City of Piedmont
COUNCIL AGENDA REPORT
DATE: February 5, 2024
TO: Mayor and Council
FROM: Rosanna Bayon Moore, City Administrator
SUBJECT: Approve the Purchase of Two Police Patrol Vehicles with Associated Outfitting to Replace End of Life Units and Authorize the City Administrator to Execute Related Documents
RECOMMENDATION
Approve the purchase of two 2024 Dodge Durango Pursuit Vehicles, including the associated outfitting and authorize the City Administrator to execute related documents.
BACKGROUND
The Piedmont Police Department is currently using two 2018 Ford Police Interceptors in a patrol capacity. Both vehicles have exceeded the industry standard of five years of service and 100,000 miles. These vehicles are recommended for replacement per the purchasing procedures outlined in the Piedmont City Code. Both vehicles were scheduled for address in Fiscal Year 2022-23.
The Department extended the use life and deferred replacement to the current budget year due to the lack of availability of a hybrid option, the prospect of improved supply of new vehicles to and the potential installation of necessary infrastructure to support the City’s transition to electric vehicles .
The City is in the process of exploring master plan alternatives for the civic center area, including public safety facilities. Staff has discussed the need to consider short-term planning for the infrastructure necessary to support City vehicle electrification relative to long-term changes to the civic center footprint. Unfortunately, the need for the replacement vehicles is immediate due to extended use and resulting maintenance needs.
The Ford Hybrid Police Interceptor is in high demand as a police patrol vehicle. Ford has suffered a series of setbacks in production and local Ford fleet representatives have indicated that they are not taking any orders for 2024 models due to high demand. This has been confirmed by several other Ford sources contacted by staff throughout the region and state. Staff has also explored lease options with no success due to the general lack of availability.
Agenda Report Page 2
Given the law enforcement vehicle procurement challenges described, staff has identified the 2024 Dodge Durango Pursuit Vehicle as the recommended vehicle to replace the two existing 2018 Ford Police Interceptors. The two 2018 Ford Police Interceptors have reached end of life with maintenance costs and reliability of the vehicles reaching a point necessary to replace them.
The Durango has two different engine types and staff recommends the V6 All-Wheel Drive (AWD) version instead of the V8. The V6 AWD will provide for better fuel economy and performance suitable for use in the City as a patrol vehicle.
FISCAL IMPACT
Staff contacted numerous dealerships including Fremont Dodge, Stonebridge Dodge, Walnut Creek Dodge, Stevens Creek Dodge, Hilltop Dodge, Future Dodge Dodge of Vacaville, and San Leandro, staff obtained two quotes for the vehicles from Dodge of Vacaville and San Leandro Dodge. The lower bid was provided by Dodge of Vacaville which included pricing. Staff also obtained three bids as outlined below for the outfitting of the vehicles.
Vehicle Bids (Attachments 1 & 2) Outfitting Bids
Dodge of Vacaville - $53,146 Priority 1 - $22,424
San Leandro Dodge - $58,813 Dana - $26,778
Next Generation - $31,776
Two-way radio communication equipment for this vehicle will be provided by Motorola (Attachment 6), the sole source provider for the City of Piedmont. The radios for this vehicle will cost $7,435. each plus a $250 programming charge per radio.
CDCE has been the provider of the Department’s mobile computer terminals for police vehicles and staff recommends the continued use of their equipment because of the quality and continuity of the product. The individual cost of a mobile computer terminal is $11,509. CDCE is a National Association of State Procurement Officials (NASOP) ValuePoint Contract holder with pricing obtained through cooperative procurement processes (See Attachment 7).
A total of $187,000 is budgeted in the Equipment Replacement Fund in FY 2023-24 for 2 patrol vehicles.
Total Individual Vehicle Costs
Vehicle $53,146
Upfit $22,424
Radio (including programming) $ 7,685
Mobile computer system $11,509
Decals $ 400
Total $95,164
By: Jeremy Bowers, Chief of Police
Agenda Report Page 3
ATTACHMENTS
1. Dodge of Vacaville Quote
2. San Leandro Dodge Quote
3. Priority Quote
4. Motorola Quote
5. CDCE mobile computer Sole Source
Attachment 1 Agenda Report Page 4
Attachment 1 Agenda Report Page 5
Note: This is not an invoice. The prices and equipment shown on this priced order confirmation are tentative and subject to change or correction without prior notice. No claims against the content listed or prices quoted will be accepted. Refer to the vehicle invoice for final vehicle content and pricing. Orders are accepted only when the vehicle is shipped by the factory.
SAN LEANDRO CHRYSLER DODGE JEEP RAM
1444 MARINA BLVD Priced Order Confirmation (POC)
SAN LEANDRO, CA 945773327
Date Printed: 2023-11-28 1:31 PM VIN: 1C4RDJFG2RC119945 Quantity: 01 Estimated Ship Date: 2023-11-17 1:58 AM VON: 59738466 Status: JB - Shipped to body vendor Date Ordered: 2023-08-16 6:19 PM Ordered By: S95041H FAN 1: 01AR8 City of Palo Alto FAN 2:
Client Code:
Bid Number: TB4054
Sold to: Ship to: PO Number:
SAN LEANDRO CHRYSLER DODGE JEEP RAM
(26920) SAN LEANDRO CHRYSLER DODGE JEEP RAM (26920)
1444 MARINA BLVD 1444 MARINA BLVD
SAN LEANDRO, CA 945773327 SAN LEANDRO, CA 945773327
Vehicle: 2024 DURANGO PURSUIT VEHICLE AWD (WDEE75)
Sales Code Description MSRP(USD)
Model: WDEE75 DURANGO PURSUIT VEHICLE AWD 43,075
Package: 2BZ Customer Preferred Package 2BZ 0
ERC 3.6L V6 24V VVT Engine Upg I w/ESS 0
DFT 8-Spd Auto 850RE Trans (Make) 0
Paint/Seat/Trim: PXJ DB Black Clear Coat 0
APA Monotone Paint 0
*C5 Cloth Bucket Seats w/ Shift Insert 0
-X9 Black 0
Attachment 2 Agenda Report Page 6
Note: This is not an invoice. The prices and equipment shown on this priced order confirmation are tentative and subject to change or correction without prior notice. No claims against the content listed or prices quoted will be accepted. Refer to the vehicle invoice for final vehicle content and pricing. Orders are accepted only when the vehicle is shipped by the factory.
Options: NAS 50 State Emissions 0
XDV Driver Side Ballistic Door Panel 2,830
LNA Black Right LED Spot Lamp 610
XDG Passenger Side Ballistic Door Panel 2,710
LNF Black Left LED Spot Lamp 640
3AH Price Protection - Code H 0
ADL Skid Plate Group 350
XEE Fuel Tank Skid Plate Shield
XEF Transfer Case Skid Plate Shield
XEU Front Suspension Skid Plate
XF3 Underbody Skid Plate
GXA Entire Fleet Alike Key (FREQ 2) 350
UBN Uconnect 5 Nav w 10.1" Display (USA) 1,095
JLN GPS Navigation
JLP GPS Antenna Input
R07 All R1 High Radios
RAA All Radio Equipped Vehicles
RDG Global Telematics Box Module (TBM)
RE8 HD Radio
RF5 Google Android Auto
RF7 USB Host Flip
RFP Apple CarPlay
RFV Disassociated Touchscreen Display
RHV 10.1" Touchscreen Display
RT1 SiriusXM Guardian-included trial (B)
RTF Integrated Center Stack Radio
RTQ 4G LTE Wi-Fi Hot Spot
RTU SiriusXM with 360L
RTV Connected Travel & Traffic Services
X9E For Details Visit DriveUconnect.com
X9K 1 Yr. Trial (Registration Required)
XRB Integrated Voice Command w/Bluetooth
CW6 Deactivate Rear Doors/Windows 90
YEP Manuf Statement of Origin 0
4NU Fuel Fill / Battery Charge 0
4FM Fleet Option Editor 0
4ES Delivery Allowance Credit 0
2SQ FCA Fleet Powertrain Care 0
YG1 7.5 Additional Gallons of Gas 0
4FT 0
5N6 Easy Order 0
4FT Fleet Sales Order 0
4EA Sold Vehicle 0
Non Equipment: 4KA Special Bid Handling 0
4FA Special Bid-Ineligible For Incentive 0
4DH Prepaid Holdback 0
MAF Fleet Purchase Incentive 0
Bid Number: TB4054 Government Incentives 0
Special Equipment: 99595A 0
Destination Fees: 1,595
Total Price: 53,345
Order Type: Fleet PSP Month/Week:
Scheduling Priority: 1-Sold Order Build Priority: 01
Attachment 2 Agenda Report Page 7
Note: This is not an invoice. The prices and equipment shown on this priced order confirmation are tentative and subject to change or correction without prior notice. No claims against the content listed or prices quoted will be accepted. Refer to the vehicle invoice for final vehicle content and pricing. Orders are accepted only when the vehicle is shipped by the factory.
Salesperson:
Customer Name: CITY OF PALO ALTO
Customer Address: PO BOX 10250 3201 E BAYSHORER
PALOT ALTO CA 94303 USA
Instructions:
Attachment 2 Agenda Report Page 8
Estimate
Date
12/21/2023
Estimate #
3469
Name / Address
Piedmont Police Department
403 Highland Ave
Piedmont, Ca 94611
Attention
Capt. Monahan
Priority 1 Public Safety
Equipment Installation Inc.
425 Harbor Blvd. #6
Belmont, CA 94002-4048
TEL: (650) 654-9900
FAX: (650) 654-9947
Vehicle#
Durango
Terms
Net 30
Rep
Marc
Total
Subtotal
Sales Tax (9.5%)
Item Description Qty Total
PRI-KIT Wire harness-Relays, diodes, connectors, hardware etc. 1 650.00T PDU-8S Power Management System 1 300.00T
sa315P Whelen low profile siren speaker 1 265.70T
SAK9 Whelen universal siren speaker bracket for 315 series speaker. 1 33.21T BK2019DUR21 Setina PB450 for 2023 Dodge Durango with Red/Blue/White Whelen ION LED's
1 970.00T
Paint Paint two doors white 1 1,300.00T
CORE Whelen Core siren system 1 1,085.50T
EB8DEDE Whelen Legacy WCX 48" dual color lightbar. 1 2,400.00T MBDD19 Mirror Beam, 2023 Dodge Durango, Red on Driver Side and Blue on Passenger Side
1 325.00T
MBIONR Whelen Red ION for mirror beam 1 100.00T
MBIONB Whelen Blue ION for mirror beam 1 100.00T
INV-CON-DN-DUR Console, Dual Notched, Durango, 12" Slope, 2" Flat. Includes mounting kit, dual, cupholder, armrest and standard faceplates 1 890.75T
PK0228DUR11 Setina #10VS C2 RP Horizontal Sliding Window, Coated Poly Partition
1 897.00T
WK0595DUR11 Setina Poly Window Barrier, Poly Carbonate 1 303.00T QK0566DUR11 Setina Full Replacement Transport Seat with Center Pull Seatbelts. Includes 12VS Coated Poly Rear Partition
1 1,325.00T
ELUC3H010 R Sound Off Hide-a-Way L.E.D, RED 1 100.00T
ELUC3H010 B Sound Off Hide-a-Way L.E.D, BLUE 1 100.00T
EMPS2STS3R Sound Off Mpower red stud mount (inside rear hatch & window bar)
2 260.00T
Attachment 3 Agenda Report Page 9
Estimate
Date
12/21/2023
Estimate #
3469
Name / Address
Piedmont Police Department
403 Highland Ave
Piedmont, Ca 94611
Attention
Capt. Monahan
Priority 1 Public Safety
Equipment Installation Inc.
425 Harbor Blvd. #6
Belmont, CA 94002-4048
TEL: (650) 654-9900
FAX: (650) 654-9947
Vehicle#
Durango
Terms
Net 30
Rep
Marc
Total
Subtotal
Sales Tax (9.5%)
Item Description Qty Total
EMPS2STS3B Sound Off Mpower blue stud mount (inside rear hatch & window bar)
2 260.00T
EMPS2STS4D Sound Off Mpower red/white stud mount (license plate) 1 140.00T EMPS2STS4E Sound Off Mpower blue/white stud mount (license plate) 1 140.00T MMSU1 Magnetic mic clip kit. 2 66.00T
48009 'A-Series' High Power Cool White (prisoner area) 2 64.00T MB8U RG58 Coax antenna cable. 1 16.10T
500-0001 Hint universal passenger side seat mount for tablet/computers 1 620.00T INV-ES-ORG-DUR Innovative Electronic Storage, Accessory, 5.5" T X 35" W X 16" D Organizer with 2 Dividers
1 270.00T
INV-ES-FF-ET-DUR Innovative Electronic Storage, False Floor, Tray, Durango 1 1,030.00T INV-ES-FF-ET-BIRC... Innovative Birch Board Insert for 2023 Durango 1 67.00T Labor Install and wire emergency equipment 1 6,000.00T
Freight Freight 1 400.00T
$22,423.69
$20,478.26
$1,945.43
Attachment 3 Agenda Report Page 10
QUOTE-2475609
PIEDMONT, CITY OF
01/03/2024
The design, technical, pricing, and other information (“Information”) furnished with this submission is confidential proprietary information of Motorola Solutions, Inc. or the Motorola Solutions entity providing this quote (“Motorola”) and is submitted with the restriction that it is to be used for evaluation purposes only. To the fullest extent allowed by applicable law, the Information is not to be disclosed publicly or in any manner to anyone other than those required to evaluate the Information without the express written permission of Motorola.
MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2020 Motorola Solutions, Inc. All rights reserved.
Attachment 4 Agenda Report Page 11
01/03/2024
PIEDMONT, CITY OF
120 VISTA AVE
PIEDMONT, CA 94611
Dear Lisa` Douglas,
Motorola Solutions is pleased to present PIEDMONT, CITY OF with this quote for quality communications equipment and services. The development of this quote provided us the opportunity to evaluate your requirements and propose a solution to best fulfill your communications needs.
This information is provided to assist you in your evaluation process. Our goal is to provide PIEDMONT, CITY OF with the best products and services available in the communications industry. Please direct any questions to Kevin Lincks at [email protected].
We thank you for the opportunity to provide you with premier communications and look forward to your review and feedback regarding this quote.
Sincerely,
Kevin Lincks
Motorola Solutions Manufacturer's Representative
QUOTE-2475609
Attachment 4 Agenda Report Page 12
Billing Address:
PIEDMONT, CITY OF
120 VISTA AVE
PIEDMONT, CA 94611
US
Quote Date:01/03/2024
Expiration Date:03/03/2024
Quote Created By:
Kevin Lincks
[email protected]
End Customer:
PIEDMONT, CITY OF
Lisa` Douglas
[email protected]
Contract: 22582 - CONTRA COSTA
COUNTY, CA
Line # Item Number Description Qty List Price Sale Price Ext. Sale Price APX™ 6500 / Enh Series ENHANCEDAPX6500
1 M25URS9PW1BN APX6500 ENHANCED 7/800
MHZ MOBILE
2 $3,383.12 $2,469.68 $4,939.36
1a GA00318AF ENH: 5 YEAR ESSENTIAL
SVC
2 $480.00 $480.00 $960.00
1b GA00250AA ADD: BLUETOOTH/WIFI/
GNSS FLEXIBLE CABLE
LMR195
2 $110.00 $80.30 $160.60
1c G51AU ENH: SMARTZONE
OPERATION APX6500
2 $1,320.00 $963.60 $1,927.20
1d G67DT ADD: REMOTE MOUNT E5
APXM
2 $327.00 $238.71 $477.42
1e GA09001AA ADD: WI-FI CAPABILITY 2 $330.00 $240.90 $481.80 1f G298AS ENH: ASTRO 25 OTAR W/
MULTIKEY
2 $814.00 $594.22 $1,188.44
1g B18CR ADD: AUXILIARY SPKR 7.5
WATT APX
2 $66.00 $48.18 $96.36
1h G843AH ADD: AES ENCRYPTION AND
ADP
2 $523.00 $381.79 $763.58
1i G444AH ADD: APX CONTROL HEAD
SOFTWARE
2 $0.00 $0.00 $0.00
QUOTE-2475609
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800
Attachment 4 Agenda Report Page 13
Line # Item Number Description Qty List Price Sale Price Ext. Sale Price 1j G335AW ADD: ANT 1/4 WAVE
762-870MHZ
2 $15.00 $10.95 $21.90
1k G806BL ENH: ASTRO DIGITAL CAI OP
APX
2 $567.00 $413.91 $827.82
1l GA01670AA ADD: APX E5 CONTROL
HEAD
2 $717.00 $523.41 $1,046.82
1m W22BA ADD: STD PALM
MICROPHONE APX
2 $79.00 $57.67 $115.34
1n QA09113AB ADD: BASELINE RELEASE
SW
2 $0.00 $0.00 $0.00
1o G361AH ENH: P25 TRUNKING
SOFTWARE APX
2 $330.00 $240.90 $481.80
Subtotal $13,488.44
Estimated Tax $1,381.75
Grand Total $14,870.19(USD)
Notes:
QUOTE-2475609
Any sales transaction following Motorola's quote is based on and subject to the terms and conditions of the valid and executed written contract between Customer and Motorola (the ""Underlying Agreement"") that authorizes Customer to purchase equipment and/or services or license software (collectively ""Products""). If no Underlying Agreement exists between Motorola and Customer, then Motorola's Standard Terms of Use and Motorola's Standard Terms and Conditions of Sales and Supply shall govern the purchase of the Products.
Motorola Solutions, Inc.: 500 West Monroe, United States - 60661 ~ #: 36-1115800
Attachment 4 Agenda Report Page 14
Purchase Order Checklist
Purchase Order Checklist
Marked as PO/ Contract/ Notice to Proceed on Company Letterhead (PO will not be processed without this)
PO Number/ Contract Number
PO Date
Vendor = Motorola Solutions, Inc.
Payment (Billing) Terms/ State Contract Number
Bill-To Name on PO must be equal to the Legal Bill-To Name Bill-To Address
Ship-To Address (If we are shipping to a MR location, it must be documented on PO) Ultimate Address (If the Ship-To address is the MR location then the Ultimate Destination address must be documented on PO )
PO Amount must be equal to or greater than Order Total
Non-Editable Format (Word/ Excel templates cannot be accepted) Bill To Contact Name & Phone # and EMAIL for customer accounts payable dept Ship To Contact Name & Phone #
Tax Exemption Status
Signatures (As required)
Attachment 4 Agenda Report Page 15
Executive Summary
Why CDCE
CDCE Inc. has been serving California agencies and specializing in mobile deployments for 25 years. They offer a wide range of products for mobile, voice and data communications, as well as a full suite of services that include installation, service and support, and custom solutions. CDCE is ISO9001 certified, and their field technicians are highly trained and OSHA certified. For mobile data computers, CDCE Inc. is Panasonic’s most trusted West Coast Prime Partner and the longest standing Value Added Reseller in the United States. CDCE has strong relationships and expertise with complementary product offerings to provide a robust, best in class solution tailored to each agencies’ needs and challenges.
They have deployed over 20,000 Toughbooks and have been a resource and partner to many agencies as they go through the process of curating the solution that meets their needs. They have been a partner to the City of Piedmont in securing demo equipment for evaluation, running through various solution options and securing the best pricing and value. During this process they have demonstrated a high level of care in respect to offering advice and rapidly troubleshooting solutions when issues arise.
CDCE Inc. has various types of purchasing vehicles that help their customers satisfy competitive contract requirements efficiently. CDCE, Inc. is a NASPO ValuePoint Contract holder for both Cradlepoint and Panasonic. NASPO ValuePoint is the contracting arm of “NASPO” the National Association of State Procurement Officials, a unified, nationally focused cooperative alliance aggregating the demand of all 50 states, the District of Columbia and the US Territories, working together to pursue cooperative contracting opportunities and conduct competitive solicitations through the development of multi-state sourcing teams following the procurement laws of the state chosen to lead the procurement. The sourcing teams develop the request for proposals, evaluate responses and recommend awards to the NASPO ValuePoint Executive Council. Once awarded, master agreements are available to all states, their political subdivisions, and other eligible entities. NASPO ValuePoint provides the highest standard of excellence in public cooperative contracting. By leveraging the leadership and expertise of all states with the purchasing power of their public entities, NASPO ValuePoint delivers best value, reliable, competitively sourced contracts that offer public entities outstanding pricing and value adds. Since 1993 NASPO ValuePoint has been the cooperative purchasing arm of NASPO (the National Association of State Procurement Officials) encouraging, fostering and guiding the nation’s most significant public contract cooperative. CDCE, Inc. is also a Woman Owned Business.
Why Cradlepoint
CDCE, Inc. also is a Cradlepoint Premier Partner and have a Cradlepoint 5G Specialization Certification. CDCE has a close relationship with Cradlepoint teams which helps streamline many of the moving parts of deploying a rugged mobile router. This includes offering detailed information about the corresponding antennas, their availability, and how to best deploy them. Over the past several years, Cradlepoint has emerged as an industry leader in the mobile connectivity space by offering units that have great quality, support and availability, as well as innovative, modular designs for a long form factor life span.
In particular, they are a great fit for Piedmont because they have the best in class connectivity and throughput. If there is cell signal, the Cradlepoint router solution will pull it and provide mission critical connectivity. They also have the platform to support secure connectivity and advanced features available such as breadcrumb connectivity mapping, out of band management, dual modem, and dual sim options. It is possible to view and manage multiple types of device from their NetCloud manager.
Attachment 5 Agenda Report Page 16
There is an amazing warranty for the units as well that is attached to the licensing of the Cradlepoint devices, so it is easy to get support, RMA and troubleshoot should the need arise.
In addition, the long life span of these devices helps reduce e-waste and eliminates the costly process of replacement for non-rugged devices and peripheral equipment (antennas).
Why Panasonic
Panasonic Quality and Core Values
Long life - use expectancy
Durability and Rugged form factor
Best of class warranty options
Professional services:
• On-Site Service
• Deployment
• Fast and Easy RMA process
• Panasonic Portal for Basic Life Cycle Management
• Stable Footprint Value
Panasonic Values
Core Manufacturing – Panasonic is the only major manufacturer that designs, engineers, builds and tests its rugged mobile computers in its own factory – ensuring quality control, consistency and components are monitored every step of the way. This results in Toughbook’s higher reliability rate, parts availability and better lifecycle management over other rugged computers.
Battery Life & Hot-Swappable – Mission critical situations require a device that won’t quit. As the world’s leading battery manufacturer, Panasonic’s battery life typically surpasses the competition, and in addition, many Toughbook computers offer long-life batteries and/or bridge batteries for hot swap battery replacement and continuous use without shutting down or hibernating.
Compliance – Keeping data secure is a crucial component for all public safety agencies, which is why Toughbook devices come with a Trusted Platform Module [TPM] 2.0 secure chip (or have the upgrade option). Furthermore, Toughbook products meet CJIS security requirements for two-factor authentication.
Failure Rates – Having your mobile computing device fail during an emergency, or even in daily use, is not an option, which is why Panasonic engineers its products to withstand whatever you might throw at them. Toughbook failure rates are the lowest in the industry. TOUGHBOOK rugged devices have the lowest failure rates in the industry and are 72% more reliable than other rugged devices (based on comparing device failure rates). Compares Panasonic actual data for TOUGHBOOK computers to data gathered by IDC on consumer and rugged laptops, tablets, and handheld devices and reported in The Case for Deploying Rugged Devices in Your Organization. IDC (November 2021)
Attachment 5 Agenda Report Page 17
Panasonic TCO Calculator based on IDC Research – Whitepaper - The Case for Deploying Rugged Devices in Your Organization (Nov. 2021) TCO chart below, based on 5 year lifespan of 400 Toughbooks.
Attachment 5 Agenda Report Page 18
Durability
Since the 1960s, the U.S. Department of Defense (DOD) has set standards for rugged device performance. Through a series of tests collectively known as MIL-STD-810G (MIL-SPEC), manufacturers simulate how a mobile device will operate under a variety of extreme stressors and environmental conditions. Once a device passes certain MIL-SPEC certifications, it’s approved for use by DOD workers.
This validation indicates that the device should be able to meet the demands of mobile professionals in challenging work environments. MIL-SPEC Change 1 is the specification’s latest version and has become a common benchmark across the industry in validating whether or not a device can be considered rugged.
TRANSIT DROP Method 516.7—Procedure IV
The top height from which a device is dropped and still turns on and operates. Drops are one of the most common causes of damage to mobile devices, especially in nontraditional working environments. In this test, a device is dropped from various heights at 26 different angles onto 2-inch-thick plywood over a steel plate on concrete.
BLOWING RAIN Method 506.6—Procedure I
Ability to stay operational in a simulated rain- and windstorm. Few mission-critical workers can put their work on hold due to a rainstorm. This test blasts a device with 5.8 inches per hour or more of rain and 70 mph winds for 30 minutes per surface.
HIGH TEMPERATURE Method 501.6—Procedure I & II
Impact of extreme high temperatures on a device. Mobile workers need to trust that their devices have the ability to operate at extreme temperatures. For example, temperatures in a vehicle can reach 120°F in less than 40 minutes on a 93° day. This test determines if a device can continue to operate at 140°F for 30 minutes, as well as the nonoperational impacts of 160°F for 7 days.
TEMPERATURE SHOCK Method 503.6—Procedure I
Thermal shock impact on a device’s screen readability and internal electronics. This tests how the device reacts to going from one extreme temperature to another, with three cycles of moving between 200°F and -60°F.
HUMIDITY Method 507.6—Procedure I & II
How a device handles humid environments and adapts to extreme weather. The device is first tested for a 15-day cycle between 91°F at 80% relative humidity and 160°F at 14% relative humidity. It’s then tested in temperature cycles of 86° F to 140°F at 95% relative humidity.
HIGH ALTITUDE Method 500.6—Procedure I & II
Measures high-altitude impact on a device while it’s being used and at rest. The reduced atmosphere at high altitudes makes it easier for vibrations to cause impacts between a device’s needle and platter. This test measures device performance in an altitude chamber that simulates 15,000 feet or more above sea level under low pressure SAND AND DUST Method 510.6—Procedure I & II
How a device handles dusty environments and desert sandstorms. This test blows dust and sand at an unsealed device over several hours in a 140°F environment.
LOW TEMPERATURE Method 502.6—Procedure 1 & II
Impact of extreme low temperatures on a device. To verify that a device can operate in extreme winter conditions without experiencing hard drive damage or SSD data loss, this test places the device in a -20°F environment for 30 minutes with the unit on and -60°F with it off.
VIBRATION Method 514.7—Procedure I & II
Reliability of device operation in environments with significant vibrations. Whether used in patrol cars, tanks, ambulances, forklifts or helicopters, mobile devices need to reliably function in heavy-vibration environments. This test simulates the vibrations typically experienced in flight or in an off-road vehicle.
Attachment 5 Agenda Report Page 19
EXPLOSIVE ATMOSPHERE Method 511.6—Procedure I
Verifies device won’t cause an ignition in explosivegas environments. Places the device in a sealed chamber with highly flammable hexane, while under pressure ranging from 1.50 PSIA to 14.30 PSIA at a temperature of approximately 140°F Ingress Protection
The CF-33 has an IP65 Ingress protection rating, certifying that it is dust and splashed water protected.
An IP rating is made up of two numbers: The first indicates protection against dust on a scale from 0 to 6, with 6 being the highest level of protection; the second is protection against liquids on a scale from 0 to 9, with 9 being the highest level of protection.
Attachment 5 Agenda Report Page 20
Panasonic Time Saving Professional Services Options
After years of providing the most rugged computing devices in the industry, Panasonic has developed a robust roster of support services designed to free up IT resources, speed up deployment, reduce ownership costs and keep mobile workers productive. They provide a variety of support options spanning across the lifecycle of a device.
Deployment services
Our Deployment Services ensure that your TOUGHBOOK mobile computers arrive in the field quickly and ready to work.
We offer two levels of deployment services (Premier and Bronze) ranging from initial services focused on getting your team ready to roll immediately to longer-term services that cover the life of the warranty. • 100% Guaranteed Functionality – 48 hour stress testing • Asset Tagging And Management – affix asset tags and compile all data in a deployment report that can be integrated into your asset management system.
• Disk Image Management - catalog your disk image(s) and keep them up to date as you make changes. As units come in for repair, we apply the latest images and return them to you with the updates applied. • Online Service History Management – Service history is maintained on all computers and tablets to help you monitor service trends and identify potential user training needs • Deployment Reports – Each Toughbook has a detailed report that can help track warranty renewals, manage wireless carrier contracts and general asset tracking
• Custom Bios - We work with your organization to create a custom BIOS that shows your company name on the splash screen, in addition to setting up security options such as password protection. • Wireless Activation Service - We’ll install SIM cards and coordinate wireless activation with your carrier of choice, so your Toughbook arrives prepared for WWAN access right out of the box. • Absolute Activation Service - During device deployment, we can also install and activate Absolute®Data & Device Security (DDS). Even if someone completely wipes your hard drive, puts in a new drive and reloads their own software, your Absolute Activation Service will remain intact.
Attachment 5 Agenda Report Page 21
Warranties
Standard warranty. Our Standard warranty covers TOUGHBOOK® computers from defects in materials and workmanship for three years and includes a priority parts exchange program and repair service at no cost. It provides lifetime access to our U.S.-based technical support hotline; online access to drivers, first-aid disks, BIOS updates, tools, utilities and manuals; free overnight delivery of customer-replaceable parts and repaired units; and access to Panasonic field service personnel.
Extended warranty. Extend your Standard warranty up to two additional years, stretching coverage to match your refresh cycle. Extending your warranty delivers peace of mind, uninterrupted worker productivity and significant reduction in out-of warranty repair costs and IT workload.
Protection Plus (accidental damage coverage). Augment our Standard warranty with no-fault accident protection.
Protection Plus covers one major repair each year. And in cases when the damage is beyond repair, we will replace the entire device. With Protection Plus, your workers experience minimal disruption, and your IT staff doesn’t get sidetracked with unexpected repairs. This helps you develop predictable budgets for entire projects without surprises.
Ultimate Care warranty. Designed for organizations that operate in extremely challenging environments or wish to minimize risk for their mobile devices, this warranty offers the ultimate peace-of-mind coverage for unlimited device breakage. With Ultimate Care, you are covered for repairs (shipped overnight to and from our National Service Centers) or replacement of all major computer parts at no additional cost. This service can be customized to provide service-level guarantees for dead-on-arrival devices, help-desk waiting time, repair turnaround and even unit failure rates.
Original Battery warranty: Batteries supplied with the Product are covered under the warranty for one (1) year from date of purchase. Batteries purchased separately are covered under the warranty for one (1) year from the date of purchase. A replacement battery furnished under the Product warranty is covered for the remaining period of the oneyear warranty on the original or purchased battery.
Smart Battery warranty. One of the most common sources of downtime (and frustration) for field workers is a drained battery. Our Smart Battery warranty monitors battery capacity so you are prepared to switch it out when you need to, eliminating overnight emergency replacements and keeping workers productive with fresh, new batteries.
Hard Drive No Return warranty. If your security policies dictate that you cannot return a hard drive for repair or replacement, you can keep your faulty drive and Panasonic will send you a replacement unit. You maintain complete control of your sensitive data at all times, as well as compliance with CJIS or HIPAA requirements.
Accessories Warranties:
• AC Adapter / Power Cord – 3 Years
• Memory Expansion Card (Panasonic furnished) – 3 Years • xPAKs – 3 Years
• Desktop Port Replicator – 3 Years
• Backlit or Full-sized keyboard – 3 Years or assumes warranty of the unit in which it is installed • Solid State Drive / Hard Drive (Internal) – 3 Years
• Separately purchased 2nd Solid State Drive / Hard Drive – 1 Year • Optional Battery – 1 Year
• Battery Charger / Multi-Bay Battery Charger – 1 Year
• Stylus Pens & Digitizer Pens – 90 Days (physical damage excluded) • SIM cards (Hardware Only) – 90 Days
REPLACEMENT PARTS - Panasonic will retain service replacement parts for the Products for at least 5 years from the end of production date, or 5 years from end of sale date, whichever comes later.
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Stable Footprint Value Add
Panasonic knows that swapping out peripheral equipment every refresh is costly and time prohibitive. Their purpose built machines are thoughtfully designed to extend the compatibility of peripheral equipment as long as possible. A great example of this is for the previous model of fully rugged clamshell, the units had the same dock/form factor for 17 years. The CF-33 is very young in it’s form factor life – it is only in Mark 2.
Attachment 5 Agenda Report Page 23