AGENDA
MUNICIPAL SERVICES COMMITTEE
MEETING NOTICE
JULY 26, 2022
PUBLIC MEETING 4:00 P.M.
MEMBERS
Andy Wilson, Chair/Vice Mayor, District 7
Tyron Hampton, Councilmember, District 1
Felicia Williams, Councilmember, District 2
Jessica Rivas, Councilmember, District 5
STAFF
Jeffrey Kightlinger, Interim General Manager
Lisa Hosey, Assistant City Attorney
Garrett Stevenson, Recording Secretary
MISSION STATEMENT
The City of Pasadena is dedicated to delivering exemplary municipal services, responsive to our entire community and consistent
with our history, culture and unique character.
In compliance with the Americans with Disabilities Act of 1990, Assistive Listening Devices are available from the City Clerk’s Office with a 24-hour advance notice.
Please call (626) 744-4124 to request use of a listening device.
Language translation services are available for this meeting by calling (626) 744-4124 at least 24 hours in advance.
Habrá servicio de interpretación disponible para éstas juntas llamando al (626) 744-4124 por lo menos con 24 horas de anticipación.
Items on the agenda may not be called in order listed.
Agendas and supporting documents are available on the Internet at http://ww5.cityofpasadena.net/commissions/city-council-municipal-services-committee/ Materials related to an item on this Agenda submitted to the Municipal Services Committee after distribution of the agenda packet will be posted online and listed as: “Supplemental Agenda Material Received after the Posting of the agenda”.
THE MUNICIPAL SERVICES COMMITTEE MEETING FOR JULY 26, 2022, AT 4:00 P.M. WILL TAKE PLACE SOLELY BY
VIDEOCONFERENCE/TELECONFERENCE.
TO ACCESS THE MEETING:
http://pasadena.granicus.com/MediaPlayer.php?publish_id=9 AND
WWW.PASADENAMEDIA.ORG
In order to facilitate public participation at meetings held solely by electronic means, the City will accept public comment in the following manner:
1. During the meeting, members of the public may provide live public comment by submitting a speaker card prior to the start of public comment on that item, at the following webpage:
www.cityofpasadena.net/commissions/public-comment
After submitting a public speaker card, join the virtual meeting at the published start time with a computer, other electronic device, or by telephone. The same name or telephone number on the Speaker Card must be used for the virtual meeting in order to locate and unmute the speaker.
Computer or electronic devices, join the meeting at:
https://us02web.zoom.us/j/161482446
Telephone only dial-in: 1-669-900-6833, Meeting ID: 161 482 446
2. Members of the public may submit correspondence of any length prior to the start of the meeting, at the following email address:
Correspondence will be forwarded to the legislative body prior to the start of the meeting.
3. If assistance is needed by phone, please call the City Clerk's Office at:
(626) 744-4124.
IF YOU NEED A REASONABLE MODIFICATION OR ACCOMMODATION
PURSUANT TO THE AMERICANS WITH DISABILITIES ACT
BECAUSE YOU ARE UNABLE TO PARTICIPATE ELECTRONICALLY AS SET FORTH ABOVE, CONTACT THE CITY CLERK’S OFFICE
AS SOON AS POSSIBLE AT (626) 744-4124
OR [email protected].
CITY OF PASADENA
MEETING OF
THE MUNICIPAL SERVICES COMMITTEE
JULY 26, 2022
PUBLIC MEETING: 4:00 PM
PASADENA CITY HALL, COUNCIL CHAMBER
100 NORTH GARFIELD AVENUE, ROOM S249
Note to the Public: City Hall is closed to the public until further notice.
NOTICE IS HEREBY GIVEN that the regular meeting of the Municipal Services Committee will be held by videoconference/teleconference on Tuesday, July 26, 2022 at 4:00 p.m., to discuss matters on the attached agenda.
Andy Wilson, Chair
Municipal Services Committee
I HEREBY CERTIFY that this agenda in its entirety, was posted on the Internet at https://www.cityofpasadena.net/commissions/city-council-municipal-services-committee/ and on the Council Chamber Bulletin Board, Room S249, and the Bulletin Board in the rotunda area; City Hall, 100 North Garfield Avenue, this July 22nd by 6:30 p.m. and that copies hereof were faxed, emailed or delivered to each member of the City Council and to each local newspaper of general circulation, radio or television station requesting notice in writing, all of which recipients are identified on the distribution herein below.
Susana Castro
DISTRIBUTION:
MSC Committee Members Central Library General Manager Pasadena Weekly City Council City Clerk Director of Planning and Permitting Pasadena Star-News City Manager Director of Public Works Los Angeles Times Pasadena Now City Attorney Public Information Officer La Opinion Pasadena Journal
In compliance with the Americans with Disabilities Act of 1990, listening assistive devices are available from the City Clerk's Office with a 24-hour advance notice.
Please call (626) 744-4124 to request use of a listening device. Language translation services may be requested with 24-hour advance notice.
Habra servicio de interpretacion disponible para estas juntas llamando al (626) 744-4124 por lo menos con 24 horas de anticipación.
MEETING AGENDA
MUNICIPAL SERVICES COMMITTEE
JULY 26, 2022
Public Meeting: 4:00 P.M.
Council Chamber, Pasadena
City Hall 100 North Garfield Avenue, Room S249
APPROVAL OF MINUTES
March 08, 2022, April 12, 2022, April 26, 2022, May 10, 2022 (Regular Meeting) March 22, 2022 (Cancelled Meeting)
1. ROADSIDE MEMORIAL SIGN PROGRAM
2. INFLATION AND SUPPLY CHAIN IMPACTS
3. IMPLEMENTING A SAFE SYSTEM APPROACH FOR TRANSPORTATION
4. CITIZEN SERVICE CENTER OVERVIEW AND UPDATE
PUBLIC MEETING - 4:00 P.M.
ROLL CALL
PUBLIC COMMENT
INFORMATION ONLY
ADJOURN
NEW BUSINESS
01 3/08/2022
CITY OF PASADENA
MUNICIPAL SERVICES COMMITTEE MINUTES
PASADENA CITY HALL
100 NORTH GARFIELD AVENUE
COUNCIL CHAMBER – ROOM S249
MARCH 8, 2022
MEETING
The meeting was convened and held virtually by videoconference/teleconference.
OPENING The Chair called the meeting of the Municipal Services Committee to order at 4:20 p.m.
ROLL CALL:
Staff:
Vice Mayor Andy Wilson (Chair)
Councilmember Tyron Hampton
Councilmember Jess Rivas (Absent)
Councilmember Felicia Williams
Lisa Hosey, Deputy City Attorney
Jeffrey Kightlinger, Interim General Manager Water and Power Nick Rodriguez, Assistant City Manager
Laura Rubio-Cornejo, Director of Transportation
Jon Hamblen, Parking Manager Transportation
Will MacDonald, Management Analyst IV Transportation
Jeremy Marquette, Utility Operational Technology Manager Water and Power
Brian Dease, Power Distribution Section Supervisor
Garrett Stevenson, Recording Secretary
APPROVAL OF MINUTES It was moved by Councilmember Williams, seconded by Councilmember Hampton , to approve the minutes of December 14, 2021 (Regular Meeting), December 28, 2021 (Cancel led Meeting) as submitted:
AYES: Councilmembers Hampton, Williams, Chair Wilson
NOES: None
ABSENT: Councilmember Rivas
ABSTAIN: None
NEW BUSINESS AUTHORIZATION TO ENTER INTO A CONTRACT WITH PARKING CONCEPTS INC. FOR THE MANAGEMENT AND OPERATION OF
THE PLAZA LAS FUENTES VALET PARKING SERVICES FOR THE
WESTIN HOTEL IN AN AMOUNT NOT TO EXCEED $2,336,214 FOR
A THREE-YEAR TERM
Laura Cornejo, Director of Transportation, and Jon Hamblen, Parking Manager of Transportation, provided introductory comments and Will MacDonald , Management Analyst IV of Transportation, reviewed the agenda report as part of a PowerPoint presentation, and responded to questions.
The Vice Mayor Wilson raised concerns with the five bonus points Parking Concepts , Inc., received as part of their evaluation. He explained that their website indicates offices in Irvine, Los Angeles, San Francisco, and Dallas -Fort Worth Texas. He requested 02 3/08/2022
Councilmember Hampton, as Chair or the Economic Development and Technology Committee, review their “local business” status.
It was moved by Councilmember Hampton, seconded by
Councilmember Williams, to approve staff’s recommendation, and forward the item to the City Council for consideration:
AYES: Councilmembers Hampton, Williams, Chair Wilson
NOES: None
ABSENT: Councilmember Rivas
ABSTAIN: None
INFORMATION ONLY CUSTOMER INFORMATION SYSTEM PROJECT UPDATED
Jeffrey Kightlinger , Interim General Manager Water & Power , provided introductory comments and Jeremy Marquette , Utility Operational Technology Manager, reviewed the agenda report as part of a PowerPoint presentation, and responded to questions.
Following a brief discussion, on the order of the Chair, and by consensus of the Committee, the information was received and filed.
JANUARY 2022 WINDSTORM EVENT - PREPARATION AND
RESTORATION EFFORTS
Jeffrey Kightlinger, Interim General Manager Water & Power , provided introductory comments and Brian Dease , Power
Distribution Section Supervisor, reviewed the agenda report as part of a PowerPoint presentation, and responded to questions.
The Committee expressed gratitude for the efficiency and dedication staff has shown during windstorm events.
Councilmember Hampton recommended preparing a list of local electricians residents may use for home repair. The Councilmember also recommended working with local hotels to allow emergency responders a place to stay during similar events. Mr. Kightlinger stated he would review the items and consult his team.
Mr. Dease advised that Pasadena Water and Power’s (PWP) contacts for nearby cities would need to be updated.
On the order of the Chair, and by consensus of the Committee, the information was received and filed.
ADJOURNMENT On the order of the Chair, the meeting of the Municipal Services Committee was adjourned at 5:08 p.m.
_________________________________
Vice Mayor Andy Wilson, Chair
Municipal Services Committee
03 3/08/2022
ATTEST:
____________________
Garrett Stevenson
Recording Secretary
03/22/2022
CITY OF PASADENA
MUNICIPAL SERVICES COMMITTEE MINUTES
PASADENA CITY HALL
100 NORTH GARFIELD AVENUE
COUNCIL CHAMBER – ROOM S249
MARCH 22, 2022
REGULAR MEETING
The regular meeting of the Municipal Services Committee, scheduled for Tuesday, March 22, 2022 at 4:00 p.m., was cancelled as ordered on March 17, 2022 and posted by staff.
ATTEST:
____________________
Garrett Stevenson
Recording Secretary
/s/ Andy Wilson
_________________________________
Vice Mayor Andy Wilson, Chair
Municipal Services Committee
01 04/12/2022
CITY OF PASADENA
MUNICIPAL SERVICES COMMITTEE MINUTES
PASADENA CITY HALL
100 NORTH GARFIELD AVENUE
CITY HALL COUNCIL CHAMBER – S249
APRIL 12, 2022
MEETING
The meeting was convened and held virtually by videoconference/teleconference.
OPENING The Chair called the meeting of the Municipal Services Committee to order at 4:04 p.m.
ROLL CALL:
Staff:
Vice Mayor Andy Wilson (Chair)
Councilmember Tyron Hampton
Councilmember Felicia Williams
Councilmember Jess Rivas
Lisa Hosey, Assistant City Attorney
Shari Thomas, Assistant General Manager of Water and Power Marvin Moon, Assistant General Manager of Power Delivery Varoojan Avedian, Engineering Manager of Power Delivery Jeremy Marquette, Utility Operational Technology Manager Ursula Schmidt, Water Conservation Manager of Water and Power Laura Cornejo, Director of Transportation
Valerie Gibson, Transportation Services Manager
Garrett Stevenson, Recording Secretary
PUBLIC COMMENT Jonah Kanner representing Pasadena Complete Streets Coalition , advocated for street safety and raised awareness on a petition in favor of the Bicycle Transportation Action Plan.
It was moved by Councilmember Hampton, seconded by
Councilmember Williams, to approve the minutes of January 11, 2022, January 25, 2022, February 8, 2022, and February 22, 2022 (Canceled Meeting) as submitted:
AYES: Councilmember Rivas, Williams, Hampton, Chair Wilson NOES: None
ABSENT: None
ABSTAIN: None
INFORMATION ONLY POWER DELIVERY MASTER PLAN PROJECT UPDATE
Marvin Moon, Assistant General Manager of Power Delivery, provided introductory comments, and Varoojan Avedian, Engineering Manager of Power Delivery and Shari Thomas, Assistant General Manager of Water and Power, reviewed the agenda report as part of a PowerPoint presentation, and responded to questions.
Following discussion, on the order of the Chair, and by consensus of the Committee, the information was received and filed.
02 04/12/2022
NEW BUSINESS AUTHORIZATION TO ENTER INTO A CONTRACT WITH TMG UTILITY ADVISORY SERVICES INC. TO PROVIDE SUPPORT AND
ENHANCEMENT SERVICES FOR THE CUSTOMER INFORMATION
SYSTEM
Shari Thomas, Assistant General Manager of Water and Power , provided introductory comments, and Jeremy Marquette , Utility Operational Technology Manager, reviewed the agenda report as part of a PowerPoint presentation, and responded to questions.
Councilmember Williams requested that staff send a link of Pasadena Water and Power’s new account portal so that the Councilmembers may provide the information on their weekly newsletter to raise awareness of the new format.
In response to Chair Wilson inquiry related to t he new Customer information system compatibility with electronic billing and online banking, Mr. Marquette advised that staff would need to enroll into the program and would consult with staff on possible opportunities.
Following discussion, i t was moved by Councilmember Williams, seconded by Councilmember Rivas, to approve the staff
recommendation, and forward the item to the City Council for consideration:
AYES: Councilmembers Rivas, Williams, Hampton, Chair Wilson NOES: None
ABSENT: None
ABSTAIN: None
AUTHORIZATION TO ENTER INTO A CONTRACT WITH PASTILLA,
INC. TO DEVELOP A COMPREHENSIVE WATER AWARENESS
CAMPAIGN AND PROVIDE MARKETING AND OUTREACH
SERVICES TO ADVANCE THE GOALS OF THE WATER SYSTEM
RESOURCES PLAN FOR A NOT TO EXCEED AMOUNT OF
$400,000 THROUGH FISCAL YEAR 2025
Shari Thomas, Assistant General Manager of Water and Power , provided introductory comments, and Ursula Schmidt, Water Conservation Manager of Water and Power, reviewed the agenda report as part of a PowerPoint presentation, and responded to questions.
Councilmember Hampton asked staff to ensure that Pasadena will own the advertisements and soci al media accounts created while working with Pastilla, Inc. Ms. Schmidt responded that the matter will be addressed in the contract. Councilmember Hampton recommended mindfulness when creating multiple social media accounts, as the general public may not e ngage with more than one account per platform.
Following discussion, i t was moved by Councilmember Hampton, seconded by Councilmember Williams, to approve the staff recommendation, and forward the item to the City Council for consideration:
03 04/12/2022
AYES: Councilmember Rivas, Williams, Hampton, Chair Wilson NOES: None
ABSENT: None
ABSTAIN: None
CALIFORNIA STATEWIDE TRANSIT MUTUAL ASSISTANCE
COMPACT (TransMAC)
Laura Cornejo , Director of Transportation , provided introductory comments, and Valerie Gibson, Transportation Services Manager, and Mike Greenwood, Chief Operations Officer for Access Services/Chair of the Steering Committee of Trans MAC, reviewed the agenda report as part of a PowerPoint presentation, and responded to questions.
Following d iscussion i t was moved by Councilmember Williams, seconded by Councilmember Hampton, to approve the staff recommendation, and forward the item to the City Council for consideration:
AYES: Councilmember Rivas, Williams, Hampton, Chair Wilson NOES: None
ABSENT: None
ABSTAIN: None
ADJOURNMENT On the order of the Chair, the meeting of the Municipal Services Committee was adjourned at 5:37 p.m.
ATTEST:
____________________
Garrett Stevenson
Recording Secretary
________________________
Vice Mayor Andy Wilson, Chair
Municipal Services Committee
01 4/26/2022
CITY OF PASADENA
MUNICIPAL SERVICES COMMITTEE MINUTES
PASADENA CITY HALL
100 NORTH GARFIELD AVENUE
COUNCIL CHAMBER – ROOM S249
APRIL 26, 2022
MEETING
The meeting was convened and held virtually by videoconference/teleconference.
OPENING The Chair called the meeting of the Municipal Services Committee to order at 4:04 p.m.
ROLL CALL:
Staff:
Vice Mayor Andy Wilson (Chair)
Councilmember Tyron Hampton
Councilmember Jess Rivas
Councilmember Felicia Williams
Lisa Hosey, Deputy City Attorney
Jeffrey Kightlinger, Interim General Manager Water and Power Robert DeLoach, City Service Worker for Water and Power Ursula Schmidt, Account Manager for Water and Power
Jennifer Guess, Acting Government and Customer Relations Manager for Water and Power
Garrett Stevenson, Recording Secretary
INFORMATION ONLY WATER SUPPLY ISSUES UPDATE
Robert DeLoach, City Service Worker for Water and Power, reviewed the agenda report as part of a PowerPoint presentation, and responded to questions.
Jeffrey Kightlinger provided information on Water and Power staff has decoupled population growth and water demand data, and responded to questions. Councilmember Hampton referred to Phoenix, Arizona as one of the fastest growing cities in America and their water drought problem. He asked staff to continue to monitor the City’s water demand as it relates to population growth, in order to recommend policy changes if needed.
Chair Wilson requested staff i nclude additional information regarding water violations in the City in comparison to prior years, to provide a greater sense of the impacts on the community.
Following a brief discussion, on the order of the Chair, and by consensus of the Committee, the information was received and filed.
NEW BUSINESS ADOPT A RESOLUTION APPROVING PARTICIPATION IN THE
LOW INCOME HOUSEHOLD WATER ASSISTANCE PROGRAM
Jennifer Guess, Acting Government and Customer Relations Manager for Water and Power, provided introductory comments, reviewed the agenda report as part of a PowerPoint presentation, and responded to questions.
02 4/26/2022
Councilmember Hampton suggested staff reach out to Pasadena residents who currently utilize rent assistance from the Housing Department, to provide them with information on the new federally - funded Low Income Household Water Assistance Program.
Following discussion, i t was moved by Councilmember Hampton, seconded by Councilmember Williams, to approve staff’s
recommendation, and forward the item to the City Council for consideration:
AYES: Councilmembers Hampton, Williams, Rivas, Chair Wilson NOES: None
ABSENT: None
ABSTAIN: None
COMMENTS Councilmember Williams requested that staff provide the Committee with an update on electric vehicle charging stations.
Councilmember Hampton requested that staff provide the Committee with an update on alternative pavement options for repairs.
ADJOURNMENT On the order of the Chair, the meeting of the Municipal Services Committee was adjourned at 4:43 p.m.
ATTEST:
____________________
Garrett Stevenson
Recording Secretary
_________________________________
Vice Mayor Andy Wilson, Chair
Municipal Services Committee
01 05/10/2022
CITY OF PASADENA
MUNICIPAL SERVICES COMMITTEE MINUTES
PASADENA CITY HALL
100 NORTH GARFIELD AVENUE
CITY HALL COUNCIL CHAMBER – S249
MAY 10, 2022
MEETING
The meeting was convened and held virtually by videoconference/teleconference.
OPENING The Chair called the meeting of the Municipal Services Committee to order at 4:04 p.m.
ROLL CALL:
Staff:
Vice Mayor Andy Wilson, Chair
Councilmember Tyron Hampton
Councilmember Felicia Williams
Councilmember Jess Rivas
Cynthia Kurtz, Interim City Manager
Jeffrey Kightlinger, Interim General Manager of Water and Power Matthew Hawkesworth, Director of Finance
Laura Cornejo, Director of Transportation
Shari Thomas, Assistant General Manager of Water and Power Lisa Hosey, Assistant City Attorney
Alex Hernandez, Management Analyst V for Transportation Garrett Stevenson, Recording Secretary
COUNCIL COMMENTS Vice Mayor Wilson recognized the growing concern of the current water crisis and confusion related to the City’s outdoor wateri ng schedule; and asked staff to cover the matter at a future Committee meeting.
Councilmember Hampton shared the concerns of his constituents related to the City issuing pool permits, and asked staff to provide an update on pool permits during the current severe water drought at a future Committee meeting.
NEW BUSINESS BUDGET WORKSHOP – FY 2023 RECOMMENDED OPERATING
BUDGET WATER AND POWER DEPARTMENT
Councilmember Rivas joined
the meeting at 4:05 p.m.
Jeffrey Kightlinger, Interim General Manager of Water and Power , reviewed the agenda report as part of a PowerPoint presentation, and responded to questions.
Councilmember Hampton asked staff to determine the City’s ability to provide residential solar installation services to Pasadena residents and provide an update on the matter at a future Committee meeting.
Shari Thomas, Assistant General Manager of Water and Power, provided information on the percentage of retail revenues to be transferred from the Power Fu nd to the General Fund, and responded to questions.
02 05/10/2022
Ken Kules, Pasadena resident, expressed concerns with the depletion of groundwater at the Monk Hill Basin, and the City investing taxpayer funds into the Arroyo Seco Canyon
Project. In addition, he spoke in support of staff revising the City’s water rate design.
Vice Mayor Wilson asked Mr. Kules to submit his comments in writing to the City Clerk’s and City Attorney’s Office.
Following discussion, on the order of the Chair, and by consensus of the Committee, the information was received and filed.
BUDGET WORKSHOP – FY 2023 RECOMMENDED OPERATING
BUDGET DEPARTMENT OF TRANSPORTATION
Councilmember Williams
was excused and
disconnected from the
meeting at 4:49 p.m.
Laura Cornejo, Director of Transportation, and Alex Hernandez, Management Analyst V with the Transportation Department, reviewed the agenda report as part of a PowerPoint presentation, and responded to questions.
Councilmember Wil liams suggested that staff review the Parking Strategic Study to include a model for charging lease rates for the installation of Tesla charger spaces, which would help increase parking revenues.
Vice Mayor Wilson requested staff include full revenue data, including the source of the revenue at future budget meetings. Ms.
Cornejo responded tha t information related to the department’s revenue will be provided to t he Committee with the general fee schedule update at a future Committee meeting.
Following discussion, on the order of the Chair, and by consensus of the Committee, the information was received and filed.
BUDGET WORKSHOP – FY 2023 RECOMMENDED OPERATING
BUDGET FISCAL YEAR 2023 ENHANCEMENT REQUESTS
Matthew Hawkesworth, Director of Finance , confirmed that the Fiscal Year 2023 Enhancement Requests has not been amended since the last presentation.
Following a brief discussion, o n the order of the Chair, and by consensus of the Committee, the information was received and filed.
ADJOURNMENT On the order of the Chair, the meeting of the Municipal Services Committee was adjourned at 4:56 p.m.
________________________
Vice Mayor Andy Wilson, Chair
Municipal Services Committee
03 05/10/2022
ATTEST:
____________________
Garrett Stevenson
Recording Secretary
ITEM #1
Department of Transportation
Roadside Memorial Sign
Program
Municipal Services Committee
July 26, 2022
Department of Transportation
Recommendation
• Approval of the proposed Roadside Memorial
Sign Program and draft Policy
2 Department of Transportation
Commission Recommendation
• June 23, 2022- The Transportation Advisory
Commission heard the item
• They recommended that City Council approve
the proposed Program and Policy
> Recommendation that any sign replacement costs
after the initial useful life continue to be borne by the City
3 Department of Transportation
Background
• Public Monument Policy
> Created in August 2015 and updated in August 2016
> Monuments of less than City-wide significance
Plaques, benches, minor landscaping
> Monuments of City-wide significance
Memorials, statues, works of art
> Not Suited for a Roadside Memorial Sign Program
Approval by the Recreation and Parks Commission
Five-year waiting period
4 Department of Transportation
Roadside Memorial Sign
• Purpose
> Elevate the awareness of traffic
safety
Safety message related to the
circumstances of the crash
> Identify a victim as a person and
not a statistic
> Provide a memorial
• Consistent with State’s Victim
Memorial Sign Program
5 Department of Transportation
Proposed Memorial Sign Policy
• Victims can include:
> Pedestrians
> Bicyclists
> Motorcycle riders
> Motorists
• Sign message and placement will be
determined by City staff
• Minimum of six months must pass after the
collision before a request can be made
6 Department of Transportation
Proposed Memorial Sign Process
• Request must be initiated by victim’s family
• Submitted to the Director of the Department of
Transportation
• DOT Director has authority to approve an
installation
• Appeals would be submitted to City Manager
7 Department of Transportation
Sign Costs
• Material cost of initial installation will be borne
by the Department of Transportation
• Administrative and installation labor costs will
be borne by
> Department of Transportation
> Department of Public Works
• Expected sign lifespan is 5 – 7 years
• Should the sign require replacement, the sign
cost shall be borne by the City
8 Department of Transportation
Next Steps
• Pending MSC and City Council approval, the
Roadside Memorial Program will go into effect
immediately
9 ITEM #2
PASADENA WATER AND POWER
MEMORANDUM
July 26, 2022
To: Municipal Services Committee
Through: Laura Cornejo
Director of Transportation
Tony Olmos
Director of Public Works
From: Jeffrey Kightlinger
Interim General Manager
Subject: Inflation and Supply Chain Impacts
This report is for information only.
The City Council recently adopted the City’s Capital Improvement Program (“CIP”) Budget for Fiscal Years (“FY”) 2023-2027. During discussions throughout the public hearing process for consideration of the CIP, staff presented general information regarding increased costs and delivery delays for critical construction materials and supplies.
Subsequently, the Finance Committee requested that additional information be presented at a future Municipal Service Committee (“MSC”) meeting regarding the potential impact to costs and schedules for key capital initiatives related to inflation, available labor and supply chain interruptions.
In response to the Finance Committee’s request, the Water and Power Department (“PWP”), Public Works (“PW”), and Transportation (“DOT”) Departments have compiled information for specific capital projects, supply/service contracts, and operating and maintenance budgets that are impacted by higher than anticipated costs. As presented in the following information, the cost increases vary by project/item and are being driven by several factors. The primary drivers of the increased costs include:
Increased Cost of Materials –
• According to the latest report from the Bureau of Labor Statistics (“BLS”), the annual inflation rate in May 2022 was 8.6%, the highest level since 1981, as measured by the consumer price index.
• Included in the general inflation rate are several cost categories with direct, significant impact for the City. The overall energy category increased 34.6% with
Inflation and Supply Chain Impacts
July 26, 2022
gasoline increases at 48.7%, electricity increases at 12.0%, and natural gas increases at 30.2% over the last twelve months.
• On June 16, 2022, the Federal Reserve increased interest rates by 0.75% in the largest rate increase since 1994.
Supply Chain Issues –
• Tight labor markets: On April 1, 2022, the BLS reported the U.S. unemployment rate was 3.6%, with the City of Pasadena’s unemployment rate at 4.2% • Increased demand and production shortfalls
• Longer lead and delivery times
• Increased cost of fuel and transportation of goods
Renewal of Contracts –
• Many expiring supply/service contracts with costs based on bids submitted several years ago are currently being renewed or rebid. In many cases, the new bids/contracts are significantly higher than prior amounts due to the aforementioned factors.
Water and Power Department
Table 1 identifies selected PWP capital projects and operating budgets that are impacted by higher costs of materials and/or supply chain issues. The impacts include higher costs ranging from 5% to 109% over original or prior bids and increases in lead and delivery times. The increase in required lead time and delays in product delivery along with much higher prices for critical materials have significantly impacted inventory balances and availability of resources.
Table 1 – PWP Projects
PWP
Division Description Previous Bid
/ Budget
New Bid /
Budget
Amount
Variance
($)
Variance
%
Reason for
Increase Short Notes
Water Capital Wadsworth Groundwater
Treatment Plant $5,468,000 $7,415,300 $1,947,300 36% Materials, Supply Chain
Project in early phase, no
construction contract in
place yet.
Water Capital
Distribution Mains,
Meters & Services -
Street Paving
$1,901,141 $2,000,000 $98,859 5% Materials, Labor
Contract in year 2 of 3. Unit
prices for labor and material
increased by 5.2%.
Water Capital
Distribution Mains,
Meters & Services -
Concrete Lined Pipeline
$504,434 $1,052,285 $547,852 109% Materials, Supply
Chain
Bid Amount represents new
contract & vendor.
Water O&M Water Treatment -
Liquefied Chlorine Gas (1) $115,200 $140,400 $25,200 22% Materials, Supply Chain
The vendor has increased
prices three times this
calendar year.
Power Capital 400 Bidirectional Solar
Meters $77,175 $100,548 $23,373 30% Materials, Supply
Chain Increased lead times
Power Capital
1000 MCM CU 35kV
Triplex Cable w/ 1/6 FS
JCN
$1,381,474 $2,173,190 $791,716 57% Materials, Supply
Chain Increased lead times
Power Capital Generator Tap Boxes $600,000 $560,260 -$39,740 -7% Supply Chain Procurement will take 34
weeks, compared to initial
estimate of 12 weeks.
Power O&M Fuel & Gas $4,327,161 $6,784,852 $2,457,691 57% Materials Due to increased
generation and higher
prices.
Type of
Expense
Inflation and Supply Chain Impacts
July 26, 2022
(1) Based on purchase of 450 canisters at increased price of $312/unit from $256/unit. Vendor recently sent letter to City declaring Force Majeure, advising of potential interruptions in supply.
PWP continuously monitors project costs and actively considers ways to mitigate higher than expected costs while maintaining the overall capital program budget and schedules as closely as possible. This includes evaluation of current expenditure schedules, reconsideration of the proposed scopes of work, potential areas for reallocation of funding or deferment of expenses, reprioritization of projects, and potential adjustments to planned funding strategies.
While unknown at this time, if the current conditions continue or worsen, several large, high priority capital projects may be impacted. These include:
Project Five Year Work Plan Total
Arroyo Seco Canyon (Water) $9.1 million
Sunset Reservoir Improvements (Water) $46.2 million Advanced Metering System (Water) $6.5 million Advanced Metering Infrastructure (Power) $41.7 million 4kV to 17kV Distribution System (Power) $15.0 million
Public Works Department
Table 2 provides examples of PW capital projects and operating budgets impacted by higher costs for materials and labor and/or supply chain issues. Price fluctuations on certain commodities (e.g., roofing materials, steel, concrete, specialty park equipment, and lumber) and increased industry costs such that new solicitations and/or estimates are 25% to 300% higher when compared to previous years. Additional inflationary and supply chain impacts exist with vehicle purchases, increasing pricing by approximately 30%. Operating budgets are significantly impacted by the cost of gasoline which is around 40% higher when comparing monthly average costs from June 2021 to June 2022.
When exercising optional extensions for multi-year contracts, vendors are proposing pricing that is even higher than the current consumer price index and approved budget appropriations. As a result, many PW divisions need to rebid projects, leading to possible service delays and increased administrative processing time.
Inflation and Supply Chain Impacts
July 26, 2022
Table 2 – PW Projects
(1) New budget amount based upon 460,000 gallon usage per year at $4.79 per gallon.
Public Works remains diligent in reassessing rising costs by prioritizing budget appropriations to maintain operation and maintenance service levels and to stay within project schedules. Similar to PWP, future PW projects will be impacted by continuing cost escalations.
Transportation Department
Table 3 provides examples of the DOT projects that are impacted by higher costs of materials, labor costs, and/or supply chain issues. Similar to PWP and PW, projects are impacted by higher costs of materials, labor costs, and supply chain issues.
Table 3 – DOT Projects
PW Division Type of
Expense Description
Previous
Bid
/Budget
New Bid /
Budget
Amount
Variance
($)
Variance
(%)
Reason for
Increase Short Notes
Engineering Capital Citywide Street Resurfacing -
Asphalt Concrete Overlay $93/ton $132/ton $39/ton 42% Materials Increased price of oil. Asphalt is byproduct of oil.
Engineering Capital Sidewalk Removal /Replacement $11/SF $12.45/SF $1.45/SF 13% Supply Chain Increased transporting fee for concrete material.
Engineering Capital Sewer Relining and Repair $22.75/LF $26/LF $3.25/LF 14% Materials, Supply Chain
Increased transporting fee and price of raw
material.
Engineering Capital Traffic signal poles mast arms $8,732 $21,780 $13,048 149% Materials Increase in price of steel.
Engineering Capital Fire Station 33 Pre-Fab Storage
Building $150,000 $615,257 $465,257 310% Materials,
Supply Chain
Steel prices increased by 200-300%.
Procurment will take 1 year, compared to
initial 3 month estimate.
Engineering Capital Lamanda Park Library Pocket
Park - New Pocket Park $261,000 $332,777 $71,777 28% Materials, Supply Chain
Prices for materials increased up to 30% in
last 2 years. Increased lead time.
Street
Maintenance O&M Palm Tree Trimming $322,200 $376,200 $54,000 17% Materials, Labor
Vendor requested 17.25% increase during
contract extension year. City countered 8%
CPI, offer rejected.
Street
Maintenance O&M Tree and Stump Removal $125,150 $140,168 $15,018 12% Materials, Labor
Vendor requested 12% increase during
contract extension year. City countered 8%
CPI , offer rejected.
Street
Maintenance O&M Hardwood Tree Trimming $528,500 $581,350 $52,850 10% Materials, Labor
Vendor requested 12% increase during
contract extension year. City countered 8%
CIP, offer accepted.
BSFMD O&M Purchase of bulk unleaded fuel,
diesel, and natural gas(1) $1,925,196 $2,688,513 $763,317 40% Inflation New Budget Amount represents the
adopted FY 2023 budget plus an additional
$554,000 potential increase to cover on-
going inflation increases.
Type of
Expense Description
Previous
Bid / Budget
New Bid /
Budget
Amount
Variance
($)
Variance
%
Reason for
Increase Short Notes
Capital Avenue 64 Complete Street $1,169,000 $2,268,964 $1,099,964 94% Asphalt and
proposed
Traffic Control
cost increases
Negotiations with contractor to
reduce cost of traffic control and
change of materials to reduce
overall cost.
Capital Expansion of City's Adaptive Traffic System $1,150,000 $1,700,000 $550,000 48% Materials The project was rebid with
modifications to the scope of
work and changes to equipment
specifications.
Capital Installation of Leading Pedestrian Interval and Audible Signals $740,000 $925,000 $185,000 25% Materials, Supply Chain
Grant award was for 94 locations
APS, but funding will only cover
74 locations due to increase in
cost of materials.
Inflation and Supply Chain Impacts
July 26, 2022
Although delivery lead times for certain resources and supplies have shown minor improvement in recent weeks, lead times have increased for others. Staff is expecting that elevated prices for fuel and materials along with reduced availability of qualified, skilled labor will continue for the foreseeable future. Staff will continue to monitor the current and developing conditions and will provide periodic updates as needed via the Quarterly Monitoring Reports for capital projects. Future reports will include recommendations, if necessary, for schedule or cost/budget changes to key capital projects and operating programs.
Pasadena Water and Power
Inflation and Supply Chain Impacts
Municipal Services Committee
July 26, 2022
Item #2
Pasadena Water and Power
Background
• FY 2023 Capital and Operating Budget process
> Included general information regarding increased costs and materials delivery delays
> Resulting from inflation, labor shortages and supply chain interruptions
• Finance Committee Meeting on May 23, 2022
> Approved budget amendment for Wadsworth Treatment Plant > Committee requested discussion about increasing costs/supply chain impacts to the MSC
2 Pasadena Water and Power
Impacts to Capital and Operating Budgets
• Departments with largest capital program budgets
> Water and Power
> Public Works
> Transportation
• Capital projects
> Cost impacts – materials, fuel, equipment purchases
> Supply/service contracts – delivery delays
• Also affects operating and maintenance budgets
> Supplies, contract labor, fuel – service delivery
• Additional funding may be required
• Anticipate prolonged schedules for projects/service delivery 3 Pasadena Water and Power
Primary Drivers for Increased Costs
• Increased Cost of Materials
> Annual inflation rate in May 2022 was 8.6%; highest level since 1981 o Overall energy category increased by 34.6%
o Gasoline increases 48.7%,
o Electricity increases 12.0%
o Natural gas increases 30.2%
• Supply Chain Issues
> Labor shortages and increased costs
> Increased demand and production shortfalls for major materials > Longer lead and delivery times
> Increased cost of fuel and transportation of goods
• Contract Renewals/Material Bids
> Expiring contracts are being renewed or rebid at higher costs 4 Pasadena Water and Power
Water and Power Impacts
5 45%
Average
Increase
Lead Time Increases: 6 months to over 1 year
Type Description Cost Increases
% Variance $ Variance
Construction
Groundwater Treatment Plant 36% $2,000,000
Paving 5% $100,000
Water Pipes 109% $550,000
Liquefied Chlorine Gas - Water
Treatment 22% $25,000
Materials &
Supplies Electrical Meters 30%/Delays $24,000
Overhead Cables 57%/Delays $792,000
Emergency Generator Equipment Delays ($40,000)
Fuel & Gas 57% $2,500,000
Pasadena Water and Power
Public Works Impacts
6 64%
Average
Increase
Lead Time Increases: 9 months
Type Description Cost Increases
% Variance $ Variance
Construction
Citywide Street Resurfacing - Asphalt
Concrete Overlay 42% $39/ton
Sidewalk Removal /Replacement 13% $1.45/SF
Sewer Relining and Repair 14% $3.25/LF
Traffic signal poles mast arms 149% $13,000
Fire Station 33 Pre-Fab Storage
Building 310% $465,000
Lamanda Park Library Pocket Park -
New Pocket Park 28% $72,000
Palm Tree Trimming 17% $54,000
Tree and Stump Removal 12% $15,000
Labor & Materials Hardwood Tree Trimming 10% $52,900
Purchase of bulk unleaded fuel,
diesel, and natural gas 40% $763,300
Pasadena Water and Power
Department of Transportation Impacts
7 56%
Average
Increase
Type Description
Cost Increases
%
Variance $ Variance
Construction Avenue 64 Complete Street 94% $1,100,000
Expansion of City's Adaptive Traffic System 48% $550,000 Labor & Materials Installation of Leading Pedestrian Interval and Audible Signals 25% $185,000
Pasadena Water and Power
Mitigation Plan and Path Forward
• Continuous monitoring of costs and delivery schedules > Evaluation of current expenditure schedules
> Reconsideration of scope of work
> Reallocation of funding or deferment of expenses
> Reprioritization of projects
> Adjustments to funding strategies
• CIP updates through Quarterly Monitoring Report
> Highlight schedule impacts and reprioritization
• Quarterly financial updates for operating budgets
• Budget amendment recommendations as needed
8 ITEM #3
DATE: July 26, 2022
TO: Municipal Services Committee
FROM: Laura Rubio-Cornejo, Director of Transportation
SUBJECT: INFORMATION ITEM - Implementing a Safe System Approach for Transportation
RECOMMENDATION:
This item is presented to the Municipal Services Committee as information only. There is no action on this item.
BACKGROUND:
The Department of Transportation (DOT) is transitioning to a Safe System Approach to address the increasing number of pedestrian fatalities within the City. Historically, the DOT has used a multifaceted approach to address traffic safety throughout the City including engineering, education, encouragement, enforcement and evaluation. While this program has been effective at reducing collisions within the City by providing a comprehensive approach to traffic safety and identifying implementable solutions, pedestrian fatalities resulting from traffic collisions continue to increase. In response to the trend of pedestrian fatalities within the City, DOT has shifted its approach to transportation planning and traffic safety to the Safe System Approach, consistent with the existing principal of ensuring Pasadena will be a city where people can circulate without cars and objective to encourage walking, biking, transit and other alternatives to motor vehicles.
Collision history has shown that pedestrians and bicyclists make up a disproportionate number of fatalities resulting from traffic collisions in Pasadena. Over the past 10-years, pedestrians have accounted for 5% of the total number of collisions in the City, but pedestrians make up 37% of the total number of fatalities resulting from traffic collisions.
Recent trends show that while Pasadena is below the County average per capita, and comparable to that of other similar jurisdictions, this increase in pedestrian fatalities continues to rise. In 2021 alone, there were eight fatalities resulting from traffic collisions in Pasadena. Six of those eight fatalities were pedestrian fatalities.
Safe System Approach for Transportation
July 26, 2022
The Department is committed to addressing street safety for all road users, but particular focus must be given to the most vulnerable users of our streets. To do so, the Department will further prioritize and emphasize analysis and proactive efforts on implementation of projects and programs that address pedestrian safety and bicycle safety, as outlined in the upcoming Pedestrian Plan, the adopted Bicycle Transportation Action Plan, and other related planning documents.
The Safe System approach aims to eliminate fatal and serious injuries for all road users.
It does so through a holistic view of the road system that first anticipates human mistakes and second keeps impact energy on the human body at tolerable levels. This approach was recently adopted by the Federal Highway Administration and is based on domestic and international safety research.
The Safe System Approach is built upon five core safe system principals:
Death and Serious Injury is Unacceptable - While no crashes are desirable, the Safe System approach prioritizes addressing crashes that result in death and serious injuries;
Humans Make Mistakes - People will inevitably make mistakes that can lead to crashes, but the transportation system can be designed and operated to anticipate and accommodate human mistakes with the ultimate goal being to avoid death and serious injuries;
Humans are Vulnerable - People have limits for tolerating crash forces before death and serious injury occurs; therefore, it is critical to design and operate a transportation system that is human-centric and accommodates human vulnerabilities;
Responsibility is Shared - All stakeholders (transportation system users and managers, vehicle manufacturers, etc.) must ensure that crashes do not lead to fatal or serious injuries;
Safety is Proactive - Proactive tools should be used to identify and mitigate latent risks in the transportation system, rather than waiting for crashes to occur and reacting afterwards.
Redundancy is Crucial - Reducing risks requires that all elements of the transportation system are strengthened, so that if one part fails, the other parts still protect people. These five elements are identified below.
The implementation of a Safe System approach is achieved through five Safe System Elements. These five elements are:
Safe Road Users
Safe Vehicles
Safe Speeds
Safe Roads
Post-Crash Care
The Safe System Approach recognizes that all five elements are critical in enhancing safety of the system. The City can enhance the safety of a system through road design to reduce speed, while road users have a responsibility of making good choices and Safe System Approach for Transportation
July 26, 2022
comply with established laws and rules to act within the limits of the road system’s design.
Implementation of the Safe System Approach goes beyond identifying principles and elements. It requires a commitment to shift how we think about transportation safety and how we prioritize our transportation investments. This includes implementing a comprehensive work plan that addresses safety through operational improvements and capital projects, particularly those which prioritize safety for the most vulnerable road users. This work plan builds on the implementation of the recently completed Local Road Safety Plan and the Pedestrian Plan, among other ongoing capital projects. The work plan inherently calls a multi-faceted approach that also includes a consistent and dynamic education and awareness program to address safety throughout the City.
Many of the capital improvements are contingent on additional funding. As such, an important component of the work plan is the pursuit of grant funding of Federal, State and Regional funding to enhance safety. This is ongoing and will continue to be a focus of the Department.
The purpose of this presentation is to detail how the City of Pasadena Department of Transportation is transitioning to the Safe System Approach, and addressing the safe system elements as a fundamental component of work conducted within the department.
NEXT STEPS:
DOT is actively transitioning to the Safe System Approach through the implementation of projects and programs and pursuit of grant funding that helps advance projects and programs that align with the Safe System Approach philosophy. Staff will provide an annual update to the Municipal Services Committee on progress made through the Safe System Approach.
Prepared by: Approved by:
Joaquin T. Siques Laura Rubio-Cornejo
Deputy Director Director
Transportation Department
Safe System Approach for
Transportation
Municipal Services Committee
July 26, 2022
Transportation Department
Pasadena Collision Data
2 2012 - 2021
Transportation Department
5 Year Trend: Pedestrian Collisions
3 Transportation Department
Current Traffic Safety Approach
• Engineering
> Primary focus of Traffic Investigations is safety
> 28 Projects in FY2022 CIP Transportation Section with a safety focus > Over $30M allocated
> Safety Planning/Analysis
• Education/Encouragement
> Pedestrian & Bicyclist Safety Campaigns
> Safe Routes to School Program
• Enforcement
> Coordination with PPD
• Evaluation
> Monitoring collision trends
> Studies of treatment effectiveness 4
Transportation Department
Success and Challenges of the 5E Approach
• Successes
> Provides for a comprehensive program to address safety > Implementable engineering solutions
> Engages community through outreach and programs
• Challenges
> Reactive to collision trends
> Lacking a comprehensive, consistent approach
5 6
THE SAFE
SYSTEM
APPROACH
Source: FHWA
6 THE 6 SAFE
SYSTEM
PRINCIPLES
THE 5 SAFE
SYSTEM
ELEMENTS
Transportation Department
Safe road users
Safe vehicles
Safe speeds
Safe roads
Post-crash care
7 The 5 Safe System Elements
Transportation Department
Shifting to the Safe System Approach
Traditional Approach Safe System Approach
Prevent crashes Prevent death and serious injuries
Improve human behavior Design for human mistakes/limitations Control speeding Reduce system kinetic energy
Individuals are responsible Share responsibility
React based on crash history Proactively identify and address risks 8 Transportation Department
Safe Road Users
Walk
Bike
Drive
Transit
Other
Source for all images: Fehr & Peers
9 Not
distracted
or impaired
Follow
rules
Act within the
limits of the
road design
Transportation Department
Safe Road Users – Current Programs
• Stop B4 the Line Safety Campaign
• Slow Your Roll Safety Campaign
• Ride Right. Ride Bright. Bike Safety
Campaign
• School Area Safety Campaigns
10 Transportation Department
Safe Road Users – With SSA
• Multi-year comprehensive safety campaign
• Roadside Memorial Program
• Coordination with PPD Homeless Outreach-
Psychiatric Evaluation (HOPE) team and PPHD/PFD
Pasadena Outreach Response Team (PORT).
11 Transportation Department
Safe Vehicles – Current Programs
• New Technology
> Leveraging connected and automated vehicle (CAV)
technology to improve safety
• Current Programs
> Connected Vehicle technology support
Infrastructure to vehicle communication
Partnering with video analytics research companies
12 Transportation Department
Safe Vehicles – With SSA
• Advance risk based analytics infrastructure to
reduce collision potential
13 Transportation Department
Safe Speeds: Reducing Pedestrian Fatalities
14 Source: City of Los
Angeles,
Vision Zero Fact Sheet.
August 2015.
Transportation Department
Safe Speeds – Current Programs
• Arterial Speed Management
> Traffic Signal Timing
> Speed Feedback Signs
> Enforceable Speed Limits
• Neighborhood Traffic Management
> Speed Humps
> Traffic Circles
> Chicanes
> Curb Extensions
• Pilot Slow Streets Program
15 Transportation Department
Safe Speeds – With SSA
• Implement Pilot Programs
> Speed Cushions
> Speed Tables for streets with 30mph speed limit
• Advance Quick Build Options
> Neighborhood Traffic Calming
> Greenway (Bike Boulevards)
• Utilize Speed Limit Legislation
• Monitor Automated Speed Enforcement Legislation
16 Transportation Department
Safe Roads
Safe roads are designed and operated to:
1. Prevent crashes
2. Keep impacts on the human body at tolerable levels
17 Separating
users in space Separating
users in time
Increasing attentiveness
and awareness
Managing speed
Manipulating mass Manipulating crash angles
Transportation Department
Safe Roads – Current Programs
• Safety Analysis
> Pedestrian Plan
> Local Road Safety Plan
• Leading Pedestrian Interval
• Roadway Reconfiguration
> Union Street
> Cordova Street
• Rectangular Rapid Flashing Beacons
• Traffic Signals
• Continental Crosswalks
• Bike Lanes and Facilities
• Traffic Circles 18
Transportation Department
Safe Roads – With SSA
• Implementation of the Pedestrian Plan
• Implementation of the Local Road Safety Plan
• Installation of Continental Crosswalks
• Implement Pilot Safety Enhancements
> LED Enhanced Stop Signs
> Video Analytic Risk Assessment
• Advance Quick Build Opportunities
• Update the Neighborhood Traffic Management Program
• Update the Bicycle Transportation Action Plan
19 Transportation Department
Safe Roads – With SSA
• Enhance marked uncontrolled crosswalks
> Rectangular Rapid Flashing Beacons (RRFB)
> Pedestrian High intensity activated crosswalk (HAWK)
> Pedestrian refuge islands
• Install traffic signals where warranted
• Implement roadway reconfiguration where
appropriate
• Pursue Grant Funding
20 Transportation Department
Post Crash Care
• Coordination with PPD
> Monthly meetings to discuss current collision trends and recent incidents
• Coordination with PFD
> Design of speed reduction treatments
> Implementation of Emergency Vehicle Preemption
Systems
21 Transportation Department
Moving Forward
• Continue a holistic work plan which included operational improvements and capital projects
• Build on plans and studies that advance SSA
> Pedestrian Plan
> Local Road Safety Plan
• Continue interdepartmental coordination
> Public Works, Police, Fire, Parks and Community Services, and Housing • Continue to pursue grant funding
• Provide annual updates to the Municipal Services Committee 22 ITEM #4
MUNICIPAL SERVICES COMMITTEE
JULY 2022
2 • We are a Live Answer Call Center
• We are an Online Service
• We are a Mobile App
• We are LiveChat
• We are “One Call To City Hall”
WHAT IS THE CSC?
3 • Provide public with quick, easy access to all
Pasadena government services while maintaining
highest possible level of customer service
• Serve as single point of contact for all City services –
City Services Simplified
• Support all City Departments in processing service
requests and capturing data
GOALS
4 Opened January 24, 2014
Staffed with 5 full-time Customer Service
Representatives
Call Center Phone Hours
Monday – Friday, 8:00 a.m. – 4:00 p.m.
Call Center Manages
Incoming calls from Residents and Visitors
Radio Dispatch for Public Works field crews
Work Order creation and distribution for Public
Works services
CSC Web/Mobile App/LiveChat requests
CALL CENTER
WHAT ISSUES CAN YOU REPORT?
5 Abandoned Trash Items Missed Trash
Animal Care/Control (Including
Wildlife/Coyote Behavior and Nuisances)
Park Maintenance
Code Enforcement – Private and
Public Property
Parking Enforcement Issues
Debris and Litter Power/Water Outage and Issues
Fireworks Street Lights/Traffic Signals
Graffiti Street Tree Maintenance
Issues Related to Homelessness Wasting Water
WHAT INFORMATION/SERVICES CAN YOU
REQUEST?
6 Bulky Item Pick Up Parking Citation Appeals /
Payment Options
City Events Parking Permit Information
Construction/Engineering
Projects
PWP Low Income Assistance
Programs
Housing/Shelter Information –
Homeless Prevention Services
PWP Rebates/Home
Improvement Programs
COVID 19 Vaccination
Appointments
Slow Streets Program
Information
How Requests Are Reported
2022
7 0
1000
2000
3000
4000
5000
6000
7000
8000
Iphone Andriod Call Center Web LiveChat Email Other
Total Requests
Total Requests
8 Total Calls Answered
38,882
Average Answer Delay
:38
Total Service Requests
19,702
Total LiveChat Conversations
5,742
Service Level
70.15%
(Calls Answered within 30 Seconds)
Average Handle Time per Call
2:23
By the Numbers
January – July
2022
2022 STATISTICS
Satisfaction Survey Results 2022
9 COVID19 RESPONSE
10 CSC identified as single point of contact for all
COVID19 inquiries
Assist in vaccine registration for all residents 6
months and older
Take in COVID19 (Business/Construction)
complaints for Health and Planning
Provide Resident/Business Support for all
State/County/City programs available
Handle incoming calls for Pasadena Public Health
call center
11 Free to download on both IPhone and Android
CSC MOBILE APP
Search for
PasadenaCS
in the app store
LIVE CHAT
12 13
CSC:
- 626.744-7311
- email address: [email protected] or
[email protected]
- mobile app: PasadenaCS (Android and IPhone)
CSC Website: www.cityofpasadena.net/CSC
Mandy Templeton:
- 626.744.7151
- email address:
[email protected]
CONTACT INFO