Town, translating the CAP's commitment to accountability into enforceable, codified procedures. Its passage will provide property owners with a clear, accessible pathway for raising Building Code concerns while establishing a structured, impartial review process that protects all parties.
2.3 Building Code Complaint & CAP Community Intake Form Related CAP Matrix IDs: D-1 and D-2
On May 26, 2026, the Town launched the updated Building Code Complaint & CAP Community Intake Form, marking a significant milestone in the Town's public engagement and complaint resolution framework. The form serves as the exclusive entry point for community members to submit either general concerns related to Building Division operations or formal Building Code complaints under the newly adopted Ordinance No. 655.
The form is structured to accommodate two distinct submission pathways, recognizing that not all community concerns rise to the level of a formal code complaint:
• General Concern or Feedback — for input related to permit processing, plan review, inspection outcomes, code interpretation, communication, owner-builder oversight, CAP implementation, or general Building Division operations. These submissions are reviewed for trends, systemic issues, and programmatic evaluation.
• Formal Building Code Complaint — for property owners alleging a potential violation of the California Building Standards Code (Title 24) discovered after construction. Eligible complaints are screened for completeness and referred to Interwest, as the Town's Independent Reviewer, for formal evaluation, potential site inspection, and issuance of a determination in accordance with PMC §15.02.065.
The form collects information necessary to triage and route submissions appropriately, including property address and permit number, construction status, permit applicant type, contractor license information, 351
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and whether the submitter has attempted to resolve the issue directly with the builder. Submitters are also asked whether they are willing to participate in follow-up actions, including a potential Independent Reviewer inspection.
The Consent to Proceed section clearly communicates the scope and limitations of the process — that submissions are reviewed for eligibility, that non-code issues such as aesthetic or general workmanship concerns may not qualify for formal review, and that confirmed violations may result in administrative action including issuance of a Strike against the Permit Applicant under the Municipal Code. Final acknowledgements confirm the submitter's understanding that the form does not replace formal appeals, legal claims, or actions with the CSLB or other agencies.
Submissions received through May 30, 2026 are being tracked and will be reported in the next quarterly update. The next report will provide a full accounting of submissions received, triage outcomes, and any early trends identified through the intake process — including the distribution between general concern submissions and formal Building Code complaints, and whether any complaints have been referred to Interwest for Independent Review.
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3. Corrective Action Framework and Implementation Matrix Updates The Corrective Action Matrix is the primary accountability tool for this CAP. It translates audit findings and internally identified improvements into discrete, trackable actions organized across five functional tables (Table E remains reserved for supplemental recommendations to be identified through expanded analysis and quality assurance reviews):
• Table A — Community Development Administration
• Table B — Permit Counter Process Improvements
• Table C — Building Inspection Process Reforms
• Table D — Public Support & Complaint Resolution
• Table E — Future Supplemental Recommendations (reserved for actions identified through expanded analysis, quality assurance review, and stakeholder feedback) Each matrix entry documents the original recommendation, the implementation phase, and a current status narrative. The matrix is a point-in-time snapshot — entries reflect conditions as of the date of this update and may describe completed steps, ongoing activities, or planned milestones. Completion of individual milestones does not indicate closure of an entire corrective action unless explicitly stated.
A corrective action may be considered substantially complete when it has been implemented, embedded in standard operations, and supported by documentation — not solely dependent on interim measures or individual assignments. Items designated as complete will also be independently reviewed by Interwest in the next reporting period.
A full copy of the adopted CAP, including the complete Corrective Action Framework, is available at https://www.townofparadise.com/building/page/building-code-complaint-corrective-action-plan. 353
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Table A: Community Development Administration
ID# Recommendation Phase Current Status & Actions
A-1
Hire a dedicated
Community
Development Director.
Complete
12/2025
Following adoption of the CAP, the Town strengthened its administrative oversight structure by restructuring the Assistant Town Manager role to include direct responsibility for CAP implementation, ombudsman functions, and public
accountability reporting.
The Town maintains two Community Development Directors:
Planning/Wastewater, and Building, Code Enforcement, and Fire Prevention — providing focused leadership across the full scope of community development operations.
In addition, the Town engaged Interwest Consulting Group to provide independent quality assurance sampling, technical advisory support, and quarterly validation of CAP
implementation progress, further strengthening the oversight structure with an Independent Reviewer separate from Building Division staff and Town management.
A-2
Consider the use of an
interim Community
Development Director
via a consulting firm.
Complete
12/2025
The interim Community Development Director consulting
arrangement with BPR Consulting Group has concluded. The oversight functions originally contemplated under this action have been incorporated into the restructured Assistant Town Manager role described in A-1 and are further supported by the independent quality assurance engagement with Interwest Consulting Group.
A-3
Consider moving Code
Enforcement under the
Planning Division.
Complete
No changes. Code Enforcement remains aligned with Building and Fire Prevention under the Community Development
Director. This organizational structure continues to be appropriate and no adjustments are warranted.
A-4
Consider reclassifying
the Community
Development Director
– Building/Code
Enforcement/Fire
Prevention to Building
Official / Fire Marshal.
Complete No changes. The current staffing model and oversight structure remain appropriate.
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A-5
Develop a
performance
dashboard for permits,
inspections, and
complaints.
Complete
Staff has implemented monthly public reporting as the primary vehicle for the performance dashboard called for under A-5.
CDD Monthly Activity Summary reports for January through April 2026 are published and publicly accessible on the Town's website at townofparadise.com/building/page/2026-reports.
Each report documents comprehensive performance metrics across all six CDD divisions, including total customer
interactions, call and email volumes, inspection counts and pass rates, permits applied and issued, and defensible space inspection activity — consistent with the dashboard content scope identified in the CAP.
During the February through April 2026 period, reported metrics reflect positive operational trends: building inspection volume grew from 979 to 1,331 per month, pass rates improved from 68% to 73%, and code enforcement closed more cases than it opened in April. Monthly reporting is now established as a standard operational practice and will continue throughout the CAP implementation period.
A-6
Establish formal
escalation protocols
for elevated Building
Division matters
requiring management
review.
Complete
Formal escalation protocols have been established for elevated Building Division matters requiring management review before any determination outside normal code administration is communicated to an applicant or party. The protocols do not create additional appeal rights or diminish the statutory authority of the Building Official.
Five categories of circumstances trigger mandatory escalation:
expedited processing requests; fee disputes or waiver requests; permit and inspection determination disputes; requests for deviations from standard procedures; and matters involving legal threats or suspected improper influence. For permit and inspection disputes, the CDD Director provides a first level of review; unresolved matters escalate to the Assistant Town Manager, who may refer technical determinations to the Town's Independent Reviewer in an advisory capacity.
Formal appeals of Building Official decisions remain governed by the Building/Fire Code Board of Appeals under PMC Title 15. 355
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A-7
Establish advisory
committee for CAP
progress monitoring
(Council-authorized).
Ongoing
The CAP Ad Hoc Advisory Committee has been established and seated. The Committee is composed of the following members:
• Steve Crowder, Mayor
• Heidi Lange, Councilmember
• Jennifer Macarthy, Town Manager
• Marc Mattox, Assistant Town Manager
• Tony Lindsey, Community Development Director
• Bill Hayes, Interwest
• Dave Anderson, Contractor
• James Frost, Contractor
• Jarrod Holliday, Engineer
• Donna Vairo, Community Member
The Committee's membership reflects a cross-section of
municipal leadership, technical professionals, and community representation, consistent with the CAP's intent to support transparency and organized stakeholder engagement during the corrective action period.
The Committee's charge has been expanded to include oversight of the building code complaint process recently adopted by the Town Council through a new ordinance adding Section 15.02.065 to the Paradise Municipal Code. Under that ordinance, the Committee serves as an advisory and oversight body for the complaint review process — supporting and facilitating
Independent Reviews and monitoring overall implementation — while the substantive determinations of Building Code
compliance remain with an independent third-party reviewer.
The Committee does not serve in a decision-making or
adjudicatory capacity.
The Committee will continue to review CAP implementation progress, engage with performance metrics and stakeholder feedback, and provide structured advisory input throughout the corrective action period. Updates on Committee activity will be reflected in subsequent CAP reports.
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Table B: Permit Counter Process Improvements
ID# Recommendation Phase Current Status & Actions
B-1
Provide in-person
training for permit staff
on ethics, best
practices, and legal
requirements.
Complete
March 2026
In-person ethics and professional conduct training was
completed during this reporting period. On March 11 and 12, 2026, the Town hosted two days of on-site training delivered by Gerry Preciado of 34th Street Training, covering two required subject areas:
Workplaces That Work for All of Us — Harassment Prevention, satisfying the requirements of AB1825 (supervisory), SB1343 (non-supervisory), and AB1661 (local agency officials); and Preserving the Public Trust: Ethics for Public Entity Officials, satisfying the requirements of AB1234.
Sessions were held at both the Building Resiliency Center and Town Hall Council Chambers to accommodate all available staff. Training was conducted in an interactive, in-person format rather than the online format typically used for state-mandated training, consistent with the audit's recommendation for more engaging and effective delivery. Sign-in sheets and training materials are on file.
B-2
Assign two dedicated
permit technicians for
permit intake and
issuance.
Complete
December
2025
This corrective action was implemented effective December 1, 2025, and the dedicated permit technician staffing model has remained in place. Two permit technicians continue to be assigned exclusively to permit intake and issuance, supporting consistency in application processing, reducing turnaround times, and allowing other building division staff to focus on plan review, inspections, and customer support functions.
B-3
Provide classroom
training for permit
technicians and
supervisors.
Ongoing
Two full days of onsite classroom training were completed February 10–11, 2026, delivered by Steve Burger, CBO, of Bureau Veritas. The Complete Permit Technician curriculum covered code history, overview and use, legal aspects of code
administration, and the permitting process.
Staff will continue to seek and document ongoing professional development opportunities throughout the CAP implementation period, with additional training recommendations informed by both Interwest and Bureau Veritas QA sampling findings as they become available.
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B-4
Provide two weeks of
embedded trainer
support at the permit
counter.
Complete
The embedded trainer support has been implemented and
sustained well beyond the initial two-week threshold. Jessie Oswald with Bureau Veritas, maintained an ongoing embedded presence with the Town between December 2025 to April 2026, providing direct in-person oversight and support across building division operations, including the permit counter.
B-5 Revise the permit
procedures manual.
Complete
February 2026
Effective December 1, 2025, the services of Jessie Oswald of Bureau Veritas were engaged to revise and update the Town of Paradise permit procedures manual, with a target completion date of January 31, 2026. This initiative was undertaken to ensure that all procedural documentation is current, accurate, and aligned with best practices.
The revised Permit Technician Manual has been completed and reflects current operations across all key functional areas of the Building Division. The manual includes step-by-step guidance on GovWell record types and workflows, building permit submittal requirements for residential, manufactured home, and
commercial projects, plan review routing procedures, fee calculation and invoicing processes for plan review, issuance, and development impact fees, wastewater application review and clearance-to-record procedures, and signature verification and contractor license requirements for permit issuance.
The manual serves as a comprehensive operational reference for permit technicians and supports consistency, accountability, and quality in permit counter operations going forward.
B-6
Require ICC Permit
Technician
Certification for
classification.
Ongoing
Any changes to the minimum qualification requirements for employees in the Permit Technician classification trigger meetand-confer obligations between the Town and Union representatives. Human Resources & Risk Management Director has initiated coordination of this process. Meet-and-confer scheduling is underway and more information will be included in future updates to the CAP.
B-7
Provide updated public
informational
materials.
Ongoing
May 2026
A comprehensive suite of over 25 public-facing documents has been developed, updated, and published this quarter, spanning five areas: community guidance and CAP intake, contractor and owner-builder resources, buyer and pre-construction guidance, 358
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plan and site checklists, and code compliance references. Key deliverables include the Community Resource Guide identifying external resolution pathways for concerns outside Town
authority, the CAP Community Intake Form serving as the exclusive initial point of contact for building code complaints under the newly adopted ordinance, and updated checklists covering SFR and commercial rebuild, WUI, solar, and CalGreen requirements.
These documents may be found at the Building Resiliency Center and at the Town’s website at
https://www.townofparadise.com/building.
These materials are in active use and will be updated on an ongoing basis as procedures and code requirements evolve through the CAP implementation period.
B-8
Establish
comprehensive permit
applicant verification
and supervisory
authorization controls
for business entities,
contractor, and ownerbuilder applicants.
Ongoing
Standardized permit applicant verification controls have been integrated into building division operations during this quarter through two primary mechanisms.
First, contractor information verification has been embedded as a standard first-line requirement across all 2026 inspection checklists developed under B-5. Every inspection type — from underground plumbing and electrical through framing,
insulation, drywall, roofing, and final — requires documented confirmation of contractor information before the inspection proceeds. This systematically anchors verification to each stage of the permit lifecycle rather than solely at intake.
Second, staff received targeted professional development directly relevant to owner-builder and contractor authorization requirements. The April 2, 2026 Shasta Cascade Chapter ICC monthly meeting featured a presentation by Hal Clay, Special Investigator with the California Contractors State License Board, covering owner-builder provisions and B contractors working out of class — two of the specific compliance areas identified in the original audit findings.
Additionally, the updated public-facing materials completed under B-7 — including the Owner-Builders Pamphlet, What is an Owner-Builder, Before Hiring a Contractor, Checklist for 359
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Prescreening Contractors, CSLB Ten Tips, and ADV Contractor guide — support applicant-side awareness of legal requirements consistent with Business and Professions Code section 7044 and Labor Code section 2750. Incorporation of verification requirements into formal permit procedures and quality
assurance reviews is ongoing and will be documented in
subsequent CAP updates.
B-9
Establish a quality
assurance function for
permit intake
oversight.
Ongoing
The foundational elements for a permit intake quality assurance function have been put in place during this quarter. Standardized intake procedures and verification checklists developed under B-5 and B-8 provide the procedural framework upon which a formal QA function will be built. The 2026 Building Inspection Quality Assurance Checklist, developed in collaboration with Bureau Veritas, establishes a structured model for periodic sampling, documentation review, and supervisory oversight that is directly applicable to the permit intake context.
Active implementation of the permit intake QA function — including periodic sampling of intake decisions, review of required documentation, and findings-based training and improvement — is anticipated to advance in the next reporting period through the engagement of Interwest Consulting Group.
Interwest's role will include providing structured oversight and QA support at the permit counter as part of the Town's ongoing CAP implementation infrastructure. Progress on this item will be reported in the subsequent CAP update.
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Table C: Building Inspection Process Reforms
ID# Recommendation Phase Current Status & Actions
C-1
Provide in-person, in
lieu of existing onlineonly, ethics training for
inspectors.
Complete
March 2026
In-person ethics and professional conduct training was
completed during this reporting period. On March 11 and 12, 2026, the Town hosted two days of on-site training delivered by Gerry Preciado of 34th Street Training, covering two required subject areas:
Workplaces That Work for All of Us — Harassment Prevention, satisfying the requirements of AB1825 (supervisory), SB1343 (non-supervisory), and AB1661 (local agency officials); and Preserving the Public Trust: Ethics for Public Entity Officials, satisfying the requirements of AB1234.
Sessions were held at both the Building Resiliency Center and Town Hall Council Chambers to accommodate all available staff.
Training was conducted in an interactive, in-person format rather than the online format typically used for state-mandated training, consistent with the audit's recommendation for more engaging and effective delivery. Sign-in sheets and training materials are on file.
C-2
Provide classroom
training for inspection
of residential buildings,
plan reading, and
calculation
interpretation.
Ongoing
Classroom training for inspection staff is underway through two tracks.
Building Division staff attended the 2026 SVABO Training Institute, completing the following courses: 2025 California Building Code Chapter 11B; 2025 California Energy Code
Requirements for Single-Family, Multi-Family and Nonresidential Buildings; Basic Steps in Structural Plan Review; Significant Changes to the 2025 California Mechanical and Plumbing Code; Generators and Transformers; and 2024 ICC Residential
Plumbing and Mechanical — Inspection and Plan Review.
In addition, Bureau Veritas has scheduled a half-day onsite classroom training on reading and interpreting truss calculations for single-family residential and similar project types, to be delivered by Bureau Veritas Senior Inspector David Gavranich and Plans Examiner Frank Glazewski on June 11, 2026. Building inspectors and plan review staff will attend.
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Staff will continue to seek and document ongoing professional development opportunities throughout the CAP implementation period, with additional training recommendations informed by both Interwest and Bureau Veritas QA sampling findings as they become available.
C-3
Employ a Field Training
Officer (FTO) for at
least six months.
Complete
April 2026
The FTO program has been continuously active throughout this quarter, implemented in three progressive phases designed to broaden inspector exposure across multiple professional perspectives. Phase 1 (October 2025 – January 2026) provided initial embedded field oversight through BPR Consulting. Phase 2 (February – March 2026) transitioned to a Bureau Veritas FTO team conducting weekly ride-alongs with all three building inspectors, covering foundation, framing, MEP rough-in, roofing, solar, and building finals. Phase 3 (April 2026) expanded to offsite ride-alongs at active inspection sites in Rocklin, exposing inspectors to commercial, multi-story, and high-complexity inspection types not routinely encountered in Paradise's rebuild environment.
Notable training outcomes include documented improvement in plan referencing, inspector confidence, and code-specific knowledge across WUI requirements, CSST gas piping, T-24 energy compliance, and truss calculations.
C-4
Provide off-site
professional training
for inspectors.
Ongoing
Off-site professional training has been active throughout this reporting period through two primary channels.
Building inspection staff have attended the Shasta Cascade Chapter of the International Code Council (SCCICC) monthly meetings continuously from November 2025 through April 2026 — six consecutive meetings. Building Plans Examiner Patti Samons serves as Chapter President. Meeting topics during this period included special inspections, foundation clearance from slopes, wood truss calculations, aging-in-place requirements, WUI code applicability under the 2025 code cycle, and a presentation by a CSLB Special Investigator on owner-builder provisions and contractors working out of class. Staff also participate in the SCCICC Inspector Exchange Group, which provides additional code consistency and peer collaboration opportunities between regional building departments.
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A hands-on Fire Sprinklers Workshop hosted in Paradise is planned for June 17, 2026, featuring in-field fire sprinkler inspections, a fire flow demonstration, and fire sprinkler calculations and plan review instruction.
Staff will continue to seek and document ongoing professional development opportunities throughout the CAP implementation period, with additional training recommendations informed by both Interwest and Bureau Veritas QA sampling findings as they become available.
C-5
Require Building
Inspector II to obtain a
second certification
within 90 days of
return.
Completed
January 2026
Second ICC certification obtained for the position.
C-6
Establish a quality
assurance function for
inspection oversight.
Ongoing
The quality assurance function for inspection oversight was initiated effective February 1, 2026 through the engagement of Bureau Veritas. During this quarter, the foundational elements of the QA function have been developed and placed into active use.
The 2026 Building Inspector Quality Assurance Checklist has been completed and adopted, providing a structured, sevensection framework covering permit and plan verification, code compliance verification, inspection execution, documentation and photo verification, consistency and QA review, customer communication, and safety and professional conduct. The checklist includes a formal QA sign-off section requiring supervisor review and verification prior to advancement to the next inspection stage.
This checklist has been integrated into the FTO program's daily field engagement throughout the quarter, with the Bureau Veritas team reinforcing its use in real-time during ride-along inspections. The ongoing weekly FTO reports serve as a
contemporaneous record of supervisory oversight and mentoring activity consistent with the QA function's intended scope.
C-7
Implement uniform
inspection checklists
and photo
documentation.
Completed
January 2026
As reported at the time of CAP adoption, photographic inspection procedures had already been implemented and uniform
inspection checklists were under development in collaboration 363
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with Bureau Veritas. Both elements are now complete and in active operational use.
The 2026 Residential Stick-Built Building Inspection Checklists, 2026 Manufactured Residential Building Inspection Checklists, and all over-the-counter inspection checklists for electrical, plumbing, mechanical, solar, pools, and fire systems have been finalized and adopted. Each checklist includes a photo
documentation requirement specific to the inspection type, with required photos called out at the checklist level — for example, test gauge readings, trench routing, rebar and anchor details, and key structural elements — ensuring photographic evidence is captured systematically rather than at inspector discretion.
Photo documentation requirements are also formally embedded in the 2026 Building Inspector Quality Assurance Checklist under Section 4 — Documentation and Photo Verification, which requires inspection results to be entered into GovWell and clear, labeled photos taken of the overall work area, key inspected components, and any deficiencies. Notes must be complete, professional, and objective, with corrections referencing applicable code sections.
The FTO program has reinforced photo documentation practices throughout the quarter through real-time field coaching, and these requirements are now functioning as standard operational practice across the inspection team.
C-8
Implement inspection
performance
accountability and final
inspection controls.
Ongoing
Formal inspection performance accountability protocols and final inspection controls have been developed and are launching June 1, 2026. Bureau Veritas will provide periodic formal inspection performance review protocols supported by the quality assurance function established under C-6, including monthly representative sampling of completed inspection records, field audits, standardized checklists with photo documentation, and final inspection procedures requiring documented verification that all prior correction notices have been resolved before approval is granted. Supervisory review is required for final approvals involving exceptions or unresolved items.
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These controls build directly on the procedural infrastructure established during this reporting period — including the standardized inspection checklists developed under C-7, the Building Inspector Quality Assurance Checklist developed under C-6, and the FTO field coaching program under C-3 — creating a layered accountability framework that addresses the audit's findings regarding inspection consistency and final inspection integrity. The targeted completion date for full implementation is December 28, 2026.
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Table D: Public Support & Complaint Resolution
ID# Recommendation Phase Current Status & Actions
D-1
Establish an
ombudsman role to
support homeowners
navigating construction
concerns.
Ongoing
The ombudsman function is active and operational through the Assistant Town Manager's office. The CAP Complaint Ordinance has been formally adopted and launched, providing a structured pathway for community members to submit building-related concerns for review and tracking.
Homeowners and community members are encouraged to
engage directly with the Assistant Town Manager, who is available for walk-in ombudsman office hours every Wednesday and Thursday from 11:00 a.m. to 1:00 p.m. at Town Hall, 5555 Skyway, Paradise, CA 95969. Appointments outside of office hours are also available Monday through Thursday during normal business hours and may be scheduled by emailing
[email protected].
The ombudsman role is designed to help homeowners
understand their concern, identify the appropriate resolution pathway, and navigate available resources — whether those resources are within Town authority or through external agencies such as CSLB, civil court, or state licensing boards. This function is informational and navigational in nature; it does not adjudicate disputes, reopen inspections, or assign liability.
D-2
Improve transparency
regarding complaint
pathways and available
resources.
Ongoing
Transparency materials and complaint pathways have been substantially developed and published during this reporting period.
The Town Council adopted Ordinance No. 655 on May 12, 2026, codified as Paradise Municipal Code § 15.02.065, establishing a formal Building Code complaint process for property owners. This ordinance created meaningful consequences for contractors who fail to meet Building Code requirements, including a two-strike suspension mechanism under which contractors with two or more unresolved valid complaints will have new permit applications denied and existing issued permits suspended until violations are corrected.
A combined Building Code Complaint and CAP Feedback Form is now publicly available and serves as both the formal complaint submission mechanism under § 15.02.065 (Path A) and the general 366
2025 Building Division Audit Corrective Action Plan
Quarterly Update June 9, 2026
stakeholder feedback channel for CAP monitoring (Path B). The form is accessible at townofparadise.com/building.
The Community Resource Guide for Building Concerns Outside Town Authority has been published with six attachments covering contractor disputes and CSLB processes, civil and small claims court options, the Right-to-Repair law (SB 800) including a notice template, other licensed professionals and state oversight agencies, consumer fraud and deceptive practices, and modular and manufactured housing under HCD oversight.
All materials — including the independent audit, the adopted CAP, the complaint ordinance, the intake form, and the Community Resource Guide — are accessible on the Town's dedicated CAP webpage at
https://www.townofparadise.com/building/page/building-codecomplaint-corrective-action-plan. 367
2025 Building Division Audit Corrective Action Plan
Quarterly Update June 9, 2026
Table E: Future Supplemental Recommendations
ID# Recommendation Implementation
Phase
Current Status & Actions
E-# TBD TBD TBD
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2025 Building Division Audit Corrective Action Plan
Quarterly Update June 9, 2026
4. CAP Timeline Update
The following timeline provides a high-level sequencing framework for implementation of the corrective actions identified in this Corrective Action Plan. It is intended to communicate the Town's anticipated approach to prioritization, coordination, and phased execution rather than to establish rigid deadlines for individual actions.
The timeline reflects the reality that corrective actions vary in complexity, resource requirements, and dependency on external factors such as recruitment, training availability, contractual services, and policy adoption. Accordingly, the phases identified below represent logical groupings of work designed to stabilize operations, strengthen institutional capacity, and integrate long-term improvements in a deliberate and sustainable manner.
As corrective actions progress, timelines may be refined to reflect actual implementation conditions, evolving priorities, or additional findings from expanded analysis. Any such adjustments will be documented in subsequent CAP updates to maintain transparency and accountability.
As of this reporting period, Phase 1 is fully complete and Phase 2, 3 and 4 are actively underway.
Phase Period Primary Activities
Phase 1: Stabilization November 2025 to
February 2026
Staff reinstatement (completed); FTO engagement
(completed), continued supplemental staffing (ongoing), initiation of training (completed); organizational
restructuring decisions (completed); Corrective Action Plan adoption and initiation (completed).
Phase 2: Infrastructure
Build-Out
December 2025
to August 2026
(updated from
March 2026)
Development of revised procedures (ongoing); permit and inspection procedure rollouts (ongoing); adoption of new manuals (ongoing); implementation of certification
requirements (ongoing); expanded statistical analysis of inspections (ongoing), themes and programmatic needs
(ongoing). Initial advisory review of CAP implementation progress by Council-authorized Ad Hoc Committee
(completed).
Phase 3: Public Interface
Improvements
February 2026 to
February 2027
(updated from
September 2026)
Ombudsman role implemented through the Assistant Town
Manager (ongoing); expanded public guidance (ongoing);
transparency reporting (ongoing).
Phase 4: Quality
Assurance Integration
April 2026 to
February 2027
Long-term QA/oversight (ongoing); system improvements;
metrics reporting; close-out of corrective items (ongoing). 369
370
371
372
373
Building Code Complaint & CAP Community Intake Form
1. Consent to Proceed
This form allows you to submit either general concerns or a formal Building Code complaint to the Town of Paradise. By proceeding, you acknowledge:
1. This form may be used for general input or formal Building Code complaints; only submissions that meet eligibility requirements will be processed as formal complaints.
2. All submissions are reviewed for completeness and relevance to potential Building Code violations; non-code issues (such as aesthetic or general workmanship concerns) may not be accepted for formal review.
3. Eligible complaints may be referred for independent review, and confirmed violations may result in administrative action, including potential issuance of a Strike against the Permit Applicant as defined by the Town of Paradise Municipal Code.
4. Submission does not guarantee review, findings, or enforcement, and some submissions may result in no further action or referral to other resources.
5. Certain concerns may be more appropriately addressed through contractors, the California Contractors State License Board (CSLB), or other avenues, and this form does not initiate action with those entities.
6. Information may be used for complaint review, CAP implementation, and program-level analysis. * 1. Consent to Proceed
I have read and understand the above notice and wish to proceed. 374
Building Code Complaint & CAP Community Intake Form
2. Submitter Information
* 1. Full Name
2. Organization / Company (if applicable)
* 3. Role
Property Owner
Builder / Contractor
Architect / Engineer / Design Professional
Developer
Real Estate Professional
Resident / Community Member
Other
4. Relationship to the subject property
Property Owner
Tenant
Contractor / Builder
Architect / Engineer / Design Professional
Other (please specify)
375
5. If you are not the property owner, do you have authorization to submit this concern on their behalf?
Yes
No
Not applicable
Email address
* 6. Email Address
Country code
Phone number +1
Ext.
* 7. Phone Number
* 8. Project Street Address (Providing a complete street address helps the Town accurately review your submission):
9. Permit Number(s), if known (Providing a permit number helps the Town accurately review your submission):
10. What is the status of the home construction, if applicable:
Completed / Certificate of Occupancy issued
Under construction
Permit issued but work not started
Unknown
11. Who was responsible for building your home, if applicable (Permit Applicant):
Licensed General Contractor
Owner-Builder (BPC §7044 declaration)
Manufactured / Modular / Factory-Built (HCD regulated)
Unknown / Not Sure
12. Builder / Contractor Company Name (if known)
376
13. If a contractor or builder was involved, what is the Contractor/Builder CSLB License Number, if known (optional):
14. Have you attempted to contact the contractor or builder (Permit Applicant) to resolve this issue?
Yes – Issue resolved
Yes – Not resolved
Yes - No response received
No
Not applicable
15. Are you willing to participate in follow-up actions, if needed (e.g., clarification, coordination, or potential Independent Reviewer inspection)? Yes
No
377
Building Code Complaint & CAP Community Intake Form
3. Nature of Submission & Details
* 1. What best describes your submission?
General concern or feedback relating to the Town of Paradise Formal Building Code Complaint relating to the construction of my home 378
Building Code Complaint & CAP Community Intake Form
4. Formal Building Code Complaint
* 1. Does your concern involve a potential violation of the Building Code (California Building Standards Code / Title 24? Complaints related only to aesthetics, workmanship, or contractual disputes may not qualify for formal review.
Yes
No
Unsure
* 2. What type of code issue are you reporting?
Structural / framing
Electrical
Plumbing
Mechanical
Exterior (roof, siding, deck, etc.)
Foundation
Other (please specify)
* 3. Where specifically is the issue located?
* 4. Describe the issue and why you believe it may not comply with California Building Code:
379
* 5. When was this issue observed?
During construction
At final inspection
After occupancy
Unsure
* 6. Do you have documentation to support this concern? Yes (photos, reports, etc)
No
7. Have you already attempted to resolve this issue with the builder? Yes
No
Not applicable
380
Building Code Complaint & CAP Community Intake Form
5. Details of Your General Concern, Feedback, or Request for Review (NonComplaint Submission) Other (please specify)
* 1. Topic(s) Related to Your Concern or Feedback (select all that apply) Permit processing timelines or delays
Plan review comments, revisions, or requirements
Permit approval, denial, or conditions of approval
Inspection scheduling, results, or inspection outcomes
Code interpretation or application consistency
Communication, responsiveness, or customer service
Owner-Builder permit processes or oversight
Professional conduct or interactions with staff
Process clarity, role boundaries, or decision-making transparency Quality or safety concerns related to permitted work (for general feedback only; formal code complaints should use the complaint pathway)
Fees, invoicing, or billing matters
Corrective Action Plan (CAP) implementation or monitoring General Building Division operations or procedures
* 2. Description of Concern, Observation, or Feedback (Please provide as much detail as possible (e.g., location, timing, or specific issue).
381
* 3. In your opinion, does this represent a broader or recurring issue? Yes
No
Unsure
4. In your view, this concern primarily involves:
Town permitting or inspection process
Contractor / builder workmanship or warranty performance Both
Unsure
5. When did this issue occur?
Recently (within last 30 days)
Within the past year
More than a year ago
Ongoing / recurring
6. What outcome or resolution would you like to see, if any? * 7. Would you be open to follow-up (e.g., clarification, coordination, or a meeting if needed)? Yes
No
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Town of Paradise
Council Agenda Summary
Date: June 9, 2026
Agenda Item: 6(h)
ORIGINATED BY: Jennifer Macarthy, Town Manager
REVIEWED BY: Jennifer Macarthy, Town Manager
SUBJECT: Grand Jury Response Ad Hoc Committee
LONG TERM
RECOVERY PLAN:
No
COUNCIL ACTION REQUESTED:
Consideration of: (1) the formation of a Grand Jury Response Ad Hoc Committee, and (2) the appointment of two Councilmembers to serve on the committee. (ROLL CALL VOTE) Background:
Butte County is required by law to impanel a grand jury to serve for a term of one year. This body is mandated to investigate and report on matters within the county. During its term, the grand jury may select the government affairs that it wishes to investigate. Once the grand jury completes its investigations, a formal report is prepared and submitted to the presiding judge of the Butte County Superior Court. These reports include certain recommendations based on the investigations conducted by the jury during its term. Each entity investigated receives a copy of its individual report and is required to provide a response to any findings/recommendations by the responsible governing body within 90 days.
Analysis:
During the May 12, 2026, Council meeting, the Council directed staff to address several details when proposing new committees. The following provides additional detail related to the purpose and function of the proposed Grand Jury Ad Hoc Committee per Council direction:
1. Forum & Role: Due to the potential complex nature of a grand jury response, early feedback and input from a Council committee on the response will ensure the development of a well-rounded draft response document, that will eventually be considered by the full Council.
2. Purpose & Scope: The Grand Jury Response Ad Hoc Committee, which would consist of two Councilmembers, the Town Manager, the Assistant Town Manager, and the Town Attorney, would provide input and feedback related to the preparation of the draft grand jury response.
3. Administration and Documentation Responsibilities: The Town Manager will serve as Chair, prepare agendas, develop minutes, and compose the draft grand jury response with input and feedback from the Grand Jury Response Ad Hoc Committee.
4. Meeting Cadence: The committee will meet as needed to complete the draft document. 383
5. Reporting to full Council: Once the draft report is complete, the draft will be submitted to the Council for their consideration during a regularly scheduled Town Council meeting.
6. Duration and Sunset: The committee will be dissolved upon completion of the draft grand jury response. Alternatively, if the grand jury does not complete a report involving the Town of Paradise, the Grand Jury Ad Hoc Committee will automatically be dissolved.
Summary:
In the event that the grand jury completes a report involving the Town of Paradise, the Town Council will need to review and approve a response document within the required 90-day framework. The proposed Grand Jury Response Ad Hoc Committee would be comprised of two Councilmembers, the Town Manager, Assistant Town Manager, and Town Attorney, and would provide input and feedback to Town staff as staff works to prepare the draft grand jury response.
The draft response would then be considered by the full Council for Council’s consideration at a future regularly scheduled Town Council meeting. If a grand jury does not complete a report involving the Town of Paradise, the Grand Jury Response Ad Hoc Committee will be dissolved.
Financial Impact:
None.
384
Town of Paradise
Council Agenda Summary
Date: June 9, 2026
Agenda Item: 7(b)
ORIGINATED BY: Town Council
REVIEWED BY: Jennifer Macarthy, Town Manager
SUBJECT: Town Council Committee Reports
LONG TERM
RECOVERY PLAN:
No
COUNCIL ACTION REQUESTED:
1. Council written reports on committee representation.
Background:
During the May 12, 2026 Council meeting, the Council approved changing Council reports on committee representation from verbal reports to written reports. The Councilmembers submitted the following reports for May 2026.
Mayor Crowder Report:
5/13 Met with a citizen who had his property abated for weeds, listen to his story, spoke with code enforcement and seeing all documentation and he never filed an appeal and it continued over two seasons, I told him nothing I could do to help. 5/14 & 5/28. Sewer meetings issues discussed were mainly trying to locate property for a treatment site and also addressing concerns from a citizens group with type of system which Marc Mattox will address at tonight’s council meeting
5/14. Special Council Meeting to dedicate council chambers to Congressman LaMalfas. Meeting was well attended including many of Doug’s family including his wife, children, and sister. Jill was very appreciative and said how honored Doug would have been. 5/15 Attended Foothill Lumbers grand reopening. What a great looking new building and what a great addition for our community to have a full service Lumber yard on the ridge. Foothill Lumbers has served this community for many years and continued after the fire, but so nice after almost eight years to see this beautiful new building 5/16 spent several hours doing Flag maintenance on the Parade of Flags route 5/16. Attended a function for Assemblyman Gallagher describing his run for Congressional Seat for District 1 filling the remainder of Congressman LaMalfas term 5/18 Attended a great event for our Police Department, the promotion of SGT Cooper to Lt and 385
Officer Vannucci to SGT, both great choices as our Police Department continues to be a shining star for our community
5/18 Met with a police officer who is taking the SGT test and talked about what that means for him and he wanted to know what we would like to see from him. We have three excellent candidates applying and all will do an outstanding job, it will be a tough decision. 5/28 Met with our fire chief Finney and talked about the challenges and progress with everything and they are in pretty good shape with funding for the upcoming fire season which is good news.
5/29 Attended the open house for Paradise Medical Group, lots of services and adding staff, we are very fortunate to have them in the community
6/2-6/3 Going to Altadena to speak to a group of officials and citizens on what our fire was like, what our recovery looks like and the challenges we have faced. This is my second trip down there, last one was March 2024, and we also hosted them in Paradise. They want to schedule another visit to Paradise. Neither of my visits to Altadena involved any town funding.
Various meetings with Town Staff, Town Manager, and working on staffing for the Town booth for Party in the Park
Vice Mayor Culleton Report:
Council Member Bolin Report:
Council Member Lange Report:
BCFSC meeting
o Lots of projects going on around the county
o New staff
o Took on the gravel grant program since Rebuild Paradise is sunsetting o Grazing Festival Sat June 6th
Insurance committee meeting
o Now a standing committee open to the public
o Request budget for video highlighting fire prevention efforts to reach out to insurance companies
o Meet with BCFSC to discuss how to expand Firewise Communities to enhance community safety, education and potential insurance discounts o Connect with BRC about scheduling a community workshop Sewer committee
o Discussion about response to community proposal
o Water Board & DDW recycled water installation requirements response o WWTF - Clark Road preliminary geotechnical investigation results and next steps o Collection System- low pressure system analysis
Economic development committee
o Now a standing committee open to the public
o CED Date from the Chamber
o Discuss updated census data
386
o Business Summit planning
Grand opening foothill lumber
o Rotary Epic Day of Service Skyway Cleanup 25 bags
o Flag Route Maintenance
o Magalia Community Park weedeating
PD promotions Lt Cooper and Sgt Vannucci
COC meeting
o Draft 10 year plan to end homelessness
PUSD board meeting
o Retirement recognition 14 staff members
o Approval of contract Honey Run Academy construction
o Approval of contract PHS school kitchen and electrical project o Approval of PHS Lahainaluna High Unity Bowl
o Paradise Elementary grand opening July 30th
PHS CTE Advisory meeting
o Updates on programs for next year
o Breakout discussions with industry partners
PRPD Astronomy on the lake
Memorial Day Parade of Flags
Updated the Rails to Trails Conservancy website/map to include the Yellowstone Kelly Memorial Trail
Upper Ridge Community Council
o POA open house June 13th
o PUSD update
o Butte County public works update on Magalia
o projects: hazardous fuels reduction delay
o BCFSC update on upper ridge projects
o Coutelenc Park
Council Member Lassonde Report:
In the April/May time period, I attended the following standing Committee Meetings:
1. BUTTE COUNTY ASSOCIATION OF GOVERNMENTS MEETING, May 28, 2026 Agenda: https://www.bcag.org/#docaccess-90666856770c62d9a0e52003be74d4f2 We approved the following items on the Consent Agenda:
Meeting Minutes of the Butte County Association of Governments Board of Directors April 23, 2026
Approval of The Ferguson Group Agreement - BCAG Federal Lobbying Platform 2026 Approval of Final 2026/27 Transportation Development Act (TDA) Apportionments Approval of Resolution 2025/26-11 Final 2025/26 Final Transportation Development Act (TDA) Claims
We approved the following items on the Regular Agenda:
Approval of Butte Regional Transit FY 2026/27 Service Plan and Budget o The Executive Director presented the final 2026/27 Overall Work Program (OWP) and Budget for Board consideration. As the designated Regional Transportation Planning Agency (RTPA) and Metropolitan Planning Organization (MPO) for Butte 387
County, BCAG is required to annually prepare the OWP and Budget identifying federal, state, and local transportation planning responsibilities for the upcoming fiscal year.
We reviewed the following items for Information:
Butte Regional Transit 3rd Quarter 2025/26 Report
o The Final FY 2026/27 B-Line Budget identifies a total operating budget of $14,566,471 for fixed route, microtransit, and paratransit services in the urban and rural areas of Butte County. The Final Budget is $1,103,056 higher than the prior year, an increase of 8.2%.
Chico to Sacramento Intercity Bus Service Update
o We were provided an update regarding ongoing efforts to initiate a new intercity bus service between Chico and Sacramento. Staff reported that bus procurement orders were completed earlier this year and were recently modified to include ADA lifts and USB-A and USB-C charging capabilities on each vehicle. Due to the addition of ADA lifts, seating capacity on each bus will be reduced from 32 to 28 seats. Staff further reported that coordination efforts continue with partner agencies to finalize agreements, integrate the service with existing transit systems, refine weekday and weekend schedules, and coordinate implementation details with Transdev. Marketing efforts are expected to begin approximately three months prior to the launch of service. Launch is anticipated to be during Spring 2027.
Butte Regional Transit Routing Study Update
o We were provided an update regarding the ongoing fixed route transit study being conducted in partnership with Jarrett Walker + Associates for the cities of Chico and Oroville. Work will continue to evaluate existing fixed route transit services and identify opportunities for system improvements.
2027 Federal Transportation Improvement Program Development & Congestion Mitigation Air Quality Program
o The Programming Director initiated the development of the new 2027 Federal Transportation Improvement Program (FTIP) and issued a call for new projects for the Congestion Mitigation and Air Quality Program (CMAQ). The purpose of the FTIP is to identify all transportation related projects that require federal transportation funding or approval by the Federal Highway Administration or Federal Transit Administration. The purpose of the CMAQ program is to fund transportation projects and programs to help meet the requirements of the Federal Clean Air Act. Staff issued a call for projects with a $10 million dollar target for the next 4 federal fiscal years. New CMAQ projects will be included in the new 2027 FTIP. The FTIP is being developed in consultation with the BCAG Transportation Advisory Committee and in accordance with BCAG’s Public Participation Plan. o BCAG board provided direction to staff to move forward with their CMAQ Project Recommendations for the 2025 FTIP and 2027 FTIP. This recommendation included a request to fund the Preliminary Engineering component for $533,000 for Paradise’s Oliver Curve Community Pathway Project. The Town will be applying for Active Transportation Program funds for the construction.
2. REGULAR MEETING NOTICE OF THE BUTTE COUNTY AIR QUALITY MANAGEMENT DISTRICT GOVERNING BOARD, May 28, 2026
Agenda: https://www.bcaqmd.org/files/31897b831/Final+Agenda+Packet+May+28%2C+2026.p df
388
We approved the following items on the Consent Agenda:
Minutes of April 23, 2026 Meeting of the Board of Directors. Activity Report on Butte County Air Quality Management District Activities. Status Report on Calendar of Events.
Status Report on Communications.
Financial Status Report for Fiscal Year 2025-26.
FY25-26 AB617 Implementation Application.
We approved the following items on the Regular Agenda:
Fiscal Year 26-27 Budget Hearing #1. (Open Hearing).
Authorization to Change Banking Institution.
Fiscal Year 25-26 CAP Incentives Application.
CalPERS Pension Contract Amendment to Include PEPRA Provisions.
We reviewed the following items for Information:
Assistant APCO Report.
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