Information Technology Project Update
Agenda Item 12.B
Jason Takagi, IT Manager
Meeting Date: August 1, 2023
Overview
•5 Year - Technology Master Plan
•Project Updates
•Public Safety Facility
•Computer Aided Dispatch/Records Management System
(CAD/RMS) Implementation
•Council Chamber Technology Upgrades
•Server Upgrades and Replacements
•Security Improvements
•Information Technology (IT) Help Desk
•What’s Next
5 Year – Technology Master Plan
5 Year – Technology Master Plan
•Plan was approved by Council in Nov. 2022.
•The plan includes all known IT initiatives for the next 5 years, a prioritization of those initiatives, and a
recommended schedule.
•Estimated budgets were also recommended for all 43
initiatives included in the plan and recommended to be
funded over five and half years from fiscal year 2023 to fiscal year 2028.
•The assessment recommendations include best practices
for the City to implement.
Project Updates
Public Safety Facility
•Moving Police and Fire to temporary facilities during
construction.
•Building a multi-site leased Wide Area Network to
replicate Police’s current in building network.
•Working with contractors to move Police’s backend
equipment to City Hall’s and Grover Beach’s IT rooms.
•Ensuring data integrity and security while migrating data and equipment out.
CAD/RMS Implementation
•Technology Improvements:
•Support for latest password requirements.
•Ability to apply patches and updates regularly.
•A software architecture that is similar to the rest of the City’s applications. •Integration with the In-Car and Body Camera system.
•More unified and efficient architecture to support dispatching and hosting for other agencies. •Improved support for e-citation integrations.
•End User Improvements:
•Easier to pull data for analysis.
•Increased data validation capabilities and requirements. •Increased search functions and abilities.
CAD/RMS Implementation
Electronic Plan Submittals and Reviews
•Increased monitor space for planning and engineering
staff.
•Increased online tools for the public.
•New integration between
the City’s permitting
system and the City’s
document management
system to improve staff
efficiencies and reduce
manual data input.
Council Chamber Technology Upgrades
•Automated Camera System:
•6 – camera auto-switching system.
•Each microphone position has two preset camera shots.
•Automated dialogue mode to show side by side video.
•Remote troubleshooting and support options.
•Microphone System:
•Cards allow on screen names to appear without IT or
programming involvement.
•Allows for a combination of push to talk and voice activation for the camera system.
•Provides auto-gain adjustments for all microphones.
•Remote troubleshooting and support options.
Server Upgrades and Replacements
•SCADA server upgrade
•More modern user interface
•New cellular based redundant alerting system
•Latest security patches and updates
•More resilient virtual infrastructure
•City Hall and Police servers will be upgraded in FY 2024
Security Improvements
•Live, in-person cybersecurity training.
•Hardening of SCADA radio network.
•City receives about 15,300 emails a week.
IT Help Desk
•Oct. 2022 – Hired Ian Huff, IT Technician
•Nov. 2022 to Dec. 2022 – Hybrid help desk split
between Ian and Channel Islands Technology
Integrators Group (CITIG)
•Jan. 2023 to Present – Ian is primarily responsible for the IT help desk and able to handle over 95% of the tickets submitted.
•2023 Survey Results
•The very satisfied overall rating increased by 27%.
•93% gave a very satisfied or satisfied overall rating.
Next Steps – Fiscal Year 2024 Projects
•Mobile Device Management
•Multi-Factor Authentication
•User Training and Support
•Time and Attendance System
•Land Management System Gap Analysis and Improvements
•Parks and Recreation System Improvements
•SCADA Security
•Managed Detection and Response Solution
•Cybersecurity Incident Response
•Electronic Content Management and Record Retention
•Disaster Recovery Planning
•Police E-Citations
•Password Manager
•Additional Public Safety Surveillance Cameras
Questions?