Pasadena Water and Power
Pasadena Water and Power
Technology Projects Update
Municipal Services Committee
February 10, 2025
Item #2
Pasadena Water and Power
PWP Digital Transformation
2 Customer
Information
System/
MDM
Customer
Portal /
Mobile
Application
Advanced
Meter
Infrastructure
(AMI)
Geographic
Information
System
Electronic
Bill Print
Payment
Processing
Enterprise
Asset
Management
(EAM)
Outage
Management
System
Completed
Implementation In-Progress
Upgrade Underway
Pasadena Water and Power
How AMI Works
3 AMI
Network
Customer
Meter
Utility
Servers
Customer Portal
Mobile App
ADVANCED
METER
INFRASTRUCTURE
Pasadena Water and Power
AMI Phases
Needs
Assessment
• Current State/Future
State Analysis
• Business Case
• Develop Project
Budget
• Build Project Schedule
Procurement
• Request for Proposals
• Propagation Study
• Site Visits
• System Evaluation
• System Selection
System
Integration/Pilot
Program
• Implement AMI
Software
• Install Radio Network
• Software
Configuration and
Integration
• Testing/Training
• Pilot Program
Mass Meter
Deployment
• Proactive
Communication Plan
• Meter Installation
• Load Customer Data
4 Pasadena Water and Power
AMI Needs Assessment
5 Current State Future State Financial Analysis Solution Roadmap • Thorough analysis of current state business process, billing, and meter technology
• Developed a comprehensive Business Case
> Gathered a list of use cases that promote organizational goals > Identified operational cost savings to offset the cost impact of the new AMI system
• Future state analysis to ensure a smooth transition
> Considers operational impacts
> Includes deployment strategy
> System integration points
• Comprehensive and well-defined project budget
• Developed a structured and achievable project timeline Pasadena Water and Power
Setting up for Success
6 • Water Meter Box Condition Survey - Completed
> PWP partnered with MASH to survey meter conditions
> Input to be utilized to determine hardware replacement and the meter installation contract scope
• AMI Read Validation During Mass Meter Deployment
> MASH to be utilized to gather quality assurance reads to ensure accuracy before flipping to AMI billing reads
Pasadena Water and Power
Carbon Free Energy Goals
7 • Time of Use (TOU) Rates
> Will allow for the implementation of TOU, which will incentivize consumers to shift their electricity usage to off-peak hours • Demand Response (DR)
> These programs encourage consumers to reduce or shift their energy use during peak times, thus lowering overall energy demand • Distributed Energy Resources (DER)
> More information helps customers with solar panels, home batteries, or electric vehicles make better decisions on how they manage their system
• Energy Conservation
> Encourages consumers to be more conscious of their energy consumption patterns, leading to reduced overall energy usage Pasadena Water and Power
AMI Benefits
• Easy transition to monthly billing
• Alerts to notify customers of abnormal conditions
> Continuous water usage (potential leak)
> Trending above bill budget
• More data for customers to encourage water
conservation
• Remote meter reads, disconnects, and connects to
reduce service order truck rolls
• Improved outage response with metering data to allow for faster and more accurate prediction of outage locations • Load data across different areas of PWP’s service territory allows PWP to plan the distribution grid better
8 Pasadena Water and Power
AMI Overview
• AMI to be fully deployed by the end of 2028
• Total anticipated project budget is
approximately $61M
• AMI Contracts
> AMI Needs Assessment
> Project Management Services
> AMI Solution
Software and Network
Meter/Equipment Contracts
Contract Meter Installer
9 Pasadena Water and Power
Enterprise Asset Management
10 WORK ORDER
MANAGEMENT
WAREHOUSE
MATERIALS
MANAGEMENT
LABOR
MANAGEMENT
ASSET
PERFORMANCE
LEVELS
AUTOMATED
REPORTING
ASSET
MANAGEMENT
Pasadena Water and Power
EAM System Benefits
11 • Effectively track the total cost of assets across their lifecycle • Full, accurate, and timely project costs
• Ability to build preventative maintenance schedules to maximize the useful life of assets
• Work management and resource loading
• Modern inventory system to improve PWP Warehouse operations • Mobile application for real-time updates in the field Process improvement ∙ Resource Loading ∙ Asset
Management ∙ Data & Analytics
Pasadena Water and Power
EAM Update
• Cross-divisional Analysis Workshops
completed to support consistent business
processes between divisions
• EAM to be fully deployed by early 2027
• Total project budget is $10M
12 Pasadena Water and Power
GIS Utility Network Upgrade
13 • Improved system visibility and
reliability with a connected
model of water and power
networks that enables faster
analysis and response
• Stronger planning and
operations through better
insight into asset connections,
system impacts, and
investment priorities.
• Future-ready integration
platform that supports EAM,
AMI, outage management,
and ongoing utility
modernization.
Pasadena Water and Power
GIS Utility Network Upgrade
• ESRI GIS Utility Network to be fully deployed
by the end of this year
• Total project budget is $3.5M
14 Pasadena Water and Power
Cybersecurity
• Cybersecurity is essential to protecting
critical water and power services from
disruption
• Operational technology requires
specialized protection, including SCADA,
control systems, and field devices
• Cybersecurity is an ongoing program,
requiring continuous monitoring, training,
and improvement as systems and threats
evolve.
• DoIT and PWP actively coordinate with
federal and industry partners—including
CISA, the U.S. Secret Service, FBI, and E-
ISAC—to share threat intelligence and
apply cybersecurity best practices
15