Information Technology Annual Update
Agenda Item 12.A
Nadia Feeser, Administrative Services Director
Jason Takagi, IT Manager
August 2, 2022
Topics
•Overview of IT Service Delivery
•Status Update on 5-Year IT Strategic Plan
•Highlights of IT Projects
•Police Radio Upgrade
•SCADA Radio Upgrade
•Mobile Command Vehicle
•Security Improvements
•What’s coming
Overview of IT Service Delivery
IT Service Delivery
•24/7 Help Desk Support CITIG & New IT
Help Desk Technician & IT Manager
•24/7 support via CITIG
•Transition to City Full-time IT Help
Desk Technician 5 days a week
support (40 hours per week)
•IT Manager for additional support
•IT Project support
•IT Manager, CITIG, Admin Services
Director
City Council
Technology Steering
Committee
Administrative
Services Director
IT Manager
New! IT Help
Desk Technician
CITIG –Contract IT
Services (Help Desk
and Project support)
CISCOM
5-Year IT Strategic Plan
IT Strategic Plan
IT Assessment
•Identifies current-state strengths and weaknesses
•Outlines gaps in best practices, application systems, security, infrastructure, organizational structure, and skill sets
•Provides an initial snapshot of initiatives to be included in the plan, including:
•Best Practices
•Applications and Departmental Systems
•Information Technology –Infrastructure, Communications, Operations, IT Staffing, and Security
•Emerging Technology, Smart City, Online Services, and Potential Areas of Collaboration
Highlights of IT Projects
Police Radio Upgrade
•Enhancements:
•Provides an encrypted radio channel for Police.
•Simplifies the user experience with the radio system.
•Provides dispatch priority on the radio channels.
•Provides better audio quality for mobiles and handhelds. •Progress:
•All new handhelds have been deployed to Police and Parking. •16 vehicles have been completed, one vehicle and two
motorcycles remain.
•Antennae installation has started.
•Configuration of backend equipment has started.
Radio Equipment Configuration & Install
SCADA Radio Upgrade
•Enhancements:
•Provides radios with the latest security features.
•Provides cellular backup communication channels.
•Improved user interface.
•More efficient use of available bandwidth.
•Progress:
•All 27 radios have been configured.
•Meetings are scheduled to finalize the installation plan. •Installation plan to be approved by Utilities in 3 weeks.
Mobile Command Vehicle (MCV)
•Installed 6 radios, 4 computers, 8 LCD screens, 1 camera. •Ability for multiple people to monitor drone footage.
•Video switching system to allow staff both inside and
outside the MCV view the same video feed.
•2 dispatch stations located in the back of the MCV allow dispatching staff to be close to incident command staff. •Increases business continuity options for Police.
Security Improvements
•Cyber security challenges –Blocking traffic from Russia •Auditing and hardening all systems to ensure the City’s multi-layered cyber security systems are operating as
efficiently as possible.
•Increased phishing and credential harvesting
testing/training to quarterly.
•Meeting higher cyber security recommendations from
the California Joint Powers Insurance Authority (CJPIA) in order to maintain the City’s cyber liability insurance. •Increased physical security with keyless locks on security cameras at City Hall that can be monitored by Police.
What’s Coming
•5-Year Strategic Plan (Sept. 2022)
•Police Radio Upgrade (Oct. 2022)
•SCADA Radio Upgrade (Sept. 2022)
•Automated Council Chamber Camera System (Oct. 2022)
•New IT Help Desk Technician (recruitment closes Aug 2022) •Police Computer Aided Dispatch and Records Management System Upgrade (2023) •Parking license plate reading and e-citations (Fall 2022) •Additional cyber security improvements based on CJPIA recommendations (2023)
Questions?