# Division Type Recommendation Priority Implementation Timeline
2.Departmental Management and Administration Operations
2.1 Management and Administration Operations Develop and adopt performance targets and measures and report on performance of all functions. High
2.2 Management and Administration Operations Develop SOPS,workflows,and reference guides to capture the tasks performed by the Department. High
2.3 Management and Administration Operations Compile the Department's policies and Sops into a manual(s)that will be available electronically and routinely updated. Medium
2.4 Management and Administration Operations Establish protocols for communication with Governing Boards,the Media,the Public,and Staff. Medium
2.5 Management and Administration Operations Implement an asset management program and an asset management software to modernize the approach to the asset management. High
3.Engineering Operations
3.1 Engineering Operations Formalize a process and develop a procedure to ensure operations and maintenance are considered and operations personnel are involved in the planning and Medium design stages of infrastructure planning.
3.2 Engineering Operations This Engineering Division New Employee manual contains information relevant to all staff and should be retitled to an Engineering Manual.The Project Delivery Medium section should be expanded to include additional information,forms,and checklists on project scoping,design,bidding,and construction.
3.3 Engineering Operations Engineering should formalize its procedures on project scoping and project design. Medium
4.Utilities&Facilities Operations
4.1 Utilities Operations
4.1 Utilities&Public Facilities Operations Implement an asset management program and an asset management software to modernize the approach to the planning,scheduling,and reporting of operations High and maintenance work activities.
4.2 Utilities&Public Facilities Operations Develop and maintain planning documents to guide the operations and maintenance of the utility systems. Medium
4.3 Utilities&Public Facilities Operations Develop a program focused on the repair and replacement of the utility systems including an annual replacement fund for the replacement of utility infrastructure. High
4.4 Utilities&Public Facilities Operations Using the guidance provided in Chapter 2,Public Works needs to develop SOPS for the general operation and maintenance of the utility systems.These should High Include SOPS on distribution,collection and conveyance,stormwater systems,and wastewater treatment/reclamation,as detailed in the analysis.
4.2 Public Facilities Operations
4.5 Utilities&Public Facilities Operations Implement an asset management program for the assets maintained by the Public Facilities Division. High
4.6 Utilities&Public Facilities Operations Implement a system for service request management to consistently and timely organize,track,and report on requests. High
4.7 Utilities&Public Facilities Operations Using the guidance provided in Chapter 2,Public Works needs to develop SOPS and a comprehensive operations manual. High
4.8 Utilities&Public Facilities Operations Develop a replacement schedule for all major facility components. Medium
4.9 Utilities&Public Facilities Operations Implement technology(iWorQ or a new asset management software)to extensively organize,track,and record work orders related to facility operations and High maintenance.
4.10 Utilities&Public Facilities Operations Develop a fleet replacement plan. Medium
4.11 Utilities&Public Facilities Operations Create a policy that covers vehicle operator inspections and track those inspections. Medium
4.12 Utilities&Public Facilities Operations Develop a formal training program and provide certification expectations for maintenance workers. Low
4.13 Utilities&Public Facilities Operations Create a procedure for documenting work orders,work completed,etc.This should be done digitally to eliminate paper based work tracking. High
4.14 Utilities&Public Facilities Operations Develop a proactive plan to maintain and replace traffic signs and pavement markings. Low
4.15 Utilities&Public Facilities Operations Develop a Parks Master Plan that incorporates resident's input,assets,maintenance plans,and future park development. Medium
4.16 Utilities&Public Facilities Operations Develop a preventative maintenance schedule for playgrounds and other park amenities. High
4.17 Utilities&Public Facilities Operations Develop a comprehensive Beach Master or Management Plan that includes resident input,assets,maintenance schedules,and future beach development. Medium
5.Departmental Management Staffing and Organization
5.1 Management and Administration Staffing and Organization Move the physical office location of the Public Works Director to the maintenance facility to provide daily leadership and oversight of Maintenance&Operations. High
5.2 Management and Administration Staffing and Organization Reclassify the Water,wastewater,Streets,and Parks Lead Workers to Supervisors. High
5.3 Management and Administration Staffing and Organization Add a Fleet and Facility Supervisors position. High
5.4 Management and Administration Staffing and Organization Add a Community Enhancement team to focus on the cleanup and specialty projects in the Downtown. High
5.5 Management and Administration Staffing and Organization Reclassify the Engineering Manager to the City Engineer. High
5.6 Management and Administration Staffing and Organization Add an Asset/GIS Analyst and a Management Analyst position for Maintenance&Operations,and an Administrative Support position at City Hall. Medium
5.7 Management and Administration Staffing and Organization Add a second Management Analyst position to focus on Maintenance&Operations. Medium
5.8 Management and Administration Staffing and Organization Add a Permit Technician to lead customer service in the City and assume responsibility for engineering permits. Medium
6.Engineering Staffing and Organization
6.1 Engineering Staffing and Organization Add a Construction Services Coordinator to assist the Engineering Manager with oversight of construction administration and inspection and other related High construction activities.
6.2 Engineering Staffing and Organization Consider options to allow Engineering and other professional and administrative staff located at City Hall the option to work a hybrid schedule. Low
7.Utilities Staffing and Organization
7.1 Utilities Staffing and Organization Add a Plant Mechanic position to add capacity for the storm and sanitary workload. High
7.2 Utilities Staffing and Organization Change the Office Assistant from part-time to full-time. Medium
8.Public Facilities Staffing and Organization
8.1 Public Facilities Staffing and Organization Track time,equipment,and materials spent on events and beach maintenance to determine the staffing and resource needs of these activities. High
8.2 Public Facilities Staffing and Organization Add a Fleet Mechanic position to manage the fleet workload and assist in fleet electrification. High
8.3 Public Facilities Staffing and Organization Reclassify 1 part-time Maintenance Worker to a full-time position. High
Year Quarter