Department of Public Works
CITY SERVICE CENTER
(CSC)
10 YR CELEBRATION
City Council
January 22, 2024
Department of Public Works
CSC Background
• Opened January 24, 2014
• Staffed with 5 full-time Customer Service Representatives • Call Center Phone Hours
> Monday – Friday, 8:00 a.m. – 5:00 p.m.
• Call Center Manages
> Incoming calls from Residents and Visitors
> CSC requests for all City Departments and some non-City (ex.
Pasadena Humane)
> Radio Dispatch for Public Works field crews
> House and Manage the ADA Compliance Plan
> Homeless Intake (Assistance and Prevention
> CSC Web/Mobile App/LiveChat requests
> All COVID19 Inquiries and Vaccination Outreach and Registration 2 Department of Public Works
CSC TOTALS (Jan 2014-Jan 2024)
Total Call Volume 1,595,573
Transportation Parking
Enforcement 30,422
PW Forestry 34,370
Planning Code
Enforcement
18.942
PW Bulky
54,692
PW Abandoned
38,750
Total CSC
Requests
352,106
PW Graffiti 26,502
PW Street Lights
17,266
3 Department of Public Works
CSC Celebration Plans
4 • Monthly Social Media
Posts
• Employee Trivia
• CSC Giveaways
• KPAS Videos
• New Temporary Logo
• Field Vehicle Logo
Decals