RESOLUTION NO. R-2022-110
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF PISMO BEACH, CALIFORNIA AUTHORIZING THE CITY MANAGER TO EXECUTE AMENDMENT 2 TO THE CHANNEL ISLANDS TECHNOLOGY INTEGRATORS' GROUP, INC.
AGREEMENT FOR INFORMATION TECHNOLOGY SERVICES FROM DECEMBER 1, 2022 THROUGH NOVEMBER 30, 2025, AND MAKING RELATED BUDGET
ADJUSTMENTS
WHEREAS, the City's Information Technology (IT) services are provided by an IT Manager and a contract IT service provider that offers 24/7 helpdesk services for computers and servers for all of the City's approximately 130 users, backup support for the IT Manager, and additional project hours and services as needed; and WHEREAS, on November 15, 2019, the City Council authorized the City Manager to enter into an agreement with Channel Islands Technology Integrators' Group, Inc. (CITIG) for the period of December 1, 2019 through November 30, 2022, with two options for a three-year extension, and
WHEREAS, each year, staff conducts a customer satisfaction survey on CITIG's services and CITIG consistently receives high satisfaction scores; and WHEREAS, the CITIG agreement extension for the 3-year period between December 1, 2022 and November 30, 2025 includes shared infrastructure management, onsite infrastructure days, Grover Beach dispatch support, and the option to support the help desk and with a fiscal impact of $167,100 per year for a total of $501,300 over the three- year extension, depending on the number of servers and support.
NOW, THEREFORE, BE IT RESOLVED that the City Council of the City of Pismo Beach hereby authorizes the City Manager to execute Amendment 2 (Exhibit A) to the Channel Island Technology Integrators' Group, Inc. agreement for Information Technology Services from December 1. 2022 to November 30, 2025.
BE IT FURTHER RESOLVED that the City Council of the City of Pismo Beach hereby appropriates $32,335 in the Fiscal Year (FY) 2023 Technology Services Fund contract services account and to support the proposed agreement; appropriates $32,335 of IT Service Charges revenues in the Technology Services Fund; and appropriates related allocations to the Technology Services Fund based on the City's allocation of servers reflecting appropriated technology cost account expenditures of $28,539 from the General Fund, $1,038 from the Water Enterprise Fund, $2,508 from the Wastewater Enterprise Fund, and $250 from the Parking Enterprise Fund.
UPON MOTION OF Council Member Newton, seconded by Council Member Guthrie, the foregoing resolution was adopted by the City Council of the City of Pismo Beach this 201h day of December 2022, by the following vote:
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R-2022-110
AYES: 5 Newton, Guthrie, Inman, Reiss, Waage
NOES: 0
ABSENT: 0
ABSTAIN: 0
RECUSED: 0
Approved: ` Attest: ,
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Ed Waage, Mayor ica Inch City lerk
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R-2022-110
Exhibit A
AMENDMENT#2
to the
NOVEMBER 15, 2019 AGREEMENT BETWEEN THE CITY OF PISMO BEACH AND CHANNEL ISLANDS TECHNOLOGY INTEGRATORS' GROUP, INC. (CITIG) FOR
INFORMATION TECHNOLOGY SERVICES
Pursuant to the November 15, 2019 Agreement for Professional Services between the City of Pismo Beach, hereinafter referred to as "City," and Channel Islands Technology Integrators' Group, Inc., hereinafter referred to as "Vendor," City and Vendor hereby agree as follows:
1. The term of the agreement, originally expiring on November 30, 2022, shall be extended to November 30, 2025.
2. Additional services shall be performed as set forth in the proposal dated December 6, 2022 which is attached hereto and by this reference made a part hereof.
3. Compensation for and timing of the additional services shall be as set forth in the referenced proposal. Compensation for the additional services shall not exceed the amount of one hundred sixty-seven thousand one hundred dollars ($167,100) per year or five hundred one thousand three hundred dollars ($501,300) over three years, without prior written approval of the City.
4. The revised fee under the December 1, 2022 contract, plus this addendum, is $940,420 for all six years, or one hundred sixty-seven thousand one hundred dollars ($167,100) for the first year contract amount dollars.
I
5. All other provisions of the Information Technology Services Professional Services agreement between City and Vendor shall remain in full force and effect.
CITY:
City of Pismo Beach, a Municipal Corporation
Signed:
Name: Nadia Feeser
Title: Administrative Services Director
Dated:
Signed:
Name: James R. Lewis
Title: City Manager
Dated:
ATTEST:
Signed:
'
Name: Erica Inderlied
Title: City Clerk
VENDOR:
Channel Islands Technology Integrators'
Group, Inc.
Signed:
Name:
Title:
Dated:
Address for giving notice:
(if changed from prior agreement)
Email address for official communications:
(if changed from prior agreement)
Vendor Representative:
(if changed from prior agreement)
Name/Title:
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R-2022-110
Exhibit A
APPROVED AS TO FORM:
Signed:
Name: David M. Fleishman
Title: City Attorney
Attachment:
Replacement Pages to December 1, 2019 agreement pages 12 and 13 or Summary section 7.
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R-2022-110
Exhibit A
' Proposed Solutions:
Effective December 1, 2022 and each year thereafter on December 1, all fees (unless otherwise noted) on the Contract, (excluding percentage -based fees) shall be increased by the percent increase in the Consumer Price Index -- U (Los Angeles -Long Beach -Anaheim, CA All Urban Consumers) as reported for the most recent September compared to the September of the previous year. For labor rates, the adjustment will be made to the base labor rate prior to applying the 7.5% discount. The formula for the fees (excluding percentage -based fees) shall be as follows:
New amount for December 1, 2023 = November 1, 2023 amount * (September 2023 CPI / September 2022 CPI —1)
New amount for December 1, 2024 = November 1, 2024 amount * (September 2024 CPI / September 2023 CPI —1)
New amounts shall be rounded to the nearest dollar per month, and in NO event shall any new amount be less than the amount that was in effect on the prior December 1.
The Renewal for December 1st, 2022 will reflect 14.12% (September 2022CPI / September 2019 CPI -1).
City may choose Help Desk Option A or Help Desk Option B to use and can change with 30 days' notice.
Help Desk Option A:
CITIG will triaee and assien all tickets.
Help Desk Cost (RFP Section 6.3.a)
$7,000/month, $84,000/year
Basis for Cost
$70/ticket per month based on annual average of
100 tickets/month
Help Desk Hours
Monday through Friday, 7am to 5:30pm
Emergency Ticket Response Time
Phone: Immediate, Email/Web: 1 hour
Urgent Ticket Response Time
1-2 hours
Standard Ticket Response Time
2-4 hours
Setup Fee
$0
Schedule and timeline to get up to speed
Immediate
Help Desk Add -On Options
Onsite Help Desk Day (one per month)
Onsite Help Desk Day (two per month)
Onsite Help Desk Day (one per week)
Expedited Response Time
Ask
Help Desk Option B:
Citv will triaee. assien. and comolete as manv tickets as staff are able.
Help Desk Cost (RFP Section B.3.a)
No pre -payment
Basis for Cost
Hourly based on Rates listed in Separate line Item
Pricing section
Help Desk Hours
Monday through Friday, 8:30am to 5:30pm
Emergency Ticket Response Time
Phone: Immediate, Email/Web: 1 hour
Urgent Ticket Response Time
1-2 hours
Standard Ticket Response Time
2-4 hours
Setup Fee
$0
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R-2022-110
Exhibit A
Separate Line Item Pricing (Section B.3.c/d)
AntiVirus (SOPHOS Intercept X Advanced
Protection)
$4.39/system per month
Backup (Storagecraft ShadowProtect)
$8/desktop, $30/virtual server, $52/physical server
per month
Spam Filtering (SpamTitan)
$2.50/user per month
Monitoring (LogicMonitor)
Included.
Dispatch Support Expansion
$500/network CPI will apply starting Dec. 1, 2024
CPI will apply to the below labor rates:
Hourly Standard Service
$200/hour (not including 7.5% discount)
Hourly Advanced Service*
$234/hour (not including 7.5% discount)
Hourly Enterprise Service**
$269/hour (not including 7.5% discount)
EOC Emergency Onsite Staffing (M-F 8-5)
$400/hour (not including 7.5% discount)
EOC Emergency Onsite Staffing (After Hours)
$600/hour (not including 7.5% discount)
EOC Scheduled Onsite Staffing (M-F 8-5)
$200/hour (not including 7.5% discount)
EOC Scheduled Onsite Staffing (After Hours)
$300/hour (not including 7.5% discount)
IT Project Management
Based on highest associated rate for project
*VMware, VLAN, and Similar
See CITIG Rate Sheet
**Enterprise Storage, Wireless Design
See CITIG Rate Sheet
Schedule and timeline to get up to speed
Immediate
Help Desk Add -On Options
Onsite Help Desk Day (one per month)
$1,101/month, $13,212/year (add -on)
Onsite Help Desk Day (two per month)
$2,083/month, $24,996/year (add -on)
Onsite Help Desk Day (one per week)
$4,291/month, $51,492/year (add -on)
Expedited Response Time
Ask
Shared Infrastructure
Shared Infrastructure Management (B.3.b)
$11,163/month, $133,956/year
Basis for Cost
$183/server per month based on 61 servers
Support Hours
Monday through Friday, 7am to 5:30pm
After Hours Scheduled Maintenance
Monday through Friday 5:30pm-12pm or
Saturday 10am-10pm
Response Time
Same As Above for Help Desk
Onsite Infrastructure Day (one per month)
$1,347/month, $16,164/year (add -on)
Setup Fee
$0
Schedule and timeline to get up to speed
Immediate
Discounts
Full Contract Labor Discount
7.5% (applied to non -contract labor)
Annual CITIG Exclusivity Credit
5% (CITIG is given first right of refusal for all IT
expenditures)
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R-2022-110
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