City Council
Presentation
November 2022
TECHNOLOGY STRATEGIC PLAN
Put the Pieces Together
SOLVE THE IT PUZZLE
•Introductions
•Technology Plan Objective
•Planning Methodology
•Assessment
•Strategies, Goals and Objectives
•Project Budgets
•Questions
2 AGENDA
Who We
AreINTRODUCTIONS
•National in Scope –With Local Presence
•We are local government-focused with clients throughout the United States
LOCAL GOVERNMENT FOCUS
Charlotte, NC Schaumburg, ILCorona, CA San Antonio, TX
Corona, CA
Headquarters
San Antonio, TX
Charlotte, NC
Schaumburg, IL
4 •Municipalities
•Counties
•Special Districts
•School Districts
CALIFORNIA CLIENTS
5 Specialties include:
Technology Master Planning
Business Process Reviews
Application Requirements
Current System Analysis and Improvement
Software Selection
Enterprise Application Solutions Architecture
Project Management and Oversight
Contract Reviews and Negotiations
David Krout, CPA (inactive), Partner
Management Consulting Practice Leader
•25 years working with local governments
•Former Government IT Consulting Manager for fifth largest CPA/Consulting Firm •Worked with more than 100 agencies (thousands of department users) Menlo Park
Foster City
Healdsburg
Pismo Beach
Mendocino County
Butte County
Truckee
Castro Valley Sanitary District
Midpeninsula Open Spaces
District
West County Wastewater
Hillsborough
Pacifica
Larkspur
Albany
Piedmont
San Pablo
Danville
Brentwood
Vacaville
Dublin
Clovis
Similar Agency Clients
6 Specialties include:
IT Assessments, Strategy, and Planning
IT Operations Management
CIO/IT Management
Infrastructure Design, Procurement and
Implementation
Cyber-Security
Disaster Recovery
Project Management
IT Staffing
Outsourcing and Insourcing
IT Management Mentoring
IT Policies and Procedures
•40 years of experience in information technology and 22 years exclusive to local government
•Has served as interim IT Director for numerous agencies.
Tom Jakobsen,Partner
IT Infrastructure and Operations Practice Leader
Similar Agency Clients
Corona
Glendora
Laguna Niguel
Rancho Mirage
Redlands
West Covina
South Gate
Camarillo
Burbank
Sierra Madre
Simi Valley
Mission Viejo
Murrieta
La Puente
San Gabriel
Palm Desert
Palmdale
Rancho
Cucamonga
La Habra
Rialto
Colton
Seal Beach
Yucca Valley
7 Actionable
Roadmap for
Improvement
TECHNOLOGY
STRATEGIC PLAN
OBJECTIVE
•Align technology with the City’s strategies & goals
•Identify and budget for initiatives to:
•Improve resident services
•Increase efficiency
•Reduce risk
•Planning makes expenditures more efficient
•Right size IT resources to meet City needs
•Provide actionable multi-year roadmap
•Includes priorities, budget estimates, and timelines
WHY DO A TECH MASTER PLAN
9 The Process & Approach to Developing Your Plan
METHODOLOGY
PHASED APPROACH
Issues and needs
determined first…
with strategies and
goals to get
there…
culminating in
tactical &
actionable
strategies &
initiatives…
11 The Current
EnvironmentASSESSMENT
•Strengths:
•Very dedicated, hard working IT staff
•Great job managing technology on a limited
budget
•IT infrastructure in good shape
•Enterprise applications generally fit well
•Departments working hard to leverage
technology
ASSESSMENT –IT DIVISION
13 •Areas for Improvement:
•Increase technology resiliency
•IT Operations improvements will help staff efficiency
•Additional backup, restoration capabilities, and disaster recovery planning •Additional radio improvements
•Lots of cybersecurity work to be done
•Need to increase third party assistance
to complete high priority items
ASSESSMENT –IT DIVISION
14 Benchmark of 50 small to mid-size government agencies Local Government Benchmarks
•Computers and servers managed by staff are above
industry standard recommendations
15 ASSESSMENT FINDINGS –IT STAFFING
City of Pismo Beach Local Gov. Benchmark Recommended Best Practice 25 9 10
0 10
20 30
40 Servers Per IT Staff
Pismo Beach
Municipality
Benchmark
Recommended Best
Practice
•Strengths:
•Overall Application Utilization
similar to many peer agencies
•Most applications fit the City well
•Additional staff training will make
a big difference
•Many Departments anxious to
improve application utilization
ASSESSMENT –BUSINESS APPLICATIONS
16 •Areas for Improvement:
•Focus on training that improves and streamlines
departmental daily operations
•Increase process reviews to identify specific
improvements to application systems
•Improve ad-hoc and customized reporting
•Increase departmental ownership of applications
needing improvement
17 ASSESSMENT –BUSINESS APPLICATIONS
•Specific Areas for Improvement:
•Land Management and Electronic Plan submittal
improvements
•Work Orders/Asset Management system
improvements
•Time and Attendance and Public Safety Scheduling
applications will improve efficiency
•Addition radio and wireless improvements for
Public Safety
•Automated Meter Reading increase efficiency and
provide benefits to business and residents
18 ASSESSMENT –BUSINESS APPLICATIONS
Benchmark of 30 small to mid-size government agencies
•Historically, spending less than peer benchmark
•Increased technology spending required to meet Plan goals:
•Significant efficiency gains possible through application improvements •Cybersecurity needs & increased demand for Public Safety technology 19 ASSESSMENT FINDINGS –IT BUDGET
Pismo Beach
FY21 (Actual)
Pismo Beach
FY22 (Budgeted)
Pismo Beach
FY23 (Budgeted)Recommended
Low Benchmark Recommended
High
2.31%2.24%2.31%3.00%3.82%6.0%
The Big
Picture
STRATEGIES,
GOALS, AND
OBJECTIVES
•Improve backups and disaster recovery capabilities
•Increase Public Safety technology
•Provide additional support to Public Safety
•Improve IT Operations and Cybersecurity toolset
•Continue to maintain a strong IT infrastructure
IT DIVISION OBJECTIVES
21 •Increase availability of Online Services
•Improving the Land Management system will help
•Increase application utilization
•Improve Departmental Application Ownership
•Utilize this report to identify areas for improvement
•Increased training will increase utilization and efficiency •Improve GIS capabilities
•Expand GIS/business application integration
BUSINESS OBJECTIVES
22 BUDGETS
BUDGET –TECHNOLOGY MASTER PLAN
$-
$1,000,000
$2,000,000
$3,000,000
$4,000,000
$5,000,000
$6,000,000
$7,000,000
FYE 2023 FYE 2024 FYE 2025 FYE 2026 FYE 2027 FYE 2028
Recommended 6 Year Plan Budget
Telecommunications
IT Staffing
Cybersecurity
IT Operations
IT Infrastructure
Smart Cities
Department Applications and Systems
Best Practices
Funded and Unfunded Initiatives
Includes Automated Meter Reading in FYE2024
24 BUDGET –TECHNOLOGY MASTER PLAN
25 •Increased spending primarily due to:
•Increased IT infrastructure needs for resiliency
•Cybersecurity
•Additional Public Safety related infrastructure improvements •Departments desire to improve efficiencies
•Goal to provide additional resident services
•All future projects will follow normal budget request and procurement policies
PLAN BUDGET SUMMARY
26 QUESTIONS AND ANSWERS
27 HERE TO SERVE YOU
Thank you
28